Samsung Cell Phones Reviews

They have no access to fixing your problem because basically, I can't even change my phone number on my phone because they won't do it unless I have a previous number that I don't have available and so I have to jump through hoops to do their job not going to do it. I'm getting a different brand, I don't care who it is, it's not going to be Samsung anymore, and I've used Samsung for years, this is it, and that's it. The people who are trying to help have limited ability to do so according to company policy and capabilities. The people are very kind and are trying to help. I am the buyer and consumer of this product.

Had my Samsung a15 for about 2 years before it would not take a charge. Got an a16, what a piece of junk, have to charge twice a day, battery gets hot, now the phone won't take a charge. The a16 is not 2 months old. I would like my money back. I will never buy another Samsung.

On April 11, 2026, my Samsung Galaxy S23 Ultra (512 GB) suddenly powered off while using the camera app and never turned back on. The phone briefly entered a restart loop once and then became completely dead. There was no physical damage, no drops, no water exposure, and I always used an official Samsung charger. I previously had Samsung Care+ for two years, but the failure occurred in the third year of normal use.

It doesn’t make sense that wireless transfer on Smart Switch is slower than cabled. It is stupid that Apple predicts the exact time for transfer but your predictions are always off. You guys need to do better.

I needed a new phone and was considering either Samsung or iPhone. I went for Samsung, bought S26, with wireless charger, case, and earbuds - full package. The wireless charger was defective, reached to customer care asking to replace - replied I can't replace, I can send it back and they will refund me $8. It came out that this is because it was bought in bundle (charger +case) and if I return both - I get full refund. My question is why you don't tell me that then? In the view I have to return defective charger, get $8 and order a new one for $50... It put me off so much, now I'm thinking I used a phone for two days, what will happen if the phone has a glitch? The customer service advised me to return it till I have a return window, lol I have never met the customer service doing it to be honest. I'm lost what to do now... Customer service absolutely ruined it for me.

Stay away from Samsung s26 ultra phones they are junk. The customer service is worse that any I have ever seen. I purchased a phone for 1200.00 and they will not exchange it. Their only option is to return it to them and for you to buy another phone and give you a credit for the bad phone. All while leaving you with a phone for up to 2 weeks or so. I absolutely hate anything apple but they just pushed me to it. Stay far far away. Do not directly buy from them.

My experience with samsung goes back a long time because I have had a samsung cell phone since I began to carry a cell phone. Galaxy smartphones are the leading brand of samsung. My samsung 7 stopped working suddenly and I had that phone for some time. My carrier at the time was verizon. Verizon decided after trying everything to upgrade my phone to a 10. I in return had to send my 7 to samsung.

Samsung was always my go-to. The quality has decreased intentionally so much that I will be taking a hammer to my current Samsung and replacing it with an iPHONE. What happened, Samsung, your profit margin wasn't quite big enough, you had to start swindling your loyal customer base. Y'all should be ashamed of yourselves.

Two days ago, I attempted to purchase a Galaxy S25 (256GB). At that time, the website showed a discount from $859.99 to $759.99. Additionally, Samsung advertised an extra discount of up to $150 for the first purchase made via the App. I installed the app specifically for this, but the additional discount failed to appear. I contacted support, provided screenshots, and was told it would be fixed in two business days. But the all the follow-up emails told me to "try again," and again and again, repeatedly, but now the price has increased: The original discount on the Galaxy S25 (256GB) is gone, it is now $859.99 and just add the discount it already had on the website when I place it in the cart, but not the App discount, as Samsung offers for the first purchase.

$2k for a phone that fries in under 18 months😢... Inner screen on my Z Fold 6 is inoperable and they want $700+ to repair.. Whelp I should have known right... There is a program that can repair for $250 but the repair shop never gets the code. After 15 years plus of buying Samsung products, appliances kitchen, w/d, cell phones, I will venture to other waters