PureTalk Reviews

Great service, Equal or Better than T Mobile which I paid so much more for. This is FABULOUS!! Very reliable, no dropped calls, great signal strengths. I would definitely recommend Pure Talk to all of my friends and family, so that they can see just how great you are as well!!

I wish I could get everybody on board! I LOVE PureTalk. The only exception is that my Android hotspot doesn't work! I wish y'all could help me get that working! Other than that I am a very satisfied customer! Nothing but good things to say so far!

The absolute test was visiting my parents who live out in the country. I have tried to use ATT, Sprint, and Verizon. None worked until I went into town. Pure Talk worked excellently at their house. I was so excited!

Lose data easily with slight cloud cover. Never had this problem with my previous service provider. The price is right but does not Compensate for loss of data. I have not changed location or data usage. This happens anywhere I go.

Received help programing my Pheonix4. To get internet connection. I'm 73 and not very good at all of this technology. Your tech staff was very kind and patient with me and I thank you all very much. I'm also looking forward to seeing about getting one of the IPhones that you sent me an email about. I have to wait until the 23rd. Is when I want to set up my payment date. Thanks again, David.

A tech representative reached out and provided a walkthrough of updated settings which has resolved all issues. Thanks for the great support!

I switched from a major cell service on the recommendation of Dave **. I’m paying WAY less and receiving equally good service. I’ve convinced other family members to follow suit, and they’re very pleased, too. Thanks, PureTalk! I couldn’t be happier!

We have been with PureTalk for several months now and are currently paying for two phones what were used to pay for service for only one. We are happy that PureTalk uses AT&T's vast Network. The only downside I have found thus far is that there is no app for our phones and contacting customer service is not extremely easy. But, overall we are quite satisfied!

Most times I try to text with my smartphone (**) it doesn't work. Then when I get tired of it I call Pure Talk and sit on the phone with you for nearly an hour to get the problem remedied (temporarily as it turns out). Then, within a few days, it doesn't work again. It's extremely frustrating. The other phone does a bit better, but then it'll go through a streak of days where it tells me the messages were sent, then I hear from folks that they never got my messages. It was particularly disappointing when I was in the hospital with my father and tried to communicate with my 5 siblings. :( My husband has started calling our phone plan "Pure crock." :(

We transferred our service to Pure Talk a few months ago. We were very happy with the simple instructions for switching over. We love the American customer service. The cost of our monthly service has been cut in half. We are very happy with a Pure Talk. I have recommended a Pure Talk to my family members.

Overall very pleased with Puretalk. The only issue I have is with service in western ND and eastern MT. Starting around Tioga, ND I pretty much get no service whatsoever. Work takes me that way often, and it's a drag when I can't communicate... Haven't figured out a workable solution yet.

I am happy with the results in SD - almost total coverage. Cost remained the same but got additional time. Rates are great and was told that as reality because of minimal advertisement - now I hear it advertised on big programs.

I have been with Puretalk for over 3 try years. I love it. It is inexpensive. I do not have any drop calls. The customer servic reps are friendly, knowledgeable and understanding to get the job done. I even like receiving grace periods prior to receiving my monthly bill.

We’ve been using Pure Talk for several months now. The support service to help set up the account was excellent, billing is accurate, and price is right. We have no complaints. It also came with an AMAC membership so double the thumbs up!

I have been very happy with my Pure Talk service. Got a friend to switch and they are happy as well. Got a second line. The connection and strength is as good as my previous service and costs much less.

Good service. Haven’t had any problem in our travels. We move around the state pretty much. Since giving up ATT, we really don’t feel there’s any difference in the level of service quality or accessibility. We’re getting ready to put the service on our iPads.

I can't get or make phone calls from my home location. The texts and emails work just fine. I was told that you could send me a signal booster and then it would be fine. I wish you would do that. If I go 2 miles down the road, the phone works perfect! I could give you 5 stars then. Thanks.

Of all the cellular services I've been a part of over the last 20+ years, none have given me the 'value' Pure Talk has given me. I've shared your service and my happiness w/PT with many others. The most recent was a friend in Arkansas who has the same cell phone service I used to have. It's my hope she will follow my lead and call Pure Talk and subscribe, as I have. Thank you for such great service.

I am so happy that I left our old provider and came over to PureTalkUSA. The service is excellent, and the cost unbeatable. Thanks for everything. I am sharing it often with others. I don't think there is a better cell plan nor provider available!

I've had Pure Talk USA for a while and we are very happy with the service. I was skeptical of the service at first, I have 3 lines with Pure Talk USA and pleased with the service and price. I would recommend Pure Talk.

I have not regretted switching to Pure Talk from Sprint. I have more GB on the $35.00 plan than I had on the least expensive plan of Sprint ($65.00). I have recommended Pure Talk to everyone I know. It was very easy to switch my phone over to Pure Talk.

Overall I am very happy with service. I switched from Verizon and use between NYC, Western and northern CT with little issue. There are a handful of dead spots, but no more than I had with Verizon, I used verizon for about 20 years before the switch.

