PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 22, 2025
Very pleased with service, no difference seen between Pure Talk and ATT. Cost is considerably less. ATT was $61 per month. Pure Talk less than $25. As a retire person very little bit helps. Would be nice if Pure Talk could come up with a internet provider alone the same line as the cell phone business.
Hi, Gentry! It's great to hear you're getting the same great coverage for $36 less than you were paying before! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 22, 2025
Great American company and great price for the service. We experience a few more cellular dead spots than Verizon, but nothing unacceptable. Great customer service and easy to read billing without massive service charges! Go away, Verizon. You’re not needed.
Hi, David! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable prices! Thank you for choosing PureTalk! We truly appreciate your business! - A.M.
Reviewed Sept. 22, 2025
It does a pretty good job, but I can’t listen to my radio station when I go for walks anymore. Not sure why? I’m happy in general but when I’m not using wifi it takes longer to get anything. Maybe the whole cell service is just ok with every company because I had problems with Verizon also.
Hello, Elizabeth! When you've used your allotted high-speed data, your speed is reduced to 256 kbps. You can check your data usage at any time by logging into your online portal, selecting the Plan tab, and viewing your usage.
If you're still experiencing slow speeds, here are a few steps that can help improve your service:
1. Go to Settings > Software Update (or General > Software Update) to check for and install any available updates.2. Reset your network settings by following the steps at https://www.puretalk.com/data.
We appreciate your feedback and thank you for being a valued PureTalk customer! - A.M.
Reviewed Sept. 21, 2025
I can’t believe the money I’m now saving. The service is the same and dependable. 2/3+ per month savings from my Verizon bill. I kept all my phone numbers and transfer was basically easy though Verizon did try to make it hard. That is what I expected from them. Make the change. It was worth it.
Hi, Ralph! It's wonderful to hear you're saving 2/3 on your monthly bill by switching to PureTalk. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 19, 2025
Switched over because I am a vet and was told this is veteran owned. It was a waste of switching. They have servers down with no ETA for RCS and Wifi Calling. They're not helpful fixing it and no disclosure that this happened. They want me to return the phone before they give my phone number that I ported back.
Hello, K! First and foremost, we want to thank you for your service.
We're sorry to hear you've been having trouble with RCS and Wi-Fi Calling. We understand how frustrating these issues can be, and we apologize for any inconvenience they've caused.
We have confirmed that your phone number has been successfully transferred to your new carrier.
As per your conditional sale agreement, the remaining subsidy balance on your phone would be due if you chose to keep the device after terminating service.
Since you've opted to return the phone, we ask that you ship it back to PureTalk. Once we receive the device, it will undergo inspection and testing. Upon approval, we will process your refund, and the subsidy balance will be waived.
If you have any questions or concerns, please contact our Customer Service department at (877) 820-7873. - A.M.
Reviewed Sept. 18, 2025
Shalom! Although I have and do recommend PT to family and friends, I do so with a caveat. Yes, they do reduce the internet speed after 60 G's of data are used. It is not unlimited data at regular/high speed and once that data runs out, the speed is too slow to stream video and perform other basic internet browsing without a significant delay. Although the fine print does mention this, again, the messaging is deceptive and states, "unlimited data" on the main page.
I also warn the consumer about asking their customer service representatives for advice concerning their phones and promotions. The phone they recommended broke after one drop. My more expensive phones held up considerably well in comparison, so yes, you get what you pay for. The only reason I have not yet get gone back to Verizon is because I need to pay off the phone with PT first so I am not paying 2 phone bills, a mistake I made a year ago when the phone first broke and I procrastinated 😶🌫️ by not submitting my claim to All State protection in an expeditious manner.
I will then cancel the Pure Talk account and open an account with a service like Verizon that truly gives unlimited data at regular/high speed service since I am a delivery driver and do not have home wifi. I pay more with Pure Talk now, even though they are initially a less expensive service, because I have to add about $70-120 in extra data every month.
At this moment, I have used 15% of my allotted 60 GB (unlimited 😒) data and I have 16.5 GB of hotspot data left out of the allotted 20 GB allowed per month. Sounds kosher, right? Wrong, my friends. My plan was renewed 3 days ago! Meaning, I have a month (minus 3 days) to go with that amount left to use. ☹️ About 27 days to go and I have already used 15 % of each allotted portion. Simple math will tell you that I am going to be headed to my proverbial piggy bank, in a few short weeks with my hammer in hand. 🐖 🔨 💵 That is, as long as I am careful how much I stream, or it could be sooner. ☹️
I have no love for large greedy companies like Verizon, but Pure Talk cannot compete as my data needs are beyond what they will accommodate without me paying significantly more than I would with Verizon. PT unlimited- about 55. Not bad, but the data slows down at 60 G and I have to add $70 or much more, over $120 total per month, easily.
Verizon about $90 a month for unlimited, which is more expensive but not for one who uses their phone for work and home streaming. Where I live, the price of home wifi is obscene! 😱 Besides, although I do stream conservative news and a few podcasts, I do not watch TV and mainstream media since it is full of lies. I have low to moderate streaming needs, but again, along with work (I’m a self-employed delivery driver and on the road from dusk to dawn), it's enough to keep my data usage up well beyond what Pure Talk will accommodate.
For those that have standard data needs and home wifi, I still recommend PureTalk to you as they will be significantly more affordable and most importantly, are an American faith-based company. To Puretalk: Please do not respond to my review. I am all set, thank you anyway. I do not require a scripted apology. I only commented so others could be aware of what your company did not make clear. Hard truths. 🤗
Reviewed Sept. 18, 2025
I chose Puretalk due to me needing a certain type of phone to handle my baby business uninterrupted… I am pleased to say I won’t be going nowhere… Today 9/17/25 I was distraught over a few things pertaining to the phone… I called, spoke to ASHLEY K (who by the way was on her 1st day)… As we are talking I shared my story (heartbreaking and heavy) and she was totally patient, she not only was patient but she was determined to try and help me fix my issue just a little bit… I have to say her customer service skills and the assistance of her supervisor at the time was HEAVEN SENT… with their help and empathy towards me I was able to locate my lost device and save my daughter pictures… I couldn’t have chosen a better phone company…
Hello! Thank you for the wonderful feedback about Ashley! We're thrilled to hear she provided you with such an amazing customer service experience. We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you again for taking the time to let us know, and for being a valued PureTalk customer. We truly appreciate your business. - A.M.
Reviewed Sept. 17, 2025
Lately, when I place a call, the connection is choppy. If I have the person I’m calling call me back, it’s clear. If I call them back, it’s 50-50 if the call will be clear. My husband has the same phone as me (iPhone 16e) purchased this year. I am very disappointed that this is happening, I am standing in the same spot in our home when trying my call with my phone or his.
Hello, Janice! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can check for these updates in your phone's Settings menu under General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Sept. 16, 2025
My transition to PureTalk was very smooth and reduced my monthly mobile phone carrier cost by over 60%. That's super! I have excellent phone coverage. PureTalk's US-based customer support is outstanding. And true to its claims, I kept my phone #, had no activation fees, and no contract was needed. I am most grateful that PureTalk is pro-American, pro-military, and supports my conservative values. I wish I had made the transition long ago and highly recommend PureTalk.
Hi, Jan! It's great to hear you're enjoying excellent coverage, great customer support, and saving over 60% on your monthly bill!
As a valued PureTalk customer, you can share the savings by referring friends and family. For each person you refer who signs up with PureTalk, you'll receive a $50 credit. Learn more at https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 16, 2025
I received an email saying I can add another line to my account. It has been hell. I have been lied to, a manager was too good to talk to them. I had to buy a physical SIM and didn’t need. They took the money out of my account on 9/2/2025 and I still only have one line. So paying for a line that doesn’t even work. I have never went through this with my other carrier.
Hello, Karen! We're sorry to hear about the difficulties you experienced trying to activate your second line. We also apologize for the poor support you received.
We're committed to making this right, and an agent will be reaching out to you shortly to help get everything set up correctly.
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve. - A.M.
Reviewed Sept. 15, 2025
It’s almost a scam. This doesn’t really work. No signal. Plain junk. Stay away. The company is owned by predators who prey on innocent people. They will not hesitate to rip you off. I’d never use them or wish them on an enemy.
Hello, SM! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Sept. 14, 2025
It is refreshing to have a phone company that backs up what they advertise; I appreciate the great service and, most importantly, the great price. My husband and I were a little hesitant to change to a company that did not have store front in our area, but the whole process was very simple and easy with help of customer service. Thanks.
Hi, Claire! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 12, 2025
I have never been put on hold or waited for a CSR for more than a minute. The best part is not having to try and be a tech online, PureTalk team answers your call and handled everything I needed. I have recommended Pure Talk to friends and family.
Hi, John! It's fantastic to hear you're enjoying our excellent customer support. Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 11, 2025
Great service and super easy to change carriers. I don’t know why more people don’t use this service rather than pay the high prices the major carriers charge. Highly recommend and I couldn’t be more proud to spend my money with an American business like PureTalk!
Hi, John! It's great to hear you had a smooth transition and you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 10, 2025
When you reach the end of your data allotment, the throttled data service is unbearable, you can't even listen to a Jesse Kelley podcast. I intermittently travel for work and when I use up my allotted data, the phone becomes almost unusable and have to scrounge for WIFI to get by.
Hello, Lindsey! Once you reach your allotted high-speed data, the speed throttles to 256 kbps. We apologize for any inconvenience this has caused.
Your high-speed data will reset on your next bill date. You may log into your portal at https://www.puretalk.com/account/login and select the Add-Ons tab to add data to your plan.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Sept. 10, 2025
I do have problems getting a signal where I live but I expected that I would recommend you to friends and family but there is two things I would like to ask. #1 is when I signed up for your service I was told that I would get 1 half of a month Free but I have not received that discount yet and #2 I was told that I could also get a Military discount but I wasn't told how to receive that discount.
Hi, Lee! We're sorry to hear that you're experiencing service issues within your area. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We recommend ensuring your device has the latest software and carrier updates by going to Settings > Software Update or General > Software Update. Resetting your network settings can sometimes resolve connectivity problems. You can find instructions at https://www.puretalk.com/data.
We have checked your account and confirmed your 50% discount was applied to your first month of service during your initial order. The discount is reflected on your order confirmation receipt.
To learn how to receive your 20% military discount, please visit https://www.puretalk.com/military-first-responder-discount#verification.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 9, 2025
After trying the service this past year, I have to rate it a "STAY AWAY" as far as the reception / service in Wisconsin. I've been through all of the customer service and technical support "help" that Pure Talk offers, After multiple calls, phone has been updated, networks reset, and all options seemingly exhausted. When the final suggestion is that I use my WIFI CALLING to get good service in my own home (NO, I don't have a metal roof!), that's when I draw the line and say goodbye. I already pay for WIFI through my ISP, why pay for your cellular service to make calls from my home?
All of your service coverage maps show wonderful service where I am experiencing trouble. Not just my phone, but 2 kids that live in different cities across the state. Check your service coverage maps! They are NOT accurate. Say goodbye to 4 lines. Worse experience than my previous carrier! Deprioritization may be an issue you may have to be Up-front with too, but I can't keep paying for no service!
Hello, Ken! We understand how frustrating it is when your service isn't reliable, and we sincerely apologize for the inconvenience you're experiencing.
Outdoor coverage can be affected by various factors, like terrain and nearby buildings. While service issues can occur, it's our goal to provide the best possible experience, and we regret that we fell short.
We appreciate you bringing this to our attention, as your feedback is crucial for helping us improve our network. - A.M.
Reviewed Sept. 8, 2025
When I first considered Pure Talk, it was because my other phone bill was slowly becoming unaffordable and being an AMAC member, it was suggested, plus a discount was being offered. When I switched, there was little difficulty as I was walked through everything and now have a smaller bill for the same service so I'm very satisfied.
Hi, Michael! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 7, 2025
I'd rather support an American based company, the customer service is awesome. You can UNDERSTAND what the agent is actually saying, I don't have to keep asking the representative to repeat everything that they say. AT&T towers so service is everywhere.
Hi, John! We're thrilled to hear you're enjoying our service and US-based customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 7, 2025
So far the setup and our usage of their service has gone very well. I had to call in to take care of a transfer issue on a phone and I did not have to wait long and everything went smooth and quickly. The person on the phone was very helpful. We are very happy with our service so far.
Hi, Roger! We're glad to hear our support team was able to assist you and ensure you had a smooth transition. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 6, 2025
I love PureTalk and my new phone. I had previously been with T-Mobile for almost a decade. I was looking to retire soon and needed lower rates and heard on the radio how you help provide service for seniors and veterans. I was very worried about the change but am very satisfied. Thank you Elaine K
Hi, Elaine! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 5, 2025
The switch was easy. The rep talked me through it and there were no problems with transfer of data from my old phone. Service great with no dropped calls. Most important to me was the fact that you were not WOKE and you support VETS. Great rates and easy payment through direct withdrawal.
Hi, William! It's fantastic to hear that our support team provided a smooth transition and you're receiving reliable coverage. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Sept. 5, 2025
According to your advertisement, I was supposed to get my first months Bill at half price, and a military discount off the total monthly Bill. I retired from the Air Force after 20 year's service. Would you call that false advertisement to get customers. Can anything still be done about this?
Hello, William! First and foremost, we want to thank you for your service.
We sincerely apologize that you did not receive a discount on your initial order. We've applied a $25 credit to your account.
To receive our 15% military discount, please email a copy of your DD214 form (with redacted SSN), VA ID card, or a state driver’s license showing veteran status to us.military@puretalkusa.com. Once it is received and verified, the discount will be applied to the account.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Sept. 4, 2025
Overview: This review is based on my experience with PureTalk, a mobile service provider, during an attempt to upgrade my daughter's phone to an iPhone 16. Unfortunately, the process was marred by significant customer service issues, leading to frustration and dissatisfaction.
Experience: My daughter ordered an iPhone 16 through PureTalk, but the phone arrived defective and did not function properly. After contacting customer service, she was promised a replacement phone. However, the process quickly became problematic:
Initial Contact: After a lengthy phone call, PureTalk acknowledged the issue and promised to send a replacement. No follow-up communication was received.
Second Call: I called to check on the status and was told there was a "miscommunication." The representative claimed to have submitted a replacement request, stating we would hear back within 48-72 hours. This call lasted approximately 45 minutes.
Third Call: After no response within the promised timeframe, I called again. Another 45-minute call resulted in a different representative claiming the issue was resolved and a replacement would be approved within 48-72 hours. I requested to speak with a manager, but after waiting over 10 minutes, no manager was available. The representative eventually provided a barcode to return the defective phone, which my daughter sent back.
Follow-Up: A week after returning the phone, I called again and was told they were still waiting on approval. It has now been nearly three weeks since the initial issue, with no replacement phone or refund provided.
Issues with Customer Service:
Poor Communication: Repeated promises of follow-up within 48-72 hours were not fulfilled, leaving us in the dark about the status of the replacement.
Long Wait Times: Each call required at least 45 minutes, with no resolution, which is unacceptable for most customers.
Lack of Accountability: The inability to connect with a manager and the repeated excuse of "miscommunication" reflect a lack of professionalism and organization.
No Resolution: Despite returning the defective phone, PureTalk has neither provided a replacement nor refunded the purchase, leaving us without a solution after weeks of waiting.
Conclusion: PureTalk's customer service has been one of the worst I have ever encountered. The combination of unfulfilled promises, excessive call times, and lack of resolution demonstrates a lack of regard for customer satisfaction. I cannot recommend PureTalk to anyone and am actively seeking a new provider that values its customers.
Hello, James! We sincerely apologize for the frustrating experience you and your daughter had with her recent phone purchase. We know the lack of updates on your return only added to the stress, and for that, we are truly sorry. This is not the standard of care we aim to provide, and we appreciate you bringing this to our attention.
