PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed March 11, 2024
I get a lot of dropped calls. I have to reboot all the time. I have noticed that in my time with your company I have lost cell numbers and emails. Not at all happy about this... Not sure I will stay with PureTalk nor am I sure I will recommend it to others.
Hello, Alice! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We have been with PureTalk for about 3 or 4 years and have never had a reason to switch to something else. They are the most "bang for your buck," and have always had excellent customer service whenever we have called with an issue or question. We highly recommend PureTalk to anyone who asks, and only wish they had better basic phone options for those who are not interested in smart phones.
Hello, Sarah! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I am happy with the price of service. I do wish that there was better coverage where I take my family camping. My son has AT&T for his service & has full service in the area. I thought that I was working off of AT&T towers. I did have to send my phone in for service at the beginning of using Pure Talk & was without a phone for 10 days. While at home, service has been good. For basic service, I would recommend.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Service is okay, but the phone is really hard to use. This Nokia tells me I have voicemail, but I cannot access it. I've had a couple of young people try and they can't make it work either. Tiny buttons are hard for arthritic fingers. I wish you had a simple "geezer" phone like a Jitterbug.
Hello, Jean! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Replacements’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
The price and service are very good. I was with AT&T before so I was able to bring 2 phones with me. To my surprise I got better connectivity on both phones using the same towers after switching! That was a bonus for sure. I got a third line and I am paying less than half per month than for two lines before switching. If you prioritize service and cost, check out Puretalk. You just might be surprised.
Hello, Harold! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love the cost and that my bill will not change from month to month. Also, many countries have been added to the text and call list free of charge! I recently used it successfully in Mexico. My only small issue is that I have some areas of little or no coverage while traveling. But when it works, it works well!
Hello, Alyssa! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
This is the crappiest phone company I have ever had!!!! It took THREE WEEKS before we had SERVICE!!!! REFUND PLEASE!!! NOT FUN TO WORK WITH. APPARENTLY UNABLE TO HELP ME, THE FOLKS DID A LOUSY JOB. HIRE SOME NEW HELP. Angry would not describe the way I feel. I was taught to think. Apparently your workers were not. Do yourself a favor, hire home schooled folks who can figure out problems.
Hello, Emma! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
I've been very happy with Puretalk. I love the price, how features have been steadily getting better, and customer service has been fine every time I've needed it. My biggest issue is that I can't respond to group texts greater than 10 with an Android phone. iMessage seems to get around the restriction. I've called a few times and I don't believe a solution is on the horizon. Why the ridiculous restriction? We now have better ways of preventing spam messaging.
Hello, Ryan! We're delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. We're always working to add new services that make it easier to be a PureTalk customer. At this time, group texting has a limit of 10 recipients. We apologize for the inconvenience caused. Please stay tuned for future announcements! Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
Service was fine, the only problem I had was you didn't Have enough phones available. I need a new phone, The Availability was poor, You charge more for phones for existing customers than for new customers. I never got a phone from you to begin with, So I should have been given a lower price. I was not. So I switched carriers. The Carrier I picked. Is half the price I was paying you.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2024
I went out to Arizona last month. Did not have any internet service in eastern Colorado, nor New Mexico and eastern Arizona. Your claim of complete coverage was not my experience. I am considering a different service. What is your response? I have more words to use but do not think you would like to hear them.
Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I can't receive or send pictures in message or emails. I can't participate in group messages or emails. Why is that???? I get failed emails and a window in message that won't open. I don't know what else to say because that's all the problem there is but it is annoying!
Hello, Nita! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I used to have Verizon but switched to PureTalk when I heard I would have the same coverage for much less $ a month. It’s fine in town but in more rural areas where I used to have ok service I now have none. But for the price I’ve decided to remain with puretalk.
Hello, Michael! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Mostly good, but less than ideal at times. I've been a PT customer for a lot of years, and I have stayed, because when I do have to reach out to customer service, I always get a human and the experience doesn't make me want to scream or cry. Having said that, sometimes there are annoying glitches that just don't go away easily. With unlimited calls and texts there should never be a time that the phone says you don't have minutes for a call, but it has happened to all of us. I have been given the reason several times, but that should just not happen, and being unable to make a call because the system thinks that I have already used my multi-thousands of minutes it thinks I have is no good. And, if that happens on a weekend I am really in a spot, because CS has only weekday hours. This used to happen to my daughter all the time. It always has required a call into your CS department to fix it.
Sometimes we are the only people around with lousy coverage, and that can be pretty frustrating as well. Recently I needed CS and had hoped to do an online chat for the issue, but that is no longer an option. I hate calling companies, and will always first look for online troubleshooting or chat help, but all your webpage does now is sell. That's a change that seems like it's for the worse.
All in all, you still have us, because the price is so good and because your CS doesn't make us want to give up. I have family that have been using a different no contract service for quite a while, and they are happy. I decided to answer the review request email, because I don't hate PureTalk, and I would like to give you a chance to keep me. Thanks for asking.
Hello, Maria! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. While your plan does include unlimited minutes, the system does not recognize an infinite number; therefore, we set it at 5,000 minutes. We find that number works for most customers. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have no issues with PureTalk service, it is excellent. Great value and good coverage at a reasonable price. The rating is for the website which you must accept cookies to log in to see your account. I have to agree to have my information sold off to a 3rd party to view my account online. I find that unacceptable as I am already paying for the service so why do you not give me a choice to check my account online without selling my info? I find that sad.
Hello, Richard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H
Reviewed March 11, 2024
The service is ok but we would rather not be paying the Verizon! Another thing is that pure talk was offering new customers a much better deal than we ever had been offered. They would get a new phone and unlimited data for the same price we are paying for a lot less! That's a bummer!
Hello, Robin! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service.Our plans are the same price for all customers! Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2024
I don’t have an issue with the service. However, one time my payment did not go through because the expiration date needed to be updated. I received an email telling me my service would be cut off within 24 hours. Seems like a petty way to harass customers for payment.
Hello, Eddie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We apologize for the wording of the payment update reminder. We have implemented a seven-day grace period for all customers! Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H
Reviewed March 11, 2024
What do I have to do to get my military discount? And where I live the phone has no service. I have to use Wi-Fi calling. I have one bar at home. Need more...my old phone service worked perfectly so this means to me you don't use all towers. What do I need to do to get this company to use all towers like advertised?
Hello, James! Thanks for your service! If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account.
We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
It would be nice If existing customers could get the same deals on new phones that new customers receive. Also when setting up a new phone it would be nice to have someone from customer service walk you through the process. I am quite happy with PureTalk but I am considering going to ** only because I can go to Target, get a new phone, and have them set it up.
Hello, Judy! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.-C.H.
Reviewed March 11, 2024
Overall, very happy with the service. Price is the best I've been able to find. Any issues with service have been AT&T wide, not with Puretalk as an MVNO. I do wish you had a talk/text only (with no data) plan though. We'd like to add a basic phone to our plan for children to take and $20/mo seems a bit much for such basic service and our minimal need.
Hello, William! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I’m seriously considering canceling My service with Puretalk, due to ever increasing cost. When I transferred My phone service from AT&T, in late 2017, on reviews by Rush Limbaugh now deceased. My cost for the service was approximately $30.00. Now it’s almost $40.00. ** the phone services offered by Walmart and now Mint, are viable options. That’s My review….
Hello, Leroy! We suggest giving our Customer Service department a call to go over your line's usage and make sure you have the most affordable plan for your line's use. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have always had a good experience with customer service and the signal strength has improved since I first signed up for phone service. My wife cancelled her Verizon plan and joined PureTalk. Our total cost per month is less than her monthly cost for Verizon. We would definitely recommend Pure Talk.
Hi, William! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Super thankful for an affordable option for my growing family! I don't think I could find 4 lines for under $80 anywhere else, at least with the reliable service we've had. Love that hot-spotting is now included with each line as well! Thanks for offering this good product without breaking our bank!
Hello, Seth! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Your service, when At&T is working, is satisfactory. There are quite a few "dead spots" here in central MA that makes having a conversation difficult. But that's the network. I'm not sure what part of my phone experience is Pure Talk. I do know that my $25 a month is creeping higher. It is now $28.52 a month.
Hello, Patricia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My overall experience is positive with PureTalk. I switched to PureTalk for their conservative values and for the cost savings in which was delivered. As far as room for improvement goes, the reliability can be improved. At times my whole family has experienced calls not going through on the first attempt or two, weak call signals and delayed text messages.
Hello, Tom! We're delighted to hear you've been enjoying your PureTalk service since making the switch! For optimal service, please ensure your device is using the be sure that the device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I took a chance on getting away from the big phone carriers for a reduced price. I am glad I did. I have had a great experience. I had a little hiccup in getting started with an old phone (S5). I got those worked out with the great help of Tech Support at Pure Talk. I now have great coverage and reliable service at a reduced price.... What more can you ask for? Thanks Pure Talk!
Thank you for switching to PureTalk, Michael! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Updated on 03/12/2024: Second call on this problem. Spoke to Tory and we seemed to get the problem resolved though I had gotten this same problem "resolved" 3 days earlier. The phone worked for 3 days and then failed again. After going through her procedure and the phone was sending texts again, Tory asked if I had any questions. I said yes. 1) Why did this happen again? 2) Why does my phone say 5G but my wife's doesn't. Tory said "One minute while I check that" and put me on hold. When someone picked up my call again, it was someone else. In other words, Tory just got rid of me instead of try to answer my questions.
Original Review: My phone would not receive or send texts to some numbers and would not call some numbers. The service department got my phone to where I could call those numbers again and the texts that did not go through earlier now went through. However, the problem started reoccurring again yesterday.
Hi, Niels! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving this issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
While generally happy with our service with Pure Talk, I have found the use of Pure Talk from Mexico to be less than great, and the language chosen to describe the service, difficult to understand. Surely there is a way to just have the same service from our neighboring country that we enjoy in the US.
Wow, William! We're delighted to hear you're enjoying your PureTalk service since switching! PureTalk now offers international roaming while traveling abroad. Your plan includes up to $20 in International Roaming credits. You can purchase a $10 add-on for International Roaming through the Account Portal if you need more. Once you log into your Portal, you can purchase a one-time roaming add-on or recurring add-ons.
Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. For more roaming details, please use the link at https://www.puretalk.com/international-roaming. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Many times I have experienced full bars and no connectivity with a brand new iPhone. It’s annoying that I have to basically use my phone on Wi-Fi all the time for it to be useful whenever I’m out in public, hoping to use the data. The data is slow and basically useless.
