PureTalk Reviews

Hello, Rob! Thank you for taking the time to share your feedback. We understand your frustration and sincerely apologize for the experience you've had. We value your business and want to ensure you have a positive experience with PureTalk.

We are always working to improve our customer service and appreciate you bringing these concerns to our attention. We will use your feedback to help us better understand and address the needs of our customers.

Regarding your recent inquiry, we currently do not have the option for billing date changes.

If you require further assistance, you may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Susan! Thank you for your kind words and for sharing your feedback with us. We appreciate you supporting PureTalk and our commitment to veterans and American jobs.

We understand your concern about the cost of calling Canada. We value your business and want to ensure you're satisfied with your plan.

You can reach out to our customer support team directly to discuss this further. We're here to assist you and find a plan that best suits your needs.

You may reach our Customer Service team at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Jesse! Thank you so much for your kind words and for choosing PureTalk! We're thrilled to hear that you're saving 50% on your monthly cell phone bill while enjoying the same great coverage as the big carriers.

We strive to make switching to PureTalk as easy and seamless as possible, whether through our user-friendly online setup or with the assistance of our dedicated customer support team. We appreciate your business and hope you continue to enjoy your PureTalk experience. -C.H.

Hello, Susan! Thank you so much for your kind words and for choosing PureTalk! We're thrilled to hear that you had such a positive experience with our customer support team.

Our goal is to provide exceptional customer service, and we're delighted to know that the agents you interacted with were friendly, helpful, and patient, especially during your initial setup. We're also glad to hear that you were able to use your phone while traveling in Canada.

We value your business and hope you continue to enjoy your PureTalk experience. If you have any further questions or need assistance with anything, please don't hesitate to contact us. -C.H.

Update 1/16/2025: Hello, Daniel! We wanted to follow up with you! Has your service issue been resolved?

If so, we ask that you please update your review. If you need further assistance, you may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Jane! Thank you so much for your kind words!

We're thrilled to hear that you're completely satisfied with your PureTalk service and that you've had no issues since switching.

We appreciate you spreading the word about PureTalk to your friends and family. Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

We wish you a Happy New Year as well! -C.H.

Update-01/14/2025:

Hello, Joe! Thank you for your service! We are happy to confirm that your military discount was added to your account on 11/12/2024.

If you require further assistance, you may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Laura! Thank you so much for your kind words and for choosing PureTalk! We're thrilled to hear that you're happy with the switch and you're enjoying the significant cost savings.

We're also glad that our team was able to assist you with transferring your husband's Android information. We understand how important it is to have a seamless transition, especially when using phones for work.

We appreciate your loyalty and hope you continue to enjoy the benefits of PureTalk's affordable and reliable service. If you have any questions or need assistance, please don't hesitate to contact our customer support team at 1-877-820-7873. -C.H.

Hello, Ingrid! Thank you for your feedback! We appreciate you taking the time to share your experience with us. We understand your frustration with the call quality issues you've encountered, especially on longer calls. We're constantly working to improve our network infrastructure and call quality.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Karen! Thank you so much for your kind words!

We're thrilled to hear that you're enjoying the benefits of switching to PureTalk. We strive to provide our customers with excellent value and reliable service, and we're glad that you're experiencing both a lower bill and improved coverage.

We appreciate you mentioning our easy-to-use automatic payment option. It's designed to save you time and hassle while ensuring your service remains uninterrupted.

If you ever have any questions or need assistance, please don't hesitate to contact our customer support team. We're always here to help. Our Customer Service team at 1-877-820-7873 or via email using our Contact Form at https://www.puretalk.com/contact. We're also available on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Update 1/16/2025: Hello, Jim! We wanted to follow up with you! Has your service issue been resolved?

If so, we ask that you please update your review. You may reach our Customer Service Team directly at 877-820-7873 for further assistance. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Joshua! Thank you for choosing PureTalk and for sharing your positive experience!

We're delighted to hear that you and your wife have successfully switched from your previous carrier and are enjoying the benefits of our service.

We hope you continue to enjoy your PureTalk experience. If you have any questions or need assistance, please don't hesitate to contact our Customer Service team at 1-877-820-7873. -C.H.

Hello, Tom! Thank you for your service and for choosing PureTalk!

We understand that switching carriers can sometimes be a frustrating experience. We're glad that you were able to successfully transition to PureTalk and that you're finding our service to be a better fit for your needs.

As a veteran, you qualify for our 15% Military Discount, provided your account is on autopay. To begin receiving your discount, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com.

We hope you continue to enjoy your PureTalk experience. If you have any questions or need assistance, please don't hesitate to contact our Customer Service team at 1-877-820-7873. -C.H.

Hello, Kenneth! Thank you for choosing PureTalk and for sharing your positive experience!

We're delighted to hear that you were drawn to PureTalk by our competitive pricing and that you've been impressed by our service quality.

We appreciate you spreading the word about PureTalk to your friends and family. Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

We wish you a Happy New Year as well! -C.H.

Hello, Kerry! Thank you for your kind words and for sharing your positive experience with PureTalk!

We're thrilled to hear that you've found our service to be a cost-effective alternative.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update, depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello Steve! Thank you for sharing your experience with us. We understand your frustration with Verizon and appreciate you choosing PureTalk. We strive to provide excellent customer service and competitive pricing, and we're glad to hear you're having a positive experience so far. -C.H.

Update 12/31/2024: Hello Stacie! We wanted to follow up with you! Has your issue been resolved?

If so, we ask that you please update your review. You may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Harvey! We sincerely apologize for the experience you had with PureTalk. We understand your frustration, and we want to assure you that this is not the level of service we strive for.

We are truly sorry for the difficulties you encountered with activating your service and the subsequent issues with customer support. We understand how frustrating it can be when a new service doesn't work as expected, and we apologize for the delays.

We understand your concern about the lack of alternative solutions. We are continuously working on improving our processes and providing more flexible options for our customers.

We've reviewed your account and confirm your refund was processed on 12/26/2024. Please allow 5-7 business days for the refund to post to your original form of payment. If you require additional assistance, you may reach our Customer Service Team directly at 877-820-7873 for assistance with activating your account. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

We value your business and hope you will give us another chance to provide you with a better experience. -C.H.

Hello, Sharon! Thank you so much for your kind words and for your support of PureTalk! We're thrilled to hear that you're enjoying our service and appreciate your referrals.

We're glad to hear that the transition from your previous provider was easy. It's our goal to make the switch as seamless as possible.

If you ever have any questions or need assistance, please don't hesitate to reach out to our customer support team. -C.H.

Hello, Linda! Thank you so much for your kind words and for being a loyal PureTalk customer! We're thrilled to hear that our service has exceeded your expectations and provided reliable coverage, even in your basement and garage.

It's our mission to provide affordable, reliable wireless service, and we're glad we've met your needs. We appreciate your support of veteran-owned businesses.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need further assistance or have any questions, please don't hesitate to contact our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, William! Thank you for your service! We truly appreciate your kind words and for choosing PureTalk! We're thrilled to hear that you're satisfied with our service and appreciate your support for veteran causes.

It's our goal to provide reliable, affordable wireless service, and we're glad we've met your expectations.

We're also happy to hear that your family is enjoying our service as well.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need further assistance or have any questions, please don't hesitate to contact our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Andy! Thank you for your feedback. We appreciate you taking the time to share your thoughts about our website and customer service experience.

We are constantly working to improve our website and make it more user-friendly. We will take your feedback into consideration as we continue to enhance our website's navigation and functionality.

Regarding the security measures, we understand that they can sometimes be repetitive. However, they are essential to protect your account information and prevent unauthorized access. We will continue to balance security with a smooth customer experience.

If you have any specific questions or concerns about purchasing a phone or changing your plan, please don't hesitate to contact our Customer Service team at 1-877-820-7873.

