Samsung Cell Phones Reviews

This place is the worst!! I purchased a phone for $2000 that they were supposed to take care of adding insurance coverage on for me on and they failed to do it. I didn't have the ability to do it myself cause there was coverage in someone else's name. They were fast to sell the phone but failed to get my coverage going and now they say there's nothing I can do about it. I've called multiple times and only reached someone 5 times. When I call they always say the manager is dealing with an emergency. It's the same excuse every single time. They failed to cover a $2000 phone and they will not take responsibility on the matter. These people don't deserve any type of good reviews because the company and customer service is poor!!

I ordered the S23 Plus purple on March 5th and had a delivery date for the 10th. Well here it is April 8th and I think my 5th newest delivery date is for the 11th. Yeah sure. If you didn't have the damn phone you shouldn't be offering it or at least be honest enough to say, "Hey it's gonna be a month or 2 or 3," but I'm thinking never at this point. I've chatted, texted and phoned customer service and got the same runaround about being at the top of the list or some bull. If they would of said, "Hey it'll be 3 months till it's in stock." I would of waited. I wouldn't of minded but I hate liars. I tried cancelling and they won't let me. I tried to change the color and it didn't make a difference. I'm stuck because I'm doing a payment plan so I guess they get to screw you because of it. So warning don't try and finance with them.

In Nov 22, my wife & I got new Galaxy A53 5G phones when we switched carriers. In Mar 23, 5 months after getting the new phones, the speaker went out on both my & my wife's phone at the same time. Please note, there is/was NO physical nor water damage on either of our phones. We contacted Samsung support & they directed us to an authorized Tech Repair shop. The tech repair shop confirmed neither phone showed any physical or water damage. After they ran a diagnostic, they determined there were 3 speaker-related issues, one of which is on the motherboard & beyond repair. NOW, after going through Samsung's authorized shop, Samsung is now telling us we have to give up our cells for 2 weeks, mail our phones into them, so they can look at phones.

Horrible, horrible company. Get a Samsung s22 Ultra phone, it quits picking up data even though it has 5G and it's out of warranty because of a tiny scratch on the back, not impact, it's just the way that your company does. Has it superficial scratches, no warranty, makes the customer pay for repairs that's a known problem with its antenna and motherboard. Horrible company. Any other wireless phone it can be broken half and then replace it if it's under warranty

My old S8 was starting to give me trouble and I was afraid it would die on me so I decided it was time to replace it. One thing about phones....I always have an issue with carrying them around. Either they are too big for my pocket or too big to fit easily in my purse so I decided that I wanted the Filp. It's a really nice little phone. I love the folding option...Whenever I go out, it slips easily anywhere. And since I have the Galaxy watch, it works with that seamlessly, even better than my S8. The battery life is a lot better than my S8, too. I like the little screen on the front where I can check the weather, calendar, my steps, and play music.

The Critics get commission to say nonsense about a product. The screen light is not consistent. It goes dark and comes back by itself. It doesn't have right to left texting like Persian, Arabic or Hebrew. Downloading don't work like when you use the phone original alphabet. Battery depletes in 8 hours. I bought my phone in duty free for 245CD but my phone got water damage just by splash of my cold tea on kitchen counter. Samsung asked for 375CD+tax to fix it. Walmart selling it for 260CD+25 shipping+ tax but the charger is not compatible with Canadian electric outlet and if you enter any Google or App in it. is not returnable. They count the days from when you placed the order not from when you received it.

Buyer beware prior to purchasing a Samsung cellular phone! Most often, their product has a good reputation, but if you do encounter problem, then Pandora's Box will open...and you will be in for a rude awakening! I encountered several problems with my S21 phone, five months after purchase. Samsung provided me with a local (authorized) repair centre where a diagnostic test revealed that the motherboard required replacement. The task was completed. Unfortunately, the problem persisted and I was told (by the repair depot) that the additional parts were on back order but 1.5 months???

Got a Samsung phone. I was one from last data breach and had phone number stole and had a 1500 phone bill who they were calling to Europe and no help from cell phone company or Samsung company. Got way more money than me. I'm not going to put hold on my account or change anything. These big companies make so much off of us consumers and still cost us when they screw us. With me no more. I suggest to them. Hope I don't lose my information or have it stolen cause it will cost them Samsung.

I have been a die hard Android fan since the beginning, however there are 2 things Android is lacking that is making me think the iPhone is now a better choice: FaceID and a super responsive camera. The fingerprint sensor in any form is a horrible experience compared to the iPhone's FaceID, and this is a feature that has been on iPhones for 5 years now. The second is the iPhone's camera, which is super "responsive", meaning, when taking pictures, it snaps it almost instantaneously, whereas on Samsung it sits there thinking for 1-3 seconds before taking the photo, which is agonizing. Samsung, forget the folding screen and the stylus, focus on a FaceID equivalent and a super responsive, killer camera.

I've had this phone for over a year now and it is by far the worst phone I have ever had. It freezes for no reason, it's super slow, it sometimes doesn't give me my messages for hours or a day later. I clean it 3-4 times daily just so I can use it, otherwise it freezes. I have to restart it all the time sometimes more than once a day. Other times it just spins and spins and spins. It really to freeze up while you're playing games or trying to use a map to get somewhere. Do not disturb turns itself on all the time when it's not set, even if I'm just riding in the car. There's is no way to delete it or stop it, believe me I have tried. The alarms don't always go off even tho they are set. It hates most chargers and cords. You're lucky to find one it likes and it may decide it doesn't like the ones that do work after a while. My daughter bought one before I could tell her not to and he does the exact same things. I know I'm forgetting some stuff. This is the worst phone ever.

The updates you receive months ahead of contract ending are for better lack of terms are "CORRUPT YOUR PHONE !" So it doesn't work like it's intended too...slower functioning, media errors, glitches, runs hotter, shorter battery usage, etc.. We as consumers pay good money out of our pockets for things we can not really afford to find out that the phone company is playing with our expenses...Not good customer relations to SCAM the people who purchase their products because there are other products out there that will do the same, and that are not associated with Samsung Corporation in any way shape or form.

I realized when I got home from school I did not have my Samsung A03s phone; upon going back to get my phone, it had caught fire in the lot less than 30 minutes. Five days ago, Samsung told me their tech had to see the phone; I sent pictures and waited for them to provide a special mailing box. I have not been offered a loaner phone, been without communication by phone. I was missing crucial calls and meetings.

I purchased a Samsung A30S phone last month on 9/13/22 from a Walmart Store in Glen Ellyn, IL. Yesterday, 10/26/22, the phone stopped working. There had been issues with the phone charging very slowly, and last night I plugged the phone in and let it charge, or so I thought. After an hour, I unplugged the phone and it did not work at all! I went online to Samsung customer support and chatted with a representative. That representative scheduled me to take the phone to an Authorized Samsung Repair location. When I arrived at the Authorized Samsung Repair location the man check the phone and told me there was nothing he could do! He said that Samsung only allows them to carry or order certain parts and the part that was needed for my phone was one that Samsung did not allow them to have. He said I would have to send the phone to Samsung for it to be repaired. ARE YOU SERIOUS??!!

I have never experienced more honest and helpful customer service. They make sure you're satisfied and go above and beyond to help you decide your purchase and get you the best deal possible. I'm so impressed with this Samsung.Com.

Samsung is aware of issues with their Galaxy Z Flip3 5G so they sell the product offering a warranty to cover if it becomes an issue. What they don’t tell you is if/when it happens the warranty won’t cover it and you will be billed close to $400 to have it repaired. I purchased this phone after knowing about the issues, but was told by the salesperson Samsung would cover the issue. Sure they will if you don’t use the phone! I called their Customer Service and their reason for not covering their warranty is that there was a scratch on the screen (minor by the way) and the hinge was damaged (common issue—it’s a flip phone.)

On the phone with Samsung right now, getting the runaround! The hinge on my Z Flip 4 broke less than 3 weeks after I purchased it. A call to Samsung customer service determined that it was in warranty and the repair was covered. I shipped my phone off to Samsung. Today, I received a bill for $377 that said the repair was out of warranty! That's half the cost of the phone!

This is the second phone that I have received defective. Luckily first phone was within the first 14 days. I was not so lucky with the second phone. Phone overheats to the point it turns off and not functional for minutes and sometimes hours. Phone randomly turns off on its on. I have to use speaker all the time because phone gets really hot. In other words this phone is just garbage. I was a loyal Samsung Android user for 10 plus years but never again purchasing one of their products. I have taken the phone to a repair shop that Samsung sent me to and they said PMICU is bad and that phone is at risk of catching fire and Samsung still has failed to do anything. To anyone thinking of buying anything Samsung I would suggest to stay as far away as possible, Samsung does not care about you or their products.

