PureTalk Reviews

Hello, Marlene! We're thrilled to hear that our service has exceeded your expectations as a snowbird! It's wonderful to know that you're enjoying uninterrupted service in both your Tucson and Lakeside homes. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. Thank you for choosing us!

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, W! Thank you for sharing your experience with PureTalk. We appreciate your honest feedback. We're glad to hear that the savings you've have been significant compared to your previous carrier.

We apologize for the initial issues with your SIM card and the ongoing difficulty you've encountered with purchasing a new iPhone. Your experience with customer service is not reflective of the support we strive to provide.

To receive the device discount, you must activate a new line of service, port a current phone number, remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Select the $30 or $35 plan to receive $100 off, the $45 plan for $150 off, the $55 plan for $200 off, or the $65 plan for $250 off.

A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Upgrades’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. The appropriate pricing for the existing line will be reflected in the cart. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.

Hello, Gene! We sincerely apologize for the difficulties you encountered while setting up your new phone. Your experience is not reflective of the service we strive to provide. We understand your frustration with the extended wait times and the lack of follow-through from our representatives.

We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Our Customer Support team is also available via email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.

Hello, Ed! We apologize for the inconvenience and frustration you're experiencing with your internet service. It's disappointing to hear that your Samsung phone, which was initially working, is now incompatible.

A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Upgrades’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.

Hello, Marie! We sincerely apologize for the extremely long wait times you've experienced and the ongoing issues with your service. Your feedback is invaluable to us as we strive to improve our customer experience.

We understand how frustrating it is to encounter these problems, especially when traveling. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please call our Technical Support team at 1-800-768-4360. We're also available via our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.

Hello, Gary! Thank you for your kind words and your support of PureTalk. We're glad you're enjoying our service and appreciate the military discount.

We're also sorry to hear about the signal dropout you experienced. We're always working to improve our network and are confident we can resolve this issue for you. Please reach out to our Customer Service team at 1-877-820-7873 if you need any further assistance. -C.H.

Hello, Michele! We apologize for the terrible service experience you've had with PureTalk. Dropped calls and dead zones are incredibly frustrating, and we understand your disappointment with our customer service. We value your feedback and are committed to improving our network and support.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.

Hello, Joseph! We understand that you're not happy with your service. We apologize for any inconvenience this has caused. We would be happy to help you with your 15% military discount, streaming podcasts, and text notifications.

If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account.

To improve your streaming podcast experience, I recommend that you try the following:

-Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

-Your network settings may need to be reset. For instructions, visit www.puretalk.com/data.

Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.

Hello, Brian! We apologize for the frustrating experience you had. Your feedback is valuable to us as we strive to improve our customer service. We understand the inconvenience of long wait times and unclear pricing information. We’re committed to addressing these issues.

To receive the device discount, new/existing customers must add a new line of service.

Log into your Customer Portal to view a breakdown of your monthly bill. After logging into your Portal, monthly invoices may be viewed by clicking the Billing tab > scroll down to Transactions > next to the month you want to view, and selecting the icon on the far right-hand side. After selecting this icon, your invoice will open as a PDF.

We offer assistance via email and online chat. You may email us using the Contact Form at https://www.puretalk.com/contact. We're available on Facebook, Instagram, and Twitter for a live chat.

We appreciate your patience and understanding as we work to enhance our customer experience. -C.H.

Hello, Kurt and Brenda! We apologize for the poor cell service experience you're having at your home. We understand how frustrating it is to have unreliable cell coverage, especially when communicating with family.

To help improve your signal, we recommend trying the following:

-Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

-Your network settings may need to be reset. For instructions, visit www.puretalk.com/data.

If these steps don't resolve the issue, we encourage you to contact our Technical Support department by dialing 1-800-768-4360 for further assistance.

Thank you for bringing this to our attention. We value your business and hope to find a solution that works for you. -C.H.

Hello, C L! We understand you're unhappy with your recent PureTalk experience, and we sincerely apologize for that. We value your feedback and strive to deliver exceptional customer service. While our Customer Service team is always happy to assist you by phone, we are also available through our Contact Form at https://www.puretalk.com/contact and social media sites Facebook, Instagram, and X (Twitter) for live chat. We appreciate your patience and feedback. It helps us identify areas for improvement and ensure a better PureTalk experience. - A.M.

Hello, Angela! Thank you for reaching out and sharing your experience with PureTalk. We sincerely apologize for the inconvenience caused by the delayed texts, voicemails, and the discrepancy with the 5G coverage in your area.

We understand how frustrating it is to have these issues, especially when you rely on your phone for business.

Coverage may be impacted by local terrain or structures. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hi, Patrick! We appreciate your patience while we process your port out request. We apologize that we couldn't immediately locate your account using the provided email address and ZIP code.

To assist you efficiently, we'll be sending you a private message shortly to gather some additional account information.

We value your feedback, and it plays a crucial role in enhancing the PureTalk experience for all our customers. - A.M.

Hi, Pamela! We understand that encountering service issues can be disruptive. To help you regain connectivity quickly, please follow these troubleshooting steps specific to your device's operating system:

Update APN Settings: Visit www.puretalk.com/data for specific instructions on updating your Access Point Name (APN) settings for optimal network connectivity.

Reset Network Settings (Caution): Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Please note: This will also reset Wi-Fi passwords, cellular settings, and VPN configurations.

While we don't currently offer a dedicated spam-blocking service, you can block unwanted callers directly through your device's call settings or utilize a third-party app. Additionally, registering your phone number on the National Do Not Call Registry at https://www.donotcall.gov/ can help reduce unwanted telemarketing calls.

Thank you for your feedback.  We value your input and continuously strive to enhance the PureTalk experience. - A.M.

Hey, Kathleen! Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered reaching customer service and the inconvenience caused by your data not being consistently available. We understand how important it is to stay connected, especially while traveling.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.

Hi, Brion! Thank you for being a PureTalk customer for many years. We sincerely apologize for the long wait time you experienced reaching our Customer Service team. We understand your frustration and value your feedback.

Our focus is on providing excellent service to all our customers. We are currently experiencing a higher-than-usual call volume and are working diligently to increase our staffing levels to reduce wait times.  If you have additional questions or concerns, please call us at 1-877-820-7873. We're also available via our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.

Hello, Terry! We're thrilled you made the switch to PureTalk! It's fantastic to hear that our service, value, and coverage are exceeding your expectations. We strive to provide an exceptional customer experience.

Your recommendation means the world to us. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Richard! Thank you for reaching out and letting us know about the recent issues with your coverage. We understand how frustrating it is to have a decline in service, especially after previously experiencing strong performance.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.

Hello, Cathy! Thank you so much for taking the time to leave such a positive review! We're thrilled to hear you've had a smooth transition to PureTalk and that our US-based Customer Service team was helpful. We appreciate your support for veterans, and we're proud to be a veteran-owned company.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Courtney!  Once you reach your allotted amount of high-speed data, the speed throttles to about 256kbps. The data speed is slowed instead of charging our customers overage fees. You may upgrade your service plan at any time to increase the allotted high-speed data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H.

