PureTalk Reviews

Hello, Charles! First and foremost, thank you for your service. We apologize for any inconvenience you've experienced with your eSIM activation. To help resolve this issue, please follow these steps:

• Go to Settings > Cellular > Cellular Plans > Turn On This Line

If you've tried these steps and are still experiencing issues, please send us a private message. Include an alternate contact number and the best time to reach you. A Technical Support agent will call you directly to provide further troubleshooting.

We appreciate you bringing this to our attention. Your feedback helps us improve our service. - A.M.

Hello, Sherri! We're sorry to hear you're having trouble with your mobile data speed. It sounds like you might have reached your plan's high-speed data limit, which means your speed is reduced to 256 kbps until your next billing cycle. We understand this can be frustrating, and we apologize for any inconvenience it causes.

You can check your current and past data usage by logging into your Account Portal at https://www.puretalk.com/account/login and selecting the Plan tab. Your high-speed data allowance will reset automatically on your next bill date.

2. Resetting your network settings can help resolve connectivity issues. You can find step-by-step instructions on how to do this at https://www.puretalk.com/data.

We appreciate you bringing this to our attention. Your feedback is valuable and helps us continuously improve the PureTalk experience. - A.M.

Hello, Angela! We're so sorry to hear you're unable to utilize your mobile data. We sincerely apologize for the inconvenience this has caused you.

2. Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, John! That's great to hear our support team made your switch to PureTalk easy and that you're enjoying reliable service! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Orson! We're here to help! Here are some steps you can take to address common concerns with your phone's battery and voicemail.

4. Many apps continue to use power even when you're not actively using them. Check your settings to limit background activity for apps that aren't essential.

You can often resolve voicemail issues by resetting it through your PureTalk online portal. Simply log in at https://www.puretalk.com/account/login and select the Plan tab. For visual voicemail, please contact our Customer Service department. You can dial 611 directly from your PureTalk phone or call us at 1-877-820-7873.

Thank you for being a valued PureTalk customer! We appreciate your business. - A.M.

Hi, Stefano! We're delighted your transition to PureTalk was smooth, and that our Customer Service team was there to ensure a great experience! We truly appreciate your feedback and are glad to have you as a valued PureTalk customer. - A.M.

Hi, Rosemarie! We're delighted to know you're receiving reliable service with PureTalk! Thank you for your positive feedback and for choosing PureTalk! We truly appreciate your business! - A.M.

Hi, Frank! We're thrilled you're enjoying your PureTalk service! We extend our deepest gratitude for your father's incredible service to our country. As a veteran-owned company, we're especially proud to support U.S. veterans through initiatives like our 15% military discount and partnerships with organizations like America's Warrior Partnership. Thank you for sharing your positive feedback and for being a valued PureTalk customer. We truly appreciate your business! - A.M.

Hi, Mike! We're thrilled to hear you're enjoying our service and top-notch customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Chase! It's great to hear you're getting reliable 5G coverage and that our service is meeting your needs! We appreciate you letting us know about the website login issue and are actively working to improve our online experience. If you continue to have trouble accessing your portal, please dial 611 from your PureTalk phone or call us at 1-877-820-7873. Thanks for your feedback and for being a valued PureTalk customer! - A.M.

Hi, Mary! We're thrilled to hear your switch to PureTalk was smooth and our Customer Service team provided excellent support! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Daniel! We're thrilled to hear you're enjoying our service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Carlos! It's fantastic to hear your coverage has improved and that you're saving money with PureTalk! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Jeffrey! We understand how frustrating it is when your service isn't consistent. Local terrain, buildings, and trees can sometimes interfere with your signal, leading to weaker coverage. We sincerely apologize for any inconvenience this may cause.

To help get you the best possible service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.

Hi, Cathlene! It's great to hear you're receiving reliable service with PureTalk! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Danielle! We're sorry to hear you've had an unsatisfactory experience with our Customer Service team and are dealing with inconsistent coverage. We sincerely apologize for any miscommunication and the trouble this has caused you.

To clarify how our international roaming works, our plans include $5-$20 in international roaming credits each month. These credits cover calls, texts, and data usage when you're outside the U.S.

Your roaming balance is deducted per minute for calls, per message for texts, or per MB for data usage.  Once you have utilized your remaining balance, you will not be able to use your service until the balance is refilled. You will not be charged any overage fees.

You can add roaming credits in $10 increments anytime through your online account at www.puretalk.com/account/login by selecting the Add-Ons tab and choosing International Roaming. You may view your balance under the Plan tab.

For more details on international roaming, please visit https://www.puretalk.com/international-roaming.

We applied a credit to your PureTalk account on June 14, 2025, to compensate for the difficulties you experienced with international roaming.

Regarding your service issue, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing these issues to our attention. Your feedback is valuable and helps us improve our service. - A.M.

Hi, Harry! We're happy to hear you're enjoying our excellent customer support and affordable prices. We're sorry, however, that you're still having trouble with Wi-Fi Calling and RCS messaging.

Currently, we can only guarantee the Wi-Fi Calling feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices.

For RCS messaging, please ensure the correct app is set as the default by going to Settings > Apps > Default apps > Choose default app. We also recommend checking for the latest software and carrier updates on your phone by going to Settings > Software Update.

If the issue continues, please call our Technical Support team at 770-818-3918 for further investigation.

Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Nancy! That's wonderful to hear! We're so happy you had an excellent customer service experience with us. Our goal is to provide the best in-depth support, and knowing you're satisfied truly makes our day. Thank you for your valuable feedback and for being a PureTalk customer! We appreciate your business. - A.M.

Hi, Sherry! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Renee! That's wonderful to hear! We're delighted our customer support team provided you with an excellent experience. We're committed to offering the best possible service, and your satisfaction means a lot to us. Thank you for your kind feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hi, Cindy! It's great to hear you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for switching to PureTalk! - A.M.

