PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,940,416 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 25, 2021
Voice service is good. Texts are ok as far as I know. Data service stinks. Most of the time I cannot check email, Google Maps, or news. VERY UNHAPPY. I have reloaded SIM info twice. These guys cannot diagnose the problem because, according to them, they don’t have the ability to look into the AT&T network.
Greetings, Mark! We regret to hear you are experiencing issues with accessing your data. Please accept our apologies for any inconvenience this has caused. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 25, 2021
Using Android Samsung 8. The majority of my group chat messages and message attachments sent from my contacts download as an empty "No Subject" and always from I. I have researched and followed the instructions online that you have provided got phone programming (Access Point Names).
Greetings, Greg! We regret to hear that you are experiencing issues with sending and receiving MMS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 24, 2021
I switched from T Mobile because I was told you were Pro life and I am a Conservative. However, I am a single mother. I am a flight attendant. I flew to Cancun and my son was sick. I could not make a call or text from Mexico to check on him. T Mobile gives me the ability to talk and text from Mexico for free. I’m sorry to say that I will have to switch back to T Mobile. My son is most important and your commercials tell me you provide the exact same service and that simply is not true.
Hi there, Christel! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that we only offer an International Calling plan to make calls outside the US. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. This international pin is not intended for travel outside of the U.S. For more information, please contact our Customer Service department. Thank you for your feedback!
Reviewed Nov. 24, 2021
Sorry service in my area, it shows no bar ever.. My friends and family tell me they just can't reach me, they say it goes straight to voice mail. I'm just not happy with it. I'm not sure how to resolve this issue, thus the reason for this email,
Hi there, Terry! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 24, 2021
Can't get on YouTube, can't open email, can't get on Google Maps, or internet, don't know what is going on, you brag about the good service on the advertisement but it's not working, would like to know why before I go and get a phone from Straight Talk that I know will work. Pease let me know how you are going to fix it.
Hi there, Mark! We regret to hear that you are experiencing issues with accessing the internet. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:11/27/2021Greetings, Mark! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 24, 2021
My only wish is for better voicemail service. Pressing 1, then 8(!) digit PIN code is soo '90s. I switched from Verizon and am used to its excellent visual voicemail. Otherwise coverage, call connection quality, data speed and, of course, price are excellent.
Hi there, Dmitry! We are delighted to hear about the experience you have had with Pure Talk thus far. Regarding the voicemail issue, visual voicemail is supported on iPhone 6s and above, but it is not guaranteed to work on Android devices. Our Technical Support department has activated the visual voicemail feature on your devices. Please restart your device and test if this feature is available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 23, 2021
Now I had a trying time getting things set up on my phone. Once things were working I have no problems but 1, I have no voice mail. Voice mail would help us out. Now if we could set up voice mail my switch to Pure Talk would be an excellent experience.
Hi there, Daniel! We regret to hear about the experience you have had with Pure Talk thus far. Regarding the voicemail issue, press and hold 1 on the dial pad and follow the prompts to set up a password. If this option does not work try dialing your mobile phone number instead. Overall, we are happy you are enjoying the service we provide. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 22, 2021
I kept seeing PureTalk advertised on TV. I finally decided to check it out. I asked many questions of the associate. The more I heard, the more I decided I couldn’t possibly lose by trying it out for 30 days. If not satisfied I was free to cancel. I have been nothing but satisfied and so appreciate the lower monthly bill. I have noticed no difference or decreased capability with PureTalk than with my former carrier Verizon. I am very pleased to have joined your great service!
Hello, Elizabeth! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 22, 2021
Started off on wrong foot at beginning. By time I got my phone & got it set up and then got my husband added on things are going smoothly now! Plan on continue to use Pure talk. Have good service just as I had with AT&T. Lower phone bill for both of us.
Hello, Frances! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 22, 2021
I get 1 bar of service, if I hold my phone correctly, Siri doesn't WORK, I lose my signal if I go outside in front of my house. I only get one bar of service, until I go 500 feet from my residence, still no internet, dropped calls, calls cannot be completed. If I can find Another service, I will, so, don't count on me staying with a service that ABSOLUTELY SUCKS!!!! I'M NOT EVEN GETTING 1/10th OF THE SERVICE THAT IS ADVERTISED!!!!
Greetings, Kim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to look into this matter further. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 22, 2021
Pure talk may use ATT network but in some areas the carrier has slowed down so much that online network is almost useless. Also finding certain text to numbers consistently not go thru (example, check in text at Sam's). Already had to drop one number with son in Washington DC because service not good there and may soon be looking at alternatives for my location in Amarillo TX. Sons in OKC and KC seem okay, but have also noticed definite slower speeds as well.
Greetings, Karen! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 22, 2021
I like Pure Talk but wish it did not need a number for voicemail. It would make it easier to get messages. Also wish it had an app. The phone service is good though and I have been satisfied so far with the company.
Greetings, Linda! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 22, 2021
MAN - I called in and wrote several emails for over a WEEK. Visual voice mail was not working. I had to call into my phone number and put in my PIN and then sift through all the voice mail and it was a DRAG. And just today ALEXIS fixed it lickety split! And it was her birthday! HAPPY BIRTHDAY! WAY TO GO!
Hello, Stacy! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 22, 2021
When anyone calls me on my cellphone and I am at home, the reception is so bad, I cannot communicate. I have called customer service to fix the problem, but it continues. I live along the shoreline of Lake Michigan.
Greetings, Mary! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 22, 2021
Received ones that didn't pertain to me. 4-5x/day. This was my second call to complain and this time a woman with a Florida accent was patient/kind and slowly fixed the problem with the texting & also changed the language from Dutch?? to English. She should get a raise....
Hello, Carmen! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 22, 2021
Your billing process sucks! No flexibility. Charge EXTRA if I pay early. Termination if I have small issue on the ONLY DAY YOU ALLOW. I had max bill for unlimited data, but you don't support any Hotspot activity. And you cost as much as other "discount carriers" like Metro. They offer MORE SERVICE, LOWER COST, MORE PAYMENT OPTIONS!!
Greetings, Eric! We regret to hear about your experience with Pure Talk thus far. Please note, payments submitted outside of Autopay will incur a $5 transaction fee. If an issue occurs with your payment, our system will attempt to process a payment for the duration of 7 days. After the 7 days are up, your account is at risk of being deactivated. Regarding mobile hotspot, at this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee this feature will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 22, 2021
Way too long for waiting time. Menu should also include option for Technical support. Your Company also changes settings without permission or notification. You may notice I quit Pure Talk today. Don't go for cheap. Your support system is not technical enough.
Greetings, James! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 21, 2021
We live in a large metropolitan area and have problems with the service. Text messages sometimes have a two or three hour delay. My Family member with Pure Talk continually uses my phone as a hotspot so they can connect to the Internet. We are not at all happy with the coverage. I am thankful we had one family member try the service before switching everyone over.
Greetings, Joy! We regret to hear that you are experiencing issues with text messaging and accessing your data. Your device's network settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 21, 2021
I have had this service for about 3 months. It started bad and got worse. I have contacted your tech service many times. My latest email of 3-4 weeks ago has gone unanswered. I travel 5 states, and have encountered many dead spots, which is a stark contradiction of your advertising. At times I lose phone and text, at times, internet. When I talk to your experts, their goal seems to be to bat the ball back into my court, then bu-bye,.
Greetings, Lynn! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We would like an opportunity to look into this matter further. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 21, 2021
With Pure Talk, the coverage has been just as good as I experienced with Verizon, but my payment is significantly cheaper. I’m so glad I switched over after hearing Ben Shapiro talk about it so many times. Customer service has been quite helpful and accessible as well.
Hello, Lynnae! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 21, 2021
I work at the Yuma Proving Grounds, outside of Yuma, Arizona. While Verizon and AT&T towers are available, PureTalk does not work. It is frustrating not being able to use my phone while at work. When I quit working at YPG, I will not be taking PureTalk with me. I will not go through this a second time. Oh, I am advising others not to use PureTalk based on my experience at work. Oh, well.
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We would like an opportunity to look into this matter further. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Original Review: Nov. 20, 2021
I’ve been paying for data for over 2 months and it still doesn’t work. Phone only works for phone calls. Can’t send or receive picture messages and cannot access apps or go online unless I’m home and connected to my wifi.
Greetings, Jennifer! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Nov. 20, 2021
Just this morning recommended Puretalk to my men's Bible study group. Same service, more data, half the price of Xfinity! The need to create a parallel economy and rid ourselves of the cancel culture if we don't conform to biased rules, contributions, and policies is long overdue.
Greetings, Dan! We are pleased to hear that you are enjoying your Pure Talk service and the low prices we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 20, 2021
The only reason this isn’t a one star review is because of how hard the techs worked to get decent service. It just wasn’t to be. Ever since we signed up about 2 months ago I have gone from 4 bars of service to 1 or zero. Many calls simply do not show and I cannot send pics or other data. Sadly, as much as I want to stay, I will be changing providers. T-Mobile and AT&T towers do not cover our area. I wish They had disclosed from the outset which of the major providers' service they were using.
Hi there, Sandra! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience.Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 19, 2021
Pure Talk promises to offer the same service as the big carriers. This is not true. While I had no problem receiving group text and texts with pictures while ATT was my carrier, the same is not true with Pure Talk. Same phone, same towers, but not the same service. Since customer services says they can't fix the problem, I am loking for a new carrier
Hi there, James! We regret to hear that you are experiencing issues with sending pictures and receiving phone calls. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Nov. 19, 2021
Both my husband and I are very unhappy. When I make a phone call, I might have to wait up to 30 seconds for the call to go through. Downloading a YouTube video or Podcast can take minutes, and it drains the battery. My husband cannot text certain people, despite calling customer service for assistance. Their solution doesn't always work. When I'm talking with someone they complain they cannot hear me. I never had any of these issues with my previous provider. I'll have to leave PureTalk if these issues are not resolved.
Hi there, Judy! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:11/24/2021Greetings,Judy! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 19, 2021
Pure Talk has great 5G service, no drop offs on calls and at a price that can’t be beat over the big companies that require subscriptions to get a decent price. I’ll continue my monthly puretalk service until I return to Europe.
