PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 2, 2021
Both of our phones had technical problems...VERY long wait times to speak with customer support...Customer support personnel did not seem knowledgeable at all...Took several weeks to get problems ironed out (could not receive MMS, log onto wifi, etc.) before I was finally able to talk to someone who knew what they were doing...
Greetings, John! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Overall we are happy our Technical Support department resolved the issues you were experiencing with accessing picture messages. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
I signed up for unlimited data, but find that some days, I have no data at all. It’s totally random, like the power lines are just down. And because iPhones use iMessage, that means I can’t send and receive messages away from home. Extremely frustrating! My second day with PureTalk was one of those “no-data days”. I called and they told me it was down for everyone and that this never happens. Yet it’s happed at least twice since then. And I’ve only been a customer for a couple months!
Greetings, Josh! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for any inconvenience this may have caused you. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 2, 2021
Everything is great with Pure Talk - Hard to notice any differences from Verizon which we used to subscribe to. The only problem we have is occasional problems with some of our texts not going thru and also sometimes texted-photos do not get sent properly. Otherwise a great job! Kudos!
Hi there, Stewart! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. Overall, we are happy to hear you are enjoying the services we provide! An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
Reviewed Oct. 2, 2021
Pure Talk has provided us with great service. Customer service is a pleasure to talk to. My only regret is that I didn't switch sooner. I put up with rude, arrogant people from an established big provider. When I called Pure Talk I was so pleased to talk to pleasant people who genuinely wanted to help me. Thank you again Pure Talk!
Greetings, Adele! We are delighted to hear about your experience with Pure Talk thus far. We are happy our Customer Service department assisted you with setting up service, as providing optimal customer service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
The wait time to talk with a customer service rep is TERRIBLE. Much, much longer than any other mobile provider I've ever dealt with. Even other low cost carriers like Tello.com have better customer service wait times. With PureTalk, it's usually at least an hour.
Greetings, Timothy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
I left AT&T to get Pure Talk. I have less bars, which means less signal, more drop calls. I like the savings but they are costing me call freedom. I have to move around many times to use the phone. I did not have that problem with our old provider. My wife hates it because she now has to go outside to use her phone.
Greetings, Danny! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures and limitations may occur inside the home. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
My wife and I both have data issues. Not connecting while full bars. iPhone 8 and Galaxy 7. My Galaxy needs occasional rebooting to receive calls and it won't send multimedia messages with wifi on. Did not have these issues with Sprint.
Hi there, Tony! We regret to hear that you are experiencing issues with sending picture messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions for iPhone and Android devices if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
iPhone Network Settings:
Tap Settings > General > Reset > Reset Network Settings.
Reviewed Oct. 1, 2021
Your online coverage map indicates the service should be ok where I live and a remote location I go to. However the service is not what I expected. Not sure if I read the map wrong or what. The locations are Newborn Georgia and Warthen Georgia. Still evaluating and trying to see if I keep the service.
Greetings, Jon! We regret to hear that you are experiencing service issues within those areas. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
I have not been able to set up my voicemail. I also don't get pictures on messages sent. Also my name no longer appears on friends'/family phone that it is me calling. I have not taken the time to try to fix these problems, but not sure where to start. Is there an office I can go to in person to solve these issues?
Greetings, Margaret! We regret to hear about the issues you are experiencing with receiving picture messages and accessing voicemails. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. If you are ever in need of Customer Service assistance, you may reach them at 1-877-820-7873, as we do not have a physical location to visit. Regarding Caller ID, the AT&T Mobility database is updated each night to ensure systems contain accurate CNAM/Caller ID information for our customers. When an AT&T Reseller customer dials to a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect WIRELESS CALLER unless the contact is saved properly within your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 1, 2021
I was unable to make and receive calls this morning. When I tried the message was something about too high of a balance to make calls. This caused me to miss important meetings and receive calls. I was extremely embarrassed and now have no confidence in Pure Talk. I called Pure Talk from my husband's phone. Waited close to an hour for this issue to get resolved. Yes this glitch as they told me did get fixed, what didn’t get fixed was the fact that I missed important calls and meetings. I’m now looking to go back to Verizon since nothing could be done to compensate my extreme inconvenience this morning. Thank you, Amber **
Hi, Amber! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered and for the inconvenience this may have caused on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
I am very happy with PureTalk! Thank you for your great price and great service! We have no static. We have clear connections. We have shared with friends and family about PureTalk, and how we are so glad we switched to PureTalk.
Greetings, Rebecca! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 1, 2021
Customer service is always pleasant... Called about multiple issues from set up (particularly with our Samsung), to voicemail set up, to then never receiving the voicemails... Outgoing calls x6 attempts before call connected... to random bizarre things like non-intentional calls from contact list! I'm sure there was more things... My husband wanted to cancel.
Greetings, Beverly! We regret to hear about the issues you are experiencing with placing outgoing calls and accessing voicemails. It seems that your device's APN settings may need to be reset. Please follow the steps listed below, then restart your device.
To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 30, 2021
I like the phone service overall and cost savings. I have had some problems with texts that did not send. I am not sure if it’s service related or the older iPhone 6s. I would like to talk to someone about updating my phone.
Hello, Mark! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. If you feel as if you are experiencing service-related issues, please contact our Technical Support department at 1-800-768-4360. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 29, 2021
I cannot not find any internet access from PureTalk in my area and my wife and I both have had our phones for almost 2 months. If it was only internet, it would be a big problem, but I cannot receive text messages either when I'm outside a Wi-Fi area. Hotspot does not work either.
Hi there, David! We regret to hear that you are experiencing issues with accessing data and text messages. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. Also, our Technical Support department has added the hotspot feature to your device. Please note that the hotspot feature is only guaranteed to work successfully on iPhone models 6S and above. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 29, 2021
I'm happy with my service for the most part however there seem to be areas where I'm unable to use my data effectively. I appreciate everything you guys are doing. I look forward to possible improvements in the future. Thank you so much.
Greetings, Jorge ! We regret to hear that you are experiencing issues with accessing your data in some areas. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Overall, we are happy you are enjoying the service we provide. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 29, 2021
I am Very Happy with the service. I get good reception out in the Rural areas of Oklahoma. The plans are Reasonably priced with ample data. It works off AT&T towers so I get the best reception in my area. Will tell all my family and friends about it.
Greetings Ashton! We are happy to hear that you are receiving great reception in the rural parts of Oklahoma after making the switch to Pure Talk. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 29, 2021
Tried the service for 1 month which was the worst I’ve ever had and coming from T-Mobile that’s bad. Spent hours on hold or speaking with customer service for numerous reasons. Been waiting on a refund for 27 days now.
Hi, Tony! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding your refund. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 29, 2021
Our cell service has not been great. Without a doubt more issues than when we just had ATT. My calls drop more often and me and my wife often have trouble getting texts to go through. The worst has been the data. Clearly slower than previous provider… but we’ve also had two days where there was a data outage just in the last couple of months. Both days happened to be days we were traveling and since our GPS on our phones wouldn’t work due to data outage we had to stop and ask directions multiple times. We’ve decided to keep the service simply due to the lower cost… but the cell/data service has been pretty disappointing for us.
Greetings, Jason! We regret to hear that you are experiencing service and data connectivity issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to take a further look into this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 29, 2021
We signed up to have a back up phone and our Pure Talk phone has no service at our home, or at our lease property. Not really very helpful to us. It does have service on the road and some places Verizon doesn't cover, but as a back up phone it is not helpful.
Greetings, Roger! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 29, 2021
I am not alerted when I receive voice mail. So I am never sure if I have received a VM from a missed call. Can Pure Talk update the software to alert your clients on their phones that a VM has been left?
Greetings, Paul! Our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 29, 2021
Customer service reps. are great, have good knowledge of products, plans, phone setups and also very polite. Stay on the phone with you and don't try to rush you off. Stay with you until they have your call complete. Thank you.
Hello, Joseph! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 29, 2021
You advertised 30$ a month for 6 MB, so I switched. My bill now is 52$. Not very happy. Also texting pictures MMS is slow or doesn't send.. I'll probably switch to another carrier like Patriot Mobile and if that doesn't work I'll go back to Verizon which is expensive but the coverage and reception is best quality which is still little better than Puretalk.
Greetings, Paul! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
Asked for assistance to utilize YouMail voicemail app. Sent directions from YouMail on what needed to be done. Was told to download the app. Had the app and used it for years, needed conditional call forwarding enabled on my phone thru PureTalk. Sent a second request. No reply and still unable to use my YouMail app.
Hi, Tracy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the delay in having your issue resolved. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
This is the first time I am having poor voice quality on any network, having used almost 20 different networks. Complaining does not help -Pure Talk will try to find mistakes with your device instead of correcting the actual issue. Have faced embarrassment multiple times as people were not at all able to hear me-please avoid.
