PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 8, 2021
The most I ever saw was two out of four bars. Most of the time, the signal was very poor. There's no point in paying less when you can't use the service. This is why I changed companies and am no longer a Pure talk customer.
Greetings David! We regret to hear that you are experiencing service issues within the area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 7, 2021
Don’t wait. Just do it. Much cheaper than having one of the main brands. I got unlimited talk and text with 10 gigs of data. I’m saving a ton of money each month. I should have done this long time ago.
Hello, Carla! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 7, 2021
We are very happy with the money that we are saving but your customer service stinks. I don't even remember how many times I called to get return labels for phones that were not usable. By the time I finally got a hold of someone to send labels I was told that since it had taken so long that I had to pay to ship them back. And I was told that I may not get a refund on the ones that I sent back but the reason that they did not get sent back was not my fault, it was your customer service!!!!
Greetings, Harvey! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 6, 2021
I’m really having issues of not being able to use WiFi when I’m away from home. Then we went out of state and I couldn’t go online at all, says no internet or GPS. I’m very upset that I can’t get any data or WiFi when away from home.
Greetings, Peggy! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:11/09/2021Greetings,Peggy! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Nov. 6, 2021
We live in the mountains within 1/2 mile from a cell tower, yet do not have a strong enough signal to make calls from our home, yet can drive 1/4 mile and get 5 bars. I did not realize that our Android phones would not work when we signed up since your rep said they would be fine, and thus, did not upgrade. I have asked before if I could get a reduced price on two iPhones with WIFI calling, but so far, no one will answer my question. I understand that the initial low prices are reserved for new customers, but is it not possible for us to get new phones at a partial discount? Thanks to anyone who can help.
o receive $250 dollars off any device, you must be a new customer porting a line, or an existing customer adds a new line of service. Customers are required to choose either a $45 dollar or $55 dollar plan and remain on this plan for a 24-month sales agreement. Customers must also qualify through Affirm or In-house financing. This process must be completed during initial order process. Please stay turned for future announcements. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Nov. 6, 2021
Have no service - phone doesn't work!! Cannot call or receive calls. Cannot text. Very unhappy!! What more can I say. Will have to go back to Verizon I guess. This is terrible. I've paid what you ask and I have no service.
Hi there, Linda! We regret to hear that you are experiencing issues with making and receiving phone calls. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:11/09/2021Greetings, Linda! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Nov. 3, 2021
I find that I cannot use my phone online service to get on browser most of the time, just the get "circle of death", I am looking for another service to switch my phone service since I cannot even use data.
Hi there, Ronni! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:11/08/2021Greetings, Ronni! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 3, 2021
I recently changed from Verizon to Pure Talk. The service has been the same but the cost had been half the price. I am very happy with the service and have recommended it to my friends. Customer Service was very friendly and helpful.
Greetings, Walter! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 2, 2021
I had to always have my data turned on in order to send a text. With unlimited text I should not have had to use my data (which was limited) to send a text. Also, the sign on price was deceiving because the price went up after the first month. We found another service that has unlimited everything for less.
Greetings, Mylee! We regret to hear this and hope that you decided to stay as we offer multi-line discounts and referral credits to our existing customers which could help you save on your monthly service bill. Please accept our apologies for this inconvenience and if you received anything other than optimal technical support assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience!
Reviewed Nov. 1, 2021
Constant data loss and intermittent service. On 3rd SIM card and second brand new phone in 1st month. Ready to switch carriers. Pay for service, need service, expect service. I don't pay my bill intermittently! Biggest mistake I ever made!
Greetings, Lewis! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Nov. 1, 2021
No Internet service on October 16 between Fort Dodge IA and Norfolk NE. No internet service during night on October 16 at Norfolk, NE. It has happened a few other times here in Fort Dodge. Unable to contact tech support at those times.
Hi there, Roger! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:11/09/2021Greetings, Roger! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 1, 2021
Service is really terrible. Wifi and data are so slow it's frustrating. Customer service is non-existent and they have attitude if you call in about issues. Just terrible service. Regretting the change. Would gladly pay more for reliable service. At least Sprint was reliable and the claim of matching big providers is a joke.
Greetings, Jason! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Nov. 1, 2021
I have been very happy with my new service. The cell phone coverage is actually better than the old carrier and SO much cheaper without all of the added taxes and fees. Customer service is very helpful and answers all of my questions. Thank you Pure Talk.
Hello, Jimmy! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 1, 2021
The amount of data you say is being consumed seems to be much higher than what Verizon reported us consuming and is requiring me to pay for a higher cost plan and when my wife tries to access the internet it is very slow or not responsive. Sending texts also has problems. She is getting frustrated and I'm hoping it can get resolved before changing services back to Verizon. Her number is **, so you can look it up.
Greetings, Chris! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 1, 2021
We have no complaints and we would never know we changed except the bill is half what we used to pay. It was no problem changing over to Pure Talk. The Sim cards came in a couple of days and the set up was a lot easier than I expected.
Hello, William! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 31, 2021
Before we signed up with Pure Talk we called and asked about coverage in our area of Clark County and we were assured there was good coverage.. But we live on the back side of a small hill and we had 0 coverage. We had to walk 2 blocks up the hill to get any coverage which will not do for us because the weather is so bad here all the time. We spent a lot of time on the phone with pure talk.
Greetings, Loyd! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 31, 2021
One tower Signal in the house in and in town. Sign in for voice mail sucks and you don’t care. We get off in the boonies. May not have signal for hours!!!! This is all I want to say and be looking for a better carrier.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 30, 2021
When we first started, I had over two hours of wait time to solve our connection to the internet outside of our home. We still have a connection issue where it cannot find our network. If we did not have a contract, we might leave.
Greetings, Mary! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 30, 2021
Still cannot get my voice-mail messages. Other than that I like it.. Frustrating not to be able to get my messages. Transfer of info from old phone to new phone was also Frustrating. I like the phone and service with these exceptions. I wish you had a an actual store.
Greetings, Karen! We regret to hear you are experiencing issues with accessing your voicemail. It seems that your voicemail may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk
Visit www.puretalkusa.com and go to:- Sign In
- Click Plan
- Choose your number
- Click on Reset Voicemail
After this, power your device off, wait 15 seconds then power it back on.
Reviewed Oct. 30, 2021
Given bad advice by one tech, fortunately someone else solved the issue. On hold too long, problem was not solved, the issue had legs, in other words my issue changed depending on who I talked to at Pure Talk. Not confidence building at all. Earlier issue had to do with messaging. That also did nothing to build faith in tech support.
Greetings, Al! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 30, 2021
I wasn't able to give a higher rating for at least a couple of reasons. Before going with Pure Talk and purchasing my phone, I spoke with 3 different representatives and received 3 different answers to my questions. The last person I spoke with finally answered my questions simply and clearly and worked with me. Another reason is because of lack of guidance and help getting the phone set up and just guidelines for use. Not everyone is used to these kinds of phones, but that seems to be the assumption. I've had to get help and answers to questions from others about the set-up and questions in general.
Please accept our apologies for any miscommunication made on our behalf. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 30, 2021
I was disappointed in the new phone offers. I had heard on the radio you have great prices on new phones but when I inquired I was told they were full price. If you do have discounted prices I’m interested.
Greetings Michelle! We regret to hear about the experience you had with Pure Talk thus far. Please accept our apologies any miscommunication made on our behalf.To receive $250 dollars off any device, you must be a new customer porting a line, or an existing customer adds a new line of service. Customers are required to choose either a $45 dollar or $55 dollar plan and remain on this plan for a 24-month sales agreement. Customers must also qualify through Affirm or In-house financing. This process must be completed during initial order process. Please stay turned for future announcements. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 28, 2021
I was told all would be EXACTLY the same as with ATT and it is not. One of our lines is still having issues with texting photos, and we have no mobile data on any of our phones (androids). We wouldn't have switched if we'd been told that. Not happy. Have talked with techs several times.
It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Concerning the hotspot feature, this feature is supported on iPhones 6s and above but it is not guaranteed to work on all android devices. This is due to some software versions being blocked on the network. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 28, 2021
The coverage is weak & terrible stream & downloads as well as terrible texting back & forth etc. I get very low signal strength in a lot of places. I had Verizon before so I'm going off the coverage I had with them & Pure Talk's is lagging. But you do have great customer service!
Concerning the network connectivity issue, It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 28, 2021
Coverage is spotty in areas and the process of keeping your old number is tedious. Also, there should be referral bonuses available for getting family and friends on the plan. The website is also glitchy at times and won't respond.
Greetings, Jill! We regret to hear that you are experiencing service issues within the area Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Regarding customer referrals, Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 27, 2021
I began having problems with my $70 PureTalk phone 1 or 2 weeks after the 2 week return option ended for my phone...keys stick constantly, text messages. I click on not opening, alarms going off sporadically, numerous others. Technical support is hard to get hold of unless you have a minimum of 1 hour to be on hold. Technicians are poorly trained...my last attempt with one was where she was unable to fix my issue and wasted 1 hour of my time; she did one thing and that was to make my phone completely inoperable. I will highly discourage anyone from joining PureTalk.
Greetings, Barbara! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 27, 2021
Pure Talk has been a good fill-in for my main phone when service is bad. I work pipeline in fairly remote places and sometimes I need a different carrier for phone service. This has been a very good alternative for me.
Hello, Jeff! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 27, 2021
The pricing is great. The people are nice. The service is horrible! Miss calls and texts all the time because of poor service. Have 5 phones and they all have the same issues. Really bad service on all of them in several states.
Greetings, Brian! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 27, 2021
I transferred over to Pure Talk because of my HIGH bill with Sprint. I have been very happy with their service. The bill most of all. It is actually half of my previous service. Once you transfer over you will wish you would have done it long before now. Don't wait just do it.
Hello, Pat! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 27, 2021
PureTalk doesn't just keep it cheap, they keep it simple and hassle-free as well! Their customer service has been great so far and I would be glad to recommend their service to anyone! Get with PureTalk and start saving money!
Hello, Prashanth! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 27, 2021
The customer service, of course, all has to be done over the phone. Three different times I have tried to use the tech help, wait for an hour, then it improves only a little. For an older person, this is really stressful. Then, I have "No Network Connection" half the time, still don't have voicemail. The price I pay is wonderful for as often as I use the phone, but now I am being forced to buy a replacement before 2022 and I'll have to go through all this headache again!
