PureTalk Reviews

I cannot use the phone inside my home. I have no trouble using it anywhere else. I have traveled with it to Florida and back with no problems. It has a nice loud ringtone which I really love because I am hard of hearing.

Sadly to say that for the first time of owning a smartphone, I'm feeling like a chump. I never grew up surrounded with the electronic gadgetry of today's generation. Tin cans and string were our cell phones when I was growing up. Even in my twenties it took a large air conditioned room and 20 or so people making punch cards to feed to a computer that had huge reels of magnetic tape and flashing lights. That same computer could now be considered the underdog when compared to what I'm typing this message on.

So far we are happy with the service. We love the price. We were paying 3 times as much before we switched. We have already expressed our happiness with friends. It's also nice to see so many commercials advertising the service.

I would definitely recommend Pure Talk everyone was so very helpful when we were setting up our account.. The only problem is I’m not I think of where we live I don’t have great coverage only 2 bars! I’m using our WiFi.

The coverage and the reception is as good as my previous provider, and the price is half that of my previous provider. The only problem I had was setting up the access to the web when outside the house, but the PureTalk technical people helped me solve this problem. I am very happy with the system.

I transferred my service to Pure Talk USA in mid September. The agent was very helpful, knowledgeable and answered every question and concern I had with transferring my service. I would highly recommend their service to anyone who is looking to reduce their monthly costs.

The price and text/talk have been good, but my experience with data is poor. My wife has AT&T service and she has no trouble connecting to internet, while my phone on Pure Talk is ~5x slower. My understanding was that the service would be exactly the same as AT&T since the same towers are providing service for both, but this is most certainly not the case. I am considering leaving for a larger carrier due to the poor connectivity.

Seems to be working ok. I sometimes have more bars than at other times and I live in a major city. The new phone I purchased from PureTalk is acting funny so not sure about it. Everything works like it did when I had another provider. Not sure what to say... Everything is the same as with my old provider.

Seamless move away from ATT. I should have done it years ago. I am embarrassed that I thought I would lose my contacts and history by moving away. I was using .01 of my streaming, required to pay. Did not realize, however that I could not make international calls without signing up with you in advance and tried several times, perhaps you could ask when I call to confirm service. I called customer service once and it was a noticeably better trained person than ATT.

I swapped my previous prepaid plan (talk, text, small data) before we did the same for my wife--just to be sure. I'm getting the same service, plus more data, for less per month. And the two times I needed to chat, there was someone who spoke English as their first language on the other end. We've just completed the changeover with my wife and both of us are happy.

I have only been with Pure Talk for a few months but their service has been excellent thus far. It’s really nice to speak with customer service representatives who are in the United States. My favorite part is not having to worry about going over my data and only paying for what I need.

I love my new service. It's far superior to my former carrier. The price is less than I was paying and the service is much more reliable. I recommend Puretalk and think you should consider switching. I struggled with my old carrier for years but now I'm getting what I'm paying for.

I called yesterday and today regarding my voicemail. We’ve been with Pure Talk for two months and did not realize that our voicemail did not follow us over from our previous carrier. So for two months my entire family had no voicemail and voicemails are being left but we were unable to access them.. As soon as we realized this we called pure talk and now we can get voicemails however we’re never notified when they arrive and we do not have visual voicemail. I will call again for the third time to try to get this resolved.

Switched over from Verizon. Hit the road for a 3000 mile road trip through Kansas, Nebraska, Arkansas, Oklahoma, and Texas. Only a few places without coverage and most of them where Verizon did not have it either. The only reason I did not give 5 stars is because I don't get good coverage at my house. Not sure why because I can see various cell towers from my place. Overall good and good data service. I plan on switching my wife's phone next.

My husband and I each have an iPhone7. From day one his coverage at our home has been good. My coverage comes and goes. I frequently have “No Service.” Otherwise It is good. When first bought I got extra help by phone twice which helped but not enough.

When I activated my iPhone 11 on Puretalk the voicemail didn't function properly. I thought it might be the phone but when I finally called in to customer service they told me the feature hadn't been activated. The rep took care of the issue but wasn't very friendly. I felt like I was bothering her by calling in.

There have been many text messages and group text messages that I am not receiving. I’ve called tech support and there has been no resolution. Technicians just brush off my issue and claim it unable to resolve. That is unacceptable for any cellular provider.

We subscribed to PureTalk USA because we felt we were getting fleeced by the big V. We live in a rural area of NW Montana and require wifi calling when at our house. We were not told my wife's android would probably not work for wifi calling. Long story short we ended up purchasing an Iphone which we were told would work for wifi. It took many attempts to get it to work on our network and 3 sims cards. I was ready to call it quits and relegate ourselves to one of the other biggies. Finally a last ditch effort paid off and we now have wifi calling at 1/2 the cost of the big V. Customer service folks are friendly enough so no quarrel with them.

We have been customers for several months now and are not terribly happy with the quality of service received with our Pure Talk phones. We have had ATT and changed because of poor service in the community we lived in. Other than that we were happy with ATT. We were told that Pure Talk uses ATT lines so were not concerned about changing to PT. However, we have not had the service quality we were expecting in text response, call quality and signal strength especially in a very urban environment! This morning in our home in N Ft Worth, we began getting texts rapid fire (more than 1 per second) even though again, we were in our home. This has happened several times. It's like we just turned on our phone and were getting backed up messages.

