PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed March 14, 2024
I am so happy both with the customer service and also the actual quality of the phone service. Everyone I’ve talked to at Pure talk has been friendly and helpful. The phone service is flawless and I have way better signal strength and data than I had with Verizon or T-Mobile.
Hello Brad! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
I checked with PT before I purchased a phone to use and PT told me it was compatible for your service. I signed up for service and for the second time (I tried to sign up 2 yrs. ago), it was not delivered. I could neither call out nor receive calls. So I will not recommend nor try your service again. I only wanted to support a vet-owned company and am very disappointed that I am not able to do that. The phone number you assigned me was **.
Hello, Laura! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
Very difficult to get help, phone gets disconnected continuously, making it more difficult to get assistance. Not happy at all with service. Second phone is still not working. Not sure what I will do at this point. I was charged for Sims cards I didn't need. You have not lived up to your great advertising. I left a company that I had been with for 20 years expecting everything that you advertised that your company would provide. I guess I am the fool and now I must decide if I wish to continue. At this point I'm afraid to call to even try to get the second phone up to speed.
Hello, Jo, Ann! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
It is so refreshing to call and speak with a representative that 1. Understands my problem. 2. Can get me to the correct person for my problem. 3. Fixes or tells me where to fix my problem. 4. Easy for me to understand without a heavy dialect. Thank you very much.
Hi Danny! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
2. My new office number couldn’t be found in any search online which only showed my old number.
3. My personal phone number (I’ve had for decades) when looked up shows Andrea **.
4. I’ve dropped my office phone number because no clients could reach me that had it.
5. Tried contacting FCC & FTC.
So, yes I’m very disappointed.
Hello, Roger! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
So far I have been very pleased with the three lines serviced by Pure Talk. I have had only minor usually user error issues that were swiftly resolved. Most pleased that Pure Talk has performed as advertised. The money I have “saved” switching to Pure Talk goes to Tunnel for Towers and Wounded Warriors.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
After checking my banking system, I determined that my bill, which is on an auto-pay system had not been paid on the 11th of the month. I called to enquire the possible reason(s) this had not been completed. I spoke with 'Fred' one of your representatives. He immediately addressed the issue, and resolved it to my satisfaction, and in a manner that allowed "closure" me and PureTalk. Well done.
Hello, Michael! We're happy to hear that our support agent, Fred, was able to assist you with your automatic payment and resolve the billing issue. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 14, 2024
Our phone service has improved dramatically since switching from T-mobile. We don't have dropped calls anymore, and reception is great! Phone support has been great as well! The operators are helpful and so nice. I highly recommend people switch to Pure Talk to save a lot of money and get great service.
Thank you for switching to PureTalk, Evelyn! It's fantastic to hear you're enjoying your service and your coverage has improved! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 14, 2024
I like the friendly, knowledgeable staff. Also the website is simple and access is easy. Because of these attributes, it motivates me to use my phone more than I normally would. My main reason for signing up with Pure Talk is it honors my deceased, veteran husband...the fact this is a veteran owned enterprise. Thank you.
Hi, Donna! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 14, 2024
I'm no longer a Puretalk customer because texts and voicemails were often a day late. Please quit sending me emails. I am an ATT customer, as bad as I hate AT&T. I needed timely messaging so I quit Puretalk.
Hi, Linda! We're sorry to hear you experienced issues with service. Please accept our apologies for the inconvenience this caused you. To unsubscribe from email alerts, visit https://www.puretalk.com/unsubscribe. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 14, 2024
Not sure why you have requested this information. I have been a subscriber for a several months. I am satisfied with the quality of service overall and with the integrity, personability and professionalism of any/all of the staff that I have had occasion to visit with. I intend to remain a subscriber for the foreseeable future.
Hi, Eric! We're excited to hear that you're enjoying your PureTalk service and receiving great customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 14, 2024
Overall, PureTalk is a great value for the money. However, there are more dead spots close to home than Verizon (my previous provider) and service becomes minimal anytime in a crowd, like in a gym or arena at a sporting or music event, to the point where I have to be on wifi to use my phone as it seems that bandwidth gets "squeezed" by users of primary cell providers. With the upcoming solar eclipse, I have to plan on not having cell service so I'm not sure how long I'll be able to stay with PureTalk long-term.
Hi, John! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 14, 2024
Best customer service! Great prices, great service... What else could you ask for? We are happy to support an American company with values that doesn't push an agenda or take advantage of its customers. Phone service that is Pure, as the name suggests. Highly recommend Pure Talk to all of our friends!
Hi, Mathew! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
I switched to Pure Talk after being with a major phone company for 22 years. They advertised themselves well and after maybe 3 years now, I've had nothing but excellent service! I actually cannot tell the difference between Pure Talk's service and the major phone company. However, I sure can tell the savings each month. It is remarkable to get good service and save money. The other company tried their best to lure me into staying but I was determined. I sure enjoy the savings I've seen!
Thank you for switching to PureTalk, Arland! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
I have good coverage except at my daughter's home. Sometimes it works but most the time the phone service cuts out. Can hear off & on & it is the same for the person I'm talking to. We were told that we had good coverage at her home but she was going to be part of a family plan thru you & she changed to someone else because of the trouble she was having. Granddaughter is still on plan with me but she has some problems as well. Wish that problem could get straightened out.
Hi, Debra! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
Not everything that I'm unhappy about it is on PureTalk. 1. The phone I chose doesn't have all the features of my past phone. 2. The service isn't quite the same as my previous company. 3. The company that handles your protection has been difficult to work with. 4. I'm used to getting a free phone every few years but you don't do that.
Hi, Amy! We're sorry to hear you are unhappy with your phone and overall service. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have questions or concerns regarding your protection plan, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
I have really never had any problems with Pure Talk. I have only had to call support a few times, but the problem was fixed in a single call. I would have to say that they are the BEST!!! I would highly recommend Pure Talk to anyone as I have in the past.
Hi, Terry! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
Sheila **
Hello, Sheila! We offer international roaming in 30+ countries. To learn more, visit our website at https://www.puretalk.com/international-roaming. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
For the most part I'm very happy with my PureTalk service. However, I have had numerous issues with MMS messaging outside of iMessage. I have been unable to send picture messaging to anyone outside of iMessage. Any time I try my phone tells me that I need to enable MMS messaging, which is already enabled. I've researched the issue and haven't found any solutions. I've also noticed that my phone will randomly go into SOS mode for no reason. It'll stay in this mode for up to a half hour and then magically get service again. Again, overall I'm happy. If I could even one of these issues resolved, I'd be even happier.
Hi, Andrew! We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
I fix the PT coverage to be at least equal to that of ATT’s if not better but not quite as good as Verizon’s which I gave up for PT. I have no regrets except that I’d like to be the new customer who gets a new phone at signup. Can we make some arrangement?
Hi, Gardner! To receive the device discount, you must activate a new line of service, port your current phone number, and remain on AutoPay. Service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
Best cell service I've ever had! I recently drove from Virginia to Florida. No dead zones, no dropped calls. If you do contact them, you may be surprised to find their employees speak perfect English and explain everything thoroughly. Bought a new iPhone from PureTalk at the same price as the Apple store. I'm currently saving $ 30 per month vs Verizon for unlimited talk and text.
Wow, John! We're thrilled to hear you're enjoying your service and saving $30 per month by switching to PureTalk! We're proud to have 100% of our customer support based in the US, ready to assist you via phone or online through our contact form at https://www.puretalk.com/contact. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
I have been a AT&T customer for the last 5 years. I don't live in the US all year but when I return I purchase 2 At&T sims cards for my wife and I from the local at&t store. The time expended was always aggravating, and the cost was expensive. The service was from countries outside of the US, and difficult to understand. And then I heard your ad on Mark Levin and I decided to try the service. Wow, Strong signal, more data, US English spoken and for less money, more than 50% less! In May I will be back in the US and will definitely be a PureTalk customer. I recommend this cellular service to everyone. Thank you for providing competition in the market place. I wish you much success and don't sell out we need you!!!!
Hi, M. Neal! It's fantastic to hear you're receiving excellent coverage and customer support while also saving over 50% on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
I really enjoy the low monthly cell phone bill. But where I live the service is a bit spotty, I have to reset my phone when I leave home or it won't let me make/receive calls, they are just dropped. I can't get text messages with pictures when I'm home either. I have to go outside and turn off wifi and then MAYBE I will get them or I have to wait until I'm in town. :( This gets frustrating. I can only get calls when using wifi. If my wifi is down then I can't use my phone at all. :(
Hi, Tammy! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
My experience was VERY DISAPPOINTING. Multiple calls made have netted me a new phone that is locked apparently thru my own ineptness and mistakes when trying to follow set directions emailed to me by PureTalk Customer Svc during a phone conversation in which I was requesting help to get my new device onboarded. The call was lost and a return call never received as stated would happen if the call were to be lost thus the rep gets your call back number. After calling on 3/12/24 and having no success the CSR gave me Samsung's number and directed me to call them which I did. I was told that if they could not help we would have to see about getting a new phone sent.
The call to Samsung accomplished nothing other than to add to my level of frustration. The individual I had the good fortune of getting on the phone with could not get the phone unlocked either. During yet another call to Pure Talk I learn that a refund would not be issued if the warehouse cannot unlock the unit which seems to me that if there are people with the intellect to perform the unlock the knowledge would be shared and available to others but apparently this is not the case.
