PureTalk Reviews

Hi, James! We're thrilled to know our support team was able to help improve your service! We are committed to providing exceptional customer support and are pleased that they assisted you. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Details can be found at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Robert! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Renee! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Jo-Ellen! We're thrilled to hear you're receiving great coverage, even in rural areas! It's great to know our customer support team provided a positive experience and was able to assist you with your payment information. We truly appreciate your feedback and your continued business with PureTalk! - A.M.

Hello, Andrew! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

If you need further assistance, please don't hesitate to call our Technical Support team at 770-818-3918.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Mark! We're delighted to know you're enjoying PureTalk's service and value. Did you know that as a valued customer, you can also benefit by referring friends and family? Earn a $50 credit for each successful referral through our program: https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, James! We're thrilled to hear you're receiving great coverage and taking advantage of our affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for choosing PureTalk! We truly appreciate your business! - A.M.

Hello, James! We understand this situation with your phone replacement has been frustrating, and we sincerely apologize for the inconvenience and miscommunication. Our records show that the original model was no longer available, and a refund was processed for your order.

If you have any questions or concerns, please don't hesitate to reach out to our Customer Service team. You can call us directly at 611 from your PureTalk phone or 1-877-820-7873. We're also readily available through our Contact Form at https://www.puretalk.com/contact and via live chat on our Facebook, Instagram, and X (Twitter) pages.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Alex! We're delighted to hear about the amazing service you received from Nicole! Your feedback is incredibly valuable to us as we continually strive to provide the best possible experience. We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for being a valued PureTalk customer and for helping us recognize our outstanding team members! - A.M.

Hi, Max! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Robert! We're truly sorry to learn about the poor experience you had and that your letter hasn't received a response. We understand this must be incredibly frustrating, and we sincerely apologize for the added trouble this has caused.

We've located your letter and are prioritizing a response for you. You can expect to hear from us soon. Thank you for your patience and understanding as we work to make things right. - A.M.

Hello, Nancy! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Mark! We're thrilled to hear that you're enjoying your PureTalk service and saving money on your monthly bill! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Greg! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Bonnie! Please accept our sincere apologies for the service disruptions you experienced and any inconvenience this may have caused.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.

Hi, Donald! It's fantastic to hear you're enjoying our service and receiving excellent customer support! Visual voicemail keeps new, unsaved messages for 30 days before they're deleted. For basic voicemail, that timeframe is 14 days. To make sure you don't lose anything important, we suggest saving those messages.

You can enable visual voicemail by calling our Customer Service team at 611 from your PureTalk phone or by dialing 1-877-820-7873.

Thanks again for your feedback and for being a valued PureTalk customer. We really appreciate your business! - A.M.

Hello! It's fantastic to know you're enjoying our service! We appreciate your patience with the initial hold time and are so glad your subsequent call was answered promptly. Minimizing wait times is a top priority for us, and your feedback helps us get there. Thanks for being a valued PureTalk customer!- A.M.

Hi, Scott! We're so glad you're enjoying your PureTalk service and that our support team has been helpful. Thank you for taking the time to share your positive feedback. We truly appreciate your business and are happy to have you as a valued member of the PureTalk family. - A.M.

Hello, Christopher! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

We're committed to resolving your issue, and a Technical Support agent will be reaching out to you to provide further assistance.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Jeannie! While we're happy you're receiving great customer support, we understand your frustration with the ongoing service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Gary! We sincerely regret your recent interaction with our Customer Service did not meet your expectations. Transparency regarding our monthly plan costs and service details is something we take very seriously. We appreciate you speaking with a supervisor, who advised you that the $5 manual transaction fee would be waived when you make payments through your online account at https://www.puretalk.com/account/login.

We have verified that the $5 fee was indeed not applied to your payment on April 3rd, 2024. To ensure a smoother experience in the future, we encourage you to utilize the online portal for payments. Our dedicated Support Team remains available to assist you with any further questions or concerns through our contact form at https://www.puretalk.com/contact and via live chat on Facebook, Instagram, and X (Twitter). Thank you for bringing this to our attention. Your feedback is crucial for our ongoing efforts to improve the PureTalk experience. - A.M.

Hi, Bob! It's fantastic to know your transition to PureTalk went smoothly. We truly value your feedback and are so grateful to have you as a PureTalk customer. Thank you for choosing us! - A.M.

Hi, Paulette! It's great to hear you're enjoying our service and affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Wow, Jeff! It's amazing to hear you have saved over 200% by switching to PureTalk! We're so glad you're having a great experience with PureTalk. Your positive feedback means a lot to us. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hi, Deberah! We're thrilled to hear you had a seamless transition and that you're enjoying our service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Clive! We're so happy to hear you had such a positive experience with our team! Making sure our customers feel well-supported is always our goal. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Warren! We understand how frustrating it must have been to experience difficulties with your landline number transfer, and we are truly sorry for the inconvenience this caused you. To show our sincere apologies, we've applied a credit to your account, which you'll see reflected on your next bill.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Deb! We're thrilled to hear Hannah provided such amazing customer service! Your feedback is incredibly valuable as it helps us recognize and celebrate our outstanding team members like her. We'll definitely pass your kind words along to Hannah and our leadership. Thank you for being a PureTalk customer!- A.M.

Hello, Paul! We understand activating your phone hasn't gone smoothly, and we're truly sorry for the hassle and frustration this has caused. It's definitely not the experience we want you to have. To show our sincere apologies, we've applied a credit to your account, which you'll see reflected on your next bill.

Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

Please ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Kathy! We're so glad our support teams were able to assist you with your transfer and provide you with a great experience. Thank you for choosing PureTalk! We truly appreciate your business! - A.M.

Hi, Dennis! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Karel! It's fantastic to hear you're receiving excellent coverage and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Susan! We understand your disappointment that our service didn't meet your expectations. To qualify for the free phone promo, you must activate a new line of service, port an existing phone number, and enroll in AutoPay. Activation must occur within 30 days. Additionally, you must select and maintain the $35 or higher plan and Device Protection Plan for the 36-month conditional sales agreement. To learn more, visit https://www.puretalk.com/landing/HPFREEA26.

We have sent you an email with further information regarding your initial sales call and the terms of our device promotions.

Unfortunately, this promotion is for new lines only and cannot be applied to existing PureTalk accounts. While upgrade discounts aren't available, we offer financing through PureTalk and Affirm. You can explore these options and order a new device via the Upgrades tab in your Account Portal: www.puretalk.com/account/login.

As a token of our sincere apologies for the inconvenience, we applied a bill credit to your account on March 11, 2025. This credit was reflected in your subsequent bill on March 13, 2025. We truly value your business and hope this resolution helps to regain your trust in PureTalk.

Your feedback is invaluable to us as we continuously strive to improve the PureTalk experience. If you feel your concerns have been addressed, we would appreciate it if you would consider updating your review at your convenience. - A.M

Hello Matthew! We are pleased to hear that you have received excellent customer service and are benefiting from cost savings since switching to PureTalk.

