Samsung Cell Phones Reviews

I owned a Samsung cellphone for over 15+ years. I can't remember when, or if, I'd any other brand. I've purchased both locked & unlocked phones so I know how both work & activated my own once I learned how. It's very simple, actually. I recently bought a S24+ directly from Samsung. I thought doing so would avoid the problems I'd read about other people having. I chose the unlocked phone in case I ever decide to switch carriers, though I don't see that happening. I read everything on both that and the one locked with my carrier, and there was no difference. I work hard for my money like we all do, and so of course I'm going to cross my T's and dot my I's. After I got the phone and went to set it up, it said to choose my carrier, but the only one listed was T-Mobile, which isn't. It said if my carrier wasn't there, I'd have to contact my carrier and have them activate it. If you've been around phones any you know that means it's a locked phone.

I want to start with stating that I work industrial mechanical and technical repair. I fix and program robots for a multi billion dollar international company. I am tech savvy. I recently swapped from an iPhone 12 to a S24 Ultra. It was cheaper than the Apple flagship and a few friends had been talking up their androids. Being underwhelmed and shocked is putting it mildly. I can record video in 8k! But can't really do anything with it. Video/photo messages are limited to about 1mb file size. Picture and video are downgraded and compressed to the point of looking like stuff my flip phone of 2000 would do.

I purchased a Samsung fold 5 from Samsung on Dec 26th. I received the phone on Dec 27th. I returned the phone on Dec 28th. I was issued a receipt from Best Buy. Samsung refuses to issue me a refund and now they are trying to charge me an additional $800 for the trade in I did not send because this phone was returned.

What is going on with Samsung? This used to be the company I trusted explicitly... Now I am reluctantly starting to realize they are on the express route (cliff version) of destroying their company image of quality products and reputation. In 2022, I moved from an 9S (which I loved. And all the other Samsung phones I had before.) to a 22 cell phone. I was excited about the upgrade, as most are when upgrading their phone. There was nothing wrong with my 9S. I looked forward to new features on the 22. From that standpoint, it was an anti-climatic switch. I found no real improvement in my overall user experience.

My phone have been broken for almost 2 months and Samsung keeps telling me they have to put in more claims. All the stores Samsung recommend to fix the phone screen, never have the parts and in order to swap stores you have to put in another claim, which is another deductible. All this time and my phone is still not fixed. I would not recommend this company.

Since my initial purchase of a Samsung phone, the Note 2, I have developed an unwavering appreciation for these devices. My journey with Samsung has been nothing short of extraordinary, as I seamlessly transitioned from the Note 4 to the Note 5, and finally reached the pinnacle with the Note 20. And now, as the proud owner of the S22, I can confidently say that Samsung continues to exceed my expectations.

I bought the phone from T-Mobile and it was never satisfactory. I changed server to **. Whenever I allow a Samsung update it invalidates the new connection and I have to reconnect to the network. I will never buy another Samsung. The customer service rep was less help than the bot and only established that I was out of warranty. I do not consider that to be the issue.

Xcover6 pro would not connect to wifi after 3 months of use. Samsung told me to take it to an authorized repair facility, after their diagnostic check said it was a software issue. Sent phone to Samsung. They said it was a bad motherboard and the warranty was void because of internal damage. It's a rugged phone. Ip68 rating with an otterbox case. In the end it cost me an extra $351 to have it repaired. Not too rugged of a phone! And it took them 3 weeks to repair it! No more samsung for me.

On 5/31/2023, I visited the T-Mobile store #7805, located on Rosecrans and Ocean in the city of Hawthorne, Ca 90250. My GalaxyZ Flip4 phone was malfunctioning. The screen had started to blacken out, the phone was unusable. I spoke with a representative and explained the situation. He (Chris), conferred with his proctor who stated that the phone was under warranty, and would be replaced. I was told the phone would be back in a few days, I was told to hold on the malfunctioning phone until the new one comes in. T-Mobile contacted us on 5/7/2023 to say the new phone had arrived.

This place is the worst!! I purchased a phone for $2000 that they were supposed to take care of adding insurance coverage on for me on and they failed to do it. I didn't have the ability to do it myself cause there was coverage in someone else's name. They were fast to sell the phone but failed to get my coverage going and now they say there's nothing I can do about it. I've called multiple times and only reached someone 5 times. When I call they always say the manager is dealing with an emergency. It's the same excuse every single time. They failed to cover a $2000 phone and they will not take responsibility on the matter. These people don't deserve any type of good reviews because the company and customer service is poor!!

