PureTalk Reviews

Cannot send a text with an attachment with my Galaxy 7 cell phone....Customer service could not help correct the problem? Email is fine with or without an attachment. So far all calls have been without being dropped. Pricing is good versus other competition plans.

I have repeatedly attempted to resolve the issue of my phone number stating that it is suspended when people call me and I cannot make a call ever since I switch the Sim card on February 14. It is not locked. I have resolved every issue with AT&T and it still does not work. I’ve had to load an external app and pay extra money just to be able to make business calls from my phone. I am seeking other service due to this situation. Very disappointed. When I try to call I sat on hold for 45 minutes to an hour and still don’t have a resolution from Pure Talk's side. When I call ATT Customer service they sent me back to pure talk automatically the other transfer system. So I’m caught in a loop and have no phone service even though I’m paying pure talk and using data only. An error message says, "Please contact carrier for handset code, only enabling GPS, SMS, and data search." Please help!!! Tracy **

Excellent customer service, they were helpful in getting our numbers ported over to Pure Talk. Sprint was our past provider and we have saved nearly 50$/mo. Using your service and we have better coverage. Thank you and your team for providing a great service for us retired folks.!!!

My experience so far has been excellent. I had to contact tech support to help me get some features of my phone working but that proved valuable and successful. Service is great. Coverage area is good, since it is very inclusive.

Multiple text messages and calls don't get thru to me. I see evidence of the missed texts and missed calls on my iPad, but they have NEVER shown up on my phone. While looking into Pure Talk, I found that they use AT&T lines so I didn't think that not receiving texts/calls would be an issue, but it is!

I’ve had a horrible experience so far with Pure Talk. I receive texts hours and sometimes days after they’ve been sent to me. And I’ll have someone try to call me multiple times and my phone won’t ring until the 7th or 8th time. I’m extremely disappointed that I have to stay with pure talk until the 24 months are over (due to purchasing a phone though you during a sale, as I can’t afford the rest of the cost of the phone to cancel). I wouldn’t recommend this carrier to anyone.

Previously, I had Pure Talk service for my flip phone and was very satisfied with all aspects. Then I dropped the phone in water, and it stopped working. I decided to stop resisting and buy a smartphone. I had just purchased my new smartphone when I signed up for Pure Talk again. Unfortunately, I wasn't able to figure out how to operate the smartphone, and in the process of trying, the phone stopped working completely. It will not power up. I've continued to pay for the service, but do not have a working phone. It's so sad that there appears to be no resource for older people who didn't teeth on a keyboard to learn how to operate some of the newer technology. I'm still looking for that resource, but may have to start all over again.

I like that Dave Ramsey and Ben Shapiro recommended Puretalk. I did my research and looked like it would be a good change for me from AT&T. Initial change was positive and I was actually keeping calls that I had previously dropped in certain areas around town. But within a week, I had issues trying to get text messages and use my data (Google search, Google maps, FB, other apps requiring data). I had numerous calls to customer service over the next 3 weeks, with wait times being 40 min or less (which didn't seem bad comparatively.) Staff was friendly, easily understood and took me through steps to assess my issues each time.

I was disappointed that Pure Talk had less ways to pay bills automatically, though I did work it out. Also, I responded to an ad for an annual savings of 10% and then was told it wasn't applicable, even though it was still there several days after my purchase.

I didn't want to support bigger companies that support causes that I'm not wanting to support, however switching to Pure Talk has not been what I expected. First of all, your services are still AT&T which maybe there is no way around that. The second thing is that accessing my voicemail is a pain. You require a minimum 7 digit passcode. Some of your services lack. And when I first signed up and didn't know how to read my data usage so I purchased more, your Customer Service rep told me that I wasn't almost out of data after all, but my upgrade of data was not refundable. Honestly, I may or may not stick with Pure Talk for much longer.

Service (lte) is great during the day. Every day after 9-930pm, at the same location (home address) we lose all data service. Both phones (different model phones) will show "no service", and occasionally 1 bar of standard service. No data service. I have called tech support several times with no answer given for the issue. Would like to switch another phone to Pure Talk, but it's looking like we'll have to find another carrier for all our phones.???

We changed to Pure Talk to save money after reading about them in AMAC magazine and hearing about them on the Rush Limbaugh show. The article in the magazine said they use the same towers as AT&T who we have been using for years. The savings were exceptional, and since the article said we would have the same coverage we had with AT&T, we figured we would save money. But so far, we have been thoroughly disappointed in the service. We struggled to even be able to make phone calls.

I have been very happy with the way the service has worked. It has worked well and the transfer was seamless. I have not had any dropped calls or lack of service so far. I received the help I needed if I ever had questions. I especially appreciate the lower phone bill every month.

New customer and was put on hold TWICE by same agent for 45 minutes each time —-she had a bad attitude. That lady customer service person will lose you customers. Dread to call Puretalk due to the long wait every time I call. Undecided if I will stay. Garvin **

I haven’t had ANY problems using Pure Talk. I have praised your service and fees with my friends. Is there a bonus for me if they go to your services? Please relay any extra services. Thank me when and if they come along.

