PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 8, 2021
I have trouble getting good reception, some places I only get 1-2 bars out of 4. I have trouble pulling up saved items on Facebook even with wifi. I thought the reception was off of AT&T towers so have been disappointed with reception.
Greetings, Colleen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 8, 2021
We are very happy with Pure Talk. I hope an app is in the works. I have had no issues and am very pleased. The savings are appreciated. The tech help was very nice and helped walk me through adding my husband's phone as it was difficult. We would recommend this service to anyone.
Hello, Sheri! We are happy to hear that you are enjoying your Pure Talk service! Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
Good service. Helpful techs. Same coverage. More people should escape the high cost of cell phone plans by switching to Puretalkusa.com. I'm recommending it to all my friends and family. Maybe you'll get into low cost internet access. Wish you offered this years ago but good things still happen in this day and age.
Hi there, Ken! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
I was worried that the wait for a customer service representative would take a while but we got someone in less than a minute. The customer service representative was very nice and helps us quickly in a good way. We are new to Pure Talk and we are so happy with the way we are treated.
Hi there, Charles! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
Very happy with service in town. Went out of town and it was very sketchy. We are going out of state soon and I will give you a better report then. We will be in New Mexico, Texas, Oklahoma and Missouri.
Hi there, Judith! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 8, 2021
Overall happy but service is not exactly the same as when we had service with AT&T, unfortunately the difference is within the places we are the most-home and work. Ever since we switched we are not able to access our voicemails as usual. 2 lines on the same plan with the same phone also now have to access their voicemail 2 different ways that we had to figure out on our own and we get no notification we have voicemails ever since switching to Puretalk. Small issues that are just a little inconvenient.
Greetings, Nicole! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to each device on your account so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
I have had Pure Talk now for 2 months with no difference from my previous server at less than half the price. I am very satisfied and recommend it to friends whenever it comes up. Thank you for the service you provide.
Greetings, Bob! We are thrilled to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
I am very pleased with Pure Talk. Customer service was fantastic before, during the time we are with this service. We are pleased with our monthly service bill. Very reasonable. No issues with connection of phone calls. Coming from a military family we were glad that Reginald was in the military. This also what led us to enroll with Pure Talk. Thanks for the great service and very good customer service...Thanks. Gary Pennsylvania
Hi, Gary! It's our pleasure! We are happy to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 7, 2021
We love the savings after we switched and we are glad to no longer be with a corporation that tries so hard to be ‘woke’ like AT&T. We have three lines and we all agree that some text messages take longer to send than they used to and call quality at times is not as consistent and reliable as it once was. Yet so far we are content to have cell service that is slightly inferior (maybe a 5% - 10% decrease overall) because Pure Talk is easy to use, it was easy to switch, and it is very easy to manage the account. They are straightforward and very transparent and I recommend them.
Hi, Jerry! We are pleased to hear that you are enjoying your Pure Talk service. If you are ever in need of assistance our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Original Review: May 7, 2021
Easy to get up and running, Same call quality and availability. Customer service handled issues easily and during call, minimum wait times. Only issue is voice mail is a bit old school, but cost savings is worth it! We recommend it to our friends!
Hi there, Bill! We are pleased to hear that you are enjoying your Pure Talk service! Regarding your voicemail, our Technical Support department has added the visual voicemail feature to both devices on your account. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 7, 2021
I have lost connection on my iPad a few times when I am away from home. (Not using WiFi) Just finished a call with Andrew who had to send a signal to my SIM card to get it working again. I was wanting to switch both my phone over to Pure Talk but I can not have this happening.
Greetings, Jerry! We regret to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 7, 2021
I'm in New Hampshire and I can't make phone calls from my location. I can text. I can check my email and get on the net or watch a video but I can't make phone calls from here. Any suggestions? With Metro PCS although the signal was weaker than yours I was able to make calls. I am purchasing a new phone. I hope that helps.
Greetings, Dan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 7, 2021
Great customer service. Folks were very friendly. Able to complete much of this switch online. From start to finish took just a couple of hours. Quick shipment of SIM card. Service was and has been uninterrupted. Looking forward to a long relationship. Price saves us $10 per month. Thank you very much.
Hi, Sharon! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 7, 2021
When we leave the house with our New iPad and are not on WiFi the iPad is all but useless. Pulling up Yahoo can take minutes if it comes up at all. There’s no reason for such delays? I’m not watching videos or going anything that would draw so much that the iPad would be this slow.
Hi there, Vince! We regret to hear that you are experiencing issues with accessing data on your iPad. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset the network settings yourself. A Technical Support agent will be reaching out to you shortly for further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/17/2021
Greetings, Vince! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 7, 2021
Doesn’t allow me to call Canada from the U.S. and did not disclose. Would love to cancel but would have to buy the stupid phone you sent. You folks deceive people and that’s just wrong. So very unhappy.
Greetings, Bruce! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that we do offer International Calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback!
Reviewed May 7, 2021
I called your company because all of my data on my line was used in approximately 24 days. When I was AT&T I never used more than 3 GB in a full month. Your company refused to try to fix the problem saying I'm just using more data; this is incorrect. I was hung up on four times and was shuffled from person to person and with no resolve. I spent four hours on the phone with Pure Talk and still no resolve. I am cancelling PT.
Greetings, Michael! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 7, 2021
Since I have an older phone, a lot of the things that automatically move over when I switched companies did not work, things like text and photos. Your tech service was great and patient in helping me resolve the issues. The only downside was wait time.
Hi there, Alison! We are pleased to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 7, 2021
We are fairly happy with PureTalk but still there are a lot of times I won’t get a text message until several hours after it was sent to me. I can’t tell I have a voicemail until I call my voicemail number. When I had a different carrier I was always flagged that there was one to listen to. The prices are great but service is not 100%.
Greetings, Gina! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 6, 2021
Pure Talk is been great for me. I love it. The phone works great. The network seems to be really good and I have a good clear signal most everywhere I go. What a great switch should I did a long time ago.
Hi there, Eric! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying your service. Thank you for your feedback. It is greatly appreciated!
Reviewed May 6, 2021
We love that the service is cheaper but have found that the service can be very patchy and not nearly as good as it was with Verizon. We have considered switching back many times because of the poor reliability. We hope that you will be able to improve it soon.
Greetings, Jenna! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 6, 2021
I was in Benton City, Wa the 3rd full week of Apr, 2021. Had none or one bar, but could not text or call out. This is the first place I have found so far. I could get limited emails. My partner could get service on Verizon.
Hi, Craig! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 6, 2021
I love saving money with Pure Talk. It took a few customer service calls to get everything set up, mostly because I am not tech savvy, but now that everything is working it is great! I am so glad to be away from the big company and the big bills.
Greetings, Carolyn! We are thrilled to hear about the experience you have had with Pure Talk thus far and that you are saving money on your monthly service bill. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! Happy savings!
Reviewed May 6, 2021
I am very happy with my service. It is exactly the same as my previous, high priced legacy carrier. I especially like that they don’t own a cable news service that hates me! I felt that my previous carrier did not value me as a customer. Your customer service made switching 3 iPhones over to Pure Talk easy.
Hi, Michelle! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer, we highly value your opinion!
Reviewed May 6, 2021
Very happy with my service. Customer service reps are extremely helpful & pleasant. Have recommended Pure Talk to my friends & family. Enjoying my monthly savings since switching my service to Pure Talk. Thank You to the Patriot channel on Sirius XM for doing such a fantastic job of advertising for Pure Talk.
Greetings, Renee! We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. Happy savings!
Reviewed May 6, 2021
I could not send or receive any kind of images. After an hour on the phone with tech support we finally could send but not receive....still can't...had the phone over a month...think I will go back to T-Mobile. Otherwise it works just fine...
Hi there, Brent! We regret to hear that you are still experiencing issues with receiving MMS messages. A Technical Support agent will be reaching out to you shortly regarding this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 5/20/2021
Greetings, Brent! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 5, 2021
It was great. I have no complains. I'm quite happy with Pure Talk. Also have some Family members that will be changing to Pure Talk!!! Your customer service was excellent. They were very helpful and got our issues taken care of. Very happy with your service. Thank you!!!!
Greetings, Chryl! We are pleased to hear that you are enjoying your Pure Talk service! Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
I switched at the beginning of the huge snow/weather shutdown, and my sim card got stalled at FedEx, Olive Branch, for almost 2 weeks, which was very unpleasant. Other than that, easy to switch sims, and service has been excellent, at least as good was was ATT, which had had for a long time as it was the one which worked best where I live. Also great to have such good service at more than 50% of the cost of ATT, even more when you consider all the taxes, later added.
Hi, Ruth! Please accept our apologies for the shipping delay you encountered. We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed May 5, 2021
I do not have the names of all but I do have Michelle's (**) every one particularly Michelle (she is a great asset to the company) have been fantastic - very courteous, pleasant and have answered any question/concern I have had since opening up my account - very appreciated. I'd get into how much money I've saved, but not enough characters left. :)
Greetings, Glenn! We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated! Happy savings!
Reviewed May 5, 2021
Thank you for great service at a grassy price that beats the snot out of anybody else. I will recommend to my parents and my friends. I was at AT&T and their service was not nearly as good and I will recommend to everyone else I can.
Hi there, Jason! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
I am satisfied with the monthly rate I am paying, as compared to what I was paying with AT&T. However, I had no idea that I wouldn't be able to use my phone as a mobile hot-spot with PureTalk. I don't use it that way often, but perhaps once or twice per month I travel on business and need this function. I am now trying to decide how to fill this hole.
