PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,971,908 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 9, 2022
When traveling not in service a lot. Had AT&T before and was told Pure Talk uses the same towers. Have not found that to be accurate. When traveling to Mexico was not given all the info to be able to use my phone even though I paid more to upgrade to 3G. So far not impressed with the service. Customer service people nice and try to be helpful.
Greetings, Gay! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. We now offer international roaming in Mexico and Canada, this may be added to your line of service by logging into your Account Portal and selecting the 'Add ons' tab. Regarding the service issues you have experienced, please connect your device to Wi-Fi, then go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS version. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 9, 2022
I can't just get a international plan. I have to purchase a card each month, and it takes days to send and receive picture texts. Your customer service was great to get on the program but it took a minute to call customer service once I got Pure Talk because I didn't have the right number, different than Verizon after I got your phones.
Greetings, Rob! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. In order to make an international call, you will need to purchase a $10.00 International PIN by calling our Customer Service Department. This PIN is valid for 30 days, or until the balance has been used, whichever comes first. Regarding the MMS issue, please navigate to Settings > System > Advanced > System Update > If an update is available, please download and install it. Once this has been completed, go back to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled. Listed below is a link to our APN settings, if you would like to input them yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Sept. 9, 2022
Poor poor coverage in my working area of central Arizona… When I started it was only OK in the last two weeks to three weeks. It’s gotten to be zero coverage for me to make a call or do my business… I’m working on getting back to Verizon.
Greetings, Paul! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Coverage may be affected by terrain or local structures. We would appreciate the opportunity to troubleshoot this matter further and will be having a Technical Support agent reach out to you shortly. A private message has been sent requesting additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 9, 2022
I love the coverage is exactly the same as my previous wireless carrier because the same towers are being used. It’s good value & you can even add insurance if you drop your phone a lot like some people! I would gladly recommend Pure Talk if you’re thinking about making the switch.
Hello, Ashley! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 9, 2022
The older phones were not compatible with the new service. Had to purchase two new phones ($1200.00) to get the service to connect. This took about two weeks. Now after the connection was made and things are working, it is OK.
Greetings, Donald! We are pleased to hear that your PureTalk service is functioning properly! Please accept our apologies for any inconvenience you have been caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 8, 2022
So far I like the fee. I did get a new iPhone from you (5se or 5c?), This phone or your service plan shuts my phone off or just stops playing a video or podcaster frequently. Do you think it is related to your service or a broken phone?
Greetings, Joan! We regret to hear about the issues you are experiencing with your iPhone SE. Please accept our apologies for the inconvenience you have been caused. Each device purchased from PureTalk includes a one-year manufacturer's warranty. We recommend reaching out to Apple directly for available troubleshooting or repair options. They may be reached directly using the link below. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.apple.com/contact
Reviewed Sept. 8, 2022
I was concerned about coverage, and the only time I had a problem was in Herreid, SD. I tried sending a text message and it would not send. Also Battle Mountain, Nevada, as I made numerous phone calls along with text messages with no issues.
Hello, Keith! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 8, 2022
I wish the service area was a little better. Have a lot of dead spots where we live in northern Idaho and do not get service at our home. Have had to install a cell booster which helps a little but not much.
Hello, Robert! We regret to hear that you are experiencing service issues. Please accept our apologies for the inconvenience you have been caused. With your devices connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS version. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 8, 2022
The services provided is not as advertised and is not as user friendly as promised. I still heavily rely on my T-mobile network for important business matters vs. Pure Talk. Just as expensive to the other networks when you factor in the data plans.
Hello, Myroslav! We regret to hear that you are not satisfied with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. We will be sending you a private message to gather additional information regarding the service issues you are experiencing. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 8, 2022
I was told before signing up that I would get the first month free and $30.00 per month. I haven’t had a free month and I pay $57.+ per month. I enjoy the service but I would like for promises made to be promises kept.
Greetings, Dorothy! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we confirm a promotion was not utilized during the initial order, therefore the free month of service was not applied to your account. We have applied a free month of service to your account as a one-time courtesy. Regarding the monthly payment, you are currently utilizing our $45 Unlimited Talk & Text + 20GB service plan, and have enrolled in a device protection plan. Due to the device discount, you are required to remain on either our $45, $55, or $65 service plan for the duration of the conditional sales agreement. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 8, 2022
The coverage is great and the plans can be chosen for our individual usage and we can use our phones in what before were limited reception areas. Very glad we switched to Pure Talk. Would definitely recommend to family and friends.
Hello, Verlayne! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 7, 2022
First of all, we was told if we got someone signed up that we would get a reward. I signed my sister up and she was told she would get a reward for signing up. So apparently it was done wrong and we was just told verbally and no one filled anything out. So I found out that neither my sister and I do not get a reward! Plus, let’s talk about price. We changed to PureTalk from AT&T to get a better pricing. I then got to seeing that before the month was up my data was almost up. And I stay around WiFi 90% of the time. So here we go instead of having to worry about data we went with unlimited data. Now we are back to exactly the same price we left from AT&T!!!! Not really impressed with all of this. We should of just stayed where we was. I can’t recommend it to anyone else due to the fact we was lied to about the rewards. And the pricing is no different.
Greetings, Fred & Rhonda! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 7, 2022
I needed a new phone when 3G phone was no longer supported by AT&T. I heard about Pure Talk from a friend. I appreciate that it is Veteran owned as I am a Marine Veteran. I also like that your support and sales staff are here in the states. The process was quick and simple due to well trained and friendly representative. I am however somewhat disappointed with the Galaxy A12. I will contact your support staff to see if they can help me resolve some issues. I have recommended service to others.
Greetings, John! We are delighted to hear that you are enjoying your PureTalk service! Regarding your device issues, we would appreciate the opportunity to investigate this matter further and have sent you a private message to gather additional information. Thank you for your feedback and for your service, it is greatly appreciated!
Reviewed Sept. 7, 2022
I started an account with a new phone. (Nokia 6300) I was not familiar with anything beyond a flip phone, but I figured if I needed any help getting it set up, I could get that help. First, I couldn't get the sim card installed so it would function. By the time I got that down, the phone still indicated it wasn't reading a sim card. At that time the tech service person had hung up on me. After a week I called again and explained what happened to a customer service person. They were helpful and sent me a new sim card. Once I installed it, the phone indicated it was reading a sim card now. I tried calling my landline to test it and I got a message saying that it couldn't place the call unless I was part of a network. I called back and again was sent to tech service who read off a few suggestions and then hung up on me. Not sure where to go from here.
Reviewed Sept. 7, 2022
Great service and price. Had a few months now and no problems. Previously had ATT and Twigby, can't beat Pure talk. Also love that it gives a Veterans discount. Customer service is unbeatable, solved minor problem very quick and easy.
Hello, Laurence! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 6, 2022
Everything is great. I came to PureTalk on the recommendation of Ben Shapiro. I wanted to get away from big tech AT&T because it felt untrustworthy. Right now, I have a rate I can afford, with all the features I need, in a great phone from you all. So I am a happy customer and do recommend you to others. The signup was a little clunky but it doesn't mar my overall goodwill about you all. Thank you.
Hello, Michelle! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2022
Had to call customer service several times because MMS items would not download. To be clear (photo sent through messages app). Even reset phone completely a couple times. I have been doing my own work around by going into access points like I am going to change, but don't, save them again and the message will download.
Greetings, Deanna! We regret to hear that you are experiencing issues with receiving MMS. Please accept our apologies for the inconvenience this has caused. Our goal is to always provide an optimal customer experience, including one-call resolution. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Sept. 6, 2022
A company that delivers wherever you are located without surcharges. Although a user for just a few months, Pure Talk has not added any fees to my bills. The voices always come through clearly without any static or other background noises/
Hello, Claire! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2022
I have had a couple of issues since I switched but they were taken care of in time. I will wait and see how it goes from here. I travel a lot and I don't like having problems with my phone when I am on the road. I do like the plan and so far the service and I would recommend people to give it a try as the price is right.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2022
Very happy with PureTalk. We must live in a dead spot for cell networks. So far PureTalk has been the best low cost provider we’ve tried, and we’ve tried many. No dropped calls or “no service” problems. Great value! Please don’t change anything!!
Hello, Don! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 6, 2022
I heard about Pure talk from the Ben Shapero show and I'm not happy with what I have been paying for. I'm not satisfied with Pure talk. The only time I can use any apps on my phone is if I'm on WiFi. If my phone is not connected to WiFi it won't work. If I continue to feel this way I will switch to a new company. I would not recommend this to a friend.
