PureTalk Reviews
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About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
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Reviewed May 31, 2022
We are pleased with the coverage we receive from PureTalk even away from the interstate and in other states. In addition we pay about half as much as we did with AT&T. Switching our service to PureTalk was simple too
Hello, Paul! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 31, 2022
I’m very happy with Pure Talk. It’s like a third of the price and the same service. Thank you so much. it seems like I even get better service now than what I got with Verizon, I get service at my brother's house now and before with Verizon I didn’t
Greetings, Jeff! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 30, 2022
I switched from ** (inherited account) to Pure Talk in order to save $10 mo. on data. Everything was smooth until AFTER I signed up, there was a notice saying all new accounts must have a 5G Phone. My phone was not 5G. Why was this not explained to me beforehand? Now I have to buy a new phone, to save $10 a month.
Tried calling you, it was during your transition to 5G, the lines were jammed. I don't have a working phone now. Because the wait is so long, can't find anyone willing to part with their phone for 2 hours. Ok, I'll chat with you. What? No chat for customer service? I'll leave a message. What? You state this is for non-emergencies, it will take 24 hrs for response? How can I contact you??? Ok, I coerce my brother to make the support call for me. After on hold for over an hour, they say he can't do anything with my account, he's not the holder!!! I'm now without phone for 4 days. After a week I have a working phone. Super frustrating. I had to pay someone to use their phone. All to save $10 a month.
Greetings, Curt! We regret to hear of the issues you've experienced with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. In compliance with the mandated 3G shutdown, AT&T began shutting down its 3G network effective February 22nd, 2022. You'll need a compatible VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. As a security measure, we are unable to discuss account details or make changes to an account without speaking to the account holder. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 30, 2022
I was not told that 2 of our 5 phones would not work with Pure Talk. When I asked to speak to a supervisor I was told that they would contact me within 48 hours, I never received that call, and this is after sitting on hold for 2 hours. My Samsung phone was only 4 months old and I had to spend $800 on a new phone which it took me 2 hours on hold to get set up with pure talk. I own a business and cannot be without a phone, but I was without 1 for 3 days. My new phone, a Google pixel will only ring 3 times before going to voice mail, I am told by Google that it is a problem with my provider, (you). My son's Samsung also did not work with pure talk and we had to get him a new phone. When I signed up I used my Samsung to call Pure talk, but I was not told that it would not work on your network.
Any one I talk to I highly recommend that they not switch to pure talk, and at my soonest convenience I am going to switch to another carrier. This has been 1 of the worse business experiences I have ever had. I can't believe that people like Sean Hannity and Clay and Buck push your network. In my experience it is a flat out lie that you can keep your old phone and it only takes 10 minutes, what a joke!
Greetings, William! We regret to hear of the issues you've experienced with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. In compliance with the mandated 3G shutdown, AT&T began shutting down its 3G network effective February 22nd, 2022. You'll need a compatible VoLTE device to resolve this service interruption. You may log into your account portal online at www.puretalkusa.com and click on the 'Replacements" tab to browse device upgrade options. A supervisor attempted to reach you on 04/03, however, there was no answer and the voicemail box was not set up at the time. Regarding the ring time, it is automatically set to the maximum number of rings before going to voicemail. A shorter ringtone may resolve this issue, as it will ring more times before being directed to voicemail. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 28, 2022
It's great! I have noticed zero difference between our old carrier and PureTalk.. I recommend it to everyone! We live in Tucson and the coverage is fantastic! Zero difference when we take a road trip also! Keep up the good work!
Greetings, Shari! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 27, 2022
We joined Pure Talk after learning about it through AMAC. I ordered my new phone, it came in the mail and we got it set up to run. 2 or 3 days later it stopped receiving and initiating calls, and about a week later it stopped being able to text. I called customer service, several times, and everyone had a different method of attempting to revive this brand new phone. After several months of this behavior, I cancelled my contract.
Jeff ** contacted me, and he calmed me down and asked for time to correct the problem. Within 2 days, he had figured out that I had been sold a 3G phone that was useless. He arranged for me to get a 4 or 5G phone, and it was in my hands the next day. He is a true hero and deserves a raise. I am enjoying my new service from Pure Talk. My husband intends to switch very soon, now that this glitch has been resolved. JEFF ** saved your bacon, as they say, and allows me to say to my friends and family that Pure Talk is the best! Thank you.
Greetings, Ross! We are delighted to hear that you are enjoying your PureTalk service, and are so glad that you received a compatible device! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 26, 2022
Everything was fine until this afternoon, when suddenly "PureTalk" disappeared from the top of my iPhone and "No Service" appeared. Most distressing is that I can find absolutely no way to communicate this to you at your website. I had to use this e-mail to do so.
Greetings, Harvey! We regret to hear that you are experiencing issues with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2022
I purchased a phone and plan. My plan is $65 a month plus $5 for warranty. I see on this site all these low priced plan? Not my experience. $10 more than I was paying with Straight Talk which was a true unlimited data plan. This plan is not. There is a cap. Then it’s slow and no way to navigate. That’s supposed to also be unlimited but it’s not. You are only allowed so much. When you run out you have to call and beg for more. You get comments like why are you using so much. I was assured the data would not be a problem. I have to have an AT&T phone which straight talk could no longer give me in my area. Now I see after logging onto this page that my plan price has been reduced $20. And I’m a senior citizen and $65 is the best I could get with that supposed data.
Pretty much every time I talk to someone I get a difference response. I will say the horrible long hold times we’re better the last couple of times I called. Last night I ran out of data about 15 min before the phone lines were supposed to be closed. There is no one you can call if it’s after hours. Last night the phones were shut down early. I do like that they speak English but this company will do you no favors and if you get a phone through them you are tied to them for 30 months.
The worst was the horrible lack of help and hold times setting it up. After it was too late I found out about post paid phones. I wish I had not put all my money into this. Post paid would have been a better option for me. AT&T or TMobile. Possible this might be an ok option if you don’t use much data. And I’m supposed to be paying for hotspot but my plan doesn’t show any. I don’t know what to do with it but it would be kind of nice to know I was getting what I pay for.
Greetings, Pat! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. Our $65 Unlimited Talk, Text, & Data + 25GB hotspot plan includes 60GB of high-speed data and unlimited low-speed data, which is about 256kbps. Additional high-speed data may be purchased any time by going online to www.puretalkusa.com and logging into your Account Portal, then selecting the 'Add-ons' tab. We offer new customers 50% off the first month of service, which is purchased during the initial order. After reviewing your transaction, we can confirm this promotion was applied.
We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2022
I've found the coverage to be marginal, at best. Thankfully, I have a second phone and I find myself using that for calls or its wifi Hotspot for internet. If not for the price, I most certainly would have returned to my old provider already.
Greetings, Rob! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed May 26, 2022
I recently ordered two phones from this company and the rep assured me they were made in Norway. In fact they were made in Vietnam (most likely with Communist China oversight). So, I mailed them back, costing me $14 expecting a full refund based on the fact that the rep didn't know her product and I was out a few bucks. Well, short story, Pure Talk shorted me $10 for shipping their phones to me, refused my request for a refund of both the $10 and my $14 expense and then even refused my request to speak to a supervisor to reassess my complaint! Talk about corporate give-a-darn (cleaned that up) about clients! Corporate America is increasingly distancing itself from American consumers because they save money by building their product overseas and figure you are just another number. Fine! Bottom line: If just one person who reads this complaint, avoids purchasing their questionable phones then I will be pleased.
S. **
Greetings, Scott! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. Typically, shipping costs are not refunded, as the devices were not delayed in transit. Return shipping costs are provided by the customer, as stated in our device return policy, which may be found here: https://www.puretalkusa.com/return-policy. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2022
I applied for the hot spot & was able to use it the first month. The second month it wouldn't connect. After three tries from different people I was told they couldn't guarantee it would work. Why did it work the first month but not the second? Makes no sense to me.
Greetings, Anne! At this time, we are only able to guarantee that the hotspot feature will work with iPhone models 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 26, 2022
My PureTalk SIM card worked great for data and texts but I was not able receive or to make calls on my iPhone. A PureTalk representative in support was able to walk me through some steps that eventually worked. It would help if your people could ask what the SIM status is on the phone. Example “Carrier Lock” or "SIM lock” or “no sim restrictions “ etc. At the time of activation. It took me almost 2 months to get my phone unlocked and working.
Greetings, Pete! We regret to hear you experienced issues with calls. Devices must be 4G or higher, VoLTE capable, utilize GSM network, and fully unlocked to be compatible with PureTalk service. Please accept our apologies for any inconvenience this has caused you. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed May 25, 2022
The service is excellent; much better than I had with my previous carrier. And it's saving me almost HALF of what I was paying to that carrier. We recently took a trip to the other side of the country and I had 5G service most of the time!
