Samsung Cell Phones Reviews

Extremely disappointed with Samsung's warranty department. My phone is less than 50 days old and the screen has been flickering with a visible line defect since the very first day I owned it — clearly a manufacturing defect, not something I caused. A Samsung retail store employee physically inspected the phone before I sent it in and confirmed there was no drop damage. The store even told me this specific screen issue is a known, recurring problem with this model. Despite that, Samsung's repair center denied my warranty claim and is now trying to charge me $650, claiming a minor scratch counts as "damage" and shifting blame to "user error." This does not match the actual issue — a defective screen — and feels like a way to avoid honoring a valid warranty claim on a brand new device.

Extremely disappointed with Samsung's warranty department. My phone is less than 50 days old, and the screen has been flickering with a visible line defect since the very first day I owned it — clearly a manufacturing defect, not something I caused. A Samsung retail store employee physically inspected the phone before I sent it in and confirmed there was no drop damage. The store even told me this specific screen issue is a known, recurring problem with this model.

1 Star — Absolutely Disgraceful Customer Service. Really, Samsung? After more than a month of this ridiculous ordeal over a defective S-Pen, I received a notice in my Samsung account to call them again for provide the ticket number today, hoping someone would actually resolve the issue. Instead, the representative who spoke with me—despite already having all of my information and the entire history of the case—kept asking me the same questions over and over and treating the conversation as if I were being interrogated for a crime. All of this over a worthless defective S Pen that should have been replaced weeks ago.

Samsung Galaxy s25 ultra is expensive for nothing. There nothing who can protect you if you Lost your phone. Is very easy for thieves to block the location in second and unlock the phone and started using it. Samsung Galaxy s25 ultra is not a secure phone..

I spent nearly $700 for a Galaxy S24 FE. I was a longtime iPhone user and decided to try a Galaxy. Up until last week, when I was left no option but installing Google's chat app due to Samsung deciding to stop providing what is a core application for any phone is, I was happy with the phone. Now I am extremely unhappy and upset that I even purchased this garbage because this Google Chat really sucks. You have to use RCS to do group chat and it appears you have to have an internet connection for it to work.

Since I was MADE to switch texting services I have not been able to send texts or make call. Way to team up with Google and screw us over. Seriously considering iPhone after this complete mess. I've been a Samsung supporter for decades but after this fiasco not so much. Very disappointed and disgusted!!

I hate how often you have to update your phone and that if it does the update for you in the middle of the night it doesn't always turn feature back on until you wake your phone back up. Example, I didn't get numerous text messages, that I would have woke up to, until I opened my phone and then I received the 16 messages at once that had been sent to me over the previous 2 hours. I also hate Google messaging. There are so many features on the other app. I hate that it is our only option.

⭐ 1 Star — The Worst Customer Service Experience I Have Had in Over 25 Years. Samsung Care+ has been one of the most disappointing customer service experiences I have ever encountered. I have been a loyal Samsung customer for more than 25 years. During that time, I have purchased numerous Samsung phones, TVs, appliances, and other electronics because I trusted the brand.

It’s not a phone. It’s a high-maintenance pocket heater that hates its own existence. Do not buy this unless you enjoy carrying around a scorching piece of dead glass. Absolute, unadulterated garbage.

They have no access to fixing your problem because basically, I can't even change my phone number on my phone because they won't do it unless I have a previous number that I don't have available and so I have to jump through hoops to do their job not going to do it. I'm getting a different brand, I don't care who it is, it's not going to be Samsung anymore, and I've used Samsung for years, this is it, and that's it. The people who are trying to help have limited ability to do so according to company policy and capabilities. The people are very kind and are trying to help. I am the buyer and consumer of this product.

Had my Samsung a15 for about 2 years before it would not take a charge. Got an a16, what a piece of junk, have to charge twice a day, battery gets hot, now the phone won't take a charge. The a16 is not 2 months old. I would like my money back. I will never buy another Samsung.

On April 11, 2026, my Samsung Galaxy S23 Ultra (512 GB) suddenly powered off while using the camera app and never turned back on. The phone briefly entered a restart loop once and then became completely dead. There was no physical damage, no drops, no water exposure, and I always used an official Samsung charger. I previously had Samsung Care+ for two years, but the failure occurred in the third year of normal use.