Greetings, Marcia! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Concerning the network connectivity issue, It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. To set up voicemail, you may press and hold 1 on dial pad or mobile phone number, then follow prompt to set up a new password. You will then have access to your new voicemail box. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:11/03/2021Greetings, Marcia! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 27, 2021
My wife's phone works fine. I had to call 5 times and it took a week to get mine to work! It does not receive in the house. I have to keep it in the garage. It only gives me an alert after a voicemail or text is received. I had 4000 some minutes left and 3000+ were removed! Now I am using minutes and down to 100 some. I have paid since starting and the minutes available were never increased! Something is not right. Not happy at all. And you billed me for a month when I only got three weeks' service.
Hi, Eric! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to
Reviewed Oct. 27, 2021
I am not unhappy with the people who helped me buy the phone. Although I did have a longer than normal wait time to actually receive it, I believe that was Samsung's fault. However, what I am not happy with is the actual phone itself and with how hard it has been to reach anyone when I have tried calling now that I own the phone. Because of that I still can not get my e-mail on my phone, because Google keeps telling me that Yahoo.com does NOT exist. Really? I also don't know how to transfer all my telephone numbers from my old phone to my new one, so I have been entering them one at a time which does NOT make me a happy camper! I could probably go on, but I don't have more time to devote to this.
Greetings, Penelope! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Concerning the issue making calls and accessing emails, It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. To transfer your existing contacts from old device to your new device, on your old Android, open the Settings app and tap Accounts>Select the Google account that you intend to use on the new Android> Tap Account sync or Sync account>On the page that opens, make sure that Contacts is enabled>Now when you log into that Google account on your new Android phone, all of your contacts will transfer over.Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 27, 2021
Any time I'm away from Internet service, it takes forever for my phone to access anything from Google or Google Maps or my mail or Instagram or Facebook. Very frustrating. I was with AT&T for many years and never had this hard of a time getting stuff to download. I used to be able to watch PragerU in my car using my phone, but no more. I have an iPhone SE, and just bought it last year, so I'm not in the market for a new 5G phone just yet. I'm seriously thinking about switching away from PureTalk because of this. My only hope is that someone from PureTalk can contact me and tell me if some of the settings on my phone are incorrect.
Hi there, Ann! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:11/03/2021Greetings, Ann! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 26, 2021
We switched due to high costs and PureTalk offered the same services I was getting for half the price. I had an issue with my phone and was able to get through to the customer service folks. They were nice and respectable and very patient. I highly recommend them.
Greetings, Lillie! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over half by making the switch. Overall, we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 26, 2021
After switching from Sprint to Pure TalkUSA, I didn't notice much, besides no longer having a voicemail app to see a record of my voicemails. My family is saving over $200 / month from switching, so having to call a phone # to check voicemails (like in the good ol' days) is not a big deal at all. Overall, we are happy with Pure TalkUSA, and I've already told several friends / family about them.
Greetings, Doug! We are pleased to hear about your experience with Pure Talk thus far and that you are saving over 200 dollars monthly by making the switch. Concerning the voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 26, 2021
It was so easy to switch plans. I also bought a new iPhone and it was just as easy to activate. I’m saving $40 a month on my cell phone bill and I couldn’t be happier. The person who I talked to about the available plans was so cheerful and friendly. I know if I have a problem it will be handled in a timely and efficient manner.
Greetings Alice! We are delighted to hear that you are saving over 40 dollars a month on your monthly service bill and that making the transition to Pure Talk was such an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 26, 2021
In order to get enough data, I had to pay Pure Talk an extra $5 plus. I'm considering switching to Spectrum where I get unlimited high speed data for $29. I'm disappointed with the speed my data is used with Pure Talk compared to by old ATT plan. Maybe you can get your price & service in line.
Hi there, Thomas! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you would like to make changes to your service plan, you may log in to your account portal online via our website. Once you have logged in, click on the " Plan" tab and select change service plan. You will have the option to upgrade your service plan "today" or "next billing cycle". If customers choose to upgrade today they will pay the difference between the old and new plan plus taxes. If customers choose to upgrade on the next billing cycle, they will pay full price for the new plan. You also have the option to downgrade your service plan at no additional cost. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 26, 2021
(1) I left Cricket because they kicked my phone off of their network due to upcoming 3G shutdown. My phone is brand new and perfectly compatible with the Cricket/AT&T network going forward, but my phone is not popular and AT&T just didn't bother to add it to their "approved" list. I now worry that you at Pure Talk will do the same, as I have been getting texts about upcoming network changes that read "your phone may not work soon". If so, my rating will go down to 1 star and I WILL switch to someone else. I will not let AT&T bully me into buying another brand new phone.
(2) I switched to Pure Talk because I heard Rush Limbaugh advertise for it for a while, and now it is a sponsor of the Clay Travis & Buck Sexton show. So I am happy to do business with you.
(3) My initial setup could have gone smoother, because the default APN settings did not work and I had to call in to support and get some secret APN settings that did work. (so minus 1 star)
(4) Visual voicemail does not work in the Google Phone app on Android. I stuck calling in to my voicemail (so minus another star).
(5) I would fix #4 myself by using my Youmail account, but there is no way to set up conditional call forwarding without calling in. On Cricket, I did it by dialing some # code. I prefer being able to fix things myself and not having to call in, be on hold, explain situation to someone, etc. (minus a 3rd star)
I would love to discuss this further with you if you want to email me back.
Hi, Darren! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced regarding your inquiry that was made. Providing optimal service is a top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 26, 2021
Terrible customer service. Wait times are at least an hour on hold. My phone and my husband's phone are still not onboarded correctly. Can't fully use our phones. I was promised a hot spot, and that never happened. Going on a trip and will have to wait an hour to talk to an unhelpful rep to help me get overseas phone service. WOULD NEVER RECOMMEND AND WILL HAVE TO GO BACK TO VERIZON
Greetings, Cathy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Concerning the hotspot feature, our Technical Support department has added the WiFi calling feature to your device. You may restart your device and test to see if this feature is available. At this time, we do not offer services outside the US. However, international calling is available if you need to make calls outside the US. To make an international call you will have to purchase a 10.00 International Pin Card by calling our Customer Service Department. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 25, 2021
My only complaint is that I can’t get WiFi service in a few stores I frequent although I was able to get service at these store with my former service. Very happy with monthly fees..about half of what I was paying before.
Hi there, Charlotte! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:10/29/2021Greetings, Charlotte! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 25, 2021
My old phone quit working. I use Pure Talk for internet and wanted to start with you. Since I am already a customer, you would not give me a discount on a new phone. I ordered a new phone from TracFone at a good discount. I will stay with them for another year.
Hi, Brady! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 25, 2021
Price range for the 10GB is not competitive as one of your competition. When I view your competition, not only there's mot data, but price is near the same as yours with less data. I do like your online login and the account information set-up. But your plans are not at a price I feel is reasonable. Thanks you.
Greetings, Joe! We are pleased to hear that you are enjoying your Pure Talk service thus far and ease of access to your account portal online. Our service plans are designed to meet each need at an affordable cost. Customers are eligible to receive a multi-line discount of up to 20% off their monthly service bill when adding 1 or more lines. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 25, 2021
I am very happy with Pure Talk and find I have fair to good data and calling except for a few areas that I have been in. Fortunately for me, I have family who have WiFi in those areas, and I can access WiFi calling. The area I have trouble with is Pamlico County.
Greetings, Vickie! We regret to hear that you are experiencing service issues within the Pamlico County area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures Concerning calls within your home, you may enable Wi-Fi calling on your device. On your iPhone, go to Settings > Phone > Wi-Fi Calling. Turn on Wi-Fi Calling. Please accept our apologies for this inconvenience. Overall, we are happy you are enjoying the services we provide. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 25, 2021
I was originally a Cingular customer in 2000. They were bought out by AT&T. I was paying $275 plus per month for three phone lines. Since the change, I am now paying $83. It is the same exact towers and signals as we had before.
Greetings, Teri! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money over 80% on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 25, 2021
Pure Talk customer for about 2 months now.... Recently had an issue with being able to connect to the internet when outside of a wifi zone... Contacted customer service several times on this issue.... After 3 days and 3 tech reps problem was solved with one of your more experienced reps. Had the 3rd tech rep I spoke with not resolved this issue I would have moved on to another service provider. I'm optimistic at the moment with PT.
Greetings, Kelly! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Technical Support department resolved the data connectivity issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 24, 2021
We like Pure Talk better than the big tech giants, and are grateful to be rid of them; however, it’s been somewhat of a difficult transition. It’s mostly fixed now. There are a few glitches…sending pics. At times message says “not sent” and it was sent and received. Sometime not sent. Hard to tell if it’s carrier or iPhone and its updates. Mostly, we’re satisfied and have recommended the service to others.
Hi there, LuAnn! We regret to hear that you are experiencing issues with sending picture messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Overall we are happy you are enjoying the services we provide thus far! An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings.
Updated:10/29/2021Greetings, LuAnn! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 24, 2021
With Verizon I was able to stream movies on my phone and even sport events that I couldn’t get on cable tv. Now opening my email, Facebook, Twitter etc I have to wait for my phone to finish doing the circling. It’s infuriating to say the least! I can text and make phone calls with no problems. I’m starting to REALLY regret switching to Pure Talk!!
Hi there, Majorie! We regret to hear that you are experiencing issues with accessing data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings.
Updated:10/29/2021Greetings, Majorie! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 24, 2021
I’ve had the service for a few months and I get at least six to seven spam calls a day from all over the country. I also get text messages that are sales pitches, etc. some of the calls are from bill collectors and I think someone named Virginia once had my cell number. I called the Do Not Call Registry but they said my new Pure Talk cell number had been added to their list in 2009. I have to keep my phone on Mute because the number of spam calls I get is so disruptive. I am thinking of switching to another carrier unless Pure Talk can find a solution my concern. Thank you.
