PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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Reviewed March 11, 2024
Pure Talk turned out to be a blessing. So glad we made the switch. Veterans helping veterans. Any questions I’ve had have always been answered quickly and professionally. Thank you Pure Talk for being a true customer service oriented company. Anyone who is interested in saving money and getting phone service that is just as good or superior to the “big three” should give Pure Talk a try.
Thank you for switching to PureTalk, William! It's fantastic to hear you're receiving excellent customer support and enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I was tired of paying such high prices for my cell phone. I needed a new smartphone and reasonable prices. I am a senior on a fixed income. I have been extremely pleased with the excellent customer service and the prices from Pure Talk. I highly recommend this company. They utilize ATT towers and have the same excellent quality at a much better price.
Hi, Scotty! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I may be old fashioned, but Pure Talk is a breath of fresh air. It's a pleasure to deal with a United States-based cellphone company staffed with knowledgeable, English-speaking customer service representatives. Typically, Pure Talk's employees are readily available to help answer questions / find solutions to problems. Other firms would do well to follow Pure Talk's example, rather than out-sourcing customer service functions to third-world Pacific-Rim countries where people hired are often barely able to speak understandable English.
Hi, William! It's fantastic to hear you had an excellent customer service experience, as this is our top priority. We're proud to have our Customer Support 100% based in the US. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
The service I have been provided has been the best I have ever gotten!!! It changed my opinion about cellular providers. I have no complaints. I have used pretty much all other services and there is no comparison between them and the service I receive from Pure talk. Thanks so much for what y’all do.
Wow, Lucas! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
We had to set up my phone to recognize pure talk signal. She the tech that was helping me stayed with me till everything was working. She was very patient and helpful; I really appreciate her efforts and final success with helping me. I am very happy with the service that pure talk offers, although I do however run into spots near my house where I lose service.
Hi, Sean! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data.Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Great service, great price. I had Pure Talk cell phone service for quite a while and was very happy with everything about Pure Talk. I would recommend it to anyone. The price was great, the service was great, customer service was great. Better than Optimum for sure, better than At&t, T-mobile, etc.
Thank you for being a long-time customer, Jerald! It's great to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I was totally disappointed with customer service experience. I was charged for early termination even though I did everything to return the equipment within the promotion period. Followed up with many representatives and repeated myself over and over again. Totally dis-satisfied with how my situation was handled by Pure Talk.
Hi, Catherine! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that your refund was posted to your payment card on 11/30/23. If you have any further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I highly recommend Pure talk.... The service is great & I have never lost a signal no matter where I have been!!! I am so happy to not have to deal with mega companies with my cell service.... So very happy with this company!!! My brother whose job takes him thru the mountain areas of 3 states recommened to me.. The price is great & an American company & He told me he has never lost service while in the mountainous areas.
Hi, Gail! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I was excited to try PureTalk after it being recommended to me by a podcaster that I listen to. It sounded appealing to try a company that apparently uses the same cell phone towers as the big companies use and saving money on my monthly bill. But to be quite honest, my service (referring to my signal, not customer service, which is good) is worse than it was with Verizon or AT&T. I use my cellphone as a means to make a living with driveshare apps and it is essential for me to have perfect signal at all times. My signal drops out all the time and I find myself always having to restart my phone to regain or search for a signal. If I had to rate my signal consistency from 1 to 10 it would be a 2 or 3. Hopefully you will improve your service area soon, as I am running out of patience. Thank you.
Hello, Michael! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I can always count on my service, and the lower cost is a plus. I always tell everyone about your service. I keep hoping for referrals. The incentive for travel abroad is a plus. Are there any new promotions coming soon? Keep up the good work! We love you being there.
Hello, Dorothy! We're excited to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Please check back to our website for future announcements regarding our promotions and discounts. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Everything works great accept for the cellphone signal itself. The signal at my home is typically only one bar and the quality of connection when I use the phone for calls is a bit weak. Other than that - the service is GREAT! My texts go through quickly and the internet works well on the phone most of the time - sometimes when not on WiFi it can be slow and sluggish.
Hello, Robert! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
My husband and I signed up for international cell service while in Spain on 2/10 or 11 (depending on your time zone). I never had access to service while there and according to your technicians I used all cellular data by the 12th. That isn't accurate, but they appear to be the final word. The service never worked. My husband was not able to make any calls with his and I don't know if he attempted to use internet or apps. - Several phone calls and no return calls, plus the denial of being given a refund has left us dissatisfied with your international service.
Hi, Paul and Patti! We’re sorry to hear you were unable to utilize service in Spain. Please accept our apologies for the inconvenience this caused you. We have applied a credit to your account for the international roaming top-ups. This credit will be used toward your next bill on 04/10/24. You may view the credit through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We love our PureTalk and tell all of our friends about it! The pricing, service coverage, and the ability to change my plan as the need arises, are all reasons that we love our PureTalk. The "big" name phone services cannot really compete with PureTalk. I have never experienced a "dropped" call with PureTalk and highly recommend this phone service provider.
Hello Guy! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
My SIM card suddenly stopped working resulting in my phone not being able to send or receive calls or texts. There was no guidance on your website on what to do. And I was disappointed there was no chat function. I had to borrow a work colleague's phone to call to speak to someone. I was advised to order a replacement SIM card. The instructions that arrived with the SIM were for activating new service & did not work to activate a replacement SIM. Again I was unable to call or chat with someone to identify the problem. I emailed your help support and they advised me I need to call as replacement SIMs cannot be activate on your website. I didn't have a alternate phone to call, so I had to wait another day for my husband to return from his business trip to have access to a phone.
Hi, Sue! We’re sorry to hear about your experience activating your replacement SIM card. Please accept our apologies that we currently do not offer a chat feature on our website and for the inconvenience this has caused. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. For security purposes, we cannot make changes to an account via email or social media chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
When I switched to PureTalk I didn’t experience any change from what I previously had except that I was saving a lot of money each month. One of the nicest feelings is that I know that the company is made up of Vets and patriotic people. It was great that my husband and I got to keep our original numbers.
Hi Leslie! We're excited you're receiving excellent service and saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I have been extremely happy with Pure talk since day one. I like being able to speak with a person when I have a question. I love that I always get to speak with a person who speaks English. I have and will continue to send people to pure talk for their phone service.
Hello Brenda! We're proud to have a US-based Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
We are very pleased with the service we receive from Pure Talk. I have been contacted many times by my previous provider asking me to return to their service, but I am happy with Pure Talk at one third the price. I plan to continue the service from Pure Talk.
Wow, Kendra! We're delighted you're saving money since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I have been a part of Pure Talk for about 2 years now and have no complaints with service or connectivity. My wife joined too shortly after me. We have nothing but praise for you all and have told friends and family about your stellar service. Thanks so much. Keep up the good work for America. God bless.
Hello Michael! We're excited you're receiving excellent service since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Signing up is seamless. It is easy to use an existing phone with step by step instructions. Custom plan to pick from, you choose what is best for you. A great selection of phones if you want a new phone with great prices. We find reception is really good no matter where we go barring any mountains. Like the Rockies.
Hello W. Kirby! We're thrilled you're enjoying your PureTalk service, and are glad the transition was seamless! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Overall, I would recommend PureTalk. We have saved money which was one of the main reasons we switched over. The coverage and dependability was as good as our old service. The customer service has been mixed for me. When we did the change over it end up being quite a process (but we did have eight devices). Also, sometimes I have had one customer service person tell me something and then it is contradicted by someone else. I also wish there was a way to contact customer service through the website by email. I would prefer to just send an email instead of calling.
Thank you for switching to PureTalk, Ken! While we’re happy to hear you’re enjoying your service, we’re sorry your transition was not seamless. Please accept our apologies for the inconvenience this caused and for any miscommunication on our behalf. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Love the price for the plans. Especially love the US based customer service, Not that I have to talk to customer service often but when I do it is nice to hear US based support. A** network at a fraction of the cost. Plus there are now watch plans. I switched my whole family from the high priced top 3 companies. No one is sorry they switched.
Wow, Joseph! We're thrilled you're enjoying your PureTalk service and have received excellent assistance from our Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I'm very pleased with the service. I transitioned from AT&T and noticed no change in my service. I'm retired so the savings per month was a big plus for me. I would recommend Pure Talk to anyone who wants the same service as the major carriers at half the price!
Thank you for switching to PureTalk, Guy! We're excited to hear you're enjoying your PureTalk service and saving money on your monthly bill. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I’ve been using Pure Talk for a few years now. My experience with the company is very positive. From the incredible pricing, to the clear signal, to the excellent customer service - Pure Talk has it all! I strongly recommend Pure Talk to anyone wanting a quality phone service, while saving a lot of money.
Hi Yvonne! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I had Verizon and am opposed to their politics, but coverage was far better than Puretalk. Not going back, but whatever towers Puretalk uses are sub-standard. The service with Puretalk is first rate and commendable. English as a first language is a big help with tech support, also.
Hi, John! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
My problem with Puretalk is I can't receive or send pictures unless I'm home with my wifi. I never had this problem with my previous network. Can you fix this problem. I hate waiting more than hour to get customer service.