Hello, John! We understand your frustration with the overwhelming number of spam calls you've received since switching to PureTalk. We apologize for the inconvenience and negative impact this has had on your experience.

Spam calls are a pervasive issue affecting many carriers, and we take this matter seriously. We are constantly working to implement new technologies and measures to combat this problem. Please be assured, we do not sell our customer's data. Our Privacy Policy can be found online at https://www.puretalk.com/privacy-policy.

There may be third-party applications that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/

To address your specific concerns about customer service, we apologize for the long wait times. We've been experiencing increased call volume and are actively working to expand our support team to improve wait times.

We appreciate your patience and understanding as we work to improve your experience. -C.H.

Wow,  Brian! What a fantastic review! We're overjoyed to hear that your PureTalk experience has been exceptional in every way. We're proud of our Customer Service team and appreciate you sharing your positive experience. If you ever have any questions or need assistance, please don't hesitate to reach out.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Linda! We're thrilled to hear you're saving money and enjoying your PureTalk service! Your satisfaction with our service and the switching process is fantastic. Thank you for recommending us to seniors through AMAC.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello Susan! We're excited you're receiving excellent service since switching to PureTalk! Be sure to let your friends and family know about our superb service and value, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hello, Allen! We sincerely appreciate you taking the time to share your experience with us. Your feedback is invaluable as we strive to improve our service.

Regarding the discontinuation of the minute plan and the lack of compensation for unused minutes, we understand your concern. With the Unlimited Talk & Text + 3GB Data plan, you'll receive unlimited talk minutes, unlimited texts, high-speed data, and mobile hotspot data. During the transition, your service will not be interrupted, and the change will take place smoothly.

If you require additional assistance, please email us using our Contact Form at https://www.puretalk.com/contact. You may also reach our Customer Service team at 1-877-820-7873. We're also available for assistance on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback and for being a valued PureTalk customer. We truly appreciate your business! -C.H.

Hello, Larry! Thank you so much for the fantastic review! We're thrilled to hear PureTalk is meeting your needs and living up to your expectations.  Having reliable service at a great price is what we strive for, and knowing we can support veterans like yourself makes it even more rewarding.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hi, Vincent! It's great to hear you had a smooth transition to PureTalk and that you're enjoying reliable coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Thomas! We apologize for the inconvenience you experienced while transitioning to Pure Talk Wireless. We value your feedback and are committed to improving our customer experience. For further assistance please contact our customer support team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for your patience and understanding. -C.H.

Hello, David! We sincerely apologize for the frustrating experience you've had with our customer service. Your feedback is crucial to us as we strive to improve. We understand how upsetting it is to encounter long hold times and difficulties releasing your number. We're committed to assisting you and ensuring a swift resolution. Your satisfaction is our top priority.

To port your phone number to a new carrier, you must provide your new carrier with your PureTalk account number, account PIN, and full name and address exactly as they appear on your account. If this information needs to be updated, you may go online to www.puretalk.com and log into your Account Portal. The account number may also be viewed in the Account Portal, and a PIN may be set. If you choose not to establish an account PIN, you may utilize 0000 or 1111 as the PIN.

If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hi, Sherry! Thank you for taking the time to leave a review. We sincerely apologize for the frustration you experienced with your account suspension, dropped calls, and customer service interaction.

We understand how important it is to have uninterrupted service, especially during a situation like fraudulent activity on your account. We apologize that your service was suspended while waiting for a new card. We strive to protect our customers from financial loss, but we also recognize the need for continued communication.

Regarding the call wait times, we are constantly working to improve our customer service response times. We appreciate your feedback and will use it to address these issues.

We would love the opportunity to regain your trust. If you'd be willing, could you please contact us directly, our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. -C.H.

Hey Cyndee! Thank you for your feedback and we sincerely apologize for the long hold times you experienced when trying to reach customer support. We understand your frustration and disappointment, especially after a positive initial experience.

We are constantly working to improve our customer service offerings and appreciate you bringing this to our attention. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hi, Daniel! We understand how frustrating unwanted calls and texting issues can be. We sincerely apologize for the inconvenience this has caused you. Please call our Technical Support department at 800-768-4360 for troubleshooting steps. If you would like to upgrade your phone, log into your account portal at www.puretalk.com/account/login. After signing in, select the Upgrades tab and choose your line from the drop-down menu.  Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Liana! We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Daniel! We're sorry to hear about your experience with PureTalk. Please accept our sincere apologies for the miscommunication regarding your phone's compatibility. We would appreciate the opportunity to look into your account further. However, we were unable to locate an account with the email and ZIP code you provided. We will send you a private message shortly so we can gather your information. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Jennifer! We sincerely apologize for the inconvenience you experienced.  We value your business and strive to provide excellent customer service at all times.  If you encountered long wait times or any other issues, please know that we're actively working to improve those areas. Outdoor coverage can sometimes differ from indoor coverage due to terrain and structures. We understand your frustration with the 30-month sales agreement. The details of this agreement, including the early termination fee structure, are outlined in the contract you received via email on March 16, 2024. We appreciate your feedback.  It helps us identify areas for improvement and ensure a better PureTalk experience for all our customers.  Please don't hesitate to contact us at 1-877-820-7873 if you have any further questions or require additional assistance. - A.M.

Thank you for switching to PureTalk, Anthony! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Christine! We understand how frustrating it can be to experience texting issues. We sincerely apologize for the inconvenience this has caused, especially with the long hold times to reach Customer Service. Please call our Technical Support department directly at 800-768-4360 for further assistance. - A.M.

Hello, Raymond! We know how frustrating it is to be without mobile data. Let's get you back online. Here are a couple of quick fixes you can try:

Network Reset: Sometimes a simple network reset can clear up connection issues. Head over to our website at www.puretalk.com/data for specific instructions on resetting your network settings.

If these steps don't work, don't hesitate to reach out to our support team. We're available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. - A.M.

Hello, Endrea! We sincerely apologize for the long wait times you've experienced reaching our customer service team. We understand how frustrating this must be, and it's not the level of service we strive to provide.

We're happy to assist you with any questions or concerns. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for contacting the PureTalk Support team! Thank you for your patience and feedback. We appreciate your business. -C.H.

Hello, M J! Thank you for taking the time to share your recent experience with our phone system. We sincerely apologize for the long hold times and disconnections you've encountered. This is not the level of service we strive to provide, and we understand your frustration.

We are actively working on improving our phone support wait times. In the meantime, we would like to offer you some alternative options for reaching support:

Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for contacting the PureTalk Support team! We appreciate your business! -C.H.

Hello, Heather! Thank you for your feedback and for choosing us for your son's phone. We understand your frustration regarding the early payment options and the long wait time with customer service.

We apologize that the information about early payments and the process itself wasn't readily available. We're working on improving our website and customer service experience to make it easier to find payment options and reduce wait times.

We don't currently offer partial early payments online or by phone. We appreciate your understanding and apologize for the inconvenience. We value your business and hope this clarifies the early payment options. If you have any further questions or need assistance processing a full payoff, please don't hesitate to reach out to us at 1-877-820-7873. Thank you for contacting the PureTalk Support team! We appreciate your business! -C.H.

