PureTalk Reviews

I switched from T-Mobile because it was expensive and I had poor reception. I still don't get the reception I desire, especially inside of stores which makes shopping hard at times. I do like the phone and the cheaper price.

I was uneasy about switching carriers since I had been with my previous carrier for 15 years. Set up was easy and quick. I was concerned about the coverage of Pure Talk and the rep assured me that there was ample coverage in Southern Calif.. I'm 2 months into the service and no dropped calls. Excellent company. Thank you.

It must be the nature of the beast with RF waves, the service would be great in town then all of the sudden, no signal for a mile or so. Then does it again a few miles down the road. I stream quite a bit and noticed this happens quite often around the Colorado Springs area.

Signal is normal. There are areas where I can't get a signal. However, PureTalk must not have any filter to remove spam calls & emails. I receive multiple calls every day & emails that are spam. I hardly use the phone because I'm afraid I will run out of minutes and emails because of the spam. The calls continue to happen even though I registered with Do Not Call.

Around the first of September I got a text that there was a problem with our account, I called and discovered that the CC you had on file was one that had been compromised and my CC company had cancelled it and issued me a new one. I gave this info to your customer service lady and was told all was good. 5 days later my service was cut off. I called again, several times, with an average wait of about 30 minutes. Plus my wife had called 3 or 4 times prior to that wasting a our 2 hours. All of those calls got dropped in the middle of our conversations.

The service is excellent and I am happy with the fair price I am paying for quality reception. I wish I had moved sooner as it would have saved me so much money! I appreciate the excellent customer service too!

Pure Talk mobile service has been just as good as my previous AT&T service at a 1/4 of the cost. Only complaint was I had a hard time getting in touch with customer service when I originally was trying to get my switched over. Maybe they were just overwhelmed with people switching to Pure Talk...

Enjoyed service so far, but I am having issues when someone sends an image to me via text, I can not receive? I use to be able to receive images. Also, if I send an extended text message, it gives me a failure to deliver. Never had an issue before getting PureTalk, so I am disappointed with these two issues. My wife's service performs fine but not mine.

Your ads say you "use the same towers" and have the "same coverage." This is untrue. Very, Very untrue. Poor service coverage area. Can't explain it any better than that. And not to be rude, You should not be advertising that you have the "Same" anything like the "big carriers" offer. Just sayin'.

I just drove with my daughter across the country on I-80 from New York to Wyoming and then up to I-84 to Oregon. ALL across Wyoming I had no cell service. I had to rely on my daughter's ATT service on her phone to communicate with my husband. My niece who I referred to Pure Talk, had a poor experience in lower central Kansas so switched to another service. From these experiences I am finding Pure Talk doesn’t work in some areas. We travel a lot and need reliable service. My husband won’t be switching to Pure Talk for this reason. I am disappointed that the service doesn’t work all over the US. Is this going to change in the near future?

I use the PHONE for talk and Plain Tex ONLY; I Have no WI-FI in home or car; so I am NOT able to use any of the other functions the phone is capable of. I may sometime next year acquire WI-FI, so that would make it more interesting. Personally....I am saving $ 31.00/ monthly over my other carrier.

My experience with Pure TalkUSA cell service rates ZERO stars. I was unable to send photos with text messages, calls did not go through. Continually received "network unavailable" messages. I spent a week in the hospital and no calls came in even though many called. Totally unreliable. I switched back to Verizon and have had zero issues.

I'm out of state and my phone worked with no issues.:) I love that out is a veteran owned company and the call center workers in Georgia are always so nice and helpful. I Only lost service for a few minutes in the mountains of Tennessee lol. Thank you.

We like Pure TalkUSA. It is a relief to know that we have excellent service without feeling disenfranchised by the carrier supporting groups and actions that we do not agree with or care to support. Our former carrier provided excellent service but supported ideologies that we were diametrically opposed to and it wore on us as our money was helping those we would not have chosen to support.

Volume seems to have more range and clearer to hear. Moves a little faster on many of the screens and better with the graphics as well. My wife says she can hear speech and sounds much louder than before we had Pure Talk.

Had been with Verizon for over 10 years and was skeptical to switch. Finally decided to give PureTalk a try after hearing commercials on Rush Limbaugh and other great radio talk shows. I am extremely happy with every aspect of this service. Phone and internet have been comparable to Verizon. US customer service was prompt, friendly and very helpful in every aspect of the switch. Cost of service is MUCH less than Verizon. I highly recommend PureTalkUSA to everyone! Great service in every aspect and great price! They also support causes that I agree with unlike the other carriers! Excellent service in every way, couldn’t be happier.

I was disappointed when I first activated my service to find out out that the signal was very poor in my home. Barely 2 bars dropping to zero in parts of my house. Very frustrating to have to either go outside of my home in order to make a call.

Their customer service is good. The people I have spoken to are courteous, and always very helpful. I am older and they will take things slowly if I ask them. The price is perfect for us. My husband does not use his phone much but the more he learns how he likes it.

It was like pulling teeth to get our money back from a phone we returned. It took 2 months and a lot of phone calls and a threat to go to the Better Business Bureau. The service it's self is good but you better like the phone you purchased or it could be a long wait to get your money back.

