PureTalk Reviews

The phone part of the service was fine. Getting all of my texts WITH pictures was not good. If it doesn't bother you to struggle with getting pictures and texts, you should be all right. But if you cannot live with that, go elsewhere. We experienced this on more than one phone. It didn't make me happy to move my service because it was a REAL HASSLE switching back. Took me THREE hours to get it done and some of that was Pure Talk's fault.

Love the savings and coverage. Such an ease to have a cell plan that is affordable and comparable to other cellular companies... excellent coverage and account access online. I wish I knew of this company earlier and I highly recommend the cell carrier to everyone.

It has been a little difficult getting my military ID. However, I am sure it will fall into place. I thought the help I received from the CSR was excellent and I had no problem starting the phone. I enjoy Pure Talk and have joined the team because of my belief in Veterans and a sound business model that supports conservative values.

Little slow at times but quite happy, the cost is great compared to Verizon. I was happy with customer support and will have to go back to them regarding downloads in text messages. Early days just got my second bill.

Cust service is great! However the average time to get to an agent is 20-35 min. Horrible. An agent told me that there aren't enough agents to call the volume of calls especially on the weekends. Also sometimes apps won't load, so I have to close them then redownload due to lack of internet connection.

The only problem I have with your service is the slow response time when I have a question and it is not on the web site. Customer service makes you hold 15 to 30 minutes. Tech support was also 10 to 15 minutes. Please send new customers the steps you have to go through when they receive the sim card to set up the avn area of the phone so it will work sooner. I have ask for emails to be sent with this information but they never come through.

After getting some adjustments on my phone so I could access my data, I have been pleased with my service, and very happy about my bill being greatly reduced with Pure Talk. My cell service is not quite as good, but acceptable with my savings. Thank you!!

Overall happy! However had to call 3 times already. We have a unlimited plan (that’s really not unlimited) because my husband’s phone was turned off at 5,000 limit. All 3 times as I was told something different. Pure Talk needs to be transparent that unlimited is really not unlimited. My husband is a truck driver and both times he has had to get someone to call me to tell me his phone was off. Not cool.

Coverage is spotty in many areas of East Baton Rouge Parish. When I'm in the grocery store, when I'm 5 miles across town or out riding my bicycle in town. The cost of service is good, but service isn't very good.

I subscribed to PureTalk back on March 31st. It is now, Tuesday, April 6th and I have yet to receive the SIM Cards that I was expecting either last Friday or Saturday. Not a Happy Camper. Need I say more!!!!

Wonderful. We like the rates. When having to call we get kind service. We love the fact that when we use our work phone I’m in the country we still have good service. There were times when we did not or was not able to use the phone with other companies. So, Pure Talk has been a blessing.

When I initially set up service with Puretalk I made it very clear that I needed mobile hotspot and was assured over and over that it was part of the plan. I need it for work and now I'm behind two days because I cannot get it to work. I have been on the phone 4 different times in the last two days with wait times 15 min to 30 min at a time. After giving my information to the rep, two of the calls were simply rerouted back to the wait loop. The other two reps were more helpful, but I have done everything possible to set up the mobile hotspot and nothing is working. One said she had mobile hotspot added. Then this morning another rep said she was going to add it. Are they not doing their job?

The switchover from Verizon to PureTalk was easy and worked well. The quality of service is just as good if not better, and the price is a no-brainer. We went from about $100 per month for two phones to $36 per month and have the same amount of data. The only reason I rated the change as a 4 instead of a 5 was the wait time for customer service phone call. Verizon has you beat there. Once on the phone, however, the person that helped was knowledgeable and professional. Thanks.

I have been very pleased with PureTalk from talking to the sales representative right on down to getting my phone number moved over to a new service. My experience so far on the road has also been excellent reception and good service. I would highly recommend PureTalk!

PT service is just fine.... every bit as good as my former Verizon account... only 4 stars because your online account login process is completely abysmal.... I have NEVER ONCE been able to successfully log into my account online... It's an endless repetitive cycle of 'change password' and 'click on all images' with a bus/car/crosswalk, etc.... over and over... never progressing beyond that cycle... leaving only the option of waiting on hold for live customer service with no prompts advising anticipated wait times, or advising as to my position in line ("you are #5 in line", etc)...

I'm very pleased overall with the switch from Verizon. The only note I have at this point is, texts can at certain times of the day get backlogged or not come through in a timely manner... Which, honestly is minor. Your coverage is fantastic and your price is an absolute gamechanger. Thanks for everything!

Wonderful buy! Great service! Our Samsung phones were free...and they seem to work great as well! We have had lots of issues with other carriers at our home with poor service :(but Pure talk has worked great!) Thank so much! Would certainly recommend to friends and family!

I considered giving PureTalk just two stars because we have had the service for about two months and during the past 10-12 days we have had phone and text service but no internet outside of our house. I called Customer Service four times and was on hold for those four calls a total of over three hours. I had to eventually hang up because of other things to be done. Yesterday, I tried the internet while walking our dog and was connected. Why did this happen? Why is it so difficult to connect to Customer Service? We are close to changing providers. Thank you.

I have security systems that text alerts to my phone, and sometimes these take several minutes for the SMS message to be received. This is an extremely long time if the incident were the result of a break in, giving the intruder more time than they deserve. Our Verizon SMS messages took literally a second or two to arrive. Please investigate as to why there is a delay with SMS messages. Thank you.

