PureTalk Reviews

Everything was great. My wife received her new phone promptly. I would like to receive a paper statement each month! The person we talked to was very nice and took care of all of our needs. Thank you very much!

My husband and I are Saving around $90.00 per month. No interruptions in service or lost calls, connections and great internet service. Every time I call PureTalk someone answers and their English is perfect and they are loud and clear.

I really like that Pure Talk is a USA company, but am kind of disappointed in my signal strength. I had Straight Talk before that ran on the AT&T network, while at work on Straight Talk my signal was full. On the Pure Talk my signal is pretty sketchy, I have to stand on one foot twist my face just right to get a message to send... When are you updating your sim cards to 4g now that 5g is here??

It's a totally marvelous service; I can't believe it took me so long to find you! I had to call the techies once to get some settings on my phone changes--such that I could send/rcv pictures. The technician was so kind and patient. She kept working until we were successful! (And she sent me a pic with flowers!) So, I got to keep my phone and my number, and escape ATT high prices. I've told everyone about you.

I submitted a request on 12/10 and have not received a response. Below is the auto reply I got back with the ticket number. "[Helpdesk #**] New Support Ticket: #**: Pure TalkUSA Contact Form - KEVIN ** - Acct #: **" Disappointed.

Can make calls but when someone calls the msg. ”Mail box not set up” and I don’t know how to fix that. Can not receive calls. Would appreciate assistance in resolving this issue. Have not called for assistance. I’m 87 years old and no longer technically proficient.

Rachel was great. She quickly sorted out what was needed and walked me through it. Very knowledgeable and very easy to talk with. I have been very impressed with the quality of the Pure Talk technicians. They know what they are doing. And the problems appear to be gone!!!

I have been unable to find an area that provides 4g. I can connect almost anywhere at 3g. I know 4g is available in the area of my home and I have a dual sim phone and I am getting 4g through that carrier. I will probably cancel this service soon.

News items will not load. It takes one and one half minutes if and when a news report does even come up. Most of the time it does not open at all. My phone has only one to two bars of service at any one time.

Since switching from Straight Talk my cell reception seems worse and dropped calls are more. I also wanted to have the ability to call Canada but your need to dial 10 digits first is utterly ridiculous. I’m thinking about going back just because of that.

We cancelled our landline because our service is so much better and we are saving just over $600 per year! We would recommend PureTalk to everyone. The transfer from our previous carrier was seamless and easy for most anyone. Thanks.

Cheaper than my previous service. How can I get a logon for my account. I don't know my order number. Why does this message have to be so long? My question only is 10 words long. I repeat how do I get a logon.

I am saving over $100 a month on my wireless phone bill. So far, I have experienced no differences in service! I would highly recommend Pure Talk to anyone who wants to save money. Pure Talk takes care of all my wireless needs.

I am very dissatisfied with this service overall. The only reason I'm still with them is because I can't afford another phone service. I had to go over two weeks to use my phone again, and I had to call on another persons phone to figure out why I couldn't use it. I missed so many appointments and calls do to this. The second is that I was told that you can keep your number, but you can't sign up for Prue Talk unless you completely get off your other plan, I waited to get off my plan and nope! Had to have a new number. When I called right away to fix this, they said there was nothing they can do.

Been trying to move off of ATT for years and some reason it another was always stopping me. Couldn't port number or location not supported etc but I'm off now with great service at a low price. It's fantastic and I couldn't be happier. Five stars all around.

It's been just ok. I've had to call twice due to annoying text issues and it seems like you have bias towards Apple products which I hate. Please bring OnePlus phones to your store. :) I miss my perks from T-Mobile but I guess paying less I better.

Very impressed with your Customer Service Reps. Articulate, polite and had answers to my questions. One of the main reasons I switched was US based service... I am making it my objective to only give my business to companies that support this country.

The internet associated with the unlimited plan is far less than good. Would like to see the internet work as well as other carriers like advertised. We are experiencing slow internet and trouble live streaming which is not Ian issue with Sprint, AT&T, Verizon, and many others.

I like the prices but experienced issues with SMS being cut off without my knowledge. Had to call to get that "glitch" fixed. Downloading pics or videos really suck. Sometimes does not download pics at all. Or sending a pic is a nightmare. Definitely need to fix these issues.

SIM card went out after only a few months use. Called in to request replacement on Tuesday, Jan 19 and because I had not heard anything, again on Jan 21. Looks like I won't receive replacement until Mon, Jan 25 - SEVEN days without a phone.

My voicemail isn't working. I've contact customer service more than twice and been told what to do and it still isn't working. It's frustrating as people are asking me why I haven't returned phone calls. I try to explain that apparently, my voicemail isn't working.

It appears Pure Talk is giving me the same service at a greatly reduced monthly charge than my last provider. Pure Talk representatives were very helpful in getting me set up when I had any problem or questions about the setting up period.

As of last night several of my texts were not sent. I restarted my phone and forwarded all of them to the original recipient. That's really the first trouble I've had with the service. And I recognize that there might be other factors that would affect it so I just wanted to give you guys a heads up. Thank you for what you do.