I have had nothing but trouble with the flip phone that I ordered from you. After the first 2 months it just didn't work right. It started to let me make any phone calls at all even your 611 #. No matter what button I pushed it did absolutely nothing and every time it was fully charged When I had to use my home phone to call you, the first person I talked to cut me off and I had to redial yet again. The second person did help me but it had nothing to do with fixing the problem so I closed my account. I had better not be charged my monthly payment ever again!.

The pricing is incredible, so it makes up for the above okay service. I often have low service bars, and sometimes it feels like data loads slowly, but then again it can also be pretty fast. However, for the price I'm paying especially for the number of gigabytes that I'm getting, I'm pretty happy about PureTalk!

I’ve been surprised by how much slower our LTE speeds have been. It takes a minute to send just one picture text. It’s also been difficult figuring out the issue as to why both my wife’s and my SMS group texts don't work well.

I am VERY happy with my mobile phone service through PureTalk. Great company! I was with Verizon for many years, paying way more than I should have. I wish I had switched to PureTalk years ago! Love it! I found out about PureTalk through AMAC - also a great organization.

We had no concerns with our PureTalk experience, till we traveled recently to another State where during our travels we frequently were signaled “No Service”, whereas with our past provider, that very rarely happened...even in the hills. Once we passed a cell tower and still had “no service”. Confusing indeed, but still mostly happy. Being off the grid is a little concerning, especially in the possible event of car trouble or accident. Not sure what we’d do then...

I love Pure Talk, the only issue we are having is sometimes we don't have service in as many places as we would like. I hope you are planning on increasing the service area a little. Thank you for asking for our feedback. ????

Bad customer service. I have direct removal of my service fees/monthly fees and get disconnected every month even though I am on the unlimited plan for everything. Have had my phone turned off 2x and me being an essential worker I cannot have that.

We are more than satisfied and tell people about your service very often. Looking forward to a continued long and successful as well as trouble free phone service. Glad we became members and know that we are important members on a great program.

Thank you for not only providing great service to each and every customer, my entire family are users of Pure Talk and we can keep in touch so much better thanks to pure talk! We had a time where we could not reach one another for several days, we are a very close knit family and it was tearing us apart not knowing if everyone was OK. Then we switched to Pure Talk, haven't had that trouble once. Thank you! Thank you!!

Remove unnecessary things: A four digit code to unlock voicemail rather than 8 should be enough. Change: "You have six unheard messages in folder inbox" to: "You have six new messages." Connection time after dialing could be much faster. Price is great! Thank you.

Update: New phone received and Company has offered to credit one month of service for my bad experience. I appreciate the acknowledgement of poor service, the excellent communication that resulted from my review, and the offer of credit. This matter has been resolved to my satisfaction. However, I suggest additional training for customer representatives to make certain accurate information is disseminated to customers in the future.

Cannot complain about the cell talk and text as well as internet service, first rate. I am very disappointed to the point of leaving PureTalk for the lack of explanation for not allowing my Samsung S9 Plus to be used as a hotspot. For some un-known reason, kept under lock and key, more secretive than Skunk works in Burbank California, not one person can tell me why a fairly new (1 year old) Samsung s9plus cannot be used as a hotspot..as though I have the only one in the World.. Major major disappointment, one of the options I was given was to buy or use an old phone and get a second number with a phone that can be used as a hotspot.

I have enjoyed being a PT customer for these past 6 months. Although my wife has identical service from another carrier at a slightly lesser cost, I am pleased with PT's service. I may choose to change my plan to a little cheaper, but not quite yet. Maybe in another 6 months.

Since I got Pure Talk I am unable to download many documents. Also there are many times that I am texting and I cannot read what I've already said or printed. Also I have dozens and dozens of dropped calls.

I think people are crazy to spend hundreds of dollars a month on a cellphone plan. Pure Talk is perfect for people like me who want to talk sometimes, text a lot, and do some online stuff. I use wifi when I can but the data plan is just right. I can never thank my nephew enough for the referral.

I have three phones on my account, and one of them is marooned in Finland. It would be wonderful for him if PureTalk could offer international phone service, as he previously could use his phone internationally when our service was with AT&T. Other than that, everything is very fine, and I love the savings!

I've been pleased with the service of Pure Talk so far. The cost has really helped as well. There are times when it is a little slower than my Verizon was, but not enough to really bother me. I'm slower than I use to be! :) Thanks.

Call me please to involve to type you don’t want to know. You should have all your people on the same page. I am very disappointed with the billing. I’m being billed more than I should have and are being billed.

Ever since switching from AT& T to Pure Talk I am unable to send or receive attachments in texts unless I have a WiFi connection. Very frustrating especially since I am a field mechanic and need to send and receive pics constantly.

Thank you for listening! I am now able to change my plan on the website to the $45/mo. plan.

Struggle to get service a lot of the time. Lose service completely when we have problems. Can't rely on getting my calls and texts from work when I am on call for the HOSPITAL. Continual slow service with the internet. Not too pleased considering I can see the damn tower from my house. The service sucks and the customer service reps just can't figure anything out, EVER when you call for help.

