PureTalk Reviews

Very happy with the savings for my wireless phone service, but very disappointed they don't offer roaming service. While traveling out of town could not use our iPhones to find services. Also could not use phone to find directions. Since these options are readily available by most other wireless providers we automatically assumed they would be provided by Puretalk. Very disappointed when we learned they did not provide roaming.

l really haven't had any problems and it has worked fine. I use to be with ** but I knew that with them that part of what I was paying for was going to support AARP which is a very liberal organization which supports the liberal Democrats in Congress. I know at least I am not supporting the liberal cause.

We are currently into our second month using PureTalk. After this month, we are sadly canceling our service. When considering PureTalk, we were told that the company uses AT&T towers to receive cell phone service. Since the beginning, we have experienced multiple dropped phone calls (never experiencing even one phone call that wasn't), texts being unsent and even some not received and our phones are constantly grappling/pausing for service out on the road. We are constantly frustrated and will be canceling at the end of this month.

Technical Support. Tried three times and was on hold for over 50 minutes the total time. Was finally able to get question answered on how to cut off voice mail on my land line. Problem has been solved. Customer service hold time needs to be fixed.

The sound quality I experience when using Voicemail is so poor that I sometimes have no idea what the message said. The poor quality I speak of is not just the recorded message part, but includes the whole communication.

Overall our experience with Pure Talk has not been a good one. It has nothing to do with customer service. It's the actual service that we get using the AT&T network in this part of northern Colorado. We have taken a step back in terms of clarity of phone calls, receiving and sending a text messages etc. I'm sure it's just that AT&T doesn't have good coverage in this area. Honestly we're looking to move to a new carrier that might have better coverage in northern Colorado. We love the idea Pure Talk and what it offers and the affordability but the AT&T network leaves something to be desired.

Waiting three months and still have not received my refund on a cancelled plan. Have called twice and still waiting on the promised check. The phone actually works well. I have still not received the refund check.

Not enough data in the plan... After 30 GB the speed is too slow... I have nothing more to say but you are forcing me to write nonsense in order to tell you that I’m not happy with your service... which now is another reason for me to not be happy with your service

Went on a road trip end of July through first week in August in Arizona, Utah, Idaho and Wyoming and most of the trip had no service at all even in larger cities. Even passing large cell towers still had no service. Remote areas I expected no service but this was ridiculous. Been through those areas before and never had that much outage with Verizon or AT&T. Was excited to try because of the price savings but the coverage is suspect. Will have to wait and see.

Had problems during first week, but since that time no problems whatsoever. Spent 3 weeks in ALASKA and sent photos and videos back and forth to family and friends. No problems. I am in the process of letting friends know how well Pure Talk USA is performing. Very satisfied with the overall performance.

Thank you.

Pure Talk contacted me and gave me new APNs to put into my phone, I did that and now MMS is working. Great customer service! Pure talk is a great American company with American Customer Service and great price.

I am pleased with Pure Talk. Have no issues and plan on being a customer for a long time. I have already passed on info to my friends. The price is right and there is never an interruption of service.

I switched to PureTalk a few months ago and the service is great! It works on the AT&T network and it works just as well as my previous provider (which was more expensive) and now with PureTalk I am saving money each month!

I am happy that I switched to Pure Talk. Only negative I had to buy a new phone to get your service. Tell new customers to make sure their previous carrier will unlock their phone before they switch. Boost mobile wouldn't unlock the phone. Tell people the complete truth. You might not be able to keep your phone.

I am not a complainer by nature. But, I have never received such poor customer service. In late June my husband and I decided to switch to PureTalk based on an advertisement in AMAC. We confirmed that our phones were compatible and ordered two SIM chips that were shipped out on 6/23. Upon receiving them, we noted that this was not a quick process and were advised not to cancel our current plan until successful porting to PureTalk. Because of health concerns, we could not risk being without cell service.

We have had zero problems with our cellular service. The interactions we had with customer service while setting-up our service was a pleasure. Real Americans speaking English...what a concept!!! The savings we have realized is over $60.00 per month. WOW!

Couldn't be happier with Pure Talk as the network works every bit as well as they described- even better than AT&T. I was paying 4X the amount for the same thing. I should have switched sooner. I was feeling unimportant to AT&T after 12 years of being their customer. They simply can't compete.

Service has always been there, with no dead spots or dropped calls. At a great price, what would I not like about this? PureTalk comes off my not having a cell phone at all for about 6 months, an ex-ATT guy. Good riddance ATT, Hello PureTalk.

Love my new service provider and my new phone! Appreciate having the same service I had with AT&T at a savings of over $120 a year! No fees to set up new account! My husband used his old phone and I purchased a new one through PureTalk. His SIM card arrived with my new phone in 2 days. We used our old phone numbers. We activated on a Saturday and it took about 3 hours for AT&T to release our numbers and PureTalk to activate.

I decided to switch to Puretalk to save some money so I checked my IMEI number to see if my phone was compatible with the service and the puretalk website said it was. I ordered a sim kit and it came quick. Once I got the sim I started the setup. It was Monday. I emailed on Tuesday morning asking when my phone would be on. I get an email Wednesday that the pin was wrong so I called and fixed it. I was told my service would be active "within minutes." Called back 5 hours later and was told that my phone was NOT COMPATIBLE! I was on the phone for 4 hours being transferred around from one person to the next because I needed my phone number sent back to the old carrier. The old carrier sent the request and puretalk was refusing to accept the transfer back. I missed hours of work from not having my phone (needed to work) and from being on hold for hours. It's Thursday and I still have no phone and no refund. Stay away from this circus!