Hello, Nancy! We sincerely apologize for the negative experience you've had with our authentication process. We value you as a long-time PureTalk customer and understand the importance of maintaining account access.

Please check your Spam text message folder. We prioritize customer account security, agents can't make account changes without the proper account verification. We apologize for the inconvenience caused. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.

Hello, Stephen! Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration caused by the unexpected charge on your credit card. It sounds like there may have been a misunderstanding regarding the early termination fee.

We understand the importance of clear communication and accurate billing. We take all customer concerns seriously and want to work towards a resolution. To investigate this further a private message was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.

Hello, James! Thank you for your feedback. We understand your frustration regarding the device discount offer and apologize if it caused any confusion. To clarify, the device discount is available for new lines of service.

We appreciate your loyalty as an existing customer and want to assure you that we offer various plans to fit different needs. While we may not always have upgrade discounts for existing lines, we strive to provide competitive plan rates and excellent service.

We empathize with your situation and understand that unexpected events can occur. If you'd like to discuss your phone options further, our Customer Service team is happy to explore alternative solutions, such as in-house financing. We also offer financing through our trusted partner, Affirm, and you can apply with them at checkout. Alternatively, you can choose to pay the device in full. Please feel free to reach us at 877-820-7873. -C.H.

Hello, Charles! Thanks for reaching out about your Verizon apps and your transition to PureTalk. We can definitely help with that!

Here's how to remove applications on your Galaxy S22:

Important note: Some Verizon apps might be system apps and won't be able to be uninstalled completely. Disabling them is usually the best option in those cases.

As for getting used to PureTalk's system, don't hesitate to reach out if you have any questions! We have plenty of resources available online and our support team is always happy to help in any way they can.

We're glad you're enjoying the value you're getting with PureTalk! -C.H.

Hi, Shane! We're sorry to hear you're experiencing issues accessing data. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. You may monitor your data usage through your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Heather! We're sorry to hear about your experience with your monthly payments and our Customer Service department. We sincerely apologize for the inconvenience this caused and the confusion with your phone status. We understand how frustrating this must be. When your accounts were merged, an error occurred, mistakenly marking your phone as blocked for collection. This was fixed by our Loss Prevention team on July 1st, and your phone should now be fully functional. Our Customer Service and Technical Support agents informed you about the correction and addressed any remaining service issues you were experiencing. If you continue to experience issues, please email us using the Contact Form at https://www.puretalk.com/contact and include your PureTalk phone number. We're also available on social media sites Facebook, Instagram, and X (Twitter) for a live chat. We appreciate your patience and feedback. It helps us identify areas for improvement and ensure a smoother experience for all PureTalk customers. - A.M.

Hello, Morris! Thank you for bringing this to our attention. Our 50% plan discount will only be applied to the first month of service. After the first month, the cost will increase to our standard price. We understand this might not have been clear on our website, and we apologize for any confusion. We're always working to improve our communication, and we'll definitely pass your feedback on to our leadership team to make the discount details more transparent. - A.M.

Hello, Patrick! We sincerely apologize for the inconvenience caused by the missing return label and any shortcomings in your customer service experience. At PureTalk, we strive to deliver exceptional service every time. Please be sure to check the spam/junk folder of the email address listed on your PureTalk account, as it may have been filtered from your inbox. If it still does not appear, please let us know and we will be happy to resend it via email or mail. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. To ensure your account security, you'll be asked to verify your account PIN when contacting Customer Service. You can easily update your PIN through your account portal at www.puretalk.com/account/login. After signing in, select the Profile tab. Thank you for your feedback. It's valuable to us as we continually work to improve the PureTalk experience for our customers. - A.M.

Hello, Karrie! We understand the frustration of being on hold for a long time. We sincerely apologize for the inconvenience. We're actively working to reduce wait times and appreciate your patience. While our Customer Service team is always happy to assist you by phone, we are also available through our contact form at https://www.puretalk.com/contact and social media sites Facebook, Instagram, and X (Twitter) for live chat. We will send you a private message with further information regarding your owed balance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Lois! While we're sorry to hear you had some difficulties transferring your phone number, we're thrilled you're enjoying your service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Andrew! We're glad you're happy with our affordable prices! You can easily upgrade your plan or add more data anytime through your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Thank you for switching to PureTalk, Debbie! We're so glad to hear our agents made your experience a smooth one! We take pride in going the extra mile to assist customers at every step. Thank you for your feedback, and for choosing PureTalk! We value your business. - A.M.

Hi, Jerry! We're thrilled you're saving money with PureTalk! We know long hold times can be a pain, and we apologize for any frustration you've experienced. In addition to phone support, you can also reach us quickly through our contact form at https://www.puretalk.com/contact or live chat on Facebook, Instagram, and X (Twitter). Thanks for your feedback, and we appreciate you choosing PureTalk! - A.M.

Hello, Max! Thank you for reaching out and for your interest in PureTalk! We apologize for the technical difficulties you encountered while trying to set up your service and the long wait time on the phone. We understand this must have been frustrating.

We want to assure you that our customer service team is available to help with these technical issues. If you'd like to try again, we can have a dedicated agent walk you through the process over the phone and ensure your address is entered correctly. This would likely be much faster than waiting on hold.

Please provide us with your email address, contact number, and the best time to reach you! We hope to hear from you soon.

We appreciate your patience and hope we can still welcome you to PureTalk! -C.H.

Hello, Jerry! Thank you for sharing your honest feedback about your experience with PureTalk so far. We understand your frustration with the lack of a user guide for your Nokia flip phone and apologize that your initial call to customer service wasn't ideal.

We strive to provide a smooth transition for all our customers, and it sounds like we fell short in your case. We're happy to hear that your subsequent interactions with our team have been positive.

Here are a couple of ways we can help improve your experience:

User Guide: While many flip phones are fairly intuitive, a user guide can be very helpful. You can easily download the user guide for your specific Nokia flip phone model by visiting Nokia's online support portal: https://www.hmd.com/en_int/support. Simply select your device model from the list and download the user guide in PDF format.

We appreciate your continued patience and understanding. PureTalk is committed to providing excellent service to all our customers, and your feedback helps us improve.

Please don't hesitate to reach out to us directly if you have any further questions or need additional assistance. -C.H.

Hello, Sharon! Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that our customer service representative was able to assist you with transferring your eSIM to your new phone on Sunday.

We understand the importance of clear communication and accessibility, so we're glad you were able to understand the representative and that they were friendly and helpful throughout the process.

We appreciate your business and are happy to have you as a satisfied PureTalk customer! -C.H.

Hello, Micheal! Thank you for contacting PureTalk. We sincerely apologize for the long wait time you experienced and the frustration it caused. We understand your urgency in getting your son's service restored, and we are committed to resolving this issue for you as quickly as possible.

Regarding Long Hold Times:

We are aware that our wait times have been longer than usual recently. We are actively working to increase our customer service staff to ensure you can reach a representative in a timely manner. In the meantime, we recommend trying our online chat support option, which may have a shorter wait time.

Regarding Email Support:

We apologize if you haven't received a timely response to your email inquiry. We are working on improving our email response times and appreciate your patience.

