PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,971,908 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 14, 2026
I find Puretalk reasonable for the price. And the coverage is comparable to other major carriers.
Hi, Paul! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Aug. 13, 2026
After receiving an email about my service on one of three phones. I called Pure Talk, and my appreciation for good customer service was again excellent. The wait time to speak to a representative was less than a minute. The young lady was so fun to talk to while she was looking into my account. There was a little time waiting for technical support, so we talked like old friends. The issue was resolved right then, and I'm a very satisfied customer of almost two years. What are y’all waiting for? Make the switch!
Hello Dennis! We're so happy to hear that your issue was resolved quickly and that you enjoyed chatting with our team. Having you as a customer for almost two years means the world to us. Thanks for recommending us to others! -M.S.
Reviewed Aug. 12, 2026
Absolute junk! I bought the best plan available. No throttling back on the 5G? Yeah right! Can’t do anything! It took me 10 minutes just to open the email for the verification code for this site! Most definitely going to AT&T, Boost Mobile, whoever but I am out of here!!
Hello DeWayne! We are so sorry for the inconvenience caused by slow data speeds! We’d love to help clarify how our data plans work: once your plan's allotted high-speed data is used, data automatically slows down until your next successful billing date.
If you need high-speed data before your next cycle, you can always purchase a 2GB top-up or upgrade your plan anytime. We really appreciate your feedback as we continuously work to refine the PureTalk experience. -M.S.
Reviewed Aug. 11, 2026
They have great customer service and offer identity theft and device protection. I end up paying around $80 a month for unlimited everything plus the identity and device protection. They are very patient and one man even waited for to answer another call and was still there when I got back.
Hello, Ahavah! It's wonderful to hear you're getting great customer support and the protection you deserve at an affordable rate! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Aug. 11, 2026
We have been extremely happy with our service. The transition was flawless. We have shared our experience with others and hope they will join as well. Our bill is about $40.00 less a month and the service is great!
Hello, Teresa! We're thrilled you had a smooth transition and are saving $40 a month! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 10, 2026
I am waiting on a sim card. I'm a new customer. The port link on the Puretalk website does not work. I tried the chat & 'they' do not have access to my account. I said I didn't need access to my account.. just tell me where the link is because the only one I see doesn't work. I was told to call. Can't, my phone was stolen. She tells me to call puretalk. Can't, my phone was stolen. Could she refer me to somebody who knows about the website. No. Okay, where do I leave a review? (At this point, I'm second guessing my decision to move to pure talk... If they can't manage their own website, what is the phone service going to be like?) She asked me if I needed assistance with anything else. I copied & pasted: where do I leave a review? No response. Things are not looking good here.
Hello! We are so sorry for the frustrating support experience you had—this is definitely not how we aim to treat our customers.
Once your SIM card arrives, head to puretalk.com/activate/start to begin.
Before you start, gather your current carrier's account number, transfer PIN, account holder name, and billing address.
Transfers take 1–72 business hours. Please keep your current SIM in your phone and do not cancel your old plan until we email you to confirm the transfer is complete.
If you have any questions or concerns, please don't hesitate to email us directly at info@puretalk.com. - A.M.
Reviewed Aug. 10, 2026
I just signed up for Puretalk, and I am very satisfied with my phone service and especially the customer service that I received. I talked to at least four representatives in the process of signing up and getting my service transferred. All representatives were stationed in the US and it was easy to communicate with them—which is refreshing. All were able to help me with any issues I had.
Hi, Mark! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed Aug. 9, 2026
So ridiculously nice to talk to a person and not waste valuable time trying to skirt the AI runaround.
Hello Jay! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Aug. 9, 2026
The Customer Service/Technical support representatives are TOP NOTCH. They didn't shirk their answers. I was provided clear, concise information and directions. Each person I spoke with provided DUE DILIGENCE, patience and were very EASY to UNDERSTAND.
Hello Penny! We are thrilled to hear that our customer service and technical support teams provided the clear, direct, and patient assistance you deserve. We take great pride in our team’s diligence and clear communication, so knowing that every person you spoke with met that high standard truly means the world to us. Thank you for choosing PureTalk and for being such a valued part of our family! -M.S.
Reviewed Aug. 7, 2026
Really nice people, the associates that I worked with were friendly, caring, and personable.
Hi Ron! Providing warm, personable, and genuinely caring service is always our goal. We’re thrilled that our team took such great care of you, and we truly appreciate you being part of the PureTalk family! -M.S.
Reviewed Aug. 6, 2026
They were awesome in solving the problems. They were particularly patient.
Hello Reginald! We're delighted to hear our support team provided the patient, helpful service you deserve. We appreciate your kind words and are always here if you ever need assistance in the future! -M.S.
Reviewed Aug. 6, 2026
I've had Pure Talk for years and never had dropped Calls. The price is very reasonable compared to others. 5 star all the way. If you use this referral at the bottom you and I will receive a $50 credit- you won't regret it! **
Hi Debbie! We’re thrilled to hear that you’ve experienced years of dependable service and great savings with PureTalk. Referrals from happy customers like you are the highest compliment we can receive. We appreciate your continued support and loyalty! -M.S.
Reviewed Aug. 5, 2026
Very pleasant, friendly and reliable presentation.
Hello Karen! We are delighted to hear that you experienced friendly, pleasant, and reliable service with us. Providing dependable service with a warm touch is always our goal. Thank you for choosing PureTalk and for being a valued part of our family! -M.S.
Reviewed Aug. 5, 2026
It was not explained to me that our PureTalk contract did not provide coverage for our 2 phones to purchase an in-house package like the AT&T passport coverage at $10.00 per day while we are on vacation out of the U.S. Instead, we later learned that Pure Talk has a contract & outsources this to an antiquated firm wherein it will only let us purchase this coverage in $10.00 increments so that it would take approximately 25 minutes to enter 15 separate purchases of $10.00 each which causes our credit card being paused due to repetitive charges.
Hello Mike! We are so sorry to hear about the trouble you experienced with your international roaming while traveling. We know how important it is to stay connected when you are away from home, and we regret that our roaming options were not explained more thoroughly prior to your trip.
To help ensure a seamless experience for any future travel where Wi-Fi might not be available, we offer a couple of easy options. First, international roaming credits are automatically included with our $44.99 and above plans. You can easily upgrade your plan right before you travel to take advantage of these credits, and then downgrade back to your preferred tier once you return to the U.S. Second, you also have the option to purchase standalone international roaming credits in advance of your trip to cover your data and calling needs.
You can review complete details and plan options anytime by visiting https://www.puretalk.com/international-roaming.
We truly appreciate your feedback, as it helps us improve our customer experience and communication. Please let us know if you have any questions or if we can assist you with your account! -M.S.
Reviewed Aug. 5, 2026
I am a longtime AT&T customer. But sadly, the customer service there has become increasingly difficult to navigate. I made the decision to switch to PureTalk with a little bit of trepidation because I’ve had the same service for decades. However, every single person I spoke to at PureTalk during the process, was kind, considerate, efficient, and got the job done. I did not spend long hours waiting on hold or waiting for a callback. I’ve just started the service so I don’t know for sure how it will work for me, but if it’s anything near to the service, I’ve received so far I know I will be very happy. And the price was much better too.
Hello Kathryn! We know how daunting it can be to switch services after decades with another carrier, so we are absolutely honored that you chose to switch to PureTalk. We’re thrilled to hear that our team made your transition smooth, efficient, and hassle-free, without long hold times! Providing exceptional customer service at a great value is what we strive for every day, and we're confident your coverage will serve you just as well as our support team has. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Aug. 3, 2026
The jury is still out. Even though I want to support the Pure Talk mission and focus, the service at my home is quite "spotty". I have a hard time picking up the Daily Wire programs which used to come in very easily. Any suggestions?
Hello Gary! We regret to hear you're receiving a poor signal! Please accept our apologies for this inconvenience. Be sure your device uses the latest software and carrier updates by connecting to Wi-Fi and going to Settings > Software Update or Settings > General > Software Update. Your network settings may need to be reset. For instructions, visit www.puretalk.com/data. If you have additional questions or concerns, please let us know. You may contact our Technical Support team by dialing 770-818-3918 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Aug. 3, 2026
Great customer service. Rep handled my situation quickly even though it wasn’t her fault.
Wow, Corey! We're happy to hear you're enjoying your PureTalk service and received excellent assistance from our team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 31, 2026
Great! Friendly and professional... Everything hard to find these days when you're normally left pushing buttons for services! You get real human beings who care!! Such a relief! My problem was solved within minutes. Thanks again.
Hello Cindy! We're pleased to hear you're enjoying your PureTalk service and received excellent assistance from our US-based Customer Service team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 31, 2026
Very Good customer service! Take care of anything I call about with a question.
Hello Joey! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 30, 2026
Switched from ATT. Far superior quality and price. Always get a human on the phone when I need someone. The transfer was easy and quick from ATT. I recommend family and friends to switch to Pure Talk.
Wow, Graden! It's excellent to hear you're enjoying your PureTalk service and our low plan prices! Thank you for your feedback and for being a valued PureTalk customer. We truly appreciate your business! -M.S.
Reviewed July 30, 2026
Dominique & Tonya both got us over the finish line transferring my wife's phone from Verizon to PT. Made it simple! Thank you
Hi Thomas! We're delighted to hear that Dominique and Tonya were able to assist with the activation and transfer process! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 29, 2026
Great customer service. Live in a rural area and have usable signal most of the time. Recommend PureTalk to anyone. Give it a try and I think you’ll like it too.
Hello James! Thank you for taking the time to share your experience! We’re so glad to hear you’re enjoying great customer service and dependable signal in your area. We truly appreciate your recommendation and are so grateful to have you as a PureTalk customer! -M.S.
Reviewed July 29, 2026
Other than a very weak signal in areas I travel in, the new phone is performing as expected. When I have a good signal, response is fast. Thank you for your recent technical assistance to strengthen the signal I receive.
Hi Steve! Thank you for sharing your feedback with us! We are truly sorry to hear that you've experienced a weak signal in some areas, and we apologize for any inconvenience that has caused.
At the same time, we're so glad our Technical Support team was able to step in and help optimize your signal strength as much as possible. We truly appreciate your business and are so grateful to have you as a valued PureTalk customer! -M.S.
Reviewed July 28, 2026
Great service and very kind service professionals. So glad we switched 3 months ago. We are recommending PureTalk to others. We have really appreciated our the response from service agents during our first contact and then activating the service. They were easy to communicate with.
