PureTalk Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
Filter by Rating
- (3,737)
- (1,200)
- (1,157)
- (1,195)
- (1,379)
Popular Mentions
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 14, 2021
One thing that is a problem for me is I can't text my nephew in Toronto. That sucks. Second, I work in phone offices across the country, T-Mobile, AT&T, Verizon, etc. This service fails in these facilities. This also sucks and I may have to go back to a decent reputable company as you don't seem to be able to keep up. So sad, no wonder it's cheap, it doesn't work.
Greetings, Daniel! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 14, 2021
So far I'm satisfied. Having some trouble send messages with pics or to multiple contacts. I may need a different phone as it keeps knocking me out of sites I am on. I really like the prices and have been telling people about Pure Talk. I will be going on the website to find another Android. It keeps telling me the memory is full.
Greetings, Janet! We regret to hear that you are experiencing issues with sending MMS messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 06/18/17
Greetings, Janet! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 13, 2021
I had wonderful experiences with the Pure Talk. The customer services was great and respectful. Thank you for treating us as your value customers. We will continue with your service provider and recommend our friends to transfer to your company. The transfer was smoothly.
Hello, John! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed June 13, 2021
We have a lot more data than our previous carrier for much less money. Cell service works great. We had some hiccups with the setup but tech support was able to resolve. Hold times for tech support are long, however. Love my new phone.
Hello, Donna! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 13, 2021
Switched from Verizon (lousy signal strength from my location) 2 months ago. Very happy with improved mobile signal strength and lower cost with Pure Talk and very happy speaking to English speaking rep in USA. So far everyone I have dealt with has provided timely assistance.
Hello, Anthony! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 13, 2021
Data was turned off and my Internet didn’t work. After waiting 30 minutes to talk to someone they transferred it to technical person and after five minutes your system hung up. This is happened before a few times. Your service often doesn’t work. For sure getting technical help has not been easy.
Greetings, Walter! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 06/17/21
Greetings, Walter! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure Talk customer!
Reviewed June 13, 2021
Since switching to Pure Talk, I’ve been having problems getting podcasts and email when traveling. I haven’t been able to listen to podcasts while driving. My email and Facebook uploads are much slower. What is going on? I didn’t have these issues with my previous provider.
Greetings, Cheryl! We regret to hear that you are experiencing issues with the service. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 06/18/21
Greetings, Cheryl! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 13, 2021
I waited 2 1/2 hours on the phone to talk to someone because the website does not answer questions concerning what to do if your service is not working and Apple says to contact the carrier. Customer service is bad and website is not helpful.
Greetings, Yvonne! We regret to hear that you are experiencing service issues. Please accept our apologies for this inconvenience and the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department has updated your network settings. Please restart your device and your settings will update. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 13, 2021
I love the price of our service, however in traveling to different areas, I find that the service just isn't there like with AT&T and Verizon. It does get irritating when it won't work when traveling! Is there a booster or wireless mobile unit to carry with us when we travel to be able to get the service we need?
Greetings, Denise! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we cannot guarantee our service will be compatible with a cellular signal booster. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 13, 2021
Before activating service with Pure Talk I spoke with two customer service representatives on 1/18/21 and 4/2/21. I asked questions about keeping my current number and phone a Apple 4s along with IMEI number and was assured by both Pure Talk reps the phone would be compatible. After two weeks with Pure Talk I contacted customer service about no DATA, she connected me to TECH support "Apple 4s will NOT GET DATA from Pure Talk, not supported". Disappointed to say the least.
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Due to the operating software, we cannot guarantee all features will function on the iPhone 4. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 13, 2021
The lady with whom we opened the account, I feel, was a little disingenuous: to eager to make a sale. The next rep I talked with wasn’t interested in anything I had to say. The only reason I’m with Pure Talk is because I heard about you through AMAC.
Greetings, Vickie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience, as providing optimal service is our top priority. If you have any further questions or concerns, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 13, 2021
Oh hold for over 30 min, issue not resolved, transferred to IT but couldn’t stay on hold for another 30 min. Today couldn't receive. Data not available. Couldn’t send pictures with a text message. Can’t always send a text message.
Greetings, Theresa! We regret to hear that you are experiencing service issues. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 06/18/21
Greetings, Theresa! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 12, 2021
Sound Quality is very good and I enjoy ease of use. Quality is equal to that of AT&T as you use same equipment as them. Also the cheaper cost of PureTalk is rewarding for me and saving for my monthly budget.
Hello, Kenneth! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 12, 2021
Switch my daughter's AT&T service in LA area and could never get consistent texting or data would drop or hang. She used an iPhone. It has the latest updates. Still would not work. Very disappointed in tech support and getting help.
Greetings, Bill! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 12, 2021
Your representative said that Pure Talk notifies Verizon that I am no longer using them. I still get bills from Verizon and I have called several times but I am still receiving bills. I have made many calls to your company and Verizon without any satisfaction. I'm really unhappy the way Pure Talk handled this.
Greetings, Lois! Once your mobile phone number has been retrieved from your current carrier, your service should automatically cancel. We recommend that customers contact their other carrier to verify that service has been cancelled and there are no balances owed. Please accept our apologies for any inconvenience this caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 12, 2021
I am disappointed that I have to call to access voice mail messages and do not or cannot receive alerts when a voice mail message is left. Not how my iPhone 8 worked with other providers and having to dial up Pure Talk to get voice mail seems like an antiquated system. Would go back to ** except for wanting to support businesses that advertise with radio programs to which I enjoy listening (RUSH).
Hi there, Paul! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 12, 2021
It seemed that most of the time trying to make a call I was "not connected to the internet". When a call came in my screen went black and I could not get to the phone to answer whoever it was. I received texts as downloads, supposedly from my kids but I could never download or open them. If I did get a chance to make a call the phone would drop the call in the middle. Sometimes I could redial, sometimes not. Evidently there have been other people with similar problems as I got several emails asking if I wanted to upgrade my phones/service. I could not set up my voice mail and have had no service for about 2 weeks now. I am an insurance agent and not being able to talk to my clients is non business in the broadest sense. Please let me know where I can send the Nokia 2.4 phones for our refund? Steve **
Greetings, Steve! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any device issues you may have encountered and will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 12, 2021
I haven’t had any issues with my plan or service! I’m loving it! Especially the lower bill!!! I have Recommended it to several friends! Hopefully they will have listened to me and look into it themselves!! Couldn’t be happier!! Thank you!!!
Greetings, Susan! We are pleased to hear that you are enjoying your Pure Talk service and the low prices provide. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 11, 2021
Sean at Tech support was able to quickly and expertly check and correct our mobile network settings. Thank you Sean. My only issue was: It took 20 minutes on hold to get to Tech support. Dear Pure Talk, please work on staffing. Thanks.
Greetings, Galen! We are very happy to hear that you are enjoying your Pure Talk service and the low prices that we provide. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed June 11, 2021
Emergency calls only is a big problem. It appears 50% of the time. Otherwise I'm very happy with Pure Talk. Is it because Pure Talk does not have enough lines in my area? Sure hope it gets better soon.
Greetings, Robert! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/21/2021Greetings, Robert! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 11, 2021
I'm so happy since switching from AT&T!! I'm saving a bundle - just like Rush said I would! And, thanks to your awesome customer service rep that assisted me with opening my account, she informed me that I didn't need a phone line on an iPad that I had through AT&T. To think I paid $12/month to AT&T for 3-4 years for something that was not needed!! I appreciate your honest service. Well done!
Greetings, Susan! We are pleased to hear that you are enjoying your Pure Talk service and the low prices provide. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 11, 2021
When I signed up I was told I would have good signal strength. I do not, I rarely can use my phone for calls. I normally only have 1 to 2 bars & if I have more & try to make a call it gets dropped. I can send messages but I think mostly because of my wifi which is not that good.
Greetings, Pamela! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 11, 2021
None. I have nothing to add. The service is working as advertised. I hope to use the service to its maximum capabilities when I am allowed to travel again for work. Seems to be working fine so far. Ok. So that is about it.
Greetings, Mario! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide feedback. It is greatly appreciated!
Reviewed June 11, 2021
Switched from Verizon and were pleased with the price of service, but my wife and I receive text messages late and have dropped calls all the time. Cell phone reception and data service is hit or miss when inside our home and in public places.
Greetings, Geoffrey! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 11, 2021
Our service in Lewiston, Utah does not seem to be very good. We were assured that it would be. Also when we visited our daughter in Lindon, AZ we got no service at all! We bought your service in AZ and are now in Utah for the summer.
Greetings, Diana! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 11, 2021
Returned 2 defective phones. ** phone financing it. ** had to buy the defective phones which I still don't have a working phone yet Pure Talk got my money. Not satisfied with pure talk hours of operations. Not satisfied with pure talk tech support. Not satisfied with pure talk customer service. Not satisfied with pure talk billing department. Not satisfied with ** slow internet. Not satisfied with Mark Levin saying "leave AT&T for pure talk although pure talk uses at&t networks." Not satisfied. Feel betrayed so Mark Levin can receive referral revenue from pure talk. I should have known it's a scam since Antifa.com is J. Robinette Biden's website. Hopefully Pure Talk website is not also Antifa.com too?
Greetings, Carl! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you have experienced as we are working diligently to rectify this issue and for any inconvenience, you have encountered thus far. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 11, 2021
Great service and low monthly charge. Customer service is outstanding. Clear signal, fast data, no dead spots or dropped calls. Very happy that we made the change to Pure Talk. Trying to get boss to switch company phones over to Pure Talk.
Greetings, Jim! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 10, 2021
On 2 occasions my service was cut off abruptly. The first time I was told it was a glitch. This wasn't fixed. After resetting my phone now I can't send or multimedia messages. I can't afford to get cut off as my job is dependent on my phone. I would like to support veterans but if the service I am paying for is not the service I am getting I will go elsewhere.
