PureTalk Reviews

I get an "unregistered number" response every time I try to call any of my banks (Discover, Wells Fargo, EECU, and Bank of America). My wife's phone (AT&T) calls the same numbers with no problems. Other than that, your service seems fine. My phone doesn't work inside the house, but it didn't work at home when I had AT&T either....

It's about time someone cut through all the red tape and offer a service for those of us who know how things work. I'm retired now, but as a former engineer by profession, I also consider myself a super techie since around 1965. Thank you for the flawless (so-far) quality of service that I have experienced.

This is my personal experience and opinion: A failed trial SIM card, utterly uncaring, inflexible big corporation-type customer service, made our experience with PureTalkUSA an exercise in time-wasting frustration. We called for and received the PureTalkUSA trial SIM card but when we tried it, it did not work. The problem, said PureTalkUSA, was Verizon's. Thus began extended discussions with Verizon who said, not surprisingly, the problem was with PureTalkUSA.

Great service, clear calls and I save $10 a month. I am on a fixed income and the savings makes all the difference! Told family and friends about the service and quality of calls! We are very happy with the change to PureTalk!!!

My phone service is consistent. No lost calls or "can you hear me now" events. Data response is fast and reliable. Very satisfied with the service, and the low price is a bonus! Finally, it's nice to talk to domestic customer service agents.

Poor coverage in the area of Green Bay Wisconsin ¹ bar signal. At only 3 bars signal strength. Was suppose to be on AT&T towers. I had AT&T prepaid for years and had excellent signal all over the state. I am I believe going to switch back to that.

Signing up for the iPhone and switching service is “not a contract.” Data and high speed was never explained. I understood that I would not run out of data. Three times I had to ask for data to be turned on. After waiting for a half hour each time I was told the what high speed data was various explanations why I could not connect to the internet.

So far we have been happy with the service and connections. If I had a complaint it is the phones. We got iphone SE and find that I do not like iphones and it seems to have glitches as well. Not sure if the phones are 2nd class or if it is just iphone. I also like to pay my bills and not have them come to a credit card, but it is the only way they would set it up. Service has been been good so far!

The first month was great, but on the second month, 1 of our 4 phones started having occasional issues. Occasionally that phone can only receive calls, not call out. It doesn't happen all the time, but when it does it's frustrating. She is in contact with customer service to fix the issue.

When three of my devices were not working properly I called customer service. After waiting on hold 50-minutes (no kidding), i got a CS person who seemed in a bad mood at first. After some friendly chat she became personable. In this, my first call, I asked why my Internet was not working. She said it won’t recharge until the 16th and there was nothing she could do about it. I had 9 or 10 days before the 16th when I would go without Internet service (It was so slow. It was inoperable). I called back the next day and was told to reset my network preferences. I said we would be disconnected. She said she would call me right back in 2-minutes. It didn’t happen.

I am having trouble with consistency in service. Sometimes it will work in certain places and other times it will drop calls in the same place. These are places I should not be having trouble with any service. I talked to tech support once and the calls quit dropping, but now the data is very slow. Last time I called tech support the gentleman was very helpful, but I had to wait on hold for over an hour to get in contact.

My on-boarding experience was a bit rough. There were multiple issues with both my and my son's numbers, but they were resolved and since then everything has been great. I appreciate the savings and the fact that you advertise/support conservative radio like Hannity and Limbaugh.

Getting the phone was a little difficult. One, the "helper" on the phone wasn't sure of all the ins and outs. Then it wasn't clear that I wouldn't get the significant discount unless I signed up for massive data. Third, it said on the package that the sim card was already loaded, when it wasn't. Fourth, there were no directions for loading the sim card. (It was fairly difficult to open the little "drawer"). All that said, everyone on the phone that I spoke with were kind, helpful, and respectful. Also, despite the misleading website, I still feel I got a good deal. I am amazed that the phone works in places that I didn't have reception before. However, it didn't work in the White Mountains (Alpine AZ) when my friends' Verizon phones did. (I wasn't too worried about keeping in touch, so it didn't matter, but it might to others.)

Intermittent calling. Intermittent internet. Hot spot never worked. AT&T APN settings given never worked. Cingular settings are the only ones that work. Does not work as a true AT&T customer would being on the AT&T network.

Very helpful and responsive staff made it easy to switch from my other provider. They explained exactly what I needed to do, and they did everything they promised - when they promised it! Saving tons of cash every month. Wish I had switched sooner.

So glad I switched to PureTalk USA. Reception & clarity is similar with Verizon. Service is similar to Verizon. Cost is much lower than Verizon's!!!! I was looking for a lower cost, similar service plan, and PureTalk USA has exceeded my expectations.

So far so good. Would like to have call waiting, was told it was in the works. Especially like the customer service, very professional and caring attitude. Waiting for my Military discount to take place, have sent copy of Mil Veterans ID Card..

I can not open any MMS texts, I can not send pictures or receive. Worst of all I am paying for 20G of data that I can not use. It stops at 2G. When I call it takes quite awhile to get someone. I am seriously considering going back unless something is resolved in the next 2 weeks. I work 2 jobs so my time is valuable, I don't have time to be on hold for 15-30 minutes for a tech and spend that much time again. With Straight Talk at least it was activate your phone and it worked the way it was suppose to. David "Allen" **.

The signal strength on Pure Talk is very poor. Half the time I can't receive calls & the other half I can't call out without going outside to get a signal. There is a delay with getting emails & text messages.

Hello.

I would be more happy if the discount that were talked about were applied without having to call in. As with everything/every business it seems that the wait times are high. But At least Covid-19 will go away after the election (when it does, it is proof that this was mostly political) **.

