PureTalk Reviews

Hello, Lorri! We’re so sorry for the rough start, but we’re thrilled to hear your service is now working perfectly! If you have any other questions, we’re always here for you. You can reach our support team through our Contact Form, via live chat on social media, or by dialing 611 (or 877-820-7873) from your device. - A.M.

Hi, Barry! It's wonderful to hear you're enjoying our service and competitive rates. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hello, Teresa! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hi, Rose! We’re so glad we could help you get settled into your new phone! We know how important it is to stay connected, and making that transition seamless is exactly what we strive for. Thank you for the kind words and for being part of the PureTalk family—we truly appreciate your business! - A.M.

Hello, Vera! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Susan! Our support team takes great pride in being helpful and friendly, so we'll be sure to share your feedback with them. We truly appreciate your business and are glad to have you in the PureTalk family.- A.M.

Hi, OW! Thank you for the wonderful feedback! We take great pride in providing reliable coverage in remote areas and making transitions as easy as possible for our customers. We truly appreciate your business and are proud to be your service provider. - A.M.

Hello, Larry! We're thrilled you're getting the same great service at a fraction of the cost. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hello, A! Thank you so much for the kind words! We strive to combine high-speed 5G with the best US-based support in the business, and we're happy to know we've delivered that for you. We truly appreciate your business and look forward to serving you for a long time to come. - A.M.

Hi, Susan! Thank you for the wonderful feedback! We're thrilled that you’re enjoying both the cost savings and our support team's dedication. We truly value your business and look forward to serving you for a long time to come. - A.M.

Hello! We’re so glad you’re enjoying the service! Knowing we have your support means the world to us—it’s what allows us to keep giving back to incredible organizations like America’s Warrior Partnership and K9s for Warriors.

If you know anyone else who’d love a mission-driven carrier, don’t forget that you can earn a $50 credit for every referral. It’s our way of saying thanks for helping us grow.

Check out the details here: puretalk.com/customer-referral-program

Thanks for being part of the PureTalk family! - A.M.

Hi, Frank! We’re so glad to hear the team could help you get your payment info squared away! Providing smooth, stress-free support is what we aim for, so it’s great to know we hit the mark. Thanks for the kind words and for being part of the PureTalk family—we truly appreciate having you with us! - A.M.

Hi, Daniel! We’re so glad you’re enjoying the service! To make things even easier, you should definitely try Visual Voicemail. It lets you read and manage your messages directly from your screen—no more dialing in and listening to prompts.

To enable this feature, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873.

Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hello, Henry! We’re truly sorry to hear you’ve been having a difficult time with our service lately. We know how frustrating it is when your phone isn't functioning, and we want to get this sorted for you quickly.

To keep things transparent, here is what you are currently subscribed to:

Monthly Total: $39.99 (plus taxes and fees)

To resolve the texting issues, please ensure your software is up to date and try resetting your network settings via puretalk.com/data. If the problem persists, please call our Tech Support team directly at (770) 818-3918 so we can troubleshoot this in real-time. - A.M.

Hi, Brian! That is fantastic to hear! We’re thrilled that you’re enjoying reliable coverage while saving over 50% on your bill. Thank you for the kind words and for being a valued member of the PureTalk family—we truly appreciate your business! - A.M.

Hi, Terra! We’re thrilled to hear our team could help get your service up and running! Providing a smooth experience is exactly what we aim for. Thank you so much for the kind words and for being part of the PureTalk family—we truly appreciate having you with us! - A.M.

Hi, Carolyn! It's fantastic to hear you had a seamless transition and are getting great customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Michael! We’re thrilled that you’re loving the coverage and getting the support you deserve. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hi, Patricia! That is exactly what we strive for! It’s great to hear that you’re enjoying the perfect balance of excellent coverage and real monthly savings. Thank you for choosing PureTalk and for taking the time to share your experience! - A.M.

Hi, Sandra! We're thrilled Destiny could provide the fast, efficient service you deserve. We appreciate your feedback and are proud to have you as a PureTalk customer. Thanks for choosing us! - A.M.

Hi, Ben! We’re so glad to hear your switch to PureTalk was seamless! It’s our goal to make things that easy, and we're thrilled to have you with us. Thanks for the kind words and for choosing us as your provider! - A.M.

Hi, Denis! We’re so glad to hear you’re having a great experience with our service and support team! Knowing we’ve hit the mark for you truly makes our day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.

Hi, Shawn! We’re so glad to hear you’re enjoying your PureTalk experience!

To make sure your home coverage is as strong as possible, here are two quick steps that usually do the trick:

Check for Updates: Make sure your phone’s software and carrier settings are up to date (Settings > General > Software Update).

Fresh Start: A quick network settings reset often clears up minor signal hiccups. You can find a step-by-step guide right here: puretalk.com/data.

Thanks for being part of the PureTalk family—we truly appreciate you! - A.M.

Hello Regina! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hello, Martin! We're truly sorry for the frustration you’ve experienced while trying to activate and port your number. We know how essential it is to stay connected, and we want to get this resolved for you as quickly as possible.

