PureTalk Reviews

Service is awesome for being MVNO, never had a single issue with them. Internet and coverage is incredible, price is just right, I love that customer service is based in the Good ol USA, which is the reason why I switched, I would recommend PureTalk to my family and friends.

Around November 6, 2020 I signed up with Pure Talk because people like Mark Levin, Rush Limbaugh and Sean Hannity sang your praises. I dropped Verizon who I had for years. I never had any problems with them. Well I've had nothing but trouble with Pure Talk. It started almost immediately. I couldn't get the voice mail set up for one thing and I wasn't able to text. But then I'm not very tech savvy. I did call to get some help with it and the first girl wasn't any help at all. She really didn't seem to want to be bothered with someone like me.

1. Cannot download some texts and videos and pictures. Very pleasant and knowledgeable representative but the fix did not work. 2. Previously called about the fact the voicemail never lets me know when I have a message to listen to. Very pleasant rep on that call also but it appears a useful version of that feature is not offered.

Phones work just as good as they did before with one of the big name carriers. With 4 phones in our family our bill went down about 53%. Yes, less than 1/2 what it was before. And no more of my money being donated to garbage I don't agree with.

PureTalk does exactly what they say they will. My phone service is as good as AT&T, but at a quarter of the cost of my company contracted plan. So much better. In fact, so much so, I moved my daughter and son-in-law's services over to PureTalk. Big plus, a veteran owned company, and I when I needed help, I got to talk to a very helpful young lady in the US. All about supporting our own, especially veterans!

Admittedly, I was worried about moving to PureTalk from T-Mobile because I didn’t know how the cell service would compare. I have been shocked that often it is better than what I was accustomed to. I have just as much service if not better than what I had previously. This is great confidence knowing that I can maintain service will also save a lot of money.

I have enjoyed my experience with Pure Talk very much. My service is great with no interruptions so far. I can also speak to a representative when I have concern. The affordability is the best feature! They also offer great deals on a variety of phones.

Really amazing service! Switched from Verizon and have been saving $54 monthly. I go camping a bunch because of covid lockdowns and always manage to get service compared to my friends with ATT etc. I get some lagging issues when there is no wifi but the switch is 100% worth it.

I can't text pictures when I text my contacts. I cannot send texts to some people or emojis either don't go through to some contacts. I can't get service a block away from my home, in the car, at the gym, in the yard or when I travel.

Good coverage, but a bit patchy in more rural areas; that’s not really unexpected. But for the most part works well at an unbeatable rate. Only problem I’ve had is that I have to reset my phone frequently to access the service, but I suspect that’s related to my phone or possibly I have a faulty sim.

Overall our experience has been good. I would love to see a PureTalk app to manage account instead using the website. I've found signal strength as adequate and would love VOP available. For cost and our personal needs this plans works well for us.

Your service does everything we were using through Verizon, but at half the cost. When we had a few problems setting up our phones and adding a new one, customer service was very helpful and patient with us. We would recommend Pure Talk to our friends. Thank you!

Very long wait to talk to tech. Have called 3 times about call on phone no ** breaking up. Not fixed yet. We have put different codes in settings, changed cell tower, and now they are sending new SIM card. Must get this fixed or will have to cancel service. ** works fine. Thank you for working on this problem.

Given wrong info by customer service. Phone calls ended by amber alert sound. 611 says I need to pay up credit to complete a call when I'm on unlimited and auto pay..said it was problem during system updating--cant be fixed. Need to call in to reset phone. Then later told that was wrong. Internet is weak and slow. Will change soon.

I ordered this service & have been pleased with it. I am in my 3rd month. I had to call customer service to get my number transferred, but that has been the only call since I received the card. Thank you for offering quality service at low rated.

1st time activation and porting took 7 days. Ordered 2nd time got replacement sim sent had to reorder. Doesnt specify that it was a replacement sim. Doesn't state that you must pick a sim and package. Then problems on 2nd activation and port. My account on Straight talk is my email address. What they wanted was sim # with Straight Talk. Hoping service is better than customer service.

About 2 months ago I switched from a basic AT&T plan costing $53/mo to the PureTalk 2GB for $20/mo plan. I live on Maui and have had the same excellent coverage that I always had previously, and am beyond thrilled to be saving so much every month, AND getting 2GB instead of 1GB. Porting my phone number over to the new iPhone SE I ordered was a quick and simple online process. Wish I had heard of PureTalk much sooner!!

On my previous carrier I had an unlimited usage package, but seldom ever used more than 4 GB, so I assumed that I would be safe if I purchased a 6 GB package from PureTalk. Lo and behold I promptly exceeded my allotted amount and encountered connection difficulties. Somehow my use was far beyond 6 GB! I elected to go unlimited on my phone. I am satisfied, but am not experiencing the Great savings. No matter, I mostly changed on principal rather than cost.

I was skeptical at first, because of the low pricing, but so far so good and customer service is great and always willing to troubleshoot and help with any problems. Our whole family is on Puretalk and it's a great plan!

