PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,882,006 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 3, 2021
We received the sim cards in a timely manner and were able to install after some issues porting our numbers from the previous carrier. After a few days we discovered that we weren't able to access the internet, so I placed a call to tech support and was given settings to enter for the APN. This did allow us to connect to the internet. Then I noticed that I could no longer send MMS messages, so I placed another call to find out how to remedy that. The solution was to reset all of the settings, WIFI, APN, everything and reboot to start new. It was all a pain in the butt, but we seem to be working ok now. Tech support was very friendly and helpful, I just wish that all of this had been addressed when we first switched over, since I'm sure those are common issues. There is no documentation on your site to cover those issues or to even try to detect what the problem is.
Greetings, Helene! We regret to hear about the issues you initially experienced with your service, but are glad to hear that everything is working smoothly now. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
We had to buy a new phone with a sim card and set up our voice mail box. The attendant helped me do that. I also verified my address as we closed our P. O. Box. All my contacts with Pure Talk have been informative and helpful.
Greetings, Carol! We are pleased to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
I signed up for unlimited data. Data is slow to come up. Texts are being dropped. Long time to pull up anything that requires wireless network. Long time to send and receive messages, if I receive them at all.
Greetings, Samantha! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures resulting in slower data speeds. Once you run out of your allotted amount of high-speed data, the speed does throttle down to 128 kbps. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
It took forever for our daughter to help get phone working better. I can now receive group text and pictures but I can't respond to a group text. I can't send pictures either. My husband still can't receive group text or pictures. Can't send either as well. Frustrating.
Hi there, Valerie! We regret to hear that you are experiencing issues with sending MMS messages and are more than happy to assist you. An agent will be reaching out shortly regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 5/7/2021
Greetings, Valerie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 2, 2021
I'm mostly happy with Pure Talk, but my husband works in places that there's no service & has to drive several miles into town to get service. We had it there with Verizon. We just learned that it uses AT&T towers. I was under the impression that it used Verizon, which we've had for many, many years. He's threatening to go back to Verizon because it's so inconvenient for him. Is there any chance that things will change, as AT&T just isn't good in this area?
Greetings, Janice! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. We do utilize AT&T towers. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Updated review: May 8, 2021
I am very impressed with your quick response to fixing slow and interrupting problems with my ability to watch live streaming and other items I needed to view. Thank you, I am pleased with Pure Talk and will definitely recommend Pure Talk to others!
Original Review: May 2, 2021
Cuts out and very slow while I am watching live stream and any story. I get these annoying circles that cut in on what I am watching, constantly happening. Phone use and receiving calls are okay! Please correct the problem.
Greetings, Elinor! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures resulting in slower data speeds. Once you run out of your allotted amount of high-speed data, the speed does throttle down to 128 kbps. You may upgrade your service package at any time if you are in need of additional high-speed data.
Reviewed May 2, 2021
I'm not one to carry a phone around with me, but when I need one, I need one. I've been very happy with my new PureTalk phone. I got the rose-colored one, and it's really pretty. I'm still figuring out some of the functions, but I'll get it. I'm quite pleased with this phone, and very glad it was available.
Hi there, Lois! We are pleased to hear that you are enjoying your Pure Talk service along with your new device. If you are ever in need of assistance our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
We've had Pure Talk for a couple months now and are very happy with the coverage and monthly price. We were previously AT&T customers for 12 years so we had ample time to compare coverage which is identical and very important in our rural area. We would highly recommend Pure Talk.
Hi, Daryl! We are delighted to hear about your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
Just as good as AT&T. Saving about 50 dollars a month. Love PureTalk. Would recommend The switch. Great service. Data service is just as AT&T. Easy to setup and use. Customer Service is good and helpful. Will recommend to a friend.
Hi there, Sheila! We are thrilled to hear that you are saving 50 dollars a month on your monthly service bill by making the switch to Pure Talk. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
I have tried to place a call and have received the message that service was not available in my area. I have been in the boundaries of a major metropolitan area. With my previous provider I always had service in this city area. After a second or third attempt I received service. I have also had several texts that I sent not received by the person I needed to contact. Later in the day they received my text but it was too late for them to participate in the activity that they were invited to because the activity was ended before they received the text. This is concerning.
Greetings, MarGene! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
I think the customer service has been above and beyond. The quality of my calls are excellent and I have service everywhere I go, I really like the part where I can use messenger and talk to customer service and get prompt answers with excellent professionalism.
Hi there, Randy! We are pleased to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 2, 2021
This has been the absolute worst cellular experience in my 50 years. I am telling everyone I know to avoid PureTalk at all costs and writing to the advertising department of the company I heard about Pure Talk through to stop supporting this terrible service.
Greetings, Ellen! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience that you have encountered. Thank you for your feedback as it always helped us to improve the Pure Talk experience. If you are in need of assistance, our Customer Service department is always eager to help.
Reviewed May 2, 2021
When making a call, it sometimes two or three tries to get the call to go through. I will punch the number in or tap the number from recent calls or from my contact list. Then tap on the green circle to call, and nothing happens....dead air, no ring, nothing. I hang up and call again and usually it will go through that time.
Greetings, Terry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
Since I switched to Puretalk, I love that the cost is cheaper especially because I don’t utilize my phone as much as some people, but realized that the signal for the use of my data is weaker, slower and sometimes just freezes.
Hi there, Mason! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 2, 2021
I have called in several times that I have terrible connection to the AT&T towers. I get less than half the phone calls that try to reach me and I often either wait for 15+ seconds for a connection or the call just drops dead. If there were an emergency I doubt I'd be able to reach my daughter 4 miles away. I will most probably be canceling on Monday.
Greetings, Lynda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 1, 2021
I use landline service at home and only use my cell phone when I am away from the house. For years I had an inexpensive plan from T-Mobile with no data. I had spotty service at home and nearby. (I'm live in a valley surrounded by mountains.) I decided to try Pure Talk through AMAC because I could get a low-use inexpensive plan WITH data.
The service is better than I expected. I get strong cell phone signals and the data plan has encouraged me to use data often as I no longer have to connect to WiFi to go on the internet. Pure Talk service is all that the advertisements and endorsers claimed. I have recommended it to others and have encouraged several to ditch their more expensive plans for Pure Talk.
Greetings, Henry! We are thrilled to hear about your experience with Pure Talk thus far and that your service has improved by making the switch. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 1, 2021
Switched from Verizon and saved $37 a month. I had to call customer service for assistance to set up my phone. After setting up the phone for Pure Talk, I have not noticed any difference in service from the higher priced Verizon.
Greetings, Kenneth! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 37 dollars a month on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 1, 2021
Service has been sub-par. I have absolutely no internet access on my phone whatsoever. I often get text messages late, or doubles of messages. I'm considering returning to T Mobile. I'm in the job market and have to have reliable service.
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your data access, the network settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the network settings yourself. An agent will also be reaching out to further assist you. Thank you for your feedback!
Tap Settings > General > Reset > Reset Network Settings
Reviewed April 30, 2021
Data speed is horrible, Had Sprint for 4 years, went over 20gb 1 time. Now I go over with Pure Talk every month and do the same things I did before, just coached to iPhone 12. Only difference! I can’t reach customer service in a reasonable time.
Greetings, Chris! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you have encountered as we are working diligently to rectify this issue. Regarding data usage, once you reach our allotted amount of high-speed data the speed does throttle down to 128 kbps. You may review your data usage by logging into your account portal online at www.puretalkusa.com. Our Unlimited Talk, Text and Data plan caps out at 30 GB of high-speed data. If you have a plan below this, you may upgrade your service package at any time. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 30, 2021
When I signed up I was told that Pure Talk uses the AT&T network. Well, that's not working here. I was with AT&T before I went with Pure Talk, so I know the coverage is not as good. That's why you got four stars.
Greetings, Patricia! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 30, 2021
Been a return customer since around 2014. Love the price and service. The range is broad so I will have service when I'm camping up in Modoc County Pines area. Great customer support. Getting my line was easy and convenient. I recommend this company to people all the time. No contract
Hello, Paulette! We are glad to hear about your experience with Pure Talk over the years. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 30, 2021
Great pricing, decent reception. I am considering switching back to Verizon because I do not receive voicemail notifications. No issues with Verizon, as soon as I switched I lost notifications for voicemail which has already lost business for me. I love the pricing, just don’t like not getting notifications for voicemail.
Greetings, Joseph! We are pleased to hear about your experience with Pure Talk thus far. Our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. If you have any further questions or concerns, our Customer Service department will be happy to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 30, 2021
I cannot get or make a call inside my home. I have to do out to the deck or driveway in order to talk. Text seems to work fine since I installed a new wi fi system. I cannot receive or send a call from my business outside of my home closer to the center of town. I call CS and wait for 45-60-minutes. Gave up calling CS. I had AT&T for years, and a lot of the time they sucked, but they never sucked this bad. Hannity, Rush (show) etc should all be ashamed for recommending. I will not listen to ANY of their recommendations going forward. I actually plan to call and get on their show live and let them know what going on. So disappointed. Yeah, I save a few bucks but got ** service. NOPE. Would not recommend PURE TALK to anyone.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 30, 2021
I had Verizon and was paying $70 a month. With Pure Talk, my bill is $20 a month. The service I get on my phone is just the same as what I had. I certainly would recommend Pure Talk and their representative was very helpful and answered all my questions when purchasing their service.
Hi, Joan! We are thrilled to hear that you are saving 50 dollars a month on your monthly service bill by making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 30, 2021
I have not seen one iota of difference from my very large and very expensive carrier. The transition to Pure Talk was seamless thanks to clear instructions. I have sung the praises of PureTalk to all my friends, many of whom are planning to switch when their contracts are "up"... So happy I heard about PureTalk when listening to Rush Limbaugh on the radio.
Hi there, Laurel! We are delighted to hear about your experience with Pure Talk thus far and that making the switch was a breeze. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 30, 2021
When our phones provisioned 5 of them, it did not automatically add the Puretalk access point. So we had to call support and walk through a couple dozen settings to set up. This was a huge hassle and caused problems with our initial use of the network.
Greetings, John! We regret to hear about the hassle you encountered initially to use your Pure Talk service. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 30, 2021
Reception is poor. Most time when I leave home the signal drops, this area is dominantly AT&T towers. I don't receive very many calls so I don't know when calls are not received except a friend has said the has tried to call repeatedly and they will not go through. My voicemail constantly drops.
Greetings, Betty! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed April 29, 2021
Price is fantastic! Would be fantastic if a customer service representative could answer quicker though... Probably need more reps! Will definitely recommend to family and friends. They are very helpful, and want to improve their services daily. :) So glad I chose Pure Talk! Glad to see commercials on Fox News and on Rush.
