Straight Talk Wireless Reviews

I have 3 Straight Talk phones because I thought it would be easier to keep my family's plans together. We used two phones with no problem for a few months. Upon activating my third line the customer service department crossed my sim cards and then ported one of my numbers to the new phone to fix it. This created problems that took hours on the phone to sort through and rendered my sim invalid. Had to wait a week for a new sim card and lose a week of activation even though they messed it up. Every time I called for support they had no answers and no explanations. I demanded a refund and was transferred to a closed department where I was hung up on, on three separate calls. Fourth call for a refund was finally successful. I used Virgin Mobile for years without problems but switched it up because I wanted new phones. I went running back after this experience. If you are looking for a good prepaid carrier I suggest Virgin Mobile.

I was happy with my service and coverage with this company until circumstances made it financially sound to switch to Verizon for a few months. That’s when I found out that I had a CONTRACT for my month to month prepaid cell phone. It appears that when one opts to “auto pay”, versus buying the card at Walmart every month, they ENROLL you in a one year contract on the sly.

When I first got Straight Talk in 2015 I could have not been more pleased. I needed a new phone 2017 and decided to buy through Straight Talk. I bought an iPhone 6. Since I’ve had the phone I have had nothing but trouble. To start with I get intermittent (at best) service therefore the service is very very unreliable. Sometimes there will be no service for no explainable reason. Secondly, there will be times that I cannot delete voicemails as they pop back up again even if I try and delete them. This is obviously a problem because it jams up my voicemail box and then I cannot receive messages. In addition to this the battery drains because the phone is constantly searching for a hotspot and I can’t seem to get to stop no matter what I try. Lastly, there seems to be some kind of bug or virus in the phone as my web searches will be interrupted by some phony Amazon ad saying I’m the 100th winner.

Should be named Double Talk. I would give Straight Talk ZERO stars if I could. After my Straight Talk phone was lost/stolen, for nine days, they did nothing but act stupid and confused to me, and give me double talk and false answers for all the questions I asked, and the help I sought. This was in their online chat windows and on the phone. Nine days of NO customer service, and my problem never was resolved to any degree. I will NOT be a Straight Talk customer again!

Run do not bother, they will not refund your money for nothing. On 2/23 they took payment which I was not expecting, they don't have just one day a month it's due like normal companies. No it's due exactly 31 days from the previous month, so your due date moves each month. I change services on 2/24. You guessed why I'm not happy yet. Yep no refund. Not even 1 or 2 day. They wouldn't even prorate the cost. They are crooks. All they want to do is steal people's hard earned money. Oh and yes if you want to talk to someone that speaks English first language. Well ya ain't gonna get that here folks. It's their policy. NO REFUNDS once the money is already taken for the month. So you can gamble and lose like I did, or just go with another company, that won't take your money and give you nothing in return.

I have been using Straight Talk for at least 5 years. Yesterday I spent 3 HOURS talking to people who talk like ROBOTS. The last hour of which was to the Corporate Office for ONE HOUR, the last 10 minutes of which was on hold after the Rep said "hold on" and then put the phone down. I have moved to Verizon Prepaid Service. It's more $75 per month but it's TRULY UNLIMITED DATA and I can speak to someone in the US who a) understands what I say, b) I can understand and c) is not RUDE.

When using their stupid automated service half the time it can’t understand you and when they send you to a live operator you can’t understand them so you’re screwed either way. All I wanted to do was put minutes on my son's phone and I couldn’t even get that done!! I think I’ll just put him on my plan and be done with them. I do not recommend Straight Talk.

The service had been working fine for close to a year with the exception of having to reactivate the home phone device every few months. Yesterday, however, I found I was unable to dial out to cellular numbers. I could only call landlines. I spent a half-hour in chat with someone who had me unplug everything from the device, remove the battery, then reattach everything and reinstall the battery, then dial a number to program the device. I tried this three times with the agent and it failed every time so she told me to call the number she provided. I was transferred six times during the course of an hour and a half and each person had me perform the same procedure. The last time it failed I was going to be transferred yet again, so I instead transferred my service to another provider with US-based agents that you can actually understand.

Started on Feb. 4th and today is Feb. 22 and have talked to 12 different people in 5 phone calls. Am a new customer with Straight Talk. Kept my old plan and Straight Talk for a few weeks decided to move to Straight Talk. Been trying to transfer my Verizon number to Straight Talk for 18 days. I bought a Straight Talk LG sunset which they keep telling me that I need a new sim card for in order to transfer my Verizon number. They have told me 4 times a new card would arrive in 2 days. Haven't seen one yet. They told me to transfer my number the Verizon number would have to closed out. I did that. This week Straight Talk said to me that the Verizon number would have to be working to transfer my Verizon number. Still have not seen a sim card so I am a Verizon customer again. Straight Talk customer service is the pits.

I active a new iPhone last night which required the purchase of a phone card to activate. Same phone #, just an upgrade, I had 30 days of service left on my old phone, which they say can’t be transferred to my new phone. So I lost 30 days of service. I was told several different reasons for this. Android to iPhone is not possible, or l must have not chosen “add to reserve”, or the end date will change when you reach the end date. None of this scenarios seems plausible. I have had Straight Talk for over 6 years without any issues, but the customer service I received in the last 2 weeks has been deplorable. In their defense I had the $30.00 plan with old phone and a $45.00 plan with the new phone, but they could have gave me a 20 day credit, instead of the 30, for plan differential. Respectfully Frustrated.

Don't buy anything from them! I had a $55 unlimited plan from Straight Talk and the next thing my phone was shut off because they said I used my data too Excessively. They kept saying that I went over 60g in a 30day Period. So I go on their website while am on the phone with them and didn’t see it at!!! Then I get a off the phone with some lady and go back to the website where I Originally looked at when I was on the phone with her and they had went in the system and change the Agreement just like that in a matter of seconds. They are crooks and I Wouldn’t recommend nobody to them. Even in their book that came with the service plan, didn’t have it in there either. I can’t believe they would go inside the system and change the agreement just like that!!!

I bought iPhone 5 Straight Talk phone from Walmart in Oct 2016. After using the service for more than 12 months I contacted Straight Talk to unlock, they asked me for the phone number that came with it and said they have unlocked but the phone wasn’t unlocked. I again called them and told them that my phone is not unlocked and gave my IMEI number to which they said I have never used Straight Talk service on this phone number. Straight Talk are cheaters.

I paid for 2gb and didn't even get to use the whole 2gb. They shut my service off 1.711 gb of usage and when I called customer service department concerning my remaining balance. They told me that I couldn't use my remaining balance. So basically you're telling I'm paying for 2gb and can't use nothing but 1.711 gb of my data from 2gb I paid for is total bs. I want to receive the data I paid fo. That's the whole 2gb not 80% of it but 100% of it. Just like buying a meal from McDonald's paying and don't get your fries that you paid for.

Smartpay lease - I was charged twice on the same day for their service plan for the same phone. I had a $48.50 for the $45 plan and also $59.27 for the $55 plan. When I called them I was told I would be reimbursed for the $48.50, I waited several days then called them back again was told I would be reimbursed in 3-5 business day. After not receiving anything I called again this time was given the run around and was told they don't reimburse money even though I was told twice before that I would be. I was going to buy myself a phone after paying off my son's phone but I will never use their service again and would never recommend them to anyone else. RIP OFFS!!

