PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 19, 2024
No direct line to support, hung up on first when customer service transferred me (after a long wait, at least 7 minutes listening to the recording extolling PT virtues), then after another call through customer service, disconnected after 40 minutes on hold. Chat just as bad, never connected with agent. HORRIBLE. More to add, but my time is valuable and PT has no respect for that. Looking for a new provider.
Hello Laura! We sincerely apologize for the inconvenience you've experienced with PureTalk, particularly the extended hold times you've encountered. We understand this can be frustrating, and we appreciate your patience.
We are aware of the situation and are working diligently to rectify the issue.
In the meantime, our Technical Support team is available to assist you directly at 1-800-768-4360. We can also be reached via live chat on Facebook, Instagram, and X (Twitter).
Thank you for being a PureTalk customer. We value your business and feedback. -M.S.
Reviewed June 19, 2024
Customer Service Reps are very helpful. If you can get through to one. Only available during normal West Coast business hours. 611 number doesn’t work and was on hold for 15 minutes on the other number. Rep was helpful in solving my billing issue. Then I was on hold for another fifteen minutes trying to solve the 611 issue before giving up. Website is not user-friendly. Being put on hold results in annoying marketing messages. Instead of bragging about their customer service, they need to spend some money on getting more agents and expanding their customer service hours.
Hello Lou! We sincerely apologize for the inconvenience you've encountered with PureTalk. We understand your frustration and appreciate you bringing this to our attention.
Our Customer Service team is available to assist you via phone at either 611 or 1-877-820-7873. Their hours of operation are Monday through Friday from 8:00 AM to 10:00 PM Eastern Time, and Saturday and Sunday from 10:00 AM to 7:00 PM Eastern Time.
We are aware of the extended hold times you've experienced and we deeply apologize for this frustration. Our team is actively working to rectify this issue and improve wait times. To gather more information about these specific issues, we will send you a private message.
Thank you for your feedback and for being a valued PureTalk customer. We appreciate your business and patience. -M.S.
Reviewed June 18, 2024
The service is above par but not great, no follow up until now! The quality of calls is ok but I have had issue with connection and performance. The phone I got from Pure Talk is another story, I am usually quite content with a Samsung phone as I have owned several. But this one must be the bottom of the line in reliability and it has mind of its own, starts apps at strange times changes settings without being prompted and generally difficult to get used to. If I did not need a new phone I would have stayed with my Motorola. Pure talk may be trying, but it could do a little more
Hello Richard! We sincerely apologize for the shortcomings you've experienced with our service thus far.
Here are a few steps that might help optimize your PureTalk experience:1. Software Update: Ensure your device has the latest software and carrier updates installed. These updates often address performance issues and bugs. You can usually find these updates in your device's settings under "Software Update" or "General > Software Update."
2. Network Reset: Sometimes a simple network reset can resolve connectivity problems. Instructions for resetting your network settings can be found on our website at www.puretalk.com/data.
Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. We value your feedback and appreciate you bringing this matter to our attention. It helps us continuously improve the PureTalk experience for all our customers. -M.S.
Reviewed June 18, 2024
Switching over was very easy from Verizon. They were able to cover a phone that is not commonly used and the price for my phone is incredibly cheap per month. I have noticed that I have pretty good reception around the area where I live. I’ve even noticed in some areas it’s been better than Verizon.
Hi Kaleb! We're glad you're enjoying the savings and excellent reception with PureTalk! Did you know you can extend these benefits to your friends and family while earning some rewards yourself?
PureTalk's referral program grants you a $50 credit towards your monthly bill for each friend who signs up using your unique referral link. There's no cap on referrals, so feel free to share the love! You'll receive the $50 credit after your friend completes their second month of service.
To learn more, visit the PureTalk referral program page at https://www.puretalk.com/customer-referral-program. Happy referring! Thank you for being a PureTalk customer, we truly appreciate your business! -M.S.
Reviewed June 17, 2024
I have had Puretalk for over 2 years and I'm very pleased with the cellular service and customer service. They are quick to respond and the monthly plans are perfect for anyone looking for a specific data plan. I noticed most of the complaints are due to not understanding how their phone works when changing plans or simply user error. I had to make some adjustment on my phone to make it work but it was all available on the website.
Hello! We are thrilled you're having a positive experience with our service! To spread the word about PureTalk's exceptional value and service, we offer a rewarding referral program.
By referring friends and family, you can earn a $50 credit towards your monthly bill. For more details about our referral program, please visit our dedicated webpage at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a loyal PureTalk customer. We appreciate your business! -M.S.
Reviewed June 15, 2024
We had a severe thunderstorm with a power outage earlier this week. Once the power went out our phones dropped off 5G and went to LTE and would not work in any manner - not cool! We could not call, text, or pull up any radars or data of any kind. When I called to get my pin to port out no one even asked why we were changing carriers!
Hello, Todd! Thank you for your feedback. We sincerely apologize for the inconvenience caused by the service disruption during the recent power outage. We understand how frustrating it can be to lose connectivity, especially during a storm.
Our network is designed to be resilient, but severe weather events can sometimes impact cell service. In this case, the switch to LTE from 5G was likely an automatic failover mechanism to maintain some level of connectivity. While calls and texts should still be possible over LTE, data access may be limited.
We apologize that you were unable to access data services or complete calls during the outage. We are constantly working to improve our network's performance and redundancy in such situations.
Regarding your port-out PIN, our representatives typically inquire about the reason for a customer's departure to better understand how we can improve our services. We apologize if this was not the case in your interaction.
We value your business and hope you'll reconsider your decision. If you're open to it, we'd be happy to discuss any specific concerns you have about our service and see if we can find a resolution that meets your needs.-C.H.
Reviewed June 15, 2024
The unlimited service is not really unlimited because they cut it off at a certain point and you have to call and ask for the slow data to be restored. Now they're not even answering their customer service line, had to leave a message. Seriously doubt I will get a call back.
Hello, Linda! Thank you for reaching out about your recent experience with our unlimited plan. We apologize for the inconvenience caused by the slowdown in your data speed and the difficulty connecting with Customer Service.
Our unlimited plans offer 60GB of high-speed data, but after exceeding that limit, data speeds are reduced to 256KBPS. We understand this can be frustrating, especially if you haven't been able to reach customer service to have it restored.
We're also working to improve our call center wait times and appreciate your patience.
In the meantime, you can also check our online self-service portal to upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. We apologize again for the trouble and look forward to getting you back to enjoying unlimited talk, text, and data. -C.H.
Reviewed June 14, 2024
We were paying over $450 monthly to AT&T for 8 devices. I heard about PureTalk on talk radio, called the company, and immediately switched to PureTalk. I disconnected one device and with 7 devices, now my monthly bill is less than $120. I've recommended PureTalk to friends & family and will continue to do so.
Wow, Mike! That's fantastic to hear! We at PureTalk are thrilled we could help you slash your mobile bill by over $330 a month. That's a huge difference!
We understand the pain of those high carrier bills, especially with multiple devices. We're happy our affordable plans and reliable service fit your needs perfectly.
Thank you so much for recommending us to your friends and family! That truly means a lot. We work hard to provide great value and excellent service, and word-of-mouth recommendations are the best compliment we can receive.
If you ever have any questions or need assistance with your PureTalk service, please don't hesitate to reach out. We're always happy to help!
Thanks again for choosing PureTalk! -C.H.
Reviewed June 14, 2024
I love being able to talk to an American in America when I need tech support! I also love feeling valued by the people I give money to each month for the privilege of having cellular service. Pure Talk's only shortcoming so far is in their international roaming. I am currently in the Czech Republic, and I have no cellular service, which really hamstrings me! I travel internationally often, and I also do not have cell service in Belize, which really seems off to me, as it is so close to the US, the national language is English, and they have a stable government. Please get with it, Pure Talk!
Hello, Jonathan! Thank you so much for your fantastic review! We're thrilled to hear you appreciate our US-based customer support team. We strive to provide exceptional service, and knowing you feel valued means a lot to us.
We completely understand your frustration regarding international roaming. Currently, PureTalk primarily operates on domestic networks, which limits service in the Czech Republic and Belize. We're constantly evaluating our offerings, and your feedback is invaluable. International roaming is a growing priority, and we're actively exploring ways to expand coverage in the future.
We appreciate your patience and continued support. We'll keep you updated on any developments regarding international roaming!-C.H.
Reviewed June 14, 2024
We were weary of dealing with AT&T and no customer service. We’ve switched to PureTalk, an American owned company based in Georgia. Porting our numbers and purchasing a new phone were both great. While the wait for a person in Customer Service was over 10 minutes, there was an American who understood English answering my questions. This company has American values and supports Veterans. Our kind of folks.
Hello, Kathy! Thank you so much for taking the time to share your positive experience with PureTalk! We completely understand your frustration with the previous carrier's service. Here at PureTalk, we're dedicated to providing excellent service with a personal touch.
We're thrilled to hear that porting your numbers and purchasing a new phone went smoothly. We're also happy you were able to connect with a friendly, US-based representative who could answer your questions. We take pride in having an American team ready to assist you whenever you need.
As a fellow American-owned company that supports veterans, we appreciate your business and share your values. We're committed to providing affordable, reliable service while giving back to our community.
If you ever have any questions or concerns in the future, please don't hesitate to reach out. We're always happy to help! -C.H.
Reviewed June 13, 2024
We switched to PureTalk from Verizon a year ago. The process to join and activate our phones was not easy. Customer service took over 30 minutes to answer the call. Every time we needed to contact them, the wait time was crazy long. They had so many issues running payments from our bank (which always had more than enough to cover) and tried shutting down our service almost every month because of this issue. When we went to cancel, we were on hold multiple times for more than 20 minutes each time. Their saving grace, and the reason they have 2 stars instead of 1 is that they had great coverage and speeds.
Hello, Laura! Thank you for taking the time to share your experience with PureTalk. We sincerely apologize for the frustrations you encountered during the onboarding process, with customer service wait times, and payment processing.
We understand how important it is to have a smooth transition and reliable service. We are continuously working to improve our customer service response times and streamline the activation process. We are also investigating the payment processing issues to ensure a smoother experience for our customers.
Regarding your cancellation experience, we appreciate your feedback and understand the inconvenience caused by long hold times. We are committed to improving this aspect of our service.
We're glad you were happy with the overall coverage and speeds you received with PureTalk. We value your business and hope you'll consider giving us another chance in the future. -C.H.
Reviewed June 13, 2024
I called before I made the switch to this company to see if my phone was compatible with this network. After being told it was and I didn't need to purchase a new phone, I made the switch. After receiving the sim card and getting my phone unlocked, I could not make any outgoing calls or receive any calls. Seems only my text were compatible. Not having my service for even a total of one week I'm not considered a new customer to rate the phone discounts to get a working phone. So, I had to pay the full price for a new phone that I was told I didn't need. Great way to start out with this company.
Hello, Donald! Thank you for your service! Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused by the compatibility issue with your phone and the trouble you had making calls.
We understand your frustration, especially since you were assured of compatibility beforehand. We take customer service seriously and want to make things right. A private message will be sent to gather your account information. -C.H
Reviewed June 13, 2024
I have trouble with poor phone quality in my apartment. People say I am breaking up and can't understand me. I also can't make calls from the lobby area where I live. Other than that I am not having any problems. I'm considering changing carriers because of these problems.
Hello, Linda! Thank you for reaching out and letting us know about the call quality issues you're experiencing in your apartment and lobby. We understand how frustrating it can be to have dropped calls and difficulty being understood.
We'd like to help troubleshoot these issues before you consider switching carriers. Here are a few things we can try:
Network Signal Strength: Limited signal strength within your apartment building can cause call quality problems. Can you try making a call from a window or outside your apartment? If the call quality improves, it might be a building signal issue.
Carrier Settings: Occasionally, outdated carrier settings can cause connection problems. Have you tried updating your phone's carrier settings recently? We have a guide available on our website to help you do this: www.puretalk.com/data.
If you've tried these steps and the problems persist, please don't hesitate to contact our US-based Technical Support team. They can do a more in-depth analysis of your situation. You can reach them at 1-800-768-4360. -C.H.
Reviewed June 11, 2024
I started up an account with Puretalk on January 22, 2024. I have been ripped off to the sum of $94.26 for an open box Nokia 1.4 32 GB Fjord phone that did not charge after I had installed all of my data. I was sent a return label and the item was verified by tracking that it was received at their facility. I contacted Celeste on 2-05-2024 and she stated that someone would get back to me shortly. I had to initiate another call and I was told by Travis that a credit for the phone was being processed on 4-01-2024. I called again on 04-27-2024 and Maria told me that the wrong phone was sent back and that no credit would be issued. She stated that the warehouse had received an Alcatel Jitterbug phone instead of the Nokia phone and that it should have been sent back to me.
She stated that someone would get back to me. I have only owned Motorola and Samsung phones. What is a Jitterbug? On 5-14-2024 I called Shalala and she stated that the case had been resolved and closed and that someone would get back to me. On 5-23-2024 I called Mia and that she showed the case had been resolved and closed and that someone would get back to me. On 5-28-2024 I talked to Ronnie and that she stated that someone would get back to me. Today, June 11, 2024, I received a poorly packaged with no charger Alcatel phone as a big thank you from Puretalk. My guess is that some impaired worker or thief in the return receiving department misplaced it or sold it on the internet marketplace.
I am amazed that Puretalk has allowed this situation to to evolve in this fashion over something that is a mistake on their end. It could be that they believe me to be a thief or a liar. Any good company would make the refund and move on instead of wasting time and resources fighting this and sending me back a junk phone. I left Verizon which I had zero trouble with for many years and because of the AMAC endorsement and other talk show endorsements I went with Puretalk. I have owned and managed service companies for my entire working career of over 45 years and have never had a situation that has been handled so poorly. I have never had return contact from the company. Tim **.
