PureTalk Reviews

I helped 4 family members and I switch over from Cricket. Besides spending probably 20 hours on the phone/fb message with customer service in the first month, our signal is much worse than before, we’ve had problems with data draining too quickly, pictures and messages that won’t load, calls dropped, slow high speed data, and more. I was excited to save some money and use the ATT towers just like Cricket, but with all the problems and complaints from my family, we’re switching back to cricket, a company I never had any issues with. I did a lot of hard work to switch but at this point I’m willing to do more to switch back.

We are moving the family cellular plans to Pure Talk. AT&T customer service is getting worse and worse. Pure Talk has been very helpful. Transition is virtually seamless. We like the lower cost and seem to have no problems with cell service. We are also getting more data for less money. Really hard to find something to complain about.

Sigh. I suppose one day I will receive the $ PureTalk agreed to send for my iPhone trade-in. It has been 3 months now, get with it. I have contacted them 5 times now and have received promise and promise.

Happy with the phone. The individual I dealt with was very polite and helpful. Knew what I needed but it took twice as long as it should have to get it. When fedex says 2 day delivery that needs to be the case.

My main gripe with my previous service provider was that I was getting a lot of dropped or non-connecting calls. I haven't had that kind of an experience with PureTalk. I have the same signal strength without the incomplete or disconnected calls. I also don't have another bill to pay. I just pay off my credit card every month (as usual) and my phone bill is covered.

I was a little fearful about dropping Verizon after 17 years. The thing I continued to hear was that the coverage and service was the same as the Big carriers. Well Pure Talk has delivered on the promise and the Price is GREAT!

I love that my new PureTalk service is just like what I had with AT&T as far as coverage. What I really love is the fantastic customer and technical service. I've had to call three times to reconcile MMS sending/receiving problems on three different phones. Every time I call, I get a competent, patient tech person who is just about as kind as they come. I'm saving family $70 per month by switching. Wish I had done this a long time ago.

As a new subscriber (3 months) PureTalk USA has exceeded my every expectation. I have the same reliable service I used to pay far more for each month to one of the big three phone service providers. I love that PureTalk allowed me to cut ties with a huge corporation whose political and social views I don't agree with. Also, I needed support on two occasions and couldn't have been more pleased with PureTalk's professional, knowledgeable representatives who quickly took care of my issues. Thanks PureTalk USA. I'm recommending you to all my friends and family members.

I received the PureTalk sim card. I made mistakes installing. I called the operator who said she'd cancel the first phone# and she'd issue a new phone# and sim card and said I'd be credited. I installed the second sim card with the new phone#. The first phone number was not cancelled and I was billed for two lines. I called again and she cancelled the first phone and made out a ticket. I see no credit for the first line. Thank you.

I tried for hours to contact your customer service through both numbers and using the website. There was never any answer and your website isn't user friendly at all. It's too complicated and limiting.

Switching to PureTalk was not only easy, it was a great decision. The service coverage just as good as the high priced providers. The big difference is lower prices, no contracts, and they support conservative values that appeal to me. Thank you and God Bless PureTalk!

My son is still unable to use data on his android phone. I wish it was easier to figure out how we can fix this. Waited 45 minutes on hold to set up phones, but personal was nice. Would like a text back if possible about data set up.

I switched from Verizon. I'm happy with the cell service, I've not noticed any coverage change. I very happy with your customer service. PureTalk's customer service far exceeds that of Verizon. Thanks for making the transition easy. Thanks you. Thanks you.

I tried to reach PureTalk through the customer service portal on the website. I am a current customer, and enjoy the privilege of a military discount. I am pleased with the cellular telephone service, but after 2 months with PureTalk, my bill for next month has increased by the amount of my military discount. I am sure this is an oversight and would like it to be corrected. My mobile number is **. Thank you!

Couldn't use maps - finally realized we were not receiving any data. Called, was walked through a fix, inputting date so we could connect - that was only a week ago. Have had one issue since where maps still wouldn't connect... took about 8 attempts, after 15 minutes it decided to connect - not sure why. Happened on both my phone - a oneplus 7t and my husband's - a moto G. Phone reception seems to be great, texts come through - so far very well.

It was easy to switch and the tech support was really helpful. To me there is no difference in cell signal compared with AT&T and with Pure Talk it is much cheaper for service. Also great for those who like to buy unlocked phones.

This is my second attempt at setting up my phone. Unable to do this because I am unable to talk to anyone. That is HORRIBLE "Customer service". Been on hold for over an hour for the second time. Can't even have a call back when able to help. Guess that it is true that we get what we pay for.

Just started the process to add a fourth line. Would like to see a more in-depth breakdown of charges and credits in the billing summary. Still not certain that I received half off my first line's first month's bill. Before I started anything with you folks, I called and was told I'd get half off the first month service. But it wasn't made clear to me if that was for the first line only or additional lines as well.

I am delighted with Pure Talk. I am a 78 year old retired widow living on a fixed income! Pure Talk has lowered my phone cost so significantly and the switch was seamless! I have exactly what I need for service and data. I am very pleased.

