PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed June 27, 2018
I am happy with the service. The only thing I need to talk to a rep about receiving files (pictures) from other cell phones. I get the file but it never opens up. I am wondering if something has to be turned on at your end.
Reviewed June 26, 2018
Pure Talk has handled existing customers during the rollout of the new plans very poorly. The changes to the customer web portal are extremely frustrating, and existing customers were not notified as to when these changes would actually occur. We are unable to redistribute minutes to sublines on our family plan, and the customer service phone number was removed from the website as well. I feel like we were treated very poorly even though we have been loyal customer for several years. A discount offer or some other gesture of appreciation would have gone a long way towards maintaining that loyalty, instead of making things extremely frustrating. We were offered a discount for the new plans but not until after I complained. Your new plans do not save us money and we will be looking for a new carrier.
Reviewed June 26, 2018
We signed up for PureTalk several years ago as a great way to provide our children with cell phones, yet avoid photo and internet use. The name of the company is, after all, PureTalk, implying your focus is talking, not data. However, PureTalk discontinued the family plan we had for very reasonable rates. Though our plan is grandfathered in and we still have it, we cannot add up to 5 lines, as we expected when we started PureTalk.
We have 3 lines, and were going to add one for our daughter, but were not allowed to. Additionally, though we are grandfathered in, PureTalk has changed their website so that we cannot distribute our minutes across the three phones we have without having to call a customer service representative. This is absolutely ridiculous and a huge waste of time. It seems like PureTalk does not want to offer talk-only plans any longer, and wants to drive their customers out of their traditional plans into undesirable new options involving more expensive phones, plans, and internet usage.
It is likely we will search for another provider. This is disappointing because PureTalk had provided a great option for kids cell phones and we have been very happy with you for several years. We highly recommended them to other parents who wanted to keep in touch with their kids, yet protect them from the internet and social media.
Additionally, as a parent, I want to explain why I do not want a smart phone or internet use for my children. As you are surely aware, the internet is filled with ** and fake news. Social media has led children to greater feelings of isolation and depression. Some people today are so focused on their phones and devices that they lack the ability to carry on normal relationships or interact in normal ways with the actual people in the room with them.
I want something better for my children: the ability to communicate with me. A regular cell phone provides that, but a smart phone does not. Thank you for your consideration. I hope that Puretalk will return to offering normal plans and allow us to continue the plan we already had without the nuisance of calling customer service every month to distribute our minutes.
Reviewed June 26, 2018
I've been with PureTalk since returning to the States in 2014. I love the simplicity of the plans, availability of different phones (if needed), and no contract. I couldn't be happier and even convinced my roommate to use this service too.
Reviewed June 26, 2018
In the past, I have been able to assign my air minutes in my family plan, but this month I called, because there is a different homepage, and the lady who answered, was very rude and sharp, her explanation was "that is the way it is, and that is all." I don't like to treat people with respect and be treated the same way.
Reviewed June 26, 2018
I called PureTalk because since the webpage has been updated, you are no longer able to view the Family Plan page and share your minutes. This was a feature I really enjoyed because I could share minutes among the three of us in our family if someone was getting low. Now you have to call PureTalk directly and have them do it for you. I don't want to have to do this all the time and wish that you would bring back the feature where I could do it myself.
Reviewed June 26, 2018
I am very disappointed with your new website. I can no longer go to the PureTalk web page to adjust our minutes. I now have to call to talk with a representative to do this same task. I was on hold for 15+ minutes! In the past when I could do it myself, it was a 2 minute job. I really don't understand the reasoning behind changing such a convenient way to manage your plan. I would think this is also inconvenient for you as well, dealing with the high volume of calls, so a representative can do the job in which the customer was quite capable of doing themselves. I do hope you change your mind on this matter and go back to how it was before.
Reviewed June 26, 2018
We had Verizon for many years before finding out about PureTalk USA. We are so happy that we switched! We get very good cell phone service. Never dropped calls, we have yet to run out of minutes because they roll over the minutes you don't use each month. We save lots of money (over $65.00) every month compared to what we were paying for Verizon.
Reviewed June 26, 2018
I have had service with Pure Talk for several years and thus far like the service that is provided to me. There are a few places that I go and can't get a signal but not many. I wish they provided cheaper reliable phone for sale. I am please with my service.
Reviewed June 26, 2018
We have appreciated the help we have received when we have a problem, the low cost of a good service, and that our cost continues to go down as we are a customer longer. We also like that the amount we pay includes taxes, etc so there aren't any surprises.
Reviewed June 26, 2018
I have been a Pure Talk USA for several years. I am very pleased with their service. Have had opportunity to place several orders. Always have prompt shipment. I talk to people all the time always recommending Pure Talk.
Reviewed June 25, 2018
I don't understand how other cell phone companies can compete with PureTalk's service or prices. Starting a new account online could not be easier. I have not met anyone who has heard of Puretalk but I always recommend Puretalk to them. Once I show them your site, services offered and prices they always say they are going to switch over. In the past several years I have been your customer I have never once had a problem in placing a call. The few times I have contacted customer service I have been satisfied.
