Straight Talk Wireless Reviews

Purchased phone on August 12 2024. Still no e-mail. Still no help from StraightTalk. Worst mistake I have ever made. Cost me 249.00 dollars. Had to go to another phone company. If you're smart go with someone else.

Be careful if you want to spend some time with customers service on phone, not helpful at all, They cancel my plan without a notice when was on autopay, and the promotions never applied to account. Not happy with the switch To them.

Worst ever customer service. Outright lies and word games from “supervisor” Joseph # **. I highly doubt he even told the truth about his name or number. Wouldn’t answer anything about a phone we order and got from them that had no SIM card. Said the order number wasn’t correct (even though I’m reading it off the email from them). Refused to escalate or help in any way. Needless to say we decided to go to another company.

I ordered phone 3 months ago and added insurance. The charger worked 3 days and stopped working. I informed straight talk of issue and was told a new charger will be mailed out to me. That was going on 3 months and I have not received charger yet. I'm on hold with them now for the last 20 minutes. They keep coming back to phone thanking me for holding on. I'm sick of these people. I will not recommend them to anyone.

I purchase 2 phones from Straight Talk wireless.com. And one of the phones that came was glitchy. I spent 2 months and over 8 hours on the phone. Trying to get them to replace the phone finally. I took note of every phone call. Everything that happened during the phone call and I ended up having to contact BBB to get them involved to finally get straightTalk to honor replacing the phone but it took BBB to actually get it done. I have been ripped off by straight talk taking my phones and not giving me new phones more times than I want to count. Make sure you take every note of every email phone call and tracking numbers, How long you spend on the phone With them everything you can possibly give to the Better Business Bureau to get them to help you. And I promise the Better Business Bureau works for us not Straight Talk.

Our service stopped in the middle of a service plan. Straight Talk told me I had to go get a new SIM card from Verizon so I did. That didn’t work either. Had to go get a new phone with a new sim. Then they tried to tell me I had to buy another service plan when there was 16 days still left of the last plan. Straight talk has went to crap! Avoid them!

Got a new phone from Straight Talk. A Samsung Galaxy. Nothing but trouble since I got this phone. Cannot make calls. Tells me not connected to a network. Tells me emergency calls only. Multiple calls to Straight Talk over the past few weeks. No results. Walk me through the same exercise each time. No results. Still have the same problem. I am changing carriers after more than 10 years with them.

Well, my experience with Straight Talk has been somewhat great. However, let’s talk about the lack of urgency when it comes to providing the customer with the correct information. The agent will say they are having technical issues so they can delay the call and not assist with the concerns you have for your account. Once you ask for a member of management all of a sudden the line either disconnects or they will tell you there isn’t an available one which is not the truth. This company needs an overhaul badly.

Worthless company and customer service!!! They lost my account and made me switch everything and then took away all my loyalty rewards because of the switch although it was all due to their mistake. They refused to reissue my rewards and transferred my call numerous times on numerous occasions before they told me they would do nothing.

I would do less than one star, I would. Would not allow me to cancel an order 10 days before it ever shipped. Joke of a company. Do not order anything from this company. Please order from anyone else.

Been with Straight Talk via Walmart for approximately five years, tolerated the service as I'm not big on talk nor data. Poor signal (fluctuating one to two bars at home location ) and approx. 30% of attempted use (no signal or not registered on network). Have to turn on/off airplane mode or reboot phone to get signal. Never once called C/S until 8/2024 to unlock my phone so I could port MY NUMBER over to a new carrier. Was a horrible experience, lasted 5 plus days, except for one exceptional C/S rep. who took me through the unlocking process. An angel named [ANGEL] to whom I gladly give TEN STARS.

They misrepresented themselves at every possible opportunity. They immediately disavowed their advertised special the moment the device was beyond its return date. Their business model is to bait and switch unsuspecting customers.

We were in northern MN last week, and I had to work. The wifi at our resort was having issues and was not working. I purchased a Moxee hotspot at Walmart that was through Straight Talk. I was having issues getting the SIM card seated (this is stupid from the get-go, the SIM card should be ready to go). I called customer service and Eric #** was absolutely the worst customer service rep I have run into in decades. He was rude, was not in any way helpful or kind, and he would not transfer me to someone else or escalate the issue. He thought it would be ok if it took 3-5 business days to MAIL a new SIM card. He was an absolute jerk. I will NEVER buy anything associated with them again EVER.

My Sim card quit working on my Iphone 6 s. Straight Talk sent me a new Sim card. Because I could not remember my four digit security pin they could not activate my new sim card. Now I cannot make calls or take calls. My phone is useless! Word of Advice don't forget your Security Pin if you go through Straight Talk wireless otherwise you are in trouble.

I came to Straight Talk on April 18th 2022. From that time till now my bill or refill started becoming earlier each month from the 18th all the way up to the second of each month then it moved to the first of each month. This month as in August 2024 I will have to double refill it. Refilled on August 1st 2024. It says that it is due again on August 31st 2024. I have called customer service twice about this issue. They always give me the same runaround. You have a 30-day plan. But what they cannot explain to me is how I started out the 18th of the month and now I am being built twice in August.

I purchased Straight Talk after returning from Korea and had no issues with the service. After several months I did automatic payments. After that I noticed my phone scrolling frequently. It looked like since they had my card info that they could manipulate my services so I went back to buying monthly refills. The service still sucks. They slowed the data. I discovered Straight Talk is owned by Verizon. That's when I foresaw issues due to an ongoing dispute with Verizon who by the way has fallen drastically. Needless to say I will be changing services. I think they all suck now!

Legitimately concerned that my security of my account has been compromised. Do not use this service. For some reason there are two accounts for both my Email and Phone number and I cannot delete either of them without calling their horrible customer service. No access to the one with my phone number and I fear that the security measures have been changed. No help from anyone from the company. Almost feels a little scammy.

Phone wouldn't work after 7 days of adding a 45 unlimited card, called support, they keep hanging up after putting me on hold. The most ridiculous customer service and phone providers ever and by far worst customer service

First and foremost Straight Talk customer service is Horrible. I closed my account and removed my debit card and was still charged $90.00. When I called, I got a ticket number and was told I would be refunded 5-7 business days. Weeks later representatives hung up on me and one refuse to confirm the refund was even submitted. Run, Don’t waste your money or time.

Straight Talk hit me where it hurt. Charged my card twice and when I called, first they said, "Oh your paid through next month." I said no I want to pay once a month like I signed up for. Then to get me off the phone they lied and said I would get a refund in 24 to 48 hours. Never got the refund. I waited to write this review to give them a chance to make it right. They have no intention of doing that. I shouldn’t have to call again and beg for my money. I really could not afford the two payments this month. They don’t care.

Trash service. Says unlimited but throttles you down to low speeds after a handful of days. Shuts off data every time you try to download something. Data disappears till you call and complain to some third-world country.

I've had Straight Talk for years but here lately their security has been compromised. ** or big government, I'm not sure? But I get incoming call records erased by someone. I call their customer service to ask for the main corp. address to file a complaint and they won't give it out.

I been with Straight Talk 15 years or longer and I'm leaving them. Their service nowadays suck. Their phones suck especially with system update that just screws it up worse than it was. GETTING T-MOBILE COST ME 30 BUCKS MORE. OH WELL STRAIGHT TALK WOULDN'T RECOMMEND TO NOBODY.

The worst in the industry! Horrible outsourced "customer service" in the Philippines. What a complete disaster and epic fail of astronomical and exponential proportions. This place needs to be shut down forever. They are worthless, uncooperative, and deceptive! Completely worthless warranty service! Terrible and unbelievably pathetic. Every call is at least 45 minutes long.

Straight Talk's service is absolutely horrible, and I would never recommend it to anyone. I am switching to Verizon, as I have been with them in the past and never had an issue. Every time I call customer support at Straight Talk, I encounter terrible representatives who don't speak English and refuse to help with any issues that arise. I've had trouble accessing my account, and they refused to help. Despite joining auto refill, they still make me call and join auto refill monthly, which is absurd. The service doesn't even work— I am without reception throughout the day, and it's hard to get a signal anywhere.

I don’t really have any issues with my service. Straight Talk offers Point rewards for every payment you make. Just tried to update my email so that I am given credit for every purchase we make to straight talk. I got a message that an email was sent to verify the new email…. Never received the email so decided to try and contact customer service. They are only open certain hours so I had to use automated. Codes are sent late, only last 10 minutes by then it’s too late.

I have had Straight Talk for about 10 years now. Never had any issues. I have gone through about five different phones however it was my fault for them breaking. When I get a new phone it takes me all of 5 minutes on the customer service line to get a new phone activated. I prefer the no contracts, and in my area I have always had great service. Recently since the 5G rollout I got a 5G phone and still have had great signal and service.

**Warning: Do Not Buy From Straight Talk.** I feel compelled to share our infuriating experience with this company in hopes of sparing others from the same ordeal. My 18-year-old daughter spent nearly $800 of her hard-earned graduation money on a phone from Straight Talk only to receive a completely defective product. The phone doesn't work at all, leaving her without a crucial tool as she prepares to head to college in the fall. To add insult to injury, we have been on the phone with Straight Talk's customer service for 8 days straight, only to be met with indifference and no solutions. My daughter is now out $780, with no working phone and no help from the company.

