PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 16, 2021
I switched from Straight Talk to Pure Talk. Was using Verizon towers now on ATT towers. Coverage at home was bad with VZ towers, even worse with ATT. Not only in home, inside local grocery and local Walmart, no coverage. Coverage is good in most other places.
Hi there, James! We regret to hear that you are experiencing occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 16, 2021
The setup instructions were missing a part which allowed sending attachments and group texts. Agent thought maybe a bad sim so sent a new one. Same thing. Another agent helped me over the phone to complete the full setup. Since then everything is fine.
Hi there, Robert! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:09/02/2021Greetings, Robert! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 16, 2021
The Pure Talk service is good. I was very disappointed in the quality of the flip phone I bought from them. But I guess -what do you want for 50 bucks? For instance, when I close from using the contacts, it doesn't discard the contact I used. Instead, I must erase the previous contact in order to enter the next one. And when I text, the input mode-caps or small or numbers never stays the same as what I had selected the last time, unless it is the numbers that I select.
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 16, 2021
I still can't send group messages or pictures. I also can't do wifi calling. When I call in for help the wait is almost an hour most times. And I get transferred around a lot and have to wait again. It should not be this hard.
Hi there, Charles! We regret to hear that you are experiencing issues with accessing picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/26/2021Greetings, Charles! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 15, 2021
Non-existent customer service. I called. Was on hold for 72 minutes. Selected option 2 for call back and have never received call back! I tried again, same experience, no call back. I have an iPhone 7 and for some reason I cannot receive multimedia messages! No one can send me a picture! I will change be changing service!
Greetings, Marc! We regret to hear that you are experiencing issues with receiving MMS. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 08/19/21
Greetings, Marc! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 15, 2021
Everything has been great since I changed to Puretalk and the savings over my last provider is almost 50%. Absolutely no problems with the service and the advice received was very professional and the activation was flawless. Recommend Puretalk as the best carrier for cell service.
Hello, David! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 15, 2021
Have had THREE key times when I’ve been away from my home but still in the local area that I had no data and my GPS apps didn’t work so I had to call to get old fashioned directions. Very frustrating. I also have had times when my emails wouldn’t send when I didn’t have WiFi. I do not love Pure Talk - yet!
Hello, Joan! We regret to hear that you are experiencing issues with accessing your data. Please accept our apologies for any inconvenience this has caused. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 14, 2021
I am very happy with Pure Talk, their service is wonderful. I would give them five stars if it was not for how long it takes to get a hold of technical support personnel. It just takes way too long before you get a hold of someone. I’ve been cut off before, other than that you guys are fantastic, wonderful, love the service.
Hello, Thomas! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 14, 2021
There was a problem with the AT&T towers took away my internet. Your Tech Department helped me reformat and fixed the problem. Less than a week later the same thing happened. I'm not displeased with the entirety of your service but your reliability is less than optimal.
Greetings, Martin! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/19/21
Greetings, Martin! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 14, 2021
Our service has been inconsistent. We’ve had numerous issues we’ve had to work out upon start up. Obviously that can be normal so I wasn’t too worried. However, since then, we’ve had a data outage which lasted an entire day and have had to restart our phones regularly in order to refresh the data. Oddly, we are burning through data much faster than we used to with our last provider.
Greetings, Steven! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 14, 2021
Your service has worked very well for my wife and I. So far we are very happy with it! What can you tell me about Apple scanning our phones. My understanding was our phones are private?? Does Apple have the right to go thru our phones?
Hello, Harry! We are pleased to hear that you are enjoying your Pure Talk service. For further information regarding Apple's privacy policy, you may visit www.apple.com/privacy/. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 13, 2021
I needed help with voice mail and other issues. Have called numerous times. The last time I was told they would get back to me in three days and that didn't happen. Wondering if I made a mistake changing carriers. PLEASE HELP ME.
Greetings, Lloyd! We regret to hear that you are experiencing issues with accessing your voicemail. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/19/21
Greetings, Lloyd! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 13, 2021
5 calls to TS Continued inability to resolve issues described. Even a supervisor, who was to call me, never did. I am on-call at the hospital yet cannot make any outgoing calls. They pinged and pinged to no avail...nor when dialing their 611 number, I continued getting AT&T's TS section. I was told it must be AT&T's fault. Rather than providing customer service by calling AT&T's TS, I was disconnected. Needless to say, I will change carriers upon receipt of new SIM card.
Hi there, Richard! We regret to hear that you are experiencing issues with making outgoing calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/20/2021Greetings, Richard! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873
Reviewed Aug. 13, 2021
Twice, I requested a call back from customer service and did not receive one. One other occasion I had to wait 45 minutes for assistance. On a fourth occasion I received a call back two hours after I requested assistance. Twice I have been told there were problems with the network affecting my service after I called to determine what the problem was. The interruption affected data each time. Neither time did I receive a courtesy text from Pure Talk alerting me to the issue, this could have saved me from wasting my time waiting for customer service.
Hi there, James! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/20/2021
Greetings, James! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 13, 2021
Great price, great people, but sadly my cell service is very sketchy, dropped calls, poor connections, my other cell service had much better coverage, so I'm on the fence on continuing, but I don't want to go back to Verizon or AT&T.
Greetings, Jay! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 13, 2021
The customer support line takes forever to get through to and often I get dropped when waiting. The support center helpers are reading off a script and can't truly help if it's not covered on the script. I still can't get my Hotspot to work on my phone and I have called several time with no success.
Hi there, Michael! We regret to hear about your experience with Pure Talk thus far. Regarding the hotspot issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 13, 2021
I have had trouble with navigation on my phone and dropping calls along with conversations breaking up. It has been a bit of a struggle so far. Not what we had hoped for when we switched from Verizon. While we like the savings, not sure it is worth the trouble with calling. Sometimes I have to go outside to make a call.
Greetings, Victoria! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 13, 2021
Updated on 08/17/2021: I received a reply telling me that I would need to do a reset when I gave a review about the service. This is my response! I did a network reset countless times. I made many calls to tech support which took hours of my time just to get to a real person! The last time I called I was on hold more than an hour so I then requested the call back. I called again 3 hours later and requested a call back again after being on hold for more than 45 minutes. The next I finally got to speak with someone when I called again. That was me saying I need a code so I can switch my phone service back to another company!
During my 2 months with pure talk, My phone was reset, turned off and turned on. I downloaded and then deleted and downloaded again the apps that the ticket person would tell me to do. I had to delete my friends and re-enter their information into my phone again just to be able to send them a text message! Maybe I joined at the wrong time?? But every week I had issues with service, picture texts not going that they blamed on Apple updates. Regular texts not going through and me not receiving any.
The second month I switched to the highest plan with the most data. I felt like I hadn't used my data much but it was all used up and my service was no better. My datas was probably used up by messages going around and around and not going any place! I do not recommend Pure Talk Service. They use other providers lines and the other providers will throttle them first before they throttle their customers. I am happily back with another major carrier now.
Original Review: The first 3 weeks I had Pure Talk I spent hours on hold regarding issues with pictures texts not going through. They’d “fix it” and it would happen again. I got so many spam calls and text while on pure talk it was unbelievable. The last time I tried to call about issues, after an hour on hold I put in my number for a call back. 3 hours later I did it again. The next day I tried again with no call back. I went back to ATT a week before my already paid for time with you was up it. I was done. Saving 10-20 dollars a month is not worth such bad service.
Greetings, Judy! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 13, 2021
I have enjoyed my new phone and learning new things along the way. I have tried the hot spot and it does power my I-pad and laptop. I haven't cancelled my internet service yet. Since I wear hearing aids, the speaker is very helpful.
Greetings, Beverly! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 13, 2021
PureTalk is a good deal compared to the other cell phone companies we have dealt with. Just as good as the major companies at close to one third of the price. We have had good solid service and very dependable. The only downside is they are difficult to get hold of when you need help. It is worth it because of the price, however.
Reviewed Aug. 12, 2021
Am pleased with service. Tell everybody about it. The price is right. Wife and I am very pleased with Pure Talk. My sister told me about it and I'm happy. Hope to thanks convert some more friends in the future. Thanks.
Reviewed Aug. 12, 2021
The people are helpful, but the product is terrible. I’ve gone from using an average of less than 10 GB per month with AT&T to over 20 GB with Puretalk. I don’t believe it. Seems like a scam. Now I’m paying just as much as I was with AT&T. And on top of this I’ve had service outages, have had to reboot my phone multiple times to get it to work, have had to change settings several times. Unless things improve, I’m switching back to AT&T once my contract ends.
Greetings, Michael! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated: 08/17/2021Greetings, Michael! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 12, 2021
Internet is much slower than it was before Pure Talk. Never had any dropped calls as well. Phone also has been doing things I have never had happen before, for instance won't let me call out for one. Rebooting was the fix, but like I said before never had happen before.
