PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,911,652 reviews on ConsumerAffairs are verified.
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- 4,911,652 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 13, 2026
Overall good but 2 days with no access to your website while you do maintenance? Not acceptable. I needed to top off my data and had no way to do so. Better communication when such things are scheduled would be nice. Please do better.
Hello, Dennis! We sincerely apologize for the recent internal system issues. We completely understand your frustration and truly regret the inconvenience this caused you.
If you need further assistance with your account, please don't hesitate to reach out. You can call our Customer Service team by dialing 611 from your PureTalk device or directly at (877) 820-7873.
Thank you for sharing your feedback—it helps us continually improve the PureTalk experience. - A.M.
Reviewed May 10, 2026
Always friendly and helpful when I call for customer service support! There has never been a time where a customer service agent has not helped resolve an issue. I like talking to a live agent for help.
Hi, Darin! We’re so glad to hear that our team has been taking great care of you! Providing excellent service is what we strive for, so your feedback really means a lot. Thank you for being part of the PureTalk family—we truly appreciate your support! - A.M.
Reviewed May 10, 2026
When my previous carrier was going increase my rate, I checked out PureTalk after hearing about them on Mike Rowe's podcast. Switching was a great decision! I've had wonderful customer service with a live human! Every person I have spoken to has been patient, kind, and in the United States. I had a lot of questions before switching and when I was locked out of my phone, they walked me through working with my previous carrier to rectify that situation. I recommend PureTalk to anyone who brings up the topic of cell service.
Hi, Lori! We are so happy to hear you’re enjoying the service and getting the support you deserve! Your satisfaction is exactly why we do what we do.
As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 9, 2026
All I can say at this time is, so far so good. No problems, coverage everywhere. No complications with anything. Certainly much better than Tracfone. Considered changing to Pure Talk after seeing the Mike Rowe commercials on TV. He's trustworthy.
Hello Frederick! Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your PureTalk service and experiencing reliable coverage. We truly appreciate your business and are proud to have you as a valued customer. -M.S.
Reviewed May 9, 2026
Every once in a while there's a great company you don't mind recommending to family and friends. This is it....
Hi, Ron! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed May 8, 2026
I'm never disappointed in anything I receive or purchase or anyone I talk to at PureTalk. Everyone's very knowledgeable but if they can't help you they transfer you to someone who can help you. I just had a session with Antoinisha, and she was awesome!
Hi, Elise! We’re so happy to hear this! Providing top-tier service is what we strive for every day, and it’s teammates like Antoinisha who truly bring that mission to life. We’ll be sure to pass your kind words along to her. Thanks for being part of the PureTalk family! - A.M.
Reviewed May 8, 2026
We have been very pleased with PureTalk service. We have had NO problems. Thank you for bringing PureTalk to our attention. We are very happy we changed to PureTalk and we plan to continue with PureTalk service.
Hi, Ann! It's great to hear you're enjoying our service! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Reviewed May 8, 2026
I had AT&T for years paying way too much. I switched to Pure Talk in 20 minutes. Excellent product, veteran friendly at 60% cheaper than AT&T.
Hi, Robert! We’re delighted that you’re enjoying the service and taking advantage of those 60% savings. We truly value your business and look forward to serving you for a long time to come. - A.M.
Reviewed May 6, 2026
Fortunately, I still have "land line" service so I am able to make calls using that service. Previously I was a Verizon Customer and did not have this level of unreliability. I do pay a lot less for cellular service with Pure Talk, but the risk of not being able to make calls is too high. Through my research, I have found that the closest ATT Tower is less than 5 miles away and the geography between these points is flat.
Hello, Albert! We're sorry to hear your service hasn’t been reliable lately. We know how frustrating it is to deal with dropped signals, and sincerely apologize for the trouble this has caused.
Signal strength can be tricky—local terrain, building materials, and even current network load can play a role. To make sure we get this fixed, one of our specialists will contact you shortly to look into your specific area.
In the meantime, these two steps often clear up common connection hiccups:
Check for Updates: Head to Settings > General > Software Update. Ensuring your device and carrier settings are current can significantly boost performance.
Refresh Your Network: Try a network reset. You can find a quick step-by-step guide here: puretalk.com/data. (Note: This will clear saved Wi-Fi passwords, so have those handy!)
We appreciate your patience while we look into this. We’ll be in touch soon. - A.M.
Reviewed May 6, 2026
We have been customers of Pure Talk from about five years and could not be more satisfied. Their coverage is second to none but their customer service is where they really shine. About a year ago they helped me recover phone messages from my mother who had passed away that are absolutely priceless. And just today we upgraded one of our phones that will arrive in just a couple of days. Their service reps are all Americans and we never have trouble understanding them. Outstanding company!
Hi, Heidi! It’s wonderful to hear that you’re enjoying reliable coverage and great support! We’re so grateful to have had you with us for so long—thank you for your continued loyalty. We truly appreciate your business! - A.M.