My service is bad in many areas I usually had service. Cuba, New Mexico, San Ysidro, NM, Pagosa Springs, CO. I am considering changing service since I have no service where it is vital. Please inform people of lack of service where there was service previously.

When checking my monthly data use it's showing none (0). I periodically check to see and turn off my WIFI and my data will not send. Is my info being sent and received just on WIFI? Will somebody contact me to let me know what's the problem.

We changed our cell service from Verizon to PURE TALK on 11/23/2020. We have never regretted the change one bit! We get better reception here at our home in Burleson, Texas, and everywhere else we travel. I noticed the most extreme difference in Verizon and Pure Talk while visiting my daughter and son-in-law in Rotan, Texas, a small town between Abilene & Lubbock, Texas. Before the change to Pure Talk, I had to call my husband (for our nightly calls) on the land line. I just could not get talk service on my cell at all. But, since our change to Pure Talk, my husband can call me on my cell phone and the conversation is clear as a bell. It sounds like he is in the same room talking to me! And, not only do we appreciate the clarity of voice communication, our BUDGET loves the price! I love saving $85 off our old Verizon phone bill! We both love Pure Talk!

You do not support short answer texts for text messaging for various applications. This a problem. T-Mobile have solved the glitch, you need to also. Also sometimes there is very limited bars. It was advertised it was just like the big boys.

I was told that I would have good reception/signal for our phones. Out of 3 phone companies. Puretalk is the worst. Usually have to drive over 3 miles to get reception signal. I'm a veteran as well. Thinking I could trust veteran owned puretalk

On 12/5 and again on 1/4/21 I sent e-mail message to info@puretalkusa.com requesting discount. No reply received. What is the procedure necessary to effectuate? Order # if same as account # is **. Phone # = **

So far the service is very good. There are some times when people talk to me on the phone they say I am fading out and say I must be moving around or something. Most of the time when they say that I am sitting still with the phone at my ear and my mouth speaking on the speaker. So I am not sure if it is me or them that is having the problem. When I had trouble learning how to use my phone I had great customer service from people who were very patient with me. I give them a 8 stars for excellent service. Sincerely, Janette.

We are very pleased with our PureTalk service. We have clear calls, absolutely no problems with dropped calls or slow internet. And so much cheaper than what I was paying before! Literally half of what we paid before for equal, if not better, service.

This is a great alternative to the major carriers. I get the same service, for much less. I was also able to get a great phone. There’s no reason to pay for all the frills from Verizon when this is all you need.

I have only been a customer for a few months. And already have had problems. A few weeks after I signed up I tried to make a call and a recording came on and said I don't have money in my account. So I called 611 and the person said it was a glitch. Since then many of my calls are breaking up. Last Saturday at 9:15 central time I tried to make a call and I got the same stupid recording. So I called 611 and got a recording saying the offices are closed on weekends. Then I went to the website and tried that. I got redirected to some sort of "answer" place that charged me $1.00. And that was a waste.

Overall I'm very pleased with your service. Every now and again I get a message saying no service, but it is still working very well. Forever glad I made the change. I will continue to recommend your service to family and friends. Thank you!

Cell bar coverage always below par if not none. Dropped calls, no calls, no service, price just went up when told it would not. Yeah, price low but what's up with increase in 2 months already. Initial setup was difficult to work properly, still not. Had to call tech help many times. Yes, though they are available to answer which is great but this did not resolve my problems with coverage. Switching from previous carrier did not go smoothly when told it would.

Tonight I spent 51 minutes on the phone and most of that time was on HOLD. This is the last of 3-4 other calls I have made to correct a problem with my wife's Galaxy S-7 phone. The problem is sending photos which was not a problem before we switched from Verizon to Pure Talk. You have the records there for when that occurred. There are only 4 functions she uses on this phone; voice calls, text messages, photos, and weather info. In 4 words; she cannot send photos. Additionally if you were to look in the records you would find the previous calls we have made and 2-3 of those times the APN settings were switched from one carrier to another. Please advise what we do next. Rob **

Better price than Verizon and did not have to buy new phones. Customer service was easy to deal with. Not as long a wait time to speak to customer as Verizon. Everyone I spoke to so far could understand English.

The only calls that I get are from people I know. I enjoy that the phone calls I received now are from people I’m expecting to call. I haven’t received any bother some people, since I got this phone number and the price is great. I really like the fact that when I turn on the phone it has four bars and everywhere I go. I’ve had several different phone services and this is so for the beat.

I am very pleased with Pure Talk, so far. No issues. Calls come through loud and clear when I'm out and about here in town as well as 100 miles away. I haven't been further away than that, but am anticipating good service based on my experience thus far.

Never again will you be trusted with my money.

Since joining Pure Talk I am not able to use the hot spot off or from my IPad to allow my laptop to access the internet. I worked with Pure Talk Customer service and then Apple Customer Service to be told that I should purchase a signal booster. There are instances where it takes a long time for a website to load on my IPad and a note appears on my screen that there is a weak signal.

