PureTalk Reviews

I heard about Pure TalkUSA from Dave Ramsey! Pure TalkUSA is the BEST cell phone service I have ever had! There is a monthly plan for everyone and they are all affordable compared to the competitors. Thank you Pure TalkUSA!

My husband's phone is a Rugby IV. He's unable to set up his voicemail because he can't call the SMS service from his phone. He's unable to receive photos or long texts or texts to multiple people. He can only get simple text messages. We haven't been able to get a live person to fix this. The Phone was an AT&T phone and is unlocked. I set up my Samsung phone ok (920-917-5923) after googling instructions from a 3rd party website, but we can't get the data files downloaded to his Rugby to make it work. Please help! Thank you.

I am very happy with my Puretalk service provider. Recently I added another line because I am happy with my service. The service slows down when I exceed my date or when I am in a basement. But at the price I am satisfied.

I switched to Pure Talk because reviews were positive. I’m also a member of AMAC. Where I get a bit of a discount. Also before I switched, Sprint was again raising their rates, before I switched I was paying over $80 a month. Pure Talk, as far as coverage is about the same so no complaints.

I enjoy using PureTalk. Great price and good service overall. MMS chooses when it wants to work. That's the only issue we have. And once you start getting low on data the phone calls won't go through. You have to remove the + sign from the beginning of the number to dial out.

Everything went well with signing up, but, why was it necessary for me to find out WHILE I NEEDED TO USE THE HOTSPOT, that I needed to call to get this part of the service activated? Still, it was better than StraightTalk, there I had to wait to find out that it wasn't available.

I am thrilled with my Pure TalkUSA phone. For the first time in years, I can use my cell phone in my home. Calls were constantly being dropped when using my cell phone at home with service from other carriers. Consequently, I just did not use my cell phone at home. Now, I can.

Very happy, I was able to switched phones a couple of times with no problems. I am now using a Moto 6 and am very happy with Pure Talk and my new phone. I will probably get a new Moto 6 for my wife also.

Despite hours spent on the phone to your tech support, you are unable to set up my phone to use all features. I cannot call 611 and get your tech support, nor can I call back a missed call from the missed call box.

I needed a phone for my Son and tried Pure Talk with an old phone. We live in a very rural area where only AT&T seemed to cover well. We have been testing his phone for the last few months and we can't find a bit of difference with the service but a huge difference in price.

I'm happy with the cost of using Pure Talk. I'd give FIVE stars, BUT I m unable to ALWAYS make calls from inside the house. I would recommend this service, and I have, to others. I wish the on/off button was somewhere else on the Grand Energy SO it doesn't turn ON when bumped.

I like the service. It's a great deal. Economically it's the best deal on the market. Unlimited talk and text with some data for that price is great. I tell all my friends about it. I really recommend this service to anyone interested in a good deal.

I have had a few reports of callers not being able to reach either of the two lines on my account, and not being given voicemail. The caller said the call wasn’t connecting: it would ring once and hang up. Example: my daughter’s school tried to reach both my husband and I during an emergency. My phone did not ring during this time. Upon checking my phone 10 minutes later, I could see that the school tried to call me twice. If these connectivity problems persist, we can’t stay with Pure Talk.

When I called Pure Talk about an issue with my phone the service rep was helpful, polite and knew what she was talking about. The best part is she spoke English. She even sent me an email to help walk me through the steps to correct the issue. Will be adding a new line soon for my grandson. Love PureTalk.

Everything was working fine then all of a sudden I can no longer receive or send pictures. When I try to get on Facebook, most of the pictures or information takes forever to come up, plus when I play my games, I get thrown off because internet service isn't found.

We switched from Verizon to PureTalk, thanks to Dave **. I was skeptical about the service coverage, but after leaving a decently big city and traveling to a rural area, service never lapses and I was able to still receive all my calls and texts. We are also saving 40 dollars a month.

There are so many things that are so close, but you still need some work. We ported 12 phone from AT&T to PureTalk, and generally like it, except for a few things, which make us want to return to AT&T.

Having previously receiving service from the major carriers, i.e. Bell Atlantic, Verizon, Sprint for a few decades, we are very impressed with every aspect of dealing with the folks at Pure Talk. The cellular service is top notch and so are all of the associates we have dealt with. Switching was relatively easy. Tweaking our service plans after initiation was painless. Best of all the premiums for the service we are receiving is the best value we have ever had for cellular service. Kudos to everyone at Pure Talk and thank you very much.

Customer service are very patient with me and answered all my questions and everybody that I talked to are very polite and are knowledgeable. I had a problem with my first phone and they replaced it with out giving me too much grief and now I'm very happy with the replacement.

I would give it a 5 star but I notice that 4G is not available in areas where it should be as listed on the coverage map. The coverage supposedly by AT&T is not as good as with PureTalk as it is with AT&T customers.

I used Pure TalkUSA for about 8-months before I decided to switch to someone else. I felt the need to do this because I could not get service in many of the places I traveled such as Page, AZ and most places in Southern Arizona and in the south in general. I decided to try Mint, but when I tried to port my number to Mint, it was impossible to do. After three weeks of contacting Pure Talk to see what the problem was, I gave up (I was unable to make or receive calls or text during that time).

Occasional loss of service when traveling out of state. Sometimes low service quality when around a lot of metal structures. Sound quality is really good. Price is reasonable. I have recommended to other retirees also. Can review again later when I’m at my other home In Michigan.

Getting voicemail notice. Diamond was very helpful & got it working. This is the second time we needed help. Thank you for being there. With polite and helpful tech support sure beats AT&T and their overcharging for service. Ciao for now. G

I am generally happy with AMAC affiliated Pure TalkUSA, having come over from ** with their liberal AARP hookup. Now I get unlimited talk and text plus 600MB of data which is way more than I got from ** for a similar monthly cost. However, last Friday I tried to send a text with a photo and found it would not go. Then I realized why, for the initial 2 months of my PT service, I had used 0MB of data: my APN was never set up.

We have excellent reception and service for a price we can afford. My husband was apprehensive about switching but we are thrilled with how fast and easy it all was! Never has anything with phone service been so efficient and friendly. Thank you.