Hi, Jerry! We're sorry to hear about your experience with your new device. Please accept our apologies for not receiving a callback and for the inconvenience this caused you. Unfortunately, we cannot assist with unlocking or resetting a security PIN. We have provided a link below with troubleshooting instructions. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
https://www.samsung.com/ca/support/mobile-devices/what-can-you-do-if-you-forgot-the-pin-pattern-or-password-of-your-galaxy-device/
Reviewed March 13, 2024
Overall, I've been very satisfied with PureTalk. I've saved a ton of money without paying the high prices of AT&T while still using AT&T towers, so what's not to love? I'm on one of the lowest plans and still have unlimited internet and calling. I used to pay a ton when I was with Verizon, especially all the little fees that added up, which PureTalk doesn't have any extra fees. Fees. What they tell you you're going to pay is what you pay and never a penny more. I really like that.
Hello, Michael! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
Thank You, Robert **
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
You can look at my record and see how much I use your service. It is not much. I like it. It is there when I want to use it. I was just out of the country for 5 months returning today. I have been doing this for about 14 years. I am still required to pay for a service I can not use for 5 months of the year. The cost is not breaking me buy is not being used.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
We really like the service provided but our concern is with the signal strength. I live in the city of Billings Montana. And we normally only have 1 bar of service. Many times my wife’s phone will not receive my call or texts the service was better when we first got the service. We had more coverage. I had better service in the entire dessert of Iraq during the war using $35 flip phones and a by monthly service plan offered by Iraqi phone company. I’m talking full bar service for the entirety of Iraq many miles of dessert. We believe that service is purposely being blocked here in the city of Montana. Thank you. I support PureTalk 100%. This is our only complaint. We have service on 3 phones. Tommy **, Terra ** and our adult disabled daughter Kayla **. Thank you for this opportunity to voice my concerns. I recommend Puretalk USA to everyone I know. We don’t believe you are the problem.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
I've tried many times to resolve the signal problem with my PureTalk service on the iPhone XR. Nothing has made the POOR SIGNAL any better. I've reset the network settings. Checked with PureTalk and been told about AT&T having a tower out...blah, blah, blah... I don't think PureTalk really cares whether I can ACTUALLY use my phone in my home or not.
Hello, Donald! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 13, 2024
I’m so glad I switched to PureTalk five months ago. The service is on par with the big provider I used for the previous 17 years and their customer service is light years ahead. If you need to talk to support you’ll get somebody who is easy to understand as pleasant to talk to. All for half the cost of that big provider I used to use. And it’s a company I feel good doing business with. My only regret is not switching sooner.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
I am a senior with AMAC. They said I am eligible for a discount. Every time I talk to PureTalk they seem to be in a daze. I'm also getting data usage warnings all the time. I would like to speak to someone who is interested in helping with these issues.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To have the appropriate AMAC discount added to your PureTalk account, please email your AMAC member ID number and phone number to our email info@puretalk.com.
A data usage warning message shows up during use when your mobile data usage reaches the warning level you have previously set as a reminder. This is a setting that you have the capability of editing. This warning is more of an estimated calculation of your data usage and does not reflect your remaining data. You can review real-time data usage on your PureTalk Customer portal. Please click on the link below to log into your Customer portal. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 13, 2024
My internet service in Naples, Florida is absolutely horrible, and I'm highly considering another service provider. My coworker has another service provider and his internet coverage is flawless. Whenever I try to visit a page, it usually "times" out.
Hi, Doug! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 13, 2024
The young lady that helped me was the 1st to actually answer my questions! Others have given canned answers that didn’t even apply. Or didn’t know. She’s a real asset! Hope I get her on any future calls. Thank you. Thank you. Thank you.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
I am very happy with the service from Pure Talk. I have been a customer for about 3 years and I have no complaints. I am thankful for a product that is American based. It is nice when I call with questions to talk to a pleasant human being. More people should learn about the great value of having Pure Talk as their service provider. Thank you very much.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Great customer service. A Very dependable network and the best price out there. With unlimited text and talk, five gig, and a hotspot I have all that I need now and in the future. I Have recommended Pure Talk to many of my family and friends and will continue to do so.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Pleasant to talk with people when I call PureTalk. The one time I had an issue, the first person I talked to was understanding, understandable, and solved the problem within minutes! I get good reception. Great price. Finally convinced my husband to get a cell phone! Less costly than his landlines, more dependable, and included the phone & internet. Conservative values. American!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I subscribed for service with a "free" cell phone. I returned the phone as I couldn't get it to work. Your rep said you would replace it. But I never received another phone from you, but am still paying $37 a month for service. This happened last Sept. I don't really need the $35 service. But I ordered it to get the free cell phone.
Hello, Ann! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -Chandelle H.
Reviewed March 12, 2024
Hot spot service not working at our home. I don’t think it is good business, that customers have to pay for a service you are not providing. I would gladly take a refund for the loss of hot spot service. Never did receive refund for phones traded in. I gave up trying to talk to someone. On hold for literally hours. Then the “will call you back in 48 hours" never happened. Horrible customer service!!!
Hi, Al! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. At this time, hotspot is guaranteed on iPhone models 6s and above. Mobile hotspot may not function on all Android devices. There is no additional fee for hotspot it is included in all of our unlimited plans.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I opened a third line and purchased a new iPhone 13 from Pure Talk. I activated the phone with Sim card you mailed to me but it stopped working after a few days. I received some help from Rosa but she could not help and told me to contact Apple. Apple said phone not repairable. Pure Talk now states I have to mail back phone before you will send a new phone. This is an unsympathetic treatment of a good customer, losing at least a week of service. Unnecessary cruel.
Hello, Carmine! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 12, 2024
I have found it impossible to reach a live Customer Service Rep the two times that I really needed answers - while temporarily having only “SOS service”. Permanent hold - while listening to PureTalk advertising - has been my experience. Then to get a survey like this - weeks after trying several times to connect with PureTalk - is unsatisfactory.
Hello, Barbara! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
So happy we changed over to PureTalk. Great service and coverage. We highly recommend your company. We will be telling our friends and family about how happy we are with your services. Like that the customer service is US based. We also have never had an interruption in service with PureTalk.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We are very happy with our service, & have recommended it to a neighbor. My one suggestion is that you notify customers per email reminding them that their bill will be due on whatever date (maybe a week or two notice) & include the amount due - & then still send out your email acknowledging the payment. Thank you so much!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Love the people, most helpful. Love the price. They took a lot of time explaining things to my wife, exactly what to do and when to do it when she left Verizon. She cut her phone bilI, by 60%. I recommend it to friends who have had the same experiences I have. If you are still paying more than $25 per month you are paying too much.
Hi Dan! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I have been very satisfied with the service provided by Pure Talk & the affordability of the plan! The connections on my calls are always clear & I appreciate receiving messages from missed calls immediately. Something I did not experience with my previous carrier. I could not be more pleased! Thank you!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I contacted PureTalk long time ago about why my eSIM does not work when my phone is compatible with it. I even took extra steps to contact the phone manufacture and they say to contact you. No one got back to me. I am very disappointed about the customer service.
Hello, Danny! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I have been a Pure Talk customer for a few years. Have found it works well. I have had no problem, even when I lost my phone and had to start from scratch. All my "stuff" reappeared on my new phone. I have recommended it to several friends, only one joined, but I'll keep trying.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I am so happy that I changed to Pure Talk, service has been great and the price I pay is more than half of my previous bill. I seldom call customer service but when I do I know I will be speaking to a person that I can understand and one that's polite and helpful.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
So recently, I received a email from you, asking me to complete a survey which I did and I don’t know why you’re sending this to me other than to see how you guys are doing. My service seems to be OK. I suppose there’s something that could be different or tweet, but I can’t think of what it could be at this time.
Hello, William! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
From day one of ordering several years ago, we've had nothing but good things to say about PureTalk USA. In fact, we have recommended them to several friends & family members who have also signed up with them. PureTalk has even given us extra data at no additional cost and without being asked to do so. WHAT OTHER PROVIDER DOES THAT?!?!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I've only had one service issue and that was after a major hurricane in south Louisiana. Most of the cell towers were damaged, so there were no voice calls. All of my friends and family were able to text each other, but not me. After a call to customer service I was able to text again, after I reset the network settings. I came to Pure Talk with an existing phone (iPhone10) and the transfer was seamless and quick.
I recently purchased a new iPhone (14 ProMax) from Pure Talk and that process was seamless and quick as well. My issue with this, the phone was too large for my liking and by the time I wanted to exchange it, it would have been beyond the return window. Also, the phone prices had dropped like a week after I bought it. What with the return timeline and price difference of the newer models, I've sort of soured on the company, but am happy of the service I receive.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
You tell me that ATT has to change the ID that shows on our phone to people we call. BUT an ATT Supervisor told us that it is Puretalk that must change it. You are our carrier not ATT. You can change this for us. ATT said it is up to Puretalk to make this change, not them. They said every other company they work with does the change themselves.
Hello, Tonya! We currently do not have the capability to change caller ID at this time. We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
The only problem I have with PureTalk is the voicemail for Androids. You can't get the visual voicemails that are dictated out for you. The technology is very old. You have to call in for your voicemails and prompt to save, delete, etc. When asked about it PureTalk employees said the iPhone technology isn't available for Androids and that's not true because we've had Verizon and ATT and the Android phones were able to get the visual voicemails. I'd like to see PureTalk catch up on technology.