Hi there, Michael! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/20/2021Greetings, Michael! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 12, 2021
It seems that I lose internet or text connections and have to reset my phone about every one or two weeks. I never had this problem with AT&T. No one has been able to fix the problem, they just go through the reset procedure with me. This seems unreasonable to expect to need to reset my phone so often. One thing that I would like is the ability to use my phone in foreign countries.
Hi there, Neil! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***7
Updated:09/08/2021
Greetings,Neil! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 12, 2021
My card was hacked and I thought I corrected it with you. But apparently I didn't. Instead of sending me an email or text, you shut me down....Just like a frigging jerk ** would do. Let's see how this goes. So far I have had some issues with coverage....Just like T-Mobile. Pretty ** way to treat a customer.
Hi there, Gary! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding bill payment. This email is sent to customers after attempting to process your monthly service bill but was not successful. If you would like to update your payment method, please log in to your account portal online at www.putetalkusa.com. Once you have logged in, click on the "Billing" tab and select Autopay Enrollment. You will need to enter new card information along with CVV and expiration date, then click submit. It will take up to 24 hours to process your payment. During this time you will not experience any disconnection in service. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 12, 2021
I have found through customer experience that PureTalk network reliability, quality of connection, and customer service is as good if not better than the major carriers. I’ve used several of the major cell phone companies before and for the money and quality of service Pure Talk has been the best. With 2 cell phones and unlimited data we’ve enjoyed monthly savings of $30 - $40, which adds up. Pure Talk is great!
Reviewed Aug. 11, 2021
Two issues: 1. Often we are not able to get our phone to update. Maybe we are not doing something correctly and this is related to our hotspot. The ATandT tower is about two miles away; maybe that gets too busy and our need is in a queue. 2. We have not been able to synchronize our iPhone and our iPad. For instance, the phone might read and show 26 unread emails, and the iPad will show 9.
Greetings, Annette! We regret to hear about your experience with Pure Talk thus far. Regarding the hotspot issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. For carrier settings update: Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 11, 2021
Three months since switching from AT&T, have referred a few friends to PureTalk, one of which has now switched from Verizon. Love the savings & simplicity of PureTalk's billing process with autopay. Really like the simplicity of the portal homepage. We are saving about $300 annually on our family plan and are absolutely thrilled.
Greetings, Ryan! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 300 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 11, 2021
A significant problem for me is that, from time to time, my phone loses the ability to make outgoing phone calls. I dial a phone number or call my voicemail, and it immediately says "call ended." My brother, who is a tech guy, has not been able to figure out the root of the problem. He usually fixes it temporarily by playing around with various call settings. But the problem inevitably recurs after a few weeks.
Greetings, Jessica! We regret to hear that you are experiencing issues with making outbound phone calls. Our Technical Support department would be more than happy to assist you in rectifying this matter and will be contacting you shortly. Thank you for your feedback as it has always helped us to improve the Pure Talk experience!
Updated:08/16/2021Greetings, Jessica! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 11, 2021
Ok, I have not had issues with my phone but I switch both my parents over this week. Multiple calls and issues and 1hr wait time and call back option couldn't hear anything. The first time had to wait all over again.. Also tech support the girl was nice and real but had to wait around for answers and not too productive with time. I could see other customers being really turn off by this. My mom's phone is Samsung Galaxy 7 and I could only get text messaging and internet to work. So we had to get new phone. Hopefully it will work smoothly and no need to call customer service again.
Greetings, Alexis! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Overall, we are happy our Technical Support Department resolved the issues you were experiencing as providing optimal service is our top priority. Happy Savings! Thank you for your feedback it is greatly appreciated!
Reviewed Aug. 11, 2021
Most of my calls are dropped. Calls take about 10seconds to start ringing. 90% of the time I don't have bars and have to walk outside to gain 3bars. I hope this can be fixed as I like the monthly fee.
Greetings, Juanita! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
Out of the box my Nokia ta-1324 sent and received multimedia messages. The next day it did not and never has after. It does not matter if I am on wifi or cellular data. Perhaps getting a more sophisticated phone might help but there are whole threads on the help page dedicated to other users with my same problem. Beyond that the cell service is great, order fulfillment is great, and the price is great. I get a phone and plain text messages for 18 dollars per month.
Greetings, Jason! We regret to hear that you are experiencing issues with sending MMS. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Aug. 10, 2021
We have the 20 gig plan. When the 20 gigs are up we can’t do anything. I think we are being throttled way too much. Your ads seem to indicate it would just slow down. Secondly, we added a second line and don’t seem to be getting the second line discount. Maybe you can fix those two things and we would be happy.
Greetings, James! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. We will be sending you a private message regarding your discount. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
We are SO glad to be w/ Pure Talk! The pricing is incredible - -and the main reason we switched, so don't change it! We also love innovation and smaller company competition. The process wasn't too difficult to bring over my existing phone, but it helped a lot that my son blazed the trail first; the communication on that could be improved. Adding my husband's new phone (bought elsewhere) was easy enough. Only reason not 5 stars (yet) is some coverage spots and sometimes slowness. But we are telling people about Pure Talk anyway!
Hello, Diann! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 10, 2021
After two months I still can't access voicemail. And no one was able to help. I opened trouble tickets and your service help people were not able to help. My Ability to use phone service has diminished with Puretalk. Basically I only am able to use phone at home over my wifi. I would not recommend this service to anyone.
Greetings, Steve! We regret to hear that you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/16/21
Greetings, Steve! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 10, 2021
Difficulty setting up phone to work in the first place, now having difficulty setting up to get text message downloads, I was sent a bunch of script to change all my settings on phone which I am afraid to do as it may mess up the phone for the future. I'm thinking about changing carriers.
Greetings, Gerald! We regret to hear that you are experiencing issues with receiving MMS. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited:08/17/21
Greetings, Gerald! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 10, 2021
We have been very happy with PureTalk as our new carrier. We switched from Verizon and are so glad we did. I have more data and am paying almost half of what we paid for less with Verizon. Our experience with PureTalk has been excellent.
Reviewed Aug. 10, 2021
We switched from Verizon to Puretalk a few months ago. We had some issues in the beginning, but I talked to a rep who straightened everything out. We're very happy with the service and the price is amazing- and we're finished with Verizon! We've referred Puretalk to many friends.
Hello, Susan! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 10, 2021
When my husband was in Seattle (a much larger city than where we live) his phone wouldn't work well. We are using data at alarming speeds. We used to share 4G and hardly ever used it all. Now we both have 4G and we are zooming through it. I use wifi most of the time so I'm not sure how this can be. We are not impressed with the coverage and data.
Greetings, Lisa! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
Service is in par with AT&T... perhaps better. The wait times for customer service or tech support is awful. Reduced wait times would go a long way to improving customer satisfaction. I have seen this complaint on other reviews... Why isn't this getting resolved?
Greetings, Mike! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
Still have reception problems especially cloudy days! Not good. Still seeing T-Mobile updates happen on my phone...Don't know why? WHO is your service provider? ATT? WHY would TMobile be updating my phone
Greetings, Fisher! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
When I was finally able to get through to somebody after being on hold for long periods, the customer service was fine. Not exceptional in friendliness or concern, but they got the job done and that's all I needed. I think you need to hire more customer service reps.
Greetings, Albert! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
No issues, easy change over, no dropped calls. Love it! Have already spread the word about how happy I am since I moved over and I was a 25 year big phone company user. As good or even better experience than in the past. If you don't have it.. GET IT!
Greetings, Sandra! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 10, 2021
I have enjoyed using Puretalk. Service is Comparable to others depending on the location, and better certain places where I need it. Just wish there was a better fix for the voicemail so I don’t have to call it, just see it like I did before, but it’s not the hardest thing to do. Overall, very happy with service.
Greetings, Tom! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the service we provide. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 10, 2021
I was talking to a client, when you shut off my phone. I tried all night to contact you. It was only in the morning that the problem was fixed. My bill is auto pay. This should have never happened. Call me if you want more details.
Greetings, Ben! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
When trying to get my phone to operate with Pure Talk, the hold times for customer service and tech support were very long. I got bounced back and forth between the two departments, and the associates were unaccommodating. I sensed that neither wanted to speak with me, much less help. I had to beg Mel, in tech support, not to pass me back to customer service. Toward the end of my exchange with him, after a long pause, I realized that he had hung up without any indication he was going to do so. Several features of my phone still aren’t set up to function, but I dread calling Puretalk more than I miss the features. My son has the same problem with his phone.
Hi, Dennis! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 10, 2021
I’ve had Verizon phone service for the past 25 years. It was getting more and more expensive and almost $200 a month for unlimited talk and text for just 2 lines. I decided to switch my phone service after hearing about Pure Talk while listening to Dave Ramsey. I love it! Service is actually better in my area with less dead spots than I had with Verizon. And the price is literally 1/3 of what I was paying before! Very happy I switched!
Greetings, Marilyn! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over a third by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 9, 2021
I had the lowest plan for years as an emergency phone while traveling. I decided to cancel my landline. It was an easy change. I was allowed to keep my landline number. Appreciate the still low cost and with more access on my phone.
