PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,894,851 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 14, 2021
Found out about Pure Talk thru the Rush Limbaugh show. Needed to upgrade my service and so I did some research on Pure Talk. Decided it met my needs and feel I made a great decision. I would recommend Pure Talk to my Friends and Family.
Hi there, Jane! We are happy to hear of your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 14, 2021
Sadly I am very unhappy and so is my wife after switching to you based on Rush Limbaugh's suggestion. On almost a daily basis texts that people send me don't download--I get that rotating "circle" but it never downloads - I have contacted Puretalk via Facebook messenger and they have been nice to try to help but basically give me long winded instructions to have me reset this and reset that and over and over - WHICH I DID BUT..the problem persists. I'm asking you nicely to fix this for good or we will have no choice but to go elsewhere. Thanks so much.
Greetings, Mike! We regret to hear of the issues you are experiencing. An agent will be reaching out to you shortly to further investigate this situation. Thank you for your feedback!
Edited: 3/12/2021
Greetings, Mike! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Feb. 14, 2021
I have a better price than Verizon. I have better transmit and reception than Verizon. Pure Talk has better Customer Service than Verizon. I would definitely recommend Pure Talk to others. I would like to see more Android replacement phone choices.
Greetings, Gary! We are pleased to hear of all of the improvements you have encountered by making the switch to Pure Talk. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 14, 2021
I changed service from Verizon wireless to Puretalk a few months ago and my experience has been very positive. The service has been excellent. The only feature I would like to see is integrated voicemail, instead of having to call my voicemail. But other than that I am completely happy with my switch.
Greetings, David! We are happy to hear that you have had a great experience with Pure Talk thus far. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback!
Reviewed Feb. 14, 2021
I have 2 Pure Talk phones. The sim card on one has apparently gone bad. I have been trying to contact someone since yesterday afternoon, by phone and website. I just want a working sim card but cannot get to anyone.
Greetings, Shannon! We regret to hear that you are experiencing issues with your SIM card. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback!
Edited:
Greetings, Shannon! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Feb. 13, 2021
So far so good. I am a little surprised at how quickly the gigs are used up. When I was with AT&T about four years ago, it seemed that the gigs lasted longer, I was only using about 1.3 per day, but now almost 2 for same amount of work.
Hi there, Rob! We recommend making sure that none of your applications are using data in the background. It's great to hear of your satisfaction. Thank you for your feedback!
Reviewed Feb. 13, 2021
When I do NOT have to call my phone co. to "complain", or "grumble" silently 'cause this phone lacks capabilities, all is WELL! :) I do NOT have to run to store to buy another card. I can actually do most of my emails on phone. Some cool emoticons; some I don't know what to do with, but I at least have them. Phone audio & video MUCH better than last 4 phones I had. LOVE that Pure Talk is owned/run by veterans--God Bless our vets!
Greetings, Jeannie! We are happy to hear of your satisfaction. Thank you for being a Pure Talk customer. Your feedback is greatly appreciated!
Reviewed Feb. 13, 2021
It was EASY and FAST (we had the Service on by the Next Business Day after I put in the Activation -- I was SHOCKED)!! Although we had to switch from Samsung to iPhones to guarantee our Hotspot access -- we have save 50% over the past carrier on the monthly bill alone (taxes are less too).
Greetings, Sandra! We are happy to hear that you are enjoying your Pure Talk service and that you are saving 50% of the cost on your monthly service bill by making the switch. Thank you for your feedback!
Reviewed Feb. 13, 2021
My grandson is autistic and I spend time waiting on him to do his therapies and can't use my data to get online even with LTE and full bars. This was not an issue with AT&T and I'm considering going back. I have no other complaints but accessing data is a big one for me.
Greetings, Princetta! We regret to hear that you have experienced trouble with accessing your data. The APN settings within your device may need to be reset. Below, the instructions will be listed if you would like to update the APN settings yourself. An agent will also be reaching out to you shortly. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Feb. 13, 2021
I am furious. I sat on hold for 45 minutes trying to reach customer service last night and finally gave up. The same thing happened to my Uncle, the other line on my account, earlier in the day! This is absolutely unacceptable. There isn't even a message telling you your wait time or an option to call you back. Tonight I was on hold for 12 minutes, someone answered, I started to explain my problem, and I got dumped back to the menu!!! What is wrong with you? This is not how you treat customers! I've been waiting an additional 15 minutes now.
My uncle is an older guy and has trouble making sure his Internet and Gmail account are accessible using his data plan. BUT NO ONE BOTHERED TO ANSWER THE PHONE!!! He lives in another city, so I can't be there to help him. I just wanted someone to verify that he has "Data" selected and that it's working for how he access the Internet and his gmail. As we speak, I've been on hold ANOTHER 15 minutes. Again, someone answered and I got dumped back to the menu and I'm having to wait again. Good grief! This is terrible!
Greetings, Karen! We regret to hear of the experience you have had with Pure Talk thus far and the wait time you experienced. Please accept our apologies for this inconvenience as we are working diligently to rectify this issue. Regarding data, as long as you are connected to a WiFi connection you will not utilize your data. If you are away from a WiFi connection and you are accessing the internet, you will begin to use data. Your feedback is appreciated!
Reviewed Feb. 13, 2021
Pure Talk is 100% better that any phone service I have ever used to date. They service my account with me in mind thus answering questions, offering special discounts, they are just overall customer service friendly. Thank You Pure Talk!
It's our pleasure, Richard! We are happy to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Feb. 12, 2021
Called several times for help setting up voicemail and on hold. Without ever getting it done CK my account. You will see I still don’t know how to I need help because of my Alzheimer’s. I explained that they all gave me the wrong information and answer.
Greetings, Randy! We regret to hear of your experience with Pure Talk thus far and sincerely apologize for any inconvenience that you encountered. Our Technical Support department has added the visual voicemail feature to your device. This will be located directly within your 'Phone' app. Please restart your device and this feature should be available to you. Thank you for your feedback!
Reviewed Feb. 12, 2021
Having issues in sending and receiving calls. Texting doesn’t go through. Attempting to text pictures and they never send. If they do it is very slow. I hold it up all over my rooms in my home but reception not very good.
Greetings, Patricia! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 12, 2021
I was able to cut my cell phone bill by $82.47 a month, that’s $989.64 per year for our two cell phones. There has been no decrease in coverage, signal strength or clarity of phone service. I couldn't be happier with Pure Talk and highly recommend it to everyone with a cell phone.
Hi there, William! We are pleased to hear that you are saving around 80 dollars a month by making the switch to Pure Talk. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 12, 2021
My husband and I heard about PureTalk USA on the Ben Shapiro show. We were paying over $120/month with Verizon and now our bill is less than HALF with the same great service and we found a package that works well for us. Every time I called I got a real person who was kind and knowledgeable and were able to quickly address whatever issue or question I had. Even things that were more technical like getting our data package to work. It's so rare nowadays that customer service actually fixes your problem! We're thrilled to withdraw support from a major corporation that doesn't support our values and give it to pure talk. Highly, highly recommended.
Greetings, Rachel! We are so happy to hear of your experience with Pure Talk and that you are saving over half on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 11, 2021
Pure Talk has been great! Nice price and the connection has worked better than some of the other carriers. I have had to call about a few things and those I talked with have been friendly and took care of my needs. Very satisfied.
Hi there, Jason! We are pleased to hear of your satisfaction. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 11, 2021
The transfer process was a little difficult in the moment, and my wife's phone has a minor incompatibility with wifi calls, but given the quality of the coverage and the price, we're completely satisfied.
Greetings, Peter! We regret to hear that your wife is experiencing issues with WiFi Calling. At this time, WiFi Calling is only guaranteed to work on iPhone models 6S and above. Thank you for sharing your experience, we are pleased to hear of your satisfaction. We appreciate your feedback!
Reviewed Feb. 11, 2021
I have enjoyed the excellent service and cost savings of this great product. In addition to the technical advantages of Pure Talk, the one-on-one professional and compassionate customer oriented staff made the transition quite simple! You have an awesome company and a great business model.
Greetings, Bruce! We are happy to hear of your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Feb. 11, 2021
I’ve a new iPhone11: same “super fast” chip 12 has... slowing “data” cuz uneducated think data means “time” is inexcusably distracting & when acutely pursuing several critical goals with very few assets, wasting too much of what we have so little of: time of life! Since new gadgets are re-programmable, I cannot delete the more than 2000 emails I receive daily; no satisfactory explanation why!!
Greetings, Mikhsel! Once you reach the allotted amount of data available to you, the data speed will throttle to 128 kbps. At this time, we are unable to troubleshoot any issues that occur with your email as it does not come with the Pure Talk service. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 11, 2021
I have an iphone 8 plus. My voicemail does not work. I try pressing number 1 and I get voicemail with all features but the sound is low that hard to hear. Spotify features say it with music. I can not get the spotify app on my messages
Greetings, Joe! We regret to hear that you have experienced issues with accessing your voicemail. Our Technical Support department has added the visual voicemail feature to both devices. You may restart both devices and the feature should be available to you. Regarding Spotify, we are unable to troubleshoot third-party applications at this time. Thank you for your feedback!
Reviewed Feb. 11, 2021
Great personal service each time I have called for help. Extremely fast connection to a service agent. Plan really fits my usage profile: retired, limited income, limited usage on my cell phone. Will be adding my wife's cell line to Pure Talk!!!
Greetings, Mike! We are thrilled to hear about your experience with Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Feb. 11, 2021
She was very helpful, friendly, could understand her clearly and she knew product. She explained, what I needed to do to keep my cell phone number by calling up Verizon, how they would give me a pin number in order to switch my number and save all our contacts on two phones.
Hi there, Robert! We are happy to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Feb. 11, 2021
Help with set up was great, but to be able to get voice mail to work has been my only complaint. We still can't get to our messages. The wait time for tech support is long, but understandable. Having a half price bill is wonderful!
Greetings, Natalie! We are pleased to hear of your satisfaction. At times, the visual voicemail feature is only guaranteed to work with iPhone models 6S and above. Our Technical Support department has added this feature to each device on your account. You may restart your device and the feature may be available to you. Please accept our apologies for the wait time you experienced. We are working diligently to rectify this issue. Thank you for your feedback!
Reviewed Feb. 10, 2021
Overall great, Nice that they have a site that shows my data like how much cellular data I have left. The first week I had the plan the site showed I had no cellular data left and I did not have any on my phone. But within a couple of days it came back and I have not had a problem since.
Greetings, John! We are happy to hear that you are enjoying your service. Thank you for being a Pure Talk customer. If you ever have any questions or concerns, feel free to contact our Customer Service department. They will be more than happy to assist you. Your feedback is appreciated!
Reviewed Feb. 10, 2021
We have better reception with this than we had with T-mobile where we constantly had dropped calls. We were told it was because we had old phones. Thus far, however, we have had NO dropped calls with PureTalk. Yeah! We are pleased.
Hi there, Sue! We are pleased to hear that you are experiencing improvements with your service by making the switch to Pure Talk. Thank you for your feedback!
