PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,882,006 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 25, 2021
It is so nice to call Pure Talk and be able to get the help I need with one phone call. The representative was easy to communicate with and efficiently worked through increasing my data plan. So Thankful for your company!
Hi, Wendy! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
When I received my Pure Talk phone, I called to get help moving my information over from my Samsung AT&T phone, but the call was cut off. I tried several times to call back and either I had a very long wait or I was sent around the world. Still have not been able to transfer my information over to new phone.
Greetings, Penny! We regret to hear that you are experiencing issues with transferring your data to your new device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. If you would like to transfer your information from your old phone to the new device you may do so by logging into your google account if you have an Android device. If you have an iPhone, your information should be uploaded from the iCloud. Please keep in mind that our Technical Support department does not assist with transferring information from one device to the other. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
Subsequent to my purchase Mint Mobile has offered Unlimited Talk, Text, and Data for $30 per month which lowers the value of my purchase. I hope you will consider this and make a competitive adjustment! Otherwise I have had a good experience with Customer Service and Apple.
Hello, Michael! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
There are more coverage gaps than we expected. Especially in SW Iowa where we previous provider had good coverage. My wife dropped her line off the plan due to this. I appreciate the savings and I’m hopeful coverage will get better going forward.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
$100 Price per month is great. Service is slow with a pause. Sending outgoing calls and text messages sometimes not going through and having to be resent. The unlimited service I purchased is not really unlimited as I found out from tech support which is a little deceptive.
Greetings, Peter! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Regarding your service plan, once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
I kept hearing about PureTalk on numerous daily talk shows I listen to. I was disgusted paying AT&T close to $100 every month; so I decided to switch. I was nervous because this was all done on the internet. Within a couple days I was notified we were on PureTalk and AT&T was shut down. I am very happy. Thank you.
Hello, Cheryl! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. Happy savings!
Reviewed May 24, 2021
Pure Talk itself is a great company. Their pricing their customer service are absolutely great. However in this day and age you’re told you don’t need that much data. I on the other hand use my phone a lot and I am out of data in under three weeks. They do not offer a plan that goes above 30 GB of data which is going to cause me to go back to an old carrier. There needs to be more data available for its customers.
Greetings, Mike! At this time, the highest data plan we offer includes 30GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. Please accept our apologies for any inconvenience this has caused. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
I am a fairly new customer to PureTalk USA. I love that it is the same each month! Never had to worry about how much it will be. I have had no problems. I am very happy with PureTalk USA so far...Thank You!!
Hi, Mary! We are delighted to hear about your experience with Pure Talk thus far. Thank you for being a Pure Talk customer!
Reviewed May 24, 2021
Voice mail issues. Still unresolved. Need immediate help to get this matter resolved once and for all. Increases it to major issue because I cannot receive voice mails or access to them. It would be nice if someone could call me at walk through all of this.
Hi there, Scott! We are regret to hear about the experience you have had with Pure Talk thus far. Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated
Reviewed May 24, 2021
I referred my son and wife Brad and Vicki ** to you. They signed up but neglected to mention that I referred them and pure talk is refusing to give me the credit. Pls have someone call me as this is very unfair. Do not count on me referring anyone else to Pure Talk.
Hi, William! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
Very happy, did need tech help to make phones work away from home wifi. The tech walked us through the the phone changes and all is working fine. Wife and I are very happy with the price and service. Thank you PureTalk for helping seniors on fixed incomes to save money.
Greetings, Richard! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
Thanks for the service. Price is good. Service is good. Customer service is good. Thanks for being so awesome. I like how my bill is the same amount each month. I would recommend Pure Talk to my friends and family.
Greetings, Megan! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
I love the service and the price. The customer service has been fantastic if I’ve needed to call for any reason. The only thing I don’t like is not having visual voicemails. Hopefully that is a feature that will be available in the future. That would make the service perfect.
Hi there, Nicholas! We are pleased to hear that you are enjoying your Pure Talk service! Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
We are loving Pure Talk USA! They made it super simple to transfer and keep both our mobile numbers. We are especially grateful to be with a company where an actual person (in the United States) answers the phone to help us! Keep it up Pure Talk. We are telling everyone we know about your service.
Hello, Michele! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed May 24, 2021
I will lose internet at least 4 times a week. It does get old. Please tell me if there is something I can do to make service better. Other than that I’m happy. But that is a major problem. I don’t want to leave but it shouldn’t be down this often.
Greetings, Joey! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 05/31/21
Greetings, Joey! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 24, 2021
Love the price and have no problem with the service. But, when I first signed up, the customer service was terrible - had to wait almost 45 minutes, then got transferred to "tech" support, then they cut me off and I had to call back and wait for another hour. WHAAAAT? Rush said the service would be great.
Hi, Mark! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
Great service with a $135.00 reduction from my Verizon bill. I LOVE IT!!! We just finished a multi state trip with no reduction in quality of service (I was a bit worried). I highly recommend it, unless you enjoy donating to At&t or Verizon.
Hello, James! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving 135 dollars on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 23, 2021
My main concern is I can’t seem to get good stable healthy service coverage. It seems like I always have a weak signal no matter where I am. I just drove straight up Texas from Corpus Christi to Dallas and never got more than one bar. This is the slowest cell phone company I’ve ever had. But I get it. I am saving lots of money and that was my goal. Maybe it’s my phone but it I had this phone with Boost and I didn’t seem to have this problem.
Greetings, Eli! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 23, 2021
There are too many dead spots where there is just no service at all and I have to constantly turn on airplane mode and then turn it off to try to catch service besides the overall frequent connection issues that drop calls and the delayed ingoing/outgoing text issue. So to sum it up the service in my area is not good.
Greetings, Matisyahu! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 23, 2021
Many texts take hours even days to reach my phone. At first I only noticed texts from one person taking hours and then a text from my brother came 2 days after he'd sent it. Don't know enough about tech stuff to know if it's the service or a setting. Had the IT guy look at work. He thinks everything is set as it should be. I need help or will need to shop for another service. My group of connections is too old to have texts delayed. They could be an urgent request for help. Thanks.
Greetings, Lori! We regret to hear that you are experiencing service issues. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 22, 2021
We are very happy with our PureTalk cellular since leaving AT&T which has been our sole cell carrier ever since cell service started. My only suggestion would be to make it clear to the new users that it must be requested to have voicemail alert show up on the phone once the service is ported. Both my husband and I had many voicemail messages that we did not know were there because I was unaware I needed to request the 'visual' service. After talking with a Customer Service Rep my problem was remedied quite quickly. Not sure why PureTalk wouldn't automatically provide that alert!
Greetings Ruth! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 22, 2021
Overall we are very pleased....BUT, the voicemail is vastly inferior to what we had with Verizon. Cannot get notified that a voicemail was left on my iPhone. Kind of a pain to have to dial in to voicemail regularly, just to check. Am I missing something?
Hi there, Key! We are pleased to hear that you are enjoying your Pure Talk service! Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 22, 2021
Satisfied with your service! What more can I say! Great savings over what I'd been paying Verizon for a very long time! Glad your business is located in America, and every time I call, I get someone in the United States, in Atlanta, Georgia! Your agents are nice, and seem very knowledgeable! Only wish I had listened to Rush Limbaugh sooner and switched to your service!
Hi, Ronny! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Updated review: May 27, 2021
I told Pure Talk of an intermittent issue I was having with connectivity. This is a big deal to me, as I make my living with an app on my phone. A Tech Support Rep called me and walked me through the fix...quickly and efficiently. She knew her stuff! Yet another reason for any consumer to abandon the 'big name' carriers with their poor customer service and high prices. I'm loving Pure Talk!
Original Review: May 22, 2021
Updated on 05/28/2021: I told Pure Talk of an intermittent issue I was having with connectivity. This is a big deal to me, as I make my living with an app on my phone. A Tech Support Rep called me and walked me through the fix...quickly and efficiently. She knew her stuff! Yet another reason for any consumer to abandon the 'big name' carriers with their poor customer service and high prices. I'm loving Pure Talk!
Original: I have had my new phone and Pure Talk for a couple of months now. Really enjoy the lower rates. But I am having some connectivity issues from time to time....getting a message "No network available". This is very important to me as I use an app from my employer (I'm actually an independent contractor) to get work assignments. I may have missed work opportunities due to being inaccessible to the employer. I don't know if it is a phone issue with Samsung, or a network/PureTalk issue. Otherwise, very happy with the phone and Pure Talk. Steve ** Lakewood, CO
Greetings, Steve! We regret to hear that you are experiencing issues with device connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance and we will be looking further into this matter. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited 05/26/2021Greetings, Steve! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 22, 2021
Why I like Pure TalkUSA, signal is great plus I was able to trade in my iPhone for the latest model at a great price. Overall I am very happy. So far I am able to make calls in my area with no trouble.
Hi, Paul! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed May 22, 2021
People cannot hear me talk if inside a building. If I stand by a window or go outside then it is better. It will be a problem when it becomes cold outside. If I need to make an appointment I have to round up pen and paper beforehand or I could lose reception walking around to find these things.
