PureTalk Reviews

I like not having a tough to get out of contract. I have changed mine twice with no penalty. I have never dropped a call and get a good signal. The price is right too. Customer service is good and the people are polite and helpful.

My husband and I have been with Pure Talk for several years, and it just keeps getting better! When we first switched, it was for the low price... We still have a low price, but the plans have kept improving over the years! Thanks, PureTalk, for great service options, at incredible prices!

Your prices are good, but you have no technical support. We could not reach technical support by phone (always busy), and by email, the answer did not fix the problem. When your customers have problems, they should be able to get their problems fixed.

I love my Pure Talk service. I have had it for 10 yrs or so now and I get great service everywhere I go. I don't get dropped calls like some of the other services do. I would recommend Pure Talk USA to anyone wanting a good phone service.

I own a phablet and get service even on top of the mountain. There are not many cell phone services that work on the mountain but we have very good luck with Pure Talk. Some days we have a bit of a problem but not usually.

I have been with Pure Talk for a few years now. I really love your service. I wouldn’t change. Also love the great low price for my package. I have called customer service several times for help. Very friendly. I also love the That that if I choose to upgrade it is not a huge cost.

I get all the text and talk I need for a very low price. I'm very satisfied with the service. I just wish yall would add wifi calling to your plan. I live in a rural area without cell service so I cant use my phone at home. I would even pay extra for the service.

I have been with Pure Talk for about 10 years. I have always encountered serious knowledgeable customer service reps to answer my questions and help me with my account. I Also I have never had an issue with my billing. Good job. Thank you.

I live in an area where cell phone service leaves a lot to be desired... I have the best reception by far for a lot less money, than anyone else I know who lives here. Above that, I love Pure Talk's customer service. When I have a question, I am always greeted by a perfectly English speaking representative who is not only friendly and knowledgeable, but very helpful and thorough. Thank you PureTalk - you are awesome!

I've been very happy with the service I've received. Any time I've needed customer service, I've always been pleased. They are super helpful and easy to understand. Some phone companies I've dealt with in the past are so hard to understand. Keep up the great work.

I have been a customer for over a year, and PureTalk has had the best coverage for my phone than when I had plans with Verizon or T-Mobile. PureTalk rarely drops calls. I work in an urban area and live in a rural area and the calls come through clearly. Not so with the previous carriers. I also enjoy the family package - the cost of our phones and phone plans do not break the bank, and we are so grateful for PureTalk for this! We are not huge data users so having the expensive plans from other networks didn't make sense. PureTalk allows us an option to fit our family's needs.

We have had Pure Talk service for about a year. I have no complaints thus far. Service area is broad, sound quality is great and the price is very good for the service on our 2 phones. I believe our service is about 38 dollars a month.

A very affordable prepaid cell service that has a plan for anyone. Works anywhere there is cell service in CONUS and is very simple to activate, with all sim card sizes covered. Thanks. I would recommend this service to anyone who wants to save on their cell service! I've been using it for several years now and the auto pay plan is nice as you don't have to think about your monthly payment.

Great system. Made an adjustment to auto pay. Wanted to make early payment, went as expected. Great feature, great service. No interruptions on my phone even in Alaska. I am one very happy customer. Keep up the great service and performance.

I've been using Pure TalkUSA through 3 phones. Calls are clear as can be, no drops, compared with when I had AT&T, and when I've needed to call customer support, billing or service, the person on the other end was always knowledgeable and helpful. Most of the problems I have with the phone are because it's been dropped too many times and ought to be replaced, but as long as my service is predictably solid, I can deal with occasional issues from the phone itself. In fact, I just added my husband's phone a few months ago, and he's happy with the improved quality and service.

Pure Talk USA has been a great provider for the past 6 years for me. The number one plus for the company is that their price includes taxes and fees so that when they tell you your cost is X that is what you will be billed without adding any more costs. Use of the AT&T tower system makes the coverage great, even in the middle of nowhere Texas. Good value for the money.

I've had nothing but great service - no dropped calls - better reception than my old service & at less than 1/2 the price! A great service for anyone looking to save money &/or change service for any reason. Have recommended it to friends & family & I'm not one to do that often!

I have been with Pure TalkUSA for approximately 5 years and have no intentions of switching to another carrier. Pure Talk gives my wife and I the cell service that is right for us and at a reasonable price. We recommend Pure Talk to others every chance we get. Thank you Pure TalkUSA for the great service that you provide.

Love your price for using your Pure Talk service. Very reasonable price also. Never lets me down. And love your roll over limits. I always recommend your phone service to all of my friends and relatives. Keep up the great work.

When I received the PT text that my account would be closed at 8 pm, I tried to reach customer service. I found it upsetting that on Sunday there are no humans to help. Finally I got one of my children to walk me thru the many steps of the online site and was able to enter the new card #. It seemed difficult but worked out ok at the end. Since the original card had been scammed, I was already anxious.

Pure TalkUSA has never let me down in the few yrs I have been with them. Consistently excellent customer service. They are there ready to assist you. So easy to join and set up plus any concerns are easily addressed with their awesome staff.

We live in almost a dead zone for half the year. In Rapid City, SD we get great service. Called AT&T about improving the Sebastian service but we have gotten nowhere with them. It would be nice to have a little backup support on that issue.

I have never had a problem with picking up a signal, and any help I needed from the company has been dealt with quickly and efficiently. I would recommend Pure Talk to anyone. I am not technical nor computer savvy. It serves my needs as a customer.

I am most pleased with the competitiveness of PureTalk to other services. Other companies just keep your plan as it was until you complain or upgrade. PureTalk is always trying to up service when they can. Thanks for the great service.

Customer service is the best I've experienced in a long time and so is the service I receive from Pure Talk. I have NEVER had a dropped call and I've had both Sprint and Verizon. Dropped calls were the norm with them but not Pure Talk. I am thoroughly pleased with this company and recommend you to anyone who asks.

Was referred to Pure Talk by my sister. Was attracted to the monthly fee ($10)/ month) but then I couldn’t call out when I was outside. When I talked to the people in your office, I was told that I had to pay another $10 to be able to call out. You have different plans for every customer you have?

We have been with Pure Talk for more than three years and saved A LOT! Simple to sign up, simple billing, and GREAT customer service. What more can one ask from a wireless provider. Hope to be a customer for many more years!