Greetings, William! We are happy to hear that you are enjoying the price of your Pure Talk service. The hotspot feature is only guaranteed to work on iPhone models 6S and above. Please accept our apologies for any inconvenience you have experienced thus far. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 5, 2021
Connections for searches take a long time. Text msgs with photo attachments take FOREVER to be sent, and sometimes aren't sent. When we receive text msgs from others, one phone may receive the msg up to 10 min. before the other (yes, group text to the two of us). Sometimes one of us doesn't receive the msg at all until the phone is powered down and restarted. Not thrilled with the way voice mail is set up like old answering machine.
Greetings, Nancy! We regret to hear that you are experiencing issues with sending and receiving MMS messages. The network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset the network settings yourself. An agent will also be reaching out to you shortly.
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/17/2021
Greetings, Nancy! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 5, 2021
Technician was very patient and helpful walking me through the process of a brand new phone. They also emailed instructions in case I ever forget how to do the setup. I am a women of few words so please accept the explanation.
Hi there, R! Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
I was never informed, that I know of, that I may not have a hotspot that worked with my phone. Since we travel, I told your company that I was in need of one!! So, I called to possible change to two iPhones. I was informed that I would not receive the discounts on 2 new phones. I will be looking around for a new cell service that WILL give me those discounts!!
Greetings, Sandra! We regret to hear about the experience you have had with Pure Talk thus far. The hotspot feature is only guaranteed to work on iPhone models 6S and above. Regarding the iPhone discount, this promotion is only eligible for new customers that are porting in a new phone number, and on the $45/ 55 dollar plan. Please accept our apologies for any inconvenience you have encountered thus far. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 5, 2021
I lost my voicemail when I switch to your company and my iPhone won’t let me establish it. Need Pure Talk to contact me with technical help to help. I called 2 times and after long holding times I hung up.
Hi, Wayne! Please accept our apologies for the wait time you experienced as we are working diligently to rectify this issue. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 5, 2021
We used to be with Cricket before switching phone companies. We have been so happy with our decision to switch to Pure Talk. Your customer service was courteous and helpful in getting our account set up. Since setup over three months ago, we haven't had any issues. Thanks again and don't change a thing!
Hi, Mark! It's our pleasure! We are happy to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
We needed an additional line from a carrier other than our current one, so that we always have coverage! Pure Talk fit the bill at a great price! We will keep this line so that when we travel we always have service for my husband who works remotely.
Greetings, Cindy! We are pleased to hear that you are enjoying your Pure Talk service as well as the low price we provide. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
The price for the different plans are very competitive and affordable. Coverage is okay but not outstanding. It has the same coverage as AT&T does here. Unfortunately, that means losing some coverage where I work at. I have learned to deal with the loss of coverage due to great price!
Greetings, Aaron! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 4, 2021
I am so happy I made the switch, I love Puretalk service and of course the price! Only problem I do have is people with caller id don’t know it is still me... I highly recommend it to everyone I talk to.
Hello, Diana! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Regarding your Caller ID, once switching to Pure Talk, your Caller ID shows as 'Wireless Caller'. If you have any further questions or concerns feel free to contact our Customer Service department as they are always eager to assist you. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
I am really enjoying Pure Talk. Mainly because it is not as expensive as the others yet has just as good, if not better service. I had been a Verizon customer for many years, but when I heard about Pure Talk and checked into their prices, it made me want to change right away.
Hi, Lori! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
Was super excited about switching to save money but once successful we have poor service where with Verizon we had no issues. Constant dropped calls, poor connection, late text messages. We are in rural Oregon but not very hilly country nor heavy vegetation and minimal tree coverage so service should be better than it is. Not sure we will stay with this carrier unless service improves in the next few months.
Greetings, Jessica! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 4, 2021
We get excellent service for much less than what it would cost with the major carriers while using their networks. We highly recommend Pure Talk. Excellent service at a low cost. We have had this service for several weeks now and are well pleased.
Greetings, James! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
I didn't think switching over to Pure Talk would be so easy and painless. We have been overjoyed with the switch we made. The rep made it very easy and we have noticed zero difference in the service from the former company we switched from. Thanks Pure Talk we have recommended it to several of our friends and family.
Hi, John! We are thrilled to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
Within about 10 minutes after receiving the phone order through Pure Talk the phone started malfunctioning. I called in. They suggested that I take it to Best Buy with the possibility of it being charged to be fixed. I even asked two representative from Pure Talk to repeat herself. She said yes there is a possibility I could be charged to get a phone fixed that I just received and activated 10 minutes earlier. The phone has gotten much worse since then. It's definitely a software issue. "You know what? I'm thinking about it." That's what the representative from pure talk told me. She says, "That sounds like a virus." That just pissed me off even more.
Greetings, Blyden! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience you have encountered thus far. An agent will be reaching out to you shortly regarding this matter.
Edited: 5/10/2021
Greetings, Blyden! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 4, 2021
A few times we have not been able to complete our calls, usually close to buildings. Cost is affordable, sign up and transfer of service good. Overall service is working ok. Need to access after a longer time of service.
Greetings, Wendy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 4, 2021
Both of us are unhappy about the phone mail system. 1) the system is difficult to use - we do not see how many messages we have or how many are saved (the system will tell but not show us the information).
Greetings, Jim! Please accept our apologies for any inconvenience you have encountered regarding your voicemail. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
The service is ok but I have very limited service here in Illinois when I visit my parents. It’s very rural and service is rather sketchy. I have no bars or one bar in many areas and dropped calls. Would like to see stronger service in rural Midwestern part of Illinois.
Greetings, Sherry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 4, 2021
We recently switched from AT&T hoping the service would be similar. Unfortunately we have problems listening to podcast and everything is very slow! Retrieving voicemails has also been a hassle. I miss the days of not having to call a number to hear voicemails, being able to listen to all my podcasts when I am not on wifi, phone calls not failing for unknown reasons and speedy internet searches.
Greetings, Rachel! Please accept our apologies for any inconvenience you have encountered with your Pure Talk service. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. If you are unable to access your data, the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset the network settings yourself. An agent will also be reaching out to provide further assistance.
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/13/2021
Greetings, Rachel! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 4, 2021
The bill was exactly what I was sold and I'm happy that I was able to pull a little more away from the 'woke' corporations I've been paying every month previously. Sold those Amazon Alexa things last month and stopped using Amazon; ordered directly from the companies or from Walmart instead.
Greetings, Steven! We are pleased to hear that you are enjoying your Pure Talk service thus far. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
Still have not been given $10 credit I was promised for giving name of person that referred me, and the person that referred me wasn't given the credit either. Not very good business practice! Nothing else the matter with the service.
Hi there, Becky! In order for the referral credit to be added, the phone number of the person who referred you would need to be given at the initial start of your order. Once this has been done, you both must be a Pure Talk customer for 2 months with your account in good standing. We will be sending you a private message regarding this matter. Thank you for your feedback!
Reviewed May 3, 2021
Not pleased with the voicemail service. Needs improving. It is really hard to retrieve voicemail messages and they are not identified at all. Our last phone service provider made it much easier to retrieve and save voicemail messages. We have actually talked about changing our phone service.
Greetings, Cardell! Please accept our apologies for any inconvenience you have encountered regarding your voicemail. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
Switching phone companies was the best thing we did. Your prices are better, you can keep the phone you have, great service, 3 plans to choose from. Any issues, you just connect with customer service. Month to month plans, no contacts. Enjoy the price and plans.
Hi there, Michelle! We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
I have been very pleased with the change after being a loyal AT&T customer for over 20 years. Transition was well handled and easy with the exception on my voicemail. I was not expecting the voicemail on my Apple phone to not work the way it did before. As I understand it, Pure Talk does not support the visual format that the others do so you no longer can see voicemail messages like I did with AT&T. I’d like to see you all address that issue.
Greetings, George! We are pleased to hear that you are enjoying your Pure Talk service thus far. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
Service did not work in my area and when I tried to leave that’s when the company really started pissing me off. I never did get my phone number from you that I OWNED for 20 ** years. All I can do now is slam this company on social media and talk radio when I can. You're very ** welcome.
Greetings, Derrick! We regret to hear about the experience you have had with Pure Talk. Please accept our apologies for any inconvenience you have encountered and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
We are happy with the price. It is less than half the price of our old service. We have not had any interruptions in coverage, even in remote places. The initial setup and transfer of service went smoothly. We had a couple of technical issues, but your service department helped us resolved them quickly.
Hi, Debbie! We are delighted to hear about the experience you have had with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed May 3, 2021
I am very happy with my experience with PureTalk. The signal has been available every time that I have used the phone. The monthly rate is less expensive than previous carrier. The new phone is great! Thanks for the AMAC membership subscription.
Greetings, Jon! We are delighted to hear about the experience you have had with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. Happy savings!
Original Review: May 3, 2021
The vast majority of time when I've called you, the wait time is very lengthy! Sometimes 30 minutes +. Now if I call and you don't answer within 15 minutes I hang up and try again later. Once I do get someone 95% of my requests have been taken care of. The overall usage of Pure Talk has been very good. Hopefully, you won't start increasing prices as that's what drew me to your company! Thanks to Rush **!
Hi there, Ken! Please accept our apologies for the wait time you have encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
Was previously with Verizon. Had good signal. Changing to Pure Talk reduced coverage to an intermittent one bar. Had to get a signal enhancer to get adequate service in one room of home. I suspect that my service comes from a AT&T cell tower which is very poor in my area.