Hello Neal! Thank you so much for the kind words! We’re so glad to hear that your experience with our sales and activation teams was seamless and easy. Your feedback means the world to us, and we are so grateful to have you as a PureTalk customer! -M.S.
Reviewed July 28, 2026
Puretalk was an easy transition & any issue was promptly addressed. I started my cellphone service with T-Mobile in 2004. They addressed any issues I had & it was affordable until it wasn't. Their values shifted & were no longer in line with mine.
Hello, Dee! We're thrilled to hear you had a smooth transition! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed July 27, 2026
Pure Talk is competent but their inflexible attitude pervades easy use. One request I do not agree with inquiring me to nickname the card. I've never been required to do that and I resent it. I suggest you shop around other affordable phone plans before settling on this choice.
Hello, Richard! Nicknaming your payment card helps you quickly identify which card is set up for Autopay while keeping your full card details hidden and secure. We don't currently have an option to turn off this feature, but we really appreciate your feedback—it helps us make PureTalk better!
If you need help with anything else, feel free to give our Customer Service team a call by dialing 611 from your PureTalk phone or (877) 820-7873. - A.M.
Reviewed July 24, 2026
This is an excellent company. It uses AT&T towers and has pretty good cell coverage, good prices and great customer service. They also don’t outsource employment so when you call their support line, someone within the U.S. helps you.
Hi, Sarah! It's fantastic to hear you're getting excellent coverage and customer support while also taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 24, 2026
Outstanding folks to deal with! Excellent service! Spent 3 hours talking to computers with Verizon. Not a fun day!
Hi, Gene! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed July 23, 2026
We had 4 family members change from Att and all 4 have been nothing but frustrating trouble. We spent all day yesterday trying to get my sister connected to Pure Talk and last night she had no phone service at all. We have now been working on this all morning. We will see what happens. Sales staff is great but all others have been totally incompetent. I would and will switch companies as soon as I have the energy to attempt a change again
Hello, JoAnn! We’re so sorry for the ongoing activation issues you and your family have experienced—this is certainly not the smooth experience we aim to provide.
We want to get this resolved for you immediately. Please ask your sister to reach out through our Contact Form at puretalk.com/contact and mention your Consumer Affairs review so our team can prioritize this.
Thank you for bringing this to our attention so we can make things right. - A.M.
Reviewed July 22, 2026
Ever since I switched my phone from Verizon to Pure Talk, I have had issues with my texts and at times my coverage. All of my texts have the green bubble, instead of the blue, and people have told me they have not been getting my texts. When I made the switch to Pure Talk, I expected more customer service in the transition from a carrier (Verizon) that I was with for 22 years to Pure Talk. It would’ve been nice to have a knowledgeable person on the other line walking me through my settings and how to optimize the usage of my phone.
Hello, Chris! We sincerely apologize for the service trouble you’re experiencing—we know how frustrating that is. An agent will be in touch with you shortly, but in the meantime, trying these quick fixes might help get you reconnected:
Update your phone: Check Settings > Software Update (or General > Software Update) to ensure your software and carrier settings are up to date.
Reset network settings: Follow the guide at puretalk.com/data to reset your connectivity settings.
We appreciate your patience and will have someone reach out soon! - A.M.
Reviewed July 22, 2026
Pure Talk is a very professional and friendly service. They have very good rates and their service is always helpful.
Hi, Bob! It's fantastic to hear you're getting excellent service and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 19, 2026
I contact is PureTalk today and spoke to Enrique, and he was very professional and solved the problem I was having with my phones, and everything is OK now. I highly recommend this company. They are fantastic.
Hi Bob! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 18, 2026
PureTalk has always been great to us. We love the service and the rate for a multi-line service. And the Service Reps are always friendly, courteous and knowledgeable. We are lifelong PureTalk customers!!
Hi Steve! We're excited you're receiving excellent service since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Updated review: July 30, 2026
Heard from PureTalk. They seem to have fixed the problem.
Original Review: July 18, 2026
I am pretty much happy with the service EXCEPT I am not getting all my texts that I should. Almost every day I don't get texts sent to me that others get. It is very upsetting like not getting important mail! I would like to see phone companies treat texts as sacred and not pick and choose what they will allow to get through. I have been trying to speak to the company but have not yet. But don't see any excuse for texts being held back for ANY reason.
Hello Dallas! We regret to hear that you are having trouble receiving your text messages. Please accept our apologies for this inconvenience.
Please ensure your device uses the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data.
Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Technical Support department at 770-818-3918 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Reviewed July 17, 2026
As always the PureTalk phone contact was friendly and efficient. I have always found them helpful.
Hi Philip! We're thrilled to hear you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 16, 2026
I am so pleased with PureTalk and happy I switched. I had AT&T and, while the service was sufficient, the cost was out of control. Their constant rate increases just made it too expensive. So, I did some research and PureTalk offered a plan that was perfect for me and half the cost I was paying AT&T for the same service. Transferring my service was seamless and since changing carriers I have been more than satisfied with the service and the price. I would recommend them unconditionally, especially if you are on fixed income.
Hi Maria! We're delighted to hear you're enjoying your PureTalk service and saving money since switching! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed July 16, 2026
I now have better service at my rural home for less money so that's good. I have yet to figure out how to have voicemail, which I need. I do not have service anymore at our lake cabin and it is roaming where it was not before, not cool. I have been planning to call PureTalk about these issues but this survey came before I got to that.
Hello Afton! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data.
To set up your voicemail, press and hold the “1” key on your phone for 3 seconds. You may also dial your mobile phone number to connect to your voicemail service and press the * key once the greeting begins. Follow the voice prompts to choose a password and greeting. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Reviewed July 16, 2026
Latanya solved my problem quickly and politely. No complaints here.
Hi, Miguel! It's fantastic to know Latanya provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 15, 2026
Pure Talk is everything they claim and more! The price is unbelievable compared to Verizon, and Customer service was the best out there in my experience! From the very first call through activation of the new service, they went above and beyond my expectations! I highly recommend switching to Pure Talk! They helped with issues with Verizon by using 3-way calling! The BEST!
Hi, Tanya! We're thrilled to hear we exceeded your expectations! Delivering exceptional support and real value is what we aim for every day, and your feedback lets us know we’re on the right track.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed July 14, 2026
I have had PureTalk for about 6 months. When my husband passed, I discontinued his line and gave the phone to my grandson. That was two weeks ago. I asked if the phone was locked and was told, “No, PureTalk does not lock phones.” We brought with us, to PureTalk, two fully paid iPhones. We are now at two weeks. After many, many calls to PureTalk, every time being told they do not lock the phones, my grandson is still unable to connect with his Carrier because the phone is locked, and shows that in Settings. This is absolutely the most deceptive practice I have encountered, in an industry known for deceptive practices. At this point, my grandson has a fully functional iPhone $$$, that is useless for him. I checked my phone and it also shows “locked to Carrier.” I am with PureTalk! Please explain to me why this is, when PureTalk does not lock phones!
Hello, Judith! We are so sorry to hear about the trouble you’ve run into with your grandson's phone. We completely understand how frustrating this situation can be, and we sincerely apologize for the inconvenience.
To help clear things up: PureTalk does not lock devices to our network.
Here is how you can get this resolved:
Step 1: Reach out directly to the original carrier where the phone was purchased and ask them to unlock the device.Step 2: Once they unlock it, you'll be all set to contact the new carrier to start their service.
If you have any other questions or need a hand with anything else, please don't hesitate to contact our Customer Service team by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed July 14, 2026
For Gmail and text messages, it works fine. For Youtube and TikTok, service is unpredictable; often terminated after about one minute by a "no internet" message. Still, I'm reasonably happy with PureTalk because YT and TT are addictive, and this limits my time with them. And the price is lower than Verizon. (Sim card issue: I switched from Verizon on 5-6-26. As of today, 7-14-26, I'm still getting the message "Sim card is not from Verizon." Back in June, I tried removing the Sim card and reinstalling it. That didn't help. Tried calling Pure Talk tech support -- the phone rang endlessly, no one answered. From my viewpoint, this sim card thing is a minor issue, but it creates an overall negative impression of the company nonetheless. Is Verizon still "inside" my phone in some capacity, or is that just a fragmentary ghost of Verizon? Why after more than 2 months is the message still coming up?)
Hello, Conal! We are sorry to hear you are experiencing issues accessing certain applications over mobile data, and we appreciate you bringing this to our attention.
To help resolve this, please ensure that your applications are fully updated and that you have active high-speed data remaining on your line. You can easily view your current data balance by logging into your account portal at puretalk.com/account/login and selecting the Plan tab. Please note that once your high-speed data allotment is reached, speeds are reduced, which may temporarily impact streaming and data-heavy applications.
Additionally, if your device was originally purchased through Verizon, you may see a "SIM card is not from Verizon" notification. This message is triggered by pre-installed carrier software. Because this is embedded in the device's original firmware, we are unfortunately unable to remove or suppress it. We apologize for any confusion or inconvenience this may cause.
Your feedback is invaluable to us as we continuously work to improve the PureTalk experience. Please let us know if you have any further questions! - A.M.
Reviewed July 13, 2026
The tech and customer service folks are excellent. The network service is terrible. The network has kicked me out 2 times in the 1st 4 months of my service. I was with my previous carrier for 17 years and was NEVER kicked off the network. This is a terrible experience for someone in their 60s. I'm going back to my previous carrier.
Hello, Michelle! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
If you need further assistance, please don't hesitate to reach out to us. You may call our Technical Support team directly at (770) 818-3918. - A.M.
Reviewed July 13, 2026
I was told years ago when I was a salesman…”You’re as good as your last sale”. With that said, PureTalk is as good as my last experience. I received an email Saturday saying PT had difficulty getting paid that day… and warned that Sunday at 8:00 pm both my wife’s and my phones will be SHUT OFF… Then Sunday morning during church I receive a text warning me about the impending “cut-off”! So Sunday afternoon, I get online banking, charge “successful”, I call credit card… charge “approved”!
Now I call PT… she says, “I show it paid, sir” … “Why then am I getting “final chance” warnings, how about a thank you, sorry we sent rude “pay up” message?” Of course she said, “I’ll bring it up at our next meeting…” Sure you will. I have NEVER called for service after the first day…which was 5+/- years ago. “Veteran owned” now means about as much as ** treme Pick-Up trucks or X-treem Razors 15 years ago. I buy PureTalk because of their politics, conservative views/values, however, I will NOT tolerate, poor or rudeness from anyone. Step carefully, PT.
