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Samsung Cell Phones Reviews

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About Samsung Cell Phones

Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.

Visit www.samsung.com/us
Pros
  • User-friendly interface
  • Good camera quality
  • Durable and reliable design
  • Long battery life
Cons
  • Frequent software glitches
  • Poor customer service
  • Limited storage options

Samsung Cell Phones Reviews

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    Page 5 Reviews 380 - 530
    Customer ServicePunctuality & Speed

    Reviewed Nov. 5, 2017

    This phone (Samsung J3 Emerge) is the worst phone ever. I've been in technical wireless since 1986 and have had dozens of phones. We have 3 and they're all the same - extremely slow, gets hung up needing constant restarts. I'm sure everyone has issues with this phone. Samsung should fix the issues or recall this awful phone. I have had Samsung phones for years but never again.

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    Reviewed Nov. 5, 2017

    The S7 is a great phone with Android operating system. It easily competes with the iPhone except it is better. It has great camera, fast operating chip and enough memory right out of the box. The wireless charging is also a great plus.

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    Reviewed Nov. 4, 2017

    I have the Samsung Grand Prime so it's just a base model which is fine but there are some downsides. The first being the lack of adequate storage space which is only a total of 8 G which doesn't leave much for apps since the 8 G also has system functions in that total. The other thing would be the lack gyroscope on the base model which means you can't use those VR headsets, really annoying.

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    Price

    Reviewed Nov. 4, 2017

    I like Samsung but they are charging way too much for the product and starting to put profits way ahead of customers. They go hand in hand. No more customers no more profit.

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    Reviewed Nov. 4, 2017

    Galaxy S6 is full of glitches. I have to restart it a lot just to relieve it of strain, I guess. The battery life sucks, there are too many bloatware crap apps running in the background. It has a decent camera though.

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    Reviewed Nov. 3, 2017

    I pre-ordered a Samsung Galaxy Note 8, received it the first week it was released, within 2 weeks I downed the app to register my phone then went to the Samsung page to order my promotion items wireless charger and sd card. On today I contacted Samsung to be told I am not entitled to the promotion because they don't have my information in their system. I am feeling robbed by Samsung again.

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    Customer Service

    Reviewed Nov. 3, 2017

    Samsung needs to get its head out of its ** and give us what we want at a price we can live with. It knew about the bad batteries. They did the research. Then they took the Note 7 away and I am stuck with the S7. What a waste of my time and money. The Note 8 is said to start out at about $1,000.00. For a ** cell phone?!? Anything to line their pockets while we have to suffer. Thanks Samsung. You have lost yet another customer.

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    Reviewed Nov. 3, 2017

    Great camera features and phone has it own virus protection a plus. I would say the Galaxy S7 and the 8 are you best buy for the dollar. I never had a problem with my S7.

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    Reviewed Nov. 3, 2017

    I like the features Samsung has. I would choose this over any other phones. My brother in-law wants me to use Fido. I said no way. I have been with Samsung for quite some time so will not be changing.

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    Price

    Reviewed Nov. 2, 2017

    I have had several Samsung phones and pleased with the overall performance, features, user friendly functions and reliability of all I've had. Price wise very competitive and generally good variety of choices.

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    Reviewed Nov. 2, 2017

    I love my Samsung phone. The biggest beef is with the battery life. I use public transportation to commute to and from work and I listen to my music to drown out the bus jibber jabber. That really eats up the phone battery. I'd love a longer lasting battery.

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    Customer Service

    Reviewed Nov. 2, 2017

    Their cell phone is superior to any other cell phones. I have had no problem with their phones at all. I have the Samsung S6 128 GB... I love it. Had an apple phone, it was ok, but not like the Samsung.

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    Customer ServiceSales & Marketing

    Reviewed Nov. 1, 2017

    I can't use my phone properly because the ad interfere with whatever I'm doing. Worst phone I ever had. Pop up ads go to pinch phone number switches to ad. Turn off in settings doesn't help. Still shows they update my phone and actually some of my contacts disappeared. How do they do this. Ask for your permission, you deny and they still do it.

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    Customer Service

    Reviewed Nov. 1, 2017

    I like almost any cell phone for its basic capabilities for communication: direct line, text messages with records, voicemail and independent recordings, camera with gallery, contact list, clock, calendar, internet access and list of apps available if and when there is enough storage space, and finally, blockage of unwanted calls. These features are the ones I have on my phone and I am satisfied. However, I am unhappy about charges that increase periodically.

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    Reviewed Nov. 1, 2017

    Mine is not the latest iteration so the photos are not the sharpest but they'll do. It meets my needs and that's sufficient for me. However, I don't need all the apps that come with it and find that a bit of an annoyance.

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    Customer Service

    Reviewed Oct. 31, 2017

    Samsung Galaxy is great. My next phone will be another Samsung. The only thing I don't like is once you put a passcode on your phone you can't take it completely off. As the phone gets older it's getting a few glitches and battery needs recharging every day.

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    Reviewed Oct. 31, 2017

    On the negative side, Galaxy S7 gets very hot at times, especially while charging (noticed the charger has been heating up too, lately), and battery life is rapidly diminished if not on wifi. But other than that, very little else to complain about.

