PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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Reviewed March 11, 2024
My only complaint is text messaging with PureTalk. I have many times not been able to send a text message, group message or multi media message with PT and I have called customer support and have not gotten good results or an answer why they do not go thru. They blame my phone but my phone is 5G and should work fine.
Hello, Lorri! We regret to hear that you are experiencing issues with receiving multimedia messages. Your device network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. Please reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I've been a PT customer for maybe 8yrs. I know you give discounts on phones for new customers to gain their business. Why can't LOYAL customers like myself get a discount on phones also? I'm thinking of switching to a new company just for the phone discount. Remember, you make more money by gaining new customers AND retaining current ones.
Thank you for being a long-time customer, Derek! Please accept our apologies regarding discounted pricing not currently being available as an option for upgraded devices. We offer in-house financing and options through our third-party partner, Affirm. You may order a new device through your account portal at www.puretalk.com/account/login. After signing in, select the Replacements tab. Please know that your feedback is appreciated, as it helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
I am happy with our service. I would like it better if we had service at my mother’s house. My family can’t join since they wouldn’t be able to make calls. The service map shows that her house would receive service… They live in a rural portion of Carroll County. Verizon is the only carrier that has coverage in that spot. We did not like their service.
Hi, Deborah! We're thrilled you're enjoying your PureTalk service. If there is no coverage at your family's house, their cell phones will not connect to our network. They would not be able to connect to our service until they travel to an area where there is coverage. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Great service, promptness and super job at explaining everything!! Loved talking to someone from Georgia!! Had an issue getting the switch of service to work. Last conversation with support was at 9 pm. When I turned on my phone in the morning phone lit up like a Christmas tree and was switched!! Thanks, PureTalk!!!
Wow, Keith! We're proud to know that our support team was able to assist you and provide an excellent customer experience. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Internet access shuts down sporadically during the day so search option in Google doesn't work so I have to connect to wifi which I shouldn't have to since I am paying for that service! This downtime is now everywhere I go.
Hi, Christopher! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data.If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Since I switched to Pure Talk I've been very pleased. The coverage area has been fantastic. My wife and I love it. However, I would have given you 5 stars but last night I had to use the Hotspot. I something important to upload and didn't have internet. So, I switched on my Hotspot feature on my phone. It wasn't good at all. Tighten the Hotspot service and next time I will give you a 5 star review.
Hello, Jimmie! We regret to hear about the experience you have had with your hotspot. Please accept our apologies for the inconvenience you have been caused. Currently, we guarantee this feature on iPhone 6S and above. We cannot guarantee this feature will function for all Android devices. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Ordered a new Blu91gs from PureTalk. As always, the representative was genuinely courteous and very professional. I received the order promptly as stated and am very happy with the results. As a Marine Vet and a proud American I am proud to be a part of a like-minded organization that does what they say they will do.
Wow, Dale! First and foremost, we want to thank you for serving our country! We pride ourselves on being a veteran-owned company. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
We’ve had pretty good performance wherever we’ve gone. We had Verizon before. We had been listening to your ads for some time. And, we have been getting the wonderful reduction in costs as per Clay and Buck as well as Mark Levin. Thank you for your service to our country!
Hello, Richard! We are delighted you're enjoying your PureTalk service and saving money on your monthly service bill. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
My iPhone with PureTalk works well except inside my home. I live in a hill area, so texting pictures and talking on my iphone is usually challenging. I have to go near a window inside my home or go outside to a send picture or have a phone call successfully. Can you guys improve this service? I keep my landline phone active to talk on, which has better connections on AT&T.
Hi, Pamela! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
While visiting Roanoke Virginia I had multiple using my phone. Seems I had limited coverage. I could not load Delta Airlines app, car rental issues etc due to phone. Took me by surprise and it was very inconvenient. Downloads were very slow if and when I was able to download anything. Had trouble holding a phone call as well. I'm considering changing carriers due to this issue. I need dependable coverage no matter where I am. I thought Pure Talk would provide that, but I guess not.
Hi, Barbara! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data.Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I called customer service and was directed exactly to what I needed to do. The transfer was amazingly easy to do. I also have not had connection issues like some of my friends with other carriers. In all of the time that we have been a customer, we have not had any issues with connectivity or service.
Hello, Mark! Thank you for your 5-star review. We're thrilled you're enjoying your PureTalk service and receiving excellent coverage since making the switch. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have been with PureTalk USA for almost 4 years! They are an exemplary company. When I found out the founder was a Veteran I immediately checked them out and joined. Great prices, Great support, and I don't believe any other provider is at their level of service! Just a side note...Their commercials on TV are the best I have seen! Strong patriotism which is truly heart warming.
Thank you for being a long-time customer, Rosanna! We pride ourselves on being a veteran-owned company. We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Great coverage, you do everything you promise for the price. Billings are easy and when I've needed help on anything it has been easily obtained. Keep doing what you do and your business will undoubtedly grow. Glad it is American owned and operated. I don't like my dollars going to a foreign nation. Thanks very much for everything.
Lee! Having a US-based Customer Service team is something we pride ourselves on, and we’re delighted to hear that you’ve had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits each customer. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed March 11, 2024
Called and asked for a new SIM card on Sat March 2nd and it’s now March 11th and it hasn’t arrived. Card was going to arrive within 3-5 business days. I was offered the option to pay $15 more to ship it overnight but I opted out thinking it’s not that bad to wait an extra two days. It has turned into longer.
Hello Bryan! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Orders are typically processed within 24-48 business hours, and then shipped via FedEx. Our warehouse is closed on the weekend. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I’ve enjoyed your service, most of the time. However, within the last month or so, it’s been VERY SLOW, and it’s very frustrating. I have dropped calls, bad reception, and my husband has asked me several times to switch carriers. I walked away from Verizon because of the costs and what they stand for, but it’s hard for me to stay when the service isn’t that great anymore.
Hello, Rachel! We're sorry you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
The biggest problem is for most places mainly at home. Me and the wife have one or two bars, so we end up having a bad connection. There will be times that we are driving in the city and we only get one or two bars and we can’t even make a phone call.
Hello, Daniel! We're delighted you're enjoying your PureTalk service, experiencing excellent assistance, and saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits each customer. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I get paid on the 22nd of the month and your billing cycle was causing me to be late consistently. Therefore, a few months ago, I requested the due date be changed to the 22nd. It was approved and I paid the extra in order to have the due date changed. Guess what? Last month, you charged my checking account on the old due date which caused my account to be overdrawn and, therefore, the bank charged me a $34.00 OD charge. So I am not very pleased. I sent you an email stating this very thing last week.
Hello, Marie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
It took almost three weeks and four technicians to finally determine that the phone had a faulty SIM card. If I hadn't had a second phone, I would have had no way to resolve the problem. If the problem had been diagnosed sooner, I would have given a higher rating.
Hello, George! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I love the price which is half of what I paid with mainstream carrier. US customer service. US tech support. Bonus of talking to someone with a Southern accent. They are friendly, patient and very helpful. Veteran company. Already recommended to my sister who loves it. I would recommend Pure Talk to anyone.
Wow, Brad! We're delighted you're enjoying your PureTalk service, saving money, and experiencing excellent assistance from our US-based Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I haven't called customer service on this yet but lately, I have not gotten good reception of my calls. Many times, my callers have said I've been breaking up and I have to repeat what I am saying or move closer to the road. It has been very frustrating, and I am seriously considering moving my provider to T-Mobile. Their customers have said that they can get clear reception in the garage which is underneath our apartment!
Hi, Fran! We completely understand your frustrations and sincerely apologize for the extended hold times. As this is not the experience we'd hope for you to have. We're committed to resolving your issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
We were having problems with our phones so we called customer service and Brian was very helpful and spent all the time necessary to correct the problems. This is the 2nd time that we have called and the support was great. We have saved $ over our previous carrier. We highly recommend Pure Talk.
Hello, Karen! We're delighted to hear about the incredible assistance Olympia provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
So far I have had little to no issue with services rendered. Good cell service, fast response, and Good experience so far. I would recommend this to more people and encourage people to join. I would say the only issue I would have is the phone I had gotten. Not a huge fan of it but it does what it is intended for.
Hello, Coleman! We're excited you've had an excellent experience with PureTalk thus far. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I'm happy with Puretalk. It's just the coverage of AT&T towers, many bad spots of no service here in southern Indiana, I wish there were more towers that we could use. But overall, this us the best phone plan I've ever had and I have referred people both of my sons have switched to Pure Talk and I have my sister on my plan.
Hi, Lorna! Although we are thrilled to hear that you're saving money on your monthly bill by making the switch, we are sorry that you are having issues with your coverage. We'd like to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
No issues, service works well. We travel a bit and have only been out of reach once, that I can remember. We don't use the hot spots much but phones, text and data, we do. When we've contacted PT, they were very responsive.
Hello, Timothy! We're excited you've had an excellent experience with PureTalk thus far. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Except for a few hours of non-service, my experience with Pure Talk service for the past few years of subscription has been very satisfying. The recent interruption was the only one. Other wireless providers were also affected by the same interruption period. The interruption was probably the fault of the network that Pure Talk was utilizing at the time and not purely Pure Talk's fault.
