PureTalk Reviews

Good price, good service. The transfer was easy and customer service was top of the line. The prices were cheapest of anything I researched. My wife and I are on the same plan and we are saving a third from our previous company.

I am happy with PureTalk because they are very reasonable price wise and when I called to change my address, I did not have to wait long for a customer service representative to assist me and she was very polite, friendly and efficient. I have had no problems with Pure Talk and would recommend them to everyone. Mary

There are places where I get no service. We have property in northern NM where service is poor or none at all. This can be problematic as we are up there often. Other than that, I have been pleased with the service.

I had some trouble getting the old sim card to come out. Took it to a Batteries Plus store and they changed it next day for free. Was totally without phone service for a day. Warned all my relatives by email. iPhone seems to work same as before. Even works in the basement.

I have been very happy with Pure Talk. My only regret was not doing it sooner. The customer service is fantastic and my cell service has been very good. I recommend Pure Talk to anybody who doesn’t want to overpay for the same service.

I’ve had no problems and am so glad to have tried Pure Talk! The phone system is very fair and available. I heard of pure talk on Fox News. The coverage is the same as my prior carrier Verizon. Thanks for creating this phone service!

Much better reception than I had with Spectrum and as good as Verizon. Customer service is lightyears ahead of Spectrum. The process of setting up was enabled by Pure Talk as Spectrum kept balking. I have the two gig plan but never use that much.

I am proud to be a customer of this veteran-owned company. I’m glad my dad and I heard about a Pure Talk advertised on Mark Kevin’s show. Set-up for Pure Talk was the only time I’ve had to speak to customer service. They were helpful and the process was easy. Once I had the service, everything was great and continues to be great. It works well, billing is easy, and I’m very happy.

It was very easy to apply online and when my SIM cards were received it was a seamless transition from my previous carrier to Pure Talk. I've had no problems and am very happy with my decision! Excellent customer service too.

Price is good as well as ease of setting up account. I hope things stay as is. This is great for people like myself that are fed up with the larger carriers, who are too costly and very hard to reach when problems arise.

I have been unable to understand how to set up voicemail under my new plan. There is nothing on your website and an operator is never available when I try to retrieve my voice messages (not that I know what my password is to do this).

The phone connections work equally as well as my previous carrier, AT&T. Setup via PT rep involved 40+ minute wait. Phone wasn't fully setup (doesn't sync contacts with iPad, email wasn't setup). Your need more reps for better service (setup is critical). Doing things right the 1st time is impt otherwise it leaves something to be desired. Hire more reps. so PT will be perceived better via better customer service.

We heard about Pure Talk on Mark Levin Show. We called and couldn’t believe how much we could and are saving. We have had no issues and customer service is the best we have ever dealt with. Highly recommend this company!!

My only problem with Pure Talk is the voicemail. I can never know if I have any voicemails until I call my number and check. Voicemail was much better, and easier with SPRINT. Wish you could fix that so that my voicemails would be more quickly and easily accessible.

I switched because of a recommendation from Mark Levin Show.... Glad I did. I have saved quite a bit of money switching to Pure TalkUSA from AT&T. I was paying a bit over $150/month and had 10gig to share with my wife. Now we have 10 gigs each which is plenty. I would definitely recommend switching.

It works when it want to that cause of the area I live in. I can get text with no problem but when someone calls me it sometimes doesn't tell me someone is calling. It take multiple times trying to call out to get the call to go though.

My transition from ATT has been disappointing. Continuous small issues ranging from activation to feature activation. On the upside, tech support is US based. There seem to be a lot of "hand-offs" when seeking support. I think you could step back and re-evaluate the process to dramatically improve the customer experience.

I should have left Verizon much sooner. Extremely Satisfied, especially with Tech Support. I even had an option of two different carrier setups for my Motorola phone. No excuses from Pure Talk about phone not being compatible like the other providers.

Sometimes people's voices sound really strange and then you don't have a good connection and you have to hang up and call back again to get a better connection. Never had that issue before. Other than that the service has been pretty good for me so far.

I've been pretty satisfied so far, after only 2mos. Same service for less than half of Verizon. I have, although, had some issues getting pics to send via MMS. It's sporadic and I can't figure it out. And sometimes it says I don't have service... Although I'm pretty rural, but am on Wifi here in the house and at work in town.

I am very pleased with the great problem free service that I have received using PureTalk USA. Not only is the service great but the cost is much better than the former service provider. I will recommend to all of my friends and family.

Will probably switch back. I usually don't use much data, but recently ran out of data while out of town. The slowed-down speeds made my phone basically unusable for anything but calls. I couldn't find a quick, easy way to to a one-time addition of data for a fee.

So far I have been very satisfied with the cost and service of Pure TalkUSA. I would recommend it to my family and friends. I hope that your attention to customer satisfaction will continue into the future.

Truly, saying the service is spotty is kind. It works at my home, but when I am not connected to the internet it has a tendency to lose some functionality. Texts don't go through, etc. In some places I have no reception whatsoever (Show Low, AZ). I love the price, I hate the quality.