Reviewed June 25, 2018
My credit card has been deactivated due to fraud and I was not told about it until June 25. I called to give you another card number. Wendy, the woman who helped me, understood immediately and we took care of getting the new number on the account and the bill was paid. Thank you.
Reviewed June 25, 2018
Likes... Rollover minutes though I will never use them up. Dislike... I get "emergency calls only" message very frequent while trying to call out. It does not happen on wife's (T-MOBILE) provider... Need fix!
Reviewed June 25, 2018
Nearly always able to use my phone wherever I am. The occasional downtime is a pain and usually happens when I really need my phone service of course. But in general quite good. New one price service is great!!
Reviewed June 25, 2018
It would be nice if PureTalk could send out a notice saying I was close to going over my text allowance for the month. Instead, I was frustrated that people were not replying to my time-sensitive texts, and only found out they had run out when I called customer service. It would also be nice if talk and text units/minutes were combined in the the same bucket, so that talk minutes could be borrowed if I exceed text minutes, and vice versa.
Reviewed June 25, 2018
We purchased this phone and plan for emergency use. We really have no need for a full time cell phone, so paying $5 per month for 80 minutes is the perfect plan for us. We rarely use the phone, but when we have power outages, we can still call the power company. It give us peace of mind.
Reviewed June 25, 2018
Love my PureTalk service. I really appreciate the value. Although reception is somewhat hit or miss, I can usually get good enough service to accomplish what I want a phone for - to make and receive calls. Since I don't give out the number to people other than family and close friends, I have enough rollover minutes to last me a lifetime. Thank you for providing a simple, basic, inexpensive, good product.
Reviewed June 25, 2018
Very satisfied, the limited service suits my needs exactly. Texting is no problem, coverage is good enough, remote areas still have dead spots, but I can live with that. Phone service has no problems.
Reviewed June 25, 2018
I have had Pure Talk USA phone service for over 4 years and am very happy with them. The price is very good and coverage is excellent. Customer service has also been excellent when I have contacted them.
Reviewed June 25, 2018
I have been a customer with two lines for over 5 years ON AUTO PAY. Now I have to choose between switching Carriers or paying for data that I do not want. I have switched one line already and will be changing the other line in a few weeks. One size doesn't fit most.
Reviewed June 24, 2018
Puretalk Flipphone - I am satisfied with my archaic phone service. It is what I want. I am completely happy with the customer service that I receive from PureTalk. It is so far above and beyond what I am accustomed to from a phone company that I will probably be a life-long customer. I tell everyone how nice it is to have someone answer the phone every time and be able to address any issues immediately.
Reviewed June 24, 2018
I have been using PureTalk for many years now, since I had a flip phone, and the service has been nothing but outstanding. Never a problem with the network even when traveling. The cost beats out all other providers significantly. I highly recommend PureTalk.
Reviewed June 24, 2018
I love the service. However the phone that I bought from PureTalk is extremely hard to use. My old flip phone was very easy to use & I was hoping to upgrade to a smartphone. Even people who are very tech savvy have trouble operating this phone. Therefore I don't get as much use out of it as I would like to.
Reviewed June 23, 2018
On our third year with Pure TalkUSA and wouldn't change a thing. Their customer support is knowledgeable and well trained. My last experience with PureTalk was to merge 4 separate accounts all with their own uniqueness into one to optimize savings. Everything was clearly explained, executed quickly, resulting in a very satisfied customer experience.
Reviewed June 22, 2018
In the last few months I have noticed we are being billed repeatedly for the same texts. In a few instances seven texts at the exact same second. We are not big texters and have looked at our phones which show a short, one or two sentence text being charged multiple times. On some days we are charged for up 5x what we actually sent and received. I was actually going to make a complaint to the FCC or FTC.
Hi, it sounds like you are on one of our older plans, as all of our current plans have unlimited texting. We certainly appreciate you being a long time customer of ours and would like to make sure we look into your account to determine what is happening. Please contact Customer Service by dialing 611 from your cell phone or by emailing us at info@puretalkusa.com. We look forward to assisting you.
Thanks,Pure TalkUSA
Reviewed June 22, 2018
If talking on phone, when another call comes in, it does not let me know somebody called and does not show missed call. If this problem can not be fixed, I may have to change my service, I am missing too many important calls. Your people says they can't fix it.
Reviewed June 22, 2018
I've been with Puretalk now for over a year, and have had no issues. The phone service is great, and priced right. I just get the basic phone and text for $20.00 a month. Only caveat is that you can't send pictures. But compared to Verizon, you can't beat it.
Thanks so much for your kind words! We wanted to reach out to let you know that you should be able to send picture messages with the $20 Unlimited Talk & Text plan. We'd encourage you to contact our Customer Service team and speak to Technical Support, so they can make sure there isn't an issue with a setting on your phone which is preventing you from sending the picture messages.
Thanks!Pure TalkUSA
Reviewed June 22, 2018
Pure Talk is the cheapest phone service I've found. They have the small flip phones which is all my husband and I need. We each have one and get plenty of minutes for little money. The prices for smartphones are good, too.
