Straight Talk Wireless Reviews

I've been a loyal Straight Talk customer for nearly a decade. Years ago I loved ST. The service was the best in my area, the plans were affordable and the data actually worked. However, my experience with Straight Talk over the last 5 years has been absolutely ridiculous!! Every month there's a new problem with one of the following recurring issues: the process of purchasing a pin through the Walmart website, refilling my plan, or data not working at all after refilling. I have spent hours and hours on the phone with customer support each month with zero help solving the issue. I or a friend have searched the internet and figured out how to fix the issues on our/my own. It is time consuming and aggravating.

I've used Straight Talk for 2 years with no issues. All the sudden, I can't get a signal at my own house. I spent most of my Sunday 2-23-24 sitting in a parking lot where I could get signal on the phone with Support. I was repeated assured this issue would be resolved. It wasn't. Straight Talk support leaves MUCH to be desired. Effectively, I'm spending 65 bucks a month for an alarm clock. As it stands there seems to be no resolution as I have no signal to even correspond with Straight Talk Support. Well, no more. Straight Talk is done. They will NOT get another dime for their crummy service and support.

I talk to you on 12/16/2024, 12/29/2024, 1/7/2025, 1/28/2025, 1/29/2025, 2/7/2025 & 2/11/2025 & I see you have not done anything. I was told by Straight Talk and TracFone they would be able to change my number back to my old # endin 8646. I gave them the IMEI number and told me it wasn’t a problem. I gave them what the new # I changed to ending in 1555 and they told me they would not be able to fix it now. I provided them with my new phone's IMEI and phone # ending in 9722 and they told me they could change my number to my old one but told me they couldn’t.

I have been a straight talk customer for over 10 years. On 11/30/24 I purchased an iPhone 12 $199. I used $100 of my reward points and I paid the balance of $107.99 through my PayPal account. I received two emails 1st showing my promo code and 2nd Thanking me for my or along with order number, stating I would receive another email with my tracking number when item shipped. It is now 2/20/25 and 8 phone calls lasting over 45 min. I was told my order was cancelled by straight talk and my reward points would be returned to my account which they were but I still haven’t received a refund for the $107.99. My advice to anyone is never place an order for anything on their website. I am an elderly woman living on a fixed income and I need my money!

Criminals and crooks. I specifically paid for the Unlimited Hotspot plan. I had to call "tech support" 5 times. They temporarily fixed, then I'd get a message saying I was out of data, so I'd call them again. One time, one of the techs actually downgraded my plan for no reason, and without asking me. I had to call back to get THAT fixed. When I finally got them to admit I was supposed to have unlimited data, they tried to sell me a Sim card kit and claimed they couldn't help me unless I bought it.

They lied to me. They've stolen from me. They took reward points from me and never give me anything for that then they lied to me about it and then they refuse to refund my points to me. They are horrible. They speak to customers as trash and are rude. And do not ever listen or help.

I ordered a phone and unlimited plan. when I received the phone there was not a plan inside the box but only a sim card. when I followed the instructions for activation that came with the phone it was prompting me to pay for a plan with Total by Verizon and not Straight Talk. I called straight talk and gave them the information of the phone they sent me and they questioned if I ordered a phone from Total by Verizon. After proving that I bought the phone from straight talk with the invoice #, I was transferred to a manager.

I am a mother writing this because of my daughter's account. I personally love Straight Talk but I have been trying for months to get in her account. I finally did and for a month now I cannot get a line that was added on to her account without permission. And now I can't even get customer service. It will not go to customer service for me. Long story short they're teenagers. Her other family got into her account added a line and we need that off of there ASAP. It's been months. Why can't I get it off of there. When I try it says it texts a code to that number. I don't want it to do that so yes I am very dissatisfied and very frustrating because there should be a way to fix things like that especially when it comes to teenagers. That's just not safe in Straight Talk. Should be safer for our children.

I have been a Straight Talk customer for 12 years with two phone lines and home internet. Due to a banking error, I missed one automatic payment and tried to make the payment the next day. Now they say that my services are no longer available in my area. Customer Service says there is nothing they can do and refuse to elevate my case. I am leaving Straight Talk today!

Straight has slow data, and they like to double charge people that are on auto pay! So I will be finding another carrier, up yours Straight Talk! So if I was looking for a phone in 2025 I would find a plan elsewhere.

Worthless and a waste of time.

I've had Straight Talk for years. Just recently I have been getting charged from straight talk when I had already refilled my service. Two extra charges in November 2024 and one January 2025. Has anyone else been getting money taken out of their accounts when not enrolled in automatic payments?? Keep a close eye on your bank account...

ZERO STARS if I could.

I could write a book. Sum it up 6+ hrs, 7 people over 3 transfers. 1+ hrs website in chats no solution for Thier errors in my orders address. That was today day one email addresses bogus. If you have this service contact a lawyer now you will need eventually. I am working on a petition now and my legal avenues to show customer is always legally entitled to fair, true as advertised service. Don't give up. Fight for consumer right.

Purchased my device from Straight Talk. Signed up for service-couldn't get device to work. Chat is bots or has very long wait times. When I finally reached a real person on the service number, I instructed them to cancel the account. That was 4 months ago, I'm still getting charged on my card. NEVER give them a CC # for Auto-refill. I keep disputing their charge on my card and they keep making them. Apparently no one there (if there is anyone) ever looks at accounts or chat records.

Straight Talk need to get representatives that actually know how to fix your concerns. They have a bunch of uninformed technicians who are getting paid just to answer the phone. I have been without Data, Wi-Fi connections, and I can not send out any text messages. They say they have troubleshoot my device and that there are no outages in my area, but still I do not have any connections. I was told for the past 3 days that someone will contact me, and no one has contacted me. I am requesting my full refund of which I just paid them Monday!

Ordered a new phone from Straight Talk and UPS lost it. It's been over a month and they still have refunded me for a phone I never received. Talked to their customer service many times and always get the runaround...

My experience with buying a phone and plan combination is terrible. After discovering the salesperson at Walmart Electronics dept sold me a phone with terrible undisclosed terms, I proceeding to return it back to the store. I was told Walmart can't refund my money for the device but call Straight Talk directly instead. I called Straight Talk to refund the Prepaid Contract Minutes Card and said they can't do it without it being connect to another phone. Went back to Walmart and now they can't even transfer or load it back to another phone. Nothing but runaround. Straight Talk sucks and Walmart Electronics Sales department sucks. Avoid buying a phone at Walmart!!!! They kept my receipt and paperwork. So frustrated.

I lost my PIN number but had my receipt for a 6 month plan that I had purchased. I called Straight Talk customer service and they would not help me so now I'm out $276 and 6 months of service. I wonder how many other people they have ripped off like this. Searching for another carrier for my phone plan now. So be careful dealing with them and don't make the same mistake I did.