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    Customer Service

    Reviewed Oct. 31, 2017

    I like the phone brand. I can work with it better. It's just easier to use and you don't always have to have special apps, special equipment, special anything to use it. I had an iPhone did not like it. Had to learn too much stuff in order to use it.

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    Customer Service

    Reviewed Oct. 31, 2017

    My phone I had for nine months and when I am walking down the street sometime my calls will just drop for no reason. I love my phone it help me a lot when I am on the highway.

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    Customer Service

    Reviewed Oct. 31, 2017

    I hate the email set up with Google. I can't keep email deleted all the time and some tend to pop up again. Then I can't always complete some stuff on different websites.

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    Reviewed Oct. 31, 2017

    The Samsung phone has weird glitches that the company can't offer answers but to factory reset. I would not purchase another phone similar to this one again.

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    Reviewed Oct. 31, 2017

    The cellphone is very difficult to see the screen outside in daylight. The glass screen should have been a different material. The glass screen cracked within 2 weeks after purchase, and from what I have read, it isn't cheap to have repaired either.

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    Ease of Use

    Reviewed Oct. 30, 2017

    Easy mode makes it easy to use. Bigger font for text and messages. Can do different ringtone for each person and their pics for easy identification of callers. Too many useless preloaded apps though.

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    Reviewed Oct. 30, 2017

    I have used several different makers and models of cell phones and the Samsung with android features is by far the best. It can do almost anything my PC at home can do.

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    Reviewed Oct. 30, 2017

    Of all the cell phones I've used over the years, Samsung has been the most reliable for me. I've had a lot less frustrations due to bugs with the Samsung phone.

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    Reviewed Oct. 30, 2017

    Phone voice quality is good and takes great pics but the battery heats up and voicemail never works. Pretty satisfied, the processor is quicker on this than the Apple phones.

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    Reviewed Oct. 30, 2017

    The Samsung phone was losing power very rapidly. I decided to buy a different cord for the wall connection plus I decided to remove my email account from it. Now the mobile works wonderful. Is holds is power for the whole day. I am very satisfied.

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    Reviewed Oct. 29, 2017

    This is my first smartphone and I'm still learning how to use it. I am not very high tech and I need help all the time. I do like the Samsung brand and I have other Samsung electronics.

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    Customer Service

    Reviewed Oct. 29, 2017

    The only problem I have with my Samsung is the battery life. Other than that it is a pretty great phone. Takes great pictures. I even dropped it in the bath and it never stop working.

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    Reviewed Oct. 29, 2017

    Samsung has better battery life than the iPhones I have had and better dpi in photos. I have 7 and it seems to fit my hand very well.

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    Price

    Reviewed Oct. 29, 2017

    I bought a cheap phone and it works as well as its cheap price. The battery constantly runs out and shifting between applications takes a very long time.

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    Reviewed Oct. 29, 2017

    Samsung phone is 5 yrs old, is not touch screen and has worked well, but can call 911 inadvertently if a certain key is depressed by accident. I work around this by making sure it is always against a hard, flat surface in my purse.

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    Reviewed Oct. 28, 2017

    i like the phone with all of the features and with a large screen. It is easy for a senior to use and understand, the big problem is that is hard to carry. So far I find pants with cargo pockets work.

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    Customer ServiceContract & Terms

    Reviewed Oct. 28, 2017

    I'm unhappy with my phone and should have stayed with iPhone. Galaxy 6+ takes terrible pictures and is always having updates and does not have anyone to help you. I cannot wait until my contract is up to go back to an iPhone.

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    Customer Service

    Reviewed Oct. 27, 2017

    Samsung Cell Phones are easy to understand, but has tendency to have a mind of its own. It will call someone out of the blue. The storage available sucks, everything seems to store on the device not the sd card.

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    Reviewed Oct. 27, 2017

    I love Samsung products. I just wish that when it comes to the emojis, that there should be more of a variety to choose from, instead of what they feel your choices should be.

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    Customer Service

    Reviewed Oct. 27, 2017

    Just got this phone in May 2017. So far I'm very happy. It's similar to my old phone so the learning curve was minimal. The only complaint I have is the on/off button is across from the volume button. Holding the phone to turn it on/off I have inadvertently turned the volume down and not known it.

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    Punctuality & Speed

    Reviewed Oct. 27, 2017

    I have the Samsung Galaxy S4 mini and it is amazing. I love the camera, the amount of storage is great. It does overheat sometimes though. But it is very fast.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 27, 2017

    Samsung Cell Phones has too many Ads that drains your battery life and you cannot delete an ad. It also has too many adds on making it hard to answer calls, and runs slow. It also take a long time for the battery to charge.

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    Customer Service

    Reviewed Oct. 27, 2017

    I do not like that you purchase a phone with internal storage of 8 Gb or higher but it gets absorbed by the constant updates and most of the updates cannot be updated on your SD card as a way to ensure that you have no choice but to upgrade your phone.

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    Customer ServiceStaff

    Reviewed Oct. 26, 2017

    I bought a new Samsung S5 almost 2 years ago. My phone has not received any security updates since 3/1/2017 (currently Oct. 17). After working with a service rep for several hours today, I was told Samsung will no longer update my phone because it is 2 years old. I feel cheated that they expect me to pay $600 for a new phone so often. I was told iPhone updates their phones for 5 years. When I am forced to get a new phone, it will not be with Samsung.