Thank you for being a long-time customer, Roy! We're pleased you've been enjoying your PureTalk service since making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits each customer. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Pure Talk has been a boon, beyond simply being cheaper than bigger company’s offerings. Being able to directly and specifically select the amount of data I want, as well as being able to temporarily add more when needed, all without a messy, confusing billing format immediately makes Pure Talk a recommend from me. Customer service is solid too, being connected with clear, mutually understandable staff that have explained and helped solve any issues I’ve had.
Wow, Caleb! We're delighted you've received such excellent service since switching to PureTalk and are saving money on your monthly service bill by making the switch! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I think Pure Talk is a great company. We left AT&T, enjoyed Pure Talk, great savings and service. We really do enjoy the US representation when you need to call customer service. We did end up getting two brand new Apple 14s at a great price, no problems, no hassles.
Thank you for switching to PureTalk, Roger! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Can't beat the price of Pure Talk. Service is very good as well. My only issue is that if you use texting to communicate with a group as I do with some church groups I'm in, if there are more than 10 people in the group, I can read the texts, but Pure Talk service does not allow me to respond to a group text. If large group texts aren't needed, then I recommend Pure Talk without reservation.
Hello, Doris! Currently, PureTalk allows up to 10 recipients per group text. We're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements to come. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I can’t get my number to port so I’m stuck with PureTalk. I have reached out to Pure Talk and they are very nice but do not follow through on what they say they will do. It is cheap but the service is spotty at best and will send people to voicemail when in service without even ringing. You get what you pay for.
Hello, Owen! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Regarding your port out request, please reach out to our Customer Service department for further assistance concerning this matter. You may contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I appreciate the good value for the price of service. I'm satisfied but my coverage is NOT as good as when I was with Verizon. In my home there are only 2 places I can talk on the phone without being told I'm "breaking up" or "garbled". It's like being tied to a corded land-line. When driving I get that same feedback. Wish that could be fixed!
Oh no, Debra! We're sorry to hear that you're experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience and if you received anything other than an optimal customer service experience. Please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Receiving calls from people who want to buy drugs really sucks! Alaska has a very small Population and recycled numbers here is not fair to the Customer! I canceled my service for this reason and will never use you again.
Hello, David! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
I have little to no cell service at 5408 36 near Murray, Nebraska. I have little to no cell service in Weeping Water, Nebraska, Cass County. I have no service on Scenic Drive near Weeping Water. Sometimes I don't have service in my residence on ** in Omaha, 68144. Fix the reception problem please. Often I have no service on Highway #50 north of Weeping Water north to Omaha.
Hi, William! We regret to hear you are experiencing issues with your PureTalk service. We're committed to resolving your issue. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Have been using PT for more than five years now in multiple states and during cross-country road trips. My coverage and service has always been wonderful; I’m able to receive calls when my (former) Verizon-covered family could not. They’ve since switched. I appreciate the price point as I would pay double with AT&T (and I hate them, but I work in telecom). If you guys had better customer service I’d be the happiest. The few times I’ve had to call the wait times were insane and the agents were useless.
Hi, Hollyanne! We appreciate your feedback, and are so delighted to hear that you received excellent service while traveling! We're sorry to hear that our Customer Service team did not meet your expectations and did not provide the level of service needed. We will use this as an opportunity to improve our services in the future. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have Motorola Stylus. Ever since I left AT&T I've had problems with Pure Talk. First my TALK & TEXT stopped working. I called your tech expert and they got it working, not sure what they did, it was too techy for me to understand. Then my data stopped working. My son took out the SIM card and it worked somewhat okay, but it still doesn't work as well as it did with AT&T.
Hello, Maree! We regret to hear you are experiencing loss of coverage and text. Please accept our apologies for this inconvenience, and if you received anything other than an optimal customer service experience, this is our top priority. We'd like to assist you with troubleshooting steps. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
My new phone keeps sending me to camera when I am trying to get to my home page. I can’t seem to be able to switch from one page to another and find the page with my apps. I used the same SIM card that I had in my previous phone.
Hi, Jeanette! It's possible you may have triggered the "Quick turn on camera" action. It launches the camera app when the power button is pressed twice. The feature is located at Settings > Buttons & gestures. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I am a new customer PureTalk, coming over from Verizon. I am happy to spend my money at a veteran owned company. However, I am disappointed with the service connection I receive on my phone. It is not a good as I was with Verizon. There are many more times I drop calls and lose of service. Can anything be done to improve service!
Hi, Scott! We're sorry to hear that you're experiencing issues with your PureTalk service. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Fantastic service, thank you very much, l have been a PURETALK USA customer for many years. Everything has been good, except for one incident, when purchasing a telephone from your company. I FED-EXED it back to your company, they said they got the box back with NO TELEPHONE! I never got reimbursed what l paid for the telephone. So l won't recommend buying a telephone from your company. Otherwise I would recommend your telephone cellular service. I was and still am upset about the money l lost in the above mentioned transaction! If you could reimburse me on this matter, I would be extremely satisfied. Thank you, Randy **.
Hi, Randy! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have never had an issue with service, though I don’t live in a highly congested area. It would be really nice if there was an app from PureTalk that could track the data usage and the corresponding apps. But I do not know if that is possible. :)
Hi, Caleb! We're always working to add new services that make it easier to be a PureTalk customer and may offer a mobile application in the future. In the meantime, you may check your data usage by logging into your Account Portal at www.puretalk.com. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I was charged $5 for making an payment online on the day it is due. I had my credit card hacked and just received my new credit card on the 18th. I have never missed a payment and felt the charge should be waived due to the circumstances bill.
Hello, William! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H
Reviewed March 11, 2024
I love PureTalk. I DO NOT LIKE the Android 13 OS. It lacks features that my Android 9 had. Such as, there is notification blinking light when new messages appear. Extremely annoying. While 13 has some nice features it's at the point I'm thinking about going back to my Galaxy S9+. The carrier service is as good as or better than the Verizon it replaced. Love Pure Talk, hate phone.
Hi, Michael! We're thrilled to hear you're enjoying your service. Software updates are essential for maintaining the security and performance of your devices and applications. You may also log into your Account Portal online at www.puretalk.com and click on the 'Replacements" tab to browse device upgrade options. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Probably my favorite MVNO. I tried majority of all carriers from Straight talk to Simple Mobile, Verizon, Visible, US & Mint Mobile to Cricket etc. Pure Talk has phenomenal coverage and should work on a mobile application. The website is sort of basic and easy to navigate. I’ve utilized esim and standard sim. Currently using on Sony Xperia 1v and I usually have full coverage.
Wow, Almighty! We're delighted you've received such excellent service since switching to PureTalk. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
No international calling available. I think Pure Talk should make this available asap. I am planning on traveling to South America and the Philippines. I really like Pure Talk and have been a happy customer except for this one issue. I would hate to have to switch because of no international calling available. Thank you.
Wow, Glenn! We're delighted you're enjoying your PureTalk service. PureTalk now offers international roaming while traveling abroad. We offer international roaming coverage in the countries listed on our website at https://www.puretalk.com/international-roaming and through the Account Portal under the Add-Ons tab in the International Roaming rate checker. If you need more, you may purchase a $10 credit in your Portal as well. Please be advised credit does not roll over. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
You sent me a request for my review of Pure Talk. We like PureTalk a lot! The price is perfect for someone like ourselves who are on a fixed income. We have never had an issue with the service or coverage. We spread the word about your service, quality, coverage, and price. We have received no incentive for this review.
Hi there, David! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Purchased a new Samsung Galaxy A14 5G from you... I know nothing about setting up a new phone. First of all, the program that came with the phone only transferred some of the aps and data that was in my old phone... Could not get the 'data' to work... Finally contacted tech support and found that there was about 10-15 items that needed to be filled in that was not done prior to me getting the phone... I was expecting the phone to be programed and ready for me to use when it arrived.... (Tech support was very good in helping me)...
Hello, Douglas! Although we’re sorry to hear that you experienced issues with transferring your service, we’re thrilled to know our support team was able to assist you and provide an excellent customer experience. Please accept our apologies that the activation instructions could have been more detailed. Your feedback is appreciated, as it helps us improve the PureTalk experience. -A.B
Reviewed March 11, 2024
The package option with unlimited talk, text, data is not truly unlimited. Data is very limited. That is false advertisement and needs to be corrected to 60 gb of data. Phone service has multiple areas that have dead spots. Phone service is decreasing in availability since switching to this service. Not sure what is going on with the service.
Hello, Melanie! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Please accept our apologies for any miscommunication regarding our unlimited data plans. Our unlimited data plans include 60GB of high-speed data. Once you reach your allotted high-speed data, the speed throttles to 256 KBPS. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
As a senior who lost my spouse and had a land mine which got very expensive and a friend of mine told me about Pure Talk. It saved me a lot of money and that helped me financially. I am grateful to have a phone co. that does not gouge people.
Hi there, Michael! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I am deploying to the Middle East with the and I called to inquire about an international plan, which I found out was already included in my current contract. Excellent service plus my call was answered promptly and efficiently. No complaints here. I’m also interested in a new phone and was curious on what it would take to order a new phone through Prue Talk USA. I have an iPhone now but would prefer to just switch to a flip phone.
- Matt
Wow, Matthew! We're delighted you're enjoying your PureTalk service and experiencing excellent assistance from our Customer Service team. You may log into your Account Portal online at www.puretalk.com and click on the 'Replacements" tab to browse device upgrade options. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
We have been unable to set up my husband's voicemail. We have done everything the website tells us to do and it keeps asking for a non existent access code or something. No texting app either. Have to use a downloaded one that has ads. Thinking of switching to a carrier where voicemail and texting are easier to set up.