I am very satisfied with my new phone and the service. I'm saving about $40.00 per month in charges; this is a huge help since I'm 83 and on a fixed income. It took me a long time to make the decision to change, but now I can thank PureTalk for all the savings!

Did not lose anything but the high bills of Verizon. Glad to switch. Easy hookup with professional who helped me with the setup. Your commercials convinced me to change, so thanks for advertising on Rush Limbaugh. Glad that Veterans are running your program.

I just switched to Puretalk. And I’m so happy with your customer service. I was so nervous to change over because of all the hassle it is but your people made it so simple. I’ve been paying way too much for my phone service for way too long. I wish everyone had customer service people like you.

My service doesnt seem to be as good as w Verizon, and I hated them. Are my calls going thru on 3g lines?? How does 3g or 4g or 5g networks work? What lines does Pure Talk use? At&t? I like the price but I guess you get what you pay for...I just wish service reliability was better.

I have worked with several mobile phone providers. For the most part they were rather decent. I took a chance with Pure Talk in terms of the service for the cost. I couldn't be more pleased. Your service and phone reception is great. When I needed assistance during the initial set up, I called and was connected to a more than competent representative who walked me through the steps needed to connect to the internet. I do recommend this company to others and they are surprised by my testimonial. I speak favorably about Pure Talk. I cannot say whether they were swayed by my personal thoughts nor sought you out as a company. At this time, all I could say is keep up the good work.

We are getting so much more for our money, lots of data at half the price. And we our money is paying for our phone service, NOT for giving our money to organizations that we do not want to finance.

We have been very satisfied with our service, in addition to saving $65.00 per month! We recommend PureTalk at every opportunity. Having to sign in to get voicemail is a little inconvenient, but savings and service more than make up for the effort.

I am unable to set up and tried the info on the e mail, phone call 20min on hold, no answer. I need live conversation with real person. Also my credit card has been closed and new card issued. I want to pay with online banking monthly and not credit card.

My wife and I have been very pleased with the function and service we have received from our PureTalk phones. We have had no dropped calls or other untoward events. I highly recommend PureTalk to all of our friends and family members.

Switched from AT&T and I see no difference in quality of service. Price is great for the exact same thing I was paying 3X the cost for with AT&T. I have told my parents they need to switch to PureTalk.

I'm unable to send pictures or video to 1 or more friends. The voice to announce a text/phone # is too fast to hear. Text for a group will not send. Explain what I need to do to rectify the problems. Thank you.

I have purchase 4 phones returning 3. I have called numerous times to try to understand why Pure Talk SIM cards will not work in LG phones Stylo 5 and 6. Then I decided to take my wife sim card which is on my Pure Talk plan and put it in my new phone and of course it rings which was the big problem. Everything went to voicemail. Couldn't get it to ring first. I need a new SIM card as fast as possible! She stayed with her Stylo 3 and I'm sending you this message on my old Stylo 3 which I need to move up from! Somebody please call or email **. By the way service is fine just like Cricket and AT&T.

I called to see why pictures were not being sent and after being on hold for almost 30 minutes (which has been my experience so far) I was informed that it was due to data usage. I asked the service representative if such a long hold was normal and she did indicate it was.

I called on Saturday the 3rd. I waited 30 mins on the phone so I hung up. Will try again on Monday the 5th. Phone not charging properly. I need to charge it constantly and it keeps saying check connection.

Reception/coverage is bad. 20 gb of data, entirely unusable. Can't text over wifi. Cannot send/open attachments in text. Even 3rd party apps do not work to text over wifi. Customer service is a sad joke... hours on hold, no answer. Paying half as much for 1/8 the service is not value.

I am mostly happy with the service but find it difficult to understand how to use my Nokia phone. I called PureTalk several times and they said contact Nokia. Finally, I visited an AT&T store. I still have issues and am trying to resolve them online I like the fact that it a great plan but the phone is not user friendly.

Everyone I spoke to (to get information and to get my sim cards ordered) prior, during and after I opened the account has been very helpful and nice. I needed to make an adjustment to my account and the person I spoke to was helpful in taking care of the adjustment. So far my account has been flawless.

I heard about PureTalk on the radio, Rush Limbaugh and Sean Hannity. I am retired and on a fixed income and saving money on monthly bills is important to me. I am extremely happy with the service and the price. I had been with Verizon and when that got too expensive I went on a family plan through my son and it still was well over $100 a month for my wife and my phone! We are now paying under $60 for both of us and love it that is over a $70 a month savings or $840 a year savings! We love it, thanks!!!

Since my sign up about 2 weeks ago I have been on with customer service, tech support, for no less than 6 hours to this date no MMS reliability which is essential to my business. If you need absolutely reliable service this is not your service! I had hoped to move from Verizon but I am going back ASAP!

When on the phone with people, I would suddenly not be able to hear them for a couple of seconds and I had lots of people tell me that I was breaking up. I was sitting in one place - not moving around. I live on the top floor of a building that sits literally at the very top of a hill in the middle of the city. I should have a very clear, consistent signal. Very frustrating and disappointing.

Coverage is not as good as Verizon Service area. There are quite a few dead spots in my area. I am not sure if I keep the service. I like the phone I got from your service but the phone's no good if I get no service signal So that I can use it.

Affordable. Easy to make payments. Great connection. Very good customer service. Yes. Awesome. Easy to transition from carrier. Chip arrived early and ahead of time. Easy to follow instructions. Good price. I like food. I use my phone for a long long time.