Regarding Service Outage:

We understand that your son's service was disconnected due to a failed auto-pay attempt. It's great that you were able to update the payment information through the quick pay option. However, we apologize that the service wasn't automatically restored.

To get your son's service back online as soon as possible, please be sure the device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

The network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.

Hello, Pat! Thank you so much for taking the time to share your positive experience with PureTalk! We're thrilled to hear that you've found our services to be a great fit for you, especially after so many years with another provider.

We understand the importance of managing monthly expenses after retirement, and we're glad that PureTalk could help you achieve significant savings. It's always rewarding to know that our commitment to affordability is making a real difference for our customers.

We're also incredibly proud of our team members. Their dedication to providing friendly, professional, and helpful service is exactly what we strive for at PureTalk. It's fantastic to hear that they both went above and beyond to address your questions and concerns. We'll be sure to pass on your kind words about their excellent customer service – it's truly motivating for our team to know their efforts are appreciated.

We're so happy you've chosen PureTalk, and we appreciate you recommending us to your friends and family. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! -C.H.

Hello, Ron! Thank you for contacting PureTalk and for bringing your recent experience to our attention. We sincerely apologize for the onboarding issues you encountered, including the incorrect address, misspelled name, and difficulty purchasing a device. We understand this must have been frustrating, and we value your feedback to improve our customer service.

We appreciate your patience regarding the hold times you've experienced when calling in for verification. We are constantly working to improve our customer service response times and are actively looking for ways to reduce wait times

We value your business and hope to regain your trust. Please don't hesitate to contact us if you have any further questions or concerns. -C.H.

Hello, Kevin! Thank you for contacting PureTalk and for your patience throughout this process. We sincerely apologize for the inconvenience caused by the damaged SIM card and the initial challenges you faced in receiving a replacement eSIM.

We're happy to hear that the third representative resolved the issue quickly by assigning an eSIM to your wife's phone. We understand the frustration of multiple calls, and we appreciate you bringing this to our attention.

We are continuously working to improve our customer service experience. We will use your feedback to ensure our agents are providing consistent and efficient support. -C.H.

Hello Guy! Thank you for your honest feedback about your experience with PureTalk. We're thrilled to hear you're happy with our coverage and pricing! However, we understand your frustration regarding the wait time to reach customer service, especially when trying to add a new line.

We apologize for the inconvenience caused by the long hold times on weekends. We continuously strive to improve our customer service accessibility and are aware that wait times can be longer on Saturdays.

In the meantime, to expedite adding a new line during the week, you can also try these options:

Visit our online portal to manage your account, which will allow you to add a line electronically.

We appreciate your patience and continued loyalty to PureTalk. If you have any further questions or experience further difficulties adding a line, please don't hesitate to reach out via social media or try calling us again during weekdays. -C.H.

Hello, Ronald! Thank you for contacting PureTalk and for sharing your feedback about your experience. We sincerely apologize that you've encountered issues with tower connection and internet speed. We understand how frustrating it can be not to have the reliable service you deserve, especially after being assured of great coverage.

We recommend these troubleshooting steps that might help:

Check Network Settings: Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data.

We're committed to providing excellent service. Our representatives are available to assist you further. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.

Thank you for your patience and cooperation. -C.H.

Hello, Pat! Thank you so much for taking the time to share your experience with PureTalk. We sincerely apologize for the service interruption that impacted you and many other customers for 3 days. We understand the frustration this can cause, and we appreciate your patience while we worked to resolve the issue.

We're thrilled to hear that our customer service representatives were helpful, especially Shatoy! Her dedication to resolving your issue and her thoroughness are truly commendable. We're lucky to have representatives like Shatoy on our team. We'll be sure to pass your kind words on to her.

We continuously strive to improve our services and prevent outages. Your feedback is valuable to us, and we appreciate you letting us know about your experience.

Thank you for choosing PureTalk! -C.H.

Hello, Laura! Thank you for contacting PureTalk. We sincerely apologize for the frustration you've experienced trying to reach our support team. We understand your preference for phone support, and we're working to improve wait times.

We're always working to add new services that make it easier to be a PureTalk customer, at this time we do not offer an online chat. However, we can be reached using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.

Hello, David! Thank you for your honest feedback about your recent experience with PureTalk. We sincerely apologize for the long wait times and the difficulties you encountered while troubleshooting your iPhone 11 Pro Max.

We understand your frustration, especially after experiencing service issues previously with AT&T. While we leverage their network, we strive to provide a more streamlined customer service experience.

Here's what we're doing to address your concerns:

We're glad to hear your phone is finally working, but we recognize the journey to get there wasn't ideal.

Please don't hesitate to reach out to our Customer Care team at a less busy time (8 AM-11 AM EST) if you have any further questions or experience additional issues. We appreciate your patience and continued business with PureTalk. -C.H.

Wow, Paul! Thank you so much for your kind review! We're thrilled to hear that Olympia provided such exceptional service. Her dedication to ensuring you have the right plan for your trip to Yukon is exactly what we strive for at PureTalk.

Not many people know about the specific needs for traveling to Alaska, and Olympia's expertise is a valuable asset to our team. We're glad she could explain the International Roaming and Extra GBs for Google Maps – those features can be lifesavers in remote locations!

We appreciate you mentioning our transparent service – it's important to us that our customers understand exactly what they're paying for. We're happy to hear you love having PureTalk on your iPhones!

Thanks again for choosing PureTalk! We wish you safe travels and continued enjoyment of our service. -C.H.

Hello, Mike! Thanks so much for taking the time to leave a review and for recommending PureTalk to your friend! We're glad you're happy with the service overall.

We sincerely apologize for the initial difficulties you encountered porting your number and getting your SIM cards. We understand how frustrating that can be. We're always working to improve our processes to make these transitions smoother for our customers.

We're happy to hear that the three-way call helped resolve the porting issue and that you were eventually able to get your SIM cards.

If there is anything we can do to improve your experience further, please let us know! We appreciate your feedback! -C.H.

Hi Jordon! We sincerely apologize for the poor service you've been experiencing with PureTalk. We understand this can be frustrating, and we appreciate you bringing it to our attention.

1. Software Update: Make sure your device has the latest software and carrier updates installed. These updates often address performance issues. You can usually find these updates in your device's settings under "Software Update" or "General > Software Update."

2. Network Reset: Sometimes a simple network reset can resolve connectivity problems. Instructions for resetting your network settings can be found on our website at www.puretalk.com/data.

If these steps don't resolve the issue, our Support Team is here to help. Here are some ways to reach us:

Technical Support: For more in-depth technical assistance, you can call our Technical Support department at 800-768-4360.

Thank you for your feedback. It helps us continuously improve the PureTalk experience for all our customers. -M.S.

Hello Laura! We sincerely apologize for the inconvenience you've experienced with PureTalk, particularly the extended hold times you've encountered. We understand this can be frustrating, and we appreciate your patience.

We are aware of the situation and are working diligently to rectify the issue.

In the meantime, our Technical Support team is available to assist you directly at 1-800-768-4360. We can also be reached via live chat on Facebook, Instagram, and X (Twitter).