Worst phone service I've ever had. They stole an entire year plan from my phone service. I buy a yearly plan every year. They won't take my ticket from Walmart with the code saying it was purchased. They won't go on my old phone that I put it on there with. They screwed me. I've been a customer for 20years!! I have seizures so I wouldn't have even known my phone was up if I didn't look at my phone. They also refused to let me talk to a supervisor!

I was with Straight Talk for eight years. I recently purchased an expensive new iPhone from them and for some reason, the SIM is locked! I can not set up service. I spent two days calling and talking to multiple reps to no avail. I gave them my account information but they keep telling me some of the information is wrong! So now I have an expensive phone that I can’t do anything with except get on the internet! Don’t waste your money on this company! If I could give them zero stars I would!

I tried for 4 days and 11 calls to get my home internet working. All they did was make it worse. When I first called it was slow and would come go. After first call didn't work at all. Gave me the run around so I canceled it.

I have been with StraightTalk since 2009. At one point I had 4 lines on my account and paid each one separate. I now have 2 lines and have been forced into a family plan. This family plan requires both lines to be paid at the same time. There is no way to keep them on the same account and pay separate anymore. Feeling sick to my stomach that a company can treat a long time customer this way without a care as to the customer's preference. As a disabled mother with a child away this was always convenient for our situation. If I was to pay the entire bill for both of us I would have to wait 2 weeks for her to come home before I could purchase food. She would be in the same boat. Will be looking at other companies now.

I buy it at Walmart with no option to return but to my understanding, if the phone is unlocked, it's supposed to work with the Sim and bundle of straight talk. It's NOT working. Customer service of Straight talk is in India (because why give jobs to American?), with unprofessional team (that you most of the time can't even understand) and do not know what they are doing.

Hi. I bought a hotspot device and it 5 days for me to get the service working and many hours over the phone. They also lied to me by saying they will give credit for the inconvenience but all they did was start the plan 5 days later. Not worth so even though it's a fair price it's really what you're paying for.

I was a loyal customer with Straight talk wireless for a few years and thought the company was great. I even recommended a few people to them. I never had any problems with them or the service until May 2024. My service ended for the month of April 2024, so I was due to start my new month of service in May. I was charged automatically without my consent on my husband's bank account (in which I previously used to pay for service in other months prior). So here I thought I was fine for the month of May 2024, and to my surprise no service was provided. I then called customer service (numerous times) to see why exactly this was happening and was told that they do not see the charge on their end, that it may be fraudulent activity, and to call my bank and dispute the charge.

I bought an internet router and refurbished phone from walmart with Straight Talk services and they cut me off my services even though I have always paid my bills. They said there wasn't anything they could do for me and I am a full time student earning my Bachelor's Degree online and I can not do my school if I do not have internet. I have 20 days of service left and they have cut me off so bad that my internet will not stay connected long enough to do any of my assignments. I have been treated unfair by this company and I want my money back. After three years of doing business with these people I feel that I am a loyal customer and it is not right or fair. Everyone who has a complaint needs to come together and let us do a protest and fight for our rights.

Worst customer service experience ever. After two (2) full days of calling customer support and having several workers hang up on us when they couldn't figure out what was wrong we were told to buy another Sim card and call back. After finally being transferred to the highest level of their support center the lady was competent enough to resolve the matter but after the phone issue was fixed she refused to say or do anything about the two days of our life wasted and the extra $59 wasted. Her Employee Identification Number was ** and she said she didn't have a boss I could speak with and she wasn't allowed to transfer the call to corporate since the original issue was fixed. DON'T WASTE YOUR $$ LIKE WE DID! GO WITH ANY OTHER PHONE COMPANY THERE ISN'T A WORSE PROVIDER!

I bought two hotspot devices with the 100GB plan cards. One didn't work, so I returned the device and the card. Bought two more. Still didn't work. Company refused the second return. Will not use again. I spoke with the employee below.

Completely disgusting customer service. They hire foreigners who are extremely disrespectful. One called me out of my name for no apparent reason, even after I clarified that the instruction given were from a previous colleague of his. Really sad company.

Wow. Went to the website. Ordered the only plan that offered a phone with the service. It did not come in the 5 business days and I received no email about it, because that phone is not available. I did not get an email until after I called. The website did not say anything about the possibility of limited supply when I ordered it and it charged my card immediately and when I call #1 they barely can find the info of my purchase #2 telling me I can get a refund if the phone does not arrive in 35 days.

Tldr: They share cell satellites which gives them pretty good coverage, and you can switch your phone number over easily, no matter the service you're switching from. I like these guys. (:

They lost my information and because of that I could not transfer my phone number. Very disrespectful employees, they laughed at me and never resolved my problem. Don't you ever try this company. I am very disappointed.

Do not deserve the one-star Consumer Affairs made me give. Straight Talk is crap. They are supposed to be affordable, but they turned my service off with me paying the bill in full. I called in to seek options on telemarketers and scam calls harassing me, but the representative turned my service off (without my consent). Don't spend your money with ST, go somewhere else, you can thank me later.

I have been a customer of Straight Talk Wireless for over 5 years. I had 14,000 reward point and wanted to redeem those points for one of their website's advertised offers. 14,000 points + $150 off a new phone. After 2 hours on the phone and multiple transfers I was informed by one of their employees that the rewards are not usable and are basically a gimmick. The promo code I was given was invalid from the start and no customer service rep was able to assist. It seems as though they just switch you from one department to the other hoping that you will eventually give up. Very deceptive practice! Why advertise something that they will not honor? The website is very bad. You have to login repeatedly.

If phone is damaged they will not replace it even if you pay for warranty!! They specifically said they will not replace iphone and I paid for warranty and it hasn't even been 4 months since I purchased my phone and warranty!!

Sorry if the company I've ever dealt with by far, bought a new phone, didn't activate, had to go back. Guy at the desk activated put the wrong number on it then I've called a total of four times now, every time I get transferred around, told that I can't do it, just for a simple number change and I keep getting hung up on every time after one or two transfers and I have to start all the way over and every transfer nobody has any information, start all the way over and it still hasn't got my number changed and I cannot make a call.

I signed up to make automatic payments on my son's phone. My son sadly has passed away but Straight Talk continues to deduct the monthly payment after repeated requests to stop. Don't ever sign up for auto payments because they will never stop.

I have been working for three days to get my number ported to another service. Since Straight Talk changed ownership the service in my area has drastically reduced. We decided to go with another company. Three days and 5 calls later totaling well over 2 hours we still do not have this done. I have explained to the person on the line right now what is going on. I am moving my number to another provider. He says to call that provider. I tell him I need the port pin first. He says I get that from the new provider. I explain that is not how that works and that it is a lock they have placed on the account. Then explain the phone is not getting text so we cannot verify through that method. So he says instead he will text me... WHAT!!!!

Absolutely horrible company. My phone never has any service. I literally work between two towns less than 5 miles apart and I don’t have any service unless I am in my house hooked to the damn Wi-Fi. I wish I could rate it less than one star.

Service was okay - you get what you pay for. My issues didn't arise until I tried to transfer my Straight Talk service to a new phone. After a couple of weeks and several conversations with Straight Talk support (trying to facilitate the transfer) it was obvious that they had no idea what they were doing. It should have been a simple transfer; but they couldn't figure it out. The last person that I spoke with told me that my new unlocked phone was locked and I needed to contact the network it was tied to. Instead - I ended up signing up with a new, cheaper, service and porting my number out with no issues at all. Goodbye Straight Talk/Hello Tello!

I would give them a half a star if I could I have owned this iPhone for seven years never had a Sim card in it. My son played games on this phone. I go to hook it up because mine busted. They told me I had to have service with them only for 12 months and $300 straight up you’re begging for service having to put locks on people's phones that work hard for their money on the phone. They owned for nine years pitiful, pitiful, and you're foreigners and I can’t understand you, every aspect of this is part of Walmart wise and quit Walmart. Any other products, Phone, anything, it’s all overseas, it’s all ridiculous. Quit using Walmart.

I've had Straight Talk Home Phone service since 2016 and the first modem had to be replaced in 2021 (for carrier upgrade). Its replacement quit working 5-22-2024 (not sure if it was the sim card or the unit) Three weeks later 6-11-2024 I received its replacement and have had no luck in getting my account and phone# switched over to this new unit. I've tried numerous times and keep getting told to "call back in a couple hours". This number is a business number and not being able to get this device activated is unacceptable! I've finally decided to give up and go to another carrier and hopefully keep this Straight Talk number. While the Straight Talk Home Phone is a good and reasonable it also allows its owner to be able to plug in their old outdated land line phone into it (the ones with the modular plug) But with all the hassle I've encountered, I'm giving up on them as I'm TIRED of their "run around" and the frustration.

The customer service is ridiculous. They obviously work off scripts and I was told there was NO ONE other than the customer service rep. that I could talk to when my issues were not resolved. I've switched to another carrier and would encourage everyone to do the same, as they are not concerned with being helpful if it isn't in their script.

I was over charged by Straight Talk, and when I called Customer service at least 3 different times none of them were interested in helping figure out how to fix it. They told me it was a problem for me and my bank. When I called my bank, who confirmed the amount that was charged, and merged the call with straight talk the straight talk representative continued to be unhelpful. They didn’t look into the problem at all and kept insisting that I was charged the correct amount even though my bank statement said otherwise. Since straight talk refused to look into the matter my bank is having to try and fix the problem that is on straight talk's end. Even my bank representative was appalled at the lack of customer service.