I travel frequently between Chicago, IL and Youngstown, OH. I heard your advertisement on Sean Hannity's show and decided to try your phone service, since he seemed to be thoroughly impressed with your services. I am not that impressed. There seems to be many "dead" spots across I-80 that I either can't hear the person I am speaking to or they can't hear me. And yes, sometimes I even lose the call. I know that cell phone technology is far from perfect, but I expected better service, especially since I am not on the cheapest plan!

When I want to initiate or receive telephonic conversations at home, I have to walk close to the street in order to get enough bars on my phone to do so. Most of the time when attempting to transmit photos I have to do the same.

3 different attempts have been made w/ your tech. assistance staff to rectify this situation with the same result.... FAIL! At this point, I have almost 4 hours into this fiasco. I'll probably have to switch service providers. I ported over my own phone, a cheap ZTE Z971. Was assigned #**. All functions and features work fine, EXCEPT texting photos. I don't know what the options are at this point, If you have any suggestions at this point, I'd like to hear them. Feel free to call the # above. Kevin **.

I get more dead spots than I was anticipating and I get many busy signals when trying to dial someone when I know they are not on the phone. The service is cheaper but certainly not nothing like Verizon quality.

I've been finding myself having a hard time loading while I'm trying to use apps or internet outside of my home. It can be quite inconvenient as I am expecting reasonably quick speed! Would love for this service to improve!!

We upgraded my wife's phone and merely swapped out SIM card and away we went. Smooth, effortless, easy. Thanks. When we switched to PureTalk the transition went smoothly even though I was unsure of the details. PureTalk made it easy to order SIM cards online, they were shipped promptly as well.

I love Pure Talk. I am happy and I won't change Pure Talk. It's the best I ever had. Great service. The best. I am satisfied 100% percent. I am happy that Pure Talk exist. I will add a second line. It is worth the device.

I could not make calls out in my house. I had to go to the front porch or to a corner of the bedroom with two windows. At work, I often times did not have any service and could not receive or send text messages.

I would definitely recommend PuretalkUSA to friends and family. In fact, I have already recommended Puretalk to my wife, brother-in-law and some friends. They have great prices and really good customer Service. There’s really not a whole lot else to say. If you don’t I want to continue paying high prices with AT&T, Verizon, or T-Mobile, this is a better way to go.

Rolling over from AT&T was easy for me with no problems. I needed to contact customer service down the road for some assistance with my account and she did a good job taking care of my needs! I have recommend Pure Talk to my family and friends. It way better than AT&T.

They were so helpful to make sure everything was set up properly. Instead of paying $210 a month we are now paying $82 a month. We also received new I-Phones through AMAC for free. I recommend PureTalk to all of my friends and family!

We switched our phone service to Puretalk USA two months ago. We are very happy to report the service is great and would recommend Puretalk to everyone. Our bill has been cut in half and we have two new phones as well. Thank you Puretalk for saving saving us money while providing a necessary service.

A friend told me about Pure Talk so I decided to try them. Service is very similar to my previous AT&T service. Just a few connectivity issues, but very minor. It doesn’t seem to work with my RoboKiller spam call blocker and that is why I can’t give them 5 stars. Also my voicemail does not store on my iPhone, instead I have to call a voicemail service. Fix those two items and I will rate 5 stars.

Having some trouble sending MMS messages. Since you are using AT&T towers, I don't always seem to have more than 3 bars. Even if I turn Mobile Data on, I don't seem to be able to send the MMS message until I end up reconnecting to WiFi. Also, there seems to be limited support for Android. I am happy to support someone who is aligned to AMAC. I am happy that price is reasonable.

Phone Service is great. No issues at all. Recently went camping and had poor Wifi in RV park - hot spot saved the day. Love that it is included no charge. Free iPhones are awesome. One thing I would like to see, if I could pay extra for unlimited highspeed cellular data, I would gladly do it. Hotspot worked great for everything until I used up all my high speed, then it was very slow.

Works well most of the time. Only issues have been during inclement weather and I don’t get a great signal. Otherwise great service and a lot of savings on my phone bill. Thank you for offering an alternative to big corp phone service.

I do not like the way you handle voicemails. They were visibly listed and accessible on my phone with AT&T. I am thinking about going back because of this issue. I have also missed some calls and they do not show up on my phone.

A lot of my called people can’t hear me because service is bad. Also when I make calls it doesn’t go through in a lot of areas. Only good thing about Pure Talk is that it’s affordable. I will keep the service for a little while longer but will definitely find a new carrier if this continues.

I’ve been with Pure Talk for two months and have never been happier with a cellular phone company. The quality of service is excellent and the price simply cannot be beaten by any other company operating in the US today.

I switched from Verizon to PuretalkUSA to save monthly expenses as I was forced into early retirement. I am not at all impressed with that I have to call my cell number and enter a password in order to retrieve voice mail messages.

Great service and coverage. The only thing that could be upgraded is the voicemail. I haven't had to call into voicemail for over a decade. I hate that and there was no information about that on the website before I signed up. It would be nice to see a number and text of the message like I used to have. Otherwise, I'm extremely happy with the service and the savings.