We have reviewed your case and can confirm that the phone was received and inspected on 08/15/25. The inspection determined the phone was fully functional and not defective. Due to our return policy, the phone is not eligible for a replacement.
We understand this news may be disappointing, and we want to do what we can to help. Please tell us if you would like us to return the phone to you or if you would prefer a refund.
To make up for the trouble, we've also applied a $60.00 credit to your PureTalk account.
We are here to help and can be reached by dialing 611 from your PureTalk device or by calling (877) 820-7873. We are also available through our Contact Form at https://www.puretalk.com/contact. - A.M.
Reviewed Sept. 4, 2025
My mother was so happy with the service and pricing at Pure Talk that she referred them to me and I am so happy she did. Of course pricing is very important to me but so is the integrity of the businesses I support. A company run by veterans, employ Americans and value family.... I gladly joined Pure Talk and have recommended them many times. They also donate funds to veterans who are struggling. What more could you ask for?
Hi, Nannette! We're delighted to hear that you and your mother are enjoying your experience with PureTalk!
Did you know you can get a $50 credit for every person you refer who joins us? It's a great way to save even more on your bill.
You can find all the details on our referral program page: https://www.puretalk.com/customer-referral-program.
Thank you for choosing PureTalk! - A.M.
Reviewed Sept. 2, 2025
Switched from Straight Talk because I thought this would be better. Horrible reception. Can't walk into a doctor's office or Hospital and many other locations without losing service and that never happened with Straight Talk. Canceling today and going back.
Hello! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Updated review: Sept. 9, 2025
Yes I would like to update my review. There was just a miscommunication with the rep. I did receive my full refund back and will definitely recommend Pure Talk to anybody that's looking for service. Thank you very much.
Original Review: Sept. 2, 2025
I would not recommend Puretalk to anybody looking for a new service for false advertisement saying they were going to give me a free phone when they said, "Oh it's going to be $200. You don't qualify for it," and I was going to get a phone on Friday and I canceled the next day to get my $122 back and the representative was rude and she's like, "Oh well. You have to just beat it with your bank because we have no regulation, no documentation saying that we were going to give you $122 back." If they don't give me my money back I'm going to report it to the bank because fraud.
Hello, Christina! We're truly sorry to hear about your frustrating experience with our customer support. That's definitely not the standard we aim for, and we sincerely apologize for falling short.
We've confirmed that your refund of $122.48 was successfully processed and posted to your account on September 3, 2025. You should see it reflected on your payment card within 3-5 business days.
Thank you for your patience and for bringing this to our attention. We're committed to doing better. If you have any further questions, please don't hesitate to reach out to our Customer Service department at (877) 820-7873. - A.M.
Reviewed Sept. 1, 2025
So far PureTalk has been excellent. There is one thing I miss from my old phone carrier is caller ID. It would be nice to have that back. In my line of work, I get multiple calls all day long. So knowing who is calling would be helpful. Thank you.
Hi, Faith! We're glad to hear you're enjoying your PureTalk service! Our plans include Caller ID as a standard feature. If it's not working on your phone, you may call our Technical Support team at 770-818-3918 for troubleshooting assistance.
We appreciate you being a valued PureTalk customer and thank you for your feedback! - A.M.
Reviewed Sept. 1, 2025
Best decision to swap from Verizon to PureTalk! We're saving $50 a month, and that includes the new cell I needed to buy, so once that's paid off we'll actually be saving $70/mo!!! The service reception is almost identical which was super important with how much I travel for work. We appreciate that PureTalk doesn't donate to UN-"Planned Parenthood"! The switch was easy, the representative was **, friendly, helpful, and walked us through the painless steps to swap. Just wish we'd done this sooner.
Hi, Jessica! We're thrilled you're getting great coverage and support while saving on your bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 29, 2025
My husband's phone died within 10 days of receiving the phone. We kept getting charged for 2 lines when we returned the broken phone. My phone gets very hot if I'm using it for over 15 minutes. Never told that Pure Talk uses refurbished phones to customers, not NIB phones. Several times a day, I get a message saying "no Internet or cell service."
Hello, Joan! We understand the frustration and difficulties you and your husband have experienced with your phones and service, and we sincerely apologize for the trouble this has caused. Your feedback is important, and we've reviewed your account to address your concerns.
When you submitted the return request for your husband's phone on June 4, 2025, we kept his line active so you would have the option to purchase a new device or transfer to a different carrier. His line was disconnected on August 7, 2025, and we have applied a $40 credit to your account for the two months of service charges.
The phones you received were brand new, not refurbished. We've included some tips below to help with the overheating issue you've described.
1. Reduce screen brightness and keep it at a comfortable level.2. Disable unused features like Wi-Fi, GPS, and Bluetooth.
3. Remove the phone case while charging or during heavy use.
4. Put unused apps into deep sleep by going to Settings > Device care > Battery > Background usage limits.
5. If the issue persists, check for software updates and optimize your device through the Device Care settings.
If the overheating continues to be excessive, you may file a claim for your phone through your Allstate Device Protection Plan. You can begin the process by visiting https://www.squaretrade.com/gethelp/.
We appreciate you bringing this to our attention. Your feedback is valuable and helps us improve our service. - A.M.
Reviewed Aug. 28, 2025
I have had no issues with Pure-Talk. EXCEPT: This far I have not received a bill (paper, as requested, or online, which I do not use). I am pleased, however, to know that my telephone service is supportive of our veterans/Military. Thank you. I am truly fortunate to have followed Sean Hannity's advice.
Hi, Sue! We're happy to hear you're enjoying our service. You may log into your portal at https://www.puretalk.com/account/login, select the Billing tab, scroll to Transactions, and select the paper icon to download your monthly invoices. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 27, 2025
I was skepical that a smaller company would provide the same level of service/coverage as the big guys. My skepticism was unfounded! I haven't had any trouble with coverage anywhere I've gone so far. There was initial concern that the changeover didn't work well, but only because I hadn't realized my iPhone 11 had a SIM card in it that would cause trouble...The PureTalk rep knew just what was wrong and once that card was taken out the conversion worked like a charm! I'm saving over $30/mo with PureTalk!
Hi, Sharon! It's wonderful to hear our service has exceeded your expectations and that you're saving over $30 per month! We're happy our support agent was able to resolve your activation issue quickly. Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 26, 2025
Company I left was making it very technically difficult to transfer my same phone and number, kept giving invalid info that made the process lengthy and confusing. Puretalk Customer Service Reps were quite patient and friendly.
Hello, Anita! We're sorry to hear you had some trouble transferring your service. We appreciate you letting us know, and we're glad our support team was able to help you get everything sorted out. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 25, 2025
I ported my phone number from Verizon to Puretalk yesterday and needed some minor assistance with the eSIM set up. The customer service rep (Pam) was wonderful. Our call was accidentally disconnected, she phoned me right back. She needed to refer me to Tech Support. He (Raoul) was so thorough, so helpful. It was a pleasure working with Puretalk. They clearly put the customer first. I am so glad I made the switch.
Hi, Valerie! We are delighted to hear that Pam and Raoul provided you with such an excellent customer service experience. We will share your feedback with them directly and with our leadership team. Thank you for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 25, 2025
I’ve been with Pure Talk about 4 years + and the couple times needed help Tech helped me with the most friendly, easy directions and patience, best call I ever made. Would go with this company again in a heart beat
Hi, David! Thank you for letting us know about your positive experience with our Technical Support team. We're happy we could assist you. Your feedback is very important to us, and we appreciate you being a valued PureTalk customer! - A.M.
Reviewed Aug. 25, 2025
The cellular reception is pretty poor. I rarely have a stable connection and often time don't have enough reception to make a phone call, go on apps, or look up directions. The price is not as low as I had hoped for, either. I'm pretty disappointed.
Hello, Denise! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Aug. 25, 2025
Great experience with port my phone to their company. It is very refreshing to always be able to speak to a real person not some AI. Very helpful and professional. Looking forward to a long relationship with a great company.
Hi, Mark! It's fantastic to hear you're enjoying our service and excellent customer support. Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 24, 2025
They are a professional, well-trained, patient, courteous service provider. You can feel their sincere wish to help you resolve your issues. You're going to want to send them cookies. They are so committed to satisfying you before the call has ended that you are left with confidence that you made the correct choice in subscribing.
Hi, Richard! That’s fantastic to hear! Providing excellent customer service is what we aim for, and it means a lot that you took the time to share your positive experience. Thank you for being a valued PureTalk customer—we truly appreciate your business. - A.M.
Reviewed Aug. 23, 2025
The service is excellent and the price... well, about half of what I was paying with Verizon!!
Hi, Claude! It's wonderful to hear that you're happy with the service and savings you're getting from PureTalk! Thanks so much for taking the time to share your positive experience. We truly appreciate your feedback and are so glad to have you as a customer! - A.M.
Reviewed Aug. 22, 2025
I just transferred from Verizon to Pure Talk because of the great savings. I am new to Pure Talk so cannot give a performance rating but I will tell you that their customer service department is filled with excellent people! They are polite and incredibly patient! Thank you to all!
Hi, Nancy! Thank you for sharing your positive feedback! We're delighted to hear that our customer support team provided you with excellent service and that you're saving money on your monthly bill. We appreciate you choosing PureTalk and value your business. - A.M.
Reviewed Aug. 22, 2025
Very helpful, friendly and explained in details. Everything I needed and was able to complete to my satisfaction quickly. If you need a good reliable phone service they are the best. Check out the types of service they offer.
Hi, Marilyn! It's fantastic to hear you're receiving excellent service and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 21, 2025
I am very pleased with my new service! All of the support personnel have been extremely helpful, and friendly! It’s been comforting, working with people who have a passion for helping. The quality of service was a main concern of mine. I live, and travel, in a rural, and mountainous region. I have not had any noticeable signs of questionable service, or connections. The billing service, and auto payment system works flawlessly! Thank You!
Hello, Donald! It's fantastic to hear you're receiving excellent coverage, even in rural areas! We strive to provide the best customer support and are happy we are meeting your expectations. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 21, 2025
It's been 7 days since Purtalk loss prevention closed my account without providing a reason. I was told the person did not leave any notes as to why and they haven't been back to work for anyone to ask them. I've worked with tech support for hours and they have no idea why I still have no service. I've been told three times that someone would reach out to me and have not received a single phone call on my non-Puretalk work phone.
Hello, Chris! We're so sorry to hear about the difficulties you've experienced with your account. We sincerely apologize for the frustration and inconvenience this has caused you. We have researched your account and confirmed that a callback request was submitted on 08/22/25 to our Loss Prevention team. An agent will be reaching out within 24-48 business hours to further assist you with your account. We appreciate your patience and understanding as we work toward a resolution. - A.M.
Reviewed Aug. 20, 2025
How would you like to respond to the fact that you are actively lying, baiting and switching trusting American families? FORMAL COMPLAINT AGAINST PURE TALK Pure Talk engaged in deceptive practices targeting a disabled U.S. Army veteran family. We cancelled Verizon based on their veteran-focused marketing with Mike Rowe. DECEPTIVE PRACTICES: Agent confirmed Samsung A14 compatibility during signup - this was FALSE. After 3 hours tech support and lost work time, they admitted A14 isn't supported. My brother (disabled veteran) has no service for 2 weeks but still charged. Refused full refund despite their documented error. Denied advertised "free phone" offer to new customers under 2 weeks. Supervisor "Tevin" offered no meaningful resolution. Executive team refuses calls
VIOLATIONS: False advertising on device compatibility. Bait and switch on free phone offers. Charging for non-functional service. Breach of veteran support commitments. THEIR FAILURES: Zero empathy for disabled veteran. Argumentative when confronted with their mistake. Demanding we pay for their error. Forcing purchase of new accessories. No compensation for time/inconvenience. All calls recorded. Pure Talk's treatment of disabled veterans contradicts their marketing claims. They refuse to remedy documented errors while charging for services they cannot provide. This is unacceptable, deceptive business practice.
Hello, Bryan! Thank you for reaching out and sharing your experience. We're truly sorry for the frustration you and your family have faced with PureTalk. We take great pride in our service and supporting veterans, and it's clear we fell short of your expectations.
We want to clarify a few points regarding your account:
While the Samsung Galaxy A14 is generally compatible with our network, some models, including your SM-S146VL, are locked to another carrier and cannot be used with our service.
The instant phone discount is exclusively available for new lines of service with a number transfer and cannot be applied to an existing PureTalk line.
We see that a supervisor offered you a $200 credit to make up for the inconvenience, which you didn't accept at the time. If you've had a chance to reconsider, please let us know. You can send us a direct message here or call our Customer Service team at (877) 820-7873.
We value your business and appreciate your patience as we work to find a solution. - A.M.
Reviewed Aug. 20, 2025
I switched from US Cellular and can not believe the difference in service. I live in a rural area so when US Cellular kept telling me that there was no service in my area I tended to believe them. After 20+ years paying their ridiculous monthly charges I was so done so I decided to take a chance with Pure Talk. I can't believe I am saving well over $1200 per year. Crazy. And once I switched to Pure Talk all of a sudden I was getting cell service anywhere I went. I spent so many years without service in key areas while paying high monthly bill. I wish I would have done it earlier. I would recommend Pure Talk if you are serious about saving real money for excellent service. Thanks.
Hi, Nancy! It's fantastic that you're getting great coverage and saving over $1,200 a year with PureTalk.
We'd love for you to share the savings with your friends and family. As a PureTalk customer, you can get a $50 credit for each person you refer who switches.
To learn more, check out our customer referral program: https://www.puretalk.com/customer-referral-program
Thanks so much for the feedback and for being a part of the PureTalk family! - A.M.
Reviewed Aug. 20, 2025
Great service excellent rates. Much less expensive than AT&T. They help right away and are very attentive. Straight forward billing. Excellent service. No hidden fees or charges. Predictable bill every month. I appreciate there are no surprises. Great company.
Hi, James! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 20, 2025
I have used my Samsung A16 5G purchased with my new account for a couple months now and am impressed. (That doesn't mean a lot because what I had previously had almost no service locally and only functioned as an emergency travel phone). However, it is rather easy to figure out - I'm not real tech savvy - and has been useful. A bit more than I paid for my pre-paid service where I only bought $10 as needed to have time available but compared to my friends, they wonder where I found cell phone service for such a great price. Granted, I bought the lowest program as I have no intention of over-using my phone but usefulness and affordability make this one a win.
Hi, Daniel! It's great to hear you're enjoying your new phone and our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 19, 2025
I helped my brother in law get a phone from PureTalk, as he needed a more up to date phone. He saw Mike Rowe endorsing it, so he thought it was a good deal. He has dyslexia so he needs a little help. He happens to have a mailing address and physical address, no big deal. Well customer service would not mail him the phone until he emailed a copy of his ID to verify physical address. It took him a few days to send it to me so I could forward it to Pure talk. When I tried to forward it the email was denied. Calling back we were informed the order had been canceled due to FRAUD- no email or no call to me about this. So he decided to try again but this time he was told he was not eligible for the free phone and would have to pay up front about $250 for the phone, plus $44 per month which is more than he pays for Verizon. Inconsistent company with no follow up that make assumptions. Total waste of time. Go elsewhere.
Hello, Lavonna! We sincerely apologize for the frustrating experience you and your brother-in-law encountered with his recent PureTalk order and for the lack of clear communication from our team. We understand how important it is to have a smooth ordering process, and we regret that we fell short.
To protect the security of the account and comply with our verification procedures, our Loss Prevention team may send an email requesting additional information, such as a government-issued ID, if any details on an order do not match. We regret that this process was not communicated to you both with greater clarity.
