Straight Talk Wireless Reviews

Went to Walmart because I became tired of trying to figure out Verizon's bills. My phone logged on to the net; but dialed and they sent me a $750.00 overusage bill on Internet access, even though they knew it was anything relevant to where I log on. Straight Talk Wireless does auto pay without mistakes or increases. They have good coverage, Samsung Galaxy phones; couldn't be happier.

Straight Talk allowed a male to compromise my account. This male is the same male I currently hold a PPO on and fear! When they allowed my account to be compromised they allowed him to commit a felony by tampering with a phone device. I was at the sheriff's office for 1 hour and 55 mins on hold waiting to speak to a manager when the line went dead. Several calls later and several HOURS ON HOLD! A total of 8 hours of being placed on hold even though when they asked if they could I repeated no. No. No. Why ask? To have no success in having them activate my phone. Nothing like taking the only line of communication away from a family in fear of their lives! Thanks Straight Talk for such an amazing job at keeping your customers' accounts secure. 4 YEAR CUSTOMER WITH 4 ACCOUNTS ALL COMPROMISED NOW AND A FAMILY MORE IN FEAR FOR THEIR SAFETY THAN EVER.

After reading other's experiences and the overall rating that Straight Talk is receiving, I could not be in more agreement. Their customer service truly is piss poor and asking them to remedy a situation in an equitable way is taboo for them. I called to buy another month's worth of service a week ago and they stated my debit card was declined. There was plenty of money on my card. After two attempts and calling my debit card customer I was not able to use the card because the prior transaction put a hold on the funds that according to them was not there...not twice but four times!! Withdrawn and refunded except one of the transactions for which I received nothing for what was charged. This took time and I have been...soon to be had been a customer for 4 years.

My phone was deactivated without any advance notice even though I had auto-refill set up. Their reps were so busy I couldn't get anyone on the phone to find out what happened. I should have received a text, email or some kind of notice before my phone was turned off so that could have been prevented. I've spent hours trying to get it reactivated since I had questions and couldn't actually reach a live person, just voicemail hell over and over. That is terrible customer service.

Bought BYOP Activation Kit, wasted my money! I have tried to activate a total of 5 phones and each time I get told that phone is not compatible! WTH?! 5 phones and none are compatible, really?! It's not the phones, it's Straight Talk, they are nothing but a big damn ripoff!! That's the bottom line!

First of all I bought the minutes for 32.10 and I did not get my money back. When every time I tried to call a number I got "THERE IS NOT ENOUGH MONEY IN YOUR ACCOUNT", I called Straight Talk customer 20 times and they could not or would not fix the problem, so I called my bank and they disputed the transaction on my bank account and I got a land line phone.

Straight Talk has a very unreliable service. Keeps crashing when you try to load a page. Is it a piece of **. Straight talk can **. They're a bunch of ** just like ** Walmart. Walmart ** too. I wish every ** Walmart would burn in **.

Customer service is next-to-useless. Over 30 minutes to get connected with a representative. I've now been on the phone, mostly on hold, for 26 minutes just to get my web account password reset. Had their website worked correctly. I could have reset it online, but that feature was broke as well.

I have spent the last 2 months online with ST trying to figure out why my Hotspot has not been updating my data usage even though they were charging me every month for 1GB I never received on my device that I rarely use. I added a prepaid 4GB data card for backup just in case I ever went over (Which I rarely do since I don't use it much.) but the device never updated. I contacted ST online chat & the person said it was fixed. NOPE never updated on my device, it said I had 128MB left. So I went online chat again, I told them to take me off auto refill & I would just use up my 4GB reserve which my online account said I still had. They said, "We took care of it", my device never updated. So I thought even though I had never had to do this in the past, maybe I just need to use up this 128MB for it to update, so I did. Nope never updated!

I used my Straight Talk phone for 5 years with spotty reception at bear. I moved to where my reception was unusable. When I tried to unlock my phone, customer service And the supervisor "Adolfo" fell back on their policy of unlocking phones and refused to do so. Good thing it is pay as you go, get out while the getting is good. Zero customer service.

I called in to get help adding a card for my daughter. The customer service was rude and would not help me after 50 minutes on hold. We will just go back to AT&T. How can you not help a customer who has been there for 5 years.

Do not do business with Straight Talk or Smart Pay!!! Nothing but foreign people who can't understand a word you're saying and only want to sell you stuff. Then they can't help you after that. TERRIBLE CUSTOMER SERVICE EVER!!! Don't do business with this company!!!

I have no problem with Straight Talk phone service. BUT their customer service is a different story. I have never dealt with any business as inept as Straight Talk when it comes to customer service. Every customer service rep that I have spoken to has such a difficult accent to understand that I have to repeatedly ask them to repeat what they said. Then no matter what the problem - ie no service, didn't receive an order or whatever you are having a problem with - they have no recourse to offer you. Currently, I am having a run around regarding a phone I ordered from them. FedEx tried to deliver the new phone but we were out of town due to severe medical issues with a family member. When we returned we had the notice that FedEx tried to deliver a package. We called FedEx to ask if we could come and pick up the package and the answer was no.

I travel south in winter months with my camper and need wireless data service as most of my banking etc is done online; therefore, online access is extremely necessary. In 2016, I purchased a Straight Talk Wireless Data Hotspot and a data card and all worked well. In January, 2017, when I traveled south, I purchased a Straight Talk data card for my hotspot. I called to activate the data card and as usual, I had a person on the line with an accent I could barely understand and they obviously could not understand American English. We attempted to activate the data card, he had me to scratch the back of the card to reveal the access codes, but the activation was unsuccessful. He stated I needed a new SIM card which he would send me free of charge. I gave him necessary information for the SIM card to be delivered by FedEx to my camper as I had no mailing address at that location.

Been a customer for over a year with no problem when purchasing monthly plans but as soon as I went and got a year plan my data has not been resetting, and I called the Service Center and they said it would be fixed, and it was for less than 24 hours. I get a text saying I went over my data. When calling back they say they can't do nothing and say I used up all my data. So far three different reps told me three different days in which my data will reset but the guy I talked to yesterday was trying to help and told me to call back if I still have the problem, and now they tell me they can't do nothing about it. These guys are the worst customer service ever. I bet when I call back again they'll tell me another date. Make sure you screenshot your conversations and save your texts. I got my texts stating they say I went over my data allotment as soon as it resets but still they won't do nothing. Never using this company again!!!

I had a lot of problems getting my phone activated to begin with then they tell me that she will put a note on the account to extend my service two weeks because someone activated my phone card and not my phone. So the end date comes up I call and they tell me they can only extend it 5 days and there was not a note put on the account. So after paying 60 for a 45 phone card and only being able to use my phone for 14 days they could not even follow through with what they said they would do. I will never use them again. If you say you are going to do something then do it.

I bought an iPhone 6 one month ago from these crooks. Paid 300$. Yes I knew it was refurbished but I've bought refurbished phones before with no issues. The volume button doesn't work, the screen is literally popping out of the phone, the battery dies unless it's plugged into a charger. My bad for buying a refurbished phone, but I called them and they were no help. Told me to take it to an Apple Store. Screw you crooks! Do not buy from these people.

Wal-Mart employees know virtually nothing about the Straight Talk cell phones that they sell. If Wal-Mart employees do tell you any features of the Straight Talk plan, such as coverage, SIM cards, phone compatibility or upgradeability, do not believe them. They are most likely wrong. Straight Talk coverage is the worst and completely unreliable in the most popular US cities. Straight Talk service is located in the Philippines and it is the worst. They know nothing about US States, they don't understand the complexities of the English language and will keep you on the phone for hours as they read from a script that tells you to finally call another number in the Philippines that usually does not work. Straight Talk service in the Philippines is a joke! The plan is the bottom of the barrel. Terrible in all categories.

I told the lady on the phone with that my phone kept going black and I only had it for a week and ask her if there's anything she could do. There was a problem with the phone not the service and she inform me that I would have to restart my phone. Now I have pictures of my son on there that was just born so I didn't really want to be stopped my phone unless it was necessary 'cause those are memories that would be lost forever. The lady then got very rude to me and asked me what was more important the pictures or my phone. I am heard that the pictures were more important to me. She then told me I could save my pictures to a computer. I told her I didn't have a computer to save them on now. I have a 30 day guarantee. She told me she's going to help me because I refused to restart my phone. She was very rude and when I asked her name so I can turn her into her supervisor she told me it was Gay.

I purchased a new LG G5 smartphone from the Straight Talk web site for my wife and for myself through their SmartPay program. Once it got here it took over 4 hours just to get my phone activated. They kept using that excuse that their phone was not a "Straight Talk Phone" even though I had purchased it from their website. They kept switching me to different departments trying to get it activated. Once I got both phone activated we started to have problems with mobile data issues and the only time I was able to connect to the internet was from home. I called and spent nearly 3 hours trying to get the problems with my wife and my phones resolved to no end. Finally I called and asked for a shipping label so that I could return the phones and have a refund. They send the shipping label but are not going to refund the money.

I have 4 phones with Straight Talk and unfortunately mine dropped and broke. I got a new one but since I drop them so often I decided to get one of the old phones and have my number transferred to it and replace the old phone with a new one. Simple task, right? Here is what they have managed to do so far. This was on day one and the duration was 4 hours and transferred from Miami to the Philippines. My phone number is completely lost. My daughter's phone is dead and they told me 48 hours and still no activation. They tell me they need to send me a new sim card to activate my phone. (Remember they just said it was lost.) 5 days without two phones, sim card arrives in regular mail. Not FedEx or UPS or DHL.

I have been a customer with Straight Talk Wireless for 2 years (my daughter's phone). Today when she got home from school her phone stopped working. Called Straight Talk and they told me that the phone she has been using has not been used in 1 year (she used the phone today and Straight Talk actually sent her a text today congratulating her on her anniversary of 2 years) and her phone number was changed to another phone and is no longer active in their system. I was transferred to the "higher" team and after 1 hr and 12 minutes I got nowhere. The agent said he could not verify the phone number or account since it was no longer active and then told me the phone again had not been used in 1 year.

I have been a Straight Talk Wireless customer for over two years and bought a Straight Talk iPhone to upgrade to a newer phone. When I called to activate my new phone the customer service representative was rude, disrespectful and told me the phone was a Verizon iPhone and I had to buy a SIM card kit to use it. I think it's one of the biggest scams to sell a phone and then make someone buy not only the service card but a kit that costs another $60. If you sell the phones they should work our of the box once service is added. I will no longer be using Straight Talk not only for this but their overall lack of coverage around the country and it has become more of a headache to keep service with the rude people they hire for customer service.

I'm posting this to share our Kafkaesque, five-month experience with Walmart Straight Talk over a defective phone and their comically terrible service and support. As Walmart Straight Talk has repeatedly proven to be completely unconcerned with the treatment of their customers, The only thing remaining is to share with the world via social media.

I was upgrading to new phone and Straight Talk disabled my old phone and I am still waiting on SIM card for new phone, week and not even shipped! But yet, they charged me for service for the month. I am just going to Verizon, Straight Talk is horrible.

I bought a Samsung Galaxy S6 phone for use with Straight Talk for a Christmas present for my son. After 2 months of using the phone it would no longer turn on even though it had a full charge. I contacted Straight Talk and they told me to send the phone back and they would send me a replacement phone. I sent the phone back to them and they sent a Samsung Sky replacement phone, which is a much cheaper phone. So I called again and told them that is not the correct model phone and wanted my Samsung Galaxy S6, so they had me send the incorrect phone back.