Thank you for being a PureTalk customer. We value your business and feedback. -M.S.

Hello Lou! We sincerely apologize for the inconvenience you've encountered with PureTalk. We understand your frustration and appreciate you bringing this to our attention.

Our Customer Service team is available to assist you via phone at either 611 or 1-877-820-7873. Their hours of operation are Monday through Friday from 8:00 AM to 10:00 PM Eastern Time, and Saturday and Sunday from 10:00 AM to 7:00 PM Eastern Time.

We are aware of the extended hold times you've experienced and we deeply apologize for this frustration. Our team is actively working to rectify this issue and improve wait times. To gather more information about these specific issues, we will send you a private message.

Thank you for your feedback and for being a valued PureTalk customer. We appreciate your business and patience. -M.S.

Hello Richard! We sincerely apologize for the shortcomings you've experienced with our service thus far.

1. Software Update: Ensure your device has the latest software and carrier updates installed. These updates often address performance issues and bugs. You can usually find these updates in your device's settings under "Software Update" or "General > Software Update."

2. Network Reset: Sometimes a simple network reset can resolve connectivity problems. Instructions for resetting your network settings can be found on our website at www.puretalk.com/data.

Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. We value your feedback and appreciate you bringing this matter to our attention. It helps us continuously improve the PureTalk experience for all our customers. -M.S.

Hi Kaleb! We're glad you're enjoying the savings and excellent reception with PureTalk! Did you know you can extend these benefits to your friends and family while earning some rewards yourself?

PureTalk's referral program grants you a $50 credit towards your monthly bill for each friend who signs up using your unique referral link. There's no cap on referrals, so feel free to share the love! You'll receive the $50 credit after your friend completes their second month of service.

To learn more, visit the PureTalk referral program page at https://www.puretalk.com/customer-referral-program. Happy referring! Thank you for being a PureTalk customer, we truly appreciate your business! -M.S.

Hello! We are thrilled you're having a positive experience with our service! To spread the word about PureTalk's exceptional value and service, we offer a rewarding referral program.

By referring friends and family, you can earn a $50 credit towards your monthly bill. For more details about our referral program, please visit our dedicated webpage at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a loyal PureTalk customer. We appreciate your business! -M.S.

Hello, Todd! Thank you for your feedback. We sincerely apologize for the inconvenience caused by the service disruption during the recent power outage. We understand how frustrating it can be to lose connectivity, especially during a storm.

Our network is designed to be resilient, but severe weather events can sometimes impact cell service. In this case, the switch to LTE from 5G was likely an automatic failover mechanism to maintain some level of connectivity. While calls and texts should still be possible over LTE, data access may be limited.

We apologize that you were unable to access data services or complete calls during the outage. We are constantly working to improve our network's performance and redundancy in such situations.

Regarding your port-out PIN, our representatives typically inquire about the reason for a customer's departure to better understand how we can improve our services. We apologize if this was not the case in your interaction.

We value your business and hope you'll reconsider your decision. If you're open to it, we'd be happy to discuss any specific concerns you have about our service and see if we can find a resolution that meets your needs.-C.H.

Hello, Linda! Thank you for reaching out about your recent experience with our unlimited plan. We apologize for the inconvenience caused by the slowdown in your data speed and the difficulty connecting with Customer Service.

Our unlimited plans offer 60GB of high-speed data, but after exceeding that limit, data speeds are reduced to 256KBPS. We understand this can be frustrating, especially if you haven't been able to reach customer service to have it restored.

We're also working to improve our call center wait times and appreciate your patience.

In the meantime, you can also check our online self-service portal to upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. We apologize again for the trouble and look forward to getting you back to enjoying unlimited talk, text, and data. -C.H.

Wow, Mike! That's fantastic to hear! We at PureTalk are thrilled we could help you slash your mobile bill by over $330 a month. That's a huge difference!

We understand the pain of those high carrier bills, especially with multiple devices. We're happy our affordable plans and reliable service fit your needs perfectly.

Thank you so much for recommending us to your friends and family! That truly means a lot. We work hard to provide great value and excellent service, and word-of-mouth recommendations are the best compliment we can receive.

If you ever have any questions or need assistance with your PureTalk service, please don't hesitate to reach out. We're always happy to help!

Thanks again for choosing PureTalk! -C.H.

Hello, Jonathan! Thank you so much for your fantastic review! We're thrilled to hear you appreciate our US-based customer support team. We strive to provide exceptional service, and knowing you feel valued means a lot to us.

We completely understand your frustration regarding international roaming. Currently, PureTalk primarily operates on domestic networks, which limits service in the Czech Republic and Belize. We're constantly evaluating our offerings, and your feedback is invaluable. International roaming is a growing priority, and we're actively exploring ways to expand coverage in the future.

We appreciate your patience and continued support. We'll keep you updated on any developments regarding international roaming!-C.H.

Hello, Kathy! Thank you so much for taking the time to share your positive experience with PureTalk! We completely understand your frustration with the previous carrier's service. Here at PureTalk, we're dedicated to providing excellent service with a personal touch.

We're thrilled to hear that porting your numbers and purchasing a new phone went smoothly. We're also happy you were able to connect with a friendly, US-based representative who could answer your questions. We take pride in having an American team ready to assist you whenever you need.

As a fellow American-owned company that supports veterans, we appreciate your business and share your values. We're committed to providing affordable, reliable service while giving back to our community.

If you ever have any questions or concerns in the future, please don't hesitate to reach out. We're always happy to help! -C.H.

Hello, Laura! Thank you for taking the time to share your experience with PureTalk. We sincerely apologize for the frustrations you encountered during the onboarding process, with customer service wait times, and payment processing.

We understand how important it is to have a smooth transition and reliable service. We are continuously working to improve our customer service response times and streamline the activation process. We are also investigating the payment processing issues to ensure a smoother experience for our customers.

Regarding your cancellation experience, we appreciate your feedback and understand the inconvenience caused by long hold times. We are committed to improving this aspect of our service.

We're glad you were happy with the overall coverage and speeds you received with PureTalk. We value your business and hope you'll consider giving us another chance in the future. -C.H.

Hello, Donald! Thank you for your service! Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused by the compatibility issue with your phone and the trouble you had making calls.

We understand your frustration, especially since you were assured of compatibility beforehand. We take customer service seriously and want to make things right. A private message will be sent to gather your account information. -C.H

Hello, Linda! Thank you for reaching out and letting us know about the call quality issues you're experiencing in your apartment and lobby. We understand how frustrating it can be to have dropped calls and difficulty being understood.

We'd like to help troubleshoot these issues before you consider switching carriers. Here are a few things we can try:

Network Signal Strength: Limited signal strength within your apartment building can cause call quality problems. Can you try making a call from a window or outside your apartment? If the call quality improves, it might be a building signal issue.

Carrier Settings: Occasionally, outdated carrier settings can cause connection problems. Have you tried updating your phone's carrier settings recently? We have a guide available on our website to help you do this: www.puretalk.com/data.

If you've tried these steps and the problems persist, please don't hesitate to contact our US-based Technical Support team. They can do a more in-depth analysis of your situation. You can reach them at 1-800-768-4360. -C.H.