Greetings, Phil! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 10, 2021
I called…. Got a person that was easy to understand…and my issue was solved. The customer service was excellent. I have recommended Pure Talk to several people, and some are strongly leaning towards changing their carrier. I have given Pure Talk a lot of free advertising!
Hello, LyndaPaul! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated!
Reviewed June 10, 2021
When the PT Pure Talk sim card was installed, not all my contacts switched over. Only 1/2 made it (about 100); so, now I have to repopulate some. Ugh. If you can assist me with that, pls. do. Thanks so much!
Greetings, Deb! We regret to hear that you are experiencing issues with transferring your data. If you would like to transfer your personal information from your previous service to your new service, you may do so by logging into your Google account if you have an Android device. If you have an iPhone, your information should be uploaded from the iCloud. Please keep in mind that our Technical Support department does not assist with transferring information from one device to the other. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 10, 2021
Having been w/ Verizon for over 25 years, decided to take the leap to save $ and the offer for a free iPhone SE with Pure Talk on 6.2.21. Since receiving the phone on 6.4.21 I have had numerous, ongoing issues and was on the phone multiple times with Apple Support. The Apple Support Team finally scheduled me with an in-person appointment on Sun, 6.6.21. The result of my visit (for which I have a case #) is that the phone had been tampered with. They opened it up, and the "cowling" plate that normally has screws that they can remove, had instead been soldered/welded down. Thus, they were unable to do anything and provided the update that, per Apple, the phone had been tampered with.
Today is Thurs, 6.10.21, and I've been calling Pure Talk, since Monday, June 7. Each person who has answered the phone has been kind, and I have appreciated them. However, I have asked to speak to a manager, because I want to "be heard" by management, and that has resulted in being on multiple "holds," being disconnected after long holds, being told three times that someone would call me back, and I have not yet been called. I was even told that probably why my call hasn't been returned is because I have been "so nice." My total time on the phone trying to receive help has been approximately 3.5-4 hours... NOT acceptable.
I still want to be heard, but this scenario has depleted all trust in Pure Talk. I will discontinue my new account and sever all connections with Pure Talk, which has left me feeling they do not back-up their claims at all. It did not have to be this way, but their unprofessionalism and inability to offer customer service at the management level, has left me disillusioned with their ongoing radio ads that I hear repeatedly, by broadcasters whom I trust. Please think carefully before entering in to an account with Pure Talk. Ask right away if you can speak to management to see the results for yourself. FYI: Lee ** is the "Director, Call Center Operations at Pure Talk." Atlanta, GA. When requesting to speak with him, the call staff said they didn't know his tel # or how to reach him.
Greetings, Elizabeth! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you have experienced as we are working diligently to rectify this issue and for any inconvenience, you have encountered thus far. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 10, 2021
About every 2 weeks we have to restart our phones in order to make calls in spite of powering them down in between restarts. We've tried numerous things via tech support thru Messenger because we can't call Pure Talk. Nothing seems to permanently resolve the issue. We never had this problem with ATT.
Greetings, Brad! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 10, 2021
Was at first disappointed with calling Pure Talk 611 customer support, and having to hold a long time. Then when a customer support person said I needed to speak with tech support, she put me back in the queue without explanation. Again on hold for a long time, I just hung up. However, writing Pure Talk through the feedback option worked, since there was no rush on my inquiry.
Hi there, Mark! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding your issue with short codes, we are unable to unblock them as some are not supported on our network. We sincerely apologize for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 10, 2021
It doesn't get any better than that! So glad I switched. Am putting the word out about Pure Talk. I love it! On a limited income I am very grateful to be able to subscribe! Freedom from the robber barons that are the big companies. Their rates are ridiculous and an insult to everyday Americans. Ripped off no more! Thank you very much Pure TAlk! Lu **
Reviewed June 9, 2021
When trying to get assistance from customer service it utterly impossible! On hold for 30 minutes just to be put on hold for another 30 minutes, what a joke I've never experienced customer service this poor in my life I'm a sales rep and I know what service is and you ain't got it. I was hoping you guys were legit but I guess I'll have to go back to AT&T just to get the phone service that I need.
Greetings, Donnie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 9, 2021
I was excited to sign on with PureTalk and had heard good things about the company, but since signing on, my service is not as good as what I had before. Text messages sometimes don’t come through for days, making me wonder what others might be missed. Service areas seem to be spotty and I have gone back in time to the old way of retrieving voicemails - having to “dial up” again rather than clicking on the vm. Unfortunately, I feel like I have gone back in time service-wise. So disappointed. Can any of this be fixed?
Greetings, Stacey! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your devices so that you may now view your voice messages. Please restart your devices and this feature should be available to you. Please note, we cannot guarantee visual voicemail will function for all Android devices. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 9, 2021
So, far I really love Pure Talk. I love belonging to a phone company that is secure and gives me freedom. The rates are reasonable and I have had no problems. Pure Talk is really good with communication and answering questions. I enjoy that we have a family rate discount. Thank you Pure Talk for being there!
Hello, Kim! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated!
Reviewed June 9, 2021
I have saved so much money switching over to Pure Talk it’s embarrassing I didn’t do this sooner! I have exactly the same clear service for a much better price. I only wish they were able to provide service to my Apple Watch (cellular Version). Other than that I’ve had nothing but great service and experience being a PureTalk customer.
Hello, John! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated!
Reviewed June 9, 2021
I love Pure Talk because nothing has changed except the price plus if I go over my minutes no extra charge. I can get my messages and call anywhere even outside the US. The customer service is friendly and helpful. Thank you Pure Talk.
Hello, Regina! We are delighted to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated!
Reviewed June 9, 2021
Only problem I have is I can't send photos via text. Haven't had time to call and find out why. Called early for another issue but that took a long time but was resolved. Other than that I've been pretty happy.
Greetings, Robert! We regret to hear that you are experiencing issues with sending multimedia messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 06/21/21
Greetings, Robert! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 9, 2021
I am ok with the service. I was used to WiFi calling, which is the reason I had Verizon at my house. The website for PureTalk for WiFi calling showed you had it. I did have to buy another phone to use it thru your company and still do not have it. I will try and stay with this company. I understand it's new so bringing on new services takes a little time. I have been happy with the support the staff has given to help me. I live in a remote area and this is a challenge for some companies.
Greetings, Tiffani! At this time we are only able to guarantee that the Wi-Fi calling feature will work with iPhone models 6S and above. We cannot guarantee Wi-Fi calling will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 9, 2021
I appreciate the customer service at Pure Talk USA. It is such a relief, not to have to be angry, and frustrated because big companies just don't care for their customers at this time. Thank you for respecting your customers.
Hello, Jean! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated!
Reviewed June 9, 2021
I believe that PureTalk is a company that appreciates American pride and strives to serve the military veteran community with great courtesy. I feel appreciated as a customer. I feel like respect is a thing many companies don't embody in our current day in time, but not PureTalk. It feels good to be treated the way one would like to be treated. Thank you.
Hello, Christopher! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 8, 2021
I switched over from Verizon Wireless a few months ago. I am VERY PLEASED with Pure Talk!!! So far, NO PROBLEMS and a stronger signal than I EVER received with higher priced Verizon service. I also was able to reach a Pure Talk customer service representative regarding a problem with my voice messages. The entire process took less than ten minutes, unlike HOURS with Verizon customer service!!!
Hi, John! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 8, 2021
Service is sketchy and fades in and out. GPS also does not work well. Also can never get in touch with customer service as hold times are incredibly long. If someone does not call me soon and I mean, damn soon I will change my service. This is TERRIBLE!!!!
Greetings, Dwight! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the hold times you have encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 8, 2021
Problems with set up- Techs who were lost in their descriptions. My son was set up with 10 GB plan, but whose service was cut off after 5 days. no Explanation. Since this was his work number, he attempted to port back to AT&T, but he could not retain his work number of 10 years. Your techs cost me a combined 5 hours on the attempts to set up a brand new unlocked Samsung A51. I have heard of you from Rush and Hannity. Very disappointing. Look me up!
Greetings, David! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience you have encountered. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 06/15/21
Greetings, David! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 8, 2021
My husband and I have been with Verizon for over ten years. We haven't ever LOVED them, but it was the best option we had for what we needed. Listening to Rush, Sean Hannity, and others, we kept hearing about PureTalk. When the virtue signaling and ** got out of hand in 2020-2021, and Verizon was very public about who they supported, we decided it was time to cut ties and switch. We didn't want to support what Verizon was blasting all over the place. So we decided to try out PureTalk and it was SO easy to switch!
We now have new phones (we had been limping our old ones around for YEARS) and we have service where Verizon would always drop calls. We live out in the sticks, but have good service. PureTalk has enabled us to have EXCELLENT service everywhere we've put it to the test. And we save about $15 a month over all our service plan (we have unlimited everything). I don't see us going with anyone else anytime soon! We are very happy with PureTalk!
Greetings, Delaney! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed June 8, 2021
I Love using Pure Talk! It's very competitively priced against other carriers, and I know the company has good morals & hardworking Americans behind it. Highly recommend if you're tired of hearing some foreigner repeat the same old technical support shpiel while struggling with basic English. I had an amazing experience switching, and I was able to keep my network provider.
Hello, Josiah! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 8, 2021
My husband and I switched to Puretalk after 14 years with Verizon Wireless. We switched primarily because of cost but secondary because of excellent customer service when I had inquired via phone several times. Also - I’ve had to call for tech support three times and each time the staff were very polite. AND could speak and understand everything I was saying.
Hello, Angelina! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Original Review: June 8, 2021
I’ve had a problem, more than once, with text messages coming in a couple days after they were sent to me. Every one has been from a potential buyer in my real estate business. This is unacceptable. It will show up as an unread text a couple of days later but will show the date/time stamp when it was originally sent. It has happened when I was at home on my internet so it wasn’t because I was in a bad area. This used to happen when I was with T-Mobile too, so I had to cancel my service with them.