I have been with company for seven years. Bought a Galaxy 6, the phone lock, and they was unable to unlock the phone. I only had the phone for about three months, they refuse to address the issues, and customer service, well I know anyone that called understand where l am coming from. Also they don't make that information clear when you buy the phone. Straight Talk will not assist you with any advice on how to proceed, and if need a new phone, or what to do. Also they say they offer a refund, but it's almost impossible to get due to the rules.

I enrolled in the auto-refill option for my monthly plan. The credit card account that was being billed was compromised. While waiting for the new card Straight Talk tried to bill the old card. When the payment didn't go through they shut off the phone, instead of contacting me to ask what the problem was with the card as my other creditors did. When I inquired as to what was going on I was told I'd have to start the auto pay all over again. Then to add insult to injury I was told it would cost me more per month. Despite the fact I've been a long time customer and the credit card being compromised was out of my control they wouldn't give me the monthly plan at the previous rate. I'm very disappointed with Straight Talk's customer service and the lack of putting the customer first. Customers beware!

I drive a truck. I have used this service for over 6 years. It used to work everywhere. Not anymore. More often than not I have either no service or only one bar on my signal which you can't even make a phone call with one bar. No data most of the time unless you are near a big city. Coincidentally I have never used all my data until the month they started offering additional data plans. My data ran out at exactly 14 days into my monthly service plan four months in a row. That in itself is a scam. This phone service has become worthless.

After being with T-Mobile for three and a half years, I decided to switch cellphone providers to save money. I spoke to a representative from Straight Talk Wireless and was told that as long as my cellphone is compatible utilizing their services, I can bring my own phone and keep my number. I went to Walmart to purchase a SIM card. The associate spent over forty five minutes over the phone, trying to turn on the account. She was unable to do that and gave me my money back. I understand that she was trying her hardest to help me, but the website is beyond deceitful. It said that if consumers have cellphones from T-Mobile or Sprint, it's compatible. It didn't mention anything about unlocked cellphones.

I purchased a year long plan after being with them for a number of years. I went over the data usage amount and was told the first month that they would move the next months plan up to restart the data usage. The next month the data ended even quicker than the 1st month and I was told the same thing. This time the data was not restored. I called back the following day and was told I could not get the data moved up and if I bought the 1 month plan I would forfeit my entire year plan, for that 1 month just to get the data repaired. This is a ripoff.

The worst customer service ever and I am not sure if managers are legit. All I have been trying to do for 2 weeks was to get a sims card (my service is already paid for). I spoke to several managers. They say they sent out... went to wrong address (even though I told them my address. Spelled it out slowly 5x)... (Also told them several times I need a Verizon sims card. Gave me the wrong card AT&T). Never received a new sims card and was told they never made a new ticket to send me out by management, even though they gave me a fake confirmation #. Then spoke to a corporate manager I told him everything including names and badge numbers. Was told by corporate manager I was lied to.

I have been having very bad service from Straight Talk. Each month on the first I add a $55.00 card on my account and you're suppose to get 10 gb of unlimited everything so why is it that I just paid my $55.00 on March 31 and here it is April 13th and they are already slowing down my internet speed and this happens every blessed month. The same day I add the money on my card my speed is suppose to be very fast and it's as slow as a turtle and of course I have to call them each month about the same problem. So in total I'm paying $60.89 that's with tax out of my bank each month for service that is horrible. I despise calling customer service because most of them are rude and very hard to understand and half the time they hang up on you.

HUGE RIPOFF by Straight Talk prepaid wireless hotspot. BEWARE EVERYONE...YOU WILL NOT GET THE DATA YOU PAY FOR, I BOUGHT 4 GIG PREPAID CARD for $40 plus the device cost me $49.99, and I only got 2 weeks of very, VERY minimal use internet. I know EXACTLY how much data I use every month for the last five years at least on record and my average usage is between 2 to 3 gigabytes per month, and that's with doing everything I enjoy, so I cut back to about a quarter or LESS being very mindful and shutting the device off when I wasn't actively using it, never watching videos or downloading any music or movies, etc. and in 2 weeks the entire 4 gigs is gone!

I purchased a $50 5 gig hot spot card as a birthday present to myself to catch up on episodes of my favorite show. I activated the card Thursday morning. After watching 3 full 45 minute episodes, I started another, and the hot spot shut down the internet connection about 20 minutes into the episode. Customer service, who are always awful to deal with, tried to tell me there wasn't a balance left on my card. WHO would pay $50 to watch television for less than 4 hours? Every time I have activated a new card I have to call them because of the same issue! NEVER AGAIN!! I AM SO DONE WITH STRAIGHT TALK! I would strongly advise anyone considering purchasing a hot spot through them to reconsider!

Straight Talk has better coverage and tech support than most I have used before. I have had great luck with their products and services.

Straight Talk is great! I live in a lower level apt. and Verizon is the only service that works in my home… Straight Talk and Verizon service works for me. The price cannot be beat! The only thing I don't like is I can't understand the people who take the calls when you have an issue.

Straight Talk Wireless provides a good product for a decent price but if you ever have technical difficulties it can be trying to get through. They use an out of the country source so they are hard to understand and bad connection.

This is by far the worst wireless company out there. I wanted to unlocked the phones that my beloved brother bought his two kids. My brother passed away this past December and we wanted to transfer the phones to our existing family plan. I explain my situation to Straight Talk and they basically told me that they do not care if my brother died! That the only way they unlocked the phones is if you get deploy. The sad thing is that I was about the provide them with a copy of my brother death certificate!!! Please do not used them. The worst wireless company out there.

I just got a $55 10gb card on March 30. It's now April 4, they sent me a text saying I used up all my 10gbs and now will slow down to 2gb. I hardly use my phone. It seems to me they are starting to be SCAMMERS. They me to go and buy another card and reload to get 10gs again. SCAMMERS SCAMMERS SCAMMERS.

April 3, 2017. The very worst so called customer service on the planet. These people are trained to be abrasive, obnoxious and zero help. Try their best to be asses in word and deed. "Allen" or "Alan" in Bangladesh wasted the entire 45 minutes with redundant **, so called "troubleshooting" to the point of no return or redemption. The next 40 minutes with "Qweenit" was ditto. The ZTE Max Duo, 3 weeks old, yes from Walmart, went blank to never work again. We have posted on our company electronic board, advise folks to stay away from these toxic clowns and Straight Talk if you can. Regards to all; (except all the aforementioned).

This Straight Talk Wireless phone met all our needs. It was meant for a member of our family that was not necessarily responsible and as a temporary plan and to prove their ability to earn another phone.

I've had to deal with horrible customer service every time I've called. What happened to the customer is always right? This time they told me my SIM card would be sent overnight. I ordered it Thursday so it should've been delivered Friday. It's now the end of the day Monday and I still don't have it because they tried delivering it at 1 pm. Who's home at 1 pm on a work day? Not me. I called FedEx to have it delivered after I get home but they told me Straight Talk put a hold on my package and they have to call and have the hold removed in order for me to request stuff.

I have been with Straight Talk for six years and have never had the first problem. They have nice phones. They are also very affordable and offer deals for any budget.

We have two phone lines with Straight Talk. This is the best value we could find. Both phones are "Bring Your Own Device", and yes, you don't pay for that over time, you pay all at once. But the service is great, and ultimately less expensive than traditional contract companies. We travel a lot and we have had zero issues with coverage. The services cover pretty much everything any other service can cover. The price is great for unlimited data, minutes, and texts.

I have been a customer of Straight Talk for over 5 years. On Friday 3/24/2017, around 7:30pm or so my iPhone 6 went on search mode and can't seem to find service. The phone was just on my stand. It was completely random. The same occurrence happened during summer of last year 2016, and after 3 days it came back after replacement of the SIM card. This time around I waited two days to make contact figuring it will come back but it didn't. On Sunday the 26th, I contacted Straight Talk and after troubleshooting the phone, the representative explained to me that I needed a new SIM card again. I had to wait two business days he said. Well on Tuesday night, the phone randomly gained service for a few hours and then again, went out.

I purchased a Samsung Galaxy S4 directly from the Straight Talk website. I received the phone and was very happy with it. One day, after owning it a couple of months the phone updated itself. After the update, the phone would no longer boot up. I contacted Straight Talk and the agent talked me through some steps to try to fix the phone, but all to no avail. Finally the agent told me to send the phone back to them for a replacement. I did this quickly and it was no time before I received a new phone from them.

Buyer beware! Beginning December 2016 since the system updates data is out the window. Works sometimes and then there's the rest of the time. Have logged over 20 hrs on the phone about lack of data service. Finally after reading all the reviews and all the new SIM cards that had to be sent out. I received after great opposition in mid to late February. Now after spending more time reloading than surfing they tell me my data is up. But I should say this most of this is Pandora buffering time. After great discussion several operators admitted it doesn't take high speed to listen to music. DO NOT BUY INTO THE HYPE!!! It's not worth the endless calls to tell you to call back from another line! With absolutely no help or solution!

I decided to pay more for my data plan $55 and I'm still getting just under 5 GB instead of 10. When I call I get lied to by people who can't even speak English. Is there others who have had this happen also?

Straight Talk Wireless’ phone service is less expensive than any other that I have found yet. The coverage is as good as any other I've had. The only thing I can complain about is the service goes out too much and that scares me because we are disabled.

Three weeks ago about internet for our home I have been using the Wi-Fi on my phone to use the internet instead of using my mobile data. I called customer service today because I received a text message saying that I had use all of my mobile data. My mobile data has been turned off for 3 weeks. I'm nine months pregnant and hadn't left my home in those three weeks for the chances of going into labor. So the man I spoke with over the phone at customer service said that I was lying and have not turned my mobile data off and then I was just doing it to get free data. Why would I lie about my mobile data being turned off when I said here and had internet for home to run my Internet on my phone off my internet at home through Wi-Fi.

Spoke to supervisor, Evjar, ID # **. Tried to arrange automatic payment schedule. He was extremely rude. Refused to let me talk to a different supervisor and said he was the only one there. He told me he was on the east coast, but found out later they are in a different country. He said he was the owner of Straight Talk. Scary that these people have our credit cards. They hold us hostage with no supervision. Really??? I could go on and on about what this guy told me, not enough time, scary.

My wife's phone was working fine yesterday. This morning however the service was deactivated. I called Straight Talk and they said that the phone had been deactivated because in their records it shows Walmart said the phone had been returned to the store. How could this be the case when the phone in question was in my hand and I was reading them the news numbers off the back of said phone. Today is March 29 2017 and we still had service time on the phone until April 17th, yet the phone was deactivated without our permission. They just kept transferring me to other people and kept making me give them the same information, and kept repeating that Walmart had reported the phone as returned. I asked for a manager, put on hold, women kept getting back on the line saying "I'm still waiting for manager." After 30 mins I replied "You have lost 2 customers" and hung up.

Last Friday I purchased a phone for my daughter. Gets home to set it up. Once I was finished it kept telling me the only to contact my provider. I speak to a rep and she said it takes up to four hours. Ok I called back in 5 hours nobody could get my daughter phone to work. Told me to call back in the morning where I can speak to some special tech people.

I have been with Straight Talk Wireless for 5 years. I am happy with their service. I do think they should have a better reward program though. It takes way too long to accumulate points.

Went to Walmart & bought a card... I asked about it & they said that's what I needed. Now, they saying that it's only for a mobile hotspot device even though my phone has a button for hotspot device that it cannot be used on a Straight Talk phone. I called Straight Talk and ask them did they own the data service and the talking service and they said yes. Well, Straight Talk said it was Walmart's fault and I had to deal with them but Walmart said they cannot exchange it even if they wanted to so I called Straight Talk back and they eventually hung up in my face. But I don't understand. If you own the whole data and phone plan it should be really easy to do. I asked them if they won't do it or they can't do it and they replied they can't do it. We know that's a lie.