Hi, KC! We're sorry to hear that you're experiencing issues with call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have been using PureTalk as my cell phone service provider for several years now and am extremely happy with them. Their customer service is first class and you don't need an interpreter to understand them. Also, less expensive than most. Give them a try. You won't be disappointed.
Thank you for being a long-time customer, James! We're delighted you've received such excellent service since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer. -A.B.
Reviewed March 11, 2024
Very pleased with my PureTalk service, wished that I had changed from at&t years before I did. We have had pure talk for three years now I think, and I am very happy with them. We have purchased a iPhone from them, and have two phone lines with them. I have a android phone and my wife a iPhone. We have the 3G download and as I said very happy.
Thank you for being a long-time customer, Kendall! We're delighted you've received such excellent service since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
PureTalk is a wonderful carrier. Never a problem. If and when I need help with my phone they are always there to help. A very friendly bunch of people. I would highly recommend this company to anyone who asks about them. Easy to set up new phones and customers service goes above and beyond to help answer all your questions.
Wow, Debra! We're delighted you've received such excellent service since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Both my husband and I changed to PureTalk several years ago and are glad we made the change. We changed do to the savings but we are getting so much more for our money. Great customer support team. Easy to purchase new phones. And now International service. Highly recommend.
Thank you for being a long-time customer, Joyce! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Often get call ended when I try to make a call, then I have to reset my phone by turning it off. People complain when I am on speaker phone that they can hear themselves talk and that they can hardly hear me. Even when I am not on speaker lately People say I am faint. Sometimes I can hear myself talk.
Hello, Josephine! We're sorry to hear that you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Service has been overall okay. Not amazing, not bad. Slow data speeds are frequent. My international roaming package hardly worked at all while abroad and I would consider that add on a waste of money.
Hello, James! We're sorry to hear that you're experiencing issues when traveling abroad. We offer international roaming coverage in the countries listed on our website at https://www.puretalk.com/international-roaming and through the Account Portal under the Add-Ons tab in the International Roaming rate checker. If you need more credit, you may purchase a $10 credit in your Portal as well. Please be advised credit does not roll over. Be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
While I have enjoyed being a Pure Talk customer, and while I appreciate being able to make a call (from the USA) to more than 33 countries, I am DISAPPOINTED that I cannot purchase a plan from Pure Talk that allows me to go outside of the USA (to Europe) and make calls internationally (within Europe). I will have to purchase a Google Fi Plan for a month, OR I will have to switch my cell phone service back to ATT and purchase their International Call Plan (like I did before coming over to Pure Talk).
Hello, Charles! We regret to hear you are experiencing issues with international roaming coverage. We offer international roaming coverage in the countries listed on our website at https://www.puretalk.com/international-roaming. If you need to add additional roaming credit, you may purchase a $10 credit in your Portal. Please be advised credit does not roll over. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Loved your service and would love to come back IF you would add HOME WIFI for internet service. Cable and satellite services are way too high and most people are opting out because they cannot afford it. So, they are turning to the alternate - internet tv. This is why I changed from PureTalk to T-Mobile. Please consider adding this service. Thank you, Robert **.
Hello, Robert! At this time, PureTalk does not offer home internet services. However, we're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
If I purchase a new cell phone through PureTalk how do I get my pictures, data etc moved over to the new device? I am interested in updating to a new phone but don't see a pathway to accomplish this task. Otherwise the service and connectivity if reliable and seamless. I appreciate Pure Talk.
Hello, Timothy! We're delighted you're enjoying your PureTalk service. To transfer your data to a new device, you'll need to make sure that all of the relevant data on your old phone is backed up to your iCloud or Google account. Google automatically backs up contacts, call logs, texts, and settings including Do Not Disturb details to Google Drive, so you'll be able to restore all that data to your new phone just by logging in with your Google account during the initial configuration. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
We switched to Pure Talk about 2 years ago and are very happy we did! Pure Talk has provided good coverage and customer service at 1/3 the cost we paid AT&T. None of those annoying contracts and when we have had to call customer service, we speak to someone in the good old USA! So glad we switched!
Hello, Susan! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Basically satisfied but I don't think the 5g data for 20 plan is enough based on other plans. I had to use data waiting a new equipment for WiFi. In 2 days of small usage ate the data up. Even though you increased to 3 gig my phone only shows 2 gig. I have never used all data but in emergency it would be good to have fast service. I definitely notice a lag.
Hi, Robert! Once you have utilized all high-speed data, your device will switch and use low-speed data, which is about 256kbps. High-speed data will be refilled on the next billing date, provided billing is successful. Additional data may be purchased at any time by logging into your Account Portal and selecting the Add-ons tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Very satisfied with PureTalk. Great service and pricing. Frequently recommend PureTalk to others. Coverage is much better than ATT, my former carrier for decades. Their customer service is always quick to answer, knowledgeable, able and willing to resolve any issues I've had and polite and courteous. I've been a customer for probably 6-7 years now and I'm so glad I made the switch.
Thank you for being a long-time customer, Wayne! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I completely bricked our Samsung Galaxy after I tried to change a setting related to security. I was able to call Pure Talk on my wife's Pure Talk phone. The lady answered in less than a minute and solved my problem in 2 minutes. We are with Pure Talk longer than 10 years and they have been always quick and willing to help. Mike **, Paradise, CA 95969
Thank you for being a long-time customer, Mike! We're proud to know that our support team was able to assist you and provide an excellent customer experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I've been on Pure Talk for 2 or 3 years. A friend told me about it. I've had AT&T for a while, but had been with T Mobile for years... very loyal to them. Puretalk.. as good as any of the others, I like their customer service, but PRICE got me. 1/2 of what I'd been paying and they haven't kept jacking it up. Also, they support Veterans.
Hello, John! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I love the price, and it is great knowing I’m supporting a honest company. However, phone calls get dropped, phone goes into SOS mode in and out throughout day. Don't get any service in room unless I’m leaning against the outside wall (which could or could not be the service). However, all this never happened with Verizon. Unfortunately, I may have to go back to them in time if service keeps cutting out.
Hi, Melissa! We're delighted to hear you're enjoying your PureTalk service since making the switch! We're sorry to hear that you're experiencing issues with call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Your service is great, however, when I wanted to order a new phone I was told that the discount was only offered to new customers!!! Hey what about the customer that’s been with you for years??? I wasn’t pleased so I went elsewhere for a new phone! I wish you would look into this as I don’t agree with your decision! Perhaps it’s an oversight on your part!
Hello, Mary! At PureTalk, we love to offer our current customers the same offer we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, and remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Select the $30 or $35 plan to receive $100 off, the $45 plan for $150 off, the $55 plan for $200 off, or the $65 plan for $250 off. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Very happy with the service and coverage that PureTalk provides. I have recommended and have had several family members switch to PureTalk from AT&T. They are also happy with the service. These same family members are also recommending to all their friends. Everyone is happy with the value and services.
Hi there, David! We're thrilled to hear you and your family have been enjoying your PureTalk service and receiving excellent coverage since making the switch. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
When I first became a customer, I was allotted hot spot capability. I occasionally needed it then for emergencies. It has been taken away. That's cheezy cheap. The reason for its use was if I needed mapping or some other info on a larger screen like a tablet, never abused. That's what being a long term customer gets for me.
Hello, Daniel! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. All of our standard plans include hotspot data. Currently, we can guarantee that the hotspot feature will work with iPhone 6S and above. We cannot guarantee this feature will function for all Android devices. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Cell reception is decent but not robust. Texts do not always arrive on time but are sometimes late or not delivered until several minutes (up to 15 minutes) after they are sent. This has been my only complaint. The price has been good but the main carriers are starting to match the price with better connectivity so it debated as to whether or not to stick with PureTalk.
Hi, Kirk! We're sorry to hear that you're experiencing issues with call quality and text messages. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
My only disappointment is that I don’t get any notifications about voicemails. The service has been as good as Verizon, only one major service outage and that was AT&T nationwide failure. The price is excellent and the few times that I called customer service were positive. I have been a customer for about four years and I have recommended Pure Talk to friends and family.
Hello, Terrence! We're pleased you've been enjoying your PureTalk service since making the switch! PureTalk offers the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Technical Support team has enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I always have great customer service with PureTalk. I can always get ready people to answer the phone. (Silly that should ever be an issue with a phone company!) I love what I pay and tell my friends about PureTalk all the time. Everyone is always shocked on what I pay. It’s half of other national companies and yet even better customer service than other companies.
Hello, Wen! Thank you for your 5-star review. We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I received an email from you telling me there was a problem with processing my monthly payment. When I called your customer service, I was told that my credit card was invalid because it had expired. Indeed I had recently received an updated card, but hadn’t realized I was supposed to inform you. Your customer service person said that I would be charged a one time service fee to reinstate my account, or I could just wait to see if the new card information would work this time. I told her I am a longtime customer and asked why you all didn’t just contact me and ask about the credit card update, and that you shouldn’t be charging me any extra fees. She was nice but unsympathetic, saying they were trying to keep me from having my service cut off. I never heard back about whether the payment went through so I called and your customer service rep said that it had. I asked why didn’t you send me an email telling me so. He didn’t know.
Hello, John! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. After reviewing your account we confirm your notifications are set up to be notified by email. Please check your Spam or Junk folder, in case our emails have been filtered out of your Inbox. You also have the option to download or print invoices in your Account Portal at www.puretalk.com. After logging into your Account Portal select the ‘Billing’ tab and scroll down to ‘Transactions’ to view invoices. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I appreciated the idea of the operation at PureTalk. They did give good customer service and while I was in the area of large cities had great cell service at a reasonable rate for the occasional use we needed it for. However, when I go south to the other house, the only cell tower system available is Verizon. I had already known AT&T didn't provide service there, but they had stated it would work anywhere. Well, they were wrong and we didn't have cell service while down there. I went to Walmart and switched that phone over to the Tracfone system which IS on the Verizon towers. I would much prefer dealing with PureTalk, but contact with emergency services is why the cell phone is needed, and will stay for the time being with Tracfone.
Hello, Darylee! We regret to hear you are experiencing issues with your PureTalk service while traveling. PureTalk operates on the largest GSM Network utilizing AT&T towers. We recommend visiting our website at https://www.puretalk.com/coverage to view our coverage map. Thank you for your feedback, as it always helps us improve the PureTalk experience.-A.B.
