Overall Satisfaction Rating
2.65/5
  • 5 stars
    25
  • 4 stars
    14
  • 3 stars
    9
  • 2 stars
    6
  • 1 star
    79
Based on 133 ratings submitted in the last year
Show rating distribution

Samsung Cell Phones

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Last updated: Oct. 17, 2017

513 Samsung Cell Phones Consumer Reviews and Complaints

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Verified Reviewer
Original review: Oct. 17, 2017

Worst Samsung phone I ever owned. It's made for a kid and apps preprogrammed can't be removed and can't save anything to sd card. So what's point of allowing one.

Verified Reviewer
Original review: Oct. 17, 2017

I have had several Samsung phones and find the clarity is great, they are rugged and dependable and a good value. I would recommend them to anyone. The only drawback (but I believe this is true with all cell phones) is battery life not long enough!

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    Verified Reviewer
    Original review: Oct. 16, 2017

    I absolutely love my Samsung. It is user friendly. They do not usually change the interface to entirely much to where you have to re-learn a whole new phone. They do not include a bunch of bloatware that you are not going to use, that just takes up space on your phone. In turn, this leaves more space for the user to download the things they want on their phone.

    Verified Reviewer
    Original review: Oct. 16, 2017

    Samsung makes a very reliable and easy to use phone. The battery life could be longer but everything else is great. I will buy another Samsung phone when I am ready to upgrade.

    Verified Reviewer
    Original review: Oct. 15, 2017

    I have a Samsung 7 Edge. Love it. It is easy to use; I haven't had any issues with the battery; it has proven very durable. I actually dropped it several times (I do have a case, but not a very strong one) with no breakage whatsoever. Am looking forward to owning the 8.

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    Verified Reviewer
    Original review: Oct. 15, 2017

    I have the Samsung grand prime phone but there is not enough storage or memory whatever it is called. I am not sure if it's the actual phone or T-Mobile apps that are taking up all the space. The T-Mobile apps are useless and they won't let you uninstall them.

    Verified Reviewer
    Original review: Oct. 14, 2017

    I have had 4 Samsung phones, I like the interface. It's easy to use. Battery life is good. All the apps that I need I can find. I just like the phone.

    Verified Reviewer
    Original review: Oct. 13, 2017

    This is my first smartphone and the battery life is a lot less than my flip phone, but I understand that because the smartphone does so much more than my flip phone ever DID.

    Verified Reviewer
    Original review: Oct. 13, 2017

    I have a Samsung J3 and it is great. Right size for me and apps that fit my need. Battery life is good except when playing certain games but then again all phones are like that.

    Verified Reviewer Verified Buyer
    Original review: Oct. 12, 2017

    I placed an order in July for 2 phones (Galaxy S8 and S8+) under a trade-in program (I have to return my Galaxy S7 edge in order to qualify for trade-in program). I only received Galaxy S8+ and did not receive S8. Now I filed a claim but they made me return my old phone. I paid for 2 phones and have only one phone. I have been waiting for 2 months and have not got any response. I called them for more than 15 times and all the times lazy agents keep saying ''We are escalating the case and you will hear back from us within 4-5 business days''. No one ever got back to me.

    I tried calling FedEx to know what’s happening and they said they have submitted everything to Samsung and now everything is up to them. Their logistics department do not have any phone numbers and we cannot simply contact them. All we can do is call customer care agent and they will escalate our case to Logistics department. Does it really take 2 months to resolve one missing shipment case? When I ask them What am I suppose to do? And they said "THEY SAID THEY CANNOT DO ANYTHING. YOU WILL HAVE TO WAIT TILL LOGISTICS DEPARTMENT REPLIES.''

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    Verified Reviewer
    Original review: Oct. 12, 2017

    Battery life is just ok, sometimes when charging, the phone gets really hot - but not always; storage capacity is not the greatest; I have the S7 Edge, and I really don't like or use that feature. It also gets in the way when I try to use the phone with one hand. Overall though, I much prefer the Samsung to the iPhone products. Better size, better screen, better pictures.

    Verified Reviewer
    Original review: Oct. 11, 2017

    I have the Galaxy 7 Edge and love it!. Very durable and user friendly. I gave it a 4 for battery life, but the maintenance app does a good job keeping it in check. As always, Samsung has delivered another great product!

    Verified Reviewer
    Original review: Oct. 11, 2017

    Samsung asked me to test one of their Galaxy phones out and of course I accepted. The phone was very nice but the interface is simply not as intuitive as my Apple phone. Nice product but not as user friendly. I went back to my Apple phone even before the testing period was complete.