After reviewing your account, we found that the line ending in -8062 is currently associated with an iPhone 6. Unfortunately, because the iPhone 6 does not support modern eSIM technology or our current network software requirements, it isn't compatible with our service.

We have ordered a replacement physical SIM card for you at no additional charge. Once you have a compatible device and your new SIM card arrives, you'll be ready to complete the move.

When you're ready, please call our Customer Service team at (877) 820-7873 to resubmit your request. To ensure a smooth process, please have the current carrier’s account number, transfer PIN, account holder’s name, and the billing address on file. Do not cancel your service with your current provider until the transfer is fully complete. This process typically takes between 1 and 72 business hours. - A.M.

Hello, Linda! We are truly sorry to hear that you were having trouble with your service. We know how frustrating it is to be disconnected, and we sincerely apologize for the inconvenience.

To help prevent this from happening again, we recommend trying these quick troubleshooting steps:

Check for Updates: Ensure your device has the latest software and carrier updates. You can find these in Settings > General > Software Update.

Reset Network Settings: You can find a step-by-step guide on how to do this at puretalk.com/data.

We really appreciate your feedback—it helps us build a better experience for everyone at PureTalk. - A.M.

Hi, Faith! We’re so sorry you ran into a snag with your service, but we're glad our Technical Support team could jump in and get things sorted quickly! Thanks for the feedback and for being a valued PureTalk customer. We appreciate you! - A.M.

Hello, Dona! We know how important it is to get the best value out of your plan. While we’d love to get everyone on that specific rate, the $29.95 for Life promotion was a special window for new line activations only (ending Dec 14th) and cannot be retroactively added to established lines.

Regarding your current service issue, we want to get you back up and running immediately. A support agent will be reaching out to you shortly to troubleshoot this and find a resolution.

Thank you for your patience and for being a valued customer. - A.M.

Hi, Sean! It's great to hear you're enjoying our service and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Beth! We’re thrilled our team resolved your messaging issue promptly. We value your business and are always here whenever you need us. Thanks for choosing PureTalk! - A.M.

Hi, Don! We're thrilled to hear you're enjoying our service and US-based customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Todd! It's wonderful to hear you're getting excellent coverage and saving $185! Thank you for choosing PureTalk and for taking the time to share your experience. - A.M.

Hello, Barbara! We know how frustrating service interruptions can be, and we sincerely apologize for the trouble. We want to get you back up and running as quickly as possible!

To optimize your connection, please try these two quick steps:

Check for Updates: Ensure your device has the latest software and carrier settings. You can find this in Settings > General > Software Update.

Reset Network Settings: This often clears up persistent connectivity glitches. You can find a step-by-step guide at puretalk.com/data.

If your signal doesn’t improve after these steps, please call our Technical Support team at (770) 818-3918. They are ready to dive deeper and find a resolution for you. - A.M.

Hello, Lynda! We’re sorry to hear your data speeds aren't meeting expectations. We know how much you rely on a fast connection, and we’re here to help get you back up to speed.

To ensure your device is performing at its best, please try the following steps:

Check for Updates: Ensure your phone is running the latest software by going to Settings > General > Software Update.

Reset Network Settings: This refreshes your connection to our towers. Go to Settings > General > Reset > Reset Network Settings. This will clear your saved Wi-Fi passwords, so you’ll need to log back into your home or office Wi-Fi afterward.

We also appreciate you reaching out regarding the AMAC promotion. To clarify, AMAC customers receive a free 3-year extension to their existing subscription upon activating their PureTalk service.

We apologize if this wasn't clearly detailed in our initial advertisement; we’re currently reviewing our messaging to make sure it’s more transparent for members like you.

Thank you for your patience and for being a part of the PureTalk community. Your feedback is exactly what helps us improve. - A.M.

Hello, Jerold! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Cynthia! We sincerely apologize for the 5G service gaps and any miscommunication about coverage in your area. That’s not the experience we want for you. We appreciate you bringing this to our attention, as it helps us prioritize network improvements where they're needed most. - A.M.

Hello, Ruth! You are currently on the $30 Unlimited Talk & Text plan, which includes 10GB of Data and a 5GB Hotspot.

You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to change your service plan.

To view your monthly bill, select the Billing tab and scroll to Transactions.

If you have any questions or concerns, please don't hesitate to reach out to our Customer Service department by dialing 611 from your PureTalk device or calling (877) 820-7873.

Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hi Steven! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hi, Alejandro! We’re so glad to hear you’re enjoying your PureTalk coverage! Regarding those unknown apps, a quick tip: you can usually find a 'Block Unknown Sources' toggle in your phone’s Security or Privacy settings. If you need a hand finding the exact steps for your specific model, you may reach out to the phone's manufacturer. Thanks for being part of the PureTalk family! - A.M.

Hello Hazel! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hi, Andrew! We’re so glad to hear you're getting top-tier coverage and support while keeping that extra 43% in your pocket every month. Thank you for sharing your experience and for being a loyal PureTalk customer; we truly value your business. - A.M.

Hi, Bruce! We’re so happy to hear you’re having a great experience and saving money with us! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello Earl! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hello, James! While we currently don't have the option to customize Caller ID displays, we’d be happy to help you set up call forwarding. For step-by-step assistance, please contact our Technical Support team at (770) 818-3918. We truly value your feedback as we continue to improve the PureTalk experience. - A.M.