Reviewed May 5, 2026
If you just want to spend money, go with big carriers. PureTalk uses their towers but don't spend on advertising like the big guys do and their support is fantastic and HUMAN not ai so you get service fast with results! I called today and was helped quickly and professionally but Brittany and left with a sense of security due to her interaction.
Hi, Cathy! We are so happy to hear you're getting world-class support without the 'big wireless' price tag! It’s dedicated agents like Brittany who truly represent the heart of what we do. We’ll be sure to pass your kind words along to her. Thank you for choosing PureTalk—we’re proud to have you in the family! - A.M.
Reviewed May 5, 2026
When I first moved to PureTalk, I was informed I could use my phone as a hotspot for my business, as I did with Verizon. For three months, this proved true, then PureTalk, a subsidy of AT&T, decided I could no longer use this service. I got several different answers as to why, from I should have been 'grandfathered in," to "AT&T has never had this service." Had I known I was working with AT&T, I would have NEVER changed.
AT&T has extremely poor service in Montana; the service is extremely sub-par, therefore as a subsidiary of AT&T, PureTalk is no better. PureTalk claims a 5G service, however, I NEVER get better than LTE service 1(one) bar at best. The one thing PureTalk has going for it, is it is "cheep." Just remember the difference between cheep and inexpensive. PureTalk is CHEAP.
Hello, Wayne! We’re truly sorry to hear you’ve been having trouble with your hotspot and service quality. We know how frustrating it is to be disconnected when you need to get things done, and we’re here to help.
Your current plan includes 2GB of high-speed hotspot data, which allows you to share your connection with laptops or tablets.
While a Technical Support agent prepares to reach out to you, please try these quick fixes to see if we can get your signal boosted right now:
Update Your Device: Ensure your software is current. Go to Settings > General > Software Update.
Refresh Your Network: Sometimes the connection just needs a reset. You can find a guide on resetting your network settings here: puretalk.com/data.
Double-Check Settings: To ensure your hotspot is broadcast-ready, go to Settings > Personal Hotspot and toggle Allow Others to Join to ON.
An agent will be contacting you shortly to make sure everything is running smoothly. Thank you for your patience! - A.M.
Reviewed May 4, 2026
I am very pleased! Same coverage as my prior service, lower price. I know EXACTLY what my bill will be each month. Plus, this company's values align with mine and I very much value that. I recommend PureTalk to all my friends and family!
Hi, Michael! We’re thrilled to hear you’re enjoying the same reliable coverage at a fraction of the cost! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 4, 2026
PureTalk has by far the best customer service of any cell service! Within minutes, I always talk to an American in America that I can understand and resolve my issue or answer my questions in minutes. Where I live in Vermont service is spotty no matter what carrier you have, but paying less for more always makes sense. I am no longer wasting my time on automated/uneducated scripted tech calls. And even better, not wasting my money supporting destructive causes I don’t agree with. Thanks Pure Talk!!
Hi, Troy! Thank you for the kind words! We take great pride in our US-based customer service team and our commitment to keeping wireless affordable. It’s wonderful to have you as a PureTalk customer, and we look forward to serving you for a long time to come. - A.M.
Reviewed May 4, 2026
Pure Talk's friendly, domestic customer service made transferring existing service easy. Paying half the price of Verizon with no difference in service availability. I have tried changing service in the past to T-Mobile. They said it could be done, but after much delay and talking with service, they changed their verdict, saying it couldn't be done. Some keys on old phone stopped working, prompting me to seek a new phone and service. Refer a friend could be more intuitive.
Hi, Philip! It's fantastic to hear you're getting reliable coverage and great customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed May 2, 2026
Colton, Shelly, Zack were all very patient with me! Walked me right through it!! I am computer illiterate!! I had to make a second call next day to find out my phone had the old SIM card in it! Colton helped me with that! Now it works!! Thank You!!
Hi, Kimberly! We’re thrilled to hear our support team hit the mark for you! Thank you so much for the kind words and for being a part of the PureTalk family. We truly appreciate your business. - A.M.
Reviewed May 2, 2026
I couldn't be happier with the service and support. I definitely recommend.
Hi, Ken! It's great to hear you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 1, 2026
Updated on 05/17/2026: I wrote a previous review about Pure Talk not have any truly unlimited data plans. They wrote back, which you can see, but then hid my reply and have put my review under some sort of ‘resolution underway.’ That’s not true at all. I switched to T-Mobile, they have truly unlimited plans, and Pure Talk did absolutely nothing to help me.
Original Review: The rates are low, but they don't offer any unlimited plans. They call them unlimited but they slow down data to such an extreme that they low speed data is completely unusable. To have no truly unlimited plan on data is unreal. I travel for work and just have to keep paying for more and more data if I want to stay with this greedy company. Ugh!!! May every greedy company reap everything they put people through!
Hello, Candace! We completely understand how frustrating it is to run low on high-speed data when you need it most. We sincerely apologize for the inconvenience this has caused. While our current plans don’t feature an unlimited high-speed option, we want to make sure you’re getting the most out of your data.
