PureTalk Reviews

When calling for help to set up phone I was on hold for several times over 15 minutes each to which I just hung up. I wanted a simple phone and the Nokia one I purchased through you is very complicated and not user friendly. When I changed my data limit I was not told that I would lose money.. Wasn't told when I ran out of data I couldn't pick up things on internet.

We are new customers and have poor to no reception where we live. I was told the ATT towers in my area were adequate, but that is not true. We get "No service" messages and dropped calls almost daily. Do you provide something to boost the signal strength in rural homes like ours? If not, what be done?

We switched because Ting was charging us almost $100 in overages every month, and heard about your service through Ben Shapiro. We've been with PureTalk for about a month now and have had no issues and nothing to complain about, plus the service has been pitch perfect. Assuming the prices and service remain the same, we expect to be customers of PureTalk for long into the future!

Call on 3/27/21. Talk to a lady about my cell service, being slow, she said that l used all my data of 6 gigabytes, l told her I switch from Verizon to Pure Talk because it offer the same promotion as Verizon, for less cost. I used my MapQuest for driving and internet too and never had a problem with Verizon with slow internet, in fact I was given more data from Verizon cause they said I didn’t used all my data of 6 gigabytes in a month, but with Pure Talk l round out half way thru the month, thus losing fast internet speed which is not conducive to my job. Then the lady I’ve spoken to put me on hold, after waiting for a while I was disconnected. Truly an unsatisfied customer. As I sit here writing this letter, I hear Rush Limbaugh on your commercial, which is why I switched from Verizon to Pure Talk. Please help me rectify this matter or I will have to switch back to a Verizon. Sincerely Mr. Robert **

I wanted to support this company and get away from large cell phone companies and what they give their money to. I switched over end of January and my experience has been sad. I have text messages that won't send, text messages I am not receiving from multiple people. For two days this week I could not do any messaging.

I called twice to their customer service line and the first time I was on hold over 20 minutes, the second time over 30 minutes. Maybe that should tell you what to expect when using them. The other issue was the call quality. Screeching was heard during the conversations with those I was calling. It was so bad, they told me to hang up and call them on my Verizon line. Not a fan.

I purchased the unlimited data plan. I live in a rural area with no access to any other internet except satellite which I am not willing to pay for. They are too high dollar for what they provide for service. With a cell phone booster I get enough service for what I need. The service with Pure Talk is just as good as what I was getting with AT&T. I am very happy with that and the price. That being said, I was not happy when my service was cut off at 30 gigs, three weeks into the month. I was left a week with no service. This never happened to me with at&t. If it wasn’t for that I would give a five star review.

We are very happy with Pure Talk. The service is as good as what we had before and the price is way lower! Our coverage is great in our area. I have recommended Pure Talk to all of our family and friends.

I am so pleased that I changed to PureTalk because the price is unbeatable and I still get great reception. I would have given a rating of five stars but I did have one problem of not being able to receive a group text message. We solved the problem by texting on Messenger. I highly recommend PureTalk.

I am very happy and would and have recommended Pure Talk to my friends. Great service, great price, always available. Pure Talk made it easy to acquire a new service, a new phone and a transition from my company phone to my personal phone using the same phone #.

Great service. Reception is great, where ever I am. I have never had a dropped call. Customer service is real people, not recordings. Pure Talk is far better than Verizon. The monthly cost is very price effective. I would recommend Pure Talk to my friends.

The service delivered as advertised! The cost is lower and it is actually better service - especially where I work where it used to be marginal. It was seamless to convert from our previous service (Cricket) to PureTalkUSA. I have recommended the service to several co-workers. Most are tied up with monthly payments with their current service.

Two Gigs of data for 20 dollars a month, you can't get any better value for that cost. You can even get a 6 gig. for additional 10 dollars which is even a great deal. I was spending 50 dollars a month & you can see it is a huge saving.

I am very satisfied with my PureTalk experience. It provides better service than my prior wireless provider at one-half the cost. In particular, it provides twice the data which eliminates my concern of additional charges for excess data use. Great service at a great price.

I gave up trying to get thru to customer service on the phone. I had several questions that I could not get answered online. I tried and tried and tried.. I am very disappointed with this experience. I am a new customer, and I hope you can explain this problem.

Since joining PureTalk I have had the worst phone service. My calls frequently cut in and out and I have dealt with too many dropped calls to count. Text messages take minutes to send even when I have full bars. Looking into other phone services.

Definitely like the affordable plans but the AT&T service unfortunately, is not as good as the plan I switched from on Ting. Never been a huge fan of Sprint service but AT&T makes my old Sprint service look good. Still works but there's some noticeable differences.

So Far So Good!!! I have had not one problem so far. Good Coverage and the bill is excellent. I had an issue at first with getting transferred but it was Sprint that had my phone locked. When I talked to the Pure Talk Expert, she told me the problem and we got hooked up and I'm very happy. Thanks Pure Talk.

We very pleased with the switch to Pure Talk except for the fact that we were unable to receive or make calls in zip code area 61036. We will be traveling across country this summer and hope this doesn't become a major issue.

