PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed Oct. 11, 2021
First off, I didn't activate my service for a few weeks after getting the phone and cards. When I finally activated it my calling and texting worked (I thought), but mobile data did not. When I called a few times (being on hold for sometimes an hour) they told me a couple times that AT&T was having trouble with their service. About the 3rd or 4th time I called they transferred me to tech support which sent me an email on how to get the mobile data activated (this was about a week after getting the service). Then mobile data worked fine, but I could not use the mobile hotspot, which I was told would work on my phone when I ordered it directly from PureTalk. So I called in and talked to to tech support and was told a few things to try.
They didn't work, so I called back a few more times and talked to a couple different tech people which then told me that not all Android phones hotspot will work on Android phones. A couple days later I was mentioning the trouble I was having to my son (which has had your service for some time) and he said he had just called in for an issue he was having and maybe what he was told will work for me. So he walked us through it on the phone and the mobile hotspot worked good, for about a week. Then it wouldn't work well at all, so I ended up having to order an internet service to the house so we could have reliable internet.
In the meantime, my husband and others told me that every time they have tried to call me it wouldn't go through. I thought it was just not working well when I tried to call other people. I can barely hear anyone unless I put the phone on speaker and then half the time they can't hear me. Since I had to get an internet service I called to lower my phone to the $20 plan so I can afford to pay for the other service, which means I am now stuck paying for my phone that would have been free if the service worked. I don't know if the service is the cause of it not working or my phone.
Also, I tried to hook up my son's phone with the service and kept called a few times to see if they could get it to work and they said to call Verizon and tell them to unlock the phone. Verizon said the phone has been unlocked for 2 years and it was on your end. I gave up on it ever working, and then about a month later it just started to work for some reason.
Another thing, last Saturday (the 2nd) I got a text saying my debit card did not work, to call and give different form of payment (the other card was cancelled because of fraud). So Monday, the 4th, I called and gave the new card number and told them to lower my phone to the $20 plan and about the issues I was having and how disgusted I am that I am now going to have to pay for a phone because the service I was told would work at my home does not and the phone will end up getting thrown away because I have to get one that actually isn't broken. He was supposed to have someone call me back (which they might have, but my phone doesn't always work) so I can see if I can not pay for the phone since I was told it would work and it does not.
I also gave him the new card information so he could take the payment out of my account, but I keep getting the text saying to call in with a new payment, so I called back a few days later to tell them I already gave the new card information on Monday and to take it out of the account. She said she would, but I keep getting the same texts and now my phone service has been shut off (I guess), when I try to call someone it rings in to Pure Talk's customer service. Both times I called in last week the call was dropped before we finished the conversation.
Please, take the money out of my account and don't charge me for a phone that I was told would work for mobile hotspot and because it doesn't I don't see any reason to have the 45 or 55 plan. Thank you. I really want to love this service and hope you will not charge me for the phone since I will have to buy a new one since the internal speaker doesn't work and it drops or doesn't receive calls at all.
Hi, Maria! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced and miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
Even though I liked your customer service in the beginning it didn't stay as good. That is not the reason I left. For two months straight I was cut off of my data (not slowed down) 12 days out from my new contract month. I tried to get it resolved but I run a small business which requires me to use emails and to be in contact with my clients and see my clients which means I need map access. Couldn't even pull up a map the last 12 days of the month. This got me lost one night very late. Can deal with it. You didn't even have an external mobile hotspot I could purchase....
Greetings, Penny! We regret to hear about your experience with Pure Talk. Please accept our apologies if you received anything other than an optimal Customer Service Experience as this is our top priority. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
Various employees didn't have correct or no answers to questions. Extremely long wait times to get help. Cut off numerous times after waiting in their loop to speak with someone. My new phone was not working and Apple, Best Buy and Pure Talk Tech all confirmed it had to be replaced yet they called me and said nothing was wrong with it. Worst nightmare ever dealing with Pure Talk.
Greetings, Linda! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
I switched to PureTalk USA to save money and improve the coverage in my area. So far, my wife and I enjoy the improved experience at a price that the legacy providers cannot match. I hope to stick with PureTalk USA for a long time. Great job!
Hello, Francis! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 11, 2021
Hello! I received an email requesting feedback about my PureTalkUSA service. I'm giving it 4 out of 5 stars. Overall, I'm happy with the service except for the signal strength. I live in a very urban area where cell coverage should be a premium and yet I get 2-3 (out of 5) "bars" of signal strength. I believe this may be causing my phone's battery not to last as long as it had under a different carrier. Still, I'm happy with the service for someone who doesn't use their phone often. Thank you.
Greetings, Roy! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for any coverage issues you have experienced. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
I live in a rural area and connection at times can be spotty. Saturday I was in a large cemetery near downtown Cincinnati and had so service at all, my niece had full service on her IPhone with another provider. At times searches have an X in the search bar.. Most searches opening of messages have only limited access to information. Frustrating.
Greetings, Madelaine! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
Reception where I live is provided by AT&T. AT&T will not upgrade their tower. In the recent past (3-4) months ago our phone reception was out. No phone service for two weeks. We had to drive out of our area about 15 miles to get reception. Most people around here changed their carrier. I had already changed to PURE TALK when the reception went down for two weeks. Having Pure Talk for a carrier did not help. The Phone selection that was provided was great. But, when I got the phone I selected, it turned out to be too big. It was too wide and too long. I work on my feet. Climb in and out of equipment and trucks. Work with my hands. My work jeans have a pocket on the left leg that holds and carries my old phone very well. I don't carry my phone with me now because any other pocket they would get broken.
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
I am finding downloading is slower than anticipated. My wife is still on Verizon and has chosen to stay there. I will be changing back to Verizon at the end of October. The phone 5G seems to be okay although when at an LSU game in Baton Rouge a few weeks ago my cell service sucked (LSU partners with AT&T) but Verizon worked fine.
Greetings, James! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal service as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 10, 2021
I saved over $100 a month on my bill without compromising service. On top of that I get a new phone so affordably. I honestly thought it was too good to be true.. but it's not! So glad I found PureTalk!!
Greetings, Jeffrey! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 100 dollars a month by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 10, 2021
A few weeks ago I was having issues with sending text messages that included an image. After 2 calls to your customer service line I was unable to get it fixed. The last call I was not able to stay on the line after approx. 20mins, so I asked that she take it to her supervisor and call or email back. I haven't seen or heard anything. I haven't tried in a while, but it would be nice to have that remedied.
Hi there, Rachel! We regret to hear that you are experiencing issues with accessing text messages and downloading pictures. Please accept our apologies for the hold time and any issues you may have encountered. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi
Reviewed Oct. 10, 2021
I save so much money and have the exact same coverage. The one time I had to call customer service, the phone was quickly answered by someone who was friendly, polite, and spoke clearly. I highly recommend Pure Talk to everyone!
Reviewed Oct. 10, 2021
I made 6 calls over 3 days. The final solution was to go to Verizon (who I just dropped) and get their help! Crazy, and the WORST customer service award goes to Heather. Although several customer service representatives were rude she's the WORST. It should be no problem to find the conversation.
Hi there, Steve. We regret to hear about your experience with Pure Talk thus far. We want to express our sincerest apologies for the any miscommunication made on our behalf. Please accept our apologies for the lack of customer service you encountered. We want to ensure you that providing optimal service is a priority at Pure Talk. All calls are recorded for quality assurance for training and monitoring purposes and we will be looking further into this matter. An agent will be reaching out to you shortly to provide further assistance. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 10, 2021
I hate your service. Is the worst ever. As soon as I can, I will be canceling you. Your service doesn't pick up a signal in my area. My plan is to switch to T-mobile as soon as possible. I will also not recommend your service to anyone.
Greetings, Dennis! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Oct. 10, 2021
The Pure Talk rep got on the phone she wasn’t speaking well into her phone. It sounded like she was at home. Then she started being snappy. She was pushy and I thought blot wasn’t going to be good before I even brought up my issue. She then proceeded to be not very helpful.
Hi, Nathaniel! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 10, 2021
Your service is complete garbage. The internet sucks, I can't get caller ID, no one ever answers the customer service line. You guys just really suck hard. I wouldn't recommend you to my worst enemy. I can't believe I switched. I only switched because Mark Levin suggested your service but everyone can be wrong at least once, I don't hold it against him.
Greetings, Mark! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for the hold time and any issues you may have encountered.It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Regarding Caller ID, The AT&T Mobility database is updated each night to ensure systems contain accurate CNAM/Caller ID information for our customers. When an AT&T Reseller customer dials to a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect WIRELESS CALLER and the Reseller/Mobility customer's mobile number. If the incorrect Caller ID value is reflected on the landline customer's Caller ID display, then the terminating landline customer needs to report the issue to their service provider and ask that they retrieve the real-time CNAM information for the numbers calling them. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 9, 2021
I signed up for the $18 plan for the first year but have been billed $22. Called about this & was told I signed up for half price the first month then $20/mo. I never saw anything that said half price the first month. I believe I signed up over the phone & told them I wanted the $18 plan. When I called, was told I signed up for half price the first month & no way to change it. This is obviously a scam way to get people to join. I'm looking for another provider that will allow use of the expensive phone I bought from you. Not interested in doing business with scammers. Also, you refuse to put my name on the caller ID so no one knows who is calling when I call. Can't wait to find another provider.
Hi, Gail! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced and miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 9, 2021
When I subscribed to PureTalk I was under the impression that I would be receiving at least 4G service. I am currently receiving 3G service. Your ads state that we would receive the same 5G service as the main carriers. Is there any way that I can at least 4G service?
