PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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Reviewed March 28, 2024
I always recommend you. My wife has Verizon but is stuck in a plan to pay down her phone. Her bill is at least two times higher, and although phone service is equal, the customer service is not. She oft has to question her bill and people hack her account.
Thank you for switching to PureTalk, Bill! We're excited you've had an excellent experience and taking advantage of our affordable prices! We look forward to having your wife on board. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 27, 2024
To get straight to the point, cellular networks are far more robust than they've ever been before. The economy is simply just tough right now, as a volunteer firefighter being able to maintain reliable service during calls while utilizing an affordable plan is such a relief. I'm very grateful for the service, including members in customer service who have been very responsive and very helpful. Thanks team!
Hi, Jakab! We're thrilled to hear you're enjoying your service and receiving reliable coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 27, 2024
Knowing you are, or were, a veteran owned company and advertise on numerous conservative radio stations, very shocked at the items listed on your cookies when accessing the website. Some seem very intrusive. Surprised current customers aren't offered at least some of the incentives offered new customers.
Hello, Linda! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 26, 2024
When I saw that our Puretalk plan included $5 international roaming and $1.5 international calling, I thought we were set for our 16 day cruise from Santiago, Chile to Miami, Florida (2/19/24-3/8/24). However, in some ports our phones showed no service. In others, they showed service, but our text to family in the USA failed to go through. I think only in one city (I forget whether it was Trujillo, Peru, Manta, Ecuador, or Panama City, Panama) was I able to send a text that went through. Our only communication with family in the USA was via email through the ship's wifi internet service. Our international ports were in Santiago/Vina del Mar/Valparaiso, Chile, Coquimbo, Chile, Arica, Chile, Pisco, Peru, Lima, Peru, Trujillo, Peru, Manta, Ecuador, Panama City, Panama, Panama Canal, and Cartagena, Colombia. Please explain your international service in these areas. Thank you.
Hello, Marvin! We're sorry to hear you were unable to utilize service while traveling. Please accept our apologies for the inconvenience this has caused. We currently only offer international roaming in 30+ countries. We do not have coverage in South America at this time. You may visit https://www.puretalk.com/international-roaming for a full list with each country's rates. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 26, 2024
I was excited to switch to Pure Talk and took advantage of a good deal on the new 5g phone. When I got the phone in, I had some health struggles due to the stronger radio waves and more powerful battery, which also caused the phone to overheat frequently. I had never dealt with these health problems when using 4g phones. Nausea, headache and constant insomnia were the main issues I struggled with. I resorted to keeping the phone on airplane mode 90% of the time, which made a positive difference in my health, but obviously rendered the service useless.
In the process of reporting these issues to call center and trying to switch back down to 4g, (which turns out is not possible with the new devices) I was met with some confusion from some of the staff, even being hung up on once because I probably sounded crazy. One call center staff member lied and told me I gave her the wrong pin number in order to end the call. I don't remember many names since this happened months ago, but it can be researched in my call history. I spent more money ordering an unlocked older phone from Amazon (no 4g phones available through Pure Talk at the time) and the IT department sent me a useful email to help me get it working. I was able to return the 5g phone in the nick of time to get a refund, thanks to a very helpful call center employee. My 4g phone is much safer for my body and I can go on using it without insomnia or nausea.
I used to get 5 bars with Verizon in my home, and with Pure talk I'm only getting 1, even when I was testing the 5g. It still seems to work, but does often cut out when I try using the hotspot for my weekly online class. This is annoying to me, but I'm working around it for now because I was paying about $15 more a month for the same data package at Verizon. I haven't decided whether I will keep Pure Talk for good, but it is adequate at the moment. Many of the staff members are very nice and professional, and I believe in supporting these types of veteran-owned businesses.
Hello, Michelle! We're delighted to hear you've been enjoying your PureTalk service since making the switch! We regret to hear about your health struggles. Regarding the device overheating, we recommend contacting the manufacturer to ensure the device is in good working condition. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 26, 2024
Waiting for a call back to get my wife's iPhone working with your cellular service. It's been weeks. I'm not holding my breath. Each time I call in, I have to explain the same thing to your technicians. It's like you guys don't have a ticketing system.
Hello, Bryan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 25, 2024
As much as I wanted to support the mission of PureTalk, due to a lack of reliable phone service, I had no choice to leave. Multiple times I called requesting support for inoperable service, whether phone calls or text messaging. Multiple weekends were met with no or little service, as well as little assistance to remedy this problem. In fact, one representative said there was nothing she could do for me since I only had 2-3 bars. She recommended I find a new carrier.
Hello, Ashley! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 25, 2024
I thought I was to be charged for oversea call that was fraudulent number. I was reassured it was 1.50$ if the call had been completed, deeply appreciative, we've used many carriers before and Pure Talk reps not pushy sales reps, that too is appreciated. I have recommended pure talk to several people, it is well worth it :).
Hello, Gail! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 25, 2024
This makes it really difficult to become familiar with the phone. Can't set up voice mail or send text, etc. On-line help is sketchy. I could go on but let's leave it at that - Unhappy Customer Don't really want to go on - guess I just use it for an emergency phone when I am away from home.
Hello, D! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. To set up your voicemail, press and hold the “1” key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service and press the * key once the greeting begins. Follow the voice prompts to choose a password and salutation.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed March 25, 2024
Especially impressed with the knowledge the rep had for helping me to prepare my phones to switch to their service. Also impressed with the much lower price for service, which included protection plans!
Hello, Nancy! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 25, 2024
We've been using PureTalk for several years, now, and have been extremely satisfied with the service. Their customer service has been excellent. Making a payment each month is easy, and hassle-free. And we don't have to make a call yearly because our rate has gone up. Also happy to support a U.S. based company! Hoping they can offer international service for travel in the future.
Wow, Sarah! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 24, 2024
My wife and I have had no problems with our phone and internet service with Pure Talk. Sometimes zero is a good thing. I have recommended Pure Talk to family and friends. The rates are reasonable and when contacting Pure Talk we speak to friendly people we can understand and who understand us.
Hello, David! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 24, 2024
When I called Pure talk to get service I was told I could get a new discounted phone now or in a month or so if I choose to do that. So that’s what I did. When I called back a month later, to get the new discounted phone. I was told, "Too late. You already signed up for service and you are now not eligible for a new discounted phone." This is not a good way to treat a new customer. I then had to buy a new phone from Apple at a much higher price. Be honest with your customers instead of false information. I am still bitter about this.
Hello, Neal! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. We do have financing options for existing customers! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 23, 2024
I have never been more satisfied with any previous phone carrier in pricing, service and overall integrity of business dealings. I recommend Pure Talk to others at every opportunity, and have had friends and family successfully change their carrier over to Pure Talk (although not all have cited me as a referral saying they forgot, etc.) but that's okay.
Hello, Donna! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 23, 2024
Best customer service. When we switched several years ago, the new iPhones arrived and were activated with one day! Changing plans is so easy to fit changing needs and the signal under the AT&T network is the same without using AT&T. We have referred friends and they have never regretted switching.
Fantastic, Sandra! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 22, 2024
Updated on 03/28/2024: I received an email in response to my review of our service by PureTalk and it sent me to create an account with ConsumerAffairs and it is only ads to purchase insurance and stuff. I could not find any reply to my review. I can't unsubscribe to the newly created account and it is spam. I am very dissatisfied with this service. Not only do I not have cell service within a 15 mile radius of my home, now I can't even get a reply from you without this mess I had to do with ConsumerAffairs which I do not want. Please reply to me in an email. Thank you, Jerry **
Original review: We are grateful for this company and the low cost for cell phone service. Our only complaint is that Pure Talk has limited coverage. We were told that Pure Talk has nationwide coverage and uses the same towers as Verizon our previous cell phone provider. Near our house we have no cell service until we drive at least 10 miles towards a larger town. In two nearby towns our cell phones have SOS service only. We have an AT&T tower 2 miles from our house and 8 Miles away is a Verizon tower. Maybe you can tell me why our phones won't work in the Bradfordsville, Merrimack and Jack Town areas? Thank you, Jerry
Hello, Jerry! Thank you for your 5-star review and for being a valued PureTalk customer! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed March 22, 2024
Overall I like this service but in rural areas (where I live) the service is not always optimal. I was riding in a rural area with a person who has AT&T service and was using her phone for navigation. I tried to use my phone to search for a nearby restaurant. I had NO service. This seems to be the norm. When I'm in a big city, there hasn't ever been a problem. I think it's because there aren't as many cell towers in the rural areas.
Hello, Sharon! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 22, 2024
1- A basic app that can do basic plan changes and show data usage etc…
2 - A way to upgrade our phones occasionally. (This may exist and I just don’t know)
Hello, Jacob! We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements! Thank you for your 5-star review and for being a valued PureTalk customer! -C.H.
Reviewed March 22, 2024
Every month when my bill is paid I check my phone re "data usage." It always reverts back to zero. I re refuse to do business online. Your rep says on your end it shows 0 usage but it doesn't on mine. Since you are unable to resolve I will definitely find another company. I don't need the grief of spending unless time on the phone every month. Now, a supervisor is saying something about it is showing app usage. Wphew! Really! Good Pure Talk.