Hello, Carl! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 19, 2021
Had a smooth transition away from another major carrier to Pure Talk. Had one minor glitch that was corrected easily when I talked to an agent and have nothing but good happen since. I am now paying less than half of what I used to pay for the same phone service. I tell people they are crazy to stay with the major carriers when this service is here
Hi there, James! We are delighted to hear that you're enjoying your Pure Talk service and that you're saving money by making the switch. Thank you for your feedback. Happy savings!
Reviewed Nov. 19, 2021
Had the service for a couple months now, I have trouble making calls, and receiving calls. Single strength seems like it's okay. But that could be the issue. Had LTE single and could not place calls. Thinking about switching back to old provider.
Hi there, Richard! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 19, 2021
I signed up with PureTalk because of their company background (service to and love of country, tip my hat to the owner) and because of the cost savings. I was so floored at how my cell service is the best that it's ever been!! I live at 9000 feet elevation, and I've had Verizon and ATT and always had terrible service, constant drop calls and interruptions at my house. I no longer experience that with PureTalk. Thanks team! Hugs to all! Saba
Greetings, Saba! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving on your service bill by making the switch. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Nov. 18, 2021
Easy to work with. Very helpful getting everything to switch over, much easier than working with the larger networks. Our rate was cut in half from Verizon and service is actually better in our house and neighborhood. Thankful for Rush to advertise Pure Talk.
Hello, Matthew! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 18, 2021
Wanted to place an overseas call. Contacted Customer Service; was told to buy a $10 access card from Life Wireless. Bought the card, then was told I was to dial a special access number, then the number I was calling. Tried a few times without success. Contacted Customer Service again, was given more suggestions; all of them didn't work. Gave up.
Received an email survey from Trust Pilot, asking about my experience. A few days later, received an email from Pure Talk with an apology. I was told I would get my $10 back; all I had to do was contact Customer Service. I called again, talked with them for an hour, and my refund was still denied. So, the same company that told me I would get a refund, denied it! I've had enough. I'm planning on switching to another carrier. Perhaps I'll get better customer service elsewhere.
Greetings, Eric! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 18, 2021
I use my phone a lot, and in the first two months I've hit the built in cap of 5,000 minutes. Mid sentence, the calls drop, and I can't make or receive any calls until they reset my minutes. It's been a real hassle. As far as unlimited data, when you hit your bandwidth allocation, bandwidth is throttled back so low that not even Pandora will stream audio. It's unusable. I have to really watch each GB of data used, but the monthly cost is 1/2 of what my other plan was. It's worth the hassle.
Hi there, Allyn! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you would like to make changes to your service plan, you may log in to your account portal online via our website. Once you have logged in, click on the " Plan" tab and select change service plan. You will have the option to upgrade your service plan "today" or "next billing cycle". Plan pricing promotional offers are only valid for first month of service to all new customers. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Nov. 17, 2021
It is saving us $80 a month and still having 2 phones, more coverage and 6 g each phone way better than we had w/Verizon. No dropped calls, clear calls, we love it. Only downside is the AT&T carrier which sends me texts on 'specials' they offer for 'free' or shipping only ie $5-$10. First one we did was worthless. Tried everything - never could get it to work. Have been ignoring their texts and delete them. Sorry, AT&T offers are junk and not worth what they say they are. Otherwise we are extremely happy with PureTalk service.
Greetings, Francine! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving over 80 dollars a month on your service bill by making the switch. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Nov. 17, 2021
One of our phones was not receiving notifications including texts etc. The first person I talked to, Mahogany, put me back on hold and I had to go back through the initial process. Got another person, DJ, he tried to help but decided he needed to send me to technical support. That person, who unfortunately I did not get her name, was extremely rude and short with me on the phone. We are considering switching companies since no one can seem to help us with our phones.
Greetings, Jill! We regret to hear to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. We would appreciate the opportunity to take a further look into this matter. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Updated:11/19/2021Greetings, Jill! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 17, 2021
Maybe I need a new phone or a lot of times away from home I can’t get things to come up from internet and that troubles me. Other than that I’ve been pleased and have talked to people about PureTalk and they have switched over to you guys.
Greetings, Mike! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 17, 2021
My order was delayed and I had to get customer service involved to resolve the problem. When we did finally receive the phone and sim cards, the iPhone I kept did not get as good of service as before. To this day my iPhone does not get a good signal with PureTalk. Seems the new phone we purchased, a Samsung, works a little better but we are not getting the coverage in our area that was promised.
Greetings, Mark! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 17, 2021
This is is my third order. First order (sim card) took over 14 days to arrive. Due to the order being shipped 2nd day I cancelled the order after 10 days. I decided to give Pure Talk a second chance and ordered another sim card which again was shipped 2nd day and arrived in 7 days. I placed a 3rd sim card order 11-4-2021 and as of today 11-17-2921 the sim card has not arrived. Again the order was shipped 2nd day. I believe the 2 day shipping is a lie and very deceiving. I plan on cancelling the 3rd order and actually switching my 2 lines back to AT&T. I will share my experience with my family and on social media.
Greetings, Mike! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the delays in your shipments and if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 17, 2021
We have been pleased that we have had no problems thus far and we obviously like the price. We got a Pure Talk plan for our daughter and she is definitely happy and thankful for a good plan that is also very much affordable. Thank you.
Hello, Andrew! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 16, 2021
This is the second or third incident where neither my husband nor I can call out!! Your website is not friendly either! We can only make an emergency call! We have a daughter very sick and if something happens how are we to receive or call? NOT HAPPY!!!
Greetings, Carla! We regret to hear you are experiencing issues with receiving and placing calls. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 16, 2021
Sometimes I can receive calls and sometimes I can't. The same problem with text. Have called and got help many times. I get told after a picture sends and I receive one that things should work and they do not.
Greetings, Charlie! We regret to hear you are experiencing issues with receiving calls and texts. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 16, 2021
Initially, I had a problem with the phones. The first phone, a representative in the Inventory Department (not in Customer Service) did not give me correct information). She told me the phone I ordered was strictly a text-messaging device and not a phone. I found out after I mailed it back that it was a phone. So, I had to order another phone, which I found was defective because I could not get all of the characters in the phone to display. So I mailed that phone back and purchased my own phone.
Greetings, Anna! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 16, 2021
I called to talk to customer service to inform them about the service, even when I drive past a cell tower, I have no service. Also, I asked if I could add an Apple Watch to my plan. I was told no. So, first chance I get, I’m going to choose a carries that has the best service for my phone and will support an Apple Watch. I will leave my husband and mother on Pure Talk as my mother uses wifi for her phone.
Greetings, Lynne! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. At this time, we cannot guarantee support for Apple Watches. Please accept our apologies for this inconvenience. Regarding your service issue, outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 16, 2021
Very long time to connect a call & often in a building the call is dropped, not completed... Am sure we are not on ATT priority list to expedite calls, but was aware of this situation before signed on to Pure Talk. Really quite happy with service.
Greetings, Gary! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 15, 2021
I still do not have my issues resolved! Two separate individuals told me they would call back to follow up and never did. I am a veteran and really wanted to support another vet, however my experience with switching to Pure Talk is not at all what was advertised or what I was told to expect! You have impacted my business and cost me a lot of money. I am very unhappy with how things have gone and the lack of concern for whether or not my issue was resolved.
Greetings, Joe! We regret to hear about your experience with Pure Talk thus far and would appreciate the opportunity to take a further look into this matter. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 15, 2021
I was able to cut my bill in half after leaving Verizon. I need my phone for view in customer forms, navigation, and photo sharing for mold estimation. However, I immediately noticed slower data speeds, but I decided that the lower price was worth it. However, my phone has gotten slower and slower until I am now unable to use navigation. Calls are failing and text messages are not going through. I’ve tried to call customer support several times, and either the call failed or was never answered.
Greetings, Phillip! We regret to hear that you are experiencing issues with network connectivity and dropped calls. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Overall, we are happy you are enjoying the low prices we provide. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 15, 2021
There has never been a time I’ve called (except once right when the office opened on the minute) that I less than a twenty minute wait. Also, your unlimited is not unlimited. My last carrier cut to 3g after using 80g, which happens regularly because of where I go.
Hi there, Britt! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Nov. 15, 2021
I am for the most part satisfied. I am saving around $85 a month. My biggest disappointment is the voice mail. I would really like to see Pure Talk come up with a virtual voice mail instead of having to go old school to check the voice messages.
Greetings, Alan! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving over 85 dollars a month on your service bill by making the switch. Concerning visual voicemail, our Technical Support department has activated Visual Voicemail feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Nov. 15, 2021
Since switching to Pure Talk, my browser frequently times out, and/or gives an error that it think I’m a bot. I’ve had to borrow someone else’s phone more than a few times to look up directions, download tickets, etc. I use this phone for work so I will have to switch back to T-mobile soon.
Greetings, Steve! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Overall, we are happy you are enjoying the low prices we provide. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 15, 2021
Pure Talk sucks!!! I have had Puretalk for about 3 months. I got a Nokia phone for the $99 deal with $55.00 a month unlimited phone, text, and data. I came from T-Mobile which is a nightmare of its own and wanted a conservative friendly carrier. My LG phone is 4 years old and obsolete so I decide to go with the above promotional deal. I wanted to change my number but they would not allow me to do that with the promotion. I said that I would send them back the phone and cancel my contract then I decided to go ahead, transfer the number from T-Mobile about 15 minutes later. Everything went smoothly until I discovered that Pure Talk took out 203.15 from my account along with the 56.00 for my service!? I have called several times to get this straight and told them I had the promotional deal of $99 for the phone to transfer my number.
Finally, one customer service person told me that there are 2 accounts under my name. There is only supposed to be one. I was told that they would refund the $203.15 to my bank which they have yet to do. It is going on 3 weeks now. Finally, I went to my bank to dispute that charge. Now a few days ago I fell during a delivery and my screen shattered. I wanted to see if I could just purchase another phone for the same deal and they told me it would be $249.00!? I just had the phone for 3 months and they are giving the same phone now for $50....Now, I have to go spend more money to buy a replacement phone. I am so over Pure Talk....Please don't get screwed and go with these jerks. I am still trying to get my money back and stuck with a "new" broken phone and paying for a "contract" when they are advertising "no contract". Big freaking mistake.