PureTalk discontinued the data plan I'd been using. I let coverage lapse and needed help setting up internet access on my phone with a new plan. I have an old phone and I'm not tech savvy. It took a couple attempts before it worked but the customer service representative was very patient and helpful.

My issues have been stated/reported previously and no one bothered to call or follow-up... DO NOT pretend to care about me now as a customer. I have always had courteous agents but the lack of follow-up is disappointing to say the least.

The Pure Talk plans I've used have met my phone usage needs at a reasonable price and usually talk is good except in some rural areas. Even then text messages work ok. I have recommended PTUSA to others. Customer service has been good, but would like a faster response sometimes.

If you are looking for great service and great rates, this is the plan you are looking for. I have used this plan for years. I did not get the data plan, I just used wifi. Then my plan was automatically updated. No additional cost, they added 3 gigs of data. I love Pure Talk USA, and very happy with them.

Interfaced with customer rep. She was very professional, courteous, and spoke clearly. She listened to me patiently, then told me how she could help me and proceeded to do what she said. Call took about seven minutes with most of it being me talking. Could not ask for a better experience.

Expect to get your text messages hours, sometimes days after they were sent and some messages you won't get at all. You will frequently get error messages when composing text messages when not connected to WIFI. Group text does not work. Terrible!! People will make fun of you and tell you your phone sucks! The low cost of this plan is NOT worth the frustration of dropped calls and lost messages.

Pure Talk USA is an excellent cell phone provider and gives excellent cell phone service as well. The support from the Technical service department they have given far exceeded my expectations. They go out of their way to make sure you have what you need even in reprogramming your phone. They stay with you until the problem is completely resolved.

Pure Talk is the best!! Great value with great service. We dropped Verizon after years of service with them. We were overcharged for years. So glad we make the switch when we did. We LOVE Pure Talk and all it offers.

Pure Talk has great customer service, easy to use, even when switching phones with programming. Always has text, data, and phone service in the AT&T towers. Love the monthly plan and no contracts, reasonable price, thank you for your business! Love multiple plans you offer.

I have been very pleased with their service overall, especially considering the cost. So far, customer service has always been courteous and helpful. Although, when I first signed-up with PureTalk, it was sometimes rather difficult to get through to a tech-support person. Have not had any need for that, for quite a while...

One day a week there is no phone service. "Emergency calls only" or "out of service area". I'm home! Informed you and told to contact AT&T. They know nothing and are no help. I'm not going to keep paying you for NO service. One day with no service is not acceptable.

Very happy with PureTalk. Very good reception. I’m just very pleased and the price is very reasonable. Also I feel this service is reputable. I trust allowing the automated withdrawal. I have recommended PureTalk to many of my friends. So glad they are affiliated with AMAC.

I just switched from Mint Sim this morning which apparently was a very bad mistake. I usually don't take time to write bad reviews but this is worth it. They offer 4g LTE speeds but that's not what you get at all. I put my sim card in this morning after my # ported and my phone didn't automatically pick up the APN settings so I called to get them.

I do not have to call very often but when I do, I have always received quick and helpful service. Also like the low price especially when I have had so few problems with my service. Only problem is when setting up a new phone the sim doesn't automatically download my contact numbers. Very inconvenient to have to reload each time I switch phones.

Love my PureTalk phone, love the affordable rates even more. Service is clear and I don't drop calls. Data is really cheap and works almost everywhere. Whenever I call them, they answer quickly with a person easy to understand and helpful.

For the last 2 years I have traveled across the state of Wyoming from West to East and back. Both times PureTalk gets zero coverage across the whole state while my friend's phone (with another carrier) has continuous service. This is NOT acceptable.

I am very happy with my service. As my husband and I are getting old we have talked about moving from the country to our neighboring town just 3 miles away. I know that I do not get good service in that town. Not sure why as it is on the same road we live on now just 3 miles west of our current location.

The happiest part of my experience with PureTalk is the low price. However, I have discovered that the low price comes at a cost, and that is service on the network. Prior to my experience on PureTalk, I had been an AT&T customer, which is PureTalk's network provider. Since converting to PureTalk several months ago, I have been experiencing some "firsts" in using my smart phone. I had never known delays in sending text messages. Now, I often have to resend my messages 3, 4, or 5 times before they finally are sent. It used to be that when I hit, they were sent immediately.

The prices are reasonable. Maybe three months of the year, 4 GB is not quite enough data, but I don't want to jump to the next tier. 5 GB would probably satisfy my needs though. Also, I have kept in mind the referral incentive, but have yet to do it. Boost the referral $$$ and I'll recruit some new members! If my referrals stick with Pure TalkUSA as long as I have, it's gotta be worth it. Thanks!

I have used Pure Talk for about 15 years. I have never had any problems & am happy with the service. I have recommended Pure talk to several of my friends. I have always gotten quick results with customer service, and all my questions get answered promptly.

When I went over the limits on the $15/month plan, the service just stopped. It was on the weekend so I could not speak to anyone. I upped the coverage to $20/month. I am truly dissatisfied with your customer service.

I have been with Pure Talk for 6 years now and will not go anywhere. Their service is very reliable and anywhere I go, I always have service. Whenever I have had to call customer service, they have always been polite and very willing to help. I have absolutely no complaints about Pure talk.

I am 77 years old and on a fixed income. Pure Talk provides me the security I feel with my phone in my pocket at all times. In an emergency, I can reach help quickly without the high cost of some other types of service. I recommend this service to all of my friends.

I've been with Pure Talk since the start of the company. Loved the way I was able to manage my 5 phone lines and the low cost for what I was using. Now things are different. The overall cost for my plan went up significantly, from 30.00 a month to 80.00 a month. I am forced to purchase a plan that includes data even though 3 of my 5 phones are not smartphones, which will never use the data on their lines. Unless there are better choices coming soon, I will most likely choose another carrier such as Red Pocket Mobile.

I love Pure Talk. I like the low prices. I mainly use my cell phone for calls and not so much the internet. This plan works perfect for me. I would recommend to anyone. Thanks Pure Talk. I love Pure Talk.

Your change of this benefit has colored everything about my satisfaction with the company. Your customer service is good, polite and helpful. But essentially this change of withdrawing rollover benefits has taken what was a five star grade down to neutral.