Hello, Michael! While we do offer Wi-Fi Calling, we can only guarantee its functionality for iPhone 6S and newer models. Unfortunately, we can't ensure full compatibility for all Android devices at this time. We understand the importance of having access to this feature and apologize for the inconvenience. We appreciate you bringing this to our attention. Your feedback is truly valuable as we work to improve our services. - A.M.

Hello, Harold! We understand the frustration of service interruptions. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Joseph! We're so glad your switch to PureTalk was smooth and that you're enjoying reliable coverage. Thanks for sharing your positive experience – we truly appreciate your business and value you as a PureTalk customer! - A.M.

Hi, Liz! We understand the importance of having reliable coverage and apologize for the interruptions you experienced.

Please ensure your device has the latest software and carrier updates. You can check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, David! It's great to hear you're happy with PureTalk's reliable coverage and our US-based customer support! We truly appreciate your positive feedback and your business. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Jerome! We're sorry to hear you're unhappy with your phone and experiencing issues. We recommend filing a claim for your phone through your Allstate Protection Plan at https://www.squaretrade.com/gethelp. They can determine if your phone can be repaired or will need to be replaced. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Ed! We're so sorry to hear our service has not met your expectations. We understand the frustration of subpar service, and we sincerely apologize for the trouble this has caused you.

To clarify, once you've used all your high-speed data, your speeds are reduced to 256 kbps until your plan renews. You'll still have access to data, but it will be at a slower speed. You can find more details about our broadband services on our website: https://www.puretalk.com/cell-plans.

2. Resetting your network settings can often resolve connectivity issues. You can find instructions on how to do this here at https://www.puretalk.com/data.

We appreciate you bringing this to our attention. Your feedback is important as we work to improve our services. - A.M.

Hi, Joan! We're happy to hear you're enjoying your PureTalk service. We want to extend our deepest gratitude to your family for serving our country. We're proud to support veterans through our partnership with America's Warrior Partnership. To learn more, you may visit https://www.puretalk.com/roundup. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Bill! We're so sorry to hear about the difficulties you experienced with activating your service. We sincerely apologize for the mix-up with your lines and the delay with the replacement SIM card. We understand how frustrating this has been and regret the inconvenience this has caused. We’d appreciate the opportunity to investigate this matter further. We’ll send a private message shortly to gather your account information. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Jeff! We're sorry to hear you're experiencing issues with international calling and accessing data. We apologize for the inconvenience this has caused. Please follow the steps below:

3. Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before.

Regarding international roaming, each of our standard plans includes roaming credit each month. Once this complimentary credit has been utilized, additional credit must be purchased by logging into your Account Portal and selecting the Add-ons tab. You may review the roaming rates by visiting our website at https://www.puretalk.com/international-roaming. -M.S.

Hi, Bob & Therese! It's fantastic to hear you're receiving excellent coverage and customer support while taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Vincent! We're thrilled to hear our support agents provided you with an amazing customer service experience and helped you with your account! It's especially great to know our team was attentive and reassuring when discussing account security. Thank you for your feedback and for being a valued PureTalk customer. We truly appreciate your business! - A.M.

Hello, Adam! We are truly sorry to hear that your experience with PureTalk hasn't met your expectations. We understand it's frustrating when your data speed slows down. Once you hit your high-speed data limit, your speed is reduced to 256 kbps.

We want to make sure you have the best possible experience, and we sincerely apologize for any inconvenience this has caused.

Please don't hesitate to reach out to our Support Team. You can reach us via our Contact Form at https://www.puretalk.com/contact or through live chat on Facebook, Instagram, and X (Twitter).

Thank you for bringing this to our attention. Your feedback is valuable and helps us improve. - A.M.

Hi, Charles! We're thrilled to know our customer support team provided you with a smooth transition! Delivering excellent support is incredibly important to us, and your feedback means a lot. Thank you for being a valued PureTalk customer – we truly appreciate your business! - A.M.

Hello, Jacqueline! We're so sorry to hear you've been experiencing issues with our service. We sincerely apologize for the mix-up with your replacement SIM and for the trouble this has caused.

We're committed to getting this resolved for you. An agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.

Please ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.

Hello, Conchetta! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Amy! We understand how frustrating it can be to have limitations for group messaging. Unfortunately, we currently only support group messages of up to 10 recipients. We sincerely apologize for any inconvenience this may cause. Thank you for sharing your feedback. It is valuable and helps us continuously improve our service. - A.M.

Hello, Mark! We understand your frustration with the service issues you're experiencing and sincerely apologize for the disruption.

We've checked your account and see that a troubleshooting ticket was submitted to our Technical Support team. They tried to reach you on May 24, 2025, but were unsuccessful.

We'll be sending you a private message shortly to get the best contact number and time to reach you so we can resolve this as quickly as possible.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.

Hello, Anthony! We are truly sorry to hear your PureTalk experience hasn't been what you expected. We sincerely apologize for the error with your order and any frustration this caused. Providing excellent customer service is incredibly important to us.

We've checked your account and confirmed your order was refunded on March 6, 2025. Additionally, we've applied a $5 credit to your account to cover the cost difference for your plan, which will be applied to your next bill.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Roz! It's fantastic to hear you're receiving excellent coverage and saving $100 a month with PureTalk! Thank you for sharing your feedback and for being such a valued customer. We truly appreciate your business! - A.M.

Hi, Joylynn! We're so glad to hear you had an excellent customer service experience! That's always our top priority. Thanks for sharing your feedback and for being such a valued PureTalk customer. We really appreciate your business! - A.M.

Hello, Kelly! We're so sorry you had trouble getting your service started. We sincerely apologize for the mix-up with your SIM card order and any inconvenience it caused.

Please don't hesitate to reach out if you have any questions or concerns. You can connect with our Support Team through our Contact Form at https://www.puretalk.com/contact, or for live chat, find us on Facebook, Instagram, and X (Twitter).