Hi, Raymond! We're sorry to hear that you're experiencing issues with multimedia messages. Please accept our apologies for this inconvenience and the wait time you encountered reaching Customer Service. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Technical Support department at 800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I've had Pure Talk for approximately 6 months and I am very happy with their service. I can't tell a bit of difference from the big companies as far as the coverage. It's always been a clear connection. Pure Talk is a very professional, friendly service company. Couldn't ask for anything better!
Hi Betsy! We're excited you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
When I called to inquire about service for my cell phone, your customer service staff was extremely helpful and polite. It is difficult to receive polite these days. Transferring my service was very easy using an eSim. I have been happy with my service and am glad to no longer be giving my silent nod to AT&T's donations to causes I do not believe in.
Wow Pamela! We're elated to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I was a Verizon customer for nearly 20 years but when the takeover of America by big corporations became so blatant I switched all of my business to local and veteran owned when possible. I never noticed any difference in quality of connection or anything, the transition was seamless. I love PureTalk!!
Hi Kimberly! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Always answers quickly, by someone who speaks English. I am told also answered by someone in the USA- that is a strong plus! A great value as well. I recommend PureTalk to my friends. Wish I could do more like, instead of upping bill to next dollar... Make a random contribution for monies towards our vets.
Hello Patty! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Compared to my past account with Verizon (I still have 2 devices with them) the cell service is greatly reduced in my area. In order to access internet efficiently in front of house I need to turn off cell service & access Wi-Fi very close to house where signal is strong. I just tested this at 3/11/2024 @ 2:40pm PAC. I have 1 out of 4 bar of cell svc. My son has a GIZMO/verizon svc & he’ll have cell svc when I do not. Since this is a child device call parent/gps tracker only this is a HUGE issue. Please confirm. Note: PURETALK ASKED for a review so here it is.
Hi, Keith! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We have had PureTalk for about 3 years now. We have been very pleased with the service. The price is very reasonable. Also, we have only had to call with a question/or to get help on our accounts a few times, but every time we have called we have gotten someone we could understand - which is VERY nice! The representatives are always very nice and very helpful.
Hi there Deborah! We're proud to have a US-based Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I was happy with the service when I first got it. For the past 2 yrs I have not been able to use my Hotspot and I called in for help and was told it was a Samsung issue. But Samsung says it is not them and that you have told several of your customers the same thing. So I have an issue with the dishonesty of your company.
Hi, Richard! We’re sorry to hear you’re experiencing issues with hotspot. We can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. Please accept our apologies for this inconvenience. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I love Pure Talk because I never have service interruptions & love having my bill be lower than it ever has been with other carriers. I love how easy it all is - the only thing I wish I could do differently is be able to pay my bill direct from my checking instead of using a Debit card.
Hi Debbie! At this time, payments can be made via credit or debit card. We're always working ot add new services that make it easy to be a PureTalk customer and may allow payments via checking account in the future. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I have no complaints about my service or its cost. Whenever another company asks me about my service and its cost, and I tell them, they have nothing more to say. My Pure Talk serves as a backup when my internet service is out of order. I'm glad I have it.
Hello Rebekah! We're pleased you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I'm already tired of Pure talk. I went with you because of radio commercials telling me I could get my service for $20 and I even get a free hot spot. The $20 a month plan dragged too much so I had to increase my bill to the $30 plan. When I used my hot spot one night and it quit working I call and find out I only get about 5 hours of streaming per month. I've only had a hot spot with one carrier years ago and it lasted all month. Then over this past weekend I ran out of data from watching movies on my phone, I've NEVER ran out of data before. But the kicker and the reason I'm going to leave pure talk is because of the pin number I set up when I started my plan. I have never had any help at all from your customer service because I can never remember that pin number. That is a big enough list to leave pure talk. I wish I would had stayed with my previous carrier.
Hi, Chris! We’re sorry to hear about the issues you have experienced with your hotspot and data usage. Please accept our apologies for the inconvenience this has caused you. We recommend closing unused apps and connecting to Wi-Fi when available to reduce data usage. You may also enable Data Saver or Low Data Mode on your device. You may add hotspot or mobile data to your plan through your account portal at www.puretalk.com/account/login. After signing in, select the Add-Ons tab. You may view and change your PIN by selecting the Profile tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Great service for a good price. I pay more for internet WIFI than I my phone bill and use my phone 2x the amount than I use my WiFi. Do you think you will get into the WiFi business in the future? Thanks again for the great service. I will be your loyal customer.
Hi David! We're always working to add new services that make it easier to be a PureTalk customer and may offer home Wi-Fi in the future. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Love Puretalk. Joined because of endorsement by AMAC, Mark **, and Sean **. Have never had a dropped call or lack of service. Love your USA based English speaking staff and your Veteran ownership. Very easy to do business with you. Can’t beat the price or value. Recommend to everyone. Thank you!!!
Wow, Jay! We're thrilled to hear you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 11, 2024
Voice mail does not tell you the time of missed call. Doesn't alert you that you got a call. You only see it by chance later is the display of messages. Mostly Norton adds, or junk mail. Messages. You may find your voice mail there. But with no time or date stamp. Lots of junk mail pops up.
Hi, Dan! We’re sorry to hear you’re experiencing issues with voicemail and receiving spam messages. Please accept our apologies for the inconvenience this has caused. We recommend registering your phone number at https://www.donotcall.gov/ to reduce telemarketing calls. We offer visual voicemail but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We were looking for an easy and affordable phone service before we retired because we would be on a fixed income. We haven't had any difficulties with it since we switched over to Pure Talk. We can talk to a real person who is knowledgeable, helpful and polite when we call Customer Service. We have recommended Pure Talk to several friends and family.
Hi Diana! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Overall happy with the system. I am concerned with my two remote 'keys'. They don't always respond to activation. Even while in the house and makes me unsure if I'm protected when I leave. Also wish keys came with a cover to prevent accidental activation.
Hi, Mark! We recommend contacting the device manufacturer if you are experiencing issues with remote activation. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We can only get one bar in our home so we couldn’t even use pure talk if it wasn’t for WiFi calling. Around town service is only good in spots. We will probably have to switch to another phone service because of this. The price is good and we like that Prue Talk is a Woke company.
Hi, Edward! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
My husband and I are very happy with Pure Talk. It’s easy to pay, no paperwork - right out of acct each month. No price changes! No contract! We can stop whenever we want. Although we won’t stop because this is the best cell phone service we have ever had!
Hello Diane! We're pleased you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
We sometimes have a difficult time with dropping calls in our home. We wish the coverage in our home was more dependable. Since we do not have a landline the cell coverage in our home is important. When we were with Verizon the coverage in our home seemed more dependable. Other than this issue we have been happy with our Pure Talk subscription.
Hello, Monte! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
Pure Talk offers wonderful service and has a great coverage area. I drive truck and get service wherever I go. They are helpful and quick to provide customer service if I ever need to call anyone at Pure Talk. The cost of the plan is less than that of other plans. The service is the same or better than other plans. I would recommend Pure Talk to a friend or anyone who needs cell phone service at a low cost.
Wow, Steve! We're happy to hear you're enjoying your PureTalk service and receiving excellent signal. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
My wife and I both use your services and we are very pleased. We would like to know if the phone can be used as a hot spot for internet access. We are also happy with the price as we are senior citizens. Customer service has been good too in explaining different options. Thank you.
Hello, Arnold! We're pleased you and your wife are enjoying your PureTalk service! Each of our standard plans includes mobile hotspot data. At this time, we can guarantee mobile hotspot on iPhone 6s and above. However, this feature may not function on all Android devices. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
In general, I appreciate the service. It is so nice to have a reputable alternative to a company like Verizon. And the monthly fee is affordable. I have had issues in the past, but most of the time after turning my phone off, then on or updated the software, the problem was solved. Thank you!
Hello Patricia! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I selected Pure Talk, because Candice Owens and Ben Shapiro endorsed it, and it was advertised as great service, but very affordable. In my experience customer service is always very friendly. However, every time I’ve called the ball's put back in my court to resolve the issue. I don’t receive text from my other family members that also use Pure Talk on my account. I have trouble receiving images and I do not get good reception often at my home Even using Wi-Fi.
Hi, Lyndsey! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you need further assistance, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We have been very pleased with the service and reliability of our Pure Talk phone service. We have been customers for a couple of years, or more. I would recommend this service to anyone wanting reliability and affordability. We have really enjoyed being able to use our phones as hotspots for our laptops when we have experience power outages.
Hello Mark! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
I like the affordable bill but the 5G service is not great. I often at 1-2 bars of LTE and even when my iPhone says I have full bars of 5G the service is really slow and inconsistent. I'm primarily in the Seattle Tacoma area. It's workable as I don’t really use the internet or stream anything other than spotify when I'm away from home wifi but I would consider another service if they offered a lower price because I don’t think the coverage could get any worse.
Hi, Joseph! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
After I got hacked I immediately called Pure Talk and told the operator what happened and she took all my info and told me to go to the bank and tell them what happened. I had gotten several texts thinking they were from pure talk and some how it was the hacker doing that. Everything got fixed but I received a call from Kady from pure talk and we went through everything that went on and it made me feel better knowing how professional everyone was.
