PureTalk Reviews

From Verizon to AT&T, and now to PureTalk, I don't see where PureTalk's service is worth less than the others - but it's a lot easier to afford! Easy to manage, upgrade monthly minutes and data allowance, as needed.

My credit card expired. I got text saying to call 611 to update. On hold for 10 minutes. Hung up. Sent text back..."if you want me to call, have someone to answer." Got same text again. Called again. Was on hold for over 9 min. Went online and changed cc exp. date and cvv. Got another threatening text. Called 611 again. After 5 minutes got a rep. Gave her same cc # . She said it wasn't accepted. I asked her to reenter it. Put me on hold for several minutes and of course it went through. This was the same rep I talked with when I was unable to send or receive group messages...a problem that I spent literally hours on phone with your techs trying to fix. Kevin at last was able to fix that. I still have spotty connection service where I live. So...what do I think of your customer service?. TERRIBLE!

Ever since I updated my phone it has been slow and the data plan is weak. I have to get on Wifi to update my mail (and some apps) or receive some text messages within a group text. It doesn't even say Pure Talk as my carrier. It says AT&T. I was very happy with it before that but might need to look somewhere else if this continues.

Price is great. Phone help is debatable. Not able to text pictures which is terrible.. No one will help me fix it. Said it was a payment issue but now I know that is not true. Thinking of canceling if this can not be fixed. How do I make this happen.

I have recommended your services to several of my friends. Everyone seems very happy with your team and the excellent service that you provide. Keep up the "good" work! I have 2 phones and one is billed 6/26 and the other 7/1 through my credit card.

I can talk in most of the rooms of my home. In the kitchen there are a few areas of no reception. Otherwise I’m happy with the service. I was thinking of switching back to T-Mobile, but have not done so as yet.

I hate Puretalk, as I walk my dog and always listen to the news on my phone. I can't get the station, because it says I am not connected to the internet. I have talked to your company several times and was told to call the cable company two times. I am so extremely unhappy, I plan to let Shawn Hannity and AMC magazine how terrible your service is. Since you notified, I will give you a chance to fix it.

Very unhappy with the service. We can not send/receiver text messages with attachments or group messages. This has caused several issues with my employer not to mention family vacation pictures. Returning to Sprint/T-mobile. "You get what you pay for."

I am canceling my account with Pure Talk USA. I just couldn’t seem to achieve the level of satisfaction that I was led to believe I was going to receive. Maybe it wasn’t your fault. Maybe I expected too much. The internet was extremely slow! Maybe it was my iPhone 5 that was the problem. But if that was the problem, I should have been told this before I purchased the service. My re-charge date is July 21st, and I will not be paying the amount due. Please don’t try to charge my account. Maybe in the future we can do business again, but not until after I cool down.

I absolutely love the pricing. It is worth being on Puretalk. Why do I mean worth it? Two main things. I was originally on AT&T and have noticed a decrease in coverage, though I still live in the same area as before. I occasionally have no service when this never really happened on the AT&T plan. The other major issue is with contacting phones that are not iPhones. I have problems with group texts and sending GIFs. This may be a phone issue although I don't think it is. It started when I went to pure talk. Otherwise, I am very happy with PureTalk and would have recommended it to several people although no one has taken me up.

About 50% of group texts (MMS) are not automatically downloaded on my or my wife's phones (we have different models). Sometimes we have to hit the manual download button 10 or so times before we finally get them. We didn't have this issue with our old provider.

I’m very happy with my Puretalk service, it’s been every bit as reliable with the coverage I need as those other ****talk guys, but without all the restrictions and expenses. I travel for work sometimes, and I can be away from home for a couple weeks at a time, which means I need my computer with me for various tasks, and I will never trust public or motel WiFi, so I end using my phone for internet functions, and it all turns into a big hassle if I don’t have a hotspot. Now my phone can be my hotspot as well, without the extra expense. The fact that Puretalk is veteran-owned and has domestic, rather than foreign tech support, sold me. I’m a veteran and was in telecom myself, so there’s some mutual respect that is evident. As long as they continue to deliver and don’t sell out, I’ll be there and invite others to join our team.

I needed reliable phone service on a tight budget. Found it!!! I can do everything I did on another service and just as fast: but I am saving over $100.00 a month with PureTalk! PureTalk was advertised on my favorite radio talk show and endorsed by my favorite talk show host: knew I could trust PureTalk.

Re: Acct. **. I submitted the above order to PureTalk on 6/30/2020. The new iPhone SE, with SIM card arrived a few days later. I contacted your Customer Support dept. a few days later to get my new phone set up. I wanted to keep my existing mobile phone number with Verizon and the forms were submitted for this to happen. Since receiving this phone, I've called Customer Service numerous times, each call ending with them telling me I'd receive a call back. I've never gotten a call back and my new PureTalk phone is still not operational. At this point, I'm totally disgusted with the whole process and your company. Can you PLEASE get my new phone working?

