Samsung Cell Phones Reviews

Sprint is my provider for my Samsung products. I traded a Samsung S6 for a Samsung Galaxy S8+. The InvisibleShield cover does not work on the S8+ and no other company makes one. I've always liked Samsung phone and tablet products. They have a lot of compatible accessories which is cheaper to order online instead of through Samsung.

Samsung Galaxy 8+ has been a pleasure to use and own. As someone who's never had a top of the line device before, it's been an eye-opening experience. Anything I'd like to do I can do it rather than wish I could. Takes outstanding photos and video too.

I am really disappointed with this extremely expensive phone for it to overheat and not hold a charge. The hype on this S7 was just hype. Look at it wrong and the face plate cracks. Wasted dollars.

The networks are where the problems are with Verizon being the worst. Dropped call, low signal and they have tried to tell me it was my phone not their system.

S7 Edge. I love the Edge and very versatile features. Great camera. Our phones (we have 2) are unlocked and we switch out the SIM cards when travelling internationally. We also like the SD card. We've had the phones for less than 1 year so we are still learning. Note there is no documentation that comes with the device.

I've had this mobile phone for a long time, but for what I use it for it is just fine. I am thinking of getting a new model and I would still stick to Samsung.

I find Samsung's cell phones to be easy to use, mostly reliable, and fast. The main problems we have had have been cracked screens, which is common with all brands, I think, and charging ports that fail. The ports are expensive and difficult to replace. You can bypass that issue by charging wirelessly.

I love my Samsung Note. It's easy to use and has enough space to hold what I need. The only problem I seem to have is the battery, although I do run a lot of apps that tend to eat it up. Once it's dead, it's dead for a while though and takes a lot of time to charge up even enough to turn it back on.

I really enjoy my Samsung Galaxy S6. It is easy to use and has many different setting. The only problem I have is that the battery life does not last long. I have to charge up at least 3 times a day.

l don't think I could find a better phone for the money anywhere in the world! I got for $1 and tax at Best Buy 3 years ago, and it's still going strong.

Phone often goes black when I search for something. It is slow to open many search engines. It is a replacement for a similar model that broke under warranty or I wouldn't have gotten this one. Not good with GPS/Maps because they take too long to load and I have to wait before I can move. Screen freezes at times and I lose what I was doing. I can tap many times before something will open.

Samsung Galaxy Edge. It's an awesome phone. User friendly. Great apps. I have had a Samsung Galaxy 3, 5 & 7. My husband has one. My boss switched from an iPhone to a Samsung Galaxy Edge 7. Will always use Samsung Galaxy.

I have had the Galaxy Note 5 for the better part of 2 years... Not a single issue! Battery life is pretty good and the rest of the features are just great! Awaiting release of the Note 8 - can't have too much of a super product!

The S5 from Samsung has been a very reliable phone with a good battery life. The camera is fantastic but I really dislike the buttons on the side that control the volume. They get pushed a lot accidentally and I have muted my phone by accident more than once. Not sure if they changed this feature on the newer phone but they really need to.

I have not used an iPhone, but I love my Samsung. Clear speaker, phone is a good size and we have been very happy with the service. We won't switch.

Samsung Galaxy phones are adaptable to everyone. Great features, easier to follow than the iPhone and the updates do not change the way you use your phone unlike the iPhone.

The Samsung phone is the best phone I ever had. It allows me to take pictures, talk, send and receive emails and messaging. I love my phone and would be lost without it. I have had other phones and they were good, but I love my Samsung.

I like my phone except that the battery life is terrible on mine. We upgraded from the Note 4 to the Note 5 and the battery life on one of ours is terrible. We did not get the insurance so we have to wait over 1 year to get a new phone.

I have a real problem with keeping my phone charged. The battery won't stay charged for a full twelve hours. Even though I charge it religiously every night and don't use it that often during the day. I usually only use it to call and answer calls.

I have a Samsung Galaxy Prime Core and I love the phone overall. The only complaint that I have is that the battery gets used up rather quickly when on social media or playing a game.

I am on my third Samsung phone. They last, they work, and they have nice interfaces and features. Expandable memory is a plus. I do miss the removable battery.

Samsung is very easy for me. Really easy to use as an Android. I like the fact it holds a long charge. And I get good service here in my home. I highly recommend this phone instead of an Apple.

My Samsung Galaxy 3 has given me great service for the past several years. It is very reliable and takes great photos. I will not trade it for a newer model because it is so dependable.

I have had Samsung phones for years. I have The Galaxy S7 Edge. Love the phone. Has everything I need and a great camera. My only complaint is that the battery doesn't last as long as I would like it to.

Worst Samsung phone I ever owned. It's made for a kid and apps preprogrammed can't be removed and can't save anything to sd card. So what's point of allowing one.

I have the Galaxy 6 and have been very pleased with all aspects of phone EXCEPT battery life. It runs down quickly and has to be charged every day. But it does have a quick charge feature and can be fully charged in about an hour.

Happy with current phone but liked older version better - smaller, ran longer on battery. After many years, case cracked so I had to get newer version.

I feel Samsung is the current leader and top-most dog in the cell phone wars. Battery life is a challenge with Samsung and most other phones, although Apple products do tend to lead in this aspect of mobile products.

Decent phone, good battery life but lacking in device storage capacity. Like the fact that the three basic commands (open apps, home screen, and back arrow) are always present, not dependent on display screen.

Bought S5 Active after reading its reviews. Everything in this phone is awesome but the problem with the battery is the one overshadowing all the good points. This phone has the worst battery, buyers beware of Samsung units Battery.

I have had several Samsung phones and find the clarity is great, they are rugged and dependable and a good value. I would recommend them to anyone. The only drawback (but I believe this is true with all cell phones) is battery life not long enough!

I used to like Samsung, but I am tired of batteries constantly draining. Otherwise, I like the phone. I will be checking into other brands next time around.

Phone locks and freezes, app stops, emails go away. Phone call just drops and hangs up. Screen freezes, Verizon is not helpful. Tried Sprint. Samsung promised gift card. Never received.

Half the time my Samsung Galaxy 5 does not work at all. We lose connection, lose the ability to call out, calls drop and we lose important calls. Our carrier is Metro PCS.

I love the Galaxy Notes, I have owned one since the Note 2. However, this S7 Edge is just awful. Impossible to type correctly, slow and sluggish. Androids update has made at least 50% of my apps useless. Too bad they made me give up the Note 7. Waiting on the Note 8, and I hope all will be well again.

Samsung makes a very reliable and easy to use phone. The battery life could be longer but everything else is great. I will buy another Samsung phone when I am ready to upgrade.

I absolutely love my Samsung. It is user friendly. They do not usually change the interface to entirely much to where you have to re-learn a whole new phone. They do not include a bunch of bloatware that you are not going to use, that just takes up space on your phone. In turn, this leaves more space for the user to download the things they want on their phone.

Overall I like Samsung Galaxy S2. The battery life isn't too good. The phone seems like it's possessed. It will call someone when I'm not even around it. Or it will pull up my Gmail site, google, text, etcetera. This happens regularly. Then, at times I'll hit an icon to make a call, text, etcetera. Instead, a lot of times the phone will pull any other icon instead.

I am critiquing the Samsung Galaxy 8. Excellent phone, comfortable to use and a myriad of features. Notice the recharging time is relatively swift and short and the battery life itself last longer than any other phone I have had. It fits well in the hand and has as many possible features known with existing technology.

I have a Samsung 7 Edge. Love it. It is easy to use; I haven't had any issues with the battery; it has proven very durable. I actually dropped it several times (I do have a case, but not a very strong one) with no breakage whatsoever. Am looking forward to owning the 8.

I have the Samsung grand prime phone but there is not enough storage or memory whatever it is called. I am not sure if it's the actual phone or T-Mobile apps that are taking up all the space. The T-Mobile apps are useless and they won't let you uninstall them.

I am currently using my third Samsung Galaxy phone. The Samsung has worked very well from the first day. It is reliable and user friendly. I also like the way it looks and handles.

I have had 4 Samsung phones, I like the interface. It's easy to use. Battery life is good. All the apps that I need I can find. I just like the phone.

Samsung is a pretty good brand name however the Samsung s7 that I got has had a lot of issues and especially for the price I'm paying for this phone.

Functional and comfortable and very nice phone that is also durable. I also use an OtterBox and it cleans up pretty easily. But I do feel that it is a little high priced.

This is a great phone that is fraught with bloatware. The battery life is nowhere near what is touted. The camera doesn't seem to live up to the hype. That said, I am on my second Samsung.

This is my first smartphone and the battery life is a lot less than my flip phone, but I understand that because the smartphone does so much more than my flip phone ever DID.