I am generally very happy with Pure Talk--the pricing is very good and the service has been fine, But I have experienced trouble when I try to send large group texts and pictures -- won't send. Other than that, it's fine.

I'm enjoying all of the benefits of my new Pure Talk account with the exception of the antiquated way voicemail is set up & messages stored. I wish it would work with the app on my phone as it did with my Verizon account.

Overall, I’m very pleased with the quality and service I have received. The only thing I am disappointed in is the excessive wait times for a representative. Why can’t you have a callback system like a lot of businesses do? I like businesses that do this because they are being respectful of me and my time.

Obviously advertising on Sean Hannity and Rush Limbaugh has helped this company grow. However, they Do not have the capacity, bandwidth and infrastructure to handle all the new business. Texts and emails don’t show for hours and sometimes days. Signal is weak most of the time and finally decided to switch to a more robust network...

Your service is excellent as is your coverage area. I have never had any problems making or receiving calls or text messages. Your Customer Service representatives have been very friendly and helpful. I will definitely recommend Pure Talk to my friends and relatives.

We experience poor coverage in areas that should have complete coverage. I believe since we are using another network's system, we’re getting 2nd priority. Considering dropping PureTalk in order to go back to Verizon. Also, sometimes the data plan is incredibly slow and makes it difficult to listen to a podcast due to loading times. Not the best experience thus far.

I finally made the switch from AT&T and I'm so glad I did! I save $30 a month! Plus I was able to get a new phone (the new iPhone SE) at a crazy low discount. And on top of the new phone and extra money saved each month, I got to keep my old number.

I canceled my service because I was advised that my phone would on your system. However that wasn't the case. My was not compatible with your system. I cancelled the service some time ago and I am now informed that you are still are taking money from my account to pay for a service that was cancelled, 2. I was advised when I phone to cancel the service moneys would be reversed because I was advised by your techs that my would work when in fact upon starting the service is when I was advised that my phone would not work on your system. So please confirm that no further charges will be made to my card and that charges that were made are reversed.

Want to speak to someone to get my current problem resolved. Sooner rather than later, please. My phone runs hot now using your service and is eating up my battery by mid afternoon each day. When with Verizon, this never happened.

Very helpful in getting set-up and started. Service is great -we are very happy! Will recommend this service to friends and family! Will be getting a new phone for one of us soon. Thanks to AMAC for having this as one of their member benefits.

We live in a rural area with a history of connection issues. So we were skeptical when we heard about Pure Talk. Never-the-less, we heard so many positive statements that we decided to look into it. We are so glad that we did. We do not have connections issues, in fact, we cannot tell any difference. So glad we switched to Pure Talk.

I only get two or sometimes one bar of signal in my home, and no service in my shop/office building. Can only take voice mails once I exit the building. There are three “no service” areas on several of the roads I most frequently drive, and dropped calls are inevitable. When I inquired of the service coverage area for PureTalk, I was directed to an AT&T map that indicated the areas where I live and drive were covered with continuous 4G service. Don’t believe I’ve actually EVER gotten 4G since I gave up Verizon for your service.

Had my phone activated on their system and after 2 weeks, STILL no phone service. Spent 2 full days on the phone with them and was finally told my phone was not compatible with their system due to the fact the phone was a 2G phone, I just got this phone 6 months before from VERIZON. I asked for a refund and was told it would go back on the card that I used when I purchased the plan, Still no refund and no phone service since Aug 12, 2020. I called customer service 3 times today, the 1st got hung up, the 2nd was on hold for 45 min., the third was told the supervisor would be with me in 5 to 10 min, after 25 mins hung up. Filed complaint with the FCC and contacted my lawyer. These people have no customer service skills and will put you on hold forever. Still no phone or refund. BIG RIPOFF COMPANY, BEWARE.

I avoided purchasing a "smartphone" because I did not want a recurring $80 monthly bill for data. The $20 unlimited talk and text with 2GB data was actually less than my very ancient flip phone plan with very few weekday minutes and no data. Purchased an iPhone 7 GSM unlocked, refurbished, and joined the modern world. Works great. The nano sim card was packaged very well and delivered quickly.

Have called customer service many times, Still can't use Voicemail, can't receive calls in my or my wife's cars. Going to try one more time and if the issues we have are not resolved we will have to drop Pure Talk.

Data speeds are very very SLOW...Slow opening up, slow slow slow. What can I do to speed up the downloads and uploads? I await your reply and I hope to receive a rapid response. In other words, I would not expect to receive a SLOW response to my survey that is addressing why I am dissatisfied which is SLOWWWW speeds!

I am grateful to be part of a company who supports conservative values! This coupled with their affordable rates, is what prompted me to switch from a company with very liberal values to PureTalk. I have shared this with other like-minded friends who are considering the switch, too! The phone service is reliable, however, it's not quite up to par with the some of the national phone services. I am sticking with PureTalk!!!