Re our four phones, the coverage is not that great. Not many options for service like family locator. The WiFi goes on and off. Calls on one phone goes to other phones at the same time, not happy about that.

I bought a phone and subscribed with Pure Talk (PT) early Dec. Porting of my number took several days. Although I could send/get texts, pictures and use internet, I could not make or receive a voice call. Spent 1 hour on hold with Cust Svc (CS) then Tech Support (TS) and then back to CS. Was told I would get an RMA within an hour. It took 24 hours. Was told to return by FedEx and that PT would cover shipment since phone was defective. No Fed Ex info provided so I had to pay out of pocket to send USPS, Priority, insured. Day after I got RMA I called again to verify that my replacement phone had been sent because I would need it to work. Was told it was on the way. Waited a week and no phone (it was now Dec 24).

I would have to say best switch I ever made. My cell service and data with Verizon was horrible at best and I was paying $117 a month and was very hesitant. But after switching my cell bill is now $56 and I get 100% better service and no lag in my data. I am very happy!

When I first heard of Pure Talk USA on the Mark Levin radio shop and a military person started the company I became interested. So I decided to give it a try and now could not be happier. I enjoy the same reception and activity I did with my old company and a lot cheaper.

You guys screwed up delivery of my phone which I rely on for internet connectivity so I missed the election as it was happening. Then when I finally did get the phone I used 18GB of data to reinstall everything off of my last phone, I reached your data limit the next day after 30 minutes of a YouTube video then found out I cannot buy additional data so I was stuck with a useless phone since you throttled me back to 80-120 KBPS. I had to buy another phone from Cricket and start another account just to maintain connectivity with the world.

I switched to Pure Talk because my previous carrier would increase my rates every few months. I had been with the carrier for several years and got tired of the increases. Keeping my phone and switching to Pure Talk was easy. However, this being my fourth month with Pure Talk, I noticed a slight increase in my bill. My plan cost was the same and taxes did not increase where I live (I checked) so the increase had to be a fee.

It is also a very good price per month.

We have friends in Mexico, we’re always able to call them with our former phone company. I paid the extra $10.00 for the international call, but never was able to get through, although I tried numerous combinations. Completely frustrating! Why should it be made so difficult? NEVER got through!!! JoAnn **

I am very happy with my switch. Glad to be out from under the thumb of Big Tech....As soon as Gab.com comes out with their new phone I will be leaving Google also....God Bless President & God Bless America....LET FREEDOM RING.

Finally a professional and friendly cell company. Great service, great price and an actual English speaking human being when you call for help! I would recommend to anyone who just wants simple fair quality phone service. I absolutely love Pure Talk and will never go back to the big guys.

From the first phone call to the SIM cards arriving, I was very grateful to deal with helpful and friendly people. Once I learned that PT is using the same towers as AT&T it was an easy decision to switch. The savings is much appreciated!

Clear calls, great customer service experiences, above and beyond helpful. We've had a couple instances with dropped calls, but overall better call service than AT&T. We could go full unlimited and still be almost $100 under what we were with AT&T and Verizon.

Started a little rough with my phone not being able to receive calls, however, once technical services resolved the issue my service has been trouble free. I am saving $600 a year switching to Pure Talk!! Keep up the outstanding service!!

Hi, everything is good with your service but the signal strength. I know it's nothing with your company. But could you help to talk with AT&T about putting a tower. I have the land for such a cell tower and lots new customers awaiting. They won't listen unless a company request. Thanks. Thomas

You would think unlimited is unlimited not 30 gigs and after that nothing works i.e. can’t even check emails. I switched to Pure Talk thinking I was getting a little bit of a better deal 20$ less than my previous carrier but they were truly unlimited. Honestly I’m thinking of switching back. Paying for the highest plan should mean exactly what it says unlimited.

We joined Pure Talk hoping to save some money. We went thru the AMAC and got a little extra on data. I was not real sure about switching from our server but I am here to tell you we are saving, for two lines, more than 50%! I would recommend pure talk... No problems...

I have a Galaxy S8, first, I have to reboot my phone two or three times a day to send or receive phone calls. It will ring and then drop. I have missed several important calls due to this. Second, I cannot hotspot with my phone as I did with AT&T. Price is good but service is lacking.

The service has been better than AT&T. They are very friendly and helpful every time I call. It was very easy to switch over. They are veterans. I haven't had as many problems as I have With AT&T. The data plans are very good. I only have 2 gig of data but have never used all of that anyway. And if you do go over. You're still covered.

After having issues with several of my cell phones on my plan (not allowing data to come through or IMEI issue), since all have been resolved by calling customer service. The people who assisted me were exceptionally nice and willing to help get the problem resolved quickly. I am very happy I left AT&T. I recommend PureTalk to everyone I know. Thanks for the great service!

I have no voicemail, and only receive enough signal to make a call, or send a text a few times through the day, or evenings. So, have not had much opportunity to use the service. Also making me angry, that I am unable to send you my message.