I was issued a new card so when the EFT was sent it was refused because the date and code were different. I got a text notification while I was grocery shopping and stopped in the middle of the aisle to call my bank about it. They checked and said it was because the new card was issued and I would have to call you and give you the updated information. I did so immediately while grocery shopping. After doing so, I was told you were going to charge me an extra $5! I spent a good 30-40 minutes while trying to shop to make sure you would get my payment without delay and your response was to charge me another $5. I told your agent I could easily change providers if that is how you treat new customers. She talked with someone else and then said she could manage getting the payment through without the extra charge. Why? Why?

My phone calls are disconnected whenever I receive a text and Facebook messages. Similarly, I can not access my emails or send texts while on the phone. Quite unlike my AT&T service. Other than that, the service is similar to AT&T with clarity of sound.

When I first got my phone I requested Visual Voicemail. You did provide that, but I only had it for a couple of weeks and then it disappeared. I called twice but have had not had any satisfactory result. Still do no have Visual Voicemail, which I prefer.

Can't believe how easy it was to get rid of the aggravation I have had with previous service. You are a life saver... Still have my service at the farm & everywhere else I travel.. Got talk & text & fast service with pictures also.

We are fairly new to PureTalk, but when I was out of town this past week, and not connected to the internet, the speed was VERY SLOW, and would not even connect to some of the sites I was trying to connect with. Not sure if my monthly usage had gone over or what, but was very disappointed. When connected to the internet, it is fine. If I have used up my monthly allowable usage, I would think you would notify how much data is left!!

Phone calls slow to dial and text messages sometimes do not go through. Calling Canada is also out of bounds which is a sad thing. You should be able to call Canada and Mexico with the USA plan. It is also hard to get ahold of customer service at times.

The phone service is as good as my old AT&T, however the three times I needed customer service I had to wait over two hours on hold each time. Regarding the hold, the music was extremely obnoxious as it looped over and over. First you need to add more people so the hold isn't so long. Secondly I suggest that you attach the hold to a radio station or if you want to go first class offer a couple of options for the holding music like a Sirius XM offering a choice of oldies or the Love channel etc.

I was clearly told by a Pure Talk rep a specific price (call is even recorded), and I was billed for twice the amount. I called to ask about the bill, and was on hold for a half hour before anyone picked up. I was on hold for almost another half hour total before I was told there would be no refund! The first rep lied about the cost, and the company would not honor what she told me.

When I was reviewing my account. It showed that I went over my limit, so I sent in extra money to cover it, but found out later that there is no charge, for going over the limit. I think that I should have received a credit on my account. Thanks! Ron **

When dialing out, often get "Not registered on network" message. So number is not able to be dialed. Contacting Voicemail often ends without gaining access. Texts sometimes don't get to intended destination until the following day. The same is true when receiving them. Sometimes phone does not ring, but voicemail is received.

My primary issue is with the phone I was sold. There was no detailed manual included with it, and the one I downloaded on the internet is vague. It takes hours to charge my phone. I have never had a phone that took more than an hour to charge. Also, customer service could not explain to me how to change the battery in the phone, and there is nothing in the manual about it. There are so many things I need to know about the phone that are not in the manual. It's a lousy phone--period!

Switched over my wife and son's phones over from AT&T within about 15mins. Easy and the phone bill has dropped dramatically and with same coverage. The fact that the process to switch over was about 15 minutes and I didn't hold four separate times for almost 4 hours to just figure out my plan with AT&T was such a fresh breath of air!!!!

One of your selling points is the service is as good as the big carriers. It is NOT. I often get "no service available", "Emergency Calls only" and with texts "Cannot send text at this time". Sometimes, I have to restart my phone to get service. That never happened with AT&T. Because your price is so much better than AT&T, I can tolerate the not-as-good service. But, it's annoying.

Your website portal is so clean and simple and doesn't bombard me with endless links and advertisements. It just gives me the information I need for a great price. I already have recommended the service to friends and family. Only issue I have is a couple of texts that didn't seem to go through but those are minor. Overall it was a very good choice leaving Verizon.

The service was great with deliveries, did have a problem with settings for sms but had great support people to help and finally got it figured out for a Pixel phone. So far the coverage is great and in some cases better than before with the same ATT network in the same locations. Love saving almost 2/3's of what we were paying especially since we were given more Mb than needed but built into the lowest dollar plan losing about 3.5 not used every month.

I totally understand that I’m getting what I pay for, but the slow data loading is very frustrating at times. It takes a very long time to load websites or to stream music, and when it does load, it keeps on cutting tru the whole song or video. Also I don’t like the voicemail set up.

Have only been a couple of places where I had no service. But overall I like my phone and service. I have not been hit with any fees that were not agreed to earlier. They were very helpful in setting up the phones. So far, so good.

Before switching to Pure Talk I asked about the compatibility of our two existing phones and was told they were both good and would work on Pure Talk. When trying to complete the switch and install the new sim cards we discovered that one of our phones (an AUS009) would not work and I had to purchase a new phone. I bought a S21. Then I later learned I could have purchased that phone through ** for $100 less. The reply I got was I could return my phone for a refund. I'm now have put this experience aside, but still have a sour taste in my mouth.

I'm assuming this is in response to my inquiry about not being charged certain taxes since I am a nonprofit. But, I sent what was requested and never heard back. Once I purchased my phone and plan I inquired about is there certain parts of my bill that I get a discount since my nonprofit bought the phone and pay the monthly bill. You requested certain docs which I sent in and have never heard anything more.

