PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed April 19, 2026
No complaints about PureTalk actual service. We upgraded my wife's iPhone and got her an Apple Watch. Service is fine - no complaints as a carrier. BUT DO NOT BUY A PHONE FROM PURETALK IF THE TRADE-IN ALLOWANCE IS IMPORTANT TO YOU. PureTalk uses a company called Phobio to handle the trade ins. We followed instructions to mail in phone - 2 months later our $213 trade-in was reduced to $0 because they said (1) we were late sending it in (we weren't and had shipping receipt to prove), and (2) they said screen was broken - it was not, and (3) they said the phone was locked. They offered to throw away phone or return it to us. We got the phone returned. We brought it to ATT where our service formally was - they confirmed phone was unlocked. We contacted PureTalk and all they do is point you back to Phobio.
We re-contacted Phobia and they now tell us while we cannot get the $213 trade in as that offer expired - we can get into a "Direct Rebate" program and we would get $190 as an Amazon gift card. So we sent the phone back to them. Once again - we are told that our phone is broken and therefore we are only eligible for a $38 Amazon gift card. We have asked them to return the phone.
We have given up oh Phobio - and we are now filing a complaint with the State of Connecticut Attorney General's Office, Consumer Protection Division. PureTalk by the way offers Zero support and Zero help. The most they will do is give you a number for Phobio - but you will be on the phone with a customer service person for literally hours. They will sound sympathetic but offer no help to resolve the matter.
I also bought a phone - but i bought mine through Amazon and my trade-in came in the form of an Amazon gift card almost instantly. If Phobio made everything right, i would have added my phone to the PureTalk account. But that didn't happen - so now I will shop phone plans again and try elsewhere. Integrity is more important than being a couple of bucks cheaper.
Hello Bob! We sincerely appreciate you reaching out and sharing your concerns. We are truly sorry for the frustration and disappointment that both you and Ms. Vance have experienced while working with PureTalk and our partner, Phobio. Please accept our deepest apologies for the stress this situation has caused.
We value your loyalty, and we are fully committed to finding a resolution that honors your time and effort. While we are unable to move forward with the standard trade-in credit for this specific device, we have developed an alternative solution that we believe will address your needs and make things right.
We have sent a private message to your inbox with the specific details of this offer. We look forward to connecting with you there and ensuring this is resolved to your satisfaction. -M.S.
Reviewed April 17, 2026
I've had Puretalk for years, currently I'm moving several family members to puretalk and the customer service is excellent! Jessica and everyone I've talked to have been great! Every single person is easily understandable, the price is much lower and service is simple to get, no long hold time, no transfer to another department. I couldn't be happier with puretalk and will never switch to anyone else.
Hi, Todd! We are so glad to hear that Jessica and the rest of our team made your family's transition to PureTalk such a seamless experience! Thank you for the kind words and for choosing us as your service provider. We’re proud to have you in the PureTalk family! - A.M.
Reviewed April 15, 2026
This phone service is an awesome service and at a really great price. I have tried a few different plans through the years with other companies and this one is the very best price for the options you get. It was easy and simple to switch.
Hello Rose! We're happy to hear you're enjoying your PureTalk service and our affordable plan prices. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 14, 2026
I give 5 stars to Pure Talk. It was a great experience talking to customer service, they were so nice and walked me thru activating my service.
Hi, Eric! We’re so glad to hear our team made your transition seamless! Providing that extra bit of support is what we strive for every day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
Reviewed April 14, 2026
I am supposed to be on Black Friday (Nov 2025) $25 unlimited program. Due to difficulties receiving my sim card, I am not on that plan, do you plan to fix that? I signed up for $25, I'm not on $25 plan, I signed up for $25 unlimited plan, I'm not on it.
Hello, Richard! We have reviewed your account and can confirm that you are successfully enrolled in our $29.95 for Life Black Friday plan.
You can view your full plan details anytime by logging into your portal at https://www.puretalk.com/account/login and selecting the Plan tab.
If you need any assistance, we’re here to help! You can reach our Customer Service team by dialing 611 from your PureTalk device or calling (877) 820-7873. - A.M.
Reviewed April 13, 2026
I’ve had ATT, Straight Talk and Consumer Cellular….nothing even touches Pure Talk! Great price, great service and you get to talk to a human 24/7!!! And if there is an issue they solve it for you. Simply the Best. ⭐️⭐️⭐️⭐️⭐️
Hi Edna! It's excellent to hear you're enjoying our affordable plan prices, receiving excellent service, and have had each issue resolved quickly! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 11, 2026
First time traveling internationally with my PureTalk service. Not too great. Was not able to make calls, but got texts and some data. Used all $20 of credit. Pretty sketchy offering. My local service as expected.
Hello, Jim! We’re truly sorry to hear that your experience with our international roaming hasn't been seamless. We know that staying connected isn't just a convenience when you’re traveling—it’s a necessity—and we apologize for the frustration this has caused.
To help clarify how the service is billed, here is a quick breakdown:
- Your balance is deducted in real-time for every minute called, text sent, or MB of data used.- Once your roaming balance reaches zero, services will simply pause until you choose to add more. You will never be charged overage fees.
- You can check your remaining credits at any time under the Plan tab in your account at www.puretalk.com/account/login.
If you need to top up your balance, you can add roaming credits in $10 increments under the Add-Ons tab.
To learn more about international roaming, you may visit our website at https://www.puretalk.com/international-roaming.
Thank you for sharing your feedback with us. It helps us pinpoint where we can do better for travelers like you. - A.M.
Reviewed April 11, 2026
Great service with customer service, did not have any issues understanding person or direction.
Hi, Tammie! We're thrilled to hear you're enjoying your service and getting excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed April 10, 2026
We switched to Pure Talk from Verizon to save money and because Mike Rowe and his foundation endorse them. After switching, our phones would not send or receive phone calls. Using e-mail, customer service kept telling us that we needed to call customer service or technical service to resolve the problem. E-mail after e-mail I told them the phones couldn't make calls, but the rep kept telling us to call.
We finally told him to cancel our service, and he e-mailed back to tell us we had to do that by logging into our account online. When we logged in to cancel service, the website said that we needed to call customer service to do that. I spent the last years before retirement in the service industry dealing with dumb and ridiculous, but this is hands down the worst customer service I have ever encountered or heard of. This was a technical issue involving eSIMs that should have taken less than an hour to resolve, but stretched for a week. Pure disappointment is all we got out of switching to Pure Talk.
Hello, Rich! We understand how frustrating it is to deal with service disruptions and feel unsupported. Please accept our sincere apologies for the trouble this has caused; this is certainly not the experience we want for our customers.
To protect your privacy and prevent unauthorized access, we cannot generate eSIMs or modify account details via email.
We have confirmed that your lines were successfully released to your new carrier on April 10, 2026, and your PureTalk account is now officially closed.
We appreciate your feedback, as it helps us refine our service. - A.M.
Reviewed April 10, 2026
Service with PureTalk has been excellent. It works just as well as Verizon, and for half the cost. The transition to Pure Talk was very simple, quick, easy, and error free - completely finished within an hour! I would definitely recommend switching to Pure Talk to all of my friends and family.
Hi, Debra! It's wonderful to hear you had a seamless switch and are saving with PureTalk! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 9, 2026
I purchased during your Black Friday sale and now 6 months later, we will finally all be on your service - I've had to call multiple times from both the US and Italy and all your customer service people were incredibly polite and helpful... I have told all my friends and loved ones to switch service to go with you. Couldn't recommend you highly enough.
Hi Laurie! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 8, 2026
I have been with Pure Talk for a while now and I’m very impressed with their low prices for phone plans and excellent Customer Service. In my experience, I don’t have to spend time waiting for the next representative, instead they answer right away and I am on the line with a real person who listens to my need. They are knowledgeable and helpful.
Wow, Alice! We're delighted to hear about your experience with PureTalk, including our affordable plans, short wait times, and assistance from our excellent Customer Service team. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 8, 2026
This is such a fantastic company. Everything works BETTER the the 3 big carriers. I’ve had t-mobile and ATT and Puretalk beats them both. I do want to apologize for being rude to the wonderful woman that was setting up my phone. I can explain… I was very nervous because I had already canceled my t-mobile account (which I had just read don’t cancel until your new connection is alive) and I really get very edgy when I’m involved with something I know nothing about. This doesn’t excuse my rudeness and I am extremely sorry for coming off that way. Sorry. This phone service is incredible and I will never change my carrier again.
Hello Peter! We are thrilled to hear that your experience with our service has outperformed the major carriers—that is exactly what we strive for.
We understand that switching carriers and managing porting details can be a stressful process, especially when you feel like your connection is in limbo. Our team is here to support you through those moments of uncertainty, and we are happy we could get everything working smoothly for you.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 8, 2026
OK Let's take it one at a time.
1. Kamina-The Queen of Customer Service. Worked with me despite my tremors from MS and made sure that my new phone (bought thru Pure Talk) worked before we rang off. Impressed by her professionalism, courtesy, PATIENCE, and knowledge. You never get a second chance to make a first impression and she made a super first impression.
2. The cost and service-The cheapest cost out there and the best phone service for the price. You know the TOTAL COST before you sign up-no hidden costs or charges.
3. Veteran owned.
Hi Stephen! Thank you so much for taking the time to share such a detailed and thoughtful review! We are incredibly proud to serve those who served, and it’s wonderful to know that our values and service are hitting the mark for you.
Regarding Kamina, we are so happy to hear she provided the patient, professional, and knowledgeable support you deserved. Making a great first impression is everything to us, and we will make sure she receives the recognition she deserves for going above and beyond to ensure your new phone is fully functional.
We also believe you should always know exactly what you’re paying for, so we are glad our straightforward pricing and service quality provided the value you were looking for. Furthermore, supporting the veteran community is at the heart of what we do, and we truly appreciate you highlighting that connection.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 8, 2026
Good service all the way around - however, if you receive a large number of incoming and important calls beware: First, PureTalk recently changed its VM system from a product everyone is probably comfortable using from other carriers right now to one that is slow, time consuming to use and buggy. It insists on reading the 10-digit phone number, SLOWLY, before playing the message. This takes 20 seconds. Every time. Even if you are simply replaying the message to take notes.
Second, it terminates the call if you miskey two consecutive times. For example, after you have played a message, should you want to hear that message again, you would press "1". But if you don't wait long enough or the system mishears the "1" prompt, it simply says "I'm sorry you are having trouble" and disconnects. This is such an issue for me that I have to look at other carriers. PT is aware of the issue but has no plans to fix their unusable VM system. And it's an easy fix. Go figure.
Hello, Hunter! We hear you—navigating a traditional voicemail menu can be a real pain when you're busy. We want to make checking your messages as seamless as possible for you.
The best fix for this is Visual Voicemail, which lets you read and play messages directly from your phone screen—no dialing required. To enable this feature, please contact our Customer Service department by dialing 611 from your PureTalk device or calling (877) 820-7873.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed April 8, 2026
Since switching from Verizon to Pure Talk the financial burden has came down a lot. Keeping our old phones and switching to a different network has been noticeable for all the family. In our area the ATT towers are different than the Verizon towers. We do experience some connection issues while drive around our area.. But we do know that there would be some changes to get use to.
Hello, Brian! We're happy to hear you're enjoying the savings with PureTalk!
To make sure you’re getting the best possible service, we recommend two quick steps:
Check for Updates: Head to Settings > General > Software Update to ensure your device and carrier settings are current.
Refresh Your Connection: If things feel a bit slow, a quick network reset often does the trick. You can find a step-by-step guide right here: puretalk.com/data.
Thanks for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed April 7, 2026
Terrible mistake. Trouble with service from day 1. Had an old Galaxy 10 had to upgrade to 36a 5g; it was defective. IT "experts" couldn't diagnose. Sent it back to find out "they ran out". Either get an inferior phone or pay extra. Most reps and IT specialists read from script. Limited group text, dropped calls, missed texts, late texts. One day had to call 9+ times with no resolution. Lost location of my defective phone when mailed to them. They claim American values, however, only concerned about legal obligations "according to your contract". Price is half of the "big boys" but you only get 1/2 service offered by the "Big 3". Big LET DOWN after being excited to support "veteran-owned" company. Unfortunately, it is run like a government department. Would not recommend.
Hello, Vance! We are very sorry to hear about the difficulties you experienced with your recent device purchase. We understand how frustrating this has been, and we sincerely apologize for the inconvenience.
Our team has confirmed receipt of your returned phone, and a refund of $47.00 was processed to your payment card today, April 8, 2026. Please allow 3–5 business days for these funds to appear on your statement. Thank you for your patience while we resolved this for you. - A.M.
Reviewed April 6, 2026
I was on the phone with pure talk earlier after only being on hold for about 3 minutes and they fixed the entire issue that I had happening and I couldn't be happier! I am a veteran and I love that PureTalk is a veteran owned company and even though there is not a actual store to go to I never have any trouble with customer service. Five stars all the way. I believe we started with Verizon, until they got so expensive we almost couldn't pay our house payment, LOL. Then we went to ** which I don't have anything bad to say about that company but pure talk got us by being a US company, by being veteran-owned, and we've had nothing but great customer service. Thank you so much.
Hi, Kimberly! Thank you so much for your service! We're incredibly proud to have you as a PureTalk customer.
Hearing that our team provided excellent support is exactly what we strive for. We appreciate your feedback and look forward to keeping you connected for a long time to come! - A.M.
Reviewed April 5, 2026
I’m very, very happy with Puretalk!! I’m paying half what I was paying before with StraightTalk! I’m saving money and I have EXCELLENT SERVICE!! I recommend Puretalk to everyone!! Everything loads very quickly, and I have service everywhere I have been!
Hi, Allison! Thank you for sharing such fantastic feedback! We are delighted to hear that you’re enjoying the service and, more importantly, seeing those significant savings every month. We truly value your business and look forward to serving you for a long time to come. - A.M.
