PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed Feb. 4, 2023
I can't make or receive calls most of the time. I have talked with technical help numerous times...no help solving my problems. When I call in to customer service it is horible, they don't understand, they can't help me and it takes an act of god to talk to Tech service. Still have the problem if you want to help?
Oh no, Mike! We're sorry to hear you are experiencing issues with making and receiving calls. Please accept our sincere apologies for the inconvenience this has caused and if you received anything other than an optimal customer service experience. We're committed to resolving your issue, and an agent will reach out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 4, 2023
Was a rocky start when I brought my own device. Found that the service somehow didn't support my android version so I had to buy a new updated phone. I didn't expect to buy a new phone, is why I brought my own.. besides the downfall of buying a new phone it's great service, great price options. No dead spots anywhere I go and I have grown to like my new phone so all is forgiven 5 STARS!!!
Hi there, John! Although we're sorry to hear that you experienced issues with device compatibility when switching to PureTalk, we're thrilled to know that you are enjoying your service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 4, 2023
Prior to subscribing to Pure Talk I called their agent directly because my cell phone is for 98% business use. I was told that everything would remain the same as for the features and service I was receiving prior to the conversion to Pure Talk. This is not true. My Verizon Wireless "Visual Voicemail" will not work even with Pure Talk Technical help. I asked for a small credit for this system which I use daily. Pure Talk refused. My phone is a Samsung Galaxy A 51 Android.
Hello, Peter! We apologize for any miscommunication that has occurred and for the inconvenience you've been caused. While we offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above, visual voicemail may not function on all Android devices. At this time, we are unable to troubleshoot this matter further. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 4, 2023
One of the things that I miss is talking directly to the customer service rep without authorization from my husband. I would guess that Pure Talk would have a record of the two cell phone numbers: 1 being my husband, Gregory C ** at ** and mine, Elaine **, at ** and given past authorization given by Greg. Sometimes it is inconvenient for him to call during the day since he is at work at NASA. In order to resolve a problem, he needs to reach home early on the weekends, not on the weekends. When we both forgot our voicemail passwords, it almost a month for him to call due to his work schedule and your office hours.
Hi, Elaine! We understand your frustration and are happy to assist you! For security purposes, account information can only be shared with the account holder or the name listed on the account. You may add your name as the account holder by logging into your Account Portal and selecting the Profile tab. For the account name, both names can be reflected by adding your name beside your husband's name. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 2, 2023
Dropping my phone bill from almost 80 dollars to 47 alone was worth the change. I have no dropped phone calls and My GPS now works everywhere I go. I live out in the country and ATT left me stranded a few times. My only issue is at times the internet slows to a crawl and not having it in my home I depend on my phone. I don't stream movies and likely wouldn't with this issue. Oerall though I am very happy with the phone service.
Wow, Sallie! We're impressed by your vast monthly savings and that you're receiving such excellent coverage. If you begin experiencing slow data speeds, we'll be happy to assist you with troubleshooting steps. Please get in touch with us via phone at 1-877-820-7873, email at info@puretalkusa.com, and on social media sites Facebook, Instagram, or Twitter for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 2, 2023
I am very happy that we switched from Verizon to PureTalk. I have not noticed any change in quality of service. I also really like the fact that the customer service team is located in the U.S.. I have and will continue to recommend Pure Talk to friends.
Hi, Shane! We're delighted you're enjoying your PureTalk service and receiving excellent coverage. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 2, 2023
Voice-mail is not as friendly as our previous provider. It had voice-mail notification. With Pure Talk I have to call my number and type in my password, as you know. I now check voice-mail once or twice a day instead of when a voice-mail is recorded. Other than voice-mail we have no regrets in switching to Pure Talk.
Hi there, Eugene! We have enabled the visual voicemail feature for your lines. This feature allows users to receive voicemail notifications and view their messages. Please be aware that we can only guarantee that visual voicemail will work with iPhone models 6S and above. We cannot guarantee this feature will function for all Android devices. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 2, 2023
I signed up for PureTalk 9/23/2022. I received my new iPhone soon after. It was not activated till 11/4/22 because I needed help to download. My agreed replacement credit of $35 was changed later to $30 because I did not activate within 30 days. When I received the email I declined the offer because it said the cell was returned late. I was returned immediately, arriving 11/7/22, Track #**. While trying to rectify, I received the phone back. PT reps have been very nice, but can never get to manager to help. Pure Talk advertises that you can keep your phone, but not true, if you are w Verizon because of their technics.
Hello, Carole! We're disappointed that you were unable to receive your trade-in credit. We have partnered with Phobio, a third-party company, to offer the device trade service. They may decrease the credit amount for various reasons, including not returning the device in a specified timeframe. Please accept our sincerest apologies for the inconvenience you have been caused. We value you as a customer and have applied a bill credit of $35 to your PureTalk account. This credit will be applied to your next billing date on 02/03/2023. Regarding device compatibility, the device must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and be fully network unlocked. As iPhone models use both the GSM and CDMA networks, we support iPhone models 6s and above, provided the phone is network unlocked. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 1, 2023
I previously utilized Verizon and then later AT&T. Both provided terrible connectivity, when they moved on to 5G. With Puretalk I now have great connectivity, actually the best ever. My wife has terminal cancer so I must be within reach at all times. With Puretalk I am always in reach via my cell phone. Thanks. Now I just have to figure out how to get my email link to work between my Mac and my cell phone.
Hi, Allen! We're so glad that you're receiving excellent service, and that you know it's there when you need it. Regarding your email, you may utilize the default email app on your phone, or download your email provider's app to your cell phone. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 1, 2023
After our old carrier service gave us a terrible time unlocking our (multiple) phones, the customer service representatives at PureTalk were very helpful & friendly. Juan and Anayka were both so knowledgeable & were able to troubleshoot, ultimately getting all 3 of our phones up & running! Thanks to Juan and Anayka @ Puretalk!
Wow, CC! This is what we love to hear! We're proud to know our support agents Juan and Anakya helped get your devices running and provided a fantastic customer experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 31, 2023
Without exaggeration Pure Talk has cut what I was paying Verizon in half with identical service. Did not realize just how much savings realized by switching. Pure Talk is transparent with their plans and a pleasure to deal with. Without reservation I highly recommend this wonderful company.
Wow, Daniel! Saving 50% off your cell phone bill each month is incredible. We're pleased to hear about your experience with PureTalk thus far. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 30, 2023
I am so glad that I made the switch to Pure Talk. I am extremely happy with my service and I like knowing the fact that if I were to have an issue with my service.... I can talk to someone in the USA.
Thank you for making the switch to PureTalk, Robert! It's fantastic to hear that you're enjoying your PureTalk service. Our support team is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 29, 2023
Knowledgeable and friendly customer service rep. I use the phone everyday and do not have any problems. Cost is a lot less than what I was paying. Getting set up was easy and they answered any problems. There were no problems. Happy with it all.
Wow, Michael! We're thrilled to hear that you're saving money each month on your cell phone bill and receiving such excellent customer service! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 29, 2023
I'm disappointed in the signal strength. I've never had more than 3 bars lit up. Most of the time there is only 1 bar lit. I was pleased with your technical support. They were very helpful. I don't live in a remote area so I don't get why my signal strength is not strong.
Hello, Maureen! We regret to hear about the signal issues you are experiencing. We're happy to provide troubleshooting steps to ensure your device is connected to our network properly! With the device connected to Wi-Fi, please go to Settings > Software Update to ensure the device is utilizing the newest update available. Once this is complete, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, then enter the information found at the link below. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Jan. 29, 2023
Pure Talk helped me to understand the process of testing cellular service in rural KY! It was very easy to understand and to make the switch from from “V” to “PT”. I am more than with the pricing, service and help!
Thank you for making the switch to PureTalk, Sarah! We're thrilled to hear you're enjoying your service and taking advantage of our low prices! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 28, 2023
Have not been able to set up voice mail. I need assistance in how to set up my voice mail. Can someone please contact me as soon as it is possible for you to do so. I would greatly appreciate any assistance you can provide.
Hello, Sharon! You may set up your voicemail by pressing and holding one or dialing your mobile phone number. Then you will follow the voice prompts to set your password and greeting. If you cannot access your voicemail, you will need to reset it. To reset, you may log in to your account portal online at www.puretalk.com/account/login, select the Plan tab, and select the Reset Voicemail option. We're committed to resolving your issue and an agent will reach out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Jan. 27, 2023
After a frustrating customer experience with my big phone company, we heard about Pure Talk on the radio and decided to give it a try. I now pay less for 4 cell phone lines than I used to pay for 2. And the customer service has been excellent, every time. Even suggesting additional cost savings instead of pushing new product. Appreciate the quality and grateful for the price.
Wow, Jennifer! We're excited that you're saving so much money on your monthly phone bill since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 27, 2023
Great customer assistance. Keep up the good work. Appreciate the good phone costs and service! I just added a second line for my wife. I tell my friends about your service also and recommend they change over to enjoy the savings and quality service.
Hi, Paul! We're thrilled you and your wife are enjoying your PureTalk service and saving money on your monthly bill! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 27, 2023
No service irregularities so far. Had service everywhere I have been, but haven’t traveled much since I changed over. Price for my service is hard to beat. Thankful to talk to Americans if I call to ask questions.