I ordered the S23 Plus purple on March 5th and had a delivery date for the 10th. Well here it is April 8th and I think my 5th newest delivery date is for the 11th. Yeah sure. If you didn't have the damn phone you shouldn't be offering it or at least be honest enough to say, "Hey it's gonna be a month or 2 or 3," but I'm thinking never at this point. I've chatted, texted and phoned customer service and got the same runaround about being at the top of the list or some bull. If they would of said, "Hey it'll be 3 months till it's in stock." I would of waited. I wouldn't of minded but I hate liars. I tried cancelling and they won't let me. I tried to change the color and it didn't make a difference. I'm stuck because I'm doing a payment plan so I guess they get to screw you because of it. So warning don't try and finance with them.

In Nov 22, my wife & I got new Galaxy A53 5G phones when we switched carriers. In Mar 23, 5 months after getting the new phones, the speaker went out on both my & my wife's phone at the same time. Please note, there is/was NO physical nor water damage on either of our phones. We contacted Samsung support & they directed us to an authorized Tech Repair shop. The tech repair shop confirmed neither phone showed any physical or water damage. After they ran a diagnostic, they determined there were 3 speaker-related issues, one of which is on the motherboard & beyond repair. NOW, after going through Samsung's authorized shop, Samsung is now telling us we have to give up our cells for 2 weeks, mail our phones into them, so they can look at phones.

Horrible, horrible company. Get a Samsung s22 Ultra phone, it quits picking up data even though it has 5G and it's out of warranty because of a tiny scratch on the back, not impact, it's just the way that your company does. Has it superficial scratches, no warranty, makes the customer pay for repairs that's a known problem with its antenna and motherboard. Horrible company. Any other wireless phone it can be broken half and then replace it if it's under warranty

My old S8 was starting to give me trouble and I was afraid it would die on me so I decided it was time to replace it. One thing about phones....I always have an issue with carrying them around. Either they are too big for my pocket or too big to fit easily in my purse so I decided that I wanted the Filp. It's a really nice little phone. I love the folding option...Whenever I go out, it slips easily anywhere. And since I have the Galaxy watch, it works with that seamlessly, even better than my S8. The battery life is a lot better than my S8, too. I like the little screen on the front where I can check the weather, calendar, my steps, and play music.

The Critics get commission to say nonsense about a product. The screen light is not consistent. It goes dark and comes back by itself. It doesn't have right to left texting like Persian, Arabic or Hebrew. Downloading don't work like when you use the phone original alphabet. Battery depletes in 8 hours. I bought my phone in duty free for 245CD but my phone got water damage just by splash of my cold tea on kitchen counter. Samsung asked for 375CD+tax to fix it. Walmart selling it for 260CD+25 shipping+ tax but the charger is not compatible with Canadian electric outlet and if you enter any Google or App in it. is not returnable. They count the days from when you placed the order not from when you received it.

Buyer beware prior to purchasing a Samsung cellular phone! Most often, their product has a good reputation, but if you do encounter problem, then Pandora's Box will open...and you will be in for a rude awakening! I encountered several problems with my S21 phone, five months after purchase. Samsung provided me with a local (authorized) repair centre where a diagnostic test revealed that the motherboard required replacement. The task was completed. Unfortunately, the problem persisted and I was told (by the repair depot) that the additional parts were on back order but 1.5 months???

Got a Samsung phone. I was one from last data breach and had phone number stole and had a 1500 phone bill who they were calling to Europe and no help from cell phone company or Samsung company. Got way more money than me. I'm not going to put hold on my account or change anything. These big companies make so much off of us consumers and still cost us when they screw us. With me no more. I suggest to them. Hope I don't lose my information or have it stolen cause it will cost them Samsung.

I have been a die hard Android fan since the beginning, however there are 2 things Android is lacking that is making me think the iPhone is now a better choice: FaceID and a super responsive camera. The fingerprint sensor in any form is a horrible experience compared to the iPhone's FaceID, and this is a feature that has been on iPhones for 5 years now. The second is the iPhone's camera, which is super "responsive", meaning, when taking pictures, it snaps it almost instantaneously, whereas on Samsung it sits there thinking for 1-3 seconds before taking the photo, which is agonizing. Samsung, forget the folding screen and the stylus, focus on a FaceID equivalent and a super responsive, killer camera.

I've had this phone for over a year now and it is by far the worst phone I have ever had. It freezes for no reason, it's super slow, it sometimes doesn't give me my messages for hours or a day later. I clean it 3-4 times daily just so I can use it, otherwise it freezes. I have to restart it all the time sometimes more than once a day. Other times it just spins and spins and spins. It really to freeze up while you're playing games or trying to use a map to get somewhere. Do not disturb turns itself on all the time when it's not set, even if I'm just riding in the car. There's is no way to delete it or stop it, believe me I have tried. The alarms don't always go off even tho they are set. It hates most chargers and cords. You're lucky to find one it likes and it may decide it doesn't like the ones that do work after a while. My daughter bought one before I could tell her not to and he does the exact same things. I know I'm forgetting some stuff. This is the worst phone ever.

