Straight Talk Wireless Reviews

My mentally disabled aunt has used Straight Talk for many years. She lost her phone so I gave her a phone from my Verizon account. Now Straight Talk will not cancel her account because we don't know her PIN or have a way to receive a verification code. I have called multiple times and they only have 3 ways to verify the account. I can answer one of the secret questions but that is not enough. I offered to give other info like billing address or last four digits of payment card to verify but that won't allow it. When I ask for a supervisor, I told I can not speak to anyone else. CUSTOMER SERVICE SUCKS!! I highly discourage ANYONE from getting a phone from Straight Talk!!

We had Straight Talk for over a decade. In the beginning they were great. Services everywhere, unlimited Data, customer service, ECT. Now they are the worst I've ever seen. Customer service hangs up on you 10 to 15 times before you get an actual person. Not that you can understand much of what they say. They Want an alternate number to contact you, God forbid it's another one of theirs. The last time they completely disconnected my phone as an alternate number to reach us. I'm so angry right now. I'm old school. I get used to something I don't want to change it. But straight talk and can take their phone and, well, you know. After over a decade, we're done with them for good.

I've been using Straight Talk for over 10 years and don't recall having any bad experiences with them until now. A week ago I accidentally broke my old phone, and it had their auto-refill plan set up for it. After getting a new phone, I hoped to transfer over my old phone number only to find out that their site was somehow rejecting my password, phone PIN and security questions. When I called their support line, I was asked over and over to provide my PIN number and security questions, which did not work of course. I eventually gave up and just made a new account on their site and got a new phone number.

I gave foreign exchange student permission to pay one month, but auto pay was set up. She was unable to get her online account set up, and had to get a phone text for verification to pay each month. Once she left the US, she had no way to get verification. I ended up paying 6 months past when she left the country as Straight Talk refused to work with me or her. I wish I had made her mail a letter canceling service before she left.

I use the $35 plan on Straight Talk. That's for a month. Today's the 21st. My service was good until the 4th of March. I had to buy a new plan today because I had no data and lost those extra days that were previously paid for. Also had the auto enroll service. Did not get credit for that SERVICE EITHER. CARD WAS hacked. No credit FOR THE 11 DAYS PREVIOUSLY PAID FOR. JUST NOT FAIR OR RIGHT that I don't get credit for those extra days that I was unable to use. I should be given credit for at least 11 days of service I paid for. That is crap.. Basic use of my phone. I listen to music. Gotta find a new service. I've been with this for 5 years.

Absolute worst phone service I have ever used and the customer service....well don't even get me started. Just do yourself a favor and stay away from anything that has Verizon associated with it. RUN RUN fast from this service... You have been warned!

Where to start.... ST is OK as a service provider as long as you NEVER have a glitch with your service, and you can complete all transactions online. If you ever need help via "customer service", you are in trouble. Their "agents" are incapable of resolving issues and are unwilling to transfer problems up the line. And even if you think your problem has been passed to a supervisor or manager, as they call themselves, 9 of 10 of those people have either no additional knowledge or motivation. The agents will tell you any lie you will accept to get you off the phone, thinking that your problem is on its way to being solved. Additionally, even though ST is very willing for WalMart to market and sell their products, ST will not stand behind any products sold by WalMart. If ST agents can't figure out why your refill plan won't load against your phone, it's because the plan is invalid and your tough luck. Buyer beware. If you need any human support from ST, you are in dire straits.

I went to Walmart to pick up Straight Talk phone cards for my phone, the sales rep said the phone cards would work on my phone, after purchasing five of them, I tried loading one, the reply back was it is not compatible with my device. I Tried returning the cards, Walmart would not give a refund, I contacted straight talk, they said they can do nothing, so I'm out $150, which straight talk stole from me, now I have five useless cards. Stay far away from this company, I will be finding another service provider as well!!

This company is a JOKE. Order a phone 2-day shipping (paid extra), after 2 days doesn't ship at all, phone is out of stock and doesn't notify anyone of it... So instead of reaching out to me at all I get told the day I'm supposed to receive the phone (by me having to call them) that they don't have it.... And after 3-5 business day it would have auto canceled the order anyway. Terrible way of doing business but a terrific way of showing the customer they don't matter. I would suggest AT&T or Virgin Mobile, they might not be as high quality, but they will probably at least ship your phone when they are supposed to.

This place is a scam. I bought a new phone from Straight Talk and it was activated for two days. I called to resolve and all that was said is I have to go get a new phone. They refused to activate my old phone (from straight talk) and stated I had to pay to get my account information on top of getting a new phone. Refuse to give me a reason why it wasn't working, refused my account information, and refused reactivation of the old one. Refused to allow me to speak with someone else. All I experienced talking with the for 3 days was repetitive statements and telling me I have to call back just some someone can give me the same runaround. They messed up and want me to pay. Extremely unprofessional and I hope they all go hell.

I have been working on getting internet service for my phone for two weeks now. I get put back into the queue. Hung up. Never called back. The same attempts are continuously done without results. You SUCK.

They steal your data and never fix anything. Give you the runaround until your service runs out. Then they sell you more and the cycle starts again. If you want to use Data never go with this company.

I have been a loyal customer to them for close to five years. They switched to Verizon towers which made me having to switch to AT&T Prepaid. Straight Talk charged me 36.96 a whole billing cycle to port my phone number. Complete SCAM.

If anyone gets this service, it's because they've had to; for that, I'm sorry. I recently got this service because I heard it used/rented satellites from a few carriers which would be less expensive, allowing the same coverage as...well, one that rhymes with horizon. I unfortunately forgot my voice-mail password (4 digit). Not one option to speak with a human being. I've spent almost 2 hours jumping through their hoops, "speaking" with a robot in order to get some sort of information in order to reset/recover my password. Absolutely...Hands-down, the WORST, not only company but phone service I've ever, ever wasted my money on. It's actually similar to DISH but phone service.

Bought yesterday, after 4+ hours w/ tech, still no service. Excuses, excuses, still no service. Changing first thing tomorrow. Junk, junk, junk support and smart alec comments from customer support. It's unacceptable and a shame.

I have been paying extra months on end, spent Soo many hours waiting to speak with someone and repeating over and over information you are required before they even connect you for them to ask the same question several times before you can even handle a issue keeping you on hold getting calls back because the waits are so long to again answer the some old questions over and over but not answering anything about what you call about refusing to let you speak to supervisor also tech support.

Negative stars would be better if the option was available. We have a Straight Talk line that we have had for around 10 years. The service is the best, but my husband said he would work with it. Long story short his phone was broken a couple of years ago and we ran to Walmart and bought a cheap phone. The phone was just a get you through the crack kind of thing until the new one came. The phone is horrible, but we were going to give the cheap phone away, but Straight Talk said despite the phone number still being active they said because the number was not on the phone I have to pay them $138 to unlock it. This is ridiculous.

I ordered Straight Talk prepaid phone card and a sim card. It’s been stuck at, "Label prepared. Will notify when item ships." Well my order never shipped and I got ripped off because I never received order.

I drop calls all the time and most of the time I don't have internet service. I buy the $45.00 card for this service. I even bought a new phone from Straight Talk and that didn't help. It didn't used to be this way. Since Straight Talk and Verizon merged service is terrible. Not dependable at all. Do not recommend at all.