Hi there, Debbie! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Regarding spam calls, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> Phone> then scroll down, tap Silence Unknown Callers and turn on the feature. You can also report calls as Junk or click the I symbol next to the phone number to block. There are several third-party apps to help you against spammers. Two popular apps, Nomorobo and RoboKiller are both available for iOS and Android. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 24, 2021
I had originally set up with your company but was having problems getting connected. For that reason, I decided to go with another company. And now I am being charged. That's not right. Please resolve this. I appreciate your attention to this matter
Hi, James! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 24, 2021
Pure Talk has excellent customer service - even on the weekends! I was having trouble setting up my voicemail. It was a Sunday so I had to email them. I didn’t think anything would happen until the work week started, but within minutes Pure Talk fixed the issue and I magically had my voicemail up and operating! As far as cell service, I have experienced excellent cell coverage. There is no difference between Pure Talk and my former major carrier! I’m saving a lot of money!
Greetings, Kiera! We are pleased to hear about your experience with Pure Talk thus far and that making the switch was a smooth process. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 24, 2021
I am so happy that I switched to Pure Talk. My only regret is that I waited so long. The process was very easy, and the folks who work for Pure Talk are so nice. Everyone I talked to was patient and kind. This is the way a company should be run. Thank you so much!!
Greetings Cynthia! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 23, 2021
I switched to your network in August. My cell phone is my business phone. The phone is defective, can't send or receive photos from my customers. I took it to a local UBREAKIFIX. They did an update to the software, and now I have no multi-media at all. I can't send or receive emails as well. I have tried numerous times to get help from your customer service dept. to no avail. I'm very disgusted as a new customer with you and to be treated this way. I guess I need to find a network that helps their customers, especially for being with you less than 3 months. Very unhappy with Pure Talk USA.
Greetings, Rick! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 23, 2021
The service is great....Don't mess with it. It's worth repeating....The product is great...You have great customer people who won't stop until the customer is satisfied....No problem was too great for them to tackle ....and they did it with great courtesy.
Hello, Robert! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 23, 2021
Every person I talked to was knowledgeable and polite. I am used to hating a call to customer service but with you guys it is actually a good experience. Please whatever you do, do not change anything. I don’t need anything more than I got!
Hello, Jim! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 23, 2021
It takes too long to get help if I have a problem. I have waited an hour on hold. Sometimes no one ever answers. When I did reach someone they could not fix my problem. Your customer service is terrible.
Greetings, Andy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 23, 2021
I have to drive 5 miles to use my phone. I have no talk or text or data signals. I have called customer service twice and they said they couldn’t do anything. I can’t make any changes right now but plan to do so in the future.
Greetings, Barbara! We regret to hear you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
I am just so delighted to be with PureTalk instead of AT&T! You are saving us about $40 per month. Our signal is great; no dead spots. I haven't had any luck getting ahold of your customer service people by phone: Long wait times. However, your online "chat" techs have been quick & helpful.
Hello, Richard! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 22, 2021
When I first got my new phone and activated things worked beautifully. For just over a month, it was fine. About three weeks ago, I noticed that my texts wouldn’t deliver, and my data didn’t work. No streaming or browsing unless I was at home on my WiFi. Last week I reported this. My experience was the worst I have ever had. Each time I called, I was on hold for about a half hour. Someone finally picked up from customer service and asked me name and address and sent me to technical support…Another half hour wait and finally someone came on, aske me my name and address again, and number to reach me if disconnected.
They did some troubleshooting and then I got disconnected. This happened five times. I called back later and when I gave my experience to the person and explained that I was never called back when disconnected the lady said “We have to ask that but we don’t have time to call you back.” I said that was poor customer service and she told me customer service was not her department, technical support was. I still have no resolution to my issue.
I have an open ticket #**, which said there were known tower issues to wait 24 hours, power down and back up and it should be fine. That was a fail. You’ve sent me a new SIM card which had the same issue. You had me test both old and new sims on a different phone….same problem. So, the problem is not the SIM card and it’s not my new phone (iPhone SE). It is something with Pure Talk. I’m very upset that I’ve gone to so many lengths with no resolution. I’ve spent a good 8 hours on this.
Greetings, Lori! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
Each and every aspect of my dealings with PuteTalk have excellent. I am only a subscriber for a couple of months, but I have bragged about this service to many. Just for general info, during the recent Hurricane IDA, I was the only one, among our group of evacuees who had cell phone service.
Greetings, Herman! We are pleased to hear about your experience with Pure Talk thus far and that making the switch was a smooth process. Overall, we are happy to hear that you were able to access service during the recent Hurricane Storm in Louisiana. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 22, 2021
Greetings to those that read this. I purchased a plan with Puretalk strictly as an exploratory option to find a cheaper phone plan. I found it. Puretalk is much cheaper. However, I made 1 test call with my current number and that was it. For one month I received no less than 10 Robo Calls A DAY! Does my other line get those calls as well? Sure. But 1 or 2 a week. In summary, if you are looking for a cheaper option, Puretalk meets that criteria. But in so doing, Puretalk sells your number to other companies, hence the never ending Robo Calls. Make your choice….
Hi there, Landon! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Regarding spam calls, we do not offer any blocking services. However, you can report and filter spam messages. Go into Settings> Phone> then scroll down, tap Silence Unknown Callers and turn on the feature. You can also report calls as Junk or click the I symbol next to the phone number to block. There are several third-party apps to help you against spammers. Two popular apps, Nomorobo and RoboKiller are both available for iOS and Android. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
We left Cricket because of the nice price. The price was better however the coverage was very poor especially in Upstate New York. Even here in Fond du Lac Wisconsin only 2 bars. Not good reception. We will be going back to Cricket soon.
Greetings, Lawrence! We regret to hear that you are experiencing service issues and dropped calls within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures Concerning calls within your home, our Technical Support department has activated Wi-Fi calling on your device. You may restart your device and test to see if this feature is available. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
Switched without too much trouble. The text messages and loss of a few phone number was normal for switching plans or phones. Granddaughter has found the phone to work at all location in her travels from Texas to Utah to Colorado! I am so happy I switched. Monthly savings on the service is a bonus!
Greetings IIona! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 22, 2021
I do not have a Pure Talk account. Got new phone and discovered it was locked… So no Pure Talk. This was after going through setting up an account. While at the Verizon store I lost The SIM card! My old phone number (**) is stuck with you.
Hi, Robert! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 22, 2021
Dropped calls and non delivered texts are more common than texts being delivered and having decent phone service. Data often is not available. The frustration that my family friends and I go through when on the phone has me second guessing the value of this service.
Greetings, Phil! We regret to hear that you are experiencing issues with calls dropping and sending text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Concerning calls within your home, our Technical Support department has activated Wi-Fi calling on your device. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Tap Settings > General > Reset > Reset Network Settings
Updated:10/29/2021Greetings, Phil! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 21, 2021
I switched from Verizon and I haven't noticed any difference in the connectivity. Switching was very simple. I haven't had any issues so I do not know what the customer service quality is like. This is not a bad problem to have lol.
Greetings Monica! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 21, 2021
We have had ATT for years and before that I had Verizon. Our iPhone Texting can be very slow. I mean a text of 10 words may take a minute to send. Also we have no idea why our VPN is on all the time...
Greetings, Craig! We regret to hear that you are experiencing issues with sending text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Concerning your VPN issue, you may simply Go into Settings>General> Tap VPN>Tap the VPN switch to turn it off. Thank you for your feedback it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:10/26/2021Greetings, Craig! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 20, 2021
I have not had voicemails since June. I know, I know!!! Now that I know I’ve tried with no success. Is there something y’all need to do to help me set it up?? Please let me know at your earliest convenience. Thanks Michael
Greetings, Michael! We regret to hear you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
I upgraded to a smart-phone from a 12+ year old flip-phone. My at-the-time carrier was not helpful at all. I had heard of Pure-Talk on the radio. The purchase of two phones went smoothly and arrived in a week. The instructions for activating and keeping my old phone numbers also went smoothly. I have been very satisfied with the phones and customer service from Pure-Talk while undertaking this endeavour. Many thanks to all at Pure-Talk that make this a great company.
Hello, Darrell! Thank you for making the switch to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 20, 2021
I don't see how I came close to using 60. My phone has been throttled to an extremely slow speed for a week, with still a few days left for the month. This never happened in the 10 years that I had StraightTalk.
Greetings, Jeremy! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. You may view your data usage through your Pure Talk account portal at wwww.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab to view your data usage. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
I have trouble getting good reception in my house. It doesn't help much by going outside. AT&T updated my phone so it worked better. Maybe you could do the same. I do like that you are cheaper than AT&T.
Greetings, June! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
Customer service was very patient and helpful in making sure that my phone service was activated properly. They even provided me with the phone number of Apple technical support in resolving an issue with my iPhone. This all played into the successful activation of my cell and wifi calling service with Pure Talk USA.
Hello, Ted! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 20, 2021
Not happy. I paid Sept 20 for my phone service and I have no phone service right now because my billing cycle is the 11th. When people buy plans they expect to get the whole month not less. I will be going to another phone company.
Greetings, Tricia! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
Two examples.
2) I could hear person on other end but they could not hear me. I then used my wife's phone and had no problem both calls.
Both calls were several states away. Local calls always no problem.
Greetings, Dan and Virginia! We regret to hear you are experiencing issues with calls. Call quality and outdoor coverage may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 20, 2021
We have been using Pure Talk USA for two months and we are loving it! We have only great things to say! Every time that I have had questions, they are so helpful and patient. They have been upfront and honest with everything! YES! Would recommend to a friend anytime!
Hello, Sherry! Welcome to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 20, 2021
Instructions to switch could be clearer, but if you have an unlocked phone it's not too bad. Ran into a hiccup with a couple of settings needing to be changed on an AT&T Samsung S10e, but apart from that it all went just fine. Haven't had any issues with coverage changing, speed or anything like that.
Hello, Roger! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 19, 2021
Activation took about 10 minutes. It was amazing. Someone must have thought out that process. Kudos. I did call Customer Service once with a question and got someone that spoke English. Very good. I recently found that service works where I travel regularly, about the same as I had with my AT&T service. So far I like it. Keep it going! Thank you.
Greetings Hal! Welcome to the Pure Talk Family! We are so happy to hear that you are enjoying the service we provide and making the transition to Pure Talk was such a quick process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated.