Greetings, Alana! We regret to hear that you are experiencing issues with receiving text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/11/2021Greetings, Alana! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 8, 2021
Connections: My Internet reception from your network continues to go in and out always and it’s very poor. Have very long way periods to down anything. Very bad service in this area but I guess it’s cheap. What do you expect.
Greetings, Joe! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated: 06/11/2021Greetings, Joe! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 8, 2021
I have found when I I am not at home/connected to WiFi my iMessages are not going through. When I try and send them as text messages it still says that it failed and the message not sent, but in some cases it is still going through. I won’t receive messages all day and then when I reconnect to WiFi they all come in but still say that the messages were delivered earlier in the day. Also my cellular data use does not seem to have reset for the month.
Greetings, Valerie! We regret to hear that you are experiencing issues with receiving text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/14/2021Greetings, Valerie! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 8, 2021
Is there a Pure Talk app for my phone to show data usage? Not necessary but would be nice. Went camping and tried to establish a hotspot connection for my laptop but every time I tried I got "unable to connect" error message. Will be in touch with customer service to see if I'm doing something wrong.
Hi there, Mark! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Regarding your hotspot issue, we offer Hotspot for iPhone 6S and above, but it is not guaranteed to work on Android devices. Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available to you. At this time, we do not have an app. You may view your data usage by logging in to your account portal online at www.puretalkusa.com. Once you have logged in, click on the "Plan" tab to view data usage for each line. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 8, 2021
I use an Android phone, I've had nothing but problems since I switched to Pure Talk. Not all calls go through, if they do go through, I can't hear people, or they can't hear me. I can't respond to group text, it just says sending then failed, I can see group text messages but can not respond to them. I can't send pictures in any text messages, they always fail. I called for tech support, it didn't fix any of it. Also it's says I have no data, or very low data. This plan is suppose to include 4 gigs data, where is it? Very frustrating. My husband has an Apple phone, he has no issues.
Greetings, Doris! We regret to hear that you are experiencing issues with making and receiving calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/11/2021Greetings, Doris! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 8, 2021
My husband and I have used this phone service for almost 2 months. So far we are satisfied with our service, and with the phone; the premium is also good price. I would and have recommend Pure Talk to friends and family.
Greetings, Sheryl! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 7, 2021
Great service. Barely any areas I lose connection or coverage and if so it’s a small area and minimal time, data rate and price is very reasonable and works well. Plus the separation of phone cost and plan cost is another great option.
Greetings, Darrin! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 7, 2021
Simplicity and clarity seems to be very important to Puretalk USA. Their assistance is very good once you can connect to a customer service. Once customer service is on the line, they very helpful and patient in solving the problem. All customer service agents that I have connected with spoke English as their first language. Refreshing!
Greetings, J! We are delighted to hear that you are enjoying your Pure Talk service thus far. We are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 7, 2021
Very difficult to set up PureTalk account as there is only one customer service number with very long wait times. Also, I should have received a 3 year AMAC subscription extension as I used the promo code (AMAC3YR) upon enrollment, but PureTalk stated it was for AMAC to setup, and AMAC said it was for PureTalk to setup, so no 3 year extension, and no incentive to continue with PureTalk.
Greetings, Terry! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Once your current AMAC membership has expired, the free 3-year extension will take place. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 7, 2021
I am not able to make use of certain features on my iPhone SE that I could with ATT and will be switching back. Also, was not able to receive texts or calls when if first signed up; a tech was able to fix that by doing some remote reprogramming. Still, not impressed.
Greetings, Thomas! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 7, 2021
The price point is very appealing and customer service was great. The service has worked well overall. However, service has seemed slightly splotchy in some areas. Still would recommend to a friend due to how high typical providers are nowadays.
Greetings, Brady! We are pleased to hear that you are enjoying your Pure Talk service and the low prices that we provide. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 7, 2021
All is fine unless you call for support. Had an issue sending messages. The support people were useless. I did some web searches and found a solution to the issue and got it operating correctly. Otherwise it's your basic cell service however the price is great. I guess the lack of support is the price that you pay for the low price.
Greetings, David! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Otherwise, we are happy to hear that you are enjoying the low prices we provide. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 7, 2021
I have realized cost savings. Even though my previous provider said that I was getting a significant discount I have been getting better prices from Pure Talk. I have added a “hot spot” to my data plan and have enjoyed that feature very much. Customer service has been very adequate. I have only been a customer for a couple months but have overall been pleased with my decision to change my provider.
Greetings, Paul! We are pleased to hear that you are enjoying your Pure Talk service and the low prices provide. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 7, 2021
Having trouble with coverage in our home! Only have one spot that works on line 801-414-9791. Left Verizon for the same reason. Do we need a new phone, a booster in our home or what? Wife's phone only works in one spot in the home. My phone sometimes has problems. We were hoping Pure Talk using the main cell towers would be better. Pure Talk shows we should have good coverage in a zip code 84121. Please help. Robin
Hi there, Robin! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 7, 2021
I would have liked to give a 5 Star rating but the service doesn’t work well in my apartment building. Dropped calls and frustrated listeners are constant. I however can hear them fine. Internet and texting are working well also. Cant beat the price though.
Hi there, Tom! We regret to hear about the issues you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 7, 2021
Bought Pure Talk service. Set Up was very difficult. Still not up and running. Unable to gets calls in or out, still no data after 4 days of help from customer serv. Tech people are no help. Cancelling service.
Greetings, John! We regret to hear about the experience you had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 7, 2021
I changed from Verizon to Pure Talk March 2021 for lower cost service. The customer service I received at Verizon for around 15 years was excellent but after hearing about Pure Talk from Rush I wanted to try it to save money. I am thrilled! No problems at all with cell service or data usage. When I have questions I can call and speak to someone in the USA who speaks to me like a person, they are not scripted and they explain things so that I can understand even though my tech skills are no so great. THANK YOU PURE TALK!!!
Greetings, Pati! We are delighted to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed June 7, 2021
Had some hiccups in changing over, but tech support ironed out the kinks quickly. Very pleased with coverage and service. Two lines are costing us slightly more than Verizon was charging for a second line. Recommend Pure Talk to everyone we talk to about cell phones.
Greetings, Francis! We are pleased to hear that you are enjoying your Pure Talk service. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 6, 2021
I have been using Puretalk with multiple numbers. Lately their billing and their support is awful. I decided to move from Puretalk to T-Mobile and Puretalk has refused to port my number now for the 3rd day. I actually called and spoke with a rep and they assured me the number would be ported once they received a correct zip code. All of this was done two days ago and still I cannot use my TMobile account due to Puretalk holding the port up. They may have lower prices but their support is awful.
Greetings, Darrell! We regret to hear about the experience you had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 6, 2021
For the most part the service is fine. We live in a rural area and get pretty bad service at our home but WiFi makes up for it so there’s usually never a problem but there are times even when we’ve got full bars where it breaks up and is incredibly difficult to hear the person you’re talking to. That being said, for the price, there is no one better where we are.
Hi there, Joshua! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 6, 2021
Everything work's great! How do I go about being a distributor for you all? How do I get my Voicemail to show on my iPhone as text messages... Also I just wish I could get through the tech support better.
Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed June 6, 2021
I am very pleased with the service I get from Pure Talk. I have great service in my local area at half the cost of the other company. Recently I made a trip from South Carolina to West Virginia (Mountain country) and returned, and my cellular service was never interrupted because of a lack of cell signal or anything else. I highly recommend Pure Talk cellular service...
Greetings, Ernie! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide feedback. It is greatly appreciated!
Reviewed June 6, 2021
Since I changed to Pure Talk, I've tried to set up my Voicemail, still don't have it. I also lost all my people on Messenger. All my calls take a long time to go through. It says not in area when they are right down the street. One time I tried 6 times before it finally went through. My phone is so messed up. Don't know what else I can do. Maybe cancel. Sorry.
Greetings, Sandra! We regret to hear that you are experiencing issues with making and receiving calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail issue, Our Technical Support Department has reset this feature. Please restart your device and press and hold 1 to access your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/11/2021Greetings, Sandra! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 6, 2021
We were skeptical at first but our experience has been great. We are not “high volume” phone users but service has surpassed expectations. We would/and have recommended Pure Talk to friends and family. It is nice to really get a good value for less.
Greetings, Gary! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 6, 2021
I only had 4 gigs of data with Straight Talk but was still able to listen to podcasts, Audible and Pandora in my car and not connected to the internet. Now I have 6 gigs with PT, but it’s a shot in the dark whether or not I can even use the data. For about the 1st week after my monthly renewal is seems to be alright but after that... usually won’t work. I messaged on FB and a customer service agent said I had used all 6 gigs... which I don’t think is accurate because I never even got close to using my 4 gigs a month even when driving. My cell service isn’t as good either. I’m noticing that phone calls cut out a lot more than they did with Straight Talk. I may give it a couple more months but the more I wait the more convinced I am to switch back. The $20 a month I’m saving isn’t worth the hassle.
Greetings, Kayla! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 6, 2021
I couldn't connect with Google maps on a recent trip, receiving a notice that I should connect with wifi. Shouldn't my phone be able to connect with mapping app(s) while travelling? Do I need to make an adjustment in settings?
Greetings, Paul! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 06/11/21
Greetings, Paul! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 6, 2021
I have only had this service one month, so far very satisfied. The iphone SE model MHGG3LL/A is an excellent choice. Very happy with the phone. And the customer support is very good and the wait time for help is prompt and courteous.
Hello, Clinton! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated!