Hello, Jeffery! We sincerely apologize for the email you received regarding your monthly payment. Our system will attempt to process a payment for seven days. Your account will not be at risk of deactivation until seven days have passed from the initial payment due date.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed July 11, 2026
Customer service was awesome, Wei informed me, clear speaking.
Hi, Barb! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 7, 2026
I have had several cell providers over the past 30 years. My current provider PureTalk, has by far given me more than 5-star service & support. They are by far the best I have had.
Hi, Dan! We're thrilled to hear you're enjoying our service! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 7, 2026
I have had Pure Talk for a couple months now and no problems with use, I was happy that an American company was able to provide service in a out in the sticks area like mine that is being monopolized by a certain V company. I'm not a heavy cellphone user but so far it has been reliable when I need to use it.
Hi, Christeffor! It's great to hear you're getting reliable coverage with PureTalk! Thank you for your feedback and for being a valued customer! We truly appreciate your business. - A.M.
Reviewed July 6, 2026
Excellent customer service. The agent was very thoughtful and patient in handling my issue. It's nice to have real customer service back when so many companies have replaced it with automated services.
Hi, Mark! It's wonderful to hear you're getting the excellent support you deserve. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed July 3, 2026
I had been with another carrier for about 15 years and never had any issues. I switched to Pure Talk because it was more affordable. I'm not sure what the root issue is, but I run out of data way quicker with this service and whenever watching YouTube, I get a lot of interruption from the spinning icon. I never needed Wi-Fi with my last service provider and never ran out of hotspot data. I'm very disappointed. Soon as I get my phone paid off, I'm returning to my previous provider. I don't watch TV and my phone is my entertainment.
Hello, Roberta! We’re sorry to hear you’re running out of data sooner than expected.
Once you reach your high-speed data limit for the month, your speeds will be slowed. Here are a few ways to manage your usage moving forward:
Check Your Usage: Log in to your account at puretalk.com/account/login and select the Plan tab to monitor your data usage.
Conserve Data: We recommend disabling background app usage and enabling Data Saver or Low Data Mode in your phone's settings.
If you need extra data or have any questions, we're here to help! Give our Customer Service team a call by dialing 611 from your PureTalk phone, or call us directly at (877) 820-7873. - A.M.
Reviewed July 3, 2026
Simply the Best cellular service I have ever had. Easy to call, and you always get a person. If you just have a question about your bill or you're having technical difficulties, someone is there to help. They are always nice while being extremely helpful. Very well priced as well. So very glad I switched to PureTalk.
Hi, Linda! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 3, 2026
Puretalk has save us a lot. Great plans. We have never had a problem with service. Customer service is always friendly and helpful. We have had puretalk for about 8 years.
Hi, Mary! It's wonderful to hear you're saving money and getting great support with us! Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 3, 2026
I do not remember ALL of their names but THANK YOU all for your help the last few days. I switched from an Android to an iPhone. I have been a faithful Samsung/android user since the dawn of time. But, I do not like the iPhone. Operations are so different. I believe I would be ok with a manual but apple does not provide a physical manual, and I am not calling or looking online every time I need to operate the iPhone. Who has time for that! The CS and IT dept at Puretalk have been phenomenal helping me and walking me through this phone. I have talked to so many people the last few days and received a request to review each one, but I have not had time. So, again, THANK YOU ALL!
I am always telling people about Puretalk and the great support received when I call. I left for a bit because my son was paying for my phone. When that always done, I switched right back to Puretalk. Overall, I love this company, the fact that it is American owned & operated, started by an American veteran, they use American CS, IT & Billing, which makes communication so easy. I very seldom drop calls. That only happens in deep rural areas with a lot of trees., but I have had that happen with a lot of other carriers, too. Puretalk does operate on AT&T towers, so coverage is great! Oh, let's not forget plans. I dare you to compare coverage to coverage. Puretalk comes in so much less for the same plans offered by AT&T, VERIZON, T MOBILE,, ALL OF THEM! I really don't know why people are afraid to switch. Yes, the company is smaller but it packs a BIG PACKAGE!
Hi, Terry! We are thrilled to hear that you had an excellent experience with our support teams, and we're so glad you are enjoying your savings and reliable coverage! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed July 2, 2026
I have had pure talk for 4 years and have had great service and data. They have wonderful customer service and great prices!
Hi, Amber! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable plan! Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 2, 2026
Excellent customer service! Very patient customer service employees for those of us who are not tech savvy! Very happy with the years we've used Pure talk!
Hi, Joni! We're thrilled you're getting the excellent support you deserve! Thank you for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Reviewed June 29, 2026
You guys screwed up my initial order, badly. It took me hours and hours to resolve. My monthly quote was $76 and now I see you're billing me $90. I've tried numerous times to register online and every time I get "transmission error". Not impressed and thinking of going back to my old carrier.
Hello, Julie! We're truly sorry to hear about the mix-up with your initial order. We sincerely apologize for the frustration this has caused you.
Please don't hesitate to call our Customer Service department at (877) 820-7873. We'll be happy to take a look at your monthly total and assist with registering your online portal.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed June 29, 2026
I like what you stand for, the things you support, and the fact that you are an American company, but I was very disappointed with my experience traveling internationally. I switch to you from Verizon for the very things I mentioned above, not because you're saving me significant money. The cost of my plan is only a few dollars different. However, with my Verizon plan I could have paid $100 on my recent trip to Europe and would have had unlimited use of my phone. With PureTalk I ended up paying $103.14 and that did not even get me through the 9 days I was in Europe. I am very disappointed about that and that you do not have other options for better coverage when traveling internationally.
Hello, Dave! We are so sorry to hear that our international roaming service let you down on your trip. We know how stressful it is to deal with connectivity issues or unexpected costs when you're away from home, and we sincerely apologize for the frustration this caused. Thank you for letting us know—your feedback helps us pinpoint exactly where we need to improve. - A.M.
Reviewed June 27, 2026
Excellent service. I have not had any issues with my service since I switched from Verizon. Everytime I had to call, the customer service representative was polite, helpful, and a pleasure to talk with. Keep up the wonderful job, you all are Awesome.
Hi, Leon! We’re so thrilled to hear you’re getting the excellent service and support you deserve! Thank you for choosing PureTalk—we truly appreciate having you as part of our family. - A.M.
Reviewed June 26, 2026
Excellent service! I called to get a iPhone replacement for her very old iPhone. Very friendly and helpful lady. I called on their 611 dedicated phone number. Always enjoyed the ease of using their cellular line as I traveled across the country. My firm provided a cellphone with Verizon. It was horrible and purchased the PureTalk for nonbusiness use. Verizon is not as reliable so I got the PureTalk iPhone 17e. Pleased with the price, installment plan, and the memory increase.
Hi, Timothy! We are thrilled to hear that you're enjoying your new phone, excellent coverage, and support! Thank you so much for taking the time to share your feedback. We truly appreciate your business and are proud to have you as part of the PureTalk family. - A.M.
Reviewed June 24, 2026
I enjoyed the experience of competent tech support. The English-speaking people were very helpful. They told me how to navigate switching and setting up Pure Talk. I was afraid of the techy stuff but Pure Talk people made it easy.
Hi, Roger! It's wonderful to hear that our Technical Support team made your switch a breeze! We take pride in providing exceptional service, and we’re thrilled to know we hit the mark. Thank you for sharing your feedback and for choosing PureTalk. We truly appreciate your business! - A.M.
Reviewed June 22, 2026
I noticed no change of services after changing from AT&T to PureTalk except I now spend less than half the amount of my AT&T bill. I found AT&T very annoying and I'm glad to be rid of them. Thank you for your great service.
Hi, Paul! That is fantastic to hear! We love knowing we can deliver the same reliable service you expect at less than half the cost. Thank you for choosing PureTalk; we truly appreciate your business and look forward to serving you for a long time to come. - A.M.
Reviewed June 22, 2026
I'm so happy with PureTalk. I wish I had switched a long time ago! I will tell my family and friends they should switch too. If you switch, you will enjoy this company because they are honest with billing and the service is reliable.
Hi, Walter! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you so much for your feedback and for being a valued part of the PureTalk family. We truly appreciate you! - A.M.
Reviewed June 19, 2026
You won't be sorry. Easy to switch from Verizon, half the price now and I don't notice difference at all. Give it a try, you won't be sorry. You've got nothing to lose. Nothing to lose. Nothing to lose.
Hi, Emmette! We're so thrilled to hear that your switch was easy and that you're cutting your monthly bill in half! That is exactly what we love to hear.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk. - A.M.
Reviewed June 19, 2026
WORST EVER...Since cell phones were invented, I have used many Carriers. PURETALK by FAR is the WORST. Marketing Scam (Veteran Owned)... exploiting US Vets in believing in. Only RECENTLY have they "matched contributions", before that WE customer were "rounding UP" to pay for Veteran causes. Exploiting "VETRAN STATUS".
Tech Support... Are useless, have NO knowledge of, and, will read from a flow chart, and "guess" at solutions, often will disconnect if you vent frustration. Or simply tell you it's your phone, get a new one. Phone Insurance...Filing a claim is a NIGHTMARE. If you have to speak with a Rep., be prepared to speak Pakistani, and set aside a minimum of 1.5-2 hrs., with NO resolve.
Hello, Ron! Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience with our service, tech support, and claims process did not meet your expectations, and we take your concerns very seriously.
We would like to clarify a few points and offer a way to resolve these issues for you:
Our support for the military and veteran community is a core value, not a marketing tactic. We transitioned to a corporate matching model to increase our direct impact on these vital causes, ensuring our customers’ loyalty directly translates to meaningful support. We apologize if this came across as anything less than genuine.
Our goal is to provide clear, effective, and knowledgeable support. We train our teams to troubleshoot thoroughly, and it is never our standard to disconnect or dismiss a customer's frustrations. We are actively reviewing our technical support protocols and training to ensure a better experience.
We understand how stressful phone replacements can be. We work with third-party insurance administrators to handle claims, but we want that process to be as seamless as possible.
We want to make this right and have applied a free month of service credit to your account ($44.00).
If you have any further questions or need assistance with your claim, please contact our Customer Service department by dialing 611 from your PureTalk device or (877) 820-7873. - A.M.
