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Consumer Complaints and Reviews

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Satisfaction Rating

I purchased Samsung Grand Prime in mid-June, 2016 and activated it on June 30, 2016. Less than six months later, my Samsung Grand Prime had difficulty with charging the battery. It works off and on and my laptop does not recognize Samsung Grand Prime when connected. It's only been six months of ownership. I asked for the new replacement and the Samsung Rep said I would be getting a new phone. It's been two weeks and all I get is runaround. They want me to send this and send that and the upper management needs to authorize. I asked for the chit chat transcript and never received. It's a good thing I copied and pasted the chit chat. No one from Samsung has ever contacted me and I am the one who is constantly calling them. If they do not follow through and keep their promise. I will never purchase Samsung products ever again. Honesty and integrity are just as important and products if not more.

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I'm a Samsung client since the Galaxy S2. I had a S2, S3, S4, S6 Edge and now I own the Galaxy S7 Edge. I never had a problem with any of these products, I was pleased with Samsung. But 12 days ago, I noticed a dead pixel on my S7 edge. OK, not a big deal, I called Samsung customer service and they opened a ticket to fix/replace my product under the warranty (I bought my S7 edge around 3 month ago). My problems started after they told me that I had to send my product to TEXAS and wait around 7~15 business days to receive an answer.

Believe me, around the US they have only around 4 authorized places that you can send you products to repair or inspect. It took around 10 days to receive my phone at home. GOOD, the fixed the problem. The replaced my LCD. But, nothing is perfect, they fixed one problem and sent the phone with new problems. The earpiece speaker is not working, if I receive a call or make one, the sound is not clear, low volume and crackling. Looks like there is a plastic film on the speaker. Also, the loudspeaker sometimes work, sometimes does not work. Now I had to call Samsung again, and after all, they only say "sorry, I know how it is hard, bla bla bla." They opened a new ticket and I need to send my phone again to repairs, wait more 7~15 business day to have my phone back and, if I have luck, working as it should be.

I'm not here to say that Samsung is the worst company in the word or something like that but to tell you how it works if you have a problem with your device. Samsung, we need our cellphones to work, travel, make calls, we can't stay around 15 days with no phone. You should look around you and see how other company work in cases like that. You can sell millions around the word but to keep all these customers you have to look forward, beyond the sales and take care, support you client.

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We trusted Samsung product and purchased cell. After a year of use phone catches fire. We reported to Samsung service but have been advised by service department that they have not had any problems with overheating, fires. Samsung covered the cost of the repair by authorized Samsung dealer in Richmond BC, after we paid for the charger which also was damaged by overheating. After repair we noticed phone was still overheating to a point where you could not hold close to the face.

We made many calls to Samsung service and finally have been informed that no repair documentation can be find in their files. The service department refused to replace phone. That was the last Samsung product we purchased. We feel that we won't support business that does not look after customer when product failed and lie that no problem with the phones they advertise and try to sell. We have purchased another brand of the phone and will stay away from Samsung.

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I've been looking for this kind of page for over a week, using Google on my cellular. Samsung has gone to some length to make complaints about their products impossible to find using their products. Anyways, I've had 4 charging port failure and I just bought the last Galaxy Cellular I will ever buy. I bought the 5 from Metro PCS and as soon as I plugged it in it gave me a warning to use the cord that came with the phone. It was the one came with it. So I assume Metro PCS is taking the OEM cords for resale and replacing with junk, which incidentally should work with the junk charging port.

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My Samsung J7 touch is suddenly stopped and it not working but the display is good. Only touch is not working and when I visit to the Samsung service center they demanded for 6500 rupees but my phone is under warranty so I am not satisfied with Samsung.

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Samsung Handset SM-N910GZWEINS, bearing serial RZ8GB15T1NM. My warranty will be over on 31st of Dec, I just want to convey that there will no scope for me to accept your repair for this long time. Now Samsung had took their service to next level and no regret for that. I am not here to do business or any negotiations over the repair. I am feeling mentally harassed by Samsung over their inability to repair and poor customer support for the same. My phone has battery issue or motherboard issues. I am not expert of that. Service centre took both of them in their custody, well known doubt for note series for its battery which is serious.