Greetings, Patrick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 22, 2021
The limit on data under the "Unlimited" plan is not working well for us. I wish you would offer an option to buy extra data a-la-carte if/when you run low for a month. Also, the customer service is not good - hard to get thru and then I find your personnel fairly incompetent.
Greetings, Dan! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Providing optimal customer service is our top priority and we will be looking further into this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 22, 2021
I am happy with my conversion from Sprint to PT. It was pretty seamless. I haven’t lost anything and am saving more than $30 a month. It is like advertised, I am getting the same “bars” as before the conversion. I recommend making the move to Pure Talk as soon as possible to anyone upset at the continuing high cost of phone service from the big phone companies.
Greetings, Kraig! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 30 dollars on your monthly service bill by making the switch. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 22, 2021
The quality of phone service is excellent. There were no transition complications at all. I often have 1 bar showing, but never dropped calls. The voicemail system is archaic, doesn’t sync with Apple phones. You have to phone the voice mail and type in an access code every time you have a voicemail.
Greetings, Terry! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee this feature will function for all Android devices. Our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 22, 2021
Coverage is ok, about the same as ATT. Sometimes my texts take a while to send, as if my service is being throttled. A simple text may take 10 or more seconds to send. One of my phones gets emails on text. It is spam. I contacted customer service but they said nothing can be done. This is very annoying and can be stopped with ATT service. Please look into this.
Greetings, William! We regret to hear that you are experiencing service issues. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
Since I switched to Pure Talk I have a hard time finding service at my home for phone calls and internet. Makes it really hard for me with my medical problems. I don't understand why this has happened. I had Verizon but was on extended service from either T Mobile or AT&T. They are the closest towers to me.
Greetings, Ken! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
My experience has been good, good reception, good service. And I like the amount of money I'm saving from switching from Xfinity to Pure Talk. Pure Talk has been great even in bad reception areas, mobile data is great when you have no free wifi to use. Overall, Pure Talk is a bargain for the money.
Hello, Frank! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 21, 2021
I left AT&T because it was ridiculously expensive for basic wireless service for 1 person, and I’m grateful for your company’s respectful & considerate pricing! You’re helping me to save $40-60 a month! I’m extremely grateful to you, as I need every penny I can get these days. My only complaint is that I don’t like having non-autopay fees, but I understand you need to make profits somewhere. I pray the best for your company and its employees. :)
Hi, Miranda! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 21, 2021
The voicemail system feels cumbersome. Are there restrictions based on service? With my previous service, I just tapped the “Voicemail” icon and could listen (or read) my voicemail. I don’t like having to call a number and then type in a password. The system takes too long.
Greetings, Kristin! At this time we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
Some accuracy when typing, and that delete option has to go! Still don't get many bars, don't know why that is. There are plenty of cell towers around here. It deletes charges really fast too, especially when one isn't using it!
Greetings, Mary! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
We are saving so much money with this company vs. our old Verizon account! AND the added bonus is they are a conservative company. They are more in alignment with my values and I would rather give them my money each month than Verizon!
Hi, Kathy! We are delighted to hear about your experience with Pure Talk thus far. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 21, 2021
Everything so far has been good. We did have a problem when we moved all of our business mobile phones over. My people did not have service for a brief period when we switched over from Verizon. The only problem I am aware of now is the email for Kaye ** is not coming through on her mobile phone.
Hello, Stephen! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
I have used Pure Talk for two months and the service is everything as advertised! I am happy and already recommended it to friends! I use the text and online services and so far it appears to be seamless to my old provider.
Hello, Victor! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated
Reviewed May 21, 2021
I became a customer because PT uses the same towers as AT&T. Once switched (from Verizon) I come to realize that while you buy time on AT&T towers, you do NOT use all the towers and I am in an area where my service is not what I expected - to the point I am already exploring alternatives. I would have rated this totally unacceptable except your claim of saving is true and it does work well on occasion.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
Order Number was not offered. Wait time was horrendously long and was disconnected. Some of your customer Service e Reps. are not friendly. Some will pass you off to someone else, or tell you anything to take another call. Luckily some really like customers and will work with you. Get rid of Reps. that do not like people and or lazy and do not CARE.
Greetings, Donald! We regret to hear that you experienced issues with Customer Service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
The only part of the process I was disappointed in was finding out my Android phone could not serve as a hotspot. As a missionary who travels a lot, this is very important. I was informed by customer support I could not change to an iPhone (which apparently does not have this problem) since I had already set up my phone. Other than this (and it is a large this), I have been pleased with my cell service and with the price.
Greetings, John! We are pleased to hear that you are enjoying your Pure Talk service. At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
When porting my number it took forever, and customer service wasn't helpful. Most of the times I have tried calling customer service I ended up giving up because it took so long to get a hold of someone. A couple of times the call simply got dropped after waiting over 15 minutes on the phone. Last time I tried contacting customer service through email and received no answer whatsoever. I'll be changing to another provider very soon.
Greetings, Adriana! We regret to hear that you experienced issues with porting your number. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
I am getting decent coverage, which is a good thing. However, this review is about the difficulties I've had multiple times trying to deal with issues over the phone. The first difficulty is extraordinarily long wait times to ever hear from a live person. I've waited an hour before finally giving up, never having spoken with anyone. Usually it's closer to 20 minutes, however. So getting a quick issue resolved requires a substantial amount of time. Since not all issues can be resolved online, the unfortunate fact remains that I have to deal with phone customer service now and then.
Greetings, Heather! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I left ATT after a fair amount of study of PureTalk. I expected the same cell service after seeing my area is served by PureTalk and did not read about any degradation over ATT. Aside from some porting issues with 1 of the 4 numbers (never disclosed that area code 503 would be “special”), we began service a couple months ago. The 3 phones are either iPhone 6S or SE. Immediately the strength of our connectivity was either 1 bar or No Service, in my 1 story 700 sf cottage. I called a couple times (1 hour each time) to see about the issue and see if any kind of “boost” was available. The first time they did a remote reset that did nothing. The next time the call was lost after an hour and 2 handoffs.
I had provided my call-back number but never got a call back. Part way through that call (with 2 “holds” to talk to a more knowledgeable tech person) I was asked if I lived in a metal building. I had never been asked this nor did I ever read any disclosures about metal buildings. I live in a corrugated metal building. I should point out that I have lived in the same residence for the prior 2 years and received great connectivity from ATT. One person has left this account in favor of Verizon. I HATE that I must go to a northern facing window (I presume the nearest tower) to go from No Service to 1 bar. The corollary is that in the house with No Service I can’t measure the number of not-received calls.
This is a terrible situation to be in. If I can’t have a reliable connection, I’ll have to explore another provider. Please call me or text me at the above call-back primary number with ideas. By the way, I’m not keen on the backwards step with voicemail. It’s very frustrating to not have the caller’s number tied to my Contacts for me to know who the caller is/was.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I switched from Verizon and I’m very satisfied. I have twice the data at half the price and haven’t seen any difference in my Coverage. I even got to bring my own phone and the process was quick and easy. I recommend Pure Talk to everyone.
Hi, Deanna! We are delighted to hear about your experience with Pure Talk thus far and that your monthly service bill was decreased 50% by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 20, 2021
When calling Customer Service the hold time has been ridiculous! There have been times I've had to wait on hold for more than an hour and then when someone finally took my call they accidentally disconnected me so I had to go through another hold time of an hour. That is totally unacceptable. Rather than keep people on hold forever, please allow callers to leave a call back number so we aren't tied to our desk or phone interminably. Frankly if this policy is not instituted and I have to call for customer service and experience long hold times, I will change back to my previous carrier.
Greetings, Beckie! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I have been very pleased with the service with Pure Talk and thrilled to be paying so much less each month. I could not be happier to have left the big tech world and the big name and big prices. It was so worth it!
Hi, Ruth! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
Phone service is ok. Our service is spotty where we live due to ATT towers do not provide a good signal in our area. That's why we we dropped them. Didn't pay attention Pure talk used same towers. Our phones will selectively send images with text. 98 % of time they won't. Customer service do their best to solve the problem but haven't..Takes too long on hold to get to speak to someone as well. Have stopped trying. Will probably switch soon.
Greetings, Van! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I live in a remote area and have changed cell providers 3 times due to available towers and wanting to NOT be with AT&T. When I switched to Puretalk, I wanted to ensure that I would get signal no problem, so used the first SIM card in a spare phone either the number you issued, as I did not want to risk losing my #. Once I was happy, I ported in my # on the second SIM card and asked for a new sim to bring in my wires #, **. I was twice sent a “replacement” and not one I could port in a # to.... This cost me $70 as I rolled into another month (by 2 days!) with AT&T. Training of customer service reps needs work. Service is great and I will recommend! Thanks. Tim
Greetings, Tim! We regret to hear that you experienced issues with switching service. Please accept our apologies for this inconvenience. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
Puretalk keeps going to EMERGENCY CALLS ONLY. I paid for full data internet a month ago and as of today, I went for curbside pickup and cannot contact the store via their internet portal to let them bring out my grocery order. Of course I cannot surf the internet for a month now. Prior to that text messages with attachments failed to send. Fails with emoji. The cost of service does not match other providers' customer service. Neither is their Senior discount. Very unhappy with puretalk. If they cannot resolve these problems I will move to another provider.