So glad I changed to PureTalk. Save money and have had great service! I’m glad I switched! I’ll be telling my friends about it. Hopefully they will tell others. It was easy and customer service was helpful when I called.

I thought this was going to be a better experience talking with Customer Service .. but one Friday I was on hold for over 45 min. Only to be directed to text support where it was again a 59 min wait and I just hung up.

I have no data service when I am away from Wifi on my iPhone 11 Pro. With my previous provider of 28 years, and most recently, with this same phone, I had no issues. I have over three hours of phone calls into PureTalk to try and resolve this issue with no change. This is an important part of my service plan. I feel horrible that without a resolution we'll have no choice, but to find another provider. I truly wish this wasn't the case. Part of my issue is to begin a support call. I've been placed on hold for no less than 25 minutes and up to as much as 90 minutes. This just doesn't work for me during the week.

When we first changed over we noted that our battery life was immediately affected. Sending texts would, at times, be delayed. My wife needs to put in her passcode each time to recover voicemails. The initial navigation of the website was not easy.

Price is great, cut my bill in half. I paid for unlimited data and I work outdoors in a rural area usually alone and I depend on data to listen to radio and podcasts. My problem is that after 30gb I get throttled down which isn’t new to me. The difference is after throttled down it is so absurdly slow it is useless. So slow it usually can’t sent an iMessage! So I get stuck in the middle of nowhere with nothing to listen to! I ran a speed test and it was 0.03... That’s three hundredths of a megabit! Why so slow?

Service works great in cities, but very limited in rural areas where WiFi calling ability is crucial. Frustrating when text messages will not download. Please provide WiFi calling ability on Android cell phones. Also fix why text messages will not download.

Even though I’m on the same towers I have noticed that I only have two bars at home where I had four bars when I was with Verizon. This has really affected downloading attachments in emails. Internet searches don’t work properly now. I have no service in several rooms in our home in Burkburnett Tx. Cheap but very poor service.

I’ve used PT for 3 months and have found the reception on my phone equal to Verizon. PT web page is easy to use and understand. While I find the one on one phone service very good, the waiting time for an operator is rather long. Overall I am very satisfied with Pure Talk and just added my wife’s phone to their service.

I completed my phone setup on 2/1/21 and the service became active within 45 minutes. I am very pleased with the service. All my calls go thru immediately, no dropped calls.. I am very happy that I decided to move to PureTalk as it will save this Senior Citizen about $540 per year and couldn't ask for more.

2 days to answer phone. No response to trying on line!! Get faster response times. Normal service is excellent. Support service is lacking. You are a great company. Keep it up. Just work on customer support. Thank you.

The sound when talking is very bad. Half the time the people can not understand what I am saying and do not like having to put in passcode to get voicemail. Do not like having to slide button over to answer. Half the time I have to do it three times to answer. My old phone was a Samsung. Had no problems. This one I do not like.

Sorry I'm just not really happy with the service. I don't like that I can no longer see my voicemail messages as a text. I also don't like how my connection is often substantially slower (or no service). I think your customer service is great. You guys are very kind and I really wanted to give you a shot, just not really happy so far. Just wanted to be honest.

I'm a bit disappointed in how many dead spots you have. I had heard you are on AT&T towers, just thought it would be really good coverage. It works fine in town, but if I get away from a town it's in and out.

I like that I’m saving $85 a month. I had a hard time signing on because of miscommunications. It was hard to reach the reps I needed to talk to. I would call and have to wait a long time to talk to the rep I needed to talk to. We have dropped calls sometimes. We live in West Texas 150 miles southwest of Midland/Odessa. Thank you.

When I first started using Pure Talk I was not aware that voicemail was not in operation for my service and that I had to finish setting up do you have voicemail. This was the only issue I have had thus far.

It takes a minimum of 15 minutes wait time until someone answers the phone. Very frustrating. Still trying to decide if the weird things going on with my phone are because of the service or just coincidence. Didn’t have any of these issues with Verizon.

Signed up with this service, was told my current phone would be fine. After talking to 3-4 tech people, what they told me to do locked my phone down. Had to buy another phone, now can't get Pure talk sim card to work on this one. Decided to just go ahead and buy one of your phones, now being told I have to pay way more than price you have on website, and even then to qualify for that price I have to move up to $45-50.00 plan. I am regretting ever trying to go with Pure Talk. So far one of the worse retail experiences I have ever encountered. My current plan is $50, so not seeing any real big savings. Mark **. Current phone number **.

I have thoroughly enjoyed Pure Talk so far. We switched over from AT&T. Pure talk provides every bit as good of service for a significantly cheaper price. I was recommended Pure Talk by a friend. I haven’t looked back. Thank you for offering such a good service.

It's cheap but here's why, you cannot use your phone outside of your home city! Travel one hour in any direction and you've got yourself an expensive paper weight. No calling, no text, nothing. Literally cannot make or take a call or text. Not even itermittently, no service whatsoever. So call customer service to figure out why and find out another reason this service is so cheap....customer service is lacking at best. They need to reevaluate who they have answering their calls. Unprofessional. Do yourself a favor and abide by the old saying "if it's too good to be true". If you want a cell service that only works in your house, go for it!

Service has been as good or better than our previous provider and costs less. Being on a fixed income, this is a great benefit. Also: It's good to know your company will not give money to anti-American and immoral organizations.

I paid $20 in order to get a number to call my father in Canada. It never worked, I created a ticket, no one ever called on the ticket and I do not believe the $20 was used towards my bill as I was told. Unsatisfactory in my book!