Hi, Michael! We're glad to hear that you're receiving such excellent service! If you're ever worried about service while traveling, you may use our coverage map linked below to view any possible areas where the signal may be affected. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/coverage
Reviewed Jan. 25, 2023
Excellent customer service. Excellent cell coverage. And saving half from AT&T while adding 2 more lines. We have not had any issues since we switched companies. We initially heard about Pure Talk from Rush **. And since from Sean **. Last year we decided to try Pure Talk and we wished we switched much earlier. Thank you and God Bless.
Hi, Aaron! We're elated to hear that you are receiving excellent coverage and saving money on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 23, 2023
You guys are doing a great job and at less than half of what I was paying for US Cellular service. On a recent trip my wife lost service on her US Cellular service (nationwide....hardy har har). Oh wait we were in Texas so that may not part of the nation now. Keep up the good work and don't bother me anymore. I will let you know if you let me down. It was not as easy to hook up as Buck and what's his name said.
Hello, Gregg! We're thrilled to hear that you're enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 23, 2023
I have made numerous calls about the inability of this phone to get service while in the house. I have spent hours on the phone with both Puretalk and Nokia. I was told by Puretalk that you can't expect a phone to work indoors and there is nothing to do. Nokia's answer to everything is back up your phone then factory reset. They suggested this every time I've called them. I followed their instructions the first time, it made no difference. We are right in the middle of a 5g/4g area in a large city. I have been told by people at BestBuy that companies like Puretalk purchase coverage but we get the weak end of the towers, calls have secondary priority. I had T-Mobile before and never had an issue with coverage. I'm retired and a phone/service I can't use at home is worthless. I looked into cell extender systems and couldn't find any info to guide me to the right specification for the system to work with my phone. I would welcome speaking to someone and get the issue resolved. Be honest, let me know if the issue can't be resolved so I can move on to another carrier if I have to.
Oh no, William! We're so sorry to hear that you're experiencing issues with service inside your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our sincere apologies for this inconvenience. We're committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Jan. 23, 2023
I switched to PureTalk because I could get 2.5GB data (with the AMAC promotional offer) for only $20/month, which was only $1 more per month than the 1GB data I was getting each month from Twigby (now a Verizon-based MVNO). The free renewal of my AMAC membership was nice, too. I had a bit of trouble getting the data connection configured correctly on the Moto X4 I started on PureTalk with, but have since replaced that device with a new phone (with Android 12), and now have the data working properly, whether or not I'm connected to WiFi. I was previously a PureTalk user years ago for just a few months (with a very underpowered plan for my needs), but even then was quite impressed by the US-based customer service. Thank you, PureTalk!
Hi, Catherine! We're thrilled to hear about your experience with PureTalk thus far, and that you're receiving such awesome benefits from being an AMAC member! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 23, 2023
Great seamless service at a very competitive price. Very easy changeover of service. Former AT&T customer for 50 years. We saw no change in transmission speed and voice quality. I cannot say enough and would recommend Puretalk to to everyone!
Hi, Charles! We're delighted to hear that you're receiving such excellent service with PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 23, 2023
Everything was good and I am enjoying the service and savings. My only concern deals with the phone trade in. After switching my son to PureTalk on our plan, we needed to get him a new phone as his older phone would not work in 5G. A trade in was offered of $40 and we accepted that. When the box arrived, we shipped the old phone out the next day (October 2022). I get an email in December 2022 which says that since the phone was late arriving, the value was dropped to $10 and that I needed to accept it. I thought that was sketchy as I sent the phone in the next day but whatever. I attempted to accept the new offer but there was no way to do so. I clicked the link provided and it took me to my PureTalk account but again there was no button or page or anything to allow me to accept the new offer. The old phone was supposed to be returned but it was not.
Hello, Jay! We are disappointed to hear about the device trade-in difficulty you have experienced, please accept our apologies for the inconvenience you have been caused. PureTalk has partnered with a company called Phobio to offer the device-trade in service. The device trade-in dashboard may be reached using the link below. A private message will be sent shortly for further assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://phobio.com/tradein/dashboard
Reviewed Jan. 22, 2023
I love the fact that I now pay $69 per month for 3 Samsung smartphones, and was paying $198 per month with US Cellular, for the same data and coverage. Think of all the money I would have in the bank today if I would have switched sooner. Enough said!
Wow, Maurice! We're so excited to hear that you're saving $129.00 on your monthly service bill and receiving great coverage with your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 22, 2023
I have no complaints with Pure Talk. We used the same carrier since our first cell phone. The cost of our service continued to rise over the years and we decided to try Pure Talk. We have no regrets. Thank you Pure Talk. You have treated us right and now our cell service cost has been cut in half.
Thank you for making the switch to PureTalk, Thomas! It's awesome to hear that you are enjoying your PureTalk service and that you have cut your monthly bill in half! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 22, 2023
Great service and product. Much lower price and a firm that shares same values. No more big cellular customer and them funding against my values. The customer service exp has also been VERY positive when needed. Set up was relatively easy and used same phones as prior. I love this new set up. Family plan is the best.
Hi there, Dan! We're thrilled to hear that you are enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 22, 2023
I used Puretalk for 2 years and it was fine. Coverage was decent. I even had coverage in some areas of the country that my wife did not on AT&T. I drive through rural West Virginia every year on my way to visit family at Christmas. I had coverage the entire way. When I decided to cancel service, they initially blocked the transfer of my number. I called them up to clarify what I needed to do. They took my information then hung up on me. I did eventually get the number transferred, but it was not easy.
Hi, Mark! We regret to hear about the porting difficulties you experienced, please accept our apologies for the inconvenience you have been caused. Typically, a port request may be denied initially if the information provided to the new carrier does not match our records. We hope that you may come back to PureTalk in the future if we can better suit your wireless needs. Thank you for being a valued PureTalk customer, we truly appreciate your business!
Reviewed Jan. 22, 2023
Switching services didn’t go well. Nobody followed through on getting devices connected and getting service activated. iPad wouldn’t work for 2 months. Kept running out of data. Was a terribly experience. Your service was more expensive for me. So I switched back to my local carrier.
Hello, Michael! We're disappointed to hear that you had difficulties activating your service! Please accept our apologies for the inconvenience you have been caused. After reviewing your account, we confirm the line of service associated with your iPad is currently active. The high-speed data for your current billing cycle has been utilized and will be refilled on your next billing date. At this time, your iPad is using low-speed data, which is about 256KBPS. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 20, 2023
I recently made the change from the big V to Pure Talk after looking at all the different plans and pricing available. I chose Pure Talk because their rating and millitary stance. I don't know if it is their service or ATT, but my spam in both my message and e-mail apps has increased by over 1000%. I have a hard time keeping up with the deletion, getting as many as 50 an hour. Remind you the only change made was switiching from Verizon to Pure Talk. The span started withing 15 minutes after confirmation the port was complete. What is going on here???
Hello, William! We regret to hear that you are receiving spam messages and emails. We do not have any spam blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality or troubleshoot issues that may occur from its use. We also recommend registering your phone number on the National Do Not Call Registry listed below. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.donotcall.gov/
Reviewed Jan. 20, 2023
Pure Talk has good customer service and great prices. I do wish arrangements could be made to extend phone coverage overseas to Europe. ** offers international SIM card but I’m sure you know that. Overall, a worry free phone plan and good cellular reception. Thanks. Hanne
Hi, Hanne! We're delighted to hear that you're enjoying your PureTalk service! At this time, we offer international roaming services in Canada and Mexico, with additional countries ensuing. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 19, 2023
Good service, easy to transfer from previous expensive provider. I'm saving $50 a month with Puretalk. I highly recommend changing to Puretalk. If you are interested in saving your hard earned money, then Puretalk is for you, besides not giving any coverage.
Wow, Donnie! Saving money each month on your cell phone bill is amazing! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 18, 2023
I could not be happier with my experience and service with Pure Talk. When you speak to someone so far it has always been with clarity which is everything at my age and my hearing. You help in any way you can. P.S.Just wish I had switched sooner. Thanks again
Wow, David! It's awesome to hear that you're enjoying your PureTalk service and that our support team provided an amazing customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 18, 2023
I purchased two devices and multiple lines of services from Pure Talk. That was a mistake. Your company's saving graces were lower prices and stateside customer service. The efforts to resolve my issues with your devices were exceptionally bad. The new Samsung device I purchased had a defective battery and was unable to make outgoing calls. The battery regularly overheats. Your company refused to replace or repair the devices, and Samsung's repair vendor was of no use. I will be transferring all of my numbers from Pure Talk in short order. I am also considering litigation against your company.
Hello, Glenn! We regret to hear about the issues you are experiencing with the Samsung A13 device, please accept our apologies for the inconvenience you have been caused. As the device was purchased on 10/19/2022, it is outside of our device return policy, however, the device includes a one-year manufacturer's warranty. We recommend using the link below to contact Samsung regarding any device repair or replacement options.
https://www.samsung.com/us/support/contact/?model=N0002101
Regarding being unable to make outgoing phone calls, we'd like to provide some troubleshooting steps. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Jan. 17, 2023
I switched from Verizon because they have gotten very expensive and the service was not that good as they were in past. Switching was sorta easy, been better if I was more tech savvy. So far the service has been as promised and a heck of a lot cheaper than Verizon that I had. Cut my phone bill in half. I like the fact this is a VETERAN owned company, that's a big Army thank you.
Thank you for making the switch to PureTalk, Don! We're thrilled to hear that you're enjoying your service and that you have cut your monthly service bill in half by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 17, 2023
Bad service, limited coverage at best and no one takes responsibility, blames the customer. If not the worst experience in my life rates at the top! I really mean it. Pure Talk must need several more years of development to be a real player.