Reviewed June 22, 2018
It was a cheap alternative to highly inflated prices that poor people can't afford. It feels like the prices are climbing now. I'm looking at possibly canceling services if prices go higher. I hardly ever use the service. Just a landline of necessity to take calls and make a couple calls. That which I seldom do. As an internet provider not interested in cell phones. Too small with little function.
Reviewed June 22, 2018
Very nice affordable service for seniors. When my CC number changed and PT could not deduct the $10 I got a friendly notice and could put things right. No hassle. Simply very useful and my phone always works. Thank you.
Reviewed June 21, 2018
I am not a new customer. I cannot call. I do not want to call. I cannot memorize or take notes or remember or revisit. Please direct me on what I should do. I have three phone lines for which I pay a base of $20 a month for all three and allocate the minutes to the line needed. What do you now offer that is comparable to my current family plan?
Reviewed June 21, 2018
The amount I pay for my plan is very satisfactory. The service signal is not very good. I have never had more than two bars for my service no matter where I have been. And in some places I have no service at all. The area code 30276 Senoia Ga. That area has no service. But this is not limited to just PureTalk. My friends are on different carriers and they also cannot get service in that area. If PureTalk could secure reliable service in that area they could gain a huge amount of new clients.
Reviewed June 21, 2018
I have a family plan and one other line. I am very disappointed my statements no longer have the rollover hour included. Also I want to refer friends to your service. I no longer see the $10 plan. For that reason they are looking for other service providers. The prices of your phones have gone through the roof. So I will not be purchasing any phones from you in the future. The only reason I continue to stay with you is because my personal rates so far haven't increased. Once they do I will be looking else ware as well. For as little as I use my phone to be charged any more then that will be unacceptable for by budget. I would hate to change providers. I love your customer service. Every so often when I call everyone I spoke with have been great, very professional pleasant and friendly.
Reviewed June 21, 2018
I have no questions. My experience has been just great. My wife and I both use this service and with our age, it is just what we need. We only use it as a phone. Sometime at home we use our wifi but very seldom. At home we have computers.
Reviewed June 21, 2018
I really like my service BUT sometimes, about 3 times a week, my phone will drop calls if I am on the phone speaking to someone else on another cellular phone. It's not that bad but it can be frustrating at times. This is why I rate my service as 4 out of 5 Stars. The Price is The Best you can find for the service offered!
Reviewed June 20, 2018
The latest changes to the company website make it impossible for people on the family plan to re-allocate minutes to different phones and you have to call Customer Service to have this done. Unfortunately, Customer Service Hours are VERY restricted, making it inconvenient for their customers.
The family plan is one of our legacy plans. Unfortunately due to technological advances in our customer portal, the ability to move minutes is no longer available online. You can call customers service to have them do it for you, but you may also just email us at info@puretalkusa.com, and we can do it for you that way as well. Please let us know if you have any thing else we can help you with.
Reviewed June 20, 2018
I am not happy that I can no longer manage my Family Plan on-line. Now I have to call, wait 11 minutes on hold, only to find out that I can no longer do what I used to do in under 1 minute. It is also extremely difficult to find a phone number to call when you need to speak to a person. Everything on the website now seems to center only around Sales and NOT customer service. I have recommended PureTalk to a few people (who did take the plan) and I certainly will not recommend it in the future. Your site assumes that everything will go 'right', there is no easy way to address questions or issues that your customers may have that are not outlined on your sales pages. Been a customer for a long time, may not be much longer.
Hi, we are sorry you feel this way. We actually just updated our FAQ/Support page to address double the amount of questions the previous FAQ page had. They are now organized by category so that it's easier to find the right question, which may look like appear to be less questions than before. If the answer did not help you, simply click "no", and you can fill out a form to ask us a specific question. We assure you that customer service is of upmost important to us.
The family plan is one of our legacy plans. Unfortunately due to technological advances in our customer portal, the ability to move minutes is no longer available online. You can call customers service to have them do it for you, but you may also just email us at info@puretalkusa.com, and we can do it for you that way as well. Please let us know if you have any thing else we can help you with.
-Pure TalkUSA
Reviewed June 20, 2018
I have a family plan and was used to going to your website each month to move minutes from the main line to another line, however this option is no longer available. It is not convenient to have to call you every month to move minutes for me. Is there some way you can add this back to your site? Also a contact phone # cannot be found anywhere on your site. I am pleased with the service and the ease of the use of it, but this issue has caused a bit of inconvenience.
Reviewed June 20, 2018
I love Pure Talk, it's a great company, and I've had no problems. During Hurricane Harvey. Pure Talk was awesome, they gave me extra minutes for free, and assisted me in getting an upgrade. I love Pure Talk. Their prices are unbeatable especially for senior citizens.
Reviewed June 20, 2018
My account was transferred on June 14, 2018. You did not release the transfer in order to charge me the $10.00 on June 17, 2018. You did not transfer my service until June 20, 2018 and I was without service. According to your agent you were not given the correct address. They had only one address to give. Your company hijack me for $10.00. When I called for a refund I was told it was impossible to get. According to you.
