Samsung Cell Phones Reviews

Just purchased a Samsung Galaxy S-10+ for the non-tech savvy other half. Set it up (10th Samsung phone/no longer counting). Wrote down Google info for her. Unfortunately she decided to lock it via password but apparently entered something other than what she intended to do. By the time I found out it had already factory reset itself. No problem, right? Well, it is if you can no longer find the Google account info. Even if you have the phone, box and receipt they say you can't prove ownership. Ok...I'll deal with Google/Android later.

Got a Note 10 Plus with a faulty pen that wouldn't open. Returned it under warranty and they said that I must have done the damage and they wouldn't warranty it. They charged me about $90 and said that if I dont. Their warranties are useless and so are their promises. Bought 7 Samsung phones, they have lost me now as a customer. Going to get an iPhone (Apple, contrary to Samsung has the best warranty). Stay away from Samsung!!!

I have an android phone - Samsung S8+. Under Verizon's paid protection for privacy, malware, internet security and other it was discovered that "it seems over1500 threads or private text-were texted to what/who I considered a friend's phone - **. I immediately called this person and ask if they had received any private texts from me? This person has not responded! So I screened-shot the text, deleted those phone numbers as contact. This was done after I called Samsung - 8007267864/8005227341! Told samsung what was happening! Samsung related they weren't aware! Yet there's article after article - Three ways to stop your Samsung Galaxy phone from randomly texting out your pics, How to Fix the Samsung Glitch That's SendingPhotos to Random, How to Fix the Samsung Glitch That’s Sending Photos to Random Contacts! Even a CA'S Article - Samsung phones reported to randomly send out photos and messages.

Samsung have the a very bad customer service. I have been a loyal customer to Samsung for more seven years. I have samsung products worth $7,000. I'm a self learned person so I rarely call samsung for any kind of support. Lately I needed support for two serious separate issues and I got no solutions from samsung after spending a total of about three hours of phone calls to different departments, samsung failed to fix the two issues I had. This would tell you that samsung is investing in promoting for its products and spending on developing new technologies but they don't invest in their technical support or customer support (the two departments I called).

I pre ordered a phone back in August with the notion that I would receive a $150 credit. When I went to use this credit for something I wanted I noticed that it could only be used for certain items. This is a very deceptive practice written into their terms and conditions. They should make this specifically clear or better yet let you know what you will be eligible to purchase. I will definitely be switching back to Apple next year.

When I tried to place an order online I have a price and the price changing in checkout and asked tech support and they didn’t do anything about it. They simply say sorry and they don’t respect the price they provide on their website. These products are damaged. Going back to APPLE.

I've always preferred Samsung phones over other brands. I bought the Galaxy S8 this year and it's been excellent. The Galaxy S6 I bought 2 years ago has been working perfectly too. At this point it's difficult for me to try other brands since I'm so used to their products.

My Galaxy S8 has been working perfectly for almost a year now. Picture quality is top-notch and has a great gaming experience. I've used other brands of phone but for me none beats the Samsung Galaxy series.

I've used Samsung Galaxy phones for almost a decade and I still love them. I have used Galaxy S2, S3, S4, S5 and S8 and they keep upgrading on each of them. They are very easy to navigate through but my issue has always been the battery life. I love phones with super battery life so I don't charge phones over and over since I'm a heavy user. I wish they could improve on that.

I sent in a new Galaxy S8 Plus for repair, it’s supposed to be waterproof and as soon as phone touched water it died, incorrectly sealed from factory. Samsung declined repair and sent phone back not repaired, would not accept receipt as activation proof. Billed my credit card 70.31, mailed phone back and said, "Sorry for your bad luck." Extremely bad customer service, would make a great I phone commercial, so sad to be such a big company. Do not stand behind their products and will lie to you in a second, Everyone I know will never buy a Samsung product again.

Their promotional offers are misleading. I got an offer for 150.00 discount and then discovered that I HAD to use it on only a limited number of products and what I wanted wasn't on that list and nothing on the list was anything I wanted. It was a higher priced item and I would have had to pay the difference. So now I won't be ordering the soundbar I wanted from Samsung and will just sit on the coupon. I am not happy with it but not much else I can do except purchasing my soundbar elsewhere and not purchase Samsung going forward!

Purchased $99.99 TracFone air time card on 8/24/19 at Safeway to use on my 20 month old Samsung smartphone. The card will not activate on this phone. Called TracFone about this issue, they said to obtain a refund on the card from Safeway. TracFone said call back if Safeway would not process the refund. Drove back to Safeway, Safeway refused to refund the card and said you can try the manager on Monday. Drove home, called TracFone back, spending over an hour trying to reach someone. TracFone refused to issue a refund again. Went back to Safeway on Monday and told them that TracFone refused to refund the card.

I preordered a Samsung S10+, spent $1000 for new phone only to discover after I get the phone after a month have issue with motherboard and needed to be replaced. REALLY SAMSUNG new phone and you want to repair instead of replace, OK fine I will take it to SAMSUNG authorized shop to get it repaired since that is what Samsung recommend. I get my phone back after 2 days and when I get home I see scratched on the phone for which I bought case ahead of time, never put it face down and clean the screen everyday since I spent $1000 on the phone.

Bought a Galaxy S7 active. Got a pink and green vertical line on screen. Had to send it in for warranty repair. This then happened 3 more times. Each time sent it in and then eventually got lines again. On the 4th time they finally said, "Ok we will replace the phone." Sent my phone in, then they sent me a replacement. A few months later, it becomes super sluggish and the camera does not work. I called them and they said it is no longer under warranty and it will cost $70 to repair. So I reluctantly agreed, sent it in, and then I get an email saying the cost would be close to $400 for the repair. Unbelievable! I have lost my patience at this point. I said forget the repair. Just send it back. Still waiting for the $70 refund. I decided to buy a Nokia 6.1 instead. Great phone for the money and I figure the service must be better. This is a nice phone for anyone looking for an alternative to the Galaxy, and much cheaper.

I have had cell phones since they first came out and probably every phone made. And also most every provider the Samsung Galaxy S10+ is a phone that is above and beyond every quality any of the other phones. It's easy to use and it's helpful if you need it. I can't say enough good things about this phone.

This was a pretty decent phone until they did the first security update. It became sluggish and unresponsive. After more updates, it has become almost unusable. There are such long lags between swipes and button presses that you start to wonder if the thing is still working. So you try again which turns out to have the effect of cancelling the first action. Never mind that streaming Pandora is flaky and times out frequently. Thanks Samsung, you've turned my phone into a paperweight.

They sent me an update for my phone that disabled all the functions on my phone that I had bought it for such as the multi window, the weather app. Having the multi window to multitask when using apps is the reason for having this phone. Instead now I have power saving mode and data saver mode which I could care less about. I don't care about power and I don't care about data. I have an unlimited plan.

I purchased a Samsung portable battery directly from samsung.com. The battery died less than 3 months. So I called Samsung to get a new one. I have emailed my invoice via email. Samsung said it is not acceptable. So, I have to text them my invoice. They told me there is no order date. I pulled the invoice directly from my samsung.com account. I have been dealing with this chaotic exchange process for more than 2 weeks. I already called them 4 times. Each time I lost more than 30 minutes on the phone. The battery is worth only $15.99. Samsung has the worse customer service and they don't care about their customers. They only care about selling more products and dump their customers in the ocean.

This is the third time I've owned a Samsung device and the third time the device broke and the third time they refused to honor their warranty. They always drag their feet for months trying to get out of fixing it. They don’t make it easy on you, ever... the first 2 had battery issues with melting the device. This last one it just quit turning on. T-mobile sometimes will intervene and force them to fix it.

Christ... bought a new S10, unlocked directly from Samsung. It worked for 3 weeks. Then it would no longer connect to 4G. It was stuck on H+ and would time out. Keep in mind that I have no computer and no internet so this is my only connection to the world and my work phone.. They wouldn't replace the device right away. They made me send in the device for "repair" two times which took weeks. Would not give me a loaner. They came to the conclusion that they couldn't fix it. At this point I have spent 3+ months without a working phone. Samsung had it in their possession for over a month.

