PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 20, 2021
I’m a little disappointed in how spotty our coverage is. I’m met with a spinning wheel more than a loaded page or a sent message. Home, on WiFi, it’s fine. Anywhere outside the house is a crap-shoot. It’s actually got me considering switching.
Greetings, Darla! We regret to hear that you are experiencing issues with your service. Your device's network settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 19, 2021
When driving anywhere, grocery store, errands - walking the neighborhood the service just dies. If not rectified, I will unfortunately have to return to At&T. I have left a detailed request with customer service last Wednesday regarding this issue and with the automation was explained I would have a response within 48 hours... That was four days ago.
Greetings, Corina! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would like an opportunity to take a further look into this matter. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 19, 2021
I have at least one person who doesn't receive any of my text messages since switching to PureTalk. I receive her messages. No problem. I thought the voice mail on my cellphone was universal - didn't think that would be going away with switching to PureTalk. Now I no longer receive notifications (no dot with a number in it on my home screen indicating I have a voice mail and how many) and have to call in on my phone to see if I have any. I missed an important call hidden for 2 weeks because of this unexpected change. And no voice to text transcription of my voice mail messages. I thought all of these were features of my iphone that would be utilized regardless of provider. These are the main issues that make me contemplate going back to my previous provider.
Greetings, Michelle! We regret to hear about your experience with Pure Talk thus far. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 19, 2021
We were using all of our shared data and being charged more plus slowed down service. We have more date, fast service, no extra charges. Our monthly bill is lower as well. We’ve been pleased with all aspects of the program to date.
Hello, Benjamin! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 19, 2021
Very bad experience, I was not able to make an international calling. I called for help never got one. I was very very disappointed I could not reach out to the family for many days. I spoke with customer care and they it is a technical support issue and vice versa, each one of them was saying it is the other.
Greetings, Amokrane! We regret to hear you are experiencing issues with international calling. Please accept our apologies for any inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 19, 2021
I finally made the change to PureTalk after hearing it advertised on various radio programs. It’s cut my phone bill in half. Customer Support is very helpful and friendly. I have recommended to my friends. What I value most is paying for service I need and not for things I don’t want. And not paying for “woke” agenda items.
Hello, Douglas! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 19, 2021
I signed up and got a discounted phone. The phone had some issues so they told me to send it back. I did, expecting a replacement phone. I didn't get one. They claim the phone I sent back wasn't defective, (trust me, it definitely was) refunded the discounted price and then told me I'd have to buy a phone at full price. I feel like they screwed me over and when I do find a new phone, I doubt I'll be using their service with it.
Greetings, Julie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for replacement devices at this time. Please know that your feedback is appreciated, it always helps us improve the Pure Talk experience.
Reviewed Dec. 18, 2021
Saturday morning and you were closed. I was very disappointed that on a Saturday no one was available for customer service. Maybe that’s one way you keep your prices low. Anyway after a couple hours my phone and the applications started working just fine. Wondering if you had any other customers with problems like I had.
Greetings, David! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this caused. Our Customer Service hours are Monday to Friday 8 AM - 11 PM EST, Saturday 10 AM - 9 PM EST, and Sunday 12 PM - 9 PM EST. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 18, 2021
Pure Talk has far exceeded my expectations! I needed to tighten up my budget the past few months so I decided to switch from using Sprint (after paying a high monthly bill for years) and give Pure Talk a chance. What I hoped for was a lower monthly bill, which I now have...but what I didn’t expect was also having equal or better cellular coverage, stellar customer service and clarity of in-call conversations while on my mobile, yet that’s EXACTLY what I’ve been getting with Pure Talk! I recommend them every chance I get!!
Hello, Ryan! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 18, 2021
After being on hold for about 45 minutes I was connected to a technical guy who made some recommendations and gave me an extension in case that did not work. It did not work so I had to call back, wait 45 minutes again and when I was transferred to extension the extension was closed. I had to call back again, wait for about 50 Minutes and when I was transferred to a technician the call dropped. My issue is still not fixed and I am extremely frustrated. Will probably drop the service.
Greetings, Debbie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 18, 2021
So far has been as good if not better than Verizon. I have no complaints at this time with service. I use my phone very little, just mainly for family. I also use it for security when on the road. I wish I had switched sooner, would have saved lots of money! I think it will be great when I go on vacation to keep in touch with family so they don't worry about this old lady!
Hello, Betty! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 18, 2021
I have enjoyed nearly everything about Pure Talk. Customer Service has been awesome, instruction for switching to their service was as IT handicapped as could be. There is only 1 glaring disappointment to the service - it is on the AT&T network which blows in Northern Utah. Comical Note: my previous network the big V sent me a "why did you leave questionnaire". As soon as I told them I switched to Pure Talk they immediately ended the questionnaire. That is validation that Pure Talk is doing things right...
Hello, Terry! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 17, 2021
As a delivery driver, I depend heavily on dependable service throughout the entire city. I also travel a lot and just drove from Minnesota to Arizona and the service was great the whole way. Setting up the service on my phone was very simple. Pure TalkUSA cut my phone bill in half and I am very happy about that! I will highly recommend Pure TalkUSA to everyone I know.
Eric L.
Hi there, Eric! We are delighted to hear that you're enjoying your Pure Talk service and that you're saving money by making the switch. . Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!------------------------------------------
2. Olga Swierniak-Love the service. Love price. I save 50%on phone bill and no issue, any time I call people so friendly and nice. I’m happy that I have switched from Verizon to Pure Talk. Happy to recommend pure talk to family and friends.
Greetings Eric! We are delighted to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 17, 2021
I didn't know when I selected the Nokia phone that accessories are almost impossible to get, even from PureTalk, let alone the big box stores. The performance of the phone is slow, buggy. Just getting it to wake up can be a chore. My wife is happier with her iPhone, but we both had to contact PureTalk after the port was completed, to get instructions to manually reconfigure phone settings just to get service to work, something that should have been done before shipping, or at least the instructions included with the phones. For all that service availability and call clarity have been good.
Hi there, Robert! we regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf. All of the newer model devices no longer come with User Manuals. Overall, we are happy our Technical Support department resolved the data issues. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 17, 2021
Great, no hassle company get it done with Pure Talk, easy switch, great network, good job, no downtime. I was with T-Mobile and now I won’t even look at it. Internet is a breeze and customer service always friendly
Greetings Piotr! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 17, 2021
Your coverage map is inaccurate, I spent part of the summer in Show Low AZ and the phone did not work, although I checked it and the map was blue for White Mountain Lake, AZ, by the time I got back to Phoenix I was past the 2 week period to cancel the account. Your tech support (ticket **) said to reinstall the SIM card, which was not the problem, when I got back to Phoenix the phone worked fine.
Hi there, Steve! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 16, 2021
I have been somewhat disappointed in the coverage here in N Arizona, but the other issue is it the switch seems to have opened the floodgates of spam calls and texts. Would appreciate some type of filter for these, even if it comes with a fee.
Greetings, Neil! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding spam text, we do not offer any blocking services. However, you may block unwanted text using these steps. Tap Messages>Settings>Block Numbers and Messages->Block Numbers>Inbox>enter the number and save. There are also two populaapps; Nomorobobo and RoboKiller are both available for iOS and Android. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Dec. 16, 2021
I find the internet is not acceptable but voice and text are ok. Also the voice mail is cumbersome and takes a really long password to access it. I am happy with the savings. Customer service has been good. Overall I will try it for a few months but if internet is not better I’ll reevaluate.
Greetings, Steven! We regret to hear that you are experiencing issues with accessing the internet. It seems that the network settings within your device may need to be reset. Listed below are the instructions if you would like to reset them yourself. Concerning the voicemail issue, Our Technical Support department has activated Visual Voicemail feature to your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated: 12/17/2021Greetings, Steven! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Dec. 16, 2021
You were supposed to be just as good a the big networks. Not so at all. I drive over the road and all too often I lose call and have no service! I'm looking for a better service! You suck, you suck, you suck.
Hi there, Derek! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 16, 2021
I switched to Pure Talk from AT&T in October 2021. I learned about Pure Talk from the Sean Hannity radio program. I saved money by switching to Pure Talk and the service is as good as AT&T. The service with Pure Talk has been good so far.
Hello, Jackie! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 16, 2021
I was assured by the sales person that my Verizon smart phone would be fully compatible with Pure Talk. After working through setup with tech support, we were able to get the phone to work but not the MMS even with a non-Verizon messaging app. I later waited on hold for a tech rep who tried to help but left me on hold for over an hour while 'spoke with their supervisor'. I eventually hung up. A few days later a very helpful tech helped get the SMS working but said the engineers needed to make changes to my phone and that it would resolve the issue. A month and a half later, MMS still does not work.
Greetings, Kevin! We regret to hear that you are experiencing issues with sending and receiving MMS messages. Please accept our apologies for any inconvenience this has caused and for the hold time you have encountered. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 16, 2021
Customer service is mediocre and you should be upfront that your mobile hotspot is probably not going to work with an android. Unless the hotspot issue is resolved I will probably look for another carrier soon.
Greetings, Thomas! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. At this time, we can only guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee that the mobile hotspot feature will function for Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 16, 2021
Often unable to send pictures, usually unable to send more than one pic at a time, when a call to customer service was necessary it took multiple calls to get problem resolved. During tornado warnings in our county last week we receive NO emergency alerts! Seriously considering switching providers.
Greetings, Susan! We regret to hear that you are experiencing issues with sending MMS. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 15, 2021
Love the service. Love price. I save 50%on phone bill and no issue, any time I call people so friendly and nice. I’m happy that I have switched from Verizon to Pure Talk. Happy to recommend pure talk to family and friends.
Greetings Olga! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 15, 2021
We’re able to have good mobile phone service for $100 per month less than AT&T and half of what we paid at T-Mobile. It’s great to have a flat rate plan without a long list of itemized charges. We happily recommend Pure Talk to friends & family.
Hi there, William! We are delighted to hear that you're enjoying your Pure Talk service and that you're saving money by making the switch. . Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 15, 2021
Had nothing but trouble trying to get rid of Verizon, with the help of the Pure Talk people it was a pleasure and could not be happier with the server and the ability to talk to a real human, person if I have any questions or help of any kind. Thank You.
Hello, James! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 15, 2021
When my CC didn’t go through for automatic payment because of new expiration date and card, you threatened to turn off my service!! Great relationship you must be trying to build with your customers - makes me want to find a new carrier! Why not contact me to find out my new expiration date on my CC?? Wow. Great customer service - I have 4 lines with your company - fyi.
Greetings, David! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. If your payment cannot be processed on your billing date, you will receive an automated notice. Our system will attempt to process a payment for 7 days. During this time, your service will not be disrupted. After 7 days, your account is at risk of being deactivated. You may update your payment card on file through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 15, 2021
The service is amazing and I have even better coverage than my previous carrier. The thing I can't explain is why there is no visual voicemail. I relied on that for my business-now I have to carry around a notepad to keep in my pocket. If you could get visual voicemail in the future, that would be a big help to me.
Hello, Mark! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Dec. 14, 2021
I switched from Google FI. I like not having to watch my usage (I don't use that much) and that your service supports tethering as an emergency backup for me to connect to work. I also like that your customer service staff are in the US. I had an issue when activating my service and they helped me resolve pretty quickly.