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    Reviewed Oct. 26, 2017

    Samsung phones are usually good and lives up to its name. Was never a fan. Got one a while ago. Not bad at all. Worth the money. Changed my mind about the brand.

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    Customer ServiceEase of Use

    Reviewed Oct. 26, 2017

    I love my Samsung Galaxy S7! It is easy to use, great color, a lot of different features come on the phone. I was trying to decided between an iPhone and the Samsung and I am so glad I purchased the Samsung!

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    Price

    Reviewed Oct. 26, 2017

    I really enjoy the Samsung phone and I like the features because it makes it easier to access information useful for home and work. I had an opportunity to purchase the phone on sale. I don't think I would buy it whole price, too expensive.

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    Customer Service

    Reviewed Oct. 26, 2017

    I've used this Samsung phone for a few years. I don't need a yearly upgrade because I use just a Net10 connection. I do like the way the phone handles. Texting is easy with it.

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    Customer Service

    Reviewed Oct. 26, 2017

    Samsung's are one of the best phones that you can have. I have a Samsung Galaxy Grand Prime. It is a very good phone. I have had this phone for almost 2 years and it runs like a top. I really really like it. It is very reliable. I never have any problems with it. I haven't had other phones before that have not been half as good as this one.

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    Reviewed Oct. 25, 2017

    I do not have the newest model and the camera probably is better as well as the editing. Videos are too large to forward and I would also like a easier way to rename and categorize photos.

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    Reviewed Oct. 25, 2017

    I really like my Galaxy S5 Active… I wouldn't change it nor upgrade it to another one. I don't have problems with it at all. So what if it's old. I love it.

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    Reviewed Oct. 25, 2017

    I've been using a Samsung phone for many years. It takes great pictures that I like a lot of the apps that are installed on the phone but I wish the battery lasted longer than it does.

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    Customer ServicePrice

    Reviewed Oct. 25, 2017

    I have had Samsung phones since they came out. LOVED THEM. Then you priced them out of my range! Came upon this Galaxy 3 on sale. I was so tickled, bought it. Charged it, went about changing over information from my old phone. Has been a nightmare ever since. Won't hold a charge for over 4 hours, way too complicated to use. Had Microsoft phone before this one and hated it. But as soon as I can get new card I will be going back. WHY DID YOU RUIN A BEAUTIFUL BRAND OF PHONES??? OH WELL.

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    Customer Service

    Reviewed Oct. 25, 2017

    The Samsung 6 Edge Plus has a bad battery. I like the phone except that it's easily touched therefore it changes screens really easily. I've hung up on people trying to hold phone on chin and shoulder. Other phones aren't quite so sensitive.

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    Reviewed Oct. 25, 2017

    Over all good product. Only complaint is how frequently I have to recharge the battery. Example: after reading all my priority emails, the battery will be low and need to be recharged soon.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2017

    I have owned a Samsung phone for many years and have not had any major problems, their customer service representatives are patient and helpful and I have had to send one in for repair in the past and was not charged. I will most likely always own a Samsung phone.

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    Reviewed Oct. 24, 2017

    This phone has worked good with a clear sound. It's fallen off a car going 45 mph. It did have a cheap case on it though. The battery needs to be upgraded as it only lasts a couple hours using data.

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    Customer Service

    Reviewed Oct. 24, 2017

    The Samsung is my 1st cellphone, so I have little to which to compare it. Still I am quite satisfied with it and have no complaints with the phone.

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    Reviewed Oct. 24, 2017

    The Samsung Galaxy S7 is a great phone. The battery life is a lot longer than my S3 was and the functions seem a little easier to deal with. I like the screen a lot better for clarity and viewing in bright light. Voice quality seems good.

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    Staff

    Reviewed Oct. 24, 2017

    I wish it were more user friendly. I'm used to Macs. It was hard to figure everything out. Good thing I had my sister to help. I want to get one for my husband, but he sees me struggling and is not sure he wants one.

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    Reviewed Oct. 24, 2017

    My Samsung phone has VERY BAD RECEPTION. It's very rare it will hit 4G signal strength. Programs such as texting take forever to reach its destination. I am DEEPLY DISAPPOINTED with Samsung after being with them for over 5 years. I will not be buying another Samsung again.

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    Reviewed Oct. 24, 2017

    Bought the Samsung Edge 7 and really like it. Great features. I think the battery could last longer. It seems to consume a lot of battery at night while I am asleep. Other than battery, its a really nice phone.

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    Verified purchase
    Customer Service

    Reviewed Oct. 23, 2017

    I used to love iPhone and I went to using Samsung Galaxy Note 5 because of a feature that it had which iPhone did not have. The feature that Samsung Galaxy Note 5 offered which had me enthralled was the fact that I could use Spanish and English at the same time. I did not have to switch between one or the other. I'm Hispanic and my first language is Spanish, but I'm also fluent in English and sometimes I text my mother who only speaks Spanish and sometimes I text my sister or friends who Speak English and Spanish. When I would write to any of them, I could switch between either language without having to change the keyboard or language setting. The auto correct knew when I was writing in English and it knew when I was writing in Spanish.