Hello, Tim! Thank you for contacting PureTalk and for bringing this concerning situation to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with your recent phone purchase and return.

We understand your disappointment with the defective Nokia phone and the subsequent issues with the return process. We take all customer complaints seriously, and we want to assure you that this is not the standard of service we strive to provide.

We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H

Hello, Sandra! Thank you for contacting PureTalk and for sharing your experience. We sincerely apologize for the frustration you've encountered and the misunderstanding with our sales agent. We strive to provide clear and complete information to all our customers, and it sounds like we fell short in your case.

We understand your disappointment about not being able to speak with a manager directly. We empower our customer service representatives to resolve most issues.

Conditional sales agreements are agreed to at the time of purchase and a copy of the agreement was emailed to you as well. You can review the terms that were agreed to by logging into your Account Portal. Once logged in, select the 'Billing' tab then select 'Installment Agreement'. Thank you for your feedback, which has always helped us improve the Pure Talk experience. -C.H.

Hello, Kaylee! We sincerely apologize for the issues you've been experiencing with PureTalk, particularly regarding customer service, data reliability, and the limitations of our unlimited plans. We understand your frustration and disappointment.

We'd like to learn more about the specific problems you encountered with customer service and data reliability. This feedback helps us identify areas for improvement and ensure a better experience for all our customers.

Here's how we can help:

Unlimited Plan: Our unlimited plans prioritize data for regular usage, but speeds might be reduced after a certain data threshold is reached. We can clarify our plan details and see if a different plan might better suit your needs.

We appreciate you bringing these issues to our attention. If you're open to it, we'd like to explore ways to potentially resolve these issues and potentially find a plan that better fits your needs. You can reach us directly at 1-877-820-7873 or Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat.

We value your business and hope to regain your trust. -C.H.

Hi, David! Thank you for taking the time to share your experience with PureTalk! We're thrilled to hear you're enjoying the same level of service and clarity you had with your previous carrier, all while potentially saving money on your monthly bill.

At PureTalk, we focus on providing excellent service at a competitive price. We understand that choosing a wireless carrier is a personal decision, and we appreciate you trusting us with your connection.

By the way, if you're happy with PureTalk, you might consider referring your friends and family. For each successful referral who completes two months of service, you will get a $50 credit towards your bill! It's a great way to spread the word and save even more. -C.H.

Hello, Jason! Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that PureTalk has exceeded your expectations and offered the savings and service you deserve, especially saving $120 each month!

Thank you for your service! We take pride in making the switch to PureTalk as smooth as possible, and we're glad the resources and easy porting process helped!

We're also happy to hear you found our online portal user-friendly and that our US-based customer service team was able to resolve your issue quickly and politely. That's exactly what we strive for!

Finally, recommendations from satisfied customers like you mean the world to us. We truly appreciate you spreading the word about PureTalk to others in your rural area.

If you ever have any questions or need anything at all, please don't hesitate to reach out. We're here to help! -C.H.

Hello, Vincent! Thank you for reaching out and for your service to our country. We at PureTalk greatly appreciate veterans like yourself choosing us as your mobile provider. Thank you for your service!

We sincerely apologize for the long wait time you experienced reaching our support team and that the issue wasn't resolved during the call. We understand your frustration and a two-hour wait is unacceptable.

We are actively working to improve our customer support experience. Your feedback about needing more experienced personnel is valuable, and we'll ensure our team has the necessary resources to efficiently troubleshoot customer issues.

We'd love the opportunity to regain your trust. If you're open to it, please let us know the specific issue you encountered. We can offer further assistance or investigate why the initial support interaction wasn't successful. Thank you again for your feedback and for being a PureTalk customer. We look forward to the opportunity to serve you better. -C.H.

Hello, Lisa! Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that switching to PureTalk from your previous carrier was a smooth and easy process. Saving $90 a month for two lines is incredible, and we're happy to be a part of making your wireless service more affordable.

We take pride in providing excellent network coverage and reliable service, so it's great to know you haven't experienced any dropped calls or other issues.

If you ever have any questions or need assistance, please don't hesitate to reach out to our friendly US-based customer support team. We're here to help!

Thanks again for choosing PureTalk, and we're glad you're recommending us to others!-C.H.

Hello, Bruce! Thank you for contacting PureTalk about the issues you're experiencing with your digital SIM card and signal strength at home. We apologize for the inconvenience caused by calls going directly to voicemail.

We understand that dropped calls due to unrecognized SIM cards and weak signal can be frustrating. Our team is here to help you troubleshoot both issues.

If the issue persists, Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data.

We appreciate your patience and cooperation as we work to resolve these issues for you. Please don't hesitate to reply to this message if you have any further questions. -C.H.

Hi, Mark! Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you've had a positive experience with PureTalk so far – great reception, affordable plans, and helpful customer support are exactly what we strive for.

We're especially happy to know you'll be adding your personal line and recommending us to your loved ones! We have a great referral program that rewards you for sharing PureTalk with your friends and family. You can earn a $50 bill credit for every successful referral.

To learn more about the referral program, you can visit our website at https://www.puretalk.com/customer-referral-program

Thanks again for choosing PureTalk! We look forward to continuing to provide you with excellent service.-C.H.

Hello, Olga! We sincerely apologize for the frustration you're experiencing with activating your SIM card and porting your number from Spectrum. We understand your hesitation and want to assure you that we're here to help get you connected with PureTalk as quickly and smoothly as possible.

15-digit IMEI issue: The standard IMEI number is 15 digits. Double-check the number you're entering and ensure there are no extra spaces or hyphens. You can usually find the IMEI by dialing *#06# on your phone.

Physical SIM activation issue: If the problem persists with the physical SIM, please contact our Customer Service team at 1-877-820-7873. They can investigate the issue further and assist you with successful activation.

eSIM activation issue: We understand the eSIM activation isn't working either. Our Customer Service team can also help troubleshoot this specific issue.

Porting your number: We apologize for any confusion regarding your porting information. Please confirm your account number is correct for porting from Spectrum. Our team can double-check this for you and ensure a smooth transition.

We value your business and want to make things right. Please reach out to our Customer Service team at 1-877-820-7873. They're available to assist you with dedicated troubleshooting and ensure a successful activation and porting process.

We appreciate your patience and look forward to welcoming you back to PureTalk! -C.H.

Hello, Bill! We sincerely apologize for the inconvenience caused by the unreliable service in your area. We understand your frustration, especially since our coverage map indicated otherwise.

We'd appreciate the opportunity to investigate your coverage further. A private message will be sent to gather additional information.

Network Optimization: The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. https://www.puretalk.com/data

Please contact our Technical Support department at 800-768-4360 for further troubleshooting assistance. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello Don! Thank you for choosing PureTalk! We're thrilled you're having a positive experience with our service.

We encourage you to share your satisfaction with friends and family. Our customer referral program offers a generous $50 credit towards your monthly bill for each successful referral. There's no limit to the number of friends you can refer!

To learn more about the program and how to get your unique referral link, please visit our website at https://www.puretalk.com/customer-referral-program.

