PureTalk Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
Filter by Rating
- (3,734)
- (1,199)
- (1,157)
- (1,195)
- (1,379)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 7, 2021
My wife and I have been looking for another service where we could get more bang for our dollar. We looked at several and decided to go with Pure Talk. We were sharing six gigs between us with ATT for $92.00 per month. We got the 10 gig plan for each of us which gives us plenty of data. We don’t have to worry about running out of data at the end of the month. We are very happy with our plan and have experienced little or to problems with it. If you are looking for another phone carrier, I highly recommend that you explore Pure Talk for your carrier. I feel you would be quite surprised.
Hello, James! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 6, 2021
Excellent service. Absolutely no coverage problems or dropped service. Significant savings over Verizon. I would recommend Pure Talk to family and friends. Had a little trouble converting from Verizon to Pure Talk lo but their customer service was excellent and got it at up in no time.
Hello, Phil! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 6, 2021
My wife tries to call me & I never get the call. What's the problem??? Her phone receives no connections at all (at different times). And my phone (which I rarely use), will lose calls. I got better service with AT&T.... I paid more but; I got excellent service. How is YOUR service better??? I guess that you get what you pay for!!! (As the saying goes).
Greetings, Tommie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
Several people that I have talked to in TECH are unfamiliar with the phone, Nokia 2.4. The phone service seems to be ok. But I really do not like this phone. The phone is confusing to use, it is difficult to make changes within the phone itself and I do not understand how to receive internet service when I am not home.
Hi there, Jim! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/13/2021Greetings, Jim! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 6, 2021
We are so happy with Pure Talk. It’s a great value and even more important is that it is great service. We have had all kinds of trouble getting service in a rural area. But not with Pure Talk. It has been doing great.
Greetings, Mark! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our services. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 6, 2021
I am happy with PureTalk, except the coverage. My coverage with Verizon was much better. We could use our phone at our residence with Verizon, and now we can't. Please let me know if there is anything I can do to solve this.
Greetings, Marilyn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
We have bought your 10.00 calling Cards twice and still have not yet been able to call Dominican Republic. We have a home there and Family. We NEED to be able to call DR. Customer Service has not been able help us with this and we feel like we’re bothering someone when we try. Customer service were Awesome when we were signing up, but slipped some when we need help with this important need we have to call international/Dominican Republic. We’ve wasted 20.00 so far and will probably waste another ten dollars trying a third time, as you MUST call every month to buy another calling card which is a HUGE inconvenience as the wait time is terrible. We are not happy. I hope someone who cares will call us and get this straightened out. Eldon **
Hi, Eldon! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
Extremely disappointed. Many occasions every day to be frustrated. Cell reception is unreliable and poor. Calls and texts not received. Sometimes not even notified of missed ones for hours, even days. Ability to pick up internet signal using cell data is unreliable, poor, and slow. We regret that we switched to PureTalk because we had no complaints with our prior (Verizon) service. Currently looking for another non-"woke" option at this price point.
Greetings, Sue! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
I attempted to report an emergency situation, which occurred on I 5 n/b. mile 175. This call failed and that is an abysmal contractor service failure, as well an imminent danger to your clientele. Should this happen again service will be terminated.
Greetings, Charles! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
We traveled by car from Arizona to Nebraska, Colorado, South Dakota, Utah, Nevada and New Mexico. There was little to poor service thru New Mexico, Colorado, Utah and Nevada. Very poor to no service thru most of Nebraska and No service in South Dakota. We will probably make a change next month. Wally **. Account Number **.
Greetings, Wallace! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
I have peace of mind and always adequate amount of data for my needs. I have never run out of data since I changed over to Pure Talk. I can view videos whereas before it was not possible. A welcome change!
Greetings, Patricia! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 6, 2021
Since I had Pure Talk, the service has not been to good in most areas. I drive within 60 miles of my address. In addition, when I attempt to listen to my audios, through Bluetooth, it may take 10 or more minutes for it to download or start playing. After every call, it sends a notification with a beep listing the remaining minutes. If the plan is unlimited, why does it list the balance of minutes, it is annoying. I called customer service there and they said my phone is doing that and to check the settings, I did one thing but that didn't work. I have had the service for about 2 months. Any help will be appreciated.
Greetings, Michael! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 6, 2021
PureTalk is a really great company, I found that out after I switched over to them from Verizon. I am getting the same plan with PureTalk that I did have with Verizon, for half of the cost, & to me, that is a really great thing. Their coverage is exactly the same as Verizon's is, & the clarity of the sound during a phone call is really crystal clear! I am very happy with PureTalk now that I have switched over to them. I will be saving a lot of money with PureTalk now as well!
Greetings, Rob! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 5, 2021
I’m enjoying good service with this internet company. It is saving me $40 a month on our two lines. Same services as with the big name provider I had before but saving money. I getting junk calls diverted or not answered without any interruption to my usage.
Greetings, Kathleen! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over $40 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 5, 2021
I get almost 0 bars at home and same in the area where I live (Katy, TX) I have tried a cell booster at home ($180 investment with poor results) that does not help. Cannot text GIFs or attachments even when I have 4 bars of 4G LTE. I miss multiple phone calls due to poor service. I am moving back to Verizon today.
Hi there, James! We regret to hear that you are experiencing issues sending picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/12/2021Greetings, James! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 5, 2021
We are experiencing many calls that ring but person we are calling doesn't get a ring. These are Pure Talk to Pure Talk phones. Also we have had to upgrade our data plans on two of our phones. On our phone # ** he listens to lots of music streaming on his phone. We had Verizon and T Mobile before and never experience this before. Your commercials claim that if you run out of data you are not charged for additional data. We are experiencing a shut down of data. We are forced to upgrade and pay for additional data.
Hi there, Eugene! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 5, 2021
We left Spring after 12 or more years after your ad emphasized similar coverage. What we found is extremely poor coverage in the following cities and all travel in between. MEMPHIS Tn, Little Rock AR. Hot Springs AR. Heber Springs AR. And major interstates. Most, 70% of people say they can not understand us. 25% of calls drop. 15 to 30 second delay to connect when calling with 25% unable to connect. DATA IS PRACTICALLY NON EXISTENT. IT IS SO SLOW. Usually rejected when trying to use my Samsung Galaxy Note 10 Plus. So basically you are a scam company claiming to use the same networks but failing to mention that we gain access only after AT&T takes care of their customers first. You should be ashamed and I full intend to call Sean Hannity and the EIB Network and other spokespersons to let them know they are endorsing a sham.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 5, 2021
Often when I switch from my wifi to data I have to shut my phone off and turn it back on before I can use data. This is inconvenient when I'm in a store looking for coupons or when I'm trying to find information quickly.
Greetings, Teresa! We apologize for any inconvenience. We did have a network outage on Wednesday 8/4. The outage was resolved around 6:30pm EDT. If you are still having issues accessing data, please power off your phone for 10 minutes and then power it back on. If you continue having trouble accessing data after you've power cycled your phone, please contact customer service by dialing 1-877-820-7873 from your Pure Talk cell phone.
Reviewed Aug. 5, 2021
Price is great. Service in my area (12 miles from town) is terrible. Customer service is worthless. On hold over 30 minutes, only to be disconnected. Twice on hold, pressed 2 for a call back. NEVER HAPPENED!!! Try to make a call only to get NO CELL PHONE SERVICE notice. People text me saying phone rings then call dropped. Good thing there's no contract. I cannot recommend your service to anyone.
Greetings, Jimmie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 5, 2021
I plan to discontinue my account with Pure Talk. The service just doesn't work well at all. When I am on the road, I often cannot get service. If there is service, it is most often painfully slow. I HATE Spectrum but, their service was much, much better than Pure Talk. I will go back to them.
Greetings, Todd! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 5, 2021
Switching from AT&T, I was a little skeptical about Pure Talk's coverage. Then, just this week the new phone (iPhone SE) is experiencing a lack of texting functionality. We're not getting some texts and sometimes we can't send any either. Is it a heat related issue or something else? We rebooted the phone twice and it seems better but we're wondering when it will act up again. Trying to stay in touch with family during a medical crisis is hindered with this texting issue. Any ideas?
Greetings, Dowell! We regret to hear you are experiencing issues with texting. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 4, 2021
I was told that if I increased my account plan I would never run out of high speed data because the plan is unlimited. I find out now that you don’t offer that program. I was told yesterday that I ran out of high speed data because I am limited. I don’t appreciate the bait and switch. Your company should be honest.
Hi there, Scott! We regret to hear about the experience you have had with Pure Talk thus far. Our Unlimited Talk, Text, and data plan has now increased from 30GB to 60GB of data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 4, 2021
We have 5 total days with no call or text capability since switching to your service. Contacted your service depo and followed instructions. It works for a week or two then the same thing happens. We are very disappointed and want your service to work but response time is very lengthy. I can't call you because our phones don't work. We need our phones. Please contact us and give guidance.