Hello, Ruth! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Visual Voicemail is only guaranteed to work for iPhone 6s and above. This feature is not guaranteed to work on Android devices. We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
We love your service. So reliable and much better service than previous carrier. We’ve added a line and changed a number with no problems. Conversion over to your service was easy. We recently recommended your service to a friend of my Mom's and she was really excited to hear about your great service.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
PureTalk always has great customer service! They answered my many questions on taking a phone from another carrier and adding additional lines to my account. They sounded genuinely happy to assist me, they were courteous, knowledgeable, and efficient. Also, they have a nice variety of plans, and they are the lowest on the market.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I've enjoyed having Pure Talk for a cell service. However pure talk missed the mark when Daylight Savings Time came around on Daylight Savings Day which was Sunday of course. My mother needed to go to church, I have my service at home, and her phone did not change time in order to for her alarm to go off on time to wake her For church properly. Our phones did not change over until noontime. This really should not happen with a phone company these days. Your phone company should be sophisticated enough that you should be able to have your phone system change either at midnight or at the 2 AM time change that it should have happened at so that people going to church would not be late going to church. Furthermore, those that are going to work would need to go to work on time as well. As she put it she was a nurse and she would hate to have been late to work.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
Need deals or better ways to finance Phones like T Mobile. My credit is good and I still couldn't finance a phone through you, yet you are giving new phones to new customers. I never got a new phone. I brought mine into the deal. How about a loyalty program
Hello, Chris! We regret to hear you were unable to finance a new device. Please remember that we also offer device financing with Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I think you guys are absolutely great. Ever since I switch from Verizon to Pure Talk I can’t tell you how happy I am. I have told my friends and I did have one couple in Media Pennsylvania switch. Their name is Galing **. I’m trying to convince Somebody else to switch
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I have had PureTalk for under 2 months. So far, I am pleased. I have, however, had occasional poor receptivity/clarity on FaceTime calls. The Customer Service has been, to date, wonderful! I have never had to speak with an agent whose primary language is not English, which is a blessing to those of us with hearing challenges. The cost of my service is affordable on a fixed income. Thank you.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We’ve had PureTalk for a little over 2 years now and we are very satisfied with the service we’ve received. We wanted to switch from our previous provider who we didn’t feel was in alignment with our values. I called around to about 2-3 different providers before we chose PT. My MIL has PT and has always had wonderful things to say about it. Also, I love when I call into customer service I speak to someone WHO SPEAKS ENGLISH! Thank you PureTalk for not outsourcing your call center. That is one of the things I appreciate the most. Great Company, Great Service, Loves the USA!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
So far, I have been pleased with PureTalk and have no issues. My phone service has been transparent and that’s the way it should be. I like the fact that the company is supportive of veterans and America as a freedom-loving nation. Keep up the good work. I’m very happy I’m not with AT&T anymore.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We’ve enjoyed Puretalk up to this point. Service has been uneventful, straight forward. In addition, it’s been easy to management our account, able to make payments ahead of schedule if needed. Just how we prefer our phone service. Two thumbs up on your service. Also, thank you, sincerely, for your support of our Veterans.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We love it, my husband and I. He’s a farmer and has diabetes and has had 1 major open heart surgery and then 3 more heart attacks and is on medications. It’s important to be able to keep up with him. Your area reach is great for us!! THANKS!!!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Unfortunately, while we are very satisfied with the customer communications and interface provided by PureTalk, the cell service at our location, ** is very poor. On average, only 50% of the calls we dial are completed on the first dial, and calls are constantly interrupted due to poor coverage. We are in a main area of town and there is no reason that this should be occurring in our neighborhood.
Hello, Sf! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I have been a PureTalk customer for about 3 years with no complaints. Any time that I contacted Customer Service, the staff was knowledgeable and very professional. I never felt like I was being rushed and just a number. I have recommended Pure Talk to several of my friends. I am not sure if they have followed through yet.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
You advertise that all plans include hotspot. Why doesn't my hotspot work? Every month right before I renew my data slows way down? Why, I've called several times. You also advertise a free phone but I am stuck using an outdated phone that I am still paying you for. The price was so high.
Hello, Kristine! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm.
At this time, the hotspot is guaranteed on iPhone models 6s and above. Mobile hotspots may not function on all Android devices. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I am so glad I switched to PureTalk. I pay half of what I was paying with my previous carrier and I have not had any problems with my service since joining. My experience has been excellent and I highly recommend PureTalk. Their customer service support is awesome. You won’t be disappointed if you sign up for their service.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I have no complaints at all. My service has been very good. I use my phone to access Sirius Satellite Radio that features conservative talk shows. It is somehow synced with my vehicle. Since I am retired, the less expensive monthly fee has been beneficial. I do not like having a phone "attached" to my body. I decided to obtain one only to make myself available 24/7, for my elderly Mother, who has since passed away Dec.19, 2023.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I am mostly pleased with Pure Talk. I am now able to use my phone inside my house. With my other provider I had to be outside for ALL my calls. My main problem is that I am only allowed a text group of 10 and my prayer chain group is quite a bit larger than that. Can I have my texting group enlarged?
Hello, Daisy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Currently, group messaging has a limit of 10 recipients. We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements!
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
Tech support was great in helping me with my new sim card in getting my phone working again. However, it does not work like when my old sim card was in. I have an Android 11 and since I put the new sim card in I cannot use the internet when I am driving. Before with the old sim card I could connect anywhere I went, regardless of where I was, driving, at a store, or at someone's house and now it will not connect. Some friends' houses I go to it will connect automatically, others I have to put the password in. I bought my phone 2 years ago and I don't want to buy a new phone. One tech support person said I would have to get a new phone because Pure Talk only supports Android 12 and up now. Another tech person said I should not have to get a new phone. My phone does not update anymore. My husband and I love our service, but not the fact that we should have to buy a new phone every 2 years.
Hello, Tracy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. In order for your current device to operate with our network, it must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and it must be fully network unlocked. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
We have three phones in PureTalk service, always have excellent transmission and reception; previously had other services including Consumer Cellular, PureTalk provides identical coverage as lower cost with an assurance that profits are not used for promotion of liberal causes. Have encouraged many family and friends to switch to PureTalk.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
My daughter was being harassed and stalked by unknown individuals. When asked to give her a new number, I was given the runaround. This resulted in three phone conversations with support, all with different answers and no help. I had to cancel my service and go to another carrier. PureTalk offered no help to protect my children.
Hello, Randy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
Mobile data speed randomly slows down making internet searches difficult or impossible. Usually voicemail is accessed without a password. Randomly voicemail prompts for a password. What is my voicemail password? Text messages are randomly delayed. Text messages are sometimes displayed only after mobile data is turned on. I called Pure talk support and did not receive an answer to the voice mail password issue. PureTalk tech support updated my phone home screen with something titled "Voice mail activities received". What is that?
Hello, Jeff! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
As a whole my experience was great with PureTalk itself, but unfortunately in my own home and traveling in the US, unless I was near a really large city most of the time I had one bar of service and at most two. I use my phone to call pastors, and I had a lot of dropped or garbled phone calls. This is why I switched to another carrier. My wife just got a newer phone and we had the same issues. iPhone XS Max and IPhone 13 Pro Max.
Hello, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I have been a PureTalk customer for a number of years now. The coverage has been excellent. There has never been a time that I couldn’t receive or send a call. Their customer service people have always been courteous and helpful. After switching to PureTalk, my phone bill was cut in half. I plan to stay with PureTalk.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We've found service has been of a very high quality of availability. We do travel somewhat over the eastern part of the US and have been continually able to make our calls. We are also glad to find now that we can make calls to Canada and stay in touch with friends there.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Excellent service and value. It is about half the price of my prior carriers plan. Not much to think about there. And I kept my phone number. Another score. Pure talk has a plan for you. You are going to love pure talk. You’re going to wonder why you waited so long to switch over.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Went fine and easy getting new phone for Wife. We are keeping old one for a backup. In whole we are happy with service. Very little needs to call, but always helpful when we have to. Seem to get issues resolved pretty well. Sure appreciate speaking to someone in states.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
The insurance you have STINKS! When I was with the other carriers I could call them and talk to a human being. It is too difficult to jump through all the hoops. I had to buy a new phone. I will not be using the insurance again! I have always liked PureTalk but will not waste money on the insurance.
Hello, Charles! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
As long time, very satisfied customers of Pure Talk; I have tried to get all 4 of my children to switch over to Pure Talk. We have traveled around US and our phones work every where we go. Plus the price is so much better than Verizon which we had previously. Thank you!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I called with an inquiry and was on hold for close to half an hour. I ended up hanging up and not calling back. I have never had 5g on my phone since beginning my service and there seem to be many dead zones in my area. I use my phone for music streaming and GPS, especially when I go hiking. When the service goes offline, I lose my maps and music. I believe there are more Verizon towers in New York State than AT&T. Also, I would like to know when my phone will be paid off and how much if any my bill will go down.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
They were very patient and detailed oriented and gave clear step by step instructions on solving the problem with my phone. They were very helpful. My phone had been dropping calls or people were trying to call me and couldn't get through and they helped me with that. And that finally straitened out the problem.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Overall I'm very pleased with PureTalk. I haven't noticed any difference in my service. The price is fair, especially in an economy, where prices seem to be sky-rocketing. I really appreciate not being overrun with emails. Lastly it's important to me to support companies that love America and what it stands for. Thanks for what you believe in.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I know that PureTalk is providing my wife and I what we need in cellular service and at a cost far less than the bigger companies. We also know that, unlike bigger carriers, revenues are not used to contribute to causes with which we do not agree. This is very meaningful to us as customers.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Added my girlfriend as her phone was starting to be finicky in regard to charging. Sometimes it would and sometimes it wouldn't. So I saw PureTalk who I already had my service with, was running a free galaxy deal with qualifying plan purchase. I called and was helped easily by expert staff and got her added to my plan and a free phone. Very reasonably. Why give your money to straight talk? Or worse yet... one of the big companies that want to lock you into an awful deal for years? Sure I agreed to the fact that if I cancel my plan within 3 years.
