PureTalk Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
Filter by Rating
- (3,856)
- (1,211)
- (1,171)
- (1,205)
- (1,400)
Popular Mentions
- 4,971,908 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,971,908 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 30, 2022
I checked if my phone would work on Pure Talk. Yes was the answer. Now I'm told it doesn't. Customer Service is super hard to get to and takes a huge wait time to talk to them. One rep was quite rude. Other's not too bad. I WILL NOT recommend Pure Talk to anyone.
Greetings, Ron! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 30, 2022
The service coverage for this area is sub standard so many dropped call so much poor reception. To include when the 3g tower were taken off line I was assured the phone I had would not be affected. I was down for 3 days. No telling how much business I lost due to the outage. I was told it would be over a week to get a new phone. Due this I closed my account and went to another carrier and was able to utilize the same phone I could not use with your service.
Greetings, Eric! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 30, 2022
My husband and I upgraded to the unlimited plan mid month... everything has been wonderful so far!!! Easy and only some trouble with reading the hotspot data usage. I hope I’m this happy 5 years from now!! From ordering to installing sims cards to setting up voice mail... you all never missed a beat. I love saving the money and supporting my values with my dollar!!
Greetings, Amy! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 30, 2022
US-based customer service staff is a strong benefit in our current world. I was excited to reduce my monthly bill through your partnership with AMAC and very happy to get a 3-year AMAC membership extension to make the switch. The only bump in the road was from the AT&T network, which inexplicably forced me away from a perfectly good 4G phone due to "network incompatibilities."
Greetings, Barry! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 29, 2022
We have been well satisfied with Puretalk to this point and believe that we will be in the future. We signed up originally because of the cost and the talk to our daughter in Hawaii and it is as clear as crystal. Fact that conservatives like Clay and Buck endorse you.
Hello, Larry! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 29, 2022
The voicemail is so old school. Please update it to be like the other carriers. We were told the same great service for less cost. The voicemail is not good. I have enjoyed the signal strength, that is good. Please update the voicemail!
Greetings, Jeffrey! We do offer visual voicemail for iPhone models 6S and above. We cannot guarantee this feature will function for Android devices. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed March 29, 2022
Only problem I have since switching from AT&T is that there is a delay in our phones jingling an alert from front door Ring activity. Delay can be a minute or two after we enter or leave, when it used to be instant in real-time. Not sure why there is a delay. Any advice or suggestions to improve on this?
Greetings, Mario! We regret to hear that you are experiening network connectivity issues. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Below is a link to assist with troubleshooting your device. Overall, we are happy you are enjoying the service we provide. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit: www.puretalkusa.com/data
Reviewed March 29, 2022
Had improper setup since wrong software version and lost all high-speed internet and got zero of my hotspot data since signup. Cannot contact customer service as I sit on wait for over an hour multiple times. It looks like system is understaffed or overwhelmed.
Reviewed March 29, 2022
I am unable to call long distance and my phone has weird error messages that I have never had come up before. It says stuff like line one not available when I make a call. I am also having trouble setting up my voice mail. I have had to turn on wifi calling as well so that I drop less calls. At the moment I am not very happy with Pure Talk. I am willing to let them try and fix it but since I have been a customer I have had zero luck getting through to them on their service line.
Hi there, Tyrrell! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you encountered as were working diligently to rectify this issue. Regarding the voicemail issue, our Technical Support department has activated Visual Voicemail feature to your devices. Please power off and power back on and test to see if the feature. Concerning the calling issue, we have provided a troubleshooting link below. Thank you for taking the time to provide us with this feedback, it always helps us improve the PureTalk experience.
Please visit: www puretalkusa.com/data
Reviewed March 28, 2022
I waited over an hour for service!! The people who answer the phone are wonderful BUT NO ONE has solved the problem!! I am VERY disappointed and have loss confindence in PureTalk's ability to take care of their customers. I have called and logged 3 times for the same problem!
Hello, Marsella! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat.
Reviewed March 28, 2022
I couldn't be more happy after switching to Pure Talk. My cellular service is so much more reliable and I'm paying less per month. I can't recommend Pure Talk highly enough. Several of my friends have already switched their service to Pure Talk as well.
Greetings, Eric! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 28, 2022
We left Verizon to come to y'all and have paid less than half for more data and the same level of service that they brought to the table. We have been very happy with our choice and don't regret our decision. The one con is the lack of customer service on the weekend, but for a fraction of the price, I can accept that! I'm not even mad!
Hello, Deric! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback! It is greatly appreciated.
Original Review: March 28, 2022
This is my third day trying to activate a phone that I pre-paid. The call center is poorly trained and passes you on to other call centers that don't answer. So far I have spent $100 of my own money paying a technician from my end to activate phone. So much for saving $.
Greetings, Beverly! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for being transferred multiple times. Our goal is to provide a one-call resolution with minimal transfers. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 28, 2022
This is only my second month with Pure talk. It saved me $ for sure but the data seems to be a problem. I constantly have to keep an eye on it even though it's suppose to be unlimited... I evidently went over my unliimted limit? And couldn't used it for the last week of my first month. This month has been better. I had to turn on data saver which makes it slow.
Greetings, Cynthia! Our Unlimited Talk, Text & Data + 15GB Hotspot plan includes 60GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 27, 2022
My phone stopped receiving and placing calls with the shutdown. If you would simply send me the volte b upgrade my phone would work. I spent 8 hours total on hold and getting nowhere with your techs. You just want me to buy another phone. I have have a better offer elsewhere and my # will be ported soon. Goodbye.
Greetings, Dana! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 27, 2022
I try to use my GPS and it was searching the whole day. Every time I try to use it it would be searching. This was the second time in a month participant. I called the check line and was put on hold for 25 minutes so I hung up.
Greetings, John! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your GPS issue, please ensure your device is using the latest iOS version by going to Settings > General > Software update. Then you may reset your network settings by going to Settings > General > Reset > Reset Network Settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 27, 2022
The service is great except when you have to phone for help and you must wait over one hour for technical help. Otherwise, so far, I have had no problem with the phone...but then I am on the service for only 2 months....and had problem with AT&T switching over to 5G as well as having an "old" phone that no longer worked. More problems than I needed!
Greetings, Francyne! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 27, 2022
From time to time I am unable to make a call, but I get calls and texts. I have to shut my phone off and turn it back on a couple of times for it to allow me to make a call. This usually happens around payment time.
Greetings, Vickie! We regret to hear you are experiencing issues with placing calls. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed March 27, 2022
I'm sure that you will blow me away to the type of phone I chose; but the problem is that I cannot get the phone to accept my e-mail information. It keeps rejecting my password and code. I'm also disappointed in trying to do simple things like set an alarm. I'm immediately referred to some Sleep/Health application. Apparently, everything has to involve my giving up personal information. So sorry that I made the switch from Verizon and my old Android.
Greetings, Margaret! We regret to hear you are experiencing issues with adding your email and setting up your alarm on your device. To add your email account to your iPhone, you may go to Settings > Mail > Accounts > Add Account. If your email provider is not listed, you may select Other and enter your information manually. To set your alarm, go to the Clock app > Alarm tab > Add icon > set a time. If you require further assistance, you may contact Apple Support at 1-800-275-2273. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 27, 2022
I still cannot receive photo texts and no one seems to know why and sometimes I don't receive texts. Other family members under my plan have no issues. Otherwise being able to make calls seems to working great. We love the payment plan we are on.
Greetings, Sarah! We regret to hear you are experiencing issues with receiving multimedia messages. Listed below is a link to the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed March 27, 2022
Between setting up and maintenance. Trying to log into the website. I have not been very satisfied with the whole online process. I can not log in and it says most time something is going on with the system. Submission fail seems to be the only words the system knows.
Greetings, Bridgett! We regret to hear about your experience with PureTalk thus far. If you are experiencing issues with logging into your account portal, please click the "Forgot Password" option. After clicking this option, it will bring you to a screen asking you to insert your PureTalk phone number and the email address associated with your account. The system will then send you an authentication code to your phone number/email. If you did not receive this code, please contact our Customer Service department at 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 27, 2022
Service has been excellent, anyone I’ve talked with has been very helpful and I appreciate the US based customer service. Everyone I’ve had contact with answered any questions that came up without referring me to another person. No long hold times on the line.
Greetings, John! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 26, 2022
Setup was easy with customer rep’s help. Cost is less than I paid to AT&T, plus I’m not running out of data usage. I do wish one of your customer reps could help me cancel my Facebook accounts (yes, it seems I have two).
Greetings Harriet! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. If you wish to cancel an account, please contact our Customer Service for further assistance. Thank you for your feedback. It is greatly appreciated!
Reviewed March 26, 2022
Where do I begin?? From day 1, I have had a terrible experience. I wait over an hour each time to talk to a rep and then after a long time of explaining my problem, you disconnect or hang up on me. It took 3 weeks of no phone service AT ALL to even get service because of porting problems, then there were about 15 people wHo couldn't get my texts, long one hour+ wait time and another hang up. That day I decided enough is enough and now am switching to Spectrum where you are connected to the right place in less than 3 minutes.
Your service is totally unacceptable. I came on to Pure Talk because of the recommendations of Sean Hannity and the Clay and Buck show and because I wanted to support a veteran-owned business. I will write to each one telling of my awful experience with you. I will NEVER recommend you. I'LL DONATE TO TUNNEL TO TOWERS TO SUPPORT THE MILITARY INSTEAD!!!! My time is valuable but you could care less about that. I'm done with your craziness!!!! Spectrum gave me a price of $16 a month for more than you even gave me and I didn't have to go through 4 bogus sim cards either. The Internet was right: Your service is awful!!