Hello, Sharon! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Original Review: Aug. 9, 2021
When I call to listen to my messages it says it’s not set up yet and hangs up. I can only get into computer help which tells me to reset phone mail. After following instructions I get the same thing. Impossible to get through to a live person. Considering changing companies.
Greetings, Chuck! We regret to hear that you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/11/21
Greetings, Chuck! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Aug. 9, 2021
The Customer Service Rep was knowledgeable & friendly. The coverage is excellent. I feel we are getting an excellent service for a low monthly fee. I am recommending Pure Talk to my friends and family. I also like the fact that we are not under a contract.
Hello, Thomas! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 9, 2021
We are happy with Pure Talk generally. The only problem is we receive "spotty " service in one room of our residence. This was true with our previous carrier but was resolved over time. Perhaps this will, too. That is all we need to say.
Ken
Hello, Kenneth! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your service. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
Since switching over to Puretalk from Metro my phone does not ring, i.e., I cannot receive incoming calls. I have called Puretalk's tech support multiple times and we have gone through multiple procedures with no good results. I want to support the company, but I am getting close to bailing. Richard K. Cambridge, MA.
Greetings, Richard! We regret to hear that you are experiencing issues with incoming calls. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 08/13/21
Greetings, Richard! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 9, 2021
I am very happy with the service I receive from Pure Talk. No dropped calls and the ease of contacting someone is awesome. I am so very happy with my service. I hope to add a line but I just might refer my son instead. I was referred to Pure Talk by my friend Pam **.
Hello, April! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 9, 2021
On hold for over an hour. I have more than 40 but it would be a waste of my time. I want to get my phone ** on to a Verizon phone and then transfer it back to Pure Talk. **. Someone at pure talk sold me a card that didn't work in my phone.
Greetings, Dennis! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
I called support and a ** lady in support was unable to solve my issues. She said it was not Pure Talk's scope to help me... When I was in New Mexico, texted pictures were lost and poor reception. I would like to keep pure talk if my problems are solved.
Greetings, George! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
Hi, I love the monthly rate of Pure Talk. Nice and cheap. Unfortunately, the coverage is not good at all in our area, so I may have to drop Pure Talk and go to US Cellular. When I heard about Pure Talk, the ad said that Pure Talk uses the same towers as other providers. But maybe not? Thanks.
Greetings, Curtis! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
My telephones I purchased from you guys do not work, I have on the phone several times with several different representatives and the phones still do not work right, you can't call. No connection. Takes forever. When it does can't download picture, texts, phones shut off, phones disconnect while you are talking.
Greetings, Frank! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
Voicemail procedure not working. Each time (5-6 calls) the answer was "let me set that up". It never happens. There is no icon on my home screen and the only way to get my voice mail is to dial my phone #. I also do not get a notification that I have received a voicemail. After 2 months of service and 5-6 calls to customer/tech service regarding getting it set-up correctly..- I gave up.
Greetings, Ron! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 9, 2021
So glad I switched to Puretalk. Saved money and now have great service. When setting up I had a few issues. I Was able to talk to a real person who stayed on the phone with me until all issues resolves.
Hello, Iouida! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 9, 2021
I feel like I don't have very good coverage whatsoever, my Bluetooth is constantly cutting in and out every 30 seconds to a minute, can't listen to any songs, phone conversations cut in and out. I love what your company stands for, I was very excited about joining, I just don't know how much longer I'm going to be able to stay.
Greetings, Andrew! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 8, 2021
We still have a few minor issues, but we just haven't had the time to call in to customer service to resolve them. We plan to do so once time permits. Customer service is exceptional and we are very pleased that your services support and provide jobs to and for Americans.
Hello, Donella! We are pleased to hear you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 8, 2021
Very simply put your customer service is horrific. I don't know how many times I have called customer service for help and no one ever answered the phone, then I get a recording saying, "If you can't wait any longer leave your number and we will circle back to you." Well CS never circles back.... Terrible CS!! I am now looking to change phone carrier to a company that values their customers.
Greetings, Paul! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please kindly be aware, we are also available via email correspondence and social media. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 8, 2021
People cannot hear me quite often when I am talking to them while in my house. And I haven't received any email on my phone for almost 2 weeks. I have not had these problems before. Not sure what is going on.
Greetings, Diana! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 8, 2021
I am very pleased with your service. Customer service did a great job getting all three of my lines converted. I am saving more than 50% from my previous carrier. The only thing I miss is not having a robocaller and spam preventer app without having to pay for one from the App store.
Hello, Gerald! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. At this time, we do not have the capabilities to block any unwanted calls or texts. Please accept our apologies for this inconvenience. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 8, 2021
The only other organization that I could think of would be the IRS and that is because they don't care and don't want to! Over that past 2 days I have spent over 5 hrs trying to get through to them to resolve a simple issue. 2 times I waited over 45 min both times as soon as I answered, "Yes I am here" the call was dropped. The other 3 attempts I used the call back method all 3 were over a hour wait and they finally picked it up, they would only allow 3 rings so I could get to it in time. I don't about you but I don't have time to babysit a phone!!! They have a good price but others are catching up to them. If you choose them cross your fingers that you will never need customer service and also keep in mind that that piggyback off of AT&T who ain't nothing to brag about either.
Greetings, David! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please kindly be aware, we are also available via email correspondence and social media. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 7, 2021
Our phones will work only half of the time. My son works for the postal service and needs his data to work for his GPS. His is now unlimited but he still can not use it much of the time. My husband and I have trouble with our data sometimes and also dropping calls. With ATT we hardly ever had any dropped calls but now we have them all the time.
Greetings, Misty! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Edited: 08/13/21
Greetings, Misty! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 7, 2021
I have had so many problems with my calls not going through are with people trying to call me and they say that the call doesn't go through or that it goes to Dead Space. When I am not connected to my wireless at home I often have a problem getting anything to load from the internet. I am very disappointed and the service and the only thing I am happy about is that the cost is so low. Customer service is almost non-existent.
Greetings, Lynda! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 7, 2021
After seeing how many fees I pay for my Verizon account I had to find a different phone carrier. My wife still have Verizon and haven't seen a difference between two services. Been in the mountains a few times. Works great!
Hello, Chad! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 7, 2021
Even when it shows good reception it will not send or receive photos or attachments unless using Wi-Fi. Phone service cuts in and out where other phones do not. Very unsatisfied with service especially data.. Would not recommend to friends.
Greetings, Steve! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/16/21
Greetings, Steve! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 7, 2021
My wife and I have been looking for another service where we could get more bang for our dollar. We looked at several and decided to go with Pure Talk. We were sharing six gigs between us with ATT for $92.00 per month. We got the 10 gig plan for each of us which gives us plenty of data. We don’t have to worry about running out of data at the end of the month. We are very happy with our plan and have experienced little or to problems with it. If you are looking for another phone carrier, I highly recommend that you explore Pure Talk for your carrier. I feel you would be quite surprised.
Hello, James! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 6, 2021
Excellent service. Absolutely no coverage problems or dropped service. Significant savings over Verizon. I would recommend Pure Talk to family and friends. Had a little trouble converting from Verizon to Pure Talk lo but their customer service was excellent and got it at up in no time.
Hello, Phil! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 6, 2021
My wife tries to call me & I never get the call. What's the problem??? Her phone receives no connections at all (at different times). And my phone (which I rarely use), will lose calls. I got better service with AT&T.... I paid more but; I got excellent service. How is YOUR service better??? I guess that you get what you pay for!!! (As the saying goes).
Greetings, Tommie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
Several people that I have talked to in TECH are unfamiliar with the phone, Nokia 2.4. The phone service seems to be ok. But I really do not like this phone. The phone is confusing to use, it is difficult to make changes within the phone itself and I do not understand how to receive internet service when I am not home.
Hi there, Jim! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/13/2021Greetings, Jim! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 6, 2021
We are so happy with Pure Talk. It’s a great value and even more important is that it is great service. We have had all kinds of trouble getting service in a rural area. But not with Pure Talk. It has been doing great.
Greetings, Mark! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our services. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 6, 2021
I am happy with PureTalk, except the coverage. My coverage with Verizon was much better. We could use our phone at our residence with Verizon, and now we can't. Please let me know if there is anything I can do to solve this.
Greetings, Marilyn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
We have bought your 10.00 calling Cards twice and still have not yet been able to call Dominican Republic. We have a home there and Family. We NEED to be able to call DR. Customer Service has not been able help us with this and we feel like we’re bothering someone when we try. Customer service were Awesome when we were signing up, but slipped some when we need help with this important need we have to call international/Dominican Republic. We’ve wasted 20.00 so far and will probably waste another ten dollars trying a third time, as you MUST call every month to buy another calling card which is a HUGE inconvenience as the wait time is terrible. We are not happy. I hope someone who cares will call us and get this straightened out. Eldon **
Hi, Eldon! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
Extremely disappointed. Many occasions every day to be frustrated. Cell reception is unreliable and poor. Calls and texts not received. Sometimes not even notified of missed ones for hours, even days. Ability to pick up internet signal using cell data is unreliable, poor, and slow. We regret that we switched to PureTalk because we had no complaints with our prior (Verizon) service. Currently looking for another non-"woke" option at this price point.
