PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 5, 2021
My phone cuts out frequently. I did not have this with my previous service. This makes me very unhappy. Please help. I am sorry that I changed my service provider if this doesn’t change. I do not know anyone else who has PureTalk.
Greetings, Marilyn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
We had several start-up issues early on in our use of Pure Talk. The service we received from the PT representative was very good. However, the time on hold waiting for a Customer Service representative was very, very, irritatingly long.
Greetings, Richard! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 4, 2021
Except with a few small hiccups, the service and coverage has been phenomenal! I use a lot of data, so it was important that I maintained or exceeded my last carrier's plan. I am spending less than 1/3 each month than with the former carrier. Tech support is available via Instagram and other social media sites.
Greetings, Mike! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback.
Reviewed Sept. 4, 2021
The customer service department is difficult to reach and then I am hung up on. Then I have to call back and I am on hold for at least a hour. There has to be a better way. You can do better than this.
Hi, Ann! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 4, 2021
The people from Pure Talk have been nice, but coverage is terrible. My spouse receives texts sporadically and I experience many dropped calls. My son doesn’t receive many texts either. We are very disappointed. We likely won’t stay with Pure Talk much longer.
Greetings, Kathryn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we do not support signal boosters. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 4, 2021
My start up was easy! My sales professional was very friendly and excited to help me. AND VERY PATIENT! So far so good! I I'm not on my phone very much, so I did not need all the bells and whistles. Just simple plan with simple payment. Thanks!
Greetings, Eric! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 4, 2021
I heard about PureTalk first on Rush's show and then saw that it was endorsed by AMAC. It's a good service at an excellent price. I've read, however, that it doesn't have good support internationally. That doesn't affect me now, but it might deter some others. If that's incorrect, please advise!
Greetings, Chris! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 4, 2021
Since we have signed up with Pure Talk, we don't always have internet service and also are not able to make calls sometimes at home and also away. We don't want to change to another provider but it is quite frustrating. We have called quite a few times and each time they help us get it to working with a different approach. But it doesn't stay working after a few days. Sometimes it even says that we have no connection.
Hi there, Joetta! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 3, 2021
I got no help for using this new phone. Being totally ignorant of how it works, it was of no help at all. After two months of trying to get help, my neighbor worked about 4 hours and many frustrations, she got it to where I can use it.
Greetings, Robert! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered during the setup process. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
I have intermittent service from time to time. Sluggish internet. Dead zones where I used to have good connection. I’m an ex Att guy. It’s not horrible. But it’s noticeable. Price is awesome. More frequent hard restart are necessary. iPhone 12pro.
Greetings, Bruce! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
Losing reception on 30% of my calls. Very annoying. What can I do? Can you help me? Trying to call you is always busy and very long wait. What is the best time to call. Are you there 24 hours? Would like any help you can advise.
Greetings, Norman! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
We switched 2 phones from AT&T. Our PT installation started off by telling me to install the wrong SIM card in the primary phone. It was resolved by switching SIM cards on PT end. Next my husband’s phone ran out of data. I called repeatedly asking if I hadn’t purchased enough. After several calls to the tech department someone told me “He needs more data.” Wow! Then we realized we didn’t have digital voicemail. I called and added that, with a charge. It worked for a couple weeks, until my husband’s didn’t work. Called and took care of that- presently working.
Then one day I got up, tried to use my internet and it down. This lasted all day and into the evening. Called about that. Every morning when I first start using my phone the internet spins and spins. I don’t have that many messages to load. One bright spot- Call quality has been ok and everyone that has tried to help me has been very helpful. Only one person was rude to me, a person from tech when I was trying to figure out my husband’s slow data problem. So overall it has not been a seamless transition to PT.
Greetings, Carmen! We regret to hear about your experience with Pure Talk thus far! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
My internet only works when I have WiFi. If I am away from WiFi it doesn’t work. Can get Snapchat or internet at all. I need help. My wife’s phone is the same way. I hope someone contacts me to help me with this.
Greetings, Jason! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 3, 2021
I have called customer service 3 times now to figure out why I have not been able to reply or create group text. Why I can't send photos to most contacts. Now I get a message that the new phone I just got will be no good by February. It's not even paid off yet and now I have to buy another one? I've had this phone since 2/21. I want to call customer service, but it takes hours and hours and I get no resolution.
Greetings, Wendy! We regret to hear that you are experiencing issues with sending MMS. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 3, 2021
When phone gets service it will drop calls or go in and out. It uses a lot of internet for calling and our internet is very weak. Most of the time I only have 1 bar for service. I thought it used more carriers.
Greetings, Carlo! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 3, 2021
Love your service, excellent cell, and LTE coverage, love the price, and being able to call a company and quickly speak with someone who communicates clearly and is friendly is fantastic in today's world. Thank you very much. A couple of things that supersede me was on my iPhone; I don't get the messages the same way as when I was with Verizon; I have to call and, for some reason, can only save a notification for 14 days. Is there a fix for this? Also, I didn’t realize I couldn’t call other countries. Do you have a plan for that?
John **
Hello, Johnathan! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Please kindly be aware that we do offer International Calling. To make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 2, 2021
Service was bad. Half the time I could not hear the party that I was talking to. I would have 5-6 dropped calls every day. I could not multimedia text. Every time I called, I would be put on hold for 10-20 minutes.
Greetings, Linda! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 2, 2021
First I was on hold for a long time. I was told that a ticket was put in for my problem and I would receive a response by the following day. I never received a response. I've been on vacation and unable to text any photos!!!! I finally called back. The person this morning was able to help me very quickly with a simple reset!!!! Why didn't the person last week try that????
Greetings, Carol! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 2, 2021
Call me. You ripped me off. Your customer service was very incompetent. Went through several phone call and on hold with no resolution. Sold me a plan and then shut it off within days of activating it. Then sold me a phone that I can't use.
Hi, Steven! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I still am not getting messages going through, no Subject is not what people are sending me. With another sim card it's better but still not good. I was hoping to use the hot spot only to find out it doesn't work with my phone. I have called twice just to get internet back in service. I expected it to be slower than Verizon but I am getting very tired of buffering.
Greetings, Iris! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 09/09/21
Greetings, Iris! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Sept. 1, 2021
My land line has a timer, which lets me know how long I have been on the phone. Between getting shuttled between departments, it added up to two hours and twelve minutes, and I still have only one phone and my tablet working. All together I spent over seven hours to get this much done. Mike
Greetings, Michael! We regret to hear that you are experiencing issues with the service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I switched my whole family over to PureTalk, wondering all along if it was as good as they claimed. It is! Every bit! Great and friendly customer service, great coverage, and great data download and upload. Could not ask for more! Will end up saving $1200 + over the next year.
Hello, Thomas! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 1, 2021
Improvement is needed in the wait time to speak with a representative. I have to make sure I am going to be home a whole day before I try to contact someone with a question as I will not receive a call back for a long period of time. When I do get a representative they are helpful and nice but the wait time needs your attention, that could make me change companies. Thank you.
Greetings, Renata! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I have called multiple times to get my plan fixed. Each time I have waited on hold for over 1 hour before speaking with anyone. In the end, my plan has still not been fixed. I ordered 2 new phones when I transferred to PureTalk. The new phones were to be applied to phone numbers ** and ** with 20gb data. The other two lines were to be placed on the two existing iPhones we already had with only 6gb data. I was given a monthly rate of around $120. For no reason at all I am being charged for 20gb data for phone line ** and my bill is over $140. Every time I call, I am told that a work ticket has been placed to fix this and it remains. I expect this to be fixed within the next 30 days or we are going to change back to Verizon. I also expect a credit for the difference for each month that I have been overbilled. You need more people answering phone calls and you need customer service reps that actually fix the issues. Sharlin **
Hi, Sharlin! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I signed up for Pure Talk and I received some messages I did not recognize. Thinking they were welcome to Pure Talk messages, I clicked on them. My son was beside me and we opened up some bad images. I called to change my number and I was told it would cost me an additional $10.00 to change my number. I was fine with the number pattern, it was unsolicited content that was coming my way from the number you assigned me. Bad customer service! I hadn't had my number for more than a few days. Also, neither me nor my husband can hear the call unless it is on speaker phone. We have completely different phones and they are not old.
Hi, Emily! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
When I am at home, my 4G doesn't work at all. It starts as H+ and if I walk a few blocks down the road, it eventually locates a 4G tower and is pretty good. Also, when trying to call from my house it takes up to a minute for the call to actually start to dial out. What is up with that?