Since you were bought out customer service is not what it was. I get no reminders of service end date approaching and trying to find the end date gets me messages saying "I don't understand your request". I then get a message saying my "due date" is ####. Due date sounds like I'm pregnant. (Spoiler: I'm not). When I enter my new card # to renew my service, my confirmation message does not indicate the new date but my current one (ex: entered a new card # today ((1-23-24)) since today is my last day of service & my confirmation message says my service end date is 1-23-24 ((today)) not the new Feb. date.) It's getting ridiculous.

I contacted Straight Talk about a Free phone replacement and they insisted on telling me I have to factory reset my phone and lose my photos etc but the phone doesn't keep a charge more than twenty minutes and freezes up storage is small so it's always refusing to let me download anything or get emails.

The worst of the worst. Ported out my phone number of 20 years with no "Options." Absolutely terrible. Run, run, run. The worst. Gave no authorization to change number- changed my number and gave me the runaround for 3 weeks before having half asleep call center jerk one after the other say there are no options.

I have had Straight talk wireless for 10 years, while I get coverage everywhere the customer service is lacking. The customer service reps do not speak great English and they have a difficult time understanding. I have had several instances where I bought a service plan and it added it right away to my reserve so i lost out on over half a month and there's nothing that straight talk will do. Another problem I had was I added a card to my reserve and the data portion was added automatically so by the time my service end date came I was without data because it started and was supposed to last me 45,days. I would urge customers or people thinking about straight talk to find another provider.

All I needed to do was update my email address on my account. 2 hrs & 6+ minutes on the phone, being verified 8 times with codes sent to my email & I still didn't get my email updated. I had to hang up. I lost over $400 in wages, missed 3 calls because I was on the phone & my stress level was thru the roof. You call this progress? Their system is so messed up the service personnel that answer the phones don't know what to do. DO NOT USE STRAIGHT TALK.

This phone has been working. Suddenly internet service didn't work. I keep calling and struggling to understand the 'support' people. They've had me start and restart and talk to computers for hours. How many days and hours should I waste to get the service I paid for? I even offered to wait while they sent somebody to cell phone school. They are absolutely incompetent. Now after 5 hours they've hung up on me.

Been on the phone for 2 days trying to resolve problem with texting pics. Call them numerous times still they can't fix it. They broke it but can not fix it. Problem started with an update on their service after that I can't send pics no more. Service techs no English. They use the same old thing trying to fix my phone. Then hang up then I have to call back all day long doing this and still not able to send pics.... I'm done with Straight Talk phones. I DO NOT RECOMMEND THEM. I will never use them again, it just not work the problems... Idiot techs know nothing. I've had this service for 4 years all of a sudden problems... Well, I'm done.

I had been with TracFone/Straight Talk for 13 years. My GF has just started. Everything was awesome. Then, they merged with Verizon. GF started getting warning messages about high speed running out when still having 8 gigs remaining. We both would hit service-less "dead zones" after the merge. We decided to change service providers. They wouldn't allow me to take my number with me. ☹️ Very bad PR (imo).

If you forget to reload your service before the end date and get shut off they will take text or msm away when you reload. Then they try to talk you into buying new products when you call support. You must threaten them with the FCC before they restore your service completely.

7 years of service with home phone service..attempted to change to cell phone from home phone service. Bought a phone from them, got it and they could not activate it after three people worked on it. So I got a return on it. Returned it ups. Checked that they received it and they did. Three weeks later I'm still waiting on refund. First they said 8 days. No refund. Then they said 13 days. No refund. Had to get credit card company to try get the money..still waiting. Took them one min to get money out of my credit card..three weeks after return they can't get it back to me. There is something wrong with this India based customer service. Canceled my service, gave up my eight year phone number. Will never get involved with them again. Nightmare.

I purchased a Straight Talk phone from local Walmart. Got it home, didn't work, spent 5 hours on phone turning off and resting phone when it was their Sims. Got 2 phones don't work and no refund on plan

If I could rate the company, the service and its employees performance a zero I would. After paying my bill in advance, I woke up to an inactive line and no service. You get what you pay for obviously because the service is trash. I wouldn't recommend it to a pet dog if they could talk.

I've had Straight Talk Wireless now for years. I strongly recommend straight talk to others because it's been my experience that my satisfaction is guaranteed! No contracts, service coverage is great. Customer service and text message option is perfect for a single mom like me. I get to pick from all the latest phones and switching phones is very simple! I'm a straight talk customer for life! I get everything I need right here and I love it! Thanks straight talk for simplifying the cell phone service for me!

I was in need of a new phone and bought a Straight Talk phone at a great discount. Straight Talk set up an account for me which included recurring monthly billing. I asked Straight Talk to transfer my existing cell phone number from another carrier to the new Straight Talk phone. After several hours, Straight Talk lost my phone number. I finally asked them to cancel the service & close my account the same day. I returned the cell phone. I was told that since they lost my phone number, I would not be billed for cellular service. When I tried to confirm this, I was unable to reach a live person because the Straight Talk customer service number is based on phone numbers, which they lost. I went to their website & got the address for the Executive Resolution Department. I wrote a letter explaining the problem & requested my account be closed and that I not be billed. I never heard back.

First and foremost, I never got signal. Every one around me would have signal except for me. Truly frustrating. Secondly, they then charged me to unlock the phone I brought to the plan! I paid $1500 for a phone (not from them) that they wanted to charge me to unlock! Criminals! Third, the customer service reps don’t speak English so good luck getting help.

I bought the iPhone 11 with a $35 time card. Had it activated in walmart. They said my service will be on there within 2 hours. Got home to see there was no SIM card at all. Now I have no SIM card and no minutes. $254 spent and can’t use it. Then to top it off the email I activated the phone with isn’t the email Straight Talk has on file. I have the receipt for it all but doesn’t do me a damn bit of good. Thank you guys. Merry Christmas to you too. Buy yourself something nice with the money I wasted!!

I was a Straight Talk customer for nearly 15 years. Before Verizon purchases them, they were a reliable and affordable option for phone service. In the past few months, I noticed a significant decline in technical and customer service experiences. Most recently, my Nokia G300 started dropping calls, randomly closing apps and generally just acting like the old device it was. So, I ordered a new phone from ST and a 35.00 plan. The Samsung A32 I purchased was a refurbished model and all told my order cost 130.09. When I received the Samsung, it was immediately apparent that it had an issue. I couldn't even get through activation before the phone shut down twice. Tech service was helpful and friendly but I had to speak to 3 different people before I was told to send the phone back for a replacement.

I ordered a new phone from the Straight Talk Website and it said there would be 1 to 3 day UPS shipping. Now 6 business days later I still have no tracking information and one group in Straight Talk says I just have to wait and when the phone finally shows up I can just reject the package if I no longer want the phone and 30 days later they will refund my money and other group says call back tomorrow and you may be able to cancel. It is ridiculous that they cannot provide an estimated delivery date and that the phone is still showing available on their website to order. I have contacted them multiple times and I just get the same answer, it is not available, you have to wait, as well as you are not allowed to cancel the order either. There seems to be different answers depending on who you talk to, and while I am not expecting a different answer, I will be calling tomorrow again asking for a status or to cancel the order.