After hearing about Pure Talk on various conservative talk shows I had to wait for our contract with AT&T to expire so that we could switch over. We've been with PureTalk for approximately 3 months and the service has been as I hoped. There were a few hiccups to switch over the three phones however that seems to have been resolved and I have no issues regarding this service. In fact quite honestly when I receive the bill and I'm paying half of what we were paying to AT&T I'm quite happy.

Before I switched plans, I had a discussion with the Sales rep regarding my experience with the previous cellular service. She assured me that I would not have any of these issues. I had exactly the same issues with not being able to group text with Android phone contacts. I was only able to group text to iPhone contacts. I never received a call back after opening the ticket. After 2 weeks, I switched back to the other cellular and my husband stayed with you. Very frustrating.

I am pleased with my service, the only complaint I have is that we cannot be a part of group texts with 10 or more participants, this has made it difficult to communicate with our families and other groups that we normally communicate with through text messages. Dan **.

Great deal for the service cost compare to AT&T, but I'm still confused about my data usage calculation. On my previous month (March 9 to April 9) I saw I exceeded my plan about a week before the end date of my month, but even now, when the cycle is over I see less usage than my 2gb (only 1704.40) recorded. The last week of my plan was pretty painful with the low speed, and I just was surprised it was reached when the numbers do not match.

The same if not better than Verizon. No difference in the service. I don't get too many calls so this plan is perfect for me. I am saving a good 85 dollars per month. I would definitely recommend to a friend. I posted my link on Facebook.

We were satisfied with the overall coverage and service with our old carrier. But, after hearing about Pure Talk from so many people and organizations, we checked it out. The plan rates and the "in person" service were too good to not try. Well, after a few months with Pure Talk, we are so very happy that we switched. What Pure Talk stands for and how they got started were just icing on the cake for us.

Everything stated is working properly, and the connection is very consistent. Your interaction with Android phones works without any lost data or sending data. I am very pleased with the company and plan to be with them for a long time.

Very happy with PureTalk so far. It's really saving us alot of money per month. Have already recommended Puretalk to family and they too have joined. Wish we had started with Puretalk sooner. We have paid $400+ per month for phones for many years.

Slow speed connections. It doesn't matter what time of the day or night, my phone apps response times are slower than when I was using AT&T's services. When I use my calendar, play games, use any apps, they are slow to respond.

My husband and I both got new phones. His works good mine has had issues since we got it. My voicemail will not come through to my phone any longer and I am not able to send pictures via text. Also, the service is not very good. We had AT&T before these phones and the data was ok but now it is almost nonexistent. Price is a lot better but coverage not so much.

Several dead zones, this is hubby’s phone so not so severe an issue than if my phone (by another carrier). Was assured would not be an issue. However since we only have social security, price is very necessary to us. Daughter pays for my phone.

Same exact coverage as ATT. ATT the right price, not crazy price. Why pay more than double the price for the same coverage? And customer service is available and prompt. I never had to wait on hold to talk to a real human who listened and took care of my issue.

The transfer from Verizon Wireless to PureTalk was easy and trouble free. I later upgraded the data on one of the lines without any problems. I am totally satisfied with the service and price. I will definitely recommend PureTalk to friends and relatives.

I need to make international calls and I need the PIN. I attempted to call customer service but no answer after over 10 minutes wait each time. Also, your data is very unstable. While we’re out accessing website via your data, it shuts off frequently.

I often get sim failure message and can’t make outgoing phone calls my phone. My internet stops working along with WiFi. I never had this problem with Sprint, Verizon or T-Mobile in over 25 years of use.

Eexxttrreemmllyy!!! Satisfied>>> Would recommend this phone service to everyone!!! You will not regret your moving with this company. Their every service is what they describes their service to the 'T'. Their prices are phenomenal... Same great service as the major carrier I had. However the best price for the best service, by far.

I am constantly unable to connect and and use data appropriately. It because pointless to do what I need in the phone and I have to wait to get home and use my desk top. This is not what was represented and I am growing more and more frustrated.

I have been very pleasantly surprised by the coverage I am getting. I have traveled all around the states and Hawaii and am getting equal to or better service than with Verizon! I love the pricing too! I tell everyone I meet about PureTalk USA.

We were told we would have unlimited data and hotspot...We have had neither one...We are very dissatisfied and tired of being lied to...This issue needs to be fixed asap for both our phones ...until then everyone we meet will know about what kind of service we have received.

I've had Pure Talk since Feb 6th and I love the service! I have great reception. Sometimes my text messages don't through but they eventually do. My bill is a lot cheaper. So thanks so much. Great service. Super happy. Thanks a lot.

Was hesitant at first. But decided to try it for a month! BEST, BEST move ever! NOTHING has changed except I have BETTER service and an amazing price ... That does not sell out! Spreading the word daily!!!! As a business owner each dollar is precious.

False advertising. Horrible customer service! "Bring your phone". We did, but they didn't work. Had to buy new phones. No savings there. We couldn't afford Verizon anymore, but the service was excellent. Now we're stuck with this ridiculous mess! Thanks for NOTHING!

My husband and I went with PureTalk to lower our monthly cell phone cost. We discovered PureTalk to be very unsatisfactory in all aspects. We didn’t receive some calls & there was not a missed call notification. There were text messages we would not receive or sometimes would receive them a day later. There were extremely long waits on the phone to speak to a customer service representative. We do not recommend PureTalk.

