T-Mobile Reviews

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I want to give a huge shoutout to Jessica for her incredible service. After battling for 3-4 days trying to resolve issues with my account, Jessica went above and beyond to help me. Despite being hung up on and transferred multiple times, she stayed patient, attentive, and genuinely dedicated to solving my problem. She carefully listened to all my details and handled the two-factor authentication process smoothly even after switching my services. While I appreciate the quality of service and speed I’ve been getting, especially considering I pay nearly $400 a month, the overall experience has been frustrating due to overcharging and poor customer support. Jessica’s dedication and professionalism, however, truly stood out and made a difficult situation much better. Thank you, Jessica, for your outstanding assistance!

I want to recognize **, Senior Mobile Expert at T-Mobile, for providing outstanding customer service. I went to the store on Friday July 3rd to activate my internet service. ** was professional, knowledgeable, and genuinely committed to helping me. He took the time to answer all of my questions clearly, explained my options without any pressure, and made sure I understood everything before moving forward. His patience, positive attitude, and attention to detail made the entire experience smooth and stress-free.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I called T-Mobile to inquire about my 80-year-old father's bill. At first, I talked to Jennifer. She was very helpful and patient in trying to understand the problem and chip away at finding a solution. Unfortunately, my phone died. I then called back and talked with Jasmine. She was fantastic. She stayed on the phone with my dad and I for 75 minutes. She researched the problem, asked questions, and started solving the issue. She was never in a hurry to complete the phone call. She made sure to take her time and complete all the steps in the correct order. She double checked her work to be sure everything was done properly. She even reviewed everything with my dad and I to be sure she did not miss anything. She did a great job!!

T mobile work in area made big mess in from my house. They left empty bottle and scratched my sidewalk. Had truck run over my grass. They threw 4 pieces of sod. They did not fixed my grass and sidewalk was left dirty and scratched up. Few days later another truck with trailer on my grass. He said I don't own the Easmin. Like shut let mess your grass and break your sidewalk. Will never use T-Mobile and tell my friends and family.

Let me start off by saying how disappointed I am with US Cellular, selling out their loyal customers to an inept company like T-Mobile. I am referring to the lack of cell tower service, drop calls, low battery life on my phone, overcharging, constant text messages to pay a bill that has already been paid, text messages to update your apps (only to be told you need more storage) or you need to upgrade your phone for better service. The quality of communication is interrupted with feedback and “poor internet service” warning sign popping up. Could the reason why we never received a notice from US Cellular regarding the transfer is because they and T-Mobile are together? Either way, this matter needs to be addressed.

I went to 1 of their stores to get help. Why did they increase my bill? When I was supposed to be on a 2-year lock, told me a bunch of mumbo jumbo, and when I came home, I couldn't get back on my YouTube account. I got kicked out for not being a senior citizen. I do have a little bit of hard time, figuring out today's internet and stuff. Went on the park for 2 and a half hours, and the only thing that happened is they hung up at 12 midnight. What kind of service is that that T Life is nothing but sucks.

I have been a customer with US Cellular for over 20 years. Always excellent cell service, I actually live 2miles from cell tower. After T-Mobile took over have nothing but problems with service. Constantly dropping calls, during calls, half the time the other person sounds like worbled voice and I can’t even understand them. My phone battery is constantly running down due to constant search for service. Most of the time I have 2 bars max!! Mostly 1. My phone totally freezes up and I have to shut down and leave for 5 minutes or so. Very very disappointed with company and their customer support is of no help and rude! I will probably end up switching in order to receive better cell service and customer support.

Bill is higher than you ask for a payment arrangement: they tell you your lines have to shut down before they give you one so they can charge per line, and I know T-Mobile won't respond because they know they are cons and they make false advertising. I can't wait till they are in court again.