To keep your speeds fast for longer, try these simple adjustments:
Connect to Wi-Fi: Whenever you’re at home or in the office, ensure your Wi-Fi is active to bypass your cellular data entirely.
Enable Data Saver: Most smartphones have a Data Saver (Android) or Low Data Mode (iPhone) in the settings that prevents apps from using data in the background.
Manage Background Apps: Many apps refresh content even when you aren't using them. Check your settings to restrict background data for non-essential apps.
You may monitor your data usage through your portal at https://www.puretalk.com/account/login by selecting the Plan tab.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed May 1, 2026
Great service. Please upgrade to the new offer unlimited talk text. Mike Rowe is such a good spokesperson for your products and DATA. Thanks. Mike Rowe is such an incredible spokesperson for so many products. Adding Puretalk is the feather in his cap!
Hi, Steve! We are thrilled to hear you’re enjoying the service! We love working with Mike Rowe to share our mission of providing affordable, reliable service. Thank you for being part of the PureTalk family; we really value your support! - A.M.
Reviewed April 30, 2026
I’ve had excellent experiences with Pure Talk. Reasonable price and with my location every other company has fallen short on coverage. I get 3 bars when I used to have to go outside and walk a ways to get even one bar. Appreciate the service
Wow, Dana! We're happy to hear you're enjoying your PureTalk service and receiving excellent signal. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 29, 2026
Lauren our Pure Talk representative was 5 stars, all the way. She was polite, patient, and very helpful. She’s fantastic!
Hi PJ! Hearing feedback like this is the best part of our day. Lauren is a valued member of our team, and we’re thrilled she provided the excellent service you deserve. Thank you for taking the time to recognize her hard work! -M.S.
Reviewed April 29, 2026
Thank you for such caring, patience, human interaction during my recent transfer. Unfortunately, I didn't keep good enough records of staff names that were so helpful in many ways. Everyone that I talked to answered my questions with knowledge, and patience. I am suggesting this carrier to my friends and family. Thank you! ☺️
Hello Lori! Transferring services can be a bit overwhelming, so we’re glad our team was able to guide you through it with patience. Even without the specific names, we’ll be sure to share your gratitude with the whole staff. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 29, 2026
Outstanding service, price, friendly customer service personnel. Good coverage.
Hi Rich! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 28, 2026
No waiting to talk to tech support. Very helpful.
Hi, Gail & Mary! We’re so glad to hear you had a seamless experience connecting with our team! Providing quick, reliable support is exactly what we strive for. Thank you for choosing PureTalk—we’re proud to have you with us! - A.M.
Reviewed April 26, 2026
So far so good. We did just start with the company. I’ll another review in 6 months.
Hi, Allena! We're so glad we're hitting the mark for you! If you ever need assistance, we're just a call away. Dial 611 from your PureTalk device or call (877) 820-7873. Thanks for choosing us! - A.M.
Reviewed April 25, 2026
I’ve been using PureTalk for over 6 months and very satisfied with the service. I did see a need to upgrade my data plan to avoid disruptions prior to end of month billing cycle.
Hi, Lalo! We’re so glad to hear you're enjoying the service! To keep an eye on your data, just log into your portal at https://www.puretalk.com/account/login and select the Plan tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed April 24, 2026
I went from Verizon to Puretalk in January 2026, after speaking w/a few Puretalk folks. So far, I've NEVER lost service, never had a svc. problem and Puretalk hasn't clogged up my device with a lot of 'extras' (games, etc.) that I didn't ask for. EVERY time I've called, the first rep I've spoken with is knowledgeable enough to help me immediately, which is a HUGE plus in this day of 'auto' responses and fighting to get thru to get a question answered. We're switching my husband to Puretalk from AT&T SOON! :o)
Hi, Lauren! It's fantastic to hear you're receiving excellent coverage and customer support! You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to add a new line to your account. Thank you for being a valued PureTalk customer and for sharing your feedback with us! - A.M.
Reviewed April 24, 2026
I switched to Pure Talk to save money. The service has been great.
Hi, Debra! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 24, 2026
Each time I have had to contact Pure Talk, they have always been very helpful and very efficient. My issue has been resolved quickly. I do have to mention, they speak English! I also get great coverage with Pure Talk.
Hi, Diana! Thank you for the kind words! We pride ourselves on providing top-tier support and coverage, so it’s wonderful to know we’re hitting the mark for you.
As a thank you for your loyalty, we’d love to offer you a $50 account credit for every person you refer to us. You can find your unique referral link and more info here: puretalk.com/customer-referral-program.
We appreciate your business! - A.M.
Reviewed April 23, 2026
Time zone is off by 1 hour and I repeatedly tried to get it fixed. Not especially happy with the Company and I may go back to Xfinity. I never heard of a review needing to be longer before it is accepted!!!
Hello, Russell! We apologize for the incorrect timestamp on your voicemail. Our team is looking into this, and an agent will contact you shortly to resolve the issue. We appreciate your patience and your feedback as we work to improve our service. - A.M.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com