Please know that we're continuously working to enhance our verification process and provide secure, convenient alternatives. Your feedback is invaluable as we strive to improve the PureTalk experience. - A.M.
Reviewed Aug. 19, 2025
I signed up 1 year ago, and only had to call them once for help activating the Sims card. Their customer service is great, and my payment of $23 comes out of my account automatically every month, so I don't have to worry about it. I choose to add a $1.50 to my bill, to go to veterans. It's a great company.
Hi, Susan! We're so glad you're enjoying our service and support. We're proud to partner with America's Warrior Partnership, and your support helps us make a real difference for veterans. Thank you for being a PureTalk customer! - A.M.
Reviewed Aug. 18, 2025
I called PureTalk customer service about a voicemail issue. I got Jody in Tech & lucky me! She was knowledgeable, explained what she needed me to do clearly, called me back in 2 minutes like she said would. Most importantly, she fixed my problem!
Hi, Stacia! It's great to hear that Jody was able to resolve your voicemail issue so effectively and that you had such a positive experience. Your feedback means a lot to us, and we're so proud to have agents like Jody on our team. We will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 16, 2025
I don’t have very good service anywhere I am. I never lost service with my previous provider. The website won’t let me sign in. An error of some sort in your system for days. It is not easy to check my account. I like what you do with veterans but improve your service please.
Hello, Jacqueline! We understand how frustrating it is when your service isn't working as it should. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Resetting your network settings can also help resolve connectivity problems. You may visit https://www.puretalk.com/data for instructions.
Your feedback is important to us, and we appreciate you bringing this to our attention. We’re constantly working to improve our service, and your experience helps us do that. - A.M.
Reviewed Aug. 14, 2025
My experience with PureTalk has been a good one so far. I switched a few months ago and it has been working great. Let's just say I haven't had to call customer service yet. To me that is a plus. I set up the automatic payment so that has been working well. I don't feel overcharged at all.
Hi, Melissa! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 14, 2025
I thought my cell was with LifeWireless, offered through the Federal Lifeline Program, but I guess it's PureTalk. Confusing. Andrea, phone rep, was excellent today. However, phone reps are a toss up - I've had 2 others just hang up on me when dealing with a defective phone. Definitely great pricing for low use or budget customers. I recommend supplying your own phone, as theirs are cheap.
Hi, Mona! We're truly sorry to hear your previous calls to customer support were disconnected. That's definitely not the experience we want you to have. However, we're delighted that Andrea was able to resolve your issue and turn your experience around! Thank you for your valuable feedback and for being a PureTalk customer. We truly appreciate your business! - A.M.
Reviewed Aug. 13, 2025
Everyone has been very helpful. I don’t remember her name. Started with a B. She was great. My brother received a $50 referral fee. My first statement was half off. My total bill is over $100 less than the company I moved from. Thank you very much.
Hi, Patti! It's fantastic to hear you're receiving excellent customer support and saving over $100 with PureTalk! We truly appreciate your feedback and your business. Thanks for being a valued customer! - A.M.
Reviewed Aug. 13, 2025
Garbage. Customer service is probably the least helpful I've ever dealt with right up with Wells Fargo customer service. I live overseas a country that they deceptively say they service and by that they mean you can call that country from the United States. But once you are in that country you are SOL. I live here, I cannot receive an OTP to log into my account, adjust my plan, review my bill, I cannot access it, because PT refuses to allow OTP to be verified via email. They say it is a security risk, which is absolutely asinine. Why? Well I can OTP via email for my banking, retirement, government websites like VA which I use and any other website I can think of. But PT talk thinks they are the utmost secure service on the planet and therefore OTP is not safe via email. So I'm screwed.
I'm starting to believe someone thought up this situation and created the predicament I am in just to frustrate people like me. That's crazy right? No not if you've dealt with their completely unhelpful and at times rude customer service then you might start believing they like messing with their owns customers. Trying to get customer service to send me a copy of my invoice for reasons. They can't, why? Because for some reason I've submitted every piece of information they've requested except for a pin, I don't even remember creating and am almost certain I didn't, because it certainly would have been one I've already supplied if I did.
I lay in bed at night smiling about the day I get back to the US and cancel Pure Talk. I can't wait. I tell everyone I possibly can about the horrible service and treatment they give veterans like me. Why do I have continue to have them? Because I don't want to lose my number I've had for decades. Someday soon, someday soon Pure Talk I will be done with you. Do not get this service. It is the worst I have ever had. Maybe there is someone worse out there but I can honestly say you are probably better off with anyone else.
Hello, Kyle! We apologize for the frustration you've experienced with our two-factor verification process and understand your concerns about not having an alternative way to receive the one-time passcode. Your feedback is incredibly valuable, and we're actively exploring new options to make this process more flexible and convenient for all our customers.
Regarding your international service, we offer roaming in over 80 countries. Our plans include up to $20 in international roaming credits for calls, texts, and data. You can find a complete list of covered countries and learn more about our roaming services by visiting our website: https://www.puretalk.com/international-roaming.
We saw that you were recently able to verify your account information, and we sent a copy of your invoice via email. For your security, we always require verification of your name, ZIP code, and account PIN before we can release any personal account information. We appreciate your patience with this process.
Thank you for your patience and for bringing this to our attention. We're committed to improving your experience with us. - A.M.
Reviewed Aug. 12, 2025
I've been very impressed with the ease of switching from my old carrier to PureTalk mobile service. Customer Service was very supportive and made the transition from my old phone to my new Samsung phone extremely easy and painless. Mobile service has been excellent since I switched and my only regret is that I didn't switch to PureTalk service years ago. Also, as a veteran, I commend and appreciate PureTalk for offering a military service discount to others like myself. That discount just makes a great experience even better.
Hi, William! First, thank you for your service! It's fantastic to know you're enjoying PureTalk and the support you've received from our team. We're grateful for your feedback and truly value you as a PureTalk customer. Thanks for choosing us! - A.M.
Reviewed Aug. 12, 2025
I had a major issue with my iPhone setup. I called PureTalk to transfer my number to my new phone. It was a long process and he was gracious enough to hold on that call, until I was able to get my phone back up and running. I wish I could remember his name.
Hi, Gail! We're so happy to hear you had an excellent experience with our customer service team! Your feedback means a lot to us, and we truly appreciate you being a valued PureTalk customer. Thank you for your business! - A.M.
Reviewed Aug. 12, 2025
We just recently switched to PureTalk cell service. Customer service has been fantastic. We are looking forward to being longtime customers!! The pricing is the best we have found and their phone costs are 1/3 of what the other providers are charging for new phones.
Hi, Shari! We're thrilled to hear you're enjoying our excellent customer support and affordable prices! Thanks for being a valued PureTalk customer – we truly appreciate your business! - A.M.
Reviewed Aug. 11, 2025
I love the service that I have received. I love the phone and the service. The customers is top notch. I had a few very simple issues during set up and they were extremely helpful. Will recommend this company to anyone.
Hi, SA! It's great to hear you're enjoying our service and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 11, 2025
I just signed up and these negative reviews are making me nervous. Your prices are too high. You really should consider offering your customers who you're making money off of better perks. No senior discounts, no auto pay discount yet we're forced to use auto pay. I get the feeling you're money hungry co who doesn't care about older customers or customers at all, for that matter. Forcing people to stay with you 3 years or have to pay the discount back. No other company does that. Not even the big-name ones. This company seems like a scam to me. Treat your customers right, give them the perks they deserve, greedy company.
Hello, Lora! We understand your concerns and appreciate you reaching out. We're sorry to hear that some of the reviews you've seen have made you nervous. We value all our customers and strive to provide excellent service and value.
We regularly review our pricing to ensure it's competitive while allowing us to maintain the quality of service you expect. While we may not offer specific senior or auto-pay discounts, our focus is on providing overall value through reliable service and comprehensive features.
We are constantly working to improve our services and policies based on customer feedback. We appreciate you bringing these matters to our attention. - A.M.
Reviewed Aug. 11, 2025
Initial ordering seemed too complicated/drawn out. Then, had to receive a new SIM card to sync my phone. THEN, many apps/features wouldn't work, so had to contact customer service for a fix which seemed to correct the issue, but now some things keep recurring and I need to restart the phone intermittently. Can't say I'm overly pleased. Call/connection quality is good, but everything should work as well as with my prior provider.
Hello! We're sorry to hear about the difficulties you've encountered with our service. We understand the importance of having access to all your phone's features, and we sincerely apologize for the inconvenience this has caused.
For troubleshooting assistance, please call our Technical Support team at 770-818-3918.
We appreciate your feedback, as it helps us improve the PureTalk experience. - A.M.
Reviewed Aug. 11, 2025
PureTalk customer representative Cheyann was extremely helpful and giving me the information I needed to make a decision on whether to get a new line in Phone. She was very professional, kind, and knowledgeable. It was a great customer service experience compared to other companies.
Hi, Johnny! It's fantastic to know Cheyann provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 10, 2025
There is no way to describe how much I love Pure Talk. I get a live person within 2 minutes or less, who is always able to answer my questions. That alone should make the entire planet switch to Pure Talk. And no, my mother isn't the president, I just LOVE not having to deal with an automated robot who takes 45 minutes to get me to a different automated robot because it has no idea what to do with my call.
Hi, Brian! We're so glad to hear you had a great experience with our support team! Your feedback is incredibly valuable to us as we work to provide the best service possible. Thank you for being a valued PureTalk customer! - A.M.
Reviewed Aug. 10, 2025
Every one is so respectful, and polite, I have never had a better experience, and honest people. No matter what the question is they got it. I like the idea that they speak English, and I can understand what they are saying, and that it's American, can't ask for a better phone company.
Hi, Michelle! We're thrilled to hear you had an excellent customer service experience. Your feedback is important to us, and we truly appreciate you being a valued PureTalk customer. Thank you for your business! - A.M.
Reviewed Aug. 10, 2025
The call screener was the best. Princess extremely helpful, gave me phone numbers to call if any issues, explained the process clearly, was patient getting things downloaded on my phone, very professional. Princess was great.
Hi, Doug! It's fantastic to know Princess provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 10, 2025
Had a very poor experience with PureTalk. Was trying to assist my parents with an issue (they’re both in their 80’s and were having difficulty with their phone) and the service rep, LaMaya (sp?) took my payment but then refused to answer basic questions or activate the phone and refused to allow me to talk to a supervisor. So frustrating and disappointing. I strongly recommend staying away from Pure Talk.
Hello, Will! We are truly sorry to hear that your experience with PureTalk hasn't met your expectations. We sincerely apologize for any inconvenience or frustration you've encountered, as providing optimal customer service is our highest priority. We’d appreciate the opportunity to investigate this matter further. We’ll send an email shortly to gather your account information. Thank you for bringing this to our attention. Your feedback is valuable and helps us improve. - A.M.
Reviewed Aug. 9, 2025
I have been with PuretalkUSA for 8 years. Prior to that I was on Virgin Mobile. I switched to Pure Talk, because using the AT&T network, which Pure Talk is on, gave me better coverage when visiting family. I have had pretty good luck with Pure Talk. It is not common, but it does happen, that I’m unable to connect. Most of the time the network is perfect. Pure Talk pricing is that you get a certain amount of gigabytes at a high speed, after which you still have service but it’s at a slow speed. Often the slow speed is too slow to connect to the Internet, but adequate for making phone calls. I’ve only had to get tech-support once. I did not have to wait on the line too long and they resolved my problem quickly.
I recently added a second line for $30 a month -$3 dollars discount for a second line. I just looked on their website and they’re saying that their monthly charges are half off. Presumably only new customers would get my service for $15 a month? I am much happier having my own phone and using Pure Talk USA than I would be having to deal with T-Mobile or Verizon. Their annual cost is ridiculous. After buying my phone, I spent $360 a year for one line with Pure Talk USA.
Hi, S Eich! We're happy to hear you're enjoying our service and affordable prices! We are offering a 50% discount for the first month of service for new lines. The discount can only be applied during checkout. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 7, 2025
There are only a few places that I do not have service with Puretalk, but I did not have service in those same places with more expensive companies. Overall I am pleased with Puretalk. Great service and great price. You cannot beat these prices and all from a company based in America.
Hi, Charity! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed Aug. 6, 2025
We have been very happy with our service, I actually have service! We were on T-Mobile last, and even from my home with my phone using the internet, I didn't have service. I had to use customer service 2 or 3 times, ❤️ loved them! They really helped me, very patient, spoke English, it was a wonderful experience.
Hi, Julee! It's fantastic to hear you're receiving excellent coverage and customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 6, 2025
Outstanding service and easy and fast to contact. So nice to speak with a live representative. He was very patient and understanding. My phones are all up and running. It appears I’m going to also save a bundle of money on my service.
Hi, Paul! It's fantastic to hear you're enjoying our service and receiving excellent customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 5, 2025
PureTalk was super easy to switch over to from my other cell service provider. I needed help with a couple things and so I called and immediately received the help I needed. Awesome service and awesome people.
Hi, Luke! We're thrilled to hear you're enjoying our service and receiving excellent customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed Aug. 5, 2025
Just switched to PT & upgraded to an iphone12. 2 problems. (1) It won't let me do wifi calling, and (2) it won't let me set up a hot spot. I called PT tech support, was put on hold for 15 minutes and then the tech support said he would have to call me back with an answer. That was several hours ago.
Hello, John! We're sorry to hear you are unable to utilize your Wi-Fi Calling and hotspot features. We sincerely apologize that you did not receive a call back from our Technical Support teams and for the inconvenience this has caused.
We're committed to resolving your issue and will have an agent contact you directly. We will send you a private message to gather your account information.
We appreciate your patience and understanding as we work to resolve this matter promptly. - A.M.
Reviewed Aug. 4, 2025
We've had very poor to mediocre performance where there is coverage. The experience is fine. However, coverage is spotty at best. Download times and checking things on the internet have been very slow and very frustrating. What should be immediate downloads take minutes. Overall, not great performance.
Hello, Ken! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed Aug. 2, 2025
PureTalk just plain and solid Common Sense. Get back to the basics with a strong company that will support your budget with great service for the long run. A phone is a service tool like electricity and water and should be budgeted accordingly. Thank you PureTalk for making that happen for me with great coverage.
Hi, M! It's great to hear you're enjoying our service and affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed Aug. 1, 2025
Just got off the phone with customer service and they have consistently done a great job at answering questions and addressing my needs. Wish more companies could follow their example. Thanks for the great experience.
Hi, Tom! It’s great to hear you had such a positive experience with our team. Providing excellent customer service is our goal, and your feedback lets us know we're on the right track. Thank you for being a valued PureTalk customer! - A.M.
Reviewed Aug. 1, 2025
I am pretty much happy with PureTalk over Verizon, except for one thing. I asked for unlimited service but as soon as I hit 60 gigabytes, which happened on July 20th, my internet slows down to a crawl, and I even can't pick up Fox News at night to watch Hannity! This is terrible! Everything finally resets on the second of the month. I called up twice complaining about this and am told that the internet slows down after 60 gigabytes with every company, but I do not remember this happening with Verizon!
I do not have a computer so as to use it to relieve stress off of my phone. There were days with Verizon when the internet would slow down but that was usually due to bad reception. So, I would therefore like to say this. If you want to compete with Verizon, you are going to have to provide a service comparable or even exceeding that of Verizon. I want to stay with PureTalk and not go back to Verizon, so I would like to see you make an improvement in this area. Thank you!
Hi, Vince! Our unlimited data plans include 60GB of high-speed data. Once you reach your allotted high-speed data, the speed throttles to 256 kbps.
We understand that running out of high-speed data before the end of the billing cycle can be a huge hassle, and we apologize for any inconvenience this has caused.
