PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,971,908 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 7, 2021
Bought Pure Talk service. Set Up was very difficult. Still not up and running. Unable to gets calls in or out, still no data after 4 days of help from customer serv. Tech people are no help. Cancelling service.
Greetings, John! We regret to hear about the experience you had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 7, 2021
I changed from Verizon to Pure Talk March 2021 for lower cost service. The customer service I received at Verizon for around 15 years was excellent but after hearing about Pure Talk from Rush I wanted to try it to save money. I am thrilled! No problems at all with cell service or data usage. When I have questions I can call and speak to someone in the USA who speaks to me like a person, they are not scripted and they explain things so that I can understand even though my tech skills are no so great. THANK YOU PURE TALK!!!
Greetings, Pati! We are delighted to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed June 7, 2021
Had some hiccups in changing over, but tech support ironed out the kinks quickly. Very pleased with coverage and service. Two lines are costing us slightly more than Verizon was charging for a second line. Recommend Pure Talk to everyone we talk to about cell phones.
Greetings, Francis! We are pleased to hear that you are enjoying your Pure Talk service. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 6, 2021
I have been using Puretalk with multiple numbers. Lately their billing and their support is awful. I decided to move from Puretalk to T-Mobile and Puretalk has refused to port my number now for the 3rd day. I actually called and spoke with a rep and they assured me the number would be ported once they received a correct zip code. All of this was done two days ago and still I cannot use my TMobile account due to Puretalk holding the port up. They may have lower prices but their support is awful.
Greetings, Darrell! We regret to hear about the experience you had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 6, 2021
For the most part the service is fine. We live in a rural area and get pretty bad service at our home but WiFi makes up for it so there’s usually never a problem but there are times even when we’ve got full bars where it breaks up and is incredibly difficult to hear the person you’re talking to. That being said, for the price, there is no one better where we are.
Hi there, Joshua! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 6, 2021
Everything work's great! How do I go about being a distributor for you all? How do I get my Voicemail to show on my iPhone as text messages... Also I just wish I could get through the tech support better.
Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed June 6, 2021
I am very pleased with the service I get from Pure Talk. I have great service in my local area at half the cost of the other company. Recently I made a trip from South Carolina to West Virginia (Mountain country) and returned, and my cellular service was never interrupted because of a lack of cell signal or anything else. I highly recommend Pure Talk cellular service...
Greetings, Ernie! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide feedback. It is greatly appreciated!
Reviewed June 6, 2021
Since I changed to Pure Talk, I've tried to set up my Voicemail, still don't have it. I also lost all my people on Messenger. All my calls take a long time to go through. It says not in area when they are right down the street. One time I tried 6 times before it finally went through. My phone is so messed up. Don't know what else I can do. Maybe cancel. Sorry.
Greetings, Sandra! We regret to hear that you are experiencing issues with making and receiving calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail issue, Our Technical Support Department has reset this feature. Please restart your device and press and hold 1 to access your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/11/2021Greetings, Sandra! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 6, 2021
We were skeptical at first but our experience has been great. We are not “high volume” phone users but service has surpassed expectations. We would/and have recommended Pure Talk to friends and family. It is nice to really get a good value for less.
Greetings, Gary! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 6, 2021
I only had 4 gigs of data with Straight Talk but was still able to listen to podcasts, Audible and Pandora in my car and not connected to the internet. Now I have 6 gigs with PT, but it’s a shot in the dark whether or not I can even use the data. For about the 1st week after my monthly renewal is seems to be alright but after that... usually won’t work. I messaged on FB and a customer service agent said I had used all 6 gigs... which I don’t think is accurate because I never even got close to using my 4 gigs a month even when driving. My cell service isn’t as good either. I’m noticing that phone calls cut out a lot more than they did with Straight Talk. I may give it a couple more months but the more I wait the more convinced I am to switch back. The $20 a month I’m saving isn’t worth the hassle.
Greetings, Kayla! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 6, 2021
I couldn't connect with Google maps on a recent trip, receiving a notice that I should connect with wifi. Shouldn't my phone be able to connect with mapping app(s) while travelling? Do I need to make an adjustment in settings?
Greetings, Paul! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 06/11/21
Greetings, Paul! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 6, 2021
I have only had this service one month, so far very satisfied. The iphone SE model MHGG3LL/A is an excellent choice. Very happy with the phone. And the customer support is very good and the wait time for help is prompt and courteous.
Hello, Clinton! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated!
Reviewed June 6, 2021
First was getting my orig phone number transferred. Took a few days. The orig company was not compliant. Then setting up. Your manual is so frackin tiny. Even my magnifier could not make anything bigger. Being new to so called SMART phone maneuvering was impossible. Hard to go forward or back. One of the steps that is important to me is voice mail. I almost got it. The number came up too fast. I did not get it and could not figure out how to find the page where it was and then find the page to put in the blocks. It's nuts. I have gotten one phone call. Others that called went to voice mail that I can not access. I almost want to trash this. But I know it's because of my inept use of it. It's not easy if you don't know android. And hate Google.
Greetings, Helen! We regret to hear that you are experiencing issues with your device. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 6, 2021
Switching service was easy, choosing a plan was easy, and - best for last - I have no change in serviceability and connectivity! I recommend you face your fears and make the switch to start saving today. Your wallet will love you for it. PureTalk is how mobile service should be; affordable and seamless.
Hello, Emily! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 6, 2021
I called because we recently switched to PureTalk from Verizon, and the function is different than I'm used to. I was on hold for about 45 minutes, and the rep who finally answered was helpful, but could not answer my question; so I was transferred to tech support, and only had to wait on hold for another half an hour. The tech support person was able to answer my question, although I was disappointed with the answer. My (unrealistic) expectation was that most everything would stay the same. The tech person told me that's not true, and, specifically with my question about voice mail, that PureTalk does not provide a visual record of voice mails as Verizon did because "we're on a different network". So my only option is to call each time to get my voice mail, instead of being able to see whether I need to respond or not. Too bad.
Greetings, Richard! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 5, 2021
I called in to see why we are having trouble with texts not being sent or being received. First person was not able to help And transferred me to service but service just hung up on me after sitting on hold for awhile. Issue not resolved, still present with both phones on this plan.
Greetings, Stuart! We regret to hear that you are experiencing issues with sending and receiving texts messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed June 5, 2021
When I heard the late Rush Limbaugh Talk about a service like this I had to try it. I left and went to Pure Talk. Loved it so much I already added another line. I highly recommend this service. Rush was always right and this proves it even more. Great phones, great plans, great service. Thanks Pure Talk.
Hi, Gilbert! We are delighted to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2021
The service is not what we expected. Wait times for customer service is outrageous, sometimes taking up to 10 minutes on hold to speak to someone. Also I paid my bill early and got an early payment penalty of 5.00 dollars! What? When I called today, June 5th to find out what time today our data would be reloaded I got a message the offices were closed. Bummer for me, not so much for you. But hey, I’m only the customer. We were decades long Verizon customers and what a difference! Also texts sometimes don’t come through for hours, sometimes days. I hope we have resolved that issue by resetting the network. The phone service does not measure up to the advertising hype Pure Talk puts out there. I hope it improves or we will be biting the bullet and looking for better service elsewhere.