Hello R J! We're glad your accounts were secured quickly! If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
Recently, the credit card I was using had been compromised. After receiving a new card, I called all of the companies I had using auto-pay to update them with the new card information. I failed to remember that Pure Talk should have been included in the update. After, you ran the old card number and it failed to pay the needed amount. I received a very 'threatening' note basically giving me 24 hours to correct the situation or my service would be discontinued. I did not appreciate the tone of the notice nor the time frame given to correct the problem. I nearly terminated my relationship the same day. In fact, I'm still contemplating ending our relationship due to the tone of that message.
Hello, James! Please accept our apologies for the automated email notification regarding your payment issue. Our system will attempt to process a payment for 7 days from your bill date. Your service will not be disrupted during this time. After the 7 days are up, your account is at risk of being deactivated. You may update your payment method through your account portal at www.puretalk.com/account/login. After signing in, select the Billing tab and choose Change Autopay. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I would give a better rating if customer service was more helpful. I started service with Pure Talk just a few months ago. I called in with a promotion and was supposed to get unlimited calling text and data for $35 per month. When I called in for that promotion the rep decided to lower my plan and tried to help me out. She said if I don't use that much data I can have a lesser data plan. Well come to find out I needed more data. When I called in to change my plan I was not allowed to get what I originally asked for. There was a promotion just after the one I used which offered a free phone which I also called about. Once again I was denied proper customer service. I was told I would have to leave Pure Talk and come back to get that promotion. That seems ridiculous. I am paying too much on my newest plan and am very unhappy. Does anyone care? Or is it just about the money?
Hello, Edward! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To receive the free Samsung A15 5G, you must activate a new line of service and remain on AutoPay. Service must be activated within 30 days. You must also select and stay on the $35 Unlimited Talk & Text with 15GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Unfortunately, this promotion is unavailable for existing PureTalk lines. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
When I turn on my faucet, I expect water to come out. It does, so I don’t think about it. When I turn on my cell phone, I expect PureTalk to connect. It does, so it can be easy to take it for granted, but I do need to acknowledge their excellent service.
Hi, RG! We’re happy to hear you’re enjoying your PureTalk service! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Have to admit to being a tiny bit worried about the coverage area of PureTalk having been a customer of Spectrum Mobile for many years. Had no issues with them other than their raising of monthly fees, and had no issues with their coverage area or the clarity of calls or calls getting dropped. So the move to a new service was a bit tense. But after one month all anxieties have been washed away. No issues at all on any dimension of service. So thank you, PureTalk. I am a very satisfied, brand new customer.
Thank you for switching to PureTalk, Michael! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I am happy with the service, except that on a recent trip to the country of Panama I was not able to use the phone locally. Apparently, you do not have an agreement with overseas companies. My traveling companions have T-Mobile and were able to communicate in Panama. Waiting for your comments.
Hi, Antonio! Currently, we do not offer international coverage in Panama. Please accept our apologies for this inconvenience. To learn more about our international service, visit https://www.puretalk.com/international-roaming. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I love my Pure Talk phone service. I talk it up to all of my friends. They think, if it sounds too good to be true, (which you do sound that way) it probably is a scam. I convinced 2 of my sisters to sign up with you and they love Pure Talk also. The Pure Talk employee who helped us sign up was so nice and understood our lack of technical knowledge. She walked us through the whole process step by step. I wish you had internet service - I would be on board right away!
Hello, Shawn! It’s great to hear you’re enjoying your service and received excellent customer support. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I have been a customer of Pure Talk for many years now, and am consistently impressed with the high standards of customer service. Throughout the years, any challenge that I have had has been met with friendly, patient explanations and quick resolutions. Pure talk genuinely has some of the best customer service I have experience in the service industry and is the main reason why I continue to be a long-term customer in recommend to my friends. Continue to exceed expectations!
Thank you for being a long-time customer, Amber! It’s fantastic to hear you're enjoying your service and receiving excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
On the map I am at the edge of the 5G range. I thought the 4G would be a little stronger. I do have 1 bar of service but that is on the edge of no service. I Can't make a call with it having 1 bar. I have to use Internet option to make or receive calls and data. When I do travel service is still sketchy at best. In the car with my brother (He uses Verizon) he will have signal and I will have no service in areas. I will probably end service with you when phone is paid off. Until then I guess I'm stuck with you.
Hi, Michael! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I like the company and what it stands for but as a Sr I need lower cost and ability to respond to group texts, so I'm looking at other plans. I can receive group texts, but cannot respond if groups are over 10. The cell signal is typically fine. I also like paying by credit card each month.
Hi, Debra! Currently, we only support group messages of up to 10 recipients. Please accept our apologies for this inconvenience. You may contact our Customer Service department by dialing 1-877-820-7873, and our agents will be happy to assist you with lowering your monthly costs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
My wife can not set up her voice mail to stay and she wants to change her password for voicemail but doesn't know how. I have mine all set up but she can not get hers to set up right. Other than that the phone is great!! Get Puretalk when you want a cell.
Hi, Ronald and Karen! If you’re experiencing issues setting up your voicemail, it may need to be reset. To do this, log into your account portal at www.puretalk.com/account/login. After signing in, select the Plan tab, choose the phone number from the drop-down menu, and select Reset Voicemail. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I switched to Pure Talk 6 months ago, and have had a wonderful experience. The service is great and there have been no dropped calls. And the best part is that it costs less than half of what I was paying with my previous carrier. I have no complaints and would recommend to anyone.
Hi Christy! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 11, 2024
When our contract is finished we will switch back to Verizon. We can talk and text but cannot received emojis or photos. Called several times and you were unable to fix problem. Cannot send you images because our phones will not do that. You are not the same as the big guys as advertise.
Hello, Jerry! We're sorry to hear that you're experiencing issues with multimedia messages. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
When my husband Fred needed to get a new phone, he checked with Pure Talk first, but they were not interested in giving him a good price. So he went to another cell phone company and was able to get a new IPhone 10 at a decent price. Otherwise we are pleased with Pure Talk service, and I still have my phone with Pure Talk.
Hi, Sharon! To receive the device discount, you must activate a new line of service, port your current phone number, and remain on AutoPay. Service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text with 10GB Data + 5GB Hotspot or higher plan for the 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
We are extremely pleased with the service!! We live in an area that is pretty spotty for great reception, making a change to our provider is always concerning because you never want it to go worse. So happy we made the change last fall. Best coverage we've experienced since moving here 8years ago!
Thank you for switching to PureTalk, Jessie! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
There is a T-Mobile cell at Happy Inn half way to Kalispell Mt from Libby Mt. It would be nice to have a cell in that area as it is about 70 miles of no coverage. I like the fact that Pure Talk will let me use a credit card to pay for my bill.
Hi, Glenn! We are always working to improve our service and appreciate your feedback. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I just want to say the service Pure Talk provides is amazing. The customer service is out of this world, you talk to a real person everytime you call and the price can be beat. Also it feel great to support a company that shares the same values I have.
Wow, Dwayne! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
Brandon, reprogrammed my phone so I can send and receive pictures. Technology is not my strong point, he was very patient explaining how to get to my settings and step by step changing what was there. He is a patient man and a good face of the company, Pure Talk. Thank You!
Hello, Linda! It's fantastic to know our support agent, Branden, assisted you with programming your phone and provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
I had two different appts set to get assistance setting up my phone. Neither time did the person scheduled to call me ever called at our time. One later reported she tried but left a vm. This was a lie! Then three days later I got a call that my account was going to collections! I wanted to change for cost AND to send money to a company supporting my values. I do not believe you are that company!
Hi, Kate! We're sorry to hear about your experience with PureTalk. Please accept our apologies for not receiving a callback and if you received anything other than an optimal customer service experience. We have reviewed your account and see that an agent attempted to contact you on 02/13/24 at 2:33 PM EST to assist you with activating your service. However, he did not receive a response and couldn't leave a voicemail. If you need further assistance, our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I switched from T-Mobile to PureTalk (and before that, I've used other wireless carriers). Best decision I've ever made! Coverage is broad (uses AT&T towers), 5G is still plenty fast, and my bill went down to under $20/line with our AMAC plan since we don't use a ton of data. Since we've switched, PureTalk has thrown in international calling and data roaming (features I paid extra for at T-Mobile). Customer service is great and US-based. I would highly recommend PureTalk to my family and friends!
Thank you for switching to PureTalk, Nathaniel! We're thrilled to hear you're enjoying your service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 11, 2024
My only complaint is text messaging with PureTalk. I have many times not been able to send a text message, group message or multi media message with PT and I have called customer support and have not gotten good results or an answer why they do not go thru. They blame my phone but my phone is 5G and should work fine.
Hello, Lorri! We regret to hear that you are experiencing issues with receiving multimedia messages. Your device network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. Please reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I've been a PT customer for maybe 8yrs. I know you give discounts on phones for new customers to gain their business. Why can't LOYAL customers like myself get a discount on phones also? I'm thinking of switching to a new company just for the phone discount. Remember, you make more money by gaining new customers AND retaining current ones.
Thank you for being a long-time customer, Derek! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I am happy with our service. I would like it better if we had service at my mother’s house. My family can’t join since they wouldn’t be able to make calls. The service map shows that her house would receive service… They live in a rural portion of Carroll County. Verizon is the only carrier that has coverage in that spot. We did not like their service.