Greetings, Andy! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/25/21
Greetings, Andy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 20, 2021
I needed a new phone and number. The first person gave me no phone choices. So after I ordered I call right back, cancelled and the second representative was helpful and thorough so was able to get a better phone that I was satisfied with.
Hello, Carolyn! We are pleased to hear our Customer Service department was able to assist you with purchasing a new device. They are always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I had to wait over one hour for someone to answer the phone. My problem with my email has not been resolved. I cannot send messages and attachments to some email accounts. Customer service is terrible I am not a happy customer!
Greetings, Rick! We regret to hear that you are experiencing issues with your email. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 05/24/21Greetings, Rick! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 19, 2021
I am very pleased with the product and service and the ease of switching over. I have already referred Classie and Bob ** and they too are happy with their service. I have referred 4 other people, but don't know if they have switched yet. I also like the fact that my bill has been cut in half.
Hello, Glenn! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed May 19, 2021
At first I was pleased w/ Pure Talk because I got rid of my high priced bill w/ Sprint, but now I am not sure. When I use my GPS on my drive to & from work I don’t get a WiFi connection so I don’t receive any route updates or route changes… Extremely frustrating! I never had this trouble w/ Sprint. I am not a fan that there is no history for my voicemail but realized when I first began w/ puretalk there would have to be adjustments but since I cannot get a WiFi signal once I leave my home/work internet. This is just adding to my disappointment. So far, not a fan.
Greetings, Barbara! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 05/21/21
Greetings, Barbara! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 19, 2021
Love Pure Talk. Awesome. This is a great phone place. Way better than Verizon. Way cheaper. We save 85 dollars a month.1020 a year unbelievable. I don’t know what else to Daly. Good good good. I love it wow. Awesome. Great. What else can I say.
Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 19, 2021
I am only on my 2nd month with Pure Talk so I can not say I am happy neither say not happy. But feels like the sign of being ok with this company is on the set. Hoping I would be happy in the next few months.
Hi, Dante! We are pleased to hear about your experience with Pure Talk thus far and that signing up was fairly easy. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed May 19, 2021
I I really like your service and your cost. You guys are saving me half on my phone bill per month not just on my line but also in my daughter's line. I highly recommend all of my friends to switch to you guys because of the amount of money that you save. Thank you.
Greetings, O. Kelly! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 19, 2021
We have had a few issues with our phones and service; out of the 4 or 5 times that I have called in, I have had to wait over 30 minutes to speak to anyone every time but one. I was told that the hotspot feature could not be guaranteed unless I had an iphone. I never saw this information anywhere when I was looking at your website to decide if I wanted to switch to puretalk. This would have been nice to know before being locked in for 2 years. Sometimes I have to send texts 3 and 4 times before they will go through. My son still cannot send or receive pictures by text.
Greetings, Joan! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 19, 2021
Very satisfied! There was one instance where phone calls and text did not go through...until about 10-12 hours later. The phone calls would go directly to VM. Otherwise, for half the price, the service is the same as Verizon.
Hi, George! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 18, 2021
The only reason I stay with Pure Talk is the cost. I have had unexpected issues. No service for calling or receiving calls as I write. Apparently an issue between Pure Talk and AT&T??? The only way I know I have a voice message unless I am watching my phone when a call does come in, is by calling my voicemail. Also, it doesn't tell me when the call came in. Guess it's like I've always heard: You get what you pay for. And I'm willing for a while to tolerate. CSR are real nice!!!!
Greetings, Margaret! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 18, 2021
Still unable to do MMS. Looking for new carrier who can provide this, as I have spent numerous hours on the phone with customer service with zero results. I like the price of the service but with a new grandchild on the way, my wife is pretty unhappy.
Greetings, David! We regret to hear that you are experiencing issues with accessing your picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/27/2021Greetings, David! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 18, 2021
I was truly hopeful to save money, converting my number over from **, but this level of service is poor, almost unbelievably poor. I suddenly can't call inside my own area code-unless I want to use ten digits?! When I called to discuss this, young agent gaslighted me. She claims "you can't just use seven digits in your own area code." I politely ask for her manager to confirm and NOTHING DOING. She says "my higher ups, seem to be busy in meetings," long pause. Reminded her that customers are important. All I got was a failed call you back later. Cheaper is not always better. False advertising in my book. Also can't get messages to print as text.
Hi, Mark! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 18, 2021
So far I am satisfied with the service. As a new customer I have not had any issues. The cost of the plan is reasonable and I like the coverage. I have also recommended this service to friends and family.
Hi, Heston! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 18, 2021
Extremely pleased with the service first and the cost second, don’t regret switching one bit. I would recommend the service to anyone. 25 years with Verizon with corporate discount it was hard to pull the cord but glad I did. Will never go back!
Greetings, Rich! We are delighted to hear that you are enjoying your Pure Talk service and the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated.
Reviewed May 18, 2021
I Love Puretalk and do share about it w/ friends, HOWEVER I do wish I didn’t have to wait so long to get help on the phone EVERY TIME! Saving money is a priority for me, so I always will appreciate Puretalk!
Greetings, Dorsey! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 18, 2021
Our family went from paying $150/month to just over $70 without any noticeable decrease in service. So glad to find a cheaper alternative than the big wireless companies. We no longer have unlimited data, but it turns out we didn't really need it anyway.
Greetings, Brian! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 50% by making the switch to our services. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 18, 2021
Since it was my first month, I wasn’t sure how things would work. When I had an issue, I called them within four minutes it was resolved. The customer service representative explain to me why I had an issue, and how to resolve it. And in plain simple English also. Thank you.
Greetings, Jamie! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 18, 2021
There is absolutely NO customer service support at all. I wish I would have known this before I decided to change companies to PureTalk. Then the phone chips seriously cost money to replace?!? I had one in my phone for a long time and have never once had to replace it!
Greetings, Deborah! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Updated:05/21/2021Greetings, Deborah! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
I understand that PureTalk USA uses the AT&T network. I was in an area where others that have AT&T had excellent reception and when I tried using my phone I got a message that said Service was unavailable. Also when I first got my phone I had trouble getting it activated and connected. Every time I tried calling for help I had to wait at least an hour before I was able to speak to someone and this went on for three days. So was was very dissatisfied from the start. Another issue that I had is I had a question on whether or not if I had free roaming and never got an answer.
Greetings, Stanley! We regret to hear about the issues you are experiencing with service within your area Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited:05/21/2021Greetings, Stanley! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
So far my experience has been positive. Love the lower price with great service as I did with Verizon. Thank you for great customer service and so far excellent service. I was referred from the great Rush Limbaugh and happy that Pure Talk is in the United States of America.
Greetings, Kerry! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 17, 2021
Since I got Pure Talk the phone I ordered is extremely slow as far as just simple functions also with the internet. The software lags and drops call from time to time. I am either not impressed with the phone or the service. Cant really tell at this point.
Hi Thomas! We are regret to hear about the experience you have had with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited 05/21/2021Greetings, Thomas! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
Phone works well. Has problems with data sometime. I still like the system. It's much cheaper than Verizon so I'm pretty happy. That needs to be repaired. If you could get a better signal for your data that would help a lot. Other than that I am pretty happy. One other thing would be when you are going on to your billing account it does not seem to accept autopay for some reason so I would like you to check that out too. I tried to set it up at auto pay could not.
Hi there, Timothy! We are pleased to hear that you are enjoying your Pure Talk service! Regarding your issues with accessing your data, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. If you would like to update your payment method, please log in to your account portal via our website online at www.puretalkusa.com. Once you have logged in, click on the "Billing" tab and select Autopay Enrollment. You will need to enter new card information along with CVV and expiration date, then click submit. It will take up 24 hours to process the payment. Your card information must match the billing address. Please note, you will not experience any disconnection within your service. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 05/26/2021Greetings, Timothy! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
Had my SIM card locked for no reason. Kept getting charged for their service but didn’t have access to anything on my phone. I was unable to contact anyone with my phone so I had to use family member's phones to call customer support. Was on hold for several hours with no answer multiple time when I called. The one time that they did answer I was almost immediately put on hold again. Terrible service.
Hi, Ethan! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 17, 2021
Wanting to switch from Verizon, I decided I wanted to support PureTalk and give them a try. I ordered 3 lines. The one phone was activated fairly quickly as it was a new number. The other 2 lines were ported numbers and it was a nightmare which could have been taken care of immediately when the Pure Talk representative finally called Verizon and took care of everything, which was a few days AFTER I had received the sim kits. Then my daughter's phone kept saying it wasn’t a Verizon SIM card, I didn’t know I had voicemails until people started asking if I had gotten their voicemails.