Hello, Gerard! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 14, 2021
My fiancé and I both moved from Straight Talk to Pure Talk. We are happy with the decrease in price with the switch, however, we have difficulty sending and receiving texts and calls, but primarily texts. My fiancé and I will be recipients in the same group text and either both or one of us will not receive all of the messages. It takes 20-45 seconds to send a text message usually, and most of the time it will not send an iMessage to another Apple user, rather it sends the message as an SMS.
Greetings, Jonathan! We regret to hear that you are experiencing issues with group text messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 14, 2021
I am so surprised at the convenience of Pure Talk customer service and transition from AT&T. They took care of everything without any interruption in service and I was able to keep my current phone number. I have reported this to family and friends and encouraged them to start their PURE TALK service.
Greetings Linda! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 14, 2021
I am happy with the Pure Talk service. I have a much better signal now than I had with Verizon. The only thing I don't like is the voice mail. I don't hear so good and I can't listen to my voice mail on the speaker. Is there a way to get voice mail on speaker phone?
Kenneth
Hello, Kenneth! We are pleased to hear that you are enjoying your Pure Talk service. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages and play them through your device's speaker. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Dec. 14, 2021
How do you stay in business? Your technical reps have failed to get my phone to communicate! My phone has never worked! I will tell everybody about your service and how you never could get my phone to work!
Greetings, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to look into this matter further. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 14, 2021
I was able to get the phone that I wanted at a great price! I was concerned about the cell service, but it's been wonderful, too. I stopped being able to use my data for some reason, but I called 611 and they talked me through checking my settings and very patiently tried everything until it was fixed. Very knowledgeable, helpful and patient.
Hi, Susan! We are delighted to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 13, 2021
I have noticed that with Pure Talk, I do not have as good of service as I had with VERIZON. When I am not connected to Wi-Fi, sometimes my phone will not deliver text messages, or it will be very delayed. If I’m not connected to Wi-Fi, it also struggles to send pictures or videos. There was one day that I did not receive any texts back from people that I had messaged, and when I reached out to one of them, they wrote me back individually and said that the other friends had been replying. I had not received any of the messages. The next day, all the text messages from the previous day came in all at one time. I didn’t do anything different. My parents tried pure talk and ended up switching to another provider, and our friends are trying pure talk, and they are not real happy either. We want this to work, but if the service is not going to be better, we will have to switch. Thank you for your time.
Greetings, Lauren! We regret to hear that you are experiencing issues with sending and receiving text messages. Your device's network settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 13, 2021
Hello, When I switched our phone service to Pure Talk, I did not purchase phones, although we needed them. I wanted to make sure this service was good. When I called to order the phones, I was told that my order was over 30 days old (it was 32 days) and we no longer qualified for the discount. There was no indication on the original order that this would be an issue. I saw no verbiage stating the discount phone offer was only good upon signing up for the service. I was willing to commit to the 2 years of service, to no avail. I had to go elsewhere to get my new iphones, paying for unlocked phones. Although the service is good, this phone situation gave me a sour taste for the company. I am, however, saving 80$ a month on my bill which is why I switched. Please make it very clear to future prospective customers that the discount is ONLY GOOD when you sign up and not available later.
Greetings, Helen! Thank you for making the switch to Pure Talk. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, it always helps us improve the Pure Talk experience.
Reviewed Dec. 13, 2021
If I told you that you could get the exact same thing for less money, wouldn’t you be interested? Well, I had one of the big carriers for years and now get the exact same service for far less. Thanks.
Hello, Gary! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 12, 2021
I increased my data plan after a move, worried that I would be a while without wireless network. It only lasted two days. When I went online to change back to the lower data plan I noticed that I was charged $36 each for INCREASING the data plan. Apparently this is because I called on the phone instead of going on the website. Live & learn. Site won't even let me print out the invoice, says it is "Unavailable".
Greetings, Rosemary! If you upgrade your plans before your next billing date, you will be charged for the difference in cost between the plans. For example, if you upgrade from the 2GB plan at $20/month to the 6GB plan at $30/month, you will be charged $10, excluding taxes. The cost for upgrading will be the same whether you contact our Customer Service department or go through your Pure Talk account portal. If you have any further questions or concerns regarding this matter, our Customer Service department is always eager to assist you. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 12, 2021
It took over a month to get my phone switched over. Being a business phone this was a major issue. I finally had to demand a supervisor to step in. The first one was a joke. Finally found one that cared and corrected the issue in 2-3 days. Pure Talk needs to be better at escalating issues to address clients' needs.
Greetings, Cris! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 12, 2021
Initially I was uncertain as to your phone service was. I got service first then added my husband on. He only had Pure Talk for a week before his service stopped and your techs couldn't find a solution. We had hoped that because his phone was down 4 days out of the 7 you would give him a good deal on a new phone, but that didn't happen. So, we bought my husband a newer phone for a lot less than yours and so far enjoy the service. I am still looking at other carriers because of how we were treated, but my husband is much more forgiving than I am.
Greetings, Sherry! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, and it helps us improve the Pure Talk experience.
Reviewed Dec. 12, 2021
Purchased a phone for my granddaughter then when my husband went to buy phones for himself and me, he found out that the address attached prevented us from receiving any sort of discount benefits. This wasn't overridden, and I'm very dissatisfied at the moment.
Greetings, Kathryn! The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, as it helps us improve the Pure Talk experience.
Reviewed Dec. 12, 2021
A contract was never mentioned on the radio ads I heard on Sean Hannity or Mike Gallagher. Hung up on the 1st employee, he didn’t understand I just wanted to add a phone and keep a number. Called to activate and no one knew of the agreement I had in place. Very unprofessional and unfortunate.
Hi there, Andrew! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf. To receive 250 dollars off any device, you must be a new customer or an existing customer adding a new line of service. Customers are required to choose either a 45 dollar or 55 dollar plan and remain on this plan for a 24-month sales agreement. Customers must also qualify through Affirm or In-house financing. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 11, 2021
Unlike AT&T that I had before switching over, the coverage is very spotty, and never see 5 or 4 bars and I miss voice mail notification service. With AT&T I was notified of voice mail and I could keep voice mails forever. This service never notifies me of voice mail and it uses Apple cloud voice mail service.
Hi there, Aamir! We regret to hear about your experience with Pure Talk thus far. Concerning the voicemail issue, our Technical Support has activated this feature within your device. Please reboot and test if the feature is available. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 11, 2021
My data is still not working. I've called customer support on several occasions, spoken to Tech Support...etc. etc. Still not resolved. I'm reminded each time that there is an outstanding balance for the phone itself. I explained if you buy a brand new car and it doesn't work. What would you do? Return it. That's how I feel with my brand new phone. Access to the internet is only possible if I'm connected to my home WiFi. That's insane! Hopefully someone can assist. I'm strongly thinking of changing carriers.
Hi there, Denise! We regret to hear that you are experiencing issues with accessing the internet. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated: 12/17/2021Greetings, Denise! We are happy that we could assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Dec. 11, 2021
I called about the SIM card not being able to work on the IPAD. I followed all instructions with her. The iPad doesn't allow me to use any other carrier I realized except AT and T, T Mobile and a third one which is not Pure Talk. You were supposed to have a supervisor call me back after her meeting to figure it out and nobody ever has. So...next call is to deactivate the SIM card in my iPad. No reason to pay for service that will not work on my iPad. Thank you.
Greetings Susan, we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered while setting up your device. We would like the opportunity to look further into this matter to help resolve this issue. We will be sending you a private message. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Dec. 11, 2021
I was with Verizon paying way too much money. And swapped to Pure Talk with 2 phones. I only pay like $60 a month. It’s awesome. The only downside to puretalk so far is that on the iPhone the voicemail system is still the old school. Call your voicemail system. Which just isn’t quite as convenient.
Greetings, Stephen! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving on your service bill by making the switch. Concerning voicemail issue, our Technical Support has activated this feature within your device. Please power of your device and test to see if it is now available. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Dec. 11, 2021
I needed a new phone so heard about PureTalk and reviewed their plans etc and found it very reasonable and got a new iPhone 12 mini with it! I have even better response with my phone because I can get the 5G. Highly recommend.
Hello, Sheryl! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 11, 2021
We switched to Pure Talk earlier this year and have had no issues! I also like the cost savings with Pure Talk. About half of what I had been paying. Only a couple times a photo didn’t send - not sure why. Turned off phone and tried again and it worked.
Hello, Roni! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have.Happy Savings! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 11, 2021
Your text messing is slow. It takes about Three minutes for me to receive a text from anyone. I have a cell tower about three miles from my house and I only can get one bar or I get no service notes on my phone and then I walk a couple of feet and I have service in my house.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Dec. 11, 2021
I have had Pure Talk for a couple of months now and not had any problems with it. The calls are not dropping the way they were and I have been able to call or text or go online when I am away from home.
Hi, Linda! We are delighted to hear about your experience with Pure Talk thus far. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 10, 2021
When preparing to step out of pay/minute cell service on a 3g network, we had heard great things about Pure Talk. The service has been great. No issues. We can highly recommend Pure Talk. Every step has been without a problem. Billing is straightforward.
Hello, Lisa! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 10, 2021
Have loved my service, and the signal has been much better for my area than my previous carrier, and your plans are much cheaper than it would have cost to switch to one of the big names that would have given me similar signal coverage.
Hello, Jessica! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 10, 2021
While I am glad to have my phone bill less, I have to stand out on the porch to make a call....that's getting kind of old. My phone seldom rings when I get a call.... I have spent probably 2 hours on the phone with y'all trying to make it better but unsuccessfully... If I can afford it I will probably lose me as a customer...still I'm grateful for the low bill for now. Thank you.
Greetings, SJ! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Dec. 10, 2021
I have had very little contact with customer support. But what I did have was fine. I am happy with the service and price. I wish they did have some places you could take your phone for any problems that come up. Talk thru is not the best way for some of the people.
Hello, Jeff! We are pleased to hear that you are enjoying your Pure Talk service. At this time, we do not have any store locations. Please accept our apologies for this inconvenience. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 10, 2021
Our phones do NOT work at home. 5G is indicated and we have full signal but no data whatsoever. Your customer service representatives are rude and not interested in figuring out what to do. They just make excuses and keep trying to get me to do the same thing again and again. It didn't do any good the first 15 times I did it so no, I'm not going to do it again! Unbelievable that you don't care about the customer after you get my money! With the massive amount you spend on advertising, one would think that retention would be important. Apparently not so! We will secure new service and port our numbers after the holidays. Bill **.
Reviewed Dec. 10, 2021
The entire transition from my previous carrier to Pure Talk USA has been an absolute nightmare. They sent the wrong SIM cards to the wrong addresses to start with and 7 days later it is still not corrected. HOURS spent on the phone with various 'Port Department' employees and 'Customer Service' Employees' and 'Supervisors'. Promises of sending out new SIM cards to get it fixed never happen. Promises of calls back from 'Supervisors' within 24 to 48 hours never happen. Promised Overnight delivery after 3rd failure to actually follow through with sending out new SIM cards actually went out 2 Day delivery instead, and then the carrier had a delay and it became 3 Day delivery (hopefully, as it has not arrived as yet). Worst experience with ANY company EVER as far as Customer Service and follow through is concerned. Don't know about the 'actual' phone service as yet as it has been 7 days without my phone number. A true nightmare.
