PureTalk Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
Filter by Rating
- (3,760)
- (1,203)
- (1,159)
- (1,196)
- (1,387)
Popular Mentions
- 4,911,652 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,911,652 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 26, 2022
When I first called Pure Talk after hearing the commercial on the radio, I was with Sprint/T-Mobile and paying too much for my service and was looking to upgrade to a 4G phone before January 1, 2022 before losing service due to my Kyocera DuraXTP 3G phone becoming incompatible with the 4G requirement. I did not know much regarding the great offers available online for new iPhones, but talked with a salesperson who directed me to get a SIM card to switch to Pure Talk. That would’ve been a great opportunity to sell me a new iPhone, including a new iPhone SE with 256G. There was a fantastic deal at the time and would’ve been better than the iPhone SE 64G I ended up with.
The SIM card didn’t work, and left me without service with my new PureTalk plan for two weeks. I found out later that I missed many calls and texts during that time. I was on the phone with Customer Service with 10 different people total and nothing could be done. Finally, a customer service representative helped me to purchase the iPhone SE 64G I have now, although no longer at the fantastic price available to new customers, which I no longer was despite having no service during my first two weeks as a Pure Talk customer. I settled with my current phone instead of getting the phone I wanted because it was now out of my price range without the new customer sale.
I chose the “happy” rating because the service is good and the price I pay every month is more than half of what I was paying before, which is fantastic. With a long history and training in sales, I can say that I am disappointed with the salesperson who prompted to sell me a SIM card for a phone that would only work for one more month anyway and not try to sell me on a brand new phone at a great price. That, to me, is a poorly trained salesperson.
Why sell me a temporary solution (that didn’t work anyway) when the obvious long-term solution is right in front of you? I had to buy a new phone anyway, and I did, but no longer at the sale price. And why? Because I had already been a member for two weeks. A member without service or solutions, but a member nonetheless. Missing out on an white iPhone SE 256G for $149 still bothers me.
Hi, Daniel! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 26, 2022
We needed new phones and didn't want a contract and wanted to save money. Pure Talk did that and they utilize the same morels we use. It was a hard choice. We ended up about half the savings from what we paid in the past using the big carriers; Sprint and Verizon.
Greetings, Kevin! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Jan. 26, 2022
Very friendly staff and transparent fee structure. They told me the cost when I signed up and that's exactly what I pay each month! There are no hidden fees or taxes and the signal strength and coverage has been excellent!
Greetings, Kendall! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Jan. 25, 2022
I have really bad service anytime. I am not directly connected to wifi. For example, I cannot play music in my vehicle, access social media, or email unless I am connected to wifi. My husband is a pilot with the army and I have an app to track his flights. I cannot access this safety feature unless I am stationary and connected to wifi. I am very disappointed with the service.
Greetings, Jennifer! We regret to hear that you are experiencing issues with accessing your data. Your device's network settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed Jan. 25, 2022
PureTalk had great customer service when I called with questions about how to set up my new account on my existing phone. Great price and kind people! I also really appreciate that when you call, you speak with a human being and not a machine!
Hello, Amelia! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 25, 2022
I was an AT&T customer prior and loved their service with very few issues at all, but outside of installment plans, we paid $87 monthly. Going to PureTalk did drop that monthly price down to $50, but we also have less signal strength even though y’all piggyback off the same towers and data is quite slow. The areas that showed 5G are now showing 4G on PureTalk. We are basically settling for your service. Just for $38 savings monthly.
Greetings Daniel! We regret to hear that you are experiencing service issues within your area. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience .Please contact our Technical Support department at 1-800-768-4360 regarding this matter. Thank you for your feedback as it always helps us to improve the PureTalk experience.
Reviewed Jan. 25, 2022
Your ads clearly state "use the same carrier, use the same towers", true if you are an AT&T customer or on another provider that uses their towers and network. Those of us who were on Verizon, not compatible. Now we have had to purchase new phones to work on your network. An expense we were not looking for. Also many set up and transfer issues from Tracfone to you, which took weeks to resolve and issues still remain until my new phones arrive..Not a very good experience so far. And signal coverage is not as good. Many times I have to go to outside wall or even outdoors to get a cell signal, again I can only hope the new phones improve this issue...We shall see.
Hi there, Brian! We regret to hear that you encountered difficulties with making the switch to Pure talk. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. We would appreciate the opportunity to take a further look into the technical issues you are experiencing. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us to improve the PureTalk experience.
Reviewed Jan. 25, 2022
Had a problem with phone service not working. Paid for service we never got to use and they would not reimburse a penny. Canceled the service on phone before the new month payment came out and they still charged us another month! They are also very rude and disrespectful. Absolute horrible customer service. Would not recommend them at all!
Hi, Terry! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Reviewed Jan. 24, 2022
Everything is great!, Customer service is awesome. We all use iPhone. Find my friends seems to be a little slow but I don't know why that would have anything to do with the carrier. But regardless. It's everything the ads say it is! If you're on the fence. Jump off and go for it!
Hello, Sean! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 23, 2022
I needed to watch my spending carefully with all the inflation going on these days. Xfinity offered me a lower rate at $15 a month plus tax. There was no other reason to with -- absolutely not! Pure Talk provided great service -- I never had an issue to report or resolve, and still the rate was great! It took 3 weeks to switch because Xfinity couldn't get it done right, I had a lot of dropped calls, and every time I had an issue, I could not talk to a real person -- I had to drive to the store, tell my issue to a door greet person and be sent to another person to tell it again and then perhaps get my issue resolved.
Sometimes it took several trips to the store to resolve a single issue. After five months, I'd had enough aggravation and frustration and I am now so happy I came back to Pure Talk! I have even had my friends in Wasilla Alaska leave Verizon and AT&T switch to Pure Talk. They tell me they are saving a LOT of $$. I'm so happy to spread the word about Pure Talk USA.
Hello, Laurel! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 23, 2022
I didn’t get the phone I wanted. The signal is nothing to brag about either. It also seems like I go through data way faster than when I was with Verizon. I don’t think I will switch my other devices over nor will I recommend.
Greetings, Tim! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any inconvenience this has caused. Regarding data usage, you may help reduce data usage by enabling the Low Data Mode feature on your device. In order to do this, go to Settings, select Cellular, select Cellular Data Options, and select Low Data Mode. You may also track your usage through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 23, 2022
I love your service except voicemail. In the past I could see who left a voicemail but now I have to call voicemail to find out who called. Is there an option see the voice mails without calling the phone number for voice mails.
Hello, Robert! We are delighted to hear that you are enjoying your PureTalk service. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Jan. 23, 2022
Dear Sir or Madam: I have appreciated the great cell service and the lower cost of the service. I also like your very responsive customer service. I will recommend your service to others. May God continue to guide and bless your company.
Richard
Hello, Richard! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 23, 2022
Since we had trouble switching due to the previous carrier, we've had zero issues with PureTalk! Same great coverage as with the big provider, but I know I'm supporting a better company. Thank you for the great service you provide.
It's our pleasure, John! Thank you for making the switch to PureTalk! We are delighted to hear about your experience thus far. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 23, 2022
During my first 2 months of service with Pure Talk I have spoken with customer service about 3 times and every call was very professional. It's nice to speak to individuals who take the time to make you feel right at home. Thanks pure talk, keep up the good work!
Hello, Troy! Thank you for making the switch to PureTalk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 23, 2022
We have a tower that is only 1/2 mile away and it is AT&T and we only get one to 2 bars. We live on pike hill road and the tower is on top of our hill on cook hill road is it location or is it not fully operating yet. Otherwise I like your service.
Greetings, Paula! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 23, 2022
Very helpful in switching over from Sprint. The people were very helpful and courteous during the switch over and set-up, refreshing talking to a real person. Service has been great, not problems, dropped calls. Do recommend to my friends. The cost is way better than the big companies.
Hello, Wayne! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 22, 2022
I have service everywhere I did with a large name company but saved around $40 per month! Plus I’m giving my money to a company that doesn’t donate to the destruction of America like the other big name phone companies. Win win for patriots.
Hello, Brandon! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 22, 2022
My husband has been trying to activate his new Puretalk phone and port his number from previous carrier. No luck. Many days and several hours on Hold. We called today 1/22/22 and “Mina” answered told us us what we needed to do and we accomplished everything to get his phone working. She even merged our accounts! We wanted to give “Mina 10 Gold Stars” for doing what no one else could. Thank you! Georgia y’all have a rare gem of a young woman there. Thank you for your great help today!
Hi there, Andrea! We are pleased to hear that you are enjoying your Pure Talk service and had an excellent Customer Experience with Mina! Our Customer Service department is always eager to assist you with any questions or concerns you may have.We welcome you to leave us a Google review about your time with Pure Talk thus far.Thank you for your feedback as it always helps us to improve the PureTalk experience.
Reviewed Jan. 22, 2022
I have had very good success with Pure Talk and I have already suggested a few of my friends to try the service out themselves. And I hope that they're no changes in future services with my account. Thank you all for the excellent work and I look forward to remaining a happy member.
Greetings Kenneth! We are delighted to hear that you are enjoying the service we provide and making the transition to PureTalk was an easy process. Our Customer Service department is always eager to assist you, as providing optimal customer service is our top priority. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback as it always helps us to improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Jan. 22, 2022
As you can tell, I am not using your service. Promotion was not honored as a new customer citing that I purchased a sim card that did not work with my trac phone disqualified me from the promos when purchasing a new phone. I will honor my 2 yr contract which is more than you were willing to do for me.
Hi, Lewis! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Jan. 22, 2022
Hello; Love the coverage and support, but I also needed a hot spot and that has not gone well. After many hours of several troubleshooting phone calls the most recent person told me that you only supply 10GB of hotspot. I am hoping that is the issue and my cycle will start over on the 23rd of Jan so I will try again. If that is the case I am wondering why the 6 people I talked to first did not know that. If it does not work at the beginning of my cycle I will still keep the phone service, but will know that I need to go elsewhere for hot spot. I am keeping my fingers crossed. Thanks. Cynthia
Greetings Cynthia! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any miscommunication made on our behalf. Our Unlimited Talk, Text, and Data plan comes with 60 GB of high speed data+ 15 GB hotspot plan. We support the Hotspot feature on iphone 6s and above but it it not guaranteed to work on all android devices. Our Technical Support department has added this feature to your device. You may power off your device and test to see if it is now available. Overall, we are happy our Customer Service Department resolved the issues you were experiencing as providing optimal service is our top priority. Thank you for your feedback as it always helps us to improve the PureTalk experience.