Reviewed March 11, 2024
You let people overpay for services that they never use like mine. I was not using half of what I was paying for and I was ready to go with other service but for some reason I called to see if I could get a cheaper rate and that is when I found out that I was paying for services that I was not using.
Hello David! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. You are welcome to upgrade or downgrade your service plan at any time. To downgrade your plan, please log in to your Account Portal at www.puretalkusa.com/account/login and select the "Plan tab". If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have had an awesome experience with Pure Talk so far. The only draw back is when the Nation went down and we had NO service due to ATT'S towers, This was NOT fun at all. Yet it did show us that we need some other means of communications and decide if we even need cell phones.
Hello Mary! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
PureTalk is a proof of saying: You get what you pay for. I admit the cost is lower than Verizon but the quality is lower as well. Weak signal, long time waiting for transmitting a short text message, sometimes it does not go thru at all. Disappointed.
Hi, Miroslaw! We're delighted to hear you're enjoying your PureTalk service since switching! We're sorry you're experiencing issues with your coverage. Please accept our apologies for any inconvenience this has caused. Be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have been happy since switching to Puretalk. Saved myself some money and no issues. The switch from AT&T to Puretalk was an easy transition and one that I would do again. I have only ever had to speak with customer service twice and both times it was an easy process and they were quick to help me.
Wow, Mark! We're delighted you've received such excellent service since switching to PureTalk and are saving money on your monthly service bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have absolutely loved working with PureTalk. My only complaint is when I switched to unlimited data, the person I was talking to could not get me a better deal. Unlimited is quite expensive in comparison to other networks. I truly believe that the business is top class. Every time I have called in the customer service has been excellent! They have helped me with what I have needed and it has never been an issue.
Hi there, Jeremiah! We're excited you've had an excellent experience with PureTalk thus far. Were sorry to her you are dissatisfied with our plan prices. You are welcome to upgrade or downgrade your plan at any time. To change your plan, please log in to your Account Portal at www.puretalk.com/account/login and select the "Plan tab". Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Hi PureTalk, I've been customer for over 15 years. I really don't remember but it's been a very long time. I have not talked to Tech Support for about a year. I really love that PureTalk has "live agents" here in the United States, to help customers. Customers are not in the dreaded "robotic merry-go-round" of automated prompts. Please keep up the good work and thank you.
Thank you for being a long-time customer, Sharena! We're proud to know that our US-based Customer Service team was able to assist you and provide an excellent customer experience. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I couldn't be more pleased with PureTalk. Changing from Verizon to Pure Talk was one of the best decisions I've made in a long time. I have had Zero problems and Zero complaints. It's been a few years now, so I've given it more than a chance to succeed - and it has not disappointed me. I wholeheartedly recommend Pure Talk to everyone!
Thank you for being a long-time customer, Phyllis! We're pleased you've been enjoying your PureTalk service since making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have no problems yet with this service but I will be going to Georgia in the spring so we will see what happens then! I do see that I could have got more data with other providers though so I hope I didn’t rush in my decision but I will have more information when I get back to New York.
Hello, Rosolina! Thank you for your 5-star review and for being a valued PureTalk customer! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Customer service is outstanding. Anytime I call I am able to get answers right away and I am speaking to someone in the US. The coverage however is on the Ok side. I use a lot of data because I work outside and not near a WiFi connection. At the end of the billing period I get throttled way down. Also my voicemail does not always come through right when it is left. One last thing, I tried using one of the robo call blockers and it does not work well with PureTalk. You can only set it to block numbers that aren't in your phone. At an another carrier it worked so much better blocking know scammers or unsolicited calls.
Wow, Stan! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Once you reach your allotted high-speed data, your device begins using low-speed data, which is about 256 kbps. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have tried every way that I can to get him to change to PureTalk! Can you find a way to get to him? His number is **. I have told him that I am totally impressed with my phone service. I have called and gotten stuff reviewed and corrected.
Hi Nancy! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have always had service wherever I have gone with PureTalk throughout the country. Friends who had Verizon had NO SERVICE. With Pure Talk, I always had service inside or outside a building. I always tell them that I have Pure Talk and they need to switch to Pure Talk.
Hi, Julie! We appreciate your feedback, and are delighted to hear that you received excellent service while traveling! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 9, 2024
I was very reluctant to make a change from AT&T. I'd been with them for 25 years plus, First as Bell South Mobility, then Cingular and then AT&T. I have had very few issues with Pure Talk. When I did call for help I have found everyone to be efficient, professional, knowledgeable and helpful.
Thank you for switching to PureTalk, Gary! It's wonderful to hear you're enjoying your service and received excellent customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 9, 2024
In my area cell phone service is typically weak at best. I switched to PureTalk to give it a try figuring that at least I would be able to use WiFi calling if the regular service didn't work. Unfortunately even after customer service made several attempts to help me with this, my Moto G 5g phone would not work with WiFi calling and I chose to discontinue my service at that point.
Hi, Peter! We're sorry to hear you experienced issues with coverage in your area and could not use Wi-Fi Calling. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. We can only guarantee Wi-Fi Calling will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 8, 2024
Approximately six weeks ago, I was sent an e-vite via my cell phone number. It never arrived. Are you screening out probable spam transmissions? On January 24, 2024 at 10:27 AM, I received an invalid number message from your system regarding a text message that I had sent to a contact. The number displayed in the error message text was the actual number from my contact list with a "1" on the front meaning to me USA country code. The error message "To:" field displayed +1 (1) (216) 116-11, not the contact's name or number. What is this? What happened here?
Hello, Charles! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We do not have any spam-blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that could help you block unwanted calls and messages. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 8, 2024
I switched to PureTalk to save money and to stay with a company with good values to get away from the big providers. I am saving over $60 a month on service for our family of 5 and service has been great. I have had to call customer service a few times and they have always been wonderful to work with and help me with my questions. Very knowledgeable, and very polite and friendly. I have no reason to go anywhere else.
Amazing, Kimberly! We're thrilled you made the switch and are taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide, as we offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 6, 2024
We switched to PureTalk the summer of '23 because AT&T costs had been prohibitive for a long time. The switch was pretty seamless and the reception didn't change. Only hiccup was my husband's phone has to be restarted every time he moves around, but we think that is due to download fail. Although I have to restart my phone when going between cell towers as well. Overall, I am very happy with the service and especially the cost as we are both retired!
Thank you for switching to PureTalk, Debora! We're thrilled you had a seamless transition. We're sorry to hear that you're experiencing issues with your reception. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 5, 2024
My experience has been awesome. I’ve never had such strong service for so affordable. If I could offer a suggestion to allow ease of access, maybe create an app for customers to sign in and access their accounts much easier than using the website. I say that because so many other services have apps of their own, and they enable ease of access to the services, or just their accounts.
Hello, Kyle! We're thrilled you switched to PureTalk and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide, as we offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 4, 2024
My coverage is just as good as when I had Verizon, but I pay a fraction of the price. Plus, PureTalk supports the veteran community, a great cause. They are very kind and easy to work with! I would highly recommend PureTalk to anyone. A great phone company with a great mission and great pricing!
Thank you for switching to PureTalk, Ben! We pride ourselves on being a veteran-owned company. We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 4, 2024
Not the greatest signal, almost no service when indoors. Also, doesn't really seem like it is running on 5g when it says it is. Call connections are also off when indoors or under cover. I either can't be heard or I am told I sound like a robot. It clears up if I walk outside.
Hello, Brian! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 3, 2024
We live in a hard to get service area, and where landline is now history. We had reasonable cell service when the former provider had 4G service, but when they went to 5G, we lost out!!! We tried PT on my wife's phone for couple of weeks to test service. Didn't take me long to figure out that is was an excellent option for me as well!!!! I get service on our property where formerly I did not, too. And the price -- well, it speaks for itself!!!
Wow, Ron! We're thrilled that you made the switch and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide, as we offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 3, 2024
About 2 or more years ago I had the above phone number and Pure Talk cancel my phone number, because I did not response to an email until later. I called and your representative told me I was too late. I tried to explain to her I did not get the email until later.. This cause me to lose over 3,000 or more minutes. I was save my minutes, because one of elderly parents live in an area where Pure Talk worked better than other carriers. I would like speak to someone in your company that had the authority to give me get my minutes back.
Hello, Verdell! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. The account in question has been closed since 2022. Due to the amount of time the account has been closed, the phone number is no longer available and the minutes can't be recovered or replaced. You are welcome to open a new account with one of our unlimited plans, as we no longer offer flex plans. Thank you for your feedback! -C.H.
Reviewed March 2, 2024
Other than the recent brief AT&T service outage on February 22, 2024, I have been very satisfied with your service. However, I do wish you would offer your customers a $5 discount on their monthly bills if they have auto-pay set up, because that's what Cricket Mobile offered (Cricket was my last carrier).
Hi, Steven! We're happy to hear you're enjoying your PureTalk service. While we currently do not offer a discount for automatic payments, we offer multi-line discounts of up to 20% and a 15% military discount. Please be aware that account discounts are not stackable. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 1, 2024
I switched to Pure Talk in a matter of hours last December and could not be happier. Customer service helped me switch over and they were terrific. Calls are clear and coverage extensive. I am saving money and like supporting a company that espouses my values. I have an iPhone with e-sim.
Thank you for switching to PureTalk, Robert! It's amazing to hear our Customer Service team provided an excellent experience and you're receiving great coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 27, 2024
Great product customer service and keeping our interest in American people. Priced right with good products and selection of phones. Guided us through process without any problems. Cost saved us 40 percent for same coverage, never have any problems with service or connections. Veteran owned, easy payment plan. Will suggest to other people in the future. Love our phones.
Fantastic, Karren! We're thrilled that you made the switch to PureTalk and are taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 27, 2024
After leaving another carrier with the worst experience ever, I switched to Pure Talk. Customer service is wonderful and helpful. I have better signal and I am saving money. (Not all the hidden charges like other carriers). I recommend Pure Talk to everyone! Thank you for being a company of integrity!
Wow, Kim! We're thrilled that you made the switch and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 26, 2024
1. Many area in which I work are remote; NW & N central North Dakota; Wyoming; NE Montana; and S central Colorado. I have no reception there. I was told you use AT&T towers which my colleagues with them have no service at those locations either. Before I changed to your service, I used Verizon and their service was good in all those locations. Hence your ads are misinformation re: "We use all the big guys towers". Disappointing.
