Samsung Cell Phones

This place is the worst!! I purchased a phone for $2000 that they were supposed to take care of adding insurance coverage on for me on and they failed to do it. I didn't have the ability to do it myself cause there was coverage in someone else's name. They were fast to sell the phone but failed to get my coverage going and now they say there's nothing I can do about it. I've called multiple times and only reached someone 5 times. When I call they always say the manager is dealing with an emergency. It's the same excuse every single time. They failed to cover a $2000 phone and they will not take responsibility on the matter. These people don't deserve any type of good reviews because the company and customer service is poor!!

I ordered the S23 Plus purple on March 5th and had a delivery date for the 10th. Well here it is April 8th and I think my 5th newest delivery date is for the 11th. Yeah sure. If you didn't have the damn phone you shouldn't be offering it or at least be honest enough to say, "Hey it's gonna be a month or 2 or 3," but I'm thinking never at this point. I've chatted, texted and phoned customer service and got the same runaround about being at the top of the list or some bull. If they would of said, "Hey it'll be 3 months till it's in stock." I would of waited. I wouldn't of minded but I hate liars. I tried cancelling and they won't let me. I tried to change the color and it didn't make a difference. I'm stuck because I'm doing a payment plan so I guess they get to screw you because of it. So warning don't try and finance with them.

In Nov 22, my wife & I got new Galaxy A53 5G phones when we switched carriers. In Mar 23, 5 months after getting the new phones, the speaker went out on both my & my wife's phone at the same time. Please note, there is/was NO physical nor water damage on either of our phones. We contacted Samsung support & they directed us to an authorized Tech Repair shop. The tech repair shop confirmed neither phone showed any physical or water damage. After they ran a diagnostic, they determined there were 3 speaker-related issues, one of which is on the motherboard & beyond repair. NOW, after going through Samsung's authorized shop, Samsung is now telling us we have to give up our cells for 2 weeks, mail our phones into them, so they can look at phones.

My old S8 was starting to give me trouble and I was afraid it would die on me so I decided it was time to replace it. One thing about phones....I always have an issue with carrying them around. Either they are too big for my pocket or too big to fit easily in my purse so I decided that I wanted the Filp. It's a really nice little phone. I love the folding option...Whenever I go out, it slips easily anywhere. And since I have the Galaxy watch, it works with that seamlessly, even better than my S8. The battery life is a lot better than my S8, too. I like the little screen on the front where I can check the weather, calendar, my steps, and play music.

The Critics get commission to say nonsense about a product. The screen light is not consistent. It goes dark and comes back by itself. It doesn't have right to left texting like Persian, Arabic or Hebrew. Downloading don't work like when you use the phone original alphabet. Battery depletes in 8 hours. I bought my phone in duty free for 245CD but my phone got water damage just by splash of my cold tea on kitchen counter. Samsung asked for 375CD+tax to fix it. Walmart selling it for 260CD+25 shipping+ tax but the charger is not compatible with Canadian electric outlet and if you enter any Google or App in it. is not returnable. They count the days from when you placed the order not from when you received it.

Samsung customer service is a joke. Not only can you not get through either by online chat (waited 30 minutes and still had no available representatives), or phone (there was silence on the line when I finally got through forcing me to hang up), but if you do waste 3 hours and finally talk to them, the promised follow-up never comes. I have been waiting over a week and still nothing.

Buyer beware prior to purchasing a Samsung cellular phone! Most often, their product has a good reputation, but if you do encounter problem, then Pandora's Box will open...and you will be in for a rude awakening! I encountered several problems with my S21 phone, five months after purchase. Samsung provided me with a local (authorized) repair centre where a diagnostic test revealed that the motherboard required replacement. The task was completed. Unfortunately, the problem persisted and I was told (by the repair depot) that the additional parts were on back order but 1.5 months???

Having only searched for Samsung following my issue I can see that the problem they (Samsung Promotions Staff) caused for me will NEVER be resolved. I purchased the S21FE phone via Amazon.co.uk as this was an accepted supplier on the list plus I also called Samsung Customer Service to confirm prior completing the sale. I then submitted my claim; I never intended to load or use the phone prior to receiving confirmation that my application for a ChromeBook (as part of the promotion) was received; if it wasn't accepted due to any reason I would return the phone. On the 4th January I received that confirmation via phone conversation, email and text.

Got a Samsung phone. I was one from last data breach and had phone number stole and had a 1500 phone bill who they were calling to Europe and no help from cell phone company or Samsung company. Got way more money than me. I'm not going to put hold on my account or change anything. These big companies make so much off of us consumers and still cost us when they screw us. With me no more. I suggest to them. Hope I don't lose my information or have it stolen cause it will cost them Samsung.

I have been a die hard Android fan since the beginning, however there are 2 things Android is lacking that is making me think the iPhone is now a better choice: FaceID and a super responsive camera. The fingerprint sensor in any form is a horrible experience compared to the iPhone's FaceID, and this is a feature that has been on iPhones for 5 years now. The second is the iPhone's camera, which is super "responsive", meaning, when taking pictures, it snaps it almost instantaneously, whereas on Samsung it sits there thinking for 1-3 seconds before taking the photo, which is agonizing. Samsung, forget the folding screen and the stylus, focus on a FaceID equivalent and a super responsive, killer camera.