Greetings, Tommy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. We did have a network outage on Wednesday 8/4. The outage was resolved around 6:30 pm EDT. If you are still having issues accessing data, please power off your phone for 10 minutes and then power it back on. If you continue having trouble accessing data after you've power cycled your phone, please contact customer service by dialing 1-877-820-7873 from your Pure Talk cell phone. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 4, 2021
I give Pure Talk a five star rating!! Frontier as WiFi is not recommended!! We went on a trip and Pure Talk comes in great everywhere we went!! I recommend it to others! It’s cost is less than Verizon! Keep up the good work!
Greetings, Judy! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 4, 2021
Everything went very easily in the transition, and the phone has worked very well since then. The only issue we have encountered is the complex process of recovering a voicemail. Really - 8 digit security? If somebody had my phone they could just take a call with no security needed. Why all the hassle for voicemail?
Hello, Robert! We are pleased to hear you are enjoying your Pure Talk service. Regarding your voicemail, a security PIN is set in order to protect any personal information that may be received. Customers do have the option to remove the security PIN. In order to do this, access your voicemail and in the Main Menu, press 4 for Personal Options, press 2 for Administrative Options, press 1 for Password Option, and press 2 to Turn Password On or Off. If you have any further questions or concerns regarding this matter, our Customer Service department is always eager to assist you. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 4, 2021
I have had Pure Talk for 2 months and so far I am happy with the service. Good coverage so far for the locations I normally travel to. I have enough data to get me through the month. I'd recommend it.
Hello, Laura! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 4, 2021
Pure Talk did not work at ALL for me. Numerous problems dating from June 4th thru July 16, 2021. Would you like to read all of my problems. If so review your help desk files. Helpdesk: Lauren **, Ayanna **, Michaela **, Mahala **, Jordan **, and Donna **. NO HELP.
Greetings, Sidney! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Updated review: Aug. 4, 2021
Yes! That worked. Thank you! I have been working around the issue, but I'm so happy that it's all working now before I really needed to make a call out. Thanks so much!
Original Review: Aug. 3, 2021
95% of my outgoing calls will not go out. I can receive calls, but rarely will my phone make outgoing calls. Even when connected to a good wifi for wifi call, or in a metro area with excellent coverage. I have to text people to get them to call me. I have tried various methods and calls don't connect. It says calling then immediately said call ended.
Hi there, Jessica! We regret to hear that you are experiencing issues with making phone calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/04/2021Greetings, Jessica! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Aug. 3, 2021
For a better price I love Pure Talk. The downside is not once since I switched have I been able to send a photo. I can call and I can text, but if I include a photo I just get a failure to send notice.
Hi there, Steve! We regret to hear that you are experiencing issues sending picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/05/2021Greetings, Steve! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 3, 2021
Wait (hold) times on the phone are way too long when you need help! Otherwise everything has been absolutely great customer service. I love the low rates and the fact that it's still fantastic phone service and I love my new phone!
Greetings, Tamara! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Overall we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 3, 2021
Pretty happy with the experience so far! I live in an area that has a lot of challenges with cell phone coverage so my expectations may be different from some other people's. My experience is about what I expected-not great, but ok.
Greetings, Shari! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 3, 2021
You leave you leave me no access to talk to anyone about my account. You say I'm over on my gigabytes. How do I correct that. Why isn't there a phone number that I can talk to a real person? Why isn't there an address that I can call. Why isn't there an office that I can go to and ask questions? Your phone service is okay. Your service sucks. Either straighten this out or I'm going somewhere else and I will let all my friends know.
Greetings, Roger! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 3, 2021
Coverage is good for the most part, not quite as good as more expensive carriers. Calls are somewhat delayed and texts don't go through now and again. Biggest thing is that I can't send any pictures. If that were resolved it would be perfect for what I need. The hiccups I've mentioned are few and far between and don't justify paying for a more costly plan. Would recommend.
Greetings, Matthew! We regret to hear that you are experiencing issues with sending MMS. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/09/21
Greetings, Matthew! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 3, 2021
So far after two months we have been very pleased. As good or better coverage than ATT (20 years plus with them) and much more economical. Definitely recommend them. Easily sign up and number transfer and good price on a new phone purchase.
Hello, John! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 3, 2021
I called to ask for a paper copy of my monthly bill and was rudely told to go to the web site and then was quickly hung up on. I specifically asked for a paper statement each month when I signed up for Pure Talk and was told that I would get one. I do not like being lied to and I really don't like being talked down to when I called for some help. If this woman worked for me she would be fired!
Greetings, Randy! We regret to hear about your experience with Pure Talk thus far! We are a paperless company and do not send monthly invoices via mail at this time. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 3, 2021
We have a lot of unsent messages. If we are not connected to wifi we can't get coverage in our home. I work for UPS and use my phone for maps and I need reliable service. I notice a lot of no service areas.
Greetings, Hans! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 2, 2021
The signal is fairly consistent and generally strong enough. They have some pretty bad gaps in the Tampa area that I would prefer not to have to deal with. All in all for what you pay it is a quality product.
Greetings, Benjamin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 2, 2021
Little to no voice coverage at my house. Dropped calls, missed calls, text message not sending. Never had these issues last 6 years here with previous carrier. Worked fine everywhere else so not sure why the deaf spot, but not sustainable for it to continue.
Greetings, Sean! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 2, 2021
I have been very satisfied with my service from PureTalk. After a month on your system, I added my wife's phone. There have been zero problems with my new phone. My previous phone died and AT&T refused to give me any consideration on the price of a replacement even though I was a customer of AT&T Mobility since 1994.
Hello, Robert! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 2, 2021
Good signal, great price structure and customer service as well as its association with AMAC the real news magazine for we seniors. Looking forward to a long relationship and technology advancements. Nice to know this company is a real patriot.
Hello, Jerry! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 2, 2021
Since switching over to Puretalk I have not been able to get group messages or photos via text (any MMS) and my data is significantly slower than it was while I was with Verizon. I like your prices and your politics but I was expecting the same quality connection as before.
Greetings, Jeremy! We regret to hear that you are experiencing issues with receiving MMS. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/13/21
Greetings, Jeremy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 2, 2021
I was told I’d get half price my first month then when my Uber app went silent I was told I had to upgrade. I lost a lot of money thinking that Rush said if you go over they don’t charge you. Total **. I hear now the AM radio. Guys don’t say it!!!
Greetings, David! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 1, 2021
Everything is better. Could not use my data but a simple phone call and your representative took care of it. Excellent service. My wife and I were very impressed. We hope to use this service for many years to come and we will be telling all our family and friends about it.
Hello, Wayne! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 1, 2021
As a previous AT&T customer, they had a lot of advantages that I don’t see with PureTalk. I could text a code and know instantly what my data usage was. Their billing details were much more informational. PureTalk gives very few details on individual calls or texts. Today is a good day as I have 2 bars for my range. Most days it’s one bar. The actual order of 2 phones were received and packaged very well but the instructions could have been better as to how to set up the new phones. For those of us who aren’t technical and only get new phones every 5-6 years, have difficulty following what’s it tells us to do. As it was, I didn’t notice before I sent back my old phone that many of my contacts were missing from the new phone but I never got an error or message of any kind. What other data I am missing is a guess at this point. Would I do this again???? I honestly would have to think about it. It wasn’t a horrible experience but it wasn’t stellar either.
Greetings, Ginette! We regret to hear that you are experiencing issues with transferring your data to your new device. If you would like to transfer your information from your old phone to the new device you may do so by logging into your Google account if you have an Android device. If you have an iPhone, your information should be uploaded from the iCloud. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 1, 2021
Never was guidance given that Iphone 6 and android phones were poorly supported by this nearly worthless company. It is a fact that you will surely be losing customers as fast as you gained them. For as soon as able we will be one of these ex-customers.
Greetings, Whit! We regret to hear that you are experiencing service issues. Due to the operating software, some features may not be supported for older iPhone and Android devices. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 1, 2021
We have 4 iPhone XR phones on our plan. Service in our metropolitan area is very spotty. Often, initiated calls result in “Call failed”. IMessages too often won’t send and sometimes are sent as text messages for no rhyme or reason. Wi-Fi calls often won’t work either. Very frustrating. After 2 months we will be switching carriers soon.
Greetings, Gregory! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 1, 2021
I am very pleased with the service, I am getting LTE coverage even out in the country where I live. And PureTalk gives service to my three year old Motorola which no other phone company would do. The plan was easy to activate and combine with my husband's already existing plan.
Hello, Amber! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed July 31, 2021
Yes, I am very satisfied with your service. I had to call for help quite a few times and the techs were very patient. I still haven’t finished the whole process because my daughter was supposed to join also, but had some moving complications. So, you can expect me to be calling again. Thanks, Marge
Greetings, Marge! We are pleased to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed July 31, 2021
First two times I called as new customer I spoke with someone regarding problems and they were rude as I have ever experienced and I had no recourse, it was very frustrating and I figured I wouldn’t last long with Pure Talk. I called yesterday with more problems and the gal was so kind and pleasant. She redeemed your company.
Greetings, Erika! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Original Review: July 31, 2021
Don't always get calls or text. Only get internet at home by my wifi. I'm not happy at all. I have used Total Wireless for years and never had this problem. Is there anything you can do to fix this problem?
