PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 5, 2024
Pure Talk has been very helpful to me and has lived up to their promise to lower my costs while still providing me with very good cell service. I recently cancelled service to a phone that was no longer being used and had no trouble doing that. One phone call and it was done! Verizon gets you tangled up for months before any results are seen. Congratulations Pure Talk!
Hello, Judith! We're thrilled to hear that you're satisfied with PureTalk's service and the cost savings you've experienced. It's great to know that our commitment to providing excellent customer service has been met.
We appreciate your positive feedback and will continue to strive for excellence. Thank you for choosing PureTalk! -C.H.
Reviewed Nov. 5, 2024
TERRIBLE wait time on customer service. ONLY got through on time of 5 calls. It could be between 45 minutes or Longerrrrrrrrrr!!!!! And when I did talk to someone. She explained this way they less expensive. A customer wants be able to speak to a person when they are paying! I would love to stay with your company. Because of your conservative Values. BUT this has given me pause.
Hello, William! We sincerely apologize for the extended wait times you've encountered with our Customer Service team. We understand the frustration this may have caused and assure you that we're actively working to improve our response times.
We're committed to enhancing our customer support systems and staffing levels to provide a more efficient and timely service. Thank you for your patience and understanding. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.
Reviewed Nov. 4, 2024
I have called customer service several times and was on hold for 30 minutes or more. When a person answered I was put on hold then the line cut off. Other times I was transfer to tech support, waited another 10 to 15 minutes then cut off. This last time my wife lost her phone and I called and was cut off after about 30 minutes. I tried on line and got an error message to try later, in a few minutes. "We cannot process your request at this time. Please try again in a few moments, or contact Customer Support at (877) 820-7873." After trying all methods from about 1pm until 6pm AZ time I got a message "The office is closed". NO CUSTOMER SERVICE!
Hello, Steven! We sincerely apologize for the experience you've had with PureTalk thus far. We understand the importance of timely and effective support, and we're deeply disappointed that we fell short of your expectations.
We're committed to improving our customer service and reducing wait times. We're actively working to enhance our customer support systems and staffing to provide faster and more efficient service.
We appreciate your patience and understanding as we work to improve. We value your business and hope to regain your trust. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.
Reviewed Nov. 4, 2024
I have been very disappointed in the level of technical support I have received when calling in for support. I have not been happy with the quality of the service. I have decided to give it one more month and if things don't get better I will switch back to my original provider.
Hello, Kenneth! We sincerely apologize for the negative experience you’ve had with our technical support. We understand how frustrating it can be when you encounter difficulties and don’t receive the level of assistance you expect. Your feedback is crucial to us as we strive to improve our services. We're committed to providing excellent customer support and will take steps to address the issues you've raised. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.
Reviewed Nov. 3, 2024
The changeover to PureTalk and new phones was a little painful due to elderly operator error and 2 hurricanes, but the dust has settled and we're thrilled with the cost savings. Hold times for customer service are very long and there are no physical stores to go to for help, but you can't beat the price.
Hello, Gail! We appreciate your feedback and understanding regarding the initial challenges you faced during the transition to PureTalk. We understand that unexpected events like hurricanes can impact service and support.
We're continually working to improve our customer service to reduce wait times and provide efficient assistance. While we don't have physical stores, our dedicated customer support team is available to assist you via phone or online.
We're glad to hear that you're now satisfied with the cost savings and overall service. Thank you for your continued support. -C.H.
Reviewed Nov. 2, 2024
I purchased PureTalk based on the ads and recommendations of several radio shows. I know they get paid for the endorsement but I assumed they researched the companies they promote. I made a big mistake. First, I ordered 3 lines with PureTalk and received my 50% discount for the first month. That part went smoothly. I have a Galaxy S20 5G, Apple Iphone 14+ and an old Galaxy S7 Active so two of the three are newer phones. When I tried to install the service on my phone (S20), their database was incorrect about if my phone would take an e-sim. It said it did, but when we tried to set it up they decided it would not work on their system. By then my number had been ported over and I had a brick for a phone. I spent over 15 hours on the phone with customer support and ended up without a phone for 5 days until a physical sim could be delivered.
When I had the physical sim installed, they charged me full price for another line. No refund given for the ones I had paid for. Again I was on the phone with customer support for an additional 4-5 hours getting it straight that I now had to use a physical sim. It appears their notes in their system recorded very little of the previous encounter. The physical sim they sent me was for one of the 3 original lines so they were confused why I was using it.
Phone two was only slightly better on the setup. It took another 6+ hours to set up the Iphone. Something that should have been easy. During that call I was asked for my personal website account login and password and the temporary code sent to my phone (not the general identification but the CSR was logging into my account online.) When I hesitated to give my personal online password she refused to help any more until I gave her the info. When I logged on during the call it bumped her off my account. I have never had to give my personal online login to any company before. I have since had to change passwords. When I wrote to the company to point out the irregularity, this is the response:
"Hello Richard! Thank you for contacting PureTalk! In regard to your inquiry, We sincerely apologize for the unsatisfactory customer service experience you had with PureTalk. We understand how frustrating this must have been and appreciate your patience. For verification purposes, customers will be required to verify the account holder's name, address, PIN, and email when contacting our support teams. This is to prevent any fraudulent activity and to protect your account information. Please let us know if you are still unable to activate your service and we will be happy to take a further look into youraccount."
The response was a template response and did not address the issues I wrote in about. Phone three was a continuation of the nightmare. The second sim card I received was the one they sent to replace the e-sim. They said they could not use it and I had to throw it away and wait for another physical sim card to be mailed to me. When I got the third physical sim card they charged me another month of full price to activate this line. This too took multiple hours to get set up. All totaled, I have paid for service 5 times, (3 discounted and two full price.) They did refund a partial for one of the lines but the price does not match even the discounted line. I was told it had been 10 days before it was cancelled so it had to be prorated. It was never activated because I was waiting on their sim cards. I honestly don't understand their logic.
Today when dealing with the US based customer service, I asked for a refund of the overpayment. I was assured multiple times by the CSR that she understood the situation and I had received the only refund I was going to receive. I am now being billed again for the next month when I have only had the service for less than two weeks. Other service issues: You cannot customize the caller ID to show each line assigned to a different individual. The name on the primary account shows on all the phones. i.e. my name shows up for my phone, my wife's phone and my mother's phone. There is no way to change it to show their names on their phones.
Voice mail requires hoops to jump to set up unlike many of the competitors. I know they are a subcontractor of AT&T but my phone drops out of 5G mode much more than it ever did before. I am very disappointed in the quality of the phone service and even more so with the quality of the customer service. If I could give them a negative 5 stars I would. This has been worse than all the episode of Nightmare on Elm Street combined. I strongly recommend you do NOT sign up with PureTalk.
Hello, Richard! We sincerely apologize for the frustrating experience you've had with PureTalk. It's clear that we fell short of your expectations, and we take full responsibility for the issues you encountered.
We understand that this has been a frustrating experience, and we apologize for any inconvenience caused by the agent's request for your login information. That was inappropriate and we've escalated this issue to our management team for review.
To clarify the situation, the Samsung S7 device is not compatible with our network. This is due to the manufacturer no longer releasing necessary software updates to this device.
Regarding the new lines, we added them to ensure uninterrupted service. The initial eSIM line was unfortunately canceled, so we used the physical SIM from your original order as a replacement. Please note that each new line will require its own service plan.
Since the two unused lines are within the Money Back Guarantee (MBG) period, we can provide refunds for those.
Again, we apologize for the inconvenience and any confusion this may have caused. Please let us know if you have any further questions or concerns. You may also contact our Technical Support department by dialing 1-770-818-3919 for further assistance with network quality. -C.H.
Reviewed Nov. 1, 2024
I purchased a plan on 7/4/24 with eSIM. On 10/16/24 after failed attempts and on the phone with tech support for 4hrs the day prior I decided to cancel and go with another company. I live alone, no family. Closest neighbor to me passed away and me having health issues I was left with an inactive phone. I contacted customer service via email for them to eventually tell me I had to call in. The times I called in waiting on the phone for hours at a time to not get through and when I did for the rep to tell me I needed a TPN and as I obtained the TPN the phone disconnected and no return call. Took me less than a minute to obtain the TPN.
I switched from a company I was with for years to support a “Patriot” service. Nobody bothered to check with me to see if the phone had been activated. I was charged every month for a service I didn’t receive nor used and once they do their steps of activation I am on my own per rep. If this company had any integrity my funds would be returned. I worked customer service for over 30yrs and I always made sure the customer was taken care of with follow up.
Hello, Monica! We sincerely apologize for the frustrating experience you had with PureTalk. We understand the significant inconvenience and stress this situation caused.
We're deeply sorry for the failed activation attempts, the long wait times for Customer Service, and the lack of follow-up. We're committed to improving our processes to prevent such issues in the future.
We'll investigate the specific problems you encountered, including the failed eSIM activation and the billing issues. After reviewing your account, we confirm your line has been disconnected and no future billing will occur.
Typically, follow-up emails are sent once the account is activated. As your phone number was ported to PureTalk, an email was sent once the porting process was completed on 08/03/2024.
We appreciate your patience and understanding. We value your business and hope to regain your trust. -C.H.
Reviewed Nov. 1, 2024
I'm very pleased with the speeds until the data runs out. To call it a slow down is being gracious. The unlimited bad speeds weren't expected. Sure, a slow down is okay. But nearly no data? Not great. Calling customer service is an effort of futility. If you like being on hold, give a call to Pure Talk customer service. You'll love it. Three stars because when Pure Talk works, it works well.
Hello, Bradley! We apologize for the frustrating experience you've had with our unlimited data plan. We understand the importance of reliable, high-speed internet, and we're disappointed that you've encountered data speed issues.
Once you reach your allotted amount of high-speed data, the speed does throttle down to 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the PureTalk experience. -C.H.
Reviewed Oct. 31, 2024
Once the first order had been placed, it became difficult to access a live person for support. Confusion about which # to call for an issue and then being given a different # to call instead of being transferred only to be on hold for up to an hour or more. And after several attempts to get my Samsung Tablet to access the network only to find out that there was no support for a 4G Android device. Frustrating to say the least. The cumulative conclusion is that your advertising is a bit deceptive after finding out from your staff that you primarily support Apple products, which I've never liked. Also, finding out that PureTalk is only allowed access to a limited # of ATT cell sites. And now Verizon is making some very attractive offers to come back. So PLEASE, get back to me. Thanks in advance.
Hello, Gordon! We apologize for the frustrating experience you had with our Customer Service and our device compatibility. We understand the importance of timely and effective support, and we're committed to improving our customer service experience. Regarding device compatibility, we're continuously working to expand our supported device list. While we do prioritize popular devices, we're always looking for ways to accommodate a wider range of devices. For a device to operate with our network, it must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and be fully network unlocked. Currently, we cannot guarantee service functionality with devices purchased from third-party vendors. We appreciate your feedback and will use it to enhance our services. We hope to have the opportunity to address your concerns and provide a better customer experience. -C.H.
Reviewed Oct. 31, 2024
Hello, I’m providing feedback because I want this company to strive. I am generally satisfied with the coverage and the internet. But the wait time to call customer service is out of proportion ridiculous!!! I am a busy working mom and it took me 2 full days to get to a customer service rep to activate my new service!!!! The way in both cases was 45 min! This is not good. It made me question my decision to sign up with Pure Talk. To wait so much for a 5 min issue is not warranted. I’m dreading the need to ever call custom service again! It was a very negative first impression I had after signing up with the company. I am not kidding, I almost switched back to Verizon! Please consider ways to improve.
Hello, Valerie! We sincerely apologize for the extended hold times you have encountered. We understand the frustration and inconvenience this caused.
We're actively working to enhance our Customer Service systems and staffing to provide faster and more efficient service. We appreciate your patience and understanding as we work to improve.
We value your feedback and will use it to enhance our services. Thank you for your understanding and for being a valued PureTalk customer! -C.H.
Reviewed Oct. 31, 2024
I am paying for Unlimited Data on my plan, but about 2/3 of the way through the month, my data gets greatly reduced in speed to where the phone becomes nearly unusable. Throttling down data speeds on an unlimited plan is false advertising to me and very misleading. I cannot do business with such. I chose to switch to Pure Talk due to Sean Hannity and the values proposed being more in-line with mine, but a plan that throttles down data speeds when paying for unlimited is a business I cannot continue with since it does not meet my needs and is misleading. I will be changing to another company again soon that will not only meet my needs and support my values as well.
Hello, Troy! We apologize for the frustrating experience you've had with our unlimited data plan. We understand the importance of reliable, high-speed internet, and we're working hard to improve our network performance.
Please know that while we offer unlimited data, there are certain factors that can impact your data speeds, such as heavy network usage. We're continuously investing in our network to accommodate growing demand and enhance the overall user experience.
Once you reach your allotted amount of high-speed data, the speed throttles to 256kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused.
We value your feedback and will use it to improve our services. Thank you for your understanding. -C.H.
Reviewed Oct. 31, 2024
We only have one bar of service in our house. Also, I have had to call customer service 3 time and each time it takes 30 to 40 minutes to get someone to talk to. They were all helpful when I got through but don’t like waiting so long. Also, my husband's Voicemail message always reverts to his mailbox is full and can’t take any messages. I’m afraid we are going to change service.
Hello, Dale! We apologize for the service issues you're experiencing. We understand the frustration of poor signal strength and long wait times for customer support. We're committed to improving our network and customer service to provide a better experience.
Regarding the signal strength, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance.
We're also working to reduce wait times for our Customer Service team. We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
We appreciate your patience and understanding. We hope to resolve these issues and keep you as a valued customer. -C.H.
Reviewed Oct. 29, 2024
I can never reach customer support without waiting for at least an hour. Instructions are difficult to follow. Runs out of charge quickly and recharging takes too much time. Overall, this phone is not meeting my needs and help is nowhere to be found. Receiving messages that aren't mine.
Hello, Dawn! We apologize for the frustrating experience you've had with the Schok Classic. We understand the importance of reliable service and timely support.
We're committed to improving our Customer Service and device performance. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
For assistance with your device, we recommend contacting the manufacturer directly to determine any necessary repair or replacement steps. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Oct. 28, 2024
We switched to PureTalk from ATT. I have a Samsung Flip Phone, and my wife has a newly purchased (bought when we switched to PureTalk) iPhone SE III. Puretalk works just fine when we are in our hometown, but fails when traveling. Last month, we traveled to Scotland. I bought International Roaming for both lines before we left the USA. For the entire duration of our travel, my wife's iPhone failed to work. She could not make or receive calls. My phone worked. While in Scotland, we spent hours on the phone with Puretalk tech support. First, we had to go through the whole story 3 or 4 times because customer service couldn't identify or solve the problem, and they switched us to tech support, who said they could not solve the problem because it was a customer service issue. Customer service said it was a tech support issue. We could not reconnect with the same agent, and each time had to start from the beginning to explain the problem.
When I explained to the tech support agent that customer support had absolutely assured me that it was a tech issue, the engineer got a little testy (borderline rude, I'd say) and told me it wasn't his responsibility and to go back to customer support. Of course, that meant starting over, yet again. The final customer support person appeared to be helpful, and promised me that she would call back the next day after consulting with some other resources. She was very pleasant, and exuded helpfulness, but NEVER phoned back, and the problem remained unsolved for the entire duration of our trip. On our return travel, I noticed similar symptoms while we were on a flight layover in Seattle. My wife could neither make nor receive phone calls. When we arrived back in Juneau, AK, both our phones once again worked.
I am rating 2 stars, instead of 1 star, because the service works in Juneau. But, I think we might have to switch back to ATT to get roaming that works. We travel outside of Alaska a lot, and it is unacceptable to have cell service that fails when traveling. So, the bottom line is that, in our experience, PureTalk is unacceptable. When we first got it, it appeared to work, and I advised family back in PA that they could save substantially by switching from AT&T. I have since rescinded that recommendation, and do not recommend PureTalk. It would be great if 1) Roaming worked, or 2) Tech support could fix, or at least diagnose the problem. Unfortunately, neither is the case. I only left this review because PureTalk solicited it. Had they not asked for a review, I would have remained silent (except for verbal conversations when anyone asked me how we were enjoying PureTalk).
Hello, David! We regret to hear you've been having issues with your PureTalk service! We sincerely apologize for the frustrating experience you and your wife had with our international roaming service. We understand the importance of reliable service, especially when traveling, and we're deeply disappointed that we fell short of your expectations.
We're committed to improving our international roaming service and customer support. We're actively working to address the issues you've raised and to ensure that our customers have a seamless experience, regardless of their location.
If the service issues occur again, we'd appreciate the opportunity to investigate further and make things right. Please visit our website at https://www.puretalk.com/contact to submit your email inquiry. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.
Reviewed Oct. 28, 2024
This service is works the same as Verizon but costs half the price. I haven't had any issues since I switched about 5 months ago. I love this service! It is excellent so far. Also, I got to keep my old number which rocks in a huge way. Rock on!
Hello, Jamey! We're so glad you're enjoying your experience with us! It's fantastic to hear that you haven't had any issues and were able to keep your number. We're always working to improve our service, so your feedback is invaluable.
As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!
By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!
Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program
Thank you for taking the time to share your feedback. We appreciate your business and look forward to continuing to serve you in the future. -C.H.
Reviewed Oct. 28, 2024
The first problem I had was my phone became unresponsive. Before I could begin troubleshooting I needed to look up the make and model number of my phone. I went to the Pure Talk website which requires two-factor authentication to log on via phone. The phone that's not working! They do not have two Factor authentication available by email. Customer service said they have absolutely no plans to change this.
I started experiencing outages at least once a week that would last for hours. I couldn't make or receive any calls. Which is really great when you use your phone for business. I decided to switch to a New cell service and they refuse to Port my number over to my new service. They said they would only Port it over if I paid for another full month of service that I won't be using. Bottom line the service is great until there's a problem.
Hello David! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience caused.
We appreciate your feedback regarding the two-factor authentication process. This information has been shared with our leadership team for further consideration.
Regarding the porting of your phone numbers, please contact our Porting team directly at 770-818-3919 for further assistance and a manual release of the numbers, if eligible.
Thank you for your patience and feedback. We value your experience and are committed to improving PureTalk's service. -M.S.
Reviewed Oct. 24, 2024
I can honestly say that I put off changing carrier plans for years, and stuck with the 'Big Guys". I finally gave in to see if anything would really change price wise or savings wise... PureTalk was, thankfully, my first choice and it turned out to be the best choice. No more paying $72.00/mo. Now I only pay $18 and some change. I was getting fleeced for absolutely no reason all these years.
I'm now enjoying the same service (with much better USA representation) in regard to customer support) at your unbeatable price. I won't even add up how much money I could have been saving throughout the years (mainly because I'm just not all that great at math/lol). I hope to be here for years to come and I also wish you and your company a great future. I feel like I just wrote a commercial/lol.
Hello, Kevin! We're thrilled to hear that you've been so happy with your decision to switch to PureTalk! It's wonderful to know that you've saved so much money while still enjoying the same quality of service.
We appreciate your kind words about our customer support team. Our goal is to provide exceptional service to all of our customers, and we're glad to hear that we've met your expectations.
We're excited to have you as a customer and look forward to serving you for many years to come. -C.H.
Reviewed Oct. 24, 2024
Worst experience of my life! They are giving Americans a bad name! Do not use this company. Absolutely horrible customer service. Even the manager couldn't get it right. After 8 attempts to try and get our phones switched over they told me they would have to refund me and make me start all over. I told them not interested as I did not want anything to do with this company after the disaster of simply trying to switch our phones over. I NEVER write reviews and my experience was so horrible I felt I had to for the sake of my fellow Americans. I'd rather deal with foreigners from a different country!
From the beginning the sales rep made a mistake which for the life of them they could not figure out how to fix. Every time they said they fixed it a new issue was presented. First they claimed I had to place 3 orders instead of one to get the better discount. Then said they could only do esims on half my phones. Which later was found out to be another error on their part. Then they shipped the Sim cards to wrong address. Said they can't resend them. Then they switched them to esims. Then they said the esims were not showing on their system. Made me change my pin 3 times. Refunded me then said they canceled the refund then said they couldn't cancel the refund. OMG I have never had such a horrible experience just trying to switch my phones over to a new carrier. Save yourself the migraine and find a different carrier!!
Hello, Bryan! We sincerely apologize for the extremely frustrating experience you've had with our customer service. We understand the importance of a smooth transition when switching carriers, and we're deeply sorry that your experience fell short of our standards.
We've taken note of your feedback regarding the multiple issues encountered during the transfer process. We're committed to investigating this matter thoroughly and taking steps to prevent similar situations in the future.