Greetings, Mochael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we do not support signal boosters. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 1, 2021
I’m technically challenged and had a hard time getting set up. It took a few days before I was able to use your service. Finally got it partly set up. When I first talked to your salesperson I was told everything from my old phone would transfer over. That didn’t happen. I lost several apps and my Facebook account. Other than that the phone service is good but could be better.
Greetings, Theodore! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I had a hard time getting connected to my Pure Talk account and getting it to work properly. I had to call several times and wait wait for an operator to help me for interminable amounts of time each time! I had 3 lines. I was working with 2 to move from Verizon to pure talk. Then when and when pure talk was obviously not going to work, I switched it back to Verizon, one phone line at a time. It usually was close to an hour wait at the very minimum, and one time was actually 3 hours and 50 minutes Waiting time to talk to a customer service Representative! That is NOT what I consider customer service or a company that I would would even consider working with, much less paying for what you call service!
When I changed it over one line at a time back to Verizon, Pure talk could not even do that right! Pure talk would would do it it halfway so that No one could call in in to our number, but yet we could call out, and we could not access any type of phone messages! It was a huge mess! A terrible terrible experience! I had to go into the Verizon store each time, for each line that was changed back over to Verizon, so that the Verizon people could talk with the porting service at pure talk and get it working properly again!
This was such a horrendous experience that I am now telling a telling everyone I know to not use pure talk! The best thing I can say about pure talk Is that every single representative I spoke with was very kind and sweet sweet and good to talk to... That is once I got through to them after after an average of 1 to 1 and a 1/2 hours of wait time!! I lost out on probably a day and a 1/2 to 2 days of my life trying to make this work. What a waste of time!
Greetings, Linda! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
The plan doesn’t work for someone like in sales and travels. It ate through all my data in like one or two days so that I couldn’t even watch a video on Facebook. I tried it because they use AT&T cell towers. They were worse than AT&T and I think they are terrible. Phone waiting of 90 minutes. Fastest transfer to someone else was over 30 minutes waiting time. If you have problems be prepared for hours of waiting.
Greetings, Chuck! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
Kept losing data on our phones while driving with GPS on. Customer service said to shut phone off for 15 minutes then turn back on. How does that help when you’re driving and don’t know your way!!? Then a few days later, the same thing, no data! Customer service said to call back on a different phone so they could fix mine. I don’t have another phone and every time I called, I was on hold for at least 20 minutes! Terrible service! Went back to Verizon.
Greetings, Gary! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I love my new phone, great features, etc. My only complaint is that in spite of what PureTalk shows for coverage, there's NO CELL SERVICE WHERE I AM. Maybe someday there will be enough towers in rural areas or enough concern to provide cell service to under-served areas.
Greetings, Robin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
Love this service so far. Only thing is that we have unlimited data and there are about 3/4 days a month that we have absolutely no internet access. Service can be ** sometimes - leaving text messages undeliverable or having to be recent via SMS. Would love if these things were fixed but for our first month or 2 we are okay Pure Talk so far.
Greetings, Laurin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
My data was a lot lower than my accounting. Your customer service was absolutely anal and would not return data. Your prerecorded message stated your company was having data problems. Went to different carrier for my service, your customer service would not give my new carrier a release on my two phone numbers, had to get new numbers¡
Greetings, Paul! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I have had the worst service with this company that any other company I have dealt with. I rarely receive any of the Emails I was told I would, received a phone that was stopping functioning and never received the replacement or Email about it/return. I don’t always receive callbacks when requested from support. I have had multiple calls dropped when being transferred to tech support, who had an issue entirely wrong the first time. I lose service and finally after dealing with this issue every week for 2 months+ I finally have semi-consistent service. We will see how it goes from now on but hopefully I can have consistent service through the term of contract without having to deal with issues or customer service.
Greetings, Will! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
The process of purchasing a phone and receiving at the phone was overly complicated and frustrating. When you check out they didn’t give you the option of having a billing address and a different shipping address. So in order to receive the phone to the proper address I had to speak to a representative shortly after purchasing said phone.
A few days later I get an email saying I needed a photo ID. Which in I responded with my drivers license to that email. The next day I get another call saying they haven’t received it and it’s still on hold from being processed. The representative eventually found my response to that email with my drivers license. She explained that any purchase over $200 requires a photo ID. I told her they need to include a attachment box when you check out in order to avoid the additional frustration and delay in receiving the phone. They should also include a section where you can have a different billing person shipping address.
Greetings, Jordan! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
If I am not on WiFi I cannot send texts most times. They just will not deliver. Questionable call quality. I plan on changing service providers. It is nice that you are so affordable but now I know why. You get what you pay for.
Greetings, Donald! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I had changed to this plan as I was informed I would be able to use my phone as a Hotspot, especially as I am a Computer Tech and when my job requires me to be in an location without WiFi. So far, my computer nor the phone recognizes the Hotspot capability of the phone. Seems there are many "bad or blind Spots" even when a tower is within a mile from the phone. Especially along State Hwy 400 in the Flint Hills area between Wichita, KS and Fredonia, KS, or along Route 160, west of Independence, KS.
Greetings, A! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I can't get anyone when I call without being on the phone for ! hour or more and I don't have any service where I live. I was told there was good service in this area. That is not the truth, I need to find out if you have a signal booster or do I need to change carriers?
Greetings, Wayne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we do not support signal boosters. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Aug. 31, 2021
I’m happy with the service and I would rather support a business like yours as opposed to AT&T who I was formally with who are un-American in their operation. The savings are just an added bonus on top of that. I will recommend PureTalk to other people so that they can enjoy the benefits of this company as well.
Greetings, James! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 30, 2021
Worked kind of okay for a week but HORRIBLY SLOW. They don't tell you that their network is only 3G. After a week I couldn't access any website using my wifi (my internet service worked so that wasn't the problem). I can't even pull up my emails! I just switched to Verizon. Pure Talk is Pure Garbage!
Greetings, Jane! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 30, 2021
I Found PureTalk through my AMAC's membership and thought I would give it a try. I signed up in late June, 2021. The phone service, text and internet has worked to my expectations. I have recommended PureTalk to friends and family.
Greetings, David! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 30, 2021
Apparently no one know how to make this stupid phone forward. I've spent hours trying to resolve this. No luck! No one in your company knows how to do what should be a simple task. I am NOT happy at all with this situation. Someone can call me with a solution. I want to activate call forwarding for EVERY call that comes in. I don't want call waiting. I don't want voice mail. I JUST want calls to forward. Is that so hard?
Hi, Steve! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Aug. 30, 2021
Tried to set up over weekend, but after 1/2 hour trying, figured out that customer service had to be contacted telephonically. Web site and phone systems just let me continue trying without indicating that you were closed or highlighting how voice mail is supposed to be set up.
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available
Reviewed Aug. 30, 2021
For phone calls in the United States, you're fine, and I have no complaints. However, I volunteer with an international charity and need to text overseas. (It would be helpful if you mention your international limitations during the sales call.) Beyond that, you're a great group and I wish you well.
Hi, Karen! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Aug. 30, 2021
The connection was horrible. There were many times that I could not call out. I was told to turn off my phone for 30 min, then turn it back on. This did this a lot. Then I was told to take the card out of the phone and place it back in. The service was horrible. I would call and it would take up to 4 hours to get a call back. I had to change carriers.
Greetings, Jovena! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 30, 2021
Setting up my phone was difficult. Reaching customer service has been difficult. Trying to setup my VOICEMAIL is STILL DIFFICULT. Service is very patchy (I travel and this is my business line), and the phone drops calls VERY FREQUENTLY. I'm switching back to Verizon.
Greetings, Ashley! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available.
Reviewed Aug. 30, 2021
Compared to AT&T service is very poor! Maps don’t work very well, I doesn’t know where I at from one day to the next! I always showed me in a different location! The WiFi hot spot doesn’t work at all!
Greetings, Doug! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:09/02/2021
Greetings, Doug! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 29, 2021
The phone disconnected in the middle of conversation and could not get through to customer service agent for three or four days. Kept getting message “We are having high call volume. Please hold or touch. Number two." No one called me back.
Hi, Diana! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 29, 2021
I was assured that PureTalk uses the same cell towers as the "big boys" so my cellular connections would be as fast as they were when we were with AT&T. NOT! VERY DISAPPOINTED. There are many times when I am out that I cannot even get a connection. I am handicapped so I depend a lot on shopping with "curbside pickup" and it's very frustrating when I'm doing a "curbside pickup" and can't let the store know I'm in their parking lot. :( :( :(
Greetings, Linda! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:09/08/2021
Greetings, Linda! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 29, 2021
We've found that while traveling calls drop real easy. My daughter has Verizon and our connection is always weak. I'm not sure if it's PT or V. However, we do enjoy the lower monthly bill, the customer service was very helpful. The switch to PT was simple and not frustrating as it was with AT&T.