Unlimited, texts, calling and 5 gigs of data. One of the best deals around. Plus no contract. I have had very reliable and consistent service for over five years. No dropped calls and very few areas I can't get service. In fact, in the Deep Creek area of Maryland I always have service where my Verizon counterparts have trouble.

The overall service seems fine -- has always been reliable (for the most part), but, in today's highly competitive world of cell service/data amount for price, I would no longer say that your plans are all that competitive vis-à-vis monthly data usage.

For the few years I've had PureTalk its been nothing but simple, exactly what I want for an affordable price and once I decide to upgrade my phone with them I'll decide for sure to never switch back to another US carrier.

PureTalk has worked very well for me. I have three lines and you can't beat the service for the money. I don't travel much, so can't speak to coverage in other areas, but it works great in Portland, Oregon. I would enthusiastically recommend this carrier to anyone looking for a good, low cost cellular service provider.

We have been with PureTalk almost 4 years. You cannot beat the cost for the level of service purchased. We are very happy with the coverage. I regularly recommend PureTalk on the community Facebook group I belong to. When transitioning from one phone to a newer one the process has been seamless, other than problems with Android, but that is not a PureTalk issue.

I like my service from PURETALK for the most part, it is cheap compared with other services and I am a frugal person so it works for me. I travel a lot all over the US and my one complaint is that sometimes, particularly at airports I have NO service, not the end of the world as I move to a location and usually can find service. Generally I Like PureTalk.

Little to say other than I have never had a problem with connection. One service issue, my credit card for monthly payment expired and service was discontinued. It would have been nice if I had been notified as to the reason for disconnection. My credit card company had issued a new card and I auto pay for many things. I forgot about PureTalk. Hard to rectify with no phone service.

I’m a senior and I find no difference in Pure Talk and AT&T. I’m constantly on my phone googling things, talking to friends and family. I chose the unlimited option and have never had to pay additional data charges. And never had a problem with hearing anyone on my phone. I love the money I save using Pure Talk.

The only problems I have had is the phones. I think I ended buying 5 of them because I did know they only had a return time of 14 days. It was either the phone was not charging (got new battery). The other one didn’t take good pics I think the other would. I couldn’t down pics to print. So I bought an Apple small but all I could afford after buying all the other ones.

I've been a customer for quite a few years and have only had positive experiences. The cost is low, customer service is great, I have the data I need and my phone works almost everywhere I go. While there is not a huge selection of choices for phones, there are enough to satisfy me.

Not really pleased with the phone I got & sometimes the service is sketchy. Can never seem to get a decent connection with my brother in Walla Walla, WA. & there have been a few instances right here in the same city as me when I could not get a decent connection. But it's all I can afford...

I have had Pure Talk for several years. I have never had any problems with my service. I have recommended it to my son and daughter-in-law and also my best friend. They are also very happy. There is no contract and they have the best prices. I bought my newest unlocked Moto phone from Best Buy. Any unlocked phone will work.

Hi have been very satisfied with our Pure Talk experience and recommend it to others. But with the website redesign, they removed my ability to move around minute balances between all on my kids that are on a family plan. Now I have to call and talk to an operator. It wastes my time and the time of the company.

I am happy but I wish I would not drop some calls or lose signal in certain areas but other than that I am happy. I am happy with customer service whenever I have needed them. I like my payment alerts.

My contact with the staff at Pure Talk has always been excellent. They are always ready to assist me in all regards. They are always courteous and professional. Any problems are quickly resolved in a competent manner. I have and will continue to extol the merits of dealing with Pure Talk USA.

I have had PureTalk for many years now and I have only nice things to say. I have called their customer service on more that one occasion and they have been very helpful, professional and kind. But what really makes me want to write this review is that I received an email a while ago that said my data limits would be increasing yet my plan price would stay the same. That's unheard of. That is why I recommend Pure Talk.

The phone service is really horrible. Drop calls, the person can't hear when I'm talk or I can't hear the receiving party. This the second phone and the same issues. Sorry I wouldn't recommend anyone to have this service. Also the customers service is horrible as well.

Wound up activating card on my old phone instead of new. Charged me to ship new card $3. Asked for next day delivery since needed phone, charged me $5 for next day then shipped it normally and have not received yet. Poor customer service.

I am ok with Pure Talk. The only bad thing I was forced to change my senior citizen plan to unlimited program. I was told I can only have certain packages instead of grandfathering my old plan, I was simply told no more and forced me to go to their more expensive plan.

Thanks for uninterrupted service. The reception is good and sound is clear, you can't beat the price for 2 lines with a good amount of data and unlimited service. My wife and I will continue to use your service. Online, the website gives a clear image of calls and data usage. I've been with other companies in the past and Pure Talk offers much more for the money than the competition.

My experience with Pure Talk has always been positive both from an operational and customer service standpoint. The connection has always been excellent. Some the inception of my service over five years ago, I have no recollection of the service being down. Lastly, despite the new restructuring plan that has boosted my monthly statement a few dollars, unlike many other carriers Pure Talk remains comparatively easy on the pocketbook. Keep up the good work and if you can find a way to make internet service available at the same affordable rates, I am ready and waiting.

I recommend this service to all my friends. The biggest problem is dropped calls in some areas. Other than that I am happy with it. Also wish you had more selection of phones so I don't need to go elsewhere!

Reasonable service at a great price. As full-time RV-ers traveling the country, we have found areas with no signal (typically out west), but figure that all things considered, Pure Talk is great. We have often recommended it to others.

I've had a positive experience with Pure Talk for about five years now. It has always been easy to get through to a customer service representative in the USA, not overseas. And they're always helpful and professional. Recently I switched to the new unlimited plan and I'm actually paying less than I was paying for minutes and data before. The new unlimited plan makes pure talk an unbeatable deal in my opinion.

Most things can be handled online with ease and never having to deal with a customer service rep. The service is as advertised which is all that can be expected. I would recommend this cost-effective service to all my friends.

Living in a rural area, coverage was always an issue. Pure Talk solves the problem. My service is wonderful, and it works everywhere I go. Prices are great. I have auto pay, and it comes out of my account the same day each month.

