PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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- 4,941,320 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 18, 2022
Your customer service sucks. I just came back from overseas and my Pure Talk SIM card failed completely when I reinserted it into my phone. The result was I got ** over greatly - missed a flight and ran into many stressful situations. When I tried to call your customer service I got the same ** recycled recorded message: "We really appreciate your business, but due to high call volume are very busy now blah blah blah". First chance I get I'm dumping your ** company. There are too many competent competitors to put up with this kind of terrible customer service.
Greetings, Howard! We sincerely apologize for the wait time, and for any inconvenience you were caused during your travels. We are aware of the extended hold times and are working diligently to rectify the issue. Regarding your device concerns, we will be sending you a private message. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 17, 2022
I am unable to make or receive phone calls on my ** and my husband's ** line. This is my second attempt to use this format. My email does not show last message as being sent. These are my issues excluding today's experience. I can be talking on the phone, and suddenly the other party can not hear me (it's like I hit a mute button or the call was dropped). Another issue is that it takes some time before my call connects, and I can make several attempts to complete a phone call. Now today, add the fact that every attempt ends the call immediately with no ring. I dial and get an immediate "Call Ended" This is happening on both lines. We do not have a landline, so this is a real challenge. I can only communicate by email. And the Pure Talk site will not submit my email!
Greetings, Maria! We regret to hear you are experiencing issues with placing a call. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 17, 2022
I have been on hold since 9:30 this morning. I have been disconnected twice. I told the customer service person that they cannot transfer me to tech support unless I am going straight to a person. I am angry at the total lack of service I have been getting, to the point that I am being ignored. I am looking at other carriers as I am completely unsatisfied and don't feel like the service cares.
Greetings, Brett! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 17, 2022
Overall, I am happy with your service. However, any time I go in buildings with metal roofs, I get no service at all. I have called for help multiple times and really get no reason as to why. Unfortunately, my place of employment is a building with a metal roof.
Greetings, Carlene! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 17, 2022
I spent over 2 hours on hold and was told the second phone I bought was not compatible. I was disconnected but not through with my conversation. I was told by your technicians any phone on the AT&T 3G list would still work with Pure Talk. My Alcatel Smart Flip is Model 4052R is on the list.and should still work after the 3G shutdown.
Reviewed March 17, 2022
I call and am on hold for hours and can not get to speak with tech support. A message recorded played repeatedly with no live person. 0 help. Finally they ask for my # in case they get disconnected. They drop my call and don't call back. Horrible customer service.
Reviewed March 17, 2022
Everything was good in changing to Pure Talk, porting, etc. Initial experience was great. However, I bought a 3 year old but still expensive Samsung UNLOCKED phone to bring to PureTalk. Last week, we were kicked off the network with no warning. Now after extensive internet research, I find AT&T will not enable the features in my phone that will make it compatible with AT&T's network because phone is unlocked, -not purchased from AT&T. Right now, my phone is working because I found a work-around but I will probably get kicked off again. When that happens, I will have to leave PureTalk. My beef is mostly with AT&T but I am upset that PureTalk or somebody didn't warn me before kicking me off. Thankfully, I have other options. Even if I end up having to flush the phone I bought and buy a brand new phone, I certainly won't be spending my money with AT&T or any company using their network.
Reviewed March 16, 2022
My phone is unable to open multimedia message, My phone does not receive or send pictures. I talked to someone in customer service, he tried to help. I was on the phone for 2 hours, can't afford to do that again. I need my phone to work right.
Greetings, Michael! We regret to hear that you are experiencing issues with sending and receiving multimedia messages. Your device's APN settings may need to be reset. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 16, 2022
I am a physics teacher and I spent well over 30+ hours over a period of one week on hold for technical support regarding a very simple issue on my phone. One day after waiting for well over two hours I was finally able to get through to someone on technical support with that person eventually dropping my call. I finally gave up and ported my phone number to another carrier. If you enjoy waiting for loooooong periods of time Impure Talk USSR is the phone company for you. If I could give the a ZERO star rating I would.
Greetings, David! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 16, 2022
Happy that my bill went down almost $50. Took Mark Levin’s advise and switched from AT&T. Don’t know why I waited so long. Definitely would recommend Pure Talk to anyone. This reduction in my bill helped with the problems of our economy rising prices.
Greetings, Ann! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 16, 2022
Unfortunately I can't respond to groups larger than 10... which kicks me out of my family chat! Also, all long messages are sent and received as MMS which is super annoying. Things are sent and received out of order depending on size and the quality of service. I was grandfathered into my price with my last carrier, and won't be able to get that pricing again. If that weren't the case, I would switch back. Oh well. It is what it is, but I wouldn't recommend it to friends.
Greetings, Rebecca ! we regret to hear about your experience with Pure Talk thus far. Regarding the group text, the limit is 10 users. Please accept our apologies for any inconvenience this may have caused you. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 15, 2022
Heard about Puretalk on the Mark Levin podcast. Because I love and respect this guy so much and believe every word he says - I knew puretalk was worth checking out! And as always Mark was right! So easy to switch over, kept my phone, activation was a breeze, service is great and yes my bill is half of what I use to pay! Thank you puretalk for your great service and not lying to your customers. Thank you Mark Levin for another great referral on a product and or service. Respectfully and sincerely. Kellie
Hello, Kellie! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 15, 2022
The customer service experience that I had with Pure talk trying to get my phone up and running was the worst customer experience I have ever had. I went from one stay at home mom to another, each reading out of a manual not having any idea what was wrong. I got differing information, wrong information, no information, hung up on, disconnected and sent to my telephone manufacturer to troubleshoot the problem. At long last I got to one girl who knew what she was doing and she got the phone turned on properly. Wait times for customer service calls were as high as two hours and 10 minutes each. Most of them averaged better than an hour and 20 minutes before you got hold of someone who did not know the answer to the problem at hand. I lost a day and a half of work fighting to get my phone working properly. And as a result I would never recommend pure talk to any of my friends or acquaintances. The savings are not worth the trouble.
Hello, Jim! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. Regarding your device issues, we are delighted to hear the issue has been resolved! While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 15, 2022
I was calling customer support to try and obtain a new sim card. After being on hold for over 30 minutes a voice message came on to state that the office was closed and it hung up on me. I was calling during normal business hours.
Hello, Edward! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. Replacement SIM cards and devices are available to purchase by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab, then follow the prompts to complete your purchase. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 15, 2022
Happy but I found a flaw in the system that I wish would have been addressed. I was unable to after many attempts to have Phobio support send me a new trade in box to return a different phone. You cannot reach Phobio in person and no one at PureTalk was able to take care of my request which was very frustrating. I would love it if PureTalk reached back out to me to make it right since I am now a big customer with 5 lines.
https://phobio.com/tradein/apple/support
Reviewed March 15, 2022
We were very happy with the support we received to transfer from Verizon to PureTalk. We were able to keep our old numbers and the process of ending service with Verizon and starting with PureTalk was seamless. The monthly cost seems fair. The only hiccup we have had is that there are times when the coverage is a little spotty. This is most evident when we're inside a building. This isn't prevalent but it does occur from time to time.
Greetings Robert! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback. It is greatly appreciated!
Reviewed March 15, 2022
So far, Pure Talk USA has proven to be reliable. I have one issue and one question. The issue is that I asked about notification emails/texts on the day PRIOR to auto renewal and understood that I would get them. I have not. I get them WHEN I am charged. I tend to forget so usually don't use auto pay. That is my only option with Pure Talk. One perk with your setup is that it only puts a hold on my card and I have several days to make sure funds are there. If it were not for that, this would be a big issue for me. QUESTION: Would you consider allowing a personal hot spot with the 20gb plan?
Greetings Brian, we regret to hear about your experience with Pure Talk thus far. Please accept our apologies for any inconvenience this may have caused you. To recieve billing alerts, please login to your account portal online via our website at www.puretalkusa.com. Once you have logged in, click on the Billing tab and scroll to E-delivery option. You may select email, text or both. You may also view your billing date by clicking on Billing Tab. You also have the option to add hotspot as one time purchase or recurring purchase listed under Add-ons tab. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed March 15, 2022
Bad bad horrible slow shipping. Took forever to get my phone. Then my old phone was shut off for 2 days before you guys activated my new phone. Horrible bad coverage. I have a 5g phone. It always says LTE or 3g at the best. If it ever says, "Hi. You can't do anything on the internet. You do not have the same coverage as the big guys" that is a total lie. Very slow internet connections. Sometimes I have to restart my phone just to to get it to load a page on the internet. The swipe on the keyboard is a total joke. I have to type letter by letter a lot of the time because it will not spell the right words. Never would have changed phone companies had I known it would be this bad.
re experiencing with accessing the internet. Please follow the troubleshooting steps below. An agent will be reaching out to you shortly to provide further assistance. Please be aware 5G is only available in select areas, we will be sure to include a link below: Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit:https://www.puretalkusa.com/dataand to view 5G coverage: https://www.puretalkusa.com/coverage
Reviewed March 15, 2022
When I signed up for Pure talk I ordered a new phone. When I received it there was a lock code in it so I started calling to find out what I needed do. After multiple calls and hours on the phone I was told to return it which I did and still have not been refunded my money. Then this week my IPhone quit letting me make or receive calls. Text still works so Sunday I started calling customer service to see what was up. After an hour got someone to talk to. By then I had heard the recording that Apple had quit servicing my IPhone 6. So I ask about my pending refund so I could find out about getting another phone. Was told I would be put on hold while they checked on it so I gave them my wife’s phone number which was the phone I was call on in case we got cut off and as soon as he put me on hold I was cut off. I waited a half hour to see if I would get a call back. Never happened.
I called back and a hour later. Someone answered. I told her I been cut off and my phone was a IPhone that was dropped by Apple. She said I need tech support and she would transfer me. I said, "No. I just need to find out about getting another phone" but she transferred me anyway and again I got cut off. I am a vet USMC and I listen to Sean Hannity and he raves about Pure Talk and the great service you get. I haven’t seen it. I understand all of your customer service people work from home and some of the people I have talked to since I signed up have been very helpful but most of them just try to pass you along to someone else. Makes me wonder if the elite have a different customer service number to call. So tomorrow I look for another cell phone carrier.
Hi, Ronnie! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 14, 2022
Wait time to talk to customer service way to long. I've called a half a dozen time & average wait time was 45 minutes. That terrible!! No one should have to wait that long to talk with someone. A couple of time the customer service representative hung up on me because they couldn't figure out what to do. They have my number & never called me back.
Hello, Rico! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
Wait time 1 hr. 16 min. UNACCEPTABLE length of time on hold. I was about ready to request porting out, after only a few months with PureTalk USA. No useful information is available at their website, other than to update my phone system which didn't solve the problem. Tech Support person did not know why I had been disconnected from the Mobile Network, but she did solve the problem quickly.
Greetings, John! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. We are delighted to hear that our Technical Support team was able to resolve the issues you were experiencing with your PureTalk service. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
I had a lot of trouble getting my phone to work properly when I first signed on and then again when supposedly 3G was going away. I could only use internet by itself and then I would have to switch over to just be able to use the phone. Now that is all working. My only problem now is I am unable to send pictures when sending a text. I can receive pictures when someone texts me but I can not send any.
Greetings, Lori! We regret to hear of the issues you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Your device's network settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed March 14, 2022
I switched from Verizon to Pure Talk. Unfortunately, PureTalk uses the At&T network which results in me having only 1 bar most of the time. Most of the time I have to dial a number twice in order to make a connection. This is true even when listening to voice mail. If they could switch me to Verizon network that would be great. Otherwise, I will probably be leaving PureTalk.
Greetings, Tim! We regret to hear that you are experiencing service issues within your area. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. You may contact our Technical Support department directly at 1-800-768-4360 regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
When I call, I just sit on hold.. My phone can't make a call out, when I dial a number, it just immediately hangs up. Then I read on your website that my phone will no longer work on your network (Galaxy S9+). It would have been nice to know this before you billed me for my next month's service which was March 12. Now you expect me to purchase new phones from you.. I can tell you, that isn't happening. Stop my service, do NOT bill me for April 2022. I do NOT wish to continue with your company.