I canceled my auto-refill 2 days before due because I knew I would not have funds in checking accounts. I then went to Walmart and purchased plan and put it in phone. Said it was good thru April 12. Hmm how is that. Well it seems there was no cancellation after all which has me paying bank fee. I called and the girls to change that. She assured me she took care of the problem. Not one person I spoke to was American. I thought outsourcing jobs was over. Out of 3 women I could not understand much. I sure hope our president is fining this company for not putting Americans to work. I am on a very limited income and the bad check fee they caused me could have gone towards my $2900.00 medicine for this month. You can be assured all the recommendations I have gotten this company will soon be withdrawn because they are a very dishonest company.

Data, 2 GB used up on one tax return with my mobile hotspot. Total BS. I did not download any software, or upload anything. It worked in previous years. Now it's just total BS. $25 wasted. Avoid all Straight Talk products if you can.

I pre-pay for my phone service and during the month I prepaid the cellular data stopped working in the middle of big city where I work. I called and spoke to three representatives for over an hour and none of them spoke clear enough English to understand well, think understanding every third word and trying to put it together like a puzzle. I asked to be transferred to a supervisor who couldn't speak or understand English well. She told me my data works fine (even though I have zero data in the city). I prepaid for a service that StraightTalk stopped providing and they do not hire customer service that can speak understandable English or resolve technical issues.

The first issue that I had with my purchase is that I applied a promotional code that claimed to be for 30% off. When I entered the code the Straight Talk website gave me the message "CONGRATULATIONS! STRAIGHT15 - The '30% off when you purchase a qualifying Phone Bundle, MAX savings of $100 per cart' Promo Code Applied Successfully." The order total was $244 and the discounted amount was $36.60 which is only 15%. My second issue is customer service. I talked to a customer service agent before making the purchase and I was told that the discount would come out before I was charged and if it didn't I would receive a refund for that amount. She claimed to make a note on my account. When I saw that the discount was not applied I called back, at which point I was passed around for two hours before having someone tell me I would get the refund.

The Customer service is very rude when they know you wanna switch over to another company! They are not helpful. They just keep Repeating their selfs over and over. I have had my number active for way over a year and now they say, "No this phone doesn’t belong to us so we can’t unblock it." But I bought my phone brand new from Walmart by Straight Talk so they are lying. Another thing I caught them in another lie because months ago I called and asked them how many more days does my phone has for it to be able to be unlocked and at that time I was told 197 more days. Now they wanna say 365 just to keep me a whole another year with them. Haha no thanks!!! Poor service, rude people, data sucks, and they are scammers!

I have been with Straight Talk for a year now and it has been one thing after another. First I tried to use the BYOP thing. I waited a WEEK for my phone # to transfer. It didn't. They kept telling me the code my previous company gave me to switch wasn't valid. So I finally agreed to a new phone number. I couldn't get service on the phone despite customer service telling me it was compatible and my new number had ported over. They kept telling me to turn my phone on and off again probably 10 times before I started to get really pissed that's the ONLY solution this moron had. He then hung up on me. I called back and talked to an even more rude representative. I told her the issue and she suggested the same **. Try turning your phone off and back on. Um NO. She then said that I was harassing her and she'd hang up on me. Which she did.

So after waiting for over a week for an email with shipping information I finally called Straight Talk back. Even though I knew for sure it would be a ** show... So here goes. I bought a phone about a year ago and had zero problems, until one day it just quit for NO reason. My initial issue was resolved and they sent a refurbished phone within a week. Well, the refurbished phone didn't work properly and I couldn't hear people through the speaker on my phone. So I called back and tried to get the issue resolved and here's where the fun starts.

You go to the store and see this great deal in prepaid phone service. You talk to the sales rep and they sell you the phone. They set it all up for you. You have issues and blame the phone so a year or so later you buy a new phone again. It’s set up at the store. You get home and still have tons of issues that are never resolved so you get on a regular phone plan. Then you find out that Straight Talk refuses to unlock your phone that you bought because you haven’t carried service on it for a year!!! It’s yours it’s paid for but they refuse to unlock it. You explain it’s your only phone and you can’t so much as call 911 on it and they refuse to unlock it. If my infant son gets sick I can’t call the dr. If he gets hurt I can’t call an ambulance.

It's throttled down. After a very short time then go from A video speed of not 420 or 380. Nope! Cannot even get it to play at 240! How about 144!!! Yep. At this video speed/bad audio you get all of it YOU WANT.

Between the 4 times I called over a replacement phone they already had my one I had to begin with. I was told IF I WAS TO SHUT UP THEY COULD TRY TO HELP. I had several CSR that didn't know anything and would just transfer me or lie to me. Corporate offices were the worst. I was hung up on 3 times for no reason. DO NOT DEAL WITH THIS COMPANY. They DO NOT want to issue a refund either.

Straight Talk will say they are a no contract company but when you buy their phones they have them locked so you have no choice but to do cell service with them for 12 months. SCAM!!! I purchased two phones at Christmas for gifts and my son can't get his phone activated with his carrier. Straight Talk will not return money.

Worst 'customer service' ever. I was lied to on 2 major issues when purchasing the phone and they absolutely will not help. First the salesman showed me that the 'hotspot' on his Straight Talk phone worked well. The $459 Galaxy S7 phone I bought will not allow it. I called, wrote, texted Straight Talk and they said if I used hotspot they would terminate my number and service!!! What?? I would not have bought an ST phone if they told me it could not have a hotspot. Instead they want me to purchase another device and pay ANOTHER monthly fee!! Second, the salespeople (plural) said the first month was part of the purchase price and when I went to activate it, Straight Talk said they would not unless I paid a second time for the first month!! Liars, liars liars.

These people have the nerve to sell me a Alcatel Nova LTE phone that has 1.2 Gigabytes of storage space and the phone comes with 1 gigabyte of preinstalled factory apps, which leaves .2 gigabyte remaining! Yes not even a quarter of a gigabyte left. I paid only $10 for the phone, and it was for my 12 year old daughter for Christmas. She could download only 2 apps and the phone would not even update after this due to low storage space! I called Straight Talk because any phone you buy from them is suppose to have a 30 day warranty with them and I was told if I used the original box the phone came in delivered by Federal Express, I could take the phone to any FedEx location and this sticker on the box is suppose to be recognized by FedEx, and they would ship the phone back to Straight Talk at no charge to me.

I purchased a Straight Talk iPhone for my son for his birthday. The first month which is now, Straight Talk help activate the phone as well as helping adding the service plan on the phone. The plan is about to expired. I went to Walmart and purchase a new monthly refill card. scratched the service pin number and use the web to load it to my son's phone. It did not work. I tried loading using 611611, got error. I call 611 number and got to customer service. She asked for the service PIN number. I provided it to her. She then told me the is PIN# has not been activate. She will submit the order to her management and to call back in 24 hours.

I have been a long time customer of Straight Talk wireless and the customer service has always been average but, after this experience with them I see now the company could care less about the service they provide to their customers. I did a number change a week ago but my old number was still showing when sending text messages to other people. Of course, I called. The first representative I spoke with was not very much help but, she did explain to me that she would set up a call back for me so someone else would be better to assist me. When I received the callback it was from a “supervisor” by the name of Nicki. After I explained the issue to her and she asked me a few questions for verification purposes she asked me for the IMEI number. I gave it to her she asked for additional information that I gave to her and she told me that what she had in the system did not match what I was giving her.