Hello, Tim! Thank you for contacting PureTalk and for bringing this concerning situation to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with your recent phone purchase and return.
We understand your disappointment with the defective Nokia phone and the subsequent issues with the return process. We take all customer complaints seriously, and we want to assure you that this is not the standard of service we strive to provide.
We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H
Reviewed June 11, 2024
I joined PureTalk because I thought the customer service would be of better quality - I had an issue/misunderstanding (your sales agent failed to fully inform me of the rules) early on within the first month; I called customer service, asked to speak with a manager who would have the capacity to fix my account, and was told that a manager reviewed my request and would not be taking my call! Going to pay off my phone and move to another carrier.
Hello, Sandra! Thank you for contacting PureTalk and for sharing your experience. We sincerely apologize for the frustration you've encountered and the misunderstanding with our sales agent. We strive to provide clear and complete information to all our customers, and it sounds like we fell short in your case.
We understand your disappointment about not being able to speak with a manager directly. We empower our customer service representatives to resolve most issues.
Conditional sales agreements are agreed to at the time of purchase and a copy of the agreement was emailed to you as well. You can review the terms that were agreed to by logging into your Account Portal. Once logged in, select the 'Billing' tab then select 'Installment Agreement'. Thank you for your feedback, which has always helped us improve the Pure Talk experience. -C.H.
Reviewed June 11, 2024
I absolutely am appalled by how bad this service is. The customer service is a joke the "unlimited" isn't unlimited. And data is not reliable at all. All in all, I've had nothing but problems and am leaving to another service as soon as I possibly can. I pay $74.34 for something I could get for $30 through Straight Talk. It's insane.
Hello, Kaylee! We sincerely apologize for the issues you've been experiencing with PureTalk, particularly regarding customer service, data reliability, and the limitations of our unlimited plans. We understand your frustration and disappointment.
We'd like to learn more about the specific problems you encountered with customer service and data reliability. This feedback helps us identify areas for improvement and ensure a better experience for all our customers.
Here's how we can help:
Customer Service: We take pride in providing excellent customer support. If you had a negative experience with a representative, please share details about the interaction. We can investigate and ensure proper training is provided if necessary.Data Reliability: Understanding the specific data issues you face will allow us to troubleshoot potential causes. Did you experience slow speeds, dropped connections, or limitations in certain areas?
Unlimited Plan: Our unlimited plans prioritize data for regular usage, but speeds might be reduced after a certain data threshold is reached. We can clarify our plan details and see if a different plan might better suit your needs.
We appreciate you bringing these issues to our attention. If you're open to it, we'd like to explore ways to potentially resolve these issues and potentially find a plan that better fits your needs. You can reach us directly at 1-877-820-7873 or Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat.
We value your business and hope to regain your trust. -C.H.
Reviewed June 10, 2024
I get the same service and clarity from PureTalk that I got from my other carrier. We switched details of our contract around so I don't know exactly how much I'm saving on monthly bills, but if anything it's less than we were paying to the mainline carrier. Plus, we're contributing less to further political and social positions with which we disagree.
Hi, David! Thank you for taking the time to share your experience with PureTalk! We're thrilled to hear you're enjoying the same level of service and clarity you had with your previous carrier, all while potentially saving money on your monthly bill.
At PureTalk, we focus on providing excellent service at a competitive price. We understand that choosing a wireless carrier is a personal decision, and we appreciate you trusting us with your connection.
By the way, if you're happy with PureTalk, you might consider referring your friends and family. For each successful referral who completes two months of service, you will get a $50 credit towards your bill! It's a great way to spread the word and save even more. -C.H.
Reviewed June 10, 2024
I left Verizon wireless due to such a high bill. I researched and found PureTalk worked in my rural area and supported veterans I gave it a deeper look. After looking into MVNO providers I was sold on PureTalk's straight forward approach. Porting my numbers was made very easy and resources to help answer my questions were very easy to find. Other than saving over 120$ a month on my mobile service the portal is easy to use. I called customer service and I spoke to a real person who resolved my issue quickly and politely. Every experience I have had with coverage and service has met or exceeded my expectation. I have recommended this provider to others I know in my area.
Hello, Jason! Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that PureTalk has exceeded your expectations and offered the savings and service you deserve, especially saving $120 each month!
Thank you for your service! We take pride in making the switch to PureTalk as smooth as possible, and we're glad the resources and easy porting process helped!
We're also happy to hear you found our online portal user-friendly and that our US-based customer service team was able to resolve your issue quickly and politely. That's exactly what we strive for!
Finally, recommendations from satisfied customers like you mean the world to us. We truly appreciate you spreading the word about PureTalk to others in your rural area.
If you ever have any questions or need anything at all, please don't hesitate to reach out. We're here to help! -C.H.
Reviewed June 9, 2024
I gave it a try with your company because I also am a veteran. I think my worst experience is when it took over 2 hours to get your support and they weren’t able to correct the issue. I was able to correct the problem myself, you need more experience people on your phone lines. Please tell me why I need more experience personal, because you don’t need to have your customers waiting so long. That’s it, nothing fancy, Mr **.
Hello, Vincent! Thank you for reaching out and for your service to our country. We at PureTalk greatly appreciate veterans like yourself choosing us as your mobile provider. Thank you for your service!
We sincerely apologize for the long wait time you experienced reaching our support team and that the issue wasn't resolved during the call. We understand your frustration and a two-hour wait is unacceptable.
We are actively working to improve our customer support experience. Your feedback about needing more experienced personnel is valuable, and we'll ensure our team has the necessary resources to efficiently troubleshoot customer issues.
We'd love the opportunity to regain your trust. If you're open to it, please let us know the specific issue you encountered. We can offer further assistance or investigate why the initial support interaction wasn't successful. Thank you again for your feedback and for being a PureTalk customer. We look forward to the opportunity to serve you better. -C.H.
Reviewed June 9, 2024
Transitioning from our over-priced (with a retiree's discount) previous carrier and Pure Talk was super easy. We now save about $90 a month for two lines. The service is excellent with no dropped calls or any other issues. We highly recommend Pure Talk to others who are looking for a better company to go with.
Hello, Lisa! Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that switching to PureTalk from your previous carrier was a smooth and easy process. Saving $90 a month for two lines is incredible, and we're happy to be a part of making your wireless service more affordable.
We take pride in providing excellent network coverage and reliable service, so it's great to know you haven't experienced any dropped calls or other issues.
If you ever have any questions or need assistance, please don't hesitate to reach out to our friendly US-based customer support team. We're here to help!
Thanks again for choosing PureTalk, and we're glad you're recommending us to others!-C.H.
Reviewed June 8, 2024
I have had several instances when people call me & it goes direct to voicemail since the Network is not recognizing my digital SIMcard. I have a low signal at home so if you have signal boosters available, please send me one. I had one from Verizon but it obviously does not help on ATT frequencies.
Hello, Bruce! Thank you for contacting PureTalk about the issues you're experiencing with your digital SIM card and signal strength at home. We apologize for the inconvenience caused by calls going directly to voicemail.
We understand that dropped calls due to unrecognized SIM cards and weak signal can be frustrating. Our team is here to help you troubleshoot both issues.
Regarding unrecognized SIM card:Can you confirm that your digital SIM card is activated and properly inserted into your device?
Have you tried restarting your phone? Sometimes a simple restart can resolve temporary glitches.
If the issue persists, Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360.
Regarding weak signal at home:At this time, PureTalk does not offer signal boosters. However, we can suggest some alternative solutions:
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data.
We appreciate your patience and cooperation as we work to resolve these issues for you. Please don't hesitate to reply to this message if you have any further questions. -C.H.
Reviewed June 6, 2024
The phone reception has been good and the cost is affordable. No dropped calls. Support from you has been timely, professional, friendly and productive. I will add my personal phone to my current account now that we've experienced good reception in our travels. I will recommend Pure Talk without hesitation to friends and family members.
Hi, Mark! Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you've had a positive experience with PureTalk so far – great reception, affordable plans, and helpful customer support are exactly what we strive for.
We're especially happy to know you'll be adding your personal line and recommending us to your loved ones! We have a great referral program that rewards you for sharing PureTalk with your friends and family. You can earn a $50 bill credit for every successful referral.
To learn more about the referral program, you can visit our website at https://www.puretalk.com/customer-referral-program
Thanks again for choosing PureTalk! We look forward to continuing to provide you with excellent service.-C.H.
Reviewed June 6, 2024
I requested a sim card. Tried to activate. Keeps saying I need 15 IMEI number although I keep reentering it. So I paid 17.00. It didn’t work. So I called and got an electronic Sim and it will not let me activate. Now I am told my account number to port is correct. I had Spectrum and want to return to Puretalk. I am beginning to doubt my decision
Hello, Olga! We sincerely apologize for the frustration you're experiencing with activating your SIM card and porting your number from Spectrum. We understand your hesitation and want to assure you that we're here to help get you connected with PureTalk as quickly and smoothly as possible.
Here's what we can do to address the issues:15-digit IMEI issue: The standard IMEI number is 15 digits. Double-check the number you're entering and ensure there are no extra spaces or hyphens. You can usually find the IMEI by dialing *#06# on your phone.
Physical SIM activation issue: If the problem persists with the physical SIM, please contact our Customer Service team at 1-877-820-7873. They can investigate the issue further and assist you with successful activation.
eSIM activation issue: We understand the eSIM activation isn't working either. Our Customer Service team can also help troubleshoot this specific issue.
Porting your number: We apologize for any confusion regarding your porting information. Please confirm your account number is correct for porting from Spectrum. Our team can double-check this for you and ensure a smooth transition.
We value your business and want to make things right. Please reach out to our Customer Service team at 1-877-820-7873. They're available to assist you with dedicated troubleshooting and ensure a successful activation and porting process.
We appreciate your patience and look forward to welcoming you back to PureTalk! -C.H.
Reviewed June 6, 2024
I purchased Puretalk because your service map shows service in my area. It turns out to be not true. The signal is from a small time cellular company (Inland Cellular) and is roaming. I'm thinking of dropping service because it's almost the same as having Verizon's bad service. It's been almost a waste of money. The only time it pays off is when I drive to town, there I have 5g.
Hello, Bill! We sincerely apologize for the inconvenience caused by the unreliable service in your area. We understand your frustration, especially since our coverage map indicated otherwise.
We'd appreciate the opportunity to investigate your coverage further. A private message will be sent to gather additional information.
In the meantime, we recommend performing a network settings reset:Network Optimization: The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. https://www.puretalk.com/data
Please contact our Technical Support department at 800-768-4360 for further troubleshooting assistance. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.
Reviewed June 5, 2024
I have been with Pure Talk for three months now, and I have enjoyed the service and the fact they help Veterans and employ people that work in the United States. Took advantage of their free phone offer and decided it was time to switch to a new cell phone provider.
Hello Don! Thank you for choosing PureTalk! We're thrilled you're having a positive experience with our service.
We encourage you to share your satisfaction with friends and family. Our customer referral program offers a generous $50 credit towards your monthly bill for each successful referral. There's no limit to the number of friends you can refer!
To learn more about the program and how to get your unique referral link, please visit our website at https://www.puretalk.com/customer-referral-program.
We appreciate your feedback and value you as a PureTalk customer. Thank you for your business! -C.H.
Reviewed June 5, 2024
My iPhone no longer shows as an iPhone to people. My number appears as an email address now. I get multiple spam call daily now. I’m not happy with this at all I want to go to a different carrier. This should be disclosed before people sign up.
Hello, Walter! We sincerely apologize for the inconvenience caused by your iPhone number appearing as an email address and the increase in spam calls. We understand this is frustrating and can impact your experience.
While PureTalk doesn't directly control how your phone number displays on recipient devices, we can certainly help troubleshoot the issue. Please go to Settings > Messages > Send & Receive > under Start New Conversations From select your phone number. If the issue is not resolved, please contact our Technical Support team at 800-768-4360 for additional troubleshooting assistance.
We do not have any spam-blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/
If you have any further questions, our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department at 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed June 5, 2024
Have only been a Pure Talk customer for about 1 year, when it works it's as good as any other. When there is a problem it's a nightmare. No way to contact tech support after hours and if like me and your phone won't call out there is NO way to contact anyone as they don't have an online contact, either had to use a 3rd party to relay, very frustrating. I am a truck driver and my phone is my lifeline to dispatch, home, family and so on, at least give us a way to get help when all you can do is text.
In most cases, updating your device software and carrier settings can fix the issue. Here's how to do it quickly:
Connect to Wi-Fi: This ensures a stable download for the update.Go to Settings: The exact steps might differ slightly depending on your device. Go to Settings and look for "Software Update".
If updating doesn't help, resetting your network settings might be the next step. You can find instructions for doing that on our website at https://www.puretalk.com/data. Our friendly Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. We appreciate your patience and feedback. It helps us keep improving the PureTalk experience. -C.H.
Reviewed June 5, 2024
When data allotment runs out, the internet just stops. Have to call customer service twice now for them to fix it. I was under the understanding that when high speeds have been used up, low speed kicks in. Well, that seems to be not the case with PureTalk. So we are looking into another provider.
Hello, Anthony! Once you reach your allotted amount of high-speed data, the speed throttles to 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H.
Reviewed June 3, 2024
I experienced two dropouts in the last month. I had to reboot my phone to get service back, this was after driving away from home. Also, it was not immediately apparent that we needed to set a password and call in order to access voicemail. Once set up, it works.
Hello, Woody! We understand the frustration of experiencing service issues and apologize for the disruption it's causing. Let's get you back online quickly:
Software Update: Make sure your device is running the latest software. Connect to Wi-Fi and head to Settings > Software Update (or similar depending on your device).