Hello, Lewis! We sincerely apologize for the extended hold times, and are working diligently to rectify the issue. Samsung Galaxy S9 and older models will no longer work on our PureTalk network. These phones are unfortunately no longer supported by Samsung. If you would like to port your phone number to a new carrier, you will need to provide your account number, account PIN, and the full name and address, exactly as they appear on your account. If this information needs to be updated, you may do so by going online to www.puretalkusa.com and logging into your Account Portal. The account number may also be viewed in the Account Portal, and a PIN may be set. If you choose to not set an account PIN, you may utilize 0000 or 1111 as the PIN. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
Just needing to get basic voicemail- seeing a list and play pause delete buttons... why doesn't PT network offer/provide this???? It's NOT visual voicemail, i.e. don't want or need transcribed vm's. Just want what I had with $100 old Kyocera phone...
Hello, Christine! We offer basic voicemail and the visual voicemail feature. At this time, we are only able to guarantee that the visual voicemail feature will work with iPhone models 6s and above. We cannot guarantee visual voicemail will function for all Android devices. Please accept our apologies for this inconvenience. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and test the visual voicemail feature. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
Research the last person who worked on my setup. She was ok but the other morons were worthless. They had the hardest time transferring my AT&T number to Pure Talk. I will not nor will I ever transfer another line.
Greetings, Mark! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the poor customer service you encountered. We truly apologize that you have received anything less than optimal customer service, as this is a top priority for PureTalk. We also apologize for the long hold times you have experienced, we are aware of the issue and are working diligently to rectify the situation. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 14, 2022
Necessary for me to reduce my budget where I could. Pure Talk was the perfect answer for my situation. Establishing my acct was quick and easy. Extremely helpful representatives walked me through the entire set up. Would recommend!! Thinking now of adding an iPad to my acct. My daughter will be switching soon!
Hello, Don! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 14, 2022
Great service/weak web site and no app. We uses ATT previously so service is the same but I miss the more developed website and the app that ATT provided. We can live without that for the price difference.
Greetings, David! At this time, we do not offer a PureTalk app. However, customers may access their account portal by visiting www.puretalkusa.com/account/login. There, you may view your billing information, usage, upgrade or downgrade your plan, and add-on cellular and hotspot data. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 14, 2022
I am finding that the service is lackluster. Places I should have 4G coverage has nothing - like in the middle of a large town near us. This seems to be a problem in many areas around me. Not happy with the coverage.
Greetings, Tammi! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal performance, please ensure your device is using the latest software and carrier updates. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 14, 2022
Did not receive notification that the 3g tower would not allow me to call out or receive calls. Called for 3 days in a row to Pure Talk and was in the queue for who knows how long. Waited for over 8 hours each day I called and still did not get connected with anyone. NOTE: This is my business phone...
Greetings, Mary! We regret to hear you are experiencing issues with your service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 14, 2022
Internet connection is good, call connection is good, but when I transferred from AT&T, I can no longer send text messages. Can you fix this please? This has been going for the 2 and a half months I've been with you, so any assistance would be greatly appreciated.
Greetings, Joshua! We regret to hear you are experiencing issues with sending text messages. Our Technical Support department has reset your SMS and MMS features for your line. Please restart your device and ensure you are using the latest software update by going to Settings > Software Update. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 14, 2022
My phone doesn't work and I have been on hold on borrowed phones for hours on multiple days and still can't reach customer service, it's **, I had to go and buy another phone and plan from art just so I could do my job. It's been 10 days and I still can't reach customer service.
Greetings, Laura! We regret to hear you are experiencing issues with your service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 14, 2022
I checked the coverage maps prior to joining your service and thought we were good. However, half the time at home we can't hear conversations, and when my wife tries to text me from just South of downtown Tucson, her text won't go through until she walks into the building where she works.
Greetings, Alan! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal performance, please ensure your device is using the latest software and carrier updates. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed March 13, 2022
Updated on 03/24/2022: I am still waiting for a response from Pure Talk. I returned the Nokia phone they sold me 3 weeks ago which will not function due to the 3G shutdown. I have called customer service 3 times. Twice I was disconnected. The customer service representative asks for a callback number in case of disconnection. They never called me back. I was also told a supervisor would be contacting me. No supervisor has called me back. This company, despite being recommended by talk show hosts on the radio, is a poor company. The company has not even had the courtesy to respond to my response from 3/20/22 on Consumer Affairs. I will be contacting Dennis Prager and Mark Levin to let them know what I think of their sponsor, Pure Talk USA.
Original review: I purchased a Nokia 3.4 cell phone from Pure Talk 2 weeks ago. I entered into a 30 month contract. I received the phone. It did not work. Pure Talk sold me a phone that was not going to be supported due to the 3G shutdown. I was on the phone with Pure Talk on Sunday for over 3 hours. After being notified that the phone would no longer be supported, I was told that I was still locked into the 30 month contract I signed. When I asked to speak with a supervisor, I was told that no supervisor was available. The customer service representative, Danielle, told me a supervisor would be contacting me tomorrow on my home phone number. She placed me on hold. I was then disconnected.
I had also spoken with tech support during my 3 hour phone escapade. They were also not helpful. There are additional details that I will spare for the sake of brevity. I went with Pure Talk because it was recommended by trusted sources. The price was good. The experience has been VERY POOR!! NOT RECOMMENDED!!
https://www.puretalkusa.com/return-policy
Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 13, 2022
Learned my phone stopped making and receiving calls due to a change by PT. Of course, no notification was sent, so I went through the whole factory reset after backing up all the data. No joy. Contacted Samsung CS, and they clued me in. Even though I have a 4G phone, when 3G support reach EOL, it adversely affected my connectivity; e.g., can't make or receive calls, but can make and receive texts including MM. Tried to contact PT, consumer support doesn't do weekends. Will be switching to a non-AT&T associated provider.
Hello, Duane! We regret to hear of the issues you are experiencing with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Samsung Galaxy S9 and older models will no longer work on our PureTalk network. These phones are unfortunately no longer supported by Samsung. Please log in to your PureTalk account to purchase an upgraded device. Once you're logged in, click the "Replacements" tab to view compatible devices available for purchase. Our Customer Service department is available via phone seven days a week at 1-877-820-7873, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 13, 2022
Very impressive service and your customer service has been even more. I have recommended to my son and a few of my good friends and I think they are going to switch over. Very easy to switch over too. I only think you could make it a little easier to find the monthly bill to check usage on your website but otherwise excellent.
Hello, Al! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 13, 2022
I was a Puretalk customer for years. Left PureTalk in September 2021 temporarily. My old phone was not 4G-LTE compatible. Signed up with T-Mobile to get a RAZR 5G at a steep discount. Service from T-Mobile was horrendous. Switched back to PureTalk in January. Diametrically opposite to T-Mobile, PureTalk customer service has been outstanding. They credited my account when I screwed up without me having to ask. Thanks.
Greetings, Eric! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 13, 2022
I switched to Pure Talk 2 months ago, service is decent but a little slow sometimes, then yesterday I wake up, go to use my phone and cannot make calls or receive calls. I use my girlfriend's phone to call customer service and find out that they lost their contract with Samsung so Samsung devices are no longer supported and having a relatively new Samsung Galaxy A20 it was very disheartening finding out that it would no longer work and I would have to get a new phone just because puretalk decided to change their contracts.
And the worst part is they didn't even warn us this was going to happen. Not so much as an email or anything. Just cut off one day, and never paid late on my phone bill just totally blindsided. And they didn't even offer any type of special deal or compensation for their existing customers who were affected by this. 100% UNACCEPTABLE. I WILL BE TELLING EVERYONE I KNOW PURE TALK IS THE WORST PHONE SERVICE PROVIDER.
Greetings, Nicholas! We regret to hear of the issues you are experiencing with your PureTalk service and apologize for the poor customer service you have received, as this is a top priority for PureTalk. The Samsung Galaxy A20 is no longer compatible with our network, we apologize for the inconvenience you have been caused. An email notification was issued on 03/05, if you have not received this email please be sure to check your email Spam or Junk folder. If you would like to purchase a new device, you may do so by going online to www.puretalkusa.com and logging into your Account Portal. Once you're logged in, click the "Replacements" tab to view compatible devices available for purchase. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 13, 2022
Hello, I have been trying to speak to a live agent for the past two days and waited on hold for over 30 minutes and finally hung up. Also I am dissatisfied that my plan doesn’t have automatic voicemail. I need to call my voice mail and I forgot my password and it’s overall very frustrating.
Hello, Elisheva! We sincerely apologize for the extended hold times you have encountered, and for the inconvenience you have been caused. We are aware of the situation and are working diligently to rectify the issue. We have enabled the visual voicemail feature, please power off your device for at least 30 seconds, then power back on. Once your phone has powered on, tap the Phone app, then select 'Voicemails'. Our Customer Service department is available via phone at 1-877-820-7873, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 13, 2022
Coverage area is ok. Service seemed slow when I was in Sarasota Florida area. Internet pages loaded slowly and emailing was slow as well. I do a lot of work from my phone and speed would have been more helpful.
Greetings, David! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. You may go to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 12, 2022
I placed an order for an iPhone 11 on March 1 and received it in 2 days. The representative I spoke with at Pure Talk was knowledgeable about Apple iPhones. Being a senior citizen, I certainly appreciated her patience and help with my purchase.
Hello, Dee! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 12, 2022
When I respond to messages, it fails to send even after trying to send them multiple times. When trying to send a picture, sometimes it will not send. I never had a problem with this issue with the other carrier.
https://www.puretalkusa.com/data
If you are in need of further assistance, you may reach our Tech Support department directly at 1-800-768-4360. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 12, 2022
Was easy to change over from ** with full service instead of 250 mins. and 4 times more internet at a cheaper price and great service, I would recommend Pure Talk to anyone and is a great new company.
Greetings, Wayne! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 12, 2022
Had to order new phone due to 3G. Paid for next day FedEx and this is day two and still no phone. Also could not find on your website how to set up messages service so waited 45 minutes on hold to find....Still pretty new with Puretalk. So far not so good.
Hi, Dawn! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any shipping issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 12, 2022
I haven't had cell service for more than 3 wks now, but yet still paying for accts. Called service/support 5 times or more (using a different #), my last call was dropped after being on hold for 1 hrs & 53 min. To date I cannot retrieve VM, cannot receive or make calls, cannot send or receive text downloads, do not have wifi calling either.
Hi there, Richard! We regret to hear about your experience with Pure Talk thus far All major carriers, in compliance with the FCC mandate, are shutting down their 3G network as they invest in 5G development. Effective February 22nd, 2022, PureTalk has shut down its 3G network to deliver faster, stronger, and more reliable service for our customers. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. These devices are 4G but the latest software version will not support VoLTE which allows users to make calls over cellular data. To resolve this service interruption, you’ll need a VoLTE-capable device that is compatible with PureTalk’s network. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options.
Reviewed March 12, 2022
Was sold NOKIA 3.4. Highly recommended by your staff and website on 12/28/2021. Now they are not supported by you! If not completely satisfied with resolution and compensation for loss of use I will pursue this matter with Morgan and Morgan, I am sure this is a class action.
Hi there, Gary! We regret to hear about your experience with PureTalk thus far. All major carriers, in compliance with the FCC mandate, are shutting down their 3G network as they invest in 5G development. Effective February 22nd, 2022, PureTalk has shut down its 3G network to deliver faster, stronger, and more reliable service for our customers. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. These devices are 4G but the latest software version will not support VoLTE which allows users to make calls over cellular data. To resolve this service interruption, you’ll need a VoLTE-capable device that is compatible with PureTalk’s network. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options.
Reviewed March 12, 2022
No one answer the phone. I waited a couple of times on my phone for one and a half hour. No one picked up my call. The awful music and the constant recording repeating the same thing over and over is enough to drive anybody crazy. Every time I go out or even outside the front door, I lose the internet. That’s why I want to speak to someone, to fix this problem.
Greetings, Gabriela! We regret to hear that you are experiencing with accessing the internet. Please follow the troubleshooting steps below. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit:https://www.puretalkusa.com/data
Reviewed March 12, 2022
I called customer service to get my new phone ported, and I was on hold for an hour. Very frustrating. I'm considering switching my other two phones to Puretalk, but I really do not want to have to spend another hour or two on hold.
Greetings, Nathan! we regret to hear about your experience with Pure Talk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 11, 2022
After only 2 months I am trying to cancel my subscription to your service. Your customer service is terrible and I can not get the help i need to resolve the issues I am having with your company. I have hours of hold time and even email help is terrible. I can not get a person to even talk to who can understand what the issues are before saying the issue is resolved and the ticket is closed. THE HECK IT IS RESOLVED AND CLOSED!!! Since your customer service seems to not be interested in solving the issue then the new issue is I want a full refund for my never used second line and a full refund for the month of March since I am trying to transfer my phone to another phone provider.