Reviewed April 5, 2026
Overall, I like PureTalk and what the company stands for. I have been with them for about 2 years. I have had no problem with billing or coverage. However, I discovered early on that I cannot send group texts to more than 10 people at a time. I have complained about this about every two months and been told that there is nothing they can do, or they are working on it. I am a member of several organizations (e.g., Rotary Club, Woman's Club, boards of directors, church and Bible study groups, local alumni association, family groups and friend groups, most of which have memberships between 15-25 members that I frequently need to contact as a group. I can receive the group texts, but cannot respond. So responses require opening another 1-3 threads just to give responses. If this isn't a problem for you, PureTalk is great. For me, I need them to do something about this soon, because I am tired of waiting for it to be addresses.
Hello, Winona! We completely understand the need for larger group messages and apologize for the current 10-recipient limit. It’s certainly not ideal for staying connected.
We appreciate you calling this out. We’re always looking to refine our features based on what our users actually need, so thank you for the honest input. - A.M.
Reviewed April 5, 2026
I heard about Pure Talk on the radio when I listened to the broadcasts, of Brian, Clay, Buck, and Sean from FOX. I liked that this helped our military. I also found out that my son and his wife used Pure Talk and they liked it. So I switched over to it, and I am VERY glad that I did. I am a widow on a fixed income, so Pure Talk is completely worth every cent. I am also encouraging other members of my family to join, "WHEN THEY END THE CONTRACTS".
Hello Katherina! We take great pride in our support for our military and veterans, so knowing that played a role in your decision truly means a lot to us. It’s also fantastic that your son and daughter-in-law's positive experience helped lead you our way. There is no higher compliment than a family recommendation!
We understand how important it is to have reliable service that fits a fixed budget, and we are so glad we can provide that value for you. We look forward to welcoming the rest of your family whenever those old contracts finally wrap up.
Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 4, 2026
Pure-Talk is a 100% 5-Star Company. Mike Rowe would not represent this Company unless they are 100%. Two out of three of the largest cell phone carriers are garbage, they do nothing but rip the consumer off with junk fees and their (CEO'S) line their pockets from the consumer. My rating of Pure-Talk is 5-Star 100% and what this Company Stands for! Thank You Pure-Talk!
Hello Roland! We truly appreciate you taking the time to share your support for what we stand for.
We are incredibly proud to have Mike Rowe represent us, as his commitment to hard work and integrity aligns perfectly with our mission to put the consumer first. It’s our goal to provide a refreshing alternative to the big carriers by focusing on straightforward value and honest service without those frustrating extra fees.
Knowing that our values resonate with you is the best feedback we could receive. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 3, 2026
Both human agents were wonderful. Very patient and kind and thorough. I had a very complicated problem and tech support walked me through it.
Hi Carmen! We are thrilled to hear that our team was able to provide the patient and thorough support you needed.
Dealing with a complicated technical issue can be a bit overwhelming, so we are glad our agents were able to walk you through the process and provide a kind, helpful experience along the way. We take great pride in our human-led support, and we will be sure to share your kind words with our team.
Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 31, 2026
I can't comment on their actual service, but in case you happen to be like me & run into a series of health/medical issues that keep you from being able to port your number over/activate your new service before the 30 day mark... They DO NOT refund anything if you don't activate their service on your own phone (or otherwise)... even though they're out zero! I had a miscarriage a week into purchasing their service, during the holidays... Anyway, just make sure you know what your clicking the boxes to & agreeing to BEFORE & don't allow life to happen bigger than paying attention to that 30 day expiration.
Hello, Angel! We hear your concerns and regret that our refund policy has caused any frustration. To keep our services consistent for everyone, we adhere to a 30-day window from the date of purchase for all refund requests.
You can review the complete terms of our Money Back Guarantee here: puretalk.com/money-back. - A.M.
Reviewed March 31, 2026
Have not noticed any difference in cell service from the previous carrier (AT&T). In my experience, the best part of PureTalk is the customer service. When calling, do not have to press numerous button after button in order to get to a live person. Once connected with that live person, they are U.S. based, easily understood, and friendly.
Hello Nevin! We're proud to have a US-based Customer Service team and are glad to hear you've had a wonderful customer service experience thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 31, 2026
Pure Talk is saving us $50/month over the large network we were with. Pure Talk Customer Service is always available and eager to help. So glad we switched!
Hi, Carole! It's fantastic to hear you're receiving excellent customer support and saving $50 a month! Thank you for the kind words and for choosing PureTalk! - A.M.
Reviewed March 31, 2026
The service so far is good. I’ve only noticed one issue with locked passwords and was told that was an Apple issues but before moving from Verizon I didn’t have the problem. I purchased 16e iPhones as well and do not line them at all. There should be an option to return and choose another model but I inquired initially and was told that wasn’t an option.
Hi, Freddine! We’re so glad to hear you’re enjoying your PureTalk service! Please note that when switching carriers, certain device settings may require updates. If you need help resetting your passwords during this transition, we recommend reaching out to Apple Support for specialized assistance.
Regarding returns, please keep in mind that requests must be submitted to our Customer Service department within 30 days of purchase. For more details, you can review our full policy at puretalk.com/return-policy.
Thank you for your feedback—it’s vital in helping us enhance the PureTalk experience for everyone. - A.M.
Reviewed March 31, 2026
I’d like that the bill is lower than any other big-time carriers, the call center is in America, and the representatives speak and clear and understandable language. They direct your call, to meet your needs and truly listen to questions you may have. Furthermore, they try to resolve issues you may have as well as questions you may ask. Fair prices with quality service.
Hi, Brett! We're thrilled to hear you're enjoying our affordable plans and US-based customer support! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed March 30, 2026
I have had Pure Talk for a while now and am very satisfied with the service. The customer service is excellent, and they are very knowledgeable and friendly. So glad I switched to Pure Talk and love what the company stands for!
Hi, Avigael! We’re so glad to hear you're having a great experience! Our team works hard to make sure you're taken care of, so knowing we hit the mark truly makes our day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
Reviewed March 30, 2026
When we switched from AT&T I was a bit nervous, I had been with AT&T for 35 years. It was fairly easy to switch over. We had a little hiccup (my fault) but you were able to get it straightened out and it has been flawless since then. My calls have been great, and I have service everywhere I go.
Hello Kristy! We're excited that you're receiving excellent service since switching to PureTalk and that you found the activation process fairly easy! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 30, 2026
Service is great! Price is even greater! People should switch today. Not only because of customer service, cell service, and price. But because it is a company that does better with our money. Switch today and you won't regret it.
Hello Joe! We're thrilled you're enjoying your PureTalk service and our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 29, 2026
We have had not problems with connectivity in making phone calls or using data. I would not change carriers before because I could not find a carrier that I could use the cell phone inside my house. My daughter had changed to Puretalk and could use her phone in our house.
Hi, Betty! We’re so thrilled to hear you’re loving the coverage! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed March 29, 2026
Unfortunately I need to cancel my account. I was told before ordering that my existing phone would be useable with the Pure Talk system. When the transfer products were received and we attempted activate. we were informed that in fact our existing phone was not compatible. We made a trip to our local Walmart for help only to find that our local store did not support Pure Talk. Therefore, I request my account be cancelled as I am unable to make use of said phone service. My land line is ** if you would like to contact me. Ina
Hello Ina! We're sorry to hear your device is not compatible with our network. Please accept our sincerest apologies for this inconvenience. The account may be cancelled by contacting our Customer Service team directly at (877) 820-7873. This account change is not able to take place without speaking directly to the account holder.
If you'd prefer to purchase a new device and remain a PureTalk customer, just let us know when you call! An agent will be more than happy to assist you with your purchase. Thank you for being a valued PureTalk customer! -M.S.
Reviewed March 28, 2026
Great customer service. Great coverage. Always available to help, versus being on hold for an hour. 25.00 per line with unlimited text and talk and internet. Been with them for 5 years and couldn’t be happier.
Hi, Russell! It’s so wonderful to hear that you’re enjoying both your coverage and our support team! We know you have choices, so being a loyal PureTalk customer for all this time truly means the world to us. Thank you for being part of the family! - A.M.
Reviewed March 27, 2026
Good afternoon, I recently transferred two lines (my primary line and wanted to get a hotspot on my primary line) and added another line (as I need to keep this other line for personal reasons). There was an error on PureTalk's end with this set up. They put the hotspot on the wrong phone and now PureTalk is trying to charge ME to fix it. I am very disappointed. I had a lot of faith in this service and pondered transferring. I hope PureTalk can make this right.
Hello, Susan! We sincerely apologize for the issues you encountered during your activation. While the specific plans you purchased are no longer available, and we are unable to swap them between lines due to system constraints, we want to make this right.
We have applied a credit to your account as a gesture of goodwill for the inconvenience. Your experience is important to us, and we are using your feedback to improve our activation process moving forward. - A.M.
Reviewed March 27, 2026
I had a glitch with my voicemail. The first tech taught me how to be able to check it while it was being fixed. Then, finally, Preston was able to walk me through to having it working correctly again, and fix another small problem I had with my phone that annoyed me, which was not related to Pure Talk. He was very patient and made my day! I have been a customer for a couple years now, love their service and low price.
Hi Debra! We're excited to hear your voicemail is up and running. We'll definitely share your feedback with Preston and our leadership team! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 27, 2026
Switching over to PureTalk was tricky but well worth it. The clarity of calls is better than Spectrum. Calls never drop and the coverage is excellent. Love the huge allotment of data too. Looks like 60 gigs replenishes after four months. Haven’t reached the limit yet.
HI Scott! We're elated to hear you're enjoying your PureTalk service and the high-speed data! The data balance is refilled monthly, on the billing date. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 26, 2026
Switched from Verizon to PureTalk December ‘25 to take advantage of a great deal they were offering. Love the price, the company and glad I’m not supporting Verizon anymore. LOVE the U.S. based customer service with native English speakers as opposed to navigating an automated system until you reach a human reading from a script you can barely understand!! Only ding is internet can be a bit slow if you’re in a low spot. But 5 stars based on everything else I like.
Hello Dave! We're happy to hear you're enjoying your PureTalk service and taking advantage of our low plan prices. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 26, 2026
I am enjoying the low price of PureTalk! I don't believe I have any glitches, everything runs the same as my last carrier, but I've saved $20/mo, or $240/year. Thank you for your promise not to raise this price!!
Wow, Alison! Saving $240 each year just by switching to PureTalk is impressive! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 26, 2026
For over a year now, PureTalk has provided me with reliable mobile phone service with NO INTERRUPTION! I Love that all of their many plan options are AFFORDABLE. I Love that I can change my plan as often as my needs require; and with NO FEES! The BEST thing about PureTalk is that it is VETERAN OWNED, so I'm supporting people who have helped to keep my country safe and free!!! Thank YOU, PureTalk, for knowing mobile phone service should be this good, this hassle free, and this affordable!!!
Hello, C I! Thanks for the kind words! We’re happy to hear our affordable plans and service are hitting the mark for you. We appreciate your business and are proud to have you as a PureTalk customer. - A.M.
Reviewed March 25, 2026
Excellent experience with PureTalk. We were with Verizon for decades paying much more and with marginal cell strength in our family room. After switching to PureTalk we now have a stronger signal with zero problems.
Hi, David! We’re thrilled that you’re getting great coverage and savings with PureTalk! Thank you for your feedback and for being a valued customer. We truly appreciate your business! - A.M.
Reviewed March 25, 2026
Rep was able to unlock my voicemail and tell me how to reset my password. I expected it to take longer. She was very polite and professional. We have been with Pure Talk almost 5 yrs now and enjoy their service. We are in a very densely wooded and out of the way area and people with AT&T, Tmobile and the big name services don't get reception out here but PureTalk does
Hi, Diane! We’re thrilled to hear our team resolved your voicemail issue so quickly. Delivering excellent support and reliable coverage is our top priority, so it’s great to know we’re hitting the mark. Thank you for your feedback and for your continued loyalty over the years—we truly appreciate your business! - A.M.
Reviewed March 25, 2026
Puretalk supports conservative values. Their prices cannot be beat. Their customer service team is always polite. They take care of our veterans! They are an EXCEPTIONAL AMERICAN COMPANY. If you are a conservative patriot, this is your phone company.
Hi, Matt! That’s exactly what we love to hear! We're glad we can provide the support and value you deserve. Thanks for being part of the PureTalk family! - A.M.
Reviewed March 24, 2026
Everything is messed up and now switching providers, I am out 800 dollars because the guy who set everything up was a moron and put my S25 as my wife's Pixel thus showing her number as the S25 on the account and now showing proof of it being my number I don't have it. They said they can not fix the issue. Their service is comparable to ATT but their customer service is by far the worst I have ever had.
Hello, Gregory! Please accept our sincerest apologies for the errors regarding your phone lines and the frustrating support experience that followed. This is not the standard of service we strive for. We appreciate you bringing this to our attention, as it helps us identify where our process failed. - A.M.
Reviewed March 23, 2026
My service is as good or better than ATT. For half the price. Transition was easy, and your CS is amazing. Very friendly and helpful. Extremely pleased with the service. I have been telling everyone about it. Even got my sister to switch.
Hi, Sandy! We're so glad to hear you're enjoying the service! It’s always our goal to pair great coverage with even better savings. Thanks for being part of the PureTalk family—we truly appreciate your support! - A.M.
Reviewed March 23, 2026
I had a lot of help with the switch, which took time because I had to work with Verizon to turn off the sim card. I am now happy with the service, as it's working just fine. Preston in Tech support stayed with me for a long time while I uploaded my data to the cloud and then downloaded it again. I wanted to make sure I didn't lose anything and I didn't lose anything. It was great to have that support.
Hi, Wendy! While we regret the rocky start, we’re so glad Preston could step in and provide the level of support you deserve. Thank you for your feedback and for being a part of the PureTalk family—we truly appreciate your business! - A.M.
Reviewed March 23, 2026
Prices are great. Less than half of what I was paying before. Customer service is excellent. Simple to set up. Kept my phone and phone number. Coverage is not as good as I hoped it would be but not bad enough to switch.
Hello, Leighton! We're thrilled to hear you're getting excellent support and savings with PureTalk.
