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Samsung Cell Phones Reviews

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About Samsung Cell Phones

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Visit www.samsung.com/us
Pros
  • User-friendly interface
  • Good camera quality
  • Durable and reliable design
  • Long battery life
Cons
  • Frequent software glitches
  • Poor customer service
  • Limited storage options

Samsung Cell Phones Reviews

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    Page 9 Reviews 980 - 1130

    Reviewed May 12, 2010

    This is to let you know that I deposited my Samsung mobile, model no. S3500 on 7/5/10 as it made some problem, but it was still in its warranty period. None of its keys worked. The screen display was blank. The keypad was damaged. Now, it's been seven days since we have not gotten any response in spite of personal and telephonic contact. Kindly look into the matter.

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    Reviewed May 5, 2010

    I have purchased Samsung mobile model Corby Plus B3410. While in advertisement or purchasing, there isn't any mention that downloaded videos of the set will not be viewed full screen. But after purchasing, I have come to the knowledge that downloaded videos are not visible to the full screen and small pictures are coming. Seller of the phone even didn't mention it and knew it.

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    Reviewed April 29, 2010

    I bought a cell phone from Max Communication on 3/31/10. Six days later, a black spot and a white screen appeared. Well, I took the phone to Metro PCS and they said the phone is broken and Samsung won't take it back. They asked if I would like to buy another. Since I told them I wouldn't want to buy another one, I contacted Samsung and they gave me a return authorization number then I sent it back.

    I just received it back in 4/28 in a box without any paperwork and explanation, and in the same condition. Wow. Is this a way to do business? I paid $157.34 for Samsung R560 messenger. Please help me. There is no damage on this phone. I'm being swindled.

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    Reviewed April 25, 2010

    I bought a Samsung T229 mobile flip phone in June of 2009, with a one-year repair warranty, for a price of $70. As Samsung says, this is a repair warranty, not a replacement warranty. The issue was the backlight on the outer display would sometimes stay on when the phone was shut, causing the battery to go dead in a matter of hours instead of days. I sent it in to tech support twice and they did nothing but reset the phone settings.

    Finally in March of 2010 (3 months of warranty remaining), the outer display burned out and didn't work at all. They said to send it in again and they would replace it. Then I got an email telling me the problem with the phone was "physical" and they were billing me $82. I had never dropped this phone or otherwise abused it and it was in immaculate condition without a scratch. I called them and asked if they had already repaired the phone without my authorization and they said yes. I told them they could keep the phone that I was not paying them for it.

    Then a week or two later, they sent the phone back to me, unrepaired. So they had lied to me about having already repaired it. Samsung knows there is an issue with the T229 and refuses to do anything about it other than reset the phone. In the past year, I've also bought a $1300 Samsung refrigerator and $300 Samsung microwave.

    Although they make a decent product (other than the T229 mobile phone), their customer service is a nightmare and I'm praying I don't have any issues with the appliances I bought. After this incident, I will never purchase from them again. This phone cost me $70 plus shipping. It did not last the warranty period and I am out $70. Plus I wasted numerous hours on the phone with customer service and had to make six trips to UPS to drop of the phone and pick it up again. What a waste of time.

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    Reviewed March 30, 2010

    I purchased my Samsung Instinct in Aug of 09. The rep talked me into this phone telling me it is the easiest phone to work so away I went with my phone. From the very start, I had problems with the touch screen. I have to hit the screen 5 to 10 times before it would do what I wanted it to do. I hook up to the internet while sitting on the desk and nobody around it, but that isn’t the main problem. In Nov of 09, I purchased a new car with a built in Bluetooth. Outgoing calls worked great. I’d never received an incoming call until Feb 2010. This is when the main hassle started.

    I received a call in while driving my car. Bluetooth kicked in incoming call, short pause and the call ended. I didn’t even get a chance to hit the connect button. I had other people try to call me same thing so I took my brand new car to my dealer thinking it was my U connect in my car and tell them my U connect isn’t working. It will call out but incoming calls won’t. So they check it over try 3 phones on it (all different phones), theirs work outgoing and incoming.