Reviewed June 6, 2021
First was getting my orig phone number transferred. Took a few days. The orig company was not compliant. Then setting up. Your manual is so frackin tiny. Even my magnifier could not make anything bigger. Being new to so called SMART phone maneuvering was impossible. Hard to go forward or back. One of the steps that is important to me is voice mail. I almost got it. The number came up too fast. I did not get it and could not figure out how to find the page where it was and then find the page to put in the blocks. It's nuts. I have gotten one phone call. Others that called went to voice mail that I can not access. I almost want to trash this. But I know it's because of my inept use of it. It's not easy if you don't know android. And hate Google.
Greetings, Helen! We regret to hear that you are experiencing issues with your device. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 6, 2021
Switching service was easy, choosing a plan was easy, and - best for last - I have no change in serviceability and connectivity! I recommend you face your fears and make the switch to start saving today. Your wallet will love you for it. PureTalk is how mobile service should be; affordable and seamless.
Hello, Emily! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 6, 2021
I called because we recently switched to PureTalk from Verizon, and the function is different than I'm used to. I was on hold for about 45 minutes, and the rep who finally answered was helpful, but could not answer my question; so I was transferred to tech support, and only had to wait on hold for another half an hour. The tech support person was able to answer my question, although I was disappointed with the answer. My (unrealistic) expectation was that most everything would stay the same. The tech person told me that's not true, and, specifically with my question about voice mail, that PureTalk does not provide a visual record of voice mails as Verizon did because "we're on a different network". So my only option is to call each time to get my voice mail, instead of being able to see whether I need to respond or not. Too bad.
Greetings, Richard! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 5, 2021
I called in to see why we are having trouble with texts not being sent or being received. First person was not able to help And transferred me to service but service just hung up on me after sitting on hold for awhile. Issue not resolved, still present with both phones on this plan.
Greetings, Stuart! We regret to hear that you are experiencing issues with sending and receiving texts messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed June 5, 2021
When I heard the late Rush Limbaugh Talk about a service like this I had to try it. I left and went to Pure Talk. Loved it so much I already added another line. I highly recommend this service. Rush was always right and this proves it even more. Great phones, great plans, great service. Thanks Pure Talk.
Hi, Gilbert! We are delighted to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed June 5, 2021
The service is not what we expected. Wait times for customer service is outrageous, sometimes taking up to 10 minutes on hold to speak to someone. Also I paid my bill early and got an early payment penalty of 5.00 dollars! What? When I called today, June 5th to find out what time today our data would be reloaded I got a message the offices were closed. Bummer for me, not so much for you. But hey, I’m only the customer. We were decades long Verizon customers and what a difference! Also texts sometimes don’t come through for hours, sometimes days. I hope we have resolved that issue by resetting the network. The phone service does not measure up to the advertising hype Pure Talk puts out there. I hope it improves or we will be biting the bullet and looking for better service elsewhere.
Greetings, Steve! We regret to hear of your experiencing with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Please note, one-time payments submitted outside of Autopay will incur a $5 transaction fee. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
Installing SIM was aggravation (minor). I am 100% disappointed and dissatisfied with the coverage. I checked the map and the results don't match. Customer service is great, deal was great, military discount greatly appreciated. HOWEVER, the coverage by far overshadows all that. If I had it to do over and knew then what I know now I would have chosen differently.
Greetings, Thomas! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
I lose service at random times, especially when I first turn the phone on. Service is restored when I turn the phone off and then on again. Also, I was used to Verizon service in the past so I noticed a significant reduction in coverage. Possibly AT&T's coverage is not as good in my general area.
Greetings, James! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
Customer service was great and your plans were as advertised. I would recommend to my friends. The bill on my credit card was as stated by your customer service representative. I am completely satisfied with Pure Talk and happy that they are an AMAC provider.
Greetings, John! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 4, 2021
After I signed up, I had questions. I called and the customer service agent was not helpful. I do not get any emails pertaining to my bill or data limits, like other providers. I guess that you get what you pay for.
Hi there, Kimberly! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Our Customer Service is always eager to assist you with any questions or concerns that you may have. If you would like to opt-in for billing notifications, you may log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in click on the " Billing" tab, then select "E-bills" to modify your preference. To set up a data limit for your device, Tap the Settings
Reviewed June 4, 2021
Very helpful tech personnel, helping me get up and running after switching from Verizon. Needed to change the SIM card, and went quite smoothly. Very pleased with the service, and we are now only paying about half what we were paying with Verizon. Same good service as far as we can tell. Thanks for offering such good value and quality in a cell phone plan.
Greetings, Joseph! We are pleased to hear that you are enjoying your Pure Talk service. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 4, 2021
Very poor reception. Calls drop frequently. Many calls and texts are not even received. Text messages frequently fail to send. We will be shopping for a different carrier. Called tech support many times and they did not help. We had better service before we switched to Pure Talk.
Greetings, Daniel! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
No cell service coverage in Orofino, ID yet on the AT and T service map, Orofino is covered. I can not use my phone where I work. Please let me know if coverage is going to be provided there in the future.
Greetings, Dick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
2) I don’t like having to call for audio messages. My previous provider was set up to make voicemail messages I can read and delete. There are also voicemail messages indicated on my icon, but no voicemail messages in my inbox or saved.
Hi there, Julie! We regret to hear about the issues you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 4, 2021
Overall I am satisfied with the service. I have few issues with service. The service is not as good as the company I came from but it's acceptable. If I could change one thing it would be to carry over unused data into the next month.
Greetings, Mike! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide feedback. It is greatly appreciated!
Reviewed June 4, 2021
Have had zero issues after transferring. Service might even be better than with Verizon. Should have done this sooner. Definitely recommend this to anyone that looks where Verizon is donating $ too and have issues with it like I did.
Greetings, Darby! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed June 4, 2021
When Mobile service is very poor. Never goes to 4G, it's always goes to LTE. I don't have voice, it tells me voice mail has not been set up. This may be something I can fix, but I do not understand what I need to. Love the cost saving!
Hi, John! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service and the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding your voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed June 3, 2021
As soon as I have the time to switch to another carrier, I will. The only thing worse than your phone service is your “customer service”. On several occasions I’ve called in for customer service and it’s been on hold for more than an hour only to be told to wait longer and then disconnected.
Greetings, Joe! We regret to hear of your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 3, 2021
I have no idea on my order #. I find the service to be slow in making calls. My reception in areas I had no problem before is lower. The only issue that is better from my AT&T service is the price I am paying. So I guess I will have to decide if service costs more with AT&T is worth changing back. Sorry but Pure Talk is not giving me better service!
Greetings, Karen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 3, 2021
I was placed on hold, on and off for 3.5 hours, spoke to 6 different people, none could answer my question about replacing the phone (I've only had for 3 weeks) due to it having multiple issues that I've called about before. I was told that someone (higher up!) would call me the next morning, but I still have not heard from anyone. I gave a two star rating only for your few kind workers that truly tried to help.
Greetings, Beanita! We regret to hear that you are experiencing service issues. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 06/07/21
Greetings, Beanita! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 3, 2021
So far, so good, I wish I would get an email verification when I pay my bill, let's see how the coverage is when I go to the north woods of Minnesota. Been a few weeks, that will be the real test, no coverage problems when I had Verizon.
Hi, Paul! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. If you would like to opt-in for billing notifications, you may log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in click on the " Billing" tab, then select "E-bills" to modify your preference. Thank you for your feedback. It is greatly appreciated!
Reviewed June 3, 2021
Just changed from Verizon and have noticed much slower internet speeds and lower quality voice phone calls... Price is nice, but service is not as good as I hoped for. Voicemail notifications are not consistent, but access is fairly easy.
Greetings, Jonathan! We regret to hear that you are experiencing issues with internet connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Reviewed June 3, 2021
My payments are made to my charge card direct. Yet every other day the phone will not ring in or you can not dial out! The message said, "You must make a payment!" Time and time again this message will come up, then the phone will work for a day or two then the same thing will happen. This has been the worst system I have ever had! Message "Mobile app is not available."
Greetings, Floyd! We regret to hear that you are experiencing issues with making and receiving calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/09/2021Greetings, Floyd! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 2, 2021
It was a seamless transition from AT&T to Pure Talk and continues without any problems. I also pay a lot less. Who knew this could really happen in today’s times where everyone is looking to gouge you. A Democracy and competition create a positive environment for everyone. What a country!???
Hello, Gary! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 2, 2021
After many hrs on hold, because my text and wifi would not work. I was told that the phone you had sold me would not support a hot spot. I was told by tech support that Pure Talk Android phones don't work with hot spot and have problems with texting.
Greetings, Les! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 2, 2021
So far fairly pleased with the service. I have had a few issues with reception and speed of texts. I also don’t like how we have to check our voice messages. It’s another password that I have to remember.
Hello, Arsenia! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your devices so that you may now view your voice messages. Please restart your devices and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed June 2, 2021
I have continually tried to get thru to customer service to get a password to access my voicemail. I wait on hold for long lengths of time. Very frustrated at this point! It is very important that I get this resolved!!
Greetings, Connie! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department has reset your voicemail password. Press and hold 1 or dial your mobile phone number to access your voicemail and set a new password. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 2, 2021
Last week I had spoken with someone from tech support about the voice mail for ** not working. After spending a lot of time on the issue, the tech support person told me I needed to talk to someone from Verizon, the company who had our services before. Since I have been with Pure Talk for over two months Verizon said it wasn't their problem. Who can solve this problem for us?
Greetings, Clarence! We regret to hear that you are experiencing issues with your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 2, 2021
Galaxy Updates cause deletion of SIM upon completion & requires reloading. Please fix ASAP. First took forever over landline. Second did it over FB messenger. Both times caused loss of PT connection. Thanks for instruction through FaceBook! Is this a bad SIM?
Greetings, Jeff! We regret to hear that you are experiencing issues with internet connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/07/2021
Greetings, Jeff! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 2, 2021
There are times when I don't ever receive texts from people, or they come a few days late. I've always missed some calls that people say never went thru. I expected better service when it comes to something as simple as sending/receiving texts and calls.
