Straight Talk Wireless Reviews

Somehow my number was deleted from their database so when I tried to give them a replacement card for the one on file to stay in the program, I was being told my number was not on file even though I was talking on IT! The representative told me not to worry that I would still receive the benefits just like I would--BIG FAT LIE! I have been lied to more by this company than I care to mention. It is sad that they could be a really good company but refuse to keep their word.

This is a absolute outrage! Stay away from these idiots! I just lost $50 and can't get it back. I purchased a Straight Talk package from a local Walmart. After spending a hour on the phone, I finally got service. But when I discovered I had some internet issues, I called the Tech support. This is where things went to hell in a hand basket! My phone is a AT&T phone. So naturally I used the AT&T Sim Card. The Technician told me to use the T-Mobile Sim card because they had better coverage where I am. So against my better judgement, I put the T-Mobile Sim card in. The Tech then told me he was gonna transfer my number over to the T-Mobile Sim and that it should come on in a little bit. So he hangs up.

We just switched over to their service. Not even 24 hours has passed and they got us so screwed up it's a nightmare. First off we were told to cancel our service with Sprint immediately. We did. They told us our service would be activated in 2-5 hours. It seems now it will be 2-3 business days. WTF. They took our money had us believe they would provide a service. I mean is this not a crime? It is in my book. Talk to someone in who knows what 3rd world country and get the runaround. Should this provider not be held accountable for their actions like any other? Yes they should. Please reconsider using this poor, poor provider before you become their next victim. The consumer affairs part of our government should really look into shutting people like this down.

I have had straight talk for probably 7 or 8 years and in begging was good. Now it's terrible. The service as years go by is just continuously getting worse everyday. You can't understand (anyone) when you call for help cause apparently there's no americans that work for straight talk only indians. The hindus. From the experience I've had over the years I suggest to anyone thinking about going to straight talk don't do it. It's a very bad idea. Boost mobile is such a better plan and they offer better cheaper phones. Oh yea and they are all americans so not hard to understand them when you need help about your phone.

Oh boy, what a mess. Let's warn anyone thinking about using this company, yes? And start from the very beginning. I purchased a phone from a third-party seller, for Verizon, and unlocked for Straight Talk, and used their BYOP service to set it up (and attempt to port my number from my old service provider, another no-contract company). I was told it would take up to 24 hours, but potentially a few days, to successfully port. Of course, while they say that, you don't reasonably expect it to take that long, right? After several hours of waiting and restarting my phone, I contacted customer service again. They said everything was moving along fine, and to wait a couple more hours. A few hours later, I tried again, same response (this time, she threw in the ringer of "Only a few more minutes and it'll be working.")

Well I've been a Straight Talk user for years but I'm no longer with them. About 6 months ago I switch my phone from an HTC phone to a Samsung phone. Well in the last 3 months I've been having trouble with my Samsung phone. It keeps over heating and freezes up. I wanted to change my cellphone back to my HTC phone. Well all I got is I needed to buy a new sim card. I'm OK with that but it was going to cost me like 65 dollars and I had to contact the Straight Talk main office. I only paid 100 dollars for the phone. For that much money I could buy a new phone. It's ridiculous. I took my phone to T-Mobile and it only costed me like $25 for new sim card and I still pay around $50 per month.

Bought an LG phone plus extended warranty ($245.00) from Walmart 3 months ago. Speaker went out so called Straight Talk to get phone replaced. They sent me a FedEx box to return broken phone in. Returned broken phone (still without working phone this whole time). 4 days later FedEx delivers me a Samsung Centura phone ($14.00 phone from Straight Talk) to replace my $245.00 LG. Called Straight Talk Corporate office and they stated they had not received my old phone and it was up to me to track where my old phone was. WHAT? Called FedEx and they stated that Straight Talk had the tracking # and it was up to them to track the phone since they sent me the box with the FedEx shipping label.

I bought a new phone and wanted to do a simple change. Called and the gentleman said, "No problem. It would be 1 to 2 hrs at the most but please turn the new phone on and off again." It has now been 48 hrs, and several phone calls. They (straight talk) keeps passing the blame to me. Saying I asked for several new phone changes and then when I said I worked for the city and would complain, I got, "would you please give us 24 more hrs." I said, "What you need to do since I am losing business is offer me a free month and get my phone working." Still blaming me. And guess what? My phone don't work.

I have been with Straight Talk for a few years now and it seems like every year I have had to replace their phones!! It seems like after a year of usage their phones "glitch out!" Today was the final straw! Last year around this time (August/September) I purchased their LG Sunrise (Android) phone to replace their Motorola because it messed up and just a few days ago it started freezing up on me. I use their "chat" service yesterday and the representative told me that my SIM card "expired." Well, that was news to me because I didn't know that SIM cards had an expiration date! To my surprise my SIM card arrived today (9-20-16) free of charge. I put it in and the darn phone was still freezing up and so I jumped back on "Chat" and the representative had me to try a few "trial/error" techniques which didn't work.

I had only had this phone for about 6 months and then one evening it went to blue screen then screen gave date service good until... then white screen with red LG then back to blue screen, service date, white LG over & over again & again... Customer Support had me remove battery, look for a red or white dot, which wasn't there and mind you they had me do this over & over again...with no change in the phone then they tell me that they will need to send me another phone which will take 5-10 days. Who out there can be without their phone for 5-10 days?! Now 7 calls later finally a girl (Mary) takes my mailing address and by the way NOT 5-10 days BUT 15+ days it should arrive! Then I'm told that when phone arrives call them back to set it up. She won't tell me now, I must wait!

I personally used to love Staight Talk. A $45 5GB plan USED to last me all month! Heck, even the 3GB plan USED to last me before they upgraded. NOW, since they have come out with this 10GB $55 plan my 5GB doesn't even go through two weeks!!! I haven't done anything different and I even turn my data OFF when not in use! So, is Straight Talk a thief? YES! They're trying to get consumers to buy the 10GB plan by STEALING the data off the regular 5GB!!!

I was told that my phone with a Sim card would change over fine. That was a lie... I had patchy service at best! I finally changed over and they continued to pull money from my account. I called them to have them put it back and they would not replace the money they stole from me. I had to contact my bank and tell them about the fraudulent charges... (they won't replace the money). This company is so far from honest... Avoid them.

I have been an autopsy customer since May 2012. I had a phone hardware failure last November 2015. I am not working and do not use my phone often. I called about closing my account, transferring my number and hardware to a different company to save approximately $30 a month. I contracted with a different company. We made calls to Straight Talk customer service during the process. The Sim card would not work. After being on hold for 30 minutes, they said my phone was locked for 65 more days. After complaining to customer service, supervisors in conflict resolution and unlocking dept, they refuse to unlock my phone and my hardware is useless even after 65 days if I do not continue active service. They did not tell me my phone had a lock on it until after I had already contracted with another carrier. My hardware will no longer work even after 65 days unless I keep my account active for the 65 days.

Warning! Don't use Straight Talk's phone app to purchase airtime for your phone! Me and my son both use Straight Talk. I added airtime for my phone, it went through just fine. Then I tried to add airtime to my son's phone. It said the payment was rejected. I tried again, and it said again that the payment was rejected. I went online from my laptop to check my bank account. I had three charges of $49.10 on there. So one was mine, and the other two were for my son's phone. The payments that were supposedly rejected were not. So I did the online chat thing, the guy said I would have to call them, and gave me a number. I could barely understand the woman. She sounded like she has a strong Indian accent. She said her records showed that the payments were rejected. I told her they showed up on my bank account. She then wanted my credit card number, which I did not want to give out. She said I would have to call my bank.

I have been treated horribly by Straight Talk and now all I want is my money back, but that seems unlikely at this point. I have been a customer for about 5 years of theirs and only had the occasional minor hiccup. That all changes when I needed to replace a phone. On 6/15/16 I ordered a phone directly from their website. The phone stopped working so I was told to send it to Apple for a repair, which I did. I got a replacement phone, but the one that Apple sent back only worked on the AT&T network. I called Straight Talk. They send me a replacement SIM Card to correct the error, but that didn’t correct the problem.

I have been a loyal customer to Straight Talk for three years. Never had a problem. Until my service was gone and while trying to make a call a message would say my # was invalid. When I called Straight Talk they asked me if I authorized this phone to be transferred to another device with a new number. No I did not. They fixed it and gave me my service back. Well, my service now has been stolen 3 times in 1 week. How does this happen? I do not understand. The second time they did not want to turn my service back on but I still had 2 weeks of service left so of course I want my money back which they will not do. So I complained and they did turn my service back on and I updated my "security questions". I don't have the answers written down anywhere. The only way anyone would get that info from me was if they were psychic but Straight Talk insists someone has access to my information, I insist someone has access to their information.

I've called Straight Talk several times and got no results to my cell phone that I transferred to the same kind of straight talk phone. Was supposed to have unlimited text time, which I had none. Also only had 250 some minutes left. I was suppose to have 1500. There's no way I went thru that many minutes. What really made me very upset was keeping me on hold and not resolving anything and I end up hanging up coz Im waiting too long using up valuable min from another phone. They had no intention of reimbursing me. I'm going back to a land line. I'm tired of all the horrible cell phone companies! Please stop this company for ripping people off! Thank you.

First off, NEVER USE THIS COMPANY IF YOU HAVE A CHOICE. They do not deliver on what is promised, they blatantly lie to their customers, and have horrible customer service representatives. Now that said: I needed to reactivate my service with them. They were to send me a new sim card. I was quoted 3 business days - it never arrived. This went on for two weeks of me calling and them telling me a new day. Never once would they actually give me the FedEx tracking number so I could monitor it myself. This was suspicious in and of itself. I had to call back four times (one for each different delivery date). During this time a "supervisor" advised me due to the inconvenience they would add air time to my phone for every day I was without my sim card when I activated my phone.

Was looking to transfer my Sprint account so I purchased one phone from them, so glad it was only one. First it was 55.00 straight fee. Then one the first billing it jumped to 60.30 and they double billed me. To no surprise the phone crashed because they claim I was using an obsolete phone. Mind you they just sold it to me. This company is worse than Comcast. I am still trying to get my money back. STAY AWAY FROM THIS COMPANY.

I bought a phone from Straight Talk Wireless. I have had to send the phone back 3 times and they keep sending me refurbished phones. Even though I paid full price over 200.00 for this phone. The phones keeps blacking out and will not let me swipe answer a call. It has taken over a month every time I get them to send me the new refurbished phones. I have been nothing but lied to over and over by this company and their employees saying the phone will be here by Friday then Friday or Wednesday arrives still no phone. So I call them back and they have no clue. After all this I asked if I could upgrade pay for a different phone or just get a refund and have been told no every time... Someone needs to look into this company further, they are CROOKS!!! I got the newest phone 1 week ago and it's broke and they can't help because I've sent phone backs that did not work!!!

This company has the worst customer service, no one has the same story, no matter who you speak with. My son's phone was not 30 days old. It tore up. I called on Sat and told them the screen was black with green lines going through it. I did all the things the IT tech stated to do, it still would not work. I asked could his replacement phone be rushed. He has to ride the city bus to school, and I did not want him without a phone for 14-20 days, and I found this unacceptable. So at first the lady seemed confused and kept stating did I want a refund, I told her no I needed a replacement. He had to have a phone. Finally getting nowhere with her I get to a supervisor after 3 call backs on my behalf to get someone who understood what I was saying. She tells me send the phone back Monday and give them the tracking number and they will go ahead and send his phone.