I have had a few group text messages never reach my phone. I’ve seen that the text was sent to me but one friend will get them and at the same time I will not. Other than that I’ve had a good experience and recommend to my friends!

It’s sufficient-don’t really use much. If you check activity you will see that - it is attached to one of my small business accounts. I needed another phone which was tied to that paper exclusively. I really don’t have much else to say about the service. I think it’s worth the $10 a month.

Pure Talk checks all the boxes for me! Better cell coverage (I don't need a booster), and much better price than Verizon! Great customer service too! And love the introductory price and customer referrals! I have recommended, and will recommend to others.

Sometimes it takes days to receive texts from different people and then I get them all at once. Several times I have not been able to place a call yet it goes through on a different phone/carrier. Data doesn’t always work in certain areas where other people’s phones are working.

After a 49 minute phone call and being transferred multiple times I finally got technical support. I was assured that my ring count would be changed to 10 within 24 hours, but that hasn't happened. I'll be checking out other companies!!

She said, "Try us. If you like you can extend your plan and get a discounted phone." When I tried to do that I was told to read the fine print. I feel I was misled by deceptive methods. When the iPhone 12 is shown it doesn’t say you have to be a new customer. The agent didn’t seem to care.

I’m glad to be able to switch from a very expensive cellphone carrier but was surprised to be charged a $5 fee because I had to update my payment info. My debit card was hacked in December and I’d forgotten that my monthly renewal was tied to my debit card. Kind of surprised I was penalized for that.

On initial contact with sign up, I was frankly impressed with how attentive the agent was to both my questions and the task at hand. However, fifty days later when calling in for support it took a bit too long to get through.

The service two months in has been great so far. You get great signals and at a fair price. I hope this service continues to improve and I will be happy to be a lifetime partner. I have not experienced any dropped calls or internet slowdowns.

When I switch I was supposed to get 3 months at 22.50 or half off, never saw it and when I called the Rep said I was wrong and only 1 month, which I also never got. Less than pleasant on the phone or helpful so I gave up. Service itself is fine, just don’t like the voicemail as I have to call in to see if there are messages after missed calls. Otherwise service is fine, thank you. Mark

I have decent phone service but cannot receive text message that contain images or send and I only get internet when I am at home. I have a Samsung Galaxy phone and I keep hearing Rush say how good the service is. I did not have any problems when I was with ATT.

Even though where I live I have 5 bars, I can rarely load a page. I rely heavily on wifi. I hope that Pure Talk is working on resolving this issue. As I’ve read online, a lot of customers experience this.

Your customer service was excellent. Above and beyond expectations. I would for sure recommend your service. The only issue I have is now and again there is a dead spot where the people on the other end say I disappear and they can not hear me. This happens when I am sitting at my desk or on a walk but with a strong signal.

I was having some difficulty retrieving my voice mail messages on my android phone and contacted someone from Pure Talk customer service who was able to help me correct the issue. I'm a new customer and have been very pleased with Pure Talk so far.

They say they offer a business service. Website shows they do. Do Not bother trying to inquire about it. After a week and a half of dealing with many well meaning people we have gotten nowhere trying to set up a business account. They whine about it being new. Evidently they have done a poor job with its rollout. They absolutely do not have their act together. Why would you offer a new service that you cannot even discuss with a potential customer. Filling out the web form is useless. If this is the way this company does business and provides customer service might as well stick with big carriers. Their service now actually looks great compared to this mess. Thanks for wasting our time!

Haven’t had any problems with any connections at all (so far). It would be nice to have an app, But not a big deal. Maybe in the future when logged into my account the data can be more up to date. It’s always two days behind.

I have been waiting for a rebate since early December. No one seems to know what to do, who I should speak with, when it will be issued. Customer service sent me to a few different departments, then told me Phobio was responsible for the rebate. They said they were not, sent me back to Pure Talk. I spent about 3 hours on the phone within 2 days. I still have no idea where the rebate is.

Like the cost,,, doesn't work in all areas around here, says no voice service. Havent tried it many areas but a couple I frequent within sight of towers I get no coverage. Otherwise seems good when in my immediate area, use phone very little, but wish it covered better.

Since switching to PureTalk I’ve been very happy with the service. The few times I’ve called customer service have been excellent experiences. I no longer anguish over my monthly cell phone bill, I’m extremely pleased with what I’m paying and if I have any regret it’s that I did not switch to PureTalk sooner.

My voicemail has not worked since I signed up... Customer service access by phone is seemingly non existent... Looking to drop service in the very near future if not responded to... Do you have an app? My phone number is **.

Your service is very poor. I never get a full bar in my phone. Most of the time I have one or two bars. My email and texts are slow receiving and sending. I don’t understand your advertising 99% coverage area in the USA. Not happening in North Texas and Southern Oklahoma.

Great for everything. I have told my family and friends that they should switch. It is Thanks to listening to the Sean Hannity show on the radio that I switched to Pure Talk. So Thank you for having a USA based service.