I have a couple of compliments & complaints. I like the reception I get from the towers for my service. Calling customer service means a hold time of an hour or more. That’s ridiculous. Also the reset date needs to start over at midnight that day. Not in the middle of the day. That’s ridiculous.

Love your ease of setup, inexpensive service. Have already recommended you to a friend... Called once because I forgot my password for voicemail. Your courteous online help had me hearing my voicemail within minutes. Also, happy that your company is run by veterans. I am a veteran of the Vietnam era. Thanks... Jim **

This feedback request was initiated via an email I received. Overall, I'm mostly happy with PureTalk primarily due to pricing compared to AT&T who I was with and a family of 6. However, there are a few disappointments with issues I never had with AT&T.

After I used a small amount of data (and my wife having used none) I went to the website to check how much data we had left. According to the website neither one of us had any data left. When I called customer service, I was told that we both had substantial data remaining--but that there was no way that we could check to see how much data we had remaining.

When I signed up for the service I was told I would have Wi-Fi calling. After I was signed up I found out that was not true. My cellular service at my home is very bad. That is why I needed the Wi-Fi calling. I feel like your representation of the service you provide was not honest. Speaking with your customer service representatives they were not at all helpful with any of my issues. If it were not for the cheap price I would have already dropped you. I guess the old adage you get what you pay for is true when it comes to Pure Talk.

We have been having problems with some of our phones. The phones are all new and ours. We have contacted service but have not heard back. To be fair that was on Friday and this is Sunday so we will see tomorrow.

I give PureTalk 5 stars. I have not had any problems since I switched and am saving a lot of money! Should have switched a long time ago. So don’t put it off. Switch and save ASAP. I couldn’t be happier and have had them for two months now.

Changed from Verizon to Pure Talk a couple of months ago. I couldn't be more pleased. My phone bill for the two of us dropped from $82.00 per month to only $32.50. I get the same great reception as before. There is absolutely no discernible difference in the service. I would and actually have recommended PureTalk to several of my friends.

It’s pretty clear to me from my experiences with your customer service reps who you are putting first...good luck with that approach... "The customer is always wrong” is clearly your M.O....ridiculous.

Pure Talk has affordable plans and my wife and I really like the company and simplicity of it. Unfortunately, we have problems with receiving text messages, either delayed or not at all. Seems to be a problem with MMS and there is no pattern to explain it. It’s great for affordability but not as reliable as we expected.

We were recently in Jamestown TN and had no phone service the entire time (about a week). We had data (internet) but no phone service. Called tech support from a landline phone and they were not able to resolve the issue. Very frustrating experience. Could it be an issue with the AT&T cell tower?

When I need ANY assistance it takes FOREVER to get a rep on the phone. I will not recommended nor tolerate this lack of service for long. There should at the very minimum be a feature where the customer could get a call back instead of remaining on hold for unreasonable times. Makes me mad thinking about your lack concern for me.

I moved over to Pure Talk a couple of months ago from Verizon. I’m on a fixed income and I needed to cut my expenses. As long as I’m at home and on WiFi, I can use any website I want. When I’m in my car or out shopping, I can’t open any websites. They all say that I’m not connected to the internet. I never had that problem with Verizon, so I’m not sure what to do about it. I shop with coupons a lot and I can’t even pull up my store coupons, which annoys me greatly. I’m considering going back to Verizon.

We have joined Pure Talk a couple of months ago. Since then, we have had many issues with the phone. PRO: We have better cell service than with Verizon. CON: I have had to reset the phones several times. PRO: Your team has been very helpful. CON: I don't want to reset the phones.

Transferred my service from Verizon to PTUSA after seeing the PT advertisement for a no contract lower service fee. However, once the transfer was complete I learned that there is a termination fee. In addition, once the service is started there is little, if any, support service should you have a question. The upside is that I did still save about $20 a month after Verizon countered with a lower monthly fee.

My wife and I both are Very satisfied at our new service. The network is very reliable and we loooove the great savings. I truly wish we’d switched over a lot sooner after wasting our money at AT&T and their politics.

Your service reliability, rates and usability are the best I have encountered. Particularly helpful is your 6Gs of memory, as I often access my phone when away from home and like to stay current on news and music when going about town. Thanks to Pure Talk USA's, I've switched from ** and I am not looking back! P

I have terrible service. I spoke with a tech and she said I would need a booster. I need my phone to have reception everywhere I work (as a delivery person) and there are several places where I have no service at all. Even at home I don't receive texts. It's too bad because the customer service was good and the price was great.

I cannot get my voicemail working right. Before, I had Verizon, which lined up my voicemails for me to see. I didn't need any password. Now, with Puretalk, I need a password, which I cannot remember. Even if I could, it would just play voicemails, not let me see which one I wanted to listen to. When I tried to find out how to fix it, the web site was zero use. When I tried to get customer service, I got a joke!!! It basically said, "Solve it yourself." WTF??? When I tried to call, on a Monday evening around 7.30 p.m., it said it was closed, after office hours. This was *after* it said that it would be open until 11 p.m.! I tried again, and it let me stay on hold for over an hour, until I gave up in disgust. I am investigating changing to a different service. I am 100% disappointed in the service! I can not afford to miss voicemails, to be not able to review them easily. And I for sure can't afford a carrier who has no customer service at all, just runarounds.