Greetings Joseph, we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any miscommunication made on our behalf and for any delays in receiving your order. We would like the opportunity to look further into this matter to help resolve this issue. We will be sending you a private message. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Dec. 10, 2021
I have spent hours on hold with Pure Talk. I’ve been transferred from customer service, to account services, to tech support, to supervisors. I’ve only been with puretalk for a couple months. I was divorced 7 years ago. When I make a phone call from my cell phone to other people, the caller ID shows up as my ex-husband's name. No one will help me. I’ve called Apple. I’ve called non-emergency police number to ask them about caller ID. Everyone says it’s my cell phone service provider. I am supremely dissatisfied with PureTalk brushing me off every time I bring up this issue.
Reviewed Dec. 9, 2021
When I send pictures it seems to take a minute or two, unlike my service with Verizon. Also the signal is not very strong in my house. People say my voice cuts in and out sometimes. I am to the point I tell them to call my house phone.
Greetings, Tracy! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 9, 2021
Our family lives and works in different rural areas with different carrier coverage at each location. As former long time AT&T customers, we had switched to Verizon pre-paid thinking coverage would be better. It was far worse but we didn't want to switch back to the high cost. So we tried Pure Talk on AT&T towers with a mixture of new and bring-your-own phones. Now we have that great AT&T rural coverage and reception back for a lot less money. Not to mention having 3 times the data of my former account. Setting up service was easy and I did need to contact customer service a few times. The english speaking assistants were helpful, professional and very positive as we worked through a process. Overall, I'm very pleased with the coverage, reliability and price of Pure Talk. Highly recommended.
Hello, Deneyse! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 8, 2021
Are you sitting down? Good. I have been with AT&T since I can remember. My first phone was a Nextel phone and it was bolted to the floor of my car. Then I had a few other phones before I was bitten by the Apple bug. I've had an iPhone ever since the second generation iPhone. With those iPhones, I've always had AT&T service. Yes, I paid more for AT&T. Yes, AT&T supports things that I do not. I even tried switching to Patriot Mobile a few years ago. I was skeptical, so instead of switching all of our phones, I only switched two of the teenagers' phones. We were using them as guinea pigs to see if we were going to like Patriot Mobile.
Patriot Mobile used Verizon towers. We found out that we didn't get good service with Verizon where we are. After 30 days, I switched the teenagers' lines back to AT&T. If it's not broke - don't fix it. I decided that I'd be one of those people who stuck with AT&T until I was dead. Yeah, it was expensive, but I never had issue with the service and things always always worked the way it was supposed to work. That was that.
Then, years later, I heard Rush talk about Pure Talk. I happened to look at my AT&T bill - it was the usual $340. I thought about switching but I didn't. I few years later, I KEPT hearing about Pure Talk so I looked at your website. I called the number. My first encounter with a woman who answered the phone wasn't good. She wasn't kind and her personality was flat. Her goal was to get my credit card information. I asked about the company and she said "Didn't you just get off the website?" She wasn't a good sales person. I asked her if she got commission and she said yes. Perhaps she was having a bad day, but her lack of customer service left me convinced that I'd stick with AT&T.
Then Rush passed away. Then, months later, Clay and Buck took over. I kept hearing about Pure Talk. Advertising works. I called Pure Talk again. I got a very nice lady (I believe her name was Rachel). She was kind and patient and understanding. She sympathized with me and the big change that we were contemplating. She was a good customer service person. I gave her my credit card information and she sent the SIM cards. That was in late July or early August. I passed out the SIM cards to my family. I had to mail one to a kiddo in college. Then I had to wait for him to receive it.
I was waiting on him so we could switch. He called me a few weeks later to tell me he lost the SIM card. I called Pure Talk and spoke with the nicest lady - her name started with an M and I can't remember her name to save my life. She had the most wonderful northern accent. It was lovely to talk to her. She sent Justin ANOTHER SIM card and then we waited for him to receive it.
Another two weeks went by and I was ready. I had given Justin time to receive the card and follow the directions I had given him. I decided to make the jump to Pure Talk on Saturday, October 9. I had texted the kids and I told them that as soon as their phones stopped working, switch the SIM cards and hard reset the phone. Everyone but Justin acknowledged me.
I called and was connected to a lady who answered the phone. I smiled and asked her if she was in a good mood because this call was going to take some time. She didn't respond in kind. I should have hung up and called someone else, but I didn't because I was ready to switch. She was not in a good mood. She seemed tired. She didn't make any small talk. I don't remember her name but she assured me that it would take an hour to 72 hours for AT&T to port over my numbers and she put me on hold for about seven minutes.
In less than 7 minutes, I had no service. AT&T had released our numbers immediately. I found out the hard way that I can't use Wi-Fi calling without a service provider. For some reason, iMessage wasn't working either. We were dead in the water. I had no phone because all seven phones were disconnected. I figured out how to make a free phone call from my computer. The free call was limited to 12 minutes. It took me three calls before I was connected to someone. I tried to explain that my time on the cal was limited but that didn't mean anything to her. She kept saying things like, let me put you on hold for a few minutes. That call timed out. I called back and waited on hold again.
I also looked for a way to chat with Pure Talk and there's not an option online for that. There was only an option to email. So I did, hoping that someone would email me right back. Within minutes, Lauren ** emailed me back. She seemed very nice. She said she needed everyone's IMEI numbers!!! I didn't HAVE everyone's IMEI numbers and there was now no way to contact any of them. I emailed her back with the four that I had on hand. While I was waiting, I called Pure Talk from my computer and again explained to the person who answered that I needed at least one phone up and running. Honestly, there seemed to be no rush with anyone. That was frustrating.
Finally, I could make a phone call. My phone had Chris' number and the other phones all had different numbers, too. It was easy to switch Chris' SIM card to my phone and then I had to start working on figuring out which sim went with which phone. This is something that should have been explained before we started this: each card was assigned to a specific phone number and no one told me. For a few days, Adam had Alice's number (which was dramatic for a teenage girl and her texting friends). I have Justin's SIM card and Justin has Hannah's... but Justin is hours away.
After five hours dealing with several different people from Pure Talk, I was connected to young man named Adam. Adam was kind and professional and personable and funny. He was empathetic and he was a good listener. Adam took the time to listen to me and help me begin to sort out the mess. After Adam went with me number by number and SIM card by SIM card and IMEI by IMEI, we finally had the cards in the right phones... mostly. He transferred me to someone else to order a SIM card for me because he said that he was customer service and only tech support could order SIM cards.
The person from tech support told me that I would have to pay $15 to have the sim card over-nighted to me. I explained that this wasn't my fault and I asked that the fee be waived - I'm paying for the service but I have no SIM card. The person transferred me to someone else who said she would need to get a supervisor's permission to waive the fee. She put me on hold and I was disconnected. I called back and went through the same song and dance and this lady said she would overnight the sim cars to me and waive the fee but it was Saturday and the card wouldn't go out until Monday. I was fine with that. I understand. I thanked her and went on my way... thinking this was behind me. The worst was over.
On Monday, I got an email saying that the sim card was on its way. I had to call Pure Talk again because my voicemail transcription wasn't working. The last told me that it should be working and upon inspection of the account, it was not. She then proceeded to ask for my IMEI number. I asked if it was not already on the account because I had emailed them to Lauren on Saturday and I went over them with Adam on Saturday. She told me there were no IMEI numbers on the account. Good thing I could pull up the email that I sent on Saturday. Then she proceeded to fix all the iPhones to allow voicemail transcription (which I think should have been a given from the start - that shouldn't be something that someone has to ask for).
On Tuesday, I assumed the SIM card was just being held up. I had to call Pure Talk again because we were out of town and no one had internet access. This was the first time we attempted to use the Internet away from home. The lady on the phone said she everything looked good and we should just restart our phones... so we did. Again. For some reason, we could get online after that which made me nervous that I wasn't getting all the correct information for the lady. Perhaps she fixed something quickly and then told me to reset the phone, but why couldn't she just say "Oops - that box wasn't checked and I checked the box so it should all work now". I don't know.
On Wednesday, I forgot to check on the SIM card. On Thursday I remember the SIM card because I couldn't find a teenager because her PHONE doesn't work with Pure Talk yet. Today, I have been on the phone with SEVEN DIFFERENT PEOPLE. Nope. Eight different people. I am ashamed to say I just ended the call abruptly with the last woman because she was rude and I don't have it in me to deal with any more rude today.
I'm now on hold with Karen. It seems when I am put on hold for a certain length of time, I am sent back through the phone queue. That's exasperating. At this time, all I want is for my service to work as I hoped and for it to be on automatic payment. Y'all provide a service and I'll provide the money. I don't want to have to keep calling and talking to different people.
I'm paying for a service and I am not receiving that service because I cannot get a SIM card. The SIM card was NOT over-nighted on Monday like I was told, it was mailed two-day service and now it's hanging out somewhere in Mississippi. It's been almost two months this that we've had Pure Talk service. It's been a LONG two months. I've had to contact customer service a few more times and my husband got so tired of the bad service, he told me I had to put him back on AT&T service.
To be honest, when I talked to AT&T last week, the lady told me they had plans as low as Pure Talk. Now I need to think about whether or not I want to switch all of us back to AT&T. I would consider being TOTALLY honest when recording your commercials on the radio: The service is NOT THE SAME. The service is worse. The customer service leaves much to be desired. Pure Talk may use AT&T's lines and towers, but the service is NOT the same. It's like Cricket. If you are HONEST, then there still might be folks out there who rather settle for the poor service instead of support AT&T.
Greetings Sarah,
We regret to hear about your experience with Pure Talk thus far. Please accept our sincere apologies if you received anything other than an optimal customer experience, as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback as always helped us improve the Pure Talk experience.
Reviewed Dec. 8, 2021
I belong to AARP, but my bill is over $20/month! The signup stated $10/month. What do I need to do to get the advertised rate? Should I just cancel my account and start over? Please, any suggestions would be helpful.
Hi, Joe! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Dec. 8, 2021
I love Pure Talk! Service is great and I’m saving $19.00 a month. Can’t beat it! Run don’t walk to change your phone service to Pure Talk!!!! I’m going to tell all my friends and family to switch to Pure Talk and save $$$.
Hello, Michelle! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have.Happy Savings! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 8, 2021
Text messages do not send quickly. I sometimes get the messages that the text was "not delivered". This is the only issue that I have experienced since leaving my previous cell service provider. I notice that the bars are always at 3 never 4 or 5.
Greetings, La-Tronia! We regret to hear that you are experiencing issues with sending text messages. Your device's network settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 8, 2021
When I first got the service it was moving faster than a lot of my friends' data. Now it’s slower and taking so much longer to load and watch videos. It’s a bummer because I paid extra for unlimited data thinking that would help it stay fast.
Greetings, Annamarie! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 7, 2021
I signed up for the unlimited mobile data plan. It is not unlimited. I feel the plan title is deceptive. I still have a hard time receiving photos in my text messages even after calling the help line 3 times.