Greeting Nolee! We regret to hear about the experience you have had with Pure Talk. Please accept our apologies if you received anything other than optimal customer service as this is our top priority. We hope you try us out again in the future. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed March 26, 2022
I've been with Pure Talk for about a year now, since 04/2021. All this time, I've been able to use their hot spot because I was told it was included and it was working great...until about 1-2 weeks ago. Now, hot spot won't connect. So, I called tech support and after a VERY long hold time, tech support told me all they had to do is reload my hot spot and it would take 24-48 hours. It's been about a week and it hasn't been fixed. So I called today and was told my plan does NOT include hot spot! I was like WHAT?.. Why was it working all this time then? they told me "I don't know, but your plan does not include hot spot". This got me VERY upset because when I purchased my plan for all 3 lines, I was told hot spot is included with all their plans.
This is a classic bait and switch..They sell you something then after a while they remove it the feature and tell you... "whoopsie, your plan does not include that..sorry". I am taking all my 3 lines elsewhere. A company needs to be clear and honest about its product from the start. I also referred my son to Pure Talk and he is also going elsewhere, so that's 4 lines leaving Pure Talk!
Hi there, Mac! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any miscommunication regarding our recent plan changes. Our goal is to always provide an optimal customer experience, including minimal wait times. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Reviewed March 26, 2022
Once I got connected with a customer Representative it went very smoothly and was able to reset his voice mail password in minutes. However I was on hold for 1 1/2 hours to reach a representative. Which I believe is very excessive, maybe a few minutes like 10 or 15 but 1 & 1/2 hours is way too long.
Greetings, Diane! We are delighted to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time, as we are diligently working to rectify this issue. Overall, we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed March 26, 2022
We are thrilled with this service. Reception is great...no longer having calls dropped. Price is great as well and these days, every bit saved is a great thing. The phones we bought were reasonably priced and work well. Would highly recommend Pure Talk.
Greetings, Michelle! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 26, 2022
Very frustrating experience getting my service activated. Purchased SIM cards Dec. 13. Ended up having to buy a new phone from PureTalk (not your fault), but was disappointed that I did not get "new customer" discount. Main dissatisfaction is the 2 hour + wait times each time I called trying to get help activating my service! Unacceptable! I would not recommend PureTalk to anyone at the present time. Patrick **
Greetings, Patrick! we regret to hear about your experience with Pure Talk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times.Thank you for your feedback as it has always helpsus to improve the Pure Talk experience.
Reviewed March 26, 2022
I am very happy with my switch to PureTalk. I get a better price for better service and reception! The PureTalk employees are pleasant and efficient to work with. I have reception in places where I was cut off before with a different provider.
Hello, Julie! We are thrilled to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 26, 2022
We signed up for PureTalk in January 2022, not knowing that we’d be affected by the 3G shutoff because all of our phone were 4G/LTE or 5G compatible. Imagine our surprise when our IPhone 6 all of a sudden stopped working even though it only accessed the towers on their LTE service. And now I have to constantly contact customer service because the “unlimited” SMS service keeps getting reset. Not a seamless transition as was promised, and now we “have” to upgrade a perfectly good phone, which will continue to work on TMobile or Verizon. You should at least give us a compatible phone (6S or the like) to compensate us for the hassle.
Greetings, David! We regret to hear of the issues you've experienced with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. In compliance with the mandated 3G shutdown, AT&T began shutting down their 3G network effective February 22nd, 2022. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. You'll need a VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. Regarding the texting issue, we are happy to submit an IT ticket to resolve it, and will be sending you a private message to gather additional information. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 26, 2022
I have called several times, 2 hours on hold each time. Still no data, can't download, and can't text a picture. Bought extra data and still haven't been able to use it. So close to going to T Mobile. Help
Greetings, Waco! We regret to hear of the issues you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Your device's network settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed March 25, 2022
Very happy with the fantastic service I’m receiving from PureTalk, phone and texting service is perfect and the best part is the price, plus they offer a Military discount to Veterans. I so glad I switched over to PureTalk from AT&T, I’m saving over $60.00 a month, I highly recommend PureTalk.
Hello, Michael! We are thrilled to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 25, 2022
We’ve been using Pure Talk for a few months now and overall we are pretty happy with the service. Some places service is pretty spotty but for the most part, it’s good. I definitely like that we were able to cut our wireless bill in half by switching to pure talk which is the biggest plus in my opinion.
Hello, Jessica! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 25, 2022
I love the price, I’m paying half what I paid Verizon, and get better reception. I also like that the owner isn’t a woke, politically correct idiot! I will definitely recommend Pure Talk to friends and associates, and in fact already have.
Hello, Mark! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 25, 2022
Although I get the reminder that with the G3 shutdown, wait time is going to be lengthy, you really don't believe it going to take forever. I have been trying to call every morning at time business hours begin for a week straight, and still been on hold for a minimum of 45 minutes. After finally getting through, I got customer service when I called tech support directly. So of course I was transferred to tech support which meant I would not be talking to anyone before I had to leave for work. I bought a new phone. But not from PureTalk. I did get suggestions from a customer service representative on what to look for when I shopped around. I have been getting some decent service since I have gotten a new phone.
My desperation for contacting tech support is because I cannot get multimedia text messaging. I am hoping it's just the settings. But would like to confirm with tech support. Or if my phone is the problem, I have time to return it and possibly get something else. I work the same hours as your customer service. So I am waking up hours before I have to trying to do my part to be on your schedule. On top of that, with me being so desperate, I have been making changes and making some things worse. I am up an hour before customer service will open and will try again. It will be Friday, 3/25/2022. I am off on weekends. But that means I have been trying to resolve this issue for every day this week. I received this offer to talk about my experience yesterday, 3/24 and decided to take the opportunity to express my frustration. I did have an awfully old phone. So it was time to update and thank you for that. I just hope my problem can be resolved this time around.
Greetings, William! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding the MMS issue, please follow the troubleshooting steps below. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit: https://www.puretalkusa.com/data
Reviewed March 24, 2022
The hold time is ridiculous. I have 20 plus hours invested in trying to fix the problem. Only to not have the problem resolved again and again! After 20 plus hours on hold the issue was resolved. I was told I would be credited back for the entire time my son was not able to use his phone. Only to be offered a partial credit yesterday.
Hi, James! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any issues you may have experienced. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Reviewed March 23, 2022
My experience with your outfit has been great. Help was readily available and quite easy to interact with. Thumbs up! I have recommended you to quite a few Homo sapiens that seem to thrive on this quaint little world. Peace out.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 23, 2022
HELP! For about a month after we ported my service from Verizon to Pure Talk, things worked well. Some malfunction occurred on my phone [**] on or about Monday 3-7-22, and my phone died completely. After trying repeatedly to get through to customer service unsuccessfully, someone suggested we call at 6AM (Georgia time) so we finally got through 3-10 to Crystal on Sterling's phone and worked with her for about 2 hrs. She was able to lead us through steps that restored some ability to use my phone at least to send and receive messages, and to access my email accounts to send & receive emails. After it became clear that there was a deeper problem preventing voice calls being sent & received, Crystal said perhaps there was a Samsung issue that prevented my Galaxy A10e from working and we agreed to wait for her to research it and call us back.
She has not had time to call us back, although she did respond to text messages from my husband, saying that support was slammed with calls. SO, yesterday, 3-22, after seeking help from local Verizon store where I originally bought the phone Aug '20. Then the AT&T store where he referred me because Pure Talk uses their towers, and the Verizon store next door to AT&T. None of them could see a reason the phone didn't work. I called Pure Talk again using my husband's iPhone SE [acquired in Jan. from Pure Talk]. By some miracle I got through to Christian. He walked me through the latest update, and some other info that was not in my settings, since nothing we did restored my phone service, he documented what all we had done and attempted to transfer me to a tech person. After waiting for 36 minutes, I figured that, at 4:45 PM MDT, it was too late to get one to pick up and start a a new tech problem. and hung up.
NOW, I can no longer dial out or receive incoming calls, or send and receive messages on my Samsung. If I dial a phone #, I get a popup message that says "Your phone's not registered on a network, so you can only make emergency calls". Every message I attempt to send says 'pending' with a popup that says "currently unable to send your message. It will be sent when the service becomes available". We WANTED to be happy with our change from Verizon, but so far that first month of things being seemingly fine is becoming a dim memory. If my full service cannot be restored by the end of March, we will look for another provider.
NANCY **
Greetings, Nancy! We regret to hear that you are experiencing issues with your service. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 23, 2022
After waiting on hold for fifty-five minutes, the first customer service person hung up after I explained the issue. After another full hour on hold the second customer service rep was great, we reloaded the setting, and everything is now fine. Hold time is an issue!
Greetings, Dennis! We regret to hear that you are experiencng service issues. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Overall, we are happy our Technical Support resolved the issues you were experiencing. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Reviewed March 23, 2022
As soon as I began with Pure Talk the amount of unwanted calls increased drastically. To the point I am considering going back to AT&T and paying the higher fees. Cost is fair, but the increase in unwanted calls makes it not worth it.
Hi there, Wayne! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Regarding spam calls, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> Menu> then scroll down, tap on Caller ID and Spam to enable. Two popular apps, Nomorobo and RoboKiller are both available for iOS and Android. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed March 22, 2022
I had a few issues, I got a new phone when switching to pure talk, it updated and my texts quit working, I called tech support, had to wait on hold a while, lady had me try a few things. Did not help, they forwarded to someone else and they tried a few things did not work, eventually they did get it fixed and since I have had no problems. My signal is good, overall am happy and enjoying the savings monthly.