Oh no, Kevin! We're so sorry to hear that you are experiencing issues with coverage. Please accept our apologies for any inconvenience this has caused and if you received anything other than an optimal customer service experience, as this is our top priority. We're committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Jan. 17, 2023
I couldn’t be happier with your service and I appreciate your help in settling me up with your service. I was paying twice as much with my other carrier. Being eighty three I didn’t need all the data they were charging me for. I’m very happy
Hello, Richard! We're excited to hear that you're enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 17, 2023
I recently returned my primary phone ** to T-mobile. I left my second phone ** with Pure Talk. I would have left both of them but must have the multi-text option. I have more than 10 multi-text groups I need. I tried to get it fixed by talking to people at Pure Talk but NO luck.
Hello, Donna! We regret to hear that one line of service was cancelled with PureTalk due to group texting limitations. Please accept our apologies for the inconvenience you have been caused. At this time, our group texting is limited to ten contacts per group. This parameter is set by AT&T and may change in the future. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 17, 2023
I was with Pure Talk previously for about 3 years. Loved the price and the tech support. One day I switched to a 5g phone and called tech support because I had to purchase a new phone. The tech told me that I could just google that a fix it myself and she then shut off my phone. I went back to Verizon for the gunga deal price of $102.00 a month. Pissed me off! So I came back for the price and to see if you all ever shut off my phone for no reason again. I will get legal support and see where that goes. For the most part, your service is good, but it just takes one person to ** it all up. Let's hope that I don't run into that one person again. Really. I mean it.
Hello, Gary! We regret to hear about your previous experience with PureTalk, and sincerely apologize for the inconvenience you have been caused. After reviewing your account, we confirm it has been active since 10/2022 with no account disconnections. If you are in need of Technical Support or have any questions or concerns, you may reach us via phone at 1-877-820-7873, email at info@puretalkusa.com, or on social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 17, 2023
I would have given 5 but for 2 things, I could not purchase phone with Discover card, could be discover's fault but don't know. The reason for choosing y'all is because I am done with AT&T, they suck period. Although, technically I'm not done for you use their towers. Suck it AT&T!
Hello, Ken! We regret to hear that you experienced issues using your Discover card during checkout! Please be assured, we accept credit or debit cards from Visa, Mastercard, American Express, and Discover. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 16, 2023
Very good support getting transferred and set up. Support Staff were awesome! So far, awesome coverage! I will and have been recommending Pure Talk to family and friends. I’m saving tons of money and I know that you will too.
Wow, Matthew! We're excited to hear about your excellent coverage and your amazing experience with our Technical Support team! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 14, 2023
Coverage iffy in more areas than Verizon and no visual voicemail. I like the price but was less to believe that the coverage would be lighting fast. My son's 5G is slower than LTE. Buck Sexton and Hannity talk about blazing data, booty the case. I'm just saying.
Hello, Randy! We regret to hear about your experience with PureTalk thus far, please accept our apologies for the inconvenience you have been caused. We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, visual voicemail may not function on all Android devices. We have enabled visual voicemail on each line of service, please restart your devices to test the feature functionality.
Regarding the slow data speeds, we'd like to provide troubleshooting steps. With the device connected to Wi-Fi, please go to Settings > Software Update to ensure the device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, then enter the information found at the link below. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Jan. 14, 2023
No wifi calling supported and I can't get a direct answer from support. I get a weak signal at times and I can't make or receive calls. Verizon has a better signal and supports wifi calling. I am thinking of switching back if I can't get a direct answer from PureTalk if it does or does not support WIFI calling.
Hello, Robert! We offer the Wi-Fi calling feature and can guarantee functionality on iPhone models 6s and above. At this time, Wi-Fi calling may not function on all Android devices. After reviewing your account, we confirm the Wi-Fi calling feature has been enabled. If the feature is not functioning on your device, we'd like to provide some troubleshooting steps. With the device connected to Wi-Fi, please go to Settings > Software Update to ensure the device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, then enter the information found at the link below. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Jan. 13, 2023
The new phone I have gotten from you when I started my service. Has been giving me trouble. It shuts off for no reason at any time it wants to. Then it takes forever to restart. I may be calling to try to get a different phone.
Hi, Michael! We're so disappointed to hear about the issues occurring with your Nokia G50, please accept our apologies for the inconvenience you have been caused. While your device is outside of our return policy, the device includes a one-year manufacturer's warranty. You may contact Nokia directly using the link below to explore available repair or replacement options. If you would prefer to purchase a new device, you may do so by logging into your Account Portal and selecting the Replacements tab and your phone number from the drop-down menu. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.nokia.com/phones/en_us/support
Reviewed Jan. 13, 2023
I switched to PureTalk from AT&T. I had been an AT&T customer for many many years and thought I was getting superior coverage. I started experiencing dropped calls in my home office. I can't run a business with dropped calls. For 1/2 the price I switched to PureTalk....haven't had one dropped call. I am a happy PureTalk customer!
Hi, Kathy! We're delighted to hear that you are no longer experiencing dropped phone calls since making the switch to PureTalk! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 12, 2023
So far my experience has been very positive! Keep up the amazing job. I did wish that our phones had a better cost plan, my daughter and husband got free iPhone 14 phones for their plan as long as they stayed on for 3 years.
Hi, Willis! We're excited to hear that you've had such an excellent experience with PureTalk! While we do not offer free devices, we do have both in-house device financing, and we've partnered with Affirm for device financing as well. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 12, 2023
I am so happy to have switched over to Pure Talk...the service is outstanding! Always have 5 bars no matter where I am. Love the fact I can speak to customer service in the US. Your pricing is amazing. Keep up the good work
Wow, Sharon! We're elated to hear about the excellent service you're receiving and that you enjoy our low pricing. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 11, 2023
We found Puretalk to very competitive in cost. The tech department was helpful and friendly in helping us to install it. Website is easy to navigate to initiate changes in plans or adding data. Service is good and consistent where we have traveled so far.
Hi there, Kenneth! We're thrilled to hear that you are enjoying your PureTalk service and that our Technical Support team provided an excellent customer experience as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Updated review: Jan. 13, 2023
By following the company’s instructions I was able to resolve this issue.
Original Review: Jan. 11, 2023
My only complaint is I no longer am notified via the telephone icon that I have a voicemail. I have to remember to put in my secret code & check for voicemails periodically. I have thus missed retrieving voicemails for a couple days. This is a small hassle that I figure I have to put up with for a significant savings in my monthly bill.
Hi, Linda! We understand your frustration and the importance of voicemail notifications. We offer the visual voicemail feature and guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee feature compatibility with all Android devices, due to the many different models available. We have enabled visual voicemail on both lines of service, please restart your devices to test the functionality. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 9, 2023
We changed to Pure Talk about 5 or 6 months ago and my wife's phone still will not accept texts. Her Messenger+ icon was somehow removed from her phone. We have talked to Pure Talk, Samsung and a local business referred to us by Samsung. No one seems to know how to restore the Messenger+ icon.
Hello, Ken! We regret to hear about your experience with PureTalk thus far, as this is certainly not the experience we'd like for you to have. The Message+ application is provided by Verizon which allows you to sync texting conversations on all compatible devices. This is not a feature associated with your PureTalk service, please accept our sincerest apologies for the inconvenience you and your wife may be caused.
We're happy to provide troubleshooting steps to ensure your device is connected to our network properly! With the device connected to Wi-Fi, please go to Settings > Software Update to ensure the device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings, then enter the information found at the link below. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Jan. 8, 2023
Pros: they do save your money, their customer reps are US based and are sincere in their mission to help.
Cons: (Old news) when tried to move 2 phones from AT&T last year is took two day to get a Sim Card debacle squared away with the end result being I still have a Phone on AT&T due to how Pure Talk sent the SIM Card lose, I ate the cost of the sim card and it took many ours of phone time and over 2 days to correct. Fast forward to today, wanted to add a New Line and buy a Flip Phone for an elderly family member. Spent 45 min on line trying to add a $20 per month line and buy the $50 advertised Flip Phone. After contacting the very Customer Rep, she also failed after the 1st 12 minutes to get the Pure Talk systems to take the order. Than after t more minutes, the phone price was $139, not the $50 online that was for "New Customers".. So, Pure Talk did not get any new business from me and I am at the point of once again looking at all my options as My wife's phone is still in AT&T for nearly $60 per month. I need a new phone for a elderly parent and Pure Talk seems focused on something other than consumer needs!
Oh no, Steven! This is definitely not the experience we hope for our customers to have! Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. The Nokia 2780 Flip is currently out of stock, however, we do offer the Schok Classic Flip. To receive the device discount, you must be activating a new line of service, port in your current phone number, qualify to finance, select and remain on the $65 Unlimited Talk, Text, & Data +25GB Hotspot plan, $55 Unlimited Talk, Text, & Data +15GB Hotspot plan, or $45 Unlimited Talk & Text + 20GB Data plan for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. We have reviewed your account and see that you spoke with a member of leadership regarding this matter. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Jan. 8, 2023
Reading the insurance policy after switching to you without knowledge of the terms & conditions at the time of submitting to your plan, I want to cancel this additional cost. $100 deductible for a IPhone 11 is purely ridiculous to continue. Please confirm receipt via e’mail. Thank you. ~Alan **
Hello, Alan! We're happy to assist you with the cancellation of your Allstate Protection Plan! A private message will be sent to verify your account information, for security purposes. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 6, 2023
Service is not what y'all said. I also did not get my phone for the price it was listed on y'all's website. Not being able to use the web at all. I am being forced to find better service than what y'all provide. False advertising is what y'all are doing.