I have a Samsung J3 and it is great. Right size for me and apps that fit my need. Battery life is good except when playing certain games but then again all phones are like that.

I have a Samsung Galaxy S5. I left Apple phones to Samsung because at that time they offered phones with removable batteries. Also, I really like this phone because it accepts micro SD card. But I have been reluctant to upgrade phone because all of the new Samsung phones have a built in battery. For this reason when I do decide to upgrade my phone I definitely won't be going with Samsung. Another reason is the abundance of duplicate programs coming with the phone. Samsung has a multitude of Samsung programs that also come with Google. When I decide to update or my phones break down for good I will probably go with Google Pixel phone.

I placed an order in July for 2 phones (Galaxy S8 and S8+) under a trade-in program (I have to return my Galaxy S7 edge in order to qualify for trade-in program). I only received Galaxy S8+ and did not receive S8. Now I filed a claim but they made me return my old phone. I paid for 2 phones and have only one phone. I have been waiting for 2 months and have not got any response. I called them for more than 15 times and all the times lazy agents keep saying ''We are escalating the case and you will hear back from us within 4-5 business days''. No one ever got back to me.

I have a Samsung Galaxy Note 5 and I think it's awesome; still trying to learn more about the device, but overall it does everything I need it to do and the size is what I wanted.

Battery life is just ok, sometimes when charging, the phone gets really hot - but not always; storage capacity is not the greatest; I have the S7 Edge, and I really don't like or use that feature. It also gets in the way when I try to use the phone with one hand. Overall though, I much prefer the Samsung to the iPhone products. Better size, better screen, better pictures.

My Galaxy 6 Edge battery runs out after a few hours! I have to keep it plugged in almost continuously. I dropped it and the glass cracked. So even if though I had the insurance, it cost me $200 for a new one. No one will replace the glass.

Samsung asked me to test one of their Galaxy phones out and of course I accepted. The phone was very nice but the interface is simply not as intuitive as my Apple phone. Nice product but not as user friendly. I went back to my Apple phone even before the testing period was complete.

I am a Samsung Note fan, and was (still am!) quite sad that I had to give up my Note 7, which was, in my opinion, the finest phone I have ever owned to date. Other than the battery faux pax, I have found Samsung products to be high-quality, long-lasting (my Note 3 is STILL trucking along!) and a great value for the money.

I have the Galaxy 7 Edge and love it!. Very durable and user friendly. I gave it a 4 for battery life, but the maintenance app does a good job keeping it in check. As always, Samsung has delivered another great product!

I use Samsung smartphone and I intend to buy their next product they come out with. They have good credit rating and have always backed up their products.

Samsung makes what appears as good looking cell phones and tech equipment. I personally experience multiple issues with them; microphone, cord connection shorts that render phones unusable. Then we have the exploding phones and other Samsung tech products that cause fires and serious health and safety risks. The companies selling Samsung and providing service to and for them do not nor do they stand behind Samsung warranty. Costs considerable getting them repaired; short-lived before needing repair and service again. Waste of time and money. Frustrating.

I hate My Knox application that is in the phone. Can't get rid of it, can't use it, obnoxious of Samsung. The phone is fabulous and the camera is wonderful. I love my phone. I can't live without it, because it does everything and has everything.

Phone is well manufactured and serves well as a phone and a communication device. It is waterproof and handles much of the software installed from Google Play.

The battery life on most Samsung phones don't last long. They need to manufacture better batteries that provide a longer period of cell phone usage.

I keep trying other phones but keep going back to Samsung, very dependable phones. The only problem I have ever had with my g3 was I dropped it and broke the screen. Love my phone. Have the g8+.

I bought a S8 plus for my husband birthday on Sept. 15, when Samsung was running the promotion FREE Gear VR. When the phone was ship to me, there was no free gear VR so I called Samsung and was told that it was back order, will sent to me once they have it. After a week, I called Samsung few times to solve this problem but was told that they will look into it and gave me a case number. This is the third week, I called and was told by Samsung customer service that when I order, I have to click on the free gear VR!

I have had my Samsung Galaxy S7 for a year. Sound quality is excellent! Graphics are good too, and I love that it's water resistant. Only issue is that apps can lag sometimes.

I really do love this phone. Lots of pictures, play some card games and listen to music. I would definitely recommend a Samsung to family and friends.

I bought an inexpensive Samsung Go 5 from Metro PCS for $50 and it has been reliable, easy to use and the battery life is excellent. The camera is just ok and it only has 16gb of memory. Otherwise, its performance is excellent.

Difficult to use and can't find what you need to make it easier to use, like I want the word help when texting so I don't have to type in each word. When making a call you can't always do it from the contact list. Very disappointed.

I have a lot of freezing up. Not being able to play games. Calls dropping and missing calls. Ready to turn in and buy new, too unsolved problems with this one.

My only complaint is the battery life. When new it was excellent. Now after a year it drains faster. Sometimes it will take 3 to 4 hours to charge from 30% and other times 1 1/2 hours with no setting changes.

Samsung Cell Phones are reliable and easy to use phone. Don't drop call and update continually. This keeps me on my toes. Great storage space. Samsung stands by its products. I would buy from them again.

I hate this new Samsung cellphone and have had nothing but problems with it. I have called Samsung for help and gotten nowhere. I will try and return this phone to my provider.

With the exception of a few glitches, I have had no real problems with this brand and I tend to select Samsung when upgrading, however, I am considering other brands after doing my research.

I've always had Samsung cell phones. Traded up for this S7 for the camera. It's the worst phone I've ever had and I'm stuck with it! Battery overheats! Constant back and forth with service dept! Screen goes black frequently when in use!!! Constant required updates!!! More advertisements than before!

Samsung 7 is a nice phone but battery life is terrible. Also hard to set up specific apps and controls on the phone. I have not found how to edit personal dictionary.

Samsung makes smartphones that deliver what most people need at very reasonable prices but these phones are not marketed. People think they need the most recent phone for top dollar but there are other phones at a small fraction of the price with more than adequate storage and RAM, unlike Apple. And they are all up to date with the latest technology.

I Love my phone... I could use a little more battery life but it is easy to use, has great graphics and resolution, and lots of useful information.

I've owned 3 Samsung phones and NONE have lasted more than 13 months. My 1st was an S2, month 4 died, month 8 died, both times Samsung repaired. Month 13 (just out of warranty) died. Samsung said no, not repairing. So, I renewed my contract (3 bloody years). Got a Rugby LTE, Month 13 died. Luckily I had the additional phone warranty offered by carrier. This Rugby is STILL on Android 4.4.1, even during the "stage fright" and other HUGE security holes, Samsung said "we'll update phones to fix it". Never happened. Just a greedy company who makes terrible products.

I have a Samsung Galaxy Grand Prime smartphone and my service is through TracFone. I have had it since Aug 2016 and I have been very satisfied with the complete package.

Samsung cell phone lacks user controls on screen, timeouts while accessing keypad with automated customer service calls. Also, name of contact blocks the keypad while responding to requests for keypad input and phone often activates while in pocket.

I purchased my Samsung Galaxy 8 on 7/24/2017. It was my business phone and I used it for everything to manage my business. I was really enjoying using it until this weekend. On 9/23/2017 (barely 61 days after purchasing it) the screen went black. No soft start would get it to come back on. I called my provider to see what to do. I was told to call Protect Cell as it is under warranty. In order for Protect Cell to replace my phone I have to pay another $100 deductible. The phone was again barely 61 days old.

I love the Samsung phone overall. Just wish we didn’t have to pay $700.00 for a phone/brand that changes every year! Also, the battery life is better since the new update but I want the SD cards back.

I have a Samsung Galaxy 4. I bought this phone as galaxy 5 was coming out so got a good deal... Other than running out of storage (have minimal) phone has worked great, no problems, charges fast and battery lasts a few days. Also takes good pics.

Within a few weeks of my purchase of a "new" phone and almost $700 later, the issues began. The battery life was horrible. Not even a full 12 hours of life after fully charged. I didn't get service in parts of my home, they claim I was in a remote area, they didn't realize I lived just outside of Dallas. The phone opened and closed apps on its own and got hot quickly.

Samsung G S6+edge. Glass is stronger than iPhone, android interface is better, more detail oriented, able to personalize more. Samsung makes great phones. After having for 1.5 yrs, battery is dying faster though.

I attempted to purchase a Note 8 through a Samsung promo offer. I needed one question answered but when contacting Samsung customer support, it is nearly impossible. I got a wrong answer on Samsung chat, called Samsung eCommerce and was told there's a wait time of 4 hours 13 minutes. I tried email, and it took 7 days to get a reply. I had already returned the phone by then. I wouldn't accept FedEx delivery. Samsung customer support is abysmal, the worst I've ever encountered. I went to Verizon and walked out of the store 20 minutes later satisfied. If there's a problem with the phone, Verizon's customer support works, Samsung customer support is non-existent. Seriously non-existent, like the satisfaction scale listed above needs to have negative numbers.