Your feedback is important to us, and we appreciate you bringing this to our attention. It helps us improve the PureTalk experience. - A.M.

Hi, Rachel! We're happy to hear you're enjoying our service! To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Donald! We're so sorry to hear about the issue with your canceled account and the pending refund. That's definitely not the experience we want you to have.

We'd be glad to have a member of our leadership team reach out to you directly to help resolve this. We'll send you a private message shortly to get the best contact number and a convenient time to reach you.

Thanks for bringing this to our attention. Your feedback is really important and helps us improve the PureTalk experience. - A.M.

Hello, Stacy! We're so disappointed to hear about the trouble you've had with your recent Apple Watch purchase. We understand how frustrating it is to receive incorrect information, and we sincerely apologize for the miscommunication regarding our watch service and the mix-up with your order.

Currently, we do not support the Family Setup feature for Apple Watches. To use our service, Apple Watches must be paired with an existing line on your PureTalk account.

Covington, GA 30014

We're committed to making this right. We've applied a $55 credit to your account in addition to the $20 credit you've already received for the inconvenience this has caused.

To ensure your correct watch is set up smoothly with your husband's line, we'd like to have a dedicated Technical Support agent contact you directly. We'll send you a private message shortly to find the best time and phone number to reach you.

Thank you for bringing this to our attention. Your feedback is truly valuable as it helps us continuously improve our service. - A.M.

Hi, Michael! That's fantastic to hear you've had a smooth transition to PureTalk and are enjoying our service! We truly appreciate you being a customer.

As a veteran, you're eligible for our 15% Military Discount. It's our way of saying thank you for your service to our country. You can learn more about how to apply the discount by visiting https://www.puretalk.com/military-discount-plans.

Thank you again for your service and for choosing PureTalk! - A.M.

Hi, Joyce! We're thrilled to hear you're enjoying our service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Reiner! We're so glad our Technical Support team was able to provide you with an excellent customer experience and get your visual voicemail set up quickly. Thank you for sharing your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Jessica! We're sorry to hear you're having trouble accessing data on Maps and other Google apps. We know how frustrating service disruptions can be, and we sincerely apologize for the inconvenience.

We recommend ensuring your phone has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

If the issue continues, please don't hesitate to contact our Technical Support team at 770-818-3918. They will be happy to provide additional troubleshooting steps.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Carole! We're sorry to hear you're experiencing issues with your phone. To help optimize performance, please ensure your phone has the latest software and carrier updates. You can check for these updates in your phone's Settings menu under Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

If the issue persists, please don't hesitate to contact our Technical Support team at 770-818-3918. They'll be happy to provide more troubleshooting assistance.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.

Hello, Charles! We've confirmed that your Military Discount was successfully applied to your account on February 14, 2025, and you'll see this reflected on your monthly invoices. You can access your invoices anytime by logging into your portal at https://www.puretalk.com/account/login and navigating to the Billing tab.

We haven't yet received your tax exemption form. To ensure it's processed promptly, please send a copy via email to info@puretalk.com. Once we receive it, we'll forward it to the appropriate department.

Thank you for your feedback; it's invaluable as we continuously strive to enhance the PureTalk experience. - A.M.

Hello, Mary! We're so sorry to hear about the trouble you've had transferring your service. We understand how frustrating delays can be, and we sincerely apologize for the inconvenience.

We would appreciate the opportunity to investigate this matter. We'll send you a private message shortly to get your account details.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Guy! While we're happy to hear you're saving with PureTalk, we're sorry your coverage hasn't been what you expected. We operate off of AT&T's GSM network and towers. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Leslie! We're sorry to hear you experienced difficulties during your transition to PureTalk. Our goal is to make switching easy, and we regret that we didn't deliver on that promise for you.

We've enabled visual voicemail for both lines on your account. Please restart your phones and test the feature. Please note that while visual voicemail is fully supported on iPhone 6S and later, its functionality on Android devices can differ.

If you have any further questions or need assistance, please don't hesitate to contact our Support Team. You can reach us via our Contact Form at https://www.puretalk.com/contact or through live chat on our social media channels (Facebook, Instagram, X). Alternatively, you can dial 611 from your PureTalk device or call 1-877-820-7873.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Don! We completely understand your frustrations with our service and are so sorry to hear we have not met your expectations.

Coverage may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause. To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update. Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

While we don't roll over any unused data, customers can adjust their service plans at any time to fit their needs. You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to change your service plan.

We have checked your account and confirmed a 2GB Cellular Data Top Up was purchased and added to your line ending 3289 on 04/30/25. The transaction can be seen under the Billing tab of your portal.

Thank you for bringing these concerns to our attention. Your feedback is incredibly valuable as it helps us identify areas where we can enhance our service and provide a better experience for all our customers. - A.M.

Hi, Julie! It's wonderful to hear that Brianna provided an amazing customer service experience! We're thrilled to know she went above and beyond. We love celebrating our top agents and will make sure to share your feedback with her and our leadership team.

Thank you for taking the time to let us know, and for being such a valued PureTalk customer. We truly appreciate your business! - A.M.

Hi, Love! We're thrilled to hear you're enjoying your service and our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Douglas! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

We're committed to resolving your issue, and a Technical Support agent will be reaching out to you to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Michael! We're happy to hear you're enjoying our service! If you are still receiving unwanted calls, we recommend blocking any unknown callers through your phone's call settings. You may also download a third-party call-blocking app and register your number on the Do Not Call list at https://www.donotcall.gov/. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Garry! It's wonderful to know you're experiencing excellent coverage and customer support while saving on your monthly bill. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hello, Thomas and Deborah! While we appreciate your positive feedback regarding our service and customer support, we understand the need for more diverse payment options. For customers who choose not to enroll in Autopay, we offer the option to submit payments via check to PO Box 2840, Covington, GA 30015. Please be advised that a $5.00 transaction fee will be applied to all payments made outside of our automated system. Checks received after the payment due date will be applied to the subsequent month's balance, and the current balance will remain payable. We value your feedback, as it is instrumental in our ongoing efforts to enhance the PureTalk experience. - A.M.