Network Reset: Sometimes a network reset can help. Find instructions for your device on PureTalk's website: https://www.puretalk.com/
If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed June 2, 2024
I am very happy with the coverage. Very few dropped calls. The customer service is second to none. Fast, friendly service. The only reason I can't give 5 stars is because the phones we got are terrible. They freeze up a lot, and are very slow. At first I thought it might be the cell service, but they act the same using my wifi at home.
Hello, Rick! While we're elated to hear you enjoy our prices and fantastic customer service, we're sorry your phone did not meet your expectations. We recommend contacting the device manufacturer to determine if it can be repaired or will need to be replaced. If you have a device protection plan, you may file a claim online at https://www.squaretrade.com/coverage/. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.
Reviewed June 2, 2024
Switching to PureTalk is one of the wisest decisions we've ever made! It was a quick and simple transition from our previous provider. Not only are we saving a bundle of $$, but now we're no longer dumping our finances into promoting woke agendas. We couldn't be happier! Thank you, PureTalk!
Hi, Maralee! We're so glad you're having a great experience with PureTalk. We take pride in delivering exceptional value and service to our customers, and your feedback lets us know we're on the right track.
If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.
Thanks again for choosing PureTalk, and for being a valued customer! -C.H.
Reviewed June 1, 2024
I did quite a bit of research prior to contacting PureTalk. They seemed like the best choice for me but wanted to get more information. When I called the representative was very friendly, explained how the plans work, answered all questions and walked me through the process. The phone plans were better, more cost effective and more flexible than any others I had researched. I am glad I did my research though because it made the experience more efficient for me AND the Pure talk representative. It also helped me realize the value of my choice!
Hello, Dana! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.
If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.
Thanks again for choosing PureTalk, and for being a valued customer! -C.H.
Reviewed May 31, 2024
I ported a number from AT&T to pure talk and PureTalk after two weeks and 3 different phones could not get the ESIM or physical sim card to work. I tried to transfer my service back to AT&T and they couldn't give me the pin number to port my phone number back. I had to get a new phone number. Each time I Called pure talk it was at LEAST a 30 min wait for customer service and/or IT. Also during the process they told me to delete my phone back to factory settings to try and get the ESIM to work, I lost all my contacts and Apple info for 6 days since I didn't have access to the phone number since pure talk couldn't get my phone to complete the apple two factor authentication. The worst experience I have ever had with any cell phone carrier easily over 30 hours on the phone with them and nothing to show for it.
Hello, Daniel! We understand your frustration and apologize that our service did not meet your expectations. We take your experience seriously, and providing excellent service is our top priority.
To utilize our eSIM, your device must use the latest software updates and be network unlocked. You may check for updates by connecting to Wi-Fi and going to Settings > General > Software Update. Verify there are no SIM Restrictions by going to Settings > General > About > Carrier Lock or Network Provider Lock. Your PureTalk account number and PIN can be located through your portal at www.puretalk.com/account/login. After signing in, select the Profile tab to view your account information. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 31, 2024
My wife had the service already so I saw how well things worked for her I decided to make a change. The cost savings these days help change my mind compared to other carriers. I been using it for months now and are satisfied. The staff was friendly along with helpful. I also received saving as a veteran. I would recommend people look at PureTalk if they're thinking about changing carrier for their services.
Hello, Dan! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.
If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.
Thanks again for choosing PureTalk, and for being a valued customer! -C.H.
Reviewed May 30, 2024
PureTalk is saving us $100 a month. Our service is great and the coverage is really good. Haven't had a time when there is no coverage. We also got new phones and we were amazed at the difference in the price of phones through Puretalk and high price of other carriers. We love it and best of all it is Veteran owned. Thank you Puretalk.
Hello, Sharon! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.
If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.
Thanks again for choosing PureTalk, and for being a valued customer! -C.H.
Reviewed May 30, 2024
Long story short, I had an extra phone sent to me due to an ordering issue I had. I ended up getting charged the $210 for that phone. I returned the phone and I got confirmation it was received 4-29 and give it 14 days to get a refund. 14 days went by, still nothing. I called again and they put in a ticket and told me I should get it in 5 days. Still nothing, I call again on 5-21 and they said they put in another ticket and it would take 2 days. Now it 5-30 I called again and they want to do another ticket. Ridiculous!!!! It should not be this hard. At least give me a credit on my account for the $210 or something. I'm tired of tickets. It's not helping the situation. $210 is a lot for me. If I cancel, then I'm responsible for the phone I have now. I am disappointed that my money is being messed with. I've never had an issue with refunds and this by far the most frustrating thing. PT needs to held accountable just like we have to to pay our bills.
Hello, Ashlee! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed May 30, 2024
I switched from Straight talk because of very bad customer service and dropped calls all the time and data was so slow. I heard about PureTalkUSA on the Clay&Buck podcast so I did some research then I switched to PureTalk. It was the best decision and I am so happy. No more drop calls I'm glad to be a PureTalk customer. Knowing I can speak with a real person when I call is awesome. I recommend PureTalk to everyone.
Hello, Denise! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.
If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.
Thanks again for choosing PureTalk, and for being a valued customer! -C.H.
Reviewed May 26, 2024
Excellent service for my iPhone with superb talk and text features and abilities. The monthly price is exceptional for all the services I receive. I am able to do everything using Pure Talk that I was able to do using Verizon although I had to pay considerable more for Verizon service. Thank you.
Hello, Dianne! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.
We're glad you're finding PureTalk provides all the talk, text, and features you need for your iPhone, and at a much better price point than your previous carrier. Saving money while staying connected is a win-win!
If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.
Thanks again for choosing PureTalk, and for being a valued customer! -C.H.
Reviewed May 25, 2024
So far we have had a great experience with Pure Talk. No dropped calls, clear service. Have recommended to friends and family with similar values to try to get them to switch from non-conservative carriers. We feel very strongly about supporting companies that share our values. We're glad we made the switch to Pure Talk.
Hello, Kathryn! We are thrilled to hear you've had such a positive experience with our service – no dropped calls and crystal-clear connections, that's exactly what we strive for! We truly appreciate you recommending us to your friends and family.
Thanks for being a part of the PureTalk family! We're glad you made the switch. As a token of our appreciation for referring others, be sure to check out our referral program at https://www.puretalk.com/customer-referral-program. You can earn up to $50 for each successful referral! -C.H.
Reviewed May 23, 2024
I forgot my PIN number. The rep was very helpful and resolved my issue. He answered all my questions and was very professional. He was patient and helpful. I would recommend him to anyone. He knew what to do and was able to communicate it well. We are very happy with Pure Talk so far. Thank you. Thank you. Thank you.
Hello, Ann! We're elated to hear you enjoy our prices and fantastic customer service agent! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.
Reviewed May 23, 2024
I have been trying to find out how I could get a 2nd device either a small phone or an old style flip phone or a tablet or both and have them be able to share messages and emails and calls! I had a tablet that did that with my cell phone when I was with AT&T and it allowed me to use either for calls, emails, and texting!
Hello, Garrett! Please accept our apologies for the wait time you have encountered, as we are working diligently to rectify this issue.
You may add a line at any time through your customer portal at www.PureTalk.com. Lines do not share service packages. Therefore, do not share messages, or calls. You may log into your email on the second device and that will be shared between the two devices. We apologize for the inconvenience caused. -C.H.
Reviewed May 22, 2024
Your service has been great! It has every bit as good or better than my AT&T account but for a whole lot less money. I'm extremely happy with my service. I have and will continue to recommend Pure Talk to my friends and family. Thank you for putting together such a great product.
Fantastic, Jeffrey! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed May 22, 2024
Awful, terrible customer service! Better have the right phone! If you try to switch back to one of big carriers you have to get a new phone number! When you switch to Pure Talk they now own your number!
We understand your frustration, Ryan. We apologize that transferring your number wasn't smooth. The transfer request was denied because the name information didn't match our records. If any information does not match your account, it will be denied. On December 15th, 2023, your phone number was disconnected upon request. Phone numbers need to be active to transfer. If you have any further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed May 21, 2024
Never have any problems with the carrier. Works every place I’ve been so far. My phone has some issues, like goes silent sometimes, and then sound comes back in a few hours. Also, it dropped (I thought I had a very good case on it) and broke the glass around the camera. One corner of glass is missing and the rest is cracked. Does my insurance cover a replacement?
Hello, Carlene! Great to hear you're happy with PureTalk's affordable plans!
To keep your phone running smoothly, connect to Wi-Fi and update your software:
Android: Settings > Software UpdateiPhone: Settings > General > Software Update
If you still experience issues, reset your network settings (instructions at https://www.puretalk.com/data).
Need further help? Our friendly Support Team is available:
Contact Form: https://www.puretalk.com/contactLive Chat: Facebook, Instagram, and Twitter (search for PureTalk)
Phone: 1-800-768-4360 (Technical Support)
Thanks for your feedback! We appreciate you choosing PureTalk.- C.H.
Reviewed May 21, 2024
Pure Talk has been a great experience. I have experienced no difference in coverage or connection since switching from Verizon. For reference, I live in Kansas City so if you live in the area, coverage is great. I will soon move to Nebraska and update my review when this happens.
Thank you for switching to PureTalk, Joshua! We're thrilled you're getting reliable coverage and enjoying your service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 20, 2024
The transition process was grueling, even following directions. But once there, it's great performance. Silly to pay other companies when you can have this level of service for so much less. I have had no problems with service, even while traveling across the US. If you don't switch to PureTalk, then you're paying too much.
Hello, Lou! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed May 19, 2024
Tired of not being able to send screenshots and items for my work. Disconnected from calls and/or my boss is unable to hear but every other word due to poor reception. AT&T I have for my Apple work phone, and you provide it thru my PureTalk personal account with my husband on my android. Apple phone has issues with reception just not as bad. Get this tower reception upgrade issues sorted out ASAP.
Hello, Pennie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 18, 2024
So far PureTalk has been great. It is very cost effective, especially for us as seniors. We are not heavy users of cell phone usage so we appreciate the low cost and saving money. We just need to find a good spam call blocker, for now we just don't answer the phone unless we know who it is.
Hello, Nina! While we don't currently offer spam-blocking services, we're working with the FCC to fight spam calls. Here are some ways to help:
National Do Not Call Registry: Register your phone number at the National Do Not Call Registry to help reduce unwanted telemarketing calls. Here: https://www.donotcall.gov/
Third-Party Apps: Consider using third-party apps designed to block spam calls. We can't recommend specific apps or guarantee their functionality, but they might be a helpful option.
Thank you for being a PureTalk customer! We truly appreciate your business! -C.H.
Reviewed May 16, 2024
So I was signing up for life wireless and was on a Lifeline program as all my assets are stolen daily which I am on food stamps and require the 2 bit government to help me with my phone service and I was told I had to pay 4.99 for shipping the phone but come to find out somehow I was signing up for PureTalk. Never heard of them and they are prepaid phone service so I find out someone has been using my stolen Lifeline phone and sending me a prepaid phone...no cool at all and with this grimy company then can get away with it no questions asked. Also when I call I get so no truth telling piece of work who say their whatever phone service I think I using call center or 2 people who screen all my calls piece of crap...so my identity stolen people pig back of me all day and night and I'm broke living with no electricity in 90 to 100 degree weather...nice right. Well whoever is doing this your hours are numbered...have a nice day.
Hello, John! We understand how frustrating it can be when things don't go smoothly. We're sorry to hear about your experience with our Customer Service department and Life Wireless. We checked our system and couldn't find an order linked to your information.
We'd like to help resolve this. Please email us through our contact form at https://www.puretalk.com/contact. We also recommend contacting Life Wireless Customer Support at 1-888-543-3620 to verify they received your order.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed May 16, 2024
I tried to enable WiFi calling on my Pixel 6a with four attempts with Customer Service. WiFi calling was needed due to weak AT&T signal at my home in Longmont and non-existent at my vacation property in Montana. My voicemail never worked either even after trying recommended solutions. I tried PureTalk because of the offer through AMAC but I will inform them that they need to put some kind of warning on their offer.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We offer the Wi-Fi calling feature and can guarantee functionality on iPhone models 6s and above. At this time, Wi-Fi calling may not function on all Android devices. Please accept our apologies for any inconvenience caused.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 15, 2024
Updated on 07/16/2024: Now I cant downgrade my plan to the original one I signed up with, cant over ride the system is what they say. Now there are probably going to charge me a late fee because this option wasn't available. I really wanted to like pure talk, but now I am doubling down regretting this service. Couldnt even get my phone to work through all the steps mentioned above, I'm sorry there is nothing we can do about it. Huh? Unbelievable. No credit no nothing. PureGarbage. Steer Clear
Original Review: I really regret signing up for Puretalk. My service right now has been out for about an hour. This happens at least once a week especially when I am dashing. I was over 20 minutes late and got a contract violation because of lack of service. It's costing me time and money for constant interruption. I know it's not the area because it usually works just fine.
Hello, Jamie! We understand your frustration with PureTalk. We take customer service seriously, and we apologize if you haven't had a great experience so far.
Let's troubleshoot the issue together. Here are two things that might help:1. Make sure your phone is up-to-date: Connect to Wi-Fi and go to Settings > Software Update (or General > Software Update depending on your iPhone model) and install any available updates.
2. Reset your network settings: This can sometimes resolve connectivity issues. You can find instructions on the PureTalk website at www.puretalk.com/data, but we recommend calling us for guided assistance.
We're here to help! Call our Technical Support department at 1-800-768-4360, or reach out through our Contact Form https://www.puretalk.com/contact. You can also chat with us live on Facebook, Instagram, and Twitter (X).
