PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,971,908 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 16, 2021
I was 100% satisfied and happy with the service I received from your employees and the start up. Unfortunately my cell phone service it’s not as good. I have to constantly reset the phone because I can’t get network settings. LTE is not working anywhere. I spent the weekend Working in Pensacola and could not get online once. Not even while I was on the highway on the way back here the only place I get services and when I’m at home with my own Wi-Fi.
Hi there, Victor! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 15, 2021
It takes a half minute after I dial a number for the other phone to start ringing. Half of my calls go to voice mail 1st without my phone ringing. The only way I know that someone has called is that the voice mail chime goes off on my phone. I expected better service than this.
Hi, Susan! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 15, 2021
The thing I love is you are so easy to contact and talk to a human being. Your staff is super helpful. My sad note is that when my data slowed down it made the internet almost impossible to use. I was unable to watch my favorite podcast because the video wouldn’t load. I didn’t experience such a drastically noticeable slowdown with our previous carrier. Overall, glad we made the switch because we’re saving money.
Greetings, Sally! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 15, 2021
I subscribed to unlimited data. Loss is for the entire month of August. Customer service and technology were never able to restore my data. I wrote a negative review and suddenly I have data. Still waiting for a response as to what happened!
Hi, Barbara! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 15, 2021
My husband and I are have only been with Pure Talk for a short period but are very satisfied with both the reception and services. We travel around the country camping and have service where we did not with other service carrier. We both highly recommend switching to Pure Talk.
Greetings, Maria! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 15, 2021
I am disappointed because all the ads that I have seen and heard promoted that I would have the same number of bars as my previous company. I have had Pure Talk for 3 months now and very rarely have I had the same amount of bars as my previous company. I have gone into buildings that with my previous company have gotten 3 bars minimum and now have had my phone say no service. Outside of my issues with signal when I do have good signal strength the service and call quality is similar to my old company.
Greetings, Mike! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I had your service for exactly 45 minutes and then nothing. My account was cancelled months ago and you're still charging me. I'm going to have to bring my attorney into this just to get money back. I hate your company and I'm telling everyone I know how you truly work!!!
Hi, Linda! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I was on the fence about switching because I didn’t know what coverage would look like but I am really glad I did! The same coverage I had with Verizon without all the **! Voting with your wallet is one of the most important things we do can do. I’m saving $56 a month!
Greetings, Julissa! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 56 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
Overall Pure Talk is great, unless you need customer service and then you will be on hold for hours. On two occasions I opted to be called back, and no one ever called back. This is only my second month so I am not sure how much of a overall reference this really is.
Greetings, Tim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
Have had great experience since going to you. All the other providers wanted to charge way too much for the same service that we have with you. The site is also very easy to use. When I would try getting someone with the other providers it took forever and they would not be very helpful.
Greetings, Daniel! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
It is a pleasure to call your company everyone is so pleasant and helpful. They create an atmosphere where one feels like his questions are legitimate and important, how relaxing. Everyone is so helpful and understanding. My questions have always been answered and problems solved. I have and will continue to recommend Pure Talk.
Greetings, Tom! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
Voice Mail often says wrong password entered. After several attempts and hours lets me retrieve message. The correct password Was entered when access was denied several times and different days. Has there been a Problem with your System? How do you correct situation.
Hi there, Jerry! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has reset your voicemail password You may restart your device and test to see if this is now working. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I'm satisfied with my service. It's working great here. I have a friend who tried Pure Talk and it didn't work out for her or her husband because they can't get ATT, but as for me and my husband, it's great.
Greetings, Diana! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 14, 2021
Very very frustrating at first! Would get strange messages not letting me use it. My texts take about a minute before I can send them. I had several questions but each time I called the wait was too long. Transferring contacts took forever and I still don’t have everything. I really want to enjoy it! Getting little bit better.
Greetings, Nancy! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I am highly disappointed in the way the text messaging service is ran. I cannot receive picture or group text unless I'm on wifi. When I do receive them they are not in order. Can this be resolved? It's imperative that I receive the texts for business.
Hi there, Marcus! We regret to hear that you are experiencing issues with sending or receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 14, 2021
Since switching from AT&T, I have noticed absolutely NO CHANGE in my coverage. In fact, the coverage may actually be better! I live in a rural area of Mississippi and often had a few "dead" zones where calls would drop and that is less frequent now. Overall, I'm very pleased with the service!
Greetings, Tracy! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 13, 2021
I am new cell phone user, had Pure Talk for almost a year since I had cell phone, since then 3 times I get MMS problems. They change access codes and does not last long.. Now here I am again 7 hours waiting on them to no avail. I am going to look at another provider or get a landline. Thought I needed to be in 21st century but now not so sure hitting 7-1/2 hours..NUTS!!! Need another provider or landline.
Hi there, Judi! We regret to hear that you are experiencing issues with sending or receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 13, 2021
Have had really bad, or unknowledgeable customer service. But it's the reception and coverage. It is bad, plain and simple. In the middle of Toledo, driving to Detroit losing reception on 75, connecting in my home or worse as a teacher, poor connection in my school.. I am not allowed to use their wifi so depend on my phone... very poor and unreliable.
Greetings, Barbara! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
I have gotten good service using my Pure Talk service. Customer service is helpful & friendly. The process of changing services wasn’t difficult to do. Every time I have called customer service I have gotten to talk to a person. Didn’t take long.
Hi, Mary! We are pleased to hear about your experience with Pure Talk thus far and that switching was an easy process. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed Sept. 13, 2021
Not very good coverage at my house. Usually only 1 bar. Once in a while 2. Have to stay in one place while on phone. If I move around my call drops. I was hoping to get rid of my landline but until I get better signal strength I guess I'll have to keep it. Verizon was bad here also.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
After I got Pure Talk service I was not able to access my voicemail transcription and had to reset my voicemail account. It also doesn’t tell me if I have voicemails or how many. I am very satisfied with the service and love the price.
Hi there, William! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
Great service at an incredibly low price. I would highly recommend Pure Talk to anyone looking to save on their monthly phone bill. They truly offer a comparable service at a far cheaper price than any other cell service that I have found.
Greetings, Ezekiel! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 13, 2021
Updated on 11/29/2023: Seems like I always only have two bars! I’ve called and asked about it but never got a good answer and nothing has changed. The price is good. Will keep our plan. Have recommended it to other friends and family. Hopefully something can be done about the two bar problem.