I held out as long as I could, but my phone calls were dropping, my texts would come two days after people sent them to me, and I couldn’t send texts. I went to AT&T to switch over and they told me Puretalk ran off 3G AT&T towers which AT&T was getting rid of. I couldn’t port my number back to AT&T so I had to get a new number. Be very careful with smaller carriers. There is a reason they are $30 a month cheaper.

We have had some trouble with calls not going through to the other phone on my account and another phone frequently called. Also why do you block texts from MyPillow? For the most part have been happy but still deciding whether to keep service.

I work in Rogers Park (north side of Chicago). Outside 1-2 bars. Inside no service-1bar. I get a call. I can hear caller. They can’t hear me. Need to get outside. My old phone with Smart Talk had great coverage since 2017 everywhere except Europe so now I have a new phone more advanced and it's maybe 40 percent effective at work. Therefore the cost savings don’t count for much if my manager can’t hear me when he calls me. I would say I am not satisfied with the service.

I was with Verizon Wireless for 15+ years paying insane amounts of money for nothing great. I get the same Quality Service and devices for less than HALF the price and the customer service is a step above!! I couldn't be Happier with the choice to switch to Pure Talk!

So far everything has either met or exceeded my expectations. My service hasn't dropped, my speed has been quick and the customer service has been high quality. I have recommended your product to 3 of my friends so far and they also love it. Thank you.

My husband passed away a month ago. He was the main customer on the account, he had set it up. I received an email Wednesday morning, I needed to change some info on the account. Ms. **, was so helpful. Thanks, Called back Thursday morning, had another email, was taken care of and resolved.

Poor reception, dropped calls, missing text, messages, messages that pop up a day later or never. I really loved the idea of using a small, veteran owned business with great prices; however, it looks like I am going back to the big guys!

I have no service for approximately 15 minutes out of every hour. This is unacceptable and did not happen on my last phone company service. I am thinking that I need to change. I have chicken houses and the alarm system is hooked up to my phone.

I get no data anywhere... even when I go to the big city... Can't check my email or my security system when I am away from my WiFi... Tried calling y'all and was left in limbo till your system dropped the call... I know it's a cheap phone service but I really need minimal data...

The phone part of the service was fine. Getting all of my texts WITH pictures was not good. If it doesn't bother you to struggle with getting pictures and texts, you should be all right. But if you cannot live with that, go elsewhere. We experienced this on more than one phone. It didn't make me happy to move my service because it was a REAL HASSLE switching back. Took me THREE hours to get it done and some of that was Pure Talk's fault.

Love the savings and coverage. Such an ease to have a cell plan that is affordable and comparable to other cellular companies... excellent coverage and account access online. I wish I knew of this company earlier and I highly recommend the cell carrier to everyone.

It has been a little difficult getting my military ID. However, I am sure it will fall into place. I thought the help I received from the CSR was excellent and I had no problem starting the phone. I enjoy Pure Talk and have joined the team because of my belief in Veterans and a sound business model that supports conservative values.

Little slow at times but quite happy, the cost is great compared to Verizon. I was happy with customer support and will have to go back to them regarding downloads in text messages. Early days just got my second bill.

Cust service is great! However the average time to get to an agent is 20-35 min. Horrible. An agent told me that there aren't enough agents to call the volume of calls especially on the weekends. Also sometimes apps won't load, so I have to close them then redownload due to lack of internet connection.

The only problem I have with your service is the slow response time when I have a question and it is not on the web site. Customer service makes you hold 15 to 30 minutes. Tech support was also 10 to 15 minutes. Please send new customers the steps you have to go through when they receive the sim card to set up the avn area of the phone so it will work sooner. I have ask for emails to be sent with this information but they never come through.

After getting some adjustments on my phone so I could access my data, I have been pleased with my service, and very happy about my bill being greatly reduced with Pure Talk. My cell service is not quite as good, but acceptable with my savings. Thank you!!

Overall happy! However had to call 3 times already. We have a unlimited plan (that’s really not unlimited) because my husband’s phone was turned off at 5,000 limit. All 3 times as I was told something different. Pure Talk needs to be transparent that unlimited is really not unlimited. My husband is a truck driver and both times he has had to get someone to call me to tell me his phone was off. Not cool.

Coverage is spotty in many areas of East Baton Rouge Parish. When I'm in the grocery store, when I'm 5 miles across town or out riding my bicycle in town. The cost of service is good, but service isn't very good.

I subscribed to PureTalk back on March 31st. It is now, Tuesday, April 6th and I have yet to receive the SIM Cards that I was expecting either last Friday or Saturday. Not a Happy Camper. Need I say more!!!!

Wonderful. We like the rates. When having to call we get kind service. We love the fact that when we use our work phone I’m in the country we still have good service. There were times when we did not or was not able to use the phone with other companies. So, Pure Talk has been a blessing.

When I initially set up service with Puretalk I made it very clear that I needed mobile hotspot and was assured over and over that it was part of the plan. I need it for work and now I'm behind two days because I cannot get it to work. I have been on the phone 4 different times in the last two days with wait times 15 min to 30 min at a time. After giving my information to the rep, two of the calls were simply rerouted back to the wait loop. The other two reps were more helpful, but I have done everything possible to set up the mobile hotspot and nothing is working. One said she had mobile hotspot added. Then this morning another rep said she was going to add it. Are they not doing their job?