    Now after the latest operating system update, I have to deal with changing the language setting every single time that I want to write to my family and friends. I don't know if anyone has noticed or if anyone care, but the previous feature mentioned on the phone is what made me move from using iPhone to using Samsung Galaxy. I hated iPhone for that same reason, every time I wanted to write in Spanish and the language was in English it would write words which made absolutely no sense and the Galaxy didn't do that.

    Now the Galaxy despite all the awesome features it has like the stylus pen and so on and so on, is a phone that I do not wish to purchase ever again. I'm really sure that other phones with the Android operating system may still be as the Galaxy used to be before their latest update, so I may opt in buying something that fits my needs. I do wish that other phones would have the stylus pen, but I suppose that is only a feature that the Galaxy Notes have. If only some developers would hear my plea and change the feature back, I would stay, but alas I feel that one person's complaint will not make a difference.

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    Reviewed Oct. 23, 2017

    I can't transfer my music from my iTunes library to my Samsung S7 phone but an Android phone gives you more free apps. It's user friendly and I have other brands of Samsung products.

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    Reviewed Oct. 23, 2017

    I have been using a Samsung phone for many years. My previous phone, a Samsung, I had used for almost 5 years before I needed to buy a new cell phone. Of course, I purchased a Samsung Galaxy S7. It is so smart, has many more features and apps than my previous Galaxy, is a great size to put into a pocket, and stays charged for many hours. Samsung is a very reliable name in technology. I love it.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 23, 2017

    There has been a persistent but irregular problem with my phone with regard to it holding the email account settings. I have to delete the settings and re install them a couple of times a year.

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    Customer Service

    Reviewed Oct. 23, 2017

    Definitely has problems but it is an older phone. It's a Samsung Galaxy S5 and it is still locked. The phone part constantly quits working and in order to be able to get any of it working again requires you to reboot the phone. To get the phone part of it working again you have to uninstall it, reboot and reload it.

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    Customer Service

    Reviewed Oct. 23, 2017

    Overall, I like my phone. My phone is 3 years old and still functions well. Replaced battery this year. Need more internal memory since apps are much larger.

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    Punctuality & Speed

    Reviewed Oct. 23, 2017

    I just upgraded to an S7 and love the fact that I only have to recharge it once daily. The results are fast and it is more user friendly than past phones.

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    Customer Service

    Reviewed Oct. 23, 2017

    The Samsung Core LTE screen is a bit small and hard to see outside especially when it's sunny even though I have the brightness set to the max. Other than that I am completely satisfied with this phone.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 23, 2017

    It's an amazing 3 by 5" computer/phone. It does everything a much larger computer would do. It's obviously easily portable, and has an outstanding camera with sharp clarity, and beautiful color. It's easy to open, if you need to replace the battery. Thus far, I haven't needed to do that. It's about 12-18 months old. It's lightning quick, and you can ask it anything, and get an answer in seconds. Technology has come a long way in what seems like a very short time.

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    Reviewed Oct. 22, 2017

    Samsung Galaxy 8+ has been a pleasure to use and own. As someone who's never had a top of the line device before, it's been an eye-opening experience. Anything I'd like to do I can do it rather than wish I could. Takes outstanding photos and video too.

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    CoveragePrice

    Reviewed Oct. 22, 2017

    Sprint is my provider for my Samsung products. I traded a Samsung S6 for a Samsung Galaxy S8+. The InvisibleShield cover does not work on the S8+ and no other company makes one. I've always liked Samsung phone and tablet products. They have a lot of compatible accessories which is cheaper to order online instead of through Samsung.

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    Customer Service

    Reviewed Oct. 22, 2017

    I have a Samsung J7. I love this phone. The camera/picture clarity is exceptional. The phone is very fast with no lag/buffering. The large screen is a pleasure. The J7 is easy to hold and control as well.

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    Customer ServicePrice

    Reviewed Oct. 22, 2017

    I am really disappointed with this extremely expensive phone for it to overheat and not hold a charge. The hype on this S7 was just hype. Look at it wrong and the face plate cracks. Wasted dollars.

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    Reviewed Oct. 21, 2017

    I've had this mobile phone for a long time, but for what I use it for it is just fine. I am thinking of getting a new model and I would still stick to Samsung.

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    PriceEase of Use

    Reviewed Oct. 21, 2017

    I love my Samsung Note. It's easy to use and has enough space to hold what I need. The only problem I seem to have is the battery, although I do run a lot of apps that tend to eat it up. Once it's dead, it's dead for a while though and takes a lot of time to charge up even enough to turn it back on.

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    Reviewed Oct. 21, 2017

    S7 Edge. I love the Edge and very versatile features. Great camera. Our phones (we have 2) are unlocked and we switch out the SIM cards when travelling internationally. We also like the SD card. We've had the phones for less than 1 year so we are still learning. Note there is no documentation that comes with the device.

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    Customer Service

    Reviewed Oct. 21, 2017

    The networks are where the problems are with Verizon being the worst. Dropped call, low signal and they have tried to tell me it was my phone not their system.

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    PriceEase of Use

    Reviewed Oct. 21, 2017

    I find Samsung's cell phones to be easy to use, mostly reliable, and fast. The main problems we have had have been cracked screens, which is common with all brands, I think, and charging ports that fail. The ports are expensive and difficult to replace. You can bypass that issue by charging wirelessly.