Had the Note 9 for less than 7 months and the battery doesn't hold up all day. The warranty is poor, requiring me to send my phone in for up to a week with no loaner. Not what I expect from spending $1000 on a phone.

I have nothing but issues with my cell phone since I purchased it. From the phone just randomly shutting off to the camera being way off center. Most recently, I noticed that when I take a selfie it is off center and cuts off half of my face. I always thought it was off center because I would have to hold my phone a little sideways to center a selfie, but it has gotten worse. The phone is slow, I do not have a lot of apps on it and there is no reason for it to run so slowly.

After the last major software update on my phone it has been erratic to the point that I had to do a factory reset. Even after that the phone is having issues. So I contacted Samsung to assist. Samsung said that they would repair my phone. However they lied and said that the place that I could take it to would provide a loaner. Only the place they told me to take it to does not provide loaners nor did they take care of my phone. I feel like I have been duped by Samsung and will never purchase another cell phone from this company again.

What a total disappointment buying Samsung products. I got malfunctioning buds and it been a month and multiple phone calls, hours on hold to just get an exchange. They asked to email the bill to deptecr@samsung.com. Yeah right, they don't respond at all. I send multiple emails. They got my buds a week ago after 2 weeks battle with their process to exchange and yet nothing. They send me a text to send them the bill. While I was with the rep on the phone, he said, "We got it." And when I didn't see an update after they already received my buds, they said, "Oh we cancelled the service ticket coz we don't have the prove of purchase," which was confirmed by the previous rep that he got it. Then got to a case manager, then 2 days later nothing. Then I called again and then another ticket. I'm NEVER BUYING ANYTHING SAMSUNG. THEY ARE A RIP OFF.

I've had the phone for just over a year, thanks to a BOGO offer, and so far it's worked pretty well. My only issue so far is the fingerprint detector doesn't always work since there appears to be a scratch on the surface (which happens considering my phone is in my purse). I'd say this is one of the best performing phones I've had thus far. Lots of memory and no glitches consider high usage.

Samsung is a horrible. I bought a new S10e in March 2019 and had problems with my service. I contacted my service provider. Did 3 days of troubleshooting with them. They could not help. I contacted Samsung to see if it was the phone. They told me to go to an ifix place associated with them. They took a report. My phone had numerous problems. They flashed my phone to try to fix it. The problem still existed, then when back to the ifix it and they had to completely reset the phone so all of my information was going to be lost. I needed to back up my phone.

They have gave me round. Lied for 5 months to me. No word from Samsung for 5 months and when I do call I get the runaround. Not trying to help me in any way possible with my situation. One of the representatives even said she would discount me a phone and now the employee ** said they can't discount me. So for 5 months I have been lied to.

The Samsung support and case management teams have left me no choice but leave a message here. I have been dealing with them for over 3 months and getting nowhere with them except lies after lies. I bought the note 9 from AT&T and it had a broken S-pen, Samsung emailed me a shipping label to ship to them but UPS lost the package. Samsung had me send them the invoice showing proof of purchase of the phone, I sent it in 4 times.

Samsung Galaxy S8 towards Samsung Galaxy S10 5G has Technology Functions that I really do not want. Except only if you can do one Vein Scanner for the NEW Samsung Galaxy Phones, I would appreciate it if you did add the Vein Scanner Function to my NEW Upgraded Phone. On the other hand, I would not buy into one NEW Samsung Galaxy Phone, until you make it Easy for me to Understand as for me to not lose my Files of Notes and Data. I do not need AVs, since I myself am the AV with scanning App Specs at 7 Seconds and then removing the Culprit Apps immediately. I am faster than the AVs. Nothing leaves my Lookout sight within split sec. On the side, use one flash drive to store a copy of data, instead of the clouds.

ZERO STAR Rating 00000. This is the 2nd time in a month for an update for my Samsung Note 8 to fail. The first time it took several hours on the phone with Verizon and Samsung, both blaming Google. I was finally told to take it to a Samsung Experience Store inside a Best Buy, 20 miles away. Attendant at store did not think he can fix it as their store did not have the most recent version of software that was on my phone. It took almost an hour to be able to "Reflash", but it worked.

I’ve had 7 S9s replaced by my carrier and now 2x by Samsung. What an awful experience. Do Not Buy. Buyer Beware! The worst company I’ve ever felt with. I’ve had everything go wrong from the phone speaker, phone connection, phone SMS messages, Smart Lock, touchscreen input errors, should I go on.

I bought a new Galaxy S9. Within 6 months I had a SIM card issue. Went to Sprint, they popped the sim out and pushed it back in. They said I'm good to go. Well NOT. Same problem, went to other Sprint store, they did the same and said the same. Called Sprint, they said go to another specific store. I go, they install a new sim card. Problem persists! For 3 months, one-day phone working, next day NOT. It was a crap shoot. Still under factory warranty, Sprint said to call Samsung. I carefully packed my phone. It had no scratches, perfect condition.

I have as Samsung S8+ and I love this phone and everything about it. I actually love all Samsung products. I love how easy they are to use and the look and feel. I love them so much I got my mom the Note8. She loves it. Although I was disappointed to find out that the Note9 is the last of the note phones. Samsung has chosen to go forward with the fold phone at over $2000. Anyway, that's another topic.

I have had to try a factory reset which did nothing but lose information. My bank when I try to log in tells me my device needs updating. I have a security system that won't install on my phone. The employee actually told me that Samsung has made my phone obsolete... So I paid one hundred and 25 dollars a year, a four year phone phone is only good for the camera, which sucks also. I will never buy Samsung again, you suck!!!

I'm just writing about recent orders of smart phones with trade-ins of Samsung Galaxy S10 promotion. I ordered 3 new Galaxy S10 phones at the same time at the beginning of March. I got the first phone, but second and third phone are holding due to their policy that allows only one trade in at a time. Okay, I understood, and I contacted them, and they replied that evaluation of trade-in phone might take up to 7 days. I got the first phone, and I sent the first trade in phone on Mar. 16 delivered on Mar. 19. However, the second phone is not coming now. I understand, but I think Samsung should send or notice by text or email about the status of trade-in.

This is the best cell phone ever, easy navigation, great features, really holds a long charge. Other phone carriers appears to be overpriced. Samsung is inexpensive, does the same job. Apple and other high priced carriers, are not as good as Samsung. IT'S THE BEST EVER.

Samsung 7 edge is a bad phone. I dropped it with a case on my kitchen floor and right on the bevel I saw hairline crack starting. Any other phone would not have done this. Aft made me buy a new phone because this one wasn't covered for overheating problems since I dropped it. The second one was dropped (I've never dropped a phone until this one). It also had a good case and the beveled edge started cracking. $1600. Within one year of buying this phone and my contract is almost over with except someone stole my phone in November 2018 but I have 2 more months to pay for it. I'm pretty sure that I will be leaving ATT and. Samsung soon.

I don't like Apple products, so Samsung is the next best bet. I've been fairly comfortable with it until I got the new Galaxy 9. Keeps updating, I lose some shortcuts, others disappear or go out of sight. Don't like all the advertising I now get that I didn't before. I will like the camera with all it's features once I learn how to use them. My daughter showed me a number of them I need to learn about.

I originally called in to get put on a two hour callback list. To get a call back at 10:00 p.m... 3 hours later, I spend 45 minutes trying to explain my issues to someone on the phone who couldn't understand me speaking English. In kept on giving me answers to questions I didn't ask trying to put the million on Best Buy or my provider rather than actually help me with my issue with Samsung. This is been my worst customer service experience ever. Simply trying to fill out a promotional offer that I got with my phone. Galaxy s10+.

I was in need of a new phone when my wife had an aneurysm with 22 hours of brain surgery and settled on a Samsung Galaxy S9+. I've had nothing but connection problems with the phone with really no help from Samsung. The phone has been replaced once and has had 3 sim cards put in to try to resolve the problem. The problem is the phone will not connect automatically to mobile data or 4g when leaving a wifi area meaning when I have to leave my home my phone will not work unless I manually turn airplane mode on and then off.

Let me tell you about my experience with this "great company". I bought the Samsung S9+ model while the advertisement was being played for a month on all media promoting that one gets the S3 Gear smartwatch as a present with the purchased phone - naive me, I fell to it, and at the end not a trace of a smartwatch, no reply to my emails - nothing.