Greetings, Jonathan! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/08/2021
Resolved:Greetings, Jonathan! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed June 2, 2021
Overall, better coverage, so that is the main thing. I don’t like the voicemail. I get no notification of voicemail. I miss visual voicemail. Even though I now get 6 gig of data vs 4 gig previously, data seems slower and runs out faster. Scam calls used to be identified, but not anymore. I miss that.
Hi there, Brian! We are pleased to hear about the experience you have had with Pure Talk thus far. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed June 2, 2021
My wife and I switched from Tmobile to PureTalk. We now have service in some places where we had no service with Tmobile, and we are saving about $90 per month on our bill. We have been very pleased! If you'd like to keep good service while saving on your monthly bill, we recommend PureTalk. It's easy to port your number over as well.
Greetings, David! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 90 dollars on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed June 2, 2021
You have slowed me down to a point I can’t even look at a ** weather map. You suck. Don’t deserve my business, seeking alternatives. Disappointing is the best I can muster, fix it or I’m gone. Your service is useless. Nothing works but the phone losers.
Greetings, Randall! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. If you would like to upgrade your data plan, you may log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the "Plan" tab and select change plan. This will provide you with the option to upgrade today or the next bill cycle. Please accept our apologies for any inconvenience this has caused. Providing optimal customer service is our top priority and we will be looking further into this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Pure Talk it was absolutely the worst decision I’ve ever made about the telephone. It’s 3G. It’s super slow, it drops my calls, I can barely hear anyone. Moreover when I call to try to get any kind of support or speak to anyone I have to wait 20 minutes before I can speak to anyone. I am constantly on hold.
Greetings, Denise! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
I am getting weaker coverage than I had with T-Mobile. I live in Orange County, California. My HOME is in Anaheim and work in Newport Beach. Coverage in N.B. is hit and miss. I maybe get 3 bars at home.
Greetings, William! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
I need my iPad for work. Under my old service it had cell service so I could use it. Now, the same iPad can’t get cell service through puretalk. Pure Talk tried to get my iPad to connect but couldn’t do for me. Told sorry, nothing we can do. I called ATT, the help number on the site and they just referred me back to PureTalk.
Greetings, David! At this time, we cannot guarantee all tablets or iPads will function with our service. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Switched from US Cellular to Google Fi. Google Fi was way too expensive for their data plan. Switched to Pure Talk and my bill is cut in half. We are retired so having this plan is working for us so far. We are not experiencing as many dropped calls either.
Hello, Audrey! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 1, 2021
Not happy, it takes 40 min to get someone on the phone and then they hang up on you. It takes too long to get to a customer service rep. Many times called to talk to someone about international calling, was all set up and had the $10 fee set up. Then it didn't work for my daughter. Called back twice, both times they said there is no international calling, but that is what the salesman and another customer service rep said. Every time I call I get a different response. You need to get together more and decide what is what...
Greetings, Sandy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We do offer International Calling within the US. To make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
You keep telling me on day one when my bill is due that the payment cannot be processed, I turned off auto bill. Is it your policies that you shut down service if I am ONE DAY LATE. I pay my bills no longer than 5 days past.
Greetings, Dennis! We regret to hear about the experience you had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Can’t seem to get service at Bullfrog Marina Utah. Had service when I had AT&T. If there is something I can do please email me with answers to my problem. Am always having to turn off my phone and turn it back on to get service so what’s the deal there?
Greetings, Kelly! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
As a member of AMAC and seeing their reference to Pure Talk, I called. I would get the Basic Plan for EXACTLY $10.88 month. THREE people at PT told me that is what I would be paying. I even bought a phone from PT. When the first billing came up, I went to pay, and some kind of ** $5.00 charge was assessed. I talked to several PT people. Tried going to Billing over and over, it never changed. Sent several Emails, nothing. So I GOT OUT of your stinking Pure Talk. You are a bunch of Crooks and LIARS.
Greetings, WS! Submitting a manual payment outside of Autopay will incur a $5.00 transaction fee. To avoid this fee, customers have the option to enroll in AutoPay through their online account portal. Please accept our apologies if this has caused any inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Coverage was terrible, not as promised. Even after multiple calls. Customer support getting a new SIM when I lost my phone was nothing short of horrendous. Paid for overnight shipping and got the product after 9 phone calls the following Friday. Multiple representatives hung up on me. Trying to leave this awful company was awful. You held my phone number and wouldn’t let me port to new carrier until I called multiple times and harassed you. Terrible, awful, horrendous. I will do whatever I can to make sure no one uses your service.
Greetings, Bradley! We regret to hear of your experience with Pure Talk. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. For customers to transfer their mobile phone number to their new carrier, the port request must match their account information. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Awesome service so far and extremely inexpensive. Thank you Mark Levin who constantly advertises Pure Talk. No more constant phone freeze up or internet not available like Verizon Everyday and nice to have customer service people here in the USA instead of some other country. Thank you.
Hello, Gene! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 1, 2021
I signed up on March 28th for two lines and chose auto pay. A month into my service I got a message that I didn't have enough data to make calls and needed to make a payment. I was told it was a system problem. The same thing happened again last week. I wasn't aware that I couldn't use my phone and all my callers were getting a message that I couldn't be reached. I called Pure Talk and waited 15 mins for help only to be disconnected. I called back, waited about 10 minutes for help, and was then routed to a survey with NO help. I called back a third time and finally got assistance and was told these things just happen. I was with Metro PCS for almost 8 years. THIS NEVER HAPPENED with them. I am on auto pay. I want to know why twice in my first two months of service I have lost connectivity. Calling your customer service line is always a long wait and it takes forever to get assistance. This is not acceptable.
Greetings, Alisa! We regret to hear that you are experiencing issues with your service. Our Technical Support department has resolved this issue so this issue will not occur again. Please accept our apologies for the inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
I have experienced several instances of missing text messages in both group chats and personal messages. I see them on my iPad and computer but not my phone. We also have a very weak signal in our neighborhood and local town.
Greetings, Melissa! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
We left AT&T for your product. Two months into your product, we discovered that you ONLY have service in the USA. We travel abroad a lot. IT WOULD BE NICE IF YOU DISCLOSED UP FRONT, VERY OBVIOUSLY, THAT YOU ONLY HAVE SERVICE IN THE USA. It would have saved me a lot of headaches trying to get my AT&T service back before I left for my vacation. As it ended up, I didn't have phone service my whole vacation because when your Representative canceled the service on my phone, they didn't complete the cancellation process and part of your software was still on my phone disabling my data service. It took my three trips to the AT&T service department to discover what the problem was. So, moral of the story is: Please disclose up front as a major item that you only service the USA.
Greetings, Debra! We regret to hear about your experience with Pure Talk. At this time, we do not provide coverage outside of the US. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
Starting with Puretalk was rough to start initially, I think there was an input error when I first joined. I had to call support a couple of times to correct problem. My last encounter with support was pleasant and very helpful. Now I have no problems or issues. Overall I am now having a good experience with PureTalk.
Hi, Desiree! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 1, 2021
Hi, my reception has been terrible, when I call out often it will sit there and never ring, I hang up and try again, then they can't hear me. I have had numerous dropped calls. Only works when I have wifi. I went through a complete set up on last Thursday night with a technician but it has not improved. I had been with US Cellular prior and never had this issue with them. Please advise.
Greetings, Jennifer! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 1, 2021
The customer service is terrible and hung up on me multiple times. They also couldn't figure out how to get the mobile hotspot to be enabled for my device on my galaxy a50 android. The service works decent but the hotspot is not working is likely a deal breaker.
Greetings, Richard! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 31, 2021
I changed from T-Mobile due to poor reception and high cost. Pure-Talk is less expensive but I haven’t experienced much improvement in reception. My wife is still using T- Mobile and evaluating my experience with Pure-Talk before switching. At this time I don’t know if is worth changing.
Greetings, James! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 31, 2021
Overall, I’m happy with my new PureTalk phone and service. Port over to néw service was easy. Rates are unbeatable. Call quality is good. My only complaint is that sometimes I’m unable to access emails until I get home (where I have wireless access) and randomly (like this morning) internet service is unavailable.
Greetings, Benjamin! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 06/07/21
Greetings, Benjamin! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 31, 2021
I was hesitant at first to dump the biggest carrier, with easily the best reception in the nation. I’ve been fairly satisfied so far with Pure Talk. There’s some spots I can’t get service where I used to, but there’s also new spots that weren’t covered with Verizon. I could definitely do without a text message every time I make a call telling me how many minutes I have left. If It’s unlimited, skip the text message please!
Hi there, Joel! We are pleased to hear that you are enjoying your Pure Talk service! Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding the message code alerts, our Technical Support department has removed the feature from your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed May 31, 2021
Very happy with the ease of use and the cost. I can’t tell the difference since switching from ATT. The sims card was easy to install. I have a good connection at all times with plenty of bars. I happy I switched.
Greetings, Judy! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 31, 2021
When trying to get a hold of technical support or regular operator response time takes way too long besides that you have no offices anywhere to help fix the phone your data I kept going out on me and drop phone calls. I moved to Verizon. I have unlimited data, phone call, text message and video for only $65. No contract.
Greetings, Leon! We regret to hear that you are experiencing issues with internet connectivity. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset
Reviewed May 31, 2021
When I first signed up, I saw no issues, no changes. But recently have noticed that I have a hard time connecting to websites even when I have 4-5 bars. This could only be that Pure Talk is slowing my internet connection.