S D **
Hi, Sam! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the hold time as we are dilligently working to rectify this issue.We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 11, 2022
I signed up with Pure Talk a little over a month ago and had just had the second payment deducted from my bank account when the 3G shutdown happened and both of my phones stopped working even though I verified with Pure Talk that both phones were compatible. Nothing was mentioned about the 3G shutdown. After the shutdown I was told that my phones were no longer compatible. After spending over 2 hours on hold to request refund since the shutdown took out both phones only 6 days into the month. I was told that there was no guarantee of a refund because I had already used minutes from that month.
The person that I talked with got snippy with me and acted like it was my fault and that I don't deserve a refund. That is $81 out of my bank account and didn't have another $1000 to replace 2 phones. This company is the worst company I have ever done business with. I have reported them to the Alabama Attorney General. I WILL BE TELLING EVERYBODY I KNOW TO NOT DO BUSINESS WITH PURE TALK.
Hi, John! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 11, 2022
Switching to Pure Talk was easier than we anticipated, the cell service has been as good as our previous carrier, but at a much reduced cost. We are very happy to have made the switch and recommend it to friends and family every chance we get.
Greetings, Luis! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 11, 2022
Not enough people to answer your phones. One time I waited on hold over half an hour hearing the same commercials over and over. I finally gave up. Also, no one can teach me how to get into my account online. I wanted to ask about increasing my data.
Greetings, Nicki! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the extended wait times as we are experiencng unusally high call volume. To expediate your request, please follow these steps to upgrade your plan on our websitel. Log in to your account portal online at https://www.puretalkusa.com/account/login. Once you have logged in, click on the "Plan" tab and select Change Service Plan. You will be given an option to upgrade today or on the next billing cycle. If you choose to upgrade today, you will pay a prorated charge which is the difference between the old plan and the new plan. You also have the option to schedule the upgrade for the next billing cycle in which you will be charged full price for the new plan change. You can downgrade your plan at no additional charge. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
I called customer service and was on hold for 15 minutes before I could be helped. Another several minutes was spent validating who I am, then another 10 minutes discussing my cell phone problems. I was told my call has to be transferred to tech support; where I was on hold for 76 minutes, then the connection was lost! This is unacceptable! PureTalk should have called me back, especially after all the rigmarole I went through to validate who I am and confirming my contact number, home and email address! And still, my problem is not fixed!
Greetings, Michael! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 11, 2022
The Self serve style of Pure Talk was a disaster. My first phones were never able to text completely. After their 3G catastrophe I bought two new phones which never received phone calls. I had to call customer service 3 times and wait 20-30 minutes only to have the support person punch a wrong button and send me to the start one time and my phone shut off the second time. The third visit the person said they activated my phones but it would take 24 hours to make a call... WHAT?? That NEVER happened. I could text- use my apps but no phone calls. Of course I did not keep the original packaging for my new phones so I can't return them. Pure Talk wasted literally days of my life with their failed service model. I only took 30 minutes in-store for my new provider to set up 3 phones and they work!
Greetings! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
I had a very good experience overall although my phone trades experience were dismal, but this was not a PureTalk issue. It was a dropped ball by a third party use phone company. I have been very happy with the service and of course the cost saving.
Hello, Dana! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed March 11, 2022
Phone calls no longer work, waited 4 hours to talk to someone, I want to cancel my service because it does not work but I have to call customer service to do that, and THEY DO NOT ANSWER. Why can't I cancel my service online? Your company makes customer service so difficult.
Greetings, Mark! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
My wife's phone can no longer make calls, apparently related to the 3G shutdown although it was a 4G/LTE phone. Data works fine. We purchased a new unlocked 5G phone which exhibits the same behavior. We have tried new phone, new Sim card, factory reset, updated software, nothing works. PT customer support has been lousy. We are looking for a new carrier.
Greetings, Mark! We regret to hear you are experiencing issues with your service. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 11, 2022
I’ve had nothing but problems from Day One. The low rates sound great, but when the service drops with no apparent reason, or voice mails delete themselves and callers get get the message that this customer has not yet set-up voice (after resetting VM) it starts to be annoying. Then they discontinued supporting my Note 9 phone without warning. I went to make a phone call and nothing, couldn’t even call customer service through that phone. I called customer service multiple times, have sat on hold for more than 5 hours and never talked to anyone. Data usage went from 10 megs to 0 without actual usage forcing me to purchase more data.
Even leaving Pure Talk is a nightmare. As I am writing this review I am sitting on hold with customer non-service. Because of the constant failures of the Puretalk system I had to move to another carrier for reliable service. A day after porting to another carrier I still cannot receive phone calls because Puretalk has not completed their part of the handshake. I will happily pay multiple time more than the Puretalk cost than to endure one more day of this abject failure of a service provider. BTW, as I am writing this review I’ve been on hold with their customer non-service for 40 minutes now and expect no answer for hours from these losers who are holding my phone hostage. So maddening! Run, don’t walk from this company!
Greetings, Ron! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
I agreed to sign up to save money on my monthly bill with no problem. They sent the SIM cards that were paid for right away. When I tried to activate them online, I got a message saying that their service was not available in our area. OK. So I called customer service and cannot get put on hold for at least 30 minutes before giving up. I have tried emailing somebody to call or contact me with no success. They were quick to get my money but do not seem to care about anything after that. I guess I will have to cancel my credit card to get the recurring charge taken off. This is about the worst experience I have had with anybody. It's a shame.
Greetings, Charles! We regret to hear about your experience with PureTalk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. While activating service, if you receive the error message "service not available in your area", this means we do not provide coverage in your area. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
2 and a half hours on hold waiting for "customer service" is NOT "customer service". When I bought my plan it was not made clear that once I reached my data limit that my internet service would be cut off. I've had a cell phone for decades with 2 other companies and have NEVER been lied to until I went with Pure Talk. Your so-called customer service isn't a "service" at all, it's a damn myth
Greetings, Frank! Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Customers have the option to add more data to their plan through their account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Add-Ons" tab to add cellular data. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 11, 2022
Extremely satisfied. I now pay less than half of what I paid for years with my other carrier. Customer Service made switching to Pure Talk easy and fast. Reception is clear and never have a loss of connection anywhere I go. Pure Talk is a top rate carrier!
Hello, Colleen! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed March 11, 2022
Cell service was good until 3 days ago. No calls can be made or received. On hold for 4 hours with customer service and no answer. Emailed for help and no response. Poor help when needed. Total lack of concern when issues arise.
Greetings, Raymond! We regret to hear you are experiencing issues with your service. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
Go to Settings > System > Advanced > System update > Check for update to check if updates are available.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 10, 2022
As our world gets crazier and crazier, I am glad that I am supporting businesses right here in the USA! I've had to call customer service a few times and always get someone very pleasant and helpful. I do wish that they offered more phones. I bought 2 with our plan, returned one and broke the other (Kind of on purpose. I hated it). I was nervous about setting it up myself, but it was quite simple. We live in a small town in AZ, and we get service just fine. With how affordable these plans are, I am surprised that more people don't know about Pure Talk.
Hello, Stacey! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed March 10, 2022
This service is faaaar cheaper than many phone services and when I needed assistance I received it promptly. The add-ons are particularly nice. I can’t afford hotspot data month after month but it’s always there when I need it. I love Puretalk USA!
Greetings, Zayne! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed March 10, 2022
Trying to port another cell, but calling in and waiting for assistance is just too time consuming and painful. Why don't you have a texting portal with immediate responses...like most companies do????
Greetings, Joe! we regret to hear about your experience with Pure Talk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. We will be sure to include a link below to begin the port activation process. For additional assistance, you may reach our Porting Department at 888-458-7740. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Please visit: www.puretalkusa.com/activate/start
Reviewed March 9, 2022
I switched over from being a long time customer of Verizon. I just had one too many run-ins with their (non-existent) customer service. Absolute wretched. I can’t tell you how happy I’ve been with the people I’ve been in touch with at PureTalk. The phone gets answered right away, no long wait times and my issues get resolved quickly. Such a pleasure to deal with you!
Hello, Gyl! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 9, 2022
You claim to have unlimited texting, but once I reach 5k, you shut off my texts with no notification. It takes me hours to figure it out, and then I have to call to have you refresh my account. The first time I called, I waited on hold for 45 min, then the girl said she couldn’t help me, transferred me to “tech support” where I waited on hold for another hour before I finally hung up. The second time I called in, I waited on hold for 30 min. At least that time, the girl had my account quickly refreshed and service restored, she was wonderful. I’m considering going back to Verizon. I will pay more, but it’s worth it to not have to deal with the hassle.
Greetings, Kristen! We regret to hear about your experience with PureTalk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Our Technical Support department has added your line to our high usage list so this issue does not occur again. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 9, 2022
Switch over from Verizon prepaid. The process was effortless. The new phone arrived in about a week, it was easy to set up and use. Very happy with the AMAC plan. May add another phone line in the near future.
Hello, Domenic! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 9, 2022
I’m liking Pure Talk pretty much. But since I’ve gotten it my voicemail won’t work. It is set up and when you call it you can hear the recording but no voicemails are received. Can you please help me with this issue.
Hello, Karen! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed March 9, 2022
I have now been on hold with Pure Talk for 65 minutes. We realize you are very busy, but this is not acceptable. We have never had anyone call us back, that said they would. We have never had anyone reach out to us when we told them we were having trouble.
Greetings, Raydell! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 9, 2022
We just became customers and then all went to hell. My wife’s phone quit working on your service and after four plus hours of hold time and four different people, we were told that we needed a new phone. That is the direct opposite of what we were told when we signed up. We still do not have access to many features on our phones. We were also very disappointed with the technical service in regards to getting our new devices running. ** service all around. You owe me a new phone that works!
Greetings, James! We regret to hear that you are experiencng service issues. Please accept our apologies for the hold time you encountered as we are working diligently to rectify this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit:https://www.puretalkusa.com/data
Reviewed March 9, 2022
I have never called Pure Talk Customer Service and been on hold for less than an hour. My last call with them was over 2.5 hours on hold. I actually got a service representative at one point only to have her send me back to the beginning of the queue and start all over again. My longest service call was nearly 4 hours long. I was on hold with CS for over 1.5 hours then they sent me to the tech department where I was on hold for more than 2 hours. IF you manage to switch your number over to Pure Talk it will never quite work right. I had to reset my phone once and lost hundreds of photos/videos. I also had to reset my Access Point monthly. I'm currently trying to switch to Google Fi and Pure Talk is making it impossible.
Greetings, Blair! We regret to hear about your experience with PureTalk thus far! Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 9, 2022
It took over an hour being on hold before an agent actually talked to me, only to be told that I needed technical support to help with my issue. I had to wait another hour before anyone came on the line.
Greetings, Ken! we regret to hear about your experience with Pure Talk thus far. Regarding the hold time, please accept our apologies. Our goal is to always provide an optimal customer experience, including minimal wait times. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 9, 2022
The service itself was great. Customer service, however, and the wait to talk to someone was simply pathetic and unacceptable. Due to the 3G shut down, it took Tech Support and Customer Service 12 days to tell me my phone wasn't compatible. It's worse than that. Back in October we were told to purchase new phones because our Samsung S5 phones were not compatible in January. We bought two phones (spending $435 total for two Samsung A32 5G phones) that were on their approved list, and right after the 3g shutdown, mine doesn't work. No calling in or calling out. Fortunately we can still receive and send with my wife's phone. Tech Support said it was only a matter of time before that goes out.
I called on a Saturday and was told they would send me out a new SIM card. I called Thursday the next week asking where it was. Turns out there was nothing in their records indicating a SIM card was sent and there were no tickets recorded. Again, more time without my phone service. During that time, I was on hold for no less than 12 hours total. There's no phone tree that separates Customer Service with Tech Support, so I had to talk to a CSR first so they could put me in the queue for another hour. After I got there, they ran me through the same tests and processes to get the phone to call out. Nothing. I received the extension numbers to two Tech Support people, only to realize that when you dial their 800 tech support number, it's not working, and there really was no way to dial the extension except after you waited an hour to speak with a person.
Then the last Tech Support guy told me he would see this issue through to the end. I called after going through Customer Support then to Tech Support, I asked for his extension, and his voicemail box was not activated, so back into the queue I went. I spent three hours on the phone yesterday waiting. Then, when I realized that I would have to get a new phone because the phone that Pure Talk told me was approved wasn't really compatible with their 4g. Yeah, beyond frustrated and out $400+.