Had a LOT of difficulty coming up with a proper SIM card to fit my phone. Ultimately bought a new phone - and still needed a new (2nd) SIM card to get it working. So far the billing has been correct but would still like better reception in our area.

I love that I can talk to people when I call customer service! My problem was solved in less than 5 minutes and both people that I talked to were very good! I am glad I switched to PureTalk. Heard about you guys on Sean Hannity's afternoon talk show.

Really very happy with the service and the coverage. It's been just as good as previous the previous company at Half the price. Great savings. Thank you Pure Talk.

Indoor reception could be better, especially for high speed data. Other than that, we're happy with the service. We love how much money we are saving compared to the other providers. I was spending about $85 total for 2 lines before the switch, now I'm spending half of that.

This phone plan has been so great. I have saved over 75$ a month from Sprint. The only thing I wish it had was international roaming. I travel to Canada regularly and don’t have any service up here. I would be totally willing to pay a little more a month as an up-charge for the coverage though!

I had the need to call customer service twice. Both times the Rep. was very polite and very helpful. And the cost was half of my former carrier. Very happy with service. I would definitely recommend this company to friends.

I'm glad Mark ** referred me to you. The only slight issue I've had is some intermittent service in areas around Bozeman & Belgrade, Montana; where my previous Verizon service had little to no issue. Thanks a bunch for the great overall service you're providing!

Most happy with customer service. Dare I say “English (without accents) speaking Americans” who are an absolute joy to deal with. No obscenely long wait times. No maddening forever phone trees. People who know what they are doing and can actually THINK beyond a “script” who HELP you. Oh that all businesses would do what you’ve done. You’re tops in my book. I can’t thank you enough.

When we had finally had enough of our old carrier, I happened upon an ad in the AMAC magazine for PureTalk USA, and thought, why not? So, after talking with a very nice, knowledgeable customer service rep named Precious, I was hooked. She got the sim cards to us for our phones, answered all my questions, and even gave me a call back number if I thought of any other questions! If only our previous carrier had been so competent & customer friendly! Thanks Pure Talk. We've been happy customers for about 3 months now. No service issues at all...no dropped calls, no delayed texts, no pictures that won't load. And you sure can't beat the price! Just kicking myself we didn't switch sooner.

My service with Pure Talk USA has, so far, been a very unexpected pleasure due to what appears to be most transparent service and a most reliable network too. I have managed to do somewhat more texting and likely have done more voice time on calls as well. It has been well received and so glad to not have unsolicited promo calls.

We are more than satisfied with the coverage, convenience and cost provided by PureTalk USA. After years of spotty services, ever-increasing costs, and lack of customer care we now realize we have found the "sweet spot" of cellular services. Our only regret is that we did not ditch our old provider much sooner!

I purchased a new phone and 2 lines from Pure Talk, the new phone wouldn’t work properly and the existing phone quit working properly after moving to Pure Talk. Spoke to customer service and the tech members several times, maybe 5. They were all very nice, buy we couldn’t get phones working properly. They were suppose to send 2 replacement SIM cards. I waited for their arrival, received one. I also wanted to return the phone I purchased and upgrade to a better phone. I called to do this on the day I received the 1 sim replacement. Evidently there is a 14 day return policy. I understand, but, this phone never worked properly and it's only been 17 days, surely an exception could be made.

I have had my phone switched off twice, for no reason, in mid conversation. I immediately went to the website to find a balance: there was none and it wouldn't accept money from me. No one told me there was a $5.00 charge for paying my bill, without giving you freedom to bill what you want on my card. My voicemail still doesn't work right. Customer service, 611, takes forever to reach. Once reached, they are very nice but do little to solve the problem, choosing to refer the problem someplace else. I have yet to get a bill as promised; paper, text or Email. I wish I had never heard of Pure Talk. This company sucks! I never had problem #1 while with AT&T; 20 years!

On October 26th, I sent a letter to Pure Talk requesting the military Veteran 15% discount be applied to my account (No. **). I was told that I could provide a copy of my Driver License, which shows my military Veteran status, since I am uncomfortable sending a copy of my DD-214 form - I provided a copy of my Driver License. On November 13, I sent another letter requesting the military Veteran 15% discount. I have not yet received the discount and my online account does not show the application of the discount. In addition, I have not received any contact from PureTalk about my request. I regard this as very poor customer service. Thank you.

The phone service is not very good, the data service is not very good, and the antiquated voicemail is terrible. PureTalk has been a big disappointment. When I’m able to switch to a better service, I will. I can’t even post the message I want here.

I switched to Puretalk because conservative talk radio promised me the best connection at a much LOWER rate. WRONG!. I switched to you and I have never had internet for about 3 months now outside of my home. I resent that I am paying you anything for basically nothing. Well I don't need internet connection on my phone when I am home, I have multiple computers with big screens! Your service is garbage. I will have to switch carriers.