The refund requests were cancelled. Before eSIM activation, ensure your devices are using the latest software update by going to Settings > General > Software Update. Then, check there are no SIM restrictions by going to Settings > General > About > Carrier Lock or Network Provider Lock. If it shows SIM Locked, you will need to contact your previous carrier to unlock the device. Your previous carrier's SIM card/eSIM must be removed from your device. Please contact our Customer Service team at 1-877-820-7873 to initiate the plan activation. -C.H.
Reviewed Oct. 23, 2024
Imagine my utter surprise and joy when I went to set my phone up and the customer support person was a NATIVE English speaker. That alone sold me for good (as long as you keep it that way). No issues with the phone or service continuity, we are very pleased.
Hello, Stephen! We're delighted to hear that you were so impressed with our Customer Service representative. We understand the importance of effective communication, and we strive to provide our customers with knowledgeable and helpful agents.
Thank you for your kind words about our service. We're glad to hear that you've had a positive experience with PureTalk. -C.H.
Reviewed Oct. 22, 2024
When our area was without service due to Hurricane Helene, I never lost my cell service with Pure Talk any. My family with Verizon and T-Mobile had many outages for many days. I am completely satisfied with my service with Pure Talk. Our area was hit hard with outages.
Jane **
Hello, Jane! We're so glad to hear that PureTalk's service remained reliable during Hurricane Helene. We understand how crucial reliable communication is during such times, and we're proud that our network was able to withstand the storm.
Thank you for sharing your positive experience. We appreciate your business and look forward to continuing to serve you. -C.H.
Reviewed Oct. 21, 2024
Originally I was informed of a price less than half of what I pay. Still way lower than with the big providers, so I went along with it. When AT&T came to connect it a year ago, joke was on me. I pay more through "Pure Talk" but it is actually just the AT&T devils. All the set up and texts come straight from them. The whole point was to move away from big providers and while I do pay less the voice mail system doesn't integrate with the iPhone and I'm certain I have lost business from the antiquated system. Not happy.
Hello Renee! We apologize for the confusion and disappointment regarding your PureTalk service. We understand that transparency and accurate information are crucial when making decisions about your wireless service.
While PureTalk does leverage AT&T's network for its service, we offer our customers a distinct value proposition, including competitive pricing and dedicated customer support.
Regarding the voicemail system, please call our Customer Service department to have your visual voicemail feature enabled. This feature allows you to view voicemail messages directly from the Phone application, without having to dial into your voicemail. You can contact our Customer Service team by dialing 611 from your PureTalk device. -C.H.
Reviewed Oct. 21, 2024
Data Coverage is spotty. Nothing like the big three. Call coverage is ok. I went from $250/month to $75/month so you get what you pay for. For that much difference I’ll stay with PT but nothing like advertised.
Hello, Timothy! Thank you for taking the time to share your feedback about PureTalk's data coverage. We take customer experience very seriously and understand the importance of reliable network access. We sincerely apologize for any inconvenience caused by the spotty data coverage you encountered.
Please be assured that we are continuously working to expand and improve our network coverage to provide a better overall experience for our customers.
To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).
If the issue persists, resetting your network settings may be helpful. You can find instructions for this process at www.puretalk.com/data [invalid URL removed]. Additionally, our Technical Support department is available to assist you further at 770-818-3919. -C.H.
Reviewed Oct. 20, 2024
I love their Customer Service. Aurora helped me first and was very gracious even though she couldn't help me with my problem initially. She very kindly transferred me to Technical Support. I was then able to talk with Casey. She helped me with my text messaging problem with deleting old texts. She then, very kindly, proceeded to help me to be able to send photos. I have not been able to send photos for quite awhile. She was very patient and spend a few minutes setting up my phone so it would work better. I sent a photo to my daughter and she finally was able to receive it. Their Customer Service and Tech Support is wonderful. The price is great too!!
Hello, Donna! We're delighted to hear about your positive experience with our Customer Service team. It's wonderful to know that Aurora and Casey were able to provide you with the assistance and support you need. We value your feedback and appreciate you taking the time to share your experience.
As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!
By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!
Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program. We appreciate your business and look forward to continuing to serve you in the future. -C.H.
Reviewed Oct. 19, 2024
Lots of good help but come to find out that the phone I chose (Blu G53) is an odd size and finding a case has been a bit of a challenge, to say the least. But there is some hope with Amazon, eBay and Best Buy.
Hello, Leland! Thank you for sharing your feedback regarding the Blu G53. We understand the importance of finding compatible accessories for your device, and we apologize for any inconvenience caused by the limited case options.
At this time, we do not carry device accessories, such as phone cases. We recommend exploring third-party retailers that specialize in phone accessories. You may also want to consider searching for universal cases that can accommodate a wider range of phone sizes. Thank you for being a PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Oct. 19, 2024
Called to get some info on a new phone for my wife, and had a great experience. We were not ready to get the phone today, and some were out of stock so we will wait and call back. Overall very friendly and answered all our questions. I already switched from AT&T and have zero complaints, especially when it comes to talking to a human. Bravo!
Hello, Scott! Thank you for taking the time to share your positive experience with our customer service team. We're delighted to hear that you had a great interaction and that your questions were answered thoroughly.
We appreciate your decision to switch to PureTalk and your kind words about our service. We're committed to providing exceptional customer care and look forward to assisting you in the future when you're ready to purchase a new phone. -C.H.
Reviewed Oct. 19, 2024
Our data plans between my husband and my phone were switched and there is no fix for this issue so we are now stuck with the ones we have. Very disappointing that I ended up with the lower plan when I use more data and he ended up with the higher plan but uses less data.
Hello, Renee! We apologize for the inconvenience caused by the incorrect data plan assignment between the two lines. We understand the importance of having the right plan to meet your individual needs, and we're committed to resolving this issue.
While your devices are financed with a subsidy, the plans can be upgraded. Once the devices have been paid off, the plans may be downgraded accordingly. We truly apologize for this inconvenience.
If you would like to upgrade your plan, please log into your Account Portal and select the Plan tab. As a reminder, if the plan is upgraded it cannot be downgraded to either the $30 or $35 plan until the device sales agreement is completed. If you have additional questions, please contact our Customer Service team at 1-877-820-7873. -C.H.
Reviewed Oct. 18, 2024
My billing does not show how much I own on my phone purchase. I would like to pay that off, but there is no phone number to call...no connection...ironic, in a phone company. It just thanks me for my automatic payment, which I also do not like. I had no choice that I am aware of. Do you care? I am frustrated.
Hello, Phyllis! We apologize for the inconvenience you've experienced with your billing information. We understand the importance of having clear and accessible information about your account balance, and we're committed to resolving this issue promptly.
To review your device balance, please log in to your PureTalk Account Portal. Once logged in, select the "Billing" tab. Then scroll done to device financing. From there, you should be able to view your outstanding balance. You can contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing 1-877-820-7873 to pay off your financing balance.
Regarding your automatic payment, we understand that you may prefer more control over your payments. While we cannot disable automatic payments at this time, due to you being on a contractual agreement, once that's paid off you'll be able to remove autopay.
We regret to hear you are experiencing connection issues. We'd appreciate the opportunity to assist you with troubleshooting steps. Please ensure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Customer Service team is available at 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed Oct. 18, 2024
I paid for extra data and it lasted one day or two days. I think there should be more data plans. Or to be low income phone they have bad data plans. The service when you go somewhere it's not good. I just think it's too much for so less of data when you go somewhere like work or outside of your home or you're not using someone else's Wi-Fi and it goes out in your phone just.
Hello, Ronnette! We understand the inconvenience caused by your data being used more quickly than anticipated, especially when you need it most.
At PureTalk, we are committed to providing data plans that meet the evolving needs of our customers. We offer a variety of plans, ranging from 3GB to 60GB of high-speed data per month. Should you require additional data, you can easily purchase it through the Add-ons tab in your Account Portal.
To help optimize your data usage, we recommend reviewing the applications running in the background. Activities like video streaming, music streaming, mobile gaming, and social media applications can consume significant amounts of data.
To ensure optimal network performance, we also suggest updating your device with the latest software and carrier updates. You can do this by connecting to Wi-Fi and going to Settings > Software Update (or Settings > General > Software Update depending on your device).
If you continue to experience difficulties, resetting your network settings may be helpful. Instructions for this process can be found at www.puretalk.com/data. Our Technical Support department is also available to assist you further at 770-818-3919. We appreciate your understanding and apologize for any inconvenience caused. -C.H.
Reviewed Oct. 16, 2024
After 3 months on PureTalk, and callers telling me in person a month ago that when they tried to leave a voicemail, but the message says that it has not been set up yet. So then I set it up, not realizing I needed to do that. Now I learn that people have left voicemails but my phone isn’t isn’t showing that I have voicemails, and I have no way to access them. Apparently I need to do something else.
Hello, Allyson! We understand the importance of staying connected, and we apologize for any trouble you've had with voicemail.
Here's a quick guide to resetting it:Online: Head to www.puretalk.com, sign in to your account and navigate to "Plan" for your phone number. There, you'll find a "Reset Voicemail" option.
By Phone: Alternatively, reach out to our friendly Customer Service team at 1-877-820-7873 or dial 611 from your PureTalk phone. They'll be happy to assist you.
After resetting:Restart your device: Power it off completely, wait for 15 seconds, and then turn it back on.
Access voicemail: You can now access your voicemail by dialing your phone number or by holding down the number "1" on your dial pad.
Thank you for letting us know! Your feedback helps us continuously improve the PureTalk experience for everyone. - A.M.
Reviewed Oct. 15, 2024
PureTalk has given me confidence in the reliability of my phone. I live alone and need my phone to always work in case there is an emergency. I depend on it 24/7. The cost is just right for how I use my phone. My brother recommended PureTalk and he was so right!
Hello, Betty! We're thrilled to hear that PureTalk has provided you with the reliability and peace of mind you need, especially as someone who lives alone. Knowing that your phone is always available in case of an emergency is incredibly important.
We're also happy to hear that our pricing plans align with your usage. Our goal is to offer affordable and reliable service to all of our customers.
Thank you for choosing PureTalk and for recommending us to your brother. We appreciate your business and look forward to continuing to serve you. -C.H.
Reviewed Oct. 15, 2024
In an email you asked me to "leave a review". Can't speak too much to my experience. I've had Pure Talk for a few months now, but I've never made a phone call on my phone because Pure Talk voice calls don't work with my Samsung Note 8 phone. Your tech said it isn't compatible; but it works fine on T-Mobile. So that sucks. So now, I received texts on it. That's all. (Mostly junk political texts. Wish I could filter them out, but I can't. I know that's not Pure Talk's fault.) So... yeah, my experience with Pure Talk is... Meh. $8 a month less than T-Mobile, but no voice calls. Maybe I'll go back to T-Mobile.
Hello, Tyler! We apologize for the inconvenience you've experienced with voice calls on your Samsung Note 8. We understand how important it is to have a fully functional phone, and we're committed to resolving this issue.
At this time, we're unable to support Samsung Galaxy Series 9 and older devices. The manufacturer does not provide necessary software updates for these devices.
Regarding the junk texts, we understand your frustration. While we can't control the content of the texts you receive, we're constantly working to improve our network and filtering capabilities. You may block individual phone numbers by opening the Phone application > tapping the three vertical dots > tapping Settings > tapping Block Numbers.
We value your business and want to provide you with the best possible experience. Please let us know if there's anything else we can do to assist you. -C.H.
Reviewed Oct. 15, 2024
I have difficulty getting connectivity when driving. Sometimes I get the message "no wifi" and sometimes it just takes a very long time of buffering before I get a website. I don't know if it's a matter of settings on my phone or the fact that I live in the countryside. (I get more connectivity when I'm in the city.) Thanks for any help you can lend. (**).
Hello Harriet! Thank you for reaching out to us regarding your connectivity issues while driving. We understand how frustrating it can be when your service isn't reliable, especially when you're on the go.
Several factors can influence your mobile internet connectivity, including your location, phone settings, and network congestion. While it's possible that living in the countryside might contribute to slower speeds, there are steps we can take to troubleshoot and improve your experience.
Here are some suggestions:
As for the service issues, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-770-818-3919 for further assistance.
We appreciate your patience and understanding. -C.H.
Reviewed Oct. 15, 2024
I am not receiving any type of billing information. We tried to fix the problem with no luck. I am not receiving any emails for the billing cycle. Please fix this problem. I was on the phone for over an hour. Why is this such a problem to fix. I lost contact with the person helping me and they never called back.
Hello, John! We sincerely apologize for any inconvenience you may have experienced with your PureTalk billing information. We understand the importance of clear and accurate billing, and we are committed to resolving this issue for you as quickly as possible.
To easily manage your billing preferences and access your statements, you can log in to your secure PureTalk Account Portal at https://www.puretalk.com/account/login. Once logged in, navigate to the "Billing" tab. There, you can choose to receive billing notifications via email, text message, or both. You can also view your current and past invoices at your convenience.
If you are already enrolled in email notifications, please check your Spam or Junk folder to ensure our messages haven't been filtered out.Should you have any further questions or require additional assistance, please don't hesitate to contact our friendly Customer Service team at 1-877-821-7873. We appreciate your understanding and continued business with PureTalk. -C.H.
Reviewed Oct. 14, 2024
I am happy to have changed to Pure Talk a few months ago. Customer Service is so helpful whenever I have called in. The cost for the plan I am on is so much better than what I had previously with another company. I also think I will have a referral soon.
Hello Diana! We're delighted you're happy with your decision to switch to PureTalk! Your satisfaction is our top priority, and we're thrilled to know that our Customer Service team has been helpful and that our plans have met your needs.
Thank you for your kind words about our service. We appreciate your business and look forward to continuing to serve you.
If you have any friends or family who might benefit from PureTalk, we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Oct. 14, 2024
Mikeshia at ext. ** is great! She was very knowledgeable and was able to assist me without any problems. However, the representative, I spoke to before I got through to Mikeshia was unable to get me past the verification process. I Don’t know why because I gave him (I believe his name was Joshua) the same information I always give every time I go through the verification process, and it took him 4 attempts to verify me even though I gave him the exact same information each time and after he finally verified me, he said he would have to check with another person regarding my inquiry. But instead of checking with that person, he just transferred me back into the Queue and the first rep who picked up the call had no idea why I was calling.
Joshua didn’t even let me know in advance that he would be just putting the call back in the queue and I would have to start from the beginning with the new rep. He appeared to be flustered and that is the only reason I can think of as to why he just dumped the call onto somebody else, but regardless very poor customer service by that Joshua! That said, the only reason for giving PureTalk a 3 star rating is due to the fact that not all PureTalk, representatives know what they’re doing. Also I have only been a Pure Talk customer for 3 days so it’s too soon for me to comment about the actual Pure Talk network. But other than the problem I had with Joshua, I have had no issues.
Hello, Scott! Thank you for taking the time to share your experience with our customer support team. We're glad to hear that Mikeshia was able to provide you with the assistance you needed.
We apologize for the inconvenience you experienced with the previous representative, Joshua. We understand how frustrating it can be when verification processes are time-consuming. We'll be sure to address this with our team to ensure that future interactions are more efficient.
If you have difficulties, our Customer Service team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Oct. 13, 2024
Occasionally had a call dropped. Never had more than two bars of signal strength. Normal calls seem fine. A little concerned about traveling to Mexico with Pure Talk. Other than that it seems to be fine, not sure if I have too much data.... as I don't need all that I have. Not sure of other options.
Hello, Jeff! Thank you for sharing your feedback about your PureTalk experience. We're sorry to hear that you've encountered dropped calls and low signal strength. We understand how important reliable service is, especially when traveling, and we're committed to addressing your concerns.
Regarding your concerns about traveling to Mexico, PureTalk does offer international roaming plans that can provide coverage in certain areas.
Regarding your dropped calls, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance.
We value your business and want to ensure that you have a positive experience with PureTalk. Please let us know if there is anything else we can do to assist you.
Thank you for your patience and understanding. -C.H.
Reviewed Oct. 12, 2024
We joined Pure Talk about 3 months ago and this week got my 90 year old parents on as customers also. The customer service was incredible and my father getting a discount for being a veteran is huge! My parents were with a big company that disregarded their need to having a better phone package on a fixed budget after 20 plus years of being customers. Pure Talk made them feel welcome and valued!
Hello, David! Thank you for taking the time to share your positive experience with PureTalk. We're delighted to hear that you and your parents have had such a wonderful experience with our service.
We're especially pleased to know that our Customer Service team was helpful and accommodating and that your father was able to receive a veteran's discount. Our goal is to provide exceptional service to all of our customers, and it's rewarding to know that we've met your expectations.
Thank you again for your kind words. We appreciate your business and look forward to continuing to serve you and your family. -C.H.
Reviewed Oct. 9, 2024
I often can't make or receive calls at home, dropped often. Hot spot does not work very well. Can't use in grocery stores or other buildings. The price is really good, and they told me I would have service at my house. I dropped Verison because it became unaffordable. But Pure Talk does not have the coverage.
Hello, Nancy! Thank you for your feedback on our pricing. We're glad to hear that you appreciate the value we offer.
As for the service issues, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-770-818-3919 for further assistance.
Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback!
Thank you for bringing these issues to our attention. We're committed to providing a great experience for all of our customers, and we'll do our best to address your concerns. -C.H.
Reviewed Oct. 9, 2024
Really friendly folks and very helpful. I had service with one of the major carriers and by switching to PureTalk I saved a bunch. Signing up was easy and fast. I don't know why anyone would choose to pay more. My service is the same or better and there are no hidden fees. Thank you!
Hello, William! Thank you for your kind words and positive review of PureTalk! We're delighted to hear that you've had a positive experience with our service and that you were able to save money by switching from a major carrier.
We appreciate you taking the time to share your experience. Your feedback helps us continue to provide excellent service to our customers.
Thank you again for choosing PureTalk! -C.H.
Reviewed Oct. 7, 2024
I was trying to pay with a MasterCard and I was told I would be charged $5.00 to make that payment. To me, that is bad math. I will not pay to pay. I have an insurance benefit that pays for cellphone or Internet and because of your rules, I cannot use it for PureTalk payment. Needless to say, I am very displeased.
Hello, Laurel! We apologize for any inconvenience you may have experienced during your attempt to make a manual payment. We want to clarify that the $5.00 fee is a processing fee that is applied to all manual payment transactions.
We recommend enrolling in autopay, which does not charge a manual transaction fee. You may enroll in autopay, or update the payment method on file, by logging into your Account Portal and selecting the Billing tab.
Regarding your insurance benefit, we apologize for any limitations that may prevent you from using it for PureTalk payments. We understand that this can be frustrating, and we are always working to improve our payment options.
We appreciate your feedback and value your business. If you have any further questions or concerns, please don't hesitate to contact our Customer Service team at 1-877-820-7873. -C.H.
Reviewed Oct. 5, 2024
My phone was listed as compatible when we switched to Pure Talk, but it is not compatible. Now my options are to get a new sim card or a new phone. I have spent hours on phone with tech support with no improvement in my service quality. I have dropped calls and my phone frequently says emergency calls only. It's very unreliable. I'm looking at a different carrier and a different phone.
Hello, Jennifer! We are truly sorry to hear you are experiencing compatibility issues and service disruptions with your phone after switching to PureTalk. We understand your frustration and assure you that we will do everything possible to resolve these problems.
Regarding your dropped calls and "emergency calls only" messages, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance.
We value your business and want to ensure that you have a positive experience with PureTalk. Please let us know if there is anything else we can do to assist you.
Thank you for your patience and understanding. -C.H.
Reviewed Oct. 4, 2024
Pure Talk Mobile claims to be a budget-friendly carrier, but any savings come at the cost of your sanity. Their customer service is abysmal. I ordered services for five phones, carefully providing IMEI and EID numbers. When I called to activate after 24 hours, they needed more information that wasn’t mentioned before. After gathering that, I called back only to be told they needed even more. This process repeated four times, and by then I was understandably furious. Forget speaking to a manager—they don’t exist here. After finally getting our numbers ported, they’d mixed up my wife and daughter’s phones, and mine wouldn’t even work. They somehow got two phones right. Four hours of pointless calls later, they said, "You’ll have to call tech support tomorrow."
And don't even get me started on their so-called "patriotic" branding. It's a shallow gimmick, and it's insulting. Wrapping yourself in a flag doesn't excuse treating your customers like garbage. It's the telecom equivalent of putting lipstick on a pig. No amount of flag-waving is going to make up for the fact that they treat their customers like an inconvenience instead of a priority. In short, if you value your time, your money, and your sanity, **stay far away from Pure Talk**. This is a company that thrives on making your life miserable the second you need actual help. They promise the world but deliver nothing but headaches. Save yourself the agony and go with literally anyone else.