Greetings, Steve! We regret to hear of your experiencing with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Please note, one-time payments submitted outside of Autopay will incur a $5 transaction fee. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
Installing SIM was aggravation (minor). I am 100% disappointed and dissatisfied with the coverage. I checked the map and the results don't match. Customer service is great, deal was great, military discount greatly appreciated. HOWEVER, the coverage by far overshadows all that. If I had it to do over and knew then what I know now I would have chosen differently.
Greetings, Thomas! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
I lose service at random times, especially when I first turn the phone on. Service is restored when I turn the phone off and then on again. Also, I was used to Verizon service in the past so I noticed a significant reduction in coverage. Possibly AT&T's coverage is not as good in my general area.
Greetings, James! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
Customer service was great and your plans were as advertised. I would recommend to my friends. The bill on my credit card was as stated by your customer service representative. I am completely satisfied with Pure Talk and happy that they are an AMAC provider.
Greetings, John! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 4, 2021
After I signed up, I had questions. I called and the customer service agent was not helpful. I do not get any emails pertaining to my bill or data limits, like other providers. I guess that you get what you pay for.
Hi there, Kimberly! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Our Customer Service is always eager to assist you with any questions or concerns that you may have. If you would like to opt-in for billing notifications, you may log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in click on the " Billing" tab, then select "E-bills" to modify your preference. To set up a data limit for your device, Tap the Settings
Reviewed June 4, 2021
Very helpful tech personnel, helping me get up and running after switching from Verizon. Needed to change the SIM card, and went quite smoothly. Very pleased with the service, and we are now only paying about half what we were paying with Verizon. Same good service as far as we can tell. Thanks for offering such good value and quality in a cell phone plan.
Greetings, Joseph! We are pleased to hear that you are enjoying your Pure Talk service. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 4, 2021
Very poor reception. Calls drop frequently. Many calls and texts are not even received. Text messages frequently fail to send. We will be shopping for a different carrier. Called tech support many times and they did not help. We had better service before we switched to Pure Talk.
Greetings, Daniel! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
No cell service coverage in Orofino, ID yet on the AT and T service map, Orofino is covered. I can not use my phone where I work. Please let me know if coverage is going to be provided there in the future.
Greetings, Dick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
2) I don’t like having to call for audio messages. My previous provider was set up to make voicemail messages I can read and delete. There are also voicemail messages indicated on my icon, but no voicemail messages in my inbox or saved.
Hi there, Julie! We regret to hear about the issues you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
Overall I am satisfied with the service. I have few issues with service. The service is not as good as the company I came from but it's acceptable. If I could change one thing it would be to carry over unused data into the next month.
Greetings, Mike! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide feedback. It is greatly appreciated!
Reviewed June 4, 2021
Have had zero issues after transferring. Service might even be better than with Verizon. Should have done this sooner. Definitely recommend this to anyone that looks where Verizon is donating $ too and have issues with it like I did.
Greetings, Darby! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 4, 2021
When Mobile service is very poor. Never goes to 4G, it's always goes to LTE. I don't have voice, it tells me voice mail has not been set up. This may be something I can fix, but I do not understand what I need to. Love the cost saving!
Hi, John! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service and the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding your voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed June 3, 2021
As soon as I have the time to switch to another carrier, I will. The only thing worse than your phone service is your “customer service”. On several occasions I’ve called in for customer service and it’s been on hold for more than an hour only to be told to wait longer and then disconnected.
Greetings, Joe! We regret to hear of your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 3, 2021
I have no idea on my order #. I find the service to be slow in making calls. My reception in areas I had no problem before is lower. The only issue that is better from my AT&T service is the price I am paying. So I guess I will have to decide if service costs more with AT&T is worth changing back. Sorry but Pure Talk is not giving me better service!
Greetings, Karen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 3, 2021
I was placed on hold, on and off for 3.5 hours, spoke to 6 different people, none could answer my question about replacing the phone (I've only had for 3 weeks) due to it having multiple issues that I've called about before. I was told that someone (higher up!) would call me the next morning, but I still have not heard from anyone. I gave a two star rating only for your few kind workers that truly tried to help.
Greetings, Beanita! We regret to hear that you are experiencing service issues. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 06/07/21
Greetings, Beanita! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 3, 2021
So far, so good, I wish I would get an email verification when I pay my bill, let's see how the coverage is when I go to the north woods of Minnesota. Been a few weeks, that will be the real test, no coverage problems when I had Verizon.
Hi, Paul! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. If you would like to opt-in for billing notifications, you may log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in click on the " Billing" tab, then select "E-bills" to modify your preference. Thank you for your feedback. It is greatly appreciated!
Reviewed June 3, 2021
Just changed from Verizon and have noticed much slower internet speeds and lower quality voice phone calls... Price is nice, but service is not as good as I hoped for. Voicemail notifications are not consistent, but access is fairly easy.
Greetings, Jonathan! We regret to hear that you are experiencing issues with internet connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Reviewed June 3, 2021
My payments are made to my charge card direct. Yet every other day the phone will not ring in or you can not dial out! The message said, "You must make a payment!" Time and time again this message will come up, then the phone will work for a day or two then the same thing will happen. This has been the worst system I have ever had! Message "Mobile app is not available."
Greetings, Floyd! We regret to hear that you are experiencing issues with making and receiving calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/09/2021Greetings, Floyd! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 2, 2021
It was a seamless transition from AT&T to Pure Talk and continues without any problems. I also pay a lot less. Who knew this could really happen in today’s times where everyone is looking to gouge you. A Democracy and competition create a positive environment for everyone. What a country!???
Hello, Gary! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 2, 2021
After many hrs on hold, because my text and wifi would not work. I was told that the phone you had sold me would not support a hot spot. I was told by tech support that Pure Talk Android phones don't work with hot spot and have problems with texting.
Greetings, Les! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 2, 2021
So far fairly pleased with the service. I have had a few issues with reception and speed of texts. I also don’t like how we have to check our voice messages. It’s another password that I have to remember.
Hello, Arsenia! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your devices so that you may now view your voice messages. Please restart your devices and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed June 2, 2021
I have continually tried to get thru to customer service to get a password to access my voicemail. I wait on hold for long lengths of time. Very frustrated at this point! It is very important that I get this resolved!!
Greetings, Connie! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department has reset your voicemail password. Press and hold 1 or dial your mobile phone number to access your voicemail and set a new password. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 2, 2021
Last week I had spoken with someone from tech support about the voice mail for ** not working. After spending a lot of time on the issue, the tech support person told me I needed to talk to someone from Verizon, the company who had our services before. Since I have been with Pure Talk for over two months Verizon said it wasn't their problem. Who can solve this problem for us?
Greetings, Clarence! We regret to hear that you are experiencing issues with your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 2, 2021
Galaxy Updates cause deletion of SIM upon completion & requires reloading. Please fix ASAP. First took forever over landline. Second did it over FB messenger. Both times caused loss of PT connection. Thanks for instruction through FaceBook! Is this a bad SIM?