So very happy I switched to Pure Talk. I’m saving 65$ a month. :-) I have recommended Pure Talk to a lot of people. I can’t imagine why more people don’t change. I’ve almost got my roommate to switch. Also my neighbors. So very happy I switched.

The phone I purchased from PureTalk works great and was a superior value for the price! I have been more than happy with the service and coverage that I have gotten so far from PureTalk! I would recommend PureTalk to everyone!

Not only am I paying 1/3 of my original phone bill, I can speak to a human when I call for customer service! I could be the poster girl for PureTalk. I'm telling all my friends. Another big reason I switched is the fact that AMAC is conservative, and I've funneled money into companies who donate to liberal causes way too long!! I don't even belong to a liberal teacher's union for the same reason.

I recently transferred 4 lines from T- Mobile to PureTalk. I thought the coverage would be the same (T- Mobile and PureTalk use AT&T towers). Well coverage might be the same but reception is not. T- Mobile - 3 bars, with PureTalk - one, two maybe. That is minor compared to their data plan. I got the 30Gb plan, so far so good. After I used up the 30 gigs I had no internet. When I talked to tech support I was told that after 30 gigs is used up you are slowed to 25 kbps (kilobytes!). Essentially no access. Ookla speed test shows 0mbps when and if I can get it to connect. Yes, I know, buyer beware, but in their plan description all they tell you is that you will have 'slower' speeds (T-Mobile - 512kbps min.) Their Broadband Disclosure states "transmission speeds will be limited to a significantly slower speed (e.g., 128 Kbps)". Something is not right and they do not want to correct it.

I had two issues I needed resolved. The Tech person helped me solve one of my problems but we were disconnected and the Tech person did not call back. I did not call in again because of the long wait time and I wanted to talk with the same person.

I found Pure Talk easy to sign up with. I love the pricing. I am paying half what I paid to AT&T. I am happy, in general, with the reception on my phone. I do have some problems with data and I do not know why. I have an iPhone and sometimes Siri doesn’t work at all.

Spent a month on Sedona and the coverage was marginal at best. Also the same in areas around Jonesborough. I love the support which is outstanding but they can only work with the coverage available. In large city areas the coverage is great.

I purchased an unlocked phone and was having trouble with it getting on the Pure Talk network. A young lady walked me through going very deep into the phone to find the area that was the issue fixing my problems so fast and easily and she was so very patient with me.

You advertise that you have call forwarding included in your plans but that really isn't true. A person has to call in and give the operator a number to have their phone forwarded to. This doesn't really work since it takes about 20 minutes to get to an operator. If I need to change my forwarding number several times a day this is a major hassle. For instance when I get to work I forward it to work. When I leave work I unforward it.

All I can say is wow!!! The customer service has been outstanding, I came from Republic Wireless where there was no live one on one customer service, chat only.. What a breath of fresh air, PureTalk has fulfilled every promise they claimed. I'm not going anywhere!!! Sincerely, Lee

The signal strength meter shows only one tiny bar when I am at home. Voice communication seems pretty good but I don't get any data connection at all. I live approximately 15 miles west of Fargo, ND, about 1 mile north of I94. I sure would like to use the data that I am paying for.

Overall we are pleased with the service. We have experienced difficulty completing calls late in the evening when cell traffic should be low. I call my husband's number to inform him that I am leaving work and what time he can expect me. I get a recording saying my "call has been forwarded". My husband never receives a "missed call" or any message. In case of a emergency it would be critical to have these calls completed. Need a fix!

Friends and family have to call my home phone to get me. I'm a veteran, a member of AMAC for 5 years and I hear your praises every day on Rush Limbaugh show. My brother called me 5 times before he got me. Two of your tech support told me I need a new phone. I changed my provider to save money and my phone has worked fine for three or four years. If this can't be resolved I'll have to look elsewhere.

There has been too much robo calls. It's really frustrating with the amount of robo calls coming in that I have no way of controlling. I wish you can help with eliminating these. They come in many times per day and it stressful since I am taking all call from strange numbers since I am looking for a new job.

Everything you promised you have done. Great service. Lost nothing by moving to Pure Talk. I am recommending you all the time now. ATT was charging me twice the price! Thanks so much for saving me $40 per month. Keep up the good work Guys!

Your carrier is AT&T. I don't get good coverage even though I'm in Los Angeles. This is probably not your fault, but I can't even use AT&T for my desk-top computer. Is there something I or you can do to get better coverage for me? It is frustrating to just see the arrowed circle spin 'round and 'round without downloading the material. I want to keep your service because I agree with your business philosophy, but downloading is a major chore.

I have had your service for 3mos and am very happy. The service is better than the Verizon service I left. I have not dropped 1 call since changing and it works better when I travel. I would definitely recommend your service.

Living in a rural area makes it hard to find reliable service. I have had Pure Talk for a few months now with no problems. When I did have a problem with my phone, customer service was extremely helpful and very friendly!

Very pleased with service and quality of product. Great decision to move to Puretalkusa. Attempting to move wife and family to your service. She paid $92 to ATT for same service that I get for $20. I appreciate that you advertise on Shawn, Rush and Mark radio shows.

My phone will receive MMS pictures or group texts at all. To get the texts I must shut off and restart my phone or lose service (like when I’m driving and lose service and then get it back). Then those texts will come through. It’s not a phone issue it’s a service issue and to try and call for a solution means I will be on hold for 30+minutes!