Greetings, Kevin! We regret to hear that you are experiencing issues with internet connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021Greetings, Kevin! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 31, 2021
Your voice mail is terrible. I rate it a “D” at best. Here’s why. I am a businessman. I need to quickly know who called and when, at a glance. That’s impossible to do with your system. Your system forces me to serially listen to every recorded message. That takes a lot of time. I’d like to see at a glance who called and when. I can do that either. I’d like to visually, delete calls I don’t want to return calls to. I can’t do that either. Lastly, I have to enter a password each time? Personally, I detest this option. Now I’m pleased with the rest of your service. Your customer service provides good support. The cost of your service is great. No dropped calls (so far). Text and email all operate as before. So in conclusion I’m pleased with your service, but unfortunately, the voice mail provision drops my rating to four stars. I will recommend your service to others. BTW do you have any provisions for call forwarding?
Greetings, Frank! We regret to hear that you are experiencing issues with accessing your voicemail. Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. We will be sending you a private message to further assist with call forwarding. Overall, we are delighted to hear that you are enjoying our service. Thank you for your feedback. Happy Savings!
Reviewed May 31, 2021
I'm trying to switch everyone I know to Pure Talk, great service without the big price. I love what this company stands for, and everyone should switch! We have great service even though we live in a rural area in Utah. I am very glad I switched!
Greetings, Jessica! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 31, 2021
I am a retiree from AT&T and my retiree discount could not beat your prices! The only difference I have noticed since I made the switch is that now instead of seeing AT&T's name on my phone, I see Puretalk!
Greetings, Janice! We are delighted to hear about your experience with Pure Talk thus far and that you are taking advantage of our military discount. Be sure to let the friends and family you refer to Pure Talk know that we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated.
Reviewed May 31, 2021
I had needed help with a question about my account and let me tell you the girl that helped me was outstanding. Ayanna ** was her name . She is wonderful! I could not have asked for better assistance! I wish all Pure Talk people were like her!
Greetings, Diane! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed May 31, 2021
On certain apps, it will take a real long time to open, like the weather channel app. Or the gold bullion app. It’s quite disturbing considering when I had my previous service provider these apps would open in less than 5 seconds, but I guess you take the good with the bad, saving lots of money with Pure Talk, so it’s an adjustment not to have an app open as quick as it use to.
Reviewed May 31, 2021
With much anticipation, my husband and I switched from AT&T to PureTalk. After all, we had heard the ads right from Rush's mouth touting your service, as well as FOX News. The changeover was pretty simple, though more details in the mailed package would have been nice and I wouldn't have had to call for additional steps, but you answered the phone right away with no wait time so you made points there. We have had PureTalk for a couple of months now and typically have only 1-2 bars when in our home. When traveling from MO to FL and back a couple of weeks ago, it really did not change. Our daughter lives in the Boston area and we FaceTalk with the granddaughters every evening. Time and time again, I will receive a text message from her saying she called.
The phone has never rung (my iWatch has never buzzed) and there typically is no notification that she has called. I called last week to try to remedy this, and after going through the gyrations, it was suggested to call AT&T to make sure my phones were unlocked (time spent between the two companies estimated 90-120 minutes). While they sounded like they could care less, they told me that without an account, they couldn't do anything, but be assured they were unlocked. I have taken the SIM card out and reinserted it as suggested. And 3 bars come up...for about 2 minutes...and then return to 1-2. At 1-2 bars, there are times when the spoken word cannot be heard. While your customer service people are as kind and well informed and rate a 5 star, the service itself does not.
Reviewed May 31, 2021
I drop calls all the time and do not get texts at times. Worst phone service ever. Plan to cancel soon. I have called the company several times to get it fixed but no luck. I even ordered a phone from the company but wasn’t getting any texts at all.
Greetings, Kimberly! We regret to hear that you are experiencing issues with receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021
Greetings, Kimberly! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 31, 2021
We like saving money but Sometimes calls fade in and out. Most of the time FaceTime is a problem. The signal is weak at home. If things don’t improve we may need to switch back to our previous provider, AT&T.
Greetings, Kim! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
I’ve never heard of such time wasting bad direction in a company in my or anyone’s life. I would seriously fire you all, and intend on doing soon as I get more time to waste & switch providers!!! Hope this helps.
Greetings, Randy! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
Since switching to Pure Talk I have been inundated with marketing and scam texts galore and never had this problem before; I am considering leaving for greener pastures. I have reported the scammers to the Oklahoma Attorney General's office; I also continually get ads from Sonic Drive-Ins and their "Unsubscribe" links and the phone number do not work to get them to stop.
Hi there, Jerome! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding spam text, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> enable Caller ID and Spam. You can also report messages as Junk or Delete. There are several third-party apps to help you against spammers. Two popular apps, Nomorobo and RoboKiller are both available for iOS and Android. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
I usually FaceTime my mother when I go to church so she can feel that she is with us. Today I couldn’t message her from 20 miles away and FaceTime froze. I hope this doesn’t continue to happen. I never had this problem with any other service in the past.
Greetings, Debra! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021Greetings, Deborah! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 30, 2021
The big thing with Pure Talk is Peace of Mind. The price and no playing with people. Simple and No Worries.... I've used other companies. None compares or even comes close to Pure Talk. Pure Talk is a simple complete system set up for anyone that wants the best in phone service without the games. Regards, Frank **.
Hi, Frank! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Your feedback is greatly appreciated!
Reviewed May 30, 2021
If I were to rate my experience alone, this would be five stars. However, my husband's phone doesn't ring and he misses calls, while texts show up hours and even days later. His phone came with us from ** and I keep thinking there may be a setting that got missed during the conversion to Pure Talk. My issue is that customer service is almost non-existent and while part of the issue may also lie with the Apple phone, part of it is definitely the phone service. I am also concerned about what kind of cell service we will encounter in West Michigan when we travel there next month. Service with ** was spotty at best, and non-existent a good deal of the time. I hope this MVNO has better service, but with limited customer service again I hope I won't be disappointed!
Greetings, Linda! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated:06/07/2021Greetings, Linda! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 30, 2021
I generated a help ticket a while back and received some instructions that did not solve the problem. Here is one of the ticket subject lines... [Helpdesk #**] Ticket Update: Pure TalkUSA Contact Form - LOWELL ** - Acct #: **. Group messages are split into singles and I have to download groups and images... I'm starting to think about switching to another carrier... Also, I'd like to recommend that your voicemail system automatically transcribes the voicemail message to text and sends it to me...
Greetings, Lowell! We regret to hear that you are experiencing issues with accessing picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail notification issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 30, 2021
Service is less than desirable. Calls drop often, have already moved my wife's phone back to where she came from, and will move mine as soon as we can pay off my phone. I use my phone for work to receive messages on my loads and having trouble receiving calls and messages.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 30, 2021
You marketed yourself as an alternative to the big cell companies and after I started trying to use the phone I purchased from Pure Talk I found all you are is a reseller for ATT. I was attempting to stop doing business with ATT. I had to call twice to get the phone to work because it was not provisioned correctly for 2 of its systems. I still will not do group text as it should. Phone is very cumbersome to use.
Greetings, Jim! We utilize AT&T cellular towers for our service, which provide coverage on the nation's largest GSM network. We regret to hear that you experienced issues with setting up service. Please accept our apologies for any inconvenience this caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I’m in a rural area so my service is pretty good. I’ve had minor text delays in Evansville and Bloomington. Sometimes the phone is slow to connect to the WiFi when I return home. And when we first set up the router, the phone didn’t recognize it but after resetting the phone several times it now connects easily.
Hello, Catherine! We are pleased to hear that you are enjoying your Pure Talk service. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I wish I knew her name, but a few days after I switched to PureTalk, I didn't have data service. Your CS person was extremely helpful, courteous, patient, and she spoke perfect Midwest English. She talked me through the settings on my phone to make data work. It was an enjoyable experience with complete satisfaction with the outcome.
Hi, Roger! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 29, 2021
I am disappointed with your excessive charges for calls made outside the country, and the fact that I need to request the availability of such calls on a monthly basis, and pay the excessive charge each month.
Greetings, Ann! We regret to hear about your experience with Pure Talk thus far. At this time, we do not offer plans that include international calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. If you have any further questions or concerns regarding international calling, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
Once you fixed the mistakes during sign up and made them right everything is fine. I've had no interactions with you or interruptions in service. My 4 stars are based on the customer service I did get from the manager who made things right. She gets 5 stars, but the front line reps were bored and their failure to fully explain the process of switching to you a painful, several hour ordeal between me and my previous carrier. They would get a 3 (and this is being generous). I do hope things go better.
Hi, Ron! We regret to hear that you experienced issues with setting up service. Please accept our apologies for any inconvenience this caused. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
Instructions for setting up one's phone was not explained at all. Took several times with your tech people to get phone to work. You sent sim card but took a lot more to get phone to work. Was almost ready to cancel service.
Greetings, Judith! We regret to hear that you experienced issues with setting up service. Due to the varying operating systems and device models, we are unable to include specific set up instructions with the SIM Starter Kit. Please accept our apologies for this inconvenience. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
I have told multiple staff and service providers at Puretalk, they said it's fixed! But after we hang-up, still same problem! I only answer if caller leaves message, of who they are.??? Lack of no voice mail HAS CAUSED ME PROBLEMS!! Otherwise?
Greetings, Woodrow! We regret to hear that you are experiencing issues with your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 06/07/21
Greetings, Woodrow! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 29, 2021
I love that I have switched to Puretalk! I would love for voicemail to improve to visual voicemail like ATT provides. I abhor ATT for many reasons but I did love that feature now that I don’t have it with Puretalk.
Hello, Erin! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 29, 2021
I purchased Pure Talk for my business phone. I was able to use a Samsung phone I already owned. The set-up process was easy. Pure Talk is so affordable and I have a plan that gives me the amount of data I need.