Hello, Jeff! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 22, 2022
Happy to sign up and save money on monthly bill! Thanks for that! Initially I was told that our phone were compatible with 5G update, and phones shut down Friday morning. We ordered new phones but because of someone's incorrect information, we've been without phones since then. Spent all afternoon with FB chat support with 3 different agents that kept instructing me to reconfigure and restart phone - all worthless info. Very frustrating! "Sincere apologies" are not very helpful at this time.
Greetings, Al! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for any miscommunication on our behalf and for the inconvenience this has caused you. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 22, 2022
I expected to receive a refund and still have not yet received it. This was for a duplicate payment that occurred on my account. At this point I am debating whether I need to file a dispute with my card.
Greetings, Randy! We regret to hear about the experience you have had with PureTalk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 22, 2022
We have been very pleased with our switch from Verizon to Pure Talk. During the transition we needed some support with the set up. It was a phone call away and the help was straight on. Very happy and most importantly: we are saving close to $100 monthly.
Greetings, Maureen! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 100 dollars a month by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed March 22, 2022
I am very pleased with my Pure talk. I have better service where I live. My internet works better on my phone. So far I have not experienced any dropped calls or service outages unless I was in an area without service.
Greetings, Carolyn ! We are pleased to hear that you are enjoying your Pure Talk service and that your cell reception has improved greatly after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing PureTalk!
Reviewed March 22, 2022
I was on hold for 50 minutes then 2 hours the next day, horrible customer service. Got disconnected and never called me back. They never said on commercials that their customer service wait time is much longer than AT&T’s. FaceTime phone calls have way worse quality than when I was with previous carrier.
Hi there, Mark! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed March 22, 2022
Have been with your service a short time and am very happy with it so far. Hope you can continue the same quality and service. I appreciate that you can provide a service that is better than the rest and is more affordable.
Greetings, John! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 22, 2022
Updated on 04/19/2022: To Whom It May Concern, Thank you for your response but I can clearly see that this is a canned or generic response with no specifics about this transaction. I highly doubt that my situation has been passed along to "leadership" as this is most likely step one in resolving client issues. Be advised; This correspondence will be retained as a true and accurate account of our business dealings. I have everything about this transaction documented and I have been recording every phone conversation in detail, time and date stamped as well. You record me, I record you. I can document everything about this transaction and assure you that I have an attorney willing to file a class action lawsuit on Pure Talk and It's affiliates should this problem escalate to the point where legal action is required.
I simply want to be acknowledged with regard to my problem. By Pure Talk's actions, it has been painfully obvious that you have no concern for the clients you supposedly serve. Perhaps AT&T might not be willing to do business with a company that has been found to be of questionable standards. If they carry you, your actions directly reflect their reputation. Again, I tell you that I simply want to maintain my relationship with Pure Talk but am unable to do so given the situation. I realize that you have the entire transaction, phone conversations as well, recorded should things escalate to a litigious situation.
How can we come to a resolution? On 01 April 2022 you still charged me for a phone I do not have. There is yet to be verification of the defective phone I returned to you. In an effort to avoid service interruption, and on your advice, in September of 2021, I purchased two Nokia 3.4 phones that stopped working in February of 2022. When I inquired about the interruption I was told by one of your representatives that the Nokia 3.4 was no longer supported by AT&T.
This was false information because I researched the phones and discovered that the Nokia 3.4 phones were, in fact, supported by AT&T and simply needed an update. I didn't have to purchase the two replacement phones. I find this practice to be very disingenuous and a poor example of client consideration. I realize that this correspondence will go through the progressive chain of resolution. I thought I would inform you on the possible ramifications of your business practices but that does not resolve the problem that it has now been 39 days I've been without a phone.
Original Review: They get a ZERO!!!! 2019 I switch from AT&T to Pure Talk. One line, Unlimited talk, text and data, $45.00. Great. August 2020 I begin receiving 3G shut down notices from Pure Talk. September of 2020 I decide to handle the problem early to avoid any service interruptions. I buy two Nokia phones ($380.00) and set them up. All is well. Late February 2021 The phones stop working. New phones, no problem, right? WRONG! I call Pure Talk and wait three attempts at two hours each to reach customer service. On the third two hour wait the representative told me that the phones I bought in September 2020 to alleviate the 3G problem were now obsolete in February 2021 and would no longer work with Pure Talk and that there was nothing she could do about it. I had to get new phones. It was a NOKIA issue. Two "New Phones" 5 Months use?
I was in desperate need of a phone for work so, like a nice guy I stayed with Pure Talk and bought two new (Additional) phones with contracts ($600.00) because I needed phones fast. Upon arrival one of the phones was bad out of the box. I call Pure Talk and go through the typical three day two hour a day wait. Then spent three hours talking with the representative who finally turned me over to "Technical" where I waited another two hours with no results but they did manage to mix the data up between the two SIM cards so I had to replace one of them. I lost all of my data, contacts, and photos of construction work before and afters. I was desperate. I was given 5 days to return the phone for refund at my expense. I returned the phone USPS for about $8.50.
Six days later I review my Pure Talk Account and see that there is no credit reflected for the bad phone and they are about to charge me for a non existent phone on April first. Here we go again, another two hour wait for service. I ask the representative to give me a status on the returned phone. She fumbles around stating that they received the phone and a refund was given but for some reason the charge wasn't deducted from my bill.
She seeks advice from a "supervisor" and tells me that I can simply buy a new phone because I received the refund but had to take a new contract with it. I said that I simply want to replace a good phone into my plan and be done with it. She tells me that I can't do that and that I have limited options. 1, Buy a new phone with a contract and continue paying the contract fees on the account with the bad phone WITHOUT THE PHONE, or buy out the the contract with no phone for $108.00! Pay a contract fee for. . . NOTHING!!!! Or pay an early termination fee for canceling the contract on a defective phone that never worked and I returned to them.
I told her about the third option which is to email me the amount it would take to terminate my service with them. I'm waiting for the email. This is the WORST most ignorant and rude behavior I've ever dealt with. And worst of it all is that they couldn't care less. What unmitigated gall! Two phones bought in September 2020 obsolete by February 2021 and they would do nothing about it. UNBELIEVABLE!
Hello, Grover! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the device issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 21, 2022
I have had multiple problems with my new service with Pure Talk. I cannot reach anybody via the website. I have been on hold today for over 2 hours. I have tried many times to call and have been on hold for an hour or MORE every time AND I don't get the support to resolve the problem without being put on hold during the call for additional time over an hour!!!! The $23 dollars/month I am saving switching to Pure Talk is not worth my time that I have wasted for many many days over the last 3 months of this new service. It would be so nice if someone would call me and help me get my service working. Thank you.
Greetings, Leigh Ann! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Hello, LeighAnn! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Regarding the service issues, please follow the troubleshooting steps below. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit: https://www.puretalkusa.com/data
Reviewed March 21, 2022
I was frustrated getting switched over from AT&T to PureTalk. It took a solid week and several phone calls to AT&T and then back to PureTalk...back and forth...again and again. Once I was fully connected to PureTalk, everything has gone smoothly and I am happy with it.
Hello, Francie! We regret to hear of the experience you had with the activation process, and sincerely apologize for the inconvenience you have been caused. We are delighted to hear that you are enjoying your PureTalk service, once activation was completed. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 21, 2022
We recently switched from AT&T to Pure Talk. We checked to make sure my Iphone was compatible prior to making the switch and indeed it was. The first week in March I woke up to my phone no longer working. Unable to make or receive calls with my Iphone 6S Plus. Pure talk advised me I would need to get a new phone due to the new network. I purchased a new IPhone 11 on March 8th through PureTalk. That same day, all my data was used. 3166 mb. I have never used that many minutes. How could I have used that many minutes when I could not even use my phone. I have no history of using that many minutes. I believe there was a glitch with my data when my new phone was purchased.
I have attempted to have Puretalk help me but the first time I was on hold for 54 minutes and still did not have an answer. He then transferred me to IT. Now I am on hold for an additional 29 minutes so far. I am hanging up. I can not take the waiting. I like Puretalk but the wait time for customer service is enough to make me switch back to AT&T.
Hello, Tracy! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We have reviewed your account, and have applied 1.5GB of high speed data as a one time courtesy. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 21, 2022
I am a new customer who has finally found that my phone will not send and receive calls because I don't have 5g. Am trying to purchase one of your phones and it asks for carrier. Pure Talk is not on the list and I can go no further!!! I had to log on to my acct to get this far!!! Had I know how impossible all this was, I would never have come to your service. You can contact me at ** but I am about to go to Best Buy to get a frigging phone.
Hello, Virginia! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. After reviewing your account, we can confirm an order was placed today, 03/22. Once your device has been delivered, please contact our Customer Service department at 1-877-820-7873 to activate your device, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 21, 2022
The service in my home is always at only one or 2 bars so it tends to be slow and freezes on me. I was told by a Pure Talk representative that I would get coverage in my area but I didn’t realize it would be poor coverage. Also, my Hotspot works to get online but does not work for downloading episodes off Netflix. Verizon worked much better for me but of course is pricey. Unfortunately, I may have to look for another option soon as I don’t want to pay for poor service.
Hi there, Katherine! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed March 21, 2022
Was told in December by your sales rep my phone would make it through the 3g shout down. It did not. Was sent a text stating I could buy a replacement for 149.00 iPhone SE. Not true. Have to be a new customer. Salespeople want to help me but hands are tied by company. Company BAD! I received misinformation. I would have purchased a new phone at time of sign-up had I known in 3 months I would be getting shut off because I maintained my iPhone 6. Not Right! I should get a offer from the company for a deep discount on a phone upgrade. Come ON NOW!!! Going to leave you and go to another company!
