PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 31, 2021
On certain apps, it will take a real long time to open, like the weather channel app. Or the gold bullion app. It’s quite disturbing considering when I had my previous service provider these apps would open in less than 5 seconds, but I guess you take the good with the bad, saving lots of money with Pure Talk, so it’s an adjustment not to have an app open as quick as it use to.
Reviewed May 31, 2021
With much anticipation, my husband and I switched from AT&T to PureTalk. After all, we had heard the ads right from Rush's mouth touting your service, as well as FOX News. The changeover was pretty simple, though more details in the mailed package would have been nice and I wouldn't have had to call for additional steps, but you answered the phone right away with no wait time so you made points there. We have had PureTalk for a couple of months now and typically have only 1-2 bars when in our home. When traveling from MO to FL and back a couple of weeks ago, it really did not change. Our daughter lives in the Boston area and we FaceTalk with the granddaughters every evening. Time and time again, I will receive a text message from her saying she called.
The phone has never rung (my iWatch has never buzzed) and there typically is no notification that she has called. I called last week to try to remedy this, and after going through the gyrations, it was suggested to call AT&T to make sure my phones were unlocked (time spent between the two companies estimated 90-120 minutes). While they sounded like they could care less, they told me that without an account, they couldn't do anything, but be assured they were unlocked. I have taken the SIM card out and reinserted it as suggested. And 3 bars come up...for about 2 minutes...and then return to 1-2. At 1-2 bars, there are times when the spoken word cannot be heard. While your customer service people are as kind and well informed and rate a 5 star, the service itself does not.
Reviewed May 31, 2021
I drop calls all the time and do not get texts at times. Worst phone service ever. Plan to cancel soon. I have called the company several times to get it fixed but no luck. I even ordered a phone from the company but wasn’t getting any texts at all.
Greetings, Kimberly! We regret to hear that you are experiencing issues with receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021
Greetings, Kimberly! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 31, 2021
We like saving money but Sometimes calls fade in and out. Most of the time FaceTime is a problem. The signal is weak at home. If things don’t improve we may need to switch back to our previous provider, AT&T.
Greetings, Kim! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
I’ve never heard of such time wasting bad direction in a company in my or anyone’s life. I would seriously fire you all, and intend on doing soon as I get more time to waste & switch providers!!! Hope this helps.
Greetings, Randy! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
Since switching to Pure Talk I have been inundated with marketing and scam texts galore and never had this problem before; I am considering leaving for greener pastures. I have reported the scammers to the Oklahoma Attorney General's office; I also continually get ads from Sonic Drive-Ins and their "Unsubscribe" links and the phone number do not work to get them to stop.
Hi there, Jerome! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding spam text, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> enable Caller ID and Spam. You can also report messages as Junk or Delete. There are several third-party apps to help you against spammers. Two popular apps, Nomorobo and RoboKiller are both available for iOS and Android. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
I usually FaceTime my mother when I go to church so she can feel that she is with us. Today I couldn’t message her from 20 miles away and FaceTime froze. I hope this doesn’t continue to happen. I never had this problem with any other service in the past.
Greetings, Debra! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021Greetings, Deborah! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 30, 2021
The big thing with Pure Talk is Peace of Mind. The price and no playing with people. Simple and No Worries.... I've used other companies. None compares or even comes close to Pure Talk. Pure Talk is a simple complete system set up for anyone that wants the best in phone service without the games. Regards, Frank **.
Hi, Frank! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Your feedback is greatly appreciated!
Reviewed May 30, 2021
If I were to rate my experience alone, this would be five stars. However, my husband's phone doesn't ring and he misses calls, while texts show up hours and even days later. His phone came with us from ** and I keep thinking there may be a setting that got missed during the conversion to Pure Talk. My issue is that customer service is almost non-existent and while part of the issue may also lie with the Apple phone, part of it is definitely the phone service. I am also concerned about what kind of cell service we will encounter in West Michigan when we travel there next month. Service with ** was spotty at best, and non-existent a good deal of the time. I hope this MVNO has better service, but with limited customer service again I hope I won't be disappointed!
Greetings, Linda! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/07/2021Greetings, Linda! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 30, 2021
I generated a help ticket a while back and received some instructions that did not solve the problem. Here is one of the ticket subject lines... [Helpdesk #**] Ticket Update: Pure TalkUSA Contact Form - LOWELL ** - Acct #: **. Group messages are split into singles and I have to download groups and images... I'm starting to think about switching to another carrier... Also, I'd like to recommend that your voicemail system automatically transcribes the voicemail message to text and sends it to me...
Greetings, Lowell! We regret to hear that you are experiencing issues with accessing picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail notification issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 30, 2021
Service is less than desirable. Calls drop often, have already moved my wife's phone back to where she came from, and will move mine as soon as we can pay off my phone. I use my phone for work to receive messages on my loads and having trouble receiving calls and messages.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
You marketed yourself as an alternative to the big cell companies and after I started trying to use the phone I purchased from Pure Talk I found all you are is a reseller for ATT. I was attempting to stop doing business with ATT. I had to call twice to get the phone to work because it was not provisioned correctly for 2 of its systems. I still will not do group text as it should. Phone is very cumbersome to use.
Greetings, Jim! We utilize AT&T cellular towers for our service, which provide coverage on the nation's largest GSM network. We regret to hear that you experienced issues with setting up service. Please accept our apologies for any inconvenience this caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I’m in a rural area so my service is pretty good. I’ve had minor text delays in Evansville and Bloomington. Sometimes the phone is slow to connect to the WiFi when I return home. And when we first set up the router, the phone didn’t recognize it but after resetting the phone several times it now connects easily.
Hello, Catherine! We are pleased to hear that you are enjoying your Pure Talk service. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I wish I knew her name, but a few days after I switched to PureTalk, I didn't have data service. Your CS person was extremely helpful, courteous, patient, and she spoke perfect Midwest English. She talked me through the settings on my phone to make data work. It was an enjoyable experience with complete satisfaction with the outcome.
Hi, Roger! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 29, 2021
I am disappointed with your excessive charges for calls made outside the country, and the fact that I need to request the availability of such calls on a monthly basis, and pay the excessive charge each month.
Greetings, Ann! We regret to hear about your experience with Pure Talk thus far. At this time, we do not offer plans that include international calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. If you have any further questions or concerns regarding international calling, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
Once you fixed the mistakes during sign up and made them right everything is fine. I've had no interactions with you or interruptions in service. My 4 stars are based on the customer service I did get from the manager who made things right. She gets 5 stars, but the front line reps were bored and their failure to fully explain the process of switching to you a painful, several hour ordeal between me and my previous carrier. They would get a 3 (and this is being generous). I do hope things go better.
Hi, Ron! We regret to hear that you experienced issues with setting up service. Please accept our apologies for any inconvenience this caused. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
Instructions for setting up one's phone was not explained at all. Took several times with your tech people to get phone to work. You sent sim card but took a lot more to get phone to work. Was almost ready to cancel service.
Greetings, Judith! We regret to hear that you experienced issues with setting up service. Due to the varying operating systems and device models, we are unable to include specific set up instructions with the SIM Starter Kit. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I have told multiple staff and service providers at Puretalk, they said it's fixed! But after we hang-up, still same problem! I only answer if caller leaves message, of who they are.??? Lack of no voice mail HAS CAUSED ME PROBLEMS!! Otherwise?
Greetings, Woodrow! We regret to hear that you are experiencing issues with your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 06/07/21
Greetings, Woodrow! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 29, 2021
I love that I have switched to Puretalk! I would love for voicemail to improve to visual voicemail like ATT provides. I abhor ATT for many reasons but I did love that feature now that I don’t have it with Puretalk.
Hello, Erin! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 29, 2021
I purchased Pure Talk for my business phone. I was able to use a Samsung phone I already owned. The set-up process was easy. Pure Talk is so affordable and I have a plan that gives me the amount of data I need.
Hello, Ramona! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed May 29, 2021
Maybe a bit slower sending text messages... But all in all very pleased ... I am saving 600 dollars a year ... And I am a conservative American veteran patriot that wants my money going to like and kind ... You vote with your money. 61 and lost my filter...I love virtue. God bless all good honest people. Memento Mori ...Aloha
Greetings, Sherill! We are very sorry to hear that you are experiencing issues with sending and receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Otherwise, we are delighted to hear you are saving over 600 dollars a month by making the switch to our service. Happy Savings! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021
Greetings, Sherrill! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 29, 2021
Great price, great customer service!! I love my new Galaxy phone. And 1/3 the price of Verizon for the SAME PLAN!!! The cameras are very good, the screen is larger than my last phone. Got hardened case and screen protector at Walmart cheap! Have dropped my phone and it had NO damage with case.
Greetings, Patricia! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 1/3 on your monthly service bill by making the switch. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 29, 2021
My wife and I are continuing to have problems with connectivity while not in Omaha NE. Messages don’t come across without shutting off the phone and turning it back on. We both are not able to send messages also. I have called in a few times for help but nothing we have tried seems to help for more than a day or two while out of town and sometimes even in town.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
In queue for 4 minutes. Talked to first rep then on hold for 10 minutes then back to queue another 4 minutes and talked to second rep. Total 23 minutes on phone. ??? Problem: I am get spam texts and hoped PT could solve.... Still not sure. Overall service is good and price even better. Take my first trip out of state next week. Hoping I have service.
Hi there, Rusty! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. Regarding spam text, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> Messages> Turn on Filter Unknown Senders. You can also report messages as Junk or Delete. Overall, we are delighted to hear you are enjoying our service. Happy Savings! Thank you for your feedback. It is greatly appreciated
Reviewed May 28, 2021
PureTalk is a great service provider! I've been an AT&T subscriber for years. I took a chance and switched to PureTalk and I'm pleasantly surprised to find out they are as good as AT&T for half the cost. I'm sticking with PureTalk!