2. Annoying when I get a message that I have to use the area code for a number that previously went through without it; in my own home town. I don't want to go back to Verizon but I need dependable service. Otherwise, I am generally well satisfied.
Hello, Randy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our sincerest apologies for this inconvenience. Thank you for your feedback, which has always helped us improve the Pure Talk experience. The APN settings within your device may need to be reset. Listed below is a link to our website with the APN settings. We utilize AT&T towers for service. -C.H
https://www.puretalk.com/data
Reviewed Feb. 25, 2024
Have had PureTalk (PT) for about a year. Great for that time. However, on Feb 11 (2024), my phone would not connect to the PT data network. I don't know if it is related or not but the day before I had used my phone as a hotspot as my home internet (Comcast) was down and I needed the internet to work. (Did I surpass some limit I'm unaware of and they shut me down?) In checking my PT account, my phone hotspot use is at <50% of its max. So it shouldn't affect anything... Anyway, I spent several hours on the phone with several different PT tech support staff.
All of them had me repeat the same steps over and over: remove/readd SIM and the AP settings, reset, etc... over and over. No use. Finally ordered a new sim which arrived about a week later (not 3 days as stated). By this time, it's been 2 weeks of no service. Fast foward to the day the AT&T network had its big outage. When that came back up, so did my phone (I did not touch any settings or install the new SIM). It worked fine for 2 days; it is now back down again and won't connect. I love PT's concept and hate to but will be switching back to T-Mobile. Fed up.
Hello, Anne! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed Feb. 23, 2024
2/23/2024 ***** Stars to Pure Talk's... "Tech Support, Darren" was the man! He completed what was not completed by another operator (2 stars). He was smart in knowing my wife and my model Motorola's had an advanced, advanced internet "tab" that needed to be clicked on. I also need to 5* and thank Pure Talk's, Ms. ** for great patience & technique in totally setting up our new Samsungs for our boys. It was a 4 line buy with two new and 2 were transfers from another carrier. THANKS DARREN
Fantastic, Fred! We're delighted you had a great experience with our marvelous agent, Darren. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 23, 2024
So far the service is good. The only thing I do notice with the WiFi is, I have to update when I go to other areas outside my house. I also love is the difference in the price of my bill every month. This is a huge difference. I recommend you company to everyone looking for a good service.
Awesome, Kathleen! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-C.H.
Reviewed Feb. 23, 2024
I believe the number of my account is correct above (it was changed a couple times in the process). We had lots of trouble initially with getting all connected but have been happy with the service other than my signal for texting is more erratic than it was (unable to text out).
Hello, Jeanne! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Feb. 23, 2024
I'm new to Pure Talk and so far my experience has been good. I get great coverage & reception -- Customer Service has been knowledgeable and friendly -- I'm paying less per month & I'm very glad I switched from Verizon to Pure Talk -- I love what they stand for and I recommend Pure Talk
Thank you for switching to PureTalk, Tandi! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer. We truly appreciate your business! -A.B.
Reviewed Feb. 21, 2024
The flip phone we purchased for $50 is very hard to program & figure out the settings. It is not very user friendly. Also, we don't know if it is the phone or your network but the reception is terrible. Everyone we talk to says they hear static when we are talking to them. We don't hear the static, they do.
https://fcc.report/FCC-ID/2ALZM-SC3218/4509112.pdf
Reviewed Feb. 21, 2024
I am totally happy with PureTalk, the help I received on setting phone up due to an issue with my old service was very helpful and informative. Very professional. Also plan is saving me $50 a month. Thank you Pure Talk. I will advise others to look into Pure Talk.
Thank you for switching to PureTalk, Jt! We're thrilled you had a seamless transition and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Feb. 19, 2024
Pure Talk is by far the best service I’ve ever had at the lowest price I’ve ever had. I live in a dead zone, but with PureTalk I have excellent signal which has never happened with any cell company before. Their customer service is above and beyond and I appreciate the fact that everyone is fluent in English and easy to understand.
Great, Tabitha! We're thrilled you made the switch to PureTalk and are taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 19, 2024
Extremely satisfied with the quality and ease of the service received. The help getting set up was very useful. Will keep recommending Pure Talk to my friends. Service for a broken optic cable was carried out quickly and free of charge. I am thrilled with the addition of free talk and text to 70 international countries. Thank you so much.
Wow, Doris! We're thrilled you made the switch to PureTalk and are taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 19, 2024
I tried several times with my former carrier to get a break on the amount they were charging me. My brother talked to me about his experience with PureTalk and I thought what do I have to lose. After being on PureTalk for a couple of months I can tell you firsthand that I did not lose anything, but I am saving over 50% and I couldn't be happier.
Fantastic, Charles! We're thrilled that you made the switch to PureTalk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 18, 2024
This Company has a very high focus on customer service and is fantastic. The website is very easy to use and the Company sends reminders about referral opportunities but does not badger the customer about these opportunities. I have asked friends to move to Pure Talk and am hoping to secure new customers very soon.
Wow, Jim! We're proud to know that our support team was able to assist you and provide an excellent customer experience. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Feb. 17, 2024
After switching to Pure Talk, I have the exact same coverage, if not better, the mms and sms have no issues, and I can game as long as my battery lasts! I pay a lot less than I used to for the exact same service, about 100 dollars less, and that will be money in my pocket at the end of the year. The fact that this is an American company, makes me feel like I am supporting my country, and that's something I can be proud of!
Thank you for switching to PureTalk, Jarrette! It's fantastic to hear that you're enjoying your service and saving $100 on your monthly bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 16, 2024
Opened account with Pure Talk. A new phone was purchased thru Pure Talk for the new account. Phone was defective from the beginning. After a month of troubleshooting defects I called Pure Talk to request they send a new phone that worked. Pure Talk customer service stated that I would need to send the phone back to them for a “Tech.” to evaluate. Pure Talk customer service stated that this process could take “up to 4 weeks”. Pure Talk also stated that I would continue to be charged for the account during this “Process”. I am a Senior Citizen that is also a Disabled Veteran that needs access to communication, not to mention Emergency Services. Pure Talk is endangering the lives of Senior Citizens by this policy of return of a defective phone with no access to a new communication device during their “Tech.” evaluation period.
Hello, Glenn! We're sorry to hear that you're experiencing issues with your device. To qualify for a replacement, customers must submit a device return request within 14 days of receipt. Once the device is returned to PureTalk, it will be inspected and upon approval, we will send the replacement. Please accept our apologies for the inconvenience this has caused you. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Feb. 16, 2024
I’m very satisfied with your service and the quality along with the fact that you’ve included International Calls at NO extra charge. Thank you very much. Do you offer iPhone upgrades like many of the other carriers? I’m trying to get my friends to switch to Pure Talk, but they are not willing to try it. I like the fact that you’re all U.S. veterans and Pure Talk is a totally American company with American citizens who are in charge and not some foreign call center that is answering my calls. You also don’t have an A.I. call screener but a real person!
Hi, John! We're thrilled to hear you're enjoying your service and receiving excellent customer support! You may upgrade your iPhone through your account portal at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 16, 2024
Very happy with the customer service and product. I wish I would've been made aware of specials offered (like the free phone with sign up). I would also like to see unused data roll over to the next month as I had with my previous carrier. Ultimately, I switched carriers because I value US based customer service and the price was competitive. I think it would be great if current subscribers were rewarded for their loyalty and given similar incentives as new customers. Just my 2 cents!
Hi, Micah! While we're happy to hear you're enjoying your service, we're sorry that our device promotion was not offered to you during your initial purchase. Please accept our apologies for any inconvenience this caused. Although we do not roll over unused data, customers can adjust their plans anytime through their account portal at www.puretalk.com/account/login under the Plan tab. We also offer data add-ons for $10 under the Add-On tab. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 14, 2024
We are very satisfied with PureTalk. No problems with connections and service calls are very helpful. We were using Verizon and have never looked back. I would recommend puretalk to anyone. It has also saved us >$100 each month compared to our Verizon bill. There have been no issues. Thank you!!
Wow, Jo! We're thrilled that you made the switch and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H
Reviewed Feb. 14, 2024
I come to Pure Talk to lower my phone bill. Which Pure Talk has done so by 2/3. I am delighted that it was done so.. I have no problems or issues. It’s been 3 months since I switched over. It’s a great program for people like me that don’t use the phone that much. Thank you.
Hi there, Marjorie! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed Feb. 13, 2024
You turned off my phone without reason. Your website doesn't have an option to choose from concerning "no service". Your rep said that there is a call limit on your side even though I have unlimited service. I was then told if it happens again, they would "submit a ticket". If you cut off my service again, you will not need to worry about a ticket, I will fire you. I promise.
Hello, Jack! We definitely want a better experience for our customers. Please accept our apologies that your calling feature had to be reset and for the inconvenience this caused you. We have submitted a ticket to our IT department to prevent this issue from occurring again and will follow up with you once resolved. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Feb. 10, 2024
The main issue is my area has very poor AT&T coverage so for the most part I get poor to marginal signal unless I am in an urban area. Unfortunately this area is covered by Verizon very well. I left Verizon due to cost not service quality, in fact my wife still has Verizon and even though we had planned to go to Pure Talk she needs the level of signal that Verizon gives us. Coincidentally, since I changed to Pure Talk my phone will NOT reacquire a lost signal unless I reboot the phone.
This happens frequently and with no apparent or predictable pattern. I thus have to constantly monitor the phone to make sure I have a usable signal. Even though the phone operates with the Pure Talk sim card, every time I reboot the phone it still flashes a Welcome to Verizon screen and then it advises me "Verizon Sim Card not Installed". All in all it is acceptable, most of the time I have useful signal and the cost is a good feature This service also has no wifi calling which I had with Verizon.. For this area I would not recommend Pure Talk.
Hello, Ricardo! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed Feb. 9, 2024
You had me at American-based soldier-backed. Love it, completely reliable and easy to sign up. Not sure what took me so long to make the change. Highly recommend and always tell my friends about and they cannot wait to switch. Great customer service and even better when you call you get local support not support from a different country.
Wow, Mary! It's great to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 8, 2024
In today's business world, it's great to come across a company that stand for the American way of life. Giving us what we pay for without all the advertisement we don't need. I just had an unrelated problem with my phone and I contacted PureTalk and with the help of Curtis, was guided to the right place. Thanks to everyone at PureTalk.