Thanks for letting us know about your experience. Your feedback helps us improve PureTalk for everyone. -C.H.
Reviewed May 15, 2024
Callers often get an echo when calling me since my switch to PureTalk. Often when I call them back the issue goes away, but it is inconvenient and not a sustainable situation. The coverage has been as good as my Verizon experience.
Hi, Dana! We regret to hear about the echo you've been experiencing on incoming calls since switching to our service. We understand this can be frustrating and apologize for the inconvenience.
Our team is dedicated to providing a crystal-clear calling experience. Here are some initial troubleshooting steps that might resolve the echo:-Restart your phone: A simple restart can often resolve temporary glitches.
-Check your network connection: Ensure you have a strong and stable signal during the call.
-Reset your network settings: This can sometimes resolve connectivity issues. You can find instructions on the PureTalk website at www.puretalk.com/data.
If the echo persists after trying these steps, our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. They'll be happy to delve deeper and find a solution to ensure your calls remain echo-free.
We appreciate your patience and cooperation as we work to resolve this issue. We're glad to hear you're enjoying PureTalk's coverage so far, and we're committed to making your calling experience exceptional.-C.H.
Reviewed May 14, 2024
I like the lower price with Pure Talk. I only wish that when ckecking usage one could see Gigabytes used in addition to percentage used. The coverage is good and I haven't had any dropped calls yet. It is easy to switch usage amount to lower bills when a higher amount is not needed. So far so good.
Hi Jonathan! That's fantastic to hear you're happy with PureTalk's service and saving money on your mobile plan!
To check your detailed data usage, simply login to your PureTalk account at www.puretalk.com/account/login and navigate to the "Plan" tab followed by "My Usage".
We appreciate your feedback and value your business as a PureTalk customer! -A.M.
Reviewed May 13, 2024
Upset with Pure Talk. We were told when we received our sim card give them a call. They could call our carrier and take care of the pin and account switch over. We called and were told No that is our responsibility to call and take care of all of that. That is 100% Not what was explained to me. Plus we were told that we would be walked through the taking out of the sim card and putting in the new one. A waste of time. I would have switched no problem. Ridiculous..
Hello Jeff! We're sorry to hear about your experience with PureTalk thus far, this is not the experience we'd like you to have. Please accept our apologies for any inconvenience caused. While we're unable to reach out to your carrier on your behalf, we can provide the steps necessary to retrieve your account number and PIN from your carrier to initiate the port request. We apologize for any miscommunication that has occurred on our behalf regarding the transfer process. Additional information about the porting process can be found here: https://www.puretalk.com/faq/activating-service-porting-set-up. Regarding your order refund, it is currently processing. Please allow 5-7 business days for the refund to process and post to your original payment method. We hope you consider PureTalk again in the future if we can better suit your wireless needs. -M.S.
Reviewed May 13, 2024
We have been with PureTalk for years and have not encountered any problems. Recently my wife needed a new phone. Phone + washing machine does not work well. Our first issue was the "tiny, tiny small print" that showed a phone price for new customers only. When I called customer service for an explanation and I got the rudest person I've talked to in years. Instead of cussing him out I just hung up on the jerk! When I tried to log back into my account the phone I was going to order at $299.99 was "a promotional item and not available!" Next day, I call again and I'm told they are doing a system upgrade and they will call be back late afternoon or the next day. Currently looking for a different company!
Hello Brion!
Thank you for contacting PureTalk. We sincerely apologize if your experience with our service hasn't been ideal. Providing exceptional customer service is our top priority, and we appreciate you bringing this to our attention.
While our current device promotions are geared towards new lines of service, we do offer various financing options to help make our devices more accessible. We have both in-house financing and options through Affirm.
If you'd like to learn more about these financing options or discuss your service experience further, our friendly Customer Service representatives are available at 1-877-820-7873. They'll be happy to assist you.
Thank you again for your feedback. It's valuable to us as we continually strive to improve the PureTalk experience for all our customers. -C.H.
Reviewed May 13, 2024
I am not impressed with either the phone I purchased from Pure-Talk or the service I am receiveing since joining. For one thing, I very clearly stated that I DID NOT want automatic payment being taken from my bank account and clearly stated I'd be glad to pay the extra $5.00 per month to avoid that arrangement and yet, since joining your service, I've continued to get messages in my email stating that my monthly payment was successfully made - via automatic withdrawal from my bank account. NOT HAPPY about that!!!!
Additionally, at least 95% of the time, I cannot even get my phone to work where I live. I have to walk outside the house and down our driveway some distance to get it to work, even when it shows that I have 2-3 bars of connectivity strength. When I DO finally get it to make (or receive) a call or to send a text message, more often than not, the call gets dropped multiple times during a discussion and any text messages that I compose have to be saved as a draft first, then I have to turn my phone off and restart it. After it comes back on, THEN I can successfully send the text message that I saved as a draft. FRUSTRATING!!!!!
Hi John!
Thank you for reaching out and sharing your experience with PureTalk. We sincerely apologize if you haven't received the level of service you deserve. Here at PureTalk, exceptional customer care is our top priority.
We understand you'd like to disable auto-pay. You can easily do this by logging into your customer portal and navigating to the 'Billing' tab. There, you'll find the 'Auto-pay Enrollment' section with the option to 'Change Autopay'.
To ensure optimal network performance, we recommend keeping your device software and carrier settings updated. While connected to Wi-Fi, you can check for updates by going to "Settings" and then "Software Update" (depending on your device). In some cases, resetting your network settings may also be helpful. Instructions for this are available on our website at www.puretalk.com/data.
If you have further questions or need additional assistance, please don't hesitate to reach out. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
We appreciate your feedback, John. It's invaluable in helping us continuously improve the PureTalk experience for all our customers. -C.H.
Reviewed May 12, 2024
The amount of cellular data I get along with a Hotspot to run my tablet for only $34.00 a month completely blows the "big three" out of the water! I also love the idea Pure Talk is 100% American and supports or troops. I have to traveled from Montana all along the West coast and to Florida and back with great cover practically everywhere I've been.
Hi Bart, that's awesome to hear you're loving PureTalk's service and getting the most out of our great rates!
Did you know you can score a sweet $50 credit for referring your family and friends? Spread the word about PureTalk and get rewarded! You can check out all the details about our referral program on our website at https://www.puretalk.com/customer-referral-program.
Thanks for your feedback, Bart! We really appreciate you being a valued PureTalk customer. Your business means a lot to us! -C.H.
Reviewed May 11, 2024
I just wanted to mention how pleased I am with Pure Talk. (was Pure Talk USA when i joined). I have never been disappointed with the service or the assistance I recieved on the phone. I have had to call a few times in the past to receive help setting up data service when I upgraded some of our phones. Your employees have been so plesant and helpful. Thank you agian. I know it's rare for people to take time to comment nowadays unless they are unhappy. I would like to break with that tradition.
Hello Giancarlo!
We're delighted you're happy with PureTalk's service and our competitive rates! As a valued customer, we wanted to make you aware of our referral program.
By referring friends and family, you can earn a $50 credit towards your bill! To learn more about the program's benefits and how to participate, you can visit our website at https://www.puretalk.com/customer-referral-program.
Thank you for your continued feedback and for choosing PureTalk. We appreciate your business! -C.H.
Reviewed May 11, 2024
Hands down by far the lowest cost cell provider, $18 per line unlimited call/text/data. Best customer service I've ever had and flawless coverage. I travel quite a bit for my job and the coverage is superb. Great American company!
Hello, David! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed May 9, 2024
I purchased PT on 4/8/24. Was doing great until I and at time of my connection I made the gal aware I go to Mexico once a month, said no problem, got it covered. I had service for 1 day out of the 3 days in Mexico, then you have Araceli tell to do a reset on my phone. DISASTER after reset, instead of guiding me to purchasing more roaming time by they should of been told since the start of this plan. I felt unsafe with out my phone, I mean nothing, on top I wasn't able to to do my homework on Zoom. To talk to a manager is impossible, and by the way they TEXT to the Managers/Supervisors, WE as clients don't get to talk to them if we feel we need to at ALL and they won't disclose the names higher ups, like it's CIA, for goodness sakes.
I finally got to speak to Tiffany/Mngr where she clarified that if I had just purchased roaming everything would of been good. By this time I was frustrated. Went to another cell service. On 5/4 decided to change carrier. The port alone has been such an issue that it seems that PT staff all have a controlling issue. I started my new cell service. Since 5/4/2024 to 5/8/2024 4 days without cell again. Tell me why I haven't been able to get my old phone # then you have Ray in CS @ PT. Told her I needed to cancel my service then I couldn't remember my pin #. I said I need to talk to a MG. She then said, "How about you stop telling me what do and I'll tell you what you need to do." WOW instead of saying let me help go to your PT profile so we can proceed from there.
Mind you still 5/8 unable to get my old # because I have 2 address I use all the time and PT said he is unable to do anything for me NOR get me a manager because I didn't give the correct address even though they are both correct. Called on 5/9/24, spoke to Shatoy @ PT, asked to speak to a Mngr to let them know of days without a cell phone again due to port issues. She said she couldn't connect me nor tell me her Mngr name. Customer service isn't what it use to be. So many people disconnected, no empathy/sympathy of any sort (Daisy and Judias were very helpful @ PT).
Hello, Ruthie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed May 9, 2024
Talked to 6 different customers. The Last one was the winner. He was in Houston, Texas and totally knew his stuff. Guided me thru all the codes necessary to activate my phone. That MAN Needs a Raise. I'm sorry I don't have his name but look at the last person I talked to and that would be the man.. Thank you so much.
Fantastic, George! We're delighted you enjoy our company values and had a great experience with our marvelous agent, Andres. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed May 9, 2024
My name is Lloyd **. I am NOT a Puretalk customer. But apparently another person named Lloyd ** set up a cell phone account with you several months ago. That person told Puretalk that his email address is **. THAT IS INCORRECT. I own and use that email address. I also own and use **. Note a DOT between lloyd and ** in that address. I have been receiving emails from Puretalk that should be going to your customer, AND NOT ME. When this first happened I contacted Puretalk to ask that you contact your "**" customer and get a correct email address. But that has not yet happened. I do not know the mobile number associated with this account. If I did, I would call that person to ask him to contact Puretalk and provide their correct email address. Please take care of this problem. Please let me know when the correction in your database has been made. Thank you.
Hello, Lloyd! Thank you for bringing this matter to our attention. We sincerely apologize for the error. We have removed you from the email list. You should no longer receive emails from PureTalk. If you receive emails in the future, please mark them as spam. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 8, 2024
We've been with Pure Talk for 3 years. Recently we started having issues with our phones. I tried 6 times with 3 different numbers to get with customer service. No answer. We are switching to Consumer Cellular. Twice I have called and got directly with a customer service representative. Improve your service or you'll lose more customers.
Hello, Kevin! Please accept our apologies for the wait time you have encountered, as we are working diligently to rectify this issue.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 8, 2024
I would like to know when I signed up why I was not eligible for the free Samsung phone. I used the Clay & Buck discount code for offer. I got 2 lines..I pay auto pay. So that is the BIG complaint I have. During the holidays I heard the same offer for free phone to change carriers to Puretalk. But I was never offered a reason for the decline on the offer.
Hello, Lucy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. The free Samsung Galaxy A15 device promotion began on February 12, 2024, and was available while supplies lasted. The promotion required enrolling in our $35 Unlimited Talk & Text + 15 GB plan or higher and a 30-month conditional sales agreement. After reviewing your account, we confirm this promotion was not available at the time of your purchase of the two $20 Unlimited Talk & Text + 3GB plans on January 31, 2024. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 8, 2024
I was apprehensive at first but after talking and joining the PureTalk community I realized how satisfying they are. I am saving money and getting great service and no one can beat that. Go PureTalk!!! Charlie **
Hi, Charles! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 7, 2024
I understand an app will be coming in the distant future. That would be helpful to me. As a new customer, I'm not sure how it will work if I get near or go over my paid limit. The best thing about PureTalk is that it supports conservative values. I look forward to many years of business with you.
Hello, Lori! We do not have any updates on a mobile application at this time. Please stay tuned for future announcements! Once your high-speed data has been utilized, your device will begin using low-speed data. Data will be refilled on your billing date, provided billing is successful. You may also purchase data top-ups at any time in your Account Portal! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 6, 2024
I would like to receive an email each month showing my automatic payment as a paid confirmation receipt. I receive the invoice each month, but there is no confirmation of payment receipt. I've gone online and can only find the invoice. I would appreciate receiving a confirmation of payment each month that my bill is paid by autopay. Thank you for your time on this matter.
Hello, Suzanne! We're happy to assist you! To update your e-bill delivery method, please visit us online at www.PureTalk.com. After logging into your Account Portal, select Billing > E-bil. Then follow the prompts to change your preference, you can choose to receive payment confirmation messages via email, text message, or both. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed May 6, 2024
Everyone at Pure Talk was very helpful and friendly. I had an easy transition - and I love my new Samsung A14 phone. I'm so glad I changed over to your company. I told my son how happy I was with Pure Talk, so he recently changed over also. I heard about your company by listening to Mark Levin and Clay and Buck radio.
Lynn
Hello, Lynn! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed May 6, 2024
I get cell service everywhere I go and the price is right for me. I even learned to text and I can now use GPS because my service does not cut out. I have recommended Puretalk to 2 friends so far and I will continue to recommend to more.
Hello, Annette! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed May 5, 2024
Forgot to put money in my account and called to make payment so my phone wasn’t cut off. This happens when a few of my bills are done earlier than agreed on so I end up short. I’ve paid the additional 5 bucks a few times. Latoya said that Puretalk would try to collect again the next day saving me money. Very helpful and a more pleasant conversation I couldn’t ask for.