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Outdoor coverage may vary from indoor coverage which may be limited. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 9, 2021
I was told when setting PureTalk up there was 93% coverage in my area. That is not true! Usually have one bar of service. Dropped calls, extremely slow response. And to top it all off, my first bill came out of my account just fine but I then received several emails that I would be shut off for non payment. After calling four times the payment went thru. Seems at least three people had entered my card number wrong. Which is weird since the correct card number was given to begin with. And your wait time to talk to customer service is ridiculous! Customers should not have to wait an HOUR to get a person on the line!
Greetings, Marilyn! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 9, 2021
We have trouble sending images through text. They won't go through. Regular text messages work fine, but no images. Internet speed is slow. My wife wishes we hadn't switched from T-Mobile. We will probably switch back if things don't start working better soon.
Hi there, Jamie! We regret to hear that you are experiencing issues with accessing pictures and text messages. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. Also, our Technical Support department has added the hotspot feature to your device. Please note that the hotspot feature is only guaranteed to work successfully on iPhone models 6S and above. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 9, 2021
I always have bad reception. I called but received no resolution l to the problem. I live on the bottom floor and do not receive good reception! I tried the service for at least two months with poor reception. I will be changing carriers tomorrow!
Greetings, Janine! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal Customer Service Experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
We’re very disappointed with the poor reception, and slow internet service, and phone calls dropping at the middle of a conversation. Certainly not what we expected. We’re having second thoughts about going back to our original service provider. If PureTalk could improve their internet service, we will consider switching back to PureTalk.
Greetings, William! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
First I was happy with PureTalk but as soon as the 4G done,, I'm very disappointed. You claimed to have the best price. Yes I got a good price but bad service.. I guess I get what I paid for.. Why the 4G gone so fast after that it makes the phone lagging.... but with MetroPCS even though 4G is finished, the phone is NOT lagging.
Greetings, Heidy! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
I was paying bout twice amount for an AT&T account, but I really didn't use it that much. I seem to have the same services that I did before, but for about 1/2 the amount of money. I would like to learn how to set up my voice mail.
Hello, Bonnie! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device, go to Phone app, then go to Voicemail tab and this feature should be available. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 8, 2021
My husband and I switched to Puretalk from Sprint and have been very satisfied. We have the same great coverage at more than half the cost. We have experienced good data speeds and great signal. We were hesitant at first because there aren't a lot of reviews, so I definitely wanted to share that we've been really pleased. Highly recommend!
Hello, Natalie! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 8, 2021
My wife and I get very few text messages to come through successfully. It shows that someone sent a message, but it fails to come through and always says "No Subject". We've been told that it's a problem with the AT&T network problem, but it has been too long with no resolution.
Greetings, David! We regret to hear you are experiencing issues receiving texts messages. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
One disappointment after another. I will explain in order: #1-After I first received my activation I wasn’t getting my voicemail so after numerous calls and days along with blaming my internet carrier for my problems I now can see that I have a voicemail IF I go to my phone calls AND call voicemail AND enter my password. #2-They don’t have an app so you have to go to your account and login in order to do anything. #3-I don’t do autopay so they charge $5 for this (I don’t have any problems with this and I’m fine with paying for this) however they don’t and won’t give you any notice that your payment is due or coming due like almost every other company does (examples: ATT, **, Electric Power Company, Credit Card Companies, Allstate Insurance, etc., etc., etc.). #4- I got away from ATT because of poor customer service, among other things, and it looks like much of the same over here also. SAD!
Greetings, Eddie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused you. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. In order to change your eBill delivery option, you may log in to your account portal, select the "Billing" tab, and then select "Change eBill Option". You may choose to receive it via email, text message, or both. You may also enroll in Autopay at any time under the "Billing" tab. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
1 out of my five phones has horrible service. I have tried to contact tech services but was put on hold for 45 minutes and never got through. I am happy that my money is not going to things I don’t agree with but I would be happier if all my phones worked properly.
Greetings, Paul! We regret to hear that you are experiencing service issues. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
Very unhappy with the PureTalk service. My unlimited plan is limited! I run out of talk time,,, They have to put more minutes on my unlimited talk,,, I lose my internet service. Puretalk has to fix that for me from time to time. I get a lot of dropped calls,,, I have the puretalk best package for a reason. Puretalk needs to step up to the plate and fix these issues! I never had these problems with AT&T,, just higher prices. I hope puretalk will take a serious look at these issues!
Greetings, Ken! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
I switched to Pure Talk because I did not want my money going to left and replaced my phone. It went pretty smoothly. I do wish there was CS line to call with questions. Phone service and reception good. Pricing good too!
Hello, Vickie! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. You may reach our Customer Service department at 1-877-820-7873. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 8, 2021
Puretalk has great reception, I think the service is better than my previous provider! I switched to PureTalk and thought at end of month would be a surprise charge, NOPE! I have recommended Puretalk to a lot of my friends. I’m very Satisfied with the Customer Service as well. Talk to a real person.
Hello, David! Welcome to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 8, 2021
With Pure-Talk the phone coverage is dramatically better than with T-Mobile. With my previous carrier and I could barely get cell coverage in Chino Valley Arizona when visiting family. In addition to great cell coverage, I am saving almost $40 per month.
Hello, Franklin! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 7, 2021
I have not been able to get my voicemails to work. My wife has informed me that my monthly bills keep changing and I don’t know why, I can’t open a statement on my phone. When I needed the phone the most, driving in Center City Philadelphia last month, the GPS stopped working. I guess I could really use some customer support.
Hi there, John! We regret to hear about the issues you are experiencing. Please accept our apologies for this inconvenience. Regarding your voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. As for not being able to open documents and issues using your phone's GPS features, please contact call our Technical Support department at 800-768-4360 to complete troubleshooting steps. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 7, 2021
Customer service is part of the reason I switched, US based but location can't overcome the awful wait time. Never called when I wasn't waiting 15min+. My coverage is terrible. I referred to your coverage map and a representative check by my address and stated it "should be" much better. Will be switching back to a previous provider.
Greetings, Bernard! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 6, 2021
Great experience setting up my account over the phone. The agent was most patient and helpful, walking me through the entire process, answering my many questions, and even advising on how to arrange a military discount. iPhone received within a few days, and phone number transfer accomplished within minutes. Cell connectivity has been excellent.
Hi, John! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 6, 2021
We went from a big name carrier, paying $150 per month and now pay $61 per month for 2 people. We own our phones so we only pay the price for the service. Service has been fantastic and better than our previous carrier. We love Puretalk! Thank you!
Hello, Jeremy! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 6, 2021
Cannot even tell ANY difference between PureTalk and Verizon! So glad I switched! The difference most noted is between $95.00 and $35.00! VERY happy with customer service-they answered quickly and responded efficiently for every switch-over issue. I actually like the text feature much better than my old one. So much easier to use and it gives more "quick-text" options.
Hello, Robert! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 6, 2021
All the representatives were polite and thorough with advice and help they gave. And they all seemed happy to serve. I spoke with 3 reps on different calls, and their info only differed slightly, One rep definitely knew more about the operations of a cell phone, which was very helpful. Our family is pleased with the Pure Talk company, and we would recommend it to others.
Greetings Debbie! We are happy to hear that you are enjoying the service we provide and making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 6, 2021
Since we switched over to Pure Talk, we have had to call several times to have our phones reset. This is totally unacceptable. Your staff are polite and are able to fix the problems but again should not keep happening. And it takes 15 to 30 minutes every time this happens. Fortunately, the last fix has held and we are hopeful that it continues to work.
Hi, Karen! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Overall, we are happy our Technical Support department resolved the issues you were experiencing. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 6, 2021
The phone works to make calls, but it does not switch to the internet for the data features. I have had several people who own smart phones try to help me with this problem. They all came up with the same problem that the phone will not switch to the internet.
Hi there, Ronald! We regret to hear that you are experiencing issues with accessing data. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 5, 2021
I switched to Pure Talk because I was spending so much money on ATT. I wanted a quality service, with low cost! I have been on Pure Talk for about month and a half and have been pleased. I would recommend giving it a try. The only warning is to get the best service go with the $30 plan. The $20 would work if you don't do anything but talk, need bigger plan to get quality service you are probably used to getting.
Hello, Donna! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 5, 2021
The cell coverage I was told I would have when switching to your service is non-existent but same as my old service so okay. I am no longer able to export pictures from my iPhone to my iPad which I was told would be the same. (When I have time, I will call for assistance on that since I was not able to find the solution in my settings.) I had an earlier problem with the brightness going off on my phone.(Like it was blacking out) I spent 4 hours working with customer support and Square or Fair Trade since I have the phone insured. I ended up solving my own problem and was disappointed that your agents were not able to help me.
Greetings, Marcella! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. For device-related issues, we recommend that customers contact the device manufacturer for assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Updated review: Oct. 7, 2021
Wow I didn't think Pure Talk even had a voicemail message notification feature. That is fabulous! Thank you so much for adding that to my phone. Great job... Great company!
Original Review: Oct. 5, 2021
I'm happy with the overall change-over to Pure Talk. I'm not thrilled with the Voice Mail service. It would be great if Pure Talk offered/implemented voice mail "message notification" which is common with all the major cell phone networks/companies. I can't tell if I have a voice message unless I keep checking.
Hello, David! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 5, 2021
Very happy with service and affordable monthly fee. We recommend you to everyone we know. Hope you can get the word out to more people. I like to support businesses who love this country. Keep up the good work and we’ll keep supporting you. Thanks.
Greetings Andy! We are happy to hear that you are enjoying the service we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 5, 2021
I've called for tech support because my phone doesn't work correctly at times. I have not gotten any help with this issue. I'm wondering if I received a brand new phone in the first place or did I get sent a refurbished phone. There was no shrink wrap around the phone when I received it.