It doesn’t make sense that wireless transfer on Smart Switch is slower than cabled. It is stupid that Apple predicts the exact time for transfer but your predictions are always off. You guys need to do better.

I needed a new phone and was considering either Samsung or iPhone. I went for Samsung, bought S26, with wireless charger, case, and earbuds - full package. The wireless charger was defective, reached to customer care asking to replace - replied I can't replace, I can send it back and they will refund me $8. It came out that this is because it was bought in bundle (charger +case) and if I return both - I get full refund. My question is why you don't tell me that then? In the view I have to return defective charger, get $8 and order a new one for $50... It put me off so much, now I'm thinking I used a phone for two days, what will happen if the phone has a glitch? The customer service advised me to return it till I have a return window, lol I have never met the customer service doing it to be honest. I'm lost what to do now... Customer service absolutely ruined it for me.

Stay away from Samsung s26 ultra phones they are junk. The customer service is worse that any I have ever seen. I purchased a phone for 1200.00 and they will not exchange it. Their only option is to return it to them and for you to buy another phone and give you a credit for the bad phone. All while leaving you with a phone for up to 2 weeks or so. I absolutely hate anything apple but they just pushed me to it. Stay far far away. Do not directly buy from them.

My experience with samsung goes back a long time because I have had a samsung cell phone since I began to carry a cell phone. Galaxy smartphones are the leading brand of samsung. My samsung 7 stopped working suddenly and I had that phone for some time. My carrier at the time was verizon. Verizon decided after trying everything to upgrade my phone to a 10. I in return had to send my 7 to samsung.

Samsung was always my go-to. The quality has decreased intentionally so much that I will be taking a hammer to my current Samsung and replacing it with an iPHONE. What happened, Samsung, your profit margin wasn't quite big enough, you had to start swindling your loyal customer base. Y'all should be ashamed of yourselves.

Two days ago, I attempted to purchase a Galaxy S25 (256GB). At that time, the website showed a discount from $859.99 to $759.99. Additionally, Samsung advertised an extra discount of up to $150 for the first purchase made via the App. I installed the app specifically for this, but the additional discount failed to appear. I contacted support, provided screenshots, and was told it would be fixed in two business days. But the all the follow-up emails told me to "try again," and again and again, repeatedly, but now the price has increased: The original discount on the Galaxy S25 (256GB) is gone, it is now $859.99 and just add the discount it already had on the website when I place it in the cart, but not the App discount, as Samsung offers for the first purchase.

$2k for a phone that fries in under 18 months😢... Inner screen on my Z Fold 6 is inoperable and they want $700+ to repair.. Whelp I should have known right... There is a program that can repair for $250 but the repair shop never gets the code. After 15 years plus of buying Samsung products, appliances kitchen, w/d, cell phones, I will venture to other waters

I’m writing a review on Samsung 77-inch S90D OLED TV. I bought a TV 6 to 8 months ago, hung on the wall worked fine. I cleaned the screen like I always do, turned it on black screen, not sure what happened but all I did is wait the screen down and I’ve done it many times before, but Samsung won’t warranty. They said it’s been impacted and damaged and there’s no physical damage or it’s never been impacted. I’m really disappointed with Samsung. I will never buy a TV from them again, horrible customer service.

Flip phones (Flip 4 and now Flip 6) crack at the point of folding. Customer Service is awful with escalations and requests for management calls have no impact. My phone still under warranty have been is their possession for almost 30 days. Customer Support cannot give me any updates and they will not return the phone (fixed or not). I requested the phone to be returned on 11/24. Today is 12/3 and they cannot tell me where it is.

Samsung mobile phones are the worst and the Google software is very poor. It is ridiculous that one has to have a Gmail email address to do anything. Apple has a back button, but Samsung requires you to swipe (stupid), and to answer a phone you also have to swipe. I could write a book with everything wrong with Samsung .mobile phones. If you are considering of purchasing a Samsung mobile phone, DON'T, if you do, you will REGRET purchasing a Samsung mobile phone. I highly recommend do NOT purchase a Samsung mobile phone-.