Original review: It seems like I only get two bars most of the time. Sometimes have trouble with text sending or receiving text messages. I called a while back, left my number to keep my place in line. No one ever called me back.
Greetings, Helen! We regret to hear that you are experiencing issues with accessing your text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 13, 2021
PureTalk USA is hands down the best wireless service in the good ol' USA! They combine the best service, plans, prices AND customer service of ANY carrier! They're powered by a nationwide premium network in which they charge a fraction of the cost of that carrier. They have a Price Plan to fit anybody either single line or multi lines at the best prices possible. Their customer service is USA based second to none with good knowledgeable representatives that are always willing to help and ones that you can always count on to help. Super easy and quick sign up makes it a snap to get this awesome service going painlessly. Give them a try and experience the difference - I know you will be pleasantly surprised!!
Greetings, Jamie! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 13, 2021
Connection in receiving calls and texts is not superb. It took a month between Verizon and Pure talk to finally get the transfer. I am very happy with the cost of Pure Talk, and hope the connection problem will be resolved.
Greetings, David! We are regret to hear about the experience you have had with Pure Talk thus far. Overall, we are happy you saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 13, 2021
I was told I would have the same amount of data, text, and talk as I had with AT&T. This turned out to be untrue. Then, when I tried to go back to AT&T, I was told I wouldn't be allowed to port my phone number back over because Pure Talk is in the same system as AT&T. After many days of hassling, I finally did get it accomplished. I am VERY disappointed.
Greetings, Judy! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
Your service is horrible. I spend approximately 50% of the time with no service. Your promise of the same great service as the major carriers is just a LIE. I will be pursuing a new provider as this problem has only continued to get worse.
Greetings, Lowell! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
I was a 20 yr customer of Verizon that needed to upgrade my iPhone 7. I had decided on the iPhone 11 instead of the 12 series to just save some money. I checked my Verizon deals and even spoke with a rep but wasn’t impressed with the offers they were giving, especially being a 20 yr customer. I heard about PureTalk on the Mark Levin podcast and checked it out. I was really happy with the deal I found but still nervous about going to a new carrier. Ultimately I kicked Verizon to the curb and couldn’t be any happier with my service. I saved $300 on my new phone, got 15gb more a month on my plan that costs less. Read that again, I’m paying less a month for more gb and have just as good wireless service. If you're on the fence don’t be scared! I personally couldn’t be happier since switching to PureTalk.
Greetings, Robert! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 300 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 13, 2021
I was given the formula for doing that but I couldn't figure out how to download it. I still have the problem of the rings ending and going to a message before I can get the phone out of my pocket. OK.
Hi, Larry! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
Waited on hold for 30 minutes, then transferred to tech. support and waited another 30 minutes. After explaining problem I was disconnected. Support person had the call back number but did not call. I have had this service for 2 months and ready to try another company.
Hi, Jerry! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
My wife informed me she could no longer send images to me on SMS, and I discovered I could not send them out. Called support, and after waiting 30 minutes to get to a human, the guy said he needed to update my phone. Funny, because I didn't have any trouble with images for the last year. He updates it, they work... for a week. I call back, get a girl, and she says she sees an issue in my account, and promises I won't experience this again. I restart, images work... for a week. I call back, again waiting about 25 minutes for a human to pickup. He assured me the others didn't do their job and didn't fix it the right way, that he will fix it permanently. He says I need to restart, so we hang up, I restart, and now no images and no internet on my data plan. Yeah he fixed it up real nice. I called back and sat with the repetitive annoying hold song for 1 hour 4 minutes, and I'm out. Peace out Pure Talk, this is not worth the savings.
Hi, Chris! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
Very happy with the service—same great service as with ATT but cheaper—does auto software updates and backups which Xfinity Mobile never did—service is spotty in the North Country of NH but this service does just fine up there w/ no going over data quantity - highly recommend the service!
Hello, Joan! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 12, 2021
I used to be able to easily call into Canada and Mx. I lost that when I switched to Puretalk. I know there is options but it will add another $10 per month to my bill. Would love to see more international calling options.
Greetings, Barb! At this time, you must purchase an international PIN for the amount of 10 dollars in order to make an international call. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
Switching to Pure Talk has had its ups and downs. The customer service has overall been really good, everyone is very nice and helpful. The major downside is that the cell service in my area is a bit of a downgrade from the last provider I was with. A bit of a disappointment, though through no real fault of the company, Verizon towers are better than AT&T in the area in which I live.
Greetings, Beorn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
Cannot figure out how to get pictures off my phone onto my computer. Called Pure Talk and was told to go to Walmart or CVS to do it. Went to CVS but their plug doesn't fit my 5G phone. There has to be a way but I can't figure it out and Pure Talk doesn't know either!!
Greetings, Kathleen! We have provided a helpful link below with instructions for transferring pictures from your Samsung device to your PC. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-transfer-photos-from-my-smartphone-to-my-pc
Reviewed Sept. 12, 2021
Reception is much worse now than with my old carrier Sprint/TMobile. Online with my internet is fine but out in public, not good at all. It has gotten worse since switching to PureTalk USA. Podcasts are difficult to get when I’m not online at home. Dry frustrating. Do I need to upgrade. I joined wanting less expensive service and wanting same reception but it has been anything but that.
Greetings, Anthony! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
First I ordered a new phone and unlimited plan paying upfront. The website would not accept all of my address and after several days they informed me they would not send the phone because they wanted to verify my address. I know my address, but had no ID to verify that. I canceled the order and purchased a phone from another, then purchased a sim card from PT over the phone which was sent with no address verification. Used the service just over a month when they texted I had to upgrade my phone because it would not meet FCC new ruling when 3g would be taken down. My phone is a LTE*4g with Volte and according to other carriers there is no problem, so I went with another carrier! Pure Talk has caused me more problems, grief and money than I need!!
Greetings, Chet! We regret to hear about your experience with Pure Talk thus far. We will be shutting down our 3G network in February 2022. Your device must be 4G and VoLTE capable to be compatible with our service. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
There is no (visual?) voicemail phone app that will work with my Android LG phone. I called Tech; got the YouMail app but, I still have to call ATT or YouMail to get it to work. Too much potchkying around...
Hi there, George! We are pleased to hear that you are enjoying your Pure Talk service!Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 12, 2021
Every time I call customer service I am holding on the phone for a very lengthy time. This last time I was on a call for 1 3/4 hours with three representatives. Way too long to be on hold. Your representative told me it was because of outages but this has happened every time, not just after the storms. Thank you!