Hi there, Steven! We are delighted to hear about your experience with Pure Talk thus far. Please accept our apologies for the long hold time you experienced as we are working diligently to rectify this issue. Be sure to let the family and friends you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
A friend directed me to Pure Talk. I changed from my original service, updated my phone from a flip to an Android, and was able to save money with more options. So far it has been great, but I need to learn how to access more options. Yes, I would recommend it to someone else.
Hi there, Mary! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. If you are ever in need of assistance regarding your device, our Technical Support department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
The actual service to the phone is good; however, the customer service is less than desirable and is in fact absolutely terrible. The shortest wait time I have experienced was 40 minutes before a representative even answered the phone. My time is too valuable to have to wait that long for help. Simply, your wait times are unacceptable. Some questions could possibly be answered via email, but there is no email available, and if it becomes available a prompt reply would be greatly appreciated. One thing further are the service representatives; they are occasionally quite unfriendly which is not ideal after 40+ minutes of waiting. Your services would be near perfect if these issues could be addressed and remedied. Thank you.
Greetings, McKenzie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal Customer Service as this is our top priority and for the long hold times you have encountered. We are working diligently to rectify this issue and will be taking a further look into this matter. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 29, 2021
Great company, service, price! Only problem I can't respond to text that have multiple recipients or send pictures. I've changed settings to no avail. My phone is a Samsung S9. I'm very happy with the service. If I can get this problem solved I'll be a happy camper.
Hi there, Don! We are happy to hear that you are enjoying your Pure Talk service as well as the low price that we provide. Regarding your MMS messages, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and update the APN settings yourself. An agent will also be reaching out to you shortly to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Edited: 5/4/2021
Greetings, Don! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed April 29, 2021
I switched from AT&T to PueTalk. I had two lines costing me 125 a month with AT&T. I now pay $85 and have twice the data that I had with AT&T. If you like wasting your money, keep paying big cellular their outrageous rates. If you want to spend your cash on your family, fun, vehicles, pets or anything other than big cellular switch over the PureTalk. The same service for less!
Hi there, Travis! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
My only problem with the Pure Talk service is that, when I run out of GB, I can't get internet and that happens at the end of the month cycle. Is there a remedy for that? Please let me know if there is a extra charge for more GB.
Greetings, Arnaldo! Once you use your allotted amount of high-speed data, the speed does throttle to 128kbps. If you require additional data, you may always upgrade your service package at any time. You may do this by contacting our Customer Service department or by logging into your account portal online at www.puretalkusa.com. Thank you for your feedback!
Reviewed April 29, 2021
Reception in rural areas fair at best, speed of internet when throttled is abhorrent. Phone doesn't like to switch between networks well (wifi to mobile network). I wish I never switched, the cost savings is negligible compared to the reduced quality of service.
Greetings, Brad! We regret to hear about your experience with Pure Talk thus far but appreciate your feedback as it has always helped us improve the Pure Talk experience. Please accept our apologies for any inconvenience you have encountered thus far. If you have any further questions or concerns, please contact our Customer Service department.
Reviewed April 29, 2021
I pay less for more with Puretalk. The service is the same and I know that I'm not longer feeding the beast that is Verizon. I don't have to worry about my money being spent on programs and organizations that hold values antithetical to my my own.
Greetings, William! We are thrilled to hear about your experience with your Pure Talk service thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
The only negative I have is that the voicemail call log is gone. Now I have to call voicemail to playback messages to see who and when someone called. I would like to see that changed for a better experience.
Hi there, Marty! Regarding your voicemail, our Technical Support department has added the visual voicemail feature to both devices on your account. Please restart your device and this feature should be available to you. If you have any further questions, please contact our Customer Service department. Thank you for your feedback. It is greatly appreciated!
Reviewed April 29, 2021
Michelle was wonderful!! So patient and sweet.. Loving the service so far..Two months in. We are not very good at setting up cell phones or computers. We are so grateful for all the help. Thank you, from Jerry and Leslie.
Hi there, Leslie! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 29, 2021
The service is not nearly as good. The price per month is more than when I had unlimited data. I lose many calls where I never used to lose calls. And I am locked into a 2 year “contract” unless I pay $250. Would not recommend to anyone.
Greetings, Jordan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for any inconvenience you have encountered thus far. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 29, 2021
I am unable to set up my voicemail. When I record it, it plays back accurate but I’m not able to save it! When people call they get a message that “this customer has a voicemail that not been set up.” Otherwise I’m very happy w/ Pure Talk. Please help!!
Greetings, Cathy! We are happy to hear that you are satisfied with your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to both devices on your account. Please restart your device and this feature should be available to you. If you have any further questions, please contact our Customer Service department. Thank you for your feedback. It is greatly appreciated!
Reviewed April 28, 2021
Poor coverage. Web coverage poor. Slow to super slow access. Less expensive but nowhere close to the same coverage and speed. Adequate to just plain cheap. Not what I expected from Rush Limbaugh endorsed product. You're not going to be using anything I write here to endorse this but cheap.
Greetings, Kevin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. If you are ever in need of assistance regarding your data, our Technical Support department would be more than happy to assist you. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
We are not happy with the service or the operation. First off it does not work in Mexico which was a problem when we were there. It also is slow in dial-up and also internet connections. We also do not care for the very long waits on the customer service line. It is way too long.
Greetings, Wayne! Pure Talk service will only operate within the United States. We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the hold time you encountered, as we are working diligently to rectify this matter. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
We have been looking for ways to support businesses that align with our values and still provide excellent products and services. Pure Talk does just that. The only noticeable difference between our service now and when we used to have Verizon is that we pay less than half of our old bill and when we need assistance we talk to a real, polite person in the USA. Couldn’t be happier!
Hi there, Mary! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 28, 2021
We like the unlimited talk and text for a good price. We are hoping we get good service in Washington state when we move in May. We want to tell our friends and relatives about how great the service we are getting.
Hi there, Rebecca! We are pleased to hear that you are enjoying your Pure Talk service as well as the low price that we provide. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 28, 2021
Text messages are delayed. Sometimes by literally days. Same with voice messages. Phone calls are not received at times, and there is no indication that I received a call. This never happened with Verizon. Plus you do not support 5G. My two star rating is being generous. Les **.
Greetings, Leslie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
Cost cannot be beat; however, went out of town to CLEARLY covered area, and there was NO signal to be found, even though the touting is "we use AT&T towers!" Had to borrow a phone to call the person we'd said to meet after driving 3 hrs. Another test coming up, just about to drive over 2,000 miles; will see what kind of service (or lack thereof) we get. :(
Greetings, Dr. Pamela! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
When at home, we cannot receive phone calls except by internet. We have had to buy a TracFone flip phone and it out performs Pure Talk in every way! We will meet our commitment to PureTalk but after that we will be canceling.
Greetings, Jan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
Lack of coverage. It was better with ATT. Too many "emergency calls only" and no network coverage. Very poor reception in the house. Have to go outside to get better reception. Maybe your network is not strong enough for our area. The wife has Verizon and she has no trouble at all.
Greetings, Johnny! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us improve the Pure Talk experience.
Reviewed April 28, 2021
The clarity is excellent. Extremely satisfied. The monthly savings is $100.62 or annual $1,207.44 which makes me extremely happy. The transition from Verizon to Pure Talk USA was unbelievable. I am more than happy, I am ecstatic. Keep up the good work. Cell phones **. Martin & Betty M **.
Hi there, Martin and Betty! We are thrilled to hear that you are enjoying your Pure Talk service and that you are saving $1,207.44 a year by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 28, 2021
Set up for 1 Android was complicated and required tech assist. Didn't like waiting on hold but every time I called I received excellent problem solving and setup support. Once thru the transition we cannot tell the difference from AT&T and LOVE the price! Radio advertising was accurate!
Greetings, Ann and Steve! We regret to hear about the wait time you experienced as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us improve the Pure Talk experience!
Reviewed April 27, 2021
The long distance service is excellent even though I live in the country. I never lose a connection, unless I forget and go downstairs to the basement. The price is also unbelievably low. I was paying $160/mo. with Verizon. The cost is now less than $50/month.
Hi there, Steve! We are pleased to hear about your experience with Pure Talk thus far and that you are saving over half of your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 27, 2021
My family has 3 Samsung phones. I have the S8+, my wife has the S8+ Note, and my daughter has an S7. When we are in the home we have WiFi turned on and use WiFi calling due to the spotty coverage. Phone calls work great but messaging is a nightmare. All I receive are communications from friends and family that say "No Subject, Message size, and Message expiration date". When I try to download the message I get the spinning wheel on the screen and nothing else. I have tried calling support and have had multiple Techs help me modify my Mobile Network settings to no avail. Help!
Hi there, Mackie! We are more than happy to bring clarity to this matter. Regarding MMS messages, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the APN settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed April 27, 2021
I love dumping ATT and the price is right. However I can not send or receive photos via text for some reason. I get an error notice about "multimedia messages"...Unable to retrieve, service unavailable, etc. I need help with that!
Greetings, Thomas! We are thrilled to hear that you are enjoying your Pure Talk service. Regarding MMS messages, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the APN settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 5/3/2021
Greetings, Thomas! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 27, 2021
No problems.Good service, good price, good plan. Customer service is knowledgeable and pleasant. I have recommended this service to all my friends. I am very happy to have this service because I am a senior citizen and the monthly rate helps me manage my budget.
Hi there, Carla! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 27, 2021
Customer service takes too long to answer phone. Took over two hours to reach you. Need more phone lines and representatives. Phones work good and I am pleased with them. I’m not pleased with amount of time it takes to reach you.
Greetings, Earl! Please accept our apologies for the hold time you have experienced as we are working diligently to rectify this issue. We are happy to hear that you are enjoying your Pure Talk service. Thank you for your feedback!
Reviewed April 27, 2021
My main disappointment has to do with coverage & signal strength. Based on the extent of advertising, this service uses the same towers as Verizon (found out later it’s actually AT&T). However, the coverage is noticeably weaker & slower almost everywhere! When texting before switching things sent & were received almost instantaneously. Now there is a big delay most of the time - sometimes not sending at all. When indoors shopping when signals were weak but useable before, not there’s almost no service. The cost is cheaper, but I feel like I was misled overall.
Greetings, Garth! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is greatly appreciated!
Reviewed April 27, 2021
I had a little trouble at first getting the rings right and being able to call each other but an iPhone specialist cleared it all for us and it’s been great. I have recommended the service to others especially if they are paying for four or more phones.