Greetings, Kapil! We regret to hear that you are experiencing service issues within your area. Please accept our sincerest apologies for any inconvenience and embarrassment. Coverage may be impacted by local terrain or structures. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
Excellent customer service; very happy I left Verizon. I should have done that much sooner. My only complaint is the cell service is spotty or nonexistent in some parts of rural Nebraska where I travel, but I can manage. Thanks. Torrey **,
Greetings, Torrey! We regret to hear that you are experiencing service issues within the rural parts of Nebraska. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Overall, we are happy that you made the switch and enjoy the services we provide! Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
I do NOT love PureTalk. Your customer service is barely tolerable. There have been mistakes and incorrect information every time I have had a conversation with one of your people. Sent 2 sim kits instead of one and had to call back and cancel the extra; I had extremely difficult time trying to get insurance for my phone. I had to call to find out why my insurance would not start until 10/22/21. I started my phone service on 8/22/21. I understand a 30 day wait period but not a 60 day wait period. I had to contact Allstate/Square Trade to get that straightened out. The people I spoke with at PureTalk were rude and uninformed about your product. It won't take much more before I start looking for a different carrier.
Hi there, Norman! We regret to hear about your experience with Pure Talk thus far. We want to express our sincerest apologies for any misinformation and difficulties we have caused you. Please know that optimal customer service is a top priority at Pure Talk. All calls are recorded for quality and training purposes therefore will be sure to look further into these matters. Thank you for taking the time to provide your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
So far so good. Had to go with a carrier who cares. When setting up when we received our phones, we had to call customer support for a small issue and everything was resolved within minutes. And I didn't have to wait forever to speak with a representative. Moving to Pure Talk was a great decision.
Greetings, Mark! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience thus far, and that our Customer Service department was able to resolve it rather quickly. Providing optimal service is our top priority! Your feedback is greatly appreciated.
Reviewed Sept. 27, 2021
I have trouble getting a signal in my home and in several areas I travel to. I want to stay with Pure Talk because I like the fact that it’s a conservative company but may have to change if service doesn’t improve quickly!
Greetings, Jean! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
After we got our phones ported. I had questions and called and called and called. Waiting in line for a call back and waited and waited. Weeks I tried to get ahold of any person. So I changed companies! Problem solved!!
Greetings, Philip! We regret to hear about your experience with Pure Talk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I have only had this service for a couple of months. So far, the service has been great. I appreciate that the customer service is located in the United States. I will be calling as I still have questions about using the phone. Thank you very much.
Hello, Marilou! We are pleased to hear you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 27, 2021
1) Very limited PHONE coverage, 2) TEXTING is reeeeeal bad - barely get coverage at home, never at work on W. Broad St, Richmond, VA. Sitting outside of residence now and it will not send this. 3) I have no access to voice mail. Password does not work.
Greetings, Gary! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
So far, satisfied with phone and customer service. Phone has unexplained quirks but getting used to them. Have to hit power tab to light up asleep screen, doesn't seem to accept shortcut "dial 1" to go to voicemail, so I just dial my #, and tiny SIM card #1 wouldn't fit unless I snapped it from the plastic cutout around it. Other than that, nice cheap monthly plan. Thanks.
Hello, Barbara! We are pleased to hear you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 27, 2021
Customer service is horrible everytime I have to call. I have to go through 4 or 5 people before someone knows what to do. That's what you sacrifice for the price. Not bad as long as you don't have to call them.
Greetings, Angela! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
Tina was extremely helpful when trying to switch over. Other staff I talked with were just as helpful but I mostly worked with Tina. I’ve noticed no differences in service from previous carrier. I appreciate being able to talk to a person without being on hold for a long time.
Hello, Bernice! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 27, 2021
I have been disappointed with the speed with which my device is unable to load internet and map access outside of WiFi. I needed my gps on my phone a week ago while driving and it wouldn’t load. I couldn’t reach my destination. This is happening frequently.
Greetings, Jean! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 27, 2021
There is a 50 to 60 second delay to connect with every call I make. Most incoming calls go straight to voice mail. Because I don't have one of your phones I have to call myself to pick up my voice mail messages. I have to stand in one spot when I make a call and all my calls get dropped after a couple of minutes. This is all VERY FRUSTRATING and I am going to switch carriers.
Greetings, Dyan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I still have no Voice mail set up after a month of trying. At first, I was emailed back instructions. That did not work. Then I waited on hold for very long to have an agent tell me that he reset VM and it will work now. I still get the same error code.
Greetings, Bret! We regret to hear that you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
The 2 separate times I’ve spoken with a technical support rep they were very rude and unprofessional. Very uninterested in listening to the problem before they gave an answer to what they thought the problem was. Because they didn’t listen they gave an answer that was not about the problem I was having.
Greetings, Don! We regret to hear about your experience with Pure Talk thus far and we will be looking into this matter further. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
You sold me a phone that does not work with your service. I STILL am not getting the service I pay for. Hours with support people that make up excuses as they go. Get some customer support people that know what they are doing and WANT to solve problems.
Greetings, L! We regret to hear that you are experiencing issues with service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
Your technical support tells me that phone reception in the house cannot be remedied because of the type of roof in the house. Calls coming in are dropped. Most of the time I cannot call out unless I am by an open window.
Greetings, Violet! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
Never been so disappointed, in phone service. Takes 10min to send a picture message. Can not even log into the internet. It’s like not having a smart phone. Been very patient but can no longer tolerate. Very disappointed that Sean Hannity is pushing this kind of horrible service on his show!
Greetings, Mario! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience. If you have any further questions or concerns, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I had to make some adjustments on the phone to get your service to work. It was extremely frustrating to communicate with a live person. When I finally was able to message via Facebook and threaten to return to my previous service, then I finally reached a live person. I was instructed via email what steps I needed to do on my phone to get it to work and when completed, it now works fine. I am happy with the service now, and I do appreciate the monthly savings. You do need to improve customer service options to be able to talk with a live person.
Greetings, Marie! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I have been doing some traveling around the nation lately and since I switched to Puretalk a lot of time I don't have service or very weak service. I thought Puretalk used other towers of different companies. I am thinking of going back to Verizon or ATT.
Greetings, Ronald! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I listen to podcasts on the road, no problem with service at all. I use quite a bit of data and ATT was killing me with overage charges. Unlimited data was too pricey with them. Happy I made the switch.
Hello, Judi! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 27, 2021
Unless I’m home on WiFi I can’t hardly get service on my phone when I’m out driving. When I’m on FaceTime it lags and I have trouble seeing the other person. I can’t get online when I’m out to google certain destinations. If I go shopping I usually like to get my sister's option on some I want to buy and can’t because I won’t have any signal to call her.
Greetings, Joy! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 27, 2021
New to Puretalk and got a new phone also. The only thing I do not, like is my phone goes to voice mail, never rings so I miss calls all the time. Very frustrating. I wish I could make the phone ring. It does work occasional. If my husband calls it always goes thru. My brother from Arizona, always goes to voice mail as does other friends. I also do not get notification when I get a text. This is frustrating also. Kind of makes me wonder why. Maybe I should not have changed carriers and also have trouble getting wifi anywhere but home. Never had that problem before.
Greetings, Georgianne! We regret to hear that you are experiencing issues with service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
Early April 2021 I began researching to change over to a new cell phone provider and also made the decision to toss my iPhone 7 and jump into a controversial android device. And until yesterday, when I finally gave in and called PureTalk and was connected to a very helpful and knowledgeable customer support rep, I was ready to admit that I had made a big mistake by going with the android, The reason for the "one star", dissatisfied rating in this memo, is until yesterday, when Sidney, your very informative rep, solved a MMS text and photo sending issue and also relieved my anxiety by convincing me that I had a perfectly compatible device in the Samsung Galaxy A52 that I had purchased in May 2021.
On May 5, 2021, I purchased the PureTalk Unlimited Talk & Text + 4GB + Sim Pack. Admittedly, I went thru quite a learning curve in the changeover from IOS to android. After about a month of doing my own troubleshooting, I had most problems solved with the exception of two. 1.) I wear bluetooth hearing devices that I had trouble pairing, 2.) My greatest disappointment was the inability to send and receive large SMS (MMS) texts and photos.
But the primary purpose of this "disappointing review" is the messages that I have been receiving from PureTalk that my brand new Samsung A52 phone was NOT COMPATIBLE with your network after February 2022. THAT IS A TOTALLY UNTRUE STATEMENT. I purchased the phone as a VoLTE 4G, 5G device and your rep confirmed that in our conversation. I would think that it is very dangerous territory when you are telling your customers to "upgrade" to another phone for maintaining compatibility when in fact it is not necessary. You could not only lose the confidence of your customers, but possibly be setting yourself up for a class action lawsuit. I was told by your rep that you sent the message out to ALL customers. NOT A VERY SMART IDEA,.