    So I go to the Bell store in our area. They are bumps on a log and wouldn’t even get off of their stools. I go home, phoned Bell and get like 5 different people, still not resolved. So I keep up the calls after about 5 hrs on the phone with I don’t remember how many people. I was told I have to send the phone in to be repaired they will send a loaner phone. They had it for 2 weeks and it I received it back. It performs better but still won’t accept calls in on my car. Back on the phone with Bell and talk people again then I get some guy telling me, “Well it’s only partially compatible with your car.” How can a phone only be partially compatible if it’s got a Bluetooth, it has a Bluetooth, out and in?

    So I phone customer relations at Bell armed with all this info. I get a supervisor there and tell him all my problems with the phone and get the same answer and they will not replace the phone. I tell him well how about I only partially pay for the phone seeing as my phone only partially works. He told me it doesn’t work that way and he can’t help me. I told him they could have the phone back and he could pay for the remainder of the contract and he informed me it would cost $400 to cancel the contract. Why these companies are selling you a product and then don’t stand behind it? I’m tired of dealing with these people. I don’t know who to deal with next, frustrated to no end.

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    Reviewed March 15, 2010

    When I keep my cell (Samsung i-450) on standby mode then it shows the background photo of the theme, but if standby mode is switched off ,then it shows a screensaver as the default image which is unchangeable. I showed it too service center but they are clueless on what to do. By the way, I'm able to bring the default image as the theme when standby mode is off. Please help me, if anyone knows how to deal with it.

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    Reviewed March 6, 2010

    I bought a Samsung T229 cell phone and had problems from day one. The small outer display would not shut off when the pone was shut, which would run the battery dead prematurely. I sent it back twice under warranty and all they did was reset the phone, did nothing to fix the display. I had to keep this thing constantly on the charger.

    Finally, about 7 months into my 1 year warranty, the display burned out. I was told to send it in and Samsung would give me a replacement. Then a week later I get an email telling me they're billing me $82.27 saying it was because of physical damage to my display. Plus, they won't send it back to me now until they've received the money. I've wasted hours of my time on the phone over this and their customer support is not budging. I will never buy another Samsung product as long as I live!

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    Reviewed Feb. 26, 2010

    The Samsung mobile phone 'Behold' is not worth purchasing. The touch screen is very ineffective, and inaccurate. The scroll for phone numbers never works. Just days after my warranty ran out, the touch screen became totally non-responsive. Samsung and T-Mobile would do nothing to fix the phone or replace it, even though I had called in before about this problem. I continued to try to work with it. When it finally died, I found out that it was just out of warranty. I would recommend against doing any business with Samsung or T-Mobile.

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    Reviewed Feb. 16, 2010

    I have purchased Samsung SCH-W299 dual GSM+CDMA Phone at Rs. 11,999/- on 31 Jan 2010 from Reliance Web World Outlet as I have Reliance Prepaid and Airtel Post paid sims.
    The instrument have only has:
    (1) 16 characters name field,
    (2) Message is not received and sent as one message, it gets split & goes in two to three shots. I cannot forward any message if it is split, and messages comes in many parts,
    (3) No conversation recording facility (although they have mentioned in user manual, a camera button had o be pressed and held while talking, but it is not recording),
    (4) No FM radio songs recording facility,
    (5) No saving option in the existing list,
    (6) No user friendly icons/options.

    (7) Many unknown options such as P-Pause, T- Pause, Sweeping Command etc., which have no explanations as to what it is (All the customers are not intelligent).

    Even smaller cell phones do have these, how can we expect what Samsung does not provide? I am totally disappointed. Earlier (and even today) I have been using a China Mobile Model Mirae Comm comp Ltd, Model MGH 870. I purchased it for Rs. 6,000/-. This phone has all the facilities and is even more user friendly. After using it for two years, I thought of shifting to a branded instrument, thereby purchasing Samsung. Now, I'm totally disappointed. I took it to Samsung customer care. Even they are blinking and reloaded the software and could not do anything. Now, what should I do? I want to return the cell-phone. Please advise. I want to get rid of this phone and get back my money..