I have been a Straight Talk customer for over a decade. When it works it works good. But when something goes wrong, clear your schedule because it’s going to take awhile to fix! The real problem starts when you decide to go somewhere else though. As they do not have an international calling plan, I switched carriers. I have had my phone number for more than 20 years and I brought it with me to Straight Talk. But it was a three hour fight to port it. They fought us every step of the way. Ridiculous. I was a satisfied customer until this fiasco. Now I’ve seen their vindictive side and just warned to forewarn the rest of you.

I had just added a 30 day plan, then decided to get a year plan. They forfeited my 30 day plan I paid for, then they took another month off, called like 11 times, this time they deactivated my phone, and then the reactivated and shortened my end date. This is a horrible way to do a customer that has been with them for many years.

I don't know where I put the original review. Can't delete it. I'm changing for two reasons: I forgot I would had paid a tax at Walmart just as on Straight Talk. Also I got 10G on the straight talk as opposed to 5G, at Walmart which explained the higher price. For that reason my 1 star rating is null and void. Based just off price I'm giving 4 stars.

I've had this service for a while now never really had to call or anything today I had to call cause I bought a 60$ card for 20gb of hotspot to only get 10gb of hotspot. I called an tried to get it took care of they were very rude. Didn't help me with my issues basically said I was lying. Very upset this will be the last month of straight talk for me!

I originally bought the 55 dollar plan been with them for about 2 years now and now I'm paying $61 for exactly the same plan and I may get a call that goes through mostly don't though. And when someone calls me they can't even hear me talking, really bad service much bigger price, it feels like I'm paying more for worse service.

This company has the worse customer service in the world. If you can use another company please do. The customer service representative will talk to you rude then hang up on you. They are no help at all when you are trying to fix your phone. They will cuss at you and hang up. This is the worse company to ever try to do business with.

This company should not be in business. There should be a class action lawsuit against them. I won't spend more time on here. Zero accountability. Zero customer service. Totally unethical! They owe me money coz they couldn't provide service and won't give a refund.

They sent me an email saying if I had a family plan I could get three lines for $90 for 2 months. I have been trying to get everything set up. Every time they say they have it it cost me more money and cost me more money. They have charged me over $145 for a $90 plan and I still don't have all three phones on the same line. I have called nine times in the last two months to get this corrected and they keep screwing me overcharging me more money instead of saving me money. They hung up on me twice. They won't refund my money and I still don't have my plan as I was promised. This is a horrible company. The customer service sucks and they rip you off every chance they get!!!!

My Straight Talk Android phone started having issues with missed texts and pictures. After multiple calls and codes sent over a month they couldn't fix it. I had to go to Verizon to keep connected to friends and family. After I switched users Straight Talk took out my auto pay for my plan through them for the next month. Tried calling to explain how this was wrong and to delete my information. They said they couldn't refund my money but will try to delete my account. PLEASE BEWARE!!!

I purchased two cell phones on November 17th and was told that I should receive them in about 5 days. After over a week and not hearing from them or receiving an email as to when my purchase would be shipped, I telephone them to find out why I hadn't received my purchase. I was then told that my purchase had already shipped and that by the end of the day, I should receive it, if I hadn't received it already mine do I have not.

We have been Straight Talk customers for over 15 years. We left and went to ** due to price, but wanted to go back to Straight Talk due to ** dropping calls and reception issues. Their customer service is amazing. Anyway, transferring our first number was not a problem, but the 2nd number was a nightmare. They kept telling us that the number would transfer in 15 minutes, and to call back. We would call back and the same thing would happen. They would tell us that we could not get a ticket number and escalate the problem to a more senior representative. This lasted for two days. Finally we had to take a new phone number or we would have never got the issue resolved. You cannot understand their representatives where ** were all English speaking and great to work with. If it wasn't for the reception I would have stayed with them.

I had Straight Talk for several years and was mostly satisfied. The problem was when I moved and got a new phone, new phone number and carrier. The new carrier took my old phone as a trade. It has been a fight since then to get straight talk to stop charging me. I forgot my PIN number so they say they cannot cancel me. It makes no difference to them that I don't even own the phone or use that number. My credit card company has filed dispute claims with them, it was supposedly settled. The next month another charge. I can't believe they can get away with these fraudulent charges. I will be contacting the Better Business Bureau. So unprofessional.

Switch since switching from Verizon a little over a month ago I’ve had nothing but problems. I’ve been waiting 20+ days for a phone that was supposed to be here in five. Every time I call I keep getting told I have to wait another 3 to 5 days. I think it was created on October 8. It’s not the 17th and still no phone and no one will help me. I lose money every day I’m without it. I never should’ve sent my phone in as I’m still waiting for my replacement over a month later.

October I was having issues where I refill my service but had no data internet. After 7 calls I finally had it. Due to my probs I was told I'd get a free month by 2 people. They LIED and now I have to pay it.

My son purchased a Straight Talk phone in September 2023 & at the beginning of October it started malfunctioning. Called Customer Service & they "tried to fix it remotely" by sending codes & pings to the phone. It did not work so they stated that we would need to send the phone in for repair (or replacement if they were unable to repair it) & that it should take approximately 7-10 business days to receive the replacement once they receive the defective phone. I shipped the phone & UPS tracking shows they received it on Oct 17th.

I have had Straight Talk for 10 years. I didn't really have any issues. However, when I went to leave the service they basically hold your number hostage. Their website has an area to transfer the number. Doesn't work. You call them and try to select option 6 to leave the service and the robot operator says "I'm sorry, I'm having trouble understanding you" but can understand every other option just fine. When I finally reached an operator I could not hear anything she was saying. It was like trying to listen to someone whisper from the moon. So I tried the web chat support and they said "They aren't able to help me at this time." Wow, the corruption is beyond comprehension. I will have to contact the attorney general about this.

I think I’m going to have a heart attack from the stress this has put on me! Trying to deliver food and I’ll go from no service to 2 bars, to sos to 1 bar, in 1/4 mile. Navigation never keeps up! I’m so stressed and also out 60 bucks on prepaid because no returns! Absolute garbage! Do not waste your money like I did! They use Verizon towers and remember 2020! We are in this together! **! I call **! Shame on you Verizon!

I have been a Straight Talk customer since the very beginning when they 1st released. I recently switched phones due to my insurance. Using the straight talk website I purchased a compatible sim card and a 30 day service plan (you have to purchase purchase a service plan when purchasing a sim kit). I received my simkit via UPS but I never got my straight talk service plan. I called and after some idiot tried to activate my phone remotely, I was able to call but had no data or text. Somehow they changed my Straight Talk service into Tracfone service! To keep this short, I never got the plan I paid for and I wasted several hours of my life over the course of a week only to be told I can't get a refund and I need to go buy another service plan. I'm switching services ASAP.

In the middle of my monthly plan they cut my service off, when I call customer service which I have done for 19 straight days, they have no record of my number that I had for almost 2 yrs with them or a record of my sim card. They say my phone of 2 yrs is blacklisted because it was reported stolen but do not show a report of anyone reporting it. Just magically appeared. Two times I've been told all I need is a service plan. I've now paid for 2 of them and still nothing. I've been hung up on 100 times and live chat just disappears. Told they will call me back but have never received a call. Worst company I have ever dealt with. I'll die before I use them again.