Oh no, Alisa! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to assist you further. It seems like you need to have your voicemail reset! To reset, you may log in to your Account Portal online at www.puretalk.com/account/login, select the Plan tab, and select the Reset Voicemail option. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Thank you!
Hi there, Holly! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Great service at a very fair price. We have been with PureTalk since April 2022 and have had absolutely no complaints. Service has been excellent. Quality of phone service has been excellent and problem free. Better than all of the other companies that I have dealt with in the past.
Thank you for being a long-time customer, James! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
So far I have been mostly very satisfied with the service. The only item that I notice compared to my previous service, is that the audio quality is fair. I notice a substantial reduction in the phone call audio quality compared to Verizon. If that issue could be improved I would rate Pure Talk as an Excellent service.
Hi there, Daniel! We regret to hear that you are experiencing issues with your PureTalk service. Regarding your call quality, be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Just fine....modern hand-held devices always at the top of the game with affordable options, including refurbished units. I especially liked the 2 year membership discount and low monthly payment options. I have noticed Other cellular company efforts trying to copy your work ethics. Please keep up the good work. It is encouraging.
Wow, John! We're delighted you've received such excellent service since switching to PureTalk and saving money on your monthly service bill. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I have been extremely satisfied with the service and PureTalk. I have and will continue to recommend PureTalk to my friends and relatives. PureTalk is as far as this Veteran is concerned the best service out there. I do have one question. Is there an additional discount for Veterans? Thank you.
Hello, David! Thank you for your service! We're delighted you're enjoying your PureTalk service since making the switch. We offer a 15% military discount for all active-duty military and veterans. If you are on active duty, please send your full name and date of birth to us.military@puretalkusa.com. If you are retired or a veteran, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I want to be satisfied with your service badly, but unfortunately I am not. Everyone says my voice is sped up and robotic most of the time. Many times when answering the person on the other end cannot hear me answer and it takes a minute for us to connect (saying “hello” “hello” back and forth). My husband changed us over to your service, after being with a major carrier with no problems, because of $ issues. I have called for help several times, but have had to settle with so-so service. It is not my phone. I have an iPhone 11 in perfect condition.
Hello, Katie! We're sorry to hear that you're experiencing issues with your PureTalk service. Please accept our apologies for any inconvenience this has caused. Please be sure your device is using the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Great service. Excellent value. Would recommend to anyone. Living in rural Alaska and still get out. I have had zero issues with the service. Works better than some other carriers. Simple change over. So glad I changed. Have saved hundreds$$$. You can't go wrong switching over. I have two phones on my plan. You would save even more with more phones on your plan.
Hi there, Wilber! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Transferring from AT&T to PureTalk was easy. PureTalk uses AT&T cell towers and lines so you get the same service coverage area at half the cost. I don't see any difference in service or coverage so I would highly recommend PureTalk.
Wow, Rod! We're thrilled you switched to PureTalk, and we're delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The Pure Talk rep with whom I worked that morning quite a while ago was so very kind, helpful, and patient, staying on the phone, as she assisted me in removing SIM card and replacing! I was off to a great “partnership” with Pure Talk. I continue to be a very satisfied customer. Thank you for such great customer service.
Wow, Patricia! We're proud to know that our support team was able to assist you and provide an excellent customer experience. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
After all these years we still have not had a single problem with service. We have 4 lines and couldn't be happier with this veteran run company. You would think Pure Talk, being so much cheaper than the other carriers, that there would be issues. No issues and we're saving thousands.
Reviewed March 11, 2024
When everything is working at its peak data speeds are adequate but often drops to barely moving and uploading information takes forever. Consistent data speed would be great. Customer service is generally very good.
Hi, Tom! We're sorry to hear about the inconvenience you have experienced with your PureTalk service. Once you have utilized the allotted high-speed data, your device will begin using low-speed data. High-speed data will be refilled on the next billing date, provided billing is successful. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-ons tab. On your device, go to Settings > Cellular and scroll down to Cellular Data to view which apps use the most data. We recommend fully closing each app when not in use to ensure they are not utilizing data in the background. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I think Pure Talk is an outstanding company, response time to customer problems although somewhat lengthy, are usually resolved immediately when speaking to a representative. The only thing that I can complain about is that Pure Talk like other phone companies never seem to take care of their existing customers. IE promotions such as free phones are only given to new customers that sign up. I understand that the company would lose a lot of $ giving every customer a new phone, but why can’t Pure Talk offer discounts to current customers to purchase new phones? This would encourage customers to keep their service and in addition tell others about Pure Talk. This could lead to new customers and higher profits for Pure Talk!
Hi, George! At PureTalk, we love to offer our current customers the same offers we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have been a member since last Spring and never had a problem with Puretalk. They are a great company with great service and I highly recommend them to anyone using cell service. Never had a signal problem anywhere I traveled either on this coast or the West Coast. Great 5g signal when needed.
Hi, Richard! We appreciate your feedback, and are so delighted to hear that you received excellent service while traveling! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
The few times I've had to deal with customer service (it's been a while) it was dreadful. Really needs to be upgraded if it hasn't been already. Signal strength is not as good as ATT or Cricket or Verizon... Usually get 1-2 bars though it looks like it might be improving. Overall could be better.
Hi there, Daniel! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
We are very pleased with Pure Talk's prices and service. We haven't experienced any outage or disruption with their service. I would give it an A+ for service and affordability. My only complaint is the lack of empathy and compassion when hard times hit my family and they have. We went through leukemia treatment for my six-year-old daughter. I was also laid off last November.
When I asked for arrangements or compassion for late bills, I was met with "the lines will be disconnected on (date). Anything else I can help with?" My only complaint and the reason for the four star rating is that I wish Pure Talk had more compassion for people truly in very hard financial positions. If this was different, I would have easily given five stars and recommended their service to friends and family.
Hello, Matt! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
The service has been great. The addition of international service is very pleasing to us because we have family in Canada and England. I would recommend Pure Talk to family and friends. It truly saved us a lot of money per year and that's important to elderly folks on fixed income.
Hi, Leonard! We're thrilled you're enjoying your PureTalk service and saving money on your monthly bill since switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I like the service and have saved lots of money. The only complaint I have is that when I’m running on data vs internet my apps really run slow. Often it is a search or app that I really need and it just spins forever. Other than that it works well. I’m not sure why the response is so slow when on cellular data. Also I perceive this company to better reflect my values as an ** patriot.
Hi, Ralph! We're thrilled you're enjoying your PureTalk service and taking advantage of our affordable prices. Once you have utilized all high-speed data, your device will switch and use low-speed data, which is about 256kbps. Additional data may be purchased anytime by logging into your Account Portal and selecting the Add-ons tab. For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. Should you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I am a little put off that new customers get a phone. When I got on Pure Talk I didn't get anything. It's kind of what may cause me to get a new carrier. I see that there are carriers that are much cheaper and with the same service.
Hello, Richard! Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. At PureTalk, we love to offer our current customers the same offers we offer to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I like the addition of international service. This caused me some problems in the past. When I was with a larger carrier, my voicemails used to be transcribed and presented as a text, but I seem to have lost that feature with PureTalk. Otherwise, I am pretty happy with the service.
Hi, Marshall! We offer visual voicemail and can guarantee this feature on iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873 or email us using the Contact Form at https://www.puretalk.com/contact. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have recommended PureTalk to many people and will continue to do so. I love the service - starting with the help of Olympia getting me set up and everyone I've spoke to in customer service-love the phone I chose and the low, low monthly payment can't be beat! Pure Talk is my forever phone company!
Hello, Pamela! We're delighted to hear about the incredible assistance Olympia provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have had no problems with PureTalk. And the price is excellent. Puts AT&T and Verizon to shame. Honestly I don’t understand why anyone uses either! I only wish I had switched sooner! I recommend Pure Talk to all my friends. Thank you Pure Talk for great service and for saving me a LOT of money.
Hi there, Carol! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I purchased a replacement iPhone for my husband. Purchasing to set up was exceedingly easy. I had to contact a technician to get the eSIM sorted out and the individual I spoke to did an excellent job. I love the mobile service and customer support, you continue to EXCEED my expectations.
Hello, Barbara! We're thrilled you had a seamless transition with your new device and that our support team was able to assist you. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
I was very surprised with the service I have received. No reason to pay a high monthly charge ever again. The switch over was very easy. Never a dropped call and the phone has been wonderful. Any time I need help they are right there. And I can understand the people who help me. I have everything I want and need at half the price. Thank you.
Hi there, Sally! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
I have sent 2 emails already and talked to 2 different people in customer service. I was offered 2 different times. I have excellent credit and payment history. Why I was offered a free phone twice, then turned down after I have a account with you for my wife's phone. No 1 can tell me. The phone service is fine. But your offer and turn down sucks. I will drop her service with you soon. And not recommend you ever.
Hello, Sterling! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We live in remote NH and sometimes in remote FL. For the most part phone works great. Occasionally drops calls or doesn't go through but the best of services we have tried. Very impressed with service and customer service is always pleasant and helpful. I need to add our other phone to this service.