Hello, Mark! We're delighted you enjoy our company values and had a great experience with our marvelous agent, Latoya. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed May 4, 2024
Once I had my own information correct, it was a seamless switch to Pure Talk. I did have to contact customer service to figure out what I needed as far as my own info to switch (because I’m 63 and not very technically inclined). The representative was very nice and had me going in the right direction swiftly, it was really easy! So far my service is great, I really haven’t experienced much of a change except I actually have service in a small crazy area that I didn’t before! Yay Pure Talk!
Thank you for switching to PureTalk, Susanne! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed May 4, 2024
I have been blessed with quick and courteous customer service. Always to respond with a quick resolution. I am thankful for Pure Talk. It has been a great savings and help for my budget. I understand that you use the AT&T Tower. We do have poor Tower service from AT&T and it does affect the bars on my phone which causes me to drop calls in this area only.
Wow, Florence! We're delighted you've received such excellent service since switching to PureTalk! Regarding the service issue, please be sure your devices are using the latest software update by going to Settings > Software update. Then, reset the network settings by following the steps at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed May 4, 2024
Telephone service seems very good. The phone seems to lose charge faster than a new phone should. Faster now than when I first started the phone. Loading info is slow and sometimes very slow. Must be the service or the phone, not when home on internet. Using iHeart radio, the signal just cuts out often, even when stopped. Again, not at home on internet. Over all service has not been impressive.
Hello, Arthur! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed May 3, 2024
Multiple issues with voicemail:
2 - Notification of voicemail is delayed. You may not get a notification for a day and then get a notice that you have 5 voicemails.
3 - When the voicemail is played, the number the call is from is not given so if the person does not leave their number you do not have a way to call them back.
Hello, Scott! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. To have the feature turned on, our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Customer Support department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 3, 2024
I fired Verizon in January. Now I am with Pure Talk for HALF the COST and BETTER signal/service!! So much more reliable. NO MORE sos, no bar, can't use remote connection... I ordered the new sim cards for my devices, and the transfer over to PURE TALK was seamless! Took less than 30 mins. Pure Talk immediately canceled my Verizon account and I never lost any contacts, emails, notes, messages etc. I am sold on Pure Talk!
Hello, Debbie! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed May 3, 2024
I have been a customer for about two months. When I signed up for PureTalk I explained my phone use and signed up. After a week I called CS because my phone was slowing down and unusable. Called CS. Was on hold for close to an hour. When I talked to a rep they said I used up my unlimited data? What. They reviewed my recorded conversation when I signed up and said it was the plan I signed up for and I explained it's not the plan I signed up for, I got the plan you put me on. They agreed and put me on the plan I was suppose to be on at No charge, Great. Well not so fast, after less than a month my phone is once again unusable because it's so slow.
BP.
May 2024AD.
Hello, Bernie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We sincerely apologize for the wait time and any inconvenience you may have been caused. We know about the extended hold times and are working diligently to rectify the issue.
Our $55 and $65 Unlimited Talk, Text, & Data plans include 60GB of high-speed data and unlimited low-speed data, which is about 256kbps. Once your high-speed data has been utilized, your device will automatically begin using low-speed data. High-speed data will be refilled on your billing date, provided billing is successful. If you have additional questions or concerns, please let us know! Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 2, 2024
I switched my 4 AT&T phones over to PureTalk 6 months ago. Also added 2 iPads. Everything went very well until 3 weeks ago. Both my iPads are no longer able to text to Droid phones. Nobody at Pure Talk can seem to tell me why. I am paying for a service that is not fully functional. Not cool. I may need to make a change. Frustrated
Hello, Patrick! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed May 2, 2024
This service is a must have. I got my phone through you guys some months ago along with your Sim, and I got no issues or complaints so far through my time. I also appreciate the fact most of all that your values are not something crazy like all this crazy woke nonsense that's going around the service affordability is great and there is great flexibility with customizing my account. One more thing I don't seem to get scam or spam calls at least not yet. I have not had to give my number to many other services currently as of now. Scam calls usually happen do to information being sold and distributed in other countries. I have no reason to believe you guys are a company that does that sort of thing and I'm thankful for that. Overall great service and do recommend completely.
Reviewed May 1, 2024
Ever since I switched over to you from Consumer Cellular, my telephone has not been receiving any e-mail messages, even though I did not alter the e-mail accounts or their passwords. Is e-mail somehow not included in my current plan? If not, how can I add it to my account? Is there some other information you need?
Hello, Thomas! We regret to hear that you have not been able to access your emails. Please check to make sure you are logged into your email account. If you are logged in, try logging out and back in. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed May 1, 2024
I get such bad reception! I wish I had never switched. Jesse Kelly lied.... I am going to Spain next week and if the reception is as bad.... I will find another carrier when I return. You advertised that it was the same as Verizon, but when I am with my friend who had Verizon, he can connect to the internet so fast!
Hi, Joan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We currently offer international roaming in Spain! Up to $20 in free international credits are automatically applied to your account each month, (credit amount depends on plan). Only pay for what you use. No overages or surprise charges. Ability to add on additional international credits as needed, starting at just $10. Please visit the link to learn more about rates.
https://www.puretalk.com/international-roaming
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed May 1, 2024
PureTalk claimed they had service in the remote area my daughter lived. She had no service there at all, nor for several miles radius. And don't expect to get help. They don't have a chat option - it is phone call only. Every time I have called I have been on hold for over 45 minutes. I believe my record on hold was 1 hour 52 minutes. You *have* to call to remove your number because they refuse port out requests unless you call them.
Hi, James! We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards. You are welcome to port your phone numbers to your new carrier by providing them with your PureTalk account number and account PIN. We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B
Reviewed April 30, 2024
Their customer service is incredible. They stay on the line with you no matter how long the resolution takes. So much better than my previous carrier. I also have better service than ever before. Great service for a great price!
Wow, Christy! We're delighted you've received such excellent service and are saving money on your monthly service bill by making the switch! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed April 30, 2024
Reached out to customer service to cancel a line. Representative was kind and genuine. Was able to resolve my issue quickly without any troubles. Even though a line was being canceled I still have one with great service.
Hello, Amy! We're elated to hear you enjoy our prices and fantastic customer service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 30, 2024
Terrible coverage and the worst customer service I've ever experienced. 45 minutes a never-ending hold. I've tried calling at different times and it's just the same story. Never-ending hold and no help.
Hello, Brent! We sincerely apologize for the wait time and any inconvenience you may have been caused. We know the extended hold times and are working diligently to rectify the issue. Though our customer service team is always happy to assist you by phone, you can also message us using our Contact Form at https://www.puretalk.com/contact and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 30, 2024
I misunderstood. Metro pcs gave us high speed then after that the slower worked fine. I got the idea from the ads comparing to t-mobile that it was apples to apples. How I wanted this to work- I am so tired of woke companies. But my high speed was gone in two days, and your slower speed was more dial up type speed. It will cost me to start metro pcs back up. It was a good try but more high speed yes but the unlimited after that is almost nothing. Good luck with your company. I know you live America like I do.
Hello, Carson! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. We hope you consider PureTalk for any future cellular service needs. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed April 29, 2024
Experience service so far had been excellent. I have given your name Pure Talk to several people telling them about your service and how easy it was to change services from my previous cellphone provider. I believe someone had since looking into your service. Thank you again for all of your help in getting myself and my husband Charles ** set up with you.
Hello, Patricia! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 25, 2024
Ordering was terrible, everyone had different responses to my questions. It cost me time and $. Very frustrating. Ordered directly over the phone. First salesman jammed the order thru without even finding out what I needed. Sent it all back. 2nd salesman insisted on a new line and phone which confused my order with first attempt. Using it now, It is ok, not great. Overall would not recommend.
Hello Larry! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience caused.
Regarding your plan, you may upgrade or downgrade at any time, either by calling Customer Service or by logging into your Account Portal and selecting the Plan tab. Regarding your device and service, we would love to assist you with your questions and concerns and ensure both are working properly. We'll be sending you a private message to gather additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 25, 2024
Great phone service with great phone package deals and you can use your phone number or get a new number from them, I would not go to anybody else but Pure Talk! And if you buy a new phone from them the Sim card with it comes with instructions that make it really easy to install! So save money! Get Pure Talk!
Hello, Junior! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 25, 2024
It was easier to make the switch from my original carrier to PureTalk than I expected. I got adequate assistance in the process. And am pleased with the service. Have not experienced any dead spots. Have been recommending Pure talk to family. It's very important to me to have a company that is not in opposition to my values.
Hello, Tom! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Updated review: May 30, 2024
I appreciate the free month! Just know, I called twice for the exact result I got here by writing a bad review.
Original Review: April 24, 2024
I switched from AT&T to Pure Talk almost 6 months ago. The first 5 months were fine, with no problems. But this last month has been nothing short of HORRIBLE, HORRIBLE, HORRIBLE SERVICE. I can’t get YouTube videos to play. Most of the time even the thumbnails won’t load. My phone calls are constantly in and out. I have to ask multiple times "Can you repeat that?" The service can’t even stream music, which requires much less bandwidth than video. Hell, I had to leave the grocery store, because my shopping list (Apple Reminders) wouldn’t load, and web pages wouldn’t load.
So, I called Pure Talk last week (April 17th, 2024), and spent over 30 minutes with tech support for nothing. No change. They told me there was an outage from AT&T! What the hell does AT&T have to do with Pure Talk? Well, It’s their back-bone! I left AT&T because of their VALUES and was told Pure Talk Represents my values, but the reality is, my money is still going to AT&T. At the end of the call, I told the agent I wanted a refund for HORRIBLE SERVICE over the past 4 weeks. A week later, no one has called. I called them back, got switched to 3 different people, who all put me on PERMA-HOLD, and I got to listen to the same BORING recording singing the praises of Pure Talk, while I held for a SOLID HOUR. I finally hung up, with ZERO RESULTS! It literally felt like they were just going to keep my hold until I hung up. So I guess they win and I lose! Looking for the next place to take my money. Any suggestions?
Hello, JT! This is definitely not the experience we’d hope for you to have. Please accept our sincere apologies that you received anything other than an optimal customer experience, as this is our top priority. We operate off of AT&T's GSM network and utilize their towers. We have reviewed your account and confirmed there was an outage in your area, which impacted service. The outage is now clear and service should be restored. Please ensure your device uses the latest software and carrier updates by going to Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. We have applied a free month of service credit for the inconvenience this has caused you. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed April 24, 2024
PureTalk provides customer support through phone, email, and live chat. While some users report positive experiences, others have complained about long wait times and limited resolution options. In general, you can expect good coverage in major cities and populated areas. However, coverage may be spotty in rural or remote locations.
Hello, Ernest! We're elated to hear you enjoy our prices and fantastic customer service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.
Reviewed April 23, 2024
Data access is not consistent. In areas where there is cell service, I am not confident that the mobile data will work when I need it. Example: April 10, 12, 13. Please refer to your service notes. There have been other times also.
Hello, Leanne! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 22, 2024
I just needed an emergency phone in case I need to call for help. Your company gave me an affordable loan for that purpose. I also can pay my bill by home. I love that you can still talk to a person instead of a machine, customer service is the most important thing for any business. Take care of the customer to keep their business.
Hello, Patricia! We're elated to hear you enjoy our prices and fantastic customer service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.
Reviewed April 22, 2024
For some reason, my phone won't let me set up my own voicemail in my own voice. It always says "the operation couldn't be completed." (Mobile phone error 1034). This makes be very sad indeed. Can you fix this? ~Connie~
Hello, Connie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To customize your greeting on your iPhone, follow these steps. -C.H.
1. From a Home screen, tap the Phone app2. If an app isn't available on your Home screen, swipe left to access the App Library.
3. Tap Voicemail
4. Then tap Greeting (upper-right corner).
5. Tap Custom (to record a greeting.)
6. Enabled when a checkmark is present.
7. Tap Record (to begin recording the custom greeting message.)
8. To listen to your recording before saving, tap Stop
9. Then Play
10. Tap Stop (to end recording)
11. Then tap Save (upper-right).
Reviewed April 21, 2024
No problems. From day one, I have always had a profound sense of professionalism from the "New Kids on the block"... Also, I love the low pricing. I have mentioned your concept to many of my friends. Not aware if any have responded, but I am hopeful - for your sake and ultimate continued success. Sincerely, Marylyn **
Hello, Marylyn! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 21, 2024
We have been trying to get Internet on my husband's phone and your customer service has not been responsive. I have sat on hold at 611 twice for over 10 min with no one answering. It's been several months since we signed up and I would say we are still waiting for our service to begin.
Hello, Kristin! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 21, 2024
I have had no issues with my service - it was a pleasure working with this company while I switched over my service from a big carrier I had been with for ever. You can always talk with someone on the phone who are courteous and professional. It's like a modern company with traditional values - the price I pay is what we should all be paying for our phone service - highly recommend. I live in a rural community and drive quite a bit and have had no issues.
Hello, Ann! We're elated to hear you enjoy our prices and fantastic customer service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.
Reviewed April 20, 2024
Poor and subpar service. My calls frequently are interrupted with “no service “, callers can’t hear me at all, I have to keep moving about my house to hear my conversations during a call. Very below average service. I never experienced his low quality service from T-Mobile or Metro PCS., when I was with them. I guess you get what you pay for. Connection lost.
Hello, Simone! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 19, 2024
After a few glitches getting connected on two lines, the service has been just fine. We can't tell anything ever changed, except that the cost has dropped almost by half. What's not to like about that? We appreciate that we are not subscribed to a provider that is feeding money into the liberal agenda!