Hi there, Diane! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 08/04/2021Greetings, Diane! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed July 31, 2021
I have not been able to send or open any pictures. I get a blue circle that keeps spinning. It would be nice to send and receive pictures from friends and family. Please advise if I need to do something on my end or if you can resolve this.
Hi there, Clyde! We regret to hear that you are experiencing sending and receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated 08/12/2021Greetings, Clyde! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 31, 2021
We have three lines and all of us had trouble with getting and sending messages through text, Signal, WhatsApp, etc. We couldn't send videos, vm didn't come through or couldn't be accessed even after calling for tech assistance. Every time we called for help we had to be on hold for 40 minutes.
Greetings, Ruth! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed July 31, 2021
My husband travels to small towns in Nebraska and he is finding that when he gets out there he is not able to get any internet or phone coverage which is problematic as he has a delivery service and needs both of those services! I have been having trouble on my phone getting my texts to go out, they come back many times as undeliverable. I asked specifically when we signed up about coverage and was told it was excellent in our area. We are going to have to change to another provider unfortunately. :(
Greetings, Cindy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us
Reviewed July 31, 2021
3. As with Watch, I can’t add my iPad to my account.
Hi there, Steve! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. At this time, we do not support smartwatches. Currently, we can ensure our SIM card can function with iPads or Android tablets but full tablet functionality is not guaranteed. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 31, 2021
I'm still waiting on hold for a callback from a different phone. I'm calling because for the 2nd time in 2 months, I can not make a call. I'm done. As soon as I am actually able to tell you that. I do love what Pure Talk stands behind. But I need service I can count on.
Greetings, Cheryl! We regret to hear that you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 08/08/21
Greetings, Cheryl! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 31, 2021
I was excited to support your company based mainly on who you do/don’t support. I was hopeful my service would be close to the major group I left. Unfortunately it’s not. Many days my phone will say No Service, only to walk 3-4 steps and it comes back online. Other days I don’t receive texts for hours. This seems to be happening less often than in the beginning. I plan to stay for another month and see if it will improve further.
Greetings, Rachel! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 30, 2021
I love that it works and does not drop calls. I am very satisfied with the service. The cost is great. I am glad AAMC recommended this phone service. I recommend it to all of the people I know. Very happy.
Hello, Linda! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2021
We have not had any dropped calls as we were starting to get with our previous carrier. The service was so quick and efficient and so easy to switch. We are so pleased and happy with Pure Talk and we recommend it to all of our friends. The service is clear, quick, and we love Pure Talk! Wish we would have switched sooner!
Hello, Robert! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2021
I have been extremely happy with my Pure Talk service. I had Verizon before, and frequently in the middle of a call the person I was talking to could no longer hear me. This was very frustrating, especially on calls in which I had waited a long time to be connected! This NEVER happens with Pure Talk, and I'm using the same phone I used before.
Hello, Veronica! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2021
Previous owner's name of my number continues to be shown on screen when I call someone and people do not answer my calls. Despite the fact that PURE TALK said this would last a couple of days. It's been over 2 months. Too many times "no service" appears on my screen when calling from my home in the same location. Customer service takes forever to respond and despite four calls the situation has not been resolved.
Greetings, Elaine! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 30, 2021
Left TMob for PT after more than a decade with the company. Have been very pleased so far. The two issues we had Cust. Serv. was responsive and effective. Recommending you to all our friends and family! Would like your stance on the recent request for telecom companies to monitor and share customer communication/text content.
Hello, Maria! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2021
Getting Pure TalkUSA was fast and easy. I wanted to support small businesses, as I also am. I was told they were great with everything and even better and cheaper which I thought that was great. I got unlimited talk, text, and data knowing I would use a lot due to work, and knowing it would not slow down on me...Which is why I am very unhappy with my service/data taking dump on me when I need it to be fast. I pay a lot more to have pure talk USA versus when I had Verizon, which I never had a problem with.
So why is it that the unlimited plan is so limited? It makes me very unhappy, why would I pay for a plan that says "unlimited talk, text and data" if it's just going to be slow as a slug when I have 4 bars of service but my data is incredibly slow, I don't understand how I use "too much data." That's ridiculous. I rather go back to Verizon if this game is going to be played and where I'll pay less. I want to use Pure talk USA because I heard it from (Ben Shapiro). Thank you for taking the time read this... Best of wishes.
Greetings, Benjamin! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 29, 2021
I have recommended to many friends. Service is as good as the previous provider we had been with since 1998. The price of the service is exceptional. We were reluctant to change providers at first for fear of receiving an inferior service but pleasantly we found service equally exceptional to the price. Way to go PureTalk!!!
Greetings, Billy! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 29, 2021
Customer service rep (Kristina, I believe) went over and beyond expectations to help us. We did not resolve the issue but she took the time to try every avenue before submitting a ticket. She was pleasant and polite. She stated that we should have an answer within 48 hours.
Greetings, Kaitlyn! We are pleased to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed July 29, 2021
I have unlimited service. Second time I have service cutoff with only a portion of a nonsensical message trying to say I need to pay to make a call; or that I have no minutes. Not acceptable. 4 calls, promised callbacks that are untimely or missed. Wasted 45 min of my Life. A neutral rating is GENEROUS.
Greetings, Paul! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
When we had Pure Talk while we were living in Delaware the quality of the call was good. More so for my husband with an iPhone and not as satisfactory with my Android. When we moved to Arizona that’s when the problems began. Neither one of us could get cell service in our house. We went to AT&T since that’s the provider you use and they couldn’t help us. We went to Verizon and they were able to help us. It was very frustrating especially since 5G towers for AT&T were just erected. The only way we can get cell service is through our Wi-Fi.
Greetings, Janet! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
Sometimes texts with picture attachments do not get sent. Don't know why, but it is annoying. Every thing else has been working properly. Can you check on your end to see why this is occurring? Thank You.
Greetings, Wayland! We regret to hear that you are experiencing issues with sending multimedia messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/05/21
Greetings, Wayland! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 28, 2021
It took me nearly a month to resolve issues and spending $400 on new phones. I think perhaps AT&T is at fault by sabotaging our unlocked devices after we were on Pure Talk with them working. Tech support was inadequate regarding problems with multimedia attachments to texts and a tablet that lost data connection and required a new sim.
Greetings, Randolph! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
New Customer effective 5/28/21 so getting familiar with your processes has not been easy. I made mistake when opening account due in part to my generally poor internet connection because of my wooded location. However, still have not figured out transaction summary -- seems debits/credits have affected my account but they don't show up on my Transaction list. Why not? Contacts I speak to seem to give me information I either had not previous gotten or information that differs from what I was earlier told. Ran out of 20G data very early and don't know why. Might have been updates but should I not be informed what caused the large data use?
Hi there, Robert ! We regret to hear about the experience you have had with Pure Talk thus far. Credits will not show in transaction history as the amount is deducted prior to bill date. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
I have found that the actual service area of my phone is not as good as promised, but the overall coverage is better than Verizon in the Midwest, but far worse in Arizona. The price savings are worth the trade offs. I do find more dropped calls and odd interruptions of service.
Greetings, Patrick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
I was sold a bill of goods. Originally I was told I would pay $150 for a phone. I also had five lines. When I got my first bill and it was too late to cancel service I was charged full price for the phone. It also took almost an hour to get to a rep on three separate occasions. Very disgusted by the “service” I was given.
Greetings, Carmen! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
Very pleased with the customer service during transfer of service. I have been most pleased with service, savings and have not noticed any change in quality. And I would encourage anyone on any of the big name carriers to make the change.
Greetings, Lois! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 27, 2021
So far, I like the actual phone service. I had a rough start, however, setting up the account with super long hold times. I found a couple of the agents to be lacking in real knowledge and rude when I expressed my frustration. I still cannot connect with voice mail using "1" and have to dial my number. If no further issues arise, however, I will raise the number of my stars.
Greetings, Carol! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 27, 2021
Calls are completed flawlessly. Switch from AT&T was accomplished with ease. The only issue that I have is that all incoming calls should have the actual number displayed, not a spoofed one. I am certain that it would be a simple matter to trace back and correct a misclaimed number. That would certainly assist in assuring compliance with the "Do not call" list.
Hello, C S! We are delighted to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 27, 2021
Love the new phone. Connections have been excellent. Are you kidding? My phone conversations are not that long. Got my first bill...nice reduction in cost. Thanks for that. Saw your ad in AMAC magazine, PureTalk looks like a good conservative company.
Hello, Karen! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 27, 2021
I switched to Puretalk 3 months ago after being a Verizon customer for 8+ years. I love puretalk. I'm currently only saving $2.50 with switching carriers but those savings will go up once I add a second line, I think. Only complaint I have is the voice mail box code lol why 7 digits? I purchased a phone through puretalk as well, easy peasy shipping/install new Sim card. However, transferring phone number from Verizon to puretalk was a chore and I do believe dealing with Verizon on that was creating most of the burden, not puretalk. I get great coverage! Customer service is super fast, courteous and easy to understand, English speakers!!! A+ customer service/tech support. I read a ton of reviews online before my switch and almost decided against it due to someone else's opinion. I'm so glad I decided to give it a try for myself and am so happy with my puretalk phone purchase and coverage. Thank you!