Reviewed Jan. 22, 2022
I am very happy with Pure Talk. They made it easy to switch my service from AT&T to Pure Talk and keep my phone number. They even helped me get AT&T to release my number, which was a monumental task. I love the fact that I can call them and talk to an actual person, who actually helps. I give them a 5 star rating.
Greetings Rick! We are delighted to hear that you are enjoying the service we provide and making the transition to PureTalk was an easy process. Our Customer Service department is always eager to assist you, as providing optimal customer service is our top priority. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback as it always helps us to improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Jan. 21, 2022
Before I signed up, I did call customer service and was given answers to my questions. The conversation from Boost Mobile to Pure Talk went fine on November 22; 2021 with no problems. I was and running without a hitch. I have not had an occasion to call customer service since.
Hello, Charles! We are thrilled that you made the switch to PureTalk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Jan. 21, 2022
Can’t tell the difference except I cannot call out of the USA. It’s a great way to save each month and unless you have family accounts or out of country I see you know what reason to pay for Verizon or T-Mobile. I only pay half of what I did before.
Greetings, Barbara! We are pleased to hear that you are enjoying your PureTalk service and that you are saving on your service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing PureTalk!
Reviewed Jan. 21, 2022
I was previously with Verizon, the service I have with Pure Talk has been as good or better at a significant price reduction. With Pure Talk I only have to buy what I need, not a bunch of overpriced things I do not use.
Hello, Bill! We are thrilled that you made the switch to PureTalk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Jan. 21, 2022
I have been very happy with the service and have been telling friends and family about how great PureTalk is. The phone I bought when I signed up works amazing and was way cheaper than if I would have had to buy it anywhere else.
Greetings, Blake! We are delighted to hear that you are enjoying your PureTalk service and saving money after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Jan. 21, 2022
I can’t set up my voicemail for some reason and Internet isn’t very good, not sure if I made the right choice in switching carriers. I can’t set up my voicemail and the internet isn’t very good. Not sure if I made right choice in switching carriers.
Greetings Troy! We regret to hear that you are experiencng with accessing your voicemails. To set up voicemail press and hold 1 on dial pad and follow the prompts. If this option does not work, you may try dialing your mobile phone number or Voicemail retrieval number 47249209990. Concerning network connectivity, please follow the troubleshooting steps below. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit:https://www.puretalkusa.com/data
Reviewed Jan. 20, 2022
I signed up and unable to use and can not get anyone to respond when calling, I have tried several times. Even trying to communicate with you I have to have a certain number of characters or I am unable to send in this review. I would just like to be able to communicate with someone about my issues.
Greetings, Richard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 20, 2022
The biggest issue is when sending pictures text. Otherwise the service is great and the cost is phenomenal. This is so much better than Verizon and half the cost! We have not had any issues with this service so far.
Greetings, Rachel! We are pleased to hear that you are enjoying your PureTalk service. Regarding your MMS issue, your device's network settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed Jan. 19, 2022
I switched from Verizon to save money, and we have nearly cut our monthly payments in half, without any changes in the quality of services! Customer Service has been great the 2 times I had questions (no problems- just questions)! So happy we switched and are saving money! Definitely would recommend!!
Greetings, Michelle! We are pleased to hear that you are enjoying your Pure Talk service and saving money after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing Pure Talk!
Reviewed Jan. 19, 2022
I received my phone in Nov. It promptly locked me out, and neither your tech staff nor the 2 experts I consulted here could fix it. Sent back to Nokia for factory reset. They sent it to me via Fed-ex, and they never delivered it. They claim it was "successfully delivered", and signed for by a C. **. Never Heard of this person. I reported it stolen to you, and have no other replies from your company so far. I also asked to cancel my service, since you have been charging me for a service I have never had! I am totally frustrated. Help if you can, Thanks.
Hi, Larry! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Jan. 19, 2022
I am so happy with Pure Talk I can’t even tell you! I went from paying almost $130.00 a month to $31 a month! It’s great, I haven’t experienced any problems at all! I’ve told all my friends and family how great this service is!
Greetings, Amy! We are delighted to hear that you are enjoying your PureTalk service and saving money after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing Pure Talk!
Reviewed Jan. 19, 2022
Love Pure Talk USA. Monthly price is great and so is brand new phone. Was able to keep phone number. Reception is better, too. Love that this is owned by a Veteran. Thank you for being there for me! I heard about PureTalk USA on the Sean Hannity radio show on 98.7 FM. I took his advice to switch to PureTalk USA. I save money every month and never receive any junk emails or junk texts from PureTalk USA like I did from my old cell carrier. Yes, I am happy.
Hello, Kathy! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 19, 2022
I get 3-4 bars of service and if a salesman wanted PureTalk to use on the road but house was in a marginal area he would have to fight to get service.. I wrote PureTalk about the issue denying great service to many people. Dave
Greetings, David! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 19, 2022
Initially I was hesitant. It seemed too good to be true. After some research and talking to a pure talk reorientation, I thought I’d give it a try. It’s everything that’s promised. Good service for a fair price. No surprises. Highly recommend it.
Hello, Maarten! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 19, 2022
I was not informed specifically that HOTSPOT data was considered the same as my UNLIMITED data. My previous servers had these separate. Plus, there is no App available to use, we must literally go online to view the account and make payments. I am extremely UNSATISFIED with PURETALK USA. We will be canceling this service soon,
Greetings, John! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Your mobile hotspot will utilize your high-speed data allotment. We do now offer 2 unlimited data plans which include a separate data bucket for hotspot usage. Our $55 Unlimited Talk, Text & Data plan includes 15 GB for hotspot, and our new $65 Unlimited Talk, Text & Data plan includes 25GB for hotspot. To change your plan, you may log in to your PureTalk account portal at www.puretalkusa.com/account/login, select the "Plan" tab, choose your line from the drop-down menu, and select "Change Service Plan". Though we do not have a PureTalk app available at this time, alternatively, you may pin the PureTalk login page on your device's home screen for quick access. Once you access the account portal on your device, tap the 'Share' icon then tap the 'Add to Home Screen' option from the menu. Lastly, please kindly be aware that customers do have the option to enroll in Autopay through their account portal to avoid submitting manual payments each month. Autopay not only saves you time, but also saves you the $5 payment processing fee! Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 18, 2022
We read the glowing AMac review of Puretalk USA. After we decided to move from ATT we were told that Puretalk offered help with getting contacts moved to new phones and that there was intl coverage available. Neither were true.
Hi, Karen! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any miscommunication or issue you may have encountered while making the switch. We will be sure to include a link below to assist with transferring data from one device to another. Concerning international coverage, we only offer an International Calling plan to make calls outside the US. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. This international pin is not intended for travel outside of the U.S. For more information, please contact our Customer Service department. . Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Please visit for more information on transferring data: https://setapp.com/how-to/how-to-transfer-contacts-from-iphone-to-iphone
Reviewed Jan. 18, 2022
The man who helped get us activated on our ipad mini was excellent. It would be helpful for your website to include instructions on this topic. Apparently the activate instructions are only android. Sometimes my profile on website shows 0 gb of 6 left. And I refreshed my browser.
Hi there, Norm! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Please follow the troubleshooting steps listed in the link below for your ipad. To view your data usage, please login to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the Plan tab. The grey portion shows data used and the green portion shows data remaining. Thank you for your feedback! It is greatly appreciated.
Please visit:https://www.puretalkusa.com/data
Reviewed Jan. 18, 2022
I just wish I could still have visual voicemail vs calling in to receive the messages. Calling the mailbox to receive messages feels dated and is challenging to get messages while on the go. Other than that, I haven’t noticed any changes in service. Thanks.
Hi there, Michelle! We regret to hear about the experience you have had with Pure Talk thus far. Regarding the voicemail issue, we support Visual Voicemail on iphone 6s and above. However, it is not guaranteed to work on all android devices. Our Technical Support department has activated Visual Voicemail feature to your devices. Please power off and power back on and test to see if the feature is now available . Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Jan. 18, 2022
All in all we are happy with Pure Talk as a provider. Our only problem we have had is checking our Voice Mail Account. We are using an I-Phone and have to call in to see if we have voice mails in our account.
Hello, John! We are delighted to hear that you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Jan. 18, 2022
We had no T Mobile service in the area we moved to. Heard about Pure Talk on the radio and gave it a try. The change over was very easy by swapping sim cards and following the instructions. Result: Great coverage and the right price for us. Thanks so much Pure Talk! You Rock.
Hello, Pat! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 18, 2022
I was a AT&T customer for over 10 years before making the switch to Pure Talk and cut my bill by 2/3s. :) My wife's phone is still on contract with AT&T for another month or two and when that has expired I will be adding her. I talked my pops into making the switch from AT&T over to Pure Talk after AT&T charged him for a bunch of data he was supposedly sucking up in the wee hours of the nights. I am happy so far, the switch was easy and I tell my family and friends they should make the switch and save money for the same service you get from the big guys!
Hello, Shad! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 17, 2022
Transition from ATT to Pure Talk was great. My service has been seamless since the beginning. I would definitely recommend Pure Talk to any of my friends. Looking forward to a long relationship with Pure talk. Thank you. I’m so glad your service was available.
Greetings, Leslie! We are delighted to hear that you are enjoying your Pure Talk service and saving money after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing Pure Talk!
Reviewed Jan. 17, 2022
Back in September 2021 we changed from your AT&T to your Pure Talk because of two decades of price gouging. Service is definitely worse now. We cannot rely on internet service and that is really bad. Can’t map when/where I need to- data amounts are not correct. I feel like I’ve been suckered and scammed- wasted so much of my precious time with the unprofessional customer ’service’. Who could/should be replaced by bots. Anyhoo- bet you’re sorry ya asked for my opinion!
Hi there Hayley! We regret to hear that you are experiencing issues with accessing the internet. -- Please follow the troubleshooting steps listed in the link below. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Please visit:https://www.puretalkusa.com/data
Reviewed Jan. 17, 2022
Not at all happy with the service. As soon as I can, I'm going to Wal-Mart to get on with "Straight Talk."
Hi there, Hap! We regret to hear that you are experiencing issues with making or receiving calls. Please follow the troubleshooting steps listed in the link below. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Please visit:https://www.puretalkusa.com/data
Reviewed Jan. 17, 2022
Not as easy to set up as I expected. Phone features don’t seem to work as they did before switch over. I have to unlock my sim when I reboot. Voicemail for second line requires extra steps. This is on an iPhone XR. Didn’t support rain/dual sim when I switched. I would bus new phone if it would make a difference.
Please visit:https://www.puretalkusa.com/esim
Reviewed Jan. 17, 2022
So far so good. My cellphone coverage has been the same as my former big cell carrier for a little less money. I am a man of few words and always get right to the point. But since the review is demanding more words I will just add that I have nothing further to add.