After receiving the SIM cards, I wrote down what SIM card went with which phone. Three phones. Two of the SIM cards and two phones got reversed. Pure Talk says they gave me the correct order and I disagree. I took the blame because it really didn’t matter, I just wanted my phones to work. Since getting the mixup straightened out and several hours with customer service, all three phones are working and working wonderfully. I have not experienced any issues with Pure Talk and its service provider. I’m saving over $100.00 per month for the three phones that I have. I am glad that I looked into Pure Talk after hearing Rush Limbaugh on his radio program talking about it. I would highly recommend anyone who owns their own phone/s to consider switching to Pure Talk. I rarely give overall ratings the highest mark but there is nothing I can think of to not giving them a ☆☆☆☆☆ rating.

I love the low price. Not crazy about the "old" voicemail retrieval system. But overall I'm pleased. It's great having my phone bill cut in half. I had heard the ads on the radio for a long time and finally decided to try it. I'm glad I did.

We switched from Verizon to Pure Talk to keep with our conservative values. Pure Talk's customer service was great and we saved 47%. Although the coverage is not as good as Verizon, we are happy to be doing business with a company that aligns with our beliefs and traditional values.

I am very happy with my service and the connection. I have already recommended to friends and family. Quality of the calls is perfect and I am happy with the customer service when I have called in. I have received World Class Service....

Phone service is meh. I cannot call from home. Text and internet works fine, but no voice calls. After multiple calls and hours on the phone with tech support, I finally accepted that I cannot use voice at home. And apparently wifi calling is "not available" for my phone.

I was told I could get an unlocked flip phone at Walmart or anywhere. Not true. Forced to buy smartphone for my wife. She hates it and wants to go back to Verizon. I called you and explained everything and was assured I would get a callback. Never did.

I've been very happy with the service, but it took longer to get the service transferred from my other carrier as I needed to get a special code from them to give to PureTalk and then wait for a new little card to put in my phone. Since then, it's as normal as before and so much cheaper!!! That's the best part....

I like Pure Talk and love ATT. I get really good service except if I'm around a lot of people. I have not had that problem with other carriers and I don't like that. If I were to ever change carriers that would be why. I went to Walmart on a Saturday and when I went to checkout I couldn't get online because there were so many people. Because I couldn't get online I couldn't use my Walmart pay and I lost getting $4.90. If I had an emergency that would not be good. I love you being in the USA and so far everyone has been really nice. Some helpful some not so much. They couldn't give me answers to my questions. I would give a 5 star rating except that when there are a lot of people around the customers who have true ATT get online before Puretalk customers which means you may not be able to get online. But if you're not around crowds a lot and I'm not then Puretalk is great.

I received an email that my credit card had been charged. Using that email I went right to my account. I wanted to see how much data our two phones have been using. But I saw that I owed the monthly charge. I thought, oh, I thought it was auto pay. But since it still displayed, I paid it. Later I checked my Credit Card, it had been charged it monthly fee and the manual fee. The website is not all the user friendly for finding information and understanding payment.

I have talked to numerous people in your tech support. All very nice, but my problem still persists. I cannot get any data without WiFi. I even bought another phone thinking it might be the problem. Then I purchased a new chip, but it was no help. My wife has the same exact phone and has no problem. Each time I talk to a rep and do the things they ask, eventually the call is lost. I've asked them to call me back if this happens, but they haven't. Then I have called back and have to start the whole process over with a new tech. This is very frustrating. I would like for someone to take this problem on and stay on it till the problem is solved.

My complaint was about how the tech support agent handled my call. Pure Talk got me the answer I needed. Overall, I’m very pleased with their service.

Our support rep was very courteous and responsive; she provided excellent service that solved our issue. We were forwarded to tech support, but it wasn’t needed. The IMEI update took care of things. 4 stars due to long hold before receiving service.

I'm very pleased with Pure Talk and the service is unbelievable. Other services I had never covered my area until I was introduced to Pure Talk. Being a farmer, I need the best service. Thank You PureTalk USA. Keep up the good work.

The trade in group you work with, Phobio, processed my trade in of a Google Pixel 3 without me signing off on it. Upon receiving it, they went in and re-activated my personal information on the phone. Then they sold it. I know they did this because Google reached out to me and told me this. Just to reiterate, Phobio sold my phone without me signing off on it, after somehow reactivating my personal information. Aside from this, it's been 1.5 months, and they still have not paid me for the phone. Every single time I reach out to them, by both phone and email, they are useless with regard to helping me. Phobio is a terrible company, please consider removing them as a business partner. I hate this transaction enough to consider going back to Verizon.

Pure Talk conversion was simple with exceptional well spoken USA advisors. So far so GOOD. Great savings and great service! I'm saving about $25 per month on a single line. Why pay the Big boys for the same coverage and average customer service?

Changing from AT&T to Pure Talk was simple and quite easy to install the sim card. The cost was greater than half of what I was previously paying. And the sound and connectivity is excellent. Should have done this a long time age. Pleased.

Your phone service is spotty at best. Constant dropped calls or failed attempts. Your service reps are rude and don’t know anything about how your company works. When I complained about it I was blamed for it then was told it was our phones. Mine is old but the other is new and does the same thing. You expect me to change the settings on my phone. NOT gonna happen. Instead I will change phone service. I feel like I was lied to about your service. You said anything to get me to change to your service. Turns out I was lied to. This company SUCKS.