Great price and good service! The customer service is great as well. I heard about Pure Talk on Rush and Sean Hannity. It was easy to sign up. However, I forgot to mention them when I called to sign up.

When calling for help to set up phone I was on hold for several times over 15 minutes each to which I just hung up. I wanted a simple phone and the Nokia one I purchased through you is very complicated and not user friendly. When I changed my data limit I was not told that I would lose money.. Wasn't told when I ran out of data I couldn't pick up things on internet.

We are new customers and have poor to no reception where we live. I was told the ATT towers in my area were adequate, but that is not true. We get "No service" messages and dropped calls almost daily. Do you provide something to boost the signal strength in rural homes like ours? If not, what be done?

We switched because Ting was charging us almost $100 in overages every month, and heard about your service through Ben Shapiro. We've been with PureTalk for about a month now and have had no issues and nothing to complain about, plus the service has been pitch perfect. Assuming the prices and service remain the same, we expect to be customers of PureTalk for long into the future!

Call on 3/27/21. Talk to a lady about my cell service, being slow, she said that l used all my data of 6 gigabytes, l told her I switch from Verizon to Pure Talk because it offer the same promotion as Verizon, for less cost. I used my MapQuest for driving and internet too and never had a problem with Verizon with slow internet, in fact I was given more data from Verizon cause they said I didn’t used all my data of 6 gigabytes in a month, but with Pure Talk l round out half way thru the month, thus losing fast internet speed which is not conducive to my job. Then the lady I’ve spoken to put me on hold, after waiting for a while I was disconnected. Truly an unsatisfied customer. As I sit here writing this letter, I hear Rush Limbaugh on your commercial, which is why I switched from Verizon to Pure Talk. Please help me rectify this matter or I will have to switch back to a Verizon. Sincerely Mr. Robert **

I wanted to support this company and get away from large cell phone companies and what they give their money to. I switched over end of January and my experience has been sad. I have text messages that won't send, text messages I am not receiving from multiple people. For two days this week I could not do any messaging.

I called twice to their customer service line and the first time I was on hold over 20 minutes, the second time over 30 minutes. Maybe that should tell you what to expect when using them. The other issue was the call quality. Screeching was heard during the conversations with those I was calling. It was so bad, they told me to hang up and call them on my Verizon line. Not a fan.

I purchased the unlimited data plan. I live in a rural area with no access to any other internet except satellite which I am not willing to pay for. They are too high dollar for what they provide for service. With a cell phone booster I get enough service for what I need. The service with Pure Talk is just as good as what I was getting with AT&T. I am very happy with that and the price. That being said, I was not happy when my service was cut off at 30 gigs, three weeks into the month. I was left a week with no service. This never happened to me with at&t. If it wasn’t for that I would give a five star review.

We are very happy with Pure Talk. The service is as good as what we had before and the price is way lower! Our coverage is great in our area. I have recommended Pure Talk to all of our family and friends.

I am so pleased that I changed to PureTalk because the price is unbeatable and I still get great reception. I would have given a rating of five stars but I did have one problem of not being able to receive a group text message. We solved the problem by texting on Messenger. I highly recommend PureTalk.

I am very happy and would and have recommended Pure Talk to my friends. Great service, great price, always available. Pure Talk made it easy to acquire a new service, a new phone and a transition from my company phone to my personal phone using the same phone #.

Great service. Reception is great, where ever I am. I have never had a dropped call. Customer service is real people, not recordings. Pure Talk is far better than Verizon. The monthly cost is very price effective. I would recommend Pure Talk to my friends.

The service delivered as advertised! The cost is lower and it is actually better service - especially where I work where it used to be marginal. It was seamless to convert from our previous service (Cricket) to PureTalkUSA. I have recommended the service to several co-workers. Most are tied up with monthly payments with their current service.

Two Gigs of data for 20 dollars a month, you can't get any better value for that cost. You can even get a 6 gig. for additional 10 dollars which is even a great deal. I was spending 50 dollars a month & you can see it is a huge saving.

I am very satisfied with my PureTalk experience. It provides better service than my prior wireless provider at one-half the cost. In particular, it provides twice the data which eliminates my concern of additional charges for excess data use. Great service at a great price.

I gave up trying to get thru to customer service on the phone. I had several questions that I could not get answered online. I tried and tried and tried.. I am very disappointed with this experience. I am a new customer, and I hope you can explain this problem.

Since joining PureTalk I have had the worst phone service. My calls frequently cut in and out and I have dealt with too many dropped calls to count. Text messages take minutes to send even when I have full bars. Looking into other phone services.

Definitely like the affordable plans but the AT&T service unfortunately, is not as good as the plan I switched from on Ting. Never been a huge fan of Sprint service but AT&T makes my old Sprint service look good. Still works but there's some noticeable differences.

So Far So Good!!! I have had not one problem so far. Good Coverage and the bill is excellent. I had an issue at first with getting transferred but it was Sprint that had my phone locked. When I talked to the Pure Talk Expert, she told me the problem and we got hooked up and I'm very happy. Thanks Pure Talk.

We very pleased with the switch to Pure Talk except for the fact that we were unable to receive or make calls in zip code area 61036. We will be traveling across country this summer and hope this doesn't become a major issue.

I have a couple of compliments & complaints. I like the reception I get from the towers for my service. Calling customer service means a hold time of an hour or more. That’s ridiculous. Also the reset date needs to start over at midnight that day. Not in the middle of the day. That’s ridiculous.