So I had to call in, again, and get that taken care if. They didn’t give me a full month of service before they billed me. They billed from the order date and not activation date. I only get LTE service, which doesn’t work very often. Then I just got billed for another month which was more than my first month of service and I’m not sure why that is. Their coverage map clearly doesn’t reflect the true coverage and apparently they charge you more as each month passes. Truly a disappointing experience and not sure that we’ll stay customers.
Greetings, Heather! We regret to hear about the experience you have with Pure Talk thus far. To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your own phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. If your device reads the error message "SIM card is not from Verizon Wireless”, your device may be locked by Verizon. Please contact Verizon and request to unlock your device from their network. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 17, 2021
Lost too many things on my phone GPS. Doesnt always work.. Tech support didn't know how to retrieve lost text messages. Couldnt receive calls or texts or call and text out.. Several different times last month...etc. Tech said they have never dealt with this before and couldnt help me. They have put me on hold and then hang up at quitting time.
Greetings, Deborah! We regret to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Regarding the texting and data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/19/2021
Greetings, Deborah! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
Tried Mint Mobile and the coverage was awful! Then I switched to Pure Talk. No problems at all!! Just as good a service as AT&T but at a fraction of the price. Would definitely recommend pure talk. Only complaint is they don’t offer visual voicemail. But I can absolutely live without that for the savings offered.
Greetings, Linda! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 16, 2021
In general the service is ok, seem to not be able to get access to internet when outside of our home. In addition the cell connections do not seem to be as strong, loose conversations periodically. ie in the middle of conversation and connection goes in and out.
Greetings, Hank! We regret to hear that you are experiencing service issues within your area and issues with accessing your data. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/19/21
Greetings, Hank! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 16, 2021
I was told a wifi hot spot would work on my Samsung phone, that was a lie. Hot spot only works with Apple products at Pure talk. Otherwise, it's fine. I have 2 lines at about 50.00 a month compared to about 175.00 with Att.
Greetings, David! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 16, 2021
We love our service with Puretalk. Thank you! We can now answer our cell phone in our home! We even get it in our barn! Thank you, thank you, thank you! I always tell my friends about it! Again thank you!
Hello, Tara! We are delighted to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 15, 2021
My phone will not act as hotspot for my computer to access internet. My phone does not allow time for me to answer calls and also does not always show the caller ID. Battery life, reception and coverage is good.
Hi there, Donald! We are pleased to hear that you are enjoying your Pure Talk service! Regarding the hotspot issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 15, 2021
So far I like it, have good service and the price is reasonable, hope it continues that way and not like AT&T and slowly raise it sky high. Yes I would and have recommended to other friends. The sound is clear and I can carryon a conversation without being interrupted. Thank you.
Greetings, Florence! We are pleased to hear about your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. Happy savings!
Reviewed May 15, 2021
I’m charged for data - no data. The customer service number is a long hold followed by dead air and a hang up. Customer service emails tell me I ran out of data. When I have the time I’m going to switch again.
Hi David! We are regret to hear about the experience you have had with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/21/2021Greetings, David! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 15, 2021
Since joining Pure TalkUSA, we've enjoyed the costs for service but don't have confidence in the texting service. My wife and I are on multiple text conversations and have seen that we sometimes don't receive texts to both phones. It doesn't seem reliable if one phone receives a text that the other phone doesn't receive when the message was sent to both phones.
Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 05/21/2021Greetings, Mark! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 15, 2021
Unnecessarily long wait times to get a hold of customer service. Would be best if there was a separate number or hold queue for technical support versus customer support. This is extremely important when you're a new customer. Other than that service is okay.
Greetings, Jennifer! We want to express our sincerest apologies for the wait times you have encountered thus far. Please accept our apologies for the wait time you have encountered as we are working diligently to rectify this issue. You may also reach the direct line to our Technical Support department at 1-800-768-4360. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 15, 2021
They were quick to answer the phone to sign me up, but if you call 611 to talk to someone about problems be prepared to be on hold for a long time. I take 15 minute breaks every now and then and if someone doesn't answer in 10 minutes I hang up. I wanted to get a new phone shortly after switching to Pure Talk, their website shows phones for $50 with certain plans that I was on. Finally got someone on 611 one day before my first bill was due and was told those prices are only for new members. My service SUCKS.
I think it is the phone because Verizon stuff keeps popping up and messing up my phone and have to constantly restart, and the phone will show four bars and four G working and still can't watch videos or listen to iHeartRadio. So basically they will answer your call quick to sign you up, will charge you if you call that number again, call 611, be prepared to wait and most likely be disappointed by any service you do get. Very let down. Will most likely switch to another carrier when I finish the house I'm working on (construction worker).
Greetings Thomas! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Kindly be aware that purchasing devices at a discounted rate must be completed during the initial order process. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 15, 2021
YOU LIED!~!~ I Specifically asked "Will This Phone Show My Name when I make Calls"? I WAS PROMISED THAT IT WOULD. IT DOES NOT --and looks like just another ** Robocall. I HOPE FOR A LAWSUIT AGAINST PURE TALK. YOU ARE A SCAMMER!
Greeting James! We regret to hear about the experience you have had with Pure Talk thus far. The AT&T Mobility database is updated each night to ensure systems contain accurate CNAM/Caller ID information for our customers. When a customer dials a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect WIRELESS CALLER and the Reseller/Mobility customer's mobile number. If the incorrect Caller ID value is reflected on the landline customer's Caller ID display, then the terminating landline customer needs to report the issue to their service provider and ask that they retrieve the real-time CNAM information for the numbers calling them. We recommend to power cycle your device at least once a day to ensure the process of correction. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 15, 2021
Customer service impossible to reach without an almost hour long hold. Data speed is cut to a crawl without warning. I'm still not sure if it was cut because I had reached my limit or there was a problem with coverage. Couldn't reach customer service to find out!
Hi Pat! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 14, 2021
Setup, reception and service are all we have come to expect with cell providers. Occasional loss of internet is the only minor inconvenience we've experienced. We moved from ** and saved ~$40/month on our 2 phones. They also provide good deals on new phones!
Greetings, Carl! We are happy to hear about your experience with Pure Talk thus far and that you are saving 40 dollars a month on your monthly service bill by making the switch. Regarding the data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited 05/18/2021
Greetings, Carl! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 14, 2021
I am very happy with my decision to switch to PureTalk. I am willing to sacrifice reliable phone service in some areas where I live and travel because the savings is so great. If I was more concerned about being sure I always had phone service, I would probably switch from the AT&T network back to a more expensive network carrier. For me, the savings is worth it for now. Thank you!
Greetings, Sharon! We are happy to hear about your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. Happy savings!
Reviewed May 14, 2021
I was paying close to $200 per month (3 lines) at a brand-name carrier. My bill is more than 60 percent lower with PureTalk. It is one of the best financial decisions I've ever made. PureTalk is every bit as good as the big guys - at an incredible price!
Greetings, Kenneth! We are pleased to hear about your experience with Pure Talk thus far and that your monthly service bill has decreased by 60% by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2021
Awesome service. No dropped calls, great speeds, great reception. Could not tell the difference between AT&T and your service at all, except now we pay half the price. $700 a year savings. I tell everyone I know to switch. If you are in doubt, give it a try, you will not be disappointed.
Greetings, Brandon! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 700 dollars a year by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2021
Switch to PURETALK. Not just because Rush said so, or Dr. Gorka. If you have AT&T prepaid or any other AT&T account, you will love the difference. And it's a lot less money every month. Who would not want that? Even calling our friends in New Zealand...instead of about $1 a minute, it's 16 cents! No worries, Mate! Great service and less money, less hassle. Just give them a call. You can keep your old number. Thank you PURETALK! Sherry and Gordon, Ninilchik, Alaska
Greetings, Gordon! We are happy to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2021
Yeah my wife are happy with our service. But there are times that our phone acts strange. Not sure if your service or what. It would be nice to get a bill by email so I know what is getting drawn from my savings account.
Greetings Dale! We are delighted to hear that you are enjoying your Pure Talk service. The service issues you are experiencing within your area may be due to poor coverage. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2021
It took about one week to get our six phones transferred from AT&T. PT requested the migration of the phone numbers. Four of six were shown as migrated to PT, but AT&T had not released. I literally spent 10 hours on hold waiting for customer support (probably four or five calls - I lost track). I spoke to different people in different departments to resolve. My persistence, not PT's, was the only reason the problem got resolved. Not a good experience on our "first date". To put it bluntly, your customer service sucks. Hold times are WAY too long. From an outside observer, it appears you don't have near enough customer service people to field support issues.
Greetings, Martin! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 14, 2021
We joined Pure Talk via the AMAC promotion where we were to receive 2.5 gb per line, not the normal 2.0 gb. However, our on line portal never reflected this change. I made 7 or 8 calls to customer service to get this changed. After each of the first 6 calls the very polite agent assured me the correction was made on the portal, but it wasn’t. After the 7 or 8 call I was told we had the extra. 5 gb but it just doesn’t show on the portal and I can not get any documentation of the extra coverage. Really!! It sounds kinda like a bait and switch!!