I still have not received all my AMAC benefits associated with PureTalk. I am satisfied with service coverage. I was not happy with getting my Samsung phones to work properly .... complete instructions were not given with SIM card. Customer service over phone is not good.

This is the first review I have ever written, that's how bad it is. I was excited to leave Sprint/T-mobile for a US based company. I had heard some good things about it and read some good reviews. But it has been a terrible experience. After we ported everything over me or my wife's phones do not have any internet access unless we're on wifi. We can't receive or send pictures, or send group messages. I have had several people tell me they tried to get a hold of me but were not able to. We left Sprint because customer service was not great and we were paying almost double, but no amount of money is worth having to wait an hour to talk to someone only to be rerouted to "technical support" only to wait another 30 minutes, all for them not to be able to fix the problem.

Very unhappy with the way Puretalk handles voice mail. Verizon did it much better! All I had to do was push the VM button and the message was there. With PureTalk, I have to dial in then put in an unnecessary and too long password in order to hear the message. Way too much trouble and effort!!!

Switching to Pure Talk saved our family over $360 per year and we got 2 GB of extra data! The cellular coverage has been excellent and we have had no issues. Also, we had to call customer service when we were setting up our phones and we had a great experience. The representative was courteous, professional, and answered all of our questions in a timely manner. I would definitely recommend switching to Pure Talk!

This is a great company! Our bill is more than half of what it was and our service has been exceptional! Best decision to save money! They gave us new phones and we are very happy with our reception and coverage. Knowing this is a veteran-owned company is such a wonderful blessing.

The cost is terrific, but the Caller ID - not so much. The ID used to include our name, which we liked, but now it just says, "Wireless Caller" and no name. Most of such calls our friends - and we - don't answer. We're longing for our name back!

I tried to switch from AT&T and they were making it difficult. Puretalk’s customer service was great and I made the switch a few months ago with zero interruptions! I would recommend Puretalk to anyone, the price is great as well!

There isn't a very good signal where I live. I question the use of AT&T towers, as I've heard bad things about them. That's my only complaint. There could be a promotion toward the purchase of a new phone in the future.

I was first told that it would take 48 hours to change caller (wireless caller) ID to my name.... Then I was told it may be two week to change (wireless caller) to my name.... Then told could not change Caller ID from wireless caller to my name.

i decided to take advantage of the savings due to infomercials on the Mark Levin radio show... Had been with another carrier for 10 years and now I understand using a old system... I purchased a new phone and Pure Talk's great tech person helped me set it up.... I now get great service in my area without dropped calls... Very happy with the service and the savings. Will remain as long as the experience continues... Thanks Puretalk USA.

Some unwanted political comment and requests for donations. Very happy with the monthly savings compared to ATT, the former carrier, where the monthly charges for the last two months of use were $50 and $52. At least they did one right thing: they sent me a debit card for the unused balance on the final bill. Another major point: I am very happy to keep my old cell phone, R. **.

Since changing my teenagers phone to your service, it's been okay. I'm thinking about changing back actually. They have complained about texts that come in 10 minutes after the fact. Now, I'm not one to jump every time my children complain about something. And I had to explain to them the part about 'limited gigabytes.' But overall I'm fairly satisfied, if the phone service part of it gives me anymore problems we may go back to T-Mobile.

As my account will clearly note, I've made more calls to tech support than to any other provider I've ever been associated with. Reason being, my connection, speed and features fluctuate daily. I call to correct the issue of not being able to download text/message attachments and the inability to use tethering. Once my "features" are reset, everything works fine till about midnight and then things revert back to the way they were. I've reached the point to where I no longer care to call daily because I know what the end result will be. I had thought the issue was with my phone but if that were the case, things wouldn't be temporarily fixed every time I call tech support. Aside from this on going issue, I'm happy with Pure Talk's service.

Stayed on hold as long as I could and the call was not answered with a live representative. This is fairly common when I call Pure Talk. As I live on the Texas/Mexico border I have a fair number of friends and contacts on both side of the border and need international calling to remain with Pure talk.

I get barely any service at my house and my husband's phone receives over twenty spam texts and cas for some lady named Amber **. I need to change his number but I was told I would be charged $10. I was under the impression it should be changed for free since it isn't our fault the number clearly is still being used by somebody else.

I would like to be able to pay my bills before the due date without incurring a fee. The current policy of automatic debits that I must pay a fee to pay earlier is very inconvenient. Allowing me to pay the bills early on whatever day I choose would be a much better process. Thanks.

We switched from Verizon and have been saving around $200 a month and it’s better customer service, and coverage. We are so happy with our switch. There are no hidden fees, extra service charges. It’s the kind of phone plan we’ve been looking for and we wished we would have heard of pure talk sooner so we could have been saving more money. We definitely recommend this phone service to all of our friends and family.

My credit Card had to be replaced and you kindly notified me that I had not forwarded the new card information for you. The five dollar fee was a small price to pay for the perpetuation of my service. Thank you for your assistance.