It’s hard to believe that a Company as large as Samsung would “Bamboozle” (could not think of a better term), a customer. This situation involves a new, Samsung Galaxy S9 phone that I ordered from their website this past November. The phone was a Christmas present for my Son. This started out as my error when I ordered the phone, not realizing that the default color on the order page was “Lilac”. When the phone arrived a few weeks later, on December 18th, I let my Son open His “present” early, since His old phone was not functioning. When He opened the box and saw that His new phone was, as He called it; Pink, and being a young man, refused to even take it out of the box, saying: “ I can’t believe you ordered me a pink phone”!

I just purchased my 4th Samsung phone in 12 years. I got my S8 on 11/1/18. About a month in it started acting funny, locking up could not close out of appts, had to shut phone down and reboot. Then almost a week ago it locked me out dumped all my stuff and went beyond them helping me get back in. Verizon went out of their way to help. They even contacted Samsung to verify it's my phone. I had to send proof of purchase, imei number and the receipt. I have not received anything saying they got it so I called I got another address to email it to and it could take up to 48 hours. I believe they sent me a refurbished phone and I am paying for a new one $698.00 plus tax. They have done nothing to help. They just want me to do all the work find paperwork, email it, give them 48 hours to reply, box it up, mail it, and to keep paying for it while they screw me around. Poor poor business practices. You should not take advantage of your customers.

I bought a Samsung Galaxy S7. Never damaged by water, dust nor falls. It started overheating and I contacted support many times until they sent me to Best Buy in my town Sherman, TX KNOWINGLY that they wouldn't help me due to my provider. They made me drive an hour from home to McKinney, TX to be reviewed by one of their accredited technicians at UBREAKIFIX MCKINNEY. They did not find a reason for it other than the motherboard possibly being defective. After almost a month without my phone Samsung contacted them. When I finally talked to them it took them 6 hours to locate my phone giving a ticket number and a tracking number from the confirmed delivery.

I've spent 2 weeks trying to buy a Note 9 from their site. Buying with AT&T Next gave a $200 discount, but ordering was impossible. They still haven't figured out why I can't log into my AT&T account on their site. Went for the unlocked phone at a $100 discount, and they said billing information was wrong and put my account on hold for 3 days, despite a call to customer service explaining everything.

I purchased my Samsung Galaxy S6 on July 16, 2018. After charging normally, it would not power back on. I called Samsung Warranty and was told to attach my receipt to their email address. I did this on December 24th, 2018. I never heard anything back from them for 3 days, so I called again. I was told that my ticket had been closed out because they did not receive the attachment. They gave me a new ticket number and I again attached a copy of my receipt and emailed it as requested. They said I would hear back within 24 hours.

I purchased Note 9 from Bell on 23 November 2018 and my phone microphone was not working from 19 December so I called the Bell customer service and they told me that, "Your phone has a manufacturing defect and you need to go to Samsung service center." When I went there they told me that, "Your phone motherboard was not working properly and it has been replaced." Microphone has been replaced and in total there were 4 parts that has been replaced and when I called Samsung customer relation department for this thing and I told them that either give me a new phone or take this phone back and give my money back. So they told me that, "We cannot do anything as your phone is under 1-year service warranty."

If I could give a "no star" I would. For Samsung being such a big company, it's disappointing how bad their customer service is. Samsung shipped me the wrong product, then said, "It's too bad that you just past the 2 week time frame for you to return the item." I advise them that all I need is the item that I ordered and paid for, and they stated, "That was the company policy." Then hung up on me. This is a shame, because Samsung makes good products, but have horrible customer service. They should really try to do something to revamp this horrible image that is out there.

I bought my Note 9 on black Friday. I went back same store 8210 S Gessner Dr Houston TX 77036. I talk to representative and he send to Geek Squad customer service. The person name **. He was so ignorant with bad mouth. He didn't fix my problem. He didn't know about it or don't want tell me. After few minutes he didn't clarify anything. He start bad language and call the the Security. After call the Security he listened to me and advised me to complain about that person. I spend 1050 dollars and I don't know how to fix it. If I fix from Samsung and my 2 years warranty will be not eligible. So be careful before go to this location specially that Geek Squad.

This is the worst "customer service" I have ever received in my entire life. My cell phone caught on fire in August. I paid $720 for the phone and a month after it was done being paid off, it caught on fire IN MY HAND! I was not using it and it was not on the charger. I contacted Samsung immediately and was advised that they were going to be mailing me a box to send the phone back for further investigation. I received the box and sent my phone back. I received an email from them on 9/20/2018 stating that they received the phone back Copied from the email - "This email will confirm receipt of your device. An attempt to reach you by phone was made, but unfortunately there was no answer or voicemail pickup.

It has been exposed that Samsung has done it again. They are using DSLR images and promoting their smartphone cameras saying that those images were captured using their smartphone cameras when in fact this is completely untrue and they have instead utilized DSLR cameras to capture these images. Samsung needs to be penalized for bait advertising.

Samsung has had my S8 since October 25th and I have spent 5-6 hours on the phone with them. The only thing they do well is apologize. No more Samsung phones for this family. I just want my phone back repaired... Is that too much to ask? If I could give 0 stars I would.

I purchased a new S9 phone in Aug after having issues purchasing from Verizon over the years - plus, I wanted an unlocked phone, no contract and could put up the cash for the initial purchase. I was delighted when I got a $100 discount as long as I returned my phone in the shape I said it was in and I restored to factory settings. So, I not only restored to factory settings TWICE but I went into Verizon and they ALSO restored to factory settings. I got an email from Samsung about 15 days after they received the product saying I didn't restore to factory settings...and they were going to charge me $ 75 in 4 days. Unfortunately, I was out of the country and wasn't able to contest this charge via phone or email.

Samsung has committed what I can only call legalized theft and I'm disgusted with them. I will never ever purchase anything from this company in the future. Essentially I traded in my Samsung Galaxy S8+ for the value of $400 against a new Galaxy 9+, I followed their terms and conditions since the phone is in excellent condition, I wiped the phone and reset it to factory condition.

The problems with cell phones we've had is weak or failed batteries. Samsung phones no longer have replaceable batteries. BUT LG phones DO!! I just snapped open my wife's LG and changed the battery. Got caught in the rain, my Samsung S6 got wet. Ruined. Can't open it to dry it. Put it in rice but no help. So, bought a less expensive J3... which came with Bixby. LG phones can be opened (no tools needed) and dried out.

Repair service is terrible. Have had my phone for a month and tell me it is fixed, however they have neglected to send it to me. Each person says it is on its way- I still do not have it. For the third time I was told I would have it a week ago Wed. Still did not have it by Friday. Then they said Monday. Then they said today (Tuesday) - still not here. If not here by tomorrow (Wed) my attorney will be contacting them.

Samsung Galaxy S8 is made in such a way as to break easily, difficult to change battery (14 screws to change battery), breaking the case to get in. Samsung needs more sales and makes junk phones. This is the last time I get a Samsung phone. Be warned if you are going to get a Samsung phone.

This may be somewhat lengthy, but I want to include all of the details. Several weeks ago, Galaxy Note 8 crashed and got stuck in a boot loop. Eventually, it made it to the recovery screen, where I attempted to Reboot Now. This resulted in the same loop. Back in the recovery screen, I attempted a factory reset. I was met with a Data Wipe Failed message. At this point, I contacted Samsung support. After talking with many individuals, I received a ticket **. I sent the phone in for repair, and a week and a half later, received it back with the Problem Found: Lock Up During Operation (SW) and the Solutions: Software Emergency Recovery. I went to turn on the phone and was met with a screen that read: "Device Storage Corrupt. The data partition has been corrupted. You need to reset your device to factory default settings. This will erase all your data." and a RESET button at the bottom.

Never experienced service this awful. My wife's S8 plus phone's camera has failed. The phone is still under warranty and I had followed all their instructions to resolve the issue until they asked me to send her phone in for service which will take 9 to 11 business days to repair. This would be understandable if they offered a loaner, however they expect my wife to be ok without a phone for 9 to 11 business days. How is this ok in today's world? I have been an extremely loyal Samsung fan for almost 2 decades, but I will never get another Samsung after this.