We are very happy with the pure talk service and the customer service people were all very polite but really this whole amac dispute left a bad taste in my mouth. I friend of mine is considering a switch of his plan and he is also perplexed by this situation. We are actual pleased with pure talk overall and will continue with your service. Thanks, Jeff **.
Greetings, Jeff! We sincerely apologize for any miscommunication that was made on our behalf. As an AMAC member, once you have used your allotted amount of high-speed data, the extra 1/2 GB of data will be applied. You will then see the 2.5 GB reflected in your online account portal. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 14, 2021
Your Nokia phones do well until you put more than one app on it. The data is so slow through your network that most apps slow down to a crawl. When connected to my home wifi network the throughput is fine. One of the big disappointments is having to self program your phone for use on Pure Talk towers. I couldn't imagine how someone with less computer skills could do it. The whole experience reminds me of when cell phones were first browsing the internet. Overall I'm not impressed with anything Pure Talk offers as compared to AT&T. When I first set up all 4 phones on my account I was dissatisfied with the level of professionalism of your tech support. It felt like I was talking to a kid who barely understood how cell phones work.
Greetings, Damon! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Providing optimal customer service is our top priority and we will be looking further into this matter. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 14, 2021
Love the price. Very reliable. Great customer service. Easy to change services. Heard about you on Rush Limbaugh & he was right. Thank You. Thank you. I plan to keep Pure Talk forever and told many of my friends.
Greetings, Trisha! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 14, 2021
We have very bad reception. The original map seemed to say we would have decent reception. We can not have a conversation without being told by the other party that we are breaking up. Right now sitting in my house I have no reception. Glad you fixed the visual voicemail feature for the iPhone. Should be taken care of right at sign up. Had to go through three calls to service until the visual voicemail got set up.
Greetings, Laura! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 13, 2021
Not only am I getting more service for my money, but if I have a question I call and talk to a real person. Also, the Android phone we purchased was a lot less money and yet, still, was a newer phone.
Hello, Sue! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 13, 2021
Been hearing about Pure Talk on The Rush Limbaugh Show for a long time. Finally had enough of Verizon and took the plunge. My phone is a Pixel 2, simply swapped the SIM card and was up and rolling. My ONLY issue is when you call customer service you could be on hold for a long time. Once I got through, I understood why this is so. They go the extra mile to ensure everything is working as it should be, and answered any and all questions. I am very pleased with this service!
Hello, James! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 12, 2021
Poor coverage where I need it. VERIZON had better reception, data speed and reliable service in the areas I work and travel. In the city coverage is great, but I need it to work in remote areas I have to travel every day. Will be switching back to Verizon.
Greetings, Ryan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 12, 2021
So far so good. Customer service was good the couple time I had called. Phone service is good. The phone I had bought from them I need to reboot frequently, but I don't think that is Pure Talk's fault. Rates are very good. I'm happy I switched providers.
Hello, Michael! We are pleased to hear that you are enjoying your Pure Talk service. If you are ever in need of assistance, our Technical Support department is always eager to help. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 12, 2021
Tried to get hotspot to work on my Android phone, looked it up and said the phone was compatible but when called to activate was told that phone wasn't compatible. Main reason I bought it was for hotspot. Very disappointed.
Greetings, Gary! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 12, 2021
Great customer service and made it super simple to switch from AT&T. Also, saving my family about $100 A MONTH! I tell anyone and everyone that they need to switch now and not go another day paying the big cell companies.
Greetings, Chase! We are delighted to hear about your experience with Pure Talk thus far and that you are saving $100 on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 12, 2021
Called regarding an issue with not receiving voicemail messages on our iPhones. Service Rep quickly identified that will did not have digital voicemail activated. Quick added it and now we are receiving voicemail messages again. Thank you for resolving the issue.
Greetings, Jeffrey! We are pleased to hear that you are enjoying your Pure Talk service and that we were able to assist you in getting the voicemail issue resolved! If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for being a Pure Talk customer!
Reviewed May 12, 2021
We have had text issues and have to call PureTalk to fix each time there is an update. Wait times for customer service are excessive, far more than we experienced with Google Project Fi, with no option for call-back and often no indication of wait times.
Greetings, Stephen! We regret to hear that you are experiencing issues with text messaging. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. If you have any further questions or concerns, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 11, 2021
Our family has been very pleased with Pure Talk! Customer service has been awesome and the service is wonderful! Not only did we get upgrades at terrific prices, but we are also saving over $50 a month. I am also very happy to support a company that has like minded values.
Greetings, Debby! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 50 dollars on your monthly service bill by making the switch. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 11, 2021
Once I got the phone I bought completely unlocked for my use it's been great. Service is spotty in some places, but I work in some pretty wide open areas in Texas where service gets very touch n' go. Service seems to be a little stretch inside some places as well.
Greetings Jason! We are delighted to hear that you are enjoying your Pure Talk service. Regarding the service issues within your area, coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed May 11, 2021
Initialization/startup, was problematic. Not sure why. I was told previous phone was locked, and would need to be unlocked. This was done. Problem persisted....voice communication was non existent with your help center. It was only through Facebook, that I was able to communicate and resolve. Other than that, I am saving $$ over my previous carrier.
Greetings, Douglas! We regret to hear about the experience you have had with Pure Talk thus far. Providing optimal customer service is our top priority and we are pleased to hear that your issues have been resolved. Thank you for your feedback as it always helped us to improve the Pure Talk experience. Happy savings!
Reviewed May 11, 2021
I am very pleased with PureTalk. Great selection and price discounts on phones, as well as low, set rate, wireless plans. Why pay inflated cell phone rates when you can pay a standard rate that is much lower? Tell your friends, I did!
Greetings, Joseph! We are delighted to hear about your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. Happy savings!
Reviewed May 11, 2021
Puretalk told me our Galaxy S9 phones would work with them. We live in the country. We have no internet. We rely on our Hotspots on our phones. They don't work. You guys scammed us. And we can't receive any assistance from you. So one star. An F.
Greetings, Randy! We regret to hear about the issues you are experiencing with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 11, 2021
Had a problem with connecting service with existing phone but with the help of customer service was rectified. I am amazed with the connectivity and data speed. Very impressed. I have been through many service providers and I have to say you are the best. Thank you PureTalk.
Greetings, Efren! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 11, 2021
I don't care for the 3G really too slow. Voicemail, sometimes it works. 1st time calling but most times have to do it twice to get messages. I do like the cost of the plans provided, better than AT&T. Recommends.
Greetings, Jessie! We regret to hear that you experience occasional issues with your voicemail. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 11, 2021
My experience with PureTalk has not been great. I have poor telephone reception, and my texts take much longer to be transmitted and received. I have to step outside my home to receive a useable signal.
Greetings, Steve! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 11, 2021
The service I have received from PureTalk has overall been very good. I have had no issues with phone calls or with general data such as websites or streaming. The only issue I have experienced is occasional 2 to 5 minute delays in sending or receiving iMessage messages. The price is great. Customer service is top notch. Sometimes there is a somewhat lengthy hold time for calling customer service but customer service resolve issues quickly. I’ve recommended the service to many friends and family so far. The only issue as previously stated is iMessage delays. I really wish there was resolution on that issue. At this time that is my only concern with the service.
Greetings, Neal! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us
Reviewed May 11, 2021
VOICE MAIL RETRIEVAL EXTREMELY TOO SLOW. Verizon was ALREADY too slow, but AT&T wins that battle of slow** idiots HANDS DOWN. Business people do NOT have the time to stand around and wait for a FREAKING ROBOT MACHINE (OR WHATEVER) to CATCH UP to our dialing!??!
Greetings, Glenn! We regret to hear that you are experiencing issues with your voicemail and will be sure to have an agent reach out to you regarding this matter. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 05/21/21
Greetings, Glenn! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 11, 2021
While my experience has only been for two months, my experience with the new wireless phone service has been very good. I wish there was a more effective process to screen unwanted robocalls and direct them immediately to voicemail. The method which I use is to block the number on my iPhone after an unwanted call is received.
Greetings, Gary! We are pleased to hear that you are enjoying your Pure Talk service and do recommend blocking any unwanted callers that contact you. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 11, 2021
We are extremely happy with the service on our two cellphones. Very reliable and super low price. A savings of $150 per month just blows ATT away! Thanks again and I have been telling all my friends about this great company.
Hello, John! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 150 dollars on your monthly service bill by making the switch. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 11, 2021
The set up of a new phone and new phone number took multiple days and multiple calls. On on hold for hours to resolve the set up of a new phone new phone number. I believe the phone is finally working. Tech support took multiple attempts to get a person that could actually diagnose and configure the systems set up to work.
Greetings, KC! We regret to hear that you experienced issues when setting up your new device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
I had a change in credit card number. Advised your people of new number and they said “fine” and I think I’m done with it. 3 days later get another email that said my account was going to be turned off. Had to wait on hold another 15 minutes and talk to the representative and she couldn’t tell me why I got that second email. Seems like the left hand doesn’t know what the right hand is doing. Overall, service is good.
