PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed Nov. 20, 2025
Absolute waste of time. I clicked an affiliate link to try out Puretalk, it lead me to the Black Friday deal. 30 bucks a month for life with unlimited everything and 30gb hotspot sounded great. Unfortunately after I paid I learned that they can only port in numbers from previous carriers (I wanted a new number as I moved across the country and my area code hasn't matched my location for three years). And while I had chosen to add a second line for another 10 dollars, apparently that was only to add a second line to the same phone??? Is the market really so saturated with people needing two phone numbers on the same device that this should be the default option? The purchase page is scammy/poorly designed, the customer service rep was some Shaquisha with an attitude, this whole venture was a waste of my time and patience.
Hello, Matthew! Please accept our sincere apologies for any misunderstanding surrounding our Black Friday promotion. We understand this must be frustrating.
To take advantage of this specific offer, customers must activate a new line of service, port an active phone number, and bring their own device (BYOD).
We want to clarify the second line options. We offer the two-line one phone feature, which would allow the user to have a primary and secondary line associated with one device. However, you may choose to add a second, separate mobile line to an account. This setup would allow for two lines under one account associated with two separate mobile devices.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service and customer support. - A.M.
Reviewed Nov. 20, 2025
Our 6-member household has used PureTalk for several years with no issues. You can't beat the price! Tonight I called tech support for what wound up being an issue with my phone (NOT with PureTalk) and Taia was a kind and wonderful troubleshooter! Thank you PureTalk and Taia especially.
Hi, Elle! We're thrilled your family is enjoying our reliable service and affordable plans. It means a lot to us that you took the time to share your positive experience with Taia. Providing amazing customer service is what we strive for, and we will make sure she is recognized by our leadership team for a job well done. Thank you so much for your feedback and for being a loyal, long-time customer! - A.M.
Reviewed Nov. 19, 2025
All the staff I talked to were polite and helpful. They were patient in explaining and helped set up the new phone system. The system did not set up at first but when I called back, Nicolas patiently guided me through the process to get it connected. It was a very positive experience. Thank you to all those who helped!!!
Hi, Kat! That's wonderful to hear! Providing excellent support is our top priority, and we're thrilled our team delivered. Thank you so much for your feedback and for being a valued PureTalk customer! - A.M.
Reviewed Nov. 19, 2025
I have been a Pure Talk customer for two months. While we were promised service at home, we have had SOS, which means zero service, the entire two months. Service away from my home and near town works. And every single time I have called customer service for something, I am treated rudely, or they refused to speak to me about the matter. I have been overbilled, and they will not even discuss the matter with me. They gave me a pin code. And then refused to accept it when I wanted to talk about it with this complaint. Service will end today. The only reason I gave them two stars is because service works fine in some places.
Hi, Ray! We're truly sorry to hear you're experiencing service issues at your home and for the poor customer support you received. Please know that this is not the standard of service we aim for, and we sincerely apologize for the frustration this has caused.
We're committed to resolving your issue, and an agent will be reaching out to you to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
1. Connect to Wi-Fi and go to Settings > General > Software Update to check for software and carrier updates.2. Go to www.puretalk.com/data and follow the instructions to reset your network settings.
Thank you for your patience. We value your business and are dedicated to making this right. - AM.
Reviewed Nov. 19, 2025
My experience so far has been great. I was a long time Verizon customer and I just got tired of the high price and lack of Customer service. I really love the simplicity of Pure Talk and I intend on being a Pure Talk customer for years to come. Thank you so much for your great support.
Hello James! We are absolutely thrilled that you are having a great experience and that you made the switch from Verizon. We know high prices and poor customer service can be frustrating, and we're so glad you've found the simplicity and great support you were looking for here at PureTalk.
Thank you for your kind words and for planning to be a PureTalk customer for years to come. We genuinely appreciate your business! -M.S.
Reviewed Nov. 18, 2025
I’ve always had a good experience with the PureTalk team, they’re always so helpful and very kind. The service is great and the plans are inexpensive. Easy to set up and transfer. The only reason it was difficult to transfer was because I was dealing with Straight Talk before and their customer service is no good!
Hi, Erika! We are thrilled that you're having such a great experience with PureTalk service and customer support. Thank you so much for the feedback—we truly value your business!- A.M.
Reviewed Nov. 18, 2025
I've been a satisfied customer for over 5 years now. Their rates are very reasonable and the network is great. When I experienced an issue with my voicemail recently, PureTalk's customer service knew just what to do, and had it back up in no time.
Hi, Rick! Thank you so much for this wonderful feedback! We are thrilled to hear you're enjoying our service and affordable prices. As a long-time customer, your loyalty means the world to us, and we truly appreciate you continuing to choose us for your business. - A.M.
Reviewed Nov. 16, 2025
PureTalk is wonderful, I am very pleased that I made the switch from Xfinity. It was an easy transition and I love the phone I received. Prices are terrific and coverage is great. You won't be disappointed to switch! Plus I love Mike Rowe as their spokesperson.
Hi, Lorraine! Thank you for sharing your positive experience! We are delighted to hear your transition was seamless and that you are enjoying the benefits of our reliable coverage and budget-friendly plans. We truly value your business and appreciate you being a PureTalk customer. - A.M.
Reviewed Nov. 15, 2025
They speak English and always help out. Probably because there in USA, not some 3rd class country. Thank you Puretalk and for your service to our country. Go MAGA. It's awesome having a military owners as my carrier.
Hi, Mike! That's fantastic to hear! We take great pride in our 100% US-based customer support, and your feedback confirms we're hitting the mark. Thank you for sharing, and for being such a valued PureTalk customer. We appreciate your continued business! - A.M.
Reviewed Nov. 13, 2025
I need help with transferring my photos from my old phone to my A 26 Galaxy phone. You are advertising "Pure Talk service" for $25.00 per month; why is my monthly bill $45.xx per month??? Also, my Wi-Fi access doesn't work; don't know my User ID and Password
https://www.samsung.com/us/support/answer/ANS10001345/
We are currently offering an unlimited talk, text, and data plan for $29.95 a month for life for a limited time. This promotion cannot be applied to active PureTalk lines or existing plans. We sincerely apologize for any inconvenience this may cause existing customers.
If you're having trouble connecting to Wi-Fi and don't know your network name and password, your internet service provider will be able to help you retrieve those details.
Thank you again for your valuable feedback. It helps us continually improve the PureTalk experience. - A.M.
Reviewed Nov. 12, 2025
The reps that I spoke with Shayna and Kimberly were both very helpful, professional and productive. They both helped me accomplish what I needed to get done. Great service from both of them. Spoke with Shana first. She basically walked me through all the steps that I needed to establish my banking card to my account so I will not miss the next upcoming payment. Kimberly followed up with my survey for some reason I lost contact after I spoke with Shayna.
Hi, Frederick! It's fantastic to know Shayna and Kimberly provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with them and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 12, 2025
Not much to say, really. When a company does it right, you don't have to say much. They do it right, nuff said. Ricky was very polite and professional. Everyone there takes their job to higher level of service.
Hi, Thomas! We're delighted to know that we are meeting your needs and that you're receiving excellent customer support. We truly appreciate your business and are proud to have you as a valued PureTalk customer! - A.M.
Reviewed Nov. 11, 2025
They promised I would have 10gb of high speed data and it has been throttling at 2gb each month which is completely inadequate for streaming anything, even YouTube videos. I needed to call forward and there is no online portal for managing account features like these and then it took five business days to setup and then another five when I needed it undone.
Hello, James! We understand how frustrating slow data speeds can be. This typically occurs after you have reached your plan's high-speed data limit, as speeds are then reduced for the remainder of your billing cycle.
If you are experiencing slow speeds before reaching your 10 GB allotment, please follow these steps:
1. Ensure your device has the latest software and carrier updates. Navigate to your device's Settings menu and look under Software Update or General > Software Update.2. Resetting your network settings can often resolve underlying connectivity issues. You can find instructions on how to do this at https://www.puretalk.com/data.
We sincerely apologize for the inconvenience, but we currently do not offer the option to enable or disable features such as call forwarding through the online customer portal.
We understand this feature is important, and we are actively reviewing options to integrate it into a future update. Your feedback is valuable and helps us prioritize improvements to our service. - A.M.
Reviewed Nov. 10, 2025
The phone works with clarity. I have not seen a difference between Pure Talk and AT&T. The data exchanged seems to be buffered. I get a lot of "not connected to internet" notifications on apps on my phone. This will need to improve if I am to stay on Pure Talk.
Hello, Peter! We understand your frustration with the data issues you're experiencing. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Nov. 10, 2025
Puretalk is not what it says it is. I've got all my papers & the worst is puretalk, a I'll be going to my cancer doctor tomorrow & puretalk is the worst phone I've ever had. They didn't even have a person talk too me just chat, finally, they just closed it off. I'm a disabled Vietnam veteran & I'm use to be crapped on. Everyone hates vietnam vets anyway. I thought that I had a good company but they turned out not to be. A lady at my car dealership told me they didn't give me the data like they said they would.
Hello, Clyde! We are sincerely grateful for your service to our country, and we apologize that your experience with PureTalk has fallen short.
We value your business and are committed to turning this around for you. To get this resolved as quickly as possible, please contact our dedicated Customer Service team. They are ready to assist you directly with your account issues.
You can reach us by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873.
We look forward to hearing from you and resolving this matter. - A.M.
Reviewed Nov. 9, 2025
I’m very happy with Pure Talk! Switching was easy, customer support is easy to reach, and the phone service works great. Unlike Verizon, there are no tricky practices. If rates stay stable, I’ll definitely be a loyal customer. I have recommended Pure Talk to all my friends and family.
Hi, Sylvia! It's wonderful to hear you're enjoying our service and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Updated review: Nov. 27, 2025
Cell coverage hit or miss. Rural probably going to be a problem. But customer service has always been very good.
Original Review: Nov. 8, 2025
Cancelled Verizon because I'm tired of dealing with them and their long LONG wait times, not to mention their unethical. PureTalk didn't give me the coverage I needed so I then transferred to Mint Mobile all within 24-36 hours. I was told that I would not be charged anything if it was unsatisfactory within the first week. I was never refunded my money. I called back and was told that it was processed, again. Then, 2 weeks later, I checked and only 1 of the 3 charges was refunded. I'm on the phone with them now and regardless of the outcome, the rating still stands at this point. I have to now call into question their ethics.
Hello! Thank you for bringing this to our attention. We sincerely apologize that our coverage did not meet your expectations and for the difficulties you've faced in processing your refund. We completely understand your frustration.
We want to resolve this for you immediately. We will be sending a private message to securely gather your account details and directly investigate the current status of your refund. We appreciate your patience, and we will update you as soon as we have a clear resolution. - A.M.
Reviewed Nov. 7, 2025
I am paying the same price per month that I was paying at Verizon...The difference is that now I have UNLIMITED data! I have experienced zero drop in reception or call quality and I don't have to monitor my data usage. I love the peace of mind I now have that I don't have to monitor my data usage! You really need to switch to PureTalk! You won't be disappointed!
Hi, Rod! It's great to hear you're enjoying our reliable coverage and unlimited data plans! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Nov. 6, 2025
I signed up with PureTalk and thought, "Wow! This is great." I never got the phone I had ordered. FedEx kept saying they would deliver but I had to wait each day until 8:00 pm but no phone. I was angry and called PureTalk. Manager wouldn't get on the phone and the rep, who was very kind and very professional had to ask me all kinds of questions. Manager still not on phone. I said please cancel if manager won't get on the phone. They took $16 for taxes from me for a phone I never received. PureTalk is not about customer service. It's about getting money. Try Patriot Mobile. They are very honest.
Reviewed Nov. 6, 2025
So far, I'm pretty pleased with the cell service, but wife who owns an Apple phone, is NOT pleased with how difficult it was to get setup and switch from our earlier carrier. (Took 2-3 days to get her signed in.) She tells me she is still getting messages telling her how much data usage she is using every time she texts someone. Which is weird, as she rarely uses her phone. I don't get those messages on my Android. Too, I can't participate in group texts if the group is larger than 8 people. That's a bit annoying.
Hi, Troy! We're happy to hear you're enjoying our service overall, and we appreciate you bringing these matters to our attention.
We sincerely apologize for the activation delay your wife experienced. We understand this was frustrating, and we are constantly working to streamline our onboarding process.
We have successfully disabled the balance notification for your wife's line. To ensure the change is fully applied, please have her restart her phone and send a text message.
We understand the frustration of limited group messages and apologize for the inconvenience. Currently, we only support group messages of up to 10 recipients. We appreciate you sharing this limitation with us, as customer feedback is vital for future service improvements.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Nov. 6, 2025
I’m pissed that even though I paid for my phone in full I’m being charged an unwanted extra $10 a month for a “warranty” that I do not want or need. In order for me to not pay for this coverage monthly, I have to pay an extra $150 for my phone. I wish I would’ve went with a different carrier.
Hello, Hannah! We've reviewed your account and can confirm that your iPhone 16 Pro purchase included a $150 Instant Phone Discount.
