PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 8, 2026
Pure Talk has been great! No dropped calls, no interruptions of any kind and I'm very glad I switched to a American based company. I've been referring Pure Talk to all my family and friends because the service is fantastic!
Hi, Michele! Thank you so much for your kind feedback! We are thrilled that you’re enjoying reliable coverage with PureTalk.
Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.
Thanks for being part of the PureTalk family—we truly appreciate your business! - A.M.
Reviewed Jan. 7, 2026
So far, I am very satisfied, saving around $40.00/month. Completely satisfied with the service areas and signal strength. It was easy to switch to PureTalk and receive the required assistance during the changeover. I would recommend PureTalk to anyone after they check the service in their area.
Hi, John! We are delighted to hear that you’re enjoying both the savings and the service at PureTalk! High-quality coverage at a lower price point is exactly what we strive for.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for your feedback and for being a valued customer! We truly appreciate your business. - A.M.
Reviewed Jan. 7, 2026
Jessica specifically from customer service was one of the worst phone calls I’ve ever experienced. She was incredibly rude, wouldn’t listen to the actual issue I am having, would only try to get me to purchase a higher plan, would not transfer the phone to anyone else, interrupted me multiple times… I'm still in shock with how customer service for any company could be so terrible. DO NOT RECOMMEND. I received a new phone from PureTalk and within a week they said my data was used (a month's worth of data in all my history with them used up in 4 days). That’s not normal and while others were willing to troubleshoot, Jessica denied any help, denied access to a technician for support, and just was super rude. Choose a different carrier.
Hello, Katelyn! Please accept our sincere apologies for the poor support experience you encountered. This is certainly not the standard of service we strive for. We are investigating this matter internally to ensure it doesn’t happen again.
Regarding your mobile data, once your allotted high-speed data is used, speeds are reduced to 256 kbps for the remainder of your billing cycle.
You can monitor your usage by logging into your PureTalk Portal at https://www.puretalk.com/account/login and selecting the Plan tab.
You can also check your phone’s Settings menu to see which specific apps are consuming the most data.
To help stretch your data further, we recommend using Wi-Fi for updates and large downloads, and disabling background data for non-essential apps.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Jan. 6, 2026
Overall, very pleased with the service, cost and ease of payment! Certainly, would recommend PureTalk to family and friends. Excellent customer service and support team! Service area is fantastic with zero dropped calls and no "dead zones" encountered, since joining. Keep up the GREAT work!!!
Hi, Jeff! We’re so glad to hear that PureTalk is working out well for you! Providing reliable coverage and support is exactly what we strive for every day.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Jan. 6, 2026
I am so glad that I followed Jesse Kelly’s advice and switched to PureTalk! I used to pay 200 a month for 2 lines with AT&T. Now I pay 67 a month for 2 lines. And the customer support has been amazing! Shout out to Nicole!
Hi, Jeannie! We’re thrilled you’re saving $133 by making the switch. Providing exceptional service is what we strive for, and we’ll make sure Nicole is recognized for her amazing help. We truly appreciate your business and look forward to serving you!- A.M.
Reviewed Jan. 5, 2026
Pricing is good but, coverage is lacking. Data loading is slow and most of the time non-existent. I have to use my phone on WiFi 99% of the time which isn’t always available. Not good in an emergency. Probably going to be switching back to my old carrier. Very disappointed.
Hello, Shilo! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Jan. 5, 2026
#1 I get to speak to a live rep within 5 mins. or less. They are anxious to resolve any issues as quickly as possible. We all have busy lives. #2 Good connection. #3 They speak and understand English.
Hi, Barbara! We’re thrilled that our US-based support team provided the quick resolution you deserve. We truly appreciate your business and are glad to have you in the PureTalk family!- A.M.
Reviewed Jan. 5, 2026
Thank You for the easy change over and customer service operators that spoke English and could be understood. I had Verizon for 17 years and should have changed sooner. I am paying half of what Verizon was charging me and i have better coverage. God Bless Pure Talk!!
Hi, David! We truly appreciate your feedback! It's our goal to prove that great coverage and customer service don’t have to come with a high price tag. Thank you for choosing PureTalk; we're proud to have you as a customer. - A.M.
Reviewed Jan. 4, 2026
I love PureTalk! I am so glad we switched. The price is amazing. The phone service is excellent. And the customer service is based here the USA. I so appreciate the confidence of knowing that my concern will be understood and that I will be able to understand the representative helping me--shout out to Joseph for his help today! Switch to PureTalk. You will be glad you did.
Hi, Scott! That is so wonderful to hear! We’re thrilled that you’re enjoying great coverage and saving money every month—that’s exactly what we strive for.
As a thank you for your loyalty, we’d love to offer you a $50 account credit for every person you refer to PureTalk. It’s a great way to save even more on your service. You can find all the details at puretalk.com/customer-referral-program.
We truly appreciate your business! - A.M.
Reviewed Jan. 4, 2026
I have been pleased with Pure Talk since switching. Same service I had with other carrier but fraction of cost. I have no problems with service, seems to be very reliable. I would recommend Pure Talk to others. Thanks for being American based and having English speakers.
Hi, Randy! We're thrilled to hear you're enjoying your service and saving money on your monthly bill! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Jan. 4, 2026
PureTalk has offered me great coverage in a sparsely populated, rural, mountainous region of Northern California--more geographic coverage than my previous budget provider. The only service I could still wish for is a better voicemail system than they have; I would gladly pay another dollar each month for a voicemail app to be included with their phone.
Hello, Steven! We're glad to hear PureTalk is keeping you connected in rural areas!
If you’d like to add Visual Voicemail to your service, just give us a quick call at 611 (from your phone) or (877) 820-7873. We can guarantee this feature for iPhone 6S and above; for Android devices, compatibility can vary by model.
Your feedback helps us keep improving—thanks for sharing your experience! - A.M.
Reviewed Jan. 3, 2026
Great customer service. Phone service is very good. No dropped calls and it is very clear and easy to understand. Very satisfied with the service 😀. I would recommend your service to anyone that that is looking for a great deal in Cell phone service. It is very easy to transfer from your former provider to Pure Talk. You won't be disappointed.
Hi, Jackie! Thank you so much for your kind words! We strive to provide excellent support and reliable coverage, so it’s wonderful to know we’re hitting the mark for you.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thanks for being part of the PureTalk family! - A.M.
Reviewed Jan. 3, 2026
They have excellent cell coverage and customer service. If I have had a problem that comes up they are able to walk me through the process to get it resolved. Highly recommend them. You can’t beat their pricing.
Hi, Martha! We are so happy to hear you’re enjoying the service! Knowing you’re getting great coverage and the support you deserve truly makes our day. Thank you for being part of the PureTalk family! - A.M.
Reviewed Jan. 3, 2026
Getting/saving and or deleting voicemail takes too long. You do not need to give a password - you already gave one to get on your phone. You do not need to hear the phone number - you can get that from Recent Calls. Other than that, I think Pure Talk is great.
Hi, Doug! We understand that a streamlined way to manage your messages is essential for staying connected. To make your experience more efficient, PureTalk offers Visual Voicemail, allowing you to view and play your messages directly from your phone’s screen without dialing in.
To enable this feature, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. Currently, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices.
Thank you for choosing PureTalk! - A.M.
Reviewed Jan. 2, 2026
I was tired of the big name phone companies acting like they were my only choice. I also knew that some of them supported causes I wasn't in favor of. I had heard of Puretalk through AMAC. The conservative alternative to AARP. I'm so glad I switched. I have been able to call them any time and switch up or down depending upon my needs that month. I've paid as little as $30 and as high as $55 and have actually been given a free phone when it was time for a new one. I believe I've been a customer for more than 5 years. I've never been disappointed in Puretalk's service and options.
Hi, Cindy! Thank you for the kind words! Providing flexible, reliable service is our top priority, and we’re so glad it’s meeting your needs. Thank you for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Jan. 2, 2026
I was honestly a bit disappointed that I was not eligible for the lifetime unlimited promotion that was going on a few weeks ago. I don't think it says that you value your current customers very much to only make an offer like that available to new customers. It honestly has me consider switching providers because it has left such a bad taste in my mouth.
Hello, Matthew! We understand how important it is to get the best value for your mobile service, and we sincerely apologize that the Black Friday $29.95 promotional plan is not available for active PureTalk lines. Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Jan. 2, 2026
I called in regarding a billing issue. Customer service was very helpful. My problem was corrected in short order. Highly recommend! I have been a customer for years. My husband is retired Navy. That helped us make a decision.
Hi, Lynn! We’re so glad our team could get that billing issue cleared up quickly for you! Providing great support is what we strive for, and it’s wonderful to know we hit the mark.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Jan. 2, 2026
Experienced porting problems with a carrier. Pure Talk would not relinquish control of the phone, although I was told they had closed the account on or about 9/10/25. Had no other option other than returning to Pure Talk, for an outgoing call could not be placed, nor a text message received or sent.
Hello, Veronica! We apologize for the frustration during your porting process. We aim for a seamless transition and regret that we missed the mark this time.
To resolve any remaining service issues immediately, please contact our team at (877) 820-7873 or dial 611 from your PureTalk device. We appreciate your feedback and the opportunity to fix this. - A.M.
Reviewed Jan. 1, 2026
I purchased a TCL Flip Pure Talk cell phone. It arrived on 12/31/2025. I had to charge the battery and then go on the PureTalk activate site to activate the phone. however, I wanted a brand-new telephone number but couldn't get that. PureTalk only wanted to use something called Porting which takes an old phone number and transfers it to the new phone. But I lost the old phone and I didn't know all the details about the old phone account. One day later PureTalk keeps emailing me to call the Porting Department but I don't have a working phone. They refuse to give me a new phone number so I can use the PureTalk phone. So, I must pay to return the phone to PureTalk and then hope they will refund the full purchase cost. Never again will I try to buy a phone or service from PureTalk.
Hello, Wayne! After reviewing your account, we noticed that your TCL Flip 2 was purchased using our Instant Phone Discount.
According to the terms of the conditional sale agreement, this discount requires transferring an existing phone number to PureTalk. We sincerely apologize if these requirements were not clearly communicated during your checkout process.
To submit a return and refund request, please contact our Customer Service department at (877) 820-7873. - A.M.
Reviewed Jan. 1, 2026
I signed up for a plan that says I'm purchasing several GB of hotspot. However, PureTalk does not provide any way to verify how much hotspot I have used. What's worse is, your staff has no way of finding out how much I've used either. I should be able to evaluate my actual usage and make decisions about how much I need to spend.
You clearly have the ability to charge me extra for hotspot if I exceed my limit without feeling any need and without having the ability to warn me ahead of time that I'm about to exceed my limit. Either that, or you'd slow my hotpot service to a crawl. This is dishonest. It is not Dale Carnegie customer service. It also represents a lack of technical sophistication. How do I know I'm getting my money's worth with the amount I'm paying for hotspot? You sold me a level of usage. You need to prove that you are delivering what I'm paying for.
Hello, Peter! You can track your hotspot usage anytime at puretalk.com/account/login under the Plan tab.
Please keep in mind that we never charge overage fees for cellular or hotspot data. If you happen to reach your data limit, your speeds will simply be reduced to 256 kbps for the remainder of your cycle.
We hope this helps! Please let us know if you have any other questions. You may contact our Customer Service department by dialing 611 from your PureTalk device or (877) 820-7873. We are also available through our Contact Form at https://www.puretalk.com/contact. - A.M.
Reviewed Dec. 31, 2025
Phone calls seem ok but the internet or streaming sucks. AT&T service is not very good in this area. Verizon and T-Mobile works best in my area. It’s super slow or doesn’t load at all. And definitely doesn’t work in a metal building or in a basement.
Hello, Carl! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Dec. 31, 2025
My husband and I made the switch from AT&T and could not be happier!!! Prices are so fantastic & have not had any problems with service. Customer service is not 24/7, because it is a REAL person that helps not a computer! I appreciate that the company is so different from the big name companies. <3
Hi, Melissa! It's great to hear you're enjoying our service and affordable plans! Thank you for switching to PureTalk! We truly appreciate your business. - A.M.
Reviewed Dec. 30, 2025
I was with Verizon for many years, however recently I had difficulty reaching a person to speak with regarding service changes. I switched to Pure Talk and always reach a person. Customer Service is always there to help. The technicians made my switch really easy and quickly. Great Job. Thank You Mike **
Hi, Linda! We strive to provide top-tier support, and we’re thrilled to hear you had an excellent experience with our team! Thank you for the kind words and for being a part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed Dec. 30, 2025
Easy, Friendly and efficient Customer Service that guide you to port your phone from other major Globalists carriers to a great American Company. Port my phone was automated and fast. Supported by PureTalk. Very nice professionals that are there for all your needs. Best Experience transferring and using a quality phone carrier at the right price. (Much less.)
Hi, Inte! It's fantastic to hear you're enjoying our affordable service and getting excellent customer support from our US-based team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Dec. 30, 2025
After experiencing some difficulties with International Roaming (could not get to use it in multiple locations to call the US), contacted PureTalk and they comped me for the inconvenience. While PureTalk's response was appreciated and very responsive, hopefully the roaming issue will be addressed by their tech or management people so the issue does not affect other customers.
Hello, John! We're so sorry that our international roaming didn't work for you. We know how stressful it is to be in a foreign country without a reliable connection, and we sincerely apologize for the inconvenience. Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed Dec. 30, 2025
Made the switch from Verizon and glad I did. Saved a lot of money and coverage is just as good. I love it that the owner is a veteran!! I always try to go with them when I can! Recommended to all of my family and friends! I whole-heartedly recommend and support them. Thank you Sean ** for clueing me in!
Hi, Alan! We're so glad you’re loving the savings and service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thanks for being part of the PureTalk family! - A.M.
Reviewed Dec. 30, 2025
We love it and will refer anyone to PureTalk cause are bill stays the same every month and don't change. Thank you for a great plan and family of pure talk. I will refer pure talk to my friends and family all over cause we need more plans like this around the world.
Hi, Anderson! It's great to hear you're enjoying our service and affordable plans! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Dec. 29, 2025
Do you enjoy network speeds that rival that of the late 90s or early 2000s? What about constantly saying “I’m sorry, can you repeat that?” or “Can you hear me now?” If so, then Puretalk is for you. Pair that with a customer service team that is pretty useless (I spoke with them 5 times and had 2 good experiences) and it’s easy to see why people like myself go back to the big companies.
If you’re considering Puretalk, it’s because you want to do the right thing and support American business, but they make it so hard to try and do that. I cannot stress how bad my experience was with them from start to finish, and it’s still going on. I financed phones through them, which was the worst mistake of all, because when you return them (and I can almost guarantee you will not stay) they send them back with new scratches saying that they’re damaged.
One phone I sent back was perfect and the other had a small scratch. They came back with the perfect one having a small scratch and the other having a bigger scratch, along with new ones. So now I must find a way to offload these phones that are no longer needed and deemed unacceptable for return. And, when I called to get the transfer pins and account number so I could get the ball rolling on the return I was told I would have ten days to complete the process and they shut off my phones within an hour, while I was traveling out of state, leaving me trying to navigate downtown KC without maps. Again, do yourself a favor and stay with the big guys on this one. I used to think that AT&T and Walmart were the worst companies in America, but Puretalk easily takes that crown.
Hello, Jeff! We are truly sorry to hear that your experience with PureTalk didn’t meet your expectations. We know how essential reliable coverage is, and we sincerely apologize for the frustration this has caused.
We can confirm that your phone numbers were successfully released to your new carrier on December 16, 2025.
Regarding your hardware, phones must be returned in their original packaging and free from damage to be eligible for a refund. If the phone is received damaged, your return will be denied. You may view our full policy at https://www.puretalk.com/return-policy.
If you need further assistance, our Customer Service team is here to help at (877) 820-7873. We value your feedback as we work to improve our service. - A.M.
Reviewed Dec. 29, 2025
I'm very unhappy with Pure Talk. My first month with you guys I ran out of data and ended up having it slowed very much. So you say, buy a plan with more data but when I look around now everybody's data plans are unlimited which means 40 to 50 GB and they are still the same price as you. Even you guys have been running advertisements saying unlimited data for $30 a month but when I call and ask for the same deal you tell me that's for new customers only. I say screw Pure Talk. I'm switching to Red Pocket Mobile or Visible. You guys can go to hell.
Hello, Hugh! We truly apologize that your recent experience hasn't lived up to your expectations.