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    Reviewed Jan. 26, 2010

    My wife and I were getting ready to move to Earp Ca. We were going to manage a RV resort on the Colorado river. We had a 38ft Alfa Gold trailer. Two weeks before we departed we purchased a new Samsung cell phone. The day after we started our new job our trailer caught fire. The cause of the fire was the 2 week old cell phone charger. That is in the fire report. That was on April 18, 2009. Believe it or not, we still cannot get Samsung to step up and pay for our losses. It's time for us to get a lawyer and sue. Our trailer was totaled. We lost everything but the clothes on our back that day and our new job.

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    Reviewed Jan. 11, 2010

    On February 7, 2008, my husband and I purchased two Samsung A437 cell phones. In June 2009, I started having problems with my unit. It would spontaneously turn off and/or on. Additionally, when receiving a call, it would ring once and automatically go into message mode. I took the phone to an AT&T store (our carrier) in an attempt to find out what was happening.

    The sales person suggested that the battery might be malfunctioning but the cost to replace it would probably be more than a new phone. He also removed and reinserted the card. This seemed to resolve the problem. On November 23, 2009, while I was listening to a voice message, the phone emitted an extremely loud, high pitched screech and pop. The phone subsequently ceased to work until I, once again, removed and reinserted the card.

    Needless to say, I stopped using the phone and took it back to our AT&T store. They had no idea what was wrong and suggested purchasing new phones since our contract was over.

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    Reviewed Nov. 26, 2009

    I had bought one Samsung mobile (model number SGH-J210) on 03-12-2008. It means my mobile is in warranty period. I have my mobile bill in which the IMEI number of mobile is mentioned. When I had gone to the Service Centre (Vashi), Mr. ** and Mr. ** (manager of Navi Mumbai Samsung) talked to me very rudely and told me that there was no solution to this problem. It's not that way. If they open such a big brand, they must have a solution. It means the customer has all the records. Then why did they open Samsung.

    The customer has the mobile bill, but they were telling me that there was no solution. My mobile is displaying all 000000000000000. So when I had gone to the Service Centre with my bill, they told me to give the mobile serial number, which is mentioned on the mobile box that I don't have because it's a long time from buying date and on the back side of my mobile, the serial number has been rubbed due to my mobile problem. I had also sent an email to Samsung, but from them also, there is no reply. I don't know what rubbish service they are providing. Please reply to me soon, because by 11-30-2009, all the mobiles which have invalid IMEI numbers will be blocked. So please, it's a request to reply to me soon. I am very depressed.

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    Reviewed Nov. 20, 2009

    I purchased a Samsung phone at Wal-Mart on 10-02-09. Less than a month later, the LCD screen stopped working, I sent the phone to the service center for repair and was notified later that the charge would be $85.00, because Samsung doesn't warranty the LCD. They manufacture it but don't warranty. It shows you how much confidence they have in their products. The phone lasted less than 2 months before going out. I have a Motorola phone that's 5 years old and still works perfectly.

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    Reviewed Oct. 20, 2009

    This letter is to express great dissatisfaction with, and expose possible fraud of, a Samsung product rebate offer. On May 15, 2009 we purchased a large amount of Samsung LCD monitors with the promise of a $30.00 rebate per monitor. Within the fine print of the rebate it states, limit (30) thirty per Samsung product model. The total monitors on this purchase was (30) thirty, totaling a rebate of $900.00. The fine print also states “for those who qualify, rebate checks will be mailed 10-12 weeks after submission”. It is now more than 22 weeks passed when the rebates were submitted and according to the rebate center the checks are not even through the processing period.
    I have made several calls to the rebate center and have escalated my concerns as high as the center would allow me, however nothing has been done. On August 31, 2009 I checked the status of the rebate online at www.web-rebates.com/samsung. The online information showed an incorrect amount of the rebate. It simply showed one pending rebate in the amount of $30.00. On September 1, 2009 a call was made to the center to have the amount adjusted to reflect the correct amount of $900.00. I was told that the processing center was not allowed to process a single check over the amount of $500.00. Nowhere in the fine print was this made known. The rebate center personnel told me that three checks would have to be mailed, one in the amount of $30.00, one in the amount of $480.00 and the remaining amount of $390.00. They also said that because there was a correction made to the account it would now take another 4- 6 weeks from August 26th for the first check of $30.00 and the second check of $480.00 to be processed and mailed and it would be yet another 4- 6 weeks to process and mail the third check. (That’s a total of 8-12 more weeks to receive complete payment!) The payment of $30.00 was received within the 4-6 week period; neither of the other two checks has been processed yet. On October 5, 2009 another call was made to find out the status of the rebate. The call was escalated to what was supposed to be a supervisor. I spoke with Michael (ID# 57639) and explained in detail what was happening and shared with him my doubts in this being a legitimate rebate offer. Michael told me he was expediting the checks and they should be received in one week (not only processed and mailed, but actually received). He told me without a doubt that the total amount of the rebate would be in hand in one week … On October 12, 2009 there were no checks in hand. On October 15, 2009 a final call was made to the rebate center. The call was again escalated to a supervisor or manager. This time I spoke with John (ID# 55032), he said according to the notes in our case file, Michael did not expedited the checks and they are not through the processing center. He also said that he would escalated the matter to supervisors… he was supposed to be a supervisor! I spoke with John about fraud and informed him I would be making a formal complaint. I also have complained to Newegg.com, the vendor where the monitors were purchased and the rebate was offered. I have gotten no response from Newegg.com since the complaint was made on October 15, 2009. As it stands now we are owed $870.00 from Samsung with no confidence we will receive payment. We have not heard anything from the rebate center, from Samsung or from Newegg.com.
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    Reviewed July 24, 2009