Hello, Tom! We're disappointed to hear about your experience with PureTalk thus far, as this is certainly not the experience we'd like you to have. Regarding the device price, you were changed the full price of the Nokia G50. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days.
We're happy to provide troubleshooting steps to ensure your device is connected to our network properly! Please go to Settings > Network & Internet > Mobile Network > Advanced > Access Point Names > Menu (three vertical dots) > Reset to Default > Select New APN (plus symbol) > then enter the information found at the link below. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Jan. 6, 2023
I can't say enough good about PureTalk. Verizon's bill was fracturing me every month for 2 lines, I saw the PureTalk commercials and they sounded simply put, too good to be true. I believed the price but I was fearful the coverage and service would be compromised. But 4 months in, everything they advertise is absolutely true. I travel all 48 states for business and I've never had a dropped call or a data breach anywhere. It's like I never left Verizon, just for half the price. And for me, my final bill each month with PT has been cut much more than half! I love this company and its service. I just wish I made the switch much sooner!
Wow, Dusty! You are speaking our language with your feedback, from saving more than half on your monthly bill to the excellent signal! Saving money is so important, especially these days. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 5, 2023
I am very happy with my experience with PureTalk. Customer Service and tech support is excellent. The people who answered my questions about switching from my former carrier were very helpful. Their help made the switch very easy. The monthly fee is so much better than my former carrier.
Hello, Rosemary! We're excited to hear about the great customer service you have received, and that you're saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 5, 2023
Generally I have had a good experience, with Puretalk, your sales representative, explained the plan, and features in detail. Great Service is a hallmark of Puretalk, I would recommend your product to anyone. I have lowered my cost for phone service, I have better support and your Puretalk, works in a much larger area, which is something I need. Thank You.
Wow, James! We're delighted to hear about the amazing customer service you've received with PureTalk and that you're experiencing a better signal! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 4, 2023
PureTalk’s customer service is fantastic - they help you set up your phone so it is usable immediately. I found that my voicemail message on my calls did not transfer over in my change of carrier but customer service was able to fix this problem quickly. I’ve had no problems with any calls coming in or going out on my phone!! PureTalk is Great - change and save money now! I save about $50.00 a month with PureTalk.
Hi, Julia! We're thrilled to hear that you have received such awesome customer service and that you're saving money each month on your cell phone bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 3, 2023
Dear Puretalk representatives, I have missed many important phone call since I left Verizon and chose Puretalk on this phone number. Please improve tower signal pickup for this area. Bank and stock companies cannot contact me on important issues! Local business cannot reach this phone.
Oh no, Rob! We're so sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our sincere apologies for this inconvenience. We're committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance! Thank you for your feedback, as it always helps us improve the PureTalk experience!
Reviewed Jan. 3, 2023
Pure Talk is not the best price around for MVNO carriers, but it offers a good balance of price, performance and support. I like the US-based and friendly customer support and that the owners support my values. I have had some issues with data speeds in crowded areas like Costco but coverage is fine most of the time. Getting our phones to work took extra effort with APN settings but they all eventually fully worked after that effort. So good all-in-all, but not perfect.
Hello, Paul! Having a U.S.-based Customer Service team is one of the many things we pride ourselves on! Regarding your activation issues, please accept our sincerest apologies for the inconvenience you were caused. If you are in need of any technical assistance, we're always happy to assist you by phone at 1-877-820-7873, email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for a live chat!
Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 3, 2023
Switched from one of the legacy carriers and haven't noticed any change in service, just a change in price. US based support is a huge plus too! Couldn't be happier with my switch to PureTalk, I would recommend them to anyone.
Hi, Conor! We're pleased to hear that you are saving money on your monthly phone bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 2, 2023
I love Pure Talk and I am happy to give 5 stars to Pure Talk. They are real people who solve problems fast and easy. I recommend Pure Talk to anyone. And, if you're looking to switch I suggest you give Pure Talk a try!
Hi there, Suellen! We're so thrilled to hear that our support team was able to quickly assist you and provide an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 2, 2023
Very satisfied with all aspects of the change from AT&T. Fewer glitches, better and faster customer service, less expensive and Pro-life. All WINS. I am VERY Grateful to AMAC that they facilitated this change in service providers. It has been a great pleasure being a customer, and I look forward to a long relationship.
Wow, Joe! This is what we love to hear! We're so excited to know that you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 2, 2023
I haven't had this but a couple months and this is my first phone so I am still not familiar with using a lot of the functions. I am usually by wifi when I need to call or message, so I don't have experience with knowing how well the cell signal works. Starting the service and having monthly billing has gone smoothly so far.
Hello, Skip! We're thrilled to hear that you're enjoying your PureTalk service. If you have any questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 1, 2023
Calls and texts are continually and regularly delayed. I’ve never experienced so many delays. Is that the reason I pay you money? Plainly l the answer to that is no. Your customer service reps are kind. Kindness does not make my phone work better. Additionally, they are not always correct about the information they provide me. You’re not by any stretch a discount price outfit. Only discount on your abilities. Without apology, I’m sorry to say. And also I cannot believe you are not aware of this. Thank you and good day. William **.~
Hello, William! We're disappointed in hearing about the service issues you are experiencing, please accept our sincerest apologies for the inconvenience you have been caused! While service signal may be affected by terrain or local structures, let's try some troubleshooting steps below. Please let us know if your service when away from Wi-Fi improves!
With the device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 1, 2023
The Connection to cell service is super spotty and unless I am at home my internet connection does not work hardly at all. I’m not really happy about switching. I have been looking into going back to AT&T. I switched on a friend's recommendation and the prices but I’m not sure it’s worth it. I need my daughter to be able to reach me and the service just isn’t reliable.
Hello, Kari! We're disappointed to hear that you are experiencing service issues, please accept our sincerest apologies for the inconvenience you have been caused. We would like to provide some troubleshooting steps to see if we can resolve this matter. A private message will be sent shortly to gather additional information. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Jan. 1, 2023
For half the price, Pure Talk gives as good reception and service as any of the more expensive big names. They will also auto-withdraw on a monthly basis instead of three-month basis [unlike Straight-Talk, which requires 3-month pre-pay]. So far, no problems at all.
Hi, Marcella! We're delighted to hear that you are receiving great signal strength! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 31, 2022
I'm happy with phone (I can hear callers clearly & they can hear me clearly) & service (to date). But am sorely disappointed there is no 'owner's manual' for my Samsung Galaxy - really need one at my advanced age!
Hi there, Cynthia! We're thrilled to hear that you're enjoying your new device and service. In an effort to reduce paper waste, many device manufacturers no longer include user manuals in their boxes. We have provided a link below where you may download a digital copy of the user manual for the Samsung Galaxy A03s. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.samsung.com/ca/support/model/SM-A037WZKAXAC/
Reviewed Dec. 31, 2022
I have the same service provided by a major carrier at less cost. Also, I am happy to know my money is not being used to support liberal causes that I don't agree with. The ability to tailor my data plan to our usage is another benefit.
Hello, Terry! We're thrilled to hear that you're enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 31, 2022
When I switched from Sprint to Pure Talk to the person on the phone was very helpful, I really appreciated that. I am very happy with the service and save me a lot of money. I noticed no change in my service since changing to pure talk and hope everything continues to be as good as it today.
Thank you for making the switch to PureTalk, Michael! We're so excited to hear that our support agent was able to assist you and that you're saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 30, 2022
The switch was very easy and it was so nice to talk to a person who was helpful. Service has been error free. Extremely satisfied and have recommended PT to friends and family already. No regrets so far and don't expect any.
Hello, James! We are so glad to hear that the switch to PureTalk was easy and that our Customer Service team was so helpful! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 30, 2022
I have been surprisingly pleased with my switch from VZW to PureTalk. Somehow I have managed to receive an increase in signal strength in most locations. It seems like the data transmission is a bit slower, but that is a small price to pay, and I rarely am out using the service so it's no big deal. I do get nearly instantaneous text and email alerts, so perhaps I'm only perceiving a slower 4G data speed (iPhone 11 Pro Max on iOS beta). The price is insanely less, though I did give up my Apple Watch cellular service- which was nice to have, especially when I forgot my phone. However, that is a small price to pay (literally), as our monthly went down from $125 to $45. That more than justifies the loss of the GPS on the watch. Again, I get signal on PureTalk in places where I did not with VZW, and I always thought V was the top of the crop.
Hi, Kurt! We're excited to hear about your savings on your monthly service bill by making the switch to PureTalk! We're always working to add new services that make it easier to be a PureTalk customer and hope to support Apple Watches in the future. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 29, 2022
I have ZERO complaints with Puretalk's service. I haven't noticed anything from slower internet, lack of service, dropped calls, nothing different than my previous carrier. The only difference is I'm saving 100 dollars a month since switching to Puretalk, for the same reliable service (& more monthly data). The ONLY negative I have is it wasn't the easiest thing to switch over to Puretalk. I'm pretty tech-handy, & the customer service is awesome, but I did have to call 4 times when I was switching carriers. I have recommended it to my parents, but there is NO WAY they would be able to figure out switching carriers without my assistance. If there was a way to simplify this process, I think it would help tremendously. Luckily customer service was very prompt & helpful. Lastly I love how Puretalk's values align with mine! Why give your $$ to a company that hates what you stand for? Keep up the great work Puretalk!