After switching over I was successfully able to migrate from Sprint using an old Samsung S8 for me and my wife. We each have the same model. After consulting with tech support and using the network settings given we cannot receive or send mms messages while on a wifi connection. Whether pictures or a group text. We have to turn off the WiFi to then make the data only push through. I guess when they were on sprint there was an automatic switch that facilitated this function. It would be nice to use a common phone feature without this problem.

There was an ad in AMAC for 50% off a new phone. When I called they said it was for new customers. I had been signed up for 1 week. However the ad did not say anything about being a new customer. I thought I was a new customer. Also when you call for help very unfriendly. Also my Samsung phone is far slower than when I was with Verizon. The phone bill was much lower.

I’ve had nothing but wonderful experiences, my cellphone bill went from $175 monthly to $68!!!! Service is the same, probably better!!!! The couple of times I needed customer service it was better as well. I have told my family and friends, when I heard the commercials I thought there has to be a catch, I skeptical waiting for the other shoe to drop, but it’s all true.

I heard about this on Rush Limbaugh, it sounded great, so I went for it, glad I did being a senior citizen and finding out the hard way from cc, It was the best move, service is great and 2 gig of data is all I need, so if you’re debating this is the best move.

Had a question about an email I received about my bill. Young lady explained the email to me. I just misunderstood it. She was very nice to me by taking her time to explain the email to min terms I could understand.

I went from $20. per 90 days on Tracfone to $48 per month on Puretalk, because Of a new system out there that requires a phone upgrade. All I needed was a phone to call and text only occasionally. I don't use/nor do I want all this NSA tracking ability!

Good service and cheap prices. Only issue is support is a bit slow and not very accessible. Was unable to get my voice-mail set up. Have had it reset twice and still no voice mail. But overall I will recommend to others.

I called customer service and waited on hold for approximately 25 minutes. The rep who took my call was excellent, and answered my question about setting up visual voicemail in 30 seconds. The rep was great, the wait time was horrendous.

We switched from another provider, and the tradition was seamless. I was able to do much of the transfer online, but in the two times I needed to speak to a representative, they were timely and very helpful. Our service has worked wonderfully, and our bill has been cut by 2/3!

I love the phone service but have yet to receive the payment for my iPhone trade in despite several calls to customer service with very long holds. As soon as I receive the payment, I’ll rate y’all ⭐️⭐️⭐️⭐️⭐️. Thank you, Gail **.

Wait times to talk with someone about a problem that can't be fixed online is very disappointing. 30-60 Minutes at the least. When we switched from AT&T there were numerous issues including text messages not working and voicemail notification was not working for both of our lines.

My phone didn't work connected to wifi or not. I could not receive pictures - if I did it was very spotty. Not satisfied at all. I will tell others of my negative experience. I will be switching to another cell phone carrier this week.

We switched from Verizon to Pure Talk in December 2020 and over the past couple of months our service has been great! Network shows have seemed to be comparable to what we were used to and we've only found new areas where we get signal now but didn't before, none where we don't get signal. The cost savings are a big help to our budget, and the only thing I feel we're missing out on right now is 5G, but it seems clear that 5G technology is still in the building phase and more hype than actual utility for now anyway.

You just can’t beat the price, seeing as how I have the same coverage as I did with AT&T. Only thing is, from time to time I do miss a text here and there. A handful of them will come through 2 days later. Not the end of the world, it’s happened with other services as well. But something to note.

We have never been able to get this new phone to download text message photos. I contacted Nokia and they reset the phone, but it still won't work. The system we need for my wife's pacemaker monitor, over the phone, won't work on this phone for some reason, but it still works on the one phone we have left over from Verizon. Still, we wish we could get the Nokia fully functional. Thanks.

I love my new service!!!! No dropped calls, great service and saving me almost 50% on my monthly bill. Clear voices on my calls, customer service has been good. I’m sooo glad I took Rush’s recommendation. This was a very good choice on my part. Thanks.

PureTalk gives me twice the internet for less money than my former carrier, MetroPCS. The customer service I got with MetroPCS was so bad, that alone convinced me to leave that company. I could not get a live person on the phone to deal with any questions. PureTalk is less money, much better coverage, and a live customer service agent is always available.

We have to use our wireless always at home as no ATT tower within our area. When we had ATT we had the same problem. ** uses Verizon towers and we got great reception. We only switched because they support AARP which supports Planned Parenthood. Not planning on leaving Pure Talk, you asked our opinion.

We are happy with the price of our cell service. However, the two problems we have had are frustrating.

Have been disappointed with lengthy wait times for issue resolution and frequent "being cut-off" while waiting. A second problem is that our 3rd line (Samsung tablet E) which is supposed to have internet access when not wifi connected, but does not. Our bill shows the same charges as our cell phones and a connected phone number, but no service.

I read online that Pure Talk had problems with MMS, but was assured that those were isolated circumstances. After hours with their service techs, and online research, I still miss MMS texts constantly. Their only solution...buy one of their phones. I'm leaving as soon I as pick another provider.

All the radio ads for Pure Talk say they use the same towers as their large competitors... But I often end up in areas where I have full bars but NO DATA. If I have full bars why is there no data? Wish I had been told this prior to switching. I do like the $ savings but I use my phone for business. I can't afford to have my cell plan let me down.