Absolutely the worst customer service in the world. Bought a new phone and they sent me the wrong size sim card. When asked to replace I had to wait another three days on these ** to send a new card! What ** BS. I even offered to pay overnight!

I use my phone one a month. Went to use it and it won't work. Spent 3 hours on phone calls trying to figure out what is wrong. Problem #1 - They deactivated my number. Problem #2 - They gave my phone number to someone else. Problem #3 - This is their problem... I'm going to a real carrier... I canceled and got no refund! The $12 a month I saved was not worth it.

I've had Straight Talk for more than a year now & I am very unhappy with them. I've seen all the other post about poor customer service & it is truly horrendous. I called a few times in the beginning but cannot bear doing it again. My problem now is that my data seems to disappear faster each month. This month 5 gigs only got me 2 tv shows downloaded & a few hours of radio, in 4 days all my data was gone. I used to have 6 gigs with Verizon & never reached this limit, while downloading tons of things. I do believe our data is being rounded up & not in our favor. Isn't this theft? Truly unhappy with ST & plan on leaving & spreading the word about how crappy they are... But would like to see if we could somehow start a class action against ST & have someone look deeper into their business practices. There is something to be found because we all know Straight Talk is a shady company. Spread the word folks!!!

After a couple of calls of disputing with a woman over the phone about needing a replacement phone because a part broke only a month of having it. I received a prepaid package in the mail and returned it on 7/05/2016. A month rolls around and I still don't have the phone so I call again. I was finally excited I received my phone on 8/12/16 when only to find they sent a phone that was 100.00 cheaper (WRONG PHONE). When I called they kept telling me to open the box and just activate it. (Yea... I do not think so!!!) I spent over an hour on the phone being told please hold... Please hold... (I recorded the phone calls) I was told they would give me a month's free service if I would just activate the phone. ABSOLUTELY NOT!! I told this woman this was stealing. And piss poor customer service. She finally said she was sorry and I would get sent the correct phone.

I am enrolled in Straight Talk's (ST) Easy Exchange Program which is a program that gives you $400 credit to buy a new phone if your phone breaks. I paid $50 +tax to enroll in the program. I contacted ST to file a claim before Aug 4 and on Aug 4 I received an email saying a shipping label would be sent to me so I could send the broken phone to them, and then they would give me the $400 credit. Today is Aug 25 and I still have not received anything. I have contacted ST several times (4-5 times on the phone and once on chat) and every time I am told the matter has been escalated and given a ticket number but nothing concrete happens. The dates I spoke to them are Aug 11, 16, 20 and 25 (I might have missed one day).

My credit card was somehow skimmed and used to buy almost $1,000 worth of minutes from StraightTalk. The company happily took all the payments without my authorization. When I called in to let them know a thief is using their service, and they accepted payment without authorization, they responded with all of the following responses without ever trying to help, or look in their system to validate what I was saying and hung up on me multiple times.

We had our new phone with Straight Talk for 5 weeks when it froze up and would no longer work. We called the company and were sent an envelope to return it to them. They said it would take 2-3 weeks to process and receive a replacement... Fast forward 2 months and countless phone calls later we are no closer to getting a replacement than we were 2 months ago. Each phone call lasts an average of 1 hour with the last one being 1 hour and 50 minutes long... 8-9 hours I have spent on the phone with them for the last 2 months. Each call is transferred to at least 3-4 representatives. Each rep tells a different story or lie. It sounds like they are reading a script. Most are also very poor speaking english.

I have had a Straight Talk phone for 5 years and no problems until recently. My phone was dropped and I had purchased the insurance so I received a new phone after paying 39 dollars in addition to the cost of the insurance. The phone they sent to me was still under someone else's number and it took hours of talking to people I couldn't understand, note taking, complete lack of understanding of how to help and transferring to someone else and new sim cards coming in the mail and no resolution. Every time I call they transfer to someone else, and they have no record of what transpired previously.

Changed cellphone carriers one day after they received my payment, which was set up for auto-pay. When I called them I was informed they do not do refunds. So I paid them $49.41 for one day of service. Be sure to read their terms or you will be in the same boat I am. Would not recommend them to anyone ever.

I just purchased a Straight Talk starter kit after leaving Straight Talk years ago. I called the customer service number for help with transferring my phone number. The first agent I spoke with did not listen to what I asked and deactivated my phone number rather than transfer. Now I have no service. I called again and spoke to the rudest and most hateful Customer service rep I have ever spoken to in my life and she not only didn't help me - but had the nerve to get an attitude with me for daring to ask her to please listen to what I am asking. The whole conversation went downhill from there. I'm contesting the charge for this plan on my credit card and returning to AT&T. Worst service ever people! Stay away!

My phone broke and I started the "easy" exchange process in early May. I paid a $50 deductible on May 5th and was told I would receive a package to send back my broken phone within a few days. After 4 to five weeks calling multiple times I finally received the return package. I sent the phone back and waited for my new replacement phone. They said it would be 7-10 days. It is now August 22nd and I still don't have my replacement phone. I have called often and keep getting told "We're sorry you will have it in 5-7 days." They gave me lots of different lies. “Oh we sent that” so I asked for a tracking number each to called and they were never able to provide. Then they said the address was invalid. It worked fine for my original purchase and works for all other places I purchase things from.

My husband and I couldn't afford Verizon's high payment plans after he lost his job so we decided to try Straight Talk. Worst. Decision. Ever. It took days to set up our bring your own phones with the ST customer service who knows little or nothing about how phones actually work. My husband fixed cellphones for a living. He would tell them the APN wasn't working and they wouldn't even know what he was talking about. After we finally got set up, he made sure the autodraft was on so we wouldn't have to worry about missing payments every month for both our phones. ST 2 times charged us 3 payments of $47. They stole $94 and never returned our calls or gave the money back!!! And they said it was unlimited everything but they cut off our data at 4G! Straight Talk needs to be sued again so all of us can get our money back! We are furious. DO NOT USE STRAIGHT TALK.

I just purchased a new iPhone 5s for use with the Straight Talk Plan and the 45 unlimited talk and text plan to go with it from Walmart for my granddaughter. I live in Texas and she lives in Indiana so I expedited shipment to her so she would have her phone for school. Now after paying $232.30 for the new phone, accessories and the plan, sim card etc, Straight Talk will not activate her new Straight Talk compatible iPhone because they say Walmart didn't list the serial number on the receipt even though they were provided with the receipt to verify the purchase. We have spend countless hours dealing with this with no resolution. This company is very unprofessional, plus the black eye it gives to Walmart and Apple. If we don't have resolution very quickly, I will be filing complaints with the attorney general's office and other appropriate agencies.

My husband and I have both been loyal customers to Straight Talk. Service was decent, prices were cheap. Only issues were phones did not last long. My husband purchased a new phone for about 300$ at Walmart. It quit working a month later. It was still under warranty, they said to expect prepaid shipping box within 3-5 days via FedEx. A month later it came after numerous calls to customer service. We shipped the phone back and got verification they received it. NOW they have been giving us a runaround about when to expect replacement phone. I'm starting to think we will never get it. He is out 300$ and they won't do anything anymore! RUN AWAY from this company.

I had Straight Talk Wireless for several years so I am qualified to give the following review. They have the absolute WORST customer service in the business, and the call center is OBVIOUSLY is based outside the US. The customer service agents cannot understand English, so simple concepts are made complex. Five minute phone calls turn into one hour nightmares resulting in numerous transfers. I have been transferred to as many as five agents on one call. The last person "helping" me said she needed to read some information and she did so for 22 minutes. When she came back the last time, she informed me that someone else would be able to assist me. What was she doing for all that time?!? This happens every time I call customer service. I brace myself and try not to call. It may cost more to go with another company, but I am moving all 9 of my lines immediately! RUN, RUN, RUN fro Straight Talk unless you enjoy pain!!!

Warning!!! Do not purchase Straight Talk service... This provider uses overseas reps that you can't understand with intention to frustrate you into giving up. I have spent a month trying to get them to send me a replacement after sending them my phone. This is a rip-off!!! Please for your own goods do not purchase a Straight Talk phone. They will lie, forget to update status, and give you false promised of delivery. In total so far I have spent two months without a phone and still waiting... Their actions should be criminal! I had to give them one star to post this otherwise they would get a negative number rating from me.

I purchased a phone from Walmart their Straight Talk ones. My husband and 3 children also had them. I had a defect with mine not but 5 months of owning it and was told no problem taking care of it. For the last 6 weeks without a phone, frustrated and angry for being lied to by spanish speaking people who barely will help you and, laugh at you when you are upset and being lied to and put you on hold for 23 minutes at a time I was laughed at 2x, was told on several occasions I was speaking with a supervisor (knowing it was the customer service personnel I was just speaking with). After last week I was told 2x I was getting my phone in 2 business days. So I should have received my phone by Friday.

Monthly I get an email stating my data has reached the limits weeks before the refill date. I have my phone set to monitor my data and alert me at 4 gb however Straight Talk slows my data stating it's 5 gb. I've called several times about this issue and constantly told it's policy. Their system says data is reached nothing I can do. I've captured a photo my phones data vs their count. They are scamming customers throughout.

I purchased a Straight Talk wifi mobile hotspot from Walmart. I was unable to activate it and received no help from Straight Talk. The message I received was that the SIM NUMBER CAN NO LONGER BE USED. This was a new device with a supposed new sim card inside the device and in original packaging. Obviously something is corrupt with Straight Talk and their products. I was out the charge for the service plan--fortunately I only got the $15 plan. Do NOT try this product unless you can return the device. You WILL BE OUT whatever amount you spend on the service plan--so start off with only the $15 card.

Several times I can't make calls because the app doesn't work and tried the long distance operator and say the phone number is not cover for the international calls service. The agents check and confirm that is cover and told me the issue must be resolve in 24 hours and they gave me a pin for my case, however this did not happened. I call again and told me that my case still open for another 24 hours. I don't think this is fair. I ask for a refund the long distance charge and the agent told me that He reimbursement the all amount and cancel my service. I am customer for more than two years and this is the customer service that I receive.

I switched to Straight Talk 9 months ago because my friend used them. My phone has never worked correctly and I have called every month trying to get it repaired or replaced. I have spent many hours on the phone with customer service to no avail. I was finally after 8 months told they would replace the phone. I sent my phone in and was told I would receive a new phone in 3-5 business days. That was a week ago. I called today and after spending another hour on hold was told it would be shipped out tomorrow and I would receive it in 3-5 business days from then. I have already paid my bill for the month and when I asked what they would do about the two weeks that I had no phone she told me I would have to call back after I receive the new phone to see if anything can be done.

I signed up for the free phone and paid for the $45 plan for myself and my husband. The audio on mine didn't work, and I could view web pages but not download anything - not even send or receive picture messages. I spent a cumulative 4 hours on the phone with customer service, waited 3 days for a replacement phone, which also would not work for data. They recommended I purchase another memory card (when two of their brand new ones didn't work already...). I said I was done dealing with a company that sells garbage, as my phone had so many problems, and my husband's phone A WEEK LATER still had not started working after activation. So basically I had paid $90 for unlimited everything on two lines, and what I got was a week of texting on one line.