Love your ease of setup, inexpensive service. Have already recommended you to a friend... Called once because I forgot my password for voicemail. Your courteous online help had me hearing my voicemail within minutes. Also, happy that your company is run by veterans. I am a veteran of the Vietnam era. Thanks... Jim **

This feedback request was initiated via an email I received. Overall, I'm mostly happy with PureTalk primarily due to pricing compared to AT&T who I was with and a family of 6. However, there are a few disappointments with issues I never had with AT&T.

After I used a small amount of data (and my wife having used none) I went to the website to check how much data we had left. According to the website neither one of us had any data left. When I called customer service, I was told that we both had substantial data remaining--but that there was no way that we could check to see how much data we had remaining.

When I signed up for the service I was told I would have Wi-Fi calling. After I was signed up I found out that was not true. My cellular service at my home is very bad. That is why I needed the Wi-Fi calling. I feel like your representation of the service you provide was not honest. Speaking with your customer service representatives they were not at all helpful with any of my issues. If it were not for the cheap price I would have already dropped you. I guess the old adage you get what you pay for is true when it comes to Pure Talk.

We have been having problems with some of our phones. The phones are all new and ours. We have contacted service but have not heard back. To be fair that was on Friday and this is Sunday so we will see tomorrow.

I give PureTalk 5 stars. I have not had any problems since I switched and am saving a lot of money! Should have switched a long time ago. So don’t put it off. Switch and save ASAP. I couldn’t be happier and have had them for two months now.

Changed from Verizon to Pure Talk a couple of months ago. I couldn't be more pleased. My phone bill for the two of us dropped from $82.00 per month to only $32.50. I get the same great reception as before. There is absolutely no discernible difference in the service. I would and actually have recommended PureTalk to several of my friends.

It’s pretty clear to me from my experiences with your customer service reps who you are putting first...good luck with that approach... "The customer is always wrong” is clearly your M.O....ridiculous.

Pure Talk has affordable plans and my wife and I really like the company and simplicity of it. Unfortunately, we have problems with receiving text messages, either delayed or not at all. Seems to be a problem with MMS and there is no pattern to explain it. It’s great for affordability but not as reliable as we expected.

We were recently in Jamestown TN and had no phone service the entire time (about a week). We had data (internet) but no phone service. Called tech support from a landline phone and they were not able to resolve the issue. Very frustrating experience. Could it be an issue with the AT&T cell tower?

When I need ANY assistance it takes FOREVER to get a rep on the phone. I will not recommended nor tolerate this lack of service for long. There should at the very minimum be a feature where the customer could get a call back instead of remaining on hold for unreasonable times. Makes me mad thinking about your lack concern for me.

I moved over to Pure Talk a couple of months ago from Verizon. I’m on a fixed income and I needed to cut my expenses. As long as I’m at home and on WiFi, I can use any website I want. When I’m in my car or out shopping, I can’t open any websites. They all say that I’m not connected to the internet. I never had that problem with Verizon, so I’m not sure what to do about it. I shop with coupons a lot and I can’t even pull up my store coupons, which annoys me greatly. I’m considering going back to Verizon.

We have joined Pure Talk a couple of months ago. Since then, we have had many issues with the phone. PRO: We have better cell service than with Verizon. CON: I have had to reset the phones several times. PRO: Your team has been very helpful. CON: I don't want to reset the phones.

Transferred my service from Verizon to PTUSA after seeing the PT advertisement for a no contract lower service fee. However, once the transfer was complete I learned that there is a termination fee. In addition, once the service is started there is little, if any, support service should you have a question. The upside is that I did still save about $20 a month after Verizon countered with a lower monthly fee.

My wife and I both are Very satisfied at our new service. The network is very reliable and we loooove the great savings. I truly wish we’d switched over a lot sooner after wasting our money at AT&T and their politics.

Your service reliability, rates and usability are the best I have encountered. Particularly helpful is your 6Gs of memory, as I often access my phone when away from home and like to stay current on news and music when going about town. Thanks to Pure Talk USA's, I've switched from ** and I am not looking back! P

I have terrible service. I spoke with a tech and she said I would need a booster. I need my phone to have reception everywhere I work (as a delivery person) and there are several places where I have no service at all. Even at home I don't receive texts. It's too bad because the customer service was good and the price was great.

I cannot get my voicemail working right. Before, I had Verizon, which lined up my voicemails for me to see. I didn't need any password. Now, with Puretalk, I need a password, which I cannot remember. Even if I could, it would just play voicemails, not let me see which one I wanted to listen to. When I tried to find out how to fix it, the web site was zero use. When I tried to get customer service, I got a joke!!! It basically said, "Solve it yourself." WTF??? When I tried to call, on a Monday evening around 7.30 p.m., it said it was closed, after office hours. This was *after* it said that it would be open until 11 p.m.! I tried again, and it let me stay on hold for over an hour, until I gave up in disgust. I am investigating changing to a different service. I am 100% disappointed in the service! I can not afford to miss voicemails, to be not able to review them easily. And I for sure can't afford a carrier who has no customer service at all, just runarounds.

Thanks to Ben Shapiro I am now connected to a reliable phone company and happier than ever! PureTalk isn't woke and won't cram down agendas that they feel they need to to protect their business because they know freedom of speech triumphs people's soft feelings. Thank you for the wonderful service and you will get my money till the day I die! Thanks Ben! THANKS PURETALK!!