Reviewed Feb. 10, 2021
This was such a good move from a high priced service. We pay for what we need and not for an exaggerated amount of features that we do not need. It is very good reception, no complaints! The customer service department made it very easy, and the card exchange on the phones went without a problem!
Greetings, Terri! We are pleased to hear that you are satisfied with your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Feb. 10, 2021
My phone was cut off. I called and waited 25 mins. to be heard. The woman said it was a mistake and she turned my phone back on. If I had not had another phone with another service I would have been without communication. The woman said she was not going to report the incident so the situation could be prevented in the future. Later my data slowed greatly. I called and held for another long time. No solution was offered. I think I might have changed the Pure Talk service to my other phone and got better data from another service. Now I am looking for another service away from Pure Talk.
Greetings, David! We regret to hear of the wait times you experienced and are working diligently to rectify this issue. Please accept our apologies for any inconvenience you have encountered thus far. Regarding data speed, after all of the high-speed data on your monthly plan has been utilized, you are able to continue using data, however, the speed is throttled to 128 kbps. If you require additional data, you may upgrade your service plan at any time. Thank you for your feedback.
Reviewed Feb. 9, 2021
Customer Service on the phone was Exceptional, very Professional & well Informed agents. LOVE THE PRICE, too! I definitely would Recommend Pure Talk to others who are searching for Better Service and Reasonable prices. Perhaps Promotional discounts would be another way to attract more customers.
Hi there, Roy! We are pleased to hear of your satisfaction and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 9, 2021
Generally, was able to provide work arounds for no visual voice mail management & text messages. However, I purchased the service for its unlimited data & hot spot features. The hot spot feature is not guaranteed to work by Pure Talk. The only way to determine if it will work is to purchase their service. You may have to purchase one of their Android phones because Verizon android phones don't work with Pure Talk.
I could not get a Hot Spot to work after purchasing a $250 phone & activating it. Customer service was terrible for supporting this feature. Very poor in explaining issues & dropped calls while waiting for customer service responses. There are no other ways to contact the company other than the standard customer service number which is frustrating.
To discontinue the service, I had to transfer my phone number back to Verizon & pay $191.66 to Pure Talk because I had to signup for a 24 month contract when the $250 phone compatible with Pure Talk was purchased. The $191.66 was the balance on the phone purchase. There is no way to determine if you will be able to get a Hot Spot in your area before committing to Pure Talk. No refunds or apportionment of charges, you must pay the entire balance if a hot spot is not possible. It appears to be an un-honest way to sell a $250 cell phone.
Greetings, Don! We regret to hear about your experience with Pure Talk. The hotspot feature is only guaranteed to work on iPhone models 6S and above at this time. Some Verizon Android devices can work with Pure Talk as long as they are GSM compatible, fully unlocked, and 3G or higher. To receive a discount on a device from Pure Talk, one must agree to a 24-month Conditional Sales Agreement. If the conditions of the Conditional Sales Agreement are not met, the prorated amount remaining of the discount received on the device would come due. Please accept our apologies for any inconvenience you may have experienced. Thank you for your feedback!
Reviewed Feb. 9, 2021
I had some problems setting up and starting my account. Some of them were related to familiarizing myself with my new phone and getting it to work with Pure Talk which was also new to me. Since then everything has been fine. My PureTalk contacts were very helpful and knowledgeable and helped me get started.
Greetings, Ronald! We are pleased to hear of your satisfaction with Pure Talk thus far. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 9, 2021
I'm not getting all my texts from my wife. Don't know why they are being dropped. Please respond. We are both subscribers and recently switched from Verizon where we had no problems with undelivered texts. She is threatening to go back to verizon.
Greetings, Joseph! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 9, 2021
Switching to Pure Talk was easy and a great money saving decision for me. The coverage is good, and customer service is fantastic. I kept my old number and they ported my number and automatically disconnected my old provider. I would highly recommend Pure Talk to everyone.
Greetings, Gary! We are pleased to hear of your satisfaction and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 9, 2021
My wife and I frequently can't talk on the phone because the signal keeps dropping out. We have also had trouble receiving text messages. They come in a day or more later. Good price. Bad service. Seems you do get what you pay for.
Greetings, Thomas! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 9, 2021
I initiate a 3-way call with my two sisters every other Sunday. With two previous carriers, our calls would just suddenly drop - at least 2-3 times per phone call; sometimes even 4-5 times per call. Since switching to Pure TalkUSA our calls have never been dropped - not even once! And the monthly cost is about 1/3 what the other carriers charged. So, yes, I do recommend Puretalk to friends and family. Thank you for the great service!
Greetings, Lana! We are pleased to hear that you are satisfied with your Pure Talk service and that you are saving money on your monthly service bill. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 9, 2021
My phone service was terminated unexpectedly but when I went into the website and increased my plan it somehow magically reappeared so I was tricked into a plan that is uncomfortable for me to afford. But I will keep it for a while and then I will revert to the original plan. Customer service people are lovely but I am not pleased with this bait and switch.
Greetings, Ava! We regret to hear that this happened and would like to assure you that we would not trick you into upgrading your plan. Please rest assured knowing that you may upgrade or downgrade your plan at any time with Pure Talk. If you have any questions or concerns, please feel free to reach out to our Customer Service department, as they will be more than happy to assist you.
Reviewed Feb. 9, 2021
All has gone very smoothly the 1st two months. Customer service is awesome and answers any questions you may have in a very timely and friendly way. I don't have any complaints at all and would highly recommend to my friends.
Greetings, Randy! We are pleased to hear that you are satisfied with your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 9, 2021
At times I have to dial a 1 and at other times not. Sometimes text go thru quickly and at other times not. Text from other people at times will come thru multiple times, the same text. I'm thinking about looking for a different carrier.
Greetings, Tom! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 9, 2021
About a week before my billing date, my voice calls are terminated and have to be reset. I'm new to Pure Talk and this has happened EVERY MONTH. This problem was hidden from me while I was signing up for service. According to the service reps I spoke to, there are no plans to fix this problem. I signed up for UNLIMITED minutes and Puretalk needs to compensate me for this ongoing inconvenience.
Greetings, Bruce! We regret to hear of the issues you have experienced thus far and will be sending you a private message regarding this matter. Thank you for your feedback!
Reviewed Feb. 9, 2021
Service is comparable to AT&T except the unlimited data being slowed. Never experienced that before but for cheaper price will try to manage better. Between news and as a truck driver road conditions are always something to watch on my phone. I have the same dead spots and dropped call areas as AT&T. Believe my antique iPhone is to blame for some call failures but not interested in a expensive replacement.
Greetings, Brian! After using your allotted amount of high-speed data, the speed will be throttled to 128 kbps. Coverage may be impacted by local terrain or structures, which may result in dropped calls or affect your signal strength. Please accept our apologies for this inconvenience.
Reviewed Feb. 9, 2021
Service isn't as good as we had with ATT. Some days are better than others. If it doesn't get better might switch to other carrier. Also my phone ** was not able to send or receive multiple texts or images, I think finally got it fixed.
Greetings, Larry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding the issues with MMS messaging, the APN settings within your device may need to be reset. The instructions will be listed below if you would like to reset the APN settings yourself. An agent will be reaching out to you shortly for further assistance.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 2/15/2021
Greetings, Larry! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Feb. 9, 2021
I've had PureTalk for almost 2 months and the service has been mostly great. The only issues are my phone has problems when I send a message through a group text. It doesn't send even after 2 or more days. The second is I've had issues sending pictures in texts. It fails and says the message is too large. I never had this issue when I was with AT&T so I thought I should bring it up.
Greetings, Kyle! We are pleased to hear of your satisfaction with Pure Talk thus far. The APN settings within your device may need to be reset. The instructions will be listed below if you would like to reset the APN settings yourself. An agent will be reaching out to you shortly for further assistance.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/11/2021
Greetings, Kyle! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Feb. 8, 2021
It works great with no problems. Always has 3 or 4 bars. It is all I wanted and didn't get from my old carrier for $35 less a month. I was very happy to have heard about you on the Dennis Prager radio show. Have recommended you to several people.
Greetings, Lee! We are pleased to hear of your experience thus far and that you are saving money on your monthly service bill by making the switch. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 8, 2021
I have been trying to get technical support for my BB classic. Customer service are polite but that's where it ends. Puretalk leaves customers on hold indefinitely. My husband's phone (Android) can not receive 4g. BB no longer receives text w/ photos. They have our numbers so why don't they call us to resolve our issues. My friend was looking to move 4 phones to your serv. but I told him to hold off until problems are resolved.
Greetings, Michele! We regret to hear of the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you experienced while trying to reach our Technical Support department, as we are working diligently to rectify this issue. The APN settings within your device may need to be reset. The instructions will be listed below if you would like to reset the APN settings yourself. An agent will be reaching out to you shortly for further assistance.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Feb. 8, 2021
Service has been good, with no problems so far. Good clear reception, no dropped calls. Missed call messaging is working well. Initially, there was a problem with messaging, apparently due to a system reset. The help desk fixed this quickly.
Greetings, Ralph! We are pleased to hear of your experience thus far. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 8, 2021
Let me just say the cost of Pure Talk is terrific and I find it to be a terrific value. That said, I called tech-support for some assistance about two nights ago and we waited 4045 minutes to get a live person. When we finally talk to a live person they were very difficult to understand and my wife ask if they could move the microphone a little further away from their mouth. Without explanation the tech-support person said something unintelligible and put us back on hold. At about 108 minutes of waiting we finally hung up. 5 Stars for quality of product. Zero stars for quality of tech support. Hopefully we never have any tech support issues. I wonder if you folks are growing too fast?
Greetings, Bryce! We are happy to hear that you are enjoying the price of your Pure Talk service. Please accept our apologies for the wait time you experienced while trying to reach our Technical Support department, as we are working diligently to rectify this issue. We will be sure to further investigate this situation. Thank you for your feedback!
Reviewed Feb. 8, 2021
Didn’t port my original number over, which took several weeks of back and forth to figure out you guys couldn’t for whatever reason and your coverage is trash. I drop so many calls it’s unreal. If it’s the evening time I can forget calling anybody.
Greetings, Richard! We regret to hear of the experience you have had with Pure Talk thus far and that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 8, 2021
So far the experience has been excellent. Great reception with regard to cellular connection. One suggestion that you explain to people that use data that even though you don’t charge for additional data the speed slows down to the point where it’s not usable. That’s why I had to buy some additional data which is no problem. Your pricing is very reasonable and the overall experience has been outstanding.
Hi, Vito! We are happy to hear that you are enjoying your service. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 8, 2021
I think that Puretalk is a great phone service. So glad I switched to Puretalk. Not only did I switch providers but I also started using an iPhone where I had always been a flip phone user. Your representatives were very considerate.
Hi there, Hanna! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying your new iPhone. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Feb. 8, 2021
Since my husband has received his phone and been with Pure Talk, we have had two major issues with the account. The latest was that he needed to make a phone call and got an error message that he needed to make a payment. We have auto pay, so if a payment was due it should’ve been auto drafted. He uses this phone for personal and work, and it concerns me that someone might have tried to call him and would not have been able to get through. That could be quite embarrassing.