Hi, Karen! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 28, 2021
We are thoroughly disgusted with Pure Talk’s support and service! We have a two line plan for unlimited voice, text, and messaging plus 2 GB of data for each phone which we obtained through AMAC. On May 26, 2021, around 4 p.m., my phone was blocked from both receiving and making calls. Folks calling me got a message saying my number was not receiving calls at this time. When I tried to call out, I got a message that indicated I had used all my time. I called Pure Talk support and was told I had used all my data.
Two days prior, I had only used 674 MB and should have had approximately 1.4 GB of data remaining. I told the agent that there was no way I could have used 1.4 GB in two days. It's impossible, especially when I'm on Wi-Fi almost all the time. I used to be on AT&T and never came close to using all my data. I had rollover data every single month. The lady I spoke with kept saying over and over again, "Well you used it." She never offered to see what might have happened. She just kept insisting I had used it. When I asked to speak to a supervisor. She supposedly put in a request for one, but I have yet to hear from any supervisor.
On May 27, 2021, I called again and got a different representative. After I prodded her to find out what happened to my data, she did some actual research and found out that their computer wiped my data! She couldn't tell my why. She said sometimes the computer just does that, and they can't control it! Unbelievably, she actually admitted that! She topped it off by saying that customer support is there every night until 11 pm, and if it happens again, I should call! Are you kidding me? At least she did put the data back to 1.4 GB which was good for the rest of that day, but my billing period started over again on May 28.
With an apparent renegade computer this company has serious problems! When I need my phone, I can't have it blocked from working because the computer "occasionally" wipes my data. In addition, I was on hold for almost 10 minutes each time I called customer support. You may have great rates, but buyers beware! You could lose your phone service in an instant with no warning! I can’t believe the ridiculous explanation, especially with my being a new customer! I’ve told everyone I know to steer clear of Pure Talk!
Greetings, John! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any misunderstanding as there was a system issue on our end. Our Technical Support department has reset your device so you are now able to make and receive calls. Please restart to test. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
I asked for some flexibility with autopay. I don’t get paid on the first. I asked to be debited on the 6th. I was told no we can’t do that. AT&T always fixed this for me. Beginning to wonder if I made a mistake switching. Pure Talk, where’s your customer service.
Greetings Tommy, we are unable to make any changes to the billing date at this time. Again we sincerely apologize for this inconvenience this may have caused you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
My wife and I have been Pure Talk customers for several months now and other than some difficultly, in the beginning, with our voice mail and some calls that are dropped occasionally, when we are using our phones at home, we are satisfied.
Greetings Todd! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 28, 2021
Started out a bit rough, but at 86 yrs. I'm not as sharp. So far it works very well. I haven't added all the bells and whistles, but will when a friend has time to help me. Not the most dependable, but it could easily be this nut behind the keyboard.
Hi, Ruth! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed May 28, 2021
I have had many calls that never came through and don't even show up as missed calls. One was from my uncle to let me know my Aunt passed away... Another one was a repairman who was coming. His call didn't come through.
Greetings, Cosha! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail notification issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Updated:06/03/2021Greetings, Cosha! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 28, 2021
When I was with AT&T, I went over my data allotment and I wasn't even aware since they rarely lowered my bandwidth. Puretalk, however, lowers my bandwidth the very second I exceed my allocation. I am quite unhappy with the inflexibility. Also, PureTalk is overcharging me for sales tax because they charge me based on my billing zip code and not my service address. I find this unacceptable and will probably go back to AT&T.
Greetings, Steve! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
Your customers service sucks. It takes over 30 min of hold time to get someone on the phone. Your phone service sucks. No 5g and the internet doesn't work half the time. Your company is a bunch of liars.
Greetings, Bear! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
The coverage was as promised. The price is very good and is saving us over $100 per month. However, we are not too impressed with the voice mail operations. Our previous carrier showed us who the messages were from and the date and time. All in all very satisfied.
Greetings, Michael! At this time we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
When I called Pure Talk I received excellent service getting my questions answered. I was porting my number and completed all the paperwork online. I bought a new iPhone at a great price too. I am very pleased and would recommend them. The monthly cost is less than half of what I used to pay.
Hello, Lee! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed May 28, 2021
Updated on 05/28/2021: So after I posted a few reviews of my experience with Pure Talk, I received a response with a request for me to contact them but no way to contact. Then later I received a phone call and when I answered they hung up. This happened three times in a row. Come on Pure talk… Can you try just a bit harder if you want to keep our service?
Original: The absolute worst customer service ever. We ported over 3 lines, 2 work fine but the third has had problems with data for 6 weeks solid. We have called 3 dozen times, been on hold for countless hours, 3-4 hours at a time, and nothing is resolved. The agent doesn’t show record of former calls even though we have exact names and dates and times. “We have no record of that agent, the next time you should get the last name.” When we asked for *her* last name she won’t give it. Ordered and reordered a new SIM card, it never arrived. Reordered, now we have to PAY for a new SIM card and shipping for no reason. They won’t compensate or credit for the lack of data since we joined 6 weeks ago, won’t refer us to a manager and often times transfer and disconnect. There is no way to resolve with no upper management to intervene. Pitiful.
Greetings Samantha! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Regarding your data issue, listed below will be the instructions if you would like to reset them yourself. Otherwise, we are happy to hear you are enjoying our service thus far. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/02/2021
Greetings, Samantha! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 28, 2021
For the most part it’s ok but it acts like it locks up because stuff will not download, so I have to restart it and then it works fine. Sometimes I may have to restart the phone a few times a day if I am searching for something.
Greetings, Michael! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
I just switched my phone service to PureTalk to save some money. I heard the service was just as good as my overpriced carrier. It is! The switch was easy and my service has not changed in the least. The only difference is all the money I'm saving each month! Love it! Wish I would've made the switch sooner!!
Hello, Jody! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 27, 2021
I am a new customer to PureTalk USA and am generally happy with the service and I like it is recommended by AMAC as well. However, my Android phone supports mobile hotspot but PureTalk is not able to utilize the hotspot feature on my phone. We travel a lot and absolutely need this hotspot capability for secure access while away. If this is not able to be resolved we will be forced to go to another MVNO provider. We want to stay with PureTalk, but this does need to be resolved. Thank you very much, Greg.
Hi there, Greg! We are pleased to hear about the experience you have had with Pure Talk thus far. Regarding your hotspot issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Please note, we offer Hotspot for iPhone 6s and above but it is not guaranteed to work on all androids. As some software versions are not supported on our network. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 27, 2021
I had to call Monday afternoon,, was transferred 3 times between CSR and tech. Called back Wednesday for 1 more try before leaving Pure Talk,, Reneka didn't know but she helped,, First call no transfer, Why the rep Monday couldn't help don't know why but being transferred several times is ridiculous,, thank you.
Hi there, Teresa! We are regret to hear about the experience you have had with Pure Talk thus far. Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. We are pleased to hear they helped resolve your issue. Thank you for your feedback. It is greatly appreciated
Reviewed May 27, 2021
Very satisfied with Pure Talk USA. Three brand-new phones, a new line of service and I’m still paying less than what I was paying with V*****n W******s. I was worried about the reception with Pure Talk since they utilize “the other big name company’s” towers, but my reception is even better. I would absolutely recommend Pure Talk USA to anyone. PS - I learned about Pure Talk USA while listening to the Ben Shapiro Show podcast.
Greetings, Aaron! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch to our service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
My husband and I are very satisfied with this service plan, the customer service and the price! Good job and thank you for offering such a great service! We have already recommended Pure Talk to a lot of family and friends.
Greetings, Jean! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
I still can not send pictures from my phone and will have to call for help. I am sure they will have to change my profile or something. My other line did the same thing but it's working. I just haven't had the time to call. The weekends you stay on hold for a long time waiting for an operator to get to you.
Greetings, Stephanie! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 06/02/21Greetings, Stephanie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 27, 2021
My phone works fine when connected to wi-fi at home or elsewhere, but when there's no wi-fi I get NOTHING except the ability to call someone. Very disappointed. I need to call you about it, but looks like the wait time for calls is longer than I can spare. Please advise how I need to change settings to use my data!
Greetings, Lisa! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/31/21
Greetings, Lisa! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 27, 2021
Even before hitting the max data on our phones ending ** and **, connections to the internet were spotty and slow. Any idea why? Also, AFTER the 4GB was reached, the speed and connections have been abysmal! We have 5 phones on our plan and the other 3 are nowhere near being maxed out. Is there a way to share the extra data from those phone plans to the ones that have used up their individual allotment? We had that with AT&T and it seemed to help a lot.
Greetings, Brian! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. At this time, we do not offer data sharing between lines. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 27, 2021
First off I want to say that the price is excellent and I love that the service team are located in the USA - easy to understand, easy to get ahold of, and employs Americans. Keep up the good work!
1. My husband trucks and had no service in Nebraska - called the Pure Talk gal & she helped us update the phone - haven't been back to Nebraska yet to see if it helped.
2. There is a long delay in sending and receiving text messages.
3. Do not like the voicemail setup. Wish I did not have to call voicemail to retrieve and also wish I had the option of viewing the message. Voicemail retrieval is inconvenient.
SO overall I would say that the phone is great if I just use it at home. But because we travel and have had the above issues, I rated my experience a 3 star.
Greetings, Joanne! We regret to hear that you experience occasional service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your devices so that you may now receive voicemail notifications. Please restart your devices and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
Easy to switch, costs much less than AT&T, service is just as good. Some phones require you to make some adjustments to get mobile data to work properly, but they are simple changes. After that you won't notice any difference in the service.