Greetings, David! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Your feedback is greatly appreciated!
Reviewed April 27, 2021
Pure Talk was easy to switch to and the bill is AWESOME! The only hiccup I have is that occasionally people will try to send me pictures via text, but they don't come through. Aside from that, I don't seem to have any service issues and am so happy I switched to puretalk.
Greetings, Amy! We are pleased to hear that making the switch to Pure Talk was a breeze and that you are saving money on your monthly service bill. Regarding sending and receiving MMS messages, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the APN settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 5/3/2021
Greetings, Amy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 27, 2021
Don't get calls or dial out from locations that I used to as an ATT customer. Dropped calls and bad reception when I can call out, clicking noises and hissing. On brand new Samsung galaxy s9. Please help I am frustrated and disappointed. Thanks.
Greetings, Wayne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is greatly appreciated!
Reviewed April 26, 2021
At least 3 different salespersons promised an Android hotspot would work with Pure Talk. I was promised we’d not see any difference. Wrong. It did not work. Had to leave pure talk. Customer service was the slowest I’ve ever seen for any company of any type. Never waited less than 20 minutes!
Greetings, George! We regret to hear about your experience with Pure Talk thus far. The hotspot feature is only guaranteed to work on iPhone models 6S and above. Please accept our apologies for this inconvenience and for the hold time you experienced as we are working diligently to rectify this issue. Your feedback is appreciated!
Reviewed April 26, 2021
No matter where I go I have ** service. Honestly wish I could get out of the contract. I only have service when connected to WiFi. Other than that, I have poor connection. Can’t send text right away, don’t get incoming text until I send another.
Greetings, Ashley! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is greatly appreciated!
Reviewed April 26, 2021
Internet didn’t work while traveling in Hawaii unless I was at the hotel. Family has a hard time connecting to me, they have to call 2-4 times before finally connecting through for the phone to ring. Will be leaving after getting set up with another company. Tried calling all day on Sunday to pay bill and no one answered and it was during work hours.
Greetings, Christine! We regret to hear that you were experiencing service issues while traveling in Hawaii. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you experienced. We are working diligently to rectify this issue. Regarding your data connection, the network settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the network settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/4/2021
Greetings, Christine! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 26, 2021
I'm happy with the cost savings and telephone/text works well. Many data items like iheart radio and Apple podcasts will either not load or take forever. I do not like having to use wifi to do these things.
Greetings, Clifford! We are happy to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Regarding your data access, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset the APN settings yourself. An agent will also be contacting you for further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 5/4/2021
Greetings, Clifford! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 26, 2021
We’ve enjoyed the service very much and have recommended it several times. It took a while to get all the bugs out of changes to our land lines but when we did things went smooth. Thank you for the opportunity to express our thanks.
Hi there, David! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 26, 2021
Not knowledgeable customer service. Would not help me upgrade my service. Change over was not a smooth transition. Extremely long waits on phone and then representative transferred me to another person who was not helpful how much more can I say about poor customer service.
Greetings, Richard! We regret to hear about the experience you have had with Pure Talk thus far as providing optimal Customer Service is our top priority. Please accept our apologies for the wait time you have encountered as we are working diligently to rectify this issue. Thank you for your feedback, it is valuable to us!
Reviewed April 26, 2021
Excellent and haven't missed a beat since switching from ATT. Phone bill cut my more than 50%! Easy to change over and great support service (didn't need to use it, but did make a follow-up call to ask some questions and was taken care of quickly). Switch now!
Hi there, Robert! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving over half of your monthly service bill by making the switch. Our Customer Service department is always eager to assist with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 26, 2021
Very happy with $, But not so much about phone numbers not showing up in missed calls or any calls on my phone list for calls. They go to voice message. The only way I know they called is to continue to check voice mail.
Greetings, Margarite! We are pleased to hear that you are saving money on your monthly service bill by making the switch to Pure Talk. Regarding your voicemail messages, we have added the visual voicemail feature to your device so that you may now be notified when you have received a voicemail. Please restart your device and this feature should be available to you. Thank you for your feedback!
Reviewed April 25, 2021
My service started great. After 2 months now all my texts are days late. They usually flood though after 10pm 2 days later. Which isn't great for my current job, or my search for a new one. I have tried both suggested APN'S updating the phone, updating the app,. Other apps. Nothing has changed. So it has to be the service.
Greetings, Joe! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
I am still unable to download MMS on my phone since I've been with Pure Talk, despite following your instructions (twice) and re-entering information on my phone settings. Both times I messaged for help I was answered with the same generic message.
Hi there, Anamaria! We regret to hear that you are experiencing issues with your MMS messages. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Edited: 5/4/2021
Greetings, Anamaria! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 25, 2021
Many times a text needs to be resent again and again. When I call someone, the phone says “calling” but it does nothing. Frequently I have to call again 2-3 times before the call goes through. I had much better service with T Mobile.
Greetings, Melinda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
Smooth transition, very well executed. Brought my wife and daughter into pure talk as well. Do I get a referral fee? Because if I do, I would referred many more people. As far as I could see the quality of the service is just as good as the big three rip-off companies. Highly recommended, go for it everyone! Kill the cabal!
Greetings, Timothy! We are pleased to hear that you are enjoying your Pure Talk service. We do offer a referral credit as long as the referee inputs your phone number at the start of their initial order. This benefits both you and the person you referred. A 20 dollar credit will be applied to both accounts after you have both have been a Pure Talk customer for the duration of 2 months with your account in good standing. If you have any further questions regarding this matter, please contact our Customer Service department at 1-877-820-7873. Thank you for your feedback!
Reviewed April 25, 2021
I used to be with Spectrum and it was the worst experience ever! I have better reception with Pure Talk and unlimited data at a much lower cost! The customer service is also great! My wife also signed up for Pure Talk! The fact that it's based in Georgia is also a plus!
Hi there, Gary! We are thrilled to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
When I call in for tech support or for anything else the hold/Wait time is entirely tooo long! Techs are not very experienced and they tell me to go to Verizon or ATT&T to get answers. I think you can do a better job of training your people.
Greetings, Janice! Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue and for the experience you have had with our Technical Support department. We will be sure to take a further look into this matter. Thank you for your feedback!
Reviewed April 25, 2021
We are so satisfied with the customer service at Pure Talk! TREMENDOUSLY better than our previous carrier, Verizon. The transition was seamless and we haven’t missed a beat. The pricing is also amazing. We were paying more than double the price for the same exact service and plan.
Hi there, Jackie! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
Always says call failed and then cuts out. I cannot talk to a human being-perpetually on hold (hire more people?) and getting in touch via Internet website is equally useless. No option for my complaint. PLEASE FIX. I NEED TO MAKE OUTGOING CALLS.
Greetings, Candance! We regret to hear of the issues you are experiencing and will be sure to have an agent reach out to you to provide further assistance. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Thank you for your feedback!
Edited: 5/4/2021
Greetings, Candace! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 25, 2021
My wife and I each have had service with you for almost 3 months. Our experience so far has been less than what we expected, changing from Sprint towers to AT&T. We know many people who have actual AT&T service and have far better signals wherever they are than we do. We had Android phones, so we just bought iPhones since your representatives told us they worked far better. Voicemail does work better, but the signal didn’t improve at all. Are we only getting partial service with AT&T?
Greetings, Gary! We provide the same coverage that AT&T does as we utilize their towers. Coverage may be impacted by local terrain or structures. Please accept our apologies for any inconvenience this may have caused. If you have any further questions regarding this matter, please contact our Customer Service department at 1-877-820-7873. Thank you for your feedback!
Reviewed April 25, 2021
I was calling to see if I needed to change my plan if I upgraded my phone. I had to call twice because the 1st time I was on hold for 20 minutes and never got a representative so I called back and only had to wait 10 minutes. My question was answered thoroughly and quickly.
Greetings, Sandra! Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
A lot of my calls have gone straight to voicemail. I have also lost service for a few minutes before I could call anyone. I like the price of service plan, but I find it not worth missing phone calls. Please fix this for me.
Greetings, Joseph! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 25, 2021
I came from AT&T where I had visual voicemail for my Samsung Galaxy S9. I didn't realize how much I would miss it. Please add this feature ASAP. I was told it was in test for iPhone only. It could be a deal breaker for me.
Greetings, Deb! The visual voicemail feature is only guaranteed to work successfully on iPhone models 6S and above. Please accept our apologies if this has caused any inconvenience. We have added this feature to your device. Please restart your device and this feature may be available to you. Thank you for your feedback!
Reviewed April 25, 2021
After trying for three weeks and being frustrated being put on hold for long period of time I finally found someone to help with my situation and to get my phone working again. Four different times with different techs who couldn't solve the problem.
Greetings, Richard! We regret to hear about this experience with Pure Talk. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 24, 2021
PureTalk has been a wonderful service for its first month. I now have better cell coverage and faster data than my previous service provider. I look forward to the same level of quality service for years to come. Keep it up!
Hi, Anthony! We are thrilled to hear about your experience with Pure Talk thus far and that you are encountering improvements within your service by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 24, 2021
Voicemail is not as easy to set up or use as our old Verizon setup. Also, if I go internationally, I understand that Pure Talk is not available. I do like the fact that Pure Talk is more economical to use.
Hi there, Norm! After reviewing your account we have added the visual voicemail feature to both devices. Please restart your device and this feature should be available to you. If you are in need of further assistance please contact our Customer Service department. Thank you for your feedback!
Reviewed April 24, 2021
I like the phone. I am however having some issues. I've been meaning to write them down as they happen but keep forgetting. One thing that pops up a lot is unsupported server or something like that. I will try to pay more attention and contact you. Thanks!
Greetings, Peggy! We regret to hear that you are experiencing issues with your service. Our Technical Support department is more than happy to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 24, 2021
Cannot receive coverage at work for YouTube. Also if there have been three times that I have not received text messages sent. I have suggested this coverage to friends because of the cost. But the coverage is not as good as Verizon had been.
Greetings, Diane! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 24, 2021
Easy and inexpensive. Excellent coverage. Easy to activate with my phone and customer service people are always there and from the US. The instructions when I switched my service were clear and easy to follow. I especially love that this company does not tell its customers what to believe or think about politics. Not having to deal with that is very refreshing.
Greetings, Cynthia! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 23, 2021
I was reluctant to leave Verizon. I believed that no other provider could provide the same service but got tired of Verizon's high cost so I decided to try an alternative. The results were disappointing so I ended up back at Verizon. So glad I decided to give PureTalk a try. Absolutely love it! Wish I had switched MUCH sooner.