So far the service has been great, there are occasional dropped call but could be the areas in which the calls are received. I would definitely refer Pure Talk to other family members and friends. All in all, very happy!

Currently I can't download any images that people send me. My phone service it's horrible. Takes forever to dial up. Drop calls out of the blue. Supposed to be on AT&T network but I know AT&T people get better service than I do so there's no possible way that is accurate.

I'm a new customer to PureTalkUSA and am very happy with the signal strength and call quality I experience. My previous carrier used the T-Mobile backbone and service was poor. I chose PureTalkUSA for its AT&T backbone and everything works well.

Pure Talk provides a great service for a low price. They use AT&T network which gives you an LTE signal almost everywhere. It is quick and easy to setup. I have had no problems with pure talk so far and I have had it for 3 months now.

I often have less than 3 bars in my own home. My WiFi has to back up my phone at home or work. Texts don’t always go through. I do like the voicemail translator although it never has the message complete. Not sure we will stay with Pure Talk with data service spotty like it is. That was part of our reason for changing.

Prior to signing with Pure Talk USA I was experiencing daily dropped calls and was unable to use my cell phone inside my home. I had to go outside to avoid dropped calls. My carrier was Verizon. With Pure Talk my service has been excellent. I no longer experience dropped calls or experience an inability to send text messages from home or work. Excellent service and less costly.

The service is mostly very good, but I have a problem with group texts. Texts do not come through fairly often when they are sent from a group member. I didn't have this problem with my previous carrier, I called PureTalk to try and resolve it, but no luck so far. There are no issues other than that and the monthly cost is the lowest out there.

Pure Talk service. I am very impressed with the service, price and reliability that I have received. It is on par with the major service providers. I am happy I made the switch. I would recommend your service carrier to a friend.

I am finding it next to impossible to find batteries for this phone (model TA-1207). Kind of hard to make use of the phone when I keep running out of power. Why is it that no one has any batteries, including you that are selling said phone. Is this some kind of gimmick to get a second phone purchased. I really would like to know. I also would like to know how you can help me solve my problem.

I have connectivity issues inside our warehouse. I did not have this issue with Verizon. Tech messages are unable to be sent. I can usually receive but sending can be an issue sometimes. Even when I step outside the building, I can still have delays on accessing the network so the text can be sent.

in general very happy with your service. Love it that you ANSWER THE PHONE and your reps SPEAK THE QUEEN'S ENGLISH. I will say I had to call multiple times to get the phone set up correctly but I was coming from Verizon and they put their junkware on my phone which seems to have been source of issues. I will be totally resetting my phone soon to get rid of Verizon junkware. I think you should have had me do that early on and that would have saved us both a lot of time. Also I never got a clear explanation from your reps as to why my phone with JUST WIFI ON can't send text messages.

Can't beat the price & get great service. I'm very happy. I wish though, that they had service centers. It would help people to get new phones & get their data transferred to them. It's nice to talk in person.

Have never been able to receive pictures on my text messages. Have talked to them several times spending as much as at a hour and half on the phone with no resolutions. A couple days ago they were supposed to give it to their highest tech people and I would get a callback in a day or two. Erll that hasn't happened. I am fed up with it.

My family has been with AT&T for 15 years. We never wanted to switch because we ALWAYS thought we were getting a great deal. Once we really got serious about our $$ we looked into changing phone companies. WHAT A CHANGE! WE LOVE PURETALK. We have not had any issues AND our bill is HALF the price. Great savings!!! And everyone at PURETALK was so nice and helpful when we switched our plan. HIGHLY RECOMMEND! You won't be sorry you changed providers.

Since changing providers from Verizon to Pure Talk, I have been extremely pleased with the coverage and cost. I have not experienced any dropped calls or dead zones, that includes driving state to state. I have recommended Pure Talk to family and friends.

I'm dissatisfied because I'm constantly not able to send or receive pictures (MMS) and now more recently, I'm not receiving half the texts people send me, and the ones I send seem to not be received at all by anyone anymore. This is very frustrating.

My MMS service hasn’t been working since I switched to Pure Talk. I called customer service multiple times, but they weren’t able to help. They told me that they put in a ticket for me but I never heard back. I will switch to a different provider this month.

Cost is sane and service has been good so far.. I had a problem and it was quickly and kindly helped! Happy with phone and fee schedule. Hope to continue and upgrade as we go! Thank you for this low cost high tech for someone who dislikes too much technology.

It would be helpful to notify and send an invoice with the monthly charges made each month. The only way I know this has been paid is thru my checking account. Then I have to go to the website and print off a copy.

PureTalk has very capable customer service people to talk to and they were wonderful in helping us get started! We haven't been disappointed with any of the coverage in any areas we've been to so far. Thank you Pure Talk!

We are so happy with Puretalk! The service is great and we are not spending a fortune every month! Highly recommend them! Way better than our previous service AND you can talk to a real person if you have questions!

This was the easiest carrier change I have ever made. Nothing has changed with my phone usage. Everything works exactly the same and it's so much cheaper. I love Pure Talk. I haven't had one problem with service or coverage.

WE have very poor service! The range is poor...very few bars so to speak. I was told you use the same cell towers as Verizon and Sprint. I previously has Verizon and we never had the issue or no service... NOT HAPPY!

I have three lines and have HORRIBLE connection. I have to walk outside of my home to get a good connection. I am thinking about going back to my old cell carrier. My employees have the worst time getting me.