If you are part of the hundreds of millions of multilingual people you expect your phone's keyboard to be able to recognise the language of a message you receive. Whether it's by email, WhatsApp or SMS you expect a 1000 USD smartphone to be able to change the keyboard automatically and have it in the language of the people you communicate with. But no. Galaxy Note 9 is not a smartphone, it's a stupid phone.

I pre-ordered a Note 9. So I was supposed to get mine first. They told me it would be shipped August 24th. Took my money. I got my shipping. I didn't get my shipping details so I contacted them they were rude condescending and just talk to me like I was an idiot. So the customer service is ridiculous and then I was like it was supposed to ship the 24th. Then they told me it wouldn't ship till the 3rd I told him it was unacceptable they had to ship it sooner I was told the 24th. Now I'm going to email saying it won't even ship until September 24th. Now I have to wait for 30 days after it's already out on the market. It's unacceptable. The whole point of me preorder it was I was supposed to get mine first. I can go right down the road and buy it from AT&T Now. Now they won't refund my money they're keeping it and making me wait months after I pre-ordered it. I buy everything Samsung. I will never shop Samsung again. Buyers beware.

The Galaxy S9 Plus is completely worthless when it comes to security. I had problems with the previous phone. I got a new one and still the same issues. I know it wasn't cloud related because it happens before updates on brand new phones. You can't rely on Samsung security.

I purchased an S9 from Samsung with a $200 trade in agreement for my S6. I factory reset the phone and mailed it back to them the same day that I received the S9 in the mail. After the 15 day return window, they informed me that they would not accept my phone because it was locked and I could not return the S9. I have called and emailed multiple times to no avail. They cannot explain how a factory reset phone is locked.

I switched cell carriers last July from Sprint to T-Mobile. I bought 2 Galaxy S8 phones through Samsung (not the carrier) at 3:10 PM online. The Samsung website still the BOGO promo on their site if I bought 2 phones and signed up with T-Mobile I would receive a $750 Visa Gift Card for basically paying for the 2nd phone. After 3 months of no gift card, I started calling Samsung. After 2 months of being told that they were investigating my request, I was told that it would be escalated. After another month of getting the runaround I finally was told that I wouldn't get gift card because they pulled the promo at 10:30 AM, the SAME DAY I purchased the phones.

I decided to go and buy the new Samsung Galaxy S9 plus. I was going to enroll in the trade in program, then I decided not to do the trade in. A person from Samsung told me I could use the labels send on my email. Now it's been 4 months and the phones end in the trade in dept. I been on the phone for the past 4 months and they keep telling me that they have to escalate the situation.

I don't even know how to explain all that I have gone through since my new phone arrived on my birthday April 2nd, it has been the worst experience and nightmare I have ever went through. I could not wait to get my new phone. It was preordered, so I had to wait, a few weeks no biggy. When I received the phone that's when all hell started. I couldn't activate it. I was suppose to have had a Sprint 64Gb phone on a their network.

I preordered my phone, my husband ordered his phone after they came out. I've been having problems with my phone dropping calls or people not hearing me since I got the phone. My husband has no issues, it stopped for a while then started back so I decided to use my Note 5 and send my Note 8 in. I've always bought my phones from Sprint and had no problem with having repairs. Today I get an email from Samsung stating they changed the repair cost from 0 to $658.16, really? My phone isn't even paid for. They said they found power charging issues and charging error message. I didn't have a problem with my phone charging before I sent it.

I had a Samsung Galaxy S6 phone. I removed the sim card to insert the sim card into my new Samsung Galaxy S8. After I did this, it locked me out of the phone completely. I called tech support at Samsung and followed all of their directions to the tee. They instructed me to provide proof of purchase of my phone, which I did. They sent me a shipping label and told me to send it to Mac Allen Texas to their service center and they would unlock it and return it to me at no charge.

I bought a brand new Samsung phone in December 2017. The microphone quit working in June. I sent to Samsung and they emailed me to say the phone was no longer under warranty because the TSP is broken. They will only repair if I pay $156. NO WAY - the phone was never "damaged" or dropped. I did not damage anything - it just quit working and I don't appreciate that implication! The customer service rep told me too bad, they will not fix it for free and they will not escalate my complaint. They do not care about customer service and clearly do not stand behind their products. I have never been so completely dismissed by a company.

I send my super clean S7 Edge, do all what they said about factory reset and send next day that I get the return box, they take 150 USD. for the trade towards the new phone, 4 month later they take 125 USD. out of my account and said that I have to do some other weird thing to the phone and that they are going to take possession of the phone for $25 dollars. We ask to charge the full price for the new phone and return the old one that we know it’s worth a lot more, they said not sorry, just stole it with white gloves. NOTE: THAT WE MAKE THIS ORDER ON 01/02/2018. THEY CHARGE MY ACCOUNT 06/20/2018.

I purchased three (03) Samsung Galaxy Note 8 cell phones two in December 2017 right around Christmas and one in January 2018. So far, the two phones I purchased in December 2017 both experienced a screen failure. Both phones were sent to Texas for Samsung to repair. My sons phone came back repaired with a green border around the case and all information intact. My Note 8 was returned missing the S Pen and all my work information that I write in Samsung Notes along with everything that was on the phone had been erased and removed from the cell phone.

I had purchase the phone on 04/17 and return it on 04/25. But have accidentally send it to trade in department instead of return department. Which trade in department has received on 04/25. Till today's date I haven't receive my refund yet. Initially I was told it will take longer time 21-30 days. After 30 days passed by I was told it will take 7 days. I have waited all these days but no refund yet. The product was financed from Samsung. I have already made 1st payment and 2nd payment is due on 06/17. I am making payments for no reason.

After sending in my old phone, which was in excellent conditions, months after receiving my new phone Samsung reversed the amount they credited me and charge my credit card. They said my trade-in phone was damaged, which is so far from the truth. Why would I do the program if I knew my phone was damaged??? Tried for months to get this resolved, filed a claim, which they did not approve. Very poor customer service!! Kept getting the runaround for almost a year!!! Do Not Use Samsung's Trade-in Program.

Bought Note 8 last October. Being send back and forward for overheating issues for 3 times to Samsung repair department. Asking for the refunds or replacement with a new one. They are really horrible. Talking liked circle. Assure the product is repaired and passed their tests in the good conditions. Yeah right. Talking is so cheap. Whenever I got it back to use, it’s still no good. The Note 8 still overheated after use for 3 hrs such GPS. Now I am stuck with the bad product which I spent cash $960 for this one. Is there any way to sue Samsung since they are really suck?

In November 23, 2017 I placed an order with Samsung as a result of Black Friday advertisement to buy a Samsung Galaxy Note 8, 64 GB, Verizon version with a trade of an S7 plus. I received a single phone with nothing at all in the envelope. Samsung said it is brand new, it looks refurbished. However, the phone is good, works, I still have it. I paid $560.00 in addition to the S7 plus trade. Just look how expensive was just a single phone with no box, shipped in the envelope.

I returned a Galaxy S9. Never taken out of the box. Still in the box they sent me on March 14, They received it a week later according to the tracking information and the email saying they have received the phone and will begin the refund. On April 19th I still have not received a refund so I called Samsung who said they will send it to escalations and should receive a refund within 2 weeks. I called again on May 4th. Again they said they will send it to escalations and this is a serious issue and that I should have received my refund by now but they will make it a priority and put it at the top and send it to escalations.

They don't deserve any stars because of their poor customer service. When you call them you will not get any results. All they do is talk in circles and riddles. I don't know why their service is so bad but they need to do better than they do because their phones are not cheap. They need to be more respect for their customers. I will never buy another Samsung phone and I will tell everyone that I know not buy them either.

I purchased S9+ on release date in March 2018. May 1, 2018 Samsung offered preorder for S9+ with expanded memory. (128/256 Gigabytes) Customer Care refuses a remedy to replace unit. The updated unit was marketed with practically same price.