The setup was a little rocky - it took a few extra steps for the phone to work right. I used my existing phone and got a SIM card - then the wifi wouldn't work. But customer service helped me out, sent me instructions and responded quickly to questions. It was resolved pretty fast once I made the call and I've had no issues since. This is a great plan!

Very courteous and patient person at Puretalk that helped me. I did not have to wait long for a response. We are very happy with Puretalk and we will continue to use it. And we do recommend Puretalk to family and friends.

PureTalk service just works out of the box with no issues. The price is very competitive and the customer support is great. The provided SIM cards worked with cell phones from another carrier and with different brands of cell phones. I would recommend them to anyone looking for a cell service provider.

I signed up with PureTalk because I thought I would get just as good of service as I had with Tracfone and the price was better. However, at my home, it's difficult to even make a phone call. And, I eat up data while trying to connect to the Internet. Most of the time, I have trouble connecting. To use my phone, I often have to travel somewhere to use a business's wifi. Even away from home, I have trouble connecting using my data. I'm thinking of dropping Pure Talk.

Trying to find out if l could the free iPhone. I would like it if we could ask a question! And l still have not gotten a answer. And l can not find the page to look at the phones. I need a new phone. I have to charge my phone every day and sometimes twice a day.

My only issue is that my Samsung Galaxy S8 won't work as a hotspot, although my husband's Samsung A10 does. We came to PureTalk from Verizon and when we were with them (same phone) I had no issues with my phone being a hotspot when needed. I understand that iPhones don't have this problem on your network however I prefer Android phones. I don't understand why this issue can't be resolved since my husband's Samsung android works fine. For that reason I'm giving you 4 stars instead of 5. I have added 2 screenshots of the messages I get when trying to turn on my hotspot. If this issue can be fixed I'd gladly give you 5 stars! Please feel free to call if you have any questions.

This is a great phone service with no problem so far as reception or strength. I have a FAR BETTER plan than I had with Verizon at a much more reasonable rate. It even comes with a discount if you sign up with AMAC. You can't beat it.

I am having issues daily with my text messages not being visible when I turn my phone on daily, I have to refresh the phone before can read my text messages... I have this issue for the last month and thought it might just be a bug.....

When I was in the hospital, I had a lot of trouble with my phone. No voice mail, calls just cutting off, beeping on the line. Now the only problem is that sometimes, calls just cut off. Got my voice mail back. Other than that Pure Talk is terrific.

i4s is not supported and I have lost my ring tone and am unable to reload it to my i4s. Service for the i4s has been downgraded to 3G. I only use my phone for communication and am reluctant to retire a nice phone just to keep what I had. Samsung S5 works fine.

Pure Talk gives us better service for half the price we were paying for AT&T. Plus it's so much easier to contact them than it was AT&T. Also Pure Talk's service reps are easy to understand on the phone and are always quite pleasant.

I love the option of cellphone service from American Seniors Association. I have enjoyed strong signal strength most of the time and so for a small cell company I feel that that is good and is very adequate for my and my wife's needs. There are times though when we text, especially with pictures that they do not go through. We turn off the phone and try again and they usually go through. As far as the cost goes again I am very satisfied with the cost, but it could be more competitive.

For the most part I'm quite happy with the service I've received since switching to PureTalk. I would, however, wish I still had HotSpot Availability. That is, honestly, the only issue I have with the service offerings. We camp quite a bit, and wireless service at campgrounds is spotty, at best.

My wife and I purchased two phones with hotspot capability and unlimited data plans to use the hotspots. After discovering that the hotspots didn't work, I called and was told that they would be activated. A week later, I was able to connect devices to the hotspot but unable to access the internet. I called tech support and was told that the hotspot was only guaranteed to work with iPhones. Had I known, I would have bought an iPhone. I understand that Pure Talk is a reseller of AT&T, but at no point was I informed the desired feature would not work on my phone, nor is that information available on any of Pure Talk's published material. This violates the business concept of warranty of merchantability. I was was provided a product that did not work for its intended purpose.

I had 2 encounters with tech support. One, the technician attempted to help me unlock my phone. When we were unsuccessful he provided the number to Nokia. It was necessary to return the phone for repair. Because I couldn't back up my phone files since it was locked, when I got the phone back I needed to reset everything.

Spotty coverage in my rural area. If I am in an enclosed area with Wi-Fi and no cell, I am unable to use the phone because you do not have VOIP. Coverage in Western MA is actually less than spotty. It would be good to have this capability.

I don’t get very good coverage. I travel to see my family 57 miles away on a very rural area. I lose coverage about 18 miles away from my house. If I was to have car problems I don’t know what I would do.

Service is great!! My wife and I have only praise for the service of Pure Talk USA. We have had AT&T in the past and had constant connection problems from our neighborhood. Connection is not a problem now. Keep up the great service.

All is good, Great service at home and in most locations. The added GB of data is great. I have yet to have any dropped calls because I have a cell tower very close to my location. Please keep the unlimited text and calls. That is a real plus.

My only complaint would be that I don't get any notification if there is an voicemail left and it it a hassle to check voicemail as I have to call a completely different number to see if there is a message. Outside of that the service has been very good. :)

I think the price for the plan is great that we have, but the signal around here is very weak. Sometimes it takes several hours to send a text to my wife. I can't use my phone to talk unless I go outside and stand in a certain spot. Otherwise happy with the service for the price.