Relatively new user, I am a health insurance agent and I called to get call forwarding set up two weeks before it was needed for my busiest season of the year. I called almost daily and spent untold hours out of my life trying to get this set up with your tech support. Your techs kept blaming AT&T and making promises to contact me back which did not happen. I am extremely disappointed that you were not able to get my call forwarding to work, even though I own a high-end phone (Samsung S9+) which should have had capabilities. Three weeks and no help at all, just a run-around. So much for caring for small business, the little guy, patriotism, American values that you advertise and US tech support. The "shine is definitely off the apple." The thought of me returning to AT&T makes me shudder, but your service is no better than their crappy service.

Hands down the best service I have ever had AND at the best price ever. I have had them all. AT&T, Verizon, Sprint, and others. Nowhere have I experienced this quality everywhere I go for $25 per month! And it is only that high because I purchased additional data. Keep up the great work and thank you.

I love the fact this is an American and veteran owned company, and the fact that you get discounts for multiple lines. However, the service is spotty (not sure why because we’ve had AT&T before), and the cap of high speed unlimited Internet is 30GB, where with Straighttalk it is 60GB. I really wish that was higher. Other than that, the customer service is great and we save about $55 a month.

Last month when hunting in the mountains, my signal would be too weak to use the phone. My friend who was with me was able to use his phone in areas I could not. I understand we were at the edge of cell phone ranges but difference of the two was large.

Lock screen on games is different from lock screen for opening your phone. You guys don't know the difference. 1 told me to not use or disable the lock screen. It's for all locks. Done with phone games. Because you don't know how they work.

When I decided to purchase this service I inquired as to the signal strength at both of my addresses. I was told that the strength was the best very strong. I usually only have one or two bars and many delays in connecting and some dropped calls. I was told by your people that a signal booster would not help.. I am therefore looking for any help I can get.

I switched to PureTalk from AT&T earlier this year. I ported my existing number, and everything went smoothly. After the switch, I had some questions, and PureTalk customer service was accessible and knowledgeable. Their quality of service is excellent, and their pricing is even better. Wish I had switched sooner.

I love the service, and am so glad I splurged for the iPhone. It is remarkable technology! I only have one problem. When I first set it up, I did something wrong with my appleID. I have not been able to verify my email, because it looks for an invalid address. If I reset my phone, will it allow me to start over with a new ID? I have tried to reset it online a couple of different ways, but I seem to be in some kind of no man's land. Is there any way I can erase or reset my apple ID?

Despite several service calls to your support, my wife and I continue to have issues with incoming calls. The phone rings once and drops the call before we can answer. The calling parties tells us that the call rings once and drops them to a fast busy signal.

I am experiencing slow text messaging since switching to your service or not receiving the texts at all. The sender shows me a picture of the text they sent. I called in for help. Not sure it has changed anything. I was told the fault was with the phone, not the service. The phone is a new iphone 11.

Bad Customer Service. I also bought 2 new phones from them that they sent to the wrong address. The phones are broken from day one and they refuse to send me new ones. They told me to call the manufacturing company and take it up with them. The data the phone service is suppose to provide is never there to be used and I have to call each month to have them turn it on at least 2 times a month. This cause my messages not to work properly because it can't send or receive pictures. I'm completely screwed when trying to deal with project proposal.

I love Puretalk pricing and ease of use of the Puretalk website. I have had no issues with puretalk. Tech support people on the rare times I have had to contact them have been very helpful and prompt. Customer service has also been the same. I hit the link very happy. But I use a reader so I am not sure I hit the right link. But I am extremely happy with Puretalk USA all around and hope they will be around for a long time to come.

Enjoy the fact when data runs out It still works. Don’t have any problems. I like the low rate. Have service where I want it. Don’t have to send in a check to pay. Convenient. Saves time and money. I like the service.

I have experienced several garbled phone calls. Sounds like talking down a barrel and people I am calling have their mouths full of marbles. Also have experienced several dropped calls. Didn’t have this problem previously. I am using the same phone.

Overall satisfied! Only thing is I used to get thru a month on 2Gb from MetroPCS, now going thru 4Gb with PureTalk despite using WiFi almost all the time between home and work! After 4Gb it slows to a crawl!

Calls don't connect. Calls take 30s to 1 min to connect. Calls won't pick up, etc. Called customer service and they basically told me that I'm out of luck because it's probably signal issues. I initially could not receive text messages but they resolved that. I came from T-mobile with 0 issues in my area.

When leave house very little internet able to get. At home we bluetooth home lines of internet. If my world changes I couldn't deal with this. Right now I don't expect a lot for $54 a month for 3 phones. So we accept that is what is able to get.

When I first switched over I had trouble with my data connecting. I called up and received help and the purse since spent a long time with me and she was extremely knowledgeable and patient with me. We had to disconnect and she had to call me back several different times through this process and she was so patient and good with me. I would absolutely recommend this company.

The price is great. I'm still under intro offer, but saving is considerable. So far the service has been good. No loss of quality from previous provider and certainly much improvement in telephonic support. Have not traveled to remote areas so coverage is untested.