Reviewed Oct. 19, 2021
I am unable to send pictures via texts..I answer incoming calls and the caller cannot hear me..I have to call them back to connect then they have difficulty hearing me at times...I can receive pictures via texts but I cannot send them out.
Hi there, Richard! We regret to hear that you are experiencing issues with sending pictures and receiving phone calls. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:10/27/2021Greetings, Richard! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Oct. 19, 2021
Originally our phones showed 4 bars on wifi strength. Now the strength is typically 2 or most 3 bars for same locations. We love the telephones and especially the prices. Is there anything we need to change on settings or whatever? Thank you.
Serena
Greetings, Serena! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the low prices we provide. Concerning the coverage within your area, our Technical Support department has added the Wi-Fi calling feature to your device. You may restart your device and test to see if this feature is available. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 19, 2021
I am so happy with my service. I have never had a tower all the way up to Mexico Maine before now. Never lost a tower! So happy I changed. I had numerous companies prior and they always dropped calls. Pure Talk has been perfect. Highly recommend.
Greetings, Cheryl! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 19, 2021
I changed over from AT&T. Reception is comparatively poor and I have lots of dropped calls. Data runs out faster than 2G plan with AT&T. Not sure what the deal is there. Days had been extremely slow at times. I would also like to have notifications telling when I reach 1G, 2G, 3G…usage.
Greetings, Caleb! We regret to hear that you are experiencing service issues and dropped calls within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you would like to view your data usage, please log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the " Plan" tab. This will provide you with the option to view data usage up for each day of the billing cycle. The system updates within 3 days and will show a more accurate data usage amount. You also have the option to upgrade your service plan at any time. To do so, click on the " Plan" tab and select change service plan. There will be an option to choose your new desired service plan. This will also provide you with the option to upgrade today for a prorated charge or the next billing cycle. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 19, 2021
The transition to PureTalk has gone well for me. My hot spot does not work as well as before, I think that is because of my zip code. I have called tech support twice and they have been helpful each time.
Greetings John! We are happy to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Concerning the Hotspot issue, our Technical Support has added the Wi-Fi Calling feature to your device. You may restart and test to see if it working. You may also reset your network settings. Tap Settings > General > Reset > Reset Network Settings. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 18, 2021
I cannot use my phone unless I'm connected to my wifi. I cannot use it in public places. Sometimes I cannot call someone. It will say phone number not registered. Text messages will not go through and vice-versa. I'm paying 25 a month to use my phone that only works connected to my wifi. Which I was doing before the phone plan.
Greetings, Haley! We regret to hear that you are experiencing issues with accessing your data. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 18, 2021
I wish that we had never left Verizon. Your service sucks. 40% of the time we have no reception or no notification of messages being received. Nearly everyone I talk with over the phone complains about the poor quality of the call. My voice has static and at times I can't hear the other person. I was told before we switched from Verizon that Puretalk would provide us with 5G. Hell we aren't even 4G but rather 2 or 3G. I would not recommend this company. After our phones are paid off we will find another company.
Greetings, Ben! We regret to hear that you are experiencing service issues within your area. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 18, 2021
Pure Talk prices can’t be beat. No doubt about it. By the service…not so much. If you have a question that can’t be resolved or answered online and have to phone in, call early or late. Otherwise you are in for a very long, day wasting time. Wait times eating for someone to answer are unacceptable. If you want to run with the big dogs, you need to step up, and staff up.
Greetings, Michael! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. In addition to calling our Customer Service department, we are also available via email correspondence and social media, such as Facebook, Twitter, and Instagram. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 18, 2021
Tech support is not just unhelpful but rude. Complete jerks. I can’t run my business with an internet connection slower than frozen molasses. I hope you listen to the recorded calls (5) I had with your jerks at tech support.
Greetings, Paul! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 18, 2021
When using the hotspot connection for WiFi the best I can. Get is 2 to 3 bars never 4, I 60 miles north of NYC in Dutchess County just outside of Poughkeepsie. I assumed Pure Talk to have sufficient transmitters to cover that area.
Greetings, Ronald! We regret to hear you are experiencing issues with your personal hotspot feature. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 17, 2021
The service and reception are comparable to what we had before with Verizon, but the price is way better. The downside is the voicemail. Basically, here's the difference: It used to be automatic to be able to listen to missed messages along with attempted transcriptions by just looking at the "Voicemail" tab on the iPhone app. Now, in that same tab there's instead an icon labeled "Call Voicemail" where you need to enter a password (you set up once at some point) in oder to hear the messages. They're presented by an automated message system similar to if I'm on hold while calling the bank. It's not appealing compared to what I had before. However, at least the app shows when there's a new message without having to call first in order to listen to it. For me, it's worth the extra hassle for the cheaper price of PureTalk, but that's the only reason I give 4 stars instead of 5.
Hello, Jesse! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 17, 2021
It was easy to sign-up, and the whole process was smooth from sign-up to phone selection and the set-up. I seem to have less dropped calls and loss of signal. Also had a large selection of new phones in every color imaginable, mine works great! I would recommend the service to all my friends and family and already have.
Hello, David! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 17, 2021
For some reason cannot use speaker on my iPhone to listen to voicemail. I would really like the speaker to work at that time! If possible would like someone to email the instructions or give me a link to Puretalk FAQs.
Greetings, Mary ! We are regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the issues you encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 17, 2021
Poor quality connection and reception. Most of the time I have to connect to a Wi-Fi network and use Wi-Fi calling. My wife doesn't have the availability of connecting to a Wi-Fi network, so she doesn't have a phone connection while at work.
Greetings, Larry! We regret to hear that you are experiencing service issues and network connectivity. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. We support Wi-Fi calling on iPhone 6s and above. However, it is not guaranteed to work on all android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 17, 2021
It was awful getting set up on Pure Talk but once we got our new phones going we loved the fact that we didn’t have to go outside to talk. But now it seems like we are having more dropped calls and are back to going outside to talk. Please help!
Greetings, Wanda! We regret to hear that you are experiencing service issues and dropped calls within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Concerning the coverage within your home, our Technical Support department has added the Wi-Fi calling feature to your device. You may restart your device and test to see if this feature is available. On your iPhone, go to Settings > Cellular> enable Wi-Fi Calling> Enter or confirm your address for emergency services. Thank you for your feedback, as it always helps us to improve the Pure Talk experience
Reviewed Oct. 16, 2021
Very good reception and the price is GREAT! We were with the company that says they are #1 in 5G, was not our experience. Very pleased with Pure Talk! We camp and travel quite a bit so getting good service was a must. No proposal far and no regrets.
Hello, Bill! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service since making the switch! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 16, 2021
The service sometimes has problems sending text messages between iPhones when not on Wi-Fi which is weird. I can’t quite put my finger on it but it seems just not as good, which accounts for the smaller company I guess. I’ve called customer service and they couldn’t help me with my problem so they sent me to technical service but they never answered, I was on hold for about 20 minutes before I hung up. I think they are trying though, maybe just don’t know all about it yet…
Greetings, Emily! We regret to hear you are experiencing issues with sending text messages. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
Was on hold for over five hrs one day that is not acceptable, then to get 2nd line was terrible. Then the next they advertised the same phone I got for my wife, they were 50 bucks and I had to pay 170.00, won't keep me long as a customer.
Greetings, Don! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
I like the customer service being American. Great friendly service. I'm new to this company and so far I really like the service. It would be nice if this service picked up better in the rural areas. There are too many places that you can't get a signal.
Greetings, Lowanda! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage, and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Overall, we're happy to hear that you are enjoying your Pure Talk service! Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
Use of the setup for this phone is very awkward and not at all intuitive. Voicemail won't load and I can't get any help. There seems to be no possibility of face to face help. Need more customer service options. How may I get help to help with setting up my voice mail? The other issues I will find someone.
Greetings, Andrew! We regret to hear you are experiencing issues with accessing your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
The coverage just isn’t as good as ATT. As much as I want it to work, it just isn’t working out very well. I also miss voicemail transcripts. All I show is LTE and I wonder if you provide 4g or if that is the difference.
Greetings, Bryce! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
I came from Verizon with unlimited data and my internet browsing while roaming seems to be inferior than Verizon’s service. I remain happy to be a Pure Talk customer. I originally had a 10gb data plan and I have had to incrementally add data until now where I have unlimited. I wish the process for increasing data was a bit easier.
Greetings, Thomas! We regret to hear that you are experiencing issues with web browsing when roaming. Please accept our apologies for any inconvenience this has caused. Overall, we're happy to hear that you're enjoying your Pure Talk service! Please be advised that in addition to calling our Customer Service department, you may change your service plan at any time through your online account portal at www.puretalkusa.com/account/login. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 16, 2021
I'm very pleased with PureTalk.. The coverage is great.. Keep up the good work. I have had no issues with reliability and service. So far it's been a great experience and I'm give you guys a 10 .. Thank you.
Greetings, Arthur! We are delighted to hear about your experience with Pure Talk thus far and that you are enjoying the service after making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 15, 2021
Hello, I first heard about you on the Ben Shapiro show and finally decided after *many* ads to try you out because I was tired of the wokism coming out of AT&T... and BOY have we been happy. We had to adjust our data usage per phone (something Cricket never allowed us to do!) but once we got through that, all has been GREAT! THANKS for supporting FREEDOM!
Welcome to Pure Talk, Israel! We are very delighted to hear that you heard about our service on the Ben Shapiro show and decided to make the switch! Overall, we are happy you were able to upgrade your data plan to fit your individual needs. Our Customer Service Department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 15, 2021
Very happy with your service, so far! Just as good as the "Big Guys" and half the price...What's not to like? I'm going to get other family members to switch to Pure Talk, too. They'll like it also, I'm quite sure.
Greetings, Michael! We are pleased to hear about your experience with Pure Talk thus far and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 15, 2021
Ordered an iPhone 11 through you guys. When it arrived to the house as a gift for my son, we powered it up and it had lines through it. Contacted you all and got an RMA number to return it, and then you were going to send me another one. Instead you received it and then refunded me my money. Which was okay because we just ended up ordering one off of eBay for less money and received it within 2 days. It is up and running and in perfect shape now.