Greetings, Keith! We want to express our sincerest apologies for any recurrent automated text messages. This alert notifies customers of any upcoming changes. As of February 2022, we will no longer support 3G devices. At this time, customers with 3G devices will need to upgrade to a device that is 4G or higher, fully unlocked, and GSM compatible. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 26, 2021
A couple times in the beginning of my Pure Talk experience, I had 2 times when I could not get a text to go out no matter what I did. I was very concerned, but this hasn’t happened again. Since then, all has been smooth—no disruption of service, no negative notice of change from AT&T. I save $20/mo with PureTalk. Thanks!
Hello, Jennifer! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 26, 2021
I have been a customer of Puretalk for two months now and as of month one's finish, have been looking for another mobile company to do business with. We left AT&T due to bad customer service that I was tired of. Puretalk managed to be 100 times worse. In our short time with you I have experienced 20 to 30 minute holds every time I called for help with my service. I have had to call almost weekly to fix major issues with my service not working. Your customer service representatives are some of the rudest most unprofessional people I have ever dealt with.
Puretalk, honestly, as a professional business, ought to be ashamed and embarrassed by the blatant lack of professional conduct, or even educated appearance that you display. We are switching to Verizon this week. They warned us of the nightmare that it is to port from Puretalk. With that and everything else we are so looking forward to being done with Puretalk. Of course we have been vigilantly warning everyone we know what a terrible experience we have had and to stay far away from a company that I am sure must be run by individuals with less than a decent high school education.
Hi there, Tracy. We regret to hear about your experience with Pure Talk thus far. We want to express our sincerest apologies for any miscommunication made on our behalf. Please accept our apologies for the hold time as we are working diligently to rectify this issue and the lack of customer service you encountered. We want to ensure you that providing optimal service is a priority at Pure Talk. All calls are recorded for quality assurance for training and monitoring purposes and we will be looking further into this matter. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 26, 2021
I’ve had a lot of days when my service was out. I was not out of coverage area, but my service was not working. I travel a lot with my work and use my phone for GPS and I have been 3 hours from home several times and had to stop and buy a map because my phone wouldn’t work.
Greetings, Jason! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 26, 2021
We’re Saving hundreds of dollars per month on my joint Verizon account with my wife! I’ve not noticed any degradation in quality or reliability! Strongly recommend switching to Pure Talk! Easy to contact customer service and port Verizon telephone numbers from Verizon to Pure Talk!
Greetings, Rex! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 26, 2021
You guys were really great at first but your service has become really slow. I can't use my data hardly at all. I can't load Instagram or Snapchat or Facebook, it takes forever to do a Google search and it's really frustrating when I need to look up directions and they don't even load.
Hi there, Harmony! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 26, 2021
I have very poor reception. I could not use my map to find a building in the medical center on Main Street in Houston. I was in Corpus Christi and had no bars.…traveling to West Texas… if no coverage I’ll change.
Greetings, June! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 26, 2021
Overall, we are happy with Pure Talk. The service has been reliable, no dropped calls, strong signals where we need it. The biggest problem with Pure Talk was the transition from AT&T. Setup was unbelievably complex and confusing. For example, the instructions I received with the Pure Talk SIM cards didn't work and when I talked Tech Support I got very different instructions.
I had to make multiple calls to Tech Support to resolve various issues such as initial setup on both my wife's and my phones, inability to send SMS messages, and 1 or 2 other issues I can't remember now. Pure Talk needs to work on its transition procedures. Since you don't have your own towers, it seems establishing sound and consistent guidelines for helping customer move from all other carriers would be a high priority. From my experience, this is an area that requires significant improvement.
Greetings, Ron! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 25, 2021
Too many dropped calls in rural or city settings. Poor connections for calls often times. Reviews did relay these problems but thought I would have better service. Service representatives have been helpful but problems not resolved. Radio advertising is falsely presented.
Greetings, Elin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 25, 2021
Understandably nervous after 19 years of very satisfactory service with my current carrier, but consistently rising prices, I nevertheless decided that since my financial obligations to family members were also taking a larger bite every month out of my budget, I had to lower my monthly cellphone bills. I was hearing great things about Pure Talk USA and am I ever glad I made the move. Absolutely the best thing I could have done. Same excellent service regardless of where I am, without the high monthly cost, for identical voice, text, data. Awesome.
Hello, Lyn! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 24, 2021
I waited in the line for over an hour. Waiting for Tech Dept. to be told you no longer sell or support the SE phone. Since I just bought it from you I was not happy. Your agent tried to figure the problem out and then told me to take it to Best Buy.
Greetings, Jean! We regret to hear you are experiencing issues with your device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We do support and sell the iPhone SE. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 24, 2021
Cell **. Email **. Pure Talk suspended my paid service. I could not make calls or receive calls for weeks but did get text service. I was hospitalized with Covid during this catastrophic event. My wife send me a Walmart TracFone for communication. Calling customer service was useless. They do not answer or call back. Finally found a Pure Talk email address where I sent my woes. A couple days went by without a response but my phone became operational.
Greetings, Melvin! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 23, 2021
I'm not sure how much of my frustration is Pure Talk, ATT, or Apple. We bought 2 iPhone 12 pro max at the same time we moved service. The 2 iPhone 11 pro on the plan are now working without complaints. The 12's are better too. Perhaps part of it was ATT not doing their part in a timely manner. I can't imagine my experience is the norm.
Hi there, Stephen! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 23, 2021
We Love it! Our bill has been cut in half from our previous company (AT&T), the service has been great. I don’t like problems and we haven’t had any! Thank you Pure Talk for making cost, billing and quality service a breeze.
Greetings, Brenda! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 23, 2021
From the very beginning I have been very dissatisfied with this service. My last experience was that my son disconnected his phone and got another number without me knowing through his mother. He was on my plan for one day and I asked her if I could get a refund and I have heard absolutely nothing from anybody and have not received any kind of credit. It is extremely hard to get in contact with anybody. When I do call in I have a choice of them calling me back however this is hard due to my work and me not being able to pick up the phone all the time. I have literally sat on hold for hours during the evening hours trying to talk to anybody.
Greetings, Shawn! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 23, 2021
I would like voice mail like Verizon had on my iPhone. Dial up without messages on phone is not that good. Maybe I am missing something, but can’t figure out how to get customer support. If you can help, let me know.
Greetings, Terry! Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 23, 2021
Excellent coverage, internet and data. I see no change in service, but I feel that change in my bank account every month. I highly recommend this company. When I had issues with starting up the service, the reputable and excellent customer service was there to back up the promise. I only made 2 calls. The first was that I didn't know you could punch out the SIM card to make it smaller.... duh! The second was to fill out the data changes. Simple. Thank you Ben ** for recommending this to me. I save $600/year with Pure Talk.
Greetings, Melba! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 600 dollars a year by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 22, 2021
Having contacted your offices several times and promised return call(s) regarding my PAID Service I am thoroughly disgusted. No calls have been made nor other contact except this message of inquiry. Are you ready to honor your commitments? Answer you’re almost there etc.
Greetings, Frank! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 22, 2021
Needless to say, I close my account this morning I went back to T-Mobile!
Greetings, Ash! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we are only able to guarantee that the Wi-Fi calling and visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee these features will function for all Android devices. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 22, 2021
Bought PureTalk phone with new account. Phone doesn't work all the time, otherwise it's ok. Tech service is a bit difficult and slow to reach. Had to make several calls to tech re: phone. No success - I currently remove sim card & battery and then put back in the phone to get it to reboot. Then it works. I wanted a flip phone however the ZTE Cynbal is a piece of crap and I paid for it.
Greetings, Lynda! We regret to hear you are experiencing issues with your device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 22, 2021
The Pure Talk service has been good. There have been a couple of differences but it’s worked out pretty well. I am very thankful that I have Pure Talk and that Pure Talk is available in this area. I have recommended Pure Talk to others.
Greetings, Kay! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 22, 2021
The service is ok. The price is excellent, but I have had issues with the voicemail not working like it used to with Verizon. I like being with a separate company, not being held to Woke ideology, but I have lost Some coverage by switching from Verizon to Pure talk. My text messages also go very slow. It sometimes takes several minutes to go through. If I have unlimited talk and text, it shouldn’t matter whether my data is used up or not for the text to go through. Again I really appreciate being part of a good company, but it would be fantastic to get these issues fixed. Thanks.
Greetings, Luis! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 22, 2021
I had been seeing ads for Pure Talk for a pretty long time. However, I had been with AT&T since I got my first cell phone in the 90s!! I have stayed because it just seems easier than changing sometimes. But, I had a friend switch to Pure Talk and he was really pleased so, he convinced me to make the switch. I was paying about $124 a month for 2 phones and now I'm paying about $55! Same service with a much lower bill. I can't say enough good things about Pure Talk. The whole process has been so easy and now I wish I would have switched sooner!
Greetings, Kimberley! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 22, 2021
I signed up for Pure Talk earlier in the summer, but immediately canceled my order after my husband read several negative reviews from other sources. My cancellation process was very smooth at that point. I then read reviews from this source which encouraged me to try again. My experience with Pure Talk's customer service has been excellent. The wait time is not unusual compared to any other customer service department I have dealt with. The customer service members have been friendly and knowledgeable.