We appreciate your understanding and patience. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Judy! Thank you for sharing your experience with PureTalk. We apologize for the service interruptions you've encountered in your area.

We understand the importance of reliable coverage and are continuously working to expand our network. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Andrew! We're glad to hear you're experiencing great coverage and saving money since switching to PureTalk. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Rev! Thank you for your kind words and for choosing PureTalk! We're thrilled to hear that you've had such a positive experience with our service and customer support team.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you need any assistance or have any questions, please don't hesitate to reach out to our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing reliable and efficient service. We appreciate your loyalty and look forward to continuing to serve you. -C.H.

Hello, Albert! Thank you for the kind words and the five-star rating! We're thrilled to hear that PureTalk has exceeded your expectations and provided reliable service, even in areas where other carriers might fall short.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you need any assistance or have any questions, please don't hesitate to reach out to our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

We look forward to continuing to serve you! -C.H.

Hello, Kathy! Thank you for sharing your feedback. We understand your frustration with the phone's ringing issues.

We want to assure you that we're here to help. Please contact our Technical Support team at 770-818-3918 to investigate and resolve the phone ringing issue you are experiencing. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

We value your business and want to ensure you have a positive experience with PureTalk. -C.H.

Hello, Bill! Thank you so much for your kind words! We’re thrilled to hear that your switch to PureTalk was seamless and that you’re enjoying our service.

It’s our goal to provide affordable, reliable wireless service, and we’re glad we’ve met your expectations. We appreciate you recommending us to your friends and family.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need assistance or have any questions, please don't hesitate to contact our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Adelbert! Thank you for sharing your experience with PureTalk. We appreciate you choosing us as your wireless provider.

We’re glad to hear that your service has been reliable and that the billing process has been smooth. It’s our goal to provide a hassle-free experience.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need assistance or have any questions, please don't hesitate to contact our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Thank you again for your business. -C.H.

Hello, John! Thank you for sharing your experience with PureTalk. We appreciate your feedback, both positive and negative.

We apologize for the initial difficulties you encountered during the porting process. We understand that it can be frustrating when things don't go as planned. We're continually working to improve our processes to make porting as smooth as possible.

Regarding the billing issue with AT&T, we're sorry to hear about the inconvenience. It's unfortunate that AT&T didn't resolve the issue more promptly.

We're glad to hear that your service with PureTalk has been satisfactory. We're committed to providing reliable and affordable wireless service.

If you have any further questions or concerns, please don't hesitate to contact our customer support team.

Thank you again for your feedback. -C.H.

Hello, Kay! Thank you so much for sharing your wonderful experience with PureTalk! We're thrilled to hear that your service has been flawless, especially during your European travels.

It's our goal to provide exceptional service and affordable plans, and we're delighted to know that we've met your expectations.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need further assistance or have any questions, please don't hesitate to contact our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

We look forward to continuing to serve you! -C.H.

Hello, Frank and Meitz! We apologize for the long wait times you experienced when trying to reach our customer service team. We understand that this was a frustrating experience, and we appreciate you bringing this to our attention.

We are actively working to improve our customer service response times. We are implementing new strategies to reduce wait times and provide faster, more efficient service.

We value your business and hope you will give us another chance. Please don’t hesitate to reach out to us again if you need any further assistance. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

Thank you for choosing PureTalk and for your continued support. We look forward to serving you for many years to come. -C.H.

Update 12/31/2024: Hello, Betty! We wanted to follow up with you. Has your issue been resolved? 

If you require further assistance, you may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Doris! We're thrilled to hear that you're so happy with your Pure Talk service! It's fantastic to know that you're experiencing clear calls and reliable service, especially when compared to your previous provider.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need any further assistance or have any questions, please don't hesitate to reach out to our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing Pure Talk and for sharing your positive experience. We look forward to continuing to serve you! -C.H.

Hello, Tracy! Thank you so much for your kind words and for being such a loyal customer! We're thrilled to hear that you're enjoying our service and have been recommending us to others.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need any further assistance or have any questions, please don't hesitate to reach out to our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

It's our mission to provide exceptional service to our customers, and we're honored to support our service men and women. We appreciate your support and business. Thank you again for your kind review. -C.H.

Hello, Caleb! We're so glad you appreciate our flexible plans and the support we provide. Your feedback is important to us. We're committed to providing excellent customer service and supporting the causes we believe in.

Additional high-speed data may be purchased at any time by logging into your Account Portal and selecting the Add-ons tab. From there, follow the prompts to complete your cellular data purchase.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need any further assistance or have any questions, please don't hesitate to reach out to our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Monica! Thank you for sharing your experience with PureTalk. We apologize for the service interruptions you've encountered.

We understand the importance of reliable coverage and are continuously working to expand our network. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Elizabeth! We're thrilled to hear that your experience with PureTalk was so positive! It's wonderful to know that Jennifer provided excellent customer service. Our team strives to provide top-notch support, and we're glad we were able to assist you quickly and efficiently.

Thank you for your kind words and for choosing PureTalk. We value your business and look forward to continuing to serve you. -C. H.

Hello, Ryan! Thank you for your feedback about PureTalk. We appreciate your kind words about our US-based customer support team and their commitment to our company mission. We understand that AT&T service and coverage can vary depending on location, and we apologize for the issues you experienced with your AT&T service. We are always working to improve our network and coverage, and we hope to have the opportunity to serve you again in the future. - C.H.

Hello Mary! We're thrilled to hear that you've been so pleased with your PureTalk experience! It's fantastic to know that you've been saving money each month and enjoying the flexibility of our pay-as-you-go plans.

We appreciate you taking the time to share your positive experience with others and are grateful for your support.

If you have any questions or need assistance in the future, please don't hesitate to contact our customer support team. We're always here to help. C.H.

Hello, John! We apologize for the significant inconvenience you've experienced with your service in the Tomahawk, WI area. We understand how frustrating it can be to have unreliable service, especially while traveling.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update, depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Robert! We're thrilled to know that Laponda provided you with excellent customer service. Our team strives to offer top-notch support to all of our customers. We will be sure to share this with our Management team! Thank you for your business and for taking the time to share your positive experience.

If you ever need any further assistance or have any questions, please don't hesitate to reach out to our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, William! Thank you for your kind words about our company and your support of veteran-owned businesses. We're committed to providing excellent service to all of our customers.

Regarding the phone issue, we understand the importance of reliable coverage and are continuously working to expand our network. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Ray! We understand how frustrating it is to experience issues with your phone. We sincerely apologize for the inconvenience and any delay in resolving your problem. We have applied a credit to your account for the time you were unable to utilize the service.

We've reviewed your account and confirmed that you don't currently have a device protection plan. However, you may be eligible for a replacement or repair under Schok's 1-year warranty. Please reach out to Schok customer support directly to discuss your specific situation.

Your feedback is invaluable to us as we strive to enhance the PureTalk experience. Thank you for your patience and understanding. - A.M.

Hello, Stephen! Thank you for sharing your experience with PureTalk. We're sorry for the service interruptions you've had in your rural area.

We understand the importance of reliable coverage and are continuously working to expand our network. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings >Software Update or Settings> General Software Update depending on your device.

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Susan! We apologize for the connectivity issues you experienced with PureTalk. We understand how important reliable connectivity is for your job, and we're committed to providing the best possible service.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. Alternatively, we may be reached via email by using our Contact Form online at https://www.puretalk.com/contact. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Jonathan! We're so happy to hear you're enjoying the benefits of PureTalk, especially the short wait times! We understand the eSIM issues you encountered must have been frustrating, and we sincerely apologize for any transfers between departments you might have experienced.

