PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 18, 2021
I do not regret changing, satisfied so far. It’s been a short time so I’ll let you know in the future. The cellular data/connectivity seems to be a little less reliable. It’s hit or miss depending on my location. But, not too bad. Not a deal breaker at the moment.
Greetings, Gerald! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
You asked me for a review. I am a new customer (3 months in). First time I called I was very pleased. After that, not at all. It took 3 calls to get my phones sorted out because the wrong number was ported to the wrong phone. Coverage is so-so. I randomly lose my Spotify which never happened while with a CDMA carrier. I tried calling customer service 2 times within the first 14 days as I was on traveling and in meetings most days. First time, you weren't open yet, 2nd time I called more than an hour before your stated closing time. I waited at least 45 minutes and was hung up on 30 minutes before your hours say you closed. That was the final day of 14, I would have canceled if I could have spoken to someone.
In addition, I feel taken advantage of because I'm l now locked in for 2 years on a pre-paid plan for a phone I could have bought outright for less than half the price I'd pay if I canceled today. I could care less for the "free" (not really free) AMAC membership. Now I'm stuck with you for 2 years... I will NOT recommend you to anyone! It's too bad because I was really excited when I saw you in AMAC. Thank GOD the coverage is decent because I'd be stuck figuring out how to move my number to a CDMA carrier AND I'd be paying you for nothing! I'm counting the months until I can say goodbye!
Greetings, Christy! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
We’re saving more each month and still getting great service. The change of service from ATT to Pure Talk was easy and the employees who assisted us were polite and kind. It was such a great choice for my family. We wish we did it sooner!!
Hello, Matthew! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 18, 2021
I switched to Puretalk from Verizon a few months ago. I have a friend in Canada that I can no longer send texts to. This was unexpected and perhaps my own oversight. After I move to Florida in a couple of weeks I do plan on seeking an alternative service provider to help with this.. I am almost deaf so calling customer service and going thru a long list of instructions only to find out that it didn't help was also disappointing. They told me it could be made to work on my phone. My mother also plans to do the same due to issues with texting.
Greetings, Donald! At this time, we do not offer International Texting. However, we do offer International Calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
Customer service is great, WIFI service is spotty at best. I can’t not pull up a map, or look up items unless I’m connected to a WiFi service most of the time. It does work on occasion but not consistently.
Greetings, Elizabeth! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/22/21
Greetings, Elizabeth! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 18, 2021
Great customer service. I called in reference to changing a home phone number over to Puretalk. I am completely satisfied with the customer service that I received, very helpful and very accommodating, very easy to accomplish. Thanks to Puretalk. I will recommend Puretalk to all of my friends.
Hello, James! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 18, 2021
I am generally happy with PureTalk because the switch from my previous carrier was painless. The only problem that I encountered was getting notified of voicemail. A quick call to PureTalk fixed that. Apparently some setting on their side was not made. Coverage is about at a par with other carriers. There are gaps but that is to be expected in rural communities. In general, the gaps for all carriers are disappearing over time.
Greetings, Nick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
I really miss the visual voicemail I had with AT&T. Even before visual voicemail there was a list of numbers containing voicemails. I feel like having to dial into my vm that I have vaulted back in time to the early 2000. Not having that list readily available is inconvenient.
Greetings, Sarah! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
This is the first cellphone I have ever owned and have only a landline to compare it to. So far it has work as I had expected. The clarity of phone conversations while at home and at work has static, making it harder to understand who I am talking to. This has happened when calling other cellphones and landlines. Everything else has worked as advertised so far.
Greetings, Mark! Call clarity can be affected by coverage, which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 17, 2021
Ordering was easy. Setup and changing SIM card was easy. AT&T said my husband need to buy a new phone. Not true. I have better coverage, 4 bars most of the time. No dropped calls. My husband is texting way. The price for both phones is half the price of AT&T. Love it. Have told all my friends.
Hello, Doris! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 17, 2021
My service is just not as good as I expected. I switched from AT&T and assumed since you use AT&T lines that my service would be the same. My data doesn't kick in like I think it should either. I have to keep either restarting it or putting on airplane mode for it to switch towers and have service. Just not happy in general.
Greetings, Wanda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 17, 2021
I have been a Verizon customer for over 20 years and their pricing increases gave me the incentive to try Pure Talk. I have found some dead spots here in VT but I had the same issues with Verizon. I have told most of my family and friends about your service.
Hello, Paul! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 17, 2021
Phones are very slow. Brand new phone and it crashed the other day. Service is very slow almost everywhere. I definitely wouldn’t say it’s an unlimited plan! Definitely wouldn’t recommend Pure Talk to anyone. Definitely get what you pay for.
Hi there, Scott! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 07/22/2021
Greetings, Scott! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 17, 2021
The service is uncertain and the service is unsatisfactory, after calling the help line 3 times calling and waiting on average of 20 to 30 min just to talk to some one, and still not getting my phone to text properly. I am tired of it and am thinking of switching back to T-Mobile. Rick J.
Hi there, Richard! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/23/2021Greetings, Richard! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 17, 2021
Data usage is go up without me using it so I think you have scam going to charge more than I am using!! I will advise the radio station of your practice. I have already used 3.56 gigs and I wasn't using it!
Hi there, George! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 17, 2021
I have only been a customer 2 months. With new iPhone 12’s we had trouble using the phone off WiFi. Cellular data was impossible to use but slowly got fixed. Apparently the updates did not initially work and sometimes our phones struggle without WiFi. Good luck. I want you to succeed.
Greetings, Tom! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:07/23/2021Greetings, Tom! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 17, 2021
I haven't been a customer very long but am happy so far! What I do know is that when I had a question about my new account, the response was quick, professional and friendly. I haven't traveled to my family's cabin yet so will know how the coverage is later this summer.
Greetings, Julie! We are very pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 17, 2021
It doesn’t matter how low the monthly cost is, if you don’t have service, can’t download info from Google, it’s useless. I went back to Verizon, pay $70.00 a month and can use my phone when and where I need to.
Greetings, Beverly! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 17, 2021
I did not have good reception or availability when I was on the coast of N. Carolina a few weeks ago which surprised me because I never had a problem with this with my previous carrier (AT&T); I also called to see if I could eliminate having to put in a code to receive messages I had received on my phone and didn't receive good instruction on how to stop that. I am very happy with my bill!
Greetings, Karen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding the voicemail issue, to disable the password, press "4" to access Personal Options, then "2" for Administrative Options, and "1" for Password Options. Press "2" to disable your voicemail password. Follow any additional prompts you hear before disconnecting. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 16, 2021
I thought the transfer from AT&T to PureTalk went flawlessly. The only difference I am experiencing is dropped calls at home occasionally. I’m still ecstatic with the service versus the price! Thanks so much!!
Greetings, James! We are very happy to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 16, 2021
I purchased a phone and set up service. The people I worked with were very nice and helpful. The pricing wasn't as good as I had anticipated. That anticipation was based on ads I had heard on the radio ads I had heard.
Greetings, Bruce! We are very pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 16, 2021
My experience has been very good! Great service and friendly staff. Only small thing is that the dial up time is slightly lagged but other than that everything functions fast and efficient. If I were to order again, I definitely would. 100% recommend.
Greetings, Jeremiah! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 16, 2021
You only had ATT phones and their service in northern Wisconsin is terrible. Lots of dead zones with no service. I will most likely go back to Smart Talk after my 2 years. It same price and they use att or Verizon.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 16, 2021
Pure Talk is totally awesome and 200% better than ATT. Unlike ATT, with Pure Talk I don't lose service when I'm inside buildings like malls, schools etc. Best part. I'm saving over $100.00. ATT charged nearly 3 times for the exact same services I am using with PureTalk. Again, Pure Talk is Awesome!
Greetings, Garold! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 100 dollars on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 15, 2021
I've called several times trying to get this situation straightened out! This order was CANCELLED right after I placed it because I thought I wanted a different plan. I then placed another order. Order #**. You did not send the cancellation to Affirm for order **. Now they are sending delinquency reports to the credit bureau!!!! I am going to file a class action lawsuit if this is not resolved IMMEDIATELY!!!
Greetings, Douglas! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 15, 2021
The past almost 2 weeks I tried calling up there to have assistance with my voicemail. No one answers, I am on hold forever. I regret to inform you all, but I went with another service provider. I have a new phone and a new plan. Still cannot access my voicemail on my old phone.
Greetings, Thomas! We regret to hear about the experience you have with Pure Talk thus far. To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your own phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 15, 2021
It's an alternative only and somewhat overpriced for the service. It could be better as far as the service goes, as some calls are dropped in mid-conversation. I would only recommend it to the "poor" who can't afford premium service with another carrier. All cell phones are not the same, and all carriers know it and throttle the service purposely just to sell high-end phones to their customers.
Greetings, Kenneth! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 15, 2021
I switched from AT&T because of bill increasing all of the time and poor customer service. I love PureTalk. I’m very happy with everything; service, reception. Extremely happy that I have switched. I tell everyone! I had my doubts at first but my doubts are no more. I’ve even been out in the country where service is spotty. I never lost my service; I had lost it before in certain places. That was proof enough for me.
Greetings, Gretchen! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 15, 2021
Ready to change back to AT&T. Same phone and same location, but signal decreased dramatically when switched to PureTalk. Been on the phone with tech support for long, long time. Still no good. We live in a rural area, but we were told towers and signal would be the same as AT&T. Not so. I am very frustrated.
Hi there, Donna ! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/22/2021Greetings, Donna! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 15, 2021
I'm unsatisfied, I was unable to transfer the second phone line from PagePlus. And on the line that was transferred successfully I'm miss having visual voicemail. Also, the T-Mobile reception isn't as good as on PagePlus which uses Verizon towers.