Hi, Nancy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Nov. 14, 2021
Pure Talk works as well as the much more expensive providers. I don’t experience dropped calls on pure talk. Voices are clear with no background noise. Voicemail is sharp and destiny. I have recommended pure talk to my friends. John
Greetings, John! We are pleased to hear that you are enjoying your Pure Talk service and the low prices we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 14, 2021
Service is great. So much better than the other carrier we were using. No dropped calls. Only reason I didn't give 5 stars is that it’s not easy to reach customer service. Once they finally connect with you they are helpful though. Fortunately the service is such that I don’t have to try and reach them very often.
Greetings, Vickie! We are pleased to hear that you made the switch and that you are enjoying your Pure Talk service. Please accept our apologies for the hold time and any issues you may have encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 14, 2021
I've already saved so much money over Verizon! I had unlimited service with Verizon. I now only pay only 31 a month! I have the same great service without the high prices! Thank you so much! I truly appreciate it! If you're looking for great service with a great price Pure Talk is the way to go! Best of all it is veteran owned! Make a the smart choice and switch to Pure Talk! You'll be happy you did!
Greetings, Jesse! We are pleased to hear that you are enjoying your Pure Talk service and the low prices we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 14, 2021
Plan cost is lower than Cricket but the ATT-based service is inferior, so the overall value is not what I was hoping for. Multimedia messages often will not download until I am connected to a WIFI network even though I have 4g LTE signal. That didn't happen with Cricket. I am looking for a replacement.
Hi there, Dana! We regret to hear that you are experiencing issues with making and receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Nov. 14, 2021
I’m somewhat satisfied with my service, the coverage and price are good. However, the last two weeks I have had little to no data in many locations which is frustrating! If this is temporary I will happily stay with Puretalk, but if this keeps up I’ll have to look elsewhere.
Greetings, Joe! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Overall, we are happy you are enjoying the low prices we provide. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 13, 2021
Love the lower price, but I have a few issues, calls are dropped more frequently than when I was with a different carrier, and also I cannot set up my voicemail it has an error message of 1035, and I cannot seem to resolve the issue even after calling support. People are nice, and do try to be helpful, so that counts a lot to me.
Greetings Sharris! We regret to hear that you are experiencng with accessing your voicemails, Our Technical Support department has activated Visual Voicemail feature to your devices. Concening coverage within your home, Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Wi-Fi calling has been enabled which will help with dropped calls. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 13, 2021
I drop more calls here in Southeast Iowa now than I did with my previous carrier, also in Western Illinois. I travel these areas 2 and 3 times a week. I am not switching back, I want to stay with PureTalk, is there anything I can do to decrease the number of dropped calls. Sincerely, Gary **
Greetings, Gary! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Outdoor coverage may vary from indoor coverage which may be limited. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Nov. 13, 2021
From day one I have had horrible phone service from you. But, let me say first each and every one of the CSRs and Techs. I talked to have all gone above and beyond to try to help me. I was an almost 20 year customer of AT&T and after their charges got outrageous I went to ** for a couple of years. I had ZERO phone service problems with either of them, just monetary. I have given up on Pure Talk despite the unending ads saying that basically you will deliver the same service ATT, Verizon or, T-mobile will deliver. Sorry, NOT SO!!. But, again your CSRs and Techs. were magnificent. Get your act together and start delivering what you promise!
Greetings, Coz! we regret to hear about your experience with Pure Talk thus far. Please accept out apologies for any issues you may have encountered. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 13, 2021
I signed with my AMAC account and the gentleman I spoke with said he would get me 3 free years of AMAC. I have yet to see it, as a matter of fact I got notification that I membership was about to run out, please ck. Into this matter, I am happy with phone service so far!!
Greetings, James! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 12, 2021
Everything about Pure Talk so far has been good. I did contact customer service and was quite confused because it seem like they were telling me to call AT&T and AT&T said to call Pure Talk. My one experience with customer service was: 1. Very long wait for a representative, 2. Not that helpful.
Greetings, Denice! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 12, 2021
I wish I had known up front there was an extra cost and procedure I had to go through to be able to make international calls. Since my mother lives in Canada it makes contacting her more difficult, and stressful.
Greetings, Deidre! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused. If you have any further questions or concerns regarding international calls, our Customer Service department is always eager to assist you. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 12, 2021
I drive truck. My phone shut down after 5 thousand minutes. Called customer service and they told me I have to reset my phone. What is this? I pay for unlimited plan. If I’m out in my truck at night and need my phone I’m ** out of luck till customer service opens up the next day. Very dangerous for me if I’m stuck on the road.
Greetings, Christopher! We regret to hear you are experiencing issues with calls. Please accept our apologies for the inconvenience this has caused. Our Technical Support department has adjusted your minutes so this issue does not occur again. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 12, 2021
Enjoy lower rates with Pure Talk. I plan on upgrading in the future with them. I called to solve a problem that I was having with my new phone and they were very patient with me and took the time to explain how the system operated.
Hi, Frank! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 11, 2021
When signing up great customer service. Since starting service we are getting tons of unwanted text messages. Deleting or blocking them throughout the day. We are considering changing my wife's number. Price is great.
Greetings, Willis! We regret to hear you are receiving unwanted text messages. At this time, we do not offer a spam blocking service. Please accept our apologies for this inconvenience. Most devices allow you to download and install a third-party spam blocking app. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 10, 2021
I live in the suburbs of a large city. I get no signal from Pure Talk, except very infrequently. I've told Pure Talk about this before. I am forced to seek out a company that actually puts out a decent signal in my area. Going without phone cell coverage is a not acceptable.
Greetings, Peter! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 10, 2021
I have had Pure Talk for a few months after getting a recommendation from my daughter. I have had no problems. The customer service is excellent. I like being able to check my usage online and I got an email today that my payment went through. My plan's cost is good compared to other companies. I love it so far!
Hi, Murielle! We are delighted to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 9, 2021
My wife and I have truly enjoyed using this service. I like the fact that with the service I and my wife have that we have the ability to enjoy a mobile hotspot….had to pay extra with Verizon (blah). **Recommend - changing up the voicemail process. Allow the voicemail to come into my phone without me having to dial up and retrieve my message….very cumbersome. Thank you.
Pierre
Hello, Pierre! We are pleased to hear that you are enjoying your Pure Talk service. Pure Talk does support the visual voicemail feature and our Technical Support department has added this feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 8, 2021
I have had no issues with cell service. Data seems to be more than sufficient. Two things could use some tweaking:
2. Voice mail needs to easier to access. I don't like making a call to voice mail.
Greetings John! We regret to hear that you are experiencing with accessing your voicemails, Our Technical Support department has activated the Visual Voicemail feature on your device. You may restart your device and test to see if this feature is available. To receive billing notifications, please log to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the Billing tab and scroll to the E-delivery option. You may select email, text, or both. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 8, 2021
I see many other customer reviews with the same complaint that I had about PureTalk. The phone they sent me won't receive messages or use mobile data. I tried every APN setting they gave me and none of them worked. They told me to send the phone back for replacement and I did. They never sent me a replacement phone and they continued to charge me for service while I kept calling and waiting on hold for their terrible customer service people to find out where my phone was. I firmly believe now that they had no intention of ever sending me a new phone because they knew they couldn't make it work. And they dragged it out so they could keep charging me and deny my refund when I finally switched to a different carrier. After calling and disputing the denial for months I made a complaint with BBB and got a partial refund from PureTalk, but they refuse to refund the rest even after everything they put me through.
If they ever cared about making this right they would have refunded me immediately and apologized. They still owe me for service that I paid for while waiting on them and I'm not going to let it go. Every time they deny me they say that they won't refund for "partial service". Does anyone reading this think this is a "partial service" issue? This is about PureTalk's failure to help me and the fact that they tried to keep the money they charged me knowing fully well that they did not earn any of it. I told customer service before I switched that I expected to be fully refunded without being charged for any cancellation fees and they led me to believe that this would happen. I had multiple conversations with Aerrica ext. 2021 about it.
Hi, Steve! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced regarding your inquiry that was made. Providing optimal service is a top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 8, 2021
The most I ever saw was two out of four bars. Most of the time, the signal was very poor. There's no point in paying less when you can't use the service. This is why I changed companies and am no longer a Pure talk customer.
Greetings David! We regret to hear that you are experiencing service issues within the area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 7, 2021
Don’t wait. Just do it. Much cheaper than having one of the main brands. I got unlimited talk and text with 10 gigs of data. I’m saving a ton of money each month. I should have done this long time ago.
Hello, Carla! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 7, 2021
We are very happy with the money that we are saving but your customer service stinks. I don't even remember how many times I called to get return labels for phones that were not usable. By the time I finally got a hold of someone to send labels I was told that since it had taken so long that I had to pay to ship them back. And I was told that I may not get a refund on the ones that I sent back but the reason that they did not get sent back was not my fault, it was your customer service!!!!
Greetings, Harvey! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 6, 2021
I’m really having issues of not being able to use WiFi when I’m away from home. Then we went out of state and I couldn’t go online at all, says no internet or GPS. I’m very upset that I can’t get any data or WiFi when away from home.
Greetings, Peggy! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:11/09/2021Greetings,Peggy! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Nov. 6, 2021
We live in the mountains within 1/2 mile from a cell tower, yet do not have a strong enough signal to make calls from our home, yet can drive 1/4 mile and get 5 bars. I did not realize that our Android phones would not work when we signed up since your rep said they would be fine, and thus, did not upgrade. I have asked before if I could get a reduced price on two iPhones with WIFI calling, but so far, no one will answer my question. I understand that the initial low prices are reserved for new customers, but is it not possible for us to get new phones at a partial discount? Thanks to anyone who can help.
o receive $250 dollars off any device, you must be a new customer porting a line, or an existing customer adds a new line of service. Customers are required to choose either a $45 dollar or $55 dollar plan and remain on this plan for a 24-month sales agreement. Customers must also qualify through Affirm or In-house financing. This process must be completed during initial order process. Please stay turned for future announcements. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Nov. 6, 2021
Have no service - phone doesn't work!! Cannot call or receive calls. Cannot text. Very unhappy!! What more can I say. Will have to go back to Verizon I guess. This is terrible. I've paid what you ask and I have no service.