We have 2 T-Mobile phones and one PureTalk that we use as our home phone line. The PureTalk line is the only one that consistently has great phone reception and data access. If someone calls us on our T-Mobile phone while we are at home it will always drop the call, if it rings at all in the first place. I took a long hike on our farm, down a steep hollow and the PureTalk phone always had reception. Nice to know you can always call 911 and reach someone for help if you're injured while out working or playing at home.

Switching from AT&T could not have been easier. I was with them from day one of Cincular thru their acquisition. My family sees no difference in service and I am paying far less than before. Overall my only regret is not doing this sooner!

Very happy with our new service. We have noticed the difference between Verizon and your service is your service is slower. But with the cost savings we find it worthwhile. Phone service is equal quality. Only slowdown is loading info.

I am very pleased with Pure Talk and would recommend to my friends. There are never dropped calls and clear hearing on other end with who you talk with. My Husband is now going to switch over when his other plan expires,.

Company offers a Fair price with discounts for Veterans. Less expensive than Verizon with comparable coverage and reliable service. Support to veterans. Ease of on boarding. Company is in line with my personal values. I am a Happy customer! Thanks to Pure Talk.

Your phone and text service is great. The value is outstanding. A few technical issues setting my phone up for texting videos and responding to group texting, but got through it with help from your tech staff. All good now.

When I made the change I was very happy. You folks care about the customer. The only thing I lost was the text and messages. I am looking for an app. I like. Message+ will cost me and you dont support that.

I could not believe how slow it was, I canceled my service after 2 days and did not have a smooth transition back to the original provider. I in fact lost one of my numbers. Unfortunately it was not a good experience.

Not pleased with the Telephone Service. We're on automatic pay. Had Telephone Service 20 days then it was cut off. Can't always get incoming calls. Can't always dial out, either. I wished we never switched Telephone carrier. Not satisfied Pure Talk/No talk.

The reception is very bad. Only in town is it ok but just a little out on a major highway it goes to zero. 35 dollars seems nice but without service it's a waste, the paid advertising sounds promising just not for me.

Every time I call the wait time on hold is super long. I have been on hold for 30-45 minutes or longer. Once a get to customer service they are helpful but the hold time is unsatisfactory. I feel like I could hear the hold music in my sleep.

After almost 2 months with no data and 5 hours on the phone with the very nice ladies at PT, no results. Got a geek friend of mine who does not know Samsung and fixed it in 20 minutes. Not trained enough.

The service and price is amazing! My calls come in and are clear as a bell. I love the amount of data I have without paying through the nose! You guys are great; keep up the good work. I have recommended you to everyone I talk to!

My family of four switched to Pure Talk because we heard good things. Unfortunately, our experience was terrible. Three out of four phones stopped receiving or sending texts most of the time. Sometimes it would work, but most often they said they were sent, but other people never got them and vice versa. I tried talking to customer service multiple times, but there were no help. I kept getting disconnected and they never called back. Recently I was on hold for over an hour just to have someone finally answer and then put me on hold again for so long that they call just went back to the starting menu. Needless to say, I am getting as far away from the service as possible. It just stinks because we wasted two months of pay with terrible service.

You need to provide more assistance or better instructions when customers switch to your service. 2 of 3 phones I switched couldn't receive or make calls until I searched Youtube for Puretalk issues and learned how to fix it. Also, my phone doesn't have service in my office where the same phone with Verizon service got 2-3 bars.

I made the switch two months ago, smooth and easy. Phone service has been very good, and it’s much more economical than the big carriers - much better value. However, there is one glaring issue that makes me consider leaving PureTalk: the lack of support for Apple Watch. I would love to use my Apple Watch in a cellular capacity like the big carriers and even some of the smaller carriers, but can’t with PureTalk. Why not? What is the hold up? It’s a big inconvenience for customers like me, which undoubtedly there are many. PureTalk needs to get on board with Apple Watch. Make this happen!

Everything is perfect with the exception of wifi calling. My house has steel siding and roof, so I do not get a signal inside, so I need wifi calling which I had with ATT. Puretalk said wifi calling works, but it don't. It is not enabled, so I have been unable to make phone calls. I will be switching back to ATT reluctantly, but I need to make phone calls at home. If Puretalk ever enables wifi calling let me know and I will be back. Thanks, Dana **

Your service is as good as Verizon. However, I do not like that I cannot access my voicemail by reading through a caller list, but have to call in, wait and listen for the prompts. Is it possible to access VM through the caller list? Also, I get a several texts saying PTUSA is being renewed each month; can I decrease the # of these?

Very smooth transition from another provider, no issues with service, price competitive, and seamless on the billing transition as well. Would readily recommend to others, including family and friends. Coverage has not been an issue so far, though I haven't traveled much yet.

I live in a rural area and my reception is considerably less reliable vs Verizon. Living with it now. It needs to get better. I was on verizon for the last 10 years with really good reception from Hiawatha Ks up into Nebraska and down to I-70 to the south. Going west it was good at least to 81 Hiway. Pretty dicey now.

Transferred from VW with poor service and so so reception and $50 a month. PT reduced my bill and I have really good reception in this area. Customer service tf’ed my # and facilitated set up with NO issues. Very professional and helpful to this day if I have a problem. I STRONGLY RECOMMEND THE SWITCH TO A CO THAT VALUES CUSTOMER SERVICE AND VALUES ISSUE RESOLUTION.