We want to ensure you're getting the most out of your coverage. To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 23, 2026
The price is lower, but the reception is about the same as ATT was. Not happy about my watch not transferring over from ATT to Puretalk, You charged me 10 bucks a month but ATT was still charging me for the same watch. I was told by the Pure talk rep that everything I ask for would be transferred to puretalk meaning my phone and my watch but att was still charging me so it seems to me that PureTalk was at fault but all I heard was, "Well I know how you feel." So I had to call att which took me 1/2 day to get in touch with a human to cancel my watch with them.
Hello, Mike! Please accept our apologies for the confusion regarding your watch plan.
Because your watch number wasn't transferred to PureTalk, the line remained active with your previous provider.
Thank you for your feedback—we're using it to ensure our future customers are better informed during their transition. - A.M.
Reviewed March 23, 2026
Was surprised to see that PureTalk works way better than Verizon! No longer any dropped calls or unable to call without trying 15 times. They are the best! And if you need help the call takers are all native English speakers here in the USA!
Hi, H Lloyd! We’re so glad to hear you’re enjoying our reliable coverage and US-based support! Thank you for the kind words and for being part of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed March 23, 2026
I switched from AT&T a few months ago. I see no degradation in service, and my bill is about a third of what it was with AT&T. Probably the best deal out there for mobile cell service. Way to go, PureTalk.
Hi, William! We're so happy we could help you cut your monthly bill by a third! Thank you for choosing PureTalk and for taking the time to share your experience. We truly appreciate your business! - A.M.
Reviewed March 22, 2026
As a veteran, I switched to PureTalk two years ago and cut monthly charge by more than half from Verizon. We have been completely satisfied ever since. My need for contact of Customer Service today was to change my charge card. The call was easy. The CS person could not have been nicer and was able to make all changes in just a few minutes. This result was consistent with all past CS calls I have made to Pure Talk.
Hi, Tony! We are so incredibly grateful for your service! It’s awesome to hear that you’re not only getting great support but also cutting your bill by more than half—that’s what we love to see. Thank you for being part of the PureTalk family; we truly appreciate your business! - A.M.
Reviewed March 21, 2026
I can’t stream or even listen to music after about half a month. It’s not truly unlimited data. I should still be able to stream. I would be okay with it buffering. I even just try to listen to them talk and I turn my screen off so I’m not watching and it still goes through my “unlimited“ data. Not happy with PureTalk at all. I’m trying to watch the people who promotes your service and I can’t even listen to them.
Hello, Keith! While our unlimited plans offer 60GB of high-speed data, we understand how frustrating a speed reduction to 256 kbps can be. We appreciate your feedback as we work to improve our service. To help you stay on top of your usage, you can monitor your data in real-time by visiting the Plan tab in your account portal: puretalk.com/account/login. - A.M.
Reviewed March 21, 2026
For the price you can’t beat it! It’s pretty good but does lag a little sometimes. I haven’t had any other issues and haven’t had it long enough to have to deal with customer service which is a great thing! I would definitely recommend! I’ve had plans with other large providers and have had to deal their horrible customer service. One of the reasons I dropped them and went with Pure Talk. Switching and set up was very simple too.
Hi, Natalie! We want to ensure you’re enjoying the best possible experience with your PureTalk service. To help keep your connection running smoothly, we recommend the following quick steps:
Update Your Device: Ensure you have the latest software and carrier updates. You can find these in your Settings menu under Software Update (or General > Software Update).
Refresh Your Connection: If you’re experiencing connectivity issues, resetting your network settings often helps. You can find step-by-step instructions here: puretalk.com/data.
Thank you for being a valued member of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed March 20, 2026
I did not have to wait on hold; in other words, my call was answered quickly, and the representative (Joy) helped me resolve the issue with my phone. She worked with me a step at a time, so that if this issue ever occurs again, I know how to resolve it.
Hi, Nancy! We are so glad to hear our team was able to provide step-by-step guidance and resolve your issue quickly. Thank you for the kind feedback and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed March 20, 2026
PureTalk is absolutely the worst cell service I have had in the last 15 years. The last time I had service this bad was when Sprint was a standalone service and had the honor of being the worst in the industry. 70% of the time I try to use Maps or Spotify it will not load. My crappy TracFone is superior to PureTalk at Maps and Spotify. These are NOT heavy mb apps. I even have trouble making phone calls on occasion with PureTalk!! Really!?! Yes, in this day and technological era I have trouble making phone calls with PureTalk. Let's not blame the phone though. I have used this phone with Verizon Prepaid for almost 4 years with Never an issue.
Speaking of my previous service. Moving to PureTalk caused me to lose all of my discounts I had earned with Verizon Prepaid. Thanks a lot PureTalk! In summary, I Do Not like PureTalk. I am Not satisfied with PureTalk. I tell anyone that asks to stay away from PureTalk. Oftentimes people get my unsolicited advice to stay away from PureTalk because they happen to be around when my information will not load. PureTalk sucks.
Hello, K B! We know how frustrating service interruptions can be, and we sincerely apologize for the trouble. Our team is on it—an agent will reach out to you shortly to help.
In the meantime, most connectivity issues can be fixed with these two quick steps:
Check for Updates: Ensure your device has the latest software and carrier updates. (Go to Settings > General > Software Update).
Reset Network Settings: This often clears up persistent signal issues. You can find a step-by-step guide here: puretalk.com/data.
Thank you for your patience and for helping us improve our service. - A.M.
Reviewed March 20, 2026
Very disappointed with your customer service. I decided to try Pure talk because of the Mike Rowe ads. When I signed up I thought I was getting the price Mike said on the radio ads. The price I received was $78 for 2 lines. When I heard the same commercial after this Mike said the price per line was $29.99 with unlimited talk & text for life. So I called customer service only to be told that this was a Black Friday promotion and I called too late. The radio ad did not mention this & I heard the same radio ad days after.
So I asked to speak with a supervisor and was put on hold for close to 30 minutes. I hung up & called a few days later & again wanted to speak to a supervisor and could not get one. This went on for a few more calls before it got resolved (hopefully). I very irritated with your customer service. Also, there is interruptions on your customer service lines where the voice cut out momentarily. This was also very annoying.
Hello, Patrick! Thank you for reaching out and sharing your feedback. We sincerely apologize for the poor support experience you encountered; this is not the level of service we strive to provide.
We understand how frustrating it is to miss out on a great deal like the $29.95 for Life plan. To compensate for the inconvenience and the confusion regarding this offer, we have applied a credit to your account, which will appear on your next billing cycle.
We appreciate your loyalty and your help in helping us improve our service standards. - A.M.
Reviewed March 20, 2026
Customer service agent, Kenya helped me immeasurably with my PureTalk service and saved me $500 to $700.00. with a much needed new phone! She was kind, patient and competent. My old phone continually cut out while we were talking, so she had to restate repeatedly. I highly recommend PureTalk for anyone.
Hi, Lynn! It's fantastic to know Kenya provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed March 20, 2026
I switched to PURE TALK 3 years ago and have had nothing but superb service and Customer service goes out of their way to fix or answer your request! Price is a 3rd of what I paid with the other big boys!
Hi, Michael! It's fantastic to hear you're getting excellent service and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed March 20, 2026
Biggest issue is screen shows SIM card with "?" Open to settings, SIM card is not from Verizon Wireless. Phone confirmed UNLOCKED by Verizon, 3 times and at least 2 by Pure Talk. However when talking to P.T. customer service I'm told phone is still locked, call Verizon. Which I did, same result. Switching to airplane mode and back doesn't help. Also phone has gone into Emergency Calls Only, several times and I can't set up Visual Voice Mail. Where do I go from here?
Hello, James! We're sorry for the frustration with your service—we know how important it is to stay connected. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. Thank you for your patience while we resolve this. - A.M.
Reviewed March 19, 2026
Very satisfied with the service. Customer service is quick and reliable. Always answers the calls right away. No complaints. They switch me over to the right department without long wait times. So far everyone I have spoken to does NOT have a foreign accent that is hard to understand.
Hi, Antonio! Thank you for the wonderful feedback! Providing top-tier support is our priority, and we’re thrilled to know we hit the mark for you. We truly appreciate your business and your loyalty to PureTalk. - A.M.
Reviewed March 19, 2026
Colton helped me set up my PureTalk cellphone service. I received a flip phone for my wife. I had not changed out a sim card before. Colton slowly and patiently guided me through the process. I really appreciated his help. Service working great.
Hi, Ronald! We are so happy to hear that Colton could guide you through your SIM card swap! Providing patient, step-by-step support is exactly what we strive for. Thank you for the kind words and for being part of the PureTalk family—we truly appreciate your business! - A.M.
Reviewed March 19, 2026
The offer was too good to pass on, $25 dollars for my life time. Did have a small glitch in the beginning it seems the phone I had appeared to work on your network according to the sales person but the phone was not. Only found out when I called for tech services. The only thing I can complain about is sometimes when I go to make a call I get the network busy message, it happens randomly but it is a inconvenience.
Hello, Robert! While we're happy to hear you're taking advantage of our $29.95 for Life plan, we're sorry your service has been inconsistent.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed March 19, 2026
Great Customer Service from PureTalk. My voicemail was not working correctly and Within a few minutes they helped me reset it and set it up so it works beautifully. Thank you for great knowledgeable service.
Hi, Mark! We’re so happy to hear our support team got your voicemail back up and running quickly! Providing seamless service is exactly what we strive for, and it’s wonderful to know we hit the mark for you. Thank you for being part of the PureTalk family—we truly appreciate your support! - A.M.
Reviewed March 19, 2026
I am very happy especially with the monthly bill. The service has been just as good as it was with Verizon 2008-2025 customer except one thing. The VM option is a pain. Takes me back to when I had a CDMA network phone. Need virtual VM like Verizon. Having to call and type in my password every time and having to hit #1 to listen, #4 to save, #7 delete, etc is a time consuming pain. If you offered a VM like I had with Verizon. I would pay a small additional fee. I believe it was called virtual voicemail. Other than the VM access I tell everyone how good the cell service is compared to when I had Verizon. Great job regarding that! The VM stopped me from putting 5 stars.
Hello, CJ! We offer visual voicemail, which allows you to manage your messages without having to dial your mailbox. To enable this feature, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed March 19, 2026
I worked with Erica, Sidney, Lisa and Destiny. All awesome and professional. Highly recommend Pure talk, walked me through the process of converting from my previous carrier. Highly recommend them. Outstanding overall.
Hi, Anthony! It's fantastic to know Erica, Sidney, Lisa, and Destiny provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with them and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 18, 2026
I have tried many services, expensive large names and small budget names. Pure Talk is the only provider that works at my fringe coverage area. Great price and the customer service is absolutely great. I have 60G of monthly high speed data and 30G hotspot data, I watch a lot of videos and news online when I'm out and about, and haven't come close to using it all. I would recommend Pure Talk to everyone.
Hi, James! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed March 18, 2026
We are very pleased with our switch to Pure Talk. After years of being with AT&T, it is mind-boggling to be able to reach a real, live human for any questions. While the pricing is what first attracted us, the service works great, and customer service is not just the name of some department; it actually happens!
Hi, Bruce! We’re so glad to hear you’re getting the support you deserve! Making sure you have a great experience without the high price tag is exactly why we’re here. Thanks for the kind words and for being part of the PureTalk family—we truly appreciate having you with us! - A.M.
Reviewed March 18, 2026
I bought a new iPhone and needed help setting it up. The female tech who helped me was outstanding. She was patient and helpful. I don’t recall her name but thank you for a job well done. I had to add.
Hi, Tony! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 17, 2026
I had to cancel a credit card because of an incorrect charge. Pure Talk notified me that the card was cancelled and all I had to do was call them, change the card and there was not an interruption of service. It was very easy.
Hi, Terrence! We’re so glad to hear that updating your payment method was a breeze! Our support team aims to make things as simple as possible so you can get back to your day. Thanks for being part of the PureTalk family—we truly appreciate your support! - A.M.
Reviewed March 17, 2026
I was with Verizon for approximately 15+ years. At first, they were great never had issues. The last three years, it was nothing but technical issues every week. Dropped calls, no service, etc. Nothing but excuse after excuse. I switched to Pure Talk have not had a single. Not sure what customer service is like because I’ve never had to call them.
Hi, Kevin! We’re so glad to hear you're enjoying reliable service with PureTalk! Knowing we're keeping you connected makes our day. If you ever need a hand or just have a quick question, we’re here for you. You can reach our team by dialing 611 from your PureTalk phone or calling (877) 820-7873. Thanks for being part of the PureTalk family—we truly appreciate you! - A.M.
Reviewed March 16, 2026
Excellent coverage and less expensive than either AT&T, Verizon, or T-Mobile; and, their customer support folks are US based! My T-Mobile service was twice as expensive and with spotty, too poor connections.
Hi, Keith! That’s what we love to hear! We're thrilled that you're getting great coverage without the heavy price tag. Thanks so much for the kind words and for being part of the PureTalk family—we’re glad to have you with us! - A.M.
Reviewed March 16, 2026
We switched from Verizon for my wife's phone back around the holidays last year (2025). You were running your half-price promotion. We were on a "pay as you go" plan with them but there was a limit on the data per month. We received unlimited data and calling from PureTalk for about the same price as our other plan. We have had no coverage issues, etc. and absolutely cannot tell a difference! Customer Service was only needed at the switchover and it was so refreshing to talk to people who spoke without a heavy accent. US-based customer service is a game changer. I appreciate every aspect of this AMERICAN-based company!
Hi, Tim! We’re thrilled that you’re enjoying the reliable coverage and having a smooth experience with our US-based team. Thank you for choosing PureTalk—we’re truly happy to have you with us! - A.M.
Reviewed March 16, 2026
A PureTalk representative answers the customer's call straight away. Little to no hold time. They offer professional assistance with clear options. Their customer service skills are excellent...the best I've received with any cellular phone company! I recommend PureTalk highly.