The updates you receive months ahead of contract ending are for better lack of terms are "CORRUPT YOUR PHONE !" So it doesn't work like it's intended too...slower functioning, media errors, glitches, runs hotter, shorter battery usage, etc.. We as consumers pay good money out of our pockets for things we can not really afford to find out that the phone company is playing with our expenses...Not good customer relations to SCAM the people who purchase their products because there are other products out there that will do the same, and that are not associated with Samsung Corporation in any way shape or form.

I realized when I got home from school I did not have my Samsung A03s phone; upon going back to get my phone, it had caught fire in the lot less than 30 minutes. Five days ago, Samsung told me their tech had to see the phone; I sent pictures and waited for them to provide a special mailing box. I have not been offered a loaner phone, been without communication by phone. I was missing crucial calls and meetings.

I purchased a Samsung A30S phone last month on 9/13/22 from a Walmart Store in Glen Ellyn, IL. Yesterday, 10/26/22, the phone stopped working. There had been issues with the phone charging very slowly, and last night I plugged the phone in and let it charge, or so I thought. After an hour, I unplugged the phone and it did not work at all! I went online to Samsung customer support and chatted with a representative. That representative scheduled me to take the phone to an Authorized Samsung Repair location. When I arrived at the Authorized Samsung Repair location the man check the phone and told me there was nothing he could do! He said that Samsung only allows them to carry or order certain parts and the part that was needed for my phone was one that Samsung did not allow them to have. He said I would have to send the phone to Samsung for it to be repaired. ARE YOU SERIOUS??!!

I have never experienced more honest and helpful customer service. They make sure you're satisfied and go above and beyond to help you decide your purchase and get you the best deal possible. I'm so impressed with this Samsung.Com.

Samsung is aware of issues with their Galaxy Z Flip3 5G so they sell the product offering a warranty to cover if it becomes an issue. What they don’t tell you is if/when it happens the warranty won’t cover it and you will be billed close to $400 to have it repaired. I purchased this phone after knowing about the issues, but was told by the salesperson Samsung would cover the issue. Sure they will if you don’t use the phone! I called their Customer Service and their reason for not covering their warranty is that there was a scratch on the screen (minor by the way) and the hinge was damaged (common issue—it’s a flip phone.)

On the phone with Samsung right now, getting the runaround! The hinge on my Z Flip 4 broke less than 3 weeks after I purchased it. A call to Samsung customer service determined that it was in warranty and the repair was covered. I shipped my phone off to Samsung. Today, I received a bill for $377 that said the repair was out of warranty! That's half the cost of the phone!

This is the second phone that I have received defective. Luckily first phone was within the first 14 days. I was not so lucky with the second phone. Phone overheats to the point it turns off and not functional for minutes and sometimes hours. Phone randomly turns off on its on. I have to use speaker all the time because phone gets really hot. In other words this phone is just garbage. I was a loyal Samsung Android user for 10 plus years but never again purchasing one of their products. I have taken the phone to a repair shop that Samsung sent me to and they said PMICU is bad and that phone is at risk of catching fire and Samsung still has failed to do anything. To anyone thinking of buying anything Samsung I would suggest to stay as far away as possible, Samsung does not care about you or their products.

It is very disappointing that Samsung doesn't care about customers and provide false commitment to them. With such a big brand I never ever expected that Samsung service center do extreme false commitments and doesn't care at all about customer. I decided to boycott all the Samsung products in future because of worst after sales service.

Samsung has the WORST CUSTOMER SERVICE EVER! Purchased the buds2 about 2 months ago. I am having issues with them. Samsung says I HAVE TO send them my earbuds for 1-2 WEEKS so they can determine if they are repairable or not. What sort of customer service is that??? I am VERY busy with work and use my earbuds A LOT. I need them. Samsung doesn't care if it's going to put me out for 1-2 weeks while they have my earbuds. They refuse to just exchange them. I also have a Samsung washed which I HATE. It's junk. It also had a recall. The "fix" for the recall? To put a sticker over the dial with "do not use" on certain settings. WTH??? WORST CUSTOMER SERVICE EVER! I'LL NEVER BUY SAMSUNG PRODUCTS AGAIN!