You helped me understand my bill and I had paid twice, and so you refunded my money....and my account was only 30 dollars. Now my credit card was denied and it's Aug 9, and I tried to call 611 and could not wait 10 minutes....so it was easy to go online and correct the card info, hopefully I will get this all done so I can get my data again.

My wife uses the service most often. I mostly use my work phone. My connection with her is unreliable. I have sent her text messages recently and she has not received them 20-30 minutes later. There are times when she and I couldn’t connect at all.

I was sold a bill of goods. Promised coverage, a lot of data, and quick service. NONE of these promises was true. First, the service, My wife, and I sign up and then we find that Puretalk was offering a new phone. However, since we already signed up we could not get without canceling the new plan we already asked for. So we did that. The next day, we signed up again and got the new phone in another deal. 3 days later 2 new SIM cards arrived in the mail and 2 more days later a new phone and 2 more SIM cards arrive. Believing that the first set of SIM cards are no good, I proceed with the more recent SIM's I install them and the phones will not activate.

My phone's data was not working. I did get it fixed. In the meantime I bought a "new and improved" phone through Puretalk. The new phone did not work. I returned the phone through FEDEX, transaction number **. My account was not credited with return of phone. The service now working is good. Thank you.

I signed up for PureTalk service and not given the AMAC promo of 3 yrs of AMAC membership or the 500 MB of additional data. I contacted customer service multiple times and was told the promo would be given to me. I have not received the promo as of yet. The latest person I talked to was (supervisor) Itzel on July 15th. 2020. She said she would call me within 72 hours. I have yet to hear from her. I have since given up trying to get what I was told I had coming to me, as I had spent a lot of time sitting on the phone. I am not sure why they treat new customers this way. Thanks for the opportunity to voice my experience. Paul

When this service is working, it works well. However, there are enough times when my phone either drops calls or will not dial out that I can't rate it well. It often doesn't give me service in my own living room! And there are several places in which it says I have service, but will not send pictures (MMS) via text. What's up with that?

The prices for the various packages are much better than my previous carrier. Although I have found that I don't quite get the coverage I had before. Accessing the internet via mobile data is problematic. I have found it best to simply use Wi-Fi for internet access.

I have been very happy with your service so far. I am sorry I do not have the order #. The reason I changed was because I was not happy with the other company. I just bought an Iphone and I needed a good phone service that would not charge me a lot of money and one that would not charge me hidden costs.

Had to go to Facebook to get customer service which was very good. Trying to use phone was a nightmare. Very similar to but not as good as the IRS. Now you want a longer response for my review. You sure know how to irritate your customer.

I am very pleased with Pure Talk. I would recommend it to anyone. Couldn't have done it without the customer service, they were great. The girl knew exactly what the problem was and knew exactly what to do. Well trained staff. Thank you for the help.

So far I am satisfied with Pure Talk, USA. I am very thankful for good cell phone service at an affordable rate! I heard about Pure Talk through Dave Ramsey. It is certainly helping my family to save money on our phone bill. I will happily share with my friends and family when they're looking for an alternative phone service.

My only complaint is the extremely long connect times on phone calls. Some are made quickly, others actually time out and I have to call again. I am a light phone user, so this is not a deal breaker for me, but I had an emergency, I'd be concerned.

I'm very happy with Pure Talk. The service has been great! When I call, I can talk with someone who is actually an American that talks fluent English. The people who answer the phone can solve your problem or get you to a person that can.

We were using AT&T previously, and PureTalk uses the same towers and connections. Locally we have seen no difference in the service, and we have experienced some out of area service and it too is the same. This changes is saving us much money monthly. Couldn't be happier.

The price is right but the service leaves you wanting. I previously had Verizon and had phenomenal service everywhere which awful customer service and high costs. With Pure Talk I’m paying 2/3 of my old Verizon bill with better customer service, but pretty poor reception service. It seems that you get C or B grade reception for the discount. I experience frequent calls dropped and lost data in areas under Verizon that had great 4/5G service.

Our Cell calls have been fine. The data seems a bit slower but I’m not a heavy data user. Overall I’m pleased especially when factoring in the savings from our experience with Verizon. Our bills with Verizon were about $140/month/2 lines. Our bill is now $92/month for 3 lines. That is a significant savings.

Great service, easy setup. Much cheaper than competitors, without sacrificing service. I love that you can choose different data plans for different numbers. My kids use way more data than me, and now I don't have to pay for data I'll never personally use.

We have spent at least 10 hours on the phone with your employees, and another 8 hours with son and master degreed teachers trying to get this phone set up. At first it wanted our Apple password, lately it wanted our Google password. Several times it said there was no SIM card in the phone. I plugged it up to charge today and the screen went dark. Can't read the screen. What a mess!!!!

Great service, great price. Saves me $ 50 plus dollars and I can continue service with data and not have to pay more for increased data. I was able to use my Droid phone. The tech support has been fast and helpful.

I do not receive texts. Several friends and family have text me multiple times and I do not get them. Or when I do, they are from the previous day. Photos are the worst. I can send, but real slow or no incoming.

I had considered switching to Pure Talk USA for months prior to switching. I heard of them on a national syndicated conservative radio talk show. I had been with my old phone company for 15-20 years. The service I had just kept getting worse and worse and I had enough!! Now I wish I would’ve switched when I first hear of Pure Talk because the service is the best I’ve ever had with any phone service ever!!

Since I switched to Pure Talk there have always been glitches with our phones. Even when I bought a replacement phone, the transition was not smooth. Also long hold times on the phone and not clear and vague instructions on directions about transitioning.