Greetings, Kathleen! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
The reason I switched to Pure Talk is that Verizon raised their rates and would not honor their commitment as promised. I'm on a fixed income and your rates are affordable. It was a smooth transition moving to your company. Need your help in deciphering a text I received from you regarding a FCC Mandate shutting down their 3G network. I'm definitely challenged when it comes sort of thing. I'm a flip phone guy.
Hi, Harry! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
Was looking forward to leaving Verizon when our contract was up. But the switch was a complete train wreck. First phone order got lost. Tried swapping an existing second phone over and had problems. Called multiple times, waiting long periods of time to talk to someone and still issue wasn’t resolved. Call dropped a couple times and nobody from Pure Talk ever called back. As of right now I can’t recommend any of my friends switch. Customer service is extremely lacking. As for network coverage, it seems to be sufficient and on par with ATT and Verizon.
Greetings, Michael! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
I have had your service for 2 months now. Each month I have had to call and stay on the line on hold for over 2 hours the first month and over a hour the second month because it says my service is low and I need to make a payment which I didn't owe anything and now I can't send out text. You have really been poor since I have had this service. I depend on my phone for business and it has let me down for 2 months straight. Please get my phone service fixed and get my message fixed. And PLEASE GET YOUR CUSTOMER SERVICE LINE FIXED. WAITING FOR OVER 2 HOURS IS CRAZY.
Greetings, Carl! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
I spoke with a rep several weeks ago and he told me how to reset my phone. He was very knowledgeable but it really didn’t resolve the issue. Text fail to send way too often and it’s quite frustrating. I never had this issue with the other carrier.
Greetings, Joan! We regret to hear that you are experiencing issues with accessing your text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 11, 2021
I understand it is not Pure Talk's fault about what is happening in February, but we will need new phones, but the phones you offer are too expensive. I know you have a special on phones for those not part of Pure Talk, but you should really have specials for those who are already customers, who cannot afford a decent phone.
Hi, Karen! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
Live in the country and refuse to hook up to the primitive cable system out here. Switch from AT&T to Pure Talk thinking that I was going to get a better deal and wound up having to buy a hotspot from T-Mobile because you guys don't offer it in your unlimited package.
Hi there, Robert! We regret to hear about the experience you have had with Pure Talk thus far. Regarding your hotspot issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Please note, we offer Hotspot for iPhone 6s and above but it is not guaranteed to work on all androids. As some software versions are not supported on our network. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
One problem I have noticed with your service is the connection with Bluetooth in vehicle is not very good. Sometimes where you are located in the home the connection is not well. It sounds garbled. Thanks for your understanding.
Greetings, Dita! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
Switching to Pure Talk was very easy. The customer service rep that I talked to made it an easy process. I'm saving money while simultaneously getting a new phone that is compatible with the 5G network. Pleasant experience and I would recommend Pure Talk to anyone considering it!
Reviewed Sept. 10, 2021
Everytime I call, I'm put on hold for at least 30 min. The music was so horrible. You could have someone call back. I called tech. dept. He was awful. I got a form email when I had no service for 4 day.
Greetings, Lura! We regret to hear that you are experiencing service issues. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
AT&T just kept hiking my bill and was promising things they never followed through with. I was with them 43 years and the customer service has degenerated lately into a void. I've had to do without my Hotspot capabilities on my android phone, but it's worth it in savings. My service with PureTalk is great.
Hello, Cindi! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
Switched from Verizon. Lots of money to be saved! Customer service top notch. Website easy to use. It’s a no brainer! I live in a rural area and I have not sacrificed any service. You can easily adjust your data for your needs on the website. Running three lines for $60. Life is good!
Hello, Frederick! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
I’m most pleased with the service, the ease of transition to a new provider, and the cost! We’re saving money and getting better service. After being with Verizon for decades, we’re happy we made the switch to a company that doesn’t need to (so far) be involved with the political world!
Hello, Jennie! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
My two sons have had Pure Talk USA for a couple months and say that the service is very poor. Dropped calls and data service doesn't work most of the time. They have tried resetting their phones and it still doesn't help with service. They also say when they are in rural areas it doesn't work at all. We use to have Verizon and never had any problems like these.
Greetings, Scott! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
We live on a high hill; with Verizon, we received full bars for service and didn't look connectivity with our Wi-Fi, like we do with Pure Talk. When out in the community, some areas there is no service; while being in a building! Does metal stop service? Thanks
Greetings, Nanette! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
I Was told both of my phones would work with Pure Talk but none of them work correctly. Messaging doesn't work correctly. Wifi calling doesn't work. Customer service is very unhelpful. Called in numerous times, long wait times with nothing getting resolved
Greetings, Nelson! We regret to hear that you are experiencing service issues. At this time, we are only able to guarantee that the Wi-Fi calling feature will work with iPhone models 6S and above. We cannot guarantee Wi-Fi calling will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
Switching to PureTalk has been an overall good experience. The savings has been insane!! While I ran into a few glitches at the beginning (like figuring out how to finally set up my visual voicemail), the service has been good. I still deal with some glitches in my service in regards to my iMessages (iPhone), but I've found a workaround that helps temporarily fix the problem when it crops up. I hope to eventually find a permanent solution, but for now I'm satisfied.
Hello, Jennifer! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. If you have any further questions or concerns, our Technical Support department is always eager to assist you. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
I keep receiving text alerts that I need to get a new phone if I want to continue with Pure Talk, as per FCC mandate. My phone is a 4G phone. I do not want 5G until it is proven less harmful to the environment, and the people in the environment. Please advise...I have loved switching to Pure Talk from Verizon, and need my phone for work & projects, but would prefer to keep my present phone.
Greetings, Russ! We will be shutting down our 3G network in February 2022. Your device must be 4G and VoLTE capable to be compatible with our service. If you have any further questions or concerns regarding this matter, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
Am a recent subscriber. So far so good. I was a Verizon subscriber for many years. Being an ardant fan of Mark Levin of radio and TV, and hearing his praises of PureTalk, I was convicted to give it a try, and so here I am. This service costs me less each month and gives me more, and at my age (80+) that means a lot.
Hello, Mary! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
I first heard of Pure Talk through Fox News. Very unsatisfied with our previous carrier's rates and plans, I researched and was pleasantly surprised at Pure Talk's monthly rate along with more than adequate GB's for each of our phones. It did not take long to switch. After a frustrating first few days of making multiple phone calls to our previous carrier awaiting our "switchover" (not caused by Pure Talk), Pure Talk so far has proven all it has claimed to be.