Hi, Thomas! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, August! We're thrilled to hear you're experiencing uninterrupted service at a significantly reduced cost compared to your previous provider. Should you need any assistance, we are here to help! Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 611 from your PureTalk phone or 1-877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Joel! Thank you for sharing your positive experience with Lekeisha! We are pleased to hear that she provided you with excellent customer service. Your feedback is valuable, and we will be sure it is shared with Lekeisha and our leadership team in recognition of her performance. Thank you for choosing PureTalk! We truly appreciate your business! - A.M.

Hello, Brian! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! We offer visual voicemail, but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, William! We're happy to hear you had a smooth transition to PureTalk and that you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, James! We're thrilled to know our support team was able to help improve your service! We are committed to providing exceptional customer support and are pleased that they assisted you. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Details can be found at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Robert! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Renee! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Jo-Ellen! We're thrilled to hear you're receiving great coverage, even in rural areas! It's great to know our customer support team provided a positive experience and was able to assist you with your payment information. We truly appreciate your feedback and your continued business with PureTalk! - A.M.

Hello, Andrew! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

If you need further assistance, please don't hesitate to call our Technical Support team at 770-818-3918.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Mark! We're delighted to know you're enjoying PureTalk's service and value. Did you know that as a valued customer, you can also benefit by referring friends and family? Earn a $50 credit for each successful referral through our program: https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, James! We're thrilled to hear you're receiving great coverage and taking advantage of our affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for choosing PureTalk! We truly appreciate your business! - A.M.

Hello, James! We understand this situation with your phone replacement has been frustrating, and we sincerely apologize for the inconvenience and miscommunication. Our records show that the original model was no longer available, and a refund was processed for your order.

If you have any questions or concerns, please don't hesitate to reach out to our Customer Service team. You can call us directly at 611 from your PureTalk phone or 1-877-820-7873. We're also readily available through our Contact Form at https://www.puretalk.com/contact and via live chat on our Facebook, Instagram, and X (Twitter) pages.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Alex! We're delighted to hear about the amazing service you received from Nicole! Your feedback is incredibly valuable to us as we continually strive to provide the best possible experience. We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for being a valued PureTalk customer and for helping us recognize our outstanding team members! - A.M.

Hi, Max! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Robert! We're truly sorry to learn about the poor experience you had and that your letter hasn't received a response. We understand this must be incredibly frustrating, and we sincerely apologize for the added trouble this has caused.

We've located your letter and are prioritizing a response for you. You can expect to hear from us soon. Thank you for your patience and understanding as we work to make things right. - A.M.

Hello, Nancy! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Mark! We're thrilled to hear that you're enjoying your PureTalk service and saving money on your monthly bill! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Greg! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Bonnie! Please accept our sincere apologies for the service disruptions you experienced and any inconvenience this may have caused.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.

Hi, Donald! It's fantastic to hear you're enjoying our service and receiving excellent customer support! Visual voicemail keeps new, unsaved messages for 30 days before they're deleted. For basic voicemail, that timeframe is 14 days. To make sure you don't lose anything important, we suggest saving those messages.

You can enable visual voicemail by calling our Customer Service team at 611 from your PureTalk phone or by dialing 1-877-820-7873.

Thanks again for your feedback and for being a valued PureTalk customer. We really appreciate your business! - A.M.

Hello! It's fantastic to know you're enjoying our service! We appreciate your patience with the initial hold time and are so glad your subsequent call was answered promptly. Minimizing wait times is a top priority for us, and your feedback helps us get there. Thanks for being a valued PureTalk customer!- A.M.

Hi, Scott! We're so glad you're enjoying your PureTalk service and that our support team has been helpful. Thank you for taking the time to share your positive feedback. We truly appreciate your business and are happy to have you as a valued member of the PureTalk family. - A.M.

Hello, Christopher! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

We're committed to resolving your issue, and a Technical Support agent will be reaching out to you to provide further assistance.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Jeannie! While we're happy you're receiving great customer support, we understand your frustration with the ongoing service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Gary! We sincerely regret your recent interaction with our Customer Service did not meet your expectations. Transparency regarding our monthly plan costs and service details is something we take very seriously. We appreciate you speaking with a supervisor, who advised you that the $5 manual transaction fee would be waived when you make payments through your online account at https://www.puretalk.com/account/login.

We have verified that the $5 fee was indeed not applied to your payment on April 3rd, 2024. To ensure a smoother experience in the future, we encourage you to utilize the online portal for payments. Our dedicated Support Team remains available to assist you with any further questions or concerns through our contact form at https://www.puretalk.com/contact and via live chat on Facebook, Instagram, and X (Twitter). Thank you for bringing this to our attention. Your feedback is crucial for our ongoing efforts to improve the PureTalk experience. - A.M.

Hi, Bob! It's fantastic to know your transition to PureTalk went smoothly. We truly value your feedback and are so grateful to have you as a PureTalk customer. Thank you for choosing us! - A.M.

Hi, Paulette! It's great to hear you're enjoying our service and affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Wow, Jeff! It's amazing to hear you have saved over 200% by switching to PureTalk! We're so glad you're having a great experience with PureTalk. Your positive feedback means a lot to us. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hi, Deberah! We're thrilled to hear you had a seamless transition and that you're enjoying our service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Clive! We're so happy to hear you had such a positive experience with our team! Making sure our customers feel well-supported is always our goal. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Warren! We understand how frustrating it must have been to experience difficulties with your landline number transfer, and we are truly sorry for the inconvenience this caused you. To show our sincere apologies, we've applied a credit to your account, which you'll see reflected on your next bill.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Deb! We're thrilled to hear Hannah provided such amazing customer service! Your feedback is incredibly valuable as it helps us recognize and celebrate our outstanding team members like her. We'll definitely pass your kind words along to Hannah and our leadership. Thank you for being a PureTalk customer!- A.M.