Hi there, Sharon! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 23, 2021
I received a text stating my account would be shut off if payment wasn't received by 8pm. I had called the previous month to change my billing info. The representative who assisted me was helpful, curious and resolved my issue.
Greetings, Janis! We are glad to hear you were able to speak with our Customer Service department and successfully resolve your issue. They are always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 23, 2021
The service itself is great. No dropped calls, fast connections, etc. but customer service is severely lacking. Start a retraining with your agents so they actually know what they're not giving customers wrong information, quoting savings that do not exist, and know what they're doing. And change shipping agents. My Fedex package that was due here in 2 days, took 3 WEEKS and I nearly lost my phone number because of it.
Greetings, Cynthia! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service as this is our top priority and for the shipping delay you encountered. Thank you for your feedback, It is greatly appreciated!
Reviewed April 23, 2021
Your marketing ads/materials made it seem that switching to Pure TalkUSA would be a simple process and it was anything but simple. After activating service on our existing phones, we did not have phone or internet service outside our home - even on our patio, the signal was weak, calls dropped constantly and we couldn't send photos/videos. Each of these issues required multiple customer service calls. CS answered immediately, but could not provide any assistance & transferred us to tech support. Wait time for each of 7 calls was 35-45 minutes, which is simply unacceptable. Several of those calls dropped - I lost my place in queue and had to start over!
We received incorrect info re: changing internal settings and had to call back and go through that lengthy process again for both phones. This was the worst and most frustrating customer service experience I have ever had. I came very close to canceling our service. Once the issues were finally resolved, service has been acceptable, but this experience negatively impacted my impression of PureTalk and I have little confidence in your company. I definitely would not recommend PureTalk to others, unless it was someone I don't like!
Greetings, Lisa! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service as this is our top priority and for the wait time, you encountered. We are working diligently to rectify that issue. It's a pleasure to hear that your issues have been resolved and will be sending you a private message regarding this matter. Thank you for your feedback It is greatly appreciated!
Reviewed April 23, 2021
The coverage is not as far and as extensive as promised, advertised by Bill O’Reilly and Rush Limbaugh and all the conservative hosts that it’s all on the same towers yet Verizon coverage in the same areas was much better. The few times I’ve had to talk to customer service, they were not very knowledgeable or very helpful. Hopefully the next time will be a different experience. We want to stay with you so please continue to get better.
Greetings, Diana! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies if you experienced anything other than optimal customer service as this is our top priority. Regarding the coverage, it may be impacted by local terrain or structures. Please kindly be aware that we utilize AT&T's GSM network instead of Verizon's CDMA network. Thank you for your feedback. It is greatly appreciated!
Reviewed April 22, 2021
Pure Talk is saving my spouse and myself about $80 per month. We have not noticed any changes in service while switching to Pure Talk from our previous carrier. Why pay more? For anyone not under contract with their current provider, this is a great opportunity to save money.
Hi there, Larry! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving 80 dollars a month on your service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 22, 2021
Love that the service is affordable and no extra charges if we go over data. We have excellent coverage with cell towers. My husband has own business so we need good service for all his calls. I text and use Facebook messenger and love my plan. Thank you PureTalk.
Greetings, Sandra! We are thrilled to hear that you are loving your Pure Talk service. If you are ever in need of assistance, our Customer Service department is always eager to help! Thank you for your feedback. It is greatly appreciated!
Reviewed April 22, 2021
I was unable to access internet while on my job, out of the office. It was necessary to be able to get online to sign in and out at work. We changed back to Republic Wireless. The calls were clear and that was what I did like about your service. **
Greetings, Suzie! We regret to hear about the experience you have had with Pure Talk. Our Technical Support department would have been more than happy to assist with rectifying this issue by updating your APN settings. If you have any further questions or concerns, feel free to contact our Customer Service department. We hope you try us out again in the future. Thank you for your feedback!
Reviewed April 22, 2021
I must say I was disappointed with the coverage, I live in northern AZ and the signal is spotty at best. I work often in eastern AZ and get no service at all. I hope this is an issue that can be fixed. As much as I like supporting a veteran owned company I need to have phone service.
Greetings, Lawrence! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed April 21, 2021
I would have given 5 stars but at times very long wait time. Other than that good customer service. When I called good you're in the USA and can speak understandable ENGLISH. Wish you offered flip phones at a reasonable price. Thanks again for all your help.
Greetings, Wayne! Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the long wait time you experienced as we are working diligently to rectify this issue. Thank you for your feedback. It is greatly appreciated!
Reviewed April 21, 2021
I wanted cheaper cell phone coverage for my husband. The coverage is just ok. Internet is AWFUL. I can't video call anymore, which is a bummer I was not expecting. But I'm saving 100 dollars a month. I'm meh about it right now.
Greetings, Elizabeth! We are happy to hear that you are saving 100 dollars a month by making the switch to Pure Talk. Regarding the data issue, the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/27/2021
Greetings, Elizabeth! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 21, 2021
My apps, podcasts and games would not load! I couldn’t watch Roku and that is the only TV I have! The customer person said I was out of data. And I had till the 17th for new data! There’s nothing I could do!! That has never happened to me with Verizon. And I purchased unlimited!!!
Greetings Lucylia! We regret to hear about this experience. Our Unlimited Talk, Text, and Data plan caps out at 30GB of high-speed data. Once you used your allotted amount of high-speed data, it does throttle down to 128 kbps instead of shutting off the data completely. Please accept our apologies if this has caused any inconvenience. You may review your data usage through your account portal online at www.puretalkusa.com. Thank you for your feedback!
Reviewed April 21, 2021
Call quality is poor in many areas. I switched from Verizon expecting the same call quality and so far I’m disappointed. Many times I have to have the person I’m talking to repeat themselves because the volume goes up and down during my calls. Also many more calls get dropped than before. I’m enjoying the price difference but I’m not sure if I’m going to stay with Puretalk at this point. Also one big thing is the weak signal won’t allow me to access the internet in many areas when people I’m with can get right on. Please work on these issues! The real test will be in a couple weeks when I travel to Florida.
Greetings, Larry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 21, 2021
To a person, everyone I have dealt with at Pure TalkUSA has been knowledgeable, professional, totally pleasant and helpful. The only complaint I have is the long wait time to talk to someone when I have a problem. It is always at LEAST 1/2 hour on hold. The whole time the recording is telling me how many things I can accomplish online, when I surely wouldn't be holding if I could fix my issue online. A lot of my issues are "new customer" learning your business type situations that I have already looked up online. I am hoping that you are planning to add employees to your customer service department. Thank you!
Hi there, Nancy! We are happy to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the long wait time you experienced as we are working diligently to rectify this issue. Your feedback is greatly appreciated!
Reviewed April 21, 2021
We left Verizon because of the ads we heard from Rush & Hannity. We are small business owners and need to save wherever we can. We hesitated but went ahead with it. We do like the pricing but when we went to visit my brother in Show Low, AZ we found out that you do NOT have service there. If our car breaks down, or we get in an accident - we would not have been able to call anyone. This did not make us happy at all. Also, my husband for some reason cannot send pics from his phone and we don't know why? He used to do it all the time with Verizon. Thanks. Olivia & Carmello **
Greetings, Olivia! We are thrilled to hear that you are loving the price of your Pure Talk service. Please accept our apologies that you did not receive a good signal when visiting your brother. Coverage may be impacted by local terrain or structures. Regarding the MMS issues your husband is experiencing, the APN settings within his device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 5/6/2021
Greetings, Olivia! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 21, 2021
I am super pleased with phone call service. I get it in places where Verizon had none. My only issue is dropped texts. This is a big issue for me. I am not getting all texts sent to me. I will call service to see if this can be addressed.
Greetings, Phyllis! We are happy to hear that you are enjoying your Pure Talk service. Regarding dropped text messages, this may be due to the service within your area. Coverage may be impacted by local terrain or structures. The network settings may also need to be reset within your device. Listed below will be the instructions if you would like to try and reset the network settings yourself. If this issue continues please contact our Technical Support department.
Tap Settings > General > Reset > Reset Network Settings
Reviewed April 20, 2021
We switched to save money, and that has proven to be true. Along with savings, we are receiving excellent cell phone, without dropping any calls. There is also excellent customer services if needed. We are happy we switched to Pure Talk.
Hi, Charles! We are thrilled to hear about your experience with Pure Talk and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 20, 2021
I had trouble getting my internet on my phone to work. I contacted Pure Talk support online, and they gave me the info to correct problem. I am happy with my plan with pure talk, $20 a month for 2gb data.
Hi there, Jerry! We are happy to hear about your satisfaction with your Pure Talk service. Our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 20, 2021
Failed to set up properly and didn't program my Android right. Couldn't call out. Had to call back and took a long time on hold. Had the same problem again where it lost the programming. Customer service wait again, over 40 minute and the tech didn't know how to correct the problem. Too many dead spots, Have to resend message as it didn't go through and had to resend too often.
Greetings, Nancy! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for this inconvenience and for the hold time you have encountered. We are working diligently to rectify this issue. Thank you for your feedback.
Reviewed April 20, 2021
My reception is poor in my neighborhood, because we are surrounded by mountains. Sometimes a text with a photo attached will not go through immediately, and I have to walk outside to send it. To get an update on my Fitbit, I had to drive out of my home area in order for the process to be completed since I only get 1-2 bars at home.. However, most of my calls go through now without dropping, and most of my texts. I enjoy the simplicity of the service without having a contract and the price of the service is appreciated.
Greetings, Lauralee! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. If you are ever in need of assistance, our Customer Service department is always eager to assist you. Thank you for your feedback!
Reviewed April 20, 2021
The issue is what you know already. It is the wait time I had to endure to access you. I had to wait on hold for 30 long minutes. If it was not for my sister which said repeatedly persistence persistence I would have given up and switched back to AT@T, even if it would have cost me more money. This time the wait time was less but still long10 to 12 minutes. But once I got to a representative, she was delightful and very helpful. I know it is money, but you NEED more people not more computerization. Thanks. Mike **.
Greetings, Michael! Please accept our apologies for the hold time you have experienced as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 20, 2021
Really appreciate the cost difference with no reduction in service. There was also a big increase in data. I received twice the data at the same speed and only about one third the cost. I would recommend Pure Talk to anyone. You do have to do the switch or install by yourself or request help on the phone which may be a problem for some people.
Hi there, Daniel! We are pleased to hear that you are saving money on your monthly service by making the switch. If you are ever in need of assistance, our Customer Service department is always eager to assist you. Thank you for your feedback!