Greetings, Jeff! We regret to hear that you are experiencing issues with internet connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/07/2021
Greetings, Jeff! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 2, 2021
There are times when I don't ever receive texts from people, or they come a few days late. I've always missed some calls that people say never went thru. I expected better service when it comes to something as simple as sending/receiving texts and calls.
Greetings, Jonathan! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/08/2021
Resolved:Greetings, Jonathan! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed June 2, 2021
Overall, better coverage, so that is the main thing. I don’t like the voicemail. I get no notification of voicemail. I miss visual voicemail. Even though I now get 6 gig of data vs 4 gig previously, data seems slower and runs out faster. Scam calls used to be identified, but not anymore. I miss that.
Hi there, Brian! We are pleased to hear about the experience you have had with Pure Talk thus far. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed June 2, 2021
My wife and I switched from Tmobile to PureTalk. We now have service in some places where we had no service with Tmobile, and we are saving about $90 per month on our bill. We have been very pleased! If you'd like to keep good service while saving on your monthly bill, we recommend PureTalk. It's easy to port your number over as well.
Greetings, David! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 90 dollars on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed June 2, 2021
You have slowed me down to a point I can’t even look at a ** weather map. You suck. Don’t deserve my business, seeking alternatives. Disappointing is the best I can muster, fix it or I’m gone. Your service is useless. Nothing works but the phone losers.
Greetings, Randall! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. If you would like to upgrade your data plan, you may log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the "Plan" tab and select change plan. This will provide you with the option to upgrade today or the next bill cycle. Please accept our apologies for any inconvenience this has caused. Providing optimal customer service is our top priority and we will be looking further into this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Pure Talk it was absolutely the worst decision I’ve ever made about the telephone. It’s 3G. It’s super slow, it drops my calls, I can barely hear anyone. Moreover when I call to try to get any kind of support or speak to anyone I have to wait 20 minutes before I can speak to anyone. I am constantly on hold.
Greetings, Denise! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
I am getting weaker coverage than I had with T-Mobile. I live in Orange County, California. My HOME is in Anaheim and work in Newport Beach. Coverage in N.B. is hit and miss. I maybe get 3 bars at home.
Greetings, William! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
I need my iPad for work. Under my old service it had cell service so I could use it. Now, the same iPad can’t get cell service through puretalk. Pure Talk tried to get my iPad to connect but couldn’t do for me. Told sorry, nothing we can do. I called ATT, the help number on the site and they just referred me back to PureTalk.
Greetings, David! At this time, we cannot guarantee all tablets or iPads will function with our service. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Switched from US Cellular to Google Fi. Google Fi was way too expensive for their data plan. Switched to Pure Talk and my bill is cut in half. We are retired so having this plan is working for us so far. We are not experiencing as many dropped calls either.
Hello, Audrey! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 1, 2021
Not happy, it takes 40 min to get someone on the phone and then they hang up on you. It takes too long to get to a customer service rep. Many times called to talk to someone about international calling, was all set up and had the $10 fee set up. Then it didn't work for my daughter. Called back twice, both times they said there is no international calling, but that is what the salesman and another customer service rep said. Every time I call I get a different response. You need to get together more and decide what is what...
Greetings, Sandy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We do offer International Calling within the US. To make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
You keep telling me on day one when my bill is due that the payment cannot be processed, I turned off auto bill. Is it your policies that you shut down service if I am ONE DAY LATE. I pay my bills no longer than 5 days past.
Greetings, Dennis! We regret to hear about the experience you had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Can’t seem to get service at Bullfrog Marina Utah. Had service when I had AT&T. If there is something I can do please email me with answers to my problem. Am always having to turn off my phone and turn it back on to get service so what’s the deal there?
Greetings, Kelly! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
As a member of AMAC and seeing their reference to Pure Talk, I called. I would get the Basic Plan for EXACTLY $10.88 month. THREE people at PT told me that is what I would be paying. I even bought a phone from PT. When the first billing came up, I went to pay, and some kind of ** $5.00 charge was assessed. I talked to several PT people. Tried going to Billing over and over, it never changed. Sent several Emails, nothing. So I GOT OUT of your stinking Pure Talk. You are a bunch of Crooks and LIARS.
Greetings, WS! Submitting a manual payment outside of Autopay will incur a $5.00 transaction fee. To avoid this fee, customers have the option to enroll in AutoPay through their online account portal. Please accept our apologies if this has caused any inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Coverage was terrible, not as promised. Even after multiple calls. Customer support getting a new SIM when I lost my phone was nothing short of horrendous. Paid for overnight shipping and got the product after 9 phone calls the following Friday. Multiple representatives hung up on me. Trying to leave this awful company was awful. You held my phone number and wouldn’t let me port to new carrier until I called multiple times and harassed you. Terrible, awful, horrendous. I will do whatever I can to make sure no one uses your service.
Greetings, Bradley! We regret to hear of your experience with Pure Talk. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. For customers to transfer their mobile phone number to their new carrier, the port request must match their account information. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Awesome service so far and extremely inexpensive. Thank you Mark Levin who constantly advertises Pure Talk. No more constant phone freeze up or internet not available like Verizon Everyday and nice to have customer service people here in the USA instead of some other country. Thank you.
Hello, Gene! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 1, 2021
I signed up on March 28th for two lines and chose auto pay. A month into my service I got a message that I didn't have enough data to make calls and needed to make a payment. I was told it was a system problem. The same thing happened again last week. I wasn't aware that I couldn't use my phone and all my callers were getting a message that I couldn't be reached. I called Pure Talk and waited 15 mins for help only to be disconnected. I called back, waited about 10 minutes for help, and was then routed to a survey with NO help. I called back a third time and finally got assistance and was told these things just happen. I was with Metro PCS for almost 8 years. THIS NEVER HAPPENED with them. I am on auto pay. I want to know why twice in my first two months of service I have lost connectivity. Calling your customer service line is always a long wait and it takes forever to get assistance. This is not acceptable.
Greetings, Alisa! We regret to hear that you are experiencing issues with your service. Our Technical Support department has resolved this issue so this issue will not occur again. Please accept our apologies for the inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
I have experienced several instances of missing text messages in both group chats and personal messages. I see them on my iPad and computer but not my phone. We also have a very weak signal in our neighborhood and local town.
Greetings, Melissa! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
We left AT&T for your product. Two months into your product, we discovered that you ONLY have service in the USA. We travel abroad a lot. IT WOULD BE NICE IF YOU DISCLOSED UP FRONT, VERY OBVIOUSLY, THAT YOU ONLY HAVE SERVICE IN THE USA. It would have saved me a lot of headaches trying to get my AT&T service back before I left for my vacation. As it ended up, I didn't have phone service my whole vacation because when your Representative canceled the service on my phone, they didn't complete the cancellation process and part of your software was still on my phone disabling my data service. It took my three trips to the AT&T service department to discover what the problem was. So, moral of the story is: Please disclose up front as a major item that you only service the USA.
Greetings, Debra! We regret to hear about your experience with Pure Talk. At this time, we do not provide coverage outside of the US. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Starting with Puretalk was rough to start initially, I think there was an input error when I first joined. I had to call support a couple of times to correct problem. My last encounter with support was pleasant and very helpful. Now I have no problems or issues. Overall I am now having a good experience with PureTalk.