My kids got the iPhone 6 on Straight Talk for Christmas. They have the $45 plan and from the day they started they can't pull anything up on Snapchat, Facebook, or Instagram. It takes a good 10 minutes for anything to load. Hopefully when I renew their service they won't have this problem again.

I've been with Straight Talk since the beginning. I have no complaints on the actual services they provide and offer. They offer the best pricing, plans, and carrier service than any other in my area. Bottom line they continue to grow and expand on what is offered and what you can do. The complaints about a certain phone that is using the Straight Talk wireless network should be directed at the phone manufacturers. I've owned Nokias (best one was the E71), Sony, Huawei, Motorola, and my current phone a LG Stylo 2. (Worst phone for storage and ability to move downloaded apps to a SD card. Keeps logging me off and freezing up because of the limited space it has internal. The phone itself is only a 2 out of 5 stars, this rating doesn't reflect on Straight Talk as they did not make the phone, LG did).

2 times I have had issues with service in the last 2 months. Both times I was told that there was nothing they would do. Today I was having issues with making and receiving calls and no internet usage. The call issue resolved about noon the internet issue finally at about 3 pm CST. I called them just after my calls started working. The robo voice that walks you through your options said "most issues can be resolved by turning your phone off and then back on. Please try this while we connect your call".

I have a modern phone, NEVER a problem with Verizon or phone prior. 5 days with Straight Talk, 4 days with major issues, mainly texts not going in/out. Customer service-yes, over 2 1/2 hrs on phone with them to hear them blame my phone, apps, etc… No more going the cheap route again.

I am trying to get a refund for a phone I bought, and needed to return in box, never used. The first time I called to inquire, the customer service woman was awful and I asked to speak with her supervisor. She then hung up on me. It's been nearly a month and since I sent them my phone back to them, and I haven't seen a dime from these people. Unprofessional and just awful.

Straight Talk aka Tracfone Wireless done with all the games you all play with your customers. I have been talking to headquarters in Miami Florida about a situation I have been having with non working phones, and thought it was funny that when I emailed Steven Ritter (Executive Vice President) he called with a blocked number, and then called again without being blocked, so when I attempted to call back he hung up, so I called again, and he answers, and I say, "Did someone call?" His reply I think I had the wrong number. Ummm... Caller if says Tracfone Wireless, and it was your direct line, and then after I call him out on that he decides to let me know it was him. Yes like he really was actually going to help me. He kept saying everything will be done today. Yea ok. All they say is lies to everyone. They need to just close down completely.

I was on the phone with them for 4 days and they could not tell me why I can buy a 2 GB plan and have high speed data for 2 weeks. But I buy a 10gb plan and it uses 10 gigabytes in 6 hours. Not possible. Straight Talk will not do a thing about it. How long are we going to let them rip us off.

This is by far the worst company I must deal with. The agents are very unprofessional, and I think the media needs to get involved with the mockery of what you guys deem as a company! I have been transferred to several departments and the third to last one which was the refunds department, the agent said hello, put the phone down, I could hear everything on the other end... The person then decided to push the buttons on the phone numerous times to annoy me to have the call disconnected then realizing that I was determined to remain, the agent disconnected the call. I have been dealing with this issue from December to which I have been very nice and if I haven't made mention of having the law involved just a moment ago on a call I had, the matter would not have been halfway in the process of getting resolved. You guys will be hearing from me very soon. Preposterous!

I got a hotspot for Christmas. I got the service activated at 5:30 pm. The same night at 8:00 pm I no longer could watch a movie. I purchased a $50 plan that gave me 5 gb of data! When I called to find out what happened it took seven calls because the customer service reps kept acting as if they could not hear me which I turn found out that they didn't know how to explain what data pending meant. I also spoke with a supervisor that also would not respond to me saying hello about we talked for several minutes on this issue. I called back yet again. Spoke with a lady and told her to just shut my service off and she did so without asking me any questions or having any concerns of losing a paying customer. I found them all to be very rude and none of them knew how to do their job! I paid $50 for 3 hrs of their service. What a rip off. At least my Boost Mobile phone hotspot lasts about 3 weeks and it is only 3 gb. Terrible service and a rip off!

I purchased a Straight Talk mobile data device in November of 2017 and a 1gb 30 day plan to try it out. It worked very well and I bought a 2 gb plan in late December. That same day I hooked it up and was online for less than an hour reading my email and checking some offroad websites. Today I used it for the second time and after less than 5 minutes it kicked me offline.

Bought a hotspot device and used it for a while with no issues. When it came time to replenish the data I purchased $40 worth on the website under my account. Soon after the device stopped working and I was unable to login to my account. I called customer service and they tried to solve my problem by resending me a link to a new password. Whether I initiated the forgot password process or they, the end result was the same. I still get a failure message because of my password.

I have been a Straight Talk customer for over a year. I recently found a better value with a different company and had my telephone number transferred to them. Straight Talk gave my current carrier the runaround about transferring my number. When they finally did transfer it, which happened to be the same day my auto refill was to be taken out of my bank for Straight Talk they said my payment was not refundable. The only thing they could do was turn my Straight Talk account back on with a new number for the month I paid for. Why in the world would I want 2 cell phones for 1 month. Was I suppose to give my new Straight Talk phone # out then tell people sorry after a month no longer good. Really!!! I have never been treated with such horrible customer service in my life. They were not willing to work with me at all. I was told by one representative too bad don't know what to tell you and they hung up on me.

Recently, I ported 3 numbers over from my AT&T account to Straight Talk. Although the price is right, their customer service is horrible. I was transferred over 3-4 times. Representatives are rude and lack the knowledge needed to do their jobs competently.

Brought an refurbished iPhone 6 for my daughter from Straight Talk about two weeks ago. Phone stop working on Christmas eve at 71% battery life. Tried resetting it. Called Straight. They told me to call Apple, called Apple they said it will cost $300 to fix. Called Straight Talk again. They gave me a number to call to fix the phone. The problem with that number is you only have two option to pick from. Pick the Straight Talk option sent me back to Straight Talk.

I have been trying to get this resolved for a month. I sent back the new phone as it does not work in my area, no signal. Straight Talk CSR did not hear the part that I said no service and replaced the phone I had sent back. The phone I sent was a new phone. They sent me a refurbished phone as a replacement. Now they want to make me pay to send the phone back to them. Their mistake but I have to pay. I have called multiple times and never can get this fixed. Meanwhile SmartPay is taking auto pay from me on a phone I cannot use. How did Straight Talk get a A+rating from BBB is what I like to know.

I had only had my phone for a few months when the keypad stopped working and was told I'd need a new phone. I went and purchased the new phone as well as two phone use cards. I used my service 2 days when I was told I'd used my data. On the front of the card it states clearly UNLIMITED talk, text and data usage! I was on the phone 2 hours and 30 minutes and transferred to several different people! 6 to be exact. I finally got a manager who assured me the problem had been straightened out, And then told I'd get service for the month at no cost. Well, I gave them overnight. Woke up next morning and still can't use WiFi! They are so wrong! I've paid for TWO cards, one to call overseas.

The worst company EVERRR to be made. I never receive half of my "supposed" missed calls. People keep telling me they were calling me which I never receive. Sometimes it takes up to 40 seconds before a call is actually made, my pic texts never go through, and more than half of my calls are dropped consistently or I'm distorted for half the call or the other person is mute!!! Their internet sucksss you can't use anything without WiFi. Horrible horrible horrible. Saving $20 is not worth the hassle and stress this causes. Not to mention this is my work phone which I'm losing business thanks to Straight Talk's ** service.