Hello, Lori! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 27, 2021
I am extremely satisfied that I switched from ATT to PureTalk. I am saving oodles of money and get great service! My only regret is that I didn't do it a few years ago when I first heard about PureTalk. P.S. I wish that you offered internet service so I could totally eliminate ATT.
Hello, James! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 27, 2021
Incomplete calls or never received calls from incoming sources. Plus..and this really irritates me..the hot spot feature which I had and used with my previous carrier, and was promised would continue to work, doesn't and still won't work. I've been in touch with tech dept and they don't know how to correct.
Greetings, W! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 27, 2021
Regarding my cellular service, I can tell no difference in the quality of the service from Pure Talk compared to the previous major carrier service which I used for over a decade. The big difference is that my monthly bill is almost exactly one half the big carrier's monthly total and I have 50% more data capacity. Thanks Pure Talk!
Greetings, David! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 27, 2021
Although phone seems fine, I have been having many problems with streaming audio. For which I called tech support. Several times. Each time the "solution" was the same: to reset the "Internet" and then to set it back up, with the instruction to try it out. Bye. Each time, the problem seemed to be cleared up. But then the problem was always intermittent. The problem only started after I swapped out the sim card from Verizon.
Hi there, Neil! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/02/2021Greetings, Neil! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 27, 2021
Good customer service. Fast delivery. Easy to install new service. Better reception than my former carrier. 1/2 of the price. No reason to pay more. So far (2months service) I have had no problems. I would recommend to all my friends.
Greetings, Meria! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 27, 2021
Initially, I talked to a very nice customer service agent about not being able to hear anything; e.g. couldn't hear caller, or voicemail. She transferred me to tech support, a young woman who was indignant, discourteous, and INSISTED that my phone was bad and I should replace it! I subsequently discovered on my own that a mute-all setting was in effect, on my Samsung Note 10 (which BTW, the tech I spoke with ALSO had the same phone). I changed the setting and it fixed that problem. Also, to this date, I still have NOT been able to get a digital connection! -NO DATA. I need it only to use the Google Maps application for directions - but no can do. SO, this is why I am unhappy with PURE TALK - poor tech support, and digital service not working. If you can get this fixed, I will remain a customer, and may recommend your service to others.
Hi there, Eric! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/02/2021Greetings, Eric! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 27, 2021
My wife's phone (which we purchased through Pure Talk) freezes frequently. It also randomly was inoperable due to some kind of glitch (please consult the notes on our account as I called in for help with this). Both our phones have gone in and out when talking, which I believe is a service issue with the AT&T towers. We previously used Verizon towers with our last provider. Lastly, the wait time when calling to ask for help with issues is frustratingly long. I am considering changing providers even though we haven't been with PureTalk very long.
Greetings, Nicholas! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding your screen freezing, you may simply press the power button to allow the device to reboot or Update your device to the latest software version. Tap on Menu and go to Settings. Tap About Phone. Select Software version.
Scan for a new software update. If an update is available, you will see a notification.
Before you proceed, make sure that your phone is connected to Wi-Fi Internet and that has enough power (at least 50%).
Then follow the onscreen prompts to complete the update download and installation process. Thank you for your feedback as it always helps us to improve the Pure Talk experience
Original Review: July 26, 2021
We switched from AT&T to Pure Talk. We thought since pure talk uses AT&t towers for signal we would have the same quality of service. However there are areas where we used to have good service where we now have poor service. This affects my husband's job as his number is used for his work.
Greetings, Renee! We regret to hear that you are experiencing occasional service issues. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:08/02/2021Greetings, Renee! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 26, 2021
I seem to have a lot of trouble with calling out. Sometimes there is too much noise or calls dropped. Internet and texts are pretty good. I would like this resolved if possible or notified that it is not correctable.
Reviewed July 26, 2021
I switched (or attempted to) my service from US Cellular and was not told at the time my phone is not compatible with PureTalk and didn't realize it until I was on the road and could not get mobile service or text messaging. Getting through to customer service has been a nightmare!! I no longer have my SIM card for US Cellular and will have to deal with them to get another one and probably have to return to their service, very unhappily, I might add. This has been a very frustrating experience and will not recommend them to anyone I know!
Hi there, Cindy ! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/28/2021Greetings, Cindy! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed July 26, 2021
I was looking for the company that can block data, in total, not the customer having the option to control it. I hope you understand what I mean. Every month it came back and giving opportunity to get on the internet, which can be hazardous.
Greetings, Chaim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Regarding the data feature, this is accustomed to your plan, it can be removed on monthly basis but not permanently. With each billing cycle, it will be renewed within our system. You also have the option to turn off mobile data. Settings>Network & Connectivity>select Cellular & Data> Select Carrier> Select Data Connection> Select Off. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 26, 2021
Poor reception/delays while communicating. Message apps delay up to several hours before receiving. Customer service in the beginning was very poor, waiting 4 days to get a SIM card then almost 2 weeks before you could port the phone number.
Greetings, Lee! We regret to hear that you are experiencing issues with making and receiving phone calls. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:08/02/2021Greetings, Lee! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 26, 2021
My phone apparently did not work with your network and lack of towers available to service my area. I made oodles of phone calls and spent hours on the phone with your customer service representatives and was told to take multiple steps to rectify the problems I was having accessing service. You advertise as "using the same towers as the big companies" but that is not true. You only use AT&T towers and surprisingly with 60k students at nearby PSU you have no towers available in state college PA. Thank you but no thanks. Your company was a complete disappointment and I spent countless hours on the phone. I've gone back to Verizon. I should have never gotten sucked into your plan in the first place.
Greetings, Sharon! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 26, 2021
My husband and I are very Happy with the Pure Talk Service. We travel north and there are some areas we do not have service. But for the most part we are happy with the service. Thank you. I was with ATT and was paying over $300.00 a month for the same service. Thanks to PureTalk. You have saved me some money in the last few months.
Greetings, Di Ann! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 26, 2021
Laggy internet. Kind of frustrating. Don't know what else to write. Seems like a decent value but the internet connection is laggy and gets frustrating because sometimes you double or triple select something and it then executed the stored actions and you end up navigating further or to a wrong place.
Hi there, Steven! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 26, 2021
Even with good signal strength, when attempting a call I get a "not registered on network" message. Not just on this number but also on the other two phones. Very annoying especially when a call has to be made.
Hi there, Ronald! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 07/29/2021Greetings, Ronald! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 25, 2021
Apparently there was a problem with the account I have set up for autopay. Instead of waiting for next business day so I could rectify problem I received e-mails from Puretalk that I must pay bill immediately or my service will be shut off. So to avoid service disconnect I manually paid my bill. Can you at least waive the $5 service charge I was charged?
Gary
Greetings, Gary! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Updated review: July 28, 2021
I originally gave a low rating as nothing was resolved on Sunday July 25th with getting voice mail working, but on Monday morning it was working including the visual voicemail. So we are happy now. The support people were great and patient with me. Thanks.
Original Review: July 25, 2021
Tried call support on July 21 and was on hold for over an hour, press prompt 2 to get a call back and never received one. Called again in July 26th and so far on hold for 30 minutes just looking for help on voice mail.
Greetings, Randall! We regret to hear that you are experiencing issues with voicemail. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/28/21
Greetings, Randall! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed July 25, 2021
My new chip was received quickly through the mail and it was easy to install. The service is great, lots cheaper and I experienced a seamless transfer from the other higher priced provider. I would highly recommend switching. Save yourself some money and switch to PureTalk.
Hello, Dennis! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 25, 2021
I switched from another provider who cost the same price, but my experience with PureTalk has been so much better! I love that data is included and all the "dead spots" I used to experience do not happen anymore. I also love that I can use an iPhone with PureTalk and GPS since data is available even after I have used my allotted amount!
Hello, Meredith! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed July 25, 2021
I have been trying since the beginning of my service (about 2 months now) trying to have my phone number ** to not end/drop calls before I can make the call. This has been going on far too long and I have been reaching out to customer service and technical support to assist me and no one has been able to solve this problem. Most of the time when I try to contact customer service there have been times when I have waited over a hour for someone to answer the phone and still having these issues till this day. Someone please help me! I deserve to dial out on my phone like everyone else without the call ending or dropping before making a connection to my party.
Greetings, Kim! We regret to hear that you are experiencing issues with calling. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 08/02/21
Greetings, Kim! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 24, 2021
Recently traveled to So. Cal. In towns with 5 bars showing, I could not make or receive a call. When I am 1/2 mile from home with 2 to 3 bars, I get a "call failed" message. Same crap as ** even though we were assured it would be better.
Greetings, James! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 24, 2021
Good riddance to Verizon. We were held hostage to them for too long. Horribly high bills with bogus charges. Verizon is a global anti American corporation that we could not stand to support and now we have an alternative. Keep up the good work.
Hello, Michael! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 24, 2021
The plan is great, but I am disgusted with this cell I had to buy through you guys, and wasn't informed that my old cell wasn't comparable, you should have guided me to a cell that was the closest in operation.