Greetings, Nathaniel! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 5, 2021
Left Verizon because I kept hearing on Hannity of your wonderful service for $30 a month. Horrific experience. A lot of effort to transfer. Most of the people that you wait a long time to talk to are clueless. The service is constantly interrupted. Check the call logs to support my statement. The final straw was recently when I called AGAIN to try and and fix the internet, the lady told me after having your service for over two months that my phone "WAS NOT COMPATIBLE" with your service. Wouldn't recommend Your service to my worst enemy. The billing dept seems to be the only functional dept. HOW ABOUT A REFUND????
Hi, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
Kept calling and never get a call back. I am looking for a new phone company. This is the second time I am going to submit my survey. First one failed. Typical of the service I have. Second time fails again. Wow how much worse can you get?
Greetings, Roman! We regret to hear about your experience with Pure Tak thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
Cant find order # , only account #. Service is good. Needs an app to check account, but otherwise, I like it a lot. Better than the other phone carriers I have had and I have had a few of them (5 stars with a app). :)
Hello, Brent! We are pleased to hear that you are enjoying your Pure Talk service. If you would like to check your account details, you may log into your account portal online at www.puretalkusa.com. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 4, 2021
Had a question about my phone and your tech was able to quickly solve the issue. My signal speed was slow, but it simply was because our monthly data had not come through yet. Your tech was savvy, nice, etc. Your people are always nice, helpful and professional. I will be recommending your service to many people. Thank you.
Hi, Marvin! We are delighted to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 4, 2021
While we certainly are enjoying the far better price (than previous with Sprint/T-Mobile), service seems to cut out/off more often than it did with our previous carrier. We live in a rural area, so some of that is to be expected. Also, Voicemail is more time-consuming (less accessible) than with the previous carrier.
Greetings, Robert! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 4, 2021
Wish I had changed sooner. Customer service is WONDERFUL. I'm new to Pure Talk, so far I am very pleased with the coverage. I live in an area where coverage can be an issue and Verizon is the go to provider. I have had no issues with Pure Talk.
Hello, Juanita! Welcome to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 4, 2021
I cannot connect to internet in locations my wife can connect to. While using Google Maps, I sometimes lose and/or cannot connect to internet. I did not have that problem with Sprint..with my iPhone 6... Transaction Date: 07/29/2021. Description of Goods: Apple iPhone 12 Pro 256GB Pacific Blue (the “Device”).
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
Pure Talk is telling me my phone will not work after 3g retirement in Feb '22. NOT TRUE. AT&T resellers will not enable HD voice on unlocked phones. I have flagship phone that is only 2 years old. Specs say it is HD voice compatible. LIARS.
Reviewed Oct. 4, 2021
We do not seem to get the reception from the cell towers as well as when we had AT&T. It is difficult to use the Internet when we are not at home. The response time is either non-existent or very slow for the most part.
Greetings, Vicky! We regret to hear that you are experiencing issues with reception and accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 4, 2021
Being told I cannot continue to use my flip phone after February 2022. No flip phones are available from PureTalk and I do not want a smart phone. My existing phone used to say 4G on the display when I was with Verizon.
Greetings, Mark! We will be shutting down our 3G network in February 2022. If your device is 3G or below and is not VoLTE capable, you will need to upgrade. If you have any further questions or concerns regarding this issue, you may contact our Customer Service department at 877-820-7873 or visit www.puretalkusa.com/account/3gshutdown. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
I called when I couldn't send/receive any text to more than one person or a picture, she said my acct was at "0" even though we have unlimited. Because I was on the phone having an issue, she said she would call back to confirm the problem was fixed, she did not and I still cannot receive ANYTHING from a group.
Greetings, Christina! We regret to hear that you are experiencing issues with sending and receiving group messages. An agent will be reaching out to you shortly to provide further assistance. Also, please accept our apologies regarding not receiving a callback. We will look into this matter as providing an optimal customer experience is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
We have tried most of the "popular" cell phone carriers. We are very satisfied with Pure Talk, and their customer service. Ported our numbers, and my wife was able to use her smart phone from the previous carrier with a new SIM card. I am using a flip phone (also used by AT&T) that I purchased from Pure Talk. From order-placing to phone usage, all has gone well.
Hello, William! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 4, 2021
The lack of. Your sales lady said you were not like other cell providers. Well the only difference I could find was the difference in names. Phones didn't work right, tech people couldn't make them work. But dragged things out for 14 days, then said nothing they could do. Told us we had to take it up with Nokia. After e-mails with them over a couple more weeks' with no satisfaction we cut our losses and went with a company our son has. Nokia finally did say if we would send their junk phones back they would fix them. Not sure I want to waste more time and money. Since T-Mobile stuff is working fine. You got me once but it won't happen again. And I will tell everyone that I know that is looking to switch what my experience was with your company. They can make up their own minds after that. Thanks for letting me tell you about my time with Pure Talk. Kevin
Greetings, Kevin! We regret to hear about the experience you have had with Pure Talk. Please accept our apologies for any inconvenience you have encountered concerning this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 3, 2021
I never seem to have more than one or two bars of signal and face time doesn’t work very well at all. I’m saving $10 a month but don’t think the signal strength is acceptable for the areas I’m in. I’m going to switch to another carrier soon.
Greetings, Mike! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 3, 2021
I have been very happy with the service from PureTalk. Calls are clear and just as reliable as my previous carrier. Price is much better. We are not having any problem with download speeds or usage since we switched. Highly recommended.
Hello, John! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 3, 2021
I switched to Puretalk after being a Verizon customer for 27 yrs. I have been impressed with your service & charges. I will & have recommended you to other friends. Keep up the good work, I'm thrilled that I switched.
Hello, September! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 3, 2021
I am enjoying a better value with Pure Talk. I had to replace my six year old iPhone. I heard an ad on the radio promising a discount large enough so you enable me to justify the top of the line in iPhones. It also promised a reduced monthly cost and essentially the same plan I have had for years with my phone supplier. Of course I was apprehensive but after the fact I am delighted. Pure talk has fulfilled every promise. I am enjoying excellent voice quality And signal strength and we needed the support has been excellent. I highly recommend Pure talk to everyone.
Hello, Mike! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 3, 2021
I have recommended a friend. I signed her up and paid the first month for her. I would love to move over my boyfriend if his phone works with y’all’s services. I hope that I can get him set up soon. I love PureTalk. Just wished I had more data.
Hello, Veronica! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 2, 2021
My emails totally disappear never to be seen again and when I am not home, my text messages won’t go and my emails won’t come in. I have very poor phone service in the house and have to go outside to be heard.
Greetings, Peggy! We regret to hear that you are experiencing issues with your service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
When someone sends me a picture, I can't view it on my phone. Additionally, I can't do any group messages. They all appear as individual messages sent from the each person with no indication of a group message. And I can't view these messages either. They just show up as not being able to download. Very frustrating and I'm looking at switching providers—pay more but better service.
Greetings, Isaac! We regret to hear that you are experiencing issues with receiving MMS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
Called 8/9/21 phone wasn't working 100%. Sent me to tech. Walked me through activation. Still not working right. Went through many customer service and techs before being able to return it. A simple solution took hours of hold, transfers and getting hung up on. Never raised my voice was patient. Still waiting for my reimbursement for postage. Followed directions and didn't work. Customer service seemed to not know how to handle this problem. Most were kind but got no help. May soon just go to another carrier. Can send names, dates etc.
Greetings, Patricia! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
Takes tooooo long to get someone on the phone for assistance. However, the response is super quick for signing up for new service. Shows your priority - fast response to get a new customer, slooow response for existing customers. Went back to Red Pocket. At least they have online chat.
Greetings, MaryAnn! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
Unfortunately we put off leaving ATT for way too long. Pure Talk customer service was fabulous and the transition was made seamlessly. We are extremely happy with our service and we’re saving serious money. We couldn’t be happier and our family of 4 has no issues with the service. Go Pure Talk!
Hello, Neal! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 2, 2021
For 2 months my phone had no MMS messages. I made several calls to tech services, spent hours on hold. Was hung up on after being on hold several times. Was sent a new sim card and still had same issue. Was told I needed a new phone but you would not cover it. Finally got a manager in tech service who was able to get things working. Your customer service was very sub par.
Greetings, Marvin! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
This service is pathetic! I can't even use my phone at home. I never have service! My kids hate it, I hate it even more! If I were being robbed in the middle of the night, I couldn't even call for help. I hate ATT - there should be a lawsuit because I was not informed that this company was owned by att. If I had known that I would never have subscribed. When I bought this home, I had att and I could not get service here. It took me months to get out of my contract with att. I was essentially paying for nothing! I finally had to resort to threatening to sue to get out of my contract. This is a dead zone where I live. The ad for this company was very misleading when it said that you use towers of major companies - Verizon did work here to some degree when I had it. I thought that you were using all major carriers towers - boy, was I wrong! I would never recommend this company to someone else. I will not be staying with this company!
Greetings, Kim! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
Both of our phones had technical problems...VERY long wait times to speak with customer support...Customer support personnel did not seem knowledgeable at all...Took several weeks to get problems ironed out (could not receive MMS, log onto wifi, etc.) before I was finally able to talk to someone who knew what they were doing...
Greetings, John! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Overall we are happy our Technical Support department resolved the issues you were experiencing with accessing picture messages. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
I signed up for unlimited data, but find that some days, I have no data at all. It’s totally random, like the power lines are just down. And because iPhones use iMessage, that means I can’t send and receive messages away from home. Extremely frustrating! My second day with PureTalk was one of those “no-data days”. I called and they told me it was down for everyone and that this never happens. Yet it’s happed at least twice since then. And I’ve only been a customer for a couple months!