Hi there, William! We regret to hear about the experience you have had with Pure Talk thus far. We do offer iphone 6s and above but it is not guaranteed for all androids device. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed July 14, 2021
Service with friendly, knowledgeable personnel...just a phone call away. Always assured that I can do what they suggest without damaging the phone and my problem/question always resolved with only one call.. Love doing business with you.
Hi, Diane! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 14, 2021
I have had dropped calls. I have calls that never even show up as recents. I DETEST the voicemail system. I have to call a code to retrieve my voicemails. They are not listed in order. They are never transcribed.
Greetings, Bonnie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 14, 2021
I am planning on leaving Pure Talk for the following reasons: group texts - I cannot send in a group text - it will say undeliverable. I receive group texts late - like the next day. As a parent I'm in many group texts and need to receive them in a timely manner. Service - when I leave my home I have to turn my phone off and back on for it to work. My daughter has an iphone 8 and besides receiving calls and texts her data does not work. I will really hoping we could leave AT and T and stay with pure talk.
Greetings, Krista! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/19/21
Greetings, Krista! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 14, 2021
My service has been less than satisfactory. It has been about 3 months and I cannot access most videos or text graphics. I have attempted tech support numerous times and cannot get through. A couple reps said they would call back and have not followed through. We have also had many dropped or not connecting calls.
Greetings, Susan! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 07/24/21
Greetings, Susan! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 13, 2021
I have been waiting for a replacement phone for 3 weeks and was told it would be here in 24 hours. Plus I can't even call my mother on her phone and vice versa sitting next to each other. And calling people is very hit or miss and I am supposed to be in a strong coverage area. This whole thing is a total fiasco. I would strongly advise that someone take responsibility for their jobs and their actions. It seems everyone just wants to pass the buck. And it is bad enough to get lied to every time I call about all the issues that I have called in for, and yes it is a long list of calls because no one wants to get this taken care of. And the BBB has got a report in which you waited for the last minute to contact me. Another way to just say go away. So I am still waiting for the replacement phone and to be able to call my mother and talk to her, or do I have to wait until she passes away and have to talk to her in heaven?
Greetings, Rick! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused you. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 13, 2021
In some areas, I'm experiencing reception problems. Also the voicemail and messaging functions on my phone have either changed or lost. However, phone calls are clear and strong. The price is unbeatable. Puretalk is a good alternative to the big carriers.
Greetings, Alvin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 13, 2021
I am neutral on my assessment of coverage with Puretalk. As a prior Verizon customer the coverage was much better than Puretalk. Not in area of coverage but the speed and response of app exchange. For instance, there seems to be a great lag in sending and receiving info in SMS form, internet searches, and email. The signal strength bars can be high and in an instant can change to low or no coverage. Holding my old Verizon phone in hand alongside my Puretalk phone the Verizon phone will maintain signal strength while Puretalk will fluctuate. The benefit of Puretalk, for me, is the cost savings.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
I have had to call customer service multiple times and waited more than an hour each time. We still have issues unresolved. One tech was no help and he finally hung up on me probably because he couldn't help me. Please help.
Greetings, Barbara! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
My husband and I just switched service last month. We can not get any service out of our phone since we have had it. We get AT&T out here but no towers. It is fine in city but not at our home. I got him to switch and he is unhappy. Please help. We had androids and Verizon before. Thanks.
Greetings, Ava! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
I switched to Pure Talk from AT&T. I saved a bunch of money but I was unable to send or receive texts, picture text or even make phone calls most of the time. I called CS and they had me make changes in my settings that helped for about a month. MY phone was updating every week it seemed and then I could not send or receive texts again. After a couple months of barely having a phone I switched carriers again. CS was great but the constant updating and the changes made it impossible to stay with them.
Greetings, Sara! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed July 12, 2021
I signed up, ordered my Wife a (new) 5.4 Nokia, thinking it was a great phones. Since she being 74, it was perfect. We some features, like dropped or not able to call out, incoming messages and attachments all not working. For 3-4 weeks of being on the phone to Bogota, Columbia and Pure Talk, not able to fix. So I asked for a refund. "Sorry," I was told, "Past the 14 days of warranty." I was unhappy but she needed a phone. I ordered another, exact phone, a 5.4 Nokia. Same exact problem. Again, cannot fix it. I did get a money back phone call but haven't seen the credit on my Credit Card yet and it's been over a week. I haven't sent the phone either, waiting on the Credit back.
In the calls to Bogota, Columbia, they were very helpful and answered almost immediately. No problems there. The calls to Pure Talk was draining, I spent hours and hours and hours on hold many times. A couple times all day on speaker to no avail, no one answered. Twice I was to "push the #2 and not lose my place in line and I would get a callback". NEVER got a call back!! Unhappy as I was, I decided to take my business elsewhere and they canceled my Pure Talk service. We have new phones that work perfectly. Customer service is almost immediate, AS IT SHOULD BE!!!! Now and I will for a while, Badmouth Pure Talk to everyone I see. I went online and I'll do it more as time goes by and Badmouth Pure Talk everywhere I can. What do I want, you ask?? I want my money back for the wife's 1st 5.4 Nokia and for the 2nd 5.4 Nokia and I'll shut up and go away.
Greetings, Robert! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
I am very dissatisfied with this company. There are outages in my area, I had to find out the hard way. After I paid for my first month service, I had several problems where I waited on the phone for 30 mins before I received help; I was told that the messages I received for example, "the SIM card in is not from Verizon Wireless" that this message will disappear, it is still showing up. The outages are still going on and it will be entering into the third month. My phone drops the signal while I am on the phone at home which has interfered with personal calls, conference calls, and banking. It really messes things up when you can't dial out, text messages fail, or the call fails when people are calling me. I asked for a break on the price the first month for all the trouble and NOTHING happened. Currently looking for another carrier. This has been a real headache, and family not too happy that I have not changed carriers, yet.
Greetings, Suzanne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience this may have caused you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
Pure Talk Is a great service and the price is right. Switched from ** because when you go a little over your plan the price goes up and and they keep you at that price no matter if you use less the month. Pure talk is far more honest in there pricing.
Greetings, Richard! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you taking the time to provide feedback. It is greatly appreciated!
Reviewed July 12, 2021
The international calling sometimes connects instantly & others You have to call & call until finally it goes thru! It is always ringing but not always connecting, it is not the intl #, because the person on the other side never know that I have called! But yet, no one seems to know how to fix it.
Greetings, Oliver! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
I have called 6 times music, music, music when I get someone they transfer me to someone else. I hear more music. I wait then when someone answers I somehow get cut off. The cell phone continues to say "no data" all the time.
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding your data issue, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/15/2021Greetings, John! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 12, 2021
I will be talking on the phone and the call just drops off without warning. Other times, the person on the other end sounds like an alien. Not happy with the quality of my phone calls. Also, I cannot always connect to the internet.
Greetings, GA! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions to reset these settings. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed July 12, 2021
The first month of having Puretalk my service wasn’t great at all. I wouldn’t receive text messages until the next day or so. That is still happening sometimes but not as often. My service isn’t good at my house just because of our location so if you are able to enhance my service here at my home then that would be helpful. Overall I’m pleased with the change that I made from AT&T to pure talk.
Kristy
Greetings, Kristy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 11, 2021
Had terrible time setting up voicemail. Many calls go directly to voicemail. Texts are often delayed hours. Cellular service is said to be unavailable for no reason. Not happy with service!! Missed several important calls and texts. Spotty reception and slow response.
Greetings, Charles! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 11, 2021
Would have been a 5 if it had not been for my call for help. Two calls were made: first representative did not know what she was doing and I immediately tried signing up with another carrier. Made another call and problem was solved...what a difference in reps. Call me for details if you are really interested.
Greetings, Frank! We regret to hear about the experience you have had with our Technical Support department as they are always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the inconvenience you have encountered and we will be taking a further look into this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 11, 2021
Friendly, helpful tech support. Had to make some setting changes but everything works well now. Great value and service. Would recommend to friends and family. Phone service is excellent. No problems with data reception. Very happy with service and price. Way to go PureTalk.
Hello, Nancy! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 11, 2021
Can’t get voicemail set up. Called 2 times. Nobody can help me!? Don’t know what to do, please contact me somehow, need help from someone. Don’t know what to do. Makes me unhappy, please try to get this straightened out.
Hi there, Mike! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 11, 2021
I know things can change, but for now all is good. Delighted with the price and the service has been every bit as good as I had with my previous provider. Have had this service for just over a month now.
Greetings, Daniel! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 10, 2021
Hello, The ads for PureTalk say that you use the same network as the big guys like Verizon, but since my fiancé and I switched over, it's not as easy to connect. He doesn't have signal at work as easily as he used to, and frequently when I call him the call doesn't go through but shunts to voice mail. Also when I travel I don't have good signal in places where it used to be just fine.
Greetings, Carrie! We regret to hear that you are experiencing issues with connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/15/2021Greetings, Carrie! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 10, 2021
I switched from AT&T and before I switched, I never had any problems sending or receiving phone calls inside our house. Now that we have switched to Pure Talk, I have to step outside the house to make calls or receive any calls. We have reached out to pure talk several times, but without any resolution. Is it possible to send us a signal booster for inside our house? I believe this will resolve our issue.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. At this time, we do not sell cell boosters. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 10, 2021
I have had no problems with the service and am saving loads of money!!!! I needed customer service at the beginning and it was not difficult, which was nice. The person I spoke to knew what she was talking about and was courteous and friendly.
Greetings, Lynne! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed July 10, 2021
I chose the plan with unlimited talk, text, and data. I found out the hard way, that the plan is capped at 30 gigabytes of data. Being capped at 30 gigs is not unlimited!!!!! That is a deceptive advertising practice that Pure Talk is engaged in. On the upside, your customer service people are very courteous and helpful. But that doesn't offset the false advertising.