Greetings, Allen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
I was led to believe, that in having to give up me Verizon MIFI (mobile hotspot) device, I could use my phone's Mobile Hotspot. Come to find out, Puretalk USA does not support Mobile Hotspot on my particular model phone. I am very disappointed, because, I lost a very important tool.
Greetings, Terry! We regret to hear about your experience with Pure Talk thus far. The hotspot feature is only guaranteed to work with iPhone models 6S and above. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
The switch over was terrible. We had SO many problems: dropped calls, emails not sending, etc. We called several times for customer support and were on hold for 45 minutes. Problems were never resolved. Switch again to a different carrier. Pure Talk was not good at all.
Greetings, Teddy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out shortly regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
I have not been able to Google a thing! Nothing! Since I changed to Pure Talk. Have attempted to reach customer service and it has been totally impossible. I know now why your service is so cheap. It also appears that if there is no WiFi available it is more often than not, impossible to send messages. My son and daughter-in-law are planning to buy me a phone and add me to their Xfinity account. I can hardly wait!!!!
Greetings, Robert! We regret to hear that you are experiencing issues with accessing your data and are more than happy to assist you. An agent will be reaching out shortly regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
I get better coverage than before. Very impressive. I love my Samsung S21. I'll get my wife on Puretalk soon and anyone else with ears to hear. This is a great company. I'm not being throttled on speed and there is only one small area I don't get service well but this is a lot better than Verizon ever was.
Greetings, Robert! We are pleased to hear that you are enjoying your Pure Talk service. If you ever have any questions or concerns, our Customer Service department is always eager to help. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
Today's technology offers more than what the consumer needs, And at times it is hard to comprehend all the features this technology offers in one lifetime. PureTalk USA may not be as huge as its competitors, however, they offer Quality of Service to a neglected segment of the population, the Simple Consumer.
Hi there, Rolando! We are happy to hear that you are enjoying your Pure Talk service. If you ever have any questions or concerns, our Customer Service department is always eager to help. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
My switch to PureTalk was easy and flawless. I never lost service during the switch and my experience with PureTalk ever since has been great. Great service for an unbelievable price. I highly recommend switching to PureTalk. You have nothing to lose except your high priced service.
Greetings, Kathy! We are thrilled to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
I waited a good while on hold but the service I received was good. Generally, the waiting times for customer service are too long. Some agents are friendly and some just "dialing it in". But all things considered I am very happy with Pure talk. I loved how easy it was to activate my granddaughter's new phone and how fast I received it from FedEx.
Hi there, Matthew! We are happy to hear that making the switch was a breeze as it should be! Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed May 3, 2021
Would recommend to anyone! It is so nice to be free of AT&T and their insane (CNN) political wing. Very easy to switch phone over with changed SIM card. No noticeable change in service quality. No trouble with voicemail. A real bargain for the price.
Hi there, Edward! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
We received the sim cards in a timely manner and were able to install after some issues porting our numbers from the previous carrier. After a few days we discovered that we weren't able to access the internet, so I placed a call to tech support and was given settings to enter for the APN. This did allow us to connect to the internet. Then I noticed that I could no longer send MMS messages, so I placed another call to find out how to remedy that. The solution was to reset all of the settings, WIFI, APN, everything and reboot to start new. It was all a pain in the butt, but we seem to be working ok now. Tech support was very friendly and helpful, I just wish that all of this had been addressed when we first switched over, since I'm sure those are common issues. There is no documentation on your site to cover those issues or to even try to detect what the problem is.
Greetings, Helene! We regret to hear about the issues you initially experienced with your service, but are glad to hear that everything is working smoothly now. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
We had to buy a new phone with a sim card and set up our voice mail box. The attendant helped me do that. I also verified my address as we closed our P. O. Box. All my contacts with Pure Talk have been informative and helpful.
Greetings, Carol! We are pleased to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
I signed up for unlimited data. Data is slow to come up. Texts are being dropped. Long time to pull up anything that requires wireless network. Long time to send and receive messages, if I receive them at all.
Greetings, Samantha! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures resulting in slower data speeds. Once you run out of your allotted amount of high-speed data, the speed does throttle down to 128 kbps. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
It took forever for our daughter to help get phone working better. I can now receive group text and pictures but I can't respond to a group text. I can't send pictures either. My husband still can't receive group text or pictures. Can't send either as well. Frustrating.
Hi there, Valerie! We regret to hear that you are experiencing issues with sending MMS messages and are more than happy to assist you. An agent will be reaching out shortly regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 5/7/2021
Greetings, Valerie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 2, 2021
I'm mostly happy with Pure Talk, but my husband works in places that there's no service & has to drive several miles into town to get service. We had it there with Verizon. We just learned that it uses AT&T towers. I was under the impression that it used Verizon, which we've had for many, many years. He's threatening to go back to Verizon because it's so inconvenient for him. Is there any chance that things will change, as AT&T just isn't good in this area?
Greetings, Janice! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. We do utilize AT&T towers. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Updated review: May 8, 2021
I am very impressed with your quick response to fixing slow and interrupting problems with my ability to watch live streaming and other items I needed to view. Thank you, I am pleased with Pure Talk and will definitely recommend Pure Talk to others!
Original Review: May 2, 2021
Cuts out and very slow while I am watching live stream and any story. I get these annoying circles that cut in on what I am watching, constantly happening. Phone use and receiving calls are okay! Please correct the problem.
Greetings, Elinor! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures resulting in slower data speeds. Once you run out of your allotted amount of high-speed data, the speed does throttle down to 128 kbps. You may upgrade your service package at any time if you are in need of additional high-speed data.
Reviewed May 2, 2021
I'm not one to carry a phone around with me, but when I need one, I need one. I've been very happy with my new PureTalk phone. I got the rose-colored one, and it's really pretty. I'm still figuring out some of the functions, but I'll get it. I'm quite pleased with this phone, and very glad it was available.
Hi there, Lois! We are pleased to hear that you are enjoying your Pure Talk service along with your new device. If you are ever in need of assistance our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
We've had Pure Talk for a couple months now and are very happy with the coverage and monthly price. We were previously AT&T customers for 12 years so we had ample time to compare coverage which is identical and very important in our rural area. We would highly recommend Pure Talk.
Hi, Daryl! We are delighted to hear about your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
Just as good as AT&T. Saving about 50 dollars a month. Love PureTalk. Would recommend The switch. Great service. Data service is just as AT&T. Easy to setup and use. Customer Service is good and helpful. Will recommend to a friend.
Hi there, Sheila! We are thrilled to hear that you are saving 50 dollars a month on your monthly service bill by making the switch to Pure Talk. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
I have tried to place a call and have received the message that service was not available in my area. I have been in the boundaries of a major metropolitan area. With my previous provider I always had service in this city area. After a second or third attempt I received service. I have also had several texts that I sent not received by the person I needed to contact. Later in the day they received my text but it was too late for them to participate in the activity that they were invited to because the activity was ended before they received the text. This is concerning.
Greetings, MarGene! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
I think the customer service has been above and beyond. The quality of my calls are excellent and I have service everywhere I go, I really like the part where I can use messenger and talk to customer service and get prompt answers with excellent professionalism.
Hi there, Randy! We are pleased to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
This has been the absolute worst cellular experience in my 50 years. I am telling everyone I know to avoid PureTalk at all costs and writing to the advertising department of the company I heard about Pure Talk through to stop supporting this terrible service.
Greetings, Ellen! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience that you have encountered. Thank you for your feedback as it always helped us to improve the Pure Talk experience. If you are in need of assistance, our Customer Service department is always eager to help.
Reviewed May 2, 2021
When making a call, it sometimes two or three tries to get the call to go through. I will punch the number in or tap the number from recent calls or from my contact list. Then tap on the green circle to call, and nothing happens....dead air, no ring, nothing. I hang up and call again and usually it will go through that time.
Greetings, Terry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
Since I switched to Puretalk, I love that the cost is cheaper especially because I don’t utilize my phone as much as some people, but realized that the signal for the use of my data is weaker, slower and sometimes just freezes.
Hi there, Mason! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
I have called in several times that I have terrible connection to the AT&T towers. I get less than half the phone calls that try to reach me and I often either wait for 15+ seconds for a connection or the call just drops dead. If there were an emergency I doubt I'd be able to reach my daughter 4 miles away. I will most probably be canceling on Monday.
Greetings, Lynda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 1, 2021
I use landline service at home and only use my cell phone when I am away from the house. For years I had an inexpensive plan from T-Mobile with no data. I had spotty service at home and nearby. (I'm live in a valley surrounded by mountains.) I decided to try Pure Talk through AMAC because I could get a low-use inexpensive plan WITH data.
The service is better than I expected. I get strong cell phone signals and the data plan has encouraged me to use data often as I no longer have to connect to WiFi to go on the internet. Pure Talk service is all that the advertisements and endorsers claimed. I have recommended it to others and have encouraged several to ditch their more expensive plans for Pure Talk.
Greetings, Henry! We are thrilled to hear about your experience with Pure Talk thus far and that your service has improved by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 1, 2021
Switched from Verizon and saved $37 a month. I had to call customer service for assistance to set up my phone. After setting up the phone for Pure Talk, I have not noticed any difference in service from the higher priced Verizon.
Greetings, Kenneth! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 37 dollars a month on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 1, 2021
Service has been sub-par. I have absolutely no internet access on my phone whatsoever. I often get text messages late, or doubles of messages. I'm considering returning to T Mobile. I'm in the job market and have to have reliable service.