Wow, Craig! We're thrilled to hear that you are enjoying your PureTalk service and saving $100 each month on your bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 27, 2022
Well, LOVE the price! Phone calls are clear, but the data-side of the experience is a little frustrating at times. On my wife's phone (newer iPhone 8), she often gets the message that the internet is not available. On my iPhone (SE 2nd gen), the data is sometimes painfully slow to load. Other than that, we are pleased. It is saving us almost $150 dollars a month...
Hi, Will! Saving almost $150 each month on your cell phone bill is amazing! Slow data speeds can be incredibly frustrating, we would like to provide some troubleshooting steps to see if we can resolve this matter. A private message will be sent shortly to gather additional information. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 25, 2022
First, was never told that my phone was not compatible with Pure Talk when I signed up! Only found out when the SIM card came and my phone wouldn't work! Second, was having problems with the phone that I bought a Samsung, the phone will not stay connected to the network! After numerous calls regarding the problem I told him I needed a new phone. I was told a new phone was ordered and after a week having that received it I called back I was told a phone was never ordered!
Hello, Chris! We're displeased to hear about the device issues you have experienced thus far, please accept our apologies for the inconvenience you have been caused. After reviewing your account, we confirm a replacement SIM card has been delivered to your address on file as of 12/23/2022. The new SIM card may be activated by calling into our Customer Service department at 1-877-820-7873. We may also be reached via email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for a live chat.
Reviewed Dec. 25, 2022
Truly I am grateful for the reasonable monthly bills. But adjusting to PureTalk is like previously having a luxury model to having the most inexpensive model. It was an adjustment that my budget dictated. At first I could only do searches when I had Internet connection. Currently that is not an issue. Having had another provider that was about 3 to 4 times more expensive but with many options, I have had to adjust to a “just the essentials.” One example is the luxury of instant voicemail (just like instant texts) without having to go through several steps to get to a voicemail. That seems like an outdated way to access voicemails. There is no immediate identification of the number or name of those leaving a voicemail.
When I was transitioning between my former provider and PureTalk, it took three days. I basically didn’t have a phone or contact with family and friends. That was not easy. I was told service would be available within 24 hours—not so. I was able to keep my phone number for which I was most grateful. I am not going to leave PureTalk, but I cannot recommend it as being a smooth transition.
Hi, Mary Ann! We regret to hear about your experience with PureTalk, we'd like to improve your service! Not receiving voicemail notifications can be frustrating, and we are working to ensure the visual voicemail feature is available on all devices. We offer the visual voicemail feature and can guarantee functionality on iPhone models 6s and above. At this time, we are unable to guarantee visual voicemail functionality on Android devices. We have enabled visual voicemail on your line of service, please restart your device and test the visual voicemail functionality. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 23, 2022
They use bait and switch on their phones. The price listed as “your price” jumps up several hundred dollars once you select a phone to purchase. When you are logged in to your account the price should be accurate. Why do new customers receive a lower price than customers who have been with this company for several years?
Hello, David! We regret to hear that you are displeased with our device pricing. Please accept our apologies for any inconvenience you have been caused. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. At this time, the device discount is available for new customers, or current customers adding a new line of service. Thank you for your feedback and for being a valued PureTalk customer! We are awaiting your reply!
Reviewed Dec. 20, 2022
So far the service has been better than expected. I love it and have recommended to everyone I know! My favorite part was having enough payment credits to not have an official bill until after 3 months of usage. Best promotion ever!
Hello, Ashley! We're so excited to hear that you're enjoying your PureTalk service and that you're taking advantage of our referral program! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 20, 2022
I Spend lots of time in Denver, NC and my service is poor. I’m very succinct in my writing so let me expand. When I’m in Denver my page loading is nonexistent or very slow. My last carrier was T-mobile.
Hi, Randy! We're disappointed in hearing about the service issues you are experiencing, please accept our sincerest apologies for the inconvenience you have been caused! While service signal may be affected by terrain or local structures, let's try some troubleshooting steps below. Please let us know if your service when away from Wi-Fi improves!
With the device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 19, 2022
Not happy with PureTalk. I'm in a dead zone and my connection sometimes works and sometimes I get disconnected, call C/S is a crap shoot. Sometimes you get someone helpful and then again someone couldn't care less about your problem. So you deal w/ the service you have.
Oh no, Ciro! We're so sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. For optimal service, please ensure your device is using the latest software updates by connecting to Wi-Fi and going to Settings > Software update. We're committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Dec. 19, 2022
My cellphone reception has not improved with PureTalk as I hoped, however it works well enough that I am staying with you in hopes it will get better and because I don't like how Verizon has gotten into politics. I typically have 1-2 bars in my home which is a definite step down. Everything requiring data seems to move slower on my phone. But it does work.
Hello, Justin! We're displeased to hear that you are receiving poor signal in your home. While signal may be affected by terrain or local structures, we would like the opportunity to investigate this matter further and see if we can improve your service connection! A private message will be sent to gather additional information, to ensure proper troubleshooting steps are taken. We look forward to hearing from you soon! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 19, 2022
No change in service, great customer service, easy to switch over, and saving a LOT of money!! My bill was lowered $150.00! With prices of everything going up it’s nice to have one service cost go down! I highly recommend Pure Talk!!
Wow, Tammy! A savings of $150 on your monthly cell phone bill is substantial! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 18, 2022
We were sort of "led down the garden path" as we were not informed that our phones (at the time) would not work. Then when I tried to buy new phones from you, we couldn't get the special deal that was available before we signed up. Your long distance system (calling to France) doesn't work. Worth a damn.
Oh no, Wallace! We're so sorry to hear that you were not informed about device compatibility and that you are experiencing issues with international calling. Please accept our sincere apologies for any miscommunication on our behalf and for the inconvenience this has caused you. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. To receive the device discount, you must be activating a new line of service, port in your current phone number, qualify to finance, select and remain on the $65 Unlimited Talk, Text, & Data +25GB Hotspot plan, $55 Unlimited Talk, Text, & Data +15GB Hotspot plan, or $45 Unlimited Talk & Text + 20GB Data plan for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. To make an international call, you will need to purchase a $10 calling PIN through our Customer Service department. Then you may dial 011-country code-area/city code-number. If you are unable to dial the international number directly, you may dial 770-818-3792 or 770-818-3790 and follow the prompts. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Dec. 16, 2022
Unable to adjust the length of ring time before call goes to voicemail. Was told the ring time was set for my phone and it cannot be changed. Phone rings for about 15-seconds before going to voicemail. Used to be able to adjust ring time, but told that is now longer possible. AT&T will change ring time, but only by request. This feature should be controlled by the customer, not by random decision.
Hello, Brendan! We regret to hear that you're experiencing issues with the ring time on your device! Please accept our apologies for the inconvenience you have been caused. At this time, we automatically set the ring time to the maximum setting. We recommend choosing a shorter ringtone, as this will allow for more rings during the time allotted. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 15, 2022
I've been a customer for about 3 months and so far the service has been good. Recently took a road trip to Utah and service was fine. No complaints. Pricing is less than half of what I was paying Verizon after being with them for over 23 years.
Hi, David! We're thrilled that you are receiving excellent signal and saving money on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 15, 2022
The coverage and reception seem the same which is a pleasant surprise at lower cost. One point of concern is that a 2022 iPhone SE purchased with plan change crashes too often and don't know if that is an Apple issue or if the ones PureTalk are selling are subpar or refurbs
Hi, Jill! We're pleased to hear that you are enjoying your PureTalk service and saving money on your monthly bill! Regarding the device, each phone purchased is new, unless an open-box device is chosen. We regret to hear that your iPhone SE is crashing. Your device includes a one-year manufacturer's warranty, you may contact Apple directly using the link below to explore repair or replacement options. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://support.apple.com/
Reviewed Dec. 14, 2022
So far we are very happy with the service with the exception of area coverage. I am in Tallahassee, Fl and my mom went to visit my sister in Ocala, Fl. It has been very difficult for us to communicate since the reception down there does not seem good. I have recommended the service to my neighbors who have heard about it on the radio.
Hi there, Bonnie! Although we're happy to hear that you're enjoying your PureTalk service, we're so sorry that you're experiencing issues with coverage. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service please ensure your devices are using the latest software update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 14, 2022
I was not given the promo discounts for purchasing the phone. I understand your guidelines, but feel I was misled and cheated out of the discount. That's the main reason I chose PureTalk. I would not recommend PureTalk to others because of this.
Hello, Lonnie! We are saddened to hear that you feel misled about the instant phone discount qualifications. Please accept our sincerest apologies for the inconvenience you have been caused. In order to receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance the device, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 30-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Due to refusing the 30 month conditional sales agreement, we were unable to apply the device discount to your Nokia G50 device purchase. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 13, 2022
I am very satisfied with Pure Talk, the monthly charge, the technical support when I have requested it and the customer support when I have needed it. All representatives have been friendly and knowledgeable, always able to resolve my problem or answer my question. There is also no long wait time when I contact them.
Hello, Elizabeth! We're thrilled to hear that you're enjoying your PureTalk service and that you received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 13, 2022
The transition from Verizon to Pure Talk was not smooth. Lost contacts and e-mails. Did not disclose your visual voice mail does not work on Aneroids, tried to imply it might; wasted our time three times and made the regular voice mail we had set up reset. Tried you out because Shawn Hannity advertisement, had to call you at least twice to get the credit. Still don't know that it has been applied.
