Straight Talk Wireless Reviews

I've been a customer for 7 years, and their customer service is absolutely the worst. If you call to get support, you get a person who can barely speak English and is unintelligible to understand in return.

I called to port my number as I am unhappy with Straight Talk's service. The representative Carlos ID ** said he needed the IMEI then a few moments later said no he needed the sim card number. When I asked him why that changed he gave me attitude. He obviously was not knowledgeable about how to assist me from the beginning. Then he puts me on a 45 minute hold while I can hear him asking other people in the back how to help me. He is speaking in Spanish and I am bilingual so I can hear him. He never apologizes for the long wait. When I finally complete the port, I ask for a refund. He then tells me I can receive a refund because I ported the number. I ask why when I ported the number to them from At&t so that number doesn't even belong to them plus I haven't used the service. He keeps repeating the same thing with less confidence.

I have been with Straight Talk for over four years. If I could give this company a "zero" I would. As a student, these prices are amazing for the product! But, the service is horrific. There has been times when I have been driving and the phone would say "no service", my calls would drop randomly, I would receive random text messages from months prior, my phone wouldn't allow me to make calls or receive them most of the time, the data hardly ever worked. The phone is in great quality. I have contacted straight talk over six times. I have also contacted Straight TALK corporate (spoke with someone named Yusef). There has only been one customer service rep that was kind and not rude. All others were extremely rude and very disrespectful. They were not concerned about fixing the problem and they all suggested to "turn my phone off and back on", "get a new sim card" and "call *72*. All of these did not fix my phone.

I am an existing customer on and off for over 10 years! Off because I feel like I constantly have to fight with your employees because of false information.. My husband, myself, my daughter as well as my son and my mother in law have phones through Straight Talk!! We have had pending reward points for 14,612 since September. I was told on three different occasions I would get them in 30 days, 60 days and then today on the 18th just to be told by a representative that I wouldn't get them until the 21st, the 27th and two other dates and then now they say the 20th. I talked to quite a few customer service representative and most of them were very rude to me and my husband, over your poorly trained or just rude employees including two "managers" I'm to the point where I literally was so frustrated I wanted to cry. It is ridiculous.

We have used Straight Talk for many years because it was cheaper and phones have service most anywhere we go. The prices have started going too high in my opinion now. As cheap to go to verizon or sprint... the customer service has always been pretty bad...

Been w/ Straight Talk for 15 yrs. I always purchase the $45.00 card and w tax the total comes to 50.77. I purchase the card over the phone through Straight Talk. Starting in Sept the price for a $45.00 card went up to $54.62. That’s almost 10.00 for tax. They never notified customers of the huge tax increase and when I called they told me to call the government if I didn’t like it. Is it legal to charge that much tax? I’m not sure how much the card is if you purchase the card in a Walmart store but I’m sure they don’t charge that amount of tax. Can I do anything about this. Thank you so much for your time. Sincerely D **.

I bought a Straight Talk wireless cell phone a few months ago and found that it was a waste of money. It worked the first month but it stopped working two months later. No calls would go through even though I had just added $35.00 worth of phone card minutes. I called customer service and they kept me on the phone for over two hours checking various things. Finally, I was connected to a supervisor who asked for the pin number and other information I had given when I set up the phone. I gave them the exact information that they asked for but they claimed it wasn't correct and therefore they couldn't help me. It Was Correct. They just didn't want to be bothered any further to resolve the problem. Never buy this worthless product. It is a waste of money and customer service is a joke!

I have been with Straight Talk cellular for 5+ years. Using phone to go overseas in a few weeks. Need phone unlocked to be able to insert SIMS card upon arrival to Europe. Straight Talk refuses to unlock the phone. Says I have to buy a new phone that is already unlocked because they refuse to unlock mine. I asked 4 different people why I should stay with their company if I have to buy a new phone. Not a one could tell me. If this is the thanks I get after 5+ years of service and they can't even tell me why I should stay with their company I'm moving on to a new carrier. Thank you for nothing Straight Talk.

I've been a Straight Talk user for over 5 years. In the last few years I started having major technical issues. My pictures wouldn't send or receive, I couldn't make phone calls. I've spent hours upon hours on the phone with support I can barely understand who barely understand me. I just called because I was promised a credit. I specifically asked for it to be noted.

Ok so I paid my pre paid amount by debit for 1 payment. Sat pending in my bank account. Next day there was another payment pending so now there was 2 payments pending for Straight Talk. I called straight talk and told them they said they are showing 1 payment. I said, "Well there is 2 payments coming out." So I called the bank which every time I call I get the Philippines so of course I can’t understand straight talk people or the bank people. So ok 1 payment drops off the bank and the bank gave me the credit for the payment that needs to be applied to my phone.

Terrible service. Cannot understand service reps. Data constantly in and out. I have to constantly refresh every page I look up. The reward points are a joke. I never got the amount they showed I had. I've been with Cricket, Verizon, ATT, and Straight Talk. I would rather have a wire with a cc tin can at each end than subscribe to Straight Talk.

So my story is just nothing short of awful. Every time I talked to a representative I couldn't understand what they were saying. That's just the beginning. They would talk and I would just say ah huh. Yep. Ah huh. Knowing good and well I had no idea what they just said. If that wasn't bad enough I literally had to say "what was that" at least a dozen times per call. I found it strange that they don't speak good English, they mumble and they don't talk loud enough. Can you imagine how bad?

I was nervous to leave T-Mobile after 15 years of service with them, but I was pleasantly surprised to find Straight Talk much more cost effective and just as reliable. My only complaint is their customer service. I was on the phone for an hour, speaking with 3 different people, before someone REALLY listened and tried to resolve my concerns. The first representative was nice enough, acted like he was reviewing my account, never asked for any information that he would've needed to resolve my concerns, kept me on the phone for 15 minutes, and told me he resolved my problem...in reality, he did NOTHING.

I used rewards points two times I didn't receive the data I purchased. They insisted that I received the data and must have used it. I explained that the math didn't add up. It was that simple. Instead of just giving me my add on data, they lost a customer.

When online, contacted customer service through their chat option, was told if I purchase the phone, it will ship the next day FedEx 2 day delivery. Bought phone, they charged my card for $600+, got email that it was processing, waited 2 days, didn't receive tracking number, so I contacted customer service, they said it will ship the following day, contacted customer service through chat 2 days later, they told me it was cancelled, and my credit card won't be charged, I told them they already charged it. Called, they said it was still processing, told them I was suppose to have the phone by now, but you didn't even ship it yet. I told them I wanted to cancel the order, and wanted the refund. They said you can't cancel, and they never charged my card. Ended up doing a chargeback with my credit card. Customer service is outsourced, can't understand what they're saying, and then they lie to you.

I have been a Straight Talk customer for about three years now and I have never had any good customer service. I actually ended up switching services to a different company. They charged me fifty dollars for my plan but cancelled my phone's service. I am a single mother and need my phone for emergencies. I tried explaining that I couldn't afford for a random fifty to go missing and they just kept telling me that my transaction was declined and to call my bank. My bank told me that the transaction did go through and that if I wanted to to have Straight Talk call and talk about what happened or I could dispute my charge. I ended up disputing my charge and cancelling my phone because they tried to pull the same thing on me three different times in the past six months. I'm definitely happier now that I've switched companies.

I've been a customer for years with no problem. Their problem is with their god awful customer service. I suggest NEVER buying a phone from their website. The process is supposed to take 9 days total, but it's day 6 and my phone HASN'T EVEN BEEN SHIPPED YET. It's so incredibly frustrating to run into dead end after dead end talking to their service reps. All I want at this point is a freaking date for my phone to be shipped out. The only answer I can get is "hopefully we can ship it out this week". How is this even legal?? I bought a phone, and they did not even have the inventory to ship it. Completely ridiculous.

Over the course of 18 mos. S/T double charged my autopay account $860. They told me it was from another phone number and if I gave them the other phone number they could look into it. I told them I only had one phone not two so I didn't have another phone number to give them. They said sorry without the other number they couldn't look into it and they didn't refund autopay anyway. I had to shut down my bank account to stop them but they had received one payment for that month and I had stopped from getting it twice so they turned my phone off. What a bunch of crooks, I gave them one star because they didn't have anything less.

First, they disabled my working Verizon SIM and told me I needed a new SIM. Then they sent an AT&T SIM and my internet speed went to crap. When I complained, they offered to sell me a new Verizon SIM which I purchased. After receiving the SIM, they told me my phone would no longer work on the Verizon system, even though it had been working for several months on that system. They had me contact customer service several times, but the response was always the same. They really don't have a customer service department, they have people with a bunch of canned responses.

I have had Straight Talk since 2010, I have never once called in and gotten quality customer service. Kudos for speaking 2 languages, but the language barrier makes it impossible to get help. I am low income/disabled and run a non-profit so I stayed for the costs. I am done. Also, regardless of service date and usage, service and data speeds vary. One day it works as it should, the next day you can't load a web page, or send or load a photo on social media. I was without voicemail for my life and death business for 19 days. Then I had to spend hours researching online and diy updating my APN because my data services wouldn't work and they couldn't help me as long as I was calling FROM MY PHONE. Not sure where else I'm supposed to call from. Overall, it has been a horrible experience and I am going to Google Fi.

I have had problem after problem after problem with Straight Talk. My most recent problem was with the auto refill. Recently I decided to take part in the auto refill they offer because they lowered the rate by $5 for the first 3 month & then $1 every month after that. So today was the first day & I notice that the refill amount was $6 more than usual instead of $5, or even $1 cheaper. I call & she tells me that the E911 fee that is usually .65 cents went up to $5 & some change! Bull!! I told her to un-enroll me Immediately! Straight Talk just gets worse & worse. They're SCAMMERS!

This is the worst phone company ever. I regret the day I ever signed up for their service. They charged me twice. The manager is so rude. They have the worse customer service. Customers is not a priority to them. The manager and agents have no empathy. They do not care. The agent goes back and forth with the customer. Please don’t waste your time. You will regret every moment of it. I wish I had someone to tell me.

I tried to transfer my wife's Straight Talk service to my carrier, but after 5 attempts, on the phone for 45 minutes each time, straight talk refused to release my wife's number. Finally they released it 1 day before their contract expired. Stay away from this company, unless you like wasting all your free time on the phone trying to resolve issues!

After checking compatibility with my Cricket Wireless phone I purchased their Sim kit with a $35 plan. Total cost was $45. Inserted Sim to set up is not compatible with Cricket Wireless. Called customer service at 1 877-430-2355 spoke to representative. Gave me a reference number one 78200 to 209 good credit the $35 over to my son's Straight Talk phone since it didn't work on Cricket. Call today on the 11th with my information to have it taken care of. Representative looked it up said they react applied it to the phone that was original on a number that was discontinued the day I called on the phone never used. Then representative said that number was no good further in the conversation. A very shady company. Do not buy their SIM card kits for Cricket Wireless. They do not work. Save yourself the money and trouble.

Don’t bother. They sent me a form via email for review. Then rejected my review for profanity. ** company. Shipping is the worst. Be prepared to be out of a phone for a week or more. Didn’t even send me the key to open the damn SIM tray and I had to schlep my ** 35 mins away to the nearest Apple store to have them open it. Still so pissed about the whole situation. Never again!