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    Customer Service

    Reviewed Oct. 20, 2017

    Phone often goes black when I search for something. It is slow to open many search engines. It is a replacement for a similar model that broke under warranty or I wouldn't have gotten this one. Not good with GPS/Maps because they take too long to load and I have to wait before I can move. Screen freezes at times and I lose what I was doing. I can tap many times before something will open.

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    Customer Service

    Reviewed Oct. 20, 2017

    l don't think I could find a better phone for the money anywhere in the world! I got for $1 and tax at Best Buy 3 years ago, and it's still going strong.

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    Customer ServiceStaff

    Reviewed Oct. 20, 2017

    Samsung Galaxy Edge. It's an awesome phone. User friendly. Great apps. I have had a Samsung Galaxy 3, 5 & 7. My husband has one. My boss switched from an iPhone to a Samsung Galaxy Edge 7. Will always use Samsung Galaxy.

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    Reviewed Oct. 20, 2017

    I have had the Galaxy Note 5 for the better part of 2 years... Not a single issue! Battery life is pretty good and the rest of the features are just great! Awaiting release of the Note 8 - can't have too much of a super product!

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    PriceEase of Use

    Reviewed Oct. 20, 2017

    I really enjoy my Samsung Galaxy S6. It is easy to use and has many different setting. The only problem I have is that the battery life does not last long. I have to charge up at least 3 times a day.

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    Customer Service

    Reviewed Oct. 19, 2017

    I have a real problem with keeping my phone charged. The battery won't stay charged for a full twelve hours. Even though I charge it religiously every night and don't use it that often during the day. I usually only use it to call and answer calls.

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    Customer Service

    Reviewed Oct. 19, 2017

    The S5 from Samsung has been a very reliable phone with a good battery life. The camera is fantastic but I really dislike the buttons on the side that control the volume. They get pushed a lot accidentally and I have muted my phone by accident more than once. Not sure if they changed this feature on the newer phone but they really need to.

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    Customer ServiceCoverage

    Reviewed Oct. 19, 2017

    I like my phone except that the battery life is terrible on mine. We upgraded from the Note 4 to the Note 5 and the battery life on one of ours is terrible. We did not get the insurance so we have to wait over 1 year to get a new phone.

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    Reviewed Oct. 19, 2017

    Samsung Galaxy phones are adaptable to everyone. Great features, easier to follow than the iPhone and the updates do not change the way you use your phone unlike the iPhone.

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    Customer Service

    Reviewed Oct. 19, 2017

    I have not used an iPhone, but I love my Samsung. Clear speaker, phone is a good size and we have been very happy with the service. We won't switch.

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    Customer Service

    Reviewed Oct. 19, 2017

    The Samsung phone is the best phone I ever had. It allows me to take pictures, talk, send and receive emails and messaging. I love my phone and would be lost without it. I have had other phones and they were good, but I love my Samsung.

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    Reviewed Oct. 18, 2017

    I have a Samsung Galaxy Prime Core and I love the phone overall. The only complaint that I have is that the battery gets used up rather quickly when on social media or playing a game.

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    Reviewed Oct. 18, 2017

    My Samsung Galaxy 3 has given me great service for the past several years. It is very reliable and takes great photos. I will not trade it for a newer model because it is so dependable.

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    Customer Service

    Reviewed Oct. 18, 2017

    I have had Samsung phones for years. I have The Galaxy S7 Edge. Love the phone. Has everything I need and a great camera. My only complaint is that the battery doesn't last as long as I would like it to.

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    Reviewed Oct. 18, 2017

    I am on my third Samsung phone. They last, they work, and they have nice interfaces and features. Expandable memory is a plus. I do miss the removable battery.

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    StaffEase of Use

    Reviewed Oct. 18, 2017

    Samsung is very easy for me. Really easy to use as an Android. I like the fact it holds a long charge. And I get good service here in my home. I highly recommend this phone instead of an Apple.

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    Reviewed Oct. 17, 2017

    Worst Samsung phone I ever owned. It's made for a kid and apps preprogrammed can't be removed and can't save anything to sd card. So what's point of allowing one.

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    Reviewed Oct. 17, 2017

    Bought S5 Active after reading its reviews. Everything in this phone is awesome but the problem with the battery is the one overshadowing all the good points. This phone has the worst battery, buyers beware of Samsung units Battery.

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    Reviewed Oct. 17, 2017

    I have had several Samsung phones and find the clarity is great, they are rugged and dependable and a good value. I would recommend them to anyone. The only drawback (but I believe this is true with all cell phones) is battery life not long enough!

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    Punctuality & Speed

    Reviewed Oct. 17, 2017

    I have the Galaxy 6 and have been very pleased with all aspects of phone EXCEPT battery life. It runs down quickly and has to be charged every day. But it does have a quick charge feature and can be fully charged in about an hour.

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    Reviewed Oct. 17, 2017

    Decent phone, good battery life but lacking in device storage capacity. Like the fact that the three basic commands (open apps, home screen, and back arrow) are always present, not dependent on display screen.

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    Reviewed Oct. 17, 2017

    Happy with current phone but liked older version better - smaller, ran longer on battery. After many years, case cracked so I had to get newer version.

