Straight Talk Wireless Reviews

Trying to use warranty. Sent phone back. No one in the Philippines can locate the phone I sent back and then some say they received it and sent out a new phone. 10 different people 10 different answers. No help whatsoever. Incompetent.

I have had this carrier for 2 months and been harassing messages daily and inappropriate messages. Tried getting a hold of customer service but either they're hard to understand or they are unavailable. So frustrated. Choose a different carrier if you want good service.

I have been a customer since 2010. I hadn't really experienced a ton of issues until the last 6 months. I purchase the most expensive option for service every month, as I needed the unlimited data. Now my data has been shut down after 1 week. I called customer service and spent almost 4 hours on the phone with them, and the call being disconnected 5 times, just to get literally no help. Was told that I had exceeded the amount of data I could use, all in one week.

I ended up purchasing a new phone that was locked to straight talk. I figured this would be an easy problem to solve but Straight Talk made it so complicated. Every time I spoke with customer service, they either didn’t understand or just didn’t care. A lot of the time the “help” they gave me didn’t work. Ex: customer service told me to take it to Walmart to get it unlocked, and when I did, the Walmart employees said that’s impossible for them to do. When I finally got the information and help I needed (after just over two weeks of constant calls to customer service and about 12 calls in total to them) I paid the unlocking fee ($150 btw) and they said wait for an email for instructions to unlock. I waited 5 days and no email - so I checked my phone and sure enough - unlocked and they didn’t tell me. Straight talk customer service is an absolute nightmare and I pray that I never have to deal with them again.

Here we go. I've only used 15gb of my 25gb high speed data plan and they have all but shut me down. Still have 10 days before I have to top up. Why are they throttling my account? **! I'm sure to get the run around.

I have been using Straight Talk for many years and they have really good service in my opinion but my reason for giving only 3 stars and not 4 is I think they sell your phone numbers. I've had the same home phone number for many years and when I switched my service to Straight Talk I started receiving unsolicited calls every day all day, sometimes back to back calls starting at 8:00 a.m. And don't even bother to put your number on the do-not-call list. It gets even worse then.

Said I was in service area...no signal ever. Everyone around me had signal. Switched to this, thought it be cheaper. Nothing but a headache. KEEP THE PLAN YOU HAVE! THIS IS A WASTE OF TIME AND MONEY. Paid more for the hotspot...worthless.. said it was connected...nothing. It killed my batteries and has cost me thousands in replacements.

For the last number of months every time I renew service for the $35 phone, text and internet, internet does not activate. I typically have to go through CS to get it activated which takes 2-3 days to find someone who has a clue. This time I have tried and waited 5 days now without a service that I paid for. Continued run around with their CS telling me they've sent the signal and refreshed and what not. I know it's not on my end because I have been through this countless times with them and have never had to change my settings which they always insist I do. All I can say is find a different option for service. My first year and a half with them wasn't bad at all. The last 6-7 months, forget it. With all the aggravation I have gone through they are not worth it.

Straight Talk Wireless is a horrible cell phone company. I purchased a iphone from them almost a year ago for my 12 year old grandson. He had their service almost a year but it got to expensive for me to pay for it so I found a cheaper cell phone company for him. I called straight talk to get my grandson's unlock code so the new SIM card from our new cell phone company would work. Straight talk proceeded to tell me that in order for them to give me the unlock code I had to pay $90 dollars for it!! That is insane!! I'm on a fixed income and can't afford to pay for a unlock code that already belonged to my grandson anyway! I paid $130 for the phone from straight talk and was paying $43 a month for their service..and then they say I had to pay $90 dollars for the unlock code!!! Wow really?!?! I would not recommend straight talk wireless to anyone at all! Beware. They are a money hungry cell phone company and their service isn't worth nothing either.

Bought a cell phone. Was told be here in one to two days and never showed but when I called they said because of weekend ran late and they said FedEx was at fault. I told them I was mislead and lied to. To get the extra fee requested that fee back and even when I talk to a rude manager she still refused the fee back. Over a few dollars and the employee not trained right.

Bought and paid in full for a NO CONTRACT phone and bought a NO CONTRACT card to fill the phone. Told the person where I lived and that I was moving in 3 months and where I was moving to and he said, "Straight Talk pings off of other towers so it should work as well as any other service." It worked in my old home for 3 months,, but I moved 17 miles away and it doesn't work in my new home. I have to drive 14 miles before it connects. My previous tenants had Verizon and it worked. My roommate has US Cellular, it works.

I had no issues with Straight Talk until I bought a new phone online from TracFone. I sent the phone back 3 times as it would constantly freeze up. I asked for another model or a refund, neither of which was supplied due to their one rule that applies to all. That rule states you must use their phone for no less than a year. So they say you have no contract but really you do if you buy one of their Trac Fones. Even when they don't work properly.

I purchased a phone after mine died. The website indicate that shipping was 1 - 3 days. I made the purchase Thursday so I figured the phone would arrive by Saturday. On Friday at 5:05 PM I got an email saying the phone had shipped and would arrive on Monday. That's 5 days. I'm not okay with that. Had I had accurate shipping information I would have purchased my phone through someone else. Now I'm trying to contact the company. They have phone numbers I can call if my phone worked but no email or chat options, even though they were quick to chat when I was shopping for a phone. This really bothers me.

I tried to purchase a new phone on the site but the website was malfunctioning so I called the company. After jumping through a number of hoops, I finally was transferred to the sales department. A day after I place my order for a new phone, I received an email telling me the order was cancelled. I called back and after being transferred three times, I explained that from the verification email I received, they had mixed up the information that I had given them. They finally got the information correct and order the phone again. A day later, I received another email telling me that the order had been cancelled. What is going on with them? Is it poor staff training? Is it inadequate policies or procedures? The answer to the questions is to simply find another cellphone service.

After explaining to Straight Talk the Note 9 would be coming from Verizon, and getting it released, we were not pleased when after our new account would not send any attachment in an email or text. We were told it was a Note 9 issue. Funny there was never a problem on Verizon and why wouldn't you tell a possible new customer this info. Now we have a SIM card and month of service that is worthless. When we called back for the problem to be fixed we were just told it was a glitch because it was a Verizon phone. Worst. Service. Ever.

We purchased this phone after being assured that we could unlock the phone and use it in Canada. All the people we spoke with at Walmart and Straight Talk are liars. This phone is nothing but an expensive paper weight. I will be filing a formal complaint with the FCC/FTC.

I've had to file 2 BBB complaints in the last three months over their complete lack of customer service. I've had their employees hang up on me, put me on hold and never return, yell at me, refuse to transfer me to someone else. One guy let me listen to his dog bark for 20 minutes while he couldn't figure out how to transfer me to the correct department. They lied to both me and the BBB in my first complaint in November. They do not back up their products, service, or any other programs.

For 5 consecutive months Straight Talk has changed my plan mid-cycle and taken away all of my data. Every time I have contacted their tech support which is no help whatsoever! They tell me that there is nothing they can do for me. The options given to me are: 1) pay for extra add on data at $10 per GB (or maybe 2GB), 2) wait until the end of my billing cycle and go without data, or 3) upgrade back to the plan I was strangely kicked off of mid-cycle and pay extra since I'd be giving up my current service and restarting a new service! Twice I have even paid extra to immediately reinstate my (supposed unlimited 60GB) data in order to do my job. Because of this happening so many times I'm going back to postpaid through another provider. Sure it costs more but there's much less nonsense to deal with.

I purchased a refurbished phone in accident and attempted to cancel and was told would have to refuse the package but make it impossible. Was able to return the garbage and have not received neither acknowledgement nor my refund. Was also hung up on and a sister company cancelled a separate service that I purchased only because the agent was mad.

The first time I tried Straight Talk, it didn't go well and I wrote a bad review. The review was accurate to my experiences then, however, I tried them again and now I really think their customer service has improved beyond my wildest imagination! Their product offering has also improved as they have added hot spot tethering to their services. I am happy to be with them.

Straight Talk is great for prepaid cellular service... Just make sure you don’t have ANY problems that come up to where you have to call and speak to someone. The CS employees/agents/associates are some of the most condescending, down-right rude people I have ever had to speak with. I work for a company that activates prepaid and postpaid phones with different carriers. I dread having to call Straight Talk every time. The agents get irritated at me when I can’t hear them because of background noise or feedback... on their end.

I've been with ST on & off for about 6 yrs. For a US customer who speaks English, explaining issues to service reps whose primary language isn't English is very frustrating. I often just hang up & call again hoping to connect with someone who comprehends what I'm saying. They recently changed the terms of my plan without any notification or warning of any kind. Cut me from 120GB data down to 25GB high speed data. I had no notice of this & when I went over the 25 GB, they cut off internet service!

I purchased a Samsung A20 Mobile Phone and never received the shipment. It was never delivered by FedEx. I called Straight Talk but could not talk to anyone about phone sales from their website. There is no customer service for Straight Talk Phone orders, only for technical phone issues. I was bounced around from one department to another, finally was told to contact FedEx. I had to file a lost shipment claim with FedEx. When I submitted a requested review on Straight Talk Web Site I received this response. (Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!) Terrible Service!

I've been a loyal customer for 7+ yrs, I always buy the $55 card, the Ultimate Unlimited, but all of a sudden they decided to limit the internet usage, I was told to read the fine print, I did, it says, reserve the right to review your account, nothing about turning it off, I'm switching companies, BEWARE!!

I have been on the phone with them for 3 hours with no satisfaction. They keep moving me to a new department to do the same tests with no satisfaction. At one point the person said I needed a new phone and was taking my info for that when the call dropped. She never called back. I called and they wanted me to restart from the beginning. I tried again online with the same results.