The prorated rate will be charged for the "free" phone. But guess what? I'm gonna be a customer 3 years from now. And barring some kind of unfathomable catastrophic event. I'll be a customer till I really don't need a phone anymore cause I'll be going to see the man upstairs. Expert staff that are friendly and easy to work with. Free devices. Great prices. And a company that gives back to vets and puts some pride back into American service! Love pure talk!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I am highly satisfied with my PureTalk service. I would highly recommend your service to anyone. We have tried several other phone services, and nothing has provided the excellent service as Pure Talk has. My wife feels the same. She also would highly recommend Pure Talk to anyone and everyone that would be looking a mobile phone service. I would be glad to be a further reference for Pure Talk at any time.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Poor signal in certain areas in Delaware where I am a lot of the time. The connection is spotty and I get dropped calls interruptions in streaming. Disappointed about that. I am considering a different company which uses 3 different carriers. Do you plan to do any updates to your service soon?
Hello, Edith! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
We switched to PureTalk several years ago, we’ve experienced great customer service when we call & an easy website to navigate when setting up a new line. We now pay the same amount for four lines as we did for two lines with Verizon. Very happy with the value & service!
Thank you for being a long-time customer, Josie! It's fantastic to hear you're receiving excellent customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I had a rude awakening when I traveled to Cancun Mexico and found out PureTalk does not provide service in Mexico. This was two years ago so I don't know if that has changed. Overall, I am happy with the cost of my service plan with Pure Talk. I do experience some connectivity issues but when I restart my phone the issue is resolved. I don't know if the issue is my phone or the service.
Hi, Art! We offer international roaming in Mexico and 30+ other countries. To learn more, you may visit our website at https://www.puretalk.com/international-roaming. Regarding your connectivity issues, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
QUESTIONING PURETALK CONNECTION. Up until about two weeks ago, I bragged about your service, your price and the great deal and value I get. However, over the last couple of weeks my mobile phone internet connectivity and service has declined drastically. Data is extremely slow to load. And at home, failures to connect to my in home wi-fi. This has been regular over the last two weeks or so. Very inconvenient. No other problems with connections in home with other devices. And all methods and procedures to correct phone has been done repeatedly. It's not the phone. So I've only given you three stars, even considering only 2. If I'm not getting what I'm paying for then the rating should be zero.
Hello, WD! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I've been on PureTalk for probably over 2 years now. I have never had any issues in my area.. Central FL. I'm very pleased with the service and highly recommend it. The price vs. performance is outstanding! The only time I've had issues is in stores etc. where coverage is usually spotty on any network.
Hi, Leland! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Received notice of discontinuation of service due to automatic payment not made. Called Puretalk and no one could access my record. Tried to make payment with 2 different Reps but they couldn't access record. Tried Quickpay and got message that it could not access that TAX record, Called DiscoverCard and found that payment request was never received or would have been paid. Added that to ticket.
All told I spent over 1 hour trying to solve a problem that did not exist anywhere outside of PURETALK, The Reps were great but After all of my effort I had to try to call and find out on the 8 if it had been resolved and the ** number was not usable. I emailed and got a response back that everything was all right. Soooo all staff great. Company computers suck which goes to IT and upper management. Outside of that for a year it was great.
Hi, Rick! We’re sorry to hear you experienced issues with Autopay. A system error occurred while attempting to process your payment that has been corrected. Please accept our apologies for the inconvenience this caused you. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
The best thing I can say is I've had no issues. No drop outs, good reception, and no dead spots. The price is way cheaper than the big 3. I am retired and on Social Security and don't need a lot of data in my plan. Pure Talk fits the bill for me.
Hi, Robert! It's great to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
PureTalk has been a great option for me! The pricing is really affordable (especially after the recent plan changes) and I get great coverage. I don’t like contracts, so being able to pay month to month and still get a great deal has been really awesome. Customer service, while only being available over the phone, has been really helpful and quick to solve any problems I’ve had. For the value, I can’t recommend PureTalk enough!
Hello, Joseph! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for assistance. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I am happy to say that with each event the service techs are more helpful and listen better, I travel miles for my job and on occasion I will drive into an outage or home to one. I was a little disappointed that after I paid extra for a roaming card and when I returned back to USA then you decided to add 75 countries to be in our plan, keep up the good work! Thanks for savings! James
Hi, James! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Providing excellent customer support is our top priority, and we're proud to know our support teams are improving with each call. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Transferred my service several years ago and have never looked back! I have never had a problem. Have recommended your company to several friends and family. I appreciate the added services at no extra expense. Will be a faithful customer for many years to come. Thank you for being honest and dependable.
Thank you for being a long-time customer, Gina! We're excited to hear you're enjoying your service. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Once low speed data kicks in the ridiculous speed that you slow it down to is the slowest in the industry basically and then the process of getting it back on is also crazy having to call each time and if you’re closed mind you at 10pm EST even though it used to be 12:00am EST. The fact I can’t reactivate my own low speed data from an app is crazy to me. There is a lot of work to do. You need faster low speed data and an app or some kinda automated process in which to turn my low speed back on because for the money I pay $70 a month for one line I could easily get a different service for the same or lower but I’m trying to stick it out for a while longer but my high speed data only last 3 weeks and then nothing. It’s cold molasses slow for the rest of the time.
Hi, Matthew! We’re sorry to hear you’re experiencing issues with low-speed data. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. Typically, you can expect to experience download speeds of 4-35Mbps and upload speeds of 1-5Mbps with an average device-to-network edge round-trip latency of less than 60ms. You may add data to your plan through your account portal at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose Cellular Data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
It seems I always have to turn my phone onto my home Internet quite often. It keep switching back onto Pure Talk on many occasions. I have the settings on phone set to hook up automatically to home Internet? Not sure why this happens. I currently use T-Mobile wireless Internet and have a good connection. I don't mind using Pure Talk data, but because I'm on a limited plan, my speed can get throttled when I go over my plan's data. Thanks again for checking on this issue for me.
Hi, Jeff! We’re sorry to hear you are experiencing issues with mobile data automatically enabling on your device. You may contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
The reason I rate it as good is mostly because the service in our area (small town) could be better. Customer service is average and the Samsung phones could be a better quality for how much we paid! Dealing with Samsung is a totally different matter! You may want to buy Apple phones!
Hi, Joe! We appreciate your feedback, as it helps us to improve our service. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. – A.M.
Reviewed March 12, 2024
So far I am pretty satisfied with Pure Talk. The only thing that is a concern, I do receive all my text messages but I don't always get notified. I don't think it's the phone because I didn't have that problem when I was with Verizon. I do receive all my calls, it's just once in a while my phone won't vibrate when a text comes in. Any ideas?
Hi, Daniel! We’re sorry to hear you are not receiving text notifications. We recommend contacting our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
The coverage around Idaho Falls is a little inconsistent. Most of the time there’s just 1 or 2 bars. Once in a while there’s 4 bars. The coverage changes drastically from block to block. I can’t always FaceTime my little boy during my lunch break because of this. I know it’s a small city, but I mainly just need my phone for emergencies and the price is right with PureTalk.
Hi, Gretchen! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
You describe in your advertising that your signal at Pure Talk is as good as all the big carriers! That’s a lie! We had Verizon before we switched Pure Talk. Now we have all kinds of problems with our signal! Very disappointing. Would like somebody to get back to us with a solution.
Hello, Dale! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
My wife and I made the switch from Verizon over a year ago, and now we are working on getting all of our family moved over. While moving my mother-in-law from Verizon, we had to call Verizon who put us on hold for 45 minutes due to an error on their site. However, once we got what we needed and called Pure Talk, they answered the phone immediately and got everything we needed within minutes which was refreshing. I have been and continue to be amazed at every interaction.
Thank you for switching to PureTalk, Michael! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I appreciate the service supplied by PT. Heard recently that Verizon was down, PT was down a couple weeks ago but came back in the afternoon. I really appreciate the price as compared to Verizon as my prior service with one cell, PT is half with now my 2 cell phones. Great going PT.
Hello, Peggy! We're happy to hear you're enjoying your PureTalk service and saving half on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I am completely satisfied with PureTalk. My service is outstanding and the rates are phenomenal. Whenever I have had the pleasure of speaking with a PureTalk representative, they have been polite, courteous, understanding, personable, knowledgeable and friendly. You are truly amazing, and I couldn't be happier. I have recommended you to people I know, and those who have switched are extremely happy.
Hello, Holly! It's fantastic to hear you're receiving excellent customer support and enjoying your PureTalk service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
It took more than a week and several hours on the phone in multiple calls to add my 93 yr. old mother to our account. Plus, the online document showed that her existing Apple phone was compatible. It wasn't and we had to buy a new phone. That also meant moving her information over and some of it was lost. It should not have been that difficult.