Phenomenal, Rudy! We're thrilled you switched to PureTalk and are delighted to hear about your experience with our marvelous agent, Curtis. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 8, 2024
As I am technology challenged, every time I call Puretalk for help, their customer service team is amazing at resolving my problem. They are always kind and never make me feel silly for calling in. I am very happy with Puretalk and will eventually get my whole family on with them.
Wow, Wendy! We're thrilled you're enjoying our outstanding customer service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 8, 2024
Occasionally after about a month, it appears that if the customer doesn't restart the phone periodically, call end as soon as they connect. I have found that by restarting my Android, the call drop ceases. Perhaps you can explain to me what is happening. Other than this issue, it appears to be a good connection if I am not near my home's WiFi.
Hello, Michael! We're sorry to hear you're experiencing dropped calls. Please accept our apologies for the inconvenience this has caused. This issue may occur when your plan refreshes each month. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 7, 2024
When I had AT&T phone, did not have issues in buildings. Now with 5G I have issues getting into network from desk. I do not know if the difference is 5g or 4g coverage is not as good. Outside I will have 5 bars. When I am inside not as good. When I call out I will have to move to a door so the call will go out.
Hello, Roger! We're sorry you're experiencing issues with your PureTalk service. Each of our unlimited plans includes 4G and 5G access. However, to access 5G, your device must be compatible with 5G and within a 5G coverage area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience.
For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Feb. 7, 2024
All Good & a Great Value! Those who are looking to pay less than the major carriers should look into PureTalk. They are a Veteran owned company. My wife and I pay under $50 per month for our smart phones!
Hello, William! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B
Reviewed Feb. 6, 2024
Living in a more rural area and after getting the iPhone 14 with the eSIM, I had nothing issues. After months of fighting with customer support due to dropped calls, no service, and failed text messages with Verizon and T-Mobile I had had it. So frustrating! I’ve had no issues with Pure Talk, and pay less per month!
Awesome, Sirena! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Feb. 6, 2024
Service goes on and off. Compatibility with my five year old phone is an issue. I have to keep turning my phone on and off for service to restart. Also, the hotspot feature does not work at all with this provider. It worked fine with my previous provider. I don't understand what the problem is. Technical support said I needed to buy a new phone from them.
Hello, Tommy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. While we offer the mobile hotspot feature and guarantee functionality on iPhone models 6s and above, this feature may not function on all Android devices. We want to assist you with the service issues you're experiencing and will send a private message to gather additional information.
If you'd like to purchase a new device, please log into your Account Portal at www.puretalk.com. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Feb. 4, 2024
While customer support agents have been as helpful as possible, I am unsatisfied with the phone's inabilities to utilize wifi calling. I am very unhappy that it was not made clear to me before I purchased the plan that wifi calling is not available on most phones and that PureTalk cannot provide me with the names of phones that do work. I am happy with the price, but have not decided yet if it is worth the wifi calling issue.
Hello, Joni! We regret to hear about your experience with PureTalk thus far. While we offer the Wi-Fi calling feature and can guarantee functionality on iPhone models 6s and above, at this time, Wi-Fi calling may not function on all Android devices. Please accept our apologies for any inconvenience caused. -C.H.
Reviewed Feb. 3, 2024
Will we enjoy the service which to us is costing a little more than T-Mobile, we are a little disappointed with the fact that we cannot respond to text messaging that is sent to our choir members which consist with well over 10 members. We do recommend this service as Pure Talk does support non-woke charity causes.
Hi, Thomas! Currently, we only support group messages of up to 10 recipients. Please accept our apologies for this inconvenience. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 3, 2024
Making the switch was very easy. PureTalk made it so painless. They were friendly and very helpful. I was paying 3 times as much with my old service. Customer service was a horrible experience that I dreaded the thought of. PurTealk I talked to a real person from the very start. There was very short wait time also. I definitely recommend Pure Talk to anyone. DONT WAIT. Go ahead and switch. You will be glad that you did.
Thank you for switching to PureTalk, Alyson! It's wonderful to hear you received excellent customer support with minimal wait times and that you're saving money on your monthly bill! Be sure to let your friends and family know about our superb service and value, as we offer a referral credit on your monthly service bill that benefits both parties. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 2, 2024
You gave me a number from a person who it seems is very popular, 95% of calls on phone are for someone I don’t know! I purchased a refurbished an iPhone, which I am not able to hear, not your fault but phone number is. I am close to cancellation!
Hi, David! We're sorry to hear you are receiving unwanted calls. Please accept our apologies for the inconvenience this has caused. We recommend blocking unknown callers by going to the Phone app > Recents > info icon next to the number > Block this Caller. For spam calls, you may register your phone number on the National Do Not Call Registry at https://www.donotcall.gov/. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Feb. 1, 2024
Absolutely zero regrets switching to Puretalk. No issues with the network, actually better reception in the rural area I live. We've not been anywhere in the Eastern US that we haven't had signal, and most of the time we have 5G service. And our bill is 1/3 what it was with AT&T, and we have double the mobile data. I recommend daily to people I interact with on my business calls.
Wow, Sean! It's great to hear you're receiving excellent overage and saving money on your monthly bill by switching to PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 1, 2024
I’m a Pure Talk customer for over ten years. I’m very satisfied with the service in the USA. I’m currently in the Dominican Republic. I have two phone lines. The plan has unlimited talk and text, 3GB of data and includes international roaming. When I arrived, my roaming balance was low, so I added ten dollars. Roaming didn’t work. I was unable to make phone calls or send text messages.
I called Pure Talk support from my Vonage internet phone. It took over half an hour for a support agent to talk to me. For the whole time I had to listen to a pre-recorded message bragging about the great service Pure Talk offers. Annoying. The support agent was extremely polite and friendly. However, she was unable to resolve the roaming problem and started a ticket. She told me that IT support would take care of this problem and she would get back with me within 24 to 48 hours. I gave her my Vonage phone number and my email address.
After 54 hours, I called Pure Talk support again after they failed to contact me. The agent informed me that the ticket was just given to IT support. She promised to talk to IT support and expedite this matter. Nothing happened, no phone call, no email. After three days, I called again. Spent hours on the phone with several agents. All are very polite but have no clue on how to resolve a roaming problem. Pure Talk refuses to let customers talk to IT support. After four days, I called again and asked to speak with a supervisor. I got lucky. A very nice lady worked hard for almost two hours and finally resolved the issue. My phone worked. We started to work on my wife’s phone. She has the exact same phone I have. No luck, the agent tried for over half an hour. She told she would talk to IT support and call me back. That was six days ago. Nothing but silence, no phone call, no email. I gave up. Pure Talk doesn’t care about customers.
Hello, Alfred! We regret to hear about your experience with PureTalk thus far. We sincerely apologize for the extended hold times you have encountered and any inconvenience you may have been caused. We're aware of the extended hold times and are working diligently to rectify the issue. We will be contacting you via email shortly to assist with the international calling issue you are experiencing. While our Customer Service team is always happy to assist you by phone, we are also available by email at info@puretalk.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Feb. 1, 2024
My wife and daughter have this service. They complain of lost and dropped calls constantly. Support was good. I think it's just not a good fit for my location since it's using the ATT network. The use of an eSIM made it harder to troubleshoot since I had to manually put in the information every time there was an issue.
Hello, Dan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Jan. 31, 2024
Very helpful transferring data manually from old phone to new phone. Thank you! We tried to transfer automated but it didn’t work. She stayed on thru the entire process - even when I had to reset the iPhone password from my laptop she was very patient
Wow, Karlin! We're delighted you had a great experience with our marvelous agent, Shanelle. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 29, 2024
I haven’t had any problems. The price is phenomenal and you get the same service for a lot better price. I would recommend Pure talk to anyone wanting to save money. I gave it five stars because haven’t had any issues with the service. You do have to check to see if your phone is compatible. I haven’t had any issues so I haven’t contacted the service people or anything. I am happy with pure talk.
Hello, Cathy! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 29, 2024
Every thing is as promised customer service and network. And thank you for being an American company who supports my values. As a veteran this is a company we need more of. Keep up the work. Five stars all day. Keep up the good work. You have a very satisfied customer.
Hello, Dennis! Thank you for your service! We pride ourselves on being a veteran-owned company. We're delighted you've been enjoying your PureTalk service since switching. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 28, 2024
Pure Talk claimed exact same service as we were getting with Verizon; not true. We longer lag times while surfing and our security cameras don't give us notification until 3 to 10 minutes after motion is detected. With Verizon, we got notification in less than 30 seconds. Price is good but the slow speeds are troubling.
Hello, Steve! We're sorry to hear that you're experiencing issues with data speeds. Please accept our apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Jan. 27, 2024
I recently switched to PureTalk for my cell phone service. I needed to purchase a new phone and find a decent service plan for an individual not a family plan and I believe PureTalk was the superior choice. I am saving money and have twice the plan/data service than I had before. My calls are clear and I like the fact the company is American owned and operated. a.w.
Thank you for switching to PureTalk, Arthur! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 25, 2024
We love PureTalk service. The best we ever had! We do not like the phone (blu). We can hardly hear people talking and people can't hear us. We tried to get help when we first got the service and no one seemed to know why we couldn't hear. We took it to a fix phone guy this week and he said it was because this phone has only 1 speaker.. We are interested in a phone that works! Can you help us?
Hello Paul and Eunice! We're thrilled that you switched to PureTalk and are delighted to hear about your experience with the service thus far.
We regret to hear that you are unhappy with your device. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Should you have additional questions or concerns, please let us know. Our Support Team is available by phone at 1-877-820-7873, email at info@puretalk.com, and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Jan. 24, 2024
The person helping was very courteous and accurate when I described my problem and asked appropriate questions. This helped me get the info for her and all went well. Should I ever need assistance with something in the future I would be happy to get her to help. PureTalk is getting my vote for making certain that employees are American and properly trained.
Wow, Tom! It's wonderful to know you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 24, 2024
I spoke with Samantha yesterday 1/23/2024, and purchased two phones. Samantha was extremely helpful, friendly and professional. I spoke to her at 2 pm and both phones shipped before 5 pm. Just got an alert from FedEx that delivery will be tomorrow 1/25/2024. Fantastic service from PureTalk beginning to end! Give Samantha a raise.