Updated on 2/20/2021: The phone I ordered July 2020, is not at all what I was hoping to get in a good, reliable cell phone! I have had several issues with it since I purchased it. I recently called Pure Talk USA about these issues, and was told to contact Nokia warranty, which I did. I followed all of the steps that the warranty department spokesperson told me to, and ended up sending the phone to them to get fixed. They sent me a new Nokia 2.2, which made me feel very hopeful that the issues would be resolved. I still have missed calls, have to attempt to sent text messages 2 or 3 times before they finally send, and I am not able to use my mobile data when I am out of a wifi area!! I am not happy with this phone or with Pure Talk USA!!!

Your customer service is the worst I have seen. I am 65 and was in the customer service business over 45 years. If I would have treated my customers the way I was treated I would not have had a business. I finally pitched such a fit I now get sent directly to a supervisor. Still not happy with your company. My phone does not work properly and you guys have sent me to Apple rather than send me a new phone...

So far service has been very good, even had internet using our phones through the recent power outages and evacuation scares during the Oregon fires. Prices are very good as well, coverage is excellent even in our rural area, very satisfied so far.

Veteran owned, great service, great price! I switched a couple months ago and couldn’t be happier. Easy to switch and saving over $50 a month on 2 phones. I recommend PureTalk to all of my friends. Keep up the good work!

I have called several times and the problem is still not solved. Since I originally switched to Pure Talk in July, I have not been able to send MMS messages and it is now the end of September. The last time I spoke with someone they tried like 3 different things to solve the problem and none of them worked so they said they'd have to create a ticket for the problem because it is above Pure Talk's ability to solve. I have never heard back about it since.

Although paying $25/mo is nice, the reception is not. Twice I have called tech about not being able to text pictures from my phone. Still unresolved. The amount of time waiting and going through everything isn't worth it. It's pretty much only a matter of time before I switch providers.

Overall we are happy with PureTalk. Our only problem has been sometimes we are slow to receive our text messages. We notice if we turn off and back on our phones the delayed messages then populate. Is this a problem you've heard of before? If so, we'd appreciate any direction.

Same service as the larger overcharging networks at more than 50% cheaper. No problems. Customer service is awesome! My cellphone bill went from $88 per month to $38 per month for the same coverage. I am very satisfied with Puretalk!

We were skeptical that switching from the Verizon to the AT&T towers would cover the area we needed service to. But we are happy with the service and especially the cost. We like that we can choose the data we both need without lumping them together.

Good data download speed. The time it takes for the phone to register that I want to make a phone call and to actually connect is very long and annoying. That's my only complaint about the phone. Great pricing on plans.

Just switched this past month and have had problems all along. I have called 3 times already about my texts not going through and yet am having the problem again. Periodically I can’t access the internet when I’m out. Also my emails are acting strange showing up with someone else’s name on my own emails. I was with my last provider for 18 years and never had these problems and never had them with this phone for the past 3 years. I like their pricing and the customer service is helpful and pleasant when I call, but I will have to leave if these issues don’t get resolved.

I tried to reach you and the phone said no service available. I tried several times today to confirm the phone for Leon ** was indeed cancelled, but it repeatedly said call back during your business hours. I tried during your business hours. I tried to chat online but it wouldn't give me an option to have open dialog.

I have had good interactions with anyone I have spoken to in restarting service with PureTalk USA. Call responders are very polite and helpful. I am enjoying my new phone and service with this company and I have spoken to many about it as well.

I read your webpage before I bought a phone and joined your service. Your website says you only sell new phones so I bought one and started service. One month later my phone stopped working. I contacted customer service and found out you sold me a used phone and I couldn't get the manufacturer warranty so I was out a phone. Not happy about that all.. False advertising!!!

Can't argue with your prices. My new phone and your plan was purchased for use mainly in case of emergencies. Came in handy right away as my landline stopped working and had to use PureTalk to call a service technician for help with the landline.

Have set up three cells with you. All smoother than I expected. Coverage is very good. Customer service was helpful on setting up voicemail. Pricing is very competitive for this service. I have recommended this service to others that I work with.

I tried an account for 30 days, as our cell service is picky here. It worked, and I transferred both other lines to Pure Talk. Kept the first one, as it's so cheap. I'm now getting 10X the data over ATT, and at less than half the cost. For 3 lines instead of two. I recommend highly.

The service is ok. At times we do not have coverage where we should and it is aggravating to not be able to call or receive calls when in town. Wish the service was through Verizon not AT&T. Verizon has better coverage up in the north part of the state.

Everything is great except my voicemail messages aren't showing when I have a message. How do I get that so show up on my screen? I like the fact that it's less money that I was spending with AT&T. Great savings.

Phone doesn't always respond as quickly or as well as I'd like but overall I am very happy with the service. I appreciate the low bill. Once in a while I have trouble sending pictures and videos. I like giving my business to a veteran. Thank you for your service.

I would up having to get a new phone because my old carrier would not port my # correctly. After getting that, everything else was a breeze. So far, everything is working well and you can't beat the cost. I thought I had it good with my prior carrier, but this one tops them AND being able to communicate with Customer Service via Facebook (and their responsiveness) is amazing.