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your data access, the network settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the network settings yourself. An agent will also be reaching out to further assist you. Thank you for your feedback!
Tap Settings > General > Reset > Reset Network Settings
Reviewed April 30, 2021
Data speed is horrible, Had Sprint for 4 years, went over 20gb 1 time. Now I go over with Pure Talk every month and do the same things I did before, just coached to iPhone 12. Only difference! I can’t reach customer service in a reasonable time.
Greetings, Chris! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you have encountered as we are working diligently to rectify this issue. Regarding data usage, once you reach our allotted amount of high-speed data the speed does throttle down to 128 kbps. You may review your data usage by logging into your account portal online at www.puretalkusa.com. Our Unlimited Talk, Text and Data plan caps out at 30 GB of high-speed data. If you have a plan below this, you may upgrade your service package at any time. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 30, 2021
When I signed up I was told that Pure Talk uses the AT&T network. Well, that's not working here. I was with AT&T before I went with Pure Talk, so I know the coverage is not as good. That's why you got four stars.
Greetings, Patricia! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 30, 2021
Been a return customer since around 2014. Love the price and service. The range is broad so I will have service when I'm camping up in Modoc County Pines area. Great customer support. Getting my line was easy and convenient. I recommend this company to people all the time. No contract
Hello, Paulette! We are glad to hear about your experience with Pure Talk over the years. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 30, 2021
Great pricing, decent reception. I am considering switching back to Verizon because I do not receive voicemail notifications. No issues with Verizon, as soon as I switched I lost notifications for voicemail which has already lost business for me. I love the pricing, just don’t like not getting notifications for voicemail.
Greetings, Joseph! We are pleased to hear about your experience with Pure Talk thus far. Our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. If you have any further questions or concerns, our Customer Service department will be happy to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 30, 2021
I cannot get or make a call inside my home. I have to do out to the deck or driveway in order to talk. Text seems to work fine since I installed a new wi fi system. I cannot receive or send a call from my business outside of my home closer to the center of town. I call CS and wait for 45-60-minutes. Gave up calling CS. I had AT&T for years, and a lot of the time they sucked, but they never sucked this bad. Hannity, Rush (show) etc should all be ashamed for recommending. I will not listen to ANY of their recommendations going forward. I actually plan to call and get on their show live and let them know what going on. So disappointed. Yeah, I save a few bucks but got ** service. NOPE. Would not recommend PURE TALK to anyone.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 30, 2021
I had Verizon and was paying $70 a month. With Pure Talk, my bill is $20 a month. The service I get on my phone is just the same as what I had. I certainly would recommend Pure Talk and their representative was very helpful and answered all my questions when purchasing their service.
Hi, Joan! We are thrilled to hear that you are saving 50 dollars a month on your monthly service bill by making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 30, 2021
I have not seen one iota of difference from my very large and very expensive carrier. The transition to Pure Talk was seamless thanks to clear instructions. I have sung the praises of PureTalk to all my friends, many of whom are planning to switch when their contracts are "up"... So happy I heard about PureTalk when listening to Rush Limbaugh on the radio.
Hi there, Laurel! We are delighted to hear about your experience with Pure Talk thus far and that making the switch was a breeze. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 30, 2021
When our phones provisioned 5 of them, it did not automatically add the Puretalk access point. So we had to call support and walk through a couple dozen settings to set up. This was a huge hassle and caused problems with our initial use of the network.
Greetings, John! We regret to hear about the hassle you encountered initially to use your Pure Talk service. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 30, 2021
Reception is poor. Most time when I leave home the signal drops, this area is dominantly AT&T towers. I don't receive very many calls so I don't know when calls are not received except a friend has said the has tried to call repeatedly and they will not go through. My voicemail constantly drops.
Greetings, Betty! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 29, 2021
Price is fantastic! Would be fantastic if a customer service representative could answer quicker though... Probably need more reps! Will definitely recommend to family and friends. They are very helpful, and want to improve their services daily. :) So glad I chose Pure Talk! Glad to see commercials on Fox News and on Rush.
Hi there, Steven! We are delighted to hear about your experience with Pure Talk thus far. Please accept our apologies for the long hold time you experienced as we are working diligently to rectify this issue. Be sure to let the family and friends you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
A friend directed me to Pure Talk. I changed from my original service, updated my phone from a flip to an Android, and was able to save money with more options. So far it has been great, but I need to learn how to access more options. Yes, I would recommend it to someone else.
Hi there, Mary! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. If you are ever in need of assistance regarding your device, our Technical Support department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
The actual service to the phone is good; however, the customer service is less than desirable and is in fact absolutely terrible. The shortest wait time I have experienced was 40 minutes before a representative even answered the phone. My time is too valuable to have to wait that long for help. Simply, your wait times are unacceptable. Some questions could possibly be answered via email, but there is no email available, and if it becomes available a prompt reply would be greatly appreciated. One thing further are the service representatives; they are occasionally quite unfriendly which is not ideal after 40+ minutes of waiting. Your services would be near perfect if these issues could be addressed and remedied. Thank you.
Greetings, McKenzie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service as this is our top priority and for the long hold times you have encountered. We are working diligently to rectify this issue and will be taking a further look into this matter. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 29, 2021
Great company, service, price! Only problem I can't respond to text that have multiple recipients or send pictures. I've changed settings to no avail. My phone is a Samsung S9. I'm very happy with the service. If I can get this problem solved I'll be a happy camper.
Hi there, Don! We are happy to hear that you are enjoying your Pure Talk service as well as the low price that we provide. Regarding your MMS messages, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and update the APN settings yourself. An agent will also be reaching out to you shortly to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Edited: 5/4/2021
Greetings, Don! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed April 29, 2021
I switched from AT&T to PueTalk. I had two lines costing me 125 a month with AT&T. I now pay $85 and have twice the data that I had with AT&T. If you like wasting your money, keep paying big cellular their outrageous rates. If you want to spend your cash on your family, fun, vehicles, pets or anything other than big cellular switch over the PureTalk. The same service for less!
Hi there, Travis! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
My only problem with the Pure Talk service is that, when I run out of GB, I can't get internet and that happens at the end of the month cycle. Is there a remedy for that? Please let me know if there is a extra charge for more GB.
Greetings, Arnaldo! Once you use your allotted amount of high-speed data, the speed does throttle to 128kbps. If you require additional data, you may always upgrade your service package at any time. You may do this by contacting our Customer Service department or by logging into your account portal online at www.puretalkusa.com. Thank you for your feedback!
Reviewed April 29, 2021
Reception in rural areas fair at best, speed of internet when throttled is abhorrent. Phone doesn't like to switch between networks well (wifi to mobile network). I wish I never switched, the cost savings is negligible compared to the reduced quality of service.
Greetings, Brad! We regret to hear about your experience with Pure Talk thus far but appreciate your feedback as it has always helped us improve the Pure Talk experience. Please accept our apologies for any inconvenience you have encountered thus far. If you have any further questions or concerns, please contact our Customer Service department.
Reviewed April 29, 2021
I pay less for more with Puretalk. The service is the same and I know that I'm not longer feeding the beast that is Verizon. I don't have to worry about my money being spent on programs and organizations that hold values antithetical to my my own.
Greetings, William! We are thrilled to hear about your experience with your Pure Talk service thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
The only negative I have is that the voicemail call log is gone. Now I have to call voicemail to playback messages to see who and when someone called. I would like to see that changed for a better experience.
Hi there, Marty! Regarding your voicemail, our Technical Support department has added the visual voicemail feature to both devices on your account. Please restart your device and this feature should be available to you. If you have any further questions, please contact our Customer Service department. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
Michelle was wonderful!! So patient and sweet.. Loving the service so far..Two months in. We are not very good at setting up cell phones or computers. We are so grateful for all the help. Thank you, from Jerry and Leslie.
Hi there, Leslie! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 29, 2021
The service is not nearly as good. The price per month is more than when I had unlimited data. I lose many calls where I never used to lose calls. And I am locked into a 2 year “contract” unless I pay $250. Would not recommend to anyone.
Greetings, Jordan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for any inconvenience you have encountered thus far. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 29, 2021
I am unable to set up my voicemail. When I record it, it plays back accurate but I’m not able to save it! When people call they get a message that “this customer has a voicemail that not been set up.” Otherwise I’m very happy w/ Pure Talk. Please help!!
Greetings, Cathy! We are happy to hear that you are satisfied with your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to both devices on your account. Please restart your device and this feature should be available to you. If you have any further questions, please contact our Customer Service department. Thank you for your feedback. It is greatly appreciated!
Reviewed April 28, 2021
Poor coverage. Web coverage poor. Slow to super slow access. Less expensive but nowhere close to the same coverage and speed. Adequate to just plain cheap. Not what I expected from Rush Limbaugh endorsed product. You're not going to be using anything I write here to endorse this but cheap.
Greetings, Kevin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. If you are ever in need of assistance regarding your data, our Technical Support department would be more than happy to assist you. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
We are not happy with the service or the operation. First off it does not work in Mexico which was a problem when we were there. It also is slow in dial-up and also internet connections. We also do not care for the very long waits on the customer service line. It is way too long.
Greetings, Wayne! Pure Talk service will only operate within the United States. We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the hold time you encountered, as we are working diligently to rectify this matter. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
We have been looking for ways to support businesses that align with our values and still provide excellent products and services. Pure Talk does just that. The only noticeable difference between our service now and when we used to have Verizon is that we pay less than half of our old bill and when we need assistance we talk to a real, polite person in the USA. Couldn’t be happier!