The previous issue was that he was unable to use his phone because it indicated he was out of data, but when I checked our account he was not out of data and so it required a phone call and trying to get someone to correct the issue. This is unacceptable. We have eight family members, all of whom have been on AT&T up until now, and he is the first move to pure talk. We would potentially move all eight phones to pure talk, but not if we have these kinds of issues. I simply do not have time to continually correct issues.
Greetings, Suzi! We regret to hear of the issues you have encountered thus far. After reviewing your account, we are pleased to report that these issues have been resolved. Please do not hesitate to contact our Customer Service department if you have any further questions or concerns. They will be more than happy to assist you! Thank you for your feedback!
Reviewed Feb. 7, 2021
Called repeatedly. On hold for several minutes at a time, each time person was polite and said someone would get back to me. NO ONE EVER DID. Still have no resolution as to why data is gone in 10 days when I rarely stream (have WiFi at home, and work always patched in). No one responded back, unless I called (and I did at least 4x never got a reply. I am sure it's a ploy to get you to up data plan.
Greetings, Loretta! Please ensure that your device is connected to Wi-Fi when at home to avoid using your high-speed data. Applications may utilize different amounts of data. For example, checking email will use less data than GPS or streaming a movie. You may also upgrade your service plan at any time, either by going online to www.puretalkusa.com and logging in to your Account Portal or by calling our Customer Service department at 1-877-820-7873. Thank you for your feedback.
Reviewed Feb. 7, 2021
At first changing over to PureTalk, it was a little frustrating, but it seems to be okay now. We still cannot get any bars in the house at times, but not enough AT&T towers here, it sounds like. We had AT&T for many years, started having issues in our place of living, dropped calls, call not going through, so I went to Verizon, before switching to you.
Greetings, Jeannie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 7, 2021
Pure Talk is an awesome company and their customer service is amazing. I would recommend them highly to anyone. Trying to talk my friends into leaving the “big players” to switch over. Love, love, love Pure Talk!!! I live in a small town on a mountain and get great coverage. The closer I get to the city my coverage is even better.
Hi there, Cindy! We are pleased to hear that you are satisfied with your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 7, 2021
Service is the same as Verizon, at a fraction of the price. Transfer to Pure Talk was fast and easy. I highly recommend this cell service provider. Take the plunge and switch to Pure Talk for a great service provider with no contract.
Hi there, Dawn! We are pleased to hear of your satisfaction and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 7, 2021
Was skeptical but so far I have noticed zero difference in service - both calls in and out along with internet on WiFi and cell work great! Makes no sense to spend the extra dollars for a name brand major carrier - enjoying Puretalk!
Hello, Scott! We are happy to hear that you are enjoying your service. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 7, 2021
To put it simply, I get great service with Pure Talk and I am saving money with Pure Talk also, can't do better than that!! I would for sure recommend Pure Talk to anyone that is looking for great phone service at good rates!
Hi there, David! We are pleased to hear that you are satisfied with your Pure Talk service and that you are saving money on your monthly service bill. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 7, 2021
We are so grateful to find a fire and reasonably priced, reliable cell service provider that supports WiFi calling and has good coverage in our area. Our experience with PureTalk customer service has been excellent. We has referred several friends and family members.
Greetings, Kristine! We are thrilled to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 7, 2021
The reason I didn't continue with the setup for Pure Talk is the extreme difficulty I had with the technical service in trying to get my phone service set up. After three hours they referred me back to my old phone service to get them to release me even after they had already done all they could do to release me. I went back to ** and am very happy I did so.
Greetings, Michael! We regret to hear of the issues you experienced with Pure Talk. Your device was likely locked to Consumer Cellular and we hope you try us out again in the future. Thank you for your feedback.
Reviewed Feb. 7, 2021
They offer $10/month for senior plan. Don't waste your money, even $10 is $10 too much!!! Bought one of their phones for $60. It didn't come with the right charger. They didn't send me a new one. I had to provide my own. Phone didn't work from the get go. I thought it was a problem with my husband's hearing, so we kept it & kept paying the bill in case of an emergency, assuming it did work. We paid for service for 9 months. I tried to use the phone several times over the last couple of months myself & found that the phone did not indeed work & that it never worked. I called Pure Talk several times over the last couple of months. They never did make it good. Cancelled service & only received 1 month refund. This company is a real loser!!!!
Greetings, Marilyn! After reviewing your account, we see that you contacted our Technical Support department for assistance. It looks like we contacted you at a bad time and were advised that you would call back another day to speak with them. We'd like to offer our deepest apologies for any inconvenience you may have experienced.
Reviewed Feb. 7, 2021
I wish I could just click on my messages and get them without having to call. That's the way my last service was. Other than that the service is working very well. It will be interesting to see what happens when we start travelling next month.
Greetings, Robert! Our Technical Support department has added the visual voicemail feature to both devices on your account. Please keep in mind that this feature is only guaranteed to work successfully on iPhone models 6S and above. It's great to hear that you are enjoying your service. Thank you for your feedback!
Reviewed Feb. 6, 2021
We switched my wife’s phone from AT&T to Pure Talk USA and pay half of what we did before with more data and the exact same service. If you are thinking about changing your plan, contact them today and make the change.
Greetings, Sean! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 6, 2021
The cost is phenomenal!! The service is as good as ATT which we had for many years. It is so easy to talk to a representative who are always cordial and helpful and short waiting times. We are so happy that we heard about it on Sean Hannity and Mark Levin.
Hello, Cheryl! We are happy to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you. Thank you for your feedback!
Reviewed Feb. 6, 2021
I like that when I go over my data limit, I can still access the internet, just slower instead of not at all. Service is the same as my old provider but cheaper by far with no data overage charges :).
Hi there, Victoria! We are thrilled to hear of your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback!
Reviewed Feb. 6, 2021
I’m very happy with Pure Talk and have recommended it to at least three people now. Thank you for the high quality of your service and the price is right! Your employees that I’ve spoken with have been very professional and helpful.
It's our pleasure, Kathleen! We are happy to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Our Customer Service department is always eager to assist you. Thank you for your feedback!
Reviewed Feb. 6, 2021
When I am on the road the internet connection is either slow or can’t connect and I am left with no service. I am very dissatisfied with this service. I have called several time to correct this issue, the service gets better for a while then goes back to the same issue. Is there is any solution? Let me know. It’s very frustrating.
Greetings, Gabrielle! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated!
Reviewed Feb. 6, 2021
I have enjoyed being a new customer of Pure Talk, I have been talking with my sister and brother in law about joining Pure Talk due to access and cost and they are considering it. They are also a customer of AT&T.
Greetings, Sandra! We are pleased to hear that you are enjoying your Pure Talk service! Be sure to tell your friends and family that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 6, 2021
Data seems slower than prior provider. Concerned about it being unbearable if go over the data limit with it already this slow. Is there some reason for the delay in speeds? Also, signing up was more difficult than it needed to be. Basically got a “why are you calling?” Attitude when originally called to switch over.
Greetings, Brian! Data speeds may be impacted by service within your area or if you have reached your allotted amount of high-speed data. Please accept our apologies for any inconvenience you have experienced and for the encounter you had with our Customer Service department. Our top priority is to provide optimal customer service and we will be sure to take a further look into this matter. If you are ever in need of assistance, our Technical Support department will be more than happy to help. Thank you for your feedback.
Reviewed Feb. 6, 2021
I just ported my number out of your service yesterday. Unfortunately, visual voicemail did not work with my phone. This is an important feature for me and I was disappointed that Puretalk did not work. Also, I asked for mobile hotspot and it worked for two weeks and then one day stopped working. I sent an email asking for it to be reset and received a generic worthless email from customer service telling me it might or might not work. With non working mobile hotspot, I could not stay with Puretalk. Also, when I called in to receive my account information, the customer service rep was disinterested in helping me or the fact that I was leaving.
Hi, Susan! We regret to hear about your experience with Pure Talk and sincerely apologize if you did not receive optimal customer service, as this is our top priority. The visual voicemail feature as well as the hotspot feature are only guaranteed to work on iPhone models 6S and above at this time. We'd like to offer our apologies for this inconvenience and hope you try us out again in the future. Thank you for your feedback.
Reviewed Feb. 5, 2021
When I call customer service. I was put on hold for 45 minutes this time. Last time I was put on hold for over 30 minutes. Your website gives some code that says l have to call customer service. I was going to add another line but I have decided not to.
Greetings, Mark! We regret to hear of the hold time you encountered while trying to reach our Customer Service department. Please accept our apologies for this inconvenience as we are working diligently to rectify this issue. If you are experiencing issues with our website, we recommend clearing your cache and cookies. Your feedback is appreciated!
Reviewed Feb. 5, 2021
Super slow. When first got it, it seemed faster. but over the last few weeks just extremely slow. It's not the phone because on wifi it's fast. Voice and text is ok. Voice does not always pick up in certain places. Never had a prob with my last service total wireless for data coverage. Was always fast. Might be better off spending 5 bucks more for the same service but faster data.
Greetings, Bill! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated!
Reviewed Feb. 5, 2021
I am now in my second week of trying to get my number transferred from PureTalkUSA to Visible. I have given all the information requested of me several times. My next step is to consult my attorney, to whom I am related.
Greetings, Joyce! We regret to hear the issues you have experienced while trying to port out of Pure Talk. We will be sending you a private message regarding your account. Please accept our apologies for any inconvenience you have encountered thus far.
Reviewed Feb. 5, 2021
Opened up ticket with a rep who never contacted us back. Still have not been able to use the phone that we was activiated. Ticket # ** When people call me all they hear is "I'm sorry but the person you called has a voice mail system that is not set up yet".
Greetings, Sandra! We regret to hear of the issues you are experiencing with receiving calls. After reviewing your account, we see that a Technical Support agent attempted to reach you on 12/15/2021 regarding this issue. We will be sure to have an agent reach out to you once again. Thank you for your feedback!
Edited: 3/11/2021
Greetings, Sandra! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Feb. 5, 2021
I've been very pleased with PureTalk. No issues, but I have had to learn to manage my data usage when I'm not on wifi. I have no regrets about making the switch to PureTalk, in fact I highly recommend making the change.
Hi there, Mark! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 5, 2021
Do I still have to pay Verizon for anything on a month to month basis? So far very happy. Coverage as been ok even with bad cell service in my area. If you can push for a cell tower that would be great.
Greetings, Mike! We recommend contacting Verizon to check for any outstanding balances as we are unable to assist with this question. It's great to hear of your satisfaction with Pure Talk. Your feedback is appreciated!
Reviewed Feb. 5, 2021
My only dissatisfaction is not knowing when a caller leaves a message. I was advised PureTalk wasn't able to activate an icon or memo that I have voice mail. Instead I need to call my number than enter a code number before I know if I have voice mail. Hard to remember to check often.
Greetings, Jihn! The visual voicemail feature is only guaranteed to work on iPhone models 6S or above. Please accept our apologies for this inconvenience. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 5, 2021
I recently had to change phones. I switched my sim card to the new phone and a short while later discovered I didn't have wi-fi calling. I called Pure Talk and the rep I spoke with was very friendly and explained she was submitting a ticket to have wi-fi calling enabled on my account. She said it would be enabled within 48 hours. It has been a week and still no wi-fi calling and no follow-up communication from Pure Talk.