Thanks to Ben Shapiro I am now connected to a reliable phone company and happier than ever! PureTalk isn't woke and won't cram down agendas that they feel they need to to protect their business because they know freedom of speech triumphs people's soft feelings. Thank you for the wonderful service and you will get my money till the day I die! Thanks Ben! THANKS PURETALK!!

We have 2 T-Mobile phones and one PureTalk that we use as our home phone line. The PureTalk line is the only one that consistently has great phone reception and data access. If someone calls us on our T-Mobile phone while we are at home it will always drop the call, if it rings at all in the first place. I took a long hike on our farm, down a steep hollow and the PureTalk phone always had reception. Nice to know you can always call 911 and reach someone for help if you're injured while out working or playing at home.

Switching from AT&T could not have been easier. I was with them from day one of Cincular thru their acquisition. My family sees no difference in service and I am paying far less than before. Overall my only regret is not doing this sooner!

Very happy with our new service. We have noticed the difference between Verizon and your service is your service is slower. But with the cost savings we find it worthwhile. Phone service is equal quality. Only slowdown is loading info.

I am very pleased with Pure Talk and would recommend to my friends. There are never dropped calls and clear hearing on other end with who you talk with. My Husband is now going to switch over when his other plan expires,.

Company offers a Fair price with discounts for Veterans. Less expensive than Verizon with comparable coverage and reliable service. Support to veterans. Ease of on boarding. Company is in line with my personal values. I am a Happy customer! Thanks to Pure Talk.

Your phone and text service is great. The value is outstanding. A few technical issues setting my phone up for texting videos and responding to group texting, but got through it with help from your tech staff. All good now.

When I made the change I was very happy. You folks care about the customer. The only thing I lost was the text and messages. I am looking for an app. I like. Message+ will cost me and you dont support that.

I could not believe how slow it was, I canceled my service after 2 days and did not have a smooth transition back to the original provider. I in fact lost one of my numbers. Unfortunately it was not a good experience.

Not pleased with the Telephone Service. We're on automatic pay. Had Telephone Service 20 days then it was cut off. Can't always get incoming calls. Can't always dial out, either. I wished we never switched Telephone carrier. Not satisfied Pure Talk/No talk.

The reception is very bad. Only in town is it ok but just a little out on a major highway it goes to zero. 35 dollars seems nice but without service it's a waste, the paid advertising sounds promising just not for me.

Every time I call the wait time on hold is super long. I have been on hold for 30-45 minutes or longer. Once a get to customer service they are helpful but the hold time is unsatisfactory. I feel like I could hear the hold music in my sleep.

After almost 2 months with no data and 5 hours on the phone with the very nice ladies at PT, no results. Got a geek friend of mine who does not know Samsung and fixed it in 20 minutes. Not trained enough.

The service and price is amazing! My calls come in and are clear as a bell. I love the amount of data I have without paying through the nose! You guys are great; keep up the good work. I have recommended you to everyone I talk to!

My family of four switched to Pure Talk because we heard good things. Unfortunately, our experience was terrible. Three out of four phones stopped receiving or sending texts most of the time. Sometimes it would work, but most often they said they were sent, but other people never got them and vice versa. I tried talking to customer service multiple times, but there were no help. I kept getting disconnected and they never called back. Recently I was on hold for over an hour just to have someone finally answer and then put me on hold again for so long that they call just went back to the starting menu. Needless to say, I am getting as far away from the service as possible. It just stinks because we wasted two months of pay with terrible service.

You need to provide more assistance or better instructions when customers switch to your service. 2 of 3 phones I switched couldn't receive or make calls until I searched Youtube for Puretalk issues and learned how to fix it. Also, my phone doesn't have service in my office where the same phone with Verizon service got 2-3 bars.

I made the switch two months ago, smooth and easy. Phone service has been very good, and it’s much more economical than the big carriers - much better value. However, there is one glaring issue that makes me consider leaving PureTalk: the lack of support for Apple Watch. I would love to use my Apple Watch in a cellular capacity like the big carriers and even some of the smaller carriers, but can’t with PureTalk. Why not? What is the hold up? It’s a big inconvenience for customers like me, which undoubtedly there are many. PureTalk needs to get on board with Apple Watch. Make this happen!

Everything is perfect with the exception of wifi calling. My house has steel siding and roof, so I do not get a signal inside, so I need wifi calling which I had with ATT. Puretalk said wifi calling works, but it don't. It is not enabled, so I have been unable to make phone calls. I will be switching back to ATT reluctantly, but I need to make phone calls at home. If Puretalk ever enables wifi calling let me know and I will be back. Thanks, Dana **

Your service is as good as Verizon. However, I do not like that I cannot access my voicemail by reading through a caller list, but have to call in, wait and listen for the prompts. Is it possible to access VM through the caller list? Also, I get a several texts saying PTUSA is being renewed each month; can I decrease the # of these?