Hi there, Mary! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 28, 2021
We like the unlimited talk and text for a good price. We are hoping we get good service in Washington state when we move in May. We want to tell our friends and relatives about how great the service we are getting.
Hi there, Rebecca! We are pleased to hear that you are enjoying your Pure Talk service as well as the low price that we provide. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 28, 2021
Text messages are delayed. Sometimes by literally days. Same with voice messages. Phone calls are not received at times, and there is no indication that I received a call. This never happened with Verizon. Plus you do not support 5G. My two star rating is being generous. Les **.
Greetings, Leslie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
Cost cannot be beat; however, went out of town to CLEARLY covered area, and there was NO signal to be found, even though the touting is "we use AT&T towers!" Had to borrow a phone to call the person we'd said to meet after driving 3 hrs. Another test coming up, just about to drive over 2,000 miles; will see what kind of service (or lack thereof) we get. :(
Greetings, Dr. Pamela! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
When at home, we cannot receive phone calls except by internet. We have had to buy a TracFone flip phone and it out performs Pure Talk in every way! We will meet our commitment to PureTalk but after that we will be canceling.
Greetings, Jan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
Lack of coverage. It was better with ATT. Too many "emergency calls only" and no network coverage. Very poor reception in the house. Have to go outside to get better reception. Maybe your network is not strong enough for our area. The wife has Verizon and she has no trouble at all.
Greetings, Johnny! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
The clarity is excellent. Extremely satisfied. The monthly savings is $100.62 or annual $1,207.44 which makes me extremely happy. The transition from Verizon to Pure Talk USA was unbelievable. I am more than happy, I am ecstatic. Keep up the good work. Cell phones **. Martin & Betty M **.
Hi there, Martin and Betty! We are thrilled to hear that you are enjoying your Pure Talk service and that you are saving $1,207.44 a year by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 28, 2021
Set up for 1 Android was complicated and required tech assist. Didn't like waiting on hold but every time I called I received excellent problem solving and setup support. Once thru the transition we cannot tell the difference from AT&T and LOVE the price! Radio advertising was accurate!
Greetings, Ann and Steve! We regret to hear about the wait time you experienced as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us improve the Pure Talk experience!
Reviewed April 27, 2021
The long distance service is excellent even though I live in the country. I never lose a connection, unless I forget and go downstairs to the basement. The price is also unbelievably low. I was paying $160/mo. with Verizon. The cost is now less than $50/month.
Hi there, Steve! We are pleased to hear about your experience with Pure Talk thus far and that you are saving over half of your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 27, 2021
My family has 3 Samsung phones. I have the S8+, my wife has the S8+ Note, and my daughter has an S7. When we are in the home we have WiFi turned on and use WiFi calling due to the spotty coverage. Phone calls work great but messaging is a nightmare. All I receive are communications from friends and family that say "No Subject, Message size, and Message expiration date". When I try to download the message I get the spinning wheel on the screen and nothing else. I have tried calling support and have had multiple Techs help me modify my Mobile Network settings to no avail. Help!
Hi there, Mackie! We are more than happy to bring clarity to this matter. Regarding MMS messages, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the APN settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed April 27, 2021
I love dumping ATT and the price is right. However I can not send or receive photos via text for some reason. I get an error notice about "multimedia messages"...Unable to retrieve, service unavailable, etc. I need help with that!
Greetings, Thomas! We are thrilled to hear that you are enjoying your Pure Talk service. Regarding MMS messages, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the APN settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 5/3/2021
Greetings, Thomas! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 27, 2021
No problems.Good service, good price, good plan. Customer service is knowledgeable and pleasant. I have recommended this service to all my friends. I am very happy to have this service because I am a senior citizen and the monthly rate helps me manage my budget.
Hi there, Carla! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 27, 2021
Customer service takes too long to answer phone. Took over two hours to reach you. Need more phone lines and representatives. Phones work good and I am pleased with them. I’m not pleased with amount of time it takes to reach you.
Greetings, Earl! Please accept our apologies for the hold time you have experienced as we are working diligently to rectify this issue. We are happy to hear that you are enjoying your Pure Talk service. Thank you for your feedback!
Reviewed April 27, 2021
My main disappointment has to do with coverage & signal strength. Based on the extent of advertising, this service uses the same towers as Verizon (found out later it’s actually AT&T). However, the coverage is noticeably weaker & slower almost everywhere! When texting before switching things sent & were received almost instantaneously. Now there is a big delay most of the time - sometimes not sending at all. When indoors shopping when signals were weak but useable before, not there’s almost no service. The cost is cheaper, but I feel like I was misled overall.
Greetings, Garth! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is greatly appreciated!
Reviewed April 27, 2021
I had a little trouble at first getting the rings right and being able to call each other but an iPhone specialist cleared it all for us and it’s been great. I have recommended the service to others especially if they are paying for four or more phones.
Greetings, David! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Your feedback is greatly appreciated!
Reviewed April 27, 2021
Pure Talk was easy to switch to and the bill is AWESOME! The only hiccup I have is that occasionally people will try to send me pictures via text, but they don't come through. Aside from that, I don't seem to have any service issues and am so happy I switched to puretalk.
Greetings, Amy! We are pleased to hear that making the switch to Pure Talk was a breeze and that you are saving money on your monthly service bill. Regarding sending and receiving MMS messages, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the APN settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 5/3/2021
Greetings, Amy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 27, 2021
Don't get calls or dial out from locations that I used to as an ATT customer. Dropped calls and bad reception when I can call out, clicking noises and hissing. On brand new Samsung galaxy s9. Please help I am frustrated and disappointed. Thanks.
Greetings, Wayne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is greatly appreciated!
Reviewed April 26, 2021
At least 3 different salespersons promised an Android hotspot would work with Pure Talk. I was promised we’d not see any difference. Wrong. It did not work. Had to leave pure talk. Customer service was the slowest I’ve ever seen for any company of any type. Never waited less than 20 minutes!
Greetings, George! We regret to hear about your experience with Pure Talk thus far. The hotspot feature is only guaranteed to work on iPhone models 6S and above. Please accept our apologies for this inconvenience and for the hold time you experienced as we are working diligently to rectify this issue. Your feedback is appreciated!
Reviewed April 26, 2021
No matter where I go I have ** service. Honestly wish I could get out of the contract. I only have service when connected to WiFi. Other than that, I have poor connection. Can’t send text right away, don’t get incoming text until I send another.
Greetings, Ashley! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is greatly appreciated!
Reviewed April 26, 2021
Internet didn’t work while traveling in Hawaii unless I was at the hotel. Family has a hard time connecting to me, they have to call 2-4 times before finally connecting through for the phone to ring. Will be leaving after getting set up with another company. Tried calling all day on Sunday to pay bill and no one answered and it was during work hours.
Greetings, Christine! We regret to hear that you were experiencing service issues while traveling in Hawaii. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you experienced. We are working diligently to rectify this issue. Regarding your data connection, the network settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the network settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/4/2021
Greetings, Christine! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 26, 2021
I'm happy with the cost savings and telephone/text works well. Many data items like iheart radio and Apple podcasts will either not load or take forever. I do not like having to use wifi to do these things.
Greetings, Clifford! We are happy to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Regarding your data access, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the APN settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 5/4/2021
Greetings, Clifford! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 26, 2021
We’ve enjoyed the service very much and have recommended it several times. It took a while to get all the bugs out of changes to our land lines but when we did things went smooth. Thank you for the opportunity to express our thanks.
Hi there, David! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 26, 2021
Not knowledgeable customer service. Would not help me upgrade my service. Change over was not a smooth transition. Extremely long waits on phone and then representative transferred me to another person who was not helpful how much more can I say about poor customer service.
Greetings, Richard! We regret to hear about the experience you have had with Pure Talk thus far as providing optimal Customer Service is our top priority. Please accept our apologies for the wait time you have encountered as we are working diligently to rectify this issue. Thank you for your feedback, it is valuable to us!
Reviewed April 26, 2021
Excellent and haven't missed a beat since switching from ATT. Phone bill cut my more than 50%! Easy to change over and great support service (didn't need to use it, but did make a follow-up call to ask some questions and was taken care of quickly). Switch now!
Hi there, Robert! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving over half of your monthly service bill by making the switch. Our Customer Service department is always eager to assist with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 26, 2021
Very happy with $, But not so much about phone numbers not showing up in missed calls or any calls on my phone list for calls. They go to voice message. The only way I know they called is to continue to check voice mail.
Greetings, Margarite! We are pleased to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Regarding your voicemail messages, we have added the visual voicemail feature to your device so that you may now be notified when you have received a voicemail. Please restart your device and this feature should be available to you. Thank you for your feedback!
Reviewed April 25, 2021
My service started great. After 2 months now all my texts are days late. They usually flood though after 10pm 2 days later. Which isn't great for my current job, or my search for a new one. I have tried both suggested APN'S updating the phone, updating the app,. Other apps. Nothing has changed. So it has to be the service.
Greetings, Joe! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
I am still unable to download MMS on my phone since I've been with Pure Talk, despite following your instructions (twice) and re-entering information on my phone settings. Both times I messaged for help I was answered with the same generic message.
Hi there, Anamaria! We regret to hear that you are experiencing issues with your MMS messages. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Edited: 5/4/2021
Greetings, Anamaria! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 25, 2021
Many times a text needs to be resent again and again. When I call someone, the phone says “calling” but it does nothing. Frequently I have to call again 2-3 times before the call goes through. I had much better service with T Mobile.