Greetings, Troy! We are delighted to hear that you are enjoying your Pure Talk service and saving money after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing Pure Talk!
Reviewed Jan. 17, 2022
We get the same service for more than half the price we were paying. I’ve recommended Pure Talk to numerous friends and family, but, they choose to continue paying big bucks. The only thing we don’t like is we have to access our voicemail the “old” way with a passcode and we don’t get a transcript of the message…other than that, it’s great!!! Oh…and they don’t support Smartwatches~.
Greetings, Dorinda! We are delighted to hear that you are enjoying your Pure Talk service and saving money after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing Pure Talk!
Reviewed Jan. 17, 2022
After over a month I still have not had my money returned on the 14-day return policy. I returned the phone in perfect condition within the prescribed time. I am disabled and asked for someone to help me what they needed in addition to what I provided and all I kept hearing was "Your return is in the process".
Reviewed Jan. 16, 2022
I've called in several times trying to get my voice mail to work. I can't wait the hours it takes to get through or out doesn't get figured out again. I also get many times when it says my phone isn't registered on the network and can't place a call. I'm about to give up.
Greetings Deb! We regret to hear that you are experiencng with accessing your voicemails. To set up voicemail press and hold 1 on dial pad and follow the prompts. If this option does not work, you may try dialing your mobile phone number or Voicemail retrieval number 4072427686. Please accept our apologies for any inconvenience this may have caused you. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Jan. 16, 2022
This phone freezes, buffers, goes dark, constantly needs to be re started or turned off. Not happy at all with this phone. The $5 I'm saved by switching is not worth this kind of hassle. I would not recommend to anyone.
Hi, Cynthia! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helped us to improve the Pure Talk experience.
Reviewed Jan. 16, 2022
I signed up with Pure Talk to get out from under ATT. However, due to exceptional poor customer service I am still subject to ATT fees and yours. I bought a new phone through you which doesn’t work that great and to this day my ATT phone number has not been activated in Pure Talk. I ordered 2 SIM cards, one for my existing IPhone X, and one for the new Nokia phone that doesn’t even work right.
When the phone and the SIM cards arrived I attempted to activate my service. Your technician had me install the wrong SIM card in the new phone. I then switched the SIM card and the new phone was activated but it doesn’t function properly. Therefore, the SIM card that was supposed to go into my ATT phone was corrupted and wouldn’t work. So I had to wait for another SIM card. Mind you, I spoke to many customer support personnel and to this day my new SIM card for my IPhone doesn’t work! Now I am paying you and ATT, this is wrong on every level. I want this corrected or I want all of my money back and you can take this ** phone back too.
Greetings, Joseph. We regret to hear about the experience you have had with Pure talk. Please accept our apologies for any inconvenience you have encountered and if you have received anything other than optimal customer service as this is our top priority. We would appreciate the opportunity to assist you regarding the new SIM card for your iPhone. An agent will be reaching out to you shortly regarding this matter. Regarding your port request, the original request was canceled due to removing Fraud Protection from your existing AT&T phone number. You will need to re-submit a port request if you wish to use this phone number with PureTalk. We will be sure to list the link below. Thank you for taking the time to provide us with this feedback; it always helps us improve the PureTalk experience. Please visit https://www.puretalkusa.com/activate/start
Reviewed Jan. 16, 2022
The website is not user friendly, it is really hard and confusing to add another account. I've been trying for 3 months to bring my wife to Pure Talk but the website is super messy and confusing. It isn't clear if what you selected is correct or not, and there isn't a chat to help and answer questions - I don't want to send an email and wait days to get an answer and then continue what I was trying to do - and this is extremely frustrating. Makes me wanna go back to the previous company that was ** but at least was extremely easy to use, to add/change/remove service, and they have a chat if we needed any help. So I use, because I like the antenna that I always had, but cheaper than ATT. But I do not really recommend, if someone asks I'll tell them the service is fine, but customer service and the system is complete garbage.
Greetings, Gabriel! we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered while trying to add a line. If you would like to add a line, please login to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the plan tab and select add a line. Then choose your desired line and add a SIM kit to the cart. Then proceed to checkout. If you have any further questions or are in need of further assistance, you may contact our Customer Service department at 877-820-7873. You may also reach us via live chat via Facebook or Twitter.
Reviewed Jan. 16, 2022
I was very surprised the service was so good because no one that has had AT&T in this area ever had good reception! My husband switched his phone first (he needed a new phone) and now I’m going to switch my phone! Plus the cost is great!! Thank you!!
Greetings, Lynn! We are delighted to hear that you are enjoying your Pure Talk service and that your reception has improved greatly after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 16, 2022
I like my reduced monthly bill compared to AT&T. The data and connections are sometimes slow depending on where I am but overall, the service and experience is very good. I wish I had heard about you folks long a ago!
Greetings, Chris! We are delighted to hear that you are enjoying your Pure Talk service and saving money after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 15, 2022
It’s been a good decision to switch to Pure Talk, I’m very satisfied with the service; even though it’s a couple of bucks more expensive than the one I had previously, but the good connection makes all the difference. The only downside is that the phone I bought from them didn’t come with the charger (just the cable)… weird. I brought two people on board and their phones didn’t bring it either.
used to come with each device in order to reduce their carbon footprint.
Thank you for your feedback, it is greatly appreciated!
Reviewed Jan. 15, 2022
The people make the experience. The product speaks by performance. The people at PureTalk have been great. They worked with me when there was a discrepancy in my order to make the experience great. The service and signal are as good as any of the big carriers and this is speaking from living in a rural area.
Greetings, Mike ! We are pleased to hear that you are enjoying your Pure Talk service and that your cell reception has improved greatly after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 15, 2022
I have had several calls that were splotchy and many texts or pics that wouldn't download and open up for some reason. It could be because I've used up my 64 gbyte space. I've tried to manage my storage space but have not quite figured out how to open up more space without paying a monthly fee to do so. Still want to edit my photos/videos and back them up before deleting them and am still in the process of doing this. I'm hoping once I do that, maybe my phone will work better. I bought a TByte chip and inserted it into my phone to make more space but don't know how to transfer my data over onto it yet.??? So my trial with Pure Talk is not yet determined. We'll see...
Greetings, Jenniece! We regret to hear that you are experiencing issues with receiving MMS messages. Your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed Jan. 14, 2022
I bought 2 phones from Pure Talk. Both are having issues that keep me from actually use them. I have been given the run around from customer service and the warranty people for both Nokia and Samsung, with no actual resolution to either phone issue. I have spent hours on the phone with customer service and the 2 times it seemed as though I would actually get the help I needed I had to call back or I got disconnected. AND there is a loop in the customer service system that when I've been transferred to the tech department, instead of getting the tech department, I am sent back to the beginning recording.
When I have tried to get the same representative that was sort of helping me the call got disconnected and after waiting I was looped back to the beginning recording AND when I asked to have the representative call me when he had a chance, I did not receive a call. I am still trying to get 2 phones that I paid for to work, but neither PureTalk who I purchased the phones from or the Nokia and Samsung companies have been helpful in allowing me to actually use my warranties. I didn't even receive a digital receipt when I paid for these phones so I can't even take the Samsung phone in to get it diagnosed.
I wanted to like PureTalk because you're American owned and Dennis Prager vouched for you, but I have been a customer since the beginning of November 2021 and neither of my 2 phones have worked, and because I missed the 14 day phone window, which is different than the try service for 30 days window, I'm being treated like my business with this company doesn't matter. And I am really disappointed that it has taken me this long and countless hours spent with customer service to still have 2 phones that don't work well enough to actually use the service I am paying for. So Disappointed!
Greetings, Amy! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 14, 2022
My experience with Pure Talk has been recent but very good. I had trouble setting my Access Point and had to call customer service. My wait for a representative was very short and the lady was very patient and extremely helpful. She spoke very clearly. Was easy to understand.
Hi, Michael! Thank you for making the switch to PureTalk! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 14, 2022
My phone doesn't hold any data. I have to keep using wifi, which is not secure. I have called a few times to get it taken care of, but the problem is never resolved. I was sent instructions on how to had the information to my phone, but that didn't work.
Greetings, Gail! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed Jan. 14, 2022
I have been impressed with Pure Talk service since I signed up last month. The customer service has been excellent and the phone service also. I would definitely refer family and friends or my colleagues to Pure Talk. Also, the charges are considerably less than what I paid at ATT.
Hello, Lawrence! We are pleased to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 14, 2022
The service is terrible here where I live as well as where I work (in Washington, Utah) even though we researched before switching. I'm saving a bunch of money but I guess you get what you pay for. All of the hundreds of numbers I had blocked are not unblocked because Pure Talk doesn't support blocking numbers. I can hardly get my phone to work and I can't understand anything anyone is saying when I speak over the phone. We will be switching companies because I need a phone that works. Hopefully someday you will get better and work out the bugs and maybe we will come back.
Greetings, Karen! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 14, 2022
Asked to rate my experience with PureTalk. Well…it’s just ok…service is not over the top. Coverage is normally 2 bars which is average with any company I’ve been with. We live higher than the cell signals that run horizontal and do not rise. So the price is good for the poor service we get.
Greetings, Cheryl! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 14, 2022
I have teenagers and they think that their data is so strong and I refuse to pay additional money to increase our data. My daughter on her phone has increased the data and she’s paying $20 extra month but I’m not paying nothing if my other teenager wants faster data.
Greetings, Carla! Customers may upgrade or downgrade their plans at any time through their account portal online at puretalkusa.com/account/login. If you have any further questions or concerns, our Customer Service department is always eager to assist you. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 14, 2022
Pure Talk customer service exceeded our expectations. We only wish we would have made the switch from our previous carrier sooner! Thank you for making us proud members of the Pure Talk community. Looking forward to many years of dependable cell service.
Hi, Kevin! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 13, 2022
I drive professionally so I travel a wide area. Coverage and service are exceptional. Cost is less than last carrier and I have 2 lines for phone and iPad. Also my money no longer goes to “causes” that I do not support like Planned Parenthood. Also you advertise on my radio shows on Fox news radio.
Greetings, Tim! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving on your service bill and that coverage has significantly improved by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 13, 2022
We've been struggling with cell phone coverage at our house for more than a year using T-Mobile and Metro PCS. After switching to PureTalk we have no reception problems anywhere we have gone. It is such a pleasure to be able to sit in my living room and answer phone calls. That was impossible before moving to PureTalk. I'd have to try to find a spot with reception upstairs or go outside down the street. Switching services was not difficult. We got a good deal on the Samsung phones too. We're very pleased to be with PureTalk.