My cell phone (Samsung Galaxy J3) get damaged and it was under warranty but they did not repair it. They claim that my cell phone was rooting. That's not true and that was the big lie. They invented to excuse themselves for not repair my cell phone. It's fine but they lost me as a customer because I will never buy a product from them.

The only problem I have with the phone is sometimes people on the other end can't hear me and it's the same on my end. Sometimes it does not ring but goes directly to voicemail.

Samsung S7 Edge - have had this for one year. A real power house. Linked six email accounts and still do lag time. Great phone. Highly recommend. Looking at the pixel now.

My Android Samsung Cell Phone does everything an iPhone does. I am very happy with it and the charger is much more universal. But the charge doesn't seem to hold very long though. I have a go-phone and for the price I am very satisfied.

I decided to get a Galaxy S7 instead of an S8 to save money. The S7 has been full of problems. The battery drains itself very quickly and the phone gets too hot to handle. I tried taking the case off and it is still scorching hot. I called Samsung and they refused to fix the problem and said battery capacity loss is normal. They told me to go to the local Best Buy, but there was no Samsung representative. The Galaxy S7 is a horrible product with even worse customer service. When the battery gets so hot, it is very likely to cause damage to parts of the phone. The fingerprint scanner does not work and the physical home button is sometimes unresponsive. Worse of all, the Galaxy S7 has a magnesium frame. Combined with an overheating battery, this is a serious fire hazard.

I picked this Samsung phone because of its user reviews and durability and I'm not disappointed. I knew a family that had been using 2 of them for several years.

I am not happy with my Samsung Galaxy Core Prime, it tends to run slow at times on some of the apps such as Messenger and Facebook etc. Also it tends to get junk files in the phone at times.

This Samsung phones I have had have been good to me. Easy to use a lot that can be done with them and they are very reliable. I would recommend a Samsung over Apple or Google any day...

I recently upgraded to a Galaxy s8+ from an S5 because memory card reader in S5 stopped working. After discovering it was not covered by warranty, I decided to upgrade to s8+. After having for 3 months at random times the screen would turn green or red and ear piece is all but loud enough to hear. The case Samsung provides with s8+ basically disintegrated upon opening causing phone to fall on ground. Samsung will not warranty either. In 22 years of owning a cell phone, I have never dropped or physically damaged a phone. Since Samsung likes to take mine and my companies’ money but not replace or repair defunct products myself and company will be switching to Apple.

The Phone is easy to use and the apps are easy to get around and figure out what you want to do. I have had good service and would get another Samsung phone.

There's ease of use, very user-friendly phone, great battery life. Have dropped the phone a few time. No damage. Have been using the Edge 7 about 8 months with no problems.

My Samsung S7 is great but it gets a little confusing trying to work out some of the apps etc. I would have given it 5 star if it didn't have pre-installed apps I don't need or use and if I did need them for the phone function they should explain it in more detail what they do.

Great phone, I love it... except for the glass. I have three cracks in it, have had it a month, in a case, and have never dropped it!

The one feature I like about this phone is that it is waterproof. Other than that, the price, user interface, etc. is about as good as any other phone.

We own 3 phones and 2 tablets and have always had good luck since we changed to Samsung phones and tablets. We like the easy-to-use interface, style and help sections when we have updated our phones. We have been using the Samsung products for many years now because of the reliability.

Nowadays a must item in a everyday function. At times not need, but if safer when I know it's around. Very convenient in information, time, travel or knowledge.

I am just satisfied with the service and the phone, if it didn't my expectations I wouldn't have it. I like it very much and it very trustworthy. I wouldn't use any other phone.

I have purchase Samsung phone before one year j7. It start problem after month of purchase. Now it’s completely dead. When I go to service center then they asked for repair then they said its motherboard damaged and require 5500 for its repair cost. Whereas it start problem after 7 month of purchase. NOW I HAVE DECIDED TO COMPLAIN IN CONSUMER COURT. I REQUEST OTHER FRIEND DO NOT BUY SAMSUNG PRODUCT.

The camera is wonderful, the material; is hard and does not break easily like Nokia and TECNO. Its appearance is welcoming and is affordable because it appears in numerous versions.

I purchased a Samsung Note 5 phone on June 30, 2016 and have had many problems with it. Within one week no one could hear me in a call. The Samsung representative at Best Buy was able to do a software update to fix the problem. In December 2016, the screen broke and looked like ink was spilled on it. It was unusable. I went back to the Samsung employee that sold me the phone and asked him what my options were. His immediate response was to throw it away and buy a new one. I was not prepared to do that with an $800 phone that was 6 months old. He then sent me to a local store that replaces screens. He never said I could send it to Samsung for the repair nor did he tell me fixing it elsewhere would invalidate my warranty. This repair is the reason Samsung won't fix it now.

Don't buy a Samsung cell phone! The latest upgrade makes it impossible to view your picture gallery unless you give Google permission to access your calendar, contacts, and location. Why in hell should you need to give them access to view your own pictures.

I purchased a Samsung Smart Phone SAMA520168BLA, the phone was purchased on January 2017, I paid about $370 for it. The phone stopped charging and doesn't power up. Called Samsung customer care over a month and a half period. Each agent will open a case, no one would look at the case, and Samsung's system expires the case after 3 days. I would call to follow up, and Samsung customer care will create a new case, only to have it expire again. It has been about a month and a half and Samsung refuses to honor their warranty. Each agent provides me with different requirements, I would submit the required documents, to have them come with new requirements. Bottom line: Samsung doesn't honor their manufacturer's warranty. If you buy SAMSUNG you are on your own to remedy their defective products.

Bought my S8 when it came out on pre-order, I have yet to receive my VR bundle. Received an email saying it was shipped out via FedEx with a tracking # only to not receive it. FedEx says it can't find the package so now I am stuck with FedEx putting the blame on Samsung and trying to get Samsung to understand the situation is a nightmare. One specialist even said why I don't just buy the VR from the website. Guess it's time for legal action.

My husband and I both preordered the Samsung S8 because of the extra stuff that came with them. We even paid an extra $200 to order the headphones and sd cards for the VR gear. As we were moving out of state, I called and updated our address before items were shipped. Samsung sent our items to the old address anyway and then told me that I would have to wait until the items were returned to the warehouse at which point, they would be shipped to my new address.

I've had Samsung phone for past 5 years or so, and I roughly had 3 of them. (S2, S3, and Note 4). All of them had battery problems where battery dies at 40-60%. It usually happens conveniently little over a year so that you don't get covered by the warranty. It is getting worse now, for phone (Note 4) as it randomly dies depending on which app I open the phone with. I called Samsung about it, and they said they cannot send replacement battery and I will have to send the phone for check up. For checkup I am charged $70.00, on top of that, they are NOT providing any loaner phone, and if they find out there is more problems with the phone they will charge more.

I sent my Samsung Note 5 to have the charging port repaired. Samsung took 13 days to send the phone back to me in worse shape than before. Initially, the phone only had a port problem. Upon receiving it back... it restarts constantly and I can only speak in speaker mode. I then, contacted Samsung and was advised that I could not have a replacement phone. I then went into my local Verizon store, they did a phone diagnostics and advised me that the phone was defective and that Samsung should have given me another phone. I reached out to Samsung a third time, and was advised to send the phone back yet again. So, again I do not have a phone. This is a mega inconvenience and the frustration is endless.

What a terrible experience. I purchased the Galaxy S8 and I got the offer for discounted Gear 360. They have you sign up through the app and it gives you a coupon code. I purchased the camera for 53 on June 14th, 2017. Dollars including shipping and tax. My camera was supposed to arrive on June 20th. I check. FedEx package never comes. It wasn't delivered. Didn't even get to my state. So I call FedEx. They open an investigation. I call Samsung. They say they can't send another camera out because I have to wait for FedEx and then I have to buy the camera again with a coupon code. As of today still no money back. They gave me a new code to buy the camera again and a 50 gift card to use on samsung.com which covers possibly a memory card that I can get on Amazon for cheaper than they're selling it for.

We purchased 2 S7 Edge phones through Verizon. 1 is gold and the other is black. Well both screens got cracked so we repaired the gold one for $49 with the deductible with no problem but, when we went to file the claim on the black S7 they wanted me to pay $149 for a replacement phone. I just repaired the same phone in a different color for $49 so why would I pay an extra $100 for the same phone. I called customer service and I was told that it was the color of the phone that is the problem. If I would have known when I purchased these phones I would have bought 2 of the same colors and I wouldn't have this problem. Samsung should be ashamed to not repair my cracked screen versus having me pay $100 more for something that we pay insurance to cover. Very disgusted with Samsung about this.