I purchased a Straight Talk phone 3 weeks ago. The SIM card just died. They will not overnight ship it, expect it in a week they claim. "Sorry for your inconvenience," they say. "If you do not like just go away." Now that is poor customer service every day.

I was with Straight Talk for 5 years without any problems. I paid for the next month when due like normal on 11/26/2017, on Friday 12/8/2017 my internet service was turned off by Straight Talk. I called them and was of course transferred to several people who said I had already used my 10GB and I told each of them that I didn't. I finally was put in touch with someone that the checked my actual usage outside of the system and my actual usage was 841.9 MB so they "fixed" it? Sunday the same thing happened and it was "fixed" again and that I used 30MB. I asked why this was happening and please fix it. The lady told me it was a glitch on my account and it couldn't be fixed, but if I had any additional issues to call back and they would be happy to help me. Then the internet stopped working late Monday night, they were closed when I called so I called the next morning at 11:30am.

If you want good service and phones STAY far away from Straight Talk. We have been with them a year and it has been a COMPLETE Nightmare. Poor Service Poor Customer Service - even with manager and supervisor. Had to call CORPORATE to get any decent customer service. Our contract ends 12/25... I am counting the MINUTES, SECONDS to LEAVE THEM BEHIND as a BAD MEMORY.

I do not know what this company did to the relationship with Verizon... But the Verizon towers have been down - anyone with Straight Talk plan using Verizon towers has no service since 12/9/2017. The company is a joke! I asked for my money back and no one in the non English speaking country who answers their calls could help.

Horrible waste of money. Just purchased a Straight Talk hotspot and plan so I could try and get work done while on the road. However, with a ping test returning 1321 ms, download speed of .05 Mbps (YES, THAT'S POINT ZERO FIVE Megabits) and .02 (POINT ZERO TWO) Mb up speed. Straight Talk hotspot is MUCH slower than dialup and there's no way on earth a person can work with that poor quality. Now I'm out all that cash for the hotspot and plan and have no way to use it to help generate revenue. THESE PEOPLE SHOULD BE SHUT DOWN.

Waste of data, can't even make a phone call. I don't want to talk to talk to a supervisor. Fix my internet speed. I paid $50.00 for a service that barely works. Lost of day should be compensated.

I spent over a month trying to get Straight Talk to work for me. I started with trying to get my new phone unlocked, she didn't tell me until I had the sim card in that I had to use the device for Straight Talk for a year. Well I finally got it to work but now I can't get my number transferred. I am very aggravated by them, ** customer service. The person I talked to to try and get this all figured out with couldn't get my address right even after telling him one letter at a time. Now I get a phone call saying that the account number I gave them is wrong for my number!!! Their number one problem is they need to get fluent English people to work the phones so that we can understand them and they can understand us, that is the number one problem. As soon as my one year is up I’m going straight back to AT&T, if I even get my phone activated.

It is the worst service you can have for a phone company. Most of the people working for this company has no damn clue of what they are doing. Most speak very bad English or can't understand English. It's cheap labor I get it, but get someone that knows what to do. Straight Talk needs to be banned until they can get it together. I am going back to paying the high cell bills. My cell worked 24/7 365 days a year. With Straight Talk you are lucky to get a working phone or network for your phone to connect up to so you can talk to people. The worst you can get when it comes to cell service. When my month is up not going to use them anymore. They are a waste of my time and money.

I called Straight Talk because I had documented cases of text messages not arriving. To make a long ordeal short, they stated that I had to call them immediately when a text did not arrive. I pointed out that I would not know immediately if a text didn't arrive because I didn't receive it. They had no solution to the problem even though I was able to name network carriers, times, and individual numbers from which the text had originated. Not cool.

My problem is I added another month to my account and my high speed data was used up by the next day. Called customer service and they said there was other customers having the same problem and she would reset my data and add 2 extra for the inconvenience. She never did it. Called back the next day and I have spent the entire day on the phone trying to fix it and all they would say is the rep should not have said that and they could not do anything. I finally gave up and posted what had happened on Facebook. Straight Talk messaged me and replied to me saying they wanted to fix it. I called the number and The runaround started again. Nothing happened and they are still contacting me saying they want to take care of it.

When they asked me to evaluate my customer service experience here is what happened: It cannot be published to the website. Tremendous frustration. I was forced to buy another sim card for my phone due to the ineptitude of Straight Talk customer service. I had previously purchased one to activate my new phone but they didn't associate the proper IMEI number with the new account. Now months later I have to buy another one and repeat the process because they didn't get it right the first time. No amount of pleading with customer service could persuade them to correct their mistake at their expense. The cost is minor but the aggravation factor is major! Color me gone.

I have just recently moved over to Straight Talk and I am already regretting it. I have had the service for two weeks and only been able to use it for a week. I went to Wal-Mart and got a BYOP sim because I had an unlocked phone and things and everything switched over just fine. I went to Wal-Mart a week later and bought a Straight Talk S7 and went to put my already active sim into it, would not work. So contacted the company and was told that I had to use the sim that came with phone and transfer my number yet again.

The area where I live was struck by a natural disaster (hurricane), we were without power, internet access, etc for over a week. During this time my phones were supposed to auto fill. The auto fill payment did not process (no fault of my own as there were funds available to cover the charge). My phones shut off, during a natural disaster. I called them, they reactivated the phones but would not reinstate the auto fill discount stating "it is not our fault". This is true, but it wasn't mine either. My father whom is with Straight Talk also had the same issue, he has his own account that auto fills and also his service was suspended despite having funds available. SUSPENDED DURING A NATURAL DISASTER FOR ABSOLUTELY NO REASON. Never again, I will never give another penny to these people. What kind of degenerate must you be to behave in that manner.

I had insurance on an iPhone 5. I had to pay a $50 deductible before they would even send a prepaid shipping label which was NEVER emailed even though they assured me it was. They finally sent a FedEx envelope with another FedEx envelope enclosed. 2 day shipping there and I was told 2 day shipping back the day they received my phone. I’m on week three and they are telling me 3-5 more days.

Purchased an iPhone 6s on 11/20/17 via Straight Talk website with expected overnight shipping via FedEx. 11/28/17, still have not received the phone, bank has been charged my account on 11/20/17 and spent 6 hours on the phone last evening trying to locate the phone. I have been told it was shipped, another customer service agent told me the account was cancelled and another told me the phone is still in processing. No one will give me an answer. I still have no tracking information. Refusal to credit my account and I still have no phone!

I have been a loyal Straight Talk customer with auto payment on my multiple lines for years. Recently, Straight Talk allowed my ex husband, who has never been on my account, to have a SIM card sent to his address to activate another phone, which deactivated one of my numbers and removed the auto payment from that line. I spent more than four hours on multiple occasions, with five different Straight Talk representatives in order to get the issue resolved and get my old number back. During that process, my daughter was without her number for a week while they sent us a new SIM card.

I like straight talk. The only issue I have is customer service. You can't understand anything they say much less them understanding me.

I purchased a card to refill my daughter's phone. It was the wrong card for her phone. They won't switch the card nor refund me for a card that does not work. They told me, "Too bad, purchase a new one." I am switching to T-Mobile tomorrow.