Greetings, Cecelia! We regret to hear that you are experiencing service issues. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS version. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 6, 2022
We are very happy after switching from AT&T to PureTalk USA. We have had no coverage issues and pay only a fraction of the cost of the "big" telecommunications companies. Also, we've had a much better customer service experience with PureTalk USA.
Hello, Dennis! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 6, 2022
From subscribing to the new service to activation, it was a breeze. I'm on the exact same plan I was with Verizon and paying less than half the cost. The service in my area is much better as well. I would recommend PureTalk to anyone.
Hello, Will! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 6, 2022
There are times when service is spottier than when we were on AT&T, this is ok, however due to the reduced price. There is one thing that is a bit of a bother, and that is texting. Oft-times it takes minutes, not seconds, but minutes to send a simple (no picture) text. It tends to happen during the day while I am at work and unable to call anyone…so I text and it takes 3+ minutes to send a text. :/ Other than spotty reception, and delayed texting, does PureTalk let you know when you are getting closer to your plan's data limit? Thank you.
Hello, Robert! We regret to hear about the service issues you are experiencing. Please accept our apologies for the inconvenience you have been caused. The signal may be affected by terrain or local structures. We would appreciate the opportunity to investigate this matter further and will be sending you a private message to gather additional information. Regarding the data usage, you may log into your Account Portal and select the 'Plan' tab to view the available high-speed data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 6, 2022
Switched from another carrier after the cost keep rising. This has been great... I tell everyone about Puretalk and the great savings. And it is an American company. It was easy to set up and switch. You would have to be crazy not to switch.
Reviewed Sept. 5, 2022
Your service does seem to allow me to hot spot my phone in order to get internet access. That is pretty much my only fault with your service. Now I have another complaint... Your review does not accept my short and sweet explanation of what dissatisfies me. It wants a more lengthy explanation!!!
Greetings, John! We offer the mobile hotspot feature with our $55 and $65 plans, however, we can only guarantee functionality on iPhone models 6s and above. The hotspot feature may not work with all Android devices. If it does not work, unfortunately, we will be unable to troubleshoot any further. A mobile hotspot may be added when needed to any service plan without upgrading the plan by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 5, 2022
The reception isn’t good here in Green Valley. In our home the reception is good either. Please add towers to fix this issue. We will have to change service if the reception doesn’t get better. Several people use Verizon here but we prefer to stay with PureTalk if better service can be had.
Greetings, Gwen! We regret to hear that you are experiencing service issues. Please accept our apologies for the inconvenience you have been caused. With your devices connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS version. Then, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. This will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 4, 2022
I am very pleased with Pure talk wireless. I chose it because of the practices to not donate funds to certain groups. I do not wish to support those groups because of what they stand for and how they are destroying America.
Hello, Gale! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 4, 2022
Pure Talk should consider upgrading their system to allow easy access to people who can give answers. Also, when selling an iPhone "ready to go, just put in the sem card" be sure it is unlocked! I wrote to the head man of the company. Make suggestions to him. Thank you for asking. James
Greetings, James! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Regarding the iPhone 11, we are glad to see that the password was able to be removed. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 4, 2022
2. No one would know this and I and spend hours trying to setup the phone. 3. When calling for help and waiting for long periods, when your call if finally answered, you are told you need to speak to technical repair - which sends you to another queue to start waiting all over again. You can't just call into technical repair - which probably is why your wait times are so horrendously long. 4. Repair techs couldn't solve the problem and were unfamiliar with my phone that I bought from Pure Talk. It took 5 techs to finally resolve my simple issue. 5. One repair tech told me "let me be honest with you" he said, "we can't help you with your phone". He told me Pure Talk wasn't responsible if my mobile phone didn't work outside of my house! A real **.
6. GOD HELP any older person or someone who is not tech savvy in calling your technical repair!!!! 7. Waiting for hours on hold is not bad enough, but one has to listen to ENDLESS, REPETITIVE ** messages "No problem they say". 8. Pure Talk has the WORST technical support of any company I have experienced. HOURS AND HOURS AND HOURS of frustration and wasted time to set up a phone.
Reviewed Sept. 4, 2022
I'm very disappointed/angry with Pure Talk. I signed up for over a year ago. I set up auto pay. All was great until about March or April this year. I use the phone as back up and noticed a few months ago I was unable to call, text or use any data at all. I haven't really needed it much and there was a gap where I could not find the phone. Plus I'm a pretty busy fella but I got around to calling customer care today. The rep said an email was sent to me in March about my phone no longer being compatible. I still have the email and it said nothing of this. Just something about doing a software upgrade. So I basically paid 7 months with no service. I know I could have called earlier. The rep made no offer for a refund, no offer for a compatible phone, no options, just "that's how it is." The company could have contacted me about it.
It feels more like them saying, "wow! this guy has not used his service in 7 months, and he's still paying. maybe we should reach out to him... Naaaa! let's keep billing him." Plus I was thinking of adding more lines with pure talk since I like to save money and trying to cut down on random recurring charges. Don't get me wrong, when it worked, it worked pretty well, I was satisfied. But now... no. I'm pretty sour about this. And they have competition. I'll gladly pay a little more to avoid terrible customer service and the "That's the way it is" attitude. You guys want to contact me and try to work out a solution, great! I'm reasonable. I know every company has ** employees. I'm really not expecting a response But it's a damn good thing I called today otherwise I think they would have kept charging me forever. Pretty salty about this one.
Greetings, Mike! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 4, 2022
I had Verizon for several years and was always pleased with my coverage, service, and bill. But when 5G came around, they throttled back our signal strength from home and often I couldn't make a call or receive a call without being on my WIFI. They had no answers for the issue. So I switched to Pure Talk and now I have no issue with service from home or around my local area. Plus I immediately started saving over 30.00 a month, but gave up my unlimited data. Most often always on someones WIFI if not at home, so not affected adversely thus far with with 6.0 GB. I am going to rural VT this coming week to my hunting camp, and can only get service up there thru AT&T, so am anxious to see how that works for me. Very happy with everything so far and would not hesitate to recommend Pure Talk to others.
Greetings, Russell! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 3, 2022
I left US Cellular and came to PureTalk. I was in a tough financial place and PureTalk price was a blessing. I figured my service wouldn't be as good but I was completely wrong. The service was better!!! I'm totally in love with PureTalk. I've recommended to many friends and family already.
Hello, Jessica! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 3, 2022
The customer service agent was very kind and helped me get back my visual voicemail after it disappeared. That’s some really great customer service vs AT&T. Went straight to a person that cared here in America, and not some foreign country.
Hi, Steve! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Sept. 3, 2022
It appears my wife's phone was reconditioned and doesn't work all the time. Thinking of switching to another carrier that provides new phones. Won't recommend Pure Talk if they are looking for a phone and service.
Greetings, Jerry! We regret to hear about the experience you both have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. We will be sending you a private message to gather additional information regarding your wife's device and service issues. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 2, 2022
Was happy with the first couple phone calls with customer service but just today had two in a row that were not good. The first one was a really bad connection where all I heard was me talking into a mic and I kept letting the representative know but she did nothing. The second one gave me Wrong instructions for setting up a voicemail greeting; she said when we hung up to dial one and it would not walk me through the prompts. I called back and spoke with a third person who said I should call my phone number and it would walk me through the steps, which it did.
Greetings, Terri! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. To set up your voicemail, press and hold the "1" key on your dial pad for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting.
If a password is already set and you do not remember it, you may reset it:
https://www.puretalkusa.com/account/login
Click the Plan tab
Click Reset Voicemail.
*Please be advised that resetting your voicemail password will delete everything in the voicemail box.
To turn off asking for voicemail password from your phone:
Call your voicemail by dialing your mobile device number or holding 1
Press star (*) to access your main menu
In the Main Menu, press 4 for Personal Options
Press 2 for Administrative Options
Press 1 for Password Options
Press 2 to Turn Password On or Off
Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Sept. 2, 2022
I’m soooo glad I switched from Verizon to PureTalk (thanks for the referral, Mark **)! A 90% — YES, NINETY PERCENT(!!!) — savings over Verizon with ZERO drop in performance reliability, not to mention the reassurance of knowing that my hard-earned monies are now going toward a patriotic business as opposed to a commie “woke” corporation!
Hello, Christian! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 2, 2022
I can't be much more pleased with the Puretalk service. Puretalk is certainly a big change from my last carrier where my phone was simply a paperweight for 2 months. And not piggybacking on the 'WEF' partnered Verizon network is great so my dollars aren't supporting the subversion of America by outside interests. Money talks and Puretalk stepped up to the plate to provide service I can depend on and feel good about at the same time.