Customer service are all trained liars. Closed my account in October and they took money from my checking account for November. Thieves. They won't give me my refund. They won't talk to me anymore or accept my emails since I filed a complaint with the Better Business Bureau, FTC, Florida Attorney General office all for fraud and theft. Can't say anything else about that but I can say they are trained well in the art of deception and lying. So yes I'm using every complaint/review site that I can to let everyone know exactly how they rob you of your money and have the worst customer service I have ever experienced. Do not use them or Tracfone, they are basically the same. They will steal your money.

It was a repeated game of calling back all day long just to get the Sim card installed and then when the Sim card was installed I was trying to log in and they couldn’t get my email right. It was exhausting having to call 123456. I think 10 times is about the amount I called today and it’s still not fixed. Won’t ever go back to this company again. My bad for buying a Sim card from them. I thought I’d give it a try. Don’t. You’ll regret it.

I purchased a phone for $249 about 3 months ago. I started having occasional problems with SIM card within a few weeks, but it would clear up with just restarting the phone. It stopped working altogether yesterday. An associate at Walmart told me to call Straight Talk customer service to have them send me a replacement SIM card because it was probably either a bad SIM or my phone was faulty. The customer service person obviously didn’t know what she was talking about as we were doing all of the “troubleshooting” to find out why my phone wouldn’t work. After about half an hour of getting nowhere and being put on hold many times so she could check her “resources,” she finally told me to go back to Walmart, which is a 45 minute drive, and buy a new SIM and call them back. She was not authorized to send me a free one.

Send you a faulty phone (Lemon), which you can't use within three months of use. Then tells you that there is nothing they can do. Deal with the phone maker, Apple or Samsung, whatever. You can pay the extra $8 a month for no reason as they just refer you to the dealers and not replace your device. Stay far away from this company. This company is a true scam.

Added a line to the existing three I have had for several years and asked to switch to the four lines for $25 each. Last month I was charged $137.52 and this month was charged $243.88. I have chatted with support online, called and talked to three different reps and am always reassured it will be fixed "next month". Obviously it hasn't been. So frustrating, time to make a switch!

Bought phone and SIM kit with plan from Walmart. 20 days later, SIM quits and stopped making or receiving calls. When calling customer service, it was clear that SIM was defective. Walmart would refund phone but not the defective SIM nor the service plan. I would NOT recommend this company to anyone.

After paying Straight Talk every month for 4 years, they would not unlock my phone. They did not offer any option to unlock it other than to reactivate my phone, but yet they couldn’t find records in their system that they have deducted $50 every month from my account. Their customer service is HORRIBLE, they can’t speak English, and it is a total waste of time and money!!!! STAY AWAY FROM STRAIGHT TALK!!!!

Money was taken out my account two times this week and I only got one payment back after they told me that all would go back into my account but I only got one payment from them. I don’t understand why they took two payments in one week.

Called to remove a line from my account, but they totally messed up my account and no one could fix it, they even turned off my line which was not the one requested. The agents do not read notes, they do not read chat, and there are no active listening skills whatsoever. They also cannot figure out how to remove a payment method on a line you want to remove and if you try to refill your active lines or enroll in auto pay it makes you pay for a line you no longer have and they cannot seem to figure out how to do this. This is an unauthorized charge as it was requested removed, by charging for this by not removing it, they are committing fraud. They hang up on you, and do not call back when expected. If you can find any other mobile service without contracts and extra fluff you do not need or want, look elsewhere. I have used StraightTalk and the service is good for calls and texts but if you have any account issues you are totally screwed here.

My phone is deactivated and I want to add a new one to my account which I purchased. The problem is, you can only do that by calling them... With your broken phone. Their chat service can't take the same information to verify.... Asinine.

Straight talk auto refill my account to the wrong phone number. Refuse to activate mine. Call several times. They always hang up on me. They put additional $96.00 on my account and refused to return my money or activate my phone. I want all my money back. Be aware these people are scammers, will take your money, you get no service and will never get your money back. l want all my scammed money back.

I have been a customer with Straight Talk more than 10 years. I did like it in the very beginning until recently. The last two months I’ve been having issues with my phone so when I call customer service and try to talk to them about it one I get hung up on or they’re just completely rude, Straight talk customer service is the worst out there so today I change over to AT&T. I will never go back to straight talk. And yes they also own me money

My phone was stolen about 1 week after I added time on my phone. About 2 weeks later, I tried to change my number and service to another ST phone, but couldn't because I couldn't tell them the 2 numbers I called the most the last 7 days I had the phone. How was I to know this information when I didn't have my phone. I lost 3 weeks of service, my number, and my phone. The week I added service to my phone I was double charged for my service and they told me that it wasn't their fault and would not refund the money. This is after having Straight Talk service for 10 year. They chose to lose a customer over approx. $90.

I bought a phone with them online, never got. It's been 13 days. I paid for shipping and handling. I call them every day trying to get my money. They was rude hanging up in my faces. Saying they was gonna create a ticket for me, never did. This is my 30 times trying get help. I need my money Straight Talk or I'm gonna sue.

My wife sent her new phone in for warranty 9-1-23 and they told her they will send her a new phone. In a month and a half she has been hung up on numerous times and sent 10 return labels. Still no new phone. Everyday it is a fight with Straight Talk. They owe us 300.00 dollars and still nothing. Straight talk sucks and I would never recommend this company to my worst enemy. This company needs to be put out of business.

I bought two phone cards, they charged me for three. I called and was talking to someone when we got disconnected. They called back, it rang once then they hung up. The refund department called and I had to get a code from them off my phone. They were supposed to call right back and never did. They owe me $56.93.

I've been a loyal customer for over 10 years and y'all just lost me! I've been waiting on a replacement phone since Sept 10 and still waiting!! And your customer service is rude and give zero ** about the customer or their loyalty or trying to resolve the issue! I am done!

I've had Straight Talk for years, and have had no issues. The service has been great, as well as the customer service, until now. Recently I bought a service plan for my 84 year old mother. I bought it over the phone. After checking my bank account, I saw that I had been charged twice for that transaction. So I called customer service three times! The agent needed to send a verification code to my mother's phone. I didn't have her phone with me, so I had to drive to her house, then called customer service again. I was hung up on. I called again. Then I went through all the steps, and was finally transferred to another agent that would gather information to issue me a refund.

The first girl I talked to in customer service hung up on me and the second person who finally tried to resolve the issue "helped" but was very rude with their tone and short-tempered. It would also have been easier to talk to someone who spoke fluent English. They couldn't understand many things I said and interpreted what I said wrong.

Straight Talk has become terrible over the years! When one makes an effort to reach customer service, is someone across the Atlantic Ocean who cannot resolve the need of your call and is difficult to communicate with! In fact, their mobile service is more than terrible. I switched to their $65/mo service plan with unlimited data/talk and yet I having issues with my data!! It seems to be Straight Talk is scamming their customers!

I would give a zero if I could!!! I've been a Straight Talk customer over ten years and the service has become unbearable. Calls being dropped, internet connectivity very spotty & text messages not being able to be sent until a full minute or more later. I decided to go with another service provider and got my number ported to the new provider, only to discover Straight Talk had locked my phone. A phone that I had bought through Walmart, not Straight Talk. Was told last night 6:30 EST that an email would be sent within the hour with the unlocking codes. NO email.