We would also like to inform you about our customer referral program, where you can earn a $50 credit for each successful referral of family and friends. For more details, please visit https://www.puretalk.com/customer-referral-program.

Thank you for your valuable feedback and for being a valued PureTalk customer. We truly appreciate your business. -M.S.

Hi Kellie! We are delighted to hear that you have experienced reliable coverage with PureTalk, even in more remote locations.

We encourage you to share your positive experience and the value of our service with your friends and family. We also offer a referral credit on your monthly service bill for successful referrals. You can find more information about our referral program by visiting https://www.puretalk.com/customer-referral-program.

Thank you for your valuable feedback and for being a valued PureTalk customer. We truly appreciate your business! -M.S.

Edited 04/16/2025:

Hello Thomas,

We appreciate you bringing your concerns regarding the activation process to our attention. Please accept our sincerest apologies for the inconvenience you encountered.

As a follow-up to your review, we contacted you by email on April 15, 2025.

To demonstrate our commitment to your satisfaction, we have processed a complete refund for your initial order purchase. We understand that your phone number was not transferred to PureTalk and therefore should remain active with your existing carrier.

We sincerely hope that this resolution helps to restore your confidence in PureTalk. Should you feel that your concerns have been appropriately addressed, we would be grateful if you would consider revising your review rating at your convenience.

Thank you for being a valued PureTalk customer. We hope you will consider PureTalk again in the future if your wireless requirements change. -M.S.

Hello Thomas! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience you have been caused.

Following a review of your account, we can confirm that your service has been cancelled. We understand your frustration regarding our porting process and wish to clarify that any necessary updates to porting information are communicated to our customers via email.

Please be advised that a refund of $30.98 has been processed today, April 14, 2025. Kindly allow 3 to 5 business days for this amount to be reflected in your original payment method.

We appreciate your valuable feedback, as it helps us improve our services. We hope that you will consider PureTalk again in the future should your wireless needs align with our offerings. -M.S.

Hi, William! We're so glad you're enjoying your service and our excellent support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Jo Ann! It's fantastic to hear you're receiving excellent service and customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello Rod!

It was a pleasure speaking with you earlier today, April 15, 2025. This serves to confirm that the bill credit we discussed has been applied to your account. This credit will be applied to your subsequent billing cycles until the full amount has been utilized.

A trouble ticket has been submitted to investigate the network in your area. Once an update is available, we will contact you directly for further assistance.

We sincerely hope that this resolution has helped to restore your trust in PureTalk. If you feel that your concerns have been adequately addressed, we would be grateful if you would consider updating your review rating at your convenience. Thank you for being a PureTalk customer, we truly appreciate your business! -M.S.

Hello, Rod! We understand your frustration with the service issues you're experiencing. Outdoor coverage can be different from indoor coverage due to factors like local terrain and buildings, and we sincerely apologize for any inconvenience this may be causing.

To help optimize your service, we recommend a couple of steps. First, please ensure your device has the latest software and carrier updates by navigating to Settings > Software Update (or Settings > General > Software Update on some devices). Second, you can try resetting your network settings by following the instructions at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve the PureTalk experience. - A.M.

Hi, Jonathan! That's fantastic to hear you're enjoying your service and saving money! As a valued PureTalk customer, you can also earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! We truly appreciate your business! - A.M.

Hello Nydia! We're thrilled you're having an excellent experience with PureTalk! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hello Karla! Thank you for taking the time to share your feedback with us. We sincerely regret to hear about the service issues you have been experiencing with PureTalk, and we want to express our deepest apologies for the frustration and inconvenience this has caused you. We understand how important reliable service is, and we are truly sorry that your experience has not met those expectations.

We recognize that coverage can sometimes be affected by factors such as terrain or local building structures. To help you restore your phone's functionality, we would like to offer some troubleshooting steps. Please see the instructions below for your specific device:

3. Go to www.puretalk.com/data and follow the instructions to update your APN settings.

3. Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before.

Regarding your inquiry about early device payoff, we would be happy to assist you with that. Please contact our Customer Service team directly at 1-877-820-7873, and they will be able to provide you with the necessary information and guidance.

Your feedback is incredibly valuable to us. We take your suggestions seriously and will certainly give them careful consideration as we continuously strive to improve our services.

Thank you for bringing these matters to our attention. We truly appreciate your understanding as we work to resolve these issues and improve your experience with PureTalk. -M.S.

Hi Jean! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a referral credit on your monthly service bill! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hello Vincent! We regret to hear about the high-speed data issues you are experiencing. Please accept our apologies for the inconvenience.

Once the allotted high-speed data has been utilized, your device will begin using low-speed data. The high-speed data will be refilled on the billing date, provided billing is successful.

If additional high-speed data is needed during the billing cycle, it may be purchased by logging into your Account Portal and selecting the Add-ons tab. Please note, there is a high-speed data limit of 60GB per month. Thank you for sharing your experience and for being a valued PureTalk customer. We truly appreciate you choosing PureTalk! -M.S.

Hello, Kristina! We understand how frustrating service issues and poor customer support can be, and we sincerely apologize for the inconvenience you've experienced. We are committed to making things right. An agent will be reaching out to you shortly to provide further assistance. Thank you for bringing this to our attention – your feedback is invaluable in helping us improve. - A.M.

Edited 04/16/25:

Hello Kristina,

Our Technical Support team contacted you on April 7th to further assist you with your service issue. They attempted to follow up with you on the 9th, 10th, and 11th. However, they were unable to reach you and left a voicemail. If you are still in need of assistance, please feel free to reach out to Technical Support directly at 770-818-3918. If the issue is resolved, we would truly appreciate it if you would consider updating your review rating at your convenience. Thank you for being a valued PureTalk customer. We truly appreciate your business. - A.M.

Hello, Peter! We understand the frustration of limited service. Please keep in mind that outdoor coverage can differ from indoor coverage due to factors like terrain and structures in your area.

To try and improve your connection, please ensure your device has the latest software and carrier updates (Settings > Software Update or Settings > General > Software Update) and then reset your network settings by following the steps at www.puretalk.com/data.

We apologize for this inconvenience and appreciate your feedback, which is valuable for our ongoing improvements. If the issue persists, please contact our support team for further assistance. We are available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. - A.M.

Hello, Joseph! We understand how frustrating it is to experience issues when transferring your service to a new carrier. Porting delays can occur if the information submitted to your new carrier doesn't precisely match your PureTalk account details. Regarding our cancellation policy, we do want to clarify that we do not offer refunds for unused service. We apologize for any confusion or inconvenience this may have caused. You can review our full Terms of Service at https://www.puretalk.com/terms. We value your feedback and will use it to improve our processes and communication. - A.M.

Hi, Cindy! It's fantastic to know Colton assisted with adding a line for your mother and provided an amazing customer service experience! We're proud to have him on our team and will share your feedback with him and our leadership team. Thank you for choosing PureTalk and for sharing your experience! - A.M.