Hi, Aaron! We’re sorry to hear you had difficulties with switching your mother’s line to your account. Please accept our apologies for any miscommunication regarding device compatibility and for the inconvenience this caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I have had Puretalk for over a year and the service has been great. I have used it all across the southeast from Louisiana to Florida and No dropped calls, even while traveling. I was skeptical for several years and glad I finally tried it. The savings is incredible. I tell everyone I talk to they need to switch.
Hello, Marco! It's fantastic to hear you're receiving excellent coverage and saving money on your monthly bill by switching! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I had Pure Talk since 2010. And I haven't seen any reason to change or real competition. The new calling from international countries is a real plus for me, because I'm going to start traveling, and changing phones, and dropping those tiny cards while on the move is scary. I hope you add Brazil before June. Thank you for keeping these options affordable, for people who use their cellphones when out in the streets. Me mostly for Ubers.
Thank you for being a long-time customer, Richard! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Love the cost and even opted to pay slightly higher thinking it might get me fast more clear service. I’m not super thrilled with the clarity. In my home office which has line of sight to my router, everyone complains that my phone is choppy and broken up even though I’m supposedly running on AT&T bands. My AT&T service was much clearer but stupid expensive so when I make calls I grab my pad and pen and walk either outside or next to my router. Just not great clarity.
Hello, AJ! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I would say that Pure Talk has done its job in keeping me fairly mobile since I left Verizon. My main complaint with my experience as a whole, is my bill. I started at $28 per month for one line on the 5 gig plan. Then with no warning and no explanation it went up to $30. Since then it creeps up a few cents a month. I know prices across the nation are rising, but when I signed up with Pure Talk, I was of the understanding that it was a lock in deal like Straight Talk, Patriot or Mint. I don't think I would have felt as frustrated with a single rise if I would have received a heads up or an explanation. However, I received none.
Additionally, the fact that it keeps creeping up a few cents a month makes me wonder if it will ever stop and what I will be paying once it does. I don't think that is right. Overall, I usually have decent signal. Oh and I forgot one other thing. I'm not sure if this has to do with Pure Talk or if it's my phone but there are times it will drop a call in the middle, won't call out or won't send a text. With my bill continuing to rise I feel like this shouldn't be an issue (An issue I've only had since I switched to straight talk) and yes, I do have a compatible phone.
Hi, Hannah! Taxes and fees can vary depending on your city and state. Please accept our apologies for any inconvenience this has caused. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. Regarding your service issue, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I've been extremely happy with PureTalk. Friendly, helpful employees and great prices. Plus a 10% veteran discount! I pay roughly $10 monthly and have never had to pay extra for data, text or talk! I love PureTalk and also the fact that it is an **, patriotic company with U.S. representatives.
Wow, Dale! It's wonderful to hear you're enjoying your service and taking advantage of our military discount! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Had tech help me 3 days in a row, but we could not fix the problem. Phone kept going in access point names back to MNVO eReseller even after I moved it to PureTalk reseller and turned the phone off. The phone would do this on its own and still will not send picture messages very good.
Hi, Douglas! We’re sorry to hear you’re experiencing issues with multimedia messages. Please accept our apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
Pure Talk is the best phone service I have had through the years. I am a senior and appreciate the value. I have researched the other companies that target seniors, and you pay more for a comparable service from the competition. I live in a rural area and my service works great. With my previous provider, I had to go out on the porch to talk. Customer service was good as well.
Hello, Ronald! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
For my area, the cell coverage is average at best even in and around Omaha, NE. It gets worse as you move outside of the metro. The price for the data plan and having a phone is not what I expected and if I would of known you were piggybacking on AT&T network I would have asked for a cheaper per month rate.
Hi, Eric! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I use my GPS extensively for my work and personal life. For the past month or so it has been very sporadic and is almost always slow to adjust to my changes in location. Are there any particular reasons that would account for this and/or is this decrease in performance the new normal?
Hi, Michael! We’re sorry to hear you’re experiencing issues with your GPS. Please accept our apologies for the inconvenience this caused. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I wanted to upgrade my iPhone, and another company offered a free iPhone if I upgraded so that is what I wanted because the iPhone is what I'm familiar with. As a customer of Pure Talk I was very happy, no complaints, I think Pure Talk is a great company. I will recommend Pure Talk to my friends and family and my neighbors. Thank you very much.
Hi, Madeleine! We completely understand the need to get the best deal possible for devices and service. We're happy to know that while you were a PureTalk customer, you enjoyed our service. Should PureTalk fit your needs in the future, please feel free to reach out to us. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
If I thought anyone cared I’d go to the trouble of describing my experience. I was given misinformation prior to a trip to Mexico and when I called customer service (oh yeah, sometimes 611 works and sometimes it doesn’t I was told), I was told that it was my problem, not Puretalk’s problem and one of the “customer service” persons said “Yeah, we’re just getting the run around”!!!!! Hello, how great is that?
Hi, Linda! We're sorry to hear about your experience with PureTalk. Please accept our apologies for any miscommunication and if you received anything other than an optimal customer service experience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I wish PureTalk would offer mobile hotspots and data plans. It seems like everyone else offers this and I can find no reason PureTalk doesn’t. And I don’t mean a mobile phone where you can select to use your phone as a hotspot. Please please offer this service so I don’t have to go elsewhere.
Hello, Jay! We are always working to improve our service and expand our device and plan options. Please check back to our website in the future for any announcements. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Don't feel these are competitive with Mint Mobile. I pay $33/mo for 5 gigs. Service is ok. Will search for better rates. Likely to change providers when I get time. Staff is friendly and helpful. Have a nice day. Thank you.
Hello, Michael! We understand the need to get the best value possible for service. You may contact our Customer Service department by dialing 1-877-820-7873, and our agents will be happy to assist you with lowering your monthly costs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
We have had PureTalk for quite some time now, and have been very satisfied with our service. The coverage has been excellent. We would definitely recommend PureTalk to everyone we know. Everyone we know uses the other carriers and are paying a fortune and the service is not as good. We also like that they are in the United States and can talk to them and not be on the phone for hours.
Hello, Mindy! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
You ask me about Pure Talk, yeah, the company as far as doing what they it’s ok, probably will change carriers. The reason there, others that have the same service for less without the completions for let’s say better pricing outside of that it is what it is. Take care.
Hi, J R! We understand the need to get the best value possible for service. You may contact our Customer Service department by dialing 1-877-820-7873, and our agents will be happy to assist you with lowering your monthly costs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I have noticed that I cannot access web pages away from home and my modem, even when I show 4 bars in my 5G. Why is that? It is strange that I have no problem with GPS when away from home but can't access the internet. I should be able to access the internet anywhere. I am very happy with service at home with my internet provider.
Hi, Mary! The network settings may need to be adjusted on your devices. For instructions, visit our website at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I love my service, however, last August I was traveling through Pennsylvania and didn’t have service at all. I was depending on the GPS on my phone to direct me. I got lost and had to purchase a road atlas to direct me to where I needed to go. That is the only trouble that I have experienced with my service. Where I live and any direction I go locally. I do not have a problems.
Hi, Janet! We're sorry to hear that you experienced service issues in Pennsylvania. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I was having trouble with my phone receiving calls and text. I was told that it was no longer supported by the network and that I needed a new phone. I am still using the same phone over a year later. The problem was with the main carrier doing service work.
Hi, James! We’re sorry to hear about your experience with our Technical Support team. Please accept our apologies for any miscommunication regarding your device’s compatibility. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I called to add the $10 Apple Watch cellular service. Explained to person who answered my 611, went through all my info, she then transferred me. Guy who answered asked for all my info, then said he would have to transfer me. I asked if I would have to AGAIN give all my info and when he said yes, I disconnected the call. Ridiculous!!
Hi, Darlene! We apologize for being transferred multiple times, as our goal is to provide one-call resolution with minimal transfers. You may visit our website at https://www.puretalk.com/apple-watch-support for instructions on how to add cellular service to your Apple Watch. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
Aside from wanting to smash my phone from time to time I am pretty happy with the phone service from PureTalk. With boost I had a 35 gigabyte hotspot. I miss that. There are times when my data is choppy and slow but that is primarily terrain obstructions.
Hello, William! We're sorry to hear that you're experiencing data issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
Have had a great experience so far. Was a Verizon customer for many years but have no interest in going back. Plan to stay with Pure Talk for a while. It's been very good so far. I recommend Pure Talk to all my friends. Prices are very reasonable. Have not had any problems with the company. My phone has issues at times but the phone is about 6 years old or somewhere around there.
Thank you for switching to PureTalk, Douglas! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Finally, cell service without the ridiculous (and ever increasing) price tag plus 'fees'. It's about time small companies take on large corporate companies who don't care about their customers and think it's perfectly okay to over inflate their prices and tack on 'service fees'. Let competition reign. I have the same service as I did with AT&T, but at a quarter of the cost and better customer service. The customer service with PureTalk has been superb and the agents don't sound as if they're reading from a script when I need an answer from them.
Hi, Israel! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
The reason I dropped PureTalk had nothing to do with your service, which had been excellent. A competitor offered me a heck of a deal on a new premium phone, however. I like supporting your company so I'll probably be back in a few months after they unlock my phone.