Reviewed April 20, 2021
Excellent coverage and price. We Switched from Verizon to Puretalk and very happy with the switch. I get as good or better reception in my same locations which is approximately 75 mile radius around Minneapolis and Saint Paul MN region. Plan to switch all other family lines to Pure Talk.
Greetings, John! We are happy to hear that you are enjoying your Pure Talk service and that you are experiencing improvements with your service by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 20, 2021
High Speed Data Plan is actually a Low Speed/Unavailable Plan. There are lots of times where there is no response. Also, my Ring doorbell alerts do not alert me nearly as soon as when I was with AT&T, and my text messages come in sometimes after much delay. This is a MAJOR INCONVENIENCE and I'm SORELY DISAPPOINTED and AGGRAVATED. If it doesn't improve during this month's billing cycle I may very well change back to AT&T. Thanks for any assistance you can provide.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed April 20, 2021
I had to buy a new phone to use your services. Since then, I find that your service does not connect to all AT&T towers you use, so my data service is inconsistent or non-existent for some services. So far, I’m not very impressed.
Greetings, Victoria! We regret to hear that you are experiencing data issues. The APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try to update the APN settings yourself. An agent will be reaching out to you to provide further assistance. Thank you for your feedback!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/27/2021
Greetings, Victoria! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 20, 2021
It will allow me to download an image onto my gallery, but then it will not allow uploading the image onto a text or email. It did with my previous carrier. There was some echoing on the other end of a phone conversation, but that appears to have stopped. Some files have been unable to be opened. Some require a Pin. How do I put in a Pin? Texts sometimes repeat 2 or 3 times after I send just once. Texts are not showing "Read" after recipients have read the text. When I dial 611 the message says it is going to AT&T. Otherwise, I am pleased. Also, I believe some of these issues have corrected themselves as the people I text have not mentioned, recently, about double and triple of the same text coming through or the echoing during a phone call.
Greetings, Kim! We regret to hear of the issues you are experiencing with your Pure Talk service. An agent will be reaching out to you shortly regarding this matter. Thank you for your feedback. It is greatly appreciated!
Edited: 4/28/2021
Greetings, Kim! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 19, 2021
PureTalk has great value for the cost. I hardly ever use data outside the home, so the plan I have maximizes the value I get from them (able to use GPS without worrying about going over data limits) while not feeling afraid to view websites and things outside the home. Best monthly cost to data to service ratio I've found from a provider yet.
Hi there, Sean! We are pleased to hear that you are enjoying the cost and service that Pure Talk provides. Thank you for your feedback. It is greatly appreciated!
Reviewed April 19, 2021
Unbeatable Prices! Great service! Love my PURE TALK! I am so glad this is an American company! Verizon gives money to BLM so I had to stop patronizing that company! Thank you so much for all that you do! I'm telling everyone about this AWESOME PHONE SERVICE! PURE TALK IS THE GREATEST! THANK YOU THANK YOU THANK YOU!!!!
Greetings, Patricia! We are pleased to hear that you are enjoying the cost and service that Pure Talk provides. Thank you for your feedback. It is greatly appreciated!
Reviewed April 19, 2021
Awesome help on Sunday for bill pay extension and where to send dd214. Very excellent service and appreciated very much by this Disabled US Army veteran who really needed the financial reduction in cell phone expense as att was charging outrageous fees and not providing what they said they could...Thanks. Steve
Greetings, Steven! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Your feedback is greatly appreciated! Thank you for your service!
Reviewed April 19, 2021
I have been highly satisfied with PureTalk! I have had no issues with coverage or data, since I switched from AT&T and am paying almost a third less. I also enjoy the fact that I won’t ever be charged for going over data, although I know I never will.
Hi there, Michael! We are happy to hear that you are enjoying your Pure Talk service at a fraction of the price of your previous provider. Thank you for your feedback. It is greatly appreciated!
Reviewed April 19, 2021
I have waited hours for tech support and don't. End hanging up after an hour. I'm having problems with my service and have come to the conclusion you have no tech support once you are a customer. I'm sure it's just a setting on my phone but if you cant help me I have no choice but to look for service elsewhere.
Greetings, Greg! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback!
Edited: 4/27/2021
Greetings, Greg! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 18, 2021
Great help from customer service rep. Got my problem handled very quickly. Had to wait on line for 30 minutes to get to rep. though. Still, I am very happy to be a Pure Talk customer. So glad I listened to Rush and Hannity.
Greetings, John! We are happy to hear that you are enjoying your Pure Talk service. Please accept our apologies for the hold time you experienced as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 18, 2021
Pure Talk is a very good experience especially since I have just retired and living on a fixed income. The service has been excellent and I recommend it to everyone I talk to. Thank you Pure Talk and Mark Levin.
Hi there, Robert! It's our pleasure! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 18, 2021
All representatives I came in contact with handled my concerns with high professionalism, knowledge and courtesy. Change from previous provider was timely and seamless. I am very happy and satisfied with the phone service I receive from Pure Talk and have already recommended Pure Talk to two friends.
Greetings, Darlene! We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 18, 2021
I'm getting the same service as I used to from a major carrier at a third of the price. You just can't beat that! No games. No hassles. Don't feel like I'm selling my soul to Darth Vader in order to connect with the world.
Hi there, Alisa! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed April 18, 2021
When I signed up for Pure Talk I was told that the day I activated my account would be the date of debiting my banking account for payment, 02/17/21 was start date. On or about mid March in mid call my account was suspended and call dropped. This was restarted the next day with an apology. Now, again in April 11, 9:26 pM again in mid phone call with my Pastor call was dropped and another message about payment. I sent an email to Info@puretalkusa.com and got a response 04/12 at around 3:39 pm with no explanation of what is going on with my account.
I pursued calling PureTalk customer service was given no real reason for this ongoing problem. I requested to speak with a Supv. was put on hold and was told that a glitch caused call to be dropped and that NEXT time just dial 611 and they will cut service back on. I informed CSR that I am NOT expecting to have to have my service cut back on!!! Seriously, this is NOT the carrier service I was hoping to get when recommended by a personal friend who has never had a problem with PureTalk. Three times and you're OUT!!! So please, take care of YOUR GLITCHES!!! Not my problem, as your CUSTOMER.
Greetings, Suzanne! We regret to hear about your experience with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback!
Reviewed April 18, 2021
I am pleased with the phone service to date. I would like to see coverage for the smart watch. IE: Apple watch. We like to use our watches to make and receive calls etc. when we don't have our phone with us.
Greetings, Randy! We are happy to hear that you are enjoying your Pure Talk service. At this time, smartwatches are not guaranteed to work successfully. Please stay tuned for future announcements. Thank you for your feedback!
Reviewed April 18, 2021
Very happy with the cost and service. I like using a smaller veteran owned conservative company. I appreciate no charge if I go over my usage on my plan. I only had a problem with coverage on one occasion. I would recommend Pure Talk to others.
Greetings, Regina! We are pleased to hear that you are enjoying the cost and service Pure Talk provides. Thank you for your feedback. It is greatly appreciated!
Reviewed April 18, 2021
Your map may say Eagle Grove Iowa has very good service but it does not. I can be sitting downtown and not have any service. There's a tower on the edge of town but you have to get practically on top of it to get more than one bar if that
Greetings, Keith! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 17, 2021
I have been billed for 2 accounts even though the sim card did not work in 2nd phone. I would like an explanation. Overcharging is exactly why I left my prior provider. I would like a cash credit or a 4 month credit. I would also like to stop the double billing. The second phone is with T-Mobile since I couldn't get it to work with Pure Talk.
Greetings, Michael! We regret to hear of the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback.
Reviewed April 17, 2021
Young lady who took my call was very courteous and friendly.. She solved our problem Almost immediately. Reset our voice-mail and stayed with me to be sure it worked. I am very happy with results. Have recommended you several times.
Greetings, Byron! We are happy to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 17, 2021
Texting videos and photos is not working with my new plan. When I had Verizon, and I had no problem seeing texts and videos. I would like somebody to call me regarding this issue and tell me if I have enough data.
Greetings, Brad! We regret to hear that you are experiencing MMS issues. The APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/28/2021
Greetings, Brad! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 17, 2021
Such an easy switch from the previous provider. Painless transition. Now I'm enjoying efficiency on my phone and lovely billing. Couldn't be happier. Nothing in my personal files was lost, and I'm continuing my life with phone familiarity but with better service and great pricing. It was SO worth the change to Pure Talk!
Hi there, Susan! We are thrilled to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 17, 2021
I had service in the Grand Canyon with my old service (**). Usually I do not need service when I am on vacation; however, this trip I needed to speak with my workplace, my wife needed to communicate with her doctor, and we had a son and granddaughter we needed to communicate with to set up meeting places. I called, and the tech person tried very hard to solve my problem. Turns out Pure Talk has no service in the Canyon Park. I thought you and ** had AT&T as carriers. ** also has Mobile 1. I hate to do it, but I may have to go back to them.
Greetings, Kenneth! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 17, 2021
Google and YouTube service is lacking. Most times don't have it and when you do you lose it. Not happy with Data service..Called about problem and went through a system reset. Problem still exists. When connecting to Google able to punch in search but site only lasts for few seconds then goes back to home page. Frustrating.
Greetings, Anthony! We regret to hear of the data issues you have experienced. The APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/26/2021
Greetings, Anthony! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 17, 2021
I got the phone but it took 9 days and multiple calls to get it activated. It still works intermittently even though I was told it gets service in this area. It's been 3 weeks now and I just learned how to set up voicemail. No instructions came with the phone and I don't have internet at home. I could always get through to a ** rep (through AARP) and they always spoke clear English. I left them because I didn't want to support AARP's political agenda but I still need the phone to work!
Greetings, Carmen! We regret to hear about your experience with Pure Talk thus far and are more than happy to assist you. An agent will be contacting you shortly regarding this matter. Your feedback is appreciated!
Edited: 5/4/2021
Greetings, Carmen! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 16, 2021
I'd thought about reducing my cell phone costs. And then, I heard of Pure Talk from ads on the radio. They had a plan that was basically the same as I'd had with Sprint. I was able to reduce my phone bill by two thirds. I would recommend anyone looking into lowering their monthly cell phone bill to consider Pure Talk.
Greetings, Troy! We are thrilled to hear that you are enjoying your Pure Talk service and that you are saving money on your service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 16, 2021
I enjoyed Wi-Fi calling with my old carrier but when I went to PureTalk I was told that I could get Wi-Fi calling but it doesn't work. Support says it's guaranteed to work on Apple and not Android. That doesn't make any sense and I'm disappointed. I'm using the same phone but it doesn't work.