Just wish I could pay my account early without being penalized for doing so. Otherwise I am fine, thanks very much for interest shown to find out my thoughts. Thanks very much for a great deal on cell service I am actually using. And keeping it affordable.!

Thank you for great service at a retiree's cost. The service is priced for our convenience, maintains unlimited calls and texts with many options of data without ever taking reliability or serviceability. Please keep doing what you do and thank you for keeping our budgets in mind. Thank you.

Switched after being with Sprint/NexTel for over 20 years. Getting the same phone service for A LOT ($60) less. The switch was easy and customer service has been stellar with answering any questions. CANNOT believe I waited so long to make the switch!

Customer service was great. She helped me through Facebook Messenger, got my number ported over and the phone up and running. Very polite. Phone service has been great as well. Using data seems to work everywhere my previous service had worked. I am happy with everything from Pure Talk so far. No complaints here.

Increase charge by $2, curious what for? There is no indication on my iPhone 6 that someone has left a message. The only way to know is to call my answering machine. It would be nice to have something say I have a message waiting for me.

I am so pleased I have told many friends about your service, I heard it advertised by Rush Limbaugh and Ben Shapiro. Everything has remain the same as far as my service except the bill, my Verizon bill was approximately $50 and now my bill is $20. I should become a salesman for you. Everybody will eventually switch to Pure Talk. It is a no brainer. It actually sells itself. You need to have more people like rush and been advertising your product.???

I like my service but not excited the way the data runs out quickly when my habits are the same as I had with Metro PCS service. I had 5g data and never hardly used it up. In fact I don't recall using it up once.

My primary disappointments with PureTalk are that the (AT&T) network does not provide service in Red Oak, Iowa (50 miles southeast of Omaha), to which I travel once or twice a week, and that text messages have sometimes been delayed for hours after they were sent to or from me. I will miss the low cost of PureTalk, but I am looking for another carrier. Thanks for asking.

Every time I’ve had to call to set up, figure something out, the people I get are so nice and there’s no endless waits like other carriers. I feel like they really care about their customers! Thank you so much PureTalkUSA!

PureTalk is an amazing cell phone service that allows me to choose what I want and change when I need, PureTalk has saved me hundreds already and has still provided me with great service compared to other providers. Along with providing great cell service PureTalk also helped me get the phone I really wanted at a discounted price.

Had a problem (Operator error) with one of my phones and CS agent walked me right through a correction. I don't know how what happened happened; but I know how to fix it if it ever happens again. Thanks Pure Talk USA customer service reps who are always right there and ready and eager to help when called upon.

While I really like the price of the service, I would hope the voicemail service improves from the 1990's style of voicemail retrieval. The coverage is very poor where I live, which is not what the map shows when I signed up. I have to be outside my home to make calls or send/receive texts with most of my contacts. WiFi allows me to make wifi calling possible for other iPhone users, fortunately. Please improve the voicemail, and see if AT&T can improve service in my area.

Customer service reps range from incredibly kind to blatantly unprofessional and rude. I found no middle ground. Hit or miss! Genuine concern was lacking with just a couple exceptions from the start of my delayed activation, defective SIM card, etc. I spoke to at least 8 reps in a month and only 2 were concerned or helpful. I will be sharing my neg experience with AMAC, whose endorsement led to my trial of PureTalk. Very disappointed.

Everything is perfect. Customer for 4 months, 0 issues. I have used the phone and service for video calls, Zoom, conference calls, everything has worked like it is supposed to. I have recommended Pure Talk to many family, friends and co-workers.

I switched and I shouldn't have. Your ad says you use the same towers. However..since the switch I have been unable to connect to internet unless I am at home on my wifi. My location hasn't changed. My phone hasn't changed. The only thing that has changed is my phone service provider. I'm very dissatisfied.

Even after calling support a few times I still have issues switching from WiFi to cellular data. The fix is to turn off cellular data and turn it back on. The problem is I don't know it's not working until I get on my phone and try to use it.

When Pure Talk wants to work it's well but I had 13 days where I couldn't receive or call out on my phone. I've had some horrible customer service but also had a few great ones. Yes it's cheap but I seem to always have problems every 2 weeks.

I had some initial troubles getting my phones set up properly but your senior technician was finally able to help me. She was very knowledgeable and patient and eventually got everything straightened out for me. And now everything works smoothly. What I am unhappy about is that some features that I was used to with AT&T, like visual voicemail, cannot be set up in your system. I realize this is not your fault but it would be nice if you could solve the problem or provide an alternative. Anyway, I am happy, especially with the price. Thank you.

It's about 2 months now using Puretalk and I am very well satisfied.. Since not working full time now, I am very happy leaving the higher priced carrier (T-Mobile) being charged 99.00/mth (rounded off), for full unlimited service.. Now, having Puretalk I can have the same full unlimited service for a 1/3 the price I was previously paying T-Mobile.