Hi there, Linda! We regret to hear that you are experiencing issues with making and receiving phone calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:11/09/2021Greetings, Linda! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Nov. 3, 2021
I find that I cannot use my phone online service to get on browser most of the time, just the get "circle of death", I am looking for another service to switch my phone service since I cannot even use data.
Hi there, Ronni! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:11/08/2021Greetings, Ronni! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 3, 2021
I recently changed from Verizon to Pure Talk. The service has been the same but the cost had been half the price. I am very happy with the service and have recommended it to my friends. Customer Service was very friendly and helpful.
Greetings, Walter! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 2, 2021
I had to always have my data turned on in order to send a text. With unlimited text I should not have had to use my data (which was limited) to send a text. Also, the sign on price was deceiving because the price went up after the first month. We found another service that has unlimited everything for less.
Greetings, Mylee! We regret to hear this and hope that you decided to stay as we offer multi-line discounts and referral credits to our existing customers which could help you save on your monthly service bill. Please accept our apologies for this inconvenience and if you received anything other than optimal technical support assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience!
Reviewed Nov. 1, 2021
Constant data loss and intermittent service. On 3rd SIM card and second brand new phone in 1st month. Ready to switch carriers. Pay for service, need service, expect service. I don't pay my bill intermittently! Biggest mistake I ever made!
Greetings, Lewis! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Nov. 1, 2021
No Internet service on October 16 between Fort Dodge IA and Norfolk NE. No internet service during night on October 16 at Norfolk, NE. It has happened a few other times here in Fort Dodge. Unable to contact tech support at those times.
Hi there, Roger! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:11/09/2021Greetings, Roger! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 1, 2021
Service is really terrible. Wifi and data are so slow it's frustrating. Customer service is non-existent and they have attitude if you call in about issues. Just terrible service. Regretting the change. Would gladly pay more for reliable service. At least Sprint was reliable and the claim of matching big providers is a joke.
Greetings, Jason! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Nov. 1, 2021
I have been very happy with my new service. The cell phone coverage is actually better than the old carrier and SO much cheaper without all of the added taxes and fees. Customer service is very helpful and answers all of my questions. Thank you Pure Talk.
Hello, Jimmy! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 1, 2021
The amount of data you say is being consumed seems to be much higher than what Verizon reported us consuming and is requiring me to pay for a higher cost plan and when my wife tries to access the internet it is very slow or not responsive. Sending texts also has problems. She is getting frustrated and I'm hoping it can get resolved before changing services back to Verizon. Her number is **, so you can look it up.
Greetings, Chris! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 1, 2021
We have no complaints and we would never know we changed except the bill is half what we used to pay. It was no problem changing over to Pure Talk. The Sim cards came in a couple of days and the set up was a lot easier than I expected.
Hello, William! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 31, 2021
Before we signed up with Pure Talk we called and asked about coverage in our area of Clark County and we were assured there was good coverage.. But we live on the back side of a small hill and we had 0 coverage. We had to walk 2 blocks up the hill to get any coverage which will not do for us because the weather is so bad here all the time. We spent a lot of time on the phone with pure talk.
Greetings, Loyd! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 31, 2021
One tower Signal in the house in and in town. Sign in for voice mail sucks and you don’t care. We get off in the boonies. May not have signal for hours!!!! This is all I want to say and be looking for a better carrier.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 30, 2021
When we first started, I had over two hours of wait time to solve our connection to the internet outside of our home. We still have a connection issue where it cannot find our network. If we did not have a contract, we might leave.
Greetings, Mary! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 30, 2021
Still cannot get my voice-mail messages. Other than that I like it.. Frustrating not to be able to get my messages. Transfer of info from old phone to new phone was also Frustrating. I like the phone and service with these exceptions. I wish you had a an actual store.
Greetings, Karen! We regret to hear you are experiencing issues with accessing your voicemail. It seems that your voicemail may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk
Visit www.puretalkusa.com and go to:- Sign In
- Click Plan
- Choose your number
- Click on Reset Voicemail
After this, power your device off, wait 15 seconds then power it back on.
Reviewed Oct. 30, 2021
Given bad advice by one tech, fortunately someone else solved the issue. On hold too long, problem was not solved, the issue had legs, in other words my issue changed depending on who I talked to at Pure Talk. Not confidence building at all. Earlier issue had to do with messaging. That also did nothing to build faith in tech support.
Greetings, Al! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 30, 2021
I wasn't able to give a higher rating for at least a couple of reasons. Before going with Pure Talk and purchasing my phone, I spoke with 3 different representatives and received 3 different answers to my questions. The last person I spoke with finally answered my questions simply and clearly and worked with me. Another reason is because of lack of guidance and help getting the phone set up and just guidelines for use. Not everyone is used to these kinds of phones, but that seems to be the assumption. I've had to get help and answers to questions from others about the set-up and questions in general.
Please accept our apologies for any miscommunication made on our behalf. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 30, 2021
I was disappointed in the new phone offers. I had heard on the radio you have great prices on new phones but when I inquired I was told they were full price. If you do have discounted prices I’m interested.
Greetings Michelle! We regret to hear about the experience you had with Pure Talk thus far. Please accept our apologies any miscommunication made on our behalf.To receive $250 dollars off any device, you must be a new customer porting a line, or an existing customer adds a new line of service. Customers are required to choose either a $45 dollar or $55 dollar plan and remain on this plan for a 24-month sales agreement. Customers must also qualify through Affirm or In-house financing. This process must be completed during initial order process. Please stay turned for future announcements. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 28, 2021
I was told all would be EXACTLY the same as with ATT and it is not. One of our lines is still having issues with texting photos, and we have no mobile data on any of our phones (androids). We wouldn't have switched if we'd been told that. Not happy. Have talked with techs several times.
It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Concerning the hotspot feature, this feature is supported on iPhones 6s and above but it is not guaranteed to work on all android devices. This is due to some software versions being blocked on the network. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 28, 2021
The coverage is weak & terrible stream & downloads as well as terrible texting back & forth etc. I get very low signal strength in a lot of places. I had Verizon before so I'm going off the coverage I had with them & Pure Talk's is lagging. But you do have great customer service!
Concerning the network connectivity issue, It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 28, 2021
Coverage is spotty in areas and the process of keeping your old number is tedious. Also, there should be referral bonuses available for getting family and friends on the plan. The website is also glitchy at times and won't respond.
Greetings, Jill! We regret to hear that you are experiencing service issues within the area Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Regarding customer referrals, Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 27, 2021
I began having problems with my $70 PureTalk phone 1 or 2 weeks after the 2 week return option ended for my phone...keys stick constantly, text messages. I click on not opening, alarms going off sporadically, numerous others. Technical support is hard to get hold of unless you have a minimum of 1 hour to be on hold. Technicians are poorly trained...my last attempt with one was where she was unable to fix my issue and wasted 1 hour of my time; she did one thing and that was to make my phone completely inoperable. I will highly discourage anyone from joining PureTalk.
Greetings, Barbara! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 27, 2021
Pure Talk has been a good fill-in for my main phone when service is bad. I work pipeline in fairly remote places and sometimes I need a different carrier for phone service. This has been a very good alternative for me.
Hello, Jeff! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 27, 2021
The pricing is great. The people are nice. The service is horrible! Miss calls and texts all the time because of poor service. Have 5 phones and they all have the same issues. Really bad service on all of them in several states.
Greetings, Brian! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 27, 2021
I transferred over to Pure Talk because of my HIGH bill with Sprint. I have been very happy with their service. The bill most of all. It is actually half of my previous service. Once you transfer over you will wish you would have done it long before now. Don't wait just do it.
Hello, Pat! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 27, 2021
PureTalk doesn't just keep it cheap, they keep it simple and hassle-free as well! Their customer service has been great so far and I would be glad to recommend their service to anyone! Get with PureTalk and start saving money!
Hello, Prashanth! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 27, 2021
The customer service, of course, all has to be done over the phone. Three different times I have tried to use the tech help, wait for an hour, then it improves only a little. For an older person, this is really stressful. Then, I have "No Network Connection" half the time, still don't have voicemail. The price I pay is wonderful for as often as I use the phone, but now I am being forced to buy a replacement before 2022 and I'll have to go through all this headache again!
Greetings, Marcia! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Concerning the network connectivity issue, It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. To set up voicemail, you may press and hold 1 on dial pad or mobile phone number, then follow prompt to set up a new password. You will then have access to your new voicemail box. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:11/03/2021Greetings, Marcia! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 27, 2021
My wife's phone works fine. I had to call 5 times and it took a week to get mine to work! It does not receive in the house. I have to keep it in the garage. It only gives me an alert after a voicemail or text is received. I had 4000 some minutes left and 3000+ were removed! Now I am using minutes and down to 100 some. I have paid since starting and the minutes available were never increased! Something is not right. Not happy at all. And you billed me for a month when I only got three weeks' service.
Hi, Eric! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to
Reviewed Oct. 27, 2021
I am not unhappy with the people who helped me buy the phone. Although I did have a longer than normal wait time to actually receive it, I believe that was Samsung's fault. However, what I am not happy with is the actual phone itself and with how hard it has been to reach anyone when I have tried calling now that I own the phone. Because of that I still can not get my e-mail on my phone, because Google keeps telling me that Yahoo.com does NOT exist. Really? I also don't know how to transfer all my telephone numbers from my old phone to my new one, so I have been entering them one at a time which does NOT make me a happy camper! I could probably go on, but I don't have more time to devote to this.