Great service with agents and good price especially by being able to choose different GB levels for 3 different phones. Also pretty simple transition from AT&T with the flexible time frames for each phone coming on board with Pure Talk.

Before calling first thing this morning to increase the likelihood of connection, I called no less than 5 times yesterday afternoon. 3 of those times I was disconnected by the system and/or transferred to the "survey" portion that is supposed to follow actual service. I tried email with no response, then tried using the private message feature on FB. I kept being told it would be just "one moment" and I would be contacted by a representative. NO ONE EVER CALLED. Then I tried to call again but ran out of time before closing time. I wasted about 2 hours of my life trying to just reach a representative.

Called for tech help for a problem. Waited on hold for 35 minutes to finally talk to someone who could not help me. Put on hold again waiting for the tech department but hung up after waiting another 10 minutes. Your service is not very good.

Over just 37 days of service, I was billed $172.92 due to my short term changes that I made to my plan to get more "data". This was due to the February 2021 Texas Freeze-Black out when my wifi was not available. This seems to be an unreasonable charge for 37 days of service and my reasonable use of data. I request a partial refund adjustment.

I am completely satisfied with Pure Talk! I have the unlimited plan, I can call anytime I want and get help from people that understand their job and my problem and they find quick resolutions. I can use my hotspot on my phone to watch a movie on my TV or get on the internet with my laptop. Their plan is awesome and so is every person I have worked with there!

I switched because of Rush Limbaugh's recommendation, and that you use the same cell towers as Verizon and the others. I had Verizon. Perhaps you do use the same towers, but your service DEFINITELY is not as good in the neighborhood where I live. I had excellent service with Verizon. I have sketchy service with Pure Talk - and I don't care! I would rather pay $20 per month for sketchy service than pay $45 for Verizon. And I do recommend your service to others, letting them know it will not be 100% like their current carrier, but that it is definitely worth it to switch.

I was on hold three times to reach the correct person which took approximately 3 hours. It was very frustrating. Because of the low monthly fee for Pure Talk, I choose to wait for help. Once I got connected to the right person, she helped me resolve the problem.

I'm very happy with my new service with Pure Talk and highly recommend to all my friends and anyone looking for a new mobile phone carrier. Customer service is great and the staff are very friendly and helpful with any questions or help with setting up your phone. That is if you need any help they're there to assist.

I do not understand why you cannot draft my account early each month. I get my SS check on the 3rd and I have everything come out on the 5th. That way everything is covered. This is not a difficult concept.

I have been with AT&T for over 24 years. I have attempted to work with them on numerous occasions. I contacted PureTalk & received better service, better pricing, & better connectivity. We went in to pay off a phone to transfer it over to Pure Talk from AT&T, they had no interest in working with us on contracts, pricing, or customer satisfaction.

It took the employees at least three weeks to have my number working correctly. Then they said that I can get $5 off to enroll in automatic payment, then they did not give me $5 discount. It also took too long of the wait for customer service. The people are not competent to handle problems and issues.

So far I am delighted with PureTalk's service to my area. I have no difficulties beyond those of my previous carrier, ATT. I am glad I made the switch to PureTalk. The transition was easy and good experience.

Many calls do not connect or are dropped. Pictures and any kind of multimedia does not send, and can not be received. Multi-person group messages can not be sent or received. Text messages and phone messages are sometimes received days later. Had an emergency and the calls never went through. Poor service. Let me be more specific - terrible service. Called several times. Nothing was fixed as described. Payment date keeps changing. I understand you get what you pay for, but the advertising was completely inaccurate for the plan I was signed up for. The only positive is the price. I have to use wifi all the time though, so not sure what I'm paying for, as I have zero bars at home.

Outstanding assistance every time I needed assistance. Everyone I talked to was extremely courteous and professional. Some of my problems could have been handled if you had a trouble guide with listed solutions for each model of phone. Or email them to me like one technician did. Extremely helpful.

I had difficulty initially getting connected and then again with understanding directions for voicemail. Also, hold time was a great frustration. A lovely, patient associate by the name, Celine, walked me through the voicemail dilemma problem I was having in a very clear articulate manner and I wanted her to be recognized as doing a good service for a senior citizen. Thank you Celine.

Consider having voice mail numbers (callers) appear in voicemail listing on iPhone like AT&T does. Transcribing voice mail would even be better. This is the only thing I find lacking in otherwise is an excellent service. Keep it up.

Pure Talk made it a breeze to transfer my service for a reasonable price. I actually have bars on my service. Live in a dead zone. I would recommend Pure Talk for any one cell line. No one gives you a deal for one phone line. I'm am truly satisfied with my service.

Customer service number inoperable. 611 took 15 min. Transfer to tech after short conversation another 15 min. Tech said she couldn't fix. Same a second time same day. Following day after on hold 45 min I was put back at the beginning. Wish I read customer comments before I signed up.. Will be in touch with the radio talk show hosts I PREVIOUSLY TRUSTED. YOUR CLAIMS ARE DISHONEST.

I love the savings over my previous provider and I cannot find any difference in service. With just two phones I am saving $100.00 every month. I very highly recommend PureTalk USA.. Their customer service is very helpful and always available. They even have some great phone deals.

Moved to Pure Talk from AT&T and very pleased with the the operation and coverage with Pure Talk. Their service staff was very helpful in providing the solution and the aid I needed with Text reception and sending. The problem was solved very quickly and professionally. Once that was fixed there have been no other problems. All of that and at a great price, saving about $100 per month.