1. Bought an iPhone SE through PureTalk. 2. Transferred data from my old iPhone 7 following instructions (contacts, etc.). 3. Factory reboot on my old iPhone 7 and turned it in to my former employer (which owned the phone). 4. New phone was not working correctly after set-up, so I called PureTalk and talked to 2 different people on 2 calls. They both said I need to call Apple or AT&T. 5. Called Apple and they indicated my phone was fine and I needed to call the service provider. 6. Called PureTalk again (3rd time) and the tech finally said all I needed to do was reset my network setting, and he was surprised no one had told me that. 7. The reset worked for the most part, however, many of my contacts were lost (not all).

I can hear the people I’m talking to clearly but they complain that my voice is going in and out and at times they can’t hear me at all. Is there any way to keep my calls from being so hard for family and friends to hear me?

I have not had the best coverage for calls or messaging. To this day I still am not able to send video messages and I have had several instances of not being able to make a call, some even during a stressful event when I needed assistance.

Numerous calls from people I have in my contacts do not ring in nor do they show on calls received. Text messages same. This happens on both phones **, **. This is not acceptable. Any help will be be of great value as to whether I keep this service.

Quick response, got our Sim cards in the mail in three days. Set-up was easy, instructions were clear with no problems. PT cancelled my other service for me, no hassles. Coverage is just as good as we had before, yet, way cheaper!

We pay for an unlimited plan and yet have no internet for months now. Have reset our internet settings several times to no avail. So disappointed as we would love to recommend them to our Facebook following but feel we are not able to as we feel they don't deliver what is promised. :(

My father and I had our service with the same company and plan. Several months ago it was decided that we would switch providers to PureTalk. The account was set up with auto pay via my father's visa card. Sadly my father passed away about 3 weeks ago. Due to this, his bank accounts were frozen and the auto payment failed. I got a message that my phone was pending disconnection so I notified my sister who had power of attorney and is the executor of my father's estate.

Unless I talk right into my bottom of my phone no one can hear me. I need to talk to a person!!!! I am going to quit on Tuesday, because I have been sent to too many places but I never get to talk to someone. Janet

Service appears to be good, although my phone didn't have strong reception consistently when traveling south from Nebraska to Oklahoma. I wish I could check my minutes and data balance from my phone. like I was able to when I was using T-Mobile. Is there a way I can check my phone's status from my phone?

I had a few issues losing my visual voicemail at first, but no more than twice did it happen. My mother said she could not hear me during an evening call a week ago. Seems resolved. Great price on phone, very good price on my plan and customer service has been completely helpful.

When I first switched to Pure Talk USA, I thought for sure I was going to need to get a new phone... but... no. As I proceeded to find the shortcomings of my phone, I called customer service to inquire about what my options were. Much to my surprise... the rep asked for the make and model of my phone, and was able to talk me through upgrading/modifying the software on my phone, to do what I wanted it to do. Each time I've called... they've been able to help me with amazing ease and surprising results. As it turns out... for half the price of my previous provider, Pure Talk has helped me to increase the capabilities of my 6 year old Nokia phone to a point where I can't see having to replace it... or Pure Talk USA... anytime soon. You can keep your old number... and it's easy. I haven't found an area yet where I haven't had coverage. I'VE CUT MY BILL IN HALF! I love this one... Customer service is easy and fast. I STRONGLY recommend Pure Talk USA,

I really like the price of Pure Talk. The value for the money is excellent. The service in my town is not very good, which is why I didn't give 5 stars. I didn't take off more stars because I'm aware that the service here isn't good for any company except Verizon. I'm saving a lot of money versus going with Verizon, so I'm happy enough and will stick with Pure Talk for the foreseeable future.

We have been very happy with our phone service. I have already recommended it to 3 friends. Cannot believe I waited so long to change carriers. And I love not receiving bogus marketing texts for phone products I do not need. Thanks!

However in my home this signal so weak and I can not browse Facebook pages. It's lagging for a while to load. I live close to the city and not sure why the signal is really low and it's hard to use LTE service at my home. However it works ok on the road.

Your price is exceptional, as is your customer service. Since the phones we use are still on the crappy AT&T service, every time there's a mild thunderstorm 4G service dwindles. Hopefully we'll be able to switch phones by next year and it will be 5 stars for you. AT&T is basically locked out of Terre Haute, IN.

When I signed up I was under the impression that I would see a monthly bill either in the mail, or by email as to how much I was being charged. I have not been getting them. Can you help? Otherwise the phone service seems to be working well.

When I call someone it most times takes 1 minute or more for the call to go through. Same with texts. Only texts are even slower. Also when I get a text with a picture, my phone will not open the picture. The phone I have is a Nokia 2.2 which I purchased from you. I have called customer service several times and always get cut off before I have a chance to finish explaining the problem.

Very quick and easy to set up, great deal and the service is much better than my previous carrier. The sales and tech assist people are very kind, patient and helpful. I really appreciated the complimentary upgrades to a higher data plan.

Excellent price/value. But, I do not have service at home in the Town of McMillan just north of Marshfield, WI. Good signal at my office in Mosinee, WI. Have called for tech support & the service techs are excellent. Are more towers going up to provide a better signal in rural Wisconsin? Overall very happy I switched from Cellcom to PureTalk.