Bought a brand new Samsung S8 for about $700 from Xfinity Mobile. 2 1/2 months later, the phone died due to defective charging/battery. After 4 replacements, no this is not a typo, I am still waiting for latest resolution. It's interesting that foreign speaker with heavy accents works with the customer service line with regular American names. They are super apologetic and service oriented with nice words. The big problems are that, they are reading off of a script, doesn't know what you are talking about, and cannot do anything other than passing the buck. What a complete waste of time!!! I've been a loyal Samsung electronic consumer for more than ten years. They've taught me lessons and horror dealing with them/products which I will not forget. I am certainly not an IPhone person but have bought the IPhone 8+ without choice since I need a phone. It works like the way it should. therefore, I am happy needless to say.

I purchased a Samsung Galaxy S9+ phone directly through the Samsung website. The deal was that I would return an iPhone 7 Plus and receive $200 off the retail price. When I received the new phone, there was no return label in the box. Samsung then charged me $200 for not returning the phone. When I called Samsung Customer Service, I was told that the label was sent to my Email address. While on the phone, I checked my Email account and informed the Customer Service agent that I did not receive an Email containing information regarding a return label.

I bought a Samsung S8+ and 7 months later the SIM Card slot died, no longer could receive text messages, phone calls and having a child in sports you need to be able to be contacted. So on February 19, 2018 Samsung received my phone for repairs. On March 3, 2018 I received an email stating the parts were on back on order. A week later I checked and the status stated REFUND TICKET. So I have now been fighting to get my refund of the phone since March 7, 2018, in the meantime I had to buy a new phone (Another payment plan costing me more money). And I have gotten nothing but the run around saying the check has been mail and that was over 2 weeks ago. Samsung has the WORST customer service ever.

Sent in Galaxy Note 8 for small crack in screen. Phone was working normally without other problems and was only two months old. Original estimate was $240+. Then I was sent an email saying I needed a new board and battery for new total of $679. Battery was two months old! Phone was charging and working perfectly. After I was given a date of repair I was sent an email of delay because of Good Friday holiday... ufb. After 10 more days I called to check (no updates ever sent) and was told it was almost ready. Five more days and it arrived. THIS WAS A TOTAL RIPOFF!! TRY TO AVOID THEM AT ALL COST!!

My phone kept giving me alerts that it detects water in the charging port. I have never had my phone in water or even in the bathroom while take a shower. I took the phone back to AT&T and they referred me to a Samsung contractor who then said this model was having a problem with this detecting moisture. He proceeded to tell he couldn't fix it and referred me to Samsung customer service who did nothing at all but make excuses. In picking your next phone be very careful of the hype. Be smart and do your research. I will never buy another Samsung phone.

Wow, is your customer service bad. Both my mother and I have been loyal to Samsung for years, as your products are easy to use and well made (or were), but that may end with the Galaxy S8+. My mother skipped her upgrade when the Note was bursting into flames, because she loved her Note at the time, but when it died, she was willing to try a Galaxy S8+, and I upgraded at the same time. Huge mistake. Only 3 months later, her phone refused to charge unless it had a brand new charger, a plug it liked (which changed every day), the moon was in the right position in the sky, and the kid down the block was having a good hair day, essentially. Annoying. Then it would only work on a wireless charger or in the car, and even then only when the stars were in perfect alignment.

Day: 3/23 email for Samsung: “I'm so far 10:05 pm waiting for the delivery of my Gear Fit2 Pro (Large) Red. SM-R365NZRAXAR order #MGG8EV0XZ. Be delivered I have been exaggerated for 1 week. Being that the website of you are to deliver in 2 working days. I'm frustrated and angry. Because this would be a great friend in Brazil. That my aunt is coming back tomorrow night that she would take. And she will go without my friend's gift. Samsung and UPS should have more respect for customers. Because I followed the delivery date every day. I am frustrated with the services of the company and with everything. Very sad in not being able to deliver this gift to my friend. I hope that the company enters into position to its service and products. I do not accept excuses or that I felt much. This will not solve my problem and my frustration at the moment.

Samsung Galaxy S9+, day one and I am bombarded with bloatware and adware (bixby). Even after 'disabling' this trash, I get updates for it and it yet interrupts my use of the phone I bought. I did not buy this to have my storage, ram, and time wasted. Fix this, Samsung, or maybe I should just switch to the Essential?

I bought Samsung Galaxy S7 Edge 1 1/2 year ago and the screen got a line on it. After contacting the Samsung they said they will repair it and asked me proof purchase. I haggled with T-Mobile to get the proof of purchase which became impossible task. After getting everything they said the phone is out of warranty and it costs $265 to repair. I already spend $800 on it and it did not even last more than 2 years.

3/19/18. Last July, 2017 I purchased S8 Cell phone. A month later I purchased Galaxy S3 tablet. Both ran hot beginning of March, won't charge, takes 12 hrs for 75% charge. Then burnt out motherboard. 1st cell phone, was under warranty. Sent directly to Samsung, less than 1 wk returned to me with same problem, not fixed=now sent back to Samsung to fix again. In meantime, same problem with Tablet S3, remember purchased last year mid-July or August. I called for repair slip but before I could UPS, I broke LED screen. I ONLY wanted to have motherboard repair because won't charge and runs hot. Sent to Samsung. Received call from out of warranty repair. Won't fix unless I pay $220 plus tax to fix LED AND motherboard. Won't fix just motherboard because screen cracked. DON'T buy. SAMSUNG. I WON'T.

I have a Galaxy Note 5 that was working fine until a recent forced software update. Unfortunately I was locked out of my phone because after an update, one MUST use the pattern lock to reopen the phone and I forgot mine, like the probably thousands of other individuals out there. I normally used my biometric to unlock my phone because after I changed my pattern design, I forgot it and would just fall back on using my fingerprint. I don't understand why biometrics would not supersede any pattern/passcode/PIN needed to unlock a phone simply because a fingerprint is unique and people are known to forget the aforementioned.

A software update was done on 2-26-18 to my phone and it was damaged as a result, requiring the software to be reflashed. Samsung sent me to a place where I had to pay $$ to repair the damage done. They told me that I could also send in my phone for no charge to have it repaired. In six phone calls with Samsung, they did not know what they were talking about. They continually contradicted themselves, sent me in circles, did not listen, took responsibility, then denied responsibility, lied to me, and blamed everyone but themselves, such as Google, Verizon, who in turn denied responsibility. Seldom have I encountered a more inept performance by a business in all the areas I was in contact with, including supervisors.

Samsung Galaxy S7 edge: bought 1 yr. and 2 months ago, has been a great phone, but LCD screen just went out -- you can only see different flickering colors on the screen. Exactly 2 months out of warranty. Samsung will fix but at a cost of replacing the screen and labor: 269$, for a defective product, and of course the phone still had several months of payments on it. Shameful (for Samsung) and extremely disappointing to charge $800 for a phone and it be of poor quality. NO trauma to phone or liquid exposure either. Very disappointing, as I have had several iPhones for the past 10+ years and never an issue with any of them. As I noted upon researching, Samsung is well known now for poor customer service! Back to iPhones...

I purchase directly through them thinking I would get great customer service and have been treated terrible. I purchase a phone and had a trade in, when I went to print the return label (within my timeline) it would not print. I called them and they said they would send me another one. Never did and have called 5 times, of course now they saw it is past my timeline and they claim that they have sent me other emails with the return, conveniently I only get their denial for my request to send me a return label. I have escalated and they keep denying and say sorry. Their people on the phone are unable to make any decisions or take action. I don't want their stupid phone any longer and of course I can return it, because it is past their timeline. CAN someone help?

I purchased a Samsung Galaxy (7 Edge) phone not too long ago. Still paying it off through Verizon which is where we purchased it. For some reason, my phone went into a factory reset in the middle of the night. When I tried to get back into it after the reset, I was unable to. It would not recognize my gmail account or my password. I spoke with Google and I went down to the Verizon store. No one knows why my phone did a factory reset but, it caused me to lose ALL of my information along with pictures that I will never get back. When I talked with the Verizon tech and the Google tech, I was informed that this is not rare. This does happen. So, since I need to have a phone due to my family situation and job, I had to buy another one while still paying for the one that Samsung has ruined for me.

My name is Joseph **. I live in Nairobi. I am a journalist and currently work with a non-profit organization. I bought Samsung Galaxy S8 early 2017 mainly because it has a good camera; I needed to take good photos in my work. In November 2017, the camera (the very reason I bought it) stopped working; it went out of focus. I took it to a Samsung agent in Nairobi for repair and it took a whole month, and finally they told me they replaced the camera. At the end of January 2018 the same problem came back. I took it to another Samsung agent close by and the diagnosis revealed that the phone has a "distortion". Whatever that means! I am very frustrated and disappointed.