You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to view your data usage. If you would like to add data to your plan, you may choose the Add-Ons tab.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed Aug. 1, 2025
My company used to pay for my mobile phone since I use it for work. When they stopped doing that, I had to find a new provider. Verizon was way too expensive and I never cared for their customer service. A friend recommended Pure Talk. The transfer was easy and quick and I've never had a problem since.
Hi, Cindy! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Updated review: Aug. 6, 2025
The company responded and made this whole. All that was requested was open, upfront, and honest communication which eventually did occur. Unfortunately, it did have to be escalated to achieve that result.
Original Review: July 31, 2025
This company chose to charge my card for service and overnight shipping on a sale that was made knowing that I had a limited amount of time to change providers before my bill would be due again. After fighting their email system (will only allow non-free accounts to register) and my debit card being declined twice, I was able to get my order to finally process (WITH AN AGENT ON THE PHONE).
The next morning at 9:07 CST I received a message from the fraud department of Telrite. There is NO reference to TELRITE in ANY of PURETALK's documentation, and would appear to be fraud itself on the face of a normal consumer. After researching and finding that PURETALK is OWNED by TELRITE HOLDINGS, I submitted the requested information. I am also informed that it would be NEXT WEEK before this could be addressed. When asked about refunding the shipping as I would not be getting the product or service I paid for, they haphazardly told me they could refund my entire order and I could just walk away. Not the point. You are selling a service (at minimum, the shipping speed KNOWING I had a deadline) that you will not provide. Textbook definition of Deceptive Trade Practices and Theft.
I was promised a callback as all of their managers were "in a meeting". This is why I wanted to change from a company mainly ran by foreigners but now am second guessing this. Makes me wonder if it is actually AMERICAN companies training these people to be dishonest. You should be aware when YOUR loss prevention email looks like a FRAUD itself, that can be a problem with most consumers. You should educate consumers in your email and on your PureTalk page that you are in fact one and the same.
Hello, Rob! We apologize for the difficulties you experienced with your recent order and for the lack of communication from our team. We understand how frustrating this must be, and we sincerely apologize for any inconvenience.
To protect the security of your account and comply with our verification procedures, our Loss Prevention team may send an email requesting additional information, such as a government-issued ID, if any details on an order do not match. We regret that this process was not communicated to you with greater clarity.
We've received your documents, and our Loss Prevention team has approved your order for shipment. Your package has been sent via FedEx, and the tracking number is 391749743612.
We have applied a $150 credit to your PureTalk account for the inconvenience this has caused you. We appreciate your patience and understanding as we worked to resolve this issue as quickly as possible.
If you have any questions, please contact our Customer Service department at (877) 820-7873. - A.M.
Reviewed July 31, 2025
Absolutely loved the service/coverage area best ever. Love the quoted price that changed as we went along and that why we dropped you. I do not tolerate lying so you could have it for a $1 and lie to me, you are gone. Spent more of our 1st two weeks of the phone with customer serv. than using the phone. The wife couldn't get her Wi fi to work on her phone but her usage time was 1/2 gone after a week.
Hello, Jeff! We sincerely apologize for the difficulties you and your wife experienced with our service and for the lack of transparency regarding your monthly total. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Your feedback is invaluable as we strive to improve our services and ensure a better experience for all our customers. - A.M.
Reviewed July 31, 2025
Pure Talk… Edmund was knowledgeable and perfect. Thank you Edmund! I switched to Pure Talk because of the recommendations of my friend Mark and Sean and I was happily satisfied in the Pure Talk service.
Hi, John! It's fantastic to know Edmund provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 31, 2025
Mobile communication is good. One big complaint, is the assigned new phone number **. I gets an average 3-4 spam calls a day. My block calls list is over 500 from area code 386.. This phone is not associated with any other vendor or any accounts. I never used phone to log in to any apps.
Hi, Edward! We’re sorry to hear you're receiving unwanted calls. While we don't offer a spam-blocking service at this time, you can block these calls by:
Registering your number on the National Do Not Call Registry at donotcall.gov.Using a third-party call-blocking app from your app store.
We understand this is frustrating and thank you for your feedback. We're always working to improve our services. - A.M.
Reviewed July 28, 2025
So I cannot send pictures to my email or post pix on forums I'm on unless I hook up to the work wifi. Waited 25 mins on hold with tech help then gave up. I've never been able to do it from day one. My hotspot continuously turns off and when I called about it the tech says you don`t guarantee your hotspot. Nobody said anything about this when I signed up? 7/27 I try and pay my bill, your site says I have no bill. The next day I get the heavy email from you telling me my phone will be cut off by 8pm tomorrow? WTF, where's the friendly reminder? So unprofessional, no need to go in all guns blazing if there's no need.. right, leaves a bad taste in my mouth thinking about your response. Someone needs to contact me about all of the above.
Hello, Steve! We're really sorry to hear about the service issues you've been experiencing. We understand how frustrating this can be, and we sincerely apologize for the trouble it's caused.
An agent will be reaching out to you shortly to help resolve these issues.
Regarding your monthly billing, please know that your account won't be at risk of deactivation for seven days from your original payment due date. Our system will continue to attempt to process your payment during this time.
Thank you for bringing these matters to our attention. Your feedback is important and helps us improve our service. - A.M.
Reviewed July 28, 2025
I have not been very happy with PureTalk. It took a few calls to PureTalk to even get set up, and after I had been disconnected from my old carrier and started with PureTalk, I had to call and ask how to set up voicemail. After I thought everything was going smoothly, I vacationed in Colorado and lost all service for the three days I was there. I was glad that my husband had his phone connected to a major carrier to make phone calls and send texts; otherwise, I would not have been able to contact anyone! Super disappointing.
Hello, Lori! We're so sorry to hear you've had a less-than-satisfactory experience with our service. We sincerely apologize for the trouble you faced while activating service and for the service issues you encountered while traveling.
To help improve your service, please ensure your device has the latest software and carrier updates. You can check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed July 28, 2025
It's the end of the month and apparently I've used up my data quota. Do you think it may have been helpful if I had been notified that my data was running low BEFORE I was shut down from downloading anything else? I had some things to do, and doing them on the phone would have been nice, however, I'm now having to resort to an internet connection through a local coffee house. Hurrumph!
Hi, Will! While we do not offer a data warning feature, many smartphones let you set up data usage notifications or even hard limits directly within the Settings menu. This is often found under ""Network & Internet,"" ""Data Usage,"" or similar. You can typically configure it to warn you when you're approaching a certain amount of data or even disable data once you hit a specific cap.
You may monitor your usage through your online portal at https://www.puretalk.com/account/login by selecting the Plan tab.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 28, 2025
Your employee spent a lot of time trying to get it to work and to no avail. Plus never got back to me. I don't even get the red dot showing I even have a Voicemail. At least one of the employees showed me how to get rid of the stupid password to listen to my messages. I'm 77 and a disabled veteran with arthritis in writing hand. Another major concern is can I delete all my Verizon apps on my phone and not affect anything?
Hi, Gregg! First and foremost, we want to thank you for your service! Unfortunately, we cannot guarantee the visual voicemail feature will function for all Android phones. We sincerely apologize for the inconvenience.
Deleting your Verizon apps should not impact your PureTalk service.
Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat should you have any questions or concerns. You may also contact our Technical Support department at 770-818-3918 for further assistance.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed July 26, 2025
Sales guy Paul was super! Very kind and attentive. Explained option very well! We had a bit of trouble "connecting" but I think it was "senior error." All text support was thorough and the staff were very patient with us 2 seniors!!!
Hi, Jo Anne! We're so glad Paul and our Technical Support team were able to provide you with an amazing customer service experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 26, 2025
After getting financially fleeced from AT&T for countless years and when I would go into their store they always told me it’s a billing cycle issue. After 3 months of dealing with their lies and false information I did my research and went with PureTalk. From the time I signed up through activation it was a streamlined process. Plus I’m saving approximately $75/month for the identical service. Highly recommend Pure Talk.
Hi, James! It's fantastic to hear you're saving $75 per month by switching to PureTalk! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed July 26, 2025
I’m wanting to switch numbers to a new area code. I received very helpful customer service as I navigate a cross country move. The woman I talked to was very helpful over the phone, very clear, and showed interest in me as a person.
Hi, Daniel! We're thrilled to know you had an excellent customer service experience! Providing outstanding support is what we aim for. Thank you so much for taking the time to share your feedback; it means a lot to us, and we truly value your business as a PureTalk customer. - A.M.
Reviewed July 26, 2025
We’ve been with Puretalk for over 3 years now and they have always had great customer service. The cell service is very good as well and they offer competitive pricing for phones. I called in today to reduce our plan since we don’t need as many gigs and to save money and the rep never once asked why or tried to upsell me. She was very understanding, knowledgeable and professional. It was super easy! I recommend this carrier.
Hi, Stefany! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 24, 2025
Handled transferring wife’s phone to another carrier, promptly and easily. Great customer service, Easily speak with a real person that’s friendly. Every time I’ve needed help with any cell phone issues they’ve always handled it perfectly. Gerard
Hi, Gerard! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 22, 2025
I recently retired and had to set up a phone account as my previous on was on the company. I contacted PureTalk and the set up was easy, the signal is strong everywhere, and the company's values are in line with mine. Thank you for supporting those who support all of us. I travel between Texas and Minnesota and find myself in many remote locations. The signal is always there. Now with Mike Rowe doing your commercials, I have named my phone my "MikeRowe phone".
Hi, Gregory! We're thrilled you're enjoying our reliable service and that your setup was a breeze. Thanks so much for sharing your positive feedback – it truly means a lot to us. We're grateful to have you as a valued PureTalk customer and look forward to continuing to provide you with great service! - A.M.
Updated review: July 27, 2025
I received an email advising I would be given a "courtesy" credit, which is nice but did not resolve the issue with the phone or the terrible customer service. I did finally receive a return call on Wednesday or Thursday. However, the phone miraculously updated in the middle of night on Tuesday, so the call was too little, too late. I am changing my rating but urge the leadership to review the customer service guidelines and training to improve overall customer satisfaction.
Original Review: July 20, 2025
Moved all four of our lines from AT&T to PureTalk to reduce monthly costs. It took hours and hours on the phone with Customer Service and 7-10 days for one phone to work. It was exasperating! We now have another phone with no service. We called customer service. The first representative was focused on what was happening around her and did not have the time nor the inclination to listen to the problem.
The second technical representative was rude and uncaring. She did not listen either. She advised she would submit a ticket and someone would contact me in 24-48 hours. I requested to speak with a supervisor and was advised none was available, but a supervisor would call me back. I asked how long it would take to get a callback. The answer was I do not know. That was at 12:30 pm today. I am still waiting for a return call. The phone is still not working. I would really like to continue supporting the military, but I need my phone to work and technical assistance that actually helps. Maybe I should call the Marines. Oh wait, I cannot call anyone!
Hello, Patricia! We're so sorry to hear about the difficulties you experienced activating your service and the frustrating customer support you received. That's definitely not the experience we want you to have.
We're committed to making this right. A dedicated agent will contact you within the next 24 hours to personally assist you with activating your service and to ensure all your concerns are addressed. We appreciate your patience as we work to resolve this for you as quickly as possible.
Thank you for bringing this to our attention so we can improve. - A.M.
Reviewed July 20, 2025
Generally, my experience as a consumer and the several times that I have had the need to check in and tweak my account/plan has been very good. Each of the customer service representatives with whom I have conferred has been blessedly competent, courteous, helpful, and professional and should be commended.
Hi, Thomas! We're delighted to hear your customer service experience was excellent! Providing top-notch support is what we aim for, so your feedback means a lot. Thank you for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Reviewed July 20, 2025
The Straight Talk carrier is better, if PureTalk doesn't improve I will have to cancel this subscription. When this pure talk subscription gets close to the renewal date it's way too slow (almost ten days before the expiration date). Thank you for any help concerning this matter, I was hoping this company would be better. I always support our veterans. Sincerely Amelia.
Hello, Amelia! We're sorry to hear you're experiencing slower speeds with your PureTalk service. We understand how frustrating it can be when your data speed drops, especially when you're trying to stay connected.
Once you've used your allotted high-speed data for the month, your speed is reduced to 256 kbps. We apologize for any inconvenience this may cause. You may check your data usage through your online portal at https://www.puretalk.com/account/login by selecting the Plan tab.
To help get the best possible performance from your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can help resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
We appreciate your feedback, as it helps us continually improve the PureTalk experience. - A.M.
Reviewed July 19, 2025
Pure talk is located in the metro Atlanta Georgia area. You will reach a local customer service representative in Georgia, not in a foreign country. You will be able to easily understand a person with no foreign accent. That person will be able to quickly resolve any issues.
Hi, Theresa! We're happy to hear you're enjoying our US-based customer support. Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 18, 2025
Terrible service from towers at home, when I charge my phones no service comes up 100% of time. Can't make a call, have to go outside for people to understand me, have 2 lines and pay 83.00 a month! Ripoff! Not enough data. Have to keep data off when not connected to wifi!
Hello, Eric! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed July 17, 2025
I has great service from Mario! I was on hold for just a couple of minutes. Love my cell service ESPECIALLY FOR THE PRICE!! I had Verizon before for double the cost and cell service had been going down the drain for 2 years!!
Hi, Kim! We're thrilled you're getting excellent coverage and customer support, plus saving money on your monthly bill. Thanks for being a valued PureTalk customer—we appreciate your business! - A.M.
Reviewed July 16, 2025
I absolutely love calling and talking to someone here in the United States. People are very responsive. I was so hoping that this service would work. I must live too rural. The service is spotty but once the tourist come to town on the weekends, the service is non existent.
Hello, Danah! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed July 16, 2025
I'm interested in getting a new phone prefer Motorola. Would like large memory/storage. Trying to keep my cost down. Any .suggestions? I really like the service and all the people who I talk to are friendly and knowledgeable. I would recommend this service for my friend and Please get back to me on these issues.
Hi, Bruce! We offer the Motorola Edge 2024 256GB for $549.99. You may log into your portal at https://www.puretalk.com/account/login and select the Upgrades tab to order a new phone. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed July 14, 2025
Switched from Verizon to save money and save about $140/m now. Coverage has been good throughout south and northeast (I travel a lot). It’s not 100% but well worth the minor inconveniences to save money and buy American. Customer service is always friendly and helpful.
Hi, Christine! We're thrilled to hear you're getting great coverage and top-notch customer support with PureTalk, all while saving $140 on your monthly bill. Thanks so much for sharing your positive experience – we truly appreciate your business! - A.M.
Reviewed July 14, 2025
Service is satisfactory however I have less signal strength than with my former carrier. Also a suggestion, Set up three separate pricing plans for people over 65 years old. 75 years old. Over 80 years old. Even #20.00 a month is expensive on Social security. I would suggest $15.00 for 65. Just $10.00 a month for 75 and older.
Hello, Diane! We understand how frustrating it can be to experience poor signal strength, and we want to help you get the best possible service!
To help optimize your service, please ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update. Resetting your network settings can resolve connectivity issues. You can find detailed instructions on how to do this on our website at https://www.puretalk.com/data.
We appreciate your suggestion to add lower-priced plans for seniors! We're happy to share that we do offer an exclusive $10 plan for AMAC members. This plan includes 400 Minutes of Talk, 300 Texts, and 300MB of Data.
Thank you for taking the time to provide your valuable feedback. It helps us continuously improve our services! - A.M.
Reviewed July 14, 2025
The bill is too expensive. I am currently seeking cheaper plans with other carriers. You do not offer special promotions like loyalty deals monthly deals. No monthly discount for autopay? I highly recommend lowering your plan for this disappointing economy. When I first signed up with Pure Talk I was not told about the free DailyWire promotion. I was told it was something I had to mention myself. I did not feel like a valued customer.
