PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 6, 2026
We have been customers of Pure Talk from about five years and could not be more satisfied. Their coverage is second to none but their customer service is where they really shine. About a year ago they helped me recover phone messages from my mother who had passed away that are absolutely priceless. And just today we upgraded one of our phones that will arrive in just a couple of days. Their service reps are all Americans and we never have trouble understanding them. Outstanding company!
Hi, Heidi! It’s wonderful to hear that you’re enjoying reliable coverage and great support! We’re so grateful to have had you with us for so long—thank you for your continued loyalty. We truly appreciate your business! - A.M.
Reviewed May 5, 2026
If you just want to spend money, go with big carriers. PureTalk uses their towers but don't spend on advertising like the big guys do and their support is fantastic and HUMAN not ai so you get service fast with results! I called today and was helped quickly and professionally but Brittany and left with a sense of security due to her interaction.
Hi, Cathy! We are so happy to hear you're getting world-class support without the 'big wireless' price tag! It’s dedicated agents like Brittany who truly represent the heart of what we do. We’ll be sure to pass your kind words along to her. Thank you for choosing PureTalk—we’re proud to have you in the family! - A.M.
Reviewed May 5, 2026
When I first moved to PureTalk, I was informed I could use my phone as a hotspot for my business, as I did with Verizon. For three months, this proved true, then PureTalk, a subsidy of AT&T, decided I could no longer use this service. I got several different answers as to why, from I should have been 'grandfathered in," to "AT&T has never had this service." Had I known I was working with AT&T, I would have NEVER changed.
AT&T has extremely poor service in Montana; the service is extremely sub-par, therefore as a subsidiary of AT&T, PureTalk is no better. PureTalk claims a 5G service, however, I NEVER get better than LTE service 1(one) bar at best. The one thing PureTalk has going for it, is it is "cheep." Just remember the difference between cheep and inexpensive. PureTalk is CHEAP.
Hello, Wayne! We’re truly sorry to hear you’ve been having trouble with your hotspot and service quality. We know how frustrating it is to be disconnected when you need to get things done, and we’re here to help.
Your current plan includes 2GB of high-speed hotspot data, which allows you to share your connection with laptops or tablets.
While a Technical Support agent prepares to reach out to you, please try these quick fixes to see if we can get your signal boosted right now:
Update Your Device: Ensure your software is current. Go to Settings > General > Software Update.
Refresh Your Network: Sometimes the connection just needs a reset. You can find a guide on resetting your network settings here: puretalk.com/data.
Double-Check Settings: To ensure your hotspot is broadcast-ready, go to Settings > Personal Hotspot and toggle Allow Others to Join to ON.
An agent will be contacting you shortly to make sure everything is running smoothly. Thank you for your patience! - A.M.
Reviewed May 4, 2026
I am very pleased! Same coverage as my prior service, lower price. I know EXACTLY what my bill will be each month. Plus, this company's values align with mine and I very much value that. I recommend PureTalk to all my friends and family!
Hi, Michael! We’re thrilled to hear you’re enjoying the same reliable coverage at a fraction of the cost! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 4, 2026
PureTalk has by far the best customer service of any cell service! Within minutes, I always talk to an American in America that I can understand and resolve my issue or answer my questions in minutes. Where I live in Vermont service is spotty no matter what carrier you have, but paying less for more always makes sense. I am no longer wasting my time on automated/uneducated scripted tech calls. And even better, not wasting my money supporting destructive causes I don’t agree with. Thanks Pure Talk!!
Hi, Troy! Thank you for the kind words! We take great pride in our US-based customer service team and our commitment to keeping wireless affordable. It’s wonderful to have you as a PureTalk customer, and we look forward to serving you for a long time to come. - A.M.
Reviewed May 4, 2026
Pure Talk's friendly, domestic customer service made transferring existing service easy. Paying half the price of Verizon with no difference in service availability. I have tried changing service in the past to T-Mobile. They said it could be done, but after much delay and talking with service, they changed their verdict, saying it couldn't be done. Some keys on old phone stopped working, prompting me to seek a new phone and service. Refer a friend could be more intuitive.
Hi, Philip! It's fantastic to hear you're getting reliable coverage and great customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed May 2, 2026
Colton, Shelly, Zack were all very patient with me! Walked me right through it!! I am computer illiterate!! I had to make a second call next day to find out my phone had the old SIM card in it! Colton helped me with that! Now it works!! Thank You!!