Excellent!!!! Love the service and the price, so happy they don’t contribute to organizations I Don’t believe in, please take the time and switch to Pure talk. They are a great organization and worth the switch. Thank you so much for your amazing service.

Thus far, I have had a very positive experience with reliability, dependability and efficacy. Moreover, I have already recommended PureTalk to friends, business clients and family! Perhaps a concern would be with FaceTime quality as from time to time I lose connection. However, I’m not sure if the quality is any less or more than the previous vendor (Sprint)!?

I called to find ways to increase message applicants to at least 15. As we have to be careful of contact with our friends due to Covid, the amount in group messages needs to be increased. I would appreciate your review of this matter. I do appreciate the help. Thank you.

Great service so far. Been with you over a month now and have as good a service as when I was with Verizon at a much better price. Thanks Puretalk!!! No dropped calls or interruptions are also a bonus.

I am happy paying a lot less for the same phone service. I am new to my Samsung and being 81 yrs of age, it is taking me a while to learn how to use the different options. Just happy to pay less at my age.

I can no longer send a picture, I can no longer receive a picture, I can no longer send a picture to my email. All of this I was able to do with the At&t service. What will you do for me to resolve this problem?

We are satisfied with our service. No different than when we were with our other provider. I would definitely recommend to family and friends. Our speed is good with internet and cell phone service is very good. Cost is very reasonable.

It is refreshing to receive service at a reasonable price. We are on the edge of the grid, require a booster to receive service in our home. Service isn't compromised with this lower price. Good Job Pure Talk USA! Mhm.

I was with AT&T before and I understand this is supposed to be AT&T service. I have a new Samsung S20 phone. My internet speeds are incredibly slower than when I was with real AT&T. I have run many speed test and it buffers. It's horrible and I'm not on my Wi-Fi.

]Recent new customer and I don't understand your requirement to set up a voice mail password account. I have had voice mail since it became available and this is the first time I have encountered this issue. Setting this up has been rather time consuming and even after speaking with your customer service for assistance was not able to set it up correctly...I have two phones and was able to set up one account but using the same method have never been able to set up the second phone...Except for this problem and the now becoming longer and longer wait time for assistance everything else is great.

Read the copious amount of notes in your system. Now you're making me write words to describe your failure to submit this form. Synonyms; inept, abhorrent, atrocious, second-rate, below par, substandard, incompetent, deficient, inferior. Minimum of fourth words to submit this form.

I have been pleased with the telephone service. I have noted some issues with my texting function——. In Texas recently, for example, I became aware of multiple missing and/or delayed text messages on group texts with family members. This concerns me particularly in my business use. Also, when away from my home, where I have wifi, I have a sense that emails or web searches seem slower.

My billing address is in Mn but I am currently in TN and lost complete service for days beginning Christmas Day. Prior to that I was without internet service for approximately 3 days in the month of December and I am paying for service not rendered. Why bill me for days when service not provided?

What a relief it is to actually SPEAK with someone! The representatives are knowledgeable. When calls are transferred, the service is superior. I've told plenty of people I know about this gem of a cell phone service provider. Keep up the great work Pure Talk!

I used to have AT&T but switched to Pure Talk to save money. I saved a bunch and can't tell a bit of difference, except for the customer service. The PureTalk people are so nice and friendly I hate to end the call. I called to asked questions, switch over, etc. No complaints whatsoever.

I was an AT&T customer and I was paying $140 per month for two lines with unlimited data and hotspot. Service from ATT was good but, it was too expensive. I bought two lines from Pure Talk with hotspot. One line has 2GB data and the other comes with 10GB data. I now pay $50 per month ($20 + $35) - 10% discount. Service has been excellent and just as good as before. I selected Pure talk because they use ATT towers so, I knew the service would be good. I highly recommend!

I have switched 3 lines. In each case it has required multiple calls to Tech Support to gain mobile data and SMS text functionality. In the case of 2 of the lines on my account, text and picture sending is still not available.

I got my wife a smartphone (Android). It would not sent or receive photographs. I spent hours on my phone with Pure Talk work no results. This included getting a second phone and more hours with Pure Talk. I finally got in touch with Nokia and after some time with them THEY figured out what the problem was.

Agent was told Hotspot was sole reason to switch, using Sam Gal Note 9. After switch was told, "Sorry, Hotspot for Android not guaranteed ". Angry with bait and switch. Still don't have Hotspot capability despite numerous calls to customer service, tech support and upper level supervisors. This survey is not working properly and that, too, causes a disappointment in the company and those it contracts to conduct the survey.

My move to PureTalk was very smooth and the customer service person was knowledgeable and explained the process completely. I received the sim card promptly and was up and calling the same day. I will recommend PureTalk to all my friends and business associates. Glad I made the move.

I have a home in Madison/Buckhead/Greensboro, Ga area and family and little or no service. I can move from bedroom (no service) to living room and sometimes 1 bar on and off. This is terrible service and no better than the major carrier I had; Verizon!