Hi, Carter! We completely understand the need to get the best deal possible for devices and service. We're happy to know that while you were a PureTalk customer, you enjoyed our service. Should PureTalk fit your needs in the future, please feel free to reach out to us. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Our phones went on DST which is wrong for Arizona. Had a hard time correcting the setting. My husband has a 928 prefix (Arizona) and his also went on DST. NOT happy about that. When we had ** it didn't change. Please note this problem for the future when DST ends. Other than that we're satisfied with Pure Talk.
Hi, Sarah! Your time zone settings may need to be adjusted on your devices. For Android, you may follow the steps at https://support.google.com/android/answer/2841106?hl=en. For iPhones, visit https://support.apple.com/en-us/101619. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I waited for at least 30 minutes on phone while I had to hear Pure Talk's spiel over and over again. No representative ever came on so I finally hung up. I realize you are busy signing up people but you also owe something to those of us who signed with you earlier!!.
Hi, Patsy! We apologize for the extended hold times you have encountered and any inconvenience this has caused. We're aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also through our contact form at https://www.puretalk.com/contact and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Unlimited data means unlimited data not a 5000 or 10,000 or 100,000 minute limit. It means unlimited. There should be no circumstance at which any of my lines should have to deal with their cell service being cut off so they cannot communicate. Under any circumstances unlimited means unlimited. I should not have to request additional minutes when I have an unlimited plan.
You also advertise American customer representatives. Several times I have spoken with someone and there is a language barrier making your Customer Service completely unsatisfactory. And now I have run into a problem today where I am unable to reset the minutes on one of my lines so even after I contact customer service one of my cell phones is completely useless. Not what I’m paying you for. I feel like you owe me my money back for this month and last month, because you cut off my cell service to one of my lines unlimited means unlimited. You have advertised falsely. That is fraud.
Hello, Samuel! We’re sorry to hear you are experiencing issues with your calling feature. Please accept our apologies for the inconvenience this has caused you. Our plans include unlimited calls and texts. We have submitted a ticket to our IT department to add your lines to our high-usage list. This will help to resolve the issue and avoid calling in to reset your calling feature. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Pure Talk turned out to be a blessing. So glad we made the switch. Veterans helping veterans. Any questions I’ve had have always been answered quickly and professionally. Thank you Pure Talk for being a true customer service oriented company. Anyone who is interested in saving money and getting phone service that is just as good or superior to the “big three” should give Pure Talk a try.
Thank you for switching to PureTalk, William! It's fantastic to hear you're receiving excellent customer support and enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I was tired of paying such high prices for my cell phone. I needed a new smartphone and reasonable prices. I am a senior on a fixed income. I have been extremely pleased with the excellent customer service and the prices from Pure Talk. I highly recommend this company. They utilize ATT towers and have the same excellent quality at a much better price.
Hi, Scotty! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I may be old fashioned, but Pure Talk is a breath of fresh air. It's a pleasure to deal with a United States-based cellphone company staffed with knowledgeable, English-speaking customer service representatives. Typically, Pure Talk's employees are readily available to help answer questions / find solutions to problems. Other firms would do well to follow Pure Talk's example, rather than out-sourcing customer service functions to third-world Pacific-Rim countries where people hired are often barely able to speak understandable English.
Hi, William! It's fantastic to hear you had an excellent customer service experience, as this is our top priority. We're proud to have our Customer Support 100% based in the US. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
The service I have been provided has been the best I have ever gotten!!! It changed my opinion about cellular providers. I have no complaints. I have used pretty much all other services and there is no comparison between them and the service I receive from Pure talk. Thanks so much for what y’all do.
Wow, Lucas! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
We had to set up my phone to recognize pure talk signal. She the tech that was helping me stayed with me till everything was working. She was very patient and helpful; I really appreciate her efforts and final success with helping me. I am very happy with the service that pure talk offers, although I do however run into spots near my house where I lose service.
Hi, Sean! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data.Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Great service, great price. I had Pure Talk cell phone service for quite a while and was very happy with everything about Pure Talk. I would recommend it to anyone. The price was great, the service was great, customer service was great. Better than Optimum for sure, better than At&t, T-mobile, etc.
Thank you for being a long-time customer, Jerald! It's great to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I was totally disappointed with customer service experience. I was charged for early termination even though I did everything to return the equipment within the promotion period. Followed up with many representatives and repeated myself over and over again. Totally dis-satisfied with how my situation was handled by Pure Talk.
Hi, Catherine! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that your refund was posted to your payment card on 11/30/23. If you have any further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I highly recommend Pure talk.... The service is great & I have never lost a signal no matter where I have been!!! I am so happy to not have to deal with mega companies with my cell service.... So very happy with this company!!! My brother whose job takes him thru the mountain areas of 3 states recommened to me.. The price is great & an American company & He told me he has never lost service while in the mountainous areas.
Hi, Gail! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I was excited to try PureTalk after it being recommended to me by a podcaster that I listen to. It sounded appealing to try a company that apparently uses the same cell phone towers as the big companies use and saving money on my monthly bill. But to be quite honest, my service (referring to my signal, not customer service, which is good) is worse than it was with Verizon or AT&T. I use my cellphone as a means to make a living with driveshare apps and it is essential for me to have perfect signal at all times. My signal drops out all the time and I find myself always having to restart my phone to regain or search for a signal. If I had to rate my signal consistency from 1 to 10 it would be a 2 or 3. Hopefully you will improve your service area soon, as I am running out of patience. Thank you.
Hello, Michael! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I can always count on my service, and the lower cost is a plus. I always tell everyone about your service. I keep hoping for referrals. The incentive for travel abroad is a plus. Are there any new promotions coming soon? Keep up the good work! We love you being there.
Hello, Dorothy! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Please check back to our website for future announcements regarding our promotions and discounts. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Everything works great accept for the cellphone signal itself. The signal at my home is typically only one bar and the quality of connection when I use the phone for calls is a bit weak. Other than that - the service is GREAT! My texts go through quickly and the internet works well on the phone most of the time - sometimes when not on WiFi it can be slow and sluggish.
Hello, Robert! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
My husband and I signed up for international cell service while in Spain on 2/10 or 11 (depending on your time zone). I never had access to service while there and according to your technicians I used all cellular data by the 12th. That isn't accurate, but they appear to be the final word. The service never worked. My husband was not able to make any calls with his and I don't know if he attempted to use internet or apps. - Several phone calls and no return calls, plus the denial of being given a refund has left us dissatisfied with your international service.
Hi, Paul and Patti! We’re sorry to hear you were unable to utilize service in Spain. Please accept our apologies for the inconvenience this caused you. We have applied a credit to your account for the international roaming top-ups. This credit will be used toward your next bill on 04/10/24. You may view the credit through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We love our PureTalk and tell all of our friends about it! The pricing, service coverage, and the ability to change my plan as the need arises, are all reasons that we love our PureTalk. The "big" name phone services cannot really compete with PureTalk. I have never experienced a "dropped" call with PureTalk and highly recommend this phone service provider.
Hello Guy! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
My SIM card suddenly stopped working resulting in my phone not being able to send or receive calls or texts. There was no guidance on your website on what to do. And I was disappointed there was no chat function. I had to borrow a work colleague's phone to call to speak to someone. I was advised to order a replacement SIM card. The instructions that arrived with the SIM were for activating new service & did not work to activate a replacement SIM. Again I was unable to call or chat with someone to identify the problem. I emailed your help support and they advised me I need to call as replacement SIMs cannot be activate on your website. I didn't have a alternate phone to call, so I had to wait another day for my husband to return from his business trip to have access to a phone.
Hi, Sue! We’re sorry to hear about your experience activating your replacement SIM card. Please accept our apologies that we currently do not offer a chat feature on our website and for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. For security purposes, we cannot make changes to an account via email or social media chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
When I switched to PureTalk I didn’t experience any change from what I previously had except that I was saving a lot of money each month. One of the nicest feelings is that I know that the company is made up of Vets and patriotic people. It was great that my husband and I got to keep our original numbers.
Hi Leslie! We're excited you're receiving excellent service and saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I have been extremely happy with Pure talk since day one. I like being able to speak with a person when I have a question. I love that I always get to speak with a person who speaks English. I have and will continue to send people to pure talk for their phone service.
Hello Brenda! We're proud to have a US-based Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
We are very pleased with the service we receive from Pure Talk. I have been contacted many times by my previous provider asking me to return to their service, but I am happy with Pure Talk at one third the price. I plan to continue the service from Pure Talk.
Wow, Kendra! We're delighted you're saving money since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I have been a part of Pure Talk for about 2 years now and have no complaints with service or connectivity. My wife joined too shortly after me. We have nothing but praise for you all and have told friends and family about your stellar service. Thanks so much. Keep up the good work for America. God bless.
Hello Michael! We're excited you're receiving excellent service since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Signing up is seamless. It is easy to use an existing phone with step by step instructions. Custom plan to pick from, you choose what is best for you. A great selection of phones if you want a new phone with great prices. We find reception is really good no matter where we go barring any mountains. Like the Rockies.
Hello W. Kirby! We're thrilled you're enjoying your PureTalk service, and are glad the transition was seamless! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Overall, I would recommend PureTalk. We have saved money which was one of the main reasons we switched over. The coverage and dependability was as good as our old service. The customer service has been mixed for me. When we did the change over it end up being quite a process (but we did have eight devices). Also, sometimes I have had one customer service person tell me something and then it is contradicted by someone else. I also wish there was a way to contact customer service through the website by email. I would prefer to just send an email instead of calling.