Then I went looking for new phones. Turns out the best deals for phones are on pure talk's website, but navigating that site is equally frustrating. You have to get a plan with the phone even though I already have a plan with two lines. No way to unhook the deal from the phone without the phone being full price. It wasn't the first time I had problems with the site; I just never thought to write about it. And just last night I went on the site and the A32 5G is on their site to be purchased, the same phone they said was not compatible with their network. So, Customer Service lied to me multiple times and made me wait hours to speak to someone, who eventually passed me on to someone else. I was more than polite on the phone with all of these people. The wait wasn't their fault; the lying, however, was, but I had no way of knowing that until hours or days later.
Greetings, David! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed March 9, 2022
Love the reasonable cost, we are definitely saving money. And we were recently hiking in the middle of the CA desert and had cell service!! Great customer service too. Just a couple months in, but no complaints so far. Would highly recommend.
Greetings, Suzanne! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 9, 2022
Upon receiving the card and "attempting" to install it I realized I had no idea how the phone worked or how to do anything. The Technician spent all the time I needed to follow her very precise instructions and actually helped me get it right first time.
Greetings Harry! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed March 8, 2022
We placed our order to sign up for service on a Saturday. Received no email correspondence or communication by Monday. When trying to call to speak to Customer Service, I waited on the phone for 50+ minutes, spoke to a rep who gave me an invalid email address to send info to. Then after three attempts of waiting 30+ minutes on hold, reached a rep who after 10 minutes disconnected and kicked me back to the hold line. This is absolutely unacceptable to leave customers with no option to see order status, cancel their order or inquire without being on hold for almost an hour every time. My card has been charged for a phone and service already as well. Do better Pure Talk.
Greetings, Erin! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 8, 2022
I can't describe how this isn't working. I have 1 phone that is not allowed to make calls (it's my newest phone on plan). I have another phone that the website says can't make calls because of 3g gone, but it is working and making calls on it. I have another that is unlimited plan showing maxed out data and it's always on wifi in one spot. I have another that is showing almost all usage of data and it was turned off for a month. Many Many Problems.
Reviewed March 8, 2022
We signed up for Pure Talk cell phone service, and were unable to get our phone activated. We have been trying to contact them since last Friday (today is Monday the 8th). Today alone, we have been on hold for 3 hours and 20 minutes, and are not even able to cancel the service. I want to cancel, but we have no method. If Pure Talk can’t support us, they should give us a reasonable method of canceling.
Hi, Rick! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 8, 2022
I have never dealt with a customer service that lacks so much in customer service. I became a Puretalk customer in January. I ordered two phones; one for my wife and one for me, along with three phone plans; one for me, one for my wife, and one for my daughter. This transaction cost me over three hundred dollars. I had no concerns about it. The phone that I purchased for myself was an "out of the box" Nokia phone. I asked for a phone that had wifi calling capabilities. I was told the Nokia did, so I went ahead with the Nokia. When I received the phone, I was disappointed. It was not "wifi calling"ready.
I called Customer Service that very night that I received the phone and requested a return and a replacement phone. I had to purchase another phone and pay for the return of the Nokia. I wasn't happy paying for the return shipping because I bought a phone under the pretense I was getting wifi calling. I still was patient. I took my phone to UPS and sent it to Puretalk USA. Weeks went by before I decided to contact Puretalk.
The warehouse had not even looked at my return phone yet. I was told they would get right on it. I said that that was fine and to please email me or call me when they refunded my money. I never received a call or an email back. Once again, I called Puretalk. They still had not done anything with my return. More weeks went by, and maybe I had to call more times. The result was that there were some supposed scratches on the screen, and I was not getting my refund for my phone. I was much less happy then.
I tried to be fair, and I asked them to send me pictures of the scratched phone screen. I never received them. It is March now. I have made two payments to Puretalk USA, and I have not received my phone back, nor have I received my refund, nor have I received any rational explanation for either. I also would like to know why customer service asks for a phone number, "just in case we get disconnected, I can call you back" from the customer when customer service NEVER CALLS YOU BACK!!!! I have been disconnected multiple times after waiting on the "customer service personnel" sometimes an hour! I never received a call back from anyone except Sylvia. No matter how hard she tried to help me, the warehouse failed.
Hi, there, Chris! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for any service issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 8, 2022
I switched from AT&T and have been pleased so far. My problems have been accessing news and other apps while inside some buildings including my home. My hotspot for my iPad does not always work, which I do not understand.
Our Technical Support has added this feature to your device. Please power off and test to see if it now available. Thank you for your feedback as it always helps us to improve the PureTalk experience.
Reviewed March 8, 2022
If I could give zero stars I would. I have been having a technical issue that has been going on for months. It still has not been solved. I am not getting what I am paying for. So called tech support is a joke. Now I can't even use my phone at all. I can't even call customer support. And yes, the software is up to date on my phone. Tomorrow I will go to T-Mobile or someone else so I can have phone service that actually works! Avoid this company like the plague.
Greetings, Eric! We apologize for any issues you are having with your Samsung device. According to AT&T, if your phone is a Samsung S9 or below, it will no longer work on our network. If you would like to upgrade to a phone which will work on our network, please log into your account to purchase an upgraded device at https://www.puretalkusa.com/account/login. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 7, 2022
Switching to PureTalk from AT&T was really easy with the help of several PureTalk folks who helped me navigate the process and answered my technical question in a way that even a non-technical person like me could follow. I was so glad to get away from "woke" AT&T and pay about half of my usual monthly bill to a company that stands for American values! Really glad I switched and have recommended you to others.
Hello, Sandy! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 7, 2022
We have three phones through Pure Talk. Two cannot send or receive phone calls. This includes a new phone purchased through Pure Talk. I have called several times, got customer service, never made it through to technical service. On Saturday I was on hold for three hours. Got looped back to customer service instead of transferred to Technical Support. As I write this message, I have been on hold for 90 minutes, no answer.
Greetings, Victor! We regret to hear that you are experiencing issues with placing and receiving calls. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. Please ensure your devices are using the latest software and carrier updates. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:
If your Samsung device is an S10 or above, you will need to check the Android version and the firmware version. You can check this by following the below steps:
* Select Settings
* Select About Phone (Might also show as System)
* Select Software Information
If there are any updates available, there should be a "System Update" or a "Check for Updates" option. Once the updates completed, you will need to power cycle your device.
Next,
Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration
1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:
Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right. It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 7, 2022
Good value. Good help to activate new phone. Customer service people pleasant to deal with. I'm not real phone savvy, but they made it pretty easy to transfer to both a new company and a new phone. Thanks. I highly recommend this company.
Hello, Ephraim! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 7, 2022
I still can't make phone calls after the 3G shutdown. And I have a Samsung galaxy 10e and it was working very good before. I changed from boost mobile to Pure Talk and now I'm starting to feel that everything is the same and maybe boost mobile was better. Please give me reason to do not look for another carrier.
Greetings, Atos! We regret to hear of the issues you are experiencing with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. If you own a Samsung Galaxy S10 or newer, you may be experiencing a service interruption on your phone. To resolve this issue, you will need to perform a system update on your phone. Follow the steps below to check for updates:
• Select "Settings"
• Select "About Phone" (might also show as "System")
• Select "Software Information"
If there are any updates available,
there should be a "System Update"
or a "Check for Updates" option.
Once the update is completed,
you will need to power off your
device and then power it back on.
Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 6, 2022
Works well. Very happy with the service. Much better than previous service. Does not drop calls, reception hood, works well everywhere I’ve been so far. I’ve not run out of data so far and I’m happy with the price so far.
Hello, Michael! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 6, 2022
Cannot call out. Support to this point has been useless. Spent 3 hours on hold and am ready to cancel the whole account, have to call from another phone which not only inconveniences me but my wife as well. Support is non existent.
Greetings, Eric! We apologize for any issues you are having with your Samsung device. If your Samsung device is an S10 or above, you will need to check the Android version and the firmware version. You can check this by following the below steps:
* Select Settings
* Select About Phone (Might also show as System)
* Select Software Information
If there are any updates available, there should be a "System Update" or a "Check for Updates" option. Once the updates are completed, you will need to power cycle your device. Once the above steps have been completed, please let us know if the issue persists for additional troubleshooting steps.
Reviewed March 6, 2022
I have only had Pure Talk for about 2 days, took almost a month to get number transferred. Got over 15 hours of hold time for customer service, still can't get issue fixed. DO NOT SWITCH TO PURE TALK!!!!! Yes, I am a real customer, yes I will be switching back!
Greetings! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed March 5, 2022
Stay away!!!! Signed up with Pure Talk 8 months ago and had been happy with service and price.... Fast forward to 3 days ago and it has been a nightmare!!! Have not been able to dial out or receive calls and problem is with my SIM card.... Have tried for 3 days to get in touch with and met with nothing but being on hold! Since I do not have phone access have had to use other peoples phones to call.... Have been on hold over an hour, 47 minutes, 44 minutes and today just over 39 minutes.... NOTHING!!!! They only have 1 number.... Do NOT have an online chat option and only 1 email address.... A generic Info link that they have not responded to yet after multiple requests.... NOTHING!!!!
Complete joke of a company that I regret transferring over to!!! Went today to T-Mobile and switched back over too.... Ironically it is going to take up to 72 hours to port over because they too are not able to get in touch with Pure Talk either!!!! Total joke of a company... Don't be fooled by the savings.... No customer service, no online chat option, no physical location to visit!!!! If you have any problems with your phone you are totally screwed.... Googled reviews earlier and they are having WIDESPREAD problems with service and customer service!!!! STAY AWAY.... VERY FAR AWAY!!!!
Greetings, Seamus! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 5, 2022
Updated on 03/30/2022: This is my 2nd review of this company. I sent my phone back and have proof it was received on 3/11/22. I am still waiting for a full refund. Here is a timeline of the calls I have made: 3/22/22 Representative said she would email the warehouse to get an update on the status of my return. 3/25/22 Representative said the warehouse did not respond to the email sent on 3/22/22. She sent an email to the Team Lead in the warehouse. 3/26/22 Representative said the was no response to either email. I asked to speak to a supervisor. He said that it is very difficult to find a Supervisor on the weekend. Also, the warehouse is closed on the weekend.
3/29/22 Representative said there was still no reply to emails. She finally did receive a response that the warehouse was backed up and more time is needed to process the return. Why don't you have an internal tracking system for returns? Why is the warehouse closed on the weekend when people are waiting for refunds? WHEN will I receive a REFUND?
Original review: I chose to change my cell phone carrier to Pure Talk because Dave Ramsey recommends the company and I would not need to buy a new phone. After activating my service, their website indicated I would have problems with my current phone because of the 3G shutdown. So I bought a new phone. It took 4 days to receive my new phone. I have not had any service on my phone since yesterday. Fortunately, I have a landline phone so I called customer service. I spoke to someone after waiting an hour. She said there was a problem with Samsung phones and I should receive an email from Samsung. I have never received an email from Samsung.
The customer service rep was helpful but couldn't resolve the issue so she transferred me to tech support. After waiting more than an hour, I decided to return to my old carrier. My previous carrier contacted Puretalk, and they said they can not port my number until March 7th. What am I supposed to do for the next 2 days? This is entirely unacceptable! Puretalk if you are reading this please port my number ASAP. Also, the company does not have 24-hour support.
Greetings, Amy! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 5, 2022
PureTalk has taken a long time to port my number out and I am unable to get in touch with their customer support. My phone stopped working after the 3G shutdown even though it supported 4G. I switched to Verizon, but PureTalk has not handled my porting request in a timely manner. I am still unable to port my number and unable to reach customer support. Please let me leave.
Greetings, Akshay! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 5, 2022
Your service sucks. I paid $40 per month for one line and same GB through ATT. Every day there are times the internet doesn't work for up to 20 minutes. One day last week I had no internet for half a day. You need to post reviews of each phone you sell. My 7 year old Nokia Windows phone is a better phone than this.
Greetings, Jenny! We regret to hear that you are experiencing issues with accessing your data. Please ensure your devices are using the latest software and carrier updates. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
Android:Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right.It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 4, 2022
2 out of 3 lines have no service. Called customer service a number of times and been in hold one time over a hour with no response. Need to use my wife's phone when she is available to call. Over a month now and still waiting.