Since switching to Pure Talk, the quality of outgoing sound of my phone calls is awful. My texts go through late sometimes. When I went out of town, I didn't have any reception for days, so I couldn't make calls of texts. I'm switching back to Verizon. My family keeps complaining to me that they can't hear me. I really need a reliable service provider especially on the road.

It took way over a month, closer to two, to get a number transferred to the phone we got from Pure Talk. This was due to pure talk employees not knowing the correct protocol. I spent countless hours on the phone with both companies, I feel like I should get some type of credit on my account.

I cancelled my purchase. Wanted a refund, I even sent back the sim card! Never was cancelled and without me catching until now Pure Talk still taking out of my bank 23.00 for last 3 maybe 4 months. Now I will not go back to puretalk and I am contacting BBB and FTC.

I transitioned to Pure Talk because my coverage on another network was getting worse and worse. Porting my numbers was extremely easy, I was very nicely attended by the helpline. Since the beginning, my service has been superb, the coverage is better than what I had been used to have in years and the speed is consistently great.

I have not received text, people haven't received my text... And sometimes they do? It is very unreliable and I will be changing service in the near future. I am very unhappy with this phone service and would not recommend to anyone until these issues are resolved. Nowadays, we can't have a phone where we never know what will be sent, and what has or hasn't been received.

I purchased a New phone from FH with this service ad in there. So I called and got a SIM card sent out to me. I tried calling once before and getting it fixed but it hasnt BEEN resolved. Picture text incoming or outgoing cannot receive. Also had a question on how to pay my bill, last month they said if I did it online the website it wouldnt charge me the extra $5 And it Still did.

This a safe place for my grandchildren. They can look at anything they want without my supervision. That in itself give me peace. I have and would again recommend your streaming service. God bless you for your efforts to provide a clean and safe place to visit.

Good service, dependable. Just wish you had more phones to choose from. Really like the price. My son uses your service. He is very satisfied. Need more phones to choose from and I would switch two more lines. Thanks for the service.

Truck both phones. My husband and mine are giving us very poor reception. His phone does not want to allow him to answer. We’ve tried everything but shows no sensitivity to his touching the screen. My phone skips every fourth or fifth word. It doesn’t matter what individual or business I’m speaking with so it is definitely a problem with my own phone and as a hospice nurse it is very important that I have the most excellent phone service. We change from Verizon and Pure Talk has not given.

Signing up for PureTalk was easy and non-complicated. Tech support was very helpful in setting up the voice mail. I was having difficulties but she got it working. The low monthly cost was the main reason for subscribing to the service.

Really rocks. Changed from Verizon to Puretalk and saved myself a lot of money and still got good service. I would recommend this service, not just to save money but because of the quality of the calls.

I signed up for Pure Talk a couple months ago. I wanted to compare it with my existing service with GCI here in Alaska. Unfortunately I lost the phone that I had my PureTalk account with so I thought I'd order one from PureTalk so that I could have the same phone number. I was going to order the Samsung Galaxy A51 128GB for $150. I was told I had to pay $400 and the $150 price did not apply to me for some reason. Therefore, I did not order it and may end up cancelling my PureTalk account unless I can find a suitable phone.

Glad to dump AT&T. Super cheap. No issues. Convinced my mom to come with. Service issues are usually a problem in Southern OHIO. Three Months. So far, so great. Sharing with friends and other family members in hopes they make the switch too.

I have had occasion to call customer service a total of 3 times since I converted over to Pure Talk -- Twice for questions regarding initial set up and once for setting up my voice mail. Each time There was only a very brief wait before a live person answered my call. With each call the representative was cheerful, pleasant and completely knowledgeable of their Pure Talk product as well as the features of my specific model of mobile phone equipment. The service was complete and resolved within a minute or two.

It’s frustrating to confirm that I am not a robot every time I access the internet and my reception is not as good as Verizon. I had higher hopes for this service. The price for this device is good. I’m still debating on whether to switch service or not.

It was very easy to sign up, and thus far, I’ve had no problems with calls. However, when I first signed up I wasn’t told that my voicemail would have to be set up and some numbers would have to include the area code. But, other than those two issues I’ve had no problems. I’m very happy with Pure Talk. It’s saving me about $45 per month.

I cannot get online from my phone unless I am at home and on my wifi. I have paid for 6G of data. Why can't I get online out on the road. When I go up the road or out of town I can make calls but not go to a website.

I was happy with the Pure Talk representatives but it took two tries to get to your port and several tries to get my old phone number disconnected from Xfinity/Comcast. My service has been good but I had trouble getting my voicemail to work as I had to make three calls before I found a person with the correct procedure to get it to record calls.

We have only been with Pure Talk for a short time, but everything seems to be fine. We have very good reception and service. The people spoken to in Customer Service have been very helpful and knowledgeable. Thank You very much!

My account was fairly easy to set up and I have had no service interruptions. I am saving a lot of money compared to the big name carrier I had used for years. I have another phone that I will be switching over as well. Just wanted to wait and see how the service worked out.