Greetings, Larry! We have reviewed your account and see that the WiFi calling feature has been added to your device. Please keep in mind that this feature is only guaranteed to work on iPhone models 6S or above. Thank you for your feedback!
Reviewed Feb. 4, 2021
Why do I have a 2gb data warning when I have a 6gb plan? I'll be on soon just to let you know that I have a cutting board for the back of the house for a few days but I will be there at this time I am going to.
Greetings, Andy! This warning may be set in place to inform you that you are reaching your data limit. If you have any further questions or concerns, feel free to contact our Customer Service department. They will be more than happy to assist you!
Reviewed Feb. 4, 2021
I had issues with my bill so I called customer service and to my surprise she was extremely helpful, polite, professional and patient. One of the best customer service I’ve received. I will recommend Puretalk to everyone I know. Thank you.
Greetings, Miguel! We are so happy to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 4, 2021
The service is pretty good except for text messages. Group texts and pictures do not work more often than they do coming in or going out. I think I could actually decrease my data usage and save even more.
Greetings, Kathryn! We regret to hear that you are experiencing issues with sending and receiving MMS messages. The APN settings within your device may need to be reset. The instructions will be listed below if you would like to reset the APN settings yourself. An agent will also be reaching out to you shortly for further assistance.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/9/2021
Greetings, Kathryn! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Feb. 3, 2021
Pure Talk USA has great cellular service but I am disappointed that no international calling is included with the service. I need to make calls and texts to Mexico, now with Pure Talk USA I cant without buying a "pin" and paying more!
Greetings, Efrain! Please accept our apologies if this has caused any inconvenience. To make an international call, the 10 dollar international PIN is required. At this time, we do not offer international texting. Thank you for your feedback. It is great to hear that you are enjoying your service!
Reviewed Feb. 3, 2021
I live in Denver and as soon as I am no longer connected to wifi, my cellular coverage and performance are terrible. I have an iPhone and sending regular text messages becomes really slow and frustrating. I called previously about this and the issue was fixed for a couple of months. It's since regressed and went back to that.
Greetings, Faisal! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 3, 2021
First & foremost, we are pleased that Pure Talk doesn't give to progressive causes. Far too many companies do that today only to our country's detriment. Secondly, we actually pay LESS for service for our 2 iPhones through Pure Talk than we did for 1 iPhone & a "dumb" phone through Verizon.
Hello, Pamela! We are happy to hear that you are saving money on your monthly service bill by making the switch. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 3, 2021
Everyone at Pure Talk has been nice & helpful. This is my first smartphone & I have been happy with the experience. I did recommend it to a friend & she has signed up. I'm still waiting for my free month for the referral.
Hi there, Marsha! Thank you for the referral! You and your friend should receive the credit once they have been a customer for two months and their account stays in good standing. We are pleased to hear of the experience you have had with Pure Talk thus far. Thank you for your feedback!
Reviewed Feb. 3, 2021
Dropped calls, calls that didn't go through, calls that didn't show, the problem was AT&T putting Pure Talk customers as second tier callers and making their phone customers priority. Have gone back to AT&T for better service. Sorry, wish it had worked out.
Greetings, Jeffrey! We regret to hear of the service issues that you experienced. Please keep in mind that coverage may be impacted by local terrain or structures. While Pure Talk does utilize the AT&T towers, Pure Talk customers do not have a lower priority than AT&T customers. Thank you for your feedback!
Reviewed Feb. 3, 2021
My ** and my wife's phone ** went dead and unable to connect to any Internet site around 4 PM EST, including unable to use GPS. I was able only to call PureTalk 611 number twice and in both case I was transferred to a support, but after waiting during both call for about 25 minutes and no one answering the call, I hanged up. I tried to use my wife's phone to login into PURETALK.COM, but the web site address showed to login into PURETALK.COM showed this message "Your account balance is too low....".
After getting back home and able to connect to your web site I found that my wife's phone used 1.4 GB during the month and I have a picture from her phone to prove. The same problem repeated next month, except my data usage shot up to 4 Gb in just 10 days into a new monthly cycle. And by the way, I was mostly at home and phone was on WiFi, and again my Internet access and GPS were dead when I was out from my home. After that I had enough and moved our service to another provider.
Greetings, Eugene! We regret to hear of the experience you had with Pure Talk. Please accept our apologies for any inconvenience you encountered. The apps within your device may have been using data in the background without your knowledge. We recommend checking and turning off these options within your settings and hope you try us again in the future. Thank you for your feedback!
Reviewed Feb. 3, 2021
Just amazing. You get a live person on the phone right way and it was a pleasure speaking with them. I was with Verizon for years, what a waste of money and time. God bless you Pure Talk. I tell many about you....
Greetings, Michelle! We are pleased to hear of your satisfaction. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 3, 2021
Initially, system could not locate my phone on maps. It took about five minutes to locate me. Each time I use maps, that happens. Pure Talk is 3G. Sound quality is poor and occasionally there is no service, especially when there is a lot of moisture in the air. The antenna is about 2 miles away, so it looks like I'm in a fringe area.
Greetings, William! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 3, 2021
I got a text message yesterday my phone was going to be disconnected I needed to call 611, so I did at various times as well as today and it would say, "Try back later." Then when I got connected after being on hold for long periods my call would be disconnected. Right now I've been on hold for 33min. I went to web-site and tried to log-in for the first time with email and phone #. I keep getting can't find a account message. I had to do a quick pay online without signing in which charged me $5 extra. After 36min. on hold, I got sent back to the main menu, made my selections and back on hold again. I'm defeated; hanging up NOW!
Greetings, Tarita! We regret to hear about your experience. Please accept our apologies if you experienced anything other than optimal customer service, as this is our top priority. We will be sending you a private message regarding your account. Thank you for your feedback.
Reviewed Feb. 3, 2021
No regrets for leaving Verizon...The only problem I had was the cheapest phone. Returned for the Nokia 5.3 and it's been great. I did lose some of my contacts because I turned off verizon before transferring to new phone..Saving 60 dollars a month..Thank you Pure TalkUSA..
Hi, Johnny! We are pleased to hear that you are enjoying the Nokia 5.3 and that you are saving 60 dollars a month by making the switch to Pure Talk. Thank you for your feedback!
Reviewed Feb. 3, 2021
You're not afraid to advertise on conservative websites or podcasts. Best Hotspot re: GB's. I've always been happy with AT&T service. You are more affordable than Them. Also I heard it's veteran run so it's good.
Greetings, Dennis! We are pleased to hear of your satisfaction and that you are enjoying the price of our service. Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 2, 2021
Well the experience to me is about a 3 out of 5. The fact is, all the hype was how great the service is and that is not the case! It’s not as bad as Sprint but service is slow, text take a lot longer than Verizon! Have to reboot the phone at least twice a week!
Greetings, Jesse! Thank you for sharing your experience. We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated!
Reviewed Feb. 2, 2021
About 80% of phone calls are not clear and are distorted. Signal strength is between 4 & 5 bars. Call audio breaks up and is difficult to carry on a conversation. It appears as if the frequency response and dynamic bandwidth allocation is insufficient. Please correct this poor performance or I will need to try out other options.
Greetings, Stephen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 2, 2021
While we were excited to change our cell phone service, we choose PTUSA because of it being advertised by folks we trust. Since changing we've noticed our service to be much slower, often when trying to make a call, it will not connect and we must redial, we've had to have the "sim" cards reset, and my phone's battery life has dwindled dramatically with the change. We are not entirely happy with the service.
Greetings, Lori! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding the battery life of your device, if you are in need of a replacement device you may view the devices we offer by logging into your account portal under the 'replacements' tab. Thank you for your feedback!
Reviewed Feb. 2, 2021
So far so good with Pure Talk. I have had pure talk now for 3 months and have traveled to three different states (VA,NC & FL) and I have had great service everywhere. I also love that I am not charged extra for data if I go over on my plan data.
Hi, Christa! We are thrilled to hear of your experience with Pure Talk thus far. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 2, 2021
We switched to Pure Talk from one of the “big carriers” and are so happy we did. We are saving over $90 a month on our wireless bill! The cell service is great. Their customer service is absolutely amazing - so helpful and polite.
Hi there, Elizabeth! We are so happy to hear that you are saving over 90 dollars on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Feb. 2, 2021
Overall, I am very happy with my experience with PureTalk. I have decent reception where I live in AZ. Text messages work well; I haven't had any dropped calls; and the internet seems to work at a good rate. It appears that I cannot have voicemails show up or access them directly on my iPhone. Instead, I have to dial my phone number, and listen to them through the PureTalk service. I'm not sure why having voicemails on one's phone is available with other carriers and not PureTalk. Perhaps it is available, and I just need to figure out (or need help) how to set it up. Otherwise, I'm very happy with the service.
Greetings, Steve! We are pleased to hear of your experience with Pure Talk thus far. Our Technical Support department has added the visual voicemail feature to the device on your account. You will now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback!
Reviewed Feb. 2, 2021
Pure Talk has better reception and coverage for less than 1/2 the price of my previous well known carrier!. I am so happy I switched to Pure Talk and mad at myself for not switching sooner for fear I would lose reception quality. Please do not hesitate switching to Pure Talk!!! It was so easy to pick my plan online. Simply an amazing company...
Greetings, Thomas! We are pleased to hear that you are enjoying your service and that you're saving half the cost on your monthly service bill by making the switch. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Feb. 2, 2021
Compared to ATT which I had for about 20 years prior to switching to PT, reception is spotty. No service in areas where I previously had service and very slow buffering on apps like Pandora and Spotify. I have an iPhone 11.
Greetings, Alan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Feb. 2, 2021
It has taken us a bit to learn how to use our voicemail-retrieve messages. There is no indicator letting us know we have a voicemail. We are learning to check it often! We get so many political calls that we do not answer.???
Greetings, Karol! Our Technical Support department has added the visual voicemail feature to both devices on your account. You will now receive voicemail notifications. Please restart your device and this feature should be available to you. We regret to hear that you are receiving unwanted calls and recommend blocking the number if you no longer want to receive calls from a specific number. Thank you for your feedback!
Reviewed Feb. 1, 2021
After starting service with PureTalk and getting the kinks out of a new phone I bought I added 2 more phones to my plan and have been completely satisfied to the extent that I convinced my son and his wife and my nephew and his wife to switch.
Hi there, Robert! We are so happy to hear that you are enjoying your Pure Talk service and that your family has made the switch, as well. Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 1, 2021
Cellular service has been fine but we’re having a lot of texts that fail to reach recipient, even though it shows as ‘Sent’ on sender’s device. This seems most prevalent between my phone and my wife’s. We joined Pure Talk at same time.
Greetings, Ross! It seems that the recipient would need to reset their network settings. Below the instructions will be listed if you would like to reset them yourself. An agent will also be reaching out to you shortly for further assistance. Thank you for your feedback!