Fantastic, Diana! We're thrilled you switched to PureTalk, and we're delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I finally signed up with another company after PureTalk was unable to activate two different phones that I purchased. I was on the phone with your technicians numerous times over the course of 13 days in an effort to activate my phone. As a result, I was without cell phone service for 13 days!
Hello, Randel! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I was having trouble with speed and “can not find server” when I tried to get on the internet. But I had installed Express VPN and believe that was my problem. I am not switching and intend to keep your service. I have been very happy with your service and my son uses it and he is also. I am retired and the price is a very important factor.
Amazing, Janice! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
To me customer service is their biggest asset, it's always prompt and respectful. Every time I talk to them I am helped, even if I need more time to pay my bill, they don't immediately cut my service off just because I'm a day or two late.
Fantastic, George! We're thrilled you switched to PureTalk, and we're delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have been using PureTalk for almost two years and have found it to be a very reliable service. There have been several instances where I have received a good cellular signal and my friends traveling with me using a different cellular phone service had no signal. In fact, in my traveling wherever in the U.S. I don't think I've ever not been able to use my phone when I needed it. And by using auto-pay, the monthly payments are worry-free and reliable. However, on my recent trip to Cancun, Mexico I found that Pure Talk does have a deficiency. I had to keep paying Pure Talk $15 every couple days to maintain a signal.
They have no way to offer you an international roaming subscription (for like 2 weeks), and the only way you find out your international allotment (or whatever they called it) has been used up is your phone quits working and you have to find wifi to call them at 611 to renew it for some more megabytes. So overall, I think that Pure Talk is a great service, unless you need international roaming.
Hello, Johnny! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
It's so refreshing to chat with a human who also speaks English and answers your phone quickly without some COVID-era 'we are swamped so sorry...' message. Not meant as a dis of people who speak English as a second language, just that they should not be in jobs where good communication is important. Well done PURETALK!
Hello, James! We're thrilled you switched to PureTalk, and we're delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We are very satisfied with PureTalk. The rates are competitive, they use ATT towers, so the service is everywhere, and good. The customer service is good, with people who are in the USA and speak English. Also, it is an American veteran owned company. I would recommend Pure Talk.
Hello, Diane! We're pleased you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We’ve been paying for service with PureTalk for over two years. This is for my son‘s phone. He’s changing providers to Mint Mobile. I called last week to cancel the service and your representative told me that my son needed to call. I told my son to call, he did, and your representative told him that I needed to call, which I already had done. We are getting the runaround and we need to cancel our service now and we need to be paid back for this latest charge. Please help us.
Hello, Laura! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We regret to hear that you will be leaving PureTalk! Please have the account holder contact our Customer Service department for further assistance. Thank you for your feedback, as it has always helped us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Been with PureTalk less than a year And only problem has been me. But Pure Talk has not only been my phone, but my internet and I love it. The price to have them both on my phone is great. Always my service is on and I no longer lose service when I visit my family even in other states. Try PureTalk you'll love them.
Wow, John! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I've had Pure Talk now for over a year after being with Verizon for more than 15 years. The phone coverage has been the same, (which is) excellent but customer service is 100 times better than Verizon not to mention the cost. I love how when you call customer service (for whatever the reason) you actually get to talk to a real person quickly, who speaks in very understandable english. I also love how the person you get to speak with can handle your issue (whatever it may be) without being transferred a half a dozen times and spending upwards of an hour to get an answer.
The coverage of Verizon was great but everything else, horrible (including cost and especially customer service). The coverage of Pure Talk is great as well as cost and especially customer service. I am so thankful we have some friends who have had Pure Talk for some time and told us about it. Phone coverage was and is extremely important to me as I absolutely hate dropping calls while traveling local or distant, and that's why I had Verizon for so long. The phone coverage I've experience with Pure Talk has been just as good, maybe ever better that what I had with Verizon. Personally, as a very happy customer, I highly recommend Pure Talk!
Awesome, Mike! We're delighted to hear about your experience with PureTalk thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love your service. No complaints at all. Wish I had known about you long time before I did. So glad my brother recommended you! I will like you better when I get my phone paid for. My brother picked out the most expensive phone you had. I will tell all my friends and family about you. I really like the monthly payment. You cut my phone bill in half and will be nicer when phone is pay for.
Great, Ruth! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
When traveling in Mexico, calling back to the US is hit or miss as is calling a Mexican phone while in Mexico. The international roaming function works sometimes but not others. It's also very difficult to know when the purchased credit is expired. When the phone is in the US the service works very well.
Hello, Paul! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Sometimes the phone is useless. Frequently have only 2 bars or less. Almost never have a strong 4bar signal. Calls cannot be made and internet is impossible. My old AT&T was better. I guess we get what we pay for.
Hello, Bernie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I Currently do not have good service. Service is Slow, and spotty to no service. Frustrating not to be able to have good service. Connecting to WiFi does not make service any better. When calling customer services, there is such a long wait time to speak to a representative. Please respond.
Hello, Juaquin! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Hello, could someone call and help with internet service? ** Internet connection runs at very low speed. Sometimes less than 1 kb per second. Connection will fail to connect with server. iPad seems to work better, but phone is not reliable. Been unable to connect with provider to work out issue. Considering changing service to someone else. It would be nice if there were easier help with service problems.
Hello, Joel! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Other than that I am a satisfied customer.
Hello, John! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. At PureTalk, we love to offer our current customers the same offer we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
3. I cannot tell when I get a new voicemail. I have to occasionally just dial in and check my voicemail. Nothing shows up that tells me someone left a message and I have missed important messages. Your customer service department said everything was turned on but nothing changed.
Hello, Patricia! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
Just wasn't ready for a new phone when I first signed up. So after a few months I am ready to get an upgrade. Love Galaxy, but no consideration except for the terrible Motorola phone. Hopefully you will reconsider and let me get a new customer price for the Galaxy.
Hello James! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. At PureTalk, we love to offer our current customers the same offer we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
Service was not great, but I could have lived with that, my nephew was ready to change due to this, but my service wasn't any better with Straight Talk (I'm very happy with Mint), ultimately my dissatisfaction came when they charged us $34 for 6 days of service, and that was worth more than keeping us as customers.
Hello, Wendy! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
Overall the service is very good. The techs are very friendly and extremely helpful and I have a signal at least 95% of the time. The plans are very affordable. I enjoy having 60g of data and unlimited talk and text. I would suggest using this company to family and friends and co workers.
Hi there, Jeremy! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Apparently I mistakenly signed up for some kind of insurance or whatever. It is an extra monthly charge on my bill, over and above what should be a basic phone plan. I've tried unsuccessfully to find out what the charge is for and have it eliminated. I am otherwise satisfied with your service, but I will change as soon as I can unless you can explain what the additional service charge is for.
Hi, Robert! We regret to hear you are experiencing issues with your PureTalk service. All financed devices are required to have device protection coverage. Once the device is paid in full, you are welcome to cancel device protection by calling our Customer Service department at 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
My debit card information was stolen on 03/08/24 pm. AD for Pure Talk was declined. I called Pure Talk to report this & paid the current bill with my Mastercard. When I get the new debit card I will call Pure Talk to add it as my new payment method for AD. The young lady who handled this for me was very patient, kind & extremely helpful. Great Company!!!
Hello, Patricia! We're excited you've had an excellent experience with PureTalk thus far. We're proud to know that our support team was able to assist you and provide an excellent customer experience. -A.B.
Reviewed March 11, 2024
I switched from AT&T after having been their customer for over 15 years. Poor customer service and rate increases drove me away. I heard ads about PureTalk on the radio. Everything worked flawlessly. I kept my old phone and replaced the sim card and never missed a beat. I reduced my bill by 70%. I should have switched years ago. Thank You.
Thank you for being a long-time customer, Rod! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.B.
Reviewed March 11, 2024
Traveling and get SOS and one bar. Also when home poor number of bars. Is there an upgrade to receive better reception?? I would also like to update our phones as well. The reception we have causes spotty service while talking. Very poor reception.
Hi, Jim! We're sorry to hear that you're experiencing issues with call quality. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data.
You may log into your account portal online at www.puretalk.com and click on the 'Replacements" tab to browse device upgrade options. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have absolutely NO complaints! I have recommended to many, many neighbors in my community and received great feedback/comments from them. I'm working on 'weaning' my family off of a horrendous competitor, who should remain nameless (AT&T). Maybe the owner should advertise himself on the liberal (puke) TV channels as well as great sites like Breitbart and Gateway Pundit.
Hello, Mj! Thank you for your 5-star review and for being a valued PureTalk customer! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits each customer. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed March 11, 2024
I really love the service I receive from PureTalkUSA. I tell people about it all the time. I don't need the credit for passing on good information about a good company. I like that the money I spend on service doesn't go to evil purposes. I only wish I had a non-Google phone that I could buy instead of the one I have.
Hello, Diane! We're excited you've had an excellent experience with PureTalk thus far. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
Outstanding customer service, always helpful and respectful. Also they send a thank you email every time I make my monthly payment. So nice to feel appreciated. Also and importantly Pure Talk costs half or less the price of other carriers and they are Veteran owned. Awesome company cannot recommend highly enough. Thank you Pure Talk.
Wow, Pamela! We're delighted you've received such excellent service since switching to PureTalk and are saving money on your monthly service bill by making the switch! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B.