We've been with ST for 13 years. With no info, they put all 3 lines on one plan, changed dates on one, did not pro-rate fees and overcharged me. When I complained, my sim card "quit working "...yeah right. Took a week, no supervisors called back except 2xs but then would hang up. No one would or could help, if I got someone to stay on line. CS has only gotten worse with Verizon and I did not think ST could get worse but it did!!!! So I started switching to T-Mobile before the weekend. ST kept my number hostage, would not port over until after due date. My bad, I forgot to turn off auto-pay so they got 116 dollars and refuse to give back. I never used any data on cells and only one day on home...they stole my money.

I’m sorry. I don’t usually write terrible things but these people have completely screwed me over. Bought a brand new iPhone 14. Well about a month after having it I will send. It stopped working and said the sim card wasn’t compatible anymore. Call them. Spent over six hours on the phone with them being hung up on multiple times when finally, I was told that they would send me a box to send my old phone back and then once they got my phone they would send me a new phone. Well it’s been over two weeks now. Never got the box.

I purchased a sim kit and with the help of customer service arranged for my existing number to be ported in. The agent took the required information to include the pin number for the 45.00 a month plan. I was told the portion process would take 24 hours and I would be good to go. That was 4 days ago. I have zero service. Yesterday September 20 I initiated via text using wifi because the handset doesn't work. I spent 1 hour with customer service who could not remedy the situation and the final message stated I need to call corporate. I asked for more information and was refused. Last night I went back into Walmart and a amazing associate spent 40 minutes attempting to get the handset up and running to be told over and over that no such account existed and the sim card was flagged as not being valid.

I bought a sim card, placed it in the cellphone, made the registration. No network. Had to do 6 calls and every time they said it would work after 5 minutes. But did not. Bad luck? No, bad service. Lost $35? Went on to another company.

Long term customer with 3 phones, won a Motorola Chromebook on their spin to win game, play every day, 7 phone calls 6 disconnections hours on phone, they said they don't offer that prize and it's under investigation, I have a picture of my winning, they are worthless. Switch to visible.

I have been with STRAIGHT TALK for over 6yrs. This month, they decided to cut my data on my $55, ($60 after tax and about 4 other fees) plan. When I called, the woman couldn’t even speak English, and tried telling me the phone I have isn’t supported with straight talk. When I explained my phone is an Unlocked iPhone 12 (meaning any carrier is supported) and have used 3 unlocked iPhones with straight talk since I’ve been with them (this one for over 2yrs) she was certain that was why. She couldn’t explain why I could still text and call, and emails would still come in yet wouldn’t load. I am now after 6yrs a Cricket customer. Never again with straight talk! You don’t get what you pay for.

I can't get justice. 611 can never help me with any phone service I use. I activated a Straight Talk plan August 22 and then they sent me a text my plan was ending in 2 days. I talked to a tech and they fixed it I thought but now they say it ends August 31. I went through heck to get that phone activated and the one I bought it from said there was no problem waiting to o activated until after payday. The help line said when I bought the phone they must have activated it. With no phone number? Ha. I didn't get one until I activated it myself. Brand new phone, brand new number but it's ending already.

THE WORST customer service I have ever experienced...and getting worse. Recently was advised all lines on the account have to renew under a multi-line plan which has not been the case for the 10+ years I have had service with them. Never opted in to any changes nor was I advised there would be a change. I was advised I needed to split the lines on separate accounts. Lines were split and NO ONE could tell me how to access any of the lines to add service for the next month. I went online and created a new account to add one line to. Error message. I called customer service which of course is overseas somewhere. NO ONE understood what the issue was or how to resolve.

After 7 days of not having a phone, because Straight Talk lost my number (How is that even possible??) I've gone back to my previous provider and have lost my number that I've had for over 20 years! I spent over 6 hours on the phone with them (not exaggerating), was told I had to wait anywhere from 2 hours in some cases and 24-72 hours in other cases for my phone to activate, which never happened as they lost my number. The company is silo'd meaning customer service can't talk to anybody, they have to email or chat with the "escalation team" which I don't think exists.

Spent 2 days on the phone trying to activate a sim card in my newly purchased phone.. It was on and working and then all the sudden disconnected and not 1 of the 34 representatives could figure out the problem that occurred on their end.

The only thing worse than the service is the customer service, you're better off talking into a shoe, or doing that thing with your hand where you talk into your pinky and listen to your thumb. At least then you don't have to deal with their ** customer service support.

Customer service with these offshore ** is a big pain in the **. They don't know how to talk English, there are NO supervisors, you only get to deal with one asshole, period. They don't understand you, you don't understand them, total idiocy. Named John or Mary, all of them. Really? When the call starts out with the name being a lie, it only goes downhill from there. Since Verizon bought them out, they went to shuts, just like verizon.

I spoke with 3 different customer care providers and not one of them could help me with my issue...I switched phone companies before getting it unlocked by Straight Talk (that was on me). I continued to ask support to put me back on my Silver Plan as I still had days that I paid for. By getting back on the plan I could then call customer support to help get my phone unlocked. Each person told me to call the customer support number for help unlocking the phone. I told each of them I needed my phone plan reinstalled so that I can actually make the call. None of them listened to me or did not care to help me further.

Added service plan. It worked for three days then phone service was dropped saying I needed to add another plan. Tried calling but all they say is, "Our system is loading," then they if they don't hang up they refuse to transfer then they hang up. To this day it's been 8 days and still the issue has no been resolved. If you read this please please spare yourself a tremendous headache and shop elsewhere.

They took three payments out of two different accounts upon the conclusion of my service after my phone number had been canceled. This is without automatic withdrawal but they had the credit card information. I spent hours on the phone, they assured me that this couldn't have happened but it did. I was given the runaround, managers, codes, email verifications. Finally I was told they already had my money and would need to pursue it through my financial institution. I'm cutting up the cards, closing my accounts. Back to cash is king. It's Constant non-stop headaches otherwise.

I helped a friend out by paying for their phone service online. Without my knowledge, or approval, they enrolled me In Auto-Refill. I contacted Straight Talk to complain and get it cancelled. Unfortunately, I couldn't hardly understand the guy, and he told me that he couldn't stop the Auto-Refill without confirmation from the phone. I ended up having to cancel the credit card and get a new one in order to get the payments to stop. Ridiculous, not to mention illegal. Paul H.

I have been with Straight Talk for over 10 years. Since then I have added phones for my daughters and husband. Recently, my daughter's phone broke (shattered) and she bought a new phone to switch her number to. I called in to activate it and because my daughter can't get into her phone for a text message or her last 7 calls, they refuse to activate her new phone with her same number because they say their new policy won't let them. If they can't authenticate through an old phone, they will not activate a new phone. When I ask to speak to a supervisor, they WILL NOT transfer me. What kind of customer service do they really have?? I am about to drop every phone I have with them, because they obviously made it very clear that their current customers mean nothing to them. No wonder they've been bought out.

Tried to reactivate an old landline modem and new phone, just wasted money on service plan card. They were no help. Kept stating, "Modem outdated, go buy new one." I went to Spectrum instead, got number for phone. Straight talk never would give number and phone is ready to go, no more running to Walmart every month for new service plan.