Greetings, Josh! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for any inconvenience this may have caused you. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 2, 2021
Everything is great with Pure Talk - Hard to notice any differences from Verizon which we used to subscribe to. The only problem we have is occasional problems with some of our texts not going thru and also sometimes texted-photos do not get sent properly. Otherwise a great job! Kudos!
Hi there, Stewart! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. Overall, we are happy to hear you are enjoying the services we provide! An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
Reviewed Oct. 2, 2021
Pure Talk has provided us with great service. Customer service is a pleasure to talk to. My only regret is that I didn't switch sooner. I put up with rude, arrogant people from an established big provider. When I called Pure Talk I was so pleased to talk to pleasant people who genuinely wanted to help me. Thank you again Pure Talk!
Greetings, Adele! We are delighted to hear about your experience with Pure Talk thus far. We are happy our Customer Service department assisted you with setting up service, as providing optimal customer service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
The wait time to talk with a customer service rep is TERRIBLE. Much, much longer than any other mobile provider I've ever dealt with. Even other low cost carriers like Tello.com have better customer service wait times. With PureTalk, it's usually at least an hour.
Greetings, Timothy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
I left AT&T to get Pure Talk. I have less bars, which means less signal, more drop calls. I like the savings but they are costing me call freedom. I have to move around many times to use the phone. I did not have that problem with our old provider. My wife hates it because she now has to go outside to use her phone.
Greetings, Danny! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures and limitations may occur inside the home. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
My wife and I both have data issues. Not connecting while full bars. iPhone 8 and Galaxy 7. My Galaxy needs occasional rebooting to receive calls and it won't send multimedia messages with wifi on. Did not have these issues with Sprint.
Hi there, Tony! We regret to hear that you are experiencing issues with sending picture messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions for iPhone and Android devices if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
iPhone Network Settings:
Tap Settings > General > Reset > Reset Network Settings.
Reviewed Oct. 1, 2021
Your online coverage map indicates the service should be ok where I live and a remote location I go to. However the service is not what I expected. Not sure if I read the map wrong or what. The locations are Newborn Georgia and Warthen Georgia. Still evaluating and trying to see if I keep the service.
Greetings, Jon! We regret to hear that you are experiencing service issues within those areas. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
I have not been able to set up my voicemail. I also don't get pictures on messages sent. Also my name no longer appears on friends'/family phone that it is me calling. I have not taken the time to try to fix these problems, but not sure where to start. Is there an office I can go to in person to solve these issues?
Greetings, Margaret! We regret to hear about the issues you are experiencing with receiving picture messages and accessing voicemails. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. If you are ever in need of Customer Service assistance, you may reach them at 1-877-820-7873, as we do not have a physical location to visit. Regarding Caller ID, the AT&T Mobility database is updated each night to ensure systems contain accurate CNAM/Caller ID information for our customers. When an AT&T Reseller customer dials to a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect WIRELESS CALLER unless the contact is saved properly within your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 1, 2021
I was unable to make and receive calls this morning. When I tried the message was something about too high of a balance to make calls. This caused me to miss important meetings and receive calls. I was extremely embarrassed and now have no confidence in Pure Talk. I called Pure Talk from my husband's phone. Waited close to an hour for this issue to get resolved. Yes this glitch as they told me did get fixed, what didn’t get fixed was the fact that I missed important calls and meetings. I’m now looking to go back to Verizon since nothing could be done to compensate my extreme inconvenience this morning. Thank you, Amber **
Hi, Amber! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered and for the inconvenience this may have caused on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 1, 2021
I am very happy with PureTalk! Thank you for your great price and great service! We have no static. We have clear connections. We have shared with friends and family about PureTalk, and how we are so glad we switched to PureTalk.
Greetings, Rebecca! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 1, 2021
Customer service is always pleasant... Called about multiple issues from set up (particularly with our Samsung), to voicemail set up, to then never receiving the voicemails... Outgoing calls x6 attempts before call connected... to random bizarre things like non-intentional calls from contact list! I'm sure there was more things... My husband wanted to cancel.
Greetings, Beverly! We regret to hear about the issues you are experiencing with placing outgoing calls and accessing voicemails. It seems that your device's APN settings may need to be reset. Please follow the steps listed below, then restart your device.
To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 30, 2021
I like the phone service overall and cost savings. I have had some problems with texts that did not send. I am not sure if it’s service related or the older iPhone 6s. I would like to talk to someone about updating my phone.
Hello, Mark! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. If you feel as if you are experiencing service-related issues, please contact our Technical Support department at 1-800-768-4360. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 29, 2021
I cannot not find any internet access from PureTalk in my area and my wife and I both have had our phones for almost 2 months. If it was only internet, it would be a big problem, but I cannot receive text messages either when I'm outside a Wi-Fi area. Hotspot does not work either.
Hi there, David! We regret to hear that you are experiencing issues with accessing data and text messages. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. Also, our Technical Support department has added the hotspot feature to your device. Please note that the hotspot feature is only guaranteed to work successfully on iPhone models 6S and above. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 29, 2021
I'm happy with my service for the most part however there seem to be areas where I'm unable to use my data effectively. I appreciate everything you guys are doing. I look forward to possible improvements in the future. Thank you so much.
Greetings, Jorge ! We regret to hear that you are experiencing issues with accessing your data in some areas. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Overall, we are happy you are enjoying the service we provide. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 29, 2021
I am Very Happy with the service. I get good reception out in the Rural areas of Oklahoma. The plans are Reasonably priced with ample data. It works off AT&T towers so I get the best reception in my area. Will tell all my family and friends about it.
Greetings Ashton! We are happy to hear that you are receiving great reception in the rural parts of Oklahoma after making the switch to Pure Talk. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 29, 2021
Tried the service for 1 month which was the worst I’ve ever had and coming from T-Mobile that’s bad. Spent hours on hold or speaking with customer service for numerous reasons. Been waiting on a refund for 27 days now.
Hi, Tony! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding your refund. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 29, 2021
Our cell service has not been great. Without a doubt more issues than when we just had ATT. My calls drop more often and me and my wife often have trouble getting texts to go through. The worst has been the data. Clearly slower than previous provider… but we’ve also had two days where there was a data outage just in the last couple of months. Both days happened to be days we were traveling and since our GPS on our phones wouldn’t work due to data outage we had to stop and ask directions multiple times. We’ve decided to keep the service simply due to the lower cost… but the cell/data service has been pretty disappointing for us.
Greetings, Jason! We regret to hear that you are experiencing service and data connectivity issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to take a further look into this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 29, 2021
We signed up to have a back up phone and our Pure Talk phone has no service at our home, or at our lease property. Not really very helpful to us. It does have service on the road and some places Verizon doesn't cover, but as a back up phone it is not helpful.
Greetings, Roger! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 29, 2021
I am not alerted when I receive voice mail. So I am never sure if I have received a VM from a missed call. Can Pure Talk update the software to alert your clients on their phones that a VM has been left?
Greetings, Paul! Our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 29, 2021
Customer service reps. are great, have good knowledge of products, plans, phone setups and also very polite. Stay on the phone with you and don't try to rush you off. Stay with you until they have your call complete. Thank you.
Hello, Joseph! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 29, 2021
You advertised 30$ a month for 6 MB, so I switched. My bill now is 52$. Not very happy. Also texting pictures MMS is slow or doesn't send.. I'll probably switch to another carrier like Patriot Mobile and if that doesn't work I'll go back to Verizon which is expensive but the coverage and reception is best quality which is still little better than Puretalk.
Greetings, Paul! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
Asked for assistance to utilize YouMail voicemail app. Sent directions from YouMail on what needed to be done. Was told to download the app. Had the app and used it for years, needed conditional call forwarding enabled on my phone thru PureTalk. Sent a second request. No reply and still unable to use my YouMail app.
Hi, Tracy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the delay in having your issue resolved. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
This is the first time I am having poor voice quality on any network, having used almost 20 different networks. Complaining does not help -Pure Talk will try to find mistakes with your device instead of correcting the actual issue. Have faced embarrassment multiple times as people were not at all able to hear me-please avoid.
Greetings, Kapil! We regret to hear that you are experiencing service issues within your area. Please accept our sincerest apologies for any inconvenience and embarrassment. Coverage may be impacted by local terrain or structures. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
Excellent customer service; very happy I left Verizon. I should have done that much sooner. My only complaint is the cell service is spotty or nonexistent in some parts of rural Nebraska where I travel, but I can manage. Thanks. Torrey **,
Greetings, Torrey! We regret to hear that you are experiencing service issues within the rural parts of Nebraska. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Overall, we are happy that you made the switch and enjoy the services we provide! Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
I do NOT love PureTalk. Your customer service is barely tolerable. There have been mistakes and incorrect information every time I have had a conversation with one of your people. Sent 2 sim kits instead of one and had to call back and cancel the extra; I had extremely difficult time trying to get insurance for my phone. I had to call to find out why my insurance would not start until 10/22/21. I started my phone service on 8/22/21. I understand a 30 day wait period but not a 60 day wait period. I had to contact Allstate/Square Trade to get that straightened out. The people I spoke with at PureTalk were rude and uninformed about your product. It won't take much more before I start looking for a different carrier.
Hi there, Norman! We regret to hear about your experience with Pure Talk thus far. We want to express our sincerest apologies for any misinformation and difficulties we have caused you. Please know that optimal customer service is a top priority at Pure Talk. All calls are recorded for quality and training purposes therefore will be sure to look further into these matters. Thank you for taking the time to provide your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 28, 2021
So far so good. Had to go with a carrier who cares. When setting up when we received our phones, we had to call customer support for a small issue and everything was resolved within minutes. And I didn't have to wait forever to speak with a representative. Moving to Pure Talk was a great decision.