    I have a Samsung M300 cell phone obtained from Sprint about 18 months ago. Today, 7/23/09, I was sitting at my computer when I heard a muffled pop. Almost immediately, I could smell smoke and saw smoke coming from the pocket of my shorts where the cell phone was. The cell phone battery had exploded. As a result of the cell phone battery exploding, the heat from the battery burned a hole through my pocket. As I stood up, pieces of the phone fell to the floor and left 2 burn marks on the rug. Although I could feel the heat on my leg, I was fortunate that I was not burned. Just a few leg hairs singed. I am now without a cell phone and I am not due for a free replacement until October. Do I have any recourse?

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    Reviewed June 24, 2009

    I purchased a Samsung Rant cell phone last year (December 2008). On June 7th, 2009, after only six months of operation, the phone lost its ability to charge. At first, I thought it was the charger, so I bought a new charger and tried to charge the phone with that. When that didn't work, I figured something was wrong with the charge connector on the phone, and that it would be a good idea to call Samsung to get it repaired. I called the Samsung technical support number. After two days of two attempts (the first attempt failed because the rep didn't properly key-in the RMA information and I never got the email with the UPS return label), I got the UPS label finally emailed to me.

    I shipped the phone to Samsung. After about two weeks of silence, I called their customer support line again. They assured me that the phone was being repaired and should be ready next week. More silence. I called again on June 23rd. This was now my fourth call into Samsung. This time, the rep told me that the latest update was that the phone is currently being repaired. They are in the process of replacing the LCD on the phone. The LCD screen? That sounded very odd since that had nothing to do with my problem but I figured that the manufacturer knows best what to do.

    I asked for an ETA again. Again, the same thing they told me a week ago: it will be available within two to three weeks from today, excluding Saturdays and Sundays. Now, at this point, I figured that this is going to take a while, so I dug up an old 2003 Sanyo phone I had laying around, and reactivated cell service on this old phone, so that I could at least have cell service while they took their sweet time fixing my Samsung Rant phone.

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    Reviewed May 6, 2009

    I purchased a brand new phone and the keypad got too hot after 10 minutes of use. I called my service provider and was told it was a warranty repair because it was a manufacturer defect. So, I had to hold onto this phone for about a month because I didn't have a replacement at the time. During this period, the LCD got damaged. I was told by a repair shop that the keypad may have melted it. Samsung refuses to repair the keypad, stating that because of the LCD damage, the phone is now out of warranty even though they knew about the keypad problem. I think it's great how a company can promise to back up their products, but not honor a defective one. I think I should get the keypad fixed under warranty. I don't care about the LCD, I just want the defect in my phone fixed. I don't even care if they gave me a new phone!