Hello, John! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 25, 2022
I brought over 2 phones from AT&T that worked perfectly while with AT&T. One worked when activated. The other took over a month and many calls (hours waiting in the queue) to tech support to function. Both phones have issues with data acquisition and connectivity. Both phones have lost significant signal strength with phone reception. Your services are nothing what you promote in the media. I have come to live with the situation. I will say the paperless billing is nice together with the pricing.
Greetings, Craig! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your service issue, an agent will be reaching out to your shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 25, 2022
Not as sold. I was told unlimited data. It’s not. Long holds. Misinformation. Questions like, "What are you doing to use so much data." Then after data is gone and throttled back it’s cut off every couple of days. They said, "I’ll tell them you’re a heavy user." Unlimited should be unlimited and if it is the slower data should be unlimited. But no you have to call and be on hold to pretty please ask for more data. And explain why you need it. Your Mark Levin advertisements are deceptive. Will NEVER recommend to anyone.
Greetings, Pat! We regret to hear about your experience with PureTalk thus far. Our Unlimited Talk, Text, and Data plans include 60GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Customers do have the option to add high-speed data to their plan at any time through their account portal online at www.puretalkusa.com/account/login. Once you have signed in, select the "Add-Ons" tab and select the Cellular Data option to add data to your plan. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 25, 2022
Once we are finally connected with Customer Service, we are happy with the result. The Customer Service Representative is most pleasant and helpful. However, the "hold time" is too long and for that reason, we are unable to give five stars. Hopefully, this has been remedied and our next experience will be better.
Greetings, Judith! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 25, 2022
Can never get anyone in technical. Hold times have been up to 45 minutes and I cannot hold for that long. There isn't an option to have someone call back. Please have someone call me back so that this can be resolved.
Greetings, Maria! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. A Tech Support agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it is greatly appreciated.
Edited: 05/26/2022
Greetings, Maria! We are happy that we were able to assist you in getting the issue reported resolved! Thank you for being a PureTalk customer!
Reviewed May 25, 2022
Already reached out a few times and heard nothing. No promo discount as promised and no refund of priority overnight shipping that took four days to receive. Last time you will hear from me before I switch.
Greetings, Christopher! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies that you have received anything less than optimal customer service, as this is our top priority. A private message will be sent regarding your account. Thank you for your feedback, it is greatly appreciated.
Reviewed May 24, 2022
Service went out 1 day before auto-pay. It got fixed very quick, but it shouldn't of happened. Last month had to change the plans on the wrong phone and it costed me $54.00 more dollars. Wasn't very happy. Looking forward to having better service.
Greetings, Linnae! We regret to hear about your experience with PureTalk thus far. Please accept our apologies for any inconvenience this has caused. If you choose to upgrade your plan before your next bill date, you will be charged the difference in price between plans. Additionally, the full price of your new plan will be charged on my next billing date. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 24, 2022
I had a terrible time signing up & was almost a month getting activated. Partly it was the fault of Verizon as I was transitioning from them, but nonetheless, I was pretty frustrated through the process. I however since then have been completely satisfied with Pure Talk.
Greetings, David! We regret to hear you experienced issues with activating your service. Please accept our apologies for any inconvenience this has caused. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 24, 2022
3. Voice mail doesn’t have alphanumeric messages such as number from caller, time called, etc. plus, have to “call voicemail “ to get messages.
Greetings, Larry! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure you are using the latest iOS update by going to Settings > General > Software Update. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 24, 2022
PureTalk makes calls only to US; Verizon let me call vendors in Canada+ the internet is MUCH slower on Puretalk. It seems when I try to use apps or search it doesn’t connect for me. Today my other phone ** I couldn’t call out in Atlanta Ga.
Greetings, Don! We regret to hear you are experiencing issues with service. Please kindly be aware that we do offer International Calling. In order to make an international call, you must purchase an international PIN for the amount of 10 dollars. This PIN is good for 30 days or until it has been utilized. For more information, you may contact our Customer Service department at 877-820-7873. Regarding your data issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed May 24, 2022
Very Happy with your service. Spotty sometimes but I live in the country and way better service than Verizon. Customer care is very important to me and y'all have the best I've come across. When I switched it was painless and took about ten minutes. The price for this kind of service is amazing.
Hi, Brandon! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 24, 2022
I was told I needed a transfer pin only on my third call. Two different people messed up my porting process. I had to call a total of 9-10 times to get porting my numbers from AT&T whom I have been with for the last twenty years. I have two lines with you and still haven't ported two additional lines that are still with AT&T. I am considering porting those two lines back to AT&T. I use my phone for work and extremely inconvenient. Bottom line; the CSRs need to listen better or train better.
Greetings, TC! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. In order to port a number, you will need to provide the current carrier’s account number, PIN/passcode, account holder’s name, and the billing address on file. Once the port is initiated, it takes anywhere between 1 and 72 business hours to complete. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 24, 2022
The phone works pretty good most the time. FaceTime is horrible and doesn't work. Sending pictures or videos often doesn't work. Internet overall is very slow and or doesn't work. I'm happy with the price but the service is very poor. Not really sure what to do. I want to keep the service but I need better service. I'm hoping maybe there is something you guys can do to make it better.
Greetings, Jordan! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2022
When I leave home, I am not able to connect to cellular service. My wifi connects as soon as I get home. When I need to travel, my google maps and Fnd Friends do not work. I've gotten lost 3 times with this service. I have made a couple IT calls and was told I need to be home to get help.
Greetings, Rickie! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2022
I heard an advertisement on the radio for PureTalk. I was looking for another cell phone service provider. One that was less expensive than I'd been paying over the years. I was a little skeptical on the $30.00 monthly charge, but I'm glad I took the chance and signed up for the service. I am pleasantly surprised on the cell service I have as it is pretty much equal to the other provider I had, with the exception of the price! Which is about $40 cheaper.
Greetings, Deborah! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 23, 2022
No cell phone service during a major power outage. My friend who has Verizon had service. Also I would like my name to be displayed to the other party when I am calling that party. Voice mail setup is tricky.
Greetings, Charles! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. After reviewing your area, we confirm there are no current outages. The Caller ID display should reflect WIRELESS CALLER and your mobile number. If the incorrect Caller ID value is reflected, please power cycle your device at least once a day and according to AT&T database updates, the Caller ID should update within the span of 2 weeks. We are working to add new services that make it easier to be a PureTalk customer, however, at this time we are unable to alter the caller ID display. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting.
If a password is already set and you do not remember it, you may reset* it:
https://www.puretalkusa.com/account/loginClick the Plan tab
Click Reset Voicemail.
*Please be advised that resetting your voicemail password will delete everything in the voicemail box.
To turn off asking for voicemail password from your phone:
Call your voicemail by dialing your mobile device number or holding 1Press star (*) to access your main menu
In the Main Menu, press 4 for Personal Options
Press 2 for Administrative Options
Press 1 for Password Options
Press 2 to Turn Password On or Off
Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2022
For some reason, I am not receiving all text messages. I have a close friend who has informed me that his text messages have not been going through to my phone... and he is correct, because the last three days, I haven't received any that he has sent. I also do not like having to enter my password to listen to my voice mail!!!
Greetings, Thomas! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages, please restart your device and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 23, 2022
It took WEEKS to get Pure Talk working. Waiting on hold to get customer help took anywhere from one to two hours. None of the first three customer service people knew that Verizon phones were locked and would not work with PureTalk sim cards. Verizon would not unlock the phones. I finally had to buy a PureTalk Nokia phone to get the service to work, so your advertisement that I could bring my phone was a lie. I later found out I am not allowed to call Canada. There was no warning that these phones only work in the U.S. Apps don't work on this Nokia 3.4 - specifically the clock alarm and timer function unless the phone is left on and plugged in. There are too many frustrations with PureTalk - I will not recommend PureTalk to any friends.
Greetings, Daniel! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. In order for your current device to operate with our network, it must be 4G or higher, compatible with the GSM network, utilize the VoLTE feature, and be fully unlocked from your previous carrier. We now offer international roaming in Mexico and Canada, this may be added to your line of service by logging into your Account Portal and selecting the 'Add ons' tab. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 22, 2022
I glad I found Pure Talk. I used my existing phone. It was very easy to sign up, easy to use, great signal, affordable price. I have already recommended Pure Talk to 2 family members. I will continue to recommend it to others!
Hello, Sandra! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 22, 2022
We switched to Puretalk just a couple of months ago. Overall I am happy with the service. There are times when I lose connection the the 5g network and it’s slow. It happens once or twice a day but only briefly.
Hello, Dustin! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 22, 2022
I spent over 9 hours on hold over the course of several different days trying to get my new phone to work. There’s no way to get in touch with anyone. It’s ridiculous!! As I’m sure this survey is falling on deaf ears!! I’m sure I’ll hear nothing back. I had others that were planning to switch until this happened. The service is great, now that it works, but the customer service is awful! Sad to say.