Hi, Deborah! We're thrilled you're enjoying your PureTalk service. If there is no coverage at your family's house, their cell phones will not connect to our network. They would not be able to connect to our service until they travel to an area where there is coverage. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Great service, promptness and super job at explaining everything!! Loved talking to someone from Georgia!! Had an issue getting the switch of service to work. Last conversation with support was at 9 pm. When I turned on my phone in the morning phone lit up like a Christmas tree and was switched!! Thanks, PureTalk!!!
Wow, Keith! We're proud to know that our support team was able to assist you and provide an excellent customer experience. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Internet access shuts down sporadically during the day so search option in Google doesn't work so I have to connect to wifi which I shouldn't have to since I am paying for that service! This downtime is now everywhere I go.
Hi, Christopher! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data.If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Since I switched to Pure Talk I've been very pleased. The coverage area has been fantastic. My wife and I love it. However, I would have given you 5 stars but last night I had to use the Hotspot. I something important to upload and didn't have internet. So, I switched on my Hotspot feature on my phone. It wasn't good at all. Tighten the Hotspot service and next time I will give you a 5 star review.
Hello, Jimmie! We regret to hear about the experience you have had with your hotspot. Please accept our apologies for the inconvenience you have been caused. Currently, we guarantee this feature on iPhone 6S and above. We cannot guarantee this feature will function for all Android devices. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Ordered a new Blu91gs from PureTalk. As always, the representative was genuinely courteous and very professional. I received the order promptly as stated and am very happy with the results. As a Marine Vet and a proud American I am proud to be a part of a like-minded organization that does what they say they will do.
Wow, Dale! First and foremost, we want to thank you for serving our country! We pride ourselves on being a veteran-owned company. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
We’ve had pretty good performance wherever we’ve gone. We had Verizon before. We had been listening to your ads for some time. And, we have been getting the wonderful reduction in costs as per Clay and Buck as well as Mark Levin. Thank you for your service to our country!
Hello, Richard! We are delighted you're enjoying your PureTalk service and saving money on your monthly service bill. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
My iPhone with PureTalk works well except inside my home. I live in a hill area, so texting pictures and talking on my iphone is usually challenging. I have to go near a window inside my home or go outside to a send picture or have a phone call successfully. Can you guys improve this service? I keep my landline phone active to talk on, which has better connections on AT&T.
Hi, Pamela! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
While visiting Roanoke Virginia I had multiple using my phone. Seems I had limited coverage. I could not load Delta Airlines app, car rental issues etc due to phone. Took me by surprise and it was very inconvenient. Downloads were very slow if and when I was able to download anything. Had trouble holding a phone call as well. I'm considering changing carriers due to this issue. I need dependable coverage no matter where I am. I thought Pure Talk would provide that, but I guess not.
Hi, Barbara! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data.Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I called customer service and was directed exactly to what I needed to do. The transfer was amazingly easy to do. I also have not had connection issues like some of my friends with other carriers. In all of the time that we have been a customer, we have not had any issues with connectivity or service.
Hello, Mark! Thank you for your 5-star review. We're thrilled you're enjoying your PureTalk service and receiving excellent coverage since making the switch. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have been with PureTalk USA for almost 4 years! They are an exemplary company. When I found out the founder was a Veteran I immediately checked them out and joined. Great prices, Great support, and I don't believe any other provider is at their level of service! Just a side note...Their commercials on TV are the best I have seen! Strong patriotism which is truly heart warming.
Thank you for being a long-time customer, Rosanna! We pride ourselves on being a veteran-owned company. We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Great coverage, you do everything you promise for the price. Billings are easy and when I've needed help on anything it has been easily obtained. Keep doing what you do and your business will undoubtedly grow. Glad it is American owned and operated. I don't like my dollars going to a foreign nation. Thanks very much for everything.
Lee! Having a US-based Customer Service team is something we pride ourselves on, and we’re delighted to hear that you’ve had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits each customer. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed March 11, 2024
Called and asked for a new SIM card on Sat March 2nd and it’s now March 11th and it hasn’t arrived. Card was going to arrive within 3-5 business days. I was offered the option to pay $15 more to ship it overnight but I opted out thinking it’s not that bad to wait an extra two days. It has turned into longer.
Hello Bryan! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Orders are typically processed within 24-48 business hours, and then shipped via FedEx. Our warehouse is closed on the weekend. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I’ve enjoyed your service, most of the time. However, within the last month or so, it’s been VERY SLOW, and it’s very frustrating. I have dropped calls, bad reception, and my husband has asked me several times to switch carriers. I walked away from Verizon because of the costs and what they stand for, but it’s hard for me to stay when the service isn’t that great anymore.
Hello, Rachel! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
The biggest problem is for most places mainly at home. Me and the wife have one or two bars, so we end up having a bad connection. There will be times that we are driving in the city and we only get one or two bars and we can’t even make a phone call.
Hello, Daniel! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits each customer. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I get paid on the 22nd of the month and your billing cycle was causing me to be late consistently. Therefore, a few months ago, I requested the due date be changed to the 22nd. It was approved and I paid the extra in order to have the due date changed. Guess what? Last month, you charged my checking account on the old due date which caused my account to be overdrawn and, therefore, the bank charged me a $34.00 OD charge. So I am not very pleased. I sent you an email stating this very thing last week.
Hello, Marie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
It took almost three weeks and four technicians to finally determine that the phone had a faulty SIM card. If I hadn't had a second phone, I would have had no way to resolve the problem. If the problem had been diagnosed sooner, I would have given a higher rating.
Hello, George! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I love the price which is half of what I paid with mainstream carrier. US customer service. US tech support. Bonus of talking to someone with a Southern accent. They are friendly, patient and very helpful. Veteran company. Already recommended to my sister who loves it. I would recommend Pure Talk to anyone.
Wow, Brad! We're delighted you're enjoying your PureTalk service, saving money, and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I haven't called customer service on this yet but lately, I have not gotten good reception of my calls. Many times, my callers have said I've been breaking up and I have to repeat what I am saying or move closer to the road. It has been very frustrating, and I am seriously considering moving my provider to T-Mobile. Their customers have said that they can get clear reception in the garage which is underneath our apartment!
Hi, Fran! We completely understand your frustrations and sincerely apologize for the extended hold times. As this is not the experience we'd hope for you to have. We're committed to resolving your issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
We were having problems with our phones so we called customer service and Brian was very helpful and spent all the time necessary to correct the problems. This is the 2nd time that we have called and the support was great. We have saved $ over our previous carrier. We highly recommend Pure Talk.
Hello, Karen! We're delighted to hear about the incredible assistance Olympia provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
So far I have had little to no issue with services rendered. Good cell service, fast response, and Good experience so far. I would recommend this to more people and encourage people to join. I would say the only issue I would have is the phone I had gotten. Not a huge fan of it but it does what it is intended for.
Hello, Coleman! We're excited you've had an excellent experience with PureTalk thus far. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I'm happy with Puretalk. It's just the coverage of AT&T towers, many bad spots of no service here in southern Indiana, I wish there were more towers that we could use. But overall, this us the best phone plan I've ever had and I have referred people both of my sons have switched to Pure Talk and I have my sister on my plan.
Hi, Lorna! Although we are thrilled to hear that you're saving money on your monthly bill by making the switch, we are sorry that you are having issues with your coverage. We'd like to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
No issues, service works well. We travel a bit and have only been out of reach once, that I can remember. We don't use the hot spots much but phones, text and data, we do. When we've contacted PT, they were very responsive.
Hello, Timothy! We're excited you've had an excellent experience with PureTalk thus far. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Except for a few hours of non-service, my experience with Pure Talk service for the past few years of subscription has been very satisfying. The recent interruption was the only one. Other wireless providers were also affected by the same interruption period. The interruption was probably the fault of the network that Pure Talk was utilizing at the time and not purely Pure Talk's fault.
Thank you for being a long-time customer, Roy! We're pleased you've been enjoying your PureTalk service since making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits each customer. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Pure Talk has been a boon, beyond simply being cheaper than bigger company’s offerings. Being able to directly and specifically select the amount of data I want, as well as being able to temporarily add more when needed, all without a messy, confusing billing format immediately makes Pure Talk a recommend from me. Customer service is solid too, being connected with clear, mutually understandable staff that have explained and helped solve any issues I’ve had.
Wow, Caleb! We're delighted you've received such excellent service since switching to PureTalk and are saving money on your monthly service bill by making the switch! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I think Pure Talk is a great company. We left AT&T, enjoyed Pure Talk, great savings and service. We really do enjoy the US representation when you need to call customer service. We did end up getting two brand new Apple 14s at a great price, no problems, no hassles.
Thank you for switching to PureTalk, Roger! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Can't beat the price of Pure Talk. Service is very good as well. My only issue is that if you use texting to communicate with a group as I do with some church groups I'm in, if there are more than 10 people in the group, I can read the texts, but Pure Talk service does not allow me to respond to a group text. If large group texts aren't needed, then I recommend Pure Talk without reservation.
Hello, Doris! Currently, PureTalk allows up to 10 recipients per group text. We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements to come. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I can’t get my number to port so I’m stuck with PureTalk. I have reached out to Pure Talk and they are very nice but do not follow through on what they say they will do. It is cheap but the service is spotty at best and will send people to voicemail when in service without even ringing. You get what you pay for.