Well, where do I start. I was interested in going with Straight Talk but had a few questions before I bought a plan and activation kit. I went on their website and used the chat option to speak with a rep. I asked the rep if my Verizon iPhone 7 is compatible with their service because the website said it wasn't when I entered in the IMEI number. The rep assured me that my phone was "definitely compatible" and so I bought an activation kit and month plan from their direct website. Upon arrival, I go to activate my phone and it will not activate because the phone was incompatible the whole time. THE CHAT REPS WILL SAY ANYTHING TO GET YOU TO BUY, BUY, BUY.

I am on the $45/Month payment plan but I rarely use my phone so I bought the $30/Month card and wasn't allowed to use it. Since I'm considering going to TracFone, where I can pay for only what I use, I didn't follow up to change plans with Straight Talk.

I'm writing this as I have been on hold for a half hour waiting for their service to update. Whatever that means. I called asking about why my phone would only hold a charge. They were rude and I had to keep telling them what the problem was.

I am very satisfied with Straight Talk. The coverage is great and the signal is always strong. Unlimited talk and text for $30/Month plus local taxes and 911 fees.

I did have AT&T and my bill was getting higher and higher every month, so I switched to Straight Talk, and I'm glad I did. My service is great and customer service always helps. I know exactly what I have to pay each month and get the same service as AT&T offers me except I get MORE data with Straight Talk, so I'm a happy customer.

I ported five numbers from one landline, and four cell phones to Straight Talk. That was over three years ago. We have begun to replace some of the phones with newer models. Both the initial move to Straight Talk as a provider went smoothly, as has changing to new devices on our plans. Their CSRs are the most polite of any I have ever dealt with, and even with the language barrier, their patience makes it a breeze to get things done. Much of what the customer needs can be done self-serve, on their website.

For the last 2 months my phone has been deactivated by Straight Talk. I'm on auto refill so this shouldn't be happening. I've updated my payment information 3 times already. Twice on their automated system and once on the computer. When I called them tonight to verify their system had been updated, they told me everything was fine. I asked the person I spoke with to tell me what they had in their system, all the person kept saying is if you have a problem next month text help or the 611611. I told the person I wanted to speak to a supervisor. She said she is the supervisor. I told I want to talk to the person over her. I've been on hold the last 35 minutes.

I have been using Straight Talk for well over 6 years now and have been 98% satisfied with them. I have had a minor issue here and there but it was remedied immediately.

Why, oh, why did I not see these reviews??? I had a year of great service. Bought a new phone. The 4g LTE did not work. After 3 hours on the phone, where they advised me that I needed to have another phone to fix this one (I live alone), I went over to Walmart to hopefully resolve. After an hour on the phone there, with a sales associate assisting, the phone did not work. I came back to the store to exchange my phone a few hours later. They would not exchange it. It's within the return time, but I would have to buy a NEW phone in order to keep my phone number and minutes. This makes no sense to me. They would not budge. I had no extra money to buy another phone. So I left the store. Trust me, I will have a different phone with a different company within the week. Buyer beware!!!

Just wasted 4 hours over a 25 hour period to port my phone number from Verizon to Straight Talk. Throughout the process the customer service representative kept on telling me my iPhone 6S was not compatible yet the Walmart rep said he has had success with 1000+ iPhones. Even Verizon said there was no reason why my iPhone wouldn't work with the Straight Talk chip. Verizon confirmed my iPhone was unlocked and had Straight Talk's ticket number **. It was obvious Straight Talk wanted me to buy another cell phone which I refused to do. Frankly, I was not going to waste another minute trying to convert my cell phone. There are other $45 deals out there like Boost Mobile. Buyer BEWARE!!!

I bought a mobile hotspot card by mistake and called Straight Talk to get it transferred over for minutes. I was told my loss. After being put hold for 45 minutes. Ask to speak with a supervisor. The representative stated she was a manager so I ask to speak with her manager. Stayed on hold for another 20 min before hanging up. Straight talk is a RIPOFF. DON'T USE THE CRIMINALS.

Before I tell my story, I must say this: I can only use GSM enabled phones in my area, so when I am shopping for a new phone, I know what to be looking for. Ok now onto the real story... I purchased an iPhone 6 Plus (Silver) 16GB from Straight Talk in February of 2017. As you will see in the photos I provided, the website clearly states that this phone model supports GSM. That is exactly what I was looking for. I received the phone on time, so no complaints there. It was what followed that started the problems. Once I activated the phone, the signal instantly read "Verizon". Now, I'm not a tech genius, but I do know that Verizon runs on CDMA enabled phones ONLY. So, immediately I knew that I was sent the wrong phone (This is false advertisement!)

Twice now I have gotten $45 cards to refill my phone. When I went to add them to my phone I got messages that told me the card was already in use. I had just bought each one of them and had just scratched off the silver bar on back. I called customer service and they continually told me there was nothing they could do because the card had been used. I'm trying to figure out how these cards have been used when I had just bought them.

I feel like I have to warn everyone I can about what a terrible experience I had with Straight Talk. They were rude, condescending, and comically wrong in all of their information and how they talk to their customers. I spent more than 3 hours on the phone with 4 different people managing to get all the way to corporate to have people talk in circles and try to squeeze every penny they could from me. All I needed was to port my number over from them (a number from a different service provider) and they wanted me to pay at least $45 dollars to reactivate a phone that doesn't even exist anymore. I never write reviews but I wanted to shout from the rooftops how they just tried to swindle a penniless student who was just trying to get my account opened. I hope people start to realize that there are less expensive and better quality places out there. I truly cannot believe how they treat their customers.

Totally have been disrespected as a customer. Was automatically signed up for auto refill by them when I activated my account in which I never approved from my account. They deducted twice, and when I called for the 2nd time CSR was disrespectful as if I caused the issue. End up not liking my phone I purchased from Straight Talk, so I called to get it transferred to a different phone. Called 4 times cause phone never was transferred over to new one, CSR never called back to confirm or anything. So I end up purchasing a new phone from MetroPCS with no problem.

When purchasing another month's service plan on my Straight Talk phone I called an 800 number try and get Reserve Minutes that had previously been an option. This automated service did "offer" the option of Reserve and I chose it. I also wrote down the amount of minutes remaining. My remaining Reserve Minutes were lost the following day. Yesterday and today I have been on the phone (using precious service minutes) to have them return the reserve minutes. Yesterday I was told the minutes would be back by this morning. They were not. I called and spoke with Mae-Anne and she told me they could not add minutes once the date of my service plan from last month had ended. Last month I also chose Reserve Minutes when I added the next 30 day plan, but did not pursue Straight Talk's breach of contract.

My data speed slows after few weeks of usage. I don't watch videos a lot but when I do over few day period it's so slow I can't watch without it cutting in and out. I'm not happy and thinking about switching to Metro. My son has Metro and his data speed lasts whole month.

They don't know what they are doing. Gave the make and model and IMEI number. This is the fourth time sending me a sim card that won't fit the phone yet took the money. Three weeks now no phone that is working. So frustrated. Like dealing with a two year old.

Purchased Bring Your Own Phone from Walmart on 2/19... Asking Walmart, "Will this work on my phone?" Before leaving Walmart, called Straight Talk, "Will my phone work on this plan?" Both said yes. Went home, called to activate. System errors after getting account set up and phone # & being transferred several times. Received Ticket #. Pls call back in 24 hours to give them time to correct error. 2/21 called back. Need Sim card. "We will build one and send it to you." After being on the phone for 2 hours & speaking to 3 different people with 3 different reasons why they can't turn my phone on, "Allow 5 days to receive new Sim card and call back."

Service was ok with Straight Talk but any service was a horrible experience. Then when I wanted to cancel service it was a nightmare! Put on hold for 45 min. twice!!! Disconnected twice!!! I'm beginning to think they are trained to do that so I would hang up and they could charge me service that was on automatic withdrawal! And the "techs" at Walmart stores are useless.

Bought 2 Samsung Galaxy s6 on their website. We received phones. I took my phone out, activated it, no problems. My fiancé works out of town so I waited the night before he got home to activate. When I tried to activate his it gave me a error message. I had to call. No problem. I called, spoke to 5 people trying to understand what is happening, 2 hours into phone call. Loss prevention gets on phone, tells me this phone was reported stolen? I asked, "how was it put in the box with mine then?" They asked me to fax my receipt plus my phones serial number, would be 72 hours. I called today, this was on Thursday, at 8:40 I faxed paperwork. Nothing telling me to refax. Bull crap. I spent over 900.00 and you can't help me at all to see if you received it. Another 5 people literally stating I can't return both phones. They wouldn't provide no info. Not a address or even if I need more info to fax just to hang up on everything again. I'm so over it.

In a nutshell: I've been a loyal customer for seven years. I was always satisfied with Straight Talk until after all the lawsuits took effect. They changed their high-speed data from 3 gigabytes to 5 gigabytes but tell me I've used 5 gigs after only 7 days use! My phone says I've only used 3! This used to be a great company but their name is no longer accurate when it comes to their service.

First I want to say I have been a Straight Talk customer for over 5 years and have had no issues. I pay for an international plan. Now I'm on vacation in Puerto Rico, thinking it is "international" since it is still considered American territory. (Hence international and not continental). Talk about a stressful situation trying to get service in American territory, who does have Wal-Mart stores all over the island. A complete FAIL!!! I have a S5 phone. I could not call Straight Talk Wireless server provider without being charged.

I ordered a cell phone and they sent me a defective phone, so they had me send it back. Then as a replacement they sent me a completely different phone. So they said once again they would send me the package to send it back. After waiting the 3 weeks they said it would take for the envelope to come I called them. They said "we don't have anymore of the phone you ordered so you have to use that one", they said sometimes that's just how it is. I said "forget it I want my money back" and they said "we can't give you your money back because it's been more than 30 days"! Even though it was because I was waiting for the package. Totally dishonest and unprofessional.

From 02/09/17 to today 03/02/17 I have been trying to activate my new phone with Straight Talk's bring your own phone program. On the 9th phone was activated with AT&T SIM Card which did not provide service in my area. Straight Talk Rep. said T-mobile has the best service in my area so he activated my phone with T-Mobile. I had only one to two bars for service :( He said, "don't worry by 4pm all the kinks will be worked out". Well, when 4 o'clock hit I no longer had service on phone. Instead of activating new phone they activated my old phone that I had with Straight Talk... Once again I am on the phone with Straight Talk.

Okay, so I ordered a phone from Straight Talk on February 24th, I also paid for overnight shipping, I understand they dont ship on the weekends and blah blah, It is now March 1st, I still dont have my phone, Ive been on the phone with Straight Talk for the past 3 days, they dont help at all, I am to be moved out of the house that its being shipped to tonight, I called FedEx to change the address, but they said straight talk had to do it.

If you think of prepaid, you're wrong! $45 month is a contract. I am a TracFone man, mind you. I only chat and change my ring tones. I am not on Straight Talk, but my pal is. She is young and has barely money, so - Yup, got a Straight Talk SIM and used a crushed iPhone 4c on it. She is ok. My mom would kill me and say that's a hell of a lot of money. I use TracFone and that's it. Read my review in TracFone soon, be warned. I had prepaid in years and this is a rip-off! If there is Live Chat for Straight Talk, ok! I speak English and these other reps or 1-800 number people barely know what 2 and 2 is 4.