Have used Straight Talk for years and years. Yesterday I thought I'd take advantage of the free phone promo to have a back up phone and thought I was getting a deal. Woke up today to see that they charged me for the service plan and the phone and I called asked about canceling my order and just buying a service plan. Long story short Straight Talk is a billion dollar corporation and they are going to take weeks to refund me on my purchase because they sent me the phone after I called and asked to cancel the entire order then said my bank hadn't released the funds yet. Get ahold of them. And I did and they told me straight talk already had my money. So idk but straight talk is starting to irritate me. Took 120 bucks for a 45 dollar card. Crazy man.

Not sure if they are criminals or just ran by imbeciles. Tried to autofill for months after switching cards. Dealt with nothing but a system put together by a sadist and useless customer reps. Kept renewing via the nightmare and thinking I had auto refill just to be cut off at the worst times. This company should be shut down. Worst carrier ever. Avoid!

Worst customer service in the world. Don't buy a phone from their website. They force you to buy a phone plan as well then you spend 3 hours on the phone trying to prove that you even bought the phone plan they can't get the phone activated. They tell me to call back in 24 hours and then hang up on me. Employee ID number ** is who I dealt with. She refused to give me her name

I had Straight Talk for over 3 years, and I needed to transfer my number into a new phone. Therefore, I had to buy a so-called sim kit, which costed me $45.00. I asked Straight talk to put my old number in my new Straight Talk phone. They asked me all kinds of personal questions and said it will work. But it didn't. I lost both phone services. They did not refund me my $45.00, and they stole my phone number. I was not able to get my phone number back. All the contacts I had in my old phone were not able to reach me anymore, including my family. It was a terrible experience. Now, today, I still had that one phone I bought from Straight talk at Walmart two years ago. I wanted to give it to my daughter. They did the same thing with her old phone and number. Also, they stole my money, which I had to pay for a new sim kit, again. Straight talk owes me big time. All my losses, my money and frustration with them.

Today on May 30th 2024 Straight Talk's automated phone payment line, sign me up for auto refill and I didn't appreciate that crap, because if I wanted it, I would have signed myself up again for it. I tried Auto refill and it is a piece of crap, it's only a 30-day plan so if there's 31 days you get cut off for one day and you're paying for it. The bottom line is the machine misunderstood and signed me up on purpose, I do believe, but now it can't be reversed, so I'll get my phone cut off on June 30th until the 1st July and start over coz the auto refill is a load card. I tried to tell them dummies.

This is the 8th time my phone has been unregistered off of a network and they do nothing to help. I've been with this company for 15 years and this last year the company has went to crap. They will be losing a very loyal customer because they can't help fix anything. This is really a inconvenience to me when this is my only phone and I'm stuck at work and No one can get a hold of me. They suck and will give a bad review on every platform possible and will never recommend them to anyone!!!!

Pros: They have great coverage. You can get a good phone at a good price. Cons: Customer service is useless. Website is useless. I live by myself on my farm which is a 50 mile roundtrip drive to anything other than a Dollar Store. My phone quit working so I ordered a new Straight Talk phone from Walmart. Two day shipping for free versus me spending $20 and over an hour on the road. Phone arrives and when I go to activate it, Straight Talk insists I have to receive a code to prove it is me. I don't have a working phone till the new one is activated. In a last ditch effort to not have to drive to town I put the Sim Card from my dead phone into the new but unactivated phone. The phone came alive and I was able to receive the text confirmation.

I had a customer service rep add airtime to my phone on Saturday 5/11/2024. She sent a text verifying my account and since I received that text my phone calls and text messages haven't worked. I spent 11 hours on the phone with customer service and another hour on mother's day with upper management who guaranteed my phone would be working within 24 hours. Well here it is 34 hours later and nothing. I've asked for another phone since they messed it up or my money back since I can't use my phone and they wouldn't do either. Don't waste your time or money with this company. They SUCK.

The cell service is great, but they have the WORST customer service on the planet. The call reps are very nice to start, then when they don't have the answer they will hang up on you. Have been overpaying for the last two months, called to get this fixed only to be hung up on, or lied to about getting refunded for their error. We are looking into other providers because of this. They blamed Paypal for taking the extra money and claiming they aren't receiving it. I have screenshots to show the over payment.

I have been a customer of Straight Talk for about 6 years and maybe longer. I have decided to change carriers to **. I was on my Land Line for almost 7 hours over two days to get my phone unlocked from Straight Talk. I was finally able to get them to release the lock but I still do not have the code to have Consumers connect my phone to their system. The fact that Straight Talk do not have native speakers to talk with in the customer service department makes it impossible for a Senior Citiezen to even understand them. After the I finally got on the chat site for them they put a tech on the chat and got the release.

When you call you speak with heavily accented call takers and you can barely understand anything they say. After trying to explain what I need MULTIPLE times all I got was "Oh, so sorry. I cannot help. Goodbye." This has happened multiple times. I was staying with them because I thought it was inexpensive and convenient. Not so on both. I now have a plan that gives me more and costs 1/2 of what ST does and in person, English speaking associates to help until completion of the issue.

Worst scam ever! Bought a year card for $495 and the card was printed on the wrong card for Nezozero 2 phone plan, would not honor after manager aproved it at Straight Talk when sent back to store and called back to confirm.

So I tried to transfer to AT&T. Spent literally hours trying to get straight talk to release my phone. They had transfer protection so I couldn’t transfer. I asked repeatedly to have it removed and they kept giving me transfer pins. Finally went to AT&T in person and they called Straight Talk and got me transferred. It was a horrible experience and I wasted hours trying to set up & them transfer out.

My 93 year old mother lost her phone, and then moved to another service (based on a friend's recommendation). She has been trying to get Straight Talk to stop the monthly billing without success. A Walmart employee also tried and was at the point of tears trying to fix this. They want to text a confirmation number to her phone, which obviously she does not have. They then asked for a PID number, which she never set up. If you try to get a PID, they will text a confirmation number to her phone. Tried to explain to them this will not work with a lost phone. Told her without this information, they will continue to bill her forever. Numerous unsuccessful calls, even after offer other obvious solutions. StraightTalk people are just robots who cannot think or show any compassion. Even tried to give them my complaint without success. Now trying to work with Credit Card people to block payment.

Bought 55$ plan with 15 shareable hotspot data. Had a problem with activating my plan. And next day I had issue with sharing the data. They told me that I already consumed all the data. Cheating their customers.

Paid for minutes on phone and Straight Talk deactivated/ suspended the service but can’t tell me why! I see several other people have experienced the same issue with not getting the service they paid to have!

Just like to say think twice on having Straight Talk. If you have issues you can't go to Walmart anymore for help. All they do now is sell the phones. I have lost my photos, and important emails because of this matter Straight Talk, and Google have made me their most hated to person.

Zero stars if I could. The lady would not let me speak to a supervisor or another person. And told me she can't help me because I was using the phone I am having trouble with. I have no other way to speak to them other than this phone. So absolutely trash customer service.

I have my old Straight Talk phone that I was going to activate for my mother using FreedomPop. I spent 45 minutes on the phone with FreedomPop trying to get a SIM card to work finally they told me I needed to call Straight Talk to unlock my device. I called Straight Talk, spent 20 minutes on the phone with them and they told me that since I haven't used the phone in over a year I had to purchase a Straight Talk card in order to switch to FreedomPop. That it had to be within 60 days of ending my service that you could unlock the device, this just pisses me off so bad, stupidest thing I ever heard. Wasted my time. I've never had any problems with straight talk before and I've used it for 7-8 years now. But that about enough to make me want to switch.

Straight Talk phone service works ok but if your phone is defective, their customer service is horrendous. I purchased a defective phone from Wal-Mart which worked for about 2 months but then quit connecting to the Straight Talk network. Called customer service and did setting steps which didn't work and even received a new sim card but that didn't work either. After fooling with customer service for months, I finally got defective UPS return label and shipped phone back. Company received phone back but never would send replacement phone for the defective one. They are fraudulent, dishonest, and the worst company I have ever done business with.

Data is crappy, they double charged my credit card last month and have no record of it. You can't understand the foreigners in customer service and you just get a mumble jumbled up answer and they hang up on you. They will not connect you to a supervisor.

I purchased a phone on March 10, 2024. I woke up on April 21,2024, to a black ⚫️ screen. Phone wouldn't come on. Called customer service and was told that I would be receiving a replacement phone by Thursday. I called to see if it had been shipped out? Request was Denied!! No explanation, asked for a supervisor. I was told the "SUPERVISOR REFUSED TO TALK." Two phones in 3 months. NEVER EVER WILL I PURCHASE ANYTHING FROM STRAIGHT TALK WIRELESS.

Would never use again! Wasted $45 on this which was totally useless and now can’t get refund! Wasted several hours on phone trying to activate which was impossible. Phone did not work no matter how many times I tried. Do not recommend.

Straight Talk's services have been been absolutely horrible for going on 2 years now. There's daily data issues whether it's the 45, 55 or 65 dollar plan. Save yourself time and frustration and pick a better provider.

Don't even bother, we switched a month ago and now our phones won't work. We called customer service and they were no help. The phone can't call or text. My husband is a first responder. His phone is important but not to Straight Talk. I had better service when I was in high school. Already dropping straight talk and going back to a more expensive service because at least it works.