Greetings, Erich! We regret to hear you are experiencing service issues. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We have reset the VoLTE feature for your lines. Please ensure your devices are using the latest software and carrier updates. Listed below are the troubleshooting steps needed to resolve your service issue. Once completed, please restart your device. Thank you for your feedback, it always helps us improve the PureTalk experience.
iPhone:Go to Settings > Airplane Mode > Switch to turn > Wait a few minutes > Switch to turn off. (Airplane Mode can also be turned on/off from the Control Center)
Next,
Go to Settings > General > Reset > Reset Network Settings
Android:Go to Settings > General or System > Reset > Reset Network Settings
Next,
Android APN Configuration1. Settings
2. Connections (Mobile Network)
3. Access Point Names OR APN
4. 3 Vertical dots (Reset to default)
5. + OR new APN OR add
Fill ONLY these:Name: PT
APN: RESELLER
MMSC: http://mmsc.mobile.att.net
MMS Proxy OR Multimedia Message Proxy: proxy.mobile.att.net
MMS Port OR Multimedia Message Port: 80
APN Type: default,mms,supl
--Press the three vertical dots in the upper right corner OR menu button at the bottom left and select save.
--Then select the PTUSA APN by pressing the bubble to the right.It will indicate the selection by highlighting the bubble with the color blue/green.
--Reboot/Restart the phone and test your Data/MMS capabilities
Reviewed March 4, 2022
We ordered service from your company in December 2021 and it has been a total nightmare and we still have NOT received our full refund to this day 03/04/2022! We were promised by your CSR rep that we would get a full refund within the 14 day period if the phones for any reason things did not work out. We found out when we got the phones that you did not support voice mail needed in order for us to run our small business and when we called about asking questions about the service not included but told we would have this service and not one but many CSR could not help us then it became a matter of time and NO ONE from your company would help us and when it came time for us to return our phones it was a HUGE undertaking on your part and ours!
The only person that even would help us in all of this debacle was a CSR named Becky Ext # **. She was actually understanding and fighting along with us in getting our phones returned and agreeing with us that something went terribly wrong with our account and was even questioning your company's ethics. I followed all of the guidelines to return the phones and in the meantime, your company actually sent me an email saying that your company was sending me to collections for one of the phones that came back with damage. I contacted Becky to ask what was going on and she told me that they have not received our phones yet and asked me for the tracking number from the Fed-EX labels that again YOUR COMPANY provided for us to send them back in, so how did they know if they were damaged or not, this is after we packaged them in the same packing and boxes that you shipped them in and we added extra packing to make them even safer.
My husband and I are in our 50's and have NEVER EVER not even once damaged a cell phone in our life and to be accused of this is awful and you did not even have the phone checked in when you threatened us for this accusation! The CSR rep actually checked to see if the phones were there in the returns warehouse and yep, sure enough there they sat with not being checked in and you were threatening to ruin our credit because your company is so messed up and probably upset because we returned the phones! We have reached out to let AMAC know of this behavior from your company and were given a person by the name of Gardenia ant EXT ** and we tried to get ahold of her several times with no phone calls back to us.
I have asked several times for your legal department for our lawyer to send a letter, fax or email and have not heard back from your company in regards to the astronomical amount that you are/were going to send us to collections for and for the full refund of our phone service that all but 53.00 has been returned to us and we have heard 0 from your company until now wanting a survey... lol how ironic. We have contacted the BBB and Yelp in hopes that no one will ever have to go thru this again with your company and be taken advantage of like we are and feel completely invaded by your company. Way to treat the older population and take advantage of them.
Hi, Melissa! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any issues you may have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 4, 2022
So far, we have been pleased with the service and monthly cost savings. Our only issue we have is trying to determine if previous saved e-mails can be retrieved when setting up voice mail or after setting up voicemail. One of our lines has not set up voice mail yet because of this. Any feedback on that issue would be very helpful!! THANKS!
Hi there, Linda! We are delighted to hear about the experience you have had with PureTalk thus far. Regarding the voicemail issue, our Technical Support department has activated Visual Voicemail feature to your devices. Please power off and power back on and test to see if the feature is now available. Thank you for taking the time to provide us with this feedback, it always helps us improve the PureTalk experience.
Reviewed March 4, 2022
Hi Puretalk, I mostly like your service, but there are times I cannot access the internet while I'm away from my home wifi. Sometimes this is out in the open, sometimes in stores. I have no problem with voice or texting, or maps. Is there a setting on my phone that I can check to improve the reception?
Greetings, Kevin! We regret to hear that you are experiencng with accessing the internet. Please follow the troubleshooting steps below. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Please visit:https://www.puretalkusa.com/data
Reviewed March 4, 2022
Per your website my phone was not to be affected by the closer of your 3G network. I can't receive nor make phone calls. I also cannot reach my voice mail. I stated my reasons for this contact. I am not happy with your customer service. I should be able to find out what the issue is online.
Greetings David, We regret to hear about your experience with Pure Talk thus far All major carriers, in compliance with the FCC mandate, are shutting down their 3G network as they invest in 5G development. Effective February 22nd, 2022, PureTalk has shut down its 3G network to deliver faster, stronger, and more reliable service for our customers. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. These devices are 4G but the latest software version will not support VoLTE which allows users to make calls over cellular data. To resolve this service interruption, you’ll need a VoLTE-capable device that is compatible with PureTalk’s network. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options.Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed March 4, 2022
I'm really satisfied, thank you very much, Pure Talk. In my experience so far the phone works great. I sure wish it had better. My other phone company was spotty at best, this phone works wherever I take it. That’s what you got to ask for right, have a great day. Internet though, thank you.
Greetings, Michael ! We are pleased to hear that you are enjoying your Pure Talk service and that your cell reception has improved greatly after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing PureTalk!
Reviewed March 4, 2022
Auto-renew is convenient and the coverage is consistent. It works just like it's supposed to. PureTalkUSA has long sponsored Mark Levin and I like that the money I spend is not going to fund the usual suspects in their quest to topple America. Big thumbs up there. It could use an app similar to the one Mint has. Being able to open the app and see how much data remains would be great. Other than that, I have no complaints. Setup was easier than any other cell plan and they don't bombard my inbox to celebrate every minor holiday. As long as ATT coverage works where I work and live, I'll keep PureTalk.
Greetings Austin! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. At this time, we do not have a mobile app. To check data usage, please log in to your account portal online via our website at www.puretalkusa.com. Once you have logged in click on the Plan tab and you will be able to view data usage for each day. Since our system updates the portal within 72 hours it will show data usage from the last billing cycle up until the last three days. Thank you for your feedback as it always
Reviewed March 4, 2022
I've been on my sisters phone for two nights now for a total of almost 6 hours being on hold. I cannot receive or make any calls. I can't even call 611....when I did finally get to someone the call was lost. Canceling with Pure Talk.
Greetings, Shannon! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for the wait time you encountered as we are working diligently to rectify this issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 3, 2022
We are unable to send or receive attachments to our text messages. I have tried changing different settings on the phones and have had other people check the settings. No one can figure out why it won't work. When we receive a text with an attachment to download the icon just shows "downloading" but nothing else happens. Same with outgoing texts, attachments show "sending" but nothing happens.
Greetings, Robert! We regret to hear that you are experiencing issues with sending and receiving multimedia messages. Your device's APN settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed March 3, 2022
Pure Talk made it surprisingly intuitive to activate service with them, something I thought no cellular service company was actually doing. Furthermore, Pure Talk has provided world class access to mobile data and competes with the big names any day. The best part? The cost.
Hello, Alejandro! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed March 3, 2022
Re Account: ** Phone No: **.
1.) 1st: Pure Talk offers NO texting or direct-calling to Canada. I was not told this before signing up. This is an epic failure.
2.) 2nd: Most importantly: I signed up in Jan 2022, after specifically being told that my Samsung Galaxy S9 was indeed compatible with Puretalk. But I awoke March 1st to find that I could no longer make/receive ANY calls whatsoever. Puretalk told me that they had suddenly made changes to their network and, as a result, I could suddenly no longer use my Samsung Galaxy. Period. I was given NO advance warning and No valid acceptable, explanation either.
This is disgraceful customer service, and Puretalk offered NO compensation, and NO reimbursement. All I got were empty apologies. Crazy. Very, very disappointing. I will be closing my account.
Greetings, Josh! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the poor customer service you have received, as this is a top priority for PureTalk. At this time we do not offer texting to Canada, however, we do offer international calling if you would like to make any calls outside of the US. In order to make an international call, you will need to purchase a $10.00 International PIN by calling our Customer Service Department. This PIN is valid for 30 days, or until the balance has been used, whichever comes first.
Regarding your device, according to AT&T, S9 devices and below will no longer work on our network due to the 3G shutdown. If you would like to upgrade to a phone that will work on our network I'd be more than happy to recommend a device. You will receive an email by end day, to the email address associated with your PureTalk account with a special upgrade offer. You can also log into your account to purchase an upgraded device at https://www.puretalkusa.com/account/login. Once you're logged in, click the "Replacements" tab to view compatible devices available for purchase. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 3, 2022
I like the price which is much cheaper than the big guys. And I'm using the same cell towers. Customer Service is exceptional. I would recommend Pure Talk to my friends and family! Glad I found this cell phone company.
Reviewed March 3, 2022
For my large family, that includes 13 kids living at home, traditional large carriers have become unaffordable. Pure Talk allows us to have twice the number of lines at half the price of our previous mainstream carrier. Signal is excellent. Customer service is fast and allows you to talk quickly to a USA employee that understands the issue. Nothing but high praise for PureTalk USA!
Reviewed March 3, 2022
Been on hold several times today for over 2 hours. Very poor customer service. I also emailed Pure Talk and never got a response. I'm really considering another carrier. Furthermore they only offer phone discounts to new customers and not the customer who has been with them.
Reviewed March 2, 2022
Service is great where it comes in. I get very spotty coverage at my home and in my area. I will likely be switching to a different cell carrier soon. I would have had to switch sooner, but my job is in it's slow season now. Once spring is my cell service is critical.
Hi there, Nathan! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed March 2, 2022
No phone service and ZERO Customer support. Was fine until Monday when I lost all service. Tried contacting customer support using another phone, on hold for hours until the line kicks me off. I call back same thing. Left email. No response. Recording says they are doing a 3G shutdown. I was connected to LTE not 3G. Mon. when LTE went down and switched over to 3G and it worked for 2 days on 3G. Now all is down. I do my business from my phone. I am out of commission with absolutely NO CUSTOMER SUPPORT. I just learned my lesson the hard way... You get what you pay for... NO SUPPORT. Cancelling this service.
Greetings! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. We will be sending you a private message shortly regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed March 1, 2022
Your 3g upgrade has been a total fail. I have a 3 yr old Samsung note 10 plus 5g that is volte compatible and I'm going on day 2 with no voice service. I was helped by a representative and my phone worked for 2 hours then stopped the ability to make or receive calls. I will be switching back to my previous carrier. This switch was definitely not worth it.
Greetings, Phillip! We regret to hear you are experiencing issues with placing and receiving calls. Please accept our apologies for the inconvenience this has caused. We would appreciate an opportunity to try and resolve this issue. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed March 1, 2022
Better service, better coverage, more peace of mind! Between Milwaukee and Chicago I was always dealing with dead spots. Trips to Iowa left me without coverage most of my trip. NOW I have coverage the full way with even more data to use on the trips. Best is that you support the same causes I believe in! Thank you Rush for recommending this change!
Hello, James! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed March 1, 2022
Placed on hold for one hour forty minutes for tech support AFTER forty-five minute hold for customer support with no response. Problem unresolved. Question unanswered. VERY DISSATISFIED with service. Apple Watch Series 3 not syncing with IPhone 12. Is this due to Pure Talk compatibility or 5G upgrade? Were compatible and functioning prior to Pure Talk carrier change.
Greetings, Barb! We regret to hear about your experience with PureTalk thus far! At this time, we do not support service for Apple Watches. Please accept our apologies for this inconvenience and for the wait time you encountered as we are working diligently to rectify this issue. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 1, 2022
When I try to FaceTime someone who also uses Pure Talk it will not allow us to see each other. When I FaceTime someone who doesn’t have Pure Talk I can see them. I love the price but the connection is not always the best and sometimes it just loses connection altogether.
Greetings, Megan! We regret to hear that you are experiencing issues with utilizing your FaceTime feature. Please ensure your device is using the latest iOS and carrier updates for optimal service. Your device's network settings may also need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed March 1, 2022
I have been a Pure Talk Customer for over 5 years and never had any issue with their service. In January, they had offered me a $250 discount on a phone. I used the link they sent me and selected a phone. To receive the entire $250 discount I had to finance with them which locked me into a 2 year contract. The discount was to be put on my account in 3 equal payments starting a month after the phone was activated.