I was hesitant to make the switch from a different local “popular” provider but I’m so very happy I did! The services are the same, if not better, and cost was cut in half! The phone switch itself was self explanatory and simple. Could not be happier!

New Phone is very unique & nice. I think it would be more helpful for me if there were more instructions in the booklet for sending text messages, deleting any text messages, adding/deleting/editing contacts, using speakerphone, taking pictures &/or deleting pictures. This is my very first time using a Smartphone.

We have been satisfied with our PureTalk experience. Coverage has been good as our previous company. We save around $100 a month getting more data. Customer service is always great as well! We are disappointed though that we no longer can use our mobile hotspot as we carried our phones from our last company.

Pure Talk is a real bargain. My wife and I are on the plan and with the exception of a few “Dead Zones” the service is excellent. I guess that’s to be expected. Overall quite good service at an excellent price.

I am delighted with your service which has cut my cell phone bill by more than half and allows me all of the operations I use. Your service people were helpful, courteous and friendly. I have recommended your service to several friends, whenever the subject arises. Please pass on my thanks to your entire staff for helping me with the best and least expensive service.

I do like the service but there are times when I will completely lose service in an area that shows 4G LTE coverage for data and 4G for phone calls. There are times when people call and it says, "This person cannot be reached at this time," even though I am in a covered area. I cannot have that when I'm using my phone for work as well.

So far 2 of the 3 lines we switched to Pure Talk work. My husband spent four hours with tech support trying to get the third line connected only to determine the phone isn't compatible despite being told initially that it was. Also, with my husband’s phone, he doesn’t get text messages consistently now making communication difficult. I am seriously thinking of switching back to our old carrier.

We are in an area noted for limited cell service. Last provider required me to travel over two miles from home to get service. Service with PureTalk is excellent regardless where I find myself. Definitely would recommend it to everyone.

I feel my overall experience with PureTalk has been great! Data plans that work for our needs at an inexpensive price. The quality is also excellent! I have used my phone as a GPS, a camera, a flashlight and to play games and use the internet without any problems.

I'm very happy with PureTalk, and recommend it to my friends and family all the time. Our reception is good, the data is fast and reliable, but the cost is half what we could be paying for AT&T or other providers.

I was a little disappointed with a weaker signal at our home, which causes dropping of the call. I can usually stand up and walk around for a better signal. But, I like the lower cost, 5 stars there. I'm trying a cell phone signal booster and am having a little trouble getting it to work properly. Looking for someone with some experience for help.

I am getting the same coverage for less than half the price I was paying with Verizon. And when I called customer service to set up the phones it was quick and easy. I wish I would have made the switch a long time ago.

I recently switched to PureTalk from Verizon I am totally satisfied with the service... It is just as good as Verizon perhaps better in some instances such as cost. Their customer service was great in helping me port my numbers over and if I have any issues they are easy to contact & always help.

I switched from Verizon to PureTalk a few months ago. I am basically happy BUT I do miss the online texting ability that I had at Verizon. There are online texting apps that work with my PureTalk phone, but the phone has to be present and on the same Wi-Fi... not necessary with the Verizon App where I could just sign in online and text via my ACCOUNT without my phone even being turned 'on'... coming from PureTalk someday??

I am a Senior and on a very limited budget. I tried another carrier an by the time taxes and etc. was added on, I was paying a month bill of $26.00 with only 250 mb. data. With Pure Talk I get 500 mb. data that I have in case of an emergency for just over $19.00 per month. No brainer on which plan to use. The service is great and I love the auto pay feature so do not have to think about paying my monthly bill. Thanks Pure Talk for great service and most all, GREAT VALUE.

So far my husband and I love PureTalk! We get excellent service for an awesome price! I would like to see improvements to the website and maybe an app but other than that we love it! I'm especially excited about getting gift cards just for staying a loyal customer!

Customer service is good. Reception is the second best in the area and usually pretty good. Price is great. The only thing that would make everything better is the ability to use the phone over the internet. My house gets lousy phone reception, making being at home difficult.

Made the switch from one of the Big Players who had just become way too expensive. Pure Talk made it very easy to change, I kept my own number, and phone. There is no difference between the coverage/service that I had with the Big Player, but I smile at the monthly bill now! I highly recommend Pure Talk for all my AMAC friends.

MMS messages do not send well. They often fail. I had no service at my mom's house in rural area. Worse service than she has with T-Mobile. I did not have strong enough service to load emails yesterday in Aurora, CO. Cost is great, but so far service is a little inconsistent. Could it be a problem with my phone with the MMSs?

Ordering was simple and straightforward. My service has been very good so far with coverage almost everywhere. My only issue seems to be that my phone isn't picking up the 4G or LTE for data use away from home. Outside of that, my service is excellent and a very reasonable price.

I appreciate the phone service and can access my phone pretty much anywhere I am. The only complaint would be a bit of lag time. It doesn't load all the time in a relatively quick manner. Other times it will, like at home. Thank you!

After researching and installing a directional antenna, we are still unable to get decent reception at home. It takes a long time for the phone to connect - a few to 20 seconds waiting while the phone says calling and nothing is happening. My husband's iPhone 6 drops a lot of calls. I am also disappointed that we are unable to use wifi calling while at home, that would have solved a lot of issues. My daughter is unable to text from her bedroom in the basement, which is another big issue.

All is good except, occasionally downloads, pictures will say "download" and it will take hours for it to arrive. The network folks now tell me, after I signed up, that regardless of wifi, I need 4 bars to receive these things on time. Never had this problem with any phone anytime, so frustrating. Am researching other reasonable phone system, such as YT, to see their service downloads.

I love Pure Talk. It is very affordable and I don't have to worry about running out of minutes every 30 days. Plus the call quality is awesome. I would recommend this phone service to everyone. I also got this service for both my daughters.

Our experience with Pure Talk has been wonderful, when we were with Verizon our average bill was $70.00 - $120 depending on the data used. Now it is under $40.00, with more data then I need... Great coverage, great service, very happy.

First, it took over a month just to get me connected to your network. Since then I have had nothing but problems with not being able to receive photos on my phone, getting messages that I am not connected to a network when I try to call someone, and not being able to connect to the network while out and about, especially when I am clearly in places that have Wi-Fi and everyone else is connected. Not happy at all!!!!