Greetings, Lance! The WiFi calling feature is only guaranteed to work successfully with iPhone models 6S and above. Please accept our apologies if this has caused you any inconvenience. Your feedback is appreciated!
Reviewed April 16, 2021
Started with Sprint 2007. During change over, some small mosquito-like issues were corrected & as I remember during the first call - whoosh - a new mobile provider. Except the first few days of up & down reception, since then, mobile service has been no lower than equal & the PureTalk price is so much, so much better. A happy camper here. Thanks to the teams working the system, J.
Greetings, Joseph! We are happy to hear that you are enjoying your Pure Talk service and that you are saving money on your service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 16, 2021
Thank you for your service! I am very happy I finally moved over to your service. I have not needed technical support & Pure Talk is very fast especially for emails. I plan to be a customer for a very long time!
Greetings, Melinda! We are pleased to hear of your satisfaction with your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 16, 2021
I am a dasher work for Doordash and Instacart and it is unbelievable the bad connection service issues I get into the stores and I can't pull the proper information on time. I am losing time with this service. I invested so much money to purchase my iPhone since I received the order, I did not get a charging block. I was unhappy. When in this hard times with Covid-19 I really need to eat, pay my rent and have some money to save for emergency is not helping at all. I am very dissatisfied and will be changing provider soon. I have called several times and nothing has been resolved so I am moving away to Metro PCS who is very good service to me.
Greetings, Marybel! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 15, 2021
Cannot send a text with an attachment with my Galaxy 7 cell phone....Customer service could not help correct the problem? Email is fine with or without an attachment. So far all calls have been without being dropped. Pricing is good versus other competition plans.
Greetings, Patrick! We are pleased to hear that you are enjoying your Pure Talk service. Regarding experiencing issues with sending MMS messages, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback. It is greatly appreciated!
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 4/27/2021
Greetings, Patrick! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 15, 2021
I have repeatedly attempted to resolve the issue of my phone number stating that it is suspended when people call me and I cannot make a call ever since I switch the Sim card on February 14. It is not locked. I have resolved every issue with AT&T and it still does not work. I’ve had to load an external app and pay extra money just to be able to make business calls from my phone. I am seeking other service due to this situation. Very disappointed. When I try to call I sat on hold for 45 minutes to an hour and still don’t have a resolution from Pure Talk's side. When I call ATT Customer service they sent me back to pure talk automatically the other transfer system. So I’m caught in a loop and have no phone service even though I’m paying pure talk and using data only. An error message says, "Please contact carrier for handset code, only enabling GPS, SMS, and data search." Please help!!! Tracy **
Greetings, Tracy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to gather further information in order to assist you. Thank you for your feedback!
Reviewed April 15, 2021
Excellent customer service, they were helpful in getting our numbers ported over to Pure Talk. Sprint was our past provider and we have saved nearly 50$/mo. Using your service and we have better coverage. Thank you and your team for providing a great service for us retired folks.!!!
Hi there, John! It's our pleasure! We are happy to hear that you are enjoying your Pure Talk service and that you are saving 50 dollars a month on your service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 15, 2021
My experience so far has been excellent. I had to contact tech support to help me get some features of my phone working but that proved valuable and successful. Service is great. Coverage area is good, since it is very inclusive.
Greetings, Charles! We are thrilled to hear about your experience with your Pure Talk service. Our Technical support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 15, 2021
Multiple text messages and calls don't get thru to me. I see evidence of the missed texts and missed calls on my iPad, but they have NEVER shown up on my phone. While looking into Pure Talk, I found that they use AT&T lines so I didn't think that not receiving texts/calls would be an issue, but it is!
Greetings, Susan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 14, 2021
I’ve had a horrible experience so far with Pure Talk. I receive texts hours and sometimes days after they’ve been sent to me. And I’ll have someone try to call me multiple times and my phone won’t ring until the 7th or 8th time. I’m extremely disappointed that I have to stay with pure talk until the 24 months are over (due to purchasing a phone though you during a sale, as I can’t afford the rest of the cost of the phone to cancel). I wouldn’t recommend this carrier to anyone.
Greetings, Megan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated!
Reviewed April 14, 2021
Previously, I had Pure Talk service for my flip phone and was very satisfied with all aspects. Then I dropped the phone in water, and it stopped working. I decided to stop resisting and buy a smartphone. I had just purchased my new smartphone when I signed up for Pure Talk again. Unfortunately, I wasn't able to figure out how to operate the smartphone, and in the process of trying, the phone stopped working completely. It will not power up. I've continued to pay for the service, but do not have a working phone. It's so sad that there appears to be no resource for older people who didn't teeth on a keyboard to learn how to operate some of the newer technology. I'm still looking for that resource, but may have to start all over again.
Greetings, Janice! We regret to hear of the issues you have experienced with your smartphone device and will be sending you a private message regarding this matter. Your feedback is greatly appreciated!
Reviewed April 14, 2021
I like that Dave Ramsey and Ben Shapiro recommended Puretalk. I did my research and looked like it would be a good change for me from AT&T. Initial change was positive and I was actually keeping calls that I had previously dropped in certain areas around town. But within a week, I had issues trying to get text messages and use my data (Google search, Google maps, FB, other apps requiring data). I had numerous calls to customer service over the next 3 weeks, with wait times being 40 min or less (which didn't seem bad comparatively.) Staff was friendly, easily understood and took me through steps to assess my issues each time.
On my final call, they determined the problem was with my new iPhone 12 Mini and they recommended I call Apple (which I did & ended up having it sent in to Apple without any issues noted.) During that time, I used my old iPhone 7 Plus, with which I have never had issues. Using the iPhone 7 Plus, I continued to have data/text issues every 2-3 days and had to keep resetting my network settings, which would then allow the phone to get data/text again. Personally, I feel that being in WA, an area that is not familiar with Puretalk, is the issue. Don't ask me why because I'm not that technical, but I just don't think Puretalk is as effective in this area of the country. Thus, I have started looking into another alternative.
Because of this, I have paid off my iPhone 12 Mini (that I bought through Puretalk & received a discount on the phone for a 2-year contract. Thus, I had to pay off the subsidized portion.) Weird, but since I paid off the subsidized portion of the phone, 5 days ago, I haven't had to reset the network settings on my phone to be consistent with data/text. Coincidence? I don't know anymore. I have another 2.5 weeks left on my paid month. I will continue to see what happens before I switch to another provider. Again, I'm not unhappy, I'm just unhappy that it didn't seem to be reliable for where I live. I can't wait 15 hours to receive text messages or get into our wifi network before I receive service. That's not what I'm paying for.
Greetings, Wende! We regret to hear of the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you received as we are working diligently to rectify this issue. Regarding the data and text issue, the inconsistency of this problem may be caused by the service within your area. Coverage may be impacted by local terrain or structures. We are pleased to hear that everything is currently working successfully. If you continue to experience further issues please contact our Technical Support department. Your feedback is appreciated!
Reviewed April 14, 2021
I was disappointed that Pure Talk had less ways to pay bills automatically, though I did work it out. Also, I responded to an ad for an annual savings of 10% and then was told it wasn't applicable, even though it was still there several days after my purchase.
Greetings, Natalie! We regret to hear about this experience and will be sending you a private message regarding this matter. Thank you for your feedback.
Reviewed April 14, 2021
I didn't want to support bigger companies that support causes that I'm not wanting to support, however switching to Pure Talk has not been what I expected. First of all, your services are still AT&T which maybe there is no way around that. The second thing is that accessing my voicemail is a pain. You require a minimum 7 digit passcode. Some of your services lack. And when I first signed up and didn't know how to read my data usage so I purchased more, your Customer Service rep told me that I wasn't almost out of data after all, but my upgrade of data was not refundable. Honestly, I may or may not stick with Pure Talk for much longer.
Greetings, Barbara! We regret to hear of the experience you have had with Pure Talk thus far. At this time, the visual voicemail feature is only guaranteed to work for iPhone models 6S and above. Please accept our apologies if this has caused you any inconvenience. When viewing your data usage in your account portal, the green is what you currently have available for use and the grey is what has already been used. If you have any further questions please contact our Customer Service department. Your feedback is appreciated!
Reviewed April 14, 2021
Service (lte) is great during the day. Every day after 9-930pm, at the same location (home address) we lose all data service. Both phones (different model phones) will show "no service", and occasionally 1 bar of standard service. No data service. I have called tech support several times with no answer given for the issue. Would like to switch another phone to Pure Talk, but it's looking like we'll have to find another carrier for all our phones.???
Greetings, Jason! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is greatly appreciated!
Reviewed April 14, 2021
We changed to Pure Talk to save money after reading about them in AMAC magazine and hearing about them on the Rush Limbaugh show. The article in the magazine said they use the same towers as AT&T who we have been using for years. The savings were exceptional, and since the article said we would have the same coverage we had with AT&T, we figured we would save money. But so far, we have been thoroughly disappointed in the service. We struggled to even be able to make phone calls.
We called, and they signed us up for Wi-Fi calling, something we didn't know we needed. And that problem got better. But we are hardly able to use our data if we are not at home and connected to the internet. Where I used to check email and look up things on the internet while in the car or waiting in the doctor's office, now I am not able to open any emails or google anything if I'm not at home. I have been considering calling to complain, but have put it off, mostly because when I called a few times early on, the customer service reps were not very friendly and not very helpful. I'm not sure how much longer I will stay with Pure Talk if things don't get better.
Greetings, Jonellen! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service as this is our top priority. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to try and reset them yourself. An agent will also be reaching out to you to provide further assistance. Thank you for your feedback!
Tap Settings > General > Reset > Reset Network Settings
Edited: 4/20/2021
Greetings, Jonellen! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 14, 2021
I have been very happy with the way the service has worked. It has worked well and the transfer was seamless. I have not had any dropped calls or lack of service so far. I received the help I needed if I ever had questions. I especially appreciate the lower phone bill every month.
Hi there, Judy! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 13, 2021
New customer and was put on hold TWICE by same agent for 45 minutes each time —-she had a bad attitude. That lady customer service person will lose you customers. Dread to call Puretalk due to the long wait every time I call. Undecided if I will stay. Garvin **
Greetings, Garvin! We regret to hear of the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you experienced and if you received anything other than optimal customer service as this is our top priority. This matter will be investigated further. Thank you for your feedback.
Reviewed April 13, 2021
I haven’t had ANY problems using Pure Talk. I have praised your service and fees with my friends. Is there a bonus for me if they go to your services? Please relay any extra services. Thank me when and if they come along.
Greetings, Theresa! We are thrilled to hear of your experience with Pure Talk thus far. We do offer a referral credit that benefits both parties on your monthly service bill. All they will need to do is provide us with your Pure Talk phone number. Thank you for your feedback. It is greatly appreciated!