Greetings, Thomas! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 1, 2022
Thank you for focusing on the customer. I am pleased with your service thus far. I feel as if all information is upfront and clear, no behind the scenes deals and ideologies are taking place or being supported. It's good to support a company that is pro-America.
Greetings, Traci! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Sept. 1, 2022
I switched to you from Verizon to save money and get a better customer service experience. The only reason I didn't give a 5-star score is because it appears you don't have an app for the phone so I can keep track of usage when away from home, the way I could with Verizon. Get an app that shows the basic data usage & billings, and you'll likely move up to 5 stars. Thanks!
Hello, Debbie! We are delighted to hear that you are enjoying your PureTalk service! At this time, we do not have a mobile app, however, usage may be viewed by logging into your Account Portal and selecting the 'Plan' tab. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 31, 2022
My signal strength is poor in rural areas, especially at my home. If it wasn’t for Wi-Fi calling I wouldn’t be able to talk on the phone at my home. When I had Verizon, I had a full set of bars here. Also one day at work in the city of Albuquerque I couldn’t even use my phone.
Greetings, Randall! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 31, 2022
The phone service area is better than my other carrier. The cost is better. It was easy to change over and set up. They did not have any hidden cost. It was the price they gave me. Overall, the system seems to work better.
Hello, Keith! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 31, 2022
Our only complaint is that there is no notification of a voicemail recording. We are happy with the price and service coverage, as well as the relative ease of transfer. However, we do miss the notification of a voicemail. When I checked mine today, I discovered another existed, and when I called back, learned it had actually been left there yesterday. Notification of it existence would have resulted in a timely call back.
Hello, Christopher and Renee! Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages and receive notifications. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Aug. 31, 2022
I wanted to be sure that I could not tell the difference between my current "name brand" service and PureTalk. No difference at all- and actually better! Thank you for your secure, great service. There was a weird buzz that would interrupt my calls at least a few times a month. I've been using PureTalk for months now and that weird thing has never happened.
Hello, Dalila! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 31, 2022
Speed of data is very slow even with full bars. Not even videos but just normal internet searches are slow and take forever to load. It’s pretty crazy that I feel like I’m back in the old days of cell phones or even dial up internet. Though maybe it’s a good thing that all I can do is text and make calls instead of using the internet.
Greetings, Brian! Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. You may add data to your plan through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab and select "Add More Data". Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 31, 2022
I LOVE the prices, the plans & the option to change plans as our needs change! Customer service is GREAT!! We are getting an echo on our lines since we changed carriers. Also I would like to have an option for only calls & emergency service on a younger child’s phone. Thank you for all you do!!
Greetings, Lara! We are thrilled to hear that you are enjoying your PureTalk service! Regarding the echo you are experiencing, please connect your device to a Wi-Fi connection, then go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test the call clarity.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience
Reviewed Aug. 31, 2022
The transfer from Tracfone which we used for 10 years was not as smooth as I had hoped. The unlocking process didn't happen as Tracfone service said it should. Puretalk was very helpful to me trying to navigate with many Tracfone representatives. They patiently guided and suggested ways to transfer. I am very pleased with all the Puretalk representatives I have spoken with and thrilled that they speak easy to understand English. My minimal plan through AMAC is just what I needed.
Hello, Dana! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 31, 2022
I like your company but our data while viewing constantly goes offline. It never did this with our former provider (AT&T). I was told that you use the same equipment as AT&T. I have talked to your service dept. several times and have done everything they have said (updated my software twice, remove the SIM card and followed the procedure they instructed to do). No luck. It still goes offline quite often. Can you help us. I would hate to have to change providers again. Thank you.
Greetings, Lowell! We regret to hear about the service issues you are experiencing. Please accept our apologies for the inconvenience you have been caused. With the device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 30, 2022
I wanted to lower my bill not my coverage, I got both! It's true that I lowered the cost of my monthly fee but at the expense of poor coverage. I travel for my job and often can't get GPS coverage to help me find the places I need to get to. I'm now looking for a company that can do both.
Greetings, Jeffery! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 30, 2022
The coverage is basically the same for me as AT&T. I’m finding that Verizon tends to have a bit better coverage in some areas for me, but overall I’m happy with the switch. It’s saving me quite a bit of money each month.
Hello, Robin! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 30, 2022
Poor to non existent service. We signed up as we trusted (unfortunately) the referral source. Once we got phone service it was intermittent at best. We called customer service dozens of times. They would go through the list of things to do on the phone but when that didn't work, that was it. NEVER was there an attempt to actually fix it. When we finally cancelled, we were charged an exorbitant cancellation fee even though there is no contract. So we paid for service we did not receive. Never use Puretalk.
Greetings, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 30, 2022
Overall am somewhat satisfied. I have noticed a couple of issues vs previous provider.
2. Lag time noticed for voicemails after missed calls.
Definitely pleased with pricing and service area is satisfactory so far.
Greetings, Dennis! We regret to hear about the service issues you are experiencing. Please accept our apologies for the inconvenience you have been caused. With the device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Updated review: Sept. 12, 2022
The company did finally issue a new phone two weeks after they received the defective one. We received it today and we look forward to trying out the service. PureTalk did give us some credits for our troubles, which I do appreciate. I really wish they could have sped up the turn over time. At this time I'm still probably 2 stars but would be willing to update to a higher rating if all goes well from here.
Original Review: Aug. 30, 2022
I was excited to try PureTalk and get away from big tech companies. My experience so far has been terrible. Our old phone broke so I thought it was great time try. I also saw they would overnight, which was important so I paid extra for it. Unfortunately they do not list that no one is there weekends so my overnight actually took three days. I could have gotten over this but the phone they sent me did not work and would not even turn on. After 6 customer service calls they made ticket to send a new phone. Sadly I activated service before I tried the phone so now I'm paying for service that I cannot use. No one has offered to refund my overnight costs, or not charge me for the days I could not use. They sent me a return label so I sent the phone back and half a day later still no contact from the company as to whether the replacement has been sent.
I would assume errors would be a top priority to fix but sadly I packaged and sent their phone back already and a replacement still hasn't been issued. I cannot comment on the service quality as 3 or 4 days since I ordered and still do not have a working phone. I get mistakes happen but do your best to fix them and make it right with customers. If I hadn't ported my number over I would have asked for a refund, but now I'm stuck at the moment.
Greetings, Marvin! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 30, 2022
I had a minimal rate of $20/month for service for several years and decided to increase to $55/month to be provided with a HOTSPOT. I was told my phone would be compatible for this, but I never received an increase in service. Then I was overcharged for a second time, rather than having my initial level of service and fee restored-- even after repeated attempts to communicate by calls, texts, and email. They used this as an opportunity to permanently raise my rate on the service I had been getting for $20/month, telling me I have to pay $25/month unless I get someone else to join me with a second line on my plan, we could get the $20/month rate for each line--- outrageous!!!
They will not refund my money but "credit my account", so after withdrawing excessive money TWICE I will lose it all if I quit this company!!! They did not tell me there was a recent policy change that basically forces them to refuse to give me back my former level of service after attempting (and failing) to get me a HOTSPOT. Nobody with authority to resolve this has ever gotten back to me even though I was told three times I would have someone call me back over the last month, and I cancelled other plans to wait by my phone. I told them in early August that I would publicize my bad experience if this could not get resolved-- then they made it worse by charging me again two days ago and refusing to refund me when I already paid too much for imaginary services last month!!!
Greetings, Sally! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We offer the mobile hotspot feature with our $55 and $65 plans, however, we can only guarantee functionality on iPhone 6s and above. The hotspot feature may not work with all Android devices. If it does not work, unfortunately, we will be unable to troubleshoot any further. The service plan may be downgraded to our 4GB plan by going online to www.puretalkusa.com and logging into your Account Portal then selecting the 'Plan' tab, or by calling into our Customer Service department at 1-877-820-7873. At this time, the 2GB plan is only available with two or more lines of service, please accept our apologies for any inconvenience you may be caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 29, 2022
I don’t like having to call voicemail to hear voicemails. If the caller does not say their phone number I don’t know how to call them back. I’d like to be able to see the list like I could with Verizon.
Greetings, Olivia! Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 29, 2022
Pure Talk's information about how to transfer service from Verizon was less than explicit, but PT's customer service rep was very helpful assisting in ultimately a successful transfer from a carrier that did not want me to leave! Once PT's service was fully implemented, it has worked very well...I'm satisfied.