Straight Talk should be defunded. Don't even try. Try to sell your phone. I recently got told off violently by a "supervisor" through straight talk from the Philippines after being on the phone for two hours trying to get resolution. Leave straight talk. This guy sounded like a thug. I actually feel frightened for my life. And reporting seems to do nothing. I reported to FCC and BBB, nothing. They will abuse you and do nothing about it.

I use to love Straight Talk. Never had an issue until now. After 8 years of being with them they have deleted my information and are giving me the run around about what's happening. None of my verification work anymore and they will not allow me to purchase a plan and give them the code to activate my phone. I've been told I can only give my information over the phone to activate my account again. Which is extremely fishy since I already have the code to add service to my phone. It will not go through whatsoever.

I asked to transfer my number, and I call the phone. They took 25 dollars today but why is my number not on and my phone number not showing on my account after I called to transfer my number to my new phone. Also they’re refusing to picked my call again. I got three line and had my numbers for over a year. All I asked was to transfer my number to a new phone, I buy from Walmart.

We had Straight Talk home internet for almost a year and we had so-so service. I don't want to bash the company but I basically would love it if the company would see this and I won't have to hear a fake apology. So we bought a prepaid internet card at a store that starts with a W and went to use it at home over the phone and they came back with an excuse that the card "wasn't scanned properly". Called the store and they said they can't be scanned wrong because there's only one way to scan it at the register. Called 3 times, first they had us take a picture of it and email it and we waited and nothing. Called back two more times and they fought with us and lied to us letting us think we would have internet and within a few days it shut off. Wouldn't work with us or fix the problem so we were out $45. So we switched to another internet company. I guess they don't mind losing business. Double thumbs down for Straight Talk.

The chat on the website wasn't available, so I called. Kent ** assisted me with setting up my account and phone connection. He was extremely helpful and pleasant to work with. I greatly appreciated it.

I originally switched to Straight Talk Wireless because of their promise of affordable pricing. My plan was supposed to be $70 a month for two phones. However, after the first month, they began charging each phone separately—one at $100 a month and the other at $50. This turned our $70 plan into $150 without explanation. When I contacted customer service, I found it nearly impossible to get a resolution. The representatives seemed inexperienced in problem-solving and often put me on hold indefinitely. On one occasion, an agent temporarily fixed the pricing issue, but by the next billing cycle, it reverted to the higher charges.

When Verizon bought Straight Talk they ruined it. Verizon doesn't work in many places. The beauty of straight talk was that you get to choose your carrier. I was a straight talk for ten years and they just screwed me over by switching. Goodbye straight talk, hello AT&T! At least AT&T has good coverage in most areas. I don't appreciate being forced to use a company I don't like after ten years of being a loyal customer.

First month, the 100gb lasted the entire month. I only use one device for movies/tv after work. Second month, same use, lasted 3 weeks. 3rd month, lasted 2 weeks. I feel completely ripped-off and scammed!

I’m really upset with this service, I been with them for years. And now they changed how you can change the plan your self. I tried to change it, the past two months and it kept charging me the 65 plan. When I wanted the 45. So I contacted them on the chat line. They charged me for the 45. When I was already charged the 65, like that’s not what I wanted to do. It made no sense at all. So then I had to call a refund place? And they put me on the 45 plan this month, it’s not what I wanted, at this point I’m really upset because they lied and said they could put me on the 65, I checked my balance and it was still the 45.

I fell for their bait and switch scam! They sold iPhone 13 on Black Friday for $199. I paid and waited for my 2 day shipping. But my phone didn’t come. 5 days later I received an email from them saying they cancelled my order. I then began to call customer service. At first I was told I needed to go back online and order again since they were still in stock. I looked and they were but price was now double at $399.

The absolute worst customer service experience I have ever had and it's been on several occasions that I have been without service because of lack of technical support which now the website is "down for maintenance". I thought I would give them a second chance because I wanted to save a buck, but it's been a huge mistake. NEVER AGAIN!!!!

Awful customer service. They lie about fixing the problems and never deactivate your online portal. Stay away from this company. I purchased a phone on line with Straight talk for 4 days. The agents located in the Philippines could not transfer the number. I was told I could send the phone back for a refund. It has been 6 weeks. I keep calling. They shut my account down 2 times and still no refund!!! I was told many times someone will call or my refund will go through in 1 to 3 days. All lies and the last agent so far said there is no record of me calling or reporting a problem!!

Straight Talk is a horrible service, I definitely do not recommend trying any of their services especially Internet devices. They are not one of the most reliable networks, and I've had nothing but issues to the point I'm even writing a review. That way I can prevent others from enduring the same things I'm going through like for example on my hotspot device I just added 100gb of Internet and less than 2 weeks I no longer have internet access on top of the fact that I have not used all 100 gb of Internet data because my hotspot device keeps track and so do I because of past incidents. I am telling you all as a warning do not get Straight Talk. They are a horrible service to have and a scam!!!!

Straight Talk has poor service. I would not recommend it to anyone. I bought a new phone from them about a month ago and ever since I did the phone keeps dropping calls. I call them. They claimed they fix the problem. It has been days went by and every time I used the phone it keeps dropping calls.

I've had Straight Talk ten plus years and since Verizon has taken over, it is the worst phone service I have ever had... I am currently looking for a new service... Any suggestions? My phone service has never been this bad, When my phone would lose service, I have to restart it to get the service back. I blamed it on my S23 So I got S24.... But now I see it's the service.

Absolutely the worst company. Less than one star. When activating two phones, the customer service rep mistyped my email address. The phone was defective so I was instructed to return it to the store. I was assured I would not lose the $75 plan I just loaded on the phones. However, when I exchanged the phones, I lost the $75 anyway. Stated they could not transfer it because their agent, who did not speak English, mistyped my address. The least they could have done was refund the minutes since none of the situation was my fault. I even SPELLED my address out to them. NEVER again!!!

Had an iPhone 7 I got thru Straight Talk back in 2020. I tried to unlock the phone and they claimed I never had active service on it because they messed it up. Yet paid 55$/a month for this phone for at least 24 months but they claim because THEY didn’t put the SIM card thru right they it was my fault and tried to say an iPhone 7 is brand new. It’s like a 8 year old phone. Garbage. The customer service is awful!!!! Get a different company.

When I tell you the best I mean the best... I just went through a hurricane and my bill is due tomorrow and due to current events they gave me almost 2 wks FREE on them!!!! THANK YOU I NEED THE HELP!!

Do not use Straight Talk service. I have experienced some of the worst customer service I've ever had in my entire life. They should call it Straight Trash!! My phone had been hacked. My biometric fingerprints and pin number has been changed on my phone. I called customer service to try and get them to get them to reset my. They asked my four digit security pin that was associated with the account. One that has not changed in over 10 years and that had been changed as well. I asked to speak to a manager and when I spoke to her I explained to her the situation. When she looked into it she offered to send me a new phone to replace the one that had been hacked. She gave me a reference number so I could get the tracking information for the phone that they were going to send me.