Hello, Rebecca! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 19, 2024
Both my wife and I are very satisfied that we made the switch from Verizon. The only small issue we are having at the moment is with slow texting. Still, it's tolerable, but sometimes texts are slow on both our phones in sending and receiving. I can only think that will improve as more folks come on board. Thanks for checking in.
Hello, Scott! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 15, 2024
WiFi Hotspot does not appear to work with our Samsung S10 phones. Your support person tells me that PureTalk does not guarantee that WiFi hotspot works with Android phones. My plan supposedly includes 2gb per month per phone. Nobody ever mentioned that WiFi Hotspot wouldn't work with our phones and I don't see that fact mentioned in your advertising.
Hello, Casey! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. The hotspot feature is a complementary add-on to all of our unlimited plans. The mobile hotspot feature allows devices, such as tablets, to connect to the internet using your PureTalk connection! At this time, hotspot is guaranteed on iPhone models 6s and above. Mobile hotspot may not function on all Android devices. Your device’s APN settings may need to be updated. Please follow the link below, and instructions will be available to you. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
https://www.puretalk.com/data
Reviewed April 15, 2024
Easy to switch to PureTalk And I get to keep my old number. I appreciate the military discount. I do tell people about pure talk. I’m pleased that I get service in the forest behind my house. I hike it a lot So thanks for your service. Ok time to move on.
Hello, Richard! Thanks for your service! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 15, 2024
My service is slow. Internet mainly only works at home. They are mostly apple product based so I switched to apple hoping it would help the service and now I just have slow service with a phone a I hate. I have called and they try to be helpful. Super easy to contact a live human, but they just have me repeat the same process of reactivating my phone and it doesn’t change anything but my patience. When this crap phone I have is finally paid off in 2 years I will be going back to android and hopefully their service will be better by that point.
Hello, Lisa! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed April 14, 2024
When I tried to pay my bill a few days early after I just got paid on the 13th, it declined my bank card payment and I have money on there. I tried using another card and it declined it there too. I am very pissed off and thinking about switching to someone else if somebody doesn’t get in touch with me soon. I will be calling again tomorrow. I have work tonight.
Hello Kasey! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Regarding the payment being declined, please ensure the billing address on file matches the payment method used. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed April 13, 2024
Have great reception and no problems. Will definitely share info with family and friends. Will be looking forward to purchasing a new phone through your company soon. The billing program has gone off without a hitch.
Fantastic, Deborah! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 13, 2024
Went from XFINITY to these guys and oh my I think I may of made a huge mistake. Super long hold times, can’t speak to anyone and then after on hold for 2hours was told I had to call back because they are now closed.
Hello, Jaret! We sincerely apologize for the wait times you experienced and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. Though our customer service team is always happy to assist you by phone, you can also email us using our Contact Form at https://www.puretalk.com/contact and via Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 11, 2024
Customer service was good and transition from former carrier was seamless. Only concern was long wait to reach customer service rep on phone. Once reached the CSR answered all of our questions & completed our transfer with no problems.
Thank you for switching to PureTalk, Janis! We're thrilled you had a seamless transition and that our support team was able to assist you. We sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed April 11, 2024
They come late sometimes as much as 24 hours. Very unuseful to get a message about something that happened yesterday when you needed the information that day. I don't have a clue when this is happening. Also, I can't get a message that is sent to more than just me. It just goes around in a circle forever.
Hi, Don! We're sorry to hear that you're experiencing delays with text and group messages. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed April 9, 2024
We are really trying to stay with Pure talk, but every month my son's phone says balance too low to make calls. We have unlimited calls but they have to reset it so he can make/receive any calls. Every month. And just yesterday I called multiple times. Put it on speaker, waited and waited and nothing. It actually said they were closed and hung up twice. Emailed customer service and was told I need to call customer service because they cannot reset it through email... it's just been frustrating. Hopefully, this gets taken care of.
Hello, Jessica! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. While your son's plan does include unlimited minutes, the system does not recognize an infinite number; therefore, we set it at 5,000 minutes. We find that number works for most customers. Because your minute usage has exceeded 5000, we’ll have to reset the feature. Please contact our Customer Service department so that an agent can file a service ticket to increase the voice minutes to ensure you don’t reencounter this issue. We apologize for any inconvenience this may have caused and for any confusion. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H
Reviewed April 7, 2024
Hello.... So far my experience with Pure Talk has been stress free... My payments are automatically taken out of my account so I don't have to rush anywhere or spent time on my phone making a payment. The rates are great and it is great to know that my money is not going to any political agenda... That's the greatest point I could make.
Hello, Maria! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 6, 2024
Switched from ATT to Puretalk. Traded in my I phone 11 cause I wanted an Android. The Samsung Android turned out to be an A14 which is a very low end phone. Nothing like the I Phone 11. Also the refurbished phone came password locked and spent most of the day between Puretalk Tech and finally had to call Samsung and install a Google account to reset password. The phone cost was $160. They won't let me return is or give me a penny toward a higher end phone. Cause I have it more then 14 days. So the $160. is a complete waste. I think the agent knowing I was giving up an I Phone 11 should have better advised me on a new phone. I will now have to throw this away and get service elsewhere.
Hello, Perry! We're sorry to hear about your experience with your phone. We have reviewed your account and see that you purchased the phone on 02/03/24. Unfortunately, you are outside our 14-day return policy and do not qualify for a replacement or refund. Please accept our apologies for this inconvenience. You may view our return policy at https://www.puretalk.com/return-policy. While we do not offer device discounts for current PureTalk lines, we have financing options available. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed April 6, 2024
I’m paying thirty dollars a month, ten dollars a month insurance included, I was paying one hundred dollars a month from the V company and the A company. The coverage is better, wish I changed years ago!
Thank you for switching to PureTalk, Cedric! We're thrilled to hear you're enjoying your service and saving $70 on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed April 5, 2024
I called to say that I had recently remarried, (formally Marisa **), and that my new name was Marisa **. I also informed the person that I spoke to, that I had moved from Woodbury, CT to Washington Depot, CT. I explained that I had NO SERVICE in Washington Depot. I was told to use wifi calling and still I have No Service, but every now and then, I will get a call through. This is unacceptable!!!
Hello, Marisa! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 5, 2024
Outstanding service, flawless switch over from AT&T. Superior pricing and incredible customer service. Would recommend this service to anyone. Wish I had switched over a long time ago. Product lines are also up to date and offer a wide variety of price points.
Hello, Ben! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 4, 2024
I've had a horrible time setting up my PureTalk account, 1st they sent my sim card to the wrong address and then we tried to set the e-sim card account up on the phone and when I received my transfer pin customer service couldn't find that I ever set an account up although my credit has been charged, may pure talk and I weren't meant to be. Todd
Todd! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed April 4, 2024
Wonderful experience! I have been happy to be speak with a real person and not a computer. I called to increase three of my children’s internet data, and they have been so helpful. They made the process fast and easy. I decided to switch my own phone service to PureTalk! Best decision!
Hello, Korra! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 4, 2024
I saved a bundle switching from Verizon. The customer service was excellent and the switch was easy. Cellular service is just as reliable. Plenty of data and I can change plans anytime. Even if I upgraded my plan I would still be saving. I wish I did this years ago.
Thank you for switching to PureTalk, Robert! We're thrilled you had a seamless transition and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed April 4, 2024
Outstanding service! Have not encountered any issues with service, always available and customer service also very efficient, professional and courteous. Will continue with my plan. We are very happy and satisfied with service in general, We should have change over years ago and provide comments to all I come across.
John **
Wow, John! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our Customer Service team. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed April 4, 2024
I am saving over 50% from my previous provider. I am in an area that doesn't have internet service available but I can use my phone to make and hear calls clearly. With my previous provider I could not make or receive calls and had ended up getting a land line. I have 3 months left my the land line service before I can cancel. Therefore saving even more money. Pure Talk is for me is the best service provider available. I would 100% recommend.
Hello, Debbie! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 3, 2024
Great service and I love the savings, especially being newly retired! Customer service is awesome too. Have recommended this company to many people. If you’re looking to save compared to your current provider, this is the company for you!
Wow, Diane! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed April 2, 2024
I love my Pure Talk service. It is very reliable and affordable. Probably the best phone service I have ever had. I'm grateful that I signed up for Pure Talk. The quality of service is off the charts. Customer service is great. I even bought my phone through them and I love it.
Wow, Gaston! We're delighted you've received such excellent service and are saving money on your monthly bill by making the switch! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed April 2, 2024
I signed up for Pure Talk being told that the service at my house was great! It is horrible and my phone constantly cuts out. Service isn't any better in surrounding areas either. I need better service! Especially at my house. I switched from Verizon. And Pure Talk seems to be even worse.
Hello, Josh! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed April 1, 2024
Received a defective phone. Tried to contact customer service but it took three weeks to get ahold of anyone. Was then told I waited too long for a replacement/refund. Went round and round for three months between PureTalk and BLU with no resolution. Long after I had already recycled the defective phone and switched carriers, your "Loss Prevention" team kept bugging me about it without offering a return box until it was way too late. I literally had to close out my bank account to get you to stop taking my money for service and phone I never "really" received. It should be noted I am a single Christian disabled veteran living on $600 a month with two teenage kids. I thought for sure this would be the one company I could trust to share my values and treat me well. Silly me.
Hello, David! Thanks for your service! Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We regret to hear that you have left PureTalk. We hope that you try our service in the future, if we can better suit your wireless needs. Should you have additional questions or concerns, please let us know. Our Support Team is available via email using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for your feedback, it always helps us improve the PureTalk experience. -C.H.
Reviewed March 31, 2024
We have very poor reception at our home and often lose calls and have many calls go to voice mail rather than ring through. If we can't get better service we may have to look elsewhere for service. We would be interested in a signal booster in order to get better reception.
Hello, Thomas! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 31, 2024
So easy to setup. The customer service is awesome. Once I got started I realized I didn’t have quite enough data and it was a breeze to upgrade. The cost for my plan (2 phones) is less than half the price of AT&T was! I get the same, if not better, connections than I had with AT&T! Crazy, but true! Pure Talk is great because customer service is based in the USA, so I can understand everything they say to me!
Wow, Marylouise! We're delighted to hear you're saving money on your monthly service bill and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 30, 2024
When I answer calls, often the caller can't hear me. Often I need to go outside to (hopefully) get a satisfactory connection. Talking with a tech helped some but problems continue. I really want this to work but the problem seems to be constant on my phone but not so much on my wife's phone.
Hello, Rex! We're sorry to hear you're experiencing poor call quality. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 29, 2024
It would be very helpful if there would show a notification on my phone that a message was received. I’ve missed several opportunities to make money by not getting to my phone messages fast enough. When we had ATT my phone showed when a message was received. Hope you can change.
Hello, Bernard! Please note that the Visual Voicemail feature is only guaranteed to work for iPhone 6s and above. This feature is not guaranteed to work on Android devices. A private message will be sent shortly to gather your account information. -C.H
Reviewed March 29, 2024
I understand PureTalk relies on available cell towers for our phone service, however the cell towers in our area do not work as they should. A couple of years ago a storm damaged a major tower in our area and it has not yet been fully repaired. We experience low signal strength and sometime our phones don't even ring and connect on an incoming call. I realize you don't own the towers and can't make repairs, but the low quality of signal affect our experience with your service.
Hi, Joyce! We're sorry to hear the network towers in your area are not fully functioning and you're experiencing service issues. Please accept our sincere apologies for the inconvenience this has caused. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 28, 2024
I, Paul's wife, am very frustrated w/ the problems of his Pure Talk voicemail. We've had it set up, reset twice w/ tech. help but now he can't access it. A message says it hasn't been set up. I've gone to customer portal to have voicemail reset but still get the message when attempting to sign in w/ password or the ability to change it. My voicemail doesn't require a password & has easier access through Tracfone so I don't understand why Pure Talk can't be simpler as well. Thank you for inviting a response to your network. Paul is satisfied with everything else about Pure Talk.
Hi there, Paul! While we're thrilled you're enjoying your PureTalk service, we regret to hear you are experiencing issues with your voicemail. We do offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. Our Technical Support team has enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. A private message is also being sent shortly with the steps to disable the voicemail password feature. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 28, 2024
PureTalk sent me a physical sim card. Upon contacting a live person (monumental task) the tech support activated my sim incorrectly (didn't port over my number). This required me to order a completely new sim card (at my cost for a second time). Customer support offered a $3 refund after charging me $40 twice. When requesting to talk to a supervisor, they told me they would give me an email address. DO NOT USE PURETALK!!!
Hello, Chad! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 28, 2024
Updated on 06/18/2024: So I did decide to go with PureTalk. Something has changed in the last 90 days. Everything buffers now. When I run a speed test I usually get a response that my internet connection is so slow. I'm going to call them one time see if they can correct the issue. But it absolutely is not the same service that I had 3 months ago.
Original review: I switched to PureTalk and allowed them to issue me a number because I did not want to switch over my 22-year number until I knew the service was good. Everything was going well and I called customer service and told them I wanted to Port over my old number that I've had for 20 years and they said that I could not until the current month expired. I would basically be renewing a whole new service using my ported number. So I had to pay for 3 months with the old company to preserve my number. And I left a review on Trustpilot. Ever since that review and the company answered that review my service has gone to crap.
I have such slow service. When I run the speed test it almost does not complete. When it does complete it tells me that my internet service is extremely slow. I am nowhere near using all of my data. I still have 91% of my data remaining and the speeds are disgustingly slow. All of this happened after my negative review and the company answered too.