We have really enjoyed having PureTalk. In December 2020 we travelled across the country with PureTalk at our side. It was great to have the service and the new phones (iPhones 2020 SE). Again great service all across the country (Illinois to Texas, then Nevada, finally Utah). It has been a great service. We are not seeing any difference over our previous provider (Verizon). Thank you for make your service available to budget conscience families.

I just realized I haven't been getting any voicemails since Nov.! When I tried to set it up by referring to an earlier e-mail from you, I couldn't because it just kept asking for my password. I didn't know I had a password. Anyhow yesterday I was given a Ticket #** by you and told after 2 hours I would get a phone call back to set up my password. You never called back (and I had been leaving the line open for you).

So far, I have no big complaints about service, EXCEPT for text messaging. MMS messaging is terrible! Half the time, I get notices that the messages can't be downloaded, so I can never read them, at least not in group messaging. I've gotten help from tech support, and even from online forums. Nothing has fixed it. I will probably have to switch back to a major carrier. :(

I have had Pure Talk USA for a few months now and have been fairly impressed with the coverage. I travel. My home is a 36' motor coach. I am often in remote areas such as Death Valley, Grand Teton National Park, or near Grand Canyon. I am often surprised to have some coverage. I have promoted Pure Talk to others and they are considering signing up through AMAC.

Service is awesome for being MVNO, never had a single issue with them. Internet and coverage is incredible, price is just right, I love that customer service is based in the Good ol USA, which is the reason why I switched, I would recommend PureTalk to my family and friends.

Around November 6, 2020 I signed up with Pure Talk because people like Mark Levin, Rush Limbaugh and Sean Hannity sang your praises. I dropped Verizon who I had for years. I never had any problems with them. Well I've had nothing but trouble with Pure Talk. It started almost immediately. I couldn't get the voice mail set up for one thing and I wasn't able to text. But then I'm not very tech savvy. I did call to get some help with it and the first girl wasn't any help at all. She really didn't seem to want to be bothered with someone like me.

1. Cannot download some texts and videos and pictures. Very pleasant and knowledgeable representative but the fix did not work. 2. Previously called about the fact the voicemail never lets me know when I have a message to listen to. Very pleasant rep on that call also but it appears a useful version of that feature is not offered.

Phones work just as good as they did before with one of the big name carriers. With 4 phones in our family our bill went down about 53%. Yes, less than 1/2 what it was before. And no more of my money being donated to garbage I don't agree with.

PureTalk does exactly what they say they will. My phone service is as good as AT&T, but at a quarter of the cost of my company contracted plan. So much better. In fact, so much so, I moved my daughter and son-in-law's services over to PureTalk. Big plus, a veteran owned company, and I when I needed help, I got to talk to a very helpful young lady in the US. All about supporting our own, especially veterans!

Admittedly, I was worried about moving to PureTalk from T-Mobile because I didn’t know how the cell service would compare. I have been shocked that often it is better than what I was accustomed to. I have just as much service if not better than what I had previously. This is great confidence knowing that I can maintain service will also save a lot of money.

I have enjoyed my experience with Pure Talk very much. My service is great with no interruptions so far. I can also speak to a representative when I have concern. The affordability is the best feature! They also offer great deals on a variety of phones.

Really amazing service! Switched from Verizon and have been saving $54 monthly. I go camping a bunch because of covid lockdowns and always manage to get service compared to my friends with ATT etc. I get some lagging issues when there is no wifi but the switch is 100% worth it.

I can't text pictures when I text my contacts. I cannot send texts to some people or emojis either don't go through to some contacts. I can't get service a block away from my home, in the car, at the gym, in the yard or when I travel.

Good coverage, but a bit patchy in more rural areas; that’s not really unexpected. But for the most part works well at an unbeatable rate. Only problem I’ve had is that I have to reset my phone frequently to access the service, but I suspect that’s related to my phone or possibly I have a faulty sim.

Overall our experience has been good. I would love to see a PureTalk app to manage account instead using the website. I've found signal strength as adequate and would love VOP available. For cost and our personal needs this plans works well for us.

Your service does everything we were using through Verizon, but at half the cost. When we had a few problems setting up our phones and adding a new one, customer service was very helpful and patient with us. We would recommend Pure Talk to our friends. Thank you!

Very long wait to talk to tech. Have called 3 times about call on phone no ** breaking up. Not fixed yet. We have put different codes in settings, changed cell tower, and now they are sending new SIM card. Must get this fixed or will have to cancel service. ** works fine. Thank you for working on this problem.

Given wrong info by customer service. Phone calls ended by amber alert sound. 611 says I need to pay up credit to complete a call when I'm on unlimited and auto pay..said it was problem during system updating--cant be fixed. Need to call in to reset phone. Then later told that was wrong. Internet is weak and slow. Will change soon.

I ordered this service & have been pleased with it. I am in my 3rd month. I had to call customer service to get my number transferred, but that has been the only call since I received the card. Thank you for offering quality service at low rated.