Greetings, Danny! We regret to hear about your experience with Pure Talk thus far. Your device must be 4G or higher, compatible with GSM network, and fully unlocked to be compatible with our service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 24, 2021
I just switched from StraightTalk to PureTalk because it was USA based and it was cheaper. I just wanted to try it out. I actually have the same great service, as I travel often and at the lower rate with USA grade customer service. It makes customer service make sense. I could not be any happier! PureTalk... If you haven't thought about switching... it's time you did.
Greetings, Rhonda! We are pleased to hear about your experience with Pure Talk thus far and that you are saving half by making the switch to our service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 24, 2021
In this competitive world, it is nice to see a company who wants to keep things simple and not go for all the frills. Switching to PureTalk from Verizon for me was clearly a No Brainer! I would recommend that anyone who wants to save money and have great service should do the same.
Greetings, Mark! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 23, 2021
I have been unable with several months effort dealing with technical support to get call forwarding enabled on my telephone number **. It works flawlessly on my primary number which is an identical Samsung telephone. I get different answers every time I talk to technical support but at this point I have not yet been able to get Android call forwarding to work on **. Due to the way we use the phones we need to have this function which is advertised as part of your service. I'm carrying three accounts with you right now although the third I haven't even ported yet and don't intend to until I get call forwarding working on the second one. If I cannot get this function working I will be changing to another cell service. Please advise. Thank you.
Greetings, Mount! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 23, 2021
Can't get signal in lots of places. Not much cheaper than ATT. Always have to go outside to get signal at house. Also lots of dropped call when driving. Don't think I am getting 5G service. Not happy with the company. So disappointed.
Greetings, Shirley! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 23, 2021
I am very pleased with this switch to no nonsense service. You get great coverage and if there is an issue you speak with someone within the US who helps you and is pleasant. I was able to keep my number and my phone.
Greetings, Lynn! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 23, 2021
When first starting my service it was extremely inconvenient to have to wait 5 days for PureTalk to initiate service. Other companies have initiated next day. Also, my service was not allowing any multimedia texts or group texts. I spent 5 days and countless hours on hold waiting to speak to a different person who could help me. Eventually, after a 4 weeks with this service this issue was resolved.
Greetings, Bridgette! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 23, 2021
Awesome cell phone provider! I have had no problems with my cell phone connection, it works just fine. One time I had to speak to a representative and she was very sweet and professional. I have unlimited talk, text, and data and I pay such a good price, literally a fraction of what I would pay with the big cell phone companies. Switching to PureTalk has definitely been a great decision for me! Highly recommend PureTalk.
Greetings, Bailey! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 23, 2021
We have been very satisfied so far, thank you for your service! We have had great cell service and our billing is way cheaper. Happy happy happy, would definitely recommend to friends. We actually have had better service in areas we normally wouldn’t have with the other company we were with.
Greetings, Tangi! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 23, 2021
The price is great, even paying for most I can get. The service flat stinks! I can’t get a signal 50% of the time. You said it was ATT towers. Funny since I never had signal problems until now and had ATT for years.
Greetings, Kaylyn! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Update:07/29/2021Greetings, Kaylyn! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 22, 2021
I don’t want to go find it. Overall, I am very happy with this service. The customer service is always helpful if I have a question. I just began this service about one month ago. You can ask me again in a few months.
Greetings, Kristi! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 21, 2021
We thought the offer was too good to be true so we were a bit skeptical about changing our cell phone carrier. We are pleasantly surprised that there has been no change in the quality of the cell phone service. No problems with start up either. Really loving the financial savings!!! What's not to love!
Hello, Terry! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 21, 2021
So far I am very pleased with your service. Excellent. I have five lines with your service and each phone my family is extremely happy with your service. The calls don’t drop. The only thing that I would say I have an issue with I get a lot of fraud Text that I’ve never received before.
Hello, Tracey! We are pleased to hear that you are enjoying your Pure Talk service. We recommend blocking any unwanted calls or texts through your device's settings. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed July 21, 2021
I've had a few issues with my phone making the switch over in service. I had to call the customer support a week after switching to PureTalk. I have a Galaxy and my husband has an iPhone and we both experience service issues when switching from wifi to the network. At least once a day I have to switch my phone in to airplane mode and then back out so that my phone will recognize the service. My husband has the same issue with his newer iPhone. It's very affordable and it does the job. But we make sure to download our music and podcasts BEFORE we hit the road!
Greetings, Deborah! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 07/23/21
Greetings, Deborah! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 21, 2021
I believed the service would be faster than Straight Talk but I'm wrong. If I'm in a building it don't work or does very slow. Other than that I'm not a Phone person. In fact I rarely look at the phone all day.
Greetings, Bob! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 21, 2021
Please read notes in our account when we cancelled our 3 phones. You need to be able to use entire zip code 80138-4452 otherwise it shows we live in Douglas County, we live in Elbert County. Tax difference is 5%. I was transferred to 4 different people and no one could help me. If we can sort this out I would still like the phones and to give you 2 more lines. Lori **.
Greetings, Lori! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 21, 2021
What is promised on the website is NOT what is provided. Each call to customer service didn't solve a problem, didn't answer questions & gave a new excuse for their lack of performance. If I could give negative stars, I'd give -5.
Greetings, Jo! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
I have been very happy with my experience with Pure Talk, the customer service has been excellent. They made it easy to switch carriers and acted like I was a preferred customer..wished more businesses acted like this. They want me as a customer... lol.
Greetings, Jon! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 20, 2021
You have my Credit Card Company [Discover] so why did you turn off my phone, Dont ever do that again and certainly without talking to me first. I have NO documentation from you with or without billing info and no number to call when in need.
Greetings, David! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
I have saved over $40 a month switching to Pure Talk….The cell signal is the same as what I had before so I have had no issues at all. I was paying over $125 with AT&T with less gig per month….Now I have double the gig for a Much cheaper price!
Greetings, Rebekah! We are pleased to hear about your experience with Pure Talk thus far and that you are saving over 90 dollars on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 20, 2021
Very happy with my switch to Pure Talk. My bill with AT&T was $125.00 a month. Now it's $55.99 with Pure Talk and I haven't noticed any difference. No issues calling or with text. I can stream videos the same.
Greetings, Matthew! We are delighted to hear about your experience with Pure Talk thus far and that you are saving half by making the switch to our service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 20, 2021
On July 9, 2021, I signed up for service with purchase of a new phone and new phone number. During the sign-up process, I discovered that Pure Talk's plans and prices were not the same as currently represented on their website. I was on the phone with the Pure Talk representative looking at their website and telling the representative what was stated on the website, but the Pure Talk representative said that what I was seeing was not correct. However, the Pure Talk representative eventually secured her supervisor's authorization to honor one of the web advertised plans and prices. I was told that my purchase was completed and that the new phone would be sent soon by USPS Priority Mail.
12 days later, I still had not received a phone and Pure Talk had made no attempt to contact me as far as I could tell. So I called Pure Talk's customer service number. After 50 minutes on hold, a representative finally took my call. I was told that my credit card provider had declined the charge to my card. When I asked the Pure Talk representative why I had not been contacted about the problem so that it could be resolved, she had no answer to offer. So, my experience with Pure Talk was very unsatisfactory. They seem to be disorganized and a very poor communicator with potential customers. Maybe it's just as well I did not become a customer if they treat their customers like I was treated.
Greetings, Marcus! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
I called to see when I would receive the above. A lady was helping me and she said, "I think you get it after you've been with us a few months". To which I responded, "You think?". Then, I got hung up on. - Highly unprofessional!
Greetings, Melanie! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
I have dead spots in my house where I work and use my phone the most. And, my calls delay in connecting to the dialing part of the call - sometimes over 10 seconds and sometimes it just disconnects and I have to start over. VERY frustrating! Getting a hold of customer service is EXTREMELY difficult. I went without phone or text for almost 2 days!!! This affected my business and cost me a ton of aggravation. Also, I still cannot set up my voicemail and I don't have time to spend hours on the phone with you to figure it out.
Greetings, Jenny! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding the voicemail issue, press and hold 1 on your dial pad, and set up a password. You will now have access to your voicemail box. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
Service is pretty good where we live...but when we go into a big city (Toledo, Dayton, Cincinnati, Ft. Wayne) the service reduces to 1 bar and slows way down. Here in Defiance, OH, it is fine. Nice price for what we are getting.
Greetings, Wayne! We are very happy to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 20, 2021
We are very happy with PureTalk. Finally affordable service from a phone company!! We have reliable service and great customer assistance when needed! I would highly recommend PureTalk and have already to family and friends! I would also recommend to many of my retired friends!
Greetings, Dolores! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Original Review: July 19, 2021
After filling out your survey earlier my phone quit working and won't make or receive calls because it keeps claiming I don't have enough money to complete the call. I have autopay set up and everything should be ready to go. ** fix it.
Greetings, Shawn! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 19, 2021
The internet is so slow. Thinking of switching!!!! To another phone service. On my job site hardly any service. When it does come up it’s very slow. Please help. I do not want to leave Pure Talk but if it doesn’t get better I will switch to another carrier.
