Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Straight Talk Wireless Reviews
Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. It doesn’t restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options.
Pros & Cons
- Affordable options
- Add-on features available
- No contracts
- Data can be slow
- No family plans
Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. There are no contracts and no hidden fees.
ConsumerAffairs has collected 2,678 reviews and 2,288 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,309,121 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 13, 2019
This is the worst phone company ever. I regret the day I ever signed up for their service. They charged me twice. The manager is so rude. They have the worse customer service. Customers is not a priority to them. The manager and agents have no empathy. They do not care. The agent goes back and forth with the customer. Please don’t waste your time. You will regret every moment of it. I wish I had someone to tell me.
Reviewed Oct. 12, 2019
I tried to transfer my wife's Straight Talk service to my carrier, but after 5 attempts, on the phone for 45 minutes each time, straight talk refused to release my wife's number. Finally they released it 1 day before their contract expired. Stay away from this company, unless you like wasting all your free time on the phone trying to resolve issues!
Reviewed Oct. 11, 2019
After checking compatibility with my Cricket Wireless phone I purchased their Sim kit with a $35 plan. Total cost was $45. Inserted Sim to set up is not compatible with Cricket Wireless. Called customer service at 1 877-430-2355 spoke to representative. Gave me a reference number one 78200 to 209 good credit the $35 over to my son's Straight Talk phone since it didn't work on Cricket. Call today on the 11th with my information to have it taken care of. Representative looked it up said they react applied it to the phone that was original on a number that was discontinued the day I called on the phone never used. Then representative said that number was no good further in the conversation. A very shady company. Do not buy their SIM card kits for Cricket Wireless. They do not work. Save yourself the money and trouble.
Reviewed Oct. 11, 2019
Don’t bother. They sent me a form via email for review. Then rejected my review for profanity. ** company. Shipping is the worst. Be prepared to be out of a phone for a week or more. Didn’t even send me the key to open the damn SIM tray and I had to schlep my ** 35 mins away to the nearest Apple store to have them open it. Still so pissed about the whole situation. Never again!
Reviewed Oct. 11, 2019
I had been a Straight Talk customer since 2016. I purchased a new iPhone back in 2017 FROM THEM and called to activate it immediately. About two months ago (August 2019) I finally got a new iphone and went to switch it and was going to give my mom my old iphone. We found out that we cannot use the older one because they are doing some upgrade and it's not eligible anymore. Apparently in Dec. 2019 the phone was just going to stop working and NOBODY INFORMED US. We decided to cancel and switch services then. They lost four customers that day due to this. But that isn't where it ended. They are REFUSING to unlock my old iphone because they claim I only used the iphone for NINE MONTHS. Am I missing something or is 2017-2019 OVER NINE MONTHS?!
I have been speaking to NUMEROUS agents here and recently the gentleman said "We have explained this to you, and we cannot help you and HUNG UP ON ME"!!! I am disgusted in the behavior of this company, I am upset that I was a loyal customer to them for years and this is how I am being treated and I am mad at myself for giving this company any sort of income because they don't deserve a penny! I will never refer this company to anyone, I hope they go out of business, and I hope one day someone has a lawsuit against them for robbing people of their personal property and money. Absolutely disgusting company and employees.
Reviewed Oct. 10, 2019
Purchased a home phone for my mother. Box hasn't worked correctly since Day One. She has to call in from another phone to make outgoing calls. They won't troubleshoot with me. I can type to her to tell her what to do. They won't do it. Wants her to call in. She doesn't have an alternate way to call them. When her health care worker shows up she tries to help. As soon as Straight Talk hangs up she once again cannot make outgoing calls. They are rude on the phone. Hard to understand. Very heavy accents. Not handled in the USA. Very poor service. If they can't fix it I think I'm going to the bank and have them refund everything I sent to them. This is BS. I got this service I am disabled. There is only so much money to go around. How many times can they troubleshoot?
Reviewed Oct. 6, 2019
I had Straight Talk for over a month now and I was like okay it had pretty decent service but not in all the areas I live. I could put up with that. But I started having zero Internet service and slow ** service so I decided to call. I called five times and they kept hanging up on me and then when I finally get to a freaking employee of course I was frustrated because I've been hung up on five times. But I asked for a refund because I was tired of being hung up on and dealing with this crap and they wouldn't do it. They do not do refunds. Beware. I lost money out of this and it's crap because I'm not even getting proper service and I only used 20 gigs!!
Reviewed Oct. 4, 2019
Updated on 10/05/2019: Just as an update. Porting my number back to CC was like trying to squeeze an elephant through a manhole. I eventually had to call them and got a rather snotty manager who refused to do anymore than give me my account number and pin. CC was still unable to get a port due to ST not responding. It wasn't until this morning that I finally had cell coverage with CC. People, think twice about getting a ST phone. I know there are people who love it and have never had problems but there are an equal number with the opposite feeling. I spoke to a cell phone industry person who told me that ST is fine when it works, But when it doesn't it's terrible.
Original review: I was with another carrier and decided to port my number over to Straight Talk. I ordered a SIM card and went through the process. I should have known better. Their call center is obviously in India and I had a very difficult time understanding the person. After being on the phone with them for quite a while I was cut off. I called back and got another person who was able to finish the setup. But I have no cell service in my house. I have to go outside to make a call. This is unacceptable. I stood outside yesterday trying to get through to them but after three attempts I gave up. I was on hold for a long time and then the call gets dropped. I never had these problems with the previous service. Lesson learned. I'm going back to where I was and be thankful!
Reviewed Oct. 3, 2019
I am beyond frustrated with the service on this phone. I didn't pay $60 a month to have unlimited everything and then not even be able to watch some Netflix. My Snapchat won't load, Hulu, Netflix, Instagram, NOTHING! But if I switch to a cheaper plan I'll run out of data right away. I'm so upset that I paid so much for a service that doesn't even let me do anything!
Reviewed Sept. 27, 2019
After years of having an older cell phone, I purchased a smartphone from these people. The phone would quit working every time I went into an adjoining state. I called customer service. They were decidedly unhelpful and ignorant. They kept telling me to call them when I went to another state. Folks what part of the phone doesn't work do you not understand. I went to a different company and have never looked back.
Reviewed Sept. 26, 2019
My story starts about 45 days ago when my wife's data service just stopped dead in its tracks. I did what anyone would do and opened a support request, to which I was told first to wait for reactivation to be sent out, no go... Second time I was told it was being escalated and it would be fixed, well they closed the ticket out as resolved with no actual fix, still no data. So I go to change services, no love lost, enough time wasted. I waited a bit too long and one day after my contract ended the port went through from Comcast and they claimed I had to pay $39 to reactivate service to get my number which they "own".
Supervisor Jean ** wasn't much better, she had the nerve to say that my contract didn't include guaranteed data working. Even though I paid the $39 a month for 3GB of data, it's not guaranteed to work per the contract, they'll simply make their best effort. So I had 45+ days with no data service and according to them, that's acceptable and by the way if you want your number per Jean **, pay up sucker for another month. Good luck dealing with my credit card company when I send over the chat transcripts and my lack of service that I'm going to go back and claim for three months.
Reviewed Sept. 26, 2019
Straight Talk is trash, nowhere close to being worth the cheap service. I used to love Straight Talk but, in the last year it's turned to trash I don't want for free! The customer service is like being operated on fully conscious, I'd be better off translating Egyptian hieroglyphs into English. If I had the option I'd demand a full refund of every penny I ever gave them, on top of filing a lawsuit for pain and suffering and mental anguish from dealing with them and their customer service!!!!
Reviewed Sept. 24, 2019
Have been using Straight Talk 3-4 years. Last year I paid them $200 to just retain my cell phone number because I was travelling to the UK and would not use my phone for 4 Months. This year I called to ask if there was a plan that would allow me to retain my number and was told $380 would be the cheapest. This is in my estimation Extortion.
Then I was told that If I broke my phone then I would have been entitled to a refund. Excuse me? I am not going to give you my business. In fact a ** company is what I am going with. They treat their customers with the utmost respect and Provide an excellent service. In fact they are service oriented. Sorry when you have foreign countries manning your phone lines and suggesting you lie and say that your Cell Phone is broken in order to get a rebate for services not rendered then you are not a credible company and as far as demanding such payment to retain a phone number you are unable to use. That is Extortion.
Reviewed Sept. 24, 2019
I enrolled in Auto fill (30 days) in 2018. When I started this it was automatically deducted on the 22nd, now it is taken out on the 13th. Why can't they do this on a monthly basis instead of daily basis of 30 days. The plan for auto also stated that "no other charges would be made/taxes are included for your area". Been paying the same amount monthly (on 3 phones) since 2018. Now I am getting different amounts deducted every month. When I called "it is because your state is now charging a tax and it will change monthly." Might as well join another carrier, they all charge whatever they want to, only their bills come "monthly". Do not see any advantages to auto refills.
Reviewed Sept. 24, 2019
Update on 11/7/2019: Today 7 November 2019, changed phone service from sprint back to Straight Talk. On the landline for 1½ hours with Ivy. She had the patience of...she just had the patience to put up with me. We did have a good time. I tried to change service by myself and that did not work. So I called customer service and was put through to Ivy. For the next 1½ hours she worked with me to get the service changed to Straight Talk. She worked with the Sprint SIM card and got me all set up and I kept my same phone. I believe using with SIM card did have to reboot the phone and start all over. Understand, because I don't live on the phone. I can reload all my data and phone numbers and I'm okay with that and I'm still using the Sprint SIM card, so I'm returning the "Keep your own phone, SIM activation kit" to Walmart...never had to open. Paid up online, good to go.
Sometimes customer service is really amazing. So if you are going to change service to Straight Talk and talk to a live person, in customer service, be very patient, understanding and nice and ask to have them say something over, they will and be nice about it. Please understand I know to be patient and understand getting something done can take time, but the end result is what counts and I'M BACK TO STRAIGHT TALK. So have a nice day.
Original Review: I have been reading reviews of Sprint and Cricket and Straight Talk. I agree with everybody about your services, good or bad. But I will say had Straight Talk from March 2015 and for me the service was great. Just saying. Service, phone no problem. Never had a drop call. Signal was always strong. Phone worked in my basement. Changed phones 2 times, fast and easy and kept my number. Okay called one time and that was when I was making my first phone change. I don't what to say, but the customer service was cooperative, friendly and fixed my screw up trying to change phone. You don't have to believe a word I'm saying, but I'm sitting at my computer and really can't bad mouth Straight Talk for anything. So if you try Straight Talk, may the force be with you.
Because my wife pays for my phone service, I don't question her judgment. Now the bad news, she switch us to, wait for it, Sprint. Sprint no signal, very poor signal, hard to understand people if the call gets through. No or low bars. Put on the wrong plan and did not figure that out until later. Wife and I agree now, Sprint is, bad for us, may be great for other people. My wife wants to try Cricket, I'm going to see if I can get her to go back to Straight Talk. Oh well, have a nice day and I hope everybody finds the best and right phone service.
Reviewed Sept. 23, 2019
The sales guys told that phone could be unlocked after 1 year usage on a Straight Talk number; I have used the phone for 2 years; even today, if I ping the sales guys, they are telling that unlocking is possible; but the unlocking deptartment is crap. They don't listen or let us listen. They just say everything is a hard accent (at least for me) and then are key in disconnecting the call. I have called customer service previously for different issues and it was never pleasant. Cell service is good.