I bought new unlock Samsung S7 from Best Buy Atlanta, Georgia and ran into an issue after couple of months (2-3). I was asked to courier the phone via UPS (In Atlanta they don't have any service center for unlock phone) for which they provided the label etc. I did that 2 times but still the issue exists and called them for refund or replace. They want me to send it again and not offering any refund or replace. Before sending it for 2nd time one of the customer executive said that "If it doesn't get fixed at 2nd time we will process for replace or refund" but now they are not accepting the same. Very poor customer service and worst experience I ever had with them. Why should I get my phone fixed if I paid for a brand new but they don't care about anything.

My son locked his phone because he wasn't sure of the pin put on it. When the phone did the abnormal factory reset it would not accept the samsung account information. I contacted Samsung about this they asked several questions like am I sure it's not the Google account information or am I sure of the password, etc.

I ordered 2 Samsung S8s in Trade in program which is going on in Samsung site. When I received the packages both the FedEx box were intact, but inside both the S8 boxes were open. Instead of using the flap open on the boxes, it looked like one side was cut open of both the boxes. The trading phone must be send to Samsung within 15 days of receipt of S8s. So, I wanted to resolve the issue and contacted Samsung customer care. They made me and husband go in loops and asked us to send in pics which we did. We received a response to that after 6 days (remaining 9 days to send in the trade in phone). They said they have cancelled on of the orders and to return the phone!!! No mention of whether they will send out another S8 as replacement!!! Nothing!!!

Samsung's claim to fame with the Galaxy S7 &S7 Edge is that they are water resistant. Think again, at least with the regular S7. I have had trouble charging my phone (it's about a year old). A message pops up saying there is moisture detected and will not allow the phone to charge via its port. This happened about 3 weeks ago in my car, not having recently dropped in the water, and again last Sunday, which was several days after dropping it in the water. I couldn't get it to charge all day.

Don't believe their warranty or their customer service because they really don't know what they are doing and whatever they do they screw up. They are truly a company I won't have anything else to do with forever. As I told them I don't need a high tech phone but I do use high tech appliances and they will not get my business because they are the worst. They do a lot of outsourcing and you can tell. They were a bad experience from the first time I sent my cheap cell phone in on warranty till they told me that they would replace it and never followed through. They wanted to open another ticket but forget it. They aren't worth it.

I reported to Samsung that my Samsung Galaxy Tab S2 was having a problem reading & writing from its MicroSD port. The phone reps questioned whether I had tried alternative MicroSD cards, and then also tried reading and writing these cards on alternative devices. I said yes, asserting that these tests of mine pointed to the internal MicroSD port on my device being defective. The rep(s) agreed with my assessment, and directed me to include one of my MicroSD cards that I couldn't read or write from. I included this card of mine, inserted in its tray, inserted into the device (it's important to note that this card did not contain any personal security critical information... just a load of old newspaper & magazine issues, a few news videos, etc).

I have always loved Samsung products but the tablet my husband and I spent almost 600.00 and used 6 or 7 times is not working and repairing it is going to cost another couple of 100.00. I have never been so angry and felt so ripped off in my life. A huge co. like Samsung just completely robbed us and we have no recourse and we have been dealing with it for almost 2 years. The tablet is sitting in a box taking up space but I can't just throw it away. I keep hoping a miracle will happen and Samsung will stand behind their product. News flash, I will be old and gray and that tablet will still be sitting in its box.

Whoever came up with the concept of a glass face for a mobile phone needs their head read. What happened to robustness, these phones are MOBILE, in people's hands, they fall... slip out hand... dropped in the handbag... When I purchased my Samsung S6, and I was told it comes with 2 FREE FACES in the first year - that was warning bell, well it was more like a siren DO NOT PURCHASE. But since I was on a premium package, that was my only option. For heaven's sake, I am a mom of a 6 year old.

I buy my mobile phone (Samsung J7-6) before 5 months ago and I'm surfing problems while operating this phone. Please help me. There are many problems occured following: Hang problem, outgoing & incoming call problem, outgoing & incoming call voice problem, charging problems, display rotate problem (360 Degree) while display rotate locked, volume key, lock key & home key and other issues.

I took my handset in to be looked at because when you pressed the home key the screen would flicker different colours, NEVER reset/shutdown. I was sent back a 'refurbished' handset. Now the Samsung refurbished handset that I was provided with resets itself at least 12 times a day (no exaggeration) even in the middle of the night when no one is touching it. Returned twice! The SAMSUNG technician is saying there is nothing wrong with the Samsung handset.

Both my wife and I have the same phone. Both phones lost the ability to charge with the original factory charger and could only charge on our wireless charger. Talked to the tech and they said a lot of Note 5 users were having the same problem. They had me do a hard system reboot, and that fixed the problem of connecting the phone to the charger, but at the same time it lost the ability to fast charge. It took 15 hours to charge phone. They are shipping me a new Note 5, but that is not exactly reassuring that the same thing will not happen again. The phones come with so much bloatware it is ridiculous and I think a contributing factor to the phone not working correctly. Also, just as likely caused by a software update.

Worst decision to buy Samsung phone. It automatically heated to the point and started hanging phone. Poor battery backup. When I used to visit Samsung authorized service centre then they refuse to work on it because of my phone is in warranty.

Samsung claims to offer a rebate of 6 months of free Netflix, a 64GB Evo + micro SD card and clear view standing cover when you purchase a Galaxy S8 cellphone. You will not receive this rebate no matter how much time and accuracy you put into your claim. If anyone has received this rebate please let me know. Samsung is committing false advertising on a large scale. My story: The Samsung app to claim the rebate would not work. 1st phone call I reached the Tech department quickly and they gave me a ticket number and told me to call during open hours. 2nd phone call was answered in a reasonable time but then I was transferred to a one and a 1/2 hour wait. I did wait one and a 1/2 hours to talk to a Samsung customer service representative. I was told I would receive an email within a week. The email has not come. It's been a week.

These phones are junk! My boyfriend seems to like them because that's all he ever owns. I on the other hand have had the opportunity to own a REAL phone (Droid Turbo). This Samsung piece of crap with its unresponsive, inaccurate, "plastic-y" surface is a joke, half the keys I type don't type in and other letters or none at all come up unless you pound on the crappy screen, I HATE IT! PLASTIC BUBBLEGUM MACHINE backing, worst volume button ever (unresponsive half the time and hard to press, need two hands to make it work). I hate these phones with a passion. Typing in texts? Slow as molasses and takes a minute to catch up to my typing which is average at best! Battery dies QUICKLY. No "copy" clipboard to be found anywhere. No dictionary to add words to anywhere to be found. Right now my microphone does not work so I can't use the phone, mind you I've never dropped this phone one time and it's only 6 weeks old!

I purchased 2 Samsung S7 Edge cellphones 4 months ago. Both have already been replaced and I still have the same issue. Tonight I spent 4 hours being sent between ATT and Samsung customer service. ATT customer support was good except one retention operator told me to go to another company and have them buy my contract out, her name was Bridget. While on with Samsung, they told me that I needed to drive to Best Buy to have software reflash done, when I asked if ATT could do it, I was told that ATT didn't have the technical support that Best Buy could offer. At this point I want a phone that I can rely on and I guess Bridget was correct I need to find a company that will buy me out of my contract in order to get phones that will work.

Samsung galaxy 3 3016 - Their support, customer service was horrible. They did nothing and didn't help a bit. Had trouble day one, got from boost mobile, took back 7 times guy wouldn't replace. I had phone for one day, he kept screwing around and I said, "You are purposely doing this so the return warranty runs out." Then I talked to Samsung they did nothing, I would never buy Samsung again and Boost service. They are liars and care less. One time they were the best, no more $210.00 for this phone.

The company of this service centre they cannot give any type of answer or solution to the customer even. Also the phone is in guarantee period and they cannot give any cooperation to the customer. It is a very bad company. I have purchasing an samsung J7 2016 phone. My display was not working and my phone has 7 months old under the guarantee period but they cannot do me repair and he beg me an 6000Rs for his display. I will suggest the whole person that no one can purchase the Samsung model.

Battery on my Galaxy S6 started going bad after 14 months. When I called customer service they told me it was no longer under the 1 year warranty. So I asked what I could do about it. Instead of answering the woman from customer service then proceeded to lecture me on how it was my fault. So after she wasted 20 minutes lecturing me, I had to ask again, how can I resolve this issue? She then told me that they could replace the battery, for a charge. It took me another 10 minutes to get a price, because she needed more info that was irrelevant to the price of the repair. After the lecture I then decide to never purchase another Samsung product again!