I bought the $65 Platinum plan with 20 gigs of hotspot 4 days ago. I get a text message saying my 10 gigs of hotspot is up. I need to purchase a $55 card. I spoke to customer service. They verified the $65 plan been verified that soon as you touch your hotspot button even if nothing is connected using hotspot it burns your gig up. How can data run out if nothing is using it. It's a good promise that I found unfulfilled. I work most all day. Watch a movie or two at night then bed. So 4 cause times 2 movies that 8 movies I've used hotspot for. That costed 20 and I'm sure it didn't but just having hotspot activated costed. No stars given unless fixed.

In 2013 my family was done with ATT so at that time I researched and for only one line and buying the brand new (at that time) iPhone 5 I would pay at the least amount but most likely more than $100 more over 2 years if I went with Verizon than if I 1st bought the phone then prepaid each month. This was not counting Verizon's extra fees (like if I was late paying a bill). I don't like to be wasteful nor over-consumptive so I went from original iPhone 3 (had used for at least 4 years at that time and it still turns on!) to the iPhone 5 which I'm STILL currently using so I can't even comprehend the amount I've actually saved beyond the original 2 years seeing how I'm on 7.75 years now.

I was a Verizon Customer for years, but in Wal-Mart one day. Straight Talk had a person talking about how Great they were. The person told me that I would Love the whole plan, if I purchased a phone. I asked the person, if I was Unhappy with Straight Talk could I switch the new phone. Back to Verizon Service and she said yes, I tried the Service for 3 months and was very Unhappy with it. So I went back to Verizon to switch back to them, they contacted Straight Talk to switch the phone to Verizon. And Straight Talk would not release the phone to be switched, so I'm out the $200.00 I gave for the phone. Plus the $600.00 to buy the new phone from Verizon since I couldn't switch the $200.00 phone to Verizon. So if you want a Great Phone Company to use, use Verizon Phone Service.

I wish I'd NEVER gotten this service!! You pay extra money so the internet won't be slow and it's a waste of money because from the word go the internet is about 2G and it doesn't get faster. Not a surprise with it being AT&T because they just lost a HUGE lawsuit over the same thing. Guess they didn't learn their lesson. Will be switching as soon as my first month is up. I advise anyone thinking about getting it, NOT TO!!!

Service good. Getting told a new phone to replace a defective phone is bad when all business contacts and schedule are in my phone. Twice I have spoken to them and twice I had told new phone was on the now. 20 days later they want my defective phone to be sent a new phone.

We have Straight Talk users since at least 2015. It was before then because that’s when I have on record for signing up for rewards. We really gravitated towards the bring your own phone plan because we all love our iPhones. At first it went well, but recently, as we tried to add our last two family members to the plans, it has been horribly difficult to find SIM card that work. The service is average. Sometimes it’s very good, sometimes it horrible. But we like the unlimited plan and with 6 of us on. It’s more affordable than any other service available in our area. Both of my oldest have bought expensive nice iPhones on the straight talk website and they are happy with their plans so far. They did NOT use the SIM card sent with their new phone. They used their old SIM cards and it works fine for them.

They sold me an unlimited service plan for text, talk and data with no indication of it actually being a LIMITED service plan. Apparently somewhere there is small writing that isn't discussed when you're purchasing your service that limits all of the above "unlimited services".... This is not only misleading but a flat out lie that they sold me! 13 days into my plan my phone was disconnected in the middle of my work day. I spent 3 hrs trying to get the customer service to help me, but they kept transferring me to another company who kept hanging up due to technical difficulty and telling me to call back at a different time. THIS IS THEFT IF YOU ASK ME AND I WILL BE FILING AGAINST THIS COMPANY. DO NOT BE TRICKED BY THEM.

They said I used all my data so I paid extra $10. Then they didn't add it on. After 3 days I called and they hung up on me 3 times. Last time talked to someone who said they would fix it and data came on but found out they charged me $10.. again. Then they slowed it down so much it was unusable. Employees speak poor English and unable to understand most of convo. When I asked her to spell what she was saying she said nothing for a few seconds and hung up on me. This hanging up is the norm with this company. It can take an hour with having to call back constantly. I am going to change to ** tomorrow as they have an A rating with consumer reports. Straight talk had an F rating and they deserve an F-. Terrible service.

I ported my phone number from Verizon yesterday. All my balances for talk, text, and data went to zero and when I tried to set up voicemail, dialing *86 and holding down the 1 button connected me with Straight Talk customer service. After chatting with several agents and calling and speaking with at least 4 more agents, I was unable to resolve either issue. It is very difficult to communicate with the agents. I was promised a call from technical support on two occasions but I never received a call. I am shopping for a real phone service today.

Lying company. Not only is their customer service awful and time-consuming to navigate. The company claims to be a no-contract company yet if you buy one of their phones they will not unlock it unless the phone has been active with them for 12 months. I have had this service for 5 years and I was finally fed up with their awful customer service and tried to switch companies. They were happy to port my number but didn't tell me while they were porting my number that they would not unlock my $800 phone that I bought outright. So then my phone was inactive but could not be reactivated by my company of choice because Straight Talk is holding it captive because the phone isn't a year old.

My husband broke his iPhone SE, went to Walmart and bought a new iPhone SE 2020. He wanted to keep his number etc. so the sim card from his old phone was placed into the new phone. Walmart sells Straight Talk but it Was Not disclosed that the new iPhone was locked by Straightalk and would not be able to be unlocked for 12 months. If we had know this little FACT that iPhone would not have been purchased.

I am a college student and I have been buy the 45$ plan for years and always had high speed data until today I had a doctor's appointment and as I was using my gps they took my data and said it's 2$ to get it back. I refuse. I'm leaving after that.

If I could rate them less than one star, I would. I purchased my son a phone and prepaid plan with Straightalk in December of 2019. It is now September of 2020. In these nine months, we've had to get his number changed THREE TIMES because his number kept being given to someone else, even though we were set up on auto refill each month. So when I would try to reach my 13 year old son, I got someone else.

I chatted with one of the customer service representatives to get some questions answered. 1 of the things I wanted answered was what would happen if I used up the 10 gigs of mobile Hotspot, I was told that it would just slow down but would continue just at a slower speed. Went ahead a did the account setup on line and during the setup process decided to lease the phone instead of purchasing outright. Was assured that the phone and phone service would bill out together. NOT TRUE! Lost credit card that I had used to set up the account with so as soon as I got new card went out to account and put new card information in. I get an email that was sent out by Smartlease that my payment was past due!

Went to Walmart today and one of your assistants was there and they tried to help me then get on the phone with one of your assistants and telling me my phone not compatible but when I bought the sim package the assistant called you all and said it was. So what is it? Paying for something that you all lied about. I didn't buy me another phone card because you all can't get your stories right and ripping people off like that is not the way to go. I'm going to tell everyone. Quit telling people it's compatible when it's not..

I have been buying the unlimited plan ($55 plan) for the past 6 months or so and for a couple months now, the speed of the network is so very slow and I am very displeased. For paying 60 a month including tax I would expect the network speed to be fast but I can barely even watch videos because of the constant loading.

Took money when I cancelled auto refill and took credit card info off account, sent refund to wrong card, terrible service, I was rarely ever able to call, some texts didnt go through, I didnt receive all texts sent to me, I got a bunch of random texts from random numbers asking about micheal, customer service is also terrible, they get angry and for sure show it, I wish there was a 0 star review.

I tried to order a phone directly from their website using two different debit cards. Both were said to be declined multiple times and they would not process the order. They still charged me 4 times for the phone I wasn't getting shipped to me and when I called customer service to speak to loss prevention about a refund, they claimed that they never charged me, their system said the cards were declined. My bank accounts show otherwise. They refused to process a refund or even look into the issue with their website's payment processing. Had to resort to calling the bank directly to dispute the charges.

This is the worst cell phone company I've ever had the displeasure of using and they have horrible customer service. First, my phone stopped getting coverage in a well-covered area. Straight Talk's (ST) Customer support agreed that this area has great coverage and there is no reason why the phone wouldn't get good reception. I dealt with it for another couple weeks until I could no longer put up with constantly having calls dropped no matter where I was.

T-Mobile has dropped calls/poor range, awful customer service, lose your balance if you transfer out, and then they highjack your unlocked phone! T-Mobile cell towers are lacking in most areas unless you live in a "big" city. Forget metropolitan areas. I live just outside Orlando...17 miles from downtown. My service is fine until about the 15-16 mile going home. Inside my house it's intermittent connection. I have to leave my neighborhood to not have a dropped call - that is - if I can make or receive one.

Straight Talk service is horrible! They say hotspot is included, pay $55 but they don't tell you not everyone can get it due to what towers you on... buy a plan, no compensation for the lies. Phone goes down for hours, they could care less, they don't tell you of supposed down time, they should advise well before it happens. Some do have important calls. Towards the end of the month if you don't do auto pay, internet will be slowed way down and you're lucky to even get any internet. Calls and text messages, lucky to get them as many will not even go through. Customer service absolutely sucks, can't understand most of them and they do not seem knowledgeable at all about the service they are supposed to be providing. Save some money and shop around. They need to refund people some funds for lack of service that you have paid for.

Straight Talk customer service has no clue how to do anything other than read from a computer screen. They are no help at all. All they do is transfer you from department to department. It has been 3 days and my phone still doesn't work. They don't speak English. That was the final straw. I am DONE with Straight Talk. I hope everyone else follows.