To clarify our data policy, once the high-speed allotment is reached, speeds transition to 256 kbps to ensure you stay connected without overages. Regarding the $29.95 Unlimited plan, that specific promotion was a limited-time offer for new lines that ended on December 14th.
We value your feedback as it helps us continuously improve. - A.M.
Reviewed Dec. 28, 2025
Great call service. Willing to help with any questions or issues I had. Bought a new phone thru customer service in less than an hour. Made sure I was taken care of before ending the call process. Everyone should use PureTalk.
Hi, Donovan! We’re thrilled to hear you had such a great experience with our team! It’s our pleasure to have helped you with your new phone purchase.
Did you know you can earn a $50 credit for every friend or family member you refer to PureTalk? You can find all the details at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk—we truly appreciate your business! - A.M.
Reviewed Dec. 28, 2025
I haven't been with Pure Talk very long. The issues I had were solved with a phone call. There was an instance where I had to reset my phone to get it working again. I am not thrilled with my bill going up and I think data should be unlimited.
Hello, Linda! We understand that seeing a change in your monthly total can be frustrating. These amounts often fluctuate based on local tax regulations in your area, but we want to make sure you have full clarity on what you’re paying for.
To see a detailed breakdown of your taxes and fees:1. Log in to your Account Portal at www.puretalk.com/account/login.
2. Select the Billing tab.
3. Click the plus (+) icon next to your most recent transaction.
You can also find general information regarding these charges in our Terms of Service at https://www.puretalk.com/terms.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Dec. 28, 2025
Easy to do business with. Customer service is easy to reach and are really helpful. Prices are competitive and coverage is good. I would recommend them to anyone looking to save money, have a customer support team that cares and have great coverage.
Hi, Neil! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Dec. 27, 2025
I am only a couple of weeks in to my transition to Pure Talk, but so far I'm very happy. Moving from Verizon, I'll be paying less than half. My experience with calling into the support line for Pure Talk was outstanding. Carla was confident and competent and solved my problem immediately. So far everything is working great for both my Android phone and my wife's iPhone!
Hi, Mark! Thank you so much for the glowing feedback! We’re delighted to hear that Carla delivered the high standard of service we strive for at PureTalk. It’s always our goal to help our customers save without sacrificing quality. We truly appreciate your business!- A.M.
Reviewed Dec. 27, 2025
I spoke to Nicole and she was so helpful and patient with me. I am very pleased with your company and will recommend it to all my friends and family. Pure Talk has been very good to me and switching was so easy. A+++++++
Hi, Beverly! It's fantastic to know Nicole provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 27, 2025
Fairly new to PureTalk but, thus far the service has been very inconsistent. Love the company's supported platforms and customer service but, the connectivity is lacking. We are coastal resident in a highly populated state and expected a strong signal for our phone service and this has not been our experience. Though our cell service at our residence is very spotty, we are continuing to support the company and its good works.
Hello, Nick! We apologize for the service interruptions you've been experiencing. To help stabilize your connection, please try these two troubleshooting steps:
Update your device: Confirm your software and carrier settings are current in your phone's Settings menu.
Reset Network Settings: This often resolves local connectivity issues. View the guide here: puretalk.com/data.
While external factors like terrain can impact coverage, we want to ensure your device is optimized. For additional assistance, you may call our Technical Support team at (770) 818-3918.
Thank you for your patience as we work to improve your experience. - A.M.
Reviewed Dec. 26, 2025
I love the ideal of Pure Talk, but it’s not working real good for me in Wyoming. I live close to interstate and sometimes my data don’t work and I have trouble with some of the calls. I’m sorry, but wish it would’ve worked for me here. I wish it was working better.
Hello, David! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Dec. 26, 2025
The phone seems to be working OK. I don't know of any serious problems that have come up yet. I am new at having a cell phone so am still learning. Several things bother me, but I am not sure they have anything to do with the Pure Talk company. That's all folks.
Hi, Ken! We want to make sure you're getting the most out of your service! If you need a hand with your phone or have any questions, our support team is just a call away.
You can reach us by dialing 611 directly from your PureTalk device or by calling (877) 820-7873. - A.M.
Reviewed Dec. 25, 2025
The service great and the cost definitely reasonable. Living NE Kentucky and travel to cent New York 2 or 3 times a year. We have yet lost service wherever we have been. We will definitely recommend PureTalk to ours friends. We can’t believe we have been paying so much for years. Customer service has been great and easy the work with.
Hi, Paul! Thank you for the fantastic feedback! We’re thrilled to hear you had reliable coverage during your travels from Kentucky to New York.
If you know anyone else looking for dependable service, don't forget that our Referral Program offers a $50 credit to your account for every successful referral. Learn more at puretalk.com/customer-referral-program.
We truly appreciate your business and are happy to have you with us!- A.M.
Reviewed Dec. 24, 2025
I've been deeply concerned about having to call in and with exception of 1 out of 5 getting satisfactory service with my questions. Most of the responses have been mediocre at best. Also, I'm not happy with your billing process. Now I have to add.
Hello, Richard! We sincerely apologize for the frustration you’ve experienced with our billing and support. This isn't the level of service we strive for, and it’s clear we missed the mark. We want to make this right. Please reach out to us directly through our Contact Form at https://www.puretalk.com/contact. Your feedback is vital in helping us improve, and we appreciate your patience. - A.M.
Reviewed Dec. 24, 2025
Pure Talk offers several great plans. When I needed technical support Joseph and Diane were very helpful. The price is reasonable. I get 10g of data for a good price. It was not hard to install the sim card in my refurbished phone.
Hi, Charlie! We’re so glad you’re loving the savings! It’s wonderful to hear that Joseph and Diane provided excellent support—we’ll be sure to pass along your kind words to them. Thanks for choosing PureTalk and for being part of the family! - A.M.
Reviewed Dec. 23, 2025
PureTalk the BEST.👌 Service is fantastic and the coverage seamless. So glad I went with these guys. If you decide to go this route I promise you will not be disappointed. Great service 👏 and price, pure talk is simply the best out there. USA 🇺🇸 Bases service, support folks who base their people here.
Hi, Steve! We’re so happy to hear you’re loving the service and our US-based team!
Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.
Thank you for being part of the PureTalk family! - A.M.
Reviewed Dec. 23, 2025
Unreliable at every level. Resent the intrusion of Google and especially Google Play. No point in smartphones unless you WANT oversight, tracking, intrusion, etc. Arbitrary. Visually unattractive. Slow, slow, slow.
Hello, B! We're sorry to hear you're unsatisfied with your phone. We want to ensure you have the reliable, secure service you deserve. Please contact us at 611 from your PureTalk device or (877) 820-7873 so we can assist you with some alternative options. - A.M.
Reviewed Dec. 23, 2025
A couple of weeks ago I was having trouble connecting with the company I work for. Bad situation! We use texts to communicate so my business was in jeopardy. I finally contacted PureTalk, explained my problem and the young lady I spoke with, was so understanding. It took about three minutes for her to bring my phone back online. PureTalk followed up three times checking if everything was still working right.. Super great service and highly competitive pricewise. I thoroughly recommend PureTalk.
Hi, Ken! Thank you so much for your kind feedback! Our team strives to provide the best possible support at a price that makes sense, and we're thrilled to hear we met your expectations.
As a way of saying thanks for being a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Dec. 22, 2025
Great customer service and tech support. Both stayed highly involved until the glitch was located and resolved. I was quickly and professionally greeted. The associates were extremely patient as they progressed through the process.
Hi, Owen! Thank you for the wonderful feedback! Our team prioritizes excellent customer service above all else, and we’re glad to know we hit the mark for you. We value your business and are proud to have you as a PureTalk customer. - A.M.
Reviewed Dec. 22, 2025
I have had two phone calls with Pure Talk support, and both calls were filled with garbled transmissions from your end. This prolonged the call and made it difficult to get an answer to my query. My guess is that your representative was not talking into the microphone, as her voice was very readable at times and very garbled at times. I'm a reactively new customer and found the service to be satisfactory.
Hello, Tom! We're so sorry for the technical issues during your recent calls. That’s definitely not the experience we want you to have. Thank you for your patience while dealing with that—we’re currently looking into our phone lines to make sure this doesn't happen again.- A.M.
Reviewed Dec. 22, 2025
Have 2 phones on Puretalk. One Samsung Galaxy A15 5G and one Samsung Galaxy 24FE. The 24FE is a business phone on the minimum plan about 23$/month. The A15 5G on the 15GB plan 35$/ month. Both phones working great. Great signal. Smart and responsive I naive customer service. No surprise fees. Happy with Puretalk and recommend them to anyone.
Hello! It's fantastic to hear you're receiving excellent coverage and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 22, 2025
I do not have an order #. My reason for the call was regarding Black Friday offer $29.95 for life. My daughter Delaney was on our account. She is 26 & wanted to take opportunity to get her own account as we did not want to pay her bill forever. Her opportunity for independence. I mentioned this to a rep prior to her calling & setting up her account on 12/07/25. She gave her credit card & received an activation code. The rep told her she would be able to get off our account wants activated. Then when unable to fully activated, she is told she is not eligible. Speaking with Phillip (very rude to my daughter) on Thursday this past week, he refused to allow her to speak with a Supervisor. Listen to the call. She did speak to someone later & was told to call on Monday to resolve. I hope she receives satisfactory service tomorrow.
Hello, Ann! We are truly sorry for the difficulties you and your daughter experienced with your accounts. We understand your frustration and sincerely apologize for the inconvenience.
We can confirm that your daughter spoke with our Customer Service team on 12/24/25, and your accounts have now been successfully merged. If she wishes to separate the accounts in the future, please have her reach out to us, and we will be happy to assist. Thank you for your patience and for helping us improve our service. - A.M.
Reviewed Dec. 21, 2025
Good customer service and decent service on the phone. The service is good for to power up my work computer and the hotspot is good and I’m glad that I got away cell phone companies and came to a company that is owned by veterans. I’m looking forward to going with the plan of 2995 or 2595. I don’t recall for a lifetime.
Hi, Kevin! It's great to hear you're enjoying our service and excellent customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Dec. 19, 2025
The phone plans are OK, But it's for a lower 3G/4G set up. When you're on the lowest pay plan your data runs out very fast. Uploads are forever so don't be in a hurry. Facebook is like impossible when your plan data runs very low or out. This is a poor man's budget service. As a FIRST RESPONDER I am not satisfied with the quality or customer service. My agent on the phone couldn't help me after I gave her like 10 variables for identification of who I was, Then I found my passcode and gave it to her and she still stated she couldn't verify who I was. This is a fly by night low budget service that piggybacks off another carrier. Just stay with the BIG BOYS and pay for premier quality and service.
Hello, Tibs! We’re very sorry to hear that your experience with our service and support hasn't met your expectations. We know how frustrating it is when your connection doesn't keep up with your needs.
Please note that after reaching your plan's high-speed data limit, speeds transition to 256 kbps. If you haven't reached your limit yet, we recommend the following steps to boost your connection:
1. Ensure you have the latest software and carrier updates (Settings > General > Software Update).2. Resetting the network settings can often clear up lingering connectivity issues. You can find a step-by-step guide at puretalk.com/data.
We appreciate your feedback as we work to improve. - A.M.
Reviewed Dec. 18, 2025
We have great service. Great interaction with staff.Better prices and more friendly service than previous carriers. They supply more data and speed than what we had. The staff is easily understood and courteous. They seem to be very competent and knowledgeable. They were able to answer any questions we had. I would recommend Pure Talk to all my friends, neighbors and family.
Hi, Carl! It’s so wonderful to hear that you’re enjoying the service! We are thrilled that our support team could provide such a positive experience for you.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Dec. 18, 2025
5 stars on service and price. I am not tech savvy at all but they somehow talk me through my problems while exercising patience. These people in the service department have always gone above and beyond what I expected. Thank you.
Hi, Kyle! We’re so happy to hear you’re having a great experience! Providing top-tier support is what we aim for every day, and knowing we hit the mark for you made our team’s day. Thanks for being part of the PureTalk family! - A.M.
Reviewed Dec. 17, 2025
I find that the signal I receive on my phone can be weak at times, during a recent trip to Branson MO I had much difficulty with signal strength and my phones capability was not good. I need to use maps and research locations. At home it’s not as bad but there are times the signal is very weak.
Hello, Darrel! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Dec. 17, 2025
Reviewed Dec. 16, 2025
This mobile service is American based in Covington, Ga. There are no long wait times for customer service and their rates are the best. I have been a customer of another mobile company since 1993. I’m glad I made the decision to switch. I’m locked in with a five year rate that no mobile company in the USA could compete with. I live in a very rural area and get outstanding services with no dropped calls. Their customer service is amazing. You actually talk to a live person. Jessica, Karmala and Kenya are just to name a few great representatives. Thank you Puretalk for honoring our Veterans as well.
Hi, Sheila! That is so wonderful to hear! We know how important it is to stay connected when you're off the beaten path, so we’re thrilled that your coverage is holding strong. It’s also great to know our support team took good care of you—we'll be sure to share your kind words with them. Thanks for choosing PureTalk! - A.M.
Reviewed Dec. 15, 2025
I was with Spectrum with a 1gig plan for $20mo. With PureTalk, I have a 3 GB plan with an extra 2 GB Hot Spot for each phone, for about $21.50 per line (Spectrum has no extra taxes or fees). I check my usage several times each month, and I don't even get close. I do try to connect to all the Wi-Fi available in public places.
Hello, Robert! We're happy to hear you're enjoying your PureTalk plan. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 14, 2025
I was a Verizon-lifer and recently switched to PureTalk. I was nervous about the move because I found that the "one of the big three" they ride on is AT&T. However I can say this was a great decision. My experience with PureTalk's customer service/transfer assistance team has been exceptional (much better than Verizon's). Also, I'm thrilled to support an American company. Highly recommend.
Hi, Tatjana! It's fantastic to hear you're enjoying our service and receiving excellent customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 13, 2025
It was so easy to switch over to Pure Talk from my previous cell phone carrier (Verizon). The customer service is so helpful and much easier to talk with about any issues that may arise. It is also much cheaper and nobody contacts you to try and sell you something you don't want.
Hi, Jane! We’re so glad to hear your transition was seamless! There’s nothing we love more than knowing our team hit the mark for you. Thank you for choosing PureTalk and for your positive feedback! - A.M.
Reviewed Dec. 12, 2025
No problem so far and cheaper than Straight Talk by a good bit. Also with Straight Talk I could not call my family in Canada and now I can. Thanks! We suggested to others to switch to Pure Talk. Continue the good work and a Merry Christmas to you all.
Hi, Diane! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Dec. 12, 2025
Bought a line for my son on his birthday. He has reported no issues and all services perform as advertised. This service provider has a very affordable pricing plan while providing all of the features for which larger vendors are willing to overcharge you. I will be dropping my carrier this month and getting another line with Pure Talk this month.
Hi, John! That's wonderful news! We're delighted to hear your son is enjoying our service, and we're thrilled to welcome your line to the PureTalk family.
To add a new line to your account, please log into your portal at https://www.puretalk.com/account/login and select the Plan tab.
Thank you again for choosing PureTalk. We truly appreciate your business! - A.M.
Reviewed Dec. 11, 2025
Shaiwahnna gave me excellent and helpful customer service, with cheerfulness and humor. She helped with data-saving tips so I didn't use up my monthly high-speed data. Shai also helped me with pros and cons of moving to the Black Friday special. Thank you, Shai!
Hi, Margaret! That's fantastic to hear that Shaiwahnna provided you with an amazing customer service experience!
We love recognizing our top-performing agents. We will ensure this feedback is shared directly with her and our leadership team.
Thank you for being a valued PureTalk customer! - A.M.
Reviewed Dec. 11, 2025
I was very excited to switch to Pure Talk. Sadly, my experience has left a great deal to be desired... like being able to make or receive calls. We live in a rural area but have zero service even in town. Customer service message was"call us" when I was asking for help about not being able to make calls! Customer service was severely lacking. I have a granddaughter with a brain tumor, an expanding business project, live in fire zone as well as normal life. What is the point of a phone that I can't even make emergency calls on let alone Zoom or talk? I have to go outside (forget hopes of connection inside) and repeatedly try to connect. After about 30 tries I give up. Switching to Verizon.
Hello, Cynthia! We sincerely apologize for the frustrating service issues you are experiencing. We understand how disruptive unreliable coverage can be. Coverage can differ and may be affected by local terrain and buildings.