Could not locate order number. Account number is **. Had connection problems when in car (away from WI Fi). I tried to use Google Maps for directions when I got lost. We still have problems getting connected when away from home. Texts came in unreadable: Said Download Here, but didn't when I pressed button. MMS not receivable, nor sendable by text. When we made transitions in the past, a live person helped get it done and dealt with problems. Supposedly settings were all taken care of, but I learned on my own that they weren't. I guess these problems have to do with the difference in amount paid for the service. We're sticking with Pure Talk because it's affordable, although extremely frustrating.

We switched to PureTalk to get away from Verizon and save some money on the phone bill. One of the main reasons for going with PureTalk was that we were able to keep our old phones because we don't have the money to buy new phones. While in the process of talking to the rep and getting everything set up I had told the rep that we had to have wifi calling in order to make calls from our house because we have no service otherwise, no matter what carrier you have. We get our new cards and go to activate our phones and we have no working data and no wifi calling.

Works as promised, no problems. I left T-Mobile and have not looked back. I use to have two phones to have service. One phone company for town and one to use at farm. I am happy with price and service! The new iPhone is nice as well! Thanks!

After over six years contracting with a carrier I decided to evaluate offerings to assess deployed infrastructure and customer service. MVNOs are the way to go, and Pure Talk sets the target. I'm telling everyone I know, especially those who think MVNOs aren't "real telcos."

Reliability Is simply not there. Data access, and even phone service is spotty. Both in my house, and elsewhere. Customer service for the setup could be better. I had to use all my tech knowledge to make it happen. Verizon is expensive, but reliable.

Called CS to have our 2020 iPhone SE’s setup to have the voice mail visual notification activated. The CS Rep’s I talked to were very helpful to accomplish this task, only complaint was that it took 3 calls to have this issue resolved.

I have experience disruption without cause. I took about an hour to reach a customer service on the phone. The Website is not the most user friendly to update or change information. I don't think that log in to your Facebook page is the best or safest way to get results.

Poor service where we live... Many times have to go to other place to make call... Poor cell tower reception.... Never had this problem with Verizon... But, we do like the lower monthly Price because we're near retirement, so we're pinching pennies.

Works great, even at the lake and the beach! Service is just as good if not better than the “other” guys! Easy to switch over, good monthly value and price for all that you get in the packages as well!

I love it because it saves me so much money and just when my electric bills went up so I am able to pay my increase in my electric bill with the savings from my phone bill. When you are on a fixed income it really helps!

I just know since I've switched from Life Wireless to Pure Talk my reception has been a lot worse. I've dropped calls frequently. People I talk to tell me they can't hear me and I'm not real pleased with it. I was using a free government phone before and now that I pay for service I'm getting worse service.

I am having issues with my phone. When I called the lady was very nice and put me thru to the tech support. The young man I spoke with told me he needed to check with AT&T about the service. In the meantime reset my phone in settings. My phone had a lot of static and you could only hear me from time to time. The reset helped but still have to do it every other day, so there is still something wrong with my phone and I never heard back from tech support.

I am very pleased since I switched from Straight Talk to Pure Talk! My bill is half what I used to pay. I live in a major city so I was disappointed a bit to see that I only usually get 2 out of 4 bars of reception at home. With Straight Talk I always got 4 bars at home. I have an iPhone, same phone as before. Would definitely recommend Pure Talk to friends and family!

The Pure Talk service is great, just as good if not better than the Higher cost Phone Companies. I had not problems when switching from my other phone service company, to Pure Talk. I recommend Pure Talk for everyone.

So far you've been very good domestically. When I signed up I didn't realize it would be a problem to call other countries. Calling you and buying an amount of time for a fee is a minor problem and I was willing to do that. However the fee expiring after 30 days really pissed me off. If I pay you for time to call other countries what possible reason is there for that payment to just expire if I don't use it right away or don't use all of it? This is my biggest pet peeve with your company. I have friends in Canada and the Dominican Republic. I'd like to think I can buy some time and have it for whenever I want to use it and not have to worry about it expiring on me and losing my money like that.

So far, glad to have switched to PureTalk USA. The rate is much less than my previous provider. There is a discount if you have more than one line which is beneficial when an extra line is for an elderly parent. Connection is strong and have had no dropped or weak signal issues.

ORDER NUMBER: **. ACCOUNT NUMBER: **. PURCHASE DATE: 06/08/2020. I get the same coverage as my last provider T-Mobile for half the cost as I travel around the states. I don’t need unlimited data as before and 2 gig works fine for me.

Not sure if you throttle speeds, but, once I hit 2Gb during a month, there is a noticeable drop in connectivity. I have a 4Gb plan, I believe. If there is something else wrong, please let me know, so that I can make adjustments.

I have enjoyed my service with PureTalk. The only problem was that it took 3 days to port my number, so I was without service for 3 days! I do believe the problem was with AT&T. They waited until they could hold out one more payment before they ported the number over to you. I recommended your service to my sister and it took 4 days to port her number! So maybe it wasn't AT&T after all? I don't know. But it shouldn't take that long!

I've been a new customer for two months now and the savings are adding up. I'm saving about $17 a month over my old carrier and it can be translated to money off of other things like the electric bill or gas for the car. I should have been here a long time ago. Thanks PureTalk USA.

Just waiting to make sure next month's billing is accurate. The first month's was not, the second made up for it, so I am not sure what happens the third month. I do love the phone and the service so far.

Customer Service wait time is more than an hour sometimes. My GPS app would not work once I signed up with pure talk. When I wanted to leave Pure Talk they would not Port my number back to AT&T in a reasonable amount of time. They would not refund the money for unused month of service.