Greetings, John! We are pleased to hear that you are enjoying your Pure Talk service and that your cell reception has improved greatly after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Reviewed Jan. 13, 2022
I have spent 7 hours, most of them in hold, begging for assistance to no avail. I spent 2 hours on hold today and then was disconnected as the representative tried to locate someone to help me. I have done my best and feel I have no alternative but to file a BBB complaint. Maybe you will help me then.
Greetings, Susan! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the hold time you have encountered. Our goal is to always provide an optimal customer experience, including minimal wait times. We would appreciate the opportunity to take a further look into this matter and will be sending you a private message. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 13, 2022
When I got your service starting 11/6/2021 I didn't have any trouble for a couple of weeks then the phone started glitching and when watching a video the phone will glitch and reset the video, I got the IMEI # reset and no progress reset APN settings, no progress. Finally got a new Sims chip and after installing the new Sims chip the glitching stopped for about a week and started all over again. Then I called tech support and they couldn't resolve the problem so I went back to AT&T and have no problem with the phone. I had just paid for a month's service on the 6th of January then I called customer service. I was told that I will not receive any of my money back which is not good business.
Greetings, Michael! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the issues you have encountered. Due to the inconvenience, we have issued a refund back to your original payment card. Thank you for your feedback, it always helps us improve the PureTalk experience. We hope you try us out again in the future.
Reviewed Jan. 12, 2022
I needed a new phone to comply with the 2022 standard but was unable to buy one from you, because I don't hand out photocopies of my license for hackers to steal. No one else has that requirement to get a phone, so I easily was able to get one, elsewhere.
Greetings, Stephan! We regret to hear about your experience with PureTalk thus far. Additional verification may be requested if any information does not match our records or if the customer requests to send the order to an alternate address. This is to help prevent any fraudulent purchases. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Jan. 12, 2022
I'm happy with the reduced price over my previous carrier, but I have had to sacrifice a few things that I didn't expect. Most notably mobile hotspot support is lacking. Wi-fi calling doesn't seem to work either, and 3-way features also appear non-supported. Switching is a pain, so I'll stick around for now hoping to see some feature improvement, as this switch has lead to a reduction in overall service/capability.
Greetings, Kevin! We are pleased to hear that you are saving money on your monthly service bill by making the switch. At this time, we are only able to guarantee that the hotspot and Wi-Fi calling features will work with iPhone models 6S and above. We cannot guarantee these features will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Jan. 12, 2022
I switched over to PureTalk from ** because of the savings. I enjoyed the service ** offered and I had them for a long time. But when I ran out of data they automatically bumped me up to the next plan. With PureTalk whatever data plan I purchase, that’s what I get. It allows my grandson to have a little data for his phone when he’s not around WiFi. And my bill runs around $42 month. I save around $12 month switching from ** to PureTalk and I save much more than that from other carriers. Plus PureTalk has the same coverage area as any other carrier. So far I am satisfied with PureTalk.
Greetings, Mike! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving on your service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 12, 2022
I was told my old phone would transfer. After 2 weeks of messing with settings and talking to techs I decided to pay for a new phone. The new phone required a huge amount of time with techs to get it to work. A week later had to call again. Techs claim that everyone switching to Pure Talk has to change all these settings, (APN). After 6 calls and changes to settings things are now working, for the time being, No one ever offered to do anything for me due to the large amount of time that I couldn't send or receive texts, SMS and MMS. I am stuck with what I have now but would not recommend Pure Talk to anyone.
Greetings, Harold! we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered while setting up service. We would like the opportunity to look further into this matter to help resolve this issue. We will be sending you a private message. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Jan. 12, 2022
Since we switched from AT&T to PureTalk I haven't noticed any difference in phone quality or data. The only difference I noticed is my phone bill is less than half what I used to pay with AT&T, plus I have more data. I would highly recommend PureTalk.
Greetings, David! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving on your service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 11, 2022
I was led to believe that I would be able to establish a personal hotspot to allow me to make a connection between my iPhone and Ipad. After many calls to resolve the issue I was told your tech support could not resolve the issue without having 2 phones. I do not have access to a second phone. I called billing to request a reduction in my data contract since without the ability to connect to my Ipad I didn’t need the same amount of data. I was told my data plan could not be reduce.
Hi, Christopher! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you have encountered thus far. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Jan. 11, 2022
I have loved PureTalk. The price is great and my service has been much better than with my previous carrier. I only have one issue - I can't access my email with the PIN I set up initially, and I can't get a hold of anyone at PureTalk to resolve the issue. This has been ongoing for a couple of months. Other than that, I love the service.
Greetings Bonnie, we regret to hear about the issues you are experiencing with accessing your emails. To view pin number, please login to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the Profile tab and scroll to pin which will display your set security pin. Overall, we are happy you are enjoying the services we provide. Thank you for your feedback, as it always helps us improve the Pure Talk experience!
Reviewed Jan. 10, 2022
I 100% recommend switching to Pure Talk USA. Pros: Cost, quality, coverage, customer service associates. So pretty much everything is a pro. Cons: Hold time. The pros, however, far outweigh this one con. Star rating: Overall 5+ stars. Hold time when calling 1 maybe 2 stars. So 4 stars because the hold time might be off putting to some people with no patience.
We have only been with Pure Talk USA for a short time now. Absolutely love the service. The quality of the calls is fantastic. We only had one problem with transferring the iPad and the tech person solved that very easily. The reason for the 4 star rating isn't because of the actual phone service; that is a 5+ rating as far as I am concerned. Since we have had our service we have not had any issues, other than the one stated above, to need customer service, which is fantastic.
You have been requesting a rating on customer service and that is what this is about. The customer service is actually very good, and I am very grateful that I am speaking to someone who is in this country and we do not have a language barrier to contend with. The person we speak with is always polite, knowledgeable and patient. They are always able to help without another call being needed (when calling for transfer of mom's account then later upgrading her phone).
The only issue with customer service is the hold time to actually speak with a person. We have had two people transfer to Pure Talk from other providers on our recommendation. While they are very happy with the switch because the quality is higher than they were getting, they were less than impressed with the hold time. The hold time to speak with a person is usually 15 to 20 minutes or longer. For me that isn't a problem because I have plenty to keep me busy while holding. So yes, I still highly recommend switching to Pure Talk USA for high quality service and coverage at a very low rate.
Hello, Colleen! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 10, 2022
What took me so long to sign up for Pure Talk? That's the question I keep asking myself. The service is amazing! Comments have been made by family that the reception is significantly better than T-Mobile. Also there are no dropped calls, which T-mobile is famous for doing. On top of this, it's 2/3's the cost! You don't give up service either. I had some questions about setting up VM, called PureTalk and was helped by an actual human! Get off the fence and get PureTalk!
Hello, K! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 10, 2022
My wife is always having problems with dropping calls. I almost never use my cell phone as a phone but when I have it was so so at times. We were just talking about switching to another phone company but wanted to talk to Pure Talk first.
Greetings, Richard! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Jan. 10, 2022
Changing service was far more complicated than advertised. This is mostly due to ATT but PureTalk could have prepared me for it better. PureTalk's Service is generally okay but there are delays in sending and receiving text messages, especially photos. It's not as instant as ATT was. I do like the bill, however. It is more than half of what I was paying at ATT. So it's a mixed bag. Switching was a pain. The service is good but not as good. However, I'm saving over $1400 per year...so there's that.
Hello, Robert! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 10, 2022
3. Coverage. I had Verizon at my house and had no service. Verizon kept telling us that coverage would improve 3 years still no coverage, With Pure Talk great coverage.
Hi, Richard! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your Pure Talk service. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 10, 2022
Excellent Service!! Saving a ton after being a ATT customer for 25+ years. So glad I switched. The coverage is the same as well. In fact, it actually seems better. 2 phones were costing me $110 a month. Now I pay less than $50.00 and that includes all taxes.
Hello, Brad! Welcome to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 10, 2022
I love everything about PureTalk, except for the answering system. It takes too much effort to check messages. Therefore I am now utilizing YouMail for my answering system. Other than that, I can barely tell the difference in quality between PureTalk, and Verizon. And, you can’t beat the money savings.
Hello, Ted! We are pleased to hear that you are enjoying your Pure Talk service. We do offer visual voicemail, which allows you to easily access and view your voice messages. At this time, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for Android devices. Thank you for your feedback. It is greatly appreciated!
Reviewed Jan. 9, 2022
I switched from Verizon in hopes of saving money but keeping the same service. I don’t have the reception with Pure Talk that I had with Verizon. I lose service in my garage and in certain areas in which I didn’t before.
Greetings, Damon! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 9, 2022
I love the service you provide & I am happy to support you. My only concern & complaint is cell phone reception. I live in the Greenacres in the Spokane Valley and daily I have some connectivity issues. My calls either get dropped or the call is connected but the caller or sender cannot hear the conversation. This is occurring in my home and so I have to wonder if it is a cell tower issue. This issue has increased since switching to your service. I have no desire to leave Pure Talk…it’s a great value and hopefully coverage will increase.
Greetings, Sheri! Thank you for making the switch to PureTalk! We are pleased to hear that you are enjoying your service. We regret to hear, however, that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 9, 2022
3. Difficult to get phone connected to service (said 4 bars, but not connected). Customer Service had to completely reset my account.
Greetings, Twyla! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. An agent will be reaching out to you shortly to provide further assistance. Regarding the hotspot feature, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 9, 2022
Text messages take too long to receive. I was with my sister recently and another sister sent both of us a text, I did not receive the same text for 3 minutes. Very puzzling and number of bars in places I used to get are very low.
Greetings, David! Text message delays may be caused by the coverage within your area which may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 9, 2022
The reception is good most places I use my phone at, except for work. At least one location inside my work I get no reception at all and I used to get reception there with Straight Talk service. I work at L3Harris in Henrietta, NY. Maybe the service can be improved here in the future. Thanks.
Greetings, Ian! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 9, 2022
I had to call 5 times to be able to send pictures with texts. Each time I got an answer that sounded like it would help but never did. At last, they sent a text to my other line that showed me what numbers I had to put in my phone. My relative had to help me with this and it worked! It was a long time doing this last step. I got a second line for my 31 year girlfriend who wanted a smart phone to replace her flip. If I would have known that there was a reward for a referral We would have set up two accounts instead of putting her on mine. You sure have nice and polite people answering the phones. Thanks, Dave.
Hello, David! We are pleased to hear about your experience with Pure Talk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 8, 2022
My wife and I have been pleased with the using Pure Talk on our iPhone 7's so far. My only thing that I question is not being able to get service in big stores like, Walmart or HEB. Thanks for your Company and Service!