We are fully committed to getting this resolved for you. An agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
Please ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Dec. 10, 2025
The two issues that concern me are voicemail and international calling. The international calling plan is terrible. The voicemail sometimes goes to a password-protected account and other times just to my phone, where it is immediately available. I don’t understand the whys of it all.
Hello, Alan! We sincerely apologize that our international calling plan has not met your expectations, and we are especially sorry to hear you're experiencing issues with your voicemail service. We understand how frustrating it is when these critical services don't work correctly.
To get your voicemail working immediately, please call our Technical Support Team at (770) 818-3918. They are ready to walk you through the troubleshooting steps.
We have also noted your feedback regarding the international calling plan and will ensure it is forwarded to our team. Your satisfaction is our top priority.
Thank you for bringing this to our attention. - A.M.
Reviewed Dec. 10, 2025
I love our 5G service compared to Xfinity who we left for Pure Talk. I’ve contacted Customer Service twice and what I love most is I am speaking to a customer service agent who is in the US and speaks English without an accent. I don’t have to continually say, "I’m sorry what did you say?" Jessica helped me tonight on my call and was awesome. Was able to give me a one time courtesy credit due to an error I made in buying additional data. She also put a ticket in to have a manager contact me regarding their Black Friday unlimited talk plan for a rate of $29.95 per month. With no pricing increases ever on that plan. I can’t speak highly enough for this US veteran supported company, thank you. Pure talk.
Hi, Kim! It's fantastic to hear you're enjoying our US-based customer support and that Jessica provided an excellent customer service experience! Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Dec. 9, 2025
I just signed up for cell service and their customer service was great! I was having a lot of trouble with AT&T, I had to make 4 calls and went a corporate store and was unable to complete my service transfer. They gave me the wrong account number 3 times. I finally spoke with the right person and she was able to help.
Hi, LuAnn! We understand that experiencing difficulties transferring your phone number can be frustrating. We are truly sorry for the initial inconvenience this caused.
However, we are thrilled to hear that our Customer Service team was able to assist you! We strive to make every part of your experience smooth, and your positive feedback on our team is greatly appreciated.
Thank you for being a valued PureTalk customer. We appreciate your business and your patience. - A.M.
Reviewed Dec. 9, 2025
I've had several cell phone companies in the last 25 years. I believe Puretalk is the best one I've ever had. Their customer service is excellent. I get people that speak English. That's a bonus. They're the best I've ever had.
Hi, Tony! We're thrilled you're enjoying our service and US-based customer support! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Dec. 9, 2025
Easy signup and transfer of existing two phones and numbers from another carrier. Took about 30 minutes to do myself remotely and on their web site using their eSim option. Only issue has been the visual voicemail. Normal voicemail works fine, but can't get existing Android visual voicemail app working with them.
Hello, Scott! It's wonderful to hear that your transfer to PureTalk was seamless! We understand that having a reliable visual voicemail feature is important, and we sincerely apologize that we cannot guarantee its functionality on all Android devices.
Currently, we can only confirm and guarantee support for the visual voicemail feature on iPhone 6S and newer models. The wide variety of Android devices and their custom software can sometimes cause compatibility issues.
We appreciate you sharing this feedback; it's essential for us as we continue to work on enhancing the PureTalk experience. - A.M.
Reviewed Dec. 8, 2025
Called to move service from a broken phone to a new one. Process took approximately 15 minutes. Great customer service. The rep knew how to fix my issue first call. Overall Puretalk has met all of my expectations in a phone company.
Hi, Patrick! That is wonderful to hear! We're glad our support team transferred your line quickly and efficiently and delivered the high level of customer service you deserve. Thank you for your continued loyalty and for being a valued PureTalk customer. We value your business! - A.M.
Reviewed Dec. 8, 2025
I am extremely disappointed that I am not eligible for the LIFETIME package that is available ONLY TO NEW CUSTOMERS AT THIS TIME! Because of this you will be losing my business very soon. These are unfair marketing strategies against unsuspecting good faith customers!
Hello, Joseph! We are pleased to announce that existing customers are welcome to request an upgrade to our $29.95 promotional plan.
To request an upgrade to this plan, please contact our Customer Service department. You can reach us by dialing 611 directly from your PureTalk device or by calling (877) 820-7873.
Due to the overwhelming number of upgrade requests from existing customers, our dedicated team requires some time to review each account thoroughly. Please be aware that it may take up to 30 calendar days for us to review your account details and confirm if we can approve the upgrade to the promotional offer.
Thank you once again for your feedback, which is crucial in helping us enhance the overall PureTalk experience. - A.M.
Reviewed Dec. 8, 2025
The service has been great but the come-on advertising about your existing phone being able to be used on their network is greatly deceiving. After telling them the model phones we were using and being told there would be no problem using them and that they would be compatible with their network, BOTH of the devices had to be replaced with a PureTalk branded phone ... at significant cost. So we feel the up-front advertising to get you to sign on by telling you your device would be compatible with their network is probably a bit deceitful because NEITHER of our two existing phones were compatible with the PureTalk network to the point they had to both be replaced. Other than that, we've had ZERO problems with the PureTalk service.
Hello! We sincerely apologize for any miscommunication regarding phone compatibility.
Both the Samsung Galaxy S22 Plus and the S21 FE are fully compatible with our network for standard calling, texting, and data. However, we cannot guarantee full support for advanced features like Wi-Fi Calling on these specific models.
We understand your frustration and deeply regret any inconvenience this lack of guaranteed feature support has caused. Your feedback is extremely valuable to us, and we appreciate you bringing this to our attention, as it directly helps us improve the overall PureTalk experience. - A.M.
Reviewed Dec. 7, 2025
I like the idea of having customer service in the United States and and talking to an American. I'm not so Keen on the slow down at the end of the month. I've never experienced that with Straight Talk.
Hi, DeWayne! We're happy to hear you're enjoying our US-based customer support!
We understand that a throttled speed can be frustrating. Once you reach your plan's high-speed data limit, the speed slows to 256 kbps for the remainder of your billing cycle. We apologize for any inconvenience this may cause.
To help you monitor your usage and manage your plan, you can log into your customer portal at https://www.puretalk.com/account/login and select the Plan tab.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Dec. 7, 2025
Reliable service. However, my price changed to more a couple of months after signing. No explanation. Went from 40.00 - 50.00. But have no idea why. Be nice if someone did this to me. I don't need to move, but can get guaranteed prices cheaper for life of the contract.
Hello, Cam! We've reviewed your account to clarify your monthly charge.
During your initial order, you received a 50% discount for your first month of service. After that first month, your plan increased to our standard price of $35.00 a month plus applicable taxes and fees.
You have also added the following features to your line:
$10.00 Device Protection Plan$4.99 Identity Protection Plan
You can view a detailed breakdown of your monthly invoice by logging into your portal at: https://www.puretalk.com/account/login. Once logged in, simply select the Billing tab, scroll to Transactions, and select the paper icon next to the desired month.
Thank you again for your business! - A.M.
Reviewed Dec. 5, 2025
I’m not to computer literate so the help I received from rep to switch from old iPhone to new was fantastic! She stayed on phone and was patient with me as I figured out my password. Her knowledge of the functions of the iPhone expedited the process!
Hi, Roger! It’s wonderful to hear that our customer support agent was able to assist you smoothly with your phone transfer and that you had an excellent customer service experience. Thank you for taking the time to share your feedback—it helps us ensure this remains our top priority! We truly value your business as a PureTalk customer. - A.M.
Reviewed Dec. 5, 2025
Service is horrible. If I'm not on WiFi phone barely works. My phone restarts on its own, everyday, usually when I'm in the middle of a call with family or my daughter. I had to buy a cheap phone from them, which is only because they forced me to purchase full price out of pocket. My iPhone's battery literally caught fire in my sleep. PureTalk did not care, didn't want to help out. Made insurance such a pain, I ended up not even using it. Went two weeks without a phone...I'm a veteran, who they're suppose to care about.
Customer service was horrible during all this, and even had a lady get mad at me lol. Has not been a good decision to switch, I'm having up now so I can get a different carrier. Do yourself a favor, the couple of dollars you think you might be saving is not worth the hassle you will have to go through when it's your turn to deal with customer service...and you will. They tried to make it better by giving me a $50 credit, lol which I could only use on their plan...this company is full of lies and false advertisement. If Mike Rowe only knew.
Hello, Tyler! First and foremost, we want to express our sincere gratitude for your service.
We are truly sorry to learn about the frustrating experience you have had with our service and the poor customer support you received. Please accept our deepest apologies; this is certainly not the level of service we strive to provide.
We are fully committed to resolving your issue. A dedicated agent will be reaching out to you shortly to provide personalized assistance.
While you wait for the agent to connect with you, we recommend trying the following two troubleshooting steps, as they often resolve common service optimization issues:
1. Ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
2. Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you again for bringing this to our attention. Your feedback is valuable and essential to our continuous commitment to service improvement. - A.M.
Reviewed Dec. 5, 2025
I've been using Pure Talk for several years after leaving Verizon Wireless due to high prices. Pure Talk has very good customer service who are friendly and intent on meeting customer needs. Their recent Black Friday deal is a winner. Unlimited talk and text, 65 GB data on 5G network and price is FOR LIFE.
Reviewed Dec. 4, 2025
I joined PureTalk in 2024 after I ditched AT&T. Ditching my previous plan with AT&T and purchasing a new plan with PureTalk, was the best decision I ever made with phone service. I'm currently saving over $30.00 a month on my current plan with PureTalk, after switching from AT&T to PureTalk. I gave PureTalk a 5-Star rating. I will never go back to AT&T. My advice to all people who are considering purchasing a phone plan... I recommend PureTalk, and if you ditch AT&T like I did, you will be happy you made that decision, like I did! So, if you are tired of being overcharged from your previous phone plan, like I was with AT&T, then take my advice and go with PureTalk.
Hi, Lance! We're thrilled you're enjoying our service and saving $30 a month! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Dec. 4, 2025
I received excellent service from your customer service representative, Andreya ** on 12/3/2025. She was efficient, professional and explained the services very well. Also, Ms. ** was very pleasant.
Vanessea **
Hi, Vanessa! Thank you so much for this wonderful feedback! We're delighted to hear that Andreya provided you with an amazing customer service experience.
We will share your comments with Andreya and our leadership team—we love recognizing our top-performing agents.
We appreciate your business and thank you for being a valued PureTalk customer! - A.M.
Reviewed Dec. 3, 2025
Very knowledgeable. Got my issue resolved quickly. I was not receiving texts on my phone and I found that I had accidentally blocked the number from pure talk. They figured it out and told me how to fix it.
Hi, Doug! We're thrilled our team was able to get your text messaging issue resolved quickly. Delivering fast, helpful support is what we aim for. Thank you for sharing your feedback and for being a valued PureTalk customer! - A.M.
Reviewed Dec. 3, 2025
Live in NE Florida, rural area right miles from town. At&t tower in area. All data and sometimes phone service unavailable multiple times every day. Shopping online, paying bills is difficult, never know when signal will disappear inside or out of home. Open fields all around so it is not trees blocking signal. When I talked with Pure Talk customer service, they just said get another carrier! In town excellent, fast data so it's not my phone.
In my opinion, free boosters should be provided in these areas as we pay same rates in bad signal areas as in good signal zones. Each time I'm told they see I have full service, which is not true. I've read that lower cost carriers are dropped from signal when heavy usage from tower? experienced to provide higher rate users uninterrupted service. I believe it's in the small print. Didn't know it would be multiple times daily. Very disappointing. Sometimes up to an hour at a time. Hope I never need emergency responders for a heart attack! And last, when I have service, I can rarely watch in full any feeds, takes way too long, constant buffering.
Hello, Mike! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.
We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Dec. 3, 2025
When I saw a promotion for a better monthly rate than what I was currently paying, I called and they worked with me to adjust my rate. Very honest company and very easy to work with. Polite and efficient!!
Hi, Carole! We're delighted to hear that our customer support team successfully assisted you with your plan adjustment. Providing excellent and effective support is a top priority, and we are glad we could deliver.
Thank you for sharing your positive experience and for being a valued PureTalk customer. We appreciate your business! - A.M.
Reviewed Dec. 2, 2025
One of the worst companies I have dealt with. This company prioritizes new customers over loyal existing customers. They do not offer their low price offer to those that they already have locked in. For a veteran owned company, they have forgot where they came from. They do not take care of their own, leaving existing customers behind.
Customer service is absolutely atrocious. They have limited hours. They are on bankers hours. If you have cell problems of an evening, night or weekend, you are thoroughly screwed. Trying to get help from their customer service is actually worse than speaking with a foreign based customer service where English is second language. They read from a preset script, nothing more. They advertise a low cost. This is a bait and switch. If you take low cost, you do not get the unlimited data. Even Unlimited data is throttled back after a certain amount. This is the worst company I have ever dealt with. You would think military veterans could do better.
Hello, James! We apologize that your recent experience has been frustrating. We understand the importance of getting the best value, and appreciate you reaching out about the $29.95 for Life plan.
We have confirmed that your plan upgrade request has been successfully submitted.
Due to the extremely high volume of existing customer upgrade requests for this popular offer, our dedicated team is reviewing each account individually to ensure eligibility. Please allow up to 30 calendar days for us to complete this review and confirm the upgrade status on your account.
Your patience during this period is genuinely appreciated.
Currently, our operating hours are Monday – Friday from 08:00 AM to 10:00 PM EST and Saturday & Sunday from 10:00 AM to 07:00 PM EST. Our Support Team is also available through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat.
Thank you for bringing this to our attention. Your feedback is vital for our continuous improvement. - A.M.
Reviewed Dec. 2, 2025
So far, my service has been comparable to Verizon but at much less cost. Making a successful shift of service from Verizon to Pure Talk was difficult. The two cell phones I purchased from Pure Talk were incompatible with our lifestyle because the phones were designed for young "Gamers," not for daily usage as phones to send/receive conversations. I turned them in and bought easy-use phones from Pure Talk at considerable extra cost. Presently, my phone displays my daughter's name rather than mine on cell phone calls. I do not know the fix.
Hello, Thomas! We apologize for the inconvenience and difficulty you experienced during the process of switching your service to PureTalk.
Your Caller ID should display as Wireless Caller followed by your phone number. For assistance with your Called ID, you may call our Technical Support team at (770) 818-3918.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Dec. 2, 2025
It's ok, the price is a lot, the battery heats up fast. I really don't have much to say really, nothing that special about it, you can't change the billing date either, updating the phone is a damn pain, confusing at times too, you turn off the wifi in order to update.
Hello, Sheryl! We sincerely apologize that your experience with PureTalk has been less than optimal. We want to help resolve your issues and get you back to enjoying your service!
To help reduce the risk of overheating, reduce screen brightness, turn off unused features like Bluetooth and GPS, and close background apps. Avoid direct sunlight, remove the phone case, and charge on a cool, hard surface.
You may log into your portal at https://www.puretalk.com/account/login and select the Profile tab to change your bill date. Please note that the Change Bill Date option will not appear if you have a past due payment. Once your payment has been successfully processed, you will be able to change the date.
If you require technical support for your phone or service, please call our Technical Support team at (770) 818-3918.
Thank you again for your valuable feedback—it is crucial for helping us improve the PureTalk experience. - A.M.
Reviewed Dec. 2, 2025
My husband and I have been very happy with service from PureTalk. We have great cell reception now (formerly Verizon and Verizon partners) and it is wonderful to be able to reach a human in customer service! We also appreciate the military/veteran discount and the referral fee! Thanks Pure Talk!
Hello, PJ! Thank you for your service! We're delighted to hear that you're receiving excellent coverage and customer support. Your feedback is truly valued, and we appreciate you being a loyal PureTalk customer! - A.M.
Reviewed Dec. 1, 2025
I recently with to PureTalk and have been loving the service. Also love the U.S. based customer service. I actually enjoy when I need to speak with customer service. Everyone has been very helpful and friendly. I plan on enjoying your service for years to come.
Hi, Bob! It's great to hear you're enjoying our service and our US-based customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Dec. 1, 2025
I called regarding the International Roaming plan. The plan itself is horrible but the people I spoke to were all extremely helpful and patient. They really extended themselves to try to help me and I appreciate their effort. As a former support manager, I recognize good support and this was it.