A little bit over a month after activating the phone I contacted them to see when the discount would be showing on my account only to be told that I had not used the promotion. The only reason I financed the phone was to receive the full discount. They now have be locked into a 2 year contract and are no longer responding to me. To me this shows the company is unethical and far from transparent in their dealings with what had been a loyal customer. Once my 2 year commitment is complete, I will be looking for something that doesn't make promises then back out of them.
Greetings, Debbie! we regret to hear about your experience with Pure Talk thus far. We would like the opportunity to look further into this matter to help resolve this issue. We will be sending you a private message. Thank you for your feedback as it has always helped us to improve the Pure Talk experience.
Reviewed March 1, 2022
Have had Pure Talk for 2 months or so and have had zero issues! Not to mention, saving me money as well in which I am paying nearly 50% since I left Verizon. Highly recommend Pure Talk to anyone who wants great service and coverage with no issues.
Greetings, Christopher! We are pleased to hear about your experience with Pure Talk thus far and that you are saving half by making the switch to our service. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback. It is greatly appreciated!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing PureTalk!
Reviewed March 1, 2022
Don't have signal a lot of time. Does not work inside buildings my last service did. I'm not very satisfied with reception performance. When making a phone call it takes a lot of time for the phone Signal to connect. A lot of times I have to restart my phone start my phone for to finish connecting so that I can make a phone call.
Hi there, Eric! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed March 1, 2022
My phone stopped sending & receiving calls last week. The 1st person I spoke w/ was rude, the manager was very nice, but could not resolve my issues. I have not received any updates or follow up. I also was charged for a service that I did not receive and was not refunded nor credited the money. I did not cancel the service, it was, as far as I am aware, canceled by PureTalk and/or Straight Talk without my knowledge. By the time I realized that I did not have the service active and I was not credited the charge, it was well past the 30 days because I never had a response from either PT or ST, save for them telling me that the line was being transferred. I am paying for a service from a company that clearly hates me and does not value me in any way. I am also unhappy with the quality of service even when I was able to send and receive calls.
Greetings, Justin! We regret to hear about the experience you have had with PureTalk thus far. Please accept our apologies if you received anything other than optimal customer service as this is our top priority and for any service issues you have encountered. We would appreciate the opportunity to take a further look into this matter and will be sending you a private message. Thank you for your feedback, it always helps us improve the PureTalk experience
Reviewed Feb. 28, 2022
Multiple calls for service. Every call was greater than 30 minutes waiting on hold for service. My wife's voicemail still doesn't work. I will be changing service to StraightTalk ASAP. I liked that PureTalk was veteran-owned, but service is everything to me.
Hi, Ronald! We regret to hear about your experience with Pure Talk thus far. Please accept our apologies for the hold time you encountered as we re working diligently to rectify this issue. Concerning the voicemail issue, To set up voicemail press and hold 1 on dial pad and follow the prompts. If this option does not work, you may try dialing your mobile phone number instead. Thank you for your feedback, as it has always helped us to improve the PureTalk experience.
Reviewed Feb. 28, 2022
I live 8 miles east of Smithfield and I am unable to get a signal anywhere in the neighborhood. Your service works fine when I leave the neighborhood, but I do leave often. I am maintaining the service until the new quantum phones come out. Until then I am just getting by with a wifi ape that I downloaded to be able to make calls from the apartment.
Hi there, Providence Ministries! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Feb. 28, 2022
I was told my device would work with g5 and it doesn’t. Very disappointed that I will have to look for another provider. I have an i6 s, should have service. My wife’s cellphone doesn’t work as well. Land of the free, home of the brave.
Greetings Farlon, All major carriers, in compliance with the FCC mandate, are shutting down their 3G network as they invest in 5G development. Effective February 22nd, 2022, PureTalk has shut down its 3G network to deliver faster, stronger, and more reliable service for our customers. After reviewing your account, we see that your device is unfortunately no longer compatible with our network. To resolve this service interruption, you’ll need a VoLTE-capable device that is compatible with PureTalk’s network. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options.Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Feb. 28, 2022
The payments to my account are automatically transferred from my banking account, so I don’t have to worry whether I have service or not. It’s reliable and seamless which I really appreciate. The service is excellent. My last carrier did not transfer my funds so I was always losing service. Pure Talk has been great.
Greetings Cheryl! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 28, 2022
My phone usually shows “no service” where the service bars are supposed to be. When others try to contact me, it goes straight to voicemail; likewise, when I try to make a call, it won’t go through. The only way I found to temporarily solve this problem is to restart the phone itself. I run a business off of this phone line and am looking for another more reliable phone service.
Hi there, Kimberly! We regret to hear about your experience with Pure Talk thus far. Please be aware that Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. We would appreciate the opportunity to look further into this matter. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback as it always helps us improve the Pure Talk experience.
Reviewed Feb. 27, 2022
The process was straightforward as we switched from another service. Customer service was able to guide us through one minor situation. Now the service is as good and the pricing is better than our previous service. Great job, Pure Talk.
Hello, Sherman! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 27, 2022
I tried calling customer support, stayed on wait for 2 hours, a rude lady answered, was “transferred” to technical support, waited another hour, call closed. Called again customer support, someone answered fast, was transferred to technical support, waited for 2.5 hours, no one ever answered. Wasted almost 5 hours for no resolve.
Greetings, Ruben! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the wait time you encountered and if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 27, 2022
I had been with US Cellular for 4 years and was tired of paying $210 for 3 lines for service I barely was able to get in my own house. Calls were dropped constantly and texts wouldn't come through half the time. We are now paying $155 for 3 lines and have not had any issues with service yet. We get service in areas we didn't get service with US Cellular before. So glad we switched!!
Hello, Alexis! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 27, 2022
We are very happy with the service. Very helpful and easy to understand customer service representative. We have referred a lot of people to Pure Talk. The service is so far is exactly as described by your representative. Thank you!
Hello, Stephanie! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 26, 2022
We love that we've cut our monthly bill by 2/3 and our service is just as good. I also like talking to sales and tech support here in the USA, when and if I need them. We're very happy with our decision to switch to Pure Talk.
Hello, Debbie! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 26, 2022
Lost my ability to connect to my apps and WiFi. I called PureTalk. The problem was resolved very easily by them working with me to make some changes in settings etc.. I don't know if the cause of the problem had anything to do with PureTalk or not. I had been using PureTalk for about 2 months with no problems before this incident.
Hi, David! We are delighted to hear about your experience with PureTalk thus far. Our Technical Support department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 25, 2022
Yes, you will save a few dollars each month with Pure Talk but their customer service is horrible! I waited on hold over an hour today. If you are not a patient person or your time is valuable, this company is not for you! Even when I was able to get someone to answer my calls, half the customer service and tech support personnel at Pure Talk have no idea how to help the customers. You will have to hold again for someone else or hang up and call again. They are an absolute joke!
Greetings, Mike! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the wait time you encountered and if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. We will be sending you a private message shortly regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 25, 2022
Price was right - Tech support was excellent - but my Samsung Galaxy A51 does not work for hotspot - I need hotspot for computer. Phone (A51) isn't that old and be able to connect with hotspot. Now I have to save up money for new phone. Free offer doesn't apply anymore.
This feature must be enabled using your address for e911 services. Thank you for your feedback as it always helps us to improve the PureTalk experience.
Reviewed Feb. 25, 2022
90% of the time I was only on 3G and my data almost never worked. Even though you claim you are using the same towers as AT&T, this service was the worst in my entire life. The $30 per month is a great price but you didn’t deliver the service as advertised. I can not recommend this service to anyone!
Hi, Anthony! We regret to hear about your experience with Pure Talk and hope that you will try us out again in the future. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Feb. 25, 2022
I am very unhappy with your coverage from AT&T. I can't get a signal in my basement or in my shop. There are several dead spots when driving around in my area. Also when I make a call sometimes it takes up to 30 seconds for it to start ringing the person I'm calling. I never had these problems with US Cellular. I'm thinking seriously about returning to them. The only reason I switched to Pure Talk is that I was ready to get new phones for my wife and I and you had the best price on the Iphone 13's. I'm sorry I did switch now. If you can do anything about getting me better service you should do it pretty quick. Your service is horrible at least in my area. (65270) Please advise if you have a solution. Thank you. Ralph
Hi there Ralph! We regret to hear that you encountered difficulties with making the switch to Pure talk. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. We would appreciate the opportunity to take a further look into the technical issues you are experiencing. Please contact our Technical Support department at 1-800-768-4360 for further assistance regarding this issue. Thank you for your feedback, it always helps us to improve the PureTalk experience.
Reviewed Feb. 24, 2022
Was unable to use my cell phone ATT, not even to make one call, my friend was able to use his, no ability to make a text. I got the Apple phone thinking I would be able to use it. Was able to take pictures.
Greetings, Melvin! We regret to hear about your experience with PureTalk thus far. Please kindly be aware that we only offer an International Calling plan to use within the US to other to contact other countries. We do not support roaming at this time. For more information on our International Calling plan, please contact our Customer Service at 1-877-820-7873. Thank you for your feedback, it always helps us to improve the PureTalk experience.
Reviewed Feb. 24, 2022
So far, so good! The price is great and so far wherever I have been (geographically), I have been able to get service. Customer service has been great, also. I love the fact that my money is not going to the huge companies like Verizon and AT&T.
Greetings, Jason! We are pleased to hear that you are enjoying your Pure Talk service and the low prices we provide. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing PureTalk!
Reviewed Feb. 24, 2022
3 days ago, my new phone (purchased from you) stopped receiving calls and any attempt by me to make a call results in immediate termination of the call. I have made 4 calls to tech support and have been left on hold for a cumulative total of 3 hours. I need help immediately or I will terminate service. Text or email me.
Hi, Clyde! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any service issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 24, 2022
I was a little concerned when I switched to a less well known phone service about whether the service area would remain good. I have had no problems with phone service, at home or even on a trip to Maryland.
Greetings, Paul ! We are pleased to hear that you are enjoying your Pure Talk service and that your cell reception has improved greatly after making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing PureTalk!
Reviewed Feb. 23, 2022
Great prices for those on a budget. Good customer service located in the USA which is good to talk to someone you can understand. We have good coverage. Phones are easier to use than some others we have had prior.
Greetings, Mary! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Feb. 23, 2022
Are you kidding with this nonsense?? I have had NO call service incoming or outgoing since yesterday! I cannot contact my business partners!! What garbage service!! I am going to contact another service because this is junk! FIX THIS, FIX THIS, FIX THIS!!!!
Hi, Sterling! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any service issues you may have experienced. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 22, 2022
I've searched many times for a way to break away from the shackles of Big Tech mobile services and discovered PureTalkUSA by way of a radio commercial. I didn't take the ad seriously until late 2021. After some research and careful consideration, I decided to cut the tether from Big Tech and I am so glad I finally made the move. My family and I all have sufficient and adequate mobile/data service in our rural community at a deeply discounted rate from the previous provider. We were able to keep our old mobile numbers and the transition was easy and painless.
Greetings Eliseo! We are delighted to hear that you are enjoying the service we provide and making the transition to Pure Talk was an easy process. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Happy Savings! Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 22, 2022
The service area is questionable at times. I have a friend that has Verizon and there are times he has service and I have no service. The service overall is good except for when Verizon is stronger. When I was in Phoenix AZ. My phone did not want to work inside of buildings. My friend had Verizon and his worked fine. Thanks.
Greetings, Jerry! We regret to hear that you are experiencing service issues within your area. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience .Overall, we are happy you are enjoying the service we provide. Thank you for your feedback as it always helps us to improve the Pure Talk experience.
Reviewed Feb. 22, 2022
In comparison to one of your competitors, our previous phone service provider, we are very pleased with Pure Talk. Setting up our phones was so easy and the service desk is very helpful. The wait times when we have called are very reasonable and on top of all that, the costs are about 50% less than what we paid with another " conservative" company. We are so pleased and glad we make the switch!
Greetings, Rebbaccaann! We are pleased to hear that you are enjoying your Pure Talk service and that you are saving 50% a month on your service bill by making the switch. Thank you for your feedback, it is greatly appreciated. Happy savings!