Hello, Steve! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 9, 2021
I can’t download anything on my YouTube or my website. It's slow. Upgraded to 10 MB. It's still not working right. Not very please. Your data is very slow. I can’t get no picture image can I get on my website that I have to wait five minutes before you download something. I am not very happy with your product. You brag about it on the radio how wonderful it is. You have not convince me it.
Hi there, Jose! We regret to hear that you are experiencing issues with accessing data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Sept. 9, 2021
Received the new SIM cards quickly. The changeover process was very easy to handle for both of our phones (iPhone and flip-phone). The monthly service cost for two phones is quite reasonable (less than I was paying before). The only problem that I have (with the iPhone) is that I lost the 5G capability that I had with the previous big-name carrier. After several attempts (following Customer Service directions) I still do not have access. I was then told that it was likely my phone (iPhone XR) that was the problem! Not sure that’s the case since I had access to 5G previously.
Your feedback is greatly appreciated.
Reviewed Sept. 9, 2021
Honestly, I thought that the phone service might be subpar because I had never had success with any company other than Verizon. However, I haven't noticed much of a difference at all in service quality. I do wish they had an app rather than just a website because it would probably work more smooth on my phone, but the mobile site is better than a lot I've seen. I also wish that you didn't have to call your own number with a password for voicemails. I wish it just worked with the iPhone's setup. Overall, I am happy with the service which is the most important part, and I am saving $30 every month!
Hi there, Theresa! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available.Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 9, 2021
I've noticed since switching to Pure Talk, my SMS messages don't always send. I have a similar problem with texts. In looking at the phone settings I can't find a reason why so I assume it is my service. Also, lately getting texts stating I have used an invalid number (the one I am sending to) when I did not enter that number. Any way to opt out of having you sell my personal info? Thanks.
Hi there, Nancy! We regret to hear that you are experiencing issues with sending text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Sept. 9, 2021
What a pleasant surprise! I pay for unlimited cell data and I receive cellular speed that is consistent throughout the month. My previous data provider would slow down my data once I used ‘too much’ monthly data. Thank you for this excellent service.
Hello, Angela! We are pleased to hear you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 9, 2021
My phone usually does not ring in my home. I am more than satisfied with all other venues likes texting and voicemail. In my home I am audibly notified of texts and voicemail. Is there anything I can do to remedy the incoming calls being audible? Also sometimes it is very slow calling out in my home. When I step outside there is not a problem.
Greetings, Cliffette! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 9, 2021
My flip phone (purchased from PureTalk) is extremely sensitive. I keep it in my front pocket and it will mute the ringer volume, record video, dial randomly, change settings, open text messages, etc., regularly. Very frustrating. I wish there were more options.
Greetings, Derek! We regret to hear you are experiencing issues with your device. We recommend contacting the manufacturer to determine if the device is defective. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 8, 2021
I have been generally happy with my phone service. My wife has been a bit frustrated as she has experienced slow service for establishing hot spots. She is a "traveling" hospice nurse and often has to work on the road.
Greetings, Bruce! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 8, 2021
I have terrible data service, not only is data very slow despite being LTE, Often websites, streaming services, and even music fail to load at all. This seems to be a problem everywhere I go in the Hudson valley. I’m disappointed in the poor data service. The whole point in having a large data plan is to use the phone when mobile this cell service falls short.
Greetings, Scott! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 8, 2021
We were with AT&T before transferring to Pure Talk and have not notice any change in the level of service but have noticed a GREAT savings in out of pocket cost! We also like the improved level of customer service from Pure Talk!
Hello, Frank! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 7, 2021
No issues with my new carrier. I wish I would have jump on board earlier..I can not believe I am paying low price and still have ATT as my network. I will tell my friends about Puretalk. Thank you for great service.
Greetings, Debra! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 7, 2021
It took seven different phone calls and over four and one half hours to finally get a SIM card replacement for a new NOKIA phone. The two day shipping turned into two weeks and I had no phone service for that entire time on number **. I was put on hold and transferred and disconnected many times-it was a colossal hassle and made me very upset that I had ever switched from Verizon. I am still unable to receive text messages from my local fire department as there is no Puretalk carrier.
Hi there, Robert! We regret to hear that you are experiencing issues with sending text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Sept. 7, 2021
When 1st switching to Pure Talk, I had poor service inside our house. The customer service tech patiently helped talk me through switching to Wi-Fi in our home so now it works great. (I'm 69 and not so tech savvy) I really appreciated the customer service person's patience and expertise. I am happy that now the money I pay for this cell service doesn't go to causes I strongly oppose but to causes I support. That made the hassle of switching from Verizon to Pure Talk worth my time.
Greetings, Susan! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 7, 2021
I am unhappy with my cell phone because I can't seem to get my GPS to work. It constantly says it can't locate GPS and I don't know if that is my package I'm getting or what. But I need GPS and I want to use you guys. So can you tell me what I need to do?
Greetings, Gerrianne! We regret to hear that you are experiencing issues with accessing your GPS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 7, 2021
Customer service has been great. Transferring to PureTalk was fairly simple. Would like to have more 4G experience and less LTE. Also, Mint Mobile offers Unlimited talk & text and 4 GB of data for $15/month. Can PureTalk match that?
Hello, Paul! We are pleased to hear about your experience with Pure Talk thus far. Our Unlimited Talk & Text + 4GB Data plan is $25 per month. If you have any further questions regarding your plan, our Customer Service department is always eager to assist you. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 7, 2021
I thought I went through my data way too quickly. I called up Puretalk, not knowing what the issue was. While waiting on hold, I found out it was a technical problem. The ladies informed me that I had to restart my phone. Thankfully it was a simple fix. Thank you Puretalk.
Hello, Kenneth! We are pleased to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 7, 2021
My data service is very slow. I have another phone with Straight Talk that I was thinking of switching over but the data service is better over there. Do you have a fix for this? I don't want to leave Pure Talk.
Greetings, John! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
Had a rather bumpy start - switching from “**” prob due to lack of customer support reps at both help desks thanks to CoVid and avail help-extremely long hold times.. so overlooking that for now. Spam calls have gotten worse with porn ads and out of control, hoping AT&T will make more progress dealing with them.