Hi, Steven! We sincerely apologize that our current international roaming plan wasn't the right fit for your travel needs. However, we're thrilled to hear that our support team provided you with an excellent experience—that’s exactly what we aim for! Thank you for taking the time to share this valuable feedback with us. It helps us understand where we need to improve our offerings. We truly appreciate you being a valued PureTalk customer! - A.M.
Reviewed Dec. 1, 2025
Puretalk has been just great. I have called before, and talking with support (genuinely excellent by the way) and going over my phone and service we determine it isn’t PureTalkUSA causing my issue. Then with their exceptional support we determine and solve issue. Been with PureTalkUSA for over 10 yrs and have no intention of leaving.
Reviewed Nov. 30, 2025
I have had Pure Talk for about 3 months or so now and I am very pleased. The few times I have had to call customer service, including set up for new service and phone, a person has answered the phone that spoke English and clearly stated their name when they answered. I love that, easier to understand and you know who are speaking with. It is very professional.
Hi, Mark! That's wonderful to hear! Providing excellent customer service is what we strive for, and knowing we achieved that for you is the best feedback we can receive. Thank you for sharing your experience and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed Nov. 30, 2025
This is my experience. Yours may vary. After being with Verizon for 26 years, I switched to PureTalk. There were some issues with the switching. Mostly caused by Verizon unlocking a phone purchase 7 years ago. Verizon cost me about 4 hrs to remedy this talking to operators overseas. I live In a valley of mountains. Service is very bad here. 26 years ago only Verizon worked at my house. Since towers have been added over the years. Verizon got worse. Others got better. I get as good or better service with PureTalk!
1 issue voicemail fixed
1 issue IMessage phone setting fixed
1 issue WiFi calling phone setting phone issue fixed.
Customer service was flawless and pleasant! Summary: 1/2 the cost, absolutely better customer service and as good or better phone service, leaning towards better.
Hello, Dave! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 29, 2025
Haven't had any issues at all anywhere. Now 29 dollars for unlimited everything... EVEN BETTER THAN GREAT! Haven't had any problems and I'm an over the road truck driver, customer service is great, very helpful.
Hi, Michael! We are delighted to hear you are receiving excellent coverage and exceptional customer support! Thank you for your valuable feedback, and thank you for being a valued PureTalk customer. We truly appreciate your business! - A.M.
Reviewed Nov. 28, 2025
You need to be the organization that handles problem. The idea that I have to call Samsung is ridiculous I'm the customer you are the provider. DO NOT BE LAZY!!! Why do you not handle the service? I call you... then I'm pass over to Farmers... then to Samsung... you making the customer do the leg work.... that is not good customer service!
Hello, John! We completely understand how frustrating it is when a device issue isn't resolved quickly, and we sincerely apologize that our customer support team was unable to assist you effectively. That is not the level of service we aim to provide.
For hardware-related issues, the device's manufacturer is truly the expert best equipped to handle diagnosis, repair, and replacement under warranty.
If you have the Allstate Device Protection Plan, you can file a claim through SquareTrade at https://www.squaretrade.com/gethelp/. They are authorized to assist with repairs or process a replacement device, if eligible.
Thank you for taking the time to provide this valuable feedback. We are using your input to improve our service. - A.M.
Reviewed Nov. 28, 2025
I'm sorry that I switched from Verizon to Pure Talk. I thought I might be saving money and also supporting an organization that is helpful to veterans. Instead I am paying $15 a month more for the same coverage. When I signed up, the phone came in the mail but no SIM card was included, and it took repeated phone calls and two weeks with no phone service at all before I was able to use the phone. The advertising with Mike Rowe saying that service is $25. a month is misleading. I bet you are sorry that you asked! I don't mean to be negative, but thought you should know my honest opinion.
Hello, Ruth! We are truly sorry for the disappointing start to your PureTalk service. It is unacceptable that you did not receive a SIM card with your initial order, and we sincerely apologize for any lack of clarity regarding your monthly service cost. We understand how important it is to get the best value.
To resolve your account issues and ensure you are receiving all available discounts, please contact our Customer Service department by dialing 611 from a PureTalk device or calling (877) 820-7873. Our agents are standing by to review your account details and help you.
Thank you for your valuable feedback, which helps us continuously improve the PureTalk customer experience. - A.M.
Reviewed Nov. 27, 2025
We have had Pure Talk for several years and have always been satisfied with our phone service. And the Pure talk team has always provided excellent customer service. My husband and I highly recommend Pure Talk.
Hi, Lisa! We're thrilled to hear you're enjoying our service and customer support. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Nov. 27, 2025
Pure Talk has this promotion where new customers get unlimited talk text and data for $30 a month for life. Meanwhile, I have to pay $65 a month for the same service. How is this right? I will be patient as I wait to find a different provider. It really sucks the way they treat their existing customers.
Hello, Joe! We understand how important it is to get the best value for your mobile service.
Please call our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873 to submit your request to change to the $29.95 plan.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Nov. 26, 2025
Service was excellent in Rural Mountains of Arizona. But, THROTTLING happens Oct 1-April 30, M-F 4-8 pm service drops to 1-2 bars & stalls out. Keeps saying I'm OFFLINE! Worse on Weekends from 10-10. Where I live, it's a Snowbird Town. Population literally doubles Oct-April. Need more Service to accommodate all the returning neighbors.
Hi, Kimberly! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Nov. 26, 2025
Here's a suggestion! Please update the message "delete" button so l can delete dialog boxes of a message thread that I don't want to keep. Other than that, I'm very happy I switched to PureTalk! My monthly bill is lower, too! I have encouraged my family and friends to check out the Pure Talk plans offered.
Hi Lisa! We are thrilled that you are very happy you switched to PureTalk, especially since you are enjoying a lower monthly bill and have been encouraging family and friends to join us! We truly appreciate you spreading the word.
We appreciate your feedback regarding the voicemail system. It has been shared with the proper teams for consideration. -M.S.
Reviewed Nov. 25, 2025
We were having static breakup issues on our 2 phones. The tech support person was Kenya and I have never had better help from any other company's support. She represented Pure Talk 1000%. She was amazing! Kenya walked me through the fix, step by step. Pure Talk, keep her with a promotion!
Hello David! Thank you so much for taking the time to share your five-star experience and for singling out Kenya from our Technical Support team. We are incredibly proud to hear that she provided such outstanding assistance!
Dealing with static and breakup issues can be frustrating, and we are thrilled that Kenya was able to walk you through the fix step-by-step and resolve the issue on both of your phones.
We will certainly be sharing your kind words and recommendation with her and her management team!
Thank you again for your loyalty and for letting us know about your exceptional support experience. -M.S.
Reviewed Nov. 25, 2025
I have had nothing but excellent customer service with Pure Talk. The customer service reps are very helpful. I had to transfer from another carrier and it was not a problem at all. I had to add my watch to my phone and did not know how and they assisted me. Everything seems to be in working order. Thankful for Pure Talk.
Hello Lisa! Thank you so much for sharing your five-star experience with PureTalk. We are thrilled to hear that you have received excellent customer service across the board.
It's great to know that your transfer from your previous carrier was seamless and that our representatives were able to successfully assist you with the process of adding your watch to your phone. We work hard to make transitions and technical additions as easy and hassle-free as possible.
We appreciate your kind words and are thankful to have you as a satisfied customer! -M.S.
Reviewed Nov. 25, 2025
I was a Verizon customer for Years, but their prices got ridiculous (even for senior plan). Not to mention their politics! I love that PureTalk is less than half the amount for the same services. But that said, I think PureTalk is acting like all the others in that once you are a customer, you are no longer their number one concern. They currently have a new special that I would really like to take advantage of, but like all the rest, I as a current customer, can not participate!!!! Listen PureTalk, if you continue to treat your current customers as stepchildren, just like the rest, we will eventually look elsewhere!!!!
Hello Kerry! We are delighted that you've found significant savings and enjoy the core services we provide at less than half the cost!
For further assistance with your request to switch an active line to our $29.95 Unlimited Talk, Text, & Data promotional plan, please contact our Customer Service team directly. -M.S.
Reviewed Nov. 25, 2025
Unlimited does have a limit. Apparently when it comes to data goes in a hurry. Then, when you buy ten dollar, add ons, it don't help. I'm not really happy. 😴 Not worth the $. Not Totally Satisfied with PureTalk
Hello Thomas! Thank you for reaching out and sharing your feedback. We understand that data usage can sometimes be confusing.
To clarify, our Unlimited data plans provide 60GB of high-speed data each month. Once this 60GB limit is reached, your data connection remains active, but the speed will reduce to 256 kbps. This ensures you always have access to data, albeit at a slower rate.
You can easily monitor your current data usage by logging into your Account Portal at https://www.puretalk.com/account/login and navigating to the Plan tab.
Your feedback is invaluable and helps us continually improve the PureTalk experience. -M.S.
Reviewed Nov. 25, 2025
We have very poor reception in our area. We have 2 identical iPhone 16 Pros and my wife’s phone was dropping calls and not making calls. I called Pure Talk’s 611 customer support number and in less than a minute was talking to a very capable person. We walked through a reset network settings process and the phone immediately had much better reception. Very pleased with the ease of getting technical service!!! Did not have to go through 20 menu items and wait for 45 minutes for the next representative.
Hello Greg! Thank you so much for taking the time to share your positive experience. We understand how frustrating poor reception and dropped calls can be, especially with identical devices, and we are absolutely thrilled that our Technical Support team was able to resolve the issue so quickly and easily for your wife's iPhone 16 Pro.
Providing efficient, easy-to-access, and capable technical support is a top priority for us. Your feedback about the speed of connection and the capability of our representative is exactly what we strive for. We're glad we could get your wife's phone working optimally without the long hold times and menu maze you mentioned!
We truly appreciate your five-star review and your business. -M.S.
Original Review: Nov. 25, 2025
I am a current customer through pure talk. I called the other day to get the $30 unlimited talk and text deal. I currently pay a little over 39 dollars for a 10gb or 15 GB plan with their top unlimited package being 65 dollars. Anyways, I called and asked for the 30 dollar unlimited talk/text deal for life and they stated that's only for new customers. They treat new customers better than loyal customers who have been with them for years. Horrible service. I asked to talk to the supervisor and they were unable to provide that. I will be switching due to how they treat their loyal customers. We pay for 3 lines.
Hello Michael! We sincerely apologize for the frustrating experience you had when calling about our $29.95 Unlimited Talk, Text, & Data promotional plan, and we are truly sorry that you feel your loyalty is not being valued. We never want to lose a long-term customer, especially one with three lines, and we regret that your request was not handled appropriately.
We understand your disappointment regarding the "new customer only" response. While some promotions are specifically targeted, we do have ways to ensure our existing, loyal customers benefit.
We want to make this right immediately.
We kindly request that you call our dedicated Customer Service team again, and this time, please specifically mention that you are calling about the promotional plan.
We will do our best to review your account and see how we can apply an equivalent promotion to your lines.
Please call us by dialing 611 from your PureTalk device so we can resolve this and keep you as a valued PureTalk customer. -M.S.
Reviewed Nov. 24, 2025
We've been customers for about 3 months now and everything is great. No issues whatsoever. When we had issues in the beginning your customer service reps were fabulous, friendly and helpful. It was very easy to get everything transferred over. Thank you!@
Hi Tammy! That's wonderful to hear! We are thrilled that you've been a customer for three months and that everything is great with no issues whatsoever now!
We appreciate you highlighting our Customer Service Representatives. We know that getting everything set up initially can sometimes be tricky, so we are delighted to hear that our team was fabulous, friendly, and helpful in making the transfer very easy.
Thank you for your business and for your kind words! -M.S.
Reviewed Nov. 24, 2025
Customer service is good. The representatives answered my questions as best they could. I'm concern with initial cost presented with in correct tax amount. After 3 months of being a customer my monthly invoice went $14.00 because of state tax increase.
Hello Bill! Thank you for taking the time to leave us a review! We appreciate your honest feedback.
We are glad to hear that you found our Customer Service good and that our representatives answered your questions as best they could.
We understand your concern regarding the initial cost presentation and the recent increase in your monthly invoice. We strive for transparency, and we apologize if the initial tax amount presented was incorrect.
Please know that state and local taxes, fees, and surcharges can change, and unfortunately, these increases are not within our control. The $14.00 increase you noted is likely due to the change in mandated state taxes being applied to your service. A complete tax breakdown may be found by logging into your Account Portal. After logging in, select the Billing tab and scroll down to the Recent Transactions. From here, select the plus (+) icon to open the applicable taxes.
Thank you for being a PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Nov. 23, 2025
I am so very glad we changed to Puretalk. We just completed a 7,000 miles across the US and had absolutely no issues. We were with Verizon, and they kept increasing our bill, and we had a contract. It cost us more than a thousand dollars to get out of the contract. Our bill is less than half than Verizon, and no contract.
Hi Jana! That is absolutely fantastic news! We are so glad you made the switch to PureTalk.
A 7,000-mile trip across the US with absolutely no issues is a testament to the quality coverage we provide!
We understand how frustrating those increasing bills and contracts are, and we truly apologize that it cost you so much to break free. We are delighted that your current bill is less than half of what you were paying and that you now have the freedom of no contract.
Thank you for trusting us with your mobile service! -M.S.
Reviewed Nov. 23, 2025
The Sim starter kit was easy to order online, It arrived in a couple of days. The only call I had to make was to activate internet assist calling. I have had great service and no gaps in service. Setup was easy too by following the instructions. Thanks. Mike
Hello Michael! We are thrilled to hear that you found the SIM starter kit easy to order and that it arrived quickly. It’s also great that the setup was easy by following the instructions!
We are especially pleased to know that you have had great service with no gaps. We appreciate you choosing PureTalk and taking the time to share your positive experience! -M.S.
Reviewed Nov. 23, 2025
I bought the $30 plan, it wasn’t fascinate for me. I like the game and watch TV all at one time. So I upgraded to the $55 plan, and everything seems to be going well now. It saves me $30 a month over my Verizon bill. The service is just as good, the coverage is just as good, when you get enough power. I do love their customer service, I have never had better customer service with any phone company. When you call them on the phone, they are super helpful super friendly super nice.
Hi Shannon! That's wonderful feedback!
We are happy to hear that upgrading to the $55 plan perfectly meets your needs for gaming and watching TV, it sounds like a great fit! And saving $30 a month compared to your previous bill is a huge win!
It's fantastic that you find the service and coverage to be just as good as before.
Most importantly, we are delighted that you love our customer service! Hearing that our team is super helpful, super friendly, and super nice, and that you've never had better service from any phone company, truly makes our day! -M.S.
Reviewed Nov. 22, 2025
I've had PureTalk for 2-3 months and have been very satisfied with the service. Saved a bit of money on monthly fees so would not consider changing services. I ordered online and failed to check appropriate delivery box so ended up paying $25.00+ charges for express delivery of the SIM Card. That wasn't necessary. But very pleased that I switched.
Hello Mabrie! We are thrilled to hear that you've been very satisfied with PureTalk service over the past few months.
It's great news that you've been able to save money on your monthly fees and that you wouldn't consider changing services—that’s exactly what we strive for!
We appreciate you letting us know about your experience with the delivery options when ordering online. We apologize for the unnecessary express charges you incurred. We're always looking for ways to make the ordering process clearer.
Ultimately, we are very pleased that you switched! -M.S.
Reviewed Nov. 22, 2025
Their tech-support is amazing and very patient help us get through porting a defective phone. Give them five stars for being able to help, and the patience and clarity of the conversation was amazing.
Hi Jack! That is wonderful feedback! We are so glad to hear that you had an amazing experience with our tech support team.
We understand that porting a phone, especially a defective one, can be challenging, and we are proud that our team demonstrated the necessary patience and clarity to help you successfully get through it. Giving them five stars for their help means a lot to us! -M.S.
Reviewed Nov. 22, 2025
Communicating was easy — finally had an English speaking representative— no long wait either - it is frustrating when one goes through different people to get something resolved and more frustrating when that representative or myself do not understand each other due to not being able to communicate in English -American English is refreshing.
Hello Maryalice! Thank you so much for your fantastic five-star review!
We understand how frustrating barriers can be, and we are genuinely pleased that you found it easy to communicate with our representative and that the interaction was refreshingly clear.
It is our goal to ensure every customer interaction is smooth, efficient, and pleasant. We're glad we could resolve your issue quickly without a long wait or having to transfer you through multiple people! -M.S.