Switchover was quick and seamless. It's only been a couple of months so far, but if it continues this way, I look forward to a long and happy relationship with Pure Talk! My only complaint would be the coverage holes that all of the carriers have in this area because of tower locations.

It's my understanding that the poor connectivity is because PureTalk uses AT&T towers. AT&T will ruin your name as their services are the very lowest available these days. There is also a hesitation on my iPhone 11 when I touch to call a number or some other touch commands.

While I was testing out your company for my family to switch, the data was very fast and I had zero issues. Then when we signed up, after only a couple of days I noticed that it was very slow!! I had never had that issue with the other company we were with, and PureTalk presented itself during the trial period as A company with very quick, reliable internet and data. I feel that this was dishonest.

I am very happy with my PureTalk USA cell phone plan. I am saving money, and I get great cell phone service (including mobile data), including in less populated areas. The customer service is also excellent. I have had a really great experience every time I have talked with PureTalk USA customer service representatives. They have been super nice and helpful. The process of transferring over to PureTalkUSA from my previous cell phone provider did require some time and effort, but I was able to get all the help I needed by talking to PureTalk USA customer representatives on the phone.

I expected MVNOs to not be as fast as the Tier 1 network they subscribe to. I.e., AT&T MVNO service is typically not as good as with AT&T directly. However, I have found PureTalk to be every bit as fast as AT&T (using a relative's AT&T SIM for comparison in an iPhone 7). Not all AT&T MVNOs are equal. I had left PureTalk to go with a slightly cheaper MVNO and the signal strength and data speeds were significantly worse, so I returned to PureTalk.

I’ve been trying to get my MMS text service to work correctly for a few weeks now. We’re on the second ticket to ATT now. ATT finally sent me a MMS test text last night. I responded that it was received but haven’t had any other follow up yet. Another problem is when speaking to tech support, if I get we get disconnected, they never call back.

Love the signal strength. It's weird because when my phone rings my wife's phone rings also. Same with text messages but reversed, when my wife gets a text I will also get her text on my phone. We can live with it if we have to. I called to get it straightened out and sat on hold until I finally gave up.

GREETINGS: We have dropped calls daily and various locations. We can't make calls from some places right in Manitowoc. Service between Manitowoc and Sheboygan is very poor along Hwy 42. We are looking to switch. We are having difficulty communicating daily. Reed

The conversion from our previous carrier to PureTalk was seamless. We have not noticed any difference in reception. The only difference we noticed was our voice mail does not show who called. We are grateful for the price reduction from our previous carrier.

But they were able to help me get done what I needed to, although kinda slowly and not so friendly.

I've been with PureTalk USA going on three months. I did have some trouble with the initial set up but was able to get the technical help I needed. Since then, I get as good as or better service than I did with my old carrier but for half the price.

I swapped from Verizon to PureTalk on June 8. I was assured my cell phone coverage would be identical OR better plus my cost would be less than Verizon. Cost is better, yes! Unfortunately, my cell reception is poorer than what I had with Verizon. My wife still maintains her cell on Verizon so it's very easy to compare PureTalk coverage to Verizon coverage. We have family in SW Virginia where cell tower coverage is negatively affected by the mountainous region. Nevertheless, her Verizon phone has active reception for 20 minutes longer than my PureTalk phone as we drive to her family's home. I wouldn't be as disappointed if my salesperson had been more forthcoming about the reduced reception.

I love your service! I left VERIZON after many, many years! I was constantly getting overcharges & a higher & higher bill. The service on my calls was horrible, calls dropped, apps not working. Since I switched to PURETALK USA, my service is perfect and my bill is very affordable. Thank you PURETALK USA!

Pure Talk uses AT&T and I get service where my Verizon friends do not. This is the best service out there for the price. No sense in paying more when you can get AT&T with puretalk for less. You will not be sorry if you use this service.

Been with PT for about two months now, and so far so good. Their customer service seems to be good. There are times, however, when the wait time is a little long, but other than that, the service is good.

Too long to respond to a customer's call. I have had PT USA in the past and had great customer service. I will be returning to Cricket Wireless. Cricket Wireless has better customer service and flat rate per month. I will not recommend your wireless service any longer.

I am not getting 4G LTE on my phone. My service lags in areas that the phone should perform at the 4G LTE level. I upgraded my plan, but I am still having some issues with the performance. I choose not to upgrade again.

Iphone free was motivation and I like it and also that I was not spending anymore than I had previously spent on service. But I have better service than previous (better reception) and a phone with increased function. Company begun by a veteran was a plus.

Great customer service, easy transition of phone numbers, great cell coverage and data plans and great rates!! Pure Talk has been a great cell provider for me and my children. We are so glad to have switched over! Would highly recommend to anyone!

As above, that is unacceptable on every level. L you wouldn't stand it for a second. The excuse your people gave for this is laughable and not credible. And you can't do anything about it. Had I known that I would be expected to put up with this I would have gone with another carrier. Does the agreement say that I might have caller ID with someone else's name? If I can't return the phone I'm gonna make it a centerpiece of Youtube video.

I am 82, have a cell phone which basically stays in my purse to use for an emergency or on the kitchen counter to recharge! However, I am glad to have found PureTalk as I was paying a LOT more on a monthly basis for my provider so I am definitely saving $$$.

I live in Hannibal, MO and when I am in our downtown area each weekend, my cellular signal cuts in & out.... And when I do have signal, it only lasts for 15-20 minutes & then can be gone for 30-45 minutes. Also, I cannot find a method to contact their "help desk" or "help ticket" people to inform them of issues like this....There's nothing on their website to help people experiencing issues....