Hello, Owen! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Regarding your port out request, please reach out to our Customer Service department for further assistance concerning this matter. You may contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I appreciate the good value for the price of service. I'm satisfied but my coverage is NOT as good as when I was with Verizon. In my home there are only 2 places I can talk on the phone without being told I'm "breaking up" or "garbled". It's like being tied to a corded land-line. When driving I get that same feedback. Wish that could be fixed!
Oh no, Debra! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience and if you received anything other than an optimal customer service experience. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Receiving calls from people who want to buy drugs really sucks! Alaska has a very small Population and recycled numbers here is not fair to the Customer! I canceled my service for this reason and will never use you again.
Hello, David! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
I have little to no cell service at 5408 36 near Murray, Nebraska. I have little to no cell service in Weeping Water, Nebraska, Cass County. I have no service on Scenic Drive near Weeping Water. Sometimes I don't have service in my residence on ** in Omaha, 68144. Fix the reception problem please. Often I have no service on Highway #50 north of Weeping Water north to Omaha.
Hi, William! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Have been using PT for more than five years now in multiple states and during cross-country road trips. My coverage and service has always been wonderful; I’m able to receive calls when my (former) Verizon-covered family could not. They’ve since switched. I appreciate the price point as I would pay double with AT&T (and I hate them, but I work in telecom). If you guys had better customer service I’d be the happiest. The few times I’ve had to call the wait times were insane and the agents were useless.
Hi, Hollyanne! We appreciate your feedback, and are so delighted to hear that you received excellent service while traveling! We're sorry to hear that our Customer Service team did not meet your expectations and did not provide the level of service needed. We will use this as an opportunity to improve our services in the future. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have Motorola Stylus. Ever since I left AT&T I've had problems with Pure Talk. First my TALK & TEXT stopped working. I called your tech expert and they got it working, not sure what they did, it was too techy for me to understand. Then my data stopped working. My son took out the SIM card and it worked somewhat okay, but it still doesn't work as well as it did with AT&T.
Hello, Maree! We regret to hear you are experiencing loss of coverage and text. Please accept our apologies for this inconvenience, and if you received anything other than an optimal customer service experience, this is our top priority. We'd like to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
My new phone keeps sending me to camera when I am trying to get to my home page. I can’t seem to be able to switch from one page to another and find the page with my apps. I used the same SIM card that I had in my previous phone.
Hi, Jeanette! It's possible you may have triggered the "Quick turn on camera" action. It launches the camera app when the power button is pressed twice. The feature is located at Settings > Buttons & gestures. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I am a new customer PureTalk, coming over from Verizon. I am happy to spend my money at a veteran owned company. However, I am disappointed with the service connection I receive on my phone. It is not a good as I was with Verizon. There are many more times I drop calls and lose of service. Can anything be done to improve service!
Hi, Scott! We're sorry to hear that you're experiencing issues with your PureTalk service. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Fantastic service, thank you very much, l have been a PURETALK USA customer for many years. Everything has been good, except for one incident, when purchasing a telephone from your company. I FED-EXED it back to your company, they said they got the box back with NO TELEPHONE! I never got reimbursed what l paid for the telephone. So l won't recommend buying a telephone from your company. Otherwise I would recommend your telephone cellular service. I was and still am upset about the money l lost in the above mentioned transaction! If you could reimburse me on this matter, I would be extremely satisfied. Thank you, Randy **.
Hi, Randy! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have never had an issue with service, though I don’t live in a highly congested area. It would be really nice if there was an app from PureTalk that could track the data usage and the corresponding apps. But I do not know if that is possible. :)
Hi, Caleb! We're always working to add new services that make it easier to be a PureTalk customer and may offer a mobile application in the future. In the meantime, you may check your data usage by logging into your Account Portal at www.puretalk.com. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I was charged $5 for making an payment online on the day it is due. I had my credit card hacked and just received my new credit card on the 18th. I have never missed a payment and felt the charge should be waived due to the circumstances bill.
Hello, William! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H
Reviewed March 11, 2024
I love PureTalk. I DO NOT LIKE the Android 13 OS. It lacks features that my Android 9 had. Such as, there is notification blinking light when new messages appear. Extremely annoying. While 13 has some nice features it's at the point I'm thinking about going back to my Galaxy S9+. The carrier service is as good as or better than the Verizon it replaced. Love Pure Talk, hate phone.
Hi, Michael! We're thrilled to hear you're enjoying your service. Software updates are essential for maintaining the security and performance of your devices and applications. You may also log into your Account Portal online at www.puretalk.com and click on the 'Replacements" tab to browse device upgrade options. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Probably my favorite MVNO. I tried majority of all carriers from Straight talk to Simple Mobile, Verizon, Visible, US & Mint Mobile to Cricket etc. Pure Talk has phenomenal coverage and should work on a mobile application. The website is sort of basic and easy to navigate. I’ve utilized esim and standard sim. Currently using on Sony Xperia 1v and I usually have full coverage.
Wow, Almighty! We're delighted you've received such excellent service since switching to PureTalk. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
No international calling available. I think Pure Talk should make this available asap. I am planning on traveling to South America and the Philippines. I really like Pure Talk and have been a happy customer except for this one issue. I would hate to have to switch because of no international calling available. Thank you.
Wow, Glenn! We're delighted you're enjoying your PureTalk service. PureTalk now offers international roaming while traveling abroad. We offer international roaming coverage in the countries listed on our website at https://www.puretalk.com/international-roaming and through the Account Portal under the Add-Ons tab in the International Roaming rate checker. If you need more, you may purchase a $10 credit in your Portal as well. Please be advised credit does not roll over. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
You sent me a request for my review of Pure Talk. We like PureTalk a lot! The price is perfect for someone like ourselves who are on a fixed income. We have never had an issue with the service or coverage. We spread the word about your service, quality, coverage, and price. We have received no incentive for this review.
Hi there, David! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Purchased a new Samsung Galaxy A14 5G from you... I know nothing about setting up a new phone. First of all, the program that came with the phone only transferred some of the aps and data that was in my old phone... Could not get the 'data' to work... Finally contacted tech support and found that there was about 10-15 items that needed to be filled in that was not done prior to me getting the phone... I was expecting the phone to be programed and ready for me to use when it arrived.... (Tech support was very good in helping me)...
Hello, Douglas! Although we’re sorry to hear that you experienced issues with transferring your service, we’re thrilled to know our support team was able to assist you and provide an excellent customer experience. Please accept our apologies that the activation instructions could have been more detailed. Your feedback is appreciated, as it helps us improve the PureTalk experience. -A.B
Reviewed March 11, 2024
The package option with unlimited talk, text, data is not truly unlimited. Data is very limited. That is false advertisement and needs to be corrected to 60 gb of data. Phone service has multiple areas that have dead spots. Phone service is decreasing in availability since switching to this service. Not sure what is going on with the service.
Hello, Melanie! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Please accept our apologies for any miscommunication regarding our unlimited data plans. Our unlimited data plans include 60GB of high-speed data. Once you reach your allotted high-speed data, the speed throttles to 256 KBPS. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
As a senior who lost my spouse and had a land mine which got very expensive and a friend of mine told me about Pure Talk. It saved me a lot of money and that helped me financially. I am grateful to have a phone co. that does not gouge people.
Hi there, Michael! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I am deploying to the Middle East with the and I called to inquire about an international plan, which I found out was already included in my current contract. Excellent service plus my call was answered promptly and efficiently. No complaints here. I’m also interested in a new phone and was curious on what it would take to order a new phone through Prue Talk USA. I have an iPhone now but would prefer to just switch to a flip phone.
- Matt
Wow, Matthew! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our Customer Service team. You may log into your Account Portal online at www.puretalk.com and click on the 'Replacements" tab to browse device upgrade options. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
We have been unable to set up my husband's voicemail. We have done everything the website tells us to do and it keeps asking for a non existent access code or something. No texting app either. Have to use a downloaded one that has ads. Thinking of switching to a carrier where voicemail and texting are easier to set up.
Oh no, Alisa! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to assist you further. It seems like you need to have your voicemail reset! To reset, you may log in to your Account Portal online at www.puretalk.com/account/login, select the Plan tab, and select the Reset Voicemail option. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Thank you!
Hi there, Holly! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Great service at a very fair price. We have been with PureTalk since April 2022 and have had absolutely no complaints. Service has been excellent. Quality of phone service has been excellent and problem free. Better than all of the other companies that I have dealt with in the past.
Thank you for being a long-time customer, James! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
So far I have been mostly very satisfied with the service. The only item that I notice compared to my previous service, is that the audio quality is fair. I notice a substantial reduction in the phone call audio quality compared to Verizon. If that issue could be improved I would rate Pure Talk as an Excellent service.
Hi there, Daniel! We regret to hear that you are experiencing issues with your PureTalk service. Regarding your call quality, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Just fine....modern hand-held devices always at the top of the game with affordable options, including refurbished units. I especially liked the 2 year membership discount and low monthly payment options. I have noticed Other cellular company efforts trying to copy your work ethics. Please keep up the good work. It is encouraging.
Wow, John! We're delighted you've received such excellent service since switching to PureTalk and saving money on your monthly service bill. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I have been extremely satisfied with the service and PureTalk. I have and will continue to recommend PureTalk to my friends and relatives. PureTalk is as far as this Veteran is concerned the best service out there. I do have one question. Is there an additional discount for Veterans? Thank you.