Hello, Elizabeth! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Your device's "data usage" setting is a calculation of the data you have used. This is a setting that you have the capability of editing. Since this is more of an estimated calculation of your data usage and does not reflect your remaining data. You can review real-time data usage on your PureTalk Customer portal. Please click on the link below to log into your Customer portal. -C.H
https://www.puretalk.com/account/login
Reviewed March 22, 2024
I really, really wanted to support PureTalk due to your values. I changed to you after being a Verizon customer for over 30 years. I have been very disappointed in my experience. First, the service has never been as good as it was with Verizon. We don't have good service in places that make no sense. But the deciding factor was when I made a trip out of the country and I was essentially dead in the water. Initially I had no service and your rep could not figure out why. I got it working myself, but even with repeated purchases of top-off data, nothing worked. Messages would take forever to send, and if I tried to do anything it used all my data. I used Wi-Fi anywhere I could to avoid using data. My travel experience was an epic fail. As a result I am going back to Verizon even though I have to pay more. I really wanted this to work and I wish it had.
Hello, Marsha! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 22, 2024
I had T-Mobile for over 10 years and they ditched me. My plan with Pure Talk is $11 a month less and I get twice as much data. T-Mobile would not provide T-Mobile lied to me when they said they were going to improve their service. After I called customer service over 5 times and then they ditch me. Enough data. I could only download about 2 or 3 web pages. And then my data would slow to a crawl.
Hello, John! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 21, 2024
I have been a Pure Talk customer for the past few years and can honestly say "I love my Mobile Phone Service!" I've traveled by car over to Virginia, stayed for a month then traveled south down to Florida, stayed for another month and then back over to Texas and never experienced an issue with no cell service. I traveled with my aunt who had a different phone service and she constantly struggled with little to no coverage primarily in Virginia but also in several other states as we traveled through. I am keeping Pure Talk, definitely Tried and True!!
Wow, Cristol! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 20, 2024
PureTalk has been an excellent provider of my mobile phone service for many years. When my android phone stopped working in July 2022 due to the 3G rollover, customer service was very helpful in assisting me with the selection and purchase of an iPhone. Pure Talk customer service is outstanding!
Hello, Robert! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 20, 2024
When AT&T became too expensive, and I had had enough of their poor customer service, I started to shop for a new wireless service. I heard about Pure Talk on the Sean Hanity talk show, I checked it out and liked what I saw. I switched to Pure Talk and I now save $120 each month and I have a better plan and better coverage. Altogether a good move.
Fantastic, Kent! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 20, 2024
The service is as good as it gets without being on a name brand phone line! They're growing too and this has been great since I started. I get more data added in hotspot and country calling. They continue to provide great service. There were times I didn't understand something. They helped me and I've never looked back. I have service in places I need and that's what counts.
Hello, Adam! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 20, 2024
I’ve had nothing but positive experiences with PureTalk and will continue using your services.. I’ll gladly recommend Pure Talk to friends and others who are disgusted with other networks, I’ve recommended recently a couple of people and hope they have contacted you.. Again, thank you for the excellent service..
Hello, Elizabeth! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 19, 2024
When I switched to PureTalk from TracFone, I could not get my data to work. I called customer service and they transferred me to technical support. After finding out a few things, the technician told me that only Android 11 or higher were supported by PureTalk. I had Android 10. That meant either I had to go through the trouble of porting my number back to TracFone and going through switching back; or buying a new phone. Many other companies still support Android 10.
I still wanted to support the American company PureTalk. I saw the deal that I could get the phone I wanted for $50. When I called, they said since I had already been signed up for my service, they could only give it to me for $199. I ended up buying it elsewhere for $130. My husband did call back and another worker offered him the phone for $50, but I had to sign up for a 2-3 year contract and get $4 worth of insurance every month for the phone. At least she tried to help, unlike Jasmine who I had dealt with. After having this phone for a few weeks now, I really miss my old one. I liked how it operated and was used to it. I still do not have everything transferred over to the new phone. It has been a real disappointment switching over to PureTalk.
Hello, Jeanine! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. We do have financing options for existing customers! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 19, 2024
I am not able to access voicemail and I sent an email to you requesting help of which you did not respond. How can I get assistance accessing my voicemail? The process of changing over from a different carrier to your service was easy.
Hello, Ronald! To set up your voicemail, press and hold the “1” key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service and press the * key once the greeting begins. Follow the voice prompts to choose a password and salutation. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Customer Support department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 19, 2024
We are very pleased with the customer service we always receive and the phone service. We have not had any problems, when we travel, of not being able to make calls. We have referred friends to Pure Talk and they, too, have been very pleased with the cost savings and the service.
Hello, Janice! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 19, 2024
I've been a subscriber for many years and have no complaints! My service is just as good as my old carrier minus the expense! My old carrier that I was with for over 20 years I was so glad to cut the cord with them and join PureTalk. No turning back!!! Thanks PureTalk! Keep up the great service!
Awesome, Sally! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 19, 2024
For a year we have been using PureTalk USA and we not only appreciate the $100 a month savings, but we have not had one problem since transferring over from ATT. We are retired so the monthly savings is very important to us! Thank you for providing quality service and a positive experience!
Hello, Phillip! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 18, 2024
Spoke with customer services on 3/18/24. Tashana helped me with billing and was very professional. Resolved issue with me being past due. Very grateful for Pure Talk willing to take time for me and will stay with them.
Wow, James! We're delighted you enjoy our company values and had a great experience with our marvelous agent, Dashanna. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 18, 2024
I pay my monthly bill on time. The bill is a great deal, but I have too many drop calls. I hope that will get fixed now. Overall, no problems. 3 stars until drop calls are fixed where I can answer my calls and have no problems. I been having this problem.
Hello, Patrena! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 18, 2024
I tried to become a customer. They got my email address wrong, so I could not create account. Took four days to resolve that issue. 4 Days of lost service. Then after what I thought was a resolution, ended up a nightmare. They confessed that they are upgrading to a better phone grade, therefore, my phone may not work. It didn't. I decided to go back to my old company. Now another three days of lost service because PURETALK is playing games by not releasing and activating my phone for 72 hours! Terrible customer service!
Hello, Donald! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that your number was released to your new carrier on 03/15/24. If you have any further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 17, 2024
1. Poor coverage at home address and at other locations traveled. 2. Also recently learned that AT&T tracks/records all phone calls received or initiated on their network and then tracks those numbers also. In addition to that they also track all texts, data, etc. Although illegal, FCC lets them do it as long as AT&T agrees to furnish all this info to different gov't agencies. And since Pure Talk uses AT&T network, one assumes Pure Talk allows this activity as well. We have done nothing wrong or have anything to hide but do not approve of this illegal activity. Don't believe the other major cell providers are doing this and so it will probably be wise to go back to Verizon.
Hello, Scott! We're sorry to hear you're receiving poor coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. PureTalk does not sell or share any customer information or record any activity. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 17, 2024
The service sucks. I have to reboot my phone once a week so I can make a call out on it. I can't text any radio station with a 4 digit number and my service with sending pictures takes forever for the other party to get them. I've called with no response from a customer service representative.
Hi, Robert! We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 17, 2024
I'm enjoying Pure Talk. I only wish visual voice mail was available. Otherwise, the customer service is great, coverage is great and I have highly recommended Pure Talk to all of my family and friends. The cost is a fraction of AT&T service. Everyone should use Pure Talk. Thank you.
Hi, Keith! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! We offer visual voicemail, but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2024
Customer service is excellent. It's always with an intelligent human being! No AI's or foreigners that you can't understand. Signal has always been great! Highly recommend and the pricing can't be beat! I just can't say enough about PureTalk and also your pricing doesn't increase like it does with the other phone companies.
Hi, Sheila! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2024
I went from TracFone and Straight Talk with so many dropped calls to Puretalk and maybe dropped 1 call in 8 months. Works great and fair pricing. When my Centurylink internet goes out I use my phone as a hotspot to stream my TV shows on my Roku TV. Will keep this service.
Hi, Anthony! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2024
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Hi, Kathleen! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2024
We have been very satisfied with our service and coverage. The switch to Pure Talk was pretty simple and they walked me through the process on the phone and over some emails. I have had coverage every where I travel and minimal dropped calls that I couldn't just reconnect the call by just calling them back. Very satisfied customer.
Hello, Glenda! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
I have been a very satisfied customer for several years and I am happy to say I have had no problems with my service. I like knowing that my payments are staying within the United States and I am helping a veteran. I have recommended this cellular service to many of my friends and relatives. The offers provided to their consumers are fair and without the hidden cost or contracts. Thank you.
Beverly **
Hello, Beverly! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
The service is fine, but the v-mail workflow needs some refining. We are wanting to hear the actual message asap and don’t need to hear the phone number slowly read before the message. Additionally, after the message is read, it is not possible to delete the message, because it moves on to the next. It would be better to pause for a command afterwards, such as delete, repeat, hear demographics about message, return call, etc. Thanks!
Hello, Stan! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
Switching from one of the big conglomerates was the best decision I’ve made in ages. I’ve been with Pure Talk for several years now and I can’t tell you how nice not worrying about mystery charges and moving target phone bills is. My bill is exactly the same month after month and it’s literally half the price it was under my last provider. The service quality is just as good if not better too.
Another big plus is Pure Talk’s customer support. If you do have a question about something, it’s refreshing to be able to talk to a real person instead of getting passed around from automated department to automated department. There’s never any upselling and the people at Pure Talk make you feel like an actual person instead of a number or personal piggy bank. The entire Pure Talk experience has a down to Earth mom and pop vibe to it the big guys simply can’t provide. I cannot recommend this company highly enough. If Pure Talk ever ventures out into high speed internet service, I’ll be in Heaven!
Wow, Romeyn! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
I Started off by transferring an existing phone over just for service. Then with the system upgrade to 5G upgrade I purchased a new phone thru Pure Talk. I am extremely satisfied and have recommended Pure Talk to family friends and coworkers. When Verizon goes down my boss even uses my phone.