After 10 yrs using Samsung products this was terrible experience and time consuming. The Galaxy S4 recent purchase was to replace cracked screen of Galaxy J3 Prime. The Galaxy S4 camera didn't work and it burned my hands after several calls. I could not even shut it off, had to remove battery and wait for phone to cool off. I was afraid of being hurt. I am so disappointed that my week was so disrupted. Upon returning to store VIP Electronics, I encountered more aggravation as they did not want to refund my purchase. So I am back to my cracked screen on Galaxy J3 Prime. How can Samsung let merchandise that's defective continue to be sold.

Known manufacturing fault on a Samsung 7 Edge (loose connection causing a pink vertical line on screen). Refuse to repair under warranty despite admitting that this is a common, known fault.... reason... 1cm hairline crack on rear casing. This voids the warranty. Despite speaking to managers nothing could be done. Oh... and I also made an 80 mile round trip to the nearest service centre in Stoke - as directed by their call centre!

I purchased 2 Galaxy phones for my business trying to diversify from I phones which we use in the company. One of the Galaxy phones 7S after 15 months stopped working, Verizon the carrier was not able to fix it. Samsung, on the other hand, required $400.00 to fix an antenna problem which is a product shortfall. I will certainly never buy one again nor recommend any.

I purchased this Samsung Note 8 9/2017 and by 12/2017 it's malfunctioning. I am so pissed because it is so expensive and useless at this point. I live in Houston TX, there is no Samsung store. I am just going out of my mind. I travel a lot and I don't know what to do at this point. Ugh... I definitely have bought my last Samsung that's for sure.

My problem began June 2017 on a Samsung S7 Edge would not access the internet. I was approved for an exchange 12-30-2017 and promised overnight return. To this day there is no tracking number or cell phone. Samsung will lie to you and the reps will not transfer you to a supervisor when you request it. I bought a ZTE phone with the 7.1.1 software which is a better phone ever made by Samsung. The 8 is also a piece of junk. Apple makes better phones.

My husband and my son both had Samsung Galaxy 6, it was a 2 years renting program, the program is they pay $18/month for each phone for 24 month. At the end of the 24 months, you still need to pay about $ 100 to buy the cellphone back. The big problem is, both of their cellphones were broken before the end of the two years' program. One was repeated show restart, restart.

Bought a Galaxy 8+. Charging Cord just stopped working. Needed phone. Called Samsung and they wanted me to mail my defective cord back to them so they could confirm it was not working. They would then replace the cord at no expense to me. Problem - what was I supposed to do for the weeks it would probably take to actually get the replacement cord. My PHONE BATTERY WAS DEAD.

I recently bought the Samsung Note 8 and loved the phone. However within two month the back of the phone glass shattered into tiny pieces. I sent the phone into Samsung and they told me I would have to pay to fix it because I caused the damage. They sent the phone back to me and I had the back replaced with Samsung's certified parts...

I bought a wireless fast charge Samsung charger at my Verizon store for 59.99 cause my port was messed up on my Note 5... It's been only 6 weeks ago... And unfortunately they only have a 14 day return policy at the store and suggested I call Samsung customer care for replacement. My charger keeps pausing so after being on charge all night, I get up, it's only charged half way. Well, turns out I have to mail my charger to them which he said will take about 14 days and then the time to turn around and send me a new one. I can't use a regular charger, but told me I need to buy another charger till they can send me a replacement... Doesn't that defeat the purpose of me wanting a replacement. I don't have the money to just go get another one. So disappointed.

Terrible company to do business with... problems with cellphone that's 2 months old and cannot get any real help. I would have been better off buying Apple or a Google phone. I wish I would have done that...

This brand is user-friendly and easy to use. Apps that I download do not interfere with the operation or performance of the phone. The camera work really well too.

Samsung products are great, androids are 10x better than iPhone, it's just what they put their names on that gives them bad reps & low rates.

Trouble since new and Samsung couldn't fix it. Screen goes blank, keyboard disappears and touch screen freezes - cannot type. Have to wait for these things to right themselves or restart cell all the time!

I have the Samsung Edge 7. The screen is great, and takes really good videos. My husband has the iPhone 7 and after taking pictures with both, I would say the iPhone takes better quality pictures.

I purchased a new Samsung Galaxy S7 from T-Mobile. A few months into owning the phone I had overheating issues. I contacted T-Mobile, did all of the "trouble shooting" and the phone worked. A couple months later, the same thing. This phone has ALWAYS been in a case, I now have a crack on the INSIDE of the screen. If you run your finger across the phone you won't feel it, but you can see it. I contacted T-Mobile since I have insurance, they said it wasn't covered because of the crack (it's on the inside) so either pay the deductible or take it to Best Buy and maybe they fix it since it's under warranty.

I can not believe how poorly I have been mistreated by Samsung and their 3rd party customer service! I was a Note 7 owner that was promised a promotion towards the purchase of a Note 8. The promotion was buy a Note 8 get 425 off the phone with trade in Phone and receive freebies along with the purchase a SD card and wireless charger with purchase. I decided to go with the offer. It was a horrible experience from the beginning! They promised me promotion codes that took forever to come. I had to write same and call customer service weekly. I got not get help answer. This was back in August when preorder of it the cell phone came out. I never received new promotion codes that they promised. I keeper clicking on the old ones. I had to try to get them to work so I could order the phone.

Samsung has well organized contacts listing, grouping, call type timing history and works well on the internet browsing with favorites and history. Has good set of utilitarian apps and good navigation. Reliable, very good camera and good filing system.

Impressive! I would suggest this SAMSUNG PHONE compared to iPhone products. I would rather have a dependable source for communication when communication is necessary.

I keep a Samsung cell phone for years & appreciate when a new phone is created. I don't have to rush out & spend the cash... Mine is up to date & reliable.

The phone I have is a Samsung smartphone, and I basically use it for texting, making calls, and sometimes playing a game or two. A pretty decent phone, but the battery doesn't stay charged for long.

I love my Samsung Galaxy S6. It's easy to use, the battery lasts all day and if for some reason I'm using it more than usual the power saving mode can easily get me through the day. Call quality and picture quality are also great.

I have a Galaxy S5 and Iove it. I use to have an iPhone that I could not use in my home even though a tower is right down the street. My Samsung is fantastic. I can even make and receive calls in my basement. It is very easy to customize my phone and change settings. I would highly recommend this product.

This phone has a lot of unwanted applications that I cannot uninstall. Not only that, these programs update themselves every time even though I have disabled some of them. There is no way to stop automatic updates. I hate this phone and will never get another Android.

This is the best phone I ever had and the only computer that ever liked me! It is outdated however and freezes sometimes when texting to an iPhone. Battery needs frequent charging too.

A lot of drop calls, little or no bars and poor service when calling. Very slow charging and slow internet. Pictures are not clear and poor color.

So my Samsung Galaxy Eclipse phone, only 6 mos old caught on fire from only being on the charger for about 25 minutes. I only used the original charger and USB cable given with my phone to charge. I didn't pay a contract fee for my phone. I bought it full price. Samsung clearly is not thinking about customer safety. They said that I'm being overdramatic about my phone catching on fire and that this isn't a big issue. So they said my phone is repairable and that they are going to give me back the phone that starts fires because that's their rules.

I have a Samsung 7 Edge and the screen has 1 image burned into the screen. It has been that way for a while. The AT&T salesman says that is common and he would not let me trade it in. This will be my last Samsung product.

I purchased this product at a Samsung store inside Union Station in Washington DC. I was issued a receipt from orders@shop.us.samsung.com. To my non-legal mind, this is evidence my transaction was between me and Samsung. Yet, 1.800. SAMSUNG refuses to authorize a return, insisting I deal with the Samsung store where the purchase was made, a location which is about 300 miles from my residence. Had I bought an iPhone from an Apple Store, anywhere in the US, I could have concluded the return by phone or by going to any Apple Store in any city in the US. Unconscionable abuse of the consumer's rights on the part of a multibillion dollar transnational corporation. I'll sell the Note 8 privately, at a loss, and stick with iPhone from now on.