    Verified Reviewer
    Original review: Oct. 10, 2017

    I use Samsung smartphone and I intend to buy their next product they come out with. They have good credit rating and have always backed up their products.

    Verified Reviewer
    Original review: Oct. 10, 2017

    I hate My Knox application that is in the phone. Can't get rid of it, can't use it, obnoxious of Samsung. The phone is fabulous and the camera is wonderful. I love my phone. I can't live without it, because it does everything and has everything.

    Verified Reviewer
    Original review: Oct. 9, 2017

    The battery life on most Samsung phones don't last long. They need to manufacture better batteries that provide a longer period of cell phone usage.

    Verified Reviewer
    Original review: Oct. 9, 2017

    Phone is well manufactured and serves well as a phone and a communication device. It is waterproof and handles much of the software installed from Google Play.

    Verified Reviewer
    Original review: Oct. 8, 2017

    I keep trying other phones but keep going back to Samsung, very dependable phones. The only problem I have ever had with my g3 was I dropped it and broke the screen. Love my phone. Have the g8+.

    Verified Reviewer
    Original review: Oct. 7, 2017

    I bought a S8 plus for my husband birthday on Sept. 15, when Samsung was running the promotion FREE Gear VR. When the phone was ship to me, there was no free gear VR so I called Samsung and was told that it was back order, will sent to me once they have it. After a week, I called Samsung few times to solve this problem but was told that they will look into it and gave me a case number. This is the third week, I called and was told by Samsung customer service that when I order, I have to click on the free gear VR!

    I told her that when I order the phone, the promotion was written FREE and there wasn't anywhere in there saying I have to click on the gear VR for free. Honestly who won't want free item??? If Samsung runs a free promotion on an item it should be given free, not need consumer to click on free item. I told the customer service if that is the case I want to return the phone and she told me that it is past 14 days, return policy. All this while I am a very big fan of Samsung, I work in a retail store and encourage customers to purchase Samsung products. With this issue that I'm facing for the past weeks, I am very unhappy with this, I felt cheated by SAMSUNG.

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    Verified Reviewer
    Original review: Oct. 7, 2017

    I have had my Samsung Galaxy S7 for a year. Sound quality is excellent! Graphics are good too, and I love that it's water resistant. Only issue is that apps can lag sometimes.

    Verified Reviewer
    Original review: Oct. 7, 2017

    I really do love this phone. Lots of pictures, play some card games and listen to music. I would definitely recommend a Samsung to family and friends.

    Verified Reviewer
    Original review: Oct. 6, 2017

    I bought an inexpensive Samsung Go 5 from Metro PCS for $50 and it has been reliable, easy to use and the battery life is excellent. The camera is just ok and it only has 16gb of memory. Otherwise, its performance is excellent.

    Verified Reviewer
    Original review: Oct. 6, 2017

    Difficult to use and can't find what you need to make it easier to use, like I want the word help when texting so I don't have to type in each word. When making a call you can't always do it from the contact list. Very disappointed.

    Verified Reviewer
    Original review: Oct. 5, 2017

    I have a lot of freezing up. Not being able to play games. Calls dropping and missing calls. Ready to turn in and buy new, too unsolved problems with this one.

    Verified Reviewer
    Original review: Oct. 4, 2017

    My only complaint is the battery life. When new it was excellent. Now after a year it drains faster. Sometimes it will take 3 to 4 hours to charge from 30% and other times 1 1/2 hours with no setting changes.

    Verified Reviewer
    Original review: Oct. 3, 2017

    Samsung Cell Phones are reliable and easy to use phone. Don't drop call and update continually. This keeps me on my toes. Great storage space. Samsung stands by its products. I would buy from them again.

    Verified Reviewer
    Original review: Oct. 3, 2017

    I hate this new Samsung cellphone and have had nothing but problems with it. I have called Samsung for help and gotten nowhere. I will try and return this phone to my provider.

    Verified Reviewer
    Original review: Oct. 2, 2017

    I've always had Samsung cell phones. Traded up for this S7 for the camera. It's the worst phone I've ever had and I'm stuck with it! Battery overheats! Constant back and forth with service dept! Screen goes black frequently when in use!!! Constant required updates!!! More advertisements than before!

    Verified Reviewer
    Original review: Oct. 2, 2017

    With the exception of a few glitches, I have had no real problems with this brand and I tend to select Samsung when upgrading, however, I am considering other brands after doing my research.

    Verified Reviewer
    Original review: Oct. 1, 2017

    Samsung 7 is a nice phone but battery life is terrible. Also hard to set up specific apps and controls on the phone. I have not found how to edit personal dictionary.

    Samsung Cell Phones Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea Sout
    Phone:
    (800) 726-7864
    Website:
    www.samsung.com