All major carriers, in compliance with the FCC mandate, are shutting down their 3G network as they invest in 5G development. Effective February 22nd, 2022, PureTalk has shut down its 3G network to deliver faster, stronger, and more reliable service for our customers. After reviewing your account, we see that your iphone 6 device is unfortunately no longer compatible with our network. To resolve this service interruption, you’ll need a VoLTE-capable device that is compatible with PureTalk’s network. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. We sincerely apologize for any inconvenience this may have caused you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed March 21, 2022
The tech department is uninformed, inexperienced and unknowledgeable about the their product. After the 3g shutdown and both android Samsung phones were inoperable, I was told by the tech I was routed to to 1. Change my plan 2. Get better phones. 3. Deal with it buh bye. I strongly suggest you start training your techs because as soon as I find a better plan I'm gone. I spent 6 hours trying to deal with this and to resolve it I went to YouTube, yeah YouTube.
Hi there, JS ! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 21, 2022
I do not get the coverage, reception, and service that I did with the previous provider. I have to go outside and closer to town to get coverage. Even in town, I don’t have the same coverage that I used to.
Hi there, James! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed March 21, 2022
I was with T-Mobile for over two years with no problems for either my iPhone nor my wife's Samsung Galaxy Android phone. We are both over 70, and the solicitation from AMAC for PureTalk looked to save us significant money monthly, so we made the switch in January, 2022. Both phones were unlocked, compatible with 4G/5G as confirmed by your CSR, but within a month, trouble especially with the Android phone showed up - no network, no calls in or out, etc.
I called your 611 number at least four times in February, possibly five times, and the average wait time ON THE PHONE was over an hour. Three times I hung up after 30-45 minutes, and the other two times after an hours and twenty minutes a rep came on. Of the two times with a rep, one time I was on the phone over an hour and thirty minutes as the rep was constantly conferring with a fellow CSR on what to do, after which I was transferred to a tech, which added another 30 minutes. I came to know the settings by heart as I also tried your website.
8 March I switched back to T-Mobile, but am still having a hassle with you as I want to keep my old number ** but for whatever reason PureTalk will not port that number to T-Mobile. I am having to change my new cell number in all my accounts, emails, credit cards, etc. which is a absolute pain in the **. I will NOT recommend any of my senior friends and acquaintances to you. Your CSR people, once reached, are nice enough, but I refuse to wait those ridiculous times on hold, plus the issues with my wife's phone were not resolved.
Greeting Bruce! We regret to hear about the experience you have had with PureTalk. Please accept our apologies if you received anything other than optimal customer service as this is our top priority. We hope you try us out again in the future. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 21, 2022
Phone service has been good until the 3G mess. I ordered a new phone from Pure Talk. I was sent a phone they said was defective when I tried to connect. Not only was I out of service for several days, but I had to pay return shipping for a phone that I never got to use. Bummer.
Hi Tommy ! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 20, 2022
I have called Tech Support several times. I have to go through talking to Pure Talk telephone computer and not a live person, and then put on hold waiting 30 to over 60 minutes before talking to live person. One day, I was put on hold for one hour twice, and my partner (attorney) three hours to solve problem with text messages being deleted in my partner's cell phone. Her messages were needed for legal reasons.
Greetings, Archimedes! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 20, 2022
I was on the phone for 4 days, about 30 hours, waiting on technical support to answer and walk me through getting my new 5G phone set up. It was something that had to be done with their support. I wish I had not switched because all the business calls I lost due to your horrible service. PS. I'm sure this message will be deleted for some reason.
Greetings, Peggy! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience
Reviewed March 20, 2022
Everyone I have spoken with has been nice and helpful. I have had a couple areas where connectivity was poor. The savings is good. So far Puretalk has been a good choice. I'm happy to be away from Verizon and have been with them since 1995. I like that Puretalk Company does not support certain groups.
Reviewed March 19, 2022
Worst customer service ever. Inordinate wait times and terrible tech support. The rates are low, but expect no help when you need it - once you're a subscriber, you're on your own. You may be on hold for hours just to ask a simple question or to try to cancel service. Best to look elsewhere, I assure you. Pay a few bucks more and find a company that has actual stores and people who can assist you. Avoid Pure Talk unless you yourself are tech savvy. Otherwise, you'll be sorry...mark my words.
Greetings, Richard! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 19, 2022
I like the credits for referrals but experienced 1.5 hour wait times when calling in. I received two errors on the website when I signed up. One was for my Discover card which works fine everywhere else so I had to call in because of all the website issues. Work on call coaching and mentioning the APN names were on the website would have helped me. Glad to have an option other than AT&T.
Greetings, Brocke! we regret to hear about your experience with Pure Talk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Overall, we are happy you are enjoying the service we provide. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 19, 2022
Customer service was so bad. On numerous occasions, I was on hold for over half an hour. Then if I needed technical support it could be another half-hour wait. I had service for about 5 weeks it has one problem after another. Getting the service activated and ported, voice mail, no service started 3/14/2022 just to name a few. I had enough.
Greetings, Steven! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 19, 2022
So far very happy with service, coverage and reliability. Only complaint so far is latest update on Samsung caused laggy apps use. Really happy at the value compared to my previous provider, AT&T. Definitely worth a look if you tired of overpriced service.
Hello, Marty! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 18, 2022
Two days ago we woke up to phones not having talk service. You cannot connect PureTalk Customer Service via chat and without talk service, I had to download a wifi calling app to find out 3 of our 4 cell phones were "too old" for their technology. My phone is the oldest at only 3 years old (Samsung Note9). After sitting on hold for over 20min the only help they could offer was to refer me to purchase 3 new phones. Sorry, I am not giving up my Note for a burner type phone and I am not paying over $2,000 every couple of years for new phones because you think they are too old. We can spend $100 more per month and go with a different carrier and it would take over 16 years to spend that $2,000.
We decided to change our service to another cell carrier who would accept our phones. PureTalk was suppose to have our 4 phones ported over by 1pm (approx 20hrs after we signed up for the new service). It is now 5hrs later, 3 dropped calls at 30min on hold each and still not resolved. Also, they refused to refund the prepaid balance as we were only 7 days into our month. Don't use PureTalk!!!!
Greetings, Ben! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 18, 2022
I want to change my plan because I am now using 6gb of data. Couldn’t figure out how to do it on the website. I tried calling customer service and was on hold for over 35 minutes. Finally just hung up.
Greetings, Greg! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. You may upgrade or downgrade your service plan through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab and select "Change Service Plan". If you upgrade your plan today, you will need to pay the difference in price between plans. You also have the option to upgrade your plan at the start of your next billing cycle. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 18, 2022
I'm done with Pure Talk. I lost my ability to make calls or receive calls. I'm headed back to Verizon. This is the second time this happened, during business events. I can't even retrieve my voice mails. I can't even send this message! Bye
Greetings, Billy! We regret to hear you are experiencing issues with making and receiving calls. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. To resolve this service interruption, you’ll need a VoLTE-capable device that is compatible with PureTalk’s network. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 18, 2022
I woke up this morning to find my service not working--if I tried to call out, I got a message that my balance was too low to make a call. I have unlimited talk, text, and 20GB of data and am still showing 17.3G available--my term is set to renew in two days. I sat on hold unanswered for almost an hour. This is unacceptable.
Greetings, Howard! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 18, 2022
Arthur was your rep. He was very professional and was able to assist me exactly as needed. 5 stars. I would recommend Pure Talk both for your product and your service. My only area of concern is whether I can use Pure Talk overseas
Hello, Ed! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. At this time, we only offer international roaming in Canada and Mexico. You may add this service to your line by logging into your PureTalk account portal at www.puretalkusa.com/account/login and selecting the "Add-Ons" tab. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 18, 2022
Your customer service sucks. I just came back from overseas and my Pure Talk SIM card failed completely when I reinserted it into my phone. The result was I got ** over greatly - missed a flight and ran into many stressful situations. When I tried to call your customer service I got the same ** recycled recorded message: "We really appreciate your business, but due to high call volume are very busy now blah blah blah". First chance I get I'm dumping your ** company. There are too many competent competitors to put up with this kind of terrible customer service.
Greetings, Howard! We sincerely apologize for the wait time, and for any inconvenience you were caused during your travels. We are aware of the extended hold times and are working diligently to rectify the issue. Regarding your device concerns, we will be sending you a private message. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 17, 2022
I am unable to make or receive phone calls on my ** and my husband's ** line. This is my second attempt to use this format. My email does not show last message as being sent. These are my issues excluding today's experience. I can be talking on the phone, and suddenly the other party can not hear me (it's like I hit a mute button or the call was dropped). Another issue is that it takes some time before my call connects, and I can make several attempts to complete a phone call. Now today, add the fact that every attempt ends the call immediately with no ring. I dial and get an immediate "Call Ended" This is happening on both lines. We do not have a landline, so this is a real challenge. I can only communicate by email. And the Pure Talk site will not submit my email!
Greetings, Maria! We regret to hear you are experiencing issues with placing a call. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 17, 2022
I have been on hold since 9:30 this morning. I have been disconnected twice. I told the customer service person that they cannot transfer me to tech support unless I am going straight to a person. I am angry at the total lack of service I have been getting, to the point that I am being ignored. I am looking at other carriers as I am completely unsatisfied and don't feel like the service cares.
Greetings, Brett! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 17, 2022
Overall, I am happy with your service. However, any time I go in buildings with metal roofs, I get no service at all. I have called for help multiple times and really get no reason as to why. Unfortunately, my place of employment is a building with a metal roof.
Greetings, Carlene! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 17, 2022
I spent over 2 hours on hold and was told the second phone I bought was not compatible. I was disconnected but not through with my conversation. I was told by your technicians any phone on the AT&T 3G list would still work with Pure Talk. My Alcatel Smart Flip is Model 4052R is on the list.and should still work after the 3G shutdown.