Reviewed June 18, 2026
I signed up, they said my phone would work on Puretalk, after spending hours trying to get it to work, they said call spectrum to unlock it, after 2hours on the phone with spectrum, they said my s21 was unlocked, but sim wasn’t. They said get a pure talk SIM card and maybe it will work, but just maybe. I called pure talk and said I wanted to purchase a phone advertised for 8.33 a month and was informed it was new customers only, since I signed up a day and a half ago it would be double that amount, I said that’s crazy, the rep went to her supervisor who said I need to make Spectrum fix it. Very rotten service, when you hear Mark Levin sing their praises, just change the channel, I was truly screwed by this company.
Hello, Robert! This is definitely not the standard of service we strive to provide, and we sincerely apologize for the difficulties you encountered while trying to activate your phone.
To help clarify how our service works and ensure a smoother process moving forward, here are a few important details regarding device compatibility and promotion eligibility:
To utilize PureTalk service, your phone must be fully unlocked by your previous carrier.
We completely understand wanting to get the best deal on a new phone. To receive our instant phone discount, the following criteria must be met:
New Line & Port-In: You must add a new line of service while transferring (porting) an existing phone number.Plan Commitment: You must remain on a qualifying plan for 36 months with Autopay enabled.
Device Protection: You must agree to add a phone protection plan.
Please note: We are unfortunately unable to extend these specific promotional discounts to lines of service that are already active.
If you have any further questions or need assistance, please don't hesitate to reach out. You can contact our Customer Service department by dialing 611 from your PureTalk device or by calling us directly at (877) 820-7873. - A.M.
Reviewed June 17, 2026
I switched to PureTalk about 2 years ago after 10+ yrs with T-Mobile. We have 4 lines and have paid less but gotten more for our money. Never had any signal issues, and customer service is always American. So glad we took a chance and switched!
Hi, Dawn! We're thrilled to hear you're enjoying great coverage and support! Thank you so much for the feedback and for being a valued part of the PureTalk family. We truly appreciate your business!- A.M.
Reviewed June 17, 2026
We switched from another carrier we had for years whose fees just kept going up and up. Our son recommended this company and we are so happy with them the past 2 years. We have reception in places we didn’t have before and works well with our iPhones and Apple Watches.
Hi, Betty! We're thrilled to hear you're getting great coverage and enjoying the service! Thank you so much for the feedback and for being a loyal part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed June 17, 2026
I recently moved my phone service from the major phone service providers in the United States to PureTalk and boy let me tell what a GREAT move!! The transfer was not difficult at all. I was able to do it all online. I transferred over 3 phone lines and knocked my phone bill down from about $300 to $117 a month!!! What a deal!.. I am just upset that I didn’t make the move sooner.. I did have to contact customer service with help for one of my phone lines, the rep that helped me was super knowledgeable and helped me resolve my issue in under 5 mins … Definitely recommend this company!!!!
Hi, Elizabeth! It's wonderful to hear you're saving $183 a month by switching to PureTalk! It is great to know you're getting the service and customer support you deserve.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed June 15, 2026
Transition was easy and seamless! I love getting the same amount billed every month without any over-limit surprises. Only thing I don't understand is why most voice mail messages seem to go to my device, and occasionally a voice mail goes to my Pure Talk voicemail. Not sure why, and it isn't much of an inconvenience -- just curious.
Hi, Barbara! We're thrilled to hear you had a seamless transition to PureTalk! We’d love to look into your voicemail setup and figure out exactly why your messages are splitting up.
Please give our Technical Support team a call at (770) 818-3918, and we'll get this sorted out for you. Thank you for choosing PureTalk—we truly appreciate your business! - A.M.
Reviewed June 15, 2026
I have been with Pure Talk for several years now. Their service is great. Their plans are very affordable. I’m not sure why everyone doesn’t use them. Highly recommended.
Hi, John! We're thrilled to hear you're enjoying your service and taking advantage of our affordable plans! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 15, 2026
Transfer was great, but now I see we are signed up for device protection, an item I know I said I was not interested in having. Unfortunately, I have not been able to figure out how to remove this fee.
Hi, James! To cancel your device protection plan, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed June 15, 2026
I believe Pure talk is a good company. My problem is these low priced plans that they advertise basically have little to no data in them. I’ve started off with the lowest data plan. I since changed my plan twice bumping it up to higher data every time. I’m not asking for something for free. I’m just asking if they change your advertising. My next step will probably be going to consumer cellular and check out their plans.
Hello, Stephen! Running out of data sooner than expected can be frustrating. Rather than making any changes to your plan, try these quick tips to help stretch your monthly data:
Connect to Wi-Fi: Whenever you're at home, work, or a trusted public spot, switch over to Wi-Fi to keep your cellular data untouched.Turn on Data Saver: Enable Low Data Mode (iPhone) or Data Saver (Android) in your device settings to automatically restrict background data.
Restrict Background Apps: Prevent apps from refreshing, syncing, or downloading updates in the background when you aren't using them.
If you just need a little extra data to get you through the billing cycle without permanently upgrading your plan, you can easily buy a data top-up:
Log in to your PureTalk Account Portal at https://www.puretalk.com/account/login.Head over to the Add-Ons tab.
Select and purchase the data amount that works for you.
If you need help choosing the right plan or tracking your usage, reach out to our Customer Service team by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed June 11, 2026
Have had nothing but good things with PureTalk since I switched from Verizon after 20+ years! Your integrity of what the company stands for, how considerate customer service is and not trying to "sell" me something not necessary, as well as affordability - all wonderful! Thank you so much for a good company and service! God bless you all.
Hi, Doede! Providing top-tier customer service while keeping our plans affordable is exactly what we aim for. Thank you so much for the feedback and for being a part of the PureTalk family! - A.M.
Reviewed June 11, 2026
Pure Talk USA is a great cell phone company. I have had their service for years. Never had a problem, a great prices and the customer service is very helpful.
Hello, Kevin! Thank you so much for the wonderful feedback! We are thrilled to hear that you are enjoying our affordable plans and receiving excellent support. We truly appreciate your loyalty to PureTalk and look forward to serving you for years to come. - A.M.
Reviewed June 10, 2026
I had Pure Talk for more than 2 years now and have no issues. Any time I've called with a question they are very helpful and kind. Located in USA so no trouble understanding them either. Cost is the reason I came, service and cost is the reason I stay.
Hi, Melody! We're thrilled to hear you're loving our US-based support and saving money! Thank you for the wonderful feedback and for being a valued part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed June 3, 2026
Customer service is always on point. Technicians are very knowledgeable in all brands of phones and work with you to quickly resolve any issues.
Hi, Glenn! We're so thrilled to hear you're getting the excellent support you deserve! Thank you for your feedback and for being such a valued part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed June 3, 2026
I signed up. All customer service seemed good. Then the issues started with not being able to send MMS messages. I spent HOURS on the phone with various CSRs with still no resolution. I called again and asked for a supervisor. All I got was the run around saying that there was not one available. The CSR kept asking how they could help and asking what the problem was. It was like talking to a rock! How many times I explained it, how many times I said I was done with spending hours and days and now going on weeks without MMS, (which incidentally worked fine with my former provider).
FINALLY after raising my voice, the CSR said they would send my case to a level 2 and someone would get back to me. I asked when I could expect a call back. She again talked in circles about when I would hear back. I said, "Are we talking today, tomorrow, next week?" She replied that I should hear back the next day. Well it is now 24+ hours later and NOTHING!!!!! ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE. I'm ready to cancel the service!
Hello, John! We're so sorry you’re having trouble sending multimedia messages, and even more sorry that our previous support didn't meet your expectations. We want to make this right. We'll be sending you a private message shortly so we can securely gather your account details and fix this for you as quickly as possible. Thank you for your patience with us! - A.M.
Reviewed May 30, 2026
I recently switched my cell phone service to PureTalk. There were issues with one line that would not port. The customer service representatives that I got to work with were knowledgeable, patient, and worked directly with me and my previous carrier to manually port the number over. I couldn’t be more pleased.
Hi, Ron! We're thrilled to hear our support team was able to help get your number ported and provided an excellent customer experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed May 28, 2026
Totally Absolutely Terrific 100% Amazing Customer Service Every Time I Call PURE TALK! *5-STAR CUSTOMER SERVICE RATING!*
Hello, Scott! We're thrilled to hear you had such an excellent experience! Delivering top-tier customer service is what we strive for every day. Thank you so much for the 5-star rating and for being a valued part of the PureTalk family. We truly appreciate your support! - A.M.
Reviewed May 24, 2026
I had some questions about my account and foreign travel and Jessica answered my call. She was extremely friendly and helpful, answering all my questions and threw in some phone travel tips! Another plus... in America and spoke perfect English!
Hi, Reesa! It is so wonderful to hear that Jessica provided you with an amazing customer service experience! We love recognizing our top-performing team members, and we will be sure to share your kind words with her and our leadership team. Thank you so much for taking the time to share your feedback and for being a valued part of the PureTalk family! - A.M.
Reviewed May 23, 2026
I switched from one of the large cellphone carriers 2 years ago and have saved every month since. I have had no problems with cell service and an actual human is available by phone for account support.
Hi, Patrick! We're so glad you're loving the savings and our US-based customer support! Thank you for sharing your feedback and for being such a valued part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed May 22, 2026
The person was very pleasant and friendly with helping me with some questions I had about my new service with them.
Hi, Wayne! We're so glad our support team could help sort out your account questions! If anything else pops up, just let us know—we're always here to help. Thanks for being a part of the PureTalk family; we truly appreciate your business! - A.M.
Reviewed May 22, 2026
Pure Talk is by far the most excellent platform for Internet service and their Customer Service is above and beyond.
Hi, Deborah! That is fantastic to hear! We pride ourselves on providing top-notch service and customer support, so your feedback means the world to us. Thank you for being a valued part of the PureTalk family—we truly appreciate your business. - A.M.
Reviewed May 22, 2026
Very upset. Been a customer for a couple years. Never had an issue. I got my mom a phone last fall and she passed away in April. I called and informed them. They said ok. Weeks later I gave the phone to my adult son, he called. Transferred his old phone to hers, used it for 1 week, then it stopped working. Called everyday for 2 weeks and each day was told to call the following day, their system was down.
In the meantime my dead mom got a collection bill from PureTalk’s collection agency. We paid it, they received it, called again today, talked to 3 people and were told it is on the black list. I told them it was paid, they received the payment. Nope can’t turn it back on. I’m like what do you want? More days to process. I said, "It’s been 2 weeks. He’s been without a phone. We will go somewhere else." So to port his number out they couldn’t do that either because it’s on the blacklist. We will get him a new number and go somewhere else. Unbelievable. Do not recommend.