Hello, David! Thank you for your service! We're delighted you're enjoying your PureTalk service since making the switch. We offer a 15% military discount for all active-duty military and veterans. If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I want to be satisfied with your service badly, but unfortunately I am not. Everyone says my voice is sped up and robotic most of the time. Many times when answering the person on the other end cannot hear me answer and it takes a minute for us to connect (saying “hello” “hello” back and forth). My husband changed us over to your service, after being with a major carrier with no problems, because of $ issues. I have called for help several times, but have had to settle with so-so service. It is not my phone. I have an iPhone 11 in perfect condition.
Hello, Katie! We're sorry to hear that you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Great service. Excellent value. Would recommend to anyone. Living in rural Alaska and still get out. I have had zero issues with the service. Works better than some other carriers. Simple change over. So glad I changed. Have saved hundreds$$$. You can't go wrong switching over. I have two phones on my plan. You would save even more with more phones on your plan.
Hi there, Wilber! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Transferring from AT&T to PureTalk was easy. PureTalk uses AT&T cell towers and lines so you get the same service coverage area at half the cost. I don't see any difference in service or coverage so I would highly recommend PureTalk.
Wow, Rod! We're thrilled you switched to PureTalk, and we're delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The Pure Talk rep with whom I worked that morning quite a while ago was so very kind, helpful, and patient, staying on the phone, as she assisted me in removing SIM card and replacing! I was off to a great “partnership” with Pure Talk. I continue to be a very satisfied customer. Thank you for such great customer service.
Wow, Patricia! We're proud to know that our support team was able to assist you and provide an excellent customer experience. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
After all these years we still have not had a single problem with service. We have 4 lines and couldn't be happier with this veteran run company. You would think Pure Talk, being so much cheaper than the other carriers, that there would be issues. No issues and we're saving thousands.
Reviewed March 11, 2024
When everything is working at its peak data speeds are adequate but often drops to barely moving and uploading information takes forever. Consistent data speed would be great. Customer service is generally very good.
Hi, Tom! We're sorry to hear about the inconvenience you have experienced with your PureTalk service. Once you have utilized the allotted high-speed data, your device will begin using low-speed data. High-speed data will be refilled on the next billing date, provided billing is successful. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-ons tab. On your device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I think Pure Talk is an outstanding company, response time to customer problems although somewhat lengthy, are usually resolved immediately when speaking to a representative. The only thing that I can complain about is that Pure Talk like other phone companies never seem to take care of their existing customers. IE promotions such as free phones are only given to new customers that sign up. I understand that the company would lose a lot of $ giving every customer a new phone, but why can’t Pure Talk offer discounts to current customers to purchase new phones? This would encourage customers to keep their service and in addition tell others about Pure Talk. This could lead to new customers and higher profits for Pure Talk!
Hi, George! At PureTalk, we love to offer our current customers the same offers we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have been a member since last Spring and never had a problem with Puretalk. They are a great company with great service and I highly recommend them to anyone using cell service. Never had a signal problem anywhere I traveled either on this coast or the West Coast. Great 5g signal when needed.
Hi, Richard! We appreciate your feedback, and are so delighted to hear that you received excellent service while traveling! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
The few times I've had to deal with customer service (it's been a while) it was dreadful. Really needs to be upgraded if it hasn't been already. Signal strength is not as good as ATT or Cricket or Verizon... Usually get 1-2 bars though it looks like it might be improving. Overall could be better.
Hi there, Daniel! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
We are very pleased with Pure Talk's prices and service. We haven't experienced any outage or disruption with their service. I would give it an A+ for service and affordability. My only complaint is the lack of empathy and compassion when hard times hit my family and they have. We went through leukemia treatment for my six-year-old daughter. I was also laid off last November.
When I asked for arrangements or compassion for late bills, I was met with "the lines will be disconnected on (date). Anything else I can help with?" My only complaint and the reason for the four star rating is that I wish Pure Talk had more compassion for people truly in very hard financial positions. If this was different, I would have easily given five stars and recommended their service to friends and family.
Hello, Matt! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
The service has been great. The addition of international service is very pleasing to us because we have family in Canada and England. I would recommend Pure Talk to family and friends. It truly saved us a lot of money per year and that's important to elderly folks on fixed income.
Hi, Leonard! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I like the service and have saved lots of money. The only complaint I have is that when I’m running on data vs internet my apps really run slow. Often it is a search or app that I really need and it just spins forever. Other than that it works well. I’m not sure why the response is so slow when on cellular data. Also I perceive this company to better reflect my values as an ** patriot.
Hi, Ralph! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Once you have utilized all high-speed data, your device will switch and use low-speed data, which is about 256kbps. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-ons tab. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I am a little put off that new customers get a phone. When I got on Pure Talk I didn't get anything. It's kind of what may cause me to get a new carrier. I see that there are carriers that are much cheaper and with the same service.
Hello, Richard! Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. At PureTalk, we love to offer our current customers the same offers we offer to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I like the addition of international service. This caused me some problems in the past. When I was with a larger carrier, my voicemails used to be transcribed and presented as a text, but I seem to have lost that feature with PureTalk. Otherwise, I am pretty happy with the service.
Hi, Marshall! We offer visual voicemail and can guarantee this feature on iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873 or email us using the Contact Form at https://www.puretalk.com/contact. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have recommended PureTalk to many people and will continue to do so. I love the service - starting with the help of Olympia getting me set up and everyone I've spoke to in customer service-love the phone I chose and the low, low monthly payment can't be beat! Pure Talk is my forever phone company!
Hello, Pamela! We're delighted to hear about the incredible assistance Olympia provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have had no problems with PureTalk. And the price is excellent. Puts AT&T and Verizon to shame. Honestly I don’t understand why anyone uses either! I only wish I had switched sooner! I recommend Pure Talk to all my friends. Thank you Pure Talk for great service and for saving me a LOT of money.
Hi there, Carol! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I purchased a replacement iPhone for my husband. Purchasing to set up was exceedingly easy. I had to contact a technician to get the eSIM sorted out and the individual I spoke to did an excellent job. I love the mobile service and customer support, you continue to EXCEED my expectations.
Hello, Barbara! We're thrilled you had a seamless transition with your new device and that our support team was able to assist you. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I was very surprised with the service I have received. No reason to pay a high monthly charge ever again. The switch over was very easy. Never a dropped call and the phone has been wonderful. Any time I need help they are right there. And I can understand the people who help me. I have everything I want and need at half the price. Thank you.
Hi there, Sally! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have sent 2 emails already and talked to 2 different people in customer service. I was offered 2 different times. I have excellent credit and payment history. Why I was offered a free phone twice, then turned down after I have a account with you for my wife's phone. No 1 can tell me. The phone service is fine. But your offer and turn down sucks. I will drop her service with you soon. And not recommend you ever.
Hello, Sterling! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We live in remote NH and sometimes in remote FL. For the most part phone works great. Occasionally drops calls or doesn't go through but the best of services we have tried. Very impressed with service and customer service is always pleasant and helpful. I need to add our other phone to this service.
Fantastic, Diana! We're thrilled you switched to PureTalk, and we're delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I finally signed up with another company after PureTalk was unable to activate two different phones that I purchased. I was on the phone with your technicians numerous times over the course of 13 days in an effort to activate my phone. As a result, I was without cell phone service for 13 days!
Hello, Randel! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I was having trouble with speed and “can not find server” when I tried to get on the internet. But I had installed Express VPN and believe that was my problem. I am not switching and intend to keep your service. I have been very happy with your service and my son uses it and he is also. I am retired and the price is a very important factor.
Amazing, Janice! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
To me customer service is their biggest asset, it's always prompt and respectful. Every time I talk to them I am helped, even if I need more time to pay my bill, they don't immediately cut my service off just because I'm a day or two late.
Fantastic, George! We're thrilled you switched to PureTalk, and we're delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have been using PureTalk for almost two years and have found it to be a very reliable service. There have been several instances where I have received a good cellular signal and my friends traveling with me using a different cellular phone service had no signal. In fact, in my traveling wherever in the U.S. I don't think I've ever not been able to use my phone when I needed it. And by using auto-pay, the monthly payments are worry-free and reliable. However, on my recent trip to Cancun, Mexico I found that Pure Talk does have a deficiency. I had to keep paying Pure Talk $15 every couple days to maintain a signal.
They have no way to offer you an international roaming subscription (for like 2 weeks), and the only way you find out your international allotment (or whatever they called it) has been used up is your phone quits working and you have to find wifi to call them at 611 to renew it for some more megabytes. So overall, I think that Pure Talk is a great service, unless you need international roaming.
Hello, Johnny! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
It's so refreshing to chat with a human who also speaks English and answers your phone quickly without some COVID-era 'we are swamped so sorry...' message. Not meant as a dis of people who speak English as a second language, just that they should not be in jobs where good communication is important. Well done PURETALK!
Hello, James! We're thrilled you switched to PureTalk, and we're delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We are very satisfied with PureTalk. The rates are competitive, they use ATT towers, so the service is everywhere, and good. The customer service is good, with people who are in the USA and speak English. Also, it is an American veteran owned company. I would recommend Pure Talk.