I have been with Pure Talk for a while now no matter what state or city I go to it comes with me never left me hanging. I Brag about this company but no one have heard of it that I know oh well their loss. I don't have to call customer service that much but when I do customer service give me there all to fix my problem. I feel no attitude from them even if it takes awhile they want hang up until I say its working. Love Pure Talk one straight bill no Surprises.

I am not too technologically savvy, so my flip phone has been great for me. I love the cost and it keeps me in touch with family and friends. Sometimes, however, it is a little hard for to hear when there are people around me talking. Thanks Pure Talk.

WOW! Buyer beware. Purchased a new Alcatel A30 from Pure Talk. Phone has what looks like delamination lines on the surface of the screen, under the glass. Glass is not broken and no damage to the phone. It should be noted that I have had phone less than 72 hours (and Pure Talk customer service was closed 24 of those hours). The phone has not even been activated yet. Was told that I have to pay return shipping and might have to pay a re-stocking fee. I am a disabled US vet and went with Pure Talk because they advertise US & Veteran Owned. Please stop advertising that way. With your customer service you give Vets a bad name. All I requested was to exchange the damaged phone for one that was not. Pure Talk choose to lose a customer over a $99.00 phone. That is a shame! I could say more, but just look at other options before Pure Talk cost you unnecessary expense.

Your new website format has removed the ability to print my invoice. DID ANYONE THINK ABOUT BUSINESS PEOPLE WHO MUST HAVE A PRINTED INVOICE FOR THEIR EXPENSE REPORT? Your email just doesn't do it for my accounting department!!! And in the 2 calls I've made, there is **no** way you can do that for me. Now I'm forced to deal with a 3rd party company that does our expenses, as it's not done in-house.

We have been very happy with Pure Talk until the last trip we made from Salt Lake City to Brookings, SD. We lost coverage just outside of Evanston, WY until Rapid City, SD. THIS WAS ABOUT 600 miles or almost 9 hours of service. This does not conform to your coverage map displayed on your Website. It is a good thing we didn't have an accident or any other travel issues as we would have had to wait out in the desert for who knows how long.

Most of the time, no problems. But on occasion have trouble accessing my data (always at an inconvenient time). We do have trouble with some type of setting (my husband and I both have an iPhone 5 ) where our phones will not 'ring'. It will show a call coming in (if I'm looking at the screen) and will show missed call. If I can call tech support (not available on weekends!!!) and they adjust some setting or another, they will work again for awhile.

I have been using Pure Talk for a number of years. The service works well in my location and the plans are reasonably priced. It’s easy to purchase “unlocked” phones which are required. Pure Talk gives you a free sim card and you can transfer your old number without problems. You’re never charged extra for over-data usage. The incoming data will become very slow when you have used up your plan.

I have been with Pure Talk for quite some time. (Years) I have always had great service. And customer service has always been very helpful. Despite the fact that I live in a rural area that gets iffy cell coverage I always am able to use my phone for anything I need.

Pure Talk has been excellent for our family. We like the range of plans available and the simplicity (no hidden fees). I've also had some great experiences over the phone with reps in Atalanta. Thank you, I hope you all the best.

Pluses to PureTalkUSA: 1. Reasonable rates to choose from 2. Helpful and knowledgeable customer service representatives. Minuses to PureTalkUSA: 1. Discontinuation of our service option without notice or explanation 2. No customer service late into the evenings or on the weekends. Do we plan to stay with PureTalkUSA? Yes, but better communication and better customer service hours would be much appreciated.

Came to Pure Talk to get away from the big 4 (or is it 3 now?). Never have had issues with coverage living on different coasts of America. Great cellphone plans and business model that has kept with the times, all while not increasing my monthly bill EVER. With so many companies constantly ratcheting up monthly charges despite no additional services or perks being offered, is all too common in today's world. Not Pure Talk though. My only gripe is lack of international calling when I travel to Canada. Other than that, I highly recommend Pure Talk to everyone.

I have had Pure Talk for several years. I think that it is the best service for the price. When rate was reduced my plan was automatically updated without having to have to do a thing. Only problem is getting service in certain areas. I would and have recommended Pure Talk.

I have had my phone with Pure Talk for a few years now and have no problems. My service is great no matter how far I travel in the US. I have a cheap phone that bought from Pure Talk and it works great. I know if I purchase a upgraded phone from you it would give me more options and one of the these days I will. I am very satisfied with Pure Talk.

PureTalk is hands down as good as any major carrier. It has all the advantages at a low cost, and no downside as far as I know. I can send MMS, group texts and set up my cell phone as a hotspot. Great reception and no “drop zones” here in town.

I have recommended Pure Talk to many of my friends. Customer service is great. Whenever I have a question they are very helpful. I have never had a problem with service no matter what part of the country I am in. I love Pure Talk USA. I don't know why more people don't use it. Way better than Tracfone in my opinion.

I switched to Pure Talk about 2 years ago after being with ** for many overpriced years of service. My old service was ok but paying way too much for service got old after many years. When a friend recommended Puretalk I was a little hesitant to say the least but service has been amazing and even in areas I could not get service before and at a FRACTION of the cost... I’m sold and would refer (and do) to anyone considering cell service.

I really like the flexibility you build into your plans. Being able to change plans monthly and not be locked into a contract. Also the ability to add more data on the fly is helpful for the times I go over my limit.

I recently thought I wanted a smartphone, So I upgraded plan. I am 82 years old and I found it is not for me, but I dont think you offer a lower rate anymore. Your service is great and I appreciate that. But all I need is talk and text.

I have used several different phone services for my cell phone and pure talk has to be about the best. They have the best prices, service and the friendliest people to deal with. Their coverage area was something I was worried about at first, but their coverage area is equal to the bigger boys out there. I've been with Pure Talk for two years now and I don't intend on changing to anyone else in the future.

PureTalk is a great low cost cellphone service with customer service that can't be beat. For the most part, our PureTalk service works without a hitch. On the occasional times that I have called for help when automatic updates caused minor problems, the agent was responsive to my request, easy to understand, and knowledgeable. I was problem free in minutes. I have used other "no contract" phone services, but PureTalk is hands down the best.