I made a payment on my mother's phone bill 2 days ago. After I made the payment their automated system asked if I wanted to store my card on file for future purchases and I would save a dollar per month by doing so (one whole dollar)! I signed up for it. I checked my account after I made the payment and I could see it pending. I checked my account again yesterday and there where now two payments pending. One for 37.86 and the other for 37.83, why are the amounts different? Nonetheless I called customer service, got transferred around until I spoke with Sarah in the Philippines (who couldn't give me a reference number for the refund she processed).

Well I got Straight Talk wireless for my At&t phone and it worked good for about an hour. First off it struggled to find service, then when connected to service my phone would not connect to it fully. After trying to talk to customer service they gave me a USSD code which didn't work and said my phone was blacklisted which it isn't because I can use wifi and still call (when my phone wants to connect) after which I told customer service that they, hung up on me! I basically paid 35$ for a month of no service. Definitely will not be using or recommending this service.

Had Straight Talk for 12 years & charge it to a credit card--144 charges. Yesterday I had no service because a credit card was no longer linked to my account. ST had no idea why. Getting service back was a nightmare.

Actually really liked Straight Talk I until recently. My phone was stolen, called ST and reported it, had them deactivate my account and blacklist the phone. I checked 2 days later and the phone was active and not on the blacklist. I contacted them today about it and was told my account was reactivated. I asked them how that even happened and they didn't know, asked who reactivated it so I could add that to my police report, they don't know, was told they don't keep records of who they speak to. I tried to log into my account, and couldn't, all my passwords have been changed along with the security pin on my account. I was put on hold and the rep never came back, tried again with a different agent, same thing. Seems they are more interested in helping who stole my phone than their own paying customer. Will not but another ST phone, will take my business elsewhere.

Prepare to be hung up on over and over and over for even the simplest of issues. Talked to over 40 agents for longer than 14 hours JuST to transfer service to a different phone. Robot will hang up on you, agents hang up on you. Corporate hangs up on you.

I have been a Straight Talk customer for years. However when it was time to purchase a new phone things went bad. I made my purchase on the 4th of July 2020. The special said I phone SE 349.00 or 14.00 a month for 2 years. It stated that they would not run a credit check but that approval would be based on payment history. I have always used direct payment that comes out automatically so there should be no problem. So I ordered the phone. Immediately 35.00 came out of my account. I guess I was not approved for 24 month financing. I got an email from straight talk that provided my order number and stated I would receive an email when my order shipped. Today 8 July I called straight talk And listened to all the menus...waited 10 min for a person to answer.

You are unable to unlock a phone that hasn't been active (sim active) for 12 months despite how long you have been a customer using the same account. I was rapidly deployed (US military on 7/4/2020) and now I have waited days (since 7/1/2020) to complete this routine task. Additionally it took calling 2 times before someone told me my most recent sim had only been active like 6 months. I have been a loyal customer since Dec 2012. Unacceptable Straight Talk. Phones that are bought and paid for should come unlocked or at a minimum be able to be unlocked using a customer service representative.

Ported my number first. Then attempted to port my wife’s number... she’s not had service for 5 days, we have well over 14 hours on the phone with them bounced between Straight Talk and TracFone... same company by the way. Now she can’t even revert back to old service because they say it’s not our account that the number in question has been a TracFone number for 4 years. We’ve had that number for 3 years with AT&T. Still on the phone getting bounced back and forth. Personally I would have given up by now and just got a new number.

2 phones in 3 mos, same defect in both. My 73 yo mom should go w/o phone until they get the defective one and decide to fix it or send a new one out. OR she can purchase a new one and send old one back at her expense. They won’t even let her return it to the ST retailer she purchased from. That wasn’t mentioned in their “All ST phones come with a warranty” claim.

I was Stupid enough to have service with them. Don't do it!! the customer service is non existent, you wont be able to understand them!! Its always, "We cant help you, you are ** out of luck, Sorry about your luck!!" There are plenty of better cheaper options out there that will actually treat you good depending on the network you want to use. I switched and I am so happy I did!! please do your self a favor and stay far away from this company or any of its sister companies. Here are all of the companies they own {TracFone Wireless, NET10 Wireless, Total Wireless, Safelink Wireless, Straight Talk, Telcel America, SIMPLE Mobile, and. Page Plus Cellular.} Do yourself a favor and stay far far away!! You can get much cheaper and better service on any of the 4 networks elsewhere.

I never had a problem with Straight talk and yes they are hard to understand. The only thing I did run in to was I'm having trouble with my Samsung Galaxy j3. The lady said, "Ship back. We will pay for it."

The service is buggy and often slow, but the customer service is worse. I spent over 6 hours on the phone with customer service and they kept putting me on hold, telling me lies, and then hanging up on me when they were transferring me. After repeatedly telling me the problem was my iPhone, they admitted they had made an error in their setup and the problem was fixed. Their online support is terrible. Only a limited chat bot. Their phone support had me pulling out my hair. After wasting so much of my time and me having to go a week without the service I paid for working, they seemed to think I should be so excited they finally fixed their error. No refund for lost time or reparations for my lost time and frustration.

I ordered a sim card on May 29th which I never received. It was shipped may 30th and as of today June 9th I have not received the card. I can not understand why I can not get the item. My credit card was charged and still no sim card.

This company is by far the shadiest company I've ever had the misfortune of doing business with. I had a phone on my Verizon plan break and being unable to afford a brand new verizon phone we decided to go with purchasing a Straight Talk device and using it. Unfortunately this is when the real troubles started as everyone from Verizon was saying that we just needed a new sim card that was activated to be inserted in the device. Well after doing that we were told the device had to be activated which we did that as well. Then we get to the same spot we've been stuck at only to find out that straight talk's ToS states that you have to have continual service on a device for a year before they will unlock it for you.

I been buying headphone data cards. The $55 ones that are 60 or 61 after tax and fees applied. Been noticing lately the sorry service they been giving me. After about a week of buying data online with them my data becomes slower than molasses on a turtle's behind. I called and called the so called tech people who happen to be Pakistan or Indian. Just wonder if they had a merger with a Pakistani company lately. My explain the not so good service? Anyway for 3 months now been dealing with slow data after about a week of buying data. They sort of treat you like you have a plan with them instead of let it run on and just buy more data, instead of tether or put brakes on your data. I have an elderly parent I have to shop online for! My opinion...thinks they are using the pandemic virus to screw people out of data by maybe giving your data to someone else!

Straight Talk Home Phone Box won't activate because they don't support it. According to their online activation, It works.... in reality, it won't. Three customer service agents hung up on me "Matthew" "Romell" and another man who's name was unintelligible. When I asked to speak to a supervisor "Emily" told me "our supervisors don't take calls". I advised "Emily" that I would be contacting the Missouri Attorney General's Office and filing a complaint with the Honorable Eric Schmitt. "Emily" quickly connected me to "Romano" who repeatedly tried to convince me to purchase more equipment.... Very low quality service and rude. I'd stay away from Straight Talk.

Someone else used my name to get the phone service. I'm used to this company, as they're partnered with Fingerhut. I use QLink. About a month ago qlink quit servicing to me, and I called and asked. They said it's because I'm servicing with another company and only 1 service at a time. I did not switch, a family member/friend/other signed up using my information, and stole the phone. Anyways... Long story, but I tried explaining this to the rep, and they said I was a thief.

I purchased a Bring Your Own Device SIM card to pair with a brand new unlocked iPad with the sole purpose of setting it up so my elderly grandmother can Facetime. She is in assisted living and, as I am a nurse, I cannot in good conscience visit her during an epidemic. I easily installed the SIM card and was able to get the data connection set up and working. Facetime would only work on WIFI. No amount of trouble shooting resolved this issue. So I called customer service and spent the next three hours on the phone. I was transferred multiple times. I was told by multiple people that I had to have a phone number for the device for them to access my account. Tablets don't have phone numbers. I was also told more than once that the company doesn't offer service for tablets. Which doesn't make sense since I purchased a SIM that says on the package "Bring Your Own Tablet."

I’ve been using their service for approximately four years, and had been quite satisfied, until I attempted to purchase a phone from their website. That’s when I discovered how awful of a company they are. I ordered an iPhone through them, using their SmartPay credit program. After a few days, the phone still hadn’t shipped, so I decided to call and was informed that they had a systemwide malfunction and they had to reset everyone’s line of credit and that I could reapply after 7 days. Annoying, but I understand that things happen. I decided at that point to just pay for the phone in total, without using SmartPay, and this was a huge mistake. I ordered the phone, which was in stock according to their site. After five business days, the phone still hadn’t shipped, so I contacted them using their online chat service, and was told that the phone would ship out that day. The next day, still no shipping notification.

It's not unlimited for the $55 a month plan. They shut off my data after 1 week because I used too much. They proceeded to tell me that I had been connecting multiple devices to my phone yet I hadn't used my mobile hot spot data at all and mobile hotspot is the only way to connect multiple devices. They kept telling me it is unlimited and referred me to the terms and service agreement section 6 & 7 and saying I reached my data LIMIT. There shouldn't be a limit on an UNLIMITED plan. I took screenshots and recorded our call so I can tell everyone it's not unlimited like they advertise!! And their customer service reps hung up on me twice and the chat with an agent online service was a joke. They kept telling me I had 1 minute to respond or they would disconnect the chat session so I didn't even have time to type a response and then they tried to disconnect me after 30 seconds and I said it hasn't been a minute.

We have been with Straight Talk for about 5 years..we have had some issues here and there but nothing beats this issue. Did you know YOUR straighttalk phone is locked for 12 months. Not throw it in a drawer and wait, nope.. 12 months of activation...doesnt matter we (family of 3 with straight talk) has been with them for 5 years each. Can't buy a phone, decide finally after 5 years we are gonna switch, and can't. Isn't that a contract?