We're glad to know your eSIM issue is now resolved! If you have any further questions or concerns at all, please don't hesitate to reach out. Our friendly Customer Service team is always happy to help. You can reach them at 1-877-820-7873, or if you prefer online options, we have a Contact Form on our website at https://www.puretalk.com/contact. Additionally, you can connect with us live on social media platforms like Facebook, Instagram, and X (Twitter).

Thank you so much for choosing PureTalk, Jonathan. We truly appreciate your business! -C.H.

Hello, Rockie! We apologize for any misunderstanding regarding our unlimited data plan. While we do offer unlimited data, once you reach your allotted amount of high-speed data, the speed does throttle down to 256kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience caused.

We understand your frustration and will consider your feedback. We're continually working to improve our network and services to provide the best possible experience for our customers.

You may reach our Customer Service Team directly at 877-820-7873 Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Timothy! We appreciate your feedback on our service. We're glad to hear that you've had a positive experience overall.

To receive the device discount, you must activate a new line of service, port a current phone number, and remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 36-month conditional sales agreement, and keep an active Allstate device protection plan. As your wife's line was active, it no longer qualified for the discount. Please accept our sincerest apologies for this inconvenience.

If you have any further questions or concerns, please contact our Customer Service Team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for being a PureTalk customer! -C.H.

Hello, Gary! We appreciate you taking the time to share your positive experience with PureTalk. It's wonderful to hear that you've been able to enjoy seamless connectivity and data performance.

Thank you for choosing PureTalk. We appreciate your business and hope to continue providing you with excellent service. -C.H.

Hello, William! We appreciate your feedback and are glad to hear that you've been able to save money while maintaining similar coverage with PureTalk. We understand the inconvenience of the voicemail setup process, and we apologize for any frustration it may have caused.

We're continuously working to improve our services, including streamlining the activation process. Your feedback will help us identify areas for improvement.

You may reach our Customer Service Team directly at 877-820-7873 Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Thank you for choosing PureTalk! We value your business and hope to continue serving you for many years to come. -C.H.

Wow, Rachel! We're thrilled to hear that you've had such a positive experience with PureTalk and that you were inspired to switch by Mike Rowe's podcast. It's incredibly rewarding to know that we've been able to significantly reduce your monthly wireless bill while providing you with exceptional service.

We're committed to offering affordable, reliable wireless service, and to providing excellent customer support. We appreciate your kind words about our team.

Thank you for choosing PureTalk and for spreading the word about our services! We value your business and look forward to continuing to serve you. -C.H.

Hello Patrick! We're pleased to hear that your transition to PureTalk was smooth and that you're already realizing cost savings.

Regarding the AMAC membership extension, eligibility requires active AMAC membership at the time of order placement. We apologize for any inconvenience this may have caused.

Should you have any further questions, please don't hesitate to contact our Customer Service team at 1-877-820-7873.

Thank you for choosing PureTalk. We value your business. -C.H.

Hello, Mr. & Mrs. Nyhuis! We apologize for the signal strength issues you're experiencing at your home. We understand the importance of reliable service, especially when it comes to staying connected.

While we strive to provide optimal coverage, network conditions can vary depending on factors like distance from cell towers, terrain, and building materials.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. -C.H.

Edited 11/25/2024:  Hello, Christina! We'd like to ask if the network reset has resolved the signal issue you experienced. If not, please reach out to our Technical Support team at 770-818-3918. We're ready to assist you further and find a solution.

If you're satisfied with the resolution, we'd be grateful if you could consider updating your review. Your feedback is invaluable to us as we strive to improve our services.

Thank you for your time and understanding. -C.H.

Edited 11/25/2024: Hello, Sharon! We'd like to ask if the voicemail issue has been resolved. If not, please reach out to our customer support team again. We're ready to assist you further and find a solution. -C.H.

Hello, Cynthia! Thank you for your kind words about PureTalk and our customer support team. We're thrilled to hear that you've had a positive experience with our service.

It's our goal to provide excellent customer service and reliable wireless service. We appreciate your continued business and loyalty.

Please don't hesitate to reach out to us if you have any questions or need assistance in the future. -C.H.

Hello, John! We're delighted to hear that you're experiencing improved coverage and cost savings since switching to PureTalk. Your feedback is invaluable to us. Thank you for choosing PureTalk. We genuinely appreciate your business. -C.H.

Hello, Stefani! We sincerely apologize for the long wait times you experienced when you first started with PureTalk. We understand how frustrating it must have been, and we are committed to improving our customer service.

We are actively working to reduce wait times and improve the overall customer experience. We appreciate your patience and understanding during that time.

We hope that your experience with PureTalk has improved since then. If you encounter any further issues, please don't hesitate to reach out to our customer support team. You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Richard! We sincerely apologize for the experience you had with PureTalk thus far. We understand the importance of efficient and courteous service, and it’s clear that we fell short in this instance.

We are committed to improving our customer service and resolving issues promptly. We will investigate the specific issues you encountered, including the long wait times and the unexpected hang-ups.

To help you resolve the account access issue, please try clearing your browser cache and cookies. If the problem persists, please reach out to our customer support team again. You may reach our Customer Service Team directly at 877-820-7873 Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

We appreciate your patience and understanding. -C.H.

Hello, Ron! Thank you for your kind words about our service and our team. We appreciate you taking the time to share your positive experience.

We're glad to hear that you're enjoying the 5G speeds and the helpfulness of our customer support team. Your feedback is important to us as we strive to provide the best possible service to our customers.

We appreciate your business and look forward to continuing to serve you. Thank you for choosing PureTalk and sharing your positive experience. -C.H.

Hello, Deborah! We apologize for the poor coverage you've been experiencing. It’s frustrating when you can’t rely on your phone, especially when you’re on the go.

We understand the importance of reliable service, and we’re committed to improving our network coverage. Your feedback is valuable as we work to enhance our services.

To help troubleshoot your issues, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Ellen! We understand your concern about switching apps to a new phone. While it can be a bit daunting, we're here to help! Here are a few tips:

Feel free to reach out to us for any assistance you may need.

You may reach our Customer Service Team directly at 1-877-820-7873 or by dialing 611 from your PureTalk device. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your business and hope to continue providing you with excellent service. -C.H.

Hello, Martin! We're thrilled to hear that PureTalk has significantly improved your phone service, especially considering the importance of reliable communication for your work as a realtor.

We're committed to providing reliable, high-quality service to all our customers. If you ever have any questions or concerns, please don't hesitate to reach out to our Customer Service team by dialing 611 from your device. We're always here to help.  

Thank you again for choosing PureTalk and for sharing your positive experience. We appreciate your business. -C.H.

Hello, David! We appreciate you taking the time to share your experience with us. Your feedback is valuable as we strive to improve our services and customer experience.

We understand your frustration with the website issues you've encountered, particularly when trying to manage international roaming. We're committed to resolving these technical difficulties and making our website more user-friendly.

We're actively working to enhance our website's performance and reliability. We'll continue to invest in improving the user experience, especially for international roaming services.

To assist you with your specific issue, please try using a Chrome browser, and then clear your cache and cookies. This should resolve your issue. If you need further assistance, our Support Team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Chris! We sincerely apologize for the frustrating experience you had with the phone upgrade process. We understand the importance of a smooth and efficient experience, and we're disappointed that we fell short of your expectations.

We understand being denied for in-house financing is frustrating. Our program uses a different approach than traditional credit checks. Therefore, several factors might have played a role in the decision.

While we can't share specific details due to security measures, we want you to know your options. We also offer financing through our trusted partner, Affirm, and you can apply with them at checkout once a device has been added to your cart. Alternatively, you can choose to pay the device in full.

We appreciate your patience and understanding as we work to improve. We value your business and hope to regain your trust. -C.H.