Greetings, Mark! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience thus far, and that our Customer Service department was able to resolve it rather quickly. Providing optimal service is our top priority! Your feedback is greatly appreciated.
Reviewed Sept. 27, 2021
I have trouble getting a signal in my home and in several areas I travel to. I want to stay with Pure Talk because I like the fact that it’s a conservative company but may have to change if service doesn’t improve quickly!
Greetings, Jean! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
After we got our phones ported. I had questions and called and called and called. Waiting in line for a call back and waited and waited. Weeks I tried to get ahold of any person. So I changed companies! Problem solved!!
Greetings, Philip! We regret to hear about your experience with Pure Talk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I have only had this service for a couple of months. So far, the service has been great. I appreciate that the customer service is located in the United States. I will be calling as I still have questions about using the phone. Thank you very much.
Hello, Marilou! We are pleased to hear you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 27, 2021
1) Very limited PHONE coverage, 2) TEXTING is reeeeeal bad - barely get coverage at home, never at work on W. Broad St, Richmond, VA. Sitting outside of residence now and it will not send this. 3) I have no access to voice mail. Password does not work.
Greetings, Gary! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
So far, satisfied with phone and customer service. Phone has unexplained quirks but getting used to them. Have to hit power tab to light up asleep screen, doesn't seem to accept shortcut "dial 1" to go to voicemail, so I just dial my #, and tiny SIM card #1 wouldn't fit unless I snapped it from the plastic cutout around it. Other than that, nice cheap monthly plan. Thanks.
Hello, Barbara! We are pleased to hear you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 27, 2021
Customer service is horrible everytime I have to call. I have to go through 4 or 5 people before someone knows what to do. That's what you sacrifice for the price. Not bad as long as you don't have to call them.
Greetings, Angela! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
Tina was extremely helpful when trying to switch over. Other staff I talked with were just as helpful but I mostly worked with Tina. I’ve noticed no differences in service from previous carrier. I appreciate being able to talk to a person without being on hold for a long time.
Hello, Bernice! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 27, 2021
I have been disappointed with the speed with which my device is unable to load internet and map access outside of WiFi. I needed my gps on my phone a week ago while driving and it wouldn’t load. I couldn’t reach my destination. This is happening frequently.
Greetings, Jean! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 27, 2021
There is a 50 to 60 second delay to connect with every call I make. Most incoming calls go straight to voice mail. Because I don't have one of your phones I have to call myself to pick up my voice mail messages. I have to stand in one spot when I make a call and all my calls get dropped after a couple of minutes. This is all VERY FRUSTRATING and I am going to switch carriers.
Greetings, Dyan! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I still have no Voice mail set up after a month of trying. At first, I was emailed back instructions. That did not work. Then I waited on hold for very long to have an agent tell me that he reset VM and it will work now. I still get the same error code.
Greetings, Bret! We regret to hear that you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
The 2 separate times I’ve spoken with a technical support rep they were very rude and unprofessional. Very uninterested in listening to the problem before they gave an answer to what they thought the problem was. Because they didn’t listen they gave an answer that was not about the problem I was having.
Greetings, Don! We regret to hear about your experience with Pure Talk thus far and we will be looking into this matter further. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
You sold me a phone that does not work with your service. I STILL am not getting the service I pay for. Hours with support people that make up excuses as they go. Get some customer support people that know what they are doing and WANT to solve problems.
Greetings, L! We regret to hear that you are experiencing issues with service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
Your technical support tells me that phone reception in the house cannot be remedied because of the type of roof in the house. Calls coming in are dropped. Most of the time I cannot call out unless I am by an open window.
Greetings, Violet! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
Never been so disappointed, in phone service. Takes 10min to send a picture message. Can not even log into the internet. It’s like not having a smart phone. Been very patient but can no longer tolerate. Very disappointed that Sean Hannity is pushing this kind of horrible service on his show!
Greetings, Mario! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience. If you have any further questions or concerns, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I had to make some adjustments on the phone to get your service to work. It was extremely frustrating to communicate with a live person. When I finally was able to message via Facebook and threaten to return to my previous service, then I finally reached a live person. I was instructed via email what steps I needed to do on my phone to get it to work and when completed, it now works fine. I am happy with the service now, and I do appreciate the monthly savings. You do need to improve customer service options to be able to talk with a live person.
Greetings, Marie! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I have been doing some traveling around the nation lately and since I switched to Puretalk a lot of time I don't have service or very weak service. I thought Puretalk used other towers of different companies. I am thinking of going back to Verizon or ATT.
Greetings, Ronald! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
I listen to podcasts on the road, no problem with service at all. I use quite a bit of data and ATT was killing me with overage charges. Unlimited data was too pricey with them. Happy I made the switch.
Hello, Judi! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 27, 2021
Unless I’m home on WiFi I can’t hardly get service on my phone when I’m out driving. When I’m on FaceTime it lags and I have trouble seeing the other person. I can’t get online when I’m out to google certain destinations. If I go shopping I usually like to get my sister's option on some I want to buy and can’t because I won’t have any signal to call her.
Greetings, Joy! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 27, 2021
New to Puretalk and got a new phone also. The only thing I do not, like is my phone goes to voice mail, never rings so I miss calls all the time. Very frustrating. I wish I could make the phone ring. It does work occasional. If my husband calls it always goes thru. My brother from Arizona, always goes to voice mail as does other friends. I also do not get notification when I get a text. This is frustrating also. Kind of makes me wonder why. Maybe I should not have changed carriers and also have trouble getting wifi anywhere but home. Never had that problem before.
Greetings, Georgianne! We regret to hear that you are experiencing issues with service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 27, 2021
Early April 2021 I began researching to change over to a new cell phone provider and also made the decision to toss my iPhone 7 and jump into a controversial android device. And until yesterday, when I finally gave in and called PureTalk and was connected to a very helpful and knowledgeable customer support rep, I was ready to admit that I had made a big mistake by going with the android, The reason for the "one star", dissatisfied rating in this memo, is until yesterday, when Sidney, your very informative rep, solved a MMS text and photo sending issue and also relieved my anxiety by convincing me that I had a perfectly compatible device in the Samsung Galaxy A52 that I had purchased in May 2021.
On May 5, 2021, I purchased the PureTalk Unlimited Talk & Text + 4GB + Sim Pack. Admittedly, I went thru quite a learning curve in the changeover from IOS to android. After about a month of doing my own troubleshooting, I had most problems solved with the exception of two. 1.) I wear bluetooth hearing devices that I had trouble pairing, 2.) My greatest disappointment was the inability to send and receive large SMS (MMS) texts and photos.
But the primary purpose of this "disappointing review" is the messages that I have been receiving from PureTalk that my brand new Samsung A52 phone was NOT COMPATIBLE with your network after February 2022. THAT IS A TOTALLY UNTRUE STATEMENT. I purchased the phone as a VoLTE 4G, 5G device and your rep confirmed that in our conversation. I would think that it is very dangerous territory when you are telling your customers to "upgrade" to another phone for maintaining compatibility when in fact it is not necessary. You could not only lose the confidence of your customers, but possibly be setting yourself up for a class action lawsuit. I was told by your rep that you sent the message out to ALL customers. NOT A VERY SMART IDEA,.
Greetings, Keith! We want to express our sincerest apologies for any recurrent automated text messages. This alert notifies customers of any upcoming changes. As of February 2022, we will no longer support 3G devices. At this time, customers with 3G devices will need to upgrade to a device that is 4G or higher, fully unlocked, and GSM compatible. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 26, 2021
A couple times in the beginning of my Pure Talk experience, I had 2 times when I could not get a text to go out no matter what I did. I was very concerned, but this hasn’t happened again. Since then, all has been smooth—no disruption of service, no negative notice of change from AT&T. I save $20/mo with PureTalk. Thanks!
Hello, Jennifer! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 26, 2021
I have been a customer of Puretalk for two months now and as of month one's finish, have been looking for another mobile company to do business with. We left AT&T due to bad customer service that I was tired of. Puretalk managed to be 100 times worse. In our short time with you I have experienced 20 to 30 minute holds every time I called for help with my service. I have had to call almost weekly to fix major issues with my service not working. Your customer service representatives are some of the rudest most unprofessional people I have ever dealt with.
Puretalk, honestly, as a professional business, ought to be ashamed and embarrassed by the blatant lack of professional conduct, or even educated appearance that you display. We are switching to Verizon this week. They warned us of the nightmare that it is to port from Puretalk. With that and everything else we are so looking forward to being done with Puretalk. Of course we have been vigilantly warning everyone we know what a terrible experience we have had and to stay far away from a company that I am sure must be run by individuals with less than a decent high school education.
Hi there, Tracy. We regret to hear about your experience with Pure Talk thus far. We want to express our sincerest apologies for any miscommunication made on our behalf. Please accept our apologies for the hold time as we are working diligently to rectify this issue and the lack of customer service you encountered. We want to ensure you that providing optimal service is a priority at Pure Talk. All calls are recorded for quality assurance for training and monitoring purposes and we will be looking further into this matter. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 26, 2021
I’ve had a lot of days when my service was out. I was not out of coverage area, but my service was not working. I travel a lot with my work and use my phone for GPS and I have been 3 hours from home several times and had to stop and buy a map because my phone wouldn’t work.
Greetings, Jason! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 26, 2021
We’re Saving hundreds of dollars per month on my joint Verizon account with my wife! I’ve not noticed any degradation in quality or reliability! Strongly recommend switching to Pure Talk! Easy to contact customer service and port Verizon telephone numbers from Verizon to Pure Talk!