Reviewed June 20, 2018
I very much enjoy the fact that PTU increases my bandwidth upper limit every six months or so with little or no increase in cost. I am seriously considering dropping my cable internet subscription as a result, using a hotspot from my phone as needed. Customer Service experience has been pleasant. No complaints from me. Keep up the good work.
Reviewed June 19, 2018
I have been with Pure TalkUSA for several years now. They are a great service provider and do it at a deep discount. This translates into a limited customer service experience but hey, we're talking DEEP discount for a service that would cost three to four times as much without any discernible difference in performance. Credits to Pure TalkUSA!
Reviewed June 19, 2018
The mobile network is excellent and I get signals almost everywhere I needed. However, recently the PureTalk increase service cost without prior notice. I talked with the company and not convinced by their response.
Reviewed June 19, 2018
Very unhappy with the decision to take away the management function of the family plan. I was also told the family plan will be terminated and my account minutes will be lost. When I signed up for the plan I was told the minutes would never terminate or be lost.
Reviewed June 18, 2018
During a recent long term power outage, my landline was dead, and had only my cell. When I ran out of minutes and called to buy more, I was told it was no longer an option, and I should "upgrade" my plan to one which costs FOUR times more per month as much as my current one. As a senior on a fixed income I cannot afford to "upgrade" to a plan four times more expensive, and you should be ashamed of yourselves using such tactics to force seniors on a fixed income to have to pay more!
We previously offered a plan that was $5 with a set number of minutes, and you could purchase additional minutes if you ran out. Unfortunately we no longer offer that plan, nor the ability to purchase extra minutes. All of our current plans offer Unlimited Talk & Text with data, starting at $20 per month. We have allowed our customers to stay on our older plans, but unfortunately we are unable to support the ability to purchase extra minutes. We apologize for any inconvenience this may have caused.
Reviewed June 18, 2018
I have been a customer of Pure Talk for many years and have never experienced a problem. You deliver what you promise. Your rates are more than fair and you provide no-hassle service. Thank you for being such a reputable company over the years.
Reviewed June 18, 2018
Talk and Text is main usage. Some web browsing. Never streaming. Used Hotspot feature on iPhone recently to download a library Ebook while away from home. Quite please. Price has been good throughout our time with PureTalk.
Reviewed June 18, 2018
I logged in to purchase additional minutes or slide some minutes from my husband's phone line to my phone line, as we have done for years, but this apparently is no longer allowed. Those options are gone. There is no explanation. When I clicked on support, I was steered to choose my problem from a drop down box, but my problem is not there. I have spoken so highly of Pure Talk for years to my friends and family. I hope they can fix this problem.
Hi,
First I want to say that we appreciate your loyalty and value you as a customer.
The plan you are currently on is one of our older plans we no longer offer, yet we have allowed our customers to remain on the plan. Recently, we needed to make some technological updates to our customer portal (aka “MY ACCOUNT”). Unfortunately, as a result, our customers with family plans are no longer able to move minutes between the lines on their account using the customer portal. The good news is, our customer service agents are still able to move the minutes between lines for you.
We recommend you check out our current Unlimited talk & text plans on our website. Many of our customers on the family plan (especially those who add data) would find that our current plans will actually save them money and are relieved to no longer worry about running out of minutes or texts.
If you choose to move all of your lines to an Unlimited Plan, we can offer you a one-time courtesy credit of $15 for each of your lines (ie: if you have three lines, it would be a $45 credit). Once you have moved your lines, please let us know by emailing us your account number at info@puretalkusa.com or by calling Customer Service so we can go ahead and apply the credit to your account.
Thanks,Pure TalkUSA
Reviewed June 18, 2018
I was with Pure Talk for years and had no problem. I cancelled for a few months then came back. I have had nothing but problems since. First I had no data and could not text, send or receive MMS. I made several phone calls and you reset the phone and had me manually enter settings. Nothing helped. Removed sim and tried it in another identical phone. I now have data & text but there is a constant problem with phone calls. I receive some and others say they go directly to VM but I never receive the messages. When I try to make phone calls, they cut out or are dropped. This has been going on for 3 months now. I am paying for service I don't have. My husband is on my acct, has the exact same phone and no problem.
Reviewed June 15, 2018
All in all quite satisfied with PureTalk... Though I wish there was a $15.00 Plan for those of us who do more texting than talking. Being able to receive or send a photo occasionally is nice also and I greatly appreciate that on the $10.00 Plan. I just wish there was more texting time.
Reviewed June 15, 2018
When I purchased my plan, I could purchase min if needed. Now that option has been taken away. It is clear that you want to get rid of the $10 deal. Instead of stepping up and making this announcement, and offering a revised plan, you chose to play an unfriendly game by making changes, because you can. Bad business.
Reviewed June 15, 2018
Have not or had any problem with your service. I'm a senior with limited means and it's just what I can handle - but would like to purchase another phone and it would be more for the service. Is there a service that would be close to what I have now. Thank you.
Hi Mr. Jansen,
Thank you for being a valued customer! You may contact our customer service department at 1-877-820-7873, and one of our representatives will be glad to assist you. You can also add a new line or phone to your account by visiting our website at www.puretalkusa.com and clicking "MY ACCOUNT".