I had been a Straight Talk customer since 2016. I purchased a new iPhone back in 2017 FROM THEM and called to activate it immediately. About two months ago (August 2019) I finally got a new iphone and went to switch it and was going to give my mom my old iphone. We found out that we cannot use the older one because they are doing some upgrade and it's not eligible anymore. Apparently in Dec. 2019 the phone was just going to stop working and NOBODY INFORMED US. We decided to cancel and switch services then. They lost four customers that day due to this. But that isn't where it ended. They are REFUSING to unlock my old iphone because they claim I only used the iphone for NINE MONTHS. Am I missing something or is 2017-2019 OVER NINE MONTHS?!

Purchased a home phone for my mother. Box hasn't worked correctly since Day One. She has to call in from another phone to make outgoing calls. They won't troubleshoot with me. I can type to her to tell her what to do. They won't do it. Wants her to call in. She doesn't have an alternate way to call them. When her health care worker shows up she tries to help. As soon as Straight Talk hangs up she once again cannot make outgoing calls. They are rude on the phone. Hard to understand. Very heavy accents. Not handled in the USA. Very poor service. If they can't fix it I think I'm going to the bank and have them refund everything I sent to them. This is BS. I got this service I am disabled. There is only so much money to go around. How many times can they troubleshoot?

I had Straight Talk for over a month now and I was like okay it had pretty decent service but not in all the areas I live. I could put up with that. But I started having zero Internet service and slow ** service so I decided to call. I called five times and they kept hanging up on me and then when I finally get to a freaking employee of course I was frustrated because I've been hung up on five times. But I asked for a refund because I was tired of being hung up on and dealing with this crap and they wouldn't do it. They do not do refunds. Beware. I lost money out of this and it's crap because I'm not even getting proper service and I only used 20 gigs!!

Updated on 10/05/2019: Just as an update. Porting my number back to CC was like trying to squeeze an elephant through a manhole. I eventually had to call them and got a rather snotty manager who refused to do anymore than give me my account number and pin. CC was still unable to get a port due to ST not responding. It wasn't until this morning that I finally had cell coverage with CC. People, think twice about getting a ST phone. I know there are people who love it and have never had problems but there are an equal number with the opposite feeling. I spoke to a cell phone industry person who told me that ST is fine when it works, But when it doesn't it's terrible.

I am beyond frustrated with the service on this phone. I didn't pay $60 a month to have unlimited everything and then not even be able to watch some Netflix. My Snapchat won't load, Hulu, Netflix, Instagram, NOTHING! But if I switch to a cheaper plan I'll run out of data right away. I'm so upset that I paid so much for a service that doesn't even let me do anything!

After years of having an older cell phone, I purchased a smartphone from these people. The phone would quit working every time I went into an adjoining state. I called customer service. They were decidedly unhelpful and ignorant. They kept telling me to call them when I went to another state. Folks what part of the phone doesn't work do you not understand. I went to a different company and have never looked back.

My story starts about 45 days ago when my wife's data service just stopped dead in its tracks. I did what anyone would do and opened a support request, to which I was told first to wait for reactivation to be sent out, no go... Second time I was told it was being escalated and it would be fixed, well they closed the ticket out as resolved with no actual fix, still no data. So I go to change services, no love lost, enough time wasted. I waited a bit too long and one day after my contract ended the port went through from Comcast and they claimed I had to pay $39 to reactivate service to get my number which they "own".

Straight Talk is trash, nowhere close to being worth the cheap service. I used to love Straight Talk but, in the last year it's turned to trash I don't want for free! The customer service is like being operated on fully conscious, I'd be better off translating Egyptian hieroglyphs into English. If I had the option I'd demand a full refund of every penny I ever gave them, on top of filing a lawsuit for pain and suffering and mental anguish from dealing with them and their customer service!!!!

Have been using Straight Talk 3-4 years. Last year I paid them $200 to just retain my cell phone number because I was travelling to the UK and would not use my phone for 4 Months. This year I called to ask if there was a plan that would allow me to retain my number and was told $380 would be the cheapest. This is in my estimation Extortion.

I enrolled in Auto fill (30 days) in 2018. When I started this it was automatically deducted on the 22nd, now it is taken out on the 13th. Why can't they do this on a monthly basis instead of daily basis of 30 days. The plan for auto also stated that "no other charges would be made/taxes are included for your area". Been paying the same amount monthly (on 3 phones) since 2018. Now I am getting different amounts deducted every month. When I called "it is because your state is now charging a tax and it will change monthly." Might as well join another carrier, they all charge whatever they want to, only their bills come "monthly". Do not see any advantages to auto refills.

Update on 11/7/2019: Today 7 November 2019, changed phone service from sprint back to Straight Talk. On the landline for 1½ hours with Ivy. She had the patience of...she just had the patience to put up with me. We did have a good time. I tried to change service by myself and that did not work. So I called customer service and was put through to Ivy. For the next 1½ hours she worked with me to get the service changed to Straight Talk. She worked with the Sprint SIM card and got me all set up and I kept my same phone. I believe using with SIM card did have to reboot the phone and start all over. Understand, because I don't live on the phone. I can reload all my data and phone numbers and I'm okay with that and I'm still using the Sprint SIM card, so I'm returning the "Keep your own phone, SIM activation kit" to Walmart...never had to open. Paid up online, good to go.

The sales guys told that phone could be unlocked after 1 year usage on a Straight Talk number; I have used the phone for 2 years; even today, if I ping the sales guys, they are telling that unlocking is possible; but the unlocking deptartment is crap. They don't listen or let us listen. They just say everything is a hard accent (at least for me) and then are key in disconnecting the call. I have called customer service previously for different issues and it was never pleasant. Cell service is good.

Straight talk stole $46 dollars from me and refuses to give me back my money. Unless you want to be scammed, be on the phone for hours, and bounced around from one incompetent rude person to another, please avoid this thieving company who loves to steal from Americans. I ordered an iPhone 6, made a payment of $46 to their partner Smartpay for leasing. Straightalk never shipped the phone. FedEx order only said pending. I called Straight talk customer service several times to find out where the phone was. They were rude and refused to help me, and then canceled my order and refused to give me a refund. Smartpay also refused, so Straighttalk stole my $46 and I received nothing. Smartpay said I sent the phone back, which was a lie because it was never shipped!

(If you want headaches switch to Straight Talk.) Tried straight talk to save a few bucks, it was not worth my wasted time. Yes straight talk uses the Verizon network but not at the same level that Verizon customers have, therefore you do not connect as well as Verizon customers! We had two new phones and when my wife’s phone data stopped working I called customer service, ha ha what a joke. After four technicians and four hours and a new SIM card, It was determined that the phone is defective.

I have had service issues for the last year and a half. Bought 3 new phones at $150-200 each. 1 rep promises compensation the next can't find no records of it. Can't go back and check a recorded call for something they said but if it was turned around I'm sure they could go back to a call. They suck. Do not use this service!!

I've been with Straight Talk wireless since October 2017. I pay all this money every month for my phone to have bad service and my data not working. I have called technical support multiple times and nothing ever been solved. Then representatives don't know how to talk to the customers. I left At&t for Straight talk wireless. So I don't prefer people to go to straight talk. I'm going to Cricket.

I signed up for Straight Talk, enticed by the idea of a contract-free plan at an affordable price, but was horribly disappointed. They refused to unlock my phone, even though I am moving to a country where they can’t even provide service, rendering a $300 iPhone a completely useless waste of money. Do not buy a Straight Talk phone thinking there are no strings attached, because they are, just hidden in fine print and manipulative advertising. You’re basically signing a 1-year contract, and when you consider that their phones are hardly competitively priced.

The worst technical support experience of my life, I switched phones, I was is having data issue with my new phone. The representative told me I had to go into my activation kit to get a new sim card. I did. Long story short she didn't know what the hell she was doing. After about an hour with technical support I decided to switch back to my original sim card. She told me my original sim card was blocked and there was no way for her to re-activate it. I had to spend additional $41 to buy another activation kit, and nobody will reimburse me. Is hopeless trying to get through to anybody that speak English. All the operator all the departments are outsourced.

First, I bought a phone from them that already COST MORE MONEY than what my present carrier was selling it for, Metro PCS, by about $40, but I paid it because I really wanted to try Straight Talk. WHAT A HORRIBLE MISTAKE! The first thing I noticed was that they ADDED FEES on my bill! So, I paid more for everything including my monthly bill than what they told me it would be. That's two bad things there... Third bad thing I uncovered is that if you want to add an additional service, or lower a service, YOU CANNOT WITHOUT canceling out your current plan and buying a whole new plan! I was completely baffled by this when I wanted to add international calling to my phone but they told me I had to cancel out the plan I just bought that day and lose all that money I paid and buy a whole new plan!

I wish I could give 0 stars. I have used Straight Talk consistently for AT LEAST six years now. That being said, I have bought many phones. The last one I bought was in 2017. Apparently, even though that phone had the Straight Talk SIM card in it (transferred from ANOTHER Straight Talk phone,) IT DOES NOT QUALIFY TO BE UNLOCKED. It was active and used for TWO almost THREE years with a STRAIGHT TALK SIM CARD. I have spoken to not one or two but SEVEN representatives today alone. Each one equally as rude as the next. I was put on hold twice for a total of two hours to speak to a "manager" that never answered.

I was going to buy a iPhone 8 plus and I chose the $34 a month plan and I filled out all my information and it wouldn't let me order and then when I finally filled it all out the price went from $34 to $94 a month. I'm not paying no damn $94 a month. Then I called for customer help and they didn't know how the crap to help. I called for help not to be transferred to another apartment to talk to another person that also didn't know how to help... They helped all right by transferring me to another idiot. I was transferred to like 3 departments. Ya I'm not so happy with it right now. I'm not gonna buy nothing else from them so.

Straight Talk sent us a promotion about signing a family member up and getting a free month for the family member and a $25. gift card for doing so. We got my son a phone and completed the necessary steps. He NEVER received a free month and we never received a gift card. A SCAM!! I called and was on the phone for 30 minutes. They just kept repeating themselves (barely speaking English) and I couldn't get anywhere with them. VERY DISAPPOINTED!!

Straight Talk is like a bad marriage. I think that's the 100% best way to put it. Yes they have the best phones and plans but the worst service in the world. What's the point in all those perks and you can't enjoy the service. My last purchase I brought a brand new iPhone which came dead out the box. Immediately I contacted Straight Talk and they said it's not on them and that there is nothing they could do that I would have to call Apple which is not right. Even Apple was appalled by what they told me. I was stuck with them for two years because I had no choice. I've moved on and won't go back. If you have a choice I absolutely do not recommend, it's a reason why they're affordable. You get what you pay for.

Purchased a new AT&T phone and was told that my old phone (Verizon) sim card would not work with my new phone. Went to Walmart and purchase a "bring your own phone" plan for $55 so I could get a new SIM card and use my new AT&T phone. Called to get my service activated and my phone number transferred. They informed me that I was all set and I could use my phone without issues. Well, 5 days later, I go to make a call and have absolutely no service. I called Straight Talk and they said they had no recollection of me adding a new plan and all they had done was transfer the remaining cycle from my old phone (Verizon) to the new one (AT&T). They asked for proof of purchase or if I had kept the bring your own phone PIN which I did not have since I thought this was already taken care of 5 days prior.