Overall I am very pleased with my switch from Verizon Wireless to PureTalkUSA. However, the one time I had to use technical support, I talked to one representative who could not solve my problem. I was transferred to a technician and wait over 20 minutes before deciding to hang up. Luckily, the issue that I was having corrected itself. My first impression of getting technical help was certainly not a good one.

Group text msg will not send or receive. Nor will photos sent to me. I cannot find a setting to fix this. Nor can any of the folks who use their phones a lot so I gave up. The phone works fine other than that.

I'm really impressed with the fast internet speed, where I'm using the phone. The house where the phone is located is virtually in a dead spot. I still have service with this phone and it's cheaper than a landline and internet service.

Was not great with AT&T, but is noticeably worse, so far, even though supposedly same towers. Had to call to get some settings changed, apparently it's not as seamless as you advertise.... And although my wife has the same exact model phone, her settings were different than mine after the switch-over! You should email correct settings so people can check them!! Was ready to just go on to T-Mobile, but finally got set up correctly, I guess. I'll see how the coverage goes. May switch, if it gets worse.

I love Pure Talk’s Service, they have good service. I just don’t have good signal where I live. I live in a cabin in the woods. We need a cell tower out there so everyone could enjoy this service. Thank you Puretalk for your service and for your prices, they are incredible. Patricia **.

There is no service on my phone most of the time. When I first got my phone I had good service but in the last 60 to 90 days my service has deteriorated greatly. I don’t know what the problem is but if he can’t get corrected I will be forced to change carriers.

I love Pure Talk. I have had no problems with reception or dropped calls. Pure Talk provides very good service even for someone who lives out in the woods. So it is amazing that I don't have dropped calls and the reception is excellent. There are places in my home I do not get service, but mostly I can.

I was happy to cut my bill in half by switching to PureTalk USA and we still get great coverage and data packages. It was easy to select a plan and get started. The SIM installation kit with instructions made it possible to keep my current phone and it was simple and quick to do.

Some of the text messages that people send won't open. They say "Download" and when I click on them they switch to "downloading" but they never open. The screen just says, "downloading" and then it switches back to "download". The message never prints out on the screen.

I wish I knew when a voice mail was left on my phone. There is no date or time labeled, so it is difficult to determine which message was left when. If you could add this it would be a tremendous help!

Consistently 1 bar and sometimes I get 2 bars but terrible. I try to connect to voicemail and sometimes it takes me at least 3 to 4 tries to actually connect. What cell towers do you make use of? I am thinking of switching to another service.

I have been a Pure Talk customer for years, except for a period of roughly 10 months when I followed at a friends request, over to MetroPCS. I realized very quickly that Pure Talk was better in every way. Better coverage, better service, better plans, and better price! If you don't know about Pure Talk, it is time to stop missing out!

The service keeps turning off and says I have used all my minutes. I have unlimited text, talk, and data. This has happened twice. I have to call to have the customer service to have the service turned back on.

Great service, excellent tech support. You will have to hold for a while, but the cost savings is well worth it. Don’t count on the referral discount for referring friends, it doesn’t work, and they can’t just request when they sign up. But the cell service has been better than what we left. So I couldn’t be happier.

There are too many times when making a call, it either doesn't go thru or takes to long to connect. This also happens when sending messages with or without attachments, and there are times when trying to contact support the hold times to get an agent are very long.

Pure Talk has been a great switch! We are happy with the service, and changing phones was super easy. We just ordered, inserted the old SIM card, and we were done! Thank you for being affordable and reliable Pure Talk!

We like Puretalk. The only complaint we would have is that the service in some areas is not very strong. Not as strong as other carriers, like Verizon. Otherwise, we are happy with our plans. We would like to get more notifications about our data usage each month as well.

I enjoy saving so much money compared to big name cell phone companies, and having free data limit increases over the past year has been a great boost to our satisfaction. I do wish the speed cap after using all data was slightly higher, however.

Hello PureTalk! Your service is great- no issues at all, what I do wish was different is that the hotspot will not work with Android. I have two Android phones and no Apples, I would consider dropping my landline service if I could hotspot from your service. Thank you so much! Alan

Your representatives have not been able to correct the problem. The phone has connection problems while talking on it, as well having problems setting the phone settings. It requires WIFI, but that is the reason I got the phone....I HAVE NO WIFI in the home. I am disappointed because AMAC gave such a good review of your company. So far, I have had your phone service for several months, and I still have the problems. Another thing, although I have asked to speak with management on several occasions it has not happened so far. I am looking around for another source for my internet/phone service.

For my needs (talking, texting, Internet Searches, WAZE for traffic, and podcasts) PureTalk has been great, and cut my bill by 66%, down to about 30 bucks. And I'm happy to support conservative American entrepreneurs who are proud to run an American business.

Initially I received a non-working SIM card. It took almost a day to troubleshoot the issue, and PureTalk agreed to send another SIM card. Except for a delay of three days in getting initialized, I have since had a good experience with PureTalk. The network works well in my area.