Reviewed Sept. 23, 2019
Straight talk stole $46 dollars from me and refuses to give me back my money. Unless you want to be scammed, be on the phone for hours, and bounced around from one incompetent rude person to another, please avoid this thieving company who loves to steal from Americans. I ordered an iPhone 6, made a payment of $46 to their partner Smartpay for leasing. Straightalk never shipped the phone. FedEx order only said pending. I called Straight talk customer service several times to find out where the phone was. They were rude and refused to help me, and then canceled my order and refused to give me a refund. Smartpay also refused, so Straighttalk stole my $46 and I received nothing. Smartpay said I sent the phone back, which was a lie because it was never shipped!
I will file a complaint with the Federal Trade Commission. Not only did these thieves steal my money, they were disrespectful, accusing me of lying, belligerent on the phone - 7 reps on different days, apathetic and nasty over the phone. I have an 800+ credit score and work a professional job and have never experienced this level of deplorable service. On top of this, one of their Indian or Pakistani reps (they are all foreigners) asked me for my debit card number so he could verify who I was. It was totally unnecessary for him to ask me for this, so he was trying to further take advantage of me by stealing my information. The company should be investigated and not be allowed to do business in America!
Reviewed Sept. 20, 2019
(If you want headaches switch to Straight Talk.) Tried straight talk to save a few bucks, it was not worth my wasted time. Yes straight talk uses the Verizon network but not at the same level that Verizon customers have, therefore you do not connect as well as Verizon customers! We had two new phones and when my wife’s phone data stopped working I called customer service, ha ha what a joke. After four technicians and four hours and a new SIM card, It was determined that the phone is defective.
The phone still under warranty I was told to send it into their warehouse and they would replace it with a refurbished phone. I asked if they could send me the refurbished phone using my credit card and then credited back when I return the defective phone. I was informed that is not their policy and they could not do that. After speaking to a supervisor a manager and corporate, this is their policy and there’s nothing they can do about it. My wife would have to do without a phone for a week to 10 days and that’s the way it is! Well hell no this is not the way it is, I dumped them and we went back to Verizon. Best of luck if you try straight talk.
Reviewed Sept. 19, 2019
I have had service issues for the last year and a half. Bought 3 new phones at $150-200 each. 1 rep promises compensation the next can't find no records of it. Can't go back and check a recorded call for something they said but if it was turned around I'm sure they could go back to a call. They suck. Do not use this service!!
Reviewed Sept. 17, 2019
I've been with Straight Talk wireless since October 2017. I pay all this money every month for my phone to have bad service and my data not working. I have called technical support multiple times and nothing ever been solved. Then representatives don't know how to talk to the customers. I left At&t for Straight talk wireless. So I don't prefer people to go to straight talk. I'm going to Cricket.
Reviewed Sept. 16, 2019
I signed up for Straight Talk, enticed by the idea of a contract-free plan at an affordable price, but was horribly disappointed. They refused to unlock my phone, even though I am moving to a country where they can’t even provide service, rendering a $300 iPhone a completely useless waste of money. Do not buy a Straight Talk phone thinking there are no strings attached, because they are, just hidden in fine print and manipulative advertising. You’re basically signing a 1-year contract, and when you consider that their phones are hardly competitively priced.
Reviewed Sept. 16, 2019
The worst technical support experience of my life, I switched phones, I was is having data issue with my new phone. The representative told me I had to go into my activation kit to get a new sim card. I did. Long story short she didn't know what the hell she was doing. After about an hour with technical support I decided to switch back to my original sim card. She told me my original sim card was blocked and there was no way for her to re-activate it. I had to spend additional $41 to buy another activation kit, and nobody will reimburse me. Is hopeless trying to get through to anybody that speak English. All the operator all the departments are outsourced.
Reviewed Sept. 14, 2019
First, I bought a phone from them that already COST MORE MONEY than what my present carrier was selling it for, Metro PCS, by about $40, but I paid it because I really wanted to try Straight Talk. WHAT A HORRIBLE MISTAKE! The first thing I noticed was that they ADDED FEES on my bill! So, I paid more for everything including my monthly bill than what they told me it would be. That's two bad things there... Third bad thing I uncovered is that if you want to add an additional service, or lower a service, YOU CANNOT WITHOUT canceling out your current plan and buying a whole new plan! I was completely baffled by this when I wanted to add international calling to my phone but they told me I had to cancel out the plan I just bought that day and lose all that money I paid and buy a whole new plan!
WTF??? 4th bad thing is when I found out that with their service, YOU CANNOT TETHER! At this point, I completely hated the company and WAS WILLING TO PAY THEM TO LEAVE! So, I called them and told them they could keep all the money I gave them but I need to take my phone to a new service provider. Guess what! NOPE! They keep a network lock on your phone FOR A FULL YEAR!!!! I couldn't even pay them to unlock it--which I offered! Result, I had to buy a whole new phone (same phone) with my new but previous carrier when I wanted to leave this despicable company!
Reviewed Sept. 13, 2019
I wish I could give 0 stars. I have used Straight Talk consistently for AT LEAST six years now. That being said, I have bought many phones. The last one I bought was in 2017. Apparently, even though that phone had the Straight Talk SIM card in it (transferred from ANOTHER Straight Talk phone,) IT DOES NOT QUALIFY TO BE UNLOCKED. It was active and used for TWO almost THREE years with a STRAIGHT TALK SIM CARD. I have spoken to not one or two but SEVEN representatives today alone. Each one equally as rude as the next. I was put on hold twice for a total of two hours to speak to a "manager" that never answered.
Although they could see in their system that AT&T called Sunday, the 8th of September, to de-activate/cancel my service from this phone (by giving not only my phone number but the IMEI number as well) they still stand by saying the phone was never activated or used. Only the SIM card was. One, tell me how that makes any logical sense. Secondly, if you can see all of this and I've been a loyal customer for six or seven years now, why wouldn't you just unlock the darn phone... 100% will NEVER recommend Straight Talk to anyone ever again. One of the representatives wouldn't even give me a reference number for the call and told me to call back in two business days to ask SOMEONE ELSE the SAME questions...
Reviewed Sept. 13, 2019
I was going to buy a iPhone 8 plus and I chose the $34 a month plan and I filled out all my information and it wouldn't let me order and then when I finally filled it all out the price went from $34 to $94 a month. I'm not paying no damn $94 a month. Then I called for customer help and they didn't know how the crap to help. I called for help not to be transferred to another apartment to talk to another person that also didn't know how to help... They helped all right by transferring me to another idiot. I was transferred to like 3 departments. Ya I'm not so happy with it right now. I'm not gonna buy nothing else from them so.
Reviewed Sept. 11, 2019
Straight Talk sent us a promotion about signing a family member up and getting a free month for the family member and a $25. gift card for doing so. We got my son a phone and completed the necessary steps. He NEVER received a free month and we never received a gift card. A SCAM!! I called and was on the phone for 30 minutes. They just kept repeating themselves (barely speaking English) and I couldn't get anywhere with them. VERY DISAPPOINTED!!
Reviewed Sept. 10, 2019
Straight Talk is like a bad marriage. I think that's the 100% best way to put it. Yes they have the best phones and plans but the worst service in the world. What's the point in all those perks and you can't enjoy the service. My last purchase I brought a brand new iPhone which came dead out the box. Immediately I contacted Straight Talk and they said it's not on them and that there is nothing they could do that I would have to call Apple which is not right. Even Apple was appalled by what they told me. I was stuck with them for two years because I had no choice. I've moved on and won't go back. If you have a choice I absolutely do not recommend, it's a reason why they're affordable. You get what you pay for.
Reviewed Sept. 10, 2019
Purchased a new AT&T phone and was told that my old phone (Verizon) sim card would not work with my new phone. Went to Walmart and purchase a "bring your own phone" plan for $55 so I could get a new SIM card and use my new AT&T phone. Called to get my service activated and my phone number transferred. They informed me that I was all set and I could use my phone without issues. Well, 5 days later, I go to make a call and have absolutely no service. I called Straight Talk and they said they had no recollection of me adding a new plan and all they had done was transfer the remaining cycle from my old phone (Verizon) to the new one (AT&T). They asked for proof of purchase or if I had kept the bring your own phone PIN which I did not have since I thought this was already taken care of 5 days prior.
They apologized and said that they did not show any record of me buying a pin and that my service had expired from my previous (Verizon) plan. I told them I had purchased a AT&T sim card in order to be able to use my phone and that was on Sep 5. I lost service on Sep 9th. Needless to say, they informed me that because I had no proof of purchase besides my AT&T SIM card and they didn't show any records of adding the $55 plan, that there was nothing they could do. So I guess the $55 I spent on the 5th of Sep. were lost and thrown in the garbage because they didn't do the phone transfer as they should have. Now I'm having to pay another $55 today on Sep. 10th just to reactivate my phone.
Their lack of service has me extremely upset and after this experience I will NOT be using Straight talk wireless again. Agent's name was Marc and he did show willingness to help but when I asked to speak with the manager, the guy that came on the line (can't remember his name) but he basically told me that there was nothing he could do or get some sort of credit to make this right since it was their company that messed up. Not me.
Reviewed Sept. 3, 2019
I tried to change my phone number, things didn't go right. So I called several times, talked to many representative and was on the phone over 2 hours each time. The problem never got solved for over a week. I was told I would get credited for that time. My phone finally came back on after over a week with no service and I never got the credit, and then my phone was turned off 2 days before my phone was due to be played again. I am very very disappointed with this phone company and Wal-Mart is the only place you can buy the phone card. It's a inconvenience every month having to travel to Wal-Mart every month. I wish they would sell the cards somewhere else besides Wal-Mart.
Reviewed Sept. 3, 2019
Seven years as a loyal Straight Talk 'Auto Pay' customer and one mistake with my debit card bank account, they upped my monthly charges... one day after payment was due. Saying... I had to pay the 'New Plan' price. I will not be their customer ever again after my current month expires!
Reviewed Aug. 30, 2019
I've had to use my hot spot for work. They say it's not allowed but I have found a company that is just as cheap and they allow you to use your hot spot. It's WING. They have great service, awesome coverage, great reviews a lot better than Straight Talk. I will tell everyone I can to switch from them because when you pay for unlimited data it should be unlimited. If anyone know how or have any ideas on bringing Straight Talk to court I would love to know how or where to start. They are stealing money from their customers and lying to them when they say unlimited with no cape a bunch of hogwash.
Reviewed Aug. 30, 2019
I’ve been a loyal Straight Talk customer for 6 years. Last Wednesday, August 21st I called to get my phone unlocked since I’m switching to a different phone carrier due to a family discount. My phone has been in use for over a year, so it is eligible to be unlocked according to the Straight Talk policies. I have spent about 5 hours on the phone in the last 10 days, calling 1-2 times every single day only to work with incompetent customer service representatives after another. Each day someone said to “call back in an hour, our unlocking person isn’t here.” Then when I called back “the person who can unlock the phone has left for the day.” I was also told:
“We have to get in touch with Apple.” “Our unlocking system is down.” “Call back tomorrow.” I can verify that at least one of these excuses is a complete lie, since I called Apple to ask how they were involved with the unlocking process. They informed me that it is entirely up to the phone carrier and they aren’t involved in the unlocking process in any way. Avoid Straight Talk at all cost: a company that lies to their customers, gives them conflicting information, and is filled with incompetent workers who do not care about the customer. I have been without a phone for 10 days, even though I have a working iPhone which I am completely within the Straight Talk policies for unlocking. Run. Away.