As for the service itself, we have had no issues there. I did have a brief moment when I checked my data usage and thought it was saying I had used 3 gigabytes when I had only used 3 megabytes. When I talked to customer service, the representative explained that I was misreading the pie chart at the top, and that it was showing the proper data usage. He was very gracious with my confusion. We have 6 lines each on the 4 GB per month plan. Our former plan with AT&T cost over $250 per month, and we went over our plan data every month. We are saving over $100 per month with Pure Talk and no longer going over on our data usage. I definitely recommend this company!
Greetings, Leila! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 100 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 21, 2021
Your advertisement mentions six gig for $30 and that is not what was offered to us. My son with his first phone has two gigs and I only have four. Not quite sure why the discrepancy. Other than that we are happy.
Hi, Julie! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 21, 2021
My son's phone: ** was not able to call out or get reception. I called customer service to find out if it was your service and if there was anything I could do to improve for him. Customer service took over 30 minutes to answer my call and then could not even tell me if his location was in your coverage area. They transferred me to the technical help department. After more than 30 minutes on hold for them, I gave up. I don't have time to spend over an hour on hold. Do you think this is acceptable? What is wrong with your company? My daughter is also having problems with reception - and she is in a different city. My husband and I were also going to switch to Pure Talk, so we would all be on the same plan, but now with all of the problems and no one to help, it seems stupid for us to switch to a company who refuses to speak to their customers.
Greetings, Kim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 21, 2021
I chose Pure Talk because I wanted to lower my mobile phone bill. I was not happy to find that I would now be using AT&T towers. In the six weeks since I started service, I have had mostly good service. But I do find that I get more echoes on phone calls and I lose service in certain areas more quickly than I did with Verizon service. The only real advantage for me has been much lower phone bills.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Overall, we are happy that you are saving money by making the switch. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 21, 2021
Person was very helpful. Directed me to technical support and they gave me the right number and guidance to setup my voice-mail on my phone. Technical support gave me the direct number to them if I had any problems with the setup and would give more help if needed.
Greetings, Remo! We are delighted to hear about your experience with Pure Talk thus far. We are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 21, 2021
Our iPad used to work with or without wifi. Since switching to your service that is no longer true. Yes we have talked with techs twice and it has actually gotten worse. I believe we will be dropping this portion of our service with you and moving it elsewhere. This is very disappointing.
Greetings, Wayne! We regret to hear about the experience you have had with Pure Talk thus far. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings.
Reviewed Sept. 20, 2021
I would not recommend this service. My expectations when reviewing the service coverage was that I’d have sufficient service in the critical areas I travel through on a monthly basis. I do not. Additionally, caller ID of those leaving voicemail does not display on the phone. You have to call in to voicemail and enter a password to find out who left you a message.
Plus, when ordering my phone, nowhere was it indicated that I would have to be home to sign for the phone. PureTalk does not allow FedEx to hold the package at a shipping center for pickup. This was incredibly frustrating to learn after my order was placed and the phone was not delivered because I work outside the home during the day. I have had this service for 2 months and I plan to cancel as soon as possible. It’s not anything like what I expected it would be.
Greetings, Julianne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
I do not receive any group text messages that I need from my boss and other managers, I do not receive picture texts and I cannot send a group text to my employees or send a picture text. I am very seriously thinking about going back to AT&T.
Greetings, Gina! We regret to hear that you are experiencing issues with accessing your text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 20, 2021
Data sucks, as in barely works in my living room and I live just outside of town. Issues with their service and they can't or won't do a damn thing about it. When I call, I can sit on hold forever or have them call me back. Having them call me back takes four hours or more, since I only have access to my phone most of the time, you are 100% useless. When trying to fix it online, I get the same worthless reply every single time, even when I state in my original comments that I've already tried 'this' fix. I have simple needs, little call or text time, ability to send pictures, data that works where I am. I am in the process of finding a new carrier but being careful so I don't get screwed again.
Hi there, Kyra! We regret to hear that you are experiencing issues with sending MMS messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Sept. 20, 2021
Every time I’ve had a question, they answered it and if I had a problem, they were able to fix it on their end. I love Puretalk!!! I would recommend Puretalk. I watch the bars signal and I’m able to stay connected where before I wasn’t.
Greetings, Marvin! We are pleased to hear that you are enjoying your Pure Talk service thus far. Our Technical Support department is always eager to assist with any questions or concerns you may have as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 20, 2021
My phone constantly disconnects from calls, three and four per card just connections. I have trouble calling out of the country with my country card that I purchased from you. My phone that I purchased from you does not work hardly at all. It works terribly so worst phone I ever had. And then when I try to call I have to stay on hold for an over an hour it’s ridiculous. I’ve never seen anything like it. Worst customer service ever.
Hi, Laura! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
Can’t see who leaves VM. Must listen to VMs sequentially is not business friendly. No way to return call from VM. Limited time throughout the day to listen to all voicemails each time checking voicemail, especially when looking for a specific VM.
Hi there, Scott! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
I love the savings. Transition was difficult because of phone supported and sold @ AT&T: Sonim xp8. Several calls to tech support, Always with recording of "high volume"... Maybe could have expected 'high volume' after advertising on so many stations and hired a few more techs. HOWEVER... Your tech people are great.
Greetings, Stephen! We regret to hear about the experience you have had with Pure Talk thus far. Overall, we are happy that you are saving money by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 20, 2021
The carrier you use is unreliable and very spotty. Also the Nokia phone purchased, through you, is very hard to get help with. When traveling on interstate highways to many drop calls or no reception. This doesn't happen with my wife's US Cellular plan. Will be happy when my plan time expire.
Greetings, Marshall! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
I have problems with the connection. When I am talking with somebody, communication cuts out, and it happens every day, especially if I am talking upstairs. Also, it would be helpful that the company offers international calls. To call South America, I need to buy a card.
Hi, Elena! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
I called about my husband getting bumped off of an important call. His best friend's youngest brother had just passed away. The lady I talked to, Gardenia, suggested my husband had accidentally disconnected the call which was not possible due to him having the call on speaker. I tried to tell her that his call was actually replaced with a telemarketing call. She said that that wasn't a Puretalk problem but a problem with my husband's handling of his phone. We are not stupid people and I don't appreciate being treated as such.
Hi there, Rebecca! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 19, 2021
Can't reach you by phone. Been trying for the last week!!! I'm about to shop for another carrier. I've been calling days and evenings since I signed up with Pure Talk nearly two months ago. Please call me day or night as I am having trouble setting up VM, etc.
Greetings, Dennis! We regret to hear that you are experiencing issues with the service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 19, 2021
Not receiving text messages from some people. My son being one that doesn't come thru and others as well because of the number coming from Straight Talk. Wish I never would have became a Pure Talk customer. They have no idea what the problem is.
Greetings, Tracey! We regret to hear that you are experiencing issues receiving text messages. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
I’m neutral on my decision because I don’t seem to have good service everywhere. Always having to turn on airplane mode for 15 seconds to get internet to work or get text to go through. It happens when just going a few miles down the road. And sometimes it just goes to no service for any reason at all.
Greetings, Brad! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
I have spoken to PureTalkUSA several times. The people are pleasant and helpful. I was dumbfounded, however, when filling in the blanks, you had my phone and address incorrect?? Today I dialed technical support and was told that the changes made to my phone were made by the manufacturer, not PureTalkUSA and suggested that I take my device to Best Buy and have their Geek Squad check my phone.
Greetings, Montie! When switching to a new provider, some settings on your device may be altered. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
Pure Talk's customer service has been top notch and I couldn’t be happier. But for most of my day I have little to no cell service. I constantly have to check my phone and make sure it has reception so I’m not missing calls. Also with the one to two bars I usually have I can’t send text message and when I’m on a call with somebody it usually cuts out no fewer than 5 times or drops completely. I really do like having Pure Talk as my phone provider but the constant no service is becoming an issue. Thank you for your time and all that you do. Sincerely Caleb.
Greetings, Caleb! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
I have so far have had no problem with using my phone. I'm still trying to figure out how things work. There is things on here that I will probably take forever for me to understand it. I'm really glad to be a customer.
Hello, Linda! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 18, 2021
Very difficult to get started: we had to do special steps in the process to come over from Verizon. We told you we were coming from Verizon but you waited until we called with problems before you told us about the special steps. No compensation for the first two weeks of headaches. The pricing is total bait and switch. The ads said ‘You don’t need unlimited data. What you need is 2Gig of data and if you go over we won’t charge you”. Of course we went over because everyone uses more than 2 Gb. What you didn’t say is that the speed drops to the equivalent of dial-up after you go over on your plan. No, you don’t charge us if we go over but the throttled service is completely unusable. Our mobile data connection stops working at random. We have to restart our iPhone 11s a couple times a week.