Wow, Lori! We're delighted you enjoy our company values and have had a great experience with our marvelous agent, Samantha. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 24, 2024
Service is good. Very few issues so far. Much better service than we have had in the past. Great customer support and customer care. Proud to be a part of this amazing American company. I saw the new ad saying unlimited talk text and data. Does this apply to my phone also?
Hello, Michael! We're thrilled you switched to PureTalk and are delighted to hear about your experience thus far. Our plans include unlimited calls, text, and data. Once you reach your allotted high-speed data, the speed throttles to 256kbps. The data speed is slowed instead of charging our customers for overage fees. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.
Reviewed Jan. 22, 2024
I wanted to encourage a patriotic company but turns out that it will cost me twice as much as it used to in order to do so and it wouldn't be so bad except that I need to pay extra to get enough memory which I did and now my wife phone is having the same issue so the phone line is good but the service comes out to too much so looks like I'll have to go back to Comcast unfortunately.
Hello Andre! We regret to hear about your experience with PureTalk thus far. This is different from the experience we'd expect you to have! Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Once you have utilized your allotted high-speed data, your device will switch to low-speed data, which is about 256kbps. High-speed data is refilled on the next billing date, provided billing is successful. Additional high-speed data may be purchased anytime by logging into your Account Portal and selecting the Add-ons tab. On the device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Jan. 22, 2024
I don't know how to use the features of the phone and it doesn't work when I'm out of the house. My friends have tried to help but they have only confused me more. They tell me that I don't have a data plan. I'd like to use the bluetooth with the radio in my car but can't figure out how to do that. And I'd like to have music in the phone but again I don't know how.
Hello, Thomas! We regret to hear that you are having difficulties with your data service. We apologize for any inconvenience caused. The APN settings within your device may need to be reset to ensure your device is correctly connected to our network. Listed below is a link to our website with the APN settings. Regarding connecting your device to your car using Bluetooth, we recommend contacting your device manufacturer for step-by-step directions. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, which has helped us improve the PureTalk experience. -C.H.
https://www.puretalk.com/data
Reviewed Jan. 19, 2024
I recommend PureTalk to everyone I know. The customer service is amazing. My previous carrier would have us on hold for hours and I'm not the most tech savvy person like the younger folks so Ren was extremely helpful with helping me get a new phone. I know my old phone no longer would hold a charge and I had to keep charging every 15 minutes so it was on the last leg. I decided to go with the 15 in blue. She explained the storage to me and help me locate exactly what was on my phone. Now was a smooth process and I can't wait to get the new device.
Wow, Linda! It's fantastic to hear you're receiving excellent customer support and enjoying your PureTalk service! We're proud to know our support agent, Ren, was able to assist you with purchasing a new phone and provided an amazing customer service experience. We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 17, 2024
We switched to PureTalk because of the possibility of having better service in a remote area we moved to. The icing on the cake was the conservative values the company relates to. We could not be happier with our choice. We have a much better signal than we had with the previous carrier out here in the country. Others around us have trouble getting and keeping a signal with various carriers they all have. We only have a little lag when sending picture attachments. We plan to stay with PureTalk for as long as they are in business.
Hi, Susan! We're delighted you enjoy our company values! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 16, 2024
My experience with Pure Talk has been smooth, easy and courteous. I have run in to zero problems. I did have one question about my bill which was promptly and patiently explained. I appreciate that in a company. Keep up the good work. I share experiences with friends so that they will know there are better phone provider options available.
Wow, Donna! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 16, 2024
Service comes and goes, phone goes into sos mode. If you do not check it often you can be out of luck missing calls. It can cost me my job. I’m look for help. My old service had better coverage but had billing problems and that is way I left them
Hi, Ed! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H
Reviewed Jan. 15, 2024
Pure Talk USA works as good or perhaps even better than AT&T, although I'm still annoyed with the fact that I had to upgrade my IOs in order to get Pure Talk USA working on my iPhone XR. If I had known I was required to upgrade my IOs I probably would not have switched. Definitely less expensive, thought if I was going to be forced to upgrade my IOs, then Pure Talk should have offered to allow me to purchase an updated iPhone. Overall Pure Talk seems to be good, but they need to be a bit more savvy on treating their new customers with respect.
Hello, Steven! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Device updates are recommended to ensure you have the best connection to the PureTalk network. You can upgrade your device at any time! Please remember that we also offer in-house financing as well as through Affirm. If you'd like to learn more, don't hesitate to call our Customer Service team at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 13, 2024
Very satisfied with our service. We recommend it to friends. Thanks for standing up for veterans and patriots. Our service has been excellent quality and the 'start up' to Pure Talk from our former service was a very easy process and took only a few minutes. The Pure Talk pricing structure was very competitive with our former carrier.
Hi, Charles! It's fantastic to hear you had a seamless transition when switching and that you're enjoying your service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 12, 2024
In Fairhaven, I lose all signal from area to area. It's very frustrating. At home I have wifi, a quarter mile from home at my shop I have no signal. It sucks. A half mile in another direction I have no signal.
Hi, David! We're sorry to hear that you're experiencing service issues in your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Jan. 11, 2024
My wife and I were using Page Plus Cellular before we switched. She was getting 3 GBytes/month while I was getting 100 MBytes/month. By switching, she got the same service and I was able to upgrade my service to 3 GBytes without raising our total cost. Also, I bought two unlocked Motorola phones that worked just fine on PureTalk's network (ATT).
Thank you for switching to PureTalk, Stephen! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 11, 2024
I have been told that my phone cuts out a lot when I am in my home & outside. I hear fine on my end. Would be nice if this could be corrected. Otherwise, my contact with PureTalk has been great! Thankful to support a Veteran owned & patriotic company!
Hi, Diane! We're sorry to hear that you're experiencing issues with call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Jan. 11, 2024
Me and my wife had hesitated for several months before taking the step to change our cell phone provider as we did not desire to support any longer organizations we did not agree with. As Amac members and hearing the tv commercials we decided this Pure Talk company was what we wanted. We have not been disappointed at all and bought new phones also through them. Best choice we have made for our phone service.
Thank you for switching to PureTalk, Michael! It's fantastic to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 10, 2024
Needed to reset my password. Called. Had to go thru tech but a very pleasant experience. All contact knowledgeable and helpful. Took less than three minutes. Nice people. Great experience. Glad I switched companies.
Wow, Mary! We're proud to know that our support team was able to assist you and provide an excellent customer experience quickly. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 10, 2024
I have no service in full Florida airport. I arrived from Peru expecting to use my phone and all I get is a “no service". I don’t know what happened but I Need my phone. And now without my cell phone for 10 hours. This is no way to run a carrier business. Customer count on your service 24/7. And when it’s not available it causes mass confusion.
Hi, John! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. We'd like to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Jan. 10, 2024
Ben ** shared the following truth in regards to your service: 1) You’ll save about a thousand bucks per year. 2) Same dependable quality connection as the big cell service providers. 3) 100% USA based top tier customer service. 4) Veteran owned. No lies paired with fast and professional customer service! My thanks to every person on every level of your company!
Hello, Paul! We pride ourselves on being a veteran-owned company. We're delighted you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 10, 2024
I love the service I receive with my PureTalk phone. I previously had a TracFone and could not get service 75% of the time. Since switching this has not been an issue at all. I wish I had switched a year ago! Thanks for the quality Service! I would recommend Pure Talk to anyone experiencing service issues!
Wow, Donna! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 9, 2024
My experience has been perfect except for one thing. With the big carriers, you can buy a phone and have the payments added to your monthly bill. I was very disappointed to find out that is not the case with PureTalk. Apparently, you have to pass some credit-worthiness test instead of just having the phone cost added to your monthly bill. I'm not going to go back to the big carriers, but I found this disappointing.
Hi, James! We regret to hear you were unable to finance a new device. Please remember that we also offer device financing with Affirm. If you'd like to learn more, don't hesitate to call our Customer Service team at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 9, 2024
Initially I asked about the free phone that was advertised and discovered they were no longer available. Bait and switch? I bought a new phone and waited to hear back on transfer. One day with notice I was disconnected and had to use my wife phone to find out what happened. I was on the phone several times with both phones on the transfer.
Hello, Buck! We regret to hear about your experience with Pure Talk thus far. Promotions are available while supplies last and may expire. Please accept our apologies for any inconvenience caused. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed Jan. 8, 2024
We have been very happy with the service from "PURE TALK". When we signed up we received great customer support. We are saving about $100.00 a month over "Verizon". Keep up the good work. Each person helped walk us old folks thru the sign up procedure. We have had no problems with our phone service. Thank you for your to our country.
Awesome, James! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 5, 2024
At the present time I have bars, tries to call You and get "not connected to the net. With T Mobile I could always connect. Now with your service 4 bars are not enough. I usually need to drive about two miles to get a Signal depends. See your last question. NO ONE COULD PAY ME ENOUGH TO WRITE THIS. THIS IS THE WORST SERVICE.
Hello, Philip! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Jan. 5, 2024
We have been with 5 other companies for our cell service and have had nothing but problems with them cutting back on towers, shrinking coverage, cutting services. With Pure Talk, no problems, never needed to call them, even upped plan online. Have been recommending them to all the neighbors who have been having the same problem with their cell providers to switch to Pure Talk.
Thank you for switching to PureTalk, Rory! We're thrilled to hear you're enjoying your service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 5, 2024
Had the pleasure of working with Ray tonight. Very helpful explaining every detail. Patient and answered any questions I had. Ray gets a big Pat on the back for his helpfulness this evening. Looking forward to my new purchase. God bless you Ray.
Wow, Martin! We're delighted you enjoy our company values and had a great experience with our marvelous agent, Ray. We love recognizing agents who go above and beyond, and we have shared your feedback with our leadership team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 5, 2024
When I called in to sign up, the guy asked how much I wanted to pay. He did NOT help me with anything. I've had to talk to three people to figure out what I wanted. This is not what the person on the phone's job. They need to give you the info necessary to make the best decision. I was not impressed with that. How do I get that damn News Break off my phone? I never asked them to be on my phone, as I don't allow the damn verbal noise for anyone who wants to email me.
Oh no, Jim! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To remove an app from an Android device, go to Settings > Apps > select the desired app > Uninstall. For iPhone, go to your Home Screen > press and hold the desired app > Remove app > Delete App. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Jan. 5, 2024
I am soooo glad I followed up after watching the Pure Talk ad on either Newsmax or Fox Business. I am not only saving 70% on my cell phone bill each month but as a Veteran owned company, I also make a monthly charitable donation of pennies each month. Pennies and cents, they are still worth something and I pay in whole US dollars, which I am disposing of wholesale. This helps me reach my financial goal to dispose of dollars and (continuing) to invest in gold based currency like GoldBacks or crypto.