Greetings, Chris! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 22, 2022
The USPS delivered my iPhone 12 to the wrong address or delivered the key for the postal lock box to the wrong address last month and the phone is nowhere to be found. Needs to be put on a watch for someone trying to activate my phone I’m still paying for yet don’t have.
Greetings, T! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2022
Extremely long hold times to talk to customer service. I was on hold for 3 hours..I put it on speaker. Anytime I had issues long hold times then got a manager finally and he was super rude. I will not ever recommend this company. We try to support veteran businesses but not this one.
Greetings, Rebecca! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2022
Really love Pure Talk! No contract hassles and if there is a problem, a customer rep is there to help! YOU make the choice in a matter of minutes to change anything on your account AND the price is right!
Hello, Nancy! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 21, 2022
Terrible response times early on when ATT killed 3G, but vastly better lately. Service almost as good as Verizon. Really like iphone 12 (compared to previous iphone SE original - duh). Better battery life by far of course. Best thing is lower price of course which was main reason for changing.
Greetings, Chuck! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 21, 2022
I am old and very uncomfortable with this new technology. I switched my service from ATT because they have gone "woke" and Puretalk was recommended by AMAC (alternative to AARP). I found the whole experience very difficult and frustrating, but the staff at Puretalk were very patient and understanding and helped me every step of the way until I finally got it all figured out. Since then I have had no problems and am very comfortable using the service and the new phone.
Hello, Judy! We are delighted to hear that you are enjoying your PureTalk service. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 21, 2022
I have talked to three people, one being a supervisor with yet no return phone call. If I ran my business this way it would have not prospered at all! I guess when you get big like you all are now the little people do not count! Well if this is not resolved soon I will be looking for another phone company and the review I write for this one will not be good!
Greetings, Leisa! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. A private message will be sent shortly regarding your iPhone 13 order. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 20, 2022
Great service and great rates, saves me over $500/year, the plan is way cheaper and gives me the same service ATT did at 3 times the cost. The service is just as wide as ATT and the clarity of the calls is the same. I would recommend PureTalk to everyone who is looking for great service at half the cost.
Greetings, Ross! We are thrilled to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 20, 2022
I have had no issues with Pure Talk and would recommend it to my family and friends. It was easy switching from my old provider to Pure Talk and it saved my 40 dollars per month. I get 5G with my iphone and the upload and download is phenomenal.
Greetings, Joseph! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 20, 2022
So happy I switched to Pure Talk! Haven’t noticed any difference from previous carrier except the cost is about a third! Customer service has been excellent so far. They are true patriots which is important to me, also! The sales person was a joy to talk to initially.
Greetings, Darlene! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 19, 2022
We had to buy a new phone for my husband since Puretalk couldn’t support the 2 year old Android he had. Found this out after we committed to the plan and after I was told his phone would work. So, it’ll take over a year before we realize any savings. Customer service is cumbersome; multiple transfers, on hold for 2 hours or more, not helpful in addressing questions/concerns. Disappointed.
Greetings, Mary! We regret to hear of the experience both you and your husband have had with PureTalk thus far, please accept our apologies for the inconvenience you have both been caused. We sincerely apologize for the extended hold times you have encountered, we are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 19, 2022
Since I have had your phone service I have little or no bars on my phone and 50% of the time I have no service. I’m missing important calls and can’t call out from my home at all. So, I can’t receive or place calls more than half of the time my phone is on. I’m saving money but the lack of good service is forcing me to seek out another carrier, which I’m currently doing.
Greetings, Roberta! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 19, 2022
My son set me up with your services. I am happy with the service, wish there was more instructions about how to navigate. The price of your service is very good. The switch from my other service was fast and easy. Thank you Pure Talk.
Greetings, Sandra! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 19, 2022
Great price, but sometimes we've experienced some technical glitches (my wife not being able to text specific people, me not being able to send texts when I still had plenty of data left). Also, not real pleased that group texts use up data as they are considered other than a text message (which is supposed to be unlimited in number). Overall, better than GoogleFi which we switched from.
Greetings, Laurence! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Group text messages are a form of MMS, which require data to send. Please accept our apologies for any inconvenience this may cause you. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 18, 2022
Everything works great, except for 2 things. Ì had to call CC to get visual voice mail enabled. Replying to group text of more than 10 is not supported. We tend to only need this around holidays for family texts, but this limitation was not known ahead of time.
Greetings, William! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will be sure to share your concerns regarding group text limitations with AT&T, as they set those parameters. Please be advised that currently, you can include up to 10 phone numbers per group text, though we hope to see that increase in the near future! Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 18, 2022
I have spoken to customer service and technical support 3x after waiting 4+ hours. My hotspot has never worked since getting this service. I am always given a reference number and promised a callback. I wouldn't pay for the more expensive plans if you're going to use for hotspot. Our phones and plans were iPhones from Verizon and AT&T.
Greetings, George! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding your hotspot issue, an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 18, 2022
Only positive things to say about Pure Talk. I have seen no drop off in service and the new phone is working great and the monthly fee is slightly less than half we were paying with Verizon for 2 g's per month.
Hello, Dale! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 18, 2022
I was very happy with my Pure Talk rep. I had called to change over from Verizon and did not have my debit card. The rep said he would call back the next day at a set time and he did. I've change my number along with my wife and grandson. VERY HAPPY.
Hello, Phillip! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 18, 2022
Fourth attempt to cancel service, still being charged for a service never used, no call returns or emails to resolve the issue. Spoke to several customer representatives claiming service was canceled but has in fact not been. CC is still currently being charged. Extremely displeased. Still waiting for email confirmation of cancellation and refund ticket, have called several times in past few months.
Greetings, Mandi! We regret to hear of the experience you have had with PureTalk thus far, please accept our sincerest apologies for any inconvenience you have been caused. We will be sending you a private message to further discuss your account. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 18, 2022
I haven't had the service but about 2 months but so far I am very pleased with it and I really like the price. When I called to change service from my other company to Pure Talk everyone was so helpful and I was speaking to a person in America who spoke English and you could understand them. That was a plus with me. I bought my new phone from Pure Talk and have had no issues with it so thank you very much for your service. I am happy and will recommend the company to others.
Greetings, Sharron! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 17, 2022
When I switched from AT&T to Pure Talk I was told that the service would be the same but that just is not the case. I have terribly slow internet and I struggle to get pictures and videos loaded on social media accounts. Sometimes it won't let me even send videos to people through text. I tried calling technical support multiple times but could never get through to speak with anyone....just waited on hold for over an hour. I'm extremely frustrated with Pure Talk... I even sent an email about a month ago and haven't had any response.
Greetings, Alicia! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available through social media sites Facebook, Instagram, and Twitter for live chat. Regarding your data and MMS issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed May 17, 2022
Accessing my Voicemail from my phone should not require a code! I should be able to access Voicemail directly. Why was this requirement for entering a code for Voicemail access made necessary? Otherwise, PureTalk has been a very easy transition to make and has save me money also.
Greetings, Roy! We are pleased to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Voicemail passcodes are enabled for security purposes. If you would like to disable the passcode, please follow the steps listed below. Thank you for your feedback! It is greatly appreciated.
Remove Voicemail Password:1. In the Main Menu, press 4 for Personal Options.
2. Press 2 for Administrative Options.
3. Press 1 for Password Options.
4. Press 2 to Turn Password On or Off
Reviewed May 17, 2022
Wife's iPhone 12 STILL unable to receive phone calls. Online support requests are not answered, phone help is useless. Looking to switch service if this isn't resolved soon. Multiple calls to remedy situation have been unsuccessful, no callbacks nor follow-up.
Greetings, Ryan! We regret to hear that you are experiencing issues with receiving calls. Please accept our apologies for the inconvenience this has caused you. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed May 17, 2022
I've called customer support twice and they were unable to get my voicemail working. I've had no voicemail and need it fixed. No one can leave me a voicemail. It's been very frustrating and I can't receive voicemail. Please get this resolved.
Greetings, Richard! We regret to hear of the voicemail issue you are experiencing, as well as the inconvenience you have been caused. We have reset your voicemail, please power cycle your device. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting. A Tech Support agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 17, 2022
Coverage has turned out to be not as good as what we had with AT&T, even though your marketing states that since you are using the same towers, our reception should be the same, if not better!!! Internet access drops as well as phone calls.
Greetings, William! ! We regret to hear of the issues you have experienced with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. As a reminder, you must be connected to Wi-Fi to complete any software updates. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions if you would like to reset the APN settings yourself. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed May 17, 2022
We have received great cell phone service for a few months now. The price is also very great. On one call to Customer support, the experience was very good. I highly recommend PureTalk to anyone who needs a good service at a great price.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 16, 2022
So far, I'm pleased with having switched from Verizon to Pure Talk. Considerably cheaper for pretty much the same services! I had to buy a new phone because I wasn't able to convert my Samsung A10e phone....