This is not right stage to offer a standby handset anybody after 25 days and keeping me hold for the repair. Stop killing time and accept the facts. You have to be wise with the ongoing situation. Only two solutions are possible: 1) Fresh handset with new imei no (Replacement New), 2) Full refund of my Billed amount as Samsung is at fault.

Samsung can't keep me on hold for 20 to 30 days for any repairs. I really doubt that, will it possible for me to use Samsung phone in near future. Mistakes In My view are: 1) Advance information from service centre within time frame max 4 to 5 days for delay in repair. 2) Should provide backup handset within above time frame. 3) Should discard any repair beyond permissible time frame say 10 days and start refund or replacement of new handset to customer. 4) In this mobile Samsung should act swiftly and resolve within time frame as it is part of day to day life.

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I had a Samsung Galaxy S6 Edge for just 14 months... The phone design is very nice to me. However, people around me found it hard to be able to reach me via this phone. 2 weeks ago I accidently pour a glass of water over it and quickly try to dry it off but it doesn't work anymore... Sent to Samsung center in Laos. They said they don't know if it can be fixed. Seems like the ads that Samsung galaxy S6 edge can be sunk under water is just an absolute lie and misleading to make it sell. No wonder why the company was made to pay a lot to compensate it poor quality product recently.

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Galaxy 7 Curve - Phone began dropping wifi or not connecting at all at 12 months, had AT&T come to home, replace router, modem maybe that was the problem. It was not. Took phone to AT&T, they attempted to remote in, could not even remote in. At 13 months took to Best Buy, they saved all data to zip drive, reset phone. Still will not work. Contacted SAMSUNG, got email back from India asking what did I want? Emailed them I wanted the phone repaired or replaced. Nothing. Emailed 12/6/16 to Executive team, no response. 12/13/16 Called service, was told out of warranty, no repairs would be made, they do not have parts and it is out of warranty.

Asked for Executive team, phone call transferred, they assured me someone would call back in 30 minutes... never got a call. Bottom line, they have ZERO customer service, they do not care if you buy their product, they are not going to stand behind it. Their suggestion, "go purchase a new phone. We are not going to repair or replace this one." NEVER PURCHASE ANYTHING FROM SAMSUNG.

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I am very disappointed in my recent Samsung purchases. I recently bought a phone from them through AT&T and it won't send clear videos and quits stops loading. Taking forever to get signal. They talking about AT&T persuaded me to buy a new tablet. It's only 99cents they say. "It's so much faster and better than your other tablets." So I did and I'm paying only 10.00 a month for it which wouldn't be bad if it ever worked. I've contacted AT&T cause I bought it through them. They say "go to store" so after 2 hours on phone and more calling Samsung asking for a replacement as well no luck. So to the store I go only to hear "you can't leave it with us to check it, you have to stay." I don't live right down the road from there so I said "no I have a baby with me."

Long story short phone not working right after a month, tablet never worked and AT&T who was supposed to call me back in 3 minutes they say to redo my phone after 2 previous AT&T helpers who couldn't and turned me to someone else, even put in it was requesting a phone interview, don't even have. Because I bought a new one the end of October 16. So after 25 years of service with AT&T we are finished as soon as I pay off the pitiful products I own.

And as for Samsung who was my favorite I am no longer purchasing any items from them, not even the TV I was fixing to purchase. I'm very upset with these companies. They are refusing to honor customer satisfaction and I'm tired of wasting time on the phone trying to fix something that isn't old enough not to work. Thanks y'all for listening, hope this helps.

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I bought Samsung smartphone. First time within 3 months its wifi stopped working and hardware started malfunctioning. I gave factory reset to my phone and it started showing status custom. I visited Samsung service center and staff was very rude, they misbehaved. "Suryakant" attended me at service center (Janus Electronics Vasundhara Ghaziabad). They refused to take my phone under warranty and said that I have corrupted software myself or got it upgraded from outside where as my phone was not even operational. I would request you guys to not to buy Samsung phone as services are below poor quality.