Hi, Dana! We're thrilled to know you're saving 1/3 on your monthly bill and receiving excellent customer support! Thank you so much for sharing your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Jesse! We're thrilled you're benefiting from our great coverage, support, and savings. You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to add a new line. We appreciate you choosing PureTalk! - A.M.

Hello, Ruth! We understand your frustration and sincerely apologize that phone discounts are not currently available for existing lines of service. We are continuously working to improve our offerings and your feedback is invaluable in that process. Thank you for being a PureTalk customer. - A.M.

Hi, Vicky! We're so glad to hear your transition to PureTalk was smooth, thanks to our support team! We take pride in providing exceptional support alongside affordable plans. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hello, Daniel! We're sorry to hear that you're experiencing service issues. Coverage can be impacted by various factors, such as local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. If these steps don't improve your service, our Technical Support team is available at 770-818-3918. We appreciate your patience and want to ensure you have a reliable connection. - A.M.

Hi, Morgan! We're so glad you're taking full advantage of the free international calling and enjoying our service! Providing seamless connectivity for our customers is our top priority. Thank you for choosing PureTalk! - A.M.

Hello, Glen! We're truly glad to hear our support team was helpful. However, we sincerely apologize for the issues you encountered with your new phones. That's absolutely not the experience we want for you. To fully understand what happened and make things right, we'll send you a private message shortly to gather your account details. We're committed to resolving this and ensuring your satisfaction. Thank you for bringing this to our attention; your feedback is invaluable in helping us improve. - A.M.

Hi, Mark! We're so happy to hear our team is providing you with excellent customer support through calls and emails! They work hard to ensure every customer has a positive experience. Thank you for recognizing their efforts and for being a PureTalk customer. We appreciate your business! - A.M.

Hello, Mark! We're absolutely delighted to hear you're enjoying such significant savings and receiving excellent support from our Customer Service team. Delivering exceptional value and service is our priority, and we're so glad we're exceeding your expectations. Thank you for being a PureTalk customer! - A.M.

Hi, Billy! It's wonderful to hear that our support team made your eSIM activation smooth and resolved your issue. Excellent customer support is our priority. Thank you for your feedback and for being a valued PureTalk customer! - A.M.

Hello, Tim! We're thrilled you're saving 65% and getting excellent support with PureTalk! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thanks for being a valued customer! - A.M.

Hello, Peter! We are thrilled to hear you've had such a positive experience since switching to PureTalk! Thank you so much for taking the time to share your feedback.

We're delighted that you're enjoying our affordable plans, the device selection, and our excellent Customer Service. It's especially wonderful to know that adding your son to your plan was so quick and easy – under half an hour is exactly the kind of seamless experience we strive for.

We appreciate you recognizing the great work of our team. We're committed to providing affordable, reliable service and outstanding customer support. Thank you for choosing PureTalk and for being a valued customer! -C.H.

Hello, Jeanie! We're truly sorry you're experiencing difficulties with account verification. The one-time passcode for portal access is designed to enhance security by requiring an active line. While we understand this can be inconvenient if you don't have access to the line, it's a necessary measure to protect your account. We're actively reviewing our verification processes to find more flexible solutions. Thank you for your feedback, which is crucial in helping us improve. - A.M.

Hello, Elizabeth! We appreciate you taking the time to share your positive experience. It is great to hear that your transition from your previous carrier to PureTalk has been so smooth. We are glad that the service has met your expectations, and that you are enjoying the international credit. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Edward! Thank you for sharing your feedback on your experience with PureTalk. We're pleased to hear that your setup and installation process was smooth and that you've generally found our service reliable.

We understand your concern regarding the recent lapses in internet service you've experienced since early February 2025. We apologize for any inconvenience this has caused. We recognize the importance of consistent and reliable service, especially when you're relying on broadband internet outside of Wi-Fi.

We're constantly working to improve our network infrastructure and data quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. Thank you for being a PureTalk customer! -C.H.

Hello, John! We understand your frustration with the data issues you experienced. This is not the level of service we aim to provide, and we understand your frustration.

We're constantly working to improve our network infrastructure and data quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, William! We're thrilled to hear you're happy with your switch to PureTalk! It's fantastic that you're finding our service just as good as your previous carrier at a much more affordable price.

We understand your disappointment about not receiving the 50% discount on your first bill, and we apologize for any confusion or inconvenience that may have caused. We added a one-time courtesy credit of $11.05 to the account. Thank you for your positive feedback and for choosing PureTalk! We truly appreciate your business! -C.H.

Hello, Keith! We understand your frustration with the persistent alerts you're experiencing on your phone. We want to clarify that these alerts are not generated by PureTalk. It appears that the device, or a specific application installed on it, may be responsible for these notifications.

Based on this information, we cannot directly remove these notifications from the device. We recommend contacting the manufacturer of your Blu G53 device for assistance in disabling these alerts.

We apologize for any inconvenience this has caused. We value your business and understand that constant alerts can be disruptive, especially for business purposes. We appreciate you bringing this to our attention, and we hope the manufacturer can provide a solution. If you have any further questions or require assistance with your PureTalk service, please don't hesitate to contact us. -C.H.

Hello, Cristie! That's wonderful to hear! We're so glad Mitzi was able to provide you with such immense help with your new phone issue. It's fantastic that she made the process smooth, starting from your account login. Clear communication is essential, and we're proud to offer that.

We're delighted that you found Mitzi pleasant and helpful – a winning combination, indeed! We'll be sure to pass along your positive feedback to her. Thank you for sharing your experience and for being a valued PureTalk customer! -C.H.

Hello, Amy! Thank you so much for your wonderful review! We're thrilled to hear you've had such a smooth experience with PureTalk over the past two months. We're especially glad you appreciate our clear, helpful representatives.

Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. We're delighted you'd recommend us and look forward to continuing to provide you with excellent service! -C.H.

Hello, Ted! We're truly sorry you encountered difficulties transferring your service to PureTalk. We understand the frustration this caused and apologize for the inconvenience. While we prioritize account security by requiring the account holder to request transfer PINs, we acknowledge that the process should have been smoother.

We're pleased our Technical Support team resolved your text and data problems. Your feedback is valuable, and we'll use it to improve our procedures.

If you have any further concerns, please don't hesitate to contact us through our contact form at https://www.puretalk.com/contact or via live chat on our social media platforms.- A.M.

Hello, Aaron! We regret to hear you were unable to finance a new device. Please remember that we also offer device financing with Affirm. If you'd like to learn more, don't hesitate to call our Customer Service team at 1-877-820-7873. We assure you our weebsite at www.puretalk.com is operational nd fully functioning. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.

Hello, Lora! That's wonderful to hear! We are delighted that you're so happy with your PureTalk service and impressed with our Customer Service department.