The switchover from Verizon to PureTalk was easy and worked well. The quality of service is just as good if not better, and the price is a no-brainer. We went from about $100 per month for two phones to $36 per month and have the same amount of data. The only reason I rated the change as a 4 instead of a 5 was the wait time for customer service phone call. Verizon has you beat there. Once on the phone, however, the person that helped was knowledgeable and professional. Thanks.

I have been very pleased with PureTalk from talking to the sales representative right on down to getting my phone number moved over to a new service. My experience so far on the road has also been excellent reception and good service. I would highly recommend PureTalk!

PT service is just fine.... every bit as good as my former Verizon account... only 4 stars because your online account login process is completely abysmal.... I have NEVER ONCE been able to successfully log into my account online... It's an endless repetitive cycle of 'change password' and 'click on all images' with a bus/car/crosswalk, etc.... over and over... never progressing beyond that cycle... leaving only the option of waiting on hold for live customer service with no prompts advising anticipated wait times, or advising as to my position in line ("you are #5 in line", etc)...

I'm very pleased overall with the switch from Verizon. The only note I have at this point is, texts can at certain times of the day get backlogged or not come through in a timely manner... Which, honestly is minor. Your coverage is fantastic and your price is an absolute gamechanger. Thanks for everything!

Wonderful buy! Great service! Our Samsung phones were free...and they seem to work great as well! We have had lots of issues with other carriers at our home with poor service :(but Pure talk has worked great!) Thank so much! Would certainly recommend to friends and family!

I considered giving PureTalk just two stars because we have had the service for about two months and during the past 10-12 days we have had phone and text service but no internet outside of our house. I called Customer Service four times and was on hold for those four calls a total of over three hours. I had to eventually hang up because of other things to be done. Yesterday, I tried the internet while walking our dog and was connected. Why did this happen? Why is it so difficult to connect to Customer Service? We are close to changing providers. Thank you.

I have security systems that text alerts to my phone, and sometimes these take several minutes for the SMS message to be received. This is an extremely long time if the incident were the result of a break in, giving the intruder more time than they deserve. Our Verizon SMS messages took literally a second or two to arrive. Please investigate as to why there is a delay with SMS messages. Thank you.

I am very satisfied with my new phone and the service. I'm saving about $40.00 per month in charges; this is a huge help since I'm 83 and on a fixed income. It took me a long time to make the decision to change, but now I can thank PureTalk for all the savings!

Did not lose anything but the high bills of Verizon. Glad to switch. Easy hookup with professional who helped me with the setup. Your commercials convinced me to change, so thanks for advertising on Rush Limbaugh. Glad that Veterans are running your program.

I just switched to Puretalk. And I’m so happy with your customer service. I was so nervous to change over because of all the hassle it is but your people made it so simple. I’ve been paying way too much for my phone service for way too long. I wish everyone had customer service people like you.

My service doesnt seem to be as good as w Verizon, and I hated them. Are my calls going thru on 3g lines?? How does 3g or 4g or 5g networks work? What lines does Pure Talk use? At&t? I like the price but I guess you get what you pay for...I just wish service reliability was better.

I have worked with several mobile phone providers. For the most part they were rather decent. I took a chance with Pure Talk in terms of the service for the cost. I couldn't be more pleased. Your service and phone reception is great. When I needed assistance during the initial set up, I called and was connected to a more than competent representative who walked me through the steps needed to connect to the internet. I do recommend this company to others and they are surprised by my testimonial. I speak favorably about Pure Talk. I cannot say whether they were swayed by my personal thoughts nor sought you out as a company. At this time, all I could say is keep up the good work.

We are getting so much more for our money, lots of data at half the price. And we our money is paying for our phone service, NOT for giving our money to organizations that we do not want to finance.

We have been very satisfied with our service, in addition to saving $65.00 per month! We recommend PureTalk at every opportunity. Having to sign in to get voicemail is a little inconvenient, but savings and service more than make up for the effort.

I am unable to set up and tried the info on the e mail, phone call 20min on hold, no answer. I need live conversation with real person. Also my credit card has been closed and new card issued. I want to pay with online banking monthly and not credit card.

My wife and I have been very pleased with the function and service we have received from our PureTalk phones. We have had no dropped calls or other untoward events. I highly recommend PureTalk to all of our friends and family members.

Switched from AT&T and I see no difference in quality of service. Price is great for the exact same thing I was paying 3X the cost for with AT&T. I have told my parents they need to switch to PureTalk.

I'm unable to send pictures or video to 1 or more friends. The voice to announce a text/phone # is too fast to hear. Text for a group will not send. Explain what I need to do to rectify the problems. Thank you.

I have purchase 4 phones returning 3. I have called numerous times to try to understand why Pure Talk SIM cards will not work in LG phones Stylo 5 and 6. Then I decided to take my wife sim card which is on my Pure Talk plan and put it in my new phone and of course it rings which was the big problem. Everything went to voicemail. Couldn't get it to ring first. I need a new SIM card as fast as possible! She stayed with her Stylo 3 and I'm sending you this message on my old Stylo 3 which I need to move up from! Somebody please call or email **. By the way service is fine just like Cricket and AT&T.

I called to see why pictures were not being sent and after being on hold for almost 30 minutes (which has been my experience so far) I was informed that it was due to data usage. I asked the service representative if such a long hold was normal and she did indicate it was.