1st time activation and porting took 7 days. Ordered 2nd time got replacement sim sent had to reorder. Doesnt specify that it was a replacement sim. Doesn't state that you must pick a sim and package. Then problems on 2nd activation and port. My account on Straight talk is my email address. What they wanted was sim # with Straight Talk. Hoping service is better than customer service.

About 2 months ago I switched from a basic AT&T plan costing $53/mo to the PureTalk 2GB for $20/mo plan. I live on Maui and have had the same excellent coverage that I always had previously, and am beyond thrilled to be saving so much every month, AND getting 2GB instead of 1GB. Porting my phone number over to the new iPhone SE I ordered was a quick and simple online process. Wish I had heard of PureTalk much sooner!!

On my previous carrier I had an unlimited usage package, but seldom ever used more than 4 GB, so I assumed that I would be safe if I purchased a 6 GB package from PureTalk. Lo and behold I promptly exceeded my allotted amount and encountered connection difficulties. Somehow my use was far beyond 6 GB! I elected to go unlimited on my phone. I am satisfied, but am not experiencing the Great savings. No matter, I mostly changed on principal rather than cost.

I was skeptical at first, because of the low pricing, but so far so good and customer service is great and always willing to troubleshoot and help with any problems. Our whole family is on Puretalk and it's a great plan!

Re our four phones, the coverage is not that great. Not many options for service like family locator. The WiFi goes on and off. Calls on one phone goes to other phones at the same time, not happy about that.

I bought a phone and subscribed with Pure Talk (PT) early Dec. Porting of my number took several days. Although I could send/get texts, pictures and use internet, I could not make or receive a voice call. Spent 1 hour on hold with Cust Svc (CS) then Tech Support (TS) and then back to CS. Was told I would get an RMA within an hour. It took 24 hours. Was told to return by FedEx and that PT would cover shipment since phone was defective. No Fed Ex info provided so I had to pay out of pocket to send USPS, Priority, insured. Day after I got RMA I called again to verify that my replacement phone had been sent because I would need it to work. Was told it was on the way. Waited a week and no phone (it was now Dec 24).

I would have to say best switch I ever made. My cell service and data with Verizon was horrible at best and I was paying $117 a month and was very hesitant. But after switching my cell bill is now $56 and I get 100% better service and no lag in my data. I am very happy!

When I first heard of Pure Talk USA on the Mark Levin radio shop and a military person started the company I became interested. So I decided to give it a try and now could not be happier. I enjoy the same reception and activity I did with my old company and a lot cheaper.

You guys screwed up delivery of my phone which I rely on for internet connectivity so I missed the election as it was happening. Then when I finally did get the phone I used 18GB of data to reinstall everything off of my last phone, I reached your data limit the next day after 30 minutes of a YouTube video then found out I cannot buy additional data so I was stuck with a useless phone since you throttled me back to 80-120 KBPS. I had to buy another phone from Cricket and start another account just to maintain connectivity with the world.

I switched to Pure Talk because my previous carrier would increase my rates every few months. I had been with the carrier for several years and got tired of the increases. Keeping my phone and switching to Pure Talk was easy. However, this being my fourth month with Pure Talk, I noticed a slight increase in my bill. My plan cost was the same and taxes did not increase where I live (I checked) so the increase had to be a fee.

It is also a very good price per month.

We have friends in Mexico, we’re always able to call them with our former phone company. I paid the extra $10.00 for the international call, but never was able to get through, although I tried numerous combinations. Completely frustrating! Why should it be made so difficult? NEVER got through!!! JoAnn **

I am very happy with my switch. Glad to be out from under the thumb of Big Tech....As soon as Gab.com comes out with their new phone I will be leaving Google also....God Bless President & God Bless America....LET FREEDOM RING.

Finally a professional and friendly cell company. Great service, great price and an actual English speaking human being when you call for help! I would recommend to anyone who just wants simple fair quality phone service. I absolutely love Pure Talk and will never go back to the big guys.

From the first phone call to the SIM cards arriving, I was very grateful to deal with helpful and friendly people. Once I learned that PT is using the same towers as AT&T it was an easy decision to switch. The savings is much appreciated!

Clear calls, great customer service experiences, above and beyond helpful. We've had a couple instances with dropped calls, but overall better call service than AT&T. We could go full unlimited and still be almost $100 under what we were with AT&T and Verizon.

Started a little rough with my phone not being able to receive calls, however, once technical services resolved the issue my service has been trouble free. I am saving $600 a year switching to Pure Talk!! Keep up the outstanding service!!

Hi, everything is good with your service but the signal strength. I know it's nothing with your company. But could you help to talk with AT&T about putting a tower. I have the land for such a cell tower and lots new customers awaiting. They won't listen unless a company request. Thanks. Thomas

You would think unlimited is unlimited not 30 gigs and after that nothing works i.e. can’t even check emails. I switched to Pure Talk thinking I was getting a little bit of a better deal 20$ less than my previous carrier but they were truly unlimited. Honestly I’m thinking of switching back. Paying for the highest plan should mean exactly what it says unlimited.