It is very disappointing that Samsung doesn't care about customers and provide false commitment to them. With such a big brand I never ever expected that Samsung service center do extreme false commitments and doesn't care at all about customer. I decided to boycott all the Samsung products in future because of worst after sales service.

Samsung has the WORST CUSTOMER SERVICE EVER! Purchased the buds2 about 2 months ago. I am having issues with them. Samsung says I HAVE TO send them my earbuds for 1-2 WEEKS so they can determine if they are repairable or not. What sort of customer service is that??? I am VERY busy with work and use my earbuds A LOT. I need them. Samsung doesn't care if it's going to put me out for 1-2 weeks while they have my earbuds. They refuse to just exchange them. I also have a Samsung washed which I HATE. It's junk. It also had a recall. The "fix" for the recall? To put a sticker over the dial with "do not use" on certain settings. WTH??? WORST CUSTOMER SERVICE EVER! I'LL NEVER BUY SAMSUNG PRODUCTS AGAIN!

This has to be one of the worst customer service experiences I have ever had, the customer service at this company is unacceptable. The ZFlip 3's fragile screen became unresponsive on me out of nowhere several months after purchasing. I called the company to request a repair under warranty. I was told that my phone was under warranty and that I could have it repaired for free. I asked if I could take it into a local repair place. Initally I was told yes, I attempted to take the phone to one OF Samsungs Ubreak/Ifix locations but the store could not find my repair ticket. After speaking with several Samsung reps about the issue, I was told that they were having a ticketing issue and the only way to have my phone repaired was to mail it in.

I upgraded a few months ago to the S22 Ultra (from the S21+), and I received a lemon, (the phone would not charge, a whole night would charge to 50%). So I reached out to Samsung, and they said they'd send me a replacement, which had to be done by me "ordering" a new one, and also lose $150 in the promo I had... (Besides for the ~4 hours spent on the phone with them). BUT... ok, it is what it is, I'll lose the $150, and get a good phone, right? Wrong! 3 months later, the phone does not want to connect to service (I tried a different provider, new SIM, reset, Verizon store, uBreakiFix store, and they all said it's the phone).

Never ever make the mistake of buying a Samsung phone from Samsung. If there is any problem at all they will force you to go 5-7 days without a phone. They will not under any circumstance send you a loaner or replacement upfront. The service people and managers are absolutely soul crushing in their apathy and ambivalence (Ben the 'manager' suggested everyone should keep a spare phone handy. He does!). They managed to turn a brand loyalist into a 'never again'. I managed to order a brand new Pixel 6 pro and trade in this ZFold (worth ~$400 on trade in) faster than they could open a warranty tickets. Save yourself the trouble and deal with a company that is customer minded (even if you HAVE to have a Samsung phone - don't buy it from them).

Automatic update erased contacts and changed my home screen. Cannot get the home screen back showing family contacts for speed dial. Impossible phone. Where do you find someone who can engineer your own phone to work, and why would you need one?

My husband purchased a Samsung ZFlip 3 only 6 months ago and the screen is already broken. Samsung has the absolute worst customer service. We were told to take the phone to a Samsung Authorized Repair 30 miles away and when we got there the gentleman told us, his company does NOT repair the ZFlip. We then sent the phone to Samsung and now they want to charge us for the repairs. This phone screen is supposed to be cutting edge, but is just pure trash. The fold screen is defective. DO NOT BUY THIS PHONE!!!

I purchased my A71 brand new a couple months ago. This week it can no longer connect to the mobile network. After the second trip to my carrier to fix this, they told me it is a known issue and cannot be fixed. They said I would need to contact Samsung for a replacement. Samsung sent me to 2 different service centers claiming they could fix or replace it, but both service centers told me the same thing my carrier did, and both said Samsung already knows this.

Yes I got this watch and returned one and I am having issues with this one, will not get another one, my son got one same issues. Please don't get one of these, it's a joke and a lie. Glitches and glitches.

Samsung not honor the manufacturer warranty, I have to pay $120 for repair, cheap quality broken after 4 month, trash customer service! Requested a repair, they want me to go buy a new one, not a good manufacturer.

Samsung mobiles customer care is worst service. Charger was showing as free but not sent with mobile. They are cheating the customers. The charger cancelled automatically, when informed customer care concern team will send mail about this occurrence. No single mail came from 40 days and when I asked again, same dialogue repeating. They do not know why the order cancelled even 40 days completed. Very very poor responses and repeated dialogues. No progress. Do not buy Samsung products.

Even if they have the unique Z fold, which Apple don't have, and hopefully soon apple will come with better invention. The reason. Samsung have the worst customer service. Their waiting time is longer than, possibly your life, after you wait it's easy for them to disconnect, I believe on purpose, and never call back, and you have to speak to seven or 8 agents, and go over and over your issues with a new agent again, if you chatting with them, they ignore you for hr. And then say, "Please go to such and such website as we have a high volume of clients." (I doubt. Probably their agents chat with each other), complete unprofessionalism.

Purchased the Galaxy Z fold 5G. Within 6 weeks the screen just quit working. Send it in to repair it and they wiped my phone completely and didn't notify me that I needed to have it backed up before I sent it nor did AT&T when I went in for their assistance transferring to my spare. Everything but 10 years of precious photos and videos lost.

I purchased the Z Flip 5G and in less than a year I had to have the screen replaced. The cost was out of pocket for me because I opted out of the insurance. Over $500. Less than 3 months later screen is going out again. I have babied this phone so that it wouldn't happen again so I know it wasn't anything I did. Samsung says it's not covered under warranty. I was told by a few technicians that this is a defect in the phone but Samsung will not admit that it is. I would highly recommend to anyone thinking of purchasing this phone to get insurance and plan on it being in the repair shop a lot.

i bought Z3 Fold on Valentine 2022 and now May 2022 the big screen already split in half and is less than 100 fold but they have no warranty. They make me pay to fix it but I already bring to the local Samsung office. They check and told me is defect. Send it in. They will fix or replace but after they received the phone 2 day they call. Said I have to pay is over warranty. My phone only 3 month old and they have 1 year warranty. Customer service can't help you. All they do is put you on hold and transfer you around, at last all you get is, "I'm sorry I cant help you with that." My $2000 go to the trash can and I learn my lesson. NO MORE SAMSUNG in my life...

Customer service lie to you. I had seven supervisors tell me seven two three things about the warranty and still since the middle of January I have not received the replacement power cord. I would never buy another product from these people.

So another way for the companies to rip you off during these horrible price high and covid-19 shenanigans. My little brother need to buy a new phone because he was having problem with his old phone. So he went to Team Mobile, since that's his carrier to buy a new phone and while at the store they tell him that he would need to buy a power adapter separately in which for whatever, reason now Samsung and Apple, are not including them with your new phone. This is preposterous as it's a part of your phone functionality. There should indeed be a law against this type of practice.

I started two repair requests with Samsung's Support Department for a Samsung phone under warranty (ticket # **) and a phone not under warranty that I paid $91.31 to have repaired (ticket # **). 9 weeks later, and after several dozen very frustrating emails and calls, plus complaints to the BBB and New Jersey Office of the Attorney General, I still haven't received repaired or replaced phones, as several of their agents in their "Extra Care" department stated would occur. Instead of repairing or replacing the phones as promised, today they just offered me a $100 refund, despite already paying them $91.31, and the phones costing at least $700 for me to replace myself.

I been having issues with Samsung for 6 weeks, from phone with factory defect, to orders that they don't want to refund money. Problem is how samsung now hires teenagers to do their work all over the world, and is very stressful to communicate with most of them. Almost impossible to get a supervisor. I was able to get one after 4 weeks. He was very rude and make my day even more difficult. When I post a review, someone in samsung saw It and make this guy apologize and finally take care of my issue. He was calling me everyday for me to change my review.

I have owned Samsung phones for over 15 years. I loved them and how they perform. This year I decide to trade in my S21 for a S22. The phones works great. From the start they messed up my order. Being on the phone with Samsung customer service for hours and being lied to, hung up on many times I have to say I will buy a Samsung phone or product ever again. Their customer service is awful. The company is pure garbage. I will purchase Apple phones from now on.