Hello, Scott! We are truly sorry to hear about your negative experience with our customer service and the difficulties you encountered during the porting process. We understand your frustration and want to assure you that we are committed to improving our services and resolving your concerns.
Regarding the multiple calls and information requests, we apologize for any inconvenience this may have caused. We will review the details of your case to identify any areas where our processes could be improved.
We value your business and want to make things right. A private message was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
PM: Hello Scott! We'd appreciate the opportunity to investigate this matter further. Please verify the account holder's full name and address, and provide the affected phone numbers. We're awaiting your reply. -C.H.
Reviewed Oct. 3, 2024
I’ve been using PureTalk service for years now and they are top notch in customer service and support. They give wiggle room if a person calls in. I really appreciate it. I’ve always heard that the squeaky wheel gets the grease. It really applies in this case. To top it off the price is very reasonable compared to the bigger brands of cell service.
Hello, Brian! Thank you for your kind words and positive review of PureTalk! We're thrilled to hear that you've been a satisfied customer for many years and that you appreciate our customer service and support.
We strive to provide excellent service to all of our customers, and it's rewarding to know that our efforts are appreciated. Your feedback motivates us to continue providing exceptional service.
Thank you again for choosing PureTalk! -C.H.
Reviewed Oct. 3, 2024
Have been treated very very well by this company. Things have run smooth. I have had a long wait time for service, but once you get it, it is awesome and flawless. They really help you, they listen and understand, and explain and actually help you to get something resolved rather than send it out to another group.
Hello, Vic! Thank you for your kind words and positive review of PureTalk! We're delighted to hear that you've had a positive experience with our service and that you appreciate the way our team has handled your inquiries.
We understand that wait times can sometimes be long, and we apologize for any inconvenience this may have caused. We are always working to improve our customer service processes and reduce wait times.
We're glad to hear that once you connected with a representative, they were able to provide the assistance you needed. Our team is committed to listening to our customers, understanding their needs, and providing effective solutions.
Thank you again for choosing PureTalk!-C.H.
Reviewed Oct. 3, 2024
Customer service is 100% on top of helping with me. They all seem to know how to do everything, like you don't keep getting transfer to another department for simple changes, only thing you do is for purchase
Hello, Morgan! Thank you for your positive feedback regarding our customer service. We're delighted to hear that you found our representatives knowledgeable and helpful.
We strive to provide efficient and effective assistance to all of our customers, and it's great to know that our efforts have been appreciated.
Thank you again for your kind words. We appreciate your support and look forward to continuing to serve you. -C.H.
Reviewed Oct. 2, 2024
Voice mail does not work and customer service does not answer phone calls. Very frustrating because easy to talk to someone when we were changing to Pure Talk, now no one answers the phone calls. We are wondering if we made a mistake changing phone service providers. We would not recommend Pure Talk to anyone else we know.
Hello, Daniel! We apologize for the inconvenience caused by the voicemail issues and the difficulty in reaching our Customer Service team. We understand how frustrating it can be when you're unable to get the assistance you need.
To set up your voicemail, press the “1” key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service. Ensure Wi-Fi is disabled when making the call and press the * key once the greeting begins. Follow the voice prompts to choose a password and salutation.
We're committed to improving our customer service experience and will take steps to ensure that our team is more responsive to calls. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.
Reviewed Oct. 1, 2024
Hi Puretalk, I have some recommendations on the move from one provider to PureTalk, based on my experience coming from MetroPCS to PureTalk, keeping the same number.
1. More Support Personnel answering phones and helping customers. My wait time was extremely long before someone came on the line. Once they did, they were always helpful and courteous. this also includes moving another phone and number from Cricket as well. Let's get some more support personnel on the phones at the ready!!!
2. Write up a detailed step-by-step of the Transfer Processes. There are many, but write up for each, email to the customer so they have it in front of them.
Other than that, I'm good. Take care.
David **
Hello, David! Thank you for your valuable feedback. We appreciate you taking the time to share your experience and offer suggestions for improvement.
Your recommendations regarding increased support personnel and more detailed transfer process documentation are very helpful. We're committed to enhancing our customer experience, and your input will play a significant role in our efforts.
We're working on increasing our support staff to reduce wait times. Additionally, we'll develop more detailed step-by-step guides for the transfer process to ensure a smoother transition for our customers.
Thank you again for your feedback. We value your support and appreciate your continued business. -C.H.
Reviewed Sept. 30, 2024
Getting set up with my phone number to switched over was particularly difficult because of the phone I had. Pure Talk customer service stayed with me the whole time, keep in touch with me, making sure I got set up. I also 100% love using a company that shares my values.
Hello, Jenna! We're delighted to hear our support teams assisted you with switching your service to PureTalk. Our team is committed to providing exceptional customer service, and we're glad that our efforts were successful in assisting you throughout the process.
As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!
By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!
Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program.
We value your business and look forward to exceeding your expectations. -C.H.
Reviewed Sept. 30, 2024
We had to purchase new telephones (Samsung) to use this service. We do not like these telephones! They did not send instructions with them telling us how to use them, and it has been extremely difficult for us to use them. After 3 months, we still have not figured out how to effectively use them! The 2 of them are different! This has made these 90+ years old sorry we made the change!
Hello, Pauline! We understand your frustration with the new Samsung phones you purchased for your PureTalk service. We apologize for any inconvenience or difficulties you've encountered.
It's important to us that our customers have a positive experience with their devices. A complete user guide for your Samsung Galaxy A15 5G devices can be found online at https://downloadcenter.samsung.com/content/UM/202401/20240117024005036/SAM_A156_EN_UG_OS14_011124_FINAL_REV_1.1.pdf.
If you have any additional questions or concerns about your devices, we recommend contacting Samsung Customer Support directly. They can provide specific guidance and troubleshooting tips for your Samsung phone model. You can reach Samsung at 1-800-726-7864.
We're committed to providing excellent service to all our customers. Please don't hesitate to contact us with any other questions or concerns. Our Support Team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback! -C.H.
Reviewed Sept. 29, 2024
I am pleased with PureTalk as a phone/text service; I had issues connecting with customer service. I waited on hold for more than 45 minutes before I was given the option of being called back. When I did connect with customer service, they were able to help me with my problem very quickly.
Hello, Phillip! Thank you for sharing your feedback regarding your experience with PureTalk. We're glad that you're pleased with our phone and text services.
We understand that you encountered difficulties connecting with our Customer Service team. We apologize for the extended wait time. We are committed to improving our customer service experience and are working on implementing strategies to reduce wait times and provide more efficient service.
Our Support Team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.
We appreciate you bringing this issue to our attention. Your feedback is valuable to us as we strive to provide exceptional service to all our customers. -C.H.
Reviewed Sept. 26, 2024
Several times we have been on hold with Puretalk customer service for over an hour only to have the system hang up on us. We intend to cancel the insurance on our phones as it is almost impossible to make a claim successfully. No actual phone call offered and endless computer loops on-line. Even the “genius” at Apple Genius Bar agreed!
Hello, Raymond! We apologize for the negative experience you've had with our customer service. We understand how frustrating it can be to be on hold for an extended period and then have the call disconnected. We are committed to improving our customer service experience and will take steps to prevent these issues from happening in the future.
To cancel the device protective plan, you will have to call customer service. We ask that you please reach out to our Customer Service department for further assistance concerning this matter. You may contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone.
We value your feedback and appreciate you bringing these issues to our attention. We will investigate these matters further and take steps to improve our customer service processes. -C.H.
Reviewed Sept. 26, 2024
Worst customer service ever! I purchased two iPhone 16's and decided to cancel my order the next day due to some unusual behavior by the customer service team at PureTalk. That was 10 days ago. They still have not refunded my money. I have tried to talk to a supervisor, but apparently they don't have any in charge of their customer service department. They keep changing their story. Maybe they should spend some of the money the use to advertise on radio and television to better train their customer service reps. This company is awful. I will never recommend them to anyone! After getting disenchanted with PureTalk I searched for other alternatives (I have been an AT&T user for over 30+ years). I found Mint Mobile for 1/2 the cost of PureTalk. I got my phones seamlessly and activated them without a hitch. #PureTalkSucks
Hello, James! We apologize for the negative experience you've had with our customer service. We understand how frustrating it can be when a refund is delayed.
We will investigate this matter further to ensure your refund is processed promptly. A private message was sent to gather your account information.
We value your feedback and appreciate you bringing this to our attention. We are committed to providing excellent service to all of our customers, and we will take steps to address your concerns. -C.H
Reviewed Sept. 24, 2024
Pricing is great, having a human to chat with when needed is great. Downside! My name still is not showing up with my number when I call friends and family and it has been a few months since I switched to PT. My text messages take too long a lot of times to send.
Hello, Gina! Thank you for your feedback on our pricing and customer service. We're glad to hear that you appreciate the value we offer and the ability to speak with a real person when needed.
Regarding your name not appearing with your number when calling friends and family, we apologize for any inconvenience this may have caused. We do not have the capability of changing the caller ID at this time.
As for the slow text message delivery, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-770-818-3919 for further assistance.
Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback!
Thank you for bringing these issues to our attention. We're committed to providing a great experience for all of our customers, and we'll do our best to address your concerns. -C.H.
Reviewed Sept. 24, 2024
Excellent help in logging in to and managing account. Good customer service - polite and patient. My suggestion - include more Hot Spot Data in the lower cost plans - it really won’t cost you much and would be a selling point.
Hello, Richard! Thank you for your positive feedback regarding our customer service and your experience managing your account. We're glad to hear that you found our support team helpful and patient.
We appreciate your suggestion about including more hotspot data in our lower-cost plans. We'll certainly consider this as we continue to evaluate our offerings and look for ways to enhance the value we provide to our customers.
Thank you again for your feedback and continued support. -C.H.
Reviewed Sept. 24, 2024
We had Wi-Fi calling on T-Mobile with our Samsung S10 phones. We were looking to switch and came to PureTalk because your very pushy sales people said you supported it. What they did not say was you only guarantee the feature with iPhones. We have used Wi-Fi calling with the Galaxy Note, the Note3, the Note5, Note8, S10, and the OnePlus2 while on T-Mobile. We have now switched to Mint and our Wi-Fi call works again.
Hello, Elizabeth! Thank you for your feedback regarding Wi-Fi calling on PureTalk. We apologize for any confusion or disappointment caused by the sales representative's information.
While we do guarantee Wi-Fi calling for iPhones, we understand that this feature can be supported on other devices as well, depending on the specific model and carrier compatibility.
We appreciate you bringing this to our attention, and we will review our sales training to ensure that our representatives provide accurate and up-to-date information to customers.
If you have any further questions or concerns, please don't hesitate to contact our customer service team. -C. H.
Reviewed Sept. 23, 2024
I tried to sign up with PureTalk but in the transfer of number 281-733-1590, the phone was damaged and I do not have access to that phone. I have tried repeatedly to cancel Puretalk and you continue to charge me for service I have never received. I have submitted this fraud to my bank and will no longer pay your charges. Everyone I talk with wants to use the 2817331590 number to cancel but there is no access to that at number. I should not be charged for service I have not received. I have spent so many hours on the phone trying to resolve this issue and no one will help me resolve this issue.
Hello, Anne! We understand that you've been having some difficulties with your PureTalk service, and we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we strive to provide excellent customer service to all of our customers.
We've taken a closer look at your account and noticed that while your device was locked by Verizon, your number did successfully port to PureTalk.
The phone number is active and may be ported to your new carrier. Alternatively, the account may be cancelled and the phone number disconnected.
Due to security reasons, we are unable to process a cancellation request via Consumer Affairs. To initiate either of these actions, please contact our Customer Service team at 1-877-820-7873 directly. Our representatives will be happy to assist you further and address any concerns you may have. -C.H.
Reviewed Sept. 21, 2024
I am extremely happy with the service so far. My only complaint is that it takes too long to get ahold of you by phone. I am not that good on the phone, so using the web site is not for me. Waiting on hold for over an hour the last two times I called you. I want to upgrade my phone next year, and I dread having to go through with that phone call. Other than that, I have recommended you to several friends.
Thank you for your positive feedback regarding our service! We're glad to hear that you've been satisfied overall.
We apologize for the long wait times you've experienced when calling our Customer Service team. We understand that this can be frustrating, especially for those who prefer phone support.
We're working on improving our phone support efficiency to reduce wait times. In the meantime, we recommend exploring our online self-service options, which can be a convenient way to manage your account and find answers to common questions.
Regarding your upcoming phone upgrade, we want to assure you that we'll do our best to make the process as smooth as possible. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Upgrades’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase.
Thank you for your patience and understanding. Thank you for choosing PureTalk. -C.H.
Reviewed Sept. 21, 2024
Updated on 12/23/2024: I switched to Puretalk to save some money. I've had my rate increased with no reason, a tech insist on changing a setting that didn't work (found solution online) and I cancelled an order for a phone before it shipped but was charged anyway and the phone shipped. In my experience, Puretalk is dishonest and unethical. They claim to honor military vets, but this hasn't been my experience.
Update: After filing complaints with Atty General in Indiana and Georgie, Puretalk said they would issue full refund. As of today, Dec 20, 2024, they still have not done so. In fact, they charged my credit card a second time for the shipping and tax on an order I canceled before it was shipped. Over 90 days later and they still haven't refunded 100%. I have switched to another carrier and recommend you do the same or don't switch to puretalk to start with. Honesty does not appear to be their policy and they don't honor military veterans. Date of experience: September 19, 2024. Date of experience: November 14, 2024.
Original Review: I had switched to Puretalk to save money and get good service. Being with them for a few years, they are less than stellar. My rate was increased with no reason given. I had a technical issue. I called support and the tech kept telling me to switch a setting. It didn't work but the tech insisted I was wrong. I found a solution online that worked. Recently, I ordered a phone with 2 day shipping. A short time later, I received an email with a 4 day delivery. I immediately called Puretalk and cancelled the order. They still charged my credit card and shipped the phone. According to FedEx, the phone was shipped 4-5 hours after I cancelled the order. A dishonest and unethical company. They claim to honor military vets, this hasn't been my experience.
Edited 09/30/2024:
Hello, Warren! We apologize for the negative experience you’ve had with PureTalk. We value your business and are committed to providing quality service to all our customers, especially those who have served our country.
We understand your concerns regarding the rate increase, technical support issues, and the recent phone order experience. We will investigate these matters thoroughly and take appropriate action to address your concerns.
Regarding the rate increase, we confirm your plan was upgraded on 02/22/2024. You may review your recent billing invoices by logging into your Account Portal and selecting the Billing tab.
As for the technical support issue, we apologize for the inconvenience caused. We will investigate the interaction with the technician and ensure that our team is properly trained to provide accurate and effective assistance.
Regarding the phone order, we apologize for the error in processing your cancellation request. We confirm your order was canceled and the device was returned to our warehouse. At this time, your refund is processing. Please allow additional time for the refund to be posted to your original payment method.
We appreciate you bringing these issues to our attention. Your feedback is crucial to helping us improve our services. Please let us know if there is anything else we can do to assist you. -C.H.
Reviewed Sept. 21, 2024
I have had no issues at all after switching to Pure Talk. All has been good. It has been a blessing to have the same coverage at a lower rate that I was paying before with Verizon. I am glad I made the switch to Pure Talk. Please keep up the good service.
Hello, Patrick! Thank you for your positive feedback about PureTalk! We're delighted to hear that you've been satisfied with our service and coverage.
We appreciate your support and will continue to strive to provide excellent service to all of our customers. If you have any questions or need assistance, please don't hesitate to contact our customer service team.
As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!
By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!
Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program
We value your business and look forward to exceeding your expectations. -C.H.
Reviewed Sept. 20, 2024
"Carrier Voicemail" appeared out of nowhere without my request or permission. I no longer have control of the volume, which is bad since I am nearly deaf and need it loud. Then I cannot change any settings or delete any calls. I want my old voicemail back and remove the Carrier Voicemail. I may have to go back to my previous carrier.
Hello, Patrick! We apologize for the inconvenience caused by the unexpected appearance of Carrier Voicemail. We understand the importance of having control over your voicemail settings, especially when it comes to volume adjustments.
To get rid of the carrier voicemail on an iPhone, you can turn off Live Voicemail in the Settings app:Open Settings
Tap Phone
Tap Live Voicemail
Turn Live Voicemail off
You can also try turning off your phone for about 20 seconds to reset it, then turning it back on.
We appreciate your patience and understanding as we work to resolve this issue. -C.H.
Reviewed Sept. 20, 2024
PureTalk is just a complete FRAUD & they DO NOT HONOR their GUARANTEES. STAY AWAY from PureTalk mobile. I activated my PureTalk service on 8/30/24 and took the $30 monthly plan rather than the $25 plan because it offered a $100 credit to upgrade my phone. PureTalk also offered a 'Guarantee' for all money back within the first 30 days if for any reason one is unsatisfied. Both of these offers convinced me to make the move to PureTalk. WELL, 2 weeks into my service I wanted to upgrade my phone and use the $100 credit to do so, as well as take advantage of the "trade-in" offer that also make on their website. NO $100 CR they tell me because this is only available at the time I signed up for the plan. (which was only 14 days earlier!)
So I asked PureTalk to discontinue my service and to give me my "Money Back Guarantee" but NO they said because I had used my phone service for over 500mgs of data or over 500 minutes of talk time, YET, their ads on the website says under the "PureTalks 30-day Money Back Guarantee", "Love your service or get your money back." AND in the PureTalk FAQ's>'Is PureTalk's 30-day Money Back Guarantee for Real?' AND the answer given by PureTalk is "We understand sometimes things just don't work out. So if you're not totally satisfied with your service within the first 30-days of using it..just call us at 877-820-7873 to cancel your service and request your refund." PureTalk are bunch of dishonest, young, inexperienced kids with ZERO integrity.
Hello, Cynthia! We apologize for the negative experience you had with PureTalk. It appears that there was a misunderstanding regarding our device discount and Money Back Guarantee policies.
At this time, the up to $250 device discount is available for new lines of service, provided all other discount qualifications are met.
Regarding the money-back guarantee, while our policy does state that you can get a refund within the first 30 days, there may be certain conditions or limitations that apply. However, we have issued you a full refund for the inconvenience.
Thank you for your patience and understanding. Thank you for choosing PureTalk. -C.H.
Reviewed Sept. 19, 2024
Price is great but reception in this county of 60000 population is limited. Many more people would use the service if reception was better. Very difficult to use phone to check internet news or weather. Indoors reception is almost always one bar. Appreciate the discount for veterans. Could not get my wife to join due to lack of reception.
Hello Ronald! We apologize for the negative experience you've had with PureTalk. We understand how frustrating it is to encounter reception and connection issues.
We strive to provide reliable service to all our customers, and it's disappointing to hear that your experience has fallen short.
We're committed to resolving any technical issues you may be facing. To help us troubleshoot this issue, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3918 for further assistance.
Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback!
Thank you for your patience and understanding. Thank you for choosing PureTalk. We'll continue to work on improving our network coverage and service quality. -C.H.
Reviewed Sept. 18, 2024
We switched from Verizon and we're assured that Pure Talk offered the same service quality but we often drop calls, have no service at home, and have calls that don't connect or where we can't be heard or hear anything. We are very disappointed and considering going back to one of the big names in the cell industry.
Hello, Lisa! We apologize for the negative experience you've had with PureTalk. We understand how frustrating it is to encounter dropped calls, no service, and connection issues.
We strive to provide reliable service to all our customers, and it's disappointing to hear that your experience has fallen short. Coverage may be affected by terrain or local structures.
We're committed to resolving any technical issues you may be facing. To help us troubleshoot this issue, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback! -C.H.
Reviewed Sept. 16, 2024
I have a Verizon tower within 1 mile of my home and there are a number of rooms I cannot receive or make calls. When I had Verizon service I did not have this problem. I also have a number of areas where this happens on the road and I did not experience this on Verizon service.
Hello, Ron! We apologize for the inconvenience you're experiencing with your PureTalk service. We understand how frustrating it can be when you're unable to make or receive calls in certain areas.
While we utilize the same towers as major carriers like Verizon, there can be variations in coverage due to factors such as building materials, terrain, and local network congestion.
To help us troubleshoot this issue, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback! -C.H.
Reviewed Sept. 15, 2024
We were disappointed in PureTalk. It was extremely difficult to get someone on the phone with customer service. Excessive wait times on hold. Their data was throttled down. Although we had unlimited data on wife's line she could not use it. We tried to address with their Tech support dept but they couldn't tell us why it was occurring so we switched to another carrier.
Hello, Garry! We apologize for the negative experience you had with PureTalk. We understand how frustrating it can be to encounter difficulties with customer service and data usage.
Regarding the excessive wait times, we're committed to improving our customer service efficiency. We've been working to implement measures to reduce wait times and provide faster assistance to our customers.