Absolute garbage. Hands down, the worst phone I've ever used. So busy focusing on trying to act like an Apple product that they've lost the plot for user experience. I'll be going back to Nokia. Had a Nokia phone for five years and never had the issues that sprung up within a week of using a Samsung.

Loyal Samsung owner. Purchased an S25 Edge directly from Samsung. USB-C didn't recognize charger. Was going to exchange but started working. 3 months later stopped working. Repair center can't get the parts. Samsung won't send them the part. Called 4 times. Battery performance worse using wirless charging now. As a business owner, am forced to send it in and be without my phone for AT LEAST 5-7 days. Unacceptable. Last Samsung I'm purchasing.

I bought the Galaxy A15 serial # R5CX3479KCH on 03/06/22 from Tello Mobile, order #**. I registered the phone on the Samsung account. It went out of service in mid May with a "no sim card" error message. Thinking that the sim card had fallen into the phone, I ordered a new sim card on 05/21/25, received and installed it on 05/28/25. The phone still had no service with the same error message, but is under warranty. Per Samsung procedures, I first took it to "ubreakifix" who examined the phone and verbally reported that the problem was the card reader, and it was irreparable. Per Samsung procedures, I returned the A15 on 05/30/25 with this background information and told them I was requesting a refund because it is under warranty, and I did not need the phone repaired or returned as I had purchased a new Galaxy A16. I asked them to honor their warranty on the A15.

I WILL NEVER TRUST SAMSUNG EVER AGAIN! Your company made and sold me a product that out of the blue died from a fried motherboard. I was sent by your people to a certified Samsung technician who discovered the issue and after circling back to Samsung I am being bullied by your company to pay hundreds of dollars left to pay off the phone, a balance which should be canceled because I shouldn't be liable to pay for a phone that was made to fail before I even signed a contract which promised me an above average made phone which I'm realizing has an extensive amount of complaints, specifically S22's and S23's, both of which in recorded convo with an AT&T rep was revealed to me to be well known to have Firmware problems among other issues including Fried Motherboards.

I've been a loyal Samsung customer for years, consistently investing in their flagship devices. That loyalty ended with the Z Flip 6. Without warning, and absent any drop, water damage, or software update, my touchscreen became completely unresponsive—working one moment, completely dead the next. I treated the phone meticulously, and it was still well within the one-year warranty. When I brought it to a Samsung service center, I was stunned at the response: they claimed a minor cosmetic scratch—on the exterior and not on the screen—was enough to void the warranty entirely. Not damage, not abuse. A scratch.

I was excited to get my new Samsung A16 a few months ago. That lasted for about 2 weeks until all hell broke lose. Can't stop auto correct from capitalizing and making text nonsense as if not knowing English. Extreme lag on Google Maps that it sent me to different places a few times. I can't see any pictures sent through text or even through email on the phone. (Can't see pics sent from customers or my son's vacation in Asia.) Constantly removing itself from Bluetooth and going into plane-mode on its own. Will stop charging at 50% even when on charger all night. Happens 2-3 times a week. If I have it in my pocket upside down, the headphones get static or audio cuts out. That's just what I can think of off of the top of my head. It's an Android and seems that they are falling way behind iPhone if the new ones work like mines.

Samsung sent a corrupted "update" to my phone and it is WRECKED! Locked up and no way to unlock it. I'm a Doctor and my contacts are VERY IMPORTANT. Most data, all texts, contacts, etc are GONE! Samsung "Customer service" is a POS! They admitted it was THEIR FAULT! But won't do ANYTHING at ALL to help. I requested a mailer to send the phone to Samsung for their "pros" to fix my phone and hopefully to send my data to me. The ** REFUSED! Insisting that I PAY FOR SERVICE for SAMSUNG destroying MY PHONE! Here is a greedy, callous, stupid corporation that cares NOTHING for its customers! Don't be a victim! Don't buy ANY POS SAMSUNG PHONES OR PRODUCTS! BUYER BEWARE!