I'm in the market to upgrade my phone and thought it would be best to go thru their website. Big mistake! An agent helped me step by step verifying the phone I wanted in the color I wanted all the way to the very end of the purchase. A few hours and nearly $700 later I receive an email stating my order had been successfully canceled. I contact the company and they tell me it's because the phone was out of stock when I made the purchase. Well, okay but now what I ask. Their reply was to reorder the phone because now suddenly it was back in stock. Are you confused? I know I was.

Well I'm the type who goes from phone company to phone company, device to device and so on. This by far was the most disappointing for me, Verizon was quite working in my area and the phone constantly glitches so I tried transferring my Verizon number to a new Straight Talk phone. We messed up by not buying an activation card first since we figured you can buy it online. I first tried their website and failed at getting to the payment part every time. I then called 8 times within 2 days to which only 3 times were answered, one of those answered moments involved loud yelling in the beginning then the phone was placed on a desk near what I assume was the computer, while a muffled video played in the background for almost 20 mins 'til I hung up. The other call transferred me over to only be hung up on and the final they kept transferring me back in forth cause my debit card "wasn't in the system".

Wish they had $25 or $30 plans because everyone can’t afford the $35 plus tax plans. I think if they do more affordable plans they would have even more satisfied customers. But other than that I really like the service. Just need more affordable plans.

Straight Talk Wireless is a cheap way to have cellphone service, but Mint Mobile is even cheaper and does more for people affected by COVID. I was a Straight Talk Wireless customer from 2018 through April 2020. When I went to switch to Mint I had a nightmare experience with customer service, despite trying to be proactive and get started on the process several days early in case of hiccups. Despite having pay-as-you-go service, the phone was locked and when I called to get it unlocked, they only partially unlocked it. So when it comes to calling (the main function of a phone) I basically have a brick for a phone. When I tried to get it resolved (via chat, since I had no calling capability) the representative kept telling me to call a number.

Have been with other large cell phone companies, paying large sums for same or similar service. I have not experienced any dropped calls. The only negative would be you need to buy your phone. However I have seen free phones offered through this company. Good value for the price.

I bought a Straight Talk service packet with a sim card being your own phone pack and **'s sister answered, turns out I wasn't using the right sim card in the pack but it was saying my phone was compatible and she activated my card on a sim card that wouldn't work for my phone. You need to get some English speaking people that know what they're doing, your personal support is **.

I pay $500/yr for unlimited service, never had a problem, have always had coverage everywhere I go. They provide a SIM and easy to follow instructions to get online. They provide an easy to understand APP if you want to track data usage.

Straight Talk gives you the option to bring any phone of your choice or you can purchase one of their phones. I always get great service and customer service is great. They also have a rewards program so you can earn points to get free monthly plans. I highly recommend straight talk as your phone provider.

Everything is fine with my service but I do wish there were better options for the hotspot capability. Ex: If I'm paying for unlimited data why can't my hotspot be unlimited using said data. And if a company is having a cap for hotspot data, they should have more than 1 option.

We purchased new phones several months ago, these being 3 of 4 we have purchased with Straight Talk. In addition to the phone, Straight Talk provides a certain number of points for said purchae, which can be used for paying your monthly bill etc. Well, straight talk added the points and said they would be available for use in 2 months. We went back after two months to apply this to our account (equivalent to approximately 125.00) and the points had disappeared. Upon calling straight talk and inquiring why, the simply hung up on us....5 times. One corporate CS rep said ease give it 48 hours. We did....no points. We called back. They hung up 3 times. Called corporate. They gave as the same run around as the first time. Simply put, average phones, average service, zero customer service. Try Cricket or anyone by these thieves.

I’m actually not disappointed in my service providers. Their customer services is probably the only spot that they’re lacking at but it’s not that bad. And pricing works for me. But I wouldn’t mind paying for a cheaper plan. But overall happy with my service.

Straight Talk has always been known as a cheaper version of Verizon. Same towers, lower price. What turns people away from them is setting up for the first time. You need a SIM specific to whatever carrier you have, and they're automated system never works. So you have to call, wait to talk (or chat rather), they work their magic to convert it to a straight talk phone, and the entire process just seems sloppy. Often there are data issues and you must constantly configure your data, especially with their new "25 GB unlimited data" plan, which I believe should be investigated. Not one time did I feel that my data was high speed. I believe those are false claims, and they really only give you medium speed, a lot of times low speed data. All and all they're better than Verizon, because Verizon has practiced some incredibly shady business practices at my local Verizon in Crossville TN.

July 2012 my contract expired with Sprint as well as my husband's contract with Verizon. Between the 2 of us at that time we were paying $254 some change. When I decided to go with Straight Talk it was $45. I had unlimited talk and text. Then they added data and my bill is now since 2012 $48.25 I have auto withdraw the 1st of every month. I can go on a condo. I do design. I can be on an elevator. I can be on the beach. I can be in a house with copper piping. I have never had a dropped call and you would not believe the clarity of the service and never do I have a problem paying or shortages. My husband has also switched to Straight Talk. His bill is $50 a month and we have unlimited everything you could want.

The phone selection is really great! The signal is strong everywhere and I rarely hit a dead spot. My only complaint is the cost of the plans. I've seen other pre-paid carriers with lower prices for air time, they just don't have the phone choices and the signal strength isn't as good. The customer service could be improved also.

I was told that my phone wouldn't not be disconnect and they did it. Because of this virus a lot of people is out of work and we have no way to pay our bills. I feel like Straight Talk is heartless. They only worried about money when we the customers don't have.

Worst customer service I have ever come across!!! Made a payment to extend service and somehow it got credited to the wrong account. Not mine. It took 6 reps just to find that out and that took 3 telephone calls. Then after finding that out was suppose to be transfered to the refund department so they can transfer the service to whomever the credit went to to my phone and get hung up on. Call back rep transfer and the same thing happens again. Call back again and the same thing. Absolute BS. To add to it they are offshore phone reps. Asking for a supervisor doesn't help as they did I the same thing. Ask for a US rep - they say they can't do that. Stay away far far away from this Mickey Mouse company!!!

I have been with ST since march of 2017. Yes they are rather affordable for most of us. Customer service is horrible online and mobile. They cannot communicate properly with you or to their coworkers properly making it so they cannot fix the situation at hand. Numerous issues, with total free wireless as well and net 10. 1 issue requiring a ticket taking over 24 hrs to fix trying to set up my mothers phone w her current number. They did it wrong 2 times and could not understand what I wanted done.

Where I live the governor put in effect a stay in shelter order due to the coronavirus crisis. I ran out of minutes today so I could not call Straight Talk customer service but I could communicate via internet. I started a chat with a straight talk customer service agent to see if they could extend my minutes until Friday when I get my paycheck. The customer service texted me back in chat saying that in order for me to get assistance with my issue...that I needed to CALL and speak with him directly....now if I'm telling you that my phone has no minutes but I have to call you in order to get assistance!! Hey there is a 5pm curfew...how am I supposed to get access to a working phone!!! How awful!! They are full of crap and only care about money....

My plan ended while I was porting my tele numbers to another carrier. Their computer system was down as they said?? Could not do it that day. Next day they wanted to charge me $75.00 to reactivate my account for an hour so I can port my numbers. What a bunch of BS. Just got an email from them how they are going to help customer from the Corona Virus. But stated to please switch to auto pay. I fell out of my chair with laughter.

So I finally got ahold of the Straight Talk refund department. They said they’re not going to refund my 300 dollars for the iPhone 7s plus I purchased until I find the confirmation number for the original purchase in my email (They said it was in my email.) ????‍♂️ or the tracking number for FedEx because I sent it two day delivery and they had to sign for it. I don’t understand if they make every single customer provide this information before they refund their money for the purchase that they made? If they do, it seems as though it would be time consuming. Lol.

My spouse and I switched to Straight Talk about five years ago to save money on our mobile phone bills. We can honestly say that the money savings was the only positive thing about ST. Given the many other providers that now offer similar or less expensive plans, we are finally rid of ST and are breathing a huge sigh of relief. Here are a few of the issues we encountered:

The web is fast enough. There is enough data. I pay by the month. Never had to call customer service and don't have a plan so IDK about that but what I do know is. Is that three days ago the clocks were turned back an hour for daylight savings and mine has yet to change. It is still an hour behind even shutting down the system and the specific app. Nothing works. My neighbor has the same phone same plan. His phone is also still an hour behind. Come on. How hard is it to change the time.

The plan itself wasn't too bad. The customer service, however was terrible. We had issues switching our phone number to a new plan, and we attempted to get it sorted out promptly. Unfortunately, they charged our account right before we switched plans, and then they closed our account and refused to get a refund, even though they charged us for the upcoming billing cycle prematurely. Whenever we called, they would always say whatever to get us off the phone and always had conflicting answers, and even completely lied at times over the phone. If I could give less than one star I would. Please save yourself the headache... Never use this company for your phone service, it is not worth it at all.

Straight Talk had a promotion back in Dec to "Add A Line" and get 10,000 points. For this you had to buy a phone and keep the service for at least 2 months. I didn't need it, but I thought it would be a good idea in case one of the 2 phones my wife and I have gets damaged, which has happened in the passed. I fell for it and ordered a new and activated it for the required two months. Instead of getting 10,000 points they gave me 7,000. I thought, ok maybe it was because I bought one of their cheaper smart phones, but I could deal with the 7000 points. The odd thing is that they kept the 7,000 points in pending for the first 2 months and I figured after the 2nd month was up that it would activate the 7000 points. This is a track phone so you pay as you go and since I met the requirement of 2 months active, I did not pay for the 3rd month.