Reviewed March 17, 2022
I call and am on hold for hours and can not get to speak with tech support. A message recorded played repeatedly with no live person. 0 help. Finally they ask for my # in case they get disconnected. They drop my call and don't call back. Horrible customer service.
Reviewed March 17, 2022
Everything was good in changing to Pure Talk, porting, etc. Initial experience was great. However, I bought a 3 year old but still expensive Samsung UNLOCKED phone to bring to PureTalk. Last week, we were kicked off the network with no warning. Now after extensive internet research, I find AT&T will not enable the features in my phone that will make it compatible with AT&T's network because phone is unlocked, -not purchased from AT&T. Right now, my phone is working because I found a work-around but I will probably get kicked off again. When that happens, I will have to leave PureTalk. My beef is mostly with AT&T but I am upset that PureTalk or somebody didn't warn me before kicking me off. Thankfully, I have other options. Even if I end up having to flush the phone I bought and buy a brand new phone, I certainly won't be spending my money with AT&T or any company using their network.
Reviewed March 16, 2022
My phone is unable to open multimedia message, My phone does not receive or send pictures. I talked to someone in customer service, he tried to help. I was on the phone for 2 hours, can't afford to do that again. I need my phone to work right.
Greetings, Michael! We regret to hear that you are experiencing issues with sending and receiving multimedia messages. Your device's APN settings may need to be reset. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 16, 2022
I am a physics teacher and I spent well over 30+ hours over a period of one week on hold for technical support regarding a very simple issue on my phone. One day after waiting for well over two hours I was finally able to get through to someone on technical support with that person eventually dropping my call. I finally gave up and ported my phone number to another carrier. If you enjoy waiting for loooooong periods of time Impure Talk USSR is the phone company for you. If I could give the a ZERO star rating I would.
Greetings, David! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 16, 2022
Happy that my bill went down almost $50. Took Mark Levin’s advise and switched from AT&T. Don’t know why I waited so long. Definitely would recommend Pure Talk to anyone. This reduction in my bill helped with the problems of our economy rising prices.
Greetings, Ann! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 16, 2022
Unfortunately I can't respond to groups larger than 10... which kicks me out of my family chat! Also, all long messages are sent and received as MMS which is super annoying. Things are sent and received out of order depending on size and the quality of service. I was grandfathered into my price with my last carrier, and won't be able to get that pricing again. If that weren't the case, I would switch back. Oh well. It is what it is, but I wouldn't recommend it to friends.
Greetings, Rebecca ! we regret to hear about your experience with Pure Talk thus far. Regarding the group text, the limit is 10 users. Please accept our apologies for any inconvenience this may have caused you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 15, 2022
Heard about Puretalk on the Mark Levin podcast. Because I love and respect this guy so much and believe every word he says - I knew puretalk was worth checking out! And as always Mark was right! So easy to switch over, kept my phone, activation was a breeze, service is great and yes my bill is half of what I use to pay! Thank you puretalk for your great service and not lying to your customers. Thank you Mark Levin for another great referral on a product and or service. Respectfully and sincerely. Kellie
Hello, Kellie! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 15, 2022
The customer service experience that I had with Pure talk trying to get my phone up and running was the worst customer experience I have ever had. I went from one stay at home mom to another, each reading out of a manual not having any idea what was wrong. I got differing information, wrong information, no information, hung up on, disconnected and sent to my telephone manufacturer to troubleshoot the problem. At long last I got to one girl who knew what she was doing and she got the phone turned on properly. Wait times for customer service calls were as high as two hours and 10 minutes each. Most of them averaged better than an hour and 20 minutes before you got hold of someone who did not know the answer to the problem at hand. I lost a day and a half of work fighting to get my phone working properly. And as a result I would never recommend pure talk to any of my friends or acquaintances. The savings are not worth the trouble.
Hello, Jim! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. Regarding your device issues, we are delighted to hear the issue has been resolved! While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 15, 2022
I was calling customer support to try and obtain a new sim card. After being on hold for over 30 minutes a voice message came on to state that the office was closed and it hung up on me. I was calling during normal business hours.
Hello, Edward! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. Replacement SIM cards and devices are available to purchase by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab, then follow the prompts to complete your purchase. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 15, 2022
Happy but I found a flaw in the system that I wish would have been addressed. I was unable to after many attempts to have Phobio support send me a new trade in box to return a different phone. You cannot reach Phobio in person and no one at PureTalk was able to take care of my request which was very frustrating. I would love it if PureTalk reached back out to me to make it right since I am now a big customer with 5 lines.
https://phobio.com/tradein/apple/support
Reviewed March 15, 2022
We were very happy with the support we received to transfer from Verizon to PureTalk. We were able to keep our old numbers and the process of ending service with Verizon and starting with PureTalk was seamless. The monthly cost seems fair. The only hiccup we have had is that there are times when the coverage is a little spotty. This is most evident when we're inside a building. This isn't prevalent but it does occur from time to time.
Greetings Robert! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed March 15, 2022
So far, Pure Talk USA has proven to be reliable. I have one issue and one question. The issue is that I asked about notification emails/texts on the day PRIOR to auto renewal and understood that I would get them. I have not. I get them WHEN I am charged. I tend to forget so usually don't use auto pay. That is my only option with Pure Talk. One perk with your setup is that it only puts a hold on my card and I have several days to make sure funds are there. If it were not for that, this would be a big issue for me. QUESTION: Would you consider allowing a personal hot spot with the 20gb plan?
Greetings Brian, we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. To recieve billing alerts, please login to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the Billing tab and scroll to E-delivery option. You may select email, text or both. You may also view your billing date by clicking on Billing Tab. You also have the option to add hotspot as one time purchase or recurring purchase listed under Add-ons tab. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed March 15, 2022
Bad bad horrible slow shipping. Took forever to get my phone. Then my old phone was shut off for 2 days before you guys activated my new phone. Horrible bad coverage. I have a 5g phone. It always says LTE or 3g at the best. If it ever says, "Hi. You can't do anything on the internet. You do not have the same coverage as the big guys" that is a total lie. Very slow internet connections. Sometimes I have to restart my phone just to to get it to load a page on the internet. The swipe on the keyboard is a total joke. I have to type letter by letter a lot of the time because it will not spell the right words. Never would have changed phone companies had I known it would be this bad.
re experiencing with accessing the internet. Please follow the troubleshooting steps below. An agent will be reaching out to you shortly to provide further assistance. Please be aware 5G is only available in select areas, we will be sure to include a link below: Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit:https://www.puretalkusa.com/dataand to view 5G coverage: https://www.puretalkusa.com/coverage
Reviewed March 15, 2022
When I signed up for Pure talk I ordered a new phone. When I received it there was a lock code in it so I started calling to find out what I needed do. After multiple calls and hours on the phone I was told to return it which I did and still have not been refunded my money. Then this week my IPhone quit letting me make or receive calls. Text still works so Sunday I started calling customer service to see what was up. After an hour got someone to talk to. By then I had heard the recording that Apple had quit servicing my IPhone 6. So I ask about my pending refund so I could find out about getting another phone. Was told I would be put on hold while they checked on it so I gave them my wife’s phone number which was the phone I was call on in case we got cut off and as soon as he put me on hold I was cut off. I waited a half hour to see if I would get a call back. Never happened.
I called back and a hour later. Someone answered. I told her I been cut off and my phone was a IPhone that was dropped by Apple. She said I need tech support and she would transfer me. I said, "No. I just need to find out about getting another phone" but she transferred me anyway and again I got cut off. I am a vet USMC and I listen to Sean Hannity and he raves about Pure Talk and the great service you get. I haven’t seen it. I understand all of your customer service people work from home and some of the people I have talked to since I signed up have been very helpful but most of them just try to pass you along to someone else. Makes me wonder if the elite have a different customer service number to call. So tomorrow I look for another cell phone carrier.
Hi, Ronnie! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 14, 2022
Wait time to talk to customer service way to long. I've called a half a dozen time & average wait time was 45 minutes. That terrible!! No one should have to wait that long to talk with someone. A couple of time the customer service representative hung up on me because they couldn't figure out what to do. They have my number & never called me back.
Hello, Rico! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
Wait time 1 hr. 16 min. UNACCEPTABLE length of time on hold. I was about ready to request porting out, after only a few months with PureTalk USA. No useful information is available at their website, other than to update my phone system which didn't solve the problem. Tech Support person did not know why I had been disconnected from the Mobile Network, but she did solve the problem quickly.
Greetings, John! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. We are delighted to hear that our Technical Support team was able to resolve the issues you were experiencing with your PureTalk service. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
I had a lot of trouble getting my phone to work properly when I first signed on and then again when supposedly 3G was going away. I could only use internet by itself and then I would have to switch over to just be able to use the phone. Now that is all working. My only problem now is I am unable to send pictures when sending a text. I can receive pictures when someone texts me but I can not send any.
Greetings, Lori! We regret to hear of the issues you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Your device's network settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed March 14, 2022
I switched from Verizon to Pure Talk. Unfortunately, PureTalk uses the At&T network which results in me having only 1 bar most of the time. Most of the time I have to dial a number twice in order to make a connection. This is true even when listening to voice mail. If they could switch me to Verizon network that would be great. Otherwise, I will probably be leaving PureTalk.
Greetings, Tim! We regret to hear that you are experiencing service issues within your area. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. You may contact our Technical Support department directly at 1-800-768-4360 regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
When I call, I just sit on hold.. My phone can't make a call out, when I dial a number, it just immediately hangs up. Then I read on your website that my phone will no longer work on your network (Galaxy S9+). It would have been nice to know this before you billed me for my next month's service which was March 12. Now you expect me to purchase new phones from you.. I can tell you, that isn't happening. Stop my service, do NOT bill me for April 2022. I do NOT wish to continue with your company.