Hello, Paul! We understand activating your phone hasn't gone smoothly, and we're truly sorry for the hassle and frustration this has caused. It's definitely not the experience we want you to have. To show our sincere apologies, we've applied a credit to your account, which you'll see reflected on your next bill.

Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

Please ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Kathy! We're so glad our support teams were able to assist you with your transfer and provide you with a great experience. Thank you for choosing PureTalk! We truly appreciate your business! - A.M.

Hi, Dennis! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Karel! It's fantastic to hear you're receiving excellent coverage and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Susan! We understand your disappointment that our service didn't meet your expectations. To qualify for the free phone promo, you must activate a new line of service, port an existing phone number, and enroll in AutoPay. Activation must occur within 30 days. Additionally, you must select and maintain the $35 or higher plan and Device Protection Plan for the 36-month conditional sales agreement. To learn more, visit https://www.puretalk.com/landing/HPFREEA26.

We have sent you an email with further information regarding your initial sales call and the terms of our device promotions.

Unfortunately, this promotion is for new lines only and cannot be applied to existing PureTalk accounts. While upgrade discounts aren't available, we offer financing through PureTalk and Affirm. You can explore these options and order a new device via the Upgrades tab in your Account Portal: www.puretalk.com/account/login.

As a token of our sincere apologies for the inconvenience, we applied a bill credit to your account on March 11, 2025. This credit was reflected in your subsequent bill on March 13, 2025. We truly value your business and hope this resolution helps to regain your trust in PureTalk.

Your feedback is invaluable to us as we continuously strive to improve the PureTalk experience. If you feel your concerns have been addressed, we would appreciate it if you would consider updating your review at your convenience. - A.M

Hello Matthew! We are pleased to hear that you have received excellent customer service and are benefiting from cost savings since switching to PureTalk.

We would also like to inform you about our customer referral program, where you can earn a $50 credit for each successful referral of family and friends. For more details, please visit https://www.puretalk.com/customer-referral-program.

Thank you for your valuable feedback and for being a valued PureTalk customer. We truly appreciate your business. -M.S.

Hi Kellie! We are delighted to hear that you have experienced reliable coverage with PureTalk, even in more remote locations.

We encourage you to share your positive experience and the value of our service with your friends and family. We also offer a referral credit on your monthly service bill for successful referrals. You can find more information about our referral program by visiting https://www.puretalk.com/customer-referral-program.

Thank you for your valuable feedback and for being a valued PureTalk customer. We truly appreciate your business! -M.S.

Edited 04/16/2025:

Hello Thomas,

We appreciate you bringing your concerns regarding the activation process to our attention. Please accept our sincerest apologies for the inconvenience you encountered.

As a follow-up to your review, we contacted you by email on April 15, 2025.

To demonstrate our commitment to your satisfaction, we have processed a complete refund for your initial order purchase. We understand that your phone number was not transferred to PureTalk and therefore should remain active with your existing carrier.

We sincerely hope that this resolution helps to restore your confidence in PureTalk. Should you feel that your concerns have been appropriately addressed, we would be grateful if you would consider revising your review rating at your convenience.

Thank you for being a valued PureTalk customer. We hope you will consider PureTalk again in the future if your wireless requirements change. -M.S.

Hello Thomas! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience you have been caused.

Following a review of your account, we can confirm that your service has been cancelled. We understand your frustration regarding our porting process and wish to clarify that any necessary updates to porting information are communicated to our customers via email.

Please be advised that a refund of $30.98 has been processed today, April 14, 2025. Kindly allow 3 to 5 business days for this amount to be reflected in your original payment method.

We appreciate your valuable feedback, as it helps us improve our services. We hope that you will consider PureTalk again in the future should your wireless needs align with our offerings. -M.S.

Hi, William! We're so glad you're enjoying your service and our excellent support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Jo Ann! It's fantastic to hear you're receiving excellent service and customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello Rod!

It was a pleasure speaking with you earlier today, April 15, 2025. This serves to confirm that the bill credit we discussed has been applied to your account. This credit will be applied to your subsequent billing cycles until the full amount has been utilized.

A trouble ticket has been submitted to investigate the network in your area. Once an update is available, we will contact you directly for further assistance.

We sincerely hope that this resolution has helped to restore your trust in PureTalk. If you feel that your concerns have been adequately addressed, we would be grateful if you would consider updating your review rating at your convenience. Thank you for being a PureTalk customer, we truly appreciate your business! -M.S.

Hello, Rod! We understand your frustration with the service issues you're experiencing. Outdoor coverage can be different from indoor coverage due to factors like local terrain and buildings, and we sincerely apologize for any inconvenience this may be causing.

To help optimize your service, we recommend a couple of steps. First, please ensure your device has the latest software and carrier updates by navigating to Settings > Software Update (or Settings > General > Software Update on some devices). Second, you can try resetting your network settings by following the instructions at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve the PureTalk experience. - A.M.

Hi, Jonathan! That's fantastic to hear you're enjoying your service and saving money! As a valued PureTalk customer, you can also earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! We truly appreciate your business! - A.M.

Hello Nydia! We're thrilled you're having an excellent experience with PureTalk! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hello Karla! Thank you for taking the time to share your feedback with us. We sincerely regret to hear about the service issues you have been experiencing with PureTalk, and we want to express our deepest apologies for the frustration and inconvenience this has caused you. We understand how important reliable service is, and we are truly sorry that your experience has not met those expectations.