I have had good technical support on a couple of issues and in addition to that I have great coverage in our area and also less than half of the monthly expense. All thanks to Pure Talk USA. I recommend Pure Talk USA to everyone.

I am unable to receive notices from my bank with the service I purchased from you. If I new this ahead of purchasing this program I would not have selected this provider. I am patiently waiting for your response and will end this message with that being said.

I heard about Pure Talk on two different podcasts I listen to and decided to look into it as I was unhappy with how expensive my current wireless bill was getting. Pure Talk’s website was well designed and easy to navigate. All of my questions were answered in the FAQ section. After realizing that I could save over half of my monthly bill I made the switch. I wanted to keep my phone number and Pure Talk took care of it with ease. My SIM cards were shipped and arrived in a few days. I have enjoyed better coverage than I did before with the comfort of knowing I am paying a much more reasonable price with no hidden fees. I am very happy to have made the switch and recommend it to anyone who wants great service at a reasonable price.

The only thing I can see that is better than my previous service is the price. I do not think my signal is as strong in some areas. I do like the data options that Pure Talk has, especially for the price.

I have tried, unsuccessfully, since the inception of my service to have this discount applied. Now I'm told it can't be applied for 2 years! Makes NO SENSE! Likewise, I my NEW phone has to be repaired by a separate vendor!

First - I never got any of the signup discounts that were offered to me for a new account. Second - It took weeks before I finally got everything up and running. Tech Support personnel gave limited support and it took multiple calls to finally get things working right. Because of this I have been shopping elsewhere before adding additional lines to my Pure Talk account.

I was very excited about switching to Pure Talk for all the advertised reasons. The phone works, the internet works and basic texting works; however, MMS texting does not. I've patiently worked/talked with several customer service reps to resolve this problem. Only 1 of them was somewhat helpful, but then they just gave up, said they'd report this to technical support, but no one ever got back to me and this issue remains unresolved. This is both frustrating -- because I expected more and discouraging -- because I was really looking forward to be a Pure Talk customer.

Would love the service more if the invoice was a bit more detailed. Please add account information to your request feedback requests as they are generated by the service itself. Going into the account isn't always ready or convenient. I like the overall service though messages sometimes take minutes to go through.

This is my honest, heartfelt review on my experience with a wireless service provider named PureTalk USA. They are a Mobile Virtual Network Operator (MNVO) providing prepaid wireless service to customers anywhere in the United States. Their website can be reached by going to https://www.puretalkusa.com.

With PureTalk we have cheaper monthly bill. Great service. Best phone service we ever had. I think everyone should compare other companies against this one. It might not be for everyone but it’s great for us so far.

Originally I had some difficulty receiving my phone in the mail due to shipping delays. Since I've gotten my phone, I have had no problems switching my number or using the phone to call, text, etc. The connectivity and coverage have been great and I love how much money I save on my bill every month.

We are happy with the service we get with the phones. But my wife had to wait online for an hour for customer service to answer a question that we couldn’t find online. The voicemail I don’t care for it. The former carrier we had we could see them before we had to answer them.

I like Pure Talk very well and don’t know anything else to say. Now I use it all the time. It works flawless. I am an electronic technology worker. I do this every day. I use my phone and Pure Talk all day and night.

I have service with Pure Talk USA and I have 16 months remaining on my contract. The service in my area is bad and if I go to the doctor office I won’t have coverage at all. They give you a 14 day for you to return the phone. That is disappointed. I have asked PureTalk to help me with my case but they are not willing to help me. They are not willing to make an exception.

After a short 5-month relationship with Pure TalkUSA, I left and went to Xfinity. Why? Because Pure TalkUSA bounced me off my home wi-fi and put me over my data allotment. I did not leave my home from February 3 to February 23. My data renewed on the 8th of each month. Within one week, I had gone over my data allotment all the way up to 3.08G while never having left my house. In looking at the usage graphs on my cell phone, both showed I was on wi-fi AND mobile data at the SAME time!!

I switched from **. Puretalk is a much better value. For a couple dollars less, I get unlimited talk, text, and 2G data. With **, I had limited talk and data, only 250 minutes and 250 mb data. So, I'm loving my Puretalk plan. They also have excellent customer service. I've never set up my own phone before, but I was able to figure it out. I also got a great deal on my new phone.

This number is subscribed to $20 unlim talk, text, mms, and 2 gb data - web shows 2.5 data used out of 2.0 - bologna! It have NEVER received or transmitted MMS or data. Text is sporadic, voice even more.

The lady I talked to was very helpful. Somehow I had reset my phone so she walked me through the process and corrected my problem. I can't remember her name but I would like to thank her again for the help. WORKS GREAT.

When I leave my home, there is no service, internet or some phone device, mostly 1 bar. Internet is gone. It only works with wi-do, and sometimes not even then. If I had to do again, I WOULD NOT!! We got 3 phones and 2 of them were rejected without any explanation.

Overall, very good. But a little difficult with getting all the things from ATT. Took about week to get imessage set up, but now working great. Had to contact Apple to finally get it functioning correctly. But with all of this, the amount of invoice per month is wonderful.

Pure Talk is the real deal. It’s awesome. I haven’t lost a thing by switching to Pure Talk, but have saved several dollars each month. And the “switch” was painless. Should have made the change a long time ago. I highly recommend Pure Talk to anyone shopping for a quality mobile phone carrier.