Greetings, Diane! Our Unlimited Talk, Text, & Data plan includes 60 Gb of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Regarding your MMS issue, your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 7, 2021
Can hear all my calls easily. No dropped calls. Voicemail is good too. Thanks. Sorry that’s all I have to say. I’m very glad I switched from Spectrum to TruTalk. I’ve told all my friends and family to switch also.
Greetings Doreen! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 7, 2021
Everything is working good and I'm saving money (always a plus). Still getting better coverage than I did with at&t. It's pretty amazing. So far so good. I wish I would have gotten it sooner but I'm happy that I've got it now.
Hello, Kenneth! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have.Happy Savings! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 7, 2021
I experience frequent data service interruptions since switching to PureTalk. Inability to load apps, slow acquisition of data, etc. Occasionally have to delete apps and redos load them to get them to work. That’s the main thing. No issues with voice phone service.
Greetings, Steve! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Updated:12/17/2021Greetings, Steve! We are happy that we could assist you in getting the issue reported resolved! Thank you for being a Pure TalkUSA customer!
Reviewed Dec. 7, 2021
Your customer service and tech staff team member are a joy to talk to. Everyone is so pleasant and helpful. If I have a question or a problem, I get a prompt answer/result. It's nice to support a start up AMERICAN business!
Hi, Michael! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 7, 2021
I have had Pure Talk for over a year now. I love the monthly price, even though my texts and online searches are sketchy at times I can live with that. I just heard about a new iPhone 12 at a good discount through Pure talk (my current phone is a 7). After calling I was informed that the discount is for new customers ONLY. When I asked to speak to a supervisor, I was told they would only state the same thing. They said they were giving the discount the same as ATT and Verizon! I told them I left the big crappy companies to come to a company that doesn’t think like the bigger companies do! Loyalty is a thing of the past! I will look at other companies to try and get a deal on a new phone! Goodbye Pure Talk!
Greetings, Adam! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, it always helps us improve the Pure Talk experience.
Reviewed Dec. 7, 2021
I can only get half decent reception at any given time during daylight, and poor reception at night. I was told Pure Talk would provide better service than what I was receiving with my former carrier. Your help to solve this problem would be appreciated.
Greetings, Jim! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 6, 2021
I don't remember my order number, but it was in early Oct 2021. So far my wife and I have and good luck with your service. I would still rate the coverage rather limited here in our mountain valley but this more of an issue with AT&T. All the carriers are rather poor out here.
Hello, Les! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 6, 2021
The only issue I have been consistently having is I keep getting a message send failure when I try to send pictures or videos in group messages. I have never had issues like that until I switched to Pure Talk.
Greetings, Mikayla! We regret to hear that you are experiencing issues with group messages. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 6, 2021
Everything with our service has been great after we got through the first three weeks. The first three weeks were very painful in getting everyone’s phones to work, but once the problems were finally figured out, it has been fine.
Hi there, Scott! we regret to hear about the experience you have had with Pure Talk thus far. Overall, we are happy our Customer Service was able to resolve the issues you were experiencing. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 6, 2021
My previous carrier, AT&T was airing ads in support of causes and agendas we strongly object. Knowing that Pure Talk shares the same view and is veteran-owned led us to switch and even get a phone for my husband. Low rates and products we can afford without a contract is the reason we switched!
Hi there, Deborah! We are delighted to hear that you're enjoying your Pure Talk service and that you're saving money by making the switch. Thank you for your feedback. Happy savings!
Reviewed Dec. 6, 2021
What a joke of a company. This is my 5th time in the phone with customer service. A manager refuses to call me back. We sent our trade ins almost two months ago. We accepted the trade in value of the phones and received an email we would have a credit to our account within 5-7 days. That was in 10/15/21. Today is 12/6/21. Ridiculous that no one is willing to help us with this. We are now moving to small claims court just to get our money refunded.
Hi, Courtney! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Dec. 6, 2021
I had to contact Pure Talk when I first received my new phone. I was immediately connected to a very helpful person. Not a long list of electronic questions. They got me set up in a matter of minutes. I'm paying a little more than half of what ATT was charging and have real unlimited data. I'm never going back. Thanks Pure Talk.
Greetings ,Perry! We are happy to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 6, 2021
I like that I'm saving money with Pure Talk. The only issue I've had that we aren't satisfied with is how the voicemail works. With Verizon voicemails were in your phone individually and can select a voicemail to listen to without having to dial into voicemail and go through all the voicemails.
Greetings Laura! We regret to hear that you are experiencng with accessing your voicemails, Our Technical Support department has activated Visual Voicemail feature to your devices. Overall, we are happy to hear you are enjoying the service we provide. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 6, 2021
We had a very unsatisfactory with FEDEX. Their delivery procedures were very difficult to deal with and were very hard to communicate and coincide with. This was our first iphone and no instructions were included with the phone. When I called Pure Talk for help I was referred to a website that assumed I already knew how to use the phone and gave instructions how to transfer my old iphone info over.
Greetings, Robin! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. Apple devices are not sold with User manuals. Please accept our apologies for any inconvenience this may have caused you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Listed below is instructions to set up your device: https://www.youtube.com/watch?v=KWOinpDgTcw
Reviewed Dec. 6, 2021
When we switched to Pure Talk the customer service was absolutely AMAZING! They took care of everything for me and then got my husband set up ahead of time so when he was ready to activate all he had to do was call and ask them to activate! It was so quick and easy!
Hello, Jessica! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 6, 2021
Dropped calls everywhere, every day, people can’t hear me, it cuts in and out. No WiFi when leaving the house and even no when at house. Very spotty. Reboot sometimes it works. Overall I’m not happy with the reception, I’m thinking about switching to T-Mobile.
Greetings, Sandra! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. Concerning the coverage within your home, Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 6, 2021
Pretty happy overall. However when I am in the gym my coverage is spotty. I am in the Pittsburgh area...switched from Verizon and I like Pure Talk...would like to continue to see the company push for great coverage in our area.
Hi there, Andrew! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Overall, we are happy you are enjoying the service we provide. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 5, 2021
I don’t like this service, I wish I could go back to Straight Talk Wireless. I can’t get service or my phone will say no service when I need it most. I truly regret switching over. Can’t wait to be able to get out of this contract and switch back to straight talk wireless.
Hi there, Felissia! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 5, 2021
A 15-yr customer of Verizon, the transition to PureTalk went very smooth. As advertised I experienced no noticeable change in quality of service. Audio in both directions remains clear. Nice to work with someone who shares my language. Great job PureTalk! Looking forward to a long relationship. Ed
Hello, Edward! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 5, 2021
For the past 2-3 weeks have had to call tech support and CS because I have not been receiving my text messages or emails, sometimes not at all and sometimes 8+ hours later or the next day. Have had to make SEVERAL calls over a period of 2 weeks and doesn't seem to be any history of my problems, when I speak with someone new.
Greetings, Steve! We regret to hear that you are experiencing issues with text messages and emails. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 5, 2021
I’ve had PT for a few months. I had ATT for 20 years. I’ve had zero issues using PT. I’ve drove coast to coast and from Tx to Iowa and no dropped calls or service issues. I’m only paying half what ATT was charging me. I like saving $40 a month comparatively. Used their program to upgrade my IPhone 8 to an SE. Not disappointed at all. Was a bit of a struggle getting everything working in the beginning but tech support helped me thru it. I’m not good with anything tech so probably was just me. I’d recommend PT to anyone and have.
Greetings Kevin! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 5, 2021
I switched from Tracfone to PureTalk because I needed a phone with WiFi calling capabilities. Tracfone only allowed one phone on Wifi, My wife's phone worked on WiFi, but mine didn't. So I would have to get into my car and drive 1/2 mile to get 2 bars of service so I could make a call. Turns out PureTalk has better reception than the Tracfone in the area that I live in. I am happy with PureTalk.
Hello, John! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 4, 2021
The phone and internet reception is weak when inside buildings. Sometimes can’t receive or make call or use internet to search websites. Many times it will not download photos and is very slow. It is very frustrating when you miss a call or can’t use the internet when needed. When outside it is better. We had ATT before and did not have these problems. Is there anything to help with this. Thank you.
Greetings, James! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 4, 2021
Connecting a call seems to take longer than usual. Once call connects it's not unusual for my voice to cut out or the call to be dropped altogether. At this point I would not recommend this service to anyone unless we can resolve these issues.
Hi there, Deborah! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 4, 2021
Pure Talk Delivers on the promise of quality service at a fair price. That says it all! Better than the rest. When you call you always speak to a live person and they always take care of any issues you have.
Hi, Mark! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 4, 2021
Spent several hours on the phone with first rep and she could not solve problem. Then I called back and the rep was so rude -- she hung up on me or the connection dropped but she did not call back though she had my number. I could not find a rep to help so I went to an outside source. Not at all happy with Puretalk and looking for other cell phone options.
Greetings, Robert! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 3, 2021
I am using a Verizon (former provider) phone but cannot get calls or call out from where I live. I am getting 2 to 4 bars and can only get texts or send texts. When Verizon was my provider I was able to make to have Wifi calling (Pure Talk assured me that Wifi calling would work on this phone) but that no longer works with Pure Talk. I am unable to get into my voice mail after I set it up because it requires a password which was not required when I set it up so I have no idea what the password is now. In general it has been a very disappointing experience right from the beginning. Guess I shouldn't have expected to have the switchover to work. I spent huge amounts of time trying to get it to work but to no avail.
Greetings, Jack! We regret to hear that you are experiencing issues with your service. At this time, we are only able to guarantee that the Wi-Fi calling feature will work with iPhone models 6S and above. We cannot guarantee this feature will function for all Android devices. Please accept our apologies for this inconvenience. Regarding your incoming and outgoing calls, an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 3, 2021
In general, we’re satisfied with our experience with Pure Talk thus far. Our LTE has definitely been more hit and miss than it was when we were with Verizon—which can be pretty inconvenient at times—but the price is much better than Verizon’s.
Greetings, Eric! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 3, 2021
Since switching to PureTalk, there has been a more than noticeable drop off in the data coverage and availability. I am literally unable to use steaming services or news apps while on my data plan without constant buffering and stoppages. Using my phone as a mobile hot spot as I did before switching from AT&T is not an option on Pure Talk. I have had to reconsider my decision. May possibly return to AT&T.
Greetings, Emmanuel! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 3, 2021
Great Customer Service interactions with a lot of calls which would have been fewer had one of the calls recognized and handled my issue. I am an existing customer who bought a phone for my wife and ordered a line. I did not check trade in during purchase. I tried customer service and the trade in company without being able to check trading in her phone. I cancelled the order I had placed and reordered the phone the next day - my fault for not realizing that I needed to order the line as well. The sim card which arrived could not be activated because it was for the cancelled line.
The first call to get help with activation indicated that a new sim card would be sent out and we were disconnected with no call back - she had my number in case that happened. It was 3 (I think) Customer Service calls later before the last one identified the issue and I ordered the line. Great Customer Service interactions, but the complication I created fell through the cracks at first. I am very pleased with PureTalk and speak about it when I see an opportunity. I am very happy to be a customer.