Hi, Desiree! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 1, 2021
Hi, my reception has been terrible, when I call out often it will sit there and never ring, I hang up and try again, then they can't hear me. I have had numerous dropped calls. Only works when I have wifi. I went through a complete set up on last Thursday night with a technician but it has not improved. I had been with US Cellular prior and never had this issue with them. Please advise.
Greetings, Jennifer! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
The customer service is terrible and hung up on me multiple times. They also couldn't figure out how to get the mobile hotspot to be enabled for my device on my galaxy a50 android. The service works decent but the hotspot is not working is likely a deal breaker.
Greetings, Richard! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 31, 2021
I changed from T-Mobile due to poor reception and high cost. Pure-Talk is less expensive but I haven’t experienced much improvement in reception. My wife is still using T- Mobile and evaluating my experience with Pure-Talk before switching. At this time I don’t know if is worth changing.
Greetings, James! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 31, 2021
Overall, I’m happy with my new PureTalk phone and service. Port over to néw service was easy. Rates are unbeatable. Call quality is good. My only complaint is that sometimes I’m unable to access emails until I get home (where I have wireless access) and randomly (like this morning) internet service is unavailable.
Greetings, Benjamin! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 06/07/21
Greetings, Benjamin! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 31, 2021
I was hesitant at first to dump the biggest carrier, with easily the best reception in the nation. I’ve been fairly satisfied so far with Pure Talk. There’s some spots I can’t get service where I used to, but there’s also new spots that weren’t covered with Verizon. I could definitely do without a text message every time I make a call telling me how many minutes I have left. If It’s unlimited, skip the text message please!
Hi there, Joel! We are pleased to hear that you are enjoying your Pure Talk service! Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding the message code alerts, our Technical Support department has removed the feature from your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 31, 2021
Very happy with the ease of use and the cost. I can’t tell the difference since switching from ATT. The sims card was easy to install. I have a good connection at all times with plenty of bars. I happy I switched.
Greetings, Judy! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 31, 2021
When trying to get a hold of technical support or regular operator response time takes way too long besides that you have no offices anywhere to help fix the phone your data I kept going out on me and drop phone calls. I moved to Verizon. I have unlimited data, phone call, text message and video for only $65. No contract.
Greetings, Leon! We regret to hear that you are experiencing issues with internet connectivity. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset
Reviewed May 31, 2021
When I first signed up, I saw no issues, no changes. But recently have noticed that I have a hard time connecting to websites even when I have 4-5 bars. This could only be that Pure Talk is slowing my internet connection.
Greetings, Kevin! We regret to hear that you are experiencing issues with internet connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021Greetings, Kevin! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 31, 2021
Your voice mail is terrible. I rate it a “D” at best. Here’s why. I am a businessman. I need to quickly know who called and when, at a glance. That’s impossible to do with your system. Your system forces me to serially listen to every recorded message. That takes a lot of time. I’d like to see at a glance who called and when. I can do that either. I’d like to visually, delete calls I don’t want to return calls to. I can’t do that either. Lastly, I have to enter a password each time? Personally, I detest this option. Now I’m pleased with the rest of your service. Your customer service provides good support. The cost of your service is great. No dropped calls (so far). Text and email all operate as before. So in conclusion I’m pleased with your service, but unfortunately, the voice mail provision drops my rating to four stars. I will recommend your service to others. BTW do you have any provisions for call forwarding?
Greetings, Frank! We regret to hear that you are experiencing issues with accessing your voicemail. Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. We will be sending you a private message to further assist with call forwarding. Overall, we are delighted to hear that you are enjoying our service. Thank you for your feedback. Happy Savings!
Reviewed May 31, 2021
I'm trying to switch everyone I know to Pure Talk, great service without the big price. I love what this company stands for, and everyone should switch! We have great service even though we live in a rural area in Utah. I am very glad I switched!
Greetings, Jessica! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 31, 2021
I am a retiree from AT&T and my retiree discount could not beat your prices! The only difference I have noticed since I made the switch is that now instead of seeing AT&T's name on my phone, I see Puretalk!
Greetings, Janice! We are delighted to hear about your experience with Pure Talk thus far and that you are taking advantage of our military discount. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated.
Reviewed May 31, 2021
I had needed help with a question about my account and let me tell you the girl that helped me was outstanding. Ayanna ** was her name . She is wonderful! I could not have asked for better assistance! I wish all Pure Talk people were like her!
Greetings, Diane! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 31, 2021
On certain apps, it will take a real long time to open, like the weather channel app. Or the gold bullion app. It’s quite disturbing considering when I had my previous service provider these apps would open in less than 5 seconds, but I guess you take the good with the bad, saving lots of money with Pure Talk, so it’s an adjustment not to have an app open as quick as it use to.
Reviewed May 31, 2021
With much anticipation, my husband and I switched from AT&T to PureTalk. After all, we had heard the ads right from Rush's mouth touting your service, as well as FOX News. The changeover was pretty simple, though more details in the mailed package would have been nice and I wouldn't have had to call for additional steps, but you answered the phone right away with no wait time so you made points there. We have had PureTalk for a couple of months now and typically have only 1-2 bars when in our home. When traveling from MO to FL and back a couple of weeks ago, it really did not change. Our daughter lives in the Boston area and we FaceTalk with the granddaughters every evening. Time and time again, I will receive a text message from her saying she called.
The phone has never rung (my iWatch has never buzzed) and there typically is no notification that she has called. I called last week to try to remedy this, and after going through the gyrations, it was suggested to call AT&T to make sure my phones were unlocked (time spent between the two companies estimated 90-120 minutes). While they sounded like they could care less, they told me that without an account, they couldn't do anything, but be assured they were unlocked. I have taken the SIM card out and reinserted it as suggested. And 3 bars come up...for about 2 minutes...and then return to 1-2. At 1-2 bars, there are times when the spoken word cannot be heard. While your customer service people are as kind and well informed and rate a 5 star, the service itself does not.
Reviewed May 31, 2021
I drop calls all the time and do not get texts at times. Worst phone service ever. Plan to cancel soon. I have called the company several times to get it fixed but no luck. I even ordered a phone from the company but wasn’t getting any texts at all.
Greetings, Kimberly! We regret to hear that you are experiencing issues with receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021
Greetings, Kimberly! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 31, 2021
We like saving money but Sometimes calls fade in and out. Most of the time FaceTime is a problem. The signal is weak at home. If things don’t improve we may need to switch back to our previous provider, AT&T.
Greetings, Kim! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
I’ve never heard of such time wasting bad direction in a company in my or anyone’s life. I would seriously fire you all, and intend on doing soon as I get more time to waste & switch providers!!! Hope this helps.
Greetings, Randy! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
Since switching to Pure Talk I have been inundated with marketing and scam texts galore and never had this problem before; I am considering leaving for greener pastures. I have reported the scammers to the Oklahoma Attorney General's office; I also continually get ads from Sonic Drive-Ins and their "Unsubscribe" links and the phone number do not work to get them to stop.