Reviewed Nov. 21, 2025
I read some of the negative reviews and I honestly have no idea what these people are talking about. My experience with Pure Talk has been nothing but positive from switching from Verizon (horrible experience) to Customer Service. They are easy to contact and solve problems on the first call. The price is unbelievably low for 5G service. I pay $28.85 per month with no contract.
Hi Robert! That is fantastic feedback! We are absolutely delighted to read that your experience with PureTalk has been nothing but positive from the start.
We appreciate you sharing the difference you've experienced since switching from Verizon and highlighting our customer service team. Making our agents easy to contact and ensuring they solve problems on the first call are top priorities, so thank you for recognizing their effort!
We also love hearing that you find our price for 5G service so low - $28.85 per month with no contract is something we are very proud to offer! -M.S.
Reviewed Nov. 21, 2025
I am so glad to be rid of Verizon. I was with them for 28 years!!! And PureTalk is saving me $1800 a year!!!! PureTalk has the nicest and most polite people I have ever dealt with. I have now been with Pure Talk for one month and I love it. I want to give heads up for to gentlemen that helped me this evening. The first was Chris and the second was Carlos. The best guys ever.
Hi, Linda! $1,800 in annual savings is absolutely incredible! We're delighted to hear that you're getting such great value from PureTalk.
And thank you so much for recognizing Chris and Carlos! Knowing they delivered an amazing customer service experience makes our day. Providing exceptional support is what we strive for, and we will share your feedback with both of them and our leadership team.
Thank you again for your kind words and for being a loyal PureTalk customer! - A.M.
Reviewed Nov. 20, 2025
I honestly haven't used the service yet. I keep the telephone charged, but I haven't had to make a call. I will have to look at the booklet that came with the telephone to use it and I haven't had the time. I do tell people that I think your agents are very nice and so much better than **.
Hello Virginia! We are happy to know that you've had a positive experience with our team so far. Our agents strive to be nice and helpful, so your feedback confirming this means a lot to us!
We understand you haven't had a chance to use the phone yet, but we are here to help if you have any questions when you get around to looking at the manual. -M.S.
Reviewed Nov. 20, 2025
The process seemed difficult, but Pure Talk made it easy. AT&T did not make it easy. But we got it done. I have the same plan that I used to have, but at half the price. I would recommend Pure Talk to anyone. Why would you not want to save $40 per month forever, for a hour's worth of your time to get it switched over.
Hi, Bill! We're thrilled you're enjoying our service and saving $40 a month. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Nov. 20, 2025
Absolute waste of time. I clicked an affiliate link to try out Puretalk, it lead me to the Black Friday deal. 30 bucks a month for life with unlimited everything and 30gb hotspot sounded great. Unfortunately after I paid I learned that they can only port in numbers from previous carriers (I wanted a new number as I moved across the country and my area code hasn't matched my location for three years). And while I had chosen to add a second line for another 10 dollars, apparently that was only to add a second line to the same phone??? Is the market really so saturated with people needing two phone numbers on the same device that this should be the default option? The purchase page is scammy/poorly designed, the customer service rep was some Shaquisha with an attitude, this whole venture was a waste of my time and patience.
Hello, Matthew! Please accept our sincere apologies for any misunderstanding surrounding our Black Friday promotion. We understand this must be frustrating.
To take advantage of this specific offer, customers must activate a new line of service, port an active phone number, and bring their own device (BYOD).
We want to clarify the second line options. We offer the two-line one phone feature, which would allow the user to have a primary and secondary line associated with one device. However, you may choose to add a second, separate mobile line to an account. This setup would allow for two lines under one account associated with two separate mobile devices.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service and customer support. - A.M.
Reviewed Nov. 20, 2025
Our 6-member household has used PureTalk for several years with no issues. You can't beat the price! Tonight I called tech support for what wound up being an issue with my phone (NOT with PureTalk) and Taia was a kind and wonderful troubleshooter! Thank you PureTalk and Taia especially.
Hi, Elle! We're thrilled your family is enjoying our reliable service and affordable plans. It means a lot to us that you took the time to share your positive experience with Taia. Providing amazing customer service is what we strive for, and we will make sure she is recognized by our leadership team for a job well done. Thank you so much for your feedback and for being a loyal, long-time customer! - A.M.
Reviewed Nov. 19, 2025
All the staff I talked to were polite and helpful. They were patient in explaining and helped set up the new phone system. The system did not set up at first but when I called back, Nicolas patiently guided me through the process to get it connected. It was a very positive experience. Thank you to all those who helped!!!
Hi, Kat! That's wonderful to hear! Providing excellent support is our top priority, and we're thrilled our team delivered. Thank you so much for your feedback and for being a valued PureTalk customer! - A.M.
Reviewed Nov. 19, 2025
I have been a Pure Talk customer for two months. While we were promised service at home, we have had SOS, which means zero service, the entire two months. Service away from my home and near town works. And every single time I have called customer service for something, I am treated rudely, or they refused to speak to me about the matter. I have been overbilled, and they will not even discuss the matter with me. They gave me a pin code. And then refused to accept it when I wanted to talk about it with this complaint. Service will end today. The only reason I gave them two stars is because service works fine in some places.
Hi, Ray! We're truly sorry to hear you're experiencing service issues at your home and for the poor customer support you received. Please know that this is not the standard of service we aim for, and we sincerely apologize for the frustration this has caused.
We're committed to resolving your issue, and an agent will be reaching out to you to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
1. Connect to Wi-Fi and go to Settings > General > Software Update to check for software and carrier updates.2. Go to www.puretalk.com/data and follow the instructions to reset your network settings.
Thank you for your patience. We value your business and are dedicated to making this right. - AM.
Reviewed Nov. 19, 2025
My experience so far has been great. I was a long time Verizon customer and I just got tired of the high price and lack of Customer service. I really love the simplicity of Pure Talk and I intend on being a Pure Talk customer for years to come. Thank you so much for your great support.
Hello James! We are absolutely thrilled that you are having a great experience and that you made the switch from Verizon. We know high prices and poor customer service can be frustrating, and we're so glad you've found the simplicity and great support you were looking for here at PureTalk.
Thank you for your kind words and for planning to be a PureTalk customer for years to come. We genuinely appreciate your business! -M.S.
Reviewed Nov. 18, 2025
I’ve always had a good experience with the PureTalk team, they’re always so helpful and very kind. The service is great and the plans are inexpensive. Easy to set up and transfer. The only reason it was difficult to transfer was because I was dealing with Straight Talk before and their customer service is no good!
Hi, Erika! We are thrilled that you're having such a great experience with PureTalk service and customer support. Thank you so much for the feedback—we truly value your business!- A.M.
Reviewed Nov. 18, 2025
I've been a satisfied customer for over 5 years now. Their rates are very reasonable and the network is great. When I experienced an issue with my voicemail recently, PureTalk's customer service knew just what to do, and had it back up in no time.
Hi, Rick! Thank you so much for this wonderful feedback! We are thrilled to hear you're enjoying our service and affordable prices. As a long-time customer, your loyalty means the world to us, and we truly appreciate you continuing to choose us for your business. - A.M.
Reviewed Nov. 16, 2025
PureTalk is wonderful, I am very pleased that I made the switch from Xfinity. It was an easy transition and I love the phone I received. Prices are terrific and coverage is great. You won't be disappointed to switch! Plus I love Mike Rowe as their spokesperson.
Hi, Lorraine! Thank you for sharing your positive experience! We are delighted to hear your transition was seamless and that you are enjoying the benefits of our reliable coverage and budget-friendly plans. We truly value your business and appreciate you being a PureTalk customer. - A.M.
Reviewed Nov. 15, 2025
They speak English and always help out. Probably because there in USA, not some 3rd class country. Thank you Puretalk and for your service to our country. Go MAGA. It's awesome having a military owners as my carrier.
Hi, Mike! That's fantastic to hear! We take great pride in our 100% US-based customer support, and your feedback confirms we're hitting the mark. Thank you for sharing, and for being such a valued PureTalk customer. We appreciate your continued business! - A.M.
Reviewed Nov. 13, 2025
I need help with transferring my photos from my old phone to my A 26 Galaxy phone. You are advertising "Pure Talk service" for $25.00 per month; why is my monthly bill $45.xx per month??? Also, my Wi-Fi access doesn't work; don't know my User ID and Password
https://www.samsung.com/us/support/answer/ANS10001345/
We are currently offering an unlimited talk, text, and data plan for $29.95 a month for life for a limited time. This promotion cannot be applied to active PureTalk lines or existing plans. We sincerely apologize for any inconvenience this may cause existing customers.
If you're having trouble connecting to Wi-Fi and don't know your network name and password, your internet service provider will be able to help you retrieve those details.
Thank you again for your valuable feedback. It helps us continually improve the PureTalk experience. - A.M.
Reviewed Nov. 12, 2025
The reps that I spoke with Shayna and Kimberly were both very helpful, professional and productive. They both helped me accomplish what I needed to get done. Great service from both of them. Spoke with Shana first. She basically walked me through all the steps that I needed to establish my banking card to my account so I will not miss the next upcoming payment. Kimberly followed up with my survey for some reason I lost contact after I spoke with Shayna.
Hi, Frederick! It's fantastic to know Shayna and Kimberly provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with them and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Nov. 12, 2025
Not much to say, really. When a company does it right, you don't have to say much. They do it right, nuff said. Ricky was very polite and professional. Everyone there takes their job to higher level of service.
Hi, Thomas! We're delighted to know that we are meeting your needs and that you're receiving excellent customer support. We truly appreciate your business and are proud to have you as a valued PureTalk customer! - A.M.
Reviewed Nov. 11, 2025
They promised I would have 10gb of high speed data and it has been throttling at 2gb each month which is completely inadequate for streaming anything, even YouTube videos. I needed to call forward and there is no online portal for managing account features like these and then it took five business days to setup and then another five when I needed it undone.
Hello, James! We understand how frustrating slow data speeds can be. This typically occurs after you have reached your plan's high-speed data limit, as speeds are then reduced for the remainder of your billing cycle.
If you are experiencing slow speeds before reaching your 10 GB allotment, please follow these steps:
1. Ensure your device has the latest software and carrier updates. Navigate to your device's Settings menu and look under Software Update or General > Software Update.2. Resetting your network settings can often resolve underlying connectivity issues. You can find instructions on how to do this at https://www.puretalk.com/data.
We sincerely apologize for the inconvenience, but we currently do not offer the option to enable or disable features such as call forwarding through the online customer portal.
We understand this feature is important, and we are actively reviewing options to integrate it into a future update. Your feedback is valuable and helps us prioritize improvements to our service. - A.M.
Reviewed Nov. 10, 2025
The phone works with clarity. I have not seen a difference between Pure Talk and AT&T. The data exchanged seems to be buffered. I get a lot of "not connected to internet" notifications on apps on my phone. This will need to improve if I am to stay on Pure Talk.
Hello, Peter! We understand your frustration with the data issues you're experiencing. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Nov. 10, 2025
Puretalk is not what it says it is. I've got all my papers & the worst is puretalk, a I'll be going to my cancer doctor tomorrow & puretalk is the worst phone I've ever had. They didn't even have a person talk too me just chat, finally, they just closed it off. I'm a disabled Vietnam veteran & I'm use to be crapped on. Everyone hates vietnam vets anyway. I thought that I had a good company but they turned out not to be. A lady at my car dealership told me they didn't give me the data like they said they would.
Hello, Clyde! We are sincerely grateful for your service to our country, and we apologize that your experience with PureTalk has fallen short.
We value your business and are committed to turning this around for you. To get this resolved as quickly as possible, please contact our dedicated Customer Service team. They are ready to assist you directly with your account issues.
You can reach us by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873.
We look forward to hearing from you and resolving this matter. - A.M.
Reviewed Nov. 9, 2025
I’m very happy with Pure Talk! Switching was easy, customer support is easy to reach, and the phone service works great. Unlike Verizon, there are no tricky practices. If rates stay stable, I’ll definitely be a loyal customer. I have recommended Pure Talk to all my friends and family.
Hi, Sylvia! It's wonderful to hear you're enjoying our service and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Updated review: Nov. 27, 2025
Cell coverage hit or miss. Rural probably going to be a problem. But customer service has always been very good.
Original Review: Nov. 8, 2025
Cancelled Verizon because I'm tired of dealing with them and their long LONG wait times, not to mention their unethical. PureTalk didn't give me the coverage I needed so I then transferred to Mint Mobile all within 24-36 hours. I was told that I would not be charged anything if it was unsatisfactory within the first week. I was never refunded my money. I called back and was told that it was processed, again. Then, 2 weeks later, I checked and only 1 of the 3 charges was refunded. I'm on the phone with them now and regardless of the outcome, the rating still stands at this point. I have to now call into question their ethics.
Hello! Thank you for bringing this to our attention. We sincerely apologize that our coverage did not meet your expectations and for the difficulties you've faced in processing your refund. We completely understand your frustration.
We want to resolve this for you immediately. We will be sending a private message to securely gather your account details and directly investigate the current status of your refund. We appreciate your patience, and we will update you as soon as we have a clear resolution. - A.M.
Reviewed Nov. 7, 2025
I am paying the same price per month that I was paying at Verizon...The difference is that now I have UNLIMITED data! I have experienced zero drop in reception or call quality and I don't have to monitor my data usage. I love the peace of mind I now have that I don't have to monitor my data usage! You really need to switch to PureTalk! You won't be disappointed!
Hi, Rod! It's great to hear you're enjoying our reliable coverage and unlimited data plans! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Nov. 6, 2025
So far, I'm pretty pleased with the cell service, but wife who owns an Apple phone, is NOT pleased with how difficult it was to get setup and switch from our earlier carrier. (Took 2-3 days to get her signed in.) She tells me she is still getting messages telling her how much data usage she is using every time she texts someone. Which is weird, as she rarely uses her phone. I don't get those messages on my Android. Too, I can't participate in group texts if the group is larger than 8 people. That's a bit annoying.
Hi, Troy! We're happy to hear you're enjoying our service overall, and we appreciate you bringing these matters to our attention.
We sincerely apologize for the activation delay your wife experienced. We understand this was frustrating, and we are constantly working to streamline our onboarding process.
We have successfully disabled the balance notification for your wife's line. To ensure the change is fully applied, please have her restart her phone and send a text message.
We understand the frustration of limited group messages and apologize for the inconvenience. Currently, we only support group messages of up to 10 recipients. We appreciate you sharing this limitation with us, as customer feedback is vital for future service improvements.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Nov. 6, 2025
I’m pissed that even though I paid for my phone in full I’m being charged an unwanted extra $10 a month for a “warranty” that I do not want or need. In order for me to not pay for this coverage monthly, I have to pay an extra $150 for my phone. I wish I would’ve went with a different carrier.
Hello, Hannah! We've reviewed your account and can confirm that your iPhone 16 Pro purchase included a $150 Instant Phone Discount.
As outlined in the conditional sale agreement, this discount requires enrollment in the Allstate Device Protection Plan for a full 36 months.
A copy of the agreement with your electronic signature was emailed to you at the time of purchase. You may also view your agreement through your portal at https://www.puretalk.com/account/login by selecting the Plan tab.
If you have any questions about this requirement or need further assistance, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed Nov. 5, 2025
So far, we are not happy with our service! MY phone, number **, keeps cutting out and people that I'm talking to keep saying that they can't hear me! It cuts out, when I'm listening to something on my phone, such as a story or something someone has sent me a text, or a story. I also am having trouble getting into my voicemails again!! Frank's phone ** is a total mess! It keeps having ad to clean it up! It keeps say to click on ads to clean it up! He can't even use his phone!! Keeps saying danger! It says his phone has at least 7 viruses!! We are about ready to go to another phone company; we never had these problems with Version!! What can we do??? We are about fed UP with all the problems!!
Hello, Cyndi! We sincerely apologize for the service issue you are both currently experiencing and for any inconvenience this has caused. We understand this is frustrating and are committed to a quick resolution.
An agent will be reaching out to you to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
Please ensure your device has the latest software and carrier updates. You can typically find these in your phone's Settings menu under Software Update or General > Software Update.
Resetting your network settings can clear up connectivity issues. You can find specific instructions at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is essential to helping us continuously improve our service. We appreciate your patience while we work to restore your full service. - A.M.