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    Reviewed Oct. 17, 2017

    I feel Samsung is the current leader and top-most dog in the cell phone wars. Battery life is a challenge with Samsung and most other phones, although Apple products do tend to lead in this aspect of mobile products.

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    Ease of Use

    Reviewed Oct. 16, 2017

    Samsung makes a very reliable and easy to use phone. The battery life could be longer but everything else is great. I will buy another Samsung phone when I am ready to upgrade.

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    Customer Service

    Reviewed Oct. 16, 2017

    Phone locks and freezes, app stops, emails go away. Phone call just drops and hangs up. Screen freezes, Verizon is not helpful. Tried Sprint. Samsung promised gift card. Never received.

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    Customer Service

    Reviewed Oct. 16, 2017

    I used to like Samsung, but I am tired of batteries constantly draining. Otherwise, I like the phone. I will be checking into other brands next time around.

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    Customer Service

    Reviewed Oct. 16, 2017

    Half the time my Samsung Galaxy 5 does not work at all. We lose connection, lose the ability to call out, calls drop and we lose important calls. Our carrier is Metro PCS.

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    Reviewed Oct. 16, 2017

    I love the Galaxy Notes, I have owned one since the Note 2. However, this S7 Edge is just awful. Impossible to type correctly, slow and sluggish. Androids update has made at least 50% of my apps useless. Too bad they made me give up the Note 7. Waiting on the Note 8, and I hope all will be well again.

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    Customer Service

    Reviewed Oct. 16, 2017

    I absolutely love my Samsung. It is user friendly. They do not usually change the interface to entirely much to where you have to re-learn a whole new phone. They do not include a bunch of bloatware that you are not going to use, that just takes up space on your phone. In turn, this leaves more space for the user to download the things they want on their phone.

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    Customer Service

    Reviewed Oct. 16, 2017

    Overall I like Samsung Galaxy S2. The battery life isn't too good. The phone seems like it's possessed. It will call someone when I'm not even around it. Or it will pull up my Gmail site, google, text, etcetera. This happens regularly. Then, at times I'll hit an icon to make a call, text, etcetera. Instead, a lot of times the phone will pull any other icon instead.

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    Reviewed Oct. 15, 2017

    I have the Samsung grand prime phone but there is not enough storage or memory whatever it is called. I am not sure if it's the actual phone or T-Mobile apps that are taking up all the space. The T-Mobile apps are useless and they won't let you uninstall them.

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    Reviewed Oct. 15, 2017

    I have a Samsung 7 Edge. Love it. It is easy to use; I haven't had any issues with the battery; it has proven very durable. I actually dropped it several times (I do have a case, but not a very strong one) with no breakage whatsoever. Am looking forward to owning the 8.

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    Reviewed Oct. 15, 2017

    I am currently using my third Samsung Galaxy phone. The Samsung has worked very well from the first day. It is reliable and user friendly. I also like the way it looks and handles.

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    Reviewed Oct. 15, 2017

    I am critiquing the Samsung Galaxy 8. Excellent phone, comfortable to use and a myriad of features. Notice the recharging time is relatively swift and short and the battery life itself last longer than any other phone I have had. It fits well in the hand and has as many possible features known with existing technology.

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    Customer Service

    Reviewed Oct. 14, 2017

    Functional and comfortable and very nice phone that is also durable. I also use an OtterBox and it cleans up pretty easily. But I do feel that it is a little high priced.

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    Customer ServiceEase of Use

    Reviewed Oct. 14, 2017

    I have had 4 Samsung phones, I like the interface. It's easy to use. Battery life is good. All the apps that I need I can find. I just like the phone.

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    Reviewed Oct. 14, 2017

    Samsung is a pretty good brand name however the Samsung s7 that I got has had a lot of issues and especially for the price I'm paying for this phone.

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    Reviewed Oct. 13, 2017

    This is my first smartphone and the battery life is a lot less than my flip phone, but I understand that because the smartphone does so much more than my flip phone ever DID.

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    Customer Service

    Reviewed Oct. 13, 2017

    I have a Samsung Galaxy S5. I left Apple phones to Samsung because at that time they offered phones with removable batteries. Also, I really like this phone because it accepts micro SD card. But I have been reluctant to upgrade phone because all of the new Samsung phones have a built in battery. For this reason when I do decide to upgrade my phone I definitely won't be going with Samsung. Another reason is the abundance of duplicate programs coming with the phone. Samsung has a multitude of Samsung programs that also come with Google. When I decide to update or my phones break down for good I will probably go with Google Pixel phone.

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    Reviewed Oct. 13, 2017

    I have a Samsung J3 and it is great. Right size for me and apps that fit my need. Battery life is good except when playing certain games but then again all phones are like that.

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    Customer Service

    Reviewed Oct. 13, 2017

    This is a great phone that is fraught with bloatware. The battery life is nowhere near what is touted. The camera doesn't seem to live up to the hype. That said, I am on my second Samsung.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 12, 2017

    I placed an order in July for 2 phones (Galaxy S8 and S8+) under a trade-in program (I have to return my Galaxy S7 edge in order to qualify for trade-in program). I only received Galaxy S8+ and did not receive S8. Now I filed a claim but they made me return my old phone. I paid for 2 phones and have only one phone. I have been waiting for 2 months and have not got any response. I called them for more than 15 times and all the times lazy agents keep saying ''We are escalating the case and you will hear back from us within 4-5 business days''. No one ever got back to me.