Reviewed March 11, 2024
You sold me a Nokia phone for $250. From the time I received it just before the Christmas and New Year holidays a few years ago, it did not work properly. I called for tech support, and multiple technicians could not get it to work. The last one told me to take it to an AT&T store (even though I purchased it from you). I called and asked to exchange the phone for one that worked, but the person on the phone said: "Oops, sorry, you are just past the 14-day cut-off" even though she knew that I had called many times, and your technicians could not get the phone to work.
Hello, Elizabeth! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
I am mostly satisfied with the service from PureTalk; however, my biggest complaint is the wait time to talk to a real person. While I am "being thanked for my patience", I am told that a lot of questions can be answered online. The questions I usually have needs to be answered by a person. The people that eventually connect with me are very good at their job and a joy to talk to and work with. The time between me calling and actually talking to a human is getting worse. Again, it isn't the representatives' fault, it's the way PureTalk has set it up.
Hello, Teena! We completely understand your frustration and sincerely apologize for the extended hold times. As this is not the experience we'd hope for you to have. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
We have been very pleased with our service. Haven’t had problems with hearing who we were talking to. Like the large service area. We love saving $100 a month, even though we added another phone. I like your referral program. My sister-in-law referred Pure Talk to us, Then we referred Pure Talk to someone else.
Hello, Cheryl! Thank you for your 5-star review and for being a valued PureTalk customer! We're thrilled to hear you're enjoying your PureTalk service and taking advantage of our affordable prices. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!-A.B.
Reviewed March 11, 2024
Pure Talk is works great here in southwest Georgia where so many other cell services did not work well. We are very pleased with the service you provide us and we love the pricing. We still are not perfect but very understandable with a rural area. Thank you and we look forward to a long and rewarding partnership.
Hello, Gary! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -A.B
Reviewed March 11, 2024
I have spent 20 hours or more on the phone with customer service, it people all who have been very nice but the problem with the phone was not picked up very quick and I was told it was my phone, not your problem. I bought a new phone and the exact problem is on the new phone. Still not working. Waiting on new SIM card you think will fix the problem! So I am out the cost of à new phone and there was nothing wrong with the old.
Hello, Joseph! We regret that you've left PureTalk! We hope you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.B.
Reviewed March 11, 2024
We love your service and price, we wish that her Samsung watch LTE service would work. She can only use Bluetooth on it. But we have better service than most people. The customer service is very friendly too. It is easy to set up and keep your cellphone number. Just buy an unlocked phone or buy one of theirs and you are good to go.
Hello, Alexander! We're excited you've had an excellent experience with PureTalk thus far. At this time we do not support Samsung Watches. However, we're always working to add new services that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B
Reviewed March 11, 2024
Greetings, I have been a customer for a few months. The switch from previous service to Pure Talk was very simple and I am extremely pleased with the service. I was not advised at the time that I was eligible for a (free) replacement phone. I realized a week or so later that a new phone was an additional perk. When I telephoned to inquire about obtaining one, I was told it was too late. A new phone is only provided at the time the account it opened. Perhaps, after being a customer for a certain length of time, you might offer a phone for loyal customers. Thank you!
Hello, J! We're delighted you've received such excellent service since making the switch. At PureTalk, we love to offer our current customers the same offer we give to new customers! To receive the device discount, you must add a new line of service, port a current phone number, remain on AutoPay, and service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 30-month conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
The signal in the Peoria area is not as good as I had hoped (especially in the office), and there is no 5G here. However, the price makes it worth it. Also curious why the data usage doubled from our last carrier, though our usage habits did not change. I am very glad the days of overages are past me.
Hi, Paul! Although we're thrilled to hear that you're saving money on your monthly bill by making the switch, we're sorry to hear you're having issues regarding signal strength. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by going to Settings > Software update. You may update your network settings by following the steps on our website at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
I have had service for about 2 years. Switching was easy, service is the same but cost is much lower! Love to be supporting patriots! Only issue was losing connectivity during the ATT nationwide outage. Wish there was another cell tower to pick up our coverage if that happens again.
Hello, Leila! ! Thank you for your 5-star review and for being a valued PureTalk customer! Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. -C.H.
Reviewed March 11, 2024
As an existing customer for some time, and disabled Vet, I question the value I am receiving for my cell phone service, now having climbed to over $50. per month, compared to other providers. Why? Dropped calls, slow data. I am not gamer or a business. Can you help me?
Hi, Brian! We're so sorry to hear about your experience with PureTalk, as this is not the experience we'd hoped for you to have. You are more than welcome to upgrade or downgrade your plan at any time. To downgrade your plan you may log in to your Account Portal at www.puretalk.com/account/login and select the "Plan tab". For optimal service, please ensure your devices use the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software update. Then, you may reset your network settings by following the instructions at www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -A.B.
Reviewed March 11, 2024
First off, Puretalk is a Fantastic Company with great service. We have recommended Puretalk to many Friends and Family who also love it along with its price. We also love that it's Veteran owned and run. We found Puretalk listening to the great one Mark Levin and I believe on Dan Bongino's show. My main feedback and or question is, Would it be possible for Puretalk to look into possibly partnering with T-Mobile as another option to AT&T?
I'm asking because T-Mobile is currently partnered with Starlink by Spacex to use the upcoming Starlink Direct to Cell phone service. I believe this will be huge for most cell phone owners and also the companies who offer it. Not to mention vets will really appreciate it. I would be more than willing to pay a higher fee for some sort of Starlink option available thru Puretalk. Or would it also be possible to contact Starlink directly and see if Puretalk could get a contract directly for Starlink data to said Puretalk phone accounts and maybe have existing carrier contracts for anything thru cell tower?
We love Puretalk and would really love to get that service thru you rather than T-Mobile or any other big carrier that will offer it and I have no idea when or if AT&T will be offering it. I'm sure your Legal team and existing contracts would dictate a lot of this but just a thought. Starlink and Spacex also seem to have a openness to small companies and the little guy, I'm sure they would be open to some sort of discussions if your current contracts would allow it. Just some thoughts and feedback I wanted to share with you.
Full disclaimer: I have no connection or affiliation with any of the mentioned companies either past or present. Well other than Spacex I guess. I have been a huge fan of theirs over 10 yrs now and I have bought a lot of their tshirts, hats and merch in that time. Oh and I believe I used to have T-mobile 10 or 15 years ago. :) Keep up the great work over there at Puretalk!
Hello, Justin! Thanks for your recommendations! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We have been with PureTalk for several years. At first the service was somewhat unreliable, as sometimes calls and texts would not come through. My daughter's family had to switch from PureTalk as his business could not tolerate missing calls and texts. That no longer seems to be a problem with PureTalk and service is GREAT. However, getting through to PureTalk technical support is a problem. I had an issue this weekend where, out of the blue, my voice mail was asking for a password. I tried calling twice to technical support, but both times I was on hold longer than I could wait. Surprisingly, the request for a voice mail password resolved itself after a few days.
Hi, Jon! We're thrilled you switched to PureTalk, and are delighted to hear about your experience thus far. We apologize for the hold times that you experienced. While our Customer Service team is always happy to assist you by phone, you can also email us through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
All good as promised! Service was friendly, very informative and technically sophisticated enough to answer all my questions and concerns! She was able to go over all options and pricing in a clear and concise manner! Thank you for all the information and time spent with me in helping make my choices easy!
Hello, Charlie! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Please install a facial recognition capability on your site’s sign in page. In addition, ensuring your service is using the best cell towers in each area is crucial to providing better coverage. Piggybacking into those towers is essential. I’ve also noted that although I’m 80% of my time on a high speed WiFi connection, my data lately depletes significantly quicker.
Hello, Brian! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My experience from day one has been positive. The few times I had an issue, it was dealt with quickly and efficiently. A big positive for me is when you talk to someone, they can understand you and you can understand them. I also have saved money every month since switching from Verizon.
Hello, Daryl! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
If I’m home with Apple tablet, the text comes through and “dings” on the tablet a minute or two before my phone gets it. We’re in Idaho. More “dead spots” than I care to count. More than we had with Verizon. If we’re talking on phone, can’t send a text picture until we hang up.
Hello, Alice! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Able to get service in all locations. Very pleased with service. My husband is also pleased with service. His # on the contract is **. Have recommended your plan to a few people however they wanted to stick their plan. We are very pleased with the service Pure Talk provides.
Hello, Suzanne! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We were looking for a phone for my son. We called on Friday, March 9, 2024 and were assisted by Mr. ** who was very nice, patient and knowledgeable about our inquiries. My was not sure about something else regarding the new phone he wanted so we called again and this time we were assisted by Ms. ** who, also was very pleasant and knowledgeable about her job.
Hello, Tony! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Each time I’ve had a question, I’ve been able to reach a real live representative very quickly. No waiting. Very unusual. And each time, my questions were answered without having to be passed on to another department. Bravo! I have recommended PureTalk to others several times, based on cost savings, reliable coverage and great customer service.
Hi, Susan! We're elated to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We receive very poor reception. A lot of cutting out during calls or dropped calls at our house and areas around our house. We are thinking about switching due to this. We also had issues with texts not going through or being received every month which required a call to customer service.