We truly appreciate you taking the time to share your positive experience and your commitment to recommending PureTalk to others. Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

Thank you for choosing PureTalk! -C.H.

Hi, Gabor! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for switching to PureTalk! We truly appreciate your business! - A.M.

Hello, Donna! We are deeply sorry to hear about the frustrating experience you had with PureTalk.

We sincerely apologize for the extended hold times, dropped calls, and issues with porting your number.

We also understand your frustration with the lack of service. Our Technical Support team concluded that your device was no longer compatible with the PureTalk network. We sincerely apologize for the stress and disruption this caused you. Based on the device information, it appears the device is no longer compatible with our network due to not being able to update to the latest software versions.

We truly regret that your experience with PureTalk fell short of your expectations and the standards we aim to uphold. -C.H.

Hello, Bobble! That's fantastic! We're thrilled to hear you and your husband are enjoying the increased data and excellent service with PureTalk. It's wonderful that you're getting so much more for your money!

We're especially glad to know you haven't experienced any blackouts and that the service has been consistently reliable. Providing dependable service is our top priority.

We appreciate you mentioning Sean Hannity, and we're delighted that his recommendation led you to choose PureTalk. Thank you for sharing your positive experience! -C.H.

Hello, J. Keith!  We understand your frustration with the service interruption your wife experienced. We sincerely apologize that our plan did not meet your expectations.

It's important to clarify that unlimited data plans often have limitations. Once you reach your allotted amount of high-speed data, the speed throttles to about 256kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the PureTalk experience. -C.H.

Hello, George! We're delighted to hear about your smooth transition to PureTalk! It's wonderful that you found our Customer Service team helpful and the switch straightforward.

We're especially pleased that you appreciated the detailed instructions and compatibility check, as well as the assistance from our Customer Service agents. We strive to make the process as easy as possible for our customers.

And we understand your appreciation for an American company that respects your privacy. Protecting your private information is a top priority for us, and we're committed to not selling your data to third parties or government agencies without proper legal process.

Thank you for choosing PureTalk and for sharing your positive experience! We're thrilled to have you as a customer. -C.H.

Hello, Kelley! We understand your frustration with the streaming issues you experienced while traveling. It's disappointing when you have strong signal bars but can't stream a video. This is not the level of service we aim to provide, and we understand your frustration.

We're constantly working to improve our network infrastructure and data quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update, depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact.

Additionally, once your allotted high-speed data has been utilized, the speed is slowed to about 256 kbps. This means instead of charging for overage data, we keep you connected at lower speeds. Streaming may be difficult while using low-speed data, however, it should be sufficient for tasks such as checking emails or sending text messages. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Michael! We sincerely apologize that you're disappointed with our monthly billing format. We understand your frustration with having to click through individual days to see your call activity. We recognize this is a departure from what you're accustomed to, and we appreciate you bringing it to our attention.

We also understand that setting up your voicemail was difficult, and we want to ensure it's functioning correctly. Please call your PureTalk phone number from an alternate phone line and leave a test voicemail. Then, you can dial your voicemail box and enter the password to review the voicemail.

For further assistance, you may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service, as this is our top priority. We understand that things happen! We have implemented a 7-day grace period. Please note you will not experience any disconnection during this time.

If you want to update your payment method, please log in to your Account Portal via our website at www.puretalk.com. Once logged in, click the ‘Billing’ tab and select Change Autopay. You must enter the new card information, CVV, and expiration date, then click ‘Submit.’ It will take up to 24 hours to process the payment.

If you need further assistance,  you may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

- Dial 611 from your PureTalk phone, or call us directly at 1-877-820-7873.

Thanks for your feedback and for being a valued PureTalk customer! We appreciate your business. - A.M.

Hello, Tom! That's great to hear! We're so glad you found PureTalk after those price increases with your previous carrier! It's always frustrating when costs keep going up, and we're delighted you've been happy with the switch.  Getting the same service for half the price is definitely something to celebrate! Thank you so much for your kind words and for choosing PureTalk. We're delighted to have you as part of our family! -C.H.

Hello, Hollie! We're very sorry to hear about your negative experience. We understand how frustrating it is when you're given conflicting information and feel like you're not being heard. We would never intentionally mislead our customers.

We value your business and want to make things right. While we can't retroactively apply the free phone promotion in this specific instance, we recognize that the miscommunication has caused you inconvenience and frustration. Because of this, we've added a $150.00 credit to your account. This credit can be used toward future bills or any purchases you might make with us.

We sincerely apologize for the confusion and any disappointment this has caused.  We're committed to improving our communication and ensuring our customers have a clear understanding of our promotions. We hope this credit helps to demonstrate our commitment to you, and we truly hope to regain your trust.  We value you as a customer and would welcome the opportunity to continue serving you. -C.H.

Hello, Robert! That's fantastic to hear! We're thrilled you made the switch to PureTalk and that it's been such a positive experience for your family. We know changing providers after a decade can feel like a big step, so we appreciate you taking the leap and sharing your success story. It's great to know that even with a little hiccup with the digital SIM card, the transition ultimately went smoothly. We're especially happy that you're getting the same great coverage and call quality for a fraction of the price, and that the customizable plans are working well for each member of your family. That's exactly what we aim for! Thank you so much for your kind words and for choosing PureTalk. We're delighted to have you as part of our family! -C.H.

Hello, Rodney! We understand how frustrating it is to have unreliable cell service. We want to help you explore every possible way to improve your coverage.

We're constantly working to improve our network infrastructure and call quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Jason! That's wonderful to hear! We're thrilled you found PureTalk to be a perfect fit for your needs. We're especially glad you're enjoying the cost savings while still having reliable network coverage. We strive to make the transition process as smooth as possible, and we're happy to know your porting experience was simple. Thank you for recommending PureTalk to others! We appreciate your business. -C.H

Hello, Lauren! We're glad to hear you're otherwise having a good experience with PureTalk! We understand how frustrating it is to lose the group messaging feature, especially with your friends.

Please keep in mind that there is a 10-recipient limit for group messaging. To ensure group messaging is functioning properly on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, David! That's fantastic to hear! We're thrilled you're so happy with your PureTalk experience. We're glad you're finding our service quality, cost, and data allowance to be a great fit for your needs. We're also delighted that you found the setup process quick and easy. Thank you for recommending us and encouraging others to make the switch! We appreciate your support. -C.H.

Hello, Alexis! We understand your frustration with the unexpected service interruption you experienced. We sincerely apologize that our plan did not meet your expectations.

It's important to clarify that unlimited data plans often have limitations. Once you reach your allotted amount of high-speed data, the speed throttles to about 256kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as always helps us improve the PureTalk experience. -C.H.

Hello, Lori! We are truly sorry to hear about your experience with PureTalk thus far, as well as the long wait times. We understand how important it is to have reliable internet service, especially when you're on the go, and we regret that we couldn't resolve your issue.

We strive to provide friendly and helpful customer service, and it's clear we fell short in your case. We also understand your frustration with the dropped call and the lack of a callback. Please be assured your feedback has been shared with our leadership team.