This phone is great. It is 5G compatible. It comes with an S Pen. Has long-lasting battery life. Has lasted me a year and a half so far and still working fine. Comes with lots of apps and one specifically for the S pen. Comes with YouTube, Gmail, Google Play, Google Photos, Galaxy store, Google Maps, Netflix, Google Drive, Play Music and more. Very easy to set up. Dropped in many times and it still works fine and no screen damage. Very fast charging too. Comes with charger. Bought it brand new. Great camera quality. Has a front and back camera. Great phone overall.

My phone stopped working with the error message Cannot read SIM card. ATT tried several new SIM cards with same error. Samsung tech support spent an hour with remote login to my phone trying to troubleshoot. They then sent me to an authorized Samsung repair center. They replaced a board, but could not fix. Samsung asked for a credit card number and they would send an "advance exchange," sending a replacement phone immediately. They charged my card $860 and then told me the phone would not ship for another week. I demanded a refund, which took two days to issue.

Samsung is aware of the products that they manufacture however when it relates to the new Z flip 3, they are scamming consumers with this product. I purchased this new device through Verizon which they advised me to contact Samsung. So Samsung tells me any screen issues related to the z flip or fold is considered physical damage and the consumer must pay for any repairs. I have not had my phone for a full 30 days and they want me to send it in for more than 2 weeks for REPAIR on a brand new phone which by the way I must pay for. Knowingly selling a product to consumers for monetary gain is considered unlawful and this is exactly what Samsung is doing with these new devices and they do not want to warranty their products.

Aside from the weekly 20 minute updates that change my system settings and bloatware associated with this brand, the customer service is also equally as horrible. My S21 Ultra is covered under the Samsung manufacturer warranty until April 2022. I had cracked the screen and needed the LCD replaced. These are not covered under warranty so I had it replaced at a UBreakIFix location, which is a Samsung authorized repair center, for $320 out of pocket. When I received the phone back, the speaker was muffled and the audio was not as crisp as it was before I brought the phone in for repair. At this point I had purchased a Google phone and no longer used the S21 Ultra.

I called Tmobile due to issues with my my new flip z phone, they transferred me to Samsung. I spoke to Marlo who Informed me that if I sign up with their insurance I will receive Samsung ear buds. I also asked about the fees for a cracked screen & stolen or lost cell phone. He told me there was no charge, so I enrolled. I waited for the call & email he stated that I would receive which never came so I called them to make sure what Marlo stated was true.

I will find another supplier for a new phone immediately. This was an intentionally evil action.

I purchased the Samsung Galaxy S21 Ultra in November 2021..I am writing this review in December 2021.. I purchased the phone from a Best Buy store for $1,200.00..After using the phone for a month and installing the 3 updates provided by Samsung I'm still having problems with this phone. The issues with the apps are overwhelming. If you use apps on the phone (which everyone does) you will experience the apps continuously crashing or not functioning properly. For example..I use my Facebook app quite often throughout the day, but in order for the app to refresh I must reboot the phone or uninstall the app and then reinstall the app. THIS IS RIDICULOUS & TOTALLY UNACCEPTABLE..

Samsung does not care about anything or anyone other than Samsung. I have had it with this brand and will be switching to Apple asap. I ordered something over a month ago and they have pushed the shipping date back 3 times. Chat is useless and customer service is nonexistent, I like the UI and customization of Samsung but after this nightmare I will be RUNNING to Apple.

Samsung Galaxy S 21 is the first Samsung phone I purchased because of the camera. Except for the very good camera, everything else is inferior to all the cell phone I ever had. While making a call the screen goes blank and if you are prompted to select a number or add passwords, etc, screen does not return. While reviewing a file, i.e., photos, news item on Google or chat on Whatsapp, the screen moves by itself and disappears. I would have smashed this camera if I did not waste $1300 for this piece of trash.

Purchased two Samsung Z Flip 3 phones. We owned for 32 days and the charging port corroded and damaged the board. Sent to Samsung Warranty and they voided my warranty due to the corrosion causing water damage. If you know anything about electronics it takes more than 32 days for corrosion to occur. They were never exposed to any water.

First, this review is more toward SAMSUNG and not the S21 Ultra, the phone is great. When I went to purchase this I contacted a representative to question the terms of the ad on their site. I looked at the webpage to check pricing on the S21 Ultra 512GB phone. It clearly states...'Highest online instant trade-in value guaranteedᵝ Get $600 instant credit or exclusive cracked-screen trade-in up to $360 values.'...So, it says get $600 INSTANT credit which is not the same as up to $600 trade-in. I was told that it is up to that amount which is not true. If I put in a S20 Ultra as trade, which I do not have, it shows the discount as $700! I was then told to just order the phone and then contact the refund department for a refund, which I have in writing along with a ticket ID.

I trade 10 month old phone with Samsung. Send me the offer for my S20 Ultra trade S21. Pay $700. Since 1st day my phone have screen protect and cover. I take picture for my phone before I mail them. They told me, "Your phone have crack on the screen." Totally lying. They want pay me only $280. Please carefully to trade with them. I request send my phone back I return s21 to them.

Beware! Samsung issued an update that wiped my Access Point Names (APN) on my unlocked S20 Ultra 5G, purchased 13-months ago. Verizon's tech support cannot fix the issue and has transferred me to Samsung twice. I've experienced NO TRANSPARENCY from Verizon or Samsung throughout this extremely frustrating experience.

Samsung smartphone users, please be careful with Samsung company. They send bugs in every software update once the warranty is over. When you update the latest version software, auto restart and hanging problem comes with motherboard crashes. Service centre guys create some story, will ask for PCB replacement which is 60-70% of phone's cost, blame customer for the issues. So, this is new way of selling their spares by cheating customers. This is open robbery. Complete unethical business practices adopted by Samsung. Think thrice before buying Samsung smartphones.

I have my phone for 11 months. 3 time has software issue. 5 days ago without any reason my phone turn off and no longer is working and still under warranty. I have heart problem my holder monitor is connected to my cardiology and 911 since the phone is not working I am unable to call 911 or my heart doctor. I explain the situation to the manager at Samsung. They said, "You can wait for 15 days till we fix your phone or we give you used phone." I told them how can I survive without phone or call 911. They said, "You can be die but we can't provide service. Your health is not our problem. Go by another phone or use your neighbor's phone." I paid $1100 and still on warranty. They don't like to send new device or give refund. They expecting you stay without phone for long time, is worse company in respect staff plus the customer life is not matter for them.

I got a Samsung from AT&T G51 Galaxy. The USB port melted on me, therefore I was unable to charge it. I took it back to at&t after only 6 months of having the phone, they told me I had to send it to Samsung. Now the Samsung is located in Texas, I'm in Florida. I had to pay off the phone to get a replacement 456.00, then Samsung charged me another 150.00. They said the phone had moisture. I've heard that one by almost everyone I spoke too. 2 weeks after paying I still have not received my phone back. Never again. Go with Apple iPhone. I never had a problem.

One of the worst experiences I have ever had. Phone shut off in 7 months. I purchased my phone direct from SAMSUNG. This was the biggest mistake I have made. My phone died, I went directly to the TMOBILE store, they said it's under warranty and for me to contact SAMSUNG. I did, they said to go to a retail repair shop, I did. When I went to their authorized repair center and after 5 hours they said the motherboard and other parts have been damaged. The repair center said contact Samsung for replacement. I called Samsung. They said mail in the phone. I explained to the person that I will not see my phone for over two weeks. Is there a loaner phone available or can they ship out a replacement phone. NOTHING WAS OFFERED.

I have been a loyal customer to Samsung ever since my first phone and this has been the worst experience with support I have ever received. To break down the incident this is what happened. My phone restarts randomly still under warranty and purchased directly from samsung (several times a day). I use Samsung resources to rectify the issue (all troubleshooting including calling tech support) and the issue is NOT RESOLVED. I call Samsung support and am on the line for 2+ hours, I go up several supervisors and then managers and receive no solution. The agent tells me I have to send in my phone (which means go without a phone for 7-10 days which is not practical).

Samsung does offer low prices on their site but all they do is pull tricks. The latest was to offer $200 off on 5G Series of phones BUT they changed the prices of the trade ins so the phone costs what it did before the sale. Don't get caught by these vultures trying to make you think they are giving you something for free. No matter what they are profiting in a big way.

Bought a Samsung S 20 in February this year. After a month the cell phone simply went out and I couldn't turn the device on. I went to an accredited Samsung service center and they replaced the inside of the phone. After 2 months this same device does not recognize the sim card and makes no calls. Sometimes the device recognizes the sim card and sometimes it doesn't. Sometimes I'm on a call with an important customer and the call just drops and I can't return the call because the phone doesn't recognize the sim card.