Very smooth transition from another provider, no issues with service, price competitive, and seamless on the billing transition as well. Would readily recommend to others, including family and friends. Coverage has not been an issue so far, though I haven't traveled much yet.

I live in a rural area and my reception is considerably less reliable vs Verizon. Living with it now. It needs to get better. I was on verizon for the last 10 years with really good reception from Hiawatha Ks up into Nebraska and down to I-70 to the south. Going west it was good at least to 81 Hiway. Pretty dicey now.

Transferred from VW with poor service and so so reception and $50 a month. PT reduced my bill and I have really good reception in this area. Customer service tf’ed my # and facilitated set up with NO issues. Very professional and helpful to this day if I have a problem. I STRONGLY RECOMMEND THE SWITCH TO A CO THAT VALUES CUSTOMER SERVICE AND VALUES ISSUE RESOLUTION.

Great service with agents and good price especially by being able to choose different GB levels for 3 different phones. Also pretty simple transition from AT&T with the flexible time frames for each phone coming on board with Pure Talk.

Before calling first thing this morning to increase the likelihood of connection, I called no less than 5 times yesterday afternoon. 3 of those times I was disconnected by the system and/or transferred to the "survey" portion that is supposed to follow actual service. I tried email with no response, then tried using the private message feature on FB. I kept being told it would be just "one moment" and I would be contacted by a representative. NO ONE EVER CALLED. Then I tried to call again but ran out of time before closing time. I wasted about 2 hours of my life trying to just reach a representative.

Called for tech help for a problem. Waited on hold for 35 minutes to finally talk to someone who could not help me. Put on hold again waiting for the tech department but hung up after waiting another 10 minutes. Your service is not very good.

Over just 37 days of service, I was billed $172.92 due to my short term changes that I made to my plan to get more "data". This was due to the February 2021 Texas Freeze-Black out when my wifi was not available. This seems to be an unreasonable charge for 37 days of service and my reasonable use of data. I request a partial refund adjustment.

I am completely satisfied with Pure Talk! I have the unlimited plan, I can call anytime I want and get help from people that understand their job and my problem and they find quick resolutions. I can use my hotspot on my phone to watch a movie on my TV or get on the internet with my laptop. Their plan is awesome and so is every person I have worked with there!

I switched because of Rush Limbaugh's recommendation, and that you use the same cell towers as Verizon and the others. I had Verizon. Perhaps you do use the same towers, but your service DEFINITELY is not as good in the neighborhood where I live. I had excellent service with Verizon. I have sketchy service with Pure Talk - and I don't care! I would rather pay $20 per month for sketchy service than pay $45 for Verizon. And I do recommend your service to others, letting them know it will not be 100% like their current carrier, but that it is definitely worth it to switch.

I was on hold three times to reach the correct person which took approximately 3 hours. It was very frustrating. Because of the low monthly fee for Pure Talk, I choose to wait for help. Once I got connected to the right person, she helped me resolve the problem.

I'm very happy with my new service with Pure Talk and highly recommend to all my friends and anyone looking for a new mobile phone carrier. Customer service is great and the staff are very friendly and helpful with any questions or help with setting up your phone. That is if you need any help they're there to assist.

I do not understand why you cannot draft my account early each month. I get my SS check on the 3rd and I have everything come out on the 5th. That way everything is covered. This is not a difficult concept.

I have been with AT&T for over 24 years. I have attempted to work with them on numerous occasions. I contacted PureTalk & received better service, better pricing, & better connectivity. We went in to pay off a phone to transfer it over to Pure Talk from AT&T, they had no interest in working with us on contracts, pricing, or customer satisfaction.

It took the employees at least three weeks to have my number working correctly. Then they said that I can get $5 off to enroll in automatic payment, then they did not give me $5 discount. It also took too long of the wait for customer service. The people are not competent to handle problems and issues.

So far I am delighted with PureTalk's service to my area. I have no difficulties beyond those of my previous carrier, ATT. I am glad I made the switch to PureTalk. The transition was easy and good experience.

Many calls do not connect or are dropped. Pictures and any kind of multimedia does not send, and can not be received. Multi-person group messages can not be sent or received. Text messages and phone messages are sometimes received days later. Had an emergency and the calls never went through. Poor service. Let me be more specific - terrible service. Called several times. Nothing was fixed as described. Payment date keeps changing. I understand you get what you pay for, but the advertising was completely inaccurate for the plan I was signed up for. The only positive is the price. I have to use wifi all the time though, so not sure what I'm paying for, as I have zero bars at home.

Outstanding assistance every time I needed assistance. Everyone I talked to was extremely courteous and professional. Some of my problems could have been handled if you had a trouble guide with listed solutions for each model of phone. Or email them to me like one technician did. Extremely helpful.

I had difficulty initially getting connected and then again with understanding directions for voicemail. Also, hold time was a great frustration. A lovely, patient associate by the name, Celine, walked me through the voicemail dilemma problem I was having in a very clear articulate manner and I wanted her to be recognized as doing a good service for a senior citizen. Thank you Celine.