When we signed up using our old phones, we had problems with phone calls and text messages. Per Customer Service, I bought new phones from Pure Talk. Still have issues with network connection. Not the service we had on Verizon. ATT network seems weak. Most of the time I’m on LTE instead of 4G.

I was worried my signal strength would be weaker but it the same as before. My service is just as good as when I was with Verizon and I am saving money big time. I am happy I am not giving my money to a large corporation that is far left.

The price is good but service is poor. We can not set up voice mail. When I follow the directions given to me, it still does not work. When I miss a phone call and try to return the call, it says "Your balance is too low", even when it is not.

I do not get messages or voice mails in a reliable nor timely manner. Your text/data service is a waste of time and effort. If you can't do better, be advised that I am shopping for alternatives. Your advertised description of your high level of service is not showing to be accurate.

The signal strength is poor to fair with a lot of dead spots. Sometimes after dialing phone number the display will show "dialing" and after 2- 3 minutes the phone still isn't ringing. Can't receive mms messages. Customers service has not been able to explain why I can not receive mms messages. Account# **

For the most part I think the cell service has need good. I do drop more call than I did with Verizon. I’m biggest problem is when I stream a talk show it will keep stopping. When I’m driving I figure you will say switching antennas. But when I’m not driving it is the same thing. I have my dad almost talked into switching. Do you give credit to people who bring you customer?

Very happy however the signal is very weak. I do not get a good signal inside my house. Is there something I can do to get a stronger signal? Maybe a booster or something that will help? I just get one or two little antennas. I don’t remember getting any more than that.

It is pretty Good service, we have had no issues except for at the end of the month the Internet service gets VERY slow! But it is a great price and great service especially for where we live here in Idaho.

It was a little tough switching over with my pre existing phone at the beginning of the corona virus shut down. I contacted customer service. They were very helpful!! I'm saving money and have no problems with my phone reception or service!

I will be having my 94th birthday shortly, and how and where I spend my money for services is an important issue for me. My cell phone has become my daily companion for entertainment, education, information and communication. PureTalk accommodates all of the reasons I use my Cell phone and for less money than your competition. I have recommended it to many of my contemporaries.

Ok.. We need to hire an 8 year old to teach us how to set up and more fully utilize our cells. Not easy for us. But the service has never failed. These are our first cell phones. Wuhan virus forced us to try cell phones to get our groceries.

I have no cellular service at my house using any carrier and with Verizon, I was able to call out using wifi calling. I understand that you have no wifi calling for androids yet. I've waited a couple of months, but still have no wifi calling. If I don't get it by the end of July, I will have to cancel.

Very poor to no service between Phoenix and Vegas and Phx to Riverside. And Vegas to San Bernardino. Poor service in rural areas. Queen Creek AZ. Apache jct dead spots, and going east out of Phoenix. Dead spots going south to Tucson and on to Nogales.

I had AT&T prior to switching. Now that I have switched, the only difference is in the price. I would certainly recommend Puretalk USA. Pure talk USA is an internet-only service. This eliminates a lot of personnel. Those savings are passed on directly to you.

I am very satisfied with PureTalk. I was skeptical initially because I had been a loyal customer to Verizon. I learned about PureTalk through Rush Limbaugh’s radio program. I completely trust Rush and thought I should look into switching. I was looking to trim my phone budget and wanted to ensure a smooth transition of service. I could not be happier. The customer service has always been professional and efficient, and the switching process and instructions were a breeze to follow. I have noticed no difference in any way with the phone reception. I highly recommend PureTalk, I wish I had switched earlier. The bonus, for me a conservative, is they do not fund causes I do not support. Thank you PureTalk for advertising on Rush’s radio program. I’m loving my monthly savings!

Before I switched from Verizon I was paying more than double what I pay now with Pure Talk. Being retired I need all the discounts I can get and my cell phone bills are easier to handle with Pure Talk. Thank you.

Great help. The techs worked with me until our service was 100% operating. They were also friendly, courteous. Knowledgeable and helpful. The coverage is comparable to the big guys. I have recommended Puretalk to others. It's a great service and the price is great. We cut our monthly bill in half.

What else is there to say? Great Deal, Great Service... I love Pure Talk. I was paying way too much for my basic phone service, now, I pay less for a full service plan... I couldn't be more pleased, my friends and family have benefited too. They have also been converted and now are happy with their phone plans at Pure Talk!

Pure Talk is the best phone service I've ever used. The customer service is excellent. The quality of calls is exceptional and I've had absolutely no dropped calls. I use my phone for personal and business calls and Pure Talk is the best service there is.

I have found the phone not to be user friendly, and calling the help line for Samsung I can not get the assistance I need since the agents don't seem to be familiar with that model. I almost always lose incoming calls and need to call the number back. I have considered another service or even returning to my original server even though the cost was a little higher but so far I will stay with Pure Talk a little longer to continue trying to learn this phone.