Reviewed Aug. 29, 2019
I texted BYOP to 611611 to check if my iPhone 6 is compatible with Straight Talk. After going through the process, I received a "Good news!" text back saying that my iPhone 6 WAS compatible with ST. I bought the $45 plan from Walmart and tried to set it up. It didn't work and resulted in errors, and the system said I had to call Customer Service. I called Customer Service, and I have been on the phone for nearly 2 hours because the Straight Talk rep cannot figure out how to port my number from Sprint.
My account is clean and in good standing with Sprint and my phone is unlocked, but they simply cannot figure it out. Does Straight Talk actually have customers? It feels like I'm their first. I think the rep has asked me what carrier I have about 15x now. I've had to repeat my IMEI number over a dozen times as well. The package says it's non-refundable on the back. I thought that no carrier could possibly be worse than Sprint, but perhaps I'm wrong? I'm only giving ST a 1-star review because a 0-star review isn't possible.
Reviewed Aug. 29, 2019
I continuously get messages that I'm using my phone as a hotspot even though I'm not and they slow down my data to .25 Mbps. They used to be great but now they suck. I pay for unlimited everything but the foreign people I speak to don't care. I'm done!
Reviewed Aug. 27, 2019
I've been a Straight Talk customer for years. I love their services. Only problem that puts it at 3 stars is, that I have unlimited data but can't use hotspot. So I brought the Straight Talk hotspot kit. I live in the country where no cable or internet companies have SERVICE. Problem with hotspot is, you get the highest data package which is 7gb for $75. I bought my 6 year old a Xbox. Just setting up his Xbox and downloading the update for his game basically used that whole plan. Please come up with a unlimited hotspot..
Reviewed Aug. 27, 2019
I have been using Straight Talk for many years now. I recently changed carriers due to an exceptional offer on a cell phone that I prefer. I prepaid my plan with Straight Talk each month, auto deducted from my checking account. Since it was mid-month that I made the switch to the new carrier I requested a partial month's credit for the portion unused with Straight Talk. "That would not be possible, Ma'am, if you read the bla-bla-bla..." "You chose to use Straight Talk...." I told the "customer service" person these fine details are NEVER made abundantly clear to customers, and really, is this any way to demonstrate customer service?? It is unabashed theft, in my book, and I let him know that this is how I felt. I also made sure he knew that if the opportunity presented itself in the future, I would most certainly not return to Straight Talk.
Reviewed Aug. 27, 2019
I've been a faithful customer of Straight Talk for 11 years now and they are a ripoff! They advertise their phones to have an access to mobile hotspot. I've had mobile hotspot on my phone and today it's not working. Not only did they violate privacy with my phone they also sell phones that advertise hotspot. According to consumer laws, Bait And Switch Advertising. Bait and switch advertising is a violation of consumer laws. It is a type of fraudulent business practice where one party, such as a manufacturer or business, will offer the “bait”. Not to mention they more than likely have illegals who work for them. You press one for English and speak with someone who speaks broken English and is completely rude with you! I do not recommend this company and if enough people get together we all could have a big lawsuit going and shut them down for good!
Reviewed Aug. 23, 2019
I have never had an experience with any customer service dept as inept as these people. Three weeks and counting. Still have no phone service. This from 1st attempt to transfer service from Straight Talk to Verizon. Apparently the phone wasn't compatible, so we said never mind just go back to Straight Talk. We have spoken with an uncountable number of different types of reps and support, with each one coming up with an equally absurd reason why this number and service hasn't made it to the phone yet. These calls have never been less than an hour long, and have made multiple calls each day, it doesn't seem like they are any closer now after 20 days of frustration than we were the first day. I would not recommend this for my worst enemy!!
Reviewed Aug. 22, 2019
I would not recommend this company. When you call in to customer service, rarely does anyone know how to assist you and either claim that they are having technical difficulties or transfer you to multiple people who still are unable to help you. So after dealing with the incompetent representatives for the last time, I ported my number to another phone company but wanted to keep my phone. My new phone company advised me to contact Straight Talk and request that they unlock my phone. They would not do so, stating that I had to have 12 consecutive months of service with their company before they would unlock the phone...a phone that I paid for in full, there is no balance remaining on the bill or service.
At no time was I ever made aware that upon purchasing my phone that I would be bound to Straight Talk. The customer service representatives were unable to answer my questions and when I made them aware that there was never any contract or disclosure regarding the phone that I purchased, they refused to comment or answer and hung up. I would not recommend this company to anyone.
Reviewed Aug. 21, 2019
I lost my phone two days after I paid for a month's service. I got an iPhone and they told me I needed to buy another activation kit and sim card. The lady after much time arguing with her told me I would have the extra activation in my reserve. She lied. I tried talking to management and was on the phone for three hours and they would not give me my extra months paid for already even though they could see it on the computer what happened and wasted my time and money. Being missed is an understatement.
Reviewed Aug. 19, 2019
So, I tried to order a phone through SmartPay and Straight Talk. SmartPay charged me way more than they said they would and so right away I called and cancelled. I was told my order was going to be cancelled, but then it wasn't and I got a notification that the phone and service was shipping. I called back very angry but got no help and was told that because the agent said the order was "going to be" cancelled and not that it "was" cancelled, that I didn't have a leg to stand on. So, I returned the phone and service plan. I was told I'd receive a refund for the lease from SmartPay and the service from Straight Talk.
I spoke with someone via Straight Talk's website and was told I'd receive the refund for the service within 30 days. Although I was pissed it would take so long, I waited. And waited. I contacted them again and was given the runaround trying to contact the refunds department. Then I was told that I would not be receiving a refund for the service even though I didn't use it and was told from both SmartPay and Straight Talk that I'd be receiving a refund. Their customer service is horrible and was no help at all in resolving this issue. Now I am out $50. I would've kept the damn card had I known I wouldn't receive a refund, but I was told that I would be...by several different people. I am cancelling my service and will never use these companies again. They both have TERRIBLE and foreign customer service. I was lied to and then treated like crap by both companies. This is after being a customer of Straight Talk for several years.
Reviewed Aug. 16, 2019
My phone is hacked and they say they can't help with that. It's the worst internet speeds you can imagine most of the time. Even when you pay for high speed it's still slow most of the time. Like when watching a YouTube video a single song might stop 20 times or more.
Reviewed Aug. 15, 2019
So I have been having problems with Straight Talk. They keep messaging me and telling to thanks for contacting Straight Talk and I haven't even contacted them since our last problem I had with them about my phone. So here is my problem with the Straight Talk company. When it sends them these thanks for contacting Straight Talk my phone service is gone. I can't make a call or anything. I have been dealing with this a few times now and after I called and complained about it it was fine for a while now. Tonight I get an email that says, "Thank you for contacting Straight Talk. Please turn your phone off and back on again and make a call. If you can't make a call please repeat the steps." Well I did what it asked and I still have no phone service. Mind you I car on a phone call when my drives was cut off and my service plan isn't up yet. I hope no one else is having this problem like I am. It is very irritating.
I feel with all the problems that they have caused me and my job cause I use my phone for work they are messing with my work life. I can't make phone calls or receive any if I'm needed on a job site. This is very upsetting that us customers. If my service isn't working by morning they will be getting a call and it won't be a nice one this time. I'm thinking of changing companies. I don't want to cause I have been with Straight Talk for a long time but I can't keep going like this with them interrupting my service for no reason when the plan isn't up yet or sending me a email like they did. I didn't contact you. My service best be fixed by morning or you won't like what's coming on the other side of the phone????
Reviewed Aug. 12, 2019
I have been a Straight Talk user for years and am absolutely disgusted with their customer service. They are falsely advertising using the same towers as AT&T and Verizon. I traveled to Puerto Rico and am roaming. Can’t use my phone for work! I called customer service to be put on hold and transferred over and over. My phone does not work and I cannot be reimbursed! They said I cannot use the phone outside of the zip code the phone was activated in; what a joke!!!
Reviewed Aug. 11, 2019
Paid for months' service. Did not work. No refund. No service. Called customer service, received no service stating it was 'technical issue" BS and they kept my $35 as phone never worked. Buyer BEWARE! I have an unlocked iPhone 5 that has been used multiple times on Straight Talk network for when guest come to visit from abroad - I provide this smartphone for them. It is activated when guest are here. They screwed me this time, so no more!
Reviewed Aug. 11, 2019
They have terrible customer service and even though I press “1” for English it’s still very hard to understand them. I was on the phone with them for 6 hours because my phone said “no service”. They still never resolved the problem and I got disconnected and recordings several times. I would NOT recommend them!!!
Reviewed Aug. 7, 2019
I could write a big old review about spending 3 days on phone trying to get someone to address my problem but I’ll just say you can’t understand anybody even manager and there is no technical support. I was satisfied with Straight Talk till I had tech troubles which were on their end. Not worth it to save a few bucks. I know Verizon has a prepaid plan cause that is what I switched to and if I have a problem I can go to their store and talk to someone who speaks English plus their plan is only 5 dollars more. Never ever going back to Straight Talk.
Reviewed Aug. 6, 2019
I was told the phone and plan I ordered last Friday was going to be delivered today or tomorrow. After being told by customer service this morning it would be, I received an email the same afternoon that the phone was in high demand and would not be delivered and CC wouldn't be charged. I checked my CC and it had been charged. I was leaving for vacation on Friday and really just wanted a phone and plan before we left.
I talked to 4 people before getting to a manager and still nothing of getting a phone could be done, any phone. It was going to take 3-5 days to get my $ back ( which is typical) but NOTHING was done for any inconvenience. I understand things happen, but I was told by CC wasn't charged when it actually was AND on the same day first was told the phone would be shipped that day or maybe tomorrow and then told it was cancelled due to high demand later. Nothing was done except a "sorry we'll refund your money"...it will take 3-5 days. In any circumstance that would of been fine, but I research and ordered the phone last week so it would arrive this week before vacation. Highly disappointed.
Reviewed Aug. 5, 2019
Just want everyone to be aware of the poor business practice of Straight Talk online. I bought one of their phones online. The phone did not work. Their customer service thought maybe either the phone or the sim card was bad. Straight Talk shipped me a new sim card but sent it to the wrong address in town. The address they used was so far off, the package got delivered to the other side of town.
Also, I noticed today, Straight Talk has 4 inactive phones now listed on my account when there should only be 3; however, only 2 of the phones listed are mine. So I do not know where or why the other two phones are listed. I spoke with Straight Talk customer service this morning about my returning the inoperative phone. I am told that if I want a refund, I have to pay for the return shipping in full!!! The agent also did not answer my question as to if they require a particular method for returning the phone. The agent disconnected! So now I have to call their refund department to get full details as to requirements for returning the piece of crap phone.
Reviewed Aug. 3, 2019
My wife (an existing Straight Talk customer) received a promotion by mail from Straight Talk to "Bring a family member to Straight Talk and they get a free service plan and you get a $25 gift card of your choice". The promotion came with specific instructions on how to benefit from it. So my wife and my son (Straight Talk customers) bought a new Straight Talk smart phone (1st step in the instructions) for me and I activated the new phone (2nd step in the instructions). I then tried to claim the promotional free service plan and gift card (3rd step in the instructions) by logging in to the provided website but it did not work. So I called Straight Talk for help with this using my home landline.