Greetings, Robert! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We recommend blocking any unwanted messages or callers that contact you. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
I have been pleased with the Pure Talk service with one exception. I frequently have dropped calls - approximately 2 out of 10. An additional concern I have is that I no longer have a physically location to take my phone to have it checked or if I feel there may be something wrong with it, as I did with my previous service. At the present time my phone does not always ring when I dial it.
Greetings, Jo! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
I Have had some issues with voice mail, group texting, and texting pictures. Pure Talk Tech support is limited in their ability to solve the problems. There are some services I had with AT&T that are no longer available with Pure Talk. This is part of why you save money with the switch.
Greetings, Mike! We regret to hear that you are experiencing issues with sending MMS and accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
Switched from AT&T and found the service as good or better. Things seem to happen faster and quality is fine. Very happy. Would gladly recommend Pure Talk. Price is less than AT&T, so that's a plus. Keep up the good work.
Hello, William! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2021
There have been, at least, two times where the data failed and I was unable to get online. This is vital to my business as I use my phone for travel. And since there is no visual voicemail feature, I rated you lower.
Greetings, Eugene! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
I can't find my paperwork with my order number, so I can't provide it at this moment. My problem is with not being able to text a photo. I know I bought a plan that has plenty of data to text a simple photo. I have the photo setting on my phone set low enough for small sized photos to be texted, but for some reason I have not been able to send photos.
Greetings, Andrea! We regret to hear that you are experiencing issues with sending MMS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 09/08/21
Greetings, Andrea! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Sept. 6, 2021
Our phones have never worked the same since switching over. The service is not the same as it was with Att, we are very disappointed with the service - our videos portion does not work and ever since changing SIM cards our phones are not the same.
Greetings, Karey! We regret to hear that you are experiencing issues with the service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
Misinformation about slowing data. No information about having to pay $180.00 for the phone when I wanted to return it and cancel Pure Talk. Incompetent tech support. Not recommend Pure Talk to anyone. I plan to cancel as soon as possible.
Greetings, Gayle! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
Did as instructed by the tech & this worked for a while on my husband’s phone (**). He continues to have problems. We have done as tech instructed a couple more times & he still has problems. Is there anything else we can do? Thank you.
Greetings, Pamela! We regret to hear that you are experiencing issues with sending MMS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 09/08/21
Greetings, Pamela! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Sept. 5, 2021
In all honesty, I think Pure talk's service is terrible, I’m on wifi 80% the time and when I’m off it, it’s hit or miss as to if I will be able to load a song from YouTube, and even then, it will stop multiple times and I will have to wait for it to load to continue with the song or even view something as simple as a Twitter feed. I’m switching to a more reliable service as soon as I can. It really is maddening when I’m in my car and just want to listen to music and oh yea, I can’t because I have pure talk, well, that is coming to a end soon.
Greetings, Jerry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
I use Phone App for my work that I do, and some locations (no mobile service) Have to drive and restart phone to reconnect. In past My previous service with Verizon same locations phone worked fine, app worked fine No Issues.
Hi there, Stanley! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 5, 2021
My phone cuts out frequently. I did not have this with my previous service. This makes me very unhappy. Please help. I am sorry that I changed my service provider if this doesn’t change. I do not know anyone else who has PureTalk.
Greetings, Marilyn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
We had several start-up issues early on in our use of Pure Talk. The service we received from the PT representative was very good. However, the time on hold waiting for a Customer Service representative was very, very, irritatingly long.
Greetings, Richard! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 4, 2021
Except with a few small hiccups, the service and coverage has been phenomenal! I use a lot of data, so it was important that I maintained or exceeded my last carrier's plan. I am spending less than 1/3 each month than with the former carrier. Tech support is available via Instagram and other social media sites.
Greetings, Mike! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback.
Reviewed Sept. 4, 2021
The customer service department is difficult to reach and then I am hung up on. Then I have to call back and I am on hold for at least a hour. There has to be a better way. You can do better than this.
Hi, Ann! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 4, 2021
The people from Pure Talk have been nice, but coverage is terrible. My spouse receives texts sporadically and I experience many dropped calls. My son doesn’t receive many texts either. We are very disappointed. We likely won’t stay with Pure Talk much longer.
Greetings, Kathryn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we do not support signal boosters. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 4, 2021
My start up was easy! My sales professional was very friendly and excited to help me. AND VERY PATIENT! So far so good! I I'm not on my phone very much, so I did not need all the bells and whistles. Just simple plan with simple payment. Thanks!
Greetings, Eric! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 4, 2021
I heard about PureTalk first on Rush's show and then saw that it was endorsed by AMAC. It's a good service at an excellent price. I've read, however, that it doesn't have good support internationally. That doesn't affect me now, but it might deter some others. If that's incorrect, please advise!
Greetings, Chris! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 4, 2021
Since we have signed up with Pure Talk, we don't always have internet service and also are not able to make calls sometimes at home and also away. We don't want to change to another provider but it is quite frustrating. We have called quite a few times and each time they help us get it to working with a different approach. But it doesn't stay working after a few days. Sometimes it even says that we have no connection.
Hi there, Joetta! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 3, 2021
I got no help for using this new phone. Being totally ignorant of how it works, it was of no help at all. After two months of trying to get help, my neighbor worked about 4 hours and many frustrations, she got it to where I can use it.
Greetings, Robert! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered during the setup process. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
I have intermittent service from time to time. Sluggish internet. Dead zones where I used to have good connection. I’m an ex Att guy. It’s not horrible. But it’s noticeable. Price is awesome. More frequent hard restart are necessary. iPhone 12pro.
Greetings, Bruce! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
Losing reception on 30% of my calls. Very annoying. What can I do? Can you help me? Trying to call you is always busy and very long wait. What is the best time to call. Are you there 24 hours? Would like any help you can advise.
Greetings, Norman! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
We switched 2 phones from AT&T. Our PT installation started off by telling me to install the wrong SIM card in the primary phone. It was resolved by switching SIM cards on PT end. Next my husband’s phone ran out of data. I called repeatedly asking if I hadn’t purchased enough. After several calls to the tech department someone told me “He needs more data.” Wow! Then we realized we didn’t have digital voicemail. I called and added that, with a charge. It worked for a couple weeks, until my husband’s didn’t work. Called and took care of that- presently working.