Super long hold times. I was trying to register for one of my promotion. The website was never given and not found. Once I found the website it would not route me to the promotion. I called customer service and was the worst. After being on hold for 2 hours and 45 minutes I was connected to 3 departments, 2 tech support and the other sales. Never was I connected to promotions. Just transferred back and forth from one to the other. After the fourth time being transferred they hung up on me. Wasted almost three hours of my time and never spoke to anyone!!

Every time I open my phone I see apps that I immediately get rid of. During reading and writing on my phone, these ads CONTINUE popping up and I have to go back and get rid of them! I don't even want to pay phone bill because of such an unpleasant experiences. Contacting Samsung did not help; along with every pop up ad, there is a note to "please open app to unknown sources". This is truly obnoxious and I wish I did not have this phone which I got through Credo. Please advise.

I bought Samsung Galaxy 7 Edge brand new. Kept it in a high dollar case. 5 months later it overheated then blacked out and now Samsung will not even talk to me about it. Never again will I buy that products. Last one I will ever buy.

I purchased this phone, it was very difficult migrating the info from iPhone to Samsung. Even though Samsung has an app, but it doesn't work properly so I had to back up all on iCloud and then create everything from scratch. This phone was for my wife, after a week the screen shattered out of nowhere. Contacted Samsung. Their customer service was horrible. They couldn't help and asked that someone would call me back. Few days later, I got a call, the lady said the best they could do is to discount the repair but I need to submit a proof of purchase even though they had all info about my account from AT&T. I questioned it but she didn't know better. Few days later I got another call to basically say that the proof of purchase is not needed but Samsung wouldn't help in the repair and I need to figure it out on my own. This is the worst experience I've ever had. I'm definitely going back to iPhone.

I bought the Samsung S6 Edge after using the Samsung mini. It had a bigger screen than the mini. At first I really liked the phone. I used it for 1 year. 1 month after the warranty expired, the phone starting overheating to the point it was too hot to touch. The battery was not holding a charge. Some days I had to charge it 3 or more times. I do not talk on the phone a lot and I do not download games or run movies on it. I phoned the carrier who said to call Samsung as there was a problem with their phones. The technician warned me not to carry the phone on me or use it close to my face in case it caught fire. I phoned Samsung 5 times. Each time I spoke with a person, talking about 20 minutes to over an hour, I was told to call back as the person who could help me was too busy to talk with me. I had a year left on the contract with the provider so the only way I can deal with this issue now is to purchase another phone and pay off the tab of $300.

I have been with Sprint for almost 2 years. I got the Galaxy note edge phone. A year within having it my phone would shut off on 80% and restart a bunch of times. Every app I went on would automatically restart itself and when it turned back on it would be on 6%. There was a situation where I had night class and I needed an uber that night. I opened the app at full battery and boom. Shuts up turns back on very hot and now its 15% I was nearly stuck at my school for an hr or so before someone helped me. I told Sprint everything. I have two more months before my upgrade. This phone has given me hell. They would not help me. Maybe even fixing my phone. lt a temp phone. I'll get my upgrade.

Do not buy S7 or any Samsung products ever!!! Samsung failed and lied to me over and over. I do not believe them ever again. In fact I will stay away from Samsung. They do not know how to take care of their Customers. Please choose another company!!! I just bought a brand new S7 defective. I was getting ready for a State Exam when I noticed my audio jack was defective. I called Samsung and I was shocked that they did not have a repair shop here in Atlanta. I called a few times until someone promised they will expedite the process and I will have my phone back in 3 days. It was hard to let go my phone with 4 kids and a Business I need to have my phone, but I believed what they said. They send me a label and I send it away. After a week, I checked and they just received the product. So they lied to me about expediting.

I have had my Samsung Galaxy S6 for about a year. On Monday night 3/6/2017, I received an update and downloaded it. The next morning when I tried to make a call there was a message "unable to make a wireless connection". I went to my service provider (Sprint) and they tried to fix the problem various ways to no avail. Now my device has a new sim card, no data, useless. I called Samsung and a lady gave me a reference number and told me someone would get in touch with me within twenty four hours. While I was at Sprint they mentioned they had this problem with multiple devices within just the last two days, but they were able to correct those issues. Right now I am using my old S4, which I traded because it doesn't work right. I am an older person, I live by myself and the phone is my only means of communication in case I need help. I hope Samsung will be able to get my phone back to work, but unfortunately my data is gone.

I currently have my 2nd Samsung Galaxy phone but, I am changing to an iPhone!! There are sooo many "Samsung" apps that are similar to other Samsung apps that come pre-installed on the phone and, with each UPDATE, more Samsung apps load!! You can't uninstall any of these apps or Updates because they are "Samsung Operating Apps"! With each System Update, my info disappears and I have to reinstall and I have less and less memory for MY use!! I have NO music on my phone, no music apps other than the Samsung music (apps that I do not use). I have 1 Solitary Card game and WAZE gps app. Yet, I constantly get messages to uninstall apps! And back to the problem, the apps are ALL Samsung operating system apps!

BOO on Samsung on the Galaxy S7. I have had the Samsung Galaxy products and have been generally satisfied. My S5 went poof one day for no reason. The screen just went black. So much for warranty with my provider. I pay how much for the phone, then how much for a warranty, and now to pay $100 for a "refurb." Not. I was only a couple months from an upgrade but was forced into immediate action.

My Samsung J5 wouldn't boot up, so I sent it to Samsung Repairs in Reading via UPS. The UPS driver asked me if it was damaged in any way, so I showed him the phone and he agreed it was in excellent condition and I then watched him put the mobile in a box. I did mention whether it needed bubble wrap, but he said, "It should be secure." Samsung has just called me and said the screen has several cracks on it and to fix it will cost £65. I have argued with them but they will not honor the warranty saying it has damage. The phone wouldn't boot up but they say it because of the cracks screen!!!

I must begin by stating this is the first review I have ever done. Even when I am dissatisfied with service somewhere I still do not go out of my way to write a review, but the service I received from Samsung was unbelievable. It all began when I had my new galaxy 7 sent to Samsung for repair, due to a jammed Sim card. I had just received the phone as a Christmas present. Samsung received my package on January 9th according to the tracking of UPS. Some time had passed and I had received no update on the progress of my phone, so I decided to call Samsung myself. I made a call to Samsung technical support on January 16th. That is when the technician informed me that the package had been received empty.

Hard to understand and the background noise is unreal. Called to return an S-3 watch 3 times and yet to receive authorization. Out $350. Called with cell phone issue and told to take it to location 40 miles away or return it for repair with no loaner. Their service is terrible. Why isn't BBB involved?

I purchased a Galaxy S7 cell phone online as a new phone in sealed package. When I first got it, it worked good. After about 4 months, it began to get warm and continued over the next 4 months getting progressively worse. The last 2 months it would sometimes get so hot that I could hardly hold it and it would stop working. None of the buttons would work until I would let it cool down completely. I tried the factory recommended reset procedures without any good results. I even backed it up and did a factory restore to new condition. Within a week it was doing the same thing. I contacted Samsung in the US Texas location and they said they couldn't do anything because it was an international version.

Camera lens exploded... crazy right? Had GPS on and was using flashlight. And BOOM the lens explode outwards. Shards of glass all over me... Then I take it back to AT&T and they washed me out the door asap... said call Samsung. It's their problem like its happened before. So I called Samsung. Got promised to have my cell back to me repaired or replace with 7 work days.

Bought brand new S7 from Verizon, told there is a 30 day return policy by Verizon rep. 18 days after paying $695.00 for the new phone the screen failed. Now for $695.000 we now have a refurbished phone. What a ripoff. Samsung only will replace with new in the first 14 days after purchase. Wish I could run my business like that. No help from Samsung OR Verizon. Talk about switch and bait.

I did not spend good money for phone died. Need to reset settings three times a day. Samsung don't want to listen. If I could see an engineer on the streets I would throw my phone at him. You see I know repair meant when I fix something it's required to be fixed. When I sell something new it's required that it works right? Why am I the only one that has to do with these requirements? You see here in the States when you sell new products they have to work or you get sued. Why should this be different? The world needs a Consumers Union. Signed Wyoming wild man is pissed off about this! On 5. This causes excessive stress under who should pay the medical bills.

TERRIBLE NIGHTMARE!!! First one did not work, brought it back, 2nd one could not even be activated, third one came from carrier. It has not worked correct more than 2 days (after the first repair only). Second repair came back still not working with exact same repair, and last repair did not address the issues at hand. Instead, they made issues that did not exist up to match the repair! Customer service NONEXISTENT! Hang-ups, lies, "cold" transfers, no one getting back to us, NO ONE, even the office of the president. (Does this even exist or is it a recycle bin? What a company.) Warranty says they will repair the phone, but they will not! Over 18 months of torture from this company. They produce items that are sub par for the USA and then refuse to fix them.