Hello, Curtis! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 27, 2021
I want to love Pure Talk, but I have a few issues that I haven't been able to resolve by calling customer support.
2. When someone sends a text to both of us, he gets it, but I don't.
3. When I send him a text, it rarely goes through, even if we're both in the same area.
4. I never know when I have missed a call or have a voicemail.
5. Sometimes the maps don't work while you are in route to a location.
The call quality is really good and we really like the cost savings compared to our previous service. We are about to add a 3rd line to our family, so I'd like to resolve these concerns.
Greetings, Celesta! We regret to hear that you are experiencing issues with data connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Otherwise, we are delighted to hear you are enjoying our service. Happy Savings! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Reviewed May 27, 2021
I was impressed with the professionalism of the sales team but not so much with those I spoke with after the sale. Some were ok; some seem preoccupied (working from home?). I didn't like that I wasn't made aware until after the fact that Pure Talk hadn't yet been able to resolve the issue of not being able to make hotspot work for Android/Samsung phones - hope they can resolve that - I use it. Apart from that I haven't yet experienced any deal-breaker issues and am happy with paying about 1/3rd of what I did with AT&T to the extent that I've referred you to others who have expressed concerns about AT&T's comparatively high rates. So far, so good.
Greetings, Mark! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 26, 2021
They keep sending me texts asking if I want to buy a new phone. There seems to be no way to opt out and it's incredibly annoying. I don't want a new phone, but when I eventually do get one I won't buy it from Pure Talk, that's for sure.
Greetings, Henry! We want to express our sincerest apologies for any recurrent automated text messages. This alert notifies customers of new devices and any upcoming changes. If your device is 3G and under you will receive them until the end of 2021. As of February 2022, we will no longer support 3G devices. At this time, customers will need to upgrade to a device that is 4G or higher, fully unlocked, and GSM Compatible. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 26, 2021
Coverage seems to be good but I have not traveled out of the area much since I switched over from Verizon. I do seem to get more instances and interruptions for "buffering" when listening to Pandora, NHL Live, or radio stations.
Greetings, Raymond! We regret to hear that you are experiencing issues with internet connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Otherwise, we are happy to hear you are enjoying our service thus far. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/08/2021Greetings, Raymond! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 26, 2021
In the three months we have been with PureTalk USA, we have had a great experience. The transition from ATT was seamless and we have noticed no difference in the quality nor have there been any dropped calls. We had to call customer service to help set up our text. The representative was so very helpful, patient and knowledgeable. In no time we were good to go and couldn't be more pleased. AND WE ARE SAVING A BOATLOAD OF MONEY - EVERY MONTH! Why did we wait so long? Thanks Rush for your recommendation and the truths you shared.
Hi, Michael! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed May 26, 2021
Thanks for being a company for the people of America. It's incredible to not have the feeling of being overcharged by Verizon every month for years. So far I've been beyond pleased, and I wish more businesses were run like this.
Hello, Curtis! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 26, 2021
Too many spam texts. All of the phone plans should be $5.00 Cheaper. Coverage is surprisingly good. Not great but good. The replacement phones are too expensive. Be better than the competition, not like them. Your company brags about saving and being cheaper than the big tech bros but you charge around $1000 for a replacement phone. The reason you attract customers is because people like your product and it's supposed to be cheaper. It completely contradicts everything.
Greetings, Christopher! At this time, we do not offer discounts for replacement devices. However, we do offer multiline discounts and referral credits that lower the cost of your monthly service bill. If you would like more information, our Customer Service department would be happy to assist you! Please accept our apologies for any inconvenience you have encountered. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
I have had nothing but problems from day one of your service. I will tell everyone I know and on every social media account to avoid Pure Talk like the plague. It takes minutes to open and simple picture of website if at all. Can't use any of my bank apps. Still unable to send or receive multimedia messages over texts. And for over a week I couldn't receive phone calls from anyone but other pure talk users. And 1 in 5 reps I speak to are rude or short with me. I've been on hold with cs for hours and hours total and have called dozens of times. Worst decision I've made in a while.
Greetings, Steven! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Regarding the data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/28/2021Greetings, Steven! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 25, 2021
The problem is not with calls at all. The problem is with the internet service when we are away from our home and wi-fi. If I am at a store 9 times out of 10 I cannot connect to the internet. It is beyond frustrating because I like to look up reviews or see if someone at a different location has a better price. I am just frustrated with this issue!! Also, wait times to talk with customer service!!!
Greetings Elena! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Regarding the data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/27/2021Greetings, Elena! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 25, 2021
When trying to contact customer service it's nearly impossible and I've found that service does not do as well as Verizon but is still acceptable. Never got voice mail to work. Unable to get customer service without extended wait. Trying to fix billing was not a great experience either.
Hi there, Matthew! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
We understand your phones (iPhone) use AT&T cell towers. We live two blocks from one and had no problem with our connections when we were using our iPhones on our Cellular One plan (which also uses AT&T towers). Occasionally we get two bars of strength on our signal but most of the time we have only one when we are in our home. As a result, we frequently drop calls. We know some people who use AT&T as their carrier and have had weak signals, have been able to get a amplifying booster for their home which resolved their weak signal problems. I have been told that PureTalk does not have any signal amplifiers. Therefore, we are tolerating this as best as we can for the time being, but unless we can improve our service, we will not extend our contract when it expires.
Greetings, Wayland! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Overall the experience has been quite good. However, there does seem to be a delay in the text messages as far as when they're sent and received. Both my wife and I have had issues with this compared to previous companies. Additionally, the voicemail seems to be a bit outdated, but it is functional.
Greetings, Tadd! We regret to hear that you are experiencing issues with sending and receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 25, 2021
When I switched over nothing was about voicemail. So for two months my wife and I did not receive any voicemails. Finally I tried to send a voice mail to my wife and it did not go through to her phone. I called Apple who told me it was the carrier that caused the problem. I finally called Pure Talk and apparently the proper switches had not been thrown to implement voice mail. My wife lost all voice mails and I spent more than 3 hours working with Apple and Pure Talk Customer Support. You should have proved instructions.
Greetings, Charles! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding the voicemail feature. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Working with Pure Talk was quite easy. We moved from Verizon and are saving $116 a month. We still have all the services we need and have clear communication signals on our phones. A follow-up call to ensure that our android Message+ could receive images resulted in talking to a technical person and we added the necessary item to allow delivery for images.
Greetings, Steven! We are pleased to hear that you are enjoying your Pure Talk service thus far and that you are saving 116 dollars on your monthly bill by making the switch. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
I am very happy with the customer service from Pure Talk not to mention the savings. Customer service was laughable with Family Mobile & after four years & countless hours of frustration I am glad I finally found an alternative. It was a battle to get our phones unlocked by Wal-Mart but we finally got it done.
Greetings, R! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
I was pleased with getting my same phone number and I have experienced no difference in my service but the number 5 star most important is it reduced my bill from an average of $229 a month for $59 a month excellent.
Hello, Kyle! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving 170 dollars on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 25, 2021
I am not happy with the service at all. The connection stop suddenly in the middle of nowhere. Also, the customer service is not the best. Waiting time is too long and the personnel is not knowledgeable and avoiding to attempt to help. Very dissatisfied.
Greetings, Halla! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Everything from the purchase to picking a phone and setup was easy and fast, Roaming the internet is fast. The only thing is voice calls, people can't hear me. I need to move to a window to get reception. Very frustrating.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Pure Talk is good. Not great. One time I needed customer service help and could never reach the person for help. Coverage is adequate. Sometimes my texts don’t deliver to me. Pure talk needs to get to 5G to be competitive. Not unhappy enough to switch. But not thrilled overall.
Greetings, Melanie! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
It is so nice to call Pure Talk and be able to get the help I need with one phone call. The representative was easy to communicate with and efficiently worked through increasing my data plan. So Thankful for your company!
Hi, Wendy! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
When I received my Pure Talk phone, I called to get help moving my information over from my Samsung AT&T phone, but the call was cut off. I tried several times to call back and either I had a very long wait or I was sent around the world. Still have not been able to transfer my information over to new phone.
Greetings, Penny! We regret to hear that you are experiencing issues with transferring your data to your new device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. If you would like to transfer your information from your old phone to the new device you may do so by logging into your google account if you have an Android device. If you have an iPhone, your information should be uploaded from the iCloud. Please keep in mind that our Technical Support department does not assist with transferring information from one device to the other. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
Subsequent to my purchase Mint Mobile has offered Unlimited Talk, Text, and Data for $30 per month which lowers the value of my purchase. I hope you will consider this and make a competitive adjustment! Otherwise I have had a good experience with Customer Service and Apple.
Hello, Michael! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
There are more coverage gaps than we expected. Especially in SW Iowa where we previous provider had good coverage. My wife dropped her line off the plan due to this. I appreciate the savings and I’m hopeful coverage will get better going forward.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
$100 Price per month is great. Service is slow with a pause. Sending outgoing calls and text messages sometimes not going through and having to be resent. The unlimited service I purchased is not really unlimited as I found out from tech support which is a little deceptive.
Greetings, Peter! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Regarding your service plan, once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
I kept hearing about PureTalk on numerous daily talk shows I listen to. I was disgusted paying AT&T close to $100 every month; so I decided to switch. I was nervous because this was all done on the internet. Within a couple days I was notified we were on PureTalk and AT&T was shut down. I am very happy. Thank you.
Hello, Cheryl! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. Happy savings!