Had bad experience with this company!!! Since yesterday I try to transfer my number to the new phone (the Sim card can't be used to other phone, so I buy new Sim Card and transfer my number to the new phone), because my old phone can't be used anymore. I call the Customer Service this morning because they DEACTIVATED my number. I call about 1 half hours they always transfer me to 4 different people and I repeat the same information to them. Really wasted my time. And the end of my complaints is THEY CHANGED MY NUMBER WITH THE NEW ONE AND I CAN'T GET MY OLD NUMBER. I really disappointed with this company, I WANT MY NUMBER BACK!!!

I don't know how these people sleep at night! We tried turning a phone back on that had been turned off since Dec 3 months and instead of telling us they can't after 60 days they took the cc # and money then informEd that they can't refund the money or put it towards a new phone or refund the money unless I can verify the old phone and I can't do that cause it's been over 60 days!!!! So out 50 bucks what does the verification of the phone have to do with my card info and giving me a refund! I had literally just gave him my car's info! You shouldn't have to verify anything to give the money back! Beware of this company. Be very leary!

Bought $55 card the other day and they never applied it to my phone. Called many times with a hang up the first time and several other times they simply told me they fix the problem and to turn off the phone and it would work. I have been with Straight talk for several years and they always gave me excellent service. But the last year it’s been terrible and I don’t know why? So I will be leaving after 10 years for another service. People are polite but the service, data is terrible.

If you already have existing service don't buy one of the deals that they offer online. They don't immediately renew your service as indicated. You have no rights. You cannot cancel or change orders and customer service cannot help with any online order. And they misrepresent what is being offered. The customer service agent said they cannot fix or change any online orders. What the website does is what the website does and "I was the one who ordered online" like I was an idiot for doing so. Don't order any special deals online or you'll get a special deal alright.

The service is crappy. I've been trying to renew my service for two days since they ended my plan 10 days early than what I am paid for. They either can't or won't allow me to get service. Don't bother with them!

It's a cheap phone with cheap service. Recommend Never purchase the warranty because they never keep on their end of the deal for them. Just another way for them to get money and make excuses for the poor attitudes and service. Won't recommend to anyone unless they need a throw away phone for a week.

BE VERY CAREFUL!!!! They will charge you, put you back on auto-pay without your permission and then not honor the next month's service. Then they will tell you they will NOT refund your money and yet your service still ends. DO NOT buy a month over the phone, if you do. Purchase at Walmart or somewhere where they can't get your banking information.

I am extremely disappointed with Straight Talk. I have been a customer for 10 years and I am on acp at the moment. I have had to repay my monthly bill because every month because they have made a mistake so basically they are getting paid 2 times for the same thing. I would never recommend them!!!

Switched from Verizon to Straighttalk to save money. Since straight talk I have spent 4 days and over 11 hours trying to get my phone fixed and they can't seem to fix it. Switching back to Verizon, straighttalk is a joke!!!

I ordered a phone and it’s taking forever to ship to me and whenever I call I get a different answer to where it’s at or when it’s being shipped and they refuse to refund me and cancel my order. I’ve been told that it’s being shipped immediately, to it waiting for picked, to it being waiting for ups pick up, no real answer. Just keep getting told to wait 2-3 business days.

I have been with Straight Talk for over 15yr and never had any problems with service or payments. Until recently. I brought my mother over to straight talk in hopes she would have better coverage. She only talks & texts so internet data isn't a factor for her. But good luck getting auto-refill setup for the correct charges! They actually told me, AND I QUOTE: "you will know the final charges when the card on file gets charged". I have her on the $35 unlimited plan (which I wanted to keep) and it states the charges would be $72.14 for a $35 plan. Customer service is useless & incompetent in troubleshooting this error, I told them NO WAY do I authorize that charge and they laugh as a response! I am now looking into other phone carriers because CLEARLY straight talk cannot get with the program and display the professional demeanor that is required as a company.

I have been a Straight Talk customer for years, without many issues, until now. My phone was acting up last week and I called customer service to be told I had to get a new sim card since AT&T sim cards would no longer be supported, it has to be Verizon. They sent me a new sim card, no charge to me, I just received it. I called to activate the new sim card to be told that my phone, a Galaxy Note 10+, would no longer be supported and I would have to purchase a new phone to continue utilizing their service. My phone works great, I have no issues with it, I certainly don't have the money to go purchase a new phone and I find it really unprofessional and shady to do this to people. I will no longer recommend their service to anyone and clearly, I am no longer a customer.

Terrible customer service. Irene is a terrible rep and so is everyone else. They will lie and say they can't transfer you to a different department or say they don't have supervisors. Switching because it's a complete and total waste of time and money dealing with these clowns. They ask you all these questions but if you need to reset your pin or email. You can't. There is no option whatsoever so get assistance with account recovery. This entire network is a joke. Better off sending smoke signals or talking to a brick wall than dealing with this company or Tracphone. Just a mess.

I ordered a phone from the Straightalk website 11/30/23. It arrived broken. I called Customer support and was told I had to pay to send it back, they do not provide return labels. You should have seen my face... $13 postage UPS. Of course I found out later they do provide those, it just depends on who you're talking to. 2X MULTIPLE chats, phone calls, reference numbers, wait periods and promises, and 4 MONTHS later on 4/1/24 I finally got my refund. Not the $13 UPS but at least the purchase cost.

I changed to Straight Talk after my divorce. The $35 plan was a all I needed for myself. In February of 2024 my sister bought me a brand new unlocked phone. I tried to activate it on my account and for 4 days and many, many hours on the phone I could get no service. I then went and bought a new Straight talk phone, a new activation card and they still could not get me service. Not only did I lose the $35 on my original phone, I also lost the $35 for the new phone. To top it all off I lost my phone number that I have had for 20 years. They're nothing but incompetent thieves. I took the phone my sister bought me to Verizon for their $35 month plan and it was working within 2 minutes. Straight talk is the absolute worst.

Okay so a few days ago the microphone on my phone quit working and people couldn't hear me when they called me and nor could they hear me if I called them. However if I used messenger or text now they can hear me just fine which meant the issue was not the physical microphone itself but come to find out it's a bug that they sent to my phone to make me have to purchase a new SIM card halfway through my three months of paid for $130 worth of service. They're saying that my SIM card isn't attached to my phone and that's why the microphone isn't working and I have to buy a new SIM card in order to make my microphone work again.

I've had Straight Talk for YEARS and out of nowhere a day after I paid for their service they deactivated my account. As everyone else has mentioned the customer service is atrocious and I can not get anything done. I gave them my pin, my name, my number, and then they ask for my most frequent callers... I do not call people, so I have no way to know this, and it's such a weird way to verify? I GAVE them the numbers I call the most, they were wrong, and then they tell me I have to wait 15 minutes. Lol what?? I've only used this service because my grandparents and parents raised me on it, but at this point I am just going to buy a whole new phone because I can't even switch my service without it being activated... And to do this I need to provide them with that info... Please just get a different service plan. It works great usually, but the moment there's a technical issue you're not going to get through to them lol. It's so frustrating.

At the time I write this, March 2024, 88% of the reviews are one star. Need I say more. My experience is the same as everyone else. It used to be great but no more. I’m using the Verizon SIM. Phone is ok, but data is slow. I had a problem with “no data”. ST could not resolve the problem even after 4 days of transferring me around. I decided on my own to remove and clean the SIM. This worked for a while. I ordered and installed a new SIM. The new card has downgraded me from 4G to LTE. When I connect to sites like Google or Google Maps I get connection errors and have to hit the retry button multiple times.

If you can't comment during a live video on youtube but can on any community or older video on youtube but you can never comment during live premiere that you'll never be able to get that time back. Live premiere only happens once and yall hacked system they fault. That's your fault not my fault. I bought service that I can't use properly. If your representative don't like lying people nor telling them they can't be mad. Should go volunteer at the hospital.

My mentally disabled aunt has used Straight Talk for many years. She lost her phone so I gave her a phone from my Verizon account. Now Straight Talk will not cancel her account because we don't know her PIN or have a way to receive a verification code. I have called multiple times and they only have 3 ways to verify the account. I can answer one of the secret questions but that is not enough. I offered to give other info like billing address or last four digits of payment card to verify but that won't allow it. When I ask for a supervisor, I told I can not speak to anyone else. CUSTOMER SERVICE SUCKS!! I highly discourage ANYONE from getting a phone from Straight Talk!!

We had Straight Talk for over a decade. In the beginning they were great. Services everywhere, unlimited Data, customer service, ECT. Now they are the worst I've ever seen. Customer service hangs up on you 10 to 15 times before you get an actual person. Not that you can understand much of what they say. They Want an alternate number to contact you, God forbid it's another one of theirs. The last time they completely disconnected my phone as an alternate number to reach us. I'm so angry right now. I'm old school. I get used to something I don't want to change it. But straight talk and can take their phone and, well, you know. After over a decade, we're done with them for good.

I've been using Straight Talk for over 10 years and don't recall having any bad experiences with them until now. A week ago I accidentally broke my old phone, and it had their auto-refill plan set up for it. After getting a new phone, I hoped to transfer over my old phone number only to find out that their site was somehow rejecting my password, phone PIN and security questions. When I called their support line, I was asked over and over to provide my PIN number and security questions, which did not work of course. I eventually gave up and just made a new account on their site and got a new phone number.