    I can't believe that a company would let its customers down by not wanting to take responsibility for its defective merchandise, especially this day and age when it's so hard to make money. I was also told by the Samsung repair guy when I called the first time, exact words, "If there is any damage not covered by warranty, they will send you a notice regarding payment. You may choose not to have it fixed. If there is any damage/defects covered by warranty, they will repair it without needing your consent." After I explained this to the manager of their ECS department, she said that she cannot back up what her reps say because that is not their policy. She then told me to ready my warranty, which of course I did and nowhere does it state that they will not fix warranty repairs/defects if there is out of warranty repairs as well.

    I simply asked that they show me in writing that they do not repair defects if there is damage to the phone and they could not produce, simply stating their generic warranty statement. I just want my keypad fixed. It's a defect and it's under warranty. It shouldn't even be a question of warranty or not; it's a manufacturer defect! They should be calling me to fix it.

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    Reviewed April 30, 2009

    I paid $225.00 for a Samsung Glyde cell phone. From day one, I had problems. This is a touchscreen phone and does not work. I have had it reprogrammed, looked over by a tech. Nothing has fixed this phone's operation. The screen freezes up. It doesn't push the button you touch on the touchscreen. You go to answer a call and hit answer and the ignore button flashes and cuts the incoming call off. It's just terrible. I spent a lot of money and in return I have an unusable piece of garbage. I would use other words to describe my true feelings but this is a public site. Stay away from Samsung phones! You might as well take $225 and light it on fire. You will have fewer headaches.

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    Reviewed April 30, 2009

    I paid $225 for a Samsung Glyde cell phone. From day one, I had problems. This is a touchscreen phone and does not work. I have had it reprogrammed, looked over by a tech. Nothing has fixed this phone's operation. The screen freezes up. It doesn't push the button you touch on the touchscreen. You go to answer a call and hit answer, and the ignore button flashes and cuts the incoming call off. It's just terrible. I spent a lot of money, and in return, I have an unusable piece of garbage. I would use other words to describe my true feelings, but this is a public site. Stay away from Samsung phones! You might as well take $225 and light it on fire. You will have fewer headaches.

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    Reviewed March 14, 2009

    I bought SamSung laser printer on 28SEP 2008 and supposed to get $200 rebate from them. They procced my rebate form on 17OCT 2008 and told me to wait 8-12weeks
    however, I still do not have a check from them. It's been more than 5 month from the date that they promised me. I even can't contact them by a phone. Enclosing the letter from the Samsung. Dear Samsung Electronics Consumer: Thank you for your inquiry regarding the status of your rebate. Your rebate for submission number 110404573 is currently being reviewed for accuracy. Our records indicate your rebate submission was entered into our system on 10/17/2008. Upon successful review your rebate will be issued and mailed to you. Please allow 6-12 weeks for processing from this date. The status of your rebate is also available through our website! Please feel free to contact us if you have any additional questions or concerns and we will be happy to assist you. When responding, please be sure to include the past email and your submission number with your reply to prevent any delays in assisting you with your request. Thank you for contacting Samsung Electronics USA. Customer Contact Center Phone: 1-866-397-3420 Fax: 1-480-606-4313 http://samsungelec
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    Reviewed Jan. 30, 2009

    After only 45 days of normal use, the keyboard on my Epix phone paint wore off and according to Samsung this obvious defect of manufacture is not covered under the warranty
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    Reviewed Oct. 4, 2008

    I have been using cellphones for eight years or so... but about four years ago I began a long distance relationship with someone. I was using the cellphone quite a bit at night time, for hours at a time, every single day. Nowadays I don't use the phone as much. However, in the past month or so, whenever I do use my cellphone, the entire right side of my head starts to feel pressure. Even If I hang the phone up, hours later the pain is still there. I tried switching ears but now the same thing happens to the other side of my face.

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    Reviewed May 15, 2008

    At 1:15AM I awoke from the smoke in my room. I look to see where the smoke was coming from and it was from my phone which was on my bed. The phone battery exploded, melting the entire back portion of the phone as well as damage to my mattress.

    Luckily, no one got hurt however it has cause mental trauma; I am literally nervous holding any cell phones not to mention seeing any battery related items such as chargers!! The mattress was bought last year and it is entirely gone; stains of the plastic from the phone that was melted and ashes!

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    Samsung Cell Phones Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com