Tap Settings > General > Reset > Reset Network Settings
Edited: 2/15/2021
Greetings, Ross! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Feb. 1, 2021
In more than several areas in Ocala Florida I experience breaking up signals while talking. In the 32134 zip east of Ocala the signal is non-existent, there are broken and drop zones in the 32179 zip code. Advertisements from Mark Levin TV states say you have the same coverage as Verizon and all the other carriers with a big yearly savings with the iPhone Pro Max 12. I would expect superior service with that phone. I'm disappointed unless there are new towers going up and this will be of limited inconvenience. Thank you.
Greetings, Carl! We regret to hear that you are experiencing service issues within those areas. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Pure Talk utilizes AT&T towers and runs off of their GSM network. Thank you for your feedback!
Reviewed Feb. 1, 2021
I've been a PureTalk patron for 2 months, and am very happy with the service. No issues or concerns have emerged to date. The savings are phenomenal. I am a senior, so every cost advantage, matters. I would like to congratulate you for providing a service that I believe everyone can benefit from. Thanks PureTalk.
It's our pleasure, Allan! We are pleased to hear that you are enjoying your service. Thank you for being a Pure Talk customer. Your feedback is greatly appreciated!
Reviewed Feb. 1, 2021
Thanks for asking-overall very happy. I called customer service to find out how I could make international calls, was on hold for 15 minutes and the call dropped. I do not call internationally very often but would like to do so. If I could find out how, I would greatly appreciate.
Hi there, Brian! We are happy to hear of your satisfaction. Please accept our apologies for the hold time you experienced as we are working diligently to rectify this issue. To make an international phone call, you will need to purchase a 10 dollar international PIN. The PIN lasts for 30 days or until the balance is used, whichever comes first. Below the instructions will be listed on exactly how to place an international call. Thank you for your feedback!
Reviewed Feb. 1, 2021
Best decision! I’ve experienced excellent service from Pure Talk! I highly recommend! Great support and great service! My bill went from $120.00 with Verizon to $30 with PureTALK with no interruption of service! Truly a Godsend in getting my bills lowered!
Greetings, Joni! We are thrilled to hear of your experience with Pure Talk and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know of the great deals we provide as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Feb. 1, 2021
I do not have any protection from fraud and hacking. How can I/you get me security. This has always been an ongoing issue with any phone I own/ed, It is fraud and I need protection/barring from happening over and over again.
Greetings, Martha! We regret to hear that you have experienced issues with fraudulent activity regarding your device in the past. We recommend creating a PIN to access your device and not connect to any WiFi networks unless you know that they are secure. Thank you for your feedback.
Reviewed Feb. 1, 2021
Easy to switch to Pure Talk and had no interruption of service during this process. The instruction were easy to follow and we are now enjoying the lower cost of using our iPhones. Our cost was reduced by $50. Voicemail was also easy to set up and is very easy to use.
Greetings, Linda! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving 50 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 1, 2021
When I call voice messaging - couple of things that I don't like:
2) Can't automatically call voice mail on my icons that I set up;
3) Need to call my phone number to get voice mail;
4) I need to use 8 digit password to get into voice mail.
Greetings, Dolores! After reviewing your account, we see that our Technical Support department has added the visual voicemail feature to your device as of 1/29/2021. Please be aware that this feature is only guaranteed to work on iPhone models 6S and above. At this time, you may restart your device and this feature may be available to you. Thank you for your feedback.
Reviewed Feb. 1, 2021
Have had Pure Talk for 2 months now and have been very happy with my service. I like that the company is very transparent and super easy to work with. I thought I would be sacrificing service for the low price but the exact opposite was true. Only 2 very minor complaints I have are since pure talk piggybacks off of AT&T’s network if you’re in a service area where there are a lot of other AT&T users. The service will prioritize those AT&T users over you which may result in slower data speeds and dropped calls but that hasn’t happened too often with me. My second minor complaint is that I feel like I get a lot more spam calls/texts than I did with my previous cell service but I’m paying less than half of what I was paying with my previous cell service so I don’t mind it at all. Overall I’m happy with the service and would recommend it to anyone that lives in an area with strong AT&T service.
Greetings, Aston! It's great to hear of your satisfaction and that you are saving about half the cost on your monthly service bill by making the switch. We can assure you that our customers are receiving the same service as those on AT&T. Slower data speeds and dropped calls may be due to the reception within that specific area. Thank you for your feedback. Happy savings!
Reviewed Feb. 1, 2021
I switched to PureTalk and am not looking back. So much cheaper. The service is just as good as my major carrier that I used to be on. No issues whatsoever with PureTalk. Customer service has always been helpful and has resolved all my issues.
Hi there, Randall! We are pleased to hear of your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Jan. 31, 2021
Went out of town to check out a job and there was no cell service. Even though I know the place I went has cell service from both AT&T and Verizon. I thought we were to have service if AT&T had service in that area. What a disappointment!!!!
Greetings, Michael! We regret to hear that you experienced service issues within that area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Jan. 31, 2021
Phone will not open my MMS messages on Messenger and when I am away from home no apps will open and sometimes I can not call out. Also it appears that there is no data being used. I have turned on everything that I know to do but it's still not working.
Greetings, Linda! We regret to hear of the issues you are experiencing with receiving MMS messages and utilizing your data. It seems that the APN settings within your device may need to be reset. Below, we will list the instructions if you would like to try and reset the APN settings yourself. An agent will also be reaching out to you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/11/2021
Greetings, Linda! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 31, 2021
I was a continuous Verizon customer since 1998 and happy with their service. Rudy Limbaugh spoke about your product on his show so I signed up. NO Difference in the clarity or connection time, but I save money! I was paying $60.00 per month. Now it’s $20 almost $500 per year.
Hi there, Ron! We are so happy to hear that you are saving almost 500 dollars a year by making the switch to Pure Talk. Thank you for your feedback. It is greatly appreciated!
Reviewed Jan. 31, 2021
I need customer support & cant get it. After holding on the phone, for long periods, I’m then, disconnected. My voice message vanished after switching to your service. I’ve been unable to put it back on. Please contact me, to assist me to reinstate it. I’ve been unable to do this myself, so it is a problem. Please contact me on my cp at **. I appreciate any assistance that you can provide. Thank you!
Sylvia
Hi there, Sylvia! We will be sure to have an agent contact you regarding this matter. Please accept our apologies for the hold time you experienced. We are working diligently to rectify this issue. Thank you for your feedback!
Edited: 3/11/2021
Greetings, Sylvia! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 31, 2021
Love it! I get 2 bars always and never a dropped call or interrupted call. I've had Verizon and Sprint in the past and both their service department and service itself was terrible. Thanks Pure Talk. Satisfied customer.
Greetings, Cate! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback, it is greatly appreciated!
Reviewed Jan. 31, 2021
Switched 3 phones. Fairly easy to make the switch. Might be a little difficult for some not tech savvy. Service and signal have been great. So happy not to be tethered to AT&T anymore. And saving money in the process.
Hi there, Edward! It's great to hear of your satisfaction. Our Technical Support department is always eager to assist you if you ever have any questions or concerns. Thank you for your feedback. Happy savings!
Reviewed Jan. 31, 2021
The price is $100/month cheaper than our previous carrier with no difference in service!. Great job and congratulations on a good job! No other issues or comments. Keep up the good work! My wife and I are very happy and excited to participate!!
Hello, James! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving 100 dollars on your monthly service bill by making the switch. Be sure to let your friends and family know of the great deals we provide as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 31, 2021
We switched from Verizon. I feel like the data service is a bit slower and seems like we use it a little faster, but with Verizon we were always going over and being charged a ton of money. We are saving about $120 a month on base rate for two phones. Incredibly happy with that trade off.
Greetings, Katherine! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving about 120 dollars a month by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Jan. 31, 2021
I have literally put 24 hours into trying to get my wife's phone up and running since we started with Puretalk. It's a Samsung A12, and she had service for about a week, but now it says "no network connection". I have been with Tech support I don't know how many times, with the same result. Love everything else about our plan, just want her phone to work, is that too much to ask?
Greetings, Randy! We regret to hear that you are experiencing issues with your wife's device. An agent will be reaching out to you shortly regarding this matter. Thank you for your feedback!
Edited: 2/9/2021
Greetings, Randy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 31, 2021
I say that I'm very much satisfied especially if you have an auto pay, which takes out the worry of having no service interruptions. Besides I'm saving a lot with my present subscriptions. Wish you too will switch to Pure Talk.
Hi there, Laurence! We are so happy to hear of your satisfaction and that you are saving money on your monthly service bill by making the switch. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 31, 2021
Really bad service overall data and text. Will be leaving your company for another one. You have great customer service but bad service overall with data and text messaging. Will not refer you to anybody. Have a great and beautiful sunshiny day.
Greetings, Billy! We regret to hear the issues you are experiencing with data and text messaging. An agent will be reaching out to you shortly for further assistance with this matter. Thank you for your feedback!
Reviewed Jan. 31, 2021
I switched over after using both Verizon and AT&T, and I can’t tell one little bit of difference! The sound quality and everything is every bit as good as the big guys but the price is a small fraction! Super glad I switched!
Greetings, Missy! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback!
Reviewed Jan. 30, 2021
Very excited about getting Pure Talk after listening to Russ Limbaugh. Before I sign up I ask if they covered Harpers Ferry WV. They assured me it was covered. Every time I try to call from home, I get this message: "Mobile network not available". It works fine elsewhere. Help!
Greetings, John! We regret to hear that you are experiencing service issues within your home. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Jan. 30, 2021
The phone has worked flawlessly. Your company answered each of my phone calls quickly. I do have a suggestion. The iPhone came with no instructions and no advice on where to find info. I asked my friends who have iPhones. I search online. There is still a lot I don’t understand about my iPhone SE. I wish you would include at least a few instructions and resources.
Greetings, Elias! We are happy to hear of your experience with Pure Talk thus far. If you are ever in need of assistance regarding your device, our Customer Service department would be more than happy to assist you. In the meantime, we will list a user manual below that you may refer to. Thank you for your feedback!
https://manuals-support.com/apple-iphone-se-2020-manual-user-guide/
Reviewed Jan. 30, 2021
Dealing with your associates on the phone was very pleasant. I would recommend your service to my friends and family. And I have done just that. I wish I would've found out about your service much sooner. I found out about your service through Rush Limbaugh's show and Sean Hannity.
Hi, Robert! We are pleased to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 30, 2021
When someone text me A picture it will not come through or download and I can not text a picture out either. Can you fix this. I have lost A lot of pictures of my grandchildren because of this. I would be very grateful if you could give me some feedback on this.