I left AT&T where I had unlimited data but a finite number of phone minutes and paid extra to have 200 messages and my wife had limited data, shared minutes, and the extra charge for 200 messages. We now have unlimited EVERYTHING on both phones and we still use AT&T cell system with Pure TalkUSA AND save almost $50 a month. The first month was actually more than free because I had a half-off first month plus a rebate from AT&T. On top of all of that, late in the first month they raised the point at which data slows down by 8Gs, with no increase cost, then the second month my monthly cost was REDUCED by 5%... I am VERY happy!

We are very satisfied with Pure Talk and are very happy that we switched. Haven't used the customer service yet but when we need it I'm thankful that it is US based. We are very pleased that this business is owned by a veteran as I am one also.

I have had a positive experience with Pure Talk the past few months. Their customer service is excellent! They are helpful and courteous. I have no complaints. I am a single mom and I needed to find quality service that met my budget needs. So far so good!

Pure Talk is a good service to be with and I recommend it to everyone. Reward you with more data and everything seems to be good. Haven’t had any problems with the service and when I needed a new phone they were very prompt in responding and also to assist in any problem I would have????

The only problem is sometimes reception is bad, where I just drop calls or can’t use the internet. I am not sure if it is just where I live but friends of mine who have other wireless services do not seem to have that problem. Overall I am happy with my service.

Since using Pure Talk I’ve never had a problem with service, or payments. My account is easily accessed online, and the as advertised loyalty benefits were also rewarded to me on time. I switched from AT&T through employer benefits. I would recommend this service to anyone who needs straightforward phone and data services.

I’m very happy with the price of my service plan. The only issue that I’ve had is delayed text messages. Sometimes I’ll have from 8 to 50+ text messages in a row that come all at once. These messages could be up to 2 days old. I’m an iPhone user, and these delays seem to occur when 1) I’m In group messages and 2) the group is with Android devices. Again, for the price I’m content with my plan. However, these delayed texts may be causing me to appear unreliable and unprofessional when communicating with my boss and colleagues.

Signal is fine outside but inside my home I can't send or receive calls. Your voicemail is a joke! I have to call a number to get voicemails I don't know I have? I've called customer support for the signal problem I described and she said she would talk to AT&T and get back to me. She never did get back to me. Possibly because she couldn't call me. I wish I would have never left my old provider, I'm a firm believer in you get what you pay for and right now I'm paying to get nothing!

We have excellent reception everywhere we have used it even out of state. The Data Plan we have is very generous and we have yet to use the maximum. Pure Talk has upped our Data Plan without upping the price we pay for the service. They also offer a discount based on how many lines are on your plan. Highly recommend!

The price is right. My reception at my home is not very good but with the Wi-Fi it is not a problem. I live a little off the beaten track so it’s understandable. Pure Talk gives me and mine all we need at a reasonable price.

Although we are supposed to have AT&T service that is branded PureTalk, the quality of calls and strength of signal is lower than we experienced with AT&T. Don't like having to dial a separate number for voice mails and texts have occasionally disappeared into the ether. Price is good, but I guess one gets what one pays for.

I have used PureTalk for over a year and not only without complaints but I have nothing but praise for the service. I know PureTalk values me as a customer by how I’ve been treated. This is not the best service for the price, it is the best service without qualification.

The service is the same as other carriers. The price is just a lot lower. You can switch to a lower service and try it out. If it works for you, you save money. It is very easy to make the change and costs you nothing.

Best customer service, easy as pie transition, great phones, cut our bill in less than half... I post on Facebook, Twitter and Parlar all the time, when someone is looking for a new carrier, PURETALK is the only way to go... In a word..PERFECT.

I enjoy the service and price. I wish that visual voicemail was available on my iPhone. The data pricing is especially great. I don’t even notice that it isn’t one of the “main” carriers. I would recommend to others but would love for visual voicemail to be added.

I recently had to reset my phone. I was able to follow the steps provided by the company to get my mobile network up and running. The directions were clear, easy to follow, and best of all they worked. Thanks, Puretalk for helping me.

I chose PureTalk because of AMAC. It's fine for talk & text, but 90 percent of the time when I'm searching internet and click on links I get "no data connectivity" and it takes days, if ever, to send a picture via text.

I have no complaints about this company and its service. Very happy with it And would recommend to others that need a good cell service. It’s an Att company so you get the same coverage as att customers. Thank for a great coverage area.

I had PureTalk several years ago, and was very satisfied. I had to discontinue because of finances. Once my financial situation improved, I went straight back to PureTalk. I have never had a problem with their service, and would highly recommend them to anyone. The service is great and an affordable price. I am very satisfied with their service, and their customer support.

When someone I recommend uses y'all, y'all tell them after they sign up, they didn't do it correctly for them or the one who recommended them in the correct order. I asked them afterwards if they got their bonus for them and I, they said no. Y'all are so nitpicky! Try calling me at **.

I have been extraordinarily happy with my Pure Talk service. We have three phones and we have the same service as with the bigger company at half the price! Love it! Plan to stay with them as long as possible.