Hello, Judy! We know how frustrating it is when your service doesn't work the way it should, and we’re truly sorry for the trouble. Let’s get you back up and running.

Often, a quick refresh is all it takes. Please try these steps:

Update your device: Check for the latest software and carrier updates in Settings > General > Software Update.

Reset Network Settings: This clears out minor connection glitches. You can find a step-by-step guide at puretalk.com/data.

If you’re still not seeing an improvement, our Technical Support team is ready to dive deeper. You can reach them directly at (770) 818-3918.

Thank you for sticking with us while we get this sorted! - A.M.

Hello, Daniel! We understand you were looking to take advantage of the $29.95 Unlimited promo! Unfortunately, that offer was specifically for new lines and concluded on December 14th, 2025.

While we can't apply that expired rate to your current line, we appreciate your feedback. It helps us shape future offers for our long-term customers. Thank you for being a part of the PureTalk family. - A.M.

Hi, Josie! It’s fantastic to hear you’re getting the same great service for a fraction of what you used to pay. Saving money shouldn't mean compromising on quality! Thank you for being a valued member of the PureTalk family! - A.M.

Hello, John! We have taken a look at your account and confirmed that your subsidy payment was successfully processed on October 23, 2025.

Currently, your service includes the $45 Unlimited plan along with Device and Identity protection from Allstate ($5 and $9.99, respectively).

You may log into your portal at https://www.puretalk.com/account/login, select the Billing tab, and scroll to Transactions to view your monthly invoices.

We want to make sure you're only paying for what you need—if you’d like to cancel those extra protection features, you may call our Customer Service department by dialing 611 from your PureTalk device or (877) 820-7873. - A.M.

Hi, Timothy! Thank you so much for the wonderful feedback! We’re proud to have Jeanie on our team, and we’ll make sure she receives the recognition she deserves for providing you with such an amazing experience. We truly appreciate your business and are glad to have you as a valued member of the PureTalk family. - A.M.

Hello, Corie! We understand that being declined for in-house financing is disappointing. While our review process differs from traditional credit checks, several factors are considered when determining eligibility.

We want to help you get the device you need through one of these alternative options:

Affirm Financing: You can apply with our partner, Affirm, during the checkout process. They offer flexible payment plans that may work for you.

Pay in Full: You can purchase your new device outright at any time.

Simply log into your PureTalk Account Portal, navigate to the Upgrades tab, and select your preferred device.

If you have any questions, our team is here to help. You can reach us by dialing 611 from your PureTalk phone or calling us directly at (877) 820-7873. - A.M.

Hello, Linnea! We’re truly sorry that your switch to PureTalk wasn't as easy as it should have been. Our goal is to make onboarding seamless, and we clearly missed the mark this time.

We want to make things right—if you still need a hand, our team is ready to help via our Contact Form at https://www.puretalk.com/contact or through live chat on X, Facebook, or Instagram. Thank you for your patience and for sharing your feedback!- A.M.

Hi, Jenny! Thank you for the kind words! We’re thrilled Adam provided you with an amazing experience. We've shared your feedback with him and our management team to celebrate his hard work. We appreciate your business and are proud to have you as a PureTalk customer! - A.M.

Hello, Robert! We sincerely apologize for the frustration you experienced with our support team regarding your sign-in issue. We want to make this right. To get you back into your account, please try these troubleshooting steps:

Clear your browser: Delete your browser’s cache and cookies, then try logging in again.

Try a different browser: Switch to a different application (e.g., Chrome, Safari, or Firefox).

Switch devices: If you are on a mobile phone, try signing in using a PC or laptop.

If these steps do not resolve the issue, please reach out to us directly so we can investigate your account further. You can call us by dialing 611 from your PureTalk device or (877) 820-7873 from any phone. - A.M.

Hi, Paul! Thank you for the wonderful feedback! Our Customer Service team strives to make joining PureTalk as easy as possible, and we’re glad we hit the mark for you. We truly appreciate your business and look forward to serving you. - A.M.

Hi, Eric! We’re so glad to hear you’re enjoying the service! Our team works hard to provide top-tier support, and knowing we’ve hit the mark for you makes our day. Thanks for choosing PureTalk—we’re happy to have you with us! - A.M.

Hello, Evelyn! Thank you so much for your patience while we worked through the issues with your account. We know six weeks is a long time to wait, and we’re truly sorry for the frustration this caused.

An internal error occurred, preventing us from adding the $10 Second Line plan to your account. We applied a $10 credit for the inconvenience, and an eSIM plan with our Unlimited Talk & Text + 3GB Data + 2GB Hotspot was ordered.

If you have any further questions or concerns, please don't hesitate to contact our Customer Service department. You can reach them by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.

Hi, Sam! We're thrilled to hear you're enjoying the same great coverage at a fraction of the cost! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello! We're elated to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.

Hello, Cary! We sincerely apologize for the ongoing service issues you're experiencing with your Samsung Galaxy S25 Ultra. While your device is fully compatible, our records indicate that local coverage limitations are likely the cause of these disruptions.