Then one day I got up, tried to use my internet and it down. This lasted all day and into the evening. Called about that. Every morning when I first start using my phone the internet spins and spins. I don’t have that many messages to load. One bright spot- Call quality has been ok and everyone that has tried to help me has been very helpful. Only one person was rude to me, a person from tech when I was trying to figure out my husband’s slow data problem. So overall it has not been a seamless transition to PT.
Greetings, Carmen! We regret to hear about your experience with Pure Talk thus far! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
My internet only works when I have WiFi. If I am away from WiFi it doesn’t work. Can get Snapchat or internet at all. I need help. My wife’s phone is the same way. I hope someone contacts me to help me with this.
Greetings, Jason! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 3, 2021
I have called customer service 3 times now to figure out why I have not been able to reply or create group text. Why I can't send photos to most contacts. Now I get a message that the new phone I just got will be no good by February. It's not even paid off yet and now I have to buy another one? I've had this phone since 2/21. I want to call customer service, but it takes hours and hours and I get no resolution.
Greetings, Wendy! We regret to hear that you are experiencing issues with sending MMS. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 3, 2021
When phone gets service it will drop calls or go in and out. It uses a lot of internet for calling and our internet is very weak. Most of the time I only have 1 bar for service. I thought it used more carriers.
Greetings, Carlo! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
Love your service, excellent cell, and LTE coverage, love the price, and being able to call a company and quickly speak with someone who communicates clearly and is friendly is fantastic in today's world. Thank you very much. A couple of things that supersede me was on my iPhone; I don't get the messages the same way as when I was with Verizon; I have to call and, for some reason, can only save a notification for 14 days. Is there a fix for this? Also, I didn’t realize I couldn’t call other countries. Do you have a plan for that?
John **
Hello, Johnathan! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Please kindly be aware that we do offer International Calling. To make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 2, 2021
Service was bad. Half the time I could not hear the party that I was talking to. I would have 5-6 dropped calls every day. I could not multimedia text. Every time I called, I would be put on hold for 10-20 minutes.
Greetings, Linda! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 2, 2021
First I was on hold for a long time. I was told that a ticket was put in for my problem and I would receive a response by the following day. I never received a response. I've been on vacation and unable to text any photos!!!! I finally called back. The person this morning was able to help me very quickly with a simple reset!!!! Why didn't the person last week try that????
Greetings, Carol! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 2, 2021
Call me. You ripped me off. Your customer service was very incompetent. Went through several phone call and on hold with no resolution. Sold me a plan and then shut it off within days of activating it. Then sold me a phone that I can't use.
Hi, Steven! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I still am not getting messages going through, no Subject is not what people are sending me. With another sim card it's better but still not good. I was hoping to use the hot spot only to find out it doesn't work with my phone. I have called twice just to get internet back in service. I expected it to be slower than Verizon but I am getting very tired of buffering.
Greetings, Iris! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 09/09/21
Greetings, Iris! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Sept. 1, 2021
My land line has a timer, which lets me know how long I have been on the phone. Between getting shuttled between departments, it added up to two hours and twelve minutes, and I still have only one phone and my tablet working. All together I spent over seven hours to get this much done. Mike
Greetings, Michael! We regret to hear that you are experiencing issues with the service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I switched my whole family over to PureTalk, wondering all along if it was as good as they claimed. It is! Every bit! Great and friendly customer service, great coverage, and great data download and upload. Could not ask for more! Will end up saving $1200 + over the next year.
Hello, Thomas! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 1, 2021
Improvement is needed in the wait time to speak with a representative. I have to make sure I am going to be home a whole day before I try to contact someone with a question as I will not receive a call back for a long period of time. When I do get a representative they are helpful and nice but the wait time needs your attention, that could make me change companies. Thank you.
Greetings, Renata! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I have called multiple times to get my plan fixed. Each time I have waited on hold for over 1 hour before speaking with anyone. In the end, my plan has still not been fixed. I ordered 2 new phones when I transferred to PureTalk. The new phones were to be applied to phone numbers ** and ** with 20gb data. The other two lines were to be placed on the two existing iPhones we already had with only 6gb data. I was given a monthly rate of around $120. For no reason at all I am being charged for 20gb data for phone line ** and my bill is over $140. Every time I call, I am told that a work ticket has been placed to fix this and it remains. I expect this to be fixed within the next 30 days or we are going to change back to Verizon. I also expect a credit for the difference for each month that I have been overbilled. You need more people answering phone calls and you need customer service reps that actually fix the issues. Sharlin **
Hi, Sharlin! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I signed up for Pure Talk and I received some messages I did not recognize. Thinking they were welcome to Pure Talk messages, I clicked on them. My son was beside me and we opened up some bad images. I called to change my number and I was told it would cost me an additional $10.00 to change my number. I was fine with the number pattern, it was unsolicited content that was coming my way from the number you assigned me. Bad customer service! I hadn't had my number for more than a few days. Also, neither me nor my husband can hear the call unless it is on speaker phone. We have completely different phones and they are not old.
Hi, Emily! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
When I am at home, my 4G doesn't work at all. It starts as H+ and if I walk a few blocks down the road, it eventually locates a 4G tower and is pretty good. Also, when trying to call from my house it takes up to a minute for the call to actually start to dial out. What is up with that?
Greetings, Mochael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we do not support signal boosters. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I’m technically challenged and had a hard time getting set up. It took a few days before I was able to use your service. Finally got it partly set up. When I first talked to your salesperson I was told everything from my old phone would transfer over. That didn’t happen. I lost several apps and my Facebook account. Other than that the phone service is good but could be better.
Greetings, Theodore! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I had a hard time getting connected to my Pure Talk account and getting it to work properly. I had to call several times and wait wait for an operator to help me for interminable amounts of time each time! I had 3 lines. I was working with 2 to move from Verizon to pure talk. Then when and when pure talk was obviously not going to work, I switched it back to Verizon, one phone line at a time. It usually was close to an hour wait at the very minimum, and one time was actually 3 hours and 50 minutes Waiting time to talk to a customer service Representative! That is NOT what I consider customer service or a company that I would would even consider working with, much less paying for what you call service!
When I changed it over one line at a time back to Verizon, Pure talk could not even do that right! Pure talk would would do it it halfway so that No one could call in in to our number, but yet we could call out, and we could not access any type of phone messages! It was a huge mess! A terrible terrible experience! I had to go into the Verizon store each time, for each line that was changed back over to Verizon, so that the Verizon people could talk with the porting service at pure talk and get it working properly again!