I called on Saturday the 3rd. I waited 30 mins on the phone so I hung up. Will try again on Monday the 5th. Phone not charging properly. I need to charge it constantly and it keeps saying check connection.

Reception/coverage is bad. 20 gb of data, entirely unusable. Can't text over wifi. Cannot send/open attachments in text. Even 3rd party apps do not work to text over wifi. Customer service is a sad joke... hours on hold, no answer. Paying half as much for 1/8 the service is not value.

I am mostly happy with the service but find it difficult to understand how to use my Nokia phone. I called PureTalk several times and they said contact Nokia. Finally, I visited an AT&T store. I still have issues and am trying to resolve them online I like the fact that it a great plan but the phone is not user friendly.

Everyone I spoke to (to get information and to get my sim cards ordered) prior, during and after I opened the account has been very helpful and nice. I needed to make an adjustment to my account and the person I spoke to was helpful in taking care of the adjustment. So far my account has been flawless.

I heard about PureTalk on the radio, Rush Limbaugh and Sean Hannity. I am retired and on a fixed income and saving money on monthly bills is important to me. I am extremely happy with the service and the price. I had been with Verizon and when that got too expensive I went on a family plan through my son and it still was well over $100 a month for my wife and my phone! We are now paying under $60 for both of us and love it that is over a $70 a month savings or $840 a year savings! We love it, thanks!!!

Since my sign up about 2 weeks ago I have been on with customer service, tech support, for no less than 6 hours to this date no MMS reliability which is essential to my business. If you need absolutely reliable service this is not your service! I had hoped to move from Verizon but I am going back ASAP!

When on the phone with people, I would suddenly not be able to hear them for a couple of seconds and I had lots of people tell me that I was breaking up. I was sitting in one place - not moving around. I live on the top floor of a building that sits literally at the very top of a hill in the middle of the city. I should have a very clear, consistent signal. Very frustrating and disappointing.

Coverage is not as good as Verizon Service area. There are quite a few dead spots in my area. I am not sure if I keep the service. I like the phone I got from your service but the phone's no good if I get no service signal So that I can use it.

Affordable. Easy to make payments. Great connection. Very good customer service. Yes. Awesome. Easy to transition from carrier. Chip arrived early and ahead of time. Easy to follow instructions. Good price. I like food. I use my phone for a long long time.

So glad I changed to PureTalk. Save money and have had great service! I’m glad I switched! I’ll be telling my friends about it. Hopefully they will tell others. It was easy and customer service was helpful when I called.

I thought this was going to be a better experience talking with Customer Service .. but one Friday I was on hold for over 45 min. Only to be directed to text support where it was again a 59 min wait and I just hung up.

I have no data service when I am away from Wifi on my iPhone 11 Pro. With my previous provider of 28 years, and most recently, with this same phone, I had no issues. I have over three hours of phone calls into PureTalk to try and resolve this issue with no change. This is an important part of my service plan. I feel horrible that without a resolution we'll have no choice, but to find another provider. I truly wish this wasn't the case. Part of my issue is to begin a support call. I've been placed on hold for no less than 25 minutes and up to as much as 90 minutes. This just doesn't work for me during the week.

When we first changed over we noted that our battery life was immediately affected. Sending texts would, at times, be delayed. My wife needs to put in her passcode each time to recover voicemails. The initial navigation of the website was not easy.

Price is great, cut my bill in half. I paid for unlimited data and I work outdoors in a rural area usually alone and I depend on data to listen to radio and podcasts. My problem is that after 30gb I get throttled down which isn’t new to me. The difference is after throttled down it is so absurdly slow it is useless. So slow it usually can’t sent an iMessage! So I get stuck in the middle of nowhere with nothing to listen to! I ran a speed test and it was 0.03... That’s three hundredths of a megabit! Why so slow?

Service works great in cities, but very limited in rural areas where WiFi calling ability is crucial. Frustrating when text messages will not download. Please provide WiFi calling ability on Android cell phones. Also fix why text messages will not download.

Even though I’m on the same towers I have noticed that I only have two bars at home where I had four bars when I was with Verizon. This has really affected downloading attachments in emails. Internet searches don’t work properly now. I have no service in several rooms in our home in Burkburnett Tx. Cheap but very poor service.

I’ve used PT for 3 months and have found the reception on my phone equal to Verizon. PT web page is easy to use and understand. While I find the one on one phone service very good, the waiting time for an operator is rather long. Overall I am very satisfied with Pure Talk and just added my wife’s phone to their service.

I completed my phone setup on 2/1/21 and the service became active within 45 minutes. I am very pleased with the service. All my calls go thru immediately, no dropped calls.. I am very happy that I decided to move to PureTalk as it will save this Senior Citizen about $540 per year and couldn't ask for more.

2 days to answer phone. No response to trying on line!! Get faster response times. Normal service is excellent. Support service is lacking. You are a great company. Keep it up. Just work on customer support. Thank you.

The sound when talking is very bad. Half the time the people can not understand what I am saying and do not like having to put in passcode to get voicemail. Do not like having to slide button over to answer. Half the time I have to do it three times to answer. My old phone was a Samsung. Had no problems. This one I do not like.