Greetings, Ross! We regret to hear about your experience with placing your device order. Please accept our apologies for any inconvenience this caused. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Updated review: Dec. 9, 2021
Pure Talk addressed my concerns. My phone and service are working correctly now. And as it turns out I am receiving better overall signal coverage from Pure Talk vs. what I had with T-Mobile. Pure Talk credited an entire month of service for me due to the technical issues I encountered. I'm now happy to endorse Pure Talk and would encourage others to make the switch.
Original Review: Dec. 3, 2021
I was with T-Mobile and Suncom (before their merger) for all 23 years of owning a cell phone. I switched to Pure Talk b/c of the recommendation of Clay and Buck and b/c I wanted to support a brand that was not involved in leftist politics. However, I have been very disappointed. I've had an incredible amount of problems with a complete failure to port my phone (an LG Stylo 6), then I agreed to pay $279 out of pocket for a new Samsung phone and I'm still not able to receive a lot of text messages. Nobody can seem to fix these issues. This has been costly with me paying for a new phone when I had a relatively new phone and no compensation was offered. And I still can't fully use the service. I was going to move the other 3 members of my family to Pure Talk but due to these issues they've stayed with T-Mobile.
Greetings, Tom! We regret to hear that you are experiencing issues with sending and receiving text messages. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 2, 2021
I get bouts of no service throughout the day and it becomes annoying. I use an app all day for doing dog walks as my job and several areas I have to keep trying to connect. I don't understand why it doesn't switch to my data if I can't be wifi.
Greetings, LeeAnn! We regret to hear that you are experiencing issues with accessing your data. Your device's network settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 2, 2021
I had no service for a day. Sent an email and got a quick response to help. Found out later that day that AT&T had an outage. I got service back and was impressed with the quick response from Pure Talk. Thank you.
Hi, Deborah! We are pleased to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 1, 2021
Hello, I am a former Pure Talk Customer and at that time I was pleased with Pure Talk. My company then allowed us to use our Co phones for personal use and I dropped my Pure Talk account. The Co policy changed and I went back to Pure Talk. The coverage was not very good. My Co phone is Verizon and the Pure Talk phone never had as many bars as the Verizon phone. I switched to Xfinity Mobile and now I have good coverage everywhere.
Greetings, Kevin! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Dec. 1, 2021
We're very satisfied and appreciate the reasonable rates. We like the best cell coverage we've ever had over the big carriers. Pure Talk has fastest data availability, which is a real plus. We also like the great customer service and support.
Hello, Ronald! We are pleased to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 30, 2021
So far I have been satisfied with everything. Customer service was excellent. Only thing that I'm still a bit puzzled by is I switched from Verizon and now it seems that I get very poor reception in my house...not sure if the AT&T network is just that poor in this area. All in all it has been a very good value.
Hi there, Bruce! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 30, 2021
Problem setting up voicemail, voice-mail, was purchased from Verizon. To start phone I have to enter Verizon password. Phone won't accept my Pure Talk password. I haven't received any text messages to set this phone up for anything. How do I fix this problem?
Greetings Raymond, we regret to hear about the issues you are experiencing setting up voicemail. You may need to reset your network settings. To reset your voicemail password, please login to your account portal online via our website at www.puretalkusa.com. Once you have logged in click on the "Plan" tab and select reset voicemail. After this, power your device off, wait 15 seconds then power it back on. In order to access the voicemail, Press the number 1 along with call button. Once you reach the voicemail, you will then be prompted to select a language, set up a new password and initiate a greetings. Thank you for your feedback as it has always help us improve the Pure Talk experience.
Reviewed Nov. 30, 2021
Well I had no voice mail on my number and my wife’s number had the call in option which doesn’t work as she has too many calls to screen and needs to scroll through to access the ones that matter as do I. It took two time to get it right but they did it!! And we are happy, we pay 1/2 what AT&T charged us, I added it up and I spent $9000 for worse service!!! Thanks Pure Talk. Please don’t sell out.!
Hi there, Ron! We regret to hear about the experience you have had with Pure Talk thus far. Overall, we are happy our Technical Support department resolved voicemail issues. Thank you for your feedback. We truly appreciate your business. Happy Savings!
Reviewed Nov. 30, 2021
I am new to your service. So far so good. Your customer service is exceptionally good in comparison to my old service. I particularly like your quick response time when I call in for customer service. I have no complaints at this time and hope to keep it that way.
Hi, David! It's great to hear that you are loving your Pure Talk service and that making the switch was a breeze. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. We truly appreciate your business!
Reviewed Nov. 30, 2021
I have better coverage with them than I did with Verizon or AT&T. And it's almost half the cost. I couldn't be more pleased. I will have to admit I was a little skeptical at first but I'm glad I made the switch. Thank you Sean Hannity for recommending it.
Hello, Dale! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 30, 2021
Same service and less money, I am happy and have recommended you to others. I hope it continues to serve me well with the same low price and service. I think that’s about all I have to say at this time.
Greetings, Sal! We are pleased to hear that you are enjoying your Pure Talk service thus far. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 30, 2021
This is the best. AT&T, got soo beyond frustrating. I TELL EVERYONE ABOUT PURE TALK, I LOVE IT!!!! Pure TAlk ROCKS!!! It always works great! It's fast, and zap zap zap when you need info or look up stuffs, it's super fast. It's not ever dropped my calls or texts. THANK YOU PURE TALK!!!!
Greetings, Pamela! We are pleased to hear that you are enjoying your Pure Talk service thus far. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 30, 2021
My phone came with no voice mail and when I try contacting customer support, I have to sit on the phones for hours. No thanks. Samsung A35. I am not satisfied at all. I only get coverage in outside areas and some of my calls get dropped.
Greetings, Lee! We regret to hear about the experience you have with Pure Talk thus far. To access your voicemails, please press and hold the number 1 on the dial pad or you may dial your own phone number as well. Then, enter the 6-10 digit passcode to listen to any missed voicemails. If this option does not work, you may try your mobile phone number. Concerning the coverage within your home, Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it has always help us improve the Pure Talk experience.
Reviewed Nov. 30, 2021
I was very happy with the transition to Pure Talk. The prices were good, the services are outstanding even being close to the Sierra Mountains. I had been with Sprint for over 25 years and had been very happy with their service but the buy out by T-Mobile left me worried about the changes that would be coming with the merger. My monthly cost at Sprint was only $55.00 so I did not get too much of a decrease in my cost from switching to Pure Talk. Service wise I have been happy with Pure Talk.
Hi there, William! We are delighted to hear that you're enjoying your Pure Talk service and that you're saving money by making the switch. Thank you for your feedback. Happy savings!
Reviewed Nov. 29, 2021
The switch over from Verizon has been difficult, unlike your advertising portrays. My phone hasn't worked as well as with Verizon. My connectivity has been inferior with fewer bars and sometimes no service. Your customer service has been friendly and mostly helpful; they finally had me go the Apple, who did help. I had to reformat my phone and then had to change a lot of settings (pain in the ____). However, my service is still only fair. I like the price, but am thinking about having to switch to another carrier, but am avoiding it for now as I don't want to go through the switching pain again so soon.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 29, 2021
Call 4 times today 9 am - 11:30. Wait time is bad. 20-30 min wait for customer service just to be transferred to tech. support. 3 individuals said they would call back if disconnected. Well, we were disconnected… still waiting for either one to call me back. The ONLY one who helped was a gentleman. Last person I spoke to AND he did call me back!
Greetings, Robin! We regret to hear about your experience with Pure Talk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 29, 2021
While in the city, I experience no data availability many times. This come in the form of not being able to browse the Internet nor while I have Apple Maps. At times, I will see 5G listed on my phone.
Greetings, John! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 29, 2021
I switched to Pure Talk to save money but my experience was not what I expected. After porting my 2 lines over, I could not get my phone to work, even though I bought a new phone. After 2 days and many calls (thank God I still have a land line) your service department determined that the phone was defective and gave me a tracking number for a replacement. I looked up the tracking number and the phone was supposed to be shipped on Wednesday 2 day, never showed up.
On Monday the tracking information showed that it was still in Georgia, and I have been without a phone that I use for business for a week. So, I port my numbers back to AT&T, and when I do a representative from Pure Talk tells me I will owe money for cancelling and it could be sent to a credit bureau. I was under the impression that I had a 30 window plus 14 days on the devices. Now I have been on the phone with your customer service seeing where the status on my credit is. I have burned a lot of hours on this, the savings is not worth the hassle.
Reviewed Nov. 29, 2021
Glad we switched from VZN. Saving a ton because we mostly just talk and text. Don't assume you need a Big 4 carrier. Go with Pure Talk and save a bunch. Switching was easy as can be. Kept our numbers. Just slip in the sim card.
Hello, Ross! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 29, 2021
Spent several hours on phone with cs attempting to get wifi calling activated with no luck. No one could help. I had it with Verizon so I know how to access it with this phone. Overall, it has been a good change. Save $150.00/month.
Greetings, Edward! At this time, the WiFi calling feature is only guaranteed to work on iPhone models 6S and above. We are unable to guarantee Wi-Fi calling for Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 29, 2021
Hello, on 25-Nov-2021 I noticed I was unable to send or receive text messages on my phone. After contacting Pure Talk Customer Service on 26-Nov-2021 I was informed that there is a 5000 message cap on the "Unlimited Talk and Text" plan to which I am subscribed. The Customer Service representative reset the limit and I was able to send and receive messages. However, this plan is advertised as unlimited talk and text which is false advertisement. I missed several important messages during this time which were unrecoverable. The Customer Service representative said I could call each month and they will reset the count near the end of the billing cycle but this is unacceptable since the plan is advertised as "unlimited talk and text".
Please let me know what solution you will put in place to remedy this issue because - although the coverage has been good - if I encounter this issue again I will switch back to Verizon and let others who I have recommended your service to the limits of your "unlimited" plans. I appreciate your help with this matter. Kind regards, Frank.
Greetings, Frank! We regret to hear you experienced issues with receiving text messages. Our Technical Support department has added you to our high usage list to prevent this issue from happening again. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 29, 2021
I still don't have voice mail after calling you guys over 6 times and I cannot get service in my home without Wifi. Will be cancelling as soon as I get another carrier!!!! I cannot believe that you guys can't fix a voicemail problem which should have been taken care of the time we set up Pure Talk - your advertisement says you guarantee service like all other carriers but that is NOT TRUE!!!!
Greetings, Tommie! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate the opportunity to take a further look into this matter. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 29, 2021
I love the fact that I can select the exact plan I want that suits my individual needs. I'm only one person, so one line is perfect for me. Also, I appreciate the fact that the price is quite reasonable.
Hello, Patricia! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 28, 2021
Everything went great and still is. Service so far is the best. I have not encountered any problems so far, auto billing is great for me. The enrollment process was a little tough do to my old company not releasing my old number, so had to go through a different process to get a new number.
Hello Donald! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 28, 2021
For the price it can be worth it, but I don't think the cellular data works sometimes when I am out. Even when I am in a big city. Sometimes the data doesn't work and I don't know whether I ran out of data that quickly.