As for the throttled data issue on your wife's line, we apologize for any inconvenience this caused.
Thank you for your feedback. We appreciate your business and hope that you'll consider giving PureTalk another chance in the future. -C.H.
Reviewed Sept. 14, 2024
The phone service for my wife and I has been first class. We live in a rural area and our service has never been interrupted, even on the hundred mile trip for care at the VA Hospital. Another key benefit: we are paying only a fraction of what we paid Verizon for 40 years.
Hello, Donald! Thank you for your positive review of PureTalk! We're glad to hear that you're satisfied with our Service.
PureTalk's business model is designed to provide affordable, reliable service without sacrificing quality. By focusing on essential features and eliminating unnecessary costs, we're able to offer competitive pricing while maintaining a high level of customer satisfaction.
As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!
By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!
Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program
We value your business and look forward to exceeding your expectations. -C.H.
Reviewed Sept. 10, 2024
I've heard Pure Talk ads on the radio, along with other companies. Pure Talk was the easiest for me to navigate. It also had the best plan for my family. I saw Pure Talk at an AMAC booth and made up my mind to join. It was easy to switch. The only problem is when I needed to call customer service, I was on hold for a long time, almost a half hour.
Hello, Roseanna! Thank you for your kind words about PureTalk! We're thrilled to hear that you've been a satisfied customer for 11 years. Our team strives to provide exceptional service and affordable plans, so it's wonderful to know we've met your expectations. We appreciate your feedback about the wait time. We're constantly working to improve our customer support experience and reduce wait times. Your loyalty to PureTalk means a lot to us, and we hope you'll continue to choose us as your wireless provider. -C.H.
Reviewed Sept. 10, 2024
We experienced extreme difficulty with the conversion from Verizon. Had a difficult time communicating with your team. Long hold times were frustrating. Currently, we have horrible cell coverage where we live. About half of our house is hard to talk from. Not happy with telephone help. Live chat does work, however.
Hello, Thomas! We apologize for the challenges you encountered during the conversion process and for the ongoing issues with your cell coverage. We understand how frustrating it can be when a service doesn't meet your expectations.
Regarding the difficulties you experienced with our team, we'll investigate the specific issues you encountered and take steps to improve our communication and support processes.
As for the cell coverage problems, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. -C.H.
Reviewed Sept. 6, 2024
We transferred 3 phone lines to PureTalk because they claimed to have international roaming. We paid the $10 add on for each phone. For my son's phone, we did it several times, but he still couldn't call number in Germany nor could he call us in the US. When we went to visit him, we couldn't call him and we couldn't use it to help us with driving from city to city. Very disappointed in your international service.
Hello, Jim! We apologize for the negative experience you had with PureTalk's service. We understand how frustrating it can be to experience service interruption, especially when on a trip abroad.
We're committed to improving our service and appreciate your feedback. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Should you have additional questions or concerns, please let us know. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Sept. 6, 2024
I heard about PureTalk thru many stations I listen to. I truly want to support a company that supports my American views and values. However, since receiving my phone, there has been lacking sufficient tech support. Hours list. Promises made. Was told that these APPS, I NEED AND USE, ARE PRELOADED. NOT TRUE. REALLY REALLY REALLY DIFFICULT TO LOGIN. THEN, HELP LOGGING IN?? Well, GET READY TO GO INTO ANOTHER RABBIT HOLE. I just regret this whole endeavor. These are inexperienced children, helping on tech support. Just not for me.
Hello, Stephanie! We apologize for the experience you've had with PureTalk thus far. We strive to provide excellent customer service to all our customers, and it's disappointing to hear that your experience has fallen short. Please know that we're committed to improving our customer service and appreciate your feedback.
Regarding your device and the applications, some may come pre-installed on the device. All other applications may be downloaded and installed by using the App Store. Please let us know if you have any additional questions or concerns with downloading apps. Our Support Team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Sept. 6, 2024
I have tried to contact your company many times, you’re very busy. My phone operates differently since I switch to PureTalk. Different tabs appear that I’ve never expected or seen before and it’s usually overnight. My phone is now sensitive. It jumps very fast, shifting from one program to another. Rene **
Hello, Rene! We regret to hear your device is behaving strangely.
We're committed to resolving any technical issues you may be experiencing. For further assistance, please contact us via email using our Contact Form at https://www.puretalk.com/contact. We look forward to hearing from you soon. Thank you for being a valued PureTalk customer, we truly appreciate your business! -C.H.
Reviewed Sept. 5, 2024
Works well most of the time, clear sound, doesn't drop calls when I'm out. No signal in my home or most of my yard. That was not a big surprise though since only Verizon usually gets a signal here. But I still also have a land line so that is ok. Hopefully your service will cover more of our area soon.
Hi, Lisa! We understand it's frustrating when indoor reception isn't ideal. There are a few reasons this might happen, like building materials or nearby terrain.
Here are some steps to potentially improve your signal:Software Updates: Ensure your phone has the latest software and carrier updates. This can often improve network connectivity. You can usually find these updates in your phone's Settings menu under "Software Update" or similar.
Network Reset: Sometimes a network reset can help with reception issues. Instructions on how to do this can be found on our website at www.puretalk.com/data.
If these steps don't resolve the issue, feel free to contact our friendly Technical Support team at 770-818-3918 for further assistance. They can help diagnose the problem and suggest additional solutions.
We appreciate your feedback and are always working to improve PureTalk coverage! - A.M.
Reviewed Sept. 5, 2024
What experience? You people never answer the phone. It’s ridiculous. Can’t wait to go back to T Mobile. I was hopeful. You answer in a hurry to sign people up, but then leave them hanging. I tried calling for a week before a trip abroad to find out about roaming charges. Never was able to talk to anyone. Say what you want about other carriers, at least they answer the phone.
Hello, Cristina! We apologize for the inconvenience you've experienced. We understand how frustrating it can be when you're unable to reach Customer Service. We're committed to improving our customer service experience and will take steps to ensure that our team is more responsive to calls.
If you're still experiencing issues, please reach out to us again, or consider contacting our support team through our online chat or email.
Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Sept. 5, 2024
I switched to Puretalk due to the significant better price than Spectrum. The quality of the service is very good, however the experience of transferring my phones was so exasperating that I almost switched back. Hours on the phone, waiting on hold, and solutions that didn’t work. Still having problems with voicemail on one phone.
Hello, Jim! We apologize for the negative experience you had switching to PureTalk.
We're committed to improving our customer experience and appreciate your feedback. We'll investigate this issue and take steps to ensure that our customers can reach us more easily in the future.
Regarding your voicemail, we will send you a private message with steps to set up your voicemail and reset the voicemail, if necessary.
Should you have additional questions or concerns, please let us know. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Sept. 4, 2024
I had a small issue when trying to change over my service to PureTalk, but it was resolved quickly with a call to customer service. I have not had any issues with the phone service itself. I am happy to be able to save $$ on my phone bills!
Hello, Doris! Thank you for taking the time to share your positive experience with PureTalk. We're glad to hear that the issue you encountered was resolved promptly and that you're now enjoying the benefits of our service.
As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!
By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!
Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program.
We value your business and look forward to exceeding your expectations. -C.H.
Reviewed Sept. 4, 2024
This cell phone service is the absolute BEST in my book. Great plan prices, quality selection of products and the best customer service in the market (and I KNOW customer service because I worked in it for 30+ years before retiring!!)!
Hello, Faythe! Welcome to PureTalk! We're thrilled you made the switch and are delighted to hear you're having a positive experience so far.
As a thank you for choosing PureTalk, we'd like to let you know about our customer referral program. Share the great value and service you're enjoying with your friends and family!
By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to how many people you can refer, so the more you share, the more you can save!
To learn more about the program and how to easily refer your loved ones, please visit: https://www.puretalk.com/customer-referral-programThank you again for choosing PureTalk. We value your business and look forward to exceeding your expectations. -C.H.
Reviewed Sept. 2, 2024
I was with T-Mobile when I switched to PureTalk. I had a hard time connecting with Customer service to help activate my new phone. After a very long wait, I was able to activate the phone. Then the problems started. I had a hard time calling and texting from my house, When sending or receiving attachments, we would have to resend a number of times for it to go through. I again called Customer Service and after a lengthy hold, I was transferred to the tech dept. They sent me a new Sim card. I called tech dept after receiving the card and AGAIN, after a long wait I was assisted. I continued to have these issues.
I emailed and went on FB and did not get any satisfactory support. I called on July 29 and after being on hold for 2 hours 47 minutes I hung up. As of this date I still have connectivity issues from my home which I never had with T-Mobile and Verizon many years ago. I have buyer's remorse and would not recommend Pure Talk due to the lack of customer services and connectivity issues. I now have to go outside most of the time to send texts and make calls.
Hello, Issa! We are truly sorry to hear about the challenges you've encountered with PureTalk. Your satisfaction is our top priority, and we understand how frustrating it can be when things don't go as planned.
We've taken note of your issues with customer service and connectivity. We're committed to improving our services, and your feedback is invaluable in helping us achieve that goal.
-Regarding Customer Service:
We're working diligently to reduce wait times and improve the efficiency of our customer service representatives.
We encourage you to try contacting us during less busy times, such as early mornings or late evenings, to potentially experience faster service.
-Regarding Connectivity Issues:We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Aug. 29, 2024
I've been a customer about 4 years. I have not compared prices from my prior company t mobile. Customer service has been great for the couple times I dealt with them. The only problem I have is I've damaged and lost my phone and had to get a replacement. I can't just go to a store. I have to call customer service Getty phone and and pay to have it shipped. And USPS can take a few days or I can do FedEx 2 day delivery or overnight. Not happy about those options but otherwise never problems with service.
Hello, Mike! Thank you for your feedback. We're glad to hear that you've had a positive experience with our Customer Service team. We understand your frustration with the replacement process. We're constantly working to improve our customer experience, and we'll take your feedback into consideration. We appreciate you being a loyal customer. -C.H.
Reviewed Aug. 29, 2024
The phone experience with PureTalk has been great. I have 2 homes. 1 near a city and 1 in the Adirondack mountains. Reception at both places is clear and never had a dropped call at either location. Porting my number was a snap after checking with my prior carrier to make sure that my phone was unlocked. Good service!
Hello, Victor! We're thrilled that you made the switch to PureTalk and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Aug. 29, 2024
I really like PureTalk's coverage, quality, and their wholesome values. One little disappointment stems from my contacting them two different times in June requesting the 15% veterans discount and not receiving any reply. I'm thankful I still get a really good price, less than my previous carrier, but it would be nice if they honored their offer to vets.
Hello, Gary! Thank you for taking the time to share your experience with PureTalk. We're glad to hear that you're satisfied with our coverage, quality, and values.
We apologize for the delay in responding to your inquiries about the veterans discount. We understand the importance of honoring our commitment to veterans.
If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account. Thank you for your feedback, it is greatly appreciated! -C.H
Reviewed Aug. 28, 2024
I've had this about 3 Months now and Love it! We moved for really 3 reasons. 1) Getting New Phones without the major costs of the big 3. 2) Getting a better provider for service coverage. 3) Not giving our Money to Woke companies. Pure Talk met all 3, my bill is half what it used to be and my service is better and I love the charities they give too..
Hello, Jeff! We're thrilled that you made the switch to PureTalk and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Aug. 27, 2024
I heard a lot of good stuff about this company, I tried to switch my service over with no luck. I ordered on August 7th I called to cancel today on August 27th, 20 days later I still have had no service, I did everything I asked me to do and still no luck. I have called several times and talked to people and they just kept redirecting me to do the same thing. I wasted almost 3 weeks, for nothing! Service switch what a joke, customer service what a joke, they don't even care, didn't ask me why or nothing, just refunded the money. Then the guy has the nerve to say thanks for using pure talk, lmao, never got to experience it!! Don't waste your time.
Hello, Michale! We apologize for the negative experience you had with your attempt to switch to PureTalk. We understand how frustrating it can be when a service transition doesn't go as planned. We’d appreciate the opportunity to investigate this matter further and make things right. A private was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed Aug. 25, 2024
I thought I found a blessing with Puretalk, but I was badly mistaken. I came bringing two phones, and a little over a month later one phone got destroyed. Puretalk wanted to give me the shaft on buying a new phone, so I ultimately decided to go back to Verizon. After getting everything setup with Verizon, I called puretalk to to make sure porting and disconnecting my service was complete and we were on the same page. The lady told me I’d be getting an email about the porting of my numbers, I even got a text saying that (I took a screen shot of the text btw). So after we were done, I left Verizon store with everything working and ok, I thought.
Later that evening, I found I couldn’t receive calls. I called Verizon, and eventually found out it was because puretalk didn’t port my numbers. I eventually got some rude guy, saying I didn’t request a number port. That was a lie! Remember, I have the screenshot of the text! So I had to spend another hour on the phone on hold just to get my service reconnected, then ported, then disconnected again. So, after singing your praises on fb, I had to go back and make another post apologizing for recommending you. PureTalk was a bad experience! I’m glad I’m done with you! I’ve included the screenshot of the text puretalk sent when I was at the Verizon store.
Hello, Glen! We are truly sorry to hear about the negative experience you had with PureTalk. Your satisfaction is our top priority, and we strive to provide excellent service to all our customers.
We understand that the number porting process was not handled correctly, and we apologize for the inconvenience and frustration this caused. We will investigate this matter thoroughly to prevent similar issues from occurring in the future.
Thank you for bringing this issue to our attention. We value your feedback and hope you will give us another chance to provide you with a positive experience. -C.H.
Reviewed Aug. 24, 2024
I have been trying to get information on the remaining amt due on my phone that I purchased ON your website while I was also getting signed up for your service. Your employees are unable to connect me or even find that I purchased a phone. It is very upsetting. You've taken 2 payments from my credit card and have put me over the limit. June 4, 2024 for $104.35 and April 3 for $120.00. I saw there were about 3 messages on my phone from you, however, I could not get into my messages. I have to contacts that can not verify you are my phone carrier so refuse to update my phone number. I can not get into my texts except thru contacts on phone icon. I need help please..... I only have 74 contacts...not 773.
Hello, Sherie! We are truly sorry to hear about the issues you've been experiencing with your PureTalk account. We understand how frustrating it can be when you're unable to access your account or phone information.
A private message was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H
Reviewed Aug. 23, 2024
This has been a horrible experience, had nothing but problems and paying $38+ a month is too much for this lousy service. Everything has gone wrong. Most likely received a refurbished phone that has a mind of its own. It changes all the apps on phone, types random characters in text mode, get these ads attached to text messages, receives 3 to 4 same text messages, got the run around when trying to get phone fixed.
Hello, Janice! We are truly sorry to hear that you've had a negative experience with PureTalk. We strive to provide excellent service to all of our customers, and it's disappointing to learn that your experience has been unsatisfactory.
We ask that you please reach out to our Customer Service department for further assistance concerning this matter. You may contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone.
We value your feedback and are committed to improving our services. We hope to have the opportunity to resolve these issues and restore your satisfaction with PureTalk. -C.H.
Reviewed Aug. 22, 2024
Went from $200 month with Verizon to $79 month with Pure Talk. The only issue I have is the support for voicemail box with Android. I have to call my voicemail to get my messages instead of going straight to the voicemail app. I do get notifications that I have a voicemail though. I would highly recommend Puretalk if you want to save money on your phone bill.
Hello, Richard! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Aug. 22, 2024
I don't know how PureTalk makes any money. I get the same coverage and same reception as my old contract with T-Mobile at less than half the cost. Kind of a no-brainer now that I think about it. Thank you, PureTalk, for working with a pared down business model which seems to work for you and for your customers. We are not big bandwidth users, but wanted the security of personal cell phones for each of us. We seldom use even a quarter of our allowed off network bandwidth. Maybe we should travel more, away from our local area network.
Hello, Larry! Thank you for your positive review of PureTalk! We're glad to hear that you're satisfied with our coverage, reception, and pricing.
PureTalk's business model is designed to provide affordable, reliable service without sacrificing quality. By focusing on essential features and eliminating unnecessary costs, we're able to offer competitive pricing while maintaining a high level of customer satisfaction.
As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!
By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!
Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program
We value your business and look forward to exceeding your expectations. -C.H.
Reviewed Aug. 20, 2024
I lost my phone for a week. I called Pure Talk twice about it. Pure Talk was no help whatsoever. I can understand that there was nothing Pure Talk could do. The people at Pure Talk said they would do certain things but never did. The infuriating part was being on the phone for an hour or more, first on hold waiting for a customer service representative and then every time I asked a question it seemed that the representative would put me on hold for 5 or 10 minutes so that they could talk to someone else because they had no idea of what they were doing. Ultimately they promised to do something but never did.
Hello, James! We sincerely apologize for the frustration and inconvenience you experienced during your recent call regarding your lost phone. We understand how upsetting it can be to lose a device, and we strive to provide support whenever possible.
While we may not have been able to directly recover your lost phone, a new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Upgrades’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase.
Should you have additional questions or concerns, please let us know. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter(X) social media sites for live chat. -C.H.
Reviewed Aug. 20, 2024
While customer service is excellent, cellular coverage service area is no good. We have no choice to continue to look for another cellular provider whose coverage area actually works in our area. As soon as we can, without going back to our old provider. As our billing address is Missouri, the phones needing cellular service on our plan reach from New Hampshire to Missouri.
Hello, Tamara! We apologize to hear that you're experiencing poor cellular coverage in your area. We understand how important reliable coverage is, and we strive to provide the best possible service to all of our customers.
While our customer service team is dedicated to assisting you, we recognize that the coverage area is a significant factor in choosing a cellular provider.
We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for bringing this to our attention. We value your feedback and are committed to providing you with a satisfactory solution. -C.H.
Reviewed Aug. 19, 2024
My cellular data slowed WAY, Way down after I switched to PureTalk. Some of my texts have taken 3-5 minutes to go through! I’m definitely switching back to Verizon! Very highly dissatisfied and disappointed! Your service does not match what you claim it does! Actual phone calls seem ok, but that’s all. Please stop lying to other people!
Hello, Lois! We are truly sorry you've been experiencing slow data and text speeds with PureTalk. Your satisfaction is our top priority, and we strive to provide a reliable and high-quality service.
We understand this is a significant issue, and we want to help resolve it as quickly as possible. Please be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 19, 2024
I waited one day 45 minutes, and another day 28 minutes, and both times no one picked up the phone to answer my call and you got some nerve asking these questions. But the last time it was only 10 minutes. Many previous times weeks ago I hated to call and I did not, and I still feel the same.
Hello, Leonard! We apologize for the long wait times you experienced when trying to reach our customer support team. We understand the frustration this can cause, and we are committed to improving our service.
We are actively working on improving our call center operations to reduce wait times. In the meantime, we encourage you to consider using our online chat or email support options for faster assistance.
Please know that your feedback is valuable to us. If you have any other concerns or suggestions, please don't hesitate to reach out. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. -C.H.
Reviewed Aug. 19, 2024
I pay for your unlimited plan, 60gigs. Once I hit that mark, my service stops. I need to call you to get you to restart my service at the lower delivery rate. It is not just continuous. Should I go 10 gigs over, I must call you again and you seek approval for 10 more gigs. I will always be going over the 60 gig mark so I will always need to call you to provide what I am paying for. There are times when I have 4 bars at 5G and see my service slow down. It will continue to cycle, off and on, for a couple of days. Then the full 5G will return, only to have it happen again. I had a lot of issues with Verizon before I left but they always provided what I paid for. To be honest, I have started looking around for another isp. Not really satisfied with how you handled my business...
Hello, Sanford! Thank you for reaching out to share your experience with PureTalk. We apologize to hear that you've encountered issues with your unlimited data plan and service quality.
We understand your frustration with the need to call for service restarts and additional data allotments. Our goal is to provide a seamless and uninterrupted service experience. We'll investigate this matter further to determine how we can improve our processes to better meet your needs.
Regarding the intermittent 5G service, your device will switch between 4G or 5G service, depending on which network is available in the area your device is located in.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.- C.H.
Reviewed Aug. 17, 2024
I usually wait 30 minutes to 1 hour to be connected. One time the woman said there are a lot of people waiting still and I can't take up too much of her time. She sounded impatient and rude. Other times I called, the problems were fixed or resolved. The price is affordable than most other carriers though.
Hello, Nadia! We are truly sorry to hear about your recent customer service experience with PureTalk. We strive to provide excellent service to all of our customers, and it's disappointing to learn that your interaction did not meet our standards.
We understand the frustration caused by extended hold times. Please know that we are continually working to improve our customer service processes and reduce wait times.
Regarding your recent experience, we extend our sincerest apologies. Please be assured this interaction does not meet our high standards, and the matter is being properly investigated.