I gave foreign exchange student permission to pay one month, but auto pay was set up. She was unable to get her online account set up, and had to get a phone text for verification to pay each month. Once she left the US, she had no way to get verification. I ended up paying 6 months past when she left the country as Straight Talk refused to work with me or her. I wish I had made her mail a letter canceling service before she left.

I use the $35 plan on Straight Talk. That's for a month. Today's the 21st. My service was good until the 4th of March. I had to buy a new plan today because I had no data and lost those extra days that were previously paid for. Also had the auto enroll service. Did not get credit for that SERVICE EITHER. CARD WAS hacked. No credit FOR THE 11 DAYS PREVIOUSLY PAID FOR. JUST NOT FAIR OR RIGHT that I don't get credit for those extra days that I was unable to use. I should be given credit for at least 11 days of service I paid for. That is crap.. Basic use of my phone. I listen to music. Gotta find a new service. I've been with this for 5 years.

Absolute worst phone service I have ever used and the customer service....well don't even get me started. Just do yourself a favor and stay away from anything that has Verizon associated with it. RUN RUN fast from this service... You have been warned!

Where to start.... ST is OK as a service provider as long as you NEVER have a glitch with your service, and you can complete all transactions online. If you ever need help via "customer service", you are in trouble. Their "agents" are incapable of resolving issues and are unwilling to transfer problems up the line. And even if you think your problem has been passed to a supervisor or manager, as they call themselves, 9 of 10 of those people have either no additional knowledge or motivation. The agents will tell you any lie you will accept to get you off the phone, thinking that your problem is on its way to being solved. Additionally, even though ST is very willing for WalMart to market and sell their products, ST will not stand behind any products sold by WalMart. If ST agents can't figure out why your refill plan won't load against your phone, it's because the plan is invalid and your tough luck. Buyer beware. If you need any human support from ST, you are in dire straits.

I went to Walmart to pick up Straight Talk phone cards for my phone, the sales rep said the phone cards would work on my phone, after purchasing five of them, I tried loading one, the reply back was it is not compatible with my device. I Tried returning the cards, Walmart would not give a refund, I contacted straight talk, they said they can do nothing, so I'm out $150, which straight talk stole from me, now I have five useless cards. Stay far away from this company, I will be finding another service provider as well!!

This company is a JOKE. Order a phone 2-day shipping (paid extra), after 2 days doesn't ship at all, phone is out of stock and doesn't notify anyone of it... So instead of reaching out to me at all I get told the day I'm supposed to receive the phone (by me having to call them) that they don't have it.... And after 3-5 business day it would have auto canceled the order anyway. Terrible way of doing business but a terrific way of showing the customer they don't matter. I would suggest AT&T or Virgin Mobile, they might not be as high quality, but they will probably at least ship your phone when they are supposed to.

This place is a scam. I bought a new phone from Straight Talk and it was activated for two days. I called to resolve and all that was said is I have to go get a new phone. They refused to activate my old phone (from straight talk) and stated I had to pay to get my account information on top of getting a new phone. Refuse to give me a reason why it wasn't working, refused my account information, and refused reactivation of the old one. Refused to allow me to speak with someone else. All I experienced talking with the for 3 days was repetitive statements and telling me I have to call back just some someone can give me the same runaround. They messed up and want me to pay. Extremely unprofessional and I hope they all go hell.

I have been working on getting internet service for my phone for two weeks now. I get put back into the queue. Hung up. Never called back. The same attempts are continuously done without results. You SUCK.

They steal your data and never fix anything. Give you the runaround until your service runs out. Then they sell you more and the cycle starts again. If you want to use Data never go with this company.

I have been a loyal customer to them for close to five years. They switched to Verizon towers which made me having to switch to AT&T Prepaid. Straight Talk charged me 36.96 a whole billing cycle to port my phone number. Complete SCAM.

If anyone gets this service, it's because they've had to; for that, I'm sorry. I recently got this service because I heard it used/rented satellites from a few carriers which would be less expensive, allowing the same coverage as...well, one that rhymes with horizon. I unfortunately forgot my voice-mail password (4 digit). Not one option to speak with a human being. I've spent almost 2 hours jumping through their hoops, "speaking" with a robot in order to get some sort of information in order to reset/recover my password. Absolutely...Hands-down, the WORST, not only company but phone service I've ever, ever wasted my money on. It's actually similar to DISH but phone service.

Bought yesterday, after 4+ hours w/ tech, still no service. Excuses, excuses, still no service. Changing first thing tomorrow. Junk, junk, junk support and smart alec comments from customer support. It's unacceptable and a shame.

I have been paying extra months on end, spent Soo many hours waiting to speak with someone and repeating over and over information you are required before they even connect you for them to ask the same question several times before you can even handle a issue keeping you on hold getting calls back because the waits are so long to again answer the some old questions over and over but not answering anything about what you call about refusing to let you speak to supervisor also tech support.

Negative stars would be better if the option was available. We have a Straight Talk line that we have had for around 10 years. The service is the best, but my husband said he would work with it. Long story short his phone was broken a couple of years ago and we ran to Walmart and bought a cheap phone. The phone was just a get you through the crack kind of thing until the new one came. The phone is horrible, but we were going to give the cheap phone away, but Straight Talk said despite the phone number still being active they said because the number was not on the phone I have to pay them $138 to unlock it. This is ridiculous.

I ordered Straight Talk prepaid phone card and a sim card. It’s been stuck at, "Label prepared. Will notify when item ships." Well my order never shipped and I got ripped off because I never received order.

I drop calls all the time and most of the time I don't have internet service. I buy the $45.00 card for this service. I even bought a new phone from Straight Talk and that didn't help. It didn't used to be this way. Since Straight Talk and Verizon merged service is terrible. Not dependable at all. Do not recommend at all.

Since you were bought out customer service is not what it was. I get no reminders of service end date approaching and trying to find the end date gets me messages saying "I don't understand your request". I then get a message saying my "due date" is ####. Due date sounds like I'm pregnant. (Spoiler: I'm not). When I enter my new card # to renew my service, my confirmation message does not indicate the new date but my current one (ex: entered a new card # today ((1-23-24)) since today is my last day of service & my confirmation message says my service end date is 1-23-24 ((today)) not the new Feb. date.) It's getting ridiculous.

I contacted Straight Talk about a Free phone replacement and they insisted on telling me I have to factory reset my phone and lose my photos etc but the phone doesn't keep a charge more than twenty minutes and freezes up storage is small so it's always refusing to let me download anything or get emails.

The worst of the worst. Ported out my phone number of 20 years with no "Options." Absolutely terrible. Run, run, run. The worst. Gave no authorization to change number- changed my number and gave me the runaround for 3 weeks before having half asleep call center jerk one after the other say there are no options.

I have had Straight talk wireless for 10 years, while I get coverage everywhere the customer service is lacking. The customer service reps do not speak great English and they have a difficult time understanding. I have had several instances where I bought a service plan and it added it right away to my reserve so i lost out on over half a month and there's nothing that straight talk will do. Another problem I had was I added a card to my reserve and the data portion was added automatically so by the time my service end date came I was without data because it started and was supposed to last me 45,days. I would urge customers or people thinking about straight talk to find another provider.

All I needed to do was update my email address on my account. 2 hrs & 6+ minutes on the phone, being verified 8 times with codes sent to my email & I still didn't get my email updated. I had to hang up. I lost over $400 in wages, missed 3 calls because I was on the phone & my stress level was thru the roof. You call this progress? Their system is so messed up the service personnel that answer the phones don't know what to do. DO NOT USE STRAIGHT TALK.

This phone has been working. Suddenly internet service didn't work. I keep calling and struggling to understand the 'support' people. They've had me start and restart and talk to computers for hours. How many days and hours should I waste to get the service I paid for? I even offered to wait while they sent somebody to cell phone school. They are absolutely incompetent. Now after 5 hours they've hung up on me.

Been on the phone for 2 days trying to resolve problem with texting pics. Call them numerous times still they can't fix it. They broke it but can not fix it. Problem started with an update on their service after that I can't send pics no more. Service techs no English. They use the same old thing trying to fix my phone. Then hang up then I have to call back all day long doing this and still not able to send pics.... I'm done with Straight Talk phones. I DO NOT RECOMMEND THEM. I will never use them again, it just not work the problems... Idiot techs know nothing. I've had this service for 4 years all of a sudden problems... Well, I'm done.

I had been with TracFone/Straight Talk for 13 years. My GF has just started. Everything was awesome. Then, they merged with Verizon. GF started getting warning messages about high speed running out when still having 8 gigs remaining. We both would hit service-less "dead zones" after the merge. We decided to change service providers. They wouldn't allow me to take my number with me. ☹️ Very bad PR (imo).

If you forget to reload your service before the end date and get shut off they will take text or msm away when you reload. Then they try to talk you into buying new products when you call support. You must threaten them with the FCC before they restore your service completely.

7 years of service with home phone service..attempted to change to cell phone from home phone service. Bought a phone from them, got it and they could not activate it after three people worked on it. So I got a return on it. Returned it ups. Checked that they received it and they did. Three weeks later I'm still waiting on refund. First they said 8 days. No refund. Then they said 13 days. No refund. Had to get credit card company to try get the money..still waiting. Took them one min to get money out of my credit card..three weeks after return they can't get it back to me. There is something wrong with this India based customer service. Canceled my service, gave up my eight year phone number. Will never get involved with them again. Nightmare.