Hello, Lewis! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. Samsung Galaxy S9 and older models will no longer work on our PureTalk network. These phones are unfortunately no longer supported by Samsung. If you would like to port your phone number to a new carrier, you will need to provide your account number, account PIN, and the full name and address, exactly as they appear on your account. If this information needs to be updated, you may do so by going online to www.puretalkusa.com and logging into your Account Portal. The account number may also be viewed in the Account Portal, and a PIN may be set. If you choose to not set an account PIN, you may utilize 0000 or 1111 as the PIN. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
Just needing to get basic voicemail- seeing a list and play pause delete buttons... why doesn't PT network offer/provide this???? It's NOT visual voicemail, i.e. don't want or need transcribed vm's. Just want what I had with $100 old Kyocera phone...
Hello, Christine! We offer basic voicemail and the visual voicemail feature. At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6s and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and test the visual voicemail feature. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
Research the last person who worked on my setup. She was ok but the other morons were worthless. They had the hardest time transferring my AT&T number to Pure Talk. I will not nor will I ever transfer another line.
Greetings, Mark! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the poor customer service you encountered. We truly apologize that you have received anything less than optimal customer service, as this is a top priority for PureTalk. We also apologize for the long hold times you have experienced, we are aware of the issue and are working diligently to rectify the situation. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
Necessary for me to reduce my budget where I could. Pure Talk was the perfect answer for my situation. Establishing my acct was quick and easy. Extremely helpful representatives walked me through the entire set up. Would recommend!! Thinking now of adding an iPad to my acct. My daughter will be switching soon!
Hello, Don! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 14, 2022
Great service/weak web site and no app. We uses ATT previously so service is the same but I miss the more developed website and the app that ATT provided. We can live without that for the price difference.
Greetings, David! At this time, we do not offer a PureTalk app. However, customers may access their account portal by visiting www.puretalkusa.com/account/login. There, you may view your billing information, usage, upgrade or downgrade your plan, and add-on cellular and hotspot data. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 14, 2022
I am finding that the service is lackluster. Places I should have 4G coverage has nothing - like in the middle of a large town near us. This seems to be a problem in many areas around me. Not happy with the coverage.
Greetings, Tammi! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal performance, please ensure your device is using the latest software and carrier updates. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 14, 2022
Did not receive notification that the 3g tower would not allow me to call out or receive calls. Called for 3 days in a row to Pure Talk and was in the queue for who knows how long. Waited for over 8 hours each day I called and still did not get connected with anyone. NOTE: This is my business phone...
Greetings, Mary! We regret to hear you are experiencing issues with your service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 14, 2022
Internet connection is good, call connection is good, but when I transferred from AT&T, I can no longer send text messages. Can you fix this please? This has been going for the 2 and a half months I've been with you, so any assistance would be greatly appreciated.
Greetings, Joshua! We regret to hear you are experiencing issues with sending text messages. Our Technical Support department has reset your SMS and MMS features for your line. Please restart your device and ensure you are using the latest software update by going to Settings > Software Update. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 14, 2022
My phone doesn't work and I have been on hold on borrowed phones for hours on multiple days and still can't reach customer service, it's **, I had to go and buy another phone and plan from art just so I could do my job. It's been 10 days and I still can't reach customer service.
Greetings, Laura! We regret to hear you are experiencing issues with your service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 14, 2022
I checked the coverage maps prior to joining your service and thought we were good. However, half the time at home we can't hear conversations, and when my wife tries to text me from just South of downtown Tucson, her text won't go through until she walks into the building where she works.
Greetings, Alan! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal performance, please ensure your device is using the latest software and carrier updates. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 13, 2022
Updated on 03/24/2022: I am still waiting for a response from Pure Talk. I returned the Nokia phone they sold me 3 weeks ago which will not function due to the 3G shutdown. I have called customer service 3 times. Twice I was disconnected. The customer service representative asks for a callback number in case of disconnection. They never called me back. I was also told a supervisor would be contacting me. No supervisor has called me back. This company, despite being recommended by talk show hosts on the radio, is a poor company. The company has not even had the courtesy to respond to my response from 3/20/22 on Consumer Affairs. I will be contacting Dennis Prager and Mark Levin to let them know what I think of their sponsor, Pure Talk USA.
Original review: I purchased a Nokia 3.4 cell phone from Pure Talk 2 weeks ago. I entered into a 30 month contract. I received the phone. It did not work. Pure Talk sold me a phone that was not going to be supported due to the 3G shutdown. I was on the phone with Pure Talk on Sunday for over 3 hours. After being notified that the phone would no longer be supported, I was told that I was still locked into the 30 month contract I signed. When I asked to speak with a supervisor, I was told that no supervisor was available. The customer service representative, Danielle, told me a supervisor would be contacting me tomorrow on my home phone number. She placed me on hold. I was then disconnected.
I had also spoken with tech support during my 3 hour phone escapade. They were also not helpful. There are additional details that I will spare for the sake of brevity. I went with Pure Talk because it was recommended by trusted sources. The price was good. The experience has been VERY POOR!! NOT RECOMMENDED!!
https://www.puretalkusa.com/return-policy
Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 13, 2022
Learned my phone stopped making and receiving calls due to a change by PT. Of course, no notification was sent, so I went through the whole factory reset after backing up all the data. No joy. Contacted Samsung CS, and they clued me in. Even though I have a 4G phone, when 3G support reach EOL, it adversely affected my connectivity; e.g., can't make or receive calls, but can make and receive texts including MM. Tried to contact PT, consumer support doesn't do weekends. Will be switching to a non-AT&T associated provider.
Hello, Duane! We regret to hear of the issues you are experiencing with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Samsung Galaxy S9 and older models will no longer work on our PureTalk network. These phones are unfortunately no longer supported by Samsung. Please log in to your PureTalk account to purchase an upgraded device. Once you're logged in, click the "Replacements" tab to view compatible devices available for purchase. Our Customer Service department is available via phone seven days a week at 1-877-820-7873, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 13, 2022
Very impressive service and your customer service has been even more. I have recommended to my son and a few of my good friends and I think they are going to switch over. Very easy to switch over too. I only think you could make it a little easier to find the monthly bill to check usage on your website but otherwise excellent.
Hello, Al! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 13, 2022
I was a Puretalk customer for years. Left PureTalk in September 2021 temporarily. My old phone was not 4G-LTE compatible. Signed up with T-Mobile to get a RAZR 5G at a steep discount. Service from T-Mobile was horrendous. Switched back to PureTalk in January. Diametrically opposite to T-Mobile, PureTalk customer service has been outstanding. They credited my account when I screwed up without me having to ask. Thanks.
Greetings, Eric! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 13, 2022
I switched to Pure Talk 2 months ago, service is decent but a little slow sometimes, then yesterday I wake up, go to use my phone and cannot make calls or receive calls. I use my girlfriend's phone to call customer service and find out that they lost their contract with Samsung so Samsung devices are no longer supported and having a relatively new Samsung Galaxy A20 it was very disheartening finding out that it would no longer work and I would have to get a new phone just because puretalk decided to change their contracts.
And the worst part is they didn't even warn us this was going to happen. Not so much as an email or anything. Just cut off one day, and never paid late on my phone bill just totally blindsided. And they didn't even offer any type of special deal or compensation for their existing customers who were affected by this. 100% UNACCEPTABLE. I WILL BE TELLING EVERYONE I KNOW PURE TALK IS THE WORST PHONE SERVICE PROVIDER.
Greetings, Nicholas! We regret to hear of the issues you are experiencing with your PureTalk service and apologize for the poor customer service you have received, as this is a top priority for PureTalk. The Samsung Galaxy A20 is no longer compatible with our network, we apologize for the inconvenience you have been caused. An email notification was issued on 03/05, if you have not received this email please be sure to check your email Spam or Junk folder. If you would like to purchase a new device, you may do so by going online to www.puretalkusa.com and logging into your Account Portal. Once you're logged in, click the "Replacements" tab to view compatible devices available for purchase. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 13, 2022
Hello, I have been trying to speak to a live agent for the past two days and waited on hold for over 30 minutes and finally hung up. Also I am dissatisfied that my plan doesn’t have automatic voicemail. I need to call my voice mail and I forgot my password and it’s overall very frustrating.
Hello, Elisheva! We sincerely apologize for the extended hold times you have encountered, and for the inconvenience you have been caused. We are aware of the situation and are working diligently to rectify the issue. We have enabled the visual voicemail feature, please power off your device for at least 30 seconds, then power back on. Once your phone has powered on, tap the Phone app, then select 'Voicemails'. Our Customer Service department is available via phone at 1-877-820-7873, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 13, 2022
Coverage area is ok. Service seemed slow when I was in Sarasota Florida area. Internet pages loaded slowly and emailing was slow as well. I do a lot of work from my phone and speed would have been more helpful.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. You may go to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 12, 2022
I placed an order for an iPhone 11 on March 1 and received it in 2 days. The representative I spoke with at Pure Talk was knowledgeable about Apple iPhones. Being a senior citizen, I certainly appreciated her patience and help with my purchase.
Hello, Dee! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 12, 2022
When I respond to messages, it fails to send even after trying to send them multiple times. When trying to send a picture, sometimes it will not send. I never had a problem with this issue with the other carrier.
https://www.puretalkusa.com/data
If you are in need of further assistance, you may reach our Tech Support department directly at 1-800-768-4360. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 12, 2022
Was easy to change over from ** with full service instead of 250 mins. and 4 times more internet at a cheaper price and great service, I would recommend Pure Talk to anyone and is a great new company.