My experience with PureTalk services has been "HAPPY". Up to this point you have provided satisfactory services. I have not have used my new line much but the little bit I used provided excellent response time. I am planning on adding other lines if services continue with good results... Thanks! Slawko

We have had a great experience with PT so far and have recommended to many of our friends and shared it on social media several times to try and get referrals. I've only experienced a few dropped calls so far so if there is anything that can be done about that let me know.

The coverage in my house sucks. I use more data trying to hit a tower. I need more data than 10 gb. When I signed up there was not a $5 fee for transactions. Now there is and this is costing me more money than I have budgeted.

My husband and I did not like the phones we were using during our time with your company (we did not get them from you). We couldn't find any that we thought we would like at what we felt was a reasonable price, so we ordered them from Amazon, but didn't like them at all. We also couldn't find a plan that would work for us. We needed something with unlimited data and a hotspot as we terminated our internet provider and don't have wifi. Our daughter offered to let us be on her plan, so we just went with that and got free phones with a 30 month contract.

There is no need to use a 'premium' carrier when you can use PureTalk! Excellent tailored service. No more paying for services you don't use! Excellent coverage, excellent price, simple to install/set up. Step by step instructions are clear and easy to understand. One important caveat, make sure your phone is network unlocked! We are very happy we found Pure TalkUSA. Endorsed by Dave Ramsey.

Too many and too much advertising. takes up too much time deleting all the ad calls. Your solution? Pay extra to stop them! The phone was great but dropped the service due to the huge number of ads always.

Only been with PT for a couple months, but so far they meet all expectations. And they are personable. Monthly notification of the pending billing to my credit card is a nice touch. Previous carrier just shut down my phone with no notice whatever when they submitted payment request to wrong card.

I left Verizon as they were charging me way too much, went to another company - which everything was good except could not use my phone or get good signal - that's a real problem! So I searched on Google and found out that you all were on Dave Ramsey, so I thought what do I have to lose, and it has been one of the best decisions I have made, great signal, can talk in my car, great CS, and at a rate I love! Thank you for your great service! Tim

Been using PT for a few months now and I've been very happy about getting good service at a fraction of what i was paying another carrier. I've had a few areas of poor reception on my commute, but very few. Not enough to cause any grief about switching. Excited that I'm saving almost $40 a month for the same phone numbers and comparable data plan.

I switched from another carrier several months ago. That carrier used the T-Mobile network which had many dead spots in my area. PureTalk's network provides excellent reception everywhere I use my phone. Thanks for fine serviced at a reasonable price.

This service provides the same if not better coverage than my previous cell service provider (AT&T), at a cost that is less than half the monthly fee for the same talk, text, and data amounts. Great job in providing fantastic service PureTalk!!!

Two months ago we switched our two lines (using GSM iPhones) from AT&T to PureTalk. We now pay half as much for the same level of mobile service and are completely satisfied with its performance. Have already recommended it to our friends.

I was told about this Cell Service by a patient in the place I work. I was skeptical at first about inquiring because I just knew AT&T was the best (price/service). I did call and inquire and viewed the details online. I couldn't believe my eyes what a deal!!! I owned my phone so all I would need was a Sim-Card. I ordered it, applied for the service and have been surprised! My cell service has improved, my price can't be beat and I just wish everyone knew this secret!!!

I was unable to view my credit card information on the website in order to make sure that it was correct. The credit card was rejected, because of outdated information. As a result I was charged $5 to make my payment. After that experience, I phone customer service to correct the extra charge. Instead of fixing the charge your representative gave me the stonewall treatment.

Pure Talk is amazing! We switched from AT&T and our bill went down by 75%! The service is just as good but the customer service is 100x better! I recommend Pure Talk to everyone I know! It is great to know there are good options out there for cell service!

I primarily switched to PureTalk because PureTalk supports AMAC (a politically conservative association). I had a series of difficulties in getting the service set-up (e.g., neither my e-mail address or physical address were recognized by the PureTalk system), but after the very helpful assistance I received from PureTalk personnel (fixing the problems within PureTalk), it worked fine. And every extra feature I needed (e.g., visual voicemail) required another phone call to PureTalk. I think that PureTalk may have unhappy customers because they're unaware of the extra features available to them.

Getting new sim in hand is a slow event in this day of 1-day Amazon delivering. Takes 4-5 days with the 2-3 day paid delivery. Then you can port a preexisting number. Keeping your number is easy, but porting takes at least a day. Have the prior account# and pin ready. And then you need to set up that new SIM in the phone. Takes some doing and if you are not tech savvy it's tricky, a bit. After that all is good and lower cost. Coverage is excellent.

I’m so pleased with Pure Talk. I’m glad to be saving money and I’m away from AT&T. I wish I had done it years ago. I love that I was able to bring my own phone, I recommend Pure Talk to everyone. When my husband's contract is up he will switch to Pure Talk as well.

When looking for a carrier I found you on AMAC lucky for me. The price is right, the service is good, questions answered promptly and accurately, even if some are less than tech savvy on my part. Got a line for my wife also. Keep up the good work and thanks for being who you are.

I recently contacted customer service due to a loss of data throughout. I was not able to even open a webpage or run speed test. I had been on the throttled data rate for most of the month, but this problem was just in the last day. The representative reset my data on the system and I was back up and running. She did not say specifically what had happened, but I am guessing the system turned me off because it thought I had abnormal usage. I pay for 500MB of data each month but have managed to use around 6GB, so I am not overly surprised. I just wish I had received a message to inform me what was going on. Overall experience the last 2 months has been excellent!

Whenever I swipe my screen to make a call, an ad pops up before I can get to my contacts. There's audio & video for 5 seconds before I can tap the X in one of the upper corners to get rid of the ad. Then when I get a notification that I received an email or message, an ad will start playing before I even read the message or email. I find this to be extremely annoying, and even though the monthly fee and no contract for Pure Talk is more satisfactory, I'm going to investigate other carriers & fees just the same.

Purchased 2 PureTalk USA plans, 500mb and 5GB. The sim cards that go in the phones did not come labeled as to which one was 500mb and which was 5GB. Long story short, I loaded the Sim cards in the wrong phones. Well, I thought "no big deal, I will just go online and switch the amount of data associated with each card." When I lowered the 5GB plan to 500mb plan, there was no refund but when I raised the 500mb plan to 5GB I was charged for the additional coverage. After debating with customer service for some time... they agreed to issue me a credit for the amount charged on my first bill.