I tried to change my phone number, things didn't go right. So I called several times, talked to many representative and was on the phone over 2 hours each time. The problem never got solved for over a week. I was told I would get credited for that time. My phone finally came back on after over a week with no service and I never got the credit, and then my phone was turned off 2 days before my phone was due to be played again. I am very very disappointed with this phone company and Wal-Mart is the only place you can buy the phone card. It's a inconvenience every month having to travel to Wal-Mart every month. I wish they would sell the cards somewhere else besides Wal-Mart.

Seven years as a loyal Straight Talk 'Auto Pay' customer and one mistake with my debit card bank account, they upped my monthly charges... one day after payment was due. Saying... I had to pay the 'New Plan' price. I will not be their customer ever again after my current month expires!

I've had to use my hot spot for work. They say it's not allowed but I have found a company that is just as cheap and they allow you to use your hot spot. It's WING. They have great service, awesome coverage, great reviews a lot better than Straight Talk. I will tell everyone I can to switch from them because when you pay for unlimited data it should be unlimited. If anyone know how or have any ideas on bringing Straight Talk to court I would love to know how or where to start. They are stealing money from their customers and lying to them when they say unlimited with no cape a bunch of hogwash.

I’ve been a loyal Straight Talk customer for 6 years. Last Wednesday, August 21st I called to get my phone unlocked since I’m switching to a different phone carrier due to a family discount. My phone has been in use for over a year, so it is eligible to be unlocked according to the Straight Talk policies. I have spent about 5 hours on the phone in the last 10 days, calling 1-2 times every single day only to work with incompetent customer service representatives after another. Each day someone said to “call back in an hour, our unlocking person isn’t here.” Then when I called back “the person who can unlock the phone has left for the day.” I was also told:

I texted BYOP to 611611 to check if my iPhone 6 is compatible with Straight Talk. After going through the process, I received a "Good news!" text back saying that my iPhone 6 WAS compatible with ST. I bought the $45 plan from Walmart and tried to set it up. It didn't work and resulted in errors, and the system said I had to call Customer Service. I called Customer Service, and I have been on the phone for nearly 2 hours because the Straight Talk rep cannot figure out how to port my number from Sprint.

I continuously get messages that I'm using my phone as a hotspot even though I'm not and they slow down my data to .25 Mbps. They used to be great but now they suck. I pay for unlimited everything but the foreign people I speak to don't care. I'm done!

I've been a Straight Talk customer for years. I love their services. Only problem that puts it at 3 stars is, that I have unlimited data but can't use hotspot. So I brought the Straight Talk hotspot kit. I live in the country where no cable or internet companies have SERVICE. Problem with hotspot is, you get the highest data package which is 7gb for $75. I bought my 6 year old a Xbox. Just setting up his Xbox and downloading the update for his game basically used that whole plan. Please come up with a unlimited hotspot..

I have been using Straight Talk for many years now. I recently changed carriers due to an exceptional offer on a cell phone that I prefer. I prepaid my plan with Straight Talk each month, auto deducted from my checking account. Since it was mid-month that I made the switch to the new carrier I requested a partial month's credit for the portion unused with Straight Talk. "That would not be possible, Ma'am, if you read the bla-bla-bla..." "You chose to use Straight Talk...." I told the "customer service" person these fine details are NEVER made abundantly clear to customers, and really, is this any way to demonstrate customer service?? It is unabashed theft, in my book, and I let him know that this is how I felt. I also made sure he knew that if the opportunity presented itself in the future, I would most certainly not return to Straight Talk.

I've been a faithful customer of Straight Talk for 11 years now and they are a ripoff! They advertise their phones to have an access to mobile hotspot. I've had mobile hotspot on my phone and today it's not working. Not only did they violate privacy with my phone they also sell phones that advertise hotspot. According to consumer laws, Bait And Switch Advertising. Bait and switch advertising is a violation of consumer laws. It is a type of fraudulent business practice where one party, such as a manufacturer or business, will offer the “bait”. Not to mention they more than likely have illegals who work for them. You press one for English and speak with someone who speaks broken English and is completely rude with you! I do not recommend this company and if enough people get together we all could have a big lawsuit going and shut them down for good!

I have never had an experience with any customer service dept as inept as these people. Three weeks and counting. Still have no phone service. This from 1st attempt to transfer service from Straight Talk to Verizon. Apparently the phone wasn't compatible, so we said never mind just go back to Straight Talk. We have spoken with an uncountable number of different types of reps and support, with each one coming up with an equally absurd reason why this number and service hasn't made it to the phone yet. These calls have never been less than an hour long, and have made multiple calls each day, it doesn't seem like they are any closer now after 20 days of frustration than we were the first day. I would not recommend this for my worst enemy!!

I would not recommend this company. When you call in to customer service, rarely does anyone know how to assist you and either claim that they are having technical difficulties or transfer you to multiple people who still are unable to help you. So after dealing with the incompetent representatives for the last time, I ported my number to another phone company but wanted to keep my phone. My new phone company advised me to contact Straight Talk and request that they unlock my phone. They would not do so, stating that I had to have 12 consecutive months of service with their company before they would unlock the phone...a phone that I paid for in full, there is no balance remaining on the bill or service.

I lost my phone two days after I paid for a month's service. I got an iPhone and they told me I needed to buy another activation kit and sim card. The lady after much time arguing with her told me I would have the extra activation in my reserve. She lied. I tried talking to management and was on the phone for three hours and they would not give me my extra months paid for already even though they could see it on the computer what happened and wasted my time and money. Being missed is an understatement.

So, I tried to order a phone through SmartPay and Straight Talk. SmartPay charged me way more than they said they would and so right away I called and cancelled. I was told my order was going to be cancelled, but then it wasn't and I got a notification that the phone and service was shipping. I called back very angry but got no help and was told that because the agent said the order was "going to be" cancelled and not that it "was" cancelled, that I didn't have a leg to stand on. So, I returned the phone and service plan. I was told I'd receive a refund for the lease from SmartPay and the service from Straight Talk.

My phone is hacked and they say they can't help with that. It's the worst internet speeds you can imagine most of the time. Even when you pay for high speed it's still slow most of the time. Like when watching a YouTube video a single song might stop 20 times or more.

So I have been having problems with Straight Talk. They keep messaging me and telling to thanks for contacting Straight Talk and I haven't even contacted them since our last problem I had with them about my phone. So here is my problem with the Straight Talk company. When it sends them these thanks for contacting Straight Talk my phone service is gone. I can't make a call or anything. I have been dealing with this a few times now and after I called and complained about it it was fine for a while now. Tonight I get an email that says, "Thank you for contacting Straight Talk. Please turn your phone off and back on again and make a call. If you can't make a call please repeat the steps." Well I did what it asked and I still have no phone service. Mind you I car on a phone call when my drives was cut off and my service plan isn't up yet. I hope no one else is having this problem like I am. It is very irritating.

I have been a Straight Talk user for years and am absolutely disgusted with their customer service. They are falsely advertising using the same towers as AT&T and Verizon. I traveled to Puerto Rico and am roaming. Can’t use my phone for work! I called customer service to be put on hold and transferred over and over. My phone does not work and I cannot be reimbursed! They said I cannot use the phone outside of the zip code the phone was activated in; what a joke!!!

Paid for months' service. Did not work. No refund. No service. Called customer service, received no service stating it was 'technical issue" BS and they kept my $35 as phone never worked. Buyer BEWARE! I have an unlocked iPhone 5 that has been used multiple times on Straight Talk network for when guest come to visit from abroad - I provide this smartphone for them. It is activated when guest are here. They screwed me this time, so no more!

They have terrible customer service and even though I press “1” for English it’s still very hard to understand them. I was on the phone with them for 6 hours because my phone said “no service”. They still never resolved the problem and I got disconnected and recordings several times. I would NOT recommend them!!!

I could write a big old review about spending 3 days on phone trying to get someone to address my problem but I’ll just say you can’t understand anybody even manager and there is no technical support. I was satisfied with Straight Talk till I had tech troubles which were on their end. Not worth it to save a few bucks. I know Verizon has a prepaid plan cause that is what I switched to and if I have a problem I can go to their store and talk to someone who speaks English plus their plan is only 5 dollars more. Never ever going back to Straight Talk.

I was told the phone and plan I ordered last Friday was going to be delivered today or tomorrow. After being told by customer service this morning it would be, I received an email the same afternoon that the phone was in high demand and would not be delivered and CC wouldn't be charged. I checked my CC and it had been charged. I was leaving for vacation on Friday and really just wanted a phone and plan before we left.

Just want everyone to be aware of the poor business practice of Straight Talk online. I bought one of their phones online. The phone did not work. Their customer service thought maybe either the phone or the sim card was bad. Straight Talk shipped me a new sim card but sent it to the wrong address in town. The address they used was so far off, the package got delivered to the other side of town.

My wife (an existing Straight Talk customer) received a promotion by mail from Straight Talk to "Bring a family member to Straight Talk and they get a free service plan and you get a $25 gift card of your choice". The promotion came with specific instructions on how to benefit from it. So my wife and my son (Straight Talk customers) bought a new Straight Talk smart phone (1st step in the instructions) for me and I activated the new phone (2nd step in the instructions). I then tried to claim the promotional free service plan and gift card (3rd step in the instructions) by logging in to the provided website but it did not work. So I called Straight Talk for help with this using my home landline.

Spent over an hour yesterday troubleshooting about my new iPhone having text issues which they told me to cb if it continued. It has and they still will not do anything. I have 3 phones with Straight Talk and have had for a few years. I am forced to find a new service since I literally cannot send or receive texts unless I turn my phone off and on several times a day.

They will not let you cancel your auto-charge online. So, have to call, then wait forever on hold, then get disconnected, call again, get transferred, then maybe get a hold of someone that can help at their Philippine call center.

I have had Straight Talk since they first came out and never had any problems. Since they have employees who barely speak English and can't understand your question, it is a joke! I wasted an hour and three supposed supervisors to get no results. Come on Straight Talk... Come back to the USA!

3 months ago I bought my wife a new Samsung Galaxy s7 phone and now the screen flickering and have tried Googling and YouTube fixing it and no help from Straight Talk. About to choose another provider after 5 years of service.

I ordered a new Samsung Galaxy S8 via their website and of course you have to purchase a plan with it. My total was about $412. It took me 5 days to get the initial phone and when I received it, it was defective. I couldn't open emails, couldn't text because the messaging app just kept "force closing", nor could I make a call and hear the person on the other line. I immediately contacted Straight Talk and asked for a refund. The lady I spoke to encouraged a replacement phone and that would fix the problem. Against my better judgement, I waited another 5-7 days for the replacement. I received that and it was doing the same exact things the previous phone did. I think they just received the defective phone back, slapped a piece of plastic on the front as if it was new and mailed me the same phone back. They claim they have different IEM numbers but that is not true. So now I am almost 3 weeks without a cell phone.

US MILITARY SERVICE MEMBER REVIEW. After having their service for 18 months they decide that they no longer can use my Samsung Galaxy Note 8 on their service. This is a $1500 phone and her response was, "Go buy a Straight Talk Galaxy." So now I will have to go buy another phone exactly the same but on their plan. I'm not gonna do that period, you've had my phone for 18 months on your service and now of a sudden it's not eligible for connectivity? What a bunch of Scams these people run. When I did have their phones I would have to replace them every 6 to 12 months because they would just quit working (13 PHONES IN 5 YEARS). And every time I would call they would explain to me they no longer carry those phones.