We understand how frustrating it is to have gone through troubleshooting and a SIM swap without a resolution. To help make things right, we would still like to honor the $100 account credit previously discussed.

If you would like us to apply this credit to your account, please send us a Direct Message with your details. We appreciate your patience and your feedback as we work to improve our network. - A.M.

Hi, Michelle! Thank you for sharing your experience! We are delighted that our support team could assist you with a seamless transition to PureTalk. It is wonderful to know you are enjoying our reliable coverage. We truly value your business and look forward to serving you for a long time to come. - A.M.

Hi, Allen! Thank you so much for the kind words! We’re thrilled that you’re enjoying both our reliable coverage and our support team's assistance. We work hard to keep our prices affordable for our customers, and feedback like yours lets us know we’re on the right track. We appreciate your business! - A.M.

Hi, Lynn! We're thrilled to hear you're enjoying great coverage and US-based customer support with PureTalk!

When you refer someone who signs up using your unique link, you'll get a $50 credit applied to your account. You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

Thank you for being a valued PureTalk customer! - A.M.

Hi, Angie! We are thrilled to hear you're saving so much on your monthly bill without sacrificing quality! Thank you for the kind words.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thanks for being part of the PureTalk family! - A.M.

Hi, Steve! We’re so glad to hear you’re enjoying reliable coverage and great support! Thank you for the feedback and for choosing PureTalk—we truly appreciate having you as a customer. - A.M.

Hi, Stephen! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Wendy! We sincerely apologize for the experience you had. Transparency is a core value for us, and it’s clear we missed the mark this time. We’d like to look into your account and make this right. Please keep an eye out for a private message from our team shortly so we can gather a few details. - A.M.

Hi, Michele! Thank you so much for your kind feedback! We are thrilled that you’re enjoying reliable coverage with PureTalk.

Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

Thanks for being part of the PureTalk family—we truly appreciate your business! - A.M.

Hi, John! We are delighted to hear that you’re enjoying both the savings and the service at PureTalk! High-quality coverage at a lower price point is exactly what we strive for.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thank you for your feedback and for being a valued customer! We truly appreciate your business. - A.M.

Hello, Katelyn! Please accept our sincere apologies for the poor support experience you encountered. This is certainly not the standard of service we strive for. We are investigating this matter internally to ensure it doesn’t happen again.

Regarding your mobile data, once your allotted high-speed data is used, speeds are reduced to 256 kbps for the remainder of your billing cycle.

You can monitor your usage by logging into your PureTalk Portal at https://www.puretalk.com/account/login and selecting the Plan tab.

You can also check your phone’s Settings menu to see which specific apps are consuming the most data.

To help stretch your data further, we recommend using Wi-Fi for updates and large downloads, and disabling background data for non-essential apps.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Jeff! We’re so glad to hear that PureTalk is working out well for you! Providing reliable coverage and support is exactly what we strive for every day.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thank you for choosing PureTalk! - A.M.

Hi, Jeannie! We’re thrilled you’re saving $133 by making the switch. Providing exceptional service is what we strive for, and we’ll make sure Nicole is recognized for her amazing help. We truly appreciate your business and look forward to serving you!- A.M.

Hello, Shilo! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Barbara! We’re thrilled that our US-based support team provided the quick resolution you deserve. We truly appreciate your business and are glad to have you in the PureTalk family!- A.M.

Hi, David! We truly appreciate your feedback! It's our goal to prove that great coverage and customer service don’t have to come with a high price tag. Thank you for choosing PureTalk; we're proud to have you as a customer. - A.M.

Hi, Scott! That is so wonderful to hear! We’re thrilled that you’re enjoying great coverage and saving money every month—that’s exactly what we strive for.

As a thank you for your loyalty, we’d love to offer you a $50 account credit for every person you refer to PureTalk. It’s a great way to save even more on your service. You can find all the details at puretalk.com/customer-referral-program.

We truly appreciate your business! - A.M.

Hi, Randy! We're thrilled to hear you're enjoying your service and saving money on your monthly bill! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hello, Steven! We're glad to hear PureTalk is keeping you connected in rural areas!

If you’d like to add Visual Voicemail to your service, just give us a quick call at 611 (from your phone) or (877) 820-7873. We can guarantee this feature for iPhone 6S and above; for Android devices, compatibility can vary by model.

Your feedback helps us keep improving—thanks for sharing your experience! - A.M.

Hi, Jackie! Thank you so much for your kind words! We strive to provide excellent support and reliable coverage, so it’s wonderful to know we’re hitting the mark for you.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thanks for being part of the PureTalk family! - A.M.

Hi, Martha! We are so happy to hear you’re enjoying the service! Knowing you’re getting great coverage and the support you deserve truly makes our day. Thank you for being part of the PureTalk family! - A.M.

Hi, Doug! We understand that a streamlined way to manage your messages is essential for staying connected. To make your experience more efficient, PureTalk offers Visual Voicemail, allowing you to view and play your messages directly from your phone’s screen without dialing in.

To enable this feature, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. Currently, we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices.

Thank you for choosing PureTalk! - A.M.