Our messages don’t go through periodically. I have had texts to customer fail to send. This is a major problem because I think I have responded to an urgent customer request or inquiry only to learn later that they never got it. The same thing happens randomly between our family phones. I called support so many times for all these issues with no help or relief. They say they will fix something or reboot something but we still have these random problems. We will have to switch to another carrier if we can’t get these problems fixed and get some compensation for the first two months of problems.
Greetings, Brandon! We regret to hear about your experience with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Regarding your text messages, it seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 18, 2021
My friends say there is a lot of static and reverb when I call. Almost 90% of the calls to my wife's phone has reverb and static. I'm thinking about going elsewhere for my cell service. Though, I like the price, the quality leaves a lot to be desired.
Greetings, Stephen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
The first 3 weeks of my service I spent 23 hours on the phone with your service team (loosely stated). The voicemail is the worst experience since the late 90s. The internet is very slow!. The reception is terrible! Rarely do I get 3 bars in my home. PT should have my complaints in my account memo. On 8/27/21 I responded to Adriene B. (she messaged me on FB) as she stated she wanted to assist me. I gave her my phone number. Since then NOTHING has happened. At this point, I am strongly considering changing my service back to Verizon of which I despise, but, at least their service was superior to PT's!
Greetings, Bob! We regret to hear you are experiencing issues with the service. Please accept our apologies for any inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
I called in to make a payment and there was no way unless I spoke with a representative. Waited 20 minutes before I just used the web site only to be charged a $5 "convenience" fee. Customer service area is impossible to reach. I’ve had to call for other issues and hopefully you have a minimum 45 minutes in your day to be on hold because that’s what you can expect!
Greetings, Colin! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
Hey gang, I switched to Puretalk and love the pricing. This is an optional phone for me (a distant secondary phone) because I can use my work phone for anything. Except naughty things like **. The only small gripe I have that in some areas I go, the reception fades out to 1 or 0 bars. I travel much with my job, and for the most part, works pretty good until I get further north like Stuart or Indiantown as examples. Other than that, I recommend Puretalk and have told others. I give you all a 4/5 stars. Had it not been for some reception problems every now and then with towers, 5/5 stars!
Greetings, Shane! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
Very happy, we do want the texting turned off! I will set it up not to receive incoming texts! Work drives us crazy with texts! I had it turned off to one line, but still receive them. I will be contacting you to get it done. I love Pure Talk.
Hi, Rita! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
I've had some significant issues with 5G connectivity dropping at critical times. It seems to have gotten better in recent weeks, but when I first moved to Puretalk my data connection was highly intermittent, dropping at the worst times (like when I needed to access my phone-based ticket while walking into a sporting event.)
Hi there, Timothy! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
Three reasons. 1st I told you I did NOT want you to bill automatically and you did. 2nd my husband finds it is too complexed for him to use. 3rd When I tried to get into my account to see if I could change the billing method, the system would not recognize me nor did it give me a way to reset a forgotten password. I will be canceling the service.
Hi, Marilyn! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
Great service and value, but a cell service provider with no Android App? That's crazy! Otherwise, service is excellent, value is best in class, and service quality great. I switched from Republic. I won't switch back, but their Android app made it easy to see my account and data usage statistics.
Greetings, Phillip! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 17, 2021
I love Puretalk. The service is great. It works well at my house and the customer service is very good. They respond to you quickly and are very helpful. Thank you Puretalk!!! I have had trouble with other carriers but Puretalk works great no matter where I am. Value for money is really good also.
Greetings, Donna! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the service we provide. Thank you for your feedback. Happy Savings!
Reviewed Sept. 17, 2021
When I first put in my PureTalk SIM card, my voicemail page was not showing the list of my vms. I called customer service and the tech was able to turn it on. She said occasionally it will not happen automatically when ported. Customer Service handled my call efficiently. I actively promote PureTalk.
Greetings, Pamela! We are delighted to hear about your experience with Pure Talk thus far. We are happy our Customer Service department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
My initial reason for switching to PureTalk was the unbeatable price. Technology is expensive and rather than rewarding faithful customers with better prices, most companies raise prices over and over and over again. Pure Talk is a breath of fresh air. The level of service I am receiving is every bit as good as I was getting with TMobile. And as far as I am concerned, your customer is second to none. I had some initial difficulty getting my phone set up, During this process the representatives worked tirelessly and patiently to solve every problem. Thank you to all who worked with me. And thank you to PureTalk for excellent quality, excellent service, and excellent value. I am proud to be a customer.
Greetings, David! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 17, 2021
I frequently experience dropped calls and would estimate the frequency as 2 to 3 times a week and notice on a daily basis that some callers complain that my words cut off during conversation. The dropped calls happen when I’m out and about as does the complaint with the cut off conversations.
Greetings, Christine! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
My unlimited data runs out halfway through the month. I’ve had 3 other services and this has never been an issue. Going to switch back ASAP! Once the high speed stops it’s too slow to to run the GPS app.
Hi there, Donnie! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
I did not get the 1/2 off first month pricing. Coverage is iffy in places more so than I imagined. Also the customer service people basically had no clue how to get my email working with a new phone purchase. And there is a contractual period if buying a phone.
Hi there, Paul! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
Native English speaking representatives are a must for me. I am hard of hearing and have difficulty speaking with people with foreign accents. Fair signal strength almost everywhere and good coverage. It's pretty good value for the money in my opinion. Not much 5G coverage if any.
Greetings, Ronald! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the service we offer. Your feedback is greatly appreciated!
Reviewed Sept. 16, 2021
Had problems understand people on a call, after 2 months with other problems, I waited a very long time for tech support. The person walked me thru setting which seems to help the following: texts could not support pictures, missing calls due to phone not ringing. I asked why the setting weren't changed when I switched to Pure Talk instead of me having all these problems for 2 months. Poor excuse from tech person. Other than the price, which is the only advantage, I will probably change to another service.
Hi there, Nancy! We regret to hear that you are experiencing issues with sending and receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 16, 2021
I very much appreciate having American customer service agents that I can easily understand and who can understand me and are patient. It's a good value for what I need it for. I'm working on having other family members switch over as well.
Greetings, Patrice! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 16, 2021
I have had several issues with the service dropping out or not coming on line. When trying to reach technical service, thru the regular number, I have not been able to so so...twice. The first time I held for 41 minutes and the gave up and hung up. The second time, while on hold the line went dead after 22 minutes. I'll be switching services soon.
Hi there, Zane! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 16, 2021
I was 100% satisfied and happy with the service I received from your employees and the start up. Unfortunately my cell phone service it’s not as good. I have to constantly reset the phone because I can’t get network settings. LTE is not working anywhere. I spent the weekend Working in Pensacola and could not get online once. Not even while I was on the highway on the way back here the only place I get services and when I’m at home with my own Wi-Fi.
Hi there, Victor! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 15, 2021
It takes a half minute after I dial a number for the other phone to start ringing. Half of my calls go to voice mail 1st without my phone ringing. The only way I know that someone has called is that the voice mail chime goes off on my phone. I expected better service than this.
Hi, Susan! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 15, 2021
The thing I love is you are so easy to contact and talk to a human being. Your staff is super helpful. My sad note is that when my data slowed down it made the internet almost impossible to use. I was unable to watch my favorite podcast because the video wouldn’t load. I didn’t experience such a drastically noticeable slowdown with our previous carrier. Overall, glad we made the switch because we’re saving money.
Greetings, Sally! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 15, 2021
I subscribed to unlimited data. Loss is for the entire month of August. Customer service and technology were never able to restore my data. I wrote a negative review and suddenly I have data. Still waiting for a response as to what happened!
Hi, Barbara! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 15, 2021
My husband and I are have only been with Pure Talk for a short period but are very satisfied with both the reception and services. We travel around the country camping and have service where we did not with other service carrier. We both highly recommend switching to Pure Talk.
Greetings, Maria! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 15, 2021
I am disappointed because all the ads that I have seen and heard promoted that I would have the same number of bars as my previous company. I have had Pure Talk for 3 months now and very rarely have I had the same amount of bars as my previous company. I have gone into buildings that with my previous company have gotten 3 bars minimum and now have had my phone say no service. Outside of my issues with signal when I do have good signal strength the service and call quality is similar to my old company.
Greetings, Mike! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I had your service for exactly 45 minutes and then nothing. My account was cancelled months ago and you're still charging me. I'm going to have to bring my attorney into this just to get money back. I hate your company and I'm telling everyone I know how you truly work!!!
Hi, Linda! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I was on the fence about switching because I didn’t know what coverage would look like but I am really glad I did! The same coverage I had with Verizon without all the **! Voting with your wallet is one of the most important things we do can do. I’m saving $56 a month!
Greetings, Julissa! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 56 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
Overall Pure Talk is great, unless you need customer service and then you will be on hold for hours. On two occasions I opted to be called back, and no one ever called back. This is only my second month so I am not sure how much of a overall reference this really is.
Greetings, Tim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
Have had great experience since going to you. All the other providers wanted to charge way too much for the same service that we have with you. The site is also very easy to use. When I would try getting someone with the other providers it took forever and they would not be very helpful.