After several calls and being passed around to different agents, I was finally told that the reason my promotional items were denied was because I called them from a landline and not an existing Straight Talk phone, that is my wife's phone or my son's phone, and that I didn't call before the promotion ended even though I activated the new phone well before the expiration of the promotion as stated in the promotional instructions. This is a good example of misleading and deceptive marketing tactics on the part of Straight Talk to bait potential new customers and then refuse to deliver on their promise due to a contrived technicality. I am very disappointed in Straight Talk and will look for another provider that is more honest and will honor promotional commitments.
Reviewed July 30, 2019
Spent over an hour yesterday troubleshooting about my new iPhone having text issues which they told me to cb if it continued. It has and they still will not do anything. I have 3 phones with Straight Talk and have had for a few years. I am forced to find a new service since I literally cannot send or receive texts unless I turn my phone off and on several times a day.
Reviewed July 27, 2019
They will not let you cancel your auto-charge online. So, have to call, then wait forever on hold, then get disconnected, call again, get transferred, then maybe get a hold of someone that can help at their Philippine call center.
Reviewed July 26, 2019
I have had Straight Talk since they first came out and never had any problems. Since they have employees who barely speak English and can't understand your question, it is a joke! I wasted an hour and three supposed supervisors to get no results. Come on Straight Talk... Come back to the USA!
Reviewed July 25, 2019
3 months ago I bought my wife a new Samsung Galaxy s7 phone and now the screen flickering and have tried Googling and YouTube fixing it and no help from Straight Talk. About to choose another provider after 5 years of service.
Reviewed July 23, 2019
I ordered a new Samsung Galaxy S8 via their website and of course you have to purchase a plan with it. My total was about $412. It took me 5 days to get the initial phone and when I received it, it was defective. I couldn't open emails, couldn't text because the messaging app just kept "force closing", nor could I make a call and hear the person on the other line. I immediately contacted Straight Talk and asked for a refund. The lady I spoke to encouraged a replacement phone and that would fix the problem. Against my better judgement, I waited another 5-7 days for the replacement. I received that and it was doing the same exact things the previous phone did. I think they just received the defective phone back, slapped a piece of plastic on the front as if it was new and mailed me the same phone back. They claim they have different IEM numbers but that is not true. So now I am almost 3 weeks without a cell phone.
When I received the replacement with the same issues, I called Straight Talk to initiate my refund. They don't know their right hand from their left and they must not make notes on people's accounts because they seem to not have a clue what is going on. The guy I spoke to said I couldn't get a refund because it has been 30 days. I asked him to research and he would see that I purchased it 6/18/2019 and it had been less than 30 days and that I want my money back. At this point, I don't want a phone, service or anything from them. They asked me to mail the phone back to their refund center and of course I had to pay $16 for shipping via FedEx. (Great customer service for a phone they sent me TWICE that was defective on their part.) They got the phone back now last Wednesday because I tracked it and called them right away to give me my money back.
Every time I have called, there is a different response and they aren't too keen on giving refunds for their defective devices. Now we are almost 5 weeks later and still without a cell phone because I have to wait on their reimbursement in order to get another one, through another carrier. They are liars, tell you anything to get you off the phone and their so called managers don't have a clue either. They are in the business of keeping people's hard earned money just like they would be if they called and scammed you out of it. I have disputed with my bank because they stated initially it would take 3-5 business days for a refund and now it is 1-30 business days. I will NEVER recommend them to anyone and NEVER go back with their "service." By the way, when you call them and get upset about what THEY are causing, they will hang up on you and you will have to call back.
Reviewed July 21, 2019
US MILITARY SERVICE MEMBER REVIEW. After having their service for 18 months they decide that they no longer can use my Samsung Galaxy Note 8 on their service. This is a $1500 phone and her response was, "Go buy a Straight Talk Galaxy." So now I will have to go buy another phone exactly the same but on their plan. I'm not gonna do that period, you've had my phone for 18 months on your service and now of a sudden it's not eligible for connectivity? What a bunch of Scams these people run. When I did have their phones I would have to replace them every 6 to 12 months because they would just quit working (13 PHONES IN 5 YEARS). And every time I would call they would explain to me they no longer carry those phones.
They don't make those phones ANYMORE & I'd have to go purchase an upgrade. After leaving Verizon and having amazing experience with them I came to Straight Talk with my phone because it was cheaper and they advertised the same service if not better. It is a lie. Constant dropped calls and most of the time it's while you're in the middle of a conversation, a lot of dead zone with their service and mostly around my area, Fayetteville North Carolina. I've had my phone hijacked twice and both times were on their service and both times I had different phones. Once I signed up using Straight Talk on the Bring Your Own phone plan and immediately I started getting telemarketing calls & calls for continuing education. They will sell your information.
I pay for unlimited 30 day plan. My data start slowing down after a certain amount of time, but yet they advertise unlimited data with no caps. And when you wanna use the Internet to play video games or cruise the Web, you got A 50/50 shot that it's even gonna come on. Unless you have your phone connected to Wi-Fi you will not be able to use your phone and your Internet at the same time. Example, driving down the road in Georgia. No clue whatsoever where I'm at and it's 2 o'clock in the morning, my maps are no longer available because my Internet that I pay the phone company for is no longer working. So I was stuck on the side of the road out in the country for over 5 hours before someone actually came riding through to tell me how I could get out of that stretch of the woods.
Also I notice that my map is wrong more than it used to be as far as directions go. When you tried to get help for any reason through Straight Talk, do not expect to speak to an American. Their phones are forwarded to places in Afghanistan and Turkistan. Just check it out for yourself and be wary. I thought I was getting a great deal going from Verizon who was charging me over $200 a month to Straight Talk who charged me less than 60 for unlimited everything. What a mistake I made, I promise you I will not be going back to this company. Purchase the phone and the service through Straight Talk at your own risk. But once you see all the money you spend to replace or upgrade, in the end, you could have bought 5 or more of the most popular phones.
Reviewed July 16, 2019
I have had Straight Talk for a year now and for the last five months I have nothing but had issues with trying to refill my service. They told me to wait 5 minutes 10 minutes. I wait those few minutes. My phone still not active. When I call I get told to wait two hours. I wait 2 hours. Guess what my phone still not active so anybody wanting to use Straight Talk I advise highly against it because you talk to people overseas that you cannot understand. They will not help resolve any situation. All they do is say, "I'm sorry. Please give us two hours. We're working on it." Well I've waited two hours. Now I'm losing my job because I do not have my cell phone because they will not help me. I should have never of left AT&T. This is one of the worst cell phone providers that I have ever heard of a never used. I think they are a joke and a rip-off for just people to pay money to them into a foreign countries can benefit from me.
Reviewed July 15, 2019
I had Straight Talk for about two years, the mobile service was good. No complaints about that, I decided to ultimately switch because while on vacation the iPhone 6 that I purchased FROM THEM stopped working due to electrical issues within the phone that was not caused by me. I had auto refill and this happened right when it was time for them to refill my account. They took my money for a new month of service but refused to work out any deal for me to purchase a new phone, no discount, no upgrade pricing. (They were actually trying to charge me MORE than the price they were offering new customers!!) They give zero cares for retaining their customers. What's great mobile service without great customer service?
Reviewed July 13, 2019
Like many here I'm beginning to question Straight Talk's business ethics. I've had their service for over 8 years with the same phone number & gone through 4 phones I buy from Walmart. I buy the $10 global international card because I call my fiance in Algeria, been using it to make calls with no problem until 6 months ago. I now get a recorded message saying, "Your call pattern has changed, please contact customer care to review your account." I've been through a dozen tech reps over last few months promising they'd reset my phone & I should now have no problems making the call.
Lo & behold the problem remains to be resolved. So I call 2 days ago & this rep finally informs me they had blocked me from calling due to suspicious activity but do not elaborate as to why. I laid into them telling them they needed to mind their own business & unblock me from calling, to which he said, after speaking to his superior, that it is now unblocked, that I can call this number. Of course when I try I cannot get through as usual. What kind of company manipulates, withholds account info for months, & simply lies to customers. I recently upgraded from my Android phone to the iPhone 6s but will soon be looking for another service. They have lost my trust!
Reviewed July 11, 2019
Let me start off by saying I used the service a few months without problems. But if your service ever gets cut off, stop using it entirely. They will steal your money, and calling their customer service is a total waste of time. I spent plenty of time on the phone, they accomplished nothing, sent me off with no service and no refund. I would suggest going with any other service or paying more if necessary. You'd be better off doing that than wasting any money for a fraudulent service that isn't provided.
Reviewed July 10, 2019
Straight Talk just stole my money. I'd paid for a year plan. With a month and 1/2 left to go, because Straight Talk does not support Wifi calling, I bought another phone with another carrier that supported wifi calling. I wanted to keep the phone number I've had with Straight Talk for around 10 years. I called Straight Talk and talked with a representative. She told me to change my number over to the new carrier and then call Straight Talk back and they could process the refund.
I did that and then called Straight Talk back. Ended up being told that not only would they not refund my money, but I lost any time left on the account when I deactivated my phone. In that case, I told her to activate my phone and just give me another number. She said that I could not because my remaining time is now gone since I deactivated my phone when I gave my phone number to the new carrier. It's July 10th and I'm paid up with Straight Talk until August 18th of this year. I get that they may not want to issue refunds, but to just flat out steal money, by not allowing me to activate my old phone, and giving me a new number is complete theft.
Reviewed July 9, 2019
I have had Straight Talk for 5 plus years. 9 days after I bought a unlimited 55$ plan card they shut my data off completely, said I would have to be tethering to use more than 8gigs a day. My phone has no tethering capabilities and I can prove it to them if I could just send them one screenshot but they say the only way to get my data back is to pay another 55$ 9 days later. They are crooks, liars and thieves run away.
Reviewed July 9, 2019
I was drawn to Straight Talk on the recommendations of a couple friends who used them, due to their low cost. However, since I became a customer I have had numerous issues with them, including having to repeatedly order new SIM cards for a new phone because each time they wouldn't be activated, causing me to go several weeks into a new job with no phone. The most recent issue I had was that I was enrolled in auto-payment, apparently in error. I immediately canceled after a payment was processed without any warning, having not used the service whatsoever since the payment had just been processed. Straight Talk refused to refund any of the payment. These are a couple examples of my experience with the company but I could go into greater detail on many others. Best to avoid Straight Talk and find a more reputable company.
Reviewed July 9, 2019
I ordered a phone and a plan and never received a tracking number or any phone. I spoke to multiple people including higher management and they were very rude and nasty. I was assured multiple time to give them 24 hours and it will be delivered. When called back my order was cancelled and never gave me my money back so I’m getting a attorney involved as we speak. I have all documents to prove it. I was also refuse to speak to management and Corporate several times.
Reviewed July 7, 2019
This company would do so much better if they gave people the option to upgrade their phones without having to purchase another service plan on top of the one that they already have. I want to pay for my plan with one card and my phone with the other but they have it set up where you have to have them both bundled or you can't get the phone you want. This is very poor business if you ask me. If I can split the two payments then I can afford it otherwise, it is too expensive to do when trying to upgrade 2 phones. That's $200 a month on one account rather than $100 per account on 2 accounts. This company needs to put their customer first rather than the bottom dollar. Maybe then they wouldn't lose so many people.
I hear all the time about how bad their customer service is and have even experienced it first hand. They employ people overseas that are very rude on the phone. I even had one guy hang up on me after repeatedly asking to speak to a supervisor. If I could afford to go to a company that was here in the states I would. The only reason I stay is because I get great cell coverage and a load of data for $50 a month. Aside from that they need to get better employees and treat the customer with more decency.