Reviewed Nov. 5, 2025
As a family, we all used to use TracFone. We used them well over five years, and everything went fairly smooth, until I wanted to buy a phone from their website. That is when the Hell started. I bought a phone off their website (Samsung A32) and when I received it, the phone was not even working right. The screen would glitch and black out as soon as I started to set the phone up. So, obviously, I had to return it. INSTEAD of having an easy, simple, and quick return option, TracFone forced customers to call the company and talk to heavily-accented people who were kind but rather difficult to deal with. Calling TracFone to return my phone TOOK FIVE MONTHS. And the worst part is: THE PHONE IS MISSING AND I NEVER GOT MY MONEY BACK!!!
But with Pure Talk, everything has been so simple and easy. I bought an iPhone 14 from this company and it was the easiest process ever. They were prompt and sent me many emails to update me on my order. The shipping went fine and setting up my phone was a breeze. I haven't had any issues, but I know that if I had any, I would not dread calling the company for help like I did with TracFone. I am so appreciative of this company. It is not often you find companies with high standards. Or companies that quickly respond with a polite tone. But Pure Talk is all of that and more. This company has been so good to us that my family has already planned to switch over completely to Pure Talk. I will definitely recommend to more of my family and friends!
Hi, Larken! We are thrilled to hear about your seamless transition and that you are enjoying the service! Delivering excellent customer support is our top priority, and it’s fantastic to know we’re meeting your expectations. Thank you for taking the time to share your positive feedback and for being a valued PureTalk customer! - A.M.
Reviewed Nov. 5, 2025
Always excellent coverage! I have never been without good clear service. The customer service is excellent. I am always able to understand the person l am speaking to. My calls are answered quickly, no waiting on hold for hours. Any questions or help l need is taken care of in one call. I love the fact that they support our veterans and all who serve our nation.
Hi, Cathy! That is fantastic to hear! We work hard to ensure our customers get great coverage and support that truly helps, so your feedback is super rewarding. Thanks so much for sharing your positive experience and for being a part of the PureTalk family!- A.M.
Reviewed Nov. 5, 2025
EASY TO SWITCH. We've been considering switching to Puretalk for a while and finally, after hearing Mike Rowe's ad for Puretalk, we made the switch. We couldn't be happier, we haven't noticed any change in service quality (we think it's actually better), even in upstate New York, while visiting family, this area normally has terrible cell service. We also went from $1200 per year with T-Mobile to $420 per with Puretalk! SWITCH TODAY!!!!
Hi, James! We're thrilled to hear you're getting reliable coverage and saving $780 a year with PureTalk! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! We truly appreciate your business! - A.M.
Reviewed Nov. 4, 2025
They charged my account 160 for a phone I DID NOT WANT AND A PLAN I DID BIT USE. DON'T SIGN IT. The customer service rep was very rude and kept saying I signed something. The phone is cheap and not worth a dime. Never use this company.
Hello, Liz! We're truly sorry to hear about the frustrating experience you've had with your recent phone purchase and the poor customer support you received. We understand how inconvenient this situation is.
We've reviewed your account regarding the damaged SIM tray. Because the damage occurred after delivery when attempting to insert the SIM card, and because your service was never activated, we unfortunately couldn't process a standard return or cancellation under our policy.
As our team advised, you still have two ways to resolve the physical damage to the phone:
Local Repair: Take the phone to a local repair shop for immediate service.
Device Protection: Activate your PureTalk service and then submit a claim through the Allstate Device Protection Plan to handle the repair.
We also noticed that because your service wasn't activated within the 30 days outlined in the Conditional Sale Agreement you electronically signed, the device subsidy fee of $160.04 was applied to your account. This fee is automatically charged when the required service activation commitment is not met by the deadline.
We know this isn't the news you wanted, and we want to help clarify your options. Please call our dedicated Customer Service department at (877) 820-7873 so we can walk you through the claim process or discuss the fee further. - A.M.
Reviewed Nov. 3, 2025
It's cheap compared to other carriers but you get what you pay for. I get at least 100 spam calls a day. Sometimes I can send a text, sometimes I can't. Sometimes I have service, other times I don't. It's a hit or miss. Spam callers don't seem to have an issue getting through though.
Hello, Amy! We're genuinely sorry to hear you're receiving unwanted calls. We know how disruptive and frustrating spam and robocalls can be, and we apologize for the inconvenience this has caused.
While we don't currently offer a network-level spam blocking service, we want to ensure you have the best resources available to stop these calls. We strongly recommend these steps:
Block Through Device Settings: The quickest way to stop specific numbers is by utilizing your phone's built-in call settings to block unknown or suspicious callers.
Register with the FTC: Register your number (and check its status) on the Do Not Call list at https://www.donotcall.gov.
Third-Party Apps: Consider downloading a reputable, highly-rated third-party call-blocking application from your device’s app store, as these services specialize in identifying and filtering spam calls.
We are committed to resolving your overall service experience. We have just sent you a private message to gather your account information.
Your feedback is valuable and helps us continuously improve our offerings. Thank you for bringing this to our attention.- A.M.
Reviewed Nov. 1, 2025
I switched to Puretalk, first to help veterans. Second, cheaper carrier. If I would have known the service and customer service was going to be this horrible? I would of just paid the higher bill with the major carriers. Everyone wants to pass you off. Example Puretalk: "You're paying for insurance, you need to call Allstate." Allstate: "We don't do phones here, call our sister company Square Trade?" Square Trade: "It's under manufacturer's warranty, call Samsung." Samsung: "You need to take it to a phone repair shop..." Meanwhile dropping calls left and right, cutting out, plus the phone is emitting radiation and cooking my leg from the inside out. I just wanted them to send me a different phone. As a trucker who relies on a phone for weather, mapping, fuel stops, communication... to other truckers, drive away from these people, worse than where the road meets a bridge.
Hello, Chris! We sincerely apologize for the difficulty you've experienced with your phone and for the inadequate support you received from us.
While we understand your frustration, your purchase is outside our return window, so we cannot process a replacement directly.
Since the device is still under the 1-year manufacturer's warranty, Samsung is responsible for handling repairs or replacements for defects. Please contact them directly at (800) 726-7864.
We value your feedback on our support, and we'll be using it to improve our processes internally. - A.M.
Reviewed Oct. 30, 2025
Lost my phone while in Ca. Called PureTalk and they told me to buy a new phone for $154.00. I did and they sent it to my home in Nebraska. I remained in Ca. and didn't return to Ne. for 5 weeks. I later found my phone 2 days before I returned to Ne. When I got home the new phone was there, but I didn't need it, so I called pure talk and was told to mail it back to them. I did and 16 days later I received another phone with no explanation. I called them and they said it was past 30 days from date received for a refund and the warehouse has final say on refunds. Customer service rep was polite but couldn't help me, so I canceled my service.
Hello, Robert! We're truly sorry to hear that your return was denied, and we understand how frustrating this must be.
To qualify for a refund, our policy requires that customers submit a return request within 14 days of receipt. Since your request was outside this window, we can't process a standard return for a refund.
You can review the full details of our policy at https://www.puretalk.com/return-policy.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 29, 2025
The rate is very good, coverage good but, only getting 4 rings before going to voicemail. I have been in contact twice about this but it seems they do any better. AS a result I am shopping for another provider, it might be more expensive but I will have to pay for what I need.
Hello, Paul! We sincerely apologize that we weren't able to accommodate your request for a longer ring time. The maximum ring time can vary depending on your device and the ringtone you choose.
We recognize this can be inconvenient, especially when you need more time to answer a call.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed Oct. 29, 2025
Pure Talk originally got my attention as a vet for all the dedication for vets expressed by Mike Rowe, Clay Travis, and Buck Sexton. I now have a great new A36 phone, even greater service from an organization second to none, and I'm helping to make sure vets are being taken care of. The newest program pairs vets with service animals!!! Wow!! A ton of deserved respect and admiration for a Navy guy!!!
Hi, James! We're so glad you're enjoying our service, and thank you for your feedback! Your service and dedication mean the world to us, which is why we proudly partner with organizations like America's Warriors Partnership and K9s for Warriors. To show our appreciation, all active-duty military, veterans, and first responders receive a 20% discount. We are honored to have you as a valued PureTalk customer. - A.M.
Reviewed Oct. 28, 2025
I ordered 2 months of international data so I could use hotspot to watch movies while going through Canada but was unable, was able in U.S.. I was very disappointed and made for boring nights as it was getting dark earlier. I was told when ordering it would be no problem!
Hi, Harrel! We sincerely apologize for the frustration and inconvenience of not being able to use your service while in Canada. That's certainly not the experience we want you to have.
A credit of $27.20 has been applied to your account for the international roaming top-up charges.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 28, 2025
Calls dropped and poor coverage for my area have been a real problem for me since switching to PureTalk. I was on the Verizon network and since changing to Puretalk/AT&T I've lost more calls in a week than Verizon in a year. What is up with that? Not happy.
Hello, Gregory! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 27, 2025
I really enjoy PureTalk. I get good signal, good pricing and customer service always answers the phone. The only reason I don’t give 5 stars, is that AT&T has outages in my area a few times a month. The last time I contacted customer service, I was told there is an outage, unsure of the problem, or estimated repair time. If it wasn’t for my wifi calling, I’d be out of a phone during those times. They also do updates without informing customers about it. I work nights, and they do their updates around midnight, again, losing all service. For most part, I have been much happier with them than I was with my prior 3 providers.
Hi, Paul! While we're happy to hear you're enjoying our service, we're sorry you're experiencing frequent outages in your area. We understand how disruptive this can be, and we sincerely apologize for the inconvenience this has caused. For troubleshooting assistance and to perform a health check for your area, you may call our Technical Support team at (770) 818-3918. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 26, 2025
I was a big fan of PureTalk. Price was so much better than that V company…then I went to Italy for two weeks. We went through the $20 within the first day of arriving in Italy. For some reason the puretalk website was blocked so I had to call to add data. $10 of data is gone in a few hours and the tax brings the cost to $14.67. Tried to minimize the amount of data we used and still spent well over $150 in added charges. PT is great in the US, Not so much out of the country. I will change back to the Big V company before we travel again.
Hello, Loren! We are genuinely pleased to hear that you are enjoying our service overall, and we extend our sincere apologies for the experience you had with the international roaming service.
We completely understand your frustration and the inconvenience this has caused. Please know that we are sorry you encountered this issue.
To offer some clarity, each of our standard plans does include a complimentary international roaming credit. This credit is applied toward services such as incoming and outgoing calls, SMS and MMS messages, and mobile data usage. It's important to note that mobile data generally consumes this credit much faster than calls or texts.
Thank you for your continued business and for being a valued PureTalk customer. - A.M.
Reviewed Oct. 24, 2025
Total MISCOMMUNICATION with your Reps at the VERY beginning!!! Was told my calls while CANADA are free of charge and unlimited----WRONG. Then told by your Reps that when I return to USA, I would have unlimited calls to CANADA or Canadian phone numbers----WRONG AGAIN. Took 6 months to communicate that ONLY while in USA and ONLY USA phone numbers are unlimited. Look at ALL the calls to your TECH & CUSTOMER SERVICE----MANY!!!! PLEASE EDUCATE YOUR PEOPLE BETTER!!!
Hello, John! We sincerely apologize for the frustration and inconvenience caused by the miscommunication about your international calling and roaming service. We understand how disruptive this can be and want to ensure you have clear, accurate information moving forward.
Here is a breakdown of our current rates and services for Canada:
Calls to Canada From the US- Calls from the US to Canadian landline numbers are free and unlimited.
- Calls to Canadian mobile numbers are billed at various rates. For a complete list, please visit https://www.puretalk.com/international-calling
Roaming in Canada- Our plans include up to $20 in international roaming credits to cover calls, texts, and data while traveling outside the US.
- Once you have utilized your remaining balance, you will be unable to use your service until the balance is refilled.
- You may add roaming credits in $10 increments at any time through your online account at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose International Roaming. You may view your balance under the Plan tab.
- You can view all the roaming rates for Canada at https://www.puretalk.com/international-roaming.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our customer support. - A.M.
Reviewed Oct. 23, 2025
I couldn't be happier. PureTalk saves me money every month. I've had zero problems since switching. And I'm happy that I'm with a company that shares my values. Switching my I-phone was easy and quick. My husband's cheapie Android didn't work, but the one I bought for him through PureTalk seems to be a good phone and the price was low. He only uses it for calls (recovering stroke victim with limited needs) and to check the weather. Getting the new phone set up was easy, and the few issues I had were handled quickkly by efficient, friendly and patient staff.
Hi, Marilyn! We're thrilled to hear your switch was seamless and that you're enjoying our top-notch service and customer support. Your positive feedback means a lot to us. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 22, 2025
Called and talked to Angelica. Trying to sell me the most expensive plan and not giving me the bottom line. She wasted my time I’m not interested anymore. Even when I asked for the basic plan, she kept trying to upgrade me. What a waste of time.
Hello, John! Thank you for reaching out and sharing your feedback. We are truly disappointed to learn about the difficulties you experienced with our Sales team—that is not the level of service you should expect from us. Please know we take this seriously. We will be sending a private message soon to get the full details and find a resolution that turns this experience around for you. - A.M.
Reviewed Oct. 21, 2025
I am requesting feedback on how I can determine my data usage during the month. I need this information to evaluate if I need to upgrade to a higher data plan. I also want to know how I access the hot spot feature on my plan and if I can upgrade just the data flow through this feature. I am planning on doing the Great Loop next year and am investigating methods for internet connectivity from a boat. None of this information is readily available from your site.
Hello, Dale! You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to view your past and current data usage log.
You may visit the links below for instructions to enable the hotspot feature on your phone. Currently, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices.
Android: https://support.google.com/android/answer/9059108?hl=eniPhone: https://support.apple.com/en-us/111785
While you cannot upgrade only the hotspot data allotment of your plan, you can purchase additional hotspot data anytime by selecting the Add-Ons tab in your portal.
If you have any further questions or concerns, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873.
Thank you for choosing PureTalk! We truly appreciate your business! - A.M.
Reviewed Oct. 21, 2025
I have been very satisfied with PureTalk service and costs. I haven't experienced any down time and the cost is very reasonable. Connectivity is solid. Wi-Fi availability works great with my phone service. I appreciate PureTalk's efforts to support our veterans.
Hello, Debra! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Original Review: Oct. 20, 2025
I looked forward to changing to a company that supports veterans. I changed to Pure Talk on July 17,2025. I kept my Iphone 12 Pro. It worked fine. However I purchased an Iphone 16e to replace my wife's old flip phone. We kept our numbers. I called your customer support to setup the Iphone 16e. They could not get it to work and transferred me to your Teck Support. After more than an hour they decided to load another esim. It didn't work. I spent several hours on toe phone with customer service and was also told to call Apple during the next week or more.
Customer service finally agreed to send me another phone. It was a used 16e. Same problem. Same instructions from customer service and Teck support. They even blamed the problem on an AT&T tower. I told customer service that if they couldn't get my wife's phone working prior to my 30 day satisfactory period, I would cancel and find another carrier. Two days before my 30 days were up, I reminded them of this. They agreed to send me another phone. I refused another 16e. I told them, I would pay the difference. WE agreed on an Iphone 14. SAME problem. They loaded another esim. While customer service was talking me through the setup, I noticed they had loaded MY phone number instead of my wife's number. They loaded another esim. The phone finally worked.
A few days after the above problem, I noticed my phone was displaying recent calls, I had not called or received. They should have been on my wife's phone. Also, my account shows the account phones are wrong. Customer service took the correct information, corrected the recent calls problem and said the account would be corrected. The recent calls worked properly for a few days, then went back to the same problem. I called again and was transferred to tech support. He never seemed to understand the problem and told me to call Apple. I gave up.
The account information is still wrong. It shows an iphone 16e, which we don't have. It shows am iphone 17 for my number instead of my iphone 12 Pro. The required insurance is on the wrong Phone. At least, my wife can now make and receive calls now. While I appreciate your veteran support, your tech support leaves much to be desired. I asked to speak to a supervisor and was told none was available. Rather than spending hours on the phone with someone who doesn't appear to care about fixing your problem, I will find a more competent company.
Hello, Harold! We are truly sorry to hear about the ongoing difficulties you and your wife have experienced with your PureTalk service. We understand how disruptive and frustrating service issues can be, and we sincerely apologize for the inconvenience and trouble this has caused.
We want to get this resolved quickly. We are sending you a private message so we can gather more information and personally ensure a satisfactory resolution is reached.
Thank you for your patience; we appreciate you allowing us to make things right. - A.M.