Greetings, Valerie! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 29, 2021
I love Puretalk. Coverage is great. Customer service are friendly and helpful. I tell everyone to switch to puretalk. I do wish the 6 data was 10 data. Thank you for providing cell service at a great price with awesome coverage. Thank you for supporting America and Americans.
Greetings, Cori! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 29, 2021
I could not believe how difficult Verizon made it to cancel their service. It was an unbelievable maze. Switching to Pure Talk netted an immediate savings of over $30/mo and I've been thoroughly satisfied with the coverage and service. I only wish I'd switched to PureTalk sooner.
Greetings, Donald! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 30 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 29, 2021
We had been with Verizon for over 20 years and was very satisfied with their data coverage but not price. Switched to PureTalk to save money. We have been very dissatisfied with your data coverage. Have lost data several times since switching over. Especially on a road trip and needed my GPS to get to where I was going. Called customer service and after a lengthy hold was told to just reboot my phone. :( My bars are always 1 or 2 bars.... I guess we get what we paid for. Will not be recommending to friends.
Greetings, Janet! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:09/02/2021Greetings, Janet! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 29, 2021
I hear a lot of ads for Pure Talk. "The same as ATT, less money, etc". My wife Carol and I each have our own pure talk plans and new att phones. Our phone service has never been worse with pure talk. We switched and bought new phones based on pure talk ads. We went to the local att store with questions/issues and the rep there said regular att customers get the best service, next their prepaid customers and at the bottom of the list companies such as pure talk get what's left regarding service. You can see how misleading the pure talk ads are based on this. We cannot even make viable phone calls from our lower level. We live just 8 miles from a main major Madison, WI (the capitol city) shopping mall. Ridiculous!
I called pure talk a few times on it and I said pure talk was the worst service I've had over the years yet and described our issues. The operator said, "hmmm, the last 2 callers said the service was great"! I asked her if she knew of any remedies. All she offered was to tell me to find the best place in my home to make calls. We have not been on a trip of any consequence since this new pure talk plans were started to check service elsewhere except we have a cabin in the Northwoods. Phone service there has been poor and I had high hopes pure talk/att would be better there. It's not, it's worse also. I'd LOVE to hear from pure talk on this!! Does pure talk really care about my issues?? If you do, I'd like a follow up dialogue.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 29, 2021
We've only had Pure Talk for a little while, and was without internet (data) when we needed it to travel, that was not nice. Unfortunately there was no forewarning or even a heads-up when that happened. Only when I sat on the phone for a very long time, did the operator inform me that this was an issue with ATT&T, but thankfully that was resolved. Having only one bar at times is a pity, but at least I can use the phone. I trust it will get better as more people sign up.
Greetings, Will! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 28, 2021
Excellent service so far! At first the sim card didn’t work, but they replaced it and now it works great. We’re very happy with Pure Talk and their reasonable rates! We can almost always get service. The customer service department and reps were very helpful, too. Thanks.
Greetings, Rhonda! We are pleased to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 28, 2021
VERY easy to switch over. My phone still has 611 going to AT&T. Not sure what to do about this. Service is good except when I leave home (on wifi) and the phone tries to switch to 4G. My listening apps have to be closed out and then re-started in order to connect. Otherwise no problems. Love the price. Thanks!!
Hello, Ila! We are pleased to hear that you are enjoying your Pure Talk service. If your device was purchased from another carrier, the 611 feature is preprogrammed to connect you to their Customer Service department. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 28, 2021
After spending a total of 4 hours on 2 separate occasions for the same problem (no data importing) no one could resolve my phone issues. Got disconnected twice and waited more than 4 hours for a callback on the last issue. I finally changed services.
Greetings, Jom! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the inconvenience this caused and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 28, 2021
No internet..Phone does not ring. Cust. Service can't be reached. Terrible. Phone drops calls every 15 min. 2 months of this horrible service. How can I have your service call me back if. The phone does not ring? Text me will work.
Greetings, Tom! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 09/06/21
Greetings, Tom! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 28, 2021
They are always pleasant and helpful. Issues were resolved. Apparently an outage in the area due to 5G upgrade. Only complaint is the wait time on phone - 1 hour wait before live person, then transferred and waited another hour for a tech person.
Hello, Dawn! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
Service is terrible, apps will only load if I am on wi-fi. Phone service is fine no issues there. Even with my apps setup to use cellular service and with all bars for service, my apps do not load. Have tried for several days and at different locations, and nothing...If this doesn't change, my service provider will.
Greetings, Robert! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 09/06/21
Greetings, Robert! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 27, 2021
Happy with the savings but keeps having dropped calls. I don’t know why. I would be talking and the other line couldn’t hear me. Plus the iPhone mini that I bought the battery doesn’t last that long and unfortunately I can’t return them anymore.
Greetings, Shiela! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
When I ordered my phone, I was never told my hotspot may not work with an Android phone. And of course, it doesn't. Tried customer service multiple times and they promised a call back from a manager, which never came. I feel I should be able to return this phone and start over with an Android phone that has a functional hotspot.
Hi, Kurt! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
You never can call in to get help. When you do call customer service the wait time is too long. When you put in a number for call back I think I got a call back once. For some reason Visual Voice Mail is not able to configure on our phone so it's never been setup. The phone is not able to complete it.
Greetings, Russell! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available
Reviewed Aug. 27, 2021
Your sound quality is good. No dropped calls but being throttled down rendered my phone pretty much useless. You should give a discount for Uber/Lyft drivers since they use so much data. How about $45.00 for unlimited data? Also you should get better up to date when I look at my plan. You're 3 days behind. Somebody trying to ration their data so they don't run out has no idea how many GB they have left. They have to guess.
Hi there, Michael! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
I really wanted this to work for me. I believe in your mission. But, we could not get service many times and when we did it was broken and hard to understand by the people we tried to talk to. You just need your own towers. I know that will raise cost, but that’s the only way to boost the signal.
Greetings, JoAnn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
When I signed up I was assured that PureTalk, using ATT carrier service, was able to give me good coverage for talk and text. My experience has been far, far less than the assurances given. My wife and I just returned from a trip through upper Michigan, MN, into North Dakota, through South Dakota, Iowa, Illinois and back to Indiana and coverage was spotty, often non-existent, much to our frustration of not being able to send or receive messages. My question is this: PureTalk can say they have ATT carrier service but do they have contracts with all the service areas--from my experience, I don't believe they do, thus leading me to think that the hype is greatly over-stated.
Greetings, Gene! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 27, 2021
Pure Talk is a great product and service for a low price. My family loves their access to the world using this program. I highly recommend this product and service. If you and your family are short on money, Pure Talk is the service for you. Talk while saving money.
Greetings, Jose! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 27, 2021
I never leave reviews on companies and to know I did it had to be really bad! It's hard to even give them a 1 star rating. If you are thinking of switching phone service to Pure Talk don't waste your time. Our phones worked great the 1st month and after that they began to not work at all. Text messages will not go through, no data service at all, and no help from customer support. All we are able to use our phones for is basic phone service voice calls only. It will allow me to make a call while away from home but that's about it.
To follow up - I called customer service this evening (Pure Talk pull your phone recordings from 8/26/21 7:24pm EST because I would LOVE for you to hear how your customer service reps talk to your customers) and dealt with the most unprofessional customer service rep ever. Feel free to contact me directly and I will report his name. He was no help, took him 5 times of asking my phone number to pull the account up, and was so rude I finally had to hang up because I had asked for someone to help me besides him and he refused. He was literally screaming and yelling at me, their customer, on the phone. I have never been talked to the way I was by him.
I am at the point after dealing with no customer service support to help with our phone issues and the unprofessional employees they have working for them switching my phone service. I will never support a company that treats their customers the way they do. I am sorry to think I gave them the money for the few months of service we've had.
Greetings, Kellie! We regret to hear about your experience with Pure Talk thus far and we will be looking into this matter. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance with your service issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 09/02/21
Greetings, Kellie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 26, 2021
Your quality of service wasn't worth a Hill of beans for me. You and AT&T need to strengthen your towers. There's a lot of patriots that will be outside of big cities but you're worthless to us. You cost money. You said it was my phone so I bought another phone. That wasn't it. You didn't have the tower power to reach out and keep me. I hate it cause I had to return to Verizon and that's not what I wanted to do. So thanks for NOTHING. ....VERY DISSATISFIED.