Hello, Buzz! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 16, 2022
Have been pleased with Pure Talk when comparing with former company that had continuous issues. Will continue with P T since the cost per month is very reasonable -- also get more data GB than with other company at a better deal financially.
Hello, Cecilia! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 16, 2022
Where do I start? The 9+ hours I spent on hold over a week trying to get to customer service? The "Please Hold" then drop my call when I finally connected? Or maybe being told, "Please Hold" and put back into the end of the call queue for another hour wait? Oh, and then there was the Tech Support gal who admitted, "I'm the first person to get this to work!"
The worst and most unforgivable was the website telling me my current phones were going to work then Tech Support telling me I was out of luck. Then, because it was too late to purchase new phones from the heavily discounted list for new customers, I had to pay full retail for them. Not cool. My recommendation to friends and family: Look Elsewhere!
Greetings, Frank! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed May 16, 2022
I love that I can support a US company that believes in freedom and supports America's conservative values. The service is great and the switch was very easy. I have already recommended the service to others. There is nothing not to love!
Hello, Mary! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 16, 2022
I am completely pleased with Pure Talk. You can not beat the service and value. To think I was paying over 3 times as much with AT&T for the same service I am receiving from Pure Talk. I have had absolutely no problems with the service and I highly recommend it.
Hello, Keith! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 16, 2022
When I signed up for service I thought my phone was compatible with Pure Talk. When I couldn’t get data I contacted customer service and they informed me that my Samsung A32 would not work with pure talk. I declined to purchase a new phone at that time, when I called back this month they wanted to charge me full price for phones they were offering to new customers for a discount. I’ve only been a customer for 2 months. I declined again! I guess I need to go back to AT&T.
Greetings, Brian! We regret to hear about your experience with PureTalk thus far. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed May 16, 2022
I was assured that my Galaxy S7 was compatible, so I subscribed to the Pure Talk Service. When I received the SIM card, I placed it in the phone and it did not work. Pure Talk Tech support could not get it to work and then they told me the phone was not compatible. I asked them if my Galaxy S20 was compatible and they said no. I tried it in my Galaxy S20 anyway because I needed AT&T service and it worked. I removed the Pure Talk SIM and when I arrived at the location where I needed AT&T Service, I reinstalled the SIM and it no longer worked. Pure Talk Tech Support could not get it to work and then they advised the phone was blacklisted, reported as lost or stolen. I have since returned the phone to a Back Market reseller and they are replacing the phone.
I NEVER actually used Pure Talk's service. I originally signed up for the S7 and it didn't work. Pure Talk refuses to provide a refund. They essentially stole my money. I do not recommend them. Hold times are long, customer service. It's not clear to me they provide any benefit beyond AT&T so I suggest you go direct to AT&T.
Greetings, Michael! We sincerely apologize for the extended hold time you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 16, 2022
My experience with ordering and receiving our phones and numbers were superb! I cannot emphasize that enough. Our home location is very close to amountain. I believe this is the problem, not anything you didn't do. I get great service in other parts of town, in other nearby cities, but sadly having a conversation at home with family/friends, service people is extremely difficult. There are very few areas inside my home I can sit and not lose the ability to hear or be heard on my phone. What can I or you do to resolve this?
Greetings, Lynn! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your devices are using the latest software and carrier updates. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed May 16, 2022
Initial problems in setting up our phones because you have to remove the SIM card while you are creating your account, which created a situation where we had no access to our phone, all while needing our phone to set up your account. I had to go next door and borrow my neighbor's phone to finish setting up the account. WTH. Also, our VM greeting was erased and I am unable to recreate it. My wife was able to, but I cannot. These two things are why I give PureTalk a four star review instead of five. Coverage so far has been excellent. But the bills are $120.00 less per month over my previous Verizon account, so that's wonderful.
Greetings, Mike! We regret to hear you experienced issues with activating your service. Please accept our apologies for any inconvenience this has caused. Regarding your voicemail, an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure Talk experience.
Reviewed May 16, 2022
We were in the process of getting new phones then AT&T decided to cancel OAN News. We heard on the Sean Hannity Show about Pure Talk. We searched them online and found they were Veterans, cheaper and have been a pleasure dealing with them.
Hi, Lyle! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 15, 2022
We recently moved our service account from ** to Pure Talk. One reason I was willing to make the move was because both services use the AT&T network meaning that our existing phones would work. In signing up with PT, I experienced some technical issue (don't remember what it was) which is why I contacted your customer service. Their response was that our phones were not compatible with PT and we would need to purchase new phones. I explained that we had been on the AT&A network for years and compatibility should not be an issue. That news was pretty upsetting. I kept trying to work the issue and did find a setting change to make on the phones which resolved the problem. They work fine on your service. I am not looking forward to having to use your customer service in the future. If I have any further issue like the last one we will definitely move back to **, even if it costs a little more.
Greetings, Peter! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 15, 2022
I originally went with PURETALK to save money. I had a family plan (4 phones) with AT&T and was paying about $240 a month. Even with the data sharing we were going over our allotted amount every month because our daughter uses a lot due to her job. With PURETALK I was able to get her 10 gb which she needs and 2 gb each for the rest of us. My monthly bill now is about $84. I am not tech savvy but it wasn’t hard to change over the 4 phones to PURETALK. Now this isn’t PURETALK’s fault but I get a lot of spam and robo calls and I would like to see them do something about that.
Greetings, James! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Regarding spam calls, we recommend blocking any unwanted callers that contact you. If you have any further questions or concerns regarding this issue, our Customer Service department is always eager to assist you. Thank you for your feedback. It is greatly appreciated!
Reviewed May 14, 2022
I have been pretty satisfied with my service with Pure Talk except for one problem. There have been times I show to have 2 bars of LTE service but can not get apps to refresh and unable to access my emails.
Hello, Patricia! We are delighted to hear that you are enjoying your PureTalk service. Regarding your data issue, your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. Please also ensure your device is using the latest iOS version by going to Settings > General > Software update. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed May 14, 2022
Great quality service and pricing packages! Thus far, couldn’t be happier. Never an issue with voice clarity or dropped calls. My previous carrier was great, but their price increases got way out of hand. Trusting Pure Talk will keep their pricing promises!
Hello, Stephen! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 14, 2022
Transition was fairly easy from Verizon Wireless, but reaching customer service is been impossible … at least a 45 min wait & I’ve had to give up several times. I’m not able to save my voicemail greeting & don’t know if it’s an Apple or Pure Talk issue.
Greetings, Kristi! We sincerely apologize for the extended hold time you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device and access your voicemail by selecting the Phone app > Voicemail tab. Then follow the on-screen prompts to set your greeting and password. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 14, 2022
It was very easy to transfer from Verizon "over charging" to Pure Talk. Verizon gave me the transfer codes without trying to talk me out of it. I had to get a new phone, went from Samsung 8 to Samsung 20 and still cut phone bill by almost half with same exact coverage. Thank you. Wish I would have done it months ago!
Hello, Brian! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 13, 2022
Between my wife and myself we have spent over 16 hours on hold and when somebody does answer and they get your phone number to call back. In case you get disconnected they never call back. Worst customer service I've ever had.
Greetings, John! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 13, 2022
Both times I called customer service; the first time I had to wait an hour and a half. The second time was only half an hour. The reason I was unhappy with your service is because I was told your SIMS would work with my existing phone. It did not. I was without phone service for two weeks. I then tried to order a new smartphone at the price advertised on the website $50, but was told I had to pay full price. $270. Therefore, I ordered a Nokia which I very much dislike because it doesn't work like a smartphone. I cannot receive group texts or post pictures on Facebook. I wish I hadn't left my old phone company. But I wanted to support AMAC's advertising.
Greetings, Elizabeth! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Regarding your MMS issue, your device's APN settings may need to be reset. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 13, 2022
I spoke with Yevette (I hope I spelled it right) about data usage and the website not being accurate. She was extremely helpful and answered all of my questions and addressed all concerns as well. Thank you for great customer service. It is refreshing to speak with someone without extreme broken english and also get real answers and solutions rather than a scripted runaround.
Hi, Ken! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 12, 2022
It's all good, Except when I have a tech issue. The techs in other provider stores won't help, because you are not their customer. I do understand the reason for lower service rates is because Pure Talk doesn't need to have retail outlets.