Thanks!Pure TalkUSA
Reviewed June 15, 2018
Unable to contact you on weekends, phone shut off with no way to contact you to recharge, unable to find account online, no notice about amount of mins being charged to phone. Very weak signals in dept stores, unable to receive calls or call out. I am cancelling service next week.
Updated on 07/16/2018: I requested that my account be closed at the end of the billing cycle but still you kept the account open and charged my card again. What's the problem? Cancel the account already and credit my card for the amount just charged $20.00.
Our customer service department is open Monday through Saturday, but we are closed on Sundays. It sounds like you could possibly benefit from changing to one of current Unlimited Talk & Text plans that start at $20 per month, so you no longer have to worry about running out of minutes.
Reviewed June 14, 2018
We are most pleased with the services at PureTalk. Switching to PureTalk was easy and saved us 75% of our prior cellphone billing. The coverage is very good (uses At&T network) and the personnel are friendly and ready to help resolve any issues that come up (very few, mostly at beginning about compatible cellphones).
Reviewed June 14, 2018
Just like last year, after leaves come on trees we have no signal at our house. Extremely frustrating. We have 2 accounts for our home, but they are mostly useless during the summer. We need another cell provider.
Reviewed June 14, 2018
We don't need a smartphone. Only use a few minutes a month if needed. We only ran out when the October fires came and we lost our landline. Very affordable for us. Thank you very much. We are very pleased.
Reviewed June 9, 2018
Pure TalkUSA uses AT&T's network. They are the most competitive outfit. A Senior plan costs only $ 5/month for 130 minutes. They also sell cellphones. Their service is very good. They also have family-plans which are unbeatable! Unfortunately for consumers: They are not known!
Reviewed June 2, 2018
I have been with Pure Talk USA for several years. I have never had any problems with their service. I can recommend them to anyone that wants a low cost provider.
Reviewed April 9, 2018
I wrote this review because I saw mostly negative reviews. I have been with Pure TalkUSA since January 3rd of this year. Yes it was a little problem getting my phone unlocked but not one problem since. My friend recommended it & she loves it. So I told my sister and she loves it too! So I tried it and nothing has changed. I still have unlimited talk, text & data! The only difference is my bill is now $40.00 less each month!!! I am retired and that is most important! I love Pure Talk and have had NO PROBLEM! I am very very happy! My sister & I still text & talk all day long like we did before. Nothing has changed! Wish I had changed sooner!
Reviewed Jan. 8, 2018
I contacted Pure Talk to make sure my phone will work on their network. Gave them the M... on my current phone. They told me, "No problem. It will work." I knew my phone was clear and not blocked by my last company as they told me so and I ran a check on my phone which told me it was clear. Paid the 26.88 for the sim and first month of service. Finally after 4 days got the sim. Called them, got that part straightened out and they gave me a phone number. Restarted the phone and it asked for a access code. PT is telling me it's a block from my previous company. My previous company said it's not and PT has to give me the unlock code.
This all fell on a Saturday near the end of the day. So here I sit with no cell and a loss of 25.88. Also when asked about porting my number I was told it was the weekend and that department was closed so I had to get a new number. So with my phone not working I went on PT and looked at their phones and there is no way I can afford any of them. A lot of your cell providers offer 0.00 phones or low cost but PT is way too expensive. On the plus side they do have good coverage and decent monthly plan prices.
Reviewed Dec. 18, 2017
I have used Puretalk for about 3 years now. My company had provided me a mobile phone (iPhone 5s on Verizon) and I needed a mobile after I retired. On a neighbor's recommendation, I purchased a smartphone (Pantech) from Puretalk with their basic $10/month plan. This phone was an old model that Puretalk replaced for free when it failed after a month. A year later I purchased a new unlocked smartphone (Blu Life Plus) from Amazon and upped my plan to include data ($19/month) and then later added more data making it $29/month for unlimited voice and text and 3 GB of data. I recently replaced the Blu with a Motorola G5 Plus after I accidentally shattered the screen of the Blu. The new phone was also purchased from Amazon.
Puretalk Customer Support. I have had little issues with the Puretalk customer support. The initial setup was straightforward and took perhaps 15 minutes once the phone arrived. Getting the broken Pantech phone was simply a phone call. The replacement arrived in two days and worked out of the box once the SIM was swapped. The transition to the Blu phone was more challenging as the phone was not recognized out of the box and a call to tech support was required. Tech support had the phone up and running in about 15 minutes. The transition to the Motorola phone was transparent. I just swapped the phone and everything magically migrated to the new phone.
The closest thing to a negative experience was when I upgraded my plan online mid-billing cycle from the base plan to an unlimited plan. I did not understand a prepaid plan is billed and got upset when I found I was being charged for both the base plan AND the new plan. A call to a patient customer support person resolved my confusion AND got me a partial refund for the data plan I had with the base plan. (Do not switch plans mid-billing cycle!). Puretalk Coverage. Coverage is full AT&T coverage. Not as good as Verizon in rural coastal California, but good enough and speedy enough most other places.