Reviewed May 24, 2021
Pure Talk itself is a great company. Their pricing their customer service are absolutely great. However in this day and age you’re told you don’t need that much data. I on the other hand use my phone a lot and I am out of data in under three weeks. They do not offer a plan that goes above 30 GB of data which is going to cause me to go back to an old carrier. There needs to be more data available for its customers.
Greetings, Mike! At this time, the highest data plan we offer includes 30GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. Please accept our apologies for any inconvenience this has caused. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
I am a fairly new customer to PureTalk USA. I love that it is the same each month! Never had to worry about how much it will be. I have had no problems. I am very happy with PureTalk USA so far...Thank You!!
Hi, Mary! We are delighted to hear about your experience with Pure Talk thus far. Thank you for being a Pure Talk customer!
Reviewed May 24, 2021
Voice mail issues. Still unresolved. Need immediate help to get this matter resolved once and for all. Increases it to major issue because I cannot receive voice mails or access to them. It would be nice if someone could call me at walk through all of this.
Hi there, Scott! We are regret to hear about the experience you have had with Pure Talk thus far. Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated
Reviewed May 24, 2021
I referred my son and wife Brad and Vicki ** to you. They signed up but neglected to mention that I referred them and pure talk is refusing to give me the credit. Pls have someone call me as this is very unfair. Do not count on me referring anyone else to Pure Talk.
Hi, William! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
Very happy, did need tech help to make phones work away from home wifi. The tech walked us through the the phone changes and all is working fine. Wife and I are very happy with the price and service. Thank you PureTalk for helping seniors on fixed incomes to save money.
Greetings, Richard! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
Thanks for the service. Price is good. Service is good. Customer service is good. Thanks for being so awesome. I like how my bill is the same amount each month. I would recommend Pure Talk to my friends and family.
Greetings, Megan! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
I love the service and the price. The customer service has been fantastic if I’ve needed to call for any reason. The only thing I don’t like is not having visual voicemails. Hopefully that is a feature that will be available in the future. That would make the service perfect.
Hi there, Nicholas! We are pleased to hear that you are enjoying your Pure Talk service! Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 24, 2021
We are loving Pure Talk USA! They made it super simple to transfer and keep both our mobile numbers. We are especially grateful to be with a company where an actual person (in the United States) answers the phone to help us! Keep it up Pure Talk. We are telling everyone we know about your service.
Hello, Michele! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed May 24, 2021
I will lose internet at least 4 times a week. It does get old. Please tell me if there is something I can do to make service better. Other than that I’m happy. But that is a major problem. I don’t want to leave but it shouldn’t be down this often.
Greetings, Joey! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 05/31/21
Greetings, Joey! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 24, 2021
Love the price and have no problem with the service. But, when I first signed up, the customer service was terrible - had to wait almost 45 minutes, then got transferred to "tech" support, then they cut me off and I had to call back and wait for another hour. WHAAAAT? Rush said the service would be great.
Hi, Mark! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 24, 2021
Great service with a $135.00 reduction from my Verizon bill. I LOVE IT!!! We just finished a multi state trip with no reduction in quality of service (I was a bit worried). I highly recommend it, unless you enjoy donating to At&t or Verizon.
Hello, James! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving 135 dollars on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 23, 2021
My main concern is I can’t seem to get good stable healthy service coverage. It seems like I always have a weak signal no matter where I am. I just drove straight up Texas from Corpus Christi to Dallas and never got more than one bar. This is the slowest cell phone company I’ve ever had. But I get it. I am saving lots of money and that was my goal. Maybe it’s my phone but it I had this phone with Boost and I didn’t seem to have this problem.
Greetings, Eli! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 23, 2021
There are too many dead spots where there is just no service at all and I have to constantly turn on airplane mode and then turn it off to try to catch service besides the overall frequent connection issues that drop calls and the delayed ingoing/outgoing text issue. So to sum it up the service in my area is not good.
Greetings, Matisyahu! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 23, 2021
Many texts take hours even days to reach my phone. At first I only noticed texts from one person taking hours and then a text from my brother came 2 days after he'd sent it. Don't know enough about tech stuff to know if it's the service or a setting. Had the IT guy look at work. He thinks everything is set as it should be. I need help or will need to shop for another service. My group of connections is too old to have texts delayed. They could be an urgent request for help. Thanks.
Greetings, Lori! We regret to hear that you are experiencing service issues. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 22, 2021
We are very happy with our PureTalk cellular since leaving AT&T which has been our sole cell carrier ever since cell service started. My only suggestion would be to make it clear to the new users that it must be requested to have voicemail alert show up on the phone once the service is ported. Both my husband and I had many voicemail messages that we did not know were there because I was unaware I needed to request the 'visual' service. After talking with a Customer Service Rep my problem was remedied quite quickly. Not sure why PureTalk wouldn't automatically provide that alert!
Greetings Ruth! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 22, 2021
Overall we are very pleased....BUT, the voicemail is vastly inferior to what we had with Verizon. Cannot get notified that a voicemail was left on my iPhone. Kind of a pain to have to dial in to voicemail regularly, just to check. Am I missing something?
Hi there, Key! We are pleased to hear that you are enjoying your Pure Talk service! Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 22, 2021
Satisfied with your service! What more can I say! Great savings over what I'd been paying Verizon for a very long time! Glad your business is located in America, and every time I call, I get someone in the United States, in Atlanta, Georgia! Your agents are nice, and seem very knowledgeable! Only wish I had listened to Rush Limbaugh sooner and switched to your service!
Hi, Ronny! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Updated review: May 27, 2021
I told Pure Talk of an intermittent issue I was having with connectivity. This is a big deal to me, as I make my living with an app on my phone. A Tech Support Rep called me and walked me through the fix...quickly and efficiently. She knew her stuff! Yet another reason for any consumer to abandon the 'big name' carriers with their poor customer service and high prices. I'm loving Pure Talk!
Original Review: May 22, 2021
Updated on 05/28/2021: I told Pure Talk of an intermittent issue I was having with connectivity. This is a big deal to me, as I make my living with an app on my phone. A Tech Support Rep called me and walked me through the fix...quickly and efficiently. She knew her stuff! Yet another reason for any consumer to abandon the 'big name' carriers with their poor customer service and high prices. I'm loving Pure Talk!
Original: I have had my new phone and Pure Talk for a couple of months now. Really enjoy the lower rates. But I am having some connectivity issues from time to time....getting a message "No network available". This is very important to me as I use an app from my employer (I'm actually an independent contractor) to get work assignments. I may have missed work opportunities due to being inaccessible to the employer. I don't know if it is a phone issue with Samsung, or a network/PureTalk issue. Otherwise, very happy with the phone and Pure Talk. Steve ** Lakewood, CO
Greetings, Steve! We regret to hear that you are experiencing issues with device connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance and we will be looking further into this matter. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited 05/26/2021Greetings, Steve! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 22, 2021
Why I like Pure TalkUSA, signal is great plus I was able to trade in my iPhone for the latest model at a great price. Overall I am very happy. So far I am able to make calls in my area with no trouble.
Hi, Paul! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed May 22, 2021
People cannot hear me talk if inside a building. If I stand by a window or go outside then it is better. It will be a problem when it becomes cold outside. If I need to make an appointment I have to round up pen and paper beforehand or I could lose reception walking around to find these things.
Greetings, Patrick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 22, 2021
The limit on data under the "Unlimited" plan is not working well for us. I wish you would offer an option to buy extra data a-la-carte if/when you run low for a month. Also, the customer service is not good - hard to get thru and then I find your personnel fairly incompetent.
Greetings, Dan! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Providing optimal customer service is our top priority and we will be looking further into this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 22, 2021
I am happy with my conversion from Sprint to PT. It was pretty seamless. I haven’t lost anything and am saving more than $30 a month. It is like advertised, I am getting the same “bars” as before the conversion. I recommend making the move to Pure Talk as soon as possible to anyone upset at the continuing high cost of phone service from the big phone companies.
Greetings, Kraig! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 30 dollars on your monthly service bill by making the switch. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 22, 2021
The quality of phone service is excellent. There were no transition complications at all. I often have 1 bar showing, but never dropped calls. The voicemail system is archaic, doesn’t sync with Apple phones. You have to phone the voice mail and type in an access code every time you have a voicemail.
Greetings, Terry! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee this feature will function for all Android devices. Our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 22, 2021
Coverage is ok, about the same as ATT. Sometimes my texts take a while to send, as if my service is being throttled. A simple text may take 10 or more seconds to send. One of my phones gets emails on text. It is spam. I contacted customer service but they said nothing can be done. This is very annoying and can be stopped with ATT service. Please look into this.
Greetings, William! We regret to hear that you are experiencing service issues. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
Since I switched to Pure Talk I have a hard time finding service at my home for phone calls and internet. Makes it really hard for me with my medical problems. I don't understand why this has happened. I had Verizon but was on extended service from either T Mobile or AT&T. They are the closest towers to me.
Greetings, Ken! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
My experience has been good, good reception, good service. And I like the amount of money I'm saving from switching from Xfinity to Pure Talk. Pure Talk has been great even in bad reception areas, mobile data is great when you have no free wifi to use. Overall, Pure Talk is a bargain for the money.
Hello, Frank! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 21, 2021
I left AT&T because it was ridiculously expensive for basic wireless service for 1 person, and I’m grateful for your company’s respectful & considerate pricing! You’re helping me to save $40-60 a month! I’m extremely grateful to you, as I need every penny I can get these days. My only complaint is that I don’t like having non-autopay fees, but I understand you need to make profits somewhere. I pray the best for your company and its employees. :)
Hi, Miranda! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 21, 2021
The voicemail system feels cumbersome. Are there restrictions based on service? With my previous service, I just tapped the “Voicemail” icon and could listen (or read) my voicemail. I don’t like having to call a number and then type in a password. The system takes too long.