Hello, Diane! We're pleased you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We’ve been paying for service with PureTalk for over two years. This is for my son‘s phone. He’s changing providers to Mint Mobile. I called last week to cancel the service and your representative told me that my son needed to call. I told my son to call, he did, and your representative told him that I needed to call, which I already had done. We are getting the runaround and we need to cancel our service now and we need to be paid back for this latest charge. Please help us.
Hello, Laura! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We regret to hear that you will be leaving PureTalk! Please have the account holder contact our Customer Service department for further assistance. Thank you for your feedback, as it has always helped us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Been with PureTalk less than a year And only problem has been me. But Pure Talk has not only been my phone, but my internet and I love it. The price to have them both on my phone is great. Always my service is on and I no longer lose service when I visit my family even in other states. Try PureTalk you'll love them.
Wow, John! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I've had Pure Talk now for over a year after being with Verizon for more than 15 years. The phone coverage has been the same, (which is) excellent but customer service is 100 times better than Verizon not to mention the cost. I love how when you call customer service (for whatever the reason) you actually get to talk to a real person quickly, who speaks in very understandable english. I also love how the person you get to speak with can handle your issue (whatever it may be) without being transferred a half a dozen times and spending upwards of an hour to get an answer.
The coverage of Verizon was great but everything else, horrible (including cost and especially customer service). The coverage of Pure Talk is great as well as cost and especially customer service. I am so thankful we have some friends who have had Pure Talk for some time and told us about it. Phone coverage was and is extremely important to me as I absolutely hate dropping calls while traveling local or distant, and that's why I had Verizon for so long. The phone coverage I've experience with Pure Talk has been just as good, maybe ever better that what I had with Verizon. Personally, as a very happy customer, I highly recommend Pure Talk!
Awesome, Mike! We're delighted to hear about your experience with PureTalk thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love your service. No complaints at all. Wish I had known about you long time before I did. So glad my brother recommended you! I will like you better when I get my phone paid for. My brother picked out the most expensive phone you had. I will tell all my friends and family about you. I really like the monthly payment. You cut my phone bill in half and will be nicer when phone is pay for.
Great, Ruth! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
When traveling in Mexico, calling back to the US is hit or miss as is calling a Mexican phone while in Mexico. The international roaming function works sometimes but not others. It's also very difficult to know when the purchased credit is expired. When the phone is in the US the service works very well.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Sometimes the phone is useless. Frequently have only 2 bars or less. Almost never have a strong 4bar signal. Calls cannot be made and internet is impossible. My old AT&T was better. I guess we get what we pay for.
Hello, Bernie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I Currently do not have good service. Service is Slow, and spotty to no service. Frustrating not to be able to have good service. Connecting to WiFi does not make service any better. When calling customer services, there is such a long wait time to speak to a representative. Please respond.
Hello, Juaquin! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Hello, could someone call and help with internet service? ** Internet connection runs at very low speed. Sometimes less than 1 kb per second. Connection will fail to connect with server. iPad seems to work better, but phone is not reliable. Been unable to connect with provider to work out issue. Considering changing service to someone else. It would be nice if there were easier help with service problems.
Hello, Joel! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Other than that I am a satisfied customer.
Hello, John! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. At PureTalk, we love to offer our current customers the same offer we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
3. I cannot tell when I get a new voicemail. I have to occasionally just dial in and check my voicemail. Nothing shows up that tells me someone left a message and I have missed important messages. Your customer service department said everything was turned on but nothing changed.
Hello, Patricia! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
Just wasn't ready for a new phone when I first signed up. So after a few months I am ready to get an upgrade. Love Galaxy, but no consideration except for the terrible Motorola phone. Hopefully you will reconsider and let me get a new customer price for the Galaxy.
Hello James! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. At PureTalk, we love to offer our current customers the same offer we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Service was not great, but I could have lived with that, my nephew was ready to change due to this, but my service wasn't any better with Straight Talk (I'm very happy with Mint), ultimately my dissatisfaction came when they charged us $34 for 6 days of service, and that was worth more than keeping us as customers.
Hello, Wendy! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
Overall the service is very good. The techs are very friendly and extremely helpful and I have a signal at least 95% of the time. The plans are very affordable. I enjoy having 60g of data and unlimited talk and text. I would suggest using this company to family and friends and co workers.
Hi there, Jeremy! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Apparently I mistakenly signed up for some kind of insurance or whatever. It is an extra monthly charge on my bill, over and above what should be a basic phone plan. I've tried unsuccessfully to find out what the charge is for and have it eliminated. I am otherwise satisfied with your service, but I will change as soon as I can unless you can explain what the additional service charge is for.
Hi, Robert! We regret to hear you are experiencing issues with your PureTalk service. All financed devices are required to have device protection coverage. Once the device is paid in full, you are welcome to cancel device protection by calling our Customer Service department at 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
My debit card information was stolen on 03/08/24 pm. AD for Pure Talk was declined. I called Pure Talk to report this & paid the current bill with my Mastercard. When I get the new debit card I will call Pure Talk to add it as my new payment method for AD. The young lady who handled this for me was very patient, kind & extremely helpful. Great Company!!!
Hello, Patricia! We're excited you've had an excellent experience with PureTalk thus far. We're proud to know that our support team was able to assist you and provide an excellent customer experience. -A.B.
Reviewed March 11, 2024
I switched from AT&T after having been their customer for over 15 years. Poor customer service and rate increases drove me away. I heard ads about PureTalk on the radio. Everything worked flawlessly. I kept my old phone and replaced the sim card and never missed a beat. I reduced my bill by 70%. I should have switched years ago. Thank You.
Thank you for being a long-time customer, Rod! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Traveling and get SOS and one bar. Also when home poor number of bars. Is there an upgrade to receive better reception?? I would also like to update our phones as well. The reception we have causes spotty service while talking. Very poor reception.
Hi, Jim! We're sorry to hear that you're experiencing issues with call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data.
You may log into your account portal online at www.puretalk.com and click on the 'Replacements" tab to browse device upgrade options. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have absolutely NO complaints! I have recommended to many, many neighbors in my community and received great feedback/comments from them. I'm working on 'weaning' my family off of a horrendous competitor, who should remain nameless (AT&T). Maybe the owner should advertise himself on the liberal (puke) TV channels as well as great sites like Breitbart and Gateway Pundit.
Hello, Mj! Thank you for your 5-star review and for being a valued PureTalk customer! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits each customer. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed March 11, 2024
I really love the service I receive from PureTalkUSA. I tell people about it all the time. I don't need the credit for passing on good information about a good company. I like that the money I spend on service doesn't go to evil purposes. I only wish I had a non-Google phone that I could buy instead of the one I have.
Hello, Diane! We're excited you've had an excellent experience with PureTalk thus far. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Outstanding customer service, always helpful and respectful. Also they send a thank you email every time I make my monthly payment. So nice to feel appreciated. Also and importantly Pure Talk costs half or less the price of other carriers and they are Veteran owned. Awesome company cannot recommend highly enough. Thank you Pure Talk.
Wow, Pamela! We're delighted you've received such excellent service since switching to PureTalk and are saving money on your monthly service bill by making the switch! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
You sold me a Nokia phone for $250. From the time I received it just before the Christmas and New Year holidays a few years ago, it did not work properly. I called for tech support, and multiple technicians could not get it to work. The last one told me to take it to an AT&T store (even though I purchased it from you). I called and asked to exchange the phone for one that worked, but the person on the phone said: "Oops, sorry, you are just past the 14-day cut-off" even though she knew that I had called many times, and your technicians could not get the phone to work.
Hello, Elizabeth! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
I am mostly satisfied with the service from PureTalk; however, my biggest complaint is the wait time to talk to a real person. While I am "being thanked for my patience", I am told that a lot of questions can be answered online. The questions I usually have needs to be answered by a person. The people that eventually connect with me are very good at their job and a joy to talk to and work with. The time between me calling and actually talking to a human is getting worse. Again, it isn't the representatives' fault, it's the way PureTalk has set it up.
Hello, Teena! We completely understand your frustration and sincerely apologize for the extended hold times. As this is not the experience we'd hope for you to have. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
We have been very pleased with our service. Haven’t had problems with hearing who we were talking to. Like the large service area. We love saving $100 a month, even though we added another phone. I like your referral program. My sister-in-law referred Pure Talk to us, Then we referred Pure Talk to someone else.
Hello, Cheryl! Thank you for your 5-star review and for being a valued PureTalk customer! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed March 11, 2024
Pure Talk is works great here in southwest Georgia where so many other cell services did not work well. We are very pleased with the service you provide us and we love the pricing. We still are not perfect but very understandable with a rural area. Thank you and we look forward to a long and rewarding partnership.
Hello, Gary! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B
Reviewed March 11, 2024
I have spent 20 hours or more on the phone with customer service, it people all who have been very nice but the problem with the phone was not picked up very quick and I was told it was my phone, not your problem. I bought a new phone and the exact problem is on the new phone. Still not working. Waiting on new SIM card you think will fix the problem! So I am out the cost of à new phone and there was nothing wrong with the old.
Hello, Joseph! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
We love your service and price, we wish that her Samsung watch LTE service would work. She can only use Bluetooth on it. But we have better service than most people. The customer service is very friendly too. It is easy to set up and keep your cellphone number. Just buy an unlocked phone or buy one of theirs and you are good to go.