Reviewed July 6, 2019
Was disappointed when I was promised a $20 discount to upgrade my phone. My present phone will not be compatible by the end of the year so I decided to upgrade. When I got the invoice, no discount. Called to complain but they would not do anything about it. I will consider taking my business elsewhere now.
Reviewed July 3, 2019
Even though Straight Talk advertises "Nationwide Coverage", a few years ago they did not have any service anywhere in Alaska. In June 2019, they had spotty coverage in a few big cities. No service anywhere in or from Canada, even for additional payments. When I had my credit card hacked and frozen this week, I tried to get Customer Service to extend my service date 5 days until I could get my new card number. They would not do anything for me, so I guess my phone will go dead next week. Time for a new carrier.
Reviewed July 2, 2019
First when I switched over and attempted to port my lines, THEY LOST A phone number somehow! I tried to renew for the next month, and purchased 2 lines unlimited for $90. They lost or attached 2nd PIN to another account. So in review, I've spent 3 hours or more dealing with incompetent CSR people in 1 month.
Reviewed July 1, 2019
I've had my new Straight Talk mobile phone and new cell phone number since June 11, 2019. I have no complaints about the cell phone. It works perfectly and is in perfect condition. My problem is with my 'new' cell phone number. Ever since I got this 'new' number*service, I've had nothing but issues. From day two, I've been harassed by bill collectors and companies trying to get ahold of 'Bernard **.' I've had calls from individuals seeking out 'Bernard **', and when I try to explain that this is a new cell phone account and 'Bernard **' is not attached to it, the person/s on the other end become quite irate and accuse me of lying. I've also received calls from outside of the United States, all ringing in the wee hours of the morning.
It seems 'Bernard **' has quite the reputation and unfortunately, I'm having to deal with the ripple effects of his decision making. This has been incredibly inconvenient for me. Either my sleeping hours are disturbed or I have to turn my phone off to escape these disruptions -- which I'm not going to do, because I have children.
One of which is in Marines and stationed overseas. Then during the day, I'm afraid to answer the phone, because bill collectors are after 'Bernard **' -- if I answer the phone, then I have to take away from my time to explain that I'm not 'Bernard **' and have no association with him. So, I miss calls that are meant for me -- beyond inconvenient. Another reason I cannot answer the phone, individuals seeking out 'Bernard **', that refuse to believe me when I tell them that I have no association with 'Bernard **' and promise them that I'm not hiding him.
It hasn't just been the calls and texts to 'Bernard **' that have caused me distress, frustration, and inconvenience. I've been unable to associate the 'new' cell phone number to any of my own accounts, because the number is associated with 'Bernard **' and his accounts. So, when I've called about my accounts, I'm met with, "Well, this isn't your phone number and we aren't able to help you with this account." When I've tried to explain that this is my 'new' two week old phone number, they've told that there's nothing they can do. When I've tried resolving this issue, I've been locked out of my own accounts.
I understand phone numbers are recycled and this is a possible risk. What I have a problem with is, for two weeks MY use of MY unlimited service plan that I paid for with MY money has been inconveniently hindered and taken over by playing an unknowing, unwitting assistant or secretary to 'Bernard **' and his obvious irresponsibilities and bad choices.
I want Straight Talk to give me back the two weeks worth of service and personal time spent and lost having to deal with a very bad, recycled number. I didn't choose this number. It was given to me. And I've been the one paying for it ever since, with MY money and MY time. I don't want to push buttons on a phone. I want to deal with a human. This isn't a mere 'button pushing' situation. This goes way beyond recorded prompts, messages, and button pushing.
Reviewed July 1, 2019
Had been a customer for more than four years. Most of the time there were no problems. Couple years ago customer service went to the Philippines, made communications about twice as long to get something done as when the C.S office was in Florida. Then the customer service offices moved to Mexico and with it came this terrible service not just the relations between the company and its customers but also in the quality of cell phone speed. You know it's cheaper for a company to sell throttled service than the Real 4GLTE.
Next comes this new Mexican scam where the company allows other Mexicans to charge a figure to a person's account then does a chargeback and disables the real customer's account draining as much PrePaid service as that customer had. I was robbed by the company for over $450.00 USD. With evidence verified by PayPal and the vendor complaint on file with the FBI cyber crimes and FCC. Just amazing to see this collection of scumbags, Straight Talk has become like a roach motel of scumbags.
Reviewed June 29, 2019
Having purchased prepaid plans for about 18 months and having ongoing data speed and internet connectivity issues from home. Straight Talk has buried in fine obscure print they can block our use of data whenever they deem necessary, and as it turns out that is daily, and occurred primarily in primetime and weekends. Unlimited Unlimited is limited. 25GBs of 4G LTE speed rarely occurs, often data is choked/throttled before 3GBs of Plan is used. Emails show up hours up to a day later. My last plan was throttled for using Google Maps during navigation on a data plan that was not a week old. Customer service is someone reading off a card, and it is always the same advice to reboot phone or reinsert card, or to buy more data even when the current data has 20 plus GB data left. I left Straight Talk a month ago. My new provider is ** - which is already a ???? percent better.
Reviewed June 29, 2019
I needed a phone to do my ride sharing. I bought a Pre-Paid Straight Talk Phone Card for Unlimited Data at $55 at Walmart. When I got home it said my phone was no longer compatible. No reason why, just a window that pops up and says “We are improving our services for you." But unfortunately this phone is no longer compatible. I asked Customer Service (in futility) and they just regurgitated the same thing. I looked it up and the iPhone 5s is most certainly compatible with 4G LTE. But it still refused to let me use the phone.
So I had to buy a NEW phone. I was contemplating upgrading my iPhone but THANK GOD I decided against it. I bought a much cheaper phone instead. After I put the whole thing together and was close to having it set up, a window popped up at the bottom saying, “Your request is taking longer than expected. Please try again later.” We tried getting this to work for 3 hours at Walmart. I then took it home and continued to talk to “customer support” where they proceeded to pretend they were actually doing things. Finally I was transferred to a “manager”. He kept saying, “Okay now press star 7 and your phone will be activated”. I thought, "okay, star 7 on my keypad." But then he said, “No, star 7 on your phone you are activating”. I said, where do I press this? “Yes, please press it.” Okay, WHERE?” “Yes please press it now.” This went on for sometime, I could go into the details deeper but it only gets worse.
VERY long story short, I lost a lot of time and money yesterday, that’s including over $100 for the phone and card, and money for my business. I have to complete a certain number of rides by Monday. Today is Saturday, and I haven’t been able to do a single one. If I don’t do the minimum rides I have to return my vehicle, then it’s back to being without a job. This experience with Straight Talk was an absolute nightmare, and I’m still going through it. I will never use Straight Talk again, and I urge everyone to stay away from them. The extra $10 or $20 you pay for the real cell phone providers (AT&T, Verizon, Sprint, even T-Mobile) is worth it. I’m not going to say Walmart should be ashamed that they sell this service. I’m going to say that they should be sued. You CANNOT be selling something that does not work, especially when someone’s livelihood is on the line. Absolutely terrible. Horrendous.
As a side note: I don’t want to be THAT guy, but this has really opened my eyes to our selling of American jobs to overseas for cheap labor. The people these companies “hire” can barely speak English. In fact I’ve had more fluent conversations with a rock. But this cheap outsourcing is promoted by lazy people like Tim Ferris. These are jobs taken away from Americans so big business can save a dollar. It’s absolutely disgusting. Take a look at Apple’s customer service. It’s FLAWLESS. Perfect. Everyone speaks English crystal clear and they’re on top of their **. But most people are tiny and would rather be greedy. That’s why these money mongrels will never be Steve Jobs. Because they’re only in it for themselves and their life-style. I do not blame the people who work for Straight Talk but I do blame us Americans for letting scum companies like this exist while we all sit back and let them rake in their money.
Reviewed June 28, 2019
I have been a customer for years. Bought a new Straight Talk iPhone. Between Apple help and Straight Talk I have spent over 5 hours trying to get it activated. It'd be great if SOMEONE knew what was going on. Apple help has spent over 2 hours on hold with me with this company. There is no structure or actual supervisors that can tell them what to do to make our new product work. Every technician says that they're leaving notes on your account (which takes over 5 minutes) but you have to explain yourself every time, even though you're being 'elevated to a higher rep'. Absolutely awful as soon as you need real assistance.
Reviewed June 27, 2019
My Samsung S7 Edge was not compatible with their service. I could not talk on the phone and use data at the same time. I spent over 6 hours with multiple days and calls working with tech support to try and resolve the issue. When leaving the service they didn't refund 1 of my prepaid cards because it had been keyed in already. But I couldn't use it because I switched to another company due to their service not working. We had purchased an Apple phone from them at the same time but couldn't move that phone until it completed a year with them.
It's been a year and we are trying to move the phone to Verizon. It's been 2 days and the phone is still locked to Straight Talk. Phone calls to tech support they continue to repeat that it's been requested and when asked what is taking so long or what can be done to fix the problem they hung up on me. Meanwhile my wife has no use of her phone. Also same as with my phone her phone renewed 2 days ago but they will not refund the balance of the prepaid card.
Reviewed June 27, 2019
I have always had troubles with Straight Talk's Customer Service, but today was the worst! My sister ordered a SIM card on the website, and paid the extra $14 to have it next day. She didn't get it the next day and I actually had to drive her to the FedEx shipment center in Tyler, TX to get her package. She wanted her $14 back, and got nowhere with Straight Talk. They did nothing to try and help her. One girl, Lisa, was being EXTREMELY discriminatory, and beyond rude. It got to the point where my sister got a hold of corporate, and after still getting nowhere with them, the "manager" at the corporate office hung up on her, and then proceeded to disconnect her service.
I took it upon myself to call corporate for Tracfone Wireless to complain about this, and they actually helped me. They got her phone back on. I would leave 0 stars for Straight Talk if I could! They are the absolute worst, and the customer service is the exact reason I quit using Straight Talk! Do not go through them unless you just wanna be treated like a dumb child. They do not care about their customers.
Reviewed June 26, 2019
I have had a lot of trouble with this carrier. Calling for help is frustrating because their reps speak poor English. My service loses the connection often, and even though I pay for the unlimited plan, I usually get slow. I dropped and broke the glass on my old phone, so purchased a new one. When setting up my account, I got a warning saying my phone wouldn't work with the updated 5g system. It was already past the ten day time period for returns Walmart allows, so I'm stuck with the phone. The manager at the Walmart where phone was purchased even told me she thought Straight Talk was not reliable. If you like frustration and lots of coverage interruptions, go with Straight Talk. Otherwise, don't!
Reviewed June 25, 2019
Straight Talk has the absolute worst customer service on the planet. The techs do not understand English and do not know how to troubleshoot and resolve problems. My wife and I both have been Straight Talk customers for years. We both have auto pay and use the same card. For some reason her device does not show up on my account. So, I tried to add her phone to my account only to receive a notice that this device is not on my account. Well DUH. How stupid are these people? On the phone with them for hours and the tech says my SIM card is broken. WHAT! Broken? What an idiot. I finally talked to some who had half a brain who gave me a PIN number and that fixed the problem. I can’t take making another call to Straight Talk Customer screw ups. I’m switching to another service.