Hi there, Travis! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication regarding device returns and any inconvenience this may have caused you. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Oct. 15, 2021
Internet searches entirely too slow compared to my prior carrier. This is in the cell mode. With a server all is good. Your service department corrected for a while but is now as bad as ever. I even increased my data.
Greetings, William! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 15, 2021
We are overall happy with the service and I was finally able to have a visual voicemail added to my droid and that's working out as well. Only issue is data connectivity. Occasionally, it seems to hang up or stall out and I'm nowhere close to the end of my allotment.
Hi there, Rand! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing an optimal customer experience is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 15, 2021
For starters! Your sales people, when ordering my 87 year old mother a phone failed to add insurance like I very specifically requested, now the phone is damaged, I'm out 70.00 plus dollars. Secondly your service. I still can't send photos via text after numerous updates. Quite frankly I'm switching to T Mobile, who has a lot better service and deal. For you to take advantage of an 87 year old woman, veteran disgusts me!!!
Hi, Paul! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced and any miscommunication made on our behalf, as providing an optimal exustomer experience is our top priority! We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 15, 2021
Customer service is great. Cellular service, not so much. If I have a long conversation, the call starts breaking up after 30 mins and continually gets worse until I have to hang up and call back or just end the conversation. Also seem to get more spam texts and calls now. Not sure if that is related.
Greetings, Iva! We regret to hear that you are experiencing service issues and dropped calls within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Concerning the coverage within your home, our Technical Support department has added the WiFi calling feature to your device. You may restart your device and test to see if this feature is available. At this time, we do not offer spam blocking services. However, you may block and filter spam calls from your device. Open the Google Play store app and search "Contacts" then install > Tap the three dots menu icon > Select Settings > Then tap on blocked numbers >Enable block calls from unidentified calls. You may also add numbers there as well. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 14, 2021
It seems obvious that AT&T's reseller network is of lesser quality. More dead spaces, more dropped calls (significantly more) and increased lag time connecting to websites. Is it noticeable, yes. Is it annoying, at times. Is it consistent, yes. Is it enough to go back to paying $115 for one line. Not a chance!!!
Hi there, Ron ! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 14, 2021
Here in Mentone I get spotty service or no service at all. I have missed calls, text and emails. Once I get to an area which is 30 miles away then I will receive text and emails. And if a call does come through I will lose it most of the time.
Greetings, Richard! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Outdoor coverage may vary from indoor coverage which may be limited. Our Technical Support has added Wi-Fi calling feature. On your iPhone, go to Settings > Phone > Wi-Fi Calling. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 14, 2021
Not quite true - text messages are very slow, voicemail is cumbersome, map direction service is hit-and-miss, and several other minor issues. We were on Verizon for over 20 years and thought it would be the same due to all the advertising - but it is not. Also - your phones seem to be very expensive...disappointing that you send me a flyer for a new iPhone and when I go to order it I can't find the flyer price anywhere - everything is much higher online. The one thing that is true is the price - much cheaper than Verizon, but not the same.
Greetings, Andy! We regret to hear you are experiencing issues with your service. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Regarding our Instant Phone Discount, to receive our discount, customers must be activating new lines of service with port-ins, qualify to finance, remain on the $55 Unlimited Talk, Text, and Data plan OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 24-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Oct. 14, 2021
Became a new customer. 30 days later we needed new 5g phones.. Could not get the discount of a new customer offered discount..Went to Best Buy and they killed your price of your phones..Bought 2 new 5g Motorola Acer units..You lost the sales..Sad you could not help out a new customer.
Greetings, Richard! Thank you for making the switch to Pure Talk. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, as helps us improve the Pure Talk experience.
Reviewed Oct. 14, 2021
I wanted to switch iPhone carrier service to Pure Talk after hearing information about Pure Talk on the radio. I ordered a new iPhone and a new sim card for my husband's phone. The deal was terrific and the plan for both my husband and myself is money saving and the service is still terrific. We are both very happy with Pure Talk.
Hello, Claire! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 13, 2021
Have been quite pleased with service. While signal overall is not quite as good as Sprint (my former carrier) the excellent pricing MORE than makes up for it. I have only had your service for about a month and have no complaints so far.
Hi, Gary! Welcome to Pure Talk! We are very happy to hear that you are enjoying the low prices we provide. We truly appreciate your business. Your feedback is greatly appreciated! Happy savings!
Reviewed Oct. 13, 2021
Still can’t setup voicemail. Cell phone Coverage needs improvement or I will move on To next carrier. You company is a pain in the ****. KISS MY GRITS. Have you got the picture. I have to since 2 am and your stupids company requires too much additional information.
Greetings, Daniel! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Concerning the coverage within your home, our Technical Support department has added the Wi-Fi calling feature to your device. Furthermore, the visual voicemail feature has also been added to your device. Please power off and back on then tap phone app>voicemail icon to set up voicemail. Thank you for your feedback, as it always help us improve the Pure Talk experience
Reviewed Oct. 13, 2021
Confusion all around with the order. After NOT receiving the new phone because of information you needed (and not letting me know that) my order was canceled within a week. I still get notices that I need to sent in my present phone for the trade-in even though I haven't received the new phone. Internal communication within Puretalk is lacking.
Hi Brendan! We want to express our sincerest apologies for the experience you have had with Pure Talk thus far. After reviewing your account, we see you placed an order on 09/27 for an iPhone 13 Pro Max. For the protection of your account, an email was sent from our verification team on 09/28/21 requesting documentation. Furthermore, due to not receiving documentation in the requested timeframe the order was canceled and refunded. A free month of service credit was applied to your account for any inconvenience this may have caused you. If you have any further questions or require further assistance, you may contact our Customer Service department at 1-877-820-7873. Thank you for choosing Pure Talk.
Reviewed Oct. 13, 2021
I made an inquiry about an offer I received in an email. It was several weeks ago and I still have not received a reply. That is not acceptable. If a customer asks a question you should feel compelled to answer it, not shrug it off.
Hi, David! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced regarding your inquiry that was made. Providing an optimal customer experience is a top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Oct. 13, 2021
I love my new phone (Samsung A32-5G) purchased from Pure Talk, but the only real complaint I have is with the phone number I was given. The reason being, I have received over 230 calls, texts, and voice mails since opening my account in May of 2021. None of these calls, texts, and voice mails were for me. I'm keeping a list of all the calls I've blocked and this is only since around September 1st. The calls are for the previous owners of the phone number. I'm getting doctor's offices calling, student loan reps, Pharmacies, businesses, i.e. A.T. & T. (telling me I owe them $390 plus dollars) and on and on it goes.
I would be lying if I said I've gotten more than 20 calls from people I know since owning this number. I've gone to the Pharmacy to get some calls stopped and responded to some of the numbers left by text or voice mail, hoping this would slow or stop all these calls. I wouldn't want to guess how many hours I've wasted trying to put a stop to these calls. It is getting crazy! I called Pure Talk and they said, "just keep blocking!" Sorry for going beyond your 200 word minimum, but I couldn't say what needed to be said in under 200 words!
Hi, Muriel! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced with Spam Calls. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 13, 2021
Download speed in this area is frequently quite slow. It appears that AT&T must be limiting data download speed for PureTalk customers. Also, have not be able to find any info about PureTalk support of Apple Watch as cellular device.
Greetings, Gary! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Furthermore, at this time we do not support smartwatches for cellular use. Thank you for your feedback it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 13, 2021
It was very easy for the transfer, and we saved $95 a month and it was all done within 45 minutes. No change in anything other than the price. We are very happy and we would recommend anyone to make the change.
Hello, Scott and Cheryl! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 13, 2021
Called 2x. Took over 30-45 of hold time to get low level, unskilled reps that are incapable of doing anything beyond what's already on the website. I still cannot send or Rx pics in Text message and neither the "1" or *85 for vmail access work. I will try one more time, if not fixed, I'll be going back to Verizon.
Greetings, Michael! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 13, 2021
We switched from ATT to Pure Talk and our previously weak signal has seemed to have gotten weaker, with many "failed to send" text messages. I am not sure why this is happening, if ATT is able to damp down signal strength because they no longer have out business or if it is because they sell time and access to their towers at different level of power than they allocate to their direct customers.
Greetings, Kenneth! We regret to hear you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We will be sending you a private message regarding this matter and an agent will be reaching out to you to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Oct. 13, 2021
It is too early to tell now but so far the service has been good. It started slow due to foul up experience getting my wife's cell phone switched over to Pure Talk service. There was a long delay in getting the correct "SIM" card, after receiving a second SIM card for my Apple i-phone instead of the card for my wife's android based phone, then another long delay before receiving the correct card. Since those experiences, the service is good and I would prefer to respond further after another 3-4 months. Continued good service is important.
Greetings, Hal! We regret to hear that you experienced delays when activating your Pure Talk service. Please accept our apologies for any inconvenience this may have caused you. Overall, we're happy to hear that you are satisfied with your Pure Talk experience thus far as our goal is to always provide an optimal customer experience! If you have any further questions or concerns, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 13, 2021
Outgoing texts with pictures not working on my phone. Some incoming texts display:
Message size
Expires 2:02PM Oct 6
Two trouble calls did not yet resolve issue. Calls take significant time. Plan to call again when time Permits. No issues on my wife's phone.
Greetings, J.! We regret to hear that you are experiencing issues with sending multimedia messages. It seems your device's APN settings may need to be reset. Listed below are the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 13, 2021
I'm still having problems sending text messages to multiple phones on a stream and I'm still having problems sending pictures, stuff I find on the internet etc, etc, This problem is a problem I have trying to send these to any contact.
Greetings, Paul! We regret to hear that you are experiencing issues with sending multimedia messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 12, 2021
I absolutely love PureTalk…it is so affordable, the customer service is top notch, and the service is very good….if you are a conservative, want an excellent affordable service, and want to make sure your money is not going to the left…. use pure talk.
Greetings Amanda! We are happy to hear that you are enjoying the service we provide and making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 12, 2021
It has been ok. We do have issues with service. The phones only seem to work when it’s on the WiFi setting. This is bad for many reasons. I can’t do anything but make a phone call and this isn’t good especially when I try to text message my kids or they try to do the same. They also can’t search anything unless they’re hooked up to WiFi.