I have had Straight Talk for a year now and for the last five months I have nothing but had issues with trying to refill my service. They told me to wait 5 minutes 10 minutes. I wait those few minutes. My phone still not active. When I call I get told to wait two hours. I wait 2 hours. Guess what my phone still not active so anybody wanting to use Straight Talk I advise highly against it because you talk to people overseas that you cannot understand. They will not help resolve any situation. All they do is say, "I'm sorry. Please give us two hours. We're working on it." Well I've waited two hours. Now I'm losing my job because I do not have my cell phone because they will not help me. I should have never of left AT&T. This is one of the worst cell phone providers that I have ever heard of a never used. I think they are a joke and a rip-off for just people to pay money to them into a foreign countries can benefit from me.

I had Straight Talk for about two years, the mobile service was good. No complaints about that, I decided to ultimately switch because while on vacation the iPhone 6 that I purchased FROM THEM stopped working due to electrical issues within the phone that was not caused by me. I had auto refill and this happened right when it was time for them to refill my account. They took my money for a new month of service but refused to work out any deal for me to purchase a new phone, no discount, no upgrade pricing. (They were actually trying to charge me MORE than the price they were offering new customers!!) They give zero cares for retaining their customers. What's great mobile service without great customer service?

Like many here I'm beginning to question Straight Talk's business ethics. I've had their service for over 8 years with the same phone number & gone through 4 phones I buy from Walmart. I buy the $10 global international card because I call my fiance in Algeria, been using it to make calls with no problem until 6 months ago. I now get a recorded message saying, "Your call pattern has changed, please contact customer care to review your account." I've been through a dozen tech reps over last few months promising they'd reset my phone & I should now have no problems making the call.

Let me start off by saying I used the service a few months without problems. But if your service ever gets cut off, stop using it entirely. They will steal your money, and calling their customer service is a total waste of time. I spent plenty of time on the phone, they accomplished nothing, sent me off with no service and no refund. I would suggest going with any other service or paying more if necessary. You'd be better off doing that than wasting any money for a fraudulent service that isn't provided.

Straight Talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with Straight Talk for around 10 years. I called Straight Talk and talked with a representative. She told me to change my number over to the new carrier and then call Straight Talk back and they could process the refund.

I have had Straight Talk for 5 plus years. 9 days after I bought a unlimited 55$ plan card they shut my data off completely, said I would have to be tethering to use more than 8gigs a day. My phone has no tethering capabilities and I can prove it to them if I could just send them one screenshot but they say the only way to get my data back is to pay another 55$ 9 days later. They are crooks, liars and thieves run away.

I was drawn to Straight Talk on the recommendations of a couple friends who used them, due to their low cost. However, since I became a customer I have had numerous issues with them, including having to repeatedly order new SIM cards for a new phone because each time they wouldn't be activated, causing me to go several weeks into a new job with no phone. The most recent issue I had was that I was enrolled in auto-payment, apparently in error. I immediately canceled after a payment was processed without any warning, having not used the service whatsoever since the payment had just been processed. Straight Talk refused to refund any of the payment. These are a couple examples of my experience with the company but I could go into greater detail on many others. Best to avoid Straight Talk and find a more reputable company.

I ordered a phone and a plan and never received a tracking number or any phone. I spoke to multiple people including higher management and they were very rude and nasty. I was assured multiple time to give them 24 hours and it will be delivered. When called back my order was cancelled and never gave me my money back so I’m getting a attorney involved as we speak. I have all documents to prove it. I was also refuse to speak to management and Corporate several times.

This company would do so much better if they gave people the option to upgrade their phones without having to purchase another service plan on top of the one that they already have. I want to pay for my plan with one card and my phone with the other but they have it set up where you have to have them both bundled or you can't get the phone you want. This is very poor business if you ask me. If I can split the two payments then I can afford it otherwise, it is too expensive to do when trying to upgrade 2 phones. That's $200 a month on one account rather than $100 per account on 2 accounts. This company needs to put their customer first rather than the bottom dollar. Maybe then they wouldn't lose so many people.

Was disappointed when I was promised a $20 discount to upgrade my phone. My present phone will not be compatible by the end of the year so I decided to upgrade. When I got the invoice, no discount. Called to complain but they would not do anything about it. I will consider taking my business elsewhere now.

Even though Straight Talk advertises "Nationwide Coverage", a few years ago they did not have any service anywhere in Alaska. In June 2019, they had spotty coverage in a few big cities. No service anywhere in or from Canada, even for additional payments. When I had my credit card hacked and frozen this week, I tried to get Customer Service to extend my service date 5 days until I could get my new card number. They would not do anything for me, so I guess my phone will go dead next week. Time for a new carrier.

First when I switched over and attempted to port my lines, THEY LOST A phone number somehow! I tried to renew for the next month, and purchased 2 lines unlimited for $90. They lost or attached 2nd PIN to another account. So in review, I've spent 3 hours or more dealing with incompetent CSR people in 1 month.

I've had my new Straight Talk mobile phone and new cell phone number since June 11, 2019. I have no complaints about the cell phone. It works perfectly and is in perfect condition. My problem is with my 'new' cell phone number. Ever since I got this 'new' number*service, I've had nothing but issues. From day two, I've been harassed by bill collectors and companies trying to get ahold of 'Bernard **.' I've had calls from individuals seeking out 'Bernard **', and when I try to explain that this is a new cell phone account and 'Bernard **' is not attached to it, the person/s on the other end become quite irate and accuse me of lying. I've also received calls from outside of the United States, all ringing in the wee hours of the morning.

Had been a customer for more than four years. Most of the time there were no problems. Couple years ago customer service went to the Philippines, made communications about twice as long to get something done as when the C.S office was in Florida. Then the customer service offices moved to Mexico and with it came this terrible service not just the relations between the company and its customers but also in the quality of cell phone speed. You know it's cheaper for a company to sell throttled service than the Real 4GLTE.

Having purchased prepaid plans for about 18 months and having ongoing data speed and internet connectivity issues from home. Straight Talk has buried in fine obscure print they can block our use of data whenever they deem necessary, and as it turns out that is daily, and occurred primarily in primetime and weekends. Unlimited Unlimited is limited. 25GBs of 4G LTE speed rarely occurs, often data is choked/throttled before 3GBs of Plan is used. Emails show up hours up to a day later. My last plan was throttled for using Google Maps during navigation on a data plan that was not a week old. Customer service is someone reading off a card, and it is always the same advice to reboot phone or reinsert card, or to buy more data even when the current data has 20 plus GB data left. I left Straight Talk a month ago. My new provider is ** - which is already a ???? percent better.

I needed a phone to do my ride sharing. I bought a Pre-Paid Straight Talk Phone Card for Unlimited Data at $55 at Walmart. When I got home it said my phone was no longer compatible. No reason why, just a window that pops up and says “We are improving our services for you." But unfortunately this phone is no longer compatible. I asked Customer Service (in futility) and they just regurgitated the same thing. I looked it up and the iPhone 5s is most certainly compatible with 4G LTE. But it still refused to let me use the phone.

I have been a customer for years. Bought a new Straight Talk iPhone. Between Apple help and Straight Talk I have spent over 5 hours trying to get it activated. It'd be great if SOMEONE knew what was going on. Apple help has spent over 2 hours on hold with me with this company. There is no structure or actual supervisors that can tell them what to do to make our new product work. Every technician says that they're leaving notes on your account (which takes over 5 minutes) but you have to explain yourself every time, even though you're being 'elevated to a higher rep'. Absolutely awful as soon as you need real assistance.

My Samsung S7 Edge was not compatible with their service. I could not talk on the phone and use data at the same time. I spent over 6 hours with multiple days and calls working with tech support to try and resolve the issue. When leaving the service they didn't refund 1 of my prepaid cards because it had been keyed in already. But I couldn't use it because I switched to another company due to their service not working. We had purchased an Apple phone from them at the same time but couldn't move that phone until it completed a year with them.

I have always had troubles with Straight Talk's Customer Service, but today was the worst! My sister ordered a SIM card on the website, and paid the extra $14 to have it next day. She didn't get it the next day and I actually had to drive her to the FedEx shipment center in Tyler, TX to get her package. She wanted her $14 back, and got nowhere with Straight Talk. They did nothing to try and help her. One girl, Lisa, was being EXTREMELY discriminatory, and beyond rude. It got to the point where my sister got a hold of corporate, and after still getting nowhere with them, the "manager" at the corporate office hung up on her, and then proceeded to disconnect her service.

I have had a lot of trouble with this carrier. Calling for help is frustrating because their reps speak poor English. My service loses the connection often, and even though I pay for the unlimited plan, I usually get slow. I dropped and broke the glass on my old phone, so purchased a new one. When setting up my account, I got a warning saying my phone wouldn't work with the updated 5g system. It was already past the ten day time period for returns Walmart allows, so I'm stuck with the phone. The manager at the Walmart where phone was purchased even told me she thought Straight Talk was not reliable. If you like frustration and lots of coverage interruptions, go with Straight Talk. Otherwise, don't!

Straight Talk has the absolute worst customer service on the planet. The techs do not understand English and do not know how to troubleshoot and resolve problems. My wife and I both have been Straight Talk customers for years. We both have auto pay and use the same card. For some reason her device does not show up on my account. So, I tried to add her phone to my account only to receive a notice that this device is not on my account. Well DUH. How stupid are these people? On the phone with them for hours and the tech says my SIM card is broken. WHAT! Broken? What an idiot. I finally talked to some who had half a brain who gave me a PIN number and that fixed the problem. I can’t take making another call to Straight Talk Customer screw ups. I’m switching to another service.

I purchased an international plan. I told them that it was to be able to make calls from Mexico to the U.S. They gladly charged me but when it came time to, calls weren’t going through. I called and ask and they told me the reason was cause they don’t have towers in Mex. I asked for a full refund and they wouldn’t. I told them that they should’ve informed me about that instead of just taking my money.

I received a $15 eGift card offer through email, the link in which did not work properly. I called the customer service twice, both times getting to customer service representatives in Philippines. They spoke poor English, were not able to adequately understand me, were not able to find the offer I was referencing, and were overall useless. Ended up getting the plan at full price.

I enrolled for Auto pay before purchasing air time for my son’s phone a little while ago. I was quoted the discount price on the ‘preview’ screen where I was to list my credit card information for payment. Thinking I would be paying the amount quoted, I completed the payment transaction as was reflected ‘Auto Pay Enrolled’. However, I noticed shortly after the transaction was made, I was charged regular price. I first chatted with customer service who saw the error and referred me to call 1-867-6470 along with a PIN number to reference my account.

My past few phones were purchased from this company. I’ve used them for several years & not had an issue until my phone died due to no reason (I use an Otterbox Defender case for extra protection on my phone & it is less than a year old). I tried to reactivate an old phone, which was also on my account from previous use with Straight Talk. The website wouldn’t allow me to reactivate my old phone, but instead said they could give me a deal on a new one. I’m struggling financially & can’t afford to buy a new phone. I purposely keep old phones as a backup for this reason. I have lost all respect & loyalty to this company. They are trying to force me to spend more money by claiming incompatibility. This is planned obsolescence and dishonest business practice.