Hi, Samantha! We're thrilled to hear you're getting the customer support you deserve with PureTalk! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed March 16, 2026
I have only had trouble setting up voice mail and not receiving weather alerts, i.e.: tornado warnings and severe storm warnings. The latter of which is of the most concern. Other than those issues I have been very satisfied.
Hello, Vallery! We’re sorry to hear you’re running into these setup issues! Let’s get your device fully connected. Please follow the steps below to reset your voicemail and ensure your emergency alerts are active.
1. Resetting & Setting Up VoicemailTo clear any existing errors and start fresh, please follow these steps:
Log in to your PureTalk Account at https://www.puretalk.com/account/login.
Go to the Plan tab and select your phone number from the drop-down menu.
Select Reset Voicemail.
Turn your phone completely off, wait 15 seconds, and turn it back on.
Press and hold 1 (or dial your 10-digit number) and follow the voice prompts to set your password and greeting.
2. Enabling Emergency AlertsDepending on your device, follow the steps below to ensure you receive critical notifications:
For Android: Go to Settings > Safety & Emergency (or Notifications) > Wireless Emergency Alerts.
For iPhone: Go to Settings > Notifications, scroll to the very bottom, and toggle on all Government Alerts.
If these steps don't resolve the issue, our Technical Support team is ready to help you directly. You may call them at (770) 818-3918 - A.M.
Reviewed March 16, 2026
Pure Talk provides great service at a great price. Nobody comes close to the fast and easy activation. You can expect the best customer service and long-term price guarantee. I recommend Pure Tak to everyone.
Hi, James! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed March 15, 2026
Puretalk has exceeded my expectations as a carrier giving me the ability to excel with communication communications with friends and family, clear a few issues with service interruptions and greatly appreciate who you support with my payments.
Hi, Ray! We’re so glad to hear we've hit the mark for you! Providing reliable service is exactly what we strive for, and knowing we exceeded your expectations truly makes our day. Thanks for being part of the PureTalk family—we're happy to have you with us! - A.M.
Reviewed March 14, 2026
The service is great. The only thing we had to get use to is using a password/passcode to get to our voicemail. Is there a way to shut that down? Other than that. We are happy users. :-) Thanks, much, Benn.
Hi, Benn! We’re so glad you’re enjoying the service! It’s great to have you with us.
If you’d like to stop entering a code every time you check your messages, here is the quick path to disable your voicemail password:
1. Access Voicemail: Press and hold 1 or dial your mobile number.2. Personal Options: From the Main Menu, press 4.
3. Administrative Options: Press 2.
4. Password Options: Press 1.
5. Toggle Password: Press 2 to turn the password requirement on or off.
If you’d prefer to see and manage your messages directly on your screen without calling in, we can help you get visual voicemail set up! Just reach out to our team by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed March 13, 2026
My IT expert suggested your service after I had Verizon for 30+ years after I bought my new Samsung S25 FE phone. Verizon costs were escalating significantly to $100+/month with a new, expensive phone (contract-2years) for 1 line for a woman over 65!!! I was appalled with their lack of customer service in person, online, and on the phone. My IT guy has had your service for years and has been promoting Pure Talk. I switched to Pure Talk and I am happy with the service thus far. I am also promoting your service to others.
Hi, M J! It's great to hear you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed March 13, 2026
I needed help setting up my new phone, and my rep did it all! She was very helpful! She walked me through the setup I needed and explained everything as we went. She told me how long things would take, and exactly what she was doing. She was friendly and a very good representative of PureTalk!
Hi, V! Thank you for the wonderful feedback! Providing top-tier service is our priority, and it’s great to know our team delivered. We truly value your support and look forward to continuing to serve as your provider. - A.M.
Reviewed March 13, 2026
Service with PureTalk - text, talk and data - is equal to that we had with AT&T at substantially lower monthly cost. The only complaint I had was the hour l spent on hold listening to a repeated recording while waiting to place my order. The $29.99/month offer by Puretalk was so great that its call center must have been overwhelmed. But the wait was well worth it!
Hi, Russell! We’re so glad you’re saving money with us, but we sincerely apologize for the long wait to get there. We know your time is valuable, and we hate that we kept you hanging. We’re thrilled the service is hitting the mark for you, and we truly appreciate you sticking it out with us. Welcome to the PureTalk family! - A.M.
Reviewed March 12, 2026
Pure Talk is working great! With my former carrier, I had 1 bar of service, at best, at my house and I was always dropping callings. Since changing to Pure Talk, I now consistently have at least 3 bars of service at my house, and I no longer drop calls. I am very pleased with Pure Talk.
Hi, Gregory! It’s wonderful to know we’re keeping you connected right where it matters most. Thank you for the feedback and for being a valued member of the PureTalk family. We truly appreciate your business! - A.M.
Reviewed March 12, 2026
I hear the radio ads from Mike Rowe and PureTalk right after the srn newscast and I'm pretty disappointed that Pure Talk runs ads with srn news because srn news has a constant technical glitch where the news anchor slams right into the end of pure talks commercial. It makes Pure Talk sound really really bad and so I don't want to do business with Pure Talk because they advertise with srn news. I've reached out to pure talk about the issue telling them that I don't want to give them my business and they haven't followed up so I'm pretty disappointed with their communication so honestly I just don't want to give them my business because of their affiliation with srn news. It's a tragedy because it makes them sound bad on the radio and they're associated with a poor organization that doesn't want to fix this technical glitch. I guess the old saying goes guilt by association if you have bad company that corrupts your image.
Hello, Michael! Thank you for letting us know about the audio issues you've been hearing. We know how frustrating it is when technical glitches interrupt your listening. We will have the proper teams further investigate this issue. You can also report specific details directly to the network at https://srnnews.com/contact-technical-support/. - A.M.
Reviewed March 12, 2026
Laura was Great. 5 stars. Help me with restoring my voicemail. Awesome service and business! She handle everything. Wonderful and polite. She was patient too. I love PureTalk and I tell everyone about them!
Hi, Kenneth! It is wonderful to hear that Laura provided such an exceptional experience! We take great pride in recognizing our top-performing agents, and we will certainly share your kind words with her and our leadership team. Thank you for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Reviewed March 11, 2026
I love Pure Talk!! It is very comparative to **, and I like the price per month a lot better. They offer up-to-date phones when you need a new one, with great payment plans. For two phones we pay less than $50.00 per month. They have never let us down. And today Justin was fantastic getting our new phones ordered in a timely manner. Very pleased with this provider.
Hi, Donna! We are thrilled to hear you’re enjoying our service and affordable plans! It is especially rewarding to know that Justin provided such excellent support during your recent upgrade. Thank you for your kind words and for being a valued member of the PureTalk family—we truly appreciate your business. - A.M.
Reviewed March 11, 2026
I recommend PureTalk to everyone. As promised, it was fast and easy to sign up and the service is great. I am saving money every month, and my money is not going to a company that doesn't share my values. I appreciate that the founder is a veteran and supports ** jobs.
Hi, Cat! We’re so glad to hear you're enjoying your service and saving with us!
Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed March 11, 2026
When speaking to the person on the phone the background noise was ridiculous. You guys need to improve your site online for mobile apps as you cannot go directly to your account to check and pay for your monthly or to see what's going on in general. Very disconcerting. Coming from Mint Mobile there was absolutely no hiccups and no problems with their web page. Come on guys get it together.
Hello, Jayme! We're very sorry to hear about your recent experience with our support team and website. We understand how frustrating it is to deal with disruptive background noise when trying to resolve an issue, and that falls short of the service we aim to provide.
Please know that we take your feedback seriously as we work to improve our systems. While we do not currently have a dedicated app, you can easily access your account and manage your services through our mobile-optimized portal here: https://www.puretalk.com/account/login.
Thank you for sharing this with us; it helps us identify exactly where we need to do better. - A.M.
Reviewed March 11, 2026
Excellent customer service getting my phone line ported over to PureTalk. Great coverage. Highly recommend this. Porting was so simple. Excited to save each month too. Going to tell all my family to switch.
Hi Mike! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 10, 2026
Finally got rid of my old carrier, every month service declined, but the charges increased. No more dropping calls, no more snap crackel pop static on the line, no getting text messages later on today or tomorrow, if ever. On a scale of 1 to 10, PureTalk has to be a 12.
Hello, D P! It's great to know we're providing the reliable connection you need. We truly appreciate your business and are proud to have you as a PureTalk customer. Thanks for the feedback! - A.M.
Reviewed March 10, 2026
Switched from Xfinity (very bad) to PureTalk. Switched my mom, too. Only $10 cheaper and PureTalk will not throttle down to 3G if going over data usage, which sometimes happens when watching a video. PureTalk uses a different network, which has issues when traveling interstates across nation between antennas, doesn’t mesh well. I only have one bar at house and will get dropped calls outside, compared when I was on Xfinity. I have to be on Wi-Fi to prevent this. I will have to install extenders for outside use.
I was going to this anyway for cameras. Going camping in AZ, I have less coverage, too. My voicemail on iPhone doesn’t show messages, so I have to call myself every time I don’t answer to see if I have message or not. My previous saved messages from Xfinity did not transfer. No quick way to get to messages like *86, I have to call my phone to access, a little annoying, but obviously would be better if my voicemail just worked, probably some Apple thing. Sooo, I like I’m not giving money to non-conservative causes, not sure why phone companies do that anyway, whatever, probably has something to do with tax incentives. I like I’m spending less money and not being throttled. Don’t like coverage, despite talk radio hosts saying uses same antennas, being vague on purpose like I am too.
Hello, Stephen! We hear you—there is nothing more frustrating than a spotty connection when you need it most. While things like local terrain or building materials can sometimes interfere with signal, we want to make sure your device is doing everything it can to stay connected.
To help boost your service, let’s try these quick steps:
Check for Updates: Head to Settings > General > Software Update. Ensuring your device and carrier settings are current can often fix known bugs.
Refresh Your Network: Sometimes your phone just needs a clean slate. You can find a quick guide on resetting your network settings here.
To activate Visual Voicemail, just give us a quick call. Dial 611 from your PureTalk phone or call us at (877) 820-7873.
Thanks for your patience while we get this sorted! - A.M.
Reviewed March 10, 2026
Not impressed. The speed is throttled for data and hot spot. You claim it's the same as the BIG guys, but it's not. How about telling the truth and let the consumer decide if the price difference is worth it.
Hello, Skip! We understand how important staying connected at high speeds is. Once the high-speed data limit on your plan is reached, speeds are reduced to 256 kbps for the remainder of the billing cycle. To keep an eye on your usage or check your current balance, you can log in to your portal at puretalk.com/account/login and head to the Plan tab. We appreciate your patience and your feedback as we work to improve the PureTalk experience. - A.M.
Reviewed March 10, 2026
Very pleased with my Pure Talk experience. Customer service is always above expectation and tech help has always sorted out any issues I've had with converting over to Pure Talk. Great Job, and I love that you support the military!!
Hi, Robert! We’re thrilled to hear that our service and support exceeded your expectations! Providing an excellent experience is our top priority, and we’re so glad we hit the mark for you. Thank you for your feedback and for being a valued PureTalk customer—we truly appreciate your business. - A.M.
Reviewed March 9, 2026
I have Pure Talk and my Husband has Verizon. I do not drop calls, my husband drops calls. There is no store to go to but you don't need to because they are helpful on phone and will walk you through set up, buying a phone and they will not sell you a plan you don't need. I have a $20. monthly plan and is all I need for calls text and games as well as reading the news. I will never change carriers again. Great people and great prices.
Hi, Beverly! We’re so glad you’re enjoying your service! It’s great to know our coverage and support are hitting the mark. Thanks for being part of the PureTalk family—we’re happy to have you with us. - A.M.
Reviewed March 7, 2026
Got in touch with Pure Talk on February 14th 2026 ordered a cell phone from Samsung pure talk, sent me an Apple cell phone once FedEx arrived at my house, I refused the phone, it went back to pure talk. For my refund, I did not receive full refund of $89 as they said. I owed them for shipping cost. S, why would I owe for shipping costs when pure talk is the one that sent me the wrong phone and should accept the shipping cost on the way back to them for refund, not very happy with these company. Had them for about 6 years already. Now I don't even want the Samsung phone because of the customer service. Charging me ten dollars for shipping that I did not incorporate or was at fault for.
Hello, Tim! We are truly sorry for the experience you had with our support team and for the mix-up with your device. We know how frustrating it is to wait for a phone only to receive the wrong one, and we appreciate your patience while we sorted this out.
We have confirmed receipt of the returned device. A full refund for the phone was issued to your original payment method on 02/24/26.
While our standard policy does not cover shipping fees, we want to make things right. We have applied a $9.99 credit to your PureTalk account as a gesture of goodwill for the inconvenience.
We value your business and are committed to doing better next time. If you have any further questions, please don't hesitate to reach out to us by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed March 7, 2026
The savings is nice but the service has not been the same as Verizon. I use my phone for work and now dropped calls are a regular occurence. Debating going back to Verizon. It took weeks to work through the VM problem and again this is my main income producing tool.
Hello, Kim! We sincerely apologize for the service interruptions you’ve been experiencing. We understand that reliable coverage is essential, and we are committed to getting you back to full bars.
An agent will contact you shortly to troubleshoot your specific area. In the meantime, please try the following steps:
Update Software: Verify you are running the latest OS and carrier settings (Settings > Software Update).
Reset Network Settings: This resets your cellular connection without deleting your personal data. Follow the instructions at puretalk.com/data.
Please note that local geography and building structures can occasionally impact signal strength, but we’ll investigate every option to improve your experience.
Thank you for your feedback—it helps us build a better network for everyone. - A.M.
Reviewed March 7, 2026
Have a five star rating because of the OUTSTANDING customer service of the representative that addressed our concerns with the challenges we were having with our phone. The representative was knowledgeable and patient. Didn’t feel like we were being rushed off of the phone.
Hello Etta! We're thrilled to hear about the excellent assistance you received! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 6, 2026
Good service overall. Outages are very rare, except in really, really bad weather. Customer service is friendly and American-based. NO broken English spoken here, and handle your requests quickly & satisfactorily.