Hello, Ramona! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed May 29, 2021
Maybe a bit slower sending text messages... But all in all very pleased ... I am saving 600 dollars a year ... And I am a conservative American veteran patriot that wants my money going to like and kind ... You vote with your money. 61 and lost my filter...I love virtue. God bless all good honest people. Memento Mori ...Aloha
Greetings, Sherill! We are very sorry to hear that you are experiencing issues with sending and receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Otherwise, we are delighted to hear you are saving over 600 dollars a month by making the switch to our service. Happy Savings! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Updated:06/04/2021
Greetings, Sherrill! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 29, 2021
Great price, great customer service!! I love my new Galaxy phone. And 1/3 the price of Verizon for the SAME PLAN!!! The cameras are very good, the screen is larger than my last phone. Got hardened case and screen protector at Walmart cheap! Have dropped my phone and it had NO damage with case.
Greetings, Patricia! We are pleased to hear about your experience with Pure Talk thus far and that you are saving 1/3 on your monthly service bill by making the switch. Thank you for being a Pure Talk Customer! We truly appreciate your business. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 29, 2021
My wife and I are continuing to have problems with connectivity while not in Omaha NE. Messages don’t come across without shutting off the phone and turning it back on. We both are not able to send messages also. I have called in a few times for help but nothing we have tried seems to help for more than a day or two while out of town and sometimes even in town.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 29, 2021
In queue for 4 minutes. Talked to first rep then on hold for 10 minutes then back to queue another 4 minutes and talked to second rep. Total 23 minutes on phone. ??? Problem: I am get spam texts and hoped PT could solve.... Still not sure. Overall service is good and price even better. Take my first trip out of state next week. Hoping I have service.
Hi there, Rusty! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. Regarding spam text, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> Messages> Turn on Filter Unknown Senders. You can also report messages as Junk or Delete. Overall, we are delighted to hear you are enjoying our service. Happy Savings! Thank you for your feedback. It is greatly appreciated
Reviewed May 28, 2021
PureTalk is a great service provider! I've been an AT&T subscriber for years. I took a chance and switched to PureTalk and I'm pleasantly surprised to find out they are as good as AT&T for half the cost. I'm sticking with PureTalk!
Hi, Karen! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 28, 2021
We are thoroughly disgusted with Pure Talk’s support and service! We have a two line plan for unlimited voice, text, and messaging plus 2 GB of data for each phone which we obtained through AMAC. On May 26, 2021, around 4 p.m., my phone was blocked from both receiving and making calls. Folks calling me got a message saying my number was not receiving calls at this time. When I tried to call out, I got a message that indicated I had used all my time. I called Pure Talk support and was told I had used all my data.
Two days prior, I had only used 674 MB and should have had approximately 1.4 GB of data remaining. I told the agent that there was no way I could have used 1.4 GB in two days. It's impossible, especially when I'm on Wi-Fi almost all the time. I used to be on AT&T and never came close to using all my data. I had rollover data every single month. The lady I spoke with kept saying over and over again, "Well you used it." She never offered to see what might have happened. She just kept insisting I had used it. When I asked to speak to a supervisor. She supposedly put in a request for one, but I have yet to hear from any supervisor.
On May 27, 2021, I called again and got a different representative. After I prodded her to find out what happened to my data, she did some actual research and found out that their computer wiped my data! She couldn't tell my why. She said sometimes the computer just does that, and they can't control it! Unbelievably, she actually admitted that! She topped it off by saying that customer support is there every night until 11 pm, and if it happens again, I should call! Are you kidding me? At least she did put the data back to 1.4 GB which was good for the rest of that day, but my billing period started over again on May 28.
With an apparent renegade computer this company has serious problems! When I need my phone, I can't have it blocked from working because the computer "occasionally" wipes my data. In addition, I was on hold for almost 10 minutes each time I called customer support. You may have great rates, but buyers beware! You could lose your phone service in an instant with no warning! I can’t believe the ridiculous explanation, especially with my being a new customer! I’ve told everyone I know to steer clear of Pure Talk!
Greetings, John! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any misunderstanding as there was a system issue on our end. Our Technical Support department has reset your device so you are now able to make and receive calls. Please restart to test. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
I asked for some flexibility with autopay. I don’t get paid on the first. I asked to be debited on the 6th. I was told no we can’t do that. AT&T always fixed this for me. Beginning to wonder if I made a mistake switching. Pure Talk, where’s your customer service.
Greetings Tommy, we are unable to make any changes to the billing date at this time. Again we sincerely apologize for this inconvenience this may have caused you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
My wife and I have been Pure Talk customers for several months now and other than some difficultly, in the beginning, with our voice mail and some calls that are dropped occasionally, when we are using our phones at home, we are satisfied.
Greetings Todd! We are pleased to hear that you are enjoying your Pure Talk service. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 28, 2021
Started out a bit rough, but at 86 yrs. I'm not as sharp. So far it works very well. I haven't added all the bells and whistles, but will when a friend has time to help me. Not the most dependable, but it could easily be this nut behind the keyboard.
Hi, Ruth! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed May 28, 2021
I have had many calls that never came through and don't even show up as missed calls. One was from my uncle to let me know my Aunt passed away... Another one was a repairman who was coming. His call didn't come through.
Greetings, Cosha! We regret to hear that you are experiencing issues with making and receiving phone calls It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail notification issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Updated:06/03/2021Greetings, Cosha! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 28, 2021
When I was with AT&T, I went over my data allotment and I wasn't even aware since they rarely lowered my bandwidth. Puretalk, however, lowers my bandwidth the very second I exceed my allocation. I am quite unhappy with the inflexibility. Also, PureTalk is overcharging me for sales tax because they charge me based on my billing zip code and not my service address. I find this unacceptable and will probably go back to AT&T.
Greetings, Steve! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
Your customers service sucks. It takes over 30 min of hold time to get someone on the phone. Your phone service sucks. No 5g and the internet doesn't work half the time. Your company is a bunch of liars.
Greetings, Bear! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
The coverage was as promised. The price is very good and is saving us over $100 per month. However, we are not too impressed with the voice mail operations. Our previous carrier showed us who the messages were from and the date and time. All in all very satisfied.
Greetings, Michael! At this time we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
When I called Pure Talk I received excellent service getting my questions answered. I was porting my number and completed all the paperwork online. I bought a new iPhone at a great price too. I am very pleased and would recommend them. The monthly cost is less than half of what I used to pay.
Hello, Lee! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let the friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed May 28, 2021
Updated on 05/28/2021: So after I posted a few reviews of my experience with Pure Talk, I received a response with a request for me to contact them but no way to contact. Then later I received a phone call and when I answered they hung up. This happened three times in a row. Come on Pure talk… Can you try just a bit harder if you want to keep our service?
Original: The absolute worst customer service ever. We ported over 3 lines, 2 work fine but the third has had problems with data for 6 weeks solid. We have called 3 dozen times, been on hold for countless hours, 3-4 hours at a time, and nothing is resolved. The agent doesn’t show record of former calls even though we have exact names and dates and times. “We have no record of that agent, the next time you should get the last name.” When we asked for *her* last name she won’t give it. Ordered and reordered a new SIM card, it never arrived. Reordered, now we have to PAY for a new SIM card and shipping for no reason. They won’t compensate or credit for the lack of data since we joined 6 weeks ago, won’t refer us to a manager and often times transfer and disconnect. There is no way to resolve with no upper management to intervene. Pitiful.
Greetings Samantha! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Regarding your data issue, listed below will be the instructions if you would like to reset them yourself. Otherwise, we are happy to hear you are enjoying our service thus far. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:06/02/2021
Greetings, Samantha! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 28, 2021
For the most part it’s ok but it acts like it locks up because stuff will not download, so I have to restart it and then it works fine. Sometimes I may have to restart the phone a few times a day if I am searching for something.
Greetings, Michael! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 28, 2021
I just switched my phone service to PureTalk to save some money. I heard the service was just as good as my overpriced carrier. It is! The switch was easy and my service has not changed in the least. The only difference is all the money I'm saving each month! Love it! Wish I would've made the switch sooner!!
Hello, Jody! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 27, 2021
I am a new customer to PureTalk USA and am generally happy with the service and I like it is recommended by AMAC as well. However, my Android phone supports mobile hotspot but PureTalk is not able to utilize the hotspot feature on my phone. We travel a lot and absolutely need this hotspot capability for secure access while away. If this is not able to be resolved we will be forced to go to another MVNO provider. We want to stay with PureTalk, but this does need to be resolved. Thank you very much, Greg.
Hi there, Greg! We are pleased to hear about the experience you have had with Pure Talk thus far. Regarding your hotspot issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Please note, we offer Hotspot for iPhone 6s and above but it is not guaranteed to work on all androids. As some software versions are not supported on our network. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 27, 2021
I had to call Monday afternoon,, was transferred 3 times between CSR and tech. Called back Wednesday for 1 more try before leaving Pure Talk,, Reneka didn't know but she helped,, First call no transfer, Why the rep Monday couldn't help don't know why but being transferred several times is ridiculous,, thank you.
Hi there, Teresa! We are regret to hear about the experience you have had with Pure Talk thus far. Our Technical Support Department is always eager to assist you with any questions or concerns that you may have. We are pleased to hear they helped resolve your issue. Thank you for your feedback. It is greatly appreciated
Reviewed May 27, 2021
Very satisfied with Pure Talk USA. Three brand-new phones, a new line of service and I’m still paying less than what I was paying with V*****n W******s. I was worried about the reception with Pure Talk since they utilize “the other big name company’s” towers, but my reception is even better. I would absolutely recommend Pure Talk USA to anyone. PS - I learned about Pure Talk USA while listening to the Ben Shapiro Show podcast.
Greetings, Aaron! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch to our service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
My husband and I are very satisfied with this service plan, the customer service and the price! Good job and thank you for offering such a great service! We have already recommended Pure Talk to a lot of family and friends.
Greetings, Jean! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
I still can not send pictures from my phone and will have to call for help. I am sure they will have to change my profile or something. My other line did the same thing but it's working. I just haven't had the time to call. The weekends you stay on hold for a long time waiting for an operator to get to you.