Don't have a death in your family and try to call them. Didn't have phone with me. They would not give me any information on bill date and to get service shut off after my mom passed away. Asked many times for a supervisor and was told they could not give me one. Glad I don't have them 'cause would drop them if I did! I was so frustrated that I hung up on them. Also was on hold for 50 minutes.

I have had many problems trying to just renew my monthly subscription, some how personal info gets messed up with account and Straight Talk will not allow me to refill my monthly account. I am done and will cancel this trouble some talk account.

Do not use this phone service. You will never be able to port out your phone number to a new carrier. They will tell you they will let you and then make up bogus reason why they will not let you port out your number. They will blame it on the new carrier, but they are the ones who will not release your number. I tried many times to get my number released and they are saying the new carrier is not entering the correct zip code. When I call the have them explain the matter the zip code the new carrier is entering is the exact zip code they have on record. They simply will not release my number. For your own sake, never use this company.

Don't buy from this company. They don't care. All foreign customer service, no resolutions. Flat-out lie about products. Whatever you do don't buy their phones.... you open you own it... I told them I was leaving, they offered nothing for resolution.

I was not surprised to see one of the lowest ratings I've ever seen in a business however I was surprised to see not very many people talking about what horrible reception Straight talk actually has. All the other services I've had including TracFone has reasonable coverage in my area all except Straight talk. Their coverage is the absolute worst coverage I've ever experienced with any phone company in my life. Tack that on to the rest of the horrible things people have said about straight talk and you have your answer.

Bought the 45 dollar monthly plan specifically for the 5 gb of Hotspot data. Also bought 2 extra gb of Hotspot. Never used it because every time I buy extra Hotspot it messes up and never allows me to use it so I call support and they tell me I have no Hotspot and there is nothing they can do. Very terrible experience every time, I've dealt with this 3 times with them so now it is time to move on, suggest everyone do the same, will never use their service again. Sure as heck won't recommend!!!!

Use to think Straight Talk was good until I became a 10 year customer with them, recently they had a promotion but for some reason I couldn’t get it and the point system they use is a complete joke since it would barely move even though I’ve bought phones and was never late on my bill. Long story short they don’t care about you and there's no benefits other than it’s contactless so you’re better off with a different carrier.. Should call themselves straight rip off instead.

They suck big time, if you lose or throw away your service card after friggin activating it, Thinking they did their job, they have NO other way of looking up that you've actually purchased the service. Meaning you are stuck with having to buy another service card! I am NOT spending $80 to fix THEIR mistake! I am gonna go with Mint mobile. Screw you guys.

The absolute worst customer service. Cancelling service on a broken phone, which won't power on, is impossible. The only positive thing to say is that they are at least polite in their inability to provide any help. I can't stress how bad this company is.

It took 24 hrs to transfer my number to a new carrier. The zip code was for Doral, FL. Never been there. That was the zip tied to my account, preventing the number transfer. It took 5 calls to get this specific code. They tried every word phrase to prevent me from getting this certain zip code. Customer service is very difficult to understand, plus the noisy call center is terrible. Nothing wrong with the mechanics of the phone service, just terrible customer support.

I'll NEVER LEAVE! I'VE BEEN HERE 15 YEARS NOW!. I cannot believe he spent over 1hour trying to help me when I messed up the account!!! Totally my fault but instead of writing a ticket like the previous 3 representatives HE DID EVERYTHING THAT HE COULD UNTIL IT WAS FIXED!!! I can't express enough how thankful I am to him!!! Straight Talk would be ignorant not to promote him and keep him!!! Thank you Jay ID #**

I bought a bring your own phone kit, the sim card was not working and when I called customer service they said they were going to send me a new sim card. They sent it out but forgot to put the apartment number on it. I called them back to try and get it fixed they refused to call the post office and add an apartment number to it. Then said that they would resend it but hung up on me before they verified the address so again they sent it without the apartment number.

Bought $45 plan with sim kit to use unlocked phone that was compatible. When activated only internet service. I was told by someone higher above phone is updating, will take 30 minutes to an hour and nothing. Call back as I did. I was told I will be transfer to someone higher who can take care of problem second time. Had me waiting 50 minutes for automated machine to leave a message. Big sham. Lost my $45 dollars. Customer service got you going around. Problem not resolve. Rather not go through frustration. Believe they don't know what they're doing. Terrible customer service. Better to pay little more with other carriers to go through terrible customer service. Keep calling back and hours on phone with them. Same problem persist.

This company is terrible!!!! Do not use them!!! When trying to transfer our phone number from them they were very inadequate! Save yourself and use another provider! They lied repeatedly to me about transferring phone number.

Purchased phone on August 12 2024. Still no e-mail. Still no help from StraightTalk. Worst mistake I have ever made. Cost me 249.00 dollars. Had to go to another phone company. If you're smart go with someone else.

Be careful if you want to spend some time with customers service on phone, not helpful at all, They cancel my plan without a notice when was on autopay, and the promotions never applied to account. Not happy with the switch To them.

Worst ever customer service. Outright lies and word games from “supervisor” Joseph # **. I highly doubt he even told the truth about his name or number. Wouldn’t answer anything about a phone we order and got from them that had no SIM card. Said the order number wasn’t correct (even though I’m reading it off the email from them). Refused to escalate or help in any way. Needless to say we decided to go to another company.

I ordered phone 3 months ago and added insurance. The charger worked 3 days and stopped working. I informed straight talk of issue and was told a new charger will be mailed out to me. That was going on 3 months and I have not received charger yet. I'm on hold with them now for the last 20 minutes. They keep coming back to phone thanking me for holding on. I'm sick of these people. I will not recommend them to anyone.

I purchase 2 phones from Straight Talk wireless.com. And one of the phones that came was glitchy. I spent 2 months and over 8 hours on the phone. Trying to get them to replace the phone finally. I took note of every phone call. Everything that happened during the phone call and I ended up having to contact BBB to get them involved to finally get straightTalk to honor replacing the phone but it took BBB to actually get it done. I have been ripped off by straight talk taking my phones and not giving me new phones more times than I want to count. Make sure you take every note of every email phone call and tracking numbers, How long you spend on the phone With them everything you can possibly give to the Better Business Bureau to get them to help you. And I promise the Better Business Bureau works for us not Straight Talk.

Our service stopped in the middle of a service plan. Straight Talk told me I had to go get a new SIM card from Verizon so I did. That didn’t work either. Had to go get a new phone with a new sim. Then they tried to tell me I had to buy another service plan when there was 16 days still left of the last plan. Straight talk has went to crap! Avoid them!