Reviewed Nov. 10, 2017
I had Pure TalkUSA for two months. I had trouble with my phone right away. It was always say emergency use only. I contacted technical support with this problem. Got it fixed. The next day the same thing happen. Went through the same procedure. This was occurring every two days so on the 9th of this month I changed companies to Metro PCS. When I asked for the money that I paid for this month Pure Talk says it does not give refunds because they are a buy here pay here company but the phone that they gave me they have turned off the service too so I will be out of $ 24.00. I think that if I cannot use the phone they should refund the money that I spent on the service. So I rate them a 0 as a company. I suggest that no one use this company.
Reviewed Oct. 13, 2017
My family has 4 phones. The service is AT&T so the quality is fine, we've never had any issues in 5 years. You just have to realize that for a cheaper rate you're going to give up something. Which is acceptable for me as I have saved hundreds by now. I have always been happy with their customer service, but I am not surprised to hear others have not. I bought an unlocked phone for Christmas, ordered a sim card from Pure Talk site (I paid 3 bucks). It arrived in 3 days. I called customer service, phone was working in 5 minutes... That has always been my experience. I don't like that I can no longer add additional minutes when I run out. That was a nice feature, but the unlimited plan is only 20 something bucks... I'm cheap and try to go with lowest plans. Hope this helps.
Reviewed Aug. 2, 2017
Their customer service have hours of only 9:00am to 6:00pm eastern time, which are the same hours I work 7:00am to 4:00 pm mountain time. So customer service could not help me. Phone could not recognize the sim card, and their website would not recognize my account number even though I copied and pasted it from their email. What gives.
Reviewed March 9, 2017
Do not waste your money on Pure TalkUSA. I paid extra to expedite the phone before my trip, but it did not work. Then I called their so-called tech support and waited for 25 minutes to talk to someone. The tech support could not help either and wanted to send me a new sim card. They said that if the sim card does not work they will send me a new phone. I told them that I need a phone within the next 3-4 days before moving to another state. They can not ship you anything FedEx or priority mail. When I told them to give me an RMA to return the defective phone they became rude and unprofessional. Do yourself a favor, save your time and money, and do not use Pure TalkUSA. It is very close to a scam.
Reviewed Feb. 15, 2017
Called to activate new smart phone. Couldn't get SIM to be recognized. The tech guy says to push the card in more. Well, I told him that I had it pushed in as far as possible. "No, you don't - you have to push it in to make the door pop up." "What door?" "I'm trying to help you." "There isn't a door." "Yes you have to push it in farther." "I can't push it farther - wait now I can't get it out." "Yes push it in farther." "Well now it will not come out!" Ended up bending the connection plate - had to send it back to manufacturer and pay $75 because of THEIR ignorance about this phone. Still have no service - still will not read the card and they are very RUDE. Why take out a bad experience on an innocent customer?
Reviewed Dec. 20, 2016
It was a good price for the length of time that I needed it. Not many features, but I did not need them. There were several options available in different lengths, features and price ranges. I chose the phone and service plan that I needed at that time. I did not have to give any of personal information to obtain the phone. Could not lose and credit or personal information. Felt comfortable using the phone. The phone performed well. Worth the price that I paid for it. Nothing fancy and nothing out of the ordinary. If need I would use again.
Reviewed Dec. 19, 2016
The price was fair. There are options when it comes to choosing a prepaid phone and this is the best option out there. There is no use going to any other phone plan. There were good options with this prepaid phone line. You can prepay or you can choose another payment option. The options were very good for this phone service. This phone service had good privacy features. The privacy options are very good. You can choose between a variety of options that are good price. The performance of this company far exceeded expectations. I was hopeful that this could replace my previous contract phone line and it totally did.
Reviewed Dec. 18, 2016
It was less than others sold at the stores which was a great price as I'm on a budget and worked great. I only used to receive and make calls but the sound was clear and the volume was loud. Battery life was not an issue or charger like so many phones have issues with. Everything was private. Had no issues at all with this phone. Had it for quite a while. Would recommend to friends and family as a great phone for young teens also. Very Satisfied and happy with it. Great first phone for anyone. No minutes to worry about or high bills.
Reviewed Dec. 17, 2016
The phones are refurbished so they should reflect that in pricing. Not priced as a new phone. The plans run way too high for very little minutes and data. Not many plans to choose from and they are way overpriced for very little time and data, do not like it one bit. I never use the phone. Every spammer in the world will call you 24/7/365. It sucks. If you are on a do not call list it should work. But these phones won't work even if you port your number over from another provider. The phone works, it does not drop calls, no run into poor service at all. That is what I am pleased with.
Reviewed Dec. 16, 2016
I got the package deal but it didn't add up. Paid for phone and had to purchase min, cost close to 85.00. It was not easy trying to get the minute put on the phone, something went wrong with activation. I got frustrated with having to call customer service for help. If it would have been easier, then maybe I would have enjoyed it better. The privacy was ok. But I wished it could have been a better phone. I can't imagine having issue ever before, with a purchase, but this one just gave me a hard time. Once I got it running, I was ok with it, but I still had some issues regarding the minutes. You get what you pay for.