Switching to Pure Talk was very easy and I wish we would have switched a long time ago. Everything about them has been great. Coverage, pricing and customer service is excellent. Could not be happier! Do not hesitate to make the change.

When I signed up, informed Pure Talk that I was keeping phone from Verizon. There was no documentation from Puretalk. I did not know that there needed to be multiple setting adjustments that needed to be made and Puretalk did nothing and said nothing about that. I had poor service for about 2 weeks. When I called to tech support for help then I found out that adjustments needed to be made. Everything is good now but, the start up info from Puretalk was very lacking.

Even though the agents have been super helpful they have not been able to help get my phone working. Sometimes the phone rings but most of the time people tell me they had tried to call several times without the phone ringing through. Voicemail won't download. I'm going to switch back to Verizon which I really don't want to do.

I switched to Pure talk because my Sprint/Tmobile was horrible in my home. I wanted to use a major player, so I had service at home. I didn't want to pay their prices. Heard about Pure talk on conservative radio and have been happy. Have had a few issues with home service, but much better than before.

Our experience as a "referred customer" has been great. It's very nice to be able to call CService and speak to a representative or technical support. We referred our son and his experience was great as well! We have told many people to give PureTalk a try.

Had Straight Talk for 5 years, no problem. Wanted to switch to American co, I'm very disappointed. Keep thinking about switching back. Poor reception/wifi. Have hard time getting Facebook to come up. Been disappointed from day one! I don't have internet at home, but shouldn't matter,didn't with straight talk. Also, was supposed to get Amac free for 2 years, haven't gotten that either.

Much better reception and service than I was used to. Great phones once learned how to use them. I was very skeptical at first since At&t was the carrier, and I had deplorable service from them in the past, but Pure Talk has seemed to overcome at&t's failings and delivers on all categories. Thank you.

We are using the same phones we used with Straight Talk, but we miss about half our calls. The phone doesn't ring, it doesn't show a missed call, and the only way we know if someone called is if they leave a voicemail. Also, lots of times people we are talking with say we are "cutting out" and we move and it works for a little while longer til it cuts out again. The only difference is Puretalk vs. Straight talk. I don't know how much longer I'll be able to stand the poor connections.

We had Verizon for years & were satisified. Kept hearing Rush Limbaugh, Sea Hannity & Mark Levine advertising Pure Talk so we tried it. The savings is great. Then customer service is equally great. Our cell service is as good as Verizon.

Ever since I signed up with PureTalk, I’ve had excellent service! I was pleasantly surprised!! I’d rather support the smaller companies than the big tech companies that don’t care about their customers. They tend to give you a great promotion, then overcharge you after several months. You give me a great deal right away!! Thank you for the great product!!

So far my experience with Pure Talk has been great here in North West Arkansas. Will be moving to Northeast Arkansas soon. Hope to have the same results. Haven’t had any problems so far in the first two months. Trust that the future will work out as well!

Easy to set up, even for a non-technical person. My biggest concern in switching services was that I wouldn’t have a tech rep in front of me to help me transition my old phone to the new. It was easy with the assistance I received from Pure Talk reps. Everything went smoothly and it happened just as they said it would. Plus, I’m saving $40 a month and receiving much better and brought her services for that price. Very happy!

So Far so good, good reception and customer service switching over. I believe it's a great plan for the money. Was very easy to switch over and set up, Have no problems whatsoever with the service the first two months,

We have been very happy with our new Pure Talk service - thank you. The associates on line and on the phone have been very helpful getting our two phones, cell service and voicemail set up. We are very happy to have made the switch from Verizon. We are looking forward to have our service for a long time!!!

I switched three lines of service from AT&T to PureTalk. The service has been great. It was very easy to change lines and start our new account. The monthly savings on our bill is hard to believe, compared to the former. Thank you!

I was on Sprint for 16 years which cost around $65.00 a month (I owned my phone) for unlimited. However analyzing my mobile data usage. I was able to switch to PureTalk and reduce my data plan to 4g for $25.00 a month and get better cell coverage to boot.

I get some texts, but others are created as downloads, and I cannot open them, some as small as 1kb. Cannot set my voicemail even though I have followed the PT instructions from the site. The frame rate when trying to live chat is also horrible and freezes.

I am very happy and enjoy my new iPhone that cost me nothing!! My husband tried Pure Talk but was not happy with the coverage in traveling rural east coast NC. He thought Verizon had better coverage in the areas he traveled.

When I recently switched to Puretalk from Tracfone, the Nokia 1.3 I bought from Puretalk had problems that eventually Nokia and Puretalk concluded needed that phone to be sent back for repairs. That wasted a lot of time. Puretalk gave me a full refund toward an upgraded phone of my choice. I am now thrilled with my new Samsung, the ATT network, and Puretalk service.

The customer service was superb, clear, punctual and spot on! Since transferring to Pure Talk November 27, my wife's iphone 7 voicemail has never worked properly. She had to "dial in" with her passcode to listen to vmails. One call to Tech Support and a few minutes later everything worked flawless.