Greetings, Richard! We are pleased to hear that you are enjoying your PureTalk service. Regarding coverage, outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. To ensure optimal device performance, please be sure you are using the latest iOS and carrier settings. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 8, 2022
I have a Doogee S60 LTE phone. Was on CellularOne service. Had no problems with calls going out or receiving calls. My phone is GSM phone and data works super but the phone calls are showing 4g 3 bars but when make outgoing call it will take 20-30 secs or longer then it will switch over to 3g and make the call some of the time but sometimes will not make call at all. I have spoke with tech services a couple of times but have not resolved the problem. Want to stay with Puretalk but I am 70 yrs old and on fixed income. My son is on ATT with iPhone and gets good service. My wife has TracFone flip phone on ATT and she has good service wherever we go. Would like to know if y'all have senior citizens discount on your iPhones in case I have to get a new iPhone like the 12 Pro Max? Thanks. John
Greetings, John! We regret to hear that you are experiencing service issues. At this time, we do not offer device discounts for upgraded devices. Please accept our apologies if this has caused any inconvenience. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 8, 2022
I cannot text any photos. I can text okay, but not photos. They queue up and never send. I have reloaded the APN settings multiple times with tech support on the phone and still not working. The signal strength of the 4G is not very good here in 96067 and in my neighborhood. Sometimes when I try to voice talk, I get a message that a voice line is unavailable.
Greetings, James! We regret to hear that you are experiencing issues with sending MMS messages. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Jan. 8, 2022
My experience with PureTalk has been a positive one. I had AT&T prior for several years, I wished I had ditched AT&T sooner. Customer Service Reps are always kind and helpful with any issue I may have. As for the device I purchased, Galaxy A32 5G I absolutely love this phone! I would recommend PureTalk to anyone who likes saving money on a great device and affordable service. Thanks PureTalk!
Hi, Sarah! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 7, 2022
My only problem with Pure Talk is how often I have to call customer service and have my phone reset. I would have thought that doing it once would be enough, but I've had to do it four times in the first two months of service.
Greetings, Tandy! We regret to hear you are experiencing issues with your service. Please accept our apologies for any inconvenience this has caused. Listed below will be the instructions if you would like to reset your device's network settings. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Jan. 7, 2022
The service around town is a little weak compared to Verizon. I notice it is getting better after the holidays. I figure that you are building up the network around Victoria. Streaming has a little lag also compared to Verizon.
Greetings, Doug! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 7, 2022
Customer service has been great - no complaints. The cell reception in our area is just ok. Often I only have 3G coverage and am concerned if we will have anything after 3G goes away. Is there anything you can recommend that will help in this area? Otherwise I'm happy with Pure Talk.
Hi there, Mike! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Jan. 7, 2022
I was told by one of your technical advisors that PureTalk doesn't have the "feature" that AT&T has that enables your system to transmit text pictures or videos via text apps with WIFI CALLING. I have to use wifi calling to receive calls or text. If this is correct, I will be looking for another provider. If this isn't correct, please call and let me know!! Thanks. TJ
Hello, Tommy! We regret to hear about your experience with Pure Talk thus far. Concerning Wi-Fi calling feature, this feature is supported on iPhone 6s and above but it is not guaranteed to work on all android devices. Android users will not be able to send MMS or SMS messages via Wi-Fi on the network. Please accept our apologies for any inconvenience this may have caused you. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Original Review: Jan. 7, 2022
We have two phones, we can send pictures but phone will not download pictures. I have talked to the technical people several times and still can't download pictures. We didn't have that problem with AT&T. I would like to keep using Pure Talk if they can help us with the pictures. Finis
Hi there, Finis! We regret to hear that you are experiencing issues with accessing the picture messages. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device.Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Jan. 6, 2022
Great customer service and no dropped calls. Works like you said it would. Thank you for your commitment. My data use is good and I have no problem with the cost. I am hoping the service stays the same and I have family members that are interested if thing stay good with my service.
Hi, James! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 6, 2022
My reception has never been more than 2 to 3 bars, and much interference...Cracking and static sounds! This occurs frequently. :( And no it isn't my phone! I am very supportive of the American conservative movement, that is why I switched to your carrier! :) Thank you, E. **.
Greetings, Ellie! We regret to hear that you are experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed Jan. 6, 2022
It works! Previous carrier (Verizon) was dead within miles of the house and had many dead spots in rural TN and KY. Voice quality excellent, but wish any of my vehicles could access the address book on the phone, makes me either go manual (illegal in TN) or remember everyone's number.
Hello, John! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing Pure Talk!
Reviewed Jan. 6, 2022
Hi when I signed up the sales rep specifically stated that calling to Canada/Mexico would be added to plans within the month and just be included in the plan cost, not costing any extra. This is why we switched, that turned out to be an outright lie. I have also called in to speak to a rep about it and was assured that they would review the call because all calls are recorded but no one ever did and no one has gotten back to me as promised. So as it seems this is just a big bait and switch to get as many people signed up for mediocre service because the coverage is not what was stated either. I doubt anyone will respond to this either but hey maybe we'll be surprised and this will actually be read and something will be done about it as promised. Thanks.
Reviewed Jan. 5, 2022
Extremely happy.. Will be glad when the 5G becomes available in February, looking forward to it.. After being with AT&T for 10 years I was happy but the money I spent I could’ve invested in your company.. I have been with your company for two months and I’m happier here than I was with AT&T over the time stated above..
Hello, Joe! Thank you for making the switch to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 5, 2022
I rate Pure Talk as neutral as I am sometimes frustrated because my iPhone will drop and lose too many phone calls. While I believe you use the AT&T network, but I left them for PT and didn't drop as many calls previously.
Greetings, John! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 5, 2022
Some calls tend to cut out and in during the conversation. I have also been told that some texts sent me have kicked back to the sender. I am happy with the cost vs the other providers and would recommend your service based upon that alone.
Greetings, Phil! We regret to hear that you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. We are pleased to hear that otherwise, you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. You may visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 5, 2022
When I called the sales person acted like she never worked with a phone provider in her life. I have three lines with Pure Talk and I wanted to port my Verizon line over to pure talk and set them all up under one billing or contract.
Greetings, Casey! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 5, 2022
We are mostly happy with Pure Talk service except for the issue of larger text messages can’t open. This was not a problem with AT&T. Very frustrating. This is definitely not an issue with our Android phone. We would appreciate your fixing this problem.
Greetings, Shirley! We regret to hear that you are experiencing issues with receiving MMS messages. Our network only supports MMS up to 1MB and device limitations may restrict MMS message size to a smaller size. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 5, 2022
I haven't had any contact since signing up, so it is hard to judge on current activity. The initial contact was excellent. There seemed to be a great deal of difficulty transferring my number from StraightTalk to you. I was transferred several times in trying to resolve the problem, but everyone was nice. I am having some difficulty in speed of loading some internet pages, but am assuming it's my phone not you.
Greetings Bob We are delightedto hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 5, 2022
I have had no dropped calls. I have had internet service every place that I have tried. The savings have been huge compared to my former provider. Customer service was more than helpful when adding another line. I've had phone service in all areas I have been.
Greetings Patrick! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 5, 2022
So far I am pleased with pricing and performance, yes I would recommend a friend, my son in college transitioned well, hold times are longer than I would like, however I haven’t needed customer service since we transferred. Thank you.
Greetings, Joch ! We are very happy to hear that you are enjoying your Pure Talk service and that making the switch was easy. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 5, 2022
The service was easy to activate. Easy to update my phone with new SIM card. The price... What can I say other than it is the least cost of any other option I have seen. With the exception of a FREE Obama phone. It works every day. Every minute never NOT been able to make a call. Now if TRUIST was this reliable.
Greetings, William ! We are delighted to hear that you are enjoying your Pure Talk service and that making the switch was easy. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 5, 2022
I am completely happy with our decision to leave T Mobile. We have great cell service no matter where we are in many areas that we never had service with T Mobile. The customer service is great. We have not had to call much so that is a testament to their reliable service. We unfortunately had to get new phones but the selection was good and we got a great price on our not top of the line but very capable Galaxy phones. I will tell anyone that the switch is completely worth it. The price is much better as well. For 4 lines, I am not paying a car note anymore. I also found with the availability of WIFI, we don't need unlimited data. We are very happy with our choice to switch. It's great to not be beholden to the "large" carriers. I am not writing this as a promotion.
Greetings, Jeremiah! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Thank you for your feedback, as it always helps us improve the Pure Talk experience!
We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 4, 2022
I ordered 2 lines for our family and promptly received the SIM cards to start our service. Setup was easy online and was working within minutes. We've been able to enjoy unlimited talk & text and also the 2GB data. For our purposes this is great as we aren't heavy data users and so don't need to pay for more.
Hello, Ruquay! Thank you for making the switch to Pure Talk! We are delighted to hear that you are enjoying your service. Your feedback is greatly appreciated!
Reviewed Jan. 4, 2022
My service is great. Can’t really complain. It could be better on the turnpike. But generally speaking my coverage is great. I would recommend this to anyone of my friends. I’m going to try and get my mom to switch from ATT to Pure Talk. Cross your fingers.
Hello, Urica! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 4, 2022
I drive a semi, I use a lot of data. I try to use my phone one day and have no data. The person I called said, "Oh well, it will renew in 5 days." Well, that just doesn't cut it. If I go over on the 5g data, then 4g should always be available. Bottom line is, unlimited is not a hard word to understand, when I pay for unlimited, I want unlimited. I went back to my old company before the 5 days were up.
Greetings, James! Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 4, 2022
Speed of texts and data is extremely slow when off our home network. Also, determining our final bill from AT&T and paying it before receiving a warning about being sent to collections was ridiculous. They referred us to you, you then referred us to them, both said nothing was owed until we got the warning letter.
Greetings, Mark! We regret to hear that you are experiencing issues with texts and data speeds. Your device's network settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Jan. 4, 2022
I chose Pure Talk as I was tired of paying exorbitant rates and for poor coverage. That is a thing of the past and it is so much less expensive. And great coverage to boot! I also replaced my phone with a brand new one at a great price also. Way to go Pure Talk.
Hello, Peter! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. I will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 4, 2022
I received my order within the time frame promised, and my phone was fairly easy to set up. The only issue I had was not being able to receive attachments within my text messaging and no data outside wifi signal. Once I notified Pure Talk about this issue via email I received perfect instructions the very same day as to how to rectify the issue. I was extremely pleased that these instructions worked immediately.