Hi, Michael! Thank you for the kind words! Providing exceptional service through our 100% US-based support team is our top priority, and it’s rewarding to know we’ve met your expectations. We value your business and look forward to continuing to serve you here at PureTalk. - A.M.
Reviewed March 6, 2026
Customer service with PureTalk is a dream! These people are kind, helpful, and very knowledgeable about their products and services. I’ve called three times - when I first set up my service, when I purchased a phone through them, and when I had questions about using my HotSpot for my computer. Not only can I do this (of course), but it’s saving me from buying “AT&T Air” or “Comcast Internet”. That’s $55-70 a month I’m NOT spending with those companies! Since getting away from those is why I came to PureTalk anyway - it’s a double win. I’m very satisfied with every aspect of PureTalk thus far.
Hello, Ms. Brown! We're pleased to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 5, 2026
The representative was very helpful and knowledgeable. I was off the phone in about 10 minutes and all questions were answered. I had purchased a new SIM card and added a line to my existing account. It's always a pleasure doing business with Pure Talk.
Hi, Richard! We’re so glad to hear our team took great care of you! Speed and helpfulness are what we aim for, so it’s awesome to know we hit the mark. Thanks for the kind words and for being part of the PureTalk family—we truly appreciate having you with us! - A.M.
Reviewed March 5, 2026
They are as good as it gets for customer service and quality connections almost everywhere. They are a little more expensive than some prepaid companies. But they answer their own phones with a live American person. And that has some cost for quality factors. But I would say there is not a better phone service out there. Plus you're supporting our veterans who deserve that support. They use cdma to were aka AT&T so great service anywhere at&t works.
Hi, Jason! We are so glad to hear you're enjoying the coverage and support! Our US-based team takes a lot of pride in what they do. It’s also customers like you who make our work with America’s Warrior Partnership possible—so thank you for being part of the PureTalk family and helping us support our veterans! - A.M.
Reviewed March 5, 2026
I'm happy with Pure Talk. The only question I have is with my Samsung A23. With my Samsung A12 I could hold my finger on a text and had the option to copy it so I could send to someone else. Now I have to retype everything. Any solutions would be appreciated. Gil
Hello, Gil! We’re so glad you’re enjoying the service!
To copy a message on your Samsung, just long-press the text until a menu pops up. Look for the copy icon (two overlapping rectangles) at the top of your screen.
If that doesn't show up, your specific model might have a slightly different shortcut—in which case, Samsung Customer Support can walk you through your specific settings.
Thanks for being part of the PureTalk family! - A.M.
Reviewed March 5, 2026
I love this service better than Straight Talk. Better than Mint, T-Mobile, Verizon. I like speaking to a customer service representative who speaks clear English. I like the cellular service better than my Starlink Internet.
Hi, Jonathan! We’re so glad to hear you’re enjoying the service! Our US-based support team takes a lot of pride in taking care of our customers, so sharing your feedback really makes our day. Thanks for being part of the PureTalk family! - A.M.
Reviewed March 5, 2026
I like the simplicity of the PureTalk cellphone service system. The fact that I found a resource for telephone service that I can afford on my budget is a small miracle! So far, so good. My monthly bill for service on my iPhone15 Pro costs less than $34.00. I've had absolutely no problems with connectivity, and the calls are clear and interference free. The best decision I've made concerning my cell phone in a long time.
Hi, Lisa! It's great to hear you're enjoying our service and budget-friendly plans! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed March 4, 2026
PureTalk is excellent. I have not ever had any connection issues or dropped calls in the 2+ years with them. My area of Massachusetts is known for poor cell service (Norfolk county) but I have never had trouble with Puretalk. I changed from Verizon and have been extremely satisfied and for a lot less money. I changed my sister over to Puretalk this year and she also seems to be happy.
Hi, Georgina! We're thrilled to hear you're having such a great experience with our service and savings! Thank you for the kind words and for being a valued PureTalk customer. We truly appreciate your business. - A.M.
Reviewed March 4, 2026
I'm in Anchorage Alaska and so far so good. No problems so far. Even 45 miles out of Anchorage no loss of service. No dropped calls. I am enjoying PureTalk so far. I do try to recommend your cell service. I got it at 29.95 for life!
Hello, Desiree! It's great to hear you're getting reliable coverage in Alaska! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed March 4, 2026
I’d been with AT&T for about 20 years. Never been too satisfied. PureTalk is like a shining star. So far, real good. Far as I’m concerned, they’ll be my phone company for life. For the price and service, they’re hard to beat.
Hi, Mark! We’re so glad to hear you’re loving the service and those savings!
Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed March 4, 2026
After many years as a faithful Verizon customer, I switched to PureTalk. I have been on their plan for about three months and am very happy with the service. With Verizon, I had a prepaid plan that was about $35.00 per month for unlimited talk and text and 500 MB of total data. For about the same monthly cost, I now have unlimited talk, text and data. And, when I have called customer service, I was actually able to understand the representative. U.S.-based customer service; what a concept! Don't think about changing to PureTalk, do it!
Hello, Victor! We’re so glad you’re enjoying the service! Our US-based team takes a lot of pride in taking care of our customers, so hearing this really makes our day. Thanks for being part of the PureTalk family! - A.M.
Reviewed March 3, 2026
I Have been with PureTalk for 3 months now, so far & they have been everything expected and the service is very good. I have not had any outages or no coverage issues. The one time I had to contact them (something on my end, not them) the staff was very helpful and knowledgeable. I do recommend puretalk.
Hello, F! We are delighted to hear that you're receiving the excellent coverage and support you deserve. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed March 3, 2026
The only cellular company that is exactly what it says it is, and does exactly what it says it does! I am so happy to have discovered them! I highly recommend them to any and everyone!! 5 Stars, across the board!!! ☆♡☆♡
Hi Angela! We're excited you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 3, 2026
Wife and I are happy just wish could have gotten rest my Photos other stuff off my old phone sent into PureTalk for New phone sent out to me. I, was not able to download Photos plus many phone Numbers. So got some in the New phone. Photos from jobs had from old Business unable to converted to a Flash Drive. Dennie **: Pure Talk still happy other than that and (Ford Profile for our Newer Vehicle recently purchased also.) 03/02/2026:.
Hi, Dennie! We are so happy to hear you’re enjoying our service! We know how important it is to keep your memories and information safe during a transition.
If you haven’t already, we recommend backing up the data on your old phone to a cloud storage account, such as Google Drive or iCloud. Once the backup is complete, you can easily sync that data to your new device.
For device-specific instructions, we recommend checking the manufacturer's support page. Thank you for choosing PureTalk—we truly appreciate your business! - A.M.
Reviewed March 2, 2026
⭐⭐⭐⭐⭐ Sauja Deserves a Gold Star (and Maybe a Cape). I'll be honest — I usually approach customer support calls the way most people approach a root canal: with dread and a vague sense of resignation. But Sauja at PureTalk completely flipped that script! From the moment we connected, Sauja was helpful, cheerful, and actually listened — a rare and underappreciated superpower in the customer service world. Every question I had was met with a clear answer and a can-do attitude. No transfers, no hold music purgatory, no reading from a robotic script. Sauja handled my issue efficiently and made the whole experience genuinely pleasant. I didn't know I could hang up from a support call with a smile on my face, but here we are. PureTalk — you've got a great one. Give Sauja a raise, a trophy, or at minimum a really nice lunch. 10/10, would call again (and actually mean it).
Wow, Ronald! We're elated to hear about the outstanding assistance that Sauja provided, and to hear that the call ended with a smile on your face! Your feedback has been shared with our leadership team to ensure the agent is properly recognized. Thank you for being a valued PureTalk customer! -M.S.
Reviewed March 2, 2026
This is a great company to work with. The customer service team helped us through switching over our phones and made the process easy. It's nice to talk to people that aren't being outsourced and understand our concerns. It's also great not being pressured to add services that we don't need.
Hello Tammy! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed March 2, 2026
I am enjoying my service from PureTalk. Everything works just fine, great coverage. No need for customer services yet but on my sign up, it was great. I have one Question, I think I have heard that some get a military discount. I served in the US Coast Guard from 1964 to 1986. Does that qualify. The question never came up when I was signing up.
Hi, Pete! We’re so glad to hear you're enjoying the service and getting great coverage!
As a token of our appreciation for your service, we’re proud to offer a 20% discount to all active-duty military, veterans, and first responders. To get this set up, please email a copy of your DD214, VA ID Card, or a Driver’s License showing Veteran status to military@puretalk.com.
We truly appreciate your business and are honored to have you as part of the PureTalk family! - A.M.
Reviewed March 2, 2026
One phone call to make the switch! It’s been 4 months and haven’t noticed any difference between carriers (except the price)! I even added phone coverage and it’s still the best deal. Perfect choice!
Hi, Teresa! We’re so glad to hear you’re enjoying the best of both worlds—reliable coverage and extra savings! Thanks for being part of the PureTalk family; we truly appreciate having you with us. - A.M.
Reviewed March 2, 2026
I've been a customer now for several years and the phone service is good. However, I recently upgraded to a new phone and there was NO TECH support, as I spoke with Kahlil and Aubry, Manager of their "so called" tech support who told me to call Apple, as they were unable to help me transfer data to the new phone. For a $739 investment the phone was freezing up and constantly hot. I packed it up and returned it today and will be switching my service. Extremely disappointed!
Hello, Cindy! We sincerely apologize for the difficulty you experienced with your data transfer. It’s disappointing to hear we couldn't provide the support you needed on this occasion. We’ve noted your feedback to help us refine our technical processes and provide a more seamless experience moving forward. - A.M.
Reviewed March 2, 2026
We have been very pleased with our service and coverage since switching to PureTalk. I appreciate the automated payment process and I am very thankful for the reduction in cost that we paid for YEARS at Verizon!!! The true test will be this summer when I’m camping by Lake Michigan!! 😊
Hi, Joyce! It’s great to hear you’re enjoying the coverage and those savings! We really appreciate the feedback—it means a lot to know we’re hitting the mark for you. Thanks for being part of the PureTalk family! - A.M.
Reviewed March 1, 2026
PureTalk leverages the AT&T network, which as of 2026, holds a slightly larger total geographic footprint than Verizon. However, Verizon is widely regarded as having better "indoor" penetration and more reliable signals in difficult-to-reach rural pockets.
Hello, Timothy! We appreciate the technical insight. Every network has its strengths, and we chose our partnership to provide the best balance of nationwide coverage and affordability for our customers. If the indoor signal has been a struggle for you, please reach out—we’d like to see how we can make your experience more reliable. You may contact our Technical Support team directly at (770) 818-3918. - A.M.
Reviewed March 1, 2026
1. I hate that PureTalk's voicemail doesn’t work with the iPhone phone app to retrieve voicemails.
2. Need better cell service at my home.
If these two things were available the review would be better.
Hello, Annette! We're sorry for the connectivity trouble. Signal strength can vary based on your surroundings, but these two steps usually help:
Check for Updates: Go to Settings > Software Update to ensure your phone is current.Reset Network Settings: Follow the instructions at puretalk.com/data to refresh your connection.
To enable Visual Voicemail on your account, please contact Customer Service by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873.
Thanks for being part of PureTalk—we’re here to help if you need anything else! - A.M.
Reviewed March 1, 2026
I switched to PureTalk from Verizon. I have equal or better service now for just 29.95 a month for life. I'm glad I made the switch and encouraged my family to do the same. I typically have 5G everywhere I go now, with Verizon I often only had 4G LTE even though I was in a 5G area.
Hi, Don! We're thrilled to hear you're getting reliable 5G coverage at a fraction of the cost. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed March 1, 2026
As a new customer, thus far I am pleased; although I have not yet had a chance to "test" the hotspot performance yet in various locations (an important factor for me). My biggest regret is that my son and daughter missed the promotion deadline by one day ("lifetime" promotion that ended in December). I hope at some point you may elect to hold another promotion identical to this.
Hi, Phillip! Thank you for the kind words! We know how important value is when it comes to your wireless plan. While we don't have a new offer today, I’d recommend checking our promotions page shortly, as we update our deals frequently to ensure our customers get the best rates possible. - A.M.
Reviewed March 1, 2026
Switched from Verizon after 14-years. Telephone service seems ok but very slow data even when within my data plan. Most likely bottom of the barrel service with it being so cheap. I suppose no different than all other carriers as far as increased performance = higher cost.
Hello, Philip! We're sorry to hear you're experiencing slow data speeds.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Feb. 28, 2026
I very much regret leaving Verizon. Yes, Puretalk is much cheaper, but the internet quality is very poor (often I can't get it to work). I also had 2 bad experiences with their customer service. One time, the rep refused to allow me to speak with a supervisor, and the other time the rep made an error with my account data amount.
Hello, Amy! We are truly sorry to hear that your data speeds haven't been meeting expectations. Please accept our apologies for the frustration this has caused, as well as for the less-than-ideal service experience you’ve had so far. This isn't the standard we strive for.
To get your service back on track, we recommend these two quick steps:
Check for Updates: Ensure your device has the latest software and carrier settings. You can find this in Settings > General > Software Update.
Reset Network Settings: This often clears up persistent connectivity hiccups. You can find a step-by-step guide on how to do this at puretalk.com/data.
Your feedback is incredibly helpful as we work to improve. Thank you for sticking with us while we get this sorted out.- A.M.
Reviewed Feb. 28, 2026
I have been extremely happy with all of my dealing with PureTalk from my initial call about signing up for service to switching my number from Verizon. The saving I enjoy from switching service, and it is the same service, is $50.00 a month.
Hi, Gregory! It's wonderful to hear you're enjoying our service and saving money with PureTalk! Thank you for your feedback and for being a valued customer! We truly appreciate your business. - A.M.
Reviewed Feb. 27, 2026
Have had to contact them a few times about payment issues on my end. Every time I have been helped by a kind, knowledgeable employee. Specifically Dominique, who helped me last night, and was extremely understanding and helpful. 10/10.
Hi, Amber! We are so happy Dominique could get that payment issue sorted out for you! Nothing makes us smile more than knowing our team is delivering for our customers. I’ll make sure Dominique and our leadership team see your kind words—they’ll mean the world to them. Thanks for being part of the PureTalk family! - A.M.