I left AT&T as I went to retirement and switched phones. I didn't want to pay the big bills anymore. I was pleasantly surprised! Coverage, sound, and service have all been great. No complaints here. I would recommend anyone who wants great service at a great price go with Pure Talk.

I had been a customer in good standing for many years, enjoying the most cost-efficient cell phone service, then it happened; My credit card was compromised in July 2018 and was cancelled and new one issued by my bank. Trying to sort out all the problems and get my money back was a nightmare. Determining what businesses I had reoccurring monthly payments to was also extremely difficult.

2) Oftentimes there is a 1 second lag in a voice call. Like you were on a satellite phone. This is an annoying show-stopper.

I like your service so much that I've referred several clients to use it too. However, I don't see where I've ever received your promised credit for them signing up. Sherry ** of Russelle, AR would be the most recent.

I decided to give Pure Talk a try after ** became way too expensive after the initial "new customer" rate. (I'll refrain from naming carrier) - I am an AMAC member so I got a better deal than non members and figured no contract so all I have to lose is $3.00 for a SIM card. My experience could not have been better (except with **) - on hold for 40 minutes with ** to get my account number. They gave wrong number so number couldn't be ported by Pure Talk. Called ** again - on hold for 20 minutes.

They charged me 2x for the same plan, customer service didn't want to do anything about it. The customer service was rude and they said that they couldn't refund me and if I didn't like what they had done I should leave their service.

I had been with 3 other Big Service Providers off and on for several years until I finally got fed up with worsening bad service, outsourced nightmares, horrible pricing and contracts; tried a couple of the better known little places too but they could be a fiasco as well as pretty generic. I decided to try Pure TalkUSA after reading a little about them on a forum. I've been using their services a little over 2 years now and have never had any problems with them, other than getting my phone settings correct the 1st time I tried setting my phone up with them. But it was MY ERROR and he was very patient and nice, and once I calmed down a bit, things went fine. ;-)

This is my husbands phone. I signed him up for PureTalk after researching phone providers because PT had the best rates. My husband only uses his phone to communicate with me when needed. A few people have his number. This is perfect for him. I definitely would recommend PT to a friend.

I didn't have a cell phone for many years, I was undecided, and I really researched which cell phone was best for hearing loss before even deciding getting this cell phone. That's how I found that the Alcatel Idol Pop 3 had high ratings, compatible w/ hearing aid, and clear strong dual speakers. I bought it 3 months ago and I found out how Pure Talk is a great user friendly provider and always helpful when you call, and beyond affordable, absolutely best experience with them. The new phone sounds just great too!

I was not getting connection to internet or receiving texts on a timely basis. Called and found out my GB were all used up. I would like a way to track my usage so I know where I am during the month to prevent this. She told me to set up an account. I have no idea how to do that. She did not take the time to help me do that so I do not have it set up yet.

On PTUSA website I discovered that my phone model would work on PTUSA network, so I ordered their SIM card. Went through all the hassle of porting my number to their service, only to find out my phone would not work on their system. Their website lied! Then went without service until the number could be ported back to my old service provider. Don't trust their website: Call customer service to find out if your phone will work on their system!

Shortly after receiving my Smart Phone, from PureTalk USA, I had an amputation of my right leg. (Vietnam Service!) I was in and out of Hospitals and Health Care facilities, and my instructions for the phone had been misplaced. Still haven't found them! PureTalk USA has been very helpful with me, and it's worth the price, big time!

I first learned about PureTalk from my brother. Upon investigating the various plans both my wife and I decided to give it a try and we are glad we did. Pure Talk offers the flexibility we want along with great service and value.

I like the price and the plan. If someone was asking me about a recommendation I would recommend Pure Talk. The reason for only four stars is as follows. The voicemail feature needs improved. When I check out my voicemail there is never a DATE/TIME stamp. With my previous service I always knew when the message was received. This is provided for text messages, but not phone voicemail. I hope you add this feature soon. The rating would be higher!

I am disappointed with the service coverage because the map(s) say I should have signal in my hometown of Iowa Falls IA 50126, but whenever I visit, the service is not available. I even purchased a 4G phone from PureTalk USA, which was supposed to fix it, but it did NOT.

I was a customer of a big contract company for years. Limited talk, text and data. Several years ago I found Pure Talk and I have been very happy. Good customer service, better plan than the company advertised on AARP!

Every time I use your website to order something I end up having to call customer service, which is cool because y'all have some super people working for you, and they have always helped me 100%! Your website, not so much. Still love Pure Talk though!!

I was very happy with the $10 a month plus $5 for the two lines, but have since gone up to over $35 for two lines... but it is still better than most. Just wish we still had the option for the older program.

I switched from Verizon to Pure Talk USA mainly because of price. I was paying $60 per month and I did not need the various services provided. I make a few phone calls a month and use my phone primarily for emergency purposes, like golf tee times and such. I have been able to do everything I wanted to do on Pure Talk USA at 1/3 the cost of Verizon. Thanks for a good cell phone experience.

Would definitely recommend to friends and family. Already have recommended to many. This is the most affordable and reliable plan ever. Especially when you are on a fixed income. Thank you Pure Talk. I have only had to contact pure talk maybe twice in a really long time. Very friendly and extremely helpful every time. Am very pleased.

We love the service. It's convenient, a great deal in the world of expensive phone plans, and it's easy to add more data on the go if needed. I love being able to adjust our plan online easily. Thanks for bringing our cell phone bill down by over 50% and saving us hundreds of dollars a year!

Good service, but could improve coverage in certain areas and indoor spaces. No connectivity in common places even though other networks are available. Pretty affordable and worth for the money spent on the plans offered. Data plans are also good enough with sufficient speeds.

I've been with PureTalk for a number of years now and have never had any problems with the service. I upgraded my plan and phone about a year ago and found the PureTalk associates to be very helpful and well informed allowing for a very smooth and easy transition... Oh Yeah and it's hard to beat the pricing as well.