I am happy with my Pure Talk service because it is just as good as the name brand service I had before and it is less than half as much money as I was paying. The transition was seamless and the quality is great.

I liked the monthly service price. Unfortunately, the service was very bad. Dropped calls were the biggest problem. I also experienced the loss of audio while talking to people. This cost me a lot of time & even $$. I cannot, in good conscience, recommend Pure Talk to anyone I care about. The service was terrible.

Seamless transition, great coverage. Very helpful in the details of the change, offer to help, prompt service. Delivered on the change promises and customer service rep was courteous, knowledgeable. Made this change as cheaper and dual promotion from Mark Levin and Rush Limbaugh....and veteran owned company. Thanks so very much.

MULTIPLE calls to CS were required; phone hold time was EXCESSIVE; I was told more than once that removal had been completed, only to have to call again, be on hold again until I finally got through to a tech rep who actually got the job done - believe my 2-star feedback is generous considering your phone CS protocols. Used the email option with much better response time but haven’t yet followed up on what I was told in response...?

The people have been very nice but my Android phone seems to have problems with the service in my area. I'm getting ready to move to Nevada and hope it will get better and if it does I plan on adding several new lines.

I have been in contact with more people at Pure Talk about the problem I'm having with my phone and no one is helping me. The pre filled answers and questions AREN'T HELPFUL. I have a chip that will not stay in place and I'm being sent messages that tell me to clear my reset my phone. Not happy at all!

Since switching from ATT we have had nothing but problems. We can not send or receive MMS or group texts and also the promised 30gig of hot spot is really 0 because it hasn't worked since the plan started. I have to wait 59 days to port my numbers back to att so I don't have a choice but to wait. I hope that on 3/8 I can get a refund for the whole month of March and not be penalized for having to wait to port my numbers. I am a real estate professional and don't have the option to change my number to port back and also need hotspot in order to handle any day to day transactions for which has suffered because PureTalk can't seem to fix something the offered at the get go...hotspot being the most import.

Since we live out on a farm there was limited service with our other mainstream carrier but what we went with PureTalk, we were thankful that we could get rid of our landline because our cellphones work perfectly.

I’ve used many mvnos potentially all. I feel PureTalk is very affordable however I’d love to see an increase of data within the plans. I just transferred in from Cricket however due to the limit of high speed data I am considering unlocking my phone and going to Mint Mobile.

Very simple layout. Easy ordering process. Just waiting for my new phone to arrive. Had many to choose from. I will probably upgrade my plan before too long. So far all has went well with Puretalk. Looking forward to being with you all for quite a while thanks!!!

My Wife & I are very happy to be on board the Puretalk Team. It is everything we'd hoped, having had Verizon for 20 years. However, this is Not a criticism, but we Still cannot text or receive photos on your service. We tried reaching out to tech support, but were unsuccessful. Pls attempt to rectify, thanks**

I initially ordered two lines. My needs fit your service perfectly. I just need talk, text, and a little data. My wife is a real estate agent and blew through the 30GB plan in a week so, she had to go back to Verizon. If you have low data needs Puretalk is the best! Thank you for your service, you have saved me a lot of money. I just bought a new computer with the savings!

We changed from AT&T to Pure Talk and haven't had any change in the service. No issues at all. Very happy with the customer service. I would recommended switching to Pure Talk. We are saving a ton of money also

Price is great, service is a little slow but for the price is livable. Coverage is almost as good as Verizon. App pages load kinda slow also but I’ve discovered the coverage is about 90 percent of Verizon’s coverage. Thank you.

I have been very pleased with PureTalk, especially since I am changing from a cell phone and a house line as well. I consider myself a digitally challenged 82 year young individual. I am slowly and surely finding out about all the new options the smart phone offers me and love them. I have a family of young people who are so computer/digitally literate that I have lots of patient and smart teachers.

Unable to access my online account, after two calls, on 02/08/21 a ticket was assigned, but no action was taken. This was explained to me by Mary when I followed up on 02/16. Apparently when the ticket was created it was sent to the wrong dept. A follow up was assured, but at time of writing this on 02/27 I have not heard anything, so I'm feeling ignored. Thanks for your earliest response.

I left Verizon for PureTalk and could't be happier. I love the service you provide as the coverage is just as good as I had with Verizon at a fraction of the cost. The only improvement I would recommend is to voicemail notification. Other than that, I couldn't be happier. 99.9 out of 100!

No one at your helpdesk willing to work with me to get my voice mail working. Pass code was never accepted when entering from my phone. Someone finally assisted me in disabling the password. Requested to talk with a supervisor, never happened. Lousy customer service. The assistant could only work from the script. Never would escalate the call to someone that knew what to do. Price is good though. That is the only reason I stay and did not change back to Verizon.

Very good, and I like the overall cost--about 50% or less than with the company which supports abortion on demand, some very extremely leftist politics, and one that has profited from data overruns. Thank you, PureTalk! It's good to find a company that treats their customers well. My son and I are happy to have the paired numbers ** and **.