I have spent 7 plus hours of telephone time with at least 4 techs to try to get a phone to work with no phone operational.. I am not a tech person, I expected to open the phone, call and have an operating telephone, not to have to be my own tech by installing the card, with no instructions of how to open the phone and install the card. I very much want to be your customer, but I need my phones to work. I would like to return them so a tech person can see them in person and get them to function.

I was in an area of North Dakota for the first time since I switched to Pure Talk, and found that I had no service. I was on the understanding that Pure Talk has coverage in 99% of the country. So it was disappointing to find out I had no service when a co-worker that has Verizon had service throughout the entire area.

Best service, best prices, and BEST customer service out there. I would recommend Pure Talk to EVERYONE I know. I am saving at least $30 per month using Pure Talk over my previous provider. We have 2 lines. My wife is also very satisfied with Pure Talk.

Most of the time when on on WiFi My phone is useless as I can almost never use the 20g of data. It never connects. It seem that Pure Talk will not use Verizon tower. And as they control most of them in the area.

No service in great Cacapon WVA. Have to ride around to find services. Was told you use AT&T towers on the mountain. Not happy. If there is something that can be done about this I would like to know or I may have to change service.

I called in to get a line added to our account. I must have called the New Service number because he could not add service to our account so he transferred us to Customer Service. They answered immediately and took care of the addition quickly. For comparison, I spent 5 hours, mostly on hold, recently trying to get my Verizon phone transferred from Business to Personal line. Each person said they could only do one thing and many said they were the wrong department and transferred me to another wrong department. Thank you for your great customer service.

I changed to PureTalk from ATT due to the cost. Using their towers for good service out in the Tx country I get the same coverage for less money. I had a hard time getting PureTalk to "authorize" our 2nd phone to allow that like to send text. It was frustrating going back and forth between PureTalk and ATT each saying that it is the others responsibility to correct the problem. After almost a week the problem was resolved by PureTalk and we were able to send text messages. That is why I rated my experience as a 4. The service is equal to ATT and I can use the money saved to help St Jude.

It is absolutely the very best thing I've ever done getting a cell phone & service! The only thing I am disappointed in is me. WHY did I wait so long after hearing Dave Ramsey talk about PureTalk USA on the radio? I am telling everyone I know how great your cell phone service is! Your company is the BEST!!!.

Rep was very efficient and friendly. Resolved my request quickly. When I began service, I did not get my wife and my phones on the same account. Rep took care of the situation in one call with a minimum of problems.

This is my second time coming to Pure Talk after going to Sprint then AT&T. I grew tired of AT&T because the plans were just too expensive and the phone service began declining. I was paying $200 for crappy service. I decided to return to PureTalk because of their affordable data plans and because they don't charge you a lot of taxes like AT&T does. I believe AT&T sets up their bills in a way to confuse you so you just give up trying to figure out what you're paying for. Now with Pure Talk the bill statement is easier to understand. I wanted to also recognize Ariana from the Porting department. She was able to expedite the phone number porting process and that truly helped since I needed my parents phones to work immediately. So far the service is good and I am definitely content that I'm saving over $100 with Pure Talk.

Could not keep connected. Worst service I have ever had. My wife did not have same problems. Kept saying bad sim or invalid SIM card. Most every time I called I was told that either SIM cards worked and not. Not intermittently. I left because of bad experience! My wife is still with you.

The wait time on the phone is excruciating.... 30-40 minutes and then you are disconnected. Start all over again. You are advertised as just as good as the majors.... YOU ARE NOT. Can't find anyone to get answers and when you finally do, setting up the phone is way more involved than you advertise. I was an ATT customer. Very tempted to go back. No one tells you before you sign up that you can't call or text into Canada. This is a standard ATT service. It costs $10 more with you and is considered an add on service that you have to dial a bunch of numbers before you are able to dial the number that you need.

The only issue I've encountered with my new cell number is receiving calls and texts from people and institutions I don't know who are asking to speak with the previous owner of my cell number. Is there a way to fix this?

It’s a good service, well worth the cost, and a great alternative to the big guys. The connectivity speed is a bit lacking when I compare previous Verizon 4G/LTE to Pure Talk. I do not believe I am getting the full strength of the available bandwidth most of the time given the speed and responsiveness of my phone.

I tried to cancel my account but the online system doesn't recognize me. Also I emailed to have you cancel it for me but haven't gotten a response. Our number is **. Since we relocated to Oklahoma we don't need this phone number any more.

I previously had AT&T cellphone service. There were some times when we didn't have a good signal here at home. But with Pure TalkUSA, there have been MORE times here at home when the signal SEEMED to be OK, but we just couldn't get connected. So I don't know why, especially if you're using AT&T network.

I am very satisfied with Pure Talk. It is very comforting to know that if I ever need to call your office I know that I will be speaking to someone in the United States. You alert me regarding screen time. You are so gratefully appreciated.

Great Customer Service. From helping me get a very old cellphone set-up for service to confirming that a newer cellphone would be sufficient for the website I used the most and then helping me get set-up on that phone. And once again assuring me that 2.0 GB was more than enough data for use of the website I use the most. In fact, I've never used more than 1/5 of that amount per month.

Multiple problems. Everything should have been configured when we set up service but wasn’t. When I called for support, on hold for almost an hour. My new iPhone SE is defective and I have to take it for repair! Pretty miserable experience so far. I hope my experience will Improve in the future.

My new Samsung Model SM-A102U1, Serial number RF8N40XFMKA often won't acknowledge when I touch screen to indicate numbers or actions. It doesn't matter how hard or soft I touch it, it just doesn't want to respond. I've lost calls and had to redo things because it. It replaced an older Samsung. Your service is great but the touch thing is driving me nuts. I almost wish I hadn't gotten this phone.