Hello, Linda! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
The service is great and the price is right. Tried other services and they don't compare to what Pure Talk provides. Very happy with the service and friendly, helpful agents who answer any questions I may have.
Hello, Geraldine! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
We switched to Puretalk when Metro by T mobile went woke with all their advertising on supporting perverse lifestyles. Our new phones were reasonably priced and we've found no issues with the service. When the AT&T outage occurred we lost service for a few hours but we've had no other issues. We will stay with Pure Talk as long as they continue providing service and reasonable prices on their plans.
Hello, Jimmie! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
Customer Service is excellent. Knowledgeable. Representative did all the work for me, and gave me very clear instructions on what to do when I receive my new phone, underlined or emphasized some important steps not to overlook. Answered all my questions clearly. Overall a pleasant experience or as pleasant as such can be. Wait time was minimal.
Hello, Greg! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 15, 2024
Have been a satisfied customer for about three years. We would like to purchase new phones but there is no discount price for established customers. Only discounts are for new customers and phones are basically half price. This is extremely disappointing for us. We would like to remain with Pure Talk but not sure if we will.
Hello, Margaret! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
I have had my cellular phone services with PureTalk for several years now, and I am extremely fortunate that I switched from one of the major carriers. Not only is my monthly phone bill much more affordable — like one-third of what I was paying before — but the service is spectacular and I have raved to friends and family about PureTalk.
Hello, Jeff! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 15, 2024
I’ve been happy overall with my increased data and lower payments. Sometimes my coverage goes in and out though, and larger texts or photos do not send. Regardless, it’s not been a major issue, and I’m happy with the coverage I have at the price I pay. Plus, I’d way rather support veterans than the other major carriers!
Hello, Michelle! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
Service has been great. I've been a customer for about 5 years. When calling to upgrade to a new phone I was very disappointed that the only deals that are offered are to new customers only and not loyal customers. I've never missed a payment and found this to be a major factor in considering changing carriers.
Hello, James! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
I cannot get service on my phone…I am willing to pay more however I cannot get a person or service from you. Your people who service the phone are horrible…They say they will call back) I ( if I get a person) and they never do…I have tried the no Mark Levin gives me etc, etc…to no avail…I am willing to pay more for service however I will go to a different vendor if this does not work…It has been over eight mos. Carole **
Hello, Carole! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
We have enjoyed saving a lot of money since we switched to PureTalk! The two things that we would like to see added are...1) Belize added to foreign countries covered (because we have close friends there); and 2) big discounted Android phones for existing customers without adding another line, this would reward existing loyal customers.
Hello, Lance! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 15, 2024
The plan is overpriced as it does not come with unlimited talk, text, AND data/internet. I am a senior so will need to look elsewhere for service as soon as I am able. I am also a military widow so live on a very small disability payment. I switched to Pure Talk after hearing the late, great Rush Limbaugh discuss on his program. My prices kept going up as I needed more data. Pretty sure I can get a senior plan with unlimited data at this point.
Hello, Marianne! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
I had great service up to and just after hurricane Ian, while other members of my house with a different major carrier were having problems. Over the past year however, most of my callers are telling me the call is breaking up or they can’t hear me. I called customer service, who had me run something on my phone, but it has not improved the service at my home. If there are any other recommendations or extender options at my home please let me know. Desperate for better reception. I’ve been happy with every other aspect of being a Pure Talk customer.
Hello, Caren! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
I switched from Verizon, immediately my bill dropped by more than half. My coverage around rural, countryside MT went up, I now get cell coverage where I never could in this narrow valley. Dealing with your customer service team is much easier and they are nicer. Love you guys, and the best part I can rest easy knowing my money is not going to support things I disagree with.
Hello, Robert! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
Slow to no service when my phone says I have several bars and 5G. We previously had AT&T and had no issues. I expected similar service with Pure Talk when we switched but it has been a big let down.
Hi, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
I've had good coverage for the most part, but there have been times when it I can't get anything pulled up when I'm not connected to the internet. It's a good service when it comes to the coverage and the price. I'm hoping that the coverage will improve and that Pure Talk will become compatible for my friends with Android.
Hello, Bryan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
Our family joined your service about 2 yrs ago. We are extremely satisfied with the service, reliability and customer service. As senior citizens we really appreciated to polite, easy to follow help that we received in transferring from another carrier. We recommend Pure Talk to so many of our friends and family.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
I really wanted to love Pure Talk. My family is a family of veterans and I often support veterans. But I've not been happy with PureTalk. Since coming aboard, I'm constantly getting alerts that I'm over my quota which is strange because I paid less for service with Straight Talk but never was over my quota. I texts don't properly download especially ones with memes or pics. I will be looking for a new provider.
Hello, Cynthia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
A data usage warning message shows up during use when your mobile data usage reaches the warning level you have previously set as a reminder. This is a setting that you have the capability of editing. This warning is more of an estimated calculation of your data usage and does not reflect your remaining data. You can review real-time data usage in your Account Portal. Please click on the link below to log into your Account Portal. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/account/login
Reviewed March 14, 2024
Over all the quality is good. But when one needs help there is none. I had my phone break and tried to get help to replace it. You guys were worthless and I ended up having to switch over to Straight Talk. Other than that your service was ok. My wife and I enjoyed the service. Now she is the only one left on it.
Hello, Tedd! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We hope you consider PureTalk for any future cellular service needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
I've truly enjoyed being with a company that shares my love for America and the freedoms we enjoy, so why are you running primarily on the AT&T network when they have shown themselves to follow the 'woke' crowd? I've truly been happy with your customer service employees!! Also, why does my Bill keep increasing even though I didn't make any changes?
Hello Angela! Our focus is providing premium wireless service at the very best price to all Americans. For further assistance regarding this matter, you may contact media.inquiries@puretalkusa.com.
PureTalk charges the Recovery Fee to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. If you would like to review more information regarding the Recovery Fee, please visit the link below. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/terms
Reviewed March 14, 2024
I am very pleased with my PureTalk service. It works just as well or better than my previous service and costs half as much. I highly recommend PureTalk. They are great at getting the service for me that I need. And I hope that you will try them. Please go online and give them a try.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
I have been very pleased with PureTalk service. PureTalk has given me what I wanted and needed at an appropriate cost. I am not a power-user of smartphone services but I still have certain basic service needs. I have gotten that from PureTalk and have never had a service outage or been unable to get a signal.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
I am very happy with my domestic service, but very discouraged with international! All 3 cell companies I’ve had offered as you go type plans where there was a nominal daily fee charged for days I was out of the US & made calls. Please add a plan like that!! I am only out of the US 10-15 days a year so it doesn’t justify your fee for the international add on that’s always on. Pls consider adding “pay-as-you-go" type option for infrequent travelers!
Hello, Robert! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We currently offer international roaming! Up to $20 in free international credits are automatically applied to your account each month, (credit amount depends on plan). Only pay for what you use. No overages or surprise charges. Ability to add on additional international credits as needed, starting at just $10.
https://www.puretalk.com/international-roaming
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
We had no issues during our time with Puretalk. We ported the number out only to join our family plan on another carrier. However, our porting out experience wasn’t quite 5-star as we weren't told we had to specifically request the number should be "released". But, a second call took care of that and all is good. Thank you for the years of service. We can recommend Puretalk without reservation.
Hello, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We hope you consider PureTalk for any future cellular service needs. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
No problems with service at this point. Service more cost effective vs. Other providers. I have service everywhere big companies have service. No problems with customer service. Would be nice if service can be provided in Costa Rica. I travel once a year or so down there and it would be beneficial to have service extended to country for use and ease.
Hello, Toni! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We currently offer international roaming! Up to $20 in free international credits are automatically applied to your account each month, (the credit amount depends on the plan). Only pay for what you use. No overages or surprise charges. Ability to add on additional international credits as needed, starting at just $10. Costa Rica is not included yet, we're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements! Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
https://www.puretalk.com/international-roaming
Reviewed March 14, 2024
Phone service is sketchy, voice mail does not work, had a friend call and it told him that the number he called is not taking messages, which is never the case! Voice mail greeting keeps changing from my personal greeting to some AI garbage that I never want! I keep missing calls. Think I’m going to switch go T Mobile.
Hello, Dan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We'd be happy to troubleshoot your voicemail issue. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
I am so happy both with the customer service and also the actual quality of the phone service. Everyone I’ve talked to at Pure talk has been friendly and helpful. The phone service is flawless and I have way better signal strength and data than I had with Verizon or T-Mobile.
Hello Brad! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
I checked with PT before I purchased a phone to use and PT told me it was compatible for your service. I signed up for service and for the second time (I tried to sign up 2 yrs. ago), it was not delivered. I could neither call out nor receive calls. So I will not recommend nor try your service again. I only wanted to support a vet-owned company and am very disappointed that I am not able to do that. The phone number you assigned me was **.
Hello, Laura! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
Very difficult to get help, phone gets disconnected continuously, making it more difficult to get assistance. Not happy at all with service. Second phone is still not working. Not sure what I will do at this point. I was charged for Sims cards I didn't need. You have not lived up to your great advertising. I left a company that I had been with for 20 years expecting everything that you advertised that your company would provide. I guess I am the fool and now I must decide if I wish to continue. At this point I'm afraid to call to even try to get the second phone up to speed.
Hello, Jo, Ann! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
It is so refreshing to call and speak with a representative that 1. Understands my problem. 2. Can get me to the correct person for my problem. 3. Fixes or tells me where to fix my problem. 4. Easy for me to understand without a heavy dialect. Thank you very much.