Poor service, very slow in moving thru icons, battery service very poor. Since switching over haven't been able to get into my emails. How can we resolve these issues. Please give me a call at your earliest convenience. Thank you. Nilda **

The card that I used to create my PureTalk account was compromised and canceled. I got a text saying that the payment was rejected. Attempted to login online - had to re-set my password but the system wouldn't take it. 3 attempts. Didn't work. Got a text from PureTalk saying dial 611. So I called that. But it was outside of office hours. Eventually decided to make a payment on line instead of upgrading my card because your process was so frustrating.

I am happy with your product and the clearly defined tiers of service available to the customer. I recommend this product to my peers. PureTalk is GREAT! The SIM card portability is essential to reduce the risk of losing valuable data.

First off, your wait times for reaching an agent are awful. I had called 3 times about this issue, got through the first time in 23 minutes. Your commercials claim all US support. That is fine, but maybe you should hire more. The first person who tried to help me was pleasant and said I would get an email about the issue and that it would take about a day to resolve. Never got an email. Still not resolved. The first call was on 3/13. The second time I tried calling was 3/17. Waited 20 minutes, gave up. The third time was yesterday. The first rep answered after about 25 minutes. She could not help me and put me on hold for tech support. That hold wait was another 25 minutes or so.

The price and service of PureTalk, having phone and internet, for $20.64, is a great deal. In fact, after hearing on EIB just now about it, I posted a pro-PureTalk post on Facebook. Yeah, I had to space the letters in order that the post wouldn't be booted. Thanks, Paul.

Customer service has always been pleasant and easy to work with. My issues have been taken care of with great speed and courtesy every time. The value received for the pricing is amazing! I recently switched from AT&T to support a Christian-based company.

I have tried to use safari with “Maps” for address or directions, it will not open in the middle of town with 5 bars signal for talk. I have tried it several times since in different locations and get nothing!

I don't know whether it is Pure Talk or my Samsung phone. But I am having problems with my memory operating a full capacity most of the time which keeps me from downloading or reading texts which are longer than a sentence. I have deleted most of the apps on my phone to try and solve the problem, have added an SD card with 128 gig capacity to store my photos, but that has not solved the problem. My sim card is 16 gigs. When I go into the memory to see what is taking up all the space, the phone shows the memory is only 2 gigs, that that the system and apps take up 1.1 gigs, that 211 MB is reserved, and only 637 MB is available. The storage on the card is shown as16 gigs with 7.1 gigs consumed by apps but no indication of what is consuming the the remaining 8.9 gigs, only that there is 0 available space. I did not experience this problem when I was with AT&T and don't know how to solve it. Can you help?

Pure Talk is a great phone company, low price same service. It was easy to switch to pure talk just called, got new sim cards, gave pure talk agent old account number and then gave pure talk a credit card number for payment. Plus I got three free years of AMAC by just mentioning their name.

Service is great. Uses ATT towers. If any problems Pure Talk customer services helps to resolve any issues if any. Definitely worth the savings! I went from$120 a month to $40. A friend referred me so this month it was $20. No joke!

I'm very disappointed with Pure Talk. Upon signing up with pure talk the representative told me that they had very good service in my area. That was my only concern and in the past month calls are dropping and going on my apps is impossible. It's like they are constantly buffering. Then when I called yesterday I was kept on hold for one hour and nine minutes. The representative blamed my poor service on the fact that I had used all of my gigs but this started almost a month ago. This is the last month I'll be with pure talk if they can't fix this problem. But I will be talking with someone from pure talk next week if I'm not called back.

Service spotty. Cannot depend on it. Often texts do not go through, 3 hours later whole conversations show up. Painfully slow too often, can’t load web pages, even mail displays no connection. Unfortunately I need reliable service so back on the hunt.

I am not getting good service at my home. I do live in the mountains and service is spotty, but this is worse than when I was with another carrier. I am receiving texts a day later than when they were sent and have trouble having texts go out unless I try several times or move to a certain area in the house.

Periods of no signal While sitting in one location. Delayed in texting incoming and outgoing. Something up 1 hour or more. Low signal strength In metro area such as Lincoln NE. Phone doesn’t ring when call coming in probably due to fluctuate in signal strength.

This new service is vastly superior to Verizon where I resided for ten years. Monthly charges are highly competitive and service is BETTER than Verizon. I recommend without equivocation! Wait times could be improved but otherwise I'm delighted with the change!

I had a really hard time getting my phone set up. Customer service was never able to help me, in spite of 4 attempts. My daughter ended up googling the solution. However, sometimes data doesn't work, and sometimes voicemail doesn't show up for many, many hours. I use this phone for my business and can't afford to not be able to use data or rely on vm. The other phones in our family are working fine, and we are so happy with the price. If only my phone would work reliably, we would be very happy.

I often have to repeatedly dial the same phone number because I'm being told it is "Not in network," but after 3 or 4 or 5 tries, it then suddenly goes thru. I can't send texts with more than one or two mimes for some reason; OR send any kind of picture with my text messages at all, or, once again, they are declared "Unsendable."

I so far so good, so you offer senior discounts? Just curious. In the very beginning I had an issue getting something situated but it was fine and I spoke to many different customer service reps and sent me to technology dept. And was on hold Too long. Only thing I wish is you guys had a store local stores to go into if I had a problem with my phone and I had some questions about things. Other than that I would have rated you five star.