Hi, Ben! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My phone closure because your (people?) didn't do their job! My cc was hacked and I called in with the new # Over a week before cut off date! ALSO your 611 # number is not working and has never, on my phone! Other than that, I love your service and the fact of "veteran-owned!" God bless. Semper Fi
Hi, Howard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have heard about Pure Talk for a long time on the Rush Limbaugh show. Never thought that I would use it. I have been a Verizon customer for a long time. Finally, I decided I would call and ask them to change my service. They were very helpful and patient and helped me to get connected. I’m glad I did it.
Hello, Jeffrey! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
15 G of data is not enough for me at the price point. I recently did a 2 g data top off to make sure I did not run out while on a trip. It did not purchase 2 g of data. You can only purchase 2g of data when you are below 13 g of data. We need a low on data adjustable alert.
Hello, Nathan! Once you reach your allotted amount of high-speed data, the speed does throttle down to about 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
We signed up for the international credit in order to use the phone while in Europe. Really poor service even when I kept adding money. If it wasn't for my Verizon phone we would have been stuck or had to buy a European SIM. Otherwise US service has been good.
Hello, Paula! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We love the principles the company stands on but we have frequent dropped calls since switching over to Pure Talk. Our area does not do as well with AT&T service and since Pure Talk uses At&T towers it results in the frequent dropped calls. With that said the customer service has been exceptional. If dropped calls were eliminated they would for sure have five stars!
Hi, Patricia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I've only had to contact customer service a couple of times but each time it was easy to get through and all my needs were met. I've only had to contact customer service a couple of times but each time it was easy to get through and all my needs were met. Great service, great people!
Hello, Dean! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Love this company. So glad I switched from AT&T. You guys rock. I don’t know of any other cellular company that would, without even being asked, increased every customer’s monthly data and give them a hot spot connection on the house. Thanks.
Hi, Daniel! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We'll be pleased to continue the service as long as you keep your rates affordable for those on fixed incomes.
Hello, Ron! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Excellent coverage in all the locations where I've been. No problems with service or managing the programs. Wonderful help transferring contacts to our new phones. Agents are very helpful and courteous. Affordable cost for our limited retirement income. Our new updated phones are easy to use and a pleasure to operate.
Hello, Pat! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
In the area that I live, there are drops in Coverage. The up/download speed drop significantly in the area. I have had other pro riders such as Verizon, I am happy with the monthly cost but faster speeds would be appreciated. Text messages can take up to five minutes to deliver, even when sitting in the same house on same tower.
Hi, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The price is excellent, better than who I was with before. The service is fantastic and better. I get the same or better voice calls. I get what I pay for and more. Thank you for the excellent service. It was pretty flawless in the move from one carrier to another. I have been really happy with the service for many years.
Hi, Albert! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
PureTalk delivers great service. They have never been down. We get service wherever we go across the US. Haven’t been out of the US, so I don’t know how it works. We let friends know about PureTalk. No dropped calls, or texts. Customer Services is always there to help us with any problems we come across.
Hi, Doris! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Same issue request to change billing date from 9th to 5th. Positive reply via email, no action from PureTalk. 4 customer service contacts in 5 months. Plus transferred to other personnel who never answered the calls. Waited on hold for 10 min+ each transfer. Have a great week and a better day. God Bless you!
Hello, Henry! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than optimal service. To change your billing date, you have to call our Customer Service department as this can't be completed via email or social media correspondence. Once you place the billing date change request with an agent, please allow 24-48 hours for a response. You will then have to pay a prorated amount. Once the amount is paid the billing date will update.
Reviewed March 11, 2024
Service is good except for when I go to Michigan where I have no internet and use up my high speed internet in two weeks until next month. At first I couldn’t buy more but last year I was allowed to buy 10 if I remember correctly but even after I paid for it I didn’t get it.
Hi, Lynn! Once you reach your allotted amount of high-speed data, the speed does throttle down to 256kbps. The data speed is slowed instead of charging our customers for overage fees. You may upgrade your service plan at any time to have access to additional data. We also offer add-on data, which may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the Pure Talk experience. -C.H
Reviewed March 11, 2024
Overall the service is average. Certain areas the service struggles and it is hard to have a conversation. Service needs to improve to earn 4 to 5 stars. Price point is good when comparing to competitors. Price is what keeps me as a customer but if service doesn’t improve I will look elsewhere.
Hello, Michael! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have nothing but good things to say about my service with PureTalk. The price is especially good and the service is excellent. The customer service is excellent. It is great to talk to someone in the states who speaks my language and understands my needs. Thanks Pure Talk.
Hello, J! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love PureTalk. The price is right and the service is great. No dropped calls. I also like that the company shares my values. The phone I got is good and was reasonably priced and I got to keep my phone number. What more could you ask from your cell phone service provider?
Hello, Jill! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
OK - had me upgrade software although phone is set up with automatic upgrades. Had several problems with call fails & texts not delivered. Had to take to my grandsons to fix. Also, contacts said I was breaking up & could not hear them, although I could hear them. Not happy at all with the service. This is the first problem I have had. Initially I came from Patriot Mobile because of the poor service there.
Hi, Lucille! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
My phone quits receiving or sending calls toward the end of my billing plan each month even though my plan includes “unlimited talk and text minutes”. If I dial 611 and talk to a representative they turn it back on and all works fine again, so now I know what to do when it happens, but it should not be required. This needs to get fixed before I switch to another provider.
Hello, Jon! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I have tried both of the big service providers in my area and have noticed no difference in coverage switching to PureTalk. I love to brag about how low my phone bill is when I hear others talk about how much they are paying for their service. I have zero regrets switch and recommend pure talk to everyone I can.
Hi, Logan! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love PureTalk. Customer service is awesome and the fact it is veteran owned. When I transferred my services from AT&T to Pure Talk, it was so easy. I am so happy with my service with pure Talk. I talked to my Brother-in-law who is a police officer to switch his services to Pure Talk. Thank You.
Army Ret. **
Hello, Rachel! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
When I first joined PureTalk no one explained how the company functioned. I couldn’t get straight answers. I was never informed of the due date for payment. I received a very nasty text that my payment was due on the first of the month and if it wasn’t paid at that time my service would be cut off. Frankly your company lacks professionalism.
Hello Diane! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than optimal service. The billing date is determined by the date of activation. We recommend enrolling in autopay by logging into your Account Portal and selecting the Billing tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Great coverage for a fair price. Good quality company shares my values. A non woke company recommended by AMAC that is where I found them. Does not matter where I am. I have coverage and if 5G coverage is available I have 5G service. So it is a great value, no issues with service. Ample data service as well. I highly recommend using their services.
Hi, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We’ve had great experience since the beginning. Customer service was good and they made it easy for us to switch. Plus the price is good and phone service is always good. We appreciate hate their help but we’ve never had a need to call for help since we began. We thank you for being there for many who are looking for options to the others.
Hi, Barb! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I like PureTalk, but the cost is now exceeding my budget....I am going to have to drop something, it may be puretalk or some services attached to puretalk. I am paying a lot of money for the 5 lines I am carrying. Any thoughts on what can be done? If the folks storming the border get free phones, is there something I can get? I am a senior, there has to be something I can do?
Hello, Cecilia! We suggest giving our Customer Service department a call. Going over each line's usage and making sure you have the most affordable plan for each line's use. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Receivers of my phone calls were having trouble hearing me…phone was cutting off & on or breaking up! I waited 42 minutes online to talk to anyone! Operator was able to get me started on setting to reset phone and I think problem is now resolved I but was cut off from service person so I accepted results!
Hi, George! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I am thoroughly happy with PureTalk’s service. There are no gimmicks and no hidden fees. My cost each month is half what I was paying through another company. Every time I have called, PureTalk has answered right away, no hold time, and they’ve solved my questions completely. I am very happy with PureTalk, thank you!
Hello, Kay! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Love your service, recommend it to everyone. What a way to save money. Reviewed the company, recommended my son use it to lower his bail after college. When we were retired, we did the same. No Longer worried about phone cost. Would recommend to everyone do this and help yourself out!
Hi, Deborah! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We have been very pleased since switching to Pure Talk! Have recommended more than once to friends and family. Love the fact that this business supports U.S. Veterans. Pure Talk is not only a great value, but just as importantly, has great customer service! Nice to be able to talk to a 'live' representative without having to jump through a bunch of unnecessary hoops! Thanks!
Hello, Stevan! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I've been using Puretalk for almost 4 years now. They are by far the best. Great prices, and service. I have service a lot times even when my husband does not, and he has Verizon. They are quick to answer your questions and concerns. You actually talk to someone. They offer great phones or you can bring your own. I brought my own and after couple years got the new Samsung 22 ultra when it came out through them. Great phone and no problems setting it up. Don't see myself ever changing service again!
Hello, Angela! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I've used PureTalk for many years... for good reason. The rates are consistently among the lowest out there - and the coverage service is excellent. I live in a rural area where some neighbors complain of spotty cell coverage and dropped calls, but I've never had this problem with PureTalk. I've upgraded phones several times, and the SIM cards they send to March those new phones always install easily and work right away.
Hi, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I had been with AT&T for 28 years. They always made me feel insignificant whenever I visited a store or called customer service. I was spending an outrageous amount of money monthly. I switched to PureTalk and have not regretted one moment. The service is wonderful, the reps are helpful, and I would highly recommend PureTalk to everyone who wants to save money but be serviced like a VIP.
Hello, Karen! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We constantly experience dropped calls and no internet connectivity which are most likely due to our rural location but I did expect better when moving over to PT from unAT&T as our mobile carrier. Sadly, our unAT&T service was more reliable. It would be great of PT offered more Samsung offerings.