I went through 5 different people from Pure Talk to get help making a call to Canada. I got different instructions from all 5 people and none of them worked! After that I just gave up. I left Verizon to come to PureTalk because it was a little cheaper. I see why now!

At first I was skeptical about your service. I am a licensed professional who works along the south east and as I have traveled and observed the service on my phone I have experienced very little difference in your coverage. The times that were “no service” were the same as the other networks. I am pleased with the service. Keep up the good service.

We had some issues with two of our phones initially. Whenever I called I was met with very competent representatives. If they could not remedy a problem, they knew who could and transferred me there! All the PureTalk representatives were helpful and caring and polite - they added that personal touch with taking time to listen.

We placed the order on 7/29/2020, that included a free iPhone with a 2 year contract. Due to technical issues setting up the phone and transferring from our existing provider, we did not activate the phone until early October. We received a collection notice for the full price of the phone in late November.

What I Like about "Pure Talk" is the fact that you receive more Gigabytes for less money. Also I'm using the same Towers that I did with ATT. So Far it has been excellent. I have had zero drop calls. Reception is GREAT! Thanks "PureTalk"!!

I`m very happy with Pure Talk. No different the bigger companies but so much better price. Can`t do any better, this phone service is very good. Just certain areas can`t get signals for internet but it doesn`t matter just as long I don`t get my calls where I`m at, perfect deal for low income for us who are on disability, security & people only living on part time work.

I’ve been very happy with your service and the price. I added my husband on my plan and he’s finally using his smartphone. Just keep your prices low and you’ll continue to gain customers. I’ll be telling others about your service and price.

I am disappointed that even in a metropolitan city (MSP) I have only been able to receive two bars and my friends with other service providers are able to receive four at the same time and location. Often they get reception when I don't. I am also disappointed in the fact that you don't provide text readout on voice messages. This was a feature that was very important to me when conducting personal and business communications. I may return to my previous service provider.

Seems you get what you pay for. I was hoping to support this company after hearing raving reviews from Ben Shapiro, but I have been very displeased. Dropped calls, unable to play YouTube videos, can’t even load basic web pages at times.

Great service! Great rate! Would recommend to friends and family!! I had T-Mobile for years and didn't realize just how much I was overcharged for same services. I now have with Pure Talk!! Heard add on Rush and Hannity and Levin!!

Great service! I live in rural area and am never without service. I am retired and I have been getting service everywhere I go at a very low price! Was paying $85/month to Verizon, T-Mobile, and Sprint for spotty coverage and dropped calls...at my house! Bad news for them, good news for you and me! Thanks!???

Was under the impression PureTalk was independent of AT&T/Verizon only to find it is affiliated w/ AT&T which I abhor. My Nokia android is a disappointment also as it can't transfer between años w/o closing out. Mistakenly thought Wi-Fi was included & it isn't! Some of this is my bad & some is incorrect advertising from Mark Levin.

Great service and saved me a lot of money. Easily switched from my old company to Pure Talk for me. I would recommend this company to anyone. All I had to do is change my sims card. I was able to keep the same phone and phone number.

The price of Pure talk was definitely what got me interested to switch to Puretalk, and now that we are with Puretalk, I find that our cell phone coverage is better than it ever was with 2 very popular cell providers. Thank you for your excellent company and service.

Can't believe how many years I paid more than twice what I pay here - and now I have 2 phones for half of what I was paying with v-----n. Customer service is great and the selection of phones is very satisfying. Thanks.

Having to dial into voicemail is a downside. And having “lost” my previously saved voicemails was not expected. The signal has been good for the most part, there are some areas my AT&T friends get and I cannot. Finally, we hope the pricing does not change.

I’m not very happy when there’s updates. It wipes out some of my information. Sometimes I can’t get online after there’s an update and I have to call support to get information put back. In in order to do that it wipes out my hotspot information, it wipes out some profile information and I am just not plugging in when there’s updates available to do and not doing the updates.

Excellent customer service on landline in transporting over account to new Pure Talk service. Sim card change, etc. Very impressed with reception and cell operations. I have recommended Pure Talk to friends and family as an excellent alternative to Verizon.

Ever since I switched from AT&T to PureTalk there are text messages I am no longer receiving. Sometimes my texts do not go through but the bigger issue is that texts are not being received. I called but they could not fix this issue.

You guys have zero understanding of customer relations. I will be amazed if you are still in business next year. Your staff is beyond stupid and are clueless that without customers they will not have a job next year and why that happened!

Your associates were very helpful when we switched to y'all. Wish your state of GA, would be as efficient with their elections as Pure Talk is with their customers. Our service and billing has been just as you promised. Thanks for checking with us.

I switched to PureTalk due to a recommendation from a coworker. She switched to save money monthly and was very pleased. I had been struggling with some issues with my provider and decided to give PureTalk a chance. Initially, I had trouble with my phone (which I did not purchase through PureTalk). When I called customer service they were friendly, professional, and easy to talk to. They were knowledgeable and did all they could to assist me. I have more data on this plan than my old one, along with better service and a cheaper bill. Nobody can complain about that!