Greetings, Terrie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 26, 2021
3 weeks ago I had no internet from 9 am to 4:30 pm on weekday and I do day trading on my phone. You had power problem. Your service is great but your system need improvement and I think if you have to do any major repair you need to do it on weekends. I lost some money that due to your neglected update.
Greetings, George! We apologize for any inconvenience. We did have a network outage on Wednesday 8/4. The outage was resolved around 6:30 pm EDT. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 26, 2021
You asked for feedback. Overall I’m very pleased with the service, this has a side benefit of being almost 50% less than my previous carrier. The only thing I’m missing is my voicemail which is my fault for not setting it up myself.
Hi, Michael! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying our service and the low prices we provide. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 26, 2021
I can't get or send pictures or group texts. So far I've called you at least 8 times only to be sent back to re recorded line and leave my number in the queue. 2 times I talked to someone who tried to help only to make the problem the first time then the second time half way through she hung up on me and had 2 numbers to call back on and that was 3 days ago, your tech support stinks, help me or l'm going back to ATT who I don't like at all, my number is **.
Hi there, Gary! We regret to hear that you are experiencing issues with sending or receiving picture messages. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:09/03/2021Greetings, Gary! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 26, 2021
I am loving the price, unlimited talk, memory, etc. but I still have issues getting connected to internet. More importantly staying connected and having pics open in texting. They won't open. The phone occasionally makes me restart in the middle of a call or internet search.
Hi there, Rosemary! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:09/04/2021Greetings, Rosemary! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 25, 2021
Every blames the auto response system. The agents are friendly and try to be helpful but only the owners can get the problems solved, which seems to be beyond their silliness to do so. I do not know what else I can do or say.
Greetings, Daniel! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 25, 2021
The service or complete lack thereof is beyond frustrating. We struggle with minimal if any service in our city, home let alone most places we go. We are very frustrated with it but you get what you pay for I guess. Very disappointed from switching from Verizon.
Greetings, Kate! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 25, 2021
I’m very happy with the phone service so far. I had some issues transferring the phone to Puretalk but that was solely due to the last provider, not PURETALK. The price is very reasonable. Actually better than any other provider I’ve found. I’m a couple months into my new subscription and extremely pleased so far.
Hello, Cathryn! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 25, 2021
I have contacted the company previously about a lack of data connectivity even in the city. Was sent instructions on setting phone to original settings. The instructions did not fix the problem. Still no data connection. About to cancel service.
Hi there, Dwain! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 09/01/2021Greetings, Dwain! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 24, 2021
It took over a month for my phone to work. Unhappy with customer service and technical support. I had to call time after time and your company knew there was problem but yet they never called back. Just all the way around just bad service.
Greetings, Donna! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:09/08/2021Greetings, Donna! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 24, 2021
I have had no problems using Pure Talk, except my Hotspot feature won't work until I get a PureTalk phone. It works just as good as ATnT or Cricket. I will be buying one of their phones eventually so I can Hotspot, and won't be changing carriers again, ever!
Greetings, Lisa! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 24, 2021
I'd like if your web site or app has it to where we can check our data use..Daily!!! And also I don't like using a pin code to get into my own phone messages!!! Bad!!!! Bad bad bad. Not user friendly!!!!
Greetings, Linda! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 24, 2021
That’s what the service WAS/IS. You can never JUST reach customer service. It was numerous times where calls were dropped before they were even answered. They don’t let you know that when you’ve used all your high speed data up that you absolutely don’t get anything after that. Or that even if you pay early you still have to wait until the day you started your contract for your data to go back to normal. Would never recommend this service to anyone!!!
Greetings, Antwon! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 24, 2021
I am unable to send or receive multimedia messages even when I have 5 bars. Customer service could not fix this. I was told I might need to buy a new phone. I have two Galaxy S7 phones. The phones worked ik before I switched. I did not have an issue when I was with AT&T. I am satisfied otherwise.
Hi there, Gilbert! We regret to hear that you are experiencing issues with accessing multimedia messages. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:09/01/2021Greetings, Gilbert! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 24, 2021
Since converting to Pure Talk, I have been very pleased. It's like there was no change at all. Reception, coverage, clarity all are just fine and, of course, the price is right.. My only regret is that I didn't switch earlier. Thank you for making the cost much more amenable.
Greetings, Jack! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 24, 2021
I’m less than happy with the service we get. We are unable to get internet service on multiple occasions, the quality of service is lacking. With AT&T we had Microcell and we have lost that with Pure Talk. Apparently the saying, “You get what you pay for”, applies here.
Hi there, Jalna! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Aug. 24, 2021
Waited 1 hr and 15 minutes to speak with a service rep.... 1 hr and 15 minutes.... That's ridiculous..... Have had service with Pure Talk 2 months.... Already looking for another carrier.... The actual service is spotty, trouble streaming, etc.... Not as comparable as AT&T which I left for Pure Talk...
Hi there, Timothy! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:09/01/2021
Greetings, Timothy! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 23, 2021
When I text someone outside my home, where the internet is good, my text does not go through. The service is not good in remote areas, or where service is sketchy. My calls, email, and texts are fine where I have a strong internet connection - otherwise, my signal is very weak. I DO like the monthly rate.
Greetings, Karmen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 23, 2021
So far I have been completely satisfied with your service. Yes, I would recommend you. I first heard about you on Coast to Coast with George Nory. I forgot to mention his name, so didn't get the discount you were offering.
Hello, Kay! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 23, 2021
Hello, I'm very satisfied with PURE TALK because it means a monthly savings. We are all now having a hard time paying bills, with COVID around and difficult times financially. Saving a little bit, cutting edges is working better.
Hello, Giannina! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 22, 2021
Customer service is tops. You actually get to talk to a live person who genuinely wants to help you. We have had several plans, but Pure Talk has been the the best. It helps to know that they support my values. Thank you.
Hi, Esther! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 22, 2021
Download time takes way too long and sometimes I can’t download anything… It just keeps buffering I have to find a Wi-Fi zone just get online. I am unable to check my bank statement because it just won’t download the information… I didn’t have to do that with my other carrier… Even though I appreciate the cost is much better.
Greetings, Irl! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 09/03/21
Greetings, Irl! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 22, 2021
Phone and or service has not worked since day one. Multiple calls, on hold time are tremendous and not one manager callback even though I was told they were going to call me!! Terrible customer service. Then I was told I had to go to apple to get my phone fixed even though I bought the phone from Puretalk.
Greetings, Ronnie! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 22, 2021
The service has been good. So far it has been as good as the big companies. I have had a bit of trouble with text messaging not working but called customer service and they helped me get it fixed. Thank y’all for that!!!
Hello, Stephen! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 22, 2021
Your customer service people are great. Especially Blake. The problem is it takes way too long to get hold of a rep. I have had to wait around an hour. That is just way too long. Sometimes it makes me wish I had stayed with Verizon. If something was wrong I go in and they fix it.
Hello, William! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 22, 2021
When I signed up I got 25% off for the first 3 months, except it didn't show up on my billing so I called in about it. Even though the offer was right on the website, they couldn't find it. I was told the only way to get the offer was to end my account and get a new sim. I was willing to do that until I was told I had to pay for the new sim card. I don't understand not being able to apply a discount to future billings and not sending a sim card free of charge. I didn't get what I was told I would get.
Greetings, Leah! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 22, 2021
For the first time I needed customer service. The representatives were professional and friendly and my “problem” was fixed in no time! I have had a literally no problems after switching from a major carrier to PURE TALK. I highly recommend pure talk to anyone who is looking to save money and yet have a full service cell phone company.
Hello, Shotzie! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 21, 2021
Three months now trying to get this phone to work. First, text would not work, that is, would not accept small attachments. A customer service agent told me to change some settings, and that worked, but a week later when the phone updated itself, it would not work again. I finally had to go to a third-party text app. Next, the wireless keeps turning off. And last but not least, my voicemail has yet to work, after all this time and after talking with seven (7) different people at Pure Talk.
Hi there, Mike! We regret to hear that you are experiencing issues with accessing picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Aug. 21, 2021
So far service has been great. Have occasionally had issues loading content, but I don’t believe it’s a Pure Talk issue. Also would like my voicemail to be normal. Otherwise I’m happy and would recommend puretalk to friends and family. Thank you for the excellent phone service.
Hi there, Scott! We are pleased to hear about the experience you have had with Pure Talk thus far. Regarding the voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 21, 2021
I have fewer signal strength bars and can't get my voice mail account set up like it was with Verizon. Lower cost and more data though...Haven't seen my bill yet. Signal seems to drop significantly in bad weather! Not planning to return to Verizon but would like to see better performance from Puretalk!