I barely have any service in the house; constantly need to step outside. That wasn't the case with previous provider (T-Mobile). I wish there was a solution; I called once to resolve, and was recommended to use call over WiFi, but it looks like my phone isn't supported (1+). Sorry, but I'll be switching to another provider soon.

I cannot get any of my voice messages when someone calls my cell phone. I checked and my voice message is set up. Is there a step I missed in the set up of the new service provider? It seems to have been happening since the switch.

Customer service needs work. I recommended Pure Talk to 2 friends, however 1 left after 1 month, and the other got so frustrated he never activated the plan. Both went back to their former service. I am not having problems and my reception is a little better.

The price is decent, which is why I switched over from Verizon. It split my cost in half. My overall goal was to lower my spending. However, it’s a 3G network, and I have connectivity issues constantly, especially while inside buildings despite being near the exterior.

Good coverage while I'm at home, but spotty data access while travelling. Just discovered that Pure Talk does not include wifi calling. Also disappointed there is no SPAM text or call filters. Pure talk needs to include these for better service.

I love this service and have recommended to everyone I know. Ease of using as there is always a personable person when I need information. This is definitely my go-to-service. Plus, it is less expensive and I get much better reception than T-Mobile, AT&T, etc.

I live right outside the capital city of Florida and I barely receive a signal. On one phone I pick it up and generally don't have a signal at all most of the time. Cannot recommend this company at all.

Phone does not notify me with a banner when I have a new voice mail message. I have gone to "settings" and made changes but still no voicemail notifications.. I have to dial "1" to find out if I have voicemail messages.

I get an "unregistered number" response every time I try to call any of my banks (Discover, Wells Fargo, EECU, and Bank of America). My wife's phone (AT&T) calls the same numbers with no problems. Other than that, your service seems fine. My phone doesn't work inside the house, but it didn't work at home when I had AT&T either....

It's about time someone cut through all the red tape and offer a service for those of us who know how things work. I'm retired now, but as a former engineer by profession, I also consider myself a super techie since around 1965. Thank you for the flawless (so-far) quality of service that I have experienced.

This is my personal experience and opinion: A failed trial SIM card, utterly uncaring, inflexible big corporation-type customer service, made our experience with PureTalkUSA an exercise in time-wasting frustration. We called for and received the PureTalkUSA trial SIM card but when we tried it, it did not work. The problem, said PureTalkUSA, was Verizon's. Thus began extended discussions with Verizon who said, not surprisingly, the problem was with PureTalkUSA.

Great service, clear calls and I save $10 a month. I am on a fixed income and the savings makes all the difference! Told family and friends about the service and quality of calls! We are very happy with the change to PureTalk!!!

My phone service is consistent. No lost calls or "can you hear me now" events. Data response is fast and reliable. Very satisfied with the service, and the low price is a bonus! Finally, it's nice to talk to domestic customer service agents.

Poor coverage in the area of Green Bay Wisconsin ¹ bar signal. At only 3 bars signal strength. Was suppose to be on AT&T towers. I had AT&T prepaid for years and had excellent signal all over the state. I am I believe going to switch back to that.

Signing up for the iPhone and switching service is “not a contract.” Data and high speed was never explained. I understood that I would not run out of data. Three times I had to ask for data to be turned on. After waiting for a half hour each time I was told the what high speed data was various explanations why I could not connect to the internet.

So far we have been happy with the service and connections. If I had a complaint it is the phones. We got iphone SE and find that I do not like iphones and it seems to have glitches as well. Not sure if the phones are 2nd class or if it is just iphone. I also like to pay my bills and not have them come to a credit card, but it is the only way they would set it up. Service has been been good so far!

The first month was great, but on the second month, 1 of our 4 phones started having occasional issues. Occasionally that phone can only receive calls, not call out. It doesn't happen all the time, but when it does it's frustrating. She is in contact with customer service to fix the issue.

When three of my devices were not working properly I called customer service. After waiting on hold 50-minutes (no kidding), i got a CS person who seemed in a bad mood at first. After some friendly chat she became personable. In this, my first call, I asked why my Internet was not working. She said it won’t recharge until the 16th and there was nothing she could do about it. I had 9 or 10 days before the 16th when I would go without Internet service (It was so slow. It was inoperable). I called back the next day and was told to reset my network preferences. I said we would be disconnected. She said she would call me right back in 2-minutes. It didn’t happen.

I am having trouble with consistency in service. Sometimes it will work in certain places and other times it will drop calls in the same place. These are places I should not be having trouble with any service. I talked to tech support once and the calls quit dropping, but now the data is very slow. Last time I called tech support the gentleman was very helpful, but I had to wait on hold for over an hour to get in contact.

My on-boarding experience was a bit rough. There were multiple issues with both my and my son's numbers, but they were resolved and since then everything has been great. I appreciate the savings and the fact that you advertise/support conservative radio like Hannity and Limbaugh.

Getting the phone was a little difficult. One, the "helper" on the phone wasn't sure of all the ins and outs. Then it wasn't clear that I wouldn't get the significant discount unless I signed up for massive data. Third, it said on the package that the sim card was already loaded, when it wasn't. Fourth, there were no directions for loading the sim card. (It was fairly difficult to open the little "drawer"). All that said, everyone on the phone that I spoke with were kind, helpful, and respectful. Also, despite the misleading website, I still feel I got a good deal. I am amazed that the phone works in places that I didn't have reception before. However, it didn't work in the White Mountains (Alpine AZ) when my friends' Verizon phones did. (I wasn't too worried about keeping in touch, so it didn't matter, but it might to others.)