I think the voicemail could be improved. Maybe some indication that I have a voicemail, so I don't have to dial my own number, put in a password and find out IF I have any new voicemails. Maybe it's my iPhone, but when I was with AT&T and US Cellular, I got an indication of a voicemail.

I switched from AT&T to PureTalk a few months ago, I got a free iPhone SE, and I'm saving on monthly charges. The service works great! I've had no issues so far and see no substantial difference from what I had with AT&T.

I am thrilled with my Pure Talk Service. Plan to tell all my friends to switch. Had to switch my text server and for my account. However the Pure Talk Service Group talked me through the necessary settings. Thank You for the Great Service.

The transfer went smoothly and the service seems great, except that I was completely unable to send or receive MMS until I figured out that I had to manually reset my APN (I had to look up the settings on a 3rd party website.) It appears to work fine now but I wasted a lot of time trying to solve something that never should have been a problem.

We had Verizon for many years, since day one. We never joined Verizon, but the companies for the cell phones we were using were bought by Verizon. Great service, especially in rural Colorado. Then, things began to decline. We have 3 residences, one a remote cabin off-grid. Verizon worked very well there but over the past 5 years or so it declined to the point that it is unusable. AT&T customers experienced the opposite. We tried AT&T but their policies are not that great and they are about as expensive as Verizon. Enter Pure Talk USA! Only downside is that Verizon phones are not compatible (they are partially compatible) because Verizon does not allow you to add or edit APN's. We have much better service and our bill is about half of what it was.

I was skeptical at first, but after 2 months, I’m very pleased with the service! 3G is FINE with me! 56$ per month for 30GB! I was paying more for less data from ATT! I would recommend and actually have to friends and many family member! Thanks RUSH for telling your audience about Pure Talk USA!

When will Pure Talk address the non-working hot spot issue with Android phones? I have been with your service going on 3 months. No progress or answers as to when, or if ever, hot spot will be working. I can't wait much longer.

After many years with my previous provider I decided to move from my 450 minutes and unlimited data plan to a total unlimited plan. I didn't need all that data but they were still selling me that. The change would have saved about $20 a month.. Still couldn't see having more than I needed and looked at Pure Talk USA. Got just what I needed, easy to set up, same quality, The one time I called support they were great and I'm saving about $70 a month. I'm Ecstatic!

This service provides great voice and texting capabilities. Communications are heard clearly and text messages come through, however they often seem to arrive slowly. Pictures do not function properly and are often not viewable at all. Phone support is good but often takes 2 or 3 calls to get things functioning properly. Voicemail setup took 4 calls, but was finally resolved by talking to a technician, not their regular phone operators. Away from my home server the internet does not function. I suspect that is what I should expect for an inexpensive service plan.

The customer service is excellent. We had SIM card issue initially, however it was resolved quickly and the customer service representatives were very knowledgeable and helpful. The place price was half our previous phone company. We are very happy with the service.

I want to love Pure Talk badly! Just for the people I've heard promoting it. I switched from Verizon after being with them for 20+ years. But I've had nothing but problem since switching .Continuous bad connections! Friends/family asking if I have received text, videos, or photos. I don't!

Happy with service overall but spotty coverage near our vacation home in Pacific Beach, WA. Everywhere else it seems to be fine, just an issue in rural areas. Love the customer service and the price and that you are an American company with English speaking representatives.

I really appreciate Pure Talk's plan pricing and the deal I got on my new phone when I joined; however, the service has been extremely choppy. I often have only one bar and never more than two. I may have to switch to another provider just for better coverage.

My service is terrible. I do not get service in many places in my area and when I do people say they cannot hear me. I get dropped calls constantly and interference. I switched from Verizon solely on price. Their service is great where I live, but too expensive at this time for me. The cell service terrible where I live!

I was treated with respect and expert instructions. I was pleased with the service I received. I just can’t thank You enough for a quality service at a really great price. I look forward to future service and upgrades.

Having trouble with Samsung S7 phone. Weak signal in area. Have to use wifi calling at home and lost setting in settings and had to download app that cost $ 3. Hard to locate help phone number and need help with downloading text messages from iPhones. Cannot download photos from iPhones text messages. Calls not in contact list have a + added to the number and are listed as outside the USA call.

Started service with Pure Talk on 9/3/20. Changed on 10/3/20 because I found out they don't support Apple Watches. Got charged for second month and they refuse to refund. Also took them 6 days to port my numbers (which was part of their reasoning for not refunding my money even though that is their fault and not mine). They have a one month satisfaction guarantee. I switched from them on exactly one month. I didn't ask for their guaranteed one month - only not to be charged for month 2. Voicemail was also a pain to get set up with Pure Talk originally. It took about 6 phone calls to technical service in order for them to turn on Visual Voicemail (which is the normal voicemail on an Apple Phone).

The cell service has been great, I have never had service at my house in the past, now I have very good service and I’m paying less. Definitely glad I switched. I have given the info to two family members who have also switched to Pure Talk.

Connection is slow in Imperial Beach area... we have problems connecting to calls or Wi-Fi. Service cuts in and out quite a bit. We may need to upgrade? We do like the cost of our service though. My wife has problems with her voicemail also, we have called Pure talk and had a reset but she is still having issues.

PureTalk's service is so outstanding all the way from their customer service department (US-based and English speaking!) to billing, the variety of plans and the cell service itself, I want to kick myself for not switching over years ago. I've also gotten several family members to do the same and they couldn't be happier as well.