I purchased a Straight Talk phone from local Walmart. Got it home, didn't work, spent 5 hours on phone turning off and resting phone when it was their Sims. Got 2 phones don't work and no refund on plan

If I could rate the company, the service and its employees performance a zero I would. After paying my bill in advance, I woke up to an inactive line and no service. You get what you pay for obviously because the service is trash. I wouldn't recommend it to a pet dog if they could talk.

I've had Straight Talk Wireless now for years. I strongly recommend straight talk to others because it's been my experience that my satisfaction is guaranteed! No contracts, service coverage is great. Customer service and text message option is perfect for a single mom like me. I get to pick from all the latest phones and switching phones is very simple! I'm a straight talk customer for life! I get everything I need right here and I love it! Thanks straight talk for simplifying the cell phone service for me!

I was in need of a new phone and bought a Straight Talk phone at a great discount. Straight Talk set up an account for me which included recurring monthly billing. I asked Straight Talk to transfer my existing cell phone number from another carrier to the new Straight Talk phone. After several hours, Straight Talk lost my phone number. I finally asked them to cancel the service & close my account the same day. I returned the cell phone. I was told that since they lost my phone number, I would not be billed for cellular service. When I tried to confirm this, I was unable to reach a live person because the Straight Talk customer service number is based on phone numbers, which they lost. I went to their website & got the address for the Executive Resolution Department. I wrote a letter explaining the problem & requested my account be closed and that I not be billed. I never heard back.

First and foremost, I never got signal. Every one around me would have signal except for me. Truly frustrating. Secondly, they then charged me to unlock the phone I brought to the plan! I paid $1500 for a phone (not from them) that they wanted to charge me to unlock! Criminals! Third, the customer service reps don’t speak English so good luck getting help.

I bought the iPhone 11 with a $35 time card. Had it activated in walmart. They said my service will be on there within 2 hours. Got home to see there was no SIM card at all. Now I have no SIM card and no minutes. $254 spent and can’t use it. Then to top it off the email I activated the phone with isn’t the email Straight Talk has on file. I have the receipt for it all but doesn’t do me a damn bit of good. Thank you guys. Merry Christmas to you too. Buy yourself something nice with the money I wasted!!

I was a Straight Talk customer for nearly 15 years. Before Verizon purchases them, they were a reliable and affordable option for phone service. In the past few months, I noticed a significant decline in technical and customer service experiences. Most recently, my Nokia G300 started dropping calls, randomly closing apps and generally just acting like the old device it was. So, I ordered a new phone from ST and a 35.00 plan. The Samsung A32 I purchased was a refurbished model and all told my order cost 130.09. When I received the Samsung, it was immediately apparent that it had an issue. I couldn't even get through activation before the phone shut down twice. Tech service was helpful and friendly but I had to speak to 3 different people before I was told to send the phone back for a replacement.

I ordered a new phone from the Straight Talk Website and it said there would be 1 to 3 day UPS shipping. Now 6 business days later I still have no tracking information and one group in Straight Talk says I just have to wait and when the phone finally shows up I can just reject the package if I no longer want the phone and 30 days later they will refund my money and other group says call back tomorrow and you may be able to cancel. It is ridiculous that they cannot provide an estimated delivery date and that the phone is still showing available on their website to order. I have contacted them multiple times and I just get the same answer, it is not available, you have to wait, as well as you are not allowed to cancel the order either. There seems to be different answers depending on who you talk to, and while I am not expecting a different answer, I will be calling tomorrow again asking for a status or to cancel the order.

I have been a Straight Talk customer for over a decade. When it works it works good. But when something goes wrong, clear your schedule because it’s going to take awhile to fix! The real problem starts when you decide to go somewhere else though. As they do not have an international calling plan, I switched carriers. I have had my phone number for more than 20 years and I brought it with me to Straight Talk. But it was a three hour fight to port it. They fought us every step of the way. Ridiculous. I was a satisfied customer until this fiasco. Now I’ve seen their vindictive side and just warned to forewarn the rest of you.

I had just added a 30 day plan, then decided to get a year plan. They forfeited my 30 day plan I paid for, then they took another month off, called like 11 times, this time they deactivated my phone, and then the reactivated and shortened my end date. This is a horrible way to do a customer that has been with them for many years.

I don't know where I put the original review. Can't delete it. I'm changing for two reasons: I forgot I would had paid a tax at Walmart just as on Straight Talk. Also I got 10G on the straight talk as opposed to 5G, at Walmart which explained the higher price. For that reason my 1 star rating is null and void. Based just off price I'm giving 4 stars.

I've had this service for a while now never really had to call or anything today I had to call cause I bought a 60$ card for 20gb of hotspot to only get 10gb of hotspot. I called an tried to get it took care of they were very rude. Didn't help me with my issues basically said I was lying. Very upset this will be the last month of straight talk for me!

I originally bought the 55 dollar plan been with them for about 2 years now and now I'm paying $61 for exactly the same plan and I may get a call that goes through mostly don't though. And when someone calls me they can't even hear me talking, really bad service much bigger price, it feels like I'm paying more for worse service.

This company has the worse customer service in the world. If you can use another company please do. The customer service representative will talk to you rude then hang up on you. They are no help at all when you are trying to fix your phone. They will cuss at you and hang up. This is the worse company to ever try to do business with.

This company should not be in business. There should be a class action lawsuit against them. I won't spend more time on here. Zero accountability. Zero customer service. Totally unethical! They owe me money coz they couldn't provide service and won't give a refund.

They sent me an email saying if I had a family plan I could get three lines for $90 for 2 months. I have been trying to get everything set up. Every time they say they have it it cost me more money and cost me more money. They have charged me over $145 for a $90 plan and I still don't have all three phones on the same line. I have called nine times in the last two months to get this corrected and they keep screwing me overcharging me more money instead of saving me money. They hung up on me twice. They won't refund my money and I still don't have my plan as I was promised. This is a horrible company. The customer service sucks and they rip you off every chance they get!!!!

My Straight Talk Android phone started having issues with missed texts and pictures. After multiple calls and codes sent over a month they couldn't fix it. I had to go to Verizon to keep connected to friends and family. After I switched users Straight Talk took out my auto pay for my plan through them for the next month. Tried calling to explain how this was wrong and to delete my information. They said they couldn't refund my money but will try to delete my account. PLEASE BEWARE!!!

I purchased two cell phones on November 17th and was told that I should receive them in about 5 days. After over a week and not hearing from them or receiving an email as to when my purchase would be shipped, I telephone them to find out why I hadn't received my purchase. I was then told that my purchase had already shipped and that by the end of the day, I should receive it, if I hadn't received it already mine do I have not.

We have been Straight Talk customers for over 15 years. We left and went to ** due to price, but wanted to go back to Straight Talk due to ** dropping calls and reception issues. Their customer service is amazing. Anyway, transferring our first number was not a problem, but the 2nd number was a nightmare. They kept telling us that the number would transfer in 15 minutes, and to call back. We would call back and the same thing would happen. They would tell us that we could not get a ticket number and escalate the problem to a more senior representative. This lasted for two days. Finally we had to take a new phone number or we would have never got the issue resolved. You cannot understand their representatives where ** were all English speaking and great to work with. If it wasn't for the reception I would have stayed with them.

I had Straight Talk for several years and was mostly satisfied. The problem was when I moved and got a new phone, new phone number and carrier. The new carrier took my old phone as a trade. It has been a fight since then to get straight talk to stop charging me. I forgot my PIN number so they say they cannot cancel me. It makes no difference to them that I don't even own the phone or use that number. My credit card company has filed dispute claims with them, it was supposedly settled. The next month another charge. I can't believe they can get away with these fraudulent charges. I will be contacting the Better Business Bureau. So unprofessional.

Switch since switching from Verizon a little over a month ago I’ve had nothing but problems. I’ve been waiting 20+ days for a phone that was supposed to be here in five. Every time I call I keep getting told I have to wait another 3 to 5 days. I think it was created on October 8. It’s not the 17th and still no phone and no one will help me. I lose money every day I’m without it. I never should’ve sent my phone in as I’m still waiting for my replacement over a month later.

October I was having issues where I refill my service but had no data internet. After 7 calls I finally had it. Due to my probs I was told I'd get a free month by 2 people. They LIED and now I have to pay it.

My son purchased a Straight Talk phone in September 2023 & at the beginning of October it started malfunctioning. Called Customer Service & they "tried to fix it remotely" by sending codes & pings to the phone. It did not work so they stated that we would need to send the phone in for repair (or replacement if they were unable to repair it) & that it should take approximately 7-10 business days to receive the replacement once they receive the defective phone. I shipped the phone & UPS tracking shows they received it on Oct 17th.

I have had Straight Talk for 10 years. I didn't really have any issues. However, when I went to leave the service they basically hold your number hostage. Their website has an area to transfer the number. Doesn't work. You call them and try to select option 6 to leave the service and the robot operator says "I'm sorry, I'm having trouble understanding you" but can understand every other option just fine. When I finally reached an operator I could not hear anything she was saying. It was like trying to listen to someone whisper from the moon. So I tried the web chat support and they said "They aren't able to help me at this time." Wow, the corruption is beyond comprehension. I will have to contact the attorney general about this.