Hello, Frederick! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 29, 2022
When I was going to switch to Pure Talk I was told by one of your people my phone was compatible. After I canceled Verizon I found it was not. Had to buy a new 1. Clerk refused my discount & free month.
Greetings, Jon! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Devices must be 4G or higher, VoLTE capable, utilize the GSM network, and fully unlocked to be compatible with PureTalk service. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 29, 2022
Only thing I have done recently that involved customer service was that I called to pay off my phone. The agent took all the info and completed the transaction. So far had no issues with PureTalk. Have a nice day.
Greetings, Jerry! We are delighted to hear of the excellent customer service you have received! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 29, 2022
Great service and coverage everywhere we go including all parts of Michigan, Denver area, Detroit, upper Peninsula of Michigan. Saving $20.00 a month over Total Wireless and better coverage. Saving a whole lot more vs. Verizon and other larger carriers.
Hello, Patrick! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 29, 2022
My husband and I changed our service from Visible to Pure Talk a few months ago. We are happy with the price and the service. We have had a few dropped calls during the afternoon and evening but other than that the service has been good. I recommend this service to others especially seniors. We even got a discount going through AMAC.
Hello, Pamela! We are excited to hear that you are enjoying your PureTalk service! Signal may be affected by terrain or local structures. With the devices connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 29, 2022
I use this line for my business, which is primary done via text. However, the data speeds are so poor that I don't even bother using it. I carry two phones, and will use the other line to access my business apps. Voice quality is significantly inferior to the AT&T that I was using previously. However, your service does work for 80% of my needs, which is communicating via text. I would say that the advertising done for your product via the podcasts I listen to are deceptive. You claim to be the same quality and speeds as the big carriers, and its clearly not true in my experience. Hopefully you can fix your service, and not your advertisements.
Greetings, Jeremy! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for any inconvenience you have been caused. We would like to investigate the service issues you are experiencing further and will be sending you a private message to gather additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 29, 2022
So far, Pure Talk has been excellent. Customer support is friendly and professional. I can't believe I waited so long to change. I was previously with Verizon for many years and before that AT&T but Pure Talk is the best and I expect to be a customer for a long time.
Hello, Gary! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 29, 2022
Everyone that we have spoken with on the Pure Talk phone services is friendly, Knowledgeable and polite. I have split the services with an 83 year old friend and she too is happy with Pure Talk. The past two months I have had 4 people inquire how good of service I have. I explain it is no different than Verizon or AT&T.. Well it’s different in monthly fees in saving me money!
Hello, Heidi! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 28, 2022
I am not sure why. I have a new router. Only get 1-2 bars. The WIFI has low range, even in the house. I like the price for those on a fixed income. Although I did not pay much attention to this while on **, I did not have issues. I checked before switching and you use the same tower??? I would appreciate your thoughts.
Hello, Peggy! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Please be aware, the allotted 4GB of high-speed data has been utilized for the current billing cycle, your device is now using low-speed data. High-speed data will be refilled on the next billing date, provided billing is successful. Additional high-speed data may be purchased at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Add-ons' tab, then follow the prompts to complete your cellular data purchase. Regarding your home Wi-Fi connection, we recommend reaching out to your internet service provider for available troubleshooting steps. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 28, 2022
No internet connection and slow. Need to change to another company. Simple mobile works better and cheaper. Disappointed. Really wanted to use this phone company but it cost more and works half the time. I'm in medical field and need service I can count on.
Greetings, Sherry! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for any inconvenience you have been caused. After reviewing your account, we confirm all 60GB of high-speed data for the current billing cycle has been utilized, and your device is now using low-speed data. High-speed data will be refilled on the next billing date, provided billing is successful. Additional high-speed data may be purchased at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Add-ons' tab, then follow the prompts to complete your cellular data purchase. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 27, 2022
Thanks for providing great service at a low price. I'm so glad I switched to Pure Talk. When I called customer service, they spoke English and gave me the help I needed. I think everyone should leave the big woke phone companies and switch to Pure Talk.
Hello, Connie! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 27, 2022
To order Sim card from Pure Talk was easy to do and the rep was very polite and helpful now we are waiting for the sim card to start our service. The representative was very polite and helpful. Ready to receive the card now.
Greetings, Mike! We are delighted to hear of the positive experience you have had with PureTalk thus far. Once you order services and receive the SIM card in the mail, you will then either visit our website at www.puretalkusa.com or call into our Customer Service department to initiate a port request to your current carrier to retrieve your phone number. The information needed is the current carrier’s account number, pin/passcode, account holder’s name, and the billing address on file. Once the port is initiated, it takes anywhere between 1 and 72 business hours. In between this time, you will keep your current carrier’s SIM card in your device until we email you to confirm we have your number. At that time, you will power your device off and place our SIM inside. Finally, you will power your device on and your services will be active! Please do not cancel your service with your previous service provider until this is complete. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 27, 2022
So far, I'm pleased with PureTalk. I do have some short drops in some areas where I live, I don't know if it's a coverage issue or what, but I'm still pushing Puretalk to other people when I'm in conversation about phone service.
Hello, Paul! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 27, 2022
I don't know why, but I say I love you everyday to my wife. I used to send a heart emotional instead of typing love out. But, since I have Pure Talk, on my phone it's a heart, on hers it's different, like the characters are in raw form like in the DOS prompt system of the early years of computers.
Hello, Michael! We regret to hear of the service issue you are experiencing. Please accept our apologies for the inconvenience you have been caused. We would appreciate the opportunity to investigate this matter further and will be sending you a private message to gather additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 26, 2022
Accessing iPhone phone messages is very inconvenient. The messages are not accessible in an app on the phone. The only way to access and even know that you have any messages is to call your phone number and input a password and follow the instructions. Only then are you able to tediously access new and old messages, though only one at a time. When listening to a phone message you hear the message only, not the time of the call, nor the phone number of the caller. iPhone iMessages does not allow sending attachments to multiple numbers, if one of the numbers is not Apple iPhone.
Hello, Peter! We regret to hear about the voicemail issue you have encountered! PureTalk offers the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on each line of service, please restart your devices and test the visual voicemail functionality. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 26, 2022
Switched to Pure Talk based on 100% refundable if there is any issues. Issues started immediately, they DO NOT support androids for mobile hot spots. First it was I needed to increase the data plan which I did, then it was "sorry, we just don't support Samsung 11 platforms". I switched to ** then with no problems. Many calls later, and almost 2 months later I finally had to get my bank card company to intervene. They only offered to refund me the initial charge, not the additional data, and only a months free service with Pure Talk, which doesn't work with my phone! Stay away, they're a SCAM!
Greetings, Charles! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We offer the mobile hotspot feature with our $55 and $65 plans, however, we can only guarantee functionality on iPhone 6s and above. The hotspot feature may not work with all Android devices. If it does not work, unfortunately, we will be unable to troubleshoot any further. After reviewing your account, we confirm a refund of $27.59 has been posted to your original payment method on 08/17/2022, as the account was cancelled within our 30 Day Risk-Free Guarantee period. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 26, 2022
I chose PureTalk because of the conservative values they support. I receive same coverage I was getting from another carrier for half the price. I appreciate companies with conservative values because that gives me a choice in what I can support.
Hello, Jeannette! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 26, 2022
The beginning was a nightmare, two of our phones wouldn't work with the service, even though we were told they would. Service is very spotty, texts with pics do not come through or go out very well, calls are dropped etc, typical meh service. Price is the best part, get what you pay for.
Greetings, Kevi! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. With your devices connected to Wi-Fi, please go to Settings > System > Advanced > System Updates to check for any available updates. As a reminder, you must be connected to Wi-Fi to complete any software updates. Then go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 26, 2022
So far PureTalk has been great! We’ve had no connectivity issues. We have an iPad to take with us and have no issues there! Customer service has also been very good! I am pleased with the switch we made several months ago and we are saving money every month!
Hello, Kathy! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 25, 2022
I'm very happy that I now pay only 2/3's of what I was paying AT&T! Customer service is wonderful! Only problem I had was in getting Pure Talk to put both my name and my husband's name on the account so that either one of us could manage it. In the 3 months we've been on it, last week was my 3rd call to effect getting both names on the account. I've been told it's "done." (Again!) And I hope it is.
Hello, Vicki! We are excited to hear that you are enjoying your PureTalk service! After reviewing your account, we confirm two names are listed as the account holder. If this information needs to be updated, you may do so by going online to www.puretalkusa.com and logging into your Account Portal. After you have logged in, select the 'Profile' tab to view or change the account holder information. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 25, 2022
When not using my home wifi, my service is noticeably slow and lagging. Should not have to wait several minutes do anything to load. Do I need to add data? When switching to this service I was assured I would notice no difference.