If you have any additional questions or concerns, please let us know. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback. We appreciate your business. -C.H.
Reviewed Aug. 16, 2024
Tried to call numerous times, left on hold. Never got through. No internet service available in many areas unless I had my wifi. Plan on discontinuing this service. Wow not enough bad things to say to even be able to submit this complaint. So telling that you have so many complaints, pretend to be a conservative site. Lies, lies and more lies.
Hello, Lydia! We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Thank you for your feedback, we appreciate your business! -C.H.
Reviewed Aug. 16, 2024
If only I had more options but living in the middle of nowhere Nebraska this is the only reasonable option.. My phone goes into SOS and no service a lot .. Very frustrating, missed calls since it acts like I have no service and I am on auto pay $94 month for 2 lines, so there is no reason for this happen.. Calling customer service is a waste of time since you will be on hold for over an hour.
Hello, Yvonne! We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 16, 2024
I signed up for Puretalk and was very happy with the price. I got my phone in the mail within 5 days which was great. BUT then I called to activate it and after 4 days in a row of trying to get someone in customer service I would hang up after being on hold for over an hour! I finally stood on the line until I got someone, it took 80 minutes! I canceled my service and told the lady on the line that I needed to send the phone back. She said she would email me a return label. But after 3 days and no email I had to call again because I did not want the phone. I finally got through the line and the representative that helped me was quite rude and not helpful at all. I asked for a supervisor and it took her around 15-20 minutes only to tell me she sent supervisor a note because she was not available and that I would get a call from her between 24-48 hours! That's horrible! No customer service at all!
Hello, Lynn! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
If you have any further questions or concerns, we're always happy to assist you. Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback. -C.H.
Reviewed Aug. 15, 2024
PureTalk is great if you don't have any problems. However, once you experience a problem, good luck getting any help! Their customer service is terrible. Their tech support is terrible. I have 3 lines with them and have been trying to port one of the lines out to another carrier. This has been going on for 3 months now and it's still not ported over. They keep changing their requirements for the porting. I had a problem with my phone working after uninstalling an eSIM card that I had while overseas. It took over a week before I got my phone working, which I solved myself. I had a tech support guy hang up on me and another transfer me to Apple tech support because she claimed it was my phone and not a PureTalk issue. It wasn't; it was a configuration problem that PureTalk could have solved. I dread calling customer service because I have to wait on hold for 30-45 minutes every time. I will be porting all of my lines out now and will not go back to them.
Hello, Jason! We are truly sorry to hear about the difficulties you've encountered with your PureTalk service. Your satisfaction is our top priority, and we apologize for your negative experiences.
We understand that porting a line out can be frustrating, especially when there are porting delays.
Regarding the eSIM issue, we apologize for the inconvenience and the time it took to resolve. We'd appreciate the opportunity to investigate your account further. A private message will be sent to gather your account information. Thank you for your feedback and for being a valued PureTalk customer. -C.H.
Reviewed Aug. 15, 2024
This company boasts lower costs, excellent customer service and cheaper phones. All this is false. I wanted to believe in them very much because of American owned and wounded warrior donations and was glad to let them upcharge me monthly. In the end I think they have a long ways to go to boast of anything more than being veteran owned. They have the longest wait times and are generally rude. It’s my guess they get a lot of reviews like this. To expensive. Rude and 0 customer service
Hello, Tom! We are truly sorry to hear about your negative experience with PureTalk. Your feedback is valuable to us, and we take it very seriously.
We understand that your expectations were not met, and we apologize for any inconvenience or frustration this may have caused. Our goal is to provide exceptional customer service and value to all our customers.
If you have any questions or concerns, our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 14, 2024
Love knowing the amount of my bill each month. Great coverage. I have issues with voice mail. The talk to text feature I use to enjoy, does not work. When I try to eliminate the need for a password to get my voicemail, it ALWAYS pops back on. And I don't always get my voicemail messages in a timely manner.
Hello, Pamela! Thank you for taking the time to share your feedback about your PureTalk service. We appreciate your business and value your input.
We understand you're experiencing some difficulties with your voicemail and talk-to-text features. We apologize for any inconvenience this may be causing.
To turn off the voicemail password from your phone:· Call your voicemail by dialing your mobile device number or holding 1
· Press star (*) to access your main menu
· In the Main Menu, press 4 for Personal Options
· Press 2 for Administrative Options
· Press 1 for Password Options
· Press 2 to Turn the Password On or Off
If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed Aug. 14, 2024
Last I decided to transfer our 4 family lines to Pure Talk. Today I'm transferring out because even though they may use the same networks (actually I just found they use AT&T's network) sadly they put you on the bottom of the line inside that network! Despite having the highest monthly package, and the most expensive, the service once you're out of your home wifi is horrible! I had nothing but complaints from my husband and both daughters on how slow their phones became. We have iphone 15 and 14's, so no, it's not the devices. I figured, let's give them a chance.
Then back in April this year, we went to visit my extended family in Mexico and we literally had NO phone service! I traveled with my daughter, her boyfriend and my husband. The only way we were able to have communication was because my daughter's boyfriend had his verizon phone with him. I figured, let's give them a chance... Mexico may be a new country for them.
Then I traveled with my husband to California and to my dismay, the same situation! Very slow phones or NO SERVICE in many places! I was driving in LA with the waze on, and the app would NOT refresh for miles! Now, trying to get customer service to transfer my phones out has been nothing but a nightmare! Today, I began calling at 10AM, it is now 1:56 and I'm still on hold for the 4th time. Each time I get back to the queue I have to wait at least 1/2 hour to get a live agent, customer service, porting agent or whomever they say I need to talk to next time! Please! Don’t waste your time and money with a company who is simply NOT ready to compete at any level or provide decent cell service, or customer service! Shame on the conservative celebrities that endorse them! I’ve had the worst experience!
Hello Fabiola! We are sorry to learn that you have decided to discontinue service with PureTalk. We sincerely apologize for any inconvenience you and your family may have experienced.
Your feedback is highly valued, and we have shared it with our leadership team for their review.
Should you require any further assistance, please don't hesitate to reach out to us. You can call our Customer Service team directly at 1-877-820-7873, or you can contact us through our Contact Form at https://www.puretalk.com/contact. -C.H.
Reviewed Aug. 13, 2024
25 minutes to get to CS. Unacceptable. 3 calls to resolve problem. 3 different answers. 4 time asked for supervisor. 10 minute wait then switched back to original tape. Not waiting 25 minutes again. Damn!!!
Hello, Gregory! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 13, 2024
The service with PureTalk is just as good as any other. The wait times for customer service are very long. I have bought two phones through Pure Talk and both have been below par. The first was a Blu G91s; from the word go, it was a piece of junk. If I didn't restart the phone at least every couple hours it would get sluggish and lock up. They never could resolve the problem. In just a few months of this, my phone died and never came back on. The matter was never resolved. I changed carriers and pitched that piece of junk phone in the junk drawer.
A couple of years later I gave Pure Talk another try. After only three months this Samsung a25 s stopped charging. It had a defective USB c port. So far, I have spent over 5 hours on the phone with customer support, tech support, and Samsung support. Tomorrow I'm supposed to mail it off to try to get this resolved. Don't know if this is going to get resolved or not. In my view, good coverage, decent customer service, bring your own device.
Hello, Charles! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
As you are currently enrolled in a Device Protection Plan, you may file a claim for the charger port online at https://www.squaretrade.com/coverage/.
Should you have additional questions or concerns, please let us know. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 12, 2024
The transition from my old cell service to Pure Talk was smooth. I only experienced 1 minor issue and the service was great on resolution it quickly and on the first call. I have no issues with calls on any of the 3 lines/phones I have in the plan. I instantly cut my cell bill by 153% from my old service. Very happy about that!
Hello, Craig! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Aug. 12, 2024
Definitely less expensive than the big carriers, but not sure if 3 or 4 hours of wasted time on hold is worth it after you sign up and try to add a single line. Not only do you spend 30 minutes plus on hold, but several times as we finally connected to a agent the line goes silent, and when they do call back, they don’t give you a chance to pick up! Not sure if any other major cell phone company is this bad.
Hello, Chris! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for the feedback! We appreciate your business! -C.H.
Reviewed Aug. 11, 2024
Don’t try to get any help from them on the weekends because you’ll stay on hold for eternity! The first photo is from Saturday during business hours right before I finally had to hang up. The second photo is from today (Sunday) as I’m still on hold!
Hello, Allowisjes! We're so sorry to hear you haven't had a great experience with PureTalk so far. We take customer service very seriously, and we apologize if you haven't gotten the help you deserve.
We understand the frustration of long wait times. We are experiencing higher-than-normal call volume, and we're working hard to get everyone helped as quickly as possible.
Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 10, 2024
My phone and internet weren't working, so I spent over an hour on hold to hear that I need to speak with tech support. Jasmine transferred me and I waited over an hour and got another customer serv rep who gave me tech support's direct number. I waited TWO hours plus and got a customer serv rep again - the call had cycled from tech support to them. I'll pay more for a plan from another company, because Pure Talk is the WORST phone company I've ever done business with, and that includes SPRINT for Pete's sake!
Hello, Gerald! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority.
We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for the feedback! We appreciate your business! -C.H.
Reviewed Aug. 10, 2024
I have used other carriers in the past and frequently had difficulty getting in touch with customer support. After switching to PureTalk, I was able to get in contact with customer support in a timely manner and was able to get my questions answered and issues resolved without being transferred from department to department in one single phone call. I enjoy my PureTalk service and recommend switching to PureTalk to everyone who is looking to switch from their current phone plan.
Hello, Trevor! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Aug. 10, 2024
I had great customer service agents. The wait time was incredibly long or the whole time so I just hung up. I have a life. I have things I have to do on hold for over an hour.!!! I still can’t use my phone.
Hello, Cherie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for the feedback! We appreciate your business! -C.H.
Reviewed Aug. 9, 2024
See above note, here is a bit more.Tthree efforts to port over old numbers, finally succeeded, main issue is the original cost I was quoted, then a second (higher cost) quoted, and then a final third cost, much higher than the previous two. I was pissed and still am.
Hello, Rich! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. The monthly cost is determined by multiple factors, such as the plan tiers chosen, if your lines are enrolled in device protection or identity protection, device financing, etc. To review your billing invoices, please log into your Account Portal and select the Billing tab. We apologize for the inconvenience caused. Thank you for the feedback! We appreciate your business! -C.H.
Reviewed Aug. 9, 2024
I have been a PureTalk (PT) customer for several years. For the most part I was happy with the price and cell service, until recently when my wife (who is a teacher) started having problems receiving texts from her boss and a couple other people. I just concluded she needed a new phone since it was an old Iphone11, running out memory and needed a new phone (Saturday). So I went to PT online attempting to buy a new phone, after hours online and not being able to buy a new phone, I then called them and sat on hold for over an hour before actually getting to talk to someone. The lady I finally talked to was helpful and got the new phone (I13) purchase all set up.
A couple days later (Wednesday) I get the phone, set it up and thought the problem is solved. Not so fast, over the next couple days wife realizes that the new phone is doing the exact same thing. I rush home from work and call Pure Talk, where I sit on hold for almost 3 hours, when they finally answered they tried going through steps to figure things out, maybe 10-15 minutes, she hung up on me without helping me one bit. Even worse she did not even try to call me back. After wasting all that time and being hung up on with no answer in site, I was done with them.
The next day (Saturday) I go to Xfinity to switch cell service, everything was going well and then it happened, they told me I had to call Pure Talk and get the Porting info from them. This whole thing went on for almost 7 hours and it was all because Pure Talk's terrible customer service. I was on hold with PT 3 different times for over an hour each time trying to get my number ported over. Not until the last call did I get any good info.
During the last call the lady tells me, "Oh you you are still in a finance contract with them and that might the problem," so I ask for what and how much, in which she tells me 9 dollars. I respond, "You guys have been holding me up over 9 dollars" and I immediately pay the $9, then the lady tells me she transferring me over to the Porting dept, "Oh in case you get cut off here is the direct number for the Porting dept." Why this number was not given to me during either of the first 2 calls (3-4 hours earlier), I do not understand. Anyway, I am happy to say after 7 hours sitting at the Xfinity store, with no food, no water, I am Xfinity customer and can go talk to someone face to face. No more Pure Talk for me!!!!
Hello, Daniel! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We hope to regain your trust in the future. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 8, 2024
I had this service for a while. I didn't have issues at the beginning, but now for the past week, I can't get through to dial out to someone, and while talking with people, the call drops. I will be looking at other carriers.
Hello, Karin! We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 8, 2024
I wanted to start with saying as a Veteran I love your business module. I switch over to Pure talk from AT&T due to the price but after this I have realized that you really get what you pay for. For the first 3 day everything was all good but after that me and my wife started to no little to no serves everywhere we went and at time could not even send take messages to ourselves. The Voice mail set up is super outdated and hard to go back to VM that you need to listen to later. Nothing would ever load on the phones unless we were on a WIFI network.
Hello, Alberto! Thank you for your service!
We're sorry to hear you're experiencing issues with your PureTalk service! Please accept our apologies for the inconvenience caused. Coverage may be impacted by terrain or local structures.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Thank you for the feedback! We appreciate your business! -C.H.
Reviewed Aug. 7, 2024
I called in to update payment and get my account fixed, because the person who initially made it messed my name and email up so I couldn't access anything online. Didn't want to call in because last time I got bounced around five times before someone was able to help me (Metro didn't want to switch me over). When I got through the wait list, I got received by a lady named Kylie (hope I got it right). She immediately knew what to do and got my account and payment information fixed and squared away. I could feel my frustration and anger melt away. She is everything a customer service rep should be. Whatever you guys are paying her, it's not enough. From the bottom of my heart, thank you.
Hello, Nathanael! We're thrilled to hear about Kylie's exceptional service! It's wonderful to know that she was able to quickly and efficiently resolve your account issues. Her dedication to providing excellent customer service is truly appreciated. We will be sure to pass along your compliments to her. Thank you for taking the time to share your positive experience. -C.H.
Reviewed Aug. 7, 2024
I switched to Puretalk because I was paying $200 a month for Verizon. Every year the cost kept going up. I made this switch in hopes others follow and bring the cost down across the board. I give 2 stars because the phone service is serviceable at best and the mobile network is virtually unusable. I pay $40 a month for 2 lines. I have no regrets.
Hello, Robert! Thank you for sharing your experience with us. We appreciate you choosing PureTalk as an alternative to higher-priced carriers. Your feedback regarding service and network performance is valuable. We're continually working to improve our network coverage and overall service quality.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed Aug. 7, 2024
When I transferred over from another company to Pure Talk, had nothing but problems. Could not open my cellular data and attempts to reach customer service were with extended wait times. Every time I call minimum 30 minutes on hold. Signal strength in my own home is one to two bars max. Conversations on the phone are very broken.
Hello, Randy! We apologize for the negative experience you’ve had with PureTalk. It's clear that your expectations for service have not been met. Issues with cellular data, long wait times, poor signal strength, and call quality are unacceptable.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Your feedback is valuable to us as we strive to improve our service. -C.H.
Reviewed Aug. 6, 2024
NEW CUSTOMERS PLEASE BEWARE! Should you need to, you will find it is ABSOLUTELY IMPOSSIBLE to get through to PureTalk "customer service". I have been attempting to pay my bill online for the last few days. My bank pays the amount and Puretalk declines the payment. I have spoken with my bank and they have checked on this issue and find the problem is on PureTalk's end. The problem is described by my bank as an issue with an "unmanned terminal". When I first signed on with Puretalk, it was easy to contact someone in "customer service". Now it is impossible regardless if you call from your phone or use the Puretalk toll free number. At the moment, I have been on Hold for 17 minutes and can assure you that I will be waiting a lot longer until I give up. What a JOKE this company is!
Hello! We sincerely apologize for the difficulties you're experiencing with your bill payment and customer service. Your feedback is important to us, and we’re committed to improving your experience.
We understand the frustration caused by payment declines and long wait times. To resolve the payment issue, please reach out to our Customer Service team at 1-877-820-7873 or dial 611 from your PureTalk phone. We can investigate the declined payment and assist you with alternative payment methods.
If you want to update your payment method, please log in to your Account Portal via our website at www.puretalk.com. Once logged in, click the ‘Billing’ tab and select Change Autopay. You must enter the new card information, CVV, and expiration date, then click ‘Submit.’
We are actively working to improve our customer service wait times and appreciate your patience. Thank you for bringing this to our attention. -C.H.
Reviewed Aug. 6, 2024
Pure Talk provides excellent, first-rate service. I have had no problems whatsoever with Pure Talk. It is delightful to have telephone service by a company of veterans who share my values. Pure Talk values patriotism, family, and traditional American Values. So do I. I wish all companies I patronize shared these values. It is nice to know there is at least one that does.
Hello, Reese! We're thrilled to hear you're having a fantastic experience with PureTalk! We strive to deliver exceptional value and service for our customers, and it's always rewarding to know we're achieving that.
If you'd like to spread the word about your positive PureTalk experience with friends and family, we offer our customers a $50 referral credit for each person who switches! There's no limit to how many people you can refer, so you can keep the savings coming your way. Learn more about our referral program here: https://www.puretalk.com/customer-referral-program.
Thanks again for choosing PureTalk, and for being a valued customer! -C.H.
Reviewed Aug. 4, 2024
My fiance and I in detail discussed his time in Europe and usage of our Pure Talk availability. Your employees lied about Europe and for 36 days we struggled with Pure Talk's coverage. I changed carriers as I was guaranteed I could communicate at will with my fiance didn't happen. Complete lies by your staff.
Hello, Gail! We sincerely apologize for the negative experience you and your fiancé had with our service while he was in Europe. Your trust in our company is important to us, and it’s clear we fell short of your expectations. We understand the frustration of unreliable service, especially when traveling abroad.
We value your feedback and will use it to improve our customer service and international coverage. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 3, 2024
The Internet service you guys provide is below par and your phone service as well, but I do like your low payments monthly, but I wonder if I should’ve stayed with Verizon. More expensive but better service.
Hi, Marvin! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 3, 2024
I am a long time customer of PureTalk but recently I cannot login to my account. It keeps telling me that they will send me an OTP code but it never comes. I can't get any further to my login page. As of this writing I have been waiting over an hour for customer service to pick up.
Hello, Walter! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We ask that you please reach out to our Customer Service department for further assistance concerning this matter. You may contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone.
Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 3, 2024
I was on a bike ride across Nevada and had cell coverage when my companion didn't. It worked great. He was able to call and visit with his wife for as long as he needed. The peace of mind was what was needed after a long day in the saddle.
Hello, Marjorie! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Aug. 2, 2024
LaToya patiently lead me through each step, describing exactly what I needed to do! She never got frustrated with my ineptness. When I didn't know where to go, she just guided me very capably. THANK YOU, LATOYA! What I expected to be an excruciating experience turned out to be a sigh of relief!
Hello, Becky! Amazing! We're pleased to hear that you had such a great experience with LaToya! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed Aug. 1, 2024
I have tried to call Pure Talk at least 3 times to get answers to questions that required verbal interaction and ended up hanging up in utter frustration after being on hold for at least 45 to 60 minutes. I have yet to reach a real person!! Please get a new hold message, by the way!! The price is right but the customer service needs help.
Hello, Cynthia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority.
We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.
Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback! We appreciate your business! -C.H.
Reviewed Aug. 1, 2024
I have Pure talk for quite a few years, lost count, initially, it was good, easy to get ahold of customer service on the phone, resolve problem etc. But this year, they are discontinuing my monthly plan, upgrade to a higher cost, I tried calling them on the phone, my frustration is very hard to find someone to talk to, you can be on hold for a very long time, 30 minutes and more, I tried different times, different days, the holding times is the same, very long. Seem like they are discouraging people from calling in, but to use the website. I have to say bad customer service.
Hello! We understand the frustration of long hold times, and we sincerely apologize for the inconvenience. We're actively working to improve staffing and efficiency to get you connected with a representative faster.
While our Customer Service team is always happy to assist you by phone, we are also available through our Contact Form at https://www.puretalk.com/contact and social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your patience and understanding. Your feedback helps us continuously improve the PureTalk experience. - A.M.
Reviewed July 30, 2024
Since my phone trade in in April 2024 I still didn't get credit for my trade in phone, I send email with question to Pure Talk before, but w/o real answer. Not really happy with my switch to Pure Talk, can anybody from Pure Talk to contact me and clear this mud? It will be really appreciated.
Hello, Joseph! We apologize for the inconvenience regarding the missing trade-in credit for your phone. We understand your frustration and appreciate you bringing this to our attention.
