PureTalk Reviews

Hello, Judith! We are so sorry to hear about the trouble you’ve run into with your grandson's phone. We completely understand how frustrating this situation can be, and we sincerely apologize for the inconvenience.

To help clear things up: PureTalk does not lock devices to our network.

Here is how you can get this resolved:

Step 2: Once they unlock it, you'll be all set to contact the new carrier to start their service.

If you have any other questions or need a hand with anything else, please don't hesitate to contact our Customer Service team by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.

Hello, Conal! We are sorry to hear you are experiencing issues accessing certain applications over mobile data, and we appreciate you bringing this to our attention.

To help resolve this, please ensure that your applications are fully updated and that you have active high-speed data remaining on your line. You can easily view your current data balance by logging into your account portal at puretalk.com/account/login and selecting the Plan tab. Please note that once your high-speed data allotment is reached, speeds are reduced, which may temporarily impact streaming and data-heavy applications.

Additionally, if your device was originally purchased through Verizon, you may see a "SIM card is not from Verizon" notification. This message is triggered by pre-installed carrier software. Because this is embedded in the device's original firmware, we are unfortunately unable to remove or suppress it. We apologize for any confusion or inconvenience this may cause.

Your feedback is invaluable to us as we continuously work to improve the PureTalk experience. Please let us know if you have any further questions! - A.M.

Hello, Michelle! We understand your frustration with the service issues you're experiencing. We sincerely apologize for any inconvenience this may cause.

To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.

Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.

If you need further assistance, please don't hesitate to reach out to us. You may call our Technical Support team directly at (770) 818-3918. - A.M.

Hello, Jeffery! We sincerely apologize for the email you received regarding your monthly payment. Our system will attempt to process a payment for seven days. Your account will not be at risk of deactivation until seven days have passed from the initial payment due date.

Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.

Hi, Barb! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hi, Dan! We're thrilled to hear you're enjoying our service! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, Christeffor! It's great to hear you're getting reliable coverage with PureTalk! Thank you for your feedback and for being a valued customer! We truly appreciate your business. - A.M.

Hi, Mark! It's wonderful to hear you're getting the excellent support you deserve. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.

Hello, Roberta! We’re sorry to hear you’re running out of data sooner than expected.

Once you reach your high-speed data limit for the month, your speeds will be slowed. Here are a few ways to manage your usage moving forward:

Check Your Usage: Log in to your account at puretalk.com/account/login and select the Plan tab to monitor your data usage.

Conserve Data: We recommend disabling background app usage and enabling Data Saver or Low Data Mode in your phone's settings.

If you need extra data or have any questions, we're here to help! Give our Customer Service team a call by dialing 611 from your PureTalk phone, or call us directly at (877) 820-7873. - A.M.

Hi, Linda! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.

Hi, Mary! It's wonderful to hear you're saving money and getting great support with us! Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.

Hi, Amber! It's fantastic to hear you're receiving excellent customer support and taking advantage of our affordable plan! Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.

Hi, Joni! We're thrilled you're getting the excellent support you deserve! Thank you for being a loyal PureTalk customer! We truly appreciate your business. - A.M.

Hello, Julie! We're truly sorry to hear about the mix-up with your initial order. We sincerely apologize for the frustration this has caused you.

Please don't hesitate to call our Customer Service department at (877) 820-7873. We'll be happy to take a look at your monthly total and assist with registering your online portal.

Thank you for your feedback, as it always helps us improve the PureTalk experience. - A.M.

Hello, Dave! We are so sorry to hear that our international roaming service let you down on your trip. We know how stressful it is to deal with connectivity issues or unexpected costs when you're away from home, and we sincerely apologize for the frustration this caused. Thank you for letting us know—your feedback helps us pinpoint exactly where we need to improve. - A.M.

Hi, Leon! We’re so thrilled to hear you’re getting the excellent service and support you deserve! Thank you for choosing PureTalk—we truly appreciate having you as part of our family. - A.M.

Hi, Roger! It's wonderful to hear that our Technical Support team made your switch a breeze! We take pride in providing exceptional service, and we’re thrilled to know we hit the mark. Thank you for sharing your feedback and for choosing PureTalk. We truly appreciate your business! - A.M.