Hi there, Chris! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
Everything should be listed in my file, otherwise, this would take pages to get through. The last is a few days ago mid-afternoon, when I went to use my phone I could neither text nor make a call. Finally, since I live alone, a day later I used another phone to contact you. (This particular has occurred more than once in the recent past.) I was taken through the steps in settings to fix the problem at the end of which was told to shut off the phone, take out the SIM card, wait a minute, put it back in and restart the phone. HOWEVER. When it came back I saw about a 3-second flash that read "erasing" and my screen shot and everything else was exchanged for something new. And no service.
I've called back many times since, gone to Verizon (my previous carrier where I bought the phone) three separate times and still nothing had been resolved. Yes, I've asked to speak to management and was never given the opportunity. Apparently, that's not allowed! When I signed up with PureTalk I made a commitment to give it a try for three months, no matter what. This week begins the third month. In all my 20 years using cell phone providers I've never had any problems close to what I've had to endure with PureTalk. A few hour ago, I was told by a phone rep that my phone somehow is reading Verizon, not PureTalk and that Verizon has to "unlock" my phone for PureTalk access. But I've no one around whose phone I can use to make the call until Sunday or Monday. Thank you.
Hi there, Vincent! We regret to hear that you are experiencing making phone calls and sending text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/23/2021Greetings, Vincent! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 9, 2021
In my experience with Pure Talk, I experienced slow speeds and difficulty getting on the internet. I thought for AT&T it would be superior. Sprint beat it hands down, the carrier data just didn’t work properly. Maybe there is no cell towers for AT&T in the area?
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
Outcalls. Have contacted you twice about this issue. You suggested we swap SIM cards which worked then it happened again so I called & you were supposed to send a replacement SIM card. Two weeks ago. It has now happened again but I am not going to switch cards all the time.
Greetings, Leslie! We regret to hear you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/15/21
Greetings, Leslie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 9, 2021
Was with AT&T and paying $60.00 month. With PureTalk, I am getting same service for &30.00 month. Very easy to sign up. Pure Talk even canceled AT&T account for me and switched over with no problems. Bought new phone and the Pure Talk Sim card was picked up immediately with no issues.
Hello, Andrew! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 9, 2021
Overall experience is fine except no initial instruction or even mention about voice mail set up so wondered for a month why my iPhone voicemail was not working. It took several calls and waiting on the phone for over 45 min. two times until a PureTalk tech service person told me that PureTalk had to initiate something in your system in order to have voicemail messages appear on my iPhone.
Greetings, Bill! We regret to hear you experienced issues with your voicemail. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
I would prefer the visual voicemail to write out the message, not just the number for me to play the voicemail. In addition, the website is not specific enough either. Other than that, I'm happy with the service you have at Pure Talk USA. I don't know what else to say.
Hello, Jeanita! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
I was very excited to switch my family and our 5 phones to Puretalk. The price was right, everything went smooth, and we were on our way to great service and products. What I’m going to complain about is the trade in process and customer service. My trade ins were sent in and once received, I was unable to accept the trade in offers. I spent over 8 hours on the phone with pure talk representatives over multiple days. I would have to explain my predicament over and over and over again, I would then be put on hold for hours and then have to explain it again. Through multiple emails and phone calls, I was told the issues were resolved and I would be receiving new emails with corrected links through phobio. The emails came but the links still did not work and I was unable to approve the offers.
Everything was documented and I begged them not to send the phones back. But of course they did and I now have the 3 phones I was supposed to (and very much needed) receive the approximate $300 to 400 credit. I’m not sure what I do now. I do know I’m probably done with pure talk after the 2 years when I won’t have to pay for the phones. This has been so disappointing in so many ways. No one responds to my emails and would just pass me off and pass me off. Not sure if I have any recourse now. Maybe you’ll respond to this.
Greetings, Travis! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
The wait time to connect to a customer service person was too long (30 minutes). The agent I connected with was terrific and resolved my issue quickly, but the connect time was very long. Other than that, I am very pleased with Puretalk and am planning to switch my family over to Puretalk.
Hello, Jon! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
I lose capability to use my car navigation system due to not being connected to a website. Works fine otherwise. Wish there was a way to stay roaming capable. Also cannot receive and download some texts. It shows a 1KB packet but never finishes or displays contents.
Greetings, David! We regret to hear you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/15/21
Greetings, David! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 8, 2021
Call forwarding is advertised but doesn't work on Android phone ("call settings error" "unexpected response from network"). Using Dialpad code also doesn't work. 2 calls to Tech support resulted in their telling me I have to call tech support to turn forwarding off/on. Not very convenient. Tech support poor.
Greetings, Lee! In order to enable call forwarding, you will need to contact our Technical Support department. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Updated review: July 16, 2021
Pure Talk responded quickly to me about my issues and resolved them. All great now.
Original Review: July 8, 2021
Anytime I'm attempting to watch a video or stream music from YouTube, it's interrupted with buffering. Also, a lot of times, it shows I have service but it will not connect to anything, except a phone call. I never had this issue with my previous service providers. It's gotten to the point that I'm seriously considering switching services. I was hoping that by paying less that I was getting less.
Greetings, William! We regret to hear that you are experiencing issues with service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/15/21
Greetings, William! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 8, 2021
Switching to Pure Talk from Verizon has reduced my phone bill by approximately 50%. I was able to help support the radio host that advertised pure talk to me. I have set my parents up with Puretalk, which greatly helps them with their fixed income.
Hello, Patrick! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 8, 2021
I was very happy with my service until I had to travel out of the country. I called a week in advance to schedule the number to be suspended on the date of my departure, to be reactivated upon my return. The representative said that was fine but I had to call again at the exact time I needed to suspend the number. This seemed a bit silly, but I agreed. Sure enough it was very hectic at the airport and I had already taken off when I remembered I was supposed to call. I assumed this would be no problem as I could just call from abroad and explain the situation, but the representative was extremely uninterested in helping and proceeded to inform me that now that the number was 'overdue', I would have to pay the full bill plus an additional charge to get my number back upon returning.
I believe this is extremely unreasonable considering I informed a week before my departure that I was leaving the country. I should have been able to easily just suspend the number remotely given the circumstances. Now I have to pay for all the time I was not using the service plus extra, not to mention the costs of the international calls which resulted in no help at all, in order to get my number back upon returning in a few days. Very disappointed with this dreadful customer service standard.
Greetings, Ashton! We regret to hear about your experience with Pure Talk thus far. In order to suspend service, customers will need to contact our Customer Service department on the day they would like to suspend. At this time, we do not offer this option through your Pure Talk account portal. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 8, 2021
I purchased a phone from Pure Talk along with a plan and switched carriers, the phone was defective from day one. I thought it was me just getting used to and learning a new phone. All pure talk offered was a new phone I could purchase for full price, and refused to honor my original contract. I now have to send the bad phone to Nokia for repair or replacement and be without a phone that whole time. I wrongly believed all the commercials I heard about pure talk. You are as bad as all the other carriers out there. No help whatsoever.
Greetings, Bambi! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 8, 2021
The main thing I don't like about Pure Talk: I need my phone to hotspot. I have called twice and no one has been able to help me to make the hotspot work. I have even tried to tether it and it still will not allow me to use it as an internet source. I will probably be discontinuing my service because of that reason. Thank you.
Greetings, Robbie! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 8, 2021
Reliable service for a great price, great customer service. I was a AT&T customer for over 20 years. I just wish I had switched sooner. I could not be happier with my new service, and I do recommend you to my friends.
Hello, Paul! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 7, 2021
When I got Pure Talk, I was told the signal, reception, would be better than TMobile as Pure Talk uses ATT towers. The signal is the same or worse. Calls are dropped or don't go through at all when I use my phone in my house. I am 5 or 6 miles Northeast of any towers; in the country; not inside Lubbock, Tx. There are many places in my house where the person I am talking to hears every third word. One of those dead spots is my easy chair and my bedroom. I have talked to You many times. There seems to be no solution. One of your tech people said I should just go outside when I want to use my phone!!!! NOT TALK IN MY HOUSE?? What a dumb solution!! So, I'm stuck with you for 2 years to pay off my phone. My address is **. Phone is **, Very bad service for country folk!! Anne **
Greetings, Anne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 7, 2021
I’d like some sort of notification if I have a voicemail. I’m accustomed to being able to see the number of the party leaving a message, and even a transcript of the message. At a minimum I’d like an indication that I have new voicemail. The service has been good otherwise.
Hi there, Rene! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Overall, we are happy you are enjoying our services. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed July 7, 2021
When I receive a voicemail, I prefer to hear it on my phone's speaker. That option is not presented or programmed in as far as I can tell. I find that confusing since it's a common feature on everything else I do on my phone. Otherwise, I'm satisfied with the coverage.
Hi there, Ken! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Overall, we are happy you are enjoying our services. Thank you for your feedback as it always helps us to improve the Pure Talk experience
Reviewed July 7, 2021
Easy to switch. Kept Numbers and Phones. Can't tell any difference in service as we were on AT&T and are still accessing AT&T network. Issues some people might have: Unlocking existing phone, physically swapping out SIM chips, following the activation sequence for the phone to use the PureTalk SIM. However, this is minor compared to the $80 a month savings. (2 lines) Also I didn't realize I was paying for a 4 gig service while consistently using under 1/2 gig.
Greetings, Irvin! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 7, 2021
Poor phone reception and data when not on wifi. My friend has an S6 and on the Att network. When he is 2' away from me his phone works perfectly calls and internet. My phone an S8 which is thought to be an upgrade from the s6 does nothing. Is it fair to say att prioritizes its customers with better service than other companies that use their network?