As outlined in the conditional sale agreement, this discount requires enrollment in the Allstate Device Protection Plan for a full 36 months.
A copy of the agreement with your electronic signature was emailed to you at the time of purchase. You may also view your agreement through your portal at https://www.puretalk.com/account/login by selecting the Plan tab.
If you have any questions about this requirement or need further assistance, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed Nov. 5, 2025
So far, we are not happy with our service! MY phone, number **, keeps cutting out and people that I'm talking to keep saying that they can't hear me! It cuts out, when I'm listening to something on my phone, such as a story or something someone has sent me a text, or a story. I also am having trouble getting into my voicemails again!! Frank's phone ** is a total mess! It keeps having ad to clean it up! It keeps say to click on ads to clean it up! He can't even use his phone!! Keeps saying danger! It says his phone has at least 7 viruses!! We are about ready to go to another phone company; we never had these problems with Version!! What can we do??? We are about fed UP with all the problems!!
Hello, Cyndi! We sincerely apologize for the service issue you are both currently experiencing and for any inconvenience this has caused. We understand this is frustrating and are committed to a quick resolution.
An agent will be reaching out to you to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
Please ensure your device has the latest software and carrier updates. You can typically find these in your phone's Settings menu under Software Update or General > Software Update.
Resetting your network settings can clear up connectivity issues. You can find specific instructions at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is essential to helping us continuously improve our service. We appreciate your patience while we work to restore your full service. - A.M.
Reviewed Nov. 5, 2025
As a family, we all used to use TracFone. We used them well over five years, and everything went fairly smooth, until I wanted to buy a phone from their website. That is when the Hell started. I bought a phone off their website (Samsung A32) and when I received it, the phone was not even working right. The screen would glitch and black out as soon as I started to set the phone up. So, obviously, I had to return it. INSTEAD of having an easy, simple, and quick return option, TracFone forced customers to call the company and talk to heavily-accented people who were kind but rather difficult to deal with. Calling TracFone to return my phone TOOK FIVE MONTHS. And the worst part is: THE PHONE IS MISSING AND I NEVER GOT MY MONEY BACK!!!
But with Pure Talk, everything has been so simple and easy. I bought an iPhone 14 from this company and it was the easiest process ever. They were prompt and sent me many emails to update me on my order. The shipping went fine and setting up my phone was a breeze. I haven't had any issues, but I know that if I had any, I would not dread calling the company for help like I did with TracFone. I am so appreciative of this company. It is not often you find companies with high standards. Or companies that quickly respond with a polite tone. But Pure Talk is all of that and more. This company has been so good to us that my family has already planned to switch over completely to Pure Talk. I will definitely recommend to more of my family and friends!
Hi, Larken! We are thrilled to hear about your seamless transition and that you are enjoying the service! Delivering excellent customer support is our top priority, and it’s fantastic to know we’re meeting your expectations. Thank you for taking the time to share your positive feedback and for being a valued PureTalk customer! - A.M.
Reviewed Nov. 5, 2025
Always excellent coverage! I have never been without good clear service. The customer service is excellent. I am always able to understand the person l am speaking to. My calls are answered quickly, no waiting on hold for hours. Any questions or help l need is taken care of in one call. I love the fact that they support our veterans and all who serve our nation.
Hi, Cathy! That is fantastic to hear! We work hard to ensure our customers get great coverage and support that truly helps, so your feedback is super rewarding. Thanks so much for sharing your positive experience and for being a part of the PureTalk family!- A.M.
Reviewed Nov. 5, 2025
EASY TO SWITCH. We've been considering switching to Puretalk for a while and finally, after hearing Mike Rowe's ad for Puretalk, we made the switch. We couldn't be happier, we haven't noticed any change in service quality (we think it's actually better), even in upstate New York, while visiting family, this area normally has terrible cell service. We also went from $1200 per year with T-Mobile to $420 per with Puretalk! SWITCH TODAY!!!!
Hi, James! We're thrilled to hear you're getting reliable coverage and saving $780 a year with PureTalk! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! We truly appreciate your business! - A.M.
Reviewed Nov. 4, 2025
They charged my account 160 for a phone I DID NOT WANT AND A PLAN I DID BIT USE. DON'T SIGN IT. The customer service rep was very rude and kept saying I signed something. The phone is cheap and not worth a dime. Never use this company.
Hello, Liz! We're truly sorry to hear about the frustrating experience you've had with your recent phone purchase and the poor customer support you received. We understand how inconvenient this situation is.
We've reviewed your account regarding the damaged SIM tray. Because the damage occurred after delivery when attempting to insert the SIM card, and because your service was never activated, we unfortunately couldn't process a standard return or cancellation under our policy.
As our team advised, you still have two ways to resolve the physical damage to the phone:
Local Repair: Take the phone to a local repair shop for immediate service.
Device Protection: Activate your PureTalk service and then submit a claim through the Allstate Device Protection Plan to handle the repair.
We also noticed that because your service wasn't activated within the 30 days outlined in the Conditional Sale Agreement you electronically signed, the device subsidy fee of $160.04 was applied to your account. This fee is automatically charged when the required service activation commitment is not met by the deadline.
We know this isn't the news you wanted, and we want to help clarify your options. Please call our dedicated Customer Service department at (877) 820-7873 so we can walk you through the claim process or discuss the fee further. - A.M.
Reviewed Nov. 3, 2025
It's cheap compared to other carriers but you get what you pay for. I get at least 100 spam calls a day. Sometimes I can send a text, sometimes I can't. Sometimes I have service, other times I don't. It's a hit or miss. Spam callers don't seem to have an issue getting through though.
Hello, Amy! We're genuinely sorry to hear you're receiving unwanted calls. We know how disruptive and frustrating spam and robocalls can be, and we apologize for the inconvenience this has caused.
While we don't currently offer a network-level spam blocking service, we want to ensure you have the best resources available to stop these calls. We strongly recommend these steps:
Block Through Device Settings: The quickest way to stop specific numbers is by utilizing your phone's built-in call settings to block unknown or suspicious callers.
Register with the FTC: Register your number (and check its status) on the Do Not Call list at https://www.donotcall.gov.
Third-Party Apps: Consider downloading a reputable, highly-rated third-party call-blocking application from your device’s app store, as these services specialize in identifying and filtering spam calls.
We are committed to resolving your overall service experience. We have just sent you a private message to gather your account information.
Your feedback is valuable and helps us continuously improve our offerings. Thank you for bringing this to our attention.- A.M.
Reviewed Nov. 1, 2025
I switched to Puretalk, first to help veterans. Second, cheaper carrier. If I would have known the service and customer service was going to be this horrible? I would of just paid the higher bill with the major carriers. Everyone wants to pass you off. Example Puretalk: "You're paying for insurance, you need to call Allstate." Allstate: "We don't do phones here, call our sister company Square Trade?" Square Trade: "It's under manufacturer's warranty, call Samsung." Samsung: "You need to take it to a phone repair shop..." Meanwhile dropping calls left and right, cutting out, plus the phone is emitting radiation and cooking my leg from the inside out. I just wanted them to send me a different phone. As a trucker who relies on a phone for weather, mapping, fuel stops, communication... to other truckers, drive away from these people, worse than where the road meets a bridge.
Hello, Chris! We sincerely apologize for the difficulty you've experienced with your phone and for the inadequate support you received from us.
While we understand your frustration, your purchase is outside our return window, so we cannot process a replacement directly.
Since the device is still under the 1-year manufacturer's warranty, Samsung is responsible for handling repairs or replacements for defects. Please contact them directly at (800) 726-7864.
We value your feedback on our support, and we'll be using it to improve our processes internally. - A.M.
Reviewed Oct. 30, 2025
Lost my phone while in Ca. Called PureTalk and they told me to buy a new phone for $154.00. I did and they sent it to my home in Nebraska. I remained in Ca. and didn't return to Ne. for 5 weeks. I later found my phone 2 days before I returned to Ne. When I got home the new phone was there, but I didn't need it, so I called pure talk and was told to mail it back to them. I did and 16 days later I received another phone with no explanation. I called them and they said it was past 30 days from date received for a refund and the warehouse has final say on refunds. Customer service rep was polite but couldn't help me, so I canceled my service.
Hello, Robert! We're truly sorry to hear that your return was denied, and we understand how frustrating this must be.
To qualify for a refund, our policy requires that customers submit a return request within 14 days of receipt. Since your request was outside this window, we can't process a standard return for a refund.
You can review the full details of our policy at https://www.puretalk.com/return-policy.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 29, 2025
The rate is very good, coverage good but, only getting 4 rings before going to voicemail. I have been in contact twice about this but it seems they do any better. AS a result I am shopping for another provider, it might be more expensive but I will have to pay for what I need.
Hello, Paul! We sincerely apologize that we weren't able to accommodate your request for a longer ring time. The maximum ring time can vary depending on your device and the ringtone you choose.
We recognize this can be inconvenient, especially when you need more time to answer a call.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed Oct. 29, 2025
Pure Talk originally got my attention as a vet for all the dedication for vets expressed by Mike Rowe, Clay Travis, and Buck Sexton. I now have a great new A36 phone, even greater service from an organization second to none, and I'm helping to make sure vets are being taken care of. The newest program pairs vets with service animals!!! Wow!! A ton of deserved respect and admiration for a Navy guy!!!
Hi, James! We're so glad you're enjoying our service, and thank you for your feedback! Your service and dedication mean the world to us, which is why we proudly partner with organizations like America's Warriors Partnership and K9s for Warriors. To show our appreciation, all active-duty military, veterans, and first responders receive a 20% discount. We are honored to have you as a valued PureTalk customer. - A.M.
Reviewed Oct. 28, 2025
I ordered 2 months of international data so I could use hotspot to watch movies while going through Canada but was unable, was able in U.S.. I was very disappointed and made for boring nights as it was getting dark earlier. I was told when ordering it would be no problem!
Hi, Harrel! We sincerely apologize for the frustration and inconvenience of not being able to use your service while in Canada. That's certainly not the experience we want you to have.
A credit of $27.20 has been applied to your account for the international roaming top-up charges.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 28, 2025
Calls dropped and poor coverage for my area have been a real problem for me since switching to PureTalk. I was on the Verizon network and since changing to Puretalk/AT&T I've lost more calls in a week than Verizon in a year. What is up with that? Not happy.
Hello, Gregory! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 27, 2025
I really enjoy PureTalk. I get good signal, good pricing and customer service always answers the phone. The only reason I don’t give 5 stars, is that AT&T has outages in my area a few times a month. The last time I contacted customer service, I was told there is an outage, unsure of the problem, or estimated repair time. If it wasn’t for my wifi calling, I’d be out of a phone during those times. They also do updates without informing customers about it. I work nights, and they do their updates around midnight, again, losing all service. For most part, I have been much happier with them than I was with my prior 3 providers.
Hi, Paul! While we're happy to hear you're enjoying our service, we're sorry you're experiencing frequent outages in your area. We understand how disruptive this can be, and we sincerely apologize for the inconvenience this has caused. For troubleshooting assistance and to perform a health check for your area, you may call our Technical Support team at (770) 818-3918. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 26, 2025
I was a big fan of PureTalk. Price was so much better than that V company…then I went to Italy for two weeks. We went through the $20 within the first day of arriving in Italy. For some reason the puretalk website was blocked so I had to call to add data. $10 of data is gone in a few hours and the tax brings the cost to $14.67. Tried to minimize the amount of data we used and still spent well over $150 in added charges. PT is great in the US, Not so much out of the country. I will change back to the Big V company before we travel again.
Hello, Loren! We are genuinely pleased to hear that you are enjoying our service overall, and we extend our sincere apologies for the experience you had with the international roaming service.
We completely understand your frustration and the inconvenience this has caused. Please know that we are sorry you encountered this issue.
To offer some clarity, each of our standard plans does include a complimentary international roaming credit. This credit is applied toward services such as incoming and outgoing calls, SMS and MMS messages, and mobile data usage. It's important to note that mobile data generally consumes this credit much faster than calls or texts.
Thank you for your continued business and for being a valued PureTalk customer. - A.M.
Reviewed Oct. 24, 2025
Total MISCOMMUNICATION with your Reps at the VERY beginning!!! Was told my calls while CANADA are free of charge and unlimited----WRONG. Then told by your Reps that when I return to USA, I would have unlimited calls to CANADA or Canadian phone numbers----WRONG AGAIN. Took 6 months to communicate that ONLY while in USA and ONLY USA phone numbers are unlimited. Look at ALL the calls to your TECH & CUSTOMER SERVICE----MANY!!!! PLEASE EDUCATE YOUR PEOPLE BETTER!!!
Hello, John! We sincerely apologize for the frustration and inconvenience caused by the miscommunication about your international calling and roaming service. We understand how disruptive this can be and want to ensure you have clear, accurate information moving forward.
Here is a breakdown of our current rates and services for Canada:
Calls to Canada From the US- Calls from the US to Canadian landline numbers are free and unlimited.