I have been a Straight Talk customer for several years but it is getting a bit more difficult to justify staying with them when you need any type of help from customer service. Is it off shore?? Truly whenever you have a situation which requires some action on their part, it seems if it takes a turn to being a little difficult, they will DROP THE CALL. I was helping out a friend change service and had the call dropped 3 straight times. Not only was time wasted but the frustration was bad. Try ** because they know how good customer service should be.

I have a Tracfone. Straight Talk stole my cell number, disconnected me from a call and now will not let me make or receive calls. I never signed up for straight talk. This was done without my knowledge or consent. It has a horrible impact on my safety and ability to keep in touch. I wouldn't trust straight talk to handle calls for puppets. They're crooks. And now they want my personal information??? For what? To steal from me again.

I have 3 Straight phones. All excellent. Purchased at Walmart. Great prices. They use Verizon network. Customer service good. Easy prepaid service. I would highly recommend! All types of phones and service plans.

Every month I'm charged over 90 dollars for two phones I don't even have access to, tried to verify it was me to cancel them, and they claimed they couldn't authenticate. Despite the fact I informed them I no longer have any access to these phones, they claimed they couldn't cancel them at all because of the failure to authenticate the codes used. It's a stupid, unfair system, and I'm charged 100 dollars per month for 2 phones I can't even access. Don't use Straight Talk ever, trust me, find better alternatives elsewhere. Customer Service is absolutely appalling.

You have the worst customer service, I got hung up on and then the agent left the chat on me. I paid 100 dollars for your hot spot service just to be told within two days my data has been used all up.

I have had to reach out to Straight Talk twice in the last several weeks. Once because we lost a phone and needed to cancel service. After 35 minutes on the phone, and talking with several people, I am told that I can't cancel service unless they can send a verification code to that phone. They didn't seem to understand that the phone no longer existed. Then I needed to see if I could get service on a international trip. I was lead to believe that for $10 I could get this service for 7 days. I agreed to this, was charged, and then the customer service representative said the charge was only so my phone wouldn't be turned off while I was out of the U.S. not that I would have service. I asked for a refund but he couldn't do that, I had to call someone else. The language barrier between customer service and myself created more confusion than necessary.

The worst customer support possible and the worst technical support. Awful system that does not update or keep enough information. Very limited capabilities given to support people, and they have no capability or authority themselves. They will disconnect the call when they can’t help, you or if they don’t know the answer. They act like program robots, and they have cause me to lose a lot of money for my business.! One small issue and you get lost in the loop of incompetency of actual system and customer support staff. I wish there were negative stars that I could choose as their rating. I am moving to another provider, but they will not release my phone number to another company. Straight Talk is an absolutely awful company. I wish I had read the reviews before I chose this company. I don’t recommend this company to anyone….

This company lacks adequate customer service, the website is continually undergoing 'maintenance'- during which time purchase transactions can be lost (and therefore untrackable via the website). Customers are not informed of impacts to their account due to website maintenance, and there is no means of contacting viable customer service representatives outside of calling (meaning you need to have wireless cellular service- no email, and the 'chat' service is best used for the most basic questions about your account). Due to repeated horrific customer service experiences with this company, I do not recommend it to anyone, and do not feel this company should be doing business in the United States.

Paid for 3 months service, couldn’t get phone to activate and after 3 days of not getting it activated asked for refund and they kept hanging up on me! I hope this company goes bankrupt! Please DO NOT DO BUSINESS WITH THEM!

The primary thing people need to know - when you port your existing service over to a new phone (iPhone purchased thru them) it takes a solid 24 hours for the changeover to occur. It actually may take longer. We are at the 20 hour mark and still just hoping that the phone will be working at the 24 hour mark. We had incredible difficulty communicating IMEI numbers and SIM numbers thru the keypad on two different phones and had similar experience vocalizing those numbers. The system would ask for those numbers twice, then say it didn't understand, and then hang up. During the first 12 hours, we must have had hang ups in this fashion 8 times.

It took over 8 hours and about 7 tech specialists to send an eSim to reactivate my phone. Less than 2 weeks later they deactivated it and after another 4+ hours were still not able to get it activated, so I switched carriers. My new service provider made a 3 way call to try to get the pin to transfer my phone number. That was over 2 hours ago and I still haven't received the pin number. At one point, the rep from my new service couldn't contain herself and cut in to tell the rep from Straight Talk how rude he was being and asked him (after we had talked to 4 reps) if they ever had any training on customer service.

An overall terrible experience. I was hired for an internship and needed a mobile hotspot to run my laptop. My current cellular provider, Cricket, does not offer this, so I figured I'd try the Straight Talk hotspot. Big mistake. Problem number one they charge you not based on data usage, but time? Why would someone buy 2 gigs/month? The second you run out that plan is useless, there's no auto-refill for running out of data, and none of the data refill packages actually work with the mobile hotspot!

On their website it shows that my current phone is okay to use the service and after I made a purchase they told me that my mobile phone is not eligible for Straight Talk. I asked for a refund and they said no and finally they hung up on me. You couldn’t even talk to the operators. They are not helpful.

The worst customer support possible. Awful system that does not update or keep enough information. Very limited capabilities given to support people, and they have no capability or authority themselves. Run away as fast as possible!!! Verizon took over and is running them down to the ground!!!! One small issue and you get lost in the loop of incompetency of actual system and customer support staff. I wish there were negative stars that I could choose as their rating. Moved to ATT, and found out that Straight talk is still charging me. They say you are still under straight talk, even though I had moved on long time ago with ATT logo on my phone. Run away from these absolutely awful company while you are ahead!!!

I cannot speak to service quality, but I am in the middle of a nightmare trying to get service activated. I am trying to bring my own device and port my existing number to StraightTalk (ST). After over a day (and counting) without service (Straight Talk pushed through the transfer to turn off my previous service), I do not have cellular service on my phone. I have spent hours on the phone or on the online chat trying to troubleshoot the issue.

I had been with Straight Talk for around 4-5 years. The service was not that great and it was more of a price thing. We had 4 lines with them and over the years paid them thousands of dollars. We purchased a few phones over the years and they were a decent price. But a word to whoever is listening DO NOT, I MEAN DO NOT switch to a new phone without making them unlock it or if you plan on leaving them MAKE THEM UNLOCK IT A FEW DAYS BEFORE! If you have a phone that was on their network and it hasn't had service for a while they will want $200 to unlock it or they will want you to sign up again for 12 months and if you argue with them long enough you may get them down to two months.

I have been a customer for at least 10 years...flip phone days. I love the service and price. They used to have excellent customer support. I tried this week to add another service, but the online activation did not work. I called support and after 45 minutes of the agent telling me to put the sim card in the phone three times, and I told her it has been inserted. A light bulb went off in my head and I said to her, "You don't understand a word I am saying, do you?" I got silence. That agent put me back into the system. I tried to get the next agent to get me to a manager and she just kept insisting that I let her help me. I like to give people the benefit of the doubt....then, the same thing all over again. She kept telling me over and over to put the sim card in the phone. She did not understand, the card is in the phone. Then she said call back in 30 minutes after it activates. I am going to go with a different company for this second phone.