Hello, Marcel! We understand the importance of finding the best deal possible for cellular service. While we don't currently have specific loyalty discounts, we are constantly evaluating our plans and promotions to ensure we're offering competitive options. Your feedback is valuable, and we'll definitely keep it in mind as we develop new offerings. - A.M.
Reviewed July 14, 2025
A+ rating! Great at communicating and great service. I was an AT&T customer for years at over $200 per month for two phones, so I decided to try a patriotic phone service. Puretalk fit the bill. Unless they change, I highly recommend this company! I am telling all I speak to about this phone service and am happy to do so without anything back from the company.
Hi, John! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed July 13, 2025
I may be one of the last holdovers for a regular wireless phone without internet, and I am so happy with my new American made PureTalk flip phone. It does the exact same things my old flip phone did, but at half the cost!! I have told all my friends about your service. And -- I get to talk to people I can understand when I call. Thank you!
Hi, Elizabeth! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed July 11, 2025
Love PureTalk. Good price. A good phone. They have friendly "human" customer service. They will resolve any issue quickly. No miscommunications. I would recommend them. Especially if you're older and just need...easy!
Hi, Kathe! We're thrilled to hear you're enjoying our service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 11, 2025
Your service is HORRIBLE!! I've requested help and have gotten nothing but lame excuses and stall tactics. The last person I talked to told me that I needed a new $1000 phone that they would be happy to send me. I have switched to Consumer cellular. If I were to get 1 mile from home, I would lose all internet and GPS service. I missed or nearly missed several appointments and lost mapping and directions while looking for a particular location. I would not and will not recommend your company to ANYONE. I would not like to make them suffer as I have.
Hello, Robert! We're so sorry to learn about the difficulties you experienced with PureTalk, particularly regarding the support you received. We understand how frustrating it can be when you don't get the help you need, and we sincerely apologize for falling short. Your feedback is crucial, and we're using it to review our support processes and ensure our team is better equipped to assist customers in the future. - A.M.
Reviewed July 11, 2025
Was told about the company by my sister. Signed up then called to set everything up. Thank you for all your help. Great customers service. Very patient and helpful. Answered all questions and then helped me with all of my needs.
Hello! We're so glad our support team could provide you with an excellent customer service experience. Your positive feedback means a lot to us, and we truly value your business as a PureTalk customer. Thank you for choosing PureTalk! - A.M.
Reviewed July 10, 2025
In the process of switching our company phones from Verizon to PureTalk. The process has been amazing. When you call, you get real people to talk to, not a “menu maze” the like the other companies. I had been hearing the ad on the radio with Mike Rowe as did the Owner of our company, so I called to get information on plans and pricing. It was a no brainer to switch. Everyone has been fantastic. Great company, great values excellent service and they care about their customers. I even switched my personal account to them. Couldn’t be happier. Thanks Mike Rowe, for endorsing such a great company.
Hi, Dawn! It's fantastic to hear you're enjoying your PureTalk service! We're especially proud that our customer service team provided you with exceptional support – that's what we strive for every day. Thank you for being a part of the PureTalk family; we truly appreciate your business. - A.M.
Reviewed July 10, 2025
Overall PureTalk has been a great disappointment, we have to recall phone numbers three & four times before we can get a call to go thru. Early morning-7am to 8:30 am most calls don't work at all. Text don't come thru sometimes. OTHER than the low cost WE regret switching, we'll give Pure Talk a little more time to see if the service improves.
Hello, Albert! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed July 10, 2025
I was under the impression that I would have service in my area, there is no service. I am paying for a cell phone that I have a hard time using. It works with wifi only, There is no service in my area, so what good is it to me.
Hello, Sonja! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed July 10, 2025
I had Verizon for years and wasn't satisfied. I am so happy to have switched to Pure talk. The switch was easy. I travel internationally a lot and pure talk is much better when I'm in another country. And it's much better value. Everything works excellently. I'm extremely satisfied with everything! Thanks!
Hi, Dan! It's fantastic to hear you're enjoying great service with PureTalk, even while traveling! As a valued customer, you can earn a $50 credit for every friend or family member you refer. Learn more and start referring today at puretalk.com/customer-referral-program. Thanks for choosing PureTalk – we appreciate your business! - A.M.
Reviewed July 10, 2025
I enjoy Pure talk! I would recommend unlimited data for a cheaper price. Perhaps include it with the 55$ plan. It would totally be Great! During storms it is difficult to call and hear people in my area of 65802. I have to go outside to hear people and for people to hear me!
Hi, Sarah! We're happy to hear you're enjoying our service. Inclement weather can sometimes affect call quality, and we apologize for any inconvenience this may cause. To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update. Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 9, 2025
I switched to PureTalk as I liked the flat rate and tired of the big carriers. I'm a Ben Shapiro fan and wanted to give this vet owned company a shot. But, the service was a world class hassle when traveling internationally; the 'packets' you buy to use overseas burn quickly and getting the service to work was a tech challenge. They don't have an app, so it's difficult to track usage and logging in each time to see how much data remains is multi-step and slow. God forbid you hit your data usage for the month. Getting more data when you aren't around Wi-Fi is a challenge. I'm going back to a main carrier and will just pay the few dollars more for a better service. I will say, the customer service folks are very nice and they are a joy to work with. It's just unfortunate that they are a few clicks away from being truly competitive.
Hello, Chris! We understand how incredibly frustrating it is to have difficulty accessing your account, especially when you're traveling and need reliable service the most. Please accept our sincerest apologies for the inconvenience and stress this caused.
Thank you for bringing this to our attention. Your feedback is invaluable and helps us identify areas where we can improve to prevent similar issues for other users in the future. - A.M.
Reviewed July 6, 2025
My experience in purchase, setup and reception of signal was great. Though I was concerned with possible poor signal in mountains of Western NC, it is better than Verizon that I had before. Cost is half of what I was paying before and little to no hidden charges. I changed carriers because of their values.
Hi, Wiley! We're thrilled you had such a positive experience starting your PureTalk service! It's fantastic to hear you're enjoying it and saving half on your monthly bill. Thank you for your feedback and for being a valued PureTalk customer – we truly appreciate your business! - A.M.
Reviewed July 5, 2025
Love PureTalk. Left AT&T because they kept raising their rates! I have everything AT&T offered with half the cost! And they support our veterans, which is VERY important to me! Thank you Pure Talk!
Hi, Missi! We're so glad to hear you're enjoying PureTalk and saving half on your monthly bill! As a company founded and led by veterans, supporting our nation's heroes is at the core of what we do. We're especially proud of our partnership with America's Warrior Partnership, which works tirelessly to prevent veteran suicide and improve the quality of life for veterans and their families. Thank you for your wonderful feedback and for choosing PureTalk – we truly appreciate your business! - A.M.
Reviewed July 4, 2025
Have performed as advertised. Very helpful to set up and switch to Pure Talk. Improved service over old provider in our area. The overall savings was almost half per month. Wished our family would have switch sooner.
Hi, Jim! We're thrilled to hear you're enjoying improved service and saving money with PureTalk. Thank you for switching to PureTalk! We truly appreciate your business! - A.M.
Reviewed July 4, 2025
There is no sales tax in Alaska, but tax was automatically added to my order. It took several phone calls to get an explanation of the taxes added and the additional amount was finally reduced. Put all charges in the cost advertised to reduce confusion or explain them completely upfront.
Hello, Dana! We sincerely apologize for the unexpected sales tax on your initial order and any confusion regarding our plan prices. We know how important clear, transparent pricing is, and we regret that our website didn't fully explain all taxes and fees upfront. Thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve the PureTalk experience for everyone. - A.M.
Reviewed July 4, 2025
Converting over was fairly easy. We are seniors and not techies. Setting up the phones was not too hard. We had a few questions that were answered promptly and politely. So far no outages and service has been consistent. Bill is almost half what I was paying for 1 phone. This is my wife's 1st cell phone and she is still struggling. She never wanted one until she figured out we could drop the land line and save an additional $40 a month.
Hi, Joseph! It's great to hear you're receiving reliable coverage and saving almost half on your monthly bill by switching to PureTalk! If your wife needs assistance with her phone, please feel free to call our Customer Service department by dialing 611 or 1-877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed July 1, 2025
Your cell and data service is the worst I have ever experienced. It is like cell service from 30 years ago and I am changing to another provider this week. I can not even stream a simple podcast or even check the traffic. Very poor coverage when driving in the country, where I use to have no problem. Calls are constantly dropped. But most of all, the cell coverage is inadequate and I am unable to conduct basic business and data streaming.
Hello, Brian! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We're committed to resolving your issue, and an agent will be reaching out to you to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed July 1, 2025
All PureTalk staff we worked with were excellent. We were having trouble with Verizon because we were customers for 23 years and they did not want to let us go. The PureTalk folks were very understanding and extremely helpful in making our transition happen. We're glad we made the switch and only wish we would have done it a long time ago. We are now enjoying welcome savings and are happy that PureTalk supports our Veterans.
Hi, Martin! We're thrilled to know our support team made your switch to PureTalk a smooth and excellent experience! Thank you for your kind feedback. We truly value your business and are committed to providing you with top-notch service and reliable mobile coverage. - A.M.
Reviewed June 30, 2025
I finally listened to Mark **'s advice and switched from Verizon. I'm getting the very same service for less than half of what I was paying Verizon. I long wondered if these much lower services could provide the same level service as "the big boys". Now I know that Pure Talk certainly can.
Hi, Paul! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 29, 2025
We switched from Verizon because of poor coverage in our home and constant dropped calls. We now pay half what we paid before, we have 10 times the data, and we haven't had a dropped call in our hone in 3 months. We love PureTalk! It us an added bonus that PureTalk supports conservative issues and causes.
Hi, Patrick! We're so happy to hear you're loving your PureTalk service and are saving half on your monthly bill by making the switch! Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 28, 2025
They said they use ALL the major networks. I came from Verizon. PureTalk is nowhere near the reliability, speed or coverage of Verizon. I'm talking, dropped calls, texts that don't go through, data issues. The price is nice but so far not worth it. I was with Verizon for 7 years with almost zero problems. I switched my family to PureTalk about 3 months and all three of us have had a terrible experience with each of us having an issue about once to three times per week. Will be leaving soon.
Hello, Glen! We understand your frustration with the service issues you're experiencing. We operate off of AT&T's GSM network and utilize their towers. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed June 28, 2025
I have wanted to see about moving all my cell lines to Puretalk, so I finally placed an order via their website for a phone and one line. 5 days later, my order is still PENDING, so I called CS. I reached an agent right away and she was very helpful. She looked up my order and asked if I received an email in which I was instructed to respond with a copy of your government ID. I said YES I saw it but thought it was a scam; It didn't even have a Puretalk domain name in the sender's email address! The online order process never indicated this request. No reputable company should ask their new customer to endanger their identity with such a careless action in today's world! With no other option, like a secure upload on the website or use of an online identity verification system, all I could do is cancel my order. A picture of the email is attached.
Hello, Pamela! We understand your concern about protecting your private information. To ensure the security of your transactions and comply with our essential verification procedures, our Loss Prevention team may request additional details. We sincerely apologize for any inconvenience or frustration this may cause. Please know that we're continuously working to enhance our verification process and provide secure, convenient alternatives. Your feedback is invaluable as we strive to improve the PureTalk experience. - A.M.
Reviewed June 27, 2025
Carla was so helpful. She took time with me, she was patient, and she explained things I asked about. My only regret was being skeptical before switching to PureTalk several months ago, and not purchasing my new iPhone at a discount when I switched. I’m sure there are many of us that feel the same way. To those who may be on the fence, PureTalk is REALLY everything it says it is. And I believe it’s growing. But BEST of all, it is politically CONSERVATIVE and does not support left-wing ideology.
Hi, Wanda! It's fantastic to know that Carla provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 27, 2025
I switched to Pure Talk because it is a veteran-owned company. VE 67-69. I don't use my phone much but it works good for what I need. I am older (78) and the one thing that I don't like is not being able to just transfer the pictures from my iPhone to my computer? It used to be easy, but now I am at a loss of how to get my pictures transferred to my computer as they won't show in my pictures? That is my only complaint. Other than that, Pure Talk is as good as the other providers. Thanks.
Hello, Warren! First and foremost, we want to thank you for serving our country. If you are experiencing issues transferring your photos from your iPhone to your PC, you may visit https://support.apple.com/en-us/120267 for a step-by-step guide. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 27, 2025
Several years ago, I was getting fed up with a major cell phone service provider that rhymes with "horizon." Costs and fees kept rising, while service was the same as my buddies with other phone carriers, AND, I did not like it they were using my money for social topics I was adamantly opposed to. I heard about PureTalk, learned what projects they sponsored and the fact that my service would be equal to or better than my other carrier, and more than half the cost. I decided to switch carriers, keeping my same phone number, and I have not regretted making the move to PureTalk. I believe that any reasonable and rational person would do the same. Why pay for social programs you don't like/support, and all that advertising? Made sense to switch.
I have saved quite a bit annually, and heaped those savings by cutting my cable, also. Don't just take my word for it. Investigate PureTalk and compare it to your own carrier. You'll be surprised at how much you can save. I realize this sounds very positive, but I am no shill for PT. If I think something is decent and cost effective, I'll tout their positive aspects.
Hi, Thomas! It's terrific to hear you're enjoying our service and saving over half on your monthly bill by making the switch! Thank you for your positive feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 27, 2025
No voicemail. Cannot access the network, even when I enter my pin. NO new phone when signing up for service 😒. Not overly enthusiastic about the service 🙄. Not very happy to be honest. Do enjoy the cheaper price though. Don't have much else to say.
Hello, Larry! We're sorry to hear you're unhappy with your PureTalk service.
To access your voicemail, you may press and hold 1 or dial your phone number. If you cannot access it, you may need to reset your voicemail. To do this, you may contact Customer Service or log into your portal at https://www.puretalk.com/account/login and select the Plan tab. Then select your phone number from the drop-down menu and choose Reset Voicemail. After this, power your device off, wait 15 seconds, then power it back on.
You may log into your portal at https://www.puretalk.com/account/login and select the Upgrades tab to order a new phone.
If you have any questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed June 26, 2025
We had some challenges switching over from Verizon, but I don't think it was PureTalk's fault. No complaints about your customer service. The only difficulty was having to call you, then Verizon, then you, then Verizon, etc. to get things set up. Perhaps keep this in mind with customers like me who have older phones. Thanks!
Hi, Christopher! We're truly sorry to hear you had such a frustrating experience switching to PureTalk. We understand how inconvenient and disappointing this must have been, and we sincerely apologize for the difficulties you encountered.
If you have any questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat.
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve. - A.M.
Reviewed June 26, 2025
I was a Verizon customer for 25 years and I could not be happier for switching to Pure Talk! Every time I called I spoke to a real person that was knowledgeable and nice. They made the switch so easy and painless. The cost is amazing too and I live in the country and the phone reception is still fantastic. I highly recommend this company! I wish I made the switch sooner.
Hi, Alice! We're thrilled to hear you're enjoying our service and taking advantage of our affordable prices and top-notch customer support! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 26, 2025
I signed up with PureTalk at the recommendation of a friend. I couldn't be happier! My cell phone service is the best. Additionally, and as important, the PureTalk customer service is first rate. It's as clear as speaking with friends and neighbors in my home rather than people thousands of miles away who sound like they are located in a subway train filled with passengers. No long-term contracts. Why not give it a try?