I think I’m going to have a heart attack from the stress this has put on me! Trying to deliver food and I’ll go from no service to 2 bars, to sos to 1 bar, in 1/4 mile. Navigation never keeps up! I’m so stressed and also out 60 bucks on prepaid because no returns! Absolute garbage! Do not waste your money like I did! They use Verizon towers and remember 2020! We are in this together! **! I call **! Shame on you Verizon!

I have been a Straight Talk customer since the very beginning when they 1st released. I recently switched phones due to my insurance. Using the straight talk website I purchased a compatible sim card and a 30 day service plan (you have to purchase purchase a service plan when purchasing a sim kit). I received my simkit via UPS but I never got my straight talk service plan. I called and after some idiot tried to activate my phone remotely, I was able to call but had no data or text. Somehow they changed my Straight Talk service into Tracfone service! To keep this short, I never got the plan I paid for and I wasted several hours of my life over the course of a week only to be told I can't get a refund and I need to go buy another service plan. I'm switching services ASAP.

In the middle of my monthly plan they cut my service off, when I call customer service which I have done for 19 straight days, they have no record of my number that I had for almost 2 yrs with them or a record of my sim card. They say my phone of 2 yrs is blacklisted because it was reported stolen but do not show a report of anyone reporting it. Just magically appeared. Two times I've been told all I need is a service plan. I've now paid for 2 of them and still nothing. I've been hung up on 100 times and live chat just disappears. Told they will call me back but have never received a call. Worst company I have ever dealt with. I'll die before I use them again.

Customer service are all trained liars. Closed my account in October and they took money from my checking account for November. Thieves. They won't give me my refund. They won't talk to me anymore or accept my emails since I filed a complaint with the Better Business Bureau, FTC, Florida Attorney General office all for fraud and theft. Can't say anything else about that but I can say they are trained well in the art of deception and lying. So yes I'm using every complaint/review site that I can to let everyone know exactly how they rob you of your money and have the worst customer service I have ever experienced. Do not use them or Tracfone, they are basically the same. They will steal your money.

It was a repeated game of calling back all day long just to get the Sim card installed and then when the Sim card was installed I was trying to log in and they couldn’t get my email right. It was exhausting having to call 123456. I think 10 times is about the amount I called today and it’s still not fixed. Won’t ever go back to this company again. My bad for buying a Sim card from them. I thought I’d give it a try. Don’t. You’ll regret it.

I purchased a phone for $249 about 3 months ago. I started having occasional problems with SIM card within a few weeks, but it would clear up with just restarting the phone. It stopped working altogether yesterday. An associate at Walmart told me to call Straight Talk customer service to have them send me a replacement SIM card because it was probably either a bad SIM or my phone was faulty. The customer service person obviously didn’t know what she was talking about as we were doing all of the “troubleshooting” to find out why my phone wouldn’t work. After about half an hour of getting nowhere and being put on hold many times so she could check her “resources,” she finally told me to go back to Walmart, which is a 45 minute drive, and buy a new SIM and call them back. She was not authorized to send me a free one.

Send you a faulty phone (Lemon), which you can't use within three months of use. Then tells you that there is nothing they can do. Deal with the phone maker, Apple or Samsung, whatever. You can pay the extra $8 a month for no reason as they just refer you to the dealers and not replace your device. Stay far away from this company. This company is a true scam.

Added a line to the existing three I have had for several years and asked to switch to the four lines for $25 each. Last month I was charged $137.52 and this month was charged $243.88. I have chatted with support online, called and talked to three different reps and am always reassured it will be fixed "next month". Obviously it hasn't been. So frustrating, time to make a switch!

Bought phone and SIM kit with plan from Walmart. 20 days later, SIM quits and stopped making or receiving calls. When calling customer service, it was clear that SIM was defective. Walmart would refund phone but not the defective SIM nor the service plan. I would NOT recommend this company to anyone.

After paying Straight Talk every month for 4 years, they would not unlock my phone. They did not offer any option to unlock it other than to reactivate my phone, but yet they couldn’t find records in their system that they have deducted $50 every month from my account. Their customer service is HORRIBLE, they can’t speak English, and it is a total waste of time and money!!!! STAY AWAY FROM STRAIGHT TALK!!!!

Money was taken out my account two times this week and I only got one payment back after they told me that all would go back into my account but I only got one payment from them. I don’t understand why they took two payments in one week.

Called to remove a line from my account, but they totally messed up my account and no one could fix it, they even turned off my line which was not the one requested. The agents do not read notes, they do not read chat, and there are no active listening skills whatsoever. They also cannot figure out how to remove a payment method on a line you want to remove and if you try to refill your active lines or enroll in auto pay it makes you pay for a line you no longer have and they cannot seem to figure out how to do this. This is an unauthorized charge as it was requested removed, by charging for this by not removing it, they are committing fraud. They hang up on you, and do not call back when expected. If you can find any other mobile service without contracts and extra fluff you do not need or want, look elsewhere. I have used StraightTalk and the service is good for calls and texts but if you have any account issues you are totally screwed here.

My phone is deactivated and I want to add a new one to my account which I purchased. The problem is, you can only do that by calling them... With your broken phone. Their chat service can't take the same information to verify.... Asinine.

Straight talk auto refill my account to the wrong phone number. Refuse to activate mine. Call several times. They always hang up on me. They put additional $96.00 on my account and refused to return my money or activate my phone. I want all my money back. Be aware these people are scammers, will take your money, you get no service and will never get your money back. l want all my scammed money back.

I have been a customer with Straight Talk more than 10 years. I did like it in the very beginning until recently. The last two months I’ve been having issues with my phone so when I call customer service and try to talk to them about it one I get hung up on or they’re just completely rude, Straight talk customer service is the worst out there so today I change over to AT&T. I will never go back to straight talk. And yes they also own me money

My phone was stolen about 1 week after I added time on my phone. About 2 weeks later, I tried to change my number and service to another ST phone, but couldn't because I couldn't tell them the 2 numbers I called the most the last 7 days I had the phone. How was I to know this information when I didn't have my phone. I lost 3 weeks of service, my number, and my phone. The week I added service to my phone I was double charged for my service and they told me that it wasn't their fault and would not refund the money. This is after having Straight Talk service for 10 year. They chose to lose a customer over approx. $90.

I bought a phone with them online, never got. It's been 13 days. I paid for shipping and handling. I call them every day trying to get my money. They was rude hanging up in my faces. Saying they was gonna create a ticket for me, never did. This is my 30 times trying get help. I need my money Straight Talk or I'm gonna sue.

My wife sent her new phone in for warranty 9-1-23 and they told her they will send her a new phone. In a month and a half she has been hung up on numerous times and sent 10 return labels. Still no new phone. Everyday it is a fight with Straight Talk. They owe us 300.00 dollars and still nothing. Straight talk sucks and I would never recommend this company to my worst enemy. This company needs to be put out of business.

I bought two phone cards, they charged me for three. I called and was talking to someone when we got disconnected. They called back, it rang once then they hung up. The refund department called and I had to get a code from them off my phone. They were supposed to call right back and never did. They owe me $56.93.

I've been a loyal customer for over 10 years and y'all just lost me! I've been waiting on a replacement phone since Sept 10 and still waiting!! And your customer service is rude and give zero ** about the customer or their loyalty or trying to resolve the issue! I am done!

I've had Straight Talk for years, and have had no issues. The service has been great, as well as the customer service, until now. Recently I bought a service plan for my 84 year old mother. I bought it over the phone. After checking my bank account, I saw that I had been charged twice for that transaction. So I called customer service three times! The agent needed to send a verification code to my mother's phone. I didn't have her phone with me, so I had to drive to her house, then called customer service again. I was hung up on. I called again. Then I went through all the steps, and was finally transferred to another agent that would gather information to issue me a refund.

The first girl I talked to in customer service hung up on me and the second person who finally tried to resolve the issue "helped" but was very rude with their tone and short-tempered. It would also have been easier to talk to someone who spoke fluent English. They couldn't understand many things I said and interpreted what I said wrong.

Straight Talk has become terrible over the years! When one makes an effort to reach customer service, is someone across the Atlantic Ocean who cannot resolve the need of your call and is difficult to communicate with! In fact, their mobile service is more than terrible. I switched to their $65/mo service plan with unlimited data/talk and yet I having issues with my data!! It seems to be Straight Talk is scamming their customers!

I would give a zero if I could!!! I've been a Straight Talk customer over ten years and the service has become unbearable. Calls being dropped, internet connectivity very spotty & text messages not being able to be sent until a full minute or more later. I decided to go with another service provider and got my number ported to the new provider, only to discover Straight Talk had locked my phone. A phone that I had bought through Walmart, not Straight Talk. Was told last night 6:30 EST that an email would be sent within the hour with the unlocking codes. NO email.

We've been with ST for 13 years. With no info, they put all 3 lines on one plan, changed dates on one, did not pro-rate fees and overcharged me. When I complained, my sim card "quit working "...yeah right. Took a week, no supervisors called back except 2xs but then would hang up. No one would or could help, if I got someone to stay on line. CS has only gotten worse with Verizon and I did not think ST could get worse but it did!!!! So I started switching to T-Mobile before the weekend. ST kept my number hostage, would not port over until after due date. My bad, I forgot to turn off auto-pay so they got 116 dollars and refuse to give back. I never used any data on cells and only one day on home...they stole my money.