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I purchases the new galaxy s6 from Walmart on black friday, gave it to my son and we couldn't get to activate so went back to the walmart in Lake Jackson Texas to see what was going on. They didn't know so I asked to return with receipt and due to sale no refunds available... called my carrier straight talk. They said it wasn't scanned properly, to go back to the store with box so that is what I did. They did rescan it again so I left... get home not only is it still not activating but the ** at the electronics failed to hand me my receipt back so now I'm out of that money that was spent and no phone also on the receipt was an ps4 that was also purchased so if that doesn't work or have issues I'm screwed!!! That receipt totalled well over a grand. This is UNACCEPTABLE!!

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DO NOT buy a Samsung phone!! We had issues with ours from the get go. Within 2.5 weeks we went back to the store because my hubby's button on his phone was falling off and we were told we couldn't send it in! It was brand freaking new! That was just the beginning. Both our phones have deleted all our pictures that we had taken over the 1.5 years we had our phones. They freeze all the effing time! I try to take a picture and it freezes for about 90 seconds or try to go on Facebook and it freezes. This is happening more frequently. The warranty is complete ** too. You have it (we even bought the extra year so we were covered for our whole contract) and you can't really use it. I called in when my first froze happened and they said "well if you send it in and they don't find anything wrong with it then you get your phone back with a bill for over $100!" WTF. What's the point of warranty!!!

Just this past week I found out that I am not receiving all my phone calls. So I called my service provider and they checked all their signals and they have had no outages or anything in my area. So I called Samsung because I missed calls from work and they won't do anything but send in my phone and if they don't find anything wrong with it I get a bill back with my phone. This is such **. I will be going back to my iPhone because I didn't have problems with it!

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I had to give back my Note 7 twice. I was very very satisfied with that phone now I had to take the Galaxy S7 Edge which is a very crappy phone to me. I use my phone Bluetooth in my car. The speaker coming out of the phone only plays one side in the car. When you plug it in the charger you get nothing but static. I've tried hard to change this phone but now they're telling me I cannot. This phone is actually too small for me. I have bought the Galaxy 2 Note. The Galaxy 4 Note and I was so satisfied. I would have never gave my phone up if I would have known that the 7 would let me down as it did. Is there anything they can do for me? I would like another bigger phone. Thank you.

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I purchased a S7 Edge June 26 2016. On the morning of October 29 2016 I awoke to the smell hot plastic. I found my phone that was on a OEM wireless charger melting. Charger destroyed, cover melted, back of phone showing exposure to extreme heat and the screen having a cloudy/smokey haze. Phone was too hot to even touch. Samsung originally agreed to buy my phone back. Then I get a call that the "supervisor had gave me bad info". They would not buy my phone back.

While at a Verizon store Samsung instructed the store Mgr and myself to immediately immerse the phone in a bowl of water. We questioned this several times. Samsung does not deny that this is documented in my case file. Now they want the phone sent to them to "evaluate" for warranty evaluation. WTH. It soaked in a bowl of water for 2 days!! Yes it is going to show water damage. Yes Samsung will deny my claim. NO I will not send Samsung my phone, it is the only bargaining chip I have. Never again Samsung. NEVER. Buyer beware.

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I will never buy a Samsung smartphone ever again. They can't calculate their updates correctly. Their updates are breaking their phones. I sent them a very expensive Samsung Galaxy S6 brand new. They sent it back the broke. They said they fixed it but it was still not working correctly. Actually had such a problem that I had to get rid of the phone overheating to the point of 160 degrees Fahrenheit - constantly have to resetting the phone. Still not working correctly. Had a very hard time getting it to connect to the internet. Samsung does not care about their phones at all. I'm very unhappy with Samsung.

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Wow! Feeling really upset right now. Just got off the phone with a Marylo... a customer representative at Samsung. Here's the story... I bought an A5 for my son on Black Friday 2015. My son owned an iPhone prior to the purchase. After 3 weeks with the A5 my son complained that the pictures were poor quality. I took a pictures as well... The images were indeed really bad. I brought the phone to where I bought it and they sent in for repair. Picked up the phone 2 weeks later. They said they installed a new camera. My son said the quality of pictures was the same... no different from before. Had to buy him a new iphone and eat the cost of the A5. I own a Samsung Note 3 that I'm really happy with and decided to keep this A5 as a back up.