DON'T PURCHASE ANY PHONES OR SERVICE FROM STRAIGHT TALK, you'll be sorry. It might be good in the beginning, but being a customer for 10 yrs they changed.. Poor customer service, poor service period!! They also took most of their service cards out of Walmart. The only cards that are available are the $30 and $55, left. You have to use a debit card to purchase time.. There are other plans and service providers. Also I can't even purchase time for my phone until I upgrade a new phone (purchase a new phone). Then they'll accept my payment. So take my advice, if you don't want interruptions or bad service, then don't go with Straight Talk.. Or find out for your self. GOODLUCK.

I have had Straight Talk for a few years now and have recently traveled out of state (Maine to Bridgeport, Pennsylvania). Somewhere along NY I have lost service. When I contacted customer service all they said was my phone was using a Verizon tower and I just simply won't have service. So I spend 7 days in PA with no way to use my phone unless I find Wi-Fi... This is ridiculous. Correct your map so people know what they are really getting. I'm considering using a different company.

I’ve had Straight Talk for several years. I have myself and my three kids on their service. Lately I’ve noticed my phone calls are dropped or unclear. What really upset me was paying auto pay and finding out my sons phone service was dropped. I called. Only transfer many times to different people who couldn’t communicate clearly. Then I was told his sim card didn’t match the phone and I would have to purchase a new one. It’s the same one that came with the phone almost two years ago and no matter what I said they treated me like I was lying.

I bought a phone from Straight Talk Wireless website because the phone was capable of being a hotspot. I could not get the hotspot to work? So I called the company. They said, "We don't do hotspots"? I just bought the phone from you ($100) just for the hotspot! They will not give me a refund on the phone! They will not unlock the phone so I can go to another carrier! They would do nothing! I say false advertising, among other. Now I am stuck with a brand new phone that I can't use!! Now to get the hotspot I have to buy another phone from the new carrier! I will never use this company again! I am spreading the word to the world about this crooked company! And to boycott the company! One Very angry customer???? I will be going to the Better Business Bureau for sure!

Straight Talk will not publish my feedback so here is what I said. Not happy, they lied to me, sent wrong or bad sim card, refuse to refund my money, said if I want replacement I will have to buy a new sim card.

I have been with Straight Talk for 6 years now and I have never had all these problems that have been occurring in the last 2 years. Three days ago I purchased a new phone Straight Talk phone from Walmart and call customer service to transfer my current number to my new phone. I was told my transfer was complete. Two days later I noticed I wasn't receiving any calls or texts. I called my sister and she said, "Oh hey I didn't know you changed your number!" What? These people changed my number without my permission or consent! When I called the lady said, "Oh I'm sorry. Let me change your number back!" I stayed calm. She said it will change back in 24 hours! The new day no changes!

I read a lot of the reviews and what I can see is it just like me there are other people out there being scammed by Straight Talk wireless. I’m actually thinking we should all file in a class action lawsuit. Like seriously. The first time I got the phone how about the card for the first 30 days at work beautifully! Next time I go to refill my service what's 3 days later than my actual payday causing me without a phone for 3 days. So, I bought another card and reactivated on the actual day date of my pay day. The next month again no service except for this time 5 days. Plus I haven't been able to send a single text message since buying his last refill card. And also it says unlimited talk text and data but when you run out of your gigabytes you run out of all of your bare necessities of this piece of crap phone.

I've been a Straight Talk customer for over 8 years. I went into my account to update my credit card information due to the expiration date. They took this opportunity to increase my rate by $1.72 per month. Customer service representative Alan couldn't give me a reasonable explanation nor did he care. He refused to allow me to speak to a supervisor and just wanted to get rid of me. I will be changing cell phone service providers.

I am a 60 year old businessman and I can tell you without a doubt that Straight Talk is the worst company I have ever dealt with by far. Call their customer service number and you get no options to talk with anyone. You get survey after survey from other companies. They keep double charging me and it's a nightmare trying to fix it. You get sent to India and speak with incredibly rude people with no ability to do anything but tell you that it's your problem and they won't even make an effort to fix. If you persist they hang up on you. It's unbelievable and I for one am going to speak with our State Attorney General and the Better Business Bureau. Everyone who has Straight Talk is either already switched or in the process. It's unbelievable that it can be so pathetic and still be in business.

In March 2019 I called Straight Talk to change the card number being used for autopay as it was no longer good. Straight Talk assigned my new card number to another phone I do not own. They will not credit or give back my money. I have lost 94.30 dollars. I am also afraid to make any more payments on autopay. They take no responsibility.

I have been with Straight Talk for almost 4 years. Never had a problem. Then they let the person that stole my phone access my account and turn my stolen phone on. When I questioned them they made me feel like I was the thief. And now he has access to my account and I don't. On top of that I have severe health issues and no phone. I was never more disrespected like I was yesterday.

I purchased 1G of data for $15. I was using it for navigation and it was gone in 15 minutes. I called customer service and they told me I used it up and that was too bad. I researched my phone. It keeps up with data used from hotspots on a full screen. I had used 14.37 GB of data. I told them I would screenshot this and send it to Straight Talk headquarters in Miami. They restored my data but it was hard work to get them to do it. They are stealing your data and using it in their third world countries.

Placed an order for a Straight Talk phone. All went through just fine and went to bed. Get up to an email from Straight Talk that cancelling the order was successful. Called Straight Talk and was told that the charge card company rejected the order. Called Visa and learned that Straight Talk cancelled the order. Contacted Straight Talk and was informed that I had to place the order again, but they needed an additional $30 for the phone even though they cancelled the order. What a way to make money - stop an order then increase the price by $30. It was so easy to fix. They could see the order and the amount - just replace the order. But no. There was a price increase and even though Straight Talk cancelled - I am responsible and must pay additional $30. Is this an unfair business practice?

They have the complete most disrespectful non-helping call representatives ever. They will forever lose business until this issue is fixed seriously. Had an call representative PURPOSELY mess up my phone activation and after I told them it was fixed it done correctly she asked was anything else she do with me like she was rushing me off the phone. I was so pissed. What made me even more I explained how and what I was calling for over 4 times. And she continued to do what she wanted to do.

On the 3rd this month, I updated my service from the $35 plan to the $45 through auto enrollment. Imagine my surprise when 3 days later, I am charged for the $35 plan anyway. The $35 overrode my $45 plan and reset it. I called in immediately to get some help with the situation, and was told that they would reimburse me for the plan, and reset it to my $45 plan. A week later, I had seen no reimbursements to my bank, so I called in. I was told that they would fix it, and I should be seeing the fix and reimbursement within the next two days. I called yet again when, lo and behold, nothing happened. This time, I was told it would be added to my reserve. Okay, I can handle that.

My niece got a phone from her mother and we tried setting this phone up with Straight Talk but was unsuccessful. So I told her when I get more time we will call Straight Talk. Well apparently when I went online to set it up is when the 30 days started and they were unable to even help us unlock the phone from its previous carrier regardless of the fact that this phone was never even used as far as service. I am so mad I may not even ever use this method for cellular service anymore. Even after I explained to the manager that the service was never used and that she as a manager should be able to help us as customers but she refused.

Customer service is not friendly. You barely understand what they are saying like they don't speak English. I was with Straight Talk for more than 5 yrs. I needed help. They gave me the runaround and changed my number without my consent and I couldn't get the number back. They don't make you feel like they can help you. They said you can bring your own phone. They said the phone wasn't comparative but my Straight Talk sim card was working in the phone. I was making calls and texting. I gave them numerous of chances. I'm done. Cricket wireless is my new family. The hell with Straight Talk.

We initially had great service from Straight Talk, I believe we have been 2 lines for myself and my wife for 8 years. This week I have received a post card that my iPhone 5 is extinct and I must purchase a new phone. This phone for me is “new” as I switched to a “smartphone“ only 2 years ago and I have just figured out how to turn OFF all the stuff I don’t need and accumulate the apps I do. The turning point is when I have tried for 3 days now to purchase one of their phones: the coupon they gave they would not honor with the advertised price: the online check-out absolutely refuses to work. Repeatedly stating “generic error“.

I purchased a hotspot to use when traveling and it is subject to months of no use. My phone carrier has recently added the hotspot and I ordered the sim card to use it. Found out the Straight Talk unit is locked and they told me I have to have it active for a year before they will unlock it. Sounds like a contract to me.

I purchased a Verizon SIM card to use in my latest (2018) iPad Pro on the Straight Talk's "Bring your own tablet" plan. My iPad qualified for their service based on their website so I signed up for the plan and paid for one month. They sent me the SIM card, I installed it and tried to activate it and it would not activate. I called their technical support and after 2 hours talking to 4 people I was told they don't know why it doesn't work BUT there are no refunds at Straight Talk. How does a company sell a product that does not work and not refund your money?

I bought a service plan and ordered a SIM card. After getting the SIM card I called to activate on the "bring your own plan". I have an iPhone that was working on Verizon and went through the steps to move from Verizon to ST. The agent was unable to make the SIM card work and blamed the phone. They said it was unrepairable. But the iPhone works fine with the Verizon SIM card. They won't refund the money for the service plan. So I'm out of $38.

The phone costed 100$. You can't activate the phone at all unless you use another phone or have a wifi signal at all. Once activated 60gb unlimited service you only get literally 1 bar of service LTE 4g signal. It's complete false advertising to say you have unlimited access to 1 bar of service on a 4g network when the other plans are exactly the same. Trying to load a webpage with a picture on it from the non wifi phone signal is ridiculous! It's a sham.

I have had Straight Talk for probably 5 plus years. About 2.5 years ago I purchased an iPhone 6s Plus from them. I purchased another iPhone 6s Plus from them this year because my old iPhone is wearing out, and now all of a sudden I can’t get straight talk service with the iPhone 6s Plus now. I haven’t moved, I’ve lived in the same zip code for 25 years, and I must point out I had perfectly fine service with Straight Talk all along.. I tried switching to Cricket Wireless with the new iPhone I purchased less than 2 months ago but Straight Talk refuses to unlock this new phone, because I haven’t had any service on this particular phone for at least 1 full year. Yet I’ve been a customer with them for at least 5 years. I don’t understand how an iPhone cannot “have service” in an area that I currently use an iPhone, not to mention iPhones are on every major cell phone network. I would never recommend Straight Talk to anyone, they are a complete joke.

I am a disabled veteran and my wife and I have been with Straight Talk for over 5 years. We had had no in service or out service, phone or text, in our home for 4 days. Called customer service and they ran around and did nothing. Four days later we switched carriers and it took 2 1/2 days for them to release our phone numbers (payback on their part). They would not unlock her phone because they said it was too old. After getting over all of that, found out they would not refund 24 days of paid coverage back. Neither on my pre-paid nor on my wife's re-occurring charge. They don't tell you this while they are bugging the heck out of a customer, to get them to sign up for the auto charge. Would never do business with them and we will most certainly warn others.

I have been with Straight Talk for 1 year and 1 month and on Fri May 10th 2019 received a text stating "IMPORTANT: Act today to keep your service running smoothly. Learn more: with a link from them (http://st-w.co/LoRRp01)." This led to a website from Straight Talk with a video saying I had to buy a new phone in the next 6 months as they are migrating to VoLTE service that my phone is not compatible with that VoLTE network upgrade so I must buy a new phone. So after way too much research I discovered that the service I paid to Straight Talk is really Tracfone and they use Verizon as their carrier, and it is Verizon that is making this network upgrade.