Though both agents improved my signal strength and ability to receive texts, I have still have trouble. Though I am in good sized city, I seldom have more than two bars of signal at my house. I have to go to a window or outside to get a little better. There has to be a booster to help this.

I have been so happy with my service and even happier with my bill since switching to Pure Talk. I would have given five stars, but my only complaint is that I don’t get notified of voicemails all the time and have to call to hear them. I wish I could simply press my voicemail box on my phone and hear my messages directly.

Many problems getting VM activated for both of our lines. Several sets of directions given, but after 6 weeks my voice mail is not working as it should. I have been told to dial 1 and follow the prompts, to dial my own number and follow the prompts, and other suggestions. I'm guessing I have spent 8-9 hours either waiting for a tech or trying to work thru the problem with one. At this point I have little confidence in the techs to remedy a problem. New to PT-would really like to have a reliable VM service. Gary

Love the $ savings vs ATT, but it seems the service coverage is weaker, even using ATT system. Transferring phones was easy. Not sure how to tell my data usage status, to see if data slowness is due to overlimit.

The staff was courteous, helpful and professional. Every time I called and spoke to a representative, even before I had signed up for service, they were extremely patient, respectful and pleasant. It has been a very positive experience so far. I would definitely recommend your service.

Unacceptable long wait times for customer service rep. Once you get in, service rep poorly trained - needed to ask supervisor. While on hold - line disconnected - had to start over! They finally hooked me up with a tech support dude who did all the talking and zero listening and screwed the entire order up! It took two and a half weeks to complete the order with telephone numbers on the wrong iPhones.

My calls keep getting ended in middle of conversation. I only have 2 bars. This is very frustrating. I have a small business to run. Please help with this or I will have to switch back. I talked to tech, removed sim card and did all that. Still happening.

I get this message often when trying to call out, especially to my voice mailbox. Some of my calls go directly to voice mail without phone ringing first. Signal strength is always good- 4 bars, but connectivity is lacking for some reason.

Easy transition from AT&T. The PureTalk technicians were easily accessible and knowledgeable. I had to call a couple of times to ask questions about what was needed to make the change happen. I expected there would be "issues" in changing service but so far none. Thank you.

Wish I had received a reply that my military/vet’s discount had been approved instead of waiting to see lower charge on the next auto-pay. Also, had to call about 3 times to follow up on initial emailed request (but maybe my file was too big?) Otherwise, very pleased with having switched to Pure Talk.

I am noticing better signal strength than with Walmart as my service provider. I also like the fact that data use which I seldom use but when I go over the limit you do not pick my pocket. Overall very pleased.

So far we are pleased, had ** before and like your prices much better! Enough data for the two of us. Have not traveled very far since we have had Pure Talk. Always spend two months in the summer in the Midwest so we will find out how it works there.

While the people are always very kind once you speak to them I have NEVER called that I didn’t have to wait 30-40 minutes before a live person actually takes my call. It would be nice if there were an email contact option to send messages to.

My coverage is spotty around my house, not as good as when we had Verizon, kinda of disappointing because I wanted this service to be great! If using same towers why is service not as good? Also customer service hours are not very convenient, have tried to call 2x and not open.

I have had Pure Talk for two months and I have called for assistance on an average of maybe every day! Either I don't have internet, I'm offline or I can't make phone calls. This happens only when I leave my home! Tech support works with me but it hasn't been completely resolved. Yesterday, 2 miles from my house, I couldn't make phone calls but had internet! Then I get put on hold and have waited up to 45 minutes--I hung up! Or else I get dropped! With Pure Talk I am saving $60.00 or so a month. If Pure Talk can not get my service working well consistently, I will have to find a different service provider. Because of these constant problems I cannot recommend Pure Talk to others--unless you fix my problems for good! Also, please change your waiting time music to something more enjoyable. Thank you.

We were given the wrong SIM cards. This will cause us to have to pay additional monies to our previous service provider. Upon ordering for 3 additional lines, the customer service agent did not place the order correct. In addition, we did not receive referral money as she did not know how to properly place our order.

I live in a fairly large city. When I am driving around, Pure Talk Internet service is almost nonexistent. I am very disappointed. Your advertisement says you use the same towers as Verizon, but that can’t be true. I was able to drive around Raleigh, North Carolina, with Verizon, and have a predictable Internet connection.

I'm not too thrilled about local remote locations where PureTalk service does not work. These specific locations worked with previous Verizon service I used. So what's annoying is that I was initially told by PureTalk when researching the marketplace that it uses Verizon's network, along with other networks to provide PureTalk customers with wireless connectivity. But it doesn't seem that this is so true.

I switched to Pure Talk because of their views on morals! However, I signed up for the 55.00 package which I understood to be unlimited data! It was not unlimited!!! Went back to my old carrier and now do have UNLIMITED data! Maybe I misunderstood your plan???

My move from ** was not totally seamless. The ** phone, even unlocked, would not download data in text messages. I ordered a new phone from Pure Talk. When it arrived I was not able to activate it online and called customer support. Fantasia was very patient and helpful by explaining step by step how to get it up and running. I am grateful am very happy with my new phone and Pure Talk service.