Greetings, Kristin! At this time we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
Some accuracy when typing, and that delete option has to go! Still don't get many bars, don't know why that is. There are plenty of cell towers around here. It deletes charges really fast too, especially when one isn't using it!
Greetings, Mary! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
We are saving so much money with this company vs. our old Verizon account! AND the added bonus is they are a conservative company. They are more in alignment with my values and I would rather give them my money each month than Verizon!
Hi, Kathy! We are delighted to hear about your experience with Pure Talk thus far. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 21, 2021
Everything so far has been good. We did have a problem when we moved all of our business mobile phones over. My people did not have service for a brief period when we switched over from Verizon. The only problem I am aware of now is the email for Kaye ** is not coming through on her mobile phone.
Hello, Stephen! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
I have used Pure Talk for two months and the service is everything as advertised! I am happy and already recommended it to friends! I use the text and online services and so far it appears to be seamless to my old provider.
Hello, Victor! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated
Reviewed May 21, 2021
I became a customer because PT uses the same towers as AT&T. Once switched (from Verizon) I come to realize that while you buy time on AT&T towers, you do NOT use all the towers and I am in an area where my service is not what I expected - to the point I am already exploring alternatives. I would have rated this totally unacceptable except your claim of saving is true and it does work well on occasion.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
Order Number was not offered. Wait time was horrendously long and was disconnected. Some of your customer Service e Reps. are not friendly. Some will pass you off to someone else, or tell you anything to take another call. Luckily some really like customers and will work with you. Get rid of Reps. that do not like people and or lazy and do not CARE.
Greetings, Donald! We regret to hear that you experienced issues with Customer Service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
The only part of the process I was disappointed in was finding out my Android phone could not serve as a hotspot. As a missionary who travels a lot, this is very important. I was informed by customer support I could not change to an iPhone (which apparently does not have this problem) since I had already set up my phone. Other than this (and it is a large this), I have been pleased with my cell service and with the price.
Greetings, John! We are pleased to hear that you are enjoying your Pure Talk service. At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
When porting my number it took forever, and customer service wasn't helpful. Most of the times I have tried calling customer service I ended up giving up because it took so long to get a hold of someone. A couple of times the call simply got dropped after waiting over 15 minutes on the phone. Last time I tried contacting customer service through email and received no answer whatsoever. I'll be changing to another provider very soon.
Greetings, Adriana! We regret to hear that you experienced issues with porting your number. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 21, 2021
I am getting decent coverage, which is a good thing. However, this review is about the difficulties I've had multiple times trying to deal with issues over the phone. The first difficulty is extraordinarily long wait times to ever hear from a live person. I've waited an hour before finally giving up, never having spoken with anyone. Usually it's closer to 20 minutes, however. So getting a quick issue resolved requires a substantial amount of time. Since not all issues can be resolved online, the unfortunate fact remains that I have to deal with phone customer service now and then.
Greetings, Heather! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I left ATT after a fair amount of study of PureTalk. I expected the same cell service after seeing my area is served by PureTalk and did not read about any degradation over ATT. Aside from some porting issues with 1 of the 4 numbers (never disclosed that area code 503 would be “special”), we began service a couple months ago. The 3 phones are either iPhone 6S or SE. Immediately the strength of our connectivity was either 1 bar or No Service, in my 1 story 700 sf cottage. I called a couple times (1 hour each time) to see about the issue and see if any kind of “boost” was available. The first time they did a remote reset that did nothing. The next time the call was lost after an hour and 2 handoffs.
I had provided my call-back number but never got a call back. Part way through that call (with 2 “holds” to talk to a more knowledgeable tech person) I was asked if I lived in a metal building. I had never been asked this nor did I ever read any disclosures about metal buildings. I live in a corrugated metal building. I should point out that I have lived in the same residence for the prior 2 years and received great connectivity from ATT. One person has left this account in favor of Verizon. I HATE that I must go to a northern facing window (I presume the nearest tower) to go from No Service to 1 bar. The corollary is that in the house with No Service I can’t measure the number of not-received calls.
This is a terrible situation to be in. If I can’t have a reliable connection, I’ll have to explore another provider. Please call me or text me at the above call-back primary number with ideas. By the way, I’m not keen on the backwards step with voicemail. It’s very frustrating to not have the caller’s number tied to my Contacts for me to know who the caller is/was.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I switched from Verizon and I’m very satisfied. I have twice the data at half the price and haven’t seen any difference in my Coverage. I even got to bring my own phone and the process was quick and easy. I recommend Pure Talk to everyone.
Hi, Deanna! We are delighted to hear about your experience with Pure Talk thus far and that your monthly service bill was decreased 50% by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 20, 2021
When calling Customer Service the hold time has been ridiculous! There have been times I've had to wait on hold for more than an hour and then when someone finally took my call they accidentally disconnected me so I had to go through another hold time of an hour. That is totally unacceptable. Rather than keep people on hold forever, please allow callers to leave a call back number so we aren't tied to our desk or phone interminably. Frankly if this policy is not instituted and I have to call for customer service and experience long hold times, I will change back to my previous carrier.
Greetings, Beckie! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I have been very pleased with the service with Pure Talk and thrilled to be paying so much less each month. I could not be happier to have left the big tech world and the big name and big prices. It was so worth it!
Hi, Ruth! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
Phone service is ok. Our service is spotty where we live due to ATT towers do not provide a good signal in our area. That's why we we dropped them. Didn't pay attention Pure talk used same towers. Our phones will selectively send images with text. 98 % of time they won't. Customer service do their best to solve the problem but haven't..Takes too long on hold to get to speak to someone as well. Have stopped trying. Will probably switch soon.
Greetings, Van! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I live in a remote area and have changed cell providers 3 times due to available towers and wanting to NOT be with AT&T. When I switched to Puretalk, I wanted to ensure that I would get signal no problem, so used the first SIM card in a spare phone either the number you issued, as I did not want to risk losing my #. Once I was happy, I ported in my # on the second SIM card and asked for a new sim to bring in my wires #, **. I was twice sent a “replacement” and not one I could port in a # to.... This cost me $70 as I rolled into another month (by 2 days!) with AT&T. Training of customer service reps needs work. Service is great and I will recommend! Thanks. Tim
Greetings, Tim! We regret to hear that you experienced issues with switching service. Please accept our apologies for this inconvenience. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
Puretalk keeps going to EMERGENCY CALLS ONLY. I paid for full data internet a month ago and as of today, I went for curbside pickup and cannot contact the store via their internet portal to let them bring out my grocery order. Of course I cannot surf the internet for a month now. Prior to that text messages with attachments failed to send. Fails with emoji. The cost of service does not match other providers' customer service. Neither is their Senior discount. Very unhappy with puretalk. If they cannot resolve these problems I will move to another provider.
Greetings, Andy! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/25/21
Greetings, Andy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 20, 2021
I needed a new phone and number. The first person gave me no phone choices. So after I ordered I call right back, cancelled and the second representative was helpful and thorough so was able to get a better phone that I was satisfied with.
Hello, Carolyn! We are pleased to hear our Customer Service department was able to assist you with purchasing a new device. They are always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 20, 2021
I had to wait over one hour for someone to answer the phone. My problem with my email has not been resolved. I cannot send messages and attachments to some email accounts. Customer service is terrible I am not a happy customer!
Greetings, Rick! We regret to hear that you are experiencing issues with your email. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 05/24/21Greetings, Rick! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 19, 2021
I am very pleased with the product and service and the ease of switching over. I have already referred Classie and Bob ** and they too are happy with their service. I have referred 4 other people, but don't know if they have switched yet. I also like the fact that my bill has been cut in half.
Hello, Glenn! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed May 19, 2021
At first I was pleased w/ Pure Talk because I got rid of my high priced bill w/ Sprint, but now I am not sure. When I use my GPS on my drive to & from work I don’t get a WiFi connection so I don’t receive any route updates or route changes… Extremely frustrating! I never had this trouble w/ Sprint. I am not a fan that there is no history for my voicemail but realized when I first began w/ puretalk there would have to be adjustments but since I cannot get a WiFi signal once I leave my home/work internet. This is just adding to my disappointment. So far, not a fan.
Greetings, Barbara! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 05/21/21
Greetings, Barbara! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 19, 2021
Love Pure Talk. Awesome. This is a great phone place. Way better than Verizon. Way cheaper. We save 85 dollars a month.1020 a year unbelievable. I don’t know what else to Daly. Good good good. I love it wow. Awesome. Great. What else can I say.
Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 19, 2021
I am only on my 2nd month with Pure Talk so I can not say I am happy neither say not happy. But feels like the sign of being ok with this company is on the set. Hoping I would be happy in the next few months.
Hi, Dante! We are pleased to hear about your experience with Pure Talk thus far and that signing up was fairly easy. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed May 19, 2021
I I really like your service and your cost. You guys are saving me half on my phone bill per month not just on my line but also in my daughter's line. I highly recommend all of my friends to switch to you guys because of the amount of money that you save. Thank you.
Greetings, O. Kelly! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 19, 2021
We have had a few issues with our phones and service; out of the 4 or 5 times that I have called in, I have had to wait over 30 minutes to speak to anyone every time but one. I was told that the hotspot feature could not be guaranteed unless I had an iphone. I never saw this information anywhere when I was looking at your website to decide if I wanted to switch to puretalk. This would have been nice to know before being locked in for 2 years. Sometimes I have to send texts 3 and 4 times before they will go through. My son still cannot send or receive pictures by text.