Got a new phone from Straight Talk. A Samsung Galaxy. Nothing but trouble since I got this phone. Cannot make calls. Tells me not connected to a network. Tells me emergency calls only. Multiple calls to Straight Talk over the past few weeks. No results. Walk me through the same exercise each time. No results. Still have the same problem. I am changing carriers after more than 10 years with them.

Well, my experience with Straight Talk has been somewhat great. However, let’s talk about the lack of urgency when it comes to providing the customer with the correct information. The agent will say they are having technical issues so they can delay the call and not assist with the concerns you have for your account. Once you ask for a member of management all of a sudden the line either disconnects or they will tell you there isn’t an available one which is not the truth. This company needs an overhaul badly.

Worthless company and customer service!!! They lost my account and made me switch everything and then took away all my loyalty rewards because of the switch although it was all due to their mistake. They refused to reissue my rewards and transferred my call numerous times on numerous occasions before they told me they would do nothing.

I would do less than one star, I would. Would not allow me to cancel an order 10 days before it ever shipped. Joke of a company. Do not order anything from this company. Please order from anyone else.

Been with Straight Talk via Walmart for approximately five years, tolerated the service as I'm not big on talk nor data. Poor signal (fluctuating one to two bars at home location ) and approx. 30% of attempted use (no signal or not registered on network). Have to turn on/off airplane mode or reboot phone to get signal. Never once called C/S until 8/2024 to unlock my phone so I could port MY NUMBER over to a new carrier. Was a horrible experience, lasted 5 plus days, except for one exceptional C/S rep. who took me through the unlocking process. An angel named [ANGEL] to whom I gladly give TEN STARS.

They misrepresented themselves at every possible opportunity. They immediately disavowed their advertised special the moment the device was beyond its return date. Their business model is to bait and switch unsuspecting customers.

We were in northern MN last week, and I had to work. The wifi at our resort was having issues and was not working. I purchased a Moxee hotspot at Walmart that was through Straight Talk. I was having issues getting the SIM card seated (this is stupid from the get-go, the SIM card should be ready to go). I called customer service and Eric #** was absolutely the worst customer service rep I have run into in decades. He was rude, was not in any way helpful or kind, and he would not transfer me to someone else or escalate the issue. He thought it would be ok if it took 3-5 business days to MAIL a new SIM card. He was an absolute jerk. I will NEVER buy anything associated with them again EVER.

My Sim card quit working on my Iphone 6 s. Straight Talk sent me a new Sim card. Because I could not remember my four digit security pin they could not activate my new sim card. Now I cannot make calls or take calls. My phone is useless! Word of Advice don't forget your Security Pin if you go through Straight Talk wireless otherwise you are in trouble.

I came to Straight Talk on April 18th 2022. From that time till now my bill or refill started becoming earlier each month from the 18th all the way up to the second of each month then it moved to the first of each month. This month as in August 2024 I will have to double refill it. Refilled on August 1st 2024. It says that it is due again on August 31st 2024. I have called customer service twice about this issue. They always give me the same runaround. You have a 30-day plan. But what they cannot explain to me is how I started out the 18th of the month and now I am being built twice in August.

I purchased Straight Talk after returning from Korea and had no issues with the service. After several months I did automatic payments. After that I noticed my phone scrolling frequently. It looked like since they had my card info that they could manipulate my services so I went back to buying monthly refills. The service still sucks. They slowed the data. I discovered Straight Talk is owned by Verizon. That's when I foresaw issues due to an ongoing dispute with Verizon who by the way has fallen drastically. Needless to say I will be changing services. I think they all suck now!

Legitimately concerned that my security of my account has been compromised. Do not use this service. For some reason there are two accounts for both my Email and Phone number and I cannot delete either of them without calling their horrible customer service. No access to the one with my phone number and I fear that the security measures have been changed. No help from anyone from the company. Almost feels a little scammy.

Phone wouldn't work after 7 days of adding a 45 unlimited card, called support, they keep hanging up after putting me on hold. The most ridiculous customer service and phone providers ever and by far worst customer service

First and foremost Straight Talk customer service is Horrible. I closed my account and removed my debit card and was still charged $90.00. When I called, I got a ticket number and was told I would be refunded 5-7 business days. Weeks later representatives hung up on me and one refuse to confirm the refund was even submitted. Run, Don’t waste your money or time.

Straight Talk hit me where it hurt. Charged my card twice and when I called, first they said, "Oh your paid through next month." I said no I want to pay once a month like I signed up for. Then to get me off the phone they lied and said I would get a refund in 24 to 48 hours. Never got the refund. I waited to write this review to give them a chance to make it right. They have no intention of doing that. I shouldn’t have to call again and beg for my money. I really could not afford the two payments this month. They don’t care.

Trash service. Says unlimited but throttles you down to low speeds after a handful of days. Shuts off data every time you try to download something. Data disappears till you call and complain to some third-world country.

I've had Straight Talk for years but here lately their security has been compromised. ** or big government, I'm not sure? But I get incoming call records erased by someone. I call their customer service to ask for the main corp. address to file a complaint and they won't give it out.

I been with Straight Talk 15 years or longer and I'm leaving them. Their service nowadays suck. Their phones suck especially with system update that just screws it up worse than it was. GETTING T-MOBILE COST ME 30 BUCKS MORE. OH WELL STRAIGHT TALK WOULDN'T RECOMMEND TO NOBODY.

The worst in the industry! Horrible outsourced "customer service" in the Philippines. What a complete disaster and epic fail of astronomical and exponential proportions. This place needs to be shut down forever. They are worthless, uncooperative, and deceptive! Completely worthless warranty service! Terrible and unbelievably pathetic. Every call is at least 45 minutes long.

Straight Talk's service is absolutely horrible, and I would never recommend it to anyone. I am switching to Verizon, as I have been with them in the past and never had an issue. Every time I call customer support at Straight Talk, I encounter terrible representatives who don't speak English and refuse to help with any issues that arise. I've had trouble accessing my account, and they refused to help. Despite joining auto refill, they still make me call and join auto refill monthly, which is absurd. The service doesn't even work— I am without reception throughout the day, and it's hard to get a signal anywhere.

I don’t really have any issues with my service. Straight Talk offers Point rewards for every payment you make. Just tried to update my email so that I am given credit for every purchase we make to straight talk. I got a message that an email was sent to verify the new email…. Never received the email so decided to try and contact customer service. They are only open certain hours so I had to use automated. Codes are sent late, only last 10 minutes by then it’s too late.

I have had Straight Talk for about 10 years now. Never had any issues. I have gone through about five different phones however it was my fault for them breaking. When I get a new phone it takes me all of 5 minutes on the customer service line to get a new phone activated. I prefer the no contracts, and in my area I have always had great service. Recently since the 5G rollout I got a 5G phone and still have had great signal and service.