Several months later I started using the A5... Pictures were very blurry. Brought it in again... Reset the phone to factory and didn't leave the pictures on the unit. It come back nothing was wrong with the phone. I took a lot of pictures... This time I left the pictures on the phone as proof to how bad this camera takes pictures. The phone provider where I bought the phone didn't want nothing to do with it so I called Samsung. First they said the phone was over the warranty period... I bought this November 2015. I sent them the proof of purchase. They sent me a prepaid shipping label... I get an email they received the unit. Then I get this weird email says my service reference has been cancelled. Reason... Cost issue - out of warranty.

This is where I call Samsung to get clarification about the email. It starts with the first representative... He says the phone is damaged and no longer under warranty... That the camera has a scratch in the lens and that's the reason why it doesn't work. I had this phone in for repair on October 25th and they found nothing at all... Now all of a sudden there's a scratch on the lens. There's no way the unit all of a sudden has a scratch on the camera lens. I ask to speak to a manager... He replies they're in a meeting. Then he says I can speak to customer care, I say okay. This is where it goes south... She says the phone has a scratch in the camera lens and there's water damage and it will cost $450 to repair... WHAT!! I say "You're nuts." Sent my phone back immediately... She says there's a $25 out of warranty fee for looking at the phone... WTF.

I just got the phone back October 25th from my phone provider... Took some pictures and went back to the store... They didn't want anything to do with this phone so I then sent it to Samsung on October 31st with the pictures on the phone to show the quality was very poor and blurry. Samsung must be in a lot of trouble financially if they have to resort to doing this to customers. I will have a hard time buying a Samsung phone or other device after this saga. BUYER BEWARE!!!

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SHAME ON YOU SAMSUNG- S7 premium smartphone!!! Since I bought my S7 on 31 May that he freezes for several times, the problem is solved with soft and hard reset, until a few days ago, now he's already dead! Few days of use on my shirt pocket the S7 gets a scratch on screen glass because with the S7 on the pocket I had a credit card! How is possible to get a scratch on screen glass just because nearby the premium quality smartphone on pocket (maybe just in price), I had a credit card (Where are the acclaimed premium materials of the smartphone S7)!!!

I called Samsung to repair my S7, they said that I have to go at the nearest technical assistance from Samsung or send the S7 by post mail because they don't collect smartphones of customers (just good brands like LG or Apple)!!! Ok, I send the S7 by post mail. Yesterday the technical assistance of Samsung call to me, they tell me that they changed the S7 motherboard, but the screen glass they cannot change because the cause of the scratch on the screen glass was external!!! Of course the cause was external and made by a credit card, WTFK it's a premium smartphone (in price), where is the build quality???

I'm scared, they open the S7 to change the motherboard (the same happened with my LG G4 and they give me a new smartphone, my wife's iphone 6S had a few scratches without any explication, Apple give him a new one). Is my smartphone still waterproof, did they test he? Very bad Samsung, this is not how you have to treat and keep your customers, put the eyes on other good brands. Until now I already bought a lot of Samsung products, but no more. I'm very disappointed with Samsung, they just want to earn money no matters as... Just 7 months since I bought a S7 and all this problems...P. S. home button already had scratches too!!! Spread the word please, it's our money...

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I am very regret that I visited Samsung Service Center for repairing of display of Samsung Galaxy A8. They treat unfair and they are not providing the parts as well as no any confirmation is being provided by their team yet for supply or repair of mobile phone. Now I am in hard trouble. Now I have the only last step to go for legal action. That's all. Thank you.

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Cell Phone SD Card Upgrade - Support? NONE. Called @ 10:20 and spoke to Norberdo and explained why I was calling. Spent several minutes getting my info and then transferred me to Memory Card Support. (Spend over 2-1/2 hours waiting for support for the Memory Card Support before the line dropped and waiting for them to pick up.) I was working in the background. Called back after and spoke to Mark (ID # **) and explained my prior experience and asked him to refer to the notes based on my phone # to see what I was calling about. Told me that there are NO notes. WTF? After waiting another hour gave up after not finding a solution on their website. I've never heard of such poor support than this. Now looking for paid support since online doesn't address the issues I've tried to find.