Thank you for switching to PureTalk, Ken! While we’re happy to hear you’re enjoying your service, we’re sorry your transition was not seamless. Please accept our apologies for the inconvenience this caused and for any miscommunication on our behalf. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Love the price for the plans. Especially love the US based customer service, Not that I have to talk to customer service often but when I do it is nice to hear US based support. A** network at a fraction of the cost. Plus there are now watch plans. I switched my whole family from the high priced top 3 companies. No one is sorry they switched.
Wow, Joseph! We're thrilled you're enjoying your PureTalk service and have received excellent assistance from our Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I'm very pleased with the service. I transitioned from AT&T and noticed no change in my service. I'm retired so the savings per month was a big plus for me. I would recommend Pure Talk to anyone who wants the same service as the major carriers at half the price!
Thank you for switching to PureTalk, Guy! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I’ve been using Pure Talk for a few years now. My experience with the company is very positive. From the incredible pricing, to the clear signal, to the excellent customer service - Pure Talk has it all! I strongly recommend Pure Talk to anyone wanting a quality phone service, while saving a lot of money.
Hi Yvonne! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I had Verizon and am opposed to their politics, but coverage was far better than Puretalk. Not going back, but whatever towers Puretalk uses are sub-standard. The service with Puretalk is first rate and commendable. English as a first language is a big help with tech support, also.
Hi, John! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
My problem with Puretalk is I can't receive or send pictures unless I'm home with my wifi. I never had this problem with my previous network. Can you fix this problem. I hate waiting more than hour to get customer service.
Hi, Raymond! We're sorry to hear that you're experiencing issues with multimedia messages. Please accept our apologies for this inconvenience and the wait time you encountered reaching Customer Service. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I've had Pure Talk for approximately 6 months and I am very happy with their service. I can't tell a bit of difference from the big companies as far as the coverage. It's always been a clear connection. Pure Talk is a very professional, friendly service company. Couldn't ask for anything better!
Hi Betsy! We're excited you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
When I called to inquire about service for my cell phone, your customer service staff was extremely helpful and polite. It is difficult to receive polite these days. Transferring my service was very easy using an eSim. I have been happy with my service and am glad to no longer be giving my silent nod to AT&T's donations to causes I do not believe in.
Wow Pamela! We're elated to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I was a Verizon customer for nearly 20 years but when the takeover of America by big corporations became so blatant I switched all of my business to local and veteran owned when possible. I never noticed any difference in quality of connection or anything, the transition was seamless. I love PureTalk!!
Hi Kimberly! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Always answers quickly, by someone who speaks English. I am told also answered by someone in the USA- that is a strong plus! A great value as well. I recommend PureTalk to my friends. Wish I could do more like, instead of upping bill to next dollar... Make a random contribution for monies towards our vets.
Hello Patty! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Compared to my past account with Verizon (I still have 2 devices with them) the cell service is greatly reduced in my area. In order to access internet efficiently in front of house I need to turn off cell service & access Wi-Fi very close to house where signal is strong. I just tested this at 3/11/2024 @ 2:40pm PAC. I have 1 out of 4 bar of cell svc. My son has a GIZMO/verizon svc & he’ll have cell svc when I do not. Since this is a child device call parent/gps tracker only this is a HUGE issue. Please confirm. Note: PURETALK ASKED for a review so here it is.
Hi, Keith! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We have had PureTalk for about 3 years now. We have been very pleased with the service. The price is very reasonable. Also, we have only had to call with a question/or to get help on our accounts a few times, but every time we have called we have gotten someone we could understand - which is VERY nice! The representatives are always very nice and very helpful.
Hi there Deborah! We're proud to have a US-based Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I was happy with the service when I first got it. For the past 2 yrs I have not been able to use my Hotspot and I called in for help and was told it was a Samsung issue. But Samsung says it is not them and that you have told several of your customers the same thing. So I have an issue with the dishonesty of your company.
Hi, Richard! We’re sorry to hear you’re experiencing issues with hotspot. We can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. Please accept our apologies for this inconvenience. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I love Pure Talk because I never have service interruptions & love having my bill be lower than it ever has been with other carriers. I love how easy it all is - the only thing I wish I could do differently is be able to pay my bill direct from my checking instead of using a Debit card.
Hi Debbie! At this time, payments can be made via credit or debit card. We're always working ot add new services that make it easy to be a PureTalk customer and may allow payments via checking account in the future. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I have no complaints about my service or its cost. Whenever another company asks me about my service and its cost, and I tell them, they have nothing more to say. My Pure Talk serves as a backup when my internet service is out of order. I'm glad I have it.
Hello Rebekah! We're pleased you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I'm already tired of Pure talk. I went with you because of radio commercials telling me I could get my service for $20 and I even get a free hot spot. The $20 a month plan dragged too much so I had to increase my bill to the $30 plan. When I used my hot spot one night and it quit working I call and find out I only get about 5 hours of streaming per month. I've only had a hot spot with one carrier years ago and it lasted all month. Then over this past weekend I ran out of data from watching movies on my phone, I've NEVER ran out of data before. But the kicker and the reason I'm going to leave pure talk is because of the pin number I set up when I started my plan. I have never had any help at all from your customer service because I can never remember that pin number. That is a big enough list to leave pure talk. I wish I would had stayed with my previous carrier.
Hi, Chris! We’re sorry to hear about the issues you have experienced with your hotspot and data usage. Please accept our apologies for the inconvenience this has caused you. We recommend closing unused apps and connecting to Wi-Fi when available to reduce data usage. You may also enable Data Saver or Low Data Mode on your device. You may add hotspot or mobile data to your plan through your account portal at www.puretalk.com/account/login. After signing in, select the Add-Ons tab. You may view and change your PIN by selecting the Profile tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Great service for a good price. I pay more for internet WIFI than I my phone bill and use my phone 2x the amount than I use my WiFi. Do you think you will get into the WiFi business in the future? Thanks again for the great service. I will be your loyal customer.
Hi David! We're always working to add new services that make it easier to be a PureTalk customer and may offer home Wi-Fi in the future. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Love Puretalk. Joined because of endorsement by AMAC, Mark **, and Sean **. Have never had a dropped call or lack of service. Love your USA based English speaking staff and your Veteran ownership. Very easy to do business with you. Can’t beat the price or value. Recommend to everyone. Thank you!!!
Wow, Jay! We're thrilled to hear you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 11, 2024
Voice mail does not tell you the time of missed call. Doesn't alert you that you got a call. You only see it by chance later is the display of messages. Mostly Norton adds, or junk mail. Messages. You may find your voice mail there. But with no time or date stamp. Lots of junk mail pops up.
Hi, Dan! We’re sorry to hear you’re experiencing issues with voicemail and receiving spam messages. Please accept our apologies for the inconvenience this has caused. We recommend registering your phone number at https://www.donotcall.gov/ to reduce telemarketing calls. We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We were looking for an easy and affordable phone service before we retired because we would be on a fixed income. We haven't had any difficulties with it since we switched over to Pure Talk. We can talk to a real person who is knowledgeable, helpful and polite when we call Customer Service. We have recommended Pure Talk to several friends and family.
Hi Diana! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Overall happy with the system. I am concerned with my two remote 'keys'. They don't always respond to activation. Even while in the house and makes me unsure if I'm protected when I leave. Also wish keys came with a cover to prevent accidental activation.
Hi, Mark! We recommend contacting the device manufacturer if you are experiencing issues with remote activation. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We can only get one bar in our home so we couldn’t even use pure talk if it wasn’t for WiFi calling. Around town service is only good in spots. We will probably have to switch to another phone service because of this. The price is good and we like that Prue Talk is a Woke company.
Hi, Edward! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
My husband and I are very happy with Pure Talk. It’s easy to pay, no paperwork - right out of acct each month. No price changes! No contract! We can stop whenever we want. Although we won’t stop because this is the best cell phone service we have ever had!
Hello Diane! We're pleased you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
We sometimes have a difficult time with dropping calls in our home. We wish the coverage in our home was more dependable. Since we do not have a landline the cell coverage in our home is important. When we were with Verizon the coverage in our home seemed more dependable. Other than this issue we have been happy with our Pure Talk subscription.
Hello, Monte! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Pure Talk offers wonderful service and has a great coverage area. I drive truck and get service wherever I go. They are helpful and quick to provide customer service if I ever need to call anyone at Pure Talk. The cost of the plan is less than that of other plans. The service is the same or better than other plans. I would recommend Pure Talk to a friend or anyone who needs cell phone service at a low cost.
Wow, Steve! We're happy to hear you're enjoying your PureTalk service and receiving excellent signal. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
My wife and I both use your services and we are very pleased. We would like to know if the phone can be used as a hot spot for internet access. We are also happy with the price as we are senior citizens. Customer service has been good too in explaining different options. Thank you.
Hello, Arnold! We're pleased you and your wife are enjoying your PureTalk service! Each of our standard plans includes mobile hotspot data. At this time, we can guarantee mobile hotspot on iPhone 6s and above. However, this feature may not function on all Android devices. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
In general, I appreciate the service. It is so nice to have a reputable alternative to a company like Verizon. And the monthly fee is affordable. I have had issues in the past, but most of the time after turning my phone off, then on or updated the software, the problem was solved. Thank you!