I got a Straight Talk phone in 2017. Brand new. Advertised 8gb of storage, only had 1 gb usable. I was annoyed about the lack of storage, but I lived with it. Data service became spotty, going from 3G to 1X or even nothing at all while I wasn't moving, but that probably happens with every provider. Sometimes I would have to turn my phone onto Airplane Mode and then back off again just to get it to use data again. And it was completely useless if I went out of state, literally crossing a state border would turn off my service (I live in Iowa and this was observed with both Illinois, in CHICAGO of all places, and Missouri) presumably because it was out of my "home area" which may be common with other service providers, I don't know. But whatever. It operated.

I was in a pinch just got back into the country and needed to purchase a phone. It did what I needed it to do unfortunately I just happen to live in the 0.4% area where the reception is "Straight Garbage" So check your area first and make sure you fall into good coverage site or you risk horrible communication spells and dropped call.

I have been a Straight Talk customer for 10yrs. Two months ago I upgraded my Galaxy Note 4 to a Galaxy Note 8 (bought offline). Needless to say after countless hours on the phone, many phone calls, rudeness, they hanging up on me, poor English and not understanding (both parties), my new phone still does not multitask (talk & internet at the same time) like my old phone did.

I'm a long time customer of Straight Talk. Last week I purchased a Galaxy S9+ phone from them for a total of $854. It was so hard for me to use (is very heavy and too big for my hand) and several features either didn't work or were beyond my understanding. I decided to return the phone and have my service switched back to my previous phone through Straight Talk -- a Galaxy S4. I thought I'd at least have phone service while I shopped again for a newer model. That's when the trouble began. Try as I might through literally hours on the phone with customer service, the "port" department, etc. the phone would not work. I worked on and off with Straight Talk from 9am until 10:10pm that night.

This company is by far the absolute worst corporation I have ever dealt with in my life. I have been a customer for 2 years with three phones. Multiply the cost of a phone plan by 3, now times that by 24. That is roughly 2,520 dollars spent on this service. Not including the phone cost themselves that were purchased from Straight Talk. About 3 days ago, my phone with Straight Talk service stopped working. I called Straight Talk and they gave me THE WORST customer service I have ever experienced.

I purchased a iPhone 6S and to no avail. The service plan I purchased didn’t work after turning it on. Also I tried to transfer the number I use for work only for that not to go through!!! I called customer service several times (6) only to be put on hold, hung up on or have a person come on the phone who speaks POOR ENGLISH and then hang up on me again!!! I contacted the Better Business Bureau and plan on suing them for FALSE ADVERTISING AND FRAUD. Stay clear away from STRAIGHT TALK. THEY ARE HORRIBLE!!!

If you never have to call customer service the service is mediocre at best. If you call them it's almost impossible to understand them and what you can understand is rudeness and even being laughed at. They are like children who are unattended and they know they say anything they want to and not be reprimanded.

Terrible phones from Walmart, substandard service. I used Straight Talk for 10 years; service especially the phones went downhill. The bottom of the barrel in my experience. After 10 years of $30/month I switched over to **. Night and day difference.

I paid $300 for a Samsung Pro7 cellphone. Straight Talk customer service told me this phone is damaged, it won't update. Said they would send a new one, now decided not to. They lied to me. Bad company.

My phone had an update that will not install. Called LG to see what was the problem. They said to call my service provider so I did. The first guy on (4/19/19) kept telling me they don't do the updates but he said to try again and again. I told him, "Why would I try clearing the history cookies? Even did a factory reset to the phone." He didn't help me. So I hung up the phone because he was be smart with me and saying, "Well the phone work so" and I said, "Yes it does but that's not the point." My phone said it needs an update so it will not install to the phone so I hung up because I was done with it.

I do prepaid telephone services. Walmart only has Straight Talk now so I tried it. From the very beginning I had problems with the charging unit. It did not work and when I plugged a similar cord in phone it still would not charge and told me I needed original cord. Company was no help whatsoever, AT&T would have sent me new cord, no questions. Then I had problems in major cities not getting service till I turned phone off and on again. Then when I switched back to AT&T with only 9 days on new month, Straight Talk would not give any refund even though I even had problems before. AT&T would have hooked me up with something. I never should have gone thru this and am glad to be back to AT&T.

Call the 611 for them to not understand English nor speak it after going over and over and them not understanding. I can't take anymore and ask to speak to supervisor. She says supervisor Ok but just continues to just sit on phone. After numerous attempts she says please hold. And then she comes an disgusting her voice and says she is the supervisor. Ok said, "No you're the one I have been dealing with." She then admits that she's not the supervisor and yes it's the same person I've dealt with. Straight Talk IS DISGUSTING AND TRULY YOU DONT SAVE MONEY. YOU LOST IT! AWFUL SERVICE, AWFUL RESOLVING AND CAN'T GET IT FIXED.

Do not give them your credit card number! You cannot remove it from them and they will keep charging you long after you cancelled their service and “ported out” your number, LONG AFTER YOU TOLD THEM TO STOP. Then they tell you to call your credit card company and remove the charges and they will not dispute it. But they do dispute the charges, in writing AND they will lie about it, in writing. So depending on your level of service you may end up overpaying them a few hundred dollars without any service from them. I had to cancel my credit card to stop them from charging.

Unbelievable. Why has Consumer Affairs not stepped up and taken a look into this company to figure out why there's so many negative complaints - everyone can be wrong. I purchased a wi-fi device for hotspot and I also purchased a plan for $25. The plan came with 2gb a complimentary data. However I was not able to connect to the internet at all. It won't connect to any of my devices L. My tv, my laptop, my phone, nothing. However, they advised me that on their end it's showing that the wi-fi data has been used up on their end. And now I can't get my money back for the plan I purchased. Now I have to return the device back to Walmart and out of $25.00m. This is a complete ** inconvenience. Why are you guys not doing what you need to do to protect us as consumers!!!

Really upset that I had to put a star rating because they deserve none. Straight Talk is supposed to be a no contract TracFone service. Well come to find out it’s really not. Although you pay full retail price for a phone you don’t actually own the phone. Straight Talk requires you to stay with their services for 12 months (consecutive). That’s right pay a bill for a 1-year before they will unlock your phone you paid for. Sounds a lot like a contract doesn’t it? Right! Then Customer service agents are extremely rude and disrespectful. They can’t help you and transfer you multiple times before you speak with someone that tells you they are sending you an email with instructions on how to fix it. So again, no help. If you’re looking for a true no contract don’t buy a phone with them and get it turned on.

I wish there was a zero rating. Firstly their inability to cancel orders PRIOR to shipping is horrible. Far easier than how they demand you receive then refuse Fedex. I did just this when their website said "order not able to process" so unfortunately I tried again to same error message. Luckily I checked bank as I have become so used to customer service failures, so proved right yet again...sadly. There it was exact order twice! Out $200.00 and after 20 min told refund in 30 days! Why does it take 2 seconds to grab our funds, a month to return it? I wish I had read reviews prior and unbelievable after so many same complaints, nothing is done to rectify! Clearly their service and system is utterly inefficient. Please do something and hire qualified staff. Where is the CEO in all of this? Does he/she know or care?

I purchased a service plan and it was suppose to be added to the end of my service date and Straight Talk added it nine days too early. When I called I was told the automated machine paid it and they could not help me. So they stole nine days service from me and will not fix it. They told me They were sorry an automated machine did it and they could not fix it, sorry.

The Straight Talk website sent us a duplicate order for a phone. A phone rep told us the extra phone could not returned. After 40 more minutes on the phone, someone said he'd help, but then he disconnected me without confirming they'd accept the return or reimburse me for the phone.

Just bought a phone 6 days ago for my son who received a message today that off his data has been used. In the settings it shows he actually used .98gb of data. Called the company to see what happened. The man just kept saying that all the data was used, would say hold on while he checked it out and then came back to say the same thing. Given that it was a new phone wouldn't even compensate for anything, just kept saying to add a new plan. Spoke to a manager who kept saying the same thing. I even asked where they were because of the accent and acting like they didn't even understand simple mathematics, was told they were in some place in Columbia.

I bought a phone from Straight Talk website and make Smart Pay payments. My Galaxy S9 is defective so I called Straight Talk and the said it wasn't their phone but a Smart talk phone. I had to send the phone back but they don't give you a loaner phone in place of the bad phone. I was told that they are a leasing company and they don't do that (Well on my lease car if I have problems with it I take it back to the place where I purchased it and get a loaner during the repair). No matter how many times you call you will receive a different answer every time. They do not care about their customers because now I don't have a phone. When I got my new phone I took the AT&T carrier because I had Verizon on my old phone well they said AT&T won't work with a Verizon phone, they said I need to go buy a new sim card to get it to work. They have poor customer relation and service!

Okay, so I've been with Straight talk for maybe a year or so. My mom bought it from Walmart. We kept up with payments and this past month, we paid a month advance so we were good right? Nope! Twice this past week, my phone's data was gone! No calls, no texts, no internet. I even got a text message from a 900 number and assumed it was from out of the country! We called customer service and they said someone tried to use/steal my phone number. It was taken care of that day, I got my data back and life went on good until a few days ago. In the middle of the day I suddenly have the same problem, but no 900 number issue. We called again, waited too long it felt like.

I have had my new phone only 3 weeks, I bought it from Wal-mart and all of the sudden it won't charge. I paid $100 for it. I have tried several different charges and have still only got it to the highest of 11% and then as soon as I make a phone call or look up something, it is dead again. For a brand new phone that I paid $100, I would expect even a cheap phone to last longer. I'm going to bring it to the technician at Wal-mart and see if they can figure out a solution but since I've already tried it on chargers of other people's this looks bad - especially when I got this phone specifically so I would have a new phone for my business which is having its Grand Opening in ONE WEEK, ARG!

I love the unlimited talk, text and 10 gigs of data that I get from Straight Talk for a flat fee. I get reception almost everywhere I go. However, I HATE THE CUSTOMER SERVICE EXPERIENCE! I absolutely dread calling them. I speak to so many companies each week for work and I can tell you that most if not all large companies have mediocre customer service agents. Every once in a while you’ll get lucky with a large company and speak to a highly qualified agent that is way underpaid.

I haven't proven this yet, but I'm almost positive that Straight Talk and all the other cheap cell phone services are actually using a VOIP connection which is phone service over the internet and not via cell phone lines. The sound is terrible and it's exactly like the VOIP service. I think these companies are not disclosing it. The only major lines are owned by the big companies, Verizon, Sprint, and AT&T. And by "lines" I'm referring to satellite/air lines. I think these companies are scamming everyone by using technicalities to get around what they are actually providing. I have been with Straight Talk for many years and just recently the service has gotten much worse, most likely due to the amount of users accessing their internet phone servers. This needs to be uncovered and exposed to the media and they need to disclose what they are actually selling.