We appreciate you giving PureTalk a chance, and we take your feedback seriously. We are actively working to improve our customer service, including reducing wait times and providing additional training to our representatives to ensure they are empathetic and helpful.

We're constantly working to improve our network infrastructure and call quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Michaelle! That's great to hear! We're delighted that you've had positive experiences with our Customer Service team and appreciate our commitment to net neutrality (no data prioritization) and flexible plan options. Thanks for choosing PureTalk! We appreciate your business. -C.H.

Hello, Eric! That's fantastic to hear! We're thrilled you're so happy with PureTalk and appreciate you sharing your positive experience. We're happy the economical price, reliable service, and courteous customer support have met your expectations. It's great to know you're satisfied with the switch from your previous carrier. Thank you for your business and your kind words! -C.H.

Hello Robert! Thank you for sharing your positive experience with PureTalk! We're thrilled to hear that our coverage has been so reliable for you, especially in your home where other providers fell short. It's great to know you're not experiencing dropped calls or dead spots. We appreciate your recommendation and are delighted you're satisfied with our service. Thanks for choosing PureTalk! -C.H.

Hi, Alphonso! Thank you so much for sharing your wonderful experience with PureTalk! We're absolutely thrilled to hear how easy it was to add your niece and wife to your plan, and that you're saving money after switching from AT&T.  We're especially grateful for your kind words about Carla and her exceptional customer service.  It's fantastic that she was able to walk you through our website so thoroughly, letting you manage your account online with ease.  We truly appreciate your recommendation and are delighted that you're happy with PureTalk.  We strive to make our services user-friendly for everyone, and your feedback is incredibly valuable to us.  Thank you again for choosing PureTalk! -C.H.

Hello, Rosemarie! We're so glad to hear your activation process went smoothly and that our agent was helpful!  It's fantastic that you've had no issues and are happy with the sound and picture quality.  We're delighted that AMAC led you to us, and we appreciate your business! -C.H.

Hello, Nora! Thank you for sharing your experience with PureTalk. We appreciate your honest feedback as it helps us understand where we need to improve.

We're glad to hear that you've had a positive experience with our domestic coverage and pricing, especially compared to your previous service. We understand that significant cost savings are important.

However, we sincerely apologize for the issues you encountered while traveling internationally. It's concerning to hear about the limited connectivity you experienced in Germany, Austria, and Hungary, especially given that Germany is listed as a supported country and you purchased extra international time. 

We're constantly working to improve our network infrastructure and call quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, David! We're so glad to hear you had a smooth transition to PureTalk and that you're happy with our coverage and pricing! Thank you for the positive feedback about your initial interaction with us. We appreciate you mentioning your previous carrier and why you switched. We understand your desire for sales on new phones, especially Apple products, and we'll definitely keep that in mind as we consider future promotions and offerings. We're always looking for ways to improve, and your suggestion is valuable. Thanks again for recommending us!

Hello, DC! We sincerely apologize for the experience you had while trying to switch to PureTalk. We understand your disappointment, especially after a friend's recommendation, and we appreciate you bringing these issues to our attention.

It sounds like multiple errors occurred during your setup process, from incorrect plan assignments to inaccurate porting information. We regret the inconvenience and time you lost dealing with these problems. We also deeply regret that you were unable to speak with a supervisor and that our porting team was unable to resolve the issues promptly. This is certainly not the level of service we aim to provide.

We understand your decision to cancel your service and return to your previous provider. We value all feedback as it helps us identify areas where we need to improve. We will be reviewing our internal processes, including plan assignments, porting procedures, and customer service protocols, to prevent similar situations from happening again.

We confirm the account has been cancelled and your refund is processing. If approved, the refund should be posted to your original payment method within 5-7 business days. We hope you may try PureTalk again in the future if we can better suit your wireless needs. Thank you for sharing your experience. -C.H.

Hi, Duke! We're thrilled you're enjoying your PureTalk service and our affordable plans! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Gayle! We're so glad to hear that overall you had a positive experience with PureTalk, and we appreciate you taking the time to share your feedback!

We understand that navigating the technical aspects of cell phone setup can be challenging, and we're truly grateful that you highlighted the exceptional members of our team who went above and beyond to assist you. We're proud of their dedication to providing helpful, patient, and knowledgeable service, and we'll be sure to share your compliments with them. Your feedback reinforces the importance of consistent training and support for our staff, and we are always striving to improve the experience for every customer.

If you have additional questions, you may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form on our website at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Tafv! We're so sorry you're having trouble accessing your online portal. We understand how frustrating this can be, and we appreciate you bringing it to our attention. We've already notified our IT team, who are looking into the issue and working to resolve it as quickly as possible.

In the meantime, we're glad to hear you're experiencing reliable call coverage! To ensure you're also getting the best possible internet speeds, please make sure your device's software and carrier settings are up-to-date. You can usually do this by going to Settings > Software Update (or Settings > General > Software Update, depending on your device). After updating, please reset your network settings by following the instructions at www.puretalk.com/data.

We value your feedback and are committed to providing a smooth and positive experience. Thank you for your patience and understanding. - A.M.

Hello, Daniel! That's fantastic to hear you're saving so much money each month since switching to PureTalk! We're thrilled you found the switch easy and that you're enjoying the same great coverage. We appreciate your feedback about missing the Active Armor feature. It's helpful to have those spam and junk call protections. We're always looking for ways to improve our service and offerings, so we'll keep your suggestion in mind as we consider future enhancements. Thanks for sharing your experience! -C.H.

Hello Teresa! We're sorry to hear about the trouble you experienced with your service and that our Technical Support team was unable to resolve the issue. We understand how frustrating it is to be without service for that long.

At this time, your PureTalk account has been closed. A refund for your service payment was processed on 02/06/2025. This refund should post to your original form of payment within 3-5 business days.

We hope you give PureTalk a try again in the future if we can better suit your wireless needs. Thank you for being a PureTalk customer, we truly appreciate your business. -C.H.

Hello David! We're delighted to hear that you've been a satisfied PureTalk customer for so many years and that our support team was able to help you find a solution for your mother-in-law.

We understand how important it is to have reliable and easy-to-use communication, especially for seniors. We're glad that you found a way to make things easier for her. Thank you for sharing your positive experience with PureTalk! -C.H.

Hello, Ruth! Thank you for your kind words and for choosing PureTalk!

We're glad that the transition from your previous carrier went smoothly, even with your unique phone model. Our team strives to provide excellent customer support and find solutions for all our customers.

We appreciate you considering adding your husband to your PureTalk plan in the future. Thank you again for your business and for recommending PureTalk! -C.H.

Hello, Anastasia! We regret to hear about your experience with PureTalk thus far. We understand your frustration at the porting process.  We want to assure you that we take these matters seriously.