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My Samsung's cell phone (Note 5) is still on warranty. It suddenly stopped charging. The phone was sent to a Samsung's repair center. It was returned with the very descriptive note: "Problem found: IF/CHARGING PORT - ABUSE". The phone, port and etc. has never ever been abused. The phone just stopped charging in the middle of nowhere. It was returned to me from the Samsung's "repair service" with somehow broken port. I was not able to put the charger inside the port any longer. Samsung broke the port and used it as an excuse to void the warranty for the device that started malfunctioning before the warranty expired.

Samsung does not have customer service to take care of their problems. I called them but (1) They do not know anything but they can transfer me to "repair service". They meant the Break the Phone and Void Warranty department. (2) The "repair by breaking" department told to me: (2.1) I do not know anything. (2.2) I do not know anything. (2.3) I did not see your device. (2.4) I do not know who did it. (2.5) Supervisor: I do not know. I was not there when your device stopped charging. (2.6.) I do not know anything. (2.7) I will transfer you back to something like customer service. (3) Customer Service: (3.1) I do not know anything. I will transfer you to our repair service that broke your phone. (3.2) Warranty? What warranty? Warranty? You do not have any warranty. We do not care you had it. Now you don't. Why? Because we can.

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Samsung Behavior Absurd. Henceforth, I choose not to purchase any Samsung products. Folks with collateral damage to their property and homes from EXPLODING PHONES will not be compensated by Samsung for the damage, according to Samsung. This could have been me. Thus, I wish to send a message in a language Samsung understands: behave unethically, and be prepared to experience fewer sales. Simple.

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I purchased a brand new Samsung Galaxy A5 from Wireless Wave under Fido on Jul 11 2016, and under excitement of owning a new phone, purchased a case and screen protector and took very good care of it. Within a month, I had to sent it for repair due to NFC not working. Service took about 3 to 4 weeks, and after receiving back the phone, within a week after that, the phone's display stopped working.

After more than a month of the phone sitting at the Service center, they returned the phone back today un-repaired stating that the phone had physical damage, and hence is not covered under warranty. I barely had the phone for a month with me during which I took best care of it, and the phone was with service center people for more than 2 months who don't care any damn about the phone and had damaged the phone by dropping it or whatever, and now they want to charge me for repairs stating that the phone suffered physical damage, and is against Samsung policy to cover phone if it's had damage.

There was absolutely no damage when I had the phone with me, so, it had to have been incurred by the Service people, and this is a fraudulent practice from Samsung guys to make more money by forcing customers to pay for repairs. This is absolutely ridiculous and harassing. I spoke to their customer service, and their only statement is that they go by what service center states. That means Service guys can break the phone and put the blame back to customers to pay for the repairs even if it's under warranty. I would never buy Samsung product again - better to go with Apple, it's worth the money paid for it.

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Samsung Galaxy Note 4 64 GB - It has a pretty screen and a pretty glass back and that is all that can be said positive about it. I have had mobile phones since the late 1980's of many brands and without a doubt the Samsung flagship I purchased a year ago is the biggest and most expensive piece of junk I have every owned. I WILL NEVER USE ANOTHER SAMSUNG PHONE EVEN IF THEY ARE GIVING THEM AWAY. For over $800 I got a phone with a battery that barely lasts a DAY with NO SCREEN ON TIME. It constantly drops calls. It does not work with the Bluetooth interface of any device or car I have owned, with the exception of the Roku 3. Every other brand of phone with Bluetooth has connected to, synced contacts with and allowed me to place voice BT calls, with the exception of the NOTE 5 which will not even properly send the contacts to my cars.