I have had no issues whatever with my service from Pure Talk. Setup was a minor glitch because the instruction card shipped with my new IPhone SE said that the SIM card was already installed. When doing setup, the phone home screen showed "no SIM". A call to tech support got me through SIM card installation pronto. I had never done that on a phone before. I've had no coverage issues, no dropped calls, no problems since then. I'm glad I switched to Pure Talk. I'll check if any coverage issues once I get out of the metro area (Detroit) this fall. I recommend Pure Talk and the great pricing and service to anybody looking for a change from their current provider.

I enjoyed your service. However with my job, I go into a lot of rural areas. Unfortunately your service was not available in those areas. Sorry I had to leave but I really needed coverage in all areas. Maybe I can come back at a later date. Thank you.

Pure Talk at the beginning supports iWatch and charges me for that for data and my watch says PT does not support it but still charges me! Fraud! Very poor reception. Cannot use at my place of business. I have to go to my parking lot. Inconsistent signal strength. Takes 4-6 hrs to receive emails. Poor service - verified whether they will follow through with this customer.... All Talk? No action?

After activating I did not get the phone number because I was doing it for somebody else. Rich has not allowed me to cancel my account and which the company has charged me over $100 and nobody is actually using the Sim or the phone number. Waste money. Company needs to better better look better like ways of getting hold of them.

I was a little hesitant to make the switch. You know the saying, "sounds too good to be true". Well, I am still waiting for someone to pinch me but it hasn't happened yet. Finally, a phone service provider you can't say no to. All the pluses without the minuses. How can you go wrong?

I don’t know if it’s the phone malfunctioning or the service, but it is not up to par. Sometimes when I touch some sections of the phone, to type for instance or change screens, I get no response no matter how I tap. Other times the letters in a word are separated or missing altogether when I type. And, I’m not able to edit (divide to correct spelling) a word by touching the word. Screen won’t let me separate the word, instead selects the whole word to cut. Also, voicemails can come in very late... Too late to be useful.

Customer service and technical support are located here in the USA, and they are friendly, patient, knowledgeable, and speak fluent English. My rates dropped tremendously over my previous AT&T bills yet my phone signal is strong and consistent = no “dead zones”. (Not to mention I got a much more elaborate/larger monthly plan with PureTalk). Couldn’t be happier with PureTalk USA!

Has worked as well as previous provider! Good phone coverage in a rural area. Sometimes slow on sending texts, but sends without failure once "finally connecting". Great price. Have referred friends and would add a second line if needed, without further consideration.

Friends and business associates kept telling me that my mailbox was full and they couldn't leave me messages, so I called PureTalk Customer Service. Within 2 minutes, my Voicemail issue was resolved thanks to the impeccable training and listening skills of your wonderful service tech. I'm a PureTalk fan!

Group texts do not come through until often several days later (if at all) and then some will be missing and out of order. This even with 4+ bars of LTE service. The technical help desk has essentially been impossible to get in touch with. I've waited on hold for long periods of time until I was able to wait no longer due to other obligations. Extremely disappointing after being endorsed by Limbaugh, etc.

For the most part I am thoroughly disappointed due to the fact that I for over 90% of the time was unable to make or receive calls. My at home business depends on good quality phone service and I didn't have that at all. I'm not sure how much money I have lost due to unreliable phone service.

Love the price, but two of the lines on our account that use Samsung phones cannot group text, and basically they gave up trying to get help from Technical Support after numerous calls and new Sim card sent. Last remedy was to have AT&T call them to resolve, but that never happened. If your service is this problematic, not sure how you will ever grow the business to where you want it to be.

My phone gave me fits for months after buying a different phone through private sale. It caused my phone to go crazy (can't describe), drop calls more than usual, no data. I reported and it was even worse. That's when I started not having Mobile Data, which I only use when absolutely necessary. Just this week, I called again and the Tech. Had me set up the phone as a used phone. I can't remember exactly what it said, but that is what it meant. That told me Puretalk was punishing me because I didn't buy their phone. I almost changed companies. But after getting the correct setup, things improved, but I am, as yet, not a happy customer. Also, the Tech was not friendly at all. If this was done to me because I have an outsider phone or the cheap plan, shame on Puretalk. This is the best I can do with my income.

I bought my cell phone to have as an emergency phone. So far, I have not used it for an emergency, I'm happy to say. I just don't know how to use all the features on the phone, and if I could give Alcatel one suggestion it would be to not put the camera button right where a person will hold the phone. I have taken pictures by accident. Waste of battery power. The customer reps. I've talked with were pleasant. I wish the manual came with the phone. I'm glad PureTalk is in the USA. PS: That's my confirmation #--can't find the order number--maybe I don't have it any more as I got the phone in May.

I am simply responding to an email survey that was sent to me. The reason I chose neutral for my satisfaction level is as follows... Although I am very happy with the price and cost of my service, the service itself is definitely subpar to Verizon. It is certainly adequate, which is why I have stayed. Calls drop more often, coverage is not as good, connections times lag, texts take longer, etc. These issues are not detrimentally bad, but definitely noticeable. The commercials saying it is "the same" service as the big guys, is very misleading. I like that it is US based. The representatives are certainly friendly, however were lacking in technical ability/knowledge. I was mislead on multiple occasions about the visual voicemail feature. And little support was given to fix the issues. I will stay with Puretalk for now in hope that service will get better, and tech support becomes more better equipped to handle problems.

We are very pleased with the service you are offering and have no problems. I have recommended you to others who are with Spectrum and have had problems and prices go up and they are retired. Your people are very helpful when we had problem with my husband's phone when adding it to your account. We were ATT for many years.