Greetings, Laquita! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you would like to make changes to your service plan, you may log in to your account portal online via our website. Once you have logged in, click on the " Plan" tab and select change service plan. You will have the option to upgrade your service plan "today" or "next billing cycle". If customers choose to upgrade today they will pay the difference between the old and new plan plus taxes. If customers choose to upgrade on the next billing cycle, they will pay full price for the new plan. You also have the option to downgrade your service plan at no additional cost. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Nov. 28, 2021
I have 5G in my area but I have yet to receive one signal on my 5G phone. I did order the Samsung Galaxy 5G phone with my initial order. But I have yet to seen a 5G signal even though the area I live in is covered in 5G service from other networks.
To enable 5G within your device, Go into settings> Connections>Mobile Networks>Network mode>Choose 5G/LTE/3G/2G(auto connect). You may restart your device and test to see if the device is connected to the network.Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 28, 2021
I have yet to receive 5g service. Reprogrammed phone many times with your people, then picture text can't be sent and still don't have the service you state that exist. I use to have 5g with Att. Going to discontinue service and go back to Att I guess.
Hi there Mark! We regret to hear that you are experiencing issues with sending picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Nov. 28, 2021
Not sure why my daughter's phone has a weak signal with Pure Talk. I'm unhappy with the service. You would think since it's on one of the 3 major carriers networks the signal world be stronger. I'm thinking of switching her phone to another carrier.
Hi there, Benjamin! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 27, 2021
Overall I've been satisfied with Puretalk. Two big drawbacks are not having a mobile Hotspot. I called tech support to get it added, but it didn't seem to work. Another issue is texting videos. The quality is much lower, and the low quality videos don't always send.
Concerning the issue with text messages, It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Nov. 27, 2021
I love how Puretalk says they are a no contract phone company when in honesty they will lock you into contracts when you purchase the phones and they make you pay before you can transfer your number to another company. Also do not fall for the 20% off when you add a line. That’s just a one time thing and your phone bill will be higher than your current carrier. When we get the phones down enough to pay them off, I will be switching back to my old carrier since the price was better. I run out of data so fast with Puretalk USA that it’s just not worth it.
Greetings Danielle! We regret to hear about the experience you have had with Pure Talk thus far. Concerning device payment, Customers are required to port an existing line and choose either a $45 dollar or $55 dollar plan and remain on this plan for a 24-month sales agreement. We do offer Multi-line discounts up to 20% depending on line added. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you would like to make changes to your service plan, you may log in to your account portal online via our website. Once you have logged in, click on the " Plan" tab and select change service plan. You will have the option to upgrade your service plan "today" or "next billing cycle". If customers choose to upgrade today they will pay the difference between the old and new plan plus taxes. If customers choose to upgrade on the next billing cycle, they will pay full price for the new plan. You also have the option to downgrade your service plan at no additional cost. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Nov. 27, 2021
Mostly don’t do their job or know what they doing. They talk a lot about their personal life, don’t fix the issue and not nice. Some attitudes are very unprofessional and you're on hold for hour or more so sad. There no reason for not being #1 in cell phone. It starts at management.
Greetings, Shirley! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 27, 2021
I had a horrible 2 months with PURETALK. I know why you guys are cheaper than other providers - you are completely incompetent and unreliable. I can't even count the number of times I've been stranded in the city without being able to access internet or get any directions to where I am getting. I have to talk to someone for half an hour just to set up internet and it is completely unreliable and you expect me to keep going through the set up process. #hatepuretalk
Greetings, Jodi! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 27, 2021
I was a little skeptical when I first made the switch. I find the connections to be way better. I was with Verizon for 30+ years and thought they were the best. Well the voice mail is better with Verizon but other than that Pure Talk is way better. I always have service. I guess what happens is whichever tower has a better signal that is the one that PT uses. I cannot say enough about how good the service is with Pure Talk!
Hi, John! We are delighted to hear about your experience with Pure Talk thus far. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 27, 2021
Very fast and easy opening account and activated. Very Good service and 5G phone speed. Fast calls connection and never drop calls. Very good price, good plans on market now, compare to the other companies. I would recommend to friends and family.
Hello, Long! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 26, 2021
We had to change phones a short while after we got them because of the 5G situation. When we had to change from one phone to the other, not all the info transferred for us. Or our Tech knowledge was not enough to know how to do it.
Greetings, Darlene! We regret to hear that you are experiencing issues with transferring your data to your new device. If you would like to transfer your information from your old phone to the new device you may do so by logging into your Google account if you have an Android device. If you have an iPhone, your information should be uploaded from the iCloud. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 25, 2021
I called recently and was going to purchase a new phone and was told because I’m already a Pure Talk customer I wasn’t eligible to buy one at the advertised discount price but had to pay full price!! That really pisses me off, I’m sorry.
Greetings, Keith! The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Please know that your feedback is appreciated, as it helps us improve the Pure Talk experience.
Reviewed Nov. 25, 2021
Voice service is good. Texts are ok as far as I know. Data service stinks. Most of the time I cannot check email, Google Maps, or news. VERY UNHAPPY. I have reloaded SIM info twice. These guys cannot diagnose the problem because, according to them, they don’t have the ability to look into the AT&T network.
Greetings, Mark! We regret to hear you are experiencing issues with accessing your data. Please accept our apologies for any inconvenience this has caused. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 25, 2021
Using Android Samsung 8. The majority of my group chat messages and message attachments sent from my contacts download as an empty "No Subject" and always from I. I have researched and followed the instructions online that you have provided got phone programming (Access Point Names).
Greetings, Greg! We regret to hear that you are experiencing issues with sending and receiving MMS. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Nov. 24, 2021
I switched from T Mobile because I was told you were Pro life and I am a Conservative. However, I am a single mother. I am a flight attendant. I flew to Cancun and my son was sick. I could not make a call or text from Mexico to check on him. T Mobile gives me the ability to talk and text from Mexico for free. I’m sorry to say that I will have to switch back to T Mobile. My son is most important and your commercials tell me you provide the exact same service and that simply is not true.
Hi there, Christel! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that we only offer an International Calling plan to make calls outside the US. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. This international pin is not intended for travel outside of the U.S. For more information, please contact our Customer Service department. Thank you for your feedback!
Reviewed Nov. 24, 2021
Sorry service in my area, it shows no bar ever.. My friends and family tell me they just can't reach me, they say it goes straight to voice mail. I'm just not happy with it. I'm not sure how to resolve this issue, thus the reason for this email,
Hi there, Terry! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 24, 2021
Can't get on YouTube, can't open email, can't get on Google Maps, or internet, don't know what is going on, you brag about the good service on the advertisement but it's not working, would like to know why before I go and get a phone from Straight Talk that I know will work. Pease let me know how you are going to fix it.
Hi there, Mark! We regret to hear that you are experiencing issues with accessing the internet. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:11/27/2021Greetings, Mark! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 24, 2021
My only wish is for better voicemail service. Pressing 1, then 8(!) digit PIN code is soo '90s. I switched from Verizon and am used to its excellent visual voicemail. Otherwise coverage, call connection quality, data speed and, of course, price are excellent.
Hi there, Dmitry! We are delighted to hear about the experience you have had with Pure Talk thus far. Regarding the voicemail issue, visual voicemail is supported on iPhone 6s and above, but it is not guaranteed to work on Android devices. Our Technical Support department has activated the visual voicemail feature on your devices. Please restart your device and test if this feature is available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 23, 2021
Now I had a trying time getting things set up on my phone. Once things were working I have no problems but 1, I have no voice mail. Voice mail would help us out. Now if we could set up voice mail my switch to Pure Talk would be an excellent experience.
Hi there, Daniel! We regret to hear about the experience you have had with Pure Talk thus far. Regarding the voicemail issue, press and hold 1 on the dial pad and follow the prompts to set up a password. If this option does not work try dialing your mobile phone number instead. Overall, we are happy you are enjoying the service we provide. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 22, 2021
I kept seeing PureTalk advertised on TV. I finally decided to check it out. I asked many questions of the associate. The more I heard, the more I decided I couldn’t possibly lose by trying it out for 30 days. If not satisfied I was free to cancel. I have been nothing but satisfied and so appreciate the lower monthly bill. I have noticed no difference or decreased capability with PureTalk than with my former carrier Verizon. I am very pleased to have joined your great service!
Hello, Elizabeth! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 22, 2021
Started off on wrong foot at beginning. By time I got my phone & got it set up and then got my husband added on things are going smoothly now! Plan on continue to use Pure talk. Have good service just as I had with AT&T. Lower phone bill for both of us.
Hello, Frances! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 22, 2021
I get 1 bar of service, if I hold my phone correctly, Siri doesn't WORK, I lose my signal if I go outside in front of my house. I only get one bar of service, until I go 500 feet from my residence, still no internet, dropped calls, calls cannot be completed. If I can find Another service, I will, so, don't count on me staying with a service that ABSOLUTELY SUCKS!!!! I'M NOT EVEN GETTING 1/10th OF THE SERVICE THAT IS ADVERTISED!!!!
Greetings, Kim! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to look into this matter further. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 22, 2021
Pure talk may use ATT network but in some areas the carrier has slowed down so much that online network is almost useless. Also finding certain text to numbers consistently not go thru (example, check in text at Sam's). Already had to drop one number with son in Washington DC because service not good there and may soon be looking at alternatives for my location in Amarillo TX. Sons in OKC and KC seem okay, but have also noticed definite slower speeds as well.
Greetings, Karen! We regret to hear that you are experiencing service issues within your area. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 22, 2021
I like Pure Talk but wish it did not need a number for voicemail. It would make it easier to get messages. Also wish it had an app. The phone service is good though and I have been satisfied so far with the company.
Greetings, Linda! We are pleased to hear that you are enjoying your Pure Talk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 22, 2021
MAN - I called in and wrote several emails for over a WEEK. Visual voice mail was not working. I had to call into my phone number and put in my PIN and then sift through all the voice mail and it was a DRAG. And just today ALEXIS fixed it lickety split! And it was her birthday! HAPPY BIRTHDAY! WAY TO GO!
Hello, Stacy! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 22, 2021
When anyone calls me on my cellphone and I am at home, the reception is so bad, I cannot communicate. I have called customer service to fix the problem, but it continues. I live along the shoreline of Lake Michigan.
Greetings, Mary! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 22, 2021
Received ones that didn't pertain to me. 4-5x/day. This was my second call to complain and this time a woman with a Florida accent was patient/kind and slowly fixed the problem with the texting & also changed the language from Dutch?? to English. She should get a raise....
Hello, Carmen! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 22, 2021
Your billing process sucks! No flexibility. Charge EXTRA if I pay early. Termination if I have small issue on the ONLY DAY YOU ALLOW. I had max bill for unlimited data, but you don't support any Hotspot activity. And you cost as much as other "discount carriers" like Metro. They offer MORE SERVICE, LOWER COST, MORE PAYMENT OPTIONS!!
Greetings, Eric! We regret to hear about your experience with Pure Talk thus far. Please note, payments submitted outside of Autopay will incur a $5 transaction fee. If an issue occurs with your payment, our system will attempt to process a payment for the duration of 7 days. After the 7 days are up, your account is at risk of being deactivated. Regarding mobile hotspot, at this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee this feature will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 22, 2021
Way too long for waiting time. Menu should also include option for Technical support. Your Company also changes settings without permission or notification. You may notice I quit Pure Talk today. Don't go for cheap. Your support system is not technical enough.
