PureTalk
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About PureTalk
PureTalk offers nationwide coverage with no contracts and no hidden fees. We make the process of switching as simple as it can get. No need to buy a new phone or get a new number; with PureTalk, you can keep both! Our customer service team is located in the US & is ready to help you at any time. Contact us today to learn more about plans available and how you can switch & start saving!
Pros & Cons
Pros
- Affordable plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
Cons
- Service lags once data caps
- Does not operate its own network
Bottom Line
Pure Talk provides cellphone coverage at an affordable price and a variety of discounts. The company offers and services designed for older adults with no hidden fees.
PureTalk Reviews
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Reviewed Sept. 15, 2023
I'm an OTR Truck Driver, great cell service is extremely important! I've tried all other major cell companies with Verizon being top for me, until I tried Pure Talk!!! There were spots in Wyoming that I would lose service with Verizon, but with Pure Talk, I can travel through the entire state of Wyoming without ever losing service! Also, I do not drop calls when I cross state lines!!
Customer service is incredible!! I can ALWAYS understand what CS Rep is saying!! With all the other companies you sit on hold forever to only get a CS Rep that you can not understand!! I do not miss that @ all!! CS Rep always helps and I'm completely satisfied with the help I've received! Not once have I thought about leaving!! Pricing cannot be beat either!! Great phone selection, pricing, all with exceptional cell reception and customer service!! Give Pure Talk a try, you will not regret it!! TYSM for reading my review!
Hi there, Rachel! We’re delighted to hear you’re enjoying your PureTalk service while traveling across the country and experiencing excellent assistance from our US-based Customer Service team. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 14, 2023
I have been very happy with my switch to PureTalk. Living in rural Texas, I get better coverage; have had no trouble using my device as a hotspot; and most-definitely feel I am getting more bang for my buck. I made the switch based on the recommendation of radio talk show host Mark ** -- the biggest draws being that PureTalk is veteran-owned, and that their customer service reps are U.S.-based.
Wow, Nicolle! We're overjoyed you’re receiving great reception and saving money since switching to PureTalk! Having a US-based Customer Service team is something we pride ourselves on, and we’re delighted to hear that you’ve had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 13, 2023
When you bill us for service, please send a bill that can be printed or downloaded or both. Otherwise we are fully happy with the service PureTalk has provided for us! It has been equivalent to the Verizon accounts we had previously which we considered to be the Cadillac of phone service! There's a new Cadillac in town!
Fantastic, William! We're elated to hear that you are enjoying the PureTalk service! Regarding the billing suggestion, we are excited to let you know that we have the option for you to download or print invoices! Invoices can be found online at www.puretalk.com and by logging into your Account Portal. Once you have logged in, select the ‘Billing’ tab and scroll down to ‘Transactions’ to view invoices. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 12, 2023
Switched to PureTalk from AT&T and don't notice any differences in the coverage at all. Everything seems the same, but at less cost, and right after switching over, PureTalk raised our monthly data usage without raising our rates! Now we're looking to upgrade our phones and plan on purchasing them from PureTalk in the near future.
Hi Paul! We're delighted to hear about the excellent coverage you are getting with PureTalk and the savings you’re receiving by making the switch! We're excited to hear that you are enjoying your monthly data plan and your plan to upgrade your devices. You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 11, 2023
I have enjoyed your service very much so far and use it knowing that PureTalk doesn’t donate to Democrat politicians or woke causes that would undermine our freedoms. Speech and religion are being attacked more and more each day. Thank you for providing excellent service at much more affordable prices. I have recommended PureTalk to my children and friends.
Hi Johnny! We're delighted to hear about your great experience with PureTalk and the savings you’re receiving by making the switch! You can save even more with a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 11, 2023
We had been hearing great things about Puretalk and wanted to switch. After patiently waiting for our expensive Verizon contract to end we switched both of our phones to Puretalk a few months ago. The transfer process was easy, the service has been great, the lower bill is even better, and knowing that the company values what we do is priceless!