Greetings, Carrie! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated: 07/26/2021Greetings, Carrie! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 19, 2021
I haven't had any issues with service. I get service in areas I would never have signal with my old wireless carrier. I'm spending $5 more but the amount of improvement in quality of calls, speed of internet access, and reliability is worth way more than that! Thank you for being a quality carrier at an incredible price!
Greetings, Shawn! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 19, 2021
I switched to Pure Talk because I was very unhappy with phone calls being dropped. We vacation in Minnesota. I had trouble hearing people I talked to and they couldn’t hear me. If the calls go thru why would they be unable to hear. I also could call, but the call was dropped as soon as they answered. For the most part I am happy with service.
Greetings, Mary! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 19, 2021
Every time I call to get help my wait times are more than 30 minutes Long. Waits to get help, too many dropped calls, people unable to get a hold of me, Very difficult to text over wifi. A lot of problems however I do enjoy the cost savings.
Greetings, Bill! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Overall, we are very happy you are saving money by making the switch. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 19, 2021
I love the price for the nearly same service. I am very pleased with Pure Talk. I find service slightly slower but still sufficient for my needs. I need to upgrade my phone and I will be shopping Puretalk to check out their plans. Thank you.
Greetings, Ken! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 18, 2021
I do not regret changing, satisfied so far. It’s been a short time so I’ll let you know in the future. The cellular data/connectivity seems to be a little less reliable. It’s hit or miss depending on my location. But, not too bad. Not a deal breaker at the moment.
Greetings, Gerald! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
You asked me for a review. I am a new customer (3 months in). First time I called I was very pleased. After that, not at all. It took 3 calls to get my phones sorted out because the wrong number was ported to the wrong phone. Coverage is so-so. I randomly lose my Spotify which never happened while with a CDMA carrier. I tried calling customer service 2 times within the first 14 days as I was on traveling and in meetings most days. First time, you weren't open yet, 2nd time I called more than an hour before your stated closing time. I waited at least 45 minutes and was hung up on 30 minutes before your hours say you closed. That was the final day of 14, I would have canceled if I could have spoken to someone.
In addition, I feel taken advantage of because I'm l now locked in for 2 years on a pre-paid plan for a phone I could have bought outright for less than half the price I'd pay if I canceled today. I could care less for the "free" (not really free) AMAC membership. Now I'm stuck with you for 2 years... I will NOT recommend you to anyone! It's too bad because I was really excited when I saw you in AMAC. Thank GOD the coverage is decent because I'd be stuck figuring out how to move my number to a CDMA carrier AND I'd be paying you for nothing! I'm counting the months until I can say goodbye!
Greetings, Christy! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
We’re saving more each month and still getting great service. The change of service from ATT to Pure Talk was easy and the employees who assisted us were polite and kind. It was such a great choice for my family. We wish we did it sooner!!
Hello, Matthew! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 18, 2021
I switched to Puretalk from Verizon a few months ago. I have a friend in Canada that I can no longer send texts to. This was unexpected and perhaps my own oversight. After I move to Florida in a couple of weeks I do plan on seeking an alternative service provider to help with this.. I am almost deaf so calling customer service and going thru a long list of instructions only to find out that it didn't help was also disappointing. They told me it could be made to work on my phone. My mother also plans to do the same due to issues with texting.
Greetings, Donald! At this time, we do not offer International Texting. However, we do offer International Calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
Customer service is great, WIFI service is spotty at best. I can’t not pull up a map, or look up items unless I’m connected to a WiFi service most of the time. It does work on occasion but not consistently.
Greetings, Elizabeth! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/22/21
Greetings, Elizabeth! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 18, 2021
Great customer service. I called in reference to changing a home phone number over to Puretalk. I am completely satisfied with the customer service that I received, very helpful and very accommodating, very easy to accomplish. Thanks to Puretalk. I will recommend Puretalk to all of my friends.
Hello, James! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 18, 2021
I am generally happy with PureTalk because the switch from my previous carrier was painless. The only problem that I encountered was getting notified of voicemail. A quick call to PureTalk fixed that. Apparently some setting on their side was not made. Coverage is about at a par with other carriers. There are gaps but that is to be expected in rural communities. In general, the gaps for all carriers are disappearing over time.
Greetings, Nick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
I really miss the visual voicemail I had with AT&T. Even before visual voicemail there was a list of numbers containing voicemails. I feel like having to dial into my vm that I have vaulted back in time to the early 2000. Not having that list readily available is inconvenient.
Greetings, Sarah! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 18, 2021
This is the first cellphone I have ever owned and have only a landline to compare it to. So far it has work as I had expected. The clarity of phone conversations while at home and at work has static, making it harder to understand who I am talking to. This has happened when calling other cellphones and landlines. Everything else has worked as advertised so far.
Greetings, Mark! Call clarity can be affected by coverage, which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 17, 2021
Ordering was easy. Setup and changing SIM card was easy. AT&T said my husband need to buy a new phone. Not true. I have better coverage, 4 bars most of the time. No dropped calls. My husband is texting way. The price for both phones is half the price of AT&T. Love it. Have told all my friends.
Hello, Doris! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 17, 2021
My service is just not as good as I expected. I switched from AT&T and assumed since you use AT&T lines that my service would be the same. My data doesn't kick in like I think it should either. I have to keep either restarting it or putting on airplane mode for it to switch towers and have service. Just not happy in general.
Greetings, Wanda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 17, 2021
I have been a Verizon customer for over 20 years and their pricing increases gave me the incentive to try Pure Talk. I have found some dead spots here in VT but I had the same issues with Verizon. I have told most of my family and friends about your service.
Hello, Paul! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 17, 2021
Phones are very slow. Brand new phone and it crashed the other day. Service is very slow almost everywhere. I definitely wouldn’t say it’s an unlimited plan! Definitely wouldn’t recommend Pure Talk to anyone. Definitely get what you pay for.
Hi there, Scott! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 07/22/2021
Greetings, Scott! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 17, 2021
The service is uncertain and the service is unsatisfactory, after calling the help line 3 times calling and waiting on average of 20 to 30 min just to talk to some one, and still not getting my phone to text properly. I am tired of it and am thinking of switching back to T-Mobile. Rick J.
Hi there, Richard! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/23/2021Greetings, Richard! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 17, 2021
Data usage is go up without me using it so I think you have scam going to charge more than I am using!! I will advise the radio station of your practice. I have already used 3.56 gigs and I wasn't using it!
Hi there, George! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 17, 2021
I have only been a customer 2 months. With new iPhone 12’s we had trouble using the phone off WiFi. Cellular data was impossible to use but slowly got fixed. Apparently the updates did not initially work and sometimes our phones struggle without WiFi. Good luck. I want you to succeed.
Greetings, Tom! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:07/23/2021Greetings, Tom! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 17, 2021
I haven't been a customer very long but am happy so far! What I do know is that when I had a question about my new account, the response was quick, professional and friendly. I haven't traveled to my family's cabin yet so will know how the coverage is later this summer.
Greetings, Julie! We are very pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 17, 2021
It doesn’t matter how low the monthly cost is, if you don’t have service, can’t download info from Google, it’s useless. I went back to Verizon, pay $70.00 a month and can use my phone when and where I need to.
Greetings, Beverly! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 17, 2021
I did not have good reception or availability when I was on the coast of N. Carolina a few weeks ago which surprised me because I never had a problem with this with my previous carrier (AT&T); I also called to see if I could eliminate having to put in a code to receive messages I had received on my phone and didn't receive good instruction on how to stop that. I am very happy with my bill!
Greetings, Karen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding the voicemail issue, to disable the password, press "4" to access Personal Options, then "2" for Administrative Options, and "1" for Password Options. Press "2" to disable your voicemail password. Follow any additional prompts you hear before disconnecting. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 16, 2021
I thought the transfer from AT&T to PureTalk went flawlessly. The only difference I am experiencing is dropped calls at home occasionally. I’m still ecstatic with the service versus the price! Thanks so much!!
Greetings, James! We are very happy to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 16, 2021
I purchased a phone and set up service. The people I worked with were very nice and helpful. The pricing wasn't as good as I had anticipated. That anticipation was based on ads I had heard on the radio ads I had heard.
Greetings, Bruce! We are very pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 16, 2021
My experience has been very good! Great service and friendly staff. Only small thing is that the dial up time is slightly lagged but other than that everything functions fast and efficient. If I were to order again, I definitely would. 100% recommend.
Greetings, Jeremiah! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 16, 2021
You only had ATT phones and their service in northern Wisconsin is terrible. Lots of dead zones with no service. I will most likely go back to Smart Talk after my 2 years. It same price and they use att or Verizon.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 16, 2021
Pure Talk is totally awesome and 200% better than ATT. Unlike ATT, with Pure Talk I don't lose service when I'm inside buildings like malls, schools etc. Best part. I'm saving over $100.00. ATT charged nearly 3 times for the exact same services I am using with PureTalk. Again, Pure Talk is Awesome!
Greetings, Garold! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 100 dollars on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 15, 2021
I've called several times trying to get this situation straightened out! This order was CANCELLED right after I placed it because I thought I wanted a different plan. I then placed another order. Order #**. You did not send the cancellation to Affirm for order **. Now they are sending delinquency reports to the credit bureau!!!! I am going to file a class action lawsuit if this is not resolved IMMEDIATELY!!!