Hi there, Jerome! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding spam text, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> enable Caller ID and Spam. You can also report messages as Junk or Delete. There are several third-party apps to help you against spammers. Two popular apps, Nomorobo and RoboKiller are both available for iOS and Android. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
I usually FaceTime my mother when I go to church so she can feel that she is with us. Today I couldn’t message her from 20 miles away and FaceTime froze. I hope this doesn’t continue to happen. I never had this problem with any other service in the past.
Greetings, Debra! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021Greetings, Deborah! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 30, 2021
The big thing with Pure Talk is Peace of Mind. The price and no playing with people. Simple and No Worries.... I've used other companies. None compares or even comes close to Pure Talk. Pure Talk is a simple complete system set up for anyone that wants the best in phone service without the games. Regards, Frank **.
Hi, Frank! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Your feedback is greatly appreciated!
Reviewed May 30, 2021
If I were to rate my experience alone, this would be five stars. However, my husband's phone doesn't ring and he misses calls, while texts show up hours and even days later. His phone came with us from ** and I keep thinking there may be a setting that got missed during the conversion to Pure Talk. My issue is that customer service is almost non-existent and while part of the issue may also lie with the Apple phone, part of it is definitely the phone service. I am also concerned about what kind of cell service we will encounter in West Michigan when we travel there next month. Service with ** was spotty at best, and non-existent a good deal of the time. I hope this MVNO has better service, but with limited customer service again I hope I won't be disappointed!
Greetings, Linda! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/07/2021Greetings, Linda! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 30, 2021
I generated a help ticket a while back and received some instructions that did not solve the problem. Here is one of the ticket subject lines... [Helpdesk #**] Ticket Update: Pure TalkUSA Contact Form - LOWELL ** - Acct #: **. Group messages are split into singles and I have to download groups and images... I'm starting to think about switching to another carrier... Also, I'd like to recommend that your voicemail system automatically transcribes the voicemail message to text and sends it to me...
Greetings, Lowell! We regret to hear that you are experiencing issues with accessing picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail notification issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 30, 2021
Service is less than desirable. Calls drop often, have already moved my wife's phone back to where she came from, and will move mine as soon as we can pay off my phone. I use my phone for work to receive messages on my loads and having trouble receiving calls and messages.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
You marketed yourself as an alternative to the big cell companies and after I started trying to use the phone I purchased from Pure Talk I found all you are is a reseller for ATT. I was attempting to stop doing business with ATT. I had to call twice to get the phone to work because it was not provisioned correctly for 2 of its systems. I still will not do group text as it should. Phone is very cumbersome to use.
Greetings, Jim! We utilize AT&T cellular towers for our service, which provide coverage on the nation's largest GSM network. We regret to hear that you experienced issues with setting up service. Please accept our apologies for any inconvenience this caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I’m in a rural area so my service is pretty good. I’ve had minor text delays in Evansville and Bloomington. Sometimes the phone is slow to connect to the WiFi when I return home. And when we first set up the router, the phone didn’t recognize it but after resetting the phone several times it now connects easily.
Hello, Catherine! We are pleased to hear that you are enjoying your Pure Talk service. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I wish I knew her name, but a few days after I switched to PureTalk, I didn't have data service. Your CS person was extremely helpful, courteous, patient, and she spoke perfect Midwest English. She talked me through the settings on my phone to make data work. It was an enjoyable experience with complete satisfaction with the outcome.
Hi, Roger! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 29, 2021
I am disappointed with your excessive charges for calls made outside the country, and the fact that I need to request the availability of such calls on a monthly basis, and pay the excessive charge each month.
Greetings, Ann! We regret to hear about your experience with Pure Talk thus far. At this time, we do not offer plans that include international calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. If you have any further questions or concerns regarding international calling, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
Once you fixed the mistakes during sign up and made them right everything is fine. I've had no interactions with you or interruptions in service. My 4 stars are based on the customer service I did get from the manager who made things right. She gets 5 stars, but the front line reps were bored and their failure to fully explain the process of switching to you a painful, several hour ordeal between me and my previous carrier. They would get a 3 (and this is being generous). I do hope things go better.
Hi, Ron! We regret to hear that you experienced issues with setting up service. Please accept our apologies for any inconvenience this caused. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
Instructions for setting up one's phone was not explained at all. Took several times with your tech people to get phone to work. You sent sim card but took a lot more to get phone to work. Was almost ready to cancel service.
Greetings, Judith! We regret to hear that you experienced issues with setting up service. Due to the varying operating systems and device models, we are unable to include specific set up instructions with the SIM Starter Kit. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I have told multiple staff and service providers at Puretalk, they said it's fixed! But after we hang-up, still same problem! I only answer if caller leaves message, of who they are.??? Lack of no voice mail HAS CAUSED ME PROBLEMS!! Otherwise?
Greetings, Woodrow! We regret to hear that you are experiencing issues with your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 06/07/21
Greetings, Woodrow! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 29, 2021
I love that I have switched to Puretalk! I would love for voicemail to improve to visual voicemail like ATT provides. I abhor ATT for many reasons but I did love that feature now that I don’t have it with Puretalk.
Hello, Erin! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 29, 2021
I purchased Pure Talk for my business phone. I was able to use a Samsung phone I already owned. The set-up process was easy. Pure Talk is so affordable and I have a plan that gives me the amount of data I need.
Hello, Ramona! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed May 29, 2021
Maybe a bit slower sending text messages... But all in all very pleased ... I am saving 600 dollars a year ... And I am a conservative American veteran patriot that wants my money going to like and kind ... You vote with your money. 61 and lost my filter...I love virtue. God bless all good honest people. Memento Mori ...Aloha
Greetings, Sherill! We are very sorry to hear that you are experiencing issues with sending and receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Otherwise, we are delighted to hear you are saving over 600 dollars a month by making the switch to our service. Happy Savings! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021
Greetings, Sherrill! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 29, 2021
Great price, great customer service!! I love my new Galaxy phone. And 1/3 the price of Verizon for the SAME PLAN!!! The cameras are very good, the screen is larger than my last phone. Got hardened case and screen protector at Walmart cheap! Have dropped my phone and it had NO damage with case.
Greetings, Patricia! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 1/3 on your monthly service bill by making the switch. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 29, 2021
My wife and I are continuing to have problems with connectivity while not in Omaha NE. Messages don’t come across without shutting off the phone and turning it back on. We both are not able to send messages also. I have called in a few times for help but nothing we have tried seems to help for more than a day or two while out of town and sometimes even in town.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
In queue for 4 minutes. Talked to first rep then on hold for 10 minutes then back to queue another 4 minutes and talked to second rep. Total 23 minutes on phone. ??? Problem: I am get spam texts and hoped PT could solve.... Still not sure. Overall service is good and price even better. Take my first trip out of state next week. Hoping I have service.
Hi there, Rusty! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. Regarding spam text, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> Messages> Turn on Filter Unknown Senders. You can also report messages as Junk or Delete. Overall, we are delighted to hear you are enjoying our service. Happy Savings! Thank you for your feedback. It is greatly appreciated
Reviewed May 28, 2021
PureTalk is a great service provider! I've been an AT&T subscriber for years. I took a chance and switched to PureTalk and I'm pleasantly surprised to find out they are as good as AT&T for half the cost. I'm sticking with PureTalk!