Reviewed June 20, 2019
I purchased an international plan. I told them that it was to be able to make calls from Mexico to the U.S. They gladly charged me but when it came time to, calls weren’t going through. I called and ask and they told me the reason was cause they don’t have towers in Mex. I asked for a full refund and they wouldn’t. I told them that they should’ve informed me about that instead of just taking my money.
Reviewed June 19, 2019
I received a $15 eGift card offer through email, the link in which did not work properly. I called the customer service twice, both times getting to customer service representatives in Philippines. They spoke poor English, were not able to adequately understand me, were not able to find the offer I was referencing, and were overall useless. Ended up getting the plan at full price.
Reviewed June 18, 2019
I enrolled for Auto pay before purchasing air time for my son’s phone a little while ago. I was quoted the discount price on the ‘preview’ screen where I was to list my credit card information for payment. Thinking I would be paying the amount quoted, I completed the payment transaction as was reflected ‘Auto Pay Enrolled’. However, I noticed shortly after the transaction was made, I was charged regular price. I first chatted with customer service who saw the error and referred me to call 1-867-6470 along with a PIN number to reference my account.
Upon calling this number, the customer service representative was very rude to me, and said I enrolled in auto pay after my payment, which is why I did not receive a discount. Ok, so how I would I know the discount price after taxes are applied? It’s only $5 I know, but he would not budge even after I told him the previous representative saw the error on THEIR end! Leaving a review is the only way I’m able to make it public for other potential and/or current Straight Talk customers to be aware of this matter. I have no complaints with the service itself, but customer service goes a long way!
I am a very well educated person that pays most of my bills online & makes purchases online frequently, so I do have some common sense. Obviously, I wouldn’t have made a stink if I would have even remotely thought I enrolled after making my payment! I feel insulted to be treated as if I don’t know what I’m talking about. I immediately unenrolled with auto pay, because after my son’s prepaid plan is over this month, I will be switching to a different prepaid phone provider. I would rather pay a little more each month to have quality customer service than to deal with this type of behavior!
Reviewed June 18, 2019
My past few phones were purchased from this company. I’ve used them for several years & not had an issue until my phone died due to no reason (I use an Otterbox Defender case for extra protection on my phone & it is less than a year old). I tried to reactivate an old phone, which was also on my account from previous use with Straight Talk. The website wouldn’t allow me to reactivate my old phone, but instead said they could give me a deal on a new one. I’m struggling financially & can’t afford to buy a new phone. I purposely keep old phones as a backup for this reason. I have lost all respect & loyalty to this company. They are trying to force me to spend more money by claiming incompatibility. This is planned obsolescence and dishonest business practice.
Reviewed June 16, 2019
DON'T PURCHASE ANY PHONES OR SERVICE FROM STRAIGHT TALK, you'll be sorry. It might be good in the beginning, but being a customer for 10 yrs they changed.. Poor customer service, poor service period!! They also took most of their service cards out of Walmart. The only cards that are available are the $30 and $55, left. You have to use a debit card to purchase time.. There are other plans and service providers. Also I can't even purchase time for my phone until I upgrade a new phone (purchase a new phone). Then they'll accept my payment. So take my advice, if you don't want interruptions or bad service, then don't go with Straight Talk.. Or find out for your self. GOODLUCK.
Reviewed June 14, 2019
I have had Straight Talk for a few years now and have recently traveled out of state (Maine to Bridgeport, Pennsylvania). Somewhere along NY I have lost service. When I contacted customer service all they said was my phone was using a Verizon tower and I just simply won't have service. So I spend 7 days in PA with no way to use my phone unless I find Wi-Fi... This is ridiculous. Correct your map so people know what they are really getting. I'm considering using a different company.
Reviewed June 14, 2019
I’ve had Straight Talk for several years. I have myself and my three kids on their service. Lately I’ve noticed my phone calls are dropped or unclear. What really upset me was paying auto pay and finding out my sons phone service was dropped. I called. Only transfer many times to different people who couldn’t communicate clearly. Then I was told his sim card didn’t match the phone and I would have to purchase a new one. It’s the same one that came with the phone almost two years ago and no matter what I said they treated me like I was lying.
Reviewed June 13, 2019
I bought a phone from Straight Talk Wireless website because the phone was capable of being a hotspot. I could not get the hotspot to work? So I called the company. They said, "We don't do hotspots"? I just bought the phone from you ($100) just for the hotspot! They will not give me a refund on the phone! They will not unlock the phone so I can go to another carrier! They would do nothing! I say false advertising, among other. Now I am stuck with a brand new phone that I can't use!! Now to get the hotspot I have to buy another phone from the new carrier! I will never use this company again! I am spreading the word to the world about this crooked company! And to boycott the company! One Very angry customer???? I will be going to the Better Business Bureau for sure!
Reviewed June 13, 2019
Straight Talk will not publish my feedback so here is what I said. Not happy, they lied to me, sent wrong or bad sim card, refuse to refund my money, said if I want replacement I will have to buy a new sim card.
Reviewed June 11, 2019
I have been with Straight Talk for 6 years now and I have never had all these problems that have been occurring in the last 2 years. Three days ago I purchased a new phone Straight Talk phone from Walmart and call customer service to transfer my current number to my new phone. I was told my transfer was complete. Two days later I noticed I wasn't receiving any calls or texts. I called my sister and she said, "Oh hey I didn't know you changed your number!" What? These people changed my number without my permission or consent! When I called the lady said, "Oh I'm sorry. Let me change your number back!" I stayed calm. She said it will change back in 24 hours! The new day no changes!
I called back and same thing same process! 24 hours no changes. I get connected to a manager and I asked him why was my number even changed! He says, "Oh I can't give you your old number so I'm going to give you back the new number!" With an attitude and with no cares! Literally like take this number and be happy! I told him that's the most unprofessional response to a question I have ever had. I'm so beyond angry. Now I have to just deal with it! But after this service runs out, they have lost a customer. I'm outraged with Straight Talk! Do NOT GET STRAIGHT TALK!
Reviewed June 11, 2019
I read a lot of the reviews and what I can see is it just like me there are other people out there being scammed by Straight Talk wireless. I’m actually thinking we should all file in a class action lawsuit. Like seriously. The first time I got the phone how about the card for the first 30 days at work beautifully! Next time I go to refill my service what's 3 days later than my actual payday causing me without a phone for 3 days. So, I bought another card and reactivated on the actual day date of my pay day. The next month again no service except for this time 5 days. Plus I haven't been able to send a single text message since buying his last refill card. And also it says unlimited talk text and data but when you run out of your gigabytes you run out of all of your bare necessities of this piece of crap phone.
No they won't help you yes they will tell you that they false advertise. Yes they will tell you that they lied to you and that no it isn't really unlimited. They actually make a guesstimation of how many gigabytes did they think you'll use a month and if you accidentally go over what they think is appropriate I'll just tell you that you've ran over data even if you can prove you haven't through the phones storage managing. So let's do a class action lawsuit. We all have proof they have scammed tons of people and I don't deserve to keep getting away with it. Email me **. #SurvivingStraightTalk
Reviewed June 8, 2019
I've been a Straight Talk customer for over 8 years. I went into my account to update my credit card information due to the expiration date. They took this opportunity to increase my rate by $1.72 per month. Customer service representative Alan couldn't give me a reasonable explanation nor did he care. He refused to allow me to speak to a supervisor and just wanted to get rid of me. I will be changing cell phone service providers.
Reviewed June 8, 2019
I am a 60 year old businessman and I can tell you without a doubt that Straight Talk is the worst company I have ever dealt with by far. Call their customer service number and you get no options to talk with anyone. You get survey after survey from other companies. They keep double charging me and it's a nightmare trying to fix it. You get sent to India and speak with incredibly rude people with no ability to do anything but tell you that it's your problem and they won't even make an effort to fix. If you persist they hang up on you. It's unbelievable and I for one am going to speak with our State Attorney General and the Better Business Bureau. Everyone who has Straight Talk is either already switched or in the process. It's unbelievable that it can be so pathetic and still be in business.
Reviewed June 6, 2019
In March 2019 I called Straight Talk to change the card number being used for autopay as it was no longer good. Straight Talk assigned my new card number to another phone I do not own. They will not credit or give back my money. I have lost 94.30 dollars. I am also afraid to make any more payments on autopay. They take no responsibility.
Reviewed June 2, 2019
I have been with Straight Talk for almost 4 years. Never had a problem. Then they let the person that stole my phone access my account and turn my stolen phone on. When I questioned them they made me feel like I was the thief. And now he has access to my account and I don't. On top of that I have severe health issues and no phone. I was never more disrespected like I was yesterday.
Reviewed June 1, 2019
I purchased 1G of data for $15. I was using it for navigation and it was gone in 15 minutes. I called customer service and they told me I used it up and that was too bad. I researched my phone. It keeps up with data used from hotspots on a full screen. I had used 14.37 GB of data. I told them I would screenshot this and send it to Straight Talk headquarters in Miami. They restored my data but it was hard work to get them to do it. They are stealing your data and using it in their third world countries.
Reviewed June 1, 2019
Placed an order for a Straight Talk phone. All went through just fine and went to bed. Get up to an email from Straight Talk that cancelling the order was successful. Called Straight Talk and was told that the charge card company rejected the order. Called Visa and learned that Straight Talk cancelled the order. Contacted Straight Talk and was informed that I had to place the order again, but they needed an additional $30 for the phone even though they cancelled the order. What a way to make money - stop an order then increase the price by $30. It was so easy to fix. They could see the order and the amount - just replace the order. But no. There was a price increase and even though Straight Talk cancelled - I am responsible and must pay additional $30. Is this an unfair business practice?
Reviewed May 30, 2019
They have the complete most disrespectful non-helping call representatives ever. They will forever lose business until this issue is fixed seriously. Had an call representative PURPOSELY mess up my phone activation and after I told them it was fixed it done correctly she asked was anything else she do with me like she was rushing me off the phone. I was so pissed. What made me even more I explained how and what I was calling for over 4 times. And she continued to do what she wanted to do.
Reviewed May 29, 2019
On the 3rd this month, I updated my service from the $35 plan to the $45 through auto enrollment. Imagine my surprise when 3 days later, I am charged for the $35 plan anyway. The $35 overrode my $45 plan and reset it. I called in immediately to get some help with the situation, and was told that they would reimburse me for the plan, and reset it to my $45 plan. A week later, I had seen no reimbursements to my bank, so I called in. I was told that they would fix it, and I should be seeing the fix and reimbursement within the next two days. I called yet again when, lo and behold, nothing happened. This time, I was told it would be added to my reserve. Okay, I can handle that.
Until today, 5/29, I received a message telling me that my service end date was coming up. I called for the FOURTH time, only to be told that 'No, they were not going to reimburse me or add anything to my reserve, and my service ends in a week.' Had this been my own doing, I would understand. However, this was a mistake on THEIR part. Their system charged me again, and they refuse to fix their mess up. Do NOT go with them if you have the chance. The second my service is up, I am finding a new phone provider. As someone who works with people on a daily basis in the customer service industry, I know how important it is to keep your word. It is even more important to make things right if your system or business is in the wrong. This is ridiculous, and quite frankly one of the worst business models. If I could give it a negative star, I would. Even one star is too generous.