I’m satisfied with my service, but at times my connection speed is slower than my previous provider. I also have an occasional problem automatically connecting to a wi-fi network. Also, I’d like to pay annually v. monthly. Please consider this option. Thanks.

Great price great product- I don't use a lot of data but if I did It's nice to know I wouldn't get charged hidden fees, it would just be slowed down a bit. I don't have any problem with service sound or dropped calls, That's about the size of it.

Extremely disappointed in the coverage (lack of). I may have to drop it and go back to US Cellular. It almost like I don't have a cell phone. It would be difficult to recommend this to anyone. Calls constantly drop or many times there is absolutely no cell service.

I used to be a Verizon customer before switching to Pure Talk after hearing Dave Ramsey mention it on his podcast and I absolutely love it. It has the same great service that Verizon does and a little over half of the cost, and I got to keep my phone! Thank you for being such a great company.

When I was traveling across the country AZ to Iowa I had poor service or no service. The customer reps are great but I was disappointed with the coverage. I was not able to get the internet for my mapquest and it was stressful wondering if I was going the right direction.

I'm very happy with Pure Talk. They have good service and same coverage area as AT&T. I left AT&T after many years because I wanted to support our veterans and not support the causes AT&T is involved in especially planned parenthood. I travel cross country and need good coverage. So far it's the same as AT&T.

So far everything has been great. It was fairly easy to convert over, keeping my same number. Price is also great. I would, and have recommended this phone service to others. I also know that 3 people have converted over due to my recommendation.

I recently took a short trip to California. I had no service on the way to California for most of the trip and I was not able to get service at our destination. Our destination was Oceanside, CA just south of Camp Pendleton Marine Base. My phone service returned when we returned to Mesa, Arizona.

Only complaint is voicemail setup, need to call the voicemail instead of being able to view like previously with ATT. Why doesn’t the numbers and transcripts come up on voicemail like with other carriers? Other than that happy with service.

After ensuring volume is at maximum and setting up voicemail with Pure Talk, calls are still impossible to hear and I do not get any voicemails. Calls take forever to go through also. Overall the quality is very low compared to Verizon and I am very unhappy.

We are very pleased with Pure Talk thus far. The only negative experience we’ve had is hold times when trying to resolve an issue. I know times are hard but I feel it is an easy fix...hire more reps even if they have to work from home. Thanks for giving us a more economical option!

My cell cannot receive or send pictures in the texting app. I have tried everything I can find online to try to remedy the problem. But nothing helps. I can receive and send texts no problem but the pics just saying "downloading" but never does. Then when I call Pure Talk, they say it is not the network, they blame it on the phone. So I bought another phone. Same problem. Hope whoever reads this, forwards it to some engineer to find a solution.

Everything functions the way I would expect. The only noticeable change is that voice mail is not on my phone. I have to call my mail box to get my messages. I don’t know how to see who’s calling nor do I know if I have any messages without calling my mail box.

I have been very happy with Pure Talk! Never have had any problems or issues! Customer service is great! Everyone is helpful and so nice! I am not held on hold when calling in, service is quick and smooth! I recommend to all my friends!

PureTalk is an affordable and high quality alternative to other overpriced cell phone companies out there. You're able to keep your number and are not required to 'upgrade' your phones if you don't want to. Switching was a painless and easy process and our only regret is that we didn't know about them earlier!

On March 17, I was the winner of a giveaway listed on your Facebook page along with 3 others: John **, Sheila **, and Heather **. I called PureTalk twice about not receiving my free month of service, but I still have not received this compensation. The last call, I was told that the adjustment has been made, but I still haven't received it.

Great service, Equal or Better than T Mobile which I paid so much more for. This is FABULOUS!! Very reliable, no dropped calls, great signal strengths. I would definitely recommend Pure Talk to all of my friends and family, so that they can see just how great you are as well!!

I wish I could get everybody on board! I LOVE PureTalk. The only exception is that my Android hotspot doesn't work! I wish y'all could help me get that working! Other than that I am a very satisfied customer! Nothing but good things to say so far!

The absolute test was visiting my parents who live out in the country. I have tried to use ATT, Sprint, and Verizon. None worked until I went into town. Pure Talk worked excellently at their house. I was so excited!

Lose data easily with slight cloud cover. Never had this problem with my previous service provider. The price is right but does not Compensate for loss of data. I have not changed location or data usage. This happens anywhere I go.

Received help programing my Pheonix4. To get internet connection. I'm 73 and not very good at all of this technology. Your tech staff was very kind and patient with me and I thank you all very much. I'm also looking forward to seeing about getting one of the IPhones that you sent me an email about. I have to wait until the 23rd. Is when I want to set up my payment date. Thanks again, David.

A tech representative reached out and provided a walkthrough of updated settings which has resolved all issues. Thanks for the great support!

I switched from a major cell service on the recommendation of Dave **. I’m paying WAY less and receiving equally good service. I’ve convinced other family members to follow suit, and they’re very pleased, too. Thanks, PureTalk! I couldn’t be happier!