I went online to purchase extra data for my son's phone for $10, it denied my card even though I knew there was plenty of money to cover well over $10. I thought it must be his plan so I went and purchased a plan not realizing the plan I purchased only had 1 gb of data for $35. The following day both charges went through my account. The next plan up for $45 has 25 gb of data, I called to change the plan within a day of the $35 and the $10 charge it showed as denied both went through my account! They refused to change it so I paid $45 for 3 gb of data instead of the $45 plan with 25 gb of data! I will dispute with my bank and go get my son a different phone because Straight Talk obviously does not care about customer service. The supposed supervisor I talked to was Sheila and when I asked for her ID number she hung up on me.

Recently, I purchased a new phone through the Straight Talk website. They sent a wrong phone other than what I ordered and it was not usable with the towers where I live. They refused to send a return label, after I was told by one of the MANY reps I talked to that one would be emailed to me. So, after hours on the phone and multiple chats with them, I have to pay to ship a useless phone back to them that they sent out in error. They refused to make good/correct their mistake. I will be looking for a new carrier when my time expires this month and I will be looking into reporting them to the BBB.

The whole experience was horrible. Spent over 6+hours on the phone being transferred back and forth to each department. Wasted $40 on data I can't use because the device will not let internet connect. The customer service reps was rude. They want me to pay to send the device back into the company. Asked several times where I bought the device that it was probably misused before I got it. Funny thing I bought it brand new off of the Straight Talk website. I'll never buy another device of any kind through Straight Talk and I am switching all 3 phone services I have to another company as well as the mobile hotspot.

I needed to activate a new iPhone and when I finally got thru they kept putting me on hold. It really shouldn't take more than 5 min for the whole process. I waited about 45 min before they disconnected the call. Worst customer service???

I had been a customer of Straight Talk for years. Today they totally failed me. Their customer service is horrible. I am out 300 dollars for a phone that Wal-Mart sold as a Straight Talk device. I cancelled my service on the day of monthly renewal and they charged me anyhow. They will not reimburse me. That is what you get for cheap phone service. Use it if you want, but the moment that you have a problem or transfer a phone, the trouble will start. You will not get an English speaking representative, and both of you will not understand each other.

I been a customer for years. I had a iPhone and I transferred over to a android phone. Well now the nightmare begins. Anyone who has a iPhone that I text I don't get their messages, my messages keep going back to my old iPhone that's turned off. I must of spoke to higher-ups each time and they got dumber with every person I spoke to. They said I need to tell people with iPhones to not send I text messages. My reply was, "How do I know who has iPhones." I keep having to repeat myself over and over, I asked if I could get a new phone since I had the phone for 2 weeks and had nothing but problems with the phone and they won't let me return phone for a replacement. Worst they don't understand English.

I've had this service for my mother for about 5 years and the price is great! I just got my landline a little bit ago and the price is great. No complaint yet. I am worried about their cell phone service. I would not pay that price for cell phone coverage. Anyway good landline service. You're kind screw if electricity goes out though.

Talked with representatives and supervisors about the poorest coverage I ever had from a cell phone carrier. The only solution given was to change my zip code in the area which it used most. I explained what a problem this would be. They told me that there was no other option. I paid for the phone and selected a $35.00 plan. I have had them less than a month. I asked them if they would unlock the phone so that I can use another carrier that offers better coverage. They say not for a year. They advertise as a "no contract" cell carrier. If this is true then why am I in jail for a year with a carrier that cannot provide service with a good signal. Why do I have to pay for something that only works in some places?

I started using Straight Talk back in May since it was one of the cheaper options with Verizon. I never had too much of an issue with it until recently, the only big downside I noticed compared to Verizon was that data was a lot slower. About a month ago I lost my phone so I bought another one, and when I bought the other phone the data was not working with it so I was told to buy another SIM card for it, which I did. I went to Walmart & spent $50-$60 on a SIM card kit & a renewal code. Now, I called customer service about 4-5 times to get it set up since about half of them knew English... one of the calls I supposedly spoke to a "supervisor" who kept asking me over & over again "Do you have data?" when I kept telling him "My data is not working," and he put me on hold then hung up.

If I could give them 0 stars, I would. Run from this company. They do not honor their warranties on their phones. I bought a Samsung phone from them. It does not work. They would not replace it or give me all my money back. I repeat please run from this company.

They false advertise they're truly unlimited. When you hit a certain amount they shut your service off. Also if you spend more on a phone that comes with a hot spot you're not allowed to use it. You can use it but again they will shut you off for using it so why sell it. Much better companies out there.

First, let me say that I have been in retail biz most of my working career and sometimes you have to step out of the box to take care of your customer to keep them as your customer. What I have experienced with Straight Talk is horrible. What has transpired is within 1/3/2019 to now 2/27/2019. Straight Talk Mess: To start with, my Mother is 80 years old and is basically homebound. She has some health issues too. Because of this we want to make sure that she can call 911 if needed and be able to call her family and that we can call her.

My husband and I have been with Straight Talk for a very long time as well as adding our kids. We have had a lot of problems over the years, but now they're charging us an extra $7.21 PER LINE. Here is the reasoning: "A fee, charge or surcharge to fund state and/or local E911 related programs imposed by law on prepaid wireless users or assessed by us to recover the cost of complying." "This amount is to help recover our contribution requirement to federal universal service." "This amount is to help recover our costs related to complying with government regulations and programs."

Bought a new phone - then when the billing began the phone cost doubled. I don't want to go over this story yet again and again (I have emailed them and BBB and Attorney General and several reviews) but basically when I purchase the phone I was given conflicting info on the phone and website -so I chose to do a live chat throughout before actually purchasing - confirmed price and payments etc. I saved the transcripts and have everything in writing - what I was buying and what I was paying for- the Straight talk employees on both the live chat and phone call both guaranteed the price and confirmed everything was good. ALL lies. I cannot send back the phone because there is an early payout fee and or a return fee- I have been robbed. Also another HUGE problem is ever since buying the new phone I now receive about 10-15 phone soliciting calls a day - ironic or did they sell my contact information to these solicitors.

My son went from an iPhone 5 to a 6s from Wal-Mart. I always add minutes through the app. The new phone was on 2 weeks before they cut it off. After 3 days I actually spoke with someone who resolved my issue and they cut it off AGAIN the next day. They proceeded to tell me I have to buy another refill card or show receipt of the last refill card. Once again I purchased through the app. Last rep used order id and my bank card number. Why Do I have to send a receipt of something you already have. They tried to talk to me like I was slow. One guy hung up on me when I told him I'm a call center rep myself and far from stupid. Now I have to spend more money so my Diabetic son can have his phone for emergencies. Looking for a new service provider. Sad... I have 3 phones through this service.

This company has been charging me for an extra phone for a whole year, I contacted them last year to inform them and they had told me that they will fix it. Come to find out that they've taken an extra $160 out of my account over the last 4 months at least. They refuse to fix to it, they did say they cancelled the charges this time (again) however they refuse to refund any of the money they have been taking. They told me I have to contact my bank. So I'm filing fraudulent charges against Straight Talk for the second time in as many years. Do yourself a favor and take your money and time elsewhere because this company is worth its weight in manure.

I have been using Straight Talk for almost 9 years. Since their phones were lacking, I continually have made use of the "Bring Your Own Phone" plan and usually haven't had too big of a problem with the phones working other than them being time-consuming to set up. I've always elected to be on auto refill. For many months, I've been magically booted out of auto refill wondering why my phone isn't working, but hey, you get what you pay for, right? I thought, well, Straight Talk is cheap enough for me to put up with these headaches. I've finally decided I've had enough.

They have a plan that reads that you can get an automatic 3 months reacquiring payment. It reads that it is for 3 months only but it is forever if you do not cancel it. The customer service is not helpful at all. They refuse to refund money despite that it was obvious that I did not know it was a reoccurring since I did a month plan after the 3 months. Make sure you are reading ALL the fine print even though I did and never saw it, and do not count on any help when you call customer service.

After several years with Straight Talk, I upgraded my phone. New Straight Talk brand phone kept disconnecting from service. No error message showed up. I just realized the hard way when texts wouldn’t go through, or someone who tried to contact me via cell emailed me and I got the message on my laptop. None of the customer service people would advise me to get a new phone until the fourth time this disconnection occurred. Walmart discontinued the phone, but didn’t tell users. Still in the process of returning that phone.

As a general rule, I will only post positive or informative reviews - my experience with ST was so bad, I am obliged to go negative and hopefully save a few poor souls the fate I incurred. We've been ST customers (with two accounts) for almost four years, and have no complaints with their BYOD/auto refill service. However, we recently found a new/less expensive carrier and set forth to transfer one of our two accounts at the conclusion of its end date (the second we will move in a few months).

Reps need better training for upgrade activations. When calling to get a sim card, I ended up buying both CDMA and GSM cards because they weren't sure which one I needed. When I called to activate, she had me try the GSM one first and then she said it wasn't the correct one and to open and insert the CDMA card instead. It didn't work so I was transferred 3 times and was on the phone over 70 minutes. Finally they gave me a case number and a phone number that was good for 2 weeks, in case it took that long to get it fixed. I was assured my old phone would continue to work, which it did not.

Every month it's a struggle just to have service. They don't give you what they promised and have horrible customer support. I bought a unlimited data card. Expecting unlimited data. I am not able to afford WiFi so I use my data to stream music and watch YouTube. 3 days before my service month ended they shut off my data. I called. They said I had violated the terms of service by just using the data. Literally just using it "too much". I had not used it past 20 gigabites of data 5 more than the $45 plan. I felt robbed. If using data the way it was meant to be used as mobile WiFi is against their terms of service then I feel that they should stop marketing it as mobile wifi. Overall I would never recommend Straight Talk to anyone as I feel like they are just stealing from people.

Bought a phone that stopped working after a week. Posted it back for a replacement. 6 weeks and 5 ticket numbers later, still no phone. After multiple calls to corporate and another 10 days, we agreed on a Samsung S5 in compensation for the time and loss of money. 4 more days and the phone arrives. I thought yay finally, but it wasn't to be. They sent a Samsung lunar valued at $50. Not only that but it had been reconditioned. Refusal to reimburse my money or send the agreed upon phone. After 10 years with this company this is the service you get. I have now moved on and will never use this company again.

I am very disappointed in the auto refill. After having service with Straight Talk for some 8 years now, I have always used auto refill with no issues. Now each month the refill date moves up a day each month till it is now debiting out my acct twice some months because not every month has 30 days. I think this is a rip off to us customers. Fix the service plans to match the calendar dates! I just had to cancel my auto refill because I am on a fixed income which does not come till the 1st (which some months it comes earlier due to weekends or holidays), Straight Talk's only solution to the issue is for me to sit here without service till I figure out a convenient date to refill that will work with my check monthly.

I've had Straight Talk for years now. The phone I have now Samsung 7. I bought by payment plan. Which the way it is treated and spoken S.T. makes it sound like you're buying the phone thru them. SURPRISE, you're not. About 3 times now my phone's hooks up with the printers at work. I've had to call to get help to get it back to S.T. Wireless. One customer service female was so rude about everything. I promise you I was not rude to her. I was taken back by how she was talking to me.

I bought a Samsung Galaxy S7 and the $55 Unlimited Plan. My speeds are slower than dial-up. I had used 7.43 GB when I contacted Straight Talk customer service. They said they have a right to review my account after I've used 60 GB. Okay, what does that have to do with me? I have used 7.43 GB. They stopped answering. No fix, nothing. My download speed was 0.29, my upload speed was 0.10 on LTE. They will take your money but if you have issues, too bad. Not their problem. Worst wireless company I've ever seen. As I am trying to post this, my speed is so slow that reCAPTCHA can't connect. I'll keep trying until it does.