For some time now, I have been interested in switching to Straight Talk. I am someone who uses a lot of data and thought the 10G of data for 55$ a month was a great deal, however, the entire process of setting the service up was agonizingly painful. I decided to do the "Bring Your Own Phone" plan. My current service provider at the time was Verizon. The phone I wanted to use was the iPhone 5S. First, I had to put in a request to port my current phone number to ST (because keeping my current number was preferable). Then I had to call my current service provider (Verizon) and ask them to release my phone to ST.

Do not believe the ads for Straight Talk. They are CRIMINALS!!! They lied and stole from me. After promising to refund my money when I cancelled my account and sent back a defective phone, which they made me pay to return, they then sent me an unauthorized phone and are making me pay to return this one as well before they refund my money.

I called them for assistance 3 times. Two out of three times, they raised their voice and very rude to me. They just told me to hang up and try to turn phone on and off again. Finally, I gave up and asked for refund. I kept my cool all those time to make sure I get my refund. They made me feel like they do not want my business and therefore don't want to help.

Straight Talk's Easy Exchange warranty program is anything but easy (and a poor value). First, there's a $50 deductible (in addition to your warranty costs). Second, you must send in your damaged phone for inspection/claim approval which takes 2-4 weeks (without a phone) & lastly, if approved, you will get a refurb phone back (not new). In my case, I cancelled my claim for my damaged phone & policy, thereby saving $75. I purchased the refurb model of my damaged phone on Straight Talk's website for $69, which included free overnight shipping! No hassles, no waiting weeks, no approvals (or denial of claim) to worry about & I saved $6! Do your homework before deciding on a phone warranty. It may not offer the peace of mind you think!

In late June my hotspot was activated with 7 gigabytes of data. The data was nearly completed used in about 2 days and the service stopped with a few gigabytes of data left. Straight Talk customer service attributed the data loss to a technical glitch and told me that the service would be returned and my data reimbursed. The next morning my hotspot started back working but the data wasn't reimbursed. A subsequent call to customer service resulted in my data being set to 4mb and the internet stopped working. I was told that my hotspot was malfunctioning and to return it.

I've had Straight Talk for several years. My plan is automatically taken out of my checking account every month. I'm on Social Security so started it on the third of the month. Now this month it's the 25th of the month. I've called and told them about this and they say that's how it's billed. I'm losing days every month. When you have a due date, it's taken out the same day every month. I will be looking for another service.

Don't think the HOT SPOT from Straight Talk is a better deal. The sales clerk told me the unused data would roll over. The 60 day plan I purchased 4GBs at $40 I noticed the data was really disappearing fast just looking up a few things and getting emails so I kicked in conservative mode. Today I had 2.1GBs left and refilled another 4 GBs into my reserve. My deadline is not over and they took all my data I had left. This is THEFT! After 3 phone calls they would hang up on me each time. I was not being ugly either. I can understand if I was but this is beyond fair. Buyer beware, I'm going back to Verizon.

I got my phone activated, and when it came time to refill the second time that's when the problems really started, and they have been continuously throttling my data, even when I first add new minutes.

I am a long time user/customer of Straight Talk {ST}, and until this last past month, pleased with the service that I pay for. I have spoken with several representatives due to lack of service. I initially purchased the activation package and have been using the T-Mobile card from that package without any issues until this past June.

I have been a Straight Talk wireless customer for over 4 years without a complaint until I wanted to upgrade my phone to an unlocked Galaxy S5. This has been the worst experience I have ever had. I started the process on Saturday. I had an activation kit, and the representative, of course overseas, I was able to connect using a Verizon or ATT compatible SIM. We tried the ATT card that was in the kit and then she told me the tower was not available. I had a Verizon sim that had been sent to my husband, but never activated so she added that one without telling me that the SIM would only work in his iPhone. I had to call back on Sunday and have the service put back on my S3 & start the whole process again. Sunday I got nowhere. Monday I called again and spoke to "Daniel" that claimed to be a manager and said he was sending me a Verizon SIM. Even gave me the ticket number and said it would be here in 2 days.

Reaching limit seemingly too fast. I bought a Straight Talk phone over two months ago thinking what a deal from Verizon where I was paying $60.00 monthly for 3GB data. I thought wow what a deal now I pay only $45.00 for 5 GB. Well to my surprise seems like you can really zip through those first 3 really quick and then you're halted. I don't think I can go through that much data in a 7-10 day period. At least with Verizon's plan I could purchase additional data if I needed to. Considering switching back to Verizon.

I have requested phone records every month for the past 6 months. Straight Talk only provided you with a fax number to send phone information and a sworn affidavit and serial number from phone used to request phone records. They then tell you it will take 30 days to get phone records. Straight Talk never calls. I have called them on four different occasions all giving me the run around. Most recent they said my name is not associated with the phone number that I have had since 1990. Customer service sucks, sucks, sucks. Choose another provider. Phone records needed for legal purposes, I was accused of calling someone, records needed to dispute false allegations. I will find a lawyer and end up filing charges against Straight Talk for not providing me with phone records.

Replacement sim card was supposed to ship, never shipped. When I called customer service was transferred three times. Each time was on hold after explaining and re-explaining the situation. None of the customer service representatives could explain why my order was cancelled. Had already paid for service and service was active and my monthly service was ticking away. The sim card that was supposed to arrive in two days will now be here in 7-10 more days (one fourth of my monthly plan time). Customer service is extremely poor. Stay with your major provider.

It is my uniformed decision with my knowledged experience with this company that they offer to the public poor quality service in all realms. They bounce off of Verizon's towers only, they do not know where their coverage works or where towers are located to your location. The *22890 does not do anything. They blame coverage problems on your device by stating it's defective. They skirt around questions without giving a suitable answer. (They should be in Politics.) They have no problems in taking your money, however, offer no compensation for shoddy service.

Absolutely terrible company. Could not make phone calls when I was inside of buildings. Customer service was robotic, impotent and unwilling to do anything to handle my concerns. My only recourse is to help as many people as possible avoid making the mistake of using Straight Talk for service.

We bought a cell phone last Monday. Received a number **. Was called from the number several times. Today the phone would not work. Was on phone with supervisor # ** for 1 1/2 hr. He refused to return my #. He changed my number and refused to give me any free time for keeping me on the phone for 1 1/2 hr. We also have a hot spot with 4 GB but we used it 4 times for 15 minutes each time and received a message that the time was out. He refused to help me and he refused to return my time. We turned off all our devices and had a security code. The phone and hotspot is a ripoff. I informed him that I was going to file a complaint. He did not care.

I purchased $500 CDMA Galaxy S6 phone on May 23, 2016 and set it up to my liking. Went to Alaska and had no service, but others in my group who had Straight Talk they had service. So I called Straight Talk to ask why and the lady said "let me check your account. Oh just update your phone and you're set." So I did; it wiped all information about my phone ID and my phone number. I had to wait till I got home to call hoping to troubleshoot and get it fixed.

I have used Straight Talk for 10 years, with little problem except their customer service is very poor. I recently upgraded from a flip basic phone to a smartphone and after having it for 5 weeks the SIM card went, so went and bought another interim smartphone until they send me a new phone, never received the replacement phone and my new interim smartphone had the Straight Talk SIM card go also. They're in process of sending me a new SIM card. In the meantime, I'm dumping them and have gone to Verizon prepay Plan and a Verizon smartphone. They're going to continue to lose customers because they just don't get it!!! I was a 10-year faithful customer, but not after their treatment. Bye Straight Talk.

This is a horrible company. I wish I had never purchased one of their phones. I have had service with them for 5 years or more. And my fiancee bought me a smartphone. And it wouldn't work. One of the straight talk sells rep. at Walmart talked me into buying the phone. I have done without a phone since June the 2nd. The phone wouldn't let me enter my swipe code. And I kept calling and they kept giving me the runaround. They sent me 2 sims cards. And neither of them would get the phone operating. So they told me I would have to send the phone back. So they sent a package to return it by FedEx so I did as they said and packaged up the phone and put it in a drop box in Wytheville, VA on June 30th, 2016.

Yeah I added a phone card on my Straight Talk phone like I do every month and 4 days after I put my card on my phone I had no service. I called Straight Talk and gave him my phone number and all my information. They said they don't have my account on record. I've been a Straight Talk user for 5 years with the same everything but somehow they lost my account so I had to create a new one and buy me another phone card. They could not reimburse me for the other one that they have lost since they lost my account.

I just read all the reviews for Straight Talk and honestly am quite surprised that there were so many negative comments. From what I could gather the customer service is terrible but can honestly say I didn't have a problem. I needed to port over an existing number from Virgin Mobile to ST and though there was a bit of a headache in that regards every one person I spoke with was very helpful. I'm sure it would have been much easier for me to just get a ST phone number but needed the current number I had to make my life easier. ST customer was helpful and patient. They waited on the phone with me for over 10 minutes while my phone was activated. Quality of service seems to be pretty good as well, and I got an iPhone for cheap. Overall I would recommend them as a provider.

Straight Talk is a horrible company who does not care about their customers! I accidentally dropped my phone and cracked the screen but I wasn't worried too much because I had insurance with easy exchange on my phone. I called straight and gave all my info and I was just constantly put on hold and never helped, I was also lied to many times by representatives who do not know anything. Fast forward to an entire month later and I still did not receive my phone yet and I'm still getting the same lies and excuses. I am leaving Straight Talk and probably going to take this case to court for the emotional stress and how they also had no problem taking my money but I still did not have my phone. HORRIBLE CUSTOMER SERVICE!!!

I was looking trying to gauge the reviews in the context of trying Total Wireless, another WM brand. I was shocked at such bad reviews. It's been a few years since I had ST but my experience was mostly positive.

I was never able to set up an online account therefore having to set up auto-enrollment and using my prepaid minutes every time I had a problem. I transferred my account to TracFone and called them to let them know. And then for some strange reason they shipped me a replacement phone which I immediately returned using label provided and then they charged my credit card for over $46.00 when my phone number had been transferred to another carrier. They are pure scam.

Ok, my son had a Straight Talk phone and for the last couple of months they would turn his service off right when I pay his phone bill each month. The first month I paid it they turned his service off saying he was using too much data and cut it back on saying the next time I would have to buy a new sim card and service card. So on the 27th of June I paid his bill again they turned his service off again on the 30th saying he is doing 3-way calling and his contract don't cover that and we would have to buy a new sim card and service card for service. The rep hung the phone up in my face and had it where I can't call

I have been a Straight Talk customer for a few months and, from the beginning, whenever I am using any app it shuts down and says "the internet has stopped"... I pay for unlimited data yet, I get a text telling me I have used it all after 12 days into 30 day plan. I keep careful track of my data usage and customer service tells me that I am mistaken. I wholeheartedly recommend getting your service ANYWHERE else! Not only do they not care if you are dissatisfied, they blatantly rip you off then call you a liar if you complain.

This is the worse company ever. I was trying to port my friend number. Instead they ported my phone number. I have been without a phone. Every time I call customer service they transfer me to someone else. They just lost three customers.

I used them for 5 months. When I decided my 4G was ending way too soon (less than 1G, advertised on phone and service card 5G) is when it started. Took forever to find out how to talk to them, then when I decided to switch it took forever to get them to port my number. Every time I called them I got different stories including being able to let someone else have my phone and leftover time. One person, after going through 2 people to get to a supervisor, "fixed" it to where part of the time could be saved, just for it to be cut off a week and half later. When tried to call about that, the "supervisor" told me they didn't care if I shared on facebook or anywhere else.