Hi, Gale! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 4, 2022
EXPERIENCE SATISFACTION, BASED ON.... Strong consistently reliable signal, transmission! No dropped signal, issues, like my previous ISP.. I won't name names, but very disappointing. I wish that I had found Pure Talk sooner. I am very satisfied with my service, at this time and would/plan to recommend it to friends. Thank-you...
Greetings C.W ! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 4, 2022
I have been happy with the service received when as I need help. The wait time is good. One suggestion is the agents need to have a more cheerful intonation in their voice as they speak. That would make things better. Other than that Pure Talk is spot on!
Hi there, Julie! We are delighted to hear that you're enjoying your Pure Talk service thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. We truly appreciate your business!
Reviewed Jan. 4, 2022
God bless America! Glad I switched. THANK YOU JESSE KELLY. Glad to be a part of a great company. Soon to be adding my wife and kids to the plan. Customer service is great and very helpful. Solid investment and will definitely recommend to others.
Greetings James! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Jan. 4, 2022
Very happy after two months of service. Switch over from former carrier that was ripping me off was simple on Pure Talk's end, brain surgery on previous carrier's end. My connection to Internet is not as good or fast but still happy due to the monthly savings.
Hello, Robert! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have.Happy Savings! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 4, 2022
I have recommended several friends to switch from Verizon. Prices are so much better and the coverage has improved. Previous dead zones are no longer dead. Very happy with the service so far. Three months into using Pure Talk so far.
Reviewed Jan. 4, 2022
Internet connection did not work 70% of the time. Couldn't send pictures by text. Just unreliable. I went back to ATT and now everything works perfectly. Followed all the instructions but it did not resolve anything. As a reseller I didn't get the performance.
Greetings, Robert! We regret to hear about your experience with Pure Talk and hope that you try our service again in the future. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Jan. 4, 2022
The phone service works great! With our former service we had to go outside to make calls. Internet streaming works well in the mornings, but not so great in afternoons, evenings and weekends when more people are home from work. We love the rates!
Hello, Ellen! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have.Happy Savings! Thank you for your feedback! It is greatly appreciated.
Updated review: Feb. 17, 2022
They gave me an updated APN configuration and now my phone has great service. I have service almost everywhere I go now and I live in an area where a lot of people can't get service unless you have a certain carrier. But my phone picks up now where most won't. I'm very happy. Thanks Pure Talk for the help when I needed it.
Original Review: Jan. 4, 2022
I live in the country where service is limited and I had Sprint and TMobile (when they switched) and wasn't happy with their service at all. When I switched to Pure Talk it got a little better but I don't get any calls at home but I can call out and for some reason I can no longer send pics any more. My husband uses Straight Talk on the Verizon network and has great service. I was hoping not to switch to Straight Talk or Verizon but it looks like I'm going to have to. Hope your service gets better and maybe I can switch back at some point.
Hi there, Korin! We regret to hear that you are experiencing issues with accessing the picture messages. It seems that your device's APN settings may need to be reset. Please follow the steps listed below, then restart your device. Concerning coverage within your home. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for any inconvenience this may have caused you. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
Reviewed Jan. 3, 2022
So far everything is working fine except I have to talk to tech support to receive pictures, I can send them. I have almost as much coverage as I had with Verizon but am pleased with PureTalk because it is 88 dollars lower. Thanks.
Greetings, Jason! We regret to hear that you are experiencing issues with receiving MMS messages. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Jan. 3, 2022
Excellent customer service!! Pure Talk staff are very helpful, knowledgeable, and friendly. Pure Talk USA prices are very affordable, especially if one obtains their cell service through AMAC. Pure Talk USA offers a variety of phones and plans to fit everyone's needs.
Hi, Don! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 3, 2022
Have reset many times but phone doesn’t keep settings in place. Can only place emergency calls and can’t receive any calls. After resetting, it will work for a day or two then has to be reset again. We are ready to go back to our previous carrier. We need to return free Apple phone. Please advise the next step.
Greetings, Sharon! We regret to hear you are experiencing service issues. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 3, 2022
plain weird. They did not identify themselves, they acted bored they seemed like they had contempt for me and didn't like their job.
Greetings, Michael! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than optimal customer service as this is our top priority. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 3, 2022
I certainly appreciate the discounted rates compared to big mobile carriers, however I do feel like the actual coverage and reception I get is NOT as good as big mobile carriers. My hotspot doesn't seem to work as effectively or as efficiently as it used to with my previous mobile service. Also my voice messages do not allow for transcribing as it did with my previous carrier. And Sometimes, music, pics, app do not download as quickly as I am used to because signal is not strong.
Greetings, Angelina! We regret to hear that you are experiencing service issues. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 3, 2022
My calls drop continuously no matter where I'm at. In the city, out of the city, in the mountains, everywhere. It's really Unforgivable! I'm going to drop it as soon as I can get another service here in the next day or two.
Greetings, Joseph! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 3, 2022
Using this feature is cumbersome because you can't preview the numbers that have called. You have to listen to all the messages each time and you have to actually remember to check your voice as there is no visual clue that new vm has arrived. I'm certain I will get used to having to intentionally check my mail as I get more accustomed to the difference. Other than this I see no difference from my previous carrier.
Greetings, Jon! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 2, 2022
Connecting to Pure Talk was efficient and hassle-free (unlike another service which I tried before this). I am unhappy that I have to dial into voice mail and in addition need to enter a password each time; this is a hassle for me! Why can't I just listen to the message? That is why my Pure Talk experience is not a five star.
Greetings, Laurel! At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Jan. 2, 2022
While using prepaid GSM smartphones I've shopped around for the best value while trying many network operators. Even though PureTalk doesn't have an app, they have a very easy setup experience and their AT&T based service is among the best in the RTP area. I've decided there are no better operators to choose from for GSM service and will be sticking with PureTalk for a long time to come. Warning: If you want advanced calling features like VoLTE or Wifi Calling, be sure you have a 100% AT&T compatible phone. You can bring incompatible phones to the network and they will receive service, just know that you need to be compatible to receive advanced features.
Hello, Stephen! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. We are always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 1, 2022
Everything went smoothly from the start to the finish. I was disappointed in the phone price and how that worked out but I am enjoying the service. I ended up paying more than the other service that I looked at but I am satisfied. Thank you,
Hello, Larry! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 1, 2022
We have been very happy with the service so far. No problem using my hot spot. We were in the Palm Springs area of CA and the only time service was spotty otherwise we would recommend this service to our friends. Love the savings!
Hello, Tom! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Jan. 1, 2022
We made the switch about 3 months ago and brought over our own devices. So far the reception is more reliable than we had with USCC. I have service in areas Downeast that I did not before and less dropped calls. Overall the coverage is the same or better in every area that I have compared, mostly better. Speeds are better too but all your data counts against you including streaming music and whatnot. Even with upping my data a couple gigs I am saving well over $100 a month with 4 lines and we are much happier all around.
Hello, Ben! Thank you for making the switch to Pure Talk! We are delighted to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 31, 2021
This was the worst experience in my lifetime... Going to write Mark Levin a Letter... He was so wrong about this company. He should know everything that happened.. We're seniors and need the phone. We purchased two phones Oct 27. It's now January and we still don't have phones to use and they are taking our money monthly... We sent wife's phone in to be fixed... We've not gotten it back.
Greetings, David! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We'd like an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 31, 2021
Easiest transition to a new carrier that I've ever had. Been with Sprint T-Mobile and AT&T. The Pure Talk support staff is amazing which is amazing considering the low cost. My hobbies keep me traveling a lot. I always have signal even when I'm out in the boonies.
Hello, Sharon! We are delighted to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 31, 2021
So far, my experience has been really good! I have tried the services of several of the big-name carriers and none of them have lived up to their names! Pure Talk so far has been a pleasure! Thank you very much for a cellphone service that finally lives up to the services it is meant for.
Hello, Richard! We are delighted to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 31, 2021
I listen to Mark Levin daily & he promoted Pure Talk, so I decided to switch from my carrier of many years. I have nothing to say but good things about Pure Talk. At first, I was very leery because they had no “brick & mortar” store to go to if there were problems. However, I have to say their Representatives are so helpful, They walked me through the set up, & are very patient & professional. They assisted me with any questions I needed assistance with. I definitely recommend everyone should switch to Pure Talk. The service so far is flawless, & their prices are great! Church Pure Talk USA out, you will wonder why you did not switch before!
Hello, Ingrid! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 31, 2021
I need data to run my laptop using my hotspot. I never ran out of Data with Verizon. And my plan was similar to the $45 plan here. I don’t understand why Pure Talk Data goes at three times the speed of Verizon’s Data. Either way, I was forced to upgrade to the unlimited plan. That claims even when I go beyond the data allotment it will still work just be throttled back on speed. This is 100% untrue. I was a big fan of your company and happily signed a 2 year contract and have even added phones to my plan.
First off when the limit is hit it’s finished. No matter where I am or how good a connection 5G or not. I have sat with perfect signal trying to send a critical Email that ultimately lost me a contract for 45 minutes before giving up and accepting delete. I was going to upgrade my other phone Line as well but no need. Unlimited should be just what it says it is and not this ** false advertising campaign you are running. Also my hotspot disappears. I can’t fathom keeping a plan this expensive that doesn’t work as advertised. Will you send me an unlimited wireless wifi unit so I don’t lose my business? Couldn’t find them on your website but mine should be free.
Greetings, Sheanon! Once you reach your allotted amount of high-speed data, the speed throttles down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. At this time, we do not offer or support Wi-Fi or mobile hotspot devices. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 30, 2021
Pure Talk USA delivers! I have not had an issue with service or coverage since switching over from AT&T. I am an Over-The-Road trucker and I’ve had coverage everywhere that I travel. Zero issues! Great savings! I’m satisfied, thus far. Thank you, PureTalkUSA.
Hello, Cory! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have.Happy Savings! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 30, 2021
It looks like you're taking away from our data even on wifi. I'm switching to someone else if that's the case. You should not be taking megabytes from our 10gb if I'm on my home wifi. Especially when you don't allow wifi calling on your service.
Hi there,James! We regret to hear about the experience you have had with Pure Talk thus far. Once you reach your allotted amount of high-speed data, the speed does throttle down to 128 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. If you are connected to a Wi-Fi network, this will not use your cellular data. If you would like to make changes to your service plan, you may log in to your account portal online via our website. Once you have logged in, click on the " Plan" tab and select Change Service Plan. You will have the option to upgrade your service plan "today" or "next billing cycle". Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Dec. 30, 2021
You have a Great product, our service is very good and we get signal everywhere we need it, you have great customer service agents that speak English and are knowledgeable and patient, your company that isn’t woke and run by a veteran. Thank you!