Since phones from a lowly LG to Morotola's Droid, Droid X, Droid Razr Maxx and Droid Maxx have all functioned FLAWLESSLY with no intervention except to click "allow" when the phone prompts for permission to allow the cars' Bluetooth systems to access the phone contacts. I have tried every trick, Android app, you name it and this phone is not compatible with MANY car BT systems. Of course the fact that Samsung is in the middle of a massive recall of the Note 7 BECAUSE IT OVERHEATS AND CATCHES ON FIRE AND IS DISALLOWED ON AIRCRAFT should tell us something about Samsung's commitment to customer service and quality. They make pretty devices and that is all that can be said for them. I cannot WAIT to get rid of this piece of junk and switch back to Motorola which has never failed me.

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I have the AT&T Samsung Galaxy S7 Edge. Today I picked up my phone. It was so hot that I dropped it. It burned my hand. I had to use a towel to pick it up. That's when I noticed that the screen cracked. I turned the phone off. Hoping that it would cool down. So after it cooled down I called AT&T. They told me I needed to call AT&T repair center. They're the ones that deal with these problems. I called them and told them what happened. The man on the phone said that they couldn't do anything about the cracked the screen. And that the S7 Edge is known to get warm or heat up. Because the back of the phone is so thin and it's right next to the processor so that's why it gets warm. He then told me that I could bring it in they could check it and see if there's anything wrong with it. Or if there's an app not running right. But they still can't do anything about the crack screen.

I told him I don't care about the cracked screen. I'm worried about how hot it gets. He then tells me again that I can bring it in they can test it but they're not going to replace my phone because of the cracked screen. What part of I don't care about the crack screen do they not get. I'm worried about how hot the phone gets. If the phone had gotten so hot to where I dropped it and it burned my hand I think there's a problem. Something needs to be done. This is not normal for phone to get that hot.

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I have send my Galaxy S5 for repair to Samsung, got it back without problem solved (actually they haven't looked at the right issue), then send it back again and... Never got it back! It is now more than 15 WORKING DAYS since they say my phone left their office! Samsung use UPS for collection and delivery. Samsung say that it is UPS' responsibility to find the lost package (fair enough) and compensate me with new phone or money for a new phone! UPS say that they have nothing to do with me, whereas Samsung say they are not going to compensate me as they haven't lost my phone... What can I do?! Who will buy me a new phone?? Unbelievable demagogy, negligence, and attitude! I'm switching to iPhone!!! From experience in family I know - their customer service is proper one!

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I have a three-month-old Samsung S7 Sprint and Samsung refuse to replace or fix my phone. After my phone did the overnight update and reboot, I got a message across the screen that my android system had stopped working. My phone got real hot to the point, when I picked it up I dropped it and it cracked. I contacted Sprint and they informed me to take the phone to a local Sprint Store. I took the phone to the Sprint Store on Corunna Rd, in Flint MI. The Associate plugged the phone up and she felt that the phone was getting hot after being on the charger for approx. 2 mins. But she said she see that the phone is overheating and normally they would replace the phone, but due to the phone being cracked they couldn't do anything.

I called Sprint said that they could not do anything because the phone was damaged, even though I dropped the phone because it got hot. They told me to call Samsung since my phone is still under warranty, but Samsung told me at this time they are not honoring any warranties, and that all warranties are void and that if they were honoring warranties, mine would be void because of damage and that Samsung had no knowledge of an overheating issue with the S7. But, I was told by a Samsung representative that they have knowledge of some overheating problems with the s7, but they are looking into it. They are not sure if it is the OS or the battery, but they have not had enough complaints to make it public. But when I called back; after Sprint would not do anything but tell me to make an insurance claim, pay the deductible and get a new phone, Samsung denied any knowledge of the S7 overheating, just the Note 7.

But there has been several complaints about the S7 and the S7 Edge overheating and problems after the phone updates. I'm paying a phone bill for phone service and a phone that I have not been able to use for over a week. Also, there are two lines on the service plan that I am on and the other phone was sitting on the table on the charger, he took his phone off the charger and sat it back down, when he picked it up, it was very hot and it cracked in his hand. Again he was denied replacement or repairs. There have been several complaints about this phone, but providers and Samsung are not doing anything about it. The phones and service are under: Abe **'s name. We on the same contract with Sprint.