We have been with PureTalk for several months now and are currently paying for two phones what were used to pay for service for only one. We are happy that PureTalk uses AT&T's vast Network. The only downside I have found thus far is that there is no app for our phones and contacting customer service is not extremely easy. But, overall we are quite satisfied!

Most times I try to text with my smartphone (**) it doesn't work. Then when I get tired of it I call Pure Talk and sit on the phone with you for nearly an hour to get the problem remedied (temporarily as it turns out). Then, within a few days, it doesn't work again. It's extremely frustrating. The other phone does a bit better, but then it'll go through a streak of days where it tells me the messages were sent, then I hear from folks that they never got my messages. It was particularly disappointing when I was in the hospital with my father and tried to communicate with my 5 siblings. :( My husband has started calling our phone plan "Pure crock." :(

We transferred our service to Pure Talk a few months ago. We were very happy with the simple instructions for switching over. We love the American customer service. The cost of our monthly service has been cut in half. We are very happy with a Pure Talk. I have recommended a Pure Talk to my family members.

Overall very pleased with Puretalk. The only issue I have is with service in western ND and eastern MT. Starting around Tioga, ND I pretty much get no service whatsoever. Work takes me that way often, and it's a drag when I can't communicate... Haven't figured out a workable solution yet.

I am happy with the results in SD - almost total coverage. Cost remained the same but got additional time. Rates are great and was told that as reality because of minimal advertisement - now I hear it advertised on big programs.

I have been with Puretalk for over 3 try years. I love it. It is inexpensive. I do not have any drop calls. The customer servic reps are friendly, knowledgeable and understanding to get the job done. I even like receiving grace periods prior to receiving my monthly bill.

We’ve been using Pure Talk for several months now. The support service to help set up the account was excellent, billing is accurate, and price is right. We have no complaints. It also came with an AMAC membership so double the thumbs up!

I have been very happy with my Pure Talk service. Got a friend to switch and they are happy as well. Got a second line. The connection and strength is as good as my previous service and costs much less.

Good service. Haven’t had any problem in our travels. We move around the state pretty much. Since giving up ATT, we really don’t feel there’s any difference in the level of service quality or accessibility. We’re getting ready to put the service on our iPads.

I can't get or make phone calls from my home location. The texts and emails work just fine. I was told that you could send me a signal booster and then it would be fine. I wish you would do that. If I go 2 miles down the road, the phone works perfect! I could give you 5 stars then. Thanks.

Of all the cellular services I've been a part of over the last 20+ years, none have given me the 'value' Pure Talk has given me. I've shared your service and my happiness w/PT with many others. The most recent was a friend in Arkansas who has the same cell phone service I used to have. It's my hope she will follow my lead and call Pure Talk and subscribe, as I have. Thank you for such great service.

I am so happy that I left our old provider and came over to PureTalkUSA. The service is excellent, and the cost unbeatable. Thanks for everything. I am sharing it often with others. I don't think there is a better cell plan nor provider available!

I've had Pure Talk USA for a while and we are very happy with the service. I was skeptical of the service at first, I have 3 lines with Pure Talk USA and pleased with the service and price. I would recommend Pure Talk.

I have not regretted switching to Pure Talk from Sprint. I have more GB on the $35.00 plan than I had on the least expensive plan of Sprint ($65.00). I have recommended Pure Talk to everyone I know. It was very easy to switch my phone over to Pure Talk.

Overall I am very happy with service. I switched from Verizon and use between NYC, Western and northern CT with little issue. There are a handful of dead spots, but no more than I had with Verizon, I used verizon for about 20 years before the switch.

I have had nothing but trouble with the flip phone that I ordered from you. After the first 2 months it just didn't work right. It started to let me make any phone calls at all even your 611 #. No matter what button I pushed it did absolutely nothing and every time it was fully charged When I had to use my home phone to call you, the first person I talked to cut me off and I had to redial yet again. The second person did help me but it had nothing to do with fixing the problem so I closed my account. I had better not be charged my monthly payment ever again!.

The pricing is incredible, so it makes up for the above okay service. I often have low service bars, and sometimes it feels like data loads slowly, but then again it can also be pretty fast. However, for the price I'm paying especially for the number of gigabytes that I'm getting, I'm pretty happy about PureTalk!

I’ve been surprised by how much slower our LTE speeds have been. It takes a minute to send just one picture text. It’s also been difficult figuring out the issue as to why both my wife’s and my SMS group texts don't work well.

I am VERY happy with my mobile phone service through PureTalk. Great company! I was with Verizon for many years, paying way more than I should have. I wish I had switched to PureTalk years ago! Love it! I found out about PureTalk through AMAC - also a great organization.

We had no concerns with our PureTalk experience, till we traveled recently to another State where during our travels we frequently were signaled “No Service”, whereas with our past provider, that very rarely happened...even in the hills. Once we passed a cell tower and still had “no service”. Confusing indeed, but still mostly happy. Being off the grid is a little concerning, especially in the possible event of car trouble or accident. Not sure what we’d do then...