To port your PureTalk phone number to a new carrier, you must submit a port request. The information needed will be the account holder's name and address, the account number, and the account security PIN. If you're unsure of the account number, it can be located by logging into the Account Portal and selecting the Profile tab.

If you have additional questions, you may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form on our website at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Kevin! Thank you for the fantastic five-star review! We're thrilled to hear you've had such a positive experience with PureTalk over the past two years. We appreciate your business and your kind words about our reliability, pricing, and especially our customer support. We strive to provide the best possible service, and it's wonderful to know we're meeting your expectations. We look forward to serving you for many more years to come! -C.H.

Hello, Jeanie! Thank you for sharing your experience with PureTalk! We're delighted to hear you're happy with your switch and that you've been impressed with our team's knowledge, professionalism, and friendliness.  We appreciate you highlighting the reasons you chose us – from the reliable service and our veteran-owned, US-based status to the recommendation from Sean Hannity. We strive to provide first-rate service, and your feedback confirms we're on the right track. Thanks again for choosing PureTalk! -C.H.

Hello, Arthur! We're thrilled to hear that you're enjoying your PureTalk plan!

We strive to provide our customers with significant savings while maintaining excellent service quality. We're also proud of our commitment to providing quick and efficient customer support.

We're delighted to hear that you plan to stay with PureTalk. We value your business and look forward to continuing to serve you for many years to come.

Thank you for choosing PureTalk and for your kind words! -C.H.

Hello, Jim! We sincerely apologize for the experience you've had trying to activate your service with PureTalk. We understand your disappointment, especially after spending so much time on the phone and not receiving the promised callbacks. This is not the level of service we aim to provide, and we are very sorry we fell short of your expectations. The account has been cancelled and a refund is being processed. The refund will be back on the original form of payment within 5-7 business days. Thank you for choosing PureTalk! We hope to regain your trust in the future. -C.H.

Hello, Natasha! Thank you for your feedback. We understand your frustration with the occasional service drops in previously covered areas, the limitations with visual voicemail on Android devices, and group texting. We appreciate you bringing these to our attention. 

Regarding the service drops, we're constantly working to improve our network infrastructure and call quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Tracy! Thank you for your feedback. We understand how frustrating it is to have weak signal strength, especially after investing in a signal booster. We also appreciate you choosing PureTalk. 

We're constantly working to improve our network infrastructure and call quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Renee! Thank you for your feedback! We appreciate your suggestion for a dedicated PureTalk application. While we currently offer online account management through our website, we understand the appeal of a mobile app for easy access to features like data tracking, payments, and upgrades. We're always looking for ways to enhance our customer experience, and your feedback is valuable as we consider future options. Thank you for sharing your thoughts! -C.H.

Hello, Susan! We're thrilled you're enjoying premium wireless at an incredible price with PureTalk! We understand the importance of clear communication, which is why we're proud to offer US-based customer service. This allows us to quickly and efficiently address your needs. Thank you for recommending us – we truly appreciate your support! -C.H.

Hello, Felix! We're delighted to hear about your positive experience with PureTalk! We work hard to provide excellent customer service with minimal wait times, reliable coverage, and fast speeds. Thank you for choosing PureTalk and for sharing your kind words! -C.H.

Hello, Elizabeth! We're thrilled to hear that you're loving your PureTalk plan!

We strive to provide our customers with significant savings while maintaining excellent service quality. We're also proud of our commitment to providing quick and efficient customer support.

We're delighted to hear that you plan to stay with PureTalk. We value your business and look forward to continuing to serve you for many years to come.

Thank you for choosing PureTalk and for your kind words! -C.H.

Hi Michael! Thank you for your feedback and for choosing PureTalk!

We're glad you found the signup process easy and that you're generally satisfied with our coverage. We understand that coverage may vary depending on location, and we continuously work to expand and improve our network.

We appreciate you choosing to support an American company like PureTalk. We value your business and are committed to providing you with the best possible service.

Thank you again for your feedback! -C.H.

Hello, William! Thank you so much for your kind words and for being a valued PureTalk customer for over five years!

We're thrilled to hear that you're completely satisfied with your service and that you're enjoying significant savings. We strive to provide excellent coverage and a wide selection of phones to suit various needs and budgets.

We're also delighted that you were able to seamlessly transition from your previous carrier with no issues and keep your existing phone number.

Your continued loyalty means a lot to us. We appreciate your business and look forward to serving you for many years to come! -C.H.

Hello, Nancy! We're thrilled to hear that you're happy with your switch to PureTalk! We strive to provide excellent service at a fraction of the cost while still maintaining the quality you expect.

We're also happy that you were able to keep your phone number during the switch. We know how important it is to maintain your existing number.

Thank you for choosing PureTalk and for sharing your positive experience! -C.H.

Hello, Tanya! Thank you for your kind words and for choosing PureTalk for your mobile service needs. We are thrilled to hear that you are happy with your experience so far.

We strive to make the transition to PureTalk as seamless as possible, and we are glad that our Customer Service team was able to assist you effectively. We value your feedback and will continue to work hard to provide excellent customer service to all our clients.

We are also pleased to hear that you are satisfied with the affordability and quality of our plans. Providing exceptional value to our customers is a top priority for us.

We appreciate your business and look forward to providing you with many years of reliable and affordable mobile service. -C.H.

Hello, Constance! Thank you for taking the time to share your feedback regarding your recent experience with our service. We appreciate your honesty and value your input.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact.

We value your business and hope to have the opportunity to regain your trust and improve your overall satisfaction with our service. -C.H.

Hello, Micki! Thank you for your kind words and for sharing your positive experience with PureTalk!

We're delighted to hear that you find our plans to be of great value and that they perfectly meet your needs for basic phone service. We understand the importance of transparent pricing and strive to avoid hidden fees.

We appreciate your feedback regarding the potential for home phone service. We are always exploring ways to expand our service offerings and will keep your suggestion in mind.

We also appreciate your support and recognition of our commitment to our customers. We value your business and hope you continue to enjoy the benefits of PureTalk's service. -C.H

Hello, Gilda!

Thank you so much for your kind words and for sharing your positive experience with PureTalk!

We're thrilled to hear that you're happy with our service and that it perfectly suits your needs. We understand that everyone has different usage patterns, and we're glad that PureTalk meets your specific requirements.

We're also pleased to hear that you've experienced reliable service, even while traveling to other cities.

We're happy to hear that switching to PureTalk has helped you save money each month. We strive to offer competitive pricing and flexible plans to meet the needs of our customers.

We appreciate your business and your kind words. We hope you continue to enjoy the benefits of PureTalk service for many years to come. -C.H.

Hello, Sarah! Thank you for sharing your feedback on your experience with PureTalk.

We understand your frustration with the initial number transfer issue and the high volume of spam calls you're experiencing with your new phone number. We apologize for any inconvenience caused by the initial transfer difficulties.

We value your feedback regarding spam calls. We understand the frustration they cause and acknowledge the importance of effective spam call mitigation measures.