I purchased an unlocked Note 5 off eBay. I went on Straight Talk website and they said the phone was eligible. I scratch the service pin and entered it into their database. Long story short, the phone was a Sprint phone so in my area, I couldn't use it because there wasn't any Sprint towers to support it. Mind you the website said it was eligible. I ended up having to send the phone back for a refund. I get a phone for my daughter and try the service pin and they tell me it has been redeemed already. How when I couldn't even activate the phone and had to send it back. So now I am out of three weeks of no usage because all they could do was transfer the number from the phone that I couldn't activate over to my daughter's phone. This was some crap that took my money and I don't want to see it happen to anyone else. Shameful because the phone didn't even get activated and the person I spoke with told me that the pin number was still valid.

Straight is a wonderful service provider. I have been using their service as a second resource for myself for more than 4 years and I would definitely recommend it to anyone. The customer service is great and I don't experience dropped calls with this service as I do with some of the other providers. Love it and will continue to use it. Their service is super and I like the plans that they offer.

I have been a Straight user for some time now. I’m paying for a service I can’t use half the time. I have missed calls from my doctors due to it not showing. They even called and I’m not even getting the voice messages they’re leaving me, I also am not receiving texts or picture messages. I have to have my phone working. I have health issues and this is the only phone I have. I am so fed up with Straight Talk always saying it’s my phone not their service and everything they tell me to do is Not fixing the problem. I am paying for a service that I can’t even use, and Straight Talk don’t seem to care. They don’t offer free time added to your phone or a refund for their inconvenience, I am about ready to go to my local news media and let them get this problem solved.

I have had AT&T in the past and they do not measure up to Straight Talk. I never had any dropped calls and the price can't be beat. I have been with Straight for approximately 10 years and will not go to any high priced carriers when I can get excellent service at an excellent price.

I like my phone very much and everything that comes with it. The customer services are so helpful. Any questions I had they worked with me until we found the problem and eventually fixed the problem.

I have had mostly good experiences with these companies but there is at least two major points I dislike about them and I feel these could be rectified. They make it nearly impossible to find a hotspot in stores (older model issue)... which forces you to have to order it and wait 7 to 14 days... UNACCEPTABLE! If you only contract via WALMART then make sure they have your hotspots in-stock on the floor. I searched for 5 days within 38 miles of my home and could not find a single store who had a UMX U240C in-stock... and yet this is the only hotspot choice I have for the plan I am on via your companies.

I have had continued problems with the online site irrespective of the fact that I am an auto pay client and have been with them for years. I have had no success no matter what I have tried. I have had problems communicating with the Online service personnel. I have always found them friendly but the language barrier makes it difficult to do business and I have gotten off the phone without adding another line due to these complications. Otherwise, I am very grateful for their product.

I have a Samsung S7 purchased through Walmart.com. I use Straight Talk Wireless which I purchase a $55.00 Unlimited Plan each month, (so say 15 gig of unlimited 4G service AFTER 15 GIG drops to 3G or worse supposedly) while sitting idle the phone shows 4G. I go to use the phone for Internet it drops to 3G or even worse 1X (WHAT IS THIS; DIAL-UP WAS FASTER). Also I get voice mails & the phone never rang? (REALLY?). Sometimes in the middle of a Big City where you know you should have great service but my phone says I have no service? Or the dreaded 1X... This phone is on Verizon towers too... I only use just shy of 5 gig of data each month according to Straight Talk Wireless. Their Service Really SUCKS! If this continues I'll be moving on. I'm truly fed up with Straight Talk Wireless.

I've been a loyal customer for over 4 years with Straight Talk. I had all four of my family members using them too. I bought 3 iPhone 5s from them through Walmart over a year ago. Now I've temporarily moved to another country to take care of my ailing father. They said they won't unlock my daughter's phone because she needs another 30 days activation even though the phone was purchased over a year ago. They say my other daughter needs 159 more days of activation. I also bought her phone same time but hers wasn't always active. They won't unlock MY PHONE and I've had the longest service over 4 years!!

Straight Talk is a great company using the AT&T towers. I never have drop call issues and my signal is strong in most all areas that I need. Compared to my friends my signal is stronger in all the areas we go. I highly recommend Straight Talk using the AT&T tower card.

I like that I'm not locked into a contract of any kind, and I can terminate service at any time. I can also use any phone that I want, as long as it's unlocked. The service is comparable to the contract I had previously, but at less than half the cost. When I left AT&T, a single line cell plan with 2 GB data was running me over $100 per month.

I like the ease of use and it gives me the amount same each month. I have unlimited talk, text and minutes and this is enough for my use. It takes care of all my cell phone needs.

I have been a Straight customer for about 5 or 6 years and I feel the company as a whole has stumbled. A total overhaul is in its future. Its customer service on down to being reliable with its service.

After being burned by another popular brand, we decided to go to month to month. Love it and we honestly can say that we get the same endless everything that we did before. It's like we never left the popular brand, except our new company, always, answer the phone and questions 24/7...

Their customer service is usually BAD. Philippines' representatives are TERRIBLE! Prices and signal pretty good, except for the registration that takes long time and kit expensive.

It’s simple and no need for plans. Pay as you go! You can pick how many GB you need. Also can sign up for direct payment/renewal if you desire. Straight Talk is great for people who just want a basic, simple and NOT 600$ phone!

I have been using this company for a year now and have never had any issues with them. Everyone is great over there at Straight Talk. My daughter and I love them.

I cannot believe all the horror stories on their Straight Talk website. They are cheating all of us out of data that we pay good money for because they are doing it to me also and it's useless getting in touch with them because they do nothing or hang up on you. BBB needs called on them.

Got this through Walmart, have never had a problem with the service. I like the fact that you can sign up for autopay and get information on your account online or via text.

Honestly I do not get how so many people are having such a rough time with Straight Talk???? Maybe not good with technology perhaps and wants everything done for them? Anyway my experience had been great these last few years with regular data allowance updates as well as full LTE speed which is awesome since it used to be capped at only 5 Mbps. In any case I couldn't be happier and it sure beats the other postpaid brands in my experience. Though I do agree that customer service sucks but as long as you're tech savvy to a degree you shouldn't have any problems getting setup and running at full LTE speed.

It has dead spots like other phones do but have been satisfied with plan but had to get different phone. Not as happy with a ZTE as I was my Samsung. My plan is $45 for unlimited talk, text, internet.

This company sent me an alert saying I consumed all my data and I was on WiFi. Data hadn't been on since I'd paid the bill 3 days before. Only WiFi. So I called and asked them to explain how it was possible and till now they have no explanation.

They will wear you down, they wore me down, more than 4 hours of calling, getting hung up on, calling back and starting over again. They first bricked my cell phone, and as of this writing, they're trying to un-brick it, they tried to charge me for 2 service pins, I had to wait 4 days for a new sim card in mail. I'm sure buying a new phone and service pin directly from them will be fine, but do not bring your own phone.

Like the low cost & no hidden fees of Straight Talk. But getting the phone set up is a hassle because you have to do it over the phone with people who do not speak very clear English.

Straight Talk is by far the best wireless company I have had! No pressure to pay a monthly bill at all. I’ve been with them for nearly 10 years and never a problem with getting a situation corrected.

The best service for the least dollars! People say their phones won't work at my house... but I get a good strong service when others provide no service.