Reviewed Dec. 15, 2016
At the time I did not have a lot of money so having a prepaid phone came in handy. They are good for people on a budget. Older people and kids can benefit from them. At the time many years ago they were not smartphones so the options and technology was limited. But they had a number of phones to choose from. It did what it needed to do, it made calls. So I'm happy with the phone but would not be now.
Reviewed Dec. 14, 2016
It was more expensive than it should have been. I paid $280 for it and it was not even a smartphone. So I was disappointed and it performed at a standard to below standard rate. There weren't many plan options for the prepaid phone. And not many options to purchase more minutes. The no-contract plans that are readily available now are much better and cheaper. Privacy was fairly decent. It was safe to use and I don't think we lost any information or had identity theft stolen from the prepaid phone. It was not a smartphone but it worked well enough receiving texts and calls. It may have dropped calls a few times but nothing substantially terrible.
Reviewed Dec. 13, 2016
The price is alright though the phone is very glitchy. You should fix all glitches before you raise the price. If it came with more free apps that do stuff it would be good. Map option. Night vision app and also a evp app so I can talk ghost. Also a locators. Like when the phone is missing it beeps and it lets me know where it is at. Privacy is number one on my list of cell phone priorities. It would be great also for online purchases. Phones need the best privacy security. The phone is alright except as I had stated before it is very glitchy. It makes calls when I am nowhere near my phone and it also deletes my contacts.
Reviewed Dec. 13, 2016
It cost too much. And it was hard to use at first. I had a hard time hear on it. The coverage I had, had a lot to be desired. When I used it I felt like a drug pusher. The rates are so outrageous. It use to only cost 25 cents to make a phone call and now there are less pay phones around and you now have to buy a phone. You use to have to have a warrant to tap your phone. Now they can just pull your calls right out of the air. What kind of privacy is that? People use the speaker phone to talk to people and you get a lot of background noise and then you can not hear anything.
Reviewed Dec. 12, 2016
They have a strange billing system. Not bad, just not well explained. Depending on how many minutes I have left that month, I will get charged between $25 (minimum) and $55 (maximum). You set the spending cap and you can adjust how many minutes everyone has (which I like). It did take a long time to get your sim card and/or phone once you ordered from their website. It was about 3 weeks before I received my new phone and sim card from them. They use refurbished phones and unfortunately I had to send my phone back for another one which took 2 weeks and it did not work either, it has been over 5 weeks and I am still waiting for the return shipping label to send this second phone back.
Reviewed Dec. 10, 2016
The price was pretty good compared to most. Ultimately I ended up switching to a contract. It costs more but I like my phone much better. However, if you don't want to be tied to a two year contract, a prepaid phone like the ones from this company are an excellent option. I don't think the options are as good as the ones on a contract service. They're good for those who don't want to be tied to a contract though. I, personally, just wanted more options. The privacy features were great. I didn't feel like any of my information or anything was being spread around or leaked or anything while using this service and phone. The phone worked well enough. I still didn't like it as much as what I have now, but it worked a lot better than what I expected when I purchased a prepaid phone. I was pleasantly surprised.
Reviewed Dec. 9, 2016
It was a good prepaid phone. Minimal dropped calls, not a great variety of phones to choose from but works well for people whose phone isn't one of their main priorities. Has good options for variety of needs, more for a person who doesn't use their phone as much and is only needed in emergency situations. I was happy with my experience. Has the ability to lock and not be seen by other people if you really chose to. It's an okay plan. Did everything I needed it to do. Has basic things like texting and calling. Not really well for people who want to use it for games or other apps because it take up way too much data for that.
Reviewed Dec. 7, 2016
The price is comparable to others yet it pays for itself in the quality they provide. Their customer service is outstanding and any problems are truly handled quickly. The options are nice. There is something for everyone and it's easy to see why they are very popular. I would recommend them to anyone looking for this service. They are very discreet and efficient in being discreet. They care about your privacy and want to see you happy as a customer. They truly value your privacy. Their performance is very good. They are always there for customers and even go the extra mile to make sure you are satisfied, which is rare to see nowadays.
Reviewed Dec. 7, 2016
It was inexpensive for the phone I needed. I paid thirty dollars for the phone and it was durable enough for me to make calls with and text. It didn't do anything else. It was very basic. I got a very generic phone. I was only using it to call and text. The phone functioned fairly well. I was able to make and receive calls but sometimes depending on where I was I would get service disruptions.
Reviewed Dec. 6, 2016
I think that for a non-contract phone the price was at a good range. The phone was durable and I was able to connect well with my friends and family. I'm glad I didn't have to worry about any overage charges and no hidden fees. I liked that there was a variety of plans to choose from. It ranges between $10- $24. All the plans let you know exactly what you are able to do before purchasing them. I myself did the most expensive one so I had more options on connection. I had no issues with my information getting into the wrong hands. Everything was professionally done and I was very satisfied with the product. The phone itself had a few dropped calls, depending on the area. The majority of the time it worked well unless I was camping high in the mountains and completely out there. Other than that it was fine.