Hello, Myia! We are so sorry for the hassle you’ve experienced while trying to transfer your son’s line. We know how frustrating it is to deal with service interruptions, especially when you’re just trying to get things sorted for your family.
We’ve reviewed your account and confirmed that your payment was successfully processed through Carter-Young, and your financing agreement is now officially complete.
We have already submitted the request to remove the phone from the blacklist. This process usually takes up to 48 business hours to complete.
Thank you so much for your patience and understanding while we got this squared away for you. - A.M.
Reviewed May 22, 2026
Called Puretalk to buy an eSIM and port over a landline as a second phone number on my iPhone. As soon as I bought the eSIM and then ported over the number I gave it 72 hours as they requested. Now after two weeks, my number has not been activated. So for two weeks, I have no access to a phone number I had for 28 years. I call their Help line, and I keep getting people who do not know how to activate an eSIM. Frustrated and now completely NOT satisfied with Puretalk capabilities. I need help to get them to activate my line so I can get back to contacts. I had Puretalk already as my first phone line, but even being a current customer, I did not get any satisfaction or improved help from them. Each time I call back as they requested, I get people who do not know how to activate an eSim, as if it is the first time they have ever activated a new ported-over phone number.
Hello, Steven! We are so sorry to hear about the difficulties you encountered while activating your secondary line, and we sincerely apologize for the inconvenience.
After reviewing your account, we noted that we reached out on May 22nd to complete your eSIM activation, but weren't able to connect. We want to get this sorted out for you as quickly as possible, so a member of our team will be calling you shortly to finish the setup.
Thank you so much for your patience while we get this resolved. - A.M.
Reviewed May 21, 2026
I am so happy with my service, customer support and the price of my plan. A wonderful American based company. Wonderful.
Wow, Tonya! Thank you so much for your feedback! We're delighted to hear about your PureTalk experience, including your satisfaction with your service, customer support, and our affordable plan prices. Thank you for being a valued PureTalk customer! -M.S.
Reviewed May 20, 2026
I thought it was too good to be true but I was wrong. Service and support have been excellent. With the executions of some remote spots in the deserts of Arizona and a spot or two in the Rockies service was always reliable. I also like the billing being consistent. It would be nice if Spectrum was this reliable.
Hello Steven! It is wonderful to hear that you are receiving excellent service and support from us. We know how crucial reliable connectivity is, so we are glad to hear your experience has been overwhelmingly positive.
Regarding those couple of areas where you noticed a dip in coverage, signal strength can sometimes be affected by local terrain, buildings, or structural materials. We truly appreciate you bringing this to our attention.
Thank you so much for your valuable feedback and for being a part of PureTalk! -M.S.
Reviewed May 19, 2026
So far I haven’t had any problems with the carrier although, if I’m not near WiFi, my data is slow. That’s the only problem that I can think of, hell, I got my father on PureTalk. I don’t have any other problems, so this will have to do.
Hello John! We are so glad to hear that your overall PureTalk service is working well for you.
However, we completely understand how frustrating slow data can be. We would love to take a closer look at your device and line settings to make sure everything is optimized and running as fast as possible.
Keep an eye out for a private message from us shortly so we can help get this sorted out for you. Thank you so much for your feedback, and for being a valued part of PureTalk! -M.S.
Reviewed May 19, 2026
David in the Customer Service Dept. was knowledgeable and verified my suspicions about a scammer who left voicemail about a purchase for an iPhone17 that I didn’t make. Thanks!
Hi Tim! We're delighted to hear that David was able to assist you and confirm the text message in question was fraudulent. Thank you for being a PureTalk customer! -M.S.
Reviewed May 18, 2026
I haven't been so badly treated in years. Unless you live in the city, do NOT get Pure Untalk and Untext.
Hello, Al! Please accept our sincere apologies for the poor support you received. This is absolutely not our standard, and we want to make this right. Please feel free to send us a private message with further details of the issue you're experiencing and we'll gladly assist you. - A.M.
Reviewed May 17, 2026
I'm trying figure out why your network is down. Internal systems are down. Can't pay. Data is gone.
Hello! We recently experienced an internal system issue that may have temporarily impacted your service and online portal. We sincerely apologize for any inconvenience this may have caused.
Our systems are now fully restored, but if you are still experiencing issues or need further assistance, please contact our Customer Service team by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed May 15, 2026
I came from 30+ years of service w Verizon. The fellow service with them is impeccable but I wanted to go with a smaller, American company. I heard about you on the Jesse Kelly show. For the most part, the cell service is great. But there's a section on North Crossing, Eau Claire WI, where it's very spotty, and there's also a section between Blue Earth and Albert Lea, MN, where I travel to often to see family that is spotty. I would like to see that change. Otherwise it's awesome talking to people who speak fluent English and have an American accent. I had a hardship w bill pay and the rep worked w me.
Hello Lisa! We're glad to hear that you're enjoying your overall experience with PureTalk and have received excellent customer service.
In areas of poor coverage, service may be affected by terrain or local structures. Please be assured that we are always working to expand our network to ensure optimal service usage.
Thank you for your feedback and for being a valued PureTalk customer! -M.S.
Reviewed May 14, 2026
They sucks. It's cheaper but you get what you pay for. Takes forever to load anything. I have been try for 3 days to get ahold of someone online and phone. Apparently their system is down and they can't help you. My phone has never worked. Sometimes I can access my voicemails and sometimes they will delete all when I try and retrieve them. I have only had them for nine months and I am done. Best advice don't waste your money.
Hello, Julia! We’re really sorry for the frustration and inconvenience this has caused. We want to look into this and help get it fixed for you immediately.
Please keep an eye out for a private message from us shortly so we can gather your account details.
We appreciate your patience! - A.M.
Reviewed May 14, 2026
We've had PureTalk for about 2 years. Customer service is outstanding, rates are great and service in the US is good. However, we're purchased minutes for international trips twice and were told this is all we needed to do. Roaming uses the minutes, but no cellphone service is available except on WiFi. So purchasing minutes seems worthless. I would not recommend this service for international travel.
Hello, Susan! We are so sorry to hear that you were unable to use your international roaming service. We know how crucial it is to stay connected while traveling, and we sincerely apologize for the frustration and inconvenience this has caused.
To get your international roaming up and running, please ensure the following steps are completed on your device:
Update Your Device: Make sure your phone is running the latest software and carrier updates.
Enable Data Roaming: Check your phone's settings to ensure that "Data Roaming" is toggled on.
Check Your Balance: Ensure you have international roaming credits available on your line.
You can easily check your roaming balance by logging into your account portal at puretalk.com/account/login and selecting the Plan tab.
Thank you for bringing this to our attention. Your feedback is incredibly valuable to us as we work to continuously improve our service. - A.M.
Reviewed May 13, 2026
Overall good but 2 days with no access to your website while you do maintenance? Not acceptable. I needed to top off my data and had no way to do so. Better communication when such things are scheduled would be nice. Please do better.
Hello, Dennis! We sincerely apologize for the recent internal system issues. We completely understand your frustration and truly regret the inconvenience this caused you.
If you need further assistance with your account, please don't hesitate to reach out. You can call our Customer Service team by dialing 611 from your PureTalk device or directly at (877) 820-7873.
Thank you for sharing your feedback—it helps us continually improve the PureTalk experience. - A.M.
Reviewed May 10, 2026
Overall, I recommend PureTalk. We had some minor difficulties transitioning a few of our phones, but the US based support crew were exceptional. They got us squared away fairly quickly. The only reason I didn't rate them 5 stars was due to their overseas service. We travel to Europe and recently concluded our first trip using PureTalk. While PureTalk includes some overseas credits for talk and data, we didn't have coverage in many areas. Our primary communication method is texting, and it was disappointing how often our texts would not send. It was easier to wait until we had WiFi than to rely on PureTalk to connect with local providers. When we could connect, data credits were sucked up quick and this left us frustrated. This is the only area I think PureTalk could improve upon. Other than that, PureTalk provides great coverage in the US and exceptional customer service. We will not be going back to the big carriers!
Hello, Mark! It’s wonderful to know our customer service team provided the support you needed during your transition.
We're sorry to hear our international roaming didn’t hit the mark for you. We’re constantly working to level up our global coverage, so we really appreciate the honest feedback. Thanks for sticking with PureTalk—we’re happy to have you! - A.M.
Reviewed May 10, 2026
Always friendly and helpful when I call for customer service support! There has never been a time where a customer service agent has not helped resolve an issue. I like talking to a live agent for help.
Hi, Darin! We’re so glad to hear that our team has been taking great care of you! Providing excellent service is what we strive for, so your feedback really means a lot. Thank you for being part of the PureTalk family—we truly appreciate your support! - A.M.
Reviewed May 10, 2026
When my previous carrier was going increase my rate, I checked out PureTalk after hearing about them on Mike Rowe's podcast. Switching was a great decision! I've had wonderful customer service with a live human! Every person I have spoken to has been patient, kind, and in the United States. I had a lot of questions before switching and when I was locked out of my phone, they walked me through working with my previous carrier to rectify that situation. I recommend PureTalk to anyone who brings up the topic of cell service.
Hi, Lori! We are so happy to hear you’re enjoying the service and getting the support you deserve! Your satisfaction is exactly why we do what we do.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 9, 2026
All I can say at this time is, so far so good. No problems, coverage everywhere. No complications with anything. Certainly much better than Tracfone. Considered changing to Pure Talk after seeing the Mike Rowe commercials on TV. He's trustworthy.
Hello Frederick! Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your PureTalk service and experiencing reliable coverage. We truly appreciate your business and are proud to have you as a valued customer. -M.S.
Reviewed May 9, 2026
Every once in a while there's a great company you don't mind recommending to family and friends. This is it....
Hi, Ron! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed May 8, 2026
I'm never disappointed in anything I receive or purchase or anyone I talk to at PureTalk. Everyone's very knowledgeable but if they can't help you they transfer you to someone who can help you. I just had a session with Antoinisha, and she was awesome!
Hi, Elise! We’re so happy to hear this! Providing top-tier service is what we strive for every day, and it’s teammates like Antoinisha who truly bring that mission to life. We’ll be sure to pass your kind words along to her. Thanks for being part of the PureTalk family! - A.M.
Reviewed May 8, 2026
We have been very pleased with PureTalk service. We have had NO problems. Thank you for bringing PureTalk to our attention. We are very happy we changed to PureTalk and we plan to continue with PureTalk service.
Hi, Ann! It's great to hear you're enjoying our service! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed May 8, 2026
I had AT&T for years paying way too much. I switched to Pure Talk in 20 minutes. Excellent product, veteran friendly at 60% cheaper than AT&T.