**Warning: Do Not Buy From Straight Talk.** I feel compelled to share our infuriating experience with this company in hopes of sparing others from the same ordeal. My 18-year-old daughter spent nearly $800 of her hard-earned graduation money on a phone from Straight Talk only to receive a completely defective product. The phone doesn't work at all, leaving her without a crucial tool as she prepares to head to college in the fall. To add insult to injury, we have been on the phone with Straight Talk's customer service for 8 days straight, only to be met with indifference and no solutions. My daughter is now out $780, with no working phone and no help from the company.

Worst phone service I've ever had. They stole an entire year plan from my phone service. I buy a yearly plan every year. They won't take my ticket from Walmart with the code saying it was purchased. They won't go on my old phone that I put it on there with. They screwed me. I've been a customer for 20years!! I have seizures so I wouldn't have even known my phone was up if I didn't look at my phone. They also refused to let me talk to a supervisor!

I was with Straight Talk for eight years. I recently purchased an expensive new iPhone from them and for some reason, the SIM is locked! I can not set up service. I spent two days calling and talking to multiple reps to no avail. I gave them my account information but they keep telling me some of the information is wrong! So now I have an expensive phone that I can’t do anything with except get on the internet! Don’t waste your money on this company! If I could give them zero stars I would!

I tried for 4 days and 11 calls to get my home internet working. All they did was make it worse. When I first called it was slow and would come go. After first call didn't work at all. Gave me the run around so I canceled it.

I have been with StraightTalk since 2009. At one point I had 4 lines on my account and paid each one separate. I now have 2 lines and have been forced into a family plan. This family plan requires both lines to be paid at the same time. There is no way to keep them on the same account and pay separate anymore. Feeling sick to my stomach that a company can treat a long time customer this way without a care as to the customer's preference. As a disabled mother with a child away this was always convenient for our situation. If I was to pay the entire bill for both of us I would have to wait 2 weeks for her to come home before I could purchase food. She would be in the same boat. Will be looking at other companies now.

I buy it at Walmart with no option to return but to my understanding, if the phone is unlocked, it's supposed to work with the Sim and bundle of straight talk. It's NOT working. Customer service of Straight talk is in India (because why give jobs to American?), with unprofessional team (that you most of the time can't even understand) and do not know what they are doing.

Hi. I bought a hotspot device and it 5 days for me to get the service working and many hours over the phone. They also lied to me by saying they will give credit for the inconvenience but all they did was start the plan 5 days later. Not worth so even though it's a fair price it's really what you're paying for.

I was a loyal customer with Straight talk wireless for a few years and thought the company was great. I even recommended a few people to them. I never had any problems with them or the service until May 2024. My service ended for the month of April 2024, so I was due to start my new month of service in May. I was charged automatically without my consent on my husband's bank account (in which I previously used to pay for service in other months prior). So here I thought I was fine for the month of May 2024, and to my surprise no service was provided. I then called customer service (numerous times) to see why exactly this was happening and was told that they do not see the charge on their end, that it may be fraudulent activity, and to call my bank and dispute the charge.

I bought an internet router and refurbished phone from walmart with Straight Talk services and they cut me off my services even though I have always paid my bills. They said there wasn't anything they could do for me and I am a full time student earning my Bachelor's Degree online and I can not do my school if I do not have internet. I have 20 days of service left and they have cut me off so bad that my internet will not stay connected long enough to do any of my assignments. I have been treated unfair by this company and I want my money back. After three years of doing business with these people I feel that I am a loyal customer and it is not right or fair. Everyone who has a complaint needs to come together and let us do a protest and fight for our rights.

Worst customer service experience ever. After two (2) full days of calling customer support and having several workers hang up on us when they couldn't figure out what was wrong we were told to buy another Sim card and call back. After finally being transferred to the highest level of their support center the lady was competent enough to resolve the matter but after the phone issue was fixed she refused to say or do anything about the two days of our life wasted and the extra $59 wasted. Her Employee Identification Number was ** and she said she didn't have a boss I could speak with and she wasn't allowed to transfer the call to corporate since the original issue was fixed. DON'T WASTE YOUR $$ LIKE WE DID! GO WITH ANY OTHER PHONE COMPANY THERE ISN'T A WORSE PROVIDER!

I bought two hotspot devices with the 100GB plan cards. One didn't work, so I returned the device and the card. Bought two more. Still didn't work. Company refused the second return. Will not use again. I spoke with the employee below.

Completely disgusting customer service. They hire foreigners who are extremely disrespectful. One called me out of my name for no apparent reason, even after I clarified that the instruction given were from a previous colleague of his. Really sad company.

Wow. Went to the website. Ordered the only plan that offered a phone with the service. It did not come in the 5 business days and I received no email about it, because that phone is not available. I did not get an email until after I called. The website did not say anything about the possibility of limited supply when I ordered it and it charged my card immediately and when I call #1 they barely can find the info of my purchase #2 telling me I can get a refund if the phone does not arrive in 35 days.

Tldr: They share cell satellites which gives them pretty good coverage, and you can switch your phone number over easily, no matter the service you're switching from. I like these guys. (:

They lost my information and because of that I could not transfer my phone number. Very disrespectful employees, they laughed at me and never resolved my problem. Don't you ever try this company. I am very disappointed.

Do not deserve the one-star Consumer Affairs made me give. Straight Talk is crap. They are supposed to be affordable, but they turned my service off with me paying the bill in full. I called in to seek options on telemarketers and scam calls harassing me, but the representative turned my service off (without my consent). Don't spend your money with ST, go somewhere else, you can thank me later.

I have been a customer of Straight Talk Wireless for over 5 years. I had 14,000 reward point and wanted to redeem those points for one of their website's advertised offers. 14,000 points + $150 off a new phone. After 2 hours on the phone and multiple transfers I was informed by one of their employees that the rewards are not usable and are basically a gimmick. The promo code I was given was invalid from the start and no customer service rep was able to assist. It seems as though they just switch you from one department to the other hoping that you will eventually give up. Very deceptive practice! Why advertise something that they will not honor? The website is very bad. You have to login repeatedly.

If phone is damaged they will not replace it even if you pay for warranty!! They specifically said they will not replace iphone and I paid for warranty and it hasn't even been 4 months since I purchased my phone and warranty!!

Sorry if the company I've ever dealt with by far, bought a new phone, didn't activate, had to go back. Guy at the desk activated put the wrong number on it then I've called a total of four times now, every time I get transferred around, told that I can't do it, just for a simple number change and I keep getting hung up on every time after one or two transfers and I have to start all the way over and every transfer nobody has any information, start all the way over and it still hasn't got my number changed and I cannot make a call.

I signed up to make automatic payments on my son's phone. My son sadly has passed away but Straight Talk continues to deduct the monthly payment after repeated requests to stop. Don't ever sign up for auto payments because they will never stop.