When I called to get my payment info changed got into war of words with snarky overseas "SUPERVISOR". When I hung up in frustration her revenge? She reported that I had called in and reported my phone stolen. I am having them pull the call recording to have to prove my case. You think anyone at TracFone parent company in U.S. cares if they have someone who would do something like this? NO! 72 hours they told me to get phone back on and no credit for time lost and threatened me if I go to another company. I contacted my attorney and am trying to joining a class action suit. About time we held these companies responsible for their actions.

Hands down the worst ever experience dealing with customer service. Was told I would be transferred to the department that could assist me only to have a recording come on telling me they were closed, and all this after a 27 min phone call ending with them hanging up on me. I will be changing providers in the morning.

Their website has absolutely no information on where to return a product you purchased. It's very vague. It is very unclear on how your refund will be processed once they receive your return. The name of the place to return it to will change based upon who you ask. The customer service rep I spoke to didn't give me a name at all. What am I supposed to put on the shipping label? There's no clear information. Also, the customer service reps don't seem to really care and half the time you can't understand what they're saying. The customer service rep I spoke to literally spent almost ten minutes looking up where to return the product and still didn't give me complete information. Beware of this phone company. I honestly suggest you go to the mainstream cellular service providers like ATT, Metro PCS, Verizon, or something like that because Straight Talk isn't worth it.

I have had my phone service through Straight Talk for about 10 years. Their phone service is ok. However they will steal you blind on the home internet service box thing. I am a victim of Hurricane Michael and I live in Panama City Florida period. I lost my home and had to move out to the country where Comcast was not servicing. I decided to buy the home Internet box from Straight Talk at Walmart and use their wireless Internet. Says the phone service was OK. It came with 2 MB of data and it took me almost a month to use that data when I added a $40 card which was 4 MB of data. Three days later it was gone. I call customer service because when I logged off that night it said I had lots of data. The next morning I had none.

I have been a Straight Talk customer for over 6 years. I have ok service with my phone - not great but functional - but the customer service is the worst you will ever experience. It is unbelievably bad. I was on the phone for over two hours yesterday and today trying to get the information I needed to port my current phone number to Verizon. They refused to give me the information, kept telling me to do things, I would do them and then they would ignore me for long periods of time and tell me I needed to do something else. After 55 minutes, I asked to speak to a manager, so I was put in limbo for an ungodly amount of time and even though they ignore you, they continue to send warnings that they will end the call if you are not interacting with them every two minutes. She finally told me "that's just our spiel."

I'm ok with the plan but may go elsewhere just because this company is highly incompetent. Beware if you order a phone by accident or change your mind, because you CANNOT CANCEL YOUR ORDER. You will have to return to sender then they will process a refund. I have a feeling that getting a refund will be a pain as well. Where in the world are you unable to cancel an order while it is processing before it is shipped? "You can't cancel because your card was already accepted and now it is processing"... Say what? I was placed on hold for over 20min by a "corporate manager" also shipping dept? Hung up, called back, got another who gave me the processing BS.

We bought my son an iPhone6 during the 2017 Black Friday deal. He already had an Android through Straight Talk so he simply transferred his SIM card from the Android to the new iPhone. He has paid (out of his own pocket) for service through Straight Talk for over a year using his iPhone 6. My husband calls their unlock department and is put on hold for over 3 hours waiting for a representative to come on and help him. At no time did their recording say they were closed!

Straight Talk phones - where do I start? My 20-year-old son lost his Straight Talk phone in December while out on a horseback ride. We tried to find it, but it quickly became apparent that we were not going to find it and that it was mostly likely under three inches of fresh snow. His friend had an extra AT&T iPhone and offered it to him. He then took the time to travel to Wal-Mart to purchase a new SIM card AND a $45.00 Service pin for the iPhone. When he tried to install it, it wouldn't work.

SO I waited several months for the cheapest phone on this site to be available for online purchase. Once available, nearly done submitting my credit card info online on their site, a live cast person comes to ask if I need help. Not that I needed any help but person asks for me to wait patiently while they check to see if that phone is available at the moment. I had to wait for several minutes... Now I had read elsewhere in someone else's comment to be warned. That they will tell you they don't have and try to get you to buy a different phone. Sure enough that is EXACTLY what happened!

I have had Straight Talk since I was 17 years old... I have always had the auto refill and now that they upgraded their plan to $55 unlimited data I decided to go ahead and upgrade it to that. Well when my service became due they charged me for the wrong plan!!! I got a text just now saying that my data was almost up so I called them just now and spoke to a very rude girl who pretty much told me that I would have to wait till my service end date which is the 25th!!! I just got charged $50 to receive the wrong plan and they can’t do anything about it?...when it’s THEIR fault! Literally beyond mad??? I have been a loyal customer for 7 years and this is how I get treated!?

These people!!! Customer service sucks and will frustrate you to the max! I ordered a new cell SIM card because the current one I had was not compatible with the new phone I purchased! Straight Talk decided to require a signature for a $.99 SIM card! No one is home at the time of delivery in the middle of the day well because you know people do have jobs!!! They basically told me, "Order a new one and wait for a refund when FedEx sends it back"! No I couldn’t go pick it up from FedEx cause they are over an hour away from where I live! I seriously will make this my last month with them. I can’t deal any longer! The company needs to go out of business if they aren’t going to serve their customers correctly!

Was recently inquired to purchase the 55 dollar plan whereas I always stuck with the 45 dollar plan, I read the fine print. It states that data is restricted at or around 60 gb. Which is beyond reasonable. However I have 3g speeds masked as 4g LTE. I haven't even reached 3 gigs yet and they already killed my high speed. I paid 10 dollars more for the same plan. Try streaming YouTube with data cut. Not fun. Thinking about launching a lawsuit for misleading information and false advertising. I've already gotten two phones. One with the 45 dollar plan, 1 with the 55 dollar plan and literally the buffer rates past high speed are the exact same. You get 4 gigs high speed on both plans and after that, that's it.

The service is great, until you need customer service or tech support. They will waste HOURS of your time "checking their system", but will not resolve your problem nor will they credit you for service you pay for but don't receive. I've been with them about 4 yrs. They haven't fixed the issue or made it right. Have had issues since November, They refuse to refund the plan added 2 days ago when service was working. Spent another 3.5 hours with them today with 9 different people repeating same steps only to Supposedly make it to corporate supervisor on for him to say "I can't change policy," and hung up on me. I still have no mobile data and drop calls regularly. Do not be deceived by their cheap plans, they deliberately waste your time by keeping you on line for hours and accomplish nothing in that time.

I wish I could post my picture as proof but do not buy from here. Their reviews are biased. They declined my review of 3 stars on the website because I was honest: My review on website: Product great! Customer service not so much. I had ran into a problem and had to call customer service. Instead of helping fix the problem, I came close to wanting to return the product because their customer service was the worst. They were rude, it took 14 minutes to find my information and then I was transferred to another person and he found it quickly but was very rude. My response from StraightTalk: "Brittany **, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

I purchased one Straight Talk phone that worked for about 6 months; I contacted Straight Talk and had to send my new phone back to them, they sent me back a reconditioned phone; I was using it before Christmas 2018, and it shut off, saying that I didn't have no SIM Card; I have written to Straight Talk three times regarding my defective phone; no respond back from them. I went to Walmart in Savannah GA last Monday, and the man in electronics sold me a lesser cost phone by Straight Talk which it is now cutting me off while talking and also won't allow me to answer calls.

This was my original review to Straight Talk: "I bought this to use while traveling to areas I knew I would not have WiFi. And it worked just fine, UNTIL I needed to get more data. I purchased more data, leaving on the hotspot as instructed, but the new data didn't appear. I finally called, and they did something on their end, told me to turn it off, turn it on. Then it worked again -- for about 10 minutes. Another 1.5 HOURS on the phone with their support and being passed around to 3 or 4 different people, the final solution was the SIM needed to be replaced. I don't have time for that, as I won't be in current location by the time the new SIM would arrive, so I want to return it. Ok, I can do that. BUT, I will NOT be refunded for the 5G that I purchased that morning, because in that brief period of time when it worked, we used 61M. Will never purchase Straight Talk again. The only reason I didn't give it 1 star is because when it did work, it was good".

I bought my son a new phone for Christmas. His previous phone was on Straight Talk with an auto renew. He left his old Straight Talk phone with me. Had been dead for days and I had no charger to charge it so no minutes had been used since 12/25/18. On 1/3/19, his plan auto renewed. We both spoke to customer service on 1/3/19 and were both transferred to the "refund" department (in quotes because I am quite sure that no one will ever receive a refund after talking to this department). Anyway, even though no minutes had been used they were not going to issue him a refund. Buyer Beware, read all of the terms and conditions before purchasing a plan. Everything on there is aimed at protecting Straight Talk and not us, the consumer. They cover themselves well. On anything that I have ever had, if you cancel the auto renew/plan/service, I always get at least a prorated amount of money back.

It doesn't seem to matter what your problem is, even if it's a flat out false advertisement on their end, they basically tell you to go screw yourself, in spite of the fact that they just screwed you. If actual customer service and working with a company with some sort of integrity is important to you, Straight Talk is NOT THE WAY TO GO! Run far and fast straight to another provider that actually cares about their customers because Straight Talk IS NOT that company!!!

i've been with Straight Talk for a year now and my payments are on automatic Draft so why do I not have service? This is horrible. I need my phone. That's why I pay my bills. My next payment is due 12-03-2019. This is very disappointing and I have a monthly statement to prove my claim.

I purchased two new Straight Talk phones and two plans for my Grands. One worked out fine. The second line had a number that was previously owned by someone else and was receiving text messages and phone calls that was inappropiate. I had phone number changed. Two days later, the phone service was disconnected. I talked to several people at straight talk and sent verification of phone purchase, minutes purchased. Still would not re-activate the phone. Asked to talk to supervisor and the Supervisor was rude and hung up on me three times after he told me that the only way I can get the service reinstated was to repurchase the minutes. This company is a ripoff. I wish I could give a less than one star rating. If someone is pleased with thier service, trust me, it won't last. This is the worse customer service I have ever dealt with in my life time.

Bad service, slow speeds, false advertising. Unlimited data is not unlimited data. They cut you off at 60 gb and worse customer service, first you get an automated line which does not have an option to talk to a live person and you have to repeat yourself over and over. Now the topics that I've ever need it were mentioned. On top of that when I finally got through to a live person after try and options 20 minutes later your call is routed to India where they only speak broken English and do not try to solve your problem but simply read from a script and just keep repeating it. Very annoyed. Do not recommend for anyone. Verizon and Sprint are the best.

I have had Straight Talk for a few years. Every month they bill the monthly charge earlier and earlier. We have called and complained and I kept saying in two years they would get a extra payment. Well this month I have been billed twice. You can never speak to someone who speaks English enough to understand. This company should be put out of business.

Straight Talk served my purpose at the time. I always used it when I traveled. Clarity was fine. There was time when it was hard to hear. The help lines were foreign which was hard to understand. When I paid I set up automatic payments so I would not forget.