Ok, so. I'm prefacing this by saying my Samsung phone itself isn't the issue. My issue is with the spam notifications that you cannot stop about apps that nobody cares about. If someone wanted these apps, everybody is grown enough to search or an app with the functionality they desire. I know I'm not the only one that is disk and tired of the nonsense, given the Galaxy app has a 1 star rating, mainly revolving around this very issue.

I purchased A 15 6 mos ago from metro PCs. The phone constantly drops calls. It is under warranty, I've been to metro many times and called their customer service and they determined the phone was bad. I was told to call to get a replacement but they passed the buck back to metro. Both companies refused to replace the phone so I'm left with a phone that if an emergency arised it would more than likely drop the call. So the 1yr warranty is not true. It's just a selling point, I wouldn't recommend Samsung to anyone.

They lost me after many years as customer as well as other people from my family and some friends because they returned my phone which was unlocked and factory reseted and ready to be reused, and it was in like new condition, always kept in case and with screen protector. I did the same thing many times before for years and I did exactly the same thing this time with my S24 ultra. Until now my every trade in was fine with no problems. I should of take video when I reseted the phone and packed it, but I did not as I trusted Samsung as always before. Not any more.

Cannot speak to a customer service person who is competent. No help with my phone being unusable since the update. I was hung up on when asked to speak to a supervisor. The representative went in circles and could not help.

My experience with Samsung is Horrible & Sad, I purchased Z Fold6, never got speak to any Samsung Rep, regarding Why this galaxy zfold 6, is Garbage, not suitable for me, too bad they could explain to me,,, that 2 newer phones came out shortly after I purchased,, Then this Zfold Doesn't come with Anything! No charger. 😳 No pen, no cover no advice.. I really have to say I Do Not like this phone at all! Too bad I was in the hospital when I received it. Apparently I missed the cut off date to Return, Nobody will help or discuss switching phones, at Samsung! Nope, Not only that I had to purchase $56 s pen, lol sent wrong pen, I had to now purchase the correct one, no remorse from them..

For approx. 2 weeks now I have been trying to get help with 2 issues on the s25 plus. I have their online chat reps are script bots who answer nothing but will sit silent 80% of the time and just repeat the same scripts. The phone support was no better (but at least tried to answer). I can according to the phone support I can take the phone to a service repair place. The issue is a normal setting (doesn't exist where they claim). To name 2, issue 1- when starting, restarting or turning off the phone there is a carrier tone, not had this since the s9 phone. I can not find any setting anywhere or online (manual etc..) to turn this off, seems a simple matter to me

Samsung phone might be good but they are worst and I must say they have fraud warranty. They will never accept that their phone may have issue. Once you sent to them for warranty they simply put it under damage of any kind and will ask you to pay for fix if you want to fix. My Fold 6 bought under contract ATT (2000$) just after 3 months big screen blackout all of a sudden no physical or liquid damage. On phone they were so nice and sent label to sent for warranty. Once they received they put all on me that is damaged ask for 464$ to fix although my phone was always in case spotless/scratchless as well. I used only for Netflix and YouTube as it wasn’t my primary phone. I will never recommend buy that expensive phone specially from Samsung.

I am happy to say that Samsung ended up doing the right thing and providing my credit. I am still wary of using their trade-in program again, but this particular case is resolved favorably.

My phone regularly drops offline and indicates sd card error. Swapped sd card with another phone. Problem doesn't follow sd card. Samsung customer dis-service tells me this is Walmart's problem. No warranty, no swap. Last Samsung product I will buy. Crap phone & extreme crap customer service. LG and Apple makes a much better phone.

I ordered a phone July 2nd with a delivery date of July 8th and an early delivery July 5th. I called immediately after my order and asked for the expedited shipping. I was told we would stay in contact by email and the shipper would be contacted on my behalf. Early July 3rd my order ships with a new date of July 10th. I get an email that morning from customer service. I tell her shipping went in the wrong direction. I get my phone and Samsung offers me $40 to keep it.

I purchased a Samsung Galaxy M52 which developed a serious display issue (green and pink vertical lines) immediately after a software update. After contacting Samsung, I waited for 20 days and visited their service center as instructed. Despite their initial assurances, I was denied a free screen replacement. This experience has left me extremely disappointed with Samsung's customer service and I will reconsider purchasing their products in the future.