Hi, Cindy! Thank you for the kind words! Providing flexible, reliable service is our top priority, and we’re so glad it’s meeting your needs. Thank you for being a loyal PureTalk customer! We truly appreciate your business. - A.M.

Hello, Matthew! We understand how important it is to get the best value for your mobile service, and we sincerely apologize that the Black Friday $29.95 promotional plan is not available for active PureTalk lines. Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Lynn! We’re so glad our team could get that billing issue cleared up quickly for you! Providing great support is what we strive for, and it’s wonderful to know we hit the mark.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thank you for choosing PureTalk! - A.M.

Hello, Veronica! We apologize for the frustration during your porting process. We aim for a seamless transition and regret that we missed the mark this time.

To resolve any remaining service issues immediately, please contact our team at (877) 820-7873 or dial 611 from your PureTalk device. We appreciate your feedback and the opportunity to fix this. - A.M.

Hello, Wayne! After reviewing your account, we noticed that your TCL Flip 2 was purchased using our Instant Phone Discount.

According to the terms of the conditional sale agreement, this discount requires transferring an existing phone number to PureTalk. We sincerely apologize if these requirements were not clearly communicated during your checkout process.

To submit a return and refund request, please contact our Customer Service department at (877) 820-7873. - A.M.

Hello, Peter! You can track your hotspot usage anytime at puretalk.com/account/login under the Plan tab.

Please keep in mind that we never charge overage fees for cellular or hotspot data. If you happen to reach your data limit, your speeds will simply be reduced to 256 kbps for the remainder of your cycle.

We hope this helps! Please let us know if you have any other questions. You may contact our Customer Service department by dialing 611 from your PureTalk device or (877) 820-7873. We are also available through our Contact Form at https://www.puretalk.com/contact. - A.M.

Hello, Carl! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Melissa! It's great to hear you're enjoying our service and affordable plans! Thank you for switching to PureTalk! We truly appreciate your business. - A.M.

Hi, Linda! We strive to provide top-tier support, and we’re thrilled to hear you had an excellent experience with our team! Thank you for the kind words and for being a part of the PureTalk family. We truly appreciate your business! - A.M.

Hi, Inte! It's fantastic to hear you're enjoying our affordable service and getting excellent customer support from our US-based team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hello, John! We're so sorry that our international roaming didn't work for you. We know how stressful it is to be in a foreign country without a reliable connection, and we sincerely apologize for the inconvenience. Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.

Hi, Alan! We're so glad you’re loving the savings and service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thanks for being part of the PureTalk family! - A.M.

Hi, Anderson! It's great to hear you're enjoying our service and affordable plans! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Jeff! We are truly sorry to hear that your experience with PureTalk didn’t meet your expectations. We know how essential reliable coverage is, and we sincerely apologize for the frustration this has caused.

We can confirm that your phone numbers were successfully released to your new carrier on December 16, 2025.

Regarding your hardware, phones must be returned in their original packaging and free from damage to be eligible for a refund. If the phone is received damaged, your return will be denied. You may view our full policy at https://www.puretalk.com/return-policy.

If you need further assistance, our Customer Service team is here to help at (877) 820-7873. We value your feedback as we work to improve our service. - A.M.

Hello, Hugh! We truly apologize that your recent experience hasn't lived up to your expectations.

To clarify our data policy, once the high-speed allotment is reached, speeds transition to 256 kbps to ensure you stay connected without overages. Regarding the $29.95 Unlimited plan, that specific promotion was a limited-time offer for new lines that ended on December 14th.

We value your feedback as it helps us continuously improve. - A.M.

Hi, Donovan! We’re thrilled to hear you had such a great experience with our team! It’s our pleasure to have helped you with your new phone purchase.

Did you know you can earn a $50 credit for every friend or family member you refer to PureTalk? You can find all the details at https://www.puretalk.com/customer-referral-program.

Thank you for choosing PureTalk—we truly appreciate your business! - A.M.

Hello, Linda! We understand that seeing a change in your monthly total can be frustrating. These amounts often fluctuate based on local tax regulations in your area, but we want to make sure you have full clarity on what you’re paying for.

3. Click the plus (+) icon next to your most recent transaction.

You can also find general information regarding these charges in our Terms of Service at https://www.puretalk.com/terms.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Neil! It's fantastic to hear you're receiving excellent coverage and customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hi, Mark! Thank you so much for the glowing feedback! We’re delighted to hear that Carla delivered the high standard of service we strive for at PureTalk. It’s always our goal to help our customers save without sacrificing quality. We truly appreciate your business!- A.M.

Hi, Beverly! It's fantastic to know Nicole provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Nick! We apologize for the service interruptions you've been experiencing. To help stabilize your connection, please try these two troubleshooting steps:

Update your device: Confirm your software and carrier settings are current in your phone's Settings menu.

Reset Network Settings: This often resolves local connectivity issues. View the guide here: puretalk.com/data.

While external factors like terrain can impact coverage, we want to ensure your device is optimized. For additional assistance, you may call our Technical Support team at (770) 818-3918.

Thank you for your patience as we work to improve your experience. - A.M.

Hello, David! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Ken! We want to make sure you're getting the most out of your service! If you need a hand with your phone or have any questions, our support team is just a call away.