Hi, Rebecca! We are delighted to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 30, 2021
I was nervous about handling the transfer from Sprint to Pure Talk on my Android. The instructions were clear & helpful, and a call to Tech support regarding voicemail was also helpful. I am hopeful that when I change device (on upgrade) that Pure Talk will help adequately.
Hi, Barb! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 29, 2021
On 3 of our phones the internet is garbage. On wifi not bad But internet is lousy. Signing up was a nightmare... Long and mishandled. We paid for a month and went a month without internet. Service over phone not good.
Greetings, Alex! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 29, 2021
Within the last 1 or 2 my phone has quit receiving pics as well as sending them. I cannot receive GIFs nor long texts. My husband's phone has been acting up even longer. We just became customers the beginning of Nov however we started the process the end of Oct. I cannot text in texts with more than 1 person either.
Greetings, Tanya! We regret to hear that you are experiencing issues with sending and receiving MMS. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 29, 2021
Much of the service works well, but there are several significant problems. Out of the box, my Samsung Galaxy A32 5G could not reply to messages with more than 10 recipients. Replacing Samsung Messages app with Google's fixed that. Some days the phone loses its connection to the carrier network and must be restarted to get connected again. This occasionally happens multiple times per day. Likewise, the phone occasionally gets only loud noise when I answer a call. Restarting the phone is also the only fix when this happens.
Greetings, Steve! We regret to hear you are experiencing issues with your service. At this time, we only support group messages of up to 10 recipients. Please accept our apologies for this inconvenience. If you have any further questions or concerns, our Technical Support department is always eager to assist you. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 29, 2021
I hadn't changed cell carriers in almost 20 years and had lots of questions. PureTalk staff answered my questions and held my hand as we brought over my old and my husband's brand new phone. I was so pleased with quality and eagerness of staff to support me. They offered ideas for transferring data from one phone to another and had answers when voicemail wasn't working. Thank you for making this transition as easy as possible.
Hi, Robin! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience with Pure Talk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 28, 2021
I signed up for your service at half price 20$, y'all sent a chip because I WAS going to use the phone I had. It was in too bad shape. So I did NOT activate my service. 2 month later I BOUGHT a NEW phone from y'all and activated service. Y'ALL NEVER REFUNDED MY 20$. I WANT MY ** 20 DOLLARS DAMMIT! TAKE IT OFF MY BILL OR REFUND TO MY ACCOUNT.
Hi, Alan! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Dec. 28, 2021
First, had we known we were going to get Google phones we would never have signed up with Pure Talk. Second, we get very poor service and often no service in the back of our house. This has been like a nightmare since we signed up including having our old service cut off when our new service wasn't working yet. When we call in about bad service, we have to go through filling in a form that is supposed to correct the problem but only lasts a short time.
Hi there, Melissa! We regret to hear about your experience with Pure Talk thus far. Please be aware that outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 28, 2021
I purchased the $45.00 dollar a month plan that I am suppose to keep it for 2 years to be able to get the free phone from you. I am not sure what month I actually got it. In November I think and I am wondering why you would give someone a free phone which is not free unless I purchased the $45.00 monthly plan. What happens when this phone dont work.
Hi, Charles! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Dec. 28, 2021
Pure Talk has provided me with great service so far, even though the cell phone experience is rather new to me! Would I recommend someone to Pure Talk!? Yes I would!! Well at least so far I would for sure!
Greetings John! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 28, 2021
I am a former long time AT&T customer, I have noticed a change in performance (less reliable) and often I will have trouble sending images when sending text messages and it does not seem to be resolved following online instructions for this issue.
Greetings, David! We regret to hear that you are experiencing issues with sending picture messages. It seems that the network settings within your device may need to be reset. Listed below are the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 28, 2021
Disappointed in the service. When I am at work I can't call out or receive calls. If I am at home I don't always receive calls. If I am on internet at home, I can't send a message. I have to turn internet off to be able to send a message. My phone does not always ring when someone calls me, and does not say missed call. Very unpredictable service and I will probably not stay with it.
Greetings, Donna! We regret to hear about your experience with Pure Talk thus far. Coverage may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Regarding text messages, will not send if Wi-Fi has been enabled. Thank you for your feedback, as it has always helps us to improve the Pure Talk experience.
Reviewed Dec. 28, 2021
I cannot get coverage in my house! When I talk with friends and family I lose the call more than 50% of the time and I am constantly told “you are breaking up”, “you are fading in and out”, “I cannot hear you, hello?, are you still there?” I NEVER had this issue with Verizon and that is why I paid more to stay with them so that I could talk to others in my home! Let me know if this cannot be fixed and I will decide if I stay with you or not.
Hi there, Tony! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 28, 2021
My experience with Pure Talk had been excellent. Very professional Customer Support helped me set up our phones. The coverage is exactly the same as AT&T but paying half the price. I am a very satisfied customer and would recommend to all of my friends and family.
Hello, Debbie! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your service thus far. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 28, 2021
Only been with this service a short period, but think it is great so far. Service seems to be very reliable, and when asking questions about their services they are responsive and want help in any way. I recommend this mobile phone service to my friends who are dissatisfied with their existing service and plans. Great Service.
Hello, Dennis! Thank you for making the switch to Pure Talk! We are pleased to hear that you are enjoying your service thus far. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 28, 2021
Service is ok and cheap. Not as described on the website. I still don’t get service in most of the spots I was hoping to. I live out in the country and was hoping to get service out here like the website coverage map showed.
Greetings, Nathaniel! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 28, 2021
I think that Pure Talk service is great and have recommended your very efficient service to others. Also I believe that the overall price is remarkable!! I am very happy that I am a customer of Puretalk. Other carriers are ridiculous in Price! Thanks for wonderful Service!
Hello, Yvonne! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 28, 2021
We test drive your product and have been very satisfied and now are telling friends and family about PureTalk. Sometimes my internet is frustratingly slow and I have low bars (1 or 2) but I’m not sure the cause; even with that, my 5 star rating for PureTalk stands because of the excellent and very responsive customer service and their incredibly great value!
Hello, Marc! We are pleased to hear that you are enjoying your Pure Talk service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 28, 2021
Setting up my existing iPhone 8 wasn't as easy as advertised. A "how to set up" video would be helpful. The coverage isn't as good in my area as what I had with Verizon (3 bars) which could be AT&T's coverage (2 bars). Is my data on the unlimited plan (the data I send to clients) being throttled? It is slower than Verizon. If I didn't dislike Verizon so much, I would cancel and go back.
Greetings, Robert! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 28, 2021
We were very hesitant about switching our numbers and service to PureTalk. We have always had service off Verizon towers and I’ve had the same phone numbers for over 20 years. Didn’t want to lose those. But after working with customer service and talking to them they took the time to answer all my questions. We are extremely happy with pure talk USA. Not only is the service incredible customer service but so is the service on our phones. We are very happy all the way around with everything you have provided.
Hi, Crystal! Thank you for making the switch to Pure Talk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 28, 2021
I love the savings but we have had some glitches with the service, especially the messaging. After reaching out to customer service I was sent a list of instructions to work through that. Would have been a real challenge for someone who wasn't tech savvy. Feel free to contact me for more details or future input.
Greetings, Jim! We regret to hear that you experienced issues with your service. Please accept our apologies for any inconvenience this has caused. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 27, 2021
Love the Pure Talk rates and customer service. My reception is much better than what I had with Verizon. However, today I cannot make or receive any calls as my network is down. Where does a network go? When will my service be restored?
Hi, Dawn! We have reviewed your account and it appears there is no outages in your area. We have sent a signal to your device. Please power off your device and back on. If problems persist please contact our Technical Support department at 1-800-768-4360.
Reviewed Dec. 27, 2021
Very pleased with the service and the price. Thank you for helping us to change from Verizon. Recommended to us by Rush Limbaugh before he passed away. It is exactly what he said it would be. Thank you. Also heard it on Sean Hannity radio program.
Hi there, Pauletta! We are delighted to hear that you're enjoying your Pure Talk service and that you're saving money by making the switch. . Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 27, 2021
After being on hold multiple times for extended periods I finally give up getting customer service. I've updated my phone plan to unlimited data and my data is super slow when it works at all. I'm about to cancel my plan and I was going to add my wife to the plan but I can't even get customer service to answer my calls. In one case I was on hold for a half an hour before I gave up.
Hi there, Larry! We regret to hear that you are experiencing issues with accessing the internet. It seems that your device's APN settings may need to be reset. Please follow the steps listed below then restart your device. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 27, 2021
We think it’s great. Happy with it so far. My wife talks to her family in the Philippines with good clarity. Face time. The only thing Is we might need more gigs, she gets close to running out by in of the month. But I’m on fixed income now so money is a priority. Pure talk is helping us financially a lot. Thanks.
Greetings Sidney! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 27, 2021
I have been on hold for almost two hours and have spoken to three different representatives trying to get help with 1st steps of becoming a Pure Talk customer. If this is a sign of future dealings with Pure Talk reps then I will admit defeat, and stay with Verizon. Honesty, I was just trying to save some money but I'd rather pay an extra $50 with Verizon, at least I know their customer service reps answer the phone and will try to help.
Greetings, David ! we regret to hear about your experience with Pure Talk thus far. Please accept our apologies if you were unable to find our contact information via our website. We will be sending you a private message. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Dec. 27, 2021
We have been extremely happy with Pure Talk. The three main things we have been happy with have been the customer service, pricing and cell coverage. When I would call customer service of our former cell provider, they usually were very difficult to understand due to a thick accent. The first time I called Pure Talk with a few questions about signing up, the person I talked to was so helpful, and most importantly, I could understand every word she said. That one aspect alone motivated me to seriously consider switching to Pure Talk. I am very happy with the Pure Talk product.
Hello, Scott! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 27, 2021
Because it was so difficult to get the phone service transferred over and took so long my wife won’t transfer her number. I tried to get Pure Talk to save money. Now I have to pay for 2 phone services and it’s cost me way more. I like the people that I’ve dealt with at Pure Talk but I can’t afford paying for two services. I went from paying a little under $200 at AT&T to now paying over $300 because of being billed by both of you. Don’t remember the order number. I wanted to recommend you to others but I can’t tell them that my experience has been good even though I wish I could.
Greetings Ben, we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered while setting up service. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Dec. 27, 2021
About 2 months ago I purchased iPhone 12 from Puretalk and change from At&t to Puretalk. I have called 3 times and can't resolve the issue. Your customer service agents were kind and tried. I previously had iPhone 6, 8 & 10 with At&t and no problem with Hotspot. I have poor internet service at my home and occasionally need the hotspot. I purchased your unlimited plan but have no benefit from it.