Samsung was paid by UPS on my phone that was lost in transit. A claim was made and UPS took the blame and paid them, and still I haven't got my replacement phone since Dec. 16, 2016, and it's Feb. 2, 2017 and still nothing.

Purchased a Samsung Note 4 cellphone about 1 1/2 years ago. Still under Verizon contract. Cell phone working great until first system upgrade. After upgrade phone much slower and battery didn't last a full day anymore. Almost 2 months ago the system was upgraded again. After upgrade phone started rebooting often. Then it went into recovery mode. I reset system back to original but would only go into recovery mode and then died. Took it to Best Buy where they have Samsung support. They tried flashing it and it was still dead. While I was there, 2 more people came in with same problem.

Well my old phone was damaged so with my previous experience with Samsung products I was happy to go and purchase the brand new Samsung galaxy s6 in white. Let me tell ya there are many things to love about this phone and many things to hate. I loved it for about the first week then I started noticing issues. For one I have had to get a few new chargers cause the charging piece inside the phone is weak so you have to position it just right to get it to actually charge. I have had it on the charger for hours before then needed to go somewhere. Grabbed the phone and boom it is dead. The camera sucks compared to my old s5 camera which is weird since I went from five to six just many other things are wrong to but overall I think that it is still better than the competitor's phones.

During one of the many forced, involuntary updates sent by Samsung my basic phone functions stopped working. Spoke with a Samsung technical support representative who told me they couldn't help me and to take my phone (AT MY OWN EXPENSE) to get repaired. Asked if I could be removed from future updates and they also told me this is impossible and that future updates would also be mandatory. No function to stop them from coming. Therefore Samsung intentionally ruined my phone, took no responsibility for it THEN told me to go spend my own money to get it back to normal. Would never buy their products again, ever.

I left my friend's Samsung note 5 at Samsung Nandi Drive. The repair to the phone's back camera lens took 4 days and cost R 1512 to repair. Upon collection I found the screen cracked and the store refuses to take responsibility for fixing it but rather wants to claim it under the phones warranty which cannot be done since all paperwork for the phone has been lost. This treatment is far from customer care, it is despicable that Samsung refuses to take responsibility for their negligence and repair the damage that they did. Worst customer relations experience, to think that they are a world class organisation and customer care falls so low on their list of priorities. I have lost all respect for Samsung if this is how they treat loyal customers.

I had my two month old Samsung Note 5 plugged into the fast charger until it was fully charged. I unplugged it and went to make a phone call right away. The back of the phone felt warm but it wasn't hot. When the call was done and I tried to hit the end call button the screen kept going black and freezing. After I finally got the call to end I restarted the phone. At this point it has been less than 5 minutes since I unplugged it from the fast charger. Then I made another call. I was on that call for 10-15 minutes.

I recently bought a Galaxy J3 and about six months later the screen went black and stopped working. I put in a service ticket for it to be repaired down in Texas and sent it off. I even called to confirm and a man on the other side of the planet told me they would without a doubt fix it and return it. Well, a week later I get an email saying it can't be fixed and they are sending my broken phone back from Texas. I called to confirm this and see if maybe they were going to replace the phone and a woman on the other side of the planet told me I would not be receiving a new phone even though it was still under warranty. I guess back in September of 2016 their policy became that a warranty only covered phones that can be fixed. Which is a bunch of horseradish. So I will no longer be doing any business with Samsung.

Bought a galaxy s6 on May 29th 2015 ($700 value). Up until about 2 weeks ago, it was working perfectly fine. I am very careful with my phone, all phones I've ever owned. Never dropped it in water before, never scratched the screen, nothing. So then how come when I went to turn it on after it was finished charging, it never did? I searched every way to force restart by holding down a combination of buttons, ex. hold volume down while holding power button, hold volume up while holding power button. Every combination. Even did those all when it was plugged in. Tried it numerous times, several days and nothing was working.

I was facing that my phone Samsung Galaxy S7 getting air in between LCD and PDA. I went to Samsung service centre, they told me it's peel off. "We can't give you warranty." I was shocked that it's not physically broken nor water damage so why you are denying to give me a service. They are assuming that I had press the bezel so hard that's why a gap create and fooling me.

I purchased this phone 3 months ago and immediately put it into a protective case. Recently in the car it slid off the middle console and it was after that I noticed what I thought was a smudge, it was a hairline crack. I brought it into Verizon who said it shouldn't have cracked as it is Gorilla Glass. I contacted Samsung who authorized me to mail it to them for repair. If I had it repaired outside it would void my water resistance warranty. So I mailed it back to them and received an email that it was "discolored" from "abuse" and shipped back. No courtesy call, no email asking did I want to pay for a repair, just shipped back. My husband called. It was already in the shipping cue but we could take it to a Samsung authorized dealer in Manhattan and pay $70 to repair it.

I purchased Samsung Grand Prime in mid-June, 2016 and activated it on June 30, 2016. Less than six months later, my Samsung Grand Prime had difficulty with charging the battery. It works off and on and my laptop does not recognize Samsung Grand Prime when connected. It's only been six months of ownership. I asked for the new replacement and the Samsung Rep said I would be getting a new phone. It's been two weeks and all I get is runaround. They want me to send this and send that and the upper management needs to authorize. I asked for the chit chat transcript and never received. It's a good thing I copied and pasted the chit chat. No one from Samsung has ever contacted me and I am the one who is constantly calling them. If they do not follow through and keep their promise. I will never purchase Samsung products ever again. Honesty and integrity are just as important and products if not more.

I'm a Samsung client since the Galaxy S2. I had a S2, S3, S4, S6 Edge and now I own the Galaxy S7 Edge. I never had a problem with any of these products, I was pleased with Samsung. But 12 days ago, I noticed a dead pixel on my S7 edge. OK, not a big deal, I called Samsung customer service and they opened a ticket to fix/replace my product under the warranty (I bought my S7 edge around 3 month ago). My problems started after they told me that I had to send my product to TEXAS and wait around 7~15 business days to receive an answer.

We trusted Samsung product and purchased cell. After a year of use phone catches fire. We reported to Samsung service but have been advised by service department that they have not had any problems with overheating, fires. Samsung covered the cost of the repair by authorized Samsung dealer in Richmond BC, after we paid for the charger which also was damaged by overheating. After repair we noticed phone was still overheating to a point where you could not hold close to the face.

I've been looking for this kind of page for over a week, using Google on my cellular. Samsung has gone to some length to make complaints about their products impossible to find using their products. Anyways, I've had 4 charging port failure and I just bought the last Galaxy Cellular I will ever buy. I bought the 5 from Metro PCS and as soon as I plugged it in it gave me a warning to use the cord that came with the phone. It was the one came with it. So I assume Metro PCS is taking the OEM cords for resale and replacing with junk, which incidentally should work with the junk charging port.

My Samsung J7 touch is suddenly stopped and it not working but the display is good. Only touch is not working and when I visit to the Samsung service center they demanded for 6500 rupees but my phone is under warranty so I am not satisfied with Samsung.

Samsung Handset SM-N910GZWEINS, bearing serial RZ8GB15T1NM. My warranty will be over on 31st of Dec, I just want to convey that there will no scope for me to accept your repair for this long time. Now Samsung had took their service to next level and no regret for that. I am not here to do business or any negotiations over the repair. I am feeling mentally harassed by Samsung over their inability to repair and poor customer support for the same. My phone has battery issue or motherboard issues. I am not expert of that. Service centre took both of them in their custody, well known doubt for note series for its battery which is serious.

I had a Samsung Galaxy S6 Edge for just 14 months... The phone design is very nice to me. However, people around me found it hard to be able to reach me via this phone. 2 weeks ago I accidently pour a glass of water over it and quickly try to dry it off but it doesn't work anymore... Sent to Samsung center in Laos. They said they don't know if it can be fixed. Seems like the ads that Samsung galaxy S6 edge can be sunk under water is just an absolute lie and misleading to make it sell. No wonder why the company was made to pay a lot to compensate it poor quality product recently.

Galaxy 7 Curve - Phone began dropping wifi or not connecting at all at 12 months, had AT&T come to home, replace router, modem maybe that was the problem. It was not. Took phone to AT&T, they attempted to remote in, could not even remote in. At 13 months took to Best Buy, they saved all data to zip drive, reset phone. Still will not work. Contacted SAMSUNG, got email back from India asking what did I want? Emailed them I wanted the phone repaired or replaced. Nothing. Emailed 12/6/16 to Executive team, no response. 12/13/16 Called service, was told out of warranty, no repairs would be made, they do not have parts and it is out of warranty.