Consider having voice mail numbers (callers) appear in voicemail listing on iPhone like AT&T does. Transcribing voice mail would even be better. This is the only thing I find lacking in otherwise is an excellent service. Keep it up.

Pure Talk made it a breeze to transfer my service for a reasonable price. I actually have bars on my service. Live in a dead zone. I would recommend Pure Talk for any one cell line. No one gives you a deal for one phone line. I'm am truly satisfied with my service.

Customer service number inoperable. 611 took 15 min. Transfer to tech after short conversation another 15 min. Tech said she couldn't fix. Same a second time same day. Following day after on hold 45 min I was put back at the beginning. Wish I read customer comments before I signed up.. Will be in touch with the radio talk show hosts I PREVIOUSLY TRUSTED. YOUR CLAIMS ARE DISHONEST.

I love the savings over my previous provider and I cannot find any difference in service. With just two phones I am saving $100.00 every month. I very highly recommend PureTalk USA.. Their customer service is very helpful and always available. They even have some great phone deals.

Moved to Pure Talk from AT&T and very pleased with the the operation and coverage with Pure Talk. Their service staff was very helpful in providing the solution and the aid I needed with Text reception and sending. The problem was solved very quickly and professionally. Once that was fixed there have been no other problems. All of that and at a great price, saving about $100 per month.

Poor service, very slow in moving thru icons, battery service very poor. Since switching over haven't been able to get into my emails. How can we resolve these issues. Please give me a call at your earliest convenience. Thank you. Nilda **

The card that I used to create my PureTalk account was compromised and canceled. I got a text saying that the payment was rejected. Attempted to login online - had to re-set my password but the system wouldn't take it. 3 attempts. Didn't work. Got a text from PureTalk saying dial 611. So I called that. But it was outside of office hours. Eventually decided to make a payment on line instead of upgrading my card because your process was so frustrating.

I am happy with your product and the clearly defined tiers of service available to the customer. I recommend this product to my peers. PureTalk is GREAT! The SIM card portability is essential to reduce the risk of losing valuable data.

First off, your wait times for reaching an agent are awful. I had called 3 times about this issue, got through the first time in 23 minutes. Your commercials claim all US support. That is fine, but maybe you should hire more. The first person who tried to help me was pleasant and said I would get an email about the issue and that it would take about a day to resolve. Never got an email. Still not resolved. The first call was on 3/13. The second time I tried calling was 3/17. Waited 20 minutes, gave up. The third time was yesterday. The first rep answered after about 25 minutes. She could not help me and put me on hold for tech support. That hold wait was another 25 minutes or so.

The price and service of PureTalk, having phone and internet, for $20.64, is a great deal. In fact, after hearing on EIB just now about it, I posted a pro-PureTalk post on Facebook. Yeah, I had to space the letters in order that the post wouldn't be booted. Thanks, Paul.

Customer service has always been pleasant and easy to work with. My issues have been taken care of with great speed and courtesy every time. The value received for the pricing is amazing! I recently switched from AT&T to support a Christian-based company.

I have tried to use safari with “Maps” for address or directions, it will not open in the middle of town with 5 bars signal for talk. I have tried it several times since in different locations and get nothing!

I don't know whether it is Pure Talk or my Samsung phone. But I am having problems with my memory operating a full capacity most of the time which keeps me from downloading or reading texts which are longer than a sentence. I have deleted most of the apps on my phone to try and solve the problem, have added an SD card with 128 gig capacity to store my photos, but that has not solved the problem. My sim card is 16 gigs. When I go into the memory to see what is taking up all the space, the phone shows the memory is only 2 gigs, that that the system and apps take up 1.1 gigs, that 211 MB is reserved, and only 637 MB is available. The storage on the card is shown as16 gigs with 7.1 gigs consumed by apps but no indication of what is consuming the the remaining 8.9 gigs, only that there is 0 available space. I did not experience this problem when I was with AT&T and don't know how to solve it. Can you help?

Pure Talk is a great phone company, low price same service. It was easy to switch to pure talk just called, got new sim cards, gave pure talk agent old account number and then gave pure talk a credit card number for payment. Plus I got three free years of AMAC by just mentioning their name.

Service is great. Uses ATT towers. If any problems Pure Talk customer services helps to resolve any issues if any. Definitely worth the savings! I went from$120 a month to $40. A friend referred me so this month it was $20. No joke!

I'm very disappointed with Pure Talk. Upon signing up with pure talk the representative told me that they had very good service in my area. That was my only concern and in the past month calls are dropping and going on my apps is impossible. It's like they are constantly buffering. Then when I called yesterday I was kept on hold for one hour and nine minutes. The representative blamed my poor service on the fact that I had used all of my gigs but this started almost a month ago. This is the last month I'll be with pure talk if they can't fix this problem. But I will be talking with someone from pure talk next week if I'm not called back.

Service spotty. Cannot depend on it. Often texts do not go through, 3 hours later whole conversations show up. Painfully slow too often, can’t load web pages, even mail displays no connection. Unfortunately I need reliable service so back on the hunt.