Greetings, Penelope! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Concerning the issue making calls and accessing emails, It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. To transfer your existing contacts from old device to your new device, on your old Android, open the Settings app and tap Accounts>Select the Google account that you intend to use on the new Android> Tap Account sync or Sync account>On the page that opens, make sure that Contacts is enabled>Now when you log into that Google account on your new Android phone, all of your contacts will transfer over.Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 27, 2021
Any time I'm away from Internet service, it takes forever for my phone to access anything from Google or Google Maps or my mail or Instagram or Facebook. Very frustrating. I was with AT&T for many years and never had this hard of a time getting stuff to download. I used to be able to watch PragerU in my car using my phone, but no more. I have an iPhone SE, and just bought it last year, so I'm not in the market for a new 5G phone just yet. I'm seriously thinking about switching away from PureTalk because of this. My only hope is that someone from PureTalk can contact me and tell me if some of the settings on my phone are incorrect.
Hi there, Ann! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:11/03/2021Greetings, Ann! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 26, 2021
We switched due to high costs and PureTalk offered the same services I was getting for half the price. I had an issue with my phone and was able to get through to the customer service folks. They were nice and respectable and very patient. I highly recommend them.
Greetings, Lillie! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over half by making the switch. Overall, we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 26, 2021
After switching from Sprint to Pure TalkUSA, I didn't notice much, besides no longer having a voicemail app to see a record of my voicemails. My family is saving over $200 / month from switching, so having to call a phone # to check voicemails (like in the good ol' days) is not a big deal at all. Overall, we are happy with Pure TalkUSA, and I've already told several friends / family about them.
Greetings, Doug! We are pleased to hear about your experience with Pure Talk thus far and that you are saving over 200 dollars monthly by making the switch. Concerning the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 26, 2021
It was so easy to switch plans. I also bought a new iPhone and it was just as easy to activate. I’m saving $40 a month on my cell phone bill and I couldn’t be happier. The person who I talked to about the available plans was so cheerful and friendly. I know if I have a problem it will be handled in a timely and efficient manner.
Greetings Alice! We are delighted to hear that you are saving over 40 dollars a month on your monthly service bill and that making the transition to Pure Talk was such an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 26, 2021
In order to get enough data, I had to pay Pure Talk an extra $5 plus. I'm considering switching to Spectrum where I get unlimited high speed data for $29. I'm disappointed with the speed my data is used with Pure Talk compared to by old ATT plan. Maybe you can get your price & service in line.
Hi there, Thomas! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you would like to make changes to your service plan, you may log in to your account portal online via our website. Once you have logged in, click on the " Plan" tab and select change service plan. You will have the option to upgrade your service plan "today" or "next billing cycle". If customers choose to upgrade today they will pay the difference between the old and new plan plus taxes. If customers choose to upgrade on the next billing cycle, they will pay full price for the new plan. You also have the option to downgrade your service plan at no additional cost. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 26, 2021
(1) I left Cricket because they kicked my phone off of their network due to upcoming 3G shutdown. My phone is brand new and perfectly compatible with the Cricket/AT&T network going forward, but my phone is not popular and AT&T just didn't bother to add it to their "approved" list. I now worry that you at Pure Talk will do the same, as I have been getting texts about upcoming network changes that read "your phone may not work soon". If so, my rating will go down to 1 star and I WILL switch to someone else. I will not let AT&T bully me into buying another brand new phone.
(2) I switched to Pure Talk because I heard Rush Limbaugh advertise for it for a while, and now it is a sponsor of the Clay Travis & Buck Sexton show. So I am happy to do business with you.
(3) My initial setup could have gone smoother, because the default APN settings did not work and I had to call in to support and get some secret APN settings that did work. (so minus 1 star)
(4) Visual voicemail does not work in the Google Phone app on Android. I stuck calling in to my voicemail (so minus another star).
(5) I would fix #4 myself by using my Youmail account, but there is no way to set up conditional call forwarding without calling in. On Cricket, I did it by dialing some # code. I prefer being able to fix things myself and not having to call in, be on hold, explain situation to someone, etc. (minus a 3rd star)
I would love to discuss this further with you if you want to email me back.
Hi, Darren! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced regarding your inquiry that was made. Providing optimal service is a top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 26, 2021
Terrible customer service. Wait times are at least an hour on hold. My phone and my husband's phone are still not onboarded correctly. Can't fully use our phones. I was promised a hot spot, and that never happened. Going on a trip and will have to wait an hour to talk to an unhelpful rep to help me get overseas phone service. WOULD NEVER RECOMMEND AND WILL HAVE TO GO BACK TO VERIZON
Greetings, Cathy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Concerning the hotspot feature, our Technical Support department has added the WiFi calling feature to your device. You may restart your device and test to see if this feature is available. At this time, we do not offer services outside the US. However, international calling is available if you need to make calls outside the US. To make an international call you will have to purchase a 10.00 International Pin Card by calling our Customer Service Department. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 25, 2021
My only complaint is that I can’t get WiFi service in a few stores I frequent although I was able to get service at these store with my former service. Very happy with monthly fees..about half of what I was paying before.
Hi there, Charlotte! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:10/29/2021Greetings, Charlotte! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 25, 2021
My old phone quit working. I use Pure Talk for internet and wanted to start with you. Since I am already a customer, you would not give me a discount on a new phone. I ordered a new phone from TracFone at a good discount. I will stay with them for another year.
Hi, Brady! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 25, 2021
Price range for the 10GB is not competitive as one of your competition. When I view your competition, not only there's mot data, but price is near the same as yours with less data. I do like your online login and the account information set-up. But your plans are not at a price I feel is reasonable. Thanks you.
Greetings, Joe! We are pleased to hear that you are enjoying your Pure Talk service thus far and ease of access to your account portal online. Our service plans are designed to meet each need at an affordable cost. Customers are eligible to receive a multi-line discount of up to 20% off their monthly service bill when adding 1 or more lines. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 25, 2021
I am very happy with Pure Talk and find I have fair to good data and calling except for a few areas that I have been in. Fortunately for me, I have family who have WiFi in those areas, and I can access WiFi calling. The area I have trouble with is Pamlico County.
Greetings, Vickie! We regret to hear that you are experiencing service issues within the Pamlico County area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures Concerning calls within your home, you may enable Wi-Fi calling on your device. On your iPhone, go to Settings > Phone > Wi-Fi Calling. Turn on Wi-Fi Calling. Please accept our apologies for this inconvenience. Overall, we are happy you are enjoying the services we provide. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 25, 2021
I was originally a Cingular customer in 2000. They were bought out by AT&T. I was paying $275 plus per month for three phone lines. Since the change, I am now paying $83. It is the same exact towers and signals as we had before.
Greetings, Teri! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money over 80% on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 25, 2021
Pure Talk customer for about 2 months now.... Recently had an issue with being able to connect to the internet when outside of a wifi zone... Contacted customer service several times on this issue.... After 3 days and 3 tech reps problem was solved with one of your more experienced reps. Had the 3rd tech rep I spoke with not resolved this issue I would have moved on to another service provider. I'm optimistic at the moment with PT.
Greetings, Kelly! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Technical Support department resolved the data connectivity issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 24, 2021
We like Pure Talk better than the big tech giants, and are grateful to be rid of them; however, it’s been somewhat of a difficult transition. It’s mostly fixed now. There are a few glitches…sending pics. At times message says “not sent” and it was sent and received. Sometime not sent. Hard to tell if it’s carrier or iPhone and its updates. Mostly, we’re satisfied and have recommended the service to others.
Hi there, LuAnn! We regret to hear that you are experiencing issues with sending picture messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Overall we are happy you are enjoying the services we provide thus far! An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings.
Updated:10/29/2021Greetings, LuAnn! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 24, 2021
With Verizon I was able to stream movies on my phone and even sport events that I couldn’t get on cable tv. Now opening my email, Facebook, Twitter etc I have to wait for my phone to finish doing the circling. It’s infuriating to say the least! I can text and make phone calls with no problems. I’m starting to REALLY regret switching to Pure Talk!!
Hi there, Majorie! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings.
Updated:10/29/2021Greetings, Majorie! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 24, 2021
I’ve had the service for a few months and I get at least six to seven spam calls a day from all over the country. I also get text messages that are sales pitches, etc. some of the calls are from bill collectors and I think someone named Virginia once had my cell number. I called the Do Not Call Registry but they said my new Pure Talk cell number had been added to their list in 2009. I have to keep my phone on Mute because the number of spam calls I get is so disruptive. I am thinking of switching to another carrier unless Pure Talk can find a solution my concern. Thank you.
Hi there, Debbie! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Regarding spam calls, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> Phone> then scroll down, tap Silence Unknown Callers and turn on the feature. You can also report calls as Junk or click the I symbol next to the phone number to block. There are several third-party apps to help you against spammers. Two popular apps, Nomorobo and RoboKiller are both available for iOS and Android. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 24, 2021
I had originally set up with your company but was having problems getting connected. For that reason, I decided to go with another company. And now I am being charged. That's not right. Please resolve this. I appreciate your attention to this matter
Hi, James! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 24, 2021
Pure Talk has excellent customer service - even on the weekends! I was having trouble setting up my voicemail. It was a Sunday so I had to email them. I didn’t think anything would happen until the work week started, but within minutes Pure Talk fixed the issue and I magically had my voicemail up and operating! As far as cell service, I have experienced excellent cell coverage. There is no difference between Pure Talk and my former major carrier! I’m saving a lot of money!
Greetings, Kiera! We are pleased to hear about your experience with Pure Talk thus far and that making the switch was a smooth process. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 24, 2021
I am so happy that I switched to Pure Talk. My only regret is that I waited so long. The process was very easy, and the folks who work for Pure Talk are so nice. Everyone I talked to was patient and kind. This is the way a company should be run. Thank you so much!!
Greetings Cynthia! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 23, 2021
I switched to your network in August. My cell phone is my business phone. The phone is defective, can't send or receive photos from my customers. I took it to a local UBREAKIFIX. They did an update to the software, and now I have no multi-media at all. I can't send or receive emails as well. I have tried numerous times to get help from your customer service dept. to no avail. I'm very disgusted as a new customer with you and to be treated this way. I guess I need to find a network that helps their customers, especially for being with you less than 3 months. Very unhappy with Pure Talk USA.