    I tried calling FedEx to know what’s happening and they said they have submitted everything to Samsung and now everything is up to them. Their logistics department do not have any phone numbers and we cannot simply contact them. All we can do is call customer care agent and they will escalate our case to Logistics department. Does it really take 2 months to resolve one missing shipment case? When I ask them What am I suppose to do? And they said "THEY SAID THEY CANNOT DO ANYTHING. YOU WILL HAVE TO WAIT TILL LOGISTICS DEPARTMENT REPLIES.''

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    Customer Service

    Reviewed Oct. 12, 2017

    Battery life is just ok, sometimes when charging, the phone gets really hot - but not always; storage capacity is not the greatest; I have the S7 Edge, and I really don't like or use that feature. It also gets in the way when I try to use the phone with one hand. Overall though, I much prefer the Samsung to the iPhone products. Better size, better screen, better pictures.

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    Reviewed Oct. 12, 2017

    I have a Samsung Galaxy Note 5 and I think it's awesome; still trying to learn more about the device, but overall it does everything I need it to do and the size is what I wanted.

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    Price

    Reviewed Oct. 11, 2017

    My Galaxy 6 Edge battery runs out after a few hours! I have to keep it plugged in almost continuously. I dropped it and the glass cracked. So even if though I had the insurance, it cost me $200 for a new one. No one will replace the glass.

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    Ease of Use

    Reviewed Oct. 11, 2017

    Samsung asked me to test one of their Galaxy phones out and of course I accepted. The phone was very nice but the interface is simply not as intuitive as my Apple phone. Nice product but not as user friendly. I went back to my Apple phone even before the testing period was complete.

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    Reviewed Oct. 11, 2017

    I am a Samsung Note fan, and was (still am!) quite sad that I had to give up my Note 7, which was, in my opinion, the finest phone I have ever owned to date. Other than the battery faux pax, I have found Samsung products to be high-quality, long-lasting (my Note 3 is STILL trucking along!) and a great value for the money.

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    Reviewed Oct. 11, 2017

    I have the Galaxy 7 Edge and love it!. Very durable and user friendly. I gave it a 4 for battery life, but the maintenance app does a good job keeping it in check. As always, Samsung has delivered another great product!

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    Reviewed Oct. 10, 2017

    I use Samsung smartphone and I intend to buy their next product they come out with. They have good credit rating and have always backed up their products.

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    Punctuality & Speed

    Reviewed Oct. 10, 2017

    Samsung makes what appears as good looking cell phones and tech equipment. I personally experience multiple issues with them; microphone, cord connection shorts that render phones unusable. Then we have the exploding phones and other Samsung tech products that cause fires and serious health and safety risks. The companies selling Samsung and providing service to and for them do not nor do they stand behind Samsung warranty. Costs considerable getting them repaired; short-lived before needing repair and service again. Waste of time and money. Frustrating.

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    Customer Service

    Reviewed Oct. 10, 2017

    I hate My Knox application that is in the phone. Can't get rid of it, can't use it, obnoxious of Samsung. The phone is fabulous and the camera is wonderful. I love my phone. I can't live without it, because it does everything and has everything.

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    Customer ServiceInstallation & Setup

    Reviewed Oct. 9, 2017

    Phone is well manufactured and serves well as a phone and a communication device. It is waterproof and handles much of the software installed from Google Play.

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    Reviewed Oct. 9, 2017

    The battery life on most Samsung phones don't last long. They need to manufacture better batteries that provide a longer period of cell phone usage.

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    Customer Service

    Reviewed Oct. 8, 2017

    I keep trying other phones but keep going back to Samsung, very dependable phones. The only problem I have ever had with my g3 was I dropped it and broke the screen. Love my phone. Have the g8+.

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    Customer Service

    Reviewed Oct. 7, 2017

    I bought a S8 plus for my husband birthday on Sept. 15, when Samsung was running the promotion FREE Gear VR. When the phone was ship to me, there was no free gear VR so I called Samsung and was told that it was back order, will sent to me once they have it. After a week, I called Samsung few times to solve this problem but was told that they will look into it and gave me a case number. This is the third week, I called and was told by Samsung customer service that when I order, I have to click on the free gear VR!

    I told her that when I order the phone, the promotion was written FREE and there wasn't anywhere in there saying I have to click on the gear VR for free. Honestly who won't want free item??? If Samsung runs a free promotion on an item it should be given free, not need consumer to click on free item. I told the customer service if that is the case I want to return the phone and she told me that it is past 14 days, return policy. All this while I am a very big fan of Samsung, I work in a retail store and encourage customers to purchase Samsung products. With this issue that I'm facing for the past weeks, I am very unhappy with this, I felt cheated by SAMSUNG.

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    Reviewed Oct. 7, 2017

    I have had my Samsung Galaxy S7 for a year. Sound quality is excellent! Graphics are good too, and I love that it's water resistant. Only issue is that apps can lag sometimes.

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    Customer Service

    Reviewed Oct. 7, 2017

    I really do love this phone. Lots of pictures, play some card games and listen to music. I would definitely recommend a Samsung to family and friends.