Okay... Well I had been with Straight Talk a.k.a. TracFone... Whatever... This phone was a second phone for when I traveled out west. My other carrier wouldn't get good reception out in West Texas. Let's first start out by saying communication with their CSR is a freaking nightmare. Just about all of them are from INDIA AND DON'T SPEAK CLEARLY. This is so frustrating... especially when you are already upset and you're having to call in to 611... OMG! Not to mention that I had to call in so many times because my WIFI would just mysteriously turn on and not turn off. For hours up to days... Let's not forget the whole GBs thing. I had the 45-dollar plan as to where after you used 5 gbs your service for internet would reduce 4G to 2g which was slow as hell... OMG.

My husband and I have been Straight Talk customers for over two years and have very few problems. Our issues began when we decided to upgrade our phones. The new phones did not have the coverage we previously enjoyed. When I called to inquire why, I was told that the new phones use different carrier towers than our previous phones. After being told there was "nothing" that can be done to help the issue, I tried to have my new phone unlocked. The rest of my experience was spent being transferred back and forth numerous times and having the same "scripted" message read to me over and over. Some representatives didn't even allow me to talk but spoke over me. In the "Unlocking Department" they do not have to give their names and there are no "managers". This COMPANY is not CONCERNED about CUSTOMER SERVICE or RETENTION! Go somewhere else.

I would give no stars if that were an an option!!! Recently purchased a smartphone that was a lemon from the get-go. No help from technical or customer support; multiple calls, once on hold for 37 minutes; told transfer of number from old phone was unsuccessful (they did the transfer) and other useless excuses. Because their people have poor communication skills (including command of basic English), information had to be repeated over and over (on both sides). Finally said they would ship replacement phone. When the box arrived it only contained an envelope to ship back the old phone.

Been on the phone numerous times since purchasing this phone in October 2015. They have replaced this phone around 3 times. Each time the new phone they send is defective. When I received the refurbished one I have now, I called and told them that it was supposed to be new. Their representative told me I sent back a water damaged phone; to take what I get. That I was lucky they replaced it and that if I wanted a new one to go buy it. I told her if the phone was water damaged I would have called the warranty in I bought on the phone.

Have a AT&T wireless card with dreadful signal and speed so thought I'd try Straight Talk Wireless with Verizon as carrier. MUCH better signal and speed, but customer service is not in USA and AWFUL and RUDE, plus I was eating up prepaid data at twice the speed of AT&T with same site usage. There is no way to monitor your usage on wireless device. You either have to buy a prepaid data card or allow Straight Talk to refill.

After moving to Western PA and dumping Verizon I switched to Straight Talk AT&T BYOP program. I originally had usable service - sometimes frustrating but usable but lately service is dropping day by day. Spoke to 5 people over the last week from their Dept 866-806-1840. Nobody understands or speaks good English so you go round and round. Then tonight I asked about getting a new sim but from a different tower and they say, "Go buy another 50.00 activation kit." I think after 2.5 years of uninterrupted service they should've tried more. IMHO they can care less about customer satisfaction or retention.

Have a Straight Talk phone trying to get phone unlocked. What a nightmare!!! If I could give a minus star I would. Worse company I have ever dealt with. Customer service that does not speak English, smart aleck responses, transfer a total of 6 times, they want to keep you as a prisoner with this cheap no customer service company located in Philippine islands where you wait 5 minutes before they can see anything. Give them the imei # on their phone - they say it's wrong. What a piece of crap for a phone company. Don't use Straight Talk! You will be very disappointed. Yeah they pay them $3 an hour and that's the service you get. Disgusting company. Beware!!!

We have been with Straight Talk for over 5 years but we are switching to Verizon! I purchased a Straight Talk phone 2 months ago and a week ago it quit making or receiving calls. After two days of being on the phone with Customer Service I got no help, and they had my husband on hold for 45 min and hung up on him!!! The phones have got worse, the service coverage is horrible, and the customer service is WORSE!!! I will never use them again and we have switched to Verizon!!!

Anyone else wanna join me in a class action lawsuit? So I have PROOF that Straight Talk charged my bank TWICE! They charged me with the auto refill, which would have been fine, but they claimed that my card was declined and deactivated my phone!!! So then I called and told them that it should have went through, but paid again to get my phone back on because they wouldn't activate it unless I did! My phone was deactivated from 6:30 am to around 12:30! So then I find out that they charged me TWICE! I could not get them to believe me and after 5+ phone calls and about 4 hours or more on the phone - spending my breaks at work and lunch break dealing with this crap! They ended up causing my account to overdraft! I could not buy myself lunch today during work because of this!

Straight Talk has the worse customer service that I have ever experienced in my life. I have been on the phone for 5 1/2 hours to get a phone number change becomes THEY deleted old number. I talked to 11 people during this whole ordeal, then when you ask for complaint dept., they don't have one. Oh yeah the 10th person who I talked to, resolved it in less than 2 minutes. Shame on Straight Talk.

My ZTE Majesty phone (2nd refurbished one) quit working in November, 2015. It took me several repeat phone calls, spending hours on the phone in total to repeat each time what was going on. I had taken out an extra warranty and it was still covered. It took until THE LAST WEEK OF MAY, 2016 to get a replacement phone. They promised me I would have the phone 1 week before I actually received it. They promised me a brand new phone, which turned out to be another refurbished ZTE crappy phone.

I ordered the LG Optimus Dynamic II from Straight Talk but the model ST LG L39C phone is listed as item ordered. I expect to receive what I ordered. The sales invoice needs to be corrected. I did not order the LG L39C and I do not want that phone. The customer service at Straight Talk is not very accurate.

I bought my son's iPhone 6s at the Apple Store 4 months ago. I purposely wanted an unlocked phone. He has been using Straight Talk for years. The reception was good. As a family it was cheaper to switch to Verizon. Guess what? Can't unlock the 4 month old phone because Straight Talk has locked it to Straight Talk. I am out $650. I called 3x and was transferred to the "unlocking dept" and was disconnected each time.

I started a new service for me with ST just last week. Voice and data worked fine. Texting was very strange. I get some but only was able to send 2. After going thru the Technical Support loop many times, was hung up on 3 times today alone, one was a "supervisor", and was on the phone, today alone for over 2 hours!!! Finally, I was asking for a full refund. Guess what!! They finished by deciding to lose my money. Give that full refund rather than fix the setting problem on their side!!! Lesson: you do not get the service they claim to provide and what you are paying for!!! Please take note: this is a serious case of customer beware!!!

Bought this phone yesterday and then four of us tried for over two hours to activate it with no luck, but I didn't lose just two hours. They wiped out my old phone and I lost the number and all the data on it, and then they don't want to refund the charge for the card that is required to get it going since you have to scratch it to get the number. Catch 22! How do they stay in business?

Yesterday my phone would not connect to the internet, so I called Straight Talk to get some help to fix it. After being on the phone for about 30 minutes, the representative resolved the problem. However, I couldn't receive any calls or texts and friends/family said that they received a message that my phone number had been changed! So I call Straight Talk back and was on the phone 2 hours to try to get my number back. I wouldn't have cared so much but I've had my number for 10 years and didn't want to change it.

I purchased a new Straight Talk phone in late Sept/Oct 2015. I have had nothing but problems and customer service has not been helpful. The phone I selected was an Alcatel One Touch Pop Icon 2. I liked the phone and the features when I first got it. A few weeks later I had to call tech support because it stopped receiving and sending picture (MMS) texts. After several minutes checking my account it was updated. In Dec 2015, it stopped again. I called tech support, the "update" didn't work. I had to do a factory reset and LOST everything!!! It still didn't work so they sent me a replacement phone. It happened again in April 2016, called tech support and they "updated" verified my account. In May 2016, same thing happened. Talked to one support person. I turned the phone off and off several times while they worked on my account. They ended up sending me a new SIM card, still didn't work.

I woke up one day and couldn't use my phone, which is my lifeline. I also couldn't call the phone company because my phone wasn't working. They need to notify people prior to this, as it was simply the expiration date change on my credit card. And they need to give people the ability to contact them to reactivate their phone! I had to use a stranger's phone to contact the phone company, and when I did they didn't apologize or acknowledge the Catch-22, or the fact that I wasn't notified. Meanwhile, I lost business, and I lost an urgent family phone call that needed my attention. This is unacceptable.

For the last several months my Straight Talk phone does not have any service. It has nothing to do with the location I am in. It just stays out of service the entire day. Calling the company does not help. They offer no advice and really do not seem to care. They will however never fail to send you a reminder that your month is almost up and it is time to buy more minutes. I am done with this company. Why would I continue to pay a company for time on my phone but not be able to use it? Very poor service, buyer beware...

This company needs to go away and I highly suggest anyone who is considering using them to go elsewhere. Their customer service is the worst I've dealt with in 58 years. They do not resolve the problems, refuse to give employee number, and when you ask to speak to a supervisor they put you on hold and start laughing (they failed to push the hold button so I was able to listen as the laughed and joked with no intention of getting a supervisor). Suddenly my autofill was being charged $7 more a month than it was supposed to be charged. Apparently CA added some a new tax for cell phones. I told them I don't live in CA. I live in NV with a 775 area code. They refused to refund the added charge. I canceled the account. Can't get a hold of anyone who gives a **! Simple answer... Go elsewhere... They are crooks!

I bought Bring Your Own Phone activation kit to transfer my number to Straight Talk but some reason I was not able to active from their websites, so needed to call. The Straight Talk representative I talk to had no idea what I was asking. I know it because I work in electronic department, and have many customer regarding phone issues. He asked me some completely unnecessary questions and I answered whatever he asked me. At the end he said that all the process completed, my phone should be active within an hour but is not active yet.

I purchased a Huawei H883G Windows Phone from Straight Talk. The features showed you can text message videos. My phone would not. I called Straight Talk and customer service told me with my plan I cannot text videos. I told her I have unlimited text, phone calls etc. That they never told me this. Also, what they list on their phones does not state you must have a certain plan. That is misrepresentation. She did not care. I am switching to Boost. My son pays the same and gets to text videos.

I have had problems the past month with my service not responding properly at all. I've had reoccurring issues with it freezing not able to load apps access web pages without having to wait at the least 2 mins and the most over 5 mins. I am told to turn phone off then back on or to reload pages that it is probably the site I'm trying to access but time and time again it continues to happen. I have even swapped phones being told my phone must be the issue just to have the same problems to occur. Although my service is prepaid I believe as a customer paying what is essentially $60 a month I deserve to have same type of quality data service as one who is on a contract service.

Customer Service sucks. I've been waiting on the phone forever. You better get your activation right the first time and not screw up because it'll take FOREVER to get help from anyone in customer service. Reason I'm in a hurry is because I'm transferring my husband's service, which he is in the army and leaving for 6 weeks TONIGHT! He needs his phone to work! Guess what, I'm still listening to a recording on how "my call's important to them and they'll be with us shortly". Still fricken waiting.

Called to report that my phone had been set up for auto refill and I did not set that up. I refilled my service for 30 days 10 days ago and would not have refilled again. The tech support wanted a credit card number I did not refill with a credit card. The tech told me that I should be glad that someone else paid for my phone service. I insisted that there must be some mistake and that I know that at some point they will turn my service off and made them aware of my original service end date for this month's service. The customer service basically told me to be happy they were stealing someone else's money. They should be able to fix this before it gets worse but they won't. Can I get help with this? Switching to another service soon.