Update 12/31/2024: Hello Nathan! We sincerely apologize for the experience you had with our promotional offer. We understand the frustration and inconvenience caused by the incorrect application of the discount.

Instead of the expected Daily Wire promo, it appears the system applied a 50% off the first month of service discount. To rectify this, we have issued a one-time bill credit of $65.25 to your account. This credit will automatically apply to your next month of service.

We value your business and appreciate your understanding. We are committed to improving our systems to prevent similar issues in the future.

If you require further assistance, you may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Judith! We're thrilled to hear that you're satisfied with PureTalk's service and the cost savings you've experienced. It's great to know that our commitment to providing excellent customer service has been met.

We appreciate your positive feedback and will continue to strive for excellence. Thank you for choosing PureTalk! -C.H.

Hello, William! We sincerely apologize for the extended wait times you've encountered with our Customer Service team. We understand the frustration this may have caused and assure you that we're actively working to improve our response times.

We're committed to enhancing our customer support systems and staffing levels to provide a more efficient and timely service. Thank you for your patience and understanding. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Steven! We sincerely apologize for the experience you've had with PureTalk thus far. We understand the importance of timely and effective support, and we're deeply disappointed that we fell short of your expectations.

We're committed to improving our customer service and reducing wait times. We're actively working to enhance our customer support systems and staffing to provide faster and more efficient service.

We appreciate your patience and understanding as we work to improve. We value your business and hope to regain your trust. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Kenneth! We sincerely apologize for the negative experience you’ve had with our technical support. We understand how frustrating it can be when you encounter difficulties and don’t receive the level of assistance you expect. Your feedback is crucial to us as we strive to improve our services. We're committed to providing excellent customer support and will take steps to address the issues you've raised. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Gail! We appreciate your feedback and understanding regarding the initial challenges you faced during the transition to PureTalk. We understand that unexpected events like hurricanes can impact service and support.

We're continually working to improve our customer service to reduce wait times and provide efficient assistance. While we don't have physical stores, our dedicated customer support team is available to assist you via phone or online.

We're glad to hear that you're now satisfied with the cost savings and overall service. Thank you for your continued support. -C.H.

Hello, Richard! We sincerely apologize for the frustrating experience you've had with PureTalk. It's clear that we fell short of your expectations, and we take full responsibility for the issues you encountered.

We understand that this has been a frustrating experience, and we apologize for any inconvenience caused by the agent's request for your login information. That was inappropriate and we've escalated this issue to our management team for review.

To clarify the situation, the Samsung S7 device is not compatible with our network. This is due to the manufacturer no longer releasing necessary software updates to this device.

Regarding the new lines, we added them to ensure uninterrupted service. The initial eSIM line was unfortunately canceled, so we used the physical SIM from your original order as a replacement. Please note that each new line will require its own service plan.

Since the two unused lines are within the Money Back Guarantee (MBG) period, we can provide refunds for those.

Again, we apologize for the inconvenience and any confusion this may have caused. Please let us know if you have any further questions or concerns. You may also contact our Technical Support department by dialing 1-770-818-3919 for further assistance with network quality. -C.H.

Hello, Monica! We sincerely apologize for the frustrating experience you had with PureTalk. We understand the significant inconvenience and stress this situation caused.

We're deeply sorry for the failed activation attempts, the long wait times for Customer Service, and the lack of follow-up. We're committed to improving our processes to prevent such issues in the future.

We'll investigate the specific problems you encountered, including the failed eSIM activation and the billing issues. After reviewing your account, we confirm your line has been disconnected and no future billing will occur.

Typically, follow-up emails are sent once the account is activated. As your phone number was ported to PureTalk, an email was sent once the porting process was completed on 08/03/2024.

We appreciate your patience and understanding. We value your business and hope to regain your trust. -C.H.

Hello, Bradley! We apologize for the frustrating experience you've had with our unlimited data plan. We understand the importance of reliable, high-speed internet, and we're disappointed that you've encountered data speed issues.

Once you reach your allotted amount of high-speed data, the speed does throttle down to 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the PureTalk experience. -C.H.

Hello, Gordon! We apologize for the frustrating experience you had with our Customer Service and our device compatibility. We understand the importance of timely and effective support, and we're committed to improving our customer service experience. Regarding device compatibility, we're continuously working to expand our supported device list. While we do prioritize popular devices, we're always looking for ways to accommodate a wider range of devices. For a device to operate with our network, it must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and be fully network unlocked. Currently, we cannot guarantee service functionality with devices purchased from third-party vendors. We appreciate your feedback and will use it to enhance our services. We hope to have the opportunity to address your concerns and provide a better customer experience. -C.H.

Hello, Valerie! We sincerely apologize for the extended hold times you have encountered. We understand the frustration and inconvenience this caused.

We're actively working to enhance our Customer Service systems and staffing to provide faster and more efficient service. We appreciate your patience and understanding as we work to improve.

We value your feedback and will use it to enhance our services. Thank you for your understanding and for being a valued PureTalk customer! -C.H.

Hello, Troy! We apologize for the frustrating experience you've had with our unlimited data plan. We understand the importance of reliable, high-speed internet, and we're working hard to improve our network performance.

Please know that while we offer unlimited data, there are certain factors that can impact your data speeds, such as heavy network usage. We're continuously investing in our network to accommodate growing demand and enhance the overall user experience.

Once you reach your allotted amount of high-speed data, the speed throttles to 256kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused.

We value your feedback and will use it to improve our services. Thank you for your understanding. -C.H.

Hello, Dale! We apologize for the service issues you're experiencing. We understand the frustration of poor signal strength and long wait times for customer support. We're committed to improving our network and customer service to provide a better experience.

Regarding the signal strength, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance.

We're also working to reduce wait times for our Customer Service team. We are experiencing higher-than-normal call volume. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.

We appreciate your patience and understanding. We hope to resolve these issues and keep you as a valued customer. -C.H.

Hello, Dawn! We apologize for the frustrating experience you've had with the Schok Classic. We understand the importance of reliable service and timely support.

We're committed to improving our Customer Service and device performance. We acknowledge and sincerely apologize for the extended wait you’ve experienced. We understand how valuable your time is, and, regrettably, we’ve not met our usual timely standards.

For assistance with your device, we recommend contacting the manufacturer directly to determine any necessary repair or replacement steps. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!  -C.H.

Hello, David! We regret to hear you've been having issues with your PureTalk service! We sincerely apologize for the frustrating experience you and your wife had with our international roaming service. We understand the importance of reliable service, especially when traveling, and we're deeply disappointed that we fell short of your expectations.

We're committed to improving our international roaming service and customer support. We're actively working to address the issues you've raised and to ensure that our customers have a seamless experience, regardless of their location.

If the service issues occur again, we'd appreciate the opportunity to investigate further and make things right. Please visit our website at https://www.puretalk.com/contact to submit your email inquiry. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Jamey! We're so glad you're enjoying your experience with us! It's fantastic to hear that you haven't had any issues and were able to keep your number. We're always working to improve our service, so your feedback is invaluable.

As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!

By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!

Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program

Thank you for taking the time to share your feedback. We appreciate your business and look forward to continuing to serve you in the future. -C.H.

Hello David! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience caused.

We appreciate your feedback regarding the two-factor authentication process. This information has been shared with our leadership team for further consideration.

Regarding the porting of your phone numbers, please contact our Porting team directly at 770-818-3919 for further assistance and a manual release of the numbers, if eligible.

Thank you for your patience and feedback. We value your experience and are committed to improving PureTalk's service. -M.S.

Hello, Kevin! We're thrilled to hear that you've been so happy with your decision to switch to PureTalk! It's wonderful to know that you've saved so much money while still enjoying the same quality of service.

We appreciate your kind words about our customer support team. Our goal is to provide exceptional service to all of our customers, and we're glad to hear that we've met your expectations.