Greetings, Robert! Of course, we are happy to help! It seems that the APN settings within your device may need to be reset. Below, we will list the instructions if you would like to try and reset the APN settings yourself. An agent will also be reaching out to you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 2/23/2021
Greetings, Robert! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 30, 2021
The value is not changing my number plus the price. Working with your staff we a pleasant experience. Very knowledgeable of the iPhone 12. I was not pressured to buy what I did not need. Thank you. Richard **
Greetings, Richard! It's our pleasure. We are so happy to hear that you are enjoying your Pure Talk service as well as the price. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Jan. 30, 2021
I had nothing but trouble with your Nokia phone. I paid $100.00 for it then learned from operator that it wasn't very compatible with my Cricket Samsung Galaxy J2Pure phone. I can not recommend, PURE TALK to anyone. Why didn't you tell me in the beginning the Nokia phone wasn't compatible with my Cricket Samsung J2 Galaxy Pure phone. Rush Limbaugh recommended you guys. You might need to get more informed help. I hope this does not happen to anyone else. I was going to Pure Talk because I thought I could save some money but instead I lost $100.00 plus another $75.00 or so to get back onto Cricket. Richard **,- dissatisfied
Greetings, Richard! We regret to hear of the experience you had with Pure Talk and will be sending you a private message regarding this matter. Thank you for your feedback!
Reviewed Jan. 30, 2021
Pure Talk has delivered on every aspect of their advertising. They have a great customer service support. Quick and friendly service. Thank you Pure Talk for the great pricing. I have never lost connection to my service. I have been way out in the middle nowhere and still have service.
It's our pleasure, David! We are pleased to hear of your satisfaction with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 29, 2021
I'm a die hard fan of PureTalk. From the beginning, service reps are available and truly helpful. So far, I've had uninterrupted service with clear voice transmission. I need a dependable phone because of my work in counseling drug addicted people. I must be available. PureTalk solves my problem and the price cannot be beat.
Hi there, Diane! We are thrilled to hear of your experience with Pure Talk thus far. Be sure to let your friends and family know of the great deals we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated!
Reviewed Jan. 29, 2021
I liked the service, but did not have any coverage at my work. My wife has remained with you all, but I took my number to a different carrier. If you were able to provide a domestic roaming plan, at least for talk and text, then I would bring my phone # back.
Greetings, Jon! We regret to hear that you experienced service issues within your work area. Please accept our apologies for this inconvenience and hope you try us out again in the future. Thank you for your feedback!
Reviewed Jan. 29, 2021
I've had to call three times for tech support, I'm usually on hold for 25-35 minutes just waiting to talk to someone. I've had internet outside of wifi once??? What's with that and now I have to call again to get internet! Not sure this was a good choice!!??
Greetings, Cyndy! We regret to hear that you are experiencing issues with utilizing your data. The APN settings within your device may need to be reset. Below, the instructions will be listed if you would like to try and update the APN settings yourself. An agent will be reaching out to you shortly for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/11/2021
Greetings, Cyndy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 29, 2021
Three months with PureTalk and we haven’t had any problems yet! We appreciate the savings! Our monthly bill is only about one third of what we paid for a comparable service with AT&T. We also like knowing that PureTalk USA is a conservative company!
Hi there, Glen! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback, it is greatly appreciated!
Reviewed Jan. 29, 2021
Hello - Generally we are very happy to have made the switch. Oddly there are some quirks in the service and connections that were not present similarly before when we were with AT&T. Perhaps these things will be resolved soon. Thank you, Darren **
Greetings, Darren! We are pleased to hear of your satisfaction. We are always working to add new technologies that make it easier to be a Pure Talk customer. Please stay tuned for future announcements. Thank you for your feedback!
Reviewed Jan. 29, 2021
I have good service most of the time but every week I have to go work an hour away and I get No signal, for the price of the service I was really expecting a full signal all the time everywhere I need to go. Otherwise it has been a good phone plan for me.
Greetings, Cole! We regret to hear that you are experiencing service issues within your work area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback.
Reviewed Jan. 28, 2021
The last several times I’ve called for customer service and tech support, I’ve had to hold for unreasonable amounts of time. I have yet to have our military discounts applied to our accounts. I’ve emailed them several times. Our speed to use the internet is terrible. I don’t know what’s going on over there but I’m about ready to leave if it doesn’t improve.
Greetings, Jill! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you experienced as we are working diligently to rectify this issue. Regarding slow data speed, this may be impacted by the signal within your area. Data speeds will also throttle down to 128 kbps when your allotted amount of high-speed data is met. Thank you for your feedback. We will be sending you a private message regarding your military discount.
Reviewed Jan. 28, 2021
After having used another provider for the past 20+ years, paying over $75 more per month, we could not be more pleased with the Pure Talk service. We live in a cell signal-challenged area and the PureTalk coverage is better than the previous provider was able to accomplish.
Hello, Brian! We are pleased to hear that you are saving money on your monthly service bill by making the switch and that you experienced improvements with your service. Thank you for your feedback, it is greatly appreciated!
Reviewed Jan. 28, 2021
So far, I have enjoyed my experience with Pure Talk phone service. It has been reliable and fast and is affordable! I would recommend this company to my friends! I will stay with Pure Talk as long as they don't increase their price!
Hi there, Diane! We are pleased to hear of your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Jan. 28, 2021
Tried to sign up for Pure Talk. Been 2 weeks now and all they've managed to do is lock me out of my old phone provider. Been without a phone for 3 days now. I've made 23 calls and counting. By far the worst customer service I've ever dealt with. 10 to 20 minutes just to talk to someone every time, and they can't figure out how to activate their own phone! Don't believe these fake reviews, find the real reviews to these clowns!
Greetings, TB! We regret to hear of the experience you have had with Pure Talk thus far. After reviewing your account, we are happy to report this issue resolved. We will be sending you a private message regarding this matter. Thank you for your feedback.
Reviewed Jan. 27, 2021
My experience has been generally good. I've noticed that at a mini-mall near our home that I often sit and read at does not have good LTE service. Is there anything that can be done about that? Likely not. I'm guessing.
Greetings, Darrin! We are pleased to hear of your satisfaction. Coverage at the mini-mall you mentioned may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it is appreciated!
Reviewed Jan. 27, 2021
The only complaint I have is my service is slowed down when AT&T towers are busy. Other than that I love Puretalk. It's wonderful service for the price I pay. I am telling all of my friends about your service. Thank you.
Hi, Donna! We are happy to hear of your satisfaction with Pure Talk! Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 27, 2021
I am very happy with Pure Talk. I have already recommended to friends. Switching from one carrier to another was very easy. Help is just a quick phone call away. My husband also switched to Pure Talk and was happy with The switch.
Greetings, Sandy! We are thrilled to hear of your satisfaction with Pure Talk and that making the switch was a breeze. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 27, 2021
In the month that we have used your service, I have had three occasions that I know when I either didn't receive a message or messages I sent did not get delivered. I have called customer service about the problem and they told me how to reset my network settings. This worked for two of the three known times I had this problem, however it is only a temporary fix. I have reset my phone three times and sometimes it works and sometimes it doesn't. This is not acceptable service.
Hi there, Cheryl! We regret to hear of the issues you have experienced with your text messages. An agent will be reaching out to you shortly for further assistance with this problem. Please accept our apologies for any inconvenience this has caused. Your feedback is appreciated.
Edited: 3/11/2021
Greetings, Cheryl! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 27, 2021
We had been years with Verizon. Fast, and always connected. Though we enjoy lowering our monthly bill, it's hard to appreciate when the connection is wonky and slow. My wife is not happy! If you're married you know what that means..
Greetings, Bert! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Jan. 27, 2021
Great customer service. I love how I am able to adjust my plan to meet my specific needs at the time. The wait time is a bit long now but service is always top notch once an agent answers. I would absolutely recommend Pure Talk and do.
Hello, Brian! We are pleased to hear about your experience with Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the wait time you experienced as we are working diligently to rectify this issue. Thank you for your feedback, it is appreciated!
Reviewed Jan. 27, 2021
Everything was great. My wife received her new phone promptly. I would like to receive a paper statement each month! The person we talked to was very nice and took care of all of our needs. Thank you very much!
Hi there, James! We are happy to hear of your satisfaction. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. At this time, we do not offer paper statements. If you would like to view your statement each month, you may do so by logging into your account portal online at www.puretalkusa.com. Thank you for your feedback!
Reviewed Jan. 26, 2021
My husband and I are Saving around $90.00 per month. No interruptions in service or lost calls, connections and great internet service. Every time I call PureTalk someone answers and their English is perfect and they are loud and clear.
Hi, Heidi! We are pleased to hear that you are saving around 90 dollars on your monthly service bill by making the switch to Pure Talk! Be sure to let your friends and family know of the great deals we provide, as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 26, 2021
I really like that Pure Talk is a USA company, but am kind of disappointed in my signal strength. I had Straight Talk before that ran on the AT&T network, while at work on Straight Talk my signal was full. On the Pure Talk my signal is pretty sketchy, I have to stand on one foot twist my face just right to get a message to send... When are you updating your sim cards to 4g now that 5g is here??
Greetings, Suanne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are always working to add new technologies that make it easier to be a Pure Talk customer. Please stay tuned for future announcements. Thank you for your feedback.
Reviewed Jan. 26, 2021
It's a totally marvelous service; I can't believe it took me so long to find you! I had to call the techies once to get some settings on my phone changes--such that I could send/rcv pictures. The technician was so kind and patient. She kept working until we were successful! (And she sent me a pic with flowers!) So, I got to keep my phone and my number, and escape ATT high prices. I've told everyone about you.
Hi there, Yvette! We are thrilled to hear of your satisfaction with Pure Talk! Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Your feedback is appreciated. Happy savings!
Reviewed Jan. 26, 2021
I submitted a request on 12/10 and have not received a response. Below is the auto reply I got back with the ticket number. "[Helpdesk #**] New Support Ticket: #**: Pure TalkUSA Contact Form - KEVIN ** - Acct #: **" Disappointed.
Greetings, Kevin! We will be sending you a private message regarding this request.
Reviewed Jan. 26, 2021
Can make calls but when someone calls the msg. ”Mail box not set up” and I don’t know how to fix that. Can not receive calls. Would appreciate assistance in resolving this issue. Have not called for assistance. I’m 87 years old and no longer technically proficient.
Greetings, Andre! We regret to hear of the issue you are experiencing and will be sure to have an agent reach out to you for further assistance. Thank you for your feedback!
Edited 1/29/2021:
Greetings, Andre! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Jan. 26, 2021
Rachel was great. She quickly sorted out what was needed and walked me through it. Very knowledgeable and very easy to talk with. I have been very impressed with the quality of the Pure Talk technicians. They know what they are doing. And the problems appear to be gone!!!
Hi there, Gibson! We are pleased to hear of your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 26, 2021
I have been unable to find an area that provides 4g. I can connect almost anywhere at 3g. I know 4g is available in the area of my home and I have a dual sim phone and I am getting 4g through that carrier. I will probably cancel this service soon.
Greetings, Dennis! We regret to hear that you are experiencing issues with connecting to 4G within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Jan. 25, 2021
News items will not load. It takes one and one half minutes if and when a news report does even come up. Most of the time it does not open at all. My phone has only one to two bars of service at any one time.
Greetings, Vivian! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. This may be the cause of your news articles not loading. Please test other websites with your WiFi off to make sure that your data is working. If it is not, please do not hesitate to contact our Technical Support department. Thank you for your feedback.