Wow, Lori! We're excited to hear you’re enjoying PureTalk service, prices, and our company values! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 8, 2023
While I looked forward to having this service, I am very disappointed. Firstly my Samsung phone wasn't sufficient. I had the phone for a two month period so, I didn't want to upgrade. On June 25th I went back to my previous carrier, and I spoke to Pure Talk and canceled their service. Here it is September and I am still being charged for a service I haven't had since June. No! I will never recommend that service to anyone!
Hello, Linda! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that you contacted Customer Service on 06/25/23 to disconnect your line ending 8112. However, your line ending 0117 remained active in our system. We have confirmed this line was disconnected on 09/06/23, and your PureTalk account has been canceled. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 7, 2023
Things went as expected in setting up my 3 phones. The performance since then has also been good. I live in the country and the cell service was a little iffy with my last carrier, but so far I have not had any trouble with PureTalk. We did have one phone that needed to be upgraded to work, but that phone was quite old.
Hi, Brian! We're thrilled to hear that you are enjoying your PureTalk service and receiving great reception since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 6, 2023
I am disappointed with the cellular coverage I get from your service. I can set at my desk at work, same place and go from 1 bar to 3 bars all day. Usually wot one bar, which makes it almost impossible to communicate and access the internet. It is a constant problem also as I trace around the general area. Overall very disappointed in my signal strength.
Hello, Curt! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 5, 2023
We jumped to PureTalk from Verizon (supposedly the best carrier in our region) with excellent results. Excellent service and much lower price for the same service we had been receiving. We are very happy to be with PureTalk! The transfer process was a breeze, with great customer service. Thank you!
Hello, James! We're delighted you received excellent assistance during your initial setup and saved money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 1, 2023
I am consistently having problems with calls being dropped to my daughter who has a Google Pixel phone. Is this common? I am a senior and worry if I ever needed to communicate with my daughter I wouldn't be able to. She lives in Raleigh about 30 minutes fom me. I have an iPhone. Otherwise as I travel across the state I have not had connection issues.
Hello, Jane! We're sorry to hear that calls to your daughter's Google Pixel are dropping. Please accept our apologies for the inconvenience this has caused. Calls usually drop due to poor signal on the caller or the receiver's end. For optimal performance, please ensure your device is using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Then, reset the network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. After this is complete, restart your device and test service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 1, 2023
When we are not on our home wifi, messages to groups will not go out and we cannot download messages. Sitting at home we cannot receive phone calls or send messages. Phone message is no service at this time. Our phones have been reset several times by Pure Talk. If we get on a friend's wifi we have to turn our phones off and on to reconnect successfully to our home wifi.
Oh no, Serena! We're sorry to hear you're experiencing service issues. Please accept our apologies for the inconvenience this has caused. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 1, 2023
The phone we bought works well. However, the speed of the LTE, 4G, 5G service is very very slow. My husband is very dissatisfied. We’re considering paying off the phone completely and switching back to Verizon.
Hi, Mylora! We're sorry to hear that you're experiencing slow data speeds. We understand how frustrating this can be, and we apologize for any inconvenience this has caused. We're committed to resolving your issue and would like to try some troubleshooting steps. Please be sure your device is using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Then, reset the network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. After this is complete, restart your device and test the service. You may toggle off features on your device that can reduce your data speed, such as Background App Refresh, automatic app updates, and Low Data Mode, through the Settings menu. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 1, 2023
With my old wireless provider it would often be the case that I'd have no cell service at all. That problem is gone since I switched to Puretalk. And my bill was cut almost in half. Love the new Samsung phones and the customer service people have been incredibly helpful and pleasant to talk to.
Thank you for making the switch to PureTalk, Gwen! We're thrilled to hear that you're enjoying your PureTalk service and saving money on your monthly service bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Sept. 1, 2023
I really like the clarity when I take or make calls from the other party. Pure Talk is a great company with the customers in mind. I find that the price and quality of Pure Talk is great. Great, great, great company. The customer care is great and when I have a question the customer care team have answers that are easy to understand and will help explain if I do not understand.
Hello, Theresa! It's fantastic to know you're receiving great call quality and our support team provided an excellent customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 30, 2023
So far so good. Except for a glitch a few days ago with service to my OnePlus7 Pro phone, the text, talk, and hotspot are working well after resetting some settings, which was annoying. Can't beat the price for quality especially for first responders. Keep up the good work! Go!