Hi, Robert! We’re delighted that you’re enjoying the service and taking advantage of those 60% savings. We truly value your business and look forward to serving you for a long time to come. - A.M.
Reviewed May 6, 2026
Fortunately, I still have "land line" service so I am able to make calls using that service. Previously I was a Verizon Customer and did not have this level of unreliability. I do pay a lot less for cellular service with Pure Talk, but the risk of not being able to make calls is too high. Through my research, I have found that the closest ATT Tower is less than 5 miles away and the geography between these points is flat.
Hello, Albert! We're sorry to hear your service hasn’t been reliable lately. We know how frustrating it is to deal with dropped signals, and sincerely apologize for the trouble this has caused.
Signal strength can be tricky—local terrain, building materials, and even current network load can play a role. To make sure we get this fixed, one of our specialists will contact you shortly to look into your specific area.
In the meantime, these two steps often clear up common connection hiccups:
Check for Updates: Head to Settings > General > Software Update. Ensuring your device and carrier settings are current can significantly boost performance.
Refresh Your Network: Try a network reset. You can find a quick step-by-step guide here: puretalk.com/data. (Note: This will clear saved Wi-Fi passwords, so have those handy!)
We appreciate your patience while we look into this. We’ll be in touch soon. - A.M.
Reviewed May 6, 2026
We have been customers of Pure Talk from about five years and could not be more satisfied. Their coverage is second to none but their customer service is where they really shine. About a year ago they helped me recover phone messages from my mother who had passed away that are absolutely priceless. And just today we upgraded one of our phones that will arrive in just a couple of days. Their service reps are all Americans and we never have trouble understanding them. Outstanding company!
Hi, Heidi! It’s wonderful to hear that you’re enjoying reliable coverage and great support! We’re so grateful to have had you with us for so long—thank you for your continued loyalty. We truly appreciate your business! - A.M.
Reviewed May 5, 2026
If you just want to spend money, go with big carriers. PureTalk uses their towers but don't spend on advertising like the big guys do and their support is fantastic and HUMAN not ai so you get service fast with results! I called today and was helped quickly and professionally but Brittany and left with a sense of security due to her interaction.
Hi, Cathy! We are so happy to hear you're getting world-class support without the 'big wireless' price tag! It’s dedicated agents like Brittany who truly represent the heart of what we do. We’ll be sure to pass your kind words along to her. Thank you for choosing PureTalk—we’re proud to have you in the family! - A.M.
Reviewed May 5, 2026
When I first moved to PureTalk, I was informed I could use my phone as a hotspot for my business, as I did with Verizon. For three months, this proved true, then PureTalk, a subsidy of AT&T, decided I could no longer use this service. I got several different answers as to why, from I should have been 'grandfathered in," to "AT&T has never had this service." Had I known I was working with AT&T, I would have NEVER changed.
AT&T has extremely poor service in Montana; the service is extremely sub-par, therefore as a subsidiary of AT&T, PureTalk is no better. PureTalk claims a 5G service, however, I NEVER get better than LTE service 1(one) bar at best. The one thing PureTalk has going for it, is it is "cheep." Just remember the difference between cheep and inexpensive. PureTalk is CHEAP.
Hello, Wayne! We’re truly sorry to hear you’ve been having trouble with your hotspot and service quality. We know how frustrating it is to be disconnected when you need to get things done, and we’re here to help.
Your current plan includes 2GB of high-speed hotspot data, which allows you to share your connection with laptops or tablets.
While a Technical Support agent prepares to reach out to you, please try these quick fixes to see if we can get your signal boosted right now:
Update Your Device: Ensure your software is current. Go to Settings > General > Software Update.
Refresh Your Network: Sometimes the connection just needs a reset. You can find a guide on resetting your network settings here: puretalk.com/data.
Double-Check Settings: To ensure your hotspot is broadcast-ready, go to Settings > Personal Hotspot and toggle Allow Others to Join to ON.
An agent will be contacting you shortly to make sure everything is running smoothly. Thank you for your patience! - A.M.
Reviewed May 4, 2026
I am very pleased! Same coverage as my prior service, lower price. I know EXACTLY what my bill will be each month. Plus, this company's values align with mine and I very much value that. I recommend PureTalk to all my friends and family!
Hi, Michael! We’re thrilled to hear you’re enjoying the same reliable coverage at a fraction of the cost! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 4, 2026
PureTalk has by far the best customer service of any cell service! Within minutes, I always talk to an American in America that I can understand and resolve my issue or answer my questions in minutes. Where I live in Vermont service is spotty no matter what carrier you have, but paying less for more always makes sense. I am no longer wasting my time on automated/uneducated scripted tech calls. And even better, not wasting my money supporting destructive causes I don’t agree with. Thanks Pure Talk!!
Hi, Troy! Thank you for the kind words! We take great pride in our US-based customer service team and our commitment to keeping wireless affordable. It’s wonderful to have you as a PureTalk customer, and we look forward to serving you for a long time to come. - A.M.
Reviewed May 4, 2026
Pure Talk's friendly, domestic customer service made transferring existing service easy. Paying half the price of Verizon with no difference in service availability. I have tried changing service in the past to T-Mobile. They said it could be done, but after much delay and talking with service, they changed their verdict, saying it couldn't be done. Some keys on old phone stopped working, prompting me to seek a new phone and service. Refer a friend could be more intuitive.
Hi, Philip! It's fantastic to hear you're getting reliable coverage and great customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed May 2, 2026
Colton, Shelly, Zack were all very patient with me! Walked me right through it!! I am computer illiterate!! I had to make a second call next day to find out my phone had the old SIM card in it! Colton helped me with that! Now it works!! Thank You!!
Hi, Kimberly! We’re thrilled to hear our support team hit the mark for you! Thank you so much for the kind words and for being a part of the PureTalk family. We truly appreciate your business. - A.M.
Reviewed May 2, 2026
I couldn't be happier with the service and support. I definitely recommend.
Hi, Ken! It's great to hear you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 1, 2026
Updated on 05/17/2026: I wrote a previous review about Pure Talk not have any truly unlimited data plans. They wrote back, which you can see, but then hid my reply and have put my review under some sort of ‘resolution underway.’ That’s not true at all. I switched to T-Mobile, they have truly unlimited plans, and Pure Talk did absolutely nothing to help me.
Original Review: The rates are low, but they don't offer any unlimited plans. They call them unlimited but they slow down data to such an extreme that they low speed data is completely unusable. To have no truly unlimited plan on data is unreal. I travel for work and just have to keep paying for more and more data if I want to stay with this greedy company. Ugh!!! May every greedy company reap everything they put people through!
Hello, Candace! We completely understand how frustrating it is to run low on high-speed data when you need it most. We sincerely apologize for the inconvenience this has caused. While our current plans don’t feature an unlimited high-speed option, we want to make sure you’re getting the most out of your data.
To keep your speeds fast for longer, try these simple adjustments:
Connect to Wi-Fi: Whenever you’re at home or in the office, ensure your Wi-Fi is active to bypass your cellular data entirely.
Enable Data Saver: Most smartphones have a Data Saver (Android) or Low Data Mode (iPhone) in the settings that prevents apps from using data in the background.
Manage Background Apps: Many apps refresh content even when you aren't using them. Check your settings to restrict background data for non-essential apps.
You may monitor your data usage through your portal at https://www.puretalk.com/account/login by selecting the Plan tab.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed May 1, 2026
Great service. Please upgrade to the new offer unlimited talk text. Mike Rowe is such a good spokesperson for your products and DATA. Thanks. Mike Rowe is such an incredible spokesperson for so many products. Adding Puretalk is the feather in his cap!
Hi, Steve! We are thrilled to hear you’re enjoying the service! We love working with Mike Rowe to share our mission of providing affordable, reliable service. Thank you for being part of the PureTalk family; we really value your support! - A.M.
Reviewed April 30, 2026
I’ve had excellent experiences with Pure Talk. Reasonable price and with my location every other company has fallen short on coverage. I get 3 bars when I used to have to go outside and walk a ways to get even one bar. Appreciate the service
Wow, Dana! We're happy to hear you're enjoying your PureTalk service and receiving excellent signal. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 30, 2026
I have as good or better service than with ATT. We were thrown a bit by the changes in voicemail but quickly figured it out. I do miss ActiveArmor call screening service but it's so much less than we paid ATT, but I can live using the call block service on my Samsung phone.
Hello Katherine! It's great to hear you're enjoying your PureTalk service! While we do not offer spam-blocking services at this time, we are cooperating with the FCC in its efforts to combat spam calls. There may be third-party apps that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry here: https://www.donotcall.gov/. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 29, 2026
Lauren our Pure Talk representative was 5 stars, all the way. She was polite, patient, and very helpful. She’s fantastic!
Hi PJ! Hearing feedback like this is the best part of our day. Lauren is a valued member of our team, and we’re thrilled she provided the excellent service you deserve. Thank you for taking the time to recognize her hard work! -M.S.
Reviewed April 29, 2026
Thank you for such caring, patience, human interaction during my recent transfer. Unfortunately, I didn't keep good enough records of staff names that were so helpful in many ways. Everyone that I talked to answered my questions with knowledge, and patience. I am suggesting this carrier to my friends and family. Thank you! ☺️
Hello Lori! Transferring services can be a bit overwhelming, so we’re glad our team was able to guide you through it with patience. Even without the specific names, we’ll be sure to share your gratitude with the whole staff. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 29, 2026
Outstanding service, price, friendly customer service personnel. Good coverage.
Hi Rich! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 28, 2026
No waiting to talk to tech support. Very helpful.
Hi, Gail & Mary! We’re so glad to hear you had a seamless experience connecting with our team! Providing quick, reliable support is exactly what we strive for. Thank you for choosing PureTalk—we’re proud to have you with us! - A.M.
Reviewed April 26, 2026
So far so good. We did just start with the company. I’ll another review in 6 months.
Hi, Allena! We're so glad we're hitting the mark for you! If you ever need assistance, we're just a call away. Dial 611 from your PureTalk device or call (877) 820-7873. Thanks for choosing us! - A.M.
Reviewed April 25, 2026
I’ve been using PureTalk for over 6 months and very satisfied with the service. I did see a need to upgrade my data plan to avoid disruptions prior to end of month billing cycle.