I ordered a Sims nano on Sunday with 1 business day shipping. I repeated my information over and over. The customer service representative had a heavy accent. Gave me an order number that was incomplete. Tuesday came and no product delivered. I called Straight Talk and gave my information to another representative that spoke English as a second or third language.

I bought a iPhone 5s from Straight Talk for my son, with a 5g data plan that does not work in our area, supposedly because I received an AT&T phone and should have gotten a iPhone from Verizon? Hmmm, I thought I was getting a phone from Straight Talk. Regardless, they wouldn't make it right so now I am tethered to a phone that can't access data or texts in my area and they will not make it right. My recommendation would be find someone else to get your phone from.

Been with Straight Talk for years, very pleased with the service and price of the service. Unpleased with customer service and tech support and their inability to fix simple problems in a timely manner! Representatives doesn't speak English well and hangs up on you when you don't understand what they're saying. Tried to perform a phone number transfer to new phone after purchasing a compatible Sim card, they messed that up on Thursday February 23rd, 2017. The next day I requested to put it back on original phone, they messed that up. They keep telling me 24 hrs like the script tells them to say, needless to say today is Tuesday February 28th and I've had no service since Thursday. It's been with the Escalation team since Thursday with no results! Asked to speak to the most senior person and ironically straight talk have managers that they don't work for anyone. Everyone has a boss.

OK to start off my old phone got hacked and became useless so I had no phone. Decided to get a Galaxy s7 on Straight Talk since I could the phone off over time. So I spend $200 ordering everything and having overnight delivery... Well when the phone finally SHIPS two weeks later and arrived at my house almost three weeks later (no phone 3 weeks, and all while trying to job hunt), I finally figure out how to try to activate it since there was nothing in the box besides the phone and a loose sim card. Activation takes almost 4 hours because they can't locate my IMS number in their system.

I was previously a Sprint Customer. I got tired of the cost constantly increasing every month so I decided to try Straight Talk. My fiance is using it and has for several years. She has never had any problems even when we are out of town out of state. Your phone seems to work everywhere we traveled so I was convinced to tried Straight Talk and it seemed to work good for her so I hoped it would work the same for me in which it does. At this point I have had zero problems with my service. I'm very pleased to have switched to Straight Talk and cut my bill in more than half the great service.

I have serious 2nd thoughts regarding Straight Talk Wireless. I've noticed GB's disappearing faster than I can use them. I started with 2 GB for my mobile hotspot, and it was gone within a few hours. I barely had use of the Internet for 2 days. I bought another 4 GB Friday night and see on Sunday morning only 538 MB are left. My account is secure so there's no reason for this to be happening. There is, indeed, something fishy going on here. I had Verizon and rarely went over 12 GB a month. With Straight Talk, at this rate, I'll be using 28 GB+ a month, which is absurd. If you use this company and have noticed similar problems keep complaining and spread the word. I'm not the only one to notice that Straight Talk's GBs are not equal to those of other companies. According to Verizon, 4 GB should get a user 12,000 web pages, or 52,000 emails, or 12 hours of streaming video. A micro fraction of this is available to a Straight Talk customer.

I bought a $55.00 card on 2/6/17. It is now the 17th and they say that I have already used 8 GB OF data. While I was with Verizon I only used 5 GB within the month. Also if I pay for GB I should be free to use them however I please. Straight Talk has no Mobile hotspot, or can't even tether.

The worst I have seen in years. Called twice and got a non-english speaker... both times. She would not slow down. She wanted 2 imei numbers and serial numbers. I knew this would never work. Gave up. Went on website and tried to contact them. Sent 4 emails with relevant information. They never answered ANY of them 2 weeks. CUSTOMER SERVICE, THEY HAVE NONE AND APPARENTLY DO NOT CARE. 0 OUT OF 10 - I GIVE THEM A (1). They did answer the phone. A Joke.

They steal data that I purchased and then will not give it back. They do this usually towards the end of the month to get us to renew sooner than the renew date. My husband was on their app while also speaking to them, complaining that the previous day it showed he had used 3g when he had not even been using his phone that day. We had a day full of appointments as we are both disabled. I was with him and Knew he hadn't been on his phone and he turns his data off when he isn't using it. As he was on the phone with them he watched on his phone his data dropped another 2G leaving him at the snail pace with a week to go. They have done this numerous times and also you can never understand their customer service reps.

Bought a $20.00 flip phone to make have service at my home that is remote in the mountains. All you can buy is 1500 minutes, you don't get all of them it expires every 30 days for $30.00. I wanted to go with another service and found out I have to stay with this lying company for a year, only had the phone for 2 months. It says NO CONTRACT, it's a prepaid phone, went round and round with this company and no resolve. THEY ARE LIARS, THE REP HUNG UP ON ME, I STILL REMAIN. **, STAY AWAY FROM LIARS.

I had Straight Talk years ago and had forgotten just how bad customer service was. I decided this week to give then a 2nd chance, since I am with Walmart Family Mobile (T-mobile) and the coverage is bad. I purchased the AT&T sim from ST. Problem #1, Straight Talk only sends sims out signature required but only charges $.01 for them. I had to dance with FedEx for 3 days trying to arrange pickup. I forgot that with ST, you better give them a work address. Trying to use their online activation did not work. I was promptly charged $48 to my credit card. 24 hours later no activation. I spent hours over 2 days trying to get help including getting a refund (still waiting on that).

I have been with Straight Talk for about 4 to 5 years and my phone was having trouble with my internet and making calls. So I called and asked if they can replace the days I lost when my phone was not working. They said yes so the lady told me when I hang up turn my phone off and then back on. So I did, come to find out they lied. So I called back and told the manager what happened and she got very very rude with me. So I changed providers and very happy that I am not with Straight Talk anymore. They are none caring Liars!!! So if you looking to get with Straight Talk please rethink. They are a bad phone providers. Thanks.

I needed to get a new phone for my son and so I decided to go online and try and order. The order process was simple. I had more choices online than In Wal-Mart. So I get my phone today and guess what the case didn't even match the phone... Wow... It's too big, From a different phone altogether. I'm So upset. Now I have to send it back and hope I get a refund and Now I'm heading to Wal-Mart to purchase one. I'm not even sure I want to use Straight Talk again because the 45 min phone call I just made did not help. And I got transferred 2 times and It was ridiculous.... So Upset and Angry.

The customer service leaves much to be desired with long wait times. Also, the website has frequent issues when purchasing service plans and auto-enroll. But the price is good and the high speed data is acceptable until I need more internet availability.

Straight Talk Wireless is the worst run cell carrier in the history of communication! Never before have I experienced such complete and utter disregard for customer satisfaction! The fact that the location of the overpaid staff is in the Philippines is of paramount concern. The people working at the call center show an obvious contempt for American customers. Economic resentment came through loud and clear, especially from Winnie... If that is in fact her real name. The subsequent calls to this office were met with very similar condescension and attitude. Under a new administration FINALLY, I hope our legislature has the foresight to enact a law whereby ANY SERVICE PROVIDING COMPANY must employ a domestic customer support team where there is some personal accountability!

I have been with Straight Talk for over 7 years. At first, the data was excellent. Now, I spend upwards to $130 a month just to have data. In 2 days of using my data, they slow it down to "2G speed". Then, when you call, they claim that you have used up your allotted data and tell me to buy another plan. I am absolutely tired of spending this kind of money for so-called phone service. I hate Straight Talk. They are the worst phone company now and I would rather use a company that barely picks up where I live than to keep spending this kind of money for service I can only use for 3 days. Makes no sense.

I've only had Straight Talk now for over a month. The initial set up at WalMart was awful. I Was on hold for over 2 hours till someone helped and then it ended up that the person at Straight Talk messed up entering my info in so I ended up with almost 2 days of no service. But it was real easy to set up account for automatic billing. Also, the price is cheaper than other providers, and even cheaper if pay in advance.

Three days ago I switched from Sprint to Straight Talk to save a few dollars. BIG mistake. At first it was fine but after getting warnings strangely the first few days of use for data usage I checked my phone. It showed less than 1GB used but Straight Talk app showed 5GB in just 3 days! I only used 5GB a month through sprint for years. On the third day I had no internet despite spending $45 for unlimited text data and phone. I called and a foreigner says I used up all my data. I explained that's impossible that it's unlimited and only should lose high speed after 5GB not lose internet for good, plus I told them that my phone showed less than 1GB. The woman insisted I used 6GB lol. She continued to insist I buy more data. I said no way to let me speak to her manager. She proceeded to tell me she would transfer me then hung up on me! I called back two more times yet kept being told I used all my data.

I had used Straight Talk for years now - got a new phone for my birthday and have had nothing but trouble since, phone is a Luna. Now every time I travel to another state even my SIM card goes bad - they will not overnight a new one - they tell you it will be two days but it never is. This time I was to have by Monday but now - not until next Monday. My phone has not worked more than it has worked since DEC - no one there cares. I have asked to speak to supervisors, customer service - someone that cares. Sometimes they transfer me and then pretend they care and then hand up on me - hours on the phone have resulted in no one caring at all. They did confirm that you cannot travel outside of your zip code? Seems strange to me. I wish I had known this - avoid!

Had an old phone through Straight Talk that we hadn't used for almost a year. They refused to unlock it because it was inactive. Said I could activate it, pay for a month of service I wouldn't use, and then they would unlock it that same day. Sounds like extortion to me. We bought and paid for the phone and should be able to use it with whatever carrier we chose. Worst part is my husband still used them, just upgraded his phone almost a year ago. Customer service in India SUCKS! Rude and a total jerk!

Have been a Straight Talk customer for 6 years. Phone service recently became intermittent in areas where I had 3 and 4 bars of signal. Also some MMS text messages did not download. No pattern, some did and other did not regardless of size. Second call to customer no service the agent actually got on the phone with T-Mobile (apparently who carry my service for ST) who recognized a problem on the account and set up a repair request that was to be completed within 72 hours. Of course that did not happen and I have called back three times to follow up. No agent looks back to see what the problem has been. We just start over with the same repair sequence during every call. One agent actually told me after 20 minutes on the phone that she could not access my account information and to call back later. REALLY! How about you have all of the information and call me when my phone service is fixed!

After having a contract with Verizon for many years I decided the cost was outrageous and switched to Straight Talk. My kids were grown and recently opened their own phone accounts so today it's just me. I purchased the "unlimited talk, text, and data" which gives you 5 gigs of "high speed data" which becomes 2 gigs thereafter unlimited. In 14 years with the Verizon unlimited plan we (my two teenage kids and I) had never used more than 10 gigs of data, and I had never gone over 3 gigs personally. Now that's with 2 teenagers using YouTube, Snapchat, even etc. every single day. HOWEVER, my very first full month with Straight Talk, I used over 5 gigs! IMPOSSIBLE! And I've heard this same story from the only two other people I know with Straight Talk plans.

Please do not use Straight Talk! When I started I asked before I bought a phone if the one I wanted was unlockable after a year. They told me it was. Now I want to unlock it and they tell me that certain phones of theirs are unlockable! They offered to buy back my 449.00 phone for 55.00! (They wouldn't budge on that.) So if you think you might want to change carriers in the future don't go with Straight Talk!

I have been with this company for over 2 1/2 years. But I'm no longer continuing my service with them. I'm paying for high-speed data 10 Gb every month. I do not have a good enough signal to receive high-speed. I have made every attempt to try and get this resolved. I have spent hours sitting on hold while I hear them having a party in the background. They say the same thing. "We are checking your phone." I have reset my phone 10 times this month. They have reset my SIM card also. They tell me that "the first 10 Gb you use counts as high-speed data even though you're not receiving the high-speed." Then to beat all, they reset my phone with a area code that's hundreds of miles away from me. Plus they are extremely rude and do not want to help.