I am very happy that I made the switch to PureTalk! Not only is the service reliable, but I’m also very happy with the affordable rate that I pay each month. I would gladly recommend PureTalk to my friends and family.

Overall service has been good. Was a problem with the IPhone 8 with losing service of which I needed to purchase a new SIM card. Not sure why service did not work...Customer service tried fixing the issue to no avail.

** supported wifi calling with my Iphone 6. Pure Talk does not. Whenever I leave my area, I have to reset the network to get internet. I install Viasat satellite internet and cannot show the customer how well our wifi calling works.

The service is very good coverage has been the same as far as I can tell. There have been a couple of hiccups, one required a call to 611 because the other phone on the account was not working. Technical said that it was a computer glitch and did something right away to fix it. The only other complaint is that the voice mail is not as good as my previous provider. This is a small concern as I do not use it much and is much outweighed by the money that I am saving.

I can't get service, refusal to reactivate my phone. Problem not at my end. Service reps ask the same questions over and over, but nothing is resolved. Bought a Moto phone just to use pt. You're billing me for service when I have none. What a nightmare this company is.

It works about 90% of the time. When I go to Indianapolis every day for work, there are places I cannot make a phone call. Dead spots. When watching or listen to something on the phone, after hang up, it doesn't go back to the program.

I have a serious medical condition which requires good phone communication with the medical team. Which means I need to have very reliable phone service. WE have not experience any good phone service since we joined Pure Talk. Phone does connect when people call. Outgoing call don't connected. Often times I have to keep dialing before it connects. Miss many incoming calls that never ring in. Now if it was just one phone I would have the phone checked but it's all of the phones. Just this morning a friend sent me a text message, I got it 2 hours later. "WE" are not happy and are looking elsewhere or return to our former carrier.

Hi, I am not able to use my phone on the internet unless I'm connected to wifi. Maybe there's a glitch I don't know about? This is not what I am paying for. I am not always at home or with people who will let me use their internet.

I left Pure Talk today and signed with another carrier. Trying to use my phone with Pure Talk has been a nightmare of dropped calls, people on the other end not able to hear me, links failing when trying to read important correspondence, text message failures and the list goes on. Your rates are great. The service you provide in the state I live in is the exact opposite of great.

Have fast shipping and great rates. I liked so much I got my wife to join too. I have been recommending them to family and friends. So far we have had no issues with the service and are happy with our plans.

I like that Pure Talk is cheap. I’m glad that — as far as I’ve seen — there’s good coverage in my area (Southcentral Alaska.) The only thing I could wish for is a higher data use before high speed cut off. Not that I have any use for it personally, but I know that some people (that I might recommend to Pure Talk) would want that.

I am quite satisfied with my switch from AT&T to PureTalk in November 2020. 2 lines ported seamlessly! 1 new line activated flawlessly! The sales incentives for new phones and 'family' service are great! Your actual cellular service is as I expected - great because you use AT&T Spectrum. I am very disappointed, however, that PureTalk is not yet Apple Watch cellular ready. AT&T is ... so you should be too. What's the hold up?

Almost Happy, Everyone will love this! It is the only thing wrong with your voicemail. Please enable the option to turn off the anonymous voice that says: "at the tone please record your message, when you are finished recording, you may hang up, or press one for other options."

I have been trying to get my wife's phone switched from Verizon to Pure Talk for several weeks, and have not been able to. I never receive any information from pure talk as to what to do since putting in info on computer.

I purchased 2 accounts. One for my son whose number is **. However he is now in need to take care of his own account. I have tried to get this account changed but when I called customer service - they had no idea what I was trying to accomplish. Please help.

Everything is more than I have expected. The prices are a real savings and no service has been compromised. It has been equal or better than my previous service with Verizon. I believe that more and more people should share the experience of the exceptional service provided by PureTalk.

Nothing but trouble. I got the phone beginning of October and they couldn't hook me up until the beginning of November.. I have had trouble with it all along and in the third week of November I contacted your people and they said there was something wrong with the phone but that the warranty had run out. I've had a lot of people looking at the phone and nobody can help with it. It cuts out and I can't open the phone calls. I'm very disappointed with the service and the phone. How about a new phone or a refund of the phone I now have?

I tried to get set up as a change from Sprint. I tried to keep my old phone number. The setup got so fouled up I eventually gave up. I had a second chip sent and it came OK but when I tried it I had to do something in addition (I forget what) and I could not accomplish it. I finally gave up and went to AT&T and set up a new account with a new phone number. I have asked that my PURETALK account be cancelled and that should be done. I am not receiving service and I don't want to be paying anything. Don **

I haven't been able to send or receive photos via text message since I got Pure Talk. Other than that, I can call, text, and email ok, but service is definitely spotty. I hope pure talk will address the photo issue and then I'll be pretty content.

Great service and cheap prices. I will definitely recommend to a friend. Using my WiFi also helps save data on my plan since I only got the cheapest plan. I heard about your talk through the Sean Hannity show on a.m. 600 Kogo.