- Calls to Canadian mobile numbers are billed at various rates. For a complete list, please visit https://www.puretalk.com/international-calling
Roaming in Canada- Our plans include up to $20 in international roaming credits to cover calls, texts, and data while traveling outside the US.
- Once you have utilized your remaining balance, you will be unable to use your service until the balance is refilled.
- You may add roaming credits in $10 increments at any time through your online account at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose International Roaming. You may view your balance under the Plan tab.
- You can view all the roaming rates for Canada at https://www.puretalk.com/international-roaming.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our customer support. - A.M.
Reviewed Oct. 23, 2025
I couldn't be happier. PureTalk saves me money every month. I've had zero problems since switching. And I'm happy that I'm with a company that shares my values. Switching my I-phone was easy and quick. My husband's cheapie Android didn't work, but the one I bought for him through PureTalk seems to be a good phone and the price was low. He only uses it for calls (recovering stroke victim with limited needs) and to check the weather. Getting the new phone set up was easy, and the few issues I had were handled quickkly by efficient, friendly and patient staff.
Hi, Marilyn! We're thrilled to hear your switch was seamless and that you're enjoying our top-notch service and customer support. Your positive feedback means a lot to us. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 22, 2025
Called and talked to Angelica. Trying to sell me the most expensive plan and not giving me the bottom line. She wasted my time I’m not interested anymore. Even when I asked for the basic plan, she kept trying to upgrade me. What a waste of time.
Hello, John! Thank you for reaching out and sharing your feedback. We are truly disappointed to learn about the difficulties you experienced with our Sales team—that is not the level of service you should expect from us. Please know we take this seriously. We will be sending a private message soon to get the full details and find a resolution that turns this experience around for you. - A.M.
Reviewed Oct. 21, 2025
I am requesting feedback on how I can determine my data usage during the month. I need this information to evaluate if I need to upgrade to a higher data plan. I also want to know how I access the hot spot feature on my plan and if I can upgrade just the data flow through this feature. I am planning on doing the Great Loop next year and am investigating methods for internet connectivity from a boat. None of this information is readily available from your site.
Hello, Dale! You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to view your past and current data usage log.
You may visit the links below for instructions to enable the hotspot feature on your phone. Currently, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices.
Android: https://support.google.com/android/answer/9059108?hl=eniPhone: https://support.apple.com/en-us/111785
While you cannot upgrade only the hotspot data allotment of your plan, you can purchase additional hotspot data anytime by selecting the Add-Ons tab in your portal.
If you have any further questions or concerns, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873.
Thank you for choosing PureTalk! We truly appreciate your business! - A.M.
Reviewed Oct. 21, 2025
I have been very satisfied with PureTalk service and costs. I haven't experienced any down time and the cost is very reasonable. Connectivity is solid. Wi-Fi availability works great with my phone service. I appreciate PureTalk's efforts to support our veterans.
Hello, Debra! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Original Review: Oct. 20, 2025
I looked forward to changing to a company that supports veterans. I changed to Pure Talk on July 17,2025. I kept my Iphone 12 Pro. It worked fine. However I purchased an Iphone 16e to replace my wife's old flip phone. We kept our numbers. I called your customer support to setup the Iphone 16e. They could not get it to work and transferred me to your Teck Support. After more than an hour they decided to load another esim. It didn't work. I spent several hours on toe phone with customer service and was also told to call Apple during the next week or more.
Customer service finally agreed to send me another phone. It was a used 16e. Same problem. Same instructions from customer service and Teck support. They even blamed the problem on an AT&T tower. I told customer service that if they couldn't get my wife's phone working prior to my 30 day satisfactory period, I would cancel and find another carrier. Two days before my 30 days were up, I reminded them of this. They agreed to send me another phone. I refused another 16e. I told them, I would pay the difference. WE agreed on an Iphone 14. SAME problem. They loaded another esim. While customer service was talking me through the setup, I noticed they had loaded MY phone number instead of my wife's number. They loaded another esim. The phone finally worked.
A few days after the above problem, I noticed my phone was displaying recent calls, I had not called or received. They should have been on my wife's phone. Also, my account shows the account phones are wrong. Customer service took the correct information, corrected the recent calls problem and said the account would be corrected. The recent calls worked properly for a few days, then went back to the same problem. I called again and was transferred to tech support. He never seemed to understand the problem and told me to call Apple. I gave up.
The account information is still wrong. It shows an iphone 16e, which we don't have. It shows am iphone 17 for my number instead of my iphone 12 Pro. The required insurance is on the wrong Phone. At least, my wife can now make and receive calls now. While I appreciate your veteran support, your tech support leaves much to be desired. I asked to speak to a supervisor and was told none was available. Rather than spending hours on the phone with someone who doesn't appear to care about fixing your problem, I will find a more competent company.
Hello, Harold! We are truly sorry to hear about the ongoing difficulties you and your wife have experienced with your PureTalk service. We understand how disruptive and frustrating service issues can be, and we sincerely apologize for the inconvenience and trouble this has caused.
We want to get this resolved quickly. We are sending you a private message so we can gather more information and personally ensure a satisfactory resolution is reached.
Thank you for your patience; we appreciate you allowing us to make things right. - A.M.
Reviewed Oct. 20, 2025
Excellent service since we switched to PureTalk a few months ago. I also want to commend your customer service technical team as I had a texting issue that occurred when transferring to PureTalk via E-SIM that affected my test messaging on my I-Phone. The Pure Talk Technical Person diagnosed and promptly resolved the issue in a recent Telecon. She fixed the issue to my complete satisfaction, Thank you Pure Talk!
Hi, Marc! We're thrilled to hear you're not only enjoying our service but had an excellent experience with our customer support team. Quick, effective resolutions are our top priority, and we're proud that our agent delivered. Thank you so much for taking the time to share your feedback. We appreciate you being a valued PureTalk customer! - A.M.
Reviewed Oct. 19, 2025
So far I am very happy with PureTalk's service. I had previously been with Verizon for 26 years, but every time I had to call them, I had to wrestle with their auto attendant, to get a person. I knew it was time for me to leave when I started to interrupt Verizon's AA's 'Main Day Greeting,' telling it, "I'd like a cheeseburger, well done, and a chocolate shake."
For over 35 years, I had designed, programmed and installed telecom equip like what I was dealing with here, and I knew it was a good possibility the Keyword List in their system would not be able to reconcile my lunch order, and would eventually time out, and transfer me to a person. It worked pretty well as a way to bypass their, NO ZERO OPTION, 'non-user friendly' AA, and give me a person to explain complicated issues... I am done talking to machines, even Ai promoted. So, since I never got my Cheeseburger and Shake, along with dealing with a slew of Verizon incompetence, and arm twisting to sign up for their warranty coverage every time I called; I ditched them for PureTalk which costs half of what I was paying to Verizon for the exact same 3 lines and features. But right up there, as a reason why I chose PureTalk, was because of the fact that PureTalk's founders love AMERICA and Freedom of the Individual!!
Hi, Thomas! We’re delighted to hear you're not only enjoying the service but are also saving 50% on your monthly bill! That's exactly what we aim for. Thank you for the wonderful feedback and for choosing to be a PureTalk customer!- A.M.
Reviewed Oct. 19, 2025
I was never offered or given a free phone per the Levin code I used, and only later did I learn that the feature most important to me, voicemail to text, is unavailable on my phone since the transfer. I am very disappointed, looking for other options.
Hello, Karen! Thank you for reaching out and letting us know about these issues. We understand your frustration, and we sincerely apologize that you were not offered our free phone promotion during your initial sign-up process. We regret this oversight and the inconvenience it has caused.
Regarding visual voicemail, it is only guaranteed to work with iPhone 6S and newer. While we can't guarantee compatibility with all Android devices, please ensure your device is running the latest Android OS.
Thank you for bringing these matters to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 19, 2025
My first three months of Pure Talk have been great. Service has been excellent as well as coverage. I haven't experienced any issues. My plan has been perfect for what I can afford and am very happy to be saving half of what I paid with a competitor. I would recommend Pure Talk to any one wanting affordable quality cellular service.
Hello, Bruce! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 18, 2025
After getting robbed and scammed by other carriers for so many years, Pure Talk is the absolute best deal in the whole country as far as I'm concerned. Unlike others I've dealt with in the past, they are respectful and very honest in their intentions, very kind and willing to go out of their way to improve or help me with any questions whatsoever. A very fair and generous price and support that outshines any other carrier. The folks I've spoken with at Pure Talk have been so very honest and respectful. To top it off, they stand up for America and Veterans!
My old carrier that I was with for years were often rude and only cared about how much more money they could get out of me and others. I first saw Mike Rowe talking about Pure Talk and what a great bunch of people they were. What hooked me the most was that they stand for something and are true Patriots. I have and will continue to tell everyone I can about this great service of theirs. You should too! The only thing I would recommend is for Pure Talk to put out the word about their company more widely. Nuff said. They are the best ever! Greetings from Alaska!
Hi, Robert! It's our top priority to give you great support, and we're thrilled to hear we're meeting your needs!
Did you know you can earn a $50 credit for referring friends and family? It's a great way to save money and share the PureTalk love! You can check out all the details on our referral program here: https://www.puretalk.com/customer-referral-program
Thanks again for your feedback and for being such a valued PureTalk customer. We really appreciate your business! - A.M.
Reviewed Oct. 16, 2025
We love PureTalk- the promise that it’s the same as the ‘big guys’ is true. And we’re saving half of what one of them was charging us! We also bought a new phone for one line and still saving half of what we were paying. There has been no discernible change to any function - internet, texting or talk.
Hello, Rick! We're thrilled to hear you're loving our service and saving 50% by switching to PureTalk. Thank you for your feedback and for being a valued customer! We truly appreciate your business! - A.M.
Reviewed Oct. 15, 2025
I had lots of questions before & after I first became a customer. I made many calls & all my inquiries were answered politely & thoroughly. I am not technology savvy, but I sure know excellent results & saving money. My only regret is that I didn't dump my previous carrier sooner & switch to PureTalk. Thank you very much for everything & being so patient w me!!!
Hi, Dave! We are so glad we could provide you with an excellent experience! Your feedback is incredibly valuable to us, as making sure our customers are well taken care of is our number one priority. Thank you for your continued business and for choosing PureTalk! - A.M.
Reviewed Oct. 15, 2025
The service is good. The pricing is affordable. Thank you! But I give it a 4 star, because it was advertised that if I Mention Mark Levin's name I would get half off of my first billing. I did not. Will you all fix that? If something is advertised, it should be followed.
Hi, Thomas! Thank you for sharing your positive feedback about our service and prices! We're happy to have you as a customer.
We confirmed that your 50% discount for the first month was correctly applied to your initial order. It is reflected on the confirmation receipt that was sent to your email when you signed up.
To quickly view the receipt in your account, log into your portal at https://www.puretalk.com/account/login, select the Billing tab, and scroll to Transactions. - A.M.
Reviewed Oct. 14, 2025
Poor customer service. You are at least speaking to an American. I bought a new Samsung A16. 3 months later it would not let me log in. No help from them. Had to factory reset. Lost everything. Work and personal. Never get some of it back. I wanted them to prorate my phone so I could get something else, willing to let them examine it first. Of course it is in perfect shape. No help. Keep an unreliable device or switch at my own cost. Could understand not getting a full refund. But something for selling me a refurbished or damaged phone would have been nice. Anyway stuck using my old phone. The A16 is an unreliable paperweight. Going back to Patriot mobile. They will pay off that piece of junk Puretalk ripped me off on.
Hello, Brian! We sincerely apologize for the frustration and inconvenience you’ve experienced with your phone and the poor support you received.
Since the date of purchase falls outside our standard return and exchange policy, we are unfortunately unable to process a direct replacement or refund through PureTalk at this time.
However, your phone is covered by the Allstate Device Protection Plan, which is designed to handle claims outside of our initial return window.
To get the fastest resolution for your issue, please file a claim at https://www.squaretrade.com/gethelp/.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed Oct. 14, 2025
I am enjoy your service and will recommend it to family and friends. Signing up was easy but getting the transfer was hard. Your service person was amazing. He walked us through the steps and we had service that day. I love it that you are here in the US and I can understand you. No foreign accent.
Hi, Ronald! We're glad to hear our customer support team was able to provide such a great experience and walk you through the transfer! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 14, 2025
Great service. Great price. Saved over $1000/year. Same coverage as my previous carrier and soooo much cheaper. No problems whatsoever. Correspondence I had with PureTalk was great, with quick response and clearly articulated. I highly recommend again and again.
Hi, David! We're thrilled to hear you're saving over $1,000 a year with PureTalk and enjoying the same reliable coverage at a fraction of the cost.
As a valued customer, we want to make it easy for you to share the savings: you'll earn a $50 credit for every friend or family member you refer who joins PureTalk.
Learn more about our referral program at https://www.puretalk.com/customer-referral-program.
Thank you for being a part of the PureTalk family!- A.M.
Reviewed Oct. 14, 2025
If you are a do it yourself kind of person PURE TALK is a perfect fit. Great price and great service. If you need a little help setting up tech support was awesome. I am a very happy customer. I get service everywhere I go. No dropped calls. No interruption in service.