Hello Patricia! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I selected Pure Talk, because Candice Owens and Ben Shapiro endorsed it, and it was advertised as great service, but very affordable. In my experience customer service is always very friendly. However, every time I’ve called the ball's put back in my court to resolve the issue. I don’t receive text from my other family members that also use Pure Talk on my account. I have trouble receiving images and I do not get good reception often at my home Even using Wi-Fi.
Hi, Lyndsey! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you need further assistance, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We have been very pleased with the service and reliability of our Pure Talk phone service. We have been customers for a couple of years, or more. I would recommend this service to anyone wanting reliability and affordability. We have really enjoyed being able to use our phones as hotspots for our laptops when we have experience power outages.
Hello Mark! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I like the affordable bill but the 5G service is not great. I often at 1-2 bars of LTE and even when my iPhone says I have full bars of 5G the service is really slow and inconsistent. I'm primarily in the Seattle Tacoma area. It's workable as I don’t really use the internet or stream anything other than spotify when I'm away from home wifi but I would consider another service if they offered a lower price because I don’t think the coverage could get any worse.
Hi, Joseph! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
After I got hacked I immediately called Pure Talk and told the operator what happened and she took all my info and told me to go to the bank and tell them what happened. I had gotten several texts thinking they were from pure talk and some how it was the hacker doing that. Everything got fixed but I received a call from Kady from pure talk and we went through everything that went on and it made me feel better knowing how professional everyone was.
Hello R J! We're glad your accounts were secured quickly! If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Recently, the credit card I was using had been compromised. After receiving a new card, I called all of the companies I had using auto-pay to update them with the new card information. I failed to remember that Pure Talk should have been included in the update. After, you ran the old card number and it failed to pay the needed amount. I received a very 'threatening' note basically giving me 24 hours to correct the situation or my service would be discontinued. I did not appreciate the tone of the notice nor the time frame given to correct the problem. I nearly terminated my relationship the same day. In fact, I'm still contemplating ending our relationship due to the tone of that message.
Hello, James! Please accept our apologies for the automated email notification regarding your payment issue. Our system will attempt to process a payment for 7 days from your bill date. Your service will not be disrupted during this time. After the 7 days are up, your account is at risk of being deactivated. You may update your payment method through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab and choose Change Autopay. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I would give a better rating if customer service was more helpful. I started service with Pure Talk just a few months ago. I called in with a promotion and was supposed to get unlimited calling text and data for $35 per month. When I called in for that promotion the rep decided to lower my plan and tried to help me out. She said if I don't use that much data I can have a lesser data plan. Well come to find out I needed more data. When I called in to change my plan I was not allowed to get what I originally asked for. There was a promotion just after the one I used which offered a free phone which I also called about. Once again I was denied proper customer service. I was told I would have to leave Pure Talk and come back to get that promotion. That seems ridiculous. I am paying too much on my newest plan and am very unhappy. Does anyone care? Or is it just about the money?
Hello, Edward! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To receive the free Samsung A15 5G, you must activate a new line of service and remain on AutoPay. Service must be activated within 30 days. You must also select and stay on the $35 Unlimited Talk & Text with 15GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Unfortunately, this promotion is unavailable for existing PureTalk lines. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
When I turn on my faucet, I expect water to come out. It does, so I don’t think about it. When I turn on my cell phone, I expect PureTalk to connect. It does, so it can be easy to take it for granted, but I do need to acknowledge their excellent service.
Hi, RG! We’re happy to hear you’re enjoying your PureTalk service! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Have to admit to being a tiny bit worried about the coverage area of PureTalk having been a customer of Spectrum Mobile for many years. Had no issues with them other than their raising of monthly fees, and had no issues with their coverage area or the clarity of calls or calls getting dropped. So the move to a new service was a bit tense. But after one month all anxieties have been washed away. No issues at all on any dimension of service. So thank you, PureTalk. I am a very satisfied, brand new customer.
Thank you for switching to PureTalk, Michael! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I am happy with the service, except that on a recent trip to the country of Panama I was not able to use the phone locally. Apparently, you do not have an agreement with overseas companies. My traveling companions have T-Mobile and were able to communicate in Panama. Waiting for your comments.
Hi, Antonio! Currently, we do not offer international coverage in Panama. Please accept our apologies for this inconvenience. To learn more about our international service, visit https://www.puretalk.com/international-roaming. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I love my Pure Talk phone service. I talk it up to all of my friends. They think, if it sounds too good to be true, (which you do sound that way) it probably is a scam. I convinced 2 of my sisters to sign up with you and they love Pure Talk also. The Pure Talk employee who helped us sign up was so nice and understood our lack of technical knowledge. She walked us through the whole process step by step. I wish you had internet service - I would be on board right away!
Hello, Shawn! It’s great to hear you’re enjoying your service and received excellent customer support. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I have been a customer of Pure Talk for many years now, and am consistently impressed with the high standards of customer service. Throughout the years, any challenge that I have had has been met with friendly, patient explanations and quick resolutions. Pure talk genuinely has some of the best customer service I have experience in the service industry and is the main reason why I continue to be a long-term customer in recommend to my friends. Continue to exceed expectations!
Thank you for being a long-time customer, Amber! It’s fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
On the map I am at the edge of the 5G range. I thought the 4G would be a little stronger. I do have 1 bar of service but that is on the edge of no service. I Can't make a call with it having 1 bar. I have to use Internet option to make or receive calls and data. When I do travel service is still sketchy at best. In the car with my brother (He uses Verizon) he will have signal and I will have no service in areas. I will probably end service with you when phone is paid off. Until then I guess I'm stuck with you.
Hi, Michael! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I like the company and what it stands for but as a Sr I need lower cost and ability to respond to group texts, so I'm looking at other plans. I can receive group texts, but cannot respond if groups are over 10. The cell signal is typically fine. I also like paying by credit card each month.
Hi, Debra! Currently, we only support group messages of up to 10 recipients. Please accept our apologies for this inconvenience. You may contact our Customer Service department by dialing 1-877-820-7873, and our agents will be happy to assist you with lowering your monthly costs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
My wife can not set up her voice mail to stay and she wants to change her password for voicemail but doesn't know how. I have mine all set up but she can not get hers to set up right. Other than that the phone is great!! Get Puretalk when you want a cell.
Hi, Ronald and Karen! If you’re experiencing issues setting up your voicemail, it may need to be reset. To do this, log into your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab, choose the phone number from the drop-down menu, and select Reset Voicemail. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I switched to Pure Talk 6 months ago, and have had a wonderful experience. The service is great and there have been no dropped calls. And the best part is that it costs less than half of what I was paying with my previous carrier. I have no complaints and would recommend to anyone.
Hi Christy! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
When our contract is finished we will switch back to Verizon. We can talk and text but cannot received emojis or photos. Called several times and you were unable to fix problem. Cannot send you images because our phones will not do that. You are not the same as the big guys as advertise.
Hello, Jerry! We're sorry to hear that you're experiencing issues with multimedia messages. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
When my husband Fred needed to get a new phone, he checked with Pure Talk first, but they were not interested in giving him a good price. So he went to another cell phone company and was able to get a new IPhone 10 at a decent price. Otherwise we are pleased with Pure Talk service, and I still have my phone with Pure Talk.
Hi, Sharon! To receive the device discount, you must activate a new line of service, port your current phone number, and remain on AutoPay. Service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We are extremely pleased with the service!! We live in an area that is pretty spotty for great reception, making a change to our provider is always concerning because you never want it to go worse. So happy we made the change last fall. Best coverage we've experienced since moving here 8years ago!
Thank you for switching to PureTalk, Jessie! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
There is a T-Mobile cell at Happy Inn half way to Kalispell Mt from Libby Mt. It would be nice to have a cell in that area as it is about 70 miles of no coverage. I like the fact that Pure Talk will let me use a credit card to pay for my bill.
Hi, Glenn! We are always working to improve our service and appreciate your feedback. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I just want to say the service Pure Talk provides is amazing. The customer service is out of this world, you talk to a real person everytime you call and the price can be beat. Also it feel great to support a company that shares the same values I have.
Wow, Dwayne! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Brandon, reprogrammed my phone so I can send and receive pictures. Technology is not my strong point, he was very patient explaining how to get to my settings and step by step changing what was there. He is a patient man and a good face of the company, Pure Talk. Thank You!
Hello, Linda! It's fantastic to know our support agent, Branden, assisted you with programming your phone and provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I had two different appts set to get assistance setting up my phone. Neither time did the person scheduled to call me ever called at our time. One later reported she tried but left a vm. This was a lie! Then three days later I got a call that my account was going to collections! I wanted to change for cost AND to send money to a company supporting my values. I do not believe you are that company!
Hi, Kate! We're sorry to hear about your experience with PureTalk. Please accept our apologies for not receiving a callback and if you received anything other than an optimal customer service experience. We have reviewed your account and see that an agent attempted to contact you on 02/13/24 at 2:33 PM EST to assist you with activating your service. However, he did not receive a response and couldn't leave a voicemail. If you need further assistance, our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I switched from T-Mobile to PureTalk (and before that, I've used other wireless carriers). Best decision I've ever made! Coverage is broad (uses AT&T towers), 5G is still plenty fast, and my bill went down to under $20/line with our AMAC plan since we don't use a ton of data. Since we've switched, PureTalk has thrown in international calling and data roaming (features I paid extra for at T-Mobile). Customer service is great and US-based. I would highly recommend PureTalk to my family and friends!
Thank you for switching to PureTalk, Nathaniel! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com