Greetings, Tim! We sincerely apologize for any miscommunication that was made on our behalf. This email is sent to customers after attempting to process your monthly service bill but was not successful. If you would like to update your payment method, please log in to your account portal online at www.putetalkusa.com. Once you have logged in, click on the "Billing" tab and select Autopay Enrollment. You will need to enter new card information along with CVV and expiration date, then click submit. It will take up to 24 hours to process your payment. During this time you will not experience any disconnection in service. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
After listening to Rush for several months recommending PureTalk, we decided to switch from ** and haven't looked back. Their customer service was very professional, patient, and friendly. My husband really likes his new phone. And the phone service is excellent.
Greetings, Carrol! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer!
Reviewed May 10, 2021
Customer service great and feedback positive especially having terrible outlooks from previous providers. I can honestly state that my problems are answered and done quickly with the same outlook as initially looked at. The satisfaction I have is that when questions are asked the answers are the same. They do not change with each encounter with customer service.
Greetings, Jerry! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer!
Reviewed May 10, 2021
I live in a rural area outside of Harrison and totally off grid so there are NO electrical lines onto this property. For the most part Pure Talk has worked well for me. Occasionally the signal is challenged but as a whole all is well!!!!
Greetings, Batyah! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
I am really disappointed since I cannot send a text with a pic. Nothing I can do to change this. Pure talk obviously disallows pics in texts. If I’m wrong let me know, otherwise this phone service would get 4 or maybe 5 stars.
Greetings, Todd! We regret to hear about the issues you are experiencing with sending picture messages. It seems like the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Edited: 05/18/2021Greetings, Todd! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 10, 2021
I’ve had several issues, one I don’t receive all of my text message. Another issue is troubling opening my emails and sending emails. These items appear on my Apple Watch and iPad but not my iPhone. I’ve tried turning phone off and restarting and this sometimes helps but then happens again latter.
Greetings, Lisa! We regret to hear that you are experiencing issues with accessing your text messages and emails. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
I switched over to Puretalk to save money on my phone bill, and I've been enjoying that so far. I definitely would recommend. Before, I was paying more for data I didn't use, so this is definitely a great change.
Greetings, Steven! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 10, 2021
Voice calls are muffled then clear- muffled- then clear-. Have reset phone but doesn't help. Happens with most calls. Also we don't get hd call quality at all. We used to get it on the competition but not with Pure talk. Can you please look into that for us?? Thanks!
Greetings, Jordan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
Cannot send pics, cannot not send large texts. Calls drop, sometimes it takes forever to try and make a call, I have to try several times to get a call out. I have had times where I have been sitting right next to someone and their call won't come through and vice versa.
Greetings, Charles! We regret to hear of the issues you have experienced with sending multimedia messages. It seems that your APN settings may need to be reset. Listed below are instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/13/12
Greetings, Charles! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 10, 2021
Since using Pure Talk I am not able to send photos with my phone. I was able to send messages with AT&T but now I cannot. I was never told this would happen. You should disclose any limits to present service beforehand.
Greetings, Kenneth! We regret to hear that you are experiencing issues with sending picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Edited: 05/19/2021Greetings, Kenneth! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 10, 2021
I had been paying around $75.00 per month for Verizon and it was due to go up again. I decided to check out Pure Talk and I’m glad I did! I get all that I had before but now my monthly bill is $27.78!
Greetings, Lucy! We are delighted to hear about your experience with Pure Talk thus far and that you are saving $27.78 on your monthly service bill by making the switch. Thank you for being a Pure TalkUSA customer. Thank you for your feedback. It is greatly appreciated!
Reviewed May 9, 2021
The internet work fine as long as I’m home and on wi-fi, but as soon as I leave home there is no connection. So I’m not using hardly any of the 20gigs using the same towers as att, what’s the problem?
Greetings, Norma! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/17/2021
Greetings, Norma! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 9, 2021
Once you reach 30GBs of max data on the unlimited plan they slow your speed so much you can hardly do anything on your phone. My old provider did not slow your speeds so much that you could not get anything done. Beyond that the service is pretty good and cheaper than the bigger companies.
Greetings, Blake! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 9, 2021
There have been Mobile data issues that needed to be manually set up, which is fine but unusual. The second issue was worse: I did not receive texts for a whole week, about two weeks after I signed up for service. It has not happened since.
Greetings, Christopher! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 9, 2021
Cell phone service is excellent. Wait time when calling Customer service not so much. When I first started service, I had to call customer service several times. The wait time was always 45 minutes or longer. Customer service reps have always been excellent.
Hi there, John! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 9, 2021
We’ve had some problems with dropped calls and breaking up during calls. I received everything just fine and am happy with my phone. My only complaint is some aspects with service. As stated, we often have bad service/dropped calls in our area. I hope that this is due to our area being new. Hopefully, more towers will be erected soon.
Greetings, Jamie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 8, 2021
I have trouble getting good reception, some places I only get 1-2 bars out of 4. I have trouble pulling up saved items on Facebook even with wifi. I thought the reception was off of AT&T towers so have been disappointed with reception.
Greetings, Colleen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 8, 2021
We are very happy with Pure Talk. I hope an app is in the works. I have had no issues and am very pleased. The savings are appreciated. The tech help was very nice and helped walk me through adding my husband's phone as it was difficult. We would recommend this service to anyone.
Hello, Sheri! We are happy to hear that you are enjoying your Pure Talk service! Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
Good service. Helpful techs. Same coverage. More people should escape the high cost of cell phone plans by switching to Puretalkusa.com. I'm recommending it to all my friends and family. Maybe you'll get into low cost internet access. Wish you offered this years ago but good things still happen in this day and age.
Hi there, Ken! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
I was worried that the wait for a customer service representative would take a while but we got someone in less than a minute. The customer service representative was very nice and helps us quickly in a good way. We are new to Pure Talk and we are so happy with the way we are treated.
Hi there, Charles! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
Very happy with service in town. Went out of town and it was very sketchy. We are going out of state soon and I will give you a better report then. We will be in New Mexico, Texas, Oklahoma and Missouri.
Hi there, Judith! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 8, 2021
Overall happy but service is not exactly the same as when we had service with AT&T, unfortunately the difference is within the places we are the most-home and work. Ever since we switched we are not able to access our voicemails as usual. 2 lines on the same plan with the same phone also now have to access their voicemail 2 different ways that we had to figure out on our own and we get no notification we have voicemails ever since switching to Puretalk. Small issues that are just a little inconvenient.
Greetings, Nicole! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to each device on your account so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
I have had Pure Talk now for 2 months with no difference from my previous server at less than half the price. I am very satisfied and recommend it to friends whenever it comes up. Thank you for the service you provide.
Greetings, Bob! We are thrilled to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed May 8, 2021
I am very pleased with Pure Talk. Customer service was fantastic before, during the time we are with this service. We are pleased with our monthly service bill. Very reasonable. No issues with connection of phone calls. Coming from a military family we were glad that Reginald was in the military. This also what led us to enroll with Pure Talk. Thanks for the great service and very good customer service...Thanks. Gary Pennsylvania
Hi, Gary! It's our pleasure! We are happy to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 7, 2021
We love the savings after we switched and we are glad to no longer be with a corporation that tries so hard to be ‘woke’ like AT&T. We have three lines and we all agree that some text messages take longer to send than they used to and call quality at times is not as consistent and reliable as it once was. Yet so far we are content to have cell service that is slightly inferior (maybe a 5% - 10% decrease overall) because Pure Talk is easy to use, it was easy to switch, and it is very easy to manage the account. They are straightforward and very transparent and I recommend them.
Hi, Jerry! We are pleased to hear that you are enjoying your Pure Talk service. If you are ever in need of assistance our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Original Review: May 7, 2021
Easy to get up and running, Same call quality and availability. Customer service handled issues easily and during call, minimum wait times. Only issue is voice mail is a bit old school, but cost savings is worth it! We recommend it to our friends!
Hi there, Bill! We are pleased to hear that you are enjoying your Pure Talk service! Regarding your voicemail, our Technical Support department has added the visual voicemail feature to both devices on your account. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 7, 2021
I have lost connection on my iPad a few times when I am away from home. (Not using WiFi) Just finished a call with Andrew who had to send a signal to my SIM card to get it working again. I was wanting to switch both my phone over to Pure Talk but I can not have this happening.
Greetings, Jerry! We regret to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 7, 2021
I'm in New Hampshire and I can't make phone calls from my location. I can text. I can check my email and get on the net or watch a video but I can't make phone calls from here. Any suggestions? With Metro PCS although the signal was weaker than yours I was able to make calls. I am purchasing a new phone. I hope that helps.
Greetings, Dan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 7, 2021
Great customer service. Folks were very friendly. Able to complete much of this switch online. From start to finish took just a couple of hours. Quick shipment of SIM card. Service was and has been uninterrupted. Looking forward to a long relationship. Price saves us $10 per month. Thank you very much.