Reviewed Oct. 20, 2025
Excellent service since we switched to PureTalk a few months ago. I also want to commend your customer service technical team as I had a texting issue that occurred when transferring to PureTalk via E-SIM that affected my test messaging on my I-Phone. The Pure Talk Technical Person diagnosed and promptly resolved the issue in a recent Telecon. She fixed the issue to my complete satisfaction, Thank you Pure Talk!
Hi, Marc! We're thrilled to hear you're not only enjoying our service but had an excellent experience with our customer support team. Quick, effective resolutions are our top priority, and we're proud that our agent delivered. Thank you so much for taking the time to share your feedback. We appreciate you being a valued PureTalk customer! - A.M.
Reviewed Oct. 19, 2025
So far I am very happy with PureTalk's service. I had previously been with Verizon for 26 years, but every time I had to call them, I had to wrestle with their auto attendant, to get a person. I knew it was time for me to leave when I started to interrupt Verizon's AA's 'Main Day Greeting,' telling it, "I'd like a cheeseburger, well done, and a chocolate shake."
For over 35 years, I had designed, programmed and installed telecom equip like what I was dealing with here, and I knew it was a good possibility the Keyword List in their system would not be able to reconcile my lunch order, and would eventually time out, and transfer me to a person. It worked pretty well as a way to bypass their, NO ZERO OPTION, 'non-user friendly' AA, and give me a person to explain complicated issues... I am done talking to machines, even Ai promoted. So, since I never got my Cheeseburger and Shake, along with dealing with a slew of Verizon incompetence, and arm twisting to sign up for their warranty coverage every time I called; I ditched them for PureTalk which costs half of what I was paying to Verizon for the exact same 3 lines and features. But right up there, as a reason why I chose PureTalk, was because of the fact that PureTalk's founders love AMERICA and Freedom of the Individual!!
Hi, Thomas! We’re delighted to hear you're not only enjoying the service but are also saving 50% on your monthly bill! That's exactly what we aim for. Thank you for the wonderful feedback and for choosing to be a PureTalk customer!- A.M.
Reviewed Oct. 19, 2025
I was never offered or given a free phone per the Levin code I used, and only later did I learn that the feature most important to me, voicemail to text, is unavailable on my phone since the transfer. I am very disappointed, looking for other options.
Hello, Karen! Thank you for reaching out and letting us know about these issues. We understand your frustration, and we sincerely apologize that you were not offered our free phone promotion during your initial sign-up process. We regret this oversight and the inconvenience it has caused.
Regarding visual voicemail, it is only guaranteed to work with iPhone 6S and newer. While we can't guarantee compatibility with all Android devices, please ensure your device is running the latest Android OS.
Thank you for bringing these matters to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 19, 2025
My first three months of Pure Talk have been great. Service has been excellent as well as coverage. I haven't experienced any issues. My plan has been perfect for what I can afford and am very happy to be saving half of what I paid with a competitor. I would recommend Pure Talk to any one wanting affordable quality cellular service.
Hello, Bruce! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 18, 2025
After getting robbed and scammed by other carriers for so many years, Pure Talk is the absolute best deal in the whole country as far as I'm concerned. Unlike others I've dealt with in the past, they are respectful and very honest in their intentions, very kind and willing to go out of their way to improve or help me with any questions whatsoever. A very fair and generous price and support that outshines any other carrier. The folks I've spoken with at Pure Talk have been so very honest and respectful. To top it off, they stand up for America and Veterans!
My old carrier that I was with for years were often rude and only cared about how much more money they could get out of me and others. I first saw Mike Rowe talking about Pure Talk and what a great bunch of people they were. What hooked me the most was that they stand for something and are true Patriots. I have and will continue to tell everyone I can about this great service of theirs. You should too! The only thing I would recommend is for Pure Talk to put out the word about their company more widely. Nuff said. They are the best ever! Greetings from Alaska!
Hi, Robert! It's our top priority to give you great support, and we're thrilled to hear we're meeting your needs!
Did you know you can earn a $50 credit for referring friends and family? It's a great way to save money and share the PureTalk love! You can check out all the details on our referral program here: https://www.puretalk.com/customer-referral-program
Thanks again for your feedback and for being such a valued PureTalk customer. We really appreciate your business! - A.M.
Reviewed Oct. 16, 2025
We love PureTalk- the promise that it’s the same as the ‘big guys’ is true. And we’re saving half of what one of them was charging us! We also bought a new phone for one line and still saving half of what we were paying. There has been no discernible change to any function - internet, texting or talk.
Hello, Rick! We're thrilled to hear you're loving our service and saving 50% by switching to PureTalk. Thank you for your feedback and for being a valued customer! We truly appreciate your business! - A.M.
Reviewed Oct. 15, 2025
I had lots of questions before & after I first became a customer. I made many calls & all my inquiries were answered politely & thoroughly. I am not technology savvy, but I sure know excellent results & saving money. My only regret is that I didn't dump my previous carrier sooner & switch to PureTalk. Thank you very much for everything & being so patient w me!!!
Hi, Dave! We are so glad we could provide you with an excellent experience! Your feedback is incredibly valuable to us, as making sure our customers are well taken care of is our number one priority. Thank you for your continued business and for choosing PureTalk! - A.M.
Reviewed Oct. 15, 2025
The service is good. The pricing is affordable. Thank you! But I give it a 4 star, because it was advertised that if I Mention Mark Levin's name I would get half off of my first billing. I did not. Will you all fix that? If something is advertised, it should be followed.
Hi, Thomas! Thank you for sharing your positive feedback about our service and prices! We're happy to have you as a customer.
We confirmed that your 50% discount for the first month was correctly applied to your initial order. It is reflected on the confirmation receipt that was sent to your email when you signed up.
To quickly view the receipt in your account, log into your portal at https://www.puretalk.com/account/login, select the Billing tab, and scroll to Transactions. - A.M.
Reviewed Oct. 14, 2025
Poor customer service. You are at least speaking to an American. I bought a new Samsung A16. 3 months later it would not let me log in. No help from them. Had to factory reset. Lost everything. Work and personal. Never get some of it back. I wanted them to prorate my phone so I could get something else, willing to let them examine it first. Of course it is in perfect shape. No help. Keep an unreliable device or switch at my own cost. Could understand not getting a full refund. But something for selling me a refurbished or damaged phone would have been nice. Anyway stuck using my old phone. The A16 is an unreliable paperweight. Going back to Patriot mobile. They will pay off that piece of junk Puretalk ripped me off on.
Hello, Brian! We sincerely apologize for the frustration and inconvenience you’ve experienced with your phone and the poor support you received.
Since the date of purchase falls outside our standard return and exchange policy, we are unfortunately unable to process a direct replacement or refund through PureTalk at this time.
However, your phone is covered by the Allstate Device Protection Plan, which is designed to handle claims outside of our initial return window.
To get the fastest resolution for your issue, please file a claim at https://www.squaretrade.com/gethelp/.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed Oct. 14, 2025
I am enjoy your service and will recommend it to family and friends. Signing up was easy but getting the transfer was hard. Your service person was amazing. He walked us through the steps and we had service that day. I love it that you are here in the US and I can understand you. No foreign accent.
Hi, Ronald! We're glad to hear our customer support team was able to provide such a great experience and walk you through the transfer! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 14, 2025
Great service. Great price. Saved over $1000/year. Same coverage as my previous carrier and soooo much cheaper. No problems whatsoever. Correspondence I had with PureTalk was great, with quick response and clearly articulated. I highly recommend again and again.
Hi, David! We're thrilled to hear you're saving over $1,000 a year with PureTalk and enjoying the same reliable coverage at a fraction of the cost.
As a valued customer, we want to make it easy for you to share the savings: you'll earn a $50 credit for every friend or family member you refer who joins PureTalk.
Learn more about our referral program at https://www.puretalk.com/customer-referral-program.
Thank you for being a part of the PureTalk family!- A.M.
Reviewed Oct. 14, 2025
If you are a do it yourself kind of person PURE TALK is a perfect fit. Great price and great service. If you need a little help setting up tech support was awesome. I am a very happy customer. I get service everywhere I go. No dropped calls. No interruption in service.
Hi, Laura! It's great to hear you're enjoying our reliable service and affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Updated review: Oct. 22, 2025
Honest Update: My initial review was made way too early to show the true nature of PureTalk's care for their members. When I made this review, I was in the middle of what seems to be a one off. I was in a state of frustration and confusion. What kept me on the hook was the sincerity in one of the representative's tones, I wasn't hearing scripted apologies. It was early on in the process, but she had said she'd never seen this particular issue before and that she was going to be genuinely invested in finding a resolution.
We started off on the wrong foot, it seems as though my ordering on a weekend plus constantly calling in could've been a factor. Whatever the case, it was finally sorted out, and they upgraded my delivery to overnight shipping automatically at no charge.
When I received my device, I encountered another hiccup with the porting. I requested a supervisor, and this supervisor walked me step by step through the porting process and didn't leave me until I properly completed all steps.
The next day, I was set up, and everything was as promised. From the time the initial issue was resolved/shipped out, to phone getting activated and fully operational was roughly 48hours. I need to mention every point of contact was LOCAL. A couple of the representatives were from my own city here in Arizona. THIS IS HUGE.
Language barriers are not a thing here, and every representative talked to me like a human, not just a 'customer' - it didn't feel like talking to a brick like every other outsourced customer service. They were everyday Americans like us- bright ones, at that. There was never any empty sympathy.
Original Review: Oct. 14, 2025
Updated on 11/02/2025: Look, this company is not a replacement for major wireless. This is targeted for people who don't really use their phones like seniors. If you use your phone for work, stay at the major companies. Home base (US) customer service is a plus. Great plan options- if they were true. Only thing is being misled by unlimited data. I currently have the highest plan option for 65$ that says unlimited talk, text and data. Data is already spotty and slow, but After a couple of weeks, my data stopped working altogether as if I no longer have service- Safari goes to blank page saying 'no data'. All my apps say 'no data', my work app won't load. Some apps won't even open.
I come to a coffee shop with my laptop and open my account. Apparently 'unlimited' means 60gb. The backup after 60gb is 257KBPS- too slow for our phones to even process before a timeout error. So essentially, they're loopholing the "unlimited" by still giving you the 257kbps, but it doesn't work on the newer phones- which should be illegal for them to claim. I Haven't even had a full cycle with them and not only did they hold my money hostage for a few weeks, they blamed it on me for not responding to an email- get this- that they NEVER SENT. After dozens of phone calls. a couple of weeks of them already having my money and days after my previous complaint here- they finalized everything and gave me "next day" delivery- it took 58 hours after they said I got next day shipping- not their fault I'm sure, but still (I paid for 2 day- they took 2 weeks).
Anyways they gave me a 65$ credit as an apology for a free month. But here I am another two weeks later with an iPhone that can only call and send SMS. You need to pay an arm and leg for extra crumbs of data. I travel a lot for work and now I can't even load maps. Since it's faster to get things done here rather than over the phone or email, how do I get my money back. The people you pay to advertise this company need to know the false claims you're having them make.
Original review: Absolutely frustrating customer service. I've been lied to about an email they allegedly sent requesting my ID. I NEVER GOT AN EMAIL ON THE DATE THEY SAID THEY SENT IT. NO MENTION OF NEEDING ANYTHING FROM ME. I made the purchase on a saturday. I called wednesday. They said they need my id so I sent it wednesday. Now it's tuesday and I got yet another email about them needing my ID. They told me again how it's my fault they haven't fulfilled my order because they asked for my id on 10/5/25 and never heard from me- which is a lie- I don't have ANY emails from them on that date, I've sent my id in to multiple representatives and have called in MULTIPLE TIMES. I keep getting lied to, and have been given the runaround and apparently there's still no progress made.
Hello, Salvador! We sincerely apologize for the poor customer service experience you encountered and for the delay in getting your order shipped. We take your feedback seriously and are actively reviewing our internal processes.
We are happy to confirm that we have successfully received and processed your ID verification, and your order is now shipped.
The package is en route via FedEx, and you can track its progress immediately using the link below:
Tracking Number: 394238872355Tracking Link: https://www.fedex.com/en-us/tracking.html
Thank you again for your patience. We truly appreciate your business. - A.M.
Reviewed Oct. 11, 2025
PureTalk is OK. They're nice and cheap, very affordable but their service isn't The best. It's very laggy and takes forever. I think Pure talk is better for when you are traveling on vacation because for some reason you get better internet connection when you are traveling, but when you're outside of your home you don't seem to have the best internet connection. I'm thinking about switching to Straight Talk or T-Mobile because I've heard that they have Good internet.
Hello, Yohanna! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
For additional assistance, you may call our Technical Support team at (770) 818-3918.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 8, 2025
I enjoy Pure Talk when in an area that has coverage but unfortunately my drive from work to home has zero coverage and I am unable to take care of anything using my phone. This has been problematic as far as productivity and safety for my family.
Hello, Ginger! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 8, 2025
The process of switching providers was simple and quick and their customer service is great. However AT&T has poor coverage in our home area, even though their map showed good coverage and 5G. We’ve also noticed lagging responses while using apps and browsing the web even when we are in areas of excellent service. While this is more of a reflection on AT&T, it impacts our satisfaction with PureTalk’s performance and service.
"Hello, Charlie! We understand your frustration with the service issues you're experiencing and sincerely apologize for the inconvenience this is causing.
Cellular coverage can vary and may be affected by factors like local terrain and buildings.
To help you get the best possible service, we recommend two key steps to optimize your connection:
1. Make sure your phone is running the latest software and carrier updates. You can typically check for updates in your phone's Settings menu, often under Software Update or General > Software Update.
2. Resetting your network settings can help resolve connectivity problems by clearing out old configurations. You can find step-by-step instructions on how to do this on our website: https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Oct. 8, 2025
You guys are awesome!!! First of all you're a veteran owned company which I completely respect. I'm getting the same. 5G service for 1/3 of the cost of Verizon. When I made the switch your staff was so friendly and helpful. I immediately felt good about my decision. Thank you so much!!!
Hi, Ronald! We're thrilled to hear you're getting reliable service for a third of the cost of your previous carrier. Making the switch easy is always our goal, and we're glad our customer support team delivered. Thank you for your feedback and for choosing PureTalk! - A.M.
Reviewed Oct. 7, 2025
The service is acceptable to me. I don't have as good coverage as I did with Verizon, but I do pay less monthly so it's a mixed bag. At my retirement age, I felt it a good idea to find something more affordable and it's definitely a better deal, although I miss the better coverage!
Hello, Tim! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed Oct. 6, 2025
PureTalk has provided good service so far. No complaints. There seems to be value in this proposition and I agree with the things they stand for. The only thing that’s been odd is my voicemail, but that feels like it’s probably just some level of user error.
Hi, Tim! We're thrilled to hear you're enjoying our service! If you're encountering issues with your voicemail, our Customer Service team can quickly troubleshoot with you. You can reach them by dialing 611 from your PureTalk phone or (877) 820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 6, 2025
I am very pleased with the service and the support crew. They are quick to help with any issues that I may have (not that I have had any). The best thing is that the support is Americans who speak proper English. As opposed to the other providers that I have dealt with in the past. Keep up the good work.
Hello, Darin! That's wonderful to hear! We're so glad you're enjoying the service and that our US-based team has been helpful. Thank you for the positive feedback—we really appreciate you being a PureTalk customer! - A.M.
Reviewed Oct. 5, 2025
Very happy with the customer service. It was a rabbit hole trying to get a human with my previous carrier. I can't believe it took me this long to switch!!. The only thing I miss is voicemail. I will call to see if it's an option for me. Thank you!!
Hi, Cindy! We're so glad you're getting excellent customer support with PureTalk! We offer both standard and visual voicemail. For assistance activating your voicemail, you may call our Customer Service department by dialing 611 from your PureTalk phone or by directly dialing (877) 820-7873. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 5, 2025
So proud to call Pure Talk my service provider since the monthly rate is reasonable and honors our veterans. Like that Mike Rowe is their prime promoter with his honest talk and ways. May more Americans realize their value & purpose and switch to PT!
Hi, Linda! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 4, 2025
I have been a PureTalk customer since June this year and so far I am pretty happy with the quality of their service. I have not come across any serious issues yet, so I barely have any experience with their customer service. I do hope this will continue. Thank you.
Hi, Sherri! It's great to hear you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 4, 2025
Everything is good and it had been good except that time the towers went down around our house for a day and I had no service for that time. When I was on the internet last month my phone had switched to an internet that I did not realize I was on so it ate up my data and I went over my data limit.