Had a broken screen on one of the Alcatel phones we purchased. It was still under warranty, however I sat down and cracked the screen. No coverage due to my fault. The thing is we couldn't find anyone to fix it and either have to buy a new phone or configure one of our old ones hoping it would work. We do not like Joy File manager, launcher, Boost, Junk, applications. They were sent without any notice. Replaced the original ones that worked. Better selection of phones would be nice.

Always attentive and will call to remind you of late payments and they are consistent with this. Helpful staff if you have questions. Loving the fact they knock down your bill if you are loyal in paying on time and will increase your gb. I have been with them I think 4 or 5 years after being with several different phone companies. $35 a month, used to be like 40 and 5gb of data, unlimited data and internet and text is nothing to sneeze at.

In those days that you need tech support in Sunday and the machine tell you that is currently close, then you need call during Pure Talk schedule is like I need to adjust my Tech problems to the company schedule... That is frustrated.

I always Recommended Pure Talk to people using Next Door.com and at any event I attend. I showed them what you did for me after Hurricane Harvey Hit Houston. I heard many stories about how businesses fooled customers into taking a month off after Hurricane Harvey - they paid double in interest rates or were sent to a Collection Agency for Non Payments. No other phone carrier took action like Pure Talk did For Valued Customers - with a Month without a Phone Bill - and meant A Free Month without having to Pay! Thank You for that again.

I'm happily been with PTUSA for over 5 years - This was after several different providers including an insect brand which caused me nothing but grief. Built upon the GSM network, I'm guaranteed access pretty much anywhere and the price - cheaper than a candy bar or cola every day. I've migrated through different phones and data use over the years, and Pure Talk has always been there to assist me with my needs.

Overall my experience with PureTalk has been positive. My only problem is a weak connection signal at my home. I called technical support and asked about Wifi Calling feature and was told it was not offered. That would be a tremendous help to me because I fail to get some calls because my phone doesn't ring. Anything PureTalk can do to make this feature available will be a great help to me.

Have had Pure Talk for over two years and absolutely no complaints. Always good reception, get a signal everywhere I go. The few times I have contacted Customer Service the Representatives have been very helpful and friendly. Am already recommending to friends and relatives as the monthly fee cannot be beat.

We have been with Pure Talk for about 4 years and have never had any problem. They have been great with everything to setting up our service to helping us switch phones. We have enjoyed working with them very much.

The experience with this company has been great. Each and every time I have had to call about something, people were courteous, very helpful and solved my problem swiftly. I would and have recommended Pure Talk to friends and neighbors. Thank you.

The tech support lady was very patient while I figured out how to get my new case off, etc. and even when I had to ask a family member to read the sim # for me (my glasses obviously need replacing!). Service was quickly restored. But the BEST part is I didn't have to wait to speak to a rep or go through a million options, etc. AND, I spoke to an American that I could fully understand! I sooo appreciate this. It is the reason I chose Pure Talk and the reason why I stay with them. Thank you so much.

Happy with the ATT service and lower prices. Good customer service. Have phones or use yours. It just needs to be unlocked and use a SIM card. Their SIMs fit all three sizes: regular, mini and micro. Good family plan prices. They need to offer better data in their prices, but not bad.

Not only "would" recommend a friend, have referred on numerous occasions. The ease of use is phenomenal. Best choice I could make for a cell phone carrier. Appreciate the friendliness and support received from Pure Talk staff.

I have been a customer for 3 1/2 years. I have only needed to contact customer service twice and both times were excellent. Staff was very responsive, friendly and helpful. Their rates are very fair and competitive. As a matter of fact, my rate has dropped twice in price since being a customer. Except for having the convenience of a local facility to walk into, Pure TalkUSA is everything you could ever hope for from a cellphone service provider.

Good service for good price. Service is reliable. Wish there was more data or unlimited, but they don’t cut you off once limit is met, just slow you down. And you can always buy more data. I avoid calling customer service, the wait is usually fairly long, but people are helpful once you get them.

If you're like me and you no longer want to own a smartphone - and if you only use your phone for actual phone calls and (very rare) text messages - then this is definitely the way to go. To convince yourself, read your next cell bill in detail and you'll see that not only are you paying very high taxes (with no detail), but you're also effectively subsidizing all of the high data users. So happy I made the switch.

I have been a customer of Pure Talk for about 7 or 8 years, and have never thought about changing providers. Pure Talk has always provided reliable and affordable service, and, most importantly, friendly customer service on the rare occasions I have called them. I travel extensively, primarily road trips, and have never been inconvenienced by not having cell service. I have never before experienced a company that continues to provide more minutes, data, etc., for the same price! And without even having to request it! I would, and have, recommended Pure Talk repeatedly to others. Thank you for being a truly "user-friendly" company.

The phone plans and prices are excellent. The company offers a wide, carefully selected choice of phones. AT&T is an excellent carrier. Help is excellent and walked me through setting up my device. The price is what convinced me to sign-up.

The PureTalk service meets our needs. While the signal is not ass string as Verizon in this valley it is adequate. We have LTE and can use it locally and in nearby towns. When we travel it provides signal in most places we travel. Montana has several spots where no one on any device or network receives signal. We like the fact it was started by veterans and like to support such businesses.

We have been with Pure Talk for a few years and are happy with their service as we do not need a smartphone. We recommend this service to others. They have a reasonable price for their service. My wife enjoys texting her friends all over the United States.

You said we were grandfathered. Then took away our abilities to add minutes or change balances causing us to go without service forcing me to change plans. I appreciate the cost of your plans and am satisfied with your service but your methodes suck. You could have just been straight and offered an incentive to change plans.

Internet net worth Very bad. Cannot Navigate the net worth not even the GPS ETC. Not good enough, can do better with other provider, for the same monthly payment. I am waiting to get a new phone to see if any differences. Then will decide what will do next.

I have had Pure Talk USA for about three years, maybe longer, I have never had any issues. When I changed phones I called customer service with questions and they were able to help me and very courteous. I have never been on hold for more than two or three minutes when I have called with questions and the questions are because I know very little about technology. I have used my phone with no problems in California, Mississippi, Iowa and on board a train going across country. The price is amazing as is the customer service.

Pure Talk gives me excellent cell service, with good coverage, at a fair price. For a phone upgrade, PureTalk offered an older Samsung Galaxy (brand new) smartphone at a fraction of the cost of the current model purchased elsewhere.