Hi there, Andrew! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/13/2021
Greetings, Andrew! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 7, 2021
Due to price savings I was switching my cell service to Pure Talk. Bad mistake, you do get what you pay for! First, after my number was ported over I was unable to receive text messages. Tech support got that fixed, but I had to turn off Wifi. After that was fixed I was unable to receive calls! Kind of makes a phone useless! After 3 additional tech reps and several dropped calls, while talking with the phone company, I gave up as they never got it fixed. All the reps kept having me do the same thing over and over. Ever heard of doing the same thing and expecting different results? I'm back to where I came from! I had rather pay more, know the service works and have tech support, if needed, that knows what they are doing!
Greetings, Tom! We regret to hear about the experience you have had with our Technical Support department as they are always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the inconvenience you have encountered and we will be taking a further look into this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 7, 2021
Pure Talk is nothing but crooked company. After I cancelled my subscription with them, they continue to take my money from my account. I did only allowed them to take it first time when I subscribed the service. Now Pure Talk doesn't want to give me my money back from past 2 months. I'll fight for my money and I'll talk to people not to subscribe services with Pure Talk.
Greetings, Pete! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 7, 2021
My Experience With Pure Talk USA Was Not Good! Not Happy With The Phone Service! You Really Don't Get Unlimited Data. I Lost My Visual Voice Mail When I Switched! My Phone Wasn't Recharged On The Date It Was Supposed To Be!
Hi there, Rueben! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Regarding your hotspot issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Please note, we offer Hotspot for iPhone 6s and above but it is not guaranteed to work on all androids. As some software versions are not supported on our network. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 7, 2021
I listen to Rush Limbaugh and it was his recommendation that I chose Pure Talk and was suppose to receive 25% discount on my first month service bill. I did not receive the Rush Limbaugh discount. I should have received more instruction on setting up the Pure Talk Network. A little disappointed with the Customer Service so far. Rosalind.
Greetings, Rosalind! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
Very happy with Customer Service Reps easy to understand and professional behavior. Same GSM based system, only it SEEMS much more clear compared to Cricket or Straight Talk. I wish I knew why it is better (technically) so you could use it in your ads. Living in the Sticks (rural Alabama) with one bar, you have to get used to delays; most voice mails arrive the next day. Then there is the phone going to No Service after about one hour.
Hello, Patrick! We are pleased to hear you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
AT the most we get 1 bar of reception and frequently "NO SERVICE". More than 1/2 of the texts fail to send, others have taken hours to finally go. We have received texts from family members 10 hours after they were sent. Most of the time they are received in a timely matter; however our return response often does not go and we get a "try again" error. Although telephone calls are not normally a problem they have also been "dropped". We previously had Verizon Wireless service with no problems.
Greetings, Joseph! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
I switched from Verizon to Google FI. Verizon is expensive and Google FI phone service was terrible with no solution from help desk. Pure Talk just works and very low cost. I like the web page to keep track of my data usage. I have no plans on leaving this carrier.
Hi, Joe! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 6, 2021
In general, the service works for us and at a much lower cost. However, as a family, we need to share and roll over minutes. My husband very rarely go anywhere near our limit. But, when there is a family emergency resulting in a death, it is difficult to remember to call you and increase our minutes. We also need to be able to block calls or report spam both in messages and by phone number. Other than those two things, we are fine.
Hello, Sharon! At this time, we do not have the capability to block unwanted calls and texts. Most devices allow you to block phone numbers through the call settings. We will be sending you a private message regarding your service plan. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
I have not had any cell phone service issues since switching to PureTalk and PureTalk saves me $. My understanding is the telecom network used is the same as AT&T, so there isn't any qualitative advantage to staying with one of the telecom giants.
Hello, Martin! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 6, 2021
I was a little upset when my service was down for 3 days in June and if I had known 5G was coming or if the issues happen to be related to those changes I would've been okay. However, I was run around in circles and the issues were blamed on an iphone update that wasn't a problem until the carrier settings updated a few days later. Remember Honesty goes a lot further than the cloak and dagger approach to hiding issues or admitting you've made a mistake. This doesn't change how much I enjoy the coverage and I would never go back to one of the large carriers.
Hello, Robert! We regret to hear you experienced issues with service. Due to the software and carrier updates, we experienced issues with the network, which have now been resolved. If you have any further questions or concerns, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
I thought Pure Talk used the same equipment as AT&T but all too often, my wife (using AT&T as the provider), is able to get data but I cannot - even though we are standing next to each other. Why is that? She has iPhone11 with AT&T, I have iPhone 12.
Greetings, Stephen! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/15/21
Greetings, Stephen! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed July 6, 2021
It seems we are paying for the phone we bought twice. Also, we do not seem to get veteran's discount on the $80.00 monthly bill. Our startup on your systems was way too long and recovery on the old phone transferred still does not work properly. We thought we were going to be better off than T-Mobile. We are not because your signal is always one bar of less! Maybe all the problems belong to Apple and not you! We will not be with you much longer due to poor service and big bill not expected. We are not saving any money being with Pure Talk. We need some excellent technical help for 82 and 83 year old customers, one that is deaf with I-Phone to help talk as a deaf man!
Greetings, Ronald! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. In order to receive our 15% military discount, you will need to send a copy of your DD214 or Military ID to us.military@puretalkusa.com. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
In 3 Months I have had no problems with the service. It is reasonable and works very well. I am pleased with the service. I have no dropped calls and the text works very well. I will recommend this service to all of my friends.
Hello, John! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 6, 2021
My phone would no longer let me dial out or receive calls and instead would give a recording that said something like: "Your plan is too low, please make a payment", even though I had unlimited on everything but data. I called PureTalk on two occasions and was on hold for over an hour with no response even when I was told that if I pushed button 2 I would get a call back. I had to literally go on to Facebook and complain in order for someone to reach out to me through Messenger. Once I was able to talk through messenger with a customer service rep, my service was restored with an apology that my phone line had experienced a glitch and that they had restored all the values of my service. So..I'm satisfied with the result, but getting ahold of a customer service rep by phone to me seems nearly impossible. I'm not yet convinced that Pure Talk is the choice for us, but we are going to keep one additional month to see how it goes.
Greetings, Rachel! We regret to hear that you are experiencing service issues. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
Easy transition from ATT. The savings are enormous!!! I expected to save $70 but I am actually saving closer to $100. I have not noticed any difference in coverage, however, there are occasions where the internet seems slower, but not significant.
Hello, Kirk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 6, 2021
It is very hard to contact customer service. I have waited up to 50 minutes to speak to someone just to have nothing done to resolve my issue. Regarding the false advertising; I called several times regarding the fact that every time I make a phone call I only have 3G service. I have 4g service until I make a phone call. PureTalk advertising states I will have the same service and bars I had with the "big guys". This is not so. My call quality has diminished, since it is always in 3G. This is very disappointing and not one customer service person or tech could correct the issue. Instead I received lame excuses like my phone is only capable of 3G or I was in a 3G area. Not so. My Verizon phone is 4G which is the service I receive when with them, never 3G. I work in a 5G area which is very populated. I really wanted to like Puretalk.
Greetings, Sherry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
We had ** before we switched to Pure Talk. We had great service always and now it is a bit spotty. We don't have the connection and service we did with **. Often times we don't receive calls. We have trouble hearing the other person and vice versa. The signal is poor.
Greetings, Linda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
Was trying to set up my IPAD with Pure Talk and it simply does not work. I have no service. Please give me a competent service tech that can straighten this out. I have talked to several techs that could not help me.
Greetings, Robert! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/09/21
Greetings, Robert! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 6, 2021
We left Verizon to go to Pure Talk, we had awesome coverage with Verizon and could use internet calling if we was in our basement where cell service isn't good. We switched to Pure Talk because of ads of their low price, same great coverage, no over charges for data. The people at Pure Talk were polite (great service) and shipped our new Sim cards out so we could call back and activate them. Well we found out they are not open to call 24/7. Had to wait for business hrs to call, no biggie. We got our cells all hooked up and found we have terrible coverage even tho they said we would have the same. But we figured that's ok, we will use our internet calling through WiFi like we had sometimes done with Verizon, but guess what, they don't offer that. If they was available 24/7 to call, and we had good coverage or even use the WiFi calling, I would of gave them 5 stars. Hopefully it can get better because we love the price and employees.
Greetings, Mike! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we are only able to guarantee that the Wi-Fi calling feature will work with iPhone models 6S and above. We cannot guarantee Wi-Fi calling will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 6, 2021
I don’t have very good signal most of the places I travel. I never have signal at home I used to have at least some with my other provider when I was at home. Now I may have to change back to a more expensive provider just to use my phone. And I’m not happy about that.
Greetings, Robert! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 5, 2021
I’ve been happy with my service except I do have problems with my texts not sending at times. Also I feel like the data use goes much faster than with my old carrier. Overall we are happy we made the switch.
Greetings, Melissa! We are pleased to hear that you are enjoying your Pure Talk service. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 5, 2021
We have found that the AT&T service coverage is not very good. Many times as we move about the area, we find we are down to 1or 2 bars. Our previous Verizon service was a lot better. Somewhat disappointed in the AT&T coverage.
Greetings, Tom! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 5, 2021
We had no idea that there was a service that we would love, like we do PureTalk. The service is every bit as strong and good, as the large providers. I esp like the updates from the carrier service (which is provided by PureTalk). The money saved is such a benefit…money that we can use to support Vets, and Christian projects. We are grateful and thankful for this cellular provider! We are telling all of our friends to change their service to PureTalk!
Hello, Carole! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 5, 2021
When we transferred to Pure Talk we expected comparable if not better service. To my amazement I was in travel status when I had apparently exceeded my $45 limit. I had to go up to the next level. Then again no phone service. I had paid our service (it wasn’t due) and after waiting on hold for technical support, I found that they needed to reset my service. Only had Pure Talk for 2 months. Too many issues for the amount of time.