This was such a horrendous experience that I am now telling a telling everyone I know to not use pure talk! The best thing I can say about pure talk Is that every single representative I spoke with was very kind and sweet sweet and good to talk to... That is once I got through to them after after an average of 1 to 1 and a 1/2 hours of wait time!! I lost out on probably a day and a 1/2 to 2 days of my life trying to make this work. What a waste of time!
Greetings, Linda! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
The plan doesn’t work for someone like in sales and travels. It ate through all my data in like one or two days so that I couldn’t even watch a video on Facebook. I tried it because they use AT&T cell towers. They were worse than AT&T and I think they are terrible. Phone waiting of 90 minutes. Fastest transfer to someone else was over 30 minutes waiting time. If you have problems be prepared for hours of waiting.
Greetings, Chuck! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
Kept losing data on our phones while driving with GPS on. Customer service said to shut phone off for 15 minutes then turn back on. How does that help when you’re driving and don’t know your way!!? Then a few days later, the same thing, no data! Customer service said to call back on a different phone so they could fix mine. I don’t have another phone and every time I called, I was on hold for at least 20 minutes! Terrible service! Went back to Verizon.
Greetings, Gary! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I love my new phone, great features, etc. My only complaint is that in spite of what PureTalk shows for coverage, there's NO CELL SERVICE WHERE I AM. Maybe someday there will be enough towers in rural areas or enough concern to provide cell service to under-served areas.
Greetings, Robin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
Love this service so far. Only thing is that we have unlimited data and there are about 3/4 days a month that we have absolutely no internet access. Service can be ** sometimes - leaving text messages undeliverable or having to be recent via SMS. Would love if these things were fixed but for our first month or 2 we are okay Pure Talk so far.
Greetings, Laurin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
My data was a lot lower than my accounting. Your customer service was absolutely anal and would not return data. Your prerecorded message stated your company was having data problems. Went to different carrier for my service, your customer service would not give my new carrier a release on my two phone numbers, had to get new numbers¡
Greetings, Paul! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I have had the worst service with this company that any other company I have dealt with. I rarely receive any of the Emails I was told I would, received a phone that was stopping functioning and never received the replacement or Email about it/return. I don’t always receive callbacks when requested from support. I have had multiple calls dropped when being transferred to tech support, who had an issue entirely wrong the first time. I lose service and finally after dealing with this issue every week for 2 months+ I finally have semi-consistent service. We will see how it goes from now on but hopefully I can have consistent service through the term of contract without having to deal with issues or customer service.
Greetings, Will! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
The process of purchasing a phone and receiving at the phone was overly complicated and frustrating. When you check out they didn’t give you the option of having a billing address and a different shipping address. So in order to receive the phone to the proper address I had to speak to a representative shortly after purchasing said phone.
A few days later I get an email saying I needed a photo ID. Which in I responded with my drivers license to that email. The next day I get another call saying they haven’t received it and it’s still on hold from being processed. The representative eventually found my response to that email with my drivers license. She explained that any purchase over $200 requires a photo ID. I told her they need to include a attachment box when you check out in order to avoid the additional frustration and delay in receiving the phone. They should also include a section where you can have a different billing person shipping address.
Greetings, Jordan! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
If I am not on WiFi I cannot send texts most times. They just will not deliver. Questionable call quality. I plan on changing service providers. It is nice that you are so affordable but now I know why. You get what you pay for.
Greetings, Donald! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I had changed to this plan as I was informed I would be able to use my phone as a Hotspot, especially as I am a Computer Tech and when my job requires me to be in an location without WiFi. So far, my computer nor the phone recognizes the Hotspot capability of the phone. Seems there are many "bad or blind Spots" even when a tower is within a mile from the phone. Especially along State Hwy 400 in the Flint Hills area between Wichita, KS and Fredonia, KS, or along Route 160, west of Independence, KS.
Greetings, A! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I can't get anyone when I call without being on the phone for ! hour or more and I don't have any service where I live. I was told there was good service in this area. That is not the truth, I need to find out if you have a signal booster or do I need to change carriers?
Greetings, Wayne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we do not support signal boosters. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I’m happy with the service and I would rather support a business like yours as opposed to AT&T who I was formally with who are un-American in their operation. The savings are just an added bonus on top of that. I will recommend PureTalk to other people so that they can enjoy the benefits of this company as well.
Greetings, James! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 30, 2021
Worked kind of okay for a week but HORRIBLY SLOW. They don't tell you that their network is only 3G. After a week I couldn't access any website using my wifi (my internet service worked so that wasn't the problem). I can't even pull up my emails! I just switched to Verizon. Pure Talk is Pure Garbage!
Greetings, Jane! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 30, 2021
I Found PureTalk through my AMAC's membership and thought I would give it a try. I signed up in late June, 2021. The phone service, text and internet has worked to my expectations. I have recommended PureTalk to friends and family.
Greetings, David! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 30, 2021
Apparently no one know how to make this stupid phone forward. I've spent hours trying to resolve this. No luck! No one in your company knows how to do what should be a simple task. I am NOT happy at all with this situation. Someone can call me with a solution. I want to activate call forwarding for EVERY call that comes in. I don't want call waiting. I don't want voice mail. I JUST want calls to forward. Is that so hard?
Hi, Steve! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Aug. 30, 2021
Tried to set up over weekend, but after 1/2 hour trying, figured out that customer service had to be contacted telephonically. Web site and phone systems just let me continue trying without indicating that you were closed or highlighting how voice mail is supposed to be set up.
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available
Reviewed Aug. 30, 2021
For phone calls in the United States, you're fine, and I have no complaints. However, I volunteer with an international charity and need to text overseas. (It would be helpful if you mention your international limitations during the sales call.) Beyond that, you're a great group and I wish you well.
Hi, Karen! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Aug. 30, 2021
The connection was horrible. There were many times that I could not call out. I was told to turn off my phone for 30 min, then turn it back on. This did this a lot. Then I was told to take the card out of the phone and place it back in. The service was horrible. I would call and it would take up to 4 hours to get a call back. I had to change carriers.
Greetings, Jovena! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 30, 2021
Setting up my phone was difficult. Reaching customer service has been difficult. Trying to setup my VOICEMAIL is STILL DIFFICULT. Service is very patchy (I travel and this is my business line), and the phone drops calls VERY FREQUENTLY. I'm switching back to Verizon.
Greetings, Ashley! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available.