Wish I did not have to assign a star. Since there is one there I would go -10 (NEGATIVE 10). I was a customer since 2009. Yep their customer service was awful but they were the only game in town. In the past couple of days I have found they have reached a new high in lows. My wife's phone was not seeing the sim card. They sent a new one. I installed still did not see. Tech support was clueless told me to go outside to see if it would receive. Phone was bad. Tried using them and order a phone. Money comes out of the account. No confirmation on shipping. Hours on phone and chat supply order number from two separate documents. Say order number is not good. Tell them I want to cancel and money back. They say no can do. Possibly in 30 days.

This is literally the worst service I've ever had. I do not recommend this service for anyone. Since I switched phone after my Galaxy s5. Stopped working. I bought a LG phone that was a Straight Talk phone and ever since then I started to only receive about 50 percent of my text. I called to get a refund and they would not give me one. I have talked to 4 different people about this and each one is less helpfully. One representative told me that I wasn't receiving my msgs because my wifi was on. Excuse me... That's the dumbest ** thing I've ever heard. If I could give them 0 stars I would. 10/10 ** phone and customer service I've ever dealt with. Bottom line you get what you pay for. So definitely use any other major carrier. ** OFF STRAIGHT TALK. YOU PIECES OF **.

I will never use this service again and will advise all friends and family to do the same. I have been a customer since 2009, always with 2-3 lines. Every single time I have needed to contact this company I have been met with either "we do not know how to do that" or "I'm sorry, let me send you another SIM card. That will fix the problem". I work for another cell company, and I know how to easy it is to do the simple tasks I ask Straight Talk to do because you as a customer do not have that access.

Finally got fed up with Verizon and went to Straight Talk. Walmart had a phone center in the store. The clerk was very helpful in explaining everything to me, and also helped set it up and transferred my old number to the new phone. Also the price was very low... Got a phone for $19, and monthly unlimited service plan for $45, which is a lot lower than what I had with my old Verizon phone, and that didn't even have any service other than talk-phone. Have not had any problems at all.

I had Straight Talk in the past but it was unlimited everything. Talk, text, data. Nowadays they slow down your speed of your data after a certain gb but Straight Talk was always supposed to have a truly unlimited everything plan.

I have been using Straight Talk for about three years. The initial set up was not easy and made more difficult by the customer support set up. But, thankfully once I got it all online and gave in to automatic payments I was able to manage my household's phones with relative ease. Recently, our household relocated and we found this service was no longer our best option. We decided to go with another provider that had better local service, and reduced costs. The representative was unable to get my phone to transfer over and suggested I go home and plug it in to my computer to resolve due to security I use for my apple products. The phone still would not activate. We worked with the new provider and Apple thinking the disconnect was us from 11:00 am until 4:30 pm when finally we discovered from a back office technical support rep that it was likely Straight Talk locking the phone.

Okay, I have Cricket Wireless, but I wanted to get a second line, with a different carrier. So while Verizon is very dependable, their plans, features and prices are horrible. So I decided to try the Verizon MVNO, Straight Talk. What a GIANT mistake! First of all, their Customer Care is atrocious! They will either have no idea what you are talking about, or they will talk down to you. They hang up, after getting in their rude, jabs. They are just awful!

I have always recommended Straight Talk for people who want a month-to-month plan. However, my mother bought a phone from Walmart and the Sim card went bad. EVERY phone call I made took 45 minutes to an hour. 1st call (75 minutes)--"bad sim card"--"we will mail you another." 2nd call (3/4 days later with new sim card)--tried to activate (45 minutes) "wait 2-4 hours for activation". Next day (overnight)--sim card not working--call back (35 minutes)--"we will replace your phone--give me email address and I will send you shipping label".

Can't use my internet unless I'm connected to wifi. My phone bill not due for another three weeks and when I called they fixed it. Went out the next day. Called back. They hung up on me after 46 min of waiting then told me there's nothing can do. I have to buy another reactivation kit for a hundred dollars so I've paid my money for all my services and I'm only getting call and text unless I'm on wifi. I now should be reimbursed. Clearly I didn't get what I paid for. My advice looking for a new company. Look elsewhere. Straight Talk???

I bought my phone through Straight Talk less than 3 weeks ago. I paid for $45 dollar plan, but since day one of my service I have not been able to use the internet without wifi. I called customer service and was told there is nothing they can do. I used all of my data, even though it's been acting this way since the moment I started service. I will take my business elsewhere.

Both of my children have Straight Talk. We just switched them from Virgin Mobile as our service with Virgin Mobile is absolutely horrible. My oldest started with Straight Talk first and has had great service and no complaints. So, we just switched our youngest who is 18 to this mobile carrier. The actual service for the phone is good but the customer service is absolutely horrific. The same goes for Virgin Mobile and I am guessing most companies are this way and most of their staff do not speak great English so there lies a huge part of the problem.

I purchased a $100 Straight Talk smart phone and the best plan they had available. The mobile data would not work. Called the tech service. I was on the phone with them for over 2 and a half hours. Everyone I spoke to could barely speak English. The tech support's only knowledge how to fix the problem was to repeatedly turn the phone on and off and check if it mysteriously started working. After repeating myself 5 times over every single detail, I asked to speak to a manager. Though she seemed to understand that what she wanted me to find on my phone did not exist on this phone, she had me read every screen 10 times. Each time asking me to speak slower... until...I... was... talking... like... this. Then turn it off/on... check again if it all of a sudden appeared... another 10 times reading the same thing.

Once again I am getting a text from my daughter informing me that she has no data. If it doesn't magically turn back on, it will mean another wasted afternoon on the phone with tech support. She always gets put on hold while they try to get a hold of the 'data' tech, who always seems very busy. Hmmm... They put a 'note' in her account & by the next morning, poof! it's working again. I believe we are paying for 'unlimited data'. Is this how the company is getting around that? Just shut some down for day? As soon as this card is up we will be trying something else.

I spoke to three different Straight Talk customer service reps, which of one was a supervisor. The first lady I couldn't understand and the supervisor didn't help me one bit, he just screwed it up more. The third time I called back I talked to one of the department managers named Maria and she was the one that was the most helpful and the one that actually took the time to understand and get it fixed for me. Straight Talk needs to get some of their employees in line and make them actually do their job, but on the other hand this review is for Maria which is one of the employees that takes her job serious and does everything in her power to get it fixed.

I've used them 3 times and each time it gets worse and worse!!! Now they just completely lie to you over the phone when your service doesn't work AGAIN and you're told that they don't refund any money on service plans or extend your plan for the issues you're experiencing. I was actually told on 12/28 that my contract would be extended 4 days because of the 4 days my mobile data didn't work, then on 1/14 (the day before the end of service) it stopped working again and come to find out that it was a complete lie, he never changed my service plan!! They want me to PAY to add more service time so they can fix the problem... HAHAHA...

I bought my 10 year old her first phone and she logged out of her Gmail account and it locked her out of her phone. A 50 dollar LG Rebel Marshmallow 6.1. I called Straight Talk and asked if there was a solution. After some troubleshooting it seemed there is no way to hard reset this particular phone once logged out of google accounts without the password. The representative was extremely helpful and said that they will send another phone. I told her that I wanted to troubleshoot further, hoping my tech skills would be able to solve the lockout. After reading many forms and a lot of online digging there were many people with the same issue with this particular phone. I call Straight Talk back and asked if I can get the phone. I left the conversation feeling I was viewed as a scammer trying to get a free phone.

I have been with this carrier on auto-refill for almost 2 years, but I have finally had enough. Tomorrow, I'm changing. Every time I have had to deal with them on the phone, it has been nothing but frustrating. Each time, they remind me that I should use the app for more convenience. So when I got a new chip debit card, I went to the app to update my default payment source. Earlier today, I realized that my monthly charge should have been processed before today but hasn't. I went to the app to make sure the new card had indeed been updated in the system, and found it had. I then spent 45 minutes on the phone, which is 100% outsourced to another country btw, being told the card didn't actually update in the system AND that "The app isn't 100% when it comes to credit cards and payments."

I've had trouble with my connection for months in a row, and I called their customer service several times. Only 1 person was actually helpful and patient enough to solve my problem! After his help I was able to get a signal anywhere. Really lacks in training their customer service staff, as each person is different. Just today, I spoke with Karen. I asked her to change my phone number, but I guess I did not say that I wanted a new area code, because I assumed that the automated message asking me for a new zip code was enough for them to know that I am looking for a phone number with a different area code! She put me on hold for 20 minutes without checking on me. I started thinking she forgot I was on the line. Then, the worst part is she changed my phone number without confirming!!! WHY WOULD YOU DO THAT?! I am in the middle of searching for jobs. I can't have that right now!!!

I bought the ZTE Z291DL hotspot from a local Walmart as well as a $50 card for 5GB of data. The hotspot device works fine. My problem is with the data. I bought the hotspot because I used all of my cellular data (2GB) in 1 week. I am on vacation in a place with no wifi so I needed data to continue to get things done. After 2 days of using the hotspot, I call customer service. They tell me I've used all 5GB of data. This is absolutely impossible because when I was using my cellular data, I was using it non-stop and 2GB lasted me 1 week.

Something I realized is that people are more likely to leave a review if they have a bad experience rather than a good one, so that encouraged me to leave a review, since I like what I have with Straight Talk. Coverage (4/5): You need to understand that Straight Talk pays major companies to "piggyback" off their service, meaning that Straight Talk customers get the same exact coverage as people who are on major carriers (Sprint, Verizon, T-Mobile, AT&T), but lowest priority. This isn't necessarily bad, but if you're in a very densely populated area you may have some trouble. When I went to a concert in a city I got no coverage the whole time. But that was my only experience in 2 years of getting no coverage due to piggybacking. That's just an example. Otherwise you're good for coverage most the time, even in cities normally. But it's better if you're in less densely populated areas.

When my service was first turned on I was happy, then after about a month my speed started dropping off. Tech came out several times just to tell my equipment and connections to my home were fine. Problem persisted for several weeks, tech comes out again with the same results. My speed is decent and everything seems fine for a few days. Now my service lags or drops off around the same time every day. Call customer service and am told I need a reset on their end. They do the reset and I am fine for about an hour then my service either lags and drops off completely. Tech comes out and once again tells me everything is fine on my end, but if someone close to me has the same provider and something is wrong with their equipment then I will have trouble on my end. This is the biggest crock of bull I have heard in some time. They don't listen, they give the same generic answers.

Purchased for Xmas present and online doesn't show they have 2 networks Verizon and AT&T. Activation said I was roaming and had to mail me a new Sim card. Installed and spent 4 hours and rebooted phone 28 times and will not work since they are having problems in their side. First tried to say it would work in my zip code. As they try to deactivate the phone works. Once they fix their files I becoming a roamer and nothing works. Tried to swap at Walmart for the AT&T version of this Straight phone. They stopped shipping after Black Friday.

My husband has been a Straight Talk customer for more than 4 years. They offer a $2.50 discount each month if you're enrolled in auto refill which he has been the entire time without ANY interruption or disconnects on his account. Today, I was told by a Straight Talk Account supervisor that he lost his discount because the Straight Talk customer service rep made a mistake when transferring his service from his old STRAIGHT TALK phone to the NEW STRAIGHT TALK phone I bought him for Christmas by disconnecting his service with the old phone and reinstating the auto-refill on the new phone!!! No fault of ours... No lapse in payment... Nothing we did on our end with the exception of buying a newer Straight Talk phone (as we did 4 times last year) and trusting that the person that Straight Talk chose to employ, train, and put a headset on knew how to do their job properly.