Greetings, Maria! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 5, 2021
You never got phone working. Both of us spent over 5 hours on phone with you!! You sent a new Sim card. Still didn't work. Then we returned phone and you told us another one was being sent. You lied!! By now the 30 days had gone by and you won't return money. Plus you charged me for 2 months of service and we never got 1 MINUTE OF USE FROM IT! YOU SUCK!!! IT WAS NOT OUR FAULT AT ALL! WE WILL BADMOUTH YOU TO EVERYONE WE KNOW!!!!
Greetings, Gerald! We regret to hear about the experience you had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 5, 2021
I Can talk to a real person about anything with our account. Good service, good coverage, and good price. I just recommended Pure Talk to someone last week. As far as I am concerned they are the best for the money.
Hello, Ted! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 5, 2021
Overall, I am extremely satisfied with your service. There are only two areas I find displeasure with.
2. Your voicemail system is less than user-friendly. Many calls are missed and misunderstood. It is also very time-consuming - especially when I need to go through a dozen, or so, and delete the ones I know to be scams, junk mail, or other types of unwanted conversations.
I enjoyed what I had before: an icon on my home page with a picture of a phone and the word VOICEMAIL underneath. When I received a voicemail it would indicate how many I had by number. All I had to do was click on the icon to see all of my voicemails, then I could delete the unwanted ones, screen the others, and have all their information onscreen, i.e., phone numbers, order numbers, shipment numbers, and so forth. I hope you have some voicemail improvements coming soon. Thank you.
Greetings, Wayne! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, at this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 5, 2021
I am unable to open Google iHeart Radio and several other applications. I have called for help 9 times and have been held on hold for as much as 1 hr n 40 min then hung up on. When I have asked to be called back. I have only once been called back and the phone rang once and hung up. Twice I have been switched to Tech Help. I have opted for a callback. Never received a call. I often see displayed a 3G service notice. I was told at sign up I would get 4G service. What is the truth. You have till Friday to fix my problems. No contact! I'll cancel both lines and will notify all your sponsors --- Denise Prager, Hannity, etc.
Greetings, George! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/22/21
Greetings, George! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 5, 2021
This is the third time I have been unable to dial out. Initially the problem was solved by reinserting the sim card. However, getting through to company for help is a disaster. This time, 7/5, may be caused by credit card change by same company for suspicious unauthorized use. I updated the card when made aware. It didn't automatically bill, I guess so I went online to have it bill manually. Regardless, I can't call out as of this second, nor can I get through by phone.
Greetings, Kathy! We regret to hear that you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/15/21
Greetings, Kathy! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed July 5, 2021
The signal at my home is poor at best. The ATT signal, (that you resell) drops off so quickly when I get off of the state road onto the streets in my neighborhood. I am installing a signal booster to make the service better. It's sad to think that a major carrier's signal is that bad. I like the price and data plan, but if I can't get a good signal, what then?
Greetings, Sherman! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 4, 2021
Coverage is spotty in my home area. Week signal inside buildings and voice mail is cumbersome to use. Too much dialing in to get messages. Not satisfied with the coverage compared to Verizon. Seems like not using major towers. Also have got the message, "All circuits are busy. Try again later."
Greetings, Lowell! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 4, 2021
While recently camping near Trinity Lake I had no phone service for four days. The service cut out around Whiskeytown lake on the way up to Trinity I lost service around Whiskeytown lake and did not resume until I got back in the same area of Whiskeytown Lake. My fellow campers with Verizon had cell phone service the entire time. Your claim is that Pure Talk has coverage and service equal to the other carriers. I was quite disappointed not to be able to have the use of my phone.
Greetings, J Lowell! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 4, 2021
Pure Talk offered excellent service at a low rate. I have recommended Pure Talk to friends and relatives. Telephone support during change over was fast, professional, and helpful. To date I have no complaints. Very few dropped calls. Five stars out of five.
Hello, John! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 4, 2021
I bought my phone from Pure Talk, and the service, and it has never worked properly. I can only text when I am at home, and in town I can make calls and check my voicemail. That is unsatisfactory, and I am disappointed that I cannot get a refund on my phone and service. I will be calling to cancel as soon as I get a new phone. I wish I could get my money back, and all of the time I wasted on hold trying to fix my phone.
Greetings, Rebecca! We regret to hear of your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 4, 2021
The tech helped me get connected but that was not enough to fix my problems. I needed more help. Tech seemed in rush. I am still having issues with accessing e-mail. I am very frustrated with my phone. I had to wait an hour on hold. I couldn’t even connect to 611. I had to go into my office and call from a landline.
Greetings, Karen! We regret to hear that you are experiencing issues with accessing your email. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/09/21
Greetings, Karen! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 3, 2021
I like the concept. I like who you're advertising with. So into my second month using PureTalk it is still not clear how much data, phone calls etc. I have used. I wonder if phone calls that I don't answer are counted against me. I have no idea. I'm doing more and more of my communication with my important people on WhatsApp, Telegram etc. in WiFi. This image below is from tonight 7/3. Aside from it being hard to understand, why the 3 day delay in the records of my usage? Is there a reason it can't be closer to real time?
Hello, Harlan! You may view your usage through your Pure Talk account portal online at puretalkusa.com. Please note, there is a 72-hour delay to display cellular usage. This delay allows for our system to update and accurately show your usage. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
I have had some significant issues since switching to Pure Talk. I run a business and my phone is MY business phone. Randomly, my texts just won't deliver. Then the next day from the same spot in my office they will. Recently, I tried to make a phone call and a message told me I needed to deposit more into my account??? I've been very frustrated, so unfortunately, I am not a happy customer!
Greetings, Rose! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
Only issue I have experienced with Pure Talk was with visual voice mail. We had it with our previous provider, and liked it a lot. I ordered it with a third party for my wife's Samsung phone. It is working very good for her. Aside from that, Pure Talk is working Great for us.
Robert
Hello, Robert! At this time we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
So far I am pleased with the service provided. I live in Sedona and the coverage here is great however whenever I travel up the canyon or to Phoenix it is terrible. Also my Google Maps often does not work on my old iPhone SE. Never had that problem.
Greetings, Daniel! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
I want to give Pure Talk a chance to improve. But after getting my sim card transferred, I deal with multiple unsatisfactory issues:
1. My wifi didn't reconnect for a week until a local professional worked inside the settings. Even today, 6 weeks later, I do not have instant service...only delayed. Even though the router is good.
2. The phone.... Disconnects in the middle of conversations.
The phone is slow to ring....Sometimes waiting for 30-45 seconds to ring. The phone signals a busy tone....even though I have not been using the phone. At times I'm being told that my cellular device is not connecting to the wifi..even though...I'm not attempting to use it. In summation, The service is sporadic and random. If I'm patient, I can live with it. When I have no time to spare, I seriously consider moving back to Verizon. They are more expensive but the service is fast and dependable.
Greetings, Nancy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
Mostly good experience. The only negative is the signal is significantly weaker in and around our home. We frequently have No Service inside the house. We are considering options to improve. Even with that extra cost, switching to PureTalk has saved us money.
Greetings, Don! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
I was told when I signed up for this service that I would get all the features that I had when I was with Verizon. After getting my SIM card in the mail and activating my service I found out that Wi-Fi calling was not supported even though on my plan it states that it was and my phone could use Wi-Fi calling on the Verizon network. There is absolutely no reason that Pure Talk cannot enable that feature on Android phones. I will be switching back with Verizon once this month's contract is over.
Greetings, Matthew! At this time we are only able to guarantee that the Wi-Fi calling feature will work with iPhone models 6S and above. We cannot guarantee Wi-Fi calling will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
We drop calls more often with PT than we did with Verizon. Sometimes the other person can't hear us. Often the other person says our volume is very low. It is disappointing that the signal quality is not what we have been used to.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
Just love the cheaper and better service than my old AT&T account and $54.00 cheaper a month using the same cell towers. I have better reception and more bars on my same iPhone that I used on AT&T mobile plan. I have more gig bandwidth and cheaper too. Thanks Sean Hannity for recommending this.
Hello, Angela! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 3, 2021
I can't make phone calls or send or receive texts unless I drive 10 miles away from my house. I called and was assured a ticket was put in to address this issue. I was told the person I spoke to would call me back personally to ensure it was handled. I even gave her my landline number so she would be able to reach me. Never heard back from her. Now I am paying for 20G of data that I can't even use. Not very happy at all. Thanks for asking.
Greetings, Aimee! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
Voice mail not working - missed several important messages. No indication to caller that their voicemail message not recorded. No warning to me that voicemail not operative. Impossible to reach customer service or get a call back within 35 minutes.
Greetings, Ronnie! We regret to hear you are experiencing issues with voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/12/21
Greetings, Ronnie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 3, 2021
I have had so many problems with the service since I first signed up. I do not have very good service. Generally I only have one bar instead of four. Also, I cannot depend on my texts sending. I never had these issues with Verizon.
Greetings, Linda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 3, 2021
We have noticed that the speed of our connection is slower and when someone is calling us they tell us it rings and rings even though on our end it has just started ringing, causing people to hang up before we answer. We are a bit disappointed in this, although we are happier with the price.
Greetings, Deborah! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 2, 2021
I received my new phone 4 months ago when I signed up for service. After about 2 months the phone began to not allow visual voicemail call back. So, I can see the voicemail and listen to the message, but if I want to tap the number to call I get a recording that states that am not allowed to do this and that I need to check data or with my provider for the service. I have called 611 ~six times and have had to wait on hold for up to 1 1/2 hours for help. Average hold time has been 40 minutes each time.
Your customer service is terrible! The initial agent hears my story and puts me on hold, then the second agent hears my story and puts me on hold to find answers. Many have tried to resolve the problem and the latest tech support rep even said that my phone doesn't support this feature, yet I have used it, and can use it, after each reset. I have tried to request a replacement phone with no luck from you. I will be canceling my service and definitely NOT recommending you.