Hi, Kimberly! We’re thrilled to hear our support team hit the mark for you! Thank you so much for the kind words and for being a part of the PureTalk family. We truly appreciate your business. - A.M.
Reviewed May 2, 2026
I couldn't be happier with the service and support. I definitely recommend.
Hi, Ken! It's great to hear you're enjoying our service! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed May 1, 2026
The rates are low but they don't offer any unlimited plans. They call them unlimited but they slow down data to such an extreme that they low speed data is completely unusable. To have no truly unlimited plan on data is unreal. I travel for work and just have to keep paying for more and more data if I want to stay with this greedy company. Ugh!!! May every greedy company reap everything they put people through!
Hello, Candace! We completely understand how frustrating it is to run low on high-speed data when you need it most. We sincerely apologize for the inconvenience this has caused. While our current plans don’t feature an unlimited high-speed option, we want to make sure you’re getting the most out of your data.
To keep your speeds fast for longer, try these simple adjustments:
Connect to Wi-Fi: Whenever you’re at home or in the office, ensure your Wi-Fi is active to bypass your cellular data entirely.
Enable Data Saver: Most smartphones have a Data Saver (Android) or Low Data Mode (iPhone) in the settings that prevents apps from using data in the background.
Manage Background Apps: Many apps refresh content even when you aren't using them. Check your settings to restrict background data for non-essential apps.
You may monitor your data usage through your portal at https://www.puretalk.com/account/login by selecting the Plan tab.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
Reviewed May 1, 2026
Great service. Please upgrade to the new offer unlimited talk text. Mike Rowe is such a good spokesperson for your products and DATA. Thanks. Mike Rowe is such an incredible spokesperson for so many products. Adding Puretalk is the feather in his cap!
Hi, Steve! We are thrilled to hear you’re enjoying the service! We love working with Mike Rowe to share our mission of providing affordable, reliable service. Thank you for being part of the PureTalk family; we really value your support! - A.M.
Reviewed April 30, 2026
I’ve had excellent experiences with Pure Talk. Reasonable price and with my location every other company has fallen short on coverage. I get 3 bars when I used to have to go outside and walk a ways to get even one bar. Appreciate the service
Wow, Dana! We're happy to hear you're enjoying your PureTalk service and receiving excellent signal. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 29, 2026
Lauren our Pure Talk representative was 5 stars, all the way. She was polite, patient, and very helpful. She’s fantastic!
Hi PJ! Hearing feedback like this is the best part of our day. Lauren is a valued member of our team, and we’re thrilled she provided the excellent service you deserve. Thank you for taking the time to recognize her hard work! -M.S.
Reviewed April 29, 2026
Thank you for such caring, patience, human interaction during my recent transfer. Unfortunately, I didn't keep good enough records of staff names that were so helpful in many ways. Everyone that I talked to answered my questions with knowledge, and patience. I am suggesting this carrier to my friends and family. Thank you! ☺️
Hello Lori! Transferring services can be a bit overwhelming, so we’re glad our team was able to guide you through it with patience. Even without the specific names, we’ll be sure to share your gratitude with the whole staff. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 29, 2026
Outstanding service, price, friendly customer service personnel. Good coverage.
Hi Rich! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 28, 2026
No waiting to talk to tech support. Very helpful.
Hi, Gail & Mary! We’re so glad to hear you had a seamless experience connecting with our team! Providing quick, reliable support is exactly what we strive for. Thank you for choosing PureTalk—we’re proud to have you with us! - A.M.
Reviewed April 26, 2026
So far so good. We did just start with the company. I’ll another review in 6 months.
Hi, Allena! We're so glad we're hitting the mark for you! If you ever need assistance, we're just a call away. Dial 611 from your PureTalk device or call (877) 820-7873. Thanks for choosing us! - A.M.
Reviewed April 25, 2026
I’ve been using PureTalk for over 6 months and very satisfied with the service. I did see a need to upgrade my data plan to avoid disruptions prior to end of month billing cycle.