Greetings, Rick! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 23, 2021
The service is great....Don't mess with it. It's worth repeating....The product is great...You have great customer people who won't stop until the customer is satisfied....No problem was too great for them to tackle ....and they did it with great courtesy.
Hello, Robert! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 23, 2021
Every person I talked to was knowledgeable and polite. I am used to hating a call to customer service but with you guys it is actually a good experience. Please whatever you do, do not change anything. I don’t need anything more than I got!
Hello, Jim! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 23, 2021
It takes too long to get help if I have a problem. I have waited an hour on hold. Sometimes no one ever answers. When I did reach someone they could not fix my problem. Your customer service is terrible.
Greetings, Andy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 23, 2021
I have to drive 5 miles to use my phone. I have no talk or text or data signals. I have called customer service twice and they said they couldn’t do anything. I can’t make any changes right now but plan to do so in the future.
Greetings, Barbara! We regret to hear you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
I am just so delighted to be with PureTalk instead of AT&T! You are saving us about $40 per month. Our signal is great; no dead spots. I haven't had any luck getting ahold of your customer service people by phone: Long wait times. However, your online "chat" techs have been quick & helpful.
Hello, Richard! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 22, 2021
When I first got my new phone and activated things worked beautifully. For just over a month, it was fine. About three weeks ago, I noticed that my texts wouldn’t deliver, and my data didn’t work. No streaming or browsing unless I was at home on my WiFi. Last week I reported this. My experience was the worst I have ever had. Each time I called, I was on hold for about a half hour. Someone finally picked up from customer service and asked me name and address and sent me to technical support…Another half hour wait and finally someone came on, aske me my name and address again, and number to reach me if disconnected.
They did some troubleshooting and then I got disconnected. This happened five times. I called back later and when I gave my experience to the person and explained that I was never called back when disconnected the lady said “We have to ask that but we don’t have time to call you back.” I said that was poor customer service and she told me customer service was not her department, technical support was. I still have no resolution to my issue.
I have an open ticket #**, which said there were known tower issues to wait 24 hours, power down and back up and it should be fine. That was a fail. You’ve sent me a new SIM card which had the same issue. You had me test both old and new sims on a different phone….same problem. So, the problem is not the SIM card and it’s not my new phone (iPhone SE). It is something with Pure Talk. I’m very upset that I’ve gone to so many lengths with no resolution. I’ve spent a good 8 hours on this.
Greetings, Lori! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
Each and every aspect of my dealings with PuteTalk have excellent. I am only a subscriber for a couple of months, but I have bragged about this service to many. Just for general info, during the recent Hurricane IDA, I was the only one, among our group of evacuees who had cell phone service.
Greetings, Herman! We are pleased to hear about your experience with Pure Talk thus far and that making the switch was a smooth process. Overall, we are happy to hear that you were able to access service during the recent Hurricane Storm in Louisiana. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 22, 2021
Greetings to those that read this. I purchased a plan with Puretalk strictly as an exploratory option to find a cheaper phone plan. I found it. Puretalk is much cheaper. However, I made 1 test call with my current number and that was it. For one month I received no less than 10 Robo Calls A DAY! Does my other line get those calls as well? Sure. But 1 or 2 a week. In summary, if you are looking for a cheaper option, Puretalk meets that criteria. But in so doing, Puretalk sells your number to other companies, hence the never ending Robo Calls. Make your choice….
Hi there, Landon! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Regarding spam calls, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> Phone> then scroll down, tap Silence Unknown Callers and turn on the feature. You can also report calls as Junk or click the I symbol next to the phone number to block. There are several third-party apps to help you against spammers. Two popular apps, Nomorobo and RoboKiller are both available for iOS and Android. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
We left Cricket because of the nice price. The price was better however the coverage was very poor especially in Upstate New York. Even here in Fond du Lac Wisconsin only 2 bars. Not good reception. We will be going back to Cricket soon.
Greetings, Lawrence! We regret to hear that you are experiencing service issues and dropped calls within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures Concerning calls within your home, our Technical Support department has activated Wi-Fi calling on your device. You may restart your device and test to see if this feature is available. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
Switched without too much trouble. The text messages and loss of a few phone number was normal for switching plans or phones. Granddaughter has found the phone to work at all location in her travels from Texas to Utah to Colorado! I am so happy I switched. Monthly savings on the service is a bonus!
Greetings IIona! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 22, 2021
I do not have a Pure Talk account. Got new phone and discovered it was locked… So no Pure Talk. This was after going through setting up an account. While at the Verizon store I lost The SIM card! My old phone number (**) is stuck with you.
Hi, Robert! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
Dropped calls and non delivered texts are more common than texts being delivered and having decent phone service. Data often is not available. The frustration that my family friends and I go through when on the phone has me second guessing the value of this service.
Greetings, Phil! We regret to hear that you are experiencing issues with calls dropping and sending text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Concerning calls within your home, our Technical Support department has activated Wi-Fi calling on your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Tap Settings > General > Reset > Reset Network Settings
Updated:10/29/2021Greetings, Phil! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 21, 2021
I switched from Verizon and I haven't noticed any difference in the connectivity. Switching was very simple. I haven't had any issues so I do not know what the customer service quality is like. This is not a bad problem to have lol.
Greetings Monica! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 21, 2021
We have had ATT for years and before that I had Verizon. Our iPhone Texting can be very slow. I mean a text of 10 words may take a minute to send. Also we have no idea why our VPN is on all the time...
Greetings, Craig! We regret to hear that you are experiencing issues with sending text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Concerning your VPN issue, you may simply Go into Settings>General> Tap VPN>Tap the VPN switch to turn it off. Thank you for your feedback it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:10/26/2021Greetings, Craig! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 20, 2021
I have not had voicemails since June. I know, I know!!! Now that I know I’ve tried with no success. Is there something y’all need to do to help me set it up?? Please let me know at your earliest convenience. Thanks Michael
Greetings, Michael! We regret to hear you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
I upgraded to a smart-phone from a 12+ year old flip-phone. My at-the-time carrier was not helpful at all. I had heard of Pure-Talk on the radio. The purchase of two phones went smoothly and arrived in a week. The instructions for activating and keeping my old phone numbers also went smoothly. I have been very satisfied with the phones and customer service from Pure-Talk while undertaking this endeavour. Many thanks to all at Pure-Talk that make this a great company.
Hello, Darrell! Thank you for making the switch to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 20, 2021
I don't see how I came close to using 60. My phone has been throttled to an extremely slow speed for a week, with still a few days left for the month. This never happened in the 10 years that I had StraightTalk.
Greetings, Jeremy! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. You may view your data usage through your Pure Talk account portal at wwww.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab to view your data usage. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
I have trouble getting good reception in my house. It doesn't help much by going outside. AT&T updated my phone so it worked better. Maybe you could do the same. I do like that you are cheaper than AT&T.
Greetings, June! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
Customer service was very patient and helpful in making sure that my phone service was activated properly. They even provided me with the phone number of Apple technical support in resolving an issue with my iPhone. This all played into the successful activation of my cell and wifi calling service with Pure Talk USA.
Hello, Ted! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 20, 2021
Not happy. I paid Sept 20 for my phone service and I have no phone service right now because my billing cycle is the 11th. When people buy plans they expect to get the whole month not less. I will be going to another phone company.
Greetings, Tricia! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
Two examples.
2) I could hear person on other end but they could not hear me. I then used my wife's phone and had no problem both calls.
Both calls were several states away. Local calls always no problem.
Greetings, Dan and Virginia! We regret to hear you are experiencing issues with calls. Call quality and outdoor coverage may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
We have been using Pure Talk USA for two months and we are loving it! We have only great things to say! Every time that I have had questions, they are so helpful and patient. They have been upfront and honest with everything! YES! Would recommend to a friend anytime!
Hello, Sherry! Welcome to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 20, 2021
Instructions to switch could be clearer, but if you have an unlocked phone it's not too bad. Ran into a hiccup with a couple of settings needing to be changed on an AT&T Samsung S10e, but apart from that it all went just fine. Haven't had any issues with coverage changing, speed or anything like that.
Hello, Roger! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 19, 2021
Activation took about 10 minutes. It was amazing. Someone must have thought out that process. Kudos. I did call Customer Service once with a question and got someone that spoke English. Very good. I recently found that service works where I travel regularly, about the same as I had with my AT&T service. So far I like it. Keep it going! Thank you.
Greetings Hal! Welcome to the Pure Talk Family! We are so happy to hear that you are enjoying the service we provide and making the transition to Pure Talk was such a quick process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated.
Reviewed Oct. 19, 2021
I am unable to send pictures via texts..I answer incoming calls and the caller cannot hear me..I have to call them back to connect then they have difficulty hearing me at times...I can receive pictures via texts but I cannot send them out.
Hi there, Richard! We regret to hear that you are experiencing issues with sending pictures and receiving phone calls. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:10/27/2021Greetings, Richard! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 19, 2021
Originally our phones showed 4 bars on wifi strength. Now the strength is typically 2 or most 3 bars for same locations. We love the telephones and especially the prices. Is there anything we need to change on settings or whatever? Thank you.
Serena
Greetings, Serena! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low prices we provide. Concerning the coverage within your area, our Technical Support department has added the Wi-Fi calling feature to your device. You may restart your device and test to see if this feature is available. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 19, 2021
I am so happy with my service. I have never had a tower all the way up to Mexico Maine before now. Never lost a tower! So happy I changed. I had numerous companies prior and they always dropped calls. Pure Talk has been perfect. Highly recommend.
Greetings, Cheryl! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 19, 2021
I changed over from AT&T. Reception is comparatively poor and I have lots of dropped calls. Data runs out faster than 2G plan with AT&T. Not sure what the deal is there. Days had been extremely slow at times. I would also like to have notifications telling when I reach 1G, 2G, 3G…usage.