Hello, Alexander! We're excited you've had an excellent experience with PureTalk thus far. At this time we do not support Samsung Watches. However, we're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B
Reviewed March 11, 2024
Greetings, I have been a customer for a few months. The switch from previous service to Pure Talk was very simple and I am extremely pleased with the service. I was not advised at the time that I was eligible for a (free) replacement phone. I realized a week or so later that a new phone was an additional perk. When I telephoned to inquire about obtaining one, I was told it was too late. A new phone is only provided at the time the account it opened. Perhaps, after being a customer for a certain length of time, you might offer a phone for loyal customers. Thank you!
Hello, J! We're delighted you've received such excellent service since making the switch. At PureTalk, we love to offer our current customers the same offer we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
The signal in the Peoria area is not as good as I had hoped (especially in the office), and there is no 5G here. However, the price makes it worth it. Also curious why the data usage doubled from our last carrier, though our usage habits did not change. I am very glad the days of overages are past me.
Hi, Paul! Although we're thrilled to hear that you're saving money on your monthly bill by making the switch, we're sorry to hear you're having issues regarding signal strength. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by going to Settings > Software update. You may update your network settings by following the steps on our website at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have had service for about 2 years. Switching was easy, service is the same but cost is much lower! Love to be supporting patriots! Only issue was losing connectivity during the ATT nationwide outage. Wish there was another cell tower to pick up our coverage if that happens again.
Hello, Leila! ! Thank you for your 5-star review and for being a valued PureTalk customer! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed March 11, 2024
As an existing customer for some time, and disabled Vet, I question the value I am receiving for my cell phone service, now having climbed to over $50. per month, compared to other providers. Why? Dropped calls, slow data. I am not gamer or a business. Can you help me?
Hi, Brian! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. You are more than welcome to upgrade or downgrade your plan at any time. To downgrade your plan you may log in to your Account Portal at www.puretalk.com/account/login and select the "Plan tab". For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
First off, Puretalk is a Fantastic Company with great service. We have recommended Puretalk to many Friends and Family who also love it along with its price. We also love that it's Veteran owned and run. We found Puretalk listening to the great one Mark Levin and I believe on Dan Bongino's show. My main feedback and or question is, Would it be possible for Puretalk to look into possibly partnering with T-Mobile as another option to AT&T?
I'm asking because T-Mobile is currently partnered with Starlink by Spacex to use the upcoming Starlink Direct to Cell phone service. I believe this will be huge for most cell phone owners and also the companies who offer it. Not to mention vets will really appreciate it. I would be more than willing to pay a higher fee for some sort of Starlink option available thru Puretalk. Or would it also be possible to contact Starlink directly and see if Puretalk could get a contract directly for Starlink data to said Puretalk phone accounts and maybe have existing carrier contracts for anything thru cell tower?
We love Puretalk and would really love to get that service thru you rather than T-Mobile or any other big carrier that will offer it and I have no idea when or if AT&T will be offering it. I'm sure your Legal team and existing contracts would dictate a lot of this but just a thought. Starlink and Spacex also seem to have a openness to small companies and the little guy, I'm sure they would be open to some sort of discussions if your current contracts would allow it. Just some thoughts and feedback I wanted to share with you.
Full disclaimer: I have no connection or affiliation with any of the mentioned companies either past or present. Well other than Spacex I guess. I have been a huge fan of theirs over 10 yrs now and I have bought a lot of their tshirts, hats and merch in that time. Oh and I believe I used to have T-mobile 10 or 15 years ago. :) Keep up the great work over there at Puretalk!
Hello, Justin! Thanks for your recommendations! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We have been with PureTalk for several years. At first the service was somewhat unreliable, as sometimes calls and texts would not come through. My daughter's family had to switch from PureTalk as his business could not tolerate missing calls and texts. That no longer seems to be a problem with PureTalk and service is GREAT. However, getting through to PureTalk technical support is a problem. I had an issue this weekend where, out of the blue, my voice mail was asking for a password. I tried calling twice to technical support, but both times I was on hold longer than I could wait. Surprisingly, the request for a voice mail password resolved itself after a few days.
Hi, Jon! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. We apologize for the hold times that you experienced. While our Customer Service team is always happy to assist you by phone, you can also email us through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
All good as promised! Service was friendly, very informative and technically sophisticated enough to answer all my questions and concerns! She was able to go over all options and pricing in a clear and concise manner! Thank you for all the information and time spent with me in helping make my choices easy!
Hello, Charlie! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Please install a facial recognition capability on your site’s sign in page. In addition, ensuring your service is using the best cell towers in each area is crucial to providing better coverage. Piggybacking into those towers is essential. I’ve also noted that although I’m 80% of my time on a high speed WiFi connection, my data lately depletes significantly quicker.
Hello, Brian! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My experience from day one has been positive. The few times I had an issue, it was dealt with quickly and efficiently. A big positive for me is when you talk to someone, they can understand you and you can understand them. I also have saved money every month since switching from Verizon.
Hello, Daryl! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
If I’m home with Apple tablet, the text comes through and “dings” on the tablet a minute or two before my phone gets it. We’re in Idaho. More “dead spots” than I care to count. More than we had with Verizon. If we’re talking on phone, can’t send a text picture until we hang up.
Hello, Alice! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Able to get service in all locations. Very pleased with service. My husband is also pleased with service. His # on the contract is **. Have recommended your plan to a few people however they wanted to stick their plan. We are very pleased with the service Pure Talk provides.
Hello, Suzanne! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We were looking for a phone for my son. We called on Friday, March 9, 2024 and were assisted by Mr. ** who was very nice, patient and knowledgeable about our inquiries. My was not sure about something else regarding the new phone he wanted so we called again and this time we were assisted by Ms. ** who, also was very pleasant and knowledgeable about her job.
Hello, Tony! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Each time I’ve had a question, I’ve been able to reach a real live representative very quickly. No waiting. Very unusual. And each time, my questions were answered without having to be passed on to another department. Bravo! I have recommended PureTalk to others several times, based on cost savings, reliable coverage and great customer service.
Hi, Susan! We're elated to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We receive very poor reception. A lot of cutting out during calls or dropped calls at our house and areas around our house. We are thinking about switching due to this. We also had issues with texts not going through or being received every month which required a call to customer service.
Hi, Ben! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My phone closure because your (people?) didn't do their job! My cc was hacked and I called in with the new # Over a week before cut off date! ALSO your 611 # number is not working and has never, on my phone! Other than that, I love your service and the fact of "veteran-owned!" God bless. Semper Fi
Hi, Howard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have heard about Pure Talk for a long time on the Rush Limbaugh show. Never thought that I would use it. I have been a Verizon customer for a long time. Finally, I decided I would call and ask them to change my service. They were very helpful and patient and helped me to get connected. I’m glad I did it.
Hello, Jeffrey! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
15 G of data is not enough for me at the price point. I recently did a 2 g data top off to make sure I did not run out while on a trip. It did not purchase 2 g of data. You can only purchase 2g of data when you are below 13 g of data. We need a low on data adjustable alert.
Hello, Nathan! Once you reach your allotted amount of high-speed data, the speed does throttle down to about 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
We signed up for the international credit in order to use the phone while in Europe. Really poor service even when I kept adding money. If it wasn't for my Verizon phone we would have been stuck or had to buy a European SIM. Otherwise US service has been good.
Hello, Paula! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We love the principles the company stands on but we have frequent dropped calls since switching over to Pure Talk. Our area does not do as well with AT&T service and since Pure Talk uses At&T towers it results in the frequent dropped calls. With that said the customer service has been exceptional. If dropped calls were eliminated they would for sure have five stars!
Hi, Patricia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I've only had to contact customer service a couple of times but each time it was easy to get through and all my needs were met. I've only had to contact customer service a couple of times but each time it was easy to get through and all my needs were met. Great service, great people!
Hello, Dean! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Love this company. So glad I switched from AT&T. You guys rock. I don’t know of any other cellular company that would, without even being asked, increased every customer’s monthly data and give them a hot spot connection on the house. Thanks.
Hi, Daniel! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We'll be pleased to continue the service as long as you keep your rates affordable for those on fixed incomes.
Hello, Ron! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Excellent coverage in all the locations where I've been. No problems with service or managing the programs. Wonderful help transferring contacts to our new phones. Agents are very helpful and courteous. Affordable cost for our limited retirement income. Our new updated phones are easy to use and a pleasure to operate.
Hello, Pat! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
In the area that I live, there are drops in Coverage. The up/download speed drop significantly in the area. I have had other pro riders such as Verizon, I am happy with the monthly cost but faster speeds would be appreciated. Text messages can take up to five minutes to deliver, even when sitting in the same house on same tower.
Hi, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The price is excellent, better than who I was with before. The service is fantastic and better. I get the same or better voice calls. I get what I pay for and more. Thank you for the excellent service. It was pretty flawless in the move from one carrier to another. I have been really happy with the service for many years.
Hi, Albert! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
PureTalk delivers great service. They have never been down. We get service wherever we go across the US. Haven’t been out of the US, so I don’t know how it works. We let friends know about PureTalk. No dropped calls, or texts. Customer Services is always there to help us with any problems we come across.
Hi, Doris! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com