Hi Danny! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
2. My new office number couldn’t be found in any search online which only showed my old number.
3. My personal phone number (I’ve had for decades) when looked up shows Andrea **.
4. I’ve dropped my office phone number because no clients could reach me that had it.
5. Tried contacting FCC & FTC.
So, yes I’m very disappointed.
Hello, Roger! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
So far I have been very pleased with the three lines serviced by Pure Talk. I have had only minor usually user error issues that were swiftly resolved. Most pleased that Pure Talk has performed as advertised. The money I have “saved” switching to Pure Talk goes to Tunnel for Towers and Wounded Warriors.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
After checking my banking system, I determined that my bill, which is on an auto-pay system had not been paid on the 11th of the month. I called to enquire the possible reason(s) this had not been completed. I spoke with 'Fred' one of your representatives. He immediately addressed the issue, and resolved it to my satisfaction, and in a manner that allowed "closure" me and PureTalk. Well done.
Hello, Michael! We're happy to hear that our support agent, Fred, was able to assist you with your automatic payment and resolve the billing issue. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 14, 2024
Our phone service has improved dramatically since switching from T-mobile. We don't have dropped calls anymore, and reception is great! Phone support has been great as well! The operators are helpful and so nice. I highly recommend people switch to Pure Talk to save a lot of money and get great service.
Thank you for switching to PureTalk, Evelyn! It's fantastic to hear you're enjoying your service and your coverage has improved! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 14, 2024
I like the friendly, knowledgeable staff. Also the website is simple and access is easy. Because of these attributes, it motivates me to use my phone more than I normally would. My main reason for signing up with Pure Talk is it honors my deceased, veteran husband...the fact this is a veteran owned enterprise. Thank you.
Hi, Donna! It's wonderful to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 14, 2024
I'm no longer a Puretalk customer because texts and voicemails were often a day late. Please quit sending me emails. I am an ATT customer, as bad as I hate AT&T. I needed timely messaging so I quit Puretalk.
Hi, Linda! We're sorry to hear you experienced issues with service. Please accept our apologies for the inconvenience this caused you. To unsubscribe from email alerts, visit https://www.puretalk.com/unsubscribe. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 14, 2024
Not sure why you have requested this information. I have been a subscriber for a several months. I am satisfied with the quality of service overall and with the integrity, personability and professionalism of any/all of the staff that I have had occasion to visit with. I intend to remain a subscriber for the foreseeable future.
Hi, Eric! We're excited to hear that you're enjoying your PureTalk service and receiving great customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 14, 2024
Overall, PureTalk is a great value for the money. However, there are more dead spots close to home than Verizon (my previous provider) and service becomes minimal anytime in a crowd, like in a gym or arena at a sporting or music event, to the point where I have to be on wifi to use my phone as it seems that bandwidth gets "squeezed" by users of primary cell providers. With the upcoming solar eclipse, I have to plan on not having cell service so I'm not sure how long I'll be able to stay with PureTalk long-term.
Hi, John! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 14, 2024
Best customer service! Great prices, great service... What else could you ask for? We are happy to support an American company with values that doesn't push an agenda or take advantage of its customers. Phone service that is Pure, as the name suggests. Highly recommend Pure Talk to all of our friends!
Hi, Mathew! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
I switched to Pure Talk after being with a major phone company for 22 years. They advertised themselves well and after maybe 3 years now, I've had nothing but excellent service! I actually cannot tell the difference between Pure Talk's service and the major phone company. However, I sure can tell the savings each month. It is remarkable to get good service and save money. The other company tried their best to lure me into staying but I was determined. I sure enjoy the savings I've seen!
Thank you for switching to PureTalk, Arland! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
I have good coverage except at my daughter's home. Sometimes it works but most the time the phone service cuts out. Can hear off & on & it is the same for the person I'm talking to. We were told that we had good coverage at her home but she was going to be part of a family plan thru you & she changed to someone else because of the trouble she was having. Granddaughter is still on plan with me but she has some problems as well. Wish that problem could get straightened out.
Hi, Debra! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
Not everything that I'm unhappy about it is on PureTalk. 1. The phone I chose doesn't have all the features of my past phone. 2. The service isn't quite the same as my previous company. 3. The company that handles your protection has been difficult to work with. 4. I'm used to getting a free phone every few years but you don't do that.
Hi, Amy! We're sorry to hear you are unhappy with your phone and overall service. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have questions or concerns regarding your protection plan, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
I have really never had any problems with Pure Talk. I have only had to call support a few times, but the problem was fixed in a single call. I would have to say that they are the BEST!!! I would highly recommend Pure Talk to anyone as I have in the past.
Hi, Terry! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
Sheila **
Hello, Sheila! We offer international roaming in 30+ countries. To learn more, visit our website at https://www.puretalk.com/international-roaming. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
For the most part I'm very happy with my PureTalk service. However, I have had numerous issues with MMS messaging outside of iMessage. I have been unable to send picture messaging to anyone outside of iMessage. Any time I try my phone tells me that I need to enable MMS messaging, which is already enabled. I've researched the issue and haven't found any solutions. I've also noticed that my phone will randomly go into SOS mode for no reason. It'll stay in this mode for up to a half hour and then magically get service again. Again, overall I'm happy. If I could even one of these issues resolved, I'd be even happier.
Hi, Andrew! We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
I fix the PT coverage to be at least equal to that of ATT’s if not better but not quite as good as Verizon’s which I gave up for PT. I have no regrets except that I’d like to be the new customer who gets a new phone at signup. Can we make some arrangement?
Hi, Gardner! To receive the device discount, you must activate a new line of service, port your current phone number, and remain on AutoPay. Service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
Best cell service I've ever had! I recently drove from Virginia to Florida. No dead zones, no dropped calls. If you do contact them, you may be surprised to find their employees speak perfect English and explain everything thoroughly. Bought a new iPhone from PureTalk at the same price as the Apple store. I'm currently saving $ 30 per month vs Verizon for unlimited talk and text.
Wow, John! We're thrilled to hear you're enjoying your service and saving $30 per month by switching to PureTalk! We're proud to have 100% of our customer support based in the US, ready to assist you via phone or online through our contact form at https://www.puretalk.com/contact. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
I have been a AT&T customer for the last 5 years. I don't live in the US all year but when I return I purchase 2 At&T sims cards for my wife and I from the local at&t store. The time expended was always aggravating, and the cost was expensive. The service was from countries outside of the US, and difficult to understand. And then I heard your ad on Mark Levin and I decided to try the service. Wow, Strong signal, more data, US English spoken and for less money, more than 50% less! In May I will be back in the US and will definitely be a PureTalk customer. I recommend this cellular service to everyone. Thank you for providing competition in the market place. I wish you much success and don't sell out we need you!!!!
Hi, M. Neal! It's fantastic to hear you're receiving excellent coverage and customer support while also saving over 50% on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
I really enjoy the low monthly cell phone bill. But where I live the service is a bit spotty, I have to reset my phone when I leave home or it won't let me make/receive calls, they are just dropped. I can't get text messages with pictures when I'm home either. I have to go outside and turn off wifi and then MAYBE I will get them or I have to wait until I'm in town. :( This gets frustrating. I can only get calls when using wifi. If my wifi is down then I can't use my phone at all. :(
Hi, Tammy! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 13, 2024
My experience was VERY DISAPPOINTING. Multiple calls made have netted me a new phone that is locked apparently thru my own ineptness and mistakes when trying to follow set directions emailed to me by PureTalk Customer Svc during a phone conversation in which I was requesting help to get my new device onboarded. The call was lost and a return call never received as stated would happen if the call were to be lost thus the rep gets your call back number. After calling on 3/12/24 and having no success the CSR gave me Samsung's number and directed me to call them which I did. I was told that if they could not help we would have to see about getting a new phone sent.
The call to Samsung accomplished nothing other than to add to my level of frustration. The individual I had the good fortune of getting on the phone with could not get the phone unlocked either. During yet another call to Pure Talk I learn that a refund would not be issued if the warehouse cannot unlock the unit which seems to me that if there are people with the intellect to perform the unlock the knowledge would be shared and available to others but apparently this is not the case.
Hi, Jerry! We're sorry to hear about your experience with your new device. Please accept our apologies for not receiving a callback and for the inconvenience this caused you. Unfortunately, we cannot assist with unlocking or resetting a security PIN. We have provided a link below with troubleshooting instructions. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
https://www.samsung.com/ca/support/mobile-devices/what-can-you-do-if-you-forgot-the-pin-pattern-or-password-of-your-galaxy-device/
Reviewed March 13, 2024
Overall, I've been very satisfied with PureTalk. I've saved a ton of money without paying the high prices of AT&T while still using AT&T towers, so what's not to love? I'm on one of the lowest plans and still have unlimited internet and calling. I used to pay a ton when I was with Verizon, especially all the little fees that added up, which PureTalk doesn't have any extra fees. Fees. What they tell you you're going to pay is what you pay and never a penny more. I really like that.
Hello, Michael! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 13, 2024
Thank You, Robert **
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
You can look at my record and see how much I use your service. It is not much. I like it. It is there when I want to use it. I was just out of the country for 5 months returning today. I have been doing this for about 14 years. I am still required to pay for a service I can not use for 5 months of the year. The cost is not breaking me buy is not being used.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
We really like the service provided but our concern is with the signal strength. I live in the city of Billings Montana. And we normally only have 1 bar of service. Many times my wife’s phone will not receive my call or texts the service was better when we first got the service. We had more coverage. I had better service in the entire dessert of Iraq during the war using $35 flip phones and a by monthly service plan offered by Iraqi phone company. I’m talking full bar service for the entirety of Iraq many miles of dessert. We believe that service is purposely being blocked here in the city of Montana. Thank you. I support PureTalk 100%. This is our only complaint. We have service on 3 phones. Tommy **, Terra ** and our adult disabled daughter Kayla **. Thank you for this opportunity to voice my concerns. I recommend Puretalk USA to everyone I know. We don’t believe you are the problem.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
I've tried many times to resolve the signal problem with my PureTalk service on the iPhone XR. Nothing has made the POOR SIGNAL any better. I've reset the network settings. Checked with PureTalk and been told about AT&T having a tower out...blah, blah, blah... I don't think PureTalk really cares whether I can ACTUALLY use my phone in my home or not.