Greetings, Melinda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
Smooth transition, very well executed. Brought my wife and daughter into pure talk as well. Do I get a referral fee? Because if I do, I would referred many more people. As far as I could see the quality of the service is just as good as the big three rip-off companies. Highly recommended, go for it everyone! Kill the cabal!
Greetings, Timothy! We are pleased to hear that you are enjoying your Pure Talk service. We do offer a referral credit as long as the referee inputs your phone number at the start of their initial order. This benefits both you and the person you referred. A 20 dollar credit will be applied to both accounts after you have both have been a Pure Talk customer for the duration of 2 months with your account in good standing. If you have any further questions regarding this matter, please contact our Customer Service department at 1-877-820-7873. Thank you for your feedback!
Reviewed April 25, 2021
I used to be with Spectrum and it was the worst experience ever! I have better reception with Pure Talk and unlimited data at a much lower cost! The customer service is also great! My wife also signed up for Pure Talk! The fact that it's based in Georgia is also a plus!
Hi there, Gary! We are thrilled to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
When I call in for tech support or for anything else the hold/Wait time is entirely tooo long! Techs are not very experienced and they tell me to go to Verizon or ATT&T to get answers. I think you can do a better job of training your people.
Greetings, Janice! Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue and for the experience you have had with our Technical Support department. We will be sure to take a further look into this matter. Thank you for your feedback!
Reviewed April 25, 2021
We are so satisfied with the customer service at Pure Talk! TREMENDOUSLY better than our previous carrier, Verizon. The transition was seamless and we haven’t missed a beat. The pricing is also amazing. We were paying more than double the price for the same exact service and plan.
Hi there, Jackie! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
Always says call failed and then cuts out. I cannot talk to a human being-perpetually on hold (hire more people?) and getting in touch via Internet website is equally useless. No option for my complaint. PLEASE FIX. I NEED TO MAKE OUTGOING CALLS.
Greetings, Candance! We regret to hear of the issues you are experiencing and will be sure to have an agent reach out to you to provide further assistance. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Thank you for your feedback!
Edited: 5/4/2021
Greetings, Candace! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 25, 2021
My wife and I each have had service with you for almost 3 months. Our experience so far has been less than what we expected, changing from Sprint towers to AT&T. We know many people who have actual AT&T service and have far better signals wherever they are than we do. We had Android phones, so we just bought iPhones since your representatives told us they worked far better. Voicemail does work better, but the signal didn’t improve at all. Are we only getting partial service with AT&T?
Greetings, Gary! We provide the same coverage that AT&T does as we utilize their towers. Coverage may be impacted by local terrain or structures. Please accept our apologies for any inconvenience this may have caused. If you have any further questions regarding this matter, please contact our Customer Service department at 1-877-820-7873. Thank you for your feedback!
Reviewed April 25, 2021
I was calling to see if I needed to change my plan if I upgraded my phone. I had to call twice because the 1st time I was on hold for 20 minutes and never got a representative so I called back and only had to wait 10 minutes. My question was answered thoroughly and quickly.
Greetings, Sandra! Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
A lot of my calls have gone straight to voicemail. I have also lost service for a few minutes before I could call anyone. I like the price of service plan, but I find it not worth missing phone calls. Please fix this for me.
Greetings, Joseph! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
I came from AT&T where I had visual voicemail for my Samsung Galaxy S9. I didn't realize how much I would miss it. Please add this feature ASAP. I was told it was in test for iPhone only. It could be a deal breaker for me.
Greetings, Deb! The visual voicemail feature is only guaranteed to work successfully on iPhone models 6S and above. Please accept our apologies if this has caused any inconvenience. We have added this feature to your device. Please restart your device and this feature may be available to you. Thank you for your feedback!
Reviewed April 25, 2021
After trying for three weeks and being frustrated being put on hold for long period of time I finally found someone to help with my situation and to get my phone working again. Four different times with different techs who couldn't solve the problem.
Greetings, Richard! We regret to hear about this experience with Pure Talk. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 24, 2021
PureTalk has been a wonderful service for its first month. I now have better cell coverage and faster data than my previous service provider. I look forward to the same level of quality service for years to come. Keep it up!
Hi, Anthony! We are thrilled to hear about your experience with Pure Talk thus far and that you are encountering improvements within your service by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 24, 2021
Voicemail is not as easy to set up or use as our old Verizon setup. Also, if I go internationally, I understand that Pure Talk is not available. I do like the fact that Pure Talk is more economical to use.
Hi there, Norm! After reviewing your account we have added the visual voicemail feature to both devices. Please restart your device and this feature should be available to you. If you are in need of further assistance please contact our Customer Service department. Thank you for your feedback!
Reviewed April 24, 2021
I like the phone. I am however having some issues. I've been meaning to write them down as they happen but keep forgetting. One thing that pops up a lot is unsupported server or something like that. I will try to pay more attention and contact you. Thanks!
Greetings, Peggy! We regret to hear that you are experiencing issues with your service. Our Technical Support department is more than happy to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 24, 2021
Cannot receive coverage at work for YouTube. Also if there have been three times that I have not received text messages sent. I have suggested this coverage to friends because of the cost. But the coverage is not as good as Verizon had been.
Greetings, Diane! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 24, 2021
Easy and inexpensive. Excellent coverage. Easy to activate with my phone and customer service people are always there and from the US. The instructions when I switched my service were clear and easy to follow. I especially love that this company does not tell its customers what to believe or think about politics. Not having to deal with that is very refreshing.
Greetings, Cynthia! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 23, 2021
I was reluctant to leave Verizon. I believed that no other provider could provide the same service but got tired of Verizon's high cost so I decided to try an alternative. The results were disappointing so I ended up back at Verizon. So glad I decided to give PureTalk a try. Absolutely love it! Wish I had switched MUCH sooner.
Hi there, Sharon! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 23, 2021
I received a text stating my account would be shut off if payment wasn't received by 8pm. I had called the previous month to change my billing info. The representative who assisted me was helpful, curious and resolved my issue.
Greetings, Janis! We are glad to hear you were able to speak with our Customer Service department and successfully resolve your issue. They are always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 23, 2021
The service itself is great. No dropped calls, fast connections, etc. but customer service is severely lacking. Start a retraining with your agents so they actually know what they're not giving customers wrong information, quoting savings that do not exist, and know what they're doing. And change shipping agents. My Fedex package that was due here in 2 days, took 3 WEEKS and I nearly lost my phone number because of it.
Greetings, Cynthia! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service as this is our top priority and for the shipping delay you encountered. Thank you for your feedback, It is greatly appreciated!
Reviewed April 23, 2021
Your marketing ads/materials made it seem that switching to Pure TalkUSA would be a simple process and it was anything but simple. After activating service on our existing phones, we did not have phone or internet service outside our home - even on our patio, the signal was weak, calls dropped constantly and we couldn't send photos/videos. Each of these issues required multiple customer service calls. CS answered immediately, but could not provide any assistance & transferred us to tech support. Wait time for each of 7 calls was 35-45 minutes, which is simply unacceptable. Several of those calls dropped - I lost my place in queue and had to start over!
We received incorrect info re: changing internal settings and had to call back and go through that lengthy process again for both phones. This was the worst and most frustrating customer service experience I have ever had. I came very close to canceling our service. Once the issues were finally resolved, service has been acceptable, but this experience negatively impacted my impression of PureTalk and I have little confidence in your company. I definitely would not recommend PureTalk to others, unless it was someone I don't like!
Greetings, Lisa! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service as this is our top priority and for the wait time, you encountered. We are working diligently to rectify that issue. It's a pleasure to hear that your issues have been resolved and will be sending you a private message regarding this matter. Thank you for your feedback It is greatly appreciated!
Reviewed April 23, 2021
The coverage is not as far and as extensive as promised, advertised by Bill O’Reilly and Rush Limbaugh and all the conservative hosts that it’s all on the same towers yet Verizon coverage in the same areas was much better. The few times I’ve had to talk to customer service, they were not very knowledgeable or very helpful. Hopefully the next time will be a different experience. We want to stay with you so please continue to get better.
Greetings, Diana! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies if you experienced anything other than optimal customer service as this is our top priority. Regarding the coverage, it may be impacted by local terrain or structures. Please kindly be aware that we utilize AT&T's GSM network instead of Verizon's CDMA network. Thank you for your feedback. It is greatly appreciated!
Reviewed April 22, 2021
Pure Talk is saving my spouse and myself about $80 per month. We have not noticed any changes in service while switching to Pure Talk from our previous carrier. Why pay more? For anyone not under contract with their current provider, this is a great opportunity to save money.
Hi there, Larry! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving 80 dollars a month on your service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 22, 2021
Love that the service is affordable and no extra charges if we go over data. We have excellent coverage with cell towers. My husband has own business so we need good service for all his calls. I text and use Facebook messenger and love my plan. Thank you PureTalk.
Greetings, Sandra! We are thrilled to hear that you are loving your Pure Talk service. If you are ever in need of assistance, our Customer Service department is always eager to help! Thank you for your feedback. It is greatly appreciated!
Reviewed April 22, 2021
I was unable to access internet while on my job, out of the office. It was necessary to be able to get online to sign in and out at work. We changed back to Republic Wireless. The calls were clear and that was what I did like about your service. **
Greetings, Suzie! We regret to hear about the experience you have had with Pure Talk. Our Technical Support department would have been more than happy to assist with rectifying this issue by updating your APN settings. If you have any further questions or concerns, feel free to contact our Customer Service department. We hope you try us out again in the future. Thank you for your feedback!