The company sent a step-by-step process to fix the issue. It was very clear, easy to follow and fixed the issues I was having. I am very pleased with the customer support and the fantastic price of this service!

So far, so good. Two issues: 1) Coverage at my home is minimal, only one or two bars. 2) When sending photos via my phone, it usually take a couple of hours for it to reach my mailbox. Having switched from AT&T, it was almost simultaneous.

It's a bit pricey compared to Straight Talk who was my carrier. However the plan itself is a little better than the one I had. The coverage is excellent. All in all I'm quite happy with Puretalk. The iPhone is taking some getting used to. I prefer Samsung android. However the ignoring unknown phone numbers is truly the coolest feature I've ever seen on phone. It's wonderful not to be plagued by telemarketers. Give Apple a pat on the back for that one!!!!

From the very beginning there were problems, with countless hours on hold, dropped calls, no call backs, terrible service coverage at home and to top it off I was seen as a previous owner on caller ID. The only enticing thing is the price, but the frustration made me gladly pay the extra money to a competitor that actually lets me get calls at home without having to go outside to have service.

Can't get through the line to even get activated and no one gets back with me about my account number and pin to port my number back out to a company where a person actually answers the phone! You are a business, no? No one answering the phone, no one returning emails? Seriously? Absolutely the worst provider ever. I have to use an old phone just to have any service while I wait for the response.

I know that the guy that started this company was a member of the military and I'd like to say thank you for your service! Also, thank God for conservative talk radio and podcasts or otherwise I may never of heard about this company. Your service is great and the value is very good as well. I have shared with my family and friends what cell provider I use and I will continue to pass it along.

I ordered phone service and a phone four days ago with 2 day shipping. 1st call to check on it, I was told I would get it later today. At 5 PM called and was told that it hasn't shipped and if and when it does I will get an email and the shipment in 2 to 3 days. I then requested to speak to a supervisor. I hung up after 20 minutes on hold. Guess I will try again tomorrow.

Service is good. Signal is strong. Wi-Fi calling capability for Android would make it exceptional. The Wi-Fi calling feature works great for Apple iPhone but it is not available for the android. This is unfortunate. Please make this feature available as soon as possible.

My signal is not all that good as compared to my old Verizon phone i7+. I live in a part of the state that not that well for any phone but the ATT is not as good. Sometime I can call from my house for example and the next call may not go out at all or it connects but cannot take to the other person. It is similar in the city of Albany Ga at times. Overall I am satisfied.

I joined PureTalk about 3 months ago and for the most part I have been happy with the service although I have not had a chance to get a true feel for the service in the midst of the Covid-19 travel restrictions. I did have one time this weekend where we were at a park in town and I had no service and I missed a very important call. So far that was a minor inconvenience considering the money I am saving.

I am very disappointed with the data rates I'm seeing. I switched from AT&T to PureTalk, so I'm using the same towers I had with AT&T. I see regular dropping of my regular streaming service (iHeartRADIO). I see dropping of the stream at least once or twice per hour and the drop lasts for 30 seconds to several minutes. My phone never shows that my connection is 4g, shows LTE+ instead. I'm actually considering trying another service to see if it gets better. I like the price of Puretalk, but I listen to iHeart every day and am sick of the data drops.

All services available for moderate pricing. Easy and quick changeover. I like knowing how and being able to choose how companies use the funds I give them over and above the services I pay for. I don't like paying for politics I don't agree with.

It takes my wife 12 hours to sometimes receive a text on her iPhone. I have to reboot my phone to sometimes get coverage. We had AT&T before. As I understand you use AT&T towers now. So why the problems?

Very happy with the switch. Fast and easy is what I loved about it. Thank you for your service to our country. My whole family is using your service and have experienced no problems. All plans are flexible and great.

NO information is available online about setting up voicemail with PureTalk. I called two times because on my new iPhone 11, I cannot use the Voicemail option. The representative was less than helpful. I told her the call never connects if I use the voicemail icon. So I have to dial my whole freaking phone number, wait through all the crap information and THEN retrieve my voicemail. If this is the only option with PureTalk, it does NOT make me happy; as a business person, it's a huge waste of time. And what is the point of spending a fortune on an iPhone if you can't use a simple feature like the voicemail button?!

When we were having problems calling on our new phones the tech department led us through the procedure to set the correct codes to remedy the situation. We have always had very professional and courteous and knowledgeable associates helping us.

I've been with T-Mobile for the longest time, and while they tout having large 4G coverage, I've never been able to utilize it where I live with so many dead or low coverage areas, especially at work. It's been a breath of fresh air being able to have top notch signal and data coverage for such a low price compared to other carriers.

I am completely happy with Pure Talk. Not only do I now have four times the data of my previous wireless, but it is also cheaper and I received a new Apple phone for free. I will definitely recommend to all my friends and family.

Just activated my account today. Purchased data plan, voice works but no data. Called customer support for help... Still on phone as I'm typing... Call went in 1 hour 6 mins ago. Finally talking to someone who says they are verifying account... and I get bounced back to the hold queue. Well, they called me back so yay... but still no way to get to tech support just one customer service person answering the phone every 20 minutes. I hated T-Mobile but at least you couldn't drive all the way around O`ahu while trying to finish up a simple tech support call.

The volume on my phone is turned up full and I can barely hear it. With my phone sitting on the car seat next to me, I can't hear it ring. When I talk I can hardly hear the other person. I got no instructions with the phone. Can't change ringtones, can't hear it ring, and can barely hear other person. Service great. Worst phone I have ever seen.