I pre-ordered the Note 8, received a defective product. Returned because I was told I could not exchange. Returned phone was sent back to me. Ordered a new phone as well and was told I would receive the same $425 credit as on the original order. I have yet to receive the $425 credit and yet to receive a shipping label to be refunded for my original order. I am carrying a balance of almost $1,000 on a credit card that continues to incur interest after 2 months of this. To be clear I have been calling in nearly every day for the past two months trying to resolve this issue. I am continuously blown off or told that the last rep didn't do things correctly. They have stolen my money and refuse to give it back. I am completely fed up with the incompetence of this company.

Preordered Note 8 in Aug. Unlocked. Received on Sept 12th. Went to my carrier for sim card. Had many issues with dropped connection so called Samsung, emailed and chatted. Learned from ECommerce that it was incompatible on the CDMA bandwidth which my carrier uses. So a return for refund was set up. All free gifts and phone had to be sent out no later than Sept. 27th. I did that only to get the phone returned to me on Oct 12th. Daily constant communication since only to get an email today (Nov. 14) stating my return request is denied due to time expired, not in OEM box, damaged or not purchased in US. Well I was never sent a return label to return the phone, but on Oct. 12 was sent on my Samsung acct) a return label requesting not only the phone but the free gifts too. I did not get the free gifts when the phone was returned to me. And have been in constant contact about this with Samsung.

I sent my phone to Samsung in order to Samsung account. Great. They did their job. They unlock it but not only they unlock it they damage my phone. NOW, they want me to pay $75 to fix the phone they damage... Omg!! If only I know they going to do this... I should've not send my phone to them to fix. Instead of fixing they broke it. Also, they made me wait and pass to different customer service. I am very very upset. You know what? Instead of getting mad... it's making me cry cause I am very very very disappointed.

Galaxy S7 has been easy to use from the beginning. The camera takes sharp pictures and facilitates editing and sharing them. So far it seems to have plenty of storage.

Samsung will make updates that take away things that I like without permission. The interface with the watch is frequently lost. Also, the battery life is too short.

The Samsung phone has way too many apps when I just need a few. Its battery life is ok also but could be way better. The phone is too expensive as well. Margins on these things are 200-300%.

Availability of service is wonderful. I am rarely in an area where AT&T aren't available. I have owned Samsung phones since their existence. Their service is wonderful and always clear.

Although I really like my Samsung 7, I didn't like the way I was billed for it. Up until that point, if you gave back in your old phone, you were only charged a small fee for continuing your contract with a new phone. I couldn't get a matching answer when asking representatives the reason. But, I will stick with my Samsung.

Hands down, Samsung phones - especially their flagship models, are the best phones on the market. Note 7 aside, I've never had an issue with any of my phones from Samsung.

This phone (Samsung J3 Emerge) is the worst phone ever. I've been in technical wireless since 1986 and have had dozens of phones. We have 3 and they're all the same - extremely slow, gets hung up needing constant restarts. I'm sure everyone has issues with this phone. Samsung should fix the issues or recall this awful phone. I have had Samsung phones for years but never again.

The S7 is a great phone with Android operating system. It easily competes with the iPhone except it is better. It has great camera, fast operating chip and enough memory right out of the box. The wireless charging is also a great plus.

I like Samsung but they are charging way too much for the product and starting to put profits way ahead of customers. They go hand in hand. No more customers no more profit.

I have the Samsung Grand Prime so it's just a base model which is fine but there are some downsides. The first being the lack of adequate storage space which is only a total of 8 G which doesn't leave much for apps since the 8 G also has system functions in that total. The other thing would be the lack gyroscope on the base model which means you can't use those VR headsets, really annoying.

Galaxy S6 is full of glitches. I have to restart it a lot just to relieve it of strain, I guess. The battery life sucks, there are too many bloatware crap apps running in the background. It has a decent camera though.

I pre-ordered a Samsung Galaxy Note 8, received it the first week it was released, within 2 weeks I downed the app to register my phone then went to the Samsung page to order my promotion items wireless charger and sd card. On today I contacted Samsung to be told I am not entitled to the promotion because they don't have my information in their system. I am feeling robbed by Samsung again.

I like the features Samsung has. I would choose this over any other phones. My brother in-law wants me to use Fido. I said no way. I have been with Samsung for quite some time so will not be changing.

Great camera features and phone has it own virus protection a plus. I would say the Galaxy S7 and the 8 are you best buy for the dollar. I never had a problem with my S7.

Samsung needs to get its head out of its ** and give us what we want at a price we can live with. It knew about the bad batteries. They did the research. Then they took the Note 7 away and I am stuck with the S7. What a waste of my time and money. The Note 8 is said to start out at about $1,000.00. For a ** cell phone?!? Anything to line their pockets while we have to suffer. Thanks Samsung. You have lost yet another customer.

I have had several Samsung phones and pleased with the overall performance, features, user friendly functions and reliability of all I've had. Price wise very competitive and generally good variety of choices.

I love my Samsung phone. The biggest beef is with the battery life. I use public transportation to commute to and from work and I listen to my music to drown out the bus jibber jabber. That really eats up the phone battery. I'd love a longer lasting battery.

Their cell phone is superior to any other cell phones. I have had no problem with their phones at all. I have the Samsung S6 128 GB... I love it. Had an apple phone, it was ok, but not like the Samsung.

I like almost any cell phone for its basic capabilities for communication: direct line, text messages with records, voicemail and independent recordings, camera with gallery, contact list, clock, calendar, internet access and list of apps available if and when there is enough storage space, and finally, blockage of unwanted calls. These features are the ones I have on my phone and I am satisfied. However, I am unhappy about charges that increase periodically.

Mine is not the latest iteration so the photos are not the sharpest but they'll do. It meets my needs and that's sufficient for me. However, I don't need all the apps that come with it and find that a bit of an annoyance.

I can't use my phone properly because the ad interfere with whatever I'm doing. Worst phone I ever had. Pop up ads go to pinch phone number switches to ad. Turn off in settings doesn't help. Still shows they update my phone and actually some of my contacts disappeared. How do they do this. Ask for your permission, you deny and they still do it.

Samsung Galaxy is great. My next phone will be another Samsung. The only thing I don't like is once you put a passcode on your phone you can't take it completely off. As the phone gets older it's getting a few glitches and battery needs recharging every day.

I hate the email set up with Google. I can't keep email deleted all the time and some tend to pop up again. Then I can't always complete some stuff on different websites.

On the negative side, Galaxy S7 gets very hot at times, especially while charging (noticed the charger has been heating up too, lately), and battery life is rapidly diminished if not on wifi. But other than that, very little else to complain about.

My phone I had for nine months and when I am walking down the street sometime my calls will just drop for no reason. I love my phone it help me a lot when I am on the highway.

The Samsung phone has weird glitches that the company can't offer answers but to factory reset. I would not purchase another phone similar to this one again.

I like the phone brand. I can work with it better. It's just easier to use and you don't always have to have special apps, special equipment, special anything to use it. I had an iPhone did not like it. Had to learn too much stuff in order to use it.

The cellphone is very difficult to see the screen outside in daylight. The glass screen should have been a different material. The glass screen cracked within 2 weeks after purchase, and from what I have read, it isn't cheap to have repaired either.

I have used several different makers and models of cell phones and the Samsung with android features is by far the best. It can do almost anything my PC at home can do.

Phone voice quality is good and takes great pics but the battery heats up and voicemail never works. Pretty satisfied, the processor is quicker on this than the Apple phones.

Of all the cell phones I've used over the years, Samsung has been the most reliable for me. I've had a lot less frustrations due to bugs with the Samsung phone.

The Samsung phone was losing power very rapidly. I decided to buy a different cord for the wall connection plus I decided to remove my email account from it. Now the mobile works wonderful. Is holds is power for the whole day. I am very satisfied.

Easy mode makes it easy to use. Bigger font for text and messages. Can do different ringtone for each person and their pics for easy identification of callers. Too many useless preloaded apps though.

I bought a cheap phone and it works as well as its cheap price. The battery constantly runs out and shifting between applications takes a very long time.