Greetings, Erin! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for any inconvenience this may have caused you. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 12, 2021
So far so good. No problems with service in Norther MN. Going to Florida, so anxious to see if still great coverage. Great price for 4 GB each phone. We have shared our experience with some of our friends, they are considering changing also.
Greetings Ronald ! We are happy to hear that you are enjoying the service we provide and making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 12, 2021
I was told I was going to get $200 apiece for my two phones. I shipped both phones and I got an offer of $70 which I refused so they sent that phone back I’ve never received any information on the second phone I talked to the vendor and they said they would get back with me and they never have. I’m not very happy with the Service that I am getting with you. Even when I have three or four bars everything seems to run very slow. If I don’t get an answer on my second phone and the speed continues to be slow I am going to cancel my plan.
Hi, James! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 12, 2021
My phone would not access the network, and I could not use any texts that required data. Or anything that required data when I wasn't running on WiFi. We were able to get the situation resolved on the phone call. Thank you.
Greetings, Cynthia! We regret to hear about your experience with Pure Talk thus far. Overall we are happy our Technical Support department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 12, 2021
Terribly poor signal and even worse customer service at home and while traveling. No signal at all at my vacation home. Got no help whatsoever from customer non service. Definitely the worst carrier I’ve ever dealt with. I would never recommend PureTalk to anyone.
Greetings, Donald! We regret to hear that you are experiencing service issues within the rural parts of Wisconsin. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 12, 2021
Cannot get consistent access in DC Metro area. Frequently drops network access, i.e. no "PureTalk" indicator using Samsung J7. In addition, I often cannot send pictures with text messages, it just times out in 5 mins. Will probably have to change to another provider.
Hi there, Thad! We regret to hear that you are experiencing issues with accessing data. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 11, 2021
First off, I didn't activate my service for a few weeks after getting the phone and cards. When I finally activated it my calling and texting worked (I thought), but mobile data did not. When I called a few times (being on hold for sometimes an hour) they told me a couple times that AT&T was having trouble with their service. About the 3rd or 4th time I called they transferred me to tech support which sent me an email on how to get the mobile data activated (this was about a week after getting the service). Then mobile data worked fine, but I could not use the mobile hotspot, which I was told would work on my phone when I ordered it directly from PureTalk. So I called in and talked to to tech support and was told a few things to try.
They didn't work, so I called back a few more times and talked to a couple different tech people which then told me that not all Android phones hotspot will work on Android phones. A couple days later I was mentioning the trouble I was having to my son (which has had your service for some time) and he said he had just called in for an issue he was having and maybe what he was told will work for me. So he walked us through it on the phone and the mobile hotspot worked good, for about a week. Then it wouldn't work well at all, so I ended up having to order an internet service to the house so we could have reliable internet.
In the meantime, my husband and others told me that every time they have tried to call me it wouldn't go through. I thought it was just not working well when I tried to call other people. I can barely hear anyone unless I put the phone on speaker and then half the time they can't hear me. Since I had to get an internet service I called to lower my phone to the $20 plan so I can afford to pay for the other service, which means I am now stuck paying for my phone that would have been free if the service worked. I don't know if the service is the cause of it not working or my phone.
Also, I tried to hook up my son's phone with the service and kept called a few times to see if they could get it to work and they said to call Verizon and tell them to unlock the phone. Verizon said the phone has been unlocked for 2 years and it was on your end. I gave up on it ever working, and then about a month later it just started to work for some reason.
Another thing, last Saturday (the 2nd) I got a text saying my debit card did not work, to call and give different form of payment (the other card was cancelled because of fraud). So Monday, the 4th, I called and gave the new card number and told them to lower my phone to the $20 plan and about the issues I was having and how disgusted I am that I am now going to have to pay for a phone because the service I was told would work at my home does not and the phone will end up getting thrown away because I have to get one that actually isn't broken. He was supposed to have someone call me back (which they might have, but my phone doesn't always work) so I can see if I can not pay for the phone since I was told it would work and it does not.
I also gave him the new card information so he could take the payment out of my account, but I keep getting the text saying to call in with a new payment, so I called back a few days later to tell them I already gave the new card information on Monday and to take it out of the account. She said she would, but I keep getting the same texts and now my phone service has been shut off (I guess), when I try to call someone it rings in to Pure Talk's customer service. Both times I called in last week the call was dropped before we finished the conversation.
Please, take the money out of my account and don't charge me for a phone that I was told would work for mobile hotspot and because it doesn't I don't see any reason to have the 45 or 55 plan. Thank you. I really want to love this service and hope you will not charge me for the phone since I will have to buy a new one since the internal speaker doesn't work and it drops or doesn't receive calls at all.
Hi, Maria! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced and miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
Even though I liked your customer service in the beginning it didn't stay as good. That is not the reason I left. For two months straight I was cut off of my data (not slowed down) 12 days out from my new contract month. I tried to get it resolved but I run a small business which requires me to use emails and to be in contact with my clients and see my clients which means I need map access. Couldn't even pull up a map the last 12 days of the month. This got me lost one night very late. Can deal with it. You didn't even have an external mobile hotspot I could purchase....
Greetings, Penny! We regret to hear about your experience with Pure Talk. Please accept our apologies if you received anything other than an optimal Customer Service Experience as this is our top priority. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
Various employees didn't have correct or no answers to questions. Extremely long wait times to get help. Cut off numerous times after waiting in their loop to speak with someone. My new phone was not working and Apple, Best Buy and Pure Talk Tech all confirmed it had to be replaced yet they called me and said nothing was wrong with it. Worst nightmare ever dealing with Pure Talk.
Greetings, Linda! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused and for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
I switched to PureTalk USA to save money and improve the coverage in my area. So far, my wife and I enjoy the improved experience at a price that the legacy providers cannot match. I hope to stick with PureTalk USA for a long time. Great job!
Hello, Francis! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 11, 2021
Hello! I received an email requesting feedback about my PureTalkUSA service. I'm giving it 4 out of 5 stars. Overall, I'm happy with the service except for the signal strength. I live in a very urban area where cell coverage should be a premium and yet I get 2-3 (out of 5) "bars" of signal strength. I believe this may be causing my phone's battery not to last as long as it had under a different carrier. Still, I'm happy with the service for someone who doesn't use their phone often. Thank you.
Greetings, Roy! We are pleased to hear that you are enjoying your Pure Talk service. Please accept our apologies for any coverage issues you have experienced. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
I live in a rural area and connection at times can be spotty. Saturday I was in a large cemetery near downtown Cincinnati and had so service at all, my niece had full service on her IPhone with another provider. At times searches have an X in the search bar.. Most searches opening of messages have only limited access to information. Frustrating.
Greetings, Madelaine! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
Reception where I live is provided by AT&T. AT&T will not upgrade their tower. In the recent past (3-4) months ago our phone reception was out. No phone service for two weeks. We had to drive out of our area about 15 miles to get reception. Most people around here changed their carrier. I had already changed to PURE TALK when the reception went down for two weeks. Having Pure Talk for a carrier did not help. The Phone selection that was provided was great. But, when I got the phone I selected, it turned out to be too big. It was too wide and too long. I work on my feet. Climb in and out of equipment and trucks. Work with my hands. My work jeans have a pocket on the left leg that holds and carries my old phone very well. I don't carry my phone with me now because any other pocket they would get broken.
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 11, 2021
I am finding downloading is slower than anticipated. My wife is still on Verizon and has chosen to stay there. I will be changing back to Verizon at the end of October. The phone 5G seems to be okay although when at an LSU game in Baton Rouge a few weeks ago my cell service sucked (LSU partners with AT&T) but Verizon worked fine.
Greetings, James! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal service as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 10, 2021
I saved over $100 a month on my bill without compromising service. On top of that I get a new phone so affordably. I honestly thought it was too good to be true.. but it's not! So glad I found PureTalk!!
Greetings, Jeffrey! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 100 dollars a month by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 10, 2021
A few weeks ago I was having issues with sending text messages that included an image. After 2 calls to your customer service line I was unable to get it fixed. The last call I was not able to stay on the line after approx. 20mins, so I asked that she take it to her supervisor and call or email back. I haven't seen or heard anything. I haven't tried in a while, but it would be nice to have that remedied.
Hi there, Rachel! We regret to hear that you are experiencing issues with accessing text messages and downloading pictures. Please accept our apologies for the hold time and any issues you may have encountered. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi
Reviewed Oct. 10, 2021
I save so much money and have the exact same coverage. The one time I had to call customer service, the phone was quickly answered by someone who was friendly, polite, and spoke clearly. I highly recommend Pure Talk to everyone!
Reviewed Oct. 10, 2021
I made 6 calls over 3 days. The final solution was to go to Verizon (who I just dropped) and get their help! Crazy, and the WORST customer service award goes to Heather. Although several customer service representatives were rude she's the WORST. It should be no problem to find the conversation.
Hi there, Steve. We regret to hear about your experience with Pure Talk thus far. We want to express our sincerest apologies for the any miscommunication made on our behalf. Please accept our apologies for the lack of customer service you encountered. We want to ensure you that providing optimal service is a priority at Pure Talk. All calls are recorded for quality assurance for training and monitoring purposes and we will be looking further into this matter. An agent will be reaching out to you shortly to provide further assistance. Thank you for taking the time to provide your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 10, 2021
I hate your service. Is the worst ever. As soon as I can, I will be canceling you. Your service doesn't pick up a signal in my area. My plan is to switch to T-mobile as soon as possible. I will also not recommend your service to anyone.
Greetings, Dennis! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Reviewed Oct. 10, 2021
The Pure Talk rep got on the phone she wasn’t speaking well into her phone. It sounded like she was at home. Then she started being snappy. She was pushy and I thought blot wasn’t going to be good before I even brought up my issue. She then proceeded to be not very helpful.
Hi, Nathaniel! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 10, 2021
Your service is complete garbage. The internet sucks, I can't get caller ID, no one ever answers the customer service line. You guys just really suck hard. I wouldn't recommend you to my worst enemy. I can't believe I switched. I only switched because Mark Levin suggested your service but everyone can be wrong at least once, I don't hold it against him.