Hello, Barbara! We are always working to add new services that make it easier to be a PureTalk customer. At this time, we are unable to guarantee visual voicemail functionality on Android devices, due to the many different models on the market. Please accept our sincerest apologies for the inconvenience you have been caused. Regarding your free month of service, a bill credit was added to your account on 11/13/2022 and was utilized on 12/13/2022. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 12, 2022
Very happy, good price, service and reception. What a great company. Phones are great and everything we wanted. Would recommend to anyone. Your people were very helpful when setting up the phones. I don't know anything else but to say thank you.
Hi there, Timothy! We're so excited to hear that you are enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 12, 2022
Support is above average, coverage is in between Verizon (best) and T-Mobile (worst). I expected more from the AT&T network. Lots of local users have complained about ATT outages lately. I keep my PureTalk account strictly as a backup plan for Verizon at this point, not sure how long I will stay on as a customer, nothing there to entice me to stay. 5G is weak, LTE is what it connects with mainly in my area, which is different than Verizon, where I get a solid 5 bars on their 5G Warp network. I am in a very metro area which great coverage and medium density, this should not be an issue for AT&T in the 27502 area code.
Hello, Keith! We are displeased to hear about the service issues you are experiencing and would appreciate the opportunity to investigate this matter further. A private message will be sent to gather additional information, to ensure proper troubleshooting steps are taken. We look forward to hearing from you soon! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 12, 2022
I have to say I was a little apprehensive at first. I have been with AT&T for years. They have good service, but costly. Everyone I tell about Pure Talk, they say, "Ya, but we have good service." I tell them yes but so does PureTalk and explain how easy the process was. No one wants change, so I have yet to get someone to switch. They also don't want to take the time to do the switch. They will, economy keeps up like it is, they will wake up. Thank you for being everything you say you are.
Hi, Carolyn! We're delighted to hear that you are enjoying your PureTalk service and saving money on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 11, 2022
I love my PureTalk!! Easy setup, and experienced help when I needed it. Two things drew me to PureTalk. Made in America and the price. I was setting up 3 different lines, so I thought I needed extra help, but nope, everything was easy, even tho I called to make sure I was doing it all correctly. Customer Service was professional, helpful, and understandable. Thanks!
Wow, Sharon! This is what we love to hear! We're thrilled to know that you had a seamless transition and that our support team provided an amazing customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 11, 2022
Pure talk agent and employees were very helpful getting our phones transferred over. We are still getting used to the changes from previous system and phones. Will likely need assistance again with setting up additional apps but look forward to receiving exceptional service.
Hello, Robert! We're so happy to hear that you're enjoying your PureTalk service and that you received an excellent customer service experience, as this is our top priority. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 11, 2022
Every time I call in I get different information from each person I talk to. Issues take several calls before they are resolved. I had AT&T prior to Pure Talk but now my reception is worse even though Pure Talk uses AT&T towers. We requested International calling and every time I called was given different instructions and have yet to be able to get a call through. Even the prompts don't agree with instructions given by operators. Can't believe I get no paper bill or at least a text or email reminder! No other business I deal with doesn't give a bill! Think maybe more training for customer service would go a long way.
Hello, Karen! We're displeased to hear about the service issues you're experiencing! Please accept our apologies for the inconvenience you have been caused. Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal.
Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved.
We confirm one line of service is associated with an international PIN. To make an international call, please dial our access number (770) 818-3791 and follow the voice prompts. When you are prompted for the calling number, please dial 011 + country code + city code + phone number + the # sign.
Regarding billing reminders, you may enroll in text or email reminders. In order to change the current selection, please go online to www.puretalkusa.com and log into your Account Portal. Once you have logged in, select the Billing tab and scroll down to E-Bills, from here you may change the selection from email to text messages or both. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 10, 2022
One of our phones had an issue that Apple was unable to handle/fix even though the issue arose after an apple update. Pure Talk was very prompt and corrected the issue. We moved our account from AT&T over a year ago and we have zero problems with service.
Wow, Damon! Hearing about your excellent service with PureTalk and our knowledgeable agents is exciting! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 9, 2022
Every time you call this company, you get a real person. They aren't forced to stick to a script, they engage, they're helpful, positive, and the communication is so easy. They are all knowledgeable and wonderful. Every one of them sounds so pleasant and well cared for, this company is OBVIOUSLY doing right by their employees as well as their customers. Their prices, their money-back guarantees, their flexible options... There isn't a single thing I don't love so far.
Hi, Eliza! We are thrilled to hear about your experience with PureTalk, and how our wonderful agents have been so helpful! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Dec. 8, 2022
I have hardly any cell service when I am roaming, I have called about this issue before but it wasn't resolved. When I am inside a building I have no cell service and in other parts of town I have no service when I would have had service with Verizon.
Hello, Brendan! Please accept our apologies for the service issues you're experiencing and for the inconvenience you've been caused. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then, follow the link below to the Android APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Dec. 5, 2022
- Good selection of plans.
- SIM cards are inexpensive.
- Porting your number is pretty painless.
The Con.- Bringing your own phone can be problematic. According to the PureTalk website, me and my wife's phones (both unlocked) are supported. My Galaxy S10+ is at the latest available FW version. I opted to move my number first. Installed the SIM card. Received a transfer PIN from Verizon. The transfer went through in a few hours. Edited the APN information according to instructions. I could text, access the web when needed but I could not make any calls. I even enabled HD voice only. Still unable to make calls. A few back and forth emails with support went nowhere. Moving back to Verizon for now.
Hello, John! Please accept our sincerest apologies for the service issues you have experienced! After reviewing your account and emails, it appears the APN settings may need to be updated, as there are some discrepancies. If you have not done so, we also recommend resetting the network settings, this should ensure your device is connected to the PureTalk network. Please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then you may follow the link below to locate our Android APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Nov. 30, 2022
We LOVE our new phones! Start-up was a bit rocky but the PureTalk support team was patient. They coached us (mid 70 seniors) through the SIM card preparation, insertion, and porting out our info from our previous carrier. The Plan, service, and great pricing is world class.
Hi, James! We think you're both world class too! We're ecstatic to hear about your experience with our Technical Support team and have shared your feedback with our leadership team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
I have been with Puretalk for several months now and can say I have experienced no problems whatsoever. Any questions I may have had were answered promptly. In my opinion, I have experienced great service with no downtime or problems and I saved a lot of money when I changed to their service.
Thank you for making the switch to PureTalk, Diane! We're so excited to hear that you're enjoying your PureTalk service and that you're saving money on your monthly service bill! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
The phone I got when I started my service is not a good phone. I get attacks to my drive daily. There is no option to just purchase a phone. The options keep asking me to add a plan, I already have two lines. The service is great the phones are not
Hello, Laura! We're so sorry to hear that you are experiencing issues with your device. You may order a new device through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Replacements" tab and choose your line from the drop-down menu. Then, follow the prompts to checkout. If you have any further questions or concerns, we are happy to assist! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 29, 2022
This service is just as good and far cheaper than my last Verizon one.. as their bill kept going up.. I normally see 3-4 bars where I am.. but since most of my time is spent at work.. The works wifi leaves much to be desired.
Hi there, Douglas! We're thrilled to hear that you're enjoying your PureTalk service and that you're saving money on your monthly service bill by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
I've been with PureTalk for since 2018. I'm not very tech-savvy but they are so helpful & patient with all my questions. I found them through AMAC (better than AARP). ** had to drop their prices to compete with PureTalk. Highly recommend PureTalk.
Hi there, Linda! We are thrilled to hear that you are enjoying your PureTalk service and that our support team was able to assist you. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
Every time I try to login there’s some sort of problem. One time I called for help and the very nice lady who helped me let me know I was already in my account and didn’t know it. Please fix the website so I don’t have to call every time I want to login to my account. It's 3:39 AM as I’m typing this. One would think there wouldn’t be too much activity at this hour.
Hello, Lorie! Please accept our apologies for the issues you are experiencing with our website, we understand your frustration. At this time, we recommend using Google Chrome to access our website. If you are already using Chrome, the cache and cookies may need to be cleared. Please let us know if using these steps improves your access to the Account Portal. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
We receive the very same service that we were getting and paying ten bucks more for it. I'm in my eighties and don't use my phone like young folks, but I appreciate the security of having it available. Biden-omics is kicking our budget into the cellar and that cost break helps us too.
Hello, Mr. and Mrs. James! We're excited to hear that you're both receiving great service, and saving money on your monthly bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 29, 2022
I am satisfied very much with Puretalk. I still get the same service and especially like the price. Good Job Puretalk. I have been telling others about you guys and trying to get them to switch but there are a lot of doubters out there.
Hi, James! We're delighted to hear that you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 28, 2022
Love it. No hiccups or issues! I actually get better service than most people in my area. My husband hates I have better service than his work phone. Was easy to move from previous carrier to Puretalk! People always ask who my carrier is, and ask how I found it. I tell them Sean Hannity radio show.
Wow, Beatrice! It is wonderful to hear that you are enjoying your PureTalk service and that your service has improved since making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 28, 2022
Service is great and monthly rate is so much better than previous company we were with! Exact same plan with PureTalk as what we had with AT&T but $70 cheaper per month!! My only regret is that we didn't go to PureTalk a lot sooner!
Wow, Kitty! Saving $70 each month on your phone bill is incredible! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 28, 2022
I get good phone and internet service. I wish you would sell a portable hotspot device like Verizon does. I can get My email on the phone, but it is still too small to read, despite the big screen on the phone. When reading email, I still prefer my laptop.