You can reach us by dialing 611 directly from your PureTalk device or by calling (877) 820-7873. - A.M.

Hi, Paul! Thank you for the fantastic feedback! We’re thrilled to hear you had reliable coverage during your travels from Kentucky to New York.

If you know anyone else looking for dependable service, don't forget that our Referral Program offers a $50 credit to your account for every successful referral. Learn more at puretalk.com/customer-referral-program.

We truly appreciate your business and are happy to have you with us!- A.M.

Hello, Richard! We sincerely apologize for the frustration you’ve experienced with our billing and support. This isn't the level of service we strive for, and it’s clear we missed the mark. We want to make this right. Please reach out to us directly through our Contact Form at https://www.puretalk.com/contact. Your feedback is vital in helping us improve, and we appreciate your patience. - A.M.

Hi, Charlie! We’re so glad you’re loving the savings! It’s wonderful to hear that Joseph and Diane provided excellent support—we’ll be sure to pass along your kind words to them. Thanks for choosing PureTalk and for being part of the family! - A.M.

Hi, Steve! We’re so happy to hear you’re loving the service and our US-based team!

Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.

Thank you for being part of the PureTalk family! - A.M.

Hello, B! We're sorry to hear you're unsatisfied with your phone. We want to ensure you have the reliable, secure service you deserve. Please contact us at 611 from your PureTalk device or (877) 820-7873 so we can assist you with some alternative options. - A.M.

Hi, Ken! Thank you so much for your kind feedback! Our team strives to provide the best possible support at a price that makes sense, and we're thrilled to hear we met your expectations.

As a way of saying thanks for being a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hi, Owen! Thank you for the wonderful feedback! Our team prioritizes excellent customer service above all else, and we’re glad to know we hit the mark for you. We value your business and are proud to have you as a PureTalk customer. - A.M.

Hello, Tom! We're so sorry for the technical issues during your recent calls. That’s definitely not the experience we want you to have. Thank you for your patience while dealing with that—we’re currently looking into our phone lines to make sure this doesn't happen again.- A.M.

Hello! It's fantastic to hear you're receiving excellent coverage and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hello, Ann! We are truly sorry for the difficulties you and your daughter experienced with your accounts. We understand your frustration and sincerely apologize for the inconvenience.

We can confirm that your daughter spoke with our Customer Service team on 12/24/25, and your accounts have now been successfully merged. If she wishes to separate the accounts in the future, please have her reach out to us, and we will be happy to assist. Thank you for your patience and for helping us improve our service. - A.M.

Hi, Kevin! It's great to hear you're enjoying our service and excellent customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Tibs! We’re very sorry to hear that your experience with our service and support hasn't met your expectations. We know how frustrating it is when your connection doesn't keep up with your needs.

Please note that after reaching your plan's high-speed data limit, speeds transition to 256 kbps. If you haven't reached your limit yet, we recommend the following steps to boost your connection:

2. Resetting the network settings can often clear up lingering connectivity issues. You can find a step-by-step guide at puretalk.com/data.

We appreciate your feedback as we work to improve. - A.M.

Hi, Carl! It’s so wonderful to hear that you’re enjoying the service! We are thrilled that our support team could provide such a positive experience for you.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hi, Kyle! We’re so happy to hear you’re having a great experience! Providing top-tier support is what we aim for every day, and knowing we hit the mark for you made our team’s day. Thanks for being part of the PureTalk family! - A.M.

Hello, Darrel! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Sheila! That is so wonderful to hear! We know how important it is to stay connected when you're off the beaten path, so we’re thrilled that your coverage is holding strong. It’s also great to know our support team took good care of you—we'll be sure to share your kind words with them. Thanks for choosing PureTalk! - A.M.

Hello, Robert! We're happy to hear you're enjoying your PureTalk plan. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Tatjana! It's fantastic to hear you're enjoying our service and receiving excellent customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Jane! We’re so glad to hear your transition was seamless! There’s nothing we love more than knowing our team hit the mark for you. Thank you for choosing PureTalk and for your positive feedback! - A.M.

Hi, Diane! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, John! That's wonderful news! We're delighted to hear your son is enjoying our service, and we're thrilled to welcome your line to the PureTalk family.

To add a new line to your account, please log into your portal at https://www.puretalk.com/account/login and select the Plan tab.

Thank you again for choosing PureTalk. We truly appreciate your business! - A.M.

Hi, Margaret! That's fantastic to hear that Shaiwahnna provided you with an amazing customer service experience!

We love recognizing our top-performing agents. We will ensure this feedback is shared directly with her and our leadership team.

Thank you for being a valued PureTalk customer! - A.M.

Hello, Cynthia! We sincerely apologize for the frustrating service issues you are experiencing. We understand how disruptive unreliable coverage can be. Coverage can differ and may be affected by local terrain and buildings.

We are fully committed to getting this resolved for you. An agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.

Please ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hello, Alan! We sincerely apologize that our international calling plan has not met your expectations, and we are especially sorry to hear you're experiencing issues with your voicemail service. We understand how frustrating it is when these critical services don't work correctly.