Reviewed Feb. 22, 2022
I love my Pure Talk but I wish I had an application so I view my account. I’d like to see what credit card I’m using to pay each month. I’d like to show others the app so they can easily download the app and get service.
Greetings, Louis! We are delighted to hear that you are enjoying your PureTalk service thus far. At this time, we do not have a mobile app. However, you may see payment information by logging to your account portal online via our website at www.puretalkusa.com. Once you have logged in click on Billing Tab and you will be see nickname of your card saved. Thank you for taking the time to provide feedback as it always helped us to improve the Pure Talk experience.
Reviewed Feb. 21, 2022
My brother told me about Pure Talk. I didn't want a real high bill like some phones have. I was so excited not to be locked into a contract. The operators were very helpful. Just remember if you sign up under someone you have to have their code. My brother didn't get anything off for his next month because we didn't do it before ordering.
Hi, Marcia! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 20, 2022
I have no complaints, great coverage and help line is fantastic. Call quality is great. I was with Att for 10 years. No regrets. I have recommended Pure Talk to friends and family. Keep up the great service and value! When will you be offering internet service?
Hello, George! We are pleased to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 20, 2022
Our phones drop calls frequently. The clarity is fine outside but inside we can’t hear the person on the other side. Often we have to go outside for a conversation on our cell phone. Would like a stronger connection. We signed up based on friends’ suggestions and price. Please help us by adding towers in this area.
Hello, Joseph! We regret to hear that you are experiencing service issues within your area. Outdoor coverage can vary from indoor coverage and may be impacted by local terrain or structures. Please accept our apologies for this inconvenience. Please contact our Technical Support department at 1-800-768-4360 regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 19, 2022
I have not had a good experience trying to get help when calling customer service. Very long waits-disconnects-wait again-direct me to someone else-start all over. So frustrating I gave up. This all before my 30 days came due. Was very close to backing out. A techie friend was able to help me. I don’t have any confidence for help when I might need it again.
Greetings, Judith! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the extended hold times you have encountered. In the event of long hold periods, our Customer Service department may be reached by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for a live chat. If you require further assistance, our Technical Support department may be reached via phone directly at 1-800-768-4360. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 19, 2022
So far, I'm I'm glad with Pure Talk Mobile, and glad to be with a company that has the same views I support. It's great that money isn't to organizations I'm opposed to. As long as I get good service, I see no reason to support any other company.
Greetings, Aaron! We are pleased to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 19, 2022
First, I'm very satisfied with the Customer Service & phone service. I cannot tell there's any service differences between my current cell service and Pure Talk. I had to get technical support a couple times when initially setting up my account, but the support team was very patient and eventually got the issue resolved. Must be me because my wife had no issues. Saving over $800/year with the same service is a no brainer. Thank you PureTalk.
Greetings, Greg! We are delighted to hear about your experience with Pure Talk thus far and that you are saving over 800 dollars a year on your monthly service bill by making the switch. Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 19, 2022
Carly is one of the best online sales representatives I have ever dealt with. She was kind, patient and informative regarding the service and equipment I needed. (However, she didn't tell me I would be losing touch ID on my new phone. Big inconvenience!) But overall, I am very happy with Pure Talk. I have already recommended you to several people.
Greetings Cynthia! We are pleased to hear that you are enjoying your Pure Talk service and had an excellent Customer Experience with Carly! Our Customer Service department is always eager to assist you with any questions or concerns that you may have.Thank you for your feedback, as it always helps us improve the Pure Talk experience!
Reviewed Feb. 19, 2022
We moved to Pure Talk from a more brand name competitor a few months ago primarily for the savings....which were significant! The customer service has been fantastic! My wife and I aren’t the most seasoned cellphone users but the Pure Talk team made the transition go very smoothly. We were able to keep our existing phones and didn’t lose anything through the transition..not even our standing in the phone games we love to play! Thank you, Pure Talk!
Welcome to PureTalk, Terrance We are thrilled to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your family and friends know about the great service we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about how our referral program works. Thank you for choosing PureTalk!
Reviewed Feb. 19, 2022
Without a doubt the best on the market, bar none. I would highly recommend Pure Talk to all who would listen. The companies say that they "save you money and provide the best service" do not have my best interests in mind and do not care like Pure Talk does.
Greetings, Ken! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly bill by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 19, 2022
Still having trouble sending and receiving texts. ** can't send emojis. So far the service isn't as good as it was with AT&T. I realize that the phone service is still AT&T, but something about it isn't quite the same. Hopefully it can be improved.
Greetings, Douglas! We regret to hear you are experiencing issues with sending and receiving text messages. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
Updated review: Feb. 22, 2022
Quick response and quick resolution. That is excellent customer service. Thanks!
Original Review: Feb. 18, 2022
I was trying to move away from AT&T to Pure Talk. I opened an account by purchasing a phone and trading one in with the idea of eventually moving over my 5 phones from AT&T. 2 months later, 3 emails and 2 phone calls later, I still haven't received my shipping kit from Phobio. Not exactly a vote of confidence in me. Wanted to move the rest of my lines over.
Greetings, Paul! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused you. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 18, 2022
First I must say the phone service and pricing are excellent. The problem I had is re a new phone purchase. I paid $15 extra for "overnite" delivery. I ordered the phone on 11/30/2021 and recognized there would be a day or two to process the order. However the phone wasn't delivered until 12/6/2021 and it was delivered to my neighbor, not me. "Angel" in customer service at 11:50am on 12/7 promised to refund the $15. When I followed up at the end of the billing period another rep said there were no notes in the record -therefore no refund. On Jan. 7 I wrote to CEO McFarland. I have not had the courtesy of a reply.
Greetings, Larry! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience this has caused you. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 18, 2022
I wished I had switched to Pure Talk a long time ago! Not only am I saving money each month, I am able to download apps (like OAN News) that were restricted on AT&T. We’re paying off our other phones early so we can transfer them over as well!!
Hello, Rhonda! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 17, 2022
Our cell phones work so much better in the house with Pure Talk! We can't beat the price! For the first time we don't have to worry about going over data!! One my top reasons why I'm so thankful we switched to PureTalk, is that we are no longer funding a company who supports things that we do not.
Hello, Jennifer! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 17, 2022
Happy that I am paying much less than AT&T with absolutely no problem with service. I am having an issue with my Wi-Fi staying connected & I can't access my hotspot, but I'm thinking that is an Apple issue, not PureTalk.
Hello, Jane! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Regarding your hotspot issue, please reset your iPhone's network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. If you continue to experience issues, you may contact our Technical Support department at 1-800-768-4360. Thank you for your feedback, it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 17, 2022
New phone was easy to use and adapt to.. but the big difference in cost was amazing. I would recommend this to all my friends and relatives. We saved at least 60.00 with change to your plan. We thank you for the yearly savings.
Hello, Francis! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 17, 2022
I was misled on the details of what I bought until activation. Then, the number they assigned was a 602 prefix but I was told it was a 480 prefix. I like the company and the service plan but not happy with what I went through with the purchase and set up.
Greetings, Kevin! We regret to hear about your experience with PureTalk thus far. As part of our conditional sale agreement for our Instant Phone Discount, customers must activate a new line of service and port in a phone number, qualify to finance, and remain on the $65 Unlimited Talk, Text, & Data +25GB plan, $55 Unlimited Talk, Text, & Data +15GB plan, or the $45 Unlimited Talk & Text + 20GB Data plan for the entirety of the 24-month conditional sales agreement. Customers must also remain on AutoPay and the service will need to be activated within 30 days. Regarding your mobile phone number, if you choose to activate your service with a new number, one will be randomly generated based on your market and number availability. We cannot guarantee the number will contain your desired area code. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed Feb. 16, 2022
I like the quality of the calls better than T-Mobile, and the price is MUCH more equitable. The service has been great, we changed 2 lines & the payment for BOTH together is half what I was paying for one.
Hello, Brian! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 16, 2022
I'm pretty please so far with the couple of months that I've been using PureTalkUSA as my cell phone provider. The quality of coverage has been good and I like the data plan pricing. Sometimes my available data doesn't show up properly when I log into my account on the website (several times it showed 0 GB, but I knew I had data remaining), but other than those hiccups, everything else has been smooth.
Hello, Danielle! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Regarding your data usage display, please accept our apologies for this error. You may view a more detailed display of your usage and remaining data by selecting the "Plan" tab of your PureTalk account portal. If you have any questions or concerns regarding your usage, our Customer Service department will be eager to assist you. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 16, 2022
I am not happy with Pure Talk because of the fact that your company offers unlimited data packages and it is not unlimited!!! As of Monday I had no data to look at my videos I need to watch. When you offer unlimited data you need to make sure it is unlimited. Not happy because I had to up my plan just so I could I get on my videos. I wanted the $55 plan and had to go up. Bad business on your behalf.
Greetings, Vicki! Our Unlimited Talk, Text, & Data plan includes 60GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 KBPS. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 16, 2022
As soon as I had paid my phone contract off, I switched to PureTalk. Many calls wouldn't go through as it said not signed up with a provider. Phone was supposed to be my "hot spot" but that didn't work! The "straw that broke the camel's back" was when our Daughter had received the call that my husband, her Dad had died. The Hospice Unit had called her as they couldn't get through on my phone and I wasn't on it. Then, I went outside to have a clear view and tried 3 times to call our Son to let him know his Father had died and got the usual message about not being assigned to a provider! Their chip was in my phone and activated. They sure knew how to bill me, though!
Hi, Alice! We extend our sincerest condolences for your husband's passing. We regret to hear of the issues you have experienced with your PureTalk service and apologize for the inconveniences you have been caused. We offer the mobile hotspot feature and guarantee functionality on iPhone 6s and above, however, this feature may not function on all Android devices. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 15, 2022
It took 7 weeks to get my phone. Pure Talk sent it to the wrong place and then just snowballed from there. I was supposed to get two months free, one for each line I have, and still haven't gotten a free month. Service is horrible when it comes to reaching any one in the customer service department that is above first line workers. Nothing has been fixed yet and the cell service is horrible in most areas. Very unhappy.
Greetings, Katie! Please accept our apologies for the shipping delay you have experienced and for the inconvenience this has caused. We want to assure you that this is not the typical shipping experience with PureTalk. Regarding the technical issues you are experiencing, an agent will be reaching out to you concerning this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 15, 2022
We have only had Pure Talk for a very short time, but it seems to being doing as well or possibly even better than AT&T. We have also encouraged others to take a look at Pure Talk as we hear so many people cry about the services they have and the cost they've incurred.
Hello, Ric! We are pleased to hear that you are enjoying your PureTalk service and that your coverage has improved by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 15, 2022
Was great the first month and then it really slow now. I can't load anything if I’m not on my home Wi-Fi. Hoping it goes back to what it was. Really wanting to support this company. Went with them over staying with Verizon.
Greetings, Carly! Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 15, 2022
I'm a fan. I love the low price, I love the simplicity of the customer login portal and how it's very easy to perform the operations I want to perform (post payment, upgrade, etc.). Great job all-around! The only constructive item I can think requesting would be a live-chat feature in the site when customers are logged in.
Hello, Charles! We are delighted to hear that you are enjoying your PureTalk service. We are always working to add new features that make it easier to be a PureTalk customer. Please stay tuned for future announcements regarding a live chat feature. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 15, 2022
The best phone service I've ever had. I used Straight Talk for years and the quality sucked, no matter what I done no matter how many calls I made they couldn't fix my service. Pure Talk is God sent. I love how friendly the workers are and how quick they are to solve problems! Plus they value their customers! I won't ever leave Pure Talk!
Hello, Gabrielle! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 15, 2022
I switched to Pure Talk about a week ago because AT&T is woke. Had some issues with my mobile data but got it resolved. The issue I have with Pure Talk thus far is that I can only attach two pics (depending on size) on MMS texts. I get a flag for max limit reached on attachments when I try to attach more than two. With AT&T I was able to attach 10 pics of any size. So the advertisement I heard was basically saying that they are the same as AT&T because they use the same towers or something like that (so that's not entirely true). I dropped AT&T because they are a woke company. From my understanding Pure Talk isn't. There are very few Non woke telecommunication companies so Pure Talk it is. Maybe they will improve their attachment limits in the future.
Greetings, Mitchell! We regret to hear about the issues you are experiencing with your PureTalk service and apologize for any inconvenience you have been caused. PureTalk utilizes AT&T's GSM network to provide service. We offer MMS, including picture texting, however, there is a size limit of 1MB per message. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 15, 2022
I purchased a compatible phone from Pure Talk only because I was told that my phone would not work when 3G was discontinued. I noticed today that this new phone Galaxy A12 is operating on 3G instead of 4G. I am not pleased. Can you explain?