As a 72-year-old woman, this cell phone service meets my needs. The cost 32 dollars a month is adequate for me as I only make about 10 to 15 calls a week. I am satisfied with this provider.

I don't have to sign a contract. I can use any phone with this company. But I think they are too expensive for what they are offering. If I was willing to sign a contract I could get unlimited talk, text, and data.

3 days late on my 1-day free shipping order. Gotta read the fine print: "Your estimated delivery is 1 business day after order is shipped." I got with customer service on chat and they literally told me "Your phone should arrive yesterday" and told me to call customer service. Hours are half a day. Good prices, at a big cost.

I had been using ST for nearly 10 years and I always kept paid up. While I was in the West Texas and East NM Oilfields as a truck driver; I found it necessary to buy a ST Hotspot so that I could have expensive Internet since no low cost service was provided by anyone. I very quickly discovered that ST was shorting me 500 MB of data which was shown on their very own site. My choices were to wait a few days or a week for my auto-pay to make another payment to them, or to pay promptly for more service. Naturally: I complained. Customer Service had the gall to tell me that I was out of data even though their own site said otherwise! I was forced to pay for more data even though I had 500 MB remaining because they lacked any competition in that area of this country unless you chose to get further financially raped by AT&T or Verizon. I have since then moved out of that area and I got a new job.

Easy to refill. Customer service is the best between Virgin, AT&T, Verizon, and Boost. The worst customer service I have ever had was T-Mobile, they sucked royal. I never before used Wal-Mart phone service and I am very impressed with their help on issues I was having. I would recommend Straight Talk to anyone as the best provider that I have ever had. I'm going out of state, Florida, and I will hopefully have the same experience as I have presently. Go Straight Talk.

Only giving one star because there is no option for zero! I have been a customer of Straight Talk for years and trusted them, HUGE mistake! I purchased an iPhone 6s on August 9th and purchased 3 month data plan as well. The phone stopped working on September 20th, after many calls I was told to send the phone back for a replacement and this should take approximately 2 weeks to receive the replacement, fast forward a month and a half numerous calls to customer service I receive a refurbished iPhone 4 as the replacement!

The price on Straight Talk phones are great. My Straight Talk phone pick up better in locations that other brands of cell phones I have owned was lousy. They always try and answer whatever questions that you have about your phone. When I do buy another cell phone, it will definitely be Straight Talk.

I've been a loyal customer for almost 9 years. Just this past month, I've been complaining constantly about my data, dropped calls and resending messages. I received another SIM card and that still didn't fix the problem. I've even taken my phone to someone else because I thought it was the phone and had to pay for services. I'm really looking into another service because I'm paying for something I can barely use! They basically told me that they don't know and get attitudes.

I get everything I need for only $33.05 per month. Unlimited texting and 1500 minutes of talk time. Unlimited talk and text is only $45.00 per month. They also have a points system, and 3000 points can be used towards a free month of service.

You used to be able to choose the service provider with Straight Talk. I thought I had a AT&T sim card but now I've got Verizon. They give you 4 gigs of high speed data, then after that it slows way down. The problem is it's so slow with the 4 gigs nothing will load! It's like I'm not getting high speed data at all. I'm definitely going to change wireless providers just as soon as the end of this cycle is up.

I rarely get a customer service representative who speaks English clearly and having one who speaks English would be very beneficial. I get frustrated easily with anything electronic but the representatives I have had to speak whom do not speak clear English have been very patient with me when I've asked them to repeat themselves a number of times but it's just time consuming for everyone.

Straight Talk no longer gives you a warning before your service expires. I had no other phone access to use but on their automated renewal phone line, they would only give me 3 options to choose from. All of them were national plans. I needed an international plan. You can't call their customer service number if your plan expires, only their renewal number. There's no way to talk to an agent on their renewal number. I had no choice but to purchase an national plan for $45 just so I could talk to an agent.

Had Straight Talk for a month now and idk why more people don't have it. It's cheaper than any other I've seen and have yet to have any problems. I've read a lot of the reviews on here. Maybe mine is working great because I bought a new Straight Talk iPhone SE at Walmart. It may work best when you buy one of their phones. I did the $35 a month plan.

I have been a Straight Talk consumer for years and opted for a pre-pay-3 month service plan. Recently, I purchase a new iPhone and decided to go with a new service carrier; this plan would save me money. Straight talk would not refund my remaining amount on my pre-paid service and would not transfer it to my daughter’s phone. Basically they stole my money and my trust in pre-pay. Wal-Mart should be ashamed. If I stole money I would be arrested but I guess that does not count if you’re a big company.

We have had Straight Talk for 5 years and have used it all over the country with as good a results as we ever had with Sprint, Verizon or AT&T. I dropped a phone in the pool and had a replacement in the mail in a couple days. We were near the Canadian border and their cell tower blew up my husband's sim card. Since we were traveling, he bought a new identical phone and got everything ported over with no problem. When we got home I called them about the bad sim card and they sent a new one that arrived the next day. We never used it, but when my 3G phone went bad about a year later, I decided to use his old phone since it was 4G, put in the sim card, activated it for free, ported all my info from my old phone and switched SD cards. No fuss. I have found them to be accommodating and timely. Don't remember ever sitting on hold for long. Sometime the foreign accents are hard to understand, but I get that with any tech situation these days.

I have been a very loyal customer, my latest experience with the Straight Talk Wireless service is very displeasing. I have owned a iPhone 6 for over a year and a half now and have had service on it for its entire life straight out of the box. I recently have upgraded to an iPhone 7plus with my wife through Sprint, all I was looking for was to have the iPhone 6 unlocked so that I could sell it a little easier, I used to have a iPhone 5c that has been out of life since I bought the iPhone 6, I simply took the SIM card out of the i5c and inserted it into the i6.

EXTREMELY difficult to work with to even get the phone set up in the first place... Should have saw that red flag and ran... Enrolled in auto pay. Updated my phone to the iPhone 7 and they said I needed to purchase a new sim which is bull. After that my phone service was **. They said they upgraded everyone plan to 10 gigs which is a load of ** because I have had service plans from other companies and I had ran Pandora continuously on those and NEVER used more than 3 gigs. Well ACCORDING to Straight Talk I used over that 10 gigs and then the phone ran at the slower speed internet. Nothing ever loaded. No service anywhere I went. DO NOT BUY!!!

Straight Talk advertises unlimited nationwide calling. Their advertising is false. Try to make a call in certain areas while traveling and the phone says you are roaming and will not allow incoming or outgoing calls. Their website even has a FAQ about roaming. The answer to the question was "No. Your Straight Talk phone won't roam, you will be able to enjoy nationwide coverage on one of America's best networks, at the same price of a local call." Customer service says "we cannot guarantee coverage if you are away from your home area." How does that make sense. Cricket is so much better. Will switch back ASAP.

My phone broke on Saturday Sept. 30. They told me they would send an email with shipping instructions, didn't receive them until Oct, 2nd. I was told when they received my phone they would mail mine out. Well they got mine on Oct. 4 and and I got mine back on Oct 16th. I would call. They kept telling me it was in processing. Well I do home health and need a phone so I got another phone with another carrier, and now they don't want to refund my money or my minutes which I didn't use any of my minutes. DO NOT RECOMMEND Straight Talk to anyone.