Hi, Karen! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 28, 2021
We are thoroughly disgusted with Pure Talk’s support and service! We have a two line plan for unlimited voice, text, and messaging plus 2 GB of data for each phone which we obtained through AMAC. On May 26, 2021, around 4 p.m., my phone was blocked from both receiving and making calls. Folks calling me got a message saying my number was not receiving calls at this time. When I tried to call out, I got a message that indicated I had used all my time. I called Pure Talk support and was told I had used all my data.
Two days prior, I had only used 674 MB and should have had approximately 1.4 GB of data remaining. I told the agent that there was no way I could have used 1.4 GB in two days. It's impossible, especially when I'm on Wi-Fi almost all the time. I used to be on AT&T and never came close to using all my data. I had rollover data every single month. The lady I spoke with kept saying over and over again, "Well you used it." She never offered to see what might have happened. She just kept insisting I had used it. When I asked to speak to a supervisor. She supposedly put in a request for one, but I have yet to hear from any supervisor.
On May 27, 2021, I called again and got a different representative. After I prodded her to find out what happened to my data, she did some actual research and found out that their computer wiped my data! She couldn't tell my why. She said sometimes the computer just does that, and they can't control it! Unbelievably, she actually admitted that! She topped it off by saying that customer support is there every night until 11 pm, and if it happens again, I should call! Are you kidding me? At least she did put the data back to 1.4 GB which was good for the rest of that day, but my billing period started over again on May 28.
With an apparent renegade computer this company has serious problems! When I need my phone, I can't have it blocked from working because the computer "occasionally" wipes my data. In addition, I was on hold for almost 10 minutes each time I called customer support. You may have great rates, but buyers beware! You could lose your phone service in an instant with no warning! I can’t believe the ridiculous explanation, especially with my being a new customer! I’ve told everyone I know to steer clear of Pure Talk!
Greetings, John! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any misunderstanding as there was a system issue on our end. Our Technical Support department has reset your device so you are now able to make and receive calls. Please restart to test. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
I asked for some flexibility with autopay. I don’t get paid on the first. I asked to be debited on the 6th. I was told no we can’t do that. AT&T always fixed this for me. Beginning to wonder if I made a mistake switching. Pure Talk, where’s your customer service.
Greetings Tommy, we are unable to make any changes to the billing date at this time. Again we sincerely apologize for this inconvenience this may have caused you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
My wife and I have been Pure Talk customers for several months now and other than some difficultly, in the beginning, with our voice mail and some calls that are dropped occasionally, when we are using our phones at home, we are satisfied.
Greetings Todd! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 28, 2021
Started out a bit rough, but at 86 yrs. I'm not as sharp. So far it works very well. I haven't added all the bells and whistles, but will when a friend has time to help me. Not the most dependable, but it could easily be this nut behind the keyboard.
Hi, Ruth! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed May 28, 2021
I have had many calls that never came through and don't even show up as missed calls. One was from my uncle to let me know my Aunt passed away... Another one was a repairman who was coming. His call didn't come through.
Greetings, Cosha! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail notification issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Updated:06/03/2021Greetings, Cosha! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 28, 2021
When I was with AT&T, I went over my data allotment and I wasn't even aware since they rarely lowered my bandwidth. Puretalk, however, lowers my bandwidth the very second I exceed my allocation. I am quite unhappy with the inflexibility. Also, PureTalk is overcharging me for sales tax because they charge me based on my billing zip code and not my service address. I find this unacceptable and will probably go back to AT&T.
Greetings, Steve! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
Your customers service sucks. It takes over 30 min of hold time to get someone on the phone. Your phone service sucks. No 5g and the internet doesn't work half the time. Your company is a bunch of liars.
Greetings, Bear! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
The coverage was as promised. The price is very good and is saving us over $100 per month. However, we are not too impressed with the voice mail operations. Our previous carrier showed us who the messages were from and the date and time. All in all very satisfied.
Greetings, Michael! At this time we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
When I called Pure Talk I received excellent service getting my questions answered. I was porting my number and completed all the paperwork online. I bought a new iPhone at a great price too. I am very pleased and would recommend them. The monthly cost is less than half of what I used to pay.
Hello, Lee! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed May 28, 2021
Updated on 05/28/2021: So after I posted a few reviews of my experience with Pure Talk, I received a response with a request for me to contact them but no way to contact. Then later I received a phone call and when I answered they hung up. This happened three times in a row. Come on Pure talk… Can you try just a bit harder if you want to keep our service?
Original: The absolute worst customer service ever. We ported over 3 lines, 2 work fine but the third has had problems with data for 6 weeks solid. We have called 3 dozen times, been on hold for countless hours, 3-4 hours at a time, and nothing is resolved. The agent doesn’t show record of former calls even though we have exact names and dates and times. “We have no record of that agent, the next time you should get the last name.” When we asked for *her* last name she won’t give it. Ordered and reordered a new SIM card, it never arrived. Reordered, now we have to PAY for a new SIM card and shipping for no reason. They won’t compensate or credit for the lack of data since we joined 6 weeks ago, won’t refer us to a manager and often times transfer and disconnect. There is no way to resolve with no upper management to intervene. Pitiful.
Greetings Samantha! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Regarding your data issue, listed below will be the instructions if you would like to reset them yourself. Otherwise, we are happy to hear you are enjoying our service thus far. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/02/2021
Greetings, Samantha! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 28, 2021
For the most part it’s ok but it acts like it locks up because stuff will not download, so I have to restart it and then it works fine. Sometimes I may have to restart the phone a few times a day if I am searching for something.
Greetings, Michael! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
I just switched my phone service to PureTalk to save some money. I heard the service was just as good as my overpriced carrier. It is! The switch was easy and my service has not changed in the least. The only difference is all the money I'm saving each month! Love it! Wish I would've made the switch sooner!!
Hello, Jody! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 27, 2021
I am a new customer to PureTalk USA and am generally happy with the service and I like it is recommended by AMAC as well. However, my Android phone supports mobile hotspot but PureTalk is not able to utilize the hotspot feature on my phone. We travel a lot and absolutely need this hotspot capability for secure access while away. If this is not able to be resolved we will be forced to go to another MVNO provider. We want to stay with PureTalk, but this does need to be resolved. Thank you very much, Greg.
Hi there, Greg! We are pleased to hear about the experience you have had with Pure Talk thus far. Regarding your hotspot issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Please note, we offer Hotspot for iPhone 6s and above but it is not guaranteed to work on all androids. As some software versions are not supported on our network. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 27, 2021
I had to call Monday afternoon,, was transferred 3 times between CSR and tech. Called back Wednesday for 1 more try before leaving Pure Talk,, Reneka didn't know but she helped,, First call no transfer, Why the rep Monday couldn't help don't know why but being transferred several times is ridiculous,, thank you.
Hi there, Teresa! We are regret to hear about the experience you have had with Pure Talk thus far. Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. We are pleased to hear they helped resolve your issue. Thank you for your feedback. It is greatly appreciated
Reviewed May 27, 2021
Very satisfied with Pure Talk USA. Three brand-new phones, a new line of service and I’m still paying less than what I was paying with V*****n W******s. I was worried about the reception with Pure Talk since they utilize “the other big name company’s” towers, but my reception is even better. I would absolutely recommend Pure Talk USA to anyone. PS - I learned about Pure Talk USA while listening to the Ben Shapiro Show podcast.