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I wanted to reset my mobile phone to factory settings. So I backed up my data to my Gmail and my Samsung account and then followed every step to reset the mobile phone. After the reset I reached the point where I could restore my data, as of course I did. At the point there was a small message that there is a problem and to try later and I did. The result was that I lost a lot of data that was really important for my job and the university. I called Samsung and after 2 days of talking the final answer was "Yes. You lost them. Thank you. Bye".

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I'm writing the review to inform Samsung that I wish I had kept my Note 5. The edge feature on the Note 7 is terrible you can't even put a screen saver over the screen because it continues to come up because of the curve. You already had a curve phone out there why mess up the Note series. I wanted to put a defender otter case on the phone but the curve causes a problem there also. And why would you give us a phone where the mini storage card can't read everything from the phone like what was done in the past. I don't get this. What a mess.

This phone may be too smart for some of us but I never had as much trouble with my Note 5 as I'm having with this thing. With the Note five if I picked a phone number as the primary number for calling someone then all programs on the phone would know that this was the person's primary number. NOT HAPPY. CAN YOU PLEASE TAKE THE CURVE OFF THE NEXT NOTE LINE AND MAKE IT SLIGHTLY LARGER? MY GOODNESS.

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I have had nothing but trouble with my Samsung Galaxy S6. I only got it on contract end of January 2016. It has been returned twice already with numerous software and hardware faults. At the moment, after yet another software upgrade, the screen now refuses to stay on any page other than the home page. If I attempt to text, or Google or anything really that the phone should routinely do, the return and close buttons keep flashing, the option boxes will alternately drop down and the page is instantly returned back to the home page. Very annoying and totally impractical. I know numerous others that have had problems with these phones from day one. There is clearly a manufacturing fault with them and they should be recalled. They are not cheap and are not fit for purpose. How can Samsung, as a company, leave loyal customers with defective phones?

I have been a Samsung user since mobile phones came out. But I am seriously considering jumping ship to iPhone, and I dislike the Apple monopoly to their phones intensely. I do not believe that consumers should be subjected to such low standards of Customer Service. I have been practically told by my network provider that if I am given a new phone after the 3rd repair, it will almost certainly have the same issues and I will go through this all again. If this is the case, and it is well documented the phones are defective, then they should be withdrawn and corrected. I only want a phone and this does not even function as one. I have had issues with virtually every aspect that should be a fundamental action for a phone. Samsung are failing in their duty to the consumer to rectify these phones and recall them.

I am disappointed beyond words with the Galaxy S6 and advise anyone considering getting one, not to. Their primary action should be to function as a mobile phone, not really very hard considering how technology has progressed. Samsung however, seem to have overlooked this. They have tried to pack so much into the phones that they no longer do the job for which they were intended. I might as well throw mine away for all the use I have had out of it and go back to using a basic mobile phone that at least functions as one. What is disgusting is that I have over a year left on my contract and Samsung have ruined my user experience with their inferior build quality and neglectful attitude towards the people who actually keep them in their jobs.

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Satisfaction Rating

I purchased a Galaxy S5 phone from Walmart and noticed a crack in the glass. I thought it was a scratch and couldn't figure how it was possible and later realized it was a crack, not a scratch. I contacted Walmart and they said I needed to contact Samsung. Samsung kept putting me on hold 15 mins., on average. The last # they gave me was a site that asked personal medical questions that was none of their business so I called the previous number and was told they couldn't give me support. Samsung support isn't there and I would refrain from purchasing their product. The Samsung ticket # is ** and the transcript # is **.

When I purchased the phone I was staying at Chewonki's Big Eddy campsite and had to replace the phone because my previous phone's wi-fi wouldn't work. I rarely used the new phone since I was out of cell tower range and on occasion went to the office to send an email but anything else was too, slow. I have no idea how the face had cracked since it was in a safe place in my truck but they not only refused to help but put me on hold for 15+ minutes at a time and eventually gave me a number that asked very personal questions about health issues. VERY strange.

Samsung Cell Phones Company Profile

Company Name:
Samsung Computers and Monitors
Year Founded:
1938
Country:
Korea Sout
Website:
http://www.samsung.com/