Hi, Lalo! We’re so glad to hear you're enjoying the service! To keep an eye on your data, just log into your portal at https://www.puretalk.com/account/login and select the Plan tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reviewed April 25, 2026
Called support to verify that transfer had taken place. Benjamin assisted me when WIFI calling couldn't be enabled on my Pixel 9A. I was being given a choice between Mint Mobile and PureTalk SIMs at every call attempt. He led me through erasing Mint Mobile eSim on my Google Pixel phone. WIFI calling was restored. Benjamin was extremely courteous, professional, and patient with this old man. Their reps have been nothing but helpful and kind at every call...I've made several to them. Thanks, PureTalk for my Veteran's Discount and recognizing my service!
Hi, Timothy! Thank you for sharing your experience! It’s wonderful to hear that Benjamin provided such exceptional support with your Wi-Fi Calling setup. We take great pride in our team, and your feedback will be shared directly with Benjamin and his managers as a shining example of great service. We truly appreciate your business and are proud to have you as a PureTalk customer. - A.M.
Reviewed April 24, 2026
I went from Verizon to Puretalk in January 2026, after speaking w/a few Puretalk folks. So far, I've NEVER lost service, never had a svc. problem and Puretalk hasn't clogged up my device with a lot of 'extras' (games, etc.) that I didn't ask for. EVERY time I've called, the first rep I've spoken with is knowledgeable enough to help me immediately, which is a HUGE plus in this day of 'auto' responses and fighting to get thru to get a question answered. We're switching my husband to Puretalk from AT&T SOON! :o)
Hi, Lauren! It's fantastic to hear you're receiving excellent coverage and customer support! You may log into your portal at https://www.puretalk.com/account/login and select the Plan tab to add a new line to your account. Thank you for being a valued PureTalk customer and for sharing your feedback with us! - A.M.
Reviewed April 24, 2026
I switched to Pure Talk to save money. The service has been great.
Hi, Debra! It's great to hear you're enjoying our service and affordable prices! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 24, 2026
Each time I have had to contact Pure Talk, they have always been very helpful and very efficient. My issue has been resolved quickly. I do have to mention, they speak English! I also get great coverage with Pure Talk.
Hi, Diana! Thank you for the kind words! We pride ourselves on providing top-tier support and coverage, so it’s wonderful to know we’re hitting the mark for you.
As a thank you for your loyalty, we’d love to offer you a $50 account credit for every person you refer to us. You can find your unique referral link and more info here: puretalk.com/customer-referral-program.
We appreciate your business! - A.M.
Reviewed April 23, 2026
Time zone is off by 1 hour and I repeatedly tried to get it fixed. Not especially happy with the Company and I may go back to Xfinity. I never heard of a review needing to be longer before it is accepted!!!
Hello, Russell! We apologize for the incorrect timestamp on your voicemail. Our team is looking into this, and an agent will contact you shortly to resolve the issue. We appreciate your patience and your feedback as we work to improve our service. - A.M.
Reviewed April 23, 2026
April 23, 2026 I called the tech support number after having problems with my voice mail. Crystal, at the first level of support quickly decided my problem was bigger than her expertise and transferred me to the next level where I spoke with Chris. Chris did some troubleshooting, then told me to restart my phone and try again. I did, and the problem was fixed! Great service! Thank you Crystal and Chris!
Hello Rebecca! We're delighted to hear about the assistance both Crystal and Chris provided in getting your voicemail functioning again. Your feedback is greatly appreciated and will be shared with our leadership team, to ensure they both get the recognition they deserve. Thank you for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reviewed April 23, 2026
I've had Pure Talk for a few years and never a complaint! I was with Verizon and paying 4 times what I am with Pure Talk and got none of the service satisfaction I do now! I recommend Pure Talk every chance I get.
Hi, Laurie! We’re so glad to hear you’re loving the service and those PureTalk savings! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 23, 2026
Best decision I have made by switching service to PureTalk from Verizon. Dropped my monthly payment by a lot. No hidden fees, no contract. And of course customer service is fantastic! It’s nice to talk to a person you can understand stand. I have plenty of data. In fact I will never use all the data that I have. No problems what so ever with pure talk plane and simple!