Intermittent calling. Intermittent internet. Hot spot never worked. AT&T APN settings given never worked. Cingular settings are the only ones that work. Does not work as a true AT&T customer would being on the AT&T network.

Very helpful and responsive staff made it easy to switch from my other provider. They explained exactly what I needed to do, and they did everything they promised - when they promised it! Saving tons of cash every month. Wish I had switched sooner.

So glad I switched to PureTalk USA. Reception & clarity is similar with Verizon. Service is similar to Verizon. Cost is much lower than Verizon's!!!! I was looking for a lower cost, similar service plan, and PureTalk USA has exceeded my expectations.

So far so good. Would like to have call waiting, was told it was in the works. Especially like the customer service, very professional and caring attitude. Waiting for my Military discount to take place, have sent copy of Mil Veterans ID Card..

I can not open any MMS texts, I can not send pictures or receive. Worst of all I am paying for 20G of data that I can not use. It stops at 2G. When I call it takes quite awhile to get someone. I am seriously considering going back unless something is resolved in the next 2 weeks. I work 2 jobs so my time is valuable, I don't have time to be on hold for 15-30 minutes for a tech and spend that much time again. With Straight Talk at least it was activate your phone and it worked the way it was suppose to. David "Allen" **.

The signal strength on Pure Talk is very poor. Half the time I can't receive calls & the other half I can't call out without going outside to get a signal. There is a delay with getting emails & text messages.

Hello.

I would be more happy if the discount that were talked about were applied without having to call in. As with everything/every business it seems that the wait times are high. But At least Covid-19 will go away after the election (when it does, it is proof that this was mostly political) **.

You helped me understand my bill and I had paid twice, and so you refunded my money....and my account was only 30 dollars. Now my credit card was denied and it's Aug 9, and I tried to call 611 and could not wait 10 minutes....so it was easy to go online and correct the card info, hopefully I will get this all done so I can get my data again.

My wife uses the service most often. I mostly use my work phone. My connection with her is unreliable. I have sent her text messages recently and she has not received them 20-30 minutes later. There are times when she and I couldn’t connect at all.

I was sold a bill of goods. Promised coverage, a lot of data, and quick service. NONE of these promises was true. First, the service, My wife, and I sign up and then we find that Puretalk was offering a new phone. However, since we already signed up we could not get without canceling the new plan we already asked for. So we did that. The next day, we signed up again and got the new phone in another deal. 3 days later 2 new SIM cards arrived in the mail and 2 more days later a new phone and 2 more SIM cards arrive. Believing that the first set of SIM cards are no good, I proceed with the more recent SIM's I install them and the phones will not activate.

My phone's data was not working. I did get it fixed. In the meantime I bought a "new and improved" phone through Puretalk. The new phone did not work. I returned the phone through FEDEX, transaction number **. My account was not credited with return of phone. The service now working is good. Thank you.

I signed up for PureTalk service and not given the AMAC promo of 3 yrs of AMAC membership or the 500 MB of additional data. I contacted customer service multiple times and was told the promo would be given to me. I have not received the promo as of yet. The latest person I talked to was (supervisor) Itzel on July 15th. 2020. She said she would call me within 72 hours. I have yet to hear from her. I have since given up trying to get what I was told I had coming to me, as I had spent a lot of time sitting on the phone. I am not sure why they treat new customers this way. Thanks for the opportunity to voice my experience. Paul

When this service is working, it works well. However, there are enough times when my phone either drops calls or will not dial out that I can't rate it well. It often doesn't give me service in my own living room! And there are several places in which it says I have service, but will not send pictures (MMS) via text. What's up with that?

The prices for the various packages are much better than my previous carrier. Although I have found that I don't quite get the coverage I had before. Accessing the internet via mobile data is problematic. I have found it best to simply use Wi-Fi for internet access.

I have been very happy with your service so far. I am sorry I do not have the order #. The reason I changed was because I was not happy with the other company. I just bought an Iphone and I needed a good phone service that would not charge me a lot of money and one that would not charge me hidden costs.

Had to go to Facebook to get customer service which was very good. Trying to use phone was a nightmare. Very similar to but not as good as the IRS. Now you want a longer response for my review. You sure know how to irritate your customer.

I am very pleased with Pure Talk. I would recommend it to anyone. Couldn't have done it without the customer service, they were great. The girl knew exactly what the problem was and knew exactly what to do. Well trained staff. Thank you for the help.

So far I am satisfied with Pure Talk, USA. I am very thankful for good cell phone service at an affordable rate! I heard about Pure Talk through Dave Ramsey. It is certainly helping my family to save money on our phone bill. I will happily share with my friends and family when they're looking for an alternative phone service.

My only complaint is the extremely long connect times on phone calls. Some are made quickly, others actually time out and I have to call again. I am a light phone user, so this is not a deal breaker for me, but I had an emergency, I'd be concerned.

I'm very happy with Pure Talk. The service has been great! When I call, I can talk with someone who is actually an American that talks fluent English. The people who answer the phone can solve your problem or get you to a person that can.