Greetings, Larry! Your device's network settings may need to be reset. Listed below will be the instructions to select your preferred network. Please note, we will be shutting down our 3G network on February 22, 2022. Thank you for your feedback, it always helps us improve the PureTalk experience.
Preferred Network Mode
1. Go to Settings
2. Connections
3. Mobile Networks
4. Network Mode
5. 4G/3G (auto connect)
Reviewed Feb. 14, 2022
Several things. It took a few weeks and several calls to get the phones working. We're experiencing dropped calls in the middle of conversations. Why isn't there a prompt telling us we have voicemail? WE have to keep checking our voicemail. Unable to set up some apps. I guess our biggest disappointment is that you didn't get on Verizon towers. ATT not the best. Sometimes we can't use wi-fi when we're out of the house.
Please visit: https://www.puretalkusa.com/data
Reviewed Feb. 14, 2022
I traded in a phone after I received my Pure Talk phone and the Phobio said it took too long for them to get it so they paid me less. I call your customer service and was told basically too bad and then I asked for a call back from a manager and never got one. I came to puretalk because it was a vet owned company but don’t feel like the customer service is any better than AT&T or Verizon. Pretty disappointed.
Hello, Sue! We regret to hear about the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have encountered. We will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 14, 2022
So glad I switched to Pure Talk. I was a little concerned about long distance calls because I have family on the east coast, but no worries now. Family comes through loud and clear. Maybe too clear!! Just kidding.. I really am happy with pure talk. No confusion or strange charges and charges on calls to find out what the charges are!!
Hello, Gail! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 14, 2022
I have literally spent hours on the phone trying to get help. Most techs were pleasant, except one got rude and when I responded she hung up on me. Most others were disconnected during our call and no one ever called back, which meant I had to wait on hold again and again. We are paying for hotspot on 3 devices and one of the three will work but only on our laptop, not any of our TV. The other two have not worked on anything. Very disappointed and should have not left Verizon.
Greetings, Richard! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 14, 2022
I switched from AT&T to Pure Talk and cut my phone bill in half. I have the same cell coverage and data for half the price. The website is user friendly, and the autopay makes life easy. I'm very happy to have switched.
Hello, Ned! Welcome to PureTalk! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 13, 2022
I traveled to northern AZ today. My former carrier was Sprint. With my old 3G Sprint phone I was able to get service in Heber, AZ. My new Patriot Mobile 5G phone gave me a message that my number isn't recognized by the network, and I can only make an emergency call. This was disappointing and will be an inconvenience when traveling through this area. Is there any way to correct this so I can get service in this area since my old 3G phone was able to get service.
Greetings, Teresa! We regret to hear that you are experiencing service issues within the Herber, Arizona area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 13, 2022
I was able to cut my cellular cost with same or better service! From $359 to $95 on 3 lines & 1 iPad…. Amazing how much AT&T is ripping off customers, plus I don’t want to do business with their WOKE ** anyway!! Thanks, Mike.
Hi there, Mike! We are delighted to hear that you are enjoying your PureTalk service and that your bill was cut in half by making the switch. Thank you for your feedback. Happy savings!
Reviewed Feb. 13, 2022
When I signed up I was told I would be able to make calls to Mexico and Germany but could not. Called customer service and was told the same or that I could use WhatsApp. If I would have known I was going lose international calling I would have stayed with Verizon.
Hi, Bruce! We regret to hear about your experience with PureTalk thus far. At this time we only offer an International Calling plan to make calls outside the US. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. This PIN will not work outside the US if you are traveling abroad. Thank you for your feedback, it always helps us improve the Pure Talk experience. If you have any further questions or are in need of further assistance, you may contact our Customer Service department at 1-877-820-7873.
Reviewed Feb. 13, 2022
I came to Pure Talk just to try it, but I was surprised of the great coverage. Mainly because I am a truck driver and I’m all over the place. I had kink when I first started with pure talk but I took 48 hrs to get fix. Other than that, $55/month is equal and sometimes better than previous service by Verizon.
Greetings, Alfonso! We are pleased to hear that you are enjoying your PureTalk service and that your coverage has improved by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 12, 2022
When I considered jumping over my concern was limited signal or functionality like other competitors in same category. Thankfully there is zero difference so far other than my monthly bill from a Main Carrier plan! The only downside is, which is probably a reason they can afford lower cost, is down throttling after X amount of data. No worries. Just means podcasts intead of videos! But you can buy affordable data boosts to get speed back up!
Greetings, Donald! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money by making the switch. Once you reach your allotted amount of high-speed data, the speed throttles down to 256 KBPS. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. You may purchase additional data by logging into your account portal online via our website. Once you have logged in click on the Add-on tab and you will see a list of add-on data plans to choose from. This will automatically be added to your current high-speed data limit. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 12, 2022
I'm very happy with the price of my service and happy that the service is roughly the same as on my previous carrier. Only complaint, I travel sometimes with a family member that has Xfinity for cellular service and they often have service where I don't. In the city, no coverage issues.
Greetings, Alexander! We are pleased to hear that you are enjoying your PureTalk service and that your coverage has improved by making the switch. Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 12, 2022
I have an Apple 7 iPhone and since switching to Pure Talk, I no longer get a visual voicemail log. I have to call in to voicemail to receive messages. Although I don’t get a lot of voicemails, this is a huge inconvenience!
Greetings, Becky! We do offer visual voicemail for iPhone models 6S and above. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback. It is greatly appreciated!
Reviewed Feb. 12, 2022
I've called technical support so many times, but they can't fix it. It's sorta of a ripoff actually, that I've gone this long without being able to talk to my friends, who all use a group text (which I started before switching to Puretalk).
Greetings, Clem! We regret to hear that you are experiencing issues with sending and receiving MMS. Your device's APN settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Feb. 11, 2022
Pure Talk has saved me $109 per month and it works just as well as AT&T. I should have switched sooner. Plus, AT&T has participated in CANCEL CULTURE and STIFLE FREE SPEECH so I am glad to be with a company run by a US Veteran.
Hello, Tommy! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 11, 2022
Phone I got from you is great and works everywhere I've been. Like the way it alerts me to spam callers which is very seldom I get anymore. MUCH better than my last service where I got hundreds of those calls.
Hello, Michael! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 11, 2022
I love the price that I'm paying for my general phone service. However the internet service is horrible. Throughout the day I cannot download a picture if somebody sends me a text message. Internet will not allow that to happen. I have to wait till I get home so my Wi-Fi lets me access downloads. I am saving enough money to tolerate it but I'm not happy with it.
Greetings, Aaron! We regret to hear that you are experiencing issues with receiving MMS. Your device's APN settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed Feb. 11, 2022
We are Canadian Snow birds spending 6 months in Florida. Pure Talk is a great cell phone plan during the winter months with a very reasonable price. It allows us to keep in touch with our local friends, and the Internet access gives us the same flexibility we have in Canada. Customer Service, when needed, is very friendly and efficient.
Hi, Roger! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 11, 2022
First, the great parts: Talk, Text, Data are great. The not-so-great is that I can no longer send emails from my home computer to PureTalk phones. With Sprint phones you can send computer emails to phonenumber@messaging.sprint.pcs. With AT&T phones you can send to phonenumber@text.att.net. Why doesn't PureTalk have this ability??
Hello, Jere! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Please kindly be aware, PureTalk customers are able to send texts via email. In order to send texts, you may use mobilenumber@txt.att.net or mobilenumber@mms.att.net for multimedia messages. If you have any further questions or concerns regarding this matter, our Technical Support department is always eager to assist you. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 10, 2022
Started hearing about Pure Talk with Rush. Don’t know why I put it off but heard it again on the Mike Gallagher radio show and decided to give it a try. Glad I did. Great help from pure talk. Made transition very easy. Definitely recommend!!
Greetings, Dennis! We are delighted to hear that you are enjoying your PureTalk service and making the transition to PureTalk was an easy process.Be sure to let your friends and family know about the great prices we provide as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to list the link below to our referral program so that you know how it works! Thank you for your feedback!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed Feb. 10, 2022
If I could do 0 stars I would. Customer service nonexistent. Now February 10. Started this process in December. Finally got all 3 phones sort of working. Still have problems with visual voicemails, hold time is horrible and don’t even bother trying to talk with a supervisor. Was told one would call me. Still waiting by voice or by email. Discount rate equals discount service.
Greetings, Ted! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 10, 2022
Pure Talk USA Has been providing me great service for the past two months that I have switched to them. I’m very happy with their service and have told many of my friends about them. Also the customer service is great! Thank you Pure Talk USA!
Hello, Aaron! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 9, 2022
I’ve found cellular coverage better than any other service I’ve had. My interactions with representatives has been very pleasant and helpful. My only criticism is that I was offered a 25% discount for the first three months and I haven’t seen it in my account.
Hi, Robert! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. We will be sending you a private message regarding promotional offers. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 9, 2022
Customer services is very good. I was disappointed that I had to pay $5.00 when I inadvertently paid my bill with a credit card instead of waiting till the auto pay that I had set up...Oops! I'm a new subscriber and typically proactive in paying my bills. I didn't realize there would be a charge.
Hello, Michelle! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns you may have. If you would like to update your payment method in the future, please log in to your account portal via our website online at www.puretalkusa.com. Once you have logged in click on the "Billing" tab and select Autopay Enrollment. You will need to enter new card information along with CVV and expiration date, then click submit. It will take up to 24 hours to process the payment. A courtesy one-time credit will be applied to your next billing cycle. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 9, 2022
I have been in touch (over 10 calls!) with both customer service and tech support trying to resolve this issue and have reached a point where legal action is being considered! Having a phone with voice mail capabilities is CRUCIAL! Account phone #**.
Hi there, Jim! We regret to hear about the experience you have had with Pure Talk thus far. Regarding being transferred multiple times, please accept our apologies. Our goal is to provide one-call resolution with minimal transfers. Concerning the voicemail issue, our Technical Support department has activated the Visual Voicemail feature on your devices. Please power off and power back on and test to seeing if the feature is now available. Thank you for taking the time to provide us with this feedback; it always helps us improve the PureTalk experience.
Reviewed Feb. 9, 2022
Hot Spot did not work. Customer service could not help. This is the reason that I came to your service. I am now paying more money for what, nothing. I should have never signed up. I hate you people. Hot Spot did not work. Customer service could not help. This is the reason that I came to your service. I am now paying more money for what, nothing. I should have never signed up. I hate you people.
Greetings, James! We regret to hear about your experience with Pure Talk thus far. Concerning the hotspot feature, this feature is supported on iPhone 6s and above but is guaranteed to work on all Android devices. You must also choose either our $55 or $65 plan that comes with Hotspot. Thank you for your feedback as it always helps us to improve the PureTalk experience.
Reviewed Feb. 9, 2022
We signed up after seeing ads in AMAC magazine and the process was quick and easy. We have also called customer service a couple times and had great service from them as well. We are very pleased with Puretalk. Keep up the good work!
Hi, Norman! Thank you for making the switch to PureTalk! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 9, 2022
Was charged ten bucks for the number change to a 615 area code. The changes were not made. No call from you even though I had a work order number!!! Not happy with your customer service at all! I'd like my 10 dollars back since you didn't actually give me what I paid for!
Greetings, Walter! We regret to hear about the experience you have had with PureTalk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 9, 2022
This is supposed to be unlimited text and talk, and yet every month since I have signed up for your service I have gotten my phone cut off after 7500 minutes. Unlimited should mean just that so there should be no max number there. It is embarrassing as a businesswoman to have my phone cut off when clients are trying to call me. I have called in every month to complain about it. The representative says they are fixing the issue yet the issue still persist.
Greetings, L-Sheriece! We regret to hear about the experience you have had with PureTalk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed Feb. 9, 2022
I’m a skeptic. I never believe things that seem too good to be true. I’m totally in awe of this Pure Talk service!! I love, love it! I’ve now had it for a couple of months and am just shocked at how great it is!! Thank you!!
Hello, Teresa! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed Feb. 8, 2022
Do not like to have to enter a password to access my voice mail. If my phone is unlocked last prompt I WAS is to enter another password. Do not like that I cannot see list of voice mail and pick the one I want to hear, but have to listen to every voice mail on list. Would like to preview voice mails to decide which I want to listen to and which I would like to delete without listening to everyone.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com