Greetings, Sheri! At this time we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 2, 2021
I have been fairly happy with PureTalk. I admit the coverage has not been as good as I expected. There have been spots with no service that I believed to be covered, based on the maps. Also, there are times when my texts or calls have been very slow, which I attribute to not getting primary access to cell towers belonging to AT&T. That may not be true, but it appears to be what I sometimes experience. Altogether, I'm very happy with the price and the ease of transferring my service over. Not thrilled with AutoPay. I just prefer doing that myself.
Hello, Patti! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Please note, customers have the option to de-enroll from Autopay. Any manual payments submitted outside of Autopay will incur a $5 transaction fee. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 2, 2021
Dropped calls and sometimes no service at all where we live. Additionally, whenever I travel either the WiFi or cellular won’t work so I have to call customer service and they walk me through downloading a driver to the phone.
Greetings, Jerome! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 2, 2021
I cannot call international and some local access numbers. Even local and international text messages fail to deliver very often. Calls sometimes don’t connect and drop. Experiencing network failure too. Moreover, data sometimes is painfully slow. I feel terribly misled subscribing for Pure Talk.
Greetings, Femi! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that we do offer International Calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Regarding your data, once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Coverage may be impacted by local terrain or structures Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 2, 2021
I'm not! Happy with the service of being a Pure Talk customer. I need better service. I could not called international calls not even Canada or Mexico. I don't get the services what the Advertise I'm gonna be able to call international calls soon. I purchased a $10 phone card. I could not call Mexico with the cell phone with the card. Thank you very much.
Greetings, Franz! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that we do offer International Calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 1, 2021
I was told, that I could keep my phone and all the functions that went with it. When I got my new SIM card, I lost my phone message machine. Callers unable to leave a message - due to the new SIM card.
Reviewed July 1, 2021
I like our Pure Talk service and am very happy with saving money on our bill. Only 2 concerns are the long wait time when contacting Customer Service and the fact that when I became a new customer I needed a new phone but was not told about the great savings I could have gotten ordering a phone as a new customer. Instead, a few days later I had to order a phone and pay full price.
Reviewed July 1, 2021
The only issue we have had since switching to PureTalk is very slow loading of Messages & Messenger on my phone. It is annoying and at times I just give up! Please respond as to whether you can improve this. Thank you.
Reviewed June 30, 2021
Since I have family in France, I would like for you to make international calling easier. The amount of numbers you have to dial is excessive and then to have to give a deposit before calling international is not understandable. This issue is the only problem I have with you over ATT.
Greetings, Russell! In order to make an international call, an international PIN must be purchased through our Customer Service department. This PIN is good for 30 days or until it has been utilized. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 30, 2021
In MI have found several areas without coverage, both in the Lower and Upper Peninsulas, typically more rural and wooded; however friends with providers like Verizon and others have coverage in those same areas. I thought PureTalk piggybacked on these providers for 100% coverage.?? Thanks, otherwise very happy.
Greetings, Katherine! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 30, 2021
Well let’s just say. When I get to a certain data point the phone doesn’t work. Have to be near WiFi all the time. I pay for 30 gs unlimited everything. But for some reason. I’m at 9.2 gs and the phone. Sits there thinking. Now my first month with PureTalk was great. Worked like great. This month not so well.
Greetings, Patrick! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 30, 2021
Generally I am very happy with the service & support access that Puretalk provides to its customers. Sadly, many companies today do not. I am also very pleased with the effort their representatives make to address the service/support issues of their customers. Also, that their service/support is based here in the United States. Areas for improvement include serious efforts to reduce the on-hold wait times. I have often had to wait 30-45 mins to reach a representative. Another area that deserves attention for improvement includes more inclusion of mobile devices besides Apple and Samsung, as well as more data readily available regarding the compatibility of devices and access to that information by the customer. For example, means to enter information and receive a preliminary assessment of a devices compatibility and use on the network.
Hello, Michael! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 30, 2021
The first time chatting - second time they went through all the same steps and she basically said I have to live with it. I can do everything. Receive MMS. "message size32KB - expires 10:53, Jul 3." I can send. I just can't receive. I rate it poorly because they said they could not fix. I don't know if it is the size or what the problem is.
Greetings, John! We regret to hear that you are experiencing issues with receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed June 30, 2021
Called three times. Was going to go with another carrier but you finally resolved issues. Will not tolerate this in future. Thank you. It should not have happened and you need to give better answers. I really hope that this doesn't happen again.
Greetings, Samuel ! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed June 30, 2021
I love this service. I was paying $110 for just one phone and now I have cut that in half, no problems with service and I would recommend Pure Talk to everyone that is paying too much. I use the data on my phone almost all day. It is perfect for what I do and no dropped calls.
Greetings, Penny! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed June 30, 2021
I use my phone to charge customers credit cards for transactions. Most of the time I cannot connect with my PayAnywhere account. I never had problems before I switched to Pure Talk. Same with listening to the radio on my phone. It takes forever to sign in.
Hi there, Ben! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:07/02/2021Greetings, Ben! We attempted to contact you regarding the issue reported but were unable to reach you. We want to assist you in getting this resolved ASAP. What would be a good time and callback number for us to reach back out to you?
Reviewed June 29, 2021
Price is very competitive; Reception is excellent; Set up was easy; No service problems thus far; The service could be improved by SHOWING the phone numbers and texts of voice mail calls that have accumulated (Verizon, AT&T, and other major services do this).
Hello, Dennis! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please note, at this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee this feature will function for all Android devices. Thank you for your feedback. It is greatly appreciated!
Reviewed June 29, 2021
Cannot send texts / pictures from flip phone and smart phone will not work as hotspot as I was told. Going to other carrier as we speak. Service sucks sucks sucks and cannot call Canada direct without dialing some other ** number...
Greetings, Christopher! We regret to hear about the experience you have had with Pure Talk thus far. At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 29, 2021
On hold for nearly TWO hours. Then cut off. Back again. Three weeks of this. Around and around. Bad SIM card. Card never sent. Then call back, SIM then sent. It was a nightmare. I HATE your Customer Service. I'd dump you in a New York minute, but your service is all I can get here in Redvale.
Greetings, Wayne! We regret to hear that you are experiencing issues with service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/06/21
Greetings, Wayne! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 29, 2021
I would give Pure Talk five stars, but on more than one occasion, my incoming calls have been missed, the sound quality of the calls has been less than optimal, and my calls haven't gone through. It may not be all the fault of Pure Talk, but with my previous service, I rarely had problems. However, I do like the price of the service, and I appreciate the conservative nature of your company and the quick response to any problems I have had.
Greetings, Susan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 29, 2021
We appreciate the quality, price and dependable features we have experienced so far. First heard about your service advertised via Rush Limbaugh and other TV ads later. Thought it sounded like what we were looking for, made the switch and so happy we did.
Hello, William! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed June 28, 2021
I have tried and tried to get my phone # ported back out to Straighttalk. I tried Puretalk and there is just no service where I live. I just called back again this afternoon, was told that the I should be able to reestablish my straighttalk in just a few minutes, that all was completed on Puretalk's end. I called straighttalk and have held a long time and puretalk has yet to release my number. I called puretalk back and finally left a call back request. This is not turning into a pleasant experience at all. Can my number please be released?
Reviewed June 28, 2021
We want to support Puretalk or anyone other than At&t or Verizon. There are few things not up to these co standards.
2. Even we bought the largest data for unlimited, it still has limit and slowed the bytes.
I hope you could fix so that my son won’t complain much. Thank you.
Greetings, Katherine! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your data, once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 28, 2021
Been like 3 month with the service, everything say in the advertising is true. I was listen to Rush Talk show replay, Thank you for the radio advertising of Hannity. No problem with communication at the internet and calls. Easy to switch and save money.
Hello, Angelo! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed June 28, 2021
Had an initial problem getting text, but the tech dept fixed it quickly. Service is very good. Prices for service are very good and I love that there is no contract or extra fees. Will highly recommend this service to anyone who is looking for it.
Greetings, Jerome! We are pleased to hear that you are enjoying your Pure Talk service thus far and the low prices we provide. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 28, 2021
I suddenly lost the ability for cellular service on just one of our 2 phones. I emailed the help desk and described the problem. Within 24 hours I was given step by step instructions for reconnecting to cellular. It worked. I still have no idea how it got disconnected because the steps I took to fix it in my phone were in places and tabs that I have never seen before.
Greetings, Kristi! We are delighted to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 28, 2021
Though I’m happy to free from AT&T and their suffering quality, I find the transition almost unnoticeable, but for a few issues. I find that a few numbers have hit and miss reception. I’ll send a text, verify the number and the text is not delivered. The next day it may work. I will note that I have a signal amplifier phone case by mJoose. Also I don’t get voice mail translation texts. I also have slow connection that pinwheels a lot. Nonetheless, given my phone usage the glitches I encounter are worth pulling my revenues from companies that go against my beliefs. I’ll put my money into companies that share my values and as such I know they will do what they can to offer a better product and a good value, so I’ll exercise my patience until you get the bugs worked out.
Hi there, Brian! We regret to hear that you are experiencing issues with sending and receiving text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:07/02/2021Greetings, Brian! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 28, 2021
Learned that PureTalk does not support my Apple Watch. I am seriously thinking about switching to a cellular carrier that offers support. The watch is very costly and I want to be able to use all features available. Do you foresee adding this support to your program?
Greetings Jan, We are always working to add new technologies that make it easier to be a Pure Talk customer. Please stay tuned for future announcements. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 28, 2021
We are very happy with our service. We live in a remote area and have had excellent service everywhere we have traveled. It also cut our cost in half. All employees at Pure Talk have been most helpful and courteous.