Greetings, Stephen! At this time, we do not have any store locations. Please accept our apologies for this inconvenience. While our Technical Support team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 12, 2022
I called the other week to pay off my phone. I was given an amount and I paid it. When my bill kept being the same amount I called back. Was told that I didn’t pay off the phone, I just paid off something else that he couldn’t explain to me. I told him that even if it didn’t pay off the phone that my monthly bill should have changed. Of course he couldn’t give a clear explanation. The phone service has been okay but I am very disappointed in customer service. I have no idea why the first rep took money from me and the 2nd rep kept mentioning that I was told about that amount. If I don’t get a clear explanation of what is going on I’m going to have to contact someone who can help me and warn others about pure talk. Right now I would love to have someone who knows what they are talking about to contact me; calling in I will just get another rep who has no clue and they’ll give me a promise that someone will call me back.
Greetings, Patricia! We regret to hear about the experience you have had with Pure Talk thus far. Please accept our apologies for any inconvenience you have been caused. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 12, 2022
Looking for savings on a phone plan I saw a PureTalk ad in a magazine and decided to give them a try. I've been pleasantly surprised at the low cost of the plan I received and all that it can do for me! Highly recommend PureTalk!
Hello, Judith! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 12, 2022
I was told it would come with all of my apps installed. That was not the case. After long wait times on hold (a total of 9 hours over the period of a week), I was referred to a local company which did, indeed, get everything transferred. However I still have a couple of issues but am not willing to spend another 9 hours on hold to get them resolved. Mostly I like the phone and when I did get through to Customer Service, the staff was pleasant and tried to be helpful but mostly were unable to provide sufficient direction.
Greetings, Sarah! We regret to hear about your experience with PureTalk thus far. New devices will not have your apps pre-installed. Please accept our apologies for any miscommunication on our behalf. We also sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 11, 2022
Ordered a new compatible phone from PureTalk. Good price and timely delivery. Activation assistance was prompt and courteous thru a PureTalk customer service technician, who was patient, friendly, and professional. I will definitely be confident of good service from PureTalk when I need it.
Greetings, Harold! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 11, 2022
You guys killed MY SIM card & then promised to expedite me another one, and finally when I called a week later you guys still hadn't even sent it. SO, I didn't switch. My son's phone turned out to be incompatible, so he didn't switch. Another phone on this account was so upset with the service, having to wait an hour for customer service, etc, that she switched back to Verizon. My mother is the only one still with you guys and that's because I think I'm locked in for 6 months on hers because I bought her a new phone.
Greetings, Cindy! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. A private message will be sent shortly, as we would like to investigate this matter further. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 10, 2022
When I first called to order your phone and service, I said I wasn’t able to dial #250 on my old phone (you should have this on a recording?) and thought I would get half off on my first bill, as advertised on one of my radio talk shows (Dennis Prager, Buck Sexton, etc.) I did call again about this, but you said No. Now when I hear their advertising, I cringe because I missed out on the deal. (Will I always feel this way!) Also, I hate to tell the story the rest of my life to friends and family about my experience when they ask about PureTalk because of this. Surely you can afford to give me the half-price deal. It’s the principle really and not the money! Other than that I am satisfied with the low cost and Iike my new phone and learning new things about it. Thank you for asking.
Greetings, Angela! We regret to hear of the experience you have had with PureTalk thus far, please accept our apologies for any inconvenience you have been caused. After reviewing your initial order, we confirm the 50% new customer discount was applied! Since the first month of service is purchased with the first order, this is when the discount applies. The order confirmation email will also reflect the new customer 50% service plan discount. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 10, 2022
I have had the same service experience as far as signal as my old carrier. So far I am very satisfied! You guys are saving me money but at no expense to my signal. Customer service has also performed at a high level.
Greetings, Shane! We are elated to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Original Review: May 10, 2022
We switched to Pure Talk because our previous company kept going higher. The clearing of the phone calls are great. The only feature I would change is the voicemail. I like to see the numbers that call rather than cycling through individual messages one at a time.
Hello, Preston! We are pleased to hear that you are enjoying your PureTalk service! Regarding the voicemail issue, our Technical Support team has enabled the visual voicemail feature on each line of service. This feature is guaranteed to function on iPhone 6s and above, however, it may not be compatible with all Android devices. Please restart your devices to test the visual voicemail functionality. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 10, 2022
You need a service when there is an issue. The transition part was seamless. Excellent people working with Pure Talk. I wouldn't have left H20 if they had service. If they had returned calls. If they were a company like yours.
Greetings, Robert! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 10, 2022
I moved my four lines from Sprint to PureTalk in March. It was a full two months before I was able to get all four lines functioning as expected, especially the hotspot service in my iPhone 11 Pro. Okay nice set, the service has been satisfactory.
Greetings, Stephen! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. After reviewing your account, it looks like the mobile hotspot is functioning on your iPhone! If you are in need of further assistance, our Tech Support team may be reached directly at 1-800-768-4360. While we are always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 10, 2022
I am overall very happy with PureTalk phone service, signal and low monthly cost! Quite pleased in fact. The only negative for me has been the extremely long wait time when calling for tech support and assistance. I truly that as your wonderful patriotic American-based company grows, you will address the need for many many more phone reps to answer calls. I have been having a lagging issue as well as trouble responding to texts that are more than 10 people on a thread, but have not had 45 minutes or an hour free to wait on hold. That said, the value is exceptional, and there is absolutely no difference between my signal now compared to AT&T for which I was paying almost triple! Keep up the great work PureTalk!
Greetings, Patricia! We are delighted to hear that you are enjoying your PureTalk service! Regarding the texting issue, our group texting is limited to ten contacts per group at this time. This parameter is set by AT&T and may change in the future. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 9, 2022
Sim card delayed a week and customer service offered absolutely zero resolution. You lost an additional customer (my wife). It would have cost you next to nothing to simply send out a replacement sim to try to rectify the situation.
Greetings, Rex! We regret to hear of the experience you have had with PureTalk thus far, please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your order, we confirm it was delayed in transit. Orders are typically processed within 1-2 business days, then are shipped with two business day delivery. We hope that your wife may try our service in the future if we can better suit her wireless needs. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 9, 2022
My wife is the real test. She seems happy in that we’ve noticed absolutely no difference in service after switching from Verizon. Waiting to see data usage so we can lower our data package size in order to save even more money. We currently have unlimited data but don’t need that much.
Hello, Richard! We are thrilled to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 9, 2022
I have NO issue with any of your representatives. They are always courteous and knowledgeable. On Saturday April 23 I called to find out why I am not receiving the 6-digit verification codes that are frequently required when a company wants to verify a request or who I am. I was informed that these are called "Short codes" and these are not handled by PureTalk. Very frustrating, as I only rarely use my cell phone for conversations, but often need it for these codes. Sometimes they come through, often not. I'm still getting used to my phone (Nokia 6300) so I was never sure which button to press or swipe or whatever, until I was informed of the issue with the short code. I didn't get the agent's name, sorry, and it was a busy day with long waits. I didn't have the patience then to pursue this further. I still want to stay with the company for time being, but don't know what else to do.
Greetings, Mona! We regret to hear of the experience you have had with PureTalk thus far. Please accept our apologies for any inconvenience you have been caused. We are always working to add new services that make it easier to be a PureTalk customer, however, we do not support shortcode texting at this time. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 9, 2022
I had no trouble maintaining WiFi with my other provider when I was not at home. My phone pick up other WiFi when was not traveling at another place. With PureTalk USA my phone will not pick up other WiFi so that I can check my email.
Greetings, Ronald! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > System > Advanced > System Updates to check for any available updated. As a reminder, you must be connected to Wi-Fi to complete any software updates. Then, go to Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth > Reset Settings > enter your PIN, password, or pattern if prompted > Reset Settings, this will ensure your device is connected to our network. Listed below is a link to our website with instructions to reset your device's APN settings, if you would like to reset them yourself. An agent will be contacting you to provide further assistance regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed May 9, 2022
No issues whatsoever! Phone works great and rates are amazing!! Wanting to get my whole family on board!! Brother will be getting on soon, and as soon as we pay off wife's phone, she's in too! Thanks Puretalk for this amazing solution!!
Hello, Jeffrey! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 9, 2022
I am not satisfied using Pure Talk USA. My internet on my phone is not working. Most of the time I'm using WiFi, but when I'm out I can't use my internet. Every time I call a customer service I have to wait more than an hour. I can't recommend this company.
Greetings, Eduard! We regret to hear of the issues you have experienced with your PureTalk service, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. As a reminder, you must be connected to Wi-Fi to complete any software updates. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then, follow this link to the Android APN settings:
https://www.puretalkusa.com/data
We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. An agent will be reaching out to you to provide further assistance regarding this matter. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 9, 2022
My attempts to get technology help are always met with a minimum 20 minute wait!!! I am retired from my job but I have obligations. That means I don't have all the time to wait. It would be nice if they could keep my name and call to let me know when they can call back.