Greetings, Peter! We regret to hear about the experience you have with Pure Talk thus far. To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your own phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 21, 2021
Not great signals in my area of East Texas. More often than not, there is no signal when I'm traveling around Northeastern Texas. But when the signal is good it works great. You should have a Pure Talk app. That would be great. But I love the technical support. They fixed me right up when I had issues. Keep up the great work, guys!
Greetings, Robert! We are pleased to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 21, 2021
So far so good. I do not need a lot of fancy items. I am trying to keep cost down, while on a fixed income. I haven’t mastered everything yet but will learn more as I use it. I actually destroyed the first phone you sent because I thought the phone had to be taken apart to get the sim. That was my stupidity but I got impatient waiting a long time for your representative.
Greetings, Joseph! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 21, 2021
I've been very pleased with my cell signal and how well the service works. My only complaint is texting seems to be delayed a little. Sometimes it's only a few seconds to several minutes. Example: I get a text every time my house alarm is activated or disabled. Since I have changed to PureTalk there is a delay of up to 3 minutes before I get that text. Other than that I've had no problems or complaints.
Reviewed Aug. 21, 2021
Was told I could upgrade my phone at a discounted rate at any time but then denied a few days later after signing up. Plus this service seems to con-us limited. And getting through to Cust service takes way too long.
Hi there,Timotjy! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding promotional discounts. In order to receive $250 dollars off any device. Customers are required to port an existing line over, must choose either a $45 or $55 dollar plan, and remain on this plan for 24 months. Customers must also qualify through Affirm for eligibility. Existing customers can benefit from this discount if they choose to add another line of service. Again, we sincerely apologize for any miscommunication made on our behalf. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 20, 2021
The experience is as advertised and promised. We are very pleased. We are impressed with the significant cost reduction from our old AT&T bills. This is not authority for you to use our name or any personal information to advertise Pure Talk.
Greetings, Charles and Peggee! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 20, 2021
I’ve had 4 problems with my service over the last few months switching to your network. For example Whenever I try and send a text to a group chat it will not allow me and I called and tried to get it fixed and they said I just had a bad signal and told me to walk around my house to get a better signal. I didn’t have this problem with Verizon so I think I will be switching back. Customer service is really nice but when it’s a frequent call it’s very frustrating.
Greetings, Becca! We regret to hear that you are experiencing issues with accessing group messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:08/30/2021Greetings, Becca! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 20, 2021
Coverage too often nonexistent in Southern Illinois, Eastern Oklahoma & Central Louisiana. Using phone as hotspot is hopeless. Coverage seemed to be more consistent on East Coast especially in Maryland.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee that the hotspot feature will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 20, 2021
I wouldn't give Pure Talk one star. Every call drops. Glad I kept my old phone. I do not use pure talk at all. I do not recommend. Just stuck with Bill. Pure talk, can we make a deal? I will pay for the phone, I just do not want pure talk. Why wasn't I offered senior discount?
Greetings, Christine! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We will be sending you a private message regarding your device. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 20, 2021
My experience with y'all has been a big suck. Y'all are no good and your service also. I haven't been able to get in touch with your company since I bought this sorry service. It's a shame that I took someone's advice like Rush Limbaugh to be so disgusted.
Greetings, Clayton! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/27/21
Greetings, Clayton! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 20, 2021
My wife is also on this plan and is in Northern Utah. I spend half my time there and half in California. We cannot speak to each other and hear each other clearly. Every phone call consists of barely being able to hear each other. She is going to leave Pure Talk due to this.
Greetings, Arland! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 20, 2021
I got good service when seeking help on a technical question when establishing new service. My phone did not immediately get WiFi without changes in settings for which I received helpful assistance when I called. THank you for the great service.
Hello, Alvin! We are pleased to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 20, 2021
No owner's manual came with phone. PDF "user guide" does NOT match my phone, both are Nokia 2.4. I have not yet talked with Pure Talk customer service which I want to do. My wife and I are very disappointed so far. Desperate for help, Donald **.
Greetings, Donald! We regret to hear you are experiencing issues with your devices. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 20, 2021
Have been wanting to leave Verizon for a while due to the expense. Moved myself 1st to confirm we’d be happy. Once satisfied moved the other 2. No dropped calls, service in areas we didn’t have it before. Speaking to Americans so employing Americans, bonus!! Savings of over $1300 a year!
Hello, Maria! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 20, 2021
I am especially happy with Pure Talk because of the low price. When I first started the service with pure talk I dropped calls constantly. I’m not sure why but it started to clear up after a month or so.
Hello, Linda! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 19, 2021
I had service in Cable, WI with U.S. Cellular. I was offline in recent storm for several hours. At least half of your tech staff is generally unable to help me. Brittany needs a raise. She is a skilled troubleshooter and tech savvy.
Greetings, William! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 19, 2021
I am enjoying my reasonably priced phone service, with the exception of being able to use the photo submission as I did with Verizon. If you had sent me one booklet that covered everything, it would have been nice. Although I don't want to send many pics in my gallery to my email, or another phone, it is confusing. The same is true for voice mail. I had to email about how to do this. ;-(
Greetings, Jean! We regret to hear that you are experiencing issues with the service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 19, 2021
I purchased a brand new Galaxy S21 and moved to Pure Talk. I can barely get 2 bars to even make a phone call. I don't know what to do to improve this service. Your help would be appreciated. Please help!
Greetings, Betty! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 19, 2021
With Verizon I consistently had 4 bars while in my home. With Pure Talk I get 1 and sometimes 2 bars even though I can see the tower from my living room window. So far I have had only one call dropped while in my home but I am leery of the service I’m getting with Pure Talk.
Greetings, Lynn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 19, 2021
It will drop to 2 bars after update and stay there. Everything slows to a crawl especially texting will be delayed, getting the Newsmax or anything else to open up and play or just drop off all together. I need help. Thanks.
Greetings, Jeff! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:08/23/2021Greetings, Jeff! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 19, 2021
I am new to Pure Talk, but I have noticed the ability to connect and maintain a line is not the greatest. I am having a problem with basic search texting and sending texts when I am not at home. I need to be able to text work and make sure all my info is received. I have had people tell me they never received my text.
Greetings, Charli! We regret to hear that you are experiencing service issues within your area. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 18, 2021
I love the convenience and price of Pure Talk, you are the best and totally appreciated. It is good to know that I am getting the same service as before but at half the price. I can say ATT was not happy when I left for another carrier---just told them I couldn't afford their service....
Hello, Judith! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 18, 2021
Just got your service, wife's phone shut down twice while she was out of town. I waiting 4 hours for a callback. Did not happen. Repeated call into service, dropped calls, on hold while waiting, wasted a whole trying to get service. Took a day a half to fix. Next time I'm switching service. AHHHH. Thank you.
Greetings, Richard! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 18, 2021
From time to time my phone will not call out and will only receive calls. I called support and stayed on my phone waiting for an agent for 2 hours before hanging up. This has happened 2 times and the second time lasted 2 days. All totally unacceptable and will be switching back to my previous carrier (**). Acct # **.
Greetings, Jeffrey! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 18, 2021
I have been very dissatisfied with coverage. I lose my signal with my brand new iPhone 11 in the middle of Fort Worth. Coverage any distance outside the DFW metroplex is virtually non existent. I’m looking for other options unless there are workable recommendations.
Greetings, Tom! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 18, 2021
Poor connectivity of internet and phone service while traveling to western South Dakota. We have also had connection problems in the Twin Cities metro, and at home. We NEVER experienced these problems with Verizon. We will never go back to Verizon because of their political views. There are other options we will look at if the problems continue.
Greetings, Mark! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 17, 2021
I’m just disappointed in the lack of high speed internet. If I’m not hooked to WiFi, everything is soooo slow. I do not have WiFi, I can’t afford it. So unless I’m at my sons or daughters house, I’m out of luck
Greetings, Theresa! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 08/23/21
Greetings, Theresa! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 17, 2021
The instructions are laughable. When I try to open voicemail I get a message saying my balance is too low and I need to make a payment. I have auto deduct each month on my credit card. It's almost impossible to get to a real person to talk to. I can't be on hold for hours at a time. I have data to use but no directions of how to do that. You need to up your game a lot.
Greetings, Winona! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/22/21
Greetings, Winona! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 17, 2021
My experience with Pure Talk has been a good one. The price is good but not the best I've seen but it is on the AT&T network (for work access). Any problems I've had have been addressed promptly and I've been very happy with the service overall. Thank you Pure Talk.