I've called tech many times about this problem. We have reset signal at least 4 times. Yet calls drop off time after time. Some days are worse than others. I finally got someone from tech to explain wifi calling to me and that is what we use mainly and still have problems. SOMEONE PLEASE HELP BEFORE I'M FORCED TO GO BACK TO SPRINT.

Puretalk delivers exactly what you want as a mobile customer- low cost, no extra fees and quality service! The sound quality is much better than Verizon and rarely does a call get dropped! We are on a budget so puretalk really helps every single month!

I have a Samsung Galaxy S7 and have chatted with your tech support. I cannot receive text pictures and hyperlinks like Twitter or FB forward links. When do you anticipate getting this up and running for non iPhone users? Otherwise, sadly I will have to return to my prior carrier.

Overall, very happy with service. Other than I do not get voicemail notifications on my new phone. Can’t figure out how to fix this. I can press “1” and access my voicemail, but do not get notified when I have a new voicemail.

Good rates and good coverage. No problems with billing. Never a problem in town or freeway travel. However, I have a remote 'weekend' farm in rural Kansas. Four miles south of Virgil, Kansas. Poor signal there due to elevation, and I am only about 15' short. Indeed it will work there, 4G LTE outdoors, when the proper elevation is reached. I would like a mobile hotspot that I could place 'up high' and connect to via wifi. Solves my unique problem. I have not seen a mobile hotspot offered by Pure Talk.

All in all PureTalk is better than AT&T since it costs less. The bad part is the network is the same as AT&T. I ordered an additional sim card and requested it be sent to another address and it was not. The final thing is your integration with voicemail simply sucks. I should be able to see what voicemails I have on my iPhone but I have to dial in to get them and navigate a voice system. That sucks.

Great service. Can't beat the price. Don't see any difference in more expensive plans. I switched and I'm glad I did. My husband is planning to switch. Thank you Dave Ramsey for recommending Pure Talk. Keep up the great value and service.

Had to buy a new iPhone as your SIM card would not fit in my old 8 plus. Bought ES and SIM card working fine except receive error message when setting up voice mail. Error says the issue is with the provider. Called and was transferred to technical support and no one ever answered - was on hold for at least 1/2 hour. Still don't have voice mail and do not want to wait on hold forever. This does need to be fixed though. Help!

Daily I receive text messages late, I usually have to turn my phone on and off to get the messages that I miss. Also, I have only 1 to 2 bars of service in my downstairs, so wifi calling would really help me make and receive calls.

Very satisfied. Great service. Great support staff. I am very happy with cell coverage. I have recommended to family and friends for the great value. Pleasantly surprised and the quality of service and coverage. X CD Zero issues in the last two months.

I signed up with PureTalk based a on advertisement from a national radio show that I listen to. I was ready to try something new and I needed a new phone anyways so the timing was right. My initial order was a little challenged because I was having the phone shipped to my work instead of my home so the transaction was marked suspicious. However, customer service worked through it with me and I had my phone shortly thereafter. The reception has been great everywhere I go and I enjoying having plenty of data to go along with my unlimited talk and text. I've talked up PureTalk with several of my relatives and maybe soon they will sign up too!

The service itself is ok. I haven't had any problem with dead spots. It's good to be able to get support people on the phone that know what they're doing, and that I can understand. However there is a problem. Puretalk has limited support for Android phones. In the 3 weeks I've had the service, I found that they don't support visual voicemail or the ability to use your phone as a wifi hotspot if you have an Android phone. I asked about these features and I was told 'We only support those features on Apple phones. Those features may or may not work on Android phones.'

I signed up for Pure Talk first then changed my old phone over to pure talk for my husband. The customer support I got (Susan-WONDERFUL!) was incredible. We were on the phone for 3 hours with Tracfone one day and still didn’t get everything done! It was exhausting! But Susan gave me her direct line and we started it again the next day and FINALLY got things taken care of and were able to completely unlock the phone and get to all of my info the next day! I’m sure Susan remembers because she said she had NEVER experienced the hassle we went through in getting a phone unlocked and transferred like we did with them. But she assured me she was not going to stop until we got it all done...and she didn’t!! What a way to start our business “adventure!” But it has been smooth sailing ever since!

To begin we had trouble getting our phones. Then one had a bad SIM card. My husband was without a phone for a week or more. The first month we each reached our data limit (unlimited). The speeds that the service slows down is unusable. I use my phone on our internet now when I’m home, yet I’m still seeing slow speeds at the end of the month. Praying it will get better!

PureTalk has saved me money and provided an option for expensive cell service. The switch was easy! The only downside is the coverage in the area where I live. I had to purchase a cell booster to get coverage at my house and have no service for about 2 miles when leaving home. Other than that, it all works well.

I cancel a line I used to test out an LTE modem which didn't work out for me. The customer service person was very helpful in taking care of my request. I was not charged for the extra data usage after explaining my predicament. My other 3 lines work great. Thanks again for the excellent service.

Prior to PT-USA I was with a major carrier. Bundled service. Very Expensive. Once I was down to one device and I paid off the phones, I switched. You guys made it easy and seamless. The only noticeable difference is how you do voicemail and that is not a big deal.

I am a little disappointed that you do not offer WIFI calling. Like many people I have chosen to let go of the extra expense of a house phone and just use my cell phone, which is a brand new Galaxy Note 10, and of course is WIFI calling capable. I live in a very rural area and have a metal roof. I cannot make calls inside my house and often have to walk around my yard endlessly to find and keep signal. The addition of WIFI calling would solve that problem for me.