I am not getting good service at my home. I do live in the mountains and service is spotty, but this is worse than when I was with another carrier. I am receiving texts a day later than when they were sent and have trouble having texts go out unless I try several times or move to a certain area in the house.

Periods of no signal While sitting in one location. Delayed in texting incoming and outgoing. Something up 1 hour or more. Low signal strength In metro area such as Lincoln NE. Phone doesn’t ring when call coming in probably due to fluctuate in signal strength.

This new service is vastly superior to Verizon where I resided for ten years. Monthly charges are highly competitive and service is BETTER than Verizon. I recommend without equivocation! Wait times could be improved but otherwise I'm delighted with the change!

I had a really hard time getting my phone set up. Customer service was never able to help me, in spite of 4 attempts. My daughter ended up googling the solution. However, sometimes data doesn't work, and sometimes voicemail doesn't show up for many, many hours. I use this phone for my business and can't afford to not be able to use data or rely on vm. The other phones in our family are working fine, and we are so happy with the price. If only my phone would work reliably, we would be very happy.

I often have to repeatedly dial the same phone number because I'm being told it is "Not in network," but after 3 or 4 or 5 tries, it then suddenly goes thru. I can't send texts with more than one or two mimes for some reason; OR send any kind of picture with my text messages at all, or, once again, they are declared "Unsendable."

I so far so good, so you offer senior discounts? Just curious. In the very beginning I had an issue getting something situated but it was fine and I spoke to many different customer service reps and sent me to technology dept. And was on hold Too long. Only thing I wish is you guys had a store local stores to go into if I had a problem with my phone and I had some questions about things. Other than that I would have rated you five star.

I am happy to have the chance to tell Pure Talk my extreme displeasure with my experience with your company: I was interested in lowering my phone costs as I like to travel internationally as well as nationally. I am using Verizon and my phone bill for 2 phones and international calls bounces between $100 and $200 a month depending on "overages", fine. Pure talk offered the chance to reduce my bill, so I could have 3 lines with one high data (this is off the top of my head, not bill), 1 medium data and one small data for approx $80. In essence, I wanted to port 2 numbers from Verizon and one Pure talk # which would be the small data cap.

Extremely satisfied. Recommended your service to my sister and brother in-law. Great plan at a good price. I want to do business with patriots who love our country and our Constitution. Mark Levin recommended your product, along with Sean Hannity, whom I respect very much. A win, win all around.

The phone reception seems satisfactory. I have been dropped a few times and that was never the case with Verizon. When I dial a phone number, I have seen it take over a minute for the thing to start ringing. That is not helpful when you are trying to make multiple calls in a short timespan. Verizon could handle dial outs in under 10 seconds every time. The frequency of unwanted call marketing has gone through the roof. I get calls from London, Singapore, British Columbia, and all over the globe with lazy thieves trying to steal my privacy and information. Your product is priced lower, but it is not as good as Verizon like you advertise. I suppose it is possible that Verizon is attacking your quality. I wouldn't want to compete with them. They are definitely a bunch of crooks. That is why I went with you. But for all I know, they probably own your company.

My credit for recommending customers has not been recognized by your company. I have recommended 3 people and they all 3 got phone service and I have not received my 20 credit for each one so next 3 months I should not have to pay my phone bill **. I am seeing if your company will respond and fix this issue. Thank you. Joshua **

Call blocking is not working? I mark number to block but continue to receive calls. Otherwise I am very happy with everything. There seems to be no difference in my being able to use everything else. I would recommend to anyone who asked.

I’m a pilot flying to every state in the United States. I have been mostly pleased with the service however there are often times when I cannot send iMessages. Sometimes if I turn airplane mode off and in it fixed the problem. But it happens too often for me to give a 5 star rating. Sometimes I can’t surf the web or pull email. So far I’m dealing with it. Time will tell if I remain a PureTalk customer.

The speed is good for the service and great for the price but the limits on high speed data is the only reason I only gave 4 stars. Once you reach 30 gigs the data speed is useless. Nothing works at all. Can’t even stream music. Would also be nice to get a location to walk Into.

My boyfriend & I went into a plan with PureTalk together and we both did think that because it so incredibly inexpensive that maybe we would have some coverage issues. But not at All!! We don't even see a difference from the larger provider we had before but we see all the savings. We also are proud in these trying times to support an American Based Company. We love the Service, Thank you Pure Talk.

The only drawback is that messages are not sent to iPhone and I need to dial phone to retrieve messages. The change to Pure Talk was seamless, very easy, service appears to be the same as the major carriers at Inverness half the cost.

I don't get internet access In alot of places unless I use public wifi. I don't have any voicemail at all every time I go to access it. It says "setting up visual voicemail please wait", it never gets done. Please fix these.

1. Monthly cost is excellent!

Service rivals that of AT&T easily. Truly, less than half the price per month. Very happy. It seems as though now we are put behind AT&T customers when it comes to texting. We get many texts hours or even days late, especially over wifi. Still glad we switched and would recommend all others to make the jump.