I am very disappointed in my recent Samsung purchases. I recently bought a phone from them through AT&T and it won't send clear videos and quits stops loading. Taking forever to get signal. They talking about AT&T persuaded me to buy a new tablet. It's only 99cents they say. "It's so much faster and better than your other tablets." So I did and I'm paying only 10.00 a month for it which wouldn't be bad if it ever worked. I've contacted AT&T cause I bought it through them. They say "go to store" so after 2 hours on phone and more calling Samsung asking for a replacement as well no luck. So to the store I go only to hear "you can't leave it with us to check it, you have to stay." I don't live right down the road from there so I said "no I have a baby with me."

I bought Samsung smartphone. First time within 3 months its wifi stopped working and hardware started malfunctioning. I gave factory reset to my phone and it started showing status custom. I visited Samsung service center and staff was very rude, they misbehaved. "Suryakant" attended me at service center (Janus Electronics Vasundhara Ghaziabad). They refused to take my phone under warranty and said that I have corrupted software myself or got it upgraded from outside where as my phone was not even operational. I would request you guys to not to buy Samsung phone as services are below poor quality.

I purchases the new galaxy s6 from Walmart on black friday, gave it to my son and we couldn't get to activate so went back to the walmart in Lake Jackson Texas to see what was going on. They didn't know so I asked to return with receipt and due to sale no refunds available... called my carrier straight talk. They said it wasn't scanned properly, to go back to the store with box so that is what I did. They did rescan it again so I left... get home not only is it still not activating but the ** at the electronics failed to hand me my receipt back so now I'm out of that money that was spent and no phone also on the receipt was an ps4 that was also purchased so if that doesn't work or have issues I'm screwed!!! That receipt totalled well over a grand. This is UNACCEPTABLE!!

DO NOT buy a Samsung phone!! We had issues with ours from the get go. Within 2.5 weeks we went back to the store because my hubby's button on his phone was falling off and we were told we couldn't send it in! It was brand freaking new! That was just the beginning. Both our phones have deleted all our pictures that we had taken over the 1.5 years we had our phones. They freeze all the ** time! I try to take a picture and it freezes for about 90 seconds or try to go on Facebook and it freezes. This is happening more frequently. The warranty is complete ** too. You have it (we even bought the extra year so we were covered for our whole contract) and you can't really use it. I called in when my first froze happened and they said "well if you send it in and they don't find anything wrong with it then you get your phone back with a bill for over $100!" WTF. What's the point of warranty!!!

I had to give back my Note 7 twice. I was very very satisfied with that phone now I had to take the Galaxy S7 Edge which is a very crappy phone to me. I use my phone Bluetooth in my car. The speaker coming out of the phone only plays one side in the car. When you plug it in the charger you get nothing but static. I've tried hard to change this phone but now they're telling me I cannot. This phone is actually too small for me. I have bought the Galaxy 2 Note. The Galaxy 4 Note and I was so satisfied. I would have never gave my phone up if I would have known that the 7 would let me down as it did. Is there anything they can do for me? I would like another bigger phone. Thank you.

I purchased a S7 Edge June 26 2016. On the morning of October 29 2016 I awoke to the smell hot plastic. I found my phone that was on a OEM wireless charger melting. Charger destroyed, cover melted, back of phone showing exposure to extreme heat and the screen having a cloudy/smokey haze. Phone was too hot to even touch. Samsung originally agreed to buy my phone back. Then I get a call that the "supervisor had gave me bad info". They would not buy my phone back.

I will never buy a Samsung smartphone ever again. They can't calculate their updates correctly. Their updates are breaking their phones. I sent them a very expensive Samsung Galaxy S6 brand new. They sent it back the broke. They said they fixed it but it was still not working correctly. Actually had such a problem that I had to get rid of the phone overheating to the point of 160 degrees Fahrenheit - constantly have to resetting the phone. Still not working correctly. Had a very hard time getting it to connect to the internet. Samsung does not care about their phones at all. I'm very unhappy with Samsung.

Wow! Feeling really upset right now. Just got off the phone with a Marylo... a customer representative at Samsung. Here's the story... I bought an A5 for my son on Black Friday 2015. My son owned an iPhone prior to the purchase. After 3 weeks with the A5 my son complained that the pictures were poor quality. I took a pictures as well... The images were indeed really bad. I brought the phone to where I bought it and they sent in for repair. Picked up the phone 2 weeks later. They said they installed a new camera. My son said the quality of pictures was the same... no different from before. Had to buy him a new iphone and eat the cost of the A5. I own a Samsung Note 3 that I'm really happy with and decided to keep this A5 as a back up.

SHAME ON YOU SAMSUNG- S7 premium smartphone!!! Since I bought my S7 on 31 May that he freezes for several times, the problem is solved with soft and hard reset, until a few days ago, now he's already dead! Few days of use on my shirt pocket the S7 gets a scratch on screen glass because with the S7 on the pocket I had a credit card! How is possible to get a scratch on screen glass just because nearby the premium quality smartphone on pocket (maybe just in price), I had a credit card (Where are the acclaimed premium materials of the smartphone S7)!!!

I am very regret that I visited Samsung Service Center for repairing of display of Samsung Galaxy A8. They treat unfair and they are not providing the parts as well as no any confirmation is being provided by their team yet for supply or repair of mobile phone. Now I am in hard trouble. Now I have the only last step to go for legal action. That's all. Thank you.

Cell Phone SD Card Upgrade - Support? NONE. Called @ 10:20 and spoke to Norberdo and explained why I was calling. Spent several minutes getting my info and then transferred me to Memory Card Support. (Spend over 2-1/2 hours waiting for support for the Memory Card Support before the line dropped and waiting for them to pick up.) I was working in the background. Called back after and spoke to Mark (ID # **) and explained my prior experience and asked him to refer to the notes based on my phone # to see what I was calling about. Told me that there are NO notes. WTF? After waiting another hour gave up after not finding a solution on their website. I've never heard of such poor support than this. Now looking for paid support since online doesn't address the issues I've tried to find.

My Samsung's cell phone (Note 5) is still on warranty. It suddenly stopped charging. The phone was sent to a Samsung's repair center. It was returned with the very descriptive note: "Problem found: IF/CHARGING PORT - ABUSE". The phone, port and etc. has never ever been abused. The phone just stopped charging in the middle of nowhere. It was returned to me from the Samsung's "repair service" with somehow broken port. I was not able to put the charger inside the port any longer. Samsung broke the port and used it as an excuse to void the warranty for the device that started malfunctioning before the warranty expired.

Samsung Behavior Absurd. Henceforth, I choose not to purchase any Samsung products. Folks with collateral damage to their property and homes from EXPLODING PHONES will not be compensated by Samsung for the damage, according to Samsung. This could have been me. Thus, I wish to send a message in a language Samsung understands: behave unethically, and be prepared to experience fewer sales. Simple.

I purchased a brand new Samsung Galaxy A5 from Wireless Wave under Fido on Jul 11 2016, and under excitement of owning a new phone, purchased a case and screen protector and took very good care of it. Within a month, I had to sent it for repair due to NFC not working. Service took about 3 to 4 weeks, and after receiving back the phone, within a week after that, the phone's display stopped working.

Samsung Galaxy Note 4 64 GB - It has a pretty screen and a pretty glass back and that is all that can be said positive about it. I have had mobile phones since the late 1980's of many brands and without a doubt the Samsung flagship I purchased a year ago is the biggest and most expensive piece of junk I have every owned. I WILL NEVER USE ANOTHER SAMSUNG PHONE EVEN IF THEY ARE GIVING THEM AWAY. For over $800 I got a phone with a battery that barely lasts a DAY with NO SCREEN ON TIME. It constantly drops calls. It does not work with the Bluetooth interface of any device or car I have owned, with the exception of the Roku 3. Every other brand of phone with Bluetooth has connected to, synced contacts with and allowed me to place voice BT calls, with the exception of the NOTE 5 which will not even properly send the contacts to my cars.

I have the AT&T Samsung Galaxy S7 Edge. Today I picked up my phone. It was so hot that I dropped it. It burned my hand. I had to use a towel to pick it up. That's when I noticed that the screen cracked. I turned the phone off. Hoping that it would cool down. So after it cooled down I called AT&T. They told me I needed to call AT&T repair center. They're the ones that deal with these problems. I called them and told them what happened. The man on the phone said that they couldn't do anything about the cracked the screen. And that the S7 Edge is known to get warm or heat up. Because the back of the phone is so thin and it's right next to the processor so that's why it gets warm. He then told me that I could bring it in they could check it and see if there's anything wrong with it. Or if there's an app not running right. But they still can't do anything about the crack screen.