Sorry I'm just not really happy with the service. I don't like that I can no longer see my voicemail messages as a text. I also don't like how my connection is often substantially slower (or no service). I think your customer service is great. You guys are very kind and I really wanted to give you a shot, just not really happy so far. Just wanted to be honest.

I'm a bit disappointed in how many dead spots you have. I had heard you are on AT&T towers, just thought it would be really good coverage. It works fine in town, but if I get away from a town it's in and out.

I like that I’m saving $85 a month. I had a hard time signing on because of miscommunications. It was hard to reach the reps I needed to talk to. I would call and have to wait a long time to talk to the rep I needed to talk to. We have dropped calls sometimes. We live in West Texas 150 miles southwest of Midland/Odessa. Thank you.

When I first started using Pure Talk I was not aware that voicemail was not in operation for my service and that I had to finish setting up do you have voicemail. This was the only issue I have had thus far.

It takes a minimum of 15 minutes wait time until someone answers the phone. Very frustrating. Still trying to decide if the weird things going on with my phone are because of the service or just coincidence. Didn’t have any of these issues with Verizon.

Signed up with this service, was told my current phone would be fine. After talking to 3-4 tech people, what they told me to do locked my phone down. Had to buy another phone, now can't get Pure talk sim card to work on this one. Decided to just go ahead and buy one of your phones, now being told I have to pay way more than price you have on website, and even then to qualify for that price I have to move up to $45-50.00 plan. I am regretting ever trying to go with Pure Talk. So far one of the worse retail experiences I have ever encountered. My current plan is $50, so not seeing any real big savings. Mark **. Current phone number **.

I have thoroughly enjoyed Pure Talk so far. We switched over from AT&T. Pure talk provides every bit as good of service for a significantly cheaper price. I was recommended Pure Talk by a friend. I haven’t looked back. Thank you for offering such a good service.

It's cheap but here's why, you cannot use your phone outside of your home city! Travel one hour in any direction and you've got yourself an expensive paper weight. No calling, no text, nothing. Literally cannot make or take a call or text. Not even itermittently, no service whatsoever. So call customer service to figure out why and find out another reason this service is so cheap....customer service is lacking at best. They need to reevaluate who they have answering their calls. Unprofessional. Do yourself a favor and abide by the old saying "if it's too good to be true". If you want a cell service that only works in your house, go for it!

Service has been as good or better than our previous provider and costs less. Being on a fixed income, this is a great benefit. Also: It's good to know your company will not give money to anti-American and immoral organizations.

I paid $20 in order to get a number to call my father in Canada. It never worked, I created a ticket, no one ever called on the ticket and I do not believe the $20 was used towards my bill as I was told. Unsatisfactory in my book!

Great price and good service! The customer service is great as well. I heard about Pure Talk on Rush and Sean Hannity. It was easy to sign up. However, I forgot to mention them when I called to sign up.

When calling for help to set up phone I was on hold for several times over 15 minutes each to which I just hung up. I wanted a simple phone and the Nokia one I purchased through you is very complicated and not user friendly. When I changed my data limit I was not told that I would lose money.. Wasn't told when I ran out of data I couldn't pick up things on internet.

We are new customers and have poor to no reception where we live. I was told the ATT towers in my area were adequate, but that is not true. We get "No service" messages and dropped calls almost daily. Do you provide something to boost the signal strength in rural homes like ours? If not, what be done?

We switched because Ting was charging us almost $100 in overages every month, and heard about your service through Ben Shapiro. We've been with PureTalk for about a month now and have had no issues and nothing to complain about, plus the service has been pitch perfect. Assuming the prices and service remain the same, we expect to be customers of PureTalk for long into the future!

Call on 3/27/21. Talk to a lady about my cell service, being slow, she said that l used all my data of 6 gigabytes, l told her I switch from Verizon to Pure Talk because it offer the same promotion as Verizon, for less cost. I used my MapQuest for driving and internet too and never had a problem with Verizon with slow internet, in fact I was given more data from Verizon cause they said I didn’t used all my data of 6 gigabytes in a month, but with Pure Talk l round out half way thru the month, thus losing fast internet speed which is not conducive to my job. Then the lady I’ve spoken to put me on hold, after waiting for a while I was disconnected. Truly an unsatisfied customer. As I sit here writing this letter, I hear Rush Limbaugh on your commercial, which is why I switched from Verizon to Pure Talk. Please help me rectify this matter or I will have to switch back to a Verizon. Sincerely Mr. Robert **

I wanted to support this company and get away from large cell phone companies and what they give their money to. I switched over end of January and my experience has been sad. I have text messages that won't send, text messages I am not receiving from multiple people. For two days this week I could not do any messaging.

I called twice to their customer service line and the first time I was on hold over 20 minutes, the second time over 30 minutes. Maybe that should tell you what to expect when using them. The other issue was the call quality. Screeching was heard during the conversations with those I was calling. It was so bad, they told me to hang up and call them on my Verizon line. Not a fan.

I purchased the unlimited data plan. I live in a rural area with no access to any other internet except satellite which I am not willing to pay for. They are too high dollar for what they provide for service. With a cell phone booster I get enough service for what I need. The service with Pure Talk is just as good as what I was getting with AT&T. I am very happy with that and the price. That being said, I was not happy when my service was cut off at 30 gigs, three weeks into the month. I was left a week with no service. This never happened to me with at&t. If it wasn’t for that I would give a five star review.