I love Pure Talk, the only issue we are having is sometimes we don't have service in as many places as we would like. I hope you are planning on increasing the service area a little. Thank you for asking for our feedback. ????

Bad customer service. I have direct removal of my service fees/monthly fees and get disconnected every month even though I am on the unlimited plan for everything. Have had my phone turned off 2x and me being an essential worker I cannot have that.

We are more than satisfied and tell people about your service very often. Looking forward to a continued long and successful as well as trouble free phone service. Glad we became members and know that we are important members on a great program.

Thank you for not only providing great service to each and every customer, my entire family are users of Pure Talk and we can keep in touch so much better thanks to pure talk! We had a time where we could not reach one another for several days, we are a very close knit family and it was tearing us apart not knowing if everyone was OK. Then we switched to Pure Talk, haven't had that trouble once. Thank you! Thank you!!

Remove unnecessary things: A four digit code to unlock voicemail rather than 8 should be enough. Change: "You have six unheard messages in folder inbox" to: "You have six new messages." Connection time after dialing could be much faster. Price is great! Thank you.

Update: New phone received and Company has offered to credit one month of service for my bad experience. I appreciate the acknowledgement of poor service, the excellent communication that resulted from my review, and the offer of credit. This matter has been resolved to my satisfaction. However, I suggest additional training for customer representatives to make certain accurate information is disseminated to customers in the future.

Cannot complain about the cell talk and text as well as internet service, first rate. I am very disappointed to the point of leaving PureTalk for the lack of explanation for not allowing my Samsung S9 Plus to be used as a hotspot. For some un-known reason, kept under lock and key, more secretive than Skunk works in Burbank California, not one person can tell me why a fairly new (1 year old) Samsung s9plus cannot be used as a hotspot..as though I have the only one in the World.. Major major disappointment, one of the options I was given was to buy or use an old phone and get a second number with a phone that can be used as a hotspot.

I have enjoyed being a PT customer for these past 6 months. Although my wife has identical service from another carrier at a slightly lesser cost, I am pleased with PT's service. I may choose to change my plan to a little cheaper, but not quite yet. Maybe in another 6 months.

Since I got Pure Talk I am unable to download many documents. Also there are many times that I am texting and I cannot read what I've already said or printed. Also I have dozens and dozens of dropped calls.

I think people are crazy to spend hundreds of dollars a month on a cellphone plan. Pure Talk is perfect for people like me who want to talk sometimes, text a lot, and do some online stuff. I use wifi when I can but the data plan is just right. I can never thank my nephew enough for the referral.

I have three phones on my account, and one of them is marooned in Finland. It would be wonderful for him if PureTalk could offer international phone service, as he previously could use his phone internationally when our service was with AT&T. Other than that, everything is very fine, and I love the savings!

I've been pleased with the service of Pure Talk so far. The cost has really helped as well. There are times when it is a little slower than my Verizon was, but not enough to really bother me. I'm slower than I use to be! :) Thanks.

Call me please to involve to type you don’t want to know. You should have all your people on the same page. I am very disappointed with the billing. I’m being billed more than I should have and are being billed.

Ever since switching from AT& T to Pure Talk I am unable to send or receive attachments in texts unless I have a WiFi connection. Very frustrating especially since I am a field mechanic and need to send and receive pics constantly.

Thank you for listening! I am now able to change my plan on the website to the $45/mo. plan.

Struggle to get service a lot of the time. Lose service completely when we have problems. Can't rely on getting my calls and texts from work when I am on call for the HOSPITAL. Continual slow service with the internet. Not too pleased considering I can see the damn tower from my house. The service sucks and the customer service reps just can't figure anything out, EVER when you call for help.

The setup was a little rocky - it took a few extra steps for the phone to work right. I used my existing phone and got a SIM card - then the wifi wouldn't work. But customer service helped me out, sent me instructions and responded quickly to questions. It was resolved pretty fast once I made the call and I've had no issues since. This is a great plan!

Very courteous and patient person at Puretalk that helped me. I did not have to wait long for a response. We are very happy with Puretalk and we will continue to use it. And we do recommend Puretalk to family and friends.

PureTalk service just works out of the box with no issues. The price is very competitive and the customer support is great. The provided SIM cards worked with cell phones from another carrier and with different brands of cell phones. I would recommend them to anyone looking for a cell service provider.

I signed up with PureTalk because I thought I would get just as good of service as I had with Tracfone and the price was better. However, at my home, it's difficult to even make a phone call. And, I eat up data while trying to connect to the Internet. Most of the time, I have trouble connecting. To use my phone, I often have to travel somewhere to use a business's wifi. Even away from home, I have trouble connecting using my data. I'm thinking of dropping Pure Talk.

Trying to find out if l could the free iPhone. I would like it if we could ask a question! And l still have not gotten a answer. And l can not find the page to look at the phones. I need a new phone. I have to charge my phone every day and sometimes twice a day.