Reviewed Feb. 27, 2026
"PureTalk is a solid, budget-friendly wireless service. It keeps things straightforward with no hidden fees, decent coverage on major networks, and overall it's a great pick if you just want something that works without breaking the bank."
Hi, John! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Feb. 26, 2026
Overall, I'm glad I switched to Pure Talk from Verizon. Especially the cost. However, after switching, my wife and I have experienced delays in the speed of usage, and extremely aggravating pauses of videos we try to watch. Lag times we never had under Verizon.
Hello, Charles! We’re so glad you’re enjoying our plans! We definitely want to help get those speeds back up to par for you.
First, please check your Settings > Software Update to ensure your device and carrier settings are fully up to date. If that doesn't do the trick, a quick Network Settings Reset often clears up connectivity glitches. You can find a step-by-step guide for that here.
If you’ve used your high-speed data for the month, speeds shift to 256 kbps. You can check your current usage anytime by logging into your account portal and clicking the Plan tab.
Thanks for being part of the PureTalk family! - A.M.
Reviewed Feb. 26, 2026
My wife and I each have Pure Talk for our mobile service. We have never experienced a problem with this company. The cost is very affordable, and we have never had a price increase. We are considering using their fall monitoring service.
Hi, Allen! We’re so glad you’re enjoying the service and our affordable plans! To get started with the PureTalk Ranger, simply log into your account portal here: puretalk.com/account/login.
Thanks for being a part of the PureTalk family—we truly appreciate your support! - A.M.
Reviewed Feb. 25, 2026
I haven't been with Pure Talk for very long. But what I've noticed and appreciate is the short hold time when I call Customer Service. Also, when I talk with a representative at Pure Talk I don't have a hard time understanding them when they speak and they understand me. It's difficult explaining a technical problem to someone who doesn't speak and understand the English language very well. I also love the fact that Pure Talk is helping take care of our veterans. That's the main reason I switched my service.
Hi, Patsy! We’re so glad to hear that! Our US-based team works hard to keep things simple and fast, so knowing it made a difference for you truly makes our day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
Reviewed Feb. 24, 2026
I switched because I have had some spotty service with other carriers in remote areas. I have not found that with Pure Talk. I am pleased that the company is American, based and works with veterans. Nice to be with a service that values their customers. I've had Sprint, Straight Talk, **, and Pure Talk has been the best. Thank you for using Mike Rowe for your advertising.
Hello, Jim! We're thrilled that you're getting great coverage in those remote spots! Providing reliable service and US-based support is what we strive for. Your loyalty also helps us give back to veterans through America’s Warrior Partnership and K9s for Warriors. Thank you for choosing PureTalk!- A.M.
Reviewed Feb. 23, 2026
I've been so happy with PureTalk. My phone service has been excellent and I'm saving so much money from when we were with US Cellular, almost $200 a month!! I tell everyone how happy I am with PureTalk.
Hi, Sandra! We're thrilled you're getting excellent service and saving $200 a month with PureTalk! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 23, 2026
I love the price and you get more than you pay for. I haven’t had any problems with my phone since I switched to Pure Talk!! I’m so glad I switched. Thank you, it was also very easy to switch and I very helpful person on the other end that spoke English.
Hello, William! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Feb. 23, 2026
Making the switch was scary because I was with T-Mobile for years but I’m so happy I switched and feel like I’m a part of something and not just getting charged so much for less quality. I came across PureTalk after watching Candace Owen’s show a few times and I knew I was looking to change my phone line for a while now so I just took the step and it’s saving me about $100 a month plus I get to give back.
Hi, Jen! It’s wonderful to hear that you’re saving $100 a month since switching to PureTalk! Thank you for the kind words and for being a valued customer. We’re honored to provide the service you deserve at a price that works for you. - A.M.
Reviewed Feb. 22, 2026
So far PureTalk has been more economical than TING, especially when we need data or travel to Canada. The Voicemail took several attempts to get right. We don’t like having to call a service to check voicemail, but at least it works. I wish there was a better app to check our data usage. Whenever I login to PureTalk I get this error message: “We're Sorry An internal system error has just occurred.“ Confusing. Overall, though, we’re pleased.
Hello, Louis! We’re sorry to hear things haven't been running smoothly. Let’s get you back on track with your account and voicemail settings.
1. Resolving the Login ErrorTo bypass the error message you're seeing, please try the following:
- Clear your browser’s cache and cookies.- Try accessing the site via a different browser (like Chrome or Safari).
- If you’re still locked out, please contact us so we can verify your account status.
2. Setting Up Visual VoicemailSkip the dial-in menus! Visual Voicemail lets you manage messages directly from your screen. To activate this feature, give us a quick call:
- From your PureTalk phone: Dial 611- From any phone: Call (877) 820-7873
Thank you for helping us improve. We appreciate your patience! - A.M.
Reviewed Feb. 22, 2026
I have to say this is great cell service. I haven’t had any problems or anything just great service. Thank you very very much. Your customer service reps are very nice and very helpful with any question. I’ve never had any problems. This is the best service and I think you are probably the best company out there.
Hi, Joyce! It's wonderful to hear you're enjoying our service and customer support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 22, 2026
We live in the mountains and have had coverage issues with other carriers. With PureTalk we have had no problems at all. And with wi-fi calling we have total coverage. Also, I have called PureTalk with a couple questions. The customer service is excellent and have helped me tremendously. We highly recommend PureTalk!
Hello, Cynthia! This is what we love to hear! High-quality coverage and top-tier support are what we’re all about. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Feb. 22, 2026
Puretalk has been great. The price is very much a needed value for this senior citizen and I appreciate that I haven’t been solicited for upgrades or add ons. I have what I need and I’m happy. The company that rhymes with Horizon was so irritating in that they lie to your face that they can’t lower your rate, hound you constantly for upgrades and TV crap. It’s so great to be free from all of that! Thank you!
Hi, Gary! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Feb. 21, 2026
I am all set now but, in the beginning, it was not a smooth transition for me. I had trouble connecting to customer service to get my new # and to get my phone registered. It took a few days. All and all it was frustrating at the time. Everything got straightened out and I'm fine with the service. Pure Talk is a great alternative to big wireless. Prices are good.
Hello, Lorri! We’re so sorry for the rough start, but we’re thrilled to hear your service is now working perfectly! If you have any other questions, we’re always here for you. You can reach our support team through our Contact Form, via live chat on social media, or by dialing 611 (or 877-820-7873) from your device. - A.M.
Reviewed Feb. 20, 2026
Polite, helpful assistance. Great price for excellent service. We wish we had changed to Pure Talk sooner. Have not run into any 'dead spots', dropped calls or other issues we have sometimes experienced with other services in the past. To this point, we have no complaints or issues. We like the fact that this is an American company that supports what we value. Have recommended this to several others.
Hello, Teresa! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Feb. 20, 2026
I had a wonderful experience w/ rep today to transfer service from old iPhone to new one. Was updated within the hour, and explanations were clear and concise, thank you, Pure Talk!! Have been with you for many years. I tell others about you. Pricing is great!
Hi, Rose! We’re so glad we could help you get settled into your new phone! We know how important it is to stay connected, and making that transition seamless is exactly what we strive for. Thank you for the kind words and for being part of the PureTalk family—we truly appreciate your business! - A.M.
Reviewed Feb. 20, 2026
Reception is very poor in Fort Myers, FL area. Often have to go outdoors to use phone. Voicemail: sometimes a call will be displayed and other times I have to call in to Network Provider to receive a call.
Hello, Vera! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Feb. 20, 2026
Always polite and patient when taking my calls. The customer service people take a moment or two to chat about common interests and I always feel like I've made a new friend. During my initial call to set up service my neighbors young pit bull was doing her best to "help" and the young man couldn't keep from laughing out loud with me as Macey tried to speak also. My apologies were unnecessary as he explained his understanding of my love for this young pup. I knew then I was making the right decision in choosing PURETALK and have been proven correct ever since.
Hi, Susan! Our support team takes great pride in being helpful and friendly, so we'll be sure to share your feedback with them. We truly appreciate your business and are glad to have you in the PureTalk family.- A.M.
Reviewed Feb. 20, 2026
We were able to use our phones in a remote part of the state where we previously had no service whatsoever from Verizon. We recently had a phone stolen and were able to transfer the phone number to a new phone without any hassle.
Hi, OW! Thank you for the wonderful feedback! We take great pride in providing reliable coverage in remote areas and making transitions as easy as possible for our customers. We truly appreciate your business and are proud to be your service provider. - A.M.
Reviewed Feb. 19, 2026
I had ATT cellular service and switched to PureTalk, no problems. I can't tell there is any difference in service, except my phone bill is less. I heard about PrueTalk and saw the TV ad with Mike Rowe.
Hello, Larry! We're thrilled you're getting the same great service at a fraction of the cost. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Feb. 19, 2026
Very pleased with high quality service. Pure Talk offers: state side customer service representatives, good value for money including monthly plans, 5G network and, most of all, supporting conservative American values. I am so glad to have switched leaving my former mobile company of 17 years to one I can truly invest in.
Hello, A! Thank you so much for the kind words! We strive to combine high-speed 5G with the best US-based support in the business, and we're happy to know we've delivered that for you. We truly appreciate your business and look forward to serving you for a long time to come. - A.M.
Reviewed Feb. 18, 2026
Love PureTalk! Cheaper than others but the best part is that customer service is a real person! We had two issues with our phones and customer service was able to resolve them both very quickly. Just great service!
Hi, Susan! Thank you for the wonderful feedback! We're thrilled that you’re enjoying both the cost savings and our support team's dedication. We truly value your business and look forward to serving you for a long time to come. - A.M.
Reviewed Feb. 18, 2026
So far the service has been meeting the needs of the chapter. Knowing it is being provided by Veterans for Veterans and others of course, and that is it American based, is wonderful. Recommendations have been made several times to Veterans that are in need of reasonable and reliable services.
Hello! We’re so glad you’re enjoying the service! Knowing we have your support means the world to us—it’s what allows us to keep giving back to incredible organizations like America’s Warrior Partnership and K9s for Warriors.
If you know anyone else who’d love a mission-driven carrier, don’t forget that you can earn a $50 credit for every referral. It’s our way of saying thanks for helping us grow.
Check out the details here: puretalk.com/customer-referral-program
Thanks for being part of the PureTalk family! - A.M.
Reviewed Feb. 17, 2026
Outstanding customer support. I had to change payment method. I forgot my PIN. The agent was very patient. I have a hearing problem. She stuck with me until I was able to change my payment method. I believe her name was Faye. She deserves a raise.
Hi, Frank! We’re so glad to hear the team could help you get your payment info squared away! Providing smooth, stress-free support is what we aim for, so it’s great to know we hit the mark. Thanks for the kind words and for being part of the PureTalk family—we truly appreciate having you with us! - A.M.
Reviewed Feb. 17, 2026
The service is quality. My only gripe is that the voicemail computer voice takes way too long. I could watch corn grow faster that the computer say its lines to introduce who called. Please try to speed that up.
Hi, Daniel! We’re so glad you’re enjoying the service! To make things even easier, you should definitely try Visual Voicemail. It lets you read and manage your messages directly from your screen—no more dialing in and listening to prompts.
To enable this feature, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Feb. 17, 2026
Thought I was getting a $35/mo plan. Instead it's $45/mo. Trying to port over from Quicken was a nightmare. The Samsung A36-5g is completely foreign to me. Worse, no tech support. Tried to get help learning how to use phone and PureTalk gave me a YOYO plan - You're On You're Own. Went to Best Buy and was told, "No help here because you didn't buy phone here." Can't get or send text, because phone says can't connect to network. Gmail goesn't work because Google keeps pestering me to sign up for all their junk. Very hard lesson learned - if you can't buy tech in a brick and mortar store, DON'T buy it!
Hello, Henry! We’re truly sorry to hear you’ve been having a difficult time with our service lately. We know how frustrating it is when your phone isn't functioning, and we want to get this sorted for you quickly.
To keep things transparent, here is what you are currently subscribed to:
Base Plan: $30 (Unlimited Talk & Text + 10GB Data + 5GB Hotspot)Protection: $5 Allstate Device Protection + $4.99 Allstate Identity Protection
Monthly Total: $39.99 (plus taxes and fees)
To resolve the texting issues, please ensure your software is up to date and try resetting your network settings via puretalk.com/data. If the problem persists, please call our Tech Support team directly at (770) 818-3918 so we can troubleshoot this in real-time. - A.M.
Reviewed Feb. 17, 2026
What a great experience, smooth transition to PureTalk. Outstanding coverage providing fewer drops and low service levels provided by Verizon. The best part, my monthly cost dropped over 50%. Thank you!
Hi, Brian! That is fantastic to hear! We’re thrilled that you’re enjoying reliable coverage while saving over 50% on your bill. Thank you for the kind words and for being a valued member of the PureTalk family—we truly appreciate your business! - A.M.
Reviewed Feb. 16, 2026
Pure Talk’s customer service has been friendly and helpful each time I have called. Setting up our service initially was very easy due to the helpful customer service representative and they helped us get our new phones set up.
Hi, Terra! We’re thrilled to hear our team could help get your service up and running! Providing a smooth experience is exactly what we aim for. Thank you so much for the kind words and for being part of the PureTalk family—we truly appreciate having you with us! - A.M.
Reviewed Feb. 16, 2026
My experience with Puretalk has been great. The transition from Verizon to Puretalk was easy and seamless. I'm enjoying the big reduction in my monthly bills. I found their customer service and tech support departments very helpful.
Hi, Carolyn! It's fantastic to hear you had a seamless transition and are getting great customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Feb. 16, 2026
5 stars means exactly that. No dropped call, no buffering, crystal clear connections and great customer service. I’m a little older so my ear to brain connection doesn’t like fast talking or mumbling NEITHER of which I dealt with at Pure Talk. So the cherry’s on top for me are they are patient, knowledgeable and very helpful.