Hello, K! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 28, 2024
I always recommend you. My wife has Verizon but is stuck in a plan to pay down her phone. Her bill is at least two times higher, and although phone service is equal, the customer service is not. She oft has to question her bill and people hack her account.
Thank you for switching to PureTalk, Bill! We're excited you've had an excellent experience and taking advantage of our affordable prices! We look forward to having your wife on board. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 27, 2024
To get straight to the point, cellular networks are far more robust than they've ever been before. The economy is simply just tough right now, as a volunteer firefighter being able to maintain reliable service during calls while utilizing an affordable plan is such a relief. I'm very grateful for the service, including members in customer service who have been very responsive and very helpful. Thanks team!
Hi, Jakab! We're thrilled to hear you're enjoying your service and receiving reliable coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 27, 2024
Knowing you are, or were, a veteran owned company and advertise on numerous conservative radio stations, very shocked at the items listed on your cookies when accessing the website. Some seem very intrusive. Surprised current customers aren't offered at least some of the incentives offered new customers.
Hello, Linda! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 26, 2024
When I saw that our Puretalk plan included $5 international roaming and $1.5 international calling, I thought we were set for our 16 day cruise from Santiago, Chile to Miami, Florida (2/19/24-3/8/24). However, in some ports our phones showed no service. In others, they showed service, but our text to family in the USA failed to go through. I think only in one city (I forget whether it was Trujillo, Peru, Manta, Ecuador, or Panama City, Panama) was I able to send a text that went through. Our only communication with family in the USA was via email through the ship's wifi internet service. Our international ports were in Santiago/Vina del Mar/Valparaiso, Chile, Coquimbo, Chile, Arica, Chile, Pisco, Peru, Lima, Peru, Trujillo, Peru, Manta, Ecuador, Panama City, Panama, Panama Canal, and Cartagena, Colombia. Please explain your international service in these areas. Thank you.
Hello, Marvin! We're sorry to hear you were unable to utilize service while traveling. Please accept our apologies for the inconvenience this has caused. We currently only offer international roaming in 30+ countries. We do not have coverage in South America at this time. You may visit https://www.puretalk.com/international-roaming for a full list with each country's rates. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 26, 2024
I was excited to switch to Pure Talk and took advantage of a good deal on the new 5g phone. When I got the phone in, I had some health struggles due to the stronger radio waves and more powerful battery, which also caused the phone to overheat frequently. I had never dealt with these health problems when using 4g phones. Nausea, headache and constant insomnia were the main issues I struggled with. I resorted to keeping the phone on airplane mode 90% of the time, which made a positive difference in my health, but obviously rendered the service useless.
In the process of reporting these issues to call center and trying to switch back down to 4g, (which turns out is not possible with the new devices) I was met with some confusion from some of the staff, even being hung up on once because I probably sounded crazy. One call center staff member lied and told me I gave her the wrong pin number in order to end the call. I don't remember many names since this happened months ago, but it can be researched in my call history. I spent more money ordering an unlocked older phone from Amazon (no 4g phones available through Pure Talk at the time) and the IT department sent me a useful email to help me get it working. I was able to return the 5g phone in the nick of time to get a refund, thanks to a very helpful call center employee. My 4g phone is much safer for my body and I can go on using it without insomnia or nausea.
I used to get 5 bars with Verizon in my home, and with Pure talk I'm only getting 1, even when I was testing the 5g. It still seems to work, but does often cut out when I try using the hotspot for my weekly online class. This is annoying to me, but I'm working around it for now because I was paying about $15 more a month for the same data package at Verizon. I haven't decided whether I will keep Pure Talk for good, but it is adequate at the moment. Many of the staff members are very nice and professional, and I believe in supporting these types of veteran-owned businesses.
Hello, Michelle! We're delighted to hear you've been enjoying your PureTalk service since making the switch! We regret to hear about your health struggles. Regarding the device overheating, we recommend contacting the manufacturer to ensure the device is in good working condition. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 26, 2024
Waiting for a call back to get my wife's iPhone working with your cellular service. It's been weeks. I'm not holding my breath. Each time I call in, I have to explain the same thing to your technicians. It's like you guys don't have a ticketing system.
Hello, Bryan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 25, 2024
As much as I wanted to support the mission of PureTalk, due to a lack of reliable phone service, I had no choice to leave. Multiple times I called requesting support for inoperable service, whether phone calls or text messaging. Multiple weekends were met with no or little service, as well as little assistance to remedy this problem. In fact, one representative said there was nothing she could do for me since I only had 2-3 bars. She recommended I find a new carrier.
Hello, Ashley! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 25, 2024
I thought I was to be charged for oversea call that was fraudulent number. I was reassured it was 1.50$ if the call had been completed, deeply appreciative, we've used many carriers before and Pure Talk reps not pushy sales reps, that too is appreciated. I have recommended pure talk to several people, it is well worth it :).
Hello, Gail! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 25, 2024
This makes it really difficult to become familiar with the phone. Can't set up voice mail or send text, etc. On-line help is sketchy. I could go on but let's leave it at that - Unhappy Customer Don't really want to go on - guess I just use it for an emergency phone when I am away from home.
Hello, D! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. To set up your voicemail, press and hold the “1” key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service and press the * key once the greeting begins. Follow the voice prompts to choose a password and salutation.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed March 25, 2024
Especially impressed with the knowledge the rep had for helping me to prepare my phones to switch to their service. Also impressed with the much lower price for service, which included protection plans!
Hello, Nancy! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 25, 2024
We've been using PureTalk for several years, now, and have been extremely satisfied with the service. Their customer service has been excellent. Making a payment each month is easy, and hassle-free. And we don't have to make a call yearly because our rate has gone up. Also happy to support a U.S. based company! Hoping they can offer international service for travel in the future.
Wow, Sarah! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 24, 2024
My wife and I have had no problems with our phone and internet service with Pure Talk. Sometimes zero is a good thing. I have recommended Pure Talk to family and friends. The rates are reasonable and when contacting Pure Talk we speak to friendly people we can understand and who understand us.
Hello, David! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 24, 2024
When I called Pure talk to get service I was told I could get a new discounted phone now or in a month or so if I choose to do that. So that’s what I did. When I called back a month later, to get the new discounted phone. I was told, "Too late. You already signed up for service and you are now not eligible for a new discounted phone." This is not a good way to treat a new customer. I then had to buy a new phone from Apple at a much higher price. Be honest with your customers instead of false information. I am still bitter about this.
Hello, Neal! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. We do have financing options for existing customers! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 23, 2024
I have never been more satisfied with any previous phone carrier in pricing, service and overall integrity of business dealings. I recommend Pure Talk to others at every opportunity, and have had friends and family successfully change their carrier over to Pure Talk (although not all have cited me as a referral saying they forgot, etc.) but that's okay.
Hello, Donna! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 23, 2024
Best customer service. When we switched several years ago, the new iPhones arrived and were activated with one day! Changing plans is so easy to fit changing needs and the signal under the AT&T network is the same without using AT&T. We have referred friends and they have never regretted switching.
Fantastic, Sandra! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 22, 2024
Updated on 03/28/2024: I received an email in response to my review of our service by PureTalk and it sent me to create an account with ConsumerAffairs and it is only ads to purchase insurance and stuff. I could not find any reply to my review. I can't unsubscribe to the newly created account and it is spam. I am very dissatisfied with this service. Not only do I not have cell service within a 15 mile radius of my home, now I can't even get a reply from you without this mess I had to do with ConsumerAffairs which I do not want. Please reply to me in an email. Thank you, Jerry **
Original review: We are grateful for this company and the low cost for cell phone service. Our only complaint is that Pure Talk has limited coverage. We were told that Pure Talk has nationwide coverage and uses the same towers as Verizon our previous cell phone provider. Near our house we have no cell service until we drive at least 10 miles towards a larger town. In two nearby towns our cell phones have SOS service only. We have an AT&T tower 2 miles from our house and 8 Miles away is a Verizon tower. Maybe you can tell me why our phones won't work in the Bradfordsville, Merrimack and Jack Town areas? Thank you, Jerry
Hello, Jerry! Thank you for your 5-star review and for being a valued PureTalk customer! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed March 22, 2024
Overall I like this service but in rural areas (where I live) the service is not always optimal. I was riding in a rural area with a person who has AT&T service and was using her phone for navigation. I tried to use my phone to search for a nearby restaurant. I had NO service. This seems to be the norm. When I'm in a big city, there hasn't ever been a problem. I think it's because there aren't as many cell towers in the rural areas.
Hello, Sharon! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 22, 2024
1- A basic app that can do basic plan changes and show data usage etc…
2 - A way to upgrade our phones occasionally. (This may exist and I just don’t know)
Hello, Jacob! We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements! Thank you for your 5-star review and for being a valued PureTalk customer! -C.H.
Reviewed March 22, 2024
Every month when my bill is paid I check my phone re "data usage." It always reverts back to zero. I re refuse to do business online. Your rep says on your end it shows 0 usage but it doesn't on mine. Since you are unable to resolve I will definitely find another company. I don't need the grief of spending unless time on the phone every month. Now, a supervisor is saying something about it is showing app usage. Wphew! Really! Good Pure Talk.
Hello, Elizabeth! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Your device's "data usage" setting is a calculation of the data you have used. This is a setting that you have the capability of editing. Since this is more of an estimated calculation of your data usage and does not reflect your remaining data. You can review real-time data usage on your PureTalk Customer portal. Please click on the link below to log into your Customer portal. -C.H
https://www.puretalk.com/account/login
Reviewed March 22, 2024
I really, really wanted to support PureTalk due to your values. I changed to you after being a Verizon customer for over 30 years. I have been very disappointed in my experience. First, the service has never been as good as it was with Verizon. We don't have good service in places that make no sense. But the deciding factor was when I made a trip out of the country and I was essentially dead in the water. Initially I had no service and your rep could not figure out why. I got it working myself, but even with repeated purchases of top-off data, nothing worked. Messages would take forever to send, and if I tried to do anything it used all my data. I used Wi-Fi anywhere I could to avoid using data. My travel experience was an epic fail. As a result I am going back to Verizon even though I have to pay more. I really wanted this to work and I wish it had.
Hello, Marsha! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 22, 2024
I had T-Mobile for over 10 years and they ditched me. My plan with Pure Talk is $11 a month less and I get twice as much data. T-Mobile would not provide T-Mobile lied to me when they said they were going to improve their service. After I called customer service over 5 times and then they ditch me. Enough data. I could only download about 2 or 3 web pages. And then my data would slow to a crawl.
Hello, John! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 21, 2024
I have been a Pure Talk customer for the past few years and can honestly say "I love my Mobile Phone Service!" I've traveled by car over to Virginia, stayed for a month then traveled south down to Florida, stayed for another month and then back over to Texas and never experienced an issue with no cell service. I traveled with my aunt who had a different phone service and she constantly struggled with little to no coverage primarily in Virginia but also in several other states as we traveled through. I am keeping Pure Talk, definitely Tried and True!!
Wow, Cristol! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 20, 2024
PureTalk has been an excellent provider of my mobile phone service for many years. When my android phone stopped working in July 2022 due to the 3G rollover, customer service was very helpful in assisting me with the selection and purchase of an iPhone. Pure Talk customer service is outstanding!
Hello, Robert! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 20, 2024
When AT&T became too expensive, and I had had enough of their poor customer service, I started to shop for a new wireless service. I heard about Pure Talk on the Sean Hanity talk show, I checked it out and liked what I saw. I switched to Pure Talk and I now save $120 each month and I have a better plan and better coverage. Altogether a good move.
Fantastic, Kent! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 20, 2024
The service is as good as it gets without being on a name brand phone line! They're growing too and this has been great since I started. I get more data added in hotspot and country calling. They continue to provide great service. There were times I didn't understand something. They helped me and I've never looked back. I have service in places I need and that's what counts.
Hello, Adam! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 20, 2024
I’ve had nothing but positive experiences with PureTalk and will continue using your services.. I’ll gladly recommend Pure Talk to friends and others who are disgusted with other networks, I’ve recommended recently a couple of people and hope they have contacted you.. Again, thank you for the excellent service..
Hello, Elizabeth! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 19, 2024
When I switched to PureTalk from TracFone, I could not get my data to work. I called customer service and they transferred me to technical support. After finding out a few things, the technician told me that only Android 11 or higher were supported by PureTalk. I had Android 10. That meant either I had to go through the trouble of porting my number back to TracFone and going through switching back; or buying a new phone. Many other companies still support Android 10.
I still wanted to support the American company PureTalk. I saw the deal that I could get the phone I wanted for $50. When I called, they said since I had already been signed up for my service, they could only give it to me for $199. I ended up buying it elsewhere for $130. My husband did call back and another worker offered him the phone for $50, but I had to sign up for a 2-3 year contract and get $4 worth of insurance every month for the phone. At least she tried to help, unlike Jasmine who I had dealt with. After having this phone for a few weeks now, I really miss my old one. I liked how it operated and was used to it. I still do not have everything transferred over to the new phone. It has been a real disappointment switching over to PureTalk.
Hello, Jeanine! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. To receive the device discount, new and existing customers must add a new line of service, port a current phone number, remain on AutoPay, and activate service within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. We do have financing options for existing customers! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 19, 2024
I am not able to access voicemail and I sent an email to you requesting help of which you did not respond. How can I get assistance accessing my voicemail? The process of changing over from a different carrier to your service was easy.
Hello, Ronald! To set up your voicemail, press and hold the “1” key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service and press the * key once the greeting begins. Follow the voice prompts to choose a password and salutation. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Customer Support department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 19, 2024
We are very pleased with the customer service we always receive and the phone service. We have not had any problems, when we travel, of not being able to make calls. We have referred friends to Pure Talk and they, too, have been very pleased with the cost savings and the service.