Hi, William! We're delighted to hear that you're enjoying your PureTalk service! While we do not have a hotspot device available at this time, you may add mobile hotspot data to your account at any time, this will allow your laptop to connect to the internet using your PureTalk data. Hotspot data may be added to your account by going online to www.puretalkusa.com and logging into your Account Portal. Once you've logged in, select the 'Add-ons' tab then follow the prompts to complete your purchase. Please be aware, the hotspot feature is compatible with iPhone models 6s and above, however, it may not function on all Android devices. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 27, 2022
As long as I was in the 48 continuous states, my service was good. My problem is when I go out of the country, I don’t have any service. I need to be in contact with my family and customers. When you have service in Mexico and Europe, I’ll be back.
Hello, Charles! We are so glad to hear that you are enjoying your PureTalk service! At this time, we offer international roaming service in Canada and Mexico, with additional countries ensuing. International roaming may be added to your account by going online to www.puretalkusa.com and logging into your Account Portal. Once you've logged in, select the 'Add-ons' tab then follow the prompts to complete your purchase. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 25, 2022
So far we love PureTalk with the exception of retrieving voice mails. It would've been great to continue using the icon for on our phones. Also, sometimes the reminder of voice mails falls off so we miss those until later. Love the savings!
Hi, Susan! We are thrilled to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. We do offer visual voicemail, however, we are only able to guarantee that this feature will work with iPhone models 6S and above. We cannot guarantee visual voicemail will function for all Android devices. We have added this feature to your devices so that you may now view your voice messages. Please restart your devices and access your voicemail by selecting the voicemail icon on your Phone app. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 25, 2022
We used a different carrier for years. They kept increasing our rates so we decided to try Pure Talk. We needed an extender to get reception at home. Now we have much better reception for half the price. Customer service has been very helpful as well. What is not to like.
Hi, Gary! We are delighted to hear that you are receiving excellent signal and saving money on your cell phone bill! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 23, 2022
Not one person had a true idea what Pure Talk really needed in a phone to be transferred from Verizon. Customer service was told that I had two Verizon S-9's when I signed up. First I was told there was a porting problem. Then it was a locked phone problem. Then it was a Verizon phone problem. At that point I bought two S-9's for AT&T towers. That didn't fix the problems. FINALLY!!! Someone realized that pure talk only takes S-10's and newer. After I spent $352 on 2 / S-9's and then I was forced to buy 2 cheap pure talk phones at $400 plus I was without cell service for almost a month. When I complained to customer service and ask for a refund of service expense and a discount on the $400 dollars worth of phones. I was told it was my fault. Go pound salt.
Hello, Craig! We are disappointed to hear about your experience with PureTalk, this is certainly not the experience we'd like for you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. At this time, Samsung series 9 and older devices are not compatible with our network, as these devices no longer receive necessary software updates.
Reviewed Nov. 22, 2022
PureTalk service generally provides a strong signal. I've been too busy to set up the iPhone, and perhaps this next topic will be clearer when I do. So far I have to call my number to find out if there are any new messages, unlike printed messages which are indicated on the start screen when received.
Hello, Frank! We are thrilled to hear that you are enjoying your PureTalk service! We do offer visual voicemail for iPhone models 6s and newer. This feature allows users to view their voicemails and receive notifications. We have enabled visual voicemail for your line. Please restart your device and this feature should be available to you. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 22, 2022
This program is just like T-Mobile. No service in many areas of my own small home and in one conversation last Friday I must have been dropped 8 times. I start each conversation with "call me back if you lose me."
Hello, Rebecca! Please accept our sincerest apologies for the service issues you have experienced, and for the inconvenience you have been caused. Please navigate to Settings > System > Advanced > System Update > Check for update, if one is available please download and install. Once this has been completed, go back to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. Please keep us posted on the results! Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Nov. 21, 2022
I am in love with my Puretalk service. The reps are always so pleasant. Today I spoke with Arneisha to reset my voicemail. She moved so quickly but accurately. She knew what she was doing. I didn’t have to sit on the phone all day long. She also turned on my visual voicemail. That way I don’t have to call my voicemail each time. Arneisha was great! I highly recommend using puretalk. Cost saving and all the reps are nice and knowledgeable. Thanks Arnesiha. Thanks puretalk.
Hi, Colleen! We are thrilled to hear about your experience with Arneisha, and how quickly she was able to resolve your voicemail issue. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 20, 2022
I switched one of my numbers to PureTalk because of Mark Levin's radio ad. If it weren't for Levin, I would not have switched. The ad promo at the time was Get the 2nd month of service free by mentioning Levin Podcast. I called two times for this issue alone. First time I was told "for some reason I can't explain, it takes another month", next month it didn't happen either. I demanded to talk to a supervisor and was told s/he will call me back in 24-48 hrs. It never happened. At this point I am very close to switching back to my old company.
Oh no, Eugen! We are disappointed to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and can confirm the free month of service credit was applied on 10/21/22 and used on your next billing date 11/20/22. A member of leadership attempted to contact you regarding this matter on 10/21/22 at 7 PM EST, however, they were unable to reach you or leave a voicemail. Should you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com, and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 20, 2022
Generally happy with the service. Our reception and signal where we live in Durango, Colorado is the same as we had with Verizon which isn't that great but we're paying half the amount per month. My biggest complaint is the voicemail. It's like going back 20 years. The voicemails do not come into our phones and we get no alert that we have a voicemail.
Hello, Eric! While we are excited to hear that you are enjoying your PureTalk service, we are disappointed to hear that you are unhappy with your voicemail feature. However, we have great news! We offer visual voicemail for iPhone models 6s and newer. We have enabled this feature for your lines. Please restart your devices and access your voicemail by going to the Phone app > Voicemail tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 19, 2022
Love PureTalk overall; however, detailed call logs are necessary for this to be a good option for us. We would like to replace Verizon and one feature Verizon's billing has is details about every call. We use this information to complete our billing every month.
Hi there, Becky! We are thrilled to hear you are enjoying your PureTalk service. You may view your call logs through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab and choose your line from the drop-down menu. At this time, the call log is not included on the monthly invoices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 18, 2022
Call Samsung which referred me to you as our service provider. Informed Samsung that this used to be a simple control feature on earlier phones. Since we are usually unable to get to our incoming calls before they go to voicemail, and then make a return call, contacted Samsung since we have Galaxy phones and then contacted Pure Talk support. Folks were very pleasant at Pure Talk but the MMI codes given to us have not worked to extend our incoming ring time from about 15 seconds to maximum of 30 seconds.
Hello, Anthony! We regret to hear that you are experiencing issues with the ring time on your devices, please accept our apologies for the inconvenience you have been caused. At this time, we automatically set the ring time to the maximum setting. We recommend choosing a shorter ringtone, as this will allow for more rings during the time allotted. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 18, 2022
Great experience & excellent customer service. Have told many people about my experience with Pure Talk. No difference in network, or service between you & my previous provider Verizon. Best move I made & am saving $100 a month. Keep up the good work.
Wow, Gina! We are thrilled to hear about your huge savings each month! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 17, 2022
Everyone should know about PureTalk, You all provide excellent service and your customer service people are very polite, professional and easy to understand. I hope your company has continued success in the months and years ahead. Everything is great. Great service every day. Thank you
Hi, Gary! We are thrilled to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 16, 2022
We love the low rates AND performance of our Pure Talk services! We were lured away by another company for a short while, but calls were dropped, messages didn’t go through, and they cost more than they said they would. We came straight back to Pure Talk. They’re the best by far!
Hi, Lisa! We are thrilled to hear that you are enjoying your PureTalk service and taking advantage of our low monthly rates! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
I have had absolutely no problems whatsoever. I am very pleased with the service that PureTalk has provided. The coverage, service and billing are exactly as advertised and agreed to. Thank you very much for asking that question. Feel free to ask more.
Hi, David! We are delighted to hear about your experience with PureTalk thus far! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
I’ve been very pleased so far with this service and it's much better than what I had that worked for a period of time then changed. 3G at the time was good for our area and when the upgrade to 4G was marginal and 5G horrible. More time will tell but cautiously optimistic! Thanks for living up to your sell!
Thank you for making the switch to PureTalk, Vicki! We are thrilled to hear that you are enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
Excellent service so far no complaints at this time. I will recommend your service to all my friends and family. I left AT&T because they were too expensive for the service I received. I’m very impressed for the same service at much less price. A lot of people I talk to never heard of Pure Talk.
Hi, Jeff! We are excited to hear that you are enjoying your PureTalk service and that you are saving money by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
We have been very pleased with our move to Pure Talk! Not only have we saved money each month, the technical staff has been very accommodating and efficient. When we had to work out a few glitches in the transfer, the staff made sure all issues were resolved.
Hi, Gloria! We are so excited to hear that you are saving money and that you've received such excellent service from our Technical Support team! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
The customer service is great. The cell service is good, but connectivity can be slow or lacking. This is to be expected for this type of cell service but be aware that your calls may not connect the first time.
Hello, David! We are pleased to hear that you have received great customer service! Regarding the signal issues, we are happy to assist you. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home.
Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 15, 2022
We switched from Verizon to Pure Talk to save money and cut our bill in half with more data as a plus. The service we have received in southern Mississippi and as we travel has been excellent also. We can enthusiastically recommend Pure Talk phone service.
Wow, Mark! We are excited to hear that you are saving so much on your monthly service bill since switching to PureTalk! Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 14, 2022
Went through data real fast this month. Doesn’t make sense because I haven’t had any more use than previous months, don’t understand why this so much more data was used. Can’t see any difference in my usage.