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    Ease of Use

    Reviewed Oct. 6, 2017

    I bought an inexpensive Samsung Go 5 from Metro PCS for $50 and it has been reliable, easy to use and the battery life is excellent. The camera is just ok and it only has 16gb of memory. Otherwise, its performance is excellent.

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    Customer ServiceEase of Use

    Reviewed Oct. 6, 2017

    Difficult to use and can't find what you need to make it easier to use, like I want the word help when texting so I don't have to type in each word. When making a call you can't always do it from the contact list. Very disappointed.

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    Customer Service

    Reviewed Oct. 5, 2017

    I have a lot of freezing up. Not being able to play games. Calls dropping and missing calls. Ready to turn in and buy new, too unsolved problems with this one.

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    Price

    Reviewed Oct. 4, 2017

    My only complaint is the battery life. When new it was excellent. Now after a year it drains faster. Sometimes it will take 3 to 4 hours to charge from 30% and other times 1 1/2 hours with no setting changes.

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    Customer Service

    Reviewed Oct. 3, 2017

    I hate this new Samsung cellphone and have had nothing but problems with it. I have called Samsung for help and gotten nowhere. I will try and return this phone to my provider.

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    Customer ServiceEase of Use

    Reviewed Oct. 3, 2017

    Samsung Cell Phones are reliable and easy to use phone. Don't drop call and update continually. This keeps me on my toes. Great storage space. Samsung stands by its products. I would buy from them again.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 2, 2017

    I've always had Samsung cell phones. Traded up for this S7 for the camera. It's the worst phone I've ever had and I'm stuck with it! Battery overheats! Constant back and forth with service dept! Screen goes black frequently when in use!!! Constant required updates!!! More advertisements than before!

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    Reviewed Oct. 2, 2017

    With the exception of a few glitches, I have had no real problems with this brand and I tend to select Samsung when upgrading, however, I am considering other brands after doing my research.

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    Reviewed Oct. 1, 2017

    Samsung 7 is a nice phone but battery life is terrible. Also hard to set up specific apps and controls on the phone. I have not found how to edit personal dictionary.

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    Price

    Reviewed Sept. 30, 2017

    Samsung makes smartphones that deliver what most people need at very reasonable prices but these phones are not marketed. People think they need the most recent phone for top dollar but there are other phones at a small fraction of the price with more than adequate storage and RAM, unlike Apple. And they are all up to date with the latest technology.

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    Customer ServiceEase of Use

    Reviewed Sept. 29, 2017

    I Love my phone... I could use a little more battery life but it is easy to use, has great graphics and resolution, and lots of useful information.

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    Punctuality & Speed

    Reviewed Sept. 27, 2017

    I've owned 3 Samsung phones and NONE have lasted more than 13 months. My 1st was an S2, month 4 died, month 8 died, both times Samsung repaired. Month 13 (just out of warranty) died. Samsung said no, not repairing. So, I renewed my contract (3 bloody years). Got a Rugby LTE, Month 13 died. Luckily I had the additional phone warranty offered by carrier. This Rugby is STILL on Android 4.4.1, even during the "stage fright" and other HUGE security holes, Samsung said "we'll update phones to fix it". Never happened. Just a greedy company who makes terrible products.

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    Reviewed Sept. 27, 2017

    I have a Samsung Galaxy Grand Prime smartphone and my service is through TracFone. I have had it since Aug 2016 and I have been very satisfied with the complete package.

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    Customer Service

    Reviewed Sept. 26, 2017

    Samsung cell phone lacks user controls on screen, timeouts while accessing keypad with automated customer service calls. Also, name of contact blocks the keypad while responding to requests for keypad input and phone often activates while in pocket.

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    Customer ServiceSales & MarketingPrice

    Reviewed Sept. 25, 2017

    I purchased my Samsung Galaxy 8 on 7/24/2017. It was my business phone and I used it for everything to manage my business. I was really enjoying using it until this weekend. On 9/23/2017 (barely 61 days after purchasing it) the screen went black. No soft start would get it to come back on. I called my provider to see what to do. I was told to call Protect Cell as it is under warranty. In order for Protect Cell to replace my phone I have to pay another $100 deductible. The phone was again barely 61 days old.

    Samsung and Protect Cell must be making a killing off of these types of problems. This is ridiculous that Samsung can't even give a free replacement. My only other option was to take it back to the provider and have them send it to another company and I would be out of a business phone for up to 6 weeks. How can you run a business like that. The phone should be replaced for free, especially when Samsung is fully aware of the black out screen issue. After mine went black I researched online and I am not the only one that has run into this problem. There are tons of issues similar to mine that are written up online. I am fortunate enough that I can pay the ridiculous $100 deductible, however some are not. What a scam it is for repairs on such an expensive item these days.

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    Reviewed Sept. 25, 2017

    I love the Samsung phone overall. Just wish we didn’t have to pay $700.00 for a phone/brand that changes every year! Also, the battery life is better since the new update but I want the SD cards back.

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    Samsung Cell Phones Company Information

    Company Name:
    Samsung Computers and Monitors
    Year Founded:
    1938
    Country:
    Korea South
    Website:
    www.samsung.com