We were using AT&T previously, and PureTalk uses the same towers and connections. Locally we have seen no difference in the service, and we have experienced some out of area service and it too is the same. This changes is saving us much money monthly. Couldn't be happier.

The price is right but the service leaves you wanting. I previously had Verizon and had phenomenal service everywhere which awful customer service and high costs. With Pure Talk I’m paying 2/3 of my old Verizon bill with better customer service, but pretty poor reception service. It seems that you get C or B grade reception for the discount. I experience frequent calls dropped and lost data in areas under Verizon that had great 4/5G service.

Our Cell calls have been fine. The data seems a bit slower but I’m not a heavy data user. Overall I’m pleased especially when factoring in the savings from our experience with Verizon. Our bills with Verizon were about $140/month/2 lines. Our bill is now $92/month for 3 lines. That is a significant savings.

Great service, easy setup. Much cheaper than competitors, without sacrificing service. I love that you can choose different data plans for different numbers. My kids use way more data than me, and now I don't have to pay for data I'll never personally use.

We have spent at least 10 hours on the phone with your employees, and another 8 hours with son and master degreed teachers trying to get this phone set up. At first it wanted our Apple password, lately it wanted our Google password. Several times it said there was no SIM card in the phone. I plugged it up to charge today and the screen went dark. Can't read the screen. What a mess!!!!

Great service, great price. Saves me $ 50 plus dollars and I can continue service with data and not have to pay more for increased data. I was able to use my Droid phone. The tech support has been fast and helpful.

I do not receive texts. Several friends and family have text me multiple times and I do not get them. Or when I do, they are from the previous day. Photos are the worst. I can send, but real slow or no incoming.

I had considered switching to Pure Talk USA for months prior to switching. I heard of them on a national syndicated conservative radio talk show. I had been with my old phone company for 15-20 years. The service I had just kept getting worse and worse and I had enough!! Now I wish I would’ve switched when I first hear of Pure Talk because the service is the best I’ve ever had with any phone service ever!!

Since I switched to Pure Talk there have always been glitches with our phones. Even when I bought a replacement phone, the transition was not smooth. Also long hold times on the phone and not clear and vague instructions on directions about transitioning.

Switchover was quick and seamless. It's only been a couple of months so far, but if it continues this way, I look forward to a long and happy relationship with Pure Talk! My only complaint would be the coverage holes that all of the carriers have in this area because of tower locations.

It's my understanding that the poor connectivity is because PureTalk uses AT&T towers. AT&T will ruin your name as their services are the very lowest available these days. There is also a hesitation on my iPhone 11 when I touch to call a number or some other touch commands.

While I was testing out your company for my family to switch, the data was very fast and I had zero issues. Then when we signed up, after only a couple of days I noticed that it was very slow!! I had never had that issue with the other company we were with, and PureTalk presented itself during the trial period as A company with very quick, reliable internet and data. I feel that this was dishonest.

I am very happy with my PureTalk USA cell phone plan. I am saving money, and I get great cell phone service (including mobile data), including in less populated areas. The customer service is also excellent. I have had a really great experience every time I have talked with PureTalk USA customer service representatives. They have been super nice and helpful. The process of transferring over to PureTalkUSA from my previous cell phone provider did require some time and effort, but I was able to get all the help I needed by talking to PureTalk USA customer representatives on the phone.

I expected MVNOs to not be as fast as the Tier 1 network they subscribe to. I.e., AT&T MVNO service is typically not as good as with AT&T directly. However, I have found PureTalk to be every bit as fast as AT&T (using a relative's AT&T SIM for comparison in an iPhone 7). Not all AT&T MVNOs are equal. I had left PureTalk to go with a slightly cheaper MVNO and the signal strength and data speeds were significantly worse, so I returned to PureTalk.

I’ve been trying to get my MMS text service to work correctly for a few weeks now. We’re on the second ticket to ATT now. ATT finally sent me a MMS test text last night. I responded that it was received but haven’t had any other follow up yet. Another problem is when speaking to tech support, if I get we get disconnected, they never call back.

Love the signal strength. It's weird because when my phone rings my wife's phone rings also. Same with text messages but reversed, when my wife gets a text I will also get her text on my phone. We can live with it if we have to. I called to get it straightened out and sat on hold until I finally gave up.

GREETINGS: We have dropped calls daily and various locations. We can't make calls from some places right in Manitowoc. Service between Manitowoc and Sheboygan is very poor along Hwy 42. We are looking to switch. We are having difficulty communicating daily. Reed

The conversion from our previous carrier to PureTalk was seamless. We have not noticed any difference in reception. The only difference we noticed was our voice mail does not show who called. We are grateful for the price reduction from our previous carrier.

But they were able to help me get done what I needed to, although kinda slowly and not so friendly.

I've been with PureTalk USA going on three months. I did have some trouble with the initial set up but was able to get the technical help I needed. Since then, I get as good as or better service than I did with my old carrier but for half the price.

I swapped from Verizon to PureTalk on June 8. I was assured my cell phone coverage would be identical OR better plus my cost would be less than Verizon. Cost is better, yes! Unfortunately, my cell reception is poorer than what I had with Verizon. My wife still maintains her cell on Verizon so it's very easy to compare PureTalk coverage to Verizon coverage. We have family in SW Virginia where cell tower coverage is negatively affected by the mountainous region. Nevertheless, her Verizon phone has active reception for 20 minutes longer than my PureTalk phone as we drive to her family's home. I wouldn't be as disappointed if my salesperson had been more forthcoming about the reduced reception.