We're excited to have you as a customer and look forward to serving you for many years to come. -C.H.

Hello, Bryan! We sincerely apologize for the extremely frustrating experience you've had with our customer service. We understand the importance of a smooth transition when switching carriers, and we're deeply sorry that your experience fell short of our standards.

We've taken note of your feedback regarding the multiple issues encountered during the transfer process. We're committed to investigating this matter thoroughly and taking steps to prevent similar situations in the future.

The refund requests were cancelled. Before eSIM activation, ensure your devices are using the latest software update by going to Settings > General > Software Update. Then, check there are no SIM restrictions by going to Settings > General > About > Carrier Lock or Network Provider Lock. If it shows SIM Locked, you will need to contact your previous carrier to unlock the device. Your previous carrier's SIM card/eSIM must be removed from your device. Please contact our Customer Service team at 1-877-820-7873 to initiate the plan activation. -C.H.

Hello, Stephen! We're delighted to hear that you were so impressed with our Customer Service representative. We understand the importance of effective communication, and we strive to provide our customers with knowledgeable and helpful agents.

Thank you for your kind words about our service. We're glad to hear that you've had a positive experience with PureTalk. -C.H.

Hello, Jane! We're so glad to hear that PureTalk's service remained reliable during Hurricane Helene. We understand how crucial reliable communication is during such times, and we're proud that our network was able to withstand the storm.

Thank you for sharing your positive experience. We appreciate your business and look forward to continuing to serve you. -C.H.

Hello Renee! We apologize for the confusion and disappointment regarding your PureTalk service. We understand that transparency and accurate information are crucial when making decisions about your wireless service.

While PureTalk does leverage AT&T's network for its service, we offer our customers a distinct value proposition, including competitive pricing and dedicated customer support.

Regarding the voicemail system, please call our Customer Service department to have your visual voicemail feature enabled. This feature allows you to view voicemail messages directly from the Phone application, without having to dial into your voicemail. You can contact our Customer Service team by dialing 611 from your PureTalk device. -C.H.

Hello, Timothy! Thank you for taking the time to share your feedback about PureTalk's data coverage. We take customer experience very seriously and understand the importance of reliable network access. We sincerely apologize for any inconvenience caused by the spotty data coverage you encountered.

Please be assured that we are continuously working to expand and improve our network coverage to provide a better overall experience for our customers.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

If the issue persists, resetting your network settings may be helpful. You can find instructions for this process at www.puretalk.com/data [invalid URL removed]. Additionally, our Technical Support department is available to assist you further at 770-818-3919. -C.H.

Hello, Donna! We're delighted to hear about your positive experience with our Customer Service team. It's wonderful to know that Aurora and Casey were able to provide you with the assistance and support you need. We value your feedback and appreciate you taking the time to share your experience.

As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!

By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!

Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program. We appreciate your business and look forward to continuing to serve you in the future. -C.H.

Hello, Leland! Thank you for sharing your feedback regarding the Blu G53. We understand the importance of finding compatible accessories for your device, and we apologize for any inconvenience caused by the limited case options.

At this time, we do not carry device accessories, such as phone cases. We recommend exploring third-party retailers that specialize in phone accessories. You may also want to consider searching for universal cases that can accommodate a wider range of phone sizes. Thank you for being a PureTalk customer! We truly appreciate your business! -C.H.

Hello, Scott! Thank you for taking the time to share your positive experience with our customer service team. We're delighted to hear that you had a great interaction and that your questions were answered thoroughly.

We appreciate your decision to switch to PureTalk and your kind words about our service. We're committed to providing exceptional customer care and look forward to assisting you in the future when you're ready to purchase a new phone. -C.H.

Hello, Renee! We apologize for the inconvenience caused by the incorrect data plan assignment between the two lines. We understand the importance of having the right plan to meet your individual needs, and we're committed to resolving this issue.

While your devices are financed with a subsidy, the plans can be upgraded. Once the devices have been paid off, the plans may be downgraded accordingly. We truly apologize for this inconvenience.

If you would like to upgrade your plan, please log into your Account Portal and select the Plan tab. As a reminder, if the plan is upgraded it cannot be downgraded to either the $30 or $35 plan until the device sales agreement is completed. If you have additional questions, please contact our Customer Service team at 1-877-820-7873. -C.H.

Hello, Phyllis! We apologize for the inconvenience you've experienced with your billing information. We understand the importance of having clear and accessible information about your account balance, and we're committed to resolving this issue promptly.

To review your device balance, please log in to your PureTalk Account Portal. Once logged in, select the "Billing" tab. Then scroll done to device financing. From there, you should be able to view your outstanding balance. You can contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing 1-877-820-7873 to pay off your financing balance.

Regarding your automatic payment, we understand that you may prefer more control over your payments. While we cannot disable automatic payments at this time, due to you being on a contractual agreement, once that's paid off you'll be able to remove autopay.

We regret to hear you are experiencing connection issues. We'd appreciate the opportunity to assist you with troubleshooting steps. Please ensure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Customer Service team is available at 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.

Hello, Ronnette! We understand the inconvenience caused by your data being used more quickly than anticipated, especially when you need it most.

At PureTalk, we are committed to providing data plans that meet the evolving needs of our customers. We offer a variety of plans, ranging from 3GB to 60GB of high-speed data per month. Should you require additional data, you can easily purchase it through the Add-ons tab in your Account Portal.

To help optimize your data usage, we recommend reviewing the applications running in the background. Activities like video streaming, music streaming, mobile gaming, and social media applications can consume significant amounts of data.

To ensure optimal network performance, we also suggest updating your device with the latest software and carrier updates. You can do this by connecting to Wi-Fi and going to Settings > Software Update (or Settings > General > Software Update depending on your device).

If you continue to experience difficulties, resetting your network settings may be helpful. Instructions for this process can be found at www.puretalk.com/data. Our Technical Support department is also available to assist you further at 770-818-3919. We appreciate your understanding and apologize for any inconvenience caused. -C.H.

Hello, Allyson! We understand the importance of staying connected, and we apologize for any trouble you've had with voicemail.

By Phone: Alternatively, reach out to our friendly Customer Service team at 1-877-820-7873 or dial 611 from your PureTalk phone. They'll be happy to assist you.

Access voicemail: You can now access your voicemail by dialing your phone number or by holding down the number "1" on your dial pad.

Thank you for letting us know! Your feedback helps us continuously improve the PureTalk experience for everyone. - A.M.

Hello, Betty! We're thrilled to hear that PureTalk has provided you with the reliability and peace of mind you need, especially as someone who lives alone. Knowing that your phone is always available in case of an emergency is incredibly important.

We're also happy to hear that our pricing plans align with your usage. Our goal is to offer affordable and reliable service to all of our customers.

Thank you for choosing PureTalk and for recommending us to your brother. We appreciate your business and look forward to continuing to serve you. -C.H.

Hello, Tyler! We apologize for the inconvenience you've experienced with voice calls on your Samsung Note 8. We understand how important it is to have a fully functional phone, and we're committed to resolving this issue.

At this time, we're unable to support Samsung Galaxy Series 9 and older devices. The manufacturer does not provide necessary software updates for these devices.

Regarding the junk texts, we understand your frustration. While we can't control the content of the texts you receive, we're constantly working to improve our network and filtering capabilities. You may block individual phone numbers by opening the Phone application > tapping the three vertical dots > tapping Settings > tapping Block Numbers.

We value your business and want to provide you with the best possible experience. Please let us know if there's anything else we can do to assist you. -C.H.

Hello Harriet! Thank you for reaching out to us regarding your connectivity issues while driving. We understand how frustrating it can be when your service isn't reliable, especially when you're on the go.