Really pleased with the reception. Went out of state and never had a problem, have recommended your service to family and friends. Hope to continue to have a good experience with your services. Will continue to refer people to you.

Easier purchasing and activation process than other companies (MetroPCS lost the phone number I've had for 20 years). Best reception and prices, but very much wishing there was wifi calling...If not for the price and reception, it would be a deal breaker.

Although we are happy with your pricing, there are some drawbacks. I have a flip phone, but wife has a Windows phone. Now, with Pure Talk, she can no longer send nor receive group text messages (nor "media content" in text messages). Plus we were unaware that our charges would be applied to our credit card.

I was tired of paying too much for cell service, I don’t need any bells and whistles, just a phone service that works as expected. I took the jump from a big carrier to Pure Talk and won’t be going back. The service is absolutely all I need, works as I expect, and is cheap. I have my whole family on a plan with plenty of data that costs less than what I used to pay for my personal service with one of the big providers. On top of that, customer service and the actual switch itself have been great. The switch was effortless and I’ve called customer service twice just for little questions and they always help me out right away, unlike the big guys.

Same service as Verizon at half the price! We ran out of data before our reset date and didn't get charged any overages or notice any change in our speed. Would recommend Pure Talk to anyone. Same service as the big, more well known companies but at a fraction of the cost. We are saving $480 a year!

I love this new phone service and love my new phone. You all know how to do it right. I was so happy to tell a Verizon “Close my account”. Thank you so much for making this so easy. I have told all my family and friends to get on board with Pure Talk USA.

My family had Sprint for many years and we've always thought the price was not worth what we were getting for the service. We made the switch to Pure Talk and we couldn't be happier! We are saving almost $100 a month and the service is just as good if not better! We've had Pure Talk for months so far and have had no issues.

The first phone I brought over was a bit difficult as it was an Android but customer service helped me sort things out and all was well. The 2nd and 3rd phones I brought over went very well and we had no problems. So far the simplicity and ease of access to the account have been great, service has worked perfectly. It's a pleasure to cut my bill in 1/2 from former AT&T!

It’s half the price for 6x the data and the coverage is about the same. In short, it’s everything they claimed. I was not expecting it to be such a bargain. I am not very technical, but even I figured out how to configure my phone. Good deal!

I signed up with Pure Talk to save money on my cell phone bill. What a mistake! They took seventy dollars from me to sign up and receive sim cards. One of them didn't work so I had to wait for another one. Then I went through a back and excuse session on why they could not port my phone numbers from Verizon. I called technical assistance, then after a long wait they answered and redirected my call, then another long wait I spoke to someone who told me they would not refund my money because it had been longer than 30 days. This was not my fault but the fault of the porting department.

PureTalk offers the same service as an AT&T re-seller using AT& T network and at half the price. Only difference: PureTalk voice mail is audio, not the visual where you can see the time of the message and number. This is a minor feature compared to the savings.

This is awesome service! It was easy to buy and get started and I have good service with my new phone and the savings are amazing! It is easy to pay per month and I would recommend Pure Talk to all my friends.

I would absolutely recommend PureTalk wireless service! I primarily use wi-fi. As a result have not had to engage data usage. The only outage experience has been with the lose of internet (Spectrum). I would like some detection of and blocking of robocalls and not have to pay for it!!

Since starting the service about 6 Mo. ago it has worked better than any other prepaid service I have had. The cost is very reasonable and your plan can be changed. Customer service is helpful if needed. Coverage here in SW Iowa is not bad but that's not PureTalk's issue. It works, plain and simple for me.

The reception terrible, I can't even get a call through in my house. The service is slow. The time it takes to get help is really long. I'm I'm seriously thinking of going back to Verizon. Even though it's much more money it's worth it.

Happy, with the price, a USA company, and not having to talk with tech people I can’t understand. Understand when I signed up that overseas calls were not possible. Sorry about that - would really like to have that option.

For the first month, my wife and I absolutely LOVED PureTalk. The Customer Service reps are awesome; friendly, easy to understand (fluent English speaking) and super helpful throughout the entire switch-over and installation process. I travel a lot for work and never had any issues with service or anything else; it worked exactly as my ATT account did for about a month. And then, I received a NO SERVICE reading on my phone; I cannot make or receive calls. I use my iPhone for work so I have no idea how many business-related calls I have missed since my service went out.

The tech support guy (Bennett?) was extremely nice as well as very helpful. He walked me through everything I needed to do to enable the functions on my Galaxy S7. Shortly before it was fixed, I saw the information that I SHOULD have read when I first switched to PureTalk. He was nice enough NOT to rub my nose in it. Thanks again.

When I called for help it took me almost 2 months to get my phone where I could watch anything on it. They keep passing me to someone whom would repeat what others did that didn't fix it. My grandson finally got it fixed for me.

Disappointing to only be able to get one or two bars in our area. The map had indicated we would have better service than we get. We are hopeful that the phone will get better service if we get to go south this winter.

Price is better than Verizon. Service in my area not quite as good. Staff was helpful, and nice. Overall satisfied would recommend to others, and glad to support a Veteran owned company. My experience with Pure Talk had been positive!

So far so good, and at $20/month that's a great deal. I was paying more as a Verizon customer, but considering I'm getting basically the same overall benefits, changing to PureTalk is an easy thing to explain.