We had our service with Pure Talk for over two years. When we had a dispute with them we decided to change our service. It has been three days since we first tried to get our phone numbers switched to our new carrier. Our new carrier, Cellular One, has been most helpful, but Pure Talk keeps delaying the switch. Every time I talk to them they change the porting date. Last evening we were told that the number would be released at 10:30 P.M. Wrong again! This morning they are telling me that their porting department is closed and it will be two more days before the switch will be made. I am sooo glad we are getting away from this company and their terrible service!!! Please be assured I will share this with everyone I know as well as social media sites.

I have three phones on Pure Talk, my daughter, my wife, and myself. My daughter lives in a small town. She does not get good reception. We live in a major city, our reception is fine. On the way to our daughter's home there is no service for 10 of the 30 min drive.

I tried to get a hot spot in southern Michigan, in a large population area. After an hour on the phone we could not get my phone set up. No more help was offer. I was told it was my phone, I got a hot spot with this phone last year. It may be Pure Talk, not my phone.

Ordered on Tuesday. This is Saturday no phone, FedEx tracking now Monday. I needed the phone before Sunday as it was for a special event. Thanks for nothing. Don't use the gold medal excuse of the "Chinese woo flu." So much for "2 day shipping." If YOU can't make it happen, don't advertise it.

I have had Puretalk going on a year now. No problems, no drop calls. Very good customer Service. Always polite and will work with you till The problem is correct. I came across their ad while checking Out Mint and Net 10. Then upon reading this was owned by a vet. I talked with my wife, told her I was going to sign up. A day later she asked me to sign her up. I like the fact you can bring most unlocked gsm phones.

I'm happy with the service - I get 3G in some parts of Warwick/Providence/Westerly, but in general I have LTE. I did ask in the first week or so of service to turn on hotspot and visual voicemail. Support did those things, but did not call to let me know - I only found out it was done because I tried it. Support really ought to follow up on communication. In general, the pricing is great, AT&T service is great.

You lied to me about my HS data usage and refused to sell me a new phone at reduced price like you were giving to new customers who switch. I have switched to AT&T, like I told you I would. At least I won’t run out of hs data. I will not ever consider you people again.

When making calls and receiving calls, have a lot of calls dropped, also when talking and in the middle of conversation, have had calls drop, and very important calls! I'm looking into it making sure it's not my phone, but I'm pretty sure it isn't, had other service – didn't have this problem, maybe if it's a glitch on your end it can be fixed, as of now though I say it's about 2.5 to 3 out of 5.

I have been with all of the major phone companies over the years and had numerous different problems, from up charges, dropped calls, data overages, and constantly trying to sell me a new phone. So far with Pure Talk, I've had none of these problems, I just have my phone with my features. I couldn't be happier.

I really like your service. The cost is reasonable. The coverage area is the same as ATT, so no change in what I had before. I'm actually thinking of changing my phone to newer model and will contact your sales department for a recommendation.

The service is amazing! Love the price. The speed is quick. The reception is perfect. I heard about them from the Dave Ramsey financial show. For some reason Pure Talk did not let me have the discount by giving the code 'Ramsey' or whatever the code was. I still don't know why. Anyway, other that that, my experience has been great!

Overcharged to change my plan. I had already paid for an unlimited plan for June. Situation was to change that I wasn't going to need that much so decreased my plan around the 25th, a few days later that situation changed again so I moved back to the unlimited and was charged the "difference to upgrade" when I had already paid for the unlimited so figured I'd see a credit once the system caught up, nope I was charged the difference to upgrade to a plan I had already paid for and billed the full amount this month.

Overall, fairly happy with the service for the money. As PT uses AT&T's network, there are certain regions that AT&T still has zero coverage, which is why I had switched to Verizon from AT&T years ago. One such region STILL is a dead spot in northern lower Michigan where recently I was for a family funeral that has no signal. I think an enhancement would be the ability to call over WiFi, something I could do with VZW.

My service coverage has not been what I expected, especially lately as my internet service has been diminished and slower than normal. I thought it might have been the phone so I upgraded to no avail. Beyond that, the price is very difficult to beat.

We have been so pleased with our service at Pure Talk. We were frustrated with our previous phone company and it was so expensive. We heard about Pure Talk on the Dave Ramsey show and decided to give it a try after months of frustration with two other companies. The reception has been excellent and our bill was nearly cut in half with the switch. Billing is simple, adding new lines is simple, and there are discounts available for both. We are so satisfied!

I have enjoyed the candor of the staff at Pure Talk USA. Very admirable people. The bonus offers that I have been given have really helped me out a lot. Thank you. I hope to continue using Pure Talk for a long time to come.

For the first time in several years I now have to dial a number for voice mail. I sure wish it could come directly to my phone. Once I get past this inconvenience, the rest of my service is wonderful.

When we reach out multiple times for help there was no help or service. From the start no pictures would send, phone shuts off randomly, photos randomly delete, bad audio, plug in for charger was broken when I got it.

Tried and tried to talk to tech support. Get error 1035. On my iPhone 7 Plus so I haven’t had voicemail for months with no help or long wait times??? Let’s see if any human eyes read this!!!! Call me.... Hannity could be hearing from me!!!!