Hi, Amy! It's fantastic to hear you're enjoying your PureTalk service and saving 70% on your monthly bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 4, 2024
When setting up my PureTalk account it was so refreshing to speak to a customer service representative who spoke perfectly good English and made everything easy to understand. The service is great and I have already recommended Pure Talk to friends who use other carriers. I had used Straight Talk for the past few years. Now I have great service for about half the cost.
Fantastic, Monty! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 3, 2024
Hello, I am very disappointed in the service I received as a new customer. I received a phone from you - the phone was locked, therefore I could not open the phone. Two customer service people told me to take it into the Samsung service center. I have not had the chance to do that. I wanted to send it back but the "customer service" person told me that would not work with the phone being locked. Once again, I had to tell her that I DID NOT lock the phone. Didn't matter to her. I would like to talk with someone who can fix my issue as I have not used my phone yet but I am paying the monthly fee.
Hello, Greg! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service; this is our top priority. We'd appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed Jan. 3, 2024
PureTalk/LifeWireless service for ACP is very easy to work with. Customer Service Reps speak English and are easy to understand. I had an issue with having to re-apply my data to my service and it was very easy to understand and complete the task. Thank you Puretalk/LifeWireless. So much appreciate!!!!
Wow, Marjorie! We're delighted you’re enjoying your PureTalk service and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 3, 2024
My Puretalk service has been superb. The iPhone works flawlessly (my first foray into an Apple product) and the service has been reliable. From beginning to end, Puretalk has provided an outstanding experience that has set me free since I very much appreciate supporting a non-woke cell service company, too.
Wow, Jon! We're delighted you've received such excellent service since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Jan. 3, 2024
I am saving a good amount on monthly costs and I can speak with a live representative if I need to. The service is as good as I had with Verizon. I would definitely recommend Pure Talk as a provider. What else is there to be said other than good price for good service?
Great, Artie! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 3, 2024
I've had great service and awesome customer care. I would recommend your company to friends and family. I get as much service with my cell phone as with any of the other carriers I have used in the past. I love how I can understand the customer care team when I call, unlike the other big carriers for cell phone service where I can barely understand what they are telling me.
Wow, Valerie! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 3, 2024
Pure Talk has been easy to work with. Pure Talk is less expensive than the large companies, but great service. Haven't noticed any difference in quality of service. Wasn't wanting to support a lot of "woke" agendas - Pure Talk seems to support things I value. Thank you Pure Talk for your service.
Fantastic, Betty! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 3, 2024
Have experienced no negative issues to date. Have not used voice calling often so no information to include in this review. Texting has been working fine. I carry the phone but do not use any functions on a daily basis. Purchased phone through this company holds a charge for many days.
Awesome, M! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 2, 2024
I have to Constantly have remove my SIM Card to reset my phone to Place Or Receive Calls!! I never had this problem with this phone and changed from Verizon to T-Mobile with no problem!!! Changed from T-Mobile to Pure Talk constantly have this problem!!!! The only Two(2) That changed was Carrier & SIM Card. I paid for a defective SIM Card!! I asked for a replacement and Pure Talk wants to play games having me call with another phone nearby. I NEVER HAD A PROBLEM BEFORE!!!! With that in mind, seems very obvious one of two things, Carrier or SIM Card.... Pure Talk doesn't want to replace the SIM Card, that narrows it down to only one(1) option...
Hi, Harrison! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Jan. 2, 2024
My wife and I Recently switched from another carrier. With Puretalk the call quality has been as promised, the prices have been much cheaper and the customer service has been amazing. Probably going to save about $40 per line or $160 per month. Stoked out of my head.
Amazing, Sean! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Jan. 2, 2024
A lot of time when using your service, the party on the other end seems to drift off or get garbled. It sounds like they are in a can. Also, dislike that I have to call myself to get voicemail as I use an Android. Other than that, seems ok.
Hello, Susan! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. Currently, we cannot guarantee visual voicemail functionality on Android devices.
If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Jan. 1, 2024
Generally the service is good but we have found that most places we go we are only able to get 2 bars, 3 bars sometimes, never 4 bars, and only one bar at our home or no service. When we first started the service we had one bar all the time at our home and now it has changed to no service at times in some areas of the house/property.
Hi, Susan! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Jan. 1, 2024
My phone doesn't work very well in my house especially in the master bedroom where a person I'm talking to can't hear me or says it's garbled. Otherwise when I'm outside it works fine. The price is good compared to Verizon but Verizon seemed to work better. Thanks for asking!
Hello, Sandra! We regret to hear about the service issues you're experiencing. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Jan. 1, 2024
The service I am getting from Pure Talk is good. No real issues. The only problem I am having is the stinking Blu phone. The pictures won't save to my phone, messaging is a nightmare, and getting the settings right is a constant battle. Pictures come out TERRIBLE! HATE THIS PHONE!
Hello, Tammy! Thank you for your 5-star review and for being a valued PureTalk customer! If you'd like us to review your account to explore your options as far as your device issues, please contact our Customer Service at 877-820-7873. Our Support Team is also available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, which has always helped us improve the Pure Talk experience. -C.H.
Reviewed Jan. 1, 2024
We switched from a carrier we liked, but saved over 1/2 with Pure Talk! I really appreciate the customer service and the cell service is great everywhere I have been within 250 miles of my house. Messaging is always fast and I am able to send pics and video as well. Keep it up Pure Talk, I am another happy customer.
Awesome, Patrick! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 31, 2023
Anytime I have required assistance, I have been greeted with politeness. My cost for phone service is finally within my financial means, and I love the fact that I am no longer helping to finance political and social agendas that I disagree with. Pure Talk has been easy to deal with since the first day I made contact, requesting information.
Great, Jon! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 28, 2023
I switched to Pure Talk, because they don't support left wing organizations, and they support our veterans, and they were recommended by my AMAC. But I have to say, I'm a bit disappointed. The service was supposed to work, where I live in the mountains, without being on WiFi, and it doesn't, as a matter of fact, even when I'm on WiFi, people on the other end of my call, tell me I'm garbled, or they can't hear me. This has even been an issue, when I am down off the mountain on regular network, so the service I'm getting isn't what they claimed.
As far as calling customer service, I have gotten a good and helpful person twice, but beyond that, I have had to deal with some of their representatives who were out and out rude, and not even close to being helpful. A lot of seniors turn to this service, and seniors need help sometimes with technical issues, and the representatives, should be more patient, and polite, when having to deal with us! All in all, I am disappointed, with this company, I expected better customer service, and better cellphone service than I ended up with.
Hi, Kathy! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 28, 2023
I have had multiple issues with iMessages not going through, low or no connectivity and overall slowness on the network. I have spoken multiple times to representatives and nothing has changed. I am seriously considering switching to another character simply because the service is so very bad.
Hello, Jeff! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 28, 2023
Today I was able to confirm that an account issue was resolved so that I could finally upgrade my phone. The Cust Serv Rep, Mykesha waited patiently as we went through all the steps to complete my order.
Fantastic, Christy! We're pleased to hear you had a great experience with Mykesha! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H
Reviewed Dec. 27, 2023
When switching to PureTalk the phone representatives were so helpful when I was having problems with my old providers. So happy to find PureTalk knowing they are here in the USA and veteran-owned. Thank you veterans for your service and helping to make having an elderly person receive a good phone at good prices.
Hello, Sherry! We're elated to hear you enjoy our prices and fantastic customer service agents! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! C.H.
Reviewed Dec. 27, 2023
Service is very slow, reminds me of the old dial-up days. Sometimes internet access is unavailable. Certainly not the quality that was promised and promoted in advertisements. I don't use a lot of data but had to add more to get through the month, so now I am paying over $70.
Hi, Dan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 26, 2023
Process has been easy overall. I'm disappointed in having to learn how to start up the cell phone online. I had absolutely no experience with the new phones (new to me). My 21 year old granddaughter set it up and instructed me on important "things to know". Initial calls to Pure Talk were helpful and informative about the service, but we are left to chance handling the cell phone.
Thank you for switching to PureTalk, Carla! We're sorry to hear that you experienced issues setting up your device. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed Dec. 26, 2023
Thank you for your new phone offer. We will continue to enjoy your cell service. Verizon used to charge us for cell use every time we were on vacation but now we have a great phone with reasonable rates and no extra charges. We appreciate your company and a great quality product and service.
Hi, Joseph! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed Dec. 26, 2023
Does not have service quite frequently, doesn't receive calls and does not receive texts. I work out of town, and will not receive texts from wife until I pull in my own driveway, when something is needed from the town where I work. This phone plan costs more then my wife's plan, and she gets better service, never misses texts or calls. The phone is very slow loading information when browsing internet.
Hello, Brenda! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 25, 2023
I signed up as a new customer. The service has been great so far. The new phone is working well. No complaints. On my end I will need to upgrade my plan to the 65.00 since I use selected apps frequently. Also, I have interacted with customer service and the representatives have been very professional and personable when assisting with the initial set up.
Thank you for switching to PureTalk, Grace! We're thrilled to hear you're enjoying your service and receiving excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 23, 2023
We are saving a lot of money using Pure Talk! We switched two phones and one tablet from Verizon and are saving over $100 a month. We have not seen a reduction in the quality of calls or reception. Pure Talk is a great value! One by one, we are converting all of our family members over to Pure Talk.
Hi, Tami! It's fantastic to hear you're enjoying your PureTalk service and saving over $100 on your monthly bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Updated review: Dec. 29, 2023
Puretalk came through. Andres of Puretalk called and did something behind the scenes and told me to turn off her phone and then restart. Everything worked! It was a miracle performed by St Andres! Thanks Andres and Puretalk! Mark
Original Review: Dec. 20, 2023
Phone **. Has never worked properly. Although we pay for data plan since inception, she has never been able to get internet unless hooked up to wifi at our home. She has never been able to group text. She has never been able to receive pictures via text. Now she can only make calls if hooked up to wifi. My wife has many chronic illnesses and should not be without a phone. This is a safety issue that can mean life or death.