To resolve this issue promptly, a private message will be sent for further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed July 30, 2024
Had Verizon..no problems with using cell from home. I live in a rural area,..switched to Pure Talk...had issues with people hearing me right away... tried to resolve the problem through customer service to no avail... Four calls to customer service...average wait time 30 minutes, no good! I've left Pure Talk and have Consumer Cellular now... I can be heard now....three calls to customer service....average wait time, 3-5 minutes.
Hello, Brian! We appreciate you sharing your experience. It's disappointing to hear about the issues you encountered with call quality and customer service while using PureTalk. Your feedback about long wait times is something we take seriously. We're continually working to improve our customer service experience.
We’re glad to hear your call quality has improved. We value your business and hope you consider PureTalk again in the future. -C.H.
Reviewed July 30, 2024
I switched from a name-recognized service to PureTalk and am saving over $130 per month on our two lines. I have experienced no dropped calls or any “no service” areas thus far. I am eager to see how we do over our next vacation where the previous service was often spotty. I am very happy with the switch and wish I had discovered PureTalk many hundreds of dollars earlier.
Hello, Cynthia! Wow, we're thrilled to hear about your incredible savings and positive experience with PureTalk! It's fantastic to see how much you're enjoying the switch from your previous provider. We appreciate you sharing your enthusiasm about the service and your eagerness to test it out on your next vacation.
Your feedback about dropped calls and service areas is invaluable to us. We're confident that PureTalk will continue to impress, even in those areas where your previous carrier struggled.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk and for sharing your experience! -C.H.
Reviewed July 29, 2024
I switched my cell service to PureTalk and couldn't be more pleased. I get the same unlimited talk/text I had before, with better signal coverage for my area, and for a fraction of the cost I was paying before. This was a win-win for me! I tell people about PureTalk all the time and share how easy it was to make the switch. I am very happy I made the switch!
Wow, Deborah what a fantastic review! We're so happy to hear you're enjoying better coverage and huge savings with PureTalk. Your referral means the world to us, and we offer a referral credit that benefits you on your monthly service. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. Thank you for being a valued customer! -C.H.
Reviewed July 29, 2024
From customer service response, to technical support to the easy website to navigate, my experience has been stellar. After having been a Verizon customer for more than 15 years, this has been a refreshing, welcoming, positive customer experience from the start. There has been no pushiness or sales pitch, no gimmicks or extravagant promises, no additional add-on Disney or other promotional tag alongs. Just the phone, text and data that I want from a phone carrier. The best part is the company does not align with political policies or moral values that do not reflect my own.
Hello, Glen! We're thrilled to hear about your fantastic experience with us! Your kind words about our Customer Service, Technical Support, and website are incredibly rewarding.
It's wonderful to know that we were able to provide a refreshing change from your previous carrier. Our goal is to offer straightforward plans and exceptional service without any unnecessary extras.
Thank you for choosing us and for taking the time to share your positive feedback. We appreciate your business and look forward to continuing to serve you! -C.H.
Reviewed July 29, 2024
I joined Puretalk a year ago on a "free Samsung phone to make the switch" deal. I liked what the company stood for but unfortunately it's all a smokescreen. Phones went bad after 3 months. Service plan deductible is more than the crappy phones are worth. I've wasted hours on hold and talking to so-called "customer service" people. Have been purposely disconnected more time than I can count. Looks like my only choice is to pay a $188 ransom and sue them for breech of contract. Please be wary. There are a lot of GOOD companies out there. This isn't one, unfortunately.
Hello, Todd! We sincerely apologize for your negative experience with PureTalk. Your feedback is extremely valuable to us as we strive to improve our customers' satisfaction.
We understand that you've encountered significant issues with your phone and service. Your concerns about customer service and the overall experience are taken very seriously. All PureTalk devices come with a 1-year manufacturer’s warranty. If you’d like to learn more about that, our Customer Support team is also available via our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.
Reviewed July 29, 2024
Service on my phone is not a problem but trying to reach anyone in your customer service department for any reason is a nightmare. We’ve had extremely long hold times and I’m transferred from person to person to have my issues resolved.
Hello, William! We apologize for the difficulty you've experienced reaching our Customer Service department. Your time is valuable, and we understand how frustrating long hold times and transfers can be. We're committed to improving our customer support experience and appreciate you bringing this to our attention. If you have any additional questions or concerns, please call us at 1-877-820-7873. Our Customer Support Team is also available via our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.
Reviewed July 29, 2024
I’m an Arizona snowbird, living in the desert near Tucson in the winter, and in the mountains in Lakeside in the summer. I wasn’t sure that your service would work for me in both places, but I am really pleased with your service! No problems at all so far. With my previous service I had to go out of the house here in Lakeside to get a call! —Thanks!
Hello, Marlene! We're thrilled to hear that our service has exceeded your expectations as a snowbird! It's wonderful to know that you're enjoying uninterrupted service in both your Tucson and Lakeside homes. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. Thank you for choosing us!
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed July 29, 2024
My first phone conversion did not go smoothly: I was sent a defective SIM card. It took a little over a week to finally get it sorted. The next two phones were better, as they were newer and had eSIM capabilities. The $ savings is truly a massive benefit as compared with my prior carrier, AT&T. But, I’ve had difficulty with customer service availability on a recent issue involving getting a new iPhone. According to the general website, getting a new iPhone via PureTalk includes a $250 discount from “retail” (e.g., iPhone 15 is $579 vs $829).
The problem arises when, as a customer, you attempt to purchase via the PureTalk customer portal. At that point, the phone is listed for $829, period. I’ve tried to contact humans at PureTalk to have all this explained, to no avail. I might just want to wait for the iPhone 16 in any case, so the delay is not super critical, but it would be nice to get it all sorted out in the next few weeks at least.
Hello, W! Thank you for sharing your experience with PureTalk. We appreciate your honest feedback. We're glad to hear that the savings you've have been significant compared to your previous carrier.
We apologize for the initial issues with your SIM card and the ongoing difficulty you've encountered with purchasing a new iPhone. Your experience with customer service is not reflective of the support we strive to provide.
To receive the device discount, you must activate a new line of service, port a current phone number, remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Select the $30 or $35 plan to receive $100 off, the $45 plan for $150 off, the $55 plan for $200 off, or the $65 plan for $250 off.
A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Upgrades’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. The appropriate pricing for the existing line will be reflected in the cart. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed July 29, 2024
Setting up new phone became a 3 day ordeal with being on hold at least 30 min each time had to call. Harriet never called me back as promised (7-13) Stephen attempted to set up sims failed (7-14) Andrea tech support finally got sims correct but I'm still getting calls going straight to voice mail. Paying full price for phone with this customer service is not acceptable.
Hello, Gene! We sincerely apologize for the difficulties you encountered while setting up your new phone. Your experience is not reflective of the service we strive to provide. We understand your frustration with the extended wait times and the lack of follow-through from our representatives.
We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Our Customer Support team is also available via email using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.
Reviewed July 28, 2024
I was told my Samsung phone would work on the internet during sign up. It did at first, now it does not. Took 2 hrs to reach tech line, after two tries, was told my phone is not supported I need to purchase a new phone. I should have kept my old carrier, and may switch back.
Hello, Ed! We apologize for the inconvenience and frustration you're experiencing with your internet service. It's disappointing to hear that your Samsung phone, which was initially working, is now incompatible.
A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Upgrades’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.
Reviewed July 27, 2024
I'm not sure where these people live that say Puretalk has good coverage but I RV and have been up and down the US-coverage is very spotty and usually I (and the other 3 members of my family) only have 1-2 bars. We get very excited when we hit 3 bars! While puretalk is cheap with OK coverage, trying to get ahold of customer service is beyond frustrating! Now once you get ahold of them they are very nice, helpful and usually resolve issues promptly so that's not the issue.
My issue is waiting on hold for 28mins, 1 hr 28 mins, 34 mins etc. I have never waited less than 20mins for someone to answer the phone. It's more than frustrating especially since one of our phones' SIM stopped working recently (the other 3 SIMS mysteriously stopped working back in October all within 2 days of each other) and when they tried to switch it to eSIM they messed up my son's phone and now it looks like he has 2 services on 1 phone and still nothing's working. I am literally BACK on hold right now and it's been 20:18 mins.
Hello, Marie! We sincerely apologize for the extremely long wait times you've experienced and the ongoing issues with your service. Your feedback is invaluable to us as we strive to improve our customer experience.
We understand how frustrating it is to encounter these problems, especially when traveling. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please call our Technical Support team at 1-800-768-4360. We're also available via our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.
Reviewed July 26, 2024
So far, I'm quite pleased with the service and especially appreciate the Military Discount. Only one 'drop-out' where signal was 'lost', but near midnight a couple of weeks ago. I'm glad that PureTalk supports causes I also value and that profits do not support those who causes that oppose our REPUBLIC and what is stands for.
Hello, Gary! Thank you for your kind words and your support of PureTalk. We're glad you're enjoying our service and appreciate the military discount.
We're also sorry to hear about the signal dropout you experienced. We're always working to improve our network and are confident we can resolve this issue for you. Please reach out to our Customer Service team at 1-877-820-7873 if you need any further assistance. -C.H.
Reviewed July 26, 2024
My cell service in the town I live in is terrible. I drop calls all the time and there are miles of dead zones. I tried to contact pure talk and was on hold for one hour and no one picked up. I tried to call again and the call failed.
Hello, Michele! We apologize for the terrible service experience you've had with PureTalk. Dropped calls and dead zones are incredibly frustrating, and we understand your disappointment with our customer service. We value your feedback and are committed to improving our network and support.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed July 23, 2024
I'm still waiting for my 15% Military discount. I seem to be getting slower service when I'm streaming podcasts. I may have to upgrade my data to the next level. I would also like to get text notifications about my account and account status. I'm still not sure about staying with Pure Talk as my phone service company.
Hello, Joseph! We understand that you're not happy with your service. We apologize for any inconvenience this has caused. We would be happy to help you with your 15% military discount, streaming podcasts, and text notifications.
If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account.
To improve your streaming podcast experience, I recommend that you try the following:
-Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
-Your network settings may need to be reset. For instructions, visit www.puretalk.com/data.
Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed July 23, 2024
Placed call. You do not have a chat or email service. Took one hour and ten minutes to get an agent online. Asked about upgrading phones. Found out that the prices you list on your website are for new customers only. Existing customers pay 50% more. Website does not clarify the deal. Asked about Invoices. I have never received an invoice. You charge my Visa account, but I don't know what is billed. Having to place a call and wait more than an hour is not satisfactory.
Hello, Brian! We apologize for the frustrating experience you had. Your feedback is valuable to us as we strive to improve our customer service. We understand the inconvenience of long wait times and unclear pricing information. We’re committed to addressing these issues.
To receive the device discount, new/existing customers must add a new line of service.
Log into your Customer Portal to view a breakdown of your monthly bill. After logging into your Portal, monthly invoices may be viewed by clicking the Billing tab > scroll down to Transactions > next to the month you want to view, and selecting the icon on the far right-hand side. After selecting this icon, your invoice will open as a PDF.
We offer assistance via email and online chat. You may email us using the Contact Form at https://www.puretalk.com/contact. We're available on Facebook, Instagram, and Twitter for a live chat.
We appreciate your patience and understanding as we work to enhance our customer experience. -C.H.
Reviewed July 22, 2024
Unfortunately our experience has been very bad. We can only send out texts from certain areas of our home or must go outside to send. My children only call us on our house phone because they can never hear us on our cells. If you have any suggestions we would appreciate the help.
Hello, Kurt and Brenda! We apologize for the poor cell service experience you're having at your home. We understand how frustrating it is to have unreliable cell coverage, especially when communicating with family.
To help improve your signal, we recommend trying the following:
-Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
-Your network settings may need to be reset. For instructions, visit www.puretalk.com/data.
If these steps don't resolve the issue, we encourage you to contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Thank you for bringing this to our attention. We value your business and hope to find a solution that works for you. -C.H.
Reviewed July 21, 2024
With CC, I got a real live ENGLISH SPEAKING person, not like PT where I waited an hour to talk with someone and the couldn't understand them. Don't think the cost savings is worth the lack of service. Only redeeming reason is that PT is not a woke company with good service but a non-woke company with poor service.
Hello, C L! We understand you're unhappy with your recent PureTalk experience, and we sincerely apologize for that. We value your feedback and strive to deliver exceptional customer service. While our Customer Service team is always happy to assist you by phone, we are also available through our Contact Form at https://www.puretalk.com/contact and social media sites Facebook, Instagram, and X (Twitter) for live chat. We appreciate your patience and feedback. It helps us identify areas for improvement and ensure a better PureTalk experience. - A.M.
Reviewed July 21, 2024
I checked for service in my area before coming over from another carrier. The PureTalk map said there was 5G. Why does it take 3 days to receive texts and why are there delays in receiving voicemails? I contacted customer service and was told to reset the phone. I did as instructed and same issues. I use my phone for business. I can't have texts and voice messages coming 3 days after the fact. Disappointing.
Hello, Angela! Thank you for reaching out and sharing your experience with PureTalk. We sincerely apologize for the inconvenience caused by the delayed texts, voicemails, and the discrepancy with the 5G coverage in your area.
We understand how frustrating it is to have these issues, especially when you rely on your phone for business.
Coverage may be impacted by local terrain or structures. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed July 20, 2024
Wait time 1 hour 20 minutes. Horrible. Problem getting my phone released and back on hold over an hour again. Unacceptable by anybody's standard. When I told them I was leaving they didn't care enough to ask me why. I tried to stay American.
Hi, Patrick! We appreciate your patience while we process your port out request. We apologize that we couldn't immediately locate your account using the provided email address and ZIP code.
To assist you efficiently, we'll be sending you a private message shortly to gather some additional account information.
We value your feedback, and it plays a crucial role in enhancing the PureTalk experience for all our customers. - A.M.
Reviewed July 20, 2024
It drops the call, green button on the dial screen says call back. Trying again it drops it 4-5 times. In the middle of conversations, the call just shuts off. Should not have changed. Too many scam calls received, PureTalk needs its own scam call blocker. Cost is pretty good, but service needs improvement.
Hi, Pamela! We understand that encountering service issues can be disruptive. To help you regain connectivity quickly, please follow these troubleshooting steps specific to your device's operating system:
Android Users:Ensure Software Updates: Connect to Wi-Fi and navigate to Settings > System or Software update. Select "Check for updates" to install any available improvements.
Reset Network Settings: Go to Settings > System or General Management > Advanced > Reset options and choose "Reset network settings." This will refresh your network configuration.
Update APN Settings: Visit www.puretalk.com/data for specific instructions on updating your Access Point Name (APN) settings for optimal network connectivity.
iPhone Users:Toggle Airplane Mode: Activate Airplane Mode from Settings > Airplane Mode or the Control Center. Wait a few moments, then deactivate it to re-establish the connection.
Install Software Updates: Connect to Wi-Fi and navigate to Settings > General > Software Update to ensure your iPhone has the latest software.
Reset Network Settings (Caution): Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Please note: This will also reset Wi-Fi passwords, cellular settings, and VPN configurations.
Spam Blocking:While we don't currently offer a dedicated spam-blocking service, you can block unwanted callers directly through your device's call settings or utilize a third-party app. Additionally, registering your phone number on the National Do Not Call Registry at https://www.donotcall.gov/ can help reduce unwanted telemarketing calls.
Thank you for your feedback. We value your input and continuously strive to enhance the PureTalk experience. - A.M.
Reviewed July 19, 2024
I have, several times to call customer service and not been able to talk to rep., regarding complaints that my data isn't always available. Recently on a trip I had to use the internet connections at restaurants etc. to check messages. I also would like to purchase a phone and you don't offer re-built phones to current customers.
Hey, Kathleen! Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered reaching customer service and the inconvenience caused by your data not being consistently available. We understand how important it is to stay connected, especially while traveling.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed July 18, 2024
I've been a Puretalk customer for many years. Originally their customer service could be quickly reached. Recently they seem to put political ideology and quick profit over customer service. Last night I waited for Puretalk to answer their phone for an unacceptably long time. I was hanging on from 6:45 pm until I gave up at 8:55 pm. I don't think more than one or two customer service people are available, if that many. We're going to find another company.
Hi, Brion! Thank you for being a PureTalk customer for many years. We sincerely apologize for the long wait time you experienced reaching our Customer Service team. We understand your frustration and value your feedback.
Our focus is on providing excellent service to all our customers. We are currently experiencing a higher-than-usual call volume and are working diligently to increase our staffing levels to reduce wait times. If you have additional questions or concerns, please call us at 1-877-820-7873. We're also available via our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.
Reviewed July 17, 2024
I jumped ship from the AT&T machine finally to a cell phone company that aligns with my core values. Amazing service, value & coverage so far. I would highly recommend leaving any company that doesn't put Americans' values first. Thank you Pure Talk, I will be bringing the rest of my family and as many friends I can get to Pure Talk when their contracts are up.
Hello, Terry! We're thrilled you made the switch to PureTalk! It's fantastic to hear that our service, value, and coverage are exceeding your expectations. We strive to provide an exceptional customer experience.
Your recommendation means the world to us. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed July 17, 2024
I’m not very pleased with your service Wi-Fi. I have had much better coverage previously. While I gladly wanted to switch this service issue is a problem! I would like your feedback and possibly a phone call. Even this Description format makes me write more than needed! This description box is why I’m upset, all I want is at least the same wifi
Hello, Richard! Thank you for reaching out and letting us know about the recent issues with your coverage. We understand how frustrating it is to have a decline in service, especially after previously experiencing strong performance.
Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed July 17, 2024
I have had a very positive experience so far with PureTalk. I highly recommend PureTalk to everyone. They are very easy to work with and are based in the United States of America. They also back our veterans, which is very important to me! They are based in the United States of America and therefore you can understand them, when they are talking to you. They were very helpful in helping me transfer to them, from my previous company.
Hello, Cathy! Thank you so much for taking the time to leave such a positive review! We're thrilled to hear you've had a smooth transition to PureTalk and that our US-based Customer Service team was helpful. We appreciate your support for veterans, and we're proud to be a veteran-owned company.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed July 16, 2024
So I am on my dad's family plan, but I don't want to pester him about things with my phone. Right now I don't have Internet at home due to funds being short. But I depend on my phone for online business etc. so day after my phone bill was renewed I can't access the Internet through my data. I tried requesting my network to be reset but since my dad is the only one on the account I can't do nothing. Never had the Internet on unlimited data be shut off before. And living in a suburban area I can't always connect to the Cox wifi hotspot. So I feel like this is really stupid loophole. It's ridiculous. I can't even transfer money out of my savings in my cash app when I need gas. It's dumb. How many times I've reset my phone and network I haven't even went over the data percentage so I don't know. What I can do. Because I never had this happen before with this service.
Hello, Courtney! Once you reach your allotted amount of high-speed data, the speed throttles to about 256kbps. The data speed is slowed instead of charging our customers overage fees. You may upgrade your service plan at any time to increase the allotted high-speed data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H.
Reviewed July 15, 2024
I have had my phone number for over 20 years on a variety of networks. I never had an issue with spam calls. I switched to Pure talk, within one week, BAM 20 plus spam calls per day. I have blocked over 5000 numbers. It almost makes the phone non functional. So I am guessing that Pure Talk sells your phone number and data. I am a unhappy Marine.
So, I had an extra iphone. I activated another line with a new number. During that two weeks I had one phone call for a landscaper. I thought, "Great, this number must be ok." So I activated this line as my primary and changed my number. (What a pain in the butt that was.) Changing a number you had for 20 plus years. Two factor authentication. Doctor's offices etc..Two weeks in, it was great. Only calls from friends. Within one more week, twenty plus spam calls per day. I am right back where I was. This sucks. I did all this and accomplished nothing. I am on the "supposed" no call list. My only conclusion is Pure Talk sells your data. I have experienced horrible customer service with this company. It takes an hour to get a customer service agent. I'm guessing they grew too fast and did not hire enough support personnel.
Hello, John! We understand your frustration with the overwhelming number of spam calls you've received since switching to PureTalk. We apologize for the inconvenience and negative impact this has had on your experience.
Spam calls are a pervasive issue affecting many carriers, and we take this matter seriously. We are constantly working to implement new technologies and measures to combat this problem. Please be assured, we do not sell our customer's data. Our Privacy Policy can be found online at https://www.puretalk.com/privacy-policy.
There may be third-party applications that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/
To address your specific concerns about customer service, we apologize for the long wait times. We've been experiencing increased call volume and are actively working to expand our support team to improve wait times.
We appreciate your patience and understanding as we work to improve your experience. -C.H.
Reviewed July 15, 2024
I went to PureTalk about 3 months ago and the reception has been perfect, the phone itself I have had no problems at all and the cost is better than anyone one out there. So it is easy to say I give it a 5 out of 5 stars. Also customer service when I first set up the phone helped me instantly with all my questions.