Greetings, Sue! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
I attempted to report an emergency situation, which occurred on I 5 n/b. mile 175. This call failed and that is an abysmal contractor service failure, as well an imminent danger to your clientele. Should this happen again service will be terminated.
Greetings, Charles! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
We traveled by car from Arizona to Nebraska, Colorado, South Dakota, Utah, Nevada and New Mexico. There was little to poor service thru New Mexico, Colorado, Utah and Nevada. Very poor to no service thru most of Nebraska and No service in South Dakota. We will probably make a change next month. Wally **. Account Number **.
Greetings, Wallace! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 6, 2021
I have peace of mind and always adequate amount of data for my needs. I have never run out of data since I changed over to Pure Talk. I can view videos whereas before it was not possible. A welcome change!
Greetings, Patricia! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 6, 2021
Since I had Pure Talk, the service has not been to good in most areas. I drive within 60 miles of my address. In addition, when I attempt to listen to my audios, through Bluetooth, it may take 10 or more minutes for it to download or start playing. After every call, it sends a notification with a beep listing the remaining minutes. If the plan is unlimited, why does it list the balance of minutes, it is annoying. I called customer service there and they said my phone is doing that and to check the settings, I did one thing but that didn't work. I have had the service for about 2 months. Any help will be appreciated.
Greetings, Michael! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 6, 2021
PureTalk is a really great company, I found that out after I switched over to them from Verizon. I am getting the same plan with PureTalk that I did have with Verizon, for half of the cost, & to me, that is a really great thing. Their coverage is exactly the same as Verizon's is, & the clarity of the sound during a phone call is really crystal clear! I am very happy with PureTalk now that I have switched over to them. I will be saving a lot of money with PureTalk now as well!
Greetings, Rob! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 5, 2021
I’m enjoying good service with this internet company. It is saving me $40 a month on our two lines. Same services as with the big name provider I had before but saving money. I getting junk calls diverted or not answered without any interruption to my usage.
Greetings, Kathleen! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over $40 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 5, 2021
I get almost 0 bars at home and same in the area where I live (Katy, TX) I have tried a cell booster at home ($180 investment with poor results) that does not help. Cannot text GIFs or attachments even when I have 4 bars of 4G LTE. I miss multiple phone calls due to poor service. I am moving back to Verizon today.
Hi there, James! We regret to hear that you are experiencing issues sending picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/12/2021Greetings, James! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 5, 2021
We are experiencing many calls that ring but person we are calling doesn't get a ring. These are Pure Talk to Pure Talk phones. Also we have had to upgrade our data plans on two of our phones. On our phone # ** he listens to lots of music streaming on his phone. We had Verizon and T Mobile before and never experience this before. Your commercials claim that if you run out of data you are not charged for additional data. We are experiencing a shut down of data. We are forced to upgrade and pay for additional data.
Hi there, Eugene! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 5, 2021
We left Spring after 12 or more years after your ad emphasized similar coverage. What we found is extremely poor coverage in the following cities and all travel in between. MEMPHIS Tn, Little Rock AR. Hot Springs AR. Heber Springs AR. And major interstates. Most, 70% of people say they can not understand us. 25% of calls drop. 15 to 30 second delay to connect when calling with 25% unable to connect. DATA IS PRACTICALLY NON EXISTENT. IT IS SO SLOW. Usually rejected when trying to use my Samsung Galaxy Note 10 Plus. So basically you are a scam company claiming to use the same networks but failing to mention that we gain access only after AT&T takes care of their customers first. You should be ashamed and I full intend to call Sean Hannity and the EIB Network and other spokespersons to let them know they are endorsing a sham.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 5, 2021
Often when I switch from my wifi to data I have to shut my phone off and turn it back on before I can use data. This is inconvenient when I'm in a store looking for coupons or when I'm trying to find information quickly.
Greetings, Teresa! We apologize for any inconvenience. We did have a network outage on Wednesday 8/4. The outage was resolved around 6:30pm EDT. If you are still having issues accessing data, please power off your phone for 10 minutes and then power it back on. If you continue having trouble accessing data after you've power cycled your phone, please contact customer service by dialing 1-877-820-7873 from your Pure Talk cell phone.
Reviewed Aug. 5, 2021
Price is great. Service in my area (12 miles from town) is terrible. Customer service is worthless. On hold over 30 minutes, only to be disconnected. Twice on hold, pressed 2 for a call back. NEVER HAPPENED!!! Try to make a call only to get NO CELL PHONE SERVICE notice. People text me saying phone rings then call dropped. Good thing there's no contract. I cannot recommend your service to anyone.
Greetings, Jimmie! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 5, 2021
I plan to discontinue my account with Pure Talk. The service just doesn't work well at all. When I am on the road, I often cannot get service. If there is service, it is most often painfully slow. I HATE Spectrum but, their service was much, much better than Pure Talk. I will go back to them.
Greetings, Todd! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Aug. 5, 2021
Switching from AT&T, I was a little skeptical about Pure Talk's coverage. Then, just this week the new phone (iPhone SE) is experiencing a lack of texting functionality. We're not getting some texts and sometimes we can't send any either. Is it a heat related issue or something else? We rebooted the phone twice and it seems better but we're wondering when it will act up again. Trying to stay in touch with family during a medical crisis is hindered with this texting issue. Any ideas?
Greetings, Dowell! We regret to hear you are experiencing issues with texting. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Aug. 4, 2021
I was told that if I increased my account plan I would never run out of high speed data because the plan is unlimited. I find out now that you don’t offer that program. I was told yesterday that I ran out of high speed data because I am limited. I don’t appreciate the bait and switch. Your company should be honest.
Hi there, Scott! We regret to hear about the experience you have had with Pure Talk thus far. Our Unlimited Talk, Text, and data plan has now increased from 30GB to 60GB of data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 4, 2021
We have 5 total days with no call or text capability since switching to your service. Contacted your service depo and followed instructions. It works for a week or two then the same thing happens. We are very disappointed and want your service to work but response time is very lengthy. I can't call you because our phones don't work. We need our phones. Please contact us and give guidance.
Greetings, Tommy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. We did have a network outage on Wednesday 8/4. The outage was resolved around 6:30 pm EDT. If you are still having issues accessing data, please power off your phone for 10 minutes and then power it back on. If you continue having trouble accessing data after you've power cycled your phone, please contact customer service by dialing 1-877-820-7873 from your Pure Talk cell phone. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Aug. 4, 2021
I give Pure Talk a five star rating!! Frontier as WiFi is not recommended!! We went on a trip and Pure Talk comes in great everywhere we went!! I recommend it to others! It’s cost is less than Verizon! Keep up the good work!
Greetings, Judy! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 4, 2021
Everything went very easily in the transition, and the phone has worked very well since then. The only issue we have encountered is the complex process of recovering a voicemail. Really - 8 digit security? If somebody had my phone they could just take a call with no security needed. Why all the hassle for voicemail?
Hello, Robert! We are pleased to hear you are enjoying your Pure Talk service. Regarding your voicemail, a security PIN is set in order to protect any personal information that may be received. Customers do have the option to remove the security PIN. In order to do this, access your voicemail and in the Main Menu, press 4 for Personal Options, press 2 for Administrative Options, press 1 for Password Option, and press 2 to Turn Password On or Off. If you have any further questions or concerns regarding this matter, our Customer Service department is always eager to assist you. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 4, 2021
I have had Pure Talk for 2 months and so far I am happy with the service. Good coverage so far for the locations I normally travel to. I have enough data to get me through the month. I'd recommend it.
Hello, Laura! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 4, 2021
Pure Talk did not work at ALL for me. Numerous problems dating from June 4th thru July 16, 2021. Would you like to read all of my problems. If so review your help desk files. Helpdesk: Lauren **, Ayanna **, Michaela **, Mahala **, Jordan **, and Donna **. NO HELP.
Greetings, Sidney! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Updated review: Aug. 4, 2021
Yes! That worked. Thank you! I have been working around the issue, but I'm so happy that it's all working now before I really needed to make a call out. Thanks so much!
Original Review: Aug. 3, 2021
95% of my outgoing calls will not go out. I can receive calls, but rarely will my phone make outgoing calls. Even when connected to a good wifi for wifi call, or in a metro area with excellent coverage. I have to text people to get them to call me. I have tried various methods and calls don't connect. It says calling then immediately said call ended.
Hi there, Jessica! We regret to hear that you are experiencing issues with making phone calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/04/2021Greetings, Jessica! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Aug. 3, 2021
For a better price I love Pure Talk. The downside is not once since I switched have I been able to send a photo. I can call and I can text, but if I include a photo I just get a failure to send notice.