I switched from Verizon so I am happy with the cost however, I have had some spotty coverage and I'm not sure if data capacity has been reached but I would prefer to be charged than to be slowed down.

My family and I are loving your service. My daughter is thrilled that she doesn't have to mostly rely on wifi and can use data when she needs to. We love how we always have a signal so that we are always connected. We are so happy that we found your service. You are awesome!

Absolutely love your service, but why can't I use 411, information to access unknown phone numbers? I have shared with others but don't know if anyone has signed up. Thanks again for your service and looking forward to an answer to my question regarding using 411.

I started with Pure Talk this year. I had heard of them from many different radio pundits. But I was hesitant to go with a 3rd party phone company. I had been with AT&T since cells phones came on the market. But I was paying 95.00 a month for one line, and a rate hike was coming. It took a few phone calls to get my phone working properly and I had downloaded the right programs but the call wait time was longer than I would have liked. But the coverage I am getting now is the same as I had with AT&T for 60.00 less a month.

Our experience was not good, My fault or yours, not sure. We heard your advertisement on the Dave Ramsey show and thought it would be good to make the switch and wished we could have done so. We moved my wife's number first to make sure this was going to be an easy move. Got your sim card and found it would not transfer to our flip phones. Phones were too old. Went to Target, bought a phone, supposedly compatible with the PURETALK Sim card. It was ruined by the Target tech who attempted to insert the card. We brought the phone home, purchased another sim card, and put the card in properly, but it would not or could not find the Pure Talk signal. I called your tech and he and I tried to manually insert all the correct info the phone needed to connect with Puretalk.

When internet signal is reduced I get weak signal or no signal at all. Internet speeds as low as 0.08 upload and 0.06 download. Phone signal is very good but texting signal can be slow. Sometimes I get weak signal in town.

Poor service at my home address. You advertise no contracts yet you sell phones requiring contracts. You utilize the system of AT&T the most liberal, anti-American, and anti Judeo-Christian corporation in the USA. Not as presented by AMAC. Wish I had not changed!

Absolutely love my new carrier PureTalk USA!!! So happy I recommended to my folks and they’re subscribers as well. As an AMAC member I was able to get more data for our lines at the same low price and loved getting a credit to my account for signing my folks up. Thank You PureTalkUSA!!!

Great service and dependability. I can talk to a real person at customer service. I did try a competitor briefly with really bad service and then returned to Pure Talk for really good service. I always recommend Pure Talk to all my friends and others.

No problems. Every little bitty thing has to the best of my recollection been operating precisely as advertised. Thank you very much. He assured that if every little thing was not going as advertised I would not resist giving you a ring.

From Verizon to AT&T, and now to PureTalk, I don't see where PureTalk's service is worth less than the others - but it's a lot easier to afford! Easy to manage, upgrade monthly minutes and data allowance, as needed.

My credit card expired. I got text saying to call 611 to update. On hold for 10 minutes. Hung up. Sent text back..."if you want me to call, have someone to answer." Got same text again. Called again. Was on hold for over 9 min. Went online and changed cc exp. date and cvv. Got another threatening text. Called 611 again. After 5 minutes got a rep. Gave her same cc # . She said it wasn't accepted. I asked her to reenter it. Put me on hold for several minutes and of course it went through. This was the same rep I talked with when I was unable to send or receive group messages...a problem that I spent literally hours on phone with your techs trying to fix. Kevin at last was able to fix that. I still have spotty connection service where I live. So...what do I think of your customer service?. TERRIBLE!

Ever since I updated my phone it has been slow and the data plan is weak. I have to get on Wifi to update my mail (and some apps) or receive some text messages within a group text. It doesn't even say Pure Talk as my carrier. It says AT&T. I was very happy with it before that but might need to look somewhere else if this continues.

Price is great. Phone help is debatable. Not able to text pictures which is terrible.. No one will help me fix it. Said it was a payment issue but now I know that is not true. Thinking of canceling if this can not be fixed. How do I make this happen.

I have recommended your services to several of my friends. Everyone seems very happy with your team and the excellent service that you provide. Keep up the "good" work! I have 2 phones and one is billed 6/26 and the other 7/1 through my credit card.

I can talk in most of the rooms of my home. In the kitchen there are a few areas of no reception. Otherwise I’m happy with the service. I was thinking of switching back to T-Mobile, but have not done so as yet.

I hate Puretalk, as I walk my dog and always listen to the news on my phone. I can't get the station, because it says I am not connected to the internet. I have talked to your company several times and was told to call the cable company two times. I am so extremely unhappy, I plan to let Shawn Hannity and AMC magazine how terrible your service is. Since you notified, I will give you a chance to fix it.

Very unhappy with the service. We can not send/receiver text messages with attachments or group messages. This has caused several issues with my employer not to mention family vacation pictures. Returning to Sprint/T-mobile. "You get what you pay for."

I am canceling my account with Pure Talk USA. I just couldn’t seem to achieve the level of satisfaction that I was led to believe I was going to receive. Maybe it wasn’t your fault. Maybe I expected too much. The internet was extremely slow! Maybe it was my iPhone 5 that was the problem. But if that was the problem, I should have been told this before I purchased the service. My re-charge date is July 21st, and I will not be paying the amount due. Please don’t try to charge my account. Maybe in the future we can do business again, but not until after I cool down.

I absolutely love the pricing. It is worth being on Puretalk. Why do I mean worth it? Two main things. I was originally on AT&T and have noticed a decrease in coverage, though I still live in the same area as before. I occasionally have no service when this never really happened on the AT&T plan. The other major issue is with contacting phones that are not iPhones. I have problems with group texts and sending GIFs. This may be a phone issue although I don't think it is. It started when I went to pure talk. Otherwise, I am very happy with PureTalk and would have recommended it to several people although no one has taken me up.