Straight Talk was supposed to transfer my phone number from my Straight Talk phone to my new phone. They gave me another number. I still had 3 days of service left on my phone that would not work. I had business cards with my number on them. After five phone calls, numerous lies, and long hold times of 20 minutes or more, a lady finally told me that my number was given to Verizon and someone else now had it. She said, "Sorry but you will have to keep the new number we gave you". Lost everything!! Every time I would speak to someone I would have to explain the whole story again. Each time they would say, "We are now transferring your old number to your new phone". I would wait on hold forever and then they would hang up. Straight Talk's phones will tear up within six months if you buy one. They also are very unethical and do not care about their customer. They will lie to you.

I can't explain how bad Straight Talk phones, service and customer service is in this little space! Let me just say that their ineptitude is only trumped by their terrible service!

Activated my hot spot to use out of town. The system would not connect to the network once at home and when I got to my destination. Called tech support at home. Told me to wait for system to discover network. Once at my destination tried again (same day). Talked to 3 tech's. Each one said to wait longer. I told them to cancel my service. Waited again till next day. Two techs later the last tech told me my sim card must be bad. Told them again to cancel my service. Their reply "Yes Mam". One tech "We will". One tech "We Did". Got home and a few days later a new sim arrived. Since I was already home and no need I never went to register the new sims. Since I was told the original order was canceled, I would wait till needed again. They billed me anyway and will not refund for service that was never been able to use and was suppose to be canceled. Waited till next statement thinking it would be taken off.

Called to upgrade my plan on the day it was scheduled to expire. While speaking to a representative they assured me I would not get charged for the old plan and the new one (because it was the day the automatic payment was scheduled to charge my account). Sure enough I look in my bank statement and 2 withdraws, one for the old plan and one for the new one (for the same phone). I call and am put on hold for 15~ minutes and after speaking to someone they stated I needed to speak to a manager to get my refund and put me on hold for 40 more minutes. I then go through the same exact process with the manager and am told to hold again.

My STRAIGHT TALK SERVICE has completely dropped, even though I am in auto pay and should have service! It suddenly started answering, after two rings, every cell phone call I made with the same message stating "Hello, this is Verizon Wireless and we are unable to complete your phone call at this time. To talk to a customer service agent dial *611". Unfortunately I cannot even get through to the customer service agent, as when I DIAL *611 I get the same message from them! I have an unlimited service plan.

For hours says "Too busy. Go to web page and get other numbers to the company. Website is down and other numbers repeat same problems." I will miss telling my son "Happy Birthday". He calls me and now I don't know if my number will be the same! Sad and mad and worried! I hate you Straight Talk!

I purchased a new Straight Talk phone on Monday. When I had difficulty activating the phone online, I opted to call the customer service number. I was put on hold for an hour and six minutes. Frustrated, I hung up the phone and tried to use the chat feature on their website. After going round and round with the "specialist", she ended up stating that she could not help me. I then went to their Facebook page and complained. They asked that I send them a private Facebook message. I did. They did not respond. I then called back only to be told that I would have to be put on hold again. They do not care about their customers and make ZERO effort to provide quality service.

I bought a warranty with Straight Talk when got my phone in Nov. 2015. On March 30th, broke phone. Called & paid a deductible. They email me a label to send phone to Fedex. I sent broke phone March 31st. Took a week for it to get to Fl. Still haven't got my replacement phone. Each time I call I'm on hold 30 minutes. Have to borrow a phone. They tell me each time Wed or Thurs. I believe that's the only English they know. Today online I typed to them. They tried to tell me that I hadn't sent in the old phone. When I told them that was a lie, they said, "You didn't send it right away". I told them that was a lie. They sure was able to charge my credit card for the deductible & they are still taking out for my service which I don't have. My aunt says I need a lawyer. I fixing to have surgery & don't want to be home without a phone.

Today I went to Walmart.com and purchased a Straight Talk airtime card. The card was emailed to me. When I tried to add the airtime to my phone it said that the airtime card was not compatible with my phone. I had to contact Walmart. They basically said I had to contact Straight Talk and that there was nothing they could do. I then had to call Straight Talk. I was on there with them for over 30 mins. They then blamed Walmart. In the email that Walmart sent it said they couldn't give refunds on fulfilled pins. I told the guy at Walmart that the pin I had been sent could not be fulfilled and he said that it was cause it was "sent via email."

Straight Talk was sued for having bad service and phones. Well I had one of their bad phones and did not know about them being sued. So on that note, my phone wouldn't receive mms messages a short time after having the phone. It would work then not work then work then not. So I let it go for a while then when I went online it took forever to get to a website. Then it started with my apps. It took forever to get them to come up and then it would go right back to my home page. I called Straight Talk and after sifting through the automated person and finally getting a real representative (in which I couldn't even hardly understand ) he asked me what my IMEI number on my phone was and then asked me what the problem was. I told him nothing is working right.

Have called them numerous times about when I’m getting my replacement phone. I sent my 2 month phone back as screen went totally white. They received my old phone on April 11th and every time I call them they tell me my new phone is on way. Here it is April 28th and still no phone. Now saying it was sent out April 25th. Not too happy with them. I just want my replacement phone.

The customer service is terrible especially with call back, it had gotten so bad dealing with them that I end up hanging up on them because of being yelled at by the customer service rep.

As nearly everyone on here has complained about, their customer service is the WORST. One time I called because my daughter's NEW PHONE kept rebooting itself, like 20 times a day. The CS rep's answer? "Did you reboot the phone?" OMG, they do not even listen to what you're saying. I tried the online help, which was a nightmare in patience trial. I figured it was taking so long because they were having to Google translate everything I was saying. UGH. Being a glutton for punishment, I bought my husband a new phone. Wouldn't hook up. Didn't bother calling CS, took it to Walmart. The gal there called CS for me, spent an hour and twenty mins trying to figure it out, and they decided it was the SIM card. Sent a new SIM card. I tried to register the card, only to get a "this SIM card does not belong to Straight Talk." SERIOUSLY??? It is so frustrating dealing with morons and companies who don't give a crap about their customers.

I have been reading reviews regarding data usage and running out of data in days. I use data searching information online and downloading programs for installation on my computers. Where I live I can't get internet except on my phone. I have never reached the data limit even before ST raised the limit to 5GB. One of the biggest data hogs online is FACEBOOK. Facebook is constantly downloading data to your phone or hotspot. Many people leave their data active all the time. Unless you disable program auto-updates, they are always looking for an update. This uses data. Even at idle with data enabled, the device is sending and receiving packets of data. When I don't need internet, I turn my data off. The phone is still sending and receiving packets dealing with that side of the device, but it doesn't seem to affect the amount of data I use in a month.

I recently purchased a Straight Talk home phone wireless unit for my parents that recently moved along with a $30.00 Unlimited International calling plan. Upon initial activation online, the unit was not working and I had to call customer service to activate the unit. When my mother attempted her first call to Germany, she heard a recorded prompt stating that she needed to purchase the International calling plan. Another call to customer service dealing with a rep that spoke broken English and was hard to understand for 15+ minutes to get him to understand what was going on. He replied that he could correct the issue and after keeping me on hold for another 10+ minutes came back confident that all was well. My mother attempted her second call a week later and was given the same prompt. Yet another call to customer service. Only this time I asked immediately to speak with a supervisor.

I bought a hotspot from them specifically because they told me it would work in the rural county. I run a 911 service. I need the wifi to have phone contact where my cell company does not cover. I bought the equipment, activated it to go to work to find out it does not cover the area. I asked for a refund and was put on a recurring recording of "please hold, someone will be with you shortly" no one ever answered. Live "LITERALLY" depend on that thing working. I will NEVER do business with them again!

If I could just shout this from the mountain top!!! DO NOT USE STRAIGHT TALK. They are dishonest as well as incompetent. They out and out lie... because that is what their scripted answers tell them to say. They are all SUPERVISORS... so there isn't anyone that can really help you with their incompetent service. They cut my phone off after 19 days of service... not just slow... but off!!! Then when I called on another Straight Talk phone they said they had absolutely no record of my previous complaints.

After receiving their text as a reminder that the amount will be deducted from my account. It was deducted a day early AND it was a almost a week early as well. They're trying to tell me that's my service end date. Wrong! That's NOT 30 days from last month... or prior months. I'm reading the dates from my bank statements, and they're telling me my bank statement is wrong! Something is "fishy" about Straight Talk and their "auto pay" system. Very skeptical about their business practices now. Buyer beware!

I know I am a glutton for punishment, but it is all I can afford. I have been a Straight Talk user since they came out, and can honestly say they are the worse thing since the creation of the devil. The very first phone I got through them only lasted a week. Well, being curious I decided to crack it open to see why. It was funny. Half the components were missing, the other half either damaged or so out of date. Well, I didn't learn. I am on a fixed income, and a contract carrier is out of the question. Though I have tried Verizon and AT&T. But in last couple of years I have noticed that Straight Talk's service has really gone down the old toilet.

The first major problem I had was in February of 2016. I supposedly ran out of data before my card expired so they cut my phone down so low I couldn't receive email. I went and bought a new card and had them put it on my phone. After the card was added my phone was still so slow it wouldn't function. After 4 HOURS they finally realized that when my phone does NOT display 4g at the top that it actually isn't working right. Now they sent me a new phone and April 14 they said my data is slow because I used it all and my phone clearly says that I have used 3.46GB. So they are refusing to fix it even though once more they're wrong. If I could launch a legal complaint I would do so and am looking for a way to do that. They are cheating me out of my money.

I am so mad with this company. Every time I use wifi I make sure to turn off my data. Today it was very slow and I call them to know what's the matter, they told me I reached the 5gb after a week of service. This is a rip-off. I am so mad.

My daughter bought a Straight Talk Samsung Galaxy for my granddaughter for Christmas. My granddaughter wasn't satisfied with it so my husband bought it from her. He went to Walmart to see if he could change the phone number from his older phone to the new one. He was told he could do it online and purchased his minutes. After a full week of trying to get everything changed, he got frustrated and canceled the account. He was told at that time the money would be refunded since the minutes had never been used. Now, four months later he still hasn't received the money. He called them last week and was told his account showed he was due the refund and a check would be in the mail and he would receive it on Wednesday. Wednesday came and went so he called again. Now they say the account says no refund because he used the data texting and using the internet. The phone was not used at all. Straight Talk is a total ripoff.

I have been with Straight Talk for about 7 years and I gave my phone to my girlfriend as I have a company phone and did not need it but did not want to give it up. I bought my girlfriend a new phone and went to hook it up. By time they got on it cost me 100.00 and I could have went to Walmart and only spent 60.00. When I call them about it they said "tough." Well I guess they are so big now they do not care about the small guy so they will ** all over you.

I bought a new iPhone 6, got Straight Talk unlimited data plan. Having been on a shared AT&T plan which shared 10 gigs, I never went over my quota, but Straight Talk claimed I had used 5 gigs in less than 10 days. My new phone showed data usage at 1 1/2 gigs.

I have read some of the complaints about Straight Talk and my is the same way. They say my data ended and that was a week after I redone my phone service, so when these people hacked into the Verizon company and stole data from their companies, is that why we have no service? If so the company should reimburse us for our data loss because all this happened about the same time. Something similar happened a couple years ago and all I got was 15.00 bucks, but I paid 50.00 so they should be accountable.

