Samsung Cell Phones Reviews

I’m writing a review on Samsung 77-inch S90D OLED TV. I bought a TV 6 to 8 months ago, hung on the wall worked fine. I cleaned the screen like I always do, turned it on black screen, not sure what happened but all I did is wait the screen down and I’ve done it many times before, but Samsung won’t warranty. They said it’s been impacted and damaged and there’s no physical damage or it’s never been impacted. I’m really disappointed with Samsung. I will never buy a TV from them again, horrible customer service.

Flip phones (Flip 4 and now Flip 6) crack at the point of folding. Customer Service is awful with escalations and requests for management calls have no impact. My phone still under warranty have been is their possession for almost 30 days. Customer Support cannot give me any updates and they will not return the phone (fixed or not). I requested the phone to be returned on 11/24. Today is 12/3 and they cannot tell me where it is.

Samsung mobile phones are the worst and the Google software is very poor. It is ridiculous that one has to have a Gmail email address to do anything. Apple has a back button, but Samsung requires you to swipe (stupid), and to answer a phone you also have to swipe. I could write a book with everything wrong with Samsung .mobile phones. If you are considering of purchasing a Samsung mobile phone, DON'T, if you do, you will REGRET purchasing a Samsung mobile phone. I highly recommend do NOT purchase a Samsung mobile phone-.

Absolute garbage. Hands down, the worst phone I've ever used. So busy focusing on trying to act like an Apple product that they've lost the plot for user experience. I'll be going back to Nokia. Had a Nokia phone for five years and never had the issues that sprung up within a week of using a Samsung.

Loyal Samsung owner. Purchased an S25 Edge directly from Samsung. USB-C didn't recognize charger. Was going to exchange but started working. 3 months later stopped working. Repair center can't get the parts. Samsung won't send them the part. Called 4 times. Battery performance worse using wirless charging now. As a business owner, am forced to send it in and be without my phone for AT LEAST 5-7 days. Unacceptable. Last Samsung I'm purchasing.

I bought the Galaxy A15 serial # R5CX3479KCH on 03/06/22 from Tello Mobile, order #**. I registered the phone on the Samsung account. It went out of service in mid May with a "no sim card" error message. Thinking that the sim card had fallen into the phone, I ordered a new sim card on 05/21/25, received and installed it on 05/28/25. The phone still had no service with the same error message, but is under warranty. Per Samsung procedures, I first took it to "ubreakifix" who examined the phone and verbally reported that the problem was the card reader, and it was irreparable. Per Samsung procedures, I returned the A15 on 05/30/25 with this background information and told them I was requesting a refund because it is under warranty, and I did not need the phone repaired or returned as I had purchased a new Galaxy A16. I asked them to honor their warranty on the A15.

I WILL NEVER TRUST SAMSUNG EVER AGAIN! Your company made and sold me a product that out of the blue died from a fried motherboard. I was sent by your people to a certified Samsung technician who discovered the issue and after circling back to Samsung I am being bullied by your company to pay hundreds of dollars left to pay off the phone, a balance which should be canceled because I shouldn't be liable to pay for a phone that was made to fail before I even signed a contract which promised me an above average made phone which I'm realizing has an extensive amount of complaints, specifically S22's and S23's, both of which in recorded convo with an AT&T rep was revealed to me to be well known to have Firmware problems among other issues including Fried Motherboards.

I've been a loyal Samsung customer for years, consistently investing in their flagship devices. That loyalty ended with the Z Flip 6. Without warning, and absent any drop, water damage, or software update, my touchscreen became completely unresponsive—working one moment, completely dead the next. I treated the phone meticulously, and it was still well within the one-year warranty. When I brought it to a Samsung service center, I was stunned at the response: they claimed a minor cosmetic scratch—on the exterior and not on the screen—was enough to void the warranty entirely. Not damage, not abuse. A scratch.

I was excited to get my new Samsung A16 a few months ago. That lasted for about 2 weeks until all hell broke lose. Can't stop auto correct from capitalizing and making text nonsense as if not knowing English. Extreme lag on Google Maps that it sent me to different places a few times. I can't see any pictures sent through text or even through email on the phone. (Can't see pics sent from customers or my son's vacation in Asia.) Constantly removing itself from Bluetooth and going into plane-mode on its own. Will stop charging at 50% even when on charger all night. Happens 2-3 times a week. If I have it in my pocket upside down, the headphones get static or audio cuts out. That's just what I can think of off of the top of my head. It's an Android and seems that they are falling way behind iPhone if the new ones work like mines.