Greetings, Daniel! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
It is a pleasure to call your company everyone is so pleasant and helpful. They create an atmosphere where one feels like his questions are legitimate and important, how relaxing. Everyone is so helpful and understanding. My questions have always been answered and problems solved. I have and will continue to recommend Pure Talk.
Greetings, Tom! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
Voice Mail often says wrong password entered. After several attempts and hours lets me retrieve message. The correct password Was entered when access was denied several times and different days. Has there been a Problem with your System? How do you correct situation.
Hi there, Jerry! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has reset your voicemail password You may restart your device and test to see if this is now working. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I'm satisfied with my service. It's working great here. I have a friend who tried Pure Talk and it didn't work out for her or her husband because they can't get ATT, but as for me and my husband, it's great.
Greetings, Diana! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 14, 2021
Very very frustrating at first! Would get strange messages not letting me use it. My texts take about a minute before I can send them. I had several questions but each time I called the wait was too long. Transferring contacts took forever and I still don’t have everything. I really want to enjoy it! Getting little bit better.
Greetings, Nancy! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I am highly disappointed in the way the text messaging service is ran. I cannot receive picture or group text unless I'm on wifi. When I do receive them they are not in order. Can this be resolved? It's imperative that I receive the texts for business.
Hi there, Marcus! We regret to hear that you are experiencing issues with sending or receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 14, 2021
Since switching from AT&T, I have noticed absolutely NO CHANGE in my coverage. In fact, the coverage may actually be better! I live in a rural area of Mississippi and often had a few "dead" zones where calls would drop and that is less frequent now. Overall, I'm very pleased with the service!
Greetings, Tracy! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 13, 2021
I am new cell phone user, had Pure Talk for almost a year since I had cell phone, since then 3 times I get MMS problems. They change access codes and does not last long.. Now here I am again 7 hours waiting on them to no avail. I am going to look at another provider or get a landline. Thought I needed to be in 21st century but now not so sure hitting 7-1/2 hours..NUTS!!! Need another provider or landline.
Hi there, Judi! We regret to hear that you are experiencing issues with sending or receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 13, 2021
Have had really bad, or unknowledgeable customer service. But it's the reception and coverage. It is bad, plain and simple. In the middle of Toledo, driving to Detroit losing reception on 75, connecting in my home or worse as a teacher, poor connection in my school.. I am not allowed to use their wifi so depend on my phone... very poor and unreliable.
Greetings, Barbara! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
I have gotten good service using my Pure Talk service. Customer service is helpful & friendly. The process of changing services wasn’t difficult to do. Every time I have called customer service I have gotten to talk to a person. Didn’t take long.
Hi, Mary! We are pleased to hear about your experience with Pure Talk thus far and that switching was an easy process. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed Sept. 13, 2021
Not very good coverage at my house. Usually only 1 bar. Once in a while 2. Have to stay in one place while on phone. If I move around my call drops. I was hoping to get rid of my landline but until I get better signal strength I guess I'll have to keep it. Verizon was bad here also.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
After I got Pure Talk service I was not able to access my voicemail transcription and had to reset my voicemail account. It also doesn’t tell me if I have voicemails or how many. I am very satisfied with the service and love the price.
Hi there, William! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
Great service at an incredibly low price. I would highly recommend Pure Talk to anyone looking to save on their monthly phone bill. They truly offer a comparable service at a far cheaper price than any other cell service that I have found.
Greetings, Ezekiel! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 13, 2021
Updated on 11/29/2023: Seems like I always only have two bars! I’ve called and asked about it but never got a good answer and nothing has changed. The price is good. Will keep our plan. Have recommended it to other friends and family. Hopefully something can be done about the two bar problem.
Original review: It seems like I only get two bars most of the time. Sometimes have trouble with text sending or receiving text messages. I called a while back, left my number to keep my place in line. No one ever called me back.
Greetings, Helen! We regret to hear that you are experiencing issues with accessing your text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 13, 2021
PureTalk USA is hands down the best wireless service in the good ol' USA! They combine the best service, plans, prices AND customer service of ANY carrier! They're powered by a nationwide premium network in which they charge a fraction of the cost of that carrier. They have a Price Plan to fit anybody either single line or multi lines at the best prices possible. Their customer service is USA based second to none with good knowledgeable representatives that are always willing to help and ones that you can always count on to help. Super easy and quick sign up makes it a snap to get this awesome service going painlessly. Give them a try and experience the difference - I know you will be pleasantly surprised!!
Greetings, Jamie! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 13, 2021
Connection in receiving calls and texts is not superb. It took a month between Verizon and Pure talk to finally get the transfer. I am very happy with the cost of Pure Talk, and hope the connection problem will be resolved.
Greetings, David! We are regret to hear about the experience you have had with Pure Talk thus far. Overall, we are happy you saving by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 13, 2021
I was told I would have the same amount of data, text, and talk as I had with AT&T. This turned out to be untrue. Then, when I tried to go back to AT&T, I was told I wouldn't be allowed to port my phone number back over because Pure Talk is in the same system as AT&T. After many days of hassling, I finally did get it accomplished. I am VERY disappointed.
Greetings, Judy! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
Your service is horrible. I spend approximately 50% of the time with no service. Your promise of the same great service as the major carriers is just a LIE. I will be pursuing a new provider as this problem has only continued to get worse.
Greetings, Lowell! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
I was a 20 yr customer of Verizon that needed to upgrade my iPhone 7. I had decided on the iPhone 11 instead of the 12 series to just save some money. I checked my Verizon deals and even spoke with a rep but wasn’t impressed with the offers they were giving, especially being a 20 yr customer. I heard about PureTalk on the Mark Levin podcast and checked it out. I was really happy with the deal I found but still nervous about going to a new carrier. Ultimately I kicked Verizon to the curb and couldn’t be any happier with my service. I saved $300 on my new phone, got 15gb more a month on my plan that costs less. Read that again, I’m paying less a month for more gb and have just as good wireless service. If you're on the fence don’t be scared! I personally couldn’t be happier since switching to PureTalk.
Greetings, Robert! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 300 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 13, 2021
I was given the formula for doing that but I couldn't figure out how to download it. I still have the problem of the rings ending and going to a message before I can get the phone out of my pocket. OK.
Hi, Larry! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
Waited on hold for 30 minutes, then transferred to tech. support and waited another 30 minutes. After explaining problem I was disconnected. Support person had the call back number but did not call. I have had this service for 2 months and ready to try another company.
Hi, Jerry! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
My wife informed me she could no longer send images to me on SMS, and I discovered I could not send them out. Called support, and after waiting 30 minutes to get to a human, the guy said he needed to update my phone. Funny, because I didn't have any trouble with images for the last year. He updates it, they work... for a week. I call back, get a girl, and she says she sees an issue in my account, and promises I won't experience this again. I restart, images work... for a week. I call back, again waiting about 25 minutes for a human to pickup. He assured me the others didn't do their job and didn't fix it the right way, that he will fix it permanently. He says I need to restart, so we hang up, I restart, and now no images and no internet on my data plan. Yeah he fixed it up real nice. I called back and sat with the repetitive annoying hold song for 1 hour 4 minutes, and I'm out. Peace out Pure Talk, this is not worth the savings.
Hi, Chris! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
Very happy with the service—same great service as with ATT but cheaper—does auto software updates and backups which Xfinity Mobile never did—service is spotty in the North Country of NH but this service does just fine up there w/ no going over data quantity - highly recommend the service!
Hello, Joan! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 12, 2021
I used to be able to easily call into Canada and Mx. I lost that when I switched to Puretalk. I know there is options but it will add another $10 per month to my bill. Would love to see more international calling options.
Greetings, Barb! At this time, you must purchase an international PIN for the amount of 10 dollars in order to make an international call. This PIN is good for 30 days or until it has been utilized. For more information, please contact our Customer Service department. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
Switching to Pure Talk has had its ups and downs. The customer service has overall been really good, everyone is very nice and helpful. The major downside is that the cell service in my area is a bit of a downgrade from the last provider I was with. A bit of a disappointment, though through no real fault of the company, Verizon towers are better than AT&T in the area in which I live.
Greetings, Beorn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
Cannot figure out how to get pictures off my phone onto my computer. Called Pure Talk and was told to go to Walmart or CVS to do it. Went to CVS but their plug doesn't fit my 5G phone. There has to be a way but I can't figure it out and Pure Talk doesn't know either!!
Greetings, Kathleen! We have provided a helpful link below with instructions for transferring pictures from your Samsung device to your PC. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-transfer-photos-from-my-smartphone-to-my-pc
Reviewed Sept. 12, 2021
Reception is much worse now than with my old carrier Sprint/TMobile. Online with my internet is fine but out in public, not good at all. It has gotten worse since switching to PureTalk USA. Podcasts are difficult to get when I’m not online at home. Dry frustrating. Do I need to upgrade. I joined wanting less expensive service and wanting same reception but it has been anything but that.