I have only been with this cellular service a few weeks. Got an email from Straight Talk after about using 6 Gigs of a 15 gigabit data plan that my service is being cut to 2 gigs of a 15 gigabit service plan. Wtf is this? I've got a fake 15 gig service plan and after 2 weeks I'm cut off? I hate Straight Talk. I was with Red Pocket. They suck also! I'm beginning to hate data prepaid services. But AT&T is terrible costly for a data plan. Straight Talk and all their foreigner customer service reps annoy you to the point of hanging up on them. Walmart should kick Straight Talk out of their store. If you're not a customer of Straight Talk cellular don't become one. You will be dissatisfied and disappointed.

I can't believe they can still advertise unlimited data. I at one time had unlimited data. With no notice they then limited it to 2G's. When I complained they up it to 5. Not unlimited by any stretch. Finally switched to Tello and save $10 a month for the same plan and have much better reception. No dropped calls and truth in data.

The price is fair. Customer service gets things done fast. In most places it's great but in some areas I can't get a signal. I love the on phone app. Easy to navigate, and add airtime. Well I like Straight Talk. Ya I have to go to WalMart to get my phone card, but that's not really a problem. When reloading my time on my phone it's a pain if you call the number on the card, but if you download the Straight Talk app it's a breeze.

I purchased a new phone from Walmart. Today Jan 05, 2017 Called Straight Talk to set it up. After a very very long time on the phone I set it up with a $45.00 account. Prior to this I explained that I live in Canada, therefore would be calling Canada. I was then told that it would be $60.00 dollars, I said ok. I was then informed that the $45.00 just paid would be lost, I asked why, they had no answer. After almost an hour on the phone, I gave up and asked to cancel the contract, being as it was only just signed up.

I have never had this horrible level of customer care in my entire life. I bought the activation kit and brought my own phone. I tried to complete the activation online and was unsuccessful. I was advised to contact customer service. I did and was placed on hold for 2 hours. I eventually hung up because I did not have the time to be on hold that long. I tried to call 8 more times over the course of 3 days and it was the same thing, placed on hold. The last time I was on hold for 4.5 hours. The representatives are uncaring, foreign speaking, robots that are super unhelpful and just want to pass you to the next person. When I became so frustrated by the dead ends and no help whatsoever, I asked for my money back. They refused and said that is not possible. How can I not get my money back when I paid 65 dollars for a service that I never received? This company is a scam and a uncaring, rude, unhelpful joke.

We just found out that Straight Talk has been billing us twice a month when we only have one phone on one account. When we attempted to resolve the issue they gave us the usual call center run around and refused to issue a refund. This has been going on for three years!! We found the error by accident through our bank and even had a manager from Walmart attempt to deal with the call center. Not only were they unhelpful but extremely rude, alternately accusing us of lying or threatening to hang up. They finally let it slip that our card was being used to pay for another phone NOT on our account but they were not going to do anything or even stop the charges! We had to have our bank cancel the card or it would have continued. We got no notice of any other charges and even the bank was amazed to find that the two charges were always made within minutes of each other on the same day every month.

I purchased a Straight Talk home phone device about 3 yrs ago. Bought the phone from Walmart. My battery on the device died now. I have called everyone. They tell me there are none. This is bad for Straight Talk. I have a first edition. I am on dialysis and have other health problems. Now I have no phone. Can you send me a certificate to replace this device? Straight Talk should not sell devices that you can't buy parts for. Bad business. My life depends on having a phone. Thank you. Please help me.

I ordered a phone. Came in with a cracked screen. They tried to tell me I didn't order the warranty for the phone so they couldn't do anything. Phone was never activated but insisted it was. I have a total different phone with them that was activated, but this particular one could never be activated because of the cracked screen, nothing would come up on it. So they told me to send it back. Almost a month later still no word on when my new phone would come in. I DO NOT recommend Straight Talk to anybody.

Ok. When I upgraded my phone from a Galaxy 3 to a Galaxy 5 and transferred my #, they didn't activate my 4G LTE. I called them (India I'm guessing). They turned it on. 2 days later it was shut off again. No internet. Called them back AGAIN. Was told I've used all my data. Called back again! They turned it on. 2 days later it was off! Once again they told me I run out of high speed data. I added another $45 and still had to call (Mexico this time) to get my internet back on! Still... the next day it was shut off! Wtf? They shut me off again, I'm done!

I tried Straight Talk a big mistake. I did not have coverage where I went to work. I decided after the first month not to keep their phone service. So the day my service ran out I took another phone service. That company got a hold of Straight Talk and they wouldn't release my phone number. I called them twice and was on hold for 45 minutes and 30 minutes the second time, before they hung up on me. The customer service agent hardly speak English, so frustrating. I will now have to get a new number to get service. Don't use Straight Talk.

I am and have been a Straight Talk user for at least 10yrs. So we bought our son a Straight Talk iPhone 5s. He was thrilled. So he been setting it up and transferring his old phone data and # from another company to Straight Talk. Easy now. Oh no. It was not. He's been trying and he's been shuffled, put on hold talk to like a dog. However I suggest you don't talk to a dog that way, because the SPCA will have the power to put your company away. He's been promised in two business days, lie. He's been put on hold for 2 hrs. And still that phone serves helpful as a paperweight.

My 85 year old father had a Straight Talk phone. He wanted to change over to another carrier. We purchased the other carrier's phone once the Straight Talk phone had run out of days. When we went to transfer the number Straight Talk customer service told my father they wouldn't release the number to the other carrier as there was no time left on his phone. I asked them if we could purchase an hour or so of time as apparently his Straight Talk phone only needed to be active for a few minutes for the number transfer. Straight Talk's response was that my father needed to purchase 30 days of service to have the phone activated. I responded that this would be a waste of money as he only needed it activated for a few minutes and he would end up losing the 30 days of service anyways. Straight Talk said that was their policy.

Straight Talk has extremely poor customer service, so much so that it isn't worth their affordably-priced plans. If you ever need to contact them, have something else to do, put the phone on speaker, and be prepared to be disconnected and have to call back a couple of times (4 is my average). Remember to breathe, and when and if you finally get someone, steel yourself; you may have thought it was over, however, based on my experience, you have a 40% chance of this person actually helping you and a 60% chance of getting disconnected or getting so frustrated by their inability to help, or even hear you, that you decide to just hang up and take care of it yourself (even though that will take an hour and involve using their just-as-horrible website, and by this point you have already probably wasted an hour and a half).

I pay for 5 gb of data/month. Constantly cuts me OFF at about 4.1 gb. Not just slow but clear off. I complained and they say I'm wrong. (I bought one year of service). I had 3 meters/monitors on my data. I added 2 more for a total of 5 monitoring devices. They showed 4.16, 4.13, 3.89, 4.14 and 3.97 gb used when they cut me off this month. And that is clear OFF. No data even at a slow speed. I will not do further business with Straight Talk and their deceptions and dishonesty.

Cheap price. Good reliable service. Although it is hard sometimes to reach someone other than a computer, this company stands behind what they sell. It is the least expensive cell phone in the industry bar none. Never have to worry about going over the minutes. No one can beat their price.

This is the worst company I have ever dealt with. The customer service is beyond horrible! In the last 3 days I have been put on hold over 5 hours trying to get my phone number ported over. If I had not already purchased the phone I would never give this company another dime of my money or another minute of my time. When this phone quits I will NEVER use this company again! My phone is still not set up, I am on hold again this time 135 minutes. Absolutely ridiculous! STAY AWAY from this company.

A very unhappy customer.

Cannot talk with anyone when experiencing issues. If you do talk with an actual person, accent too heavy to understand, RUDE customer service. I will be finding another provider. Highly suggest finding any provider but Straight Talk.

I have been a Straight Talk customer for years. I have had problems here and there, but I was satisfied overall. About six months ago, my phone started losing service every few days. I would suddenly find myself without any service at the worst times. I have tried calling to get help, but ST customer service agents are rude and arrogant and have even accused me of lying in order to get free service!!! I am going to get rid of my Straight Talk Phone and make a mission out of telling anyone I know not to buy one. Straight Talk, you have horrible customer service!!! And your product sucks! Thanks for nothing!

I have been with Straight Talk for over 8 years. I went thru all the changes, like when it REALLY was unlimited data, but I stuck by Straight Talk, and I'VE had some very serious issues, and Straight Talk hasn't always been the best to me. Last year I purchased over 1400.00$ in Straight Talk cell phones for my family members, also bought several of them, activation kits and monthly cards. I still stand by Straight Talk. Recently I started buying the 10 gig plan, which I love, but rather you agree with me or not, the last two month's I been getting ripped off. The same day I paid my 10 gig plan for 59.00$, I went to house sit, was on WiFi for 3 days. I got a day's usage warning soon after that... This month I been I WiFi a lot, and today I'm already being told I'm almost at 9 gig. I just paid my bill. I'm sorry but there is no way, no way at all, that is right. I even stopped going on Facebook so often. I'm tired of dealing with all the issues.

Straight Talk customer service is the worst I have ever dealt with. In Nov I purchased a phone for my child and was unable to add it to our account so we called Straight Talk customer service to add the extra phone. She got it added alright minus all our account info like the 17,000 reward points which we have been saving for a while. We have 4 family 2 adults and 2 children so we rack up a good amount in a year which is roughly 4 mos of service free for a family of 6. That means a lot and they just took them rewards. We tried showing payment history meid # of the phones. They just put you on hold and then disconnect. That's a very good rewards program. Needless to say now we are looking for a new family plan. We have to stand up for what's right so please don't let companies like Straight Talk treat consumers like this. Demand better or we get what we deserve. We for one will not accept this behavior. Bye bye thieves from straight talk customer service.

My caller ID shows up as another person and Straight Talk said "Live with it" from my chat with them. Unfortunately, the caller ID feature cannot be personalized with your name. "We are a prepaid phone company and the numbers provided are recycled." When calling someone with caller ID, your cell phone number or Wireless Caller will be displayed on their caller ID. If the person you are calling has stored your number and named, only then it will display your name when calling.

I have had my Straight Talk phone for almost 5 months, just yesterday on 12/12/16 my payment was due, I paid it on that day. Now today, I can't make calls or receive them. Same with texts and I cannot use my data. This has happened every time I paid for my phone, they told me to just restart my phone or turn the phone off and remove the sim card then place it back in and turn the phone on, but it never works so they have to keep sending me new sim cards. This is getting annoying. Granted, I am only 16, I do not have a car to drive around so I have to call my mother to pick me up from places, but I can't when my phone is like this. Other than that the service is OK. I have very good service wherever I go and when I use my data it's quick and easy and it doesn't take long to load things, I am just getting very annoyed by this service with how many times I need to get a new sim card. I WANT IT FIXED!!!

I was looking for an affordable phone plan and I found Straight Talk. Their service area map shows that I was well within the coverage area. So I bought a phone and the $50.00 service plan. I barely had data at home and when I went to work I had nothing. I tried to contact Straight Talk and had no luck getting help. If there had been decent customer service I might have stuck it out. After all they are cheap. But you can't get anything out of these people. I went to AT&T GO phone and the service is great all the way around.

Purchased a STRAIGHT TALK CELL PHONE at Walmart. I ported my number over from another carrier and my phone on Straight Talk was active. Then a few days later it was deactivated indicating the number was never ported. Now nobody can find my number that I had for years. I was on hold for over an two hours each time with Straight Talk. STAY AWAY!

After 8 years of using this service, we have decided to change service providers. Once in the past there was a billing error when I replaced my phone and the new phone I got was not working properly. When I took the phone back to the store and exchanged it, they dropped the entire plan from the system. That cost me another $48 at that time and they refused to even look in their system to help me recover my already paid for service.