Hi, Laura! It's great to hear you're enjoying our reliable service and affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Updated review: Oct. 22, 2025
Honest Update: My initial review was made way too early to show the true nature of PureTalk's care for their members. When I made this review, I was in the middle of what seems to be a one off. I was in a state of frustration and confusion. What kept me on the hook was the sincerity in one of the representative's tones, I wasn't hearing scripted apologies. It was early on in the process, but she had said she'd never seen this particular issue before and that she was going to be genuinely invested in finding a resolution.
We started off on the wrong foot, it seems as though my ordering on a weekend plus constantly calling in could've been a factor. Whatever the case, it was finally sorted out, and they upgraded my delivery to overnight shipping automatically at no charge.
When I received my device, I encountered another hiccup with the porting. I requested a supervisor, and this supervisor walked me step by step through the porting process and didn't leave me until I properly completed all steps.
The next day, I was set up, and everything was as promised. From the time the initial issue was resolved/shipped out, to phone getting activated and fully operational was roughly 48hours. I need to mention every point of contact was LOCAL. A couple of the representatives were from my own city here in Arizona. THIS IS HUGE.
Language barriers are not a thing here, and every representative talked to me like a human, not just a 'customer' - it didn't feel like talking to a brick like every other outsourced customer service. They were everyday Americans like us- bright ones, at that. There was never any empty sympathy.
Original Review: Oct. 14, 2025
Updated on 11/02/2025: Look, this company is not a replacement for major wireless. This is targeted for people who don't really use their phones like seniors. If you use your phone for work, stay at the major companies. Home base (US) customer service is a plus. Great plan options- if they were true. Only thing is being misled by unlimited data. I currently have the highest plan option for 65$ that says unlimited talk, text and data. Data is already spotty and slow, but After a couple of weeks, my data stopped working altogether as if I no longer have service- Safari goes to blank page saying 'no data'. All my apps say 'no data', my work app won't load. Some apps won't even open.
I come to a coffee shop with my laptop and open my account. Apparently 'unlimited' means 60gb. The backup after 60gb is 257KBPS- too slow for our phones to even process before a timeout error. So essentially, they're loopholing the "unlimited" by still giving you the 257kbps, but it doesn't work on the newer phones- which should be illegal for them to claim. I Haven't even had a full cycle with them and not only did they hold my money hostage for a few weeks, they blamed it on me for not responding to an email- get this- that they NEVER SENT. After dozens of phone calls. a couple of weeks of them already having my money and days after my previous complaint here- they finalized everything and gave me "next day" delivery- it took 58 hours after they said I got next day shipping- not their fault I'm sure, but still (I paid for 2 day- they took 2 weeks).
Anyways they gave me a 65$ credit as an apology for a free month. But here I am another two weeks later with an iPhone that can only call and send SMS. You need to pay an arm and leg for extra crumbs of data. I travel a lot for work and now I can't even load maps. Since it's faster to get things done here rather than over the phone or email, how do I get my money back. The people you pay to advertise this company need to know the false claims you're having them make.
Original review: Absolutely frustrating customer service. I've been lied to about an email they allegedly sent requesting my ID. I NEVER GOT AN EMAIL ON THE DATE THEY SAID THEY SENT IT. NO MENTION OF NEEDING ANYTHING FROM ME. I made the purchase on a saturday. I called wednesday. They said they need my id so I sent it wednesday. Now it's tuesday and I got yet another email about them needing my ID. They told me again how it's my fault they haven't fulfilled my order because they asked for my id on 10/5/25 and never heard from me- which is a lie- I don't have ANY emails from them on that date, I've sent my id in to multiple representatives and have called in MULTIPLE TIMES. I keep getting lied to, and have been given the runaround and apparently there's still no progress made.
Hello, Salvador! We sincerely apologize for the poor customer service experience you encountered and for the delay in getting your order shipped. We take your feedback seriously and are actively reviewing our internal processes.
We are happy to confirm that we have successfully received and processed your ID verification, and your order is now shipped.
The package is en route via FedEx, and you can track its progress immediately using the link below:
Tracking Number: 394238872355Tracking Link: https://www.fedex.com/en-us/tracking.html
Thank you again for your patience. We truly appreciate your business. - A.M.
Reviewed Oct. 11, 2025
PureTalk is OK. They're nice and cheap, very affordable but their service isn't The best. It's very laggy and takes forever. I think Pure talk is better for when you are traveling on vacation because for some reason you get better internet connection when you are traveling, but when you're outside of your home you don't seem to have the best internet connection. I'm thinking about switching to Straight Talk or T-Mobile because I've heard that they have Good internet.
Hello, Yohanna! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
For additional assistance, you may call our Technical Support team at (770) 818-3918.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 8, 2025
I enjoy Pure Talk when in an area that has coverage but unfortunately my drive from work to home has zero coverage and I am unable to take care of anything using my phone. This has been problematic as far as productivity and safety for my family.
Hello, Ginger! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 8, 2025
The process of switching providers was simple and quick and their customer service is great. However AT&T has poor coverage in our home area, even though their map showed good coverage and 5G. We’ve also noticed lagging responses while using apps and browsing the web even when we are in areas of excellent service. While this is more of a reflection on AT&T, it impacts our satisfaction with PureTalk’s performance and service.
"Hello, Charlie! We understand your frustration with the service issues you're experiencing and sincerely apologize for the inconvenience this is causing.
Cellular coverage can vary and may be affected by factors like local terrain and buildings.
To help you get the best possible service, we recommend two key steps to optimize your connection:
1. Make sure your phone is running the latest software and carrier updates. You can typically check for updates in your phone's Settings menu, often under Software Update or General > Software Update.
2. Resetting your network settings can help resolve connectivity problems by clearing out old configurations. You can find step-by-step instructions on how to do this on our website: https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 8, 2025
You guys are awesome!!! First of all you're a veteran owned company which I completely respect. I'm getting the same. 5G service for 1/3 of the cost of Verizon. When I made the switch your staff was so friendly and helpful. I immediately felt good about my decision. Thank you so much!!!
Hi, Ronald! We're thrilled to hear you're getting reliable service for a third of the cost of your previous carrier. Making the switch easy is always our goal, and we're glad our customer support team delivered. Thank you for your feedback and for choosing PureTalk! - A.M.
Reviewed Oct. 7, 2025
The service is acceptable to me. I don't have as good coverage as I did with Verizon, but I do pay less monthly so it's a mixed bag. At my retirement age, I felt it a good idea to find something more affordable and it's definitely a better deal, although I miss the better coverage!
Hello, Tim! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed Oct. 6, 2025
PureTalk has provided good service so far. No complaints. There seems to be value in this proposition and I agree with the things they stand for. The only thing that’s been odd is my voicemail, but that feels like it’s probably just some level of user error.
Hi, Tim! We're thrilled to hear you're enjoying our service! If you're encountering issues with your voicemail, our Customer Service team can quickly troubleshoot with you. You can reach them by dialing 611 from your PureTalk phone or (877) 820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 6, 2025
I am very pleased with the service and the support crew. They are quick to help with any issues that I may have (not that I have had any). The best thing is that the support is Americans who speak proper English. As opposed to the other providers that I have dealt with in the past. Keep up the good work.
Hello, Darin! That's wonderful to hear! We're so glad you're enjoying the service and that our US-based team has been helpful. Thank you for the positive feedback—we really appreciate you being a PureTalk customer! - A.M.
Reviewed Oct. 5, 2025
Very happy with the customer service. It was a rabbit hole trying to get a human with my previous carrier. I can't believe it took me this long to switch!!. The only thing I miss is voicemail. I will call to see if it's an option for me. Thank you!!
Hi, Cindy! We're so glad you're getting excellent customer support with PureTalk! We offer both standard and visual voicemail. For assistance activating your voicemail, you may call our Customer Service department by dialing 611 from your PureTalk phone or by directly dialing (877) 820-7873. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 5, 2025
So proud to call Pure Talk my service provider since the monthly rate is reasonable and honors our veterans. Like that Mike Rowe is their prime promoter with his honest talk and ways. May more Americans realize their value & purpose and switch to PT!
Hi, Linda! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 4, 2025
I have been a PureTalk customer since June this year and so far I am pretty happy with the quality of their service. I have not come across any serious issues yet, so I barely have any experience with their customer service. I do hope this will continue. Thank you.
Hi, Sherri! It's great to hear you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 4, 2025
Everything is good and it had been good except that time the towers went down around our house for a day and I had no service for that time. When I was on the internet last month my phone had switched to an internet that I did not realize I was on so it ate up my data and I went over my data limit.
Hi Glenda! We sincerely apologize for the recent service disruption and the issues you experienced with your data. We understand this may have caused you significant inconvenience, and for that, we are truly sorry.
To help you monitor your usage and prevent future surprises, you have two primary methods for checking your data balance:
1. PureTalk Account Portal: Log in to your account at https://www.puretalk.com/account/login and select the Plan tab to view your current data balance.
2. Use the usage tracker on your mobile device. This is typically located in your phone's Settings under a menu labeled Connections, Network & Internet, or Cellular.
If you have any further questions or concerns, please don't hesitate to contact our Customer Service department by dialing 611 from your PureTalk device or by calling (877) 820-7873 directly.
Thank you for being a valued PureTalk customer! - A.M.
Reviewed Oct. 3, 2025
The worst company I’ve dealt with. I initially signed up with them although I had a service with AT&T because of being a listen to the Ben Shapiro show. I wanted to support his work and them advertising themselves as a service member oriented company I wanted to support them as well. I discontinued my service with them because I wasn't happy with the services overall. The device they sold me (a dumb flip phone) most of the time didn't work. Messages app would not work. After I discontinued the service they didn't say anything of a standing balance and I received a letter in the mail from a collection agency not even a month after I had finished paying my last bill for a collection of $73. I called the PureTalk and paid the bill and they won't even send me a receipt for having paid to show the collection company. What a joke!
Hello, GB! We're sorry you had this frustrating experience with unexpected charges and service issues. We sincerely apologize for the confusion and inconvenience this caused..
Upon reviewing your account, we have confirmed that your service was canceled prior to the completion of your financing agreement, and the remaining phone balance of $72.70 became due immediately. As this final payment was not received at that time, the outstanding balance was sent to collections.
We have confirmed that the full outstanding balance was paid on August 31, 2025. A copy of the final paid receipt will be sent to your email address shortly.
Thank you for bringing this matter to our attention. Your feedback is valuable as we continuously work to improve our service. - A.M.
Reviewed Oct. 3, 2025
Love this company! The price, the values and the quality of this service is so wonderful to me. I am so glad I found out about Pure Talk and that I changed services. The price is awesome. The quality is great. The values that I agree with and promotion of veterans is another reason I changed. Thank you, Pure Talk!
Hi, Gordon! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 3, 2025
I've had your service for a couple of months now and I can say that it is very good, no issues. The one thing that frustrates me is your lack of an app for my phone, I do, like most people check on my accounts through my phone and not having one for Puretalk is very frustrating as most other companies do, please get an app soon!
Hi, Albert! While PureTalk doesn't currently offer a dedicated mobile app, we want to assure you that you can easily manage all aspects of your account, including checking your usage and paying your bill, directly through our website.
You can simply visit puretalk.com/account/login on your mobile device's web browser to access your account portal.
We appreciate you suggesting a mobile app! We are always looking for ways to enhance our customer experience, and we value your feedback. - A.M.
Reviewed Oct. 2, 2025
Yes, instructions are included but I still had to use Google to get data working. Followed the instructions for phone & text and they sent an email saying my port request has been completed and I could start using my phone, but it doesn't work. I have no way of calling Customer Support, and there is no way to reach customer support on their website since it's only for general questions for prospective customers. There's no way for me to get help from these idiots. Pure Talk is a FAIL.
Hello! We regret to learn that you are unable to utilize your service and sincerely apologize for the inconvenience this has caused. Our team is committed to assisting you and ensuring a swift resolution.
To help restore your service, please follow these troubleshooting steps:
1. Ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.2. Reset your network settings by following the steps at https://www.puretalk.com/data.
Should the issue persist, our Support Team is readily available for further assistance. You can connect with us through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 2, 2025
Best customer service EVER!!! They are kind, courteous and helpful! They go above and beyond ANY cellphone company I have ever dealt with! The coverage is excellent too! I have better coverage than when I was with a major carrier. I love this company!
Hi, Rheanne! It's fantastic to hear you're receiving excellent coverage and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 1, 2025
After wasting so much money on AT&T for so many years, I’m so glad we switched! My bill is less than my previous bill with AT&T and it includes a new phone in the payment. Cannot wait to get this phone paid off, so we can enjoy an amazingly lower payment!
Hi, Deborah! We're so glad you're loving PureTalk and saving money!