Greetings, William! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 9, 2022
Someone asked me recently if I would recommend PureTalk. I said no, here's why: 1) Coverage in not great. My husband and I often have to hang up and redial one another to get a better connection. 2) I HATE having to call into the voicemail box - such an antiquated system for 2022.
Greetings, Alyssa! We regret to hear that you are experiencing service issues, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Regarding the voicemail issue, our Technical Support team has enabled the visual voicemail feature on each line of service. This feature is guaranteed to function on iPhone 6s and above, however, it may not be compatible with all Android devices. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 9, 2022
I see no difference with my prior major carrier except the price. No dropped calls or outages. What I am upset about is that I can't leave a review unless I'm really talky -- I could have said how happy I am w/o having to write a whole paragraph. That being said, I'm happy and have been and will recommend to others.
Hello, Sherry! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 9, 2022
Hello, For the most part I am satisfied. I'm not happy that my phone calling service does not work here in 69037. I can't call out and I do not get calls. I get texts and have internet service. Other than that I am enjoying the service.
Greetings, Orana! We attempted to contact you via phone but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Greetings, Orana! We regret to hear that you are experiencing service issues, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. An agent will be reaching out to you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 9, 2022
It is nice to have an option for a cell phone and blue chip related service that isn't woke. I really try to not give money to corporations that hate me for being a straight ** male. Service is also straightforward and works as it should. I also like that the service has a dumbphone option like the Nokia 6300. Basic phone for a minimalist lifestyle and someone trying to escape android google OS. A difficult task in 2022.
Greetings, Allen! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 9, 2022
Great service and very helpful, friendly people. Have recommended to many friends. I am very illiterate when it comes to technology. Pure talk was so easy and very helpful. Service is great. As a senior citizen you can't ask for better. Thank you Pure Talk.
Hello, Phyllis! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 8, 2022
The ability to reach someone to talk to in customer service is almost impossible. This is a communications company. Communication should be key! Some phone calls just won't go through unless you reboot the phone. A lot more spam calls than I had with Verizon. You can do better.
Greetings, Don! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Regarding the spam phone calls, we currently do not have any spam blocking services at this time, but we are cooperating with the FCC in their measures to combat spam calls. There may be third-party apps that could help you block unwanted calls. As we do not provide or endorse any particular application, we would be unable to guarantee its functionality of troubleshoot issues that may occur from its use. Please follow the link below to register your phone number with the National Do Not Call Registry. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.donotcall.gov/ for further assistance.
Reviewed May 8, 2022
For 5 days I could not get through and talk to a live person. Day 6 I talked to tech support person Ryan. He was unable to guide me with any help for anything I asked. After repeatedly unable to make any progress, he said I ask too many questions and he was forwarding my call to tech support and hung up on me. Tech support was once again constantly busy.
Greetings, Patricia! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware that your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 7, 2022
All 5 devices worked the first day. The next day 1 phone a tablet worked. Spent 20+ total hours on hold, on borrowed phones on several calls to be transferred over and over to incompetent agents, told reboot the phones, your phones will work by tomorrow, and all your phones need to be replaced. After 2 weeks with no phones I switched the 3 phones that still didn't work back to Verizon. I typically do not leave negative messages. I would rather not say anything. But your porting team really sucked. As much as I like the idea of supporting an alternative to AT&T and Verizon, I can't recommend you to anyone who counts on having a working phone. Charles **
Greetings, Charles! We regret to hear of the experience you have had with PureTalk thus far, and apologize for the inconvenience you have been caused. It is our hope that you will try our service again in the future if we can better suit your wireless needs. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 7, 2022
I came over from T Mobile and I'm happy with the service for what I'm paying, but I get a weak or no signal in certain areas in town. It also doesn't work very well in Freeport where my father in law lives. We're moving soon, so we'll see how it works outside of San Antonio.
Greetings, Gerlad! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 7, 2022
Unfortunately my coverage is not as good as what I had with Verizon. The website is okay. The customer service is good. I hope your coverage improves, as I don’t want to switch again. The phone I purchased was reasonable and delivered in a timely manner.
Greetings, Christina! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 6, 2022
When I first came over to PureTalk for cell phone service, it was my wife and I that both ported over our cell numbers to PureTalk. Previously my wife was with Spectrum and I was with Straight Talk through Walmart. Within just a matter of days my wife was not pleased with the "number of bars" she had while sitting in our own living room, and of course she was naturally comparing the PureTalk service to Spectrum. She was so displeased with the PureTalk reception in our area, i.e., Montgomery, Alabama, that we changed her service over to Verizon within a week's time. Overall I have been satisfied with PureTalk. Further, our initial order with PureTalk included a new phone, an iPhone 12 for me. I also took advantage of the PureTalk 30 month financing with 0% interest.
This order was placed around February 22, 2022 and I enrolled in paperless billing and automatic payments via my credit card. To-date, PureTalk has not debited my credit card for any of the 30 monthly payments. I find this extremely odd. I called PureTalk last month (April) and I called today asking when is PureTalk going to start debiting my credit card for the payment for my new phone? Both times the customer service person sounded surprised that the payments for my new phone have not begun yet.
Greetings, Thomas! We regret to hear of the experience you and your wife have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. A private message will be sent regarding your iPhone payments, as we are in need of additional information. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 6, 2022
My mother had seen an advertisement for Pure talk in her AMAC magazine. I contacted Pure talk for more information and their sales associates were very helpful, answered all my questions and weren’t pushy in sales at all. We decided to switch from a family plan with Verizon to a family plan with Pure Talk. I wanted to make sure we gave it the month to ensure I would be able to get a good signal in some of the places I travel for work. I was very pleased to find that not only did I get good service but in some places and even better signal and switching to Pure Talk. We also receive more data than the other plan we had. With pure talk we can get an entire family planned for less than what I was paying for one phone line. I am very pleased and have been telling others about the service as well.
Greetings, Jessica! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 5, 2022
While I am satisfied with the reception in my area, I experienced significant wait times when contacting customer service attempting to resolve some issues including initial setup and accessing voicemail. Both were ultimately resolved, but not without a great deal of wasted time.
Greetings, Robert! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 5, 2022
I am very happy with most of my new service with Pure Talk. My connection is great and everything works well, except I don't like how VM works. I don't like having to dial in and put my password in every time I want to check VM. I didn't have to do that w/ Verizon. I also don't have visual voicemail any longer. Otherwise, keep up the great work. I love the price, so I can deal with these things just fine! :-)
Greetings, Jacqueline! We are delighted to hear that you are enjoying your PureTalk service! Regarding the visual voicemail feature, our Technical Support team has added this feature to your line of service, however it may not function on all Android devices. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 5, 2022
To reach CS is atrocious. It can all be mitigated simply by taking my number (by robot) and holding my place in line while I hang up and calling me back when my turn in line comes up, it may be five minutes or two hours and five minutes. The technology is there. Find it and use it.
Greetings, Robert! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 5, 2022
R. J. **
Greetings, Richard! To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting.
If a password is already set and you do not remember it, you may reset* it:
https://www.puretalkusa.com/account/loginClick the Plan tab
Click Reset Voicemail.
*Please be advised that resetting your voicemail password will delete everything in the voicemail box. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed May 5, 2022
I have been with Pure Talk for two months and have not had any voice or text service and have requested help several times and have not received any help. I have paid for service without having any. I even bought a new Phone from you to try and help with the service but that did not help either. I have a friend that has Pure Talk and is happy with his service but I am not. I believe that you should return my money because I have had no service from you at all.
Greetings, Lewis! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Network & Internet > Mobile network > Advanced > Access Point Names > Options (three vertical dots) > Reset to Default, then go to Settings > About Phone > System Updates > Check for Updates to ensure your device software is up to date. Please be aware that your device must be connected to Wi-Fi to download software updates. Listed below is a link to our website with instructions to update the Android APN settings. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed May 5, 2022
Great company nice people. I had Verizon. What a joke. Paying about half the price at Pure Talk. As I was porting my numbers in they asked me if there’s anything I could do they could do. I said, "Yeah bring your price down." They said, "How about if we wait this month's bill." What a joke. Thanks for being there pure talk.
Hello, James! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 4, 2022
Have not had a single dropped call! Service has been great in all areas we have traveled, but we have yet to try it out in West Texas and points further west. Best of all, we do not need all the bells and whistles pushed by the other services.
Hello, Stan! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 4, 2022
I have lost connection during phone calls a number of times. Sometimes it comes back, but not always. I am very happy with the fact that I'm saving over $100 a month from my last service provider, for which I'm very grateful!
Greetings, Kathy! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 4, 2022
Service is somewhat better than my old service (Boost). I still have to be near a window to use the phone but outside is fine.. The biggest reason I chose Pure Talk is NOKIA. With Nokia I've never had a bad phone. Never owned a Motorola that didn't give me trouble and never will own a I-phone.