Hi there, Ed! We're delighted to hear that you are enjoying your PureTalk service. We're so glad to hear the service issues you experienced have been resolved. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 30, 2023
So far, I have nothing but good things to say about Pure Talk. I'm liking the price and the coverage. Even with the military discount that T-Mobile was giving me, they still couldn't beat Pure Talk's pricing and coverage. I'm glad to be a part of the Pure Talk circle.
Troy
Hi there, Troy! We want to welcome you to the PureTalk Family. We're pleased you’re enjoying your PureTalk service and saving money by switching! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 30, 2023
Since moving from Verizon to Pure Talk I have not had any dropped calls, with Verizon I would have around one a month. I am also able to get a good signal in my office where everyone else has to rely on the WiFi. I am also able to get 5G+ and 5G but when I was with Verizon it would drop to 4G or LTE. I would recommend Pure Talk to others if they want to reduce their cell bill and maintain great coverage.
Thank you for switching to PureTalk, Shawn! It’s fantastic to hear you’re enjoying your service and your coverage has improved. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 30, 2023
Discounts on phones purchased via Pure Talk should not be tied to the plan chosen. Overall rates are a bit high. More information should be included online. Car chargers & ac adapters & cables should be included with phone purchases. $9.99 for shipping is twice what it should be. Customer service/sales reps should call back quickly if connection is lost.
Hello Wade! We truly appreciate you taking the time to provide your feedback, as we’re always working to improve the PureTalk experience. We will be sure to forward your suggestions to our leadership team. Thank you for being a valued PureTalk customer!
Reviewed Aug. 28, 2023
Needed a way to reduce my cell phone cost, but keep the same service. PureTalk is the way to go! Quitting my old carrier wasn't that easy, but starting service with Puretalk was simple and easy. I did the switchover completely from the comfort of my own home. I would highly recommend this to anyone looking to do the same. Will be moving my family over to Puretalk once their contracts are up.
Hi there, Rodney! We appreciate your positive feedback! It’s great to hear you are saving money by switching to PureTalk. Once you have two active lines of service, you will begin receiving our 10% Multi-Line Discount! Be sure to let your friends and family know about our superb service and value, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 27, 2023
The agent helped me resolve a problem with my sim card, thank you! Five star rating for this experience. I appreciate PureTalk, they don't leave you waiting on the phone for hours like some companies.
Hi there, Patricia! We're thrilled to hear our support agent resolved your SIM card issue and provided an excellent customer experience. We love recognizing our top-performing agents and want to share your review with the agent who assisted you. Please provide us with the mobile phone number and email address associated with your PureTalk account. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 26, 2023
Your service has been as good as my previous AT&T service. But I have an iPhone and my test message bubbles should be blue but they are turning up green on some other iPhone user accounts. I understand when the other users on Android products will be green but why green when messages to another iPhone account. One such example is a husband and wife on the same Verizon account, her message bubbles are blue sometimes and green sometime. His is always green message bubbles. They both have iPhones. My brother is on Verizon with an iPhone and I get blue bubbles and green bubbles other messages.
Hello, Richard! We're happy to hear you're enjoying your PureTalk service. If you are messaging other iPhone users, the message bubble will be blue as your devices will use iMessage. If the bubble is green, there could be an issue with the iMessage feature on your or the recipient's end. We recommend toggling Airplane Mode on and off and checking for software updates by connecting to Wi-Fi and going to Settings > General > Software Update. Then, you may toggle iMessage off and on by going to Settings > Messages > iMessage. If the issue continues, reset the network settings by going to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings you've used before. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 26, 2023
Had to call to get the voicemail fixed on the phone. We were not able to get the voicemail set up. People would tell us that it wasn't set up even though we tried a couple different ways. I called in to get some assistance in that and corrected. It now works. It still says to dial pound 86. Not sure why but it works.