I'm happy with the lower cost, but your weekend customer service is SLOW. I was having trouble with my phone, calls for help were dropped three times and my longest wait was over 58 min. The staff you have is AWESOME. We finally got it fixed. NOTE: I HAVE A Ulefone, that I ordered online. Military style, good phone, but different. Thank you. Eddie **.

We didn’t have voice mail after switching to PureTalk. I called and it was fixed in a snap. Great service. All 3 of us are happy. We haven’t noticed any difference in our phone service compared to our original service which was double the cost!

We have been using Pure Talk now for a month or so. It works as advertised. We have all the same coverage in the same areas. The setup was easy. My wife’s iPhone 7 set up all on its own. My Samsung Android required a little tweaking of settings to get internet search’s but that was easy to do. We are spending a little over 1/3 of what we were spending with Att and getting more than twice the data so I am very happy with the service. Sorry I waited this long to switch.

This is my 2nd review from a two to a five star rating... Pure Talk USA saw my 1st review as shown below and they did indeed adjust my account... I will always be a loyal customer to a business like Pure TalkUSA when customer service is good. I was with my other phone company 1988-2020, through three husbands and and five residences not because of price but b/c of customer service. I only changed phone service from my other phone company to Pure TalkUSA because I could no longer afford it due to Covid, and I had no guarantee I would be called back to work, I believe because of my age, and its Covid risks. I found PureTalkUSA. It was half that cost so reluctantly I changed... Turns out finding Pure TalkUSA is the only positive thing Covid brought to CA., especially true due to their response to my review.

I love Pure TalkUSA! Their services are affordable and they are so easy to get in touch with! I am highly satisfied. :) Plus, when I activated my phone, PT mentioned I may have to wait 1 - 72 hours for the SIM card to work, but once it was inserted, I had service within minutes!

The coverage is so bad probably the worst and am looking to change to some other carrier. Trying to communicate with help is so bad. You hold forever and eventually give up waiting to talk to a representative. You are advertising on Talk radio and I am going to call the show host and tell them cheap is cheap and no service.

Says that porting your number will be 3 easy steps. What they don't tell you that you have to call them for each step!! Also mailbox setup is ANOTHER call! Now after three hours I think we are setup and converted!!

The best thing I like about Pure Talk is it is an American Company. When you call you get someone who speaks English that is understandable. My service is good. A little slow at internet connections sometimes but acceptable. I never had any dropped calls.

Your voice mail service is awful. First off I have to memorize a 7 digit number just to access it. Why?? Then when I do get into my voice mail there is no date timestamp on the message and no reference phone number as to who the message came from. It is a real pain when I listen to a message and don't know and can't record what phone number it came from. So if the caller did not leave a return number then I have no record of how to call them back. If you think that my call record on the phone covers that issue you are wrong. With no timestamp on the message and a large volume of incoming calls, it is all just lost. This issue is so important to me that it alone will eventually force me to go to another provider.

Your customer service is incredible and everyone I have spoken with has been great! Unfortunately, the actual cell coverage was too spotty where I live in Fort Collins CO. The coverage map on the Pure Talk website seems to be misleading.

Unable to resolve the issue with my hotspot not working. After 2 calls and way too much time waiting on the phone... I am left hanging with no resolve or solution and was told that's just the way it is with Android phones while I've never had this issue with other providers....Unacceptable in my opinion.

LOVE the pricing structure. Coverage has been GREAT!. A slight deduct for the VM capabilities. Needs work. Hopefully that's in process in some respect. In fact, I could get my elderly parents to join if the VM would be made more user friendly. Operator redirect not needed to check VM, input of passcode each time not needed, no easily identifiable icon to show you have a VM. Clean that up and you'd have 5 stars and two new customers.

Love the pricing plans and flexibility that Pure Talk offers. That, and the fact that the service quality is sufficient are the reasons I switched from T-Mobile. The service has proven satisfactory although there do seem to be more "dead-spots" than I had previously. Again, this is just feedback to help you. Would like a wi-fi calling feature! Thanks Pure Talk! Thanks.

Switching a new phone over from Verizon was the best experience. The rep was very friendly and helpful - very professional - really knew his stuff. A real joy to work with a company that shows it wants to take care of their customers. The plan provides just what we want and need - no extras that I have to pay for whether or not I want it. We're extremely happy to have switched to PureTalk and are recommending PT to everyone.

I ported 3 iPhones from AT&T to PureTalk and reduced my monthly bill as advertised with no complaint. In a short time I discovered that not all participants in a group message would receive the message regardless of whom it was or what brand of cell phone manufacturer. Sometimes the missing texts will come through in a cascade all at once for no reason a day or two later and sometimes they never show up.

Excellent on all fronts from reliable cell function to the Best customer service representatives in the business bar none. Very considerate and informed. Highly recommend this service and last but not least the best bang for the buck price wise. Thanks Pure Talk.

You requested Feedback and for the last month or so everything has been just perfect. No issues, no latency and no connection issues. I wish there was a larger discount for adding lines to the same account and sharing the data however, but it is what it is! Doesn't change the fact that I am completely satisfied with your service so far.

Took a while to work out some bugs, but very happy now. Price is right and coverage is good. I had problems getting through to tech support in a timely fashion and they are not available on weekends which I think is strange.