This is my first smartphone and I'm still learning how to use it. I am not very high tech and I need help all the time. I do like the Samsung brand and I have other Samsung electronics.

Samsung phone is 5 yrs old, is not touch screen and has worked well, but can call 911 inadvertently if a certain key is depressed by accident. I work around this by making sure it is always against a hard, flat surface in my purse.

The only problem I have with my Samsung is the battery life. Other than that it is a pretty great phone. Takes great pictures. I even dropped it in the bath and it never stop working.

Samsung has better battery life than the iPhones I have had and better dpi in photos. I have 7 and it seems to fit my hand very well.

i like the phone with all of the features and with a large screen. It is easy for a senior to use and understand, the big problem is that is hard to carry. So far I find pants with cargo pockets work.

I'm unhappy with my phone and should have stayed with iPhone. Galaxy 6+ takes terrible pictures and is always having updates and does not have anyone to help you. I cannot wait until my contract is up to go back to an iPhone.

I love Samsung products. I just wish that when it comes to the emojis, that there should be more of a variety to choose from, instead of what they feel your choices should be.

Just got this phone in May 2017. So far I'm very happy. It's similar to my old phone so the learning curve was minimal. The only complaint I have is the on/off button is across from the volume button. Holding the phone to turn it on/off I have inadvertently turned the volume down and not known it.

I do not like that you purchase a phone with internal storage of 8 Gb or higher but it gets absorbed by the constant updates and most of the updates cannot be updated on your SD card as a way to ensure that you have no choice but to upgrade your phone.

I have the Samsung Galaxy S4 mini and it is amazing. I love the camera, the amount of storage is great. It does overheat sometimes though. But it is very fast.

Samsung Cell Phones are easy to understand, but has tendency to have a mind of its own. It will call someone out of the blue. The storage available sucks, everything seems to store on the device not the sd card.

Samsung Cell Phones has too many Ads that drains your battery life and you cannot delete an ad. It also has too many adds on making it hard to answer calls, and runs slow. It also take a long time for the battery to charge.

I bought a new Samsung S5 almost 2 years ago. My phone has not received any security updates since 3/1/2017 (currently Oct. 17). After working with a service rep for several hours today, I was told Samsung will no longer update my phone because it is 2 years old. I feel cheated that they expect me to pay $600 for a new phone so often. I was told iPhone updates their phones for 5 years. When I am forced to get a new phone, it will not be with Samsung.

Samsung phones are usually good and lives up to its name. Was never a fan. Got one a while ago. Not bad at all. Worth the money. Changed my mind about the brand.

I really enjoy the Samsung phone and I like the features because it makes it easier to access information useful for home and work. I had an opportunity to purchase the phone on sale. I don't think I would buy it whole price, too expensive.

I love my Samsung Galaxy S7! It is easy to use, great color, a lot of different features come on the phone. I was trying to decided between an iPhone and the Samsung and I am so glad I purchased the Samsung!

Samsung's are one of the best phones that you can have. I have a Samsung Galaxy Grand Prime. It is a very good phone. I have had this phone for almost 2 years and it runs like a top. I really really like it. It is very reliable. I never have any problems with it. I haven't had other phones before that have not been half as good as this one.

I've used this Samsung phone for a few years. I don't need a yearly upgrade because I use just a Net10 connection. I do like the way the phone handles. Texting is easy with it.

I do not have the newest model and the camera probably is better as well as the editing. Videos are too large to forward and I would also like a easier way to rename and categorize photos.

I really like my Galaxy S5 Active… I wouldn't change it nor upgrade it to another one. I don't have problems with it at all. So what if it's old. I love it.

I've been using a Samsung phone for many years. It takes great pictures that I like a lot of the apps that are installed on the phone but I wish the battery lasted longer than it does.

The Samsung 6 Edge Plus has a bad battery. I like the phone except that it's easily touched therefore it changes screens really easily. I've hung up on people trying to hold phone on chin and shoulder. Other phones aren't quite so sensitive.

I have had Samsung phones since they came out. LOVED THEM. Then you priced them out of my range! Came upon this Galaxy 3 on sale. I was so tickled, bought it. Charged it, went about changing over information from my old phone. Has been a nightmare ever since. Won't hold a charge for over 4 hours, way too complicated to use. Had Microsoft phone before this one and hated it. But as soon as I can get new card I will be going back. WHY DID YOU RUIN A BEAUTIFUL BRAND OF PHONES??? OH WELL.

Over all good product. Only complaint is how frequently I have to recharge the battery. Example: after reading all my priority emails, the battery will be low and need to be recharged soon.

I have owned a Samsung phone for many years and have not had any major problems, their customer service representatives are patient and helpful and I have had to send one in for repair in the past and was not charged. I will most likely always own a Samsung phone.

I wish it were more user friendly. I'm used to Macs. It was hard to figure everything out. Good thing I had my sister to help. I want to get one for my husband, but he sees me struggling and is not sure he wants one.

This phone has worked good with a clear sound. It's fallen off a car going 45 mph. It did have a cheap case on it though. The battery needs to be upgraded as it only lasts a couple hours using data.

Bought the Samsung Edge 7 and really like it. Great features. I think the battery could last longer. It seems to consume a lot of battery at night while I am asleep. Other than battery, its a really nice phone.

The Samsung is my 1st cellphone, so I have little to which to compare it. Still I am quite satisfied with it and have no complaints with the phone.

My Samsung phone has VERY BAD RECEPTION. It's very rare it will hit 4G signal strength. Programs such as texting take forever to reach its destination. I am DEEPLY DISAPPOINTED with Samsung after being with them for over 5 years. I will not be buying another Samsung again.

The Samsung Galaxy S7 is a great phone. The battery life is a lot longer than my S3 was and the functions seem a little easier to deal with. I like the screen a lot better for clarity and viewing in bright light. Voice quality seems good.

I used to love iPhone and I went to using Samsung Galaxy Note 5 because of a feature that it had which iPhone did not have. The feature that Samsung Galaxy Note 5 offered which had me enthralled was the fact that I could use Spanish and English at the same time. I did not have to switch between one or the other. I'm Hispanic and my first language is Spanish, but I'm also fluent in English and sometimes I text my mother who only speaks Spanish and sometimes I text my sister or friends who Speak English and Spanish. When I would write to any of them, I could switch between either language without having to change the keyboard or language setting. The auto correct knew when I was writing in English and it knew when I was writing in Spanish.

It's an amazing 3 by 5" computer/phone. It does everything a much larger computer would do. It's obviously easily portable, and has an outstanding camera with sharp clarity, and beautiful color. It's easy to open, if you need to replace the battery. Thus far, I haven't needed to do that. It's about 12-18 months old. It's lightning quick, and you can ask it anything, and get an answer in seconds. Technology has come a long way in what seems like a very short time.

I can't transfer my music from my iTunes library to my Samsung S7 phone but an Android phone gives you more free apps. It's user friendly and I have other brands of Samsung products.

I have been using a Samsung phone for many years. My previous phone, a Samsung, I had used for almost 5 years before I needed to buy a new cell phone. Of course, I purchased a Samsung Galaxy S7. It is so smart, has many more features and apps than my previous Galaxy, is a great size to put into a pocket, and stays charged for many hours. Samsung is a very reliable name in technology. I love it.

There has been a persistent but irregular problem with my phone with regard to it holding the email account settings. I have to delete the settings and re install them a couple of times a year.

The Samsung Core LTE screen is a bit small and hard to see outside especially when it's sunny even though I have the brightness set to the max. Other than that I am completely satisfied with this phone.

I just upgraded to an S7 and love the fact that I only have to recharge it once daily. The results are fast and it is more user friendly than past phones.

Overall, I like my phone. My phone is 3 years old and still functions well. Replaced battery this year. Need more internal memory since apps are much larger.

Definitely has problems but it is an older phone. It's a Samsung Galaxy S5 and it is still locked. The phone part constantly quits working and in order to be able to get any of it working again requires you to reboot the phone. To get the phone part of it working again you have to uninstall it, reboot and reload it.

Samsung Galaxy 8+ has been a pleasure to use and own. As someone who's never had a top of the line device before, it's been an eye-opening experience. Anything I'd like to do I can do it rather than wish I could. Takes outstanding photos and video too.