Samsung sent a corrupted "update" to my phone and it is WRECKED! Locked up and no way to unlock it. I'm a Doctor and my contacts are VERY IMPORTANT. Most data, all texts, contacts, etc are GONE! Samsung "Customer service" is a POS! They admitted it was THEIR FAULT! But won't do ANYTHING at ALL to help. I requested a mailer to send the phone to Samsung for their "pros" to fix my phone and hopefully to send my data to me. The ** REFUSED! Insisting that I PAY FOR SERVICE for SAMSUNG destroying MY PHONE! Here is a greedy, callous, stupid corporation that cares NOTHING for its customers! Don't be a victim! Don't buy ANY POS SAMSUNG PHONES OR PRODUCTS! BUYER BEWARE!

Ok, so. I'm prefacing this by saying my Samsung phone itself isn't the issue. My issue is with the spam notifications that you cannot stop about apps that nobody cares about. If someone wanted these apps, everybody is grown enough to search or an app with the functionality they desire. I know I'm not the only one that is disk and tired of the nonsense, given the Galaxy app has a 1 star rating, mainly revolving around this very issue.

I purchased A 15 6 mos ago from metro PCs. The phone constantly drops calls. It is under warranty, I've been to metro many times and called their customer service and they determined the phone was bad. I was told to call to get a replacement but they passed the buck back to metro. Both companies refused to replace the phone so I'm left with a phone that if an emergency arised it would more than likely drop the call. So the 1yr warranty is not true. It's just a selling point, I wouldn't recommend Samsung to anyone.

They lost me after many years as customer as well as other people from my family and some friends because they returned my phone which was unlocked and factory reseted and ready to be reused, and it was in like new condition, always kept in case and with screen protector. I did the same thing many times before for years and I did exactly the same thing this time with my S24 ultra. Until now my every trade in was fine with no problems. I should of take video when I reseted the phone and packed it, but I did not as I trusted Samsung as always before. Not any more.

Cannot speak to a customer service person who is competent. No help with my phone being unusable since the update. I was hung up on when asked to speak to a supervisor. The representative went in circles and could not help.

My experience with Samsung is Horrible & Sad, I purchased Z Fold6, never got speak to any Samsung Rep, regarding Why this galaxy zfold 6, is Garbage, not suitable for me, too bad they could explain to me,,, that 2 newer phones came out shortly after I purchased,, Then this Zfold Doesn't come with Anything! No charger. 😳 No pen, no cover no advice.. I really have to say I Do Not like this phone at all! Too bad I was in the hospital when I received it. Apparently I missed the cut off date to Return, Nobody will help or discuss switching phones, at Samsung! Nope, Not only that I had to purchase $56 s pen, lol sent wrong pen, I had to now purchase the correct one, no remorse from them..

For approx. 2 weeks now I have been trying to get help with 2 issues on the s25 plus. I have their online chat reps are script bots who answer nothing but will sit silent 80% of the time and just repeat the same scripts. The phone support was no better (but at least tried to answer). I can according to the phone support I can take the phone to a service repair place. The issue is a normal setting (doesn't exist where they claim). To name 2, issue 1- when starting, restarting or turning off the phone there is a carrier tone, not had this since the s9 phone. I can not find any setting anywhere or online (manual etc..) to turn this off, seems a simple matter to me

Samsung phone might be good but they are worst and I must say they have fraud warranty. They will never accept that their phone may have issue. Once you sent to them for warranty they simply put it under damage of any kind and will ask you to pay for fix if you want to fix. My Fold 6 bought under contract ATT (2000$) just after 3 months big screen blackout all of a sudden no physical or liquid damage. On phone they were so nice and sent label to sent for warranty. Once they received they put all on me that is damaged ask for 464$ to fix although my phone was always in case spotless/scratchless as well. I used only for Netflix and YouTube as it wasn’t my primary phone. I will never recommend buy that expensive phone specially from Samsung.

I am happy to say that Samsung ended up doing the right thing and providing my credit. I am still wary of using their trade-in program again, but this particular case is resolved favorably.

My phone regularly drops offline and indicates sd card error. Swapped sd card with another phone. Problem doesn't follow sd card. Samsung customer dis-service tells me this is Walmart's problem. No warranty, no swap. Last Samsung product I will buy. Crap phone & extreme crap customer service. LG and Apple makes a much better phone.