Reviewed Jan. 25, 2021
Since switching from Straight Talk my cell reception seems worse and dropped calls are more. I also wanted to have the ability to call Canada but your need to dial 10 digits first is utterly ridiculous. I’m thinking about going back just because of that.
Greetings, Tim! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for any inconvenience you have encountered. Your feedback is appreciated.
Reviewed Jan. 25, 2021
We cancelled our landline because our service is so much better and we are saving just over $600 per year! We would recommend PureTalk to everyone. The transfer from our previous carrier was seamless and easy for most anyone. Thanks.
It's our pleasure, Jeff! We are happy to hear that you are saving over 600 dollars a year by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 25, 2021
Cheaper than my previous service. How can I get a logon for my account. I don't know my order number. Why does this message have to be so long? My question only is 10 words long. I repeat how do I get a logon.
Hi there, Shirley! We are happy to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. In order to access your account online, you will need to register your account at www.puretalkusa.com first. You will be asked for the mobile phone number and email address associated with your account. After you enter this information, you will then follow the prompts. If you have already registered an account online and forgot your password, you may click on the 'Forgot Password' link and follow the prompts. You may also contact our Customer Service department for further assistance. Thank you for your feedback!
Reviewed Jan. 24, 2021
I am saving over $100 a month on my wireless phone bill. So far, I have experienced no differences in service! I would highly recommend Pure Talk to anyone who wants to save money. Pure Talk takes care of all my wireless needs.
Greetings, George! We are thrilled to hear that you are saving over 100 dollars on your monthly service bill by making the switch to Pure Talk. Be sure to let the friend and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 24, 2021
I am very dissatisfied with this service overall. The only reason I'm still with them is because I can't afford another phone service. I had to go over two weeks to use my phone again, and I had to call on another persons phone to figure out why I couldn't use it. I missed so many appointments and calls do to this. The second is that I was told that you can keep your number, but you can't sign up for Prue Talk unless you completely get off your other plan, I waited to get off my plan and nope! Had to have a new number. When I called right away to fix this, they said there was nothing they can do.
I have memory issues and I'm still struggling to remember my phone number. Last thing is that there is no way to set up your voicemail. I mean there is a way, but I have yet to figure this out. I was told you have to call your phone? And somehow set it up that way? But the problem is if someone leaves me a voicemail, I have absolutely no idea if anyone left me a voicemail, because it doesn't show it! My Mom who also has Pure Talk to have to go though ALL these steps just to see if she has a voicemail. And she works! It's absolutely frustrating to say the least. Back when I was a kid and I had an upgrade flip phone that slide out, I could even see when people left me voicemails. I don't know, I have to be on this to even have a phone, but it's beyond frustrating.
Greetings, Rea! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience you have encountered. To set up your voicemail, you may dial your phone number into your device or press and hold the number one and follow the prompts. At this time, the visual voicemail feature is only guaranteed to work on iPhone models 6S and above. If you have any further questions or concerns please do not hesitate to contact our Customer Service department. They will be more than happy to assist you. Thank you for your feedback.
Reviewed Jan. 24, 2021
Been trying to move off of ATT for years and some reason it another was always stopping me. Couldn't port number or location not supported etc but I'm off now with great service at a low price. It's fantastic and I couldn't be happier. Five stars all around.
Hello, Thomas! We are so happy to hear that you are saving money on your monthly service bill by making the switch. Thank you for being a Pure Talk customer. Your feedback is appreciated!
Reviewed Jan. 24, 2021
It's been just ok. I've had to call twice due to annoying text issues and it seems like you have bias towards Apple products which I hate. Please bring OnePlus phones to your store. :) I miss my perks from T-Mobile but I guess paying less I better.
Hi there, Matthew! We regret to hear that you experienced issues with your text messages, but are happy to hear that this issue has been resolved. At this time, Pure Talk does not have OnePlus devices available for sale. However, if you are interested in purchasing another device, you may visit our website at www.puretalkusa.com, as we also have a variety of Android and Apple devices to choose from. Thank you for your feedback, it is greatly appreciated.
Reviewed Jan. 24, 2021
Very impressed with your Customer Service Reps. Articulate, polite and had answers to my questions. One of the main reasons I switched was US based service... I am making it my objective to only give my business to companies that support this country.
Greetings, Elaine! We are pleased to hear of your satisfaction with Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 23, 2021
The internet associated with the unlimited plan is far less than good. Would like to see the internet work as well as other carriers like advertised. We are experiencing slow internet and trouble live streaming which is not Ian issue with Sprint, AT&T, Verizon, and many others.
text, and data plans. Each plan comes with its own amount of high-speed
data. After the high-speed data has been utilized for the month, data
speeds are throttled to 128 kbps. Thank you for your feedback.Greetings, David!
Reviewed Jan. 23, 2021
I like the prices but experienced issues with SMS being cut off without my knowledge. Had to call to get that "glitch" fixed. Downloading pics or videos really suck. Sometimes does not download pics at all. Or sending a pic is a nightmare. Definitely need to fix these issues.
Greetings, Odell! We regret to hear that you are experiencing issues with sending MMS messages. The APN settings within your device may need to be reset. Below, we will list the instructions if you would like to try and reset the APN settings yourself. An agent will also be reaching out to you shortly for further assistance. Thank you for your feedback.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/11/2021
Greetings, Odell! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 23, 2021
SIM card went out after only a few months use. Called in to request replacement on Tuesday, Jan 19 and because I had not heard anything, again on Jan 21. Looks like I won't receive replacement until Mon, Jan 25 - SEVEN days without a phone.
Greetings, Laurie! We regret to hear the experience you’ve had with Pure Talk thus far and will be sending you a private message regarding your account. Thank you for your feedback!
Reviewed Jan. 23, 2021
My voicemail isn't working. I've contact customer service more than twice and been told what to do and it still isn't working. It's frustrating as people are asking me why I haven't returned phone calls. I try to explain that apparently, my voicemail isn't working.
Greetings, Paula! We regret to hear that you have experienced issues with accessing your voicemail. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback!
Reviewed Jan. 22, 2021
It appears Pure Talk is giving me the same service at a greatly reduced monthly charge than my last provider. Pure Talk representatives were very helpful in getting me set up when I had any problem or questions about the setting up period.
Hi there, James! We are pleased to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed Jan. 22, 2021
As of last night several of my texts were not sent. I restarted my phone and forwarded all of them to the original recipient. That's really the first trouble I've had with the service. And I recognize that there might be other factors that would affect it so I just wanted to give you guys a heads up. Thank you for what you do.
Greetings, Mary! We regret to hear that you experienced issues with your text messages not sending. This may be due to the coverage in your area which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated. If you are ever in need of assistance, please feel free to contact our Technical Support department.
Reviewed Jan. 22, 2021
My service is bad in many areas I usually had service. Cuba, New Mexico, San Ysidro, NM, Pagosa Springs, CO. I am considering changing service since I have no service where it is vital. Please inform people of lack of service where there was service previously.
Greetings, Rae! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed Jan. 22, 2021
When checking my monthly data use it's showing none (0). I periodically check to see and turn off my WIFI and my data will not send. Is my info being sent and received just on WIFI? Will somebody contact me to let me know what's the problem.
Greetings, Mark! We are more than happy to take a look into this issue and will be sending you a private message regarding your account. Thank you for your feedback.
Edited: 2/3/2021
Greetings, Mark! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 22, 2021
We changed our cell service from Verizon to PURE TALK on 11/23/2020. We have never regretted the change one bit! We get better reception here at our home in Burleson, Texas, and everywhere else we travel. I noticed the most extreme difference in Verizon and Pure Talk while visiting my daughter and son-in-law in Rotan, Texas, a small town between Abilene & Lubbock, Texas. Before the change to Pure Talk, I had to call my husband (for our nightly calls) on the land line. I just could not get talk service on my cell at all. But, since our change to Pure Talk, my husband can call me on my cell phone and the conversation is clear as a bell. It sounds like he is in the same room talking to me! And, not only do we appreciate the clarity of voice communication, our BUDGET loves the price! I love saving $85 off our old Verizon phone bill! We both love Pure Talk!
Hi there, Regina! We are pleased to hear that you are experiencing improvement with your signal by making the switch to Pure Talk and that you are saving over 85 dollars on your monthly service bill! Be sure to let your friends and family know of the great deals we provide, as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 22, 2021
You do not support short answer texts for text messaging for various applications. This a problem. T-Mobile have solved the glitch, you need to also. Also sometimes there is very limited bars. It was advertised it was just like the big boys.
Greetings, George! At this time, we do not support short codes. Please accept our apologies for any inconvenience this has caused you. Coverage may be impacted by local terrain or structures resulting in limited bars. Your feedback is appreciated!
Reviewed Jan. 21, 2021
I was told that I would have good reception/signal for our phones. Out of 3 phone companies. Puretalk is the worst. Usually have to drive over 3 miles to get reception signal. I'm a veteran as well. Thinking I could trust veteran owned puretalk
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback.
Reviewed Jan. 21, 2021
On 12/5 and again on 1/4/21 I sent e-mail message to info@puretalkusa.com requesting discount. No reply received. What is the procedure necessary to effectuate? Order # if same as account # is **. Phone # = **
Greeitngs, Thomas! We have sent you a private message regarding your account and will be happy to discuss this in further detail. Thank you for your feedback!
Reviewed Jan. 21, 2021
So far the service is very good. There are some times when people talk to me on the phone they say I am fading out and say I must be moving around or something. Most of the time when they say that I am sitting still with the phone at my ear and my mouth speaking on the speaker. So I am not sure if it is me or them that is having the problem. When I had trouble learning how to use my phone I had great customer service from people who were very patient with me. I give them a 8 stars for excellent service. Sincerely, Janette.
Greetings, Janette! We are thrilled to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. If you experience the issue with people having trouble hearing you again, please don't hesitate to contact our Technical Support department. Thank you for your feedback!
Reviewed Jan. 21, 2021
We are very pleased with our PureTalk service. We have clear calls, absolutely no problems with dropped calls or slow internet. And so much cheaper than what I was paying before! Literally half of what we paid before for equal, if not better, service.
Hi, Judy! It's great to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 21, 2021
This is a great alternative to the major carriers. I get the same service, for much less. I was also able to get a great phone. There’s no reason to pay for all the frills from Verizon when this is all you need.
Hi there, John! We are pleased to hear of your satisfaction with Pure Talk and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback!
Reviewed Jan. 21, 2021
I have only been a customer for a few months. And already have had problems. A few weeks after I signed up I tried to make a call and a recording came on and said I don't have money in my account. So I called 611 and the person said it was a glitch. Since then many of my calls are breaking up. Last Saturday at 9:15 central time I tried to make a call and I got the same stupid recording. So I called 611 and got a recording saying the offices are closed on weekends. Then I went to the website and tried that. I got redirected to some sort of "answer" place that charged me $1.00. And that was a waste.
Then I called 2 more times and got recordings. I called a fourth time and finally got someone. I told her what was wrong and in a few minutes she said it's fixed. So that's it? How many more times will this happen? Yesterday I got an e-mail and a text saying that my payment did not go through. Well I my S.S. payment is late so I had to use my card for gas and food. I must have miscalculated. That was my fault.