Several factors can influence your mobile internet connectivity, including your location, phone settings, and network congestion. While it's possible that living in the countryside might contribute to slower speeds, there are steps we can take to troubleshoot and improve your experience.

Here are some suggestions:

As for the service issues, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-770-818-3919 for further assistance.

We appreciate your patience and understanding. -C.H.

Hello, John! We sincerely apologize for any inconvenience you may have experienced with your PureTalk billing information. We understand the importance of clear and accurate billing, and we are committed to resolving this issue for you as quickly as possible.

To easily manage your billing preferences and access your statements, you can log in to your secure PureTalk Account Portal at https://www.puretalk.com/account/login. Once logged in, navigate to the "Billing" tab. There, you can choose to receive billing notifications via email, text message, or both. You can also view your current and past invoices at your convenience.

Should you have any further questions or require additional assistance, please don't hesitate to contact our friendly Customer Service team at 1-877-821-7873. We appreciate your understanding and continued business with PureTalk. -C.H.

Hello Diana! We're delighted you're happy with your decision to switch to PureTalk! Your satisfaction is our top priority, and we're thrilled to know that our Customer Service team has been helpful and that our plans have met your needs.

Thank you for your kind words about our service. We appreciate your business and look forward to continuing to serve you.

If you have any friends or family who might benefit from PureTalk, we offer a referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Scott! Thank you for taking the time to share your experience with our customer support team. We're glad to hear that Mikeshia was able to provide you with the assistance you needed.

We apologize for the inconvenience you experienced with the previous representative, Joshua. We understand how frustrating it can be when verification processes are time-consuming. We'll be sure to address this with our team to ensure that future interactions are more efficient.

 If you have difficulties, our Customer Service team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for your feedback! We appreciate your business! -C.H.

Hello, Jeff! Thank you for sharing your feedback about your PureTalk experience. We're sorry to hear that you've encountered dropped calls and low signal strength. We understand how important reliable service is, especially when traveling, and we're committed to addressing your concerns.

Regarding your concerns about traveling to Mexico, PureTalk does offer international roaming plans that can provide coverage in certain areas.

Regarding your dropped calls, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance.

We value your business and want to ensure that you have a positive experience with PureTalk. Please let us know if there is anything else we can do to assist you.

Thank you for your patience and understanding. -C.H.

Hello, David! Thank you for taking the time to share your positive experience with PureTalk. We're delighted to hear that you and your parents have had such a wonderful experience with our service.

We're especially pleased to know that our Customer Service team was helpful and accommodating and that your father was able to receive a veteran's discount. Our goal is to provide exceptional service to all of our customers, and it's rewarding to know that we've met your expectations.

Thank you again for your kind words. We appreciate your business and look forward to continuing to serve you and your family. -C.H.

Hello, Nancy! Thank you for your feedback on our pricing. We're glad to hear that you appreciate the value we offer.

As for the service issues, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-770-818-3919 for further assistance.

Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback!

Thank you for bringing these issues to our attention. We're committed to providing a great experience for all of our customers, and we'll do our best to address your concerns. -C.H.

Hello, William! Thank you for your kind words and positive review of PureTalk! We're delighted to hear that you've had a positive experience with our service and that you were able to save money by switching from a major carrier.

We appreciate you taking the time to share your experience. Your feedback helps us continue to provide excellent service to our customers.

Thank you again for choosing PureTalk! -C.H.

Hello, Laurel! We apologize for any inconvenience you may have experienced during your attempt to make a manual payment. We want to clarify that the $5.00 fee is a processing fee that is applied to all manual payment transactions.

We recommend enrolling in autopay, which does not charge a manual transaction fee. You may enroll in autopay, or update the payment method on file, by logging into your Account Portal and selecting the Billing tab.

Regarding your insurance benefit, we apologize for any limitations that may prevent you from using it for PureTalk payments. We understand that this can be frustrating, and we are always working to improve our payment options.

We appreciate your feedback and value your business. If you have any further questions or concerns, please don't hesitate to contact our Customer Service team at 1-877-820-7873. -C.H.

Hello, Jennifer! We are truly sorry to hear you are experiencing compatibility issues and service disruptions with your phone after switching to PureTalk. We understand your frustration and assure you that we will do everything possible to resolve these problems.

Regarding your dropped calls and "emergency calls only" messages, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance.

We value your business and want to ensure that you have a positive experience with PureTalk. Please let us know if there is anything else we can do to assist you.

Thank you for your patience and understanding. -C.H.

Hello, Scott! We are truly sorry to hear about your negative experience with our customer service and the difficulties you encountered during the porting process. We understand your frustration and want to assure you that we are committed to improving our services and resolving your concerns.

Regarding the multiple calls and information requests, we apologize for any inconvenience this may have caused. We will review the details of your case to identify any areas where our processes could be improved.

We value your business and want to make things right. A private message was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.

PM: Hello Scott! We'd appreciate the opportunity to investigate this matter further. Please verify the account holder's full name and address, and provide the affected phone numbers. We're awaiting your reply. -C.H.

Hello, Brian! Thank you for your kind words and positive review of PureTalk! We're thrilled to hear that you've been a satisfied customer for many years and that you appreciate our customer service and support.

We strive to provide excellent service to all of our customers, and it's rewarding to know that our efforts are appreciated. Your feedback motivates us to continue providing exceptional service.

Thank you again for choosing PureTalk! -C.H.

Hello, Vic! Thank you for your kind words and positive review of PureTalk! We're delighted to hear that you've had a positive experience with our service and that you appreciate the way our team has handled your inquiries.

We understand that wait times can sometimes be long, and we apologize for any inconvenience this may have caused. We are always working to improve our customer service processes and reduce wait times.

We're glad to hear that once you connected with a representative, they were able to provide the assistance you needed. Our team is committed to listening to our customers, understanding their needs, and providing effective solutions.

Thank you again for choosing PureTalk!-C.H.

Hello, Morgan! Thank you for your positive feedback regarding our customer service. We're delighted to hear that you found our representatives knowledgeable and helpful.

We strive to provide efficient and effective assistance to all of our customers, and it's great to know that our efforts have been appreciated.

Thank you again for your kind words. We appreciate your support and look forward to continuing to serve you. -C.H.

Hello, Daniel! We apologize for the inconvenience caused by the voicemail issues and the difficulty in reaching our Customer Service team. We understand how frustrating it can be when you're unable to get the assistance you need.

To set up your voicemail, press the “1” key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service. Ensure Wi-Fi is disabled when making the call and press the * key once the greeting begins. Follow the voice prompts to choose a password and salutation.

We're committed to improving our customer service experience and will take steps to ensure that our team is more responsive to calls. Thank you for your feedback, which has always helped us improve the PureTalk experience. -C.H.

Hello, David! Thank you for your valuable feedback. We appreciate you taking the time to share your experience and offer suggestions for improvement.

Your recommendations regarding increased support personnel and more detailed transfer process documentation are very helpful. We're committed to enhancing our customer experience, and your input will play a significant role in our efforts.

We're working on increasing our support staff to reduce wait times. Additionally, we'll develop more detailed step-by-step guides for the transfer process to ensure a smoother transition for our customers.

Thank you again for your feedback. We value your support and appreciate your continued business. -C.H.

Hello, Jenna! We're delighted to hear our support teams assisted you with switching your service to PureTalk. Our team is committed to providing exceptional customer service, and we're glad that our efforts were successful in assisting you throughout the process.

As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!

By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!

Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program.

We value your business and look forward to exceeding your expectations. -C.H.

Hello, Pauline! We understand your frustration with the new Samsung phones you purchased for your PureTalk service. We apologize for any inconvenience or difficulties you've encountered.