1) With each new phone (s7 Samsung for 2 yrs) if I remove the chip, data turns off, have to call you guys to get it started again. I travel for business to Asia/So Am/Europe where I buy a short term chip for the two to five weeks I'm there. On returning I Always find a new chip from PT is needed and I have to pay $$ to get it. 2) Your hours are too short and nothing on weekends. Currently PT is cheaper than the next guy... but frustrating.

Great Service and never a problem when traveling. We travel a lot and sometimes to remote areas of the Country. When driving always feel comfortable that somewhere there is a tower that our service will connect to. Would recommend this service to all Seniors. Can't beat the package price.

Overall we are happy with our service, but have limited signal strength at our home location as well as other select areas locally. Would like to see this improved as it can be very frustrating at times. Makes text messaging slow and sending photos all but impossible.

Really enjoy y'all as my cell phone provider. Would and have recommended to my friends. Y'all are good for people looking for decent service at a decent price. Keep up the good work. Y'alls unlimited talk and text plans are just what people need. Thank you.

I have enjoyed using PureTalk USA for years and truly enjoyed the customer Service and the connections PTUSA has given us over the years. It just gets better and the prices are great and competitive. Thank you Pure Talk. I have recommended this service to a lot of my friends and I believe it is overlooked as being a great service by many. They seem to want to stay with one of the big three and don’t realize how good PureTalk is.

I have never had any issues with my service ever since I began using PureTalk 3+ years ago, and the cost has pretty much been the same ever since. In the past when I used AT&T wireless I always experienced drop calls, and it seemed like my bill would increase over the months without me even changing my plan.

I've used this phone company many years. If I've had a problem customer service is right on it to help out and solve the problem. Very affordable, no contract unlimited call and text. When we took a vacation we took our phones to Mexico and had no problem or extra fees.

For the price we pay, we get enough data, text and talk for the amount of usage we both need. We never have dropped calls and the calls are always clear. Getting a discount for multiple lines is also a bonus.

I have had Pure Talk for many years now and have been very happy with their service. I have recommmended to friends and family as well and they too have been happy with lowering their monthly bill. I once had issues with my internet service, and Pure Talk was always there for me and fixed the issue right away. I cannot see myself changing services anytime soon. Thank you Pure Talk!

I have used Pure Talk since December of 2014 and the service has been perfect. I have always connected with my calls and fount when there has been an issue the customer service agents are always helpful, friendly and solve the issue.

You should have a two gig option since one per month is often too few and three is usually too many for the sort of use I put my phone to. Otherwise I really do not have much to complain about, unless it’s the occasional though rare problem of getting service.

We are saving a lot of money compared to the traditional "2 year contract, pay off a phone, then repeat", type of plan. We would never go back to that type of service. I appreciate the customer service department being in America. The agents are always polite and helpful. I appreciate the simplicity of options that you offer and that the data continues even after using up our allotment. My only suggestions would be... Add a data only plan to you choice of options. Allow us to use our phones as hotspots enabling us to use our data on other types of devices.

All is great except Wi-Fi calling. Cell signal In buildings are not the best in my area and we REALLY NEED Wi-Fi calling enabled on the network. Been using Pure Talk for many many years and have been satisfied with the price point and service level. I am a believer in the BYOD movement and buy my iPhones outright and unlocked. Pure Talk really need to work it out with ATT.

We highly recommend PureTalk USA because it is the most faithful, most economical, and effective service we've ever had. In comparison to Walmart and ATT, it beats them. In comparison to a program that leases you a phone or has a contract it is much more desirable. We can buy a phone from them or buy a refurbished phone from someone else, and all we need is to change our sim card. No contracts, no high priced phones, no hassle. PureTalk USA is simply the best.

Happy with the reliability and cost of Pure Talk USA; it has suited our needs perfectly to date! That said, we are somewhat concerned with coverage and signal strength following our upcoming move to Colorado. Signal strength northwest of Denver has been relatively weak on past visits — we would love to continue with Pure Talk USA if signal strength improves and service continues to be reliable.

I have had Pure Talk for several years, the service is unmatched, you can use any unlocked phone you wish. The price is unbelievable, I pay $20 a month for unlimited calls and texts and enough data to last me for the whole month. Suffice to say, I love Pure Talk!

Good price, good support and service. I have been a satisfied customer for many years. Phones for purchase seem overpriced but that is not a problem as I can buy my own and get service. I just wish Pure Talk could switch to internet call when cell service is unavailable - as it is in my home.

I have had this service for over 5 years. I wouldn't change it for anything The coverage and reliability is terrific. There is nothing that can come close to comparing for the price paid. I love still being able to purchase and use a flip phone

I have been a customer since January 2017 and am very happy with the service. When I was in rehab I used my cell phone for my primary communication and did not have any problem making a connection from inside the building. I switched from T-Mobile to Pure Talk and am happy I did because T-Mobile service was not any better than Pure Talk and reduced rates made it nicer.

When I think of why I rate your service as more dissatisfied that satisfied I base those opinions on the following factors. 1. In certain areas of Iowa I can not make or receive calls. 2. The only reason I continue with your service is because of your price structure and nothing else. 3. Seeking help using the phone to speak with one of your reps is below what I would expect from customer service.

Great phone plan for the money and it was easy to switch over from another carrier. Occasional issues are usually resolved quickly; however, customer service is not always available, e.g. on the weekends. Would definitely recommend as a reliable phone service.

I've used Pure Talk for several years now and have been very satisfied with their customer service, plans, and price. I loved when they integrated with Shop Your Way Rewards but they stop doing that soon after I joined. I'm very happy to see Pure Talk is continuing to grow and continuing to improve their plans.

I've never had one moment of problems. I have disabled and elderly family on plan and I feel very secure that they have the best. Thank You Pure Talk for great service and affordable pricing. I would definitely recommend this service to a friend.

I have been very satisfied with my Pure Talk wireless service for two years. I am currently considering the purchase of a new phone and having questions about changes to my current service contract. I was happy to speak with a customer service representative on a Saturday morning to work through all the options available to me. I always happily recommend Pure Talk when anyone asks me about my present wireless service.

I've been a Pure Talk customer for a number of years now, and I always recommend Pure Talk when people start talking phone service. Pure Talk is amazing! The lowest prices around, and amazing customer service. When I call, a human answers the phone. A human that speaks English, which is important to me because I live in an English-speaking country. That is priceless. Running on the AT&T network gives me coverage almost everywhere, and I don't have to deal with AT&T. How perfect is that? Thank you, Pure Talk!