To get your voicemail working immediately, please call our Technical Support Team at (770) 818-3918. They are ready to walk you through the troubleshooting steps.

We have also noted your feedback regarding the international calling plan and will ensure it is forwarded to our team. Your satisfaction is our top priority.

Thank you for bringing this to our attention. - A.M.

Hi, Kim! It's fantastic to hear you're enjoying our US-based customer support and that Jessica provided an excellent customer service experience! Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hi, LuAnn! We understand that experiencing difficulties transferring your phone number can be frustrating. We are truly sorry for the initial inconvenience this caused.

However, we are thrilled to hear that our Customer Service team was able to assist you! We strive to make every part of your experience smooth, and your positive feedback on our team is greatly appreciated.

Thank you for being a valued PureTalk customer. We appreciate your business and your patience. - A.M.

Hi, Tony! We're thrilled you're enjoying our service and US-based customer support! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hello, Scott! It's wonderful to hear that your transfer to PureTalk was seamless! We understand that having a reliable visual voicemail feature is important, and we sincerely apologize that we cannot guarantee its functionality on all Android devices.

Currently, we can only confirm and guarantee support for the visual voicemail feature on iPhone 6S and newer models. The wide variety of Android devices and their custom software can sometimes cause compatibility issues.

We appreciate you sharing this feedback; it's essential for us as we continue to work on enhancing the PureTalk experience. - A.M.

Hi, Patrick! That is wonderful to hear! We're glad our support team transferred your line quickly and efficiently and delivered the high level of customer service you deserve. Thank you for your continued loyalty and for being a valued PureTalk customer. We value your business! - A.M.

Hello, Joseph! We are pleased to announce that existing customers are welcome to request an upgrade to our $29.95 promotional plan.

To request an upgrade to this plan, please contact our Customer Service department. You can reach us by dialing 611 directly from your PureTalk device or by calling (877) 820-7873.

Due to the overwhelming number of upgrade requests from existing customers, our dedicated team requires some time to review each account thoroughly. Please be aware that it may take up to 30 calendar days for us to review your account details and confirm if we can approve the upgrade to the promotional offer.

Thank you once again for your feedback, which is crucial in helping us enhance the overall PureTalk experience. - A.M.

Hello! We sincerely apologize for any miscommunication regarding phone compatibility.

Both the Samsung Galaxy S22 Plus and the S21 FE are fully compatible with our network for standard calling, texting, and data. However, we cannot guarantee full support for advanced features like Wi-Fi Calling on these specific models.

We understand your frustration and deeply regret any inconvenience this lack of guaranteed feature support has caused. Your feedback is extremely valuable to us, and we appreciate you bringing this to our attention, as it directly helps us improve the overall PureTalk experience. - A.M.

Hi, DeWayne! We're happy to hear you're enjoying our US-based customer support!

We understand that a throttled speed can be frustrating. Once you reach your plan's high-speed data limit, the speed slows to 256 kbps for the remainder of your billing cycle. We apologize for any inconvenience this may cause.

To help you monitor your usage and manage your plan, you can log into your customer portal at https://www.puretalk.com/account/login and select the Plan tab.

Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hello, Cam! We've reviewed your account to clarify your monthly charge.

During your initial order, you received a 50% discount for your first month of service. After that first month, your plan increased to our standard price of $35.00 a month plus applicable taxes and fees.

You have also added the following features to your line:

$4.99 Identity Protection Plan

You can view a detailed breakdown of your monthly invoice by logging into your portal at: https://www.puretalk.com/account/login. Once logged in, simply select the Billing tab, scroll to Transactions, and select the paper icon next to the desired month.

Thank you again for your business! - A.M.

Hi, Roger! It’s wonderful to hear that our customer support agent was able to assist you smoothly with your phone transfer and that you had an excellent customer service experience. Thank you for taking the time to share your feedback—it helps us ensure this remains our top priority! We truly value your business as a PureTalk customer. - A.M.

Hello, Tyler! First and foremost, we want to express our sincere gratitude for your service.

We are truly sorry to learn about the frustrating experience you have had with our service and the poor customer support you received. Please accept our deepest apologies; this is certainly not the level of service we strive to provide.

We are fully committed to resolving your issue. A dedicated agent will be reaching out to you shortly to provide personalized assistance.

While you wait for the agent to connect with you, we recommend trying the following two troubleshooting steps, as they often resolve common service optimization issues:

1. Ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

2. Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you again for bringing this to our attention. Your feedback is valuable and essential to our continuous commitment to service improvement. - A.M.

Hi, Lance! We're thrilled you're enjoying our service and saving $30 a month! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Vanessa! Thank you so much for this wonderful feedback! We're delighted to hear that Andreya provided you with an amazing customer service experience.

We will share your comments with Andreya and our leadership team—we love recognizing our top-performing agents.

We appreciate your business and thank you for being a valued PureTalk customer! - A.M.

Hi, Doug! We're thrilled our team was able to get your text messaging issue resolved quickly. Delivering fast, helpful support is what we aim for. Thank you for sharing your feedback and for being a valued PureTalk customer! - A.M.

Hello, Mike! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.

We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Carole! We're delighted to hear that our customer support team successfully assisted you with your plan adjustment. Providing excellent and effective support is a top priority, and we are glad we could deliver.