Greetings, Wayne! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 12, 2022
Had to order new phone due to 3G. Paid for next day FedEx and this is day two and still no phone. Also could not find on your website how to set up messages service so waited 45 minutes on hold to find....Still pretty new with Puretalk. So far not so good.
Hi, Dawn! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any shipping issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 12, 2022
I haven't had cell service for more than 3 wks now, but yet still paying for accts. Called service/support 5 times or more (using a different #), my last call was dropped after being on hold for 1 hrs & 53 min. To date I cannot retrieve VM, cannot receive or make calls, cannot send or receive text downloads, do not have wifi calling either.
Hi there, Richard! We regret to hear about your experience with Pure Talk thus far All major carriers, in compliance with the FCC mandate, are shutting down their 3G network as they invest in 5G development. Effective February 22nd, 2022, PureTalk has shut down its 3G network to deliver faster, stronger, and more reliable service for our customers. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. These devices are 4G but the latest software version will not support VoLTE which allows users to make calls over cellular data. To resolve this service interruption, you’ll need a VoLTE-capable device that is compatible with PureTalk’s network. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options.
Reviewed March 12, 2022
Was sold NOKIA 3.4. Highly recommended by your staff and website on 12/28/2021. Now they are not supported by you! If not completely satisfied with resolution and compensation for loss of use I will pursue this matter with Morgan and Morgan, I am sure this is a class action.
Hi there, Gary! We regret to hear about your experience with PureTalk thus far. All major carriers, in compliance with the FCC mandate, are shutting down their 3G network as they invest in 5G development. Effective February 22nd, 2022, PureTalk has shut down its 3G network to deliver faster, stronger, and more reliable service for our customers. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. These devices are 4G but the latest software version will not support VoLTE which allows users to make calls over cellular data. To resolve this service interruption, you’ll need a VoLTE-capable device that is compatible with PureTalk’s network. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options.
Reviewed March 12, 2022
No one answer the phone. I waited a couple of times on my phone for one and a half hour. No one picked up my call. The awful music and the constant recording repeating the same thing over and over is enough to drive anybody crazy. Every time I go out or even outside the front door, I lose the internet. That’s why I want to speak to someone, to fix this problem.
Greetings, Gabriela! We regret to hear that you are experiencing with accessing the internet. Please follow the troubleshooting steps below. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit:https://www.puretalkusa.com/data
Reviewed March 12, 2022
I called customer service to get my new phone ported, and I was on hold for an hour. Very frustrating. I'm considering switching my other two phones to Puretalk, but I really do not want to have to spend another hour or two on hold.
Greetings, Nathan! we regret to hear about your experience with Pure Talk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 11, 2022
After only 2 months I am trying to cancel my subscription to your service. Your customer service is terrible and I can not get the help i need to resolve the issues I am having with your company. I have hours of hold time and even email help is terrible. I can not get a person to even talk to who can understand what the issues are before saying the issue is resolved and the ticket is closed. THE HECK IT IS RESOLVED AND CLOSED!!! Since your customer service seems to not be interested in solving the issue then the new issue is I want a full refund for my never used second line and a full refund for the month of March since I am trying to transfer my phone to another phone provider.
S D **
Hi, Sam! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time as we are dilligently working to rectify this issue.We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 11, 2022
I signed up with Pure Talk a little over a month ago and had just had the second payment deducted from my bank account when the 3G shutdown happened and both of my phones stopped working even though I verified with Pure Talk that both phones were compatible. Nothing was mentioned about the 3G shutdown. After the shutdown I was told that my phones were no longer compatible. After spending over 2 hours on hold to request refund since the shutdown took out both phones only 6 days into the month. I was told that there was no guarantee of a refund because I had already used minutes from that month.
The person that I talked with got snippy with me and acted like it was my fault and that I don't deserve a refund. That is $81 out of my bank account and didn't have another $1000 to replace 2 phones. This company is the worst company I have ever done business with. I have reported them to the Alabama Attorney General. I WILL BE TELLING EVERYBODY I KNOW TO NOT DO BUSINESS WITH PURE TALK.
Hi, John! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 11, 2022
Switching to Pure Talk was easier than we anticipated, the cell service has been as good as our previous carrier, but at a much reduced cost. We are very happy to have made the switch and recommend it to friends and family every chance we get.
Greetings, Luis! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 11, 2022
Not enough people to answer your phones. One time I waited on hold over half an hour hearing the same commercials over and over. I finally gave up. Also, no one can teach me how to get into my account online. I wanted to ask about increasing my data.
Greetings, Nicki! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the extended wait times as we are experiencng unusally high call volume. To expediate your request, please follow these steps to upgrade your plan on our websitel. Log in to your account portal online at https://www.puretalkusa.com/account/login. Once you have logged in, click on the "Plan" tab and select Change Service Plan. You will be given an option to upgrade today or on the next billing cycle. If you choose to upgrade today, you will pay a prorated charge which is the difference between the old plan and the new plan. You also have the option to schedule the upgrade for the next billing cycle in which you will be charged full price for the new plan change. You can downgrade your plan at no additional charge. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
I called customer service and was on hold for 15 minutes before I could be helped. Another several minutes was spent validating who I am, then another 10 minutes discussing my cell phone problems. I was told my call has to be transferred to tech support; where I was on hold for 76 minutes, then the connection was lost! This is unacceptable! PureTalk should have called me back, especially after all the rigmarole I went through to validate who I am and confirming my contact number, home and email address! And still, my problem is not fixed!
Greetings, Michael! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 11, 2022
The Self serve style of Pure Talk was a disaster. My first phones were never able to text completely. After their 3G catastrophe I bought two new phones which never received phone calls. I had to call customer service 3 times and wait 20-30 minutes only to have the support person punch a wrong button and send me to the start one time and my phone shut off the second time. The third visit the person said they activated my phones but it would take 24 hours to make a call... WHAT?? That NEVER happened. I could text- use my apps but no phone calls. Of course I did not keep the original packaging for my new phones so I can't return them. Pure Talk wasted literally days of my life with their failed service model. I only took 30 minutes in-store for my new provider to set up 3 phones and they work!
Greetings! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
I had a very good experience overall although my phone trades experience were dismal, but this was not a PureTalk issue. It was a dropped ball by a third party use phone company. I have been very happy with the service and of course the cost saving.
Hello, Dana! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed March 11, 2022
Phone calls no longer work, waited 4 hours to talk to someone, I want to cancel my service because it does not work but I have to call customer service to do that, and THEY DO NOT ANSWER. Why can't I cancel my service online? Your company makes customer service so difficult.
Greetings, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
My wife's phone can no longer make calls, apparently related to the 3G shutdown although it was a 4G/LTE phone. Data works fine. We purchased a new unlocked 5G phone which exhibits the same behavior. We have tried new phone, new Sim card, factory reset, updated software, nothing works. PT customer support has been lousy. We are looking for a new carrier.
Greetings, Mark! We regret to hear you are experiencing issues with your service. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 11, 2022
I’ve had nothing but problems from Day One. The low rates sound great, but when the service drops with no apparent reason, or voice mails delete themselves and callers get get the message that this customer has not yet set-up voice (after resetting VM) it starts to be annoying. Then they discontinued supporting my Note 9 phone without warning. I went to make a phone call and nothing, couldn’t even call customer service through that phone. I called customer service multiple times, have sat on hold for more than 5 hours and never talked to anyone. Data usage went from 10 megs to 0 without actual usage forcing me to purchase more data.
Even leaving Pure Talk is a nightmare. As I am writing this review I am sitting on hold with customer non-service. Because of the constant failures of the Puretalk system I had to move to another carrier for reliable service. A day after porting to another carrier I still cannot receive phone calls because Puretalk has not completed their part of the handshake. I will happily pay multiple time more than the Puretalk cost than to endure one more day of this abject failure of a service provider. BTW, as I am writing this review I’ve been on hold with their customer non-service for 40 minutes now and expect no answer for hours from these losers who are holding my phone hostage. So maddening! Run, don’t walk from this company!
Greetings, Ron! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
I agreed to sign up to save money on my monthly bill with no problem. They sent the SIM cards that were paid for right away. When I tried to activate them online, I got a message saying that their service was not available in our area. OK. So I called customer service and cannot get put on hold for at least 30 minutes before giving up. I have tried emailing somebody to call or contact me with no success. They were quick to get my money but do not seem to care about anything after that. I guess I will have to cancel my credit card to get the recurring charge taken off. This is about the worst experience I have had with anybody. It's a shame.
Greetings, Charles! We regret to hear about your experience with PureTalk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. While activating service, if you receive the error message "service not available in your area", this means we do not provide coverage in your area. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
2 and a half hours on hold waiting for "customer service" is NOT "customer service". When I bought my plan it was not made clear that once I reached my data limit that my internet service would be cut off. I've had a cell phone for decades with 2 other companies and have NEVER been lied to until I went with Pure Talk. Your so-called customer service isn't a "service" at all, it's a damn myth
Greetings, Frank! Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Customers have the option to add more data to their plan through their account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Add-Ons" tab to add cellular data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
Extremely satisfied. I now pay less than half of what I paid for years with my other carrier. Customer Service made switching to Pure Talk easy and fast. Reception is clear and never have a loss of connection anywhere I go. Pure Talk is a top rate carrier!
Hello, Colleen! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed March 11, 2022
Cell service was good until 3 days ago. No calls can be made or received. On hold for 4 hours with customer service and no answer. Emailed for help and no response. Poor help when needed. Total lack of concern when issues arise.
Greetings, Raymond! We regret to hear you are experiencing issues with your service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 10, 2022
As our world gets crazier and crazier, I am glad that I am supporting businesses right here in the USA! I've had to call customer service a few times and always get someone very pleasant and helpful. I do wish that they offered more phones. I bought 2 with our plan, returned one and broke the other (Kind of on purpose. I hated it). I was nervous about setting it up myself, but it was quite simple. We live in a small town in AZ, and we get service just fine. With how affordable these plans are, I am surprised that more people don't know about Pure Talk.