I've had my daughter with Straight Talk for 18 months. I found a cheaper service provider so decided to make the switch. After calling to release the phone number to the new provider they locked the phone and claim it's a brand new phone in their system and refuse to release the phone unless I pay them $360 or renew the plan for 12 consecutive months. I paid $100 for the phone and they're holding it ransom for almost quadruple what I even paid for it so now I have to purchase a brand new phone to begin the new service I've already paid for. These guys are a joke and absolutely refuse to help anyone and just want to extort money from customers.

Over four hours on the phone. Over 15 calls into Straightalk. Over 12 "callbacks." Less than 0.02 mbps download. Not enough to even open a webpage. All Indian Call Centers, no management or anyone who can fix anything. THE WORST service I have ever had. Do not waste your money, much less your time.

My dad has his phone for almost a year and because he was out of the country for 3 months his phone was inactive. He’s back and trying to activate his phone. Straight Talk is telling me his SIM card is in use with another phone number. I don’t understand how they can send you a SIM card and in 3 months Of it being inactive they are going to sell that same same card number to someone else and tell me I have to buy a new SIM card.

For more than two hours I spoke with StraightTalk Customer Service approximately 8 times trying to transfer my contacts from my old phone to my new phone and they could not do it. THEY ARE USELESS!!! Don't use this service.

I have had Straight Talk 3 months pd. My fourth month starting March 13. I then found a better company who would finance my phone too. Advised straight talk and requested a refund for services I would need and they refuse to give my money back. I would advise anyone thinking of using straight talk to think twice. Worst people ever!!!!

First off to even get through to an actual person you have to go through an automated system that is so beyond flawed! After saying customer service it asks you if the automated system can help repeating the same menu 3 times. Half of those times it doesn't understand you and drops the call making you call back and start the whole process over. We have been trying to activate a phone for 2 days now and have spent over 3 hours on the phone either speaking with someone you can barely, or not even, understand as their English is beyond terrible or getting calls dropped and call backs that never come. I have never encountered such a tech support system that is so infuriating and frustrating in my life. Their phone plan prices and coverage are decent but ow, if you ever have to call the Straight Talk Wireless support line beware, it is enough to make you want to jump into a volcano rather than suffer the stress of their support.

The only thing worse than Straight Talk's Customer Care is the bricked, garbage equipment they sell you (ie, Samsung's J7 Crown, among the many). I'm quite experienced with cell phones & am very tolerant of incompetent/poorly designed Customer Service as that has just become the way of things anymore with all the out-sourcing and ridiculous phone trees/bots. As a Business Mgmt Consultant myself, I see many absurdities. Nothing and no-one surpasses the mind blowing hot mess this shady (by design) Company is. I strongly encourage you to avoid these annoying Clowns by all means necessary.

My wife, who knows next to nothing about good cellphone deals, bought two of my grandchildren iPhones from Walmart for a good price. That should have been warning #1. For the life of me I don't why women shop by price instead of what works. In order to get this "good price", she had to purchase service from Straight Talk. I have set up autopay 3 times but my grandchildren's phones keep getting shut off. I have to wait a year before the phones are eligible to be unlocked so that they can be switched over to a reliable cellphone provider.

Throttle Unlimited and every other plan to where half of the time nothing loads and important information crashes and is affected. Use to be an avid supporter of Straight Talk, sadly they suck now. They are a ripoff but idk of anyone better, I guess they are the lesser of the evils but still a scam 90 percent of the time.

Straight Talk is good, but not the least expensive. If you want the least expensive plan, consider comparing with other companies. Quality of signal & data are good. Comparison with other companies can also be reviewed.

Sometimes speed not fast as I'd like, but service seems consistent and customer service very dependable. Had to purchase VPN for better security. Need more 5g Samsung phone availability.

Get a lot for the price, unlimited minutes, data, and options without a contract, yearly plan available; hotspot added on recently; competitive offers. Monitor my account and earn points, shopping offer online as well for this provider.

Service is pretty good, though does significantly drop in data speeds when limit of unlimited?? is met. Customer service is generally good. I called 5 times in past 5 years..helpful, with the exception of one difficult experience.

The best thing about Straight Talk is that their "unlimited data" caps at 60M/month. Others, like MetroPCS, TextNow, and others, cap their "unlimited" between 20 - 40. Some of their lower data plans can be better for the price, but the unlimited is best. The other big thing about Straight Talk is that it has coverage in lots of smaller towns in Idaho and Montana, which other carriers currently don't have, according to their coverage maps.

When I had Straight Talk for my wireless cell phone service I did enjoy them. What I did NOT enjoy was having to call their customer service, which they outsource. I'd never get an employee who's first language was English. It was very frustrating. This is why they can be so inexpensive since they outsource their customer service. I understand their employees are trying to make a living too but come on!

I am very satisfied with Straight Talk. I am a 8 year customer. Haven't ran into many issues that wasn't easily resolved, usually a call and issue resolved. Majority of time these calls involve some patience as not many if any well spoken English customer service reps.

Never drops calls, fast data and texts, no skips in streaming. Off-shore customer service is a bit trying, but helpful once you get thru, and once they finally understand what you need. Fantastic service, and great price. Good deal for singles and businesses.

I've been with them 2yrs and haven't had an issue with them. Their customer service is knowledgeable when I've had questions. Their plans and phones are affordable. Their rewards program is great and you get points automatically each month while enrolled in autofill each month. I would highly recommend Straight Talk Wireless for service.

I've been using Straight Talk for a couple of years. I liked it because I could tether my phone to my laptop and then connect the internet. I live in a very remote rural area & this was the only internet available to me. Without notice, I could no longer connect to the internet from my laptop. Now it's available again, if I buy the $55 service/data card. A Walmart employee told me about the $55 card. Why didn't Straight Talk?

Loved this service until they did an update which caused an issue with all three phones in my household. Just paid for our new monthly service and to fix the issue I would need to buy new SIM cards for every phone and pay for monthly service all over again!! Went to a new contract company!!

Straight Talk uses the same major networks available for monthly plans. Their cost is phenomenal, and it’s an easy transmission from traditional plans to prepaid. They offer many advantages that others do not, such as rewards points. You can earn a free month if service or take advantage of other products or services outside of Straight Talk using your points. There are no connection issues and work just as good if not better than some traditional monthly plans.

Straight Talk has been the best cell phone service I have had. I have yet to find an area where I do not have signal. They are extremely affordable especially considering how great their services. They also have a wonderful selection of phones.

The phone was okay and service was alright. The reason I switch to a different carrier is because I do not use my phone that much and the price I was paying was ridiculous for my usage. I don't play games on my phone or watch videos so just a basic service would have worked for me.

I have used this company for my phone needs for years now. It has worked for my needs by being reasonably priced and useful when I need it. The one complaint is that they do throttle data near the end of the month. It would also be helpful if the calls didn't drop in my house when I try to talk. This phone is an Android based device so I wonder if that also has something to do with the spottiness of calls. I would recommend this to anyone that does not want to be shackled by contracts. The main drawback for some is you have to buy your phone up front.

I have used Straight Talk for years. There is very little if any customer service. The range is good. I am pretty sure that I will have to put a stop payment on their withdraws from my account in order to end service.

Our small business has been with Straight Talk for about 15 years now and the service is greater and the price is even greater. Our business is in an area where not too many service providers have good service. I have tried different services over the years and constantly go back to Straight Talk because for us it is the best!

So, I am a Walmart shopper. I started to use a prepaid after I just couldn't seem to keep up with a traditional phone service. Staying on a shoe string budget is vital when you live on social security. Getting my money orders, groceries and Straight Talk phone cards all in one place is fantastic for me. This company is practical. I get everything I need for the month. I don't need all the bells and whistles but you can. You can also pay online without having a contract. You have the option of choosing exactly what plan or service you want.

Awesome plan. Have had 2 yrs and no problems. My Discover card is mon charged a set amount each month. No hassle! I purchased my phone at Walmart and chose one of three plans. I have never had any trouble with my service.

Overall I do recommend Straight Talk to everyone! I personally have never had any issues with bad reception or dropped calls, etc. They have recently upgraded their plans to include more gigabytes for each plan. Now their $45 plan has a whopping 25 gbs! Pretty decent for the excellent coverage!

Straight Talk is a good company for anyone who don't want to have a contract. There are prices on their phones and plans are reasonable. Where I live in a rural area the phone service wasn't that great.

I've had a Straight Talk plan for several years now and cost for the phone is budget friendly, reliable and very easy to use. I like the ease for loading online which gives me options to purchase once or recurring payments from my bank. If I choose I can pick up a phone card from the local Walmart.

My family has been customers of Straight Talk for over 10 years. They have amazing customer service, always willing to help. I have a $35.00 a month plan and my sons have their $45.00 a month plans. For $35.00 I get 3gb of 4G LTE speed for 30 days and for $45.00 a month, my boys get 25gb of 4G LITE for 30 days. After that our speeds drop to 2G. I have never gone over my 3gb and the boys seem to have plenty while playing video games and playing YouTube videos, etc... wherever we go.

In my experience and for my needs Straight Talk worked very well for me. The service was great and I never had an issue that caused any inconveniences. I would recommend this carrier to anyone looking for quality service at an affordable price.

I switched 12 yrs ago to Straight Talk from Verizon (whom I was with for 12 years) and never regretted it. I am so happy with Straight Talk, they have had unlimited talk, text for 45.$ a month from day 1. You have 4 choices how many months you can purchase. They also have hotspots, with different amounts of internet gigabits you can purchase. I believe they were 1 of the first prepaid companies if not the first. I Love Straight Talk & will never switch.