The internet service does not work very well. Cannot use it a lot of the time when I am not home. Don’t like that I have to be near internet service to uses the phone a lot of the time. If it do work it is turning a lot.

I switched from Verizon to Pure Talk about a month ago and was very happy to have equal to or in most cases better service at less than 1/2 the cost! I have referred many friends and family to check out Pure Talk!

So far, I have enjoyed PureTalk. I used to have Verizon. In areas where Verizon struggled, PureTalk does amazing! But whenever PureTalk struggles... it struggles. If my service is down a bar or two, it’s just like I have no service. And sometimes I get great service in my house, but other times I don’t. Overall, PureTalk is good. But spotty.

Generally good reception. Would like to find a way to be able to call my family in Denmark. Overall satisfied with the reception, however, for the past week the data network has been extremely slow, but that might be due to overusage.

I do like the service, except that sometimes my phone acts weird. Like still ringing on the other end after the person answers, slow internet service, slow opening of apps. I’m sorry I don’t have any more words. I’ve describe my issues but the system wanted more.

I was with another big carrier for 16 years, they called me and tried to keep me and they were unable to match the price for the same service I have now with Pure Talk. I have not seen a thing different from the big guys. I am so happy and no contract was the best.

I am definitely not getting the same coverage I previously had with Verizon. My Samsung Galaxy S9 continuously drops my calls in my house. Kinda annoying. However, the money I save every month mostly makes up for it. I also cannot receive pictures or web links to my text if my wifi is turned on on my phone. Kinda strange. But again, I am saving over 60 bucks a month.

I am so pleased with PureTalk, I can hardly believe it took me so long to switch. I was paying almost double per month with the other 3 letter carrier and getting only 16 GB to share amongst 6 devices. We almost always went over leaving us with snail-paced data for the last part of each month. Now we get 20 GB each on 2 phones, 4 on another and 2 each on 2 other devices, for a total of 48 GB for 5 devices. We are one happy camping family!

Contacted technical help 4 times. Never had issue resolved. Had 1-2 bars in the house. Could not access websites after initial Google search. Could not send photos via text. Could not access bank or credit accounts. Canceled service but still being billed. Apparently service does not work with ZTE Z981.

Initially had problem texting/calling wife and step-son -- in the same house. Called ---- phone reset and I STILL cannot text/call my wife. Many missed calls from wife as phone does not ring. I am very close to returning to TracFone. At least ---- they work for everyone.

I can't begin to say how happy to have Pure Talk USA. Exact same towers used by my previous carrier, but substantially less money. Switching was easy and customer service was great. I love it and tell everyone about it.

When switching to Pure Talk, I was worried about having to pay both carriers during the transition. They made sure that the switch occurred in a timely manner so that I didn't have to pay my old carrier for an extra month, and that I didn't lose my number that I've had for over 20 years.

Since starting service with you (at end of September), I have had phone service issues galore...not receiving text messages from senders, senders not receiving mine, low speed internet...all of which I did not sign up for. I called in multiple times with complaints, and each time the rep informed me that they had to “reset” my service...which took a matter of seconds. The problem is that I had to call in every week with the same issues...only for them to perform another “reset”. That became old very quickly.

We are well pleased with your service, coverage, cost, and principles. The beginning kits arrived ahead of schedule and were well presented with clear instructions. Your website should have more information about services, protocols, options, and prices for existing customers.

Switching to you was easy, and I’ve had no change in service. I appreciate that each line has its own data, instead of us all sharing one pot of data—my kids no longer use up my data! I’ve told several people how pleased I am. Thanks!

We are very happy with Pure Talk USA. We love the fact that if we need help, we speak with people here in the USA who are very knowledgable and friendly and well spoken. We got a great deal on our iPhones and our monthly plan. we would definitely recommend PURE TALK to anyone who wants a great cell phone company. They can't be beat.

My sister, Ann **, who has Alzheimer’s, forgot that we had signed up with Pure Talk and disputed the credit card charge and canceled that card as she thought it was a fraudulent charge. I called Pure Talk to give a new card number but was told the charge dispute should be reversed. I couldn’t do that since the card had been canceled. The person I spoke with first, on Saturday October 31 said a different department would handle that and they don’t work on weekends so I would need to call back Monday. I did and was told someone would call me back. Never happened.

Biggest complaint is the $5 charge if I dont want automatic payments. When I brought this up to the customer service rep they flippantly said that there was an obvious statement at sign up regarding it. I have never had this sort of fee and was with AT&T before. I also now have issues with texts not going through or video streaming issues. Yes, my bill is lower, but the service feels cheaper too.

We love the excellent service. We love the price. We've had less dropped calls and better customs service. Great to have a provider like this. Thank you for such great service you make available to us. Highly recommend to anyone!!

We are very happy with the price for my husband and my cell service. Technical service has been great luckily. We both came from AT&T and our phones were set up by them. The network settings had to be changed in order for our phones, one Android and one I-Phone, to work correctly. That is fine, but it would have been nice to know that up front. I even wondered if my phone needed to be replaced because it is getting a bit old, but it needed a bit of help from technical service.