Greetings, Mark! We regret to hear that you are experiencing issues with network connectivity. Please accept our apologies for the hold time and any issues you may have encountered.It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Regarding Caller ID, The AT&T Mobility database is updated each night to ensure systems contain accurate CNAM/Caller ID information for our customers. When an AT&T Reseller customer dials to a landline phone, the displayed value on the receiving landline customer's Caller ID display should reflect WIRELESS CALLER and the Reseller/Mobility customer's mobile number. If the incorrect Caller ID value is reflected on the landline customer's Caller ID display, then the terminating landline customer needs to report the issue to their service provider and ask that they retrieve the real-time CNAM information for the numbers calling them. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 9, 2021
I signed up for the $18 plan for the first year but have been billed $22. Called about this & was told I signed up for half price the first month then $20/mo. I never saw anything that said half price the first month. I believe I signed up over the phone & told them I wanted the $18 plan. When I called, was told I signed up for half price the first month & no way to change it. This is obviously a scam way to get people to join. I'm looking for another provider that will allow use of the expensive phone I bought from you. Not interested in doing business with scammers. Also, you refuse to put my name on the caller ID so no one knows who is calling when I call. Can't wait to find another provider.
Hi, Gail! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced and miscommunication made on our behalf. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 9, 2021
When I subscribed to PureTalk I was under the impression that I would be receiving at least 4G service. I am currently receiving 3G service. Your ads state that we would receive the same 5G service as the main carriers. Is there any way that I can at least 4G service?
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Outdoor coverage may vary from indoor coverage which may be limited. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 9, 2021
I was told when setting PureTalk up there was 93% coverage in my area. That is not true! Usually have one bar of service. Dropped calls, extremely slow response. And to top it all off, my first bill came out of my account just fine but I then received several emails that I would be shut off for non payment. After calling four times the payment went thru. Seems at least three people had entered my card number wrong. Which is weird since the correct card number was given to begin with. And your wait time to talk to customer service is ridiculous! Customers should not have to wait an HOUR to get a person on the line!
Greetings, Marilyn! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 9, 2021
We have trouble sending images through text. They won't go through. Regular text messages work fine, but no images. Internet speed is slow. My wife wishes we hadn't switched from T-Mobile. We will probably switch back if things don't start working better soon.
Hi there, Jamie! We regret to hear that you are experiencing issues with accessing pictures and text messages. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. Also, our Technical Support department has added the hotspot feature to your device. Please note that the hotspot feature is only guaranteed to work successfully on iPhone models 6S and above. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 9, 2021
I always have bad reception. I called but received no resolution l to the problem. I live on the bottom floor and do not receive good reception! I tried the service for at least two months with poor reception. I will be changing carriers tomorrow!
Greetings, Janine! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal Customer Service Experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
We’re very disappointed with the poor reception, and slow internet service, and phone calls dropping at the middle of a conversation. Certainly not what we expected. We’re having second thoughts about going back to our original service provider. If PureTalk could improve their internet service, we will consider switching back to PureTalk.
Greetings, William! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
First I was happy with PureTalk but as soon as the 4G done,, I'm very disappointed. You claimed to have the best price. Yes I got a good price but bad service.. I guess I get what I paid for.. Why the 4G gone so fast after that it makes the phone lagging.... but with MetroPCS even though 4G is finished, the phone is NOT lagging.
Greetings, Heidy! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
I was paying bout twice amount for an AT&T account, but I really didn't use it that much. I seem to have the same services that I did before, but for about 1/2 the amount of money. I would like to learn how to set up my voice mail.
Hello, Bonnie! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device, go to Phone app, then go to Voicemail tab and this feature should be available. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 8, 2021
My husband and I switched to Puretalk from Sprint and have been very satisfied. We have the same great coverage at more than half the cost. We have experienced good data speeds and great signal. We were hesitant at first because there aren't a lot of reviews, so I definitely wanted to share that we've been really pleased. Highly recommend!
Hello, Natalie! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 8, 2021
My wife and I get very few text messages to come through successfully. It shows that someone sent a message, but it fails to come through and always says "No Subject". We've been told that it's a problem with the AT&T network problem, but it has been too long with no resolution.
Greetings, David! We regret to hear you are experiencing issues receiving texts messages. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
One disappointment after another. I will explain in order: #1-After I first received my activation I wasn’t getting my voicemail so after numerous calls and days along with blaming my internet carrier for my problems I now can see that I have a voicemail IF I go to my phone calls AND call voicemail AND enter my password. #2-They don’t have an app so you have to go to your account and login in order to do anything. #3-I don’t do autopay so they charge $5 for this (I don’t have any problems with this and I’m fine with paying for this) however they don’t and won’t give you any notice that your payment is due or coming due like almost every other company does (examples: ATT, **, Electric Power Company, Credit Card Companies, Allstate Insurance, etc., etc., etc.). #4- I got away from ATT because of poor customer service, among other things, and it looks like much of the same over here also. SAD!
Greetings, Eddie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused you. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. In order to change your eBill delivery option, you may log in to your account portal, select the "Billing" tab, and then select "Change eBill Option". You may choose to receive it via email, text message, or both. You may also enroll in Autopay at any time under the "Billing" tab. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
1 out of my five phones has horrible service. I have tried to contact tech services but was put on hold for 45 minutes and never got through. I am happy that my money is not going to things I don’t agree with but I would be happier if all my phones worked properly.
Greetings, Paul! We regret to hear that you are experiencing service issues. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
Very unhappy with the PureTalk service. My unlimited plan is limited! I run out of talk time,,, They have to put more minutes on my unlimited talk,,, I lose my internet service. Puretalk has to fix that for me from time to time. I get a lot of dropped calls,,, I have the puretalk best package for a reason. Puretalk needs to step up to the plate and fix these issues! I never had these problems with AT&T,, just higher prices. I hope puretalk will take a serious look at these issues!
Greetings, Ken! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 8, 2021
I switched to Pure Talk because I did not want my money going to left and replaced my phone. It went pretty smoothly. I do wish there was CS line to call with questions. Phone service and reception good. Pricing good too!
Hello, Vickie! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. You may reach our Customer Service department at 1-877-820-7873. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 8, 2021
Puretalk has great reception, I think the service is better than my previous provider! I switched to PureTalk and thought at end of month would be a surprise charge, NOPE! I have recommended Puretalk to a lot of my friends. I’m very Satisfied with the Customer Service as well. Talk to a real person.
Hello, David! Welcome to Pure Talk! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 8, 2021
With Pure-Talk the phone coverage is dramatically better than with T-Mobile. With my previous carrier and I could barely get cell coverage in Chino Valley Arizona when visiting family. In addition to great cell coverage, I am saving almost $40 per month.
Hello, Franklin! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 7, 2021
I have not been able to get my voicemails to work. My wife has informed me that my monthly bills keep changing and I don’t know why, I can’t open a statement on my phone. When I needed the phone the most, driving in Center City Philadelphia last month, the GPS stopped working. I guess I could really use some customer support.
Hi there, John! We regret to hear about the issues you are experiencing. Please accept our apologies for this inconvenience. Regarding your voicemail issue, our Technical Support department has added this feature to your device. You may restart your device and test to see if this feature is available. As for not being able to open documents and issues using your phone's GPS features, please contact call our Technical Support department at 800-768-4360 to complete troubleshooting steps. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 7, 2021
Customer service is part of the reason I switched, US based but location can't overcome the awful wait time. Never called when I wasn't waiting 15min+. My coverage is terrible. I referred to your coverage map and a representative check by my address and stated it "should be" much better. Will be switching back to a previous provider.
Greetings, Bernard! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Oct. 6, 2021
Great experience setting up my account over the phone. The agent was most patient and helpful, walking me through the entire process, answering my many questions, and even advising on how to arrange a military discount. iPhone received within a few days, and phone number transfer accomplished within minutes. Cell connectivity has been excellent.
Hi, John! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 6, 2021
We went from a big name carrier, paying $150 per month and now pay $61 per month for 2 people. We own our phones so we only pay the price for the service. Service has been fantastic and better than our previous carrier. We love Puretalk! Thank you!
Hello, Jeremy! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 6, 2021
Cannot even tell ANY difference between PureTalk and Verizon! So glad I switched! The difference most noted is between $95.00 and $35.00! VERY happy with customer service-they answered quickly and responded efficiently for every switch-over issue. I actually like the text feature much better than my old one. So much easier to use and it gives more "quick-text" options.
Hello, Robert! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 6, 2021
All the representatives were polite and thorough with advice and help they gave. And they all seemed happy to serve. I spoke with 3 reps on different calls, and their info only differed slightly, One rep definitely knew more about the operations of a cell phone, which was very helpful. Our family is pleased with the Pure Talk company, and we would recommend it to others.
Greetings Debbie! We are happy to hear that you are enjoying the service we provide and making the switch to Pure Talk. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 6, 2021
Since we switched over to Pure Talk, we have had to call several times to have our phones reset. This is totally unacceptable. Your staff are polite and are able to fix the problems but again should not keep happening. And it takes 15 to 30 minutes every time this happens. Fortunately, the last fix has held and we are hopeful that it continues to work.
Hi, Karen! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered. Overall, we are happy our Technical Support department resolved the issues you were experiencing. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 6, 2021
The phone works to make calls, but it does not switch to the internet for the data features. I have had several people who own smart phones try to help me with this problem. They all came up with the same problem that the phone will not switch to the internet.
Hi there, Ronald! We regret to hear that you are experiencing issues with accessing data. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Oct. 5, 2021
I switched to Pure Talk because I was spending so much money on ATT. I wanted a quality service, with low cost! I have been on Pure Talk for about month and a half and have been pleased. I would recommend giving it a try. The only warning is to get the best service go with the $30 plan. The $20 would work if you don't do anything but talk, need bigger plan to get quality service you are probably used to getting.
Hello, Donna! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 5, 2021
The cell coverage I was told I would have when switching to your service is non-existent but same as my old service so okay. I am no longer able to export pictures from my iPhone to my iPad which I was told would be the same. (When I have time, I will call for assistance on that since I was not able to find the solution in my settings.) I had an earlier problem with the brightness going off on my phone.(Like it was blacking out) I spent 4 hours working with customer support and Square or Fair Trade since I have the phone insured. I ended up solving my own problem and was disappointed that your agents were not able to help me.