My phone wouldn't charge properly. Called Samsung and was sent to a local service center. They told me I needed a new phone. No problem it was under warranty so I called Samsung. They told me they would not send me a new phone but would repair it. I told them the service center said I needed a new phone. They said no. I'm not going to be without a phone for months so I just purchased a new phone.

I purchased the Z Fold 2 in October of 2020. It was a fantastic device. In March I noticed some center screen touch sensitivity was decreased. A few days later there was a black "bubble" in the center of the fold where the touch screen had been iffy. I called Samsung on March 15th and after working for some time with one person, was sent a text to contact someone else.

Hardware issue 32 days of having the phone...went from iPhone to Samsung and it only took 32 days to change my mind and go back to iphone. Customer service is horrible. Said I would have a replacement on Monday (4/12/2021) and it is now Thursday and they still didn't send out the new phone.... Run away from samsung.

Samsung phone is a laggy piece of garbage. It will have a "not responding" notification on nearly every app. The battery will fall down quickly and slow to charge up to 100 percent despite the empty data it has. The chargers are puzzle pieces that won't fit as they keep popping off the port. The screen will freeze on you almost every time. It might have a blue screen while it has all these problems.

I bought the Samsung earbuds and in one month one of the earbuds stopped working. I activated the warranty and they exchanged the product but the new one also came with a problem and now Samsung keeps sending me from one side to the other without solving the issue. They want me to keep a $160 product that I bought new damaged.

If I could use negative stars I would, but 1 will serve for what it's worth. I bought a Samsung S21 Ultra to replace my old phone. Within 4 days my phone stopped receiving phone calls. When speaking with support, after providing my IMEI support said my phone needed to be returned for a refund or sent in for repairs. Through subsequent conversations it was discovered that Samsung "customer support" isn't equipped with the right tools to provide support for their customers.

Six months ago I purchased my phone. Almost immediately I had problems with its performance. I tried to tolerate it. Finally I had enough. I contacted Samsung today. Inadequate Customer service. The problem appears to be a defect with the MOTHERBOARD. I spent hours unsuccessfully trying to return my phone for evaluation. It was recommended that I backup my data. No one at Samsung would confirm if I accomplished this.

I have recently purchased a s21 ultra and s7 tablet and oh boy the level of support I got from chat order support and tech support is unreal and not even a manager can help. So I got the phone on 02/4/21. Today, some flickering lines started to show up when taking selfies. I tried to work it out with your support team. I was very patient and been on the phone and chat for 4 hours and got nowhere. I sent a working trade in phone at a timely manner and no issues with the phone but I can no longer get it back if I decide to return everything I bought from you guys. They can only issue me a promo code for my trade in and has to repurchase from you guys which I do not want because you don't help your customers and just want to buy it from third party but of course you never make it easy. I JUST NEED A REPLACEMENT ASAP coz I'm sure you understand the need of communication these days especially for work.

Samsung has to be the worst phone that I have ever owned. You have to have apps on your phone that you do not nor do you need. You have to set up an account and forbid you have to change any information on the account. I spent 45 minutes on the phone with their customer service and all he would keep telling me is that I need the IMEI number from my old phone to be able to change any information on my account. He was literally no help to me whatsoever. I have never dealt with such poor customer service and such a poor quality of product. My constantly drops call. It cuts out where we can not hear each other when we are talking. I take it in to the store. They say it is defective. This is phone number 7 and all of them have done that.

A good company to deal with and they get good reviews. I bought Samsung phones, Televisions and I like the products and its reviews that they received. If you need to find support they are there for you online and on the phone.

So after many many hours of being bounced back and forth from Samsung support and carrier support. Samsung North America admits that they do not support eSim on their phones here but they do in other countries. I am so disappointed after paying 2k for my phone. Will never buy Samsung products ever again.

I purchased a Samsung S20 for my home inspection business. This is a nice camera or rather it was a nice camera. After the phone finished probably it's 4th or 5th update in under a year. Many more than the Samsung S9 that I upgraded from. On one of the upgrades the adjustment for lighting on the camera changed from 2 inches long in on spot basically across the screen to something that I can bury under my fingerprint and now have to chase this into a corner to get any change in light level for my pictures. Case it to the bottom left to darken or bottom right to lighten. I went to Samsung.com and did a live chat. It was courteous but no help, I did get a "I'm sorry but once the phone does an update there's no going back. It's now what you are going to be working with going forward."

I bought a Samsung Galaxy S10 lite and it's garbage. Damage 2 times. Screen always black or frozen. Suddenly turn off. It's ""Made in Latin America"" so when you buy it research where it's made up, because they can be made in Brazil, India or Vietnam, not in South Korea, when it's not made in Korea or America it's garbage""!!

Good morning, I am extremely disappointed in the service I received from Samsung Protection plus. To have to wait 1 month for a replacement phone due to a mistake that was made by you all is inexcusable. I pay $12 every month on-time and If I did not, you would deny my claim without hesitation but that was not the case. You however, decided to deny my claim and hold it in limbo for 1 month while collecting my membership fee as well as bouncing me back and forth to Samsung account support and then back to you repeatedly. I wasted time, energy and had to spend way longer that I needed to with a malfunctioning Samsung device.

The Galaxy Note 10 Plus is the best phone I've ever had. It's perfect in every way. Multi screen, battery life, built in memory, SD card, stylus, the multi stages of power saver. Max, medium, and standard, photos and videos and easy to crop and combine photos. Love how I can charge my wireless watch or headphones. The many themes to fit your personality.

I have used Samsung phones for years. The last two have not been good. I just got a Samsung A01. Supposedly the camera in this one is much better than my last. Not true! Pictures blurry, green and red flashes on pics and when trying to zoom it keeps changing to video mode. My last Samsung died one year and 2 days after purchase.

This is a very good phone but sometimes it gets hard to control. But I love the Samsung phone, and this is not my first phone. I will buy a Samsung again because I just love my phone and like the note.

This is my 4th Samsung series phone - currently Note 20 Ultra 5g. I do like almost everything about the phone but there are a couple of things that I really wish they would address. First, I really wish they would go back to replaceable batteries. I picked up my last phone (a Note 10) when my Note 8 Active just up and stopped. I was told later the problem was probably caused by a shorted out battery. The other really small item is the lengths you have to go to get the device to acknowledge a home based cloud controller drive. Going through the internet with cloud controller app is okay, but shouldn't have to use internet when device is on intranet.

This phone does internet, online games and even videos and movies. The only real problem is that my internet connection is unreliable, and it gets really slow when I'm only using the data. I mostly use it for text messages, phone calls and the Facebook messenger.

This phone is so sophisticated with so much new information. So helpful daily. From calendars to solid information on any subject, on a moments notice. I love using it for text messages to family and friends.

I have had my Samsung Galaxy S-4 for several years, and I have been very happy with it. I have had no problems. It has always done the job that it was purchased for. I would get another Samsung phone for my next one.

I prefer Samsung phones as they are user friendly, work great. Not too heavy, have lots of memory, wide display, etc. I always look to get another Samsung when trading up. The camera takes great pictures.

This phone is designed to be a useful tool to help with someone who relies on multiple apps focusing on productivity as well as entertainment. Keeping track of financing, business, school assignment, work and social media has been so much better with this company than with previous companies I have had in the past.

Great phone, excellent camera. I have trouble seeing small print. With this phone there are several settings that make it easier on my eyes. I have not run into anything that has to be fixed. I really like the design.

I own a Samsung S8 Active and I could not be more satisfied with the Active line of mobiles. This is my 3rd Active... I've owned 2 S5 Actives previously and now, this one. They're very robust and reliable. So much that my wife had me buy one for her as well.

I have been using Samsung phones for over a decade now and I am very pleased, overall, although there is always room for improvement (hence the 4 stars). I love the different functions available on the Samsung phones and of course, the camera is a huge BONUS!

My phone is an older model and fairly easy to use. Tried an upgrade and found it too complicated. Satisfied with the one I own. Just needed a new battery. I really don't need a more advanced model.

Signed up with US Cellular and bought Samsung A10e. It is 6 months old and have had ongoing problem that US Cell says they 'have never heard of'. They tried on 2 different occasions to 'reset phone but it did not correct problem. Finally phone had to be sent to Samsung. US Cell would not send phone, so I had to drive over 8 miles from my home to a UPS office. Was told it will take at least 2 weeks. US Cell would not provide a phone for me to use.