I purchase Straight talk card and the service was not clear so I canceled and went with AT&T and I could hear her in the background straight talk asking me to purchase another card so when I call straight talk to Cancel, they told me it will be 60 days before that card, and its number be removed from my AT&T phone line. I do not recommend straight talk. It doesn’t have clear service.

I would Not recommend this service to anyone. Their customer service is rude, not helpful, and confused. They all say something different. This has been more than one occasion. I am Warning you. Do not use Straight Talk!

This is one of the most dishonest companies I've ever dealt with. The customer service is located in the Philippines according to the person I spoke to in customer service and no one there can speak English well, I can barely understand them. The customer service department also hung up on me multiple times. A few days after switching from Straight Talk to Vision I noticed Straight Talk had billed me for the whole month on the same day I switched, seems fishy to me! They are unethical if not an illegal enterprise and will do anything to rip you off even a penny. One of the many reasons I cancelled was I had no internet access. Walmart needs to dump them before they drag them down with them.

I have literally been on the phone with Straight Talk since 8 this morning and it is now 3 and still haven’t gotten my issue solved. Have been hung up on about 6 times. I would never recommend them to anyone. Service is trash and customer service is even more trash. If I could have given 0 stars that’s what they would have gotten from me.

I have been with Straight Talk for years and the one time I choose to go to another carrier, I called Straight Talk and experienced the worst customer service. Not only did they put a freeze on my account but they refuse to transfer my number to the new carrier making it nearly impossible for me to switch my number. I got so frustrated with being transferred to so many department with no help. I will be filling a complaint with FCC because I can't be the only that had to deal with this.

For one week I wasn't receiving texts from a friend. Then I was flooded with 15 missed texts. It could've ruined our friendship. Also a couple months later, I haven't received any voicemails for 2 months. Then was flooded with 15 voicemails. I lost out on a great job opportunity because of this. User beware!

I have been with Straight Talk for over 7 years. Last month I realized by looking at their service plans online that I should be able to call in Canada and Mexico. It doesn't work for me. I called the customer service at Straight Talk and after two weeks no body can resolve my issue. I was so frustrated that I decided to change provider. Once I got to my new provider we called Straight Talk to get my account number and Transfer pin number and no one could provide it to me. Apparently the only way to get it transferred is to get the cellphone I had 7 years ago and read those information from that old phone. Unfortunately I broke it and got another one during those years. Be aware that Straight Talk will not allow you to transfer your cellphone number without the first phone you had when you registered with them. They have the numbers but cannot share them with you by business policy.

I ordered a phone online with help from a chat employee. When my Apple SE 2nd Gen phone arrived. I was receiving messages from Verizon, getting text messages from strangers, was told I could not open an Apple account because there were too many attempts on this phone, also was told there were too many emails on this phone so would not let me add mine. I first called Verizon, they said it was not their phone. Then I called Straight Talk, they said I needed to contact Apple. Apple wanted my purchase order # which I was never emailed and when I contacted Straight Talk they said they could not give it to me! I said I wanted a new phone sent out, not this used one.

On December 19, 2022, my cell service and data stopped working. My plan was paid up until December 25. Due to this loss of service, I missed important job interviews and numerous client calls (potential business). Beginning on December 19th, I called StraightTalk customer support. I would just get the runaround. There were a series of steps they would require me to take (restart phone, provide IMEI, etc), which I was required to do over and over again, over several days... at total of around 50 or more times, to no avail. Over this time, occasionally, I would have partial service restored (phone with no data, or data with no phone), only to stop working a few minutes or hours later. On or around December 22, I reported them to the BBB in hopes of a resolution.

This is the worst customer service ever. I ask several times to speak with a manager and they keep reading a script and refuse to transfer your call. To enable anything they want you to purchase minutes before they will help you even though you are broke till you get paid next. I purchased 1200 minutes. I should be able to use those minutes even past 30 days. I hate wasting money like that. I feel I don't get my money's worth. I feel this company should be shut down and out of business. It is the worst and do not go with them.

I called them at 9:30 am to change my service from Tracfone to their $35/mo unlimited talk/text 10 GB data and 5 GB hotspot data. Tracfone does not support hotspot data service. The first person kept me on the phone for 1 hour collecting all my info, particularly payment. When done he told me to wait half hour and check my phone for service and to call back if it was not activated. It didn't work after waiting 45 minutes and I called back. Impossible to get through to the right dept and when I did they wanted to set me up with an account. I told them I did that already, they had no idea.

I've placed an order 3 weeks ago and yet to receive my order. I keep calling and they keep giving me the running around. They will not refund me until the order is shipped and refused on e it out for delivery... How can I refuse something that is not shipped, it's been 3 weeks... Do not purchase anything from Straight Talk that are doing like the banks are doing stealing money from people. Buy your Straight Talk phone from Walmart or eBay. Do not send money to Straight.

Worst customer service ever and I've dealt with a lot of awful service departments. Once you made it through a solid 30 minutes of chat bot hell they'll probably hang up on you... if the chat bot doesn't tell you that you don't need a human on the line because it's faster. Yes, you are reading that right! Their system will argue with you that you don't need to talk to a customer rep but instead it will read you the menu options 5 more times... Not that it makes a difference if you make it to a human. You'll just get left on hold, hung up on or lied to about the issue at hand. Avoid doing business with this company if at all possible and if you do pray to god that you'll never have to contact their service department.

Customer service is terrible. Phone service has been out three days so far. I have never heard of a wireless service being down for this many days. Stay away from them, I am leaving them forever. Absolute GARBAGE SERVICE and CUSTOMER SERVICE is incompetent.

Beware. The customer service at Straight Talk is virtually nonexistent. When dealing with a phone company, you are going to need a customer service department. But their customer service has gone downhill ever since outsourcing to India from Miami. I remember when they were in Miami, and it wasn't bad. But now, their customer service in India is out of control. Most of the time, you will be on hold only to get hung up on.

Do not work with this company. It's a scam. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Their website claimed my transaction didn't go through even though my credit card was charged. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. So I'm out money with no phone or service and thus far no solution offered.

Make sure you check if your phone is compatible by texting "KYOP" to 611611. There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. Stole $57.98 from me.

I have now made five separate trips to Walmart in process of trying to set up a service plan for a phone I purchased on Monday. Today I was told I would only need a credit card to sign up for service. Once again, I went home, called customer service, and learned that I could not in fact set up a service contract unless I already had a different phone for text message verification. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. Concluding that she was psychotic, I asked to speak to a supervisor. Nope, only if I could receive texts on a phone that doesn't exist, or provide numbers I had called on my new phone before I bought it.

I've had problems with customers service every time I've had a issue with my service. There's no kind of help or communication to help at ALL. Kept asking to speak to a manager but was told they were a manager. Asked for a supervisor and was told they don't transfer calls. I'd have to message back later so I called and there was no manager on duty so left my call back number to speak with a manager and 2 days later still haven't heard from Straight Talk. That's how much they give a .

No customer service at all. No one knows how to help or even cares. I have never experienced worse customer service in my entire life. Don’t waste you time or money. They are crooks and will not help!

I have been without service since 1/02/23. I was charged the full amount and then the next day lost phone and text service. Customer service gives no true resolution to the issue. They refuse to credit my account and are charging me full price for another month without the service I paid for. I am not alone in this and their Facebook page is full of similar issues.