I’m sorry. I don’t usually write terrible things but these people have completely screwed me over. Bought a brand new iPhone 14. Well about a month after having it I will send. It stopped working and said the sim card wasn’t compatible anymore. Call them. Spent over six hours on the phone with them being hung up on multiple times when finally, I was told that they would send me a box to send my old phone back and then once they got my phone they would send me a new phone. Well it’s been over two weeks now. Never got the box.

I purchased a sim kit and with the help of customer service arranged for my existing number to be ported in. The agent took the required information to include the pin number for the 45.00 a month plan. I was told the portion process would take 24 hours and I would be good to go. That was 4 days ago. I have zero service. Yesterday September 20 I initiated via text using wifi because the handset doesn't work. I spent 1 hour with customer service who could not remedy the situation and the final message stated I need to call corporate. I asked for more information and was refused. Last night I went back into Walmart and a amazing associate spent 40 minutes attempting to get the handset up and running to be told over and over that no such account existed and the sim card was flagged as not being valid.

I bought a sim card, placed it in the cellphone, made the registration. No network. Had to do 6 calls and every time they said it would work after 5 minutes. But did not. Bad luck? No, bad service. Lost $35? Went on to another company.

Long term customer with 3 phones, won a Motorola Chromebook on their spin to win game, play every day, 7 phone calls 6 disconnections hours on phone, they said they don't offer that prize and it's under investigation, I have a picture of my winning, they are worthless. Switch to visible.

I have been with STRAIGHT TALK for over 6yrs. This month, they decided to cut my data on my $55, ($60 after tax and about 4 other fees) plan. When I called, the woman couldn’t even speak English, and tried telling me the phone I have isn’t supported with straight talk. When I explained my phone is an Unlocked iPhone 12 (meaning any carrier is supported) and have used 3 unlocked iPhones with straight talk since I’ve been with them (this one for over 2yrs) she was certain that was why. She couldn’t explain why I could still text and call, and emails would still come in yet wouldn’t load. I am now after 6yrs a Cricket customer. Never again with straight talk! You don’t get what you pay for.

I can't get justice. 611 can never help me with any phone service I use. I activated a Straight Talk plan August 22 and then they sent me a text my plan was ending in 2 days. I talked to a tech and they fixed it I thought but now they say it ends August 31. I went through heck to get that phone activated and the one I bought it from said there was no problem waiting to o activated until after payday. The help line said when I bought the phone they must have activated it. With no phone number? Ha. I didn't get one until I activated it myself. Brand new phone, brand new number but it's ending already.

THE WORST customer service I have ever experienced...and getting worse. Recently was advised all lines on the account have to renew under a multi-line plan which has not been the case for the 10+ years I have had service with them. Never opted in to any changes nor was I advised there would be a change. I was advised I needed to split the lines on separate accounts. Lines were split and NO ONE could tell me how to access any of the lines to add service for the next month. I went online and created a new account to add one line to. Error message. I called customer service which of course is overseas somewhere. NO ONE understood what the issue was or how to resolve.

After 7 days of not having a phone, because Straight Talk lost my number (How is that even possible??) I've gone back to my previous provider and have lost my number that I've had for over 20 years! I spent over 6 hours on the phone with them (not exaggerating), was told I had to wait anywhere from 2 hours in some cases and 24-72 hours in other cases for my phone to activate, which never happened as they lost my number. The company is silo'd meaning customer service can't talk to anybody, they have to email or chat with the "escalation team" which I don't think exists.

Spent 2 days on the phone trying to activate a sim card in my newly purchased phone.. It was on and working and then all the sudden disconnected and not 1 of the 34 representatives could figure out the problem that occurred on their end.

The only thing worse than the service is the customer service, you're better off talking into a shoe, or doing that thing with your hand where you talk into your pinky and listen to your thumb. At least then you don't have to deal with their ** customer service support.

Customer service with these offshore ** is a big pain in the **. They don't know how to talk English, there are NO supervisors, you only get to deal with one asshole, period. They don't understand you, you don't understand them, total idiocy. Named John or Mary, all of them. Really? When the call starts out with the name being a lie, it only goes downhill from there. Since Verizon bought them out, they went to shuts, just like verizon.

I spoke with 3 different customer care providers and not one of them could help me with my issue...I switched phone companies before getting it unlocked by Straight Talk (that was on me). I continued to ask support to put me back on my Silver Plan as I still had days that I paid for. By getting back on the plan I could then call customer support to help get my phone unlocked. Each person told me to call the customer support number for help unlocking the phone. I told each of them I needed my phone plan reinstalled so that I can actually make the call. None of them listened to me or did not care to help me further.

Added service plan. It worked for three days then phone service was dropped saying I needed to add another plan. Tried calling but all they say is, "Our system is loading," then they if they don't hang up they refuse to transfer then they hang up. To this day it's been 8 days and still the issue has no been resolved. If you read this please please spare yourself a tremendous headache and shop elsewhere.

They took three payments out of two different accounts upon the conclusion of my service after my phone number had been canceled. This is without automatic withdrawal but they had the credit card information. I spent hours on the phone, they assured me that this couldn't have happened but it did. I was given the runaround, managers, codes, email verifications. Finally I was told they already had my money and would need to pursue it through my financial institution. I'm cutting up the cards, closing my accounts. Back to cash is king. It's Constant non-stop headaches otherwise.

I helped a friend out by paying for their phone service online. Without my knowledge, or approval, they enrolled me In Auto-Refill. I contacted Straight Talk to complain and get it cancelled. Unfortunately, I couldn't hardly understand the guy, and he told me that he couldn't stop the Auto-Refill without confirmation from the phone. I ended up having to cancel the credit card and get a new one in order to get the payments to stop. Ridiculous, not to mention illegal. Paul H.

I have been with Straight Talk for over 10 years. Since then I have added phones for my daughters and husband. Recently, my daughter's phone broke (shattered) and she bought a new phone to switch her number to. I called in to activate it and because my daughter can't get into her phone for a text message or her last 7 calls, they refuse to activate her new phone with her same number because they say their new policy won't let them. If they can't authenticate through an old phone, they will not activate a new phone. When I ask to speak to a supervisor, they WILL NOT transfer me. What kind of customer service do they really have?? I am about to drop every phone I have with them, because they obviously made it very clear that their current customers mean nothing to them. No wonder they've been bought out.

Tried to reactivate an old landline modem and new phone, just wasted money on service plan card. They were no help. Kept stating, "Modem outdated, go buy new one." I went to Spectrum instead, got number for phone. Straight talk never would give number and phone is ready to go, no more running to Walmart every month for new service plan.

I have been a Straight Talk customer for several years but it is getting a bit more difficult to justify staying with them when you need any type of help from customer service. Is it off shore?? Truly whenever you have a situation which requires some action on their part, it seems if it takes a turn to being a little difficult, they will DROP THE CALL. I was helping out a friend change service and had the call dropped 3 straight times. Not only was time wasted but the frustration was bad. Try ** because they know how good customer service should be.

I have a Tracfone. Straight Talk stole my cell number, disconnected me from a call and now will not let me make or receive calls. I never signed up for straight talk. This was done without my knowledge or consent. It has a horrible impact on my safety and ability to keep in touch. I wouldn't trust straight talk to handle calls for puppets. They're crooks. And now they want my personal information??? For what? To steal from me again.

I have 3 Straight phones. All excellent. Purchased at Walmart. Great prices. They use Verizon network. Customer service good. Easy prepaid service. I would highly recommend! All types of phones and service plans.

Every month I'm charged over 90 dollars for two phones I don't even have access to, tried to verify it was me to cancel them, and they claimed they couldn't authenticate. Despite the fact I informed them I no longer have any access to these phones, they claimed they couldn't cancel them at all because of the failure to authenticate the codes used. It's a stupid, unfair system, and I'm charged 100 dollars per month for 2 phones I can't even access. Don't use Straight Talk ever, trust me, find better alternatives elsewhere. Customer Service is absolutely appalling.

You have the worst customer service, I got hung up on and then the agent left the chat on me. I paid 100 dollars for your hot spot service just to be told within two days my data has been used all up.

I have had to reach out to Straight Talk twice in the last several weeks. Once because we lost a phone and needed to cancel service. After 35 minutes on the phone, and talking with several people, I am told that I can't cancel service unless they can send a verification code to that phone. They didn't seem to understand that the phone no longer existed. Then I needed to see if I could get service on a international trip. I was lead to believe that for $10 I could get this service for 7 days. I agreed to this, was charged, and then the customer service representative said the charge was only so my phone wouldn't be turned off while I was out of the U.S. not that I would have service. I asked for a refund but he couldn't do that, I had to call someone else. The language barrier between customer service and myself created more confusion than necessary.

The worst customer support possible and the worst technical support. Awful system that does not update or keep enough information. Very limited capabilities given to support people, and they have no capability or authority themselves. They will disconnect the call when they can’t help, you or if they don’t know the answer. They act like program robots, and they have cause me to lose a lot of money for my business.! One small issue and you get lost in the loop of incompetency of actual system and customer support staff. I wish there were negative stars that I could choose as their rating. I am moving to another provider, but they will not release my phone number to another company. Straight Talk is an absolutely awful company. I wish I had read the reviews before I chose this company. I don’t recommend this company to anyone….