I have a Galaxy Core Prime. The long and the short of it, I have gone through 8 SIM cards. Every 2-4 weeks the SIM card dies, then I have to wait for a new SIM card. I do not even get that much of a discount off my bill. Enough is enough, I am switching companies, I will go to Verizon prepaid. Something needs to be done.

I have unlimited service and I do not use the data. They say I do in two days. They say I have used 2000 data and all I do is look things up and go on Facebook. And never watch movies, listen to music, or download anything. I have called them and talked with them about this. They say, "Don't worry. You have unlimited." At 2000 they slow me down so slow - you can't even get on the internet. As I read other reviews I see they have the same problem. I had Verizon hot spot and I would have data left out of 5 GB. And I always used it more than my phone.

I don't even know where to start... Since March 13 I have logged 13+ hours on the phone with the people at Straight Talk who are hard to understand and obviously aren't trained very well. The issue..took a number from TracFone to Straight Talk. It doesn't receive any phone calls whatsoever and also doesn't receive messages unless it's from an iPhone. After numerous phone calls it was finally uncovered that TracFone never released the number! Are you kidding me? Seriously the 24-48 hours they quoted to resolve the issue has turned into six weeks and it still doesn't receive calls!

I have a unlimited plan with Straight Talk. They say they slow down internet after so much usage. I can't get any at all. It's worthless. And some days I go for days without phone service. But as soon as I get a new card, it's a miracle it comes back.

You must be kidding Walmart! Or Wallymart! These people don't know crap about anything, they don't speak English, and they don't know their job! I left AT&T wireless and their crappy customer service to save a few $$ so I thought wtf? I got another phone (unlocked) then I had to purchase a "Straight Talk" kit. When getting a wireless phone you need the phone, a sim card (which must be registered with that carrier), activation, finally a phone plan. Like, what do you really need and how much do you use?

I bought a Straight Talk phone and a $30 card from Walmart to let my son use while he was traveling. I selected an Android phone, and a $30 plan. I clearly asked the Walmart employee who helped me if I had all that I needed. I felt like I was getting a pretty good deal. But, when I went to activate the phone I found out that Straight Talk would not accept my $30. Instead I had to spend $45. Fine. I spent the extra $45 to activate the phone ahead of the trip thinking that I would be able to return the card to Walmart.

I don't know where to begin. The only thing good about StraightTalk is their reception. If you have a technical problem with your phone, you are screwed. The chances of you getting a rep that knows what they are doing is slim to none. I recently needed a new SIM card for my phone and they can't even send that out. It's ridiculous.

I've had about 5 Straight Talk phones, and they all worked (as in, I could text/call/whatever) but the phones themselves were crappy phones from Walmart, so I decided to order a nicer one from the ST website. I ordered the iPhone 5s, and when I got it I called and activated it. I waited an entire day for it to fully activate, and it didn't. So I restarted it and it finally showed my service bars or whatever. But then I noticed that I had no service basically anywhere in my house, therefore I couldn't send text messages. I didn't have service at school either, so finally I called technical support. The man was nice, but very unhelpful and very hard to understand. He told me to restore my phone completely, so I did, and it was a complete waste of time because it still didn't work.

I have been with Straight Talk for a while. I do not get all my text messages. I have called them and went through all the steps and I still do not get texts messages. Some of them important. I have been told this happens with all carriers, but somehow I find that hard to believe.

When I switched from Verizon to Straight Talk, I called to confirm if I could get my call records easily. I was told all I would have to do is provide the pin I used to setup my account. So that answer's a yes. Now I'm stuck with a new phone because I dropped my phone in the water and ruined it as well as caused me to lose all of my contacts because regardless of me syncing my contacts it did not save them still!!! Now I'm trying to get my call records because I'm in an emergency situation. I was told they could email me the info after submitting a form. Unfortunately they forgot to mention it takes over 30 days and they have to have a bunch of info and a picture of the back of your phone which is impossible because I do not own a camera and the phone doesn't bend although I'd like to bend it and snap it in half due to their no good company.

I contacted Straight Talk when my refurbished phone stopped working. The first contact I was told that a replacement was being sent. They asked for my address and everything. The next day I contacted them to get a tracking number. There was no record of the order and I was told I would have to sent the phone back first before receiving the replacement. They told me a return box would be FedEx'd to my house. I never received a FedEx box. I contacted them again and was told that there never was a FedEx box and that I would receive an email with a shipping label to return the phone within 24 hours. I never received the email either. I got 3 different stories and somehow knew they were lying the whole time. I still have a broken refurbished phone. It never quite worked right in the first place. I am still trying to get my broken phone returned to them, meanwhile I had to buy a new phone in order to have service.

An absolute nightmare dealing with the customer service reps! I sent my phone in for a replacement, was given a tracking number. Called to verify saying my phone would be here in 2 days. Laugh out loud! Those service reps told me "oh I have all your info but I can't send a new one until we have your old one". Ok fine. You said you have it, you said it has been sent. Well when I call back, still no one knows anything and everyone of the service reps told me they were a manager when I asked! Liars! I will never use this service again. Wish I could tell all my customers "oh I'm sorry we're just here to rip you off and take advantage of working people!" Well you can shove that phone up whatever is closest for you. Your company is full of crap!

I discovered about 4 days ago my internet wasn't working on my prepaid mobile Straight Talk phone. I called customer service to find out why my internet, which is paid for in advance for the month of March, wasn't working. They had me do stuff. They reset my data, reset everything, updated my phone. Still isn't working. So I did research on my phone. The network connection is disconnected. Well a few days ago I get an letter from AT&T that I owe them money. I don't even have an landline. Even if I did owe them money I paid Straight Talk for the internet and phone service.

I purchased two service plans on 2/14/16 for my son's phone. I did it so I wouldn't have to worry about paying until April. Well, I guess you know his phone turned off today. I called the 800 number and didn't get to talk to a human. I ended up on a live chat. The agent said the second plan should have been refunded to me. It wasn't. He then directed me to call another number. The agent there reviewed my account and reactivated the phone. I feel this should not have happened. If I made the purchase, it should have stood unless I said otherwise. They should be made to compensate for the mistakes they make. It causes us, the customers, to have to take time out of our busy day to get them to correct something that should never have occurred in the first place. Another time, one of my sons could not receive or send picture messages and his phone would not accept calls from my phone. It gets so frustrating.

I bought a BYOP pack from Walmart. Following the instructions on using my existing Straight Talk number to new phone it GAVE ME A NEW NUMBER!!! Call a representative, and she said she could transfer it over, but I would forfeit my service fees. She said it must have been a glitch online. There goes $46 down the drain. She said I could give the phone number to someone I know so I wouldn't be wasting it, but who knows anyone needing service for one month? Now I know why I left Verizon, because I was flushing money down the toilet?? I think not.

I have had Straight Talk for quite a while. I decided to choose auto refill for convenience and a small savings. All went fine for a couple of months then one day no service. I went to the app, signed in and said my card was declined. That was not even remotely possible!!! Anyway turned off my service. At the time I also had an alternate card on the account. Both cards were and are fine. I deleted them and used another card. Went right through. Come to find out the other transaction went through also. I had to spend about two hours trying to get my money back. The CS rep was not very knowledgeable and acted like I had done wrong. No apology. Nothing.

If you have access to a metro pcs go there instead of a great company. Straight Talk is terrible. If you have an issue you get transferred to India or some place and you cannot understand them. That's busy the tip of the iceberg.

Straight Talk is the worst cell phone provider I have ever been with. I just started service with them on 2/27/16. I am half way through my month and I have used up 5gb of data and have been reduced to slower speeds. I called customer service to find a solution to my problem and was given several choices that were obviously not thought up with the paying customer in mind. Option #1 Cancel my current plan and forfeit the money I just paid and start over. Option #2 Buy a Mobile Hotspot from them and carry it around with me in my pocket. Option #3 Just wait till my 30 days is up and then get 10 GB plan and have 2g speeds for two weeks.

It seems like I am dealing with the problems brought about by Straight Talk daily. One day my data network doesn't work, the next I am not receiving important calls or texts. Every time an issue arises I am forced to call their "Tech Support." To call this "Support" is like calling a penny a dime. Not only can you not understand ANYTHING that comes from the foreigners on the other end of the line, they are completely lacking in the information needed. I have spent over an hour on several occasions dealing with issues that other companies have worked out in a few minutes with little to no help from me.

On 2/12/2016 I purchased a Samsung Galaxy S III from Straight Talk online. On 3/7/016 I was unable to use mobile data so contacted online support as I was unable to get help over the phone. The representative was not only unknowledgeable and rude, but also changed my phone number without request or consent. So three weeks into my brand new service I have already LOST ANY TRUST with this company.

I have been trying to get a cell phone to work that I got from Straight Talk. I have spoken to technical support and customer service. For 2 months, since January 7 I have tried to get my cell phone to work. I have been promised and received new Sim Cards and a new cell phone and my cell phone still doesn't work. I have been assessing internet support which now denies me access. I have been contacted by a Straight Talk Representative who heard from Walmart. I received a new Sim card but that doesn't work and I can't get my cell phone to work.

I have had Straight Talk for 3 years. I went with buying cards, that was fine as long as you renewed on the last day you had service. If you renew it prior it would not add on my time and I ended up losing my phone and having to call from a friends phone to get it resolved. So the 3rd time it happened I called to complaint beforehand and they told me to get autofill. A year after using autofill it happened again, and have no phone!!

Had ST just over 3 years. I like it OK, but they need fluent English-speaking reps. Recently I had to repeat the spelling of my hometown several times even when saying "b for boy" for example with each letter. She still kept getting it wrong. Some places I get no service but I'm rarely in those places. Have not used out of state so don't know how well it does in that case.

All I get on my iPhone 5 is 3g which is slow. My daughter's android gets 4g LTE on Straight Talk at 25mbps. But for the price it is okay. I wish I had LTE though. Any suggestions would help.

I made the mistake of dropping my iPhone in water while using Straight Talk Wireless. They tried to transfer my phone number over to one of their own straight talk phones... Three days later and nothing. They told me that I can use my Sprint phone. I paid a $7 fee and they proceeded to transfer to that phone, WHILE I told them that there was a SIM card in the phone. The TECH support told me to leave it in... Two days later still no working phone. Called and was told that straight talk cannot use sprint phones with a SIM card... Really???

Awful. Down right awful! The customer service said I needed a new SIM card. Sent me the wrong ones which I had to wait a week for then sent me a new one. It's been another week and a half still nothing and I've already used half my service plan which I didn't have a SIM card to use! Customer service hung up on me when called about issue. Anyone I talk to I'm going to let them know not to use Straight Talk. They don't care about their customers so why care about them.

It is very rare for me to write a review but I felt the need to write this review if it helps even 1 person. If you are considering using Straight Talk Wireless, please take into account the issues and reviews those who have come before you have experienced before making a final decision. Initially, I believed moving to Straight Talk would be a great value however I have found that the issues I have experienced are not worth the cost. The issues I have experienced to date are as follows:

In one week I supposedly reached my 5gb limit and when I text usage to 611611 it says I'm only at 908mb as so does my phone in the settings under data usage. There is no possible way I hit 5gb not even 1gb. I called them and they say "we're sorry but I have checked your account and you have throttled your data. Please refer to terms and conditions. Once you add a new card your data will be restored." I have to repeat myself over and over as I keep getting passed around to people I can't understand nor can they understand what I am saying.