I want to ship a cell phone to a separate address than my billing address. You don’t have that option. That’s a problem as a customer. Please update that ability and I can process my order the rest of the way.

I love the cost of my cellular service. I now pay 2/3 less for service from my previous provider. My only concern is I sometimes get a lag in reception especially in the lower level of my home or in staircases in some buildings.

I am a previous AT&T user. I was with them since 1981. I am SO SO happy to now be with Pure Talk! My coverage is BETTER than it was with AT&T. I am a VERY, VERY happy camper. I have been telling everybody I know that they need to switch asap.

I was with Verizon for 20 years and was extremely satisfied with the reception. My husband and I are both having problems. His is just periodically and mine is pretty much all the time. Calls are frequently dropped and we have dead spaces in the house. Super unhappy with this but I just have taken the time to contact you about it. I would like help with this.

I was purchasing my first smartphone and needed a low cost plan. I purchased both the phone and plan from PureTalk and am satisfied. I called customer service for help with keeping the same phone number as my old flip phone, and it took a couple of minutes and it was done.

Overall the service has been good. As with all carriers AT&T has some drawbacks and coverage issues. But for the most part good. Have Verizon as well and same issues with them. Our plan so far has worked well for us.

When someone leaves a voice message, it does not display the caller name as ATT did? Is this just a glitch in your system? If it is, so be it I guess.... Service so far seems fine for me & my wife (**).

I was hesitant to change my cell service provider but couldn’t be happier! The two representatives I spoke with during the order and change process were extremely professional. Absolutely delighted with the smooth transition and cell service. Telling all my friends and colleagues about PureTalk!!! Thank you.

Do you have a cell booster you could send me? Bad service in my area. Nowhere near as good as AT&T. Feel that I was sold a bill of goods. ): Could someone please give me a call with a potential plan to ship me a booster?

I have Sprint-T-Mobile as my carrier here in AZ. When we travel north to Payson or Flagstaff, we have trouble getting a signal. During our last trip PureTalk worked better at times. I prefer the application layout for Sprint, and that is one thing I would recommend PureTalk improve.

We started with Pure Talk in July. It is now October and we finally got a SIM card that works with my wife's phone. Many calls and hours on hold. All the people we talked with have been extremely friendly and courteous, but typically not helpful. They are unable to make any decisions without talking to their manager and they can rarely get a manager when needed. Whenever we ask to speak to a manager we are told that one is not available, and I often feel that the service person is covering for a poorly managed company.

I switched my service and my wife's service to Pure Talk at the recommendation of Ben Shapiro. After numerous calls and on hold for literally hours you were never able to get my data plan to work. I switched my service to another carrier and am in the process of switching my wife to another service. Her data service has never worked to this day after a couple of months.

To be completely honest, I was worried about switching to a carrier like Pure TalkUSA from a larger carrier like Verizon. That said, I have not noticed any difference in service (except for maybe a few times during peak hours of the day). The price for service is considerably less than what I would pay at a large carrier like Verizon, which makes it all the better. I am very happy with Pure TalkUSA.

For the most part, Pure Talk USA has been good. I am satisfied with the service. Sometimes for some reason there is a small lag before calls go through. I would say the best part of Pure Talk USA is the introductory price which is why I decided to try them. I will soon move out from Pure Talk USA because I will no longer have the amazing prices for the first 3 months. A suggestion would be to add a chat feature on the website for customers to interact with customer service. Calling and emailing could take a long time. Overall, good service at good introductory prices.

Customer service during normal business hours is ok. Not great, but acceptable. After hours customer service representatives often act like I am an inconvenience to them. They also seem distracted and distant. I have called during the evening on several occasions that this seems to be the norm. On one occasion, it sounded like the lady was eating and talking to me with food in her mouth. Other times, I am placed on hold for several minutes, to then hear the agent ask if I was still there, when I would say "yes" I would get no response and be placed back on hold. It seems like you all need some training on what basic customer service etiquette is.

Switching to Pure Talk was one of the best things I’ve ever done. The service is great. I save a lot of money each month. I have no criticism at all. I used my old phone in switching over. When I need to get a new phone I will use Pure Talk to purchase a new one.

I like the service knowing all my calls sounds clear and without any type of interruption. Been with Pure Talk since July and cant think of a better phone service around. I will recommend this service to all my friends from now on.

So far we’ve been content with our switch to PureTalk. We have experienced a few issues with the phones we brought over and considered purchasing phones from PureTalk but the items we’d like to purchase are not available.

We had AT&T for many years and it just got to be too expensive for what we were getting. We don’t use a lot of data but we needed good service at a reasonable rate. So after doing some research on the internet we found Pure Talk and decided to try it. Its been a few months now and we have not traveled out of the state yet but so far we have been loving our Pure Talk cell service. There has not been any dropped calls or poor service and the customer service has been great.

Your representative was helpful and I didn’t have to wait long while on hold. My service is really good and I was afraid it was going to be bad considering the low cost every month, I will recommend you to friends!

My experience with PureTalk USA is awesome! I don’t have any complaints whatsoever. My service is great here in North Texas! It’s a great price too! And I’m very happy with my new iPhone SE 64GB, as well. I really wish my late wife was still living. She would have a line and a iPhone too, like me.