Hi, Lalo! We’re so glad to hear you're enjoying the service! To keep an eye on your data, just log into your portal at https://www.puretalk.com/account/login and select the Plan tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed April 25, 2026
Called support to verify that transfer had taken place. Benjamin assisted me when WIFI calling couldn't be enabled on my Pixel 9A. I was being given a choice between Mint Mobile and PureTalk SIMs at every call attempt. He led me through erasing Mint Mobile eSim on my Google Pixel phone. WIFI calling was restored. Benjamin was extremely courteous, professional, and patient with this old man. Their reps have been nothing but helpful and kind at every call...I've made several to them. Thanks, PureTalk for my Veteran's Discount and recognizing my service!
Hi, Timothy! Thank you for sharing your experience! It’s wonderful to hear that Benjamin provided such exceptional support with your Wi-Fi Calling setup. We take great pride in our team, and your feedback will be shared directly with Benjamin and his managers as a shining example of great service. We truly appreciate your business and are proud to have you as a PureTalk customer. - A.M.
Reviewed April 24, 2026
I went from Verizon to Puretalk in January 2026, after speaking w/a few Puretalk folks. So far, I've NEVER lost service, never had a svc. problem and Puretalk hasn't clogged up my device with a lot of 'extras' (games, etc.) that I didn't ask for. EVERY time I've called, the first rep I've spoken with is knowledgeable enough to help me immediately, which is a HUGE plus in this day of 'auto' responses and fighting to get thru to get a question answered. We're switching my husband to Puretalk from AT&T SOON! :o)
Hi, Lauren! It's fantastic to hear you're receiving excellent coverage and customer support! You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to add a new line to your account. Thank you for being a valued PureTalk customer and for sharing your feedback with us! - A.M.
Reviewed April 24, 2026
I switched to Pure Talk to save money. The service has been great.
Hi, Debra! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 24, 2026
Each time I have had to contact Pure Talk, they have always been very helpful and very efficient. My issue has been resolved quickly. I do have to mention, they speak English! I also get great coverage with Pure Talk.
Hi, Diana! Thank you for the kind words! We pride ourselves on providing top-tier support and coverage, so it’s wonderful to know we’re hitting the mark for you.
As a thank you for your loyalty, we’d love to offer you a $50 account credit for every person you refer to us. You can find your unique referral link and more info here: puretalk.com/customer-referral-program.
We appreciate your business! - A.M.
Reviewed April 23, 2026
Time zone is off by 1 hour and I repeatedly tried to get it fixed. Not especially happy with the Company and I may go back to Xfinity. I never heard of a review needing to be longer before it is accepted!!!
Hello, Russell! We apologize for the incorrect timestamp on your voicemail. Our team is looking into this, and an agent will contact you shortly to resolve the issue. We appreciate your patience and your feedback as we work to improve our service. - A.M.
Reviewed April 23, 2026
April 23, 2026 I called the tech support number after having problems with my voice mail. Crystal, at the first level of support quickly decided my problem was bigger than her expertise and transferred me to the next level where I spoke with Chris. Chris did some troubleshooting, then told me to restart my phone and try again. I did, and the problem was fixed! Great service! Thank you Crystal and Chris!
Hello Rebecca! We're delighted to hear about the assistance both Crystal and Chris provided in getting your voicemail functioning again. Your feedback is greatly appreciated and will be shared with our leadership team, to ensure they both get the recognition they deserve. Thank you for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 23, 2026
I've had Pure Talk for a few years and never a complaint! I was with Verizon and paying 4 times what I am with Pure Talk and got none of the service satisfaction I do now! I recommend Pure Talk every chance I get.
Hi, Laurie! We’re so glad to hear you’re loving the service and those PureTalk savings! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 23, 2026
Best decision I have made by switching service to PureTalk from Verizon. Dropped my monthly payment by a lot. No hidden fees, no contract. And of course customer service is fantastic! It’s nice to talk to a person you can understand stand. I have plenty of data. In fact I will never use all the data that I have. No problems what so ever with pure talk plane and simple!
Hi, Jerry! It's fantastic to hear you're receiving excellent service and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Original Review: April 23, 2026
Updated on 05/01/2026: Thank you for your response—I genuinely appreciate the follow-up and the credit applied to my account. I also want to acknowledge the outreach attempts on April 24 and April 25; I did see those calls and was honestly impressed by the effort. (I've increased my rating from 1 to 3.) I did return the call on April 27 and spoke with Winnie. Unfortunately, she wasn’t able to assist and mentioned she needed a supervisor, which is consistent with my earlier experience on April 22. During that call, I spoke first with Amarhea, who was excellent and resolved my voicemail issue quickly—she was fantastic. My second call that day was with Aireahn regarding separating my 3111 line back onto its own phone. After an extended hold and checking with a supervisor, I was told this could not be done.
On April 27, Winnie advised she would submit a ticket to IT and that I would be contacted. As of now, I have not received any follow-up, and the issue remains unresolved. To clarify, my goal is simple: I would like the 3111 number placed back on its own device with the most basic plan available. I’ve even offered to have the line disconnected and re-added if that’s what it takes, but so far I’ve been told that isn’t possible.
I’ve now been working on resolving this for over a week, and it’s becoming increasingly frustrating. I’m not eager to change carriers again—I was with AT&T for over 30 years and moved to PureTalk based on a recommendation I trusted. Once my setup is working the way I need it, I’m very stable and tend to stay with a provider long-term. That’s why I would much prefer to resolve this quickly rather than start over elsewhere. If email is an option, I would welcome continuing communication that way so we can get this handled efficiently. Thank you again for your time and attention to this—I do appreciate the effort to make it right.
Original Review: I've only spoken with 2 representatives who were knowledgeable and seemed interested in their job. The others all sound like young girls who are barely awake, not at all interested in my concerns or their job, and not knowledgeable about the service. Many times, my signal gets so bad that I have to hang up and call the person back. I found out that is because even though Puretalk runs on AT&T lines, during busy times, the AT&T subscribers get priority, and Puretalk customers get slower data and inferior service. I joined 100% because of Mike Rowe's recommendation of you. He's always been right on other things, but wow, he sure got this one wrong. I'm so disappointed and canceling my service ASAP.
Hello, Lynda! We're truly sorry that we missed the mark—both with your service reliability and the support you received. This isn't the experience we want for you, and we’re taking immediate steps to fix it.
A dedicated specialist will reach out to you shortly to ensure this is resolved.
In the meantime, if you're able, please try these two quick steps to see if they stabilize your connection immediately:
Check for Updates: Ensure your device is running the latest software. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Refresh Network Settings: This often resolves connectivity problems. You can find a quick walkthrough for your specific device here: puretalk.com/data. Resetting network settings will disconnect you from saved Wi-Fi networks, so have your passwords handy!
Thank you for your patience while we get this right. Your feedback is being shared directly with our leadership team to ensure we improve our support standards. - A.M.
Reviewed April 23, 2026
Recently left one of the big boy cell providers and switched to PureTalk. Port over was easy and can now actually have a phone conversation at the house without calls dropping. Had an issue with texting pics and called their CS and was actually speaking with a live person in less than 2 minutes. Julie fielded the call, and after much effort, was able to resolve the issue. Best customer service I've EVER seen from a cell provider.
Hi, Mike! We’re thrilled to hear you’re enjoying reliable coverage and great support! It’s wonderful to know Julie was able to resolve that texting issue so quickly for you. We’ll be sure to share your kind words with her. Thank you for being part of the PureTalk family—we truly appreciate your business! - A.M.
Reviewed April 22, 2026
This is outstanding wireless service and customer service support great!! I would highly recommend PureTalk!!
Hi, Chrissy! We're thrilled you're enjoying our service and getting excellent customer support. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 22, 2026
When I was having trouble setting up voice mail, Nicole patiently walked me through the process, clearly explaining things that I couldn't find on the website. Voice mail may seem to be a bit complicated at first, yet I expect it to be better than that for my previous carrier. It's just a learning process like for anything new. I'm glad I switched to PureTalk. Great coverage, reasonable price.
Hi, Richard! We’re thrilled to hear that Nicole could assist you with your voicemail setup! Providing reliable coverage and expert support at a great value is exactly what we strive for. Thank you for the kind feedback and for being a part of the PureTalk family—we truly appreciate your business!- A.M.
Reviewed April 21, 2026
Very good service and prompt response when I called asking for help on setting up phone service and plans.
Hello Cyd! Thank you for your wonderful feedback about our service and efficient agents! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 19, 2026
No complaints about PureTalk actual service. We upgraded my wife's iPhone and got her an Apple Watch. Service is fine - no complaints as a carrier. BUT DO NOT BUY A PHONE FROM PURETALK IF THE TRADE-IN ALLOWANCE IS IMPORTANT TO YOU. PureTalk uses a company called Phobio to handle the trade ins. We followed instructions to mail in phone - 2 months later our $213 trade-in was reduced to $0 because they said (1) we were late sending it in (we weren't and had shipping receipt to prove), and (2) they said screen was broken - it was not, and (3) they said the phone was locked. They offered to throw away phone or return it to us. We got the phone returned. We brought it to ATT where our service formally was - they confirmed phone was unlocked. We contacted PureTalk and all they do is point you back to Phobio.
We re-contacted Phobia and they now tell us while we cannot get the $213 trade in as that offer expired - we can get into a "Direct Rebate" program and we would get $190 as an Amazon gift card. So we sent the phone back to them. Once again - we are told that our phone is broken and therefore we are only eligible for a $38 Amazon gift card. We have asked them to return the phone.
We have given up oh Phobio - and we are now filing a complaint with the State of Connecticut Attorney General's Office, Consumer Protection Division. PureTalk by the way offers Zero support and Zero help. The most they will do is give you a number for Phobio - but you will be on the phone with a customer service person for literally hours. They will sound sympathetic but offer no help to resolve the matter.
I also bought a phone - but i bought mine through Amazon and my trade-in came in the form of an Amazon gift card almost instantly. If Phobio made everything right, i would have added my phone to the PureTalk account. But that didn't happen - so now I will shop phone plans again and try elsewhere. Integrity is more important than being a couple of bucks cheaper.
Hello Bob! We sincerely appreciate you reaching out and sharing your concerns. We are truly sorry for the frustration and disappointment that both you and Ms. Vance have experienced while working with PureTalk and our partner, Phobio. Please accept our deepest apologies for the stress this situation has caused.
We value your loyalty, and we are fully committed to finding a resolution that honors your time and effort. While we are unable to move forward with the standard trade-in credit for this specific device, we have developed an alternative solution that we believe will address your needs and make things right.