Hi, Jerry! It's fantastic to hear you're receiving excellent service and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Original Review: April 23, 2026
Updated on 05/01/2026: Thank you for your response—I genuinely appreciate the follow-up and the credit applied to my account. I also want to acknowledge the outreach attempts on April 24 and April 25; I did see those calls and was honestly impressed by the effort. (I've increased my rating from 1 to 3.) I did return the call on April 27 and spoke with Winnie. Unfortunately, she wasn’t able to assist and mentioned she needed a supervisor, which is consistent with my earlier experience on April 22. During that call, I spoke first with Amarhea, who was excellent and resolved my voicemail issue quickly—she was fantastic. My second call that day was with Aireahn regarding separating my 3111 line back onto its own phone. After an extended hold and checking with a supervisor, I was told this could not be done.
On April 27, Winnie advised she would submit a ticket to IT and that I would be contacted. As of now, I have not received any follow-up, and the issue remains unresolved. To clarify, my goal is simple: I would like the 3111 number placed back on its own device with the most basic plan available. I’ve even offered to have the line disconnected and re-added if that’s what it takes, but so far I’ve been told that isn’t possible.
I’ve now been working on resolving this for over a week, and it’s becoming increasingly frustrating. I’m not eager to change carriers again—I was with AT&T for over 30 years and moved to PureTalk based on a recommendation I trusted. Once my setup is working the way I need it, I’m very stable and tend to stay with a provider long-term. That’s why I would much prefer to resolve this quickly rather than start over elsewhere. If email is an option, I would welcome continuing communication that way so we can get this handled efficiently. Thank you again for your time and attention to this—I do appreciate the effort to make it right.
Original Review: I've only spoken with 2 representatives who were knowledgeable and seemed interested in their job. The others all sound like young girls who are barely awake, not at all interested in my concerns or their job, and not knowledgeable about the service. Many times, my signal gets so bad that I have to hang up and call the person back. I found out that is because even though Puretalk runs on AT&T lines, during busy times, the AT&T subscribers get priority, and Puretalk customers get slower data and inferior service. I joined 100% because of Mike Rowe's recommendation of you. He's always been right on other things, but wow, he sure got this one wrong. I'm so disappointed and canceling my service ASAP.
Hello, Lynda! We're truly sorry that we missed the mark—both with your service reliability and the support you received. This isn't the experience we want for you, and we’re taking immediate steps to fix it.
A dedicated specialist will reach out to you shortly to ensure this is resolved.
In the meantime, if you're able, please try these two quick steps to see if they stabilize your connection immediately:
Check for Updates: Ensure your device is running the latest software. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Refresh Network Settings: This often resolves connectivity problems. You can find a quick walkthrough for your specific device here: puretalk.com/data. Resetting network settings will disconnect you from saved Wi-Fi networks, so have your passwords handy!
Thank you for your patience while we get this right. Your feedback is being shared directly with our leadership team to ensure we improve our support standards. - A.M.
Reviewed April 23, 2026
Recently left one of the big boy cell providers and switched to PureTalk. Port over was easy and can now actually have a phone conversation at the house without calls dropping. Had an issue with texting pics and called their CS and was actually speaking with a live person in less than 2 minutes. Julie fielded the call, and after much effort, was able to resolve the issue. Best customer service I've EVER seen from a cell provider.
Hi, Mike! We’re thrilled to hear you’re enjoying reliable coverage and great support! It’s wonderful to know Julie was able to resolve that texting issue so quickly for you. We’ll be sure to share your kind words with her. Thank you for being part of the PureTalk family—we truly appreciate your business! - A.M.
Reviewed April 22, 2026
This is outstanding wireless service and customer service support great!! I would highly recommend PureTalk!!
Hi, Chrissy! We're thrilled you're enjoying our service and getting excellent customer support. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Reviewed April 22, 2026
When I was having trouble setting up voice mail, Nicole patiently walked me through the process, clearly explaining things that I couldn't find on the website. Voice mail may seem to be a bit complicated at first, yet I expect it to be better than that for my previous carrier. It's just a learning process like for anything new. I'm glad I switched to PureTalk. Great coverage, reasonable price.
Hi, Richard! We’re thrilled to hear that Nicole could assist you with your voicemail setup! Providing reliable coverage and expert support at a great value is exactly what we strive for. Thank you for the kind feedback and for being a part of the PureTalk family—we truly appreciate your business!- A.M.
Reviewed April 21, 2026
Very good service and prompt response when I called asking for help on setting up phone service and plans.
Hello Cyd! Thank you for your wonderful feedback about our service and efficient agents! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com