Hi, Paul! That is fantastic to hear! We love knowing we can deliver the same reliable service you expect at less than half the cost. Thank you for choosing PureTalk; we truly appreciate your business and look forward to serving you for a long time to come. - A.M.

Hi, Walter! We're thrilled to hear you're enjoying your service! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you so much for your feedback and for being a valued part of the PureTalk family. We truly appreciate you! - A.M.

Hi, Emmette! We're so thrilled to hear that your switch was easy and that you're cutting your monthly bill in half! That is exactly what we love to hear.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thank you for choosing PureTalk. - A.M.

Hello, Ron! Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience with our service, tech support, and claims process did not meet your expectations, and we take your concerns very seriously.

We would like to clarify a few points and offer a way to resolve these issues for you:

Our support for the military and veteran community is a core value, not a marketing tactic. We transitioned to a corporate matching model to increase our direct impact on these vital causes, ensuring our customers’ loyalty directly translates to meaningful support. We apologize if this came across as anything less than genuine.

Our goal is to provide clear, effective, and knowledgeable support. We train our teams to troubleshoot thoroughly, and it is never our standard to disconnect or dismiss a customer's frustrations. We are actively reviewing our technical support protocols and training to ensure a better experience.

We understand how stressful phone replacements can be. We work with third-party insurance administrators to handle claims, but we want that process to be as seamless as possible.

We want to make this right and have applied a free month of service credit to your account ($44.00).

If you have any further questions or need assistance with your claim, please contact our Customer Service department by dialing 611 from your PureTalk device or (877) 820-7873. - A.M.

Hello, Robert! This is definitely not the standard of service we strive to provide, and we sincerely apologize for the difficulties you encountered while trying to activate your phone.

To help clarify how our service works and ensure a smoother process moving forward, here are a few important details regarding device compatibility and promotion eligibility:

To utilize PureTalk service, your phone must be fully unlocked by your previous carrier.

We completely understand wanting to get the best deal on a new phone. To receive our instant phone discount, the following criteria must be met:

Device Protection: You must agree to add a phone protection plan.

Please note: We are unfortunately unable to extend these specific promotional discounts to lines of service that are already active.

If you have any further questions or need assistance, please don't hesitate to reach out. You can contact our Customer Service department by dialing 611 from your PureTalk device or by calling us directly at (877) 820-7873. - A.M.

Hi, Dawn! We're thrilled to hear you're enjoying great coverage and support! Thank you so much for the feedback and for being a valued part of the PureTalk family. We truly appreciate your business!- A.M.

Hi, Betty! We're thrilled to hear you're getting great coverage and enjoying the service! Thank you so much for the feedback and for being a loyal part of the PureTalk family. We truly appreciate your business! - A.M.

Hi, Elizabeth! It's wonderful to hear you're saving $183 a month by switching to PureTalk! It is great to know you're getting the service and customer support you deserve.

As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program.

Thank you for choosing PureTalk! - A.M.

Hi, Barbara! We're thrilled to hear you had a seamless transition to PureTalk! We’d love to look into your voicemail setup and figure out exactly why your messages are splitting up.

Please give our Technical Support team a call at (770) 818-3918, and we'll get this sorted out for you. Thank you for choosing PureTalk—we truly appreciate your business! - A.M.

Hi, John! We're thrilled to hear you're enjoying your service and taking advantage of our affordable plans! Did you know you could earn a $50 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! - A.M.

Hi, James! To cancel your device protection plan, please contact our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.

Hello, Stephen! Running out of data sooner than expected can be frustrating. Rather than making any changes to your plan, try these quick tips to help stretch your monthly data:

Restrict Background Apps: Prevent apps from refreshing, syncing, or downloading updates in the background when you aren't using them.

If you just need a little extra data to get you through the billing cycle without permanently upgrading your plan, you can easily buy a data top-up:

Select and purchase the data amount that works for you.

If you need help choosing the right plan or tracking your usage, reach out to our Customer Service team by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.

Hi, Doede! Providing top-tier customer service while keeping our plans affordable is exactly what we aim for. Thank you so much for the feedback and for being a part of the PureTalk family! - A.M.