Reviewed April 13, 2021
I was issued a new card so when the EFT was sent it was refused because the date and code were different. I got a text notification while I was grocery shopping and stopped in the middle of the aisle to call my bank about it. They checked and said it was because the new card was issued and I would have to call you and give you the updated information. I did so immediately while grocery shopping. After doing so, I was told you were going to charge me an extra $5! I spent a good 30-40 minutes while trying to shop to make sure you would get my payment without delay and your response was to charge me another $5. I told your agent I could easily change providers if that is how you treat new customers. She talked with someone else and then said she could manage getting the payment through without the extra charge. Why? Why?
Greetings, Debra! We regret to hear about this experience with Pure Talk. Please accept our apologies if you received anything other than optimal customer service as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback.
Reviewed April 13, 2021
My phone calls are disconnected whenever I receive a text and Facebook messages. Similarly, I can not access my emails or send texts while on the phone. Quite unlike my AT&T service. Other than that, the service is similar to AT&T with clarity of sound.
Greetings, Maura! We regret to hear of the issues you are experiencing. A Technical Support agent will be reaching out to you shortly to gather further information in order to assist you. Thank you for your feedback.
Edited: 4/20/2021
Greetings, Maura! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 13, 2021
When I first got my phone I requested Visual Voicemail. You did provide that, but I only had it for a couple of weeks and then it disappeared. I called twice but have had not had any satisfactory result. Still do no have Visual Voicemail, which I prefer.
Greetings, Jeanne! Our Technical Support department has re-added the visual voicemail feature to your device. Please restart your device and the feature should be available to you. Also, be sure that your device is up to date with IOS 13.3.1 or higher and Pure Talk version 40.1 or higher. If you continue to experience this issue please contact our Technical Support department. Thank you for your feedback!
Reviewed April 13, 2021
Can't believe how easy it was to get rid of the aggravation I have had with previous service. You are a life saver... Still have my service at the farm & everywhere else I travel.. Got talk & text & fast service with pictures also.
Greetings, Mandy! We are thrilled to hear that you are enjoying your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 13, 2021
We are fairly new to PureTalk, but when I was out of town this past week, and not connected to the internet, the speed was VERY SLOW, and would not even connect to some of the sites I was trying to connect with. Not sure if my monthly usage had gone over or what, but was very disappointed. When connected to the internet, it is fine. If I have used up my monthly allowable usage, I would think you would notify how much data is left!!
Greetings, EJ! We regret to hear about this experience with Pure Talk and will be sending you a private message regarding this matter. Thank you for your feedback!
Reviewed April 13, 2021
Phone calls slow to dial and text messages sometimes do not go through. Calling Canada is also out of bounds which is a sad thing. You should be able to call Canada and Mexico with the USA plan. It is also hard to get ahold of customer service at times.
Greetings, Philip! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. If you would like to place a phone call outside of the USA, you may purchase an international PIN. Regarding slow dialing and SMS issues, coverage may be impacted by local terrain or structures. If you continue to experience service issues please contact our Technical Support department. Your feedback is appreciated.
Reviewed April 13, 2021
The phone service is as good as my old AT&T, however the three times I needed customer service I had to wait over two hours on hold each time. Regarding the hold, the music was extremely obnoxious as it looped over and over. First you need to add more people so the hold isn't so long. Secondly I suggest that you attach the hold to a radio station or if you want to go first class offer a couple of options for the holding music like a Sirius XM offering a choice of oldies or the Love channel etc.
Greetings, Rick! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Thank you for your feedback. It is greatly appreciated!
Reviewed April 13, 2021
I was clearly told by a Pure Talk rep a specific price (call is even recorded), and I was billed for twice the amount. I called to ask about the bill, and was on hold for a half hour before anyone picked up. I was on hold for almost another half hour total before I was told there would be no refund! The first rep lied about the cost, and the company would not honor what she told me.
Greetings, Heidi! We regret to hear about this experience you have had with Pure Talk. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding your purchase. Thank you for your feedback.
Reviewed April 13, 2021
When I was reviewing my account. It showed that I went over my limit, so I sent in extra money to cover it, but found out later that there is no charge, for going over the limit. I think that I should have received a credit on my account. Thanks! Ron **
Greetings, Ron! We will be sending you a private message regarding your account. Thank you for your feedback!
Reviewed April 13, 2021
When dialing out, often get "Not registered on network" message. So number is not able to be dialed. Contacting Voicemail often ends without gaining access. Texts sometimes don't get to intended destination until the following day. The same is true when receiving them. Sometimes phone does not ring, but voicemail is received.
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback!
Reviewed April 13, 2021
My primary issue is with the phone I was sold. There was no detailed manual included with it, and the one I downloaded on the internet is vague. It takes hours to charge my phone. I have never had a phone that took more than an hour to charge. Also, customer service could not explain to me how to change the battery in the phone, and there is nothing in the manual about it. There are so many things I need to know about the phone that are not in the manual. It's a lousy phone--period!
Greetings, Lawrence! We regret to hear of the issues you have experienced with your device and will be sending you a private message regarding this matter. Thank you for your feedback. It is greatly appreciated!
Reviewed April 13, 2021
Switched over my wife and son's phones over from AT&T within about 15mins. Easy and the phone bill has dropped dramatically and with same coverage. The fact that the process to switch over was about 15 minutes and I didn't hold four separate times for almost 4 hours to just figure out my plan with AT&T was such a fresh breath of air!!!!
Hi there, John! We are pleased to hear that making the switch to Pure Talk was a breeze and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 12, 2021
One of your selling points is the service is as good as the big carriers. It is NOT. I often get "no service available", "Emergency Calls only" and with texts "Cannot send text at this time". Sometimes, I have to restart my phone to get service. That never happened with AT&T. Because your price is so much better than AT&T, I can tolerate the not-as-good service. But, it's annoying.
Greetings, Marcella! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed April 12, 2021
Your website portal is so clean and simple and doesn't bombard me with endless links and advertisements. It just gives me the information I need for a great price. I already have recommended the service to friends and family. Only issue I have is a couple of texts that didn't seem to go through but those are minor. Overall it was a very good choice leaving Verizon.
Greetings, Michael! We are happy to hear of your experience with Pure Talk thus far. If you are ever in need of assistance regarding a technical issue, our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 12, 2021
The service was great with deliveries, did have a problem with settings for sms but had great support people to help and finally got it figured out for a Pixel phone. So far the coverage is great and in some cases better than before with the same ATT network in the same locations. Love saving almost 2/3's of what we were paying especially since we were given more Mb than needed but built into the lowest dollar plan losing about 3.5 not used every month.
Greetings, Ronald! We are pleased to hear of your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed April 12, 2021
I totally understand that I’m getting what I pay for, but the slow data loading is very frustrating at times. It takes a very long time to load websites or to stream music, and when it does load, it keeps on cutting tru the whole song or video. Also I don’t like the voicemail set up.
Greetings, Elmy! Once you reach your allotted amount of high-speed data, the speed does throttle to 128 kbps. If you are in need of additional data, you may upgrade your service package at any time. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback!
Reviewed April 12, 2021
Have only been a couple of places where I had no service. But overall I like my phone and service. I have not been hit with any fees that were not agreed to earlier. They were very helpful in setting up the phones. So far, so good.
Greetings, Cynthia! We are pleased to hear of your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed April 12, 2021
Before switching to Pure Talk I asked about the compatibility of our two existing phones and was told they were both good and would work on Pure Talk. When trying to complete the switch and install the new sim cards we discovered that one of our phones (an AUS009) would not work and I had to purchase a new phone. I bought a S21. Then I later learned I could have purchased that phone through ** for $100 less. The reply I got was I could return my phone for a refund. I'm now have put this experience aside, but still have a sour taste in my mouth.
Greetings, Edward! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused you. If you have any further questions or concerns, our Customer Service department is happy to assist you. Your feedback is greatly appreciated!
Reviewed April 12, 2021
I'm assuming this is in response to my inquiry about not being charged certain taxes since I am a nonprofit. But, I sent what was requested and never heard back. Once I purchased my phone and plan I inquired about is there certain parts of my bill that I get a discount since my nonprofit bought the phone and pay the monthly bill. You requested certain docs which I sent in and have never heard anything more.
Greetings, Tim! We are happy to bring clarity to this matter regarding tax exemption and will be sending you a private message. Thank you for your feedback.
Reviewed April 12, 2021
After hearing about Pure Talk on various conservative talk shows I had to wait for our contract with AT&T to expire so that we could switch over. We've been with PureTalk for approximately 3 months and the service has been as I hoped. There were a few hiccups to switch over the three phones however that seems to have been resolved and I have no issues regarding this service. In fact quite honestly when I receive the bill and I'm paying half of what we were paying to AT&T I'm quite happy.
Hi there, Rose! We are happy to hear that you are enjoying your Pure Talk service and that you are saving half on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 12, 2021
Before I switched plans, I had a discussion with the Sales rep regarding my experience with the previous cellular service. She assured me that I would not have any of these issues. I had exactly the same issues with not being able to group text with Android phone contacts. I was only able to group text to iPhone contacts. I never received a call back after opening the ticket. After 2 weeks, I switched back to the other cellular and my husband stayed with you. Very frustrating.
Greetings, Cynthia! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the inconvenience you have encountered. We will be sending you a private message regarding this matter. Your feedback is appreciated.
Reviewed April 12, 2021
I am pleased with my service, the only complaint I have is that we cannot be a part of group texts with 10 or more participants, this has made it difficult to communicate with our families and other groups that we normally communicate with through text messages. Dan **.
Greetings, Dan! We are happy to hear that you are enjoying your Pure Talk service. Please accept our apologies for the inconvenience regarding the limit of recipients within a group message. Depending on your device, you may only have 10 to 15 recipients within a group message. If you have any further questions or concerns regarding this matter, our Technical Support department will be happy to assist you. Thank you for your feedback.
Reviewed April 12, 2021
Great deal for the service cost compare to AT&T, but I'm still confused about my data usage calculation. On my previous month (March 9 to April 9) I saw I exceeded my plan about a week before the end date of my month, but even now, when the cycle is over I see less usage than my 2gb (only 1704.40) recorded. The last week of my plan was pretty painful with the low speed, and I just was surprised it was reached when the numbers do not match.
Greetings, Efrat! It's great to hear that you are enjoying your Pure Talk service. Regarding your data usage, there is a 72-hour delay in the usage details on the customer portal. However, the data shown remaining is always up to date with how much data is remaining for each line of service. We will be sending you a private message about this matter. Thank you for your feedback.