Hello, Terri! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Your iPhone is currently using low-speed data, the high-speed data will be refilled on your next billing date, provided billing is successful. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 25, 2022
Switched to Pure Talk because of advertising on conservative radio. Experience, so far, is equal to our old legacy carrier. The only things I don’t like are phone messages require me to dial the system to retrieve (like the old days) vs. having a transcript of the message available to preview. Also, we like to vacation in Mexico and wish international travel was included for talk, text and data.
Greetings, Christopher! We are pleased to hear that you are enjoying your PureTalk service! We offer the visual voicemail feature, and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. Our Tech Support team has enabled visual voicemail on each line of service, please restart your devices and test the visual voicemail functionality. We now offer international roaming in Mexico and Canada, this may be added to your line of service by logging into your Account Portal and selecting the 'Add ons' tab.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 25, 2022
I was looking through the website to get answers to several different questions concerning data usage, data over usage, and the cost of adding more data to a user permanently or sporadically. The website was clear, easy to navigate and gave clear answers and suggestions.
Hello, Carol! We are delighted to hear that you are enjoying your PureTalk service, and that you found our website easy to navigate! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 25, 2022
It would have been nice; however, I ordered two SIM cards because I wanted to put my phone and my wife's on Pure Talk. Well, one of the SIM cards you sent me was defective. After two days or so of trying to make it work, I decided to try the second one. Guess what? It worked!!! But during the process of trying SIM Card#1, I lost my phone book!!!!! By the time I had mine up and working, my wife said for me to not come near her phone with PureTalk. She would just stay with C Spire! Thanks a lot.
Greetings, Robert! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Regarding the address book, you may restore contacts that have been saved to your iCloud account. In order to do this, you may go to iCloud.com and log into your account. From here, go to Account Settings > click on Restore Contacts, found under the Advanced section. To the right of the version you want to restore, click Restore. There may be more versions than can be displayed. Scroll to see them all. Please note: Wait until iCloud finishes restoring your contacts before you change them. During the restore process, any changes you make aren’t saved. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 24, 2022
Called to add international calling while in Mexico, and your agent FORGOT to add it. Nothing worked while on vacation. Also to send a picture or an emogi it took over 4-5 minutes if it went at all. Very frustrating so we gladly went back to Verizon.
Greetings, Peggy! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we confirm both phone numbers have been transferred to your new provider, and your PureTalk account has been closed. We hope that you may give PureTalk a try again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 24, 2022
I’m very happy with the service. Everything works as well or better than the service we switched from. The only thing I’ve noticed is sometimes there is a long lag time from when a text is sent to when it is received even with full bars.
Greetings, Tracey! We are pleased to hear that you are enjoying your PureTalk service! Regarding the texting issue, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection.
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 24, 2022
When trying another carrier when the one I had been with for a number of yrs (10+) was high priced & refusing to make concessions, I had terrible coverage in spite of them insisting it was my problem. I found Pure Talk efficient, less expensive and able to address my coverage issues as they used a different tower system. Furthermore, the monthly price was less expensive with better coverage and customer service.
Hello, Margaret! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 23, 2022
Changing from a landline to a cell phone took a lot of adjusting. I'm still learning how to use the Nokia 6300 phone. It has a lot of junk games preprogrammed on it, and I can not figure out how to get rid of them.
Hello, Allan! We regret to hear that you are unhappy with the Nokia 6300. Please accept our apologies for any inconvenience you have been caused. Listed below is a link to the user manual, this may provide assistance with navigating the device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.nokia.com/phones/en_int/support/api/pdf/nokia-6300-4g-user-guide
Reviewed Aug. 23, 2022
Sometimes I can't get a Text or Photo to send or go through. It says Queued or Sending, but never goes through. That's the only problem that I'm experiencing so far. I would like this problem resolved as soon as possible.
Greetings, Chris! We regret to hear of the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 23, 2022
Before I signed up for Pure Talk I asked specifically if I would be able to receive 5G coverage in my area. The salesperson assured me I would and I don’t. I called the help desk. They were unable to help and unwilling to escalate it to get a resolution. The young lady was not knowledgeable, it appeared she was reading off a script and if the script didn’t fix, which it didn’t, she was lost. I am very frustrated because when I enter a building I lose service. It has been very poor service.
Greetings, Timothy! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience and if you received anything other than an optimal customer service experience as this is our top priority. We have reviewed your account and see that you are currently using an iPhone XR. This device model does not support 5G. In order to utilize our 5G network, you will need to upgrade to a 5G capable device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 23, 2022
I am very pleased with the service. Went through three different carriers before landing with Pure Talk. Paid more money each month for notable less coverage worth those providers. Happy to have found an affordable service that also provides excellent coverage.
Hello, Nethaniel! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 23, 2022
I signed up for service that I thought was $50-$55 a month, I'm paying $78. I also received a text on one occasion that said I had used 2.7 GB of data but it didn't state the time frame or billing cycle dates. I assumed I had used too much data but had no idea what to do to manage it.
Greetings, Patrick! You may view your monthly invoices through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Billing" tab and scroll down to "Transactions". Select the plus icon to view a breakdown of your taxes and select the paper icon to download your invoice. The invoice will include your monthly plan charge, financing charges, and device protection fees. To view your data usage, select the "Plan" tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
I mean it's not terrible. My reception isn't the best and my internet is kinda slow. Not sure what else to say. The staff is nice and friendly so that's good. I like the pricing so there's that. I do wish there was an app that I could manage my account from like Verizon has. That would be cool.
Greetings, Jared! For optimal service, please be sure your device is using the latest software update by going to Settings > Software update. If you are experiencing issues with data, you may visit www.puretalkusa.com/data for instructions to reset your APN settings. At this time, we do not offer an app. Customers may manage their accounts online at www.puretalkusa.com/account/login. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
I set the brightness the way I want it. Then every time I charge the phone it goes back to darker setting. Should stay! Customer service is sometimes a big run around. Get referred to Samsung for simple question or remain on hold. Just give up and deal with it.
Greetings, Gary! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We have provided a link below with instructions to set the brightness on your device and disable the auto-adjust feature. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.samsung.com/sg/support/mobile-devices/how-to-adjust-brightness-on-samsung-mobile-device
Reviewed Aug. 22, 2022
Customer Service has been great when I have had to call. Service so far seems good, but not great. My phone tends to lose connection while away from wifi and phone call connections inside big buildings tends to be spotty as well. Otherwise, I'm happy with the service and hope for the continued growth of the company and continued improvements.
Greetings, Roxanne! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
Dear PureTalk, I had a rocky activation experience that lasted over two days. In addition, initial activation support person said I needed a new phone, immediately charged it to my credit card. Port department said I did not need a new phone so new phone was cancelled before it shipped, but took 2.5 weeks to credit cost back to my credit card. Very annoying. Since then service has been relatively smooth sailing. Please call me if you want more details about the activation experience.
Peter
Hello, Peter! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we confirm the device refund has been posted to the original payment method. If you have not received the order refund, we recommend contacting your financial institution directly for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
It takes FOREVER TO EVEN Open Up a Browser to Read the news or Download a Picture! Not Satisfied at ALL!
Greetings, Danny! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we see that you are currently on our $55 Unlimited Talk, Text, and Data + 15GB hotspot plan. Our unlimited plans include 60GB of high-speed data and unlimited low-speed data. Once the high-speed data has been utilized, your device will automatically begin using low-speed data. Your high-speed data will be refilled on the next billing date, provided billing is successful. You may also purchase additional high-speed data by logging into your Account Portal and selecting the 'Add-ons' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 22, 2022
This phone has so many things on it it almost impossible to use it and it changes so I am always trying to figure it out. I can't shut off the sounds it makes. I would like have better phone. One that is easy to use. Thank you.
Hello, Joseph! We regret to hear that you are unhappy with your Samsung Galaxy A12! If you would like to purchase a new device, you may do so by going online to www.puretalkusa.com and log into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Listed below is a link to the Samsung Galaxy A12 user manual, this may provide additional assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.samsung.com/us/business/support/owners/product/galaxy-a12-unlocked
Reviewed Aug. 21, 2022
It just doesn't seem to work very well when not on wifi. I use my data at work my weather app my navigation and they are very slow or don't work at all. So I'm not sure if it's me and the way I have my phone set up If I'm on data and using Facebook a lot of time it won't show pics. I do like the price.