Hello, Donald! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 13, 2024
I’m so glad I switched to PureTalk five months ago. The service is on par with the big provider I used for the previous 17 years and their customer service is light years ahead. If you need to talk to support you’ll get somebody who is easy to understand as pleasant to talk to. All for half the cost of that big provider I used to use. And it’s a company I feel good doing business with. My only regret is not switching sooner.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
I am a senior with AMAC. They said I am eligible for a discount. Every time I talk to PureTalk they seem to be in a daze. I'm also getting data usage warnings all the time. I would like to speak to someone who is interested in helping with these issues.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To have the appropriate AMAC discount added to your PureTalk account, please email your AMAC member ID number and phone number to our email info@puretalk.com.
A data usage warning message shows up during use when your mobile data usage reaches the warning level you have previously set as a reminder. This is a setting that you have the capability of editing. This warning is more of an estimated calculation of your data usage and does not reflect your remaining data. You can review real-time data usage on your PureTalk Customer portal. Please click on the link below to log into your Customer portal. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 13, 2024
My internet service in Naples, Florida is absolutely horrible, and I'm highly considering another service provider. My coworker has another service provider and his internet coverage is flawless. Whenever I try to visit a page, it usually "times" out.
Hi, Doug! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 13, 2024
The young lady that helped me was the 1st to actually answer my questions! Others have given canned answers that didn’t even apply. Or didn’t know. She’s a real asset! Hope I get her on any future calls. Thank you. Thank you. Thank you.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 13, 2024
I am very happy with the service from Pure Talk. I have been a customer for about 3 years and I have no complaints. I am thankful for a product that is American based. It is nice when I call with questions to talk to a pleasant human being. More people should learn about the great value of having Pure Talk as their service provider. Thank you very much.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Great customer service. A Very dependable network and the best price out there. With unlimited text and talk, five gig, and a hotspot I have all that I need now and in the future. I Have recommended Pure Talk to many of my family and friends and will continue to do so.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Pleasant to talk with people when I call PureTalk. The one time I had an issue, the first person I talked to was understanding, understandable, and solved the problem within minutes! I get good reception. Great price. Finally convinced my husband to get a cell phone! Less costly than his landlines, more dependable, and included the phone & internet. Conservative values. American!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I subscribed for service with a "free" cell phone. I returned the phone as I couldn't get it to work. Your rep said you would replace it. But I never received another phone from you, but am still paying $37 a month for service. This happened last Sept. I don't really need the $35 service. But I ordered it to get the free cell phone.
Hello, Ann! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -Chandelle H.
Reviewed March 12, 2024
Hot spot service not working at our home. I don’t think it is good business, that customers have to pay for a service you are not providing. I would gladly take a refund for the loss of hot spot service. Never did receive refund for phones traded in. I gave up trying to talk to someone. On hold for literally hours. Then the “will call you back in 48 hours" never happened. Horrible customer service!!!
Hi, Al! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. At this time, hotspot is guaranteed on iPhone models 6s and above. Mobile hotspot may not function on all Android devices. There is no additional fee for hotspot it is included in all of our unlimited plans.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I opened a third line and purchased a new iPhone 13 from Pure Talk. I activated the phone with Sim card you mailed to me but it stopped working after a few days. I received some help from Rosa but she could not help and told me to contact Apple. Apple said phone not repairable. Pure Talk now states I have to mail back phone before you will send a new phone. This is an unsympathetic treatment of a good customer, losing at least a week of service. Unnecessary cruel.
Hello, Carmine! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 12, 2024
I have found it impossible to reach a live Customer Service Rep the two times that I really needed answers - while temporarily having only “SOS service”. Permanent hold - while listening to PureTalk advertising - has been my experience. Then to get a survey like this - weeks after trying several times to connect with PureTalk - is unsatisfactory.
Hello, Barbara! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
So happy we changed over to PureTalk. Great service and coverage. We highly recommend your company. We will be telling our friends and family about how happy we are with your services. Like that the customer service is US based. We also have never had an interruption in service with PureTalk.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We are very happy with our service, & have recommended it to a neighbor. My one suggestion is that you notify customers per email reminding them that their bill will be due on whatever date (maybe a week or two notice) & include the amount due - & then still send out your email acknowledging the payment. Thank you so much!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Love the people, most helpful. Love the price. They took a lot of time explaining things to my wife, exactly what to do and when to do it when she left Verizon. She cut her phone bilI, by 60%. I recommend it to friends who have had the same experiences I have. If you are still paying more than $25 per month you are paying too much.
Hi Dan! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I have been very satisfied with the service provided by Pure Talk & the affordability of the plan! The connections on my calls are always clear & I appreciate receiving messages from missed calls immediately. Something I did not experience with my previous carrier. I could not be more pleased! Thank you!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I contacted PureTalk long time ago about why my eSIM does not work when my phone is compatible with it. I even took extra steps to contact the phone manufacture and they say to contact you. No one got back to me. I am very disappointed about the customer service.
Hello, Danny! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I have been a Pure Talk customer for a few years. Have found it works well. I have had no problem, even when I lost my phone and had to start from scratch. All my "stuff" reappeared on my new phone. I have recommended it to several friends, only one joined, but I'll keep trying.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I am so happy that I changed to Pure Talk, service has been great and the price I pay is more than half of my previous bill. I seldom call customer service but when I do I know I will be speaking to a person that I can understand and one that's polite and helpful.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
So recently, I received a email from you, asking me to complete a survey which I did and I don’t know why you’re sending this to me other than to see how you guys are doing. My service seems to be OK. I suppose there’s something that could be different or tweet, but I can’t think of what it could be at this time.
Hello, William! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
From day one of ordering several years ago, we've had nothing but good things to say about PureTalk USA. In fact, we have recommended them to several friends & family members who have also signed up with them. PureTalk has even given us extra data at no additional cost and without being asked to do so. WHAT OTHER PROVIDER DOES THAT?!?!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I've only had one service issue and that was after a major hurricane in south Louisiana. Most of the cell towers were damaged, so there were no voice calls. All of my friends and family were able to text each other, but not me. After a call to customer service I was able to text again, after I reset the network settings. I came to Pure Talk with an existing phone (iPhone10) and the transfer was seamless and quick.
I recently purchased a new iPhone (14 ProMax) from Pure Talk and that process was seamless and quick as well. My issue with this, the phone was too large for my liking and by the time I wanted to exchange it, it would have been beyond the return window. Also, the phone prices had dropped like a week after I bought it. What with the return timeline and price difference of the newer models, I've sort of soured on the company, but am happy of the service I receive.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
You tell me that ATT has to change the ID that shows on our phone to people we call. BUT an ATT Supervisor told us that it is Puretalk that must change it. You are our carrier not ATT. You can change this for us. ATT said it is up to Puretalk to make this change, not them. They said every other company they work with does the change themselves.
Hello, Tonya! We currently do not have the capability to change caller ID at this time. We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
The only problem I have with PureTalk is the voicemail for Androids. You can't get the visual voicemails that are dictated out for you. The technology is very old. You have to call in for your voicemails and prompt to save, delete, etc. When asked about it PureTalk employees said the iPhone technology isn't available for Androids and that's not true because we've had Verizon and ATT and the Android phones were able to get the visual voicemails. I'd like to see PureTalk catch up on technology.