Reviewed April 12, 2021
The same if not better than Verizon. No difference in the service. I don't get too many calls so this plan is perfect for me. I am saving a good 85 dollars per month. I would definitely recommend to a friend. I posted my link on Facebook.
Hi there, William! We are happy to hear that you are enjoying your Pure Talk service and that you are saving 85 dollars per month by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 12, 2021
We were satisfied with the overall coverage and service with our old carrier. But, after hearing about Pure Talk from so many people and organizations, we checked it out. The plan rates and the "in person" service were too good to not try. Well, after a few months with Pure Talk, we are so very happy that we switched. What Pure Talk stands for and how they got started were just icing on the cake for us.
Hi there, Ron! We are pleased to hear of your experience and are happy that you made the switch to Pure Talk. Thank you for your feedback. It is greatly appreciated!
Reviewed April 12, 2021
Everything stated is working properly, and the connection is very consistent. Your interaction with Android phones works without any lost data or sending data. I am very pleased with the company and plan to be with them for a long time.
Hi there, Robert! We are pleased to hear of your satisfaction with your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 11, 2021
Very happy with PureTalk so far. It's really saving us alot of money per month. Have already recommended Puretalk to family and they too have joined. Wish we had started with Puretalk sooner. We have paid $400+ per month for phones for many years.
Greetings, Lynn! We are happy to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 11, 2021
Slow speed connections. It doesn't matter what time of the day or night, my phone apps response times are slower than when I was using AT&T's services. When I use my calendar, play games, use any apps, they are slow to respond.
Greetings, Gina! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated!
Reviewed April 11, 2021
My husband and I both got new phones. His works good mine has had issues since we got it. My voicemail will not come through to my phone any longer and I am not able to send pictures via text. Also, the service is not very good. We had AT&T before these phones and the data was ok but now it is almost nonexistent. Price is a lot better but coverage not so much.
Greetings, Shelli! We regret to hear of the issues you are experiencing. The network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will also be reaching out to provide further assistance. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and make sure that your device is up to date with IOS 13.3.1 or higher and Pure Talk 40.1 or higher. Your feedback is appreciated!
Tap Settings > General > Reset > Reset Network Settings
Edited: 4/23/2021
Greetings, Shelli! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed April 11, 2021
Several dead zones, this is hubby’s phone so not so severe an issue than if my phone (by another carrier). Was assured would not be an issue. However since we only have social security, price is very necessary to us. Daughter pays for my phone.
Greetings, Barbara! We regret to hear that your husband is experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated!
Reviewed April 11, 2021
Same exact coverage as ATT. ATT the right price, not crazy price. Why pay more than double the price for the same coverage? And customer service is available and prompt. I never had to wait on hold to talk to a real human who listened and took care of my issue.
Greetings, Brian! We are happy to hear of the experience you have had with Pure Talk and that you are saving money by making the switch. Our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed April 11, 2021
The transfer from Verizon Wireless to PureTalk was easy and trouble free. I later upgraded the data on one of the lines without any problems. I am totally satisfied with the service and price. I will definitely recommend PureTalk to friends and relatives.
Greetings, E! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Thank you for your feedback. It is greatly appreciated!
Reviewed April 10, 2021
I need to make international calls and I need the PIN. I attempted to call customer service but no answer after over 10 minutes wait each time. Also, your data is very unstable. While we’re out accessing website via your data, it shuts off frequently.
Greetings, Masumi! We regret to hear of your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Please contact our Technical Support department if you continue to experience issues with accessing your data. They will be more than happy to assist you! Your feedback is appreciated.
Reviewed April 10, 2021
I often get sim failure message and can’t make outgoing phone calls my phone. My internet stops working along with WiFi. I never had this problem with Sprint, Verizon or T-Mobile in over 25 years of use.
Greetings, Jeff! We regret to hear about the issues you are experiencing with your service thus far. An agent from our Technical Support department will be reaching out to you shortly to provide further assistance. Your feedback is appreciated!
Reviewed April 10, 2021
Eexxttrreemmllyy!!! Satisfied>>> Would recommend this phone service to everyone!!! You will not regret your moving with this company. Their every service is what they describes their service to the 'T'. Their prices are phenomenal... Same great service as the major carrier I had. However the best price for the best service, by far.
Hi there, Peter! We are thrilled to hear of your satisfaction with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 10, 2021
I am constantly unable to connect and and use data appropriately. It because pointless to do what I need in the phone and I have to wait to get home and use my desk top. This is not what was represented and I am growing more and more frustrated.
Greetings, Julie! We regret to hear that you are experiencing issues with accessing your data. The network settings within your device may need to be reset. Listed below will be the instructions if you would like to try and update the network settings yourself. An agent will also be contacting you to provide further assistance. Your feedback is appreciated!
Tap Settings > General > Reset > Reset Network Settings
Edited: 4/22/2021
Greetings, Julie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed April 10, 2021
I have been very pleasantly surprised by the coverage I am getting. I have traveled all around the states and Hawaii and am getting equal to or better service than with Verizon! I love the pricing too! I tell everyone I meet about PureTalk USA.
Hi there, Andrew! We are happy to hear of your satisfaction and that you are enjoying your Pure Talk service. Thank you for your feedback. Happy savings!
Reviewed April 10, 2021
We were told we would have unlimited data and hotspot...We have had neither one...We are very dissatisfied and tired of being lied to...This issue needs to be fixed asap for both our phones ...until then everyone we meet will know about what kind of service we have received.
Greetings, Tina! We regret to hear of your experience with Pure Talk thus far. The hotspot feature is only guaranteed to work with iPhone models 6S and above. Regarding unlimited data, once you have reached your allotted amount of 30 GB of high-speed data the speed does throttle down to 128 kbps. Please accept our apologies for this inconvenience. Your feedback is appreciated!
Reviewed April 9, 2021
I've had Pure Talk since Feb 6th and I love the service! I have great reception. Sometimes my text messages don't through but they eventually do. My bill is a lot cheaper. So thanks so much. Great service. Super happy. Thanks a lot.
It's our pleasure, Angela! We are thrilled to hear of your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 9, 2021
Was hesitant at first. But decided to try it for a month! BEST, BEST move ever! NOTHING has changed except I have BETTER service and an amazing price ... That does not sell out! Spreading the word daily!!!! As a business owner each dollar is precious.
Greetings, Jane! We are pleased to hear of your experience with Pure Talk thus far and that you are enjoying your service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 9, 2021
False advertising. Horrible customer service! "Bring your phone". We did, but they didn't work. Had to buy new phones. No savings there. We couldn't afford Verizon anymore, but the service was excellent. Now we're stuck with this ridiculous mess! Thanks for NOTHING!
Greetings, James! We regret to hear of your experience with Pure Talk thus far. Kindly be aware that devices brought over to Pure Talk must be compatible with the GSM network, fully unlocked, and 3G or higher to work successfully with Pure Talk service. Please accept our apologies for any inconvenience you have encountered. If you have any questions or concerns, our Customer Service department will be more than happy to assist you. Thank you for your feedback.
Reviewed April 9, 2021
My husband and I went with PureTalk to lower our monthly cell phone cost. We discovered PureTalk to be very unsatisfactory in all aspects. We didn’t receive some calls & there was not a missed call notification. There were text messages we would not receive or sometimes would receive them a day later. There were extremely long waits on the phone to speak to a customer service representative. We do not recommend PureTalk.
Greetings, Kris! We regret to hear of the experience you have had with Pure Talk and that you were experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Your feedback is greatly appreciated.
Reviewed April 8, 2021
I held out as long as I could, but my phone calls were dropping, my texts would come two days after people sent them to me, and I couldn’t send texts. I went to AT&T to switch over and they told me Puretalk ran off 3G AT&T towers which AT&T was getting rid of. I couldn’t port my number back to AT&T so I had to get a new number. Be very careful with smaller carriers. There is a reason they are $30 a month cheaper.
Greetings, Meredith! We regret to hear of your experience with Pure Talk and that you were experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for the inconvenience you have encountered. Kindly be aware that we do not just run on AT&T's 3G towers. Your feedback is appreciated!
Reviewed April 8, 2021
We have had some trouble with calls not going through to the other phone on my account and another phone frequently called. Also why do you block texts from MyPillow? For the most part have been happy but still deciding whether to keep service.
Greetings, Janice! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. The reason you are not receiving texts from MyPillow is that we do not support shortcodes. Please accept our apologies for any inconvenience this has caused. Your feedback is appreciated.
Reviewed April 8, 2021
I work in Rogers Park (north side of Chicago). Outside 1-2 bars. Inside no service-1bar. I get a call. I can hear caller. They can’t hear me. Need to get outside. My old phone with Smart Talk had great coverage since 2017 everywhere except Europe so now I have a new phone more advanced and it's maybe 40 percent effective at work. Therefore the cost savings don’t count for much if my manager can’t hear me when he calls me. I would say I am not satisfied with the service.
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated.
Reviewed April 8, 2021
I was with Verizon Wireless for 15+ years paying insane amounts of money for nothing great. I get the same Quality Service and devices for less than HALF the price and the customer service is a step above!! I couldn't be Happier with the choice to switch to Pure Talk!
Hi there, Daniel! We are thrilled to hear of your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed April 8, 2021
So far everything has either met or exceeded my expectations. My service hasn't dropped, my speed has been quick and the customer service has been high quality. I have recommended your product to 3 of my friends so far and they also love it. Thank you.
Greetings, Joshuah! It's our pleasure! We are happy to hear that you are enjoying your Pure Talk service. Thank you for your feedback. It is greatly appreciated!
Reviewed April 8, 2021
My husband passed away a month ago. He was the main customer on the account, he had set it up. I received an email Wednesday morning, I needed to change some info on the account. Ms. **, was so helpful. Thanks, Called back Thursday morning, had another email, was taken care of and resolved.
Greetings, Shena! We'd like to extend our condolences for the passing of your husband. We are pleased to hear about your experience with Pure Talk. Thank you for your feedback. It is greatly appreciated!
Reviewed April 8, 2021
Poor reception, dropped calls, missing text, messages, messages that pop up a day later or never. I really loved the idea of using a small, veteran owned business with great prices; however, it looks like I am going back to the big guys!
Greetings, Jeanette! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated.
Reviewed April 8, 2021
I have no service for approximately 15 minutes out of every hour. This is unacceptable and did not happen on my last phone company service. I am thinking that I need to change. I have chicken houses and the alarm system is hooked up to my phone.
Greetings, Zack! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Your feedback is appreciated.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com