So happy I switched from my big cell carrier. The transition was easy and when I needed tech support they we're extremely friendly and helpful. I have and will continue to recommend Pure Talk to all my family, friends and colleagues.

I called 2 or 3 times to get phone set up to get pictures to send + receive but I didn't have another phone to use at the time. I still can't send or receive pictures. Now you want more words to describe the same problem.

When I was with AT&T my phone reception was 2 bars. I often had dropped calls. With Pure Talk using the same cell tower I get 3 bars and no dropped calls. I am really glad I switched. My phone bill is 1/3 of what AT&T was.

I am very satisfied with my decision to change my cell service to Pure TalkUSA. It’s the right price and plan for me on a fixed income. I see no difference in coverage from my last carrier. Thank you Pure Talk for your great service and affordable price.

Please, refer to the customer/tech support service logs for the list of technical issues. Can someone please contact me via email? I am not able to receive calls and when I call, the call gets dropped every 19 minutes so we never get any closer to resolution.

I got off a Verizon family plan to try PureTalk. I am glad I did. Just like the ads I hear on the Mark Levin radio show and podcast, the service is the same but for much less (none of the fees). I like that it is straightforward billing. I did have one issue with text messages not being sent or received. I called customer service and the issue was resolved during that phone call. Customer service was very friendly.

Have used Pure Talk now for approximately four months. I have had no interruptions in service. I called customer service twice and was greeted with a friendly person on the other line and my bill is cheaper than it has ever been for a cell phone. Pure Talk is a way to go.

Pure Talk to me is the best cell phone co I ever had. For 5 yrs Verizon ripped me off. They knew I’m disabled and on limited income. I had to give up a lot to pay Verizon and they would raise my bill without advising me.

Called customer service many times, twice was actually assisted. More often I got no customer service and your agent sounded like they were being disturbed and wanted to get back to whatever they were doing before they were interrupted. Consequently my phone is still not setup, people call me and get nothing. Thinking of dropping PureTalk and taking this phone over to T Mobile who will set it up for me.

I have an iPhone and now my visual voicemail is no longer working. I no longer get notifications when I have a voicemail. I have to manually call into to my voicemail to check whether I have voicemail. Also the voicemail system does not announce the date or time of when the voicemail of received.

Process was excellent. Customer Service personnel were very nice and helpful. Received my new phone and Sim card for husband's phone quickly. Assistance was available for set-up of phone. Was able to get new phone up and running in under an hour. No disruption to my work flow. Totally happy with service.

The price is obviously outstanding. I wish that there were more guidance for how to input the correct settings for different types of phones. It looks like iPhone users update those settings pretty much automatically, but for Samsung users like me, it is a huge ordeal. My wife and I had to scour the internet and try various recommended settings posted by others until we were finally able to find one that worked for us to send or receive any MMS texts/photos/etc. You would save a lot of people a lot of frustration if you would be more proactive in helping customers set these up right when they receive their new SIM cards!

Super value compared to my long term prior provider! Friendly and knowledgeable staff! Have not had any coverage issues. My wife’s 2gb data plan was adequate for her. I increased my data plan several times during first 2 months of use, and now have 10gb plan. Easy to adjust plan online.

I accidentally just a minor mix up with me getting used to my new payment schedule with Pure Talk. So I had to call in, fix it, and all was handled smoothly, as expected. Thank you Pure Talk for the service.

We’re very happy with the phone service and the coverage that we’re receiving from Pure Talk! Switching over to Pure Talk was an easy process, and if your present phone is paid off, unlocking it was simple too. Having been a great experience, we will, and have been recommending Pure Talk250 to our friends!

Talk about a painless experience. I called customer service & set our account. A couple of days later the SIM card arrived via FedEx. Put the card into our phone and a couple of minutes later we were up and running. My wife loves the service because when she calls me, my phone actually rings; unlike my new iPhone on another carrier. We went with ruggedized flip phones to make things absolutely bulletproof. That’s another story but our experience with PureTalk was wonderful. Can’t wait for the end of our other carrier contract!!!

We have used Pure Talk for just over a month. Took a few attempts to get the settings correct. First helper told me wrong settings. Would not use any data, only phone calls and sms texting. I think we have it all correct now.

We went over 3 weeks without services in the Apache County, St. Johns, Show Low. Springerville and not until we were just east of Payson AZ. We are very disappointed with the total lack of service. We tried in many areas where cell towers were located throughout these areas but no "bar" could be found and in one incident we really needed to make a call but only emergency "911" was available and unfortunately our situation was desperate but not to the level of an emergency. So we are really displeased with that situation. Absolutely no services for many areas of NE AZ and that is bad!

I got hacked and had to stop my credit card. It took 3 weeks until my new card came. I had over 1hr trying to get someone on the phone, total of 2 hrs trying, Never got through. Today it was it was 14 min until I got a person. Completed the update in 3 min. You need a call back option that most places, including US gov. They take your number and call back in the place you were in the queue.

The reception is sometimes spotty...from one bar (the minimum) to four bars (the best). Most of the time it is two bars. Also, no one in sales or technical support ever mentioned what would be involved in setting up my voicemail account until I called after receiving my SIM card. I made my purchase on January 7, 2021.