I used Straight Talk for a month and it was okay. I never used the data part because the phone I had for that time didn't allow for it. It was not a bad plan if you don't need data. I would run out and have to buy more if I had the plan now.

When I first started with Straight Talk, the price was untouchable. The others were twice as much. Along with the service support staff at Wal-Mart between what they offered was awesome. 5 years later all the big companies are catching up with the same product. The others have better phones. In Nevada Verizon still has the best cell towers around.

I first got straight talk five years ago and haven't looked back. No matter where I travel I always have service. My family has followed my example and it's the only cell phone service we use. Being able to bring your own phone or tablet is awesome.

Called to cancel because of communication problems and rude employees. I was 20 minutes late and they charged me a full month’s fee. When I opened up the account I signed up for auto pay. They charged my account a full month ahead then told me I shouldn't have done that. But their site asked me to do that. I spent hours chatting and calling with no response or refunds. I changed to Verizon prepay. It’s cheaper and the employees are great. Don’t waste your time and money with Straight Talk, it’s not worth it.

They provide service through a variety of carriers and that is the best way to ensure the service in your area is good. My recommendation is to buy a phone using Straight Talk but the carrier is known. You can pretty much guarantee if you buy a Sprint phone you're going to have Sprint service and if you buy a T-Mobile phone you're going to have T-Mobile service.

I prepay for a yr - great value for 25 gig data / unlimited talk / text. Much cheaper than other plans. Includes international texting. Does not allow use abroad. Must purchase in country sim or use wifi calling via Google, etc.

Straight Talk works very good in areas where others don't. I have used Straight Talk for years and there has NEVER been any problems. It is easy to fill by phone or the computer or you can use autofill. You also get points for future use.

I have been with StraightTalk for over 3 years. Today, I had mistakenly applied my rewards points to the wrong phone number. Not a big deal and one that should be easily correctable, or so I thought. After calling their "customer service" center, I was told that once a reward point is used, it can't be given back. The tech said there was nothing he could do, so, I asked to speak to a supervisor, to which he says "The next person you talk to will be a supervisor." "Ok, thank you." I spent a minute on hold, then my phone call was terminated. That's the customer service you can expect if you have any issues. They only know how to take your money. BEWARE.

Truly unlimited everything plan with no contract! They have three different price points depending on the amount of high speed you want, but they are all better than the big contract companies. Their customer service is not the best, hence why they only got a four star, but otherwise, the cellular service works great and uses AT&T’s network!

Straight Talk has been reliable in connection but their weak point is the pricing and the service personnel that are mostly foreign country people that have a hard time understanding and speaking the English language. Besides from that, they have a nice variety of plans available in the store which contain good phone brands and low priced phones. If I could find a better pricing with the same quality of internet connection and service, I would probably switch over.

Their plans are affordable. You get your monies worth if you auto bill. It saves you money monthly. The unlimited data is really unlimited and I can receive call with them when my contract phone won't get reception. Their customer service will go above and beyond to resolve the issue. Best prepared phone company I've invested in thus far.

I have been a loyal customer for several years to this company. They have never had very good customer service but I have been left exceptionally disappointed in them recently. I discontinued my service as I was traveling overseas with the intention of restarting it upon my return. Without my permission they charged me for the 4 months I was gone and then would not return my money when I contacted them multiple times.

Straight Talk has great pricing. Overall, the service is great. The data network could be a bit better. The setup can be kind of tricky. It is one of the better networks for prepaid wireless in the Lufkin, TX area.

Overall the price is good for the service and there are no hidden fees and hijacked bills to get in the mail. Your service ends on the service end date. The downside of this carrier is the customer service. I'm always on the line for at least 20 to 30 minutes with any issue because the representatives all perform like it's their first day on the job and they dont know what they're doing. It's very annoying.

I have the unlimited plan $45 month with 25 GB of data. Because I have it on autopay I only actually pay $44.49 month saving me hundreds of dollars over other brands. With Straight Talk you must either "Bring your own Phone" or buy one upfront. I think now they do over payment plans for purchasing phones but I usually just buy one then sign up. I've been using straight talk ever since I dropped Sprint when I got my first cell phone thru Avon. It didn't have good coverage like Straight talk did in my rural area & whenever I traveled it seemed my phone was the only one with service so that's a bonus. Best coverage, good rates just not happy with customer service. You never speak to anyone in USA & they don't speak/understand English as well as they should. There's no other company I'd use right now due to coverage & cost that Straight talk wouldn't be superior. Love my Straight talk plan (I have the new Samsung Galaxy S10+).

Good service. Easy to use app. I can take care of my business on my phone. Have compared cost against other companies and found it compatible, but reviews of those other companies show deficiencies in their customer service.

I've used Straight Talk for about 7 years now and haven't had too many problems. I think my biggest gripe is that with the $55 unlimited plan I do not receive any texts reminding me that my service is running out. The $45 plan does remind you but you already know because of running out of data.

Their customer service is HORRIBLE. It took FOREVER to connect with a customer service representative. I had to wait up to a half hour and every time I called at least 15 minutes, once I reached someone, I couldn't understand a word they were saying. They had heavy accents and I had to have them repeat their answers several times. When I went to Wal-Mart to get some help, they didn't know what they were doing . I had a lot of problems with the phone. It would disconnect my calls several times and sometimes dial numbers that I didn't call. They refused to give me any compensation for my aggravation, and when I told them I was discontinuing my service, they didn't care!! I was their customer for 5 years and they could care less if I left.

I am totally disappointed in their services. I have always bought the $90 2 line ultimate unlimited plan and have always gotten the hotspot with it considering it is supposed to be the same as the $55 ultimate unlimited plan. This month they took away the hotspot in which I have always got with this same plan and they keep telling me I have to purchase the $55 dollar plan to get the hotspot. So technically you are not buying the ultimate unlimited plan as advertised on the cards. So be aware if you are thinking you're getting a deal by buying the $90 plan with hotspot.

It's affordable with auto renew. I get a discount and since I've signed up for rewards every month I refill I receive more points that can be used towards a free month of service, the cost for unlimited talk and text with two GB of data is only 38$ a month, I rarely lose service, my data always runs quickly, and customer service always fixes any issues I've had in the past.

Straight Talk is a good service for people who want to save money on their monthly bill. My bill was $45 a month for unlimited (up to 25gb at normal speed) talk, text, and web. The only down side I had was when I traveled out of state the service was horrible. They need to be more reliable on more towers, that is the only reason I changed services.

Service is great. It works on the Verizon network at a substantial discount. They offer the same plans as Verizon too. Using a prepaid phone with auto pay is no different from a billed plan except you don't get billed all the taxes and surcharges. You pay a 911 fee and sales tax. I just love my plan and service.

I have been with Straight Talk for 1 year and haven't had an issue. They were very helpful when setting up and the service works... I have an Unlimited plan for a lot less than I was previously paying for 1GB/mo.

Plan is just right for what I need, always can add on extra data if need or use your points you accumulate from using their services. I have my son and myself on the plan with our own numbers and points add up fast. Straight Talk sends alerts to let you know your service is ending. They let you know if you're running low on data.

I have used Straight Talk for over 8 years. I have ALWAYS had coverage when traveling around to different states. I pay a set amount and receive unlimited talk and text. I have chosen to pay for 6 months at a time just for convenience. I am more than pleased and have recommended Straight Talk to everyone I know.

The plan prices are little higher than others. They have great deals on phones. I have never been without a signal. Customer service is always friendly. Overall I wouldn't leave them unless they raised their prices.

I have used prepaid plans for a while now and for the past 7 years I have stuck with Straight Talk!! They have the most plans and I can even change my plan in a monthly basis to better fit my needs!!!

Great value for the money. They even increased total data allotment over time while charging the same price, which is the exact opposite of the big 4 telecom companies do. It is also great that they support all of the major carriers' networks, so you can use any device you want.

This is the worst company I have ever dealt with. I ordered a phone to be delivered to my home. The company requires a signature in person. I left them a note but that wasn't good enough and I knew I wouldn't be home to sign for it when they attempted to redeliver. So I called Fedex to reroute the package to a different address. Fedex informed me that Straight Talk does not allow reroute and does not allow to hold the phone at a fedex office.

After being a customer of Straight Talk for three years, I was told by their Customer Service Rep that, if I upgraded my phone and stayed with the provider, I would receive 7,000 Rewards Points. To their credit, I was initially credited the points. That was November 25, 2019. Then, when I went to redeem the points for service in early January 2020, I was told they would not be available until January 25 - that I had to wait 60 days.

Well, I bought a 300 dollar cellphone from YOU, meaning Straight Talk and none of your “locations”, meaning “Wal-mart” would help me “in-person” transferring my data, settings and passwords. I looked all over the “tri-State”, (which is where I reside) for a “Straight Talk Store” because when I purchased my iPhone 5s, it was from a Straight Talk Store that was inside of Walmart. I called and talked with your Straight Talk customer service personnel and they outright told me that there’s no Straight Talk employee’s that are available to help me with my transferring needs to the new phone I had Purchased.

This company is absolutely horrible! I have been with them on and off for a while. Well this is it! They are rude and I sat on the phone over an hour because I was scammed out of my "reward points". When they realized that I was in fact correct and they shouldn't have taken my points I spent money to earn what did they do? They immediately sent me to an automated machine that cut me off and then conveniently were closed for the rest of the evening. I will NEVER spend another red cent on this scammers phone company! STAY AWAY! Metro PCS is so much better and I NEVER should have left them to begin with!