It's the best phone service for the price. I never have to think about it. It's just there and it works. I see people talking about another carrier all the time and I would not trade my Pure Talk for that because I know mine is better.

Activated an updated sim card. This and every time I call for help I ALWAYS receive friendly and helpful service. Love your price. Customer service also tried to help me with setting up another. I had trouble doing it but she was VERY patient and helpful. Thanks.

My husband and I love PureTalk. We have only positive things to say and would recommend you to anyone... which we do. We have had no trouble getting our phones to work when we upgrade them. Your customer service is great.

I like everything about Pure Talk except making me give up my family plan for two individual plans because I could not continue to use the website to adjust min. Not a real big deal, but still a little bothersome.

I've been very happy with Pure Talk in the past, except when I added a new line. Things got messed up. Unlimited, meant I had to call to reset after 500 min. I couldn't use my phone to make calls. The new phone I received needed to be reset in order to work with data. Then things changed, my line went to 500 mega bits data and the other line went to 1 gig data. They were both to be one gig data. Things almost always need work when starting out, but this experience could of went smoother. Hopefully no more ripples and I will be happy again!!

I was referred by a friend to PureTalk, have been using the service for almost 2 years now and I am very pleased. I have never had any problems with the service, or customer service. No contract, no issues, no dead spots so far, ever. I travel from SW Fl, to RI, GA, NC, and Ca. and have never had trouble with dead spots. The price is competitive and the service matches.

Pure Talk has been a great cell phone service provider for my father and myself for many years. From the start, I liked their no hidden fees plans. The low cost plans work for me and if I need more I can change easily. Never had a problem getting or losing a call. Pure Talk's the best.

Been with you for a while and very happy. Good customer service. Wish the data plans get a little better because everything at home is WiFi and home camera's. I tell a lot of people about you. Hope this helps.

At times when I travel the coverage is spotty or not at all. Cannot depend on the service in an emergency. The western part of the USA where I live is not the best place for Pure Talk service even if you stay along the interstate.

It is discouraging to try and contact customer service because I as the customer, I'm not a priority, they take too long to answer emails. There is not much of a choice when you're trying to upgrade a phone. The phones don't come with instructions

I would tell people about you all. I really have enjoying having you all to help me out too. I am very happy too. The is always right too. Thank you so much for your help too. The service is good too.

Works great and a good value. There is a dead spot due to hills blocking the cell tower in my neighborhood. But just about everywhere else it works. Out in the boonies in Colorado you don't get coverage, but in towns you do. I don't use internet on it. I get SMS photos fine from my family. My phone is an ol' Samsung S3 mini. Works from CA to Hawaii. Must involve a satellite to do that.

I've had very good experience with them. Whenever I wanted a question answered they knew what I should do. They were the second phone company I went to and felt relaxed since I knew very little about owning a phone.

I like not having a tough to get out of contract. I have changed mine twice with no penalty. I have never dropped a call and get a good signal. The price is right too. Customer service is good and the people are polite and helpful.

My husband and I have been with Pure Talk for several years, and it just keeps getting better! When we first switched, it was for the low price... We still have a low price, but the plans have kept improving over the years! Thanks, PureTalk, for great service options, at incredible prices!

Your prices are good, but you have no technical support. We could not reach technical support by phone (always busy), and by email, the answer did not fix the problem. When your customers have problems, they should be able to get their problems fixed.

I love my Pure Talk service. I have had it for 10 yrs or so now and I get great service everywhere I go. I don't get dropped calls like some of the other services do. I would recommend Pure Talk USA to anyone wanting a good phone service.

I own a phablet and get service even on top of the mountain. There are not many cell phone services that work on the mountain but we have very good luck with Pure Talk. Some days we have a bit of a problem but not usually.

I have been with Pure Talk for a few years now. I really love your service. I wouldn’t change. Also love the great low price for my package. I have called customer service several times for help. Very friendly. I also love the That that if I choose to upgrade it is not a huge cost.

I get all the text and talk I need for a very low price. I'm very satisfied with the service. I just wish yall would add wifi calling to your plan. I live in a rural area without cell service so I cant use my phone at home. I would even pay extra for the service.

I have been with Pure Talk for about 10 years. I have always encountered serious knowledgeable customer service reps to answer my questions and help me with my account. I Also I have never had an issue with my billing. Good job. Thank you.

I live in an area where cell phone service leaves a lot to be desired... I have the best reception by far for a lot less money, than anyone else I know who lives here. Above that, I love Pure Talk's customer service. When I have a question, I am always greeted by a perfectly English speaking representative who is not only friendly and knowledgeable, but very helpful and thorough. Thank you PureTalk - you are awesome!

I've been very happy with the service I've received. Any time I've needed customer service, I've always been pleased. They are super helpful and easy to understand. Some phone companies I've dealt with in the past are so hard to understand. Keep up the great work.

I have been a customer for over a year, and PureTalk has had the best coverage for my phone than when I had plans with Verizon or T-Mobile. PureTalk rarely drops calls. I work in an urban area and live in a rural area and the calls come through clearly. Not so with the previous carriers. I also enjoy the family package - the cost of our phones and phone plans do not break the bank, and we are so grateful for PureTalk for this! We are not huge data users so having the expensive plans from other networks didn't make sense. PureTalk allows us an option to fit our family's needs.

We have had Pure Talk service for about a year. I have no complaints thus far. Service area is broad, sound quality is great and the price is very good for the service on our 2 phones. I believe our service is about 38 dollars a month.

A very affordable prepaid cell service that has a plan for anyone. Works anywhere there is cell service in CONUS and is very simple to activate, with all sim card sizes covered. Thanks. I would recommend this service to anyone who wants to save on their cell service! I've been using it for several years now and the auto pay plan is nice as you don't have to think about your monthly payment.

Great system. Made an adjustment to auto pay. Wanted to make early payment, went as expected. Great feature, great service. No interruptions on my phone even in Alaska. I am one very happy customer. Keep up the great service and performance.