I’ve been using Pure Talk for about a year now, and I have had great service with minimal connection issues. I don’t use much data so my $35/month plan works super well for me. My data amount was automatically upped 2 times already! They really reward customer loyalty, unlike other service providers who focus on getting in new customers.

Phone won't even call when I have wifi in a motel because even though I am in a small town, there is NO cellular coverage. Therefore, I cannot use my phone to make a call. This happens all over the place whenever I am travelling. Whatever cell service it is AT&T or whatever network you use, I experience unbelievably slow service. If I can use the phone at all. With or without wifi. Without wifi? Most of the time forget it because there is such poor coverage.

I travel to many rural places. It seems that people with Verizon accounts have coverage in rural places when I don't. I thought that I was on the Verizon network so I don't understand how this can be. I cannot use my phone in my house on some days and other days I can. For the positive your price is great and I love that I can hotspot.

We have had a couple of problems, I understand they are created by AT&T. However your service people are very friendly and helpful, so much better than the people at AT&T. They always sounded like it was a real bother to help! Your prices are so much better. I have been telling my friends about you since we signed up.

I am more than happy with Pure Talk. I do have issues at times, but I am told it is because so many are on the lines. Others have trouble with their phones and they are with other companies. I like the company because the one who owns it is a veteran, one of the reasons I switched.

I live in rule America and getting service is spotty at best. I am a caregiver and when at many of my family homes I can't get service at all, I am not sure if I will be staying with Pure Talk or not. I need better service.

For the most part your service is okay. It's just that every so often it doesn't download my text messages. The first time it happened I didn't get a critical notice I should have gotten the night before but driving back from Houston in the middle of the afternoon all of a sudden I get about a dozen or more notices. Bang bang bang, one right after the other. Happened a few other times also but not to that degree. If you are using the same network as AT&T (which I never had a problem with) then why is this happening. At the end of my contract I'm seriously thinking of going back.

When me and my wife are noticing that when we go in to certain areas we have no coverage. Can not open banking information, nor receive messages, nor phone calls until we come out of the area. Also billing could be managed better if you would like to pay for bill early, without paying a fee.

I like the low costs and option to bring your own phone, but the coverage (even in the Midwest where I live) is very poor. In fact, at the small general store one block from my house, I don't have service. It's very disappointing.

I think overall the service is good. I get unlimited talk, text, and voice. I also think it's neat that they upgrade my data without changing my monthly price. I haven't had any problems with receiving text and video chats, unless they're too many people using the line, hence the pandemic. Overall, good service and great pricing. Would recommend to others.

I have had nothing but problems since I received your sim card in the mail. I had to put my old card back in to call customer service and activate my account. When I put your chip back in I couldn't call or text. I sent you emails and only received a form letter in response. I even suggested that you send me another sim card, but no response. I do not want service from your company if this is how you treat your customers.

From the beginning, ease of getting service and customer service thereafter has been superb. Miss the 15 gb data level and lesser cost. Am 81 year Air Force vet. Live on SS. Every penny counts. Thanks for your service & Pure Talk.

Pure Talk is great. It meets all my cell phone requirements at a very fair price. I am on a monthly low fee that gives me all the service I need. I have used the service in several states with no problems at all.

I called because my phone was telling me low data usage. I called PureTalk USA. I told the young lady that I do a lot of Zoom meetings and she said that my usage was fine. That I had x amount of data left. As far as my phone telling I didn't well. That is a mystery.

We haven't had any issues with our Puretalk service and love the price. We have always recommended you to everyone looking to get away from the big overpriced carriers. The one thing I do miss is the hotspot that I had with T-Mobile and would love for you to add that feature. I would really like to have a personal hotspot device with your service for infrequent travel.

Great cellular service at a great price! Unbelievable the amount I pay monthly for the service received. I was with a different carrier and cut my cell phone bill 60%, definitely worth the switch if you are considering!! Pure Talk is the best bang for your buck!

Very happy with PureTalk except for the functionality with the voicemail on Iphones. It would highly ideal that PureTalk voicemail service would work with the Iphones onboard voicemail application without having to manually call into the voicemail number. Thank you.

I appreciate the low prices for the service I receive. I do wish I had more connection at my home as it appears I live in a pretty dead area, otherwise I’ve been happy with it. It does seem that SMS messages do not go through quite as well as my previous carrier, but again, for the price I’m pleased.

I am quite happy with voice and text service; I consider it a very good value with the AMAC membership plan. The only feature I miss is international call (and text?) support. I have a daughter in Europe, and if I didn't have "home" VoIP service, I'd be at a loss. But I can appreciate that it may be impossible to provide international service at the same value, even with extra cost/minute charges.

I ordered a SIM card from PureTalk USA for my new Samsung Galaxy TabA 10.1 and it arrived quickly and with no package damage. When the Tablet arrived I placed the SIM card in the device and within a few minutes all the settings were automatically completed and my Tablet now proudly displays PURETALK USA.