Greetings, James! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 21, 2021
We live in a large metropolitan area and have problems with the service. Text messages sometimes have a two or three hour delay. My Family member with Pure Talk continually uses my phone as a hotspot so they can connect to the Internet. We are not at all happy with the coverage. I am thankful we had one family member try the service before switching everyone over.
Greetings, Joy! We regret to hear that you are experiencing issues with text messaging and accessing your data. Your device's network settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 21, 2021
I have had this service for about 3 months. It started bad and got worse. I have contacted your tech service many times. My latest email of 3-4 weeks ago has gone unanswered. I travel 5 states, and have encountered many dead spots, which is a stark contradiction of your advertising. At times I lose phone and text, at times, internet. When I talk to your experts, their goal seems to be to bat the ball back into my court, then bu-bye,.
Greetings, Lynn! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We would like an opportunity to look into this matter further. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 21, 2021
With Pure Talk, the coverage has been just as good as I experienced with Verizon, but my payment is significantly cheaper. I’m so glad I switched over after hearing Ben Shapiro talk about it so many times. Customer service has been quite helpful and accessible as well.
Hello, Lynnae! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 21, 2021
I work at the Yuma Proving Grounds, outside of Yuma, Arizona. While Verizon and AT&T towers are available, PureTalk does not work. It is frustrating not being able to use my phone while at work. When I quit working at YPG, I will not be taking PureTalk with me. I will not go through this a second time. Oh, I am advising others not to use PureTalk based on my experience at work. Oh, well.
Greetings, Paul! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We would like an opportunity to look into this matter further. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Original Review: Nov. 20, 2021
I’ve been paying for data for over 2 months and it still doesn’t work. Phone only works for phone calls. Can’t send or receive picture messages and cannot access apps or go online unless I’m home and connected to my wifi.
Greetings, Jennifer! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Nov. 20, 2021
Just this morning recommended Puretalk to my men's Bible study group. Same service, more data, half the price of Xfinity! The need to create a parallel economy and rid ourselves of the cancel culture if we don't conform to biased rules, contributions, and policies is long overdue.
Greetings, Dan! We are pleased to hear that you are enjoying your Pure Talk service and the low prices we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 20, 2021
The only reason this isn’t a one star review is because of how hard the techs worked to get decent service. It just wasn’t to be. Ever since we signed up about 2 months ago I have gone from 4 bars of service to 1 or zero. Many calls simply do not show and I cannot send pics or other data. Sadly, as much as I want to stay, I will be changing providers. T-Mobile and AT&T towers do not cover our area. I wish They had disclosed from the outset which of the major providers' service they were using.
Hi there, Sandra! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience.Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 19, 2021
Pure Talk promises to offer the same service as the big carriers. This is not true. While I had no problem receiving group text and texts with pictures while ATT was my carrier, the same is not true with Pure Talk. Same phone, same towers, but not the same service. Since customer services says they can't fix the problem, I am loking for a new carrier
Hi there, James! We regret to hear that you are experiencing issues with sending pictures and receiving phone calls. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Nov. 19, 2021
Both my husband and I are very unhappy. When I make a phone call, I might have to wait up to 30 seconds for the call to go through. Downloading a YouTube video or Podcast can take minutes, and it drains the battery. My husband cannot text certain people, despite calling customer service for assistance. Their solution doesn't always work. When I'm talking with someone they complain they cannot hear me. I never had any of these issues with my previous provider. I'll have to leave PureTalk if these issues are not resolved.
Hi there, Judy! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Updated:11/24/2021Greetings,Judy! We attempted to contact you via phone and email but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 19, 2021
Pure Talk has great 5G service, no drop offs on calls and at a price that can’t be beat over the big companies that require subscriptions to get a decent price. I’ll continue my monthly puretalk service until I return to Europe.
Hello, Carl! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 19, 2021
Had a smooth transition away from another major carrier to Pure Talk. Had one minor glitch that was corrected easily when I talked to an agent and have nothing but good happen since. I am now paying less than half of what I used to pay for the same phone service. I tell people they are crazy to stay with the major carriers when this service is here
Hi there, James! We are delighted to hear that you're enjoying your Pure Talk service and that you're saving money by making the switch. Thank you for your feedback. Happy savings!
Reviewed Nov. 19, 2021
Had the service for a couple months now, I have trouble making calls, and receiving calls. Single strength seems like it's okay. But that could be the issue. Had LTE single and could not place calls. Thinking about switching back to old provider.
Hi there, Richard! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 19, 2021
I signed up with PureTalk because of their company background (service to and love of country, tip my hat to the owner) and because of the cost savings. I was so floored at how my cell service is the best that it's ever been!! I live at 9000 feet elevation, and I've had Verizon and ATT and always had terrible service, constant drop calls and interruptions at my house. I no longer experience that with PureTalk. Thanks team! Hugs to all! Saba
Greetings, Saba! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving on your service bill by making the switch. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Nov. 18, 2021
Easy to work with. Very helpful getting everything to switch over, much easier than working with the larger networks. Our rate was cut in half from Verizon and service is actually better in our house and neighborhood. Thankful for Rush to advertise Pure Talk.
Hello, Matthew! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 18, 2021
Wanted to place an overseas call. Contacted Customer Service; was told to buy a $10 access card from Life Wireless. Bought the card, then was told I was to dial a special access number, then the number I was calling. Tried a few times without success. Contacted Customer Service again, was given more suggestions; all of them didn't work. Gave up.
Received an email survey from Trust Pilot, asking about my experience. A few days later, received an email from Pure Talk with an apology. I was told I would get my $10 back; all I had to do was contact Customer Service. I called again, talked with them for an hour, and my refund was still denied. So, the same company that told me I would get a refund, denied it! I've had enough. I'm planning on switching to another carrier. Perhaps I'll get better customer service elsewhere.
Greetings, Eric! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 18, 2021
I use my phone a lot, and in the first two months I've hit the built in cap of 5,000 minutes. Mid sentence, the calls drop, and I can't make or receive any calls until they reset my minutes. It's been a real hassle. As far as unlimited data, when you hit your bandwidth allocation, bandwidth is throttled back so low that not even Pandora will stream audio. It's unusable. I have to really watch each GB of data used, but the monthly cost is 1/2 of what my other plan was. It's worth the hassle.
Hi there, Allyn! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you would like to make changes to your service plan, you may log in to your account portal online via our website. Once you have logged in, click on the " Plan" tab and select change service plan. You will have the option to upgrade your service plan "today" or "next billing cycle". Plan pricing promotional offers are only valid for first month of service to all new customers. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Nov. 17, 2021
It is saving us $80 a month and still having 2 phones, more coverage and 6 g each phone way better than we had w/Verizon. No dropped calls, clear calls, we love it. Only downside is the AT&T carrier which sends me texts on 'specials' they offer for 'free' or shipping only ie $5-$10. First one we did was worthless. Tried everything - never could get it to work. Have been ignoring their texts and delete them. Sorry, AT&T offers are junk and not worth what they say they are. Otherwise we are extremely happy with PureTalk service.
Greetings, Francine! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving over 80 dollars a month on your service bill by making the switch. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Nov. 17, 2021
One of our phones was not receiving notifications including texts etc. The first person I talked to, Mahogany, put me back on hold and I had to go back through the initial process. Got another person, DJ, he tried to help but decided he needed to send me to technical support. That person, who unfortunately I did not get her name, was extremely rude and short with me on the phone. We are considering switching companies since no one can seem to help us with our phones.
Greetings, Jill! We regret to hear to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. We would appreciate the opportunity to take a further look into this matter. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Updated:11/19/2021Greetings, Jill! We attempted to contact you via phone and email, but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Reviewed Nov. 17, 2021
Maybe I need a new phone or a lot of times away from home I can’t get things to come up from internet and that troubles me. Other than that I’ve been pleased and have talked to people about PureTalk and they have switched over to you guys.
Greetings, Mike! We regret to hear that you are experiencing issues with accessing your data. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 17, 2021
My order was delayed and I had to get customer service involved to resolve the problem. When we did finally receive the phone and sim cards, the iPhone I kept did not get as good of service as before. To this day my iPhone does not get a good signal with PureTalk. Seems the new phone we purchased, a Samsung, works a little better but we are not getting the coverage in our area that was promised.
Greetings, Mark! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 17, 2021
This is is my third order. First order (sim card) took over 14 days to arrive. Due to the order being shipped 2nd day I cancelled the order after 10 days. I decided to give Pure Talk a second chance and ordered another sim card which again was shipped 2nd day and arrived in 7 days. I placed a 3rd sim card order 11-4-2021 and as of today 11-17-2921 the sim card has not arrived. Again the order was shipped 2nd day. I believe the 2 day shipping is a lie and very deceiving. I plan on cancelling the 3rd order and actually switching my 2 lines back to AT&T. I will share my experience with my family and on social media.
Greetings, Mike! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the delays in your shipments and if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 17, 2021
We have been pleased that we have had no problems thus far and we obviously like the price. We got a Pure Talk plan for our daughter and she is definitely happy and thankful for a good plan that is also very much affordable. Thank you.
Hello, Andrew! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 16, 2021
This is the second or third incident where neither my husband nor I can call out!! Your website is not friendly either! We can only make an emergency call! We have a daughter very sick and if something happens how are we to receive or call? NOT HAPPY!!!
Greetings, Carla! We regret to hear you are experiencing issues with receiving and placing calls. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 16, 2021
Sometimes I can receive calls and sometimes I can't. The same problem with text. Have called and got help many times. I get told after a picture sends and I receive one that things should work and they do not.
Greetings, Charlie! We regret to hear you are experiencing issues with receiving calls and texts. Please accept our apologies for the inconvenience this has caused. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 16, 2021
Initially, I had a problem with the phones. The first phone, a representative in the Inventory Department (not in Customer Service) did not give me correct information). She told me the phone I ordered was strictly a text-messaging device and not a phone. I found out after I mailed it back that it was a phone. So, I had to order another phone, which I found was defective because I could not get all of the characters in the phone to display. So I mailed that phone back and purchased my own phone.
Greetings, Anna! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 16, 2021
I called to talk to customer service to inform them about the service, even when I drive past a cell tower, I have no service. Also, I asked if I could add an Apple Watch to my plan. I was told no. So, first chance I get, I’m going to choose a carries that has the best service for my phone and will support an Apple Watch. I will leave my husband and mother on Pure Talk as my mother uses wifi for her phone.
Greetings, Lynne! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. At this time, we cannot guarantee support for Apple Watches. Please accept our apologies for this inconvenience. Regarding your service issue, outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 16, 2021
Very long time to connect a call & often in a building the call is dropped, not completed... Am sure we are not on ATT priority list to expedite calls, but was aware of this situation before signed on to Pure Talk. Really quite happy with service.
Greetings, Gary! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 15, 2021
I still do not have my issues resolved! Two separate individuals told me they would call back to follow up and never did. I am a veteran and really wanted to support another vet, however my experience with switching to Pure Talk is not at all what was advertised or what I was told to expect! You have impacted my business and cost me a lot of money. I am very unhappy with how things have gone and the lack of concern for whether or not my issue was resolved.