I cannot access my voice mail inbox and since I have had this service I have not been able to send or receive any text msgs with images. I need to be able to do this. Please help.

So far, the transition has been very smooth and effective. Call quality is excellent and the data volume is just right for what we need. Glad I changed from the old carrier! Great value for the money, and glad to help a Veteran team!

I just started service with Pure Talk and have been having issues with service inside my house. I was able to use my phone inside when I had My other service but now It doesn’t work inside very well. I called customer service and they didn’t have any way of helping me so I am now going to another service as soon as the new SIM card arrives probably today and I will be canceling Pure Talk.

I am a new customer with PureTalkUSA. I've been with them now for about 2 months and I am extremely happy with them. Since switching to PureTalkUSA we hardly ever have dropped calls, which we used to have all the time with our previous carrier. We are also saving about $50 a month on both my phone and my husband's. I wish we had switched sooner.

I am pleased with the product itself; thrilled with the cost; grateful for the reliability, and impressed by the Customer Service I have received. Pure TalkUSA made the transfer from my previous server simple. I have already recommended Pure TalkUSA to friends and will continue to in the future. Thank you...for doing it better!

I have had Pure Talk for a couple months now and my phone seems to handle everything nicely except for two major things. If I am in a group chat with people who own Androids, I do not receive those messages unless I have my data turned on. And if someone with an Android sends me a picture, I only receive that message if I have my data turned on. This has been a massive headache for me and I have been looking for another service, since my parents don’t have issues with this on their iPhones and they use a different service. Coming from a large family and a constantly having different group chats going on, I am disappointed and frustrated with this problem.

Initially, I chosen this provider because of the low price. However, the ads were improper because low price is for the first month only. For all the further months prices are higher than of competitors. Anyway paid them for few months online and the website promised to deliver me a sim card in 2 days. 1 week later I didn't get anything, customer service didn't respond to my numerous requests. I don't recommend this provider to anyone.

Phone service is good in most places. Voicemail system is terrible, would rather have the phone save its own calls. Pure Talk is an improvement over my previous carrier. Prices are fair and competitive with other providers. It was fairly easy to set up the new phone and SIM card.

I am very happy with my new cell service! I appreciate how easy it was to set up and how helpful the sales associates were. It is always quick to get someone on the phone to answer my questions ant to help me - that's great support! Of course, I also love that I am saving tons of money. I am telling everyone about PureTalkUSA!

I am happy with the service. I wish there were more options with the phones. I am still trying to figure out my Samsung a10e. Switching from one service to pure Talk was easy. I am so happy that the customer service reps speak English without a heavy accent that you can't understand.

Your coverage is not that great in the more rural areas. I am actually paying more than I was at T Mobile with your company. I think you should lower your prices a bit. It's a bit disappointing. Also, with all due respect, I am very disappointed in your customer service. But having said that, I am staying with your company for now because you support the things I support. I like your commercials on the Ben Shapiro Show. Thanks, Christina.

Customer service was unable to help me. Not knowledgeable. I spent multiple days and hours being transferred back and forth between IT tech and customer support. My phone service was not usable for 8 days. Very disappointed with this service provider.

Tech support picking up - 2.5/5 stars. It can take 5 min or 45 min. Instructions to get fully operational - 2 stars; you provide bare minimum online info that's not set up oriented but sales oriented. I had to dig around And basically figured out myself. Phone coverage - 4.2 stars. It's awesome! What would be nice is clear instructions on how to access voicemail and how to get most recent messages played 1st. Also a little red or some reminder that you have a new voicemail. There's nothing.

I sure don’t get the number of service bars I used to. Some places I get no service at all. I was under the impression that service would be the same as before with Verizon. I hope the service improves.

I left AT&T after many years, and I couldn’t be happier! No billing surprises. No overages. Service is strong in all the places I’ve been. I’m an older but active adult. It’s nice to know that if something should happen to me, I won’t leave my family with an unexpected financial burden. VERY HAPPY CUSTOMER!

1. I ordered two sims from the website for two new lines. I was told they were replacement sims and I had to order 2 more. Website said nothing like that. 2. I can't understand anyone's name so far. Speak clearly.

As someone who has never bought a cell phone anywhere but AT&T I was a little concerned that I could do so "on my own". However, the Pure TalkUSA customer service rep made it very easy, she answered my questions and quelled my fears. I was considering a phone with higher gigs, more expensive but with her explaining the differences I chose the one with less gigs. I am a senior citizen on fixed income and was looking to save money and that has happened with Pure Talk.

When I dial a phone number there is a significant delay before it connects and begins ringing. About 1 in 10 times it doesn't connect at all and I have to end the call and start over. It did not do this with Verizon, my previous carrier - same phone. Even more aggravating is that I can no longer send texts with media, like a picture. Again, that worked fine on Verizon. I called your customer support several times and they are unhelpful. I will soon change carriers because of this.

Reception has increased better than my previous carrier but I have lost all reception at my home. Voicemail is strange in that if you push 1 to hear the voicemail again you only get the last part of it. This is really irritating when you need to catch phone numbers because people rattle them off so fast.