I have send my Galaxy S5 for repair to Samsung, got it back without problem solved (actually they haven't looked at the right issue), then send it back again and... Never got it back! It is now more than 15 WORKING DAYS since they say my phone left their office! Samsung use UPS for collection and delivery. Samsung say that it is UPS' responsibility to find the lost package (fair enough) and compensate me with new phone or money for a new phone! UPS say that they have nothing to do with me, whereas Samsung say they are not going to compensate me as they haven't lost my phone... What can I do?! Who will buy me a new phone?? Unbelievable demagogy, negligence, and attitude! I'm switching to iPhone!!! From experience in family I know - their customer service is proper one!

I have a three-month-old Samsung S7 Sprint and Samsung refuse to replace or fix my phone. After my phone did the overnight update and reboot, I got a message across the screen that my android system had stopped working. My phone got real hot to the point, when I picked it up I dropped it and it cracked. I contacted Sprint and they informed me to take the phone to a local Sprint Store. I took the phone to the Sprint Store on Corunna Rd, in Flint MI. The Associate plugged the phone up and she felt that the phone was getting hot after being on the charger for approx. 2 mins. But she said she see that the phone is overheating and normally they would replace the phone, but due to the phone being cracked they couldn't do anything.

I wanted to reset my mobile phone to factory settings. So I backed up my data to my Gmail and my Samsung account and then followed every step to reset the mobile phone. After the reset I reached the point where I could restore my data, as of course I did. At the point there was a small message that there is a problem and to try later and I did. The result was that I lost a lot of data that was really important for my job and the university. I called Samsung and after 2 days of talking the final answer was "Yes. You lost them. Thank you. Bye".

I'm writing the review to inform Samsung that I wish I had kept my Note 5. The edge feature on the Note 7 is terrible you can't even put a screen saver over the screen because it continues to come up because of the curve. You already had a curve phone out there why mess up the Note series. I wanted to put a defender otter case on the phone but the curve causes a problem there also. And why would you give us a phone where the mini storage card can't read everything from the phone like what was done in the past. I don't get this. What a mess.

I have had nothing but trouble with my Samsung Galaxy S6. I only got it on contract end of January 2016. It has been returned twice already with numerous software and hardware faults. At the moment, after yet another software upgrade, the screen now refuses to stay on any page other than the home page. If I attempt to text, or Google or anything really that the phone should routinely do, the return and close buttons keep flashing, the option boxes will alternately drop down and the page is instantly returned back to the home page. Very annoying and totally impractical. I know numerous others that have had problems with these phones from day one. There is clearly a manufacturing fault with them and they should be recalled. They are not cheap and are not fit for purpose. How can Samsung, as a company, leave loyal customers with defective phones?

I purchased a Galaxy S5 phone from Walmart and noticed a crack in the glass. I thought it was a scratch and couldn't figure how it was possible and later realized it was a crack, not a scratch. I contacted Walmart and they said I needed to contact Samsung. Samsung kept putting me on hold 15 mins., on average. The last # they gave me was a site that asked personal medical questions that was none of their business so I called the previous number and was told they couldn't give me support. Samsung support isn't there and I would refrain from purchasing their product. The Samsung ticket # is ** and the transcript # is **.

The customer wait time is horrible, over 30 minutes and all they can say is "high volume of calls'. All I needed was a UPS slip emailed to me so I could send my phone back for repair or replacement per the Executive Customer Service office. Phone was purchased in Feb 2016, with insurance. Samsung initially refused to repair, but after speaking with an 'executive' agent, I was told to call in when the phone was returned to me and I would be issued another UPS shipping document so I could return the phone. I am still waiting for not only the document but for a person to talk to. So far, I have waited over 40 minutes and still nothing. Customer service is horrible and it is impossible to get results, let alone a person to talk to or get a resolution.

This is in regards to the complaint of Samsung handset bearing model code SM-G93ĺ5FZDUINS & serial number RZ8H40L9PNX. This instrument I purchased on 14.05.2016 from Noida. Within 3 months its display got faulty which has been replaced by Samsung. But after this repair, performance of mobile got deteriorated. It started hanging, low response of touch screen, scratches on touch screen etc. After going through long channel of complaint, Samsung is not agreeing for its replacement/refund. They are justifying the product is ok and problem may be with apps or other. Of course they are being paid for that only not for the satisfaction of the customer. Now in spite of my various mails to their complaint centre, to their CEO desk they are not responding at all.

Samsung has confirmed that I have a defective phone from them. However, they will not replace it. They expect me to send them my phone, wait for a repair, and then they will send it back. No help whatsoever, and I was told that if I am not happy with their process I should not buy Samsung products. Good idea people!

I had got a Samsung galaxy s-2 phone from my brother-in-law. Recently when I was charging my phone I saw the back cover of the phone was pushed out by the phone itself. Then I switched off the charging I found the battery was double in its size. Can the company will replace the battery.

Wasted hours of my time dealing with their support channels over a Note 7 recall. Tried calling, using twitter, direct messaging - and got nowhere. Aside from the recall replacement phone having battery issues, they wouldn't even replace a screen protector I purchased for my original phone that was useless when removed from the recalled phone. They have no care or concern about helping me with my loss due to their faulty product that was recalled. Horrible. I feel stolen from.

I bought a dual-SIM Note 7 from abroad (Singapore). When the Note 7 recall was announced by Samsung, I contacted the retailer, who offered a full refund. I said I'd rather exchange the faulty phone (which has a defective battery that may explode) for a 'safe' one, if possible. The retailer enquired with Samsung in Singapore, who told them to tell me I could exchange the phone through Samsung support in my country of residence. They even posted the same thing on their website: "Please contact the Samsung Customer Service Centre in your residing country for information on the exchange process in your residing country. We assure you that we will be assisting all Galaxy Note 7 customers in the exchange, regardless of your residing country and the country where you purchased the device."

I stepped outside the box and tried the S5. Worse decision ever! The phone is the second one I had to purchase due to phone literally falling apart! The phone stays extremely hot ALL the time! So hot you can barely touch it! The memory is terrible! Everything freezes ALL the time! The spelling is terrible! Back of phone is very loose and falls off. I don't receive messages at times and the speaker on the phone is the worst low quality speaker I've ever had. Flip phones are louder! When on the phone with people I have to have it on speaker or it sounds muffled! Worst $400 I've spent in a long time! I'll never give Samsung another dime of my money, as their customer service isn't important to them!!!

I bought the Samsung Note 5 on 2nd Feb 2016 and since last 2 weeks the mobile is getting overheat. I have requested the Samsung customer service to repair. They asked me to send the mobile to their repair center and I did it. They sent my device back to me with statement saying that the repair cost is beyond the economic repair cost. I don't know what they are talking, my mobile still has manufacturer warranty and how could they say it's beyond the economic repair cost. They returned my mobile with broken edges and my s pen is no longer inject into S Pen slot. Once after I received my device 3 days I tried to contact the executive customer care people. Every time they say they have very long queue to talk to them. Still I have get chance to talk to them regarding mobile.

My first cell phone was a Samsung... and I promise this Galaxy S6 will be last Samsung I will ever buy... I bought new Galaxy S6 last week of January 2016. The last week of February the screen went BLACK... FACTORY DEFECT... Of course I'm paying $800 for this new phone... and VERIZON makes me take a refurbished phone. After 4 refurbished bad phones I'm stuck with this one #5... that blacks out constantly. I can't read a recipe or send a message without blackouts... and the fast charging cord is down to showing wires and shocking me. Had to invest more money into this crappie refurbished phone. In this message alone... so far... I've had 14 blackouts.

I went into a phone retailer store on August 28th of 2016. Upon trying to purchase the Note 7, I was told it was out of stock, EVERYWHERE IN THE CITY! I took this as a good sign for the device. I was told that I could open a line and then drive to a different store in another city the following day to try to purchase the phone and I would still be allowed to receive the promotion of the Samsung watch that comes with it since I opened a line, and since it was not a fault of my own that there were no phones available around town. So on the 29th of August I drove 2 HOURS AWAY to attempt to get the phone. Finally after going to a few stores I found one that had on phone left.

I am forced to write this mail to you as I am very unhappy with everything involving Samsung. I have been using Samsung phones over the last five years and was a very happy customer only until my recent purchase of J5 Pro. I purchased this phone on 15th Aug 2016. With a week's time I have been raising complaints that calls are not audible. Please do note that the call doesn't drop but goes mute for indefinite period of time. I have contacted your customer care. Initially I was advised to put the phone on Safe Mode. This was told even without trying to understand the problem.