When I used to get a strong signal at home (3-4 bars and 4G), with Puretalk I usually have 1-2 bars and 3G. When I'm away from home or the office, quite often I cannot access the internet. I didn't have these issues with Verizon.

I haven’t noticed a difference in coverage since switching to Pure Talk and I’ve been saving money! Customer service has also been very helpful when needed. Even the pure talk website is better than T-mobile’s! It is easier to change my plan on pure talk’s website whereas with T-mobile I had to call which took a long time. I love pure talk!

My phone says I have service but about 90% of the time I make phone calls or receive calls it's like I lose connection or sounds like they hang up. I call back and ask if they hung up on me they say no. They actually thought I hung up on them. Been thinking about going back to my old service. Cause it is annoying...

I can't believe I waited so long to switch to PureTalkUSA. Coverage has been great, as advertised. And I am loving the lower bill!!! I have also been appreciative for the great customer service! Everyone I've spoken to has been very nice, respectful and knowledgeable.

Very poor cell service. You advertised 99% coverage but in Custer SD coverage is almost nonexistent. I have to scream in my I phone 10 for anyone to hear me. Cellular equipment needs to be updated. I would not recommend. What are your plans?

Sometimes hard to connect. Single bar indication most of the time. Bad connection many times. Is annoying walking around the house or going outside to get better service. Dropped calls very annoying. Never happened with Sprint. Your price is what keeps you in the game, but I can't say for how long if this gets any worse. Let's hope you can do something about this. As I said, no problem with Sprint....ever.

I'm very satisfied with Pure Talk except I think they get to 3 MBs very fast and then the internet service slows down. I was with AT&T for several years and never went over 3 MBs. Why now? It seems like a marketing ploy.

The person that uses this cell phone is a light user. The pricing and package that we have is just right! Thanks for making plans simple without a lot of unneeded extras! We have recommended PureTalk to others with the same level of cell phone usage.

People were just didn't seem sensitive to my issues. In fact, I alluded to a couple of times that I was considering changing and no one seemed to care. There really weren't any set-up instructions, hence I had to call about 4 times to get things right.

We switched over about 2 months ago from Walmart Family Mobile. They were ok and the service was fine, payments were a little high and the support was in another country. Pure Talk has a better rate and when I call I speak to someone in the Greatest Nation on the planet, The United States of America. I am glad that my dollars are staying here and providing income for American employees. The service is great, we haven't found any dead zones in Central Texas yet. I had to reprogram a new phone for my wife, between hold time and completion it was less than 15 minutes with Tech Support, excellent service. So far everything is as good as homemade biscuits and peppered sausage gravy. Couldn't be any better. For Christmas we will add a line for our teenage daughter. Overall we are really impressed with the service. God Bless America.

The issue is with the ** line. I was sent an Android Nokia to activate on that line, but have not been able to do so even with long sessions on the phone with tech. Reception is poor at the house and it needs wifi calling to function here, which my iPhone 6 does alright. Even going to an area that had good Puretalk reception, the tech and I were unable to get it activated for use away from home. However if I put the sim from my iPhone 6 in the Nokia it would work, but not with the sim sent for that line. I was finally able to return the Nokia a second time after calling in again as it was not noted well that I was supposed to be sent a Fedex return label. It is frustrating that my wife has been without a usable phone for over 3 months.

I had to call the Customer Service help line several times in order to get my Android cellphone to work like it did before switching to Pure Talk. We are having the same problem with my wife's Android phone. Advertisements say it's easy to switch to Pure Talk but it is not!

I am a recent customer with my 2 sons included...a common issue is data connection ability and speed once connected.. It is noticeably slower than AT&T. I have increased my data allowance to unlimited but with no discernible change - any suggestions.

My phone worked fairly well after switching to PureTalk but then about 3 weeks later I was not able to use data and signal strength was very poor. I called customer support and they had me change a lot of settings on my phone and it has worked great ever since.

We don't get pictures on our text messages. Also, we don't get wifi calling on any of our telephones, we have gotten many complaints from our family and friends. They tell us to find some other phone company that will give us more services than we are getting. We can not send pictures with our text messages to anyone.

I was looking forward to saving money with four phones. I called to set up the account which was easy. I ported two phones the next day. Once I received an email telling me the porting was complete and installed the new SIM cards, I had no service. I called Pure Talk only to find I needed to have my phones unlocked. On a Friday night I had to call to do this but it gets even better, It takes two business days. Unlocking on a weekend could mean I might be without cell service until at least Tuesday.

I switch from Cricket. And I like cricket. But I wanted to use my AMAC benefits and decided to give Pure Talk a try. It was a frustrating time porting my number and not having my phone for three days. That’s my only complaint.

Was not warned in advance that I would lose 60% of my contacts. Was not told I would need to call your company to re-record voice welcome message. Was told by your associate that the trouble I was having with settings-which weren't in my iPhone anymore-was my phone. Many settings and phone numbers got mixed up...bit mess. Lots of lost time.

I switched from Verizon and saved more than 50% on my monthly bill. My wife and I paid $87 per month to Verizon for 2 lines and 2GB of data for both numbers. When we switched to Pure Talk, our monthly bill went down to $42, but we got twice as much data 4GB. They assisted us in transferring our phone numbers. We found the customer service was friendly and efficient. I would recommend Pure Talk to anyone.

Yes, I would and have recommended PureTalk to friends because of its price and service. To this date, I have had PureTalk service for two months and have no negative effects on my connections as I travel to different parts of US.