We are very happy with Pure Talk. The service is as good as what we had before and the price is way lower! Our coverage is great in our area. I have recommended Pure Talk to all of our family and friends.

I am so pleased that I changed to PureTalk because the price is unbeatable and I still get great reception. I would have given a rating of five stars but I did have one problem of not being able to receive a group text message. We solved the problem by texting on Messenger. I highly recommend PureTalk.

I am very happy and would and have recommended Pure Talk to my friends. Great service, great price, always available. Pure Talk made it easy to acquire a new service, a new phone and a transition from my company phone to my personal phone using the same phone #.

Great service. Reception is great, where ever I am. I have never had a dropped call. Customer service is real people, not recordings. Pure Talk is far better than Verizon. The monthly cost is very price effective. I would recommend Pure Talk to my friends.

The service delivered as advertised! The cost is lower and it is actually better service - especially where I work where it used to be marginal. It was seamless to convert from our previous service (Cricket) to PureTalkUSA. I have recommended the service to several co-workers. Most are tied up with monthly payments with their current service.

Two Gigs of data for 20 dollars a month, you can't get any better value for that cost. You can even get a 6 gig. for additional 10 dollars which is even a great deal. I was spending 50 dollars a month & you can see it is a huge saving.

I am very satisfied with my PureTalk experience. It provides better service than my prior wireless provider at one-half the cost. In particular, it provides twice the data which eliminates my concern of additional charges for excess data use. Great service at a great price.

I gave up trying to get thru to customer service on the phone. I had several questions that I could not get answered online. I tried and tried and tried.. I am very disappointed with this experience. I am a new customer, and I hope you can explain this problem.

Since joining PureTalk I have had the worst phone service. My calls frequently cut in and out and I have dealt with too many dropped calls to count. Text messages take minutes to send even when I have full bars. Looking into other phone services.

Definitely like the affordable plans but the AT&T service unfortunately, is not as good as the plan I switched from on Ting. Never been a huge fan of Sprint service but AT&T makes my old Sprint service look good. Still works but there's some noticeable differences.

So Far So Good!!! I have had not one problem so far. Good Coverage and the bill is excellent. I had an issue at first with getting transferred but it was Sprint that had my phone locked. When I talked to the Pure Talk Expert, she told me the problem and we got hooked up and I'm very happy. Thanks Pure Talk.

We very pleased with the switch to Pure Talk except for the fact that we were unable to receive or make calls in zip code area 61036. We will be traveling across country this summer and hope this doesn't become a major issue.

I have a couple of compliments & complaints. I like the reception I get from the towers for my service. Calling customer service means a hold time of an hour or more. That’s ridiculous. Also the reset date needs to start over at midnight that day. Not in the middle of the day. That’s ridiculous.

Love your ease of setup, inexpensive service. Have already recommended you to a friend... Called once because I forgot my password for voicemail. Your courteous online help had me hearing my voicemail within minutes. Also, happy that your company is run by veterans. I am a veteran of the Vietnam era. Thanks... Jim **

This feedback request was initiated via an email I received. Overall, I'm mostly happy with PureTalk primarily due to pricing compared to AT&T who I was with and a family of 6. However, there are a few disappointments with issues I never had with AT&T.

After I used a small amount of data (and my wife having used none) I went to the website to check how much data we had left. According to the website neither one of us had any data left. When I called customer service, I was told that we both had substantial data remaining--but that there was no way that we could check to see how much data we had remaining.

When I signed up for the service I was told I would have Wi-Fi calling. After I was signed up I found out that was not true. My cellular service at my home is very bad. That is why I needed the Wi-Fi calling. I feel like your representation of the service you provide was not honest. Speaking with your customer service representatives they were not at all helpful with any of my issues. If it were not for the cheap price I would have already dropped you. I guess the old adage you get what you pay for is true when it comes to Pure Talk.

We have been having problems with some of our phones. The phones are all new and ours. We have contacted service but have not heard back. To be fair that was on Friday and this is Sunday so we will see tomorrow.

I give PureTalk 5 stars. I have not had any problems since I switched and am saving a lot of money! Should have switched a long time ago. So don’t put it off. Switch and save ASAP. I couldn’t be happier and have had them for two months now.

Changed from Verizon to Pure Talk a couple of months ago. I couldn't be more pleased. My phone bill for the two of us dropped from $82.00 per month to only $32.50. I get the same great reception as before. There is absolutely no discernible difference in the service. I would and actually have recommended PureTalk to several of my friends.

It’s pretty clear to me from my experiences with your customer service reps who you are putting first...good luck with that approach... "The customer is always wrong” is clearly your M.O....ridiculous.

Pure Talk has affordable plans and my wife and I really like the company and simplicity of it. Unfortunately, we have problems with receiving text messages, either delayed or not at all. Seems to be a problem with MMS and there is no pattern to explain it. It’s great for affordability but not as reliable as we expected.

We were recently in Jamestown TN and had no phone service the entire time (about a week). We had data (internet) but no phone service. Called tech support from a landline phone and they were not able to resolve the issue. Very frustrating experience. Could it be an issue with the AT&T cell tower?

When I need ANY assistance it takes FOREVER to get a rep on the phone. I will not recommended nor tolerate this lack of service for long. There should at the very minimum be a feature where the customer could get a call back instead of remaining on hold for unreasonable times. Makes me mad thinking about your lack concern for me.