My Wife is very happy with her service. That in turn makes me happy. Searching for a service that doesn't have alot of gimmicks and has good service. She has a better connection with Pure Talk than I do. Thanks for doing such a good job!

Simple plans and it just works. I have been a customer for several years and I am extremely happy with the value and service I get from Pure Talk USA. I would recommend this service to friends and family. Great phone coverage.

Never in my life thought I would have such great cell service for such a nice price. Started out with a $10 per month flip phone, then added a $5 per month flip phone, but now have 2 smartphones on the $20 per month unlimited talk & text, and couldn't be happier. Wonderful customer service reps who speak ENGLISH and are always very helpful. Keep up the great work, PureTalk!!

The young lady who corrected our problem was outstanding and had our problem fixed in just a few seconds. I don't remember the lady that fixed our problem, however, she was very courteous. We have called Pure Talk before this and have always had positive results. I appreciate how nice everyone is and I recommend Pure Talk to everyone I talk to. Thank you.

I have been using Pure Talk for five years and always good service and someone I can talk to if needed. They have remained competitive on prices and data packages. Website is easy to navigate and make changes. I won't be going anywhere else anytime soon.

I have been with PureTalk for about 8 yrs and it has saved me a lot of money over the years not to mention, the network is very reliable. Very little cell tower issues. I recommend them all the time. The customer service is very good if I ever have to call, which is rare because I don't have problems with PureTalk... ever! Great plans to fit everyone.

Works well in town and on interstates but when at our river camp only Verizon or T-Mobile works ok. Mostly no service with the pure network. That is why we had to switch 1 line to a T-mobile reseller.

Very poor messaging with attachment. That's explain the service quality. Provider market level. The company should improve that feature to get more customer in the future and allows keep the current customer.

Pure Talk has a much better price for what I need than Straight Talk. There are also no contracts and I don't have to pay for what I don't use. Service has been great. Absolutely no complaints... Good chance my husband will be switching this year too.

My last phone I had for less than 2 yrs, and it completely wore out. When I tried to use it for the last time, it showed it was an 8 yr old phone. I am a senior, and can't afford to buy a replacement phone every year or so.

I feel that it is very economical. Happy to be able to use my own phone. Reception has been adequate most of the time. In past there was long waiting when calling to discuss something. That problem has resolved. I want to use a smart phone but not pay for a lot of data. Pure Talk was the answer for me.

Sadly, I receive Pure Talk USA service only half or less than half of the time! Still, I pay for FULL SERVICE? Wish it was more dependable. Could it be the Alcatel Android phone? I recall service was much improved when I had Motorola and another phone from Pure Talk USA (cannot recall name?) Thanks for your reply.

Nice service for the price. A lot cheaper than the other carriers although at times the towers are weak with the signal one to two bars here on Lake Freeman in Monticello, Indiana. I would like to see better signal strength closer to my home address.

Great plan plus it's easy to change if I need more data. Very reliable and absolutely no problems with billing like I've experienced with other carriers. We started with just my daughter on a small plan but have been so pleased we've moved 4 other phones over too.

Currently I only use my phone when necessary. It is in my vehicle for emergencies, power outage at my residence or when I am out of town. So it makes it very economical on a fixed income. I was with another company and it cost me $14 a month for nothing!! This is only $5 a month and I get minutes and text service when I need it.

The website has been changed and no longer allows me to balance the minutes between phones when there is a rollover. I have emailed the company for help with no response. There is no phone number listed anywhere on the website, but I did find a number on the billing email I received.

I get prompt courteous service every time I have to call your help or chat line. I have called many times over the years and have gotten excellent service each time. I like the service when I have had to replace one of my phones too. Thanks!!

Very happy. Rock solid performer. Customer service responds in a timely manner. You've even upgraded data for my existing plan and added that increase to my account automatically. I'm a fan. Pure Talk is not found in a typical Best Buy mobile counter. You actually have to a search on the web for mobile plans and it may show up.

I like the unlimited calls and text provided. I hated it when I experienced dropped phone service and weak signals even when just outside a building like at one VA hospital. I have made a few inquiries with other phone service and Internet provider. I am thinking I won't mind paying more if I can get Internet and phone service combined with another provider. But lately your service has been good without any new problems occurring.

I was tired of my forty dollar twenty-nine dollar plan. The fees and having to sign a new contract every time a better deal a came out was just too much. I started searching for different mobile service and found several good alternatives, but at $10/mo Pure Talk seemed to be my best option. I've been with PureTalk now since 2009 and can't think of any time I wasn't satisfied with the service.

Everything seems to be working well between Pure Talk & me. I would like to see more updated cell phones available with better ratings according to online comparisons to purchase. I would recommend your cell phone service to other customers to compare with their providers.

Great service, but I think for older people on fixed incomes that there could be a cheaper cell phone service. i.e. I don't play games on my phone I only use maps and take photos I don't even really like talking on a phone.

The best phone service I've ever used. Great prices on plans. I would definitely recommend this phone service to a friend. I do tell other people about this phone service all the time. Thanks a lot for the great service.

I am a new customer, so I can only speak to my very limited experience, but so far I have chatted with 4 different customer service representatives and only one has treated me kindly. I even had one hang up on me! I made a mistake in setting up my SIM cards and having my numbers ported. There are 4 of us on my plan with 3 different plans. I was switching from AT&T to save money and since two of my children have flip phones. I apparently made a mistake when I was exported the numbers and my son's number, which has considerable less data than the plan that I picked for myself, were switched.

I am very happy with Pure Talk. I don't have no died spots whereever I go and your contender service is Awesome. They are very helpful. Could you guy send me a email about that $10 unlimited talk and text and I will have to get a new phone for it to work... Thank you.

I have been a PureTalk customer for years. Very pleased with the coverage. My bill is auto deducted each month, no worries about upgrading or price increases. No contracts! No commitments! I can cancel anytime but have had no reason to do so. I would recommend to anyone and have.

My one hang up is that I can't send multimedia messages via text which is a great inconvenience! I can receive them if I have wireless connection but can't reply to any group text messages or forward those with pics.

From time to time coverage in our home area (Milpitas CA) seems weak, leading to calls that break up. That's my only complaint. I would consider myself a light phone data user so my plan is more than adequate and quite good value.