Did you know you could save even more? We have a referral program that lets you earn a $50 credit for every friend or family member you refer who joins. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 1, 2025
I switched to PureTalk early July 2025. The process was initiated & 100% completed my me via the PureTalk website. I have a Galaxy S22 Ultra that has a built in virtual SIM so ACTIVATION could leverage that technology without need for Purtalk to ship a physical new SIM card. "THE PROCESS WAS SUPER EASY! I selected the lowest cost solution with the least data. I notice a little slower Data delivery when I'm on the road using Google MAPS but it is very livable (I am on WIFI mostly so extra Data plans do not mean much to me). I like saving the $$$$. Major savings and the quality of talk service is exactly same as prior carrier to my ear.
Hi, Daniel! That's wonderful to hear! Making the switch easy and stress-free is what we aim for, and we're truly thrilled you're already enjoying both reliable coverage and real savings. Thanks so much for sharing your positive feedback and for being a part of the PureTalk family! - A.M.
Reviewed Sept. 30, 2025
We signed up for 2 phones for PureTalk and they came with no instructions on transferring data from a previous phone. Since we had 90 days to activate, we saved them for our trip to son and daughter-in-laws to transfer and set up for us. Small print, once 30 days goes by they charge you full price for the phones ($665), and will not reverse it even though you intend to sign up. According to Supervisor, that's it, 30 days, you are charged even if you activate on the 31st day, its not reversible. Plus, the savings are not what's advertised.
Once you sign up for the plan that fits you, it's only a little less than what Verizon is charging. I wonder how many phones are charged full price for with no recourse. They are worse than Verizon on any ability to be flexible. They really don't care - they have their $665 - sign up or don't sign up, it was clear they do not care. For us, it was an expensive lesson it what appears to us to be a bait and switch. We will not sign up b/c if they are so inflexible, what comes next? Unlimited rate hikes later? Bad service? Who knows. So disappointing that we fell for this and lost all this money for nothing.
Hello, Marilee! We sincerely regret to learn of the difficulties you've encountered with your recent phone purchase and the resulting charge. We understand that this experience has been frustrating, and we apologize for any inconvenience it has caused.
Upon reviewing your purchase, we confirmed that you agreed to the terms of our subsidy agreement. A key provision of this agreement requires service to be activated within 30 days of purchase to prevent the agreement from defaulting. A copy of the agreement, complete with your electronic signature, was sent to your email on July 11, 2025, at the time of purchase.
As service was not activated within the stipulated 30-day period, the agreement defaulted, and the remaining subsidy balance was charged in full, as outlined in the terms.
If you have any further questions about the terms of the agreement, please do not hesitate to contact our Customer Service department directly at (877) 820-7873. - A.M.
Reviewed Sept. 29, 2025
Pure Talk mobile phone service has provided excellent wireless service at half the cost since I switched from Verizon. Pure Talk customer service was easy to contact and walked me through the initial setup process for my iPhone. It only took a few minutes and since that initial call, I haven't had any other reason to contact them.
Hi, Thomas! We're thrilled to hear you're not only enjoying the service but also saving half on your monthly bill. Thank you for being a great PureTalk customer—we really appreciate your business! - A.M.
Reviewed Sept. 29, 2025
Be very careful. This company has employees that are trying to steal your money. They got mine and now I'm having trouble getting my money back from them. Expect a fight if things don't go right. Tello is much cheaper. Same coverage.
Hello, Durwood! We want to assure you that account security is our top priority.
We have researched your account and confirmed your refund of $14.79 was posted to your payment card on 10/01/25. Your refund request of $22.75 is pending approval. Typically, refunds can take up to 14 business days to process.
If you have any questions, you can reach Customer Service at (877) 820-7873. - A.M.
Reviewed Sept. 29, 2025
We switched from Verizon to PureTalk about 3 months ago and so far couldn't be happier. We have had coverage everywhere we've traveled and saving money each month. We travel through some pretty dense areas with our side by side and haven't had any issues using our mapping system on our phones or being able to send/receive texts. I'm hoping when my husband begins deer hunting in the next few weeks he will have good coverage in the woods.
Hi, Nancy! It's fantastic to hear you're receiving excellent coverage and saving money with PureTalk! Thank you for your feedback and for being a valued customer! We truly appreciate your business! - A.M.
Reviewed Sept. 29, 2025
I have two phone lines and I am saving $100/month by switching to PureTalk from AT&T. The customer service is excellent and I have had no issues at all with reception or data. Every time I've called, I've immediately gotten a customer service representative and they've all been very helpful and easy to work with. I wish I would have made this decision a long time ago!
Hello, Michelle! It's amazing to hear you're saving $100/month by switching to PureTalk. We're happy to know you're receiving reliable coverage and excellent customer support—that's exactly what we aim for.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 26, 2025
On my first use, I only released my new phone number to 4 people, my daughter, my girlfriend, my immediate neighbor and my computer repair technician...then the next day I started receiving calls from all around the country -- 15 to 20 calls by the end of each day!!! I did not respond to unknown numbers and did not answer!!! From Connecticut, Alabama and more the calls kept coming throughout the day...This flat sucks and pisses me off.
Hello, David! We sincerely apologize for the inconvenience and frustration caused by unwanted calls.
We recommend blocking any unknown callers through your device’s call settings. You may also download a third-party call-blocking app and register your number on the Do Not Call list at https://www.donotcall.gov.
If you would prefer to change your phone number, you can easily do so by logging in to the Account Portal and navigating to the Plan tab. From there, you will select your current phone number from the drop-down menu and choose the option to Change Phone Number.
We appreciate you letting us know about this, as your feedback is valuable to improving the PureTalk experience. - A.M.
Reviewed Sept. 25, 2025
I went to transfer my service from ATT and their high prices. Come to find out, PureTalk is on the same network! Yay! Customer service was delightful, but the transfer was abysmal. After turning off services with ATT, transferred services, and it didn’t work. Four different calls into customer service (wait time wasn’t bad) and every time they thought they completed the transfer but no cell service. Finally I called in today after giving it overnight to reset (which I thought was BS) and they said towers are out and I couldn’t have service for another month. I was dumbfounded. Why would I want to be without service for a month?! I hung up and called ATT to restart services. I’ll never go through this again. My PureTalk technical support ticket number was **.
Hello, Jason! We sincerely apologize for the difficulties you experienced after activating your PureTalk service. We understand how frustrating it is not to have a working phone, and we regret the inconvenience this caused you.
We have confirmed that your phone number has been successfully released to your new carrier.
We value your feedback and appreciate you taking the time to share it so we can prevent this from happening to others. - A.M.
Reviewed Sept. 25, 2025
Bought a refurbished phone from them in May. It took 4 weeks for their tech support to figure out it was a dud phone. I mailed it back in June. No reimbursement on my credit card in July or August. They mail it back to me in Sept for me to do a factory reset. I'm on the phone with their customers support team as it is Sept 25 and I still haven't gotten my money back.
Hello, Jessica! We sincerely apologize for the frustration and inconvenience you experienced with the return of your recent phone purchase. We certainly understand how frustrating it is when a process doesn't go smoothly.
We've reviewed your account details and confirmed the issue that caused the delay. When you initially returned the device, it had a passcode enabled. Our return policy requires all security features to be disabled to allow our team to process the return.
We are happy to confirm that we received the device back and have successfully processed your full refund of $587.12. The refund was applied to your original payment card on September 26, 2025.
Please allow 3–5 business days for your bank to process the transaction and post the credit to your account.
Thank you for your patience throughout this process. If you have any questions before you see the refund posted, please call our Customer Service team directly at (877) 820-7873. - A.M.
Reviewed Sept. 25, 2025
I was belittled on the phone when I found out unlimited isn’t actually unlimited and the lady just wanted to sell me more data.. honey, I’d have stayed with my other phone provider had I known I was basically going to be paying the same price to just use my phone to talk on. The term UNLIMITED is false advertisement.. not just with PureTalk but as a whole. Be honest… nothings unlimited, and don’t belittle your customer when they can’t figure out why they can’t even make a phone call anymore.
Hello, Diane! This is absolutely not the standard of service we hold ourselves to, and we sincerely apologize for the frustrating experience and the inconvenience you had with your data.
We want to clarify how our Unlimited Data Plan works: it includes 60GB of high-speed data. Once you reach that 60GB limit, the speed is reduced (throttled) to 256 kbps for the rest of your billing cycle. While your access to data continues, this speed reduction can impact your experience.
To check your usage, please log in to your Account Portal at https://www.puretalk.com/account/login and select the Plan tab.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Sept. 25, 2025
Very pleased with service thus far....but I have 2 questions. 1. Can I "lock" my phone number against hackers? I've heard this is the latest scam where thieves can "steal" your phone number. 2. I'm going to Europe in mid October for 3 weeks.... What is your policy on service over there? Going to UK, France and Greece
Hi, Daniel! It's great to hear you're enjoying our service! We're happy to help you with number security and international use.
To secure your number and prevent unauthorized porting, you can enable an Account Lock through your online portal at https://www.puretalk.com/account/login by selecting the Profile tab and choosing Account Lock.
Our plans include up to $20 of international roaming credits. These credits are used automatically for any calls, texts, or data you use while traveling outside of the United States. For a complete list of coverage areas and per-use rates, you can visit our website at https://www.puretalk.com/international-roaming.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Sept. 25, 2025
It was fast, simple, and I got to keep my phone number. It's less expensive and supports a company that shares my values. Very happy overall. I received a mailer and after hearing about it on The Daily Wire and from Candace Owens, I decided to give it a try. So far, so good.
Hi, Patricia! That's great to hear! It was our goal to make switching to PureTalk straightforward. We're glad you're already enjoying the savings. Thank you for choosing us! - A.M.
Reviewed Sept. 24, 2025
I regret trying PureTalk. I was unable to port my number despite multiple attempts, and the process has left me without service for several days. Customer service has been nearly impossible to reach, and when I finally did get through, I received no clear resolution or timeline. Being without a working phone number for days has been incredibly frustrating and disruptive. Overall, this was a mistake — I would not recommend PureTalk to anyone looking for reliable service or responsive support.
Hello, Drew! We sincerely apologize for the delay and frustration you experienced with porting your number. We've confirmed with AT&T that the fraud protection on your old account has been removed, and your PureTalk service is now active.
To install your eSIM:1. Connect your phone to a reliable Wi-Fi network.
2. Make sure your phone is unlocked and has the latest software update.
3. Go to Settings > PureTalk Cellular Plan Ready to be Installed.
Please let us know if you run into any issues. We appreciate your patience as we worked to resolve this matter. - A.M.
Reviewed Sept. 24, 2025
After recently retiring, we reviewed all of our monthly bills for our new fixed income and realized that we were spending way too much on our phones. Pure Choice was clearly the best deal. We're saving over $200 per month and have had no service issues during the 3 months since the change? Best of all, the changeover team & customer service people all speak English and are in the USA!
Hi, Cynthia! It's amazing to hear you're saving over $200 by switching to PureTalk! We're glad you're enjoying our service and US-based customer support. Thank you for your feedback and for being a valued customer! We truly appreciate your business! - A.M.
Reviewed Sept. 24, 2025
So far it has been good experience. Notice for some reason, at some locations without wifi, data does not kick in for internet service. Although phone and text works fine. Customer service is great whenever I've used it. Daughter Elise is no longer on my account.
Hello, Michael! We're happy to hear you're enjoying our service. If you're having trouble with your data, you might need to reset your network settings. You can find simple, step-by-step instructions on our website at https://www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 23, 2025
Highly recommend to anyone who wants to reduce their monthly phone bill without sacrificing quality service. My phone bill is half of what I was paying for with my old phone company. Outstanding customer service, second to none. The available discounts make switching phone providers even more attractive. Thank you.
Hi, Steve! We're thrilled to hear you're enjoying our service and saving half on your monthly bill! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 23, 2025
What a pleasant surprise! There were a couple of small glitches in the transfer of carriers but probably my fault not theirs! All technical support was courteous and easy to understand. It has been seamless ever since. We’re saving so much money by making this switch!
Hi, Penny! It's fantastic to hear you're receiving excellent service and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 22, 2025
Very pleased with service, no difference seen between Pure Talk and ATT. Cost is considerably less. ATT was $61 per month. Pure Talk less than $25. As a retire person very little bit helps. Would be nice if Pure Talk could come up with a internet provider alone the same line as the cell phone business.
Hi, Gentry! It's great to hear you're getting the same great coverage for $36 less than you were paying before! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 22, 2025
Great American company and great price for the service. We experience a few more cellular dead spots than Verizon, but nothing unacceptable. Great customer service and easy to read billing without massive service charges! Go away, Verizon. You’re not needed.
Hi, David! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for choosing PureTalk! We truly appreciate your business! - A.M.
Reviewed Sept. 22, 2025
It does a pretty good job, but I can’t listen to my radio station when I go for walks anymore. Not sure why? I’m happy in general but when I’m not using wifi it takes longer to get anything. Maybe the whole cell service is just ok with every company because I had problems with Verizon also.
Hello, Elizabeth! When you've used your allotted high-speed data, your speed is reduced to 256 kbps. You can check your data usage at any time by logging into your online portal, selecting the Plan tab, and viewing your usage.