Hi there, Steve! We regret to hear that you are experiencing issues sending picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/05/2021Greetings, Steve! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 3, 2021
Wait (hold) times on the phone are way too long when you need help! Otherwise everything has been absolutely great customer service. I love the low rates and the fact that it's still fantastic phone service and I love my new phone!
Greetings, Tamara! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Overall we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 3, 2021
Pretty happy with the experience so far! I live in an area that has a lot of challenges with cell phone coverage so my expectations may be different from some other people's. My experience is about what I expected-not great, but ok.
Greetings, Shari! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 3, 2021
You leave you leave me no access to talk to anyone about my account. You say I'm over on my gigabytes. How do I correct that. Why isn't there a phone number that I can talk to a real person? Why isn't there an address that I can call. Why isn't there an office that I can go to and ask questions? Your phone service is okay. Your service sucks. Either straighten this out or I'm going somewhere else and I will let all my friends know.
Greetings, Roger! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 3, 2021
Coverage is good for the most part, not quite as good as more expensive carriers. Calls are somewhat delayed and texts don't go through now and again. Biggest thing is that I can't send any pictures. If that were resolved it would be perfect for what I need. The hiccups I've mentioned are few and far between and don't justify paying for a more costly plan. Would recommend.
Greetings, Matthew! We regret to hear that you are experiencing issues with sending MMS. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/09/21
Greetings, Matthew! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 3, 2021
So far after two months we have been very pleased. As good or better coverage than ATT (20 years plus with them) and much more economical. Definitely recommend them. Easily sign up and number transfer and good price on a new phone purchase.
Hello, John! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 3, 2021
I called to ask for a paper copy of my monthly bill and was rudely told to go to the web site and then was quickly hung up on. I specifically asked for a paper statement each month when I signed up for Pure Talk and was told that I would get one. I do not like being lied to and I really don't like being talked down to when I called for some help. If this woman worked for me she would be fired!
Greetings, Randy! We regret to hear about your experience with Pure Talk thus far! We are a paperless company and do not send monthly invoices via mail at this time. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 3, 2021
We have a lot of unsent messages. If we are not connected to wifi we can't get coverage in our home. I work for UPS and use my phone for maps and I need reliable service. I notice a lot of no service areas.
Greetings, Hans! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 2, 2021
The signal is fairly consistent and generally strong enough. They have some pretty bad gaps in the Tampa area that I would prefer not to have to deal with. All in all for what you pay it is a quality product.
Greetings, Benjamin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 2, 2021
Little to no voice coverage at my house. Dropped calls, missed calls, text message not sending. Never had these issues last 6 years here with previous carrier. Worked fine everywhere else so not sure why the deaf spot, but not sustainable for it to continue.
Greetings, Sean! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 2, 2021
I have been very satisfied with my service from PureTalk. After a month on your system, I added my wife's phone. There have been zero problems with my new phone. My previous phone died and AT&T refused to give me any consideration on the price of a replacement even though I was a customer of AT&T Mobility since 1994.
Hello, Robert! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 2, 2021
Good signal, great price structure and customer service as well as its association with AMAC the real news magazine for we seniors. Looking forward to a long relationship and technology advancements. Nice to know this company is a real patriot.
Hello, Jerry! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 2, 2021
Since switching over to Puretalk I have not been able to get group messages or photos via text (any MMS) and my data is significantly slower than it was while I was with Verizon. I like your prices and your politics but I was expecting the same quality connection as before.
Greetings, Jeremy! We regret to hear that you are experiencing issues with receiving MMS. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/13/21
Greetings, Jeremy! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Aug. 2, 2021
I was told I’d get half price my first month then when my Uber app went silent I was told I had to upgrade. I lost a lot of money thinking that Rush said if you go over they don’t charge you. Total **. I hear now the AM radio. Guys don’t say it!!!
Greetings, David! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 1, 2021
Everything is better. Could not use my data but a simple phone call and your representative took care of it. Excellent service. My wife and I were very impressed. We hope to use this service for many years to come and we will be telling all our family and friends about it.
Hello, Wayne! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 1, 2021
As a previous AT&T customer, they had a lot of advantages that I don’t see with PureTalk. I could text a code and know instantly what my data usage was. Their billing details were much more informational. PureTalk gives very few details on individual calls or texts. Today is a good day as I have 2 bars for my range. Most days it’s one bar. The actual order of 2 phones were received and packaged very well but the instructions could have been better as to how to set up the new phones. For those of us who aren’t technical and only get new phones every 5-6 years, have difficulty following what’s it tells us to do. As it was, I didn’t notice before I sent back my old phone that many of my contacts were missing from the new phone but I never got an error or message of any kind. What other data I am missing is a guess at this point. Would I do this again???? I honestly would have to think about it. It wasn’t a horrible experience but it wasn’t stellar either.
Greetings, Ginette! We regret to hear that you are experiencing issues with transferring your data to your new device. If you would like to transfer your information from your old phone to the new device you may do so by logging into your Google account if you have an Android device. If you have an iPhone, your information should be uploaded from the iCloud. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 1, 2021
Never was guidance given that Iphone 6 and android phones were poorly supported by this nearly worthless company. It is a fact that you will surely be losing customers as fast as you gained them. For as soon as able we will be one of these ex-customers.
Greetings, Whit! We regret to hear that you are experiencing service issues. Due to the operating software, some features may not be supported for older iPhone and Android devices. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 1, 2021
We have 4 iPhone XR phones on our plan. Service in our metropolitan area is very spotty. Often, initiated calls result in “Call failed”. IMessages too often won’t send and sometimes are sent as text messages for no rhyme or reason. Wi-Fi calls often won’t work either. Very frustrating. After 2 months we will be switching carriers soon.
Greetings, Gregory! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Aug. 1, 2021
I am very pleased with the service, I am getting LTE coverage even out in the country where I live. And PureTalk gives service to my three year old Motorola which no other phone company would do. The plan was easy to activate and combine with my husband's already existing plan.
Hello, Amber! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed July 31, 2021
Yes, I am very satisfied with your service. I had to call for help quite a few times and the techs were very patient. I still haven’t finished the whole process because my daughter was supposed to join also, but had some moving complications. So, you can expect me to be calling again. Thanks, Marge
Greetings, Marge! We are pleased to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed July 31, 2021
First two times I called as new customer I spoke with someone regarding problems and they were rude as I have ever experienced and I had no recourse, it was very frustrating and I figured I wouldn’t last long with Pure Talk. I called yesterday with more problems and the gal was so kind and pleasant. She redeemed your company.
Greetings, Erika! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Original Review: July 31, 2021
Don't always get calls or text. Only get internet at home by my wifi. I'm not happy at all. I have used Total Wireless for years and never had this problem. Is there anything you can do to fix this problem?
Hi there, Diane! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 08/04/2021Greetings, Diane! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed July 31, 2021
I have not been able to send or open any pictures. I get a blue circle that keeps spinning. It would be nice to send and receive pictures from friends and family. Please advise if I need to do something on my end or if you can resolve this.
Hi there, Clyde! We regret to hear that you are experiencing sending and receiving text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated 08/12/2021Greetings, Clyde! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 31, 2021
We have three lines and all of us had trouble with getting and sending messages through text, Signal, WhatsApp, etc. We couldn't send videos, vm didn't come through or couldn't be accessed even after calling for tech assistance. Every time we called for help we had to be on hold for 40 minutes.
Greetings, Ruth! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed July 31, 2021
My husband travels to small towns in Nebraska and he is finding that when he gets out there he is not able to get any internet or phone coverage which is problematic as he has a delivery service and needs both of those services! I have been having trouble on my phone getting my texts to go out, they come back many times as undeliverable. I asked specifically when we signed up about coverage and was told it was excellent in our area. We are going to have to change to another provider unfortunately. :(
Greetings, Cindy! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us
Reviewed July 31, 2021
3. As with Watch, I can’t add my iPad to my account.
Hi there, Steve! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. At this time, we do not support smartwatches. Currently, we can ensure our SIM card can function with iPads or Android tablets but full tablet functionality is not guaranteed. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 31, 2021
I'm still waiting on hold for a callback from a different phone. I'm calling because for the 2nd time in 2 months, I can not make a call. I'm done. As soon as I am actually able to tell you that. I do love what Pure Talk stands behind. But I need service I can count on.
Greetings, Cheryl! We regret to hear that you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 08/08/21
Greetings, Cheryl! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 31, 2021
I was excited to support your company based mainly on who you do/don’t support. I was hopeful my service would be close to the major group I left. Unfortunately it’s not. Many days my phone will say No Service, only to walk 3-4 steps and it comes back online. Other days I don’t receive texts for hours. This seems to be happening less often than in the beginning. I plan to stay for another month and see if it will improve further.
Greetings, Rachel! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 30, 2021
I love that it works and does not drop calls. I am very satisfied with the service. The cost is great. I am glad AAMC recommended this phone service. I recommend it to all of the people I know. Very happy.