Hello, Ruth! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Visual Voicemail is only guaranteed to work for iPhone 6s and above. This feature is not guaranteed to work on Android devices. We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
We love your service. So reliable and much better service than previous carrier. We’ve added a line and changed a number with no problems. Conversion over to your service was easy. We recently recommended your service to a friend of my Mom's and she was really excited to hear about your great service.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
PureTalk always has great customer service! They answered my many questions on taking a phone from another carrier and adding additional lines to my account. They sounded genuinely happy to assist me, they were courteous, knowledgeable, and efficient. Also, they have a nice variety of plans, and they are the lowest on the market.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I've enjoyed having Pure Talk for a cell service. However pure talk missed the mark when Daylight Savings Time came around on Daylight Savings Day which was Sunday of course. My mother needed to go to church, I have my service at home, and her phone did not change time in order to for her alarm to go off on time to wake her For church properly. Our phones did not change over until noontime. This really should not happen with a phone company these days. Your phone company should be sophisticated enough that you should be able to have your phone system change either at midnight or at the 2 AM time change that it should have happened at so that people going to church would not be late going to church. Furthermore, those that are going to work would need to go to work on time as well. As she put it she was a nurse and she would hate to have been late to work.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
Need deals or better ways to finance Phones like T Mobile. My credit is good and I still couldn't finance a phone through you, yet you are giving new phones to new customers. I never got a new phone. I brought mine into the deal. How about a loyalty program
Hello, Chris! We regret to hear you were unable to finance a new device. Please remember that we also offer device financing with Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I think you guys are absolutely great. Ever since I switch from Verizon to Pure Talk I can’t tell you how happy I am. I have told my friends and I did have one couple in Media Pennsylvania switch. Their name is Galing **. I’m trying to convince Somebody else to switch
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I have had PureTalk for under 2 months. So far, I am pleased. I have, however, had occasional poor receptivity/clarity on FaceTime calls. The Customer Service has been, to date, wonderful! I have never had to speak with an agent whose primary language is not English, which is a blessing to those of us with hearing challenges. The cost of my service is affordable on a fixed income. Thank you.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We’ve had PureTalk for a little over 2 years now and we are very satisfied with the service we’ve received. We wanted to switch from our previous provider who we didn’t feel was in alignment with our values. I called around to about 2-3 different providers before we chose PT. My MIL has PT and has always had wonderful things to say about it. Also, I love when I call into customer service I speak to someone WHO SPEAKS ENGLISH! Thank you PureTalk for not outsourcing your call center. That is one of the things I appreciate the most. Great Company, Great Service, Loves the USA!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
So far, I have been pleased with PureTalk and have no issues. My phone service has been transparent and that’s the way it should be. I like the fact that the company is supportive of veterans and America as a freedom-loving nation. Keep up the good work. I’m very happy I’m not with AT&T anymore.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We’ve enjoyed Puretalk up to this point. Service has been uneventful, straight forward. In addition, it’s been easy to management our account, able to make payments ahead of schedule if needed. Just how we prefer our phone service. Two thumbs up on your service. Also, thank you, sincerely, for your support of our Veterans.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We love it, my husband and I. He’s a farmer and has diabetes and has had 1 major open heart surgery and then 3 more heart attacks and is on medications. It’s important to be able to keep up with him. Your area reach is great for us!! THANKS!!!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Unfortunately, while we are very satisfied with the customer communications and interface provided by PureTalk, the cell service at our location, ** is very poor. On average, only 50% of the calls we dial are completed on the first dial, and calls are constantly interrupted due to poor coverage. We are in a main area of town and there is no reason that this should be occurring in our neighborhood.
Hello, Sf! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I have been a PureTalk customer for about 3 years with no complaints. Any time that I contacted Customer Service, the staff was knowledgeable and very professional. I never felt like I was being rushed and just a number. I have recommended Pure Talk to several of my friends. I am not sure if they have followed through yet.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
You advertise that all plans include hotspot. Why doesn't my hotspot work? Every month right before I renew my data slows way down? Why, I've called several times. You also advertise a free phone but I am stuck using an outdated phone that I am still paying you for. The price was so high.
Hello, Kristine! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm.
At this time, the hotspot is guaranteed on iPhone models 6s and above. Mobile hotspots may not function on all Android devices. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I am so glad I switched to PureTalk. I pay half of what I was paying with my previous carrier and I have not had any problems with my service since joining. My experience has been excellent and I highly recommend PureTalk. Their customer service support is awesome. You won’t be disappointed if you sign up for their service.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I have no complaints at all. My service has been very good. I use my phone to access Sirius Satellite Radio that features conservative talk shows. It is somehow synced with my vehicle. Since I am retired, the less expensive monthly fee has been beneficial. I do not like having a phone "attached" to my body. I decided to obtain one only to make myself available 24/7, for my elderly Mother, who has since passed away Dec.19, 2023.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I am mostly pleased with Pure Talk. I am now able to use my phone inside my house. With my other provider I had to be outside for ALL my calls. My main problem is that I am only allowed a text group of 10 and my prayer chain group is quite a bit larger than that. Can I have my texting group enlarged?
Hello, Daisy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Currently, group messaging has a limit of 10 recipients. We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements!
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
Tech support was great in helping me with my new sim card in getting my phone working again. However, it does not work like when my old sim card was in. I have an Android 11 and since I put the new sim card in I cannot use the internet when I am driving. Before with the old sim card I could connect anywhere I went, regardless of where I was, driving, at a store, or at someone's house and now it will not connect. Some friends' houses I go to it will connect automatically, others I have to put the password in. I bought my phone 2 years ago and I don't want to buy a new phone. One tech support person said I would have to get a new phone because Pure Talk only supports Android 12 and up now. Another tech person said I should not have to get a new phone. My phone does not update anymore. My husband and I love our service, but not the fact that we should have to buy a new phone every 2 years.
Hello, Tracy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. In order for your current device to operate with our network, it must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and it must be fully network unlocked. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
We have three phones in PureTalk service, always have excellent transmission and reception; previously had other services including Consumer Cellular, PureTalk provides identical coverage as lower cost with an assurance that profits are not used for promotion of liberal causes. Have encouraged many family and friends to switch to PureTalk.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
My daughter was being harassed and stalked by unknown individuals. When asked to give her a new number, I was given the runaround. This resulted in three phone conversations with support, all with different answers and no help. I had to cancel my service and go to another carrier. PureTalk offered no help to protect my children.
Hello, Randy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
Mobile data speed randomly slows down making internet searches difficult or impossible. Usually voicemail is accessed without a password. Randomly voicemail prompts for a password. What is my voicemail password? Text messages are randomly delayed. Text messages are sometimes displayed only after mobile data is turned on. I called Pure talk support and did not receive an answer to the voice mail password issue. PureTalk tech support updated my phone home screen with something titled "Voice mail activities received". What is that?
Hello, Jeff! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
As a whole my experience was great with PureTalk itself, but unfortunately in my own home and traveling in the US, unless I was near a really large city most of the time I had one bar of service and at most two. I use my phone to call pastors, and I had a lot of dropped or garbled phone calls. This is why I switched to another carrier. My wife just got a newer phone and we had the same issues. iPhone XS Max and IPhone 13 Pro Max.
Hello, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
I have been a PureTalk customer for a number of years now. The coverage has been excellent. There has never been a time that I couldn’t receive or send a call. Their customer service people have always been courteous and helpful. After switching to PureTalk, my phone bill was cut in half. I plan to stay with PureTalk.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
We've found service has been of a very high quality of availability. We do travel somewhat over the eastern part of the US and have been continually able to make our calls. We are also glad to find now that we can make calls to Canada and stay in touch with friends there.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Excellent service and value. It is about half the price of my prior carriers plan. Not much to think about there. And I kept my phone number. Another score. Pure talk has a plan for you. You are going to love pure talk. You’re going to wonder why you waited so long to switch over.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Went fine and easy getting new phone for Wife. We are keeping old one for a backup. In whole we are happy with service. Very little needs to call, but always helpful when we have to. Seem to get issues resolved pretty well. Sure appreciate speaking to someone in states.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
The insurance you have STINKS! When I was with the other carriers I could call them and talk to a human being. It is too difficult to jump through all the hoops. I had to buy a new phone. I will not be using the insurance again! I have always liked PureTalk but will not waste money on the insurance.
Hello, Charles! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
As long time, very satisfied customers of Pure Talk; I have tried to get all 4 of my children to switch over to Pure Talk. We have traveled around US and our phones work every where we go. Plus the price is so much better than Verizon which we had previously. Thank you!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I called with an inquiry and was on hold for close to half an hour. I ended up hanging up and not calling back. I have never had 5g on my phone since beginning my service and there seem to be many dead zones in my area. I use my phone for music streaming and GPS, especially when I go hiking. When the service goes offline, I lose my maps and music. I believe there are more Verizon towers in New York State than AT&T. Also, I would like to know when my phone will be paid off and how much if any my bill will go down.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
They were very patient and detailed oriented and gave clear step by step instructions on solving the problem with my phone. They were very helpful. My phone had been dropping calls or people were trying to call me and couldn't get through and they helped me with that. And that finally straitened out the problem.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Overall I'm very pleased with PureTalk. I haven't noticed any difference in my service. The price is fair, especially in an economy, where prices seem to be sky-rocketing. I really appreciate not being overrun with emails. Lastly it's important to me to support companies that love America and what it stands for. Thanks for what you believe in.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I know that PureTalk is providing my wife and I what we need in cellular service and at a cost far less than the bigger companies. We also know that, unlike bigger carriers, revenues are not used to contribute to causes with which we do not agree. This is very meaningful to us as customers.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Added my girlfriend as her phone was starting to be finicky in regard to charging. Sometimes it would and sometimes it wouldn't. So I saw PureTalk who I already had my service with, was running a free galaxy deal with qualifying plan purchase. I called and was helped easily by expert staff and got her added to my plan and a free phone. Very reasonably. Why give your money to straight talk? Or worse yet... one of the big companies that want to lock you into an awful deal for years? Sure I agreed to the fact that if I cancel my plan within 3 years.
The prorated rate will be charged for the "free" phone. But guess what? I'm gonna be a customer 3 years from now. And barring some kind of unfathomable catastrophic event. I'll be a customer till I really don't need a phone anymore cause I'll be going to see the man upstairs. Expert staff that are friendly and easy to work with. Free devices. Great prices. And a company that gives back to vets and puts some pride back into American service! Love pure talk!
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
I am highly satisfied with my PureTalk service. I would highly recommend your service to anyone. We have tried several other phone services, and nothing has provided the excellent service as Pure Talk has. My wife feels the same. She also would highly recommend Pure Talk to anyone and everyone that would be looking a mobile phone service. I would be glad to be a further reference for Pure Talk at any time.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 12, 2024
Poor signal in certain areas in Delaware where I am a lot of the time. The connection is spotty and I get dropped calls interruptions in streaming. Disappointed about that. I am considering a different company which uses 3 different carriers. Do you plan to do any updates to your service soon?
Hello, Edith! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 12, 2024
We switched to PureTalk several years ago, we’ve experienced great customer service when we call & an easy website to navigate when setting up a new line. We now pay the same amount for four lines as we did for two lines with Verizon. Very happy with the value & service!