I've been using Pure TalkUSA through 3 phones. Calls are clear as can be, no drops, compared with when I had AT&T, and when I've needed to call customer support, billing or service, the person on the other end was always knowledgeable and helpful. Most of the problems I have with the phone are because it's been dropped too many times and ought to be replaced, but as long as my service is predictably solid, I can deal with occasional issues from the phone itself. In fact, I just added my husband's phone a few months ago, and he's happy with the improved quality and service.

Pure Talk USA has been a great provider for the past 6 years for me. The number one plus for the company is that their price includes taxes and fees so that when they tell you your cost is X that is what you will be billed without adding any more costs. Use of the AT&T tower system makes the coverage great, even in the middle of nowhere Texas. Good value for the money.

I've had nothing but great service - no dropped calls - better reception than my old service & at less than 1/2 the price! A great service for anyone looking to save money &/or change service for any reason. Have recommended it to friends & family & I'm not one to do that often!

I have been with Pure TalkUSA for approximately 5 years and have no intentions of switching to another carrier. Pure Talk gives my wife and I the cell service that is right for us and at a reasonable price. We recommend Pure Talk to others every chance we get. Thank you Pure TalkUSA for the great service that you provide.

Love your price for using your Pure Talk service. Very reasonable price also. Never lets me down. And love your roll over limits. I always recommend your phone service to all of my friends and relatives. Keep up the great work.

When I received the PT text that my account would be closed at 8 pm, I tried to reach customer service. I found it upsetting that on Sunday there are no humans to help. Finally I got one of my children to walk me thru the many steps of the online site and was able to enter the new card #. It seemed difficult but worked out ok at the end. Since the original card had been scammed, I was already anxious.

Pure TalkUSA has never let me down in the few yrs I have been with them. Consistently excellent customer service. They are there ready to assist you. So easy to join and set up plus any concerns are easily addressed with their awesome staff.

We live in almost a dead zone for half the year. In Rapid City, SD we get great service. Called AT&T about improving the Sebastian service but we have gotten nowhere with them. It would be nice to have a little backup support on that issue.

I have never had a problem with picking up a signal, and any help I needed from the company has been dealt with quickly and efficiently. I would recommend Pure Talk to anyone. I am not technical nor computer savvy. It serves my needs as a customer.

I am most pleased with the competitiveness of PureTalk to other services. Other companies just keep your plan as it was until you complain or upgrade. PureTalk is always trying to up service when they can. Thanks for the great service.

Customer service is the best I've experienced in a long time and so is the service I receive from Pure Talk. I have NEVER had a dropped call and I've had both Sprint and Verizon. Dropped calls were the norm with them but not Pure Talk. I am thoroughly pleased with this company and recommend you to anyone who asks.

Was referred to Pure Talk by my sister. Was attracted to the monthly fee ($10)/ month) but then I couldn’t call out when I was outside. When I talked to the people in your office, I was told that I had to pay another $10 to be able to call out. You have different plans for every customer you have?

We have been with Pure Talk for more than three years and saved A LOT! Simple to sign up, simple billing, and GREAT customer service. What more can one ask from a wireless provider. Hope to be a customer for many more years!

PureTalk discontinued the data plan I'd been using. I let coverage lapse and needed help setting up internet access on my phone with a new plan. I have an old phone and I'm not tech savvy. It took a couple attempts before it worked but the customer service representative was very patient and helpful.

My issues have been stated/reported previously and no one bothered to call or follow-up... DO NOT pretend to care about me now as a customer. I have always had courteous agents but the lack of follow-up is disappointing to say the least.

The Pure Talk plans I've used have met my phone usage needs at a reasonable price and usually talk is good except in some rural areas. Even then text messages work ok. I have recommended PTUSA to others. Customer service has been good, but would like a faster response sometimes.

If you are looking for great service and great rates, this is the plan you are looking for. I have used this plan for years. I did not get the data plan, I just used wifi. Then my plan was automatically updated. No additional cost, they added 3 gigs of data. I love Pure Talk USA, and very happy with them.

Interfaced with customer rep. She was very professional, courteous, and spoke clearly. She listened to me patiently, then told me how she could help me and proceeded to do what she said. Call took about seven minutes with most of it being me talking. Could not ask for a better experience.

Expect to get your text messages hours, sometimes days after they were sent and some messages you won't get at all. You will frequently get error messages when composing text messages when not connected to WIFI. Group text does not work. Terrible!! People will make fun of you and tell you your phone sucks! The low cost of this plan is NOT worth the frustration of dropped calls and lost messages.

Pure Talk USA is an excellent cell phone provider and gives excellent cell phone service as well. The support from the Technical service department they have given far exceeded my expectations. They go out of their way to make sure you have what you need even in reprogramming your phone. They stay with you until the problem is completely resolved.

Pure Talk is the best!! Great value with great service. We dropped Verizon after years of service with them. We were overcharged for years. So glad we make the switch when we did. We LOVE Pure Talk and all it offers.

Pure Talk has great customer service, easy to use, even when switching phones with programming. Always has text, data, and phone service in the AT&T towers. Love the monthly plan and no contracts, reasonable price, thank you for your business! Love multiple plans you offer.

I have been very pleased with their service overall, especially considering the cost. So far, customer service has always been courteous and helpful. Although, when I first signed-up with PureTalk, it was sometimes rather difficult to get through to a tech-support person. Have not had any need for that, for quite a while...

One day a week there is no phone service. "Emergency calls only" or "out of service area". I'm home! Informed you and told to contact AT&T. They know nothing and are no help. I'm not going to keep paying you for NO service. One day with no service is not acceptable.

Very happy with PureTalk. Very good reception. I’m just very pleased and the price is very reasonable. Also I feel this service is reputable. I trust allowing the automated withdrawal. I have recommended PureTalk to many of my friends. So glad they are affiliated with AMAC.

I just switched from Mint Sim this morning which apparently was a very bad mistake. I usually don't take time to write bad reviews but this is worth it. They offer 4g LTE speeds but that's not what you get at all. I put my sim card in this morning after my # ported and my phone didn't automatically pick up the APN settings so I called to get them.

I do not have to call very often but when I do, I have always received quick and helpful service. Also like the low price especially when I have had so few problems with my service. Only problem is when setting up a new phone the sim doesn't automatically download my contact numbers. Very inconvenient to have to reload each time I switch phones.