We have sent a private message to your inbox with the specific details of this offer. We look forward to connecting with you there and ensuring this is resolved to your satisfaction. -M.S.
Reviewed April 17, 2026
I've had Puretalk for years, currently I'm moving several family members to puretalk and the customer service is excellent! Jessica and everyone I've talked to have been great! Every single person is easily understandable, the price is much lower and service is simple to get, no long hold time, no transfer to another department. I couldn't be happier with puretalk and will never switch to anyone else.
Hi, Todd! We are so glad to hear that Jessica and the rest of our team made your family's transition to PureTalk such a seamless experience! Thank you for the kind words and for choosing us as your service provider. We’re proud to have you in the PureTalk family! - A.M.
Reviewed April 15, 2026
This phone service is an awesome service and at a really great price. I have tried a few different plans through the years with other companies and this one is the very best price for the options you get. It was easy and simple to switch.
Hello Rose! We're happy to hear you're enjoying your PureTalk service and our affordable plan prices. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 14, 2026
I give 5 stars to Pure Talk. It was a great experience talking to customer service, they were so nice and walked me thru activating my service.
Hi, Eric! We’re so glad to hear our team made your transition seamless! Providing that extra bit of support is what we strive for every day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
Reviewed April 14, 2026
I am supposed to be on Black Friday (Nov 2025) $25 unlimited program. Due to difficulties receiving my sim card, I am not on that plan, do you plan to fix that? I signed up for $25, I'm not on $25 plan, I signed up for $25 unlimited plan, I'm not on it.
Hello, Richard! We have reviewed your account and can confirm that you are successfully enrolled in our $29.95 for Life Black Friday plan.
You can view your full plan details anytime by logging into your portal at https://www.puretalk.com/account/login and selecting the Plan tab.
If you need any assistance, we’re here to help! You can reach our Customer Service team by dialing 611 from your PureTalk device or calling (877) 820-7873. - A.M.
Reviewed April 13, 2026
I’ve had ATT, Straight Talk and Consumer Cellular….nothing even touches Pure Talk! Great price, great service and you get to talk to a human 24/7!!! And if there is an issue they solve it for you. Simply the Best. ⭐️⭐️⭐️⭐️⭐️
Hi Edna! It's excellent to hear you're enjoying our affordable plan prices, receiving excellent service, and have had each issue resolved quickly! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 11, 2026
First time traveling internationally with my PureTalk service. Not too great. Was not able to make calls, but got texts and some data. Used all $20 of credit. Pretty sketchy offering. My local service as expected.
Hello, Jim! We’re truly sorry to hear that your experience with our international roaming hasn't been seamless. We know that staying connected isn't just a convenience when you’re traveling—it’s a necessity—and we apologize for the frustration this has caused.
To help clarify how the service is billed, here is a quick breakdown:
- Your balance is deducted in real-time for every minute called, text sent, or MB of data used.- Once your roaming balance reaches zero, services will simply pause until you choose to add more. You will never be charged overage fees.
- You can check your remaining credits at any time under the Plan tab in your account at www.puretalk.com/account/login.
If you need to top up your balance, you can add roaming credits in $10 increments under the Add-Ons tab.
To learn more about international roaming, you may visit our website at https://www.puretalk.com/international-roaming.
Thank you for sharing your feedback with us. It helps us pinpoint where we can do better for travelers like you. - A.M.
Reviewed April 11, 2026
Great service with customer service, did not have any issues understanding person or direction.
Hi, Tammie! We're thrilled to hear you're enjoying your service and getting excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed April 10, 2026
We switched to Pure Talk from Verizon to save money and because Mike Rowe and his foundation endorse them. After switching, our phones would not send or receive phone calls. Using e-mail, customer service kept telling us that we needed to call customer service or technical service to resolve the problem. E-mail after e-mail I told them the phones couldn't make calls, but the rep kept telling us to call.
We finally told him to cancel our service, and he e-mailed back to tell us we had to do that by logging into our account online. When we logged in to cancel service, the website said that we needed to call customer service to do that. I spent the last years before retirement in the service industry dealing with dumb and ridiculous, but this is hands down the worst customer service I have ever encountered or heard of. This was a technical issue involving eSIMs that should have taken less than an hour to resolve, but stretched for a week. Pure disappointment is all we got out of switching to Pure Talk.
Hello, Rich! We understand how frustrating it is to deal with service disruptions and feel unsupported. Please accept our sincere apologies for the trouble this has caused; this is certainly not the experience we want for our customers.
To protect your privacy and prevent unauthorized access, we cannot generate eSIMs or modify account details via email.
We have confirmed that your lines were successfully released to your new carrier on April 10, 2026, and your PureTalk account is now officially closed.
We appreciate your feedback, as it helps us refine our service. - A.M.
Reviewed April 10, 2026
Service with PureTalk has been excellent. It works just as well as Verizon, and for half the cost. The transition to Pure Talk was very simple, quick, easy, and error free - completely finished within an hour! I would definitely recommend switching to Pure Talk to all of my friends and family.
Hi, Debra! It's wonderful to hear you had a seamless switch and are saving with PureTalk! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 9, 2026
I purchased during your Black Friday sale and now 6 months later, we will finally all be on your service - I've had to call multiple times from both the US and Italy and all your customer service people were incredibly polite and helpful... I have told all my friends and loved ones to switch service to go with you. Couldn't recommend you highly enough.
Hi Laurie! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 8, 2026
I have been with Pure Talk for a while now and I’m very impressed with their low prices for phone plans and excellent Customer Service. In my experience, I don’t have to spend time waiting for the next representative, instead they answer right away and I am on the line with a real person who listens to my need. They are knowledgeable and helpful.
Wow, Alice! We're delighted to hear about your experience with PureTalk, including our affordable plans, short wait times, and assistance from our excellent Customer Service team. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 8, 2026
This is such a fantastic company. Everything works BETTER the the 3 big carriers. I’ve had t-mobile and ATT and Puretalk beats them both. I do want to apologize for being rude to the wonderful woman that was setting up my phone. I can explain… I was very nervous because I had already canceled my t-mobile account (which I had just read don’t cancel until your new connection is alive) and I really get very edgy when I’m involved with something I know nothing about. This doesn’t excuse my rudeness and I am extremely sorry for coming off that way. Sorry. This phone service is incredible and I will never change my carrier again.
Hello Peter! We are thrilled to hear that your experience with our service has outperformed the major carriers—that is exactly what we strive for.
We understand that switching carriers and managing porting details can be a stressful process, especially when you feel like your connection is in limbo. Our team is here to support you through those moments of uncertainty, and we are happy we could get everything working smoothly for you.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 8, 2026
OK Let's take it one at a time.
1. Kamina-The Queen of Customer Service. Worked with me despite my tremors from MS and made sure that my new phone (bought thru Pure Talk) worked before we rang off. Impressed by her professionalism, courtesy, PATIENCE, and knowledge. You never get a second chance to make a first impression and she made a super first impression.
2. The cost and service-The cheapest cost out there and the best phone service for the price. You know the TOTAL COST before you sign up-no hidden costs or charges.
3. Veteran owned.
Hi Stephen! Thank you so much for taking the time to share such a detailed and thoughtful review! We are incredibly proud to serve those who served, and it’s wonderful to know that our values and service are hitting the mark for you.
Regarding Kamina, we are so happy to hear she provided the patient, professional, and knowledgeable support you deserved. Making a great first impression is everything to us, and we will make sure she receives the recognition she deserves for going above and beyond to ensure your new phone is fully functional.
We also believe you should always know exactly what you’re paying for, so we are glad our straightforward pricing and service quality provided the value you were looking for. Furthermore, supporting the veteran community is at the heart of what we do, and we truly appreciate you highlighting that connection.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 8, 2026
Good service all the way around - however, if you receive a large number of incoming and important calls beware: First, PureTalk recently changed its VM system from a product everyone is probably comfortable using from other carriers right now to one that is slow, time consuming to use and buggy. It insists on reading the 10-digit phone number, SLOWLY, before playing the message. This takes 20 seconds. Every time. Even if you are simply replaying the message to take notes.
Second, it terminates the call if you miskey two consecutive times. For example, after you have played a message, should you want to hear that message again, you would press "1". But if you don't wait long enough or the system mishears the "1" prompt, it simply says "I'm sorry you are having trouble" and disconnects. This is such an issue for me that I have to look at other carriers. PT is aware of the issue but has no plans to fix their unusable VM system. And it's an easy fix. Go figure.
Hello, Hunter! We hear you—navigating a traditional voicemail menu can be a real pain when you're busy. We want to make checking your messages as seamless as possible for you.
The best fix for this is Visual Voicemail, which lets you read and play messages directly from your phone screen—no dialing required. To enable this feature, please contact our Customer Service department by dialing 611 from your PureTalk device or calling (877) 820-7873.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed April 8, 2026
Since switching from Verizon to Pure Talk the financial burden has came down a lot. Keeping our old phones and switching to a different network has been noticeable for all the family. In our area the ATT towers are different than the Verizon towers. We do experience some connection issues while drive around our area.. But we do know that there would be some changes to get use to.
Hello, Brian! We're happy to hear you're enjoying the savings with PureTalk!
To make sure you’re getting the best possible service, we recommend two quick steps:
Check for Updates: Head to Settings > General > Software Update to ensure your device and carrier settings are current.
Refresh Your Connection: If things feel a bit slow, a quick network reset often does the trick. You can find a step-by-step guide right here: puretalk.com/data.
Thanks for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed April 7, 2026
Terrible mistake. Trouble with service from day 1. Had an old Galaxy 10 had to upgrade to 36a 5g; it was defective. IT "experts" couldn't diagnose. Sent it back to find out "they ran out". Either get an inferior phone or pay extra. Most reps and IT specialists read from script. Limited group text, dropped calls, missed texts, late texts. One day had to call 9+ times with no resolution. Lost location of my defective phone when mailed to them. They claim American values, however, only concerned about legal obligations "according to your contract". Price is half of the "big boys" but you only get 1/2 service offered by the "Big 3". Big LET DOWN after being excited to support "veteran-owned" company. Unfortunately, it is run like a government department. Would not recommend.
Hello, Vance! We are very sorry to hear about the difficulties you experienced with your recent device purchase. We understand how frustrating this has been, and we sincerely apologize for the inconvenience.
Our team has confirmed receipt of your returned phone, and a refund of $47.00 was processed to your payment card today, April 8, 2026. Please allow 3–5 business days for these funds to appear on your statement. Thank you for your patience while we resolved this for you. - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com