If you're still experiencing slow speeds, here are a few steps that can help improve your service:
1. Go to Settings > Software Update (or General > Software Update) to check for and install any available updates.2. Reset your network settings by following the steps at https://www.puretalk.com/data.
We appreciate your feedback and thank you for being a valued PureTalk customer! - A.M.
Reviewed Sept. 21, 2025
I can’t believe the money I’m now saving. The service is the same and dependable. 2/3+ per month savings from my Verizon bill. I kept all my phone numbers and transfer was basically easy though Verizon did try to make it hard. That is what I expected from them. Make the change. It was worth it.
Hi, Ralph! It's wonderful to hear you're saving 2/3 on your monthly bill by switching to PureTalk. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 19, 2025
Switched over because I am a vet and was told this is veteran owned. It was a waste of switching. They have servers down with no ETA for RCS and Wifi Calling. They're not helpful fixing it and no disclosure that this happened. They want me to return the phone before they give my phone number that I ported back.
Hello, K! First and foremost, we want to thank you for your service.
We're sorry to hear you've been having trouble with RCS and Wi-Fi Calling. We understand how frustrating these issues can be, and we apologize for any inconvenience they've caused.
We have confirmed that your phone number has been successfully transferred to your new carrier.
As per your conditional sale agreement, the remaining subsidy balance on your phone would be due if you chose to keep the device after terminating service.
Since you've opted to return the phone, we ask that you ship it back to PureTalk. Once we receive the device, it will undergo inspection and testing. Upon approval, we will process your refund, and the subsidy balance will be waived.
If you have any questions or concerns, please contact our Customer Service department at (877) 820-7873. - A.M.
Reviewed Sept. 18, 2025
Shalom! Although I have and do recommend PT to family and friends, I do so with a caveat. Yes, they do reduce the internet speed after 60 G's of data are used. It is not unlimited data at regular/high speed and once that data runs out, the speed is too slow to stream video and perform other basic internet browsing without a significant delay. Although the fine print does mention this, again, the messaging is deceptive and states, "unlimited data" on the main page.
I also warn the consumer about asking their customer service representatives for advice concerning their phones and promotions. The phone they recommended broke after one drop. My more expensive phones held up considerably well in comparison, so yes, you get what you pay for. The only reason I have not yet get gone back to Verizon is because I need to pay off the phone with PT first so I am not paying 2 phone bills, a mistake I made a year ago when the phone first broke and I procrastinated 😶🌫️ by not submitting my claim to All State protection in an expeditious manner.
I will then cancel the Pure Talk account and open an account with a service like Verizon that truly gives unlimited data at regular/high speed service since I am a delivery driver and do not have home wifi. I pay more with Pure Talk now, even though they are initially a less expensive service, because I have to add about $70-120 in extra data every month.
At this moment, I have used 15% of my allotted 60 GB (unlimited 😒) data and I have 16.5 GB of hotspot data left out of the allotted 20 GB allowed per month. Sounds kosher, right? Wrong, my friends. My plan was renewed 3 days ago! Meaning, I have a month (minus 3 days) to go with that amount left to use. ☹️ About 27 days to go and I have already used 15 % of each allotted portion. Simple math will tell you that I am going to be headed to my proverbial piggy bank, in a few short weeks with my hammer in hand. 🐖 🔨 💵 That is, as long as I am careful how much I stream, or it could be sooner. ☹️
I have no love for large greedy companies like Verizon, but Pure Talk cannot compete as my data needs are beyond what they will accommodate without me paying significantly more than I would with Verizon. PT unlimited- about 55. Not bad, but the data slows down at 60 G and I have to add $70 or much more, over $120 total per month, easily.
Verizon about $90 a month for unlimited, which is more expensive but not for one who uses their phone for work and home streaming. Where I live, the price of home wifi is obscene! 😱 Besides, although I do stream conservative news and a few podcasts, I do not watch TV and mainstream media since it is full of lies. I have low to moderate streaming needs, but again, along with work (I’m a self-employed delivery driver and on the road from dusk to dawn), it's enough to keep my data usage up well beyond what Pure Talk will accommodate.
For those that have standard data needs and home wifi, I still recommend PureTalk to you as they will be significantly more affordable and most importantly, are an American faith-based company. To Puretalk: Please do not respond to my review. I am all set, thank you anyway. I do not require a scripted apology. I only commented so others could be aware of what your company did not make clear. Hard truths. 🤗
Reviewed Sept. 18, 2025
I chose Puretalk due to me needing a certain type of phone to handle my baby business uninterrupted… I am pleased to say I won’t be going nowhere… Today 9/17/25 I was distraught over a few things pertaining to the phone… I called, spoke to ASHLEY K (who by the way was on her 1st day)… As we are talking I shared my story (heartbreaking and heavy) and she was totally patient, she not only was patient but she was determined to try and help me fix my issue just a little bit… I have to say her customer service skills and the assistance of her supervisor at the time was HEAVEN SENT… with their help and empathy towards me I was able to locate my lost device and save my daughter pictures… I couldn’t have chosen a better phone company…
Hello! Thank you for the wonderful feedback about Ashley! We're thrilled to hear she provided you with such an amazing customer service experience. We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you again for taking the time to let us know, and for being a valued PureTalk customer. We truly appreciate your business. - A.M.
Reviewed Sept. 17, 2025
Lately, when I place a call, the connection is choppy. If I have the person I’m calling call me back, it’s clear. If I call them back, it’s 50-50 if the call will be clear. My husband has the same phone as me (iPhone 16e) purchased this year. I am very disappointed that this is happening, I am standing in the same spot in our home when trying my call with my phone or his.
Hello, Janice! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can check for these updates in your phone's Settings menu under General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Sept. 16, 2025
My transition to PureTalk was very smooth and reduced my monthly mobile phone carrier cost by over 60%. That's super! I have excellent phone coverage. PureTalk's US-based customer support is outstanding. And true to its claims, I kept my phone #, had no activation fees, and no contract was needed. I am most grateful that PureTalk is pro-American, pro-military, and supports my conservative values. I wish I had made the transition long ago and highly recommend PureTalk.
Hi, Jan! It's great to hear you're enjoying excellent coverage, great customer support, and saving over 60% on your monthly bill!
As a valued PureTalk customer, you can share the savings by referring friends and family. For each person you refer who signs up with PureTalk, you'll receive a $50 credit. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 16, 2025
I received an email saying I can add another line to my account. It has been hell. I have been lied to, a manager was too good to talk to them. I had to buy a physical SIM and didn’t need. They took the money out of my account on 9/2/2025 and I still only have one line. So paying for a line that doesn’t even work. I have never went through this with my other carrier.
Hello, Karen! We're sorry to hear about the difficulties you experienced trying to activate your second line. We also apologize for the poor support you received.
We're committed to making this right, and an agent will be reaching out to you shortly to help get everything set up correctly.
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve. - A.M.
Reviewed Sept. 15, 2025
It’s almost a scam. This doesn’t really work. No signal. Plain junk. Stay away. The company is owned by predators who prey on innocent people. They will not hesitate to rip you off. I’d never use them or wish them on an enemy.
Hello, SM! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Sept. 14, 2025
It is refreshing to have a phone company that backs up what they advertise; I appreciate the great service and, most importantly, the great price. My husband and I were a little hesitant to change to a company that did not have store front in our area, but the whole process was very simple and easy with help of customer service. Thanks.
Hi, Claire! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 12, 2025
I have never been put on hold or waited for a CSR for more than a minute. The best part is not having to try and be a tech online, PureTalk team answers your call and handled everything I needed. I have recommended Pure Talk to friends and family.
Hi, John! It's fantastic to hear you're enjoying our excellent customer support. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 11, 2025
Great service and super easy to change carriers. I don’t know why more people don’t use this service rather than pay the high prices the major carriers charge. Highly recommend and I couldn’t be more proud to spend my money with an American business like PureTalk!
Hi, John! It's great to hear you had a smooth transition and you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 10, 2025
When you reach the end of your data allotment, the throttled data service is unbearable, you can't even listen to a Jesse Kelley podcast. I intermittently travel for work and when I use up my allotted data, the phone becomes almost unusable and have to scrounge for WIFI to get by.
Hello, Lindsey! Once you reach your allotted high-speed data, the speed throttles to 256 kbps. We apologize for any inconvenience this has caused.
Your high-speed data will reset on your next bill date. You may log into your portal at https://www.puretalk.com/account/login and select the Add-Ons tab to add data to your plan.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Sept. 10, 2025
I do have problems getting a signal where I live but I expected that I would recommend you to friends and family but there is two things I would like to ask. #1 is when I signed up for your service I was told that I would get 1 half of a month Free but I have not received that discount yet and #2 I was told that I could also get a Military discount but I wasn't told how to receive that discount.
Hi, Lee! We're sorry to hear that you're experiencing service issues within your area. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We recommend ensuring your device has the latest software and carrier updates by going to Settings > Software Update or General > Software Update. Resetting your network settings can sometimes resolve connectivity problems. You can find instructions at https://www.puretalk.com/data.
We have checked your account and confirmed your 50% discount was applied to your first month of service during your initial order. The discount is reflected on your order confirmation receipt.
To learn how to receive your 20% military discount, please visit https://www.puretalk.com/military-first-responder-discount#verification.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 9, 2025
After trying the service this past year, I have to rate it a "STAY AWAY" as far as the reception / service in Wisconsin. I've been through all of the customer service and technical support "help" that Pure Talk offers, After multiple calls, phone has been updated, networks reset, and all options seemingly exhausted. When the final suggestion is that I use my WIFI CALLING to get good service in my own home (NO, I don't have a metal roof!), that's when I draw the line and say goodbye. I already pay for WIFI through my ISP, why pay for your cellular service to make calls from my home?
All of your service coverage maps show wonderful service where I am experiencing trouble. Not just my phone, but 2 kids that live in different cities across the state. Check your service coverage maps! They are NOT accurate. Say goodbye to 4 lines. Worse experience than my previous carrier! Deprioritization may be an issue you may have to be Up-front with too, but I can't keep paying for no service!
Hello, Ken! We understand how frustrating it is when your service isn't reliable, and we sincerely apologize for the inconvenience you're experiencing.
Outdoor coverage can be affected by various factors, like terrain and nearby buildings. While service issues can occur, it's our goal to provide the best possible experience, and we regret that we fell short.
We appreciate you bringing this to our attention, as your feedback is crucial for helping us improve our network. - A.M.
Reviewed Sept. 8, 2025
When I first considered Pure Talk, it was because my other phone bill was slowly becoming unaffordable and being an AMAC member, it was suggested, plus a discount was being offered. When I switched, there was little difficulty as I was walked through everything and now have a smaller bill for the same service so I'm very satisfied.
Hi, Michael! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 7, 2025
I'd rather support an American based company, the customer service is awesome. You can UNDERSTAND what the agent is actually saying, I don't have to keep asking the representative to repeat everything that they say. AT&T towers so service is everywhere.
Hi, John! We're thrilled to hear you're enjoying our service and US-based customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 7, 2025
So far the setup and our usage of their service has gone very well. I had to call in to take care of a transfer issue on a phone and I did not have to wait long and everything went smooth and quickly. The person on the phone was very helpful. We are very happy with our service so far.
Hi, Roger! We're glad to hear our support team was able to assist you and ensure you had a smooth transition. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 6, 2025
I love PureTalk and my new phone. I had previously been with T-Mobile for almost a decade. I was looking to retire soon and needed lower rates and heard on the radio how you help provide service for seniors and veterans. I was very worried about the change but am very satisfied. Thank you Elaine K
Hi, Elaine! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 5, 2025
The switch was easy. The rep talked me through it and there were no problems with transfer of data from my old phone. Service great with no dropped calls. Most important to me was the fact that you were not WOKE and you support VETS. Great rates and easy payment through direct withdrawal.
Hi, William! It's fantastic to hear that our support team provided a smooth transition and you're receiving reliable coverage. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 5, 2025
According to your advertisement, I was supposed to get my first months Bill at half price, and a military discount off the total monthly Bill. I retired from the Air Force after 20 year's service. Would you call that false advertisement to get customers. Can anything still be done about this?
Hello, William! First and foremost, we want to thank you for your service.
We sincerely apologize that you did not receive a discount on your initial order. We've applied a $25 credit to your account.
To receive our 15% military discount, please email a copy of your DD214 form (with redacted SSN), VA ID card, or a state driver’s license showing veteran status to us.military@puretalkusa.com. Once it is received and verified, the discount will be applied to the account.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Sept. 4, 2025
Overview: This review is based on my experience with PureTalk, a mobile service provider, during an attempt to upgrade my daughter's phone to an iPhone 16. Unfortunately, the process was marred by significant customer service issues, leading to frustration and dissatisfaction.
Experience: My daughter ordered an iPhone 16 through PureTalk, but the phone arrived defective and did not function properly. After contacting customer service, she was promised a replacement phone. However, the process quickly became problematic:
Initial Contact: After a lengthy phone call, PureTalk acknowledged the issue and promised to send a replacement. No follow-up communication was received.