We switched from a major cell phone company to PureTalkUSA about a year ago. From the get-go it has had a huge impact on our wallet - meaning, we are saving tons of money! Our bills went from about $120-200 a month (depending on if we went over our data or not) down to $65!!!! For two phones! It's consistent and doesn't change unless we want it to. I'm very happy with this service and recommend it to people when they say they would consider other cell phone companies.

I have had Pure Talk for exactly a year now. I can honestly say that I have "not skipped a beat" from the "big brand name" carriers. I have been very pleased! My wife's experience has not been as positive. She frequently struggles to read & send text messages.

Pure Talk continues to be limited in its service... "Unlimited texts". I am a minister and send daily scripture messages by text to 150 people divided into groups of no more than 15. Half way into our monthly service every month, I can no longer send group texts. I have called every month and have been told this will stop happening, yet it continues to happen.

Had service until around three months ago but sobe AT&T had done something to their towers and now ATT, Cricket, and Pure Talk all have 0 to 1 bar of service. All my neighbors are switching and I am going to need to switch as well and that sticks for me because of the value. Service is great in town but has diminished to nothing here in the county.

Very slow internet and in many areas the coverage is not good. I hope if you lower the rate because we found other carrier offer $15 for the line. If you can increase the internet to 5 GB that is will be better. Thanks.

Been with Puretalk for for 9 months now. Started with 2 lines for $25 plan, made no changes but being a valued Customer Puretalk increased my Data Plan twice with no additional charge. So I getting more Data for the same price. I pay less than $50 a month, since I have a second line I get %10 off. I have no issues with service or data in my area.

We Love Pure Talk!. Customer service was nice to speak with and helpful! It was easy to switch from our previous provider. Prices are actually affordable and we get a great amount of data included. We now have service in places we didnt before!

These people are horrible, how do you activate a line and not add the data details yet you know the clients won't be able to access service unless they change their APN? And I've been calling each day for 2 weeks to try and get this fixed but I always wait about 2 hours with everyone forwarding me to a different department. Isn't this supposed to be information known to all customer service representatives. Move your customer service to India if you can't find techies in the United States. That's what smart companies are doing.

From day one the incorrect Name has come up as caller ID. I have been receiving calls from attorneys, collection agencies, etc, looking for a Roy **. I have been told that the "computer will automatically change the system to my name. That never happened. Then was told to cycle my phone for 15 days which would correct this. Did that, didn't work. Spoke to Tech Support yesterday, claims they can do nothing, it's the computer. Who can I talk to?? No one just live with it I was told yesterday. Great support. I have to add another line but I won't use Pure Talk.

I switched because of an ad I heard on conservative talk radio. I cannot get internet service. It was less expensive so I was excited to jump on board. After only 2 days, I will be losing the month that I paid for and going to another service. Cheap is often times more expensive.

We had Pure TalkUSA for 2 of our phones. I had HORRIBLE service in my own home. Texts wouldn't go through, especially group texts and/or texts that included an attachment. I had one little spot in my house where I could stand so that people could actually hear me when I made calls, otherwise it kept breaking up. I called customer service several times and tried everything, but to no avail. The final straw was when I called to see IF I could get a refund for my service for this month - it had just started and we were going to port our numbers to a new provider within a couple days, so I didn't find it necessary to pay for another month, for nothing.

Day 6 and still no phone service... Nice phone though, Bought it from PureTalkUSA. The first time I tried with their "sim kit" my old phone and got the "invalid sim" message so I bought he new phone Also have the new sim and my ported phone #. They want me to call them to activate. How am I going to call them when my number has been ported over from my old carrier~ I have emailed them several times to activate only to realize that their customer service may take up to and including 48 hours to reply. (I hit them with 5 or 6 emails ~ They're probably mad at me for that.) People like me who get new phones want to (need to) use them right away, Not in 48 hours or whatever( I'm in hour 31). This company moves way too slow. Tomorrow will be day 7 and if I don't hear from PureTalkUSA I will cancel my account before I get to use it. Would it kill them to have on-line customer help. Come On.

I called this company because I heard about them on Hannity. Could not sign up as website did not work to sign up and agents are clueless. Price was more expensive than my Verizon plan for the same service. Hannity should be ashamed of himself!

After hearing and reading ads on Pure Talk Cellular service I researched online and found I could save about half of my monthly bill by changing to Pure Talk USA. I went online and ordered SIM cards for our phones. I received the SIM cards in a couple of days so I decided to sign up for the service online. The online application was somewhat confusing so I called Pure Talk to make sure I was completing the application correctly. The customer service rep walked through the porting process.

I contacted PureTalk on Saturday because I (temporarily) had no Internet Data service. Come to find out nobody home on weekends. Just got email today, 3 days later. I replied to email and they rejected response. How can it be any worse? I don't know what else to say.

Based on commercial on the Hannity radio program and frustrated with current provider, I contacted PureTalk per the ad. The price quoted for three lines and the hype sounded great so I signed up. When I received the info & cards in the mail, I called the number as instructed only to be told that my cell phones were "not compatible". This was in early May, 2020 and my credit card was charged immediately (and interest accrued) but, despite numerous attempts, I have not been able to get a refund and I'm still stuck with my original phone & provider!