Horrible experience. Customer service people hanging up on me, re-routing me to the wrong people, arguing with me. Never got the help I needed even asking for a supervisor. No supervisor ever called me. I will tell people not to choose Pure Talk!

I do not have this phone and Pure Talk long. Many problems with the phone. I called Pure Talk for help, but long wait for a tech to help. Not happy with this company or the service. I can not recommend this service to my friends or family.

I tried to bring my own phone. The Sim card that I ordered did not work in the phone. Replaced it twice. Now I have just ordered a new phone from you guys. My wife’s is perfect. I thought I should get the lower price on the phone. Since I never talked on my old phone and bought one from you.

Signed up for PureTalkUSA few months ago and very VERY happy with the service and the price. The cost is 1/3 of what I was paying with AT&T and since it runs on AT&T backbone - the service is just as bad. Should have done this years ago. The internet speeds are just as good (or as bad) depending where you are at. Great customer service, easy set up.

You claim to have the same service as AT&T, but that is not true. I get a good signal and service at my vacation home using AT&T, but have no service using your phone service. If you are using AT&T's network, please explain why I get no signal in this instance. Also noticed driving across Wyoming that I lost service while I still had a AT&T signal on my other phone.

I appreciate the low bill ($25 instead of $55, with more data too), but I would be more satisfied had your ads warned of a decrease in signal quality and download speed. Anyone I talk to over the phone complains of having trouble understanding me, and I them. Five bars of “4G LTE” now means that most pages take 3 or 4 times as long to load, and many never load. The little “loading” circle just spins indefinitely. 4G LTE is now like prehistoric 2G networks. Planned obsolescence.

Fantastic customer service...I had some problems initially with setting up my new account, but your customer service representatives did an outstanding jobs of resolving the problems. They came up with solutions I hadn't even thought of...I highly recommend your service to all of my friends!

I was hesitant to switch phone providers, but PureTalk has been a great experience so far. I haven't been anywhere I don't have service, the calls are always clear, and so far I've never dropped a call. I'm happy with PureTalk.

I have service that is as good as I had with my previous carrier for almost 1/3 of the cost. Excellent customer service, too. Glad I switched to PureTalk USA. I have already recommended PureTalk USA to my friends and family.

My experience with PureTalkUSA has been flawless from initial inquiry contact to account activation and tech support to troubleshoot updating phone and carrier settings. Every person I have dealt with has been professional, knowledgeable, respectful and patient willing to assist me to make sure my needs were met, all questions answered and I was satisfied. I have experienced no service interruptions or issues after switching from AT&T and absolutely love the savings each month. My only regret is that I didn't switch sooner. Now, if PureTalkUSA would offer services to replace U-Verse and DirectTV with commercial free family entertainment - PERFECT! Thank you for this service and all you do, and have done, to make our country safer and communications affordable. God Bless!

Overall I am pleased with Puretalk, but have had one incident when my phone was down to one bar in my house and I lost service for an hour or more. Another time I lost service inside of a large store. It came back when I went outside.

The service is very juvenile and a very poor representation of your business. Everything was retarded! It took me months to get the service correct and playing homophobic games the whole time and this phone I bought from you guys is a piece of junk. I'm very disappointed!! P.s. Tell your employees to grow up, and be more professional, and less juvenile...and be more customer friendly. (That would help).

Reps were very helpful. Transition from Verizon went well. I'm happy with Pure Talk as of now. I have recommended Pure Talk to family members and to a friend. I was tired of paying $70/month for Verizon. Pure Talk is just what it is advertised to be. Good service and a good value.

Overall, happy with PureTalkUSA. Would have rated 5 stars instead of 4 but for your recommended messaging app, QKSMS. It proved inadequate when attempting to include GIFs in messages, resulting in a blurred image for both sender and receiver. Head designer, Moez Bhatti, recommended raising compression to 1000, but since the Verizon messaging app, among others available free, worked fine, I deleted QKSMS until "It gets all of its ducks in a row."

I'm constantly restarting my phone in order to make a phone call. 50% of the time I cannot dial out. People also tell me that when they call either nothing happens or it goes straight to voicemail. I have been in touch with technical support many times. They do try to help me but have no solutions.

I subscribed to this service for two reasons: I bought a specialized radio/smartphone that only does GSM modulation, and AMAC members get a nice deal on PureTalk phone service. I have been satisfied with the service and had only one hitch getting started - the sim card I received was set up for phone service but not data, and it took a few weeks to remedy that oversight. When the tech and I sorted that out, a few moments later it worked fine.

I'm very happy with Pure Talk and I have been recommending you to my family and friends. The reception is good and the customer service is excellent. Thank you for saving me money. I will continue recommending Pure talk to everyone I know.

We one time we couldn't get our phones to work. Your tech team worked tirelessly all day to fix problems. And then we found out it was AT&T issues in area. But your tech team was nice a so very helpful. We are glad for the move from T-Mobile. Thank God we found Pure Talk. I tell everybody about you.