I ordered a phone July 2nd with a delivery date of July 8th and an early delivery July 5th. I called immediately after my order and asked for the expedited shipping. I was told we would stay in contact by email and the shipper would be contacted on my behalf. Early July 3rd my order ships with a new date of July 10th. I get an email that morning from customer service. I tell her shipping went in the wrong direction. I get my phone and Samsung offers me $40 to keep it.

I purchased a Samsung Galaxy M52 which developed a serious display issue (green and pink vertical lines) immediately after a software update. After contacting Samsung, I waited for 20 days and visited their service center as instructed. Despite their initial assurances, I was denied a free screen replacement. This experience has left me extremely disappointed with Samsung's customer service and I will reconsider purchasing their products in the future.

I owned a Samsung cellphone for over 15+ years. I can't remember when, or if, I'd any other brand. I've purchased both locked & unlocked phones so I know how both work & activated my own once I learned how. It's very simple, actually. I recently bought a S24+ directly from Samsung. I thought doing so would avoid the problems I'd read about other people having. I chose the unlocked phone in case I ever decide to switch carriers, though I don't see that happening. I read everything on both that and the one locked with my carrier, and there was no difference. I work hard for my money like we all do, and so of course I'm going to cross my T's and dot my I's. After I got the phone and went to set it up, it said to choose my carrier, but the only one listed was T-Mobile, which isn't. It said if my carrier wasn't there, I'd have to contact my carrier and have them activate it. If you've been around phones any you know that means it's a locked phone.

I want to start with stating that I work industrial mechanical and technical repair. I fix and program robots for a multi billion dollar international company. I am tech savvy. I recently swapped from an iPhone 12 to a S24 Ultra. It was cheaper than the Apple flagship and a few friends had been talking up their androids. Being underwhelmed and shocked is putting it mildly. I can record video in 8k! But can't really do anything with it. Video/photo messages are limited to about 1mb file size. Picture and video are downgraded and compressed to the point of looking like stuff my flip phone of 2000 would do.

I purchased a Samsung fold 5 from Samsung on Dec 26th. I received the phone on Dec 27th. I returned the phone on Dec 28th. I was issued a receipt from Best Buy. Samsung refuses to issue me a refund and now they are trying to charge me an additional $800 for the trade in I did not send because this phone was returned.

What is going on with Samsung? This used to be the company I trusted explicitly... Now I am reluctantly starting to realize they are on the express route (cliff version) of destroying their company image of quality products and reputation. In 2022, I moved from an 9S (which I loved. And all the other Samsung phones I had before.) to a 22 cell phone. I was excited about the upgrade, as most are when upgrading their phone. There was nothing wrong with my 9S. I looked forward to new features on the 22. From that standpoint, it was an anti-climatic switch. I found no real improvement in my overall user experience.

My phone have been broken for almost 2 months and Samsung keeps telling me they have to put in more claims. All the stores Samsung recommend to fix the phone screen, never have the parts and in order to swap stores you have to put in another claim, which is another deductible. All this time and my phone is still not fixed. I would not recommend this company.

Since my initial purchase of a Samsung phone, the Note 2, I have developed an unwavering appreciation for these devices. My journey with Samsung has been nothing short of extraordinary, as I seamlessly transitioned from the Note 4 to the Note 5, and finally reached the pinnacle with the Note 20. And now, as the proud owner of the S22, I can confidently say that Samsung continues to exceed my expectations.

I bought the phone from T-Mobile and it was never satisfactory. I changed server to **. Whenever I allow a Samsung update it invalidates the new connection and I have to reconnect to the network. I will never buy another Samsung. The customer service rep was less help than the bot and only established that I was out of warranty. I do not consider that to be the issue.

Xcover6 pro would not connect to wifi after 3 months of use. Samsung told me to take it to an authorized repair facility, after their diagnostic check said it was a software issue. Sent phone to Samsung. They said it was a bad motherboard and the warranty was void because of internal damage. It's a rugged phone. Ip68 rating with an otterbox case. In the end it cost me an extra $351 to have it repaired. Not too rugged of a phone! And it took them 3 weeks to repair it! No more samsung for me.

On 5/31/2023, I visited the T-Mobile store #7805, located on Rosecrans and Ocean in the city of Hawthorne, Ca 90250. My GalaxyZ Flip4 phone was malfunctioning. The screen had started to blacken out, the phone was unusable. I spoke with a representative and explained the situation. He (Chris), conferred with his proctor who stated that the phone was under warranty, and would be replaced. I was told the phone would be back in a few days, I was told to hold on the malfunctioning phone until the new one comes in. T-Mobile contacted us on 5/7/2023 to say the new phone had arrived.