Greetings, Caleb! We regret to hear that you are experiencing service issues and dropped calls within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you would like to view your data usage, please log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the " Plan" tab. This will provide you with the option to view data usage up for each day of the billing cycle. The system updates within 3 days and will show a more accurate data usage amount. You also have the option to upgrade your service plan at any time. To do so, click on the " Plan" tab and select change service plan. There will be an option to choose your new desired service plan. This will also provide you with the option to upgrade today for a prorated charge or the next billing cycle. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 19, 2021
The transition to PureTalk has gone well for me. My hot spot does not work as well as before, I think that is because of my zip code. I have called tech support twice and they have been helpful each time.
Greetings John! We are happy to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Concerning the Hotspot issue, our Technical Support has added the Wi-Fi Calling feature to your device. You may restart and test to see if it working. You may also reset your network settings. Tap Settings > General > Reset > Reset Network Settings. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 18, 2021
I cannot use my phone unless I'm connected to my wifi. I cannot use it in public places. Sometimes I cannot call someone. It will say phone number not registered. Text messages will not go through and vice-versa. I'm paying 25 a month to use my phone that only works connected to my wifi. Which I was doing before the phone plan.
Greetings, Haley! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 18, 2021
I wish that we had never left Verizon. Your service sucks. 40% of the time we have no reception or no notification of messages being received. Nearly everyone I talk with over the phone complains about the poor quality of the call. My voice has static and at times I can't hear the other person. I was told before we switched from Verizon that Puretalk would provide us with 5G. Hell we aren't even 4G but rather 2 or 3G. I would not recommend this company. After our phones are paid off we will find another company.
Greetings, Ben! We regret to hear that you are experiencing service issues within your area. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 18, 2021
Pure Talk prices can’t be beat. No doubt about it. By the service…not so much. If you have a question that can’t be resolved or answered online and have to phone in, call early or late. Otherwise you are in for a very long, day wasting time. Wait times eating for someone to answer are unacceptable. If you want to run with the big dogs, you need to step up, and staff up.
Greetings, Michael! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. In addition to calling our Customer Service department, we are also available via email correspondence and social media, such as Facebook, Twitter, and Instagram. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 18, 2021
Tech support is not just unhelpful but rude. Complete jerks. I can’t run my business with an internet connection slower than frozen molasses. I hope you listen to the recorded calls (5) I had with your jerks at tech support.
Greetings, Paul! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 18, 2021
When using the hotspot connection for WiFi the best I can. Get is 2 to 3 bars never 4, I 60 miles north of NYC in Dutchess County just outside of Poughkeepsie. I assumed Pure Talk to have sufficient transmitters to cover that area.
Greetings, Ronald! We regret to hear you are experiencing issues with your personal hotspot feature. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 17, 2021
The service and reception are comparable to what we had before with Verizon, but the price is way better. The downside is the voicemail. Basically, here's the difference: It used to be automatic to be able to listen to missed messages along with attempted transcriptions by just looking at the "Voicemail" tab on the iPhone app. Now, in that same tab there's instead an icon labeled "Call Voicemail" where you need to enter a password (you set up once at some point) in oder to hear the messages. They're presented by an automated message system similar to if I'm on hold while calling the bank. It's not appealing compared to what I had before. However, at least the app shows when there's a new message without having to call first in order to listen to it. For me, it's worth the extra hassle for the cheaper price of PureTalk, but that's the only reason I give 4 stars instead of 5.
Hello, Jesse! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 17, 2021
It was easy to sign-up, and the whole process was smooth from sign-up to phone selection and the set-up. I seem to have less dropped calls and loss of signal. Also had a large selection of new phones in every color imaginable, mine works great! I would recommend the service to all my friends and family and already have.
Hello, David! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 17, 2021
For some reason cannot use speaker on my iPhone to listen to voicemail. I would really like the speaker to work at that time! If possible would like someone to email the instructions or give me a link to Puretalk FAQs.
Greetings, Mary ! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 17, 2021
Poor quality connection and reception. Most of the time I have to connect to a Wi-Fi network and use Wi-Fi calling. My wife doesn't have the availability of connecting to a Wi-Fi network, so she doesn't have a phone connection while at work.
Greetings, Larry! We regret to hear that you are experiencing service issues and network connectivity. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. We support Wi-Fi calling on iPhone 6s and above. However, it is not guaranteed to work on all android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 17, 2021
It was awful getting set up on Pure Talk but once we got our new phones going we loved the fact that we didn’t have to go outside to talk. But now it seems like we are having more dropped calls and are back to going outside to talk. Please help!
Greetings, Wanda! We regret to hear that you are experiencing service issues and dropped calls within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Concerning the coverage within your home, our Technical Support department has added the Wi-Fi calling feature to your device. You may restart your device and test to see if this feature is available. On your iPhone, go to Settings > Cellular> enable Wi-Fi Calling> Enter or confirm your address for emergency services. Thank you for your feedback, as it always helps us to improve the Pure Talk experience
Reviewed Oct. 16, 2021
Very good reception and the price is GREAT! We were with the company that says they are #1 in 5G, was not our experience. Very pleased with Pure Talk! We camp and travel quite a bit so getting good service was a must. No proposal far and no regrets.
Hello, Bill! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service since making the switch! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 16, 2021
The service sometimes has problems sending text messages between iPhones when not on Wi-Fi which is weird. I can’t quite put my finger on it but it seems just not as good, which accounts for the smaller company I guess. I’ve called customer service and they couldn’t help me with my problem so they sent me to technical service but they never answered, I was on hold for about 20 minutes before I hung up. I think they are trying though, maybe just don’t know all about it yet…
Greetings, Emily! We regret to hear you are experiencing issues with sending text messages. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
Was on hold for over five hrs one day that is not acceptable, then to get 2nd line was terrible. Then the next they advertised the same phone I got for my wife, they were 50 bucks and I had to pay 170.00, won't keep me long as a customer.
Greetings, Don! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
I like the customer service being American. Great friendly service. I'm new to this company and so far I really like the service. It would be nice if this service picked up better in the rural areas. There are too many places that you can't get a signal.
Greetings, Lowanda! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage, and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Overall, we're happy to hear that you are enjoying your Pure Talk service! Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
Use of the setup for this phone is very awkward and not at all intuitive. Voicemail won't load and I can't get any help. There seems to be no possibility of face to face help. Need more customer service options. How may I get help to help with setting up my voice mail? The other issues I will find someone.
Greetings, Andrew! We regret to hear you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
The coverage just isn’t as good as ATT. As much as I want it to work, it just isn’t working out very well. I also miss voicemail transcripts. All I show is LTE and I wonder if you provide 4g or if that is the difference.
Greetings, Bryce! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
I came from Verizon with unlimited data and my internet browsing while roaming seems to be inferior than Verizon’s service. I remain happy to be a Pure Talk customer. I originally had a 10gb data plan and I have had to incrementally add data until now where I have unlimited. I wish the process for increasing data was a bit easier.
Greetings, Thomas! We regret to hear that you are experiencing issues with web browsing when roaming. Please accept our apologies for any inconvenience this has caused. Overall, we're happy to hear that you're enjoying your Pure Talk service! Please be advised that in addition to calling our Customer Service department, you may change your service plan at any time through your online account portal at www.puretalkusa.com/account/login. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
I'm very pleased with PureTalk.. The coverage is great.. Keep up the good work. I have had no issues with reliability and service. So far it's been a great experience and I'm give you guys a 10 .. Thank you.
Greetings, Arthur! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the service after making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 15, 2021
Hello, I first heard about you on the Ben Shapiro show and finally decided after *many* ads to try you out because I was tired of the wokism coming out of AT&T... and BOY have we been happy. We had to adjust our data usage per phone (something Cricket never allowed us to do!) but once we got through that, all has been GREAT! THANKS for supporting FREEDOM!
Welcome to Pure Talk, Israel! We are very delighted to hear that you heard about our service on the Ben Shapiro show and decided to make the switch! Overall, we are happy you were able to upgrade your data plan to fit your individual needs. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 15, 2021
Very happy with your service, so far! Just as good as the "Big Guys" and half the price...What's not to like? I'm going to get other family members to switch to Pure Talk, too. They'll like it also, I'm quite sure.
Greetings, Michael! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 15, 2021
Ordered an iPhone 11 through you guys. When it arrived to the house as a gift for my son, we powered it up and it had lines through it. Contacted you all and got an RMA number to return it, and then you were going to send me another one. Instead you received it and then refunded me my money. Which was okay because we just ended up ordering one off of eBay for less money and received it within 2 days. It is up and running and in perfect shape now.
Hi there, Travis! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding device returns and any inconvenience this may have caused you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Oct. 15, 2021
Internet searches entirely too slow compared to my prior carrier. This is in the cell mode. With a server all is good. Your service department corrected for a while but is now as bad as ever. I even increased my data.
Greetings, William! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 15, 2021
We are overall happy with the service and I was finally able to have a visual voicemail added to my droid and that's working out as well. Only issue is data connectivity. Occasionally, it seems to hang up or stall out and I'm nowhere close to the end of my allotment.
Hi there, Rand! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing an optimal customer experience is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 15, 2021
For starters! Your sales people, when ordering my 87 year old mother a phone failed to add insurance like I very specifically requested, now the phone is damaged, I'm out 70.00 plus dollars. Secondly your service. I still can't send photos via text after numerous updates. Quite frankly I'm switching to T Mobile, who has a lot better service and deal. For you to take advantage of an 87 year old woman, veteran disgusts me!!!
Hi, Paul! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced and any miscommunication made on our behalf, as providing an optimal exustomer experience is our top priority! We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 15, 2021
Customer service is great. Cellular service, not so much. If I have a long conversation, the call starts breaking up after 30 mins and continually gets worse until I have to hang up and call back or just end the conversation. Also seem to get more spam texts and calls now. Not sure if that is related.
Greetings, Iva! We regret to hear that you are experiencing service issues and dropped calls within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Concerning the coverage within your home, our Technical Support department has added the WiFi calling feature to your device. You may restart your device and test to see if this feature is available. At this time, we do not offer spam blocking services. However, you may block and filter spam calls from your device. Open the Google Play store app and search "Contacts" then install > Tap the three dots menu icon > Select Settings > Then tap on blocked numbers >Enable block calls from unidentified calls. You may also add numbers there as well. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 14, 2021
It seems obvious that AT&T's reseller network is of lesser quality. More dead spaces, more dropped calls (significantly more) and increased lag time connecting to websites. Is it noticeable, yes. Is it annoying, at times. Is it consistent, yes. Is it enough to go back to paying $115 for one line. Not a chance!!!