Hello, Janice! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 19, 2024
I've been a subscriber for many years and have no complaints! My service is just as good as my old carrier minus the expense! My old carrier that I was with for over 20 years I was so glad to cut the cord with them and join PureTalk. No turning back!!! Thanks PureTalk! Keep up the great service!
Awesome, Sally! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 19, 2024
For a year we have been using PureTalk USA and we not only appreciate the $100 a month savings, but we have not had one problem since transferring over from ATT. We are retired so the monthly savings is very important to us! Thank you for providing quality service and a positive experience!
Hello, Phillip! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 18, 2024
Spoke with customer services on 3/18/24. Tashana helped me with billing and was very professional. Resolved issue with me being past due. Very grateful for Pure Talk willing to take time for me and will stay with them.
Wow, James! We're delighted you enjoy our company values and had a great experience with our marvelous agent, Dashanna. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 18, 2024
I pay my monthly bill on time. The bill is a great deal, but I have too many drop calls. I hope that will get fixed now. Overall, no problems. 3 stars until drop calls are fixed where I can answer my calls and have no problems. I been having this problem.
Hello, Patrena! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 18, 2024
I tried to become a customer. They got my email address wrong, so I could not create account. Took four days to resolve that issue. 4 Days of lost service. Then after what I thought was a resolution, ended up a nightmare. They confessed that they are upgrading to a better phone grade, therefore, my phone may not work. It didn't. I decided to go back to my old company. Now another three days of lost service because PURETALK is playing games by not releasing and activating my phone for 72 hours! Terrible customer service!
Hello, Donald! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that your number was released to your new carrier on 03/15/24. If you have any further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 17, 2024
1. Poor coverage at home address and at other locations traveled. 2. Also recently learned that AT&T tracks/records all phone calls received or initiated on their network and then tracks those numbers also. In addition to that they also track all texts, data, etc. Although illegal, FCC lets them do it as long as AT&T agrees to furnish all this info to different gov't agencies. And since Pure Talk uses AT&T network, one assumes Pure Talk allows this activity as well. We have done nothing wrong or have anything to hide but do not approve of this illegal activity. Don't believe the other major cell providers are doing this and so it will probably be wise to go back to Verizon.
Hello, Scott! We're sorry to hear you're receiving poor coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. PureTalk does not sell or share any customer information or record any activity. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 17, 2024
The service sucks. I have to reboot my phone once a week so I can make a call out on it. I can't text any radio station with a 4 digit number and my service with sending pictures takes forever for the other party to get them. I've called with no response from a customer service representative.
Hi, Robert! We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 17, 2024
I'm enjoying Pure Talk. I only wish visual voice mail was available. Otherwise, the customer service is great, coverage is great and I have highly recommended Pure Talk to all of my family and friends. The cost is a fraction of AT&T service. Everyone should use Pure Talk. Thank you.
Hi, Keith! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! We offer visual voicemail, but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2024
Customer service is excellent. It's always with an intelligent human being! No AI's or foreigners that you can't understand. Signal has always been great! Highly recommend and the pricing can't be beat! I just can't say enough about PureTalk and also your pricing doesn't increase like it does with the other phone companies.
Hi, Sheila! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2024
I went from TracFone and Straight Talk with so many dropped calls to Puretalk and maybe dropped 1 call in 8 months. Works great and fair pricing. When my Centurylink internet goes out I use my phone as a hotspot to stream my TV shows on my Roku TV. Will keep this service.
Hi, Anthony! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2024
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Hi, Kathleen! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2024
We have been very satisfied with our service and coverage. The switch to Pure Talk was pretty simple and they walked me through the process on the phone and over some emails. I have had coverage every where I travel and minimal dropped calls that I couldn't just reconnect the call by just calling them back. Very satisfied customer.
Hello, Glenda! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
I have been a very satisfied customer for several years and I am happy to say I have had no problems with my service. I like knowing that my payments are staying within the United States and I am helping a veteran. I have recommended this cellular service to many of my friends and relatives. The offers provided to their consumers are fair and without the hidden cost or contracts. Thank you.
Beverly **
Hello, Beverly! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
The service is fine, but the v-mail workflow needs some refining. We are wanting to hear the actual message asap and don’t need to hear the phone number slowly read before the message. Additionally, after the message is read, it is not possible to delete the message, because it moves on to the next. It would be better to pause for a command afterwards, such as delete, repeat, hear demographics about message, return call, etc. Thanks!
Hello, Stan! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
Switching from one of the big conglomerates was the best decision I’ve made in ages. I’ve been with Pure Talk for several years now and I can’t tell you how nice not worrying about mystery charges and moving target phone bills is. My bill is exactly the same month after month and it’s literally half the price it was under my last provider. The service quality is just as good if not better too.
Another big plus is Pure Talk’s customer support. If you do have a question about something, it’s refreshing to be able to talk to a real person instead of getting passed around from automated department to automated department. There’s never any upselling and the people at Pure Talk make you feel like an actual person instead of a number or personal piggy bank. The entire Pure Talk experience has a down to Earth mom and pop vibe to it the big guys simply can’t provide. I cannot recommend this company highly enough. If Pure Talk ever ventures out into high speed internet service, I’ll be in Heaven!
Wow, Romeyn! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
I Started off by transferring an existing phone over just for service. Then with the system upgrade to 5G upgrade I purchased a new phone thru Pure Talk. I am extremely satisfied and have recommended Pure Talk to family friends and coworkers. When Verizon goes down my boss even uses my phone.
Hello, Linda! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
The service is great and the price is right. Tried other services and they don't compare to what Pure Talk provides. Very happy with the service and friendly, helpful agents who answer any questions I may have.
Hello, Geraldine! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
We switched to Puretalk when Metro by T mobile went woke with all their advertising on supporting perverse lifestyles. Our new phones were reasonably priced and we've found no issues with the service. When the AT&T outage occurred we lost service for a few hours but we've had no other issues. We will stay with Pure Talk as long as they continue providing service and reasonable prices on their plans.
Hello, Jimmie! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 16, 2024
Customer Service is excellent. Knowledgeable. Representative did all the work for me, and gave me very clear instructions on what to do when I receive my new phone, underlined or emphasized some important steps not to overlook. Answered all my questions clearly. Overall a pleasant experience or as pleasant as such can be. Wait time was minimal.
Hello, Greg! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 15, 2024
Have been a satisfied customer for about three years. We would like to purchase new phones but there is no discount price for established customers. Only discounts are for new customers and phones are basically half price. This is extremely disappointing for us. We would like to remain with Pure Talk but not sure if we will.
Hello, Margaret! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
I have had my cellular phone services with PureTalk for several years now, and I am extremely fortunate that I switched from one of the major carriers. Not only is my monthly phone bill much more affordable — like one-third of what I was paying before — but the service is spectacular and I have raved to friends and family about PureTalk.
Hello, Jeff! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 15, 2024
I’ve been happy overall with my increased data and lower payments. Sometimes my coverage goes in and out though, and larger texts or photos do not send. Regardless, it’s not been a major issue, and I’m happy with the coverage I have at the price I pay. Plus, I’d way rather support veterans than the other major carriers!
Hello, Michelle! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
Service has been great. I've been a customer for about 5 years. When calling to upgrade to a new phone I was very disappointed that the only deals that are offered are to new customers only and not loyal customers. I've never missed a payment and found this to be a major factor in considering changing carriers.
Hello, James! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
I cannot get service on my phone…I am willing to pay more however I cannot get a person or service from you. Your people who service the phone are horrible…They say they will call back) I ( if I get a person) and they never do…I have tried the no Mark Levin gives me etc, etc…to no avail…I am willing to pay more for service however I will go to a different vendor if this does not work…It has been over eight mos. Carole **
Hello, Carole! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
We have enjoyed saving a lot of money since we switched to PureTalk! The two things that we would like to see added are...1) Belize added to foreign countries covered (because we have close friends there); and 2) big discounted Android phones for existing customers without adding another line, this would reward existing loyal customers.
Hello, Lance! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 15, 2024
The plan is overpriced as it does not come with unlimited talk, text, AND data/internet. I am a senior so will need to look elsewhere for service as soon as I am able. I am also a military widow so live on a very small disability payment. I switched to Pure Talk after hearing the late, great Rush Limbaugh discuss on his program. My prices kept going up as I needed more data. Pretty sure I can get a senior plan with unlimited data at this point.
Hello, Marianne! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
I had great service up to and just after hurricane Ian, while other members of my house with a different major carrier were having problems. Over the past year however, most of my callers are telling me the call is breaking up or they can’t hear me. I called customer service, who had me run something on my phone, but it has not improved the service at my home. If there are any other recommendations or extender options at my home please let me know. Desperate for better reception. I’ve been happy with every other aspect of being a Pure Talk customer.
Hello, Caren! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 15, 2024
I switched from Verizon, immediately my bill dropped by more than half. My coverage around rural, countryside MT went up, I now get cell coverage where I never could in this narrow valley. Dealing with your customer service team is much easier and they are nicer. Love you guys, and the best part I can rest easy knowing my money is not going to support things I disagree with.
Hello, Robert! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
Slow to no service when my phone says I have several bars and 5G. We previously had AT&T and had no issues. I expected similar service with Pure Talk when we switched but it has been a big let down.
Hi, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
I've had good coverage for the most part, but there have been times when it I can't get anything pulled up when I'm not connected to the internet. It's a good service when it comes to the coverage and the price. I'm hoping that the coverage will improve and that Pure Talk will become compatible for my friends with Android.
Hello, Bryan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
Our family joined your service about 2 yrs ago. We are extremely satisfied with the service, reliability and customer service. As senior citizens we really appreciated to polite, easy to follow help that we received in transferring from another carrier. We recommend Pure Talk to so many of our friends and family.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
I really wanted to love Pure Talk. My family is a family of veterans and I often support veterans. But I've not been happy with PureTalk. Since coming aboard, I'm constantly getting alerts that I'm over my quota which is strange because I paid less for service with Straight Talk but never was over my quota. I texts don't properly download especially ones with memes or pics. I will be looking for a new provider.
Hello, Cynthia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
A data usage warning message shows up during use when your mobile data usage reaches the warning level you have previously set as a reminder. This is a setting that you have the capability of editing. This warning is more of an estimated calculation of your data usage and does not reflect your remaining data. You can review real-time data usage in your Account Portal. Please click on the link below to log into your Account Portal. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/account/login
Reviewed March 14, 2024
Over all the quality is good. But when one needs help there is none. I had my phone break and tried to get help to replace it. You guys were worthless and I ended up having to switch over to Straight Talk. Other than that your service was ok. My wife and I enjoyed the service. Now she is the only one left on it.
Hello, Tedd! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We hope you consider PureTalk for any future cellular service needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
I've truly enjoyed being with a company that shares my love for America and the freedoms we enjoy, so why are you running primarily on the AT&T network when they have shown themselves to follow the 'woke' crowd? I've truly been happy with your customer service employees!! Also, why does my Bill keep increasing even though I didn't make any changes?
Hello Angela! Our focus is providing premium wireless service at the very best price to all Americans. For further assistance regarding this matter, you may contact media.inquiries@puretalkusa.com.
PureTalk charges the Recovery Fee to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. If you would like to review more information regarding the Recovery Fee, please visit the link below. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/terms
Reviewed March 14, 2024
I am very pleased with my PureTalk service. It works just as well or better than my previous service and costs half as much. I highly recommend PureTalk. They are great at getting the service for me that I need. And I hope that you will try them. Please go online and give them a try.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
I have been very pleased with PureTalk service. PureTalk has given me what I wanted and needed at an appropriate cost. I am not a power-user of smartphone services but I still have certain basic service needs. I have gotten that from PureTalk and have never had a service outage or been unable to get a signal.
We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 14, 2024
I am very happy with my domestic service, but very discouraged with international! All 3 cell companies I’ve had offered as you go type plans where there was a nominal daily fee charged for days I was out of the US & made calls. Please add a plan like that!! I am only out of the US 10-15 days a year so it doesn’t justify your fee for the international add on that’s always on. Pls consider adding “pay-as-you-go" type option for infrequent travelers!
Hello, Robert! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We currently offer international roaming! Up to $20 in free international credits are automatically applied to your account each month, (credit amount depends on plan). Only pay for what you use. No overages or surprise charges. Ability to add on additional international credits as needed, starting at just $10.
https://www.puretalk.com/international-roaming
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
We had no issues during our time with Puretalk. We ported the number out only to join our family plan on another carrier. However, our porting out experience wasn’t quite 5-star as we weren't told we had to specifically request the number should be "released". But, a second call took care of that and all is good. Thank you for the years of service. We can recommend Puretalk without reservation.
Hello, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We hope you consider PureTalk for any future cellular service needs. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed March 14, 2024
No problems with service at this point. Service more cost effective vs. Other providers. I have service everywhere big companies have service. No problems with customer service. Would be nice if service can be provided in Costa Rica. I travel once a year or so down there and it would be beneficial to have service extended to country for use and ease.
Hello, Toni! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We currently offer international roaming! Up to $20 in free international credits are automatically applied to your account each month, (the credit amount depends on the plan). Only pay for what you use. No overages or surprise charges. Ability to add on additional international credits as needed, starting at just $10. Costa Rica is not included yet, we're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements! Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
https://www.puretalk.com/international-roaming
Reviewed March 14, 2024
Phone service is sketchy, voice mail does not work, had a friend call and it told him that the number he called is not taking messages, which is never the case! Voice mail greeting keeps changing from my personal greeting to some AI garbage that I never want! I keep missing calls. Think I’m going to switch go T Mobile.
Hello, Dan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We'd be happy to troubleshoot your voicemail issue. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com