We recognize that coverage can sometimes be affected by factors such as terrain or local building structures. To help you restore your phone's functionality, we would like to offer some troubleshooting steps. Please see the instructions below for your specific device:

3. Go to www.puretalk.com/data and follow the instructions to update your APN settings.

3. Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before.

Regarding your inquiry about early device payoff, we would be happy to assist you with that. Please contact our Customer Service team directly at 1-877-820-7873, and they will be able to provide you with the necessary information and guidance.

Your feedback is incredibly valuable to us. We take your suggestions seriously and will certainly give them careful consideration as we continuously strive to improve our services.

Thank you for bringing these matters to our attention. We truly appreciate your understanding as we work to resolve these issues and improve your experience with PureTalk. -M.S.

Hi Jean! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a referral credit on your monthly service bill! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hello Vincent! We regret to hear about the high-speed data issues you are experiencing. Please accept our apologies for the inconvenience.

Once the allotted high-speed data has been utilized, your device will begin using low-speed data. The high-speed data will be refilled on the billing date, provided billing is successful.

If additional high-speed data is needed during the billing cycle, it may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please note, there is a high-speed data limit of 60GB per month. Thank you for sharing your experience and for being a valued PureTalk customer. We truly appreciate you choosing PureTalk! -M.S.

Hello, Kristina! We understand how frustrating service issues and poor customer support can be, and we sincerely apologize for the inconvenience you've experienced. We are committed to making things right. An agent will be reaching out to you shortly to provide further assistance. Thank you for bringing this to our attention – your feedback is invaluable in helping us improve. - A.M.

Edited 04/16/25:

Hello Kristina,

Our Technical Support team contacted you on April 7th to further assist you with your service issue. They attempted to follow up with you on the 9th, 10th, and 11th. However, they were unable to reach you and left a voicemail. If you are still in need of assistance, please feel free to reach out to Technical Support directly at 770-818-3918. If the issue is resolved, we would truly appreciate it if you would consider updating your review rating at your convenience. Thank you for being a valued PureTalk customer. We truly appreciate your business. - A.M.

Hello, Peter! We understand the frustration of limited service. Please keep in mind that outdoor coverage can differ from indoor coverage due to factors like terrain and structures in your area.

To try and improve your connection, please ensure your device has the latest software and carrier updates (Settings > Software Update or Settings > General > Software Update) and then reset your network settings by following the steps at www.puretalk.com/data.

We apologize for this inconvenience and appreciate your feedback, which is valuable for our ongoing improvements. If the issue persists, please contact our support team for further assistance. We are available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. - A.M.

Hello, Joseph! We understand how frustrating it is to experience issues when transferring your service to a new carrier. Porting delays can occur if the information submitted to your new carrier doesn't precisely match your PureTalk account details. Regarding our cancellation policy, we do want to clarify that we do not offer refunds for unused service. We apologize for any confusion or inconvenience this may have caused. You can review our full Terms of Service at https://www.puretalk.com/terms. We value your feedback and will use it to improve our processes and communication. - A.M.

Hi, Cindy! It's fantastic to know Colton assisted with adding a line for your mother and provided an amazing customer service experience! We're proud to have him on our team and will share your feedback with him and our leadership team. Thank you for choosing PureTalk and for sharing your experience! - A.M.

Hi, Dana! We're thrilled to know you're saving 1/3 on your monthly bill and receiving excellent customer support! Thank you so much for sharing your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Jesse! We're thrilled you're benefiting from our great coverage, support, and savings. You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to add a new line. We appreciate you choosing PureTalk! - A.M.

Hello, Ruth! We understand your frustration and sincerely apologize that phone discounts are not currently available for existing lines of service. We are continuously working to improve our offerings and your feedback is invaluable in that process. Thank you for being a PureTalk customer. - A.M.

Hi, Vicky! We're so glad to hear your transition to PureTalk was smooth, thanks to our support team! We take pride in providing exceptional support alongside affordable plans. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hello, Daniel! We're sorry to hear that you're experiencing service issues. Coverage can be impacted by various factors, such as local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If these steps don't improve your service, our Technical Support team is available at 770-818-3918. We appreciate your patience and want to ensure you have a reliable connection. - A.M.

Hi, Morgan! We're so glad you're taking full advantage of the free international calling and enjoying our service! Providing seamless connectivity for our customers is our top priority. Thank you for choosing PureTalk! - A.M.

Hello, Glen! We're truly glad to hear our support team was helpful. However, we sincerely apologize for the issues you encountered with your new phones. That's absolutely not the experience we want for you. To fully understand what happened and make things right, we'll send you a private message shortly to gather your account details. We're committed to resolving this and ensuring your satisfaction. Thank you for bringing this to our attention; your feedback is invaluable in helping us improve. - A.M.

Hi, Mark! We're so happy to hear our team is providing you with excellent customer support through calls and emails! They work hard to ensure every customer has a positive experience. Thank you for recognizing their efforts and for being a PureTalk customer. We appreciate your business! - A.M.

Hello, Mark! We're absolutely delighted to hear you're enjoying such significant savings and receiving excellent support from our Customer Service team. Delivering exceptional value and service is our priority, and we're so glad we're exceeding your expectations. Thank you for being a PureTalk customer! - A.M.

Hi, Billy! It's wonderful to hear that our support team made your eSIM activation smooth and resolved your issue. Excellent customer support is our priority. Thank you for your feedback and for being a valued PureTalk customer! - A.M.

Hello, Tim! We're thrilled you're saving 65% and getting excellent support with PureTalk! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thanks for being a valued customer! - A.M.

Hello, Peter! We are thrilled to hear you've had such a positive experience since switching to PureTalk! Thank you so much for taking the time to share your feedback.

We're delighted that you're enjoying our affordable plans, the device selection, and our excellent Customer Service. It's especially wonderful to know that adding your son to your plan was so quick and easy – under half an hour is exactly the kind of seamless experience we strive for.