Greetings, Rex! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 26, 2021
You guys were really great at first but your service has become really slow. I can't use my data hardly at all. I can't load Instagram or Snapchat or Facebook, it takes forever to do a Google search and it's really frustrating when I need to look up directions and they don't even load.
Hi there, Harmony! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 26, 2021
I have very poor reception. I could not use my map to find a building in the medical center on Main Street in Houston. I was in Corpus Christi and had no bars.…traveling to West Texas… if no coverage I’ll change.
Greetings, June! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 26, 2021
Overall, we are happy with Pure Talk. The service has been reliable, no dropped calls, strong signals where we need it. The biggest problem with Pure Talk was the transition from AT&T. Setup was unbelievably complex and confusing. For example, the instructions I received with the Pure Talk SIM cards didn't work and when I talked Tech Support I got very different instructions.
I had to make multiple calls to Tech Support to resolve various issues such as initial setup on both my wife's and my phones, inability to send SMS messages, and 1 or 2 other issues I can't remember now. Pure Talk needs to work on its transition procedures. Since you don't have your own towers, it seems establishing sound and consistent guidelines for helping customer move from all other carriers would be a high priority. From my experience, this is an area that requires significant improvement.
Greetings, Ron! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 25, 2021
Too many dropped calls in rural or city settings. Poor connections for calls often times. Reviews did relay these problems but thought I would have better service. Service representatives have been helpful but problems not resolved. Radio advertising is falsely presented.
Greetings, Elin! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 25, 2021
Understandably nervous after 19 years of very satisfactory service with my current carrier, but consistently rising prices, I nevertheless decided that since my financial obligations to family members were also taking a larger bite every month out of my budget, I had to lower my monthly cellphone bills. I was hearing great things about Pure Talk USA and am I ever glad I made the move. Absolutely the best thing I could have done. Same excellent service regardless of where I am, without the high monthly cost, for identical voice, text, data. Awesome.
Hello, Lyn! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 24, 2021
I waited in the line for over an hour. Waiting for Tech Dept. to be told you no longer sell or support the SE phone. Since I just bought it from you I was not happy. Your agent tried to figure the problem out and then told me to take it to Best Buy.
Greetings, Jean! We regret to hear you are experiencing issues with your device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We do support and sell the iPhone SE. If you have any further questions or concerns regarding this issue, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 24, 2021
Cell **. Email **. Pure Talk suspended my paid service. I could not make calls or receive calls for weeks but did get text service. I was hospitalized with Covid during this catastrophic event. My wife send me a Walmart TracFone for communication. Calling customer service was useless. They do not answer or call back. Finally found a Pure Talk email address where I sent my woes. A couple days went by without a response but my phone became operational.
Greetings, Melvin! We regret to hear that you are experiencing service issues. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 23, 2021
I'm not sure how much of my frustration is Pure Talk, ATT, or Apple. We bought 2 iPhone 12 pro max at the same time we moved service. The 2 iPhone 11 pro on the plan are now working without complaints. The 12's are better too. Perhaps part of it was ATT not doing their part in a timely manner. I can't imagine my experience is the norm.
Hi there, Stephen! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 23, 2021
We Love it! Our bill has been cut in half from our previous company (AT&T), the service has been great. I don’t like problems and we haven’t had any! Thank you Pure Talk for making cost, billing and quality service a breeze.
Greetings, Brenda! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 23, 2021
From the very beginning I have been very dissatisfied with this service. My last experience was that my son disconnected his phone and got another number without me knowing through his mother. He was on my plan for one day and I asked her if I could get a refund and I have heard absolutely nothing from anybody and have not received any kind of credit. It is extremely hard to get in contact with anybody. When I do call in I have a choice of them calling me back however this is hard due to my work and me not being able to pick up the phone all the time. I have literally sat on hold for hours during the evening hours trying to talk to anybody.
Greetings, Shawn! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 23, 2021
I would like voice mail like Verizon had on my iPhone. Dial up without messages on phone is not that good. Maybe I am missing something, but can’t figure out how to get customer support. If you can help, let me know.
Greetings, Terry! Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 23, 2021
Excellent coverage, internet and data. I see no change in service, but I feel that change in my bank account every month. I highly recommend this company. When I had issues with starting up the service, the reputable and excellent customer service was there to back up the promise. I only made 2 calls. The first was that I didn't know you could punch out the SIM card to make it smaller.... duh! The second was to fill out the data changes. Simple. Thank you Ben ** for recommending this to me. I save $600/year with Pure Talk.
Greetings, Melba! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 600 dollars a year by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 22, 2021
Having contacted your offices several times and promised return call(s) regarding my PAID Service I am thoroughly disgusted. No calls have been made nor other contact except this message of inquiry. Are you ready to honor your commitments? Answer you’re almost there etc.
Greetings, Frank! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 22, 2021
Needless to say, I close my account this morning I went back to T-Mobile!
Greetings, Ash! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. At this time, we are only able to guarantee that the Wi-Fi calling and visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee these features will function for all Android devices. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 22, 2021
Bought PureTalk phone with new account. Phone doesn't work all the time, otherwise it's ok. Tech service is a bit difficult and slow to reach. Had to make several calls to tech re: phone. No success - I currently remove sim card & battery and then put back in the phone to get it to reboot. Then it works. I wanted a flip phone however the ZTE Cynbal is a piece of crap and I paid for it.
Greetings, Lynda! We regret to hear you are experiencing issues with your device. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 22, 2021
The Pure Talk service has been good. There have been a couple of differences but it’s worked out pretty well. I am very thankful that I have Pure Talk and that Pure Talk is available in this area. I have recommended Pure Talk to others.
Greetings, Kay! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 22, 2021
The service is ok. The price is excellent, but I have had issues with the voicemail not working like it used to with Verizon. I like being with a separate company, not being held to Woke ideology, but I have lost Some coverage by switching from Verizon to Pure talk. My text messages also go very slow. It sometimes takes several minutes to go through. If I have unlimited talk and text, it shouldn’t matter whether my data is used up or not for the text to go through. Again I really appreciate being part of a good company, but it would be fantastic to get these issues fixed. Thanks.
Greetings, Luis! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 22, 2021
I had been seeing ads for Pure Talk for a pretty long time. However, I had been with AT&T since I got my first cell phone in the 90s!! I have stayed because it just seems easier than changing sometimes. But, I had a friend switch to Pure Talk and he was really pleased so, he convinced me to make the switch. I was paying about $124 a month for 2 phones and now I'm paying about $55! Same service with a much lower bill. I can't say enough good things about Pure Talk. The whole process has been so easy and now I wish I would have switched sooner!
Greetings, Kimberley! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 22, 2021
I signed up for Pure Talk earlier in the summer, but immediately canceled my order after my husband read several negative reviews from other sources. My cancellation process was very smooth at that point. I then read reviews from this source which encouraged me to try again. My experience with Pure Talk's customer service has been excellent. The wait time is not unusual compared to any other customer service department I have dealt with. The customer service members have been friendly and knowledgeable.
As for the service itself, we have had no issues there. I did have a brief moment when I checked my data usage and thought it was saying I had used 3 gigabytes when I had only used 3 megabytes. When I talked to customer service, the representative explained that I was misreading the pie chart at the top, and that it was showing the proper data usage. He was very gracious with my confusion. We have 6 lines each on the 4 GB per month plan. Our former plan with AT&T cost over $250 per month, and we went over our plan data every month. We are saving over $100 per month with Pure Talk and no longer going over on our data usage. I definitely recommend this company!
Greetings, Leila! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 100 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 21, 2021
Your advertisement mentions six gig for $30 and that is not what was offered to us. My son with his first phone has two gigs and I only have four. Not quite sure why the discrepancy. Other than that we are happy.
Hi, Julie! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 21, 2021
My son's phone: ** was not able to call out or get reception. I called customer service to find out if it was your service and if there was anything I could do to improve for him. Customer service took over 30 minutes to answer my call and then could not even tell me if his location was in your coverage area. They transferred me to the technical help department. After more than 30 minutes on hold for them, I gave up. I don't have time to spend over an hour on hold. Do you think this is acceptable? What is wrong with your company? My daughter is also having problems with reception - and she is in a different city. My husband and I were also going to switch to Pure Talk, so we would all be on the same plan, but now with all of the problems and no one to help, it seems stupid for us to switch to a company who refuses to speak to their customers.
Greetings, Kim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 21, 2021
I chose Pure Talk because I wanted to lower my mobile phone bill. I was not happy to find that I would now be using AT&T towers. In the six weeks since I started service, I have had mostly good service. But I do find that I get more echoes on phone calls and I lose service in certain areas more quickly than I did with Verizon service. The only real advantage for me has been much lower phone bills.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Overall, we are happy that you are saving money by making the switch. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 21, 2021
Person was very helpful. Directed me to technical support and they gave me the right number and guidance to setup my voice-mail on my phone. Technical support gave me the direct number to them if I had any problems with the setup and would give more help if needed.
Greetings, Remo! We are delighted to hear about your experience with Pure Talk thus far. We are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 21, 2021
Our iPad used to work with or without wifi. Since switching to your service that is no longer true. Yes we have talked with techs twice and it has actually gotten worse. I believe we will be dropping this portion of our service with you and moving it elsewhere. This is very disappointing.
Greetings, Wayne! We regret to hear about the experience you have had with Pure Talk thus far. Regarding the data issue, It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings.