Hi Glenda! We sincerely apologize for the recent service disruption and the issues you experienced with your data. We understand this may have caused you significant inconvenience, and for that, we are truly sorry.
To help you monitor your usage and prevent future surprises, you have two primary methods for checking your data balance:
1. PureTalk Account Portal: Log in to your account at https://www.puretalk.com/account/login and select the Plan tab to view your current data balance.
2. Use the usage tracker on your mobile device. This is typically located in your phone's Settings under a menu labeled Connections, Network & Internet, or Cellular.
If you have any further questions or concerns, please don't hesitate to contact our Customer Service department by dialing 611 from your PureTalk device or by calling (877) 820-7873 directly.
Thank you for being a valued PureTalk customer! - A.M.
Reviewed Oct. 3, 2025
The worst company I’ve dealt with. I initially signed up with them although I had a service with AT&T because of being a listen to the Ben Shapiro show. I wanted to support his work and them advertising themselves as a service member oriented company I wanted to support them as well. I discontinued my service with them because I wasn't happy with the services overall. The device they sold me (a dumb flip phone) most of the time didn't work. Messages app would not work. After I discontinued the service they didn't say anything of a standing balance and I received a letter in the mail from a collection agency not even a month after I had finished paying my last bill for a collection of $73. I called the PureTalk and paid the bill and they won't even send me a receipt for having paid to show the collection company. What a joke!
Hello, GB! We're sorry you had this frustrating experience with unexpected charges and service issues. We sincerely apologize for the confusion and inconvenience this caused..
Upon reviewing your account, we have confirmed that your service was canceled prior to the completion of your financing agreement, and the remaining phone balance of $72.70 became due immediately. As this final payment was not received at that time, the outstanding balance was sent to collections.
We have confirmed that the full outstanding balance was paid on August 31, 2025. A copy of the final paid receipt will be sent to your email address shortly.
Thank you for bringing this matter to our attention. Your feedback is valuable as we continuously work to improve our service. - A.M.
Reviewed Oct. 3, 2025
Love this company! The price, the values and the quality of this service is so wonderful to me. I am so glad I found out about Pure Talk and that I changed services. The price is awesome. The quality is great. The values that I agree with and promotion of veterans is another reason I changed. Thank you, Pure Talk!
Hi, Gordon! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 3, 2025
I've had your service for a couple of months now and I can say that it is very good, no issues. The one thing that frustrates me is your lack of an app for my phone, I do, like most people check on my accounts through my phone and not having one for Puretalk is very frustrating as most other companies do, please get an app soon!
Hi, Albert! While PureTalk doesn't currently offer a dedicated mobile app, we want to assure you that you can easily manage all aspects of your account, including checking your usage and paying your bill, directly through our website.
You can simply visit puretalk.com/account/login on your mobile device's web browser to access your account portal.
We appreciate you suggesting a mobile app! We are always looking for ways to enhance our customer experience, and we value your feedback. - A.M.
Reviewed Oct. 2, 2025
Yes, instructions are included but I still had to use Google to get data working. Followed the instructions for phone & text and they sent an email saying my port request has been completed and I could start using my phone, but it doesn't work. I have no way of calling Customer Support, and there is no way to reach customer support on their website since it's only for general questions for prospective customers. There's no way for me to get help from these idiots. Pure Talk is a FAIL.
Hello! We regret to learn that you are unable to utilize your service and sincerely apologize for the inconvenience this has caused. Our team is committed to assisting you and ensuring a swift resolution.
To help restore your service, please follow these troubleshooting steps:
1. Ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.2. Reset your network settings by following the steps at https://www.puretalk.com/data.
Should the issue persist, our Support Team is readily available for further assistance. You can connect with us through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Oct. 2, 2025
Best customer service EVER!!! They are kind, courteous and helpful! They go above and beyond ANY cellphone company I have ever dealt with! The coverage is excellent too! I have better coverage than when I was with a major carrier. I love this company!
Hi, Rheanne! It's fantastic to hear you're receiving excellent coverage and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Oct. 1, 2025
After wasting so much money on AT&T for so many years, I’m so glad we switched! My bill is less than my previous bill with AT&T and it includes a new phone in the payment. Cannot wait to get this phone paid off, so we can enjoy an amazingly lower payment!
Hi, Deborah! We're so glad you're loving PureTalk and saving money!
Did you know you could save even more? We have a referral program that lets you earn a $50 credit for every friend or family member you refer who joins. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Oct. 1, 2025
I switched to PureTalk early July 2025. The process was initiated & 100% completed my me via the PureTalk website. I have a Galaxy S22 Ultra that has a built in virtual SIM so ACTIVATION could leverage that technology without need for Purtalk to ship a physical new SIM card. "THE PROCESS WAS SUPER EASY! I selected the lowest cost solution with the least data. I notice a little slower Data delivery when I'm on the road using Google MAPS but it is very livable (I am on WIFI mostly so extra Data plans do not mean much to me). I like saving the $$$$. Major savings and the quality of talk service is exactly same as prior carrier to my ear.
Hi, Daniel! That's wonderful to hear! Making the switch easy and stress-free is what we aim for, and we're truly thrilled you're already enjoying both reliable coverage and real savings. Thanks so much for sharing your positive feedback and for being a part of the PureTalk family! - A.M.
Reviewed Sept. 30, 2025
We signed up for 2 phones for PureTalk and they came with no instructions on transferring data from a previous phone. Since we had 90 days to activate, we saved them for our trip to son and daughter-in-laws to transfer and set up for us. Small print, once 30 days goes by they charge you full price for the phones ($665), and will not reverse it even though you intend to sign up. According to Supervisor, that's it, 30 days, you are charged even if you activate on the 31st day, its not reversible. Plus, the savings are not what's advertised.
Once you sign up for the plan that fits you, it's only a little less than what Verizon is charging. I wonder how many phones are charged full price for with no recourse. They are worse than Verizon on any ability to be flexible. They really don't care - they have their $665 - sign up or don't sign up, it was clear they do not care. For us, it was an expensive lesson it what appears to us to be a bait and switch. We will not sign up b/c if they are so inflexible, what comes next? Unlimited rate hikes later? Bad service? Who knows. So disappointing that we fell for this and lost all this money for nothing.
Hello, Marilee! We sincerely regret to learn of the difficulties you've encountered with your recent phone purchase and the resulting charge. We understand that this experience has been frustrating, and we apologize for any inconvenience it has caused.
Upon reviewing your purchase, we confirmed that you agreed to the terms of our subsidy agreement. A key provision of this agreement requires service to be activated within 30 days of purchase to prevent the agreement from defaulting. A copy of the agreement, complete with your electronic signature, was sent to your email on July 11, 2025, at the time of purchase.
As service was not activated within the stipulated 30-day period, the agreement defaulted, and the remaining subsidy balance was charged in full, as outlined in the terms.
If you have any further questions about the terms of the agreement, please do not hesitate to contact our Customer Service department directly at (877) 820-7873. - A.M.
Reviewed Sept. 29, 2025
Pure Talk mobile phone service has provided excellent wireless service at half the cost since I switched from Verizon. Pure Talk customer service was easy to contact and walked me through the initial setup process for my iPhone. It only took a few minutes and since that initial call, I haven't had any other reason to contact them.
Hi, Thomas! We're thrilled to hear you're not only enjoying the service but also saving half on your monthly bill. Thank you for being a great PureTalk customer—we really appreciate your business! - A.M.
Reviewed Sept. 29, 2025
Be very careful. This company has employees that are trying to steal your money. They got mine and now I'm having trouble getting my money back from them. Expect a fight if things don't go right. Tello is much cheaper. Same coverage.
Hello, Durwood! We want to assure you that account security is our top priority.
We have researched your account and confirmed your refund of $14.79 was posted to your payment card on 10/01/25. Your refund request of $22.75 is pending approval. Typically, refunds can take up to 14 business days to process.
If you have any questions, you can reach Customer Service at (877) 820-7873. - A.M.
Reviewed Sept. 29, 2025
We switched from Verizon to PureTalk about 3 months ago and so far couldn't be happier. We have had coverage everywhere we've traveled and saving money each month. We travel through some pretty dense areas with our side by side and haven't had any issues using our mapping system on our phones or being able to send/receive texts. I'm hoping when my husband begins deer hunting in the next few weeks he will have good coverage in the woods.
Hi, Nancy! It's fantastic to hear you're receiving excellent coverage and saving money with PureTalk! Thank you for your feedback and for being a valued customer! We truly appreciate your business! - A.M.
Reviewed Sept. 29, 2025
I have two phone lines and I am saving $100/month by switching to PureTalk from AT&T. The customer service is excellent and I have had no issues at all with reception or data. Every time I've called, I've immediately gotten a customer service representative and they've all been very helpful and easy to work with. I wish I would have made this decision a long time ago!
Hello, Michelle! It's amazing to hear you're saving $100/month by switching to PureTalk. We're happy to know you're receiving reliable coverage and excellent customer support—that's exactly what we aim for.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 26, 2025
On my first use, I only released my new phone number to 4 people, my daughter, my girlfriend, my immediate neighbor and my computer repair technician...then the next day I started receiving calls from all around the country -- 15 to 20 calls by the end of each day!!! I did not respond to unknown numbers and did not answer!!! From Connecticut, Alabama and more the calls kept coming throughout the day...This flat sucks and pisses me off.
Hello, David! We sincerely apologize for the inconvenience and frustration caused by unwanted calls.
We recommend blocking any unknown callers through your device’s call settings. You may also download a third-party call-blocking app and register your number on the Do Not Call list at https://www.donotcall.gov.
If you would prefer to change your phone number, you can easily do so by logging in to the Account Portal and navigating to the Plan tab. From there, you will select your current phone number from the drop-down menu and choose the option to Change Phone Number.
We appreciate you letting us know about this, as your feedback is valuable to improving the PureTalk experience. - A.M.
Reviewed Sept. 25, 2025
I went to transfer my service from ATT and their high prices. Come to find out, PureTalk is on the same network! Yay! Customer service was delightful, but the transfer was abysmal. After turning off services with ATT, transferred services, and it didn’t work. Four different calls into customer service (wait time wasn’t bad) and every time they thought they completed the transfer but no cell service. Finally I called in today after giving it overnight to reset (which I thought was BS) and they said towers are out and I couldn’t have service for another month. I was dumbfounded. Why would I want to be without service for a month?! I hung up and called ATT to restart services. I’ll never go through this again. My PureTalk technical support ticket number was **.
Hello, Jason! We sincerely apologize for the difficulties you experienced after activating your PureTalk service. We understand how frustrating it is not to have a working phone, and we regret the inconvenience this caused you.
We have confirmed that your phone number has been successfully released to your new carrier.
We value your feedback and appreciate you taking the time to share it so we can prevent this from happening to others. - A.M.
Reviewed Sept. 25, 2025
Bought a refurbished phone from them in May. It took 4 weeks for their tech support to figure out it was a dud phone. I mailed it back in June. No reimbursement on my credit card in July or August. They mail it back to me in Sept for me to do a factory reset. I'm on the phone with their customers support team as it is Sept 25 and I still haven't gotten my money back.
Hello, Jessica! We sincerely apologize for the frustration and inconvenience you experienced with the return of your recent phone purchase. We certainly understand how frustrating it is when a process doesn't go smoothly.
We've reviewed your account details and confirmed the issue that caused the delay. When you initially returned the device, it had a passcode enabled. Our return policy requires all security features to be disabled to allow our team to process the return.
We are happy to confirm that we received the device back and have successfully processed your full refund of $587.12. The refund was applied to your original payment card on September 26, 2025.
Please allow 3–5 business days for your bank to process the transaction and post the credit to your account.
Thank you for your patience throughout this process. If you have any questions before you see the refund posted, please call our Customer Service team directly at (877) 820-7873. - A.M.
Reviewed Sept. 25, 2025
I was belittled on the phone when I found out unlimited isn’t actually unlimited and the lady just wanted to sell me more data.. honey, I’d have stayed with my other phone provider had I known I was basically going to be paying the same price to just use my phone to talk on. The term UNLIMITED is false advertisement.. not just with PureTalk but as a whole. Be honest… nothings unlimited, and don’t belittle your customer when they can’t figure out why they can’t even make a phone call anymore.
Hello, Diane! This is absolutely not the standard of service we hold ourselves to, and we sincerely apologize for the frustrating experience and the inconvenience you had with your data.
We want to clarify how our Unlimited Data Plan works: it includes 60GB of high-speed data. Once you reach that 60GB limit, the speed is reduced (throttled) to 256 kbps for the rest of your billing cycle. While your access to data continues, this speed reduction can impact your experience.
To check your usage, please log in to your Account Portal at https://www.puretalk.com/account/login and select the Plan tab.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Sept. 25, 2025
Very pleased with service thus far....but I have 2 questions. 1. Can I "lock" my phone number against hackers? I've heard this is the latest scam where thieves can "steal" your phone number. 2. I'm going to Europe in mid October for 3 weeks.... What is your policy on service over there? Going to UK, France and Greece
Hi, Daniel! It's great to hear you're enjoying our service! We're happy to help you with number security and international use.
To secure your number and prevent unauthorized porting, you can enable an Account Lock through your online portal at https://www.puretalk.com/account/login by selecting the Profile tab and choosing Account Lock.
Our plans include up to $20 of international roaming credits. These credits are used automatically for any calls, texts, or data you use while traveling outside of the United States. For a complete list of coverage areas and per-use rates, you can visit our website at https://www.puretalk.com/international-roaming.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Sept. 25, 2025
It was fast, simple, and I got to keep my phone number. It's less expensive and supports a company that shares my values. Very happy overall. I received a mailer and after hearing about it on The Daily Wire and from Candace Owens, I decided to give it a try. So far, so good.
Hi, Patricia! That's great to hear! It was our goal to make switching to PureTalk straightforward. We're glad you're already enjoying the savings. Thank you for choosing us! - A.M.
Reviewed Sept. 24, 2025
I regret trying PureTalk. I was unable to port my number despite multiple attempts, and the process has left me without service for several days. Customer service has been nearly impossible to reach, and when I finally did get through, I received no clear resolution or timeline. Being without a working phone number for days has been incredibly frustrating and disruptive. Overall, this was a mistake — I would not recommend PureTalk to anyone looking for reliable service or responsive support.
Hello, Drew! We sincerely apologize for the delay and frustration you experienced with porting your number. We've confirmed with AT&T that the fraud protection on your old account has been removed, and your PureTalk service is now active.
To install your eSIM:1. Connect your phone to a reliable Wi-Fi network.
2. Make sure your phone is unlocked and has the latest software update.
3. Go to Settings > PureTalk Cellular Plan Ready to be Installed.
Please let us know if you run into any issues. We appreciate your patience as we worked to resolve this matter. - A.M.
Reviewed Sept. 24, 2025
After recently retiring, we reviewed all of our monthly bills for our new fixed income and realized that we were spending way too much on our phones. Pure Choice was clearly the best deal. We're saving over $200 per month and have had no service issues during the 3 months since the change? Best of all, the changeover team & customer service people all speak English and are in the USA!
Hi, Cynthia! It's amazing to hear you're saving over $200 by switching to PureTalk! We're glad you're enjoying our service and US-based customer support. Thank you for your feedback and for being a valued customer! We truly appreciate your business! - A.M.
Reviewed Sept. 24, 2025
So far it has been good experience. Notice for some reason, at some locations without wifi, data does not kick in for internet service. Although phone and text works fine. Customer service is great whenever I've used it. Daughter Elise is no longer on my account.
Hello, Michael! We're happy to hear you're enjoying our service. If you're having trouble with your data, you might need to reset your network settings. You can find simple, step-by-step instructions on our website at https://www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 23, 2025
Highly recommend to anyone who wants to reduce their monthly phone bill without sacrificing quality service. My phone bill is half of what I was paying for with my old phone company. Outstanding customer service, second to none. The available discounts make switching phone providers even more attractive. Thank you.
Hi, Steve! We're thrilled to hear you're enjoying our service and saving half on your monthly bill! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 23, 2025
What a pleasant surprise! There were a couple of small glitches in the transfer of carriers but probably my fault not theirs! All technical support was courteous and easy to understand. It has been seamless ever since. We’re saving so much money by making this switch!
Hi, Penny! It's fantastic to hear you're receiving excellent service and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com