I wasn’t able to access my voicemail. Andrea was very polite and walked me through the process. I am now able to retrieve my voicemail. This is my reason for calling Pure Talk and I really don’t have anything else to add to this transmission.

The employee that helped me get started was very knowledgeable, professional and patient. The few calls that I had to make after I was enrolled were picked up quickly, and my questions were answered. I am extremely happy with the amount of data that I have.

Asked when came on board if I was ready to go and told yes but wasn't email wasn't working. Had to wait over an hour for tech support. Transferred 3x, had to take out sim and entered a couple of codes, still now my texts are coming very slow.

We have traveled throughout the state of Utah and have had very few service problems. We have also enjoyed very much the savings we are getting opposed to our old service. I really like the online account summary, we can check on exactly where we stand during the month. Customer service has always been kind and helpful.

The switch to Pure Talk was a bit bumpy for us. However, once we got "hooked up" with AT&T's network of towers, everything is going smoothly and we're happy campers. Our monthly bills - less than $60 for the 4 users in our home - are a welcome change from the high bills of our previous carriers.

I went from $77 a month to $30 and doubled my gigs. I have better signal strength than my old carrier and my work phone. The savings is going to set me up with a newer phone sooner than later. Hard to believe more haven’t looked into switching. I tell everyone! I feel like a sales person for Pure Talk Could not be any happier! Thank you.

We have two phones--a Motorola and a Samsung. When trying to use features of the phone the sequence seems to change. Accessing emails is different depending on when I try to use them---SAME WITH TEXTING. My wife good use a BASIC TUTORIAL in navigating the PURE TALK system.

I helped 4 family members and I switch over from Cricket. Besides spending probably 20 hours on the phone/fb message with customer service in the first month, our signal is much worse than before, we’ve had problems with data draining too quickly, pictures and messages that won’t load, calls dropped, slow high speed data, and more. I was excited to save some money and use the ATT towers just like Cricket, but with all the problems and complaints from my family, we’re switching back to cricket, a company I never had any issues with. I did a lot of hard work to switch but at this point I’m willing to do more to switch back.

We are moving the family cellular plans to Pure Talk. AT&T customer service is getting worse and worse. Pure Talk has been very helpful. Transition is virtually seamless. We like the lower cost and seem to have no problems with cell service. We are also getting more data for less money. Really hard to find something to complain about.

Sigh. I suppose one day I will receive the $ PureTalk agreed to send for my iPhone trade-in. It has been 3 months now, get with it. I have contacted them 5 times now and have received promise and promise.

Happy with the phone. The individual I dealt with was very polite and helpful. Knew what I needed but it took twice as long as it should have to get it. When fedex says 2 day delivery that needs to be the case.

My main gripe with my previous service provider was that I was getting a lot of dropped or non-connecting calls. I haven't had that kind of an experience with PureTalk. I have the same signal strength without the incomplete or disconnected calls. I also don't have another bill to pay. I just pay off my credit card every month (as usual) and my phone bill is covered.

I was a little fearful about dropping Verizon after 17 years. The thing I continued to hear was that the coverage and service was the same as the Big carriers. Well Pure Talk has delivered on the promise and the Price is GREAT!

I love that my new PureTalk service is just like what I had with AT&T as far as coverage. What I really love is the fantastic customer and technical service. I've had to call three times to reconcile MMS sending/receiving problems on three different phones. Every time I call, I get a competent, patient tech person who is just about as kind as they come. I'm saving family $70 per month by switching. Wish I had done this a long time ago.

As a new subscriber (3 months) PureTalk USA has exceeded my every expectation. I have the same reliable service I used to pay far more for each month to one of the big three phone service providers. I love that PureTalk allowed me to cut ties with a huge corporation whose political and social views I don't agree with. Also, I needed support on two occasions and couldn't have been more pleased with PureTalk's professional, knowledgeable representatives who quickly took care of my issues. Thanks PureTalk USA. I'm recommending you to all my friends and family members.

I received the PureTalk sim card. I made mistakes installing. I called the operator who said she'd cancel the first phone# and she'd issue a new phone# and sim card and said I'd be credited. I installed the second sim card with the new phone#. The first phone number was not cancelled and I was billed for two lines. I called again and she cancelled the first phone and made out a ticket. I see no credit for the first line. Thank you.

I tried for hours to contact your customer service through both numbers and using the website. There was never any answer and your website isn't user friendly at all. It's too complicated and limiting.

Switching to PureTalk was not only easy, it was a great decision. The service coverage just as good as the high priced providers. The big difference is lower prices, no contracts, and they support conservative values that appeal to me. Thank you and God Bless PureTalk!

My son is still unable to use data on his android phone. I wish it was easier to figure out how we can fix this. Waited 45 minutes on hold to set up phones, but personal was nice. Would like a text back if possible about data set up.

I switched from Verizon. I'm happy with the cell service, I've not noticed any coverage change. I very happy with your customer service. PureTalk's customer service far exceeds that of Verizon. Thanks for making the transition easy. Thanks you. Thanks you.