Hello, Linda! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2021
We have not had any dropped calls as we were starting to get with our previous carrier. The service was so quick and efficient and so easy to switch. We are so pleased and happy with Pure Talk and we recommend it to all of our friends. The service is clear, quick, and we love Pure Talk! Wish we would have switched sooner!
Hello, Robert! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2021
I have been extremely happy with my Pure Talk service. I had Verizon before, and frequently in the middle of a call the person I was talking to could no longer hear me. This was very frustrating, especially on calls in which I had waited a long time to be connected! This NEVER happens with Pure Talk, and I'm using the same phone I used before.
Hello, Veronica! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2021
Previous owner's name of my number continues to be shown on screen when I call someone and people do not answer my calls. Despite the fact that PURE TALK said this would last a couple of days. It's been over 2 months. Too many times "no service" appears on my screen when calling from my home in the same location. Customer service takes forever to respond and despite four calls the situation has not been resolved.
Greetings, Elaine! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 30, 2021
Left TMob for PT after more than a decade with the company. Have been very pleased so far. The two issues we had Cust. Serv. was responsive and effective. Recommending you to all our friends and family! Would like your stance on the recent request for telecom companies to monitor and share customer communication/text content.
Hello, Maria! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 30, 2021
Getting Pure TalkUSA was fast and easy. I wanted to support small businesses, as I also am. I was told they were great with everything and even better and cheaper which I thought that was great. I got unlimited talk, text, and data knowing I would use a lot due to work, and knowing it would not slow down on me...Which is why I am very unhappy with my service/data taking dump on me when I need it to be fast. I pay a lot more to have pure talk USA versus when I had Verizon, which I never had a problem with.
So why is it that the unlimited plan is so limited? It makes me very unhappy, why would I pay for a plan that says "unlimited talk, text and data" if it's just going to be slow as a slug when I have 4 bars of service but my data is incredibly slow, I don't understand how I use "too much data." That's ridiculous. I rather go back to Verizon if this game is going to be played and where I'll pay less. I want to use Pure talk USA because I heard it from (Ben Shapiro). Thank you for taking the time read this... Best of wishes.
Greetings, Benjamin! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 29, 2021
I have recommended to many friends. Service is as good as the previous provider we had been with since 1998. The price of the service is exceptional. We were reluctant to change providers at first for fear of receiving an inferior service but pleasantly we found service equally exceptional to the price. Way to go PureTalk!!!
Greetings, Billy! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 29, 2021
Customer service rep (Kristina, I believe) went over and beyond expectations to help us. We did not resolve the issue but she took the time to try every avenue before submitting a ticket. She was pleasant and polite. She stated that we should have an answer within 48 hours.
Greetings, Kaitlyn! We are pleased to hear that you are enjoying your Pure Talk service thus far. We are happy our Technical Support Department was able to resolve the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed July 29, 2021
I have unlimited service. Second time I have service cutoff with only a portion of a nonsensical message trying to say I need to pay to make a call; or that I have no minutes. Not acceptable. 4 calls, promised callbacks that are untimely or missed. Wasted 45 min of my Life. A neutral rating is GENEROUS.
Greetings, Paul! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
When we had Pure Talk while we were living in Delaware the quality of the call was good. More so for my husband with an iPhone and not as satisfactory with my Android. When we moved to Arizona that’s when the problems began. Neither one of us could get cell service in our house. We went to AT&T since that’s the provider you use and they couldn’t help us. We went to Verizon and they were able to help us. It was very frustrating especially since 5G towers for AT&T were just erected. The only way we can get cell service is through our Wi-Fi.
Greetings, Janet! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
Sometimes texts with picture attachments do not get sent. Don't know why, but it is annoying. Every thing else has been working properly. Can you check on your end to see why this is occurring? Thank You.
Greetings, Wayland! We regret to hear that you are experiencing issues with sending multimedia messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 08/05/21
Greetings, Wayland! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 28, 2021
It took me nearly a month to resolve issues and spending $400 on new phones. I think perhaps AT&T is at fault by sabotaging our unlocked devices after we were on Pure Talk with them working. Tech support was inadequate regarding problems with multimedia attachments to texts and a tablet that lost data connection and required a new sim.
Greetings, Randolph! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
New Customer effective 5/28/21 so getting familiar with your processes has not been easy. I made mistake when opening account due in part to my generally poor internet connection because of my wooded location. However, still have not figured out transaction summary -- seems debits/credits have affected my account but they don't show up on my Transaction list. Why not? Contacts I speak to seem to give me information I either had not previous gotten or information that differs from what I was earlier told. Ran out of 20G data very early and don't know why. Might have been updates but should I not be informed what caused the large data use?
Hi there, Robert ! We regret to hear about the experience you have had with Pure Talk thus far. Credits will not show in transaction history as the amount is deducted prior to bill date. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
I have found that the actual service area of my phone is not as good as promised, but the overall coverage is better than Verizon in the Midwest, but far worse in Arizona. The price savings are worth the trade offs. I do find more dropped calls and odd interruptions of service.
Greetings, Patrick! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
I was sold a bill of goods. Originally I was told I would pay $150 for a phone. I also had five lines. When I got my first bill and it was too late to cancel service I was charged full price for the phone. It also took almost an hour to get to a rep on three separate occasions. Very disgusted by the “service” I was given.
Greetings, Carmen! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 28, 2021
Very pleased with the customer service during transfer of service. I have been most pleased with service, savings and have not noticed any change in quality. And I would encourage anyone on any of the big name carriers to make the change.
Greetings, Lois! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 27, 2021
So far, I like the actual phone service. I had a rough start, however, setting up the account with super long hold times. I found a couple of the agents to be lacking in real knowledge and rude when I expressed my frustration. I still cannot connect with voice mail using "1" and have to dial my number. If no further issues arise, however, I will raise the number of my stars.
Greetings, Carol! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 27, 2021
Calls are completed flawlessly. Switch from AT&T was accomplished with ease. The only issue that I have is that all incoming calls should have the actual number displayed, not a spoofed one. I am certain that it would be a simple matter to trace back and correct a misclaimed number. That would certainly assist in assuring compliance with the "Do not call" list.
Hello, C S! We are delighted to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed July 27, 2021
Love the new phone. Connections have been excellent. Are you kidding? My phone conversations are not that long. Got my first bill...nice reduction in cost. Thanks for that. Saw your ad in AMAC magazine, PureTalk looks like a good conservative company.
Hello, Karen! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 27, 2021
I switched to Puretalk 3 months ago after being a Verizon customer for 8+ years. I love puretalk. I'm currently only saving $2.50 with switching carriers but those savings will go up once I add a second line, I think. Only complaint I have is the voice mail box code lol why 7 digits? I purchased a phone through puretalk as well, easy peasy shipping/install new Sim card. However, transferring phone number from Verizon to puretalk was a chore and I do believe dealing with Verizon on that was creating most of the burden, not puretalk. I get great coverage! Customer service is super fast, courteous and easy to understand, English speakers!!! A+ customer service/tech support. I read a ton of reviews online before my switch and almost decided against it due to someone else's opinion. I'm so glad I decided to give it a try for myself and am so happy with my puretalk phone purchase and coverage. Thank you!
Hello, Lori! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 27, 2021
I am extremely satisfied that I switched from ATT to PureTalk. I am saving oodles of money and get great service! My only regret is that I didn't do it a few years ago when I first heard about PureTalk. P.S. I wish that you offered internet service so I could totally eliminate ATT.
Hello, James! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 27, 2021
Incomplete calls or never received calls from incoming sources. Plus..and this really irritates me..the hot spot feature which I had and used with my previous carrier, and was promised would continue to work, doesn't and still won't work. I've been in touch with tech dept and they don't know how to correct.
Greetings, W! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 27, 2021
Regarding my cellular service, I can tell no difference in the quality of the service from Pure Talk compared to the previous major carrier service which I used for over a decade. The big difference is that my monthly bill is almost exactly one half the big carrier's monthly total and I have 50% more data capacity. Thanks Pure Talk!
Greetings, David! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 27, 2021
Although phone seems fine, I have been having many problems with streaming audio. For which I called tech support. Several times. Each time the "solution" was the same: to reset the "Internet" and then to set it back up, with the instruction to try it out. Bye. Each time, the problem seemed to be cleared up. But then the problem was always intermittent. The problem only started after I swapped out the sim card from Verizon.
Hi there, Neil! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/02/2021Greetings, Neil! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 27, 2021
Good customer service. Fast delivery. Easy to install new service. Better reception than my former carrier. 1/2 of the price. No reason to pay more. So far (2months service) I have had no problems. I would recommend to all my friends.