Hi, Bruce! We're thrilled to hear you're enjoying our service and receiving excellent customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 25, 2025
Switched from Verizon, now my phone is not able to make calls. When I try and call Puretalk customer service, the call goes to Verizon. This service sucks! Do not get Puretalk. Being a veteran I wanted to support a veteran owned business. Very disappointed
Hello, Charles! First and foremost, thank you for your service. We apologize for any inconvenience you've experienced with your eSIM activation. To help resolve this issue, please follow these steps:
1. Ensure you're connected to a stable Wi-Fi network.2. Go to Settings and look for the "PureTalk Cellular Plan Ready to be Installed" notification.
3. If the notification doesn't appear or you're still unable to use our service, try the following:
• Go to Settings > General > Software Update to ensure your device is running the latest iOS version.
• Go to Settings > General > About > Carrier Lock or Network Provider Lock to check for any restrictions.
• Make sure your previous carrier's SIM card or eSIM is removed from your device.
• Go to Settings > Cellular > Cellular Plans > Turn On This Line
If you've tried these steps and are still experiencing issues, please send us a private message. Include an alternate contact number and the best time to reach you. A Technical Support agent will call you directly to provide further troubleshooting.
We appreciate you bringing this to our attention. Your feedback helps us improve our service. - A.M.
Reviewed June 25, 2025
I had high hopes for PureTalk but the network isn't great. I can hardly ever use my 5G when I'm away from wifi and I almost always have trouble listening to podcasts, etc. I will probably switch providers soon. It's been rough.
Hello, Sherri! We're sorry to hear you're having trouble with your mobile data speed. It sounds like you might have reached your plan's high-speed data limit, which means your speed is reduced to 256 kbps until your next billing cycle. We understand this can be frustrating, and we apologize for any inconvenience it causes.
You can check your current and past data usage by logging into your Account Portal at https://www.puretalk.com/account/login and selecting the Plan tab. Your high-speed data allowance will reset automatically on your next bill date.
To help ensure you're getting the best possible service, we recommend a few troubleshooting steps:1. Make sure your phone has the latest software and carrier updates. You can find these in your phone's Settings menu under General > Software Update.
2. Resetting your network settings can help resolve connectivity issues. You can find step-by-step instructions on how to do this at https://www.puretalk.com/data.
We appreciate you bringing this to our attention. Your feedback is valuable and helps us continuously improve the PureTalk experience. - A.M.
Reviewed June 25, 2025
So far my cell phone coverage for talk and text, has been great within a 50-mile radius of my home in Reedley, California. However, I frequently do not have an internet connection. This makes daily life difficult to check email, to use Google Maps, or to look up anything online while I'm away from home. My internet connection was much better with my previous cell phone carrier. I am considering returning to my previous cell phone carrier.
Hello, Angela! We're so sorry to hear you're unable to utilize your mobile data. We sincerely apologize for the inconvenience this has caused you.
We're committed to resolving your issue, and a Technical Support agent will be reaching out to you to provide further assistance. In the meantime, we’d like to try some troubleshooting steps:1. Please ensure your device has the latest software and carrier updates. You can check for these updates in your phone's Settings menu under System > System update.
2. Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed June 23, 2025
When I changed from my old carrier Pure Talk made it extremely easy. The tech department did an excellent helping me with all my questions and have been easy to work with on a couple of questions I had later on. I would highly recommend Pure Talk. The reception is as good or better than I had before with no disturbance in my service.
Hi, John! That's great to hear our support team made your switch to PureTalk easy and that you're enjoying reliable service! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 22, 2025
Experience has been very good with a couple of issues:
2) Not sure I have set up telephone Voice Mail box correctly, seems awkward/inefficient.
Overall, happy to be with Pure Talk. Any assistance re 1) and 2) above would be appreciated. Orson **
Hello, Orson! We're here to help! Here are some steps you can take to address common concerns with your phone's battery and voicemail.
If your phone's battery is draining quickly, try these tips to extend its life:1. The Battery Saver feature can significantly reduce power consumption. You'll usually find it in Settings > Battery > Battery Saver.
2. High temperatures can cause your battery to drain faster. Avoid leaving your phone in direct sunlight or hot environments.
3. Ensure your phone is running the latest software. Updates often include optimizations that improve battery performance.
4. Many apps continue to use power even when you're not actively using them. Check your settings to limit background activity for apps that aren't essential.
You can often resolve voicemail issues by resetting it through your PureTalk online portal. Simply log in at https://www.puretalk.com/account/login and select the Plan tab. For visual voicemail, please contact our Customer Service department. You can dial 611 directly from your PureTalk phone or call us at 1-877-820-7873.
Thank you for being a valued PureTalk customer! We appreciate your business. - A.M.
Reviewed June 21, 2025
We had a good experience with Pure talk from the beginning, when we were trying to port our numbers from EXPENSIVE ATT. The process is easy and understandable. Customer service is approachable and they go the extra mile. Now we are pleased too with the cost and quality of the service provided.
Hi, Stefano! We're delighted your transition to PureTalk was smooth, and that our Customer Service team was there to ensure a great experience! We truly appreciate your feedback and are glad to have you as a valued PureTalk customer. - A.M.
Reviewed June 20, 2025
When switching from a big name wireless company I was nervous that the service wouldn’t compare. Pure Talk has changed that I’ve had NO issues with my service. I sometimes forget I no longer have that big name service except when the bill comes. Thank you Pure Talk. Wish I had switched sooner.
Hi, Rosemarie! We're delighted to know you're receiving reliable service with PureTalk! Thank you for your positive feedback and for choosing PureTalk! We truly appreciate your business! - A.M.
Reviewed June 20, 2025
I support your company mission. I am pleased to be one of your customers. I morally supporting an American-based company that supports veterans. My father served in the U.S during WWII and Korea. I worked for DOD for approximately 20 years.
Hi, Frank! We're thrilled you're enjoying your PureTalk service! We extend our deepest gratitude for your father's incredible service to our country. As a veteran-owned company, we're especially proud to support U.S. veterans through initiatives like our 15% military discount and partnerships with organizations like America's Warrior Partnership. Thank you for sharing your positive feedback and for being a valued PureTalk customer. We truly appreciate your business! - A.M.
Reviewed June 20, 2025
Best phone service ever. They are very helpful and courteous. I have had to call them to help me set up my phone and they had me up and running, ASAP. Gloria was the lady I spoke with today when I called to make a payment, it took very little time and she was helpful. I strongly recommend pure talk to everyone. I have already got 2 family members to switch, and they also love it.
Hi, Mike! We're thrilled to hear you're enjoying our service and top-notch customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 20, 2025
I was finally able to get my service changed from Pure Talk to **. I was having nothing but problems and found their customer service to be extremely poor. I expected the switch to take place Wednesday morning but they said Pure Talk had a "Port" delay and it would switch around 6 - 7 pm. It didn't happen so the next morning I spoke with someone at Pure Talk but was giving a lot of BS and told to be patient. I called again this morning (Friday) and was given the same garbage. After 20 minutes of getting nowhere I called ** and they got it switched in about 10 minutes. Beware of Pure Talk, they advertise great customer service but I found it to be awful over the 3+ years I had them when I needed help.
Reviewed June 19, 2025
I have never had any success using this phone in any international location. I travel quite often to many different countries and the service has been unusable. Spain, Japan, Netherlands Germany, England I am ready to switch back to AT&T. Any The phone customer service has been atrocious. No-one I have talked to has been any help at all.
Reviewed June 18, 2025
So far PureTalk has covered all my needs greatly. I have never had stable 5G coverage at my previous carriers but Puretalk gives me a solid connection wherever I go. Also I have not had any dropped calls. As far as the website it does need works. Sometimes the site refuses to let me login, however refreshing the page fixes it temporarily.
Hi, Chase! It's great to hear you're getting reliable 5G coverage and that our service is meeting your needs! We appreciate you letting us know about the website login issue and are actively working to improve our online experience. If you continue to have trouble accessing your portal, please dial 611 from your PureTalk phone or call us at 1-877-820-7873. Thanks for your feedback and for being a valued PureTalk customer! - A.M.
Reviewed June 17, 2025
Recently left Verizon and signed on with Pure Talk. I am very happy with the service. Any time I've had an issue it was handled promptly. I was pleasantly surprised that the process to make the switch was easy. I greatly appreciate Pure Talk's commitment to providing reliable service and especially United States based customer service!!! I am very happy with the cost, service and overall experience I've had with Pure Talk.
Hi, Mary! We're thrilled to hear your switch to PureTalk was smooth and our Customer Service team provided excellent support! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 17, 2025
The service has worked very well overall. We do have a weak signal on occasion. We are pleased with the service. We have mentioned your service to friends and family. We are well satisfied with the service. We are pleased that we can get this excellent service for less than our previous provider.
Hi, Daniel! We're thrilled to hear you're enjoying our service and taking advantage of our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 17, 2025
Had AT&T for many years. Had a few dead zone at work, and around my house. To my surprise, I never lost a call driving through those areas. Go figure. Less cost for better reception, and their customer service is great. Easy to understand, no accent to try and figure out, or how to explain to them of your issue. Thank you for service!
Hi, Carlos! It's fantastic to hear your coverage has improved and that you're saving money with PureTalk! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 16, 2025
I hate being negative, because I do like what the company stands for and the customer service has been great. My only issue is they use ATT towers for the cell service. Reception is spotty unless in a more populated area. I live in a very rural, Verizon heavy area and my phone doesn't work where it is most needed.
Hello, Jeffrey! We understand how frustrating it is when your service isn't consistent. Local terrain, buildings, and trees can sometimes interfere with your signal, leading to weaker coverage. We sincerely apologize for any inconvenience this may cause.
To help get you the best possible service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed June 14, 2025
I had been with Verizon for many years and struggled all the time trying to make everything work. I listened to Candace Owens podcast and she recommended Pure Talk. I signed up right away and am totally in love with Pure Talk. Everything on my phone works. I'm very happy with the service.
Hi, Cathlene! It's great to hear you're receiving reliable service with PureTalk! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 14, 2025
I’ve had a family plan for a few years now and coverage has been inconsistent. We live in a suburb of a major city. I recently have had issues with customer service. They were not able to resolve my problem with understanding their international plan. They gave me the wrong information and it ran my bill up quite a bit. I will be switching carriers.
Hello, Danielle! We're sorry to hear you've had an unsatisfactory experience with our Customer Service team and are dealing with inconsistent coverage. We sincerely apologize for any miscommunication and the trouble this has caused you.
To clarify how our international roaming works, our plans include $5-$20 in international roaming credits each month. These credits cover calls, texts, and data usage when you're outside the U.S.
Your roaming balance is deducted per minute for calls, per message for texts, or per MB for data usage. Once you have utilized your remaining balance, you will not be able to use your service until the balance is refilled. You will not be charged any overage fees.
You can add roaming credits in $10 increments anytime through your online account at www.puretalk.com/account/login by selecting the Add-Ons tab and choosing International Roaming. You may view your balance under the Plan tab.
For more details on international roaming, please visit https://www.puretalk.com/international-roaming.
We applied a credit to your PureTalk account on June 14, 2025, to compensate for the difficulties you experienced with international roaming.
Regarding your service issue, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing these issues to our attention. Your feedback is valuable and helps us improve our service. - A.M.
Reviewed June 13, 2025
Great customer service and great bang for the buck! My only qualms are that I am not able to use WIFI calling and RCS chat with PureTalk. I have spent a lot time on with PureTalk technicians trying to resolve these issues but to no avail. No sure if other factors come into play here such as make of my phone and my ISP.
Hi, Harry! We're happy to hear you're enjoying our excellent customer support and affordable prices. We're sorry, however, that you're still having trouble with Wi-Fi Calling and RCS messaging.
Currently, we can only guarantee the Wi-Fi Calling feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices.
For RCS messaging, please ensure the correct app is set as the default by going to Settings > Apps > Default apps > Choose default app. We also recommend checking for the latest software and carrier updates on your phone by going to Settings > Software Update.
If the issue continues, please call our Technical Support team at 770-818-3918 for further investigation.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 12, 2025
I have enjoyed use a company which is American Veteran owned and run. The very few times I have felt a need to contact you, your representatives have been knowledgeable, patient, and kind. The representatives have given me the time to understand what I needed to know as opposed to so many companies today giving quick answers and moving on.
Hi, Nancy! That's wonderful to hear! We're so happy you had an excellent customer service experience with us. Our goal is to provide the best in-depth support, and knowing you're satisfied truly makes our day. Thank you for your valuable feedback and for being a PureTalk customer! We appreciate your business. - A.M.
Reviewed June 11, 2025
I have only had Pure Talk for a little while but they are very helpful. Their rates are so much better in compared to every other carrier and their service is excellent. I've never had a problem with my phone service. I called them to ask them why I couldn't contact my old carrier and they even had an answer for me for that.
Hi, Sherry! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 11, 2025
Your customer service team is a 10 out of 10! Helped us switch over with ease and excellent customer service with every phone call and cared about the US customer. Didn’t have to go through the multiple questions of verifying our identity over and over again. Truly refreshing to speak with a live person whom I can understand and has patience with a senior.
Hi, Renee! That's wonderful to hear! We're delighted our customer support team provided you with an excellent experience. We're committed to offering the best possible service, and your satisfaction means a lot to us. Thank you for your kind feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed June 9, 2025
I am very glad I switched from Verizon to PureTalk. After being a Verizon customer for close to twenty years. I am pleased with the service & company values. I attribute the switch because of your advertising on the Clay Travis & Buck Sexton Show. I would encourage others to switch to be a part of a company aligned with like-minded values.
Hi, Cindy! It's great to hear you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for switching to PureTalk! - A.M.
Reviewed June 8, 2025
My plan doesn't give me the option to make calls only over wifi which is a deal breaker for me since I travel abroad. I will be looking to switch to a provider that has this feature. It is much more convenient for me to contact family members when abroad to have wifi when data network are not available.
Hello, Michael! While we do offer Wi-Fi Calling, we can only guarantee its functionality for iPhone 6S and newer models. Unfortunately, we can't ensure full compatibility for all Android devices at this time. We understand the importance of having access to this feature and apologize for the inconvenience. We appreciate you bringing this to our attention. Your feedback is truly valuable as we work to improve our services. - A.M.
Reviewed June 8, 2025
Verizon towers work better for me. Better coverage. Better internet in certain areas. Better data use in certain areas and regions. Able to keep call connections with no dropped calls in certain areas. I was not able to use my hotspot in many areas and for me that caused me a lot of frustration, especially when it interrupts my work. Verizon has wider network coverage than ATT and a local office I can go to for personal service.
Hello, Harold! We understand the frustration of service interruptions. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed June 8, 2025
Much better than my old plan. Signal is stronger and reception is better. Setting up service was fast and trouble free. The transfer of my phone number was easy and without complications. Support to set up service was very helpful and courteous. I really love my plan and the support I received from PureTalk. Overall you deserve at least 6 stars.
Hi, Joseph! We're so glad your switch to PureTalk was smooth and that you're enjoying reliable coverage. Thanks for sharing your positive experience – we truly appreciate your business and value you as a PureTalk customer! - A.M.
Reviewed June 6, 2025
There have been times when I did not have service, even in town. It makes it hard to communicate with my husband and convinces him not to switch to Pure Talk. At times I even think I will switch back. Most times I have service using Golden West 5G Internet. It seems to work seamlessly for the most part but have a niggling thought that I might be caught in a lurch when suddenly I have no service.
Hi, Liz! We understand the importance of having reliable coverage and apologize for the interruptions you experienced.
Please ensure your device has the latest software and carrier updates. You can check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed June 6, 2025
Switching over to PureTalk was fairly simple. The customer service team was very friendly and helpful. I love the fact that this company is based in the US. Thus far the phone service has been great and very reliable. I am happy that I switched over to PureTalk. 10/10 would recommend.