Greetings, Anthony! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
First I ordered a new phone and unlimited plan paying upfront. The website would not accept all of my address and after several days they informed me they would not send the phone because they wanted to verify my address. I know my address, but had no ID to verify that. I canceled the order and purchased a phone from another, then purchased a sim card from PT over the phone which was sent with no address verification. Used the service just over a month when they texted I had to upgrade my phone because it would not meet FCC new ruling when 3g would be taken down. My phone is a LTE*4g with Volte and according to other carriers there is no problem, so I went with another carrier! Pure Talk has caused me more problems, grief and money than I need!!
Greetings, Chet! We regret to hear about your experience with Pure Talk thus far. We will be shutting down our 3G network in February 2022. Your device must be 4G and VoLTE capable to be compatible with our service. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
There is no (visual?) voicemail phone app that will work with my Android LG phone. I called Tech; got the YouMail app but, I still have to call ATT or YouMail to get it to work. Too much potchkying around...
Hi there, George! We are pleased to hear that you are enjoying your Pure Talk service!Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Regarding the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 12, 2021
Every time I call customer service I am holding on the phone for a very lengthy time. This last time I was on a call for 1 3/4 hours with three representatives. Way too long to be on hold. Your representative told me it was because of outages but this has happened every time, not just after the storms. Thank you!
Greetings, Kathleen! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 12, 2021
The reason I switched to Pure Talk is that Verizon raised their rates and would not honor their commitment as promised. I'm on a fixed income and your rates are affordable. It was a smooth transition moving to your company. Need your help in deciphering a text I received from you regarding a FCC Mandate shutting down their 3G network. I'm definitely challenged when it comes sort of thing. I'm a flip phone guy.
Hi, Harry! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
Was looking forward to leaving Verizon when our contract was up. But the switch was a complete train wreck. First phone order got lost. Tried swapping an existing second phone over and had problems. Called multiple times, waiting long periods of time to talk to someone and still issue wasn’t resolved. Call dropped a couple times and nobody from Pure Talk ever called back. As of right now I can’t recommend any of my friends switch. Customer service is extremely lacking. As for network coverage, it seems to be sufficient and on par with ATT and Verizon.
Greetings, Michael! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
I have had your service for 2 months now. Each month I have had to call and stay on the line on hold for over 2 hours the first month and over a hour the second month because it says my service is low and I need to make a payment which I didn't owe anything and now I can't send out text. You have really been poor since I have had this service. I depend on my phone for business and it has let me down for 2 months straight. Please get my phone service fixed and get my message fixed. And PLEASE GET YOUR CUSTOMER SERVICE LINE FIXED. WAITING FOR OVER 2 HOURS IS CRAZY.
Greetings, Carl! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
I spoke with a rep several weeks ago and he told me how to reset my phone. He was very knowledgeable but it really didn’t resolve the issue. Text fail to send way too often and it’s quite frustrating. I never had this issue with the other carrier.
Greetings, Joan! We regret to hear that you are experiencing issues with accessing your text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 11, 2021
I understand it is not Pure Talk's fault about what is happening in February, but we will need new phones, but the phones you offer are too expensive. I know you have a special on phones for those not part of Pure Talk, but you should really have specials for those who are already customers, who cannot afford a decent phone.
Hi, Karen! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
Live in the country and refuse to hook up to the primitive cable system out here. Switch from AT&T to Pure Talk thinking that I was going to get a better deal and wound up having to buy a hotspot from T-Mobile because you guys don't offer it in your unlimited package.
Hi there, Robert! We regret to hear about the experience you have had with Pure Talk thus far. Regarding your hotspot issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Please note, we offer Hotspot for iPhone 6s and above but it is not guaranteed to work on all androids. As some software versions are not supported on our network. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
One problem I have noticed with your service is the connection with Bluetooth in vehicle is not very good. Sometimes where you are located in the home the connection is not well. It sounds garbled. Thanks for your understanding.
Greetings, Dita! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 11, 2021
Switching to Pure Talk was very easy. The customer service rep that I talked to made it an easy process. I'm saving money while simultaneously getting a new phone that is compatible with the 5G network. Pleasant experience and I would recommend Pure Talk to anyone considering it!
Reviewed Sept. 10, 2021
Everytime I call, I'm put on hold for at least 30 min. The music was so horrible. You could have someone call back. I called tech. dept. He was awful. I got a form email when I had no service for 4 day.
Greetings, Lura! We regret to hear that you are experiencing service issues. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
AT&T just kept hiking my bill and was promising things they never followed through with. I was with them 43 years and the customer service has degenerated lately into a void. I've had to do without my Hotspot capabilities on my android phone, but it's worth it in savings. My service with PureTalk is great.
Hello, Cindi! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
Switched from Verizon. Lots of money to be saved! Customer service top notch. Website easy to use. It’s a no brainer! I live in a rural area and I have not sacrificed any service. You can easily adjust your data for your needs on the website. Running three lines for $60. Life is good!
Hello, Frederick! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
I’m most pleased with the service, the ease of transition to a new provider, and the cost! We’re saving money and getting better service. After being with Verizon for decades, we’re happy we made the switch to a company that doesn’t need to (so far) be involved with the political world!
Hello, Jennie! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
My two sons have had Pure Talk USA for a couple months and say that the service is very poor. Dropped calls and data service doesn't work most of the time. They have tried resetting their phones and it still doesn't help with service. They also say when they are in rural areas it doesn't work at all. We use to have Verizon and never had any problems like these.
Greetings, Scott! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
We live on a high hill; with Verizon, we received full bars for service and didn't look connectivity with our Wi-Fi, like we do with Pure Talk. When out in the community, some areas there is no service; while being in a building! Does metal stop service? Thanks
Greetings, Nanette! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
I Was told both of my phones would work with Pure Talk but none of them work correctly. Messaging doesn't work correctly. Wifi calling doesn't work. Customer service is very unhelpful. Called in numerous times, long wait times with nothing getting resolved
Greetings, Nelson! We regret to hear that you are experiencing service issues. At this time, we are only able to guarantee that the Wi-Fi calling feature will work with iPhone models 6S and above. We cannot guarantee Wi-Fi calling will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
Switching to PureTalk has been an overall good experience. The savings has been insane!! While I ran into a few glitches at the beginning (like figuring out how to finally set up my visual voicemail), the service has been good. I still deal with some glitches in my service in regards to my iMessages (iPhone), but I've found a workaround that helps temporarily fix the problem when it crops up. I hope to eventually find a permanent solution, but for now I'm satisfied.
Hello, Jennifer! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. If you have any further questions or concerns, our Technical Support department is always eager to assist you. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
I keep receiving text alerts that I need to get a new phone if I want to continue with Pure Talk, as per FCC mandate. My phone is a 4G phone. I do not want 5G until it is proven less harmful to the environment, and the people in the environment. Please advise...I have loved switching to Pure Talk from Verizon, and need my phone for work & projects, but would prefer to keep my present phone.
Greetings, Russ! We will be shutting down our 3G network in February 2022. Your device must be 4G and VoLTE capable to be compatible with our service. If you have any further questions or concerns regarding this matter, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 10, 2021
Am a recent subscriber. So far so good. I was a Verizon subscriber for many years. Being an ardant fan of Mark Levin of radio and TV, and hearing his praises of PureTalk, I was convicted to give it a try, and so here I am. This service costs me less each month and gives me more, and at my age (80+) that means a lot.
Hello, Mary! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 10, 2021
I first heard of Pure Talk through Fox News. Very unsatisfied with our previous carrier's rates and plans, I researched and was pleasantly surprised at Pure Talk's monthly rate along with more than adequate GB's for each of our phones. It did not take long to switch. After a frustrating first few days of making multiple phone calls to our previous carrier awaiting our "switchover" (not caused by Pure Talk), Pure Talk so far has proven all it has claimed to be.
Hello, Steve! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 9, 2021
I can’t download anything on my YouTube or my website. It's slow. Upgraded to 10 MB. It's still not working right. Not very please. Your data is very slow. I can’t get no picture image can I get on my website that I have to wait five minutes before you download something. I am not very happy with your product. You brag about it on the radio how wonderful it is. You have not convince me it.
Hi there, Jose! We regret to hear that you are experiencing issues with accessing data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Sept. 9, 2021
Received the new SIM cards quickly. The changeover process was very easy to handle for both of our phones (iPhone and flip-phone). The monthly service cost for two phones is quite reasonable (less than I was paying before). The only problem that I have (with the iPhone) is that I lost the 5G capability that I had with the previous big-name carrier. After several attempts (following Customer Service directions) I still do not have access. I was then told that it was likely my phone (iPhone XR) that was the problem! Not sure that’s the case since I had access to 5G previously.
Your feedback is greatly appreciated.