Greetings, Michael! We regret to hear that you are experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies if this has caused any inconvenience. We are pleased to hear that otherwise, you are enjoying your PureTalk service. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 4, 2022
I am mostly happy with Pure Talk. The only things that keep me from giving it the top grade are (1) such incredibly long waits on the phone for customer help, and (2) that often I am unable to send photos and emoji stickers through text messages, to other people than my own family. Also I occasionally get a flag message saying if I want to do something I need to turn off low speed data, and I have no idea how to do this as I never had to do that with my prior carrier. And of course I can't address these issues since I can't handle waiting four hours on the phone for customer service.
Greetings, Carol! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 4, 2022
Very pleased with my Pure Talk subscription, get great reception everywhere I go. Customer service and the reception is far better than **. I would highly recommend Pure Talk USA to everyone. My plan is $25.00 and suits me well.
Greetings, Keith! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed May 4, 2022
I’ve called Puretalk 4 times for customer service since signing up online. All 4 times I called the hold time was over 45 mins. And there is no online chat option. For a modern business to consistently have this long of a hold time, this is unacceptable.
Greetings, Alan! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 3, 2022
If it wasn't saving us $$ I would have switched back to my other service. Customer service was not helpful. We were originally told current phone would work. It didn't and would not give the promotional price for a new phone. Purchased a different phone from you at full price. It's terrible. Don't have internet service most the time. Very disappointed. I don't recommend to friends.
Greetings, Crystal! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. The new customer device pricing is available within 30 days of activation, with a qualifying plan, device financing, number portability, auto-pay, and a 24-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Regarding your data issue, your device's APN settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, it always helps us improve the Pure alk experience.
https://www.puretalkusa.com/data
Reviewed May 3, 2022
Ask to get help on voice mail set up. What a JOKE! Was on the phone for 35 min no help. I ended the call. Don't want to go back to Old carrier. May look for someone else, Help from online staff is somewhat lacking in any call I have placed to you,.
Greetings, David! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. We would appreciate an opportunity to try and make things right. An agent will be reaching out to you shortly. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed May 3, 2022
Customer service. I spent an hour and 20 minutes on hold waiting to speak to someone in customer service. I have other questions but I can’t afford to spend that much time waiting to talk to somebody in customer service.
Greetings, Karl! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 3, 2022
I switched over my service before 3G shutdown. Now I can't make a freakin phone call for 2 months now.. I can't even call you to cancel my service! WTF! I'm pissed! I ordered a new Samsung Galaxy the other day (04/30) and still haven't received shipping infor.. WTF!? O, and your tech support sucks tooo! I'll be sending a copy of this to the clay and buck show too.. Thanks for nothing!
Greetings, Dave! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Listed below is a link to our website with instructions to update the Android APN settings. We will be sending you a private message regarding your account billing. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed May 2, 2022
Very pleased, one more stretch of river to run, but if it keeps getting the service I have now. I will be cutting my Verizon phone off. This phone so far has outperformed my Verizon phone. Getting way better service with Pure talk. I am very pleased with this service so far.
Hi, Edwin! Thank you for making the switch to PureTalk! We are delighted to hear about your experience with PureTalk thus far. Thank you for your feedback! It is greatly appreciated.
Reviewed May 2, 2022
My husband literally for five hours I’ve been on the phone at all throughout the day to try to switch from Spectrum to Pure talk. The people we talk to on the phone were very pleasant but you need more help and they need to be able to do more than they do without having to get a supervisor.
Greetings, Teresa! We sincerely apologize for the extended hold times you have encountered, and for any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 2, 2022
Excellent service. Purchased 2 phones, 2 data plans & did 1 conversion from another carrier to PureTalk. Entire process was simple & easy to complete. I'm not a techie at all so onboarding had to be simple & it was GREAT!!! Thank you for a wonderful product.
Hello, Beverly! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 2, 2022
I got the SIM Card, it never worked. Could never get in contact with a customer support representative. Never was able to get a refund because of long 1hr+ wait times. WORSE SERVICE EVER. Good luck if you do business with this company.
Greetings, Bhishan! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. An agent will be reaching out to you regarding this matter. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 2, 2022
1.5 hrs on hold every time I call. Service is spotty. Dropped calls constantly and have to restart my phone every time to solve the problem. I wish Pure talk was easier to switch to and keep working. Half the price of Verizon, but half the service. With Verizon, I never really had problems except a $200 plus bill. But, if I did, they had a store right here in my town. Pure talk has a 1.5 hrs wait time only to get ahold of somebody who really doesn't know any more than you do. Rant over...
Greetings, Dan! We sincerely apologize for the extended hold times you have encountered, and for any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 2, 2022
I became a customer because Verizon Wireless' customer service had gotten so bad. Now, when I call you I have to hold for more than 15 minutes and listen to the same instructions about my Samsung phone. I don't have a Samsung phone, I have an iPhone! The last three times I called I had to hold for more than 15 minutes. I have also sent two messages to you via Twitter in the past two weeks, both of which are unanswered. While I like the low rates, you're not doing a very good job in your customer service business model.
Greetings, Frank! We sincerely apologize for the extended hold times you have encountered, and for any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 2, 2022
The internet access is slow and hard to do my business except when hooked to a Wi-Fi. That doesn’t work for me well at all. I didn’t have this trouble with Verizon. Customer service is great and it was easy to switch but I just need access to the internet through my phone service.
Greetings, Mark! We regret to hear that you are experiencing issues with accessing your data. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. Please also ensure you are using the latest iOS version 15.4.1 by going to Settings > General > About. An agent will be reaching out to you to provide further assistance regarding this matter. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed May 2, 2022
I don't care for this company. I switched because of the values we share. But the service is par. I had 5G with my previous carrier and now I have 4G. I had unlimited data but I am maxed out and need to pay extra per 2G. That is foul. Very disappointing.
Greetings, Aaron! We regret to hear about the experience you have had with Pure Talk thus far. Our Unlimited Talk, Text & Data plans include 60GB of high-speed data. Once you reach your allotted amount of high-speed data, the speed does throttle down to 256 kbps. The data speed is slowed instead of charging our customers for overage fees. Please accept our apologies for any inconvenience this has caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 1, 2022
I have called, was given a number that referred me back to Pure Talk. Trying to make it work because were are a veteran family. Also just trying to stay with small businesses. I have called several times. It’s just disappointed.
Greetings, Angela! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 1, 2022
Two months in and couldn't be happier about making the switch to PT. I'm saving a ton of money, have great coverage and no issues as of yet, go ahead make the switch. And there are plenty of promo codes out there for the first few months to save some more moolah!
Hello, Mike! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Thank you for your feedback! It is greatly appreciated.
Reviewed May 1, 2022
Cannot get through on toll free number and on-line was told that my IPhone 6s was not adequate to add. My wife is happy with the cell service and so am I but customer service leaves something to be desired.
Greetings, Donald! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 1, 2022
Pure Talk has great customer service. Every time we've called we get a live, human being that we can understand, they knows what they're talking about, are very helpful and friendly. We are so happy we switched from ATT to Pure Talk!
Hi, Joan! Thank you for making the switch to PureTalk! We are delighted to hear about your experience thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed May 1, 2022
I keep having issues with my network going down and it says "No Internet connection", I've set, and re-set my API settings but nothing seems to solve the problem besides just waiting. My second, and biggest issue now is my service got cut off in the middle of the month for no apparent reason, my wife logged onto my account at home (I was at work and had to use wifi) to discover a $5 fee, she paid it and my service resumed. And as of 2 days ago, I checked my account 1 day before my autopay is set to pay my bill, and I have ANOTHER $5 fee added to my account. I was having the previously mentioned network issues and couldn't send pics or texts so I just paid it again as you can see below.
04/26/2022 PureTalk - Pre-Payment - AcctNum: ** 5.00
I have no idea what these payments are for and/or if they're responsible for my interrupted service or not but it would be great to get this issue solved. I want to stay a Puretalk customer but if I continue to have these issues, I'm going to be switching to StraightTalk, as they use the very local Verizon towers, but my service uses the farther away AT&T towers and I have just 1 bar of service in my house.
Greetings, Richard! We regret to hear about the experience you have had with PureTalk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 1, 2022
Easily the best phone service I have had. I get better service than I did when I had Verizon. I also appreciate the 5G signal even in rural America. Highly recommend for anyone who’s tired of supporting the big tech companies and want to support an American business. God Bless.
Hello, Gabby! We are delighted to hear that you are enjoying your PureTalk service. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We will send you a private message with the link to our referral program so that you know how it works! Thank you for your feedback! It is greatly appreciated.
Reviewed May 1, 2022
Poor customer service. I have had problems with my phone and the APNP settings. Every time I call customer service they attempts to help me, when I really need to talk to technical support. My email to technical support has been unanswered or acknowledged.