Hello, Harry! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 17, 2021
Switching to Pure Talk was one of the better moves that I have made. With the Verizon I could never make a phone call from my house or even a text message. Now thinking about even getting rid of my house phone. Keep up the good work. Thank you. Bill **
Hello, Bill! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 17, 2021
I switched to you with the understanding that coverage would be the same or about the same as my att coverage. This has not panned out as true. I have to continually restart my phone to connect to data. Not sure how many hours I have spent talking to your support about this, but it has been a lot. I get the impression that ATT sees you as a bastard child trying to get treated the same as they treat themselves. And they're not having it. I am willing to put up with a little to stay away from ATT, but this is getting a bit much and way too often. If you have any ideas I haven't already tried, please reach out to me and see if this can be fixed.
Greetings, Ron! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 16, 2021
The phone that I purchased has not worked properly since I bought it. The buttons don't work when I push them and they will skip to another letter when pushing the button once!!!! I can't hear it ringing on my end if it is on speaker. I called to see if I could get a refund or an updated one that will work better. I was told that isn't possible because I had the phone too long. I thought it was just me until my husband tried to use it and said it didn't work right. I don't believe that I should have to purchase a new phone at full price. I should at least get credit for this one if I was to buy another one from you.
Greetings, Tammy! We regret to hear you are experiencing issues with your device. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 16, 2021
Mostly good service. But, sometimes internet service can be difficult to achieve away from wifi. I really like the cost, but at my work site, I have to walk outside or put phone in closet against the far wall to receive phone and text messages.
Greetings, William! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 16, 2021
Recommended by our son and daughter-in-law. Great service! No problems with service anywhere we are. Great price! We cut our monthly bill in half and did not sacrifice ANYTHING! We highly recommend Pure Talk to anyone looking to save money and make no sacrifices! It has blessed us and help us cut monthly expenses!
Greetings, Lori! We are delighted to hear that you are enjoying your Pure Talk service and the low prices we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated
Reviewed Aug. 16, 2021
In just a few minutes I ordered a new phone. 2 days later it was delivered. Changing from previous provider was simple. The gentleman I spoke with from PureTalk was very friendly and helpful. I’ve suggested PureTalk to friends and family.
Greetings, Carole! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 16, 2021
Instructions for transfer of service were very clear and straightforward. Phone service has been great so far. Customer service has been prompt and very helpful when I needed it. Have had no problems with phone service since transfer. Easy to access my account info online.
Greetings, Joe! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 16, 2021
I enjoy your services when I'm in a area that has good reception however, there are multiple areas that I do not get good reception. When I'm in the city it works fine. When I start my ride home it gets spotty and not very good at my house.
Hi there, Jeremy! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 16, 2021
I switched from Straight Talk to Pure Talk. Was using Verizon towers now on ATT towers. Coverage at home was bad with VZ towers, even worse with ATT. Not only in home, inside local grocery and local Walmart, no coverage. Coverage is good in most other places.
Hi there, James! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 16, 2021
The setup instructions were missing a part which allowed sending attachments and group texts. Agent thought maybe a bad sim so sent a new one. Same thing. Another agent helped me over the phone to complete the full setup. Since then everything is fine.
Hi there, Robert! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:09/02/2021Greetings, Robert! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 16, 2021
The Pure Talk service is good. I was very disappointed in the quality of the flip phone I bought from them. But I guess -what do you want for 50 bucks? For instance, when I close from using the contacts, it doesn't discard the contact I used. Instead, I must erase the previous contact in order to enter the next one. And when I text, the input mode-caps or small or numbers never stays the same as what I had selected the last time, unless it is the numbers that I select.
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 16, 2021
I still can't send group messages or pictures. I also can't do wifi calling. When I call in for help the wait is almost an hour most times. And I get transferred around a lot and have to wait again. It should not be this hard.
Hi there, Charles! We regret to hear that you are experiencing issues with accessing picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/26/2021Greetings, Charles! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 15, 2021
Non-existent customer service. I called. Was on hold for 72 minutes. Selected option 2 for call back and have never received call back! I tried again, same experience, no call back. I have an iPhone 7 and for some reason I cannot receive multimedia messages! No one can send me a picture! I will change be changing service!
Greetings, Marc! We regret to hear that you are experiencing issues with receiving MMS. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 08/19/21
Greetings, Marc! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 15, 2021
Everything has been great since I changed to Puretalk and the savings over my last provider is almost 50%. Absolutely no problems with the service and the advice received was very professional and the activation was flawless. Recommend Puretalk as the best carrier for cell service.
Hello, David! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 15, 2021
Have had THREE key times when I’ve been away from my home but still in the local area that I had no data and my GPS apps didn’t work so I had to call to get old fashioned directions. Very frustrating. I also have had times when my emails wouldn’t send when I didn’t have WiFi. I do not love Pure Talk - yet!
Hello, Joan! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for any inconvenience this has caused. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 14, 2021
I am very happy with Pure Talk, their service is wonderful. I would give them five stars if it was not for how long it takes to get a hold of technical support personnel. It just takes way too long before you get a hold of someone. I’ve been cut off before, other than that you guys are fantastic, wonderful, love the service.
Hello, Thomas! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 14, 2021
There was a problem with the AT&T towers took away my internet. Your Tech Department helped me reformat and fixed the problem. Less than a week later the same thing happened. I'm not displeased with the entirety of your service but your reliability is less than optimal.
Greetings, Martin! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/19/21
Greetings, Martin! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 14, 2021
Our service has been inconsistent. We’ve had numerous issues we’ve had to work out upon start up. Obviously that can be normal so I wasn’t too worried. However, since then, we’ve had a data outage which lasted an entire day and have had to restart our phones regularly in order to refresh the data. Oddly, we are burning through data much faster than we used to with our last provider.
Greetings, Steven! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 14, 2021
Your service has worked very well for my wife and I. So far we are very happy with it! What can you tell me about Apple scanning our phones. My understanding was our phones are private?? Does Apple have the right to go thru our phones?
Hello, Harry! We are pleased to hear that you are enjoying your Pure Talk service. For further information regarding Apple's privacy policy, you may visit www.apple.com/privacy/. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 13, 2021
I needed help with voice mail and other issues. Have called numerous times. The last time I was told they would get back to me in three days and that didn't happen. Wondering if I made a mistake changing carriers. PLEASE HELP ME.
Greetings, Lloyd! We regret to hear that you are experiencing issues with accessing your voicemail. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/19/21
Greetings, Lloyd! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 13, 2021
5 calls to TS Continued inability to resolve issues described. Even a supervisor, who was to call me, never did. I am on-call at the hospital yet cannot make any outgoing calls. They pinged and pinged to no avail...nor when dialing their 611 number, I continued getting AT&T's TS section. I was told it must be AT&T's fault. Rather than providing customer service by calling AT&T's TS, I was disconnected. Needless to say, I will change carriers upon receipt of new SIM card.
Hi there, Richard! We regret to hear that you are experiencing issues with making outgoing calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/20/2021Greetings, Richard! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873
Reviewed Aug. 13, 2021
Twice, I requested a call back from customer service and did not receive one. One other occasion I had to wait 45 minutes for assistance. On a fourth occasion I received a call back two hours after I requested assistance. Twice I have been told there were problems with the network affecting my service after I called to determine what the problem was. The interruption affected data each time. Neither time did I receive a courtesy text from Pure Talk alerting me to the issue, this could have saved me from wasting my time waiting for customer service.
Hi there, James! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/20/2021
Greetings, James! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 13, 2021
Great price, great people, but sadly my cell service is very sketchy, dropped calls, poor connections, my other cell service had much better coverage, so I'm on the fence on continuing, but I don't want to go back to Verizon or AT&T.
Greetings, Jay! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 13, 2021
The customer support line takes forever to get through to and often I get dropped when waiting. The support center helpers are reading off a script and can't truly help if it's not covered on the script. I still can't get my Hotspot to work on my phone and I have called several time with no success.
Hi there, Michael! We regret to hear about your experience with Pure Talk thus far. Regarding the hotspot issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 13, 2021
I have had trouble with navigation on my phone and dropping calls along with conversations breaking up. It has been a bit of a struggle so far. Not what we had hoped for when we switched from Verizon. While we like the savings, not sure it is worth the trouble with calling. Sometimes I have to go outside to make a call.
Greetings, Victoria! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 13, 2021
Updated on 08/17/2021: I received a reply telling me that I would need to do a reset when I gave a review about the service. This is my response! I did a network reset countless times. I made many calls to tech support which took hours of my time just to get to a real person! The last time I called I was on hold more than an hour so I then requested the call back. I called again 3 hours later and requested a call back again after being on hold for more than 45 minutes. The next I finally got to speak with someone when I called again. That was me saying I need a code so I can switch my phone service back to another company!