Hi, Michael! We’re thrilled that you’re loving the coverage and getting the support you deserve. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Feb. 13, 2026
So happy with PureTalk! Decided to switch & try it, & am completely satisfied. No problems with the service my husband & I are getting now. Amazing cell phone service, & easy to contact with any questions. So much cheaper than what we had before elsewhere! It's a thumbs up for sure!
Hi, Patricia! That is exactly what we strive for! It’s great to hear that you’re enjoying the perfect balance of excellent coverage and real monthly savings. Thank you for choosing PureTalk and for taking the time to share your experience! - A.M.
Reviewed Feb. 13, 2026
Calling after hours to update a payment method? No problem! Destiny updated everything and answered my questions quickly and efficiently. Great price, products, and service. I've been with Pure Talk for years, and won't go anywhere else.
Hi, Sandra! We're thrilled Destiny could provide the fast, efficient service you deserve. We appreciate your feedback and are proud to have you as a PureTalk customer. Thanks for choosing us! - A.M.
Reviewed Feb. 12, 2026
Switched from AT&T. Process was seamless. Pure Talk told us exactly what we would need, to keep our number. When I received the SIM card I started the process online entered the transfer PIN required and installed the SIM card. I immediately had the new service setup and the number transferred. Service has been just as good as my previous service with no dropped calls. One inquiry emailed to customer service was responded to and resolved within 15 minutes. Price is a third of what I was paying before.
Hi, Ben! We’re so glad to hear your switch to PureTalk was seamless! It’s our goal to make things that easy, and we're thrilled to have you with us. Thanks for the kind words and for choosing us as your provider! - A.M.
Reviewed Feb. 11, 2026
I used to have Sprint/TMobile. Nothing but headaches. I switched to PureTalk and have been happy. Always able to understand customer service personnel when speaking with them. They always are pleasant and always remedy my concerns. Five star rating in my book.*****
Hi, Denis! We’re so glad to hear you’re having a great experience with our service and support team! Knowing we’ve hit the mark for you truly makes our day. Thanks for being part of the PureTalk family—we’re happy to have you with us! - A.M.
Reviewed Feb. 10, 2026
My Wife and I have had an overall positive experience with PureTalk. There are some dead spots in our homes, but we are managing through them. The calls with customer service have been fantastic--these were calls during the change over period and not due to outages, etc.
Hi, Shawn! We’re so glad to hear you’re enjoying your PureTalk experience!
To make sure your home coverage is as strong as possible, here are two quick steps that usually do the trick:
Check for Updates: Make sure your phone’s software and carrier settings are up to date (Settings > General > Software Update).
Fresh Start: A quick network settings reset often clears up minor signal hiccups. You can find a step-by-step guide right here: puretalk.com/data.
Thanks for being part of the PureTalk family—we truly appreciate you! - A.M.
Reviewed Feb. 10, 2026
We love our service. We do not have any complaints so far. We love the price, as well. Our phones work fine. We are happy and have no thoughts of leaving Pure Talk. Technical support is great too.
Hello Regina! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Feb. 10, 2026
Frustrating experience! Your ads stress ease of change. It has been a nightmare. We tried to move from Verizon to Pure Talk in November. My wife's phone was successfully moved. My phone still has no service (disconnected from Verizon) at this time apparently due to the failure to "port" my number. We struggled with the "sim card". We need some help.
Hello, Martin! We're truly sorry for the frustration you’ve experienced while trying to activate and port your number. We know how essential it is to stay connected, and we want to get this resolved for you as quickly as possible.
After reviewing your account, we found that the line ending in -8062 is currently associated with an iPhone 6. Unfortunately, because the iPhone 6 does not support modern eSIM technology or our current network software requirements, it isn't compatible with our service.
We have ordered a replacement physical SIM card for you at no additional charge. Once you have a compatible device and your new SIM card arrives, you'll be ready to complete the move.
When you're ready, please call our Customer Service team at (877) 820-7873 to resubmit your request. To ensure a smooth process, please have the current carrier’s account number, transfer PIN, account holder’s name, and the billing address on file. Do not cancel your service with your current provider until the transfer is fully complete. This process typically takes between 1 and 72 business hours. - A.M.
Reviewed Feb. 9, 2026
Our phones have been down for 6 days. We have sos and can't make calls. We cannot get hold of anyone at Puretalk. They don't return our calls, emails or anything. This company is a disaster. As soon as I can, I am going back to AT&T.
Hello, Linda! We are truly sorry to hear that you were having trouble with your service. We know how frustrating it is to be disconnected, and we sincerely apologize for the inconvenience.
To help prevent this from happening again, we recommend trying these quick troubleshooting steps:
Check for Updates: Ensure your device has the latest software and carrier updates. You can find these in Settings > General > Software Update.
Reset Network Settings: You can find a step-by-step guide on how to do this at puretalk.com/data.
We really appreciate your feedback—it helps us build a better experience for everyone at PureTalk. - A.M.
Reviewed Feb. 9, 2026
Their customer service team is extremely helpful and they get back to you with answers quickly. They worked with me to figure out what the problem was with calls dropping and found out that the problem was with the ATT towers in my area. They said the towers should be fixed by February 11th and said to call back (after the 11th) and's get a credit for the inconvenience. I am impressed with their diligence in finding the problem and their response.
Hi, Faith! We’re so sorry you ran into a snag with your service, but we're glad our Technical Support team could jump in and get things sorted quickly! Thanks for the feedback and for being a valued PureTalk customer. We appreciate you! - A.M.
Reviewed Feb. 9, 2026
First, we were very disappointed that a few days after we switched from T-Mobile that you guys had a special on exactly what we had just transferred to and wouldn’t consider giving us the same deal. Secondly, both of our phones do not ring 75% of the time they are not on do not disturb. They are not shut off. The ringer is on, but they do not ring through. We are very frustrated. I have called in. Your customer service person was not able to help us, so what do we do now?
Hello, Dona! We know how important it is to get the best value out of your plan. While we’d love to get everyone on that specific rate, the $29.95 for Life promotion was a special window for new line activations only (ending Dec 14th) and cannot be retroactively added to established lines.
Regarding your current service issue, we want to get you back up and running immediately. A support agent will be reaching out to you shortly to troubleshoot this and find a resolution.
Thank you for your patience and for being a valued customer. - A.M.
Reviewed Feb. 9, 2026
We have been extremely satisfied with PureTalk, from customer service to overall cellular quality. We made the switch in November 2025 and are quite happy. We have been promoting PureTalk to all of our friends and family.
Hi, Sean! It's great to hear you're enjoying our service and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Feb. 9, 2026
I have had only one issue from the time I have set up my contact with Pure Talk. That issue was my messaging system was not set up, and I did not see an explanation for it, but I was assisted with it fairly quickly. I’ve had no other problems or no other issues.
Hi, Beth! We’re thrilled our team resolved your messaging issue promptly. We value your business and are always here whenever you need us. Thanks for choosing PureTalk! - A.M.
Reviewed Feb. 7, 2026
I have been using PureTalk for multiple years, and the service has been excellent. I especially appreciate their US-based customer service. They answer the phone quickly and are able to answer my questions quickly. I highly recommend PureTalk.
Hi, Don! We're thrilled to hear you're enjoying our service and US-based customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Feb. 7, 2026
So far, my experience has been amazing. The website is smooth and easy to use. My coverage is better than Verizon for my location. I was most impressed with the adjustment I did to my plan this month. After looking at my usage, I made an adjustment to the next lower plan a few days before the bill was due and when I did, I was only charged for the new amount, not the higher amount for the previous month. Blown away! PureTalk saved me money when they didn't have to... I'm happy with my decision to switch! I was paying $300 for my wife and I and now it's about $115!
Hi, Todd! It's wonderful to hear you're getting excellent coverage and saving $185! Thank you for choosing PureTalk and for taking the time to share your experience. - A.M.
Reviewed Feb. 5, 2026
I have begun having issues with my phone being very slow. Some post received do not download. My service bars are only 1 or 2 bars. When at one point, I always had full bars. I do not understand why suddenly I am having issues?
Hello, Barbara! We know how frustrating service interruptions can be, and we sincerely apologize for the trouble. We want to get you back up and running as quickly as possible!
To optimize your connection, please try these two quick steps:
Check for Updates: Ensure your device has the latest software and carrier settings. You can find this in Settings > General > Software Update.
Reset Network Settings: This often clears up persistent connectivity glitches. You can find a step-by-step guide at puretalk.com/data.
If your signal doesn’t improve after these steps, please call our Technical Support team at (770) 818-3918. They are ready to dive deeper and find a resolution for you. - A.M.
Reviewed Feb. 5, 2026
I recently changed to Pure Talk and I am very unhappy because my loading time is very, very slow. I am considering changing to another carrier because I was told that everything would function the same as Verizon, but the loading time has not. Furthermore, the magazine advertisement stated that I was to receive a FREE 3 year subscription to the magazine, but I was told I could not get it. Your representative said I must already have a subscription to the magazine; yet, the advertisement said nothing about me having a previous subscription. This is a case of false advertisement. Thank you for listening to my displeasure. Lynda **.
Hello, Lynda! We’re sorry to hear your data speeds aren't meeting expectations. We know how much you rely on a fast connection, and we’re here to help get you back up to speed.
To ensure your device is performing at its best, please try the following steps:
Check for Updates: Ensure your phone is running the latest software by going to Settings > General > Software Update.
Reset Network Settings: This refreshes your connection to our towers. Go to Settings > General > Reset > Reset Network Settings. This will clear your saved Wi-Fi passwords, so you’ll need to log back into your home or office Wi-Fi afterward.
We also appreciate you reaching out regarding the AMAC promotion. To clarify, AMAC customers receive a free 3-year extension to their existing subscription upon activating their PureTalk service.
We apologize if this wasn't clearly detailed in our initial advertisement; we’re currently reviewing our messaging to make sure it’s more transparent for members like you.
Thank you for your patience and for being a part of the PureTalk community. Your feedback is exactly what helps us improve. - A.M.
Reviewed Feb. 3, 2026
I have used it from Tampa, Florida to Tallahassee then to Mississippi and getting very slow AT&T internet from it. I hope this will not be an ongoing situation. Telephone service works fine. My prior phone was with Verizon and internet was good everywhere.
Hello, Jerold! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Feb. 2, 2026
When I inquired about switching to Pure Talk was assured that we would have 5 G service and our current phones would work. Well, we Don't and it was a fiasco from the beginning, trying to change over to the service, then having no calling service, "emergency only calls". That is dangerous and frustrating. Finally, we got my husband's phone to work, and mine would not so I had to get a new phone, because I need to be able to make and receive a call when he is not home. My new phone helps some.
Thank goodness we have good Wi-Fi (no one told us to try that on the 10 or so calls I made for assistance). But, if our internet goes out, we are up a creek without a paddle, we will have no phone service. Very Disappointing, I realize we live out a bit from the city but, not in the wilderness. Some how we are in a bad area. But, the hours of stress, and raised blood pressure, would have be avoided if we were told the truth from the start and stuck with our previous, service provider.
Hello, Cynthia! We sincerely apologize for the 5G service gaps and any miscommunication about coverage in your area. That’s not the experience we want for you. We appreciate you bringing this to our attention, as it helps us prioritize network improvements where they're needed most. - A.M.
Reviewed Jan. 30, 2026
For some reason, I am paying more than what everyone advertises about Pure Talk. I’m not sure why… I am a widow and paying over $34 a month. The commercials I hear talk about $20 a month or even $25 a month. At first, I wasn’t getting very good reception, but it has improved now because I purchased more Gigabytes. Everything is working pretty well now, but I do wonder why my bill isn’t closer to $20 or $25.
Hello, Ruth! You are currently on the $30 Unlimited Talk & Text plan, which includes 10GB of Data and a 5GB Hotspot.
You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to change your service plan.
To view your monthly bill, select the Billing tab and scroll to Transactions.
If you have any questions or concerns, please don't hesitate to reach out to our Customer Service department by dialing 611 from your PureTalk device or calling (877) 820-7873.
Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed Jan. 29, 2026
The lady on the service call was very helpful and quickly assisted me in getting my voice mail set up after I moved to Puretalk from Visible. The big help was that I could understand her. Many other help lines from other companies have techs that have such a heavy accent that you can't understand them. Will tell my friends about Puretalk because of the good experience with the help line tech.
Hi Steven! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Jan. 29, 2026
We're pleased with the service area. We switched from AT&T. As a truck driver it's important to be covered all over the western U.S. Pure Talk provides that. Only complaint is that games keep being added to my phone
Hi, Alejandro! We’re so glad to hear you’re enjoying your PureTalk coverage! Regarding those unknown apps, a quick tip: you can usually find a 'Block Unknown Sources' toggle in your phone’s Security or Privacy settings. If you need a hand finding the exact steps for your specific model, you may reach out to the phone's manufacturer. Thanks for being part of the PureTalk family! - A.M.
Reviewed Jan. 28, 2026
Carla, at PureTalk gave me the best customer service today. We switched from ATT to PureTalk, at the suggestion of our son. PureTalk also supports veterans. We are having great success with PureTalk & had a horrible time getting ATT to release us. We are saving nearly $200/month. That is huge.
Hello Hazel! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Jan. 27, 2026
I was pleasantly surprised by the level of ease to set up my new Puretalk account and immediately saw a 43% discount from Verizon. Better yet, no noticeable difference in quality of service. In fact, while setting up my plan, the Rep I spoke with was a real human (imagine that!) who facilitated that set up, flawlessly. Couldn’t be happier! So is my wallet! Thanks PureTalk!
Hi, Andrew! We’re so glad to hear you're getting top-tier coverage and support while keeping that extra 43% in your pocket every month. Thank you for sharing your experience and for being a loyal PureTalk customer; we truly value your business. - A.M.
Reviewed Jan. 27, 2026
PureTalk is saving me money each month. They have been responsive to my requests with excellent customer service and friendly agents. After doing business with other, big cellular providers I have been pleasantly surprised to have my service with PureTalk. Switching over was simple and seamless. I would recommend PureTalk to everyone!