Second Call: I called to check on the status and was told there was a "miscommunication." The representative claimed to have submitted a replacement request, stating we would hear back within 48-72 hours. This call lasted approximately 45 minutes.
Third Call: After no response within the promised timeframe, I called again. Another 45-minute call resulted in a different representative claiming the issue was resolved and a replacement would be approved within 48-72 hours. I requested to speak with a manager, but after waiting over 10 minutes, no manager was available. The representative eventually provided a barcode to return the defective phone, which my daughter sent back.
Follow-Up: A week after returning the phone, I called again and was told they were still waiting on approval. It has now been nearly three weeks since the initial issue, with no replacement phone or refund provided.
Issues with Customer Service:
Poor Communication: Repeated promises of follow-up within 48-72 hours were not fulfilled, leaving us in the dark about the status of the replacement.
Long Wait Times: Each call required at least 45 minutes, with no resolution, which is unacceptable for most customers.
Lack of Accountability: The inability to connect with a manager and the repeated excuse of "miscommunication" reflect a lack of professionalism and organization.
No Resolution: Despite returning the defective phone, PureTalk has neither provided a replacement nor refunded the purchase, leaving us without a solution after weeks of waiting.
Conclusion: PureTalk's customer service has been one of the worst I have ever encountered. The combination of unfulfilled promises, excessive call times, and lack of resolution demonstrates a lack of regard for customer satisfaction. I cannot recommend PureTalk to anyone and am actively seeking a new provider that values its customers.
Hello, James! We sincerely apologize for the frustrating experience you and your daughter had with her recent phone purchase. We know the lack of updates on your return only added to the stress, and for that, we are truly sorry. This is not the standard of care we aim to provide, and we appreciate you bringing this to our attention.
We have reviewed your case and can confirm that the phone was received and inspected on 08/15/25. The inspection determined the phone was fully functional and not defective. Due to our return policy, the phone is not eligible for a replacement.
We understand this news may be disappointing, and we want to do what we can to help. Please tell us if you would like us to return the phone to you or if you would prefer a refund.
To make up for the trouble, we've also applied a $60.00 credit to your PureTalk account.
We are here to help and can be reached by dialing 611 from your PureTalk device or by calling (877) 820-7873. We are also available through our Contact Form at https://www.puretalk.com/contact. - A.M.
Reviewed Sept. 4, 2025
My mother was so happy with the service and pricing at Pure Talk that she referred them to me and I am so happy she did. Of course pricing is very important to me but so is the integrity of the businesses I support. A company run by veterans, employ Americans and value family.... I gladly joined Pure Talk and have recommended them many times. They also donate funds to veterans who are struggling. What more could you ask for?
Hi, Nannette! We're delighted to hear that you and your mother are enjoying your experience with PureTalk!
Did you know you can get a $50 credit for every person you refer who joins us? It's a great way to save even more on your bill.
You can find all the details on our referral program page: https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 2, 2025
Switched from Straight Talk because I thought this would be better. Horrible reception. Can't walk into a doctor's office or Hospital and many other locations without losing service and that never happened with Straight Talk. Canceling today and going back.
Hello! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Updated review: Sept. 9, 2025
Yes I would like to update my review. There was just a miscommunication with the rep. I did receive my full refund back and will definitely recommend Pure Talk to anybody that's looking for service. Thank you very much.
Original Review: Sept. 2, 2025
I would not recommend Puretalk to anybody looking for a new service for false advertisement saying they were going to give me a free phone when they said, "Oh it's going to be $200. You don't qualify for it," and I was going to get a phone on Friday and I canceled the next day to get my $122 back and the representative was rude and she's like, "Oh well. You have to just beat it with your bank because we have no regulation, no documentation saying that we were going to give you $122 back." If they don't give me my money back I'm going to report it to the bank because fraud.
Hello, Christina! We're truly sorry to hear about your frustrating experience with our customer support. That's definitely not the standard we aim for, and we sincerely apologize for falling short.
We've confirmed that your refund of $122.48 was successfully processed and posted to your account on September 3, 2025. You should see it reflected on your payment card within 3-5 business days.
Thank you for your patience and for bringing this to our attention. We're committed to doing better. If you have any further questions, please don't hesitate to reach out to our Customer Service department at (877) 820-7873. - A.M.
Reviewed Sept. 1, 2025
So far PureTalk has been excellent. There is one thing I miss from my old phone carrier is caller ID. It would be nice to have that back. In my line of work, I get multiple calls all day long. So knowing who is calling would be helpful. Thank you.
Hi, Faith! We're glad to hear you're enjoying your PureTalk service! Our plans include Caller ID as a standard feature. If it's not working on your phone, you may call our Technical Support team at 770-818-3918 for troubleshooting assistance.
We appreciate you being a valued PureTalk customer and thank you for your feedback! - A.M.
Reviewed Sept. 1, 2025
Best decision to swap from Verizon to PureTalk! We're saving $50 a month, and that includes the new cell I needed to buy, so once that's paid off we'll actually be saving $70/mo!!! The service reception is almost identical which was super important with how much I travel for work. We appreciate that PureTalk doesn't donate to UN-"Planned Parenthood"! The switch was easy, the representative was **, friendly, helpful, and walked us through the painless steps to swap. Just wish we'd done this sooner.
Hi, Jessica! We're thrilled you're getting great coverage and support while saving on your bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 29, 2025
My husband's phone died within 10 days of receiving the phone. We kept getting charged for 2 lines when we returned the broken phone. My phone gets very hot if I'm using it for over 15 minutes. Never told that Pure Talk uses refurbished phones to customers, not NIB phones. Several times a day, I get a message saying "no Internet or cell service."
Hello, Joan! We understand the frustration and difficulties you and your husband have experienced with your phones and service, and we sincerely apologize for the trouble this has caused. Your feedback is important, and we've reviewed your account to address your concerns.
When you submitted the return request for your husband's phone on June 4, 2025, we kept his line active so you would have the option to purchase a new device or transfer to a different carrier. His line was disconnected on August 7, 2025, and we have applied a $40 credit to your account for the two months of service charges.
The phones you received were brand new, not refurbished. We've included some tips below to help with the overheating issue you've described.
1. Reduce screen brightness and keep it at a comfortable level.2. Disable unused features like Wi-Fi, GPS, and Bluetooth.
3. Remove the phone case while charging or during heavy use.
4. Put unused apps into deep sleep by going to Settings > Device care > Battery > Background usage limits.
5. If the issue persists, check for software updates and optimize your device through the Device Care settings.
If the overheating continues to be excessive, you may file a claim for your phone through your Allstate Device Protection Plan. You can begin the process by visiting https://www.squaretrade.com/gethelp/.
We appreciate you bringing this to our attention. Your feedback is valuable and helps us improve our service. - A.M.
Reviewed Aug. 28, 2025
I have had no issues with Pure-Talk. EXCEPT: This far I have not received a bill (paper, as requested, or online, which I do not use). I am pleased, however, to know that my telephone service is supportive of our veterans/Military. Thank you. I am truly fortunate to have followed Sean Hannity's advice.
Hi, Sue! We're happy to hear you're enjoying our service. You may log into your portal at https://www.puretalk.com/account/login, select the Billing tab, scroll to Transactions, and select the paper icon to download your monthly invoices. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 27, 2025
I was skepical that a smaller company would provide the same level of service/coverage as the big guys. My skepticism was unfounded! I haven't had any trouble with coverage anywhere I've gone so far. There was initial concern that the changeover didn't work well, but only because I hadn't realized my iPhone 11 had a SIM card in it that would cause trouble...The PureTalk rep knew just what was wrong and once that card was taken out the conversion worked like a charm! I'm saving over $30/mo with PureTalk!
Hi, Sharon! It's wonderful to hear our service has exceeded your expectations and that you're saving over $30 per month! We're happy our support agent was able to resolve your activation issue quickly. Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 26, 2025
Company I left was making it very technically difficult to transfer my same phone and number, kept giving invalid info that made the process lengthy and confusing. Puretalk Customer Service Reps were quite patient and friendly.
Hello, Anita! We're sorry to hear you had some trouble transferring your service. We appreciate you letting us know, and we're glad our support team was able to help you get everything sorted out. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 25, 2025
I ported my phone number from Verizon to Puretalk yesterday and needed some minor assistance with the eSIM set up. The customer service rep (Pam) was wonderful. Our call was accidentally disconnected, she phoned me right back. She needed to refer me to Tech Support. He (Raoul) was so thorough, so helpful. It was a pleasure working with Puretalk. They clearly put the customer first. I am so glad I made the switch.
Hi, Valerie! We are delighted to hear that Pam and Raoul provided you with such an excellent customer service experience. We will share your feedback with them directly and with our leadership team. Thank you for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 25, 2025
I’ve been with Pure Talk about 4 years + and the couple times needed help Tech helped me with the most friendly, easy directions and patience, best call I ever made. Would go with this company again in a heart beat
Hi, David! Thank you for letting us know about your positive experience with our Technical Support team. We're happy we could assist you. Your feedback is very important to us, and we appreciate you being a valued PureTalk customer! - A.M.
Reviewed Aug. 25, 2025
The cellular reception is pretty poor. I rarely have a stable connection and often time don't have enough reception to make a phone call, go on apps, or look up directions. The price is not as low as I had hoped for, either. I'm pretty disappointed.
Hello, Denise! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Aug. 25, 2025
Great experience with port my phone to their company. It is very refreshing to always be able to speak to a real person not some AI. Very helpful and professional. Looking forward to a long relationship with a great company.
Hi, Mark! It's fantastic to hear you're enjoying our service and excellent customer support. Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 24, 2025
They are a professional, well-trained, patient, courteous service provider. You can feel their sincere wish to help you resolve your issues. You're going to want to send them cookies. They are so committed to satisfying you before the call has ended that you are left with confidence that you made the correct choice in subscribing.
Hi, Richard! That’s fantastic to hear! Providing excellent customer service is what we aim for, and it means a lot that you took the time to share your positive experience. Thank you for being a valued PureTalk customer—we truly appreciate your business. - A.M.
Reviewed Aug. 23, 2025
The service is excellent and the price... well, about half of what I was paying with Verizon!!
Hi, Claude! It's wonderful to hear that you're happy with the service and savings you're getting from PureTalk! Thanks so much for taking the time to share your positive experience. We truly appreciate your feedback and are so glad to have you as a customer! - A.M.
Reviewed Aug. 22, 2025
I just transferred from Verizon to Pure Talk because of the great savings. I am new to Pure Talk so cannot give a performance rating but I will tell you that their customer service department is filled with excellent people! They are polite and incredibly patient! Thank you to all!
Hi, Nancy! Thank you for sharing your positive feedback! We're delighted to hear that our customer support team provided you with excellent service and that you're saving money on your monthly bill. We appreciate you choosing PureTalk and value your business. - A.M.
Reviewed Aug. 22, 2025
Very helpful, friendly and explained in details. Everything I needed and was able to complete to my satisfaction quickly. If you need a good reliable phone service they are the best. Check out the types of service they offer.
Hi, Marilyn! It's fantastic to hear you're receiving excellent service and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 21, 2025
I am very pleased with my new service! All of the support personnel have been extremely helpful, and friendly! It’s been comforting, working with people who have a passion for helping. The quality of service was a main concern of mine. I live, and travel, in a rural, and mountainous region. I have not had any noticeable signs of questionable service, or connections. The billing service, and auto payment system works flawlessly! Thank You!
Hello, Donald! It's fantastic to hear you're receiving excellent coverage, even in rural areas! We strive to provide the best customer support and are happy we are meeting your expectations. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 21, 2025
It's been 7 days since Purtalk loss prevention closed my account without providing a reason. I was told the person did not leave any notes as to why and they haven't been back to work for anyone to ask them. I've worked with tech support for hours and they have no idea why I still have no service. I've been told three times that someone would reach out to me and have not received a single phone call on my non-Puretalk work phone.
Hello, Chris! We're so sorry to hear about the difficulties you've experienced with your account. We sincerely apologize for the frustration and inconvenience this has caused you. We have researched your account and confirmed that a callback request was submitted on 08/22/25 to our Loss Prevention team. An agent will be reaching out within 24-48 business hours to further assist you with your account. We appreciate your patience and understanding as we work toward a resolution. - A.M.
Reviewed Aug. 20, 2025
How would you like to respond to the fact that you are actively lying, baiting and switching trusting American families? FORMAL COMPLAINT AGAINST PURE TALK Pure Talk engaged in deceptive practices targeting a disabled U.S. Army veteran family. We cancelled Verizon based on their veteran-focused marketing with Mike Rowe. DECEPTIVE PRACTICES: Agent confirmed Samsung A14 compatibility during signup - this was FALSE. After 3 hours tech support and lost work time, they admitted A14 isn't supported. My brother (disabled veteran) has no service for 2 weeks but still charged. Refused full refund despite their documented error. Denied advertised "free phone" offer to new customers under 2 weeks. Supervisor "Tevin" offered no meaningful resolution. Executive team refuses calls
VIOLATIONS: False advertising on device compatibility. Bait and switch on free phone offers. Charging for non-functional service. Breach of veteran support commitments. THEIR FAILURES: Zero empathy for disabled veteran. Argumentative when confronted with their mistake. Demanding we pay for their error. Forcing purchase of new accessories. No compensation for time/inconvenience. All calls recorded. Pure Talk's treatment of disabled veterans contradicts their marketing claims. They refuse to remedy documented errors while charging for services they cannot provide. This is unacceptable, deceptive business practice.