I have have very good service from each representative that I have talked to. If I had any questions, they were answered quickly. Thank you. And I have referred several of my friends and family to PureTalk. I will continue to recommend PureTalk as often as I can.

I am not able to receive or send MMS messages such as photos. I worked with your technical department for several hours over 3 days to no avail. I was finally told by some expert that sometimes they can't help. I felt like I had been dismissed.

Everything about transferring carriers was easy and comprehensive. The service is very good in my area. The price is almost the same as my old carrier and I get not only better service but more data too. Would highly recommend.

The phone has been working great. It took a while to get my voicemail straightened out. I get better reception at home than I did with Att. One complaint I have is that email that I have sent goes unanswered.

In general I'm very pleased with everything about my experience with PureTalk. Value, quality, cell service and customer service has been great. I do wish the bills/invoices were itemized especially for business purposes when sharing a bill with others. Makes it difficult to show business expenses separate from non-relevant items. Also when shipping an item that requires signature upon delivery, please let the customer know that detail. It made for a small mess on my end. Doing great overall. Don't cut corners like my previous service providers did. They started out great and got worse in time, forcing me to seek out something better.

I don’t get a notification of a voice message and I have to periodically check to see if I have any messages. This is not convenient. My Sprint service would give an audible notice and also show a number for unheard messages at the voice message icon. I tried to talk with customer service but I can’t hold for hours.

Never able to access internet data, wi-fi only. Data in my plan unusable in any location. SIM card OK. Tried various troubleshooting options with no success. Now using a cheaper service that works very well. Pure Talk is a disappointment as a product endorsed by AMAC. Never again.

I purchased a Samsung e10a, and the phone did not get service. I could sit right next to my wife with her phone and she would have 3-4 bars, me none so I called Pure Talk 1/2 dozen times, after being on the phone sometime for over an hour someone would answer and send me to someone else for over an hour. Long story short sent the phone back within the 14 days (had it for 5 days). Did everything they said to do. 3 days later we called to see about a different phone. Nope no can do. Said I would get my refund back and then they tried to get away not paying me back for the monthly plan I bought. Anyhow 2 1/2 weeks later still ain't got my money, BUYERS BEWARE. Very bad customer service, and phone service.

I'm satisfied with my interaction with PureTalk USA, not so much with AT&T's coverage in my area. PureTalk's prices are very good. Customer service is available but doesn't seem to be overly knowledgeable. Converting my phone from a CDMA network to GSM was not intuitive and was somewhat a trying experience. My coverage has suffered but when I do have signal, calls and data work well.

Warning: AVOID AT ALL COSTS. Confusion abounds. Not a single customer service agent knew how to help me, was hung up on multiple times and tried for a solid 2 months to Support this small business and get service activated. They won’t be around for much longer with their terrible customer service agents and lack of communication with customers. Kept telling me I needed to port request my number from my old provider and then I needed my email address and account number to activate my service but you don’t get an account number until you activate your service. Come to find out they misspelled my email address so that put a cog in the system but I couldn’t update my email address without having access to my account anyways, which I needed to do anything else. Ultimately going to choose another provider. Have a feeling they won’t care.

I feel like I belong to a good provider, however, I am sad over the phone I am now using. I had 1 IPhone 6’s however they would not work with PureTalk. So... I made the decision to buy a $400 IPhone SE. The discount only pertained to upgrading my service which I did NOT want to do. So I was set back four hundred dollars. On a senior budget this is hard to do. I just getting back to normal. That’s why the 3 stars, otherwise, I do not use my phone much and the service is clear and available when needed so far.

I have noticed many of my text messages arrive as a file to download. I have never got this to work. If a technician has any suggestions for viewing the downloads I would appreciate it. My phone is an Alcatel 30.

My experience is neutral in comparison to my previous carrier T-Mobile. I live in a rural area and the signal reception is weak and comparable to service with T-Mobile in that respect. However, since wi-fi calling is not supported by Pure Talk like my previous carrier, it’s a problem since I rarely have signal inside my home. Other features like ‘scam likely’ calls also aren’t designated as with previous carrier either. While my monthly service cost is two thirds that of T-Mobile, I’m not certain it makes up for the service differences. Neutral rating.

Unable to transmit or receive photos or any sort of text media. Phone calls are fine, but no multimedia works. I know I have basic plan, but I had the impression unlimited text would also include sending & receiving photos.

We hooked up 4 phones in our household, 2 iPhone 7s, 1 Samsung S5 and an S7. The s5 and s7 don't receive a signal in our house, despite the fact that they worked fine under Sprint and the fact that the iPhones show multiple bars for most of the time. The service for the s5 and s7 is so bad that texts are often unable to be sent and received unless we put the phone outdoors. I now have to use my daughter's old iPhone 6 with a broken screen in order to continue looking for a job, but because it doesn't always stay connected and the 6 doesn't have wifi calling, I had to get a Google voice number to make it work for me. The only reason we continue is because I am unemployed and the cost fits our budget. Once I get a job again, I will likely return to Sprint unless the signal issue is addressed in our neighborhood.

I switched from Spectrum to PureTalk. In theory it should have been plug and play easy - But ... Inserting the sim should have just brought up my phone. But it was "stuck" on Spectrum. I spent a couple of hours on the phone with a very helpful tech - we finally came to the conclusion that it had to be a Spectrum issue. The next day I spoke with Spectrum and spent an hour or so - they finally said that I'd need to reset the phone to factory. I did that and the phone was still stuck on Spectrum.