My only issue is that my Samsung Galaxy S8 won't work as a hotspot, although my husband's Samsung A10 does. We came to PureTalk from Verizon and when we were with them (same phone) I had no issues with my phone being a hotspot when needed. I understand that iPhones don't have this problem on your network however I prefer Android phones. I don't understand why this issue can't be resolved since my husband's Samsung android works fine. For that reason I'm giving you 4 stars instead of 5. I have added 2 screenshots of the messages I get when trying to turn on my hotspot. If this issue can be fixed I'd gladly give you 5 stars! Please feel free to call if you have any questions.

This is a great phone service with no problem so far as reception or strength. I have a FAR BETTER plan than I had with Verizon at a much more reasonable rate. It even comes with a discount if you sign up with AMAC. You can't beat it.

I am having issues daily with my text messages not being visible when I turn my phone on daily, I have to refresh the phone before can read my text messages... I have this issue for the last month and thought it might just be a bug.....

When I was in the hospital, I had a lot of trouble with my phone. No voice mail, calls just cutting off, beeping on the line. Now the only problem is that sometimes, calls just cut off. Got my voice mail back. Other than that Pure Talk is terrific.

i4s is not supported and I have lost my ring tone and am unable to reload it to my i4s. Service for the i4s has been downgraded to 3G. I only use my phone for communication and am reluctant to retire a nice phone just to keep what I had. Samsung S5 works fine.

Pure Talk gives us better service for half the price we were paying for AT&T. Plus it's so much easier to contact them than it was AT&T. Also Pure Talk's service reps are easy to understand on the phone and are always quite pleasant.

I love the option of cellphone service from American Seniors Association. I have enjoyed strong signal strength most of the time and so for a small cell company I feel that that is good and is very adequate for my and my wife's needs. There are times though when we text, especially with pictures that they do not go through. We turn off the phone and try again and they usually go through. As far as the cost goes again I am very satisfied with the cost, but it could be more competitive.

For the most part I'm quite happy with the service I've received since switching to PureTalk. I would, however, wish I still had HotSpot Availability. That is, honestly, the only issue I have with the service offerings. We camp quite a bit, and wireless service at campgrounds is spotty, at best.

My wife and I purchased two phones with hotspot capability and unlimited data plans to use the hotspots. After discovering that the hotspots didn't work, I called and was told that they would be activated. A week later, I was able to connect devices to the hotspot but unable to access the internet. I called tech support and was told that the hotspot was only guaranteed to work with iPhones. Had I known, I would have bought an iPhone. I understand that Pure Talk is a reseller of AT&T, but at no point was I informed the desired feature would not work on my phone, nor is that information available on any of Pure Talk's published material. This violates the business concept of warranty of merchantability. I was was provided a product that did not work for its intended purpose.

I had 2 encounters with tech support. One, the technician attempted to help me unlock my phone. When we were unsuccessful he provided the number to Nokia. It was necessary to return the phone for repair. Because I couldn't back up my phone files since it was locked, when I got the phone back I needed to reset everything.

Spotty coverage in my rural area. If I am in an enclosed area with Wi-Fi and no cell, I am unable to use the phone because you do not have VOIP. Coverage in Western MA is actually less than spotty. It would be good to have this capability.

I don’t get very good coverage. I travel to see my family 57 miles away on a very rural area. I lose coverage about 18 miles away from my house. If I was to have car problems I don’t know what I would do.

Service is great!! My wife and I have only praise for the service of Pure Talk USA. We have had AT&T in the past and had constant connection problems from our neighborhood. Connection is not a problem now. Keep up the great service.

All is good, Great service at home and in most locations. The added GB of data is great. I have yet to have any dropped calls because I have a cell tower very close to my location. Please keep the unlimited text and calls. That is a real plus.

My only complaint would be that I don't get any notification if there is an voicemail left and it it a hassle to check voicemail as I have to call a completely different number to see if there is a message. Outside of that the service has been very good. :)

I think the price for the plan is great that we have, but the signal around here is very weak. Sometimes it takes several hours to send a text to my wife. I can't use my phone to talk unless I go outside and stand in a certain spot. Otherwise happy with the service for the price.

Overall I am very pleased with my switch from Verizon Wireless to PureTalkUSA. However, the one time I had to use technical support, I talked to one representative who could not solve my problem. I was transferred to a technician and wait over 20 minutes before deciding to hang up. Luckily, the issue that I was having corrected itself. My first impression of getting technical help was certainly not a good one.

Group text msg will not send or receive. Nor will photos sent to me. I cannot find a setting to fix this. Nor can any of the folks who use their phones a lot so I gave up. The phone works fine other than that.

I'm really impressed with the fast internet speed, where I'm using the phone. The house where the phone is located is virtually in a dead spot. I still have service with this phone and it's cheaper than a landline and internet service.

Was not great with AT&T, but is noticeably worse, so far, even though supposedly same towers. Had to call to get some settings changed, apparently it's not as seamless as you advertise.... And although my wife has the same exact model phone, her settings were different than mine after the switch-over! You should email correct settings so people can check them!! Was ready to just go on to T-Mobile, but finally got set up correctly, I guess. I'll see how the coverage goes. May switch, if it gets worse.