Reviewed Aug. 30, 2021
Compared to AT&T service is very poor! Maps don’t work very well, I doesn’t know where I at from one day to the next! I always showed me in a different location! The WiFi hot spot doesn’t work at all!
Greetings, Doug! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:09/02/2021
Greetings, Doug! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 29, 2021
The phone disconnected in the middle of conversation and could not get through to customer service agent for three or four days. Kept getting message “We are having high call volume. Please hold or touch. Number two." No one called me back.
Hi, Diana! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 29, 2021
I was assured that PureTalk uses the same cell towers as the "big boys" so my cellular connections would be as fast as they were when we were with AT&T. NOT! VERY DISAPPOINTED. There are many times when I am out that I cannot even get a connection. I am handicapped so I depend a lot on shopping with "curbside pickup" and it's very frustrating when I'm doing a "curbside pickup" and can't let the store know I'm in their parking lot. :( :( :(
Greetings, Linda! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:09/08/2021
Greetings, Linda! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 29, 2021
We've found that while traveling calls drop real easy. My daughter has Verizon and our connection is always weak. I'm not sure if it's PT or V. However, we do enjoy the lower monthly bill, the customer service was very helpful. The switch to PT was simple and not frustrating as it was with AT&T.
Greetings, Valerie! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 29, 2021
I love Puretalk. Coverage is great. Customer service are friendly and helpful. I tell everyone to switch to puretalk. I do wish the 6 data was 10 data. Thank you for providing cell service at a great price with awesome coverage. Thank you for supporting America and Americans.
Greetings, Cori! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 29, 2021
I could not believe how difficult Verizon made it to cancel their service. It was an unbelievable maze. Switching to Pure Talk netted an immediate savings of over $30/mo and I've been thoroughly satisfied with the coverage and service. I only wish I'd switched to PureTalk sooner.
Greetings, Donald! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 30 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 29, 2021
We had been with Verizon for over 20 years and was very satisfied with their data coverage but not price. Switched to PureTalk to save money. We have been very dissatisfied with your data coverage. Have lost data several times since switching over. Especially on a road trip and needed my GPS to get to where I was going. Called customer service and after a lengthy hold was told to just reboot my phone. :( My bars are always 1 or 2 bars.... I guess we get what we paid for. Will not be recommending to friends.
Greetings, Janet! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:09/02/2021Greetings, Janet! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 29, 2021
I hear a lot of ads for Pure Talk. "The same as ATT, less money, etc". My wife Carol and I each have our own pure talk plans and new att phones. Our phone service has never been worse with pure talk. We switched and bought new phones based on pure talk ads. We went to the local att store with questions/issues and the rep there said regular att customers get the best service, next their prepaid customers and at the bottom of the list companies such as pure talk get what's left regarding service. You can see how misleading the pure talk ads are based on this. We cannot even make viable phone calls from our lower level. We live just 8 miles from a main major Madison, WI (the capitol city) shopping mall. Ridiculous!
I called pure talk a few times on it and I said pure talk was the worst service I've had over the years yet and described our issues. The operator said, "hmmm, the last 2 callers said the service was great"! I asked her if she knew of any remedies. All she offered was to tell me to find the best place in my home to make calls. We have not been on a trip of any consequence since this new pure talk plans were started to check service elsewhere except we have a cabin in the Northwoods. Phone service there has been poor and I had high hopes pure talk/att would be better there. It's not, it's worse also. I'd LOVE to hear from pure talk on this!! Does pure talk really care about my issues?? If you do, I'd like a follow up dialogue.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 29, 2021
We've only had Pure Talk for a little while, and was without internet (data) when we needed it to travel, that was not nice. Unfortunately there was no forewarning or even a heads-up when that happened. Only when I sat on the phone for a very long time, did the operator inform me that this was an issue with ATT&T, but thankfully that was resolved. Having only one bar at times is a pity, but at least I can use the phone. I trust it will get better as more people sign up.
Greetings, Will! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 28, 2021
Excellent service so far! At first the sim card didn’t work, but they replaced it and now it works great. We’re very happy with Pure Talk and their reasonable rates! We can almost always get service. The customer service department and reps were very helpful, too. Thanks.
Greetings, Rhonda! We are pleased to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 28, 2021
VERY easy to switch over. My phone still has 611 going to AT&T. Not sure what to do about this. Service is good except when I leave home (on wifi) and the phone tries to switch to 4G. My listening apps have to be closed out and then re-started in order to connect. Otherwise no problems. Love the price. Thanks!!
Hello, Ila! We are pleased to hear that you are enjoying your Pure Talk service. If your device was purchased from another carrier, the 611 feature is preprogrammed to connect you to their Customer Service department. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 28, 2021
After spending a total of 4 hours on 2 separate occasions for the same problem (no data importing) no one could resolve my phone issues. Got disconnected twice and waited more than 4 hours for a callback on the last issue. I finally changed services.
Greetings, Jom! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the inconvenience this caused and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 28, 2021
No internet..Phone does not ring. Cust. Service can't be reached. Terrible. Phone drops calls every 15 min. 2 months of this horrible service. How can I have your service call me back if. The phone does not ring? Text me will work.
Greetings, Tom! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 09/06/21
Greetings, Tom! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 28, 2021
They are always pleasant and helpful. Issues were resolved. Apparently an outage in the area due to 5G upgrade. Only complaint is the wait time on phone - 1 hour wait before live person, then transferred and waited another hour for a tech person.
Hello, Dawn! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
Service is terrible, apps will only load if I am on wi-fi. Phone service is fine no issues there. Even with my apps setup to use cellular service and with all bars for service, my apps do not load. Have tried for several days and at different locations, and nothing...If this doesn't change, my service provider will.
Greetings, Robert! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 09/06/21
Greetings, Robert! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 27, 2021
Happy with the savings but keeps having dropped calls. I don’t know why. I would be talking and the other line couldn’t hear me. Plus the iPhone mini that I bought the battery doesn’t last that long and unfortunately I can’t return them anymore.
Greetings, Shiela! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
When I ordered my phone, I was never told my hotspot may not work with an Android phone. And of course, it doesn't. Tried customer service multiple times and they promised a call back from a manager, which never came. I feel I should be able to return this phone and start over with an Android phone that has a functional hotspot.
Hi, Kurt! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
You never can call in to get help. When you do call customer service the wait time is too long. When you put in a number for call back I think I got a call back once. For some reason Visual Voice Mail is not able to configure on our phone so it's never been setup. The phone is not able to complete it.
Greetings, Russell! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com