I bought 1GB data plan for my tablet just in case I need connection when I am on the road. I tried to activate online, but couldn't make it work, so I called customer service for help. For some reason the woman I talked to couldn't make it work, so she decided to send me a new sim card. She tried to blamed on AT&T and said their system showed interruption from AT&T. AT&T is my cell phone carrier, so I immediately used my phone to get online, no problem whatsoever. I called back after a few days when I got a new sim card. A guy activated it and asked me to wait for a few hours to a day to get connected and said once it works call them back so they can reset the starting date. I checked the next day it was working, then that afternoon it got deactivated. I called them again. For whatever reason this woman I talked to couldn't make it work, so she sent me a new sim card again.

I was told that my speed was reduced because of high usage. Okay fine. I was also told that once I refill my high speed would return. I refilled my plan on Tuesday and my speed has not changed. While at work I listen to iHeartRadio then at home I'm on WiFi. It's been two days since I refilled and customer service is nonexistent. They claim it's my phone. Then when I call I'm put on hold for over 10 minutes.

I have had Straight Talk for about 4 years, with no problem. They just received my auto refill payment 2 weeks ago, on my receipt it shows my service expires on March 12, 2016. Last night the phone worked great. Today I attempted to make a call but instead, got the following message saying, "Your phone has been deactivated." I went to my account online and it shows NO phone and that my account balance "expired", that they want MORE MONEY to reactivate it -- I am on disability and not made of money! Is this a glitch in their system, or intentional FRAUD by some of their employees???

Bad signal sensitivity. Cell phone suddenly won't call numbers and I get a Verizon message saying I don't have enough money for the call (although it is a toll-free 866 number). Bad Customer Support. Terrible technical support. As far as I can tell Straight Talk subordinates itself to Verizon cause of Verizon's broadcast towers. Please go elsewhere. Save yourself an ulcer.

I've had a bad situation with Straight Talk. Tried to resolve it on the phone and thru chat and I got the, "Too bad" attitude. I signed up an unlocked phone for my grandson's birthday in Texas. I live in Oregon. It was a used Motorola Moto E 2nd gen from Cricket. I talked to 2 different people and told them what the phone was. Since I had the phone in Oregon, I had them send the sim cards for both mine and his phone. I put the sim card into the phone and the representative walked me through the setup process. The Moto E connected to the network. I made a few calls on it to make sure it was working. Then I send it to Texas. When my grandson tried to use it, it would not connect. Called Straight Talk and they said the Moto E had a T-Mobile sim card then, stated a Cricket phone would not work on their network. That's funny, it worked here in Klamath Falls, OR but, not in Stockdale, TX? I have no idea why it even worked at my location.

OMG. These people cannot speak or understand English! I have spent countless hours trying to get my phone activated. First time was a misunderstanding with Verizon but that was fixed. I keep getting the runaround. Now I finally got another sim card but still won't activate. I can't sign into my acct I made but checked when my month is up and it's March 15. LOL. I haven't even made a text. I'm switching back to Verizon. I would Rather pay more than put up with this BS! I think if you are going to live and work in the United States you should be able to understand and speak our language.

Switched to Straight Talk from Verizon, or have tried to. Since the start three weeks ago I've been working four times now to get first the phones to work now trying to get the data to work, all have failed. Twice they just disappeared. Just given a new number to call!!! And they hung up. What!!! I could tell you what a bad experience this has been.

Well I bought a Straight Talk phone and card and since then it's been horrible every time I go to make a call. They lock my phone up. They have also added on my home screen and have taken a picture of me without my permission. Last I heard of that it was violating someone rights. Please people before you purchase these phones think twice or live with. The spy and hacking of your private information it's not just your information anymore, it's whomever. So stay prayed up and ask God with me to put a stop to this people. I hope they know that God see everything and one day you will have to face Him and answer to Him for all of this. My prayer is for you to repent and turn from your wicked ways and live for God. It's not too late yet but you are 1 heartbeat away from hell if you are not living for Jesus.

As far as Straight Talk service goes, it's ok. But if you ever have to call customer service you better learn the Indian language first. Because they DO NOT understand English and are of little assistance.

JUST DON'T DO IT! While I received excellent customer service when I purchased my phone and Straight Talk service it ended right there. Unlimited actually means "unlimited because you can't get online." I was told that Straight Talk purchases from other carriers so that is why my expensive phone did not get good coverage or wi-fi access. Sure enough I quit Straight Talk and my new carrier is fantastic. There is a reason Straight Talk is so cheap. It is worthless.

This is the worst possible service ever. I lost $60 buying the stupid activation kit and the thing does not work. My line was deactivated. I was trying to switch over from Verizon. So I went through the annoyingly long phone call to set this up. At the end for the call I was told that my line would be deactivated and then active again by two days at the latest. 2 days pass and no service on my cell. 2 days! This is 2016 what moronic phone company keeps people without cell service for two days??

I have had Straight Talk for almost a year and every month, Straight Talk shuts off my phone for non-payment even though I am set up for auto-refill. I have to call EVERY month and pay my cell via chat (since I don't have a phone) and usually this is acceptable. However, this last time they would not. I have had to call my bank and question why ST cannot get paid and they insist that this is an issue with ST. Anyhow, what happens is: my account is set up for ST Auto Refill. ST will shut my phone off in between the time they pull my payment until it is supposed to hit ST's bank. Auto-refill does not work! Several days ago, ST charged me 2x for a payment they said they could not make and had to issue me a refund which they said will take 5-7 business days.

I've been with Straight Talk for nearly 3 years and I would change providers in an instant if any other company had service in my area. Customer Service is absolutely the WORST. My device has an extremely accurate data usage tracker. When it warns of impending data overrun it has always been right and I would be throttled to useless .01mbps speed the next day. Three times now my billing cycle has mysteriously changed and four times I have been throttled because they claim I hit my limit when my device has shown less than half my data had been used. All they can say is "sorry, nothing we can do about it."

Text messages are very unreliable through Straight Talk. While using a CDMA phone over the Verizon network, I continuously did not receive MMS messages. I swapped to a new phone with an AT&T sim card and have continued to experience issues. Most recently, my phone was out of network coverage for over a week. I returned to a coverage area and did not receive any of the text messages that were sent during that time. With my previous carrier this was never an issues. The Straight Talk tech informed me they do not guarantee SMS or MMS services.

At least it is a lie through their Verizon coverage... Tried several services but nothing but Verizon coverage worked where I lived and worked. So after years of overpaying Verizon I discovered that Straight Talk offered certain phones that used the Verizon towers and for years I used the phone, text and email services - but almost no internet or streaming services - as it was less than 1/2 the cost of going with the highest price carrier on the market - Verizon. I relocated my business to Denver and began to use internet services more frequently on my phone but the 3G service was very limiting.

They are not able to track the phone. In this case was a lost phone due to a medical procedure and then death in the family and we were just trying to figure out the last place it was used to find it and we were told they had no way of telling where any phone was last used with their services. In our case it was an expensive Bring Your Own Phone LG G4 over $350. So, a good portion of their customers are parents getting kids phones. So in other words if your kid goes missing and they have their phone on them they can't help you find them. Ridiculous. I do believe I'm changing my service so y'all are able to say goodbye to the $250+ that y'all get from my family and hopefully this will help other parents from making the same mistake that I did! That was her graduation present. It's only about 7 months old!!!

I purchased the Straight Talk package from Walmart to hook up my iPhone 4 to Straight Talk. I was told if it was opened I couldn't return it so I wanted to make sure I could use it with my iPhone. I called the Straight Talk company to activate the phone. I was told by them that my iPhone 4 will work with the Straight Talk plan. I said "are you sure? Because I can't return it if it doesn't work with my phone." Again I was told, "yes it will work."

I got a phone from Straight Talk. I had it for less than a month and it stopped working. I called, took over a week to get the stuff to send it back. Sent it back and called today, got the runaround and was lied to. Was told it would be here today. And I called FedEx and they had no record of it. I called the office in Florida and was told it hasn't been shipped yet. For one thing why should anyone go over 3 weeks without a phone? I would not deal with Straight Talk again or recommend anyone else too. And it sure would be nice if they could understand and speak English.

Had my phone for 2 days, then it comes up with "INVALID SIM CARD". When I called and message chatted with Straight Talk, they refused to overnight this replacement part even with my husband's severe medical condition that requires I have a working phone at all times. Worse company to deal with! No customer service and a bunch of sweatshop workers reading from a manual.

I can't use the product because the phone came out of the package new with the wrong battery. I was told I would be sent one for 12 days and still have not received it, or have gotten a tracking number. I finally asked for my money back and they said I would have to pay the return shipping even though it is clearly their fault. I had to go as far as reporting them to the Better Business Bureau. Every time I call I get more upset because they do not appreciate their customers, they care nothing about you.

First, I cannot check my email due to this issue!!! I switched from AT&T to straight talk and the 1st time I've used their service they claim I've used my 5GB after 2 weeks and stated if I purchase more minutes I could get it back. I used to be with AT&T for the past 10 years and NEVER once used up my 5GB!!! Will never recommend this company.

I have been without a phone since January 15, 2016. I have had several conversations, via chat, facebook messenger, and phone, and still the issue has not been resolved. Straight Talk received my non working phone on January 28, 2016 and still has yet to send me a new phone. I have asked several times to speak to a manager, from the corporate office and have been denied several times. I have been lied to about when my phone would be delivered several times. They will not even verify our conversations via phone saying they don't record them.

Since January 17th and a little time before that I've had problems with my straight talk phone being unable to make phone calls from my home or text. So I called customer service on the 17th or 18th. I spoke to a man who said they are two towers after we tried a million things for about an hour and a half including the Hokey Pokey it worked. You said yes with a fixed it blah blah blah then work the next day. I tried to do the numbers he told me to do. Didn't work today. Jesus I don't want to call for another hour and a half. I don't have an hour and half every day so I waited see if I could do it myself. It didn't work so I called them up eight times since January 17th and today is the 13th of February. I spoke to a man on Monday the 11th in the evening.

I went to several Walmart's thinking that, like other cell service providers, someone would set me up with their service. I was wrong. I wanted to keep the phone I have. I was told that it was compatible but I would have to get it "unlocked". They couldn't help me with that. After talking to my current provider and getting the unlock code, I had to get a tech to do this. I paid $63 for the startup kit, and inserted a chip in my phone as per the instructions. There was no phone or 4g signal. I called customer service which must be in Mexico; I couldn't understand anything she said. I hung up and called back. I got another person but I could only understand him only slight better. My advice is to use **; they have reps who actually speak English as their first language. Their service is good and the prices are low.

I have never used 5Gs of data ever. Until I came to Straight Talk... Now they are gone in one week. It's a rip-off! False advertising! I need my data because I have no access to WiFi.

The phone support and website for Straight Talk is so bad. Can't login the account. Also the network is bad connection on the phone. They are bad data network and they never get the repairs or server check. This Straight Talk is poor service. "Internet connection too slow.” My phone saying "Bad Data Network". I tried contact to Straight Talk and but THE SPEAK is ASIA without English speak? What is going on their job. I am think about another service phone to switch it. Thank you.

Bought this cell plan thinking I will save money but instead in 1 week of purchase I've have no data service when not near wifi, text messages not delivered, unable to create an account with their website & numerous hrs on the phone with them without resolving the issues! I plan to ask for my money back and change to a reputable carrier!!