I love your service! I left VERIZON after many, many years! I was constantly getting overcharges & a higher & higher bill. The service on my calls was horrible, calls dropped, apps not working. Since I switched to PURETALK USA, my service is perfect and my bill is very affordable. Thank you PURETALK USA!

Been with PT for about two months now, and so far so good. Their customer service seems to be good. There are times, however, when the wait time is a little long, but other than that, the service is good.

Pure Talk uses AT&T and I get service where my Verizon friends do not. This is the best service out there for the price. No sense in paying more when you can get AT&T with puretalk for less. You will not be sorry if you use this service.

Too long to respond to a customer's call. I have had PT USA in the past and had great customer service. I will be returning to Cricket Wireless. Cricket Wireless has better customer service and flat rate per month. I will not recommend your wireless service any longer.

I am not getting 4G LTE on my phone. My service lags in areas that the phone should perform at the 4G LTE level. I upgraded my plan, but I am still having some issues with the performance. I choose not to upgrade again.

Iphone free was motivation and I like it and also that I was not spending anymore than I had previously spent on service. But I have better service than previous (better reception) and a phone with increased function. Company begun by a veteran was a plus.

Great customer service, easy transition of phone numbers, great cell coverage and data plans and great rates!! Pure Talk has been a great cell provider for me and my children. We are so glad to have switched over! Would highly recommend to anyone!

As above, that is unacceptable on every level. L you wouldn't stand it for a second. The excuse your people gave for this is laughable and not credible. And you can't do anything about it. Had I known that I would be expected to put up with this I would have gone with another carrier. Does the agreement say that I might have caller ID with someone else's name? If I can't return the phone I'm gonna make it a centerpiece of Youtube video.

I am 82, have a cell phone which basically stays in my purse to use for an emergency or on the kitchen counter to recharge! However, I am glad to have found PureTalk as I was paying a LOT more on a monthly basis for my provider so I am definitely saving $$$.

I live in Hannibal, MO and when I am in our downtown area each weekend, my cellular signal cuts in & out.... And when I do have signal, it only lasts for 15-20 minutes & then can be gone for 30-45 minutes. Also, I cannot find a method to contact their "help desk" or "help ticket" people to inform them of issues like this....There's nothing on their website to help people experiencing issues....

I have spent 7 plus hours of telephone time with at least 4 techs to try to get a phone to work with no phone operational.. I am not a tech person, I expected to open the phone, call and have an operating telephone, not to have to be my own tech by installing the card, with no instructions of how to open the phone and install the card. I very much want to be your customer, but I need my phones to work. I would like to return them so a tech person can see them in person and get them to function.

I was in an area of North Dakota for the first time since I switched to Pure Talk, and found that I had no service. I was on the understanding that Pure Talk has coverage in 99% of the country. So it was disappointing to find out I had no service when a co-worker that has Verizon had service throughout the entire area.

Best service, best prices, and BEST customer service out there. I would recommend Pure Talk to EVERYONE I know. I am saving at least $30 per month using Pure Talk over my previous provider. We have 2 lines. My wife is also very satisfied with Pure Talk.

Most of the time when on on WiFi My phone is useless as I can almost never use the 20g of data. It never connects. It seem that Pure Talk will not use Verizon tower. And as they control most of them in the area.

No service in great Cacapon WVA. Have to ride around to find services. Was told you use AT&T towers on the mountain. Not happy. If there is something that can be done about this I would like to know or I may have to change service.

I called in to get a line added to our account. I must have called the New Service number because he could not add service to our account so he transferred us to Customer Service. They answered immediately and took care of the addition quickly. For comparison, I spent 5 hours, mostly on hold, recently trying to get my Verizon phone transferred from Business to Personal line. Each person said they could only do one thing and many said they were the wrong department and transferred me to another wrong department. Thank you for your great customer service.

I changed to PureTalk from ATT due to the cost. Using their towers for good service out in the Tx country I get the same coverage for less money. I had a hard time getting PureTalk to "authorize" our 2nd phone to allow that like to send text. It was frustrating going back and forth between PureTalk and ATT each saying that it is the others responsibility to correct the problem. After almost a week the problem was resolved by PureTalk and we were able to send text messages. That is why I rated my experience as a 4. The service is equal to ATT and I can use the money saved to help St Jude.

It is absolutely the very best thing I've ever done getting a cell phone & service! The only thing I am disappointed in is me. WHY did I wait so long after hearing Dave Ramsey talk about PureTalk USA on the radio? I am telling everyone I know how great your cell phone service is! Your company is the BEST!!!.

Rep was very efficient and friendly. Resolved my request quickly. When I began service, I did not get my wife and my phones on the same account. Rep took care of the situation in one call with a minimum of problems.

This is my second time coming to Pure Talk after going to Sprint then AT&T. I grew tired of AT&T because the plans were just too expensive and the phone service began declining. I was paying $200 for crappy service. I decided to return to PureTalk because of their affordable data plans and because they don't charge you a lot of taxes like AT&T does. I believe AT&T sets up their bills in a way to confuse you so you just give up trying to figure out what you're paying for. Now with Pure Talk the bill statement is easier to understand. I wanted to also recognize Ariana from the Porting department. She was able to expedite the phone number porting process and that truly helped since I needed my parents phones to work immediately. So far the service is good and I am definitely content that I'm saving over $100 with Pure Talk.