We joined Pure Talk hoping to save some money. We went thru the AMAC and got a little extra on data. I was not real sure about switching from our server but I am here to tell you we are saving, for two lines, more than 50%! I would recommend pure talk... No problems...

I have a Galaxy S8, first, I have to reboot my phone two or three times a day to send or receive phone calls. It will ring and then drop. I have missed several important calls due to this. Second, I cannot hotspot with my phone as I did with AT&T. Price is good but service is lacking.

The service has been better than AT&T. They are very friendly and helpful every time I call. It was very easy to switch over. They are veterans. I haven't had as many problems as I have With AT&T. The data plans are very good. I only have 2 gig of data but have never used all of that anyway. And if you do go over. You're still covered.

After having issues with several of my cell phones on my plan (not allowing data to come through or IMEI issue), since all have been resolved by calling customer service. The people who assisted me were exceptionally nice and willing to help get the problem resolved quickly. I am very happy I left AT&T. I recommend PureTalk to everyone I know. Thanks for the great service!

I have no voicemail, and only receive enough signal to make a call, or send a text a few times through the day, or evenings. So, have not had much opportunity to use the service. Also making me angry, that I am unable to send you my message.

I have had a few group text messages never reach my phone. I’ve seen that the text was sent to me but one friend will get them and at the same time I will not. Other than that I’ve had a good experience and recommend to my friends!

It’s sufficient-don’t really use much. If you check activity you will see that - it is attached to one of my small business accounts. I needed another phone which was tied to that paper exclusively. I really don’t have much else to say about the service. I think it’s worth the $10 a month.

Pure Talk checks all the boxes for me! Better cell coverage (I don't need a booster), and much better price than Verizon! Great customer service too! And love the introductory price and customer referrals! I have recommended, and will recommend to others.

Sometimes it takes days to receive texts from different people and then I get them all at once. Several times I have not been able to place a call yet it goes through on a different phone/carrier. Data doesn’t always work in certain areas where other people’s phones are working.

After a 49 minute phone call and being transferred multiple times I finally got technical support. I was assured that my ring count would be changed to 10 within 24 hours, but that hasn't happened. I'll be checking out other companies!!

She said, "Try us. If you like you can extend your plan and get a discounted phone." When I tried to do that I was told to read the fine print. I feel I was misled by deceptive methods. When the iPhone 12 is shown it doesn’t say you have to be a new customer. The agent didn’t seem to care.

I’m glad to be able to switch from a very expensive cellphone carrier but was surprised to be charged a $5 fee because I had to update my payment info. My debit card was hacked in December and I’d forgotten that my monthly renewal was tied to my debit card. Kind of surprised I was penalized for that.

On initial contact with sign up, I was frankly impressed with how attentive the agent was to both my questions and the task at hand. However, fifty days later when calling in for support it took a bit too long to get through.

The service two months in has been great so far. You get great signals and at a fair price. I hope this service continues to improve and I will be happy to be a lifetime partner. I have not experienced any dropped calls or internet slowdowns.

When I switch I was supposed to get 3 months at 22.50 or half off, never saw it and when I called the Rep said I was wrong and only 1 month, which I also never got. Less than pleasant on the phone or helpful so I gave up. Service itself is fine, just don’t like the voicemail as I have to call in to see if there are messages after missed calls. Otherwise service is fine, thank you. Mark

I have decent phone service but cannot receive text message that contain images or send and I only get internet when I am at home. I have a Samsung Galaxy phone and I keep hearing Rush say how good the service is. I did not have any problems when I was with ATT.

Even though where I live I have 5 bars, I can rarely load a page. I rely heavily on wifi. I hope that Pure Talk is working on resolving this issue. As I’ve read online, a lot of customers experience this.

Your customer service was excellent. Above and beyond expectations. I would for sure recommend your service. The only issue I have is now and again there is a dead spot where the people on the other end say I disappear and they can not hear me. This happens when I am sitting at my desk or on a walk but with a strong signal.

I was having some difficulty retrieving my voice mail messages on my android phone and contacted someone from Pure Talk customer service who was able to help me correct the issue. I'm a new customer and have been very pleased with Pure Talk so far.

They say they offer a business service. Website shows they do. Do Not bother trying to inquire about it. After a week and a half of dealing with many well meaning people we have gotten nowhere trying to set up a business account. They whine about it being new. Evidently they have done a poor job with its rollout. They absolutely do not have their act together. Why would you offer a new service that you cannot even discuss with a potential customer. Filling out the web form is useless. If this is the way this company does business and provides customer service might as well stick with big carriers. Their service now actually looks great compared to this mess. Thanks for wasting our time!

Haven’t had any problems with any connections at all (so far). It would be nice to have an app, But not a big deal. Maybe in the future when logged into my account the data can be more up to date. It’s always two days behind.