Reviewed April 22, 2021
I must say I was disappointed with the coverage, I live in northern AZ and the signal is spotty at best. I work often in eastern AZ and get no service at all. I hope this is an issue that can be fixed. As much as I like supporting a veteran owned company I need to have phone service.
Greetings, Lawrence! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed April 21, 2021
I would have given 5 stars but at times very long wait time. Other than that good customer service. When I called good you're in the USA and can speak understandable ENGLISH. Wish you offered flip phones at a reasonable price. Thanks again for all your help.
Greetings, Wayne! Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the long wait time you experienced as we are working diligently to rectify this issue. Thank you for your feedback. It is greatly appreciated!
Reviewed April 21, 2021
I wanted cheaper cell phone coverage for my husband. The coverage is just ok. Internet is AWFUL. I can't video call anymore, which is a bummer I was not expecting. But I'm saving 100 dollars a month. I'm meh about it right now.
Greetings, Elizabeth! We are happy to hear that you are saving 100 dollars a month by making the switch to Pure Talk. Regarding the data issue, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/27/2021
Greetings, Elizabeth! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 21, 2021
My apps, podcasts and games would not load! I couldn’t watch Roku and that is the only TV I have! The customer person said I was out of data. And I had till the 17th for new data! There’s nothing I could do!! That has never happened to me with Verizon. And I purchased unlimited!!!
Greetings Lucylia! We regret to hear about this experience. Our Unlimited Talk, Text, and Data plan caps out at 30GB of high-speed data. Once you used your allotted amount of high-speed data, it does throttle down to 128 kbps instead of shutting off the data completely. Please accept our apologies if this has caused any inconvenience. You may review your data usage through your account portal online at www.puretalkusa.com. Thank you for your feedback!
Reviewed April 21, 2021
Call quality is poor in many areas. I switched from Verizon expecting the same call quality and so far I’m disappointed. Many times I have to have the person I’m talking to repeat themselves because the volume goes up and down during my calls. Also many more calls get dropped than before. I’m enjoying the price difference but I’m not sure if I’m going to stay with Puretalk at this point. Also one big thing is the weak signal won’t allow me to access the internet in many areas when people I’m with can get right on. Please work on these issues! The real test will be in a couple weeks when I travel to Florida.
Greetings, Larry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 21, 2021
To a person, everyone I have dealt with at Pure TalkUSA has been knowledgeable, professional, totally pleasant and helpful. The only complaint I have is the long wait time to talk to someone when I have a problem. It is always at LEAST 1/2 hour on hold. The whole time the recording is telling me how many things I can accomplish online, when I surely wouldn't be holding if I could fix my issue online. A lot of my issues are "new customer" learning your business type situations that I have already looked up online. I am hoping that you are planning to add employees to your customer service department. Thank you!
Hi there, Nancy! We are happy to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the long wait time you experienced as we are working diligently to rectify this issue. Your feedback is greatly appreciated!
Reviewed April 21, 2021
We left Verizon because of the ads we heard from Rush & Hannity. We are small business owners and need to save wherever we can. We hesitated but went ahead with it. We do like the pricing but when we went to visit my brother in Show Low, AZ we found out that you do NOT have service there. If our car breaks down, or we get in an accident - we would not have been able to call anyone. This did not make us happy at all. Also, my husband for some reason cannot send pics from his phone and we don't know why? He used to do it all the time with Verizon. Thanks. Olivia & Carmello **
Greetings, Olivia! We are thrilled to hear that you are loving the price of your Pure Talk service. Please accept our apologies that you did not receive a good signal when visiting your brother. Coverage may be impacted by local terrain or structures. Regarding the MMS issues your husband is experiencing, the APN settings within his device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 5/6/2021
Greetings, Olivia! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 21, 2021
I am super pleased with phone call service. I get it in places where Verizon had none. My only issue is dropped texts. This is a big issue for me. I am not getting all texts sent to me. I will call service to see if this can be addressed.
Greetings, Phyllis! We are happy to hear that you are enjoying your Pure Talk service. Regarding dropped text messages, this may be due to the service within your area. Coverage may be impacted by local terrain or structures. The network settings may also need to be reset within your device. Listed below will be the instructions if you would like to try and reset the network settings yourself. If this issue continues please contact our Technical Support department.
Tap Settings > General > Reset > Reset Network Settings
Reviewed April 20, 2021
We switched to save money, and that has proven to be true. Along with savings, we are receiving excellent cell phone, without dropping any calls. There is also excellent customer services if needed. We are happy we switched to Pure Talk.
Hi, Charles! We are thrilled to hear about your experience with Pure Talk and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 20, 2021
I had trouble getting my internet on my phone to work. I contacted Pure Talk support online, and they gave me the info to correct problem. I am happy with my plan with pure talk, $20 a month for 2gb data.
Hi there, Jerry! We are happy to hear about your satisfaction with your Pure Talk service. Our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 20, 2021
Failed to set up properly and didn't program my Android right. Couldn't call out. Had to call back and took a long time on hold. Had the same problem again where it lost the programming. Customer service wait again, over 40 minute and the tech didn't know how to correct the problem. Too many dead spots, Have to resend message as it didn't go through and had to resend too often.
Greetings, Nancy! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for this inconvenience and for the hold time you have encountered. We are working diligently to rectify this issue. Thank you for your feedback.
Reviewed April 20, 2021
My reception is poor in my neighborhood, because we are surrounded by mountains. Sometimes a text with a photo attached will not go through immediately, and I have to walk outside to send it. To get an update on my Fitbit, I had to drive out of my home area in order for the process to be completed since I only get 1-2 bars at home.. However, most of my calls go through now without dropping, and most of my texts. I enjoy the simplicity of the service without having a contract and the price of the service is appreciated.
Greetings, Lauralee! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. If you are ever in need of assistance, our Customer Service department is always eager to assist you. Thank you for your feedback!
Reviewed April 20, 2021
The issue is what you know already. It is the wait time I had to endure to access you. I had to wait on hold for 30 long minutes. If it was not for my sister which said repeatedly persistence persistence I would have given up and switched back to AT@T, even if it would have cost me more money. This time the wait time was less but still long10 to 12 minutes. But once I got to a representative, she was delightful and very helpful. I know it is money, but you NEED more people not more computerization. Thanks. Mike **.
Greetings, Michael! Please accept our apologies for the hold time you have experienced as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 20, 2021
Really appreciate the cost difference with no reduction in service. There was also a big increase in data. I received twice the data at the same speed and only about one third the cost. I would recommend Pure Talk to anyone. You do have to do the switch or install by yourself or request help on the phone which may be a problem for some people.
Hi there, Daniel! We are pleased to hear that you are saving money on your monthly service by making the switch. If you are ever in need of assistance, our Customer Service department is always eager to assist you. Thank you for your feedback!
Reviewed April 20, 2021
Excellent coverage and price. We Switched from Verizon to Puretalk and very happy with the switch. I get as good or better reception in my same locations which is approximately 75 mile radius around Minneapolis and Saint Paul MN region. Plan to switch all other family lines to Pure Talk.
Greetings, John! We are happy to hear that you are enjoying your Pure Talk service and that you are experiencing improvements with your service by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 20, 2021
High Speed Data Plan is actually a Low Speed/Unavailable Plan. There are lots of times where there is no response. Also, my Ring doorbell alerts do not alert me nearly as soon as when I was with AT&T, and my text messages come in sometimes after much delay. This is a MAJOR INCONVENIENCE and I'm SORELY DISAPPOINTED and AGGRAVATED. If it doesn't improve during this month's billing cycle I may very well change back to AT&T. Thanks for any assistance you can provide.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed April 20, 2021
I had to buy a new phone to use your services. Since then, I find that your service does not connect to all AT&T towers you use, so my data service is inconsistent or non-existent for some services. So far, I’m not very impressed.
Greetings, Victoria! We regret to hear that you are experiencing data issues. The APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try to update the APN settings yourself. An agent will be reaching out to you to provide further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/27/2021
Greetings, Victoria! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 20, 2021
It will allow me to download an image onto my gallery, but then it will not allow uploading the image onto a text or email. It did with my previous carrier. There was some echoing on the other end of a phone conversation, but that appears to have stopped. Some files have been unable to be opened. Some require a Pin. How do I put in a Pin? Texts sometimes repeat 2 or 3 times after I send just once. Texts are not showing "Read" after recipients have read the text. When I dial 611 the message says it is going to AT&T. Otherwise, I am pleased. Also, I believe some of these issues have corrected themselves as the people I text have not mentioned, recently, about double and triple of the same text coming through or the echoing during a phone call.
Greetings, Kim! We regret to hear of the issues you are experiencing with your Pure Talk service. An agent will be reaching out to you shortly regarding this matter. Thank you for your feedback. It is greatly appreciated!
Edited: 4/28/2021
Greetings, Kim! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 19, 2021
PureTalk has great value for the cost. I hardly ever use data outside the home, so the plan I have maximizes the value I get from them (able to use GPS without worrying about going over data limits) while not feeling afraid to view websites and things outside the home. Best monthly cost to data to service ratio I've found from a provider yet.
Hi there, Sean! We are pleased to hear that you are enjoying the cost and service that Pure Talk provides. Thank you for your feedback. It is greatly appreciated!