Could not keep connected. Worst service I have ever had. My wife did not have same problems. Kept saying bad sim or invalid SIM card. Most every time I called I was told that either SIM cards worked and not. Not intermittently. I left because of bad experience! My wife is still with you.

The wait time on the phone is excruciating.... 30-40 minutes and then you are disconnected. Start all over again. You are advertised as just as good as the majors.... YOU ARE NOT. Can't find anyone to get answers and when you finally do, setting up the phone is way more involved than you advertise. I was an ATT customer. Very tempted to go back. No one tells you before you sign up that you can't call or text into Canada. This is a standard ATT service. It costs $10 more with you and is considered an add on service that you have to dial a bunch of numbers before you are able to dial the number that you need.

The only issue I've encountered with my new cell number is receiving calls and texts from people and institutions I don't know who are asking to speak with the previous owner of my cell number. Is there a way to fix this?

It’s a good service, well worth the cost, and a great alternative to the big guys. The connectivity speed is a bit lacking when I compare previous Verizon 4G/LTE to Pure Talk. I do not believe I am getting the full strength of the available bandwidth most of the time given the speed and responsiveness of my phone.

I tried to cancel my account but the online system doesn't recognize me. Also I emailed to have you cancel it for me but haven't gotten a response. Our number is **. Since we relocated to Oklahoma we don't need this phone number any more.

I previously had AT&T cellphone service. There were some times when we didn't have a good signal here at home. But with Pure TalkUSA, there have been MORE times here at home when the signal SEEMED to be OK, but we just couldn't get connected. So I don't know why, especially if you're using AT&T network.

I am very satisfied with Pure Talk. It is very comforting to know that if I ever need to call your office I know that I will be speaking to someone in the United States. You alert me regarding screen time. You are so gratefully appreciated.

Great Customer Service. From helping me get a very old cellphone set-up for service to confirming that a newer cellphone would be sufficient for the website I used the most and then helping me get set-up on that phone. And once again assuring me that 2.0 GB was more than enough data for use of the website I use the most. In fact, I've never used more than 1/5 of that amount per month.

Multiple problems. Everything should have been configured when we set up service but wasn’t. When I called for support, on hold for almost an hour. My new iPhone SE is defective and I have to take it for repair! Pretty miserable experience so far. I hope my experience will Improve in the future.

My new Samsung Model SM-A102U1, Serial number RF8N40XFMKA often won't acknowledge when I touch screen to indicate numbers or actions. It doesn't matter how hard or soft I touch it, it just doesn't want to respond. I've lost calls and had to redo things because it. It replaced an older Samsung. Your service is great but the touch thing is driving me nuts. I almost wish I hadn't gotten this phone.

I have had no issues whatever with my service from Pure Talk. Setup was a minor glitch because the instruction card shipped with my new IPhone SE said that the SIM card was already installed. When doing setup, the phone home screen showed "no SIM". A call to tech support got me through SIM card installation pronto. I had never done that on a phone before. I've had no coverage issues, no dropped calls, no problems since then. I'm glad I switched to Pure Talk. I'll check if any coverage issues once I get out of the metro area (Detroit) this fall. I recommend Pure Talk and the great pricing and service to anybody looking for a change from their current provider.

I enjoyed your service. However with my job, I go into a lot of rural areas. Unfortunately your service was not available in those areas. Sorry I had to leave but I really needed coverage in all areas. Maybe I can come back at a later date. Thank you.

Pure Talk at the beginning supports iWatch and charges me for that for data and my watch says PT does not support it but still charges me! Fraud! Very poor reception. Cannot use at my place of business. I have to go to my parking lot. Inconsistent signal strength. Takes 4-6 hrs to receive emails. Poor service - verified whether they will follow through with this customer.... All Talk? No action?

After activating I did not get the phone number because I was doing it for somebody else. Rich has not allowed me to cancel my account and which the company has charged me over $100 and nobody is actually using the Sim or the phone number. Waste money. Company needs to better better look better like ways of getting hold of them.

I was a little hesitant to make the switch. You know the saying, "sounds too good to be true". Well, I am still waiting for someone to pinch me but it hasn't happened yet. Finally, a phone service provider you can't say no to. All the pluses without the minuses. How can you go wrong?

I don’t know if it’s the phone malfunctioning or the service, but it is not up to par. Sometimes when I touch some sections of the phone, to type for instance or change screens, I get no response no matter how I tap. Other times the letters in a word are separated or missing altogether when I type. And, I’m not able to edit (divide to correct spelling) a word by touching the word. Screen won’t let me separate the word, instead selects the whole word to cut. Also, voicemails can come in very late... Too late to be useful.

Customer service and technical support are located here in the USA, and they are friendly, patient, knowledgeable, and speak fluent English. My rates dropped tremendously over my previous AT&T bills yet my phone signal is strong and consistent = no “dead zones”. (Not to mention I got a much more elaborate/larger monthly plan with PureTalk). Couldn’t be happier with PureTalk USA!

Has worked as well as previous provider! Good phone coverage in a rural area. Sometimes slow on sending texts, but sends without failure once "finally connecting". Great price. Have referred friends and would add a second line if needed, without further consideration.