During my 2 months with pure talk, My phone was reset, turned off and turned on. I downloaded and then deleted and downloaded again the apps that the ticket person would tell me to do. I had to delete my friends and re-enter their information into my phone again just to be able to send them a text message! Maybe I joined at the wrong time?? But every week I had issues with service, picture texts not going that they blamed on Apple updates. Regular texts not going through and me not receiving any.
The second month I switched to the highest plan with the most data. I felt like I hadn't used my data much but it was all used up and my service was no better. My datas was probably used up by messages going around and around and not going any place! I do not recommend Pure Talk Service. They use other providers lines and the other providers will throttle them first before they throttle their customers. I am happily back with another major carrier now.
Original Review: The first 3 weeks I had Pure Talk I spent hours on hold regarding issues with pictures texts not going through. They’d “fix it” and it would happen again. I got so many spam calls and text while on pure talk it was unbelievable. The last time I tried to call about issues, after an hour on hold I put in my number for a call back. 3 hours later I did it again. The next day I tried again with no call back. I went back to ATT a week before my already paid for time with you was up it. I was done. Saving 10-20 dollars a month is not worth such bad service.
Greetings, Judy! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 13, 2021
I have enjoyed my new phone and learning new things along the way. I have tried the hot spot and it does power my I-pad and laptop. I haven't cancelled my internet service yet. Since I wear hearing aids, the speaker is very helpful.
Greetings, Beverly! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 13, 2021
PureTalk is a good deal compared to the other cell phone companies we have dealt with. Just as good as the major companies at close to one third of the price. We have had good solid service and very dependable. The only downside is they are difficult to get hold of when you need help. It is worth it because of the price, however.
Reviewed Aug. 12, 2021
Am pleased with service. Tell everybody about it. The price is right. Wife and I am very pleased with Pure Talk. My sister told me about it and I'm happy. Hope to thanks convert some more friends in the future. Thanks.
Reviewed Aug. 12, 2021
The people are helpful, but the product is terrible. I’ve gone from using an average of less than 10 GB per month with AT&T to over 20 GB with Puretalk. I don’t believe it. Seems like a scam. Now I’m paying just as much as I was with AT&T. And on top of this I’ve had service outages, have had to reboot my phone multiple times to get it to work, have had to change settings several times. Unless things improve, I’m switching back to AT&T once my contract ends.
Greetings, Michael! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated: 08/17/2021Greetings, Michael! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 12, 2021
Internet is much slower than it was before Pure Talk. Never had any dropped calls as well. Phone also has been doing things I have never had happen before, for instance won't let me call out for one. Rebooting was the fix, but like I said before never had happen before.
Hi there, Michael! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/20/2021Greetings, Michael! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 12, 2021
It seems that I lose internet or text connections and have to reset my phone about every one or two weeks. I never had this problem with AT&T. No one has been able to fix the problem, they just go through the reset procedure with me. This seems unreasonable to expect to need to reset my phone so often. One thing that I would like is the ability to use my phone in foreign countries.
Hi there, Neil! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***7
Updated:09/08/2021
Greetings,Neil! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 12, 2021
My card was hacked and I thought I corrected it with you. But apparently I didn't. Instead of sending me an email or text, you shut me down....Just like a frigging jerk ** would do. Let's see how this goes. So far I have had some issues with coverage....Just like T-Mobile. Pretty ** way to treat a customer.
Hi there, Gary! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding bill payment. This email is sent to customers after attempting to process your monthly service bill but was not successful. If you would like to update your payment method, please log in to your account portal online at www.putetalkusa.com. Once you have logged in, click on the "Billing" tab and select Autopay Enrollment. You will need to enter new card information along with CVV and expiration date, then click submit. It will take up to 24 hours to process your payment. During this time you will not experience any disconnection in service. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 12, 2021
I have found through customer experience that PureTalk network reliability, quality of connection, and customer service is as good if not better than the major carriers. I’ve used several of the major cell phone companies before and for the money and quality of service Pure Talk has been the best. With 2 cell phones and unlimited data we’ve enjoyed monthly savings of $30 - $40, which adds up. Pure Talk is great!
Reviewed Aug. 11, 2021
Two issues: 1. Often we are not able to get our phone to update. Maybe we are not doing something correctly and this is related to our hotspot. The ATandT tower is about two miles away; maybe that gets too busy and our need is in a queue. 2. We have not been able to synchronize our iPhone and our iPad. For instance, the phone might read and show 26 unread emails, and the iPad will show 9.
Greetings, Annette! We regret to hear about your experience with Pure Talk thus far. Regarding the hotspot issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. For carrier settings update: Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 11, 2021
Three months since switching from AT&T, have referred a few friends to PureTalk, one of which has now switched from Verizon. Love the savings & simplicity of PureTalk's billing process with autopay. Really like the simplicity of the portal homepage. We are saving about $300 annually on our family plan and are absolutely thrilled.
Greetings, Ryan! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 300 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 11, 2021
A significant problem for me is that, from time to time, my phone loses the ability to make outgoing phone calls. I dial a phone number or call my voicemail, and it immediately says "call ended." My brother, who is a tech guy, has not been able to figure out the root of the problem. He usually fixes it temporarily by playing around with various call settings. But the problem inevitably recurs after a few weeks.
Greetings, Jessica! We regret to hear that you are experiencing issues with making outbound phone calls. Our Technical Support department would be more than happy to assist you in rectifying this matter and will be contacting you shortly. Thank you for your feedback as it has always helped us to improve the Pure Talk experience!
Updated:08/16/2021Greetings, Jessica! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 11, 2021
Ok, I have not had issues with my phone but I switch both my parents over this week. Multiple calls and issues and 1hr wait time and call back option couldn't hear anything. The first time had to wait all over again.. Also tech support the girl was nice and real but had to wait around for answers and not too productive with time. I could see other customers being really turn off by this. My mom's phone is Samsung Galaxy 7 and I could only get text messaging and internet to work. So we had to get new phone. Hopefully it will work smoothly and no need to call customer service again.
Greetings, Alexis! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Overall, we are happy our Technical Support Department resolved the issues you were experiencing as providing optimal service is our top priority. Happy Savings! Thank you for your feedback it is greatly appreciated!
Reviewed Aug. 11, 2021
Most of my calls are dropped. Calls take about 10seconds to start ringing. 90% of the time I don't have bars and have to walk outside to gain 3bars. I hope this can be fixed as I like the monthly fee.
Greetings, Juanita! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
Out of the box my Nokia ta-1324 sent and received multimedia messages. The next day it did not and never has after. It does not matter if I am on wifi or cellular data. Perhaps getting a more sophisticated phone might help but there are whole threads on the help page dedicated to other users with my same problem. Beyond that the cell service is great, order fulfillment is great, and the price is great. I get a phone and plain text messages for 18 dollars per month.
Greetings, Jason! We regret to hear that you are experiencing issues with sending MMS. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Aug. 10, 2021
We have the 20 gig plan. When the 20 gigs are up we can’t do anything. I think we are being throttled way too much. Your ads seem to indicate it would just slow down. Secondly, we added a second line and don’t seem to be getting the second line discount. Maybe you can fix those two things and we would be happy.
Greetings, James! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. We will be sending you a private message regarding your discount. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
We are SO glad to be w/ Pure Talk! The pricing is incredible - -and the main reason we switched, so don't change it! We also love innovation and smaller company competition. The process wasn't too difficult to bring over my existing phone, but it helped a lot that my son blazed the trail first; the communication on that could be improved. Adding my husband's new phone (bought elsewhere) was easy enough. Only reason not 5 stars (yet) is some coverage spots and sometimes slowness. But we are telling people about Pure Talk anyway!
Hello, Diann! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 10, 2021
After two months I still can't access voicemail. And no one was able to help. I opened trouble tickets and your service help people were not able to help. My Ability to use phone service has diminished with Puretalk. Basically I only am able to use phone at home over my wifi. I would not recommend this service to anyone.
Greetings, Steve! We regret to hear that you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/16/21
Greetings, Steve! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 10, 2021
Difficulty setting up phone to work in the first place, now having difficulty setting up to get text message downloads, I was sent a bunch of script to change all my settings on phone which I am afraid to do as it may mess up the phone for the future. I'm thinking about changing carriers.