I’ve been a Straight Talk customer a couple of times and have multiple family members that use their service currently. In my family, I’m the tech-guy that fixes all technological problems and sets phones/computers up and sits on helplines all day with straighttalk speaking to foreigners for hours trying to activate a phone.

In my 40 years I have never wrote a review on anything. That is how awful this company is. I spent 3 hours dealing with customer service and literally got nowhere. I ordered a phone (leasing) and an unlimited monthly plan. All that was delivered was the phone. They took the money out of my account for both. They emailed me that both had been shipped out. But now they are trying to say they show no record of me buying the $50 unlimited plan. Like I literally was transferred upwards of 7 times. Hung up on twice. Spoke to two different managers. Nothing. 3 hours. Worst Custer service I have ever dealt with in my entire life. I will be calling my bank tomorrow and Straight Talk better be refunding me all of my money. Staying with Sprint.

We have been with Straight Talk for 2 years and it was horrible! We constantly have problems with our internet and them shutting it off cause we went over on our unlimited plan. Now since we are trying to switch services they won't unlock our phones because we haven't had the phones for more than a year because we just bought new phones. You can never speak to someone who speaks well. You get different answers every time you talk to someone new there. Worst service I have ever had to experience. Can't wait to get out from under this mess.

I switched to Straight Talk from Sprint. Straight Talk's customer service was better than Sprint's. Sprint would drop my text messages and calls all of the time for a low price of $95 a month. I switched to Straight Talk's $55 plan which includes unlimited data and 10G of a mobile hotspot. So far the calls are good and I have had no dropped text messages. The data however is slow. If I get data it's 3G, and it takes several minutes to connect. I had one dropped call to a family member. It took 10 minutes before I could call them back. I have had friends who swore by Straight Talk in the past which is why I thought I'd try them. I've ordered another service's sim card which Verizon owns. I have only been with them one month, and I can't wait to be rid of them.

I bought an unlimited card and apparently it’s only unlimited till you reach 60gbps then they cut you completely off. I have an iPhone 6s Plus and can’t even send a text right now without data. I called them and they said I violated terms by going over on my data. How can you be going over a set amount when the card clearly says unlimited?? I will be finding another service to switch to ASAP!! The cards are false and the people are horrible I wouldn’t suggest them to anyone ever!

Horrible experience with dealing with Straight Talk. They are rude disrespectful people. Try to have something done. Got transferred to the next person to the next person to the next person to the next person. Didn't get what I needed done. Just a horrible time with customer service. Just a horrible time with the service provider. Can't ever get a straight answer from anyone from straight talk. I suggest nobody go through Straight Talk No More. Very very upsetting horrible.

Having had Straight Talk for a few years, I am questioning their billing. We have two cell phones, each with different "refill" dates. This past month, we were billed twice for one of the cell phones. I understand that some months have different number of days. Customer Service hung up on me once and got irate with me on three other attempts to straighten out the confusion. I will determine whether to report them to the Federal Trade Commission after I receive the next statement. They have gone rogue in my opinion.

Very bad. Worst ever customer service. Can barely understand people. Always transferring you. Use to be able to use my hotspot anytime with unlimited data now before I even get to 65k gb it shuts off. I can't even use my hotspot anymore! I will never recommend them to any one. I wouldn't even give them one star if possible. I paid for unlimited data and for my hotspot with their $90 unlimited card for 2 phones and I can't use my hotspot. They told me I needed to get the $55 unlimited card. But never had to before. I'm changing my phone company and will never use Straight Talk again. Not worth the money or aggravation!

Straight Talk is good until you need to speak to a customer service representative. I was transferred twice, requested a supervisor, because no one could help me. I was on hold for over 30 minutes. I hung up and called back. I went through the same process of being transferred. When I spoke to the supervisor he was unable to help and said he would have to transfer me again. I was on the phone for over 4 hours trying to get my issue resolved. The only solution that any representative that I spoke had was to transfer me, even the supervisor. When I said I didn’t want to be transferred again the supervisor hung up on me. I ended my service with Straight Talk the next day.

Poor poor poor customer service!! Using my phone, to set up a friends phone, I got my phone turned off 18 days before it was even due plus lost the 55 dollar card to be put on my friends phone. After HOURS of being on the phone from rep to rep n being hung up on n calling back never got fixed!! What a horrible scam!! Wow Straight Talk AWFUL!!!

Worst customer service ever. The first rep. hung up on me. 2nd rep transferred my call, 3rd rep said she would call me on another line, phone rang twice. The rep hung up, rep called back. Rang twice. She hung up. My mobile hotspot will NOT CONNECT to any device in my house but the rep stated my 10 gigs have been used and I don't have any left, how can you use 10 gigs when your hotspot won't connect?? Wasted my time, wasted my money... Going elsewhere... Don't waste your time or money..

I switched from Verizon pre pay unlimited plan to Straight Talk unlimited plan to save a few dollars. Keep in mind that Straight Talk does not tell you that you are limited to 10 gb of data for mobile hotspot streaming, while Verizon is truly unlimited hotspot streaming for not much more money. I used to tell people to go to Straight Talk but I will definitely not recommend it again.

Read every other review. This company is a SCAM and a RIP OFF! I DO NOT, and WILL NOT EVER recommend this company! No matter who you talk to or what department you get the run around! I even had the Rep I purchased my phone from call them and he got the run around. I had been with them almost a year and I broke several of the cheap phones. It seems the with each new phone you purchase you start you 1 year over, even when you purchase your own phone and they activate it, they start you over... That is not what they tell you. The last time they told me I had 3 months.. after the 3 months they told me I had 7 months! All Lies! Even with my own phone! They also claim to note the account to help you and somehow the "NOTES" disappear and they have no record of you calling.. MAJOR RIP OFF!!!!

I leased a Straight Talk phone off the straight talk website but through their lease partner Smartpay because I trusted straight talk. I have been a straight talk customer for several years and even recommended them to friends and family. Unfortunately I am now a very unsatisfied customer and will be leaving straight talk very soon. Their leasing partner is a scam and will have you locked into an agreement costing you more than triple for a phone with no way out. Their advertising is false. Completely false. I'm currently dealing with the BBB to make the public aware of this scam and very disappointed in straight talk for allowing this company to do this to their customers. Even though they are a separate company, straight talk has them on their own website to lease a phone to their customers. Shame on you straight talk.

Basically a burner phone system for drug dealers. You can change your number as often as you want... Can't imagine any other purpose in having a Straight Talk account than to try to avoid law enforcement monitoring. Only for poor people with no transportation. They limit your data once you are outside the zip code in which you bought it. Customer service is completely useless. I hope next time someone flies an aircraft into a building, it's the Straight Talk headquarters.

I've been a Straight Talk customer for years and it's ridiculous of how things are. I got my data cut back on the ultimate unlimited with 10gig hotspot, because you guys failed to inform your customers which are the people that keep you guys in business that the hotspot is only for T-mobile and Verizon users. So everyone pay the ultimate price but only those that have tmobile and Verizon gets the benefits? This is beyond unfair and neither to this day have it been put on your website regarding this.

We had Straight Talk phone over a year and when I went to have the phone unlocked, they refused even though you only have to be on contract for one year. Somehow the eligibility date gets changed in their company. When I asked for an email for the “new” end date, they refused! I would stay away from this company!

I've used Straight Talk for about 5-6 years now and had no serious problems. Yesterday, I see my Manager called me for work and had missed their call. I check my voicemail and get a robot prompting me to use my "AT&T Service Account Number" instead of the usual password robot. I've only ever used Verizon and Straight Talk. So I can't access my voicemails after trying my phone number and regular PIN - the one I've used for 12 years (switched over from Verizon).

I had Straighttalk Wireless for some time. I am ditching it. At first I liked it. It was inexpensive and data plans seemed decent, etc. But as time went on it was like they just made up the rules as they went along! If you called about data and you had some left, they would set it to zero. Their goal seemed to be to make sure you did not have too much data. They started cheating on service end dates. I'm not sure why, but everything defaulted to Minnesota on searches and GPS. If you did a Data add on, it seemed to upset them. And the worst was when they would just accelerate the data usage and eat up all the data - then they said I had to use a local number and could not keep my old one!

Straight Talk claims to provide unlimited data text and talk but cut my phone off before the 30 days because I used "too much data". How can you use too much if I purchased the $55 unlimited talk, text and data! Now I have no phone to call anyone. I am currently using my sister's phone to write this review. I have no tv in my home so I use my phone for everything. I live alone and can't call for help if I need it. I am completely disappointed in straight talk.

I just set up my new iPhone 11 Pro Max, which to less than 30 minutes to set up and transfer everything from my old phone. Unfortunately, I made the mistake of transferring my phone service from Verizon, who has stellar customer service in comparison, to Straight Talk. I have spent 4-1/2 hours trying to active a SIM care in my unlocked phone. When I tried to active online, I was directed to call customer service. Had to call from my neighbor's landline as Verizon immediately transferred service to Straight Talk. I spoke to at least 6 representatives, only to be transferred and be disconnected. The last person I spoke to was named Anthony, who would not give me any ticket number to associated with the conversation, transferred me only to get disconnected. I finally gave up. This is some of the worst service I have ever received in the past 20 years of having a cell phone.

I was very disappointed in the customer service I received recently. I was rewarded points and then they were removed after it was discovered they were rewarded in error. The frustration is that they were pending for 60 days and when I contacted them TWICE they told me the date they would be available to use. Once the 60 days came, that's when they were removed because of error. It seems the 2 agents I contacted could have told me that instead of leading me to believe they would be available for 60 days.