I have been waiting for a rebate since early December. No one seems to know what to do, who I should speak with, when it will be issued. Customer service sent me to a few different departments, then told me Phobio was responsible for the rebate. They said they were not, sent me back to Pure Talk. I spent about 3 hours on the phone within 2 days. I still have no idea where the rebate is.

Like the cost,,, doesn't work in all areas around here, says no voice service. Havent tried it many areas but a couple I frequent within sight of towers I get no coverage. Otherwise seems good when in my immediate area, use phone very little, but wish it covered better.

Since switching to PureTalk I’ve been very happy with the service. The few times I’ve called customer service have been excellent experiences. I no longer anguish over my monthly cell phone bill, I’m extremely pleased with what I’m paying and if I have any regret it’s that I did not switch to PureTalk sooner.

My voicemail has not worked since I signed up... Customer service access by phone is seemingly non existent... Looking to drop service in the very near future if not responded to... Do you have an app? My phone number is **.

Your service is very poor. I never get a full bar in my phone. Most of the time I have one or two bars. My email and texts are slow receiving and sending. I don’t understand your advertising 99% coverage area in the USA. Not happening in North Texas and Southern Oklahoma.

Great for everything. I have told my family and friends that they should switch. It is Thanks to listening to the Sean Hannity show on the radio that I switched to Pure Talk. So Thank you for having a USA based service.

Excellent!!!! Love the service and the price, so happy they don’t contribute to organizations I Don’t believe in, please take the time and switch to Pure talk. They are a great organization and worth the switch. Thank you so much for your amazing service.

Thus far, I have had a very positive experience with reliability, dependability and efficacy. Moreover, I have already recommended PureTalk to friends, business clients and family! Perhaps a concern would be with FaceTime quality as from time to time I lose connection. However, I’m not sure if the quality is any less or more than the previous vendor (Sprint)!?

I called to find ways to increase message applicants to at least 15. As we have to be careful of contact with our friends due to Covid, the amount in group messages needs to be increased. I would appreciate your review of this matter. I do appreciate the help. Thank you.

Great service so far. Been with you over a month now and have as good a service as when I was with Verizon at a much better price. Thanks Puretalk!!! No dropped calls or interruptions are also a bonus.

I am happy paying a lot less for the same phone service. I am new to my Samsung and being 81 yrs of age, it is taking me a while to learn how to use the different options. Just happy to pay less at my age.

I can no longer send a picture, I can no longer receive a picture, I can no longer send a picture to my email. All of this I was able to do with the At&t service. What will you do for me to resolve this problem?

We are satisfied with our service. No different than when we were with our other provider. I would definitely recommend to family and friends. Our speed is good with internet and cell phone service is very good. Cost is very reasonable.

It is refreshing to receive service at a reasonable price. We are on the edge of the grid, require a booster to receive service in our home. Service isn't compromised with this lower price. Good Job Pure Talk USA! Mhm.

I was with AT&T before and I understand this is supposed to be AT&T service. I have a new Samsung S20 phone. My internet speeds are incredibly slower than when I was with real AT&T. I have run many speed test and it buffers. It's horrible and I'm not on my Wi-Fi.

]Recent new customer and I don't understand your requirement to set up a voice mail password account. I have had voice mail since it became available and this is the first time I have encountered this issue. Setting this up has been rather time consuming and even after speaking with your customer service for assistance was not able to set it up correctly...I have two phones and was able to set up one account but using the same method have never been able to set up the second phone...Except for this problem and the now becoming longer and longer wait time for assistance everything else is great.

Read the copious amount of notes in your system. Now you're making me write words to describe your failure to submit this form. Synonyms; inept, abhorrent, atrocious, second-rate, below par, substandard, incompetent, deficient, inferior. Minimum of fourth words to submit this form.

I have been pleased with the telephone service. I have noted some issues with my texting function——. In Texas recently, for example, I became aware of multiple missing and/or delayed text messages on group texts with family members. This concerns me particularly in my business use. Also, when away from my home, where I have wifi, I have a sense that emails or web searches seem slower.

My billing address is in Mn but I am currently in TN and lost complete service for days beginning Christmas Day. Prior to that I was without internet service for approximately 3 days in the month of December and I am paying for service not rendered. Why bill me for days when service not provided?

What a relief it is to actually SPEAK with someone! The representatives are knowledgeable. When calls are transferred, the service is superior. I've told plenty of people I know about this gem of a cell phone service provider. Keep up the great work Pure Talk!

I used to have AT&T but switched to Pure Talk to save money. I saved a bunch and can't tell a bit of difference, except for the customer service. The PureTalk people are so nice and friendly I hate to end the call. I called to asked questions, switch over, etc. No complaints whatsoever.

I was an AT&T customer and I was paying $140 per month for two lines with unlimited data and hotspot. Service from ATT was good but, it was too expensive. I bought two lines from Pure Talk with hotspot. One line has 2GB data and the other comes with 10GB data. I now pay $50 per month ($20 + $35) - 10% discount. Service has been excellent and just as good as before. I selected Pure talk because they use ATT towers so, I knew the service would be good. I highly recommend!