I have been working for three days to get my number ported to another service. Since Straight Talk changed ownership the service in my area has drastically reduced. We decided to go with another company. Three days and 5 calls later totaling well over 2 hours we still do not have this done. I have explained to the person on the line right now what is going on. I am moving my number to another provider. He says to call that provider. I tell him I need the port pin first. He says I get that from the new provider. I explain that is not how that works and that it is a lock they have placed on the account. Then explain the phone is not getting text so we cannot verify through that method. So he says instead he will text me... WHAT!!!!

Absolutely horrible company. My phone never has any service. I literally work between two towns less than 5 miles apart and I don’t have any service unless I am in my house hooked to the damn Wi-Fi. I wish I could rate it less than one star.

Service was okay - you get what you pay for. My issues didn't arise until I tried to transfer my Straight Talk service to a new phone. After a couple of weeks and several conversations with Straight Talk support (trying to facilitate the transfer) it was obvious that they had no idea what they were doing. It should have been a simple transfer; but they couldn't figure it out. The last person that I spoke with told me that my new unlocked phone was locked and I needed to contact the network it was tied to. Instead - I ended up signing up with a new, cheaper, service and porting my number out with no issues at all. Goodbye Straight Talk/Hello Tello!

I would give them a half a star if I could I have owned this iPhone for seven years never had a Sim card in it. My son played games on this phone. I go to hook it up because mine busted. They told me I had to have service with them only for 12 months and $300 straight up you’re begging for service having to put locks on people's phones that work hard for their money on the phone. They owned for nine years pitiful, pitiful, and you're foreigners and I can’t understand you, every aspect of this is part of Walmart wise and quit Walmart. Any other products, Phone, anything, it’s all overseas, it’s all ridiculous. Quit using Walmart.

I've had Straight Talk Home Phone service since 2016 and the first modem had to be replaced in 2021 (for carrier upgrade). Its replacement quit working 5-22-2024 (not sure if it was the sim card or the unit) Three weeks later 6-11-2024 I received its replacement and have had no luck in getting my account and phone# switched over to this new unit. I've tried numerous times and keep getting told to "call back in a couple hours". This number is a business number and not being able to get this device activated is unacceptable! I've finally decided to give up and go to another carrier and hopefully keep this Straight Talk number. While the Straight Talk Home Phone is a good and reasonable it also allows its owner to be able to plug in their old outdated land line phone into it (the ones with the modular plug) But with all the hassle I've encountered, I'm giving up on them as I'm TIRED of their "run around" and the frustration.

The customer service is ridiculous. They obviously work off scripts and I was told there was NO ONE other than the customer service rep. that I could talk to when my issues were not resolved. I've switched to another carrier and would encourage everyone to do the same, as they are not concerned with being helpful if it isn't in their script.

I was over charged by Straight Talk, and when I called Customer service at least 3 different times none of them were interested in helping figure out how to fix it. They told me it was a problem for me and my bank. When I called my bank, who confirmed the amount that was charged, and merged the call with straight talk the straight talk representative continued to be unhelpful. They didn’t look into the problem at all and kept insisting that I was charged the correct amount even though my bank statement said otherwise. Since straight talk refused to look into the matter my bank is having to try and fix the problem that is on straight talk's end. Even my bank representative was appalled at the lack of customer service.

Have used Straight Talk for years and years. Yesterday I thought I'd take advantage of the free phone promo to have a back up phone and thought I was getting a deal. Woke up today to see that they charged me for the service plan and the phone and I called asked about canceling my order and just buying a service plan. Long story short Straight Talk is a billion dollar corporation and they are going to take weeks to refund me on my purchase because they sent me the phone after I called and asked to cancel the entire order then said my bank hadn't released the funds yet. Get ahold of them. And I did and they told me straight talk already had my money. So idk but straight talk is starting to irritate me. Took 120 bucks for a 45 dollar card. Crazy man.

Not sure if they are criminals or just ran by imbeciles. Tried to autofill for months after switching cards. Dealt with nothing but a system put together by a sadist and useless customer reps. Kept renewing via the nightmare and thinking I had auto refill just to be cut off at the worst times. This company should be shut down. Worst carrier ever. Avoid!

Worst customer service in the world. Don't buy a phone from their website. They force you to buy a phone plan as well then you spend 3 hours on the phone trying to prove that you even bought the phone plan they can't get the phone activated. They tell me to call back in 24 hours and then hang up on me. Employee ID number ** is who I dealt with. She refused to give me her name

I had Straight Talk for over 3 years, and I needed to transfer my number into a new phone. Therefore, I had to buy a so-called sim kit, which costed me $45.00. I asked Straight talk to put my old number in my new Straight Talk phone. They asked me all kinds of personal questions and said it will work. But it didn't. I lost both phone services. They did not refund me my $45.00, and they stole my phone number. I was not able to get my phone number back. All the contacts I had in my old phone were not able to reach me anymore, including my family. It was a terrible experience. Now, today, I still had that one phone I bought from Straight talk at Walmart two years ago. I wanted to give it to my daughter. They did the same thing with her old phone and number. Also, they stole my money, which I had to pay for a new sim kit, again. Straight talk owes me big time. All my losses, my money and frustration with them.

Today on May 30th 2024 Straight Talk's automated phone payment line, sign me up for auto refill and I didn't appreciate that crap, because if I wanted it, I would have signed myself up again for it. I tried Auto refill and it is a piece of crap, it's only a 30-day plan so if there's 31 days you get cut off for one day and you're paying for it. The bottom line is the machine misunderstood and signed me up on purpose, I do believe, but now it can't be reversed, so I'll get my phone cut off on June 30th until the 1st July and start over coz the auto refill is a load card. I tried to tell them dummies.

This is the 8th time my phone has been unregistered off of a network and they do nothing to help. I've been with this company for 15 years and this last year the company has went to crap. They will be losing a very loyal customer because they can't help fix anything. This is really a inconvenience to me when this is my only phone and I'm stuck at work and No one can get a hold of me. They suck and will give a bad review on every platform possible and will never recommend them to anyone!!!!

Pros: They have great coverage. You can get a good phone at a good price. Cons: Customer service is useless. Website is useless. I live by myself on my farm which is a 50 mile roundtrip drive to anything other than a Dollar Store. My phone quit working so I ordered a new Straight Talk phone from Walmart. Two day shipping for free versus me spending $20 and over an hour on the road. Phone arrives and when I go to activate it, Straight Talk insists I have to receive a code to prove it is me. I don't have a working phone till the new one is activated. In a last ditch effort to not have to drive to town I put the Sim Card from my dead phone into the new but unactivated phone. The phone came alive and I was able to receive the text confirmation.