We appreciate you recognizing the great work of our team. We're committed to providing affordable, reliable service and outstanding customer support. Thank you for choosing PureTalk and for being a valued customer! -C.H.

Hello, Jeanie! We're truly sorry you're experiencing difficulties with account verification. The one-time passcode for portal access is designed to enhance security by requiring an active line. While we understand this can be inconvenient if you don't have access to the line, it's a necessary measure to protect your account. We're actively reviewing our verification processes to find more flexible solutions. Thank you for your feedback, which is crucial in helping us improve. - A.M.

Hello, Elizabeth! We appreciate you taking the time to share your positive experience. It is great to hear that your transition from your previous carrier to PureTalk has been so smooth. We are glad that the service has met your expectations, and that you are enjoying the international credit. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Edward! Thank you for sharing your feedback on your experience with PureTalk. We're pleased to hear that your setup and installation process was smooth and that you've generally found our service reliable.

We understand your concern regarding the recent lapses in internet service you've experienced since early February 2025. We apologize for any inconvenience this has caused. We recognize the importance of consistent and reliable service, especially when you're relying on broadband internet outside of Wi-Fi.

We're constantly working to improve our network infrastructure and data quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. Thank you for being a PureTalk customer! -C.H.

Hello, John! We understand your frustration with the data issues you experienced. This is not the level of service we aim to provide, and we understand your frustration.

We're constantly working to improve our network infrastructure and data quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, William! We're thrilled to hear you're happy with your switch to PureTalk! It's fantastic that you're finding our service just as good as your previous carrier at a much more affordable price.

We understand your disappointment about not receiving the 50% discount on your first bill, and we apologize for any confusion or inconvenience that may have caused. We added a one-time courtesy credit of $11.05 to the account. Thank you for your positive feedback and for choosing PureTalk! We truly appreciate your business! -C.H.

Hello, Keith! We understand your frustration with the persistent alerts you're experiencing on your phone. We want to clarify that these alerts are not generated by PureTalk. It appears that the device, or a specific application installed on it, may be responsible for these notifications.

Based on this information, we cannot directly remove these notifications from the device. We recommend contacting the manufacturer of your Blu G53 device for assistance in disabling these alerts.

We apologize for any inconvenience this has caused. We value your business and understand that constant alerts can be disruptive, especially for business purposes. We appreciate you bringing this to our attention, and we hope the manufacturer can provide a solution. If you have any further questions or require assistance with your PureTalk service, please don't hesitate to contact us. -C.H.

Hello, Cristie! That's wonderful to hear! We're so glad Mitzi was able to provide you with such immense help with your new phone issue. It's fantastic that she made the process smooth, starting from your account login. Clear communication is essential, and we're proud to offer that.

We're delighted that you found Mitzi pleasant and helpful – a winning combination, indeed! We'll be sure to pass along your positive feedback to her. Thank you for sharing your experience and for being a valued PureTalk customer! -C.H.

Hello, Amy! Thank you so much for your wonderful review! We're thrilled to hear you've had such a smooth experience with PureTalk over the past two months. We're especially glad you appreciate our clear, helpful representatives.

Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. We're delighted you'd recommend us and look forward to continuing to provide you with excellent service! -C.H.

Hello, Ted! We're truly sorry you encountered difficulties transferring your service to PureTalk. We understand the frustration this caused and apologize for the inconvenience. While we prioritize account security by requiring the account holder to request transfer PINs, we acknowledge that the process should have been smoother.

We're pleased our Technical Support team resolved your text and data problems. Your feedback is valuable, and we'll use it to improve our procedures.

If you have any further concerns, please don't hesitate to contact us through our contact form at https://www.puretalk.com/contact or via live chat on our social media platforms.- A.M.

Hello, Aaron! We regret to hear you were unable to finance a new device. Please remember that we also offer device financing with Affirm. If you'd like to learn more, don't hesitate to call our Customer Service team at 1-877-820-7873. We assure you our weebsite at www.puretalk.com is operational nd fully functioning. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Lora! That's wonderful to hear! We are delighted that you're so happy with your PureTalk service and impressed with our Customer Service department.

We truly appreciate you taking the time to share your positive experience and your commitment to recommending PureTalk to others. Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

Thank you for choosing PureTalk! -C.H.

Hi, Gabor! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for switching to PureTalk! We truly appreciate your business! - A.M.

Hello, Donna! We are deeply sorry to hear about the frustrating experience you had with PureTalk.

We sincerely apologize for the extended hold times, dropped calls, and issues with porting your number.

We also understand your frustration with the lack of service. Our Technical Support team concluded that your device was no longer compatible with the PureTalk network. We sincerely apologize for the stress and disruption this caused you. Based on the device information, it appears the device is no longer compatible with our network due to not being able to update to the latest software versions.

We truly regret that your experience with PureTalk fell short of your expectations and the standards we aim to uphold. -C.H.

Hello, Bobble! That's fantastic! We're thrilled to hear you and your husband are enjoying the increased data and excellent service with PureTalk. It's wonderful that you're getting so much more for your money!

We're especially glad to know you haven't experienced any blackouts and that the service has been consistently reliable. Providing dependable service is our top priority.

We appreciate you mentioning Sean Hannity, and we're delighted that his recommendation led you to choose PureTalk. Thank you for sharing your positive experience! -C.H.

Hello, J. Keith!  We understand your frustration with the service interruption your wife experienced. We sincerely apologize that our plan did not meet your expectations.

It's important to clarify that unlimited data plans often have limitations. Once you reach your allotted amount of high-speed data, the speed throttles to about 256kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the PureTalk experience. -C.H.

Hello, George! We're delighted to hear about your smooth transition to PureTalk! It's wonderful that you found our Customer Service team helpful and the switch straightforward.