Greetings, Stephanie! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 06/02/21Greetings, Stephanie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 27, 2021
My phone works fine when connected to wi-fi at home or elsewhere, but when there's no wi-fi I get NOTHING except the ability to call someone. Very disappointed. I need to call you about it, but looks like the wait time for calls is longer than I can spare. Please advise how I need to change settings to use my data!
Greetings, Lisa! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 05/31/21
Greetings, Lisa! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 27, 2021
Even before hitting the max data on our phones ending ** and **, connections to the internet were spotty and slow. Any idea why? Also, AFTER the 4GB was reached, the speed and connections have been abysmal! We have 5 phones on our plan and the other 3 are nowhere near being maxed out. Is there a way to share the extra data from those phone plans to the ones that have used up their individual allotment? We had that with AT&T and it seemed to help a lot.
Greetings, Brian! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. At this time, we do not offer data sharing between lines. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 27, 2021
First off I want to say that the price is excellent and I love that the service team are located in the USA - easy to understand, easy to get ahold of, and employs Americans. Keep up the good work!
1. My husband trucks and had no service in Nebraska - called the Pure Talk gal & she helped us update the phone - haven't been back to Nebraska yet to see if it helped.
2. There is a long delay in sending and receiving text messages.
3. Do not like the voicemail setup. Wish I did not have to call voicemail to retrieve and also wish I had the option of viewing the message. Voicemail retrieval is inconvenient.
SO overall I would say that the phone is great if I just use it at home. But because we travel and have had the above issues, I rated my experience a 3 star.
Greetings, Joanne! We regret to hear that you experience occasional service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your devices so that you may now receive voicemail notifications. Please restart your devices and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 27, 2021
Easy to switch, costs much less than AT&T, service is just as good. Some phones require you to make some adjustments to get mobile data to work properly, but they are simple changes. After that you won't notice any difference in the service.
Hello, Curtis! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 27, 2021
I want to love Pure Talk, but I have a few issues that I haven't been able to resolve by calling customer support.
2. When someone sends a text to both of us, he gets it, but I don't.
3. When I send him a text, it rarely goes through, even if we're both in the same area.
4. I never know when I have missed a call or have a voicemail.
5. Sometimes the maps don't work while you are in route to a location.
The call quality is really good and we really like the cost savings compared to our previous service. We are about to add a 3rd line to our family, so I'd like to resolve these concerns.
Greetings, Celesta! We regret to hear that you are experiencing issues with data connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Otherwise, we are delighted to hear you are enjoying our service. Happy Savings! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
iPhone Data ResetReset your Network Settings. Tap Settings > General > Reset > Reset Network Settings.
Reviewed May 27, 2021
I was impressed with the professionalism of the sales team but not so much with those I spoke with after the sale. Some were ok; some seem preoccupied (working from home?). I didn't like that I wasn't made aware until after the fact that Pure Talk hadn't yet been able to resolve the issue of not being able to make hotspot work for Android/Samsung phones - hope they can resolve that - I use it. Apart from that I haven't yet experienced any deal-breaker issues and am happy with paying about 1/3rd of what I did with AT&T to the extent that I've referred you to others who have expressed concerns about AT&T's comparatively high rates. So far, so good.
Greetings, Mark! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 26, 2021
They keep sending me texts asking if I want to buy a new phone. There seems to be no way to opt out and it's incredibly annoying. I don't want a new phone, but when I eventually do get one I won't buy it from Pure Talk, that's for sure.
Greetings, Henry! We want to express our sincerest apologies for any recurrent automated text messages. This alert notifies customers of new devices and any upcoming changes. If your device is 3G and under you will receive them until the end of 2021. As of February 2022, we will no longer support 3G devices. At this time, customers will need to upgrade to a device that is 4G or higher, fully unlocked, and GSM Compatible. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 26, 2021
Coverage seems to be good but I have not traveled out of the area much since I switched over from Verizon. I do seem to get more instances and interruptions for "buffering" when listening to Pandora, NHL Live, or radio stations.
Greetings, Raymond! We regret to hear that you are experiencing issues with internet connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Otherwise, we are happy to hear you are enjoying our service thus far. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/08/2021Greetings, Raymond! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 26, 2021
In the three months we have been with PureTalk USA, we have had a great experience. The transition from ATT was seamless and we have noticed no difference in the quality nor have there been any dropped calls. We had to call customer service to help set up our text. The representative was so very helpful, patient and knowledgeable. In no time we were good to go and couldn't be more pleased. AND WE ARE SAVING A BOATLOAD OF MONEY - EVERY MONTH! Why did we wait so long? Thanks Rush for your recommendation and the truths you shared.
Hi, Michael! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. Happy savings!
Reviewed May 26, 2021
Thanks for being a company for the people of America. It's incredible to not have the feeling of being overcharged by Verizon every month for years. So far I've been beyond pleased, and I wish more businesses were run like this.
Hello, Curtis! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 26, 2021
Too many spam texts. All of the phone plans should be $5.00 Cheaper. Coverage is surprisingly good. Not great but good. The replacement phones are too expensive. Be better than the competition, not like them. Your company brags about saving and being cheaper than the big tech bros but you charge around $1000 for a replacement phone. The reason you attract customers is because people like your product and it's supposed to be cheaper. It completely contradicts everything.
Greetings, Christopher! At this time, we do not offer discounts for replacement devices. However, we do offer multiline discounts and referral credits that lower the cost of your monthly service bill. If you would like more information, our Customer Service department would be happy to assist you! Please accept our apologies for any inconvenience you have encountered. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
I have had nothing but problems from day one of your service. I will tell everyone I know and on every social media account to avoid Pure Talk like the plague. It takes minutes to open and simple picture of website if at all. Can't use any of my bank apps. Still unable to send or receive multimedia messages over texts. And for over a week I couldn't receive phone calls from anyone but other pure talk users. And 1 in 5 reps I speak to are rude or short with me. I've been on hold with cs for hours and hours total and have called dozens of times. Worst decision I've made in a while.
Greetings, Steven! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Regarding the data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/28/2021Greetings, Steven! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed May 25, 2021
The problem is not with calls at all. The problem is with the internet service when we are away from our home and wi-fi. If I am at a store 9 times out of 10 I cannot connect to the internet. It is beyond frustrating because I like to look up reviews or see if someone at a different location has a better price. I am just frustrated with this issue!! Also, wait times to talk with customer service!!!
Greetings Elena! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Regarding the data issues you are experiencing, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:05/27/2021Greetings, Elena! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed May 25, 2021
When trying to contact customer service it's nearly impossible and I've found that service does not do as well as Verizon but is still acceptable. Never got voice mail to work. Unable to get customer service without extended wait. Trying to fix billing was not a great experience either.
Hi there, Matthew! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
We understand your phones (iPhone) use AT&T cell towers. We live two blocks from one and had no problem with our connections when we were using our iPhones on our Cellular One plan (which also uses AT&T towers). Occasionally we get two bars of strength on our signal but most of the time we have only one when we are in our home. As a result, we frequently drop calls. We know some people who use AT&T as their carrier and have had weak signals, have been able to get a amplifying booster for their home which resolved their weak signal problems. I have been told that PureTalk does not have any signal amplifiers. Therefore, we are tolerating this as best as we can for the time being, but unless we can improve our service, we will not extend our contract when it expires.
Greetings, Wayland! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Overall the experience has been quite good. However, there does seem to be a delay in the text messages as far as when they're sent and received. Both my wife and I have had issues with this compared to previous companies. Additionally, the voicemail seems to be a bit outdated, but it is functional.
Greetings, Tadd! We regret to hear that you are experiencing issues with sending and receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed May 25, 2021
When I switched over nothing was about voicemail. So for two months my wife and I did not receive any voicemails. Finally I tried to send a voice mail to my wife and it did not go through to her phone. I called Apple who told me it was the carrier that caused the problem. I finally called Pure Talk and apparently the proper switches had not been thrown to implement voice mail. My wife lost all voice mails and I spent more than 3 hours working with Apple and Pure Talk Customer Support. You should have proved instructions.
Greetings, Charles! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding the voicemail feature. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Working with Pure Talk was quite easy. We moved from Verizon and are saving $116 a month. We still have all the services we need and have clear communication signals on our phones. A follow-up call to ensure that our android Message+ could receive images resulted in talking to a technical person and we added the necessary item to allow delivery for images.
Greetings, Steven! We are pleased to hear that you are enjoying your Pure Talk service thus far and that you are saving 116 dollars on your monthly bill by making the switch. We're happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
I am very happy with the customer service from Pure Talk not to mention the savings. Customer service was laughable with Family Mobile & after four years & countless hours of frustration I am glad I finally found an alternative. It was a battle to get our phones unlocked by Wal-Mart but we finally got it done.
Greetings, R! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed May 25, 2021
I was pleased with getting my same phone number and I have experienced no difference in my service but the number 5 star most important is it reduced my bill from an average of $229 a month for $59 a month excellent.
Hello, Kyle! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving 170 dollars on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 25, 2021
I am not happy with the service at all. The connection stop suddenly in the middle of nowhere. Also, the customer service is not the best. Waiting time is too long and the personnel is not knowledgeable and avoiding to attempt to help. Very dissatisfied.
Greetings, Halla! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Everything from the purchase to picking a phone and setup was easy and fast, Roaming the internet is fast. The only thing is voice calls, people can't hear me. I need to move to a window to get reception. Very frustrating.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed May 25, 2021
Pure Talk is good. Not great. One time I needed customer service help and could never reach the person for help. Coverage is adequate. Sometimes my texts don’t deliver to me. Pure talk needs to get to 5G to be competitive. Not unhappy enough to switch. But not thrilled overall.
Greetings, Melanie! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com