Hello, Stacey! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed March 10, 2022
This service is faaaar cheaper than many phone services and when I needed assistance I received it promptly. The add-ons are particularly nice. I can’t afford hotspot data month after month but it’s always there when I need it. I love Puretalk USA!
Greetings, Zayne! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed March 10, 2022
Trying to port another cell, but calling in and waiting for assistance is just too time consuming and painful. Why don't you have a texting portal with immediate responses...like most companies do????
Greetings, Joe! we regret to hear about your experience with Pure Talk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. We will be sure to include a link below to begin the port activation process. For additional assistance, you may reach our Porting Department at 888-458-7740. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Please visit: www.puretalkusa.com/activate/start
Reviewed March 9, 2022
I switched over from being a long time customer of Verizon. I just had one too many run-ins with their (non-existent) customer service. Absolute wretched. I can’t tell you how happy I’ve been with the people I’ve been in touch with at PureTalk. The phone gets answered right away, no long wait times and my issues get resolved quickly. Such a pleasure to deal with you!
Hello, Gyl! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 9, 2022
You claim to have unlimited texting, but once I reach 5k, you shut off my texts with no notification. It takes me hours to figure it out, and then I have to call to have you refresh my account. The first time I called, I waited on hold for 45 min, then the girl said she couldn’t help me, transferred me to “tech support” where I waited on hold for another hour before I finally hung up. The second time I called in, I waited on hold for 30 min. At least that time, the girl had my account quickly refreshed and service restored, she was wonderful. I’m considering going back to Verizon. I will pay more, but it’s worth it to not have to deal with the hassle.
Greetings, Kristen! We regret to hear about your experience with PureTalk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department has added your line to our high usage list so this issue does not occur again. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 9, 2022
Switch over from Verizon prepaid. The process was effortless. The new phone arrived in about a week, it was easy to set up and use. Very happy with the AMAC plan. May add another phone line in the near future.
Hello, Domenic! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 9, 2022
I’m liking Pure Talk pretty much. But since I’ve gotten it my voicemail won’t work. It is set up and when you call it you can hear the recording but no voicemails are received. Can you please help me with this issue.
Hello, Karen! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed March 9, 2022
I have now been on hold with Pure Talk for 65 minutes. We realize you are very busy, but this is not acceptable. We have never had anyone call us back, that said they would. We have never had anyone reach out to us when we told them we were having trouble.
Greetings, Raydell! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 9, 2022
We just became customers and then all went to hell. My wife’s phone quit working on your service and after four plus hours of hold time and four different people, we were told that we needed a new phone. That is the direct opposite of what we were told when we signed up. We still do not have access to many features on our phones. We were also very disappointed with the technical service in regards to getting our new devices running. ** service all around. You owe me a new phone that works!
Greetings, James! We regret to hear that you are experiencng service issues. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit:https://www.puretalkusa.com/data
Reviewed March 9, 2022
I have never called Pure Talk Customer Service and been on hold for less than an hour. My last call with them was over 2.5 hours on hold. I actually got a service representative at one point only to have her send me back to the beginning of the queue and start all over again. My longest service call was nearly 4 hours long. I was on hold with CS for over 1.5 hours then they sent me to the tech department where I was on hold for more than 2 hours. IF you manage to switch your number over to Pure Talk it will never quite work right. I had to reset my phone once and lost hundreds of photos/videos. I also had to reset my Access Point monthly. I'm currently trying to switch to Google Fi and Pure Talk is making it impossible.
Greetings, Blair! We regret to hear about your experience with PureTalk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 9, 2022
It took over an hour being on hold before an agent actually talked to me, only to be told that I needed technical support to help with my issue. I had to wait another hour before anyone came on the line.
Greetings, Ken! we regret to hear about your experience with Pure Talk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 9, 2022
The service itself was great. Customer service, however, and the wait to talk to someone was simply pathetic and unacceptable. Due to the 3G shut down, it took Tech Support and Customer Service 12 days to tell me my phone wasn't compatible. It's worse than that. Back in October we were told to purchase new phones because our Samsung S5 phones were not compatible in January. We bought two phones (spending $435 total for two Samsung A32 5G phones) that were on their approved list, and right after the 3g shutdown, mine doesn't work. No calling in or calling out. Fortunately we can still receive and send with my wife's phone. Tech Support said it was only a matter of time before that goes out.
I called on a Saturday and was told they would send me out a new SIM card. I called Thursday the next week asking where it was. Turns out there was nothing in their records indicating a SIM card was sent and there were no tickets recorded. Again, more time without my phone service. During that time, I was on hold for no less than 12 hours total. There's no phone tree that separates Customer Service with Tech Support, so I had to talk to a CSR first so they could put me in the queue for another hour. After I got there, they ran me through the same tests and processes to get the phone to call out. Nothing. I received the extension numbers to two Tech Support people, only to realize that when you dial their 800 tech support number, it's not working, and there really was no way to dial the extension except after you waited an hour to speak with a person.
Then the last Tech Support guy told me he would see this issue through to the end. I called after going through Customer Support then to Tech Support, I asked for his extension, and his voicemail box was not activated, so back into the queue I went. I spent three hours on the phone yesterday waiting. Then, when I realized that I would have to get a new phone because the phone that Pure Talk told me was approved wasn't really compatible with their 4g. Yeah, beyond frustrated and out $400+.
Then I went looking for new phones. Turns out the best deals for phones are on pure talk's website, but navigating that site is equally frustrating. You have to get a plan with the phone even though I already have a plan with two lines. No way to unhook the deal from the phone without the phone being full price. It wasn't the first time I had problems with the site; I just never thought to write about it. And just last night I went on the site and the A32 5G is on their site to be purchased, the same phone they said was not compatible with their network. So, Customer Service lied to me multiple times and made me wait hours to speak to someone, who eventually passed me on to someone else. I was more than polite on the phone with all of these people. The wait wasn't their fault; the lying, however, was, but I had no way of knowing that until hours or days later.
Greetings, David! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed March 9, 2022
Love the reasonable cost, we are definitely saving money. And we were recently hiking in the middle of the CA desert and had cell service!! Great customer service too. Just a couple months in, but no complaints so far. Would highly recommend.
Greetings, Suzanne! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 9, 2022
Upon receiving the card and "attempting" to install it I realized I had no idea how the phone worked or how to do anything. The Technician spent all the time I needed to follow her very precise instructions and actually helped me get it right first time.
Greetings Harry! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed March 8, 2022
We placed our order to sign up for service on a Saturday. Received no email correspondence or communication by Monday. When trying to call to speak to Customer Service, I waited on the phone for 50+ minutes, spoke to a rep who gave me an invalid email address to send info to. Then after three attempts of waiting 30+ minutes on hold, reached a rep who after 10 minutes disconnected and kicked me back to the hold line. This is absolutely unacceptable to leave customers with no option to see order status, cancel their order or inquire without being on hold for almost an hour every time. My card has been charged for a phone and service already as well. Do better Pure Talk.
Greetings, Erin! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 8, 2022
I can't describe how this isn't working. I have 1 phone that is not allowed to make calls (it's my newest phone on plan). I have another phone that the website says can't make calls because of 3g gone, but it is working and making calls on it. I have another that is unlimited plan showing maxed out data and it's always on wifi in one spot. I have another that is showing almost all usage of data and it was turned off for a month. Many Many Problems.
Reviewed March 8, 2022
We signed up for Pure Talk cell phone service, and were unable to get our phone activated. We have been trying to contact them since last Friday (today is Monday the 8th). Today alone, we have been on hold for 3 hours and 20 minutes, and are not even able to cancel the service. I want to cancel, but we have no method. If Pure Talk can’t support us, they should give us a reasonable method of canceling.
Hi, Rick! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 8, 2022
I have never dealt with a customer service that lacks so much in customer service. I became a Puretalk customer in January. I ordered two phones; one for my wife and one for me, along with three phone plans; one for me, one for my wife, and one for my daughter. This transaction cost me over three hundred dollars. I had no concerns about it. The phone that I purchased for myself was an "out of the box" Nokia phone. I asked for a phone that had wifi calling capabilities. I was told the Nokia did, so I went ahead with the Nokia. When I received the phone, I was disappointed. It was not "wifi calling"ready.
I called Customer Service that very night that I received the phone and requested a return and a replacement phone. I had to purchase another phone and pay for the return of the Nokia. I wasn't happy paying for the return shipping because I bought a phone under the pretense I was getting wifi calling. I still was patient. I took my phone to UPS and sent it to Puretalk USA. Weeks went by before I decided to contact Puretalk.
The warehouse had not even looked at my return phone yet. I was told they would get right on it. I said that that was fine and to please email me or call me when they refunded my money. I never received a call or an email back. Once again, I called Puretalk. They still had not done anything with my return. More weeks went by, and maybe I had to call more times. The result was that there were some supposed scratches on the screen, and I was not getting my refund for my phone. I was much less happy then.
I tried to be fair, and I asked them to send me pictures of the scratched phone screen. I never received them. It is March now. I have made two payments to Puretalk USA, and I have not received my phone back, nor have I received my refund, nor have I received any rational explanation for either. I also would like to know why customer service asks for a phone number, "just in case we get disconnected, I can call you back" from the customer when customer service NEVER CALLS YOU BACK!!!! I have been disconnected multiple times after waiting on the "customer service personnel" sometimes an hour! I never received a call back from anyone except Sylvia. No matter how hard she tried to help me, the warehouse failed.
Hi, there, Chris! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com