Hello, James! We're thrilled to hear our support team was able to assist you and resolve your voicemail issue. If you have additional questions or concerns, please let us know. Our Support Team is available through our contact form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 25, 2023
Love using Puretalk. Was a customer of AT&T for a very long time and was reluctant to drop and go somewhere else. Started paying WAY too much for my service, especially when I owned the phone and was supposedly receiving a discount. Plus, my old phone was ready to bite the dust and I was unsure of what I wanted. Puretalk made everything easy, has friendly customer service, and had a better deal with service and buying a new phone. The transition was smooth and for only a few apps that I had to reconnect with on the new phone, there was no problems switching info over and I got to keep my old number! Thank you Puretalk.
Thank you for making the switch to PureTalk, Lindsey! It’s fantastic to hear you’re enjoying your service and had a seamless transition. Providing an optimal customer experience is our top priority, and we're glad to know our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 24, 2023
I decided to switch to PureTalk to support an American company that is more in line with my values. The switch was very easy and the plans are very affordable. I have no problems with service at my home, and I live in a densely wooded area. Very happy I made the switch!
Hi There! Sarah! Having a US-based Customer Service team is something we pride ourselves on. We’re delighted to hear that you are receiving excellent service and saving money on your monthly bill by making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 23, 2023
The people I have talked to have been very helpful and professional. My complaint is the coverage. We had Verizon before and the coverage was much better. Where we are located we are considering returning to Verizon. Had AT&T years ago, long years ago, and thought maybe their coverage had gotten better but it has not. Would like to say because their customer service so far has been the best!
Hello, Tina! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by going to Settings > Software update. Then, you may reset the network settings by following the instructions on our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2023
The cell service sucks and the phone I paid for doesn't have near enough storage. I am not satisfied with the change. I should have stayed with Verizon as the coverage was a tad better. I would hope both myself and my wife made the change and there are times when she can't get service for hours!
Oh no, Thomas! We're sorry to hear you’re experiencing issues with service. Please accept our apologies for the inconvenience this has caused. We're committed to resolving this matter, and an agent will be reaching out to you shortly to provide further assistance. In the meantime, we’d like to try some troubleshooting steps. Connect to Wi-Fi and go to Settings > System or Software update > Check for updates to check if updates are available. Next, go to Settings > System or General Management > Advanced > Reset options > Reset network settings. Then, go to www.puretalk.com/data and follow the instructions to update your APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2023
For the most part I am happy with my experience, the only issue we are having is with Coverage. We had AT&T prior to PureTalk and almost never had an issue with coverage. The reason I switched to PureTalk was to lower my cell phone Bill and because they used AT&T cell towers for coverage and claimed it was the same, but we keep finding dead zones or poor reception that was not there before. Hopefully PureTalk coverage will continue to get better or let me know if upgrading to a newer cell phone would help with coverage. Thank you.
Hello, William! We regret to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device uses the latest software update by connecting to Wi-Fi and going to Settings > Software update. You may also need to reset your network settings. For instructions, you may visit our website at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 21, 2023
When transferring to Puretalk from Tracfone your customer support people were amazing. It was a disaster dealing with tracfone. Puretalk customer service saved me. It is fantastic talking to a human! No issues with coverage either, same service as we had before. Fast shipping on SIM card and phone. What more could I ask for?
Thank you for making the switch to PureTalk, Vance! It's wonderful to hear that our support team was able to assist you and provide an excellent customer service experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Aug. 21, 2023
I am an older senior who is going through a divorce and am looking for a new phone plan and service. I heard about PureTalk from a friend who uses it and is very satisfied. I do not know about these types of plans and called to see if I understood the process and needed a lot of questions answered. This is where Dormecia comes in. She answered all of my questions with kindness and knowledge even when it had to be repeated several times. Dormecia is an asset to your company, very friendly, proficient at her job and a true delight to talk to. She was very patient with my lack of understanding and explained things very well to this non-techie 75 year old. Thank you for your kindness and you made a stressful situation much less than I thought it would be.
Hello, Collette! We're delighted to hear about the incredible assistance Dormecia provided! Your feedback is so important to us, and we have shared your experience with our leadership team as we love recognizing our agents who go above and beyond. Thank you for making the switch and for being a valued PureTalk customer! We truly appreciate your business!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com