Greetings, Joan! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 19, 2021
Very satisfied! There was one instance where phone calls and text did not go through...until about 10-12 hours later. The phone calls would go directly to VM. Otherwise, for half the price, the service is the same as Verizon.
Hi, George! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 18, 2021
The only reason I stay with Pure Talk is the cost. I have had unexpected issues. No service for calling or receiving calls as I write. Apparently an issue between Pure Talk and AT&T??? The only way I know I have a voice message unless I am watching my phone when a call does come in, is by calling my voicemail. Also, it doesn't tell me when the call came in. Guess it's like I've always heard: You get what you pay for. And I'm willing for a while to tolerate. CSR are real nice!!!!
Greetings, Margaret! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 18, 2021
Still unable to do MMS. Looking for new carrier who can provide this, as I have spent numerous hours on the phone with customer service with zero results. I like the price of the service but with a new grandchild on the way, my wife is pretty unhappy.
Greetings, David! We regret to hear that you are experiencing issues with accessing your picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/27/2021Greetings, David! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 18, 2021
I was truly hopeful to save money, converting my number over from **, but this level of service is poor, almost unbelievably poor. I suddenly can't call inside my own area code-unless I want to use ten digits?! When I called to discuss this, young agent gaslighted me. She claims "you can't just use seven digits in your own area code." I politely ask for her manager to confirm and NOTHING DOING. She says "my higher ups, seem to be busy in meetings," long pause. Reminded her that customers are important. All I got was a failed call you back later. Cheaper is not always better. False advertising in my book. Also can't get messages to print as text.
Hi, Mark! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 18, 2021
So far I am satisfied with the service. As a new customer I have not had any issues. The cost of the plan is reasonable and I like the coverage. I have also recommended this service to friends and family.
Hi, Heston! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 18, 2021
Extremely pleased with the service first and the cost second, don’t regret switching one bit. I would recommend the service to anyone. 25 years with Verizon with corporate discount it was hard to pull the cord but glad I did. Will never go back!
Greetings, Rich! We are delighted to hear that you are enjoying your Pure Talk service and the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated.
Reviewed May 18, 2021
I Love Puretalk and do share about it w/ friends, HOWEVER I do wish I didn’t have to wait so long to get help on the phone EVERY TIME! Saving money is a priority for me, so I always will appreciate Puretalk!
Greetings, Dorsey! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 18, 2021
Our family went from paying $150/month to just over $70 without any noticeable decrease in service. So glad to find a cheaper alternative than the big wireless companies. We no longer have unlimited data, but it turns out we didn't really need it anyway.
Greetings, Brian! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 50% by making the switch to our services. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 18, 2021
Since it was my first month, I wasn’t sure how things would work. When I had an issue, I called them within four minutes it was resolved. The customer service representative explain to me why I had an issue, and how to resolve it. And in plain simple English also. Thank you.
Greetings, Jamie! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 18, 2021
There is absolutely NO customer service support at all. I wish I would have known this before I decided to change companies to PureTalk. Then the phone chips seriously cost money to replace?!? I had one in my phone for a long time and have never once had to replace it!
Greetings, Deborah! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Updated:05/21/2021Greetings, Deborah! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
I understand that PureTalk USA uses the AT&T network. I was in an area where others that have AT&T had excellent reception and when I tried using my phone I got a message that said Service was unavailable. Also when I first got my phone I had trouble getting it activated and connected. Every time I tried calling for help I had to wait at least an hour before I was able to speak to someone and this went on for three days. So was was very dissatisfied from the start. Another issue that I had is I had a question on whether or not if I had free roaming and never got an answer.
Greetings, Stanley! We regret to hear about the issues you are experiencing with service within your area Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited:05/21/2021Greetings, Stanley! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
So far my experience has been positive. Love the lower price with great service as I did with Verizon. Thank you for great customer service and so far excellent service. I was referred from the great Rush Limbaugh and happy that Pure Talk is in the United States of America.
Greetings, Kerry! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 17, 2021
Since I got Pure Talk the phone I ordered is extremely slow as far as just simple functions also with the internet. The software lags and drops call from time to time. I am either not impressed with the phone or the service. Cant really tell at this point.
Hi Thomas! We are regret to hear about the experience you have had with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited 05/21/2021Greetings, Thomas! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
Phone works well. Has problems with data sometime. I still like the system. It's much cheaper than Verizon so I'm pretty happy. That needs to be repaired. If you could get a better signal for your data that would help a lot. Other than that I am pretty happy. One other thing would be when you are going on to your billing account it does not seem to accept autopay for some reason so I would like you to check that out too. I tried to set it up at auto pay could not.
Hi there, Timothy! We are pleased to hear that you are enjoying your Pure Talk service! Regarding your issues with accessing your data, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. If you would like to update your payment method, please log in to your account portal via our website online at www.puretalkusa.com. Once you have logged in, click on the "Billing" tab and select Autopay Enrollment. You will need to enter new card information along with CVV and expiration date, then click submit. It will take up 24 hours to process the payment. Your card information must match the billing address. Please note, you will not experience any disconnection within your service. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 05/26/2021Greetings, Timothy! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
Had my SIM card locked for no reason. Kept getting charged for their service but didn’t have access to anything on my phone. I was unable to contact anyone with my phone so I had to use family member's phones to call customer support. Was on hold for several hours with no answer multiple time when I called. The one time that they did answer I was almost immediately put on hold again. Terrible service.
Hi, Ethan! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 17, 2021
Wanting to switch from Verizon, I decided I wanted to support PureTalk and give them a try. I ordered 3 lines. The one phone was activated fairly quickly as it was a new number. The other 2 lines were ported numbers and it was a nightmare which could have been taken care of immediately when the Pure Talk representative finally called Verizon and took care of everything, which was a few days AFTER I had received the sim kits. Then my daughter's phone kept saying it wasn’t a Verizon SIM card, I didn’t know I had voicemails until people started asking if I had gotten their voicemails.
So I had to call in, again, and get that taken care if. They didn’t give me a full month of service before they billed me. They billed from the order date and not activation date. I only get LTE service, which doesn’t work very often. Then I just got billed for another month which was more than my first month of service and I’m not sure why that is. Their coverage map clearly doesn’t reflect the true coverage and apparently they charge you more as each month passes. Truly a disappointing experience and not sure that we’ll stay customers.
Greetings, Heather! We regret to hear about the experience you have with Pure Talk thus far. To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your own phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. If your device reads the error message "SIM card is not from Verizon Wireless”, your device may be locked by Verizon. Please contact Verizon and request to unlock your device from their network. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 17, 2021
Lost too many things on my phone GPS. Doesnt always work.. Tech support didn't know how to retrieve lost text messages. Couldnt receive calls or texts or call and text out.. Several different times last month...etc. Tech said they have never dealt with this before and couldnt help me. They have put me on hold and then hang up at quitting time.
Greetings, Deborah! We regret to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Regarding the texting and data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/19/2021
Greetings, Deborah! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 17, 2021
Tried Mint Mobile and the coverage was awful! Then I switched to Pure Talk. No problems at all!! Just as good a service as AT&T but at a fraction of the price. Would definitely recommend pure talk. Only complaint is they don’t offer visual voicemail. But I can absolutely live without that for the savings offered.
Greetings, Linda! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 16, 2021
In general the service is ok, seem to not be able to get access to internet when outside of our home. In addition the cell connections do not seem to be as strong, loose conversations periodically. ie in the middle of conversation and connection goes in and out.
Greetings, Hank! We regret to hear that you are experiencing service issues within your area and issues with accessing your data. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/19/21
Greetings, Hank! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 16, 2021
I was told a wifi hot spot would work on my Samsung phone, that was a lie. Hot spot only works with Apple products at Pure talk. Otherwise, it's fine. I have 2 lines at about 50.00 a month compared to about 175.00 with Att.
Greetings, David! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 16, 2021
We love our service with Puretalk. Thank you! We can now answer our cell phone in our home! We even get it in our barn! Thank you, thank you, thank you! I always tell my friends about it! Again thank you!
Hello, Tara! We are delighted to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 15, 2021
My phone will not act as hotspot for my computer to access internet. My phone does not allow time for me to answer calls and also does not always show the caller ID. Battery life, reception and coverage is good.
Hi there, Donald! We are pleased to hear that you are enjoying your Pure Talk service! Regarding the hotspot issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 15, 2021
So far I like it, have good service and the price is reasonable, hope it continues that way and not like AT&T and slowly raise it sky high. Yes I would and have recommended to other friends. The sound is clear and I can carryon a conversation without being interrupted. Thank you.
Greetings, Florence! We are pleased to hear about your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. Happy savings!
Reviewed May 15, 2021
I’m charged for data - no data. The customer service number is a long hold followed by dead air and a hang up. Customer service emails tell me I ran out of data. When I have the time I’m going to switch again.
Hi David! We are regret to hear about the experience you have had with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/21/2021Greetings, David! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 15, 2021
Since joining Pure TalkUSA, we've enjoyed the costs for service but don't have confidence in the texting service. My wife and I are on multiple text conversations and have seen that we sometimes don't receive texts to both phones. It doesn't seem reliable if one phone receives a text that the other phone doesn't receive when the message was sent to both phones.
Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 05/21/2021Greetings, Mark! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 15, 2021
Unnecessarily long wait times to get a hold of customer service. Would be best if there was a separate number or hold queue for technical support versus customer support. This is extremely important when you're a new customer. Other than that service is okay.