Greetings, Robert! We regret to hear that you are experiencing issues with accessing the internet. It seems that the network settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Tap Settings > General > Reset > Reset Network Settings
Reviewed Dec. 27, 2021
My transfer from Verizon to Pure Talk did not go smoothly and all saved data, photos and contacts were lost. Now I am getting a message that I have used 2mg of data(?) I thought this Service was unlimited. This Nokia phone leaves a lot to be desired. It is very specific in how I am to hold it while I search and type. It also locks up on occasion requiring a restart.
Greetings Daniel, we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered while setting up service. We would like the opportunity to look further into this matter to help resolve this issue. We will be sending you a private message. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Dec. 27, 2021
I inquired about receiving the Veteran's discussion and was provided the instructions and email address. I inadvertently spelled the address wrong, and the email kept getting bounced back. I called to see where the error was and was given the address again and sent in my request. In less than 24 hours I received a response the change was made in my account and a thank you for my service (the last part was not necessary but greatly appreciated.)
Hello, Vance! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 26, 2021
I almost never get more than 1 bar anymore, no matter where I go in Sacramento. My wife hates the service, since she is a Door Dasher and the coverage affects her work product. We will probably switch back to Verizon this next year.
Hi there, David! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 26, 2021
This week I called three times and techs could not help. The last tech sounded like she just rolled out of bed. Her attitude and tone of voice were very unprofessional. I had to ask if she was still there several times. I couldn't tell if she was on her phone doing something else or helping me. The three techs took me through APN settings (which vary from the email they send) to try to get my cell to send photo texts. None could help. The second tech put me on hold because she didn't know what else to do to fix the issue. She never called back, after the call went to the original options as if I had just called again.
I expected more from a veteran-owned business. Currently, except for price and Puretalk not donating to organizations I do not support, I am 40% out of 100% whether we will stay with PureTalk. Please improve customer service experience through short wait times, professional phone calls, call clients back when you drop the call, seek supervisor help if techs can't figure out what to do next, etc. I still need help my getting phone to operate correctly. Websites do not work right with Duck Duck Go, I can't find Google Play after disabling it, etc. Thankfully I can actually do photo texts now. I don't know what happened to fix it.
Hi, Gina! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you and the hold time you have encountered as we are working diligently to rectify the issue.Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Dec. 26, 2021
Very happy with Pure Talk. Outstanding money savings and absolutely no change in service. Pure Talk customer service is outstanding. They are readily available and very helpful with any questions you may have. Highly recommend Pure Talk to everyone.
Hello, Gary! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 26, 2021
We’ve had your service a few months but my wifi freezes in every place. The AT&T seemed to keep me connected! We will continue a few months to see if it improves. AT&T’s service is known to be weak in our area but something is not working properly.
Hi there, Thom! We regret to hear that you are experiencing issues with network connectivity. It seems that the APN settings within your device may need to be reset. Listed below will be the instructions if you would like to reset them yourself. You may restart your device and test to see if this feature is available. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
5. Save (More OR 3 Vertical Dots)
6. Reboot Phone
7. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 26, 2021
3, Savings projected are factual.
4. Customer support is most professional and provides complete satisfaction.
4. Thank you Sean ** for this recommendation.
Hello, Steve! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 26, 2021
The price is definitely right for our 3 phone plan; however, we have sporadic issues with service, including the ability to send and receive text messages with photos. We can receive some videos, but not send them. We must Wi-fi at home in order to receive good phone service and, because of the Pure Talk partner in our area, some areas are still dead spots.
Hi there, Betty! We regret to hear about your experience with Pure Talk thus far. Please kindly be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to take a further look into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Dec. 26, 2021
We couldn’t consistently access internet. We could not reliably send or receive texts. We could not send gifs in group texts. The service was terrible. Customer service consisted of a manuscript general email rather than personal troubleshooting. We were very disappointed and wouldn’t recommend Pure Talk
Greetings, Susan! We regret to hear about your experience with Pure Talk and hope that you try our service our again in the future. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Dec. 26, 2021
Excellent price!!.. Excellent connections, glad I switched. ***Excellent customer service and rapid response!!! Will recommend Pure Talk to friends!!! There is nothing more I can say because I am so pleased with the service I have received thus far from your Company.
Greetings Eileen! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing Pure Talk!
Reviewed Dec. 25, 2021
Very disappointed that this cannot be easily included with your plans. It was not explained by customer service when signing up and I didn’t even ask because Verizon had it and I’m sure ATT does too. The complicated way to get your plan and it only lasts 30 days is ridiculous.
Hi, Heidi! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helps us to improve the Pure Talk experience.
Reviewed Dec. 25, 2021
We could not always receive or send MMS messages. It took a couple of calls to tech support over the first month to load settings that worked for us. All has been working well since! We're still getting use to Android system having switched from Apple. We are happy with our switch to Pure Talk.
Hi, John! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. Overall, we are happy our Customer Service department was able to resolve the issues you were experiencing. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Dec. 25, 2021
I rarely have more than a bar or two of service… 4G pfftt, no such thing with Pure Talk. The monthly fee seems reasonable enough until you consider the fact that service is terrible. Too bad real business calls that I depend on, aren’t as well received as the ** spam calls I receive are!
Hi there, Jim! We regret to hear about your experience with Pure Talk thus far. Please be aware that outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience
Reviewed Dec. 25, 2021
I was looking for solidly reliable service together with reasonable and minimal feature set, independent of a major carrier. I found exactly what I was looking for in PureTalk. Keep up the great work and thank you very much for sustaining free markets by providing such a superlative alternative to large carriers.
Hello, John! We are pleased to hear that you are enjoying your Pure Talk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 25, 2021
While your service is saving me tons of money over Tmobile, the service is glitchy. I hope it gets better because I don't want to go back to Tmobile. I don't want 5g and that is the reason I went to you. Thanks
Greetings, Deborah! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 24, 2021
I do get phone service almost everywhere. I am not satisfied with my phone. I don't receive some messages and I can't use my data I'm paying for. The only way I can use the internet and the apps if I am hooked up to WiFi. I have tried to turn off the WiFi and use the Pure Talk data but does not work. I am not sure if it's the phone or Pure Talk themselves. I have been told from someone this phone has a history of complaints about this issue.
Greetings, Jeffrey! We regret to hear that you are experiencing issues with accessing your data. Your device's APN settings may need to be reset. Listed below will be the instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
6. Save (More OR 3 Vertical Dots)
7. Reboot Phone
8. Select "PT RESELLER"
***to ensure data is working: turn off Wi-Fi AND data on***
Reviewed Dec. 24, 2021
I moved my service from T-Mobile as they were overcharging for hot spot usage. I checked PureTalk coverage before I moved my phone. Thankfully, I am not being overcharged but I have terrible reception. Half the time, calls drop and I am unable to use the data. I called customer service and she said.. "We don’t guarantee service with Android phones." It sure would have been helpful to know this before transferring service. I was with T-Mobile 20 years. Even though they overcharged for data… I at least had service.
Greetings, Paula! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee that the mobile hotspot feature will function for all Android devices. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 24, 2021
I haven’t got voicemail set up yet because it’s not easy to understand the process. While typing this, I went to submit and received a message it had timed out. I’m dissatisfied with several things. Sure can’t put it with 200 characters.
Greetings, Susan! We regret to hear you are experiencing issues with setting up your voicemail. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 23, 2021
Ordered new Samsung Galaxy A32 5G phone...Simple to activate from old phone to new one...Phone is working great and the service from Pure Talk is fantastic!..Will be purchasing another new one for myself soon...Just need to decide want I need to replace my phone...A lot to choose from with competitive prices.
Hi, Dan! We are delighted to hear that you are enjoying your Pure Talk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 23, 2021
I want to give 5 stars for the service I get with Pure Talk, that part is nothing short of awesome. However, I’ve only been a customer for 2 months now. Both months like clockwork there has been a glitch when trying to call out at the end of my billing cycle. I’ve even paid my bill early and paid the $5.00 fee to pay early. Every month near the end of my billing cycle I try to dial out, when I do I get an error message saying my balance is too low to make a call.
I’ve been lucky so far that this has happened when customer service is open. I call, they do something in the computer, then I restart my phone, and all is right with the world. But, if I had this happen after hours, I’d be without service until they open in the am. I’m not okay with this. I’ve talked to customer service about this and they said it’s a known glitch, and they MIGHT be working on an update to fix it. This is poor customer service in my opinion, on puretalk's end, not the call center employees. If they could fix the glitch, they would get 5 stars from me.
Greetings, Julia! We regret to hear you are experiencing issues with calls. Please accept our apologies for the inconvenience this has caused. Our Technical Support department has added your line to our high usage list to help prevent this issue from occurring again. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 23, 2021
I get poor coverage in areas that weren't a problem with my prior carrier, AT&T. Service doesn't work well with Google maps, it shows inaccurate location during use. Overall I'm a little disappointed with the service but will give it some time.
Greetings, Sean! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Dec. 22, 2021
Total Nightmare, 17 phone calls to switch companies and still no texting, limited service on system. So I order a new phone directly from Pure Talk and it takes six plus days to arrive, I leave for business trip, no time switch units and I was hesitant to do so after the lack of any service from pure talk. Emails, what a joke, I respond to the email and nothing happens as the person is never available!!!! Supervisor, Who are these people in charge???? They will never get on a direct call because they are COWARDS and INCOMPETENT. So Many Hours Wasted on this company. After I finally get to switch the phone it is a failed device and the calls to get it exchange is a new NIGHTMARE ALL OVER AGAIN!!! If I don't receive a working phone, law suit will be next!! Veteran started this company! Who Jimmy Carter!!
Greetings Carl! we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any issues you may have encountered while setting up your device. We would like the opportunity to look further into this matter to help resolve this issue. We will be sending you a private message. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed Dec. 22, 2021
PureTalk has great customer service! They answer your questions before and after subscribing. I only missed giving them 5 stars because I'm not happy with the Nokia phone I bought from them. I wanted a 'dumb' flip phone, but none was available through PureTalk, and hardly any for sale with good reviews with their 4GLTE service. I do want to give a review of the phone, it is horrible to text with. I did not want and still do not want a smart phone. I may have to find another phone, but I will stick with PureTalk!
Hello, Linda! We are thrilled that you made the switch to Pure Talk and are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Dec. 22, 2021
Excellent customer service. My coverage seems to be very close to when I had AT&T. But so far I don't have any complaints. They are half the cost or less plus I get a military discount. Again they are excellent. I would highly recommend.
Greetings, Perry! We are pleased to hear that you are enjoying your Pure Talk service and that making the switch was a breeze. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalkusa.com
Newer reviews available
Get the most up-to-date feedback from recent customers.
See the latest reviews