Been with Straight talk since 2010 with two phones and autopay. July 2016 changed credit card for auto refill. The only credit card since then for auto refill. I have been having the auto refill discount as payment ever since 2010. Apparently they never change the card on their side, although when going online to my account it has been changed for a very long time as well as no other card on file. 12-5 they process payment using the card that was not on file as of July 2016. Payment was declined. I found out when I tried to use my phone that it was deactivated.

I ordered 2 phones and they sucked! They never worked and the service was terrible. So I immediately sent them back within like a week. They owe me $100.00 and are refusing to pay me the money! I switched banks during the same time and my old bank, Wells Fargo, the account is closed. I now use a different bank. I have asked them to send the money to the new bank or issue me a check and they absolutely refuse. They keep hanging up on me and will not let me speak to a supervisor, or any upper level management. They always tell me "you are speaking to the management department." They need to be out of business!!!

Well been a Straight Talk customer for a few years. In October I decided to pay my bill early instead of auto pay so I called Straight Talk and they took the payment over the phone. He assured me I got the 2.50 discount because I was set up for autopay which the payment should of been 43.00 a month instead he charge me 48.00. Well I called Straight Talk. They told me nothing they could do. They took me off auto pay put me back on. Now I am only getting the 1.00 discount. When I complain they told me nothing they could do. This am I woke up and my phone was deactivated. When I called Straight Talk to find out they claim my payment declined and they did not received it. When checking with my bank Straight Talk got their money on Dec 2 and it cleared my account. I conference my bank on to talk to them. They confirmed with them the payment went through and that Straight Talk did get their money.

I just got off of the phone with Joseph. I was charged twice on Nov. 30th 2016 for the following month service. I am looking at the charges on my bank account and there are 2 charges for Straight for $46.52. Now this non-English person tells me there is only 1. I am going to file a complaint with the FCC. This is the 3rd time this has happened.

I just recently started having trouble. Started with I could not send pictures. I used their APN. I had to use a hack and get a different one. Now they are saying I used 10 gigs of data in 2 weeks when my phone says I only used 6. I understand my phone isn't always accurate but never off by 4 gigs. So I got throttled. Then after sending a pic an hour later I am not able to send pics again even though I didn't touch anything. They told me it's cause my high speed is out. Even though it's been out all day and just happens again. Their customer service is a joke. All they are able to help you with is stuff that a simple Google search is able to do and their answer to everything is to just restart your phone. I'm going back to at&t tomorrow. Straight Talk may save you a few bucks but they are nothing but a headache to deal with. A joke of a company. I do not recommend them and will not recommend them to anybody.

Today without any notification, Straight Talk shut my service off. When I called they indicated that my bank was at fault. My bank had said that they entered the wrong expiration date when Straight Talk sent it for payment. After going back and forth 3 times, I finally got both the bank and Straight Talk on the phone, Straight Talk put my bill through again and said that I was declined. The customer service rep from the bank was amazed especially after telling me that my account was able to pay this bill and many more. The lady from Straight Talk said there is nothing more she could do. I expressed that I use this phone for business transactions, and she said that I would have to go the store and buy a card. So much for auto refill. Terrible customer service, I will be searching for another plan tomorrow, and it won't be Straight Talk. By the way this is the second time for this. My recommendation is to use anyone other than Straight Talk.

When you get a new phone you expect it to be very simple and fast to move your current number to another company. Not the case with Straight Talk. Buying the iPhone 5s at Walmart, (not online) means you have to allow the employee set up ALL your information with Straight Talk. It took longer than 40 minutes to do that and finally transfer my number. I was OK with that until a few month later when I realized that the speed on Verizon's Straight Talk were LIMITED to ONLY 5mbps. At this point I am super upset, since this was not explained in the terms and conditions. Not only do the plans suck, but other companies offer more data and UNLIMITED music streaming. Definitely switching soon. If you want amazing customer support, fast data, and something that ACTUALLY WORKS... DO NOT GET STRAIGHT TALK. You will be upset and forced to switch to another carrier.

I called to pay for my phone service over the phone. They charged my card and my phone was deactivated the next day. I called them and they said the money that they charged me went to someone else's phone. They would not refund my money or put time on my phone. I called the financial institution to file a chargeback. They sent me a letter stating since I authorized the transaction there was nothing they could do and I would have to take it up with Straight Talk.

2016/11/28 - I attempted to open a support ticket with Straight Talk regarding their tethering policy, something which should be affected by the Verizon v. FCC ruling (2014). The usual TOS conversation happened, but I wanted a follow-up for future service offerings. I was promised a callback. Instead my phone was disconnected. My second ticket was with a separate representative. He referred to the issue as "There might be a possibility that there is a system glitch." When I asked if this was punitive: Me: "Now after a chat with [first representative], my service is coincidentally deactivated. Straight Talk: There might be a possibility for that. Me: "you haven't denied this was done deliberately... as a customer and I have no choice but to draw conclusions... This is very hurtful." Straight Talk: "I am sorry to hear that. I understand you. Thank you for chatting with Straight Talk Wireless. Have a nice day."

Purchased 300.00 smart talk phone from Walmart. Did not work. Called and NO ONE COULD SPEAK UNDERSTANDABLE ENGLISH! Their fix was to wait 2-3 business days for new Sim card, then call back and wait on hold for someone you cannot understand. They could not fix it and transferred me to 3 different departments. Suggested I buy another phone. I did and a month later my new one quits and it's the same story. Now I'm 600.00 out of pocket and have talked to several representatives and no one will even consider I get refunded. They tell you TO RETURN A BROKEN PHONE BACK TO WALMART! Do not use them! You will pay more in the long run.

I was upset on Nov 27, 2016 at 3:27 PM when I could not use my Straight Talk phone to call out to contact, 611 or even the 877-430-2355 number for company. Informed number not authorized on one on Verizon Network and being transferred to another only to be told that I was roaming. I powered phone and drove further down road thinking issue with network. Arrived in hometown to meet car driven by daughter who was upset and headed to my job for my phone number was be answered by strangers and each time call changed from individual to business that number belonged to. She was not sure if phone stolen and if I was attacked prior to incident. I showed her my phone.

I am writing this review while I am on the phone with Straight Talk. I have been on the phone with them 5 times today. This last call has been going on for an hour and a half. I bought my son an iphone from Wal-Mart and I have been trying to activate it. They activated it under the wrong number and suddenly the phone cannot be activated or fixed from their end. I will have to take it back to Wal-Mart tomorrow and start over. The customer service is the worst I have ever dealt with. They barely speak English. They are extremely rude, and have no clue on how to do their job. This is why outsourcing causes. I'm not sure it is worth smaller phone bill. I like to deal with people who care about what they do, can speak English, and have better attitudes. Hands down, the worst service ever.

My sister gave me her old Straight Talk cell phone. I have an existing Straight Talk account/phone. I followed the instructions and thought I was adding minutes to the phone she had given me... and transferring my phone number (from my Straight Phone cell). NO. I was only given minute credits to that phone. To transfer my number to that phone, I had to deactivate it, NOW, and then they could change the number. However, deactivation meant losing the phone minutes I had just added. NO CREDIT for those minutes. They were forfeited just to transfer numbers.

I woke up today to find out my phone was deactivated, a day before Thanksgiving mind you with no email, text or a phone call JUST SHUT IT OFF! And no it wasn't due to lack of funds (my CC was cancelled without my knowledge as the Bank sent a new one with a chip and my current one was cancelled). I had no idea that happen and my monthly payment with Straight Talk was declined. I'm calling customer service to get the phone activated a girl name Vasti ** (couldn't tell with the accent) answers and tells me that in order to take my new CC number she needs some information like my 15 digit sim card number.

Last month I upgraded my phone and decided to get the $60 phone card instead of the standard $45 unlimited data with 5 gigs at high speed then reduce to 2. Purchasing the more expensive card gave me 10 gigs at high speed. I used approximately 5 and received a text informing me I had reached my high data limit and was reduced to 2 gig data. I called customer service and was told I HAD reached my limit. That $60 is a ripoff. I won't buy it again. I do not trust them. My phone still says I'm only at 7.39 which is very short of 10. I do not recommend Straight Talk at all. Something needs to be done about their underhanded practices.

I highly recommend anyone looking into using Straight Talk to not even bother. I bought a brand new iPhone 5 and bought a sim card as well. Every single week my cellular data stops working and I have to call their customer service line. Their customer service is terrible. I have memorized the script that they read from, because that is how many times I have had to call. The issue is never fixed permanently and it is very annoying when I am out and about and needing to send a text or make a phone call and my data stops working completely. I have tried telling them this and getting a refund because I am not getting the coverage I am paying for but they will not go through with it and just say there is "nothing they can do". Worst phone service ever. I'm switching.

My problem isn't as serious as others, but it's frustrating nonetheless. My initial switch over to Straight Talk went smoothly and the customer service was fine. I had great service the first day then it just stopped. I got on my laptop and contacted customer service and again things were handled quickly and well. The first few months were great compared to Boost which was just awful for me. Then I started getting shorted on my data and suddenly started getting the 'no service symbol' frequently. Figured I was getting what I paid for. On September 30, I received a text message from Straight Talk saying "We have made an important change to the Auto-Refill discount!" Upon further reading I'm assured my $2.50 per month credit is not changing. Um hmm.

I have 4 Straight Talk phones which I am cancelling service on. I have had trouble with the service constantly and when I call customer service (IF I CAN UNDERSTAND THE BROKEN ENGLISH ALL THE REPS SPEAK) it is almost always a 45 min call that winds up getting me no results except for extreme frustration. Straight talk in my opinion is the worst service out there. And for $200 per month for 4 phones, I am positive I can get a better deal from any other service!! I will tell every person I meet just how much straight talk sucks. I am tired of this company stealing my money and wasting my time!!!

I returned my phone thinking I would only be without it for a week, it turned into 2 weeks. I had them send me an eGift card, they sent it to the wrong account. After I got the account fixed and I finally got the eGift card I took it to walmart, opened the email at the store and the eGift card would not work. I called their support staff. While still at walmart, the person I talked to told me that the eGift card would not work and that I would have to wait another 24 hours. I waited the 24 hours, opened up the eGift card and it still did not work.

DO NOT WASTE YOUR MONEY. Go somewhere else. Customer service is absolutely horrible. They read from a script and just repeat everything until you want to give up and end the call. I would NOT recommend Straight Talk to anyone unless you have no other option. Reading through reviews, this is a common occurrence and they obviously don't care how horrible their customer service is. Just know when you sign up with Straight Talk you will NOT be happy with the customer service if you ever run into an issue and you will most likely end your conversation with them and not be happy with the outcome either.

I bought the one year of service with the promotion one free month. Called their customer service. Ask them about the free month after I bought it. They said I will get it after the one year is up. The one year is up called back to ask about the free month. They said there's no record of it.

I usually don't write about companies but this I must write. I am a single young female living on my own. I work hard for my money and pay all my bills and rent and whatever I have left over is what I have to save and get what I need. I saved $200 to get the iPhone 5s and the $45 plan from online. It was suppose to ship overnight to my place. I never received it. Mind you I do not have a phone or internet always so this was very essential to me to have. I was able to get to my email and that's when I saw the email from loss prevention saying if I don't verify that it is me buying the phone within 24 hours they are going to cancel my order.