The transfer of our number happened instantaneously while we were on the phone with Pure Talk. We had seamless cell service and cut our bill nearly in half. We couldn’t be happier with Pure Talk. I would recommend to anyone.

My data has not worked at all, I have paid my bill for 2 months & no data at all, why hasn't my data been on, I mean I pay for it so it should work right? Besides my data not working the phone service is good.

I was satisfied with all of calls to have my questions answered before I actually signed up for service. I spoke with Devin on 2 of my calls, she was very knowledgeable, helpful and personable. When I finally put in my order, it arrived just as promised and I able to get my new phones set up on the Pure Talk account with no problem.

We just went through a hurricane in lower Alabama. Because of a lack of internet, I ended up having to use the data on my phone a lot more. There is absolutely no way of finding someone to speak with when you call the number. Takes like 30 minutes to get somebody to answer the phone. I end up having to do it online, and when I had internet again I wanted to switch my account back so I did it the day before billing. The problem with this is that I had to go a whole day with absolutely no data on either phone. Sure would be nice to be able to talk to somebody when you have a disaster and just need to try to make ends meet while still trying to work without internet.

We were on hold for over an hour trying to get help with issues regarding receiving text messages and poor cell service. Can we get faster help? Did not stay on hold!!! We want to stay with Pure Talk but we may have to back to Sprint.

I would rate it better if I could ever connect with 4g. Never has it, always 3g. Ads state 4g. I also get plenty of spam and phishing texts and calls. It also says unlimited text and messaging, yet it goes against my data usage. Contact me for explanations please.

I currently use an iPhone and I have to call my voicemail to hear them. I don't get a notification if and when I receive a voicemail. It would be great to fix that rather than having to dial to listen to a voicemail. Sometimes I may not even know if I have a voicemail, so I have to call at least once a week just to check.

Never heard back from customer service on my request to end service. I never could get my phone to work despite several months of trying. I was trying to maintain my number of **. Stop automatic billing and refund prior payments.

I am 68 years old and have used the cell phone for 25 or so. Where I live the service is not good. 1/2 bars. However have had same problem with Alltell & AT&T. The thing that sold on Pure Talk was the amount I would pay for a monthly bill.

A better phone company all around. Will take care of any problem. No call drop. Excellent phone service. Could not ask for better. Keep up the good work and customer service. I would highly recommend this phone service hands down. Good people to deal with when you have a problem.

I am very happy with Pure Talk and glad to be away from ATT. I don't notice any difference or problems with the switch. I have been telling others and family members. It took a while to get the sim, but was worth the wait.

I am so happy I switched! There is a great coverage for a wonderful price! I switched so that I could use all of the features with my Galaxy Note 10 Lite and it works seamlessly. I have traveled and gotten great coverage.

This is my second month on PureTalk very happy. Lower price, same service, great customer service! Great for me. I'm a senior on a budget. This is so very helpful. Love, love PureTalk!!! Definitely recommend to anyone spending a fortune on cell bills from AT&T, Verizon.

Customer service is friendly and US based, network availability is high, and prices are low. Learned about this on a conservative podcast and switches from ATT. Very happy about the move so far. I used to have unlimited data, but 4gb turned out to be enough, so my wife and I are now paying less than half of what we did with ATT.

Price is great for good connection quality. That's the good part. Here's the stinky part. Voice mail is archaic, to say the least. I tried to use You Mail with PureTalk on a Samsung Galaxy G7. Neither my dealer nor PureTalk tech support could ever get it to work. So I upgraded to a Galaxy G8. It turns out that I have to request a visual voice mail. Huh? Ticket ** was submitted and completed though I was never advised of the completion. I call Customer Service a week later to find out that it was completed. I asked the rep what apps would now work with PureTalk. I got a "I don't know anything about apps" answer. So I supposedly have visual voice mail but no idea how to make it work. I suppose I could go through the hoops of calling in AGAIN. But, then again, what happened to "plug and play"?

We never got cell service near as good as we have now. Cost of service is very reasonable. Setup of service was easy and SIM cards were delivered very promptly. Enjoyed choice of Apple phones that are new. Very happy to have switched.

Your company has consistently delivered the worst customer service experience I can remember. From your extremely long phone wait times, promises of return calls which never come. No follow up on issues reported. No written itemized bill?? Can't get a straight answer for employees. Incompetent employees. The list is too long. I will be dropping this service soon. It is a sad pathetic company that is not interested in improvement. What a shame!!

I have been very happy with my service. I am out on a farm and had trouble sometimes with my previous carrier, but now I get ever better reception to make my calls. Thank you, Pure Talk and I have recommended you to my friends and family.

We’ve had nothing but trouble since switching over to PureTalk and went to Verizon a week ago and PUreTalk still hadn’t ported our numbers back to Verizon!! Very unhappy and now getting angry!!! My bill was set up to auto pay to a credit card on the 16th of the month, around the beginning of October I couldn’t make phone calls, send text messages or upload to FB and got a message my balance was too low to complete each action! What balance when my bill was paid for Sept and the October bill wasn’t due? Please just port my number back to Verizon TODAY so I can be done. Thank you.

Un-want ad I never received before PureTalk, WHY am I receiving these added ADS? Stop these ADS from being sent to my phone, Please. When I was on AT & T I never received these ads at this rate, WHY. Stop these ads from appearing on my phone.