Any time I've had an issue it has been super quick and super easy to resolve! They have super helpful customer service representatives. I love the bring your own phone feature! I have recommended Pure Talk USA to others and would continue to do so!

I've been using PureTalk for couple of years now and very happy with the service. One of the best carriers in U.S. and still does not have enough recognition. I try to recommend your service to everyone I know.... but unfortunately people are afraid to deal with company that they don't know or never heard about. Another thing that a lot of people are pointing out is that they buy not only carrier service but also a product (iPhone/Android) with it. So people are locked on the contract and after contract inspiration they are too lazy to make a switch, especially to a company they never heard about.

Pure Talk is an excellent cell phone service. I have always been very pleased with the phone and the service. Pure Talk is so very affordable and they are honest and upfront about their prices. There are no hidden fees and it is easy to keep up with the billing.

I was happy with 300 minutes per month for $10 but that plan was discontinued and my price doubled to $20. I will shop other services when time permits because I don't like my price doubling and the plan I need being discontinued!

I called for my dad, his minutes had run out because he was talking more on his phone after my mom died. His name is Robert **. This is who the account is under. Everyone was helpful and offered suggestions for new plans and payment options. He was back with minutes very quickly! We find the service to be choppy at times but generally it is great!

The service has been excellent & so has the price! One detail I would like to see change - I have unlimited talk & text, but every time I end a call, I get a message that I have __ number of minutes remaining and I have to clear that from my phone before I can do anything else. I don't understand why.

I love Pure Talk USA because they are very helpful if I have a problem. I have never had a problem with their service. I have broken a phone and had to replace it. For me, they have better coverage than any of the other networks and I have never had a dropped call. Their company is based in Covington Georgia and not in another country. I can understand everyone I talk to there. I will always have them as my carrier as long as I have a cellphone. Best cellphone company ever. Thanks.

I have been VERY pleased with the service I have experienced with Pure TalkUSA, always when I call they listen and either explain to my satisfaction or fix whatever the problem is. Excellent company. I am very happy to recommend them to anyone who asks.

I would have given 5 stars, however my service just stopped after a year. It happened on a weekend when Pure Talk's customer service was closed. So I found H20. Their customer service was open, and for the same price I receive double the data. During that year I had no problems with the service, except my sister could never receive texts from me or vice versa. Good luck!

When considering a good unlimited phone deal switch and try Pure Talk USA. For $ 22.50 per month with taxes included, you get unlimited phone calls and text messages. Plus you get 2 GB of internet with the option of upgrading to more. There is no roaming charges and you can travel anywhere in U.S. and Canada. There is also a Hugh selection of cell phones or bring your own phone. Try it and you won't be unhappy. Switch today...

PureTalk gives me more than enough data, talk and text to go from month to month without any real problems. Very good customer contact when needed and very helpful and knowledgeable with any issue. Bottom line all of that with a very good price.

Switched from AT&T and didn't notice any difference except a better price. Easy to set up. Quality is the same. No hidden fees. You get what they advertise. Great quality, no dropped calls, clear reception. Never a complaint. Can't think of one issue. PureTalk customer for life.

We have been with this company for over 15 years. Any issue is handled like we really care about us as people not just a customer. No price cheaper. We laugh at the phone ads on TV, we've got the best deal!

I've had four cellular providers including PureTalk, two prepaid and two postpaid. PureTalk is the hands down best. Absolute best value, great cell reception, and good to great customer service. I've called on a couple occasions, and the staff was friendly, easy to understand, and able to resolve my problem with one call.

I live in a country area 12 miles away from town and get good service. Every month I don't have to worry about my minutes being downloaded, automatic on the 1st of the month. Thanks Pure Talk for such good service.

I'm very happy with this company. I've found that my call and data connection are very stable. I haven't had any dropped calls. The pricing is exceptional for what they are offering. The service people were very helpful and easy to deal with. I recommend this company to all my friends.

I have never been disappointed with the service I have received from Pure Talk, that includes customer service and cellular service, the price I pay for my service can't be beat. Whenever I hear someone complaining about their cellular service I always tell them about Pure Talk, and I worked as a technician for AT&T Wireless for approx 16 years.

I have recommended to several friends and continue to do so. They are waiting for their current phone agreements to end to consider PureTalk. Should be joining shortly. Best value for the money! Excellent customer service. No interrupted service.

When I wanted to upgrade my service the customer service representative was courteous and presented my options in a straightforward and pleasant manner. I have never experienced any problems with service and am always notified of new choices when available.

This is a low key company. The rate isn't too high but, the service is good. I also enjoy the aspect of no contract. Even the data (4G) part is a nice surprise. I am actually a return member. Keep it up.

Very happy with my services. I would recommend PureTalk to other people who are looking for cell phone services. I have never had any problems with my services. I don't have to worry about payment because it is auto matic payment so I don't miss any calls.

My brother recommended PureTalk to me over 5 years ago, and I'm glad I switched. Customer service is excellent. Coverage is fantastic. Price is very reasonable for what I get. I expect to keep PureTalk as my provider for many years to come.

I have been with Pure Talk for many years (perhaps 8 or so) and have been completely happy with the plans, service and flexibility. I have shifted from several plans, and enjoy the ease of the website, the "actual person" who answers in a timely manner when customer service is called, and the service provided. Thank you for this alternative, which has saved me much money and heartache over the years.

My son-in-law researched different plans available that met my needs. He's a stickler, and even better IMO, knows what's what when it comes to both the tech and fine print. I got what he told me to get and LOVE MY PHONE SERVICE.

Over the years PureTalk USA has provided excellent cellular coverage at a very good rate. When calling them for service (such as setting up my data plan for my telephone) has always been prompt and accurate. I have been recommending them to family and friends based on price and service.

When I purchased Pure Talk and got a phone at the local Sears store it died and I needed to get another. I purchased one directly from Pure Talk and it has never uploaded or downloaded pics or videos. I emailed Pure Talk and as yet no response.

I agree with those writers complaining about the recent changes to the website. Losing the ability online to manage minutes between family members is a MAJOR mistake. As seniors, we use our phones very infrequently, but when we do, we both need the minutes!!! In the past, all of the minutes each month were added to my phone only so I had to go into my account and balance them. It was annoying, but I put up with this routine because of the cost. Now apparently, I must call each month and have an agent balance the minutes OR switch to a more expensive plan with a texting option we don't need. Come on, Pure Talk, there's gotta be a better solution. I may end up opting to look elsewhere...