Hi, David! It's great to hear you're happy with PureTalk's reliable coverage and our US-based customer support! We truly appreciate your positive feedback and your business. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed June 4, 2025
I do not care for my Galaxy S24 FE. It is always changing how you use it. I had a security code and I took it off because I thought that was the problem. Then when I started using it again I had to put the security code back. Things keep popping up. I just want a simple cell phone.
Hello, Jerome! We're sorry to hear you're unhappy with your phone and experiencing issues. We recommend filing a claim for your phone through your Allstate Protection Plan at https://www.squaretrade.com/gethelp. They can determine if your phone can be repaired or will need to be replaced. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed June 4, 2025
Remember the saying you get what you pay for, I have used Tracfone and Straight talk phone data service in the past and Puretalk is just another sub par service off the major carriers. Look at the data caps for what you pay for, what a joke, as your speeds WILL slow to unusable internet very quickly. Also, weak signals and dropped calls are inevitable as well. Here is why: BANDS.. these bands provide your service, and the better the band ie. a $100/mo. AT&T plan will provide you with a high speed top of the tier BAND, while a $20/mo plan will get you the most congested and low power BAND prone to leaving these users disapointed with poor service during peak daily traffic, but if you don't use internet and occasionally make calls, a cheap plan like these will suffice.
Hello, Ed! We're so sorry to hear our service has not met your expectations. We understand the frustration of subpar service, and we sincerely apologize for the trouble this has caused you.
To clarify, once you've used all your high-speed data, your speeds are reduced to 256 kbps until your plan renews. You'll still have access to data, but it will be at a slower speed. You can find more details about our broadband services on our website: https://www.puretalk.com/cell-plans.
To help improve your service, we recommend these steps:1. Ensure your phone has the latest software and carrier updates. You can usually find this in your phone's Settings under Software Update or General > Software Update.
2. Resetting your network settings can often resolve connectivity issues. You can find instructions on how to do this here at https://www.puretalk.com/data.
We appreciate you bringing this to our attention. Your feedback is important as we work to improve our services. - A.M.
Reviewed June 4, 2025
We are very happy with the service we are receiving. We especially love that we are helping a veteran-based company. My husband and I both had fathers who fought in World War II and I had a brother who fought in Vietnam. Thanks for the great service and thank you for your service.
Hi, Joan! We're happy to hear you're enjoying your PureTalk service. We want to extend our deepest gratitude to your family for serving our country. We're proud to support veterans through our partnership with America's Warrior Partnership. To learn more, you may visit https://www.puretalk.com/roundup. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 3, 2025
ON 6-1-25 I switched from Verizon to PureTalk (PT) and the nightmare began. First, Verizon drops the service once the transfer port id is disclosed to Pt- Unlike what PT said which is Verizon would continue until PT activation. Then the sim card sent to me was for my phone according to instructions and ESim was sent to my wife's phone which is too old to receive an ESim- so I have had a dead phone for 3 days and counting. I called Customer service regarding this issue and after 3-4 hours discussing what happened and they being totally unclear about things we finally got a new sim card sent.
I requested and paid for an overnight delivery which as of today-6-3-25 it still has not been sent.. To add to this confusion another card was sent vis USPS snail mail which will be delivered on 6-7-25. I had to pay for one of the two sim cards. As of now the nightmare is still going strong and calling tech support after a 45 minute wait resolved some issues. Hannity and Carr bloviate about this service but buyer beware- the operation is rag-tag.
Hello, Bill! We're so sorry to hear about the difficulties you experienced with activating your service. We sincerely apologize for the mix-up with your lines and the delay with the replacement SIM card. We understand how frustrating this has been and regret the inconvenience this has caused. We’d appreciate the opportunity to investigate this matter further. We’ll send a private message shortly to gather your account information. Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed June 2, 2025
International Calling is abysmal. Have to continue putting dollars into the account to make calls. Data is non existent through Pure Talk: One has to have WIFI on to use internet. Never had this issue with major carriers. This is the first time I have used an e-sim so I am not sure if that is part of the problem or not.
Hello, Jeff! We're sorry to hear you're experiencing issues with international calling and accessing data. We apologize for the inconvenience this has caused. Please follow the steps below:
iPhone1. Go to Settings > Airplane Mode > Switch to turn > Wait a few minutes > Switch to turn off. (Airplane Mode can also be turned on/off from the Control Center)
2. Connect to Wi-Fi and go to Settings > General > Software Update.
3. Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before.
Regarding international roaming, each of our standard plans includes roaming credit each month. Once this complimentary credit has been utilized, additional credit must be purchased by logging into your Account Portal and selecting the Add-ons tab. You may review the roaming rates by visiting our website at https://www.puretalk.com/international-roaming. -M.S.
Reviewed June 1, 2025
Here in Chicago their service is excellent. I've found their employees to be competent and friendly. Transferring to their service was easy and of course I enjoy their pricing. The giant firms, competitors, suffer from being too large. The left hand doesn't know what the right hand is doing.
Hi, Bob & Therese! It's fantastic to hear you're receiving excellent coverage and customer support while taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed June 1, 2025
I switched to Puretalk to get a free iPhone 14. I'd been having issues constantly being SIM hacked for years and never could get Verizon to take me seriously. Puretalk agents have at every occasion. They are good natured and competent. When I explain that I'm somehow being enrolled in MDM's against my will, they are concerned and do their absolute best to make the changes I require....
Every time so far! I've been with them 90 days and have called in over ten times due to circumstances unrelated to their service and am usually in an agitated frame of mind when I do so, Every time they more than meet expectations and when the call ends I'm am always in a much lighter/friendlier mood. They're taking the call serious while staying calm and reassuring me that they are there and on top of whatever my issue is that day means the world. They've got a customer for life with me! Provided the customer service isn't outsourced to Sri Lanka or Philly lmao. Been the best 90 days with any provider ever! Glenda was the rep I spoke to just a little while ago and her friendliness & competence was contagious!
Hi, Vincent! We're thrilled to hear our support agents provided you with an amazing customer service experience and helped you with your account! It's especially great to know our team was attentive and reassuring when discussing account security. Thank you for your feedback and for being a valued PureTalk customer. We truly appreciate your business! - A.M.
Reviewed June 1, 2025
I joined Pure Talk on the idea that an American Company would treat us better... NOT TRUE. It's more expensive, unless you choose low data then they slow your phone down to an unusable data speed! The BIG selling point is "Talk to American Customer Service!" Well... they are rude and unhelpful. I regret leaving T- Mobile after 21 years because I believed I would be helping a BETTER company. I WAS WRONG. As soon as my contract is up, I'M OUT!!
Hello, Adam! We are truly sorry to hear that your experience with PureTalk hasn't met your expectations. We understand it's frustrating when your data speed slows down. Once you hit your high-speed data limit, your speed is reduced to 256 kbps.
We want to make sure you have the best possible experience, and we sincerely apologize for any inconvenience this has caused.
Please don't hesitate to reach out to our Support Team. You can reach us via our Contact Form at https://www.puretalk.com/contact or through live chat on Facebook, Instagram, and X (Twitter).
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve. - A.M.
Reviewed May 30, 2025
We switched our mobile service to PureTalk and purchased two new phones from them. They provided excellent customer service in finding the best coverage for our needs, assisting in the transfer of data from the old to the new phones and with follow up questions. Definitely 5 star service!!
Hi, Charles! We're thrilled to know our customer support team provided you with a smooth transition! Delivering excellent support is incredibly important to us, and your feedback means a lot. Thank you for being a valued PureTalk customer – we truly appreciate your business! - A.M.
Reviewed May 30, 2025
Every time I am on the phone with someone, either they can't hear me or vice versa. When someone calls me and I pick up, the phone shows that it's picked up, but it keeps ringing. On the magical occasion that I can hear the other person on the other line, it only lasts for a couple minutes before one of us can't hear the other. I frequently drop calls in the middle of conversations. When people call me, it won't even ring, but it will go straight to voicemail, even when I have full service. When I try to call people, it won't ring, but will just be in limbo for 45 seconds until it hangs up, even with full bars. My phone will tell me I have no service when I have full bars. Receiving text messages are delayed by hours sometimes. Receiving voicemails are delayed by hours sometimes.
I called in and after troubleshooting, was told to go through insurance. Insurance said to go to Samsung. Samsung said to get it checked out, so I did. They tell me it's a Sim card issue. Puretalk sends me a Sim card and then THEY put the new Sim card to my husband's number!!!! So I get a new Sim and they tell me it will be expedited. It takes a week to get here and THE SAME THING is happening. I can't even call Puretalk to complain because my phone won't let me call. I very seriously regret switching to puretalk. What good is the cheaper plan if you can't use it??
Hello, Jacqueline! We're so sorry to hear you've been experiencing issues with our service. We sincerely apologize for the mix-up with your replacement SIM and for the trouble this has caused.
We're committed to getting this resolved for you. An agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
Please ensure your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed May 29, 2025
My internet don’t be working a lot of times and I only have 1 bar. I don’t like this service. I have to use my WiFi at home. In the image I sent you can see it’s only one bar as I’m typing this. I will not recommend nobody to use this service.
Hello, Conchetta! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed May 29, 2025
We started with Pure Talk a month ago and for the most part it has been good. We had some set up issues but the technical people were good to work with. The main issue we have is the less than 10 people in a group text, this is a deal breaker for us. We have multiple group texts with at least 14 people. It is very frustrating to get only some of the responses. We called tech 3 times before the last guy finally told us that Pure Talk is not capable of handling 10 or more people on a text group. For this reason, we are looking for a new carrier. Wish I would have known this before switching.
Hello, Amy! We understand how frustrating it can be to have limitations for group messaging. Unfortunately, we currently only support group messages of up to 10 recipients. We sincerely apologize for any inconvenience this may cause. Thank you for sharing your feedback. It is valuable and helps us continuously improve our service. - A.M.
Reviewed May 28, 2025
New service, two phones from ATT. Had good coverage for decades. Your new account work great for the first month, then lost good coverage. Your customer service is helpful but can’t fix the problem. ATT customers in my home have great coverage. Why don’t we good coverage. One bar and dropped calls. Please fix.
Mark
Hello, Mark! We understand your frustration with the service issues you're experiencing and sincerely apologize for the disruption.
We've checked your account and see that a troubleshooting ticket was submitted to our Technical Support team. They tried to reach you on May 24, 2025, but were unsuccessful.
We'll be sending you a private message shortly to get the best contact number and time to reach you so we can resolve this as quickly as possible.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed May 28, 2025
Worst customer service I have ever encountered. Left on hold for almost 50min and then the call drooped., Customer service got my order wrong and I had to pay for a plan I did not order. The customer service agents sent me to the wrong location to correct my account. After I spoke to the 7th agent, he identified that there had been some customer interaction but there was not enough information on the part of the previous customer service agent to credit my account and therefore I had to pay for the plan I did not sign up for.
Hello, Anthony! We are truly sorry to hear your PureTalk experience hasn't been what you expected. We sincerely apologize for the error with your order and any frustration this caused. Providing excellent customer service is incredibly important to us.
We've checked your account and confirmed your order was refunded on March 6, 2025. Additionally, we've applied a $5 credit to your account to cover the cost difference for your plan, which will be applied to your next bill.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.
Reviewed May 27, 2025
Since we changed to PureTalk we don't have the dropped calls we had with the previous providers. My husband travels across the state where there were many no service areas, we don't have them nor on my 32 mile to and from work daily. I listen to podcast so I use a lot of data. Plus we save more than $100.00 a month and receive better service.
Hi, Roz! It's fantastic to hear you're receiving excellent coverage and saving $100 a month with PureTalk! Thank you for sharing your feedback and for being such a valued customer. We truly appreciate your business! - A.M.
Reviewed May 27, 2025
Just got off the phone with their customer service—it was great to speak to an American, who was very helpful, answered my questions/was helpful and courteous, as well as appreciative of my being a PureTalk customer.
Hi, Joylynn! We're so glad to hear you had an excellent customer service experience! That's always our top priority. Thanks for sharing your feedback and for being such a valued PureTalk customer. We really appreciate your business! - A.M.
Reviewed May 24, 2025
Getting everything started was a hassle. A SIM card wasn’t sent and then I had to buy another SIM card, which I honestly don’t think I should have had to do, was a pain in the butt. Once the service was finally started, it was fine. But it has hindered me from even expressing that I even use PureTalk because the set up was not as easy and seamless as it should have been.
Hello, Kelly! We're so sorry you had trouble getting your service started. We sincerely apologize for the mix-up with your SIM card order and any inconvenience it caused.
Please don't hesitate to reach out if you have any questions or concerns. You can connect with our Support Team through our Contact Form at https://www.puretalk.com/contact, or for live chat, find us on Facebook, Instagram, and X (Twitter).
Your feedback is important to us, and we appreciate you bringing this to our attention. It helps us improve the PureTalk experience. - A.M.
Reviewed May 24, 2025
I am very satisfied with PureTalk. I am glad I made the switch from Straight Talk. There seems to be a dead spot near my house. My phone drops the signal and takes a wait before it it picks up the cell tower signal. But other than that I have no complaints.
Hi, Rachel! We're happy to hear you're enjoying our service! To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 24, 2025
Can someone in management please call me? I am still being billed from an account that was supposed to be closed 2 or 3 months ago. You risk losing me as a customer if this isn't cleared up ASAP. Last time I called a month ago, they said it was cleared up and I would receive a refund in 5 business days. No such refund occurred and I was billed again today! Lets get this fixed!
Hello, Donald! We're so sorry to hear about the issue with your canceled account and the pending refund. That's definitely not the experience we want you to have.
We'd be glad to have a member of our leadership team reach out to you directly to help resolve this. We'll send you a private message shortly to get the best contact number and a convenient time to reach you.
Thanks for bringing this to our attention. Your feedback is really important and helps us improve the PureTalk experience. - A.M.
Reviewed May 23, 2025
PureTalk is completely incompetent. I called two weeks ago to ask if I could add my son to our plan by purchasing an Apple Watch for him. For those that don't know, Apple has the option to set up a watch for a child who does not have a phone so they can get their own phone number, call their parent and others as needed, but the parent still has full control on who is able to contact the child, content the child is exposed to, etc. I was told that yes, I could purchase an Apple Watch and set it up for my son through PureTalk's network this call took about 30 minutes, not bad, but keep reading.
I purchased an Apple Watch from PureTalk's website. When I called to set it up, the person I talked to was very confused and did not know that Apple Watches could be set up for children and have a separate number. She acted like I was an idiot. It took me guiding her to the Apple website and about an hour of hold time before she understood that I did know what I was talking about, only to be told that PureTalk can not offer this service, even though I called to verify before purchase and was told that they do. (If you're interested, search "Apple Watch for Kids" and scroll to the bottom of the Apple website. There is a list of carriers who do allow you to set up an Apple Watch this way for your kids, PureTalk is NOT one of them.)
I asked my husband if he would like to keep the watch rather than me having to go through the hassle of returning it, he said yes. It did not pair correctly with his iPhone (also purchased through PureTalk prior to all this), and though I paid for the $10 plan TWICE it still would not connect. I did get a refund after calling (and spending another 20-30 minutes on the phone) and was assured the cell service on the watch would start to work soon. Spoiler alert: it did not.
The next day I spent TWO HOURS on the phone with tech support to get the watch to work, I got charged and (hopefully) refunded more times than I can count for the $10/month service plan. It finally started working (the guy in tech support was very helpful and patient, so I can't say anything negative about him, it's just their crappy system that wasn't working).
Four days later, I received an email saying that I had an order out for delivery from PureTalk. I thought it might be a fluke in the system and didn't expect to receive anything... until FedEx showed up with another Apple Watch. I am not dishonest, so I called them to let them know what was going on (my first mistake, good deeds never go unpunished, or so I've heard). First, they said they had charged me twice because I ordered 2 watches, but I told them my bank statement only had one charge. Then they couldn't find anything and were confused. Then I got hung up on after about 30 minutes. So I called back and talked to someone else.