Hi there, Ron ! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 14, 2021
Here in Mentone I get spotty service or no service at all. I have missed calls, text and emails. Once I get to an area which is 30 miles away then I will receive text and emails. And if a call does come through I will lose it most of the time.
Greetings, Richard! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Outdoor coverage may vary from indoor coverage which may be limited. Our Technical Support has added Wi-Fi calling feature. On your iPhone, go to Settings > Phone > Wi-Fi Calling. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 14, 2021
Not quite true - text messages are very slow, voicemail is cumbersome, map direction service is hit-and-miss, and several other minor issues. We were on Verizon for over 20 years and thought it would be the same due to all the advertising - but it is not. Also - your phones seem to be very expensive...disappointing that you send me a flyer for a new iPhone and when I go to order it I can't find the flyer price anywhere - everything is much higher online. The one thing that is true is the price - much cheaper than Verizon, but not the same.
Greetings, Andy! We regret to hear you are experiencing issues with your service. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Regarding our Instant Phone Discount, to receive our discount, customers must be activating new lines of service with port-ins, qualify to finance, remain on the $55 Unlimited Talk, Text, and Data plan OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 24-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Oct. 14, 2021
Became a new customer. 30 days later we needed new 5g phones.. Could not get the discount of a new customer offered discount..Went to Best Buy and they killed your price of your phones..Bought 2 new 5g Motorola Acer units..You lost the sales..Sad you could not help out a new customer.
Greetings, Richard! Thank you for making the switch to Pure Talk. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, as helps us improve the Pure Talk experience.
Reviewed Oct. 14, 2021
I wanted to switch iPhone carrier service to Pure Talk after hearing information about Pure Talk on the radio. I ordered a new iPhone and a new sim card for my husband's phone. The deal was terrific and the plan for both my husband and myself is money saving and the service is still terrific. We are both very happy with Pure Talk.
Hello, Claire! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 13, 2021
Have been quite pleased with service. While signal overall is not quite as good as Sprint (my former carrier) the excellent pricing MORE than makes up for it. I have only had your service for about a month and have no complaints so far.
Hi, Gary! Welcome to Pure Talk! We are very happy to hear that you are enjoying the low prices we provide. We truly appreciate your business. Your feedback is greatly appreciated! Happy savings!
Reviewed Oct. 13, 2021
Still can’t setup voicemail. Cell phone Coverage needs improvement or I will move on To next carrier. You company is a pain in the ****. KISS MY GRITS. Have you got the picture. I have to since 2 am and your stupids company requires too much additional information.
Greetings, Daniel! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Concerning the coverage within your home, our Technical Support department has added the Wi-Fi calling feature to your device. Furthermore, the visual voicemail feature has also been added to your device. Please power off and back on then tap phone app>voicemail icon to set up voicemail. Thank you for your feedback, as it always help us improve the Pure Talk experience
Reviewed Oct. 13, 2021
Confusion all around with the order. After NOT receiving the new phone because of information you needed (and not letting me know that) my order was canceled within a week. I still get notices that I need to sent in my present phone for the trade-in even though I haven't received the new phone. Internal communication within Puretalk is lacking.
Hi Brendan! We want to express our sincerest apologies for the experience you have had with Pure Talk thus far. After reviewing your account, we see you placed an order on 09/27 for an iPhone 13 Pro Max. For the protection of your account, an email was sent from our verification team on 09/28/21 requesting documentation. Furthermore, due to not receiving documentation in the requested timeframe the order was canceled and refunded. A free month of service credit was applied to your account for any inconvenience this may have caused you. If you have any further questions or require further assistance, you may contact our Customer Service department at 1-877-820-7873. Thank you for choosing Pure Talk.
Reviewed Oct. 13, 2021
I made an inquiry about an offer I received in an email. It was several weeks ago and I still have not received a reply. That is not acceptable. If a customer asks a question you should feel compelled to answer it, not shrug it off.
Hi, David! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced regarding your inquiry that was made. Providing an optimal customer experience is a top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Oct. 13, 2021
I love my new phone (Samsung A32-5G) purchased from Pure Talk, but the only real complaint I have is with the phone number I was given. The reason being, I have received over 230 calls, texts, and voice mails since opening my account in May of 2021. None of these calls, texts, and voice mails were for me. I'm keeping a list of all the calls I've blocked and this is only since around September 1st. The calls are for the previous owners of the phone number. I'm getting doctor's offices calling, student loan reps, Pharmacies, businesses, i.e. A.T. & T. (telling me I owe them $390 plus dollars) and on and on it goes.
I would be lying if I said I've gotten more than 20 calls from people I know since owning this number. I've gone to the Pharmacy to get some calls stopped and responded to some of the numbers left by text or voice mail, hoping this would slow or stop all these calls. I wouldn't want to guess how many hours I've wasted trying to put a stop to these calls. It is getting crazy! I called Pure Talk and they said, "just keep blocking!" Sorry for going beyond your 200 word minimum, but I couldn't say what needed to be said in under 200 words!
Hi, Muriel! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced with Spam Calls. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 13, 2021
Download speed in this area is frequently quite slow. It appears that AT&T must be limiting data download speed for PureTalk customers. Also, have not be able to find any info about PureTalk support of Apple Watch as cellular device.
Greetings, Gary! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Furthermore, at this time we do not support smartwatches for cellular use. Thank you for your feedback it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 13, 2021
It was very easy for the transfer, and we saved $95 a month and it was all done within 45 minutes. No change in anything other than the price. We are very happy and we would recommend anyone to make the change.
Hello, Scott and Cheryl! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 13, 2021
Called 2x. Took over 30-45 of hold time to get low level, unskilled reps that are incapable of doing anything beyond what's already on the website. I still cannot send or Rx pics in Text message and neither the "1" or *85 for vmail access work. I will try one more time, if not fixed, I'll be going back to Verizon.
Greetings, Michael! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 13, 2021
We switched from ATT to Pure Talk and our previously weak signal has seemed to have gotten weaker, with many "failed to send" text messages. I am not sure why this is happening, if ATT is able to damp down signal strength because they no longer have out business or if it is because they sell time and access to their towers at different level of power than they allocate to their direct customers.
Greetings, Kenneth! We regret to hear you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We will be sending you a private message regarding this matter and an agent will be reaching out to you to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Oct. 13, 2021
It is too early to tell now but so far the service has been good. It started slow due to foul up experience getting my wife's cell phone switched over to Pure Talk service. There was a long delay in getting the correct "SIM" card, after receiving a second SIM card for my Apple i-phone instead of the card for my wife's android based phone, then another long delay before receiving the correct card. Since those experiences, the service is good and I would prefer to respond further after another 3-4 months. Continued good service is important.
Greetings, Hal! We regret to hear that you experienced delays when activating your Pure Talk service. Please accept our apologies for any inconvenience this may have caused you. Overall, we're happy to hear that you are satisfied with your Pure Talk experience thus far as our goal is to always provide an optimal customer experience! If you have any further questions or concerns, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 13, 2021
Outgoing texts with pictures not working on my phone. Some incoming texts display:
Message size
Expires 2:02PM Oct 6
Two trouble calls did not yet resolve issue. Calls take significant time. Plan to call again when time Permits. No issues on my wife's phone.
Greetings, J.! We regret to hear that you are experiencing issues with sending multimedia messages. It seems your device's APN settings may need to be reset. Listed below are the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 13, 2021
I'm still having problems sending text messages to multiple phones on a stream and I'm still having problems sending pictures, stuff I find on the internet etc, etc, This problem is a problem I have trying to send these to any contact.
Greetings, Paul! We regret to hear that you are experiencing issues with sending multimedia messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 12, 2021
I absolutely love PureTalk…it is so affordable, the customer service is top notch, and the service is very good….if you are a conservative, want an excellent affordable service, and want to make sure your money is not going to the left…. use pure talk.
Greetings Amanda! We are happy to hear that you are enjoying the service we provide and making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 12, 2021
It has been ok. We do have issues with service. The phones only seem to work when it’s on the WiFi setting. This is bad for many reasons. I can’t do anything but make a phone call and this isn’t good especially when I try to text message my kids or they try to do the same. They also can’t search anything unless they’re hooked up to WiFi.
Greetings, Erin! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for any inconvenience this may have caused you. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 12, 2021
So far so good. No problems with service in Norther MN. Going to Florida, so anxious to see if still great coverage. Great price for 4 GB each phone. We have shared our experience with some of our friends, they are considering changing also.
Greetings Ronald ! We are happy to hear that you are enjoying the service we provide and making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 12, 2021
I was told I was going to get $200 apiece for my two phones. I shipped both phones and I got an offer of $70 which I refused so they sent that phone back I’ve never received any information on the second phone I talked to the vendor and they said they would get back with me and they never have. I’m not very happy with the Service that I am getting with you. Even when I have three or four bars everything seems to run very slow. If I don’t get an answer on my second phone and the speed continues to be slow I am going to cancel my plan.
Hi, James! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 12, 2021
My phone would not access the network, and I could not use any texts that required data. Or anything that required data when I wasn't running on WiFi. We were able to get the situation resolved on the phone call. Thank you.
Greetings, Cynthia! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 12, 2021
Terribly poor signal and even worse customer service at home and while traveling. No signal at all at my vacation home. Got no help whatsoever from customer non service. Definitely the worst carrier I’ve ever dealt with. I would never recommend PureTalk to anyone.
Greetings, Donald! We regret to hear that you are experiencing service issues within the rural parts of Wisconsin. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 12, 2021
Cannot get consistent access in DC Metro area. Frequently drops network access, i.e. no "PureTalk" indicator using Samsung J7. In addition, I often cannot send pictures with text messages, it just times out in 5 mins. Will probably have to change to another provider.
Hi there, Thad! We regret to hear that you are experiencing issues with accessing data. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com