Reviewed May 27, 2019
My niece got a phone from her mother and we tried setting this phone up with Straight Talk but was unsuccessful. So I told her when I get more time we will call Straight Talk. Well apparently when I went online to set it up is when the 30 days started and they were unable to even help us unlock the phone from its previous carrier regardless of the fact that this phone was never even used as far as service. I am so mad I may not even ever use this method for cellular service anymore. Even after I explained to the manager that the service was never used and that she as a manager should be able to help us as customers but she refused.
Reviewed May 24, 2019
Customer service is not friendly. You barely understand what they are saying like they don't speak English. I was with Straight Talk for more than 5 yrs. I needed help. They gave me the runaround and changed my number without my consent and I couldn't get the number back. They don't make you feel like they can help you. They said you can bring your own phone. They said the phone wasn't comparative but my Straight Talk sim card was working in the phone. I was making calls and texting. I gave them numerous of chances. I'm done. Cricket wireless is my new family. The hell with Straight Talk.
Reviewed May 23, 2019
We initially had great service from Straight Talk, I believe we have been 2 lines for myself and my wife for 8 years. This week I have received a post card that my iPhone 5 is extinct and I must purchase a new phone. This phone for me is “new” as I switched to a “smartphone“ only 2 years ago and I have just figured out how to turn OFF all the stuff I don’t need and accumulate the apps I do. The turning point is when I have tried for 3 days now to purchase one of their phones: the coupon they gave they would not honor with the advertised price: the online check-out absolutely refuses to work. Repeatedly stating “generic error“.
Chat will not help but wants private information to “escalate“ to another location. On the check-out page? NO: Don’t Think So. Call Center repeatedly puts me on long holds: “to look up my account“, once maybe 4 times? Does anyone remember the DNC hack of 2016? There is something very fishy about a company that will not complete a simple sale THEY initiated. Just my 2cts.
Reviewed May 23, 2019
I purchased a hotspot to use when traveling and it is subject to months of no use. My phone carrier has recently added the hotspot and I ordered the sim card to use it. Found out the Straight Talk unit is locked and they told me I have to have it active for a year before they will unlock it. Sounds like a contract to me.
Reviewed May 22, 2019
I purchased a Verizon SIM card to use in my latest (2018) iPad Pro on the Straight Talk's "Bring your own tablet" plan. My iPad qualified for their service based on their website so I signed up for the plan and paid for one month. They sent me the SIM card, I installed it and tried to activate it and it would not activate. I called their technical support and after 2 hours talking to 4 people I was told they don't know why it doesn't work BUT there are no refunds at Straight Talk. How does a company sell a product that does not work and not refund your money?
Reviewed May 22, 2019
I bought a service plan and ordered a SIM card. After getting the SIM card I called to activate on the "bring your own plan". I have an iPhone that was working on Verizon and went through the steps to move from Verizon to ST. The agent was unable to make the SIM card work and blamed the phone. They said it was unrepairable. But the iPhone works fine with the Verizon SIM card. They won't refund the money for the service plan. So I'm out of $38.
Reviewed May 20, 2019
The phone costed 100$. You can't activate the phone at all unless you use another phone or have a wifi signal at all. Once activated 60gb unlimited service you only get literally 1 bar of service LTE 4g signal. It's complete false advertising to say you have unlimited access to 1 bar of service on a 4g network when the other plans are exactly the same. Trying to load a webpage with a picture on it from the non wifi phone signal is ridiculous! It's a sham.
On top of that after the 60gb depending if you actually can use the falsely advertising of unlimited 1 bar (basically call only service for a touch phone is appalling) you can't even play a simple game app on the phone 'cause the signal is so poor. Best part is the other phones are exactly the same brand on the shelves with no other options. Don't bother buying this phone at all. I bet the price of this phone if I returned it they would put it back on the shelf. Best not to return it at all just more technology trash for landfills... I ABSOLUTELY WILL NOT NOR EVER USE THIS BRAND AGAIN.
Cell phone tower is not even 2 miles away from my current location. Service will not be renewed. Don't pay for a phone that's basically calls only. Good luck using the internet without wifi. This is written from a wifi signal take like 30 mins to load the page with the plan. 100% junk and overpriced. Shame to I expected a actual good phone service I was incredibly disappointed. Specifically says 4g LTE speed you actually get 2g. Or just a little over so they can say 3g.
Reviewed May 15, 2019
I have had Straight Talk for probably 5 plus years. About 2.5 years ago I purchased an iPhone 6s Plus from them. I purchased another iPhone 6s Plus from them this year because my old iPhone is wearing out, and now all of a sudden I can’t get straight talk service with the iPhone 6s Plus now. I haven’t moved, I’ve lived in the same zip code for 25 years, and I must point out I had perfectly fine service with Straight Talk all along.. I tried switching to Cricket Wireless with the new iPhone I purchased less than 2 months ago but Straight Talk refuses to unlock this new phone, because I haven’t had any service on this particular phone for at least 1 full year. Yet I’ve been a customer with them for at least 5 years. I don’t understand how an iPhone cannot “have service” in an area that I currently use an iPhone, not to mention iPhones are on every major cell phone network. I would never recommend Straight Talk to anyone, they are a complete joke.
Reviewed May 14, 2019
I am a disabled veteran and my wife and I have been with Straight Talk for over 5 years. We had had no in service or out service, phone or text, in our home for 4 days. Called customer service and they ran around and did nothing. Four days later we switched carriers and it took 2 1/2 days for them to release our phone numbers (payback on their part). They would not unlock her phone because they said it was too old. After getting over all of that, found out they would not refund 24 days of paid coverage back. Neither on my pre-paid nor on my wife's re-occurring charge. They don't tell you this while they are bugging the heck out of a customer, to get them to sign up for the auto charge. Would never do business with them and we will most certainly warn others.
Reviewed May 14, 2019
I have been with Straight Talk for 1 year and 1 month and on Fri May 10th 2019 received a text stating "IMPORTANT: Act today to keep your service running smoothly. Learn more: with a link from them (http://st-w.co/LoRRp01)." This led to a website from Straight Talk with a video saying I had to buy a new phone in the next 6 months as they are migrating to VoLTE service that my phone is not compatible with that VoLTE network upgrade so I must buy a new phone. So after way too much research I discovered that the service I paid to Straight Talk is really Tracfone and they use Verizon as their carrier, and it is Verizon that is making this network upgrade.
I started to look at the so called discounted phones that they say will work on the system after this network upgrade and much to my surprise the very same phone I now have is still being sold on the site with not a single word that it will not work in 6 months just as when I bought my phone a year ago. Not one word of warning. I did even more research and found that Verizon notified all of its subprime network resellers of this system change over 2 years ago. It seems that Tracfone is pulling a scam and Straight Talk is just going right along with it.
It is time we all stand up and say no more. This action by Straight Talk and Tracfone is illegal at worst and immoral at least. So I am contacting FTC and FCC and the BBB to file formal complaints as well as looking into a possible Class action litigation to make sure that Tracfone is not making a huge profit at the expense of the customer. By making them pay for new phones because they sold phones they knew would not work well prior to the average and standard usage rotation by the average wireless customer. Stand up people and take Straight Talk and Walmart to task as well to put pressure on Tracfone to act in good faith as any business is required to do by law here the USA. If we all stand up and flood Walmart the main seller of Straight Talk prepaid with complaints and file complaints with Fed. Trade Commission and Fed Communication Commission.
Don't buy a new phone. Take a stand and make Tracfone provide the good faith business we are paying for. After all they sold and continue to sell phones that they know will no longer work in 6 months without even one word of notice to the consumer. If you wish to join in any future class action for damages to be paid to the consumer. Thank you for reading.
Reviewed May 11, 2019
I got a Straight Talk phone in 2017. Brand new. Advertised 8gb of storage, only had 1 gb usable. I was annoyed about the lack of storage, but I lived with it. Data service became spotty, going from 3G to 1X or even nothing at all while I wasn't moving, but that probably happens with every provider. Sometimes I would have to turn my phone onto Airplane Mode and then back off again just to get it to use data again. And it was completely useless if I went out of state, literally crossing a state border would turn off my service (I live in Iowa and this was observed with both Illinois, in CHICAGO of all places, and Missouri) presumably because it was out of my "home area" which may be common with other service providers, I don't know. But whatever. It operated.
Except, now they're saying that my phone, which is only two years old, isn't LTE compatible, and so service will be ending at the end of this year. They're spamming me constantly to buy a new phone, NOW. LTE came out in 2009. They were fully capable of putting LTE in my phone, and chose not to in order to force me to buy a more expensive one down the line after I was already a customer. The joke is on them, I guess; I can't afford a LTE phone, so I'll be transferring to a shared contract with some friends soon. Trying to bully me into buying a new phone has convinced me to take my service elsewhere. Pros: You can end your service at any time with no fees, which is great when you want to leave. The 2gb data plan also isn't very expensive, but it looks like Verizon has the exact same thing for the exact same price, so it's not THAT good.
Cons: Intentionally misleading advertising about storage, they take the cheaper road to screw you over later. Ultimately, not actually a very good option for people on a budget because of this. If I bought a new phone through them now because of the LTE issue, I'd have to pay it off monthly just like any other service provider, and their service is nowhere near good enough to warrant that. The only real benefit over other companies is a lack of contract. You get what you pay for, and Straight Talk is cheap.
Reviewed May 8, 2019
I was in a pinch just got back into the country and needed to purchase a phone. It did what I needed it to do unfortunately I just happen to live in the 0.4% area where the reception is "Straight Garbage" So check your area first and make sure you fall into good coverage site or you risk horrible communication spells and dropped call.
Reviewed May 6, 2019
I have been a Straight Talk customer for 10yrs. Two months ago I upgraded my Galaxy Note 4 to a Galaxy Note 8 (bought offline). Needless to say after countless hours on the phone, many phone calls, rudeness, they hanging up on me, poor English and not understanding (both parties), my new phone still does not multitask (talk & internet at the same time) like my old phone did.
I use to love my Service and had no problems. Now I don't. I have a new phone and it doesn't not perform to its full potential and customer is no help. They told me it was because I didn't purchase from them and it was a Verizon phone. It was their issue. I called Verizon and Verizon called Straight Talk with me on the phone telling them it's a Straight Talk problem, the manager at Straight Talk hung up on me. I hope they get better customer service and realize the script they have to follow is not every callers issue. The end result does fix the problem and the customer that keeps them with a job still have a unresolved issue.
Reviewed May 6, 2019
I'm a long time customer of Straight Talk. Last week I purchased a Galaxy S9+ phone from them for a total of $854. It was so hard for me to use (is very heavy and too big for my hand) and several features either didn't work or were beyond my understanding. I decided to return the phone and have my service switched back to my previous phone through Straight Talk -- a Galaxy S4. I thought I'd at least have phone service while I shopped again for a newer model. That's when the trouble began. Try as I might through literally hours on the phone with customer service, the "port" department, etc. the phone would not work. I worked on and off with Straight Talk from 9am until 10:10pm that night.
The next morning I drove to my brother's house to use his phone so I could work with Straight Talk having the S4 available. 1 hour and 10 minutes later I was told all was fixed and to turn the phone off then on and it would work -- but if it didn't to wait a few minutes and try again. I did....and it didn't. It is now two days later and multiple times through this process I was assured the phone was ready to go just turn it off and back on again.... and I still have "No Service". I was forced to go and buy another phone (this time I opted for the S8 for another $536.00), change my phone number, set up a new account and activate the phone. To sum up: it is very easy to activate phones but don't try to do anything other than activate or buy air time. The rest is a total nightmare. I cannot stress it more emphatically.