Greetings, Jennifer! We want to express our sincerest apologies for the wait times you have encountered thus far. Please accept our apologies for the wait time you have encountered as we are working diligently to rectify this issue. You may also reach the direct line to our Technical Support department at 1-800-768-4360. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 15, 2021
They were quick to answer the phone to sign me up, but if you call 611 to talk to someone about problems be prepared to be on hold for a long time. I take 15 minute breaks every now and then and if someone doesn't answer in 10 minutes I hang up. I wanted to get a new phone shortly after switching to Pure Talk, their website shows phones for $50 with certain plans that I was on. Finally got someone on 611 one day before my first bill was due and was told those prices are only for new members. My service SUCKS.
I think it is the phone because Verizon stuff keeps popping up and messing up my phone and have to constantly restart, and the phone will show four bars and four G working and still can't watch videos or listen to iHeartRadio. So basically they will answer your call quick to sign you up, will charge you if you call that number again, call 611, be prepared to wait and most likely be disappointed by any service you do get. Very let down. Will most likely switch to another carrier when I finish the house I'm working on (construction worker).
Greetings Thomas! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Kindly be aware that purchasing devices at a discounted rate must be completed during the initial order process. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 15, 2021
YOU LIED!~!~ I Specifically asked "Will This Phone Show My Name when I make Calls"? I WAS PROMISED THAT IT WOULD. IT DOES NOT --and looks like just another ** Robocall. I HOPE FOR A LAWSUIT AGAINST PURE TALK. YOU ARE A SCAMMER!
Greeting James! We regret to hear about the experience you have had with Pure Talk thus far. The AT&T Mobility database is updated each night to ensure systems contain accurate CNAM/Caller ID information for our customers. When a customer dials a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect WIRELESS CALLER and the Reseller/Mobility customer's mobile number. If the incorrect Caller ID value is reflected on the landline customer's Caller ID display, then the terminating landline customer needs to report the issue to their service provider and ask that they retrieve the real-time CNAM information for the numbers calling them. We recommend to power cycle your device at least once a day to ensure the process of correction. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 15, 2021
Customer service impossible to reach without an almost hour long hold. Data speed is cut to a crawl without warning. I'm still not sure if it was cut because I had reached my limit or there was a problem with coverage. Couldn't reach customer service to find out!
Hi Pat! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 14, 2021
Setup, reception and service are all we have come to expect with cell providers. Occasional loss of internet is the only minor inconvenience we've experienced. We moved from ** and saved ~$40/month on our 2 phones. They also provide good deals on new phones!
Greetings, Carl! We are happy to hear about your experience with Pure Talk thus far and that you are saving 40 dollars a month on your monthly service bill by making the switch. Regarding the data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited 05/18/2021
Greetings, Carl! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 14, 2021
I am very happy with my decision to switch to PureTalk. I am willing to sacrifice reliable phone service in some areas where I live and travel because the savings is so great. If I was more concerned about being sure I always had phone service, I would probably switch from the AT&T network back to a more expensive network carrier. For me, the savings is worth it for now. Thank you!
Greetings, Sharon! We are happy to hear about your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. Happy savings!
Reviewed May 14, 2021
I was paying close to $200 per month (3 lines) at a brand-name carrier. My bill is more than 60 percent lower with PureTalk. It is one of the best financial decisions I've ever made. PureTalk is every bit as good as the big guys - at an incredible price!
Greetings, Kenneth! We are pleased to hear about your experience with Pure Talk thus far and that your monthly service bill has decreased by 60% by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2021
Awesome service. No dropped calls, great speeds, great reception. Could not tell the difference between AT&T and your service at all, except now we pay half the price. $700 a year savings. I tell everyone I know to switch. If you are in doubt, give it a try, you will not be disappointed.
Greetings, Brandon! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 700 dollars a year by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2021
Switch to PURETALK. Not just because Rush said so, or Dr. Gorka. If you have AT&T prepaid or any other AT&T account, you will love the difference. And it's a lot less money every month. Who would not want that? Even calling our friends in New Zealand...instead of about $1 a minute, it's 16 cents! No worries, Mate! Great service and less money, less hassle. Just give them a call. You can keep your old number. Thank you PURETALK! Sherry and Gordon, Ninilchik, Alaska
Greetings, Gordon! We are happy to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2021
Yeah my wife are happy with our service. But there are times that our phone acts strange. Not sure if your service or what. It would be nice to get a bill by email so I know what is getting drawn from my savings account.
Greetings Dale! We are delighted to hear that you are enjoying your Pure Talk service. The service issues you are experiencing within your area may be due to poor coverage. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2021
It took about one week to get our six phones transferred from AT&T. PT requested the migration of the phone numbers. Four of six were shown as migrated to PT, but AT&T had not released. I literally spent 10 hours on hold waiting for customer support (probably four or five calls - I lost track). I spoke to different people in different departments to resolve. My persistence, not PT's, was the only reason the problem got resolved. Not a good experience on our "first date". To put it bluntly, your customer service sucks. Hold times are WAY too long. From an outside observer, it appears you don't have near enough customer service people to field support issues.
Greetings, Martin! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 14, 2021
We joined Pure Talk via the AMAC promotion where we were to receive 2.5 gb per line, not the normal 2.0 gb. However, our on line portal never reflected this change. I made 7 or 8 calls to customer service to get this changed. After each of the first 6 calls the very polite agent assured me the correction was made on the portal, but it wasn’t. After the 7 or 8 call I was told we had the extra. 5 gb but it just doesn’t show on the portal and I can not get any documentation of the extra coverage. Really!! It sounds kinda like a bait and switch!!
We are very happy with the pure talk service and the customer service people were all very polite but really this whole amac dispute left a bad taste in my mouth. I friend of mine is considering a switch of his plan and he is also perplexed by this situation. We are actual pleased with pure talk overall and will continue with your service. Thanks, Jeff **.
Greetings, Jeff! We sincerely apologize for any miscommunication that was made on our behalf. As an AMAC member, once you have used your allotted amount of high-speed data, the extra 1/2 GB of data will be applied. You will then see the 2.5 GB reflected in your online account portal. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 14, 2021
Your Nokia phones do well until you put more than one app on it. The data is so slow through your network that most apps slow down to a crawl. When connected to my home wifi network the throughput is fine. One of the big disappointments is having to self program your phone for use on Pure Talk towers. I couldn't imagine how someone with less computer skills could do it. The whole experience reminds me of when cell phones were first browsing the internet. Overall I'm not impressed with anything Pure Talk offers as compared to AT&T. When I first set up all 4 phones on my account I was dissatisfied with the level of professionalism of your tech support. It felt like I was talking to a kid who barely understood how cell phones work.
Greetings, Damon! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Providing optimal customer service is our top priority and we will be looking further into this matter. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 14, 2021
Love the price. Very reliable. Great customer service. Easy to change services. Heard about you on Rush Limbaugh & he was right. Thank You. Thank you. I plan to keep Pure Talk forever and told many of my friends.
Greetings, Trisha! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 14, 2021
We have very bad reception. The original map seemed to say we would have decent reception. We can not have a conversation without being told by the other party that we are breaking up. Right now sitting in my house I have no reception. Glad you fixed the visual voicemail feature for the iPhone. Should be taken care of right at sign up. Had to go through three calls to service until the visual voicemail got set up.
Greetings, Laura! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 13, 2021
Not only am I getting more service for my money, but if I have a question I call and talk to a real person. Also, the Android phone we purchased was a lot less money and yet, still, was a newer phone.
Hello, Sue! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 13, 2021
Been hearing about Pure Talk on The Rush Limbaugh Show for a long time. Finally had enough of Verizon and took the plunge. My phone is a Pixel 2, simply swapped the SIM card and was up and rolling. My ONLY issue is when you call customer service you could be on hold for a long time. Once I got through, I understood why this is so. They go the extra mile to ensure everything is working as it should be, and answered any and all questions. I am very pleased with this service!
Hello, James! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 12, 2021
Poor coverage where I need it. VERIZON had better reception, data speed and reliable service in the areas I work and travel. In the city coverage is great, but I need it to work in remote areas I have to travel every day. Will be switching back to Verizon.
Greetings, Ryan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 12, 2021
So far so good. Customer service was good the couple time I had called. Phone service is good. The phone I had bought from them I need to reboot frequently, but I don't think that is Pure Talk's fault. Rates are very good. I'm happy I switched providers.
Hello, Michael! We are pleased to hear that you are enjoying your Pure Talk service. If you are ever in need of assistance, our Technical Support department is always eager to help. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 12, 2021
Tried to get hotspot to work on my Android phone, looked it up and said the phone was compatible but when called to activate was told that phone wasn't compatible. Main reason I bought it was for hotspot. Very disappointed.
Greetings, Gary! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 12, 2021
Great customer service and made it super simple to switch from AT&T. Also, saving my family about $100 A MONTH! I tell anyone and everyone that they need to switch now and not go another day paying the big cell companies.
Greetings, Chase! We are delighted to hear about your experience with Pure Talk thus far and that you are saving $100 on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 12, 2021
Called regarding an issue with not receiving voicemail messages on our iPhones. Service Rep quickly identified that will did not have digital voicemail activated. Quick added it and now we are receiving voicemail messages again. Thank you for resolving the issue.
Greetings, Jeffrey! We are pleased to hear that you are enjoying your Pure Talk service and that we were able to assist you in getting the voicemail issue resolved! If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for being a Pure Talk customer!
Reviewed May 12, 2021
We have had text issues and have to call PureTalk to fix each time there is an update. Wait times for customer service are excessive, far more than we experienced with Google Project Fi, with no option for call-back and often no indication of wait times.
Greetings, Stephen! We regret to hear that you are experiencing issues with text messaging. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. If you have any further questions or concerns, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 11, 2021
Our family has been very pleased with Pure Talk! Customer service has been awesome and the service is wonderful! Not only did we get upgrades at terrific prices, but we are also saving over $50 a month. I am also very happy to support a company that has like minded values.