We appreciate your feedback and value you as a PureTalk customer. Thank you for your business! -C.H.

Hello, Walter! We sincerely apologize for the inconvenience caused by your iPhone number appearing as an email address and the increase in spam calls. We understand this is frustrating and can impact your experience.

While PureTalk doesn't directly control how your phone number displays on recipient devices, we can certainly help troubleshoot the issue. Please go to Settings > Messages > Send & Receive > under Start New Conversations From select your phone number. If the issue is not resolved, please contact our Technical Support team at 800-768-4360 for additional troubleshooting assistance.

We do not have any spam-blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/

If you have any further questions, our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department at 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

In most cases, updating your device software and carrier settings can fix the issue. Here's how to do it quickly:

Go to Settings: The exact steps might differ slightly depending on your device. Go to Settings and look for "Software Update".

If updating doesn't help, resetting your network settings might be the next step. You can find instructions for doing that on our website at https://www.puretalk.com/data. Our friendly Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. We appreciate your patience and feedback. It helps us keep improving the PureTalk experience. -C.H.

Hello, Anthony! Once you reach your allotted amount of high-speed data, the speed throttles to 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H.

Hello, Woody! We understand the frustration of experiencing service issues and apologize for the disruption it's causing. Let's get you back online quickly:

Software Update: Make sure your device is running the latest software. Connect to Wi-Fi and head to Settings > Software Update (or similar depending on your device).

Network Reset: Sometimes a network reset can help. Find instructions for your device on PureTalk's website: https://www.puretalk.com/

If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Rick! While we're elated to hear you enjoy our prices and fantastic customer service, we're sorry your phone did not meet your expectations. We recommend contacting the device manufacturer to determine if it can be repaired or will need to be replaced. If you have a device protection plan, you may file a claim online at https://www.squaretrade.com/coverage/. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.

Hi, Maralee! We're so glad you're having a great experience with PureTalk. We take pride in delivering exceptional value and service to our customers, and your feedback lets us know we're on the right track.

If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.

Thanks again for choosing PureTalk, and for being a valued customer! -C.H.

Hello, Dana! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.

If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.

Thanks again for choosing PureTalk, and for being a valued customer! -C.H.

Hello, Daniel! We understand your frustration and apologize that our service did not meet your expectations. We take your experience seriously, and providing excellent service is our top priority.

To utilize our eSIM, your device must use the latest software updates and be network unlocked. You may check for updates by connecting to Wi-Fi and going to Settings > General > Software Update. Verify there are no SIM Restrictions by going to Settings > General > About > Carrier Lock or Network Provider Lock. Your PureTalk account number and PIN can be located through your portal at www.puretalk.com/account/login. After signing in, select the Profile tab to view your account information. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Dan! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.

If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.

Thanks again for choosing PureTalk, and for being a valued customer! -C.H.

Hello, Sharon! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.

If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.

Thanks again for choosing PureTalk, and for being a valued customer! -C.H.

Hello, Ashlee! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.

Hello, Denise! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.

If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.

Thanks again for choosing PureTalk, and for being a valued customer! -C.H.

Hello, Dianne! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.

We're glad you're finding PureTalk provides all the talk, text, and features you need for your iPhone, and at a much better price point than your previous carrier. Saving money while staying connected is a win-win!

If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.

Thanks again for choosing PureTalk, and for being a valued customer! -C.H.

Hello, Kathryn! We are thrilled to hear you've had such a positive experience with our service – no dropped calls and crystal-clear connections, that's exactly what we strive for! We truly appreciate you recommending us to your friends and family.

Thanks for being a part of the PureTalk family! We're glad you made the switch. As a token of our appreciation for referring others, be sure to check out our referral program at https://www.puretalk.com/customer-referral-program. You can earn up to $50 for each successful referral! -C.H.

Hello, Ann! We're elated to hear you enjoy our prices and fantastic customer service agent! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.

Hello, Garrett! Please accept our apologies for the wait time you have encountered, as we are working diligently to rectify this issue.

You may add a line at any time through your customer portal at www.PureTalk.com. Lines do not share service packages. Therefore, do not share messages, or calls. You may log into your email on the second device and that will be shared between the two devices. We apologize for the inconvenience caused. -C.H.

Fantastic, Jeffrey! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

We understand your frustration, Ryan. We apologize that transferring your number wasn't smooth. The transfer request was denied because the name information didn't match our records. If any information does not match your account, it will be denied. On December 15th, 2023, your phone number was disconnected upon request. Phone numbers need to be active to transfer. If you have any further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Carlene! Great to hear you're happy with PureTalk's affordable plans!

To keep your phone running smoothly, connect to Wi-Fi and update your software:

If you still experience issues, reset your network settings (instructions at https://www.puretalk.com/data).

Need further help? Our friendly Support Team is available:

Thanks for your feedback! We appreciate you choosing PureTalk.- C.H.

Thank you for switching to PureTalk, Joshua! We're thrilled you're getting reliable coverage and enjoying your service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Lou! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Pennie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Nina! While we don't currently offer spam-blocking services, we're working with the FCC to fight spam calls. Here are some ways to help:

National Do Not Call Registry: Register your phone number at the National Do Not Call Registry to help reduce unwanted telemarketing calls. Here: https://www.donotcall.gov/

Third-Party Apps: Consider using third-party apps designed to block spam calls. We can't recommend specific apps or guarantee their functionality, but they might be a helpful option.

Thank you for being a PureTalk customer! We truly appreciate your business! -C.H.

Hello, John! We understand how frustrating it can be when things don't go smoothly. We're sorry to hear about your experience with our Customer Service department and Life Wireless. We checked our system and couldn't find an order linked to your information.

We'd like to help resolve this. Please email us through our contact form at https://www.puretalk.com/contact. We also recommend contacting Life Wireless Customer Support at 1-888-543-3620 to verify they received your order.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.

We offer the Wi-Fi calling feature and can guarantee functionality on iPhone models 6s and above. At this time, Wi-Fi calling may not function on all Android devices. Please accept our apologies for any inconvenience caused.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Jamie! We understand your frustration with PureTalk. We take customer service seriously, and we apologize if you haven't had a great experience so far.

2. Reset your network settings: This can sometimes resolve connectivity issues. You can find instructions on the PureTalk website at www.puretalk.com/data, but we recommend calling us for guided assistance.

We're here to help! Call our Technical Support department at 1-800-768-4360, or reach out through our Contact Form https://www.puretalk.com/contact. You can also chat with us live on Facebook, Instagram, and Twitter (X).

Thanks for letting us know about your experience. Your feedback helps us improve PureTalk for everyone. -C.H.

Hi, Dana! We regret to hear about the echo you've been experiencing on incoming calls since switching to our service. We understand this can be frustrating and apologize for the inconvenience.

-Reset your network settings: This can sometimes resolve connectivity issues. You can find instructions on the PureTalk website at www.puretalk.com/data.

If the echo persists after trying these steps, our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. They'll be happy to delve deeper and find a solution to ensure your calls remain echo-free.

We appreciate your patience and cooperation as we work to resolve this issue. We're glad to hear you're enjoying PureTalk's coverage so far, and we're committed to making your calling experience exceptional.-C.H.