Thank you for being a long-time customer, Josie! It's fantastic to hear you're receiving excellent customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I had a rude awakening when I traveled to Cancun Mexico and found out PureTalk does not provide service in Mexico. This was two years ago so I don't know if that has changed. Overall, I am happy with the cost of my service plan with Pure Talk. I do experience some connectivity issues but when I restart my phone the issue is resolved. I don't know if the issue is my phone or the service.
Hi, Art! We offer international roaming in Mexico and 30+ other countries. To learn more, you may visit our website at https://www.puretalk.com/international-roaming. Regarding your connectivity issues, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
QUESTIONING PURETALK CONNECTION. Up until about two weeks ago, I bragged about your service, your price and the great deal and value I get. However, over the last couple of weeks my mobile phone internet connectivity and service has declined drastically. Data is extremely slow to load. And at home, failures to connect to my in home wi-fi. This has been regular over the last two weeks or so. Very inconvenient. No other problems with connections in home with other devices. And all methods and procedures to correct phone has been done repeatedly. It's not the phone. So I've only given you three stars, even considering only 2. If I'm not getting what I'm paying for then the rating should be zero.
Hello, WD! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I've been on PureTalk for probably over 2 years now. I have never had any issues in my area.. Central FL. I'm very pleased with the service and highly recommend it. The price vs. performance is outstanding! The only time I've had issues is in stores etc. where coverage is usually spotty on any network.
Hi, Leland! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Received notice of discontinuation of service due to automatic payment not made. Called Puretalk and no one could access my record. Tried to make payment with 2 different Reps but they couldn't access record. Tried Quickpay and got message that it could not access that TAX record, Called DiscoverCard and found that payment request was never received or would have been paid. Added that to ticket.
All told I spent over 1 hour trying to solve a problem that did not exist anywhere outside of PURETALK, The Reps were great but After all of my effort I had to try to call and find out on the 8 if it had been resolved and the ** number was not usable. I emailed and got a response back that everything was all right. Soooo all staff great. Company computers suck which goes to IT and upper management. Outside of that for a year it was great.
Hi, Rick! We’re sorry to hear you experienced issues with Autopay. A system error occurred while attempting to process your payment that has been corrected. Please accept our apologies for the inconvenience this caused you. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
The best thing I can say is I've had no issues. No drop outs, good reception, and no dead spots. The price is way cheaper than the big 3. I am retired and on Social Security and don't need a lot of data in my plan. Pure Talk fits the bill for me.
Hi, Robert! It's great to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
PureTalk has been a great option for me! The pricing is really affordable (especially after the recent plan changes) and I get great coverage. I don’t like contracts, so being able to pay month to month and still get a great deal has been really awesome. Customer service, while only being available over the phone, has been really helpful and quick to solve any problems I’ve had. For the value, I can’t recommend PureTalk enough!
Hello, Joseph! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for assistance. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I am happy to say that with each event the service techs are more helpful and listen better, I travel miles for my job and on occasion I will drive into an outage or home to one. I was a little disappointed that after I paid extra for a roaming card and when I returned back to USA then you decided to add 75 countries to be in our plan, keep up the good work! Thanks for savings! James
Hi, James! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Providing excellent customer support is our top priority, and we're proud to know our support teams are improving with each call. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Transferred my service several years ago and have never looked back! I have never had a problem. Have recommended your company to several friends and family. I appreciate the added services at no extra expense. Will be a faithful customer for many years to come. Thank you for being honest and dependable.
Thank you for being a long-time customer, Gina! We're excited to hear you're enjoying your service. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Once low speed data kicks in the ridiculous speed that you slow it down to is the slowest in the industry basically and then the process of getting it back on is also crazy having to call each time and if you’re closed mind you at 10pm EST even though it used to be 12:00am EST. The fact I can’t reactivate my own low speed data from an app is crazy to me. There is a lot of work to do. You need faster low speed data and an app or some kinda automated process in which to turn my low speed back on because for the money I pay $70 a month for one line I could easily get a different service for the same or lower but I’m trying to stick it out for a while longer but my high speed data only last 3 weeks and then nothing. It’s cold molasses slow for the rest of the time.
Hi, Matthew! We’re sorry to hear you’re experiencing issues with low-speed data. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. Typically, you can expect to experience download speeds of 4-35Mbps and upload speeds of 1-5Mbps with an average device-to-network edge round-trip latency of less than 60ms. You may add data to your plan through your account portal at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose Cellular Data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
It seems I always have to turn my phone onto my home Internet quite often. It keep switching back onto Pure Talk on many occasions. I have the settings on phone set to hook up automatically to home Internet? Not sure why this happens. I currently use T-Mobile wireless Internet and have a good connection. I don't mind using Pure Talk data, but because I'm on a limited plan, my speed can get throttled when I go over my plan's data. Thanks again for checking on this issue for me.
Hi, Jeff! We’re sorry to hear you are experiencing issues with mobile data automatically enabling on your device. You may contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
The reason I rate it as good is mostly because the service in our area (small town) could be better. Customer service is average and the Samsung phones could be a better quality for how much we paid! Dealing with Samsung is a totally different matter! You may want to buy Apple phones!
Hi, Joe! We appreciate your feedback, as it helps us to improve our service. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. – A.M.
Reviewed March 12, 2024
So far I am pretty satisfied with Pure Talk. The only thing that is a concern, I do receive all my text messages but I don't always get notified. I don't think it's the phone because I didn't have that problem when I was with Verizon. I do receive all my calls, it's just once in a while my phone won't vibrate when a text comes in. Any ideas?
Hi, Daniel! We’re sorry to hear you are not receiving text notifications. We recommend contacting our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
The coverage around Idaho Falls is a little inconsistent. Most of the time there’s just 1 or 2 bars. Once in a while there’s 4 bars. The coverage changes drastically from block to block. I can’t always FaceTime my little boy during my lunch break because of this. I know it’s a small city, but I mainly just need my phone for emergencies and the price is right with PureTalk.
Hi, Gretchen! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
You describe in your advertising that your signal at Pure Talk is as good as all the big carriers! That’s a lie! We had Verizon before we switched Pure Talk. Now we have all kinds of problems with our signal! Very disappointing. Would like somebody to get back to us with a solution.
Hello, Dale! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
My wife and I made the switch from Verizon over a year ago, and now we are working on getting all of our family moved over. While moving my mother-in-law from Verizon, we had to call Verizon who put us on hold for 45 minutes due to an error on their site. However, once we got what we needed and called Pure Talk, they answered the phone immediately and got everything we needed within minutes which was refreshing. I have been and continue to be amazed at every interaction.
Thank you for switching to PureTalk, Michael! It's fantastic to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I appreciate the service supplied by PT. Heard recently that Verizon was down, PT was down a couple weeks ago but came back in the afternoon. I really appreciate the price as compared to Verizon as my prior service with one cell, PT is half with now my 2 cell phones. Great going PT.
Hello, Peggy! We're happy to hear you're enjoying your PureTalk service and saving half on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I am completely satisfied with PureTalk. My service is outstanding and the rates are phenomenal. Whenever I have had the pleasure of speaking with a PureTalk representative, they have been polite, courteous, understanding, personable, knowledgeable and friendly. You are truly amazing, and I couldn't be happier. I have recommended you to people I know, and those who have switched are extremely happy.
Hello, Holly! It's fantastic to hear you're receiving excellent customer support and enjoying your PureTalk service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
It took more than a week and several hours on the phone in multiple calls to add my 93 yr. old mother to our account. Plus, the online document showed that her existing Apple phone was compatible. It wasn't and we had to buy a new phone. That also meant moving her information over and some of it was lost. It should not have been that difficult.
Hi, Aaron! We’re sorry to hear you had difficulties with switching your mother’s line to your account. Please accept our apologies for any miscommunication regarding device compatibility and for the inconvenience this caused. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I have had Puretalk for over a year and the service has been great. I have used it all across the southeast from Louisiana to Florida and No dropped calls, even while traveling. I was skeptical for several years and glad I finally tried it. The savings is incredible. I tell everyone I talk to they need to switch.
Hello, Marco! It's fantastic to hear you're receiving excellent coverage and saving money on your monthly bill by switching! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
I had Pure Talk since 2010. And I haven't seen any reason to change or real competition. The new calling from international countries is a real plus for me, because I'm going to start traveling, and changing phones, and dropping those tiny cards while on the move is scary. I hope you add Brazil before June. Thank you for keeping these options affordable, for people who use their cellphones when out in the streets. Me mostly for Ubers.
Thank you for being a long-time customer, Richard! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Love the cost and even opted to pay slightly higher thinking it might get me fast more clear service. I’m not super thrilled with the clarity. In my home office which has line of sight to my router, everyone complains that my phone is choppy and broken up even though I’m supposedly running on AT&T bands. My AT&T service was much clearer but stupid expensive so when I make calls I grab my pad and pen and walk either outside or next to my router. Just not great clarity.
Hello, AJ! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I would say that Pure Talk has done its job in keeping me fairly mobile since I left Verizon. My main complaint with my experience as a whole, is my bill. I started at $28 per month for one line on the 5 gig plan. Then with no warning and no explanation it went up to $30. Since then it creeps up a few cents a month. I know prices across the nation are rising, but when I signed up with Pure Talk, I was of the understanding that it was a lock in deal like Straight Talk, Patriot or Mint. I don't think I would have felt as frustrated with a single rise if I would have received a heads up or an explanation. However, I received none.