Tried to get my number transferred to another provider and was told it would cost me $45 to get my number transferred. I talked to 5 customer service reps and managers to no avail. They have no customer service. They do not try to resolve issues - just ignore them. If anyone is interested in starting a class action lawsuit, I know lawyers who will do that. Contact me with your information at **. I am the named Plaintiff representative of more than 61,000 members of the class and this lawsuit is about to be resolved favorably in our favor.

I have had 5-6 brand new Straight Talk phones in 2 1/2 months. They just stop working! I've called them every time and they run a bunch of test of them only to tell me the same thing every time. "Sorry the phone is defective, and we can't help you." Finally this happened again for the 5-6 time in 2 1/2 months last week. I had to go buy a new $100 phone. I called them back to activate it, and see if there was anything they could do to help me, or anything they could offer me to get me to stay a customer. I explained all the awful experience I had been having and told them all they had to do was look at my account and see how many new phones had been activated and deactivated on my account in a couple months. I was on the phone with 3 or 4 different people and for almost 2 hours.

They had asked me to start using my wifi while at home to save data so I did. Then when I went out of town for work I was needing to use my data then realized it wouldn't work and called their customer service just for them to have me sit for 3 hours on the phone, just to tell me they need to send me a new sim card or my data would not work and I wouldn't be able to use my phone to five to seven business day. Here I am out of town for work without a phone. They are a truly crappy phone service provider in my opinion. I would not recommend them to anyone.

I ordered a phone Friday morning 10:30 am because they were offering overnight shipping for anything 19.99 and over. So I knew if I order before noon my time it would be shipped because they are 3 hours ahead I think. Anyways, I received no email, confirmation number, or a tracking number. Nothing that I bought a phone. Other than almost 500 hundred dollars missing out of my account. I talked to them then they said is was still processing and hadn't gone out. Okay fine, I am annoyed with it but oh well. ** happens. Saturday morning I still have nothing to prove I bought a phone.

I've been using Straight Talk for about two years. I've never really had much problem until I changed my phone number. After I changed my number I got service for about 10 days. My service was then interrupted because they gave my number back to another customer who only had her service lapse for a couple of days. I thought I resolved this issue twice. At the end of the day they gave me two more phone numbers - that worked for about 20 minutes to an hour. I still have no service. I am so dissatisfied I wouldn't recommend this service to no one.

My family has been with Straight Talk for about a year now. We switched from Verizon. We've always been pleased with your service. We've always had quality service until my son's phone quit working a few weeks ago. We tried a few things, restarted the phone, updated his data early, waited a while...took the battery out, waited some more, etc...then finally contacted Straight Talk through their chat online. He ran us through a battery of tests and concluded that he couldn't help me. So the next day, I called Straight Talk. The lady ran me through the same battery of tests and concluded that we needed a new SIM card. She said she would have one mailed right out. It arrived 4-5 days later. We called again to have the SIM card activated. The lady wasn't really very nice, which I'm sure you know since you record your calls, but she activated the phone and I asked to be pro rated for the several weeks that he wasn't able to use his phone.

Worst experience ever. Had a conversation with them the day before and they told me that I could transfer my phone number to my new provider easily. When the transfer did not happen I call them the next day (my service should end at midnight the next day). They said I'd have to pay in order to reactivate my phone number so that the transfer can happen. Yesterday when I still had service they told me something totally different. The agent on the phone told me that he wasn't responsible for the misinformation, that it was the other agent's fault. He even said that he couldn't see in the system that I deactivated the account yesterday. All lies. A 3rd agent helped me reactivating the account for the day (Because I already paid for it) so I can transfer the line. Straight Talk is Straight disappointment. 0 customer service 0 accountability. Please close shop.

You will literally waste hours of your time trying to talk to a foreign call center (India?) who you can barely understand and who is incapable of fixing the problems their system creates. It is obvious they are not really trained. We have had two problems. First, after trying to separate my son onto his own account, their system consistently blocks his VISA without any explanation or resolution (and no, there is no problem with his card). Then, they have billed me for the last three months for his separated account, forcing me to put into dispute the erroneous charges with VISA each time. The last time I called "customer service" trying to patiently correct this problem, the call was magically terminated before resolution. Summary: they don't care, not worth your aggravation to continue with them.

Straight Talk only carries poor quality phones that work on the Verizon network unless you want to buy their most expensive phones and they seem to have no interest in helping you find a quality budget phone they don't sell that will work with their service. Research your phones carefully when buying from Straight Talk! They sell a lot of junk! It is ridiculous that a company providing high value carrier service options provides only low value budget phones. There are a lot of well rated high value budget phones out there. It just seems they are not willing to carry them. What good is a quality carrier if the only phones (outside of their most expensive ones) are low rated phones that constantly give you problems? AND once you are a Straight Talk customer it's hard to go anywhere else without losing your number according to Best Buy. Straight Talk is becoming a crappy company.

The past 4 months I have spent hours upon hours of my lunch breaks on the phone with Straight Talk. They continuously keep turning my data off. This month it has now been twice. Last month along with my data being turned off one of their "TECHNICAL SUPPORT" guys told me to change my APN numbers (to one I wasn't suppose to be using) and caused me to not be able to send or receive Pic messages. The reps are also clueless and do not understand or speak English well. When asked if there was anything that they could do to compensate me for the time I'm wasting to continuously have to call them to fix an issue that has nothing to do with me, they told me NO, there was no problem they fixed it. Needless to say as soon as I find another carrier I will be changing. Good customer service is worth an extra $20 a month.

I have been with Straight Talk for a number of years now and they use to have good valuable phones with a fairly reasonable plan but now these manufactured phones are no good!!!??? I purchased the Zte Majesty phone last year and about 8 months later my home key stopped working so I had to send the phone back before I could even receive a replacement phone. After waiting for about 3 weeks they sent me a Zte Max Duo phone instead of the Zte Majesty. Since the phone was similar to the one I had previously I didn't call and complain about it. I kept it thinking it was a nice good phone. Well apparently ain't none of their phones any good because 5 months after having the phone the screen went totally black for no reason at all. It completely stopped working. I didn't drop it, get water in it, or damage it. None whatsoever.

Initially, the Straight Talk plan looked pretty good. It did for about 6 months until my phone quit working. I had purchased the warranty and got a new and different phone in about a week of no phone which did not make me happy. I started with a LG. They sent me a outdated Samsung which again lasted about 6 months and again failed for no reason. I didn't drop it, or get it wet, it just quit. Then again after about 6 months that quit for no apparent reason. Again they sent me a Samsung Galaxy S3 after three weeks and two phones, the first one didn't work at all. I complained about not having a phone for three weeks and I want credit on my bill which they said they would do, but lo and behold the bill came on time with no credit.

My SIM card was out of date. Straight Talk said they will send me a new SIM card. It took 12 days for me to get the new SIM card. Straight Talk told me I would receive the SIM card in 2 business days. First they sent the SIM cards to the wrong address, then the second SIM card was to be delivered in 2 business days. I called because I did not receive the SIM cards. Finally 9 days later they told me the SIM card haven't left the warehouse. So I had to wait 3 more days. 12 days in I finally received the new SIM card. Did I mention that the new SIM card was the 3rd card.

I had to replace my debit card recently and the numbers changed. Consequently my auto refill did not work and my phone was turned off without any notification. Per the representative at Straight Talk I was set up to receive a text message if there was a problem with my account. The agent advised that for some unknown reason that I was not sent a message. She also informed me that some discount that I had received in the past was no longer available to me because my service had been cut off. I talked to their escalation department and a supervisor who refused to make an exception based on the fact that I received no notification that there was a problem with my account. What I take away from this is that they do not value their customers and simply gave me a robotic "sorry but we cannot." I did as refill for a month and will be obtaining service elsewhere next month.

I switch over for straight talk thinking this company so great. Here it is OK. I switched stay with them for 5 months so I decided to switch my whole family. Boom. Disappointed they gave us the runarounds between getting our phone connected on Sim card. We were traveling out of town. Stayed on the phone with these fools for 5 hrs. Yes that's right and nobody fix our problem after I waited for new Sim card phone and to solve the problem for 5 hrs I was disappointed and unhappy. So I switched to Boost Mobile and I loved it and never going nowhere. So I recommend no one waste your time with these unhelpful company. Straight talk sucks so are the workers. If I could rate them a 0 I would.

I bought Straight Talk 'hot spot' and could never get refund despite countless calls to Straight Talk. They speak English but don't understand English!! 12, 13, 15 calls to customer service and zip. It almost appears that the parent company hires their outsourced customer service employees to act stupid in an attempt to wear out and frustrate the customer (sucker) into giving up. Jerry Seinfeld said it once in his old TV show (paraphrase); "you know how to take the money, you just don't know how to return the money." If, after reading this review, you think that I am exaggerating or that I may be a rare exception; by all means, buy from Straight Talk.

I have had Straight Talk for years now, and have more and more (mostly minor) issues the longer I have service with them. My first major issue was the soft data-cap. They advertise a 5gb fast data, but they started to drastically slow my data when it hit between 2gb to 3gb. They refused to even answer any email I sent to customer service and have ignored all communication. I have attempted to send over this. My most recent issue is phone activation... My new phone did not completely activate, and customer service keeps telling me to wait. Online it does not show my new phone on the account and any attempts to plug it in are met with "The phone number you entered does not belong to Straight Talk. Please check the number and try again." After googling this issue I can see I am in for quite a wait to resolve this issue, and will most likely switch to a phone company that actually cares about its customers.

I purchased a Straight Talk phone and service plan because I needed to get reception to where I moved to. The plan I was under at the time did not get any reception. I tried to activate the phone and transfer over my number and I ran into issues. I contacted tech support and they said that it would be resolved in two days. During that time the phone was activated and deactivated several times.

My first problem is that I went back to Straight Talk after leaving when they advertise unlimited data while giving you limited data. Lie much Straight Talk Wireless. We got Straight Talk on our phones 2 months ago to save money. He has an iPhone 3 and I have a 4. Mine has been fine but his has not. We just found out because we don't leave home that often for very long. We just went out of town for a few days and realized he did not have wifi when away from home and he didn't receive any messages while away. He called for them to fix it but couldn't because where we were at had no service. So we called when we arrived home to fix it. We asked for reimbursement for just one month and Mary employee # ** repeatedly refused. She very politely denied my requests saying that we did not report the problem therefore they were not going to compensate us.

5 days later still no tracking on the phone I ordered. Contacted them and was told it was in the terms and conditions to ship within 72 hours. Explained that 5 days was outside 72 hours and he argued that it was within??? WTH company so bad they do not know how many hours in a day. Avoid company like the plague.

As a new Straight Talk customer, it looked like a great idea: good phone coverage, cheaper than the average phone plans, and I thought it was going to be what I was looking for. Two times I ordered SIM cards and one $45 plan. I got the SIM cards both times, and both times I did NOT receive the airtime card. A total of $90 lost. Calling Straight Talk to get a human to help a person out is near impossible!! Then when you do, they don't believe you, like I need to waste more time for the hell of it. The idea is great. Their customer service is the worst I ever saw, or in this case, didn't see.

For the last few months I have been dealing with a issue with Straight Talk concerning a replacement phone. Brand: LG Stylo 2. Model : lgl82vl. I purchased this phone and joined Straight Talk. At that time I had the phone for about 4 weeks. The phone all of a sudden stopped working. It would function in every way except the screen stays black. I called Straight Talk and it was determined that the phone had a hardware issue and that they would send me a air mail package, for me to return the old phone and my phone would be replaced. I received the air mail package, returned my phone and waited. AT that time I needed a phone so I went to Walmart and purchase a cheap phone (20$) to use while waiting on my phone to arrive. After waiting a week and a half I called Straight Talk and then was told that my phone had not been shipped and would be shipped immediately.