Reviewed Sept. 9, 2021
Honestly, I thought that the phone service might be subpar because I had never had success with any company other than Verizon. However, I haven't noticed much of a difference at all in service quality. I do wish they had an app rather than just a website because it would probably work more smooth on my phone, but the mobile site is better than a lot I've seen. I also wish that you didn't have to call your own number with a password for voicemails. I wish it just worked with the iPhone's setup. Overall, I am happy with the service which is the most important part, and I am saving $30 every month!
Hi there, Theresa! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available.Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 9, 2021
I've noticed since switching to Pure Talk, my SMS messages don't always send. I have a similar problem with texts. In looking at the phone settings I can't find a reason why so I assume it is my service. Also, lately getting texts stating I have used an invalid number (the one I am sending to) when I did not enter that number. Any way to opt out of having you sell my personal info? Thanks.
Hi there, Nancy! We regret to hear that you are experiencing issues with sending text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Sept. 9, 2021
What a pleasant surprise! I pay for unlimited cell data and I receive cellular speed that is consistent throughout the month. My previous data provider would slow down my data once I used ‘too much’ monthly data. Thank you for this excellent service.
Hello, Angela! We are pleased to hear you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 9, 2021
My phone usually does not ring in my home. I am more than satisfied with all other venues likes texting and voicemail. In my home I am audibly notified of texts and voicemail. Is there anything I can do to remedy the incoming calls being audible? Also sometimes it is very slow calling out in my home. When I step outside there is not a problem.
Greetings, Cliffette! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 9, 2021
My flip phone (purchased from PureTalk) is extremely sensitive. I keep it in my front pocket and it will mute the ringer volume, record video, dial randomly, change settings, open text messages, etc., regularly. Very frustrating. I wish there were more options.
Greetings, Derek! We regret to hear you are experiencing issues with your device. We recommend contacting the manufacturer to determine if the device is defective. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 8, 2021
I have been generally happy with my phone service. My wife has been a bit frustrated as she has experienced slow service for establishing hot spots. She is a "traveling" hospice nurse and often has to work on the road.
Greetings, Bruce! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 8, 2021
I have terrible data service, not only is data very slow despite being LTE, Often websites, streaming services, and even music fail to load at all. This seems to be a problem everywhere I go in the Hudson valley. I’m disappointed in the poor data service. The whole point in having a large data plan is to use the phone when mobile this cell service falls short.
Greetings, Scott! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 8, 2021
We were with AT&T before transferring to Pure Talk and have not notice any change in the level of service but have noticed a GREAT savings in out of pocket cost! We also like the improved level of customer service from Pure Talk!
Hello, Frank! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 7, 2021
No issues with my new carrier. I wish I would have jump on board earlier..I can not believe I am paying low price and still have ATT as my network. I will tell my friends about Puretalk. Thank you for great service.
Greetings, Debra! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 7, 2021
It took seven different phone calls and over four and one half hours to finally get a SIM card replacement for a new NOKIA phone. The two day shipping turned into two weeks and I had no phone service for that entire time on number **. I was put on hold and transferred and disconnected many times-it was a colossal hassle and made me very upset that I had ever switched from Verizon. I am still unable to receive text messages from my local fire department as there is no Puretalk carrier.
Hi there, Robert! We regret to hear that you are experiencing issues with sending text messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Sept. 7, 2021
When 1st switching to Pure Talk, I had poor service inside our house. The customer service tech patiently helped talk me through switching to Wi-Fi in our home so now it works great. (I'm 69 and not so tech savvy) I really appreciated the customer service person's patience and expertise. I am happy that now the money I pay for this cell service doesn't go to causes I strongly oppose but to causes I support. That made the hassle of switching from Verizon to Pure Talk worth my time.
Greetings, Susan! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 7, 2021
I am unhappy with my cell phone because I can't seem to get my GPS to work. It constantly says it can't locate GPS and I don't know if that is my package I'm getting or what. But I need GPS and I want to use you guys. So can you tell me what I need to do?
Greetings, Gerrianne! We regret to hear that you are experiencing issues with accessing your GPS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 7, 2021
Customer service has been great. Transferring to PureTalk was fairly simple. Would like to have more 4G experience and less LTE. Also, Mint Mobile offers Unlimited talk & text and 4 GB of data for $15/month. Can PureTalk match that?
Hello, Paul! We are pleased to hear about your experience with Pure Talk thus far. Our Unlimited Talk & Text + 4GB Data plan is $25 per month. If you have any further questions regarding your plan, our Customer Service department is always eager to assist you. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 7, 2021
I thought I went through my data way too quickly. I called up Puretalk, not knowing what the issue was. While waiting on hold, I found out it was a technical problem. The ladies informed me that I had to restart my phone. Thankfully it was a simple fix. Thank you Puretalk.
Hello, Kenneth! We are pleased to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 7, 2021
My data service is very slow. I have another phone with Straight Talk that I was thinking of switching over but the data service is better over there. Do you have a fix for this? I don't want to leave Pure Talk.
Greetings, John! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
Had a rather bumpy start - switching from “**” prob due to lack of customer support reps at both help desks thanks to CoVid and avail help-extremely long hold times.. so overlooking that for now. Spam calls have gotten worse with porn ads and out of control, hoping AT&T will make more progress dealing with them.
Greetings, Robert! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We recommend blocking any unwanted messages or callers that contact you. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
I have been pleased with the Pure Talk service with one exception. I frequently have dropped calls - approximately 2 out of 10. An additional concern I have is that I no longer have a physically location to take my phone to have it checked or if I feel there may be something wrong with it, as I did with my previous service. At the present time my phone does not always ring when I dial it.
Greetings, Jo! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
I Have had some issues with voice mail, group texting, and texting pictures. Pure Talk Tech support is limited in their ability to solve the problems. There are some services I had with AT&T that are no longer available with Pure Talk. This is part of why you save money with the switch.
Greetings, Mike! We regret to hear that you are experiencing issues with sending MMS and accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
Switched from AT&T and found the service as good or better. Things seem to happen faster and quality is fine. Very happy. Would gladly recommend Pure Talk. Price is less than AT&T, so that's a plus. Keep up the good work.
Hello, William! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2021
There have been, at least, two times where the data failed and I was unable to get online. This is vital to my business as I use my phone for travel. And since there is no visual voicemail feature, I rated you lower.
Greetings, Eugene! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 6, 2021
I can't find my paperwork with my order number, so I can't provide it at this moment. My problem is with not being able to text a photo. I know I bought a plan that has plenty of data to text a simple photo. I have the photo setting on my phone set low enough for small sized photos to be texted, but for some reason I have not been able to send photos.
Greetings, Andrea! We regret to hear that you are experiencing issues with sending MMS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 09/08/21
Greetings, Andrea! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Sept. 6, 2021
Our phones have never worked the same since switching over. The service is not the same as it was with Att, we are very disappointed with the service - our videos portion does not work and ever since changing SIM cards our phones are not the same.
Greetings, Karey! We regret to hear that you are experiencing issues with the service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
Misinformation about slowing data. No information about having to pay $180.00 for the phone when I wanted to return it and cancel Pure Talk. Incompetent tech support. Not recommend Pure Talk to anyone. I plan to cancel as soon as possible.
Greetings, Gayle! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
Did as instructed by the tech & this worked for a while on my husband’s phone (**). He continues to have problems. We have done as tech instructed a couple more times & he still has problems. Is there anything else we can do? Thank you.
Greetings, Pamela! We regret to hear that you are experiencing issues with sending MMS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Edited: 09/08/21
Greetings, Pamela! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Sept. 5, 2021
In all honesty, I think Pure talk's service is terrible, I’m on wifi 80% the time and when I’m off it, it’s hit or miss as to if I will be able to load a song from YouTube, and even then, it will stop multiple times and I will have to wait for it to load to continue with the song or even view something as simple as a Twitter feed. I’m switching to a more reliable service as soon as I can. It really is maddening when I’m in my car and just want to listen to music and oh yea, I can’t because I have pure talk, well, that is coming to a end soon.
Greetings, Jerry! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
I use Phone App for my work that I do, and some locations (no mobile service) Have to drive and restart phone to reconnect. In past My previous service with Verizon same locations phone worked fine, app worked fine No Issues.
Hi there, Stanley! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 5, 2021
My phone cuts out frequently. I did not have this with my previous service. This makes me very unhappy. Please help. I am sorry that I changed my service provider if this doesn’t change. I do not know anyone else who has PureTalk.
Greetings, Marilyn! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 5, 2021
We had several start-up issues early on in our use of Pure Talk. The service we received from the PT representative was very good. However, the time on hold waiting for a Customer Service representative was very, very, irritatingly long.
Greetings, Richard! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 4, 2021
Except with a few small hiccups, the service and coverage has been phenomenal! I use a lot of data, so it was important that I maintained or exceeded my last carrier's plan. I am spending less than 1/3 each month than with the former carrier. Tech support is available via Instagram and other social media sites.
Greetings, Mike! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback.
Reviewed Sept. 4, 2021
The customer service department is difficult to reach and then I am hung up on. Then I have to call back and I am on hold for at least a hour. There has to be a better way. You can do better than this.
Hi, Ann! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com