Greetings, Douglas! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 15, 2021
The past almost 2 weeks I tried calling up there to have assistance with my voicemail. No one answers, I am on hold forever. I regret to inform you all, but I went with another service provider. I have a new phone and a new plan. Still cannot access my voicemail on my old phone.
Greetings, Thomas! We regret to hear about the experience you have with Pure Talk thus far. To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your own phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 15, 2021
It's an alternative only and somewhat overpriced for the service. It could be better as far as the service goes, as some calls are dropped in mid-conversation. I would only recommend it to the "poor" who can't afford premium service with another carrier. All cell phones are not the same, and all carriers know it and throttle the service purposely just to sell high-end phones to their customers.
Greetings, Kenneth! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 15, 2021
I switched from AT&T because of bill increasing all of the time and poor customer service. I love PureTalk. I’m very happy with everything; service, reception. Extremely happy that I have switched. I tell everyone! I had my doubts at first but my doubts are no more. I’ve even been out in the country where service is spotty. I never lost my service; I had lost it before in certain places. That was proof enough for me.
Greetings, Gretchen! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 15, 2021
Ready to change back to AT&T. Same phone and same location, but signal decreased dramatically when switched to PureTalk. Been on the phone with tech support for long, long time. Still no good. We live in a rural area, but we were told towers and signal would be the same as AT&T. Not so. I am very frustrated.
Hi there, Donna ! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/22/2021Greetings, Donna! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 15, 2021
I'm unsatisfied, I was unable to transfer the second phone line from PagePlus. And on the line that was transferred successfully I'm miss having visual voicemail. Also, the T-Mobile reception isn't as good as on PagePlus which uses Verizon towers.
Hi there, William! We regret to hear about the experience you have had with Pure Talk thus far. We do offer iphone 6s and above but it is not guaranteed for all androids device. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed July 14, 2021
Service with friendly, knowledgeable personnel...just a phone call away. Always assured that I can do what they suggest without damaging the phone and my problem/question always resolved with only one call.. Love doing business with you.
Hi, Diane! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 14, 2021
I have had dropped calls. I have calls that never even show up as recents. I DETEST the voicemail system. I have to call a code to retrieve my voicemails. They are not listed in order. They are never transcribed.
Greetings, Bonnie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 14, 2021
I am planning on leaving Pure Talk for the following reasons: group texts - I cannot send in a group text - it will say undeliverable. I receive group texts late - like the next day. As a parent I'm in many group texts and need to receive them in a timely manner. Service - when I leave my home I have to turn my phone off and back on for it to work. My daughter has an iphone 8 and besides receiving calls and texts her data does not work. I will really hoping we could leave AT and T and stay with pure talk.
Greetings, Krista! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 07/19/21
Greetings, Krista! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 14, 2021
My service has been less than satisfactory. It has been about 3 months and I cannot access most videos or text graphics. I have attempted tech support numerous times and cannot get through. A couple reps said they would call back and have not followed through. We have also had many dropped or not connecting calls.
Greetings, Susan! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 07/24/21
Greetings, Susan! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 13, 2021
I have been waiting for a replacement phone for 3 weeks and was told it would be here in 24 hours. Plus I can't even call my mother on her phone and vice versa sitting next to each other. And calling people is very hit or miss and I am supposed to be in a strong coverage area. This whole thing is a total fiasco. I would strongly advise that someone take responsibility for their jobs and their actions. It seems everyone just wants to pass the buck. And it is bad enough to get lied to every time I call about all the issues that I have called in for, and yes it is a long list of calls because no one wants to get this taken care of. And the BBB has got a report in which you waited for the last minute to contact me. Another way to just say go away. So I am still waiting for the replacement phone and to be able to call my mother and talk to her, or do I have to wait until she passes away and have to talk to her in heaven?
Greetings, Rick! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused you. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 13, 2021
In some areas, I'm experiencing reception problems. Also the voicemail and messaging functions on my phone have either changed or lost. However, phone calls are clear and strong. The price is unbeatable. Puretalk is a good alternative to the big carriers.
Greetings, Alvin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 13, 2021
I am neutral on my assessment of coverage with Puretalk. As a prior Verizon customer the coverage was much better than Puretalk. Not in area of coverage but the speed and response of app exchange. For instance, there seems to be a great lag in sending and receiving info in SMS form, internet searches, and email. The signal strength bars can be high and in an instant can change to low or no coverage. Holding my old Verizon phone in hand alongside my Puretalk phone the Verizon phone will maintain signal strength while Puretalk will fluctuate. The benefit of Puretalk, for me, is the cost savings.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
I have had to call customer service multiple times and waited more than an hour each time. We still have issues unresolved. One tech was no help and he finally hung up on me probably because he couldn't help me. Please help.
Greetings, Barbara! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
My husband and I just switched service last month. We can not get any service out of our phone since we have had it. We get AT&T out here but no towers. It is fine in city but not at our home. I got him to switch and he is unhappy. Please help. We had androids and Verizon before. Thanks.
Greetings, Ava! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
I switched to Pure Talk from AT&T. I saved a bunch of money but I was unable to send or receive texts, picture text or even make phone calls most of the time. I called CS and they had me make changes in my settings that helped for about a month. MY phone was updating every week it seemed and then I could not send or receive texts again. After a couple months of barely having a phone I switched carriers again. CS was great but the constant updating and the changes made it impossible to stay with them.
Greetings, Sara! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed July 12, 2021
I signed up, ordered my Wife a (new) 5.4 Nokia, thinking it was a great phones. Since she being 74, it was perfect. We some features, like dropped or not able to call out, incoming messages and attachments all not working. For 3-4 weeks of being on the phone to Bogota, Columbia and Pure Talk, not able to fix. So I asked for a refund. "Sorry," I was told, "Past the 14 days of warranty." I was unhappy but she needed a phone. I ordered another, exact phone, a 5.4 Nokia. Same exact problem. Again, cannot fix it. I did get a money back phone call but haven't seen the credit on my Credit Card yet and it's been over a week. I haven't sent the phone either, waiting on the Credit back.
In the calls to Bogota, Columbia, they were very helpful and answered almost immediately. No problems there. The calls to Pure Talk was draining, I spent hours and hours and hours on hold many times. A couple times all day on speaker to no avail, no one answered. Twice I was to "push the #2 and not lose my place in line and I would get a callback". NEVER got a call back!! Unhappy as I was, I decided to take my business elsewhere and they canceled my Pure Talk service. We have new phones that work perfectly. Customer service is almost immediate, AS IT SHOULD BE!!!! Now and I will for a while, Badmouth Pure Talk to everyone I see. I went online and I'll do it more as time goes by and Badmouth Pure Talk everywhere I can. What do I want, you ask?? I want my money back for the wife's 1st 5.4 Nokia and for the 2nd 5.4 Nokia and I'll shut up and go away.
Greetings, Robert! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
I am very dissatisfied with this company. There are outages in my area, I had to find out the hard way. After I paid for my first month service, I had several problems where I waited on the phone for 30 mins before I received help; I was told that the messages I received for example, "the SIM card in is not from Verizon Wireless" that this message will disappear, it is still showing up. The outages are still going on and it will be entering into the third month. My phone drops the signal while I am on the phone at home which has interfered with personal calls, conference calls, and banking. It really messes things up when you can't dial out, text messages fail, or the call fails when people are calling me. I asked for a break on the price the first month for all the trouble and NOTHING happened. Currently looking for another carrier. This has been a real headache, and family not too happy that I have not changed carriers, yet.
Greetings, Suzanne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience this may have caused you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
Pure Talk Is a great service and the price is right. Switched from ** because when you go a little over your plan the price goes up and and they keep you at that price no matter if you use less the month. Pure talk is far more honest in there pricing.
Greetings, Richard! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you taking the time to provide feedback. It is greatly appreciated!
Reviewed July 12, 2021
The international calling sometimes connects instantly & others You have to call & call until finally it goes thru! It is always ringing but not always connecting, it is not the intl #, because the person on the other side never know that I have called! But yet, no one seems to know how to fix it.
Greetings, Oliver! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 12, 2021
I have called 6 times music, music, music when I get someone they transfer me to someone else. I hear more music. I wait then when someone answers I somehow get cut off. The cell phone continues to say "no data" all the time.
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding your data issue, it seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/15/2021Greetings, John! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 12, 2021
I will be talking on the phone and the call just drops off without warning. Other times, the person on the other end sounds like an alien. Not happy with the quality of my phone calls. Also, I cannot always connect to the internet.
Greetings, GA! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions to reset these settings. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed July 12, 2021
The first month of having Puretalk my service wasn’t great at all. I wouldn’t receive text messages until the next day or so. That is still happening sometimes but not as often. My service isn’t good at my house just because of our location so if you are able to enhance my service here at my home then that would be helpful. Overall I’m pleased with the change that I made from AT&T to pure talk.
Kristy
Greetings, Kristy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 11, 2021
Had terrible time setting up voicemail. Many calls go directly to voicemail. Texts are often delayed hours. Cellular service is said to be unavailable for no reason. Not happy with service!! Missed several important calls and texts. Spotty reception and slow response.