Greetings, Robert! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 21, 2022
Phone ordered 8/14/22, 2day shipping was a joke! Phone FINALLY arrived 8/19/22 and the box from FED EX was beat! I recommend a new shipper like UPS- more dependable! Thankfully the phone was not damaged. My phone was lost so I ordered a new SIM card - unaware that a SIM card comes with the phone! $11.00 wasted!! This should be noted on phone purchase. I do like the phone and the pure talk service.
Greetings, Mike! We regret to hear that your box was received damaged. Please accept our apologies for the shipping delay and any inconvenience this has caused you. Once an order is placed, it can take 24-48 business hours to process before it is shipped. All devices purchased through PureTalk will include a SIM card. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 21, 2022
"It's all good"! No issues involving switch over or any other items. Priced well! I can't and won't complain about anything. It did take a little while to get some minor issues ironed out, but that's about it. Everything has been working well the last few months.
Hello, Douglas! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 21, 2022
Constantly dropping calls, lousy coverage, considering going with a different carrier. Even emailed customer service weeks ago and have heard nothing. I was told same coverage at Verizon, not true so price does not make up for lousy coverage and calls dropped.
Greetings, Matthew! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 20, 2022
My PureTalk is half the price of my former carrier and paying for 2 new phones. And still half the price! Awesome! I wish I knew about PureTalk sooner especially with everything else going up. Thank goodness a friend recommended them to us.
Hello, Heidi! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 19, 2022
This was the worst experience I have ever had with a phone carrier! First of all, I had NO internet connection anywhere including my own house standing 5 feet away from my modem. Pure Talk couldn't locate a signal if it was trying to find them. I could not use my GPS to go anywhere new because, you guessed it, no service. I had to carry written directions like I was back in high school. Then they charge an extra six dollars a month unless you are on direct pay. I only get paid once a month and asked if they could move my payment date back 3 days so I would not get charged the extra amount. Even that was too complicated for them. Finally, I had enough and switched to another carrier.
When my sim card came and I cancelled my Pure Talk service (best day ever!!!), the thieves told me that they could not give me a refund for the remaining 26 days!!! that I would not be receiving service! On what planet do they feel entitled to keep money they have not earned? I did not have choice to only pay for the 4 days, I was forced to pay up front for the whole month. This is a shady company. They have no morals, no customer service, no internet service, I don't know why they qualify to be called a service company at all. She actually told me that I had to time my cancellation perfectly to the end of the month in order to not lose money. What a bunch of crooks. Never again. Good riddance. I hope no one has to suffer the frustration and the rip off that I did.
Hello, Jackie! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we have confirmed that it is currently active with PureTalk service. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Regarding the monthly billing, we allow a grace period, therefore a payment may be made within seven days of the billing date. A transaction fee of $5 is applied to all manual payments, however, if you are enrolled in autopay our billing system will attempt to charge the payment method on file once a day for seven days. This way, you are not charged a transaction fee. Please be aware, that refunds are not provided for unused services. We apologize for any inconvenience this may cause you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 19, 2022
BUYER BEWARE!! THEY STEAL YOUR MONEY!? I have not even activated my new SIM card, let alone USED Service. They stole OVER $200.00 + Bank Overdraft Fees!! Spoke to Dawn and her Supervisor Celine (Both Useless) explained that Kayla had assured me that nothing would take place (No Charges) until I activated my new SIM Card. Well, Kayla NEVER DEACTIVATED the # that I didn't want. Which is the whole reason for sending me a new SIM! Bottom line is they STOLE MY MONEY and REFUSE TO GIVE IT BACK!! Radio ads Tout that they are Less $$ than Verizon. NOPE! And they are owned by a Vietnam Veteran, who loves the USA! SMH! I guarantee you, that if Verizon's employee made this error, they'd REFUND MY MONEY IMMEDIATELY!! Pure Talk=PURETHIEF!!
Greetings, James! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we see that a replacement SIM card was ordered on 05/03, the line of service was not disconnected at that time. The account has successfully been disconnected and removed from autopay as of 08/19. At this time, refunds for service are not granted after our 30 Day Risk-Free Guarantee period has ended. It is our hope that you may try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 19, 2022
I have worked with your people on my account and a client of mine to whom I recommended your company. Your people are courteous, knowledgeable, efficient, and friendly. They fix my issues, port my numbers and always sound happy to help. They speak American English and they are clear and easy to understand. Thank you all and don’t change.
Robert **
Greetings, Robert! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 19, 2022
Switched two phones and literally cut my bill in half. I have had no issues with coverage. And I am extremely happy to no longer be supporting companies that contribute and advocate for the liberal agenda. My only wish is that I switched many months before I did.
Hello, David! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 19, 2022
The techs and customer service agents were kind, but they could not fix the problem. We could not receive calls or texts from any phone other than iPhones. Once we switched carriers to T-Mobile, they discovered that Pure Talk did not fully port our phone numbers from our previous carrier. That explains why our phones never worked properly. I'm not sure why the PureTalk techs could not discover this themselves. Also, no return payments or discounts have been offered for the half-service we received for the 2 months we tried PureTalk.
Hello, Travis! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. At this time, refunds for service are not granted after our 30-Day Risk-Free Guarantee period has ended. It is our hope that you may try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 19, 2022
Something about getting the DNS from my email server and putting in some numbers. I need help with a live person to walk me through it. I tried to do it myself and it wouldn't work. You sent me Apple's instructions but they were confusing.
Greetings, Doug! We regret to hear that you are experiencing issues with your email application. In order to receive the best assistance, we recommend reaching out to the email company directly, as we are unable to troubleshoot third-party applications. Please accept our sincerest apologies for the inconvenience you have been caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 18, 2022
As long as I don't travel far, the coverage is pretty good. Traveling through the desert to Reno, there was a lot of time with no coverage. I am not using 5g, just LTE, so that might have some influence on the coverage. Overall, the service is a good value.
Hello, Greg! We are excited to hear that you are enjoying your PureTalk service! Regarding the signal issue, coverage may be affected by terrain or local structures. We recommend following this link to input the Android APN settings, this ensures your device is properly connected to our network: https://www.puretalkusa.com/data
Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 18, 2022
I have two locations in my area that does not have service. One is rural and I can understand due to the mountains can keep me from having service. The other is in site of a cell tower. This makes me want to change my carrier and I have been looking for an alternative.
https://www.puretalkusa.com/data
Reviewed Aug. 18, 2022
Service is better than we had with our previous major carrier and the plan cost is much more reasonable. We highly value paying for service with a company that better aligns with our values. We recommended the service to our neighbors who tried it but the coverage map from Pure Talk did not accurately reflect their actual service so they will have to find another service. Other than that we are happy we switched to pure talk
Hello, Matthew! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 18, 2022
Set up was somewhat challenging, but got tech help and all has been good. Have had no issues, no dropped calls, adequate media coverage, fast downloads and loading of pages. The monthly fee is right within my budget. Would recommend to anyone, great Company.
Hello, Karen! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 18, 2022
Previously, we had AT&T with surprisingly no issues except for the cost. I switched our acct over (4 phones), one of we is hardly ever used, so I won't comment on that one, my phone, of which I USUALLY don't have any issues. Probably because I'm usually at home or in an office in which my phone is set to wifi calling. The other two phones on the acct, both users are extremely unhappy with data coverage. I thought it would be exactly as AT&T because you stated that it's the same network. Clearly, something seems to be lacking. I am very happy with the cost savings and I would recommend due to that, but, I too have experienced trying to log onto the internet to look up something (in a populated area) but did not have access to WiFi and I too was unable to complete my transaction. That is why I gave only 3 stars.
Greetings, Angela! We regret to hear of the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 17, 2022
The whole process of getting my phone was wonderful. The customer service reps were knowledgeable and courteous. They went out of their way to ensure that I was satisfied with Pure Talk. I've never had a problem with coverage, and any time there had been an issue, customer service takes care of it right away. This is way better service than any of the big carriers. I would highly recommend Pure Talk to anyone.
Hello, Micheal! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 17, 2022
So they use AT&T towers for their service. However, AT&T customers get the best access. So, if you live in an area where there are a lot of AT&T customers, forget data. I can have literally full bars and still have slow data. IF I am on an interstate, usually my data works fine. As soon as I get into a subdivision, the data slows or becomes non-existent. IF you need data, you are better off going with the majors. Tech support is no help either. All they do is have you reset your access point names (Android) and if that doesn't work, they are no help at all.
Greetings, Michael! We regret to hear of the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. Please kindly be aware that PureTalk customers are not deprioritized on AT&T towers. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 16, 2022
2. Speed is not as fast as sprint.
3. Constant failed text. I've talked to CS about this, but many of our text either take several minutes to send or completely fail. APN has been check, phones reset, nothing helps.