Thank you for sharing your positive experience and for being a valued PureTalk customer. We appreciate your business! - A.M.

Hello, James! We apologize that your recent experience has been frustrating. We understand the importance of getting the best value, and appreciate you reaching out about the $29.95 for Life plan.

We have confirmed that your plan upgrade request has been successfully submitted.

Due to the extremely high volume of existing customer upgrade requests for this popular offer, our dedicated team is reviewing each account individually to ensure eligibility. Please allow up to 30 calendar days for us to complete this review and confirm the upgrade status on your account.

Your patience during this period is genuinely appreciated.

Currently, our operating hours are Monday – Friday from 08:00 AM to 10:00 PM EST and Saturday & Sunday from 10:00 AM to 07:00 PM EST. Our Support Team is also available through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat.

Thank you for bringing this to our attention. Your feedback is vital for our continuous improvement. - A.M.

Hello, Thomas! We apologize for the inconvenience and difficulty you experienced during the process of switching your service to PureTalk.

Your Caller ID should display as Wireless Caller followed by your phone number. For assistance with your Called ID, you may call our Technical Support team at (770) 818-3918.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Sheryl! We sincerely apologize that your experience with PureTalk has been less than optimal. We want to help resolve your issues and get you back to enjoying your service!

To help reduce the risk of overheating, reduce screen brightness, turn off unused features like Bluetooth and GPS, and close background apps. Avoid direct sunlight, remove the phone case, and charge on a cool, hard surface.

You may log into your portal at https://www.puretalk.com/account/login and select the Profile tab to change your bill date. Please note that the Change Bill Date option will not appear if you have a past due payment. Once your payment has been successfully processed, you will be able to change the date.

If you require technical support for your phone or service, please call our Technical Support team at (770) 818-3918.

Thank you again for your valuable feedback—it is crucial for helping us improve the PureTalk experience. - A.M.

Hello, PJ! Thank you for your service! We're delighted to hear that you're receiving excellent coverage and customer support. Your feedback is truly valued, and we appreciate you being a loyal PureTalk customer! - A.M.

Hi, Bob! It's great to hear you're enjoying our service and our US-based customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hi, Steven! We sincerely apologize that our current international roaming plan wasn't the right fit for your travel needs. However, we're thrilled to hear that our support team provided you with an excellent experience—that’s exactly what we aim for! Thank you for taking the time to share this valuable feedback with us. It helps us understand where we need to improve our offerings. We truly appreciate you being a valued PureTalk customer! - A.M.

Hi, Mark! That's wonderful to hear! Providing excellent customer service is what we strive for, and knowing we achieved that for you is the best feedback we can receive. Thank you for sharing your experience and for being a valued PureTalk customer—we truly appreciate your business! - A.M.

Hello, Dave! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Michael! We are delighted to hear you are receiving excellent coverage and exceptional customer support! Thank you for your valuable feedback, and thank you for being a valued PureTalk customer. We truly appreciate your business! - A.M.

Hello, John! We completely understand how frustrating it is when a device issue isn't resolved quickly, and we sincerely apologize that our customer support team was unable to assist you effectively. That is not the level of service we aim to provide.

For hardware-related issues, the device's manufacturer is truly the expert best equipped to handle diagnosis, repair, and replacement under warranty.

If you have the Allstate Device Protection Plan, you can file a claim through SquareTrade at https://www.squaretrade.com/gethelp/. They are authorized to assist with repairs or process a replacement device, if eligible.

Thank you for taking the time to provide this valuable feedback. We are using your input to improve our service. - A.M.

Hello, Ruth! We are truly sorry for the disappointing start to your PureTalk service. It is unacceptable that you did not receive a SIM card with your initial order, and we sincerely apologize for any lack of clarity regarding your monthly service cost. We understand how important it is to get the best value.

To resolve your account issues and ensure you are receiving all available discounts, please contact our Customer Service department by dialing 611 from a PureTalk device or calling (877) 820-7873. Our agents are standing by to review your account details and help you.

Thank you for your valuable feedback, which helps us continuously improve the PureTalk customer experience. - A.M.

Hi, Lisa! We're thrilled to hear you're enjoying our service and customer support. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.

Hello, Joe! We understand how important it is to get the best value for your mobile service.

Please call our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873 to submit your request to change to the $29.95 plan.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hi, Kimberly! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi Lisa! We are thrilled that you are very happy you switched to PureTalk, especially since you are enjoying a lower monthly bill and have been encouraging family and friends to join us! We truly appreciate you spreading the word.

We appreciate your feedback regarding the voicemail system. It has been shared with the proper teams for consideration. -M.S.

Hello David! Thank you so much for taking the time to share your five-star experience and for singling out Kenya from our Technical Support team. We are incredibly proud to hear that she provided such outstanding assistance!

Dealing with static and breakup issues can be frustrating, and we are thrilled that Kenya was able to walk you through the fix step-by-step and resolve the issue on both of your phones.

We will certainly be sharing your kind words and recommendation with her and her management team!

Thank you again for your loyalty and for letting us know about your exceptional support experience. -M.S.