Reviewed Dec. 6, 2016
I wouldn't buy another phone like that. Too expensive. I like the new iPhone. I think they aren't helpful as the old smartphones. It worked out if you needed a phone just for emergency. I personally didn't like it. The privacy was fine. I never shared personal info about it but then again I didn't know much about the phone. It did what it was intended to do. It was okay phone.
Reviewed Dec. 3, 2016
The price in all honesty is good enough for what it needs and may be high at times but gets the job done and people will pay for what they want. They have a lot of different options to choose from. You just have to know what you want before you order anything from them and not to throw a fit about things that you can't control. They say that they won't share your information but you can never be too sure with any company, all companies say that they won't share your info but they usually do anyways. Their performance is good at times, but they can improve in a lot of places, but it can also vary at times, just have to see what they have to offer before getting anything with them.
Reviewed Dec. 2, 2016
It was comparable to other brands. I didn't think the prices were too outrageous or anything. The price was fair. No complaints. I was satisfied. I did not think there were too many options. That is usually how it is with prepaid phones. You cannot really be picky. The options are pretty standard. I was satisfied with the privacy. I felt comfortable using the phone. I did not think my security or privacy were messed with. It performed as any other phone does. I did not experience dropped calls or anything similar. All the functions performed how they were supposed to. Nothing super special.
Reviewed Dec. 1, 2016
While it wasn't the cheapest phone on the market it wasn't the most expensive one either. I only purchased the phone to be able to make phone calls in an emergency so it didn't need to have all the bells and whistles of say an iPhone. I thought the price was fair for the quality of the phone. They had unlimited minutes and data plans available in different price ranges depending on how many mins or how much data you use. But they also had plans available with traditional pay as you go or pay as you use plans where you only pay for the minutes you talk instead of paying for a set amount of mins.
The phone had a lock screen on it as well as some parental controls in the settings but I did not have need for any of those features so I do not have much more info other than that they were there. I wasn't disappointed with the phone's performance but I can't really say that I was impressed with it like I am with my iPhone. For the reasons I purchased it for and the price I paid I'd say it performed exactly as I expected it to.
Reviewed Nov. 28, 2016
Well this was when I was without a cell phone and I was going to be out of the house and knew my friend's cell phone number so I bought a prepaid phone to keep in contact. I remember that there were a lot of minutes sold at a great value for me and had great coverage over the city. I really loved the phone. I don't exactly remember the privacy of the phone to be honest, but I felt comfortable using it when I did. Never felt violated at all. I got it on a whim, but the phone worked great. Amazing clarity from who I called and when I got called. Crisp and clear sound from it.
Reviewed Nov. 27, 2016
If you don't use a lot of minutes, use these phones. If you do, you might want to get a contracted phone. The service and call quality was worth the price. I barely used mine so it was the best price for me. It was nice that I could buy the refill cards but the only problem was that I didn't always use all of the minutes I purchased which meant that I lost them. I was able to have a passcode which was nice but I had the least sophisticated phone offered so I'm certain that the nicer phones had even more security measures. It wasn't my favorite phone I've ever had but when you need a phone and you can't afford one easily, using a pay as you go phone is a great option.
Reviewed Nov. 26, 2016
The price wasn't bad but I had a lot of lost signals while making calls that made me decide to stop using the prepaid device. I'm not sure if maybe I just had a bad one or not. The one I used had good plans available where you paid for the amount of minutes you used so there wasn't a lot of money wasted on minutes that would just expire at the end of the month. I never had any issues regarding the privacy of it but I did question how secure they were. I'm sure it was fine but the thought did run through my head. This was my biggest concern. I had a lot of dropped calls or calls where the other person could not hear me for some reason. again, that could have just been my device too.
Reviewed Nov. 25, 2016
The price was very reasonable considering what I was paying for, which was a prepaid phone. I only needed it for a short time so I didn't want to spend too much. It was not a fancy phone, but I wasn't expecting it to be. I needed it to be able to make phone calls and text people, and it did that just fine. Of course it didn't have extensive features. I think phones are fairly private. I didn't have any secure info stored in it so I wasn't particularly worried about privacy in regards to the phone. The phone got the job done. Reception was decent, service area was decent. It didn't hit the ball out of the park in any way, but it did what it was supposed to do.
Reviewed Nov. 24, 2016
The cost of the prepaid phone was very reasonable and there were multiple ways that you could purchase the phone online or over the phone. There were a decent amount of plan options available and you could always upgrade if needed to a family or unlimited plan that is available. I would consider their service was good about keeping customers privacy, and not giving out any personal information to any third parties. Their overall performance was a little disappointing, because their coverage was very scattered, and you would lose service repeatedly.
Reviewed Nov. 23, 2016
The price is very reasonable and will really help you out if you're looking for a great deal on a prepaid cell phone service. It also helps you satisfy your budgets. The plans available from PureTalk are outstanding and very affordable. They have a monthly fee of $10.00 for 101 minutes that rollover. Privacy is very important when it comes to financial data and other things among this. I would say the privacy is very secure since it's a company associated with AT&T. For 10 dollars a month the quality and performance of this service is somewhat above average and also reasonable for a price so low. I would recommend this to anyone on a cell phone budget.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com