Hi, Sharon! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 7, 2021
When we leave the house with our New iPad and are not on WiFi the iPad is all but useless. Pulling up Yahoo can take minutes if it comes up at all. There’s no reason for such delays? I’m not watching videos or going anything that would draw so much that the iPad would be this slow.
Hi there, Vince! We regret to hear that you are experiencing issues with accessing data on your iPad. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset the network settings yourself. A Technical Support agent will be reaching out to you shortly for further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/17/2021
Greetings, Vince! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 7, 2021
Doesn’t allow me to call Canada from the U.S. and did not disclose. Would love to cancel but would have to buy the stupid phone you sent. You folks deceive people and that’s just wrong. So very unhappy.
Greetings, Bruce! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that we do offer International Calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback!
Reviewed May 7, 2021
I called your company because all of my data on my line was used in approximately 24 days. When I was AT&T I never used more than 3 GB in a full month. Your company refused to try to fix the problem saying I'm just using more data; this is incorrect. I was hung up on four times and was shuffled from person to person and with no resolve. I spent four hours on the phone with Pure Talk and still no resolve. I am cancelling PT.
Greetings, Michael! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 7, 2021
Since I have an older phone, a lot of the things that automatically move over when I switched companies did not work, things like text and photos. Your tech service was great and patient in helping me resolve the issues. The only downside was wait time.
Hi there, Alison! We are pleased to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 7, 2021
We are fairly happy with PureTalk but still there are a lot of times I won’t get a text message until several hours after it was sent to me. I can’t tell I have a voicemail until I call my voicemail number. When I had a different carrier I was always flagged that there was one to listen to. The prices are great but service is not 100%.
Greetings, Gina! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 6, 2021
Pure Talk is been great for me. I love it. The phone works great. The network seems to be really good and I have a good clear signal most everywhere I go. What a great switch should I did a long time ago.
Hi there, Eric! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying your service. Thank you for your feedback. It is greatly appreciated!
Reviewed May 6, 2021
We love that the service is cheaper but have found that the service can be very patchy and not nearly as good as it was with Verizon. We have considered switching back many times because of the poor reliability. We hope that you will be able to improve it soon.
Greetings, Jenna! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 6, 2021
I was in Benton City, Wa the 3rd full week of Apr, 2021. Had none or one bar, but could not text or call out. This is the first place I have found so far. I could get limited emails. My partner could get service on Verizon.
Hi, Craig! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 6, 2021
I love saving money with Pure Talk. It took a few customer service calls to get everything set up, mostly because I am not tech savvy, but now that everything is working it is great! I am so glad to be away from the big company and the big bills.
Greetings, Carolyn! We are thrilled to hear about the experience you have had with Pure Talk thus far and that you are saving money on your monthly service bill. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! Happy savings!
Reviewed May 6, 2021
I am very happy with my service. It is exactly the same as my previous, high priced legacy carrier. I especially like that they don’t own a cable news service that hates me! I felt that my previous carrier did not value me as a customer. Your customer service made switching 3 iPhones over to Pure Talk easy.
Hi, Michelle! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer, we highly value your opinion!
Reviewed May 6, 2021
Very happy with my service. Customer service reps are extremely helpful & pleasant. Have recommended Pure Talk to my friends & family. Enjoying my monthly savings since switching my service to Pure Talk. Thank You to the Patriot channel on Sirius XM for doing such a fantastic job of advertising for Pure Talk.
Greetings, Renee! We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. Happy savings!
Reviewed May 6, 2021
I could not send or receive any kind of images. After an hour on the phone with tech support we finally could send but not receive....still can't...had the phone over a month...think I will go back to T-Mobile. Otherwise it works just fine...
Hi there, Brent! We regret to hear that you are still experiencing issues with receiving MMS messages. A Technical Support agent will be reaching out to you shortly regarding this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 5/20/2021
Greetings, Brent! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 5, 2021
It was great. I have no complains. I'm quite happy with Pure Talk. Also have some Family members that will be changing to Pure Talk!!! Your customer service was excellent. They were very helpful and got our issues taken care of. Very happy with your service. Thank you!!!!
Greetings, Chryl! We are pleased to hear that you are enjoying your Pure Talk service! Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
I switched at the beginning of the huge snow/weather shutdown, and my sim card got stalled at FedEx, Olive Branch, for almost 2 weeks, which was very unpleasant. Other than that, easy to switch sims, and service has been excellent, at least as good was was ATT, which had had for a long time as it was the one which worked best where I live. Also great to have such good service at more than 50% of the cost of ATT, even more when you consider all the taxes, later added.
Hi, Ruth! Please accept our apologies for the shipping delay you encountered. We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed May 5, 2021
I do not have the names of all but I do have Michelle's (**) every one particularly Michelle (she is a great asset to the company) have been fantastic - very courteous, pleasant and have answered any question/concern I have had since opening up my account - very appreciated. I'd get into how much money I've saved, but not enough characters left. :)
Greetings, Glenn! We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated! Happy savings!
Reviewed May 5, 2021
Thank you for great service at a grassy price that beats the snot out of anybody else. I will recommend to my parents and my friends. I was at AT&T and their service was not nearly as good and I will recommend to everyone else I can.
Hi there, Jason! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
I am satisfied with the monthly rate I am paying, as compared to what I was paying with AT&T. However, I had no idea that I wouldn't be able to use my phone as a mobile hot-spot with PureTalk. I don't use it that way often, but perhaps once or twice per month I travel on business and need this function. I am now trying to decide how to fill this hole.
Greetings, William! We are happy to hear that you are enjoying the price of your Pure Talk service. The hotspot feature is only guaranteed to work on iPhone models 6S and above. Please accept our apologies for any inconvenience you have experienced thus far. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 5, 2021
Connections for searches take a long time. Text msgs with photo attachments take FOREVER to be sent, and sometimes aren't sent. When we receive text msgs from others, one phone may receive the msg up to 10 min. before the other (yes, group text to the two of us). Sometimes one of us doesn't receive the msg at all until the phone is powered down and restarted. Not thrilled with the way voice mail is set up like old answering machine.
Greetings, Nancy! We regret to hear that you are experiencing issues with sending and receiving MMS messages. The network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset the network settings yourself. An agent will also be reaching out to you shortly.
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/17/2021
Greetings, Nancy! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 5, 2021
Technician was very patient and helpful walking me through the process of a brand new phone. They also emailed instructions in case I ever forget how to do the setup. I am a women of few words so please accept the explanation.
Hi there, R! Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
I was never informed, that I know of, that I may not have a hotspot that worked with my phone. Since we travel, I told your company that I was in need of one!! So, I called to possible change to two iPhones. I was informed that I would not receive the discounts on 2 new phones. I will be looking around for a new cell service that WILL give me those discounts!!
Greetings, Sandra! We regret to hear about the experience you have had with Pure Talk thus far. The hotspot feature is only guaranteed to work on iPhone models 6S and above. Regarding the iPhone discount, this promotion is only eligible for new customers that are porting in a new phone number, and on the $45/ 55 dollar plan. Please accept our apologies for any inconvenience you have encountered thus far. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 5, 2021
I lost my voicemail when I switch to your company and my iPhone won’t let me establish it. Need Pure Talk to contact me with technical help to help. I called 2 times and after long holding times I hung up.
Hi, Wayne! Please accept our apologies for the wait time you experienced as we are working diligently to rectify this issue. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 5, 2021
We used to be with Cricket before switching phone companies. We have been so happy with our decision to switch to Pure Talk. Your customer service was courteous and helpful in getting our account set up. Since setup over three months ago, we haven't had any issues. Thanks again and don't change a thing!
Hi, Mark! It's our pleasure! We are happy to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
We needed an additional line from a carrier other than our current one, so that we always have coverage! Pure Talk fit the bill at a great price! We will keep this line so that when we travel we always have service for my husband who works remotely.
Greetings, Cindy! We are pleased to hear that you are enjoying your Pure Talk service as well as the low price we provide. Thank you for your feedback. It is greatly appreciated!
Reviewed May 5, 2021
The price for the different plans are very competitive and affordable. Coverage is okay but not outstanding. It has the same coverage as AT&T does here. Unfortunately, that means losing some coverage where I work at. I have learned to deal with the loss of coverage due to great price!
Greetings, Aaron! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 4, 2021
I am so happy I made the switch, I love Puretalk service and of course the price! Only problem I do have is people with caller id don’t know it is still me... I highly recommend it to everyone I talk to.
Hello, Diana! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Regarding your Caller ID, once switching to Pure Talk, your Caller ID shows as 'Wireless Caller'. If you have any further questions or concerns feel free to contact our Customer Service department as they are always eager to assist you. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
I am really enjoying Pure Talk. Mainly because it is not as expensive as the others yet has just as good, if not better service. I had been a Verizon customer for many years, but when I heard about Pure Talk and checked into their prices, it made me want to change right away.