Greetings, Bob! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed June 28, 2021
I cannot ever get anything from Youtube or anything I want to get on the net. Horrible horrible. I plan on leaving PureTalk unless something dramatic changes. It is horrible and I will leave unless something changes.
Hi there, Nick! We regret to hear that you are experiencing issues with accessing data and text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated 07/02/2021Greetings, Nick! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 28, 2021
Initial setup was a problem. New phones I purchased not correctly setup on Sim card install. Needed to see what the problem was. Called tech and they helped setup correct info. Had to do both phones. You need to say in initial setup with new phones.
Greetings, Paul! We are pleased to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 28, 2021
Very bad service: dropped calls and poor quality, even when using WiFi calling. Called for help but the towers are not dependably present in Nebraska. No choice but to move on or have compromised phone service.
Greetings, Douglas! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 28, 2021
We signed up for the great rates. Phone coverage is good, but the data usage is nearly worthless!!! Many text messages will not send and trying to open any webpage is almost impossible unless we are at home.
Hi there, Rebecca! We regret to hear that you are experiencing issues with accessing data and text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated: 07/02/2021Greetings, Rebecca! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 27, 2021
Got my new iPhone11/loved it: have great service, full bars everywhere, new phone not refurbished like some places. But then I started getting text delivered late and missed calls without my phone going off. I called about it and was told they could fix it by doing multiple troubleshooting. Nothing worked. Then within the first month the battery started draining in a matter of hours. I’m a mobile phlebotomists so I need my calls to come in on time and my battery full for my GPS. Three weeks ago they said they’d call me about replacing it; since THEIR IT department deemed the device broken and I haven’t heard a word. Every time I call I’m on hold for an hour so I just give up. This company wasn’t what was advertised or what I expected. I’m extremely disappointed because I pay them good money for a new phone that pretty much acts like an iPhone 4. Nonsense.
Greetings, Megan! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 27, 2021
We switched from AT&T and it has been Awesome seamless service. We have not noticed any coverage difference and the folks in customer service are very helpful and professional. I would definitely recommend Pure Talk to my friends and family.
Hello, Debrah! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed June 27, 2021
I am unhappy with the performance of my apps on my iPhone 11 when I am away from my wifi. Often apps like Weather and Google will not even run as they continue to buffer endlessly. Had I known it was this bad I would have gone to Spectrum Mobile for same price and MUCH higher speeds.
Greetings, Douglas! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/12/21
Greetings, Douglas! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 27, 2021
Many times I have been helped when I've called Tech Support. However, it frequently takes a very long hold time. All 5 phone lines worked very well with Verizon. Unfortunately, since the switch, my x9765 phone continues to be super slow, and frequently blacks out and just becomes unresponsive. Texts continuously say I'm not able to send and receive messages because I'm out of memory. I often have difficulty sending photos. And my voice is not heard clearly anymore. We can rarely locate the x8795 iPhone via the cloud which was effortless before. The x9764 phone can not hold a hotspot nor send photos successfully via text. Plus, it has difficulty staying on a text thread with the x8795 iPhone. Those are just a few of the issues.
Greetings, Lida! We regret to hear that you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/06/21
Greetings, Lida! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 27, 2021
Data wasn't working and getting a message that I was almost out while on an unlimited plan, had me use airplane mode to reset my connection and data worked again. Experience was pleasant and aid was polite while keeping me informed. Recommend updating system to keep from happening again.
Hello, Adam! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed June 27, 2021
Switching to PT, from Verizon, was supposed to be beneficial. It was far from that. Service was terrible, texts with pictures wouldn't even send and we ended up porting out days later. Had I known that Verizon had a pay-as-you-go plan, I would've never switched. Even porting out was a hassle. I would not recommend PT. Perhaps it's great for others; it wasn't for us.
Greetings, Leigh! We regret to hear of your experience with Pure Talk. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 27, 2021
When I had Puretalk, my voice messages rarely were recorded. If I had a multiple person text going, the text from several people wouldn’t appear. I called for tech support 4 times and was on hold for over 20 minutes each time. I finally hung up. I’ve decided to spend more with Verizon for their dependability.
Greetings, Ronald! We regret to hear of your experience with Pure Talk. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 27, 2021
I didn't have mobile data and wondered why. I went over my 6g plan for $30. I called customer service and was on hold for almost an hour. Unacceptable! Got the $55/unlimited plan and am now wondering why I switched from AT&T, as the prepaid plan for unlimited data was only $45. Oh well, at least the service is good.
Greetings, Scot! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 26, 2021
Love the service but was very disappointed getting started. Had to make too many calls for help and was on hold for long periods of time. I have 3 other phones I’d like to switch to Pure Talk but I can’t afford the downtime trying to get the service situated.
Hello, Patricia! We regret to hear that you experienced issues when switching service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 26, 2021
3. I cannot recommend second tier service for mobile users. The frustration does not compensate for the additional price for a main line carrier like ATT. I went back and I do what I need for service.
Thank you.
Greetings, Robert! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 26, 2021
So far we are pleased with this arrangement with PureTalk. Your advertisements on Limbaugh and Hannity work! The price we are paying with you is about 45-50% less than what we were paying previously with Verizon. I am already considering the option to add two more lines because of the awesome price. However, I must say a few things:
* The set up process was a bit technical.
* Voice mail was not automatic and had to be requested.
* Mobile hotspot is still an issue. Even though my ticket indicated the service was enabled on your end, there is preference given to iPhone compatibility and I exclusively use droids. The only way to get this to work is to add ",dun" to the APN type under APN settings. So whatever automated updates you send to the phone when this is installed, there are missing parameters.
* Finally, there are some text messages that simply do not arrive that we find out about later on both of our phones.
I'm not griping about this, I just wanted to give you some straightforward evaluation of my experience. I'm a technical person so the extra steps are just something that I can do and file for future reference if needed. Overall, I would say this is a somewhat comparable service to what we had but at a greater savings.
Hi there, Chuck! We regret to hear abour your experience with Pure Talk thus far. Regarding the hotspot issue, this feature is compatible with iphone 6s and above but it is not guaranteed for all android devices. As some software version are blocked on our network, while others are not capable of using the feature. Regarding sending and receiving text messages, It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. Overall, we are delighted to hear you are enjoying our services. Happy Savings! An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/02/2021Greetings, Chuck! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 25, 2021
My calls frequently drop. People tell me they call me and get a busy signal and the worst thing about Puretalk after spending hours upon hours with your tech department, being given erroneous information repeatedly, I still cannot send texts with photos attached. I will be leaving.
Greetings, Peggy! We regret to hear that you are experiencing issues with accessing picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/02/2021Greetings, Peggy! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 25, 2021
If the service is wonderful until you reach your limit on High stream data. If once your data is throttled down the phone Becomes basically a phone no Internet to speak of. If with that said the service is just as advertised and the service is good just watch your data usage.
Greetings, Greg! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Providing optimal customer service is our top priority and we will be looking further into this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 25, 2021
I can reply to e-mail but I cannot send a new e-mail to anyone from my iPhone. I also cannot send photos from my i-phone either. That is why you got a 3 star rating. I can send text messages only. It will not let me put a contact in to send e-mail to.
Hi there, Julie! We regret to hear that you are experiencing issues with sending emails and text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:07/01/2021Greetings, Julie! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 25, 2021
I’m a bit disappointed with the unlimited plan. What I was told and what I have are different. The lady that sold me the plan didn’t explain that your device all together stops when you go over 30gs. AT&T slowed down but not near to the extent that your service does.
Greetings, Luke ! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Providing optimal customer service is our top priority and we will be looking further into this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 25, 2021
Asked if Pure Talk worked internationally. Got overseas to find out sales lied to me and was stuck without a phone for weeks until my new T-Mobile sim arrived! Would not recommend just on basis I asked and was lied to for a sale.
Hi there, Christina! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf regarding international calling. We only offer services in the US Territories which are American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands. Therefore, your device is capable of using our network while traveling to these places, We also offer international calling if you needed to make any calls outside of the U.S. in order to make an international call you will have to purchase a 10.00 International Pin Card by contacting our Customer Service Department. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 25, 2021
Pure Talk has been great, fast service, when I need them they are there and take care of the problem. The pricing is so good I moved several phones to them. I pay half what I use to. I tried several times to have my former cell provider to give me a better rate and they just kept sticking it to me. So up yours to V. I have moved on. Tired of you overcharging me for your services.
Greetings, James! We are pleased to hear that you are enjoying your Pure Talk service and the low prices provide. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed June 25, 2021
Purchased plan and phones for coverage and the hotspot feature hoping to replace Xfinity internet at 60$ a month. When I got around to connecting to Hotspot 3 weeks later, it fails, contact support who say that iPhones will work but my new phones won't and it's too late to return for an IPhone. This policy of yours, "DISCRIMINATES" against Android phones and the "CUSTOMER" that cannot readily afford to purchase an IPhone! and I am now stuck with both your service and another internet provider, having 20 GB of data I can never use, Used less than 1 GB total, 2 phones. So yeah, I'm mighty Dissatisfied!
Hi there, Rex! We regret to hear abour your experience with Pure Talk thus far. Regarding the hotspot issue, this feature is compatible with iphone 6s and above but it is not guaranteed for all android devices. As some software version are blocked on our network, while others are not capable of using the feature. We sincerely apologize for any inconvenience this may have caused you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 25, 2021
I asked if there is operating instruction, I was told yes. The only instruction is how to turn it on. I'm almost 78 and phone is for emergencies. I'm not like most people, it's a phone....NOT A CHROME **. Last person I spoke to was helpful (a male). Others were rude or disconnected me. Someone named Donna was also helpful and she isn't tech support. When I first turned phone on message said download latest app. So now I have to pay for internet and security. Called and response was DO YOU HAVE WI-FI, repeatedly asked? I have a desktop with internet connection. To receive phone internet display shows numerous connections. WHICH ONE..NOBODY COULD HELP. I DON'T NEED PHONE INTERNET ANYWAY. At least not yet. As for your phone service...acceptable, as long as I don't have to call you. So, how do I get operating instructions?? Thank you, James J **
Greetings, James! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 25, 2021
We were sold on the exact same coverage with the exact same towers, absolutely not true. Our service was far less than we had with AT&T, little or no service traveling from California to Colorado in places where we had service, the I. Craig Colorado service again was spotty at best where we had good service with AT&T, so far the only good thing is the cost big savings BUT horrible cellular service.