Greetings, Meria! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 27, 2021
Initially, I talked to a very nice customer service agent about not being able to hear anything; e.g. couldn't hear caller, or voicemail. She transferred me to tech support, a young woman who was indignant, discourteous, and INSISTED that my phone was bad and I should replace it! I subsequently discovered on my own that a mute-all setting was in effect, on my Samsung Note 10 (which BTW, the tech I spoke with ALSO had the same phone). I changed the setting and it fixed that problem. Also, to this date, I still have NOT been able to get a digital connection! -NO DATA. I need it only to use the Google Maps application for directions - but no can do. SO, this is why I am unhappy with PURE TALK - poor tech support, and digital service not working. If you can get this fixed, I will remain a customer, and may recommend your service to others.
Hi there, Eric! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:08/02/2021Greetings, Eric! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 27, 2021
My wife's phone (which we purchased through Pure Talk) freezes frequently. It also randomly was inoperable due to some kind of glitch (please consult the notes on our account as I called in for help with this). Both our phones have gone in and out when talking, which I believe is a service issue with the AT&T towers. We previously used Verizon towers with our last provider. Lastly, the wait time when calling to ask for help with issues is frustratingly long. I am considering changing providers even though we haven't been with PureTalk very long.
Greetings, Nicholas! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Regarding your screen freezing, you may simply press the power button to allow the device to reboot or Update your device to the latest software version. Tap on Menu and go to Settings. Tap About Phone. Select Software version.
Scan for a new software update. If an update is available, you will see a notification.
Before you proceed, make sure that your phone is connected to Wi-Fi Internet and that has enough power (at least 50%).
Then follow the onscreen prompts to complete the update download and installation process. Thank you for your feedback as it always helps us to improve the Pure Talk experience
Original Review: July 26, 2021
We switched from AT&T to Pure Talk. We thought since pure talk uses AT&t towers for signal we would have the same quality of service. However there are areas where we used to have good service where we now have poor service. This affects my husband's job as his number is used for his work.
Greetings, Renee! We regret to hear that you are experiencing occasional service issues. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:08/02/2021Greetings, Renee! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 26, 2021
I seem to have a lot of trouble with calling out. Sometimes there is too much noise or calls dropped. Internet and texts are pretty good. I would like this resolved if possible or notified that it is not correctable.
Reviewed July 26, 2021
I switched (or attempted to) my service from US Cellular and was not told at the time my phone is not compatible with PureTalk and didn't realize it until I was on the road and could not get mobile service or text messaging. Getting through to customer service has been a nightmare!! I no longer have my SIM card for US Cellular and will have to deal with them to get another one and probably have to return to their service, very unhappily, I might add. This has been a very frustrating experience and will not recommend them to anyone I know!
Hi there, Cindy ! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:07/28/2021Greetings, Cindy! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed July 26, 2021
I was looking for the company that can block data, in total, not the customer having the option to control it. I hope you understand what I mean. Every month it came back and giving opportunity to get on the internet, which can be hazardous.
Greetings, Chaim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Regarding the data feature, this is accustomed to your plan, it can be removed on monthly basis but not permanently. With each billing cycle, it will be renewed within our system. You also have the option to turn off mobile data. Settings>Network & Connectivity>select Cellular & Data> Select Carrier> Select Data Connection> Select Off. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 26, 2021
Poor reception/delays while communicating. Message apps delay up to several hours before receiving. Customer service in the beginning was very poor, waiting 4 days to get a SIM card then almost 2 weeks before you could port the phone number.
Greetings, Lee! We regret to hear that you are experiencing issues with making and receiving phone calls. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:08/02/2021Greetings, Lee! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 26, 2021
My phone apparently did not work with your network and lack of towers available to service my area. I made oodles of phone calls and spent hours on the phone with your customer service representatives and was told to take multiple steps to rectify the problems I was having accessing service. You advertise as "using the same towers as the big companies" but that is not true. You only use AT&T towers and surprisingly with 60k students at nearby PSU you have no towers available in state college PA. Thank you but no thanks. Your company was a complete disappointment and I spent countless hours on the phone. I've gone back to Verizon. I should have never gotten sucked into your plan in the first place.
Greetings, Sharon! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 26, 2021
My husband and I are very Happy with the Pure Talk Service. We travel north and there are some areas we do not have service. But for the most part we are happy with the service. Thank you. I was with ATT and was paying over $300.00 a month for the same service. Thanks to PureTalk. You have saved me some money in the last few months.
Greetings, Di Ann! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 26, 2021
Laggy internet. Kind of frustrating. Don't know what else to write. Seems like a decent value but the internet connection is laggy and gets frustrating because sometimes you double or triple select something and it then executed the stored actions and you end up navigating further or to a wrong place.
Hi there, Steven! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 26, 2021
Even with good signal strength, when attempting a call I get a "not registered on network" message. Not just on this number but also on the other two phones. Very annoying especially when a call has to be made.
Hi there, Ronald! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 07/29/2021Greetings, Ronald! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 25, 2021
Apparently there was a problem with the account I have set up for autopay. Instead of waiting for next business day so I could rectify problem I received e-mails from Puretalk that I must pay bill immediately or my service will be shut off. So to avoid service disconnect I manually paid my bill. Can you at least waive the $5 service charge I was charged?
Gary
Greetings, Gary! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Updated review: July 28, 2021
I originally gave a low rating as nothing was resolved on Sunday July 25th with getting voice mail working, but on Monday morning it was working including the visual voicemail. So we are happy now. The support people were great and patient with me. Thanks.
Original Review: July 25, 2021
Tried call support on July 21 and was on hold for over an hour, press prompt 2 to get a call back and never received one. Called again in July 26th and so far on hold for 30 minutes just looking for help on voice mail.
Greetings, Randall! We regret to hear that you are experiencing issues with voicemail. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 07/28/21
Greetings, Randall! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed July 25, 2021
My new chip was received quickly through the mail and it was easy to install. The service is great, lots cheaper and I experienced a seamless transfer from the other higher priced provider. I would highly recommend switching. Save yourself some money and switch to PureTalk.
Hello, Dennis! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed July 25, 2021
I switched from another provider who cost the same price, but my experience with PureTalk has been so much better! I love that data is included and all the "dead spots" I used to experience do not happen anymore. I also love that I can use an iPhone with PureTalk and GPS since data is available even after I have used my allotted amount!
Hello, Meredith! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed July 25, 2021
I have been trying since the beginning of my service (about 2 months now) trying to have my phone number ** to not end/drop calls before I can make the call. This has been going on far too long and I have been reaching out to customer service and technical support to assist me and no one has been able to solve this problem. Most of the time when I try to contact customer service there have been times when I have waited over a hour for someone to answer the phone and still having these issues till this day. Someone please help me! I deserve to dial out on my phone like everyone else without the call ending or dropping before making a connection to my party.
Greetings, Kim! We regret to hear that you are experiencing issues with calling. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Edited: 08/02/21
Greetings, Kim! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 24, 2021
Recently traveled to So. Cal. In towns with 5 bars showing, I could not make or receive a call. When I am 1/2 mile from home with 2 to 3 bars, I get a "call failed" message. Same crap as ** even though we were assured it would be better.
Greetings, James! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 24, 2021
Good riddance to Verizon. We were held hostage to them for too long. Horribly high bills with bogus charges. Verizon is a global anti American corporation that we could not stand to support and now we have an alternative. Keep up the good work.
Hello, Michael! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 24, 2021
The plan is great, but I am disgusted with this cell I had to buy through you guys, and wasn't informed that my old cell wasn't comparable, you should have guided me to a cell that was the closest in operation.
Greetings, Danny! We regret to hear about your experience with Pure Talk thus far. Your device must be 4G or higher, compatible with GSM network, and fully unlocked to be compatible with our service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 24, 2021
I just switched from StraightTalk to PureTalk because it was USA based and it was cheaper. I just wanted to try it out. I actually have the same great service, as I travel often and at the lower rate with USA grade customer service. It makes customer service make sense. I could not be any happier! PureTalk... If you haven't thought about switching... it's time you did.
Greetings, Rhonda! We are pleased to hear about your experience with Pure Talk thus far and that you are saving half by making the switch to our service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 24, 2021
In this competitive world, it is nice to see a company who wants to keep things simple and not go for all the frills. Switching to PureTalk from Verizon for me was clearly a No Brainer! I would recommend that anyone who wants to save money and have great service should do the same.
Greetings, Mark! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 23, 2021
I have been unable with several months effort dealing with technical support to get call forwarding enabled on my telephone number **. It works flawlessly on my primary number which is an identical Samsung telephone. I get different answers every time I talk to technical support but at this point I have not yet been able to get Android call forwarding to work on **. Due to the way we use the phones we need to have this function which is advertised as part of your service. I'm carrying three accounts with you right now although the third I haven't even ported yet and don't intend to until I get call forwarding working on the second one. If I cannot get this function working I will be changing to another cell service. Please advise. Thank you.
Greetings, Mount! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 23, 2021
Can't get signal in lots of places. Not much cheaper than ATT. Always have to go outside to get signal at house. Also lots of dropped call when driving. Don't think I am getting 5G service. Not happy with the company. So disappointed.