It's important to us that our customers have a positive experience with their devices. A complete user guide for your Samsung Galaxy A15 5G devices can be found online at https://downloadcenter.samsung.com/content/UM/202401/20240117024005036/SAM_A156_EN_UG_OS14_011124_FINAL_REV_1.1.pdf.

If you have any additional questions or concerns about your devices, we recommend contacting Samsung Customer Support directly. They can provide specific guidance and troubleshooting tips for your Samsung phone model. You can reach Samsung at 1-800-726-7864.

We're committed to providing excellent service to all our customers. Please don't hesitate to contact us with any other questions or concerns. Our Support Team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback! -C.H.

Hello, Phillip! Thank you for sharing your feedback regarding your experience with PureTalk. We're glad that you're pleased with our phone and text services.

We understand that you encountered difficulties connecting with our Customer Service team. We apologize for the extended wait time. We are committed to improving our customer service experience and are working on implementing strategies to reduce wait times and provide more efficient service.

Our Support Team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

We appreciate you bringing this issue to our attention. Your feedback is valuable to us as we strive to provide exceptional service to all our customers. -C.H.

Hello, Raymond! We apologize for the negative experience you've had with our customer service. We understand how frustrating it can be to be on hold for an extended period and then have the call disconnected. We are committed to improving our customer service experience and will take steps to prevent these issues from happening in the future.

To cancel the device protective plan, you will have to call customer service. We ask that you please reach out to our Customer Service department for further assistance concerning this matter. You may contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone.

We value your feedback and appreciate you bringing these issues to our attention. We will investigate these matters further and take steps to improve our customer service processes. -C.H.

Hello, James! We apologize for the negative experience you've had with our customer service. We understand how frustrating it can be when a refund is delayed.

We will investigate this matter further to ensure your refund is processed promptly. A private message was sent to gather your account information.

We value your feedback and appreciate you bringing this to our attention. We are committed to providing excellent service to all of our customers, and we will take steps to address your concerns. -C.H

Hello, Gina! Thank you for your feedback on our pricing and customer service. We're glad to hear that you appreciate the value we offer and the ability to speak with a real person when needed.

Regarding your name not appearing with your number when calling friends and family, we apologize for any inconvenience this may have caused. We do not have the capability of changing the caller ID at this time.

As for the slow text message delivery, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-770-818-3919 for further assistance.

Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback!

Thank you for bringing these issues to our attention. We're committed to providing a great experience for all of our customers, and we'll do our best to address your concerns. -C.H.

Hello, Richard! Thank you for your positive feedback regarding our customer service and your experience managing your account. We're glad to hear that you found our support team helpful and patient.

We appreciate your suggestion about including more hotspot data in our lower-cost plans. We'll certainly consider this as we continue to evaluate our offerings and look for ways to enhance the value we provide to our customers.

Thank you again for your feedback and continued support. -C.H.

Hello, Elizabeth! Thank you for your feedback regarding Wi-Fi calling on PureTalk. We apologize for any confusion or disappointment caused by the sales representative's information.

While we do guarantee Wi-Fi calling for iPhones, we understand that this feature can be supported on other devices as well, depending on the specific model and carrier compatibility.

We appreciate you bringing this to our attention, and we will review our sales training to ensure that our representatives provide accurate and up-to-date information to customers.

If you have any further questions or concerns, please don't hesitate to contact our customer service team. -C. H.

Hello, Anne! We understand that you've been having some difficulties with your PureTalk service, and we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we strive to provide excellent customer service to all of our customers.

We've taken a closer look at your account and noticed that while your device was locked by Verizon, your number did successfully port to PureTalk.

The phone number is active and may be ported to your new carrier. Alternatively, the account may be cancelled and the phone number disconnected.

Due to security reasons, we are unable to process a cancellation request via Consumer Affairs. To initiate either of these actions, please contact our Customer Service team at 1-877-820-7873 directly. Our representatives will be happy to assist you further and address any concerns you may have. -C.H.

Thank you for your positive feedback regarding our service! We're glad to hear that you've been satisfied overall.

We apologize for the long wait times you've experienced when calling our Customer Service team. We understand that this can be frustrating, especially for those who prefer phone support.

We're working on improving our phone support efficiency to reduce wait times. In the meantime, we recommend exploring our online self-service options, which can be a convenient way to manage your account and find answers to common questions.

Regarding your upcoming phone upgrade, we want to assure you that we'll do our best to make the process as smooth as possible. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Upgrades’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase.

Thank you for your patience and understanding. Thank you for choosing PureTalk. -C.H.

Edited 09/30/2024:

Hello, Warren! We apologize for the negative experience you’ve had with PureTalk. We value your business and are committed to providing quality service to all our customers, especially those who have served our country.

We understand your concerns regarding the rate increase, technical support issues, and the recent phone order experience. We will investigate these matters thoroughly and take appropriate action to address your concerns.

Regarding the rate increase, we confirm your plan was upgraded on 02/22/2024. You may review your recent billing invoices by logging into your Account Portal and selecting the Billing tab.

As for the technical support issue, we apologize for the inconvenience caused. We will investigate the interaction with the technician and ensure that our team is properly trained to provide accurate and effective assistance.

Regarding the phone order, we apologize for the error in processing your cancellation request. We confirm your order was canceled and the device was returned to our warehouse. At this time, your refund is processing. Please allow additional time for the refund to be posted to your original payment method.

We appreciate you bringing these issues to our attention. Your feedback is crucial to helping us improve our services. Please let us know if there is anything else we can do to assist you. -C.H.

Hello, Patrick! Thank you for your positive feedback about PureTalk! We're delighted to hear that you've been satisfied with our service and coverage.

We appreciate your support and will continue to strive to provide excellent service to all of our customers. If you have any questions or need assistance, please don't hesitate to contact our customer service team.

As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!

By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!

Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program

We value your business and look forward to exceeding your expectations. -C.H.

Hello, Patrick! We apologize for the inconvenience caused by the unexpected appearance of Carrier Voicemail. We understand the importance of having control over your voicemail settings, especially when it comes to volume adjustments.

You can also try turning off your phone for about 20 seconds to reset it, then turning it back on.

We appreciate your patience and understanding as we work to resolve this issue. -C.H.

Hello, Cynthia! We apologize for the negative experience you had with PureTalk. It appears that there was a misunderstanding regarding our device discount and Money Back Guarantee policies.

At this time, the up to $250 device discount is available for new lines of service, provided all other discount qualifications are met.

Regarding the money-back guarantee, while our policy does state that you can get a refund within the first 30 days, there may be certain conditions or limitations that apply. However, we have issued you a full refund for the inconvenience.

Thank you for your patience and understanding. Thank you for choosing PureTalk. -C.H.

Hello Ronald! We apologize for the negative experience you've had with PureTalk. We understand how frustrating it is to encounter reception and connection issues.

We strive to provide reliable service to all our customers, and it's disappointing to hear that your experience has fallen short.

We're committed to resolving any technical issues you may be facing. To help us troubleshoot this issue, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3918 for further assistance.

Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback!

Thank you for your patience and understanding. Thank you for choosing PureTalk. We'll continue to work on improving our network coverage and service quality. -C.H.

Hello, Lisa! We apologize for the negative experience you've had with PureTalk. We understand how frustrating it is to encounter dropped calls, no service, and connection issues.

We strive to provide reliable service to all our customers, and it's disappointing to hear that your experience has fallen short. Coverage may be affected by terrain or local structures.

We're committed to resolving any technical issues you may be facing. To help us troubleshoot this issue, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.

Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback! -C.H.

Hello, Ron! We apologize for the inconvenience you're experiencing with your PureTalk service. We understand how frustrating it can be when you're unable to make or receive calls in certain areas.

While we utilize the same towers as major carriers like Verizon, there can be variations in coverage due to factors such as building materials, terrain, and local network congestion.

To help us troubleshoot this issue, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.

Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. We appreciate your feedback! -C.H.

Hello, Garry! We apologize for the negative experience you had with PureTalk. We understand how frustrating it can be to encounter difficulties with customer service and data usage.

Regarding the excessive wait times, we're committed to improving our customer service efficiency. We've been working to implement measures to reduce wait times and provide faster assistance to our customers.

As for the throttled data issue on your wife's line, we apologize for any inconvenience this caused.

Thank you for your feedback. We appreciate your business and hope that you'll consider giving PureTalk another chance in the future. -C.H.

Hello, Donald! Thank you for your positive review of PureTalk! We're glad to hear that you're satisfied with our Service.

PureTalk's business model is designed to provide affordable, reliable service without sacrificing quality. By focusing on essential features and eliminating unnecessary costs, we're able to offer competitive pricing while maintaining a high level of customer satisfaction.

As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!

By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!

Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program

We value your business and look forward to exceeding your expectations. -C.H.

Hello, Roseanna! Thank you for your kind words about PureTalk! We're thrilled to hear that you've been a satisfied customer for 11 years. Our team strives to provide exceptional service and affordable plans, so it's wonderful to know we've met your expectations. We appreciate your feedback about the wait time. We're constantly working to improve our customer support experience and reduce wait times. Your loyalty to PureTalk means a lot to us, and we hope you'll continue to choose us as your wireless provider. -C.H.

Hello, Thomas! We apologize for the challenges you encountered during the conversion process and for the ongoing issues with your cell coverage. We understand how frustrating it can be when a service doesn't meet your expectations.

Regarding the difficulties you experienced with our team, we'll investigate the specific issues you encountered and take steps to improve our communication and support processes.

As for the cell coverage problems, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. -C.H.

Hello, Jim! We apologize for the negative experience you had with PureTalk's service. We understand how frustrating it can be to experience service interruption, especially when on a trip abroad.

We're committed to improving our service and appreciate your feedback. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.

Should you have additional questions or concerns, please let us know. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Stephanie! We apologize for the experience you've had with PureTalk thus far. We strive to provide excellent customer service to all our customers, and it's disappointing to hear that your experience has fallen short. Please know that we're committed to improving our customer service and appreciate your feedback.

Regarding your device and the applications, some may come pre-installed on the device. All other applications may be downloaded and installed by using the App Store. Please let us know if you have any additional questions or concerns with downloading apps. Our Support Team is available using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat.

Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Rene! We regret to hear your device is behaving strangely.

We're committed to resolving any technical issues you may be experiencing. For further assistance, please contact us via email using our Contact Form at https://www.puretalk.com/contact. We look forward to hearing from you soon. Thank you for being a valued PureTalk customer, we truly appreciate your business! -C.H.

Hi, Lisa! We understand it's frustrating when indoor reception isn't ideal. There are a few reasons this might happen, like building materials or nearby terrain.

Network Reset: Sometimes a network reset can help with reception issues. Instructions on how to do this can be found on our website at www.puretalk.com/data.

If these steps don't resolve the issue, feel free to contact our friendly Technical Support team at 770-818-3918 for further assistance. They can help diagnose the problem and suggest additional solutions.

We appreciate your feedback and are always working to improve PureTalk coverage! - A.M.

Hello, Cristina! We apologize for the inconvenience you've experienced. We understand how frustrating it can be when you're unable to reach Customer Service. We're committed to improving our customer service experience and will take steps to ensure that our team is more responsive to calls.

If you're still experiencing issues, please reach out to us again, or consider contacting our support team through our online chat or email.

Our Support Team is available by Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Jim! We apologize for the negative experience you had switching to PureTalk.

We're committed to improving our customer experience and appreciate your feedback. We'll investigate this issue and take steps to ensure that our customers can reach us more easily in the future.

Regarding your voicemail, we will send you a private message with steps to set up your voicemail and reset the voicemail, if necessary.

Should you have additional questions or concerns, please let us know. Our Support Team is available by contact form at https://www.puretalk.com/contact and on Facebook, Instagram, and Twitter social media sites for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Doris! Thank you for taking the time to share your positive experience with PureTalk. We're glad to hear that the issue you encountered was resolved promptly and that you're now enjoying the benefits of our service.

As a thank you for choosing PureTalk, we'd like to introduce you to our customer referral program. It's a great way to share the value and service you're experiencing with your friends and family!

By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to the number of referrals you can make, so the more you share, the greater the savings!

Learn more about the program and how to easily refer your loved ones by visiting: https://www.puretalk.com/customer-referral-program.

We value your business and look forward to exceeding your expectations. -C.H.

Hello, Faythe! Welcome to PureTalk! We're thrilled you made the switch and are delighted to hear you're having a positive experience so far.

As a thank you for choosing PureTalk, we'd like to let you know about our customer referral program. Share the great value and service you're enjoying with your friends and family!

By referring them to PureTalk, you can earn a $50 credit towards your monthly bill. There's no limit to how many people you can refer, so the more you share, the more you can save!

Thank you again for choosing PureTalk. We value your business and look forward to exceeding your expectations. -C.H.

Hello, Issa! We are truly sorry to hear about the challenges you've encountered with PureTalk. Your satisfaction is our top priority, and we understand how frustrating it can be when things don't go as planned.

We've taken note of your issues with customer service and connectivity. We're committed to improving our services, and your feedback is invaluable in helping us achieve that goal.

-Regarding Customer Service:

We're working diligently to reduce wait times and improve the efficiency of our customer service representatives.

We encourage you to try contacting us during less busy times, such as early mornings or late evenings, to potentially experience faster service.

We regret to hear you’re having issues with your PureTalk service! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update.

Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.

Hello, Mike! Thank you for your feedback. We're glad to hear that you've had a positive experience with our Customer Service team. We understand your frustration with the replacement process. We're constantly working to improve our customer experience, and we'll take your feedback into consideration. We appreciate you being a loyal customer. -C.H.

Hello, Victor! We're thrilled that you made the switch to PureTalk and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Gary! Thank you for taking the time to share your experience with PureTalk. We're glad to hear that you're satisfied with our coverage, quality, and values.

We apologize for the delay in responding to your inquiries about the veterans discount. We understand the importance of honoring our commitment to veterans.

If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Once this documentation is received, we can apply the 15% Military Discount to your account. Thank you for your feedback, it is greatly appreciated! -C.H

Hello, Jeff! We're thrilled that you made the switch to PureTalk and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Michale! We apologize for the negative experience you had with your attempt to switch to PureTalk. We understand how frustrating it can be when a service transition doesn't go as planned. We’d appreciate the opportunity to investigate this matter further and make things right. A private was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H.

Hello, Glen! We are truly sorry to hear about the negative experience you had with PureTalk. Your satisfaction is our top priority, and we strive to provide excellent service to all our customers.

We understand that the number porting process was not handled correctly, and we apologize for the inconvenience and frustration this caused. We will investigate this matter thoroughly to prevent similar issues from occurring in the future.

Thank you for bringing this issue to our attention. We value your feedback and hope you will give us another chance to provide you with a positive experience. -C.H.

Hello, Sherie! We are truly sorry to hear about the issues you've been experiencing with your PureTalk account. We understand how frustrating it can be when you're unable to access your account or phone information.

A private message was sent to gather your account information. Thank you for your feedback, as it has always helped us to improve the PureTalk experience. -C.H

Hello, Janice! We are truly sorry to hear that you've had a negative experience with PureTalk. We strive to provide excellent service to all of our customers, and it's disappointing to learn that your experience has been unsatisfactory.

We ask that you please reach out to our Customer Service department for further assistance concerning this matter. You may contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone.

We value your feedback and are committed to improving our services. We hope to have the opportunity to resolve these issues and restore your satisfaction with PureTalk. -C.H.