Has a very user friendly phone. Been a Samsung user for a long time, always had good experience with the exception of S5 Active where had Battery Issues which were never resolved so ended up throwing that phone. Hopefully a Class action suit might get filed against Samsung for Battery problems with S5 as had a lot of friends with the same problem. Even contacted some Lawyers for getting a Class action suit started.

Both my Samsung G8+ and washer/dryer set work GREAT!! On my G8+ I am very happy with its features (especially wireless charging). I really like the quality of the earbuds that came with the phone. I don't like how easy it is to turn on the Bixby assistant which I DON'T want to use. I also really dislike that the phone includes "dueling" basic apps. In other words, I hate that Google and Samsung both have a text message app, both have an internet browser, both have contact list app and on and on. The Google apps tend to work much better. Unfortunately, most things default to the inferior Samsung apps. In conclusion Samsung does GREAT hardware but not so good software.

I've been partial to Samsung's phones but after finding out from ** that we're going to be changing to 5G. I bought my phone only 2 years ago from them. Now I'm going to have to buy another new one! Very disappointed in ** especially since they told me my model would be ok, but when I looked it up it was only 3G!

I absolutely LOVE my S9!! The battery last forever and it is the only phone I have, I have 7 employees that are either texting or calling me and I cannot remember my battery ever dying on me. It's very, very, very fast and has an incredible amount of memory. It also takes amazing pictures.

I've had the S8+ for a number of years and it's been very reliable. I always use a screen protection and an otter box. I'm in no hurry to pick up a phone payment. I enjoy the android platform because I can run many different scripts to make the phone behave a certain way.

This phone has been great since purchasing 2 years ago. Very rarely buggy or unpredictable. Great audio options including Dolby. Charging time is good. Maybe 2 hours of charge gets me through the day, maybe 2.

I've used other cells in the past but always go back to Samsung. Durable and easy to use. Definitely will continue to use a Samsung cell phone. Like the fact that they offer a lot of their phones in a choice of colors.

I had bought Galaxy s20 plus this year after having my old phone for four and half years. This is a great phone with 5g which makes it future proof. It looks great and since I hate notch in front of phone I was happy that this phone does not have a notch and only it has a small hole for front camera. The screen is great, the phone is fast, and 120h screen is great. I am really happy with this purchase and it was great that at the time I bought it it was buy one get one almost free.

The new Samsung S20 FE is the perfect fit for someone who is looking for all the best of the Samsung Galaxy S20 plus features without having to shell out the 1400 dollars for some features that are not quite up to par. This phone is super fast, has fabulous picture-taking capabilities and is 5G ready. I didn't upgrade to the 5G package yet due to the lack of availability in most areas but know that this phone will do the trick when the network expands.

Durable, fast and great camera quality when it comes to picture. Love the amount of memory my S10+ comes with. I've been a Samsung user for ages now and still continue to be a loyal customer. My Samsung wireless ear buds is another great product I used in my every day lifestyle. Especially in the gym it shows its potential and durability when using the product.

I have had my Samsung Galaxy phone for almost 3 years and have had very few problems with it. They have all been easily fixed and I am planning to get a new Samsung in the near future to get the updated version. This phone takes excellent pictures and videos, and is easy to use, which is nice because at 77 I don't need complex!

Samsung S6, great phone, seems to go a bit slower no after 5 years. Screen res is really good. Speakers sound clear and loud. Last one to have an infra-red blaster so I can use as TV remote in a pinch. Don't know why they stopped including the IR after the S6??

I have been using Samsung phones for the past 15 years, they have been reliable, easy to service and easy to repair. Samsung warranty programs are affordable. Samsung gear is easy to find and purchase. I do not use their website for purchases.

This is the best iteration of Samsung Galaxy Phones I have ever owned! I was a Devout Blackberry owner/user for many, many years and was torn between going with an iPhone or an Android and when I compared price and features, it was a "No Brainer".

I have a Samsung Galaxy S20 5G phone. Great camera, great phone. One feature I really like is I can answer my phone by pressing the volume up button instead of swiping right. Swiping right didn't always work and I missed some important calls. Not anymore.

I find the Galaxy Note9 to be the best cellular phone I have ever used. Its large screen facilitates working at a higher level than I could manage on smaller screens. Its battery life is also very good, and the resolution, camera lens, and processing speed are terrific. Finally, it is a rugged device (I am a notorious phone dropper).

The phone does almost everything great. Not that new but not finding any reason to replace. Camera, love the big screen, lots of memory for apps, photos, videos. And it's Android so superior to Apple in every way.

My Samsung Galaxy Phone is very convenient and affordable for my budget. The plan I have with T Mobile is great. Unlimited talk, text, and data is awesome for my income and meet my needs. I find that the Galaxy Samsung is very easy to replace than spend thousands of dollars on iPhones. Had one in the past and find it's very expensive to repair or replace. So I very satisfied with my Phone.

Samsung Galaxy phones seem to have the same or better features than iPhones at a lower price for comparable phones, including battery life, speaker, camera, screen size and bezel, clarity of sound and screen, speed or power, and other features. You can even use Google-Duo the same as iPhone's Facetime if that's your thing. And it is compatible with a wider variety of computers and other android devices.

I have all Apple products except for my Samsung Galaxy phone. I've had pretty good luck with it but am considering changing to iPhone because I have heard Samsung is more hackable. I don't like the bloatware and wish I could delete it. Am not sure if this is also a problem with iPhones.

I have a refurbished Note 8 and works so far so good. They so pricey so I cannot afford to get a new one (Note 20). I like the features that goes with it especially the biometrics (face recognition and print reader at the back of the phone). Only thing is the battery they never last.

Galaxy S8 is running very well. The camera is exceptional and better than an iPhone 7 that I tried. The battery is average. Easy to move over data and all I had to to do to start it up is put in my provider's SIM card. The screen size is bigger than similar iPhone which is what I like.

My Galaxy S9 is a reliable phone and works well with the Verizon coverage zones. It is user friendly and the camera provides good pictures. My only two complaints would be the inability to totally disable Bixby and Google Assistant and the inability to clear cache at a global level instead of the multiple keystrokes by application. The hotspot is excellent and reliable for connectivity and there is no noticeable lag. The voice recognition will error out but that seems to be a Google software issue. OVERALL....I like the phone and its features.

Easy to use and transfers photos. It is much cheaper than iPhone and has always been reliable. I like the look, feel, and size of it. Tons of storage and can use a micro SD card. The photos I take with it are awesome! My husband and daughter also have this phone.

I had an A10. Not a bad unit. Just smashed up real easy when dropped accidently. I hadn't even finished paying it off. I had not had a chance to get a case for it so...my bad. Good phone for the price.

This Samsung phone is a great phone. It's easy to navigate and offers all of the bells and whistles that I need to complete all of the tasks that I require on a daily basis. I'm not a gamer, but I'm quite sure that it would be sufficient to handle this as well.

This is my 2nd Samsung (3rd if you count my very old flip phone). I have the S10+ which replaced my S7 (and my boyfriend has his S8). My S10+ has a great set of cameras, and wonderful battery life for how I use it. I added an SD card, so have tons of storage space. The phone is fast (even with just 4G or sometimes 3G). And I love being able to use Samsung Pay at lots of businesses. I don't use Bixby that much so can't speak to it. I also have a Samsung Galaxy Active2 watch, which pairs nicely with my phone. I think Samsung Rewards has gone downhill some since I first got my Samsung S7, so it's harder to earn rewards than it used to be. I like the wireless charging capability. So far it's been good for updates (Android 10, security updates). Still waiting for Android 11.

Compare to a dozen cell brands, Pixel, IPhone, LG, Nokia, and the rest, Samsung is up to date and often ahead of the rest, excellent camera, adequate battery life, good appearance, ample memory another word the leader in the industry.

Samsung S8 is a reliable, well designed smart phone. Holds battery charge, display and camera are excellent, will recommend to others that are deciding which smart phone to buy. The android operating software has been very solid and updated.

I don't even know how to use half the features. I was required to upgrade my phone and felt I paid way too much. My phone is now paid for and technology hasn't changed that much that I will still stay with this phone for a few more years at a reduced rate which I negotiated.

Samsung devices are always top notch. Ease of use with each new phone. Always adding better features and improving performance of phones. Very reliable and service if needed always friendly and prompt. Now do not even consider other makes.

I have used Samsung for 15 yrs. I purchase the lower level I understand the brand. Samsung is easy to use. I am not a tech wizard and Samsung is best for me. (Although I am having trouble with the a10e however taking back for the 4th time since June 2020. Basically, voicemail problems which I pay extra for.)