Hi Jonathan! That's fantastic to hear you're happy with PureTalk's service and saving money on your mobile plan!

To check your detailed data usage, simply login to your PureTalk account at www.puretalk.com/account/login and navigate to the "Plan" tab followed by "My Usage".

We appreciate your feedback and value your business as a PureTalk customer! -A.M.

Hello Jeff! We're sorry to hear about your experience with PureTalk thus far, this is not the experience we'd like you to have. Please accept our apologies for any inconvenience caused. While we're unable to reach out to your carrier on your behalf, we can provide the steps necessary to retrieve your account number and PIN from your carrier to initiate the port request. We apologize for any miscommunication that has occurred on our behalf regarding the transfer process. Additional information about the porting process can be found here: https://www.puretalk.com/faq/activating-service-porting-set-up. Regarding your order refund, it is currently processing. Please allow 5-7 business days for the refund to process and post to your original payment method. We hope you consider PureTalk again in the future if we can better suit your wireless needs. -M.S.

Hello Brion!

Thank you for contacting PureTalk. We sincerely apologize if your experience with our service hasn't been ideal. Providing exceptional customer service is our top priority, and we appreciate you bringing this to our attention.

While our current device promotions are geared towards new lines of service, we do offer various financing options to help make our devices more accessible. We have both in-house financing and options through Affirm.

If you'd like to learn more about these financing options or discuss your service experience further, our friendly Customer Service representatives are available at 1-877-820-7873. They'll be happy to assist you.

Thank you again for your feedback. It's valuable to us as we continually strive to improve the PureTalk experience for all our customers. -C.H.

Hi John!

Thank you for reaching out and sharing your experience with PureTalk. We sincerely apologize if you haven't received the level of service you deserve. Here at PureTalk, exceptional customer care is our top priority.

We understand you'd like to disable auto-pay. You can easily do this by logging into your customer portal and navigating to the 'Billing' tab. There, you'll find the 'Auto-pay Enrollment' section with the option to 'Change Autopay'.

To ensure optimal network performance, we recommend keeping your device software and carrier settings updated. While connected to Wi-Fi, you can check for updates by going to "Settings" and then "Software Update" (depending on your device). In some cases, resetting your network settings may also be helpful. Instructions for this are available on our website at www.puretalk.com/data.

If you have further questions or need additional assistance, please don't hesitate to reach out. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.

We appreciate your feedback, John. It's invaluable in helping us continuously improve the PureTalk experience for all our customers. -C.H.

Hi Bart, that's awesome to hear you're loving PureTalk's service and getting the most out of our great rates!

Did you know you can score a sweet $50 credit for referring your family and friends? Spread the word about PureTalk and get rewarded! You can check out all the details about our referral program on our website at https://www.puretalk.com/customer-referral-program.

Thanks for your feedback, Bart! We really appreciate you being a valued PureTalk customer. Your business means a lot to us! -C.H.

Hello Giancarlo!

We're delighted you're happy with PureTalk's service and our competitive rates! As a valued customer, we wanted to make you aware of our referral program.

By referring friends and family, you can earn a $50 credit towards your bill! To learn more about the program's benefits and how to participate, you can visit our website at https://www.puretalk.com/customer-referral-program.

Thank you for your continued feedback and for choosing PureTalk. We appreciate your business! -C.H.

Hello, David! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Ruthie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.

Fantastic, George! We're delighted you enjoy our company values and had a great experience with our marvelous agent, Andres. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.

Hello, Lloyd! Thank you for bringing this matter to our attention. We sincerely apologize for the error. We have removed you from the email list. You should no longer receive emails from PureTalk. If you receive emails in the future, please mark them as spam. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Kevin! Please accept our apologies for the wait time you have encountered, as we are working diligently to rectify this issue.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Lucy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. The free Samsung Galaxy A15 device promotion began on February 12, 2024, and was available while supplies lasted. The promotion required enrolling in our $35 Unlimited Talk & Text + 15 GB plan or higher and a 30-month conditional sales agreement. After reviewing your account, we confirm this promotion was not available at the time of your purchase of the two $20 Unlimited Talk & Text + 3GB plans on January 31, 2024. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hi, Charles! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Lori! We do not have any updates on a mobile application at this time. Please stay tuned for future announcements! Once your high-speed data has been utilized, your device will begin using low-speed data. Data will be refilled on your billing date, provided billing is successful. You may also purchase data top-ups at any time in your Account Portal! Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Suzanne! We're happy to assist you! To update your e-bill delivery method, please visit us online at www.PureTalk.com. After logging into your Account Portal, select Billing > E-bil. Then follow the prompts to change your preference, you can choose to receive payment confirmation messages via email, text message, or both. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.

Hello, Lynn! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Annette! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Mark! We're delighted you enjoy our company values and had a great experience with our marvelous agent, Latoya. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Thank you for switching to PureTalk, Susanne! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.

Wow, Florence! We're delighted you've received such excellent service since switching to PureTalk! Regarding the service issue, please be sure your devices are using the latest software update by going to Settings > Software update. Then, reset the network settings by following the steps at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.

Hello, Arthur! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H

Hello, Scott! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.

We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. To have the feature turned on, our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Customer Support department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Debbie! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Bernie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We sincerely apologize for the wait time and any inconvenience you may have been caused. We know about the extended hold times and are working diligently to rectify the issue.

Our $55 and $65 Unlimited Talk, Text, & Data plans include 60GB of high-speed data and unlimited low-speed data, which is about 256kbps. Once your high-speed data has been utilized, your device will automatically begin using low-speed data. High-speed data will be refilled on your billing date, provided billing is successful. If you have additional questions or concerns, please let us know! Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Patrick! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H

Hello, Thomas! We regret to hear that you have not been able to access your emails. Please check to make sure you are logged into your email account. If you are logged in, try logging out and back in. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hi, Joan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We currently offer international roaming in Spain! Up to $20 in free international credits are automatically applied to your account each month, (credit amount depends on plan). Only pay for what you use. No overages or surprise charges. Ability to add on additional international credits as needed, starting at just $10. Please visit the link to learn more about rates.

https://www.puretalk.com/international-roaming

Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H

Hi, James! We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards. You are welcome to port your phone numbers to your new carrier by providing them with your PureTalk account number and account PIN. We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B

Wow, Christy! We're delighted you've received such excellent service and are saving money on your monthly service bill by making the switch! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.

Hello, Amy! We're elated to hear you enjoy our prices and fantastic customer service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Brent! We sincerely apologize for the wait time and any inconvenience you may have been caused. We know the extended hold times and are working diligently to rectify the issue. Though our customer service team is always happy to assist you by phone, you can also message us using our Contact Form at https://www.puretalk.com/contact and via Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Carson! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. We hope you consider PureTalk for any future cellular service needs. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.

Hello, Patricia! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello Larry! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience caused.

Regarding your plan, you may upgrade or downgrade at any time, either by calling Customer Service or by logging into your Account Portal and selecting the Plan tab. Regarding your device and service, we would love to assist you with your questions and concerns and ensure both are working properly. We'll be sending you a private message to gather additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Junior! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.