Hello, Kenneth! We regret to hear of the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 16, 2022
The coverage is not a good as I’d like it to be. I left T-Mobile due to their politics. I’m happy to support a good company but the coverage needs to be better. Please continue to increase coverage. Thank you.
Greetings, Joe! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
When I first moved to PureTalk, there was an issue with iPhone 12 & 13 connecting to the network. I worked with your support folks for two weeks. I was never notified when the issue was resolved, it just started working one day. The reception is sketchy in comparison to Verizon.
Greetings, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for not receiving a notification when the network issue was resolved. For optimal service, please ensure your device is using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
It is expensive. $120/year to call France and Brazil, I hope in the future it become less costly, but it is nice that I can purchase the coverage for 1 (one) month only if I wish. I joined in May 2022, so far I am happy with your service. Thank you. Liliane
Hello, Liliane! We are delighted to hear that you are enjoying your PureTalk service. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
Getting service set up was a nightmare (it took 70 hours total to get “service” and put me very behind in my work). My phone only works when connected to WiFi (sort of) and is useless most of the time. I will be finding a new service soon as no one seems to know why my service is essentially nonexistent and can’t seem to help me. It’s been beyond stressful.
Greetings, Caitlin! We regret to hear about your experience with PureTalk thus far. Please accept our sincerest apologies for the inconvenience this has caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
I’m loving the reduced bill every month vs. the bill we used to get from V. The reception is poor whenever we travel away from bigger towns or major highways. It’s been a challenge communicating with my spouse and kids whenever they’re on the road. I use my phone for work and it’s been frustrating for my employer and our customers to get ahold of me. On the other hand, it’s nice not to have cell service while camping.
Greetings, Zach! We regret to hear of the experience you have had with PureTalk this far. Please accept our apologies for the inconvenience you have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
2. My service is terrible at my address. **.
3. I wish I could use my 3G microcell to improve service at my house.
4. You only answer the phone during office hours.
Sorry but I’ll probably be going to a better service provider.
Hello, Cy! We regret to hear of the experience you have had with PureTalk this far. Please accept our apologies for the inconvenience you have been caused. PureTalk utilizes AT&T's GSM network to provide service, however, we are not a subsidiary of AT&T. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
I am tech savvy, but my switch from Verizon to PureTalk was a nightmare. I switched my phone and both of my parents' phones. Tech support was never helpful. I got 2 of the phones working on my own after a LOT of troubleshooting. The 3rd phone has never been able to work and support just stopped responding to my requests for help. The answers they were giving me were not helpful in the least. When I went back to Verizon for help they were just as bad, which was the ONLY reason I did not switch back to them. Verizon is more expensive, but Pure Talk really blew the first impression for customer service and hasn't really restored my faith at all yet.
Greetings, Michele! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 15, 2022
It was very efficient to contact and set up the service with PureTalk. The website is easy to navigate, so one can both stay informed and keep their account information up to date. The price is much better than the larger carriers (I had T-Mobile for almost 20 years) and the voice and data services are at least as good as any others. Looking forward to many great years of excellent service.
Hello, Michael! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 15, 2022
Have been telling people about PureTalk. One is my friend Tina **. We are very pleased with the service you provide. The times we have had to call your customer service department everyone had been very helpful to get our concerns taken care of. Thank you for having great service in our area. (Statham, Georgia 30666). Kathy
Hello, Kathy! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 14, 2022
My bill was always varying each month with ATT. Only about 1 time in 12 months was my bill the normal high bill it was supposed to be. The other 11 were like 40 dollars higher and I was always given some bs it was a 1 time charge, a different excuse each month. Even though I was paying an arm and a leg, my live streaming was only 480p, it woulda cost even more for a higher dpi. I immediately noticed my Pure Talk live streaming picture was better. Then found out all pure talk plans have at least 720p live streaming. So even excluding the price savings, the pure talk quality is better.
I went on a trip to Arkansas in the boonies and was surprised I was getting 5g the whole time. I trade forex on my phone and it goes 24hrs a day. I am very happy with my bill cut in half for unlimited everything, reliable service, and a bill that is the same every month no matter what. I have been telling everyone, and that pure talk does not hate things like Christmas, and it means American jobs. A win, win, win.
Hello, Dave! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 14, 2022
Still unable to access internet when roaming. Your tech said it would be fixed within 60 day from my purchase May 14. It has not as I still cannot connect with the national Puretalk internet when roaming. May have to change to another provider that can provide roaming internet service.
Greetings, Eugene! We regret to hear that you are experiencing issues with accessing your data. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 14, 2022
I have had Pure Talk since May and the first payment was $31.87. That was the payment I was told it would be and could only be auto pmt. The next two months each was higher than what I signed up for. My last pmt was $33.31. I would call this false advertising if it keeps going up each month!!
Greetings, Patricia! Taxes and fees may vary each month depending on your city and state. Please accept our apologies for this inconvenience. You may view a breakdown of your taxes and fees through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Billing" tab and select the + icon next to your transaction. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 13, 2022
I get a price I can afford without having to pay for extras I do not need or want. Good cell coverage too. There is no mail to drop in the recycle bin trying to get me to upgrade either. What more can I ask for?
Hello, Ann! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 13, 2022
It was very easy to switch from AT&T to Pure Talk. Everyone that I spoke to on the phone was polite and very helpful. I gave my old phone to my sister and encouraged her to also switch to Pure Talk which she did. She is also happy that she switched.
Hello, Claudean! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 13, 2022
When we get incoming and try to pick them up they just drop off? Have to reboot the phone each time and then it seems to hold onto connection. Understand you are now offer even better data rates for new customers?
Greetings, Ray! We regret to hear that you are experiencing issues with dropped calls. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. The plans we offer are the same for both new and existing customers. New customers can take advantage of our promotions, such as 50% off their first month of service. AMAC members may receive an additional 1/2 GB of data. You may view or upgrade your current plan through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 13, 2022
I heard about PureTalk on the radio & was extremely unsatisfied with my current provider at the time. The radio discount offer sent me “running“ to PureTalk! My goal was to switch providers without increasing my monthly rate. At first, I was disappointed that the unlimited plan was more expensive than my current provider’s plan, so I signed up for the PureTalk plan that matched my current rate of $45- the 25GB data plan, hoping that it would be enough for me.
One of THE best features of PureTalk is the ability to check your usage (even daily!) online. By the end of the month, I saw that 25GB was actually much more than I needed. I adjusted my plan several times & eventually found the perfect plan for me! The ease & efficiency of making a switch, receiving confirmation, tracking my data usage & making payments has me singing the praises of PureTalk! I’m telling everyone in my family, my church, & my circle of friends about PureTalk! I’m not keeping the secret about how to get fabulous cell phone service without breaking your bank account! Bravo PureTalk!
Hello, Pamela! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Aug. 12, 2022
I'll just list all the failures.
-Tech are subpar, do not know their job.
-Operators are rude.
-I asked multiple time to speak to a supervisor. No call back. No supervisor called despite being told one would contact me within 24 hours.
-After 6 month, still no voice mail.
-Every-time one calls, you have to give all the same info over and over.
-Now I'm trying to port back to Verizon and Puretalk is saying the wrong address is being used... Funny. I verified my zip yesterday. The exact one that was on Puretalk's files.
It's 2022. This type of garbage should not be happening.
Greetings, Robert! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. After reviewing your account, we confirm the phone number in question has successfully been ported to your new carrier. At this time, your PureTalk account is considered closed, and no future billing will occur. It is our hope that you may try PureTalk again in the future if we can better suit your wireless needs.
Reviewed Aug. 12, 2022
When ordering phone; because I was finally trying for the first time, I said I had no technical experience with this and needed detailed instructions for use. Did not get it. Live in a dead zone for having this phone; but seldom remember to take it with me as I have been unable to set much up on my own. Haven't canceled because family members want me to carry this around because of my age. Still ambivalent.
Hello, Barbara! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Regarding your signal issues, coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, you may go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, this ensures your device is properly connected to our network. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 12, 2022
Since we transferred over to Pure talk our internet services have really been poor. Can this be remedied? If not, we will need to find another provider as we own our own businesses and need an appropriate internet speed. We would love to get feedback from you to let us know what to expect in the future. Thank you.
Greetings, Pam! We regret to hear that you are experiencing service issues and sincerely apologize for the inconvenience you may have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 11, 2022
My experience has been excellent from the very beginning with establishing my account, the support I received transferring over my old phone # and activating my new phone. Thus far, I have had no issues at all with the coverage area, no dropped calls, and great wifi service everywhere I go. That includes going on vacation in the Smoky Mountains of Tennessee.