Their data plans are definitely enticing. Don't let those fool you. My phone had a difficult time receiving text messages. Only about half would show up to my phone. Only way I knew was when people would follow up with calls asking why I was ignoring them. Over the course of at least four weeks, I would call into Straight Talk looking for a solution. They have an outsourced call center located in the Philippines and all they do is read from a script. No one was able to recognize my previous call-ins. I called about 25 times and there were no notes. While you are waiting for a customer service rep, the hold music literally says, "Try restarting your phone while you wait for a service rep." This experience is truly bad. Save yourself the headache. There are much more options out there.

After using Straight Talk many years I am now inexplicably cut off. The troubleshoooting team blames the smartphone previous network that has worked flawlessly until today. Now calls and text are impossible via Straight Talk. NEVER purchase a T-Mobile android if you want to use Straight Talk, NEVER pay $45 a month when you need reliable phone service.

Every month I have problems with my mins going on my phone. After I have bought my phone card and entered them in the mins never show up. I have to call customer service where I am put on hold. Sometime I am on the phone up the 3 hours and still have no time on my phone. I am now out $40 for the month. I am an elderly person who lives on a limited income and I need my cell phone when I go out in case of health problems. I can never count on it to work or have my mins on there!!!!

I never had a problem with my data speed in the past. Ever since they upped to 10 gb I started noticing considerable lag in even looking up the weather. Then they went to 12 gb and I might as well been running on 2g speed. Now 15 gb, what should be great news with that much data offered is moot if you're going to throttle people's phone. I'd rather they have stayed at 8gb, at least I could look up a game score before the actual game was over. I've verified with friends and family I'm not the only one having this problem. Sad really, I feel it's a bit of a gimmick and they will probably see another class action lawsuit again that I have benefited in the past from.

I am sick to death of Straight Talk. I spent $300 getting a phone and service with Straight Talk and it was the biggest mistake I’ve made in a while. The service is terrible. I drop calls all of the time in the middle of town, my service barely works at my house, and every month when it’s time to renew my service they always slow my internet down. Like right now, I have two GB’s left and they’ve slowed down my internet. Not to mention I keep dropping calls. This service isn’t worth the $45 a month, but I guess you get what you pay for! STRAIGHT TALK IS **!

Set one line for 50 mins just so they could say sorry I can’t help you. And that was 50 mins waiting for a senior management. This company (Straight Talk) has no idea how to run a company. They charge you 2x to keep them.

I was trying to set up a landline for my elderly mother. An employee John, was the most unprofessional, rude, bully tactics, mean demeanor, person I have ever dealt with in 50 YEARS! Supervisor Sherlyn ** already was aware of him. Why would they continue to employee after many complaints? His phone is not being monitored for quality purposes obviously. He has worked without any repercussions obviously. Shame on you Straight Talk for allowing employees to be so over the pale disrespectful to your paying customers! How do you stay in business? Monitor the phone calls to keep your name clean from all the Johns who work for YOU AND REPRESENT YOUR BRAND.

I wish you had a -5 rating. This company only knows how to give you the runaround. Three weeks, numerous daily calls, hours on the phone, new phone that won't work (Samsung Galaxy S8) - worst service possible and no resolution. Smart Pay was no help. Assurion was no help. It was more running around and passing the buck than you can ever imagine. Absolutely will give them a 5 on WORST CUSTOMER SERVICE EVER!!!

4 days after purchase of phone and was unable to get my old phone number. Was told it would take 2 days and then 2 more. Got refund for phone at Walmart but Straight Talk refused to reimburse money spent for card even after I was unable to use it.

My cell phone has not worked since August 12, 2017. Straight Talk's customer service team tried on numerous occasions to help me troubleshoot the problem, without results. They sent a new sim card, which also did not work. 2 + weeks ago, they said they would send a new phone and gave me a confirmation number. It was to be delivered in 5 to 10 business days. I called yesterday and was told the confirmation number could not be found. They said I only made 2 phone calls to them since 8/12, which is a lie. I had a telephone conversation with them yesterday and an online chat. I enjoyed the service until this experience. So, as long as you have no problems, they have no problem taking your monthly fee. I have now been without phone service for almost 2 months and they cannot resolve my problem. Their customer service department is horrible and very difficult to deal with.

I was on WiFi and still charged 6 GB of data by Straight Talk because my iPhone cellular data was still on. My high-speed 4G data kept running out so I got the smart app and started keeping track of my data.

I get much better value for the money than my old provider AT&T. No hidden fees! The customer service is lacking and the data seems slow but worth it because the signal's always reliable and I know exactly what my cost is every month.

It is reliable and very affordable. I never have dropped calls and the billing is never a hassle. I will never look at another carrier provided the service remains the same.

I ordered two Galaxy Note 8 phones from the Straight Talk website. Order placed on September 4th. The phones were pre-order orders. The Straight Talk website said my account would not be billed until the order shipped. I was billed a September 7th. No phones, September 24th. Representative said I should seek refund, they don't have the phones and don't know when or if they will. Over 15 hours of lost time on the phone. Zero English first language representatives. No phones. $2000 plus stolen. Plenty of litigation ahead. Worst thing of all, I liked Straight Talk's plans. They lost way more than they stole, between my family's phone plans over the years. Beware. I smell more theft before a bankruptcy.

I started with Cell 1 then US Cell and went to Verizon and I never had a problem with any of them and Straight Talk came along. Went to them and saved a lot of money with the same service that I had with Verizon. Out of all I have tried Straight Talk is the best.

I contacted their extremely BAD customer support to ask for a new sim card. I'd been with them a long time and LTE wasn't invented when I started with them. They told me, "TOO BAD, YOU'LL TO BUY A CARD TO UPDATE!!!" They were rude, didn't care that THEY should keep their customers updated, and could at least be polite!!! I swear, if I could find any better company, I'd go with them in a second! There's got to be something better out there! So, now I have to buy a new sim card just to receive a slight upgrade which IS included in their $45 monthly fee because my antiquated sim card does NOT work and they won't even update it!!! HELP! I want a new company!!!

I have had great service but do not like to have to deal with customer service. I can't understand most of them because of thick accents. Also why is their new service call (something) wireless only $35 a month unlimited & Straight Talk $45? You cannot use your Straight Talk phone and switch to the other co. You have to buy a whole new phone.

I don't have a problem with the service per se. Perhaps it's because we live around so many cell towers? But, I called 2 days ago about a possible data breach. Was told I'd get a call back from Corporate within 24 hours. Didn't happen. Called today and was told "corporate is busy". When I told him that was unacceptable, I'm talking about a possible data breach, Angelo hung up on me. Called again, Castillo couldn't help me either. So I tried email. That was kicked back as "does not exist". I can't say Straight Talk has the "worst" customer service, as I've had to deal with Verizon and Comcast. But don't plan on getting help from them.

On a weekday, in the middle of a call, my phone stopped working and started reading "Invalid SIM". Because my phone stopped working, I wasn't able to call tech support until Friday when a friend could bring their phone over for me to use. All day Thursday, I tried every internet fix I could find, but to no avail. I could not make emergency/911 calls; I could do nothing with the phone.

I've been with Straight Talk for quite some time now. I tried to order a phone through them 2 times recently. Not to mention the one time last year but that is a different story. I place the order and it goes through, it even shows a deduction in my bank account. I come to find out that the order does not go through, the charges are revered and I am stuck feeling like an idiot because I have no idea what is going on. There is no communication on their end at all! This has happened twice! When I call customer service they have no clue what I am talking about. They can't help me. Straight Talk policies, online sales and customer service is a joke! Nothing but bad service all around. I will be taking my business to Metro PCS. I don't know if they are any better but I am willing to find out. I will never use Straight Talk again!