Reviewed Sept. 20, 2021
I would not recommend this service. My expectations when reviewing the service coverage was that I’d have sufficient service in the critical areas I travel through on a monthly basis. I do not. Additionally, caller ID of those leaving voicemail does not display on the phone. You have to call in to voicemail and enter a password to find out who left you a message.
Plus, when ordering my phone, nowhere was it indicated that I would have to be home to sign for the phone. PureTalk does not allow FedEx to hold the package at a shipping center for pickup. This was incredibly frustrating to learn after my order was placed and the phone was not delivered because I work outside the home during the day. I have had this service for 2 months and I plan to cancel as soon as possible. It’s not anything like what I expected it would be.
Greetings, Julianne! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device. Please restart your device and this feature should be available to you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
I do not receive any group text messages that I need from my boss and other managers, I do not receive picture texts and I cannot send a group text to my employees or send a picture text. I am very seriously thinking about going back to AT&T.
Greetings, Gina! We regret to hear that you are experiencing issues with accessing your text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 20, 2021
Data sucks, as in barely works in my living room and I live just outside of town. Issues with their service and they can't or won't do a damn thing about it. When I call, I can sit on hold forever or have them call me back. Having them call me back takes four hours or more, since I only have access to my phone most of the time, you are 100% useless. When trying to fix it online, I get the same worthless reply every single time, even when I state in my original comments that I've already tried 'this' fix. I have simple needs, little call or text time, ability to send pictures, data that works where I am. I am in the process of finding a new carrier but being careful so I don't get screwed again.
Hi there, Kyra! We regret to hear that you are experiencing issues with sending MMS messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Sept. 20, 2021
Every time I’ve had a question, they answered it and if I had a problem, they were able to fix it on their end. I love Puretalk!!! I would recommend Puretalk. I watch the bars signal and I’m able to stay connected where before I wasn’t.
Greetings, Marvin! We are pleased to hear that you are enjoying your Pure Talk service thus far. Our Technical Support department is always eager to assist with any questions or concerns you may have as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 20, 2021
My phone constantly disconnects from calls, three and four per card just connections. I have trouble calling out of the country with my country card that I purchased from you. My phone that I purchased from you does not work hardly at all. It works terribly so worst phone I ever had. And then when I try to call I have to stay on hold for an over an hour it’s ridiculous. I’ve never seen anything like it. Worst customer service ever.
Hi, Laura! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
Can’t see who leaves VM. Must listen to VMs sequentially is not business friendly. No way to return call from VM. Limited time throughout the day to listen to all voicemails each time checking voicemail, especially when looking for a specific VM.
Hi there, Scott! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
I love the savings. Transition was difficult because of phone supported and sold @ AT&T: Sonim xp8. Several calls to tech support, Always with recording of "high volume"... Maybe could have expected 'high volume' after advertising on so many stations and hired a few more techs. HOWEVER... Your tech people are great.
Greetings, Stephen! We regret to hear about the experience you have had with Pure Talk thus far. Overall, we are happy that you are saving money by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 20, 2021
The carrier you use is unreliable and very spotty. Also the Nokia phone purchased, through you, is very hard to get help with. When traveling on interstate highways to many drop calls or no reception. This doesn't happen with my wife's US Cellular plan. Will be happy when my plan time expire.
Greetings, Marshall! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
I have problems with the connection. When I am talking with somebody, communication cuts out, and it happens every day, especially if I am talking upstairs. Also, it would be helpful that the company offers international calls. To call South America, I need to buy a card.
Hi, Elena! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 20, 2021
I called about my husband getting bumped off of an important call. His best friend's youngest brother had just passed away. The lady I talked to, Gardenia, suggested my husband had accidentally disconnected the call which was not possible due to him having the call on speaker. I tried to tell her that his call was actually replaced with a telemarketing call. She said that that wasn't a Puretalk problem but a problem with my husband's handling of his phone. We are not stupid people and I don't appreciate being treated as such.
Hi there, Rebecca! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 19, 2021
Can't reach you by phone. Been trying for the last week!!! I'm about to shop for another carrier. I've been calling days and evenings since I signed up with Pure Talk nearly two months ago. Please call me day or night as I am having trouble setting up VM, etc.
Greetings, Dennis! We regret to hear that you are experiencing issues with the service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 19, 2021
Not receiving text messages from some people. My son being one that doesn't come thru and others as well because of the number coming from Straight Talk. Wish I never would have became a Pure Talk customer. They have no idea what the problem is.
Greetings, Tracey! We regret to hear that you are experiencing issues receiving text messages. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
I’m neutral on my decision because I don’t seem to have good service everywhere. Always having to turn on airplane mode for 15 seconds to get internet to work or get text to go through. It happens when just going a few miles down the road. And sometimes it just goes to no service for any reason at all.
Greetings, Brad! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
I have spoken to PureTalkUSA several times. The people are pleasant and helpful. I was dumbfounded, however, when filling in the blanks, you had my phone and address incorrect?? Today I dialed technical support and was told that the changes made to my phone were made by the manufacturer, not PureTalkUSA and suggested that I take my device to Best Buy and have their Geek Squad check my phone.
Greetings, Montie! When switching to a new provider, some settings on your device may be altered. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
Pure Talk's customer service has been top notch and I couldn’t be happier. But for most of my day I have little to no cell service. I constantly have to check my phone and make sure it has reception so I’m not missing calls. Also with the one to two bars I usually have I can’t send text message and when I’m on a call with somebody it usually cuts out no fewer than 5 times or drops completely. I really do like having Pure Talk as my phone provider but the constant no service is becoming an issue. Thank you for your time and all that you do. Sincerely Caleb.
Greetings, Caleb! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
I have so far have had no problem with using my phone. I'm still trying to figure out how things work. There is things on here that I will probably take forever for me to understand it. I'm really glad to be a customer.
Hello, Linda! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 18, 2021
Very difficult to get started: we had to do special steps in the process to come over from Verizon. We told you we were coming from Verizon but you waited until we called with problems before you told us about the special steps. No compensation for the first two weeks of headaches. The pricing is total bait and switch. The ads said ‘You don’t need unlimited data. What you need is 2Gig of data and if you go over we won’t charge you”. Of course we went over because everyone uses more than 2 Gb. What you didn’t say is that the speed drops to the equivalent of dial-up after you go over on your plan. No, you don’t charge us if we go over but the throttled service is completely unusable. Our mobile data connection stops working at random. We have to restart our iPhone 11s a couple times a week.
Our messages don’t go through periodically. I have had texts to customer fail to send. This is a major problem because I think I have responded to an urgent customer request or inquiry only to learn later that they never got it. The same thing happens randomly between our family phones. I called support so many times for all these issues with no help or relief. They say they will fix something or reboot something but we still have these random problems. We will have to switch to another carrier if we can’t get these problems fixed and get some compensation for the first two months of problems.
Greetings, Brandon! We regret to hear about your experience with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Regarding your text messages, it seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Sept. 18, 2021
My friends say there is a lot of static and reverb when I call. Almost 90% of the calls to my wife's phone has reverb and static. I'm thinking about going elsewhere for my cell service. Though, I like the price, the quality leaves a lot to be desired.
Greetings, Stephen! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
The first 3 weeks of my service I spent 23 hours on the phone with your service team (loosely stated). The voicemail is the worst experience since the late 90s. The internet is very slow!. The reception is terrible! Rarely do I get 3 bars in my home. PT should have my complaints in my account memo. On 8/27/21 I responded to Adriene B. (she messaged me on FB) as she stated she wanted to assist me. I gave her my phone number. Since then NOTHING has happened. At this point, I am strongly considering changing my service back to Verizon of which I despise, but, at least their service was superior to PT's!
Greetings, Bob! We regret to hear you are experiencing issues with the service. Please accept our apologies for any inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
I called in to make a payment and there was no way unless I spoke with a representative. Waited 20 minutes before I just used the web site only to be charged a $5 "convenience" fee. Customer service area is impossible to reach. I’ve had to call for other issues and hopefully you have a minimum 45 minutes in your day to be on hold because that’s what you can expect!
Greetings, Colin! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
Hey gang, I switched to Puretalk and love the pricing. This is an optional phone for me (a distant secondary phone) because I can use my work phone for anything. Except naughty things like **. The only small gripe I have that in some areas I go, the reception fades out to 1 or 0 bars. I travel much with my job, and for the most part, works pretty good until I get further north like Stuart or Indiantown as examples. Other than that, I recommend Puretalk and have told others. I give you all a 4/5 stars. Had it not been for some reception problems every now and then with towers, 5/5 stars!
Greetings, Shane! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your Pure Talk service! Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 18, 2021
Very happy, we do want the texting turned off! I will set it up not to receive incoming texts! Work drives us crazy with texts! I had it turned off to one line, but still receive them. I will be contacting you to get it done. I love Pure Talk.
Hi, Rita! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
I've had some significant issues with 5G connectivity dropping at critical times. It seems to have gotten better in recent weeks, but when I first moved to Puretalk my data connection was highly intermittent, dropping at the worst times (like when I needed to access my phone-based ticket while walking into a sporting event.)
Hi there, Timothy! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
Three reasons. 1st I told you I did NOT want you to bill automatically and you did. 2nd my husband finds it is too complexed for him to use. 3rd When I tried to get into my account to see if I could change the billing method, the system would not recognize me nor did it give me a way to reset a forgotten password. I will be canceling the service.
Hi, Marilyn! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
Great service and value, but a cell service provider with no Android App? That's crazy! Otherwise, service is excellent, value is best in class, and service quality great. I switched from Republic. I won't switch back, but their Android app made it easy to see my account and data usage statistics.