Excellent cell phone with many of the top line applications and features. Great area coverage. Price is very reasonable. Big screen and great reception. Samsung name has been a top android phone maker. This is my third Samsung and I have not been disappointed with any of them.

Great size for my purse and to see screen as I am in my sixties. Takes great pictures and synced to my computer easily. Price was reasonable too! Very easy for me to understand setting and downloading apps as I am not super tech savvy.

I love the note series as I have hard time typing...This phone Note 20 5G is all I need to do all my business and fun activities. Often I leave home without a purse as I have all I need to shop, pay etc..

Due to the fact that you really didn't specify what you were looking for in final thoughts I decided to say that I am very satisfied with my Samsung Galaxy phone and would not trade it for any other brand of phone. I have had other brands of phones and Samsung is by far the best and I highly recommend this phone to anyone or any age.

Phones are WAY too expensive. I think you should be able to buy an Android smart phone that is fast and has a big screen for no more than $200. Service is way too expensive as well. I do not like that only offer wireless charging in the more expensive phones. I also don't like that they have removed the Infrared blaster from phones.

My last 3 phones have all been Samsung. My current phone is the Note 9 and I think I will be keeping this one for several years! I am super satisfied with all the capabilities it has, especially the ease of use. I often use it for my direct sales business and it literally gets the job done!

My Samsung Android cell phone has easy to use features. I don't need an elaborate cell phone and this fits the ticket. When I am in need of a new one it will be another Samsung android. I would recommend a Samsung cell phone to anyone.

I have used Nokia, Motorola, iPhone, Samsung smartphones in the past. I want nothing but the best. The bigger the screen the better. Expandable memory is important for me. So my choice is always Samsung without any argument. As far as screen quality, camera, storage, operating system, ease of repair, value for money, user friendliness are concerned, Samsung is second to none for me. I do not look for other alternatives.

I like the phone except for the fact the volume keeps getting turned down and I do not hear it when it rings. Cannot figure out how this is happening. Size, weight and screen are fine. Picture quality good.

As a senior citizen who is new to cell phones I find my Samsung phone to be a great companion. I have switched my landline to my cell phone number so I never miss a call when I leave the house. When I travel in my car and have an emergency I am comforted by knowing I have a reliable cell phone. The numbers are easy to read and it is easy to use the keyboard to text. A great camera comes with the phone and comes in handy also.

Apple forces customers to have to replace their phones by not providing updates that will work on older phones. Samsung does not do that. My Samsung phone is 3 years old and works perfectly! Occasionally I have to restart it (it is on 24/7), but it is a small price to pay for a great phone.

I believe that I get way more bang for my buck when it comes to Samsung. They are amazing and works great with everything in my house. Turning my house to a smart house was quick easy and convenient. It's also not limiting to what you can do with it. You can customize the device to fit your personal needs and lifestyle.

I have the Samsung 10 Note. I love it! It's very quick to figure out how to use. The camera is amazing and takes beautiful pictures. It's not too big and fits in my hand or my pocket. It's not too heavy or thick either. I love how it has a pen that's built in so you can use that to navigate through your phone quicker and not have to worry about hitting the wrong button when trying to type or select. My granddaughter always ask to play on my phone so she can screen color. There's still so much this phone can do that I haven't even used yet or sometimes I find new things I didn't know my phone could do. This is my 4th Samsung. I will be getting a new one in a few years. Great Product!

Phone has done every task I have given it. Quick to respond, does not drop as many calls as my old phone had using the same cell phone provider. Camera photos are sharp with full color range and close ups are outstanding.

I have Samsung A71 and am happy with the graphics, camera, sound, size, weight. I use it to make deliveries so the google map is important to be able to read. And that was my main reason for wanting this one. The price was decent too.

My Samsung smartphone is over 2 years old and still works extremely well. Although expensive, it has held up well with battery charging well and software updating to ensure apps are maintained at optimum performance. The camera takes very nice pictures and videos. I would recommend Samsung smartphones to my friends and relatives.

The Samsung has a rather clumsy way of handling and incoming call...If you try selecting the "phone" icon or button, it won't do anything unless you actually slide the screen and then it is not clear when or how you are connected, meanwhile the annoying ring or sound as the caller tries to get you to answer.

Enjoy the pictures and color pictures that I take with my SAMSUNG. Very easy to use. I work almost 24 hours with my phone, reliable when I use the Google drive and when I pull my e-mails. I love Samsung phones.

My Samsung Galaxy a50 2020 is a great phone and takes amazing pictures with different picture types, it takes great video shots as well. It has a lot of space and the battery lasts all day no problem. I have had other phones from different companies and this is my second Samsung, it is the best brand of phone I've had. I would definitely recommend getting a Samsung if you're buying a new smartphone. You won't be disappointed. I will be buying another for my next phone, I will probably get a next step up for my next phone. Maybe the A70, it's similar to the A50 but has more options for taking pictures and videos and has a bigger screen, and is even better for watching videos.

My Samsung J Achieve may be old, (I got it 1-1/2 yrs ago as a gift) but I love how easy it is to use & how easy it is to get help w/ any questions. Plus, compared to the LG, (brand new,) the Samsung is like gold, (to me anyway.)

I have bought Samsung smart phones for the last 20 years. The Note series is hands down the most convenient phone on the market. You can take out the pen and jot down a phone number while you are on the phone, use the pen as a remote shutter with the camera, and more. Samsung was the first with Bluetooth, Voice control, wireless charging and the best screens you can get. USB C is industry standard so you won't have to use expensive adapters.

S10+ has not disappointed. I'm not a phone guru, but I've had my share and know I like. The screen resolution is great, there is enough memory so you really don't have to worry about running out, and has more functionality than I'll ever use...or maybe I will.

Always freezing up volume. Always going down on its own. Just a poor cell phone after how expensive it was I wouldn't buy another.

Love this phone. It offers so much. Easy to operate. Color is awesome. I think Samsung phones are the best. Have had no problems with these phones. They include everything earbuds, protective screens, and a stylus.

The company has been very helpful in answering my technical questions and solving problems. BUT, and this is a BIG BUT. I problems with foreign speaking people. I ask them to speak slower, spell what they are saying and have ended calls without help. Then call back until I get someone who I can understand.

I have had Samsung for years. It is the only one I will use. I had been offered different phones at times (when I switched providers) but I only like Samsung and will continue to use them. I love them.

Great phone. I love the double sim card so I can use in the USA and abroad, Samsung makes good phone, their refrigerators are not good, but phone are. I wish they would allow you to keep uploading to the newer version of Android on any cell phone even if older. Samsung is great!

Bought Samsung Fold 2 couple months ago, spent $49 for case, remove the case last night to clean, saw crack on back of the phone screen where the camera is, not dropped, not fell off, so I called Samsung customer service, they did me a favor !!!! to pay $149 plus tax instead of $599 for something that has nothing to do with me, I have no choice but pay this but that would be my last phone with them as well as other products, if it was my fault I would not care and thanked them for discount which I guess was charged when I purchased the phone and they call it something like care pack, but it was not my fault. I am not happy and I really don't want this phone anymore.

I have been a SAMSUNG user of their J3 & J7 ANDROID phones for several years. The SAMSUNG J7 has everything I need for my everyday and evening use. I have NEVER had a problem with any of the applications that I use on a daily basis. SAMSUNG is a quality product that I look for in a mobile product. The J7 fits comfortably in my hand as opposed to other devices that I have looked at and held. The bottom line is that the SAMSUNG J7 is the mobile device I would purchase again if it is available when my current phone needs to be replaced. I would recommend the SAMSUNG J7 to anyone that is looking for a replacement cell phone as a new user of an ANDROID. As it is said, "TRY IT, YOU'LL LIKE IT."

Samsung phones in the past were very reliable. Nowadays they seem to be unreliable. Some days you get messages right away and other times late. Sometimes you get messages from iPhones with pictures that are readable and at other times not. The messages come across as attachments and never download.

I just got a new Samsung Galaxy A50, for cash, I don't believe in paying 1K for a phone with a monthly plan, I bought my phone for 250 dollars outright, smart huh? They don't want to give me anymore discounts for getting a new phone then I will just have to be smart myself.. hahaha

I have a Iphone and before I had a Samsung, easy to use and apps are easy to operate including not worrying about sending a message without interruptions of words being change to what the phone decides it should state.

I love my Samsung Phones. I really have never had any problems with them and if I did my cell provider has always made sure to resolve any issues. I will never switch to the Iphone as I love the Samsung!