We do not have any spam-blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/

If you'd like to change your phone number, please log into your Account Portal > select the Plan tab > select Change Phone Number. Each phone number change will incur a $10 fee. However, due to the spam calls you have received, we're happy to apply a bill credit to your account as a one-time courtesy. If you have any additional questions, please contact our Customer Service team at 1-877-820-7873. -C.H.

Hello, Customer! Thank you so much for your kind words and for sharing your positive experience with PureTalk!

We're thrilled to hear that you're experiencing top-notch service quality with excellent coverage, comparable to your previous provider. We also appreciate your praise for our knowledgeable tech support team.

We strive to provide our customers with reliable service at competitive prices. We're glad to hear that you're saving money while enjoying a high level of service quality.

We encourage you to share your positive experience with others who may be considering switching to PureTalk.

Thank you for choosing us! -C.H.

Hello, Brenda! Thank you for sharing your feedback and for choosing PureTalk!

We understand your concern regarding the recent low-data warning. We want to assure you that we offer a variety of data plans to suit different usage needs. You may also disable the data warning message within your device's Settings menu.

Here are a few things you can do to manage your data usage:

-Utilize Wi-Fi whenever possible: Connect to Wi-Fi networks at home, work, and other locations to conserve your mobile data.

We value your feedback and want to ensure you have a positive experience with PureTalk. If you have any further questions or concerns, please don't hesitate to contact our  Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Ronnie! Thank you for sharing your feedback on your experience with PureTalk.

We appreciate your honest assessment of our service. We understand that coverage can vary depending on location, and we strive to provide the best possible service on the AT&T network.

We acknowledge your observation regarding potential differences in data speeds in rural areas. We are constantly working to improve network performance and coverage across all areas.

We're glad that PureTalk provided reliable phone service during the challenging circumstances you faced in Tennessee. We understand the importance of reliable communication during emergencies.

We appreciate your recommendation of PureTalk for its price and good service. We value your business and hope you try PureTalk again in the future if we can better suit your wireless needs. -C.H.

Hello, K G! Thank you so much for your kind words and for being a valued PureTalk customer for nearly 5 years!

We're thrilled to hear that you're happy with your recent phone upgrade experience and that you're saving money with PureTalk compared to your previous provider.

We understand the importance of cost-effective plans and strive to offer flexible options that meet the needs of our customers.

We appreciate your loyalty and hope you continue to enjoy the benefits of PureTalk service for many years to come. -C.H.

Hello, Julia! Thank you so much for your kind words and for sharing your positive experience with PureTalk!

We're delighted to hear that you're happy with your transfer experience and that our service is working well for you.

At PureTalk, our goal is to provide exceptional customer service. We understand the importance of quick and easy access to support, and we're glad that you've found our customer service team to be helpful and responsive.

We appreciate your business and hope you continue to enjoy the benefits of PureTalk service. -C.H.

Hello, Dennis! Thank you for reaching out and sharing your feedback. We sincerely apologize for the experience you've had with our internet service. We understand your frustration with the difficulties you've encountered, including the challenges with customer service.

We take your feedback very seriously and want to work towards resolving these issues. We're constantly working to improve our network infrastructure and data quality. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, David! Thank you for sharing your positive experience with PureTalk!

We're delighted to hear that you're finding our service to be an improvement. We understand the importance of cost-effective plans and appreciate that you're pleased with the ability to customize your data usage to suit your needs.

We also value your feedback regarding our customer service. Our team aspires to provide friendly and helpful assistance to all our customers.

We understand your concerns about coverage in the Virginia Middle Peninsula. As you mentioned, PureTalk utilizes the AT&T network, and coverage can vary depending on location. We are always working to improve our network coverage and performance.

We're thrilled that you're happy with your decision to switch to PureTalk. We appreciate your business and hope you continue to enjoy our services. -C.H.

Hello, Elizabeth! Thank you for your kind words and for choosing PureTalk! We're thrilled to hear that you're enjoying our service and appreciate your positive feedback regarding our customer service.

We strive to provide excellent value and support to all our customers. We're glad you've found a plan that suits your needs.

We encourage you to explore our various plans and features to further enhance your mobile experience.

Thank you again for your business and for recommending PureTalk to others. -C.H.

Update 1/16/2025: Hello, Sharon! We wanted to follow up with you! Has your signal improved?

If so, please update your review. You may reach our Customer Service Team directly at 877-820-7873 for further assistance. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Update 1/16/2025: Hello, Kris! Thanks for the update! Were you able to complete the steps to reset your device's network settings and update the APNs? If you require additional assistance, you may also contact our Technical Support department directly by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Rob! Thank you for taking the time to share your feedback. We understand your frustration and sincerely apologize for the experience you've had. We value your business and want to ensure you have a positive experience with PureTalk.

We are always working to improve our customer service and appreciate you bringing these concerns to our attention. We will use your feedback to help us better understand and address the needs of our customers.

Regarding your recent inquiry, we currently do not have the option for billing date changes.

If you require further assistance, you may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Susan! Thank you for your kind words and for sharing your feedback with us. We appreciate you supporting PureTalk and our commitment to veterans and American jobs.

We understand your concern about the cost of calling Canada. We value your business and want to ensure you're satisfied with your plan.

You can reach out to our customer support team directly to discuss this further. We're here to assist you and find a plan that best suits your needs.

You may reach our Customer Service team at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Jesse! Thank you so much for your kind words and for choosing PureTalk! We're thrilled to hear that you're saving 50% on your monthly cell phone bill while enjoying the same great coverage as the big carriers.

We strive to make switching to PureTalk as easy and seamless as possible, whether through our user-friendly online setup or with the assistance of our dedicated customer support team. We appreciate your business and hope you continue to enjoy your PureTalk experience. -C.H.

Hello, Susan! Thank you so much for your kind words and for choosing PureTalk! We're thrilled to hear that you had such a positive experience with our customer support team.

Our goal is to provide exceptional customer service, and we're delighted to know that the agents you interacted with were friendly, helpful, and patient, especially during your initial setup. We're also glad to hear that you were able to use your phone while traveling in Canada.

We value your business and hope you continue to enjoy your PureTalk experience. If you have any further questions or need assistance with anything, please don't hesitate to contact us. -C.H.

Update 1/16/2025: Hello, Daniel! We wanted to follow up with you! Has your service issue been resolved?

If so, we ask that you please update your review. If you need further assistance, you may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Jane! Thank you so much for your kind words!

We're thrilled to hear that you're completely satisfied with your PureTalk service and that you've had no issues since switching.

We appreciate you spreading the word about PureTalk to your friends and family. Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

We wish you a Happy New Year as well! -C.H.

Update-01/14/2025:

Hello, Joe! Thank you for your service! We are happy to confirm that your military discount was added to your account on 11/12/2024.

If you require further assistance, you may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Laura! Thank you so much for your kind words and for choosing PureTalk! We're thrilled to hear that you're happy with the switch and you're enjoying the significant cost savings.