Reviewed April 19, 2021
Unbeatable Prices! Great service! Love my PURE TALK! I am so glad this is an American company! Verizon gives money to BLM so I had to stop patronizing that company! Thank you so much for all that you do! I'm telling everyone about this AWESOME PHONE SERVICE! PURE TALK IS THE GREATEST! THANK YOU THANK YOU THANK YOU!!!!
Greetings, Patricia! We are pleased to hear that you are enjoying the cost and service that Pure Talk provides. Thank you for your feedback. It is greatly appreciated!
Reviewed April 19, 2021
Awesome help on Sunday for bill pay extension and where to send dd214. Very excellent service and appreciated very much by this Disabled US Army veteran who really needed the financial reduction in cell phone expense as att was charging outrageous fees and not providing what they said they could...Thanks. Steve
Greetings, Steven! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Your feedback is greatly appreciated! Thank you for your service!
Reviewed April 19, 2021
I have been highly satisfied with PureTalk! I have had no issues with coverage or data, since I switched from AT&T and am paying almost a third less. I also enjoy the fact that I won’t ever be charged for going over data, although I know I never will.
Hi there, Michael! We are happy to hear that you are enjoying your Pure Talk service at a fraction of the price of your previous provider. Thank you for your feedback. It is greatly appreciated!
Reviewed April 19, 2021
I have waited hours for tech support and don't. End hanging up after an hour. I'm having problems with my service and have come to the conclusion you have no tech support once you are a customer. I'm sure it's just a setting on my phone but if you cant help me I have no choice but to look for service elsewhere.
Greetings, Greg! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback!
Edited: 4/27/2021
Greetings, Greg! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 18, 2021
Great help from customer service rep. Got my problem handled very quickly. Had to wait on line for 30 minutes to get to rep. though. Still, I am very happy to be a Pure Talk customer. So glad I listened to Rush and Hannity.
Greetings, John! We are happy to hear that you are enjoying your Pure Talk service. Please accept our apologies for the hold time you experienced as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 18, 2021
Pure Talk is a very good experience especially since I have just retired and living on a fixed income. The service has been excellent and I recommend it to everyone I talk to. Thank you Pure Talk and Mark Levin.
Hi there, Robert! It's our pleasure! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 18, 2021
All representatives I came in contact with handled my concerns with high professionalism, knowledge and courtesy. Change from previous provider was timely and seamless. I am very happy and satisfied with the phone service I receive from Pure Talk and have already recommended Pure Talk to two friends.
Greetings, Darlene! We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 18, 2021
I'm getting the same service as I used to from a major carrier at a third of the price. You just can't beat that! No games. No hassles. Don't feel like I'm selling my soul to Darth Vader in order to connect with the world.
Hi there, Alisa! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 18, 2021
When I signed up for Pure Talk I was told that the day I activated my account would be the date of debiting my banking account for payment, 02/17/21 was start date. On or about mid March in mid call my account was suspended and call dropped. This was restarted the next day with an apology. Now, again in April 11, 9:26 pM again in mid phone call with my Pastor call was dropped and another message about payment. I sent an email to Info@puretalkusa.com and got a response 04/12 at around 3:39 pm with no explanation of what is going on with my account.
I pursued calling PureTalk customer service was given no real reason for this ongoing problem. I requested to speak with a Supv. was put on hold and was told that a glitch caused call to be dropped and that NEXT time just dial 611 and they will cut service back on. I informed CSR that I am NOT expecting to have to have my service cut back on!!! Seriously, this is NOT the carrier service I was hoping to get when recommended by a personal friend who has never had a problem with PureTalk. Three times and you're OUT!!! So please, take care of YOUR GLITCHES!!! Not my problem, as your CUSTOMER.
Greetings, Suzanne! We regret to hear about your experience with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback!
Reviewed April 18, 2021
I am pleased with the phone service to date. I would like to see coverage for the smart watch. IE: Apple watch. We like to use our watches to make and receive calls etc. when we don't have our phone with us.
Greetings, Randy! We are happy to hear that you are enjoying your Pure Talk service. At this time, smartwatches are not guaranteed to work successfully. Please stay tuned for future announcements. Thank you for your feedback!
Reviewed April 18, 2021
Very happy with the cost and service. I like using a smaller veteran owned conservative company. I appreciate no charge if I go over my usage on my plan. I only had a problem with coverage on one occasion. I would recommend Pure Talk to others.
Greetings, Regina! We are pleased to hear that you are enjoying the cost and service Pure Talk provides. Thank you for your feedback. It is greatly appreciated!
Reviewed April 18, 2021
Your map may say Eagle Grove Iowa has very good service but it does not. I can be sitting downtown and not have any service. There's a tower on the edge of town but you have to get practically on top of it to get more than one bar if that
Greetings, Keith! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 17, 2021
I have been billed for 2 accounts even though the sim card did not work in 2nd phone. I would like an explanation. Overcharging is exactly why I left my prior provider. I would like a cash credit or a 4 month credit. I would also like to stop the double billing. The second phone is with T-Mobile since I couldn't get it to work with Pure Talk.
Greetings, Michael! We regret to hear of the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback.
Reviewed April 17, 2021
Young lady who took my call was very courteous and friendly.. She solved our problem Almost immediately. Reset our voice-mail and stayed with me to be sure it worked. I am very happy with results. Have recommended you several times.
Greetings, Byron! We are happy to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 17, 2021
Texting videos and photos is not working with my new plan. When I had Verizon, and I had no problem seeing texts and videos. I would like somebody to call me regarding this issue and tell me if I have enough data.
Greetings, Brad! We regret to hear that you are experiencing MMS issues. The APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/28/2021
Greetings, Brad! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 17, 2021
Such an easy switch from the previous provider. Painless transition. Now I'm enjoying efficiency on my phone and lovely billing. Couldn't be happier. Nothing in my personal files was lost, and I'm continuing my life with phone familiarity but with better service and great pricing. It was SO worth the change to Pure Talk!
Hi there, Susan! We are thrilled to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 17, 2021
I had service in the Grand Canyon with my old service (**). Usually I do not need service when I am on vacation; however, this trip I needed to speak with my workplace, my wife needed to communicate with her doctor, and we had a son and granddaughter we needed to communicate with to set up meeting places. I called, and the tech person tried very hard to solve my problem. Turns out Pure Talk has no service in the Canyon Park. I thought you and ** had AT&T as carriers. ** also has Mobile 1. I hate to do it, but I may have to go back to them.
Greetings, Kenneth! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 17, 2021
Google and YouTube service is lacking. Most times don't have it and when you do you lose it. Not happy with Data service..Called about problem and went through a system reset. Problem still exists. When connecting to Google able to punch in search but site only lasts for few seconds then goes back to home page. Frustrating.
Greetings, Anthony! We regret to hear of the data issues you have experienced. The APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/26/2021
Greetings, Anthony! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 17, 2021
I got the phone but it took 9 days and multiple calls to get it activated. It still works intermittently even though I was told it gets service in this area. It's been 3 weeks now and I just learned how to set up voicemail. No instructions came with the phone and I don't have internet at home. I could always get through to a ** rep (through AARP) and they always spoke clear English. I left them because I didn't want to support AARP's political agenda but I still need the phone to work!
Greetings, Carmen! We regret to hear about your experience with Pure Talk thus far and are more than happy to assist you. An agent will be contacting you shortly regarding this matter. Your feedback is appreciated!
Edited: 5/4/2021
Greetings, Carmen! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 16, 2021
I'd thought about reducing my cell phone costs. And then, I heard of Pure Talk from ads on the radio. They had a plan that was basically the same as I'd had with Sprint. I was able to reduce my phone bill by two thirds. I would recommend anyone looking into lowering their monthly cell phone bill to consider Pure Talk.
Greetings, Troy! We are thrilled to hear that you are enjoying your Pure Talk service and that you are saving money on your service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 16, 2021
I enjoyed Wi-Fi calling with my old carrier but when I went to PureTalk I was told that I could get Wi-Fi calling but it doesn't work. Support says it's guaranteed to work on Apple and not Android. That doesn't make any sense and I'm disappointed. I'm using the same phone but it doesn't work.
Greetings, Lance! The WiFi calling feature is only guaranteed to work successfully with iPhone models 6S and above. Please accept our apologies if this has caused you any inconvenience. Your feedback is appreciated!
Reviewed April 16, 2021
Started with Sprint 2007. During change over, some small mosquito-like issues were corrected & as I remember during the first call - whoosh - a new mobile provider. Except the first few days of up & down reception, since then, mobile service has been no lower than equal & the PureTalk price is so much, so much better. A happy camper here. Thanks to the teams working the system, J.
Greetings, Joseph! We are happy to hear that you are enjoying your Pure Talk service and that you are saving money on your service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 16, 2021
Thank you for your service! I am very happy I finally moved over to your service. I have not needed technical support & Pure Talk is very fast especially for emails. I plan to be a customer for a very long time!
Greetings, Melinda! We are pleased to hear of your satisfaction with your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 16, 2021
I am a dasher work for Doordash and Instacart and it is unbelievable the bad connection service issues I get into the stores and I can't pull the proper information on time. I am losing time with this service. I invested so much money to purchase my iPhone since I received the order, I did not get a charging block. I was unhappy. When in this hard times with Covid-19 I really need to eat, pay my rent and have some money to save for emergency is not helping at all. I am very dissatisfied and will be changing provider soon. I have called several times and nothing has been resolved so I am moving away to Metro PCS who is very good service to me.
Greetings, Marybel! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com