Love my PureTalk phone, love the affordable rates even more. Service is clear and I don't drop calls. Data is really cheap and works almost everywhere. Whenever I call them, they answer quickly with a person easy to understand and helpful.

For the last 2 years I have traveled across the state of Wyoming from West to East and back. Both times PureTalk gets zero coverage across the whole state while my friend's phone (with another carrier) has continuous service. This is NOT acceptable.

I am very happy with my service. As my husband and I are getting old we have talked about moving from the country to our neighboring town just 3 miles away. I know that I do not get good service in that town. Not sure why as it is on the same road we live on now just 3 miles west of our current location.

The happiest part of my experience with PureTalk is the low price. However, I have discovered that the low price comes at a cost, and that is service on the network. Prior to my experience on PureTalk, I had been an AT&T customer, which is PureTalk's network provider. Since converting to PureTalk several months ago, I have been experiencing some "firsts" in using my smart phone. I had never known delays in sending text messages. Now, I often have to resend my messages 3, 4, or 5 times before they finally are sent. It used to be that when I hit, they were sent immediately.

The prices are reasonable. Maybe three months of the year, 4 GB is not quite enough data, but I don't want to jump to the next tier. 5 GB would probably satisfy my needs though. Also, I have kept in mind the referral incentive, but have yet to do it. Boost the referral $$$ and I'll recruit some new members! If my referrals stick with Pure TalkUSA as long as I have, it's gotta be worth it. Thanks!

I have used Pure Talk for about 15 years. I have never had any problems & am happy with the service. I have recommended Pure talk to several of my friends. I have always gotten quick results with customer service, and all my questions get answered promptly.

When I went over the limits on the $15/month plan, the service just stopped. It was on the weekend so I could not speak to anyone. I upped the coverage to $20/month. I am truly dissatisfied with your customer service.

I have been with Pure Talk for 6 years now and will not go anywhere. Their service is very reliable and anywhere I go, I always have service. Whenever I have had to call customer service, they have always been polite and very willing to help. I have absolutely no complaints about Pure talk.

I am 77 years old and on a fixed income. Pure Talk provides me the security I feel with my phone in my pocket at all times. In an emergency, I can reach help quickly without the high cost of some other types of service. I recommend this service to all of my friends.

I've been with Pure Talk since the start of the company. Loved the way I was able to manage my 5 phone lines and the low cost for what I was using. Now things are different. The overall cost for my plan went up significantly, from 30.00 a month to 80.00 a month. I am forced to purchase a plan that includes data even though 3 of my 5 phones are not smartphones, which will never use the data on their lines. Unless there are better choices coming soon, I will most likely choose another carrier such as Red Pocket Mobile.

I love Pure Talk. I like the low prices. I mainly use my cell phone for calls and not so much the internet. This plan works perfect for me. I would recommend to anyone. Thanks Pure Talk. I love Pure Talk.

Your change of this benefit has colored everything about my satisfaction with the company. Your customer service is good, polite and helpful. But essentially this change of withdrawing rollover benefits has taken what was a five star grade down to neutral.

Unlimited, texts, calling and 5 gigs of data. One of the best deals around. Plus no contract. I have had very reliable and consistent service for over five years. No dropped calls and very few areas I can't get service. In fact, in the Deep Creek area of Maryland I always have service where my Verizon counterparts have trouble.

The overall service seems fine -- has always been reliable (for the most part), but, in today's highly competitive world of cell service/data amount for price, I would no longer say that your plans are all that competitive vis-à-vis monthly data usage.

For the few years I've had PureTalk its been nothing but simple, exactly what I want for an affordable price and once I decide to upgrade my phone with them I'll decide for sure to never switch back to another US carrier.

PureTalk has worked very well for me. I have three lines and you can't beat the service for the money. I don't travel much, so can't speak to coverage in other areas, but it works great in Portland, Oregon. I would enthusiastically recommend this carrier to anyone looking for a good, low cost cellular service provider.

We have been with PureTalk almost 4 years. You cannot beat the cost for the level of service purchased. We are very happy with the coverage. I regularly recommend PureTalk on the community Facebook group I belong to. When transitioning from one phone to a newer one the process has been seamless, other than problems with Android, but that is not a PureTalk issue.

I like my service from PURETALK for the most part, it is cheap compared with other services and I am a frugal person so it works for me. I travel a lot all over the US and my one complaint is that sometimes, particularly at airports I have NO service, not the end of the world as I move to a location and usually can find service. Generally I Like PureTalk.

Little to say other than I have never had a problem with connection. One service issue, my credit card for monthly payment expired and service was discontinued. It would have been nice if I had been notified as to the reason for disconnection. My credit card company had issued a new card and I auto pay for many things. I forgot about PureTalk. Hard to rectify with no phone service.

I’m a senior and I find no difference in Pure Talk and AT&T. I’m constantly on my phone googling things, talking to friends and family. I chose the unlimited option and have never had to pay additional data charges. And never had a problem with hearing anyone on my phone. I love the money I save using Pure Talk.

The only problems I have had is the phones. I think I ended buying 5 of them because I did know they only had a return time of 14 days. It was either the phone was not charging (got new battery). The other one didn’t take good pics I think the other would. I couldn’t down pics to print. So I bought an Apple small but all I could afford after buying all the other ones.

I've been a customer for quite a few years and have only had positive experiences. The cost is low, customer service is great, I have the data I need and my phone works almost everywhere I go. While there is not a huge selection of choices for phones, there are enough to satisfy me.

Not really pleased with the phone I got & sometimes the service is sketchy. Can never seem to get a decent connection with my brother in Walla Walla, WA. & there have been a few instances right here in the same city as me when I could not get a decent connection. But it's all I can afford...

I have had Pure Talk for several years. I have never had any problems with my service. I have recommended it to my son and daughter-in-law and also my best friend. They are also very happy. There is no contract and they have the best prices. I bought my newest unlocked Moto phone from Best Buy. Any unlocked phone will work.

Hi have been very satisfied with our Pure Talk experience and recommend it to others. But with the website redesign, they removed my ability to move around minute balances between all on my kids that are on a family plan. Now I have to call and talk to an operator. It wastes my time and the time of the company.