My wife will text me and often I don’t get the texts. This has made both of us quite angry as she will assume that I am ignoring her. The data is also very slow. I often need to load something in a store and even though I still have date nothing will load.

Pure Talk advertises that it's just like AT&T but less expensive. That's not entirely true. I had AT&T and I was able to send text messages internationally. With Pure talk I cannot do that, unless I agree to pay an extra charge for my "unlimited" texts. I am disappointed with your misleading advertising. Otherwise the service in the price is fine.

Despite the ADVERTISING Claims of LureTalk, I DO NOT have AT&T level of service with PureTalk. Using the Same Device I had with AT&T & No Problems, I have NEVER been able to send MultiMedia Text Messages with PureTalk Network.... NOBODY at PureTalk Gives a DAMN Either, Customer Service Scripted Talking heads Don't Care, Technical Support Personnel Don't Care, NOBODY Gives DAMN.... Reported the Problem with Specifics over 90 Days Ago....

A week or so after I signed on, my wife's phone broke. I found I was not able to take advantage of the Apple Iphone 12 deals, because I signed up without knowing they would disappear unless new. The international calling is a complete disgrace, with a cumbersome system of codes and access numbers with a fee that disappears after 30 days. It is a ripoff. I probably will switch carriers within the next few months.

There are two lines ending in 8216 and 1847 where the ATT store says the SIMs appear to be scratched: so group texts, data, sending pictures over text do not work and one continually goes to emergency only calling mode.

I am unable to use the text services of Pure Talk. I've followed the directions that were given to me from the website live chat & they didn't work. I was told to use an alternate set of APN commands but they didn't work either. So, I am stuck. Sorry. Please help!

There's no wireless service better than Puretalk USA quality service and affordability. My only nitpick would be there's no app where I can check on the usage. Still waiting on my Amazon gift card though. How long does that take? Other than that, keep up the good work.

What I paid for! Why do I have to use so many words to send a simple message? Your service really is not so good. As advertised. I deserve a refund. And also an written apology, not that you actually care.

My previous carrier, T-Mobile, I never had any problems. With Pure Talk I have constant problems. I can't send or receive pictures, often have to enter a number I'm attempting to call 10 times or more because I keep getting a message that the number isn't in the network, but then it finally goes through, usually have a weak signal for wifi and periodically have to reconnect to wifi even though I haven't gone anywhere. I hate to change back, but don't see any alternative. Bummer.

My phone is unable to send texts to my husband's phone. His phone receives msgs "STATUS" for no reason, multiple times & your company cannot say why. All help has not fixed anything. Missing Verizon very much. Multiple 'agents' at your company are unable to help. We give up.

Every time I run out of hs data, have to call in for low speed data yesterday waited hours for my low speed data, never saw it, had to stop and pay for wifi because you couldn't restore low speed data, will give you 1 more month if this continues, will get service elsewhere.

Phone service has been great but data not so much???? Traveling trying to get traffic info has been a challenge. Price for service is very reasonable. Updating map data seems very slow. Overall I’m happy with the overall package.

My family and I have not been pleased with the coverage or speed of data and some spotty phone coverage in the area and our recent travel to Minnesota. Especially a problem in rural areas and in heavy populated areas. Price seems to reflect the coverage and data speed. Had AT&T previously so was surprised at the decline in coverage, speed.

I would like to share what I believe is an extremely important detail that first time Pure Talk customers should be made aware of before beginning the activation process to Pure Talk. One of the instructions given is to not cancel current cell phone service until after the completion of the Activation process. This is what I did. Unfortunately, the moment the activation to Pure Talk completed, and my number ported over to Pure Talk, the effect was that my AT&T account automatically "cancelled" as a consequence. At least, that's what AT&T has repeatedly insisted to me was the case, even though I had not requested a cancellation from them yet.

Unlimited data is a lie, was told speeds would never be throttled. Now after 30meg is used the speed is dropped to a speed where nothing works. Very unhappy with being lied to when that was the reason I switched. Will not recommend this to anyone.

Service is spotty. A lot of break up in call. Calls are inaudible most of the time. Drops calls once in awhile. Not so happy with quality of service. Hey, I do not know what to tell you other than what I just did.

Everything turned out exactly as expected. Great service, good support, big savings, no surprises. Great deal on new iPhone SE’s. Clean simple efficient web page for info as needed. We’re 2 months in, and all is good. This 40 word minimum for review is a bit over-top, but Pure Talk has been so good that I don’t mind.

I spoke with about five or six service representatives since my initial contact with PT in September. While all but one was quite knowledgeable, everyone was extremely patient and polite. I have hardly begun to set up and learn my Samsung Galaxy A51 so as to use features, apps, and data.