I had a customer service rep add airtime to my phone on Saturday 5/11/2024. She sent a text verifying my account and since I received that text my phone calls and text messages haven't worked. I spent 11 hours on the phone with customer service and another hour on mother's day with upper management who guaranteed my phone would be working within 24 hours. Well here it is 34 hours later and nothing. I've asked for another phone since they messed it up or my money back since I can't use my phone and they wouldn't do either. Don't waste your time or money with this company. They SUCK.

The cell service is great, but they have the WORST customer service on the planet. The call reps are very nice to start, then when they don't have the answer they will hang up on you. Have been overpaying for the last two months, called to get this fixed only to be hung up on, or lied to about getting refunded for their error. We are looking into other providers because of this. They blamed Paypal for taking the extra money and claiming they aren't receiving it. I have screenshots to show the over payment.

I have been a customer of Straight Talk for about 6 years and maybe longer. I have decided to change carriers to **. I was on my Land Line for almost 7 hours over two days to get my phone unlocked from Straight Talk. I was finally able to get them to release the lock but I still do not have the code to have Consumers connect my phone to their system. The fact that Straight Talk do not have native speakers to talk with in the customer service department makes it impossible for a Senior Citiezen to even understand them. After the I finally got on the chat site for them they put a tech on the chat and got the release.

When you call you speak with heavily accented call takers and you can barely understand anything they say. After trying to explain what I need MULTIPLE times all I got was "Oh, so sorry. I cannot help. Goodbye." This has happened multiple times. I was staying with them because I thought it was inexpensive and convenient. Not so on both. I now have a plan that gives me more and costs 1/2 of what ST does and in person, English speaking associates to help until completion of the issue.

Worst scam ever! Bought a year card for $495 and the card was printed on the wrong card for Nezozero 2 phone plan, would not honor after manager aproved it at Straight Talk when sent back to store and called back to confirm.

So I tried to transfer to AT&T. Spent literally hours trying to get straight talk to release my phone. They had transfer protection so I couldn’t transfer. I asked repeatedly to have it removed and they kept giving me transfer pins. Finally went to AT&T in person and they called Straight Talk and got me transferred. It was a horrible experience and I wasted hours trying to set up & them transfer out.

My 93 year old mother lost her phone, and then moved to another service (based on a friend's recommendation). She has been trying to get Straight Talk to stop the monthly billing without success. A Walmart employee also tried and was at the point of tears trying to fix this. They want to text a confirmation number to her phone, which obviously she does not have. They then asked for a PID number, which she never set up. If you try to get a PID, they will text a confirmation number to her phone. Tried to explain to them this will not work with a lost phone. Told her without this information, they will continue to bill her forever. Numerous unsuccessful calls, even after offer other obvious solutions. StraightTalk people are just robots who cannot think or show any compassion. Even tried to give them my complaint without success. Now trying to work with Credit Card people to block payment.

Bought 55$ plan with 15 shareable hotspot data. Had a problem with activating my plan. And next day I had issue with sharing the data. They told me that I already consumed all the data. Cheating their customers.

Paid for minutes on phone and Straight Talk deactivated/ suspended the service but can’t tell me why! I see several other people have experienced the same issue with not getting the service they paid to have!

Just like to say think twice on having Straight Talk. If you have issues you can't go to Walmart anymore for help. All they do now is sell the phones. I have lost my photos, and important emails because of this matter Straight Talk, and Google have made me their most hated to person.

Zero stars if I could. The lady would not let me speak to a supervisor or another person. And told me she can't help me because I was using the phone I am having trouble with. I have no other way to speak to them other than this phone. So absolutely trash customer service.

I have my old Straight Talk phone that I was going to activate for my mother using FreedomPop. I spent 45 minutes on the phone with FreedomPop trying to get a SIM card to work finally they told me I needed to call Straight Talk to unlock my device. I called Straight Talk, spent 20 minutes on the phone with them and they told me that since I haven't used the phone in over a year I had to purchase a Straight Talk card in order to switch to FreedomPop. That it had to be within 60 days of ending my service that you could unlock the device, this just pisses me off so bad, stupidest thing I ever heard. Wasted my time. I've never had any problems with straight talk before and I've used it for 7-8 years now. But that about enough to make me want to switch.

Straight Talk phone service works ok but if your phone is defective, their customer service is horrendous. I purchased a defective phone from Wal-Mart which worked for about 2 months but then quit connecting to the Straight Talk network. Called customer service and did setting steps which didn't work and even received a new sim card but that didn't work either. After fooling with customer service for months, I finally got defective UPS return label and shipped phone back. Company received phone back but never would send replacement phone for the defective one. They are fraudulent, dishonest, and the worst company I have ever done business with.

Data is crappy, they double charged my credit card last month and have no record of it. You can't understand the foreigners in customer service and you just get a mumble jumbled up answer and they hang up on you. They will not connect you to a supervisor.

I purchased a phone on March 10, 2024. I woke up on April 21,2024, to a black ⚫️ screen. Phone wouldn't come on. Called customer service and was told that I would be receiving a replacement phone by Thursday. I called to see if it had been shipped out? Request was Denied!! No explanation, asked for a supervisor. I was told the "SUPERVISOR REFUSED TO TALK." Two phones in 3 months. NEVER EVER WILL I PURCHASE ANYTHING FROM STRAIGHT TALK WIRELESS.

Would never use again! Wasted $45 on this which was totally useless and now can’t get refund! Wasted several hours on phone trying to activate which was impossible. Phone did not work no matter how many times I tried. Do not recommend.

Straight Talk's services have been been absolutely horrible for going on 2 years now. There's daily data issues whether it's the 45, 55 or 65 dollar plan. Save yourself time and frustration and pick a better provider.

Don't even bother, we switched a month ago and now our phones won't work. We called customer service and they were no help. The phone can't call or text. My husband is a first responder. His phone is important but not to Straight Talk. I had better service when I was in high school. Already dropping straight talk and going back to a more expensive service because at least it works.

Had bad experience with this company!!! Since yesterday I try to transfer my number to the new phone (the Sim card can't be used to other phone, so I buy new Sim Card and transfer my number to the new phone), because my old phone can't be used anymore. I call the Customer Service this morning because they DEACTIVATED my number. I call about 1 half hours they always transfer me to 4 different people and I repeat the same information to them. Really wasted my time. And the end of my complaints is THEY CHANGED MY NUMBER WITH THE NEW ONE AND I CAN'T GET MY OLD NUMBER. I really disappointed with this company, I WANT MY NUMBER BACK!!!

I don't know how these people sleep at night! We tried turning a phone back on that had been turned off since Dec 3 months and instead of telling us they can't after 60 days they took the cc # and money then informEd that they can't refund the money or put it towards a new phone or refund the money unless I can verify the old phone and I can't do that cause it's been over 60 days!!!! So out 50 bucks what does the verification of the phone have to do with my card info and giving me a refund! I had literally just gave him my car's info! You shouldn't have to verify anything to give the money back! Beware of this company. Be very leary!