About 50% of group texts (MMS) are not automatically downloaded on my or my wife's phones (we have different models). Sometimes we have to hit the manual download button 10 or so times before we finally get them. We didn't have this issue with our old provider.

I’m very happy with my Puretalk service, it’s been every bit as reliable with the coverage I need as those other ****talk guys, but without all the restrictions and expenses. I travel for work sometimes, and I can be away from home for a couple weeks at a time, which means I need my computer with me for various tasks, and I will never trust public or motel WiFi, so I end using my phone for internet functions, and it all turns into a big hassle if I don’t have a hotspot. Now my phone can be my hotspot as well, without the extra expense. The fact that Puretalk is veteran-owned and has domestic, rather than foreign tech support, sold me. I’m a veteran and was in telecom myself, so there’s some mutual respect that is evident. As long as they continue to deliver and don’t sell out, I’ll be there and invite others to join our team.

I needed reliable phone service on a tight budget. Found it!!! I can do everything I did on another service and just as fast: but I am saving over $100.00 a month with PureTalk! PureTalk was advertised on my favorite radio talk show and endorsed by my favorite talk show host: knew I could trust PureTalk.

Re: Acct. **. I submitted the above order to PureTalk on 6/30/2020. The new iPhone SE, with SIM card arrived a few days later. I contacted your Customer Support dept. a few days later to get my new phone set up. I wanted to keep my existing mobile phone number with Verizon and the forms were submitted for this to happen. Since receiving this phone, I've called Customer Service numerous times, each call ending with them telling me I'd receive a call back. I've never gotten a call back and my new PureTalk phone is still not operational. At this point, I'm totally disgusted with the whole process and your company. Can you PLEASE get my new phone working?

1. Bought an iPhone SE through PureTalk. 2. Transferred data from my old iPhone 7 following instructions (contacts, etc.). 3. Factory reboot on my old iPhone 7 and turned it in to my former employer (which owned the phone). 4. New phone was not working correctly after set-up, so I called PureTalk and talked to 2 different people on 2 calls. They both said I need to call Apple or AT&T. 5. Called Apple and they indicated my phone was fine and I needed to call the service provider. 6. Called PureTalk again (3rd time) and the tech finally said all I needed to do was reset my network setting, and he was surprised no one had told me that. 7. The reset worked for the most part, however, many of my contacts were lost (not all).

I can hear the people I’m talking to clearly but they complain that my voice is going in and out and at times they can’t hear me at all. Is there any way to keep my calls from being so hard for family and friends to hear me?

I have not had the best coverage for calls or messaging. To this day I still am not able to send video messages and I have had several instances of not being able to make a call, some even during a stressful event when I needed assistance.

Numerous calls from people I have in my contacts do not ring in nor do they show on calls received. Text messages same. This happens on both phones **, **. This is not acceptable. Any help will be be of great value as to whether I keep this service.

Quick response, got our Sim cards in the mail in three days. Set-up was easy, instructions were clear with no problems. PT cancelled my other service for me, no hassles. Coverage is just as good as we had before, yet, way cheaper!

We pay for an unlimited plan and yet have no internet for months now. Have reset our internet settings several times to no avail. So disappointed as we would love to recommend them to our Facebook following but feel we are not able to as we feel they don't deliver what is promised. :(

My father and I had our service with the same company and plan. Several months ago it was decided that we would switch providers to PureTalk. The account was set up with auto pay via my father's visa card. Sadly my father passed away about 3 weeks ago. Due to this, his bank accounts were frozen and the auto payment failed. I got a message that my phone was pending disconnection so I notified my sister who had power of attorney and is the executor of my father's estate.

Unless I talk right into my bottom of my phone no one can hear me. I need to talk to a person!!!! I am going to quit on Tuesday, because I have been sent to too many places but I never get to talk to someone. Janet

Service appears to be good, although my phone didn't have strong reception consistently when traveling south from Nebraska to Oklahoma. I wish I could check my minutes and data balance from my phone. like I was able to when I was using T-Mobile. Is there a way I can check my phone's status from my phone?

I had a few issues losing my visual voicemail at first, but no more than twice did it happen. My mother said she could not hear me during an evening call a week ago. Seems resolved. Great price on phone, very good price on my plan and customer service has been completely helpful.

When I first switched to Pure Talk USA, I thought for sure I was going to need to get a new phone... but... no. As I proceeded to find the shortcomings of my phone, I called customer service to inquire about what my options were. Much to my surprise... the rep asked for the make and model of my phone, and was able to talk me through upgrading/modifying the software on my phone, to do what I wanted it to do. Each time I've called... they've been able to help me with amazing ease and surprising results. As it turns out... for half the price of my previous provider, Pure Talk has helped me to increase the capabilities of my 6 year old Nokia phone to a point where I can't see having to replace it... or Pure Talk USA... anytime soon. You can keep your old number... and it's easy. I haven't found an area yet where I haven't had coverage. I'VE CUT MY BILL IN HALF! I love this one... Customer service is easy and fast. I STRONGLY recommend Pure Talk USA,

I really like the price of Pure Talk. The value for the money is excellent. The service in my town is not very good, which is why I didn't give 5 stars. I didn't take off more stars because I'm aware that the service here isn't good for any company except Verizon. I'm saving a lot of money versus going with Verizon, so I'm happy enough and will stick with Pure Talk for the foreseeable future.

We have been very happy with our phone service. I have already recommended it to 3 friends. Cannot believe I waited so long to change carriers. And I love not receiving bogus marketing texts for phone products I do not need. Thanks!