Greetings, Aaron! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch to our service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
My husband and I are very satisfied with this service plan, the customer service and the price! Good job and thank you for offering such a great service! We have already recommended Pure Talk to a lot of family and friends.
Greetings, Jean! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
I still can not send pictures from my phone and will have to call for help. I am sure they will have to change my profile or something. My other line did the same thing but it's working. I just haven't had the time to call. The weekends you stay on hold for a long time waiting for an operator to get to you.
Greetings, Stephanie! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 06/02/21Greetings, Stephanie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 27, 2021
My phone works fine when connected to wi-fi at home or elsewhere, but when there's no wi-fi I get NOTHING except the ability to call someone. Very disappointed. I need to call you about it, but looks like the wait time for calls is longer than I can spare. Please advise how I need to change settings to use my data!
Greetings, Lisa! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/31/21
Greetings, Lisa! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 27, 2021
Even before hitting the max data on our phones ending ** and **, connections to the internet were spotty and slow. Any idea why? Also, AFTER the 4GB was reached, the speed and connections have been abysmal! We have 5 phones on our plan and the other 3 are nowhere near being maxed out. Is there a way to share the extra data from those phone plans to the ones that have used up their individual allotment? We had that with AT&T and it seemed to help a lot.
Greetings, Brian! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. At this time, we do not offer data sharing between lines. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 27, 2021
First off I want to say that the price is excellent and I love that the service team are located in the USA - easy to understand, easy to get ahold of, and employs Americans. Keep up the good work!
1. My husband trucks and had no service in Nebraska - called the Pure Talk gal & she helped us update the phone - haven't been back to Nebraska yet to see if it helped.
2. There is a long delay in sending and receiving text messages.
3. Do not like the voicemail setup. Wish I did not have to call voicemail to retrieve and also wish I had the option of viewing the message. Voicemail retrieval is inconvenient.
SO overall I would say that the phone is great if I just use it at home. But because we travel and have had the above issues, I rated my experience a 3 star.
Greetings, Joanne! We regret to hear that you experience occasional service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your devices so that you may now receive voicemail notifications. Please restart your devices and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
Easy to switch, costs much less than AT&T, service is just as good. Some phones require you to make some adjustments to get mobile data to work properly, but they are simple changes. After that you won't notice any difference in the service.
Hello, Curtis! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 27, 2021
I want to love Pure Talk, but I have a few issues that I haven't been able to resolve by calling customer support.
2. When someone sends a text to both of us, he gets it, but I don't.
3. When I send him a text, it rarely goes through, even if we're both in the same area.
4. I never know when I have missed a call or have a voicemail.
5. Sometimes the maps don't work while you are in route to a location.
The call quality is really good and we really like the cost savings compared to our previous service. We are about to add a 3rd line to our family, so I'd like to resolve these concerns.
Greetings, Celesta! We regret to hear that you are experiencing issues with data connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Otherwise, we are delighted to hear you are enjoying our service. Happy Savings! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Reviewed May 27, 2021
I was impressed with the professionalism of the sales team but not so much with those I spoke with after the sale. Some were ok; some seem preoccupied (working from home?). I didn't like that I wasn't made aware until after the fact that Pure Talk hadn't yet been able to resolve the issue of not being able to make hotspot work for Android/Samsung phones - hope they can resolve that - I use it. Apart from that I haven't yet experienced any deal-breaker issues and am happy with paying about 1/3rd of what I did with AT&T to the extent that I've referred you to others who have expressed concerns about AT&T's comparatively high rates. So far, so good.
Greetings, Mark! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 26, 2021
They keep sending me texts asking if I want to buy a new phone. There seems to be no way to opt out and it's incredibly annoying. I don't want a new phone, but when I eventually do get one I won't buy it from Pure Talk, that's for sure.
Greetings, Henry! We want to express our sincerest apologies for any recurrent automated text messages. This alert notifies customers of new devices and any upcoming changes. If your device is 3G and under you will receive them until the end of 2021. As of February 2022, we will no longer support 3G devices. At this time, customers will need to upgrade to a device that is 4G or higher, fully unlocked, and GSM Compatible. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 26, 2021
Coverage seems to be good but I have not traveled out of the area much since I switched over from Verizon. I do seem to get more instances and interruptions for "buffering" when listening to Pandora, NHL Live, or radio stations.
Greetings, Raymond! We regret to hear that you are experiencing issues with internet connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Otherwise, we are happy to hear you are enjoying our service thus far. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/08/2021Greetings, Raymond! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 26, 2021
In the three months we have been with PureTalk USA, we have had a great experience. The transition from ATT was seamless and we have noticed no difference in the quality nor have there been any dropped calls. We had to call customer service to help set up our text. The representative was so very helpful, patient and knowledgeable. In no time we were good to go and couldn't be more pleased. AND WE ARE SAVING A BOATLOAD OF MONEY - EVERY MONTH! Why did we wait so long? Thanks Rush for your recommendation and the truths you shared.
Hi, Michael! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed May 26, 2021
Thanks for being a company for the people of America. It's incredible to not have the feeling of being overcharged by Verizon every month for years. So far I've been beyond pleased, and I wish more businesses were run like this.
Hello, Curtis! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 26, 2021
Too many spam texts. All of the phone plans should be $5.00 Cheaper. Coverage is surprisingly good. Not great but good. The replacement phones are too expensive. Be better than the competition, not like them. Your company brags about saving and being cheaper than the big tech bros but you charge around $1000 for a replacement phone. The reason you attract customers is because people like your product and it's supposed to be cheaper. It completely contradicts everything.
Greetings, Christopher! At this time, we do not offer discounts for replacement devices. However, we do offer multiline discounts and referral credits that lower the cost of your monthly service bill. If you would like more information, our Customer Service department would be happy to assist you! Please accept our apologies for any inconvenience you have encountered. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
I have had nothing but problems from day one of your service. I will tell everyone I know and on every social media account to avoid Pure Talk like the plague. It takes minutes to open and simple picture of website if at all. Can't use any of my bank apps. Still unable to send or receive multimedia messages over texts. And for over a week I couldn't receive phone calls from anyone but other pure talk users. And 1 in 5 reps I speak to are rude or short with me. I've been on hold with cs for hours and hours total and have called dozens of times. Worst decision I've made in a while.
Greetings, Steven! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Regarding the data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/28/2021Greetings, Steven! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 25, 2021
The problem is not with calls at all. The problem is with the internet service when we are away from our home and wi-fi. If I am at a store 9 times out of 10 I cannot connect to the internet. It is beyond frustrating because I like to look up reviews or see if someone at a different location has a better price. I am just frustrated with this issue!! Also, wait times to talk with customer service!!!
Greetings Elena! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Regarding the data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/27/2021Greetings, Elena! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 25, 2021
When trying to contact customer service it's nearly impossible and I've found that service does not do as well as Verizon but is still acceptable. Never got voice mail to work. Unable to get customer service without extended wait. Trying to fix billing was not a great experience either.