I expect a credit for the money we paid for her data plan up to now. I expect her phone to be made functional within 1 week. If not we are switching back to AT&T, no matter the cost. Then I will make a call on the national radio program Clay and Buck show telling of my disappointment as their testimony is the reason we chose Puretalk. I am thoroughly disappointed and outraged at the lack of effective response resolving this problem. I hope my wife does not find herself in a situation where her life is in danger and no access to a phone. I hope you are proud of yourselves. You can call me if you would like at **.
Thanks,Mark
Hello, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 18, 2023
I’ve been in many places where I have NO service at all on my phones or iPads. I don’t know why I even pay for two iPads because I’ve never been able to use them. Very frustrating! I appreciate that Pure Talk does not contribute to loony left-wing woke causes.
Hi, Jacqueline! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 18, 2023
I am glad I finally had the wisdom and courage of changing my cell phone provider from Verizon to Pure Talk (3 lines). The coverage provided by Pure Talk is excellent, with much less "dark areas". The savings are just one of the benefits I have enjoyed since I changed to Pure Talk. Customer service, and being able to talk to a real person, someone you can understand clearly its definitely a big plus. Thank you Jessie Kelly and Sean H. for alerting us of this money saving option, from a veteran owned patriotic company. Keep up the great job!
Awesome, Jaime! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 18, 2023
I had to make several calls to get my new iPhone set up. Your agents finally told me to call Apple. Even they couldn't get it set up completely. I finally called back PureTalk, and got a very knowledgeable agent, who got the job finished! All total, it took about 6 hours on the phone between PureTalk agents and Apple agents to get it done.
Hi, Kathy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 17, 2023
We love PureTalk. Great service. Talk, text and data when we need it without breaking the bank. And best of all no contracts. Same towers as the big guys without their outrageous fees. We highly recommend PureTalk to all of our friends,family and co-workers. Can't say how much we appreciate PureTalk. Thank you.
Fantastic, Michael! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 16, 2023
The service seems to be fine. I'm not exactly a world traveler, so I can't comment on the sort of range quality. Like any service, I'm sure they all have dead spots, however overall the service is fine for me in my limited travel. The phone itself works OK, some things I like, and some I don't. As far as the customer service, I don't think there's none better.
Hi, Mark! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 15, 2023
When I changed my account to Pure Talk the customer service people were great and answered all my questions. Once I closed my old account with another carrier my new account with Pure Talk was immediately ready to go. If you’re thinking about switching now is the time. No hassles and plenty of service.
Hello, Carol! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 15, 2023
Gardenia was patient, kind & knowledgeable about what I needed to do to bring my iPhone from Verizon. I’m a senior citizen & not too techie about all I needed to do. I’m definitely old school and prefer in person contact or visual assistance. Hopefully, PureTalk will be my long time service.
Wow, Jeanne! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 14, 2023
Wasn't informed I only had 2 weeks to realize what a terrible phone it was. Was lured in by ad on daily wire saying service was good, no contract, lower cost, helped servicemen. Somehow ended up with a bill 50% higher than same service on boost, a 30 month contract, service no better, worst phone I've ever owned. Charged me $5. to change billing date and service goes off briefly every month on the original billing date. Then daily wire ad said everyone's bills were going down for unlimited service. Mine didn't. Can't get a decent phone on payments even though it's set up on Autopay...so far very disappointed. I hope it actually is helping veterans but I have my doubts. Can't recommend.
Hello, Dianne! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Dec. 14, 2023
Received a notice that my bill had not been paid, called on 12/13/2023 but the lady was not able to help with my payment. My payment is set up through a credit card and Pure Talk should receive my payment each month without any problems. Have a merry Christmas.
Hello, Robert! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! Happy Holidays! -C.H.
Reviewed Dec. 14, 2023
Three significant issues: callers hear echo of themselves 99% of the time. If I call them back it resolves issue. 2) Coverage at home used to be pretty spotty with ATT but now it is non-existent with Pure Talk. Lastly, photos I send via text almost always fail to send from home. I wanted to give our business to Pure Talk but now I'm regretting my decision.
Hi, Scott! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 14, 2023
No issues as of yet. The only time I can't get a signal is when I am in some of the corridors at my job. I had to sign up for auto billing in order to get the advertised price, so prospective joiners be aware. Thanks for not being a woke company, as I left T-Mobile because they went that route.
Hi, Shawn! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Dec. 13, 2023
Pure Talk's monthly price cannot be beat, and all of its support staff are native English speaking Americans! I have tried several different cell phone service providers, and Pure Talk has been the best by far.
Hello, Tony! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 13, 2023
Could not use my phone until I bought more items for my new phone!!!! My service is shut down every month.... I have a hard time using my phone- as I have a hearing problem!!!! PT sucks. PT sucks. PT sucks. The end!
Hello, Larry! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Dec. 13, 2023
I was disappointed that I wasn’t able to update my phone and finance it with monthly installments. I got all the way through and it asked who the carrier was and didn’t give Puretalk as an option. I also wish puretalk had an app so I can monitor my data usage.
Hello, Donna! We regret to hear you were unable to finance a new device. Please remember that we also offer device financing with Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. You can keep track of your data usage by logging on to your Account Portal at www.puretalk.com. Once logged in, click the 'Plans' tab, select the line, and view usage. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Dec. 11, 2023
I switched to PureTalk from AT&T three months ago with my wife and daughter.. We live in Utah where there are many cell phone dead zones, but our coverage has been excellent. Our experience has been seamless and pleasant. Wish I had done this a long time ago. I would highly recommend PureTalk to anyone.
Thank you for switching to PureTalk, Kelly! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 11, 2023
I ordered a phone when I signed up. I could not get it to work. Called and was told I could return it. Several months later, called to see why it was not credited. It seems it was locked (I don't know how). They could not open and so was tossed. No one contacted me. Phone could have been returned so I could unlock it.
Now you're offering free phones. Good customer service, not.
Hello, Diane! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalk.com and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed Dec. 11, 2023
Lola helped set up my eSIM, she kept checking on me while I was on hold, and called me back when we got cut off. She had me try my text messages and my phone call so we could see if it was connected. I really appreciated her and her knowledgeable help!
Hi, Carla! It's fantastic to know our support agent, Lola, assisted you with setting up your eSIM and provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 11, 2023
I am pleased with the quality of service I am receiving. Pure Talk is comparable in quality to AT&T but cost much less. As a senior citizen and on a fixed income it is important to have a quality plan at an affordable rate and that is what we are getting.
Hi, Robin! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 10, 2023
Overall, we have been very happy with this phone service. The only complaint I have had was a lack of internet service when we were at our son's house in Buckeye, AZ which is about 20 miles west of Phoenix. We had phone service but could not connect to the internet.
Hi, David! Although we're happy to hear you're enjoying your PureTalk service, we're sorry you experienced data issues. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 10, 2023
Not really happy with the service I have received, very slow downloads. And also very hard to get ahold of, put your name in search, and just keep getting Straight Talk info. Keep getting some message about my data is going over, I expressly told them at sign up that I didn't want that to happen, but they rokd me it was more than enough to handle my needs, hope that wasn't from Smart Talk. If so you need to reach out to me and explain.
Hi, Jonathan! We're sorry to hear that you're experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We have reviewed your account and see an agent assisted you with disabling the data warning on your phone. You may monitor your data usage through your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab and scroll to My Usage. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 10, 2023
I was hesitant at first as I have used several online cellular services but I switched about 2 years ago and am very pleased. Great service and coverage, easy to change plans on any device at any time. I have 3 phones on my plan and pay less than I was with any other carrier for just 1, and customer service is friendly and very helpful. I'm sold!
Thank you for switching to PureTalk, Richard! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 8, 2023
I have had PureTalk for several years now and I am still happy with the service. As normal, sometimes there is no signal and sometimes I get a signal when others around me don't have one. The price is right. I don't use my phone a lot but it works when I need it. I have recommended Pure Talk to others because of the service and price.
Thank you for being a long-time customer, Michael! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 8, 2023
I'm 67 years old and have been paying bills for 17 years. I'm responsible enough to pay my bills on time. Due to so many companies being hacked I NEVER leave a credit card on file. Your service is very slow and or non existent. My husband and I will be switching back to Verizon.
Hi, Jeanne! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 8, 2023
We never had to contact PureTalk customer service until about a year ago. My husband and I were both very pleased with the service we received. I wish I could remember the name of the CSR but she was very kind. She was able to assist us with our needs; if I remember correctly, it was an issue with my voicemail not being set up. Husband and I are both glad we made the switch to PureTalk. We will never go back to a big carrier again.
Hi, Sara! It's fantastic to hear you're receiving excellent customer support and enjoying your PureTalk service! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 8, 2023
Requested to provide the customer with information needed to transfer me from Att in order for a smooth Transition. iPhone is an easier option than an android. The monthly costs to upgrade to the iPhone is more than half the cost of what it cost for Pure Talk.
Hi, Jimmie! We're happy to hear you're enjoying your PureTalk service. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
I am loving my experience so far except for one thing. I do not like that I get billed with no extra time to make the payment. I get a bill today and if not paid by tomorrow it will be shut off. That's a little crazy considering most people have to work and get paid only on certain days. I do not love this feature.
Hello, Jennifer! We're happy to hear you're enjoying your PureTalk service. Our system will attempt to process a payment for seven days from your bill date. After the seven days are up, your account is at risk of being deactivated. You may update your payment information through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab. If you need to change your bill date, please call our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
Updated payment last month but had issues again. I have a new credit card. Payment was made on time. Had to add a nickname on card. The form was not clear as to procedure. This time it should be finalized. The operator was patient and helpful. Great service. I am very pleased with phone service and support. Thank you.
Hello, John! We're happy to hear you're enjoying your PureTalk service and receiving excellent customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 7, 2023
I was unable to make or receive calls for 2 days. The first day I called and paid my bill thinking that it was a credit card issue only when I was unable to make calls on the second day I called again and was told that the issue was a minutes problem. I think it would be beneficial to Pure Talk as well as the customer to notify said customer when he or she is approaching their time limit. I appreciate your understanding.
Bernard **
Hi, Bernard! Please accept our sincere apologies for not receiving notice of your minute balance and for the inconvenience this caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 7, 2023
My experience when ordering was very exceptional. Phone people were very kind and informative, and helpful. The phone I got on the first order was wrong, and you corrected that in a timely manner, I am glad we switched to PureTalk. Keep up the good work. Appreciate your support for our veterans.
Wow, Beverly! It's fantastic to hear you received excellent customer support while placing your order and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com