Straight Talk could never get my phone to activate. I spent HOURS on the phone with customer service getting the same answer every time. "Wait 30 minutes or 2 hours and we'll call you back to see if it's working". My other carrier released my number which left me with no phone for 36 hours. This number was the main line to my business that are on paid ads, my website, business cards and that all my customers have already. Tried porting it back to my old carrier and the number is GONE! There wasn't one person that I spoke with that even cared. Just a Philippine call center that is undertrained and could care less to do their job. This is one of the worst experiences I've ever had with any company. DEVASTATING to my business.

Long time customer of Straight Talk. Jan 4th of 2023 lost all coverage and internet. Calling in almost every day for 2 weeks resulted in only frustration at the incompetence of the cust. service. I have purchased my plans by the year for long time as well. I was assured to be refunded on the 15th of January for almost 8 months of service they could no longer provide due to tower issues? Or who knows as it was not freely shared. Found out on 31st of january they have reneged on monies due to me as I received some service off of the plan. DO Not do business with thieves. If you must I caution you against any long term contracts as if something goes wrong you will not get your money back.

I have been with Straight Talk Wireless for 3 years now. It is affordable and I like that I could bring my own phone. However, I was told that my AT&T sim card (bought through Straight Talk) was no longer compatible. I was forced to accept the free Verizon sim. Verizon does not work well in this area, hence the AT&T sim card. After converting to the Verizon sim, my line has shown "inactive" for weeks. I called customer service multiple times only to have the call dropped each time. I am going to be switching to AT&T prepaid. Hopefully, that will prove to be a better choice as I run a store and absolutely have to have reliable service.

I have been a customer for about 7 years (with 4 phones/lines) in my household. Yesterday one of our phones just stopped working (wouldn't turn on). The phone was bought 7 months ago (has a 1 year warranty). I called Straight Talk today to get it fixed/replaced and after explaining what happened, the person I was talking to said she needed to give the call to a manager. She switched me over and I told the next person what happened. That person took my address, email address, and phone number. He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. After repeating the address about 4 times, spelling everything, he then said the label would go to my email, again. We then hung up. About 5 hours later, I had not received the label via email, so I called back.

I bought my mom a Straight talk phone. Now she has no service. Their poorly trained customer service simply hands up when they can't figure it out. Now my mother has no phone service. That's what I get for trusting these people.

I've been a customer of Straight Talk for a very long time now. This year my incoming/outgoing calls and incoming/outgoing messages does not work at all. Any incoming calls gets sent straight to voice-mail as of January 3rd, 2023. I pay the 495 for a year service. I have not been able to send or receive multimedia messages through my texts since I upgraded my last phone to the Samsung Galaxy Note 9 as of March 2022. I've been hung up on twice by customer service when they transferred me to the higher up to take care of my persistent problem, however me being a long time customer and a screw up on their end does not matter to them. They want me to pay for a new sim card and refuse to refund me the money for the time left under my year of service plan.

It takes a lot of time and patience to get through to customer service. Calls are dropped. New charges have been applied. I'm being double charged, and when I try to get through to accounting I'm disconnected again.

Customers, people DO NOT GO WITH THIS SERVICE PROVIDER!! They have horrible customer service, They CANNOT HELP CUSTOMERS WITH ANYTHING!! Save your time and money. I HAD AN ISSUE WITH MY PHONE NOT HAVING SERVICE AND THEY COULD NOT FIGURE IT OUT! I had to switch carriers. Also every time I called their department would put me on hold and then eventually hang up. Then I would call back and if they would pick up they would transfer me from one department to another and then eventually hang up again!!! Such stupid horrible customer service!!!!

I am a very unsatisfied new customer. Let me begin by saying I am not typing in caps to be yelling just making the story easier to read. I placed a call to Tracfone HQ before writing this review in hopes of solving my issue & of course had to leave a message for Ms. ** by grave due to the fact she was not able to answer her phone. So let's begin, on sat Jan. 1st I spoke directly to a ST agent & provided them the IMEI of the phone I had just purchased a week prior & active on WM to ensure it was compatible. I was told, "Yes it will work."

I will not claim that everything about my experience with Straight Talk was completely horrible. They have great coverage in the area where I live. I'd say about 95% of the time I had good reception while talking/texting. However, that alone is nowhere near enough to make up the awful experiences I had with them. I'll keep this as short as I can, but I would strongly encourage prospective customers to read and consider what I dealt with.

This company has completely went downhill!!! I have been with them for over 15 years and this last 2 years they have been terrible!! Just like now they shut my phone off without warning and when I called they claimed it is because my sim I have been using is no longer compatible with their new networks! Which they are supposed to warn us of such things when we have paid! So I just say, "Fine, send me a new sims" which they made me pay for!! Then I tell them I want to have it activated with my same number and to a new phone I got which they sell the exact same phone!! Then they tell me that that phone will not work on their network. Lmao! Saying it is a CDMA only lol which is also false!! Even Walmart who is a partner of theirs has it showing as both Samsung Galaxy A13 5G A136U 64GB GSM/CDMA!! So they are just trying to sc## people over and make them buy only their phones! It is ** so after 15 years I will be going to another carrier!!

On 01/04/2023, My daughter phone was disconnected because the monthly payment was not received. The payment was suppose to come out on the 5th of the month. After be put on hold for 42 minutes I call the corporate phone number only to be told no one was in and that I should email you. This is the second time this happened and on the first time I had to remind the Customer Service lady that it was suppose to come out on the 5th, Why does Straight Talk change payment dates and not think the customer might not have the money going into that checking account until the date that the customer sets as a payment date.

After a week or more going through Straight Talk's automated service and speaking with many "agents", being disconnected countless time I still cannot make calls from my phone. Always the same response. "Reboot phone and try it again."

I brought a brand-new iPhone SE on Straight Talk's website. When we receive the phone it was defective. I called Straight Talk customer service to try to speak to the return department. They give you such a hard time. They ask, "Why are you returning?" And my reason was not good enough for them. They told me the phone was not defective, and that they are not going to return it after being on hold for over an hour. I then hung up and called back to speak to somebody else. They connected me to the return department and I was explaining to them what’s going on and they said they are working on it. Then next they hung up after being on the phone for over an hour again. I spent my whole day trying to contact Straight Talk. I have contacted them over nine times and every time I speak to the return department they hung up and never returned my calls. I had to call the next day to speak to returns about getting my money back.

I needed this phone to work and it's always dropping service. Customer service is no help, wants me to call from another phone which I don't have. The first few months service was great and now service is dropped constantly. I'm supposed to have access to service that I pay for and I'm not getting it. I prepay like everyone else and they fail to honor their end of the deal. I have to restart my phone toggle between airplane mode to make it work. If I miss calls I could be in serious trouble. Thinking of going to Mint Mobile as the coverage is just as good for half the price and they offer better phones.

I would never buy another phone from Straight Talk. Bad people and had phone two years and want unlock it two of them at that and the sale rep had attitude. Everything was no instead of explaining it and the phone still not unlock. Said they were sending it to my email.

Customer service unhelpful. Called over and over again. Nobody helps. They just say they will call you back but they never solve anything. Talked with them 20 times today for the same issue and it is not fixed. Home phone receives calls but can't make calls.