They are a no nonsense cell phone service. No dropped calls and I love Straight Talk. You will too. Got mine at Walmart. Also, my friend just got her service and is very happy.

Excellent customer service - was extremely helpful in setting up my iPhone. Had problem setting up even though new phone - Apple could not get it to work but Straight Talk sure did. And their monthly price is great!!!

My family and I were unfortunately in the area where Hurricane Irma hit. I called the company to see if I can get an extension due to the financial strain of the hurricane. The answer was yes, but for only 3 days smh. I have only been a customer for 8 months and have had THE worst experience ever with this company. I bought my iPhone 6 Plus through them. I can't get my phone unlocked because I have been with the company less than a year and that I HAVE to have this service for the entire you. So basically a contract on a so called no contract service. The service sucks! I'm always on WIFI. At home I'm on Wifi, work, in public etc. and 13 gigs get eaten up in a few days. I called on with my complaint and still no progress. The customer service reps are NO help also. They stumble through the written lines on their screens. Repeating nonsense that has absolutely nothing to do with your complaint.

I purchased a Straight Talk Wireless phone last year in 2016. It was an iPhone that was already with the plan from Walmart. The service is mediocre like most cellular companies that are of low budget but the customer service and data options with Straight Talk has been the worst I've had from any established business. The data gets throttled early, in only at 1GB out of my 2 GB high-speed plan and it's already being throttled. My phone was working properly until I tried to reactivate it. The battery now spontaneously shoots down to 1% then cuts off.

We have AT&T and are paying for phones that we can only use about 40% of the time. We had to buy a Straight Talk phone so we knew that we had a phone we could always use. Straight Talk has never give us any problem at all.

After the iPhone 5s was replaced at the Apple Store, Straight Talk said they were not notified so they turned off the phone for 19 days while they figured out how to re-register the phone and did NOT compensate for that lack and all problems associated with it, like 40+ hours trying to figure out the problem. Greedy tightwads!

Straight Talk customer for ~6 years. Rarely have missed or dropped calls and no problems with service or transferring info from one phone to another after upgrading to a better phone.

Have been with them for years. I always turn my mobile data off and connect to my WiFi. After a week they saying I went over 8gb of data which I know is not right. We should do a class action law suit! It's a gimmick to get you to buy another card.

I have been a customer for at least 9 years and have only had a problem with them once in the beginning. Once that issue was taken care of, things have been great since.

Now our country has been hit by 2 catastrophic hurricane events. Straight Talk. Won't come to the aid of their clients. I have been an autopay client for 2 years. I'm done with them. It's obvious them and Walmart don't care about their relationship with me or anyone. Walmart is guilty by association. All the other mobile companies are looking out for their clients. There needs to be a Severe Beat Down. I'm going to figure out how to do it!!!

I like Straight Talk but I think they could have better phones on a lower cost as personally I am on my third phone due to charging issues or other problems.

I've been a Straight Talk customer since 2012, and I realize you get what you pay for, but after paying for the same thing for so long, you start to expect that certain thing to remain constant. I have the unlimited plan, for "$45" a month. We won't get into how it's not unlimited, that'll take too long. At the end of August of this year, my data was slowed down due to going just over my data usage, again, not really unlimited. But that happens, I expect it, no biggie. I paid my bill at the end of August, and as usual I expected my data to speed back up like normal.

Never have had a problem with this company. They have a great auto renewal plan and we receive all updates. This company is very reliable and cheaper than other plans.

Having any trouble with my phone gives me the WORST anxiety and is the biggest HEADACHE. 1. You can't understand customer service, most speak English as a second or third language. 2. I have been double charged on multiple occasions. 3. "High speed data" sometimes will not even load your page. 4. I called them to ask if they could waive my high speed data for one week while a category 5 hurricane wrecks my hometown and they told me I would have to buy more. Verizon & ATT waive data usage while natural disasters strike. 5. CUSTOMER SERVICE IS NOT HELPFUL.

Been with Straight Talk (a Tracfone company) for a couple of years. You never know when you will have reception. It goes from 5 bars to none and back constantly. Apps drop all the time. Even access to their app is frequently down. It is cheap but you get what you pay for. Forget trying customer service. It is outsourced and they are unintelligible. You get frustrated, they get frustrated and then disconnected. Don't think I will stay with them much longer.

The problem with prepay phone service is in the day of end of service, you get disconnected and they say you are inactive. I tried to port my number to another carrier a day after my service was "cut off", only to be told I couldn't because my account was inactive! ONE DAY! In order to change I had to pay for service again with Straight Talk then have my number ported (I didn't want to change numbers). Customer service was not very courteous either. I will never go back to them, or any more prepay. This is just the beginning. I've called about various issues and got a different answer depending on which Rep answered the phone. Stay as far away from them as possible! Don't be fooled by their pricing and data packages. When you don't have options they will take advantage of you.

I've been with Straight Talk for nearly 10 years and here we are in the worst devastating CATASTROPHE in Texas where we received a direct hit from Harvey Hurricane flooding where people are dying, trapped, flooding, pleading for help and only access to communication is through FB or Twitter which requires data on their phones, and what do they do Straight Talk sends a reminder that your data has been depleted despite the fact you supposedly paid for unlimited access and 8g. Not only is this company the biggest rip-off scam but completely insensitive and greedy to the point of compromising loss of life!

I've been with Straight Talk since 2009. It is now 2017. During the timeframe I switch from Page Plus to Straight Talk. I went back to Straight Talk because the $45 plan with the 8 gigabytes caught me off guard. When I went back to Straight Talk which was in May they've been charging my card and also they've been messing with my phone meaning when I try to send picture message to my mother it won't go through so I have to call them and it takes 2.5 seconds for them get it together. When you're on the phone with them they get frustrated because they claim you is my fault.

Whenever I connect my phone to ANY wifi connection, I then lose the ability to send sms or mms and when I try to make a call it says I am roaming and must purchase a plan. It takes several, never the same thing, tries to reboot, connect, disconnect and forgetting the wifi connections to get the phone reconnected to the cell network. THEN if I have to connect to wifi again, it's the same process all over again. Over and over. I can use one or the other but not both and not anytime near using each service. Customer service can get it reconnected but I have to call every time I connect to wifi.

We've had the service for several years with bring your own phones, no problems. Then I bought a Galaxy 4 refurbished phone on their website. After 2 weeks and some apps not working, I found it had a very old operating system. After several calls to ST and then Samsung, I found it was a model only sold by ST and the OS could not be updated. It took 3 calls and 2 hours to finally get approval for a refund, even though well within the 30 days full return. Their customer service deserves the poor reviews, reps are poorly informed or rude, sometimes both. Checking their phone sales on website, there is no indication of the OS, even on new phones. Also beware of the ST phones at Walmart.

Changed to Straight Talk July 2017 and had great service. A couple of days ago I found a better plan with T-Mobile, decided to sign up and port my phone number I use for business. When the agent at Costco, where I had purchased the plan tried to port the number over, the ST site said the number did not exist in their system. We ported my girlfriend's number over anyway and I left to talk to a Walmart ST rep. She had the same problem finding my account. After several phone calls she was able to locate the information I needed to port the number.