Additionally, the fact that it keeps creeping up a few cents a month makes me wonder if it will ever stop and what I will be paying once it does. I don't think that is right. Overall, I usually have decent signal. Oh and I forgot one other thing. I'm not sure if this has to do with Pure Talk or if it's my phone but there are times it will drop a call in the middle, won't call out or won't send a text. With my bill continuing to rise I feel like this shouldn't be an issue (An issue I've only had since I switched to straight talk) and yes, I do have a compatible phone.
Hi, Hannah! Taxes and fees can vary depending on your city and state. Please accept our apologies for any inconvenience this has caused. You may view a breakdown of your taxes and fees through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab and choose the plus (+) icon next to the transaction. Regarding your service issue, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I've been extremely happy with PureTalk. Friendly, helpful employees and great prices. Plus a 10% veteran discount! I pay roughly $10 monthly and have never had to pay extra for data, text or talk! I love PureTalk and also the fact that it is an **, patriotic company with U.S. representatives.
Wow, Dale! It's wonderful to hear you're enjoying your service and taking advantage of our military discount! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Had tech help me 3 days in a row, but we could not fix the problem. Phone kept going in access point names back to MNVO eReseller even after I moved it to PureTalk reseller and turned the phone off. The phone would do this on its own and still will not send picture messages very good.
Hi, Douglas! We’re sorry to hear you’re experiencing issues with multimedia messages. Please accept our apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
Pure Talk is the best phone service I have had through the years. I am a senior and appreciate the value. I have researched the other companies that target seniors, and you pay more for a comparable service from the competition. I live in a rural area and my service works great. With my previous provider, I had to go out on the porch to talk. Customer service was good as well.
Hello, Ronald! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
For my area, the cell coverage is average at best even in and around Omaha, NE. It gets worse as you move outside of the metro. The price for the data plan and having a phone is not what I expected and if I would of known you were piggybacking on AT&T network I would have asked for a cheaper per month rate.
Hi, Eric! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I use my GPS extensively for my work and personal life. For the past month or so it has been very sporadic and is almost always slow to adjust to my changes in location. Are there any particular reasons that would account for this and/or is this decrease in performance the new normal?
Hi, Michael! We’re sorry to hear you’re experiencing issues with your GPS. Please accept our apologies for the inconvenience this caused. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I wanted to upgrade my iPhone, and another company offered a free iPhone if I upgraded so that is what I wanted because the iPhone is what I'm familiar with. As a customer of Pure Talk I was very happy, no complaints, I think Pure Talk is a great company. I will recommend Pure Talk to my friends and family and my neighbors. Thank you very much.
Hi, Madeleine! We completely understand the need to get the best deal possible for devices and service. We're happy to know that while you were a PureTalk customer, you enjoyed our service. Should PureTalk fit your needs in the future, please feel free to reach out to us. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
If I thought anyone cared I’d go to the trouble of describing my experience. I was given misinformation prior to a trip to Mexico and when I called customer service (oh yeah, sometimes 611 works and sometimes it doesn’t I was told), I was told that it was my problem, not Puretalk’s problem and one of the “customer service” persons said “Yeah, we’re just getting the run around”!!!!! Hello, how great is that?
Hi, Linda! We're sorry to hear about your experience with PureTalk. Please accept our apologies for any miscommunication and if you received anything other than an optimal customer service experience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I wish PureTalk would offer mobile hotspots and data plans. It seems like everyone else offers this and I can find no reason PureTalk doesn’t. And I don’t mean a mobile phone where you can select to use your phone as a hotspot. Please please offer this service so I don’t have to go elsewhere.
Hello, Jay! We are always working to improve our service and expand our device and plan options. Please check back to our website in the future for any announcements. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Don't feel these are competitive with Mint Mobile. I pay $33/mo for 5 gigs. Service is ok. Will search for better rates. Likely to change providers when I get time. Staff is friendly and helpful. Have a nice day. Thank you.
Hello, Michael! We understand the need to get the best value possible for service. You may contact our Customer Service department by dialing 1-877-820-7873, and our agents will be happy to assist you with lowering your monthly costs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
We have had PureTalk for quite some time now, and have been very satisfied with our service. The coverage has been excellent. We would definitely recommend PureTalk to everyone we know. Everyone we know uses the other carriers and are paying a fortune and the service is not as good. We also like that they are in the United States and can talk to them and not be on the phone for hours.
Hello, Mindy! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
You ask me about Pure Talk, yeah, the company as far as doing what they it’s ok, probably will change carriers. The reason there, others that have the same service for less without the completions for let’s say better pricing outside of that it is what it is. Take care.
Hi, J R! We understand the need to get the best value possible for service. You may contact our Customer Service department by dialing 1-877-820-7873, and our agents will be happy to assist you with lowering your monthly costs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I have noticed that I cannot access web pages away from home and my modem, even when I show 4 bars in my 5G. Why is that? It is strange that I have no problem with GPS when away from home but can't access the internet. I should be able to access the internet anywhere. I am very happy with service at home with my internet provider.
Hi, Mary! The network settings may need to be adjusted on your devices. For instructions, visit our website at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I love my service, however, last August I was traveling through Pennsylvania and didn’t have service at all. I was depending on the GPS on my phone to direct me. I got lost and had to purchase a road atlas to direct me to where I needed to go. That is the only trouble that I have experienced with my service. Where I live and any direction I go locally. I do not have a problems.
Hi, Janet! We're sorry to hear that you experienced service issues in Pennsylvania. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I was having trouble with my phone receiving calls and text. I was told that it was no longer supported by the network and that I needed a new phone. I am still using the same phone over a year later. The problem was with the main carrier doing service work.
Hi, James! We’re sorry to hear about your experience with our Technical Support team. Please accept our apologies for any miscommunication regarding your device’s compatibility. Devices must be 4G or higher, VoLTE capable, use the GSM network, and be network unlocked to be compatible with PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
I called to add the $10 Apple Watch cellular service. Explained to person who answered my 611, went through all my info, she then transferred me. Guy who answered asked for all my info, then said he would have to transfer me. I asked if I would have to AGAIN give all my info and when he said yes, I disconnected the call. Ridiculous!!
Hi, Darlene! We apologize for being transferred multiple times, as our goal is to provide one-call resolution with minimal transfers. You may visit our website at https://www.puretalk.com/apple-watch-support for instructions on how to add cellular service to your Apple Watch. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
Aside from wanting to smash my phone from time to time I am pretty happy with the phone service from PureTalk. With boost I had a 35 gigabyte hotspot. I miss that. There are times when my data is choppy and slow but that is primarily terrain obstructions.
Hello, William! We're sorry to hear that you're experiencing data issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 12, 2024
Have had a great experience so far. Was a Verizon customer for many years but have no interest in going back. Plan to stay with Pure Talk for a while. It's been very good so far. I recommend Pure Talk to all my friends. Prices are very reasonable. Have not had any problems with the company. My phone has issues at times but the phone is about 6 years old or somewhere around there.
Thank you for switching to PureTalk, Douglas! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 12, 2024
Finally, cell service without the ridiculous (and ever increasing) price tag plus 'fees'. It's about time small companies take on large corporate companies who don't care about their customers and think it's perfectly okay to over inflate their prices and tack on 'service fees'. Let competition reign. I have the same service as I did with AT&T, but at a quarter of the cost and better customer service. The customer service with PureTalk has been superb and the agents don't sound as if they're reading from a script when I need an answer from them.
Hi, Israel! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
The reason I dropped PureTalk had nothing to do with your service, which had been excellent. A competitor offered me a heck of a deal on a new premium phone, however. I like supporting your company so I'll probably be back in a few months after they unlock my phone.
Hi, Carter! We completely understand the need to get the best deal possible for devices and service. We're happy to know that while you were a PureTalk customer, you enjoyed our service. Should PureTalk fit your needs in the future, please feel free to reach out to us. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Our phones went on DST which is wrong for Arizona. Had a hard time correcting the setting. My husband has a 928 prefix (Arizona) and his also went on DST. NOT happy about that. When we had ** it didn't change. Please note this problem for the future when DST ends. Other than that we're satisfied with Pure Talk.
Hi, Sarah! Your time zone settings may need to be adjusted on your devices. For Android, you may follow the steps at https://support.google.com/android/answer/2841106?hl=en. For iPhones, visit https://support.apple.com/en-us/101619. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I waited for at least 30 minutes on phone while I had to hear Pure Talk's spiel over and over again. No representative ever came on so I finally hung up. I realize you are busy signing up people but you also owe something to those of us who signed with you earlier!!.
Hi, Patsy! We apologize for the extended hold times you have encountered and any inconvenience this has caused. We're aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also through our contact form at https://www.puretalk.com/contact and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Unlimited data means unlimited data not a 5000 or 10,000 or 100,000 minute limit. It means unlimited. There should be no circumstance at which any of my lines should have to deal with their cell service being cut off so they cannot communicate. Under any circumstances unlimited means unlimited. I should not have to request additional minutes when I have an unlimited plan.
You also advertise American customer representatives. Several times I have spoken with someone and there is a language barrier making your Customer Service completely unsatisfactory. And now I have run into a problem today where I am unable to reset the minutes on one of my lines so even after I contact customer service one of my cell phones is completely useless. Not what I’m paying you for. I feel like you owe me my money back for this month and last month, because you cut off my cell service to one of my lines unlimited means unlimited. You have advertised falsely. That is fraud.
Hello, Samuel! We’re sorry to hear you are experiencing issues with your calling feature. Please accept our apologies for the inconvenience this has caused you. Our plans include unlimited calls and texts. We have submitted a ticket to our IT department to add your lines to our high-usage list. This will help to resolve the issue and avoid calling in to reset your calling feature. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com