Multiple dropped calls, voicemail doesn't work sometimes, extremely slow internet speed, phone calls barely audible. In short I regret signing up for it! Worst experience so far!! Internet is so slow sometimes I just thought of calling your support service to cancel my subscription because it really isn't worth it!! Also takes minutes to successfully dial a number. Blaise

Your plan says unlimited data. It’s not. I’ve never had that happen with other main companies. I feel I’m being ripped off. I can pay $5 more a month and will have unlimited data. I’m probably going to change over to another company like T Moblile, Sprint, or even Cricket would have unlimited data. The more I think about it.. I’ll probably do Version or even AT&T. Never had a problem with unlimited data.

First I realized that I was at fault for the reduction in the trade in value for my phone since I was late in returning it because of being sick. My problem started when I got an email that said the value was lowered because of being late in returning the phone. I was fine with that. It gave me a link to follow to accept the new offer which was ok with me. The problem was when you click the link you entered into a loop that would not let you accept the offer. I called customer service and was told that I'd have to call the company that did the appraisal to get it accepted. I was told that they were closed and that I would have to call them the next day.

Our service coverage inside our home seems to be worse than our previous carrier. My husbands phone will not send pictures or emoji's through text messages at all. The cost is a little cheaper but when things don't work properly is it really worth it????

I am able to get reception everywhere! I can listen to Rush Limbaugh, Sean Hannity and Mark Levin when I am walking! Happy as a clam at high tide! Recommending constantly. Has made travel reception better as well. Great value!

When we changed, my wife and I, we were skeptical. We saved our AT&T SIM cards just in case! We could not be happier! We were paying approximately $180 per month for unlimited data! Using Pure Talk, we have found we use less than 2 GB. We are saving $140 per month!!!! We have the exact same coverages as with AT&T with no lags or anything! So HAPPY!!!

My phone is slowed down with my hot spot and internet. I came to Pure Talk because you advertised that the phone is not slowed down and my hot spot is slowed down so I can not use my computer when I log on with the hot spot. Raymond **

Order was processed and shipped as promised by Pure Talk. I actually paid for next day delivery, however, FedEx dropped the ball on their end and did not expedite the shipment properly. The call quality on the network has been a great improvement over my previous company. My only complaint has been with paying for next day delivery that was not delivered.

This company give good Service at a good price and the Network works like the Big company. Thank you for Serving the community. Never had a self a a so-called drop. Always works perfect. Get my text message always on time. Very good company. I recommend it to everybody.

It takes a while before phone actually dials number. It stays in the dialing zone for a while. It doesn't dial or ring and I have to hang up and recall. I don't believe the hype given in the AM radio stations.

Was very easy to join. Did it all over internet. The one time I had to call for support it was very helpful. Am well satisfied with product would recommend to anyone. I have not had any problems calling or texting anyone.

Pure Talk did not work out for me. I travel and found no connection for phone service frequently. Plus I lost Google Maps service in these black out areas. Never could use phone as an internet hub, which I relied on when I was otherwise in an internet black out area. The service did work over my internet, I had trouble within my block to connect to wireless service. It depended on my Internet service to work. When I was a mile from my home phone service would resume.

Where I live I have service everywhere I go. I haven't had any problems with service at all. You cannot beat this level of service for $24.99 a month. The company is also veteran owned so that is a big plus too. Again I could not be more pleased than what I am now. It doesn't make sense for me to pay $125 a month for the same service I'm getting now for $25 a month. Switching was the best choice I ever made.

Seamless process to sign up and register phones to the network. Pricing is incredible with incentives making it even better. Big phone carriers do not offer these prices. Switched from AT&T, paying much less. Highly recommend signing up with Pure TalkUSA!

I switched because you are a Veteran owned business, have great rates and great customer service and tech support. You also have great list of options and services available to the public. Whenever I have a problem, it has been rectified over the phone with either customer service or tech support and I am pleased to say, I have never had to speak with any foreigner that I could not understand. Thank you for your service.

I am not happy with the phone service so far. We recently switched from AT&T and it seemed to be fine the first month, but recently I am losing calls left and right. I work from home and use my phone all day (always in the same location of my home) and recently my phone just seems to cut off. It is like we are both on mute. I then have to hang up and try calling the customer back and often two or three times to finish our conversation. Very maddening. And I know that it is not my phone, as I have tried my husband's phone, and the same problem. I have an iPhone. He has an Android.

This is a great company. Fast and easy to work with. Sent my new iPhone SE2020 and I was able to keep my old phone number and the SIM card install was a snap. Had my new phone working in a flash. Norris L. **

I am saving over $55 per month when I switched from AT&T. I was paying $5 per month for 1 line. When I changed carriers it dropped to $20 per month and I cannot tell any difference in service that I get now as opposed to the service I got from AT&T. Consider me a very well pleased customer.

I didn't have a very good experience, I was excited at the prospect of saving money but it ended up costing me missed calls and texts. I had acceptable service at home but not at all at work. I would receive texts hours after they were sent. Unfortunately I had to go back to my previous provider, Verizon.

Went to Puretalk for advertising with shows and business that I support. I could not be happier. I have six lines with them. Reception has been identical to AT&T. Online is easier to see data use age. There was one hiccup with one line, called customer support and within 5 seconds got a person based in the USA that fixed it in under 10 minutes. All of this for cheaper as well.