This has to be one of the worst customer service experiences I have ever had, the customer service at this company is unacceptable. The ZFlip 3's fragile screen became unresponsive on me out of nowhere several months after purchasing. I called the company to request a repair under warranty. I was told that my phone was under warranty and that I could have it repaired for free. I asked if I could take it into a local repair place. Initally I was told yes, I attempted to take the phone to one OF Samsungs Ubreak/Ifix locations but the store could not find my repair ticket. After speaking with several Samsung reps about the issue, I was told that they were having a ticketing issue and the only way to have my phone repaired was to mail it in.

I upgraded a few months ago to the S22 Ultra (from the S21+), and I received a lemon, (the phone would not charge, a whole night would charge to 50%). So I reached out to Samsung, and they said they'd send me a replacement, which had to be done by me "ordering" a new one, and also lose $150 in the promo I had... (Besides for the ~4 hours spent on the phone with them). BUT... ok, it is what it is, I'll lose the $150, and get a good phone, right? Wrong! 3 months later, the phone does not want to connect to service (I tried a different provider, new SIM, reset, Verizon store, uBreakiFix store, and they all said it's the phone).

Never ever make the mistake of buying a Samsung phone from Samsung. If there is any problem at all they will force you to go 5-7 days without a phone. They will not under any circumstance send you a loaner or replacement upfront. The service people and managers are absolutely soul crushing in their apathy and ambivalence (Ben the 'manager' suggested everyone should keep a spare phone handy. He does!). They managed to turn a brand loyalist into a 'never again'. I managed to order a brand new Pixel 6 pro and trade in this ZFold (worth ~$400 on trade in) faster than they could open a warranty tickets. Save yourself the trouble and deal with a company that is customer minded (even if you HAVE to have a Samsung phone - don't buy it from them).

Automatic update erased contacts and changed my home screen. Cannot get the home screen back showing family contacts for speed dial. Impossible phone. Where do you find someone who can engineer your own phone to work, and why would you need one?

My husband purchased a Samsung ZFlip 3 only 6 months ago and the screen is already broken. Samsung has the absolute worst customer service. We were told to take the phone to a Samsung Authorized Repair 30 miles away and when we got there the gentleman told us, his company does NOT repair the ZFlip. We then sent the phone to Samsung and now they want to charge us for the repairs. This phone screen is supposed to be cutting edge, but is just pure trash. The fold screen is defective. DO NOT BUY THIS PHONE!!!

I purchased my A71 brand new a couple months ago. This week it can no longer connect to the mobile network. After the second trip to my carrier to fix this, they told me it is a known issue and cannot be fixed. They said I would need to contact Samsung for a replacement. Samsung sent me to 2 different service centers claiming they could fix or replace it, but both service centers told me the same thing my carrier did, and both said Samsung already knows this.

Yes I got this watch and returned one and I am having issues with this one, will not get another one, my son got one same issues. Please don't get one of these, it's a joke and a lie. Glitches and glitches.

Samsung not honor the manufacturer warranty, I have to pay $120 for repair, cheap quality broken after 4 month, trash customer service! Requested a repair, they want me to go buy a new one, not a good manufacturer.

Samsung mobiles customer care is worst service. Charger was showing as free but not sent with mobile. They are cheating the customers. The charger cancelled automatically, when informed customer care concern team will send mail about this occurrence. No single mail came from 40 days and when I asked again, same dialogue repeating. They do not know why the order cancelled even 40 days completed. Very very poor responses and repeated dialogues. No progress. Do not buy Samsung products.

Even if they have the unique Z fold, which Apple don't have, and hopefully soon apple will come with better invention. The reason. Samsung have the worst customer service. Their waiting time is longer than, possibly your life, after you wait it's easy for them to disconnect, I believe on purpose, and never call back, and you have to speak to seven or 8 agents, and go over and over your issues with a new agent again, if you chatting with them, they ignore you for hr. And then say, "Please go to such and such website as we have a high volume of clients." (I doubt. Probably their agents chat with each other), complete unprofessionalism.

Purchased the Galaxy Z fold 5G. Within 6 weeks the screen just quit working. Send it in to repair it and they wiped my phone completely and didn't notify me that I needed to have it backed up before I sent it nor did AT&T when I went in for their assistance transferring to my spare. Everything but 10 years of precious photos and videos lost.

I purchased the Z Flip 5G and in less than a year I had to have the screen replaced. The cost was out of pocket for me because I opted out of the insurance. Over $500. Less than 3 months later screen is going out again. I have babied this phone so that it wouldn't happen again so I know it wasn't anything I did. Samsung says it's not covered under warranty. I was told by a few technicians that this is a defect in the phone but Samsung will not admit that it is. I would highly recommend to anyone thinking of purchasing this phone to get insurance and plan on it being in the repair shop a lot.