Bought $55 card the other day and they never applied it to my phone. Called many times with a hang up the first time and several other times they simply told me they fix the problem and to turn off the phone and it would work. I have been with Straight talk for several years and they always gave me excellent service. But the last year it’s been terrible and I don’t know why? So I will be leaving after 10 years for another service. People are polite but the service, data is terrible.

If you already have existing service don't buy one of the deals that they offer online. They don't immediately renew your service as indicated. You have no rights. You cannot cancel or change orders and customer service cannot help with any online order. And they misrepresent what is being offered. The customer service agent said they cannot fix or change any online orders. What the website does is what the website does and "I was the one who ordered online" like I was an idiot for doing so. Don't order any special deals online or you'll get a special deal alright.

The service is crappy. I've been trying to renew my service for two days since they ended my plan 10 days early than what I am paid for. They either can't or won't allow me to get service. Don't bother with them!

It's a cheap phone with cheap service. Recommend Never purchase the warranty because they never keep on their end of the deal for them. Just another way for them to get money and make excuses for the poor attitudes and service. Won't recommend to anyone unless they need a throw away phone for a week.

BE VERY CAREFUL!!!! They will charge you, put you back on auto-pay without your permission and then not honor the next month's service. Then they will tell you they will NOT refund your money and yet your service still ends. DO NOT buy a month over the phone, if you do. Purchase at Walmart or somewhere where they can't get your banking information.

I am extremely disappointed with Straight Talk. I have been a customer for 10 years and I am on acp at the moment. I have had to repay my monthly bill because every month because they have made a mistake so basically they are getting paid 2 times for the same thing. I would never recommend them!!!

Switched from Verizon to Straighttalk to save money. Since straight talk I have spent 4 days and over 11 hours trying to get my phone fixed and they can't seem to fix it. Switching back to Verizon, straighttalk is a joke!!!

I ordered a phone and it’s taking forever to ship to me and whenever I call I get a different answer to where it’s at or when it’s being shipped and they refuse to refund me and cancel my order. I’ve been told that it’s being shipped immediately, to it waiting for picked, to it being waiting for ups pick up, no real answer. Just keep getting told to wait 2-3 business days.

I have been with Straight Talk for over 15yr and never had any problems with service or payments. Until recently. I brought my mother over to straight talk in hopes she would have better coverage. She only talks & texts so internet data isn't a factor for her. But good luck getting auto-refill setup for the correct charges! They actually told me, AND I QUOTE: "you will know the final charges when the card on file gets charged". I have her on the $35 unlimited plan (which I wanted to keep) and it states the charges would be $72.14 for a $35 plan. Customer service is useless & incompetent in troubleshooting this error, I told them NO WAY do I authorize that charge and they laugh as a response! I am now looking into other phone carriers because CLEARLY straight talk cannot get with the program and display the professional demeanor that is required as a company.

I have been a Straight Talk customer for years, without many issues, until now. My phone was acting up last week and I called customer service to be told I had to get a new sim card since AT&T sim cards would no longer be supported, it has to be Verizon. They sent me a new sim card, no charge to me, I just received it. I called to activate the new sim card to be told that my phone, a Galaxy Note 10+, would no longer be supported and I would have to purchase a new phone to continue utilizing their service. My phone works great, I have no issues with it, I certainly don't have the money to go purchase a new phone and I find it really unprofessional and shady to do this to people. I will no longer recommend their service to anyone and clearly, I am no longer a customer.

Terrible customer service. Irene is a terrible rep and so is everyone else. They will lie and say they can't transfer you to a different department or say they don't have supervisors. Switching because it's a complete and total waste of time and money dealing with these clowns. They ask you all these questions but if you need to reset your pin or email. You can't. There is no option whatsoever so get assistance with account recovery. This entire network is a joke. Better off sending smoke signals or talking to a brick wall than dealing with this company or Tracphone. Just a mess.

I ordered a phone from the Straightalk website 11/30/23. It arrived broken. I called Customer support and was told I had to pay to send it back, they do not provide return labels. You should have seen my face... $13 postage UPS. Of course I found out later they do provide those, it just depends on who you're talking to. 2X MULTIPLE chats, phone calls, reference numbers, wait periods and promises, and 4 MONTHS later on 4/1/24 I finally got my refund. Not the $13 UPS but at least the purchase cost.

I changed to Straight Talk after my divorce. The $35 plan was a all I needed for myself. In February of 2024 my sister bought me a brand new unlocked phone. I tried to activate it on my account and for 4 days and many, many hours on the phone I could get no service. I then went and bought a new Straight talk phone, a new activation card and they still could not get me service. Not only did I lose the $35 on my original phone, I also lost the $35 for the new phone. To top it all off I lost my phone number that I have had for 20 years. They're nothing but incompetent thieves. I took the phone my sister bought me to Verizon for their $35 month plan and it was working within 2 minutes. Straight talk is the absolute worst.

Okay so a few days ago the microphone on my phone quit working and people couldn't hear me when they called me and nor could they hear me if I called them. However if I used messenger or text now they can hear me just fine which meant the issue was not the physical microphone itself but come to find out it's a bug that they sent to my phone to make me have to purchase a new SIM card halfway through my three months of paid for $130 worth of service. They're saying that my SIM card isn't attached to my phone and that's why the microphone isn't working and I have to buy a new SIM card in order to make my microphone work again.

I've had Straight Talk for YEARS and out of nowhere a day after I paid for their service they deactivated my account. As everyone else has mentioned the customer service is atrocious and I can not get anything done. I gave them my pin, my name, my number, and then they ask for my most frequent callers... I do not call people, so I have no way to know this, and it's such a weird way to verify? I GAVE them the numbers I call the most, they were wrong, and then they tell me I have to wait 15 minutes. Lol what?? I've only used this service because my grandparents and parents raised me on it, but at this point I am just going to buy a whole new phone because I can't even switch my service without it being activated... And to do this I need to provide them with that info... Please just get a different service plan. It works great usually, but the moment there's a technical issue you're not going to get through to them lol. It's so frustrating.

At the time I write this, March 2024, 88% of the reviews are one star. Need I say more. My experience is the same as everyone else. It used to be great but no more. I’m using the Verizon SIM. Phone is ok, but data is slow. I had a problem with “no data”. ST could not resolve the problem even after 4 days of transferring me around. I decided on my own to remove and clean the SIM. This worked for a while. I ordered and installed a new SIM. The new card has downgraded me from 4G to LTE. When I connect to sites like Google or Google Maps I get connection errors and have to hit the retry button multiple times.

If you can't comment during a live video on youtube but can on any community or older video on youtube but you can never comment during live premiere that you'll never be able to get that time back. Live premiere only happens once and yall hacked system they fault. That's your fault not my fault. I bought service that I can't use properly. If your representative don't like lying people nor telling them they can't be mad. Should go volunteer at the hospital.