Greetings, Charles! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 11, 2021
Would have been a 5 if it had not been for my call for help. Two calls were made: first representative did not know what she was doing and I immediately tried signing up with another carrier. Made another call and problem was solved...what a difference in reps. Call me for details if you are really interested.
Greetings, Frank! We regret to hear about the experience you have had with our Technical Support department as they are always eager to assist you with any questions or concerns that you may have. Please accept our apologies for the inconvenience you have encountered and we will be taking a further look into this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 11, 2021
Friendly, helpful tech support. Had to make some setting changes but everything works well now. Great value and service. Would recommend to friends and family. Phone service is excellent. No problems with data reception. Very happy with service and price. Way to go PureTalk.
Hello, Nancy! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 11, 2021
Can’t get voicemail set up. Called 2 times. Nobody can help me!? Don’t know what to do, please contact me somehow, need help from someone. Don’t know what to do. Makes me unhappy, please try to get this straightened out.
Hi there, Mike! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 11, 2021
I know things can change, but for now all is good. Delighted with the price and the service has been every bit as good as I had with my previous provider. Have had this service for just over a month now.
Greetings, Daniel! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 10, 2021
Hello, The ads for PureTalk say that you use the same network as the big guys like Verizon, but since my fiancé and I switched over, it's not as easy to connect. He doesn't have signal at work as easily as he used to, and frequently when I call him the call doesn't go through but shunts to voice mail. Also when I travel I don't have good signal in places where it used to be just fine.
Greetings, Carrie! We regret to hear that you are experiencing issues with connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/15/2021Greetings, Carrie! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 10, 2021
I switched from AT&T and before I switched, I never had any problems sending or receiving phone calls inside our house. Now that we have switched to Pure Talk, I have to step outside the house to make calls or receive any calls. We have reached out to pure talk several times, but without any resolution. Is it possible to send us a signal booster for inside our house? I believe this will resolve our issue.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. At this time, we do not sell cell boosters. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 10, 2021
I have had no problems with the service and am saving loads of money!!!! I needed customer service at the beginning and it was not difficult, which was nice. The person I spoke to knew what she was talking about and was courteous and friendly.
Greetings, Lynne! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business.
Reviewed July 10, 2021
I chose the plan with unlimited talk, text, and data. I found out the hard way, that the plan is capped at 30 gigabytes of data. Being capped at 30 gigs is not unlimited!!!!! That is a deceptive advertising practice that Pure Talk is engaged in. On the upside, your customer service people are very courteous and helpful. But that doesn't offset the false advertising.
Hi there, Chris! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
Everything should be listed in my file, otherwise, this would take pages to get through. The last is a few days ago mid-afternoon, when I went to use my phone I could neither text nor make a call. Finally, since I live alone, a day later I used another phone to contact you. (This particular has occurred more than once in the recent past.) I was taken through the steps in settings to fix the problem at the end of which was told to shut off the phone, take out the SIM card, wait a minute, put it back in and restart the phone. HOWEVER. When it came back I saw about a 3-second flash that read "erasing" and my screen shot and everything else was exchanged for something new. And no service.
I've called back many times since, gone to Verizon (my previous carrier where I bought the phone) three separate times and still nothing had been resolved. Yes, I've asked to speak to management and was never given the opportunity. Apparently, that's not allowed! When I signed up with PureTalk I made a commitment to give it a try for three months, no matter what. This week begins the third month. In all my 20 years using cell phone providers I've never had any problems close to what I've had to endure with PureTalk. A few hour ago, I was told by a phone rep that my phone somehow is reading Verizon, not PureTalk and that Verizon has to "unlock" my phone for PureTalk access. But I've no one around whose phone I can use to make the call until Sunday or Monday. Thank you.
Hi there, Vincent! We regret to hear that you are experiencing making phone calls and sending text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/23/2021Greetings, Vincent! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 9, 2021
In my experience with Pure Talk, I experienced slow speeds and difficulty getting on the internet. I thought for AT&T it would be superior. Sprint beat it hands down, the carrier data just didn’t work properly. Maybe there is no cell towers for AT&T in the area?
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
Outcalls. Have contacted you twice about this issue. You suggested we swap SIM cards which worked then it happened again so I called & you were supposed to send a replacement SIM card. Two weeks ago. It has now happened again but I am not going to switch cards all the time.
Greetings, Leslie! We regret to hear you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/15/21
Greetings, Leslie! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 9, 2021
Was with AT&T and paying $60.00 month. With PureTalk, I am getting same service for &30.00 month. Very easy to sign up. Pure Talk even canceled AT&T account for me and switched over with no problems. Bought new phone and the Pure Talk Sim card was picked up immediately with no issues.
Hello, Andrew! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 9, 2021
Overall experience is fine except no initial instruction or even mention about voice mail set up so wondered for a month why my iPhone voicemail was not working. It took several calls and waiting on the phone for over 45 min. two times until a PureTalk tech service person told me that PureTalk had to initiate something in your system in order to have voicemail messages appear on my iPhone.
Greetings, Bill! We regret to hear you experienced issues with your voicemail. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
I would prefer the visual voicemail to write out the message, not just the number for me to play the voicemail. In addition, the website is not specific enough either. Other than that, I'm happy with the service you have at Pure Talk USA. I don't know what else to say.
Hello, Jeanita! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
I was very excited to switch my family and our 5 phones to Puretalk. The price was right, everything went smooth, and we were on our way to great service and products. What I’m going to complain about is the trade in process and customer service. My trade ins were sent in and once received, I was unable to accept the trade in offers. I spent over 8 hours on the phone with pure talk representatives over multiple days. I would have to explain my predicament over and over and over again, I would then be put on hold for hours and then have to explain it again. Through multiple emails and phone calls, I was told the issues were resolved and I would be receiving new emails with corrected links through phobio. The emails came but the links still did not work and I was unable to approve the offers.
Everything was documented and I begged them not to send the phones back. But of course they did and I now have the 3 phones I was supposed to (and very much needed) receive the approximate $300 to 400 credit. I’m not sure what I do now. I do know I’m probably done with pure talk after the 2 years when I won’t have to pay for the phones. This has been so disappointing in so many ways. No one responds to my emails and would just pass me off and pass me off. Not sure if I have any recourse now. Maybe you’ll respond to this.
Greetings, Travis! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
The wait time to connect to a customer service person was too long (30 minutes). The agent I connected with was terrific and resolved my issue quickly, but the connect time was very long. Other than that, I am very pleased with Puretalk and am planning to switch my family over to Puretalk.
Hello, Jon! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 9, 2021
I lose capability to use my car navigation system due to not being connected to a website. Works fine otherwise. Wish there was a way to stay roaming capable. Also cannot receive and download some texts. It shows a 1KB packet but never finishes or displays contents.
Greetings, David! We regret to hear you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/15/21
Greetings, David! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 8, 2021
Call forwarding is advertised but doesn't work on Android phone ("call settings error" "unexpected response from network"). Using Dialpad code also doesn't work. 2 calls to Tech support resulted in their telling me I have to call tech support to turn forwarding off/on. Not very convenient. Tech support poor.
Greetings, Lee! In order to enable call forwarding, you will need to contact our Technical Support department. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Updated review: July 16, 2021
Pure Talk responded quickly to me about my issues and resolved them. All great now.
Original Review: July 8, 2021
Anytime I'm attempting to watch a video or stream music from YouTube, it's interrupted with buffering. Also, a lot of times, it shows I have service but it will not connect to anything, except a phone call. I never had this issue with my previous service providers. It's gotten to the point that I'm seriously considering switching services. I was hoping that by paying less that I was getting less.
Greetings, William! We regret to hear that you are experiencing issues with service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/15/21
Greetings, William! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 8, 2021
Switching to Pure Talk from Verizon has reduced my phone bill by approximately 50%. I was able to help support the radio host that advertised pure talk to me. I have set my parents up with Puretalk, which greatly helps them with their fixed income.
Hello, Patrick! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 8, 2021
I was very happy with my service until I had to travel out of the country. I called a week in advance to schedule the number to be suspended on the date of my departure, to be reactivated upon my return. The representative said that was fine but I had to call again at the exact time I needed to suspend the number. This seemed a bit silly, but I agreed. Sure enough it was very hectic at the airport and I had already taken off when I remembered I was supposed to call. I assumed this would be no problem as I could just call from abroad and explain the situation, but the representative was extremely uninterested in helping and proceeded to inform me that now that the number was 'overdue', I would have to pay the full bill plus an additional charge to get my number back upon returning.
I believe this is extremely unreasonable considering I informed a week before my departure that I was leaving the country. I should have been able to easily just suspend the number remotely given the circumstances. Now I have to pay for all the time I was not using the service plus extra, not to mention the costs of the international calls which resulted in no help at all, in order to get my number back upon returning in a few days. Very disappointed with this dreadful customer service standard.
Greetings, Ashton! We regret to hear about your experience with Pure Talk thus far. In order to suspend service, customers will need to contact our Customer Service department on the day they would like to suspend. At this time, we do not offer this option through your Pure Talk account portal. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com