Hello, Seth! You may check your data usage through your account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Plan" tab. Please note, you can also purchase a data add-on for your plan for $10 for 2GB by selecting "Add Data". For more detailed usage, you may go to the Settings menu on your device > Cellular > Mobile Data. This will show you which apps are utilizing data. To help reduce data usage, we recommend utilizing Wi-Fi when available, toggling mobile data off when not in use, restricting background app usage and downloads, disabling Wi-Fi assist, and enabling Low Data Mode. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 14, 2022
I have trouble loading simple directions or sending imessages even with good signal. Yet I do struggle with finding good signal, even when in populated cities the signal is constantly poor or good back and forth. My wife refuses to come to my plan after seeing my service. I will be looking to swap back to Verizon the financial savings of Pure Talk are not worth the service received.
Oh no, Austin! We are disappointed to hear that you are experiencing issues with signal strength. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. In the meantime, let's see if we can improve your service! Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 14, 2022
Whenever I called for help getting started with Pure Talk, it was encouraging to me to have people who were patient, courteous, and knowledgeable at Customer Service. Thank you very much. I know if I need help again, I can count on you and have no qualms about recommending you to others.
This is what we love to hear, Marilyn! We are so thrilled to hear that you received such an amazing customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 13, 2022
Everything went quite smoothly and accurately. Agents were helpful and communicated well. Received my phone within the timeline. It was very well packaged and had good instructions on how to proceed to initiate service. It also contain packaging and instructions for the phone I was trading in. And I got my trade in payment as discussed and timely. No problems so far.
Wow, Susan! We are so excited to hear about how smooth and seamless the transition to PureTalk has been for you! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 13, 2022
It’s simple and inexpensive. When I call with a question I talk to a person whose first language is English and we understand each other. I’m getting what I pay for. Not a bunch of **. Thank you Pure Talk.
Hi, Rebecca! Having a U.S. based Customer Service team is one of the many things we pride ourselves on! Be sure to let your friends and family know about the great value and service we provide. Did you know about our amazing referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 13, 2022
So after I heard many, many ads about Pure Talk on Sean Hannity & on the Clay Travis/Buck Sexton shows, I figured this must be a really good deal. I had great mobile coverage before but the price was getting higher & higher. While the monthly cost is better, you definitely get what you pay for. I've made multiple service calls to tech support but I still have problems when known contacts call me, as soon as I answer, sitting in my own living room next to a window, the call drops. It's very frustrating and sometimes I try to make a call but can't get the call to go thru. I am concerned that sometime I'm going to need my cell service in an emergency and it won't be there for me. So I can't say my experience is best ever -- FAR FROM IT.
Hello, Ruth! We are very disappointed to hear about your experience with PureTalk thus far, this is certainly not the experience we'd like for you to have. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then you may follow the link below to input, save, and select the Android APN settings. Please keep us posted on the results! Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed Nov. 11, 2022
Phone service is good most of the time. Data is fair most of the time. Sometimes I have no data available. Wi-Fi is good but if I do not have it. Data does not work. Is there a way to have data without wi-fi? Why does it show I have 4 bars (for phone service) but I get no data.
Hello, Ricky! Please accept our apologies for the data issues you are experiencing, and for the inconvenience you have been caused. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Nice individuals helping with my change to PureTalk. So far the service is great. The cost is the best. I had to port 2 phones. It was easy with the support team since I am elderly and not so good at technology.
Hi there, Jannette! This is what we love to hear! We are so thrilled to hear that our support team was able to guide you through switching service and provide an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
1) Calling Canada from US is very awkward using the system you have. Should be updated with direct dial.
2) Voicemail interface is ARCHAIC! I have to call to get messages- I want a screen with direct info about my voicemails - not a blank page that says "Call Voicemail". I want to visual record. Hate to say it, but VERIZON was way better- check their user interface and copy it for PURETALK.
Hello, Theodore! We are disappointed to hear that you are unhappy with our international calling and voicemail features. We are always working to add new technologies that make it easier to be a PureTalk customer. However, we have some great news! We offer visual voicemail, which allows you to view their voice messages. We have enabled this feature for your lines. Please restart your devices and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Nov. 9, 2022
I’ve working in the telecommunications industry for most of my career and worked for all the major telecommunications companies. From creating your account, the quality of the network, accuracy of billing, to the cost savings, I could not be happier. Switch to PureTalk and you’ll find out why I switched and stayed with PureTalk.
Wow, Paul! We are so thrilled to hear that you are enjoying your PureTalk service! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Love the service and the price. When calling customer service you always get a real person who is very helpful. Keep up the good work. Especially for seniors on a tight income. My new phone works great. I made the purchase through you.
Wow, Patricia! You are speaking our language with your feedback! Saving money is so important, especially these days. Did you know about our easy referral program that can help you save even more? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Customer service is excellent. Value for money is also excellent. The cell coverage is also very good. The phone that I have from PureTalk is a letdown, however. It was sold to me as a high-quality phone (Nokia). However the user interface software will crash on occasion, often for over an hour before the phone comes back. This could have easily stranded me a couple times, because I was relying on the GPS on the phone to get to where I was going. Luckily I still have my Garmin in my car, so I switched to that during emergencies. The phone also lost access to the mobile data network once. PureTalk clearly knows that this can happen, and has a very clear guide on their web site on how to fix this problem. I was able to restore data access quickly and without calling PureTalk.
Hello, Ian! We are excited to hear that you are saving money and that you've had a great experience with our Customer Service team! Regarding the device, please accept our sincerest apologies for the issues you have experienced. The link below will direct you directly to Nokia's website, where you may discuss possible repair or replacement options, as each device purchased from PureTalk includes a one-year manufacturer's warranty. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 9, 2022
Karen's phone number ending in **, was not connecting to service. Assistant helped provide information to make connections and calls. (Still no internet, further assistance may be necessary.) But your help was very friendly and helpful.
Hi, Stephen! While we are so glad to hear that our Technical Support team was able to resolve the calling issue, please accept our sincerest apologies for the internet connection issue your wife is experiencing. We will be sending you a private message shortly to gather additional information, that way our Tech Support team can reach out to you directly for further troubleshooting assistance. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
Great price. I still have issues making a phone call, I must power down my phone-reboot it. Weird, you have to call a number to retrieve voicemails. I do like that I spoke with an English speaking representative, when I have needed help. Sometimes, more than with my old carrier, I have internet issues. Either no service without WiFi, or very slow.
Hello, Michelle! While we are excited to hear that you are taking advantage of our great prices, we are disappointed to hear that you are experiencing occasional issues with calls and accessing data. Let's see if we can improve your service! Please go to Settings > Software update to ensure your device is using the latest update. Then you may go to Settings > System or General Management > Reset options > Reset network settings. Next, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Please note, once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. You may view your data usage through your account portal online at www.puretalkusa.com/account/login. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
Happy to be saving a significant amount of money by switching from another provider along with keeping the same service and usage. No issues thus far and do not anticipate any. Glad to have an alternative other than forced to be with the top cell phone provider companies. In my rural area I do get a good signal with no issues.
Wow, Daniel! A significant savings each month on your cell phone bill is amazing! Did you know about our easy referral program that can help you save even more? Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 8, 2022
I had talked with a lot of people because I cannot connect with PureTalk in my home and I am using wi-fi calling which means we miss calls and texts constantly. Once we get a block from the house pure talk connects. Now about 2 weeks ago I added international calling for 10 dollars and the service tells me I have no money on my account.
Hello, Charlene! Please accept our apologies for the service issues you are experiencing, we understand your frustration. Listed below are some troubleshooting steps, let's see if we can improve your service connection! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved.
Regarding the international calling capabilities, we confirm an international PIN has been purchased in association with your phone number. To place an international phone call, please dial our access number (770) 818-3791 and follow the voice prompts.
When you are prompted for the calling number, dial 011 + country code + city code + phone number + the # sign. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
I am very unhappy so far. I have a very weak signal no matter where I am. I experience drop calls constantly and cannot connect to Pandora, or GPS. I called the help line and did not get any help at all. Thinking of switching to another company.
Hi, Vicki! We are disappointed to hear that you are experiencing issues with calls and accessing your apps. We understand how frustrating this can be and sincerely apologize for the inconvenience this has caused you. Let's see if we can improve your signal! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > Software update to ensure your device is using the latest update. Then you may go to Settings > System or General Management > Reset options > Reset network settings. Next, go to www.puretalkusa.com/data and follow the instructions to update your APN settings. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
I had extreme issues while traveling out of the State of Ohio. Unable to pull up or utilize phone. I then called to see about this and was told "sorry" but nothing we can do and you are about "three" days outside your return period. Needless to say, I will be paying off the phone and going back to Verizon.
Oh no, Brenda! This is definitely not the experience we want you to have! Please accept our sincere apologies if you received anything other than an excellent customer service experience, as this is our top priority. Let's see if we can improve your service! Signal strength may be affected by terrain or local structures, though these troubleshooting steps may assist in increasing signal at your home. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Once this has been completed, restart your device and test your service, then let us know how it improved. Thank you for your feedback, and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Nov. 7, 2022
My phone consistently drops calls, doesn't allow calls to go through (intake and output) AND or no one can hear me clearly EVER! This was a terrible mistake. Even my husband wants me to change back. I've spent hours trying to get this resolved and mainly get told I need to do the latest update, which I have, but nothing helps.
Hello, Katerie! We are so disappointed to hear that you are experiencing issues with calls. Please accept our sincere apologies for the inconvenience this has caused you. We are committed to resolving your issue and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com