Wow, Brian! What a fantastic review! We're overjoyed to hear that your PureTalk experience has been exceptional in every way. We're proud of our Customer Service team and appreciate you sharing your positive experience. If you ever have any questions or need assistance, please don't hesitate to reach out.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed July 15, 2024
I have definitely saved a lot of money going with PureTalk and the phone that came with the offer is great. I have no complaints so far with service or quality. They were also very helpful with switching from my previous plan. I recommend them especially to seniors through AMAC.
Hello, Linda! We're thrilled to hear you're saving money and enjoying your PureTalk service! Your satisfaction with our service and the switching process is fantastic. Thank you for recommending us to seniors through AMAC.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed July 14, 2024
I've had PureTalk cellular service for 9 years. I had no problems with dropped calls. You can't beat the monthly cost for unlimited service. You can also use your own phone or purchase one on the website.
Hello Susan! We're excited you're receiving excellent service since switching to PureTalk! Be sure to let your friends and family know about our superb service and value, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 12, 2024
I have been with PT well over 10 plus yrs. Hate/Love relationship. Cust. Service sucks. Wait times of over an hour. Worse than the IRS. Sometimes a bit snotty. But most of the time simply worthless. Tech support not far behind. In 10 yrs, one good tech guy. 2 Phones on separate accounts go out for no acknowledged reasons. Call 'em on a borrowed phone to find out why, no help, no records and then resorts to scripted checklist. Enacted a security protocol that sends a code to a non working phone. And God forbid you forget your email account address. No hints, no help. PT is a prepay service which means you prebuy a commodity. I was just informed that they are discontinuing the minute plan.
I Have thousands of paid for minutes in my account that are my property and there is no consideration of compensation. I bought those minutes. They tell you you don't lose them because they offer unlimited replacement plan at more money. Haven't used the minutes I paid for. What good are unlimited minutes going to do me? The AT&T carrier coverage has been wonderful with my traveling nationwide. But that doesn't matter if your PT phone doesn't function. Like I said, Hate/Love with the latter fading fast.
Hello, Allen! We sincerely appreciate you taking the time to share your experience with us. Your feedback is invaluable as we strive to improve our service.
Regarding the discontinuation of the minute plan and the lack of compensation for unused minutes, we understand your concern. With the Unlimited Talk & Text + 3GB Data plan, you'll receive unlimited talk minutes, unlimited texts, high-speed data, and mobile hotspot data. During the transition, your service will not be interrupted, and the change will take place smoothly.
If you require additional assistance, please email us using our Contact Form at https://www.puretalk.com/contact. You may also reach our Customer Service team at 1-877-820-7873. We're also available for assistance on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback and for being a valued PureTalk customer. We truly appreciate your business! -C.H.
Reviewed July 11, 2024
In our part of the world, ATT service is king. PureTalk being on their towers, with the price being 1/2 of what ATT charged years ago for comparable plans, is exactly what we needed. And as a veteran I appreciate this being a veteran start up company, and the discount that they give to veterans. Thank you! We’ve had zero problems attributed to PureTalk with our service. Highly recommend. Thanks you! LML
Hello, Larry! Thank you so much for the fantastic review! We're thrilled to hear PureTalk is meeting your needs and living up to your expectations. Having reliable service at a great price is what we strive for, and knowing we can support veterans like yourself makes it even more rewarding.
Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed July 10, 2024
I couldn't believe how easy it was to switch. I kept my phone number and smart phone I own. Switching out the card in the phone was simple and the instruction Pure Talk provided made it a snap, even for this tech challenged grandpa. Single strength and coverage is identical to what I had with Verizon. But for me personally, this was the ethical and right thing to do considering the groups Pure Talk donate to vs Verizon. Here's to our veterans!
Hi, Vincent! It's great to hear you had a smooth transition to PureTalk and that you're enjoying reliable coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 10, 2024
We were handed to a variety of service reps. during the time we started our transition to Pure Talk Wireless. At one point we were told that we would have a specific rep. but when we called back, we were told that the call center answered calls and we could not be transferred to another rep.
Hello, Thomas! We apologize for the inconvenience you experienced while transitioning to Pure Talk Wireless. We value your feedback and are committed to improving our customer experience. For further assistance please contact our customer support team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for your patience and understanding. -C.H.
Reviewed July 10, 2024
This is the worst service I have ever used. If you like being on hold... If you can get through that is. IT'S THE WORST OMG. IT'S THE WORST. I CANNOT GET THEM TO RELEASE MY NUMBER SO I CAN GO ELSEWHERE
Hello, David! We sincerely apologize for the frustrating experience you've had with our customer service. Your feedback is crucial to us as we strive to improve. We understand how upsetting it is to encounter long hold times and difficulties releasing your number. We're committed to assisting you and ensuring a swift resolution. Your satisfaction is our top priority.
To port your phone number to a new carrier, you must provide your new carrier with your PureTalk account number, account PIN, and full name and address exactly as they appear on your account. If this information needs to be updated, you may go online to www.puretalk.com and log into your Account Portal. The account number may also be viewed in the Account Portal, and a PIN may be set. If you choose not to establish an account PIN, you may utilize 0000 or 1111 as the PIN.
If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed July 9, 2024
I had experienced some fraud on my bank account and had my account locked down waiting on resolution and new card. They shut my service off when all I needed was a couple of days. When I called and spoke with them they had an attitude. I have constant dropped calls and dead spots so it really is not worth what I pay anyway. I have never been with any phone service that you could not get an extension. Life happens and sometimes you can’t help it. And finally the 50 minute wait time for them to even answer your call. Don’t attach our veterans to this service. They deserve better and so do your customers. Your grade is a big fat F.
Hi, Sherry! Thank you for taking the time to leave a review. We sincerely apologize for the frustration you experienced with your account suspension, dropped calls, and customer service interaction.
We understand how important it is to have uninterrupted service, especially during a situation like fraudulent activity on your account. We apologize that your service was suspended while waiting for a new card. We strive to protect our customers from financial loss, but we also recognize the need for continued communication.
Regarding the call wait times, we are constantly working to improve our customer service response times. We appreciate your feedback and will use it to address these issues.
We would love the opportunity to regain your trust. If you'd be willing, could you please contact us directly, our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. -C.H.
Reviewed July 9, 2024
I tried on two different occasions to call for support and each time I was on hold for 20 minutes before I gave up and hung up. I’m sorry for the low review but I expected more from Pure Talk than this. The upfront sales support was fine, but now on the back end, it seems quite different.
Hey Cyndee! Thank you for your feedback and we sincerely apologize for the long hold times you experienced when trying to reach customer support. We understand your frustration and disappointment, especially after a positive initial experience.
We are constantly working to improve our customer service offerings and appreciate you bringing this to our attention. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed July 7, 2024
I have called twice for supports. Both with prompt answered questions and guidance. I routinely get calls for Ali. Local, out of state and twice international which I choose not to answer. Settings to omit or drop numbers not in my personal number lists. Still ring through, I choice not to answer which is troublesome. I thought this A10 would fit my needs for calls, texts and basic internet. Not all my texts get through as expected. Facebook pics take minutes to load. I would like an up-grade.
Hi, Daniel! We understand how frustrating unwanted calls and texting issues can be. We sincerely apologize for the inconvenience this has caused you. Please call our Technical Support department at 800-768-4360 for troubleshooting steps. If you would like to upgrade your phone, log into your account portal at www.puretalk.com/account/login. After signing in, select the Upgrades tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed July 7, 2024
I have no data and no phone service. I am and have been up to date with my payments. I have tried to get support help me via email and call and it hasn’t been effective. At this point, I can’t leave home since I don’t have data to connect to maps or service to call or receive calls in case of an emergency!!
Hello, Liana! We're sorry to hear that you're experiencing service issues. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed July 6, 2024
I tried to transfer from Verizon to Puretalk. I double checked if my phone was compatible, and asked a customer service to verify. They said yes. I transferred over, was activated incomplete. "You may now use your phone." I was told. Turns out my phone was not compatible. I was told to go back to Verizon to try to re-activate my old plan. Verizon could not. In the end, I had NO PHONE SERVICE AT ALL! I have to order a new SIM from Verizon and will not have service for 4 days. I also had to pay a fee to Verizon and now my bill is even higher than before. DON'T DO IT!!! I was misled and couldn't get help after hours by the time I was off the phone with Verizon. Puretalk let me down and cost me money and days with no phone. NO STARS.
Hello, Daniel! We're sorry to hear about your experience with PureTalk. Please accept our sincere apologies for the miscommunication regarding your phone's compatibility. We would appreciate the opportunity to look into your account further. However, we were unable to locate an account with the email and ZIP code you provided. We will send you a private message shortly so we can gather your information. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed July 5, 2024
I was excited to sign up with PureTalk because of your rates, your support for Vets & your claim to have the "same coverage" as the larger providers. I live in a rural area & was disappointed to have nothing but problems connecting and holding calls. I called you several times but couldn't stay on hold for more than 1 hour. I did get through once & thought your tech fixed the issue but it wasn't fixed. I finally canceled your service & was further disappointed that you insisted that I pay for the phone I can't use just because I was past the 30-day guarantee. You didn't hold up your end of the bargain, but you required me to pay to get away from you. I was hoping I'd never have to use Verizon or Comcast again, but I'm back with Comcast because at least my calls will go through.
Hello, Jennifer! We sincerely apologize for the inconvenience you experienced. We value your business and strive to provide excellent customer service at all times. If you encountered long wait times or any other issues, please know that we're actively working to improve those areas. Outdoor coverage can sometimes differ from indoor coverage due to terrain and structures. We understand your frustration with the 30-month sales agreement. The details of this agreement, including the early termination fee structure, are outlined in the contract you received via email on March 16, 2024. We appreciate your feedback. It helps us identify areas for improvement and ensure a better PureTalk experience for all our customers. Please don't hesitate to contact us at 1-877-820-7873 if you have any further questions or require additional assistance. - A.M.
Reviewed July 5, 2024
I am slowly switching all of our lines over to Pure Talk. Way better value and USA customer service has been great. Signal is pretty good. So far I am very happy!! We will continue to recommend you to all my friends. Signal could be better at times but overall better than US Cellular which is what all our other lines are through. Also your phone prices are very competitive.
Thank you for switching to PureTalk, Anthony! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 5, 2024
There are many times my phone does not receive texts from other people even though they send them to me. Other times I see a 'veil' over my screen and think someone else is using my telephone #. In fact when I investigated my number I could see that some else had it in the past. And strangely I would get text or see that that person had texted or received texts on my phone. I'd also like to be able to download my call detail, but can't find a way to do that on the website. Calls to customer service for help end up being super long wait times and I eventually hang up.
Hi, Christine! We understand how frustrating it can be to experience texting issues. We sincerely apologize for the inconvenience this has caused, especially with the long hold times to reach Customer Service. Please call our Technical Support department directly at 800-768-4360 for further assistance. - A.M.
Reviewed July 4, 2024
It doesn't appear that I have any data when I am not on wifi any longer. I am saddened by this situation. I suppose I could just move along to another provider down the line to see if the data would improve any at all... Then one day, I may be happy again!
Hello, Raymond! We know how frustrating it is to be without mobile data. Let's get you back online. Here are a couple of quick fixes you can try:
Software Update: Make sure your device is running the latest software. This often includes updates for your carrier as well. You can usually find these updates in your Settings menu under "Software Update" or "General" > "Software Update".Network Reset: Sometimes a simple network reset can clear up connection issues. Head over to our website at www.puretalk.com/data for specific instructions on resetting your network settings.
If these steps don't work, don't hesitate to reach out to our support team. We're available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. - A.M.
Reviewed July 4, 2024
Customer service is nonexistent. Every time I have called I have been on hold a minimum of one hour. It's disgusting. There is only one phone number and no way to reach an operator in a timely manner.
Hello, Endrea! We sincerely apologize for the long wait times you've experienced reaching our customer service team. We understand how frustrating this must be, and it's not the level of service we strive to provide.
We're happy to assist you with any questions or concerns. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for contacting the PureTalk Support team! Thank you for your patience and feedback. We appreciate your business. -C.H.
Reviewed July 3, 2024
If you have an issue be prepared to sit on hold for a minimum of 40 minutes and then you may get to talk to someone or you will (like me) get disconnected. This is a worthless phone system. It "MAY" be less expensive" BUT the old adage hold true here-"YOU GET WHAT YOU PAY FOR!" I have tried for weeks to talk to someone and sit on hold for 30+ minutes and either get disconnected when transferred to untech support told they do not see a problem. Pay more. Get more. I switched to PT November 2023, mistake, mistake. Mistake.
Hello, M J! Thank you for taking the time to share your recent experience with our phone system. We sincerely apologize for the long hold times and disconnections you've encountered. This is not the level of service we strive to provide, and we understand your frustration.
We are actively working on improving our phone support wait times. In the meantime, we would like to offer you some alternative options for reaching support:
Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for contacting the PureTalk Support team! We appreciate your business! -C.H.
Reviewed July 3, 2024
Purchased a phone for my son. We were told we could pay off early. I tried to make a payment on the phone. Upon searching on the website and not finding where I could make a payment, I called customer service. I was on hold for over 30 minutes without even talking to someone. Then once I was able to talk to a customer service rep I was told I have to pay off in full. There is nowhere to make payments just on the phone and YOU SHOULD BE ABLE TO MAKE A PAYMENT OTHER THAN PAYING IT OFF IN FULL! This is very frustrating. You would think that the company would rather have a phone paid off sooner than 30 months. This will deter me from purchasing another phone from them. Customer service rep was very understanding at my frustration.
Hello, Heather! Thank you for your feedback and for choosing us for your son's phone. We understand your frustration regarding the early payment options and the long wait time with customer service.
We apologize that the information about early payments and the process itself wasn't readily available. We're working on improving our website and customer service experience to make it easier to find payment options and reduce wait times.
We don't currently offer partial early payments online or by phone. We appreciate your understanding and apologize for the inconvenience. We value your business and hope this clarifies the early payment options. If you have any further questions or need assistance processing a full payoff, please don't hesitate to reach out to us at 1-877-820-7873. Thank you for contacting the PureTalk Support team! We appreciate your business! -C.H.
Reviewed July 2, 2024
I'm a long time Pure Talk customer, but now in a nightmare because of their authentication which leaves me blocked out when I don't get their texts. I can't make any changes to the account, which is on auto pay, and as the customer rep said there is nothing they can do. Right now the plan is useless because I needed to upgrade for more internet time for work, and now after 40 minutes on the phone with them, I have to figure out how to close the account because I have no access and no one who can help!
Hello, Nancy! We sincerely apologize for the negative experience you've had with our authentication process. We value you as a long-time PureTalk customer and understand the importance of maintaining account access.
Please check your Spam text message folder. We prioritize customer account security, agents can't make account changes without the proper account verification. We apologize for the inconvenience caused. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed July 2, 2024
Signed up for 3 lines. Received a discount on 2 new phones, totaling $400. I had to port a work number to the account and change on of the numbers. I noticed a charge on my credit card for $172 and called customer service to see what the charge was. The charge was for cancelling an account early, which I still have. Puretalk said they couldn't do anything as I violated the contract when it was them who violated it. BE CAREFUL. CHECK YOUR STATEMENTS REGULARLY.
Hello, Stephen! Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration caused by the unexpected charge on your credit card. It sounds like there may have been a misunderstanding regarding the early termination fee.
We understand the importance of clear communication and accurate billing. We take all customer concerns seriously and want to work towards a resolution. To investigate this further a private message was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed July 2, 2024
PureTalk lures you in with cheap rates and affordable phones. But when you break your phone if you can not afford a $200-$300 phone (paid for in full) then you're out of luck. Pure Talk does not offer any upgrades or discounts to existing customers. If you are looking for realistic phone company that helps keep you in a phone when life happens do not use this company. They don't care about loyal customers.
Hello, James! Thank you for your feedback. We understand your frustration regarding the device discount offer and apologize if it caused any confusion. To clarify, the device discount is available for new lines of service.
We appreciate your loyalty as an existing customer and want to assure you that we offer various plans to fit different needs. While we may not always have upgrade discounts for existing lines, we strive to provide competitive plan rates and excellent service.
We empathize with your situation and understand that unexpected events can occur. If you'd like to discuss your phone options further, our Customer Service team is happy to explore alternative solutions, such as in-house financing. We also offer financing through our trusted partner, Affirm, and you can apply with them at checkout. Alternatively, you can choose to pay the device in full. Please feel free to reach us at 877-820-7873. -C.H.
Reviewed July 1, 2024
My wife and I purchased our Galaxy S22 phones thru Verizon a couple years ago. After converting to PureTalk earlier this year, we still have vestiges of Verizon apps on our phones and are not sure if or how they should/can be used or should/can we get rid of them safely. Still getting used to some of the way PureTalk does things vs Verizon. But overall we like the value we are getting.
Hello, Charles! Thanks for reaching out about your Verizon apps and your transition to PureTalk. We can definitely help with that!
Here's how to remove applications on your Galaxy S22:
Go to Settings > Apps.Tap the app you want to remove.
Tap Uninstall.
Important note: Some Verizon apps might be system apps and won't be able to be uninstalled completely. Disabling them is usually the best option in those cases.
As for getting used to PureTalk's system, don't hesitate to reach out if you have any questions! We have plenty of resources available online and our support team is always happy to help in any way they can.
We're glad you're enjoying the value you're getting with PureTalk! -C.H.
Reviewed June 30, 2024
Over the past 3-4 weeks data has been spotty, and hasn’t been working most days. Even after restarting my phone multiple times and trying any fix I could think of, data still doesn’t always work. This is getting incredibly frustrating because there has been multiple occasions where I’ve needed to search for something while at work or while away from wifi and can’t because my data won’t work.
Hi, Shane! We're sorry to hear you're experiencing issues accessing data. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. You may monitor your data usage through your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed June 29, 2024
If I could give zero stars I would. I urge anyone considering PT to Read every single bad review about dealing with them in any fashion! My husband and I had 2 separate acounts with PT. We decided to swap phones and he put his SIM in my phone and used it. Evidently that triggered PT to stop taking payments out of my account for that phone! I called them multiple times to tell PT that they weren’t taking payments out of my account and they said they would look into it and call me back. I called 6 times in total and never got this issue resolved. They never took payments again…. Fast forward one year….
6/26/24. My husband's phone stops working. I call PT CS (hold for 35 mins) and they tell me easy issue to resolve, they merged mine and my husband's accounts together, put in an IT ticket to get his phone reconnected and start taking payments out of my account again. Should take less than 24hrs. 6/27. Call PT CS again since there no resolution… give them the IT case #. After holding 45 minutes CS hops back on the line and says IT couldn’t help us because the phone is now in collections…WTH.
6/27. Call the collections # CS gave me. Collections dept says they don’t have anything in collections. 6/27. Receive a call back from a Manager at PT. They tell me they are so sorry and that this is PT's fault and she will call me back today with resolution. 6/28. Never received a call back from the Manager. Call and hold for 22 minutes and explain this whole crap show to her and she says, "Oh you need to talk to Tech Support…" I wait on hold for tech support for 45 MORE minutes. I explain the situation to TS and she says, "I’m sorry this is a CS issue." At this point I’m ANGRY. I ask her to connect me with a Manager because we have now been without a phone for almost 4 days! She puts me on hold for 20 more minutes and comes on the line to tell me that the manager put an IT ticket in to get the phone reconnected and it will be resolved Monday…
Are you kidding me. So then what is going to happen? IT is going to say it’s in collections again?? I cannot believe the customer service I’ve gotten. We signed up for this company hearing about the rave reviews that Rush Limbaugh gave this company (that’s how long we’ve been with PT 2021. Hands down the best service, American company, best customer service). It was actually great until it wasn’t… Still no resolution and it’s PT's fault!
Hi, Heather! We're sorry to hear about your experience with your monthly payments and our Customer Service department. We sincerely apologize for the inconvenience this caused and the confusion with your phone status. We understand how frustrating this must be. When your accounts were merged, an error occurred, mistakenly marking your phone as blocked for collection. This was fixed by our Loss Prevention team on July 1st, and your phone should now be fully functional. Our Customer Service and Technical Support agents informed you about the correction and addressed any remaining service issues you were experiencing. If you continue to experience issues, please email us using the Contact Form at https://www.puretalk.com/contact and include your PureTalk phone number. We're also available on social media sites Facebook, Instagram, and X (Twitter) for a live chat. We appreciate your patience and feedback. It helps us identify areas for improvement and ensure a smoother experience for all PureTalk customers. - A.M.