Hello, Joe! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 11, 2022
For the most part customer service is great. Very knowledgeable, but there is always that one that's rude. Unfortunately this Nokia g10 phone was recommended for me and my needs... They suck! This phone is always shutting down, saying "system, processor" in not responding". It just sucks....
Greetings, Cynthia! We regret to hear of the issues you are experiencing with the Nokia G10. Please accept our apologies for the inconvenience you have been caused. While the device is outside of our return policy, devices purchased from PureTalk include a one-year manufacturer's warranty. We recommend contacting Nokia directly for further assistance using the link below. You may also file a claim using your Allstate Device Protection Plan here: https://www.squaretrade.com/smartphone-faqs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.nokia.com/phones/en_us/support
Reviewed Aug. 11, 2022
Everyone I have ever dealt with at Pure talk has been extremely kind and helpful!! So far it has been a great experience! I would highly recommend Pure Talk to my friends and customers!! Previously I had been with the same company for nearly 20 years.... Was nervous about leaving but this service is clearly just as good if not better.
Hello, Elizabeth! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 11, 2022
I switched to your service in March of this year. I purchased an I-Phone 13 on monthly payments. Since I have had the phone your IT group has NEVER been able to get it connected to your service. Because it was not connected before the first 30 days your Company turned my account over to collections and I was forced to purchase the phone with a lump sum payment! To add insult, your IT group STILL does not have the phone connected to your service!!! I am very disappointed that I have to use two phone services and have not been able to use a phone I had to pay $1300!!! We are still using our old phones!!!!
Hello, Daniel! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for the inconvenience you have been caused. Per the signed conditional sales agreement, the service and iPhone 13 Pro Max must have been activated within 30 days of purchase. Due to the device not being activated within 30 days, it had been sent to collections. The finance agreement has been completed as of 07/14/2022. If you have not done so, please power off the device and ensure the PureTalk SIM card has been inserted, then power the device back on. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. If you would like to activate the second SIM card and service plan, you may do so online at https://www.puretalkusa.com/activate/start or by calling our Customer Service department at 1-877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 11, 2022
For 4 long days I was on my cell phone while Pure talk tried to activate my E-Sim, they had already transferred my phone number from existing account so my old phone was turned off!! Now mind you I work with my phone clients call me. I sent a total of 1st day 8 hrs. 2nd day 9 1/2-10 hrs. 3rd day 8 hrs but never got resolved and I lost 2 customers and not a thing was done!!!
Greetings, Cynthia! We regret to hear that you are experiencing issues with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we can see that a physical SIM card has been activated with your current PureTalk service. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. We will be sending you a private message for additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 10, 2022
I appreciate the discounted price. It has helped me save money in this time of high prices. Generally the service is good. I don't lose calls. But ever since switching to PureTalk my phone has become really buggy. The internet is slower (not data transfer, but the browser). The keyboard doesn't come up all the time. I miss texts from friends. AirDrop is inconsistent. I had none of these problems when the phone was on Verizon. It all started the moment we switch to PureTalk.
Also, the voicemail feature is silly. Is this 1997? I have to call in and remember a series of numerical instructions to listen to voicemail? (My wife had voicemails saved on her phone from her late grandmother. When we switched to PureTalk, it deleted what we had saved so she can't hear her grandma's voice anymore.)
Greetings, Adam! We regret to hear that you are experiencing issues with accessing your data. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 10, 2022
Overall dissatisfied with the service of this company. It is slow and many times we cannot load things on our phone. Customer service is horrible since switching over from Verizon to Pure Talk. You are constantly transferred to someone else who supposedly can better help you and only to find out that they can’t and they have no idea what you just told the last person so you have to start all over each time you are transferred. I would never recommend anyone switching to this company.
Greetings, Jessica! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for being transferred numerous times and for any inconvenience you have encountered. Our goal is to provide one-call resolution with minimal transfers. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 10, 2022
I was not pleased with Pure Talk from the very beginning of our experience with them. It took over 2 weeks to get our service correct and I had to do most of the heavy lifting because I got very little help from Pure Talk. Talked to a lot of people, but always seemed to be a different story! Finally, after getting everything working, no real thanks to Pure Talk. We were happy with the service, then our phones quit working and I contacted Pure Talk and was informed that 2 phones that I had just purchased were now no longer on their network and we were out of luck. You need new phones and we are not going to do anything for you. I am back with Verizon happily, and even though I bought my wife a new phone. I was able to take over her old phone with Verizon, and it works fine. Even though Pure Talk said it wouldn't work with their network, or any other network. Just another long line of untruths that I was told by your company! Good Riddance!
Greetings, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 10, 2022
Slow data speeds. Very limited data and you use the data very little and you get a warning that you have used 2 gigs. I came from AT&T to this. Had 8 gigs of data. Used it all the time never ran out. This plan has 4 gigs. Can't hardly use it at all.
Greetings, Mark! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. Please go to Settings > System > Advanced > System Updates to check for any available updates. As a reminder, you must be connected to Wi-Fi to complete any software updates. Then go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 9, 2022
The phone you sent clearly lags and processes very slowly. The service is decent, but not great. My internet often works less well than when I was with Verizon. My apps will often take a long time to fully operate.
Greetings, Sam! We regret to hear that you are experiencing service issues and sincerely apologize for the inconvenience you may have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 9, 2022
I have been customer for 6 months maybe, anyway No issues. Very happy. I will be looking to get another line in the future. I have better service since switching from Sprint/T Mobile. I was with them for 20 yrs and was happy I made the switch.
Hello, Julie! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 9, 2022
We received our phone in early May 2022 and tried to activate our phone system through the service staff at PureTalk.To no avail. I could not get the sim card installed into the "poor" quality phone that was sent to me. I have been charged for "service" that I have no way of accessing. I have asked for the phone they sent me to be picked up, and send me a phone already prepped with a sim card and my old number I had sent over to them from AT&T.
Greetings, Steve! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. At this time, the Nokia 6300 is outside of our 14-day device return policy. Our complete cancellation and device return policy may be found here: https://www.puretalkusa.com/return-policy. If you would like to purchase a new device, you may do so at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, then follow the prompts to complete your purchase. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 8, 2022
Service is much worse than it was at Metro even in big cities. I've had to call in twice due to no service or data at all, once from a stranger's phone. I also don't get notifications when I have a voice mail.
Greetings, Jason! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your data issue, your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Aug. 8, 2022
While you boast to 5G I have yet to experience it. I really get more than 3 bars LTE in places I used to receive 4 bar 5G with AT&T. I spend more time also having my phone search for the network. Still good coverage and everyone in customer service has been great. The coverage just has not lived up to the hype.
Hello, Lloyd! We regret to hear that you are experiencing service issues and sincerely apologize for the inconvenience you may have been caused. Coverage may be affected by terrain or local structures. With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is on the latest iOS. Next, reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings. For your convenience, these steps are also listed on our website, https://www.puretalkusa.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 7, 2022
Jackson Ky and Jenkins KY. In spots I had service. Other times no service. I was there helping with flood relief. It made me a little anxious because If I would have encountered an emergency I would have been out of luck.
Greetings, Steven! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest Android update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 7, 2022
The archaic 800# access for voice calls to Canada is not satisfactory and your own employees don’t even have the proper instructions for how it works. The ability to receive texts from Canada but not respond to them is even worse. In 2022 those capabilities are simply baseline expectations.
Greetings, James! At this time, we do not offer international texting. Please accept our apologies for this inconvenience. We are always working to add new features and services that make it easier to be a PureTalk customer. Please stay tuned for future announcements. Once you have purchased an international calling PIN, you may dial 011- country code - area/city code - number to place a call. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 7, 2022
As the saying goes - you get what you pay for. Cheaper service. Typical for AT&T. Here's a suggestion: contract with more providers. The lack of a strong signal shouldn't be an issue these days. I'd honestly pay more for dependability.
Greetings, Lance! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest Android update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Aug. 7, 2022
With homes in Nebraska and Colorado I needed a quality phone service that performed well in both locations and the while crossing the vast farmlands in between. Pure TalkUSA handles these areas well so I’m always just a phone call away using the Pure TalkUSA network.
Dan in Denver
Greetings, Danny! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Aug. 7, 2022
I have been sick and disgusted with AT&T’s support of their woke, liberal agenda and worldview. Pure Talk have provided great service at a fraction of the cost with AT&T. I got a new iPhone 13 Max and still saved on my monthly cell phone cost.
Hello, Michael! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com