Greetings, Andrew! We regret to hear of the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. In regard to being redirected to a website where you were charged $1, we'd like to let you know that Pure Talk does not charge for any answers on our website nor should you be redirected to a site where it would be required to pay for any answer Pure Talk related. We are sending you a private message regarding your account. Thank you for your feedback.
Reviewed Jan. 21, 2021
Overall I'm very pleased with your service. Every now and again I get a message saying no service, but it is still working very well. Forever glad I made the change. I will continue to recommend your service to family and friends. Thank you!
Greetings, Susan! We are pleased to hear of your satisfaction and that you are enjoying your Pure Talk service. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 21, 2021
Cell bar coverage always below par if not none. Dropped calls, no calls, no service, price just went up when told it would not. Yeah, price low but what's up with increase in 2 months already. Initial setup was difficult to work properly, still not. Had to call tech help many times. Yes, though they are available to answer which is great but this did not resolve my problems with coverage. Switching from previous carrier did not go smoothly when told it would.
Greetings, Kim! We regret to hear of the experience you have had with Pure Talk thus far and that you are not receiving optimal coverage within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Your feedback is appreciated.
Reviewed Jan. 21, 2021
Tonight I spent 51 minutes on the phone and most of that time was on HOLD. This is the last of 3-4 other calls I have made to correct a problem with my wife's Galaxy S-7 phone. The problem is sending photos which was not a problem before we switched from Verizon to Pure Talk. You have the records there for when that occurred. There are only 4 functions she uses on this phone; voice calls, text messages, photos, and weather info. In 4 words; she cannot send photos. Additionally if you were to look in the records you would find the previous calls we have made and 2-3 of those times the APN settings were switched from one carrier to another. Please advise what we do next. Rob **
Greetings, Rob! We regret to hear that your wife is experiencing issues with MMS messaging. Please accept our apologizes for the hold time you encountered. An agent will be contacting you shortly for further assistance. Thank you for your feedback.
Edited: 3/23/2021
Greetings, Rob! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Jan. 20, 2021
Better price than Verizon and did not have to buy new phones. Customer service was easy to deal with. Not as long a wait time to speak to customer as Verizon. Everyone I spoke to so far could understand English.
Greetings, John! We are pleased to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed Jan. 20, 2021
The only calls that I get are from people I know. I enjoy that the phone calls I received now are from people I’m expecting to call. I haven’t received any bother some people, since I got this phone number and the price is great. I really like the fact that when I turn on the phone it has four bars and everywhere I go. I’ve had several different phone services and this is so for the beat.
Hi there, Thoma! We are happy to hear of your satisfaction and that you are no longer receiving spam calls. Be sure to let your friends and family know of the great deals we provide, as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for feedback!
Reviewed Jan. 20, 2021
I am very pleased with Pure Talk, so far. No issues. Calls come through loud and clear when I'm out and about here in town as well as 100 miles away. I haven't been further away than that, but am anticipating good service based on my experience thus far.
Greetings, Barbara! We are pleased to hear of your experience with Pure Talk thus far. If you ever have any questions or concerns, please don't hesitate to contact our Customer Service department. They are more than happy to assist you with any inquiries you may have. Thank you for your feedback!
Reviewed Jan. 20, 2021
Never again will you be trusted with my money.
Greetings, James! We regret to hear of the issue you are experiencing, but can assure you that we provide secure and valid phone numbers. Please contact Facebook customer service regarding this issue. If you are experiencing a service issue, our Technical Support department would be more than happy to assist you. Thank you for your feedback.
Reviewed Jan. 20, 2021
Since joining Pure Talk I am not able to use the hot spot off or from my IPad to allow my laptop to access the internet. I worked with Pure Talk Customer service and then Apple Customer Service to be told that I should purchase a signal booster. There are instances where it takes a long time for a website to load on my IPad and a note appears on my screen that there is a weak signal.
Greetings, Harold! We regret to hear that you are experiencing service issues in your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Your feedback is appreciated.
Reviewed Jan. 20, 2021
Just wish I could pay my account early without being penalized for doing so. Otherwise I am fine, thanks very much for interest shown to find out my thoughts. Thanks very much for a great deal on cell service I am actually using. And keeping it affordable.!
Hi there, Lisa! It's great to hear that you are enjoying your Pure Talk service. At this time, our customers can enroll in AutoPay or call in or go online to make a manual payment. A $5 surcharge is applied to any manual payments made, even if that payment is made early. By enrolling in AutoPay and allowing your payment to deduct automatically on your bill date each month, the $5 surcharge is not applied. Please accept our apologies if this has caused you any inconvenience. Thank you for your feedback!
Reviewed Jan. 20, 2021
Thank you for great service at a retiree's cost. The service is priced for our convenience, maintains unlimited calls and texts with many options of data without ever taking reliability or serviceability. Please keep doing what you do and thank you for keeping our budgets in mind. Thank you.
It's our pleasure, Timothy! We are pleased to hear of your satisfaction. Be sure to let your friends and family know of the great deals we provide, as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for feedback!
Reviewed Jan. 20, 2021
Switched after being with Sprint/NexTel for over 20 years. Getting the same phone service for A LOT ($60) less. The switch was easy and customer service has been stellar with answering any questions. CANNOT believe I waited so long to make the switch!
Greetings, Sharon! We are thrilled to hear of your experience with Pure Talk thus far and that you are saving 60 dollars on your monthly service bill by making the switch. Be sure to let your friends and family know of the great deals we provide as we do offer a referral credit that benefits both parties on your monthly service bill. Thank you for feedback!
Reviewed Jan. 20, 2021
Customer service was great. She helped me through Facebook Messenger, got my number ported over and the phone up and running. Very polite. Phone service has been great as well. Using data seems to work everywhere my previous service had worked. I am happy with everything from Pure Talk so far. No complaints here.
Hi there, Brandon! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always happy to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 19, 2021
Increase charge by $2, curious what for? There is no indication on my iPhone 6 that someone has left a message. The only way to know is to call my answering machine. It would be nice to have something say I have a message waiting for me.
Greetings, William! Our Technical Support department has added the visual voicemail feature to your device in order to receive voicemail notifications. Please keep in mind that this feature is only guaranteed to work successfully on iPhone models 6S and above. We will be sending you a private message to discuss your bill. Thank you for your feedback.
Reviewed Jan. 19, 2021
I am so pleased I have told many friends about your service, I heard it advertised by Rush Limbaugh and Ben Shapiro. Everything has remain the same as far as my service except the bill, my Verizon bill was approximately $50 and now my bill is $20. I should become a salesman for you. Everybody will eventually switch to Pure Talk. It is a no brainer. It actually sells itself. You need to have more people like rush and been advertising your product.???
Hi there, Patsy! We are thrilled to hear of your satisfaction with Pure Talk and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know that we offer a referral credit which benefits both parties on your monthly service bill. Thank you for your feedback!
Reviewed Jan. 19, 2021
I like my service but not excited the way the data runs out quickly when my habits are the same as I had with Metro PCS service. I had 5g data and never hardly used it up. In fact I don't recall using it up once.
Hello, Maria! If you are in need of additional data, you may upgrade your plan at anytime by logging into your account portal or by contacting our Customer Service department. Please be sure to check if any apps are running in the background to minimize data usage. Thank you for your feedback!
Reviewed Jan. 19, 2021
My primary disappointments with PureTalk are that the (AT&T) network does not provide service in Red Oak, Iowa (50 miles southeast of Omaha), to which I travel once or twice a week, and that text messages have sometimes been delayed for hours after they were sent to or from me. I will miss the low cost of PureTalk, but I am looking for another carrier. Thanks for asking.
Greetings, Kelvin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologizes for this inconvenience. Thank you for your feedback!
Reviewed Jan. 19, 2021
Every time I’ve had to call to set up, figure something out, the people I get are so nice and there’s no endless waits like other carriers. I feel like they really care about their customers! Thank you so much PureTalkUSA!
Hi there, Andrew! We are so happy to hear of your satisfaction. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed Jan. 19, 2021
PureTalk is an amazing cell phone service that allows me to choose what I want and change when I need, PureTalk has saved me hundreds already and has still provided me with great service compared to other providers. Along with providing great cell service PureTalk also helped me get the phone I really wanted at a discounted price.
Hi, Jordan! ! Be sure to let your friends and family know about the great deals we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We are happy to hear that you are saving hundreds of dollars by making the switch to Pure Talk. Thank you for your feedback. Happy savings!
Reviewed Jan. 19, 2021
Had a problem (Operator error) with one of my phones and CS agent walked me right through a correction. I don't know how what happened happened; but I know how to fix it if it ever happens again. Thanks Pure Talk USA customer service reps who are always right there and ready and eager to help when called upon.
Hi there, Edward! We are pleased to hear that our Customer Service department was able to assist you in resolving your issue. They are always happy to help! Thank you for your feedback.
Reviewed Jan. 19, 2021
While I really like the price of the service, I would hope the voicemail service improves from the 1990's style of voicemail retrieval. The coverage is very poor where I live, which is not what the map shows when I signed up. I have to be outside my home to make calls or send/receive texts with most of my contacts. WiFi allows me to make wifi calling possible for other iPhone users, fortunately. Please improve the voicemail, and see if AT&T can improve service in my area.
Greetings, Jeffery! At this time, we only guarantee that the visual voicemail feature will operate successfully on the iPhone 6S or above. We regret to hear that you are receiving poor coverage in your area. Coverage may be impacted by local terrain or structures. Your feedback is appreciated.
Reviewed Jan. 19, 2021
Customer service reps range from incredibly kind to blatantly unprofessional and rude. I found no middle ground. Hit or miss! Genuine concern was lacking with just a couple exceptions from the start of my delayed activation, defective SIM card, etc. I spoke to at least 8 reps in a month and only 2 were concerned or helpful. I will be sharing my neg experience with AMAC, whose endorsement led to my trial of PureTalk. Very disappointed.
Greetings, Rodney! We regret to hear of your experience with Pure Talk. Please accept our apologies for any inconvenience you may have incurred. We will investigate the experience you had, as providing optimal customer service is a top priority for Pure Talk. Thank you for your feedback.
Reviewed Jan. 19, 2021
Everything is perfect. Customer for 4 months, 0 issues. I have used the phone and service for video calls, Zoom, conference calls, everything has worked like it is supposed to. I have recommended Pure Talk to many family, friends and co-workers.
Hi there, Mark! Be sure to let your friends and family know that we offer a referral credit which benefits both parties on your monthly service bill. We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback!
Reviewed Jan. 19, 2021
I switched and I shouldn't have. Your ad says you use the same towers. However..since the switch I have been unable to connect to internet unless I am at home on my wifi. My location hasn't changed. My phone hasn't changed. The only thing that has changed is my phone service provider. I'm very dissatisfied.
Greetings, Barbara! We regret to hear that you are experiencing issues with accessing your data. The APN settings within your device may need to be reset. Below, the instructions will be listed if you would like to try and update the APN settings yourself. An agent will also be reaching out to you shortly for further assistance. Thank you for your feedback.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 3/11/2021
Greetings, Barbara! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com