Reviewed June 28, 2024
I wanted the advertised unlimited data with 30GB hotspot plan which according to their website “WAS” $65 but is now $32.50 per month. When I call, they claim that it’s $32.50 only for the 1st month. This is false advertising because their website specifically states “$32.50 per month.”
Hello, Morris! Thank you for bringing this to our attention. Our 50% plan discount will only be applied to the first month of service. After the first month, the cost will increase to our standard price. We understand this might not have been clear on our website, and we apologize for any confusion. We're always working to improve our communication, and we'll definitely pass your feedback on to our leadership team to make the discount details more transparent. - A.M.
Reviewed June 28, 2024
Terrible phone was sent to me. (Plastic junk.) I was charged $200 for the phone and spent 7 hours with 4 different customer support people and none of them could get the phone to start working. Minimum hold time waiting to speak to a rep is 35 or more minutes. Completely unacceptable!! I have to return the new phone but needed a return mailing label emailed to me. They said it could take up to 48 hours to be emailed to me???? It has been a month and 3 phone calls later, still no label sent. Reps are rude, lazy, good for nothing. I don't remember the pin # so now they won't talk to me about my account or issues. Do not transfer to Pure Talk. They are thieves!!
Hello, Patrick! We sincerely apologize for the inconvenience caused by the missing return label and any shortcomings in your customer service experience. At PureTalk, we strive to deliver exceptional service every time. Please be sure to check the spam/junk folder of the email address listed on your PureTalk account, as it may have been filtered from your inbox. If it still does not appear, please let us know and we will be happy to resend it via email or mail. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. To ensure your account security, you'll be asked to verify your account PIN when contacting Customer Service. You can easily update your PIN through your account portal at www.puretalk.com/account/login. After signing in, select the Profile tab. Thank you for your feedback. It's valuable to us as we continually work to improve the PureTalk experience for our customers. - A.M.
Reviewed June 28, 2024
If I could write a review with zero stars I would. I have been on the phone with PureTalk for the last 3 hours and 33 minutes. Mostly on hold. They have charged me 193.32 for not activating my phone within 30 days but can't tell me how they got to that number. Their customer service is lacking to say the least. Once in a Blue moon you get someone on the line who actually cares about your problem, but not often. I will end my contract as soon as I can. I think their phones they give you are refurbished. Mine does not work correctly about half the time.
Hello, Karrie! We understand the frustration of being on hold for a long time. We sincerely apologize for the inconvenience. We're actively working to reduce wait times and appreciate your patience. While our Customer Service team is always happy to assist you by phone, we are also available through our contact form at https://www.puretalk.com/contact and social media sites Facebook, Instagram, and X (Twitter) for live chat. We will send you a private message with further information regarding your owed balance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed June 28, 2024
I am happy since switching to Pure Talk. I had a little difficulty keeping my same number, but after that was resolved, I have had no trouble! I like that the company is ** owned and when I have to speak to someone, they speak English as a first language.
Hi, Lois! While we're sorry to hear you had some difficulties transferring your phone number, we're thrilled you're enjoying your service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 27, 2024
One of the key things I look for in picking who to use for my phone service is cost, and PureTalk delivered on that for me. I got the basic plan for two phone lines, and 3g of data. (3g is tight, but if I stay off my phone at work, it is enough. I listen to podcasts on my way to work, so 3g only last 15ish days for me.) It cost me around $41 a month. The next thing is, can I keep my old number. Don't want to have to update all my contacts. PureTalk let me use my old number! It was a win win for me. In the process I also got the virtual sim, which was a new thing for me. It took a little bit of reading, but everything worked out well in the end. Lastly any question that I still needed help with was solved with just a quick call to the help line. Thanks PureTalk.
Hello, Andrew! We're glad you're happy with our affordable prices! You can easily upgrade your plan or add more data anytime through your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 27, 2024
I had tremendous help from this company from switching carriers to setting up my iPhone with eSim. From start to finish, I had a wonderfully knowledgeable technician on how the iPhone works. Each step was exactly what was on my iPhone so I had no trouble finding what I was to do. I am so happy I switched to PureTalk!!
Thank you for switching to PureTalk, Debbie! We're so glad to hear our agents made your experience a smooth one! We take pride in going the extra mile to assist customers at every step. Thank you for your feedback, and for choosing PureTalk! We value your business. - A.M.
Reviewed June 27, 2024
The phone service is as good as I was receiving from ATT and half the cost. The only negative thing about Pure Talk is when calling I have to wait at least 20 to 30 minutes before customer service answers my call. This is too long waiting. I have no regrets changing our cell service over.
Hi, Jerry! We're thrilled you're saving money with PureTalk! We know long hold times can be a pain, and we apologize for any frustration you've experienced. In addition to phone support, you can also reach us quickly through our contact form at https://www.puretalk.com/contact or live chat on Facebook, Instagram, and X (Twitter). Thanks for your feedback, and we appreciate you choosing PureTalk! - A.M.
Reviewed June 27, 2024
I tried to become a new client of this company, but I couldn't because of technical problems (doesn't recognize my address, can't add apartment number) at the stage of filling in the form of payment address. I called the number and waited 20 minutes. I'm not ready to spend so much time.
Hello, Max! Thank you for reaching out and for your interest in PureTalk! We apologize for the technical difficulties you encountered while trying to set up your service and the long wait time on the phone. We understand this must have been frustrating.
We want to assure you that our customer service team is available to help with these technical issues. If you'd like to try again, we can have a dedicated agent walk you through the process over the phone and ensure your address is entered correctly. This would likely be much faster than waiting on hold.
Please provide us with your email address, contact number, and the best time to reach you! We hope to hear from you soon.
We appreciate your patience and hope we can still welcome you to PureTalk! -C.H.
Reviewed June 26, 2024
I do not like my Nokia flip phone. It's not very intuitive and it didn't come with any kind of documentation or operators guide. When I called your customer service number, I talked to one of your representatives that must've been having a bad day so my debut with Pure Talk is not good. I've contacted Pure Talk several times since with much better results and very helpful, professional people.
Hello, Jerry! Thank you for sharing your honest feedback about your experience with PureTalk so far. We understand your frustration with the lack of a user guide for your Nokia flip phone and apologize that your initial call to customer service wasn't ideal.
We strive to provide a smooth transition for all our customers, and it sounds like we fell short in your case. We're happy to hear that your subsequent interactions with our team have been positive.
Here are a couple of ways we can help improve your experience:
User Guide: While many flip phones are fairly intuitive, a user guide can be very helpful. You can easily download the user guide for your specific Nokia flip phone model by visiting Nokia's online support portal: https://www.hmd.com/en_int/support. Simply select your device model from the list and download the user guide in PDF format.
Troubleshooting: If you're still having any difficulties with your phone, our customer service team is happy to help! We have specialists who can answer your questions and walk you through troubleshooting steps.We appreciate your continued patience and understanding. PureTalk is committed to providing excellent service to all our customers, and your feedback helps us improve.
Please don't hesitate to reach out to us directly if you have any further questions or need additional assistance. -C.H.
Reviewed June 26, 2024
I had to call to transfer my eSIM to my new phone. It’s great that they were open on Sunday. It’s great that the lady spoke English that I could understand. She was very helpful and friendly. She walked me through the simple process and got the job done. I’m a happy customer!
Hello, Sharon! Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that our customer service representative was able to assist you with transferring your eSIM to your new phone on Sunday.
We understand the importance of clear communication and accessibility, so we're glad you were able to understand the representative and that they were friendly and helpful throughout the process.
We appreciate your business and are happy to have you as a satisfied PureTalk customer! -C.H.
Reviewed June 26, 2024
I’ve been sitting on hold for over 45 minutes listening to a loop about how great Pure Talk is and how they have all US-based customer service. What they don’t tell you is they have 2 people on their customer service team so you’ll be on hold for hours if they actually get to your call. They do not respond to the email form on the webpage in a timely manner.
My son’s phone was turned off after my credit card that was on auto-pay was cancelled because of a fraudulent charge. When we realized his phone was not working, I tried to log in to pay and it requires two-factor authentication to log in, but the phone number to send the two-factor authentication code is turned off- no problem, there’s a link at the bottom of the screen for quick pay without logging in. It allowed us to update the card on file for auto pay and everything, then we can get logged in and straighten out the two-factor authentication problem. Payment form updated, but service was never restored.
Hello, Micheal! Thank you for contacting PureTalk. We sincerely apologize for the long wait time you experienced and the frustration it caused. We understand your urgency in getting your son's service restored, and we are committed to resolving this issue for you as quickly as possible.
Regarding Long Hold Times:
We are aware that our wait times have been longer than usual recently. We are actively working to increase our customer service staff to ensure you can reach a representative in a timely manner. In the meantime, we recommend trying our online chat support option, which may have a shorter wait time.
Regarding Email Support:
We apologize if you haven't received a timely response to your email inquiry. We are working on improving our email response times and appreciate your patience.
Regarding Service Outage:
We understand that your son's service was disconnected due to a failed auto-pay attempt. It's great that you were able to update the payment information through the quick pay option. However, we apologize that the service wasn't automatically restored.
To get your son's service back online as soon as possible, please be sure the device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.
The network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed June 25, 2024
I had been with a different cellular phone company for 25-30 years. Upon my retirement, I soon realized I had to cut my monthly expenses. My husband had subscribed to the AMAC Magazine and I saw the Pure Talk Cellular ad. I had also heard about Pure Talk from Sean Hannity as well as some others talking about this being a American Based Company. It was on 5/11/24, that I made the decision to give Pure Talk a call. I spoke with a Ms. **, she was very helpful and I purchased a IPAD Tablet for my husband. This Tablet was financed with Pure Talk with no interest.
In addition, my monthly bill & payment for the IPAD was half what I was paying from the previous cellular phone company. Today, 6/24/24, I had some questions regarding my account. I was able to speak with Mr. **. Both Ms. ** and Mr. ** were friendly, professional and very helpful with my questions & concerns. I spoke to Mr. ** two different times today. I apologized that I needed to call him back. He was cordial and told me, that was why he was there - it was to help me. This man went beyond the call of duty. Excellent customer skills and help aren't always extended to callers today. I kept telling Mr. ** how much I appreciated all help. Yes, I would and have recommended to my friends & family, Pure Talk USA.
Hello, Pat! Thank you so much for taking the time to share your positive experience with PureTalk! We're thrilled to hear that you've found our services to be a great fit for you, especially after so many years with another provider.
We understand the importance of managing monthly expenses after retirement, and we're glad that PureTalk could help you achieve significant savings. It's always rewarding to know that our commitment to affordability is making a real difference for our customers.
We're also incredibly proud of our team members. Their dedication to providing friendly, professional, and helpful service is exactly what we strive for at PureTalk. It's fantastic to hear that they both went above and beyond to address your questions and concerns. We'll be sure to pass on your kind words about their excellent customer service – it's truly motivating for our team to know their efforts are appreciated.
We're so happy you've chosen PureTalk, and we appreciate you recommending us to your friends and family. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! -C.H.
Reviewed June 25, 2024
I have 4 lines with PureTalk. When I was onboarded my operator was named Roy. He got my address wrong, misspelled my name, wouldn’t let me purchase a device. I think he didn’t know how. So when it comes time to verify, when I call in, almost impossible because I have to guess his misspellings. Omg the other thing you need to know is you will always always be on hold in excess of 30 minutes and 1 hour is not out of the question. I truly regret going with pure talk. Zero stars.
Hello, Ron! Thank you for contacting PureTalk and for bringing your recent experience to our attention. We sincerely apologize for the onboarding issues you encountered, including the incorrect address, misspelled name, and difficulty purchasing a device. We understand this must have been frustrating, and we value your feedback to improve our customer service.
We appreciate your patience regarding the hold times you've experienced when calling in for verification. We are constantly working to improve our customer service response times and are actively looking for ways to reduce wait times
We value your business and hope to regain your trust. Please don't hesitate to contact us if you have any further questions or concerns. -C.H.
Reviewed June 24, 2024
My wife's phone ** had her physical sim go bad. It took three phone calls over multiple days to finally have an agent assign her with an esim that fixed her issue. The first agent was good, the second agent not so much and like I indicated, the third fixed the issue quickly.
Hello, Kevin! Thank you for contacting PureTalk and for your patience throughout this process. We sincerely apologize for the inconvenience caused by the damaged SIM card and the initial challenges you faced in receiving a replacement eSIM.
We're happy to hear that the third representative resolved the issue quickly by assigning an eSIM to your wife's phone. We understand the frustration of multiple calls, and we appreciate you bringing this to our attention.
We are continuously working to improve our customer service experience. We will use your feedback to ensure our agents are providing consistent and efficient support. -C.H.
Reviewed June 22, 2024
I have been with PureTalk 6 weeks. To date, my coverage is good and the pricing is great. Their customer service is not good and difficult to get them on the phone. When trying to add a line on Saturday, I waited 45 minutes and gave up as they must have one rep on weekends. Will try doing again during the week. You would think adding a line might get priority over a regular customer service call.
Hello Guy! Thank you for your honest feedback about your experience with PureTalk. We're thrilled to hear you're happy with our coverage and pricing! However, we understand your frustration regarding the wait time to reach customer service, especially when trying to add a new line.
We apologize for the inconvenience caused by the long hold times on weekends. We continuously strive to improve our customer service accessibility and are aware that wait times can be longer on Saturdays.
In the meantime, to expedite adding a new line during the week, you can also try these options:
Visit our online portal to manage your account, which will allow you to add a line electronically.
We appreciate your patience and continued loyalty to PureTalk. If you have any further questions or experience further difficulties adding a line, please don't hesitate to reach out via social media or try calling us again during weekdays. -C.H.
Reviewed June 22, 2024
I have talked to two representatives about the service I receive. Very little tower connection and very slow slow internet. The carrier I had was much better. Switched for new phone and ads were saying service would be as good as the larger companies. The person I spoke to assured me I would have great coverage.
Hello, Ronald! Thank you for contacting PureTalk and for sharing your feedback about your experience. We sincerely apologize that you've encountered issues with tower connection and internet speed. We understand how frustrating it can be not to have the reliable service you deserve, especially after being assured of great coverage.
We recommend these troubleshooting steps that might help:
Restart your phone: A simple restart can often resolve connectivity issues.Check Network Settings: Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data.
We're committed to providing excellent service. Our representatives are available to assist you further. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
Thank you for your patience and cooperation. -C.H.
Reviewed June 21, 2024
Phone service was out for 3 days. Lots of other Pure Talk customers were affected. It took me 3 days and a load of time on the phone to get it back but the customer service Reps were GREAT. Especially Shatoy. She was the one who solved my problem. She was thorough and efficient. We were on the phone for about an hour and I thought it was a lost cause again but she spotted a problem everyone else had missed and it was fixed in a flash. She's a rock star!
Hello, Pat! Thank you so much for taking the time to share your experience with PureTalk. We sincerely apologize for the service interruption that impacted you and many other customers for 3 days. We understand the frustration this can cause, and we appreciate your patience while we worked to resolve the issue.
We're thrilled to hear that our customer service representatives were helpful, especially Shatoy! Her dedication to resolving your issue and her thoroughness are truly commendable. We're lucky to have representatives like Shatoy on our team. We'll be sure to pass your kind words on to her.
We continuously strive to improve our services and prevent outages. Your feedback is valuable to us, and we appreciate you letting us know about your experience.
Thank you for choosing PureTalk! -C.H.
Reviewed June 21, 2024
Pure talk has delivered great service and pricing. I appreciate it is US owned and keeping our money here and any donations go to veterans or republican based parties. I’m saving on my bill over what I was paying to Verizon. I will be adding lines to my account soon. Thank you for giving us this option!
Hello, Laura! Thank you for contacting PureTalk. We sincerely apologize for the frustration you've experienced trying to reach our support team. We understand your preference for phone support, and we're working to improve wait times.
We're always working to add new services that make it easier to be a PureTalk customer, at this time we do not offer an online chat. However, we can be reached using our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. -C.H.
Updated review: June 24, 2024
I will be most pleased to see the results of the promises in their response.
Original Review: June 21, 2024
I like PureTalk (when I can actually connect with a person). Puretalk uses AT&T's infrastructure. I had horrible service issues with AT&T as an AT&T customer. I called Pure Talk to report that my iPhone 11 Pro Max began to have issues. I was put on hold for over 40 minutes and was referred to Technical Support. On hold another hour and told that I needed to transition from an eSim to a physical sim. They sent me a physical sim. The instruction information that came with the sim was invalid, referring to web resources that do not exist.
Again, I called Pure Talk, on hold 22 minutes and transferred to Tech Support. On hold over 40 minutes before I was advised how to make the sim chip to work. While on hold, I had to listen to recorded messages about how to activate a sim card, the same information I found incorrectly provided with the sim card sent to me by mail. The Tech Support person had no compassion for the long wait times. In view of all this frustration, they finally did fix my phone.
Hello, David! Thank you for your honest feedback about your recent experience with PureTalk. We sincerely apologize for the long wait times and the difficulties you encountered while troubleshooting your iPhone 11 Pro Max.
We understand your frustration, especially after experiencing service issues previously with AT&T. While we leverage their network, we strive to provide a more streamlined customer service experience.
Here's what we're doing to address your concerns:
Reduced Hold Times: We're actively working to improve staffing levels and implement new call routing procedures to minimize wait times.Technical Support Training: We'll be reinforcing training for our technical support team to ensure clear and accurate information is provided during troubleshooting.
Reviewing Activation Materials: We'll be reviewing the activation instructions included with SIM cards to ensure they are up-to-date and link to the correct resources.
We're glad to hear your phone is finally working, but we recognize the journey to get there wasn't ideal.
Please don't hesitate to reach out to our Customer Care team at a less busy time (8 AM-11 AM EST) if you have any further questions or experience additional issues. We appreciate your patience and continued business with PureTalk. -C.H.
Reviewed June 20, 2024
Had very professional Customer Svc Rep named Olympia. She explained services we requued not folks know unless you travel to Alaska, got International Roaming & Extra GBs for Google Mapping in very remote Yukon. She explained everything & set pin for future required access. Verified all changes. I love their transparent service on our two iphones. Thanks PureTalk.
Wow, Paul! Thank you so much for your kind review! We're thrilled to hear that Olympia provided such exceptional service. Her dedication to ensuring you have the right plan for your trip to Yukon is exactly what we strive for at PureTalk.
Not many people know about the specific needs for traveling to Alaska, and Olympia's expertise is a valuable asset to our team. We're glad she could explain the International Roaming and Extra GBs for Google Maps – those features can be lifesavers in remote locations!
We appreciate you mentioning our transparent service – it's important to us that our customers understand exactly what they're paying for. We're happy to hear you love having PureTalk on your iPhones!
Thanks again for choosing PureTalk! We wish you safe travels and continued enjoyment of our service. -C.H.
Reviewed June 19, 2024
I had problems initially getting ** to agree to release our numbers. They kept saying it was the wrong number. Then we had a three way call and I talked. Got it released. Then had another problem getting Sim cards but all is good. We like Pure Talk and I recommended you to my friend.
Hello, Mike! Thanks so much for taking the time to leave a review and for recommending PureTalk to your friend! We're glad you're happy with the service overall.
We sincerely apologize for the initial difficulties you encountered porting your number and getting your SIM cards. We understand how frustrating that can be. We're always working to improve our processes to make these transitions smoother for our customers.
We're happy to hear that the three-way call helped resolve the porting issue and that you were eventually able to get your SIM cards.
If there is anything we can do to improve your experience further, please let us know! We appreciate your feedback! -C.H.
Reviewed June 19, 2024
I’m happy with the pricing of the service and the fact that it won’t change, however, I’ve noticed the coverage isn’t as good as I had previously with T-Mobile. I often notice that I have less service in areas where I previously didn’t have problems. I appreciate giving business to a non-woke company, but I hope the coverage and speed of service improves in the near future.
Hi Jordon! We sincerely apologize for the poor service you've been experiencing with PureTalk. We understand this can be frustrating, and we appreciate you bringing it to our attention.
Here are a few steps that might help improve your service:1. Software Update: Make sure your device has the latest software and carrier updates installed. These updates often address performance issues. You can usually find these updates in your device's settings under "Software Update" or "General > Software Update."
2. Network Reset: Sometimes a simple network reset can resolve connectivity problems. Instructions for resetting your network settings can be found on our website at www.puretalk.com/data.
If these steps don't resolve the issue, our Support Team is here to help. Here are some ways to reach us:
Contact Form: https://www.puretalk.com/contactLive Chat: We offer live chat support on social media platforms like Facebook, Instagram, and X (Twitter).
Technical Support: For more in-depth technical assistance, you can call our Technical Support department at 800-768-4360.
Thank you for your feedback. It helps us continuously improve the PureTalk experience for all our customers. -M.S.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com