After another hour they said that I set up the wrong Apple Watch to my husband's phone. The one I received second was the correct one, and I had to set it up AGAIN. My husband wasn't home, so I couldn't do it. At this point, I'm tired of all of this so asked if I could just keep the watch at a discount due to all the trouble and the fact that it was their mistake, but was told no. If I want to keep it, I have to pay full price. Keep in mind, at this point, my husband has been wearing the "wrong" watch for a week now. The one he has been wearing (and sweating in... gross) is the one they want me to send back. I'm sure they will sell it as "new" because they have no options for used ones, but it's not new. So if you buy an Apple Watch from them, you can pay full price for my husband's sweaty used one, fully believing it's brand new, I guess. I 100% could have just not said a word, kept the watch and they would have never known. But that's wrong.
So let's recap. At this point in the game I have spent a total of almost 6 hours on the phone with PureTalk about this stupid Apple Watch that I ordered from them, that wouldn't work for the original purpose I was told it would, then was difficult to get to work with their system on two devices purchased from them, then they messed up, sent me two and I have to spend probably another 2 hours on the phone with them to get the other one set up, not to mention I have to spend the time, energy, and car gas to take the one my husband has been wearing for a week to a drop off location or they'll charge me for it, even though they obviously didn't miss it too much and didn't even know until I told them.
I didn't ask for it for free (though I totally could have had it for free) I just asked if they would let me buy it at a discount due to all of the hassle they have caused, (about $50 off is all and I'd be giving them $10 more a month with a plan!) but no. I'm looking at other providers; this is ridiculous. Yep PureTalk, you lost a customer you've had for over 5 years, who never missed a payment for $50.
Hello, Stacy! We're so disappointed to hear about the trouble you've had with your recent Apple Watch purchase. We understand how frustrating it is to receive incorrect information, and we sincerely apologize for the miscommunication regarding our watch service and the mix-up with your order.
Currently, we do not support the Family Setup feature for Apple Watches. To use our service, Apple Watches must be paired with an existing line on your PureTalk account.
We've looked into your account and confirmed that a secondary Apple Watch (with IMEI ending in 8134) was sent to you by mistake. Please return this watch to:PureTalk
Returns Department
11100 Alcovy Road
Covington, GA 30014
We're committed to making this right. We've applied a $55 credit to your account in addition to the $20 credit you've already received for the inconvenience this has caused.
To ensure your correct watch is set up smoothly with your husband's line, we'd like to have a dedicated Technical Support agent contact you directly. We'll send you a private message shortly to find the best time and phone number to reach you.
Thank you for bringing this to our attention. Your feedback is truly valuable as it helps us continuously improve our service. - A.M.
Reviewed May 22, 2025
I am happy with placing my order and the service on the plan. Customer Service representatives are polite and knowledgeable. The change from my former carrier, "brand X", went pretty smooth. Everything was delivered as promised. As a retired veteran, I am pleased with my decision to move to PureTalk.
Hi, Michael! That's fantastic to hear you've had a smooth transition to PureTalk and are enjoying our service! We truly appreciate you being a customer.
As a veteran, you're eligible for our 15% Military Discount. It's our way of saying thank you for your service to our country. You can learn more about how to apply the discount by visiting https://www.puretalk.com/military-discount-plans.
Thank you again for your service and for choosing PureTalk! - A.M.
Reviewed May 21, 2025
Using Pure Talk has proven to be a seamless transition from prior provider. The clarity on phone calls is awesome, whether on Wi-Fi or mobile. Haven't had any issues of dropped calls or feedback. Features have proven to be user friendly and updates are easy. I would highly recommend Pure Talk to friends and family. Thank you! 😊
Hi, Joyce! We're thrilled to hear you're enjoying our service and receiving excellent coverage! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 21, 2025
I needed help setting up my visual voicemail. I initially requested help online which resulted in me getting an email with a pleasant response along with a ticket number and a phone number for tech support. I called tech support, spoke with a live person who spoke English as a first language and in a few short minutes my issue was resolved. It was a super wonderful non-stressful experience. Thank you!!!
Hi, Reiner! We're so glad our Technical Support team was able to provide you with an excellent customer experience and get your visual voicemail set up quickly. Thank you for sharing your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 21, 2025
When I am connected to WiFi I have no problems with the service, works great and smooth. Lately when I have been traveling there have been issues with pulling up Google and maps. Sometimes I am unable to retrieve any results from any website. This has become an issue for me. Makes it hard to find places near you and use direction. Streaming music has been good for me so far. Most times when traveling I am not streaming music and needing GPS systems. Would like for this to be resolved. Overall I like the cost compared to other big name providers.
Hi, Jessica! We're sorry to hear you're having trouble accessing data on Maps and other Google apps. We know how frustrating service disruptions can be, and we sincerely apologize for the inconvenience.
We recommend ensuring your phone has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
If the issue continues, please don't hesitate to contact our Technical Support team at 770-818-3918. They will be happy to provide additional troubleshooting steps.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed May 21, 2025
I am satisfied with PureTalk service. I hate this phone. In addition to being extremely slow, its function is inferior to every phone I've had over the past decade! I am stuck with it now and will try to live with it. Why offer a substandard phone as an inducement to PureTalk enrollment??
Hello, Carole! We're sorry to hear you're experiencing issues with your phone. To help optimize performance, please ensure your phone has the latest software and carrier updates. You can check for these updates in your phone's Settings menu under Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
If the issue persists, please don't hesitate to contact our Technical Support team at 770-818-3918. They'll be happy to provide more troubleshooting assistance.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Updated review: June 19, 2025
The situation has been addressed and all is great, now!!
Original Review: May 21, 2025
Twice now, I have spoken with Customer Service and I have sent my documentation to demonstrate the facts that I qualify for both the military discount and for a tax exemption. Sadly, PureTalk has failed to follow up by either responding or by including the discount and the tax exemption. I do enjoy using the service but I am very disappointed in the customer service response to my requests.
Hello, Charles! We've confirmed that your Military Discount was successfully applied to your account on February 14, 2025, and you'll see this reflected on your monthly invoices. You can access your invoices anytime by logging into your portal at https://www.puretalk.com/account/login and navigating to the Billing tab.
We haven't yet received your tax exemption form. To ensure it's processed promptly, please send a copy via email to info@puretalk.com. Once we receive it, we'll forward it to the appropriate department.
Thank you for your feedback; it's invaluable as we continuously strive to enhance the PureTalk experience. - A.M.
Reviewed May 20, 2025
We have had nothing but trouble trying to transfer from T-Mobile to PureTalk. Long phone calls with PureTalk to complete the transfer but now 3 weeks in and still not successful! Stay with your carrier unless you are extremely patient!
Hello, Mary! We're so sorry to hear about the trouble you've had transferring your service. We understand how frustrating delays can be, and we sincerely apologize for the inconvenience.
We would appreciate the opportunity to investigate this matter. We'll send you a private message shortly to get your account details.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed May 19, 2025
I switched from Verizon and really like the much much lower cost but am frustrated with the decreased cell service. Evidently PureTalk uses different towers than Verizon (T-Mobile I think) and does not have great service in my area of SE Minnesota. The cost was 1/3 but the reception is poor in valleys and low lying areas.
Hello, Guy! While we're happy to hear you're saving with PureTalk, we're sorry your coverage hasn't been what you expected. We operate off of AT&T's GSM network and towers. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed May 18, 2025
Swapping over from verizon was nothing like your advertisements. The process instructions received from PureTalk were poor at best. Also, still unable to get visual voice messages. The ability to not see and delete voice messages is a step backwards.
Hello, Leslie! We're sorry to hear you experienced difficulties during your transition to PureTalk. Our goal is to make switching easy, and we regret that we didn't deliver on that promise for you.
We've enabled visual voicemail for both lines on your account. Please restart your phones and test the feature. Please note that while visual voicemail is fully supported on iPhone 6S and later, its functionality on Android devices can differ.
If you have any further questions or need assistance, please don't hesitate to contact our Support Team. You can reach us via our Contact Form at https://www.puretalk.com/contact or through live chat on our social media channels (Facebook, Instagram, X). Alternatively, you can dial 611 from your PureTalk device or call 1-877-820-7873.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed May 16, 2025
I moved to PureTalk because it isn't some giant left-wing corporation. They also let me speak to a live human faster than most. They also hire and support veterans. Those are the pluses; here are the minuses: They partner with AT&T for coverage. I left AT&T for Verizon because AT&T's coverage in my area is usually horrible, while Verizon's was great. Now I'm back to horrible. Voice is usually fine, but data coverage can be effectively zero, e.g. last week when it didn't work at all for the ENTIRE week. They claim to offer VisualVoicemail, but if you dig, you realize that's only guaranteed to work on an iPhone; Android users' mileage may vary. My dad and I are among the variances. It absolutely doesn't work, and I've called twice about it. Tech support confirmed we're just out of luck.
They don't offer rollover data. C'mon! Two weeks ago, I noticed I was getting close to my data limit, so went on the website to buy another Gigabyte. My money is missing from my bank account, but I never got an emailed or texted receipt, and don't see any history of my purchase reflected on their website. I was close to the end of the billing cycle, though, and already they DON'T ROLLOVER DATA, so I didn't bother contacting the company. Still, as far as I'm concerned, PureTalk owes me $10.
They don't combine all data into one. This is another reason I left AT&T for Verizon - AT&T distinguishes between hotspot data and any other kind. So does PureTalk. WHY? Data is data, and it shouldn't make any difference to nor be any business of my carrier how I want to use it. Ultimately, I go back to the primary positive - PureTalk isn't a left-wing, America-hating company, and I genuinely WANT them to succeed. But there is a LOT of room for improvement.
Hello, Don! We completely understand your frustrations with our service and are so sorry to hear we have not met your expectations.
Coverage may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause. To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update. Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
While we don't roll over any unused data, customers can adjust their service plans at any time to fit their needs. You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to change your service plan.
We have checked your account and confirmed a 2GB Cellular Data Top Up was purchased and added to your line ending 3289 on 04/30/25. The transaction can be seen under the Billing tab of your portal.
Thank you for bringing these concerns to our attention. Your feedback is incredibly valuable as it helps us identify areas where we can enhance our service and provide a better experience for all our customers. - A.M.
Reviewed May 16, 2025
So happy with a customer service issue, that was resolved easily! Live person who was very nice and patient as we worked through my issue! 100000% recommend! Thanks Brianna! You are a wonderful asset to PureTalk!!
Hi, Julie! It's wonderful to hear that Brianna provided an amazing customer service experience! We're thrilled to know she went above and beyond. We love celebrating our top agents and will make sure to share your feedback with her and our leadership team.
Thank you for taking the time to let us know, and for being such a valued PureTalk customer. We truly appreciate your business! - A.M.
Reviewed May 15, 2025
Very pleased with the price and the service. So glad I found you. My tax preparer told me about you quite a while ago and I finally realized the money I was throwing away with my old supplier. Still telling others of your get price and service. Another satisfied customer. Thank you again.
Hi, Love! We're thrilled to hear you're enjoying your service and our affordable prices! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 15, 2025
I switched from Verizon to Pure Talk because of the monthly bills. However, the cell coverage is very poor. I literally have to put my phone at my office window to receive or make a call. I'm thinking of switching if something doesn't change. As a business person I can not have dropped/missed calls or have issues hearing my customers. Very very very poor cell service.
Hello, Douglas! We understand your frustration with the service issues you're experiencing. Outdoor coverage can differ from indoor coverage and may be affected by factors like local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
We're committed to resolving your issue, and a Technical Support agent will be reaching out to you to provide further assistance. In the meantime, we’d like to try some troubleshooting steps.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Reviewed May 14, 2025
The deal was good, my company reimbursees me most of it, takes great pictures. Must admit I had a slew of calls from last owner and spam, I guess because of the last owner of phone number. Took a while to settle down. I can't complain at all for $57.00 per month.
Hi, Michael! We're happy to hear you're enjoying our service! If you are still receiving unwanted calls, we recommend blocking any unknown callers through your phone's call settings. You may also download a third-party call-blocking app and register your number on the Do Not Call list at https://www.donotcall.gov/. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 13, 2025
The customer support is awesome! And so far, we have had absolutely no problem with coverage and data. We are so glad we switched to PureTalk for our phone service needs and our mobile data plan. Not only is it less expensive than Verizon, any time we have needed support, it was easy to get.
Hi, Garry! It's wonderful to know you're experiencing excellent coverage and customer support while saving on your monthly bill. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed May 13, 2025
We've been AirTouch/Verizon customers (former employees) for over 30 years. Transition to Pure Talk was easy, the reps were very polite, knowledgeable and helpful in completing process, however, we are very old school and not happy that we have no choice in how we pay for service. Don't like being forced into a digital process, otherwise very happy with service and cost. Would really like to see PAID invoices on the website, monies that are being auto deducted should show as being credited...not as Balance Due statements.
Hello, Thomas and Deborah! While we appreciate your positive feedback regarding our service and customer support, we understand the need for more diverse payment options. For customers who choose not to enroll in Autopay, we offer the option to submit payments via check to PO Box 2840, Covington, GA 30015. Please be advised that a $5.00 transaction fee will be applied to all payments made outside of our automated system. Checks received after the payment due date will be applied to the subsequent month's balance, and the current balance will remain payable. We value your feedback, as it is instrumental in our ongoing efforts to enhance the PureTalk experience. - A.M.
Reviewed May 13, 2025
Been a customer for a couple of years with zero issues. Highly recommended! Saved us a lot of money and never regretted our decision to switch providers. Trusted and reliable customer support as well.
Hi, Thomas! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 12, 2025
Ok I don't leave feedback reviews ever. This time is different. My experience has been uneventful. I don't interact with customer service, because there hasn't been a need to. And I think that's the point. I can't tell a single difference with the quality of service with what I have now and what I did with Verizon. I felt they were an excellent service because I never had to think about service. So My feelings are that PureTalk is as good at not having you think about service as Verizon is but at more than half the cost.
Hi, August! We're thrilled to hear you're experiencing uninterrupted service at a significantly reduced cost compared to your previous provider. Should you need any assistance, we are here to help! Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, and X (Twitter) for live chat. You may also contact our Customer Service department by dialing 611 from your PureTalk phone or 1-877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 11, 2025
I’ve had nothing but great experiences with the customer service team at PureTalk. My latest interaction with Lakesha (I hope I spelled her name correctly) was excellent. She answered all of my questions business and with our personal conversation. I couldn’t be happier with my service. Thank you.
Hi, Joel! Thank you for sharing your positive experience with Lekeisha! We are pleased to hear that she provided you with excellent customer service. Your feedback is valuable, and we will be sure it is shared with Lekeisha and our leadership team in recognition of her performance. Thank you for choosing PureTalk! We truly appreciate your business! - A.M.
Reviewed May 11, 2025
We both like PureTalk very much now after 4 months or so (we enrolled with 2 Android phones of our own and our own numbers), also we like the cost savings after 25+ years with Verizon - that's great!! The odd PureTalk voicemail system seems to be rather clumsy tho, and the website assistance isn't much help with much of anything - growing pains I suppose with a young company.
Hello, Brian! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! We offer visual voicemail, but can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee it will function for all Android devices. To enable this feature, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.
Reviewed May 9, 2025
Pure Talk offer's great plans and service. I was ready to move up to an iPhone 16 and had heard about Pure Talk for years on the radio ad. Their plans are reasonably priced and it was easy to keep my same phone number. I learned that if I did not want the warranty that is offered, I had to own the phone with no discounts attached. That is worth it to me in the long run.
Hi, William! We're happy to hear you had a smooth transition to PureTalk and that you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com