Data coverage is very spotty in cities like Newport, OR, where other providers have better coverage and speed. Also, coverage doesn't seem to make much sense. I have better reception on off roads than in certain parts of the town. Considering a switch.

On Friday, June 22nd I ordered a SIM card to be sent to me 2-3 business days and spent $15.00. The delivery was first going FedEx which was wrong as I have PO Box, they switched to USPS Priority which got lost. They finally after many many phone calls sent it FedEx. It arrived Saturday and didn't work. Tech support was no help, Candace did not call me back on Saturday when I was told by Portia she would. My son was leaving on Sunday for vacation with no phone except his iPhone which he didn't want to take. I want a credit for phone #**. FULL CREDIT $42.00. I held for 15 mins on Saturday afternoon. I was locked out of my account for no reason. Tried password reset multiple times to no avail!!!

What's not to like? Over the years data caps have increased and plan pricing has decreased. Advertised rate is the rate you are charged; there are no extra taxes or "administrative" fees. Customer support has been unfailingly polite the few times I've called and website provides easy account management. Coverage area is quite good, though there are some gaps in remote areas and I wasn't able to get service in Canada.

My wife and I are very happy with. I can't believe people are paying 100s of dollars for their service. They're just crazy. Why would you do that in this day of so many choices. Pure Talk has the best service we've had by far. Lots coverage area. We haven't had a place that we haven't had signal. Thank you.

Pure Talk is simply the best. Cheap and reliable. I couldn't ask for more. I early have a loss of signal even when I am in the middle of nowhere and have streaming data almost everywhere. I tell friends about it all the time.

Forced into a higher-price plan - While I was hospitalized I was told my minutes on the 300 minute per month $10 plan had been used and I would be required to switch to a $20 a month plan. I logged into my account. Was informed I had at least 200 minutes left. Since I needed my phone I switched. A few weeks ago, on the unlimited plan, I was informed I had run out of minutes. Not possible. Con and fraud.

I have been very pleased with Pure Talk and have used them for several years! The Customer Service has always been super and the price is, almost, unbelievable! I have called CS with a problem and it was taken care of in minutes! Great company!

Great service and great price. Customer service is always ready to help. I get signal even in remote areas. There is a small glitch that doesn't let me send pictures with SMS but it's such a small issue. Thanks so much.

I am a private customer; this is my personal phone and my primary internet site when at home. It has been a dependable company, service good, customer service acceptable, and I have recommended it to friends.

We are pleased with the service of our phone, but are not happy with how it is billed. We do not want to be on autopay. And we shouldn’t have to enter our account information and credit card every time we make a payment. Please fix your software to reflect this and to allow us to pay ahead before the billing date for the following month. We get error messages constantly that the bill is not paid, but it always is. Thank you.

I find your rates are competitive and the service is mostly favorable. You need to include phone and text service to Canada. You need to have a lower rate option for seasonal users who want to keep their number active during months when actual usage is zero.

Voice ok. Data and mms has never worked reliably. All I have been told is remove the battery and reboot the phone in order to send an mms. Constant data interruptions. That is not right. The only good thing about the service is it's cheap. But you get what you pay for I guess.

Pure Talk USA is much cheaper than the industry giants but provides equally good reception. The customer service is great. I never had to wait a long time when I had a question. My questions were answered and my problems were addressed efficiently. I love not being on the contract and having the ability to change plan anytime.

I love it because when you say $45 cost that's what it is!! So many companies say that but then tack surcharges and fees then taxes. We have never lost service and you a very personable to talk to if you're having troubles. Now Pure TalkUSA just need to get there own jetpack for home internet at the same reasonable prices. Thanks to Pure Talk USA. I have recommended to many people. We have had you for many years and please don't change!

Very affordable, good customer service folks, nice coverage, no problems, very helpful. Would recommend to a friend. Good selection of phones. No billing issues. No dropped calls, phone alerts when getting close to max usage.

I am a long time customer of Pure TalkUSA. The company has been consistent with their service as well as technical support. I consider myself "technologically" challenged but their tech support staff has always been patient any time I have had an issue. The best part is that they are right here in the USA. I highly recommend their service.

This is a great service. Billing is simple and accurate. Customer support on the very few times I've been in contact is professional, accurate, and always friendly. I carry the phone primarily for safety if I need AAA or some other service, but am finding it quite convenient for business calls when I'm out and about. The only times my calls haven't gone through is when phone service in my area is down and only emergency calls are allowed through.

I'm not a frequent phone user and my plan is adequate for my needs generally. I don't get as many dropped calls as I've had with other carriers. I would say that the reception is just OK. I tend to use my phone more for its data and texting.

I LOVE Pure Talk, they have the best service, it's simple and easy. The prices cannot be beat!!! This is the best phone service I have ever had! And Customer Service is excellent, I highly recommend them to anyone! Thank you Pure Talk for the best phone service ever!!!

My husband has been very happy with his plan and the service he gets!!! He has as good or better than other more expensive plans and carriers... Very pleased and have recommended to family and friends. A great price and love the way the minutes carry over from one month to the next.

I came to PureTalk from Virgin Mobile years ago, when I got a $5 line for myself, after adding my daughter. The only issue I've had is waiting on hold and getting transferred around for data not working properly. Actually, my data has never worked on my phone since it was given to me free when you changed plans and upgraded me (from a cheaper plan). Would love to have data, but not worth trying to reach someone.

I am happy with the service. The only thing I need to talk to a rep about receiving files (pictures) from other cell phones. I get the file but it never opens up. I am wondering if something has to be turned on at your end.

Pure Talk has handled existing customers during the rollout of the new plans very poorly. The changes to the customer web portal are extremely frustrating, and existing customers were not notified as to when these changes would actually occur. We are unable to redistribute minutes to sublines on our family plan, and the customer service phone number was removed from the website as well. I feel like we were treated very poorly even though we have been loyal customer for several years. A discount offer or some other gesture of appreciation would have gone a long way towards maintaining that loyalty, instead of making things extremely frustrating. We were offered a discount for the new plans but not until after I complained. Your new plans do not save us money and we will be looking for a new carrier.