Hello, L. J! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Service is the best plus when I have called with questions, I am greeted by your associate who courteously answers them. I left my previous provider, Cellular ——, Because I called regarding Data usage and was spoken to in a hostile tone of voice plus belittled by their associate. After, I immediately called Pure Talk. Have been very happy since. Thank you.
Hello, Daniel! We're thrilled you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I would like be able to download a monthly bill with all charges itemized. Over the past few years, the monthly charge has varied sometimes increasing then decreasing then increasing again with no explanation. An itemized bill with the basic monthly fee and each additional fee would be greatly appreciated.
Hello, Lawrence! Itemized invoices can be found online at www.puretalk.com and by logging into your Account Portal online at www.puretalk.com. Once you have logged in, select the ‘Billing’ tab and scroll down to ‘Transactions’ to view invoices. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I called to try to get help with my caller ID not showing up when I call others. I was told this was controlled by my phone settings, but the phone is not set to block outgoing caller ID. I checked to be sure. I did not try calling customer service again because the agent I spoke with was very adamant that they could not help. I do not have an order number available.
Hello, William! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. The Caller ID display should reflect as "Wireless Caller" and your mobile number. If the incorrect Caller ID value is reflected, please power cycle your device at least once a day and according to AT&T database updates, the Caller ID should update within 2 weeks. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I signed up for Pure Talk to save money and at the recommendation of Dave Ramsey. At first, I was extremely pleased with everything. However, recently I have been a little disappointed. My bill unexpectedly increased by over $2 per month with no warning. I tried to contact customer service via the website but was quickly met with a crazy barrage of questions and no real way to ask the question I wanted to ask. I finally got a response from customer service but she just informed me that it was taxes and fees and told me to look at my bill.
However I had already checked that portion of my bill and the taxes and fees had been the same as they’ve always been. So I responded with, "No mam, I already checked that and it actually looks like come kind of recovery fee?" She never responded again. $2 a month may not be much to some people but in this economy it all counts. What really bothered me was that I was never informed about the increase. Then recently I woke up to no service and had no way to contact Pure Talk. I tried to contact customer service over the website but of course “no service” is not one of the optional questions that you can choose and I could not obviously call out because I had no service.
I had WiFi but still no way to contact Pure Talk regarding my service. I have a home phone but was informed that I would be charged for calling Pure Talk regarding my no service issue so I just had to wait it out and hope it would come back on. My husband also has Pure Talk and he had service the whole time so I’m not sure what the issue was. I have recommended Puretalk to multiple people and my aunt actually switched over but was disappointed in the service as well so she left and I felt bad for recommending you all. My grandma is also looking into switching but at the moment I’m not sure that I could recommend the service to anyone else.
Hello, Erica! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. PureTalk charges the Recovery Fee to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. If you would like to review more information regarding the Recovery Fee, visit the link provided. -C.H
https://www.puretalk.com/terms
Reviewed March 11, 2024
I switched from AT&T and have found the service to be at least as good, while cutting my monthly bill at least in half. The customer service is great with very friendly and knowledgeable representatives. I am also happy to do business with a veteran friendly company. I recommend PureTalk to all my friends.
Hello, Jerry! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Your sales rep lied to me, which set off a slew of problems, I'm still dealing with. She said you could service my home phone, which was on a cellular transformer. Not true. For the 2 hrs I was with you, I could not go back to AT&T! I had to go to Verizon; they are still working on issues, 1 month late. Pure Talk is rotten.
Hello, Gwendolyn! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your account information. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
Most of what I have used with Pure Talk I love, but your international plans are very frustrating and seem to me to be archaic. I should be able to sign up for an international plan to call Canada without having to do it Every month, and use a 10 digit pin number. That is very prohibitive.
Hello, Liza! Great news, we have made upgrades to our international long-distance calling feature! No PIN is required! All of our unlimited plans include international long-distance calling credit! International credits are automatically applied to your account each month. The credit amount depends on your plan tier. You can top-up international long-distance credit by logging into your Account Portal and then selecting the Add-ons tab. To learn more about our rates please visit the link provided. -C.H.
https://www.puretalk.com/international-calling
Reviewed March 11, 2024
I appreciate Pure Talk's typically exceptional service (except when AT&T towers have issues), and like their pricing! With no contracts, we don't feel tied down by Pure Talk. We appreciate that, and are thankful for the excellent service and value we receive from Pure Talk, which has helped us be loyal customers for years. Those are the reasons I use Pure Talk!
Hello, George! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
My wife and I have experienced a fairly high number of dropped local calls, especially with our family member who has T-Mobile service, which is also our previous provider and with whom we had very few issues. We will continue to monitor it before making any changes. Also the line outage issue we incurred a few weeks ago was disconcerting. We could have been notified by PureTalk during it.
Hello, Olli! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Always great service. If I need customer service, I get to talk to a real person. Never hold for more than a few minutes. Awesome service. I recommend to everyone, especially veterans. Thank you, Pure Talk, one and all. They have great phones and great prices as well. The plans are affordable, and they have discount for Veterans.
Hello, Patricia! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Compared to our old carrier, the location services, find my friend are extremely slow and in some cases, don't work at all. Overall the service seems close to the same as AT&T. The customer service is not very helpful when calling with questions. It would be helpful to see clear rules for international travel.
Hello, Joel! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance.
We currently offer international roaming! Up to $20 in free international credits are automatically applied to your account each month, (credit amount depends on plan). Only pay for what you use. No overages or surprise charges. Ability to add on additional international credits as needed, starting at just $10. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/international-roaming
Reviewed March 11, 2024
My balance on my acct, seems to go from 26 to 28 dollars & some change. Just curious as to why it changes. I recently had to change my debit card due to fraud. Sorry I did not remember to make the card number change with Pure Talk. The change has now Been made. Thanks!
Hello, Maria! PureTalk charges the Recovery Fee to assist in recovering costs incurred for compliance with federal and state programs, taxes, and fees. If you would like to review more information regarding the Recovery Fee, visit the link provided.Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
https://www.puretalk.com/terms
Reviewed March 11, 2024
A friend in Florida & Michigan recommended giving Pure Talk a look. We switched to Pure Talk from Verizon and reduced our monthly bill over 50% while receiving 5gb more data! We have great reception everywhere we have traveled and highly recommend Pure Talk!!! Thank you for a great option in cellphone service!
Hello, Karen! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Brandon mailed me a new sim card. Didn't work. Sven, the tech support did some troubleshooting but after about 1/2 hr he declared it a total hardware failure. It was 2 yrs old. I lost everything on it, and communications since Mar 2. Not happy. And your company wouldn't replace the phone.
Hello, Valerie! We're sorry to hear about your experience with PureTalk. Please accept our apologies if you received anything other than optimal customer service. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Replacements’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Since transferring my service from Verizon to Pure Talk, I have been very pleased. The transition was easy. Call quality seemed to be the same. And I’m saving over $60 every single month. I wanted to use my phone when I traveled, now that has been included without an increase in price. Count me as a huge supporter of Pure Talk. Thanks for giving me an option to the big carriers with all their other costs I don’t like paying for.
Hello, Thomas! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have always had excellent help with the initial set-up and any questions I had while learning the new phone. All your employees are very knowledgeable. I recommend it to anyone when the subject comes up. I enjoy all the talk show hosts recommending Pure talk. It is wonderful to support our veterans.
Hello, Pat! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I gave no problem with customer service but since your carrier is AT&T I have terrible service. It drops my calls, I don't get texts from people and they don't get mine much of the time. When I try to send texts, especially if I use emojis I need to resend 4 or 5 times and then just forget it. Because of this I have a kind line and have friends and relatives call me on it. When I tried sending this it said "lost connection, try again".
Hello, Diane! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I really appreciate the veterans discount I just started to receive. I’ve been a customer for a couple of years now and really like the customer service and pricing of the different plans. I don’t like the fact that you have two different prices on your phones. One awesome price for new customers and the regular inflated price for current customers. I have bought two phones from you in the last six months. With the discounts a new customer could have saved I could have almost paid my bill for the year. Every time I see this double standard I seriously consider moving on. I realize a lot of companies do this and it sucks. Please don’t suck.
Hello, Dennis! Thanks for your service! We regret to hear about your experience with PureTalk thus far. We apologize for any inconvenience caused. Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Our service is not as good now as it was in the beginning, especially in our home which is less than desirable. It would be really great if we could rely on service, even when on wi-fi sending texts is undependable. Don't know if there is any way to boost/improve service or not. The only thing you've suggested in past was to update phones which hasn't helped that we can tell.
Hello, Robbie! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Day to day I’m pretty satisfied with the cost and performance of PureTalk. I will stop being a customer when I go to Europe because I have gone twice with this company and phone and it has never worked without Wi-Fi there. I did all the things you’re supposed to do, new sim, new esim, French phone number. I called your customer service and they were not knowledgeable. Just said, "Oh buy this PIN number and you will be fine." I wasn’t fine. Before I go again I will switch service providers.