Although wait times have been longer, I found the company is very helpful in answering questions or finding help for me. I have used customer service a few times due to not sure how to handle a problem and they have helped me tremendously to find the remedy.

My husband's phone was telling him how much data he had used. We became concerned we were pecking the amount of data within our plan, I called PureTalk. Although we still had plenty data left, I decided to increase data so as never having to worry again. Thank you PureTalk tech for your insightful, tech savvy yet sensitive to my lack of tech knowledge. Together we are strong!

The one and only area that I am dissatisfied so far, is the time it take customer service to answer the phone. My average time waiting on the three times I have called is 30 minutes. I can get a lot done in that time but I have to wait that long. Hire more help.

I’ll be happy if I’m not billed like Hulu does two months at once. The signal range could be better. I don’t have good signal in all areas. I wish I had another 2 gigs of data. I almost run out by the end of the month. Anyway a good service for the money.

3g only in Lincoln Mt. Shouldn't it be 4g. Your ads say you are using ATT network, leading to believe I would have the same quality of service. Also slow to access hotspot, which is the primary reason for taking your service.

Very happy with the savings for my wireless phone service, but very disappointed they don't offer roaming service. While traveling out of town could not use our iPhones to find services. Also could not use phone to find directions. Since these options are readily available by most other wireless providers we automatically assumed they would be provided by Puretalk. Very disappointed when we learned they did not provide roaming.

l really haven't had any problems and it has worked fine. I use to be with ** but I knew that with them that part of what I was paying for was going to support AARP which is a very liberal organization which supports the liberal Democrats in Congress. I know at least I am not supporting the liberal cause.

We are currently into our second month using PureTalk. After this month, we are sadly canceling our service. When considering PureTalk, we were told that the company uses AT&T towers to receive cell phone service. Since the beginning, we have experienced multiple dropped phone calls (never experiencing even one phone call that wasn't), texts being unsent and even some not received and our phones are constantly grappling/pausing for service out on the road. We are constantly frustrated and will be canceling at the end of this month.

Technical Support. Tried three times and was on hold for over 50 minutes the total time. Was finally able to get question answered on how to cut off voice mail on my land line. Problem has been solved. Customer service hold time needs to be fixed.

The sound quality I experience when using Voicemail is so poor that I sometimes have no idea what the message said. The poor quality I speak of is not just the recorded message part, but includes the whole communication.

Overall our experience with Pure Talk has not been a good one. It has nothing to do with customer service. It's the actual service that we get using the AT&T network in this part of northern Colorado. We have taken a step back in terms of clarity of phone calls, receiving and sending a text messages etc. I'm sure it's just that AT&T doesn't have good coverage in this area. Honestly we're looking to move to a new carrier that might have better coverage in northern Colorado. We love the idea Pure Talk and what it offers and the affordability but the AT&T network leaves something to be desired.

Waiting three months and still have not received my refund on a cancelled plan. Have called twice and still waiting on the promised check. The phone actually works well. I have still not received the refund check.

Not enough data in the plan... After 30 GB the speed is too slow... I have nothing more to say but you are forcing me to write nonsense in order to tell you that I’m not happy with your service... which now is another reason for me to not be happy with your service

Went on a road trip end of July through first week in August in Arizona, Utah, Idaho and Wyoming and most of the trip had no service at all even in larger cities. Even passing large cell towers still had no service. Remote areas I expected no service but this was ridiculous. Been through those areas before and never had that much outage with Verizon or AT&T. Was excited to try because of the price savings but the coverage is suspect. Will have to wait and see.

Had problems during first week, but since that time no problems whatsoever. Spent 3 weeks in ALASKA and sent photos and videos back and forth to family and friends. No problems. I am in the process of letting friends know how well Pure Talk USA is performing. Very satisfied with the overall performance.

Thank you.

Pure Talk contacted me and gave me new APNs to put into my phone, I did that and now MMS is working. Great customer service! Pure talk is a great American company with American Customer Service and great price.

I am pleased with Pure Talk. Have no issues and plan on being a customer for a long time. I have already passed on info to my friends. The price is right and there is never an interruption of service.

I switched to PureTalk a few months ago and the service is great! It works on the AT&T network and it works just as well as my previous provider (which was more expensive) and now with PureTalk I am saving money each month!

I am happy that I switched to Pure Talk. Only negative I had to buy a new phone to get your service. Tell new customers to make sure their previous carrier will unlock their phone before they switch. Boost mobile wouldn't unlock the phone. Tell people the complete truth. You might not be able to keep your phone.

I am not a complainer by nature. But, I have never received such poor customer service. In late June my husband and I decided to switch to PureTalk based on an advertisement in AMAC. We confirmed that our phones were compatible and ordered two SIM chips that were shipped out on 6/23. Upon receiving them, we noted that this was not a quick process and were advised not to cancel our current plan until successful porting to PureTalk. Because of health concerns, we could not risk being without cell service.

We have had zero problems with our cellular service. The interactions we had with customer service while setting-up our service was a pleasure. Real Americans speaking English...what a concept!!! The savings we have realized is over $60.00 per month. WOW!