Hi, Bruce! We’re so happy to hear you’re having a great experience and saving money with us! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Jan. 27, 2026
Starting my 3rd month with Pure Talk. They provide the strongest signal in my area (I live in the country), and they provide talk, text, and, data at the best price. Their customer support team are always professional and knowledgeable. I give them 5 stars in every category!
Hello Earl! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Jan. 26, 2026
I want to be able to specify a Caller ID number. Specifically, in my system, I want all incoming calls to be directed to **. This would allow me to answer all calls on my other devices. Other than that, the service is fine.
Hello, James! While we currently don't have the option to customize Caller ID displays, we’d be happy to help you set up call forwarding. For step-by-step assistance, please contact our Technical Support team at (770) 818-3918. We truly value your feedback as we continue to improve the PureTalk experience. - A.M.
Reviewed Jan. 23, 2026
I live off grid and rely on Wi-Fi calling to stay in touch with family. Since joining Pure Talk I have had issues with this. I have to reboot my phone often to make calls and can't send or receive pictures.
Hello, Judy! We know how frustrating it is when your service doesn't work the way it should, and we’re truly sorry for the trouble. Let’s get you back up and running.
Often, a quick refresh is all it takes. Please try these steps:
Update your device: Check for the latest software and carrier updates in Settings > General > Software Update.
Reset Network Settings: This clears out minor connection glitches. You can find a step-by-step guide at puretalk.com/data.
If you’re still not seeing an improvement, our Technical Support team is ready to dive deeper. You can reach them directly at (770) 818-3918.
Thank you for sticking with us while we get this sorted! - A.M.
Reviewed Jan. 23, 2026
I am unhappy with the rates we pay. About a month after we signed up, there was a big promotion; $29 per line, unlimited, for life. When we inquired about getting that rate, since we were so new, we were denied. They are still running that promo. I feel like we've been had. Why can't these be extended to existing customers?
Hello, Daniel! We understand you were looking to take advantage of the $29.95 Unlimited promo! Unfortunately, that offer was specifically for new lines and concluded on December 14th, 2025.
While we can't apply that expired rate to your current line, we appreciate your feedback. It helps us shape future offers for our long-term customers. Thank you for being a part of the PureTalk family. - A.M.
Reviewed Jan. 22, 2026
We switched to PureTalk when we moved to Utah. We had heard good things about them but we're a little hesitant to switch from the big carrier we were with previously. We decided to give it a try though. We have been very happy with the service we've been given! We're paying 1/3 of what we were before and the coverage has been no different than with the big carrier we switched from.
Hi, Josie! It’s fantastic to hear you’re getting the same great service for a fraction of what you used to pay. Saving money shouldn't mean compromising on quality! Thank you for being a valued member of the PureTalk family! - A.M.
Reviewed Jan. 21, 2026
Working fine; but I think I am still being billed on my program for the phone I got. Actually, I had to pay for the phone before they would give me a number, so could you check on that. My basic program was supposed to be around $42 but I am paying $60 something. I don't know have my receipt or whatever
Hello, John! We have taken a look at your account and confirmed that your subsidy payment was successfully processed on October 23, 2025.
Currently, your service includes the $45 Unlimited plan along with Device and Identity protection from Allstate ($5 and $9.99, respectively).
You may log into your portal at https://www.puretalk.com/account/login, select the Billing tab, and scroll to Transactions to view your monthly invoices.
We want to make sure you're only paying for what you need—if you’d like to cancel those extra protection features, you may call our Customer Service department by dialing 611 from your PureTalk device or (877) 820-7873. - A.M.
Reviewed Jan. 21, 2026
Good customer service. Jeanie answered all my questions. Nice also to be able to understand her English. I also liked the simple process to reach a real person. Please give Jeanie a dozen roses and a bottle of wine.
Hi, Timothy! Thank you so much for the wonderful feedback! We’re proud to have Jeanie on our team, and we’ll make sure she receives the recognition she deserves for providing you with such an amazing experience. We truly appreciate your business and are glad to have you as a valued member of the PureTalk family. - A.M.
Reviewed Jan. 20, 2026
I liked switching and things seem easier. It's you get what you paid for... My problem I asked how hard would it be to get a new phone if the one I bring over has issues. And of course told easy... But my phone is breaking now (of course) and is being told I can't pay monthly for it. Honestly would have been 5 stars if not for this.
Hello, Corie! We understand that being declined for in-house financing is disappointing. While our review process differs from traditional credit checks, several factors are considered when determining eligibility.
We want to help you get the device you need through one of these alternative options:
Affirm Financing: You can apply with our partner, Affirm, during the checkout process. They offer flexible payment plans that may work for you.
Pay in Full: You can purchase your new device outright at any time.
Simply log into your PureTalk Account Portal, navigate to the Upgrades tab, and select your preferred device.
If you have any questions, our team is here to help. You can reach us by dialing 611 from your PureTalk phone or calling us directly at (877) 820-7873. - A.M.
Reviewed Jan. 20, 2026
I found the process of switching to Pure Talk difficult and time consuming. I had to call multiple times. Maybe if a person is tech smart it would not have been such an issue. But for older people who are not tech savvy, it was very complicated. I am still not 100% satisfied.
Hello, Linnea! We’re truly sorry that your switch to PureTalk wasn't as easy as it should have been. Our goal is to make onboarding seamless, and we clearly missed the mark this time.
We want to make things right—if you still need a hand, our team is ready to help via our Contact Form at https://www.puretalk.com/contact or through live chat on X, Facebook, or Instagram. Thank you for your patience and for sharing your feedback!- A.M.
Reviewed Jan. 19, 2026
My Customer Service Representative was named Adam. He was wonderful. Very professional and Knowledgeable. He helped me with everything I needed. The Company has been good to me for years. I highly recommend it.
Hi, Jenny! Thank you for the kind words! We’re thrilled Adam provided you with an amazing experience. We've shared your feedback with him and our management team to celebrate his hard work. We appreciate your business and are proud to have you as a PureTalk customer! - A.M.
Reviewed Jan. 19, 2026
So far, my experience with PureTalk has been really negative. The latest example, is that I cannot sign into my account. When I sent a request for help to PureTalk, all you jerks told me was “sorry you can’t sign into your account”.
Hello, Robert! We sincerely apologize for the frustration you experienced with our support team regarding your sign-in issue. We want to make this right. To get you back into your account, please try these troubleshooting steps:
Clear your browser: Delete your browser’s cache and cookies, then try logging in again.
Try a different browser: Switch to a different application (e.g., Chrome, Safari, or Firefox).
Switch devices: If you are on a mobile phone, try signing in using a PC or laptop.
If these steps do not resolve the issue, please reach out to us directly so we can investigate your account further. You can call us by dialing 611 from your PureTalk device or (877) 820-7873 from any phone. - A.M.
Reviewed Jan. 19, 2026
So far, so good. Just made the switch from T-Mobile. No contract, so if this doesn't work we can move again. Customer service was great. Made the change easy, as we moved 3 phones and a watch. The watch was a minor dissappointment because it was "twined:, but no big deal.
Hi, Paul! Thank you for the wonderful feedback! Our Customer Service team strives to make joining PureTalk as easy as possible, and we’re glad we hit the mark for you. We truly appreciate your business and look forward to serving you. - A.M.
Reviewed Jan. 19, 2026
Excellent customer service and product. Was skeptical at 1st due to competitive pricing. Pleasantly surprised by the professionalism and courtesy I experienced on my first and only call. Concerns resolved. Thank you.
Hi, Eric! We’re so glad to hear you’re enjoying the service! Our team works hard to provide top-tier support, and knowing we’ve hit the mark for you makes our day. Thanks for choosing PureTalk—we’re happy to have you with us! - A.M.
Reviewed Jan. 18, 2026
I'm happy that after 6 weeks or so of trying and working with many of your agents both in customer service and tech support, (All were very nice and consulted their supervisors to help with this issue. I am sure I have an entire book on file) that you were finally able to get the second phone number I wanted on my phone. I am quite disappointed however, that I was charged for a new second line at the regular price instead of your advertised price of $10 per month and no one was able to tell me why. I would still like to know. Up until this point I was excited to be a new customer and had recommended you to others.
Hello, Evelyn! Thank you so much for your patience while we worked through the issues with your account. We know six weeks is a long time to wait, and we’re truly sorry for the frustration this caused.
An internal error occurred, preventing us from adding the $10 Second Line plan to your account. We applied a $10 credit for the inconvenience, and an eSIM plan with our Unlimited Talk & Text + 3GB Data + 2GB Hotspot was ordered.
If you have any further questions or concerns, please don't hesitate to contact our Customer Service department. You can reach them by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Reviewed Jan. 18, 2026
Very inexpensive, same ATT network, PureTalk includes international calls! And always a person answers customer service, so relieved from ATT exorbitant costs. I was lucky enough to sign on during their $29 per month FOR LIFE in December 2025.
Hi, Sam! We're thrilled to hear you're enjoying the same great coverage at a fraction of the cost! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Jan. 17, 2026
It is so refreshing being able to call customer service at a wireless phone company and speak to a human. The added bonus is to speak with a kind and helpful person in customer service in a timely manner. Great customer service.
Hello! We're elated to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed Jan. 16, 2026
PureTalk does not support the Samsung Galaxy S25 Ultra. Service randomly drops off and a window pops up stating "your phone is not currently registered on a network." At that time the phone must be restarted in order to reconnect to the service. Puretalk blames it on either the Samsung phone or a weak service area. Samsung inspected/tested the phone and say the problem is the service provider. As for a weak service area, I gave up a Samsung Galaxy S20FE and AT&T just to switch to PureTalk and I had never had this issue with service for the 4 years I was with AT&T. My wife had an iPhone 12 on the AT&T account and never had that service issue.
At the time I purchased my new Samsung S25 Ultra I also purchased an iPhone 16 to replace my wife's phone, both on the PureTalk service. My wife has not experienced the issue I'm having with the new Samsung. My S25 Ultra would randomly drop service on the trip we took to California over Thanksgiving, my wife's iPhone 16 did not drop service at all. PureTalk is not willing to resolve the issue. I cannot and will not recommend PureTalk to anyone.
Hello, Cary! We sincerely apologize for the ongoing service issues you're experiencing with your Samsung Galaxy S25 Ultra. While your device is fully compatible, our records indicate that local coverage limitations are likely the cause of these disruptions.
We understand how frustrating it is to have gone through troubleshooting and a SIM swap without a resolution. To help make things right, we would still like to honor the $100 account credit previously discussed.
If you would like us to apply this credit to your account, please send us a Direct Message with your details. We appreciate your patience and your feedback as we work to improve our network. - A.M.
Reviewed Jan. 16, 2026
Every aspect of switching to PureTalk has been great! The rep answered all my questions on initial call, and then they were readily available and extremely helpful when we actually transferred our phones over. And that was a bit convoluted - we are in MI, our daughter lives across the state, and our son is in Denver. They facilitated each transfer with ease. Our service reception has been great in all 3 of these locations, actually have better service in spots that were poor with Verizon. The only hiccup was with Verizon, they made transferring our numbers from them as difficult as they could (and of course they all of the sudden had discounts to offer once we decided to leave them).
Hi, Michelle! Thank you for sharing your experience! We are delighted that our support team could assist you with a seamless transition to PureTalk. It is wonderful to know you are enjoying our reliable coverage. We truly value your business and look forward to serving you for a long time to come. - A.M.
Reviewed Jan. 16, 2026
Your service has been excellent and uninterrupted. On both occasions when I've contacted your customer support team, they've been extremely helpful and courteous. Your phone service is reasonably priced, and it's a joy to use it.
Hi, Allen! Thank you so much for the kind words! We’re thrilled that you’re enjoying both our reliable coverage and our support team's assistance. We work hard to keep our prices affordable for our customers, and feedback like yours lets us know we’re on the right track. We appreciate your business! - A.M.
Reviewed Jan. 15, 2026
I recommend PureTalk mobile phone company without hesitation. It is an American company and you will only talk with representatives here in the USA. So far the coverage has been great and the reception clear.
Hi, Lynn! We're thrilled to hear you're enjoying great coverage and US-based customer support with PureTalk!
When you refer someone who signs up using your unique link, you'll get a $50 credit applied to your account. You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program.
Thank you for being a valued PureTalk customer! - A.M.
Reviewed Jan. 13, 2026
I had been a AT&T customer for 29 years. During that time I constantly dealt with horrible customer service, a bills that were constantly increasing and zero appreciation for having been with them for so long. I had several family members and friends recommend Pure talk so I finally decided to give it a try and oh how I wish I would have done it sooner. Switching over was absolutely effortless! Their customer service was outstanding, and I managed to slash my cell phone bill in half! I highly recommend it.
Hi, Angie! We are thrilled to hear you're saving so much on your monthly bill without sacrificing quality! Thank you for the kind words.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.
Thanks for being part of the PureTalk family! - A.M.
Reviewed Jan. 12, 2026
Pure talk is great. I switched from US cellular, because I could not get service in my home. Pure talk has 3 bars of service in my house. Not only that but the staff is great when you call. They friendly people who go out of their way to help. Nothing but kudos to pure talk. Steven
Hi, Steve! We’re so glad to hear you’re enjoying reliable coverage and great support! Thank you for the feedback and for choosing PureTalk—we truly appreciate having you as a customer. - A.M.
Reviewed Jan. 9, 2026
Very pleased with Pure Talk. Great pricing and service has been outstanding. Much better than Verizon, which I was paying 4 times the monthly amount. A solid 10 for phone service! OK, I keep getting a "too short" notice, so I guess I will just blah, blah, blah until the cows come hone.
Hi, Stephen! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Jan. 8, 2026
STOP 🛑🛑🛑🛑🛑🛑 false advertisement!! They will take money out of your account and will not deliver service. This is not a trusted phone carrier. They only want money and will take it from your account and will not give it back!!
Hello, Wendy! We sincerely apologize for the experience you had. Transparency is a core value for us, and it’s clear we missed the mark this time. We’d like to look into your account and make this right. Please keep an eye out for a private message from our team shortly so we can gather a few details. - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com