Hi, Jessica! Great news, we have made upgrades to our international roaming feature! No PIN is required! All of our unlimited plans include international roaming credit! International credits are automatically applied to your account each month. (credit amount depends on plan) You can top-up international credits by logging into your Account Portal and then selecting add-ons. To learn more about rates please visit the link provided. -C.H.
https://www.puretalk.com/international-roaming
Reviewed March 11, 2024
I'm very satisfied with my PureTalk service so far. No issues whatsoever with connection, call quality, or service. My one hope is that we will not encounter the billing increases we have experienced with other cellular providers (and cable and internet and TV streaming and..). I will be very loyal to providers who do not "randomly" increase my costs.
Hello, Peter! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I ordered 2 phones after being advised my old phones would soon not work due to the change over to 5 G service. After 10 days I received one of the two phones which had been prepaid. After 6 phone calls and conversations 2 months later, I gave an ultimatum that I was through with your company. I had requested from 4 people to talk to a supervisor and was told by all they would relay and assured by 2 that I would receive a call which never happened. I have switched companies and really wish you would not contact me again as it is a waste of time, not only mine, but yours also.
Hello, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience. -C.H.
Reviewed March 11, 2024
I've been so happy with my experience with Pure Talk! In so glad I found you guys! Coverage has been great! Customer service has been great! And can't beat the price! I've told a lot of friends and clients about Pure Talk! I will most likely be a customer for life!
Hi, Jacob! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Would like to know what you are doing about limiting or preventing the constant robo calls coming to my phone on a daily basis? Sometimes as many as 15-20 per day. Very annoying. The phone and data service works good. Thanks for the out of country coverage. Looking forward to using it when I travel.
Hello, David! Currently, we do not offer a spam-blocking service. Please accept our apologies for this inconvenience. We recommend registering your phone number at https://www.donotcall.gov/ and blocking any unwanted calls through your Phone app. If you have further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed March 11, 2024
PureTalk has been a moderately reliable cell service with a great price point. I definitely have a few more calls dropped than I did with ATT, but for the savings I am receiving by getting away from the woke big 3, in my opinion it is 100% worth switching. It is also important to me that PureTalk doesn’t donate to super woke causes. Doesn’t prioritize DEI over work ethic. Keep up the good work!
Hello, Joshua! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
What can I say? Unlimited everything including international direct dial at a FIXED LOW LOW price. English speaking humans answering the phone immediately if you have to call the company. ATT network coverage, much better than the others. Could not be better.
Hi, Jeff! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I am very pleased with my service. I am very happy that PureTalk has included other countries that you can text or call without extra charge. My granddaughter is thinking about studying abroad and I will be able to stay in contact with her. Which is very important as a grandparent.
Hello, Peggy! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
My cell tower coverage was being intermittent, which is strange because I live 1/4 mile from a tower. I was getting a message that my phone was not connected to the network so I could only make emergency calls. She suggested that I power off/on the phone, but also gave me the direct number for tech support if I still had problems. After powering my phone off/on it worked. This was yesterday. Today my phone connects to the tower, but only one bar is shown for the signal strength. It was great talking with Shantel and she handled my situation well.
Tim
Hello, Timothy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Unable to use my phone in Aruba. You need more international, we had to sign up for Verizon International on my husband's phone and I was unable to use mine. We would like service to most international countries. Other than that we really like the service of PureTalk. We were also not able to use in Cancun.
Hello, Beth! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The service contract came with Galaxy 15 phone 2 year contract...The phone has some sort of Audio problems. Half the time people can't hear me. I'VE ALREADY HAD TO REPLACE SCREEN.... And the new screen won't lay flat because of battery swell, so now my screen is cracking again. I love the American connection, but the quality product you're pushing is CHINA GRADE at AMERICAN PRICES! NOT HAPPY!
Hello, Gary! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
The only complaint I have is that I can not use Hot Spot. I was in hospital and could not use it to get Internet!! I like the price and have not had any other problems with this. I worry what is to come with this world and what will happen to this great country.
Hello, Janet! The mobile hotspot feature allows devices, such as tablets, to connect to the internet using your PureTalk connection! At this time, hotspot is guaranteed on iPhone models 6s and above. Mobile hotspot may not function on all Android devices. We're happy to provide steps to enable the feature on your device! Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We've received great service in all areas of our travels. Priced very well, they are very competitive with other companies. I especially like speaking to customer service. I've found them knowledgeable, always polite, and you can understand them! This company was formed by veterans. They are still patriotic and supporting good USA values! We recommend it to everyone!!
Hello, Cheryl! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I switched to Puretalk several years ago from another third party carrier. I still have 2 lines with the old carrier as well due to coverage issues. PT customer service is soooo much better. Their response time is great and they can fix any problems I have. The other company doesn’t compare.
Wow, Naomi! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Unfortunately, when trying to switch providers a couple of months back, I discovered if PureTalk uses the provider’s equipment, then one is unable to transfer the phone number to that provider. Therefore, if you want to keep your number, you must stay with PureTalk, which is good for you, but not for the consumer. My opinion—not very competitive nor fair.
Hello, Benjamin! When agreeing to a conditional sales agreement the stipulations are agreed to at the time of finance. If you choose to port out during the conditional sales agreement all remaining balances become due immediately. Once paid the number can be ported. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Coverage is slow as in speeds to upload are slow. And plans are deceiving thinking internet was unlimited. But I do love the price. If I can have unlimited internet I will pay more. No problem. Your incentives are good and you keep to your word. Thank you. Lauran
Hello, Lauran! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Puretalk has some improvements to make. We have trouble with connections. Calls breaking up and dropped calls. I have to say the call quality is nowhere near what we had with Verizon. Never have more than 2 bars and only have 1 bar for most of the time, I was expecting much better. There are cell towers within a few miles as the crow flies, so I don't understand, if you are using the cell towers of the major carriers, why we can't have better service.
Hello, Kathleen! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
We find that the reception for our area is mostly poor. Most of the time, we have 2 bars and a lot of the time 1 to none. While traveling between towns we have periods where we have no service. Not very reliable. We might need to look at another provider in the near future.
Hello, Tom! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
Been enjoying PureTalk. The savings have been great and the service almost always reliable. I’ve had a couple strange instances where my data has been used up and it can be hard to track or investigate why that has happened. We also would like to receive promo’s for new phones (existing customers) much like the offers I see for new customers. Thank you!
Hello, Christopher! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly bill by making the switch! Our current promotions are for new lines of service. Please remember that we also have financing options, such as in-house and through Affirm. If you'd like to learn more, don't hesitate to call our Customer service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I love my Puretalk service. They don't feel the need to charge me an arm and a leg to get great, unrivaled service AND I don't have the same issues that other providers seem to have with outages. I have affordable service, connectivity I can count on and I've been with them for 14 years.
Hi, Sherry! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I love this company. Customer service has always answered the phone and assisted me. I have never had one issue with switching from the “other” company. I save approximately $120 a month. It amazes me the difficulty I have in convincing people to switch and save. My service functions just like like it did with the other company and I save a ton of money.
Hello, William! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I like Puretalk and the service, I don’t understand why you keep going up on my service. What used to be a reasonable price, is now almost $40 monthly. I got the service because it was cheaper and a better service than what I had! My husband’s service never goes up, I am a 66, retired and on ss disability. It’s not easy making ends meet much less my monthly phone bill keeps creeping up.
Hi, Gisele! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I would like to see the company extend phone coverage to more areas like the Caribbean and Europe. I do like that you cover Mexico and Canada. I hope that the company would consider adding more countries that be added to the coverage. I do enjoy your service and the cost of your service and I have recommended your company to many.
Hello, Sandra! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I've had a fantastic experience with PureTalk wireless service. Not only is their service incredibly reliable, but it's also very affordable. I've never had any issues with dropped calls or poor reception, even in areas where other carriers have struggled. Plus, their pricing plans are very competitive, making it a great value for the quality of service you receive. I highly recommend PureTalk to anyone looking for a reliable and affordable wireless service.
Hello, Mark! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
I have been very satisfied with my PureTalk service. My reception is actually better than ATT, which is the only big company with coverage in the mountains where I live since the fire in 2018. I do have one problem that has just started, I can't send photos on text.
Hello, Paula! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Hello! Love Puretalk and the fact that their customer service is all in the USA, veteran owned and operated. The price and service and ease of switching over was great. I am a returning customer- I tried switching to Att first responder plan but the service was terrible so we went back to puretalk with no issues.
Hi, Stephanie! We're delighted to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
Wife and I both having problems with phones all the time, with the service, with the billing, too much time on hold. I think we'll be changing our service. Also, it was extremely difficult to take my number from another company to yours. Not as easy as you advertise. Was very frustrating experience.
Hello, Reinhold! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
Reviewed March 11, 2024
I am not satisfied with the quality of the phone. It continues to freeze multiple times a day. I'll be using it then go to touch the screen and nothing will happen. I have tried shutting it down and restarting and that will work for a bit but it continues to happen. Would like to consider upgrading to a different phone if possible.
Hello, Rebecca! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. A new device may be purchased online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Replacements’ tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.
Reviewed March 11, 2024
We have generally been pleased with the service performance of our phones. We live in rural Kentucky and travel to Texas often to visit family. Service was at least better than our previous carrier in rural Texas. However, there is serious service disruption in areas of Kentucky. We had to use wifi calling when visiting Cumberland Falls, while all others in the group had service from at least two other carriers that performed well. The limited service disruptions are far outweighed by the lower cost of service from PureTalk.
Hello, Odell! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service; this is our top priority. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -C.H.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com