One representative told us that we could use an iPhone from Sprint we bought the Sims. Called again due to having issues getting it on the phone got another representative and she subsequently told us that no we can't use it in our area. We told her that we already opened it but we feel we should get a refund since we were misled. She said we could send it back to them at our cost. The representative was very rude, very hard to understand and basically called us liars. I do not recommend them at all.

My daughter gave me her iPhone 5 after she upgraded. I contacted Straight Talk via their web chat and was told phone would work on their system. Spent money for the Bring Your Own Phone kit and spent next 5 hours" talking" to different techies only to be told phone would not work! To top it all, the first person switched my number and service to the AT&T SIM card, which really screwed up my phone. Took another hour just to convince them I really was a customer of three years and all I wanted was my number back on my old phone. I realized that they only web chat so you can't say anything extreme to them. That I understand but they really should train techies better. Don't lie to the customers. I use to tell people how great it was but not anymore. Just wanted a decent new phone.

I bought this hotspot to be able to use away from home. That part works sometimes, it stops for no reason. I have to call them and they have to rest my device. I got this in December and it has happened 4 times already??? Then I try to login to may acct, it tells me the acct password and email are incorrect. I have spent countless hours on the phone with what they call tech support (what a joke). Never could fix it. I am talking. It bake and will never use straight talk again...

The phone support and website for Straight Talk is so bad I am not sure I will keep the service. I brought a phone from Verizon and it took three phone calls and 12 days to get a sim card sent. Now I have spent three days trying to log in to "My Account" and after a half dozen phone calls and about 15 emails I still am not able to log in to the account. The answer I keep getting is to wait between 2 and 24 hours and try again. The phone works but the support is worthless.

I was charged twice from this company for more than $200 – and never was a client. To actually talk to a person regarding the situation was impossible and my emails all went nowhere. I would never consider doing business with this company and I am doing this review to hopefully save others from what is horrible service in an industry known for horrible service – and they are the WORST!!

I have been trying to get an iPhone 5 to work on Straight Talk. The phone was previously a Verizon phone that I have owned since new. It was working without issue for one day on straight talk; All three aspects of the phone worked; Data, phone and text. After 24 hours the Data stopped working. We are now in the range of 12 hours on the phone with tech services with NO resolution. They have told me they would call Verizon to see if there were restrictions on the phone- this was a lie. Customer service is a JOKE at best. The last call the rep told me I would have to take the phone to Apple. I could go on and on. After all this there is one thing to keep in mind when I bought the service pack at Wally World they told me that the phone would work with Straight Talk. It does NOT. They are not willing to give me my money back which I find very disturbing. Please anyone looking at a Straight Talk Phone remember if there is an issue it will not be resolved easily.

Bought a Straight Talk phone card 45 dollars 30 day plan to add to my phone. Went through the system to add the card, it said it was accepted. Come to find out that the system put my phone card on somebody else's phone and my phone is getting shut off in two days. When I need it got ripped of the 45 dollars phone card, phone getting shut off in two days and somebody out there got free airtime for a month and I talked to customer service and he flat out told me that he can't do anything about it except file a complaint and I might get my money back, BULL... Straight Talk is horrible service. Customer service can't speak clear English and they tell me they can't help me with this. ** you.

I have been a Straight Talk customer for more than 2 years now. And recently decided to use a friends phone from Verizon to replace my broken straight talk phone. While I rarely had complaints with my iPhone 5s purchased through straight talk, bringing my iPhone from Verizon has been a 2 week long catastrophe. Initially I was sent the wrong SIM card like many others have reported. When I called to set up my phone after waiting a week for this SIM card I was informed that it was the wrong SIM card. I was then transferred to a department to order a new one and told that it was indeed the correct SIM card. This game of transfers continued until they confirmed again that it was the WRONG SIM card and ordered another.

I have never had so much trouble with this company, but this experience makes me want to pay more for better customer service. I bought a new phone, used and tried to activate it. I didn't realize I needed a SIM card because it was a Verizon phone and I thought they didn't have them, so I ended up calling Customer Service. They charged me $6.99 and send me the SIM card which took 5 days because of the weekend. Fine. Got the SIM card and tried to activate online but apparently I need a network code too? Called them and they were going to give me the network code for another $6.99 (which they had to get all my credit card info for, even though I already have an account with them. But apparently they had send me a SIM with a number that is not functional, so they sent me a replacement. Then I looked online today and saw you can buy the entire "activation kit" with the SIM and code for .99 cents!!!

I have been a customer of Straight Talk for over a year now; I have one of their phones and pay monthly for a service plan. While their service (and horribly broken website) are not the greatest, I have been content with them thus far. When I purchase service plans from them, I go out of my way to decline the auto-refill option, as my mother was enrolled and it took them 3 months to cease the auto-refill despite her contacting them to tell them she no longer wanted it.

Straight Talk's phone service has been good, BUT their customer service is terrible! My latest run in with their customer service department involved an order I placed last week for a SIM card kit on their website. Everything appeared to go smoothly and their website informed me that I would receive the kit in about 3 business days. No problem. The next business day, the charge appeared in my bank account for the proper amount, still no problem. Four business days later and still no SIM card, okay, that is understandable. Shipping delays happen. Six days later and still no SIM card kit, fine, time to get in touch with customer service to find out the status of the order. They connected me with someone relatively quickly, great! I explained to the support agent that I placed an order and gave her the date, and that I failed to take down my order number. I explained that I was inquiring upon the status of the order.

I do not recommend Straight Talk. They do not seem to be concerned about losing customers when there is urgency to get your Straight Talk phone sim card to work on a Straight Talk phone. The best they will do is 3-5 business days to ship a new sim card. I have been a Straight Talk customer for several years, and I have bought several phones. However, when something goes wrong with your service Straight Talk shows no concern for finding solutions for people who should be considered valued customers.

As co-owner of ** I depend on my phone greatly. Their idea of slowing the internet and stopping it completely, is one and the same. I recently lost a 4 yr client due to the fact my internet slowed/stopped. It was taken so long that my phone kept coming up error. When the internet which is intended to be free for everyone, is slowed so much that it doesn't connect at all. Is not only breaking the agreement of the plan I signed up for which states "unlimited wireless".

I spent over 40 minutes in the phone with customer service. I finally got a supervisor and couldn't understand them well at all. The supervisor said I would be sent a sim card overnight and began to ask me questions. I had to keep saying "I'm sorry but I didn't understand what you said." After taking my name, address and number she hung up on me. I called back and was told the order never was processed and there was a disconnection but it was not on their end because they don't hang up on people. So now the new lady will not overnight me a sim card and it will be 5 days before I get it. I purchased a phone in December and it worked one month and now says "invalid sim card" and will not do anything. Straight talk says this happens when you use it for a long time. One month isn't a long time. Their customer service is horrible because you can never understand the person who you are talking to.

I have never had a worst customer service I have ever encountered. They are charging me for an activation that was never activated. I purchased a plan kit however it was never able to get activated using the worst customer support service I have ever I mean ever experienced. I was lost in India with support people that kept doing everything at least 5 times but had no authority to do anything however I had to do everything the previous tech person had already tried. I spent New Year's Eve and New Year's Day with customer support idiots I have ever experienced. I also had Sprint that is a distant 2nd.

Yet another problem with the worst phone service I've ever used, Straight Talk. If you are thinking about using this company, don't. DIRECTLY from their site. "Keep the Coverage You Love. Get unbeatable coverage at half the cost because our networks are their networks. We let the four major carriers maintain them and pass the savings on to you!"

My husband bought a new Samsung Galaxy Core Prime phone to replace his cheap phone for his business. He brought it home and attempted to activate it through their automated system (because this is how you have to do it. You cannot just call customer service and get a live person to help you). While he was doing this he was attempting to transfer his old cell phone (Straight Talk number) to the new one. The automated system disconnected. He attempted a second time and was finally able to get through to a customer service representative to help him. They told him that he could not transfer his number. He asked for another representative to assist him and was transferred. They advised him that they could transfer the number but that he would lose the $45 card he just placed on the new phone.

Called Walmart asking for cellphone department. Transferred to a clueless person who transferred me to another clueless person. I asked what is speed of carrier plan. He had to check with someone else to answer 4G speed. By the way if you are thinking of saving, not with Walmart! Straight Talk plan: $64 kit includes $45 for first month of service and some $19 for SIM card. No Hotspot feature available with Walmart plan. Supports iPhone 6 Plus. 5G data 4G LTE. I'm going to T-Mobile and pay the extra $5.

Limiting my mobile data, and how much I can use, especially when I go on YouTube to watch music videos by my favorite artists, like Shania Twain, and then when I do go to watch the music videos and I get mobile data warnings, saying I'm about to go over the limit, so then I have to go into settings and reset it.

We have been trying out Straight Talk Wireless for about 9 months now to try and save money. We bought new Straight Talk phones at Wal-Mart and signed up for their service. The network is fine, since they use others like AT&T and Verizon for our particular plans. The problems we have is mostly with the deplorable customer service experiences. The brand new smartphone that I used stopped working without notice about 4 months after I got it. We immediately called Straight Talk's customer service line to find out what to do. They first informed us that they will send a replacement phone and a return label we can use to send the phone back for repairs.

I've been dealing with problems on my phone for a few days now. I called twice and was hung up on when I addressed my issue. Then I went online on their live chat service and they booted me 3 times. I was so pissed off I blew it off. I gave it a day to cool off. Now... I called today and got the same thing from the Main Miami headquarters customer service. Explained my situation with my untrue unlimited data plan and they also hung up on me. So now, I will not ever ever ever use these people or recommend them to anyone! The worst and rude customer service ever! If it wasn't 1045 pm, my services would be cut! But will be tomorrow!

I've had straight talk for five years and I've never had a ** problem til now with them and it seems like all of a sudden there's no 4g coverage where I'm at even tho Straight Talk shows coverage everywhere and I always got it. My Internet always worked but now I can't use the Internet on my phone unless I use WiFi and then my phone freezes up on me too and in the past that has never happened to me and why the hell do you need my full address. For the ** is that ** I've never had to give my address just so you can see if I have coverage. Seriously STRAIGHT TALK IS **. SORRY BUT YOU'LL BE LOSING ME!!!

I can't begin to explain the true frustration that I have with this company. I will say that I've had service on a different phone, and that time the transaction was smooth, and given that I never had to deal directly with customer service with a problem, up until this recent transaction I probably would have given them a top notch review. HOWEVER, I can surely say now that I have had horrible issues, I have never dealt with a more incompetent company. In fact, while reading a couple of other recent reviews, I felt total deja vu. I ordered a $45 SIM start up package and paid for overnight shipping to be delivered on December 23rd. It was not delivered as promised, so after contacting FedEx I arranged to drive 1 1/2 hours round trip to pick up the package so that I'd have it for my son's phone for Christmas. The phone would not activate.

My husband and I have been with Straight Talk for probably 8 years. Neither of us use smart phones, and we both are on the $30/month plan. I prefer a phone with QWERTY keyboard, and the slider phone I had for all these years finally stopped working. I was not pleased with the phone options available for the $30 plan (a flip phone and a small touchscreen phone), but I see no need to pay an extra $15/mo for services I don't need. I don't like feeling like I am being forced to pay for things I don't need, but that is another story... I don't like this touchscreen phone, but am hoping I will grow to love it. The service we've had for the past eight years has been so good that I don't want to change providers.