I likely don't have room here to tell you all that I am displeased about with my recent switch from Verizon to PureTalk. Before switching, I gave a CSR three IMEI's for our phones, and was promised they were compatible and would work fine. I used the online tool to verify and was told they would work. I switched to PTUSA, and none of my phones have worked well since. I had to manually program all three of them, because each one said they were programmed but would not call or text. After 1 hour on the phone, I got the information to program, did the updated APN's and they sort of kind of worked, but dropped calls frequently, or just plain would not call because they would not connect to the tower.

The only concern that I have is the functionality of the voice mail. It doesn’t show the number in my missed calls. If the caller doesn’t leave their number, it can be a problem. Also, the only way to retrieve the message is to enter a passcode every time. It seems like needless extra work. In spite of that, I am glad that I switched. Great service.

Updated on 11/07/2020: My Nokia 4.2 has a problem. It won't send pics or GIFs via the SMS (text). This is ongoing! One of your agents tried to help me with the problem. During our phone conversation he lost audio on his end and said that he would call back. He never did!

When receiving more than half the calls in a good area showing plenty of signal. The call will not connect. Just leaving me with dead air. When I call the numbers back they tell me that it rings at first then just hangs up on them. Also my voicemail does not show up on my phone. I hope you can improve our service. For if not we will need to move on to a new carrier.

Great customer service! I love the lower monthly cost compared to what I was paying to Verizon. How I wish I had listened to Rush Limbaugh's advice on his radio program sooner! Thank you Pure Talk for making the switch so easy!

I switch my telephone service to Pure Talk about two months ago and my only regret is not doing it sooner! I am impressed with the clarity and speed of my internet and the reliability of no drop calls. I’m satisfied. I will recommend this service to my family and friends!

We lost service while on the road in South Dakota. One easy phone call to 611, a few instructions from a very friendly voice, and we were completely functional again. The service happened a few more times during our trip but the easy instructions fixed the problem every time.

Our overall phone service has not been as good when we are not on our home network than it was with Verizon. However, Our bill is quite a bit less. We have also had issues setting up our voicemail. Using voicemail is not as convenient as with Verizon.

I can't believe how much I'm saving over Verizon. I've been with them for over 30 yrs. I live in an area where I can't get Wi-Fi or mobile data. I'm enjoying the unlimited talk and text. My adopted family sends me pictures via email. So when I do pick up internet service I can't get over the color and resolution of the pictures. I'm glad I switched to Pure Talk. Thank you.

Explained how to set up voice mail. The lady was very patient. I could not get the phone to work properly. When I got your service I decided that I would try it because it was more reasonable than Verizon. You have better SERVICE!

I'm exhausted from spending over 5 hours on the phone with these folks today and yesterday. Of the 10 or so people I spoke with in that time period, only 2 were truly somewhat helpful. Most of the time I was on hold, but often I just kept getting transferred back to the automated intro select menu from tech people that I can only assume didn't know how to help me and weren't interested in bothering to say so, or goodbye, before transferring me after I'd spent 20-40 mn on hold just to get to them in the first place.

The coverage and customer service for PureTalk have been good. I've just got two things that bug me. First, there's no warning when you're hitting your data limit. You just go to use your phone and data isn't working (and let's be honest, 2G in today's world of data is really the same as no service). Second, there's no way to move your billing date. We bought phones at different times and the billing cycle ends at an inconvenient time in the month. Why am I not allowed to change it? Do us all a favor and send a text when our data is 80% used, then again at 90%, 95%, and 100%, then allow customers to choose a billing date when the account is created.

We called, got the phone connected after a bit of trouble, but it would constantly say searching, or no service. Only by removing the SIM and reinserting it would it work again. So we moved on to a different carrier.

I ordered two phones and two service plans. The phones arrived in two days like they said they would. One phone activated with no issues. The other phone I could not activate. I called customer service and after they walked me through some troubleshooting steps they said I should send the phone back for another one. I was transferred around on the phone for over an hour then they said they would email me a return label within one day. I received the email 3 days later. I did use the label and send the phone back in.

Great service, strong signal and easy to view other media with this system. Love the price and I have recommended your service to several friends. The increase in media capacity is a real bonus and has been a savings to my wife and I over Verizon who beat us like a wounded dog.

Visual voicemail should be automatic. I had to call two times to get it connected. I didn’t even know it had to be and fooled around for weeks thinking it was my phone! Missed important messages and so did my husband.

Service is fairly consistent, but I have had a significant increase in spam calls, texts, and emails specifically since signing up and switching to Pure Talk USA that I cannot attribute to anything else. I like that the plan is rather cheap since I don’t require data right now, but the spam calls is upsetting.

Customer service folks are always nice and responsive. Still not happy your computer won't give us the AMAC deal...Grrrr.... But that is not customer service's fault. Really wish your computer system allowed your supervisors more flexibility.

I choose this network/plan for my mom, but she is unable to get service in house and has to walk around in the yard to get service. If service is not available it is a waste of funds to continue with your service.

I have come to find out that you cannot use an android phone and have the capability of a wireless internet connection (hotspot) because of some "agreement issue" with the android phone people. I learned this AFTER I signed up for your service. While in general your service is ok, this issue is forcing me to do a serious re evaluation of you as my wireless phone carrier. I consider this: "lack of transparency" when I spoke to your salespeople about your product. Deeply disturbing AND basically lying. I would like a conversation and resolution to this matter.