The phones work well and are a good size for using as an e-reader. It's also user friendly. No problem creating personalized wallpapers and screensavers but I would like a more user friendly way to get personalized ringtones. The camera takes good pictures, with good sharpness and lifelike color, as well as basic editing modes.

I own a Tracfone. I have purchased Samsung models several times over the years. The phone is linked to my wireless internet so at home no data is used. The phone itself has easy features and charges quickly. The sound is adequate but the speaker phone option could be better. The camera takes clear pictures. This is perfect for the casual user.

I have been buying Samsung android phones since forever. I have not had any issues with my current Galaxy S9, I have had it for years. It has never stopped working or broke. I would highly recommend this phone to anyone.

Love Samsung phones. This is my 4th over the last 10 years. Reliable, easy to use and excellent battery life. Easy to maneuver around in apps. Camera is amazing! Pictures turn out close to those taken on my Cannon.

I have a Samsung S-9 cell phone that I've had for about a year, and have several hardware issues with it. It is just over the mfg. warranty limit, so they won't replace it. I would not recommend this item.

I have the Samsung from ** and I love it. It does everything I want or need the phone to do and more. I can chat, take photos and send them even do the funny faces. It is small enough for my back pocket but with the features of volume I always know where it's at in my purse.

This is my first "smart" phone and love it! It will be 3 years old in February and still works like it did when new! My daughter keeps saying I should update to a new phone but I see no need to. Apple products are nice but too expensive!

I love my Samsung Galaxy S10+. It's got lots of memory 128 gb & the cameras are amazing. It's easy to use and has a longest battery between charging. Can charge by wall socket or wireless pads. The fast charge wall plug is the best. Using wireless pad requires you to take off any protective case you might use (I use Otterbox). The one thing I dislike is the battery on this model isn't one I can change out like past versions. This model requires you to send your phone to the shop for replacement battery. The size of phone is good, not too big nor too small. I have many apps downloaded through Google Play and still have space for more. The cost was high but well worth it. I bought this phone new last year and I'm very happy with it.

I have purchased several Samsung phones over the years and depending upon which ones are compatible with the telephone company you are dealing with, you can see a difference in the capabilities of downloading certain apps that you are interested in.

Samsung has been my choice of cell phone for years. The phone is sleek and easy to use. I have always used the accessory like the gear fit. Samsung cell phones have a great camera. The quality of pictures is professional.

Since the Pandemic began I had to get a smart phone to be able to now do my doctor visits on an app. I was ok with that but not the price of the phones. I researched and found that Samsung had a Galaxy A10e for $179.99. While I was used to using my one and only flip phone for many years I felt this was something that I needed to invest in and it was time. In the end I am for the most part very happy with the phone. I wish I was better at texting and knowing how to use it a little better like the younger generation (including my really young toddler grandkid's) but there truthfully are some draw backs that I just can't stand.

I have a Samsung Galaxy Note 10 and you can't change the battery. When the battery dies you have to buy a new phone. That's not cool. I don't see a reason for that other than greed. This is probably my last Samsung.

I've had several Samsung phones and I love them..I love the sleek designs and durability..They work well and look great..I like the big screens and even though big they fit in the hand well.. Samsung comes out with a lot of new and great products frequently too.

I've owned many cell phones in my life and S8+ is the first one to last beyond the time to pay it off. My wife and I have had ours for more than 4 years. I did have to replace my battery. The battery store told me it was my fault that my battery failed. They said I should not keep it 100% charged. Although it did not fail until 3 years. My battery charge has always lasted longer than I ever expected. I have used a dozen or more glass screen protectors but they usually cracked in a month or so. I stopped using them and my screen has been fine. The gorilla glass much stronger than the hardened screen protector. The Android operating system has always been very easy to use. Samsung has not come out with a phone with features enough to make me want to upgrade.

A very good phone but often baffles me. Camera is superior. Battery does not stay up for long. Screen lock is imposed too quickly but when I set it to longer it ignores that. It has a lot of bloatware that J can't get rid of. I am not sure I'd buy another Samsung next time unless they improve some things.

I like the design, slim but not too slim, size fits my hand well, still learning all the features but it seems fairly easy to navigate. Have not had any downtime issues at all. Good quality sound and I like the ear/voice jack. The colors are vibrant and the camera feature is really nice. It is a Samsung Galaxy 8+. Would recommend Samsung phones to others.

It is a very good phone but with all products, improvement can be made. The one thing that I dislike is the light on face. I keep phone with 15 mins light time before it fades out. I pay mind games and I love this feature. The problem is, it fades in and out. Not completely dark but it is distracting.

I'm very happy with my Samsung cellphone and can rely on its use. Is Internet connectivity has problems, but I don't know if that's Spectrum or the Internet provider. I am happy with its applications and it has a good customer service team. There's not much else to say about its use.

I've got a note 9 and I absolutely love it. There is not one thing I can complain about it other than I wish it had the infra-red remote like the note 4. It does everything I could ever need a phone for. The ease of use and apps are great.

I like Samsung phones because I can back up content to Samsung and to Google. I have a Samsung Galaxy phone with service through ** and they have wonderful customer service. I have great cell phone service through the provider and my phone does everything I need it to do. Plus, it being an Android I can use an SD card if I want to have more space.

I am using the Samsung S8 which is either my 3rd or 4th Samsung. Ease of setup to my preferences was or is one reason I stick with this company. The sound quality is great as are the photos taken with this phone. So far I have found absolutely nothing to complain about with this phone and I have had it a few years now. I highly recommend the S8 by Samsung.

My Samsung J7 cell phone has quite a few good features like it has a Samsung notebook where you can put all your future appointments in that you have coming up and also its photo gallery is very nice. It also, is very good on installing appts on it.

I have my Samsung for over 2 years. It has always performed well. Good battery life and runs the apps that are important to me without issue. I can not recall an app crashing. I have been able to stream movies, shows and sports without problems. I hope that when it comes time to replace it that the new version performs just as well.

I am a young 56-year-old woman who enjoyed the Samsung Galaxy 20 with the stylus. I need to have something that understands me because technology is something else the younger generation knows how to use thumbs to type instead I'm using a stylus. I use the stylus to continue to write my notes and store it into a small little files. Most of all I use Google for everything. It is a smooth sleek phone with BEAUTIFUL quality pictures.

The worst phone l ever own.. Everything sucks! You can hardly figure it out. Things disappear occasionally. Ring tones are ridiculous as well as notification sounds. I'm dumping this piece of crap and buying another LG.

Do NOT buy from this company directly. I have been jerked around close to a month waiting to get the phones that I have ordered on August 12th. Order numbers #** and #**. I spent over $1500 with this trash company. My orders were supposed to be delivered August 18th, but it is now close to a month after that and they still have not notified me that they have even SHIPPED! I have talked with the representatives several times, every time they tell me they will ship it within 24-48 hours and they would give me an email and still NOTHING. Why should I even bother getting phones from this company if they won't even deliver.

20 days back I had purchased the Samsung Galaxy Note 20 Ultra with additional products through Samsung Shop. However the India customer support team is behaving like unprofessional and very pathetic service. I had a worst experience with following products. 1. Samsung exchange offers. 2. Add on product

I just traded in my fully functional phone to take advantage of a $200 discount that Samsung was offering for a new phone as a trade-in. I didn’t want to pay full price $1,199 for the S20+. It was sent in the original box to Samsung. Apparently, it had lost the charge in the trajectory there. They said it did not turn-on. I don’t see why I had to change the fact that my phone was functioning. I am sure Samsung is used to dealing with all his delinquent customers. I requested my phone back, I figure to have it repair. It came back with additional damage and non-functional. Samsung doesn’t take responsibility for the extra damage cause by their technician.

We lost our phone off the side of our boat 15 km from where we loaded. The phone fell onto the road and was run over, absolutely demolished and we traced it until we found it. As we were driving a frickin call came through! This dang phone even in pieces still worked!!! I can't even....seriously the best phone ever???? Thank you Samsung!!!!

Samsung Galaxy has a defective S-Pen that leaks dye onto and into your skin. The yellow S-Pen is a health hazard as its dye is hard to remove from your skin - you need to carry around a hand cleanser to remove the dye. When I contacted Samsung all they offered to do was replace the S-Pen with an identical yellow one!! Never buy Samsung mobiles!! Customer service is non existent!!