Hello, Bryan! Thank you for reaching out and sharing your experience. We're truly sorry for the frustration you and your family have faced with PureTalk. We take great pride in our service and supporting veterans, and it's clear we fell short of your expectations.
We want to clarify a few points regarding your account:
While the Samsung Galaxy A14 is generally compatible with our network, some models, including your SM-S146VL, are locked to another carrier and cannot be used with our service.
The instant phone discount is exclusively available for new lines of service with a number transfer and cannot be applied to an existing PureTalk line.
We see that a supervisor offered you a $200 credit to make up for the inconvenience, which you didn't accept at the time. If you've had a chance to reconsider, please let us know. You can send us a direct message here or call our Customer Service team at (877) 820-7873.
We value your business and appreciate your patience as we work to find a solution. - A.M.
Reviewed Aug. 20, 2025
I switched from US Cellular and can not believe the difference in service. I live in a rural area so when US Cellular kept telling me that there was no service in my area I tended to believe them. After 20+ years paying their ridiculous monthly charges I was so done so I decided to take a chance with Pure Talk. I can't believe I am saving well over $1200 per year. Crazy. And once I switched to Pure Talk all of a sudden I was getting cell service anywhere I went. I spent so many years without service in key areas while paying high monthly bill. I wish I would have done it earlier. I would recommend Pure Talk if you are serious about saving real money for excellent service. Thanks.
Hi, Nancy! It's fantastic that you're getting great coverage and saving over $1,200 a year with PureTalk.
We'd love for you to share the savings with your friends and family. As a PureTalk customer, you can get a $50 credit for each person you refer who switches.
To learn more, check out our customer referral program: https://www.puretalk.com/customer-referral-program
Thanks so much for the feedback and for being a part of the PureTalk family! - A.M.
Reviewed Aug. 20, 2025
Great service excellent rates. Much less expensive than AT&T. They help right away and are very attentive. Straight forward billing. Excellent service. No hidden fees or charges. Predictable bill every month. I appreciate there are no surprises. Great company.
Hi, James! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 20, 2025
I have used my Samsung A16 5G purchased with my new account for a couple months now and am impressed. (That doesn't mean a lot because what I had previously had almost no service locally and only functioned as an emergency travel phone). However, it is rather easy to figure out - I'm not real tech savvy - and has been useful. A bit more than I paid for my pre-paid service where I only bought $10 as needed to have time available but compared to my friends, they wonder where I found cell phone service for such a great price. Granted, I bought the lowest program as I have no intention of over-using my phone but usefulness and affordability make this one a win.
Hi, Daniel! It's great to hear you're enjoying your new phone and our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 19, 2025
I helped my brother in law get a phone from PureTalk, as he needed a more up to date phone. He saw Mike Rowe endorsing it, so he thought it was a good deal. He has dyslexia so he needs a little help. He happens to have a mailing address and physical address, no big deal. Well customer service would not mail him the phone until he emailed a copy of his ID to verify physical address. It took him a few days to send it to me so I could forward it to Pure talk. When I tried to forward it the email was denied. Calling back we were informed the order had been canceled due to FRAUD- no email or no call to me about this. So he decided to try again but this time he was told he was not eligible for the free phone and would have to pay up front about $250 for the phone, plus $44 per month which is more than he pays for Verizon. Inconsistent company with no follow up that make assumptions. Total waste of time. Go elsewhere.
Hello, Lavonna! We sincerely apologize for the frustrating experience you and your brother-in-law encountered with his recent PureTalk order and for the lack of clear communication from our team. We understand how important it is to have a smooth ordering process, and we regret that we fell short.
To protect the security of the account and comply with our verification procedures, our Loss Prevention team may send an email requesting additional information, such as a government-issued ID, if any details on an order do not match. We regret that this process was not communicated to you both with greater clarity.
Please know that we're continuously working to enhance our verification process and provide secure, convenient alternatives. Your feedback is invaluable as we strive to improve the PureTalk experience. - A.M.
Reviewed Aug. 19, 2025
I signed up 1 year ago, and only had to call them once for help activating the Sims card. Their customer service is great, and my payment of $23 comes out of my account automatically every month, so I don't have to worry about it. I choose to add a $1.50 to my bill, to go to veterans. It's a great company.
Hi, Susan! We're so glad you're enjoying our service and support. We're proud to partner with America's Warrior Partnership, and your support helps us make a real difference for veterans. Thank you for being a PureTalk customer! - A.M.
Reviewed Aug. 18, 2025
I called PureTalk customer service about a voicemail issue. I got Jody in Tech & lucky me! She was knowledgeable, explained what she needed me to do clearly, called me back in 2 minutes like she said would. Most importantly, she fixed my problem!
Hi, Stacia! It's great to hear that Jody was able to resolve your voicemail issue so effectively and that you had such a positive experience. Your feedback means a lot to us, and we're so proud to have agents like Jody on our team. We will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 16, 2025
I don’t have very good service anywhere I am. I never lost service with my previous provider. The website won’t let me sign in. An error of some sort in your system for days. It is not easy to check my account. I like what you do with veterans but improve your service please.
Hello, Jacqueline! We understand how frustrating it is when your service isn't working as it should. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Resetting your network settings can also help resolve connectivity problems. You may visit https://www.puretalk.com/data for instructions.
Your feedback is important to us, and we appreciate you bringing this to our attention. We’re constantly working to improve our service, and your experience helps us do that. - A.M.
Reviewed Aug. 14, 2025
My experience with PureTalk has been a good one so far. I switched a few months ago and it has been working great. Let's just say I haven't had to call customer service yet. To me that is a plus. I set up the automatic payment so that has been working well. I don't feel overcharged at all.
Hi, Melissa! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 14, 2025
I thought my cell was with LifeWireless, offered through the Federal Lifeline Program, but I guess it's PureTalk. Confusing. Andrea, phone rep, was excellent today. However, phone reps are a toss up - I've had 2 others just hang up on me when dealing with a defective phone. Definitely great pricing for low use or budget customers. I recommend supplying your own phone, as theirs are cheap.
Hi, Mona! We're truly sorry to hear your previous calls to customer support were disconnected. That's definitely not the experience we want you to have. However, we're delighted that Andrea was able to resolve your issue and turn your experience around! Thank you for your valuable feedback and for being a PureTalk customer. We truly appreciate your business! - A.M.
Reviewed Aug. 13, 2025
Everyone has been very helpful. I don’t remember her name. Started with a B. She was great. My brother received a $50 referral fee. My first statement was half off. My total bill is over $100 less than the company I moved from. Thank you very much.
Hi, Patti! It's fantastic to hear you're receiving excellent customer support and saving over $100 with PureTalk! We truly appreciate your feedback and your business. Thanks for being a valued customer! - A.M.
Reviewed Aug. 13, 2025
Garbage. Customer service is probably the least helpful I've ever dealt with right up with Wells Fargo customer service. I live overseas a country that they deceptively say they service and by that they mean you can call that country from the United States. But once you are in that country you are SOL. I live here, I cannot receive an OTP to log into my account, adjust my plan, review my bill, I cannot access it, because PT refuses to allow OTP to be verified via email. They say it is a security risk, which is absolutely asinine. Why? Well I can OTP via email for my banking, retirement, government websites like VA which I use and any other website I can think of. But PT talk thinks they are the utmost secure service on the planet and therefore OTP is not safe via email. So I'm screwed.
I'm starting to believe someone thought up this situation and created the predicament I am in just to frustrate people like me. That's crazy right? No not if you've dealt with their completely unhelpful and at times rude customer service then you might start believing they like messing with their owns customers. Trying to get customer service to send me a copy of my invoice for reasons. They can't, why? Because for some reason I've submitted every piece of information they've requested except for a pin, I don't even remember creating and am almost certain I didn't, because it certainly would have been one I've already supplied if I did.
I lay in bed at night smiling about the day I get back to the US and cancel Pure Talk. I can't wait. I tell everyone I possibly can about the horrible service and treatment they give veterans like me. Why do I have continue to have them? Because I don't want to lose my number I've had for decades. Someday soon, someday soon Pure Talk I will be done with you. Do not get this service. It is the worst I have ever had. Maybe there is someone worse out there but I can honestly say you are probably better off with anyone else.
Hello, Kyle! We apologize for the frustration you've experienced with our two-factor verification process and understand your concerns about not having an alternative way to receive the one-time passcode. Your feedback is incredibly valuable, and we're actively exploring new options to make this process more flexible and convenient for all our customers.
Regarding your international service, we offer roaming in over 80 countries. Our plans include up to $20 in international roaming credits for calls, texts, and data. You can find a complete list of covered countries and learn more about our roaming services by visiting our website: https://www.puretalk.com/international-roaming.
We saw that you were recently able to verify your account information, and we sent a copy of your invoice via email. For your security, we always require verification of your name, ZIP code, and account PIN before we can release any personal account information. We appreciate your patience with this process.
Thank you for your patience and for bringing this to our attention. We're committed to improving your experience with us. - A.M.
Reviewed Aug. 12, 2025
I've been very impressed with the ease of switching from my old carrier to PureTalk mobile service. Customer Service was very supportive and made the transition from my old phone to my new Samsung phone extremely easy and painless. Mobile service has been excellent since I switched and my only regret is that I didn't switch to PureTalk service years ago. Also, as a veteran, I commend and appreciate PureTalk for offering a military service discount to others like myself. That discount just makes a great experience even better.
Hi, William! First, thank you for your service! It's fantastic to know you're enjoying PureTalk and the support you've received from our team. We're grateful for your feedback and truly value you as a PureTalk customer. Thanks for choosing us! - A.M.
Reviewed Aug. 12, 2025
I had a major issue with my iPhone setup. I called PureTalk to transfer my number to my new phone. It was a long process and he was gracious enough to hold on that call, until I was able to get my phone back up and running. I wish I could remember his name.
Hi, Gail! We're so happy to hear you had an excellent experience with our customer service team! Your feedback means a lot to us, and we truly appreciate you being a valued PureTalk customer. Thank you for your business! - A.M.
Reviewed Aug. 12, 2025
We just recently switched to PureTalk cell service. Customer service has been fantastic. We are looking forward to being longtime customers!! The pricing is the best we have found and their phone costs are 1/3 of what the other providers are charging for new phones.
Hi, Shari! We're thrilled to hear you're enjoying our excellent customer support and affordable prices! Thanks for being a valued PureTalk customer – we truly appreciate your business! - A.M.
Reviewed Aug. 11, 2025
I love the service that I have received. I love the phone and the service. The customers is top notch. I had a few very simple issues during set up and they were extremely helpful. Will recommend this company to anyone.
Hi, SA! It's great to hear you're enjoying our service and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 11, 2025
I just signed up and these negative reviews are making me nervous. Your prices are too high. You really should consider offering your customers who you're making money off of better perks. No senior discounts, no auto pay discount yet we're forced to use auto pay. I get the feeling you're money hungry co who doesn't care about older customers or customers at all, for that matter. Forcing people to stay with you 3 years or have to pay the discount back. No other company does that. Not even the big-name ones. This company seems like a scam to me. Treat your customers right, give them the perks they deserve, greedy company.
Hello, Lora! We understand your concerns and appreciate you reaching out. We're sorry to hear that some of the reviews you've seen have made you nervous. We value all our customers and strive to provide excellent service and value.
We regularly review our pricing to ensure it's competitive while allowing us to maintain the quality of service you expect. While we may not offer specific senior or auto-pay discounts, our focus is on providing overall value through reliable service and comprehensive features.
We are constantly working to improve our services and policies based on customer feedback. We appreciate you bringing these matters to our attention. - A.M.
Reviewed Aug. 11, 2025
Initial ordering seemed too complicated/drawn out. Then, had to receive a new SIM card to sync my phone. THEN, many apps/features wouldn't work, so had to contact customer service for a fix which seemed to correct the issue, but now some things keep recurring and I need to restart the phone intermittently. Can't say I'm overly pleased. Call/connection quality is good, but everything should work as well as with my prior provider.
Hello! We're sorry to hear about the difficulties you've encountered with our service. We understand the importance of having access to all your phone's features, and we sincerely apologize for the inconvenience this has caused.
For troubleshooting assistance, please call our Technical Support team at 770-818-3918.
We appreciate your feedback, as it helps us improve the PureTalk experience. - A.M.
Reviewed Aug. 11, 2025
PureTalk customer representative Cheyann was extremely helpful and giving me the information I needed to make a decision on whether to get a new line in Phone. She was very professional, kind, and knowledgeable. It was a great customer service experience compared to other companies.
Hi, Johnny! It's fantastic to know Cheyann provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com