Hi, Lori! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
Was super excited about switching to save money but once successful we have poor service where with Verizon we had no issues. Constant dropped calls, poor connection, late text messages. We are in rural Oregon but not very hilly country nor heavy vegetation and minimal tree coverage so service should be better than it is. Not sure we will stay with this carrier unless service improves in the next few months.
Greetings, Jessica! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 4, 2021
We get excellent service for much less than what it would cost with the major carriers while using their networks. We highly recommend Pure Talk. Excellent service at a low cost. We have had this service for several weeks now and are well pleased.
Greetings, James! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
I didn't think switching over to Pure Talk would be so easy and painless. We have been overjoyed with the switch we made. The rep made it very easy and we have noticed zero difference in the service from the former company we switched from. Thanks Pure Talk we have recommended it to several of our friends and family.
Hi, John! We are thrilled to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
Within about 10 minutes after receiving the phone order through Pure Talk the phone started malfunctioning. I called in. They suggested that I take it to Best Buy with the possibility of it being charged to be fixed. I even asked two representative from Pure Talk to repeat herself. She said yes there is a possibility I could be charged to get a phone fixed that I just received and activated 10 minutes earlier. The phone has gotten much worse since then. It's definitely a software issue. "You know what? I'm thinking about it." That's what the representative from pure talk told me. She says, "That sounds like a virus." That just pissed me off even more.
Greetings, Blyden! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience you have encountered thus far. An agent will be reaching out to you shortly regarding this matter.
Edited: 5/10/2021
Greetings, Blyden! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 4, 2021
A few times we have not been able to complete our calls, usually close to buildings. Cost is affordable, sign up and transfer of service good. Overall service is working ok. Need to access after a longer time of service.
Greetings, Wendy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 4, 2021
Both of us are unhappy about the phone mail system. 1) the system is difficult to use - we do not see how many messages we have or how many are saved (the system will tell but not show us the information).
Greetings, Jim! Please accept our apologies for any inconvenience you have encountered regarding your voicemail. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 4, 2021
The service is ok but I have very limited service here in Illinois when I visit my parents. It’s very rural and service is rather sketchy. I have no bars or one bar in many areas and dropped calls. Would like to see stronger service in rural Midwestern part of Illinois.
Greetings, Sherry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 4, 2021
We recently switched from AT&T hoping the service would be similar. Unfortunately we have problems listening to podcast and everything is very slow! Retrieving voicemails has also been a hassle. I miss the days of not having to call a number to hear voicemails, being able to listen to all my podcasts when I am not on wifi, phone calls not failing for unknown reasons and speedy internet searches.
Greetings, Rachel! Please accept our apologies for any inconvenience you have encountered with your Pure Talk service. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. If you are unable to access your data, the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset the network settings yourself. An agent will also be reaching out to provide further assistance.
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/13/2021
Greetings, Rachel! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 4, 2021
The bill was exactly what I was sold and I'm happy that I was able to pull a little more away from the 'woke' corporations I've been paying every month previously. Sold those Amazon Alexa things last month and stopped using Amazon; ordered directly from the companies or from Walmart instead.
Greetings, Steven! We are pleased to hear that you are enjoying your Pure Talk service thus far. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
Still have not been given $10 credit I was promised for giving name of person that referred me, and the person that referred me wasn't given the credit either. Not very good business practice! Nothing else the matter with the service.
Hi there, Becky! In order for the referral credit to be added, the phone number of the person who referred you would need to be given at the initial start of your order. Once this has been done, you both must be a Pure Talk customer for 2 months with your account in good standing. We will be sending you a private message regarding this matter. Thank you for your feedback!
Reviewed May 3, 2021
Not pleased with the voicemail service. Needs improving. It is really hard to retrieve voicemail messages and they are not identified at all. Our last phone service provider made it much easier to retrieve and save voicemail messages. We have actually talked about changing our phone service.
Greetings, Cardell! Please accept our apologies for any inconvenience you have encountered regarding your voicemail. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
Switching phone companies was the best thing we did. Your prices are better, you can keep the phone you have, great service, 3 plans to choose from. Any issues, you just connect with customer service. Month to month plans, no contacts. Enjoy the price and plans.
Hi there, Michelle! We are thrilled to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
I have been very pleased with the change after being a loyal AT&T customer for over 20 years. Transition was well handled and easy with the exception on my voicemail. I was not expecting the voicemail on my Apple phone to not work the way it did before. As I understand it, Pure Talk does not support the visual format that the others do so you no longer can see voicemail messages like I did with AT&T. I’d like to see you all address that issue.
Greetings, George! We are pleased to hear that you are enjoying your Pure Talk service thus far. Our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
Service did not work in my area and when I tried to leave that’s when the company really started pissing me off. I never did get my phone number from you that I OWNED for 20 ** years. All I can do now is slam this company on social media and talk radio when I can. You're very ** welcome.
Greetings, Derrick! We regret to hear about the experience you have had with Pure Talk. Please accept our apologies for any inconvenience you have encountered and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
We are happy with the price. It is less than half the price of our old service. We have not had any interruptions in coverage, even in remote places. The initial setup and transfer of service went smoothly. We had a couple of technical issues, but your service department helped us resolved them quickly.
Hi, Debbie! We are delighted to hear about the experience you have had with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed May 3, 2021
I am very happy with my experience with PureTalk. The signal has been available every time that I have used the phone. The monthly rate is less expensive than previous carrier. The new phone is great! Thanks for the AMAC membership subscription.
Greetings, Jon! We are delighted to hear about the experience you have had with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. Happy savings!
Original Review: May 3, 2021
The vast majority of time when I've called you, the wait time is very lengthy! Sometimes 30 minutes +. Now if I call and you don't answer within 15 minutes I hang up and try again later. Once I do get someone 95% of my requests have been taken care of. The overall usage of Pure Talk has been very good. Hopefully, you won't start increasing prices as that's what drew me to your company! Thanks to Rush **!
Hi there, Ken! Please accept our apologies for the wait time you have encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
Was previously with Verizon. Had good signal. Changing to Pure Talk reduced coverage to an intermittent one bar. Had to get a signal enhancer to get adequate service in one room of home. I suspect that my service comes from a AT&T cell tower which is very poor in my area.
Greetings, Allen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
I was led to believe, that in having to give up me Verizon MIFI (mobile hotspot) device, I could use my phone's Mobile Hotspot. Come to find out, Puretalk USA does not support Mobile Hotspot on my particular model phone. I am very disappointed, because, I lost a very important tool.
Greetings, Terry! We regret to hear about your experience with Pure Talk thus far. The hotspot feature is only guaranteed to work with iPhone models 6S and above. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
The switch over was terrible. We had SO many problems: dropped calls, emails not sending, etc. We called several times for customer support and were on hold for 45 minutes. Problems were never resolved. Switch again to a different carrier. Pure Talk was not good at all.
Greetings, Teddy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out shortly regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
I have not been able to Google a thing! Nothing! Since I changed to Pure Talk. Have attempted to reach customer service and it has been totally impossible. I know now why your service is so cheap. It also appears that if there is no WiFi available it is more often than not, impossible to send messages. My son and daughter-in-law are planning to buy me a phone and add me to their Xfinity account. I can hardly wait!!!!
Greetings, Robert! We regret to hear that you are experiencing issues with accessing your data and are more than happy to assist you. An agent will be reaching out shortly regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 3, 2021
I get better coverage than before. Very impressive. I love my Samsung S21. I'll get my wife on Puretalk soon and anyone else with ears to hear. This is a great company. I'm not being throttled on speed and there is only one small area I don't get service well but this is a lot better than Verizon ever was.
Greetings, Robert! We are pleased to hear that you are enjoying your Pure Talk service. If you ever have any questions or concerns, our Customer Service department is always eager to help. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
Today's technology offers more than what the consumer needs, And at times it is hard to comprehend all the features this technology offers in one lifetime. PureTalk USA may not be as huge as its competitors, however, they offer Quality of Service to a neglected segment of the population, the Simple Consumer.
Hi there, Rolando! We are happy to hear that you are enjoying your Pure Talk service. If you ever have any questions or concerns, our Customer Service department is always eager to help. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
My switch to PureTalk was easy and flawless. I never lost service during the switch and my experience with PureTalk ever since has been great. Great service for an unbelievable price. I highly recommend switching to PureTalk. You have nothing to lose except your high priced service.
Greetings, Kathy! We are thrilled to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 3, 2021
I waited a good while on hold but the service I received was good. Generally, the waiting times for customer service are too long. Some agents are friendly and some just "dialing it in". But all things considered I am very happy with Pure talk. I loved how easy it was to activate my granddaughter's new phone and how fast I received it from FedEx.
Hi there, Matthew! We are happy to hear that making the switch was a breeze as it should be! Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback!
Reviewed May 3, 2021
Would recommend to anyone! It is so nice to be free of AT&T and their insane (CNN) political wing. Very easy to switch phone over with changed SIM card. No noticeable change in service quality. No trouble with voicemail. A real bargain for the price.
Hi there, Edward! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com