I sent back my Watch to be repaired. They sent it back. I repaired. Then I receive an email that I did not prove a serial number or proof of purchase. I spoke with a supervisor who told me to send it back to them with proof of purchase and the serial number in the box. Received another notice that they will not repair. Proof of purchase invalid. Spoke yet another supervisor who said, "Yes I see everything is here. There should not be any further issues but, I will have the repair department call you in 15 minutes." That didn’t happen.

I ordered the A10E for myself through Samsung.ca, as an upgrade to what I currently had. I had the A10E phone in my possession for approx 2 weeks and started having issues with the screen. I did online chat and phone calls with Samsung.ca over a period of weeks. At the beginning the representatives seemed unable to assist further and this lead to other phone calls. I was finally able to get a hold of a representative who provided a Waybill #. I sent my phone out for inspection. Due to Covid there were delays in the delivery. It was received in mid-July. Follow-up with Samsung determined there was water damage (even though there was no indication on my end of such damage) as there was CORROSION ON MAINBOARD, LCD, DEFECTIVE ON SUB MAINBOARD, SPEAKER. The cost for repairs exceeded the cost of the actual phone.

This was my letter to Samsung's CEO, which resolved the rip-off attempt by Samsung.com: "I have never had a problem with my previous Samsung purchases, including tablets, TVs (I still have a wonderful 40in Samsung LCD TV from 2009 - paid $900), 2018 Smart TV and other devices. I saw the S10e cell phone price lowered to $750 in May, BUT my interest was due to the generous $350 trade-in value for my perfect conditioned LG V30. That is the ONLY reason I bought the S10e, because of the trade-in value. I was told several times that my trade-in value takes "3 to 5 business days". On the 6th business day, no decision yet, I was told it takes TEN business days. I called the Samsung 800 number and a nice girl told me not to worry because my trade-in was acceptable, but she would NOT send me confirmation of our conversation. She asked me to wait.

I called Samsung about a damaged device. I was on the phone with a female rep for an hour and completely explained my problem with the phone. The rep told me that the phone is under warranty and there would be no charge to fix it... it would take about a week. She sent me an email to print the shipping label and I mailed the phone to the service center. A week goes and I get a email saying that the price is being changed from free to $150.46.

Samsung phones & TV'S are the WORST. 1st a 49" LED TV, screen cracked as I was watching - 2 month nightmare. Phone is Boost A20 they give away when signing up for their plans. Worked 6 months then no internet. Called Samsung & Boost "tech service" couldn't get to work. Now Samsung wants me to drive 3 hours for tech to look at - not happening. Will never buy another Samsung product again - PERIOD.

New & 4 refurbished phones all bad! GALAXY S10e $459 NEW. 10/2019 Massive defects!.. Biz opening in MI gone Oct/24 thru Dec/4.. All 4 refurbished are defective!.. COVID~19 lock down months.. NEW and different phone should have been my choice since out of state!...

Be very careful of the bait and switch. I went to the Samsung website to find someone to repair my cracked screen. They offered me 400 to trade it in on an S20 instead. Now, after I paid 1000+ for the S20, they are rejecting my trade BECAUSE THE SCREEN IS CRACKED! Exactly the deal the originally offered. Chandry ** was absolutely no help and basically called me a liar. Couldn't have cared less when I said I was going to leave reviews. Now I see why... there are thousands of bad reviews on Samsung! I wish I had read them first. I'll be a new Apple customer when I replace this phone.

Sent my phone into warranty. It was kept for 2m's. It returned to me with the same issues. I sent it back in and I am being told that they have 19 days from the date approved to send me out my replacement. I will be without my phone for approximately four months. Charlett in South Carolina was the 5th person I was transfer to and she was not able to give me an approximate date of when I should receive my phone. They also told me I could not have a refund. I have 5 Samsung Note 10 plus. I will not buy any more Samsung products based off this horrible experience.

I'd give this company -500 stars if I could. I bought a $300 active 2 watch on February 28, 2020. It is advertised that consumers can use it while swimming. I don't even shower with the damn thing on, but I went FLOATING on a TUBE in a 5ft deep POOL for TEN MINUTES *ONE TIME* after activating the water feature and then shaking it out after I was done, like it advised me to do in the users manual, because I have a brain and I can read (customer service accused me of lying and said I didn't do any of that, by the way). It was fine after I went swimming and the rest of the night.

For the first time I decided to order my phone direct from Samsung instead of buying through my carrier (which you get the same day). The Samsung website says takes up to 2 weeks to deliver due to Covid - claim the bulk of this is due to delivery carrier delays. My order has been pushed back again and now they are saying it will be a month or longer. Claims delays due to Covid although per my support call, they are all working on the back end. They are using this Flu virus as an excuse to delay their orders. Clearly taking advantage of this flu pandemic.

I purchased a Galaxy watch in September. In May, the following year, while swimming, the waterlock failed and the watch quit. This watch advertises water resistant to 50m and specifies it has a "water lock" mode for swimming as well as a "swimming mode" which automatically turns on water lock. Since I used this function and it failed, they are telling me it is not covered under warranty and want as much money as a new watch to repair it.

This phone is so fast and the camera is so good. Destroyed the iPhone XS Max and even the 11 pro max. And my iPhone XR was a piece of crap because it can’t load webpages on LTE but the XS models can slowly and this was tested with 2 XS’ and 2 XR’s and the XR’s are stuck. The Samsung is so speedy and the 12gb Ram and expandable storage up to a 1tb sd card and if you get the Samsung s20 ultra you get pro level 108mp, 100x zoom and 8k video and the iPhone still has 4K video and 12MP Cameras and the worst zoom on the planet. And want more, they have better apps and games on the play store on any android device. The iPhone has 64GB of storage and Note10 has 256gb storage which is 4x, but I might need an sd card soon. The dictation on iPhone is crap and on the Samsung it’s SOOO GOOD. The iPhone I might as well have my dog type it and I correct it. #samsungisthebest

Yesterday I bought my first Elite phone. I took a walk this morning. Had a Guard on the phone. Bent over to tie my shoes phone slipped out. I was close to the ground. It shattered. It was poorly crafted. Very cheap material. I called customer service willing to pay to fix it. Put on hold. Hung up on. I don't understand for a thousand dollars the phone wasn't as durable as phones you pay 250 for. Then for Samsung Customer service to be so rude to me. I had the phone less than 18 hours. A thousand dollars yes I expect more for that much.

I traded in a S10 Plus for the S20 Ultra, after about 2 weeks or so I realized that I wasn't receiving any Google Play Store updates. I contacted Samsung multiple times, customer service is terrible and there company policy is also terrible. They couldn't get the updates to work and want me to drive over an hour away, which I refused to. Then they said send your phone in and we'll fix or replace it and it will take about 10 days, ummm no thank you! I said there's a pandemic and also I'm a business owner who needs to have a cell phone. This will be the last Samsung product I purchase due to there policies, terrible customer support! I also explained I traded in a perfectly working S10 Plus for a new phone that doesn't work 100%.

Phone is overheating. They don't care. Try to call corporate. Nobody there to talk to. Paid to have new phone activated. Can't use it. It is so hot I have to use the speaker to talk. I cannot hold it. Camera freezes. Not enough room to tell you everything.

$1000, phone and 2 months out of warranty and no customer service. I take care of my phone so this is a defective phone. I am expected to send in my only phone for weeks during a pandemic. It's just wrong! Waste of time and money!

I purchased a new S10+ from Samsung in Dec. I was noticing problems with phone calls a few weeks after. Phone would either, drop the call and say 'no network available' while it showed 2-3 bars or other person couldn't hear me.... I thought it was my provider. After spending hours working with Sprint to reset all the network settings, updating and a forced update from the pro tech, they said it isnt the network but would send me a signal booster for my home. 3 days later hooked it up (also note only my phone was doing this...there are 4 other phones in the home). Signal booster didnt help.

I love the products of this company, I always buy new smartphones. And for the new year I bought a tablet and did not regret it. I recommend this product to everyone for the whole family. This is the best we've used.

Upgraded from a Samsung Galaxy S8 to Note 10. In the process of data transfer all my text messages were deleted. Now they are irretrievable. We purchased 4 Note 10s from BestBuy on December 19th and all had data transfer but 1 phone had all its texts deleted. According to a Sprint technical support person, Samsung Smart Switch software caused the problem. Samsung needs to compensate me for this loss.

I have been a Samsung cellphone customer for over 20 years. I have never had an issue or made a complaint. I have three cell phones on my plan. All three phones have third-party screen protectors and Otter Box Defender cases. I dropped my phone a few months ago and my screen protector cracked but my phone is still in good working condition.