Greetings, Phillip! We are delighted to hear about your experience with Pure Talk thus far and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 17, 2021
I love Puretalk. The service is great. It works well at my house and the customer service is very good. They respond to you quickly and are very helpful. Thank you Puretalk!!! I have had trouble with other carriers but Puretalk works great no matter where I am. Value for money is really good also.
Greetings, Donna! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the service we provide. Thank you for your feedback. Happy Savings!
Reviewed Sept. 17, 2021
When I first put in my PureTalk SIM card, my voicemail page was not showing the list of my vms. I called customer service and the tech was able to turn it on. She said occasionally it will not happen automatically when ported. Customer Service handled my call efficiently. I actively promote PureTalk.
Greetings, Pamela! We are delighted to hear about your experience with Pure Talk thus far. We are happy our Customer Service department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
My initial reason for switching to PureTalk was the unbeatable price. Technology is expensive and rather than rewarding faithful customers with better prices, most companies raise prices over and over and over again. Pure Talk is a breath of fresh air. The level of service I am receiving is every bit as good as I was getting with TMobile. And as far as I am concerned, your customer is second to none. I had some initial difficulty getting my phone set up, During this process the representatives worked tirelessly and patiently to solve every problem. Thank you to all who worked with me. And thank you to PureTalk for excellent quality, excellent service, and excellent value. I am proud to be a customer.
Greetings, David! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 17, 2021
I frequently experience dropped calls and would estimate the frequency as 2 to 3 times a week and notice on a daily basis that some callers complain that my words cut off during conversation. The dropped calls happen when I’m out and about as does the complaint with the cut off conversations.
Greetings, Christine! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
My unlimited data runs out halfway through the month. I’ve had 3 other services and this has never been an issue. Going to switch back ASAP! Once the high speed stops it’s too slow to to run the GPS app.
Hi there, Donnie! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
I did not get the 1/2 off first month pricing. Coverage is iffy in places more so than I imagined. Also the customer service people basically had no clue how to get my email working with a new phone purchase. And there is a contractual period if buying a phone.
Hi there, Paul! We regret to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 17, 2021
Native English speaking representatives are a must for me. I am hard of hearing and have difficulty speaking with people with foreign accents. Fair signal strength almost everywhere and good coverage. It's pretty good value for the money in my opinion. Not much 5G coverage if any.
Greetings, Ronald! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the service we offer. Your feedback is greatly appreciated!
Reviewed Sept. 16, 2021
Had problems understand people on a call, after 2 months with other problems, I waited a very long time for tech support. The person walked me thru setting which seems to help the following: texts could not support pictures, missing calls due to phone not ringing. I asked why the setting weren't changed when I switched to Pure Talk instead of me having all these problems for 2 months. Poor excuse from tech person. Other than the price, which is the only advantage, I will probably change to another service.
Hi there, Nancy! We regret to hear that you are experiencing issues with sending and receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 16, 2021
I very much appreciate having American customer service agents that I can easily understand and who can understand me and are patient. It's a good value for what I need it for. I'm working on having other family members switch over as well.
Greetings, Patrice! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 16, 2021
I have had several issues with the service dropping out or not coming on line. When trying to reach technical service, thru the regular number, I have not been able to so so...twice. The first time I held for 41 minutes and the gave up and hung up. The second time, while on hold the line went dead after 22 minutes. I'll be switching services soon.
Hi there, Zane! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 16, 2021
I was 100% satisfied and happy with the service I received from your employees and the start up. Unfortunately my cell phone service it’s not as good. I have to constantly reset the phone because I can’t get network settings. LTE is not working anywhere. I spent the weekend Working in Pensacola and could not get online once. Not even while I was on the highway on the way back here the only place I get services and when I’m at home with my own Wi-Fi.
Hi there, Victor! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 15, 2021
It takes a half minute after I dial a number for the other phone to start ringing. Half of my calls go to voice mail 1st without my phone ringing. The only way I know that someone has called is that the voice mail chime goes off on my phone. I expected better service than this.
Hi, Susan! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 15, 2021
The thing I love is you are so easy to contact and talk to a human being. Your staff is super helpful. My sad note is that when my data slowed down it made the internet almost impossible to use. I was unable to watch my favorite podcast because the video wouldn’t load. I didn’t experience such a drastically noticeable slowdown with our previous carrier. Overall, glad we made the switch because we’re saving money.
Greetings, Sally! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 15, 2021
I subscribed to unlimited data. Loss is for the entire month of August. Customer service and technology were never able to restore my data. I wrote a negative review and suddenly I have data. Still waiting for a response as to what happened!
Hi, Barbara! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 15, 2021
My husband and I are have only been with Pure Talk for a short period but are very satisfied with both the reception and services. We travel around the country camping and have service where we did not with other service carrier. We both highly recommend switching to Pure Talk.
Greetings, Maria! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 15, 2021
I am disappointed because all the ads that I have seen and heard promoted that I would have the same number of bars as my previous company. I have had Pure Talk for 3 months now and very rarely have I had the same amount of bars as my previous company. I have gone into buildings that with my previous company have gotten 3 bars minimum and now have had my phone say no service. Outside of my issues with signal when I do have good signal strength the service and call quality is similar to my old company.
Greetings, Mike! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I had your service for exactly 45 minutes and then nothing. My account was cancelled months ago and you're still charging me. I'm going to have to bring my attorney into this just to get money back. I hate your company and I'm telling everyone I know how you truly work!!!
Hi, Linda! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I was on the fence about switching because I didn’t know what coverage would look like but I am really glad I did! The same coverage I had with Verizon without all the **! Voting with your wallet is one of the most important things we do can do. I’m saving $56 a month!
Greetings, Julissa! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 56 dollars by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
Overall Pure Talk is great, unless you need customer service and then you will be on hold for hours. On two occasions I opted to be called back, and no one ever called back. This is only my second month so I am not sure how much of a overall reference this really is.
Greetings, Tim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
Have had great experience since going to you. All the other providers wanted to charge way too much for the same service that we have with you. The site is also very easy to use. When I would try getting someone with the other providers it took forever and they would not be very helpful.
Greetings, Daniel! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
It is a pleasure to call your company everyone is so pleasant and helpful. They create an atmosphere where one feels like his questions are legitimate and important, how relaxing. Everyone is so helpful and understanding. My questions have always been answered and problems solved. I have and will continue to recommend Pure Talk.
Greetings, Tom! We are pleased to hear about your experience with Pure Talk thus far and that you are enjoying the low prices that we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Reviewed Sept. 14, 2021
Voice Mail often says wrong password entered. After several attempts and hours lets me retrieve message. The correct password Was entered when access was denied several times and different days. Has there been a Problem with your System? How do you correct situation.
Hi there, Jerry! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has reset your voicemail password You may restart your device and test to see if this is now working. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I'm satisfied with my service. It's working great here. I have a friend who tried Pure Talk and it didn't work out for her or her husband because they can't get ATT, but as for me and my husband, it's great.
Greetings, Diana! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 14, 2021
Very very frustrating at first! Would get strange messages not letting me use it. My texts take about a minute before I can send them. I had several questions but each time I called the wait was too long. Transferring contacts took forever and I still don’t have everything. I really want to enjoy it! Getting little bit better.
Greetings, Nancy! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Sept. 14, 2021
I am highly disappointed in the way the text messaging service is ran. I cannot receive picture or group text unless I'm on wifi. When I do receive them they are not in order. Can this be resolved? It's imperative that I receive the texts for business.
Hi there, Marcus! We regret to hear that you are experiencing issues with sending or receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 14, 2021
Since switching from AT&T, I have noticed absolutely NO CHANGE in my coverage. In fact, the coverage may actually be better! I live in a rural area of Mississippi and often had a few "dead" zones where calls would drop and that is less frequent now. Overall, I'm very pleased with the service!
Greetings, Tracy! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying our service thus far. Happy Savings! Your feedback is greatly appreciated.
Reviewed Sept. 13, 2021
I am new cell phone user, had Pure Talk for almost a year since I had cell phone, since then 3 times I get MMS problems. They change access codes and does not last long.. Now here I am again 7 hours waiting on them to no avail. I am going to look at another provider or get a landline. Thought I needed to be in 21st century but now not so sure hitting 7-1/2 hours..NUTS!!! Need another provider or landline.
Hi there, Judi! We regret to hear that you are experiencing issues with sending or receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Sept. 13, 2021
Have had really bad, or unknowledgeable customer service. But it's the reception and coverage. It is bad, plain and simple. In the middle of Toledo, driving to Detroit losing reception on 75, connecting in my home or worse as a teacher, poor connection in my school.. I am not allowed to use their wifi so depend on my phone... very poor and unreliable.
Greetings, Barbara! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
I have gotten good service using my Pure Talk service. Customer service is helpful & friendly. The process of changing services wasn’t difficult to do. Every time I have called customer service I have gotten to talk to a person. Didn’t take long.
Hi, Mary! We are pleased to hear about your experience with Pure Talk thus far and that switching was an easy process. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for being a Pure Talk Customer! We truly appreciate your business. Your feedback is greatly appreciated!
Reviewed Sept. 13, 2021
Not very good coverage at my house. Usually only 1 bar. Once in a while 2. Have to stay in one place while on phone. If I move around my call drops. I was hoping to get rid of my landline but until I get better signal strength I guess I'll have to keep it. Verizon was bad here also.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. . Please accept our apologies for this inconvenience. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Sept. 13, 2021
After I got Pure Talk service I was not able to access my voicemail transcription and had to reset my voicemail account. It also doesn’t tell me if I have voicemails or how many. I am very satisfied with the service and love the price.
Hi there, William! We regret to hear about the issues you are experiencing with accessing your voicemails. Please accept our apologies for this inconvenience. Regarding your voicemail issue, Our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com