I have switched 3 lines. In each case it has required multiple calls to Tech Support to gain mobile data and SMS text functionality. In the case of 2 of the lines on my account, text and picture sending is still not available.

I got my wife a smartphone (Android). It would not sent or receive photographs. I spent hours on my phone with Pure Talk work no results. This included getting a second phone and more hours with Pure Talk. I finally got in touch with Nokia and after some time with them THEY figured out what the problem was.

Agent was told Hotspot was sole reason to switch, using Sam Gal Note 9. After switch was told, "Sorry, Hotspot for Android not guaranteed ". Angry with bait and switch. Still don't have Hotspot capability despite numerous calls to customer service, tech support and upper level supervisors. This survey is not working properly and that, too, causes a disappointment in the company and those it contracts to conduct the survey.

My move to PureTalk was very smooth and the customer service person was knowledgeable and explained the process completely. I received the sim card promptly and was up and calling the same day. I will recommend PureTalk to all my friends and business associates. Glad I made the move.

I have a home in Madison/Buckhead/Greensboro, Ga area and family and little or no service. I can move from bedroom (no service) to living room and sometimes 1 bar on and off. This is terrible service and no better than the major carrier I had; Verizon!

Since switching to Pure Talk, the quality of outgoing sound of my phone calls is awful. My texts go through late sometimes. When I went out of town, I didn't have any reception for days, so I couldn't make calls of texts. I'm switching back to Verizon. My family keeps complaining to me that they can't hear me. I really need a reliable service provider especially on the road.

It took way over a month, closer to two, to get a number transferred to the phone we got from Pure Talk. This was due to pure talk employees not knowing the correct protocol. I spent countless hours on the phone with both companies, I feel like I should get some type of credit on my account.

I cancelled my purchase. Wanted a refund, I even sent back the sim card! Never was cancelled and without me catching until now Pure Talk still taking out of my bank 23.00 for last 3 maybe 4 months. Now I will not go back to puretalk and I am contacting BBB and FTC.

I transitioned to Pure Talk because my coverage on another network was getting worse and worse. Porting my numbers was extremely easy, I was very nicely attended by the helpline. Since the beginning, my service has been superb, the coverage is better than what I had been used to have in years and the speed is consistently great.

I have not received text, people haven't received my text... And sometimes they do? It is very unreliable and I will be changing service in the near future. I am very unhappy with this phone service and would not recommend to anyone until these issues are resolved. Nowadays, we can't have a phone where we never know what will be sent, and what has or hasn't been received.

I purchased a New phone from FH with this service ad in there. So I called and got a SIM card sent out to me. I tried calling once before and getting it fixed but it hasnt BEEN resolved. Picture text incoming or outgoing cannot receive. Also had a question on how to pay my bill, last month they said if I did it online the website it wouldnt charge me the extra $5 And it Still did.

This a safe place for my grandchildren. They can look at anything they want without my supervision. That in itself give me peace. I have and would again recommend your streaming service. God bless you for your efforts to provide a clean and safe place to visit.

Good service, dependable. Just wish you had more phones to choose from. Really like the price. My son uses your service. He is very satisfied. Need more phones to choose from and I would switch two more lines. Thanks for the service.

Truck both phones. My husband and mine are giving us very poor reception. His phone does not want to allow him to answer. We’ve tried everything but shows no sensitivity to his touching the screen. My phone skips every fourth or fifth word. It doesn’t matter what individual or business I’m speaking with so it is definitely a problem with my own phone and as a hospice nurse it is very important that I have the most excellent phone service. We change from Verizon and Pure Talk has not given.

Signing up for PureTalk was easy and non-complicated. Tech support was very helpful in setting up the voice mail. I was having difficulties but she got it working. The low monthly cost was the main reason for subscribing to the service.

Really rocks. Changed from Verizon to Puretalk and saved myself a lot of money and still got good service. I would recommend this service, not just to save money but because of the quality of the calls.

I signed up for Pure Talk a couple months ago. I wanted to compare it with my existing service with GCI here in Alaska. Unfortunately I lost the phone that I had my PureTalk account with so I thought I'd order one from PureTalk so that I could have the same phone number. I was going to order the Samsung Galaxy A51 128GB for $150. I was told I had to pay $400 and the $150 price did not apply to me for some reason. Therefore, I did not order it and may end up cancelling my PureTalk account unless I can find a suitable phone.

Glad to dump AT&T. Super cheap. No issues. Convinced my mom to come with. Service issues are usually a problem in Southern OHIO. Three Months. So far, so great. Sharing with friends and other family members in hopes they make the switch too.

I have had occasion to call customer service a total of 3 times since I converted over to Pure Talk -- Twice for questions regarding initial set up and once for setting up my voice mail. Each time There was only a very brief wait before a live person answered my call. With each call the representative was cheerful, pleasant and completely knowledgeable of their Pure Talk product as well as the features of my specific model of mobile phone equipment. The service was complete and resolved within a minute or two.