I love Pure Talk’s Service, they have good service. I just don’t have good signal where I live. I live in a cabin in the woods. We need a cell tower out there so everyone could enjoy this service. Thank you Puretalk for your service and for your prices, they are incredible. Patricia **.

There is no service on my phone most of the time. When I first got my phone I had good service but in the last 60 to 90 days my service has deteriorated greatly. I don’t know what the problem is but if he can’t get corrected I will be forced to change carriers.

I was happy to cut my bill in half by switching to PureTalk USA and we still get great coverage and data packages. It was easy to select a plan and get started. The SIM installation kit with instructions made it possible to keep my current phone and it was simple and quick to do.

Some of the text messages that people send won't open. They say "Download" and when I click on them they switch to "downloading" but they never open. The screen just says, "downloading" and then it switches back to "download". The message never prints out on the screen.

I wish I knew when a voice mail was left on my phone. There is no date or time labeled, so it is difficult to determine which message was left when. If you could add this it would be a tremendous help!

Consistently 1 bar and sometimes I get 2 bars but terrible. I try to connect to voicemail and sometimes it takes me at least 3 to 4 tries to actually connect. What cell towers do you make use of? I am thinking of switching to another service.

I have been a Pure Talk customer for years, except for a period of roughly 10 months when I followed at a friends request, over to MetroPCS. I realized very quickly that Pure Talk was better in every way. Better coverage, better service, better plans, and better price! If you don't know about Pure Talk, it is time to stop missing out!

The service keeps turning off and says I have used all my minutes. I have unlimited text, talk, and data. This has happened twice. I have to call to have the customer service to have the service turned back on.

Great service, excellent tech support. You will have to hold for a while, but the cost savings is well worth it. Don’t count on the referral discount for referring friends, it doesn’t work, and they can’t just request when they sign up. But the cell service has been better than what we left. So I couldn’t be happier.

There are too many times when making a call, it either doesn't go thru or takes to long to connect. This also happens when sending messages with or without attachments, and there are times when trying to contact support the hold times to get an agent are very long.

Pure Talk has been a great switch! We are happy with the service, and changing phones was super easy. We just ordered, inserted the old SIM card, and we were done! Thank you for being affordable and reliable Pure Talk!

We like Puretalk. The only complaint we would have is that the service in some areas is not very strong. Not as strong as other carriers, like Verizon. Otherwise, we are happy with our plans. We would like to get more notifications about our data usage each month as well.

I enjoy saving so much money compared to big name cell phone companies, and having free data limit increases over the past year has been a great boost to our satisfaction. I do wish the speed cap after using all data was slightly higher, however.

Hello PureTalk! Your service is great- no issues at all, what I do wish was different is that the hotspot will not work with Android. I have two Android phones and no Apples, I would consider dropping my landline service if I could hotspot from your service. Thank you so much! Alan

Your representatives have not been able to correct the problem. The phone has connection problems while talking on it, as well having problems setting the phone settings. It requires WIFI, but that is the reason I got the phone....I HAVE NO WIFI in the home. I am disappointed because AMAC gave such a good review of your company. So far, I have had your phone service for several months, and I still have the problems. Another thing, although I have asked to speak with management on several occasions it has not happened so far. I am looking around for another source for my internet/phone service.

For my needs (talking, texting, Internet Searches, WAZE for traffic, and podcasts) PureTalk has been great, and cut my bill by 66%, down to about 30 bucks. And I'm happy to support conservative American entrepreneurs who are proud to run an American business.

Initially I received a non-working SIM card. It took almost a day to troubleshoot the issue, and PureTalk agreed to send another SIM card. Except for a delay of three days in getting initialized, I have since had a good experience with PureTalk. The network works well in my area.

I left AT&T where I had unlimited data but a finite number of phone minutes and paid extra to have 200 messages and my wife had limited data, shared minutes, and the extra charge for 200 messages. We now have unlimited EVERYTHING on both phones and we still use AT&T cell system with Pure TalkUSA AND save almost $50 a month. The first month was actually more than free because I had a half-off first month plus a rebate from AT&T. On top of all of that, late in the first month they raised the point at which data slows down by 8Gs, with no increase cost, then the second month my monthly cost was REDUCED by 5%... I am VERY happy!

We are very satisfied with Pure Talk and are very happy that we switched. Haven't used the customer service yet but when we need it I'm thankful that it is US based. We are very pleased that this business is owned by a veteran as I am one also.

I have had a positive experience with Pure Talk the past few months. Their customer service is excellent! They are helpful and courteous. I have no complaints. I am a single mom and I needed to find quality service that met my budget needs. So far so good!

Pure Talk is a good service to be with and I recommend it to everyone. Reward you with more data and everything seems to be good. Haven’t had any problems with the service and when I needed a new phone they were very prompt in responding and also to assist in any problem I would have????

The only problem is sometimes reception is bad, where I just drop calls or can’t use the internet. I am not sure if it is just where I live but friends of mine who have other wireless services do not seem to have that problem. Overall I am happy with my service.