The service so far has been great. I brought an unlocked iPhone to Pure Talk, and purchased the unlimited package. Signal strength, call quality, and internet speed is no different than the major providers. The only reason I didn’t rate the service 5 stars is because there is no ‘visual voicemail’ on Pure Talk. I didn’t realize how much I liked it until it was gone. I manage though. Maybe down the road it will be added to the service.

So far, I have had good coverage & have not had any dropped calls, as I was having at home from the previous service. I am very pleased with the service & the pricing. I have also had good experience each time I have called customer service.

I contacted support about data usage. I received good response. I had no problem getting to support and was able to explain and resolve the problem quickly. I would recommend PureTalk to my friends. I plan to stay a customer.

It is reasonable price at current situation. I did tell my friends try it. The quality is good, nothing's different from the previous one that used. Just only the price is cheaper and reasonable to me to have it at this current. I love it.

Well let's see, let's start with the fact I have minimum coverage where I live. It's absolutely awful, to the point where I might as well say I'm stranded, that's how bad the service reception has been in my area.

We get very poor reception with Pure Talk. Seldom have 4 bars and often have only 2 or three bars. Because of this it is difficult to use email and texting. We get a lot of buffering when trying to access many apps. HS

The reception on your wireless provider is not nearly as good as Verizon. The other thing that I did not realize when signing up with PureTalk is that 5G is not available. We bought new 5G capable IPhones when we signed up. It was my mistake to assume that you provided 5G.

Great difficulty understanding your customer service people due to language differences... Probably tripled time required to set up account and transfer my number. My old carrier was easy to talk to as their people had English as first language. Not insurmountable, but time consuming.

Phone service works well. It's on the ATT network/customer service is good/price is right. I would definitely recommend Pure Talk to friends and family. The text is great. Unlimited. I have two gigs of data which, so far is just enough.

I am very pleased with Pure Talk, excellent company and service is super, no connection issues. Have had other prepaid services but this one is above the rest. I kept my phone and set up was a breeze, just followed instructions.

I have the iPhone 12 and I want to be able to use the 5G capabilities but it’s not offered by Pure Talk. I’d like to see in the future the ability to have 5G coverage so that I can really get the full experience out of my phone.

I had a lot of trouble getting familiar with this phone, due to lack of clear instruction. I'm still having problems with the basic operation of the unit, and can't find any written instructions anywhere. I am not savvy with this kind of equipment, and just purchased it because I had to get a 4G phone. I can't figure out how to delete messages without deleting contact history. This phone is a pain.

I have had Verizon, T-Mobile, and Google Fi before, but Pure Talk is the very best price plus the best reception. Not only that, Pure Talk, unlike the other services, represents my values, as far as I know - that was the reason I went to Pure Talk.

Sometimes texts take longer to go through and reception is a little iffy. I'm overall satisfied with my service so far. Way cheaper than Verizon and I love how easy it was to transfer service and sign up. The chip in the mail and signing up online without hassle is great. Customer service on the phone has been wonderful so far.

Heard about Pure Talk on Rush Limbaugh radio program. I am so glad I switched from ATT. There is absolutely no difference in the service --- except the lower cost with Pure Talk. Would (and have) recommend to others. You won't be disappointed.

Super happy with ordering, service help with questions and wonderful coverage. YOU DELIVERED WHAT YOU SANID YOU WOULD!!! The price is great. Saving well over 120 dollars a month! That’s 1440 dollars a year. So glad to have this service, wish I found it before now.

I still can't get my voicemail to work. I have tried twice to reset the voice mail account, but when I, call my number I, get a message saying you have reached a customer who has not setup his voicemail.

The wireless service has been excellent. I have experienced no problems. The plan is much more than I need...I will never use 20 gig of data...but for the $250 off a new phone it is still worth it. I hadn't upgraded or purchased a new phone in some six years, maybe more. Now I have a brand new iPhone 12 Mini and I'm very happy with it. Even though I had to purchase a more expensive plan to get that discount, I'm still paying less than half of what Verizon charged me.

Text messages not getting to phones. We get notified of a text message but it displays 'downloading' on the screen. No message is received even after waiting a couple of hours. Do not know what else to tell you. Thank you for your help

Very good service. Service is the best I've ever had. Customer service is top notch, also. And I'm getting a veteran discount, too. Never had any dropped calls. We are now saving over $80 a month from what we had been paying with Cricket Wireless. And my new phone is very good also. Thanks, David

What I don’t like about Pure Talk is getting billed automatically every month. I prefer getting a Bill in the mail and paying with check. Yeah I know - that’s old school and not as good for your company. But what can I say, I’m an 81 year old AF Veteran!

Since switching to Pure Talk I have experienced terrible texting issues. I don’t receive texts that are sent to me always and texts I send don't always get to the target phones. I can be included in a multiple text and the person next to me will receive and I won’t. Sometimes texts come on days later than the date sent.

My two biggest disappointments with Puretalk are the fact that I get a ton more Spam/Scam calls and texts and that I have to call in to get my voicemail. Since 2008 I’ve had a phone where the voicemail displays on my phone, I’m not taking about visual voicemail where I can read the message, just the ability to know when someone has left me a message without calling in.

I am not able to get my vm messages. I called customer service and was told I would have to pay for information on getting Voicemail for this account. I am not paying extra for a service which should be provided by my agreement with the company.