Greetings, Marcella! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. For device-related issues, we recommend that customers contact the device manufacturer for assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Updated review: Oct. 7, 2021
Wow I didn't think Pure Talk even had a voicemail message notification feature. That is fabulous! Thank you so much for adding that to my phone. Great job... Great company!
Original Review: Oct. 5, 2021
I'm happy with the overall change-over to Pure Talk. I'm not thrilled with the Voice Mail service. It would be great if Pure Talk offered/implemented voice mail "message notification" which is common with all the major cell phone networks/companies. I can't tell if I have a voice message unless I keep checking.
Hello, David! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now receive voicemail notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 5, 2021
Very happy with service and affordable monthly fee. We recommend you to everyone we know. Hope you can get the word out to more people. I like to support businesses who love this country. Keep up the good work and we’ll keep supporting you. Thanks.
Greetings Andy! We are happy to hear that you are enjoying the service we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sending you a private message with the link to our referral program so you know how it works! Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 5, 2021
I've called for tech support because my phone doesn't work correctly at times. I have not gotten any help with this issue. I'm wondering if I received a brand new phone in the first place or did I get sent a refurbished phone. There was no shrink wrap around the phone when I received it.
Greetings, Nathaniel! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helped us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 5, 2021
Left Verizon because I kept hearing on Hannity of your wonderful service for $30 a month. Horrific experience. A lot of effort to transfer. Most of the people that you wait a long time to talk to are clueless. The service is constantly interrupted. Check the call logs to support my statement. The final straw was recently when I called AGAIN to try and and fix the internet, the lady told me after having your service for over two months that my phone "WAS NOT COMPATIBLE" with your service. Wouldn't recommend Your service to my worst enemy. The billing dept seems to be the only functional dept. HOW ABOUT A REFUND????
Hi, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
Kept calling and never get a call back. I am looking for a new phone company. This is the second time I am going to submit my survey. First one failed. Typical of the service I have. Second time fails again. Wow how much worse can you get?
Greetings, Roman! We regret to hear about your experience with Pure Tak thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance regarding this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
Cant find order # , only account #. Service is good. Needs an app to check account, but otherwise, I like it a lot. Better than the other phone carriers I have had and I have had a few of them (5 stars with a app). :)
Hello, Brent! We are pleased to hear that you are enjoying your Pure Talk service. If you would like to check your account details, you may log into your account portal online at www.puretalkusa.com. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 4, 2021
Had a question about my phone and your tech was able to quickly solve the issue. My signal speed was slow, but it simply was because our monthly data had not come through yet. Your tech was savvy, nice, etc. Your people are always nice, helpful and professional. I will be recommending your service to many people. Thank you.
Hi, Marvin! We are delighted to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 4, 2021
While we certainly are enjoying the far better price (than previous with Sprint/T-Mobile), service seems to cut out/off more often than it did with our previous carrier. We live in a rural area, so some of that is to be expected. Also, Voicemail is more time-consuming (less accessible) than with the previous carrier.
Greetings, Robert! We regret to hear that you experience occasional service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Oct. 4, 2021
Wish I had changed sooner. Customer service is WONDERFUL. I'm new to Pure Talk, so far I am very pleased with the coverage. I live in an area where coverage can be an issue and Verizon is the go to provider. I have had no issues with Pure Talk.
Hello, Juanita! Welcome to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 4, 2021
I cannot connect to internet in locations my wife can connect to. While using Google Maps, I sometimes lose and/or cannot connect to internet. I did not have that problem with Sprint..with my iPhone 6... Transaction Date: 07/29/2021. Description of Goods: Apple iPhone 12 Pro 256GB Pacific Blue (the “Device”).
Greetings, John! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
Pure Talk is telling me my phone will not work after 3g retirement in Feb '22. NOT TRUE. AT&T resellers will not enable HD voice on unlocked phones. I have flagship phone that is only 2 years old. Specs say it is HD voice compatible. LIARS.
Reviewed Oct. 4, 2021
We do not seem to get the reception from the cell towers as well as when we had AT&T. It is difficult to use the Internet when we are not at home. The response time is either non-existent or very slow for the most part.
Greetings, Vicky! We regret to hear that you are experiencing issues with reception and accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Oct. 4, 2021
Being told I cannot continue to use my flip phone after February 2022. No flip phones are available from PureTalk and I do not want a smart phone. My existing phone used to say 4G on the display when I was with Verizon.
Greetings, Mark! We will be shutting down our 3G network in February 2022. If your device is 3G or below and is not VoLTE capable, you will need to upgrade. If you have any further questions or concerns regarding this issue, you may contact our Customer Service department at 877-820-7873 or visit www.puretalkusa.com/account/3gshutdown. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
I called when I couldn't send/receive any text to more than one person or a picture, she said my acct was at "0" even though we have unlimited. Because I was on the phone having an issue, she said she would call back to confirm the problem was fixed, she did not and I still cannot receive ANYTHING from a group.
Greetings, Christina! We regret to hear that you are experiencing issues with sending and receiving group messages. An agent will be reaching out to you shortly to provide further assistance. Also, please accept our apologies regarding not receiving a callback. We will look into this matter as providing an optimal customer experience is our top priority. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 4, 2021
We have tried most of the "popular" cell phone carriers. We are very satisfied with Pure Talk, and their customer service. Ported our numbers, and my wife was able to use her smart phone from the previous carrier with a new SIM card. I am using a flip phone (also used by AT&T) that I purchased from Pure Talk. From order-placing to phone usage, all has gone well.
Hello, William! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 4, 2021
The lack of. Your sales lady said you were not like other cell providers. Well the only difference I could find was the difference in names. Phones didn't work right, tech people couldn't make them work. But dragged things out for 14 days, then said nothing they could do. Told us we had to take it up with Nokia. After e-mails with them over a couple more weeks' with no satisfaction we cut our losses and went with a company our son has. Nokia finally did say if we would send their junk phones back they would fix them. Not sure I want to waste more time and money. Since T-Mobile stuff is working fine. You got me once but it won't happen again. And I will tell everyone that I know that is looking to switch what my experience was with your company. They can make up their own minds after that. Thanks for letting me tell you about my time with Pure Talk. Kevin
Greetings, Kevin! We regret to hear about the experience you have had with Pure Talk. Please accept our apologies for any inconvenience you have encountered concerning this matter. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 3, 2021
I never seem to have more than one or two bars of signal and face time doesn’t work very well at all. I’m saving $10 a month but don’t think the signal strength is acceptable for the areas I’m in. I’m going to switch to another carrier soon.
Greetings, Mike! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 3, 2021
I have been very happy with the service from PureTalk. Calls are clear and just as reliable as my previous carrier. Price is much better. We are not having any problem with download speeds or usage since we switched. Highly recommended.
Hello, John! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 3, 2021
I switched to Puretalk after being a Verizon customer for 27 yrs. I have been impressed with your service & charges. I will & have recommended you to other friends. Keep up the good work, I'm thrilled that I switched.
Hello, September! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 3, 2021
I am enjoying a better value with Pure Talk. I had to replace my six year old iPhone. I heard an ad on the radio promising a discount large enough so you enable me to justify the top of the line in iPhones. It also promised a reduced monthly cost and essentially the same plan I have had for years with my phone supplier. Of course I was apprehensive but after the fact I am delighted. Pure talk has fulfilled every promise. I am enjoying excellent voice quality And signal strength and we needed the support has been excellent. I highly recommend Pure talk to everyone.
Hello, Mike! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 3, 2021
I have recommended a friend. I signed her up and paid the first month for her. I would love to move over my boyfriend if his phone works with y’all’s services. I hope that I can get him set up soon. I love PureTalk. Just wished I had more data.
Hello, Veronica! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 2, 2021
My emails totally disappear never to be seen again and when I am not home, my text messages won’t go and my emails won’t come in. I have very poor phone service in the house and have to go outside to be heard.
Greetings, Peggy! We regret to hear that you are experiencing issues with your service. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
When someone sends me a picture, I can't view it on my phone. Additionally, I can't do any group messages. They all appear as individual messages sent from the each person with no indication of a group message. And I can't view these messages either. They just show up as not being able to download. Very frustrating and I'm looking at switching providers—pay more but better service.
Greetings, Isaac! We regret to hear that you are experiencing issues with receiving MMS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
Called 8/9/21 phone wasn't working 100%. Sent me to tech. Walked me through activation. Still not working right. Went through many customer service and techs before being able to return it. A simple solution took hours of hold, transfers and getting hung up on. Never raised my voice was patient. Still waiting for my reimbursement for postage. Followed directions and didn't work. Customer service seemed to not know how to handle this problem. Most were kind but got no help. May soon just go to another carrier. Can send names, dates etc.
Greetings, Patricia! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
Takes tooooo long to get someone on the phone for assistance. However, the response is super quick for signing up for new service. Shows your priority - fast response to get a new customer, slooow response for existing customers. Went back to Red Pocket. At least they have online chat.
Greetings, MaryAnn! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
Unfortunately we put off leaving ATT for way too long. Pure Talk customer service was fabulous and the transition was made seamlessly. We are extremely happy with our service and we’re saving serious money. We couldn’t be happier and our family of 4 has no issues with the service. Go Pure Talk!
Hello, Neal! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Oct. 2, 2021
For 2 months my phone had no MMS messages. I made several calls to tech services, spent hours on hold. Was hung up on after being on hold several times. Was sent a new sim card and still had same issue. Was told I needed a new phone but you would not cover it. Finally got a manager in tech service who was able to get things working. Your customer service was very sub par.
Greetings, Marvin! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Oct. 2, 2021
This service is pathetic! I can't even use my phone at home. I never have service! My kids hate it, I hate it even more! If I were being robbed in the middle of the night, I couldn't even call for help. I hate ATT - there should be a lawsuit because I was not informed that this company was owned by att. If I had known that I would never have subscribed. When I bought this home, I had att and I could not get service here. It took me months to get out of my contract with att. I was essentially paying for nothing! I finally had to resort to threatening to sue to get out of my contract. This is a dead zone where I live. The ad for this company was very misleading when it said that you use towers of major companies - Verizon did work here to some degree when I had it. I thought that you were using all major carriers towers - boy, was I wrong! I would never recommend this company to someone else. I will not be staying with this company!
Greetings, Kim! We regret to hear that you are experiencing service issues within your area. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com