Hi there, Matthew! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
We understand your phones (iPhone) use AT&T cell towers. We live two blocks from one and had no problem with our connections when we were using our iPhones on our Cellular One plan (which also uses AT&T towers). Occasionally we get two bars of strength on our signal but most of the time we have only one when we are in our home. As a result, we frequently drop calls. We know some people who use AT&T as their carrier and have had weak signals, have been able to get a amplifying booster for their home which resolved their weak signal problems. I have been told that PureTalk does not have any signal amplifiers. Therefore, we are tolerating this as best as we can for the time being, but unless we can improve our service, we will not extend our contract when it expires.
Greetings, Wayland! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Overall the experience has been quite good. However, there does seem to be a delay in the text messages as far as when they're sent and received. Both my wife and I have had issues with this compared to previous companies. Additionally, the voicemail seems to be a bit outdated, but it is functional.
Greetings, Tadd! We regret to hear that you are experiencing issues with sending and receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 25, 2021
When I switched over nothing was about voicemail. So for two months my wife and I did not receive any voicemails. Finally I tried to send a voice mail to my wife and it did not go through to her phone. I called Apple who told me it was the carrier that caused the problem. I finally called Pure Talk and apparently the proper switches had not been thrown to implement voice mail. My wife lost all voice mails and I spent more than 3 hours working with Apple and Pure Talk Customer Support. You should have proved instructions.
Greetings, Charles! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding the voicemail feature. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Working with Pure Talk was quite easy. We moved from Verizon and are saving $116 a month. We still have all the services we need and have clear communication signals on our phones. A follow-up call to ensure that our android Message+ could receive images resulted in talking to a technical person and we added the necessary item to allow delivery for images.
Greetings, Steven! We are pleased to hear that you are enjoying your Pure Talk service thus far and that you are saving 116 dollars on your monthly bill by making the switch. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
I am very happy with the customer service from Pure Talk not to mention the savings. Customer service was laughable with Family Mobile & after four years & countless hours of frustration I am glad I finally found an alternative. It was a battle to get our phones unlocked by Wal-Mart but we finally got it done.
Greetings, R! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
I was pleased with getting my same phone number and I have experienced no difference in my service but the number 5 star most important is it reduced my bill from an average of $229 a month for $59 a month excellent.
Hello, Kyle! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving 170 dollars on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 25, 2021
I am not happy with the service at all. The connection stop suddenly in the middle of nowhere. Also, the customer service is not the best. Waiting time is too long and the personnel is not knowledgeable and avoiding to attempt to help. Very dissatisfied.
Greetings, Halla! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Everything from the purchase to picking a phone and setup was easy and fast, Roaming the internet is fast. The only thing is voice calls, people can't hear me. I need to move to a window to get reception. Very frustrating.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Pure Talk is good. Not great. One time I needed customer service help and could never reach the person for help. Coverage is adequate. Sometimes my texts don’t deliver to me. Pure talk needs to get to 5G to be competitive. Not unhappy enough to switch. But not thrilled overall.
Greetings, Melanie! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
It is so nice to call Pure Talk and be able to get the help I need with one phone call. The representative was easy to communicate with and efficiently worked through increasing my data plan. So Thankful for your company!
Hi, Wendy! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
When I received my Pure Talk phone, I called to get help moving my information over from my Samsung AT&T phone, but the call was cut off. I tried several times to call back and either I had a very long wait or I was sent around the world. Still have not been able to transfer my information over to new phone.
Greetings, Penny! We regret to hear that you are experiencing issues with transferring your data to your new device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. If you would like to transfer your information from your old phone to the new device you may do so by logging into your google account if you have an Android device. If you have an iPhone, your information should be uploaded from the iCloud. Please keep in mind that our Technical Support department does not assist with transferring information from one device to the other. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
Subsequent to my purchase Mint Mobile has offered Unlimited Talk, Text, and Data for $30 per month which lowers the value of my purchase. I hope you will consider this and make a competitive adjustment! Otherwise I have had a good experience with Customer Service and Apple.
Hello, Michael! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
There are more coverage gaps than we expected. Especially in SW Iowa where we previous provider had good coverage. My wife dropped her line off the plan due to this. I appreciate the savings and I’m hopeful coverage will get better going forward.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
$100 Price per month is great. Service is slow with a pause. Sending outgoing calls and text messages sometimes not going through and having to be resent. The unlimited service I purchased is not really unlimited as I found out from tech support which is a little deceptive.
Greetings, Peter! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Regarding your service plan, once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
I kept hearing about PureTalk on numerous daily talk shows I listen to. I was disgusted paying AT&T close to $100 every month; so I decided to switch. I was nervous because this was all done on the internet. Within a couple days I was notified we were on PureTalk and AT&T was shut down. I am very happy. Thank you.
Hello, Cheryl! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. Happy savings!
Reviewed May 24, 2021
Pure Talk itself is a great company. Their pricing their customer service are absolutely great. However in this day and age you’re told you don’t need that much data. I on the other hand use my phone a lot and I am out of data in under three weeks. They do not offer a plan that goes above 30 GB of data which is going to cause me to go back to an old carrier. There needs to be more data available for its customers.
Greetings, Mike! At this time, the highest data plan we offer includes 30GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. Please accept our apologies for any inconvenience this has caused. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
I am a fairly new customer to PureTalk USA. I love that it is the same each month! Never had to worry about how much it will be. I have had no problems. I am very happy with PureTalk USA so far...Thank You!!
Hi, Mary! We are delighted to hear about your experience with Pure Talk thus far. Thank you for being a Pure Talk customer!
Reviewed May 24, 2021
Voice mail issues. Still unresolved. Need immediate help to get this matter resolved once and for all. Increases it to major issue because I cannot receive voice mails or access to them. It would be nice if someone could call me at walk through all of this.
Hi there, Scott! We are regret to hear about the experience you have had with Pure Talk thus far. Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated
Reviewed May 24, 2021
I referred my son and wife Brad and Vicki ** to you. They signed up but neglected to mention that I referred them and pure talk is refusing to give me the credit. Pls have someone call me as this is very unfair. Do not count on me referring anyone else to Pure Talk.
Hi, William! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
Very happy, did need tech help to make phones work away from home wifi. The tech walked us through the the phone changes and all is working fine. Wife and I are very happy with the price and service. Thank you PureTalk for helping seniors on fixed incomes to save money.
Greetings, Richard! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
Thanks for the service. Price is good. Service is good. Customer service is good. Thanks for being so awesome. I like how my bill is the same amount each month. I would recommend Pure Talk to my friends and family.
Greetings, Megan! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
I love the service and the price. The customer service has been fantastic if I’ve needed to call for any reason. The only thing I don’t like is not having visual voicemails. Hopefully that is a feature that will be available in the future. That would make the service perfect.
Hi there, Nicholas! We are pleased to hear that you are enjoying your Pure Talk service! Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
We are loving Pure Talk USA! They made it super simple to transfer and keep both our mobile numbers. We are especially grateful to be with a company where an actual person (in the United States) answers the phone to help us! Keep it up Pure Talk. We are telling everyone we know about your service.
Hello, Michele! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com