Reviewed May 6, 2019
This company is by far the absolute worst corporation I have ever dealt with in my life. I have been a customer for 2 years with three phones. Multiply the cost of a phone plan by 3, now times that by 24. That is roughly 2,520 dollars spent on this service. Not including the phone cost themselves that were purchased from Straight Talk. About 3 days ago, my phone with Straight Talk service stopped working. I called Straight Talk and they gave me THE WORST customer service I have ever experienced.
They violated many policies, and implied to me that it is my fault my service isn't working because "I must have switched my original SIM card with someone else's 3 days ago or put it in a different phone." They then gave me a SIM card number that exactly matched the one in my phone but couldn't explain why it wasn't working. Instead they accused me of changing it, meanwhile I have every bill for the past 2 years registered with my phone, number, and SIM card. They refuse to refund me or send me a new SIM card and were very rude. I will be pursuing a lawsuit against "Straight Talk Wireless" which should be name Straight Scam Wireless and I advise everyone to never give money to this company.
Reviewed May 5, 2019
I purchased a iPhone 6S and to no avail. The service plan I purchased didn’t work after turning it on. Also I tried to transfer the number I use for work only for that not to go through!!! I called customer service several times (6) only to be put on hold, hung up on or have a person come on the phone who speaks POOR ENGLISH and then hang up on me again!!! I contacted the Better Business Bureau and plan on suing them for FALSE ADVERTISING AND FRAUD. Stay clear away from STRAIGHT TALK. THEY ARE HORRIBLE!!!
Reviewed May 4, 2019
If you never have to call customer service the service is mediocre at best. If you call them it's almost impossible to understand them and what you can understand is rudeness and even being laughed at. They are like children who are unattended and they know they say anything they want to and not be reprimanded.
Reviewed April 28, 2019
Terrible phones from Walmart, substandard service. I used Straight Talk for 10 years; service especially the phones went downhill. The bottom of the barrel in my experience. After 10 years of $30/month I switched over to **. Night and day difference.
Reviewed April 21, 2019
I paid $300 for a Samsung Pro7 cellphone. Straight Talk customer service told me this phone is damaged, it won't update. Said they would send a new one, now decided not to. They lied to me. Bad company.
Reviewed April 20, 2019
My phone had an update that will not install. Called LG to see what was the problem. They said to call my service provider so I did. The first guy on (4/19/19) kept telling me they don't do the updates but he said to try again and again. I told him, "Why would I try clearing the history cookies? Even did a factory reset to the phone." He didn't help me. So I hung up the phone because he was be smart with me and saying, "Well the phone work so" and I said, "Yes it does but that's not the point." My phone said it needs an update so it will not install to the phone so I hung up because I was done with it.
Called again the next day (4/20/19). Got a girl this time. She was trying to figure it out. She told me that I need another line to call back from so I can restart the phone. I was think, "Why another phone? You can push the update to figure it out." Really. Don't get this company. Service sucks and customer service has no idea what they are doing and another phone. You should never need another phone, they need real people that know what to do because this is the most ridiculous problems I even had with this company and will mostly be switching soon!
Reviewed April 19, 2019
I do prepaid telephone services. Walmart only has Straight Talk now so I tried it. From the very beginning I had problems with the charging unit. It did not work and when I plugged a similar cord in phone it still would not charge and told me I needed original cord. Company was no help whatsoever, AT&T would have sent me new cord, no questions. Then I had problems in major cities not getting service till I turned phone off and on again. Then when I switched back to AT&T with only 9 days on new month, Straight Talk would not give any refund even though I even had problems before. AT&T would have hooked me up with something. I never should have gone thru this and am glad to be back to AT&T.
Reviewed April 16, 2019
Call the 611 for them to not understand English nor speak it after going over and over and them not understanding. I can't take anymore and ask to speak to supervisor. She says supervisor Ok but just continues to just sit on phone. After numerous attempts she says please hold. And then she comes an disgusting her voice and says she is the supervisor. Ok said, "No you're the one I have been dealing with." She then admits that she's not the supervisor and yes it's the same person I've dealt with. Straight Talk IS DISGUSTING AND TRULY YOU DONT SAVE MONEY. YOU LOST IT! AWFUL SERVICE, AWFUL RESOLVING AND CAN'T GET IT FIXED.
Reviewed April 16, 2019
Do not give them your credit card number! You cannot remove it from them and they will keep charging you long after you cancelled their service and “ported out” your number, LONG AFTER YOU TOLD THEM TO STOP. Then they tell you to call your credit card company and remove the charges and they will not dispute it. But they do dispute the charges, in writing AND they will lie about it, in writing. So depending on your level of service you may end up overpaying them a few hundred dollars without any service from them. I had to cancel my credit card to stop them from charging.
After spending some five hours of my time filing paperwork with the credit card company and the highway robbers known as Straight Talk, I am fed up and I think there is no room in a civilized world for such a company, in a very competitive field. My stolen money still has not been returned to me. Yes, I will not consult an attorney, I already own a legal department and I am fully aware of all my legal venues. Rating should be an absolute zero.
Reviewed April 13, 2019
Unbelievable. Why has Consumer Affairs not stepped up and taken a look into this company to figure out why there's so many negative complaints - everyone can be wrong. I purchased a wi-fi device for hotspot and I also purchased a plan for $25. The plan came with 2gb a complimentary data. However I was not able to connect to the internet at all. It won't connect to any of my devices L. My tv, my laptop, my phone, nothing. However, they advised me that on their end it's showing that the wi-fi data has been used up on their end. And now I can't get my money back for the plan I purchased. Now I have to return the device back to Walmart and out of $25.00m. This is a complete ** inconvenience. Why are you guys not doing what you need to do to protect us as consumers!!!
Reviewed April 12, 2019
Really upset that I had to put a star rating because they deserve none. Straight Talk is supposed to be a no contract TracFone service. Well come to find out it’s really not. Although you pay full retail price for a phone you don’t actually own the phone. Straight Talk requires you to stay with their services for 12 months (consecutive). That’s right pay a bill for a 1-year before they will unlock your phone you paid for. Sounds a lot like a contract doesn’t it? Right! Then Customer service agents are extremely rude and disrespectful. They can’t help you and transfer you multiple times before you speak with someone that tells you they are sending you an email with instructions on how to fix it. So again, no help. If you’re looking for a true no contract don’t buy a phone with them and get it turned on.
Reviewed April 11, 2019
I wish there was a zero rating. Firstly their inability to cancel orders PRIOR to shipping is horrible. Far easier than how they demand you receive then refuse Fedex. I did just this when their website said "order not able to process" so unfortunately I tried again to same error message. Luckily I checked bank as I have become so used to customer service failures, so proved right yet again...sadly. There it was exact order twice! Out $200.00 and after 20 min told refund in 30 days! Why does it take 2 seconds to grab our funds, a month to return it? I wish I had read reviews prior and unbelievable after so many same complaints, nothing is done to rectify! Clearly their service and system is utterly inefficient. Please do something and hire qualified staff. Where is the CEO in all of this? Does he/she know or care?
Reviewed April 8, 2019
I purchased a service plan and it was suppose to be added to the end of my service date and Straight Talk added it nine days too early. When I called I was told the automated machine paid it and they could not help me. So they stole nine days service from me and will not fix it. They told me They were sorry an automated machine did it and they could not fix it, sorry.
Reviewed April 8, 2019
The Straight Talk website sent us a duplicate order for a phone. A phone rep told us the extra phone could not returned. After 40 more minutes on the phone, someone said he'd help, but then he disconnected me without confirming they'd accept the return or reimburse me for the phone.
Reviewed April 5, 2019
Just bought a phone 6 days ago for my son who received a message today that off his data has been used. In the settings it shows he actually used .98gb of data. Called the company to see what happened. The man just kept saying that all the data was used, would say hold on while he checked it out and then came back to say the same thing. Given that it was a new phone wouldn't even compensate for anything, just kept saying to add a new plan. Spoke to a manager who kept saying the same thing. I even asked where they were because of the accent and acting like they didn't even understand simple mathematics, was told they were in some place in Columbia.
They even went as far as to say they couldn't compensate for anything and they couldn't transfer me to someone with authority to help at all. All they wanted was for me to buy another plan. Called back later and this time I spoke to an American who actually did work with me to come to a resolve. First two have no business even being in customer service because they have no clue what customer service is.
Reviewed April 2, 2019
I bought a phone from Straight Talk website and make Smart Pay payments. My Galaxy S9 is defective so I called Straight Talk and the said it wasn't their phone but a Smart talk phone. I had to send the phone back but they don't give you a loaner phone in place of the bad phone. I was told that they are a leasing company and they don't do that (Well on my lease car if I have problems with it I take it back to the place where I purchased it and get a loaner during the repair). No matter how many times you call you will receive a different answer every time. They do not care about their customers because now I don't have a phone. When I got my new phone I took the AT&T carrier because I had Verizon on my old phone well they said AT&T won't work with a Verizon phone, they said I need to go buy a new sim card to get it to work. They have poor customer relation and service!
Reviewed April 2, 2019
Okay, so I've been with Straight talk for maybe a year or so. My mom bought it from Walmart. We kept up with payments and this past month, we paid a month advance so we were good right? Nope! Twice this past week, my phone's data was gone! No calls, no texts, no internet. I even got a text message from a 900 number and assumed it was from out of the country! We called customer service and they said someone tried to use/steal my phone number. It was taken care of that day, I got my data back and life went on good until a few days ago. In the middle of the day I suddenly have the same problem, but no 900 number issue. We called again, waited too long it felt like.
Straight Talk said that my phone number was on the Blacklist and I reported it Stolen and I couldn't use it for 72 hours. My mom was SO MAD! I never reported it. I am a high school senior with part time job and college bound. So we went 3 days without service, called again and they said they couldn't do anything until my data date comes. I paid ahead just to be cheated out and no use my phone. I will never come back to use Straight Talk. They have never wronged me before but I believe this is God's sign saying I deserve a better company than a WalMart phone.
Reviewed March 30, 2019
I have had my new phone only 3 weeks, I bought it from Wal-mart and all of the sudden it won't charge. I paid $100 for it. I have tried several different charges and have still only got it to the highest of 11% and then as soon as I make a phone call or look up something, it is dead again. For a brand new phone that I paid $100, I would expect even a cheap phone to last longer. I'm going to bring it to the technician at Wal-mart and see if they can figure out a solution but since I've already tried it on chargers of other people's this looks bad - especially when I got this phone specifically so I would have a new phone for my business which is having its Grand Opening in ONE WEEK, ARG!
Reviewed March 26, 2019
I love the unlimited talk, text and 10 gigs of data that I get from Straight Talk for a flat fee. I get reception almost everywhere I go. However, I HATE THE CUSTOMER SERVICE EXPERIENCE! I absolutely dread calling them. I speak to so many companies each week for work and I can tell you that most if not all large companies have mediocre customer service agents. Every once in a while you’ll get lucky with a large company and speak to a highly qualified agent that is way underpaid.
Customer retention is the only reason many of these companies still exist. But with Straight Talk you will consistently get the most ill equipped agents you’ll likely ever encounter. It’s 3rd grade level logic and the shortest attention span I’ve ever had the agonizing pleasure of dealing with. Corporate if you’re reading this, please find out who trains Chick-fil-A’s team members and pay them double to train your entry level agents. Your business will likely double since you’re so much less than the big 4 carriers.