Greetings, Joe! We regret to hear about your experience with Pure Talk thus far and would appreciate the opportunity to take a further look into this matter. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 15, 2021
I was able to cut my bill in half after leaving Verizon. I need my phone for view in customer forms, navigation, and photo sharing for mold estimation. However, I immediately noticed slower data speeds, but I decided that the lower price was worth it. However, my phone has gotten slower and slower until I am now unable to use navigation. Calls are failing and text messages are not going through. I’ve tried to call customer support several times, and either the call failed or was never answered.
Greetings, Phillip! We regret to hear that you are experiencing issues with network connectivity and dropped calls. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Overall, we are happy you are enjoying the low prices we provide. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 15, 2021
There has never been a time I’ve called (except once right when the office opened on the minute) that I less than a twenty minute wait. Also, your unlimited is not unlimited. My last carrier cut to 3g after using 80g, which happens regularly because of where I go.
Hi there, Britt! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Nov. 15, 2021
I am for the most part satisfied. I am saving around $85 a month. My biggest disappointment is the voice mail. I would really like to see Pure Talk come up with a virtual voice mail instead of having to go old school to check the voice messages.
Greetings, Alan! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving over 85 dollars a month on your service bill by making the switch. Concerning visual voicemail, our Technical Support department has activated Visual Voicemail feature to your device. You may restart your device and test to see if this feature is available. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Nov. 15, 2021
Since switching to Pure Talk, my browser frequently times out, and/or gives an error that it think I’m a bot. I’ve had to borrow someone else’s phone more than a few times to look up directions, download tickets, etc. I use this phone for work so I will have to switch back to T-mobile soon.
Greetings, Steve! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Overall, we are happy you are enjoying the low prices we provide. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 15, 2021
Pure Talk sucks!!! I have had Puretalk for about 3 months. I got a Nokia phone for the $99 deal with $55.00 a month unlimited phone, text, and data. I came from T-Mobile which is a nightmare of its own and wanted a conservative friendly carrier. My LG phone is 4 years old and obsolete so I decide to go with the above promotional deal. I wanted to change my number but they would not allow me to do that with the promotion. I said that I would send them back the phone and cancel my contract then I decided to go ahead, transfer the number from T-Mobile about 15 minutes later. Everything went smoothly until I discovered that Pure Talk took out 203.15 from my account along with the 56.00 for my service!? I have called several times to get this straight and told them I had the promotional deal of $99 for the phone to transfer my number.
Finally, one customer service person told me that there are 2 accounts under my name. There is only supposed to be one. I was told that they would refund the $203.15 to my bank which they have yet to do. It is going on 3 weeks now. Finally, I went to my bank to dispute that charge. Now a few days ago I fell during a delivery and my screen shattered. I wanted to see if I could just purchase another phone for the same deal and they told me it would be $249.00!? I just had the phone for 3 months and they are giving the same phone now for $50....Now, I have to go spend more money to buy a replacement phone. I am so over Pure Talk....Please don't get screwed and go with these jerks. I am still trying to get my money back and stuck with a "new" broken phone and paying for a "contract" when they are advertising "no contract". Big freaking mistake.
Hi, Nancy! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time and any issues you may have encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Nov. 14, 2021
Pure Talk works as well as the much more expensive providers. I don’t experience dropped calls on pure talk. Voices are clear with no background noise. Voicemail is sharp and destiny. I have recommended pure talk to my friends. John
Greetings, John! We are pleased to hear that you are enjoying your Pure Talk service and the low prices we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 14, 2021
Service is great. So much better than the other carrier we were using. No dropped calls. Only reason I didn't give 5 stars is that it’s not easy to reach customer service. Once they finally connect with you they are helpful though. Fortunately the service is such that I don’t have to try and reach them very often.
Greetings, Vickie! We are pleased to hear that you made the switch and that you are enjoying your Pure Talk service. Please accept our apologies for the hold time and any issues you may have encountered as we are working diligently to rectify this issue. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 14, 2021
I've already saved so much money over Verizon! I had unlimited service with Verizon. I now only pay only 31 a month! I have the same great service without the high prices! Thank you so much! I truly appreciate it! If you're looking for great service with a great price Pure Talk is the way to go! Best of all it is veteran owned! Make a the smart choice and switch to Pure Talk! You'll be happy you did!
Greetings, Jesse! We are pleased to hear that you are enjoying your Pure Talk service and the low prices we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Nov. 14, 2021
Plan cost is lower than Cricket but the ATT-based service is inferior, so the overall value is not what I was hoping for. Multimedia messages often will not download until I am connected to a WIFI network even though I have 4g LTE signal. That didn't happen with Cricket. I am looking for a replacement.
Hi there, Dana! We regret to hear that you are experiencing issues with making and receiving picture messages. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Nov. 14, 2021
I’m somewhat satisfied with my service, the coverage and price are good. However, the last two weeks I have had little to no data in many locations which is frustrating! If this is temporary I will happily stay with Puretalk, but if this keeps up I’ll have to look elsewhere.
Greetings, Joe! We regret to hear that you are experiencing issues with network connectivity. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Overall, we are happy you are enjoying the low prices we provide. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Nov. 13, 2021
Love the lower price, but I have a few issues, calls are dropped more frequently than when I was with a different carrier, and also I cannot set up my voicemail it has an error message of 1035, and I cannot seem to resolve the issue even after calling support. People are nice, and do try to be helpful, so that counts a lot to me.
Greetings Sharris! We regret to hear that you are experiencng with accessing your voicemails, Our Technical Support department has activated Visual Voicemail feature to your devices. Concening coverage within your home, Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Wi-Fi calling has been enabled which will help with dropped calls. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 13, 2021
I drop more calls here in Southeast Iowa now than I did with my previous carrier, also in Western Illinois. I travel these areas 2 and 3 times a week. I am not switching back, I want to stay with PureTalk, is there anything I can do to decrease the number of dropped calls. Sincerely, Gary **
Greetings, Gary! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Outdoor coverage may vary from indoor coverage which may be limited. Please accept our apologies for this inconvenience. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Nov. 13, 2021
From day one I have had horrible phone service from you. But, let me say first each and every one of the CSRs and Techs. I talked to have all gone above and beyond to try to help me. I was an almost 20 year customer of AT&T and after their charges got outrageous I went to ** for a couple of years. I had ZERO phone service problems with either of them, just monetary. I have given up on Pure Talk despite the unending ads saying that basically you will deliver the same service ATT, Verizon or, T-mobile will deliver. Sorry, NOT SO!!. But, again your CSRs and Techs. were magnificent. Get your act together and start delivering what you promise!
Greetings, Coz! we regret to hear about your experience with Pure Talk thus far. Please accept out apologies for any issues you may have encountered. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Nov. 13, 2021
I signed with my AMAC account and the gentleman I spoke with said he would get me 3 free years of AMAC. I have yet to see it, as a matter of fact I got notification that I membership was about to run out, please ck. Into this matter, I am happy with phone service so far!!
Greetings, James! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 12, 2021
Everything about Pure Talk so far has been good. I did contact customer service and was quite confused because it seem like they were telling me to call AT&T and AT&T said to call Pure Talk. My one experience with customer service was: 1. Very long wait for a representative, 2. Not that helpful.
Greetings, Denice! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 12, 2021
I wish I had known up front there was an extra cost and procedure I had to go through to be able to make international calls. Since my mother lives in Canada it makes contacting her more difficult, and stressful.
Greetings, Deidre! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused. If you have any further questions or concerns regarding international calls, our Customer Service department is always eager to assist you. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 12, 2021
I drive truck. My phone shut down after 5 thousand minutes. Called customer service and they told me I have to reset my phone. What is this? I pay for unlimited plan. If I’m out in my truck at night and need my phone I’m ** out of luck till customer service opens up the next day. Very dangerous for me if I’m stuck on the road.
Greetings, Christopher! We regret to hear you are experiencing issues with calls. Please accept our apologies for the inconvenience this has caused. Our Technical Support department has adjusted your minutes so this issue does not occur again. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 12, 2021
Enjoy lower rates with Pure Talk. I plan on upgrading in the future with them. I called to solve a problem that I was having with my new phone and they were very patient with me and took the time to explain how the system operated.
Hi, Frank! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 11, 2021
When signing up great customer service. Since starting service we are getting tons of unwanted text messages. Deleting or blocking them throughout the day. We are considering changing my wife's number. Price is great.
Greetings, Willis! We regret to hear you are receiving unwanted text messages. At this time, we do not offer a spam blocking service. Please accept our apologies for this inconvenience. Most devices allow you to download and install a third-party spam blocking app. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 10, 2021
I live in the suburbs of a large city. I get no signal from Pure Talk, except very infrequently. I've told Pure Talk about this before. I am forced to seek out a company that actually puts out a decent signal in my area. Going without phone cell coverage is a not acceptable.
Greetings, Peter! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Nov. 10, 2021
I have had Pure Talk for a few months after getting a recommendation from my daughter. I have had no problems. The customer service is excellent. I like being able to check my usage online and I got an email today that my payment went through. My plan's cost is good compared to other companies. I love it so far!
Hi, Murielle! We are delighted to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Nov. 9, 2021
My wife and I have truly enjoyed using this service. I like the fact that with the service I and my wife have that we have the ability to enjoy a mobile hotspot….had to pay extra with Verizon (blah). **Recommend - changing up the voicemail process. Allow the voicemail to come into my phone without me having to dial up and retrieve my message….very cumbersome. Thank you.
Pierre
Hello, Pierre! We are pleased to hear that you are enjoying your Pure Talk service. Pure Talk does support the visual voicemail feature and our Technical Support department has added this feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Nov. 8, 2021
I have had no issues with cell service. Data seems to be more than sufficient. Two things could use some tweaking:
2. Voice mail needs to easier to access. I don't like making a call to voice mail.
Greetings John! We regret to hear that you are experiencing with accessing your voicemails, Our Technical Support department has activated the Visual Voicemail feature on your device. You may restart your device and test to see if this feature is available. To receive billing notifications, please log to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the Billing tab and scroll to the E-delivery option. You may select email, text, or both. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Nov. 8, 2021
I see many other customer reviews with the same complaint that I had about PureTalk. The phone they sent me won't receive messages or use mobile data. I tried every APN setting they gave me and none of them worked. They told me to send the phone back for replacement and I did. They never sent me a replacement phone and they continued to charge me for service while I kept calling and waiting on hold for their terrible customer service people to find out where my phone was. I firmly believe now that they had no intention of ever sending me a new phone because they knew they couldn't make it work. And they dragged it out so they could keep charging me and deny my refund when I finally switched to a different carrier. After calling and disputing the denial for months I made a complaint with BBB and got a partial refund from PureTalk, but they refuse to refund the rest even after everything they put me through.
If they ever cared about making this right they would have refunded me immediately and apologized. They still owe me for service that I paid for while waiting on them and I'm not going to let it go. Every time they deny me they say that they won't refund for "partial service". Does anyone reading this think this is a "partial service" issue? This is about PureTalk's failure to help me and the fact that they tried to keep the money they charged me knowing fully well that they did not earn any of it. I told customer service before I switched that I expected to be fully refunded without being charged for any cancellation fees and they led me to believe that this would happen. I had multiple conversations with Aerrica ext. 2021 about it.
Hi, Steve! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced regarding your inquiry that was made. Providing optimal service is a top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us to improve the Pure Talk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com