Greetings, Shirley! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 23, 2021
I am very pleased with this switch to no nonsense service. You get great coverage and if there is an issue you speak with someone within the US who helps you and is pleasant. I was able to keep my number and my phone.
Greetings, Lynn! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 23, 2021
When first starting my service it was extremely inconvenient to have to wait 5 days for PureTalk to initiate service. Other companies have initiated next day. Also, my service was not allowing any multimedia texts or group texts. I spent 5 days and countless hours on hold waiting to speak to a different person who could help me. Eventually, after a 4 weeks with this service this issue was resolved.
Greetings, Bridgette! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 23, 2021
Awesome cell phone provider! I have had no problems with my cell phone connection, it works just fine. One time I had to speak to a representative and she was very sweet and professional. I have unlimited talk, text, and data and I pay such a good price, literally a fraction of what I would pay with the big cell phone companies. Switching to PureTalk has definitely been a great decision for me! Highly recommend PureTalk.
Greetings, Bailey! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 23, 2021
We have been very satisfied so far, thank you for your service! We have had great cell service and our billing is way cheaper. Happy happy happy, would definitely recommend to friends. We actually have had better service in areas we normally wouldn’t have with the other company we were with.
Greetings, Tangi! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 23, 2021
The price is great, even paying for most I can get. The service flat stinks! I can’t get a signal 50% of the time. You said it was ATT towers. Funny since I never had signal problems until now and had ATT for years.
Greetings, Kaylyn! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Update:07/29/2021Greetings, Kaylyn! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 22, 2021
I don’t want to go find it. Overall, I am very happy with this service. The customer service is always helpful if I have a question. I just began this service about one month ago. You can ask me again in a few months.
Greetings, Kristi! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 21, 2021
We thought the offer was too good to be true so we were a bit skeptical about changing our cell phone carrier. We are pleasantly surprised that there has been no change in the quality of the cell phone service. No problems with start up either. Really loving the financial savings!!! What's not to love!
Hello, Terry! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed July 21, 2021
So far I am very pleased with your service. Excellent. I have five lines with your service and each phone my family is extremely happy with your service. The calls don’t drop. The only thing that I would say I have an issue with I get a lot of fraud Text that I’ve never received before.
Hello, Tracey! We are pleased to hear that you are enjoying your Pure Talk service. We recommend blocking any unwanted calls or texts through your device's settings. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed July 21, 2021
I've had a few issues with my phone making the switch over in service. I had to call the customer support a week after switching to PureTalk. I have a Galaxy and my husband has an iPhone and we both experience service issues when switching from wifi to the network. At least once a day I have to switch my phone in to airplane mode and then back out so that my phone will recognize the service. My husband has the same issue with his newer iPhone. It's very affordable and it does the job. But we make sure to download our music and podcasts BEFORE we hit the road!
Greetings, Deborah! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Edited: 07/23/21
Greetings, Deborah! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 21, 2021
I believed the service would be faster than Straight Talk but I'm wrong. If I'm in a building it don't work or does very slow. Other than that I'm not a Phone person. In fact I rarely look at the phone all day.
Greetings, Bob! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 21, 2021
Please read notes in our account when we cancelled our 3 phones. You need to be able to use entire zip code 80138-4452 otherwise it shows we live in Douglas County, we live in Elbert County. Tax difference is 5%. I was transferred to 4 different people and no one could help me. If we can sort this out I would still like the phones and to give you 2 more lines. Lori **.
Greetings, Lori! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 21, 2021
What is promised on the website is NOT what is provided. Each call to customer service didn't solve a problem, didn't answer questions & gave a new excuse for their lack of performance. If I could give negative stars, I'd give -5.
Greetings, Jo! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
I have been very happy with my experience with Pure Talk, the customer service has been excellent. They made it easy to switch carriers and acted like I was a preferred customer..wished more businesses acted like this. They want me as a customer... lol.
Greetings, Jon! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low price that we provide. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed July 20, 2021
You have my Credit Card Company [Discover] so why did you turn off my phone, Dont ever do that again and certainly without talking to me first. I have NO documentation from you with or without billing info and no number to call when in need.
Greetings, David! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
I have saved over $40 a month switching to Pure Talk….The cell signal is the same as what I had before so I have had no issues at all. I was paying over $125 with AT&T with less gig per month….Now I have double the gig for a Much cheaper price!
Greetings, Rebekah! We are pleased to hear about your experience with Pure Talk thus far and that you are saving over 90 dollars on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed July 20, 2021
Very happy with my switch to Pure Talk. My bill with AT&T was $125.00 a month. Now it's $55.99 with Pure Talk and I haven't noticed any difference. No issues calling or with text. I can stream videos the same.
Greetings, Matthew! We are delighted to hear about your experience with Pure Talk thus far and that you are saving half by making the switch to our service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed July 20, 2021
On July 9, 2021, I signed up for service with purchase of a new phone and new phone number. During the sign-up process, I discovered that Pure Talk's plans and prices were not the same as currently represented on their website. I was on the phone with the Pure Talk representative looking at their website and telling the representative what was stated on the website, but the Pure Talk representative said that what I was seeing was not correct. However, the Pure Talk representative eventually secured her supervisor's authorization to honor one of the web advertised plans and prices. I was told that my purchase was completed and that the new phone would be sent soon by USPS Priority Mail.
12 days later, I still had not received a phone and Pure Talk had made no attempt to contact me as far as I could tell. So I called Pure Talk's customer service number. After 50 minutes on hold, a representative finally took my call. I was told that my credit card provider had declined the charge to my card. When I asked the Pure Talk representative why I had not been contacted about the problem so that it could be resolved, she had no answer to offer. So, my experience with Pure Talk was very unsatisfactory. They seem to be disorganized and a very poor communicator with potential customers. Maybe it's just as well I did not become a customer if they treat their customers like I was treated.
Greetings, Marcus! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
I called to see when I would receive the above. A lady was helping me and she said, "I think you get it after you've been with us a few months". To which I responded, "You think?". Then, I got hung up on. - Highly unprofessional!
Greetings, Melanie! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
I have dead spots in my house where I work and use my phone the most. And, my calls delay in connecting to the dialing part of the call - sometimes over 10 seconds and sometimes it just disconnects and I have to start over. VERY frustrating! Getting a hold of customer service is EXTREMELY difficult. I went without phone or text for almost 2 days!!! This affected my business and cost me a ton of aggravation. Also, I still cannot set up my voicemail and I don't have time to spend hours on the phone with you to figure it out.
Greetings, Jenny! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding the voicemail issue, press and hold 1 on your dial pad, and set up a password. You will now have access to your voicemail box. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 20, 2021
Service is pretty good where we live...but when we go into a big city (Toledo, Dayton, Cincinnati, Ft. Wayne) the service reduces to 1 bar and slows way down. Here in Defiance, OH, it is fine. Nice price for what we are getting.
Greetings, Wayne! We are very happy to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 20, 2021
We are very happy with PureTalk. Finally affordable service from a phone company!! We have reliable service and great customer assistance when needed! I would highly recommend PureTalk and have already to family and friends! I would also recommend to many of my retired friends!
Greetings, Dolores! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Original Review: July 19, 2021
After filling out your survey earlier my phone quit working and won't make or receive calls because it keeps claiming I don't have enough money to complete the call. I have autopay set up and everything should be ready to go. ** fix it.
Greetings, Shawn! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 19, 2021
The internet is so slow. Thinking of switching!!!! To another phone service. On my job site hardly any service. When it does come up it’s very slow. Please help. I do not want to leave Pure Talk but if it doesn’t get better I will switch to another carrier.
Greetings, Carrie! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated: 07/26/2021Greetings, Carrie! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed July 19, 2021
I haven't had any issues with service. I get service in areas I would never have signal with my old wireless carrier. I'm spending $5 more but the amount of improvement in quality of calls, speed of internet access, and reliability is worth way more than that! Thank you for being a quality carrier at an incredible price!
Greetings, Shawn! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed July 19, 2021
I switched to Pure Talk because I was very unhappy with phone calls being dropped. We vacation in Minnesota. I had trouble hearing people I talked to and they couldn’t hear me. If the calls go thru why would they be unable to hear. I also could call, but the call was dropped as soon as they answered. For the most part I am happy with service.
Greetings, Mary! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed July 19, 2021
Every time I call to get help my wait times are more than 30 minutes Long. Waits to get help, too many dropped calls, people unable to get a hold of me, Very difficult to text over wifi. A lot of problems however I do enjoy the cost savings.
Greetings, Bill! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Overall, we are very happy you are saving money by making the switch. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed July 19, 2021
I love the price for the nearly same service. I am very pleased with Pure Talk. I find service slightly slower but still sufficient for my needs. I need to upgrade my phone and I will be shopping Puretalk to check out their plans. Thank you.
Greetings, Ken! We are delighted to hear about your experience with Pure Talk thus far and that you are saving by making the switch. Thank you for your feedback. It is greatly appreciated!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com