Greetings, Loyd! We regret to hear that you are experiencing issues with making and receiving phone calls. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:07/01/2021Greetings, Loyd! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 24, 2021
I am a new customer to Pure Talk. I found out about Pure Talk listening to Mark 11. I am so pleased that I left AT&T. Enjoying Pure Talk I do not know what to do. I am simply a static love Pure Talk. Will be spreading the word. Was really made the difference. On my initial contact with pure talk was the representative Cameron. He exemplifies customer service. Excellence with a passion.
Greetings CeeCee! We are pleased to hear that you are enjoying your Pure Talk service and that our Customer Service department was able to assist you as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 24, 2021
My husband's service started not working after a few weeks. We discovered it was not the phone but Pure Talk's connection. It takes about 40 minutes to get through to customer service every time we call. When we did get through the last time after 45 minutes, my husband was disconnected and the representative never called back. His phone service is critical to his job so we switch to another carrier. Will not recommend to others.
Greetings, Laura ! We regret to hear that you are experiencing issues with connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reset your Network Settings:Tap Settings > General > Reset > Reset Network Settings.
Updated: 07/01/2021
Greetings, Laura! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed June 24, 2021
So far so good! We’ve been using PureTalk for our son's phone line and we’ve had no trouble at all! We hope to have puretalk for years to come! We have told anybody who is searching to to go pure talk!
Greetings, Debbie! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Thank you for your feedback. It is greatly appreciated!
Reviewed June 24, 2021
Wish I could get network access for my phone, I had to buy a hotspot! I pay for the phone service with Pure Talk but had to get a hotspot through another carrier for network access!! I wish they would update their access so I could have network access.
Greetings, James! At this time we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 24, 2021
While the change-over was smooth and easy, I had trouble setting up voice mail. Granddaughter had to help me as the instructions were not given loud enough for me to hear. Once in the process, I could not turn on the speaker. One thing I noticed was that my bars are mainly only 1 or sometimes 2 whereas with the previous provider I had generally 4 bars. I also noticed that it takes a little longer when I answer the phone before I can hear the caller or they can hear me. Other than that, I am happy with the service. I am especially happy that you are not associated with any govt agencies. Thank you.
Greetings, Helga! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 24, 2021
For some reason Pure Talk cut my data usage with 2 gigs left to use according to their website. I called and was on hold for two hours and finally talked to a representative. She couldn’t figure out why my data wasn’t working and had me change several settings on my phone. Still no data, she put me on hold for a tech rep. Was on hold for another hour when a non technical person picked up. Everybody I talked to had no idea what the problem was. I fixed it myself by upping my plan.
Greetings, Jeff! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 24, 2021
PureTalk USA is a blessing and I am spreading the news to all friends & family! Radio a.m. 630 Lexington KY listening to Hannity is where I received this blessing. Thank you PureTalk! A bill I do not mind paying. Lol????
Hello, Teresa! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed June 23, 2021
I haven't had much chance to use your services yet, since I left the US shortly after signing up. I learned after the fact that you don't offer roaming in foreign countries without an additional cost. I would have appreciated knowing this before signing up. However, I have kept the service anyway, even though I don't use it for now. We will be home in October and will use it then.
Greetings, Johanna! At this time, we do not provide coverage outside of the US. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 23, 2021
Our phone cuts off too much and does not always work. The hot spots are not good either. Worst problem is the text messages. We receive messages hours and even days later at times. My wife lost out on a great job opportunity because of this! The lady on the phone said it was because of the updates from the iPhone and NOT PureTalk. If that’s the case, why was this never a problem with Verizon? We did updates all the time and never had a problem then. She also said she fixed it, but we are continuing to have the same problems. Hence, we are returning back to Verizon this week. Very disappointed. I wanted to support PureTalk, but not at the cost of text/calling convenience.
Greetings, Simon! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 23, 2021
5 star...we were on a trip from Orlando to Soddy Daisy, Tenn. My adult son wanted to wait until trip was over before making his decision about Pure Talk. He will be getting in touch with you soon. My coverage was great!
Hello, Fran! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed June 23, 2021
My parents were using AT&T Directly and I was using T-Mobile, I realized that it was expensive and I wanted to change providers as we were paying for something that we didn't really need to be paying that high. We found Pure Talk. We switched over to Pure Talk. Our Phones have been stable signal even when we go to the countryside in Texas. We never have had any data slowdowns and we use under 2GB each month. So I think that Pure Talk is priced pretty good considering the discounts when bundling lines. Thanks Pure Talk!!
Greetings, Vijaichand! We are pleased to hear about your experience with Pure Talk thus far and that you are saving on your monthly service bill by making the switch. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed June 22, 2021
We had a few glitches switching our old galaxy phones and then when we updated our new iPhones but Tech support helped us right away. The service is a little slower than ATT less coverage in some areas but loving the price AND the fact that every time we have called tech support we have gotten ENGLISH SPEAKING AMERICANS.
Greetings, Shelia! We are delighted to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 22, 2021
I have called several times and the wait time has been over 45 minutes long, then I get disconnected. I am unable to drop a line from my account without calling. The advertisements for Pure Talk were good, the customer service is not very good at all. I am switching back to my original provider.
Hi there, Leah! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 22, 2021
I really want to like Pure Talk. I want to support Pure Talk. However, I have had hiccough's with my phone service. One month after beginning I was contacted that my phone would be discontinued in less than 24 hours if I did not pay. It happened I was traveling and to be without phone service was close to terrifying. What happened is that very soon after putting the bill on direct payment of a credit card, the card was reissued (I think it was a routine occurance). Since we had had that credit card for over 20 years, I really didn't understand how the card would not pay.
I've had occasions of not being able to make a call, but it passed. In the last 2 days I was not able to make a call and I am setting things up for an upcoming surgery. I was distressed. I called on my husband's phone and within 30 minutes I was connected with a very capable young woman who knew how to guide me to a new "default" whatever that means. This was completed soon afternoon today. I'll see if I can continue with your services, however, we will not have my husband change to Pure Talk. I tell you this believing you will work to improve your service.
Hi there, Sally! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding bill payment. This email is sent to customers after attempting to process your monthly service bill but was not successful. If you would like to update your payment method, please log in to your account portal online at www.putetalkusa.com. Once you have logged in, click on the "Billing" tab and select Autopay Enrollment. You will need to enter new card information along with CVV and expiration date, then click submit. It will take up to 24 hours to process your payment. During this time you will not experience any disconnection in service. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 22, 2021
I heard about Pure Talk on the Rush Limbaugh Show. I've tried many products recommended by Rush and have been very pleased. Pure Talk is no exception. I switched from AT&T. I contacted Pure Talk and had my voicemail changed back to Visual Voicemail (so much better). Now my service and coverage remains exactly the same; BUT, my monthly bill has dropped $40 each month. That's a savings of $480 a year with no sacrifice! I highly recommend Pure Talk.
Greetings, Gail! We are very happy to hear about your experience with Pure Talk thus far and that you are saving $480 dollar yearly on your monthly service bill by making the switch. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed June 22, 2021
We left Pure Talk due to atrocious network coverage. You may say you use AT&T towers but the signal strength is much worse than when we were with AT&T. Also, your vaunted "USA based Customer Service" is terrible. Incredibly long wait times to reach an agent who then turns out to be arrogant, rude and dismissive. I won't miss you at all!
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 22, 2021
I needed a new carrier, and changing to Pure Talk was easy and uncomplicated. Customer service over the phone was very helpful. I had many questions and never felt rushed. Since changing, I have been very pleased with the coverage.
Greetings, Susan! We are delighted to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed June 22, 2021
Low to average signal strength in areas that have strong signals on the area coverage map. Most of the time I only have 1 out of 4 bars on my ATT service. Same thing for my wife’s iPhone. Sometimes we do not get any signal at all.
Greetings, Patrick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed June 22, 2021
I know that not many technical things are smooth transition. Having to reset voicemail was something I wish I had been told after I transferred to Pure Talk. Figuring out myself took a bit of time and effort. What I am saying is, it would be helpful if there was a list of things that I should check to see if they are still working and here are the solution if they are not functioning.
Greetings, Greg! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered with voicemails. Our Technical Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed June 22, 2021
I switched from Verizon, with whom I had service for years. I moved to a more rural area and experienced terrible phone service, dropped calls, unavailable networks, etc. I switched to Pure talk about 2 months ago...no issues whatsoever, and the cost for the plans cannot be beaten!
Greetings, Felicia! We are very happy to hear about your experience with Pure Talk thus far and that you are saving on your monthly service bill by making the switch. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed June 22, 2021
I am very happy with the service so far. We switched from AT&T about a month ago and have found the service to be as good or better at a much lower cost. Unlimited talk and text plus the data plans we purchased have all been top quality.
Greetings, Alexander! We are delighted to hear that you are enjoying your Pure Talk service and the low prices we provide thus far. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed June 22, 2021
Making calls takes forever to ring and connect, dropped calls, cut off calls, and sometimes no coverage. I’m thinking I never should have switched. Never had these problems with old carrier. The advertisements about how great the coverage is very misleading to say the least. Very dissatisfied.
Greetings, Mack! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com