We're also glad that our team was able to assist you with transferring your husband's Android information. We understand how important it is to have a seamless transition, especially when using phones for work.

We appreciate your loyalty and hope you continue to enjoy the benefits of PureTalk's affordable and reliable service. If you have any questions or need assistance, please don't hesitate to contact our customer support team at 1-877-820-7873. -C.H.

Hello, Ingrid! Thank you for your feedback! We appreciate you taking the time to share your experience with us. We understand your frustration with the call quality issues you've encountered, especially on longer calls. We're constantly working to improve our network infrastructure and call quality.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Karen! Thank you so much for your kind words!

We're thrilled to hear that you're enjoying the benefits of switching to PureTalk. We strive to provide our customers with excellent value and reliable service, and we're glad that you're experiencing both a lower bill and improved coverage.

We appreciate you mentioning our easy-to-use automatic payment option. It's designed to save you time and hassle while ensuring your service remains uninterrupted.

If you ever have any questions or need assistance, please don't hesitate to contact our customer support team. We're always here to help. Our Customer Service team at 1-877-820-7873 or via email using our Contact Form at https://www.puretalk.com/contact. We're also available on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Update 1/16/2025: Hello, Jim! We wanted to follow up with you! Has your service issue been resolved?

If so, we ask that you please update your review. You may reach our Customer Service Team directly at 877-820-7873 for further assistance. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Joshua! Thank you for choosing PureTalk and for sharing your positive experience!

We're delighted to hear that you and your wife have successfully switched from your previous carrier and are enjoying the benefits of our service.

We hope you continue to enjoy your PureTalk experience. If you have any questions or need assistance, please don't hesitate to contact our Customer Service team at 1-877-820-7873. -C.H.

Hello, Tom! Thank you for your service and for choosing PureTalk!

We understand that switching carriers can sometimes be a frustrating experience. We're glad that you were able to successfully transition to PureTalk and that you're finding our service to be a better fit for your needs.

As a veteran, you qualify for our 15% Military Discount, provided your account is on autopay. To begin receiving your discount, please email a copy of your DD214 or Military ID to us.military@puretalkusa.com.

We hope you continue to enjoy your PureTalk experience. If you have any questions or need assistance, please don't hesitate to contact our Customer Service team at 1-877-820-7873. -C.H.

Hello, Kenneth! Thank you for choosing PureTalk and for sharing your positive experience!

We're delighted to hear that you were drawn to PureTalk by our competitive pricing and that you've been impressed by our service quality.

We appreciate you spreading the word about PureTalk to your friends and family. Did you know we offer a referral credit that benefits you on your monthly service bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

We wish you a Happy New Year as well! -C.H.

Hello, Kerry! Thank you for your kind words and for sharing your positive experience with PureTalk!

We're thrilled to hear that you've found our service to be a cost-effective alternative.

To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update, depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello Steve! Thank you for sharing your experience with us. We understand your frustration with Verizon and appreciate you choosing PureTalk. We strive to provide excellent customer service and competitive pricing, and we're glad to hear you're having a positive experience so far. -C.H.

Update 12/31/2024: Hello Stacie! We wanted to follow up with you! Has your issue been resolved?

If so, we ask that you please update your review. You may reach our Customer Service team directly at 1-877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

Your satisfaction is our top priority, and we're committed to providing the best possible wireless experience. Thank you for choosing PureTalk and for sharing your experience. We look forward to continuing to serve you! -C.H.

Hello, Harvey! We sincerely apologize for the experience you had with PureTalk. We understand your frustration, and we want to assure you that this is not the level of service we strive for.

We are truly sorry for the difficulties you encountered with activating your service and the subsequent issues with customer support. We understand how frustrating it can be when a new service doesn't work as expected, and we apologize for the delays.

We understand your concern about the lack of alternative solutions. We are continuously working on improving our processes and providing more flexible options for our customers.

We've reviewed your account and confirm your refund was processed on 12/26/2024. Please allow 5-7 business days for the refund to post to your original form of payment. If you require additional assistance, you may reach our Customer Service Team directly at 877-820-7873 for assistance with activating your account. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat.

We value your business and hope you will give us another chance to provide you with a better experience. -C.H.

Hello, Sharon! Thank you so much for your kind words and for your support of PureTalk! We're thrilled to hear that you're enjoying our service and appreciate your referrals.

We're glad to hear that the transition from your previous provider was easy. It's our goal to make the switch as seamless as possible.

If you ever have any questions or need assistance, please don't hesitate to reach out to our customer support team. -C.H.

Hello, Linda! Thank you so much for your kind words and for being a loyal PureTalk customer! We're thrilled to hear that our service has exceeded your expectations and provided reliable coverage, even in your basement and garage.

It's our mission to provide affordable, reliable wireless service, and we're glad we've met your needs. We appreciate your support of veteran-owned businesses.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need further assistance or have any questions, please don't hesitate to contact our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, William! Thank you for your service! We truly appreciate your kind words and for choosing PureTalk! We're thrilled to hear that you're satisfied with our service and appreciate your support for veteran causes.

It's our goal to provide reliable, affordable wireless service, and we're glad we've met your expectations.

We're also happy to hear that your family is enjoying our service as well.

Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits you on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

If you ever need further assistance or have any questions, please don't hesitate to contact our support team. We're always here to help.

You may reach our Customer Service Team directly at 877-820-7873. Alternatively, our Support Team is available using the Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) social media sites for live chat. -C.H.

Hello, Andy! Thank you for your feedback. We appreciate you taking the time to share your thoughts about our website and customer service experience.

We are constantly working to improve our website and make it more user-friendly. We will take your feedback into consideration as we continue to enhance our website's navigation and functionality.

Regarding the security measures, we understand that they can sometimes be repetitive. However, they are essential to protect your account information and prevent unauthorized access. We will continue to balance security with a smooth customer experience.

If you have any specific questions or concerns about purchasing a phone or changing your plan, please don't hesitate to contact our Customer Service team at 1-877-820-7873.

We appreciate your understanding and patience. Thank you for being a PureTalk customer, we truly appreciate your business! -C.H.

Hello, Judy! Thank you for sharing your experience with PureTalk. We apologize for the service interruptions you've encountered in your area.

We understand the importance of reliable coverage and are continuously working to expand our network. To ensure optimal network performance on your device, we recommend updating the software and carrier settings to the latest version. This can be done by connecting to Wi-Fi and navigating to Settings > Software Update (or Settings > General > Software Update depending on your device).

Your network settings may also need to be reset. For instructions, visit www.puretalk.com/data. You may also contact our Technical Support department by dialing 770-818-3919 for further assistance. We can also be reached online using our Contact Form, which is located at https://www.puretalk.com/contact. Your feedback is valuable as we strive to improve our service. -C.H.

Hello, Andrew! We're glad to hear you're experiencing great coverage and saving money since switching to PureTalk. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -C.H.