Greetings, Debby! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 50 dollars on your monthly service bill by making the switch. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 11, 2021
Once I got the phone I bought completely unlocked for my use it's been great. Service is spotty in some places, but I work in some pretty wide open areas in Texas where service gets very touch n' go. Service seems to be a little stretch inside some places as well.
Greetings Jason! We are delighted to hear that you are enjoying your Pure Talk service. Regarding the service issues within your area, coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed May 11, 2021
Initialization/startup, was problematic. Not sure why. I was told previous phone was locked, and would need to be unlocked. This was done. Problem persisted....voice communication was non existent with your help center. It was only through Facebook, that I was able to communicate and resolve. Other than that, I am saving $$ over my previous carrier.
Greetings, Douglas! We regret to hear about the experience you have had with Pure Talk thus far. Providing optimal customer service is our top priority and we are pleased to hear that your issues have been resolved. Thank you for your feedback as it always helped us to improve the Pure Talk experience. Happy savings!
Reviewed May 11, 2021
I am very pleased with PureTalk. Great selection and price discounts on phones, as well as low, set rate, wireless plans. Why pay inflated cell phone rates when you can pay a standard rate that is much lower? Tell your friends, I did!
Greetings, Joseph! We are delighted to hear about your experience with Pure Talk thus far. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. Happy savings!
Reviewed May 11, 2021
Puretalk told me our Galaxy S9 phones would work with them. We live in the country. We have no internet. We rely on our Hotspots on our phones. They don't work. You guys scammed us. And we can't receive any assistance from you. So one star. An F.
Greetings, Randy! We regret to hear about the issues you are experiencing with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 11, 2021
Had a problem with connecting service with existing phone but with the help of customer service was rectified. I am amazed with the connectivity and data speed. Very impressed. I have been through many service providers and I have to say you are the best. Thank you PureTalk.
Greetings, Efren! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 11, 2021
I don't care for the 3G really too slow. Voicemail, sometimes it works. 1st time calling but most times have to do it twice to get messages. I do like the cost of the plans provided, better than AT&T. Recommends.
Greetings, Jessie! We regret to hear that you experience occasional issues with your voicemail. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed May 11, 2021
My experience with PureTalk has not been great. I have poor telephone reception, and my texts take much longer to be transmitted and received. I have to step outside my home to receive a useable signal.
Greetings, Steve! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 11, 2021
The service I have received from PureTalk has overall been very good. I have had no issues with phone calls or with general data such as websites or streaming. The only issue I have experienced is occasional 2 to 5 minute delays in sending or receiving iMessage messages. The price is great. Customer service is top notch. Sometimes there is a somewhat lengthy hold time for calling customer service but customer service resolve issues quickly. I’ve recommended the service to many friends and family so far. The only issue as previously stated is iMessage delays. I really wish there was resolution on that issue. At this time that is my only concern with the service.
Greetings, Neal! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us
Reviewed May 11, 2021
VOICE MAIL RETRIEVAL EXTREMELY TOO SLOW. Verizon was ALREADY too slow, but AT&T wins that battle of slow** idiots HANDS DOWN. Business people do NOT have the time to stand around and wait for a FREAKING ROBOT MACHINE (OR WHATEVER) to CATCH UP to our dialing!??!
Greetings, Glenn! We regret to hear that you are experiencing issues with your voicemail and will be sure to have an agent reach out to you regarding this matter. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 05/21/21
Greetings, Glenn! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 11, 2021
While my experience has only been for two months, my experience with the new wireless phone service has been very good. I wish there was a more effective process to screen unwanted robocalls and direct them immediately to voicemail. The method which I use is to block the number on my iPhone after an unwanted call is received.
Greetings, Gary! We are pleased to hear that you are enjoying your Pure Talk service and do recommend blocking any unwanted callers that contact you. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 11, 2021
We are extremely happy with the service on our two cellphones. Very reliable and super low price. A savings of $150 per month just blows ATT away! Thanks again and I have been telling all my friends about this great company.
Hello, John! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 150 dollars on your monthly service bill by making the switch. Be sure to let the friends and family know about the great prices we provide as offer a referral credit that benefits both parties on your monthly service bill. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 11, 2021
The set up of a new phone and new phone number took multiple days and multiple calls. On on hold for hours to resolve the set up of a new phone new phone number. I believe the phone is finally working. Tech support took multiple attempts to get a person that could actually diagnose and configure the systems set up to work.
Greetings, KC! We regret to hear that you experienced issues when setting up your new device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
I had a change in credit card number. Advised your people of new number and they said “fine” and I think I’m done with it. 3 days later get another email that said my account was going to be turned off. Had to wait on hold another 15 minutes and talk to the representative and she couldn’t tell me why I got that second email. Seems like the left hand doesn’t know what the right hand is doing. Overall, service is good.
Greetings, Tim! We sincerely apologize for any miscommunication that was made on our behalf. This email is sent to customers after attempting to process your monthly service bill but was not successful. If you would like to update your payment method, please log in to your account portal online at www.putetalkusa.com. Once you have logged in, click on the "Billing" tab and select Autopay Enrollment. You will need to enter new card information along with CVV and expiration date, then click submit. It will take up to 24 hours to process your payment. During this time you will not experience any disconnection in service. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
After listening to Rush for several months recommending PureTalk, we decided to switch from ** and haven't looked back. Their customer service was very professional, patient, and friendly. My husband really likes his new phone. And the phone service is excellent.
Greetings, Carrol! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer!
Reviewed May 10, 2021
Customer service great and feedback positive especially having terrible outlooks from previous providers. I can honestly state that my problems are answered and done quickly with the same outlook as initially looked at. The satisfaction I have is that when questions are asked the answers are the same. They do not change with each encounter with customer service.
Greetings, Jerry! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer!
Reviewed May 10, 2021
I live in a rural area outside of Harrison and totally off grid so there are NO electrical lines onto this property. For the most part Pure Talk has worked well for me. Occasionally the signal is challenged but as a whole all is well!!!!
Greetings, Batyah! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
I am really disappointed since I cannot send a text with a pic. Nothing I can do to change this. Pure talk obviously disallows pics in texts. If I’m wrong let me know, otherwise this phone service would get 4 or maybe 5 stars.
Greetings, Todd! We regret to hear about the issues you are experiencing with sending picture messages. It seems like the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Edited: 05/18/2021Greetings, Todd! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 10, 2021
I’ve had several issues, one I don’t receive all of my text message. Another issue is troubling opening my emails and sending emails. These items appear on my Apple Watch and iPad but not my iPhone. I’ve tried turning phone off and restarting and this sometimes helps but then happens again latter.
Greetings, Lisa! We regret to hear that you are experiencing issues with accessing your text messages and emails. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
I switched over to Puretalk to save money on my phone bill, and I've been enjoying that so far. I definitely would recommend. Before, I was paying more for data I didn't use, so this is definitely a great change.
Greetings, Steven! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk customer! Happy savings!
Reviewed May 10, 2021
Voice calls are muffled then clear- muffled- then clear-. Have reset phone but doesn't help. Happens with most calls. Also we don't get hd call quality at all. We used to get it on the competition but not with Pure talk. Can you please look into that for us?? Thanks!
Greetings, Jordan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 10, 2021
Cannot send pics, cannot not send large texts. Calls drop, sometimes it takes forever to try and make a call, I have to try several times to get a call out. I have had times where I have been sitting right next to someone and their call won't come through and vice versa.
Greetings, Charles! We regret to hear of the issues you have experienced with sending multimedia messages. It seems that your APN settings may need to be reset. Listed below are instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/13/12
Greetings, Charles! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 10, 2021
Since using Pure Talk I am not able to send photos with my phone. I was able to send messages with AT&T but now I cannot. I was never told this would happen. You should disclose any limits to present service beforehand.
Greetings, Kenneth! We regret to hear that you are experiencing issues with sending picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Edited: 05/19/2021Greetings, Kenneth! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 10, 2021
I had been paying around $75.00 per month for Verizon and it was due to go up again. I decided to check out Pure Talk and I’m glad I did! I get all that I had before but now my monthly bill is $27.78!
Greetings, Lucy! We are delighted to hear about your experience with Pure Talk thus far and that you are saving $27.78 on your monthly service bill by making the switch. Thank you for being a Pure TalkUSA customer. Thank you for your feedback. It is greatly appreciated!
Reviewed May 9, 2021
The internet work fine as long as I’m home and on wi-fi, but as soon as I leave home there is no connection. So I’m not using hardly any of the 20gigs using the same towers as att, what’s the problem?
Greetings, Norma! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 5/17/2021
Greetings, Norma! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 9, 2021
Once you reach 30GBs of max data on the unlimited plan they slow your speed so much you can hardly do anything on your phone. My old provider did not slow your speeds so much that you could not get anything done. Beyond that the service is pretty good and cheaper than the bigger companies.
Greetings, Blake! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 9, 2021
There have been Mobile data issues that needed to be manually set up, which is fine but unusual. The second issue was worse: I did not receive texts for a whole week, about two weeks after I signed up for service. It has not happened since.
Greetings, Christopher! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 9, 2021
Cell phone service is excellent. Wait time when calling Customer service not so much. When I first started service, I had to call customer service several times. The wait time was always 45 minutes or longer. Customer service reps have always been excellent.
Hi there, John! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 9, 2021
We’ve had some problems with dropped calls and breaking up during calls. I received everything just fine and am happy with my phone. My only complaint is some aspects with service. As stated, we often have bad service/dropped calls in our area. I hope that this is due to our area being new. Hopefully, more towers will be erected soon.
Greetings, Jamie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com