We're especially pleased that you appreciated the detailed instructions and compatibility check, as well as the assistance from our Customer Service agents. We strive to make the process as easy as possible for our customers.

And we understand your appreciation for an American company that respects your privacy. Protecting your private information is a top priority for us, and we're committed to not selling your data to third parties or government agencies without proper legal process.

Thank you for choosing PureTalk and for sharing your positive experience! We're thrilled to have you as a customer. -C.H.

Hello, Kelley! We understand your frustration with the streaming issues you experienced while traveling. It's disappointing when you have strong signal bars but can't stream a video. This is not the level of service we aim to provide, and we understand your frustration.

We're constantly working to improve our network infrastructure and data quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update, depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact.

Additionally, once your allotted high-speed data has been utilized, the speed is slowed to about 256 kbps. This means instead of charging for overage data, we keep you connected at lower speeds. Streaming may be difficult while using low-speed data, however, it should be sufficient for tasks such as checking emails or sending text messages. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Michael! We sincerely apologize that you're disappointed with our monthly billing format. We understand your frustration with having to click through individual days to see your call activity. We recognize this is a departure from what you're accustomed to, and we appreciate you bringing it to our attention.

We also understand that setting up your voicemail was difficult, and we want to ensure it's functioning correctly. Please call your PureTalk phone number from an alternate phone line and leave a test voicemail. Then, you can dial your voicemail box and enter the password to review the voicemail.

For further assistance, you may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We understand that things happen! We have implemented a 7-day grace period. Please note you will not experience any disconnection during this time.

If you want to update your payment method, please log in to your Account Portal via our website at www.puretalk.com. Once logged in, click the ‘Billing’ tab and select Change Autopay. You must enter the new card information, CVV, and expiration date, then click ‘Submit.’ It will take up to 24 hours to process the payment.

If you need further assistance,  you may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

- Dial 611 from your PureTalk phone, or call us directly at 1-877-820-7873.

Thanks for your feedback and for being a valued PureTalk customer! We appreciate your business. - A.M.

Hello, Tom! That's great to hear! We're so glad you found PureTalk after those price increases with your previous carrier! It's always frustrating when costs keep going up, and we're delighted you've been happy with the switch.  Getting the same service for half the price is definitely something to celebrate! Thank you so much for your kind words and for choosing PureTalk. We're delighted to have you as part of our family! -C.H.

Hello, Hollie! We're very sorry to hear about your negative experience. We understand how frustrating it is when you're given conflicting information and feel like you're not being heard. We would never intentionally mislead our customers.

We value your business and want to make things right. While we can't retroactively apply the free phone promotion in this specific instance, we recognize that the miscommunication has caused you inconvenience and frustration. Because of this, we've added a $150.00 credit to your account. This credit can be used toward future bills or any purchases you might make with us.

We sincerely apologize for the confusion and any disappointment this has caused.  We're committed to improving our communication and ensuring our customers have a clear understanding of our promotions. We hope this credit helps to demonstrate our commitment to you, and we truly hope to regain your trust.  We value you as a customer and would welcome the opportunity to continue serving you. -C.H.

Hello, Robert! That's fantastic to hear! We're thrilled you made the switch to PureTalk and that it's been such a positive experience for your family. We know changing providers after a decade can feel like a big step, so we appreciate you taking the leap and sharing your success story. It's great to know that even with a little hiccup with the digital SIM card, the transition ultimately went smoothly. We're especially happy that you're getting the same great coverage and call quality for a fraction of the price, and that the customizable plans are working well for each member of your family. That's exactly what we aim for! Thank you so much for your kind words and for choosing PureTalk. We're delighted to have you as part of our family! -C.H.

Hello, Rodney! We understand how frustrating it is to have unreliable cell service. We want to help you explore every possible way to improve your coverage.

We're constantly working to improve our network infrastructure and call quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Jason! That's wonderful to hear! We're thrilled you found PureTalk to be a perfect fit for your needs. We're especially glad you're enjoying the cost savings while still having reliable network coverage. We strive to make the transition process as smooth as possible, and we're happy to know your porting experience was simple. Thank you for recommending PureTalk to others! We appreciate your business. -C.H

Hello, Lauren! We're glad to hear you're otherwise having a good experience with PureTalk! We understand how frustrating it is to lose the group messaging feature, especially with your friends.

Please keep in mind that there is a 10-recipient limit for group messaging. To ensure group messaging is functioning properly on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, David! That's fantastic to hear! We're thrilled you're so happy with your PureTalk experience. We're glad you're finding our service quality, cost, and data allowance to be a great fit for your needs. We're also delighted that you found the setup process quick and easy. Thank you for recommending us and encouraging others to make the switch! We appreciate your support. -C.H.

Hello, Alexis! We understand your frustration with the unexpected service interruption you experienced. We sincerely apologize that our plan did not meet your expectations.

It's important to clarify that unlimited data plans often have limitations. Once you reach your allotted amount of high-speed data, the speed throttles to about 256kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the PureTalk experience. -C.H.

Hello, Lori! We are truly sorry to hear about your experience with PureTalk thus far, as well as the long wait times. We understand how important it is to have reliable internet service, especially when you're on the go, and we regret that we couldn't resolve your issue.

We strive to provide friendly and helpful customer service, and it's clear we fell short in your case. We also understand your frustration with the dropped call and the lack of a callback. Please be assured your feedback has been shared with our leadership team.

We appreciate you giving PureTalk a chance, and we take your feedback seriously. We are actively working to improve our customer service, including reducing wait times and providing additional training to our representatives to ensure they are empathetic and helpful.

We're constantly working to improve our network infrastructure and call quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Michaelle! That's great to hear! We're delighted that you've had positive experiences with our Customer Service team and appreciate our commitment to net neutrality (no data prioritization) and flexible plan options. Thanks for choosing PureTalk! We appreciate your business. -C.H.