These folks are nothing but fraudulent liars. For years they advertised unlimited data, then cut service on anyone who used too much. When they tried cutting me off I told them to go ahead and try it. I'd see them in court. They told me I couldn't sue them, because of their arbitration clause. Too bad they were already facing a class action, at that time, for the exact same issue. (A class action they eventually settled, so that arbitration comment wasn't as solid as they thought.) When I explained that I knew about that, they backed off. I still ended up switching services out of disgust. Now I don't use anything by or from TracFone Wireless or Wal-Mart. (The two companies behind Straight Talk.) I've never had a positive experience with either company or their services.

Straight Talk recently charged my debit card 3 times for unlimited package and never installed the first unlimited package to the phone. With 3 charges at 61.84 each they wanted me to but another unlimited package to turn the phone on. A mistake much so. Are they using any common sense? Not at all They should have put service on the phone and returned the other 2 charges of 61.84 and 61.84. Have they done this? No. Give me the runaround that they're not seeing these charges at this time. My advice do not use their app. Buy a card at Walmart or be like me be taken for 185. 52 and still have no service or refund.

I bought a Straight Talk Galaxy Phone. When I tried to get on the Straight talk website it said phone not comparable. I called customer service and was told they could send me forty dollars off for a new phone. It was a straight talk phone that was incomparable on a straight talk website and that's all they offer after vfc the purchase from Walmart of a new Galaxy Straight talk phone. Go back and buy another one at forty dollars off? SMH.

This is an extremely frustrating company to deal with. My phone's internet stopped, and texts weren't working. I dealt with them for 5 days, and they would all have me try the Exact Same Things. Finally I got a guy who told me my phone wasn't working. Well, DUH! He said they would send me a new phone. He said they would send me a box, and to send my old phone in, and when they got it, they'd send me a new one. Two lies right there! I waited for the box, and by accident, I found they'd sent me a shipping label by email. I found my own box, and sent it in. They sent me a Refurbished phone with a 90 warranty. Also, they ask if you'll do a survey after each call, but if the call doesn't go well, they don't call/text you back with it. If you have Enormous patience, go ahead and use Straight Talk. You've been warned.

I have had Straight Talk for about five years now and have mostly been satisfied. I can use my phone in most areas, most of the time. I recently travelled to Alaska to visit family. When I arrived, I attempted to call my husband to let him know I got there safely. Right away, I knew there was a problem. I was unable to make ANY calls or receive any calls while I was in Alaska. I discovered I could, however, send and receive text messages. I was away for 10 days and not having use of my phone was a problem to say the least. I did some research online to see what the problem might be and read several reviews describing the same problem I had in Alaska. I was lucky to be travelling with my daughter, who had a phone that worked in Alaska, but if you are planning on travelling with your Straight Talk phone, you may want to check coverage before you go!

Contact customer support chat. I am asked if someone can help me. Soon as I type a message and send it I am put on a queue to wait 30 minutes. I got no help from them with the matter on my phone. I had trouble with the phone I had, I sent it back yesterday to the returns dept. and without an RMA number. Let me know ahead of time instead of waiting for my message then say oh I have to wait 30 minutes. No help. They used to be helpful when I first signed up in 2011. Apparently not anymore do they seem to care much if at all!!! I am terribly 100% disappointed they could not even return a message about an RMA number when I reached out to them since I don't have a phone right now. I hate cellphone service!!!!

I allowed my son to do a one time charge to my bank card. Straighttalk started billing me every month. I did not authorize this to draft every month and when I tried to call the number on my bank statement it wouldn't go through so after a couple of months of trying the number I went to my bank and they told me the only way to stop this was to cancel the card and get a new card number. I did with a lot of work and grief updating for the companies I did allow automatic drafts. After all that Staighttalk still is taking money from me even though I stopped that card. I finally get a number to work for straighttalk and they tell me that I can't be reimbursed for auto pay even with knowing I did not authorize the continuing transaction. I ask them to check usage on the phone and they just changed the subject back to they have stopped it now. Not good enough!!!

BEWARE!!! If you enroll in AutoPay and go online to cancel it, Straight Talk NEVER actually unenrolls anyone that way. It's a total scam-- next month bam they charge your account again and then claim you never unenrolled. You have to go through customer service AND MAKE SURE YOU GET THEM TO SEND YOU A CONFIRMATION EMAIL or guess what? THEY SCREW YOU AGAIN!! Absolute underhanded thievery. Straight Talk will scam you any way they can think of. Truly awful company.

This company does NOT value your business!!! Been with them for 10 years and gone thru 7 phones. I’m having financial difficulties and needed to cancel service temporarily. This phone I have now is new and they will not unlock it nor do they care. They will put you on hold for a supervisor and never return. Guess AT&T wasn’t so bad after all. I hope Straight Talk goes down and I’m going to let Walmart electronic department to warn their customers away from this company. City of 50,000 people and only one Walmart. Plenty of other companies to choose from now.

My 63 year old aunt got the $30.00 Straight Talk phone card. She lives alone and needs a phone because she is in bad health. I was very sad for her because she needed the $35.00 card. She didn't know, and now she lost $30.00. Plus tax and fees. That's so much money for someone on a fixed income. Sorry way to make money, Stealing from helpless people.

This carrier is a waste of your money because they don't give any deals on phones + if you cancel the service, they won't give the prorated refunds. The coverage is not that great. I would recommend T-mobile instead as they have cheaper plans and great deals on phones too!. Once the service is de-activated in Straight Talk, they won't activate again.

We pay for the unlimited plans. That said, "unlimited" must be a reference to how much frustration they cause. There are endless system errors, dropped calls, unavailable data and an inability of the "customer service" staff to ACTUALLY HELP. I have had to call them about every 4 days for two weeks. And, something has changed in the last 4 or 5 months, because service is horrible. When I texted their 611611 the responses I got back weren't in English. Good grief. Really? Beware!

As far as phone service I've never had a problem. So I referred my wife and my grandmother and activated and followed all protocols they have to receive the refer-a-friend. Got a email confirming that I was going to receive 5,000 points. Never received it, called customer service and all they could say is, "I'm sorry sir we cannot find it on our system," and continue repeating "I'm sorry sir we cannot find it in our system" when I clearly have a confirmation email saying I referred. And they will do nothing for you as far as getting your free service. I'm very angry about it because it came at a time when I needed a free service and I couldn't afford to pay to refill for that month. They did nothing for me. They wouldn't accept the confirmation email I had or even work with me with anything after being a loyal customer for at least 3 years.

I switched from ATT and my old number was supposed to be ported over, surprise, it was not. Was told I had to get another new sim card, my data did not work for two days, they could not get my apn settings right. Over 25 calls and multiple hangups, and hrs on hold and going through menus, multiple people who never got it right. VERY frustrating!!!

No price is worth moronic incompetent customer service reps that don't understand basic English, and will keep you on the phone for an hour while they DON'T fix your problem. What makes it worse... DO NOT BUY A PHONE FROM THEM! After years and years of multiple cells, the one I purchased from Straight Talk is the only one that has been persistently faulty from the start. Just terrible from start to finish. AVOID AVOID AVOID!

Have used Straight Talk over 2 years. Just a few months ago, started having poor phone reception. Then a couple months ago, the web site started having errors. Last month, web site errored while refilling my service. It was able to charge my credit card, but not provide the PIN to add the service. Lengthy conversation with customer service (who had a lot of trouble understanding what I was saying and just kept repeating wrong information) - stopped counting after an hour. Unable to get resolved-had to call back the following day for another marathon conversation. Today tried to renew service on line--error-web site suggested a call to customer service. Rep tried to redeem reward points but account showed the wrong plan was added. He had trouble understanding the problem. Transferred to Tech support-they couldn't understand the problem. Kept saying the phone had a plan on it, so they couldn't add the right plan.

Recently I have had an Unexplained surge in data usage over past 2 moths. Are use my phone no differently than I have since I’ve had service with Straight Talk. And suddenly I have gone from an average of 6 to 12 gigs of data per month to within two weeks I suppose leaves over 25 gigs of data. Last month I had to Purchase a plan early because of my data running out. Since it was not more than a week I gave them the benefit of the doubt. After purchasing my new plan less than two weeks ago, I supposedly ran out of 25 gigs of data yesterday. I do not understand. This is not explainable and if anything my data usage should have been down because I use my phone for work and I have not worked as much recently as I have over the past few months. I need explanations and answers and quit getting ripped off!

I was supposed to get my phone delivered today, but unfortunately due to someone's mistake at Straight Talk they printed out the shipping label with the wrong address, they forgot to add the suite number. I called to have it corrected and they told me they couldn't do anything. How you mess up on your part, don't take responsibility, and just tell the customer "oh well, we can't call FedEx because we messed up" like seriously?! All they had to do was call up FedEx and give the give them suite number. I even provided the number they needed to call and they still wouldn't do it! Their customer service is TRASH! They were not helpful at all. Their cell service also sucks! Every time I'm on the phone with my husband, the call drops.

I placed an online order November 18, 2019. I never received an order confirmation number or tracking number. I called them on November 23. I was told the phone was out of stock now, but it stated in stock, and would be shipped in 1-3 days when I placed my order. Maria, the manager told me it was not in stock and she didn't know when it would be shipped or when I would receive the phone!!!! Worst customer experience I have ever had. I do not recommend ordering anything online from Straight Talk. If I could I would rate them a -5.

I’ve been a customer of Straighttalk for 10 years and I can’t believe the way I was spoken down to. It’s bad enough you have to listen to someone with broken English but when you're talked to like a dog by their boss oh hell no. Unreal.