Greetings, Gerald! We regret to hear that you are experiencing issues with receiving MMS. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited:08/17/21
Greetings, Gerald! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 10, 2021
We have been very happy with PureTalk as our new carrier. We switched from Verizon and are so glad we did. I have more data and am paying almost half of what we paid for less with Verizon. Our experience with PureTalk has been excellent.
Reviewed Aug. 10, 2021
We switched from Verizon to Puretalk a few months ago. We had some issues in the beginning, but I talked to a rep who straightened everything out. We're very happy with the service and the price is amazing- and we're finished with Verizon! We've referred Puretalk to many friends.
Hello, Susan! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 10, 2021
When my husband was in Seattle (a much larger city than where we live) his phone wouldn't work well. We are using data at alarming speeds. We used to share 4G and hardly ever used it all. Now we both have 4G and we are zooming through it. I use wifi most of the time so I'm not sure how this can be. We are not impressed with the coverage and data.
Greetings, Lisa! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
Service is in par with AT&T... perhaps better. The wait times for customer service or tech support is awful. Reduced wait times would go a long way to improving customer satisfaction. I have seen this complaint on other reviews... Why isn't this getting resolved?
Greetings, Mike! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
Still have reception problems especially cloudy days! Not good. Still seeing T-Mobile updates happen on my phone...Don't know why? WHO is your service provider? ATT? WHY would TMobile be updating my phone
Greetings, Fisher! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
When I was finally able to get through to somebody after being on hold for long periods, the customer service was fine. Not exceptional in friendliness or concern, but they got the job done and that's all I needed. I think you need to hire more customer service reps.
Greetings, Albert! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
No issues, easy change over, no dropped calls. Love it! Have already spread the word about how happy I am since I moved over and I was a 25 year big phone company user. As good or even better experience than in the past. If you don't have it.. GET IT!
Greetings, Sandra! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 10, 2021
I have enjoyed using Puretalk. Service is Comparable to others depending on the location, and better certain places where I need it. Just wish there was a better fix for the voicemail so I don’t have to call it, just see it like I did before, but it’s not the hardest thing to do. Overall, very happy with service.
Greetings, Tom! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the service we provide. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 10, 2021
I was talking to a client, when you shut off my phone. I tried all night to contact you. It was only in the morning that the problem was fixed. My bill is auto pay. This should have never happened. Call me if you want more details.
Greetings, Ben! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
When trying to get my phone to operate with Pure Talk, the hold times for customer service and tech support were very long. I got bounced back and forth between the two departments, and the associates were unaccommodating. I sensed that neither wanted to speak with me, much less help. I had to beg Mel, in tech support, not to pass me back to customer service. Toward the end of my exchange with him, after a long pause, I realized that he had hung up without any indication he was going to do so. Several features of my phone still aren’t set up to function, but I dread calling Puretalk more than I miss the features. My son has the same problem with his phone.
Hi, Dennis! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
I’ve had Verizon phone service for the past 25 years. It was getting more and more expensive and almost $200 a month for unlimited talk and text for just 2 lines. I decided to switch my phone service after hearing about Pure Talk while listening to Dave Ramsey. I love it! Service is actually better in my area with less dead spots than I had with Verizon. And the price is literally 1/3 of what I was paying before! Very happy I switched!
Greetings, Marilyn! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over a third by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 9, 2021
I had the lowest plan for years as an emergency phone while traveling. I decided to cancel my landline. It was an easy change. I was allowed to keep my landline number. Appreciate the still low cost and with more access on my phone.
Hello, Sharon! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Original Review: Aug. 9, 2021
When I call to listen to my messages it says it’s not set up yet and hangs up. I can only get into computer help which tells me to reset phone mail. After following instructions I get the same thing. Impossible to get through to a live person. Considering changing companies.
Greetings, Chuck! We regret to hear that you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/11/21
Greetings, Chuck! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Aug. 9, 2021
The Customer Service Rep was knowledgeable & friendly. The coverage is excellent. I feel we are getting an excellent service for a low monthly fee. I am recommending Pure Talk to my friends and family. I also like the fact that we are not under a contract.
Hello, Thomas! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 9, 2021
We are happy with Pure Talk generally. The only problem is we receive "spotty " service in one room of our residence. This was true with our previous carrier but was resolved over time. Perhaps this will, too. That is all we need to say.
Ken
Hello, Kenneth! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your service. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
Since switching over to Puretalk from Metro my phone does not ring, i.e., I cannot receive incoming calls. I have called Puretalk's tech support multiple times and we have gone through multiple procedures with no good results. I want to support the company, but I am getting close to bailing. Richard K. Cambridge, MA.
Greetings, Richard! We regret to hear that you are experiencing issues with incoming calls. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/13/21
Greetings, Richard! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 9, 2021
I am very happy with the service I receive from Pure Talk. No dropped calls and the ease of contacting someone is awesome. I am so very happy with my service. I hope to add a line but I just might refer my son instead. I was referred to Pure Talk by my friend Pam **.
Hello, April! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 9, 2021
On hold for over an hour. I have more than 40 but it would be a waste of my time. I want to get my phone ** on to a Verizon phone and then transfer it back to Pure Talk. **. Someone at pure talk sold me a card that didn't work in my phone.
Greetings, Dennis! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
I called support and a ** lady in support was unable to solve my issues. She said it was not Pure Talk's scope to help me... When I was in New Mexico, texted pictures were lost and poor reception. I would like to keep pure talk if my problems are solved.
Greetings, George! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
Hi, I love the monthly rate of Pure Talk. Nice and cheap. Unfortunately, the coverage is not good at all in our area, so I may have to drop Pure Talk and go to US Cellular. When I heard about Pure Talk, the ad said that Pure Talk uses the same towers as other providers. But maybe not? Thanks.
Greetings, Curtis! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
My telephones I purchased from you guys do not work, I have on the phone several times with several different representatives and the phones still do not work right, you can't call. No connection. Takes forever. When it does can't download picture, texts, phones shut off, phones disconnect while you are talking.
Greetings, Frank! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
Voicemail procedure not working. Each time (5-6 calls) the answer was "let me set that up". It never happens. There is no icon on my home screen and the only way to get my voice mail is to dial my phone #. I also do not get a notification that I have received a voicemail. After 2 months of service and 5-6 calls to customer/tech service regarding getting it set-up correctly..- I gave up.
Greetings, Ron! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
So glad I switched to Puretalk. Saved money and now have great service. When setting up I had a few issues. I Was able to talk to a real person who stayed on the phone with me until all issues resolves.
Hello, Iouida! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 9, 2021
I feel like I don't have very good coverage whatsoever, my Bluetooth is constantly cutting in and out every 30 seconds to a minute, can't listen to any songs, phone conversations cut in and out. I love what your company stands for, I was very excited about joining, I just don't know how much longer I'm going to be able to stay.
Greetings, Andrew! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 8, 2021
We still have a few minor issues, but we just haven't had the time to call in to customer service to resolve them. We plan to do so once time permits. Customer service is exceptional and we are very pleased that your services support and provide jobs to and for Americans.
Hello, Donella! We are pleased to hear you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 8, 2021
Very simply put your customer service is horrific. I don't know how many times I have called customer service for help and no one ever answered the phone, then I get a recording saying, "If you can't wait any longer leave your number and we will circle back to you." Well CS never circles back.... Terrible CS!! I am now looking to change phone carrier to a company that values their customers.
Greetings, Paul! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please kindly be aware, we are also available via email correspondence and social media. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 8, 2021
People cannot hear me quite often when I am talking to them while in my house. And I haven't received any email on my phone for almost 2 weeks. I have not had these problems before. Not sure what is going on.
Greetings, Diana! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 8, 2021
I am very pleased with your service. Customer service did a great job getting all three of my lines converted. I am saving more than 50% from my previous carrier. The only thing I miss is not having a robocaller and spam preventer app without having to pay for one from the App store.
Hello, Gerald! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. At this time, we do not have the capabilities to block any unwanted calls or texts. Please accept our apologies for this inconvenience. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 8, 2021
The only other organization that I could think of would be the IRS and that is because they don't care and don't want to! Over that past 2 days I have spent over 5 hrs trying to get through to them to resolve a simple issue. 2 times I waited over 45 min both times as soon as I answered, "Yes I am here" the call was dropped. The other 3 attempts I used the call back method all 3 were over a hour wait and they finally picked it up, they would only allow 3 rings so I could get to it in time. I don't about you but I don't have time to babysit a phone!!! They have a good price but others are catching up to them. If you choose them cross your fingers that you will never need customer service and also keep in mind that that piggyback off of AT&T who ain't nothing to brag about either.
Greetings, David! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please kindly be aware, we are also available via email correspondence and social media. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com