Greetings, Peter! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Listed below will be a link to our website with instructions to reset the APN settings. An agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed April 30, 2022
Why I am dissatisfied. First of all I put my phone ID in for you to check if my phone was adaptable and you said it was. Two or three weeks after I did that you said I’d have to get a new phone because my phone was dependent on 3G. So I said I’d like to buy a phone from you guys at the discounted New customer's rate. And you guys told me it was too late that I’d have to pay the full price for the phone. I thought that was pretty dishonest.
Greetings, Alan! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. A new device may be purchased at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab and your phone number from the drop-down menu, available devices will then populate on the screen. In order to receive the up to 250 dollar discount, you must remain on the 45 dollar, 55 dollar, or 65 dollar plan for the duration of 24 months. You must also remain on Autopay during this time. Please kindly be aware that this offer is only eligible for new customers' porting in an existing phone number. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 30, 2022
Saw the website as I was looking to upgrade my plan. All these new reduced rates. Called customer service and was told they are for new customers only and only for one month. That’s deceptive. But to your credit, hold time has improved.
Greetings, Michael! We offer new customers 50% off their first month of service, which is purchased during the initial order. As a current PureTalk customer, you may upgrade your service plan at any time by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Plan' tab and then the 'Change Service Plan' button to the right of the screen. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 30, 2022
They charged me $89 for services I did not receive. I called and called. Could not get anyone on phone. Left many email messages asking them to please call me or respond. Nothing. Just kept the money. I disputed via CC. They told CC that I received the services. But they won't call me to discuss. I finally gave up. Let them have it. Then one day my service stopped working. I could not get anyone online. This went on for 2 weeks. Finally started working again but by then I had moved on. I sent Puretalk many messages that I was cancelling my basic service. To my surprise, they charged my CC another $89 fee. I disputed. I don't know what will happen but this is scary. Beware.
Greetings, John! We regret to hear of the experience you have had with PureTalk, and sincerely apologize for the inconvenience you have been caused. We will be sending you a private message regarding your account. Please accept our sincerest apologies if you received anything other than optimal Customer Service as this is our top priority. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 29, 2022
I asked about compatibility of phones and was assured there was no problem. After joining, discovered I had internet on phone but not computer which I needed and still do. I am relatively certain I will be changing back to former provider once my 90 days are over.
Greetings, Charles! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. We offer the mobile hotspot feature with our $55 and $65 plans, however, we can only guarantee functionality on iPhone 6s and above. The hotspot feature may not work with all Android devices. If it does not work, we will be unable to troubleshoot any further. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 29, 2022
When signing up for Pure Talk I saw online that prices were 1/2 price but did not get the discounts. When I called I was told I made a mistake at checkout and therefore was not eligible for discounts. Also I was to have received a hotspot that I use to stream for TV when I am camping. This worked on my previous carrier but could not get to work with pure talk. Also did not like the fact you must call customer service to downgrade a line but can upgrade online
Greetings, Randy! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. After reviewing your initial order, we confirm you received the new customer promotion of 50% off the first month of service. We offer the mobile hotspot feature with our $55 and $65 plans, however, we can only guarantee functionality on iPhone 6S and above. The hotspot feature may not work with Android devices. If it does not work, we will be unable to troubleshoot any further. Service plans may be upgraded or downgraded by going online to www.puretalkusa.com and logging into your Account Portal, then selecting the 'Plan' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 29, 2022
I recently switched to PureTalk after hearing about the company on The Ramsey Show. The cell service is top notch. Unfortunately, the wait times I went through for help transferring my phone with Technical Support were incredibly long. I ended up transferring 3 phones to PureTalk and I was on hold with each (separate) call for over an hour and half, each time I called. (I had to call in multiple times with each phone transfer). No exaggeration. Most of the customer representatives were great. The customer representatives in the Porting Department were very helpful, specifically.
Greetings, Gerardo! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service department is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Please accept our sincerest apologies if you have received anything less than optimal customer service, as this is a top priority for PureTalk. We are delighted to hear that you are enjoying your PureTalk service! Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 29, 2022
PureTalk is much more than what I was expecting based on the price. I came from Verizon, which has all the bells and whistles for a large amount of money. The only thing I would improve is the wait time waiting for customer service. Perhaps as PureTalk grows, it will afford More employees to handle its bandwidth.
Greetings, Augustine! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service department is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 29, 2022
We were happy with the changeover to Pure Talk but we were unhappy with the fact that my phone was sent back to me with no trade-in. I tried to get assistance through getsupport@phobia.com but that just sent me to the Apple site. I would still like to trade the phone in.
Greetings, Elizabeth! We regret to hear of the experience you have had with trading in your device, and apologize for any inconvenience you have been caused. Please contact Phobio for further assistance with your iPhone 7 device trade-in. They may be contacted directly from your trade dashboard page at the link listed below. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://phobio.com/tradein/dashboard
Reviewed April 29, 2022
Hello. I have a terrible sense of direction. I rely on Waze to get to my destination. Was driving to a new location. Could not connect to WiFi until the last 15 minutes of my trip. Had to call hubby to direct me. I walk every morning. Cannot get personal hotspot to work. My texts often do not go through. I have had people call my cell number and receive a message that my phone was restricted.
Greetings, Maria! We regret to hear of the issues you are experiencing with your PureTalk service. Please accept our apologies for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 29, 2022
Everything is so fine I can’t believe it. I bought a new phone at the same time I changed to Pure Talk. If I could use it as well as I can Pure Talk my problems would at least be cut in half. Thank You.
Greetings, Fred! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 28, 2022
Our last communication with a Pure Talk rep was awesome. The rep was very knowledgeable and helpful. She was helpful and very pleasant to talk with. Hope everyone there has as good a attitude as that young lady.
Greetings, Sharon! We are delighted to hear that you are enjoying your PureTalk service! Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 28, 2022
We converted about May 1. I had just purchased an older model Samsung phone from Amazon and had an LG Stylo myself. Within less than 2 weeks, my phone stops working and I experienced the Puretalk customer no service. Was on hold for hours to get answer as to why my phone did not work. Was finally told I needed a new phone as did my wife, who had just purchased hers. Had follow up call from a Puretalk supervisor, who said we would not be billed the first month due to your service issues. Well, the bill still came and we did not complain. This has not been the saving move promised by AMAC. But we are still here.
Greetings, Gary! We regret to hear of the experience you and your wife have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. As a one-time courtesy, a free month of service has been applied to your account and will be utilized on the next billing cycle. Please accept our apologies for the extended hold time you have encountered. We are aware of the extended hold time and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 28, 2022
I’m happy with your service, but I only get one tower where I live and just one mile away I get no service. Is there any way to improve coverage in upstate NY? The reason I went with Pure Talk is because of your dedication to our wonderful Country!
Greetings, John! We are delighted to hear that you are enjoying your PureTalk service! Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 27, 2022
Contacted PureTalk, after talking with a very nice customer rep, we were informed that our bill would be less than what we were paying with ** and a few other benefits that we thought were worth taking advantage of. However, after switching we found that service was not as good as it sounded. First, they couldn't get our second phone to work. It was approximately three weeks with phone calls everyday. Each time we called, we were on hold for no less than an hour. One day we spent six hours on the phone. Customer service rep was very nice and apologetic however, we were told that a ticket had to be created for tech services. It took two days for tech services to get back to us and they couldn't resolve the problem. Each time we were told a ticket had to be created and we were without a phone for three weeks, we gave up and told them no more tickets, no more phone calls were going to be made and we were done.
We went back to **, and their representative apologized and allowed us to return to our previous account with discounts that actually paid our first bill, and, they were able to fix our second phone within a week. They even gave us a temporary phone number until they could fix the problem. Puretalk is very hard to talk to someone and creates frustration, confusion and irritation. If you're looking for a very good company - **. They answer the phone within 5 min and are very helpful.
Greetings, Walter! We regret to hear of the experience you have had with PureTalk, and sincerely apologize for the inconvenience you have been caused. After reviewing your account, we confirm it has been successfully cancelled and no future billing will occur. It is our hope that you may give PureTalk a try again in the future if we can better assist your wireless needs. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 27, 2022
My phone does not ring when someone calls me and I am unable to check my notices and voicemail. I have contacted technical support on more than one occasion. Often times it has taken many attempts just to get through to someone for help. It has been a very frustrating and ongoing problem.
Greetings, Kelley! We regret to hear of the issues you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Your device's network settings may need to be reset. Listed below is a link to our website with instructions if you would like to reset them yourself. An agent will be contacting you shortly to provide further assistance regarding this matter. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed April 27, 2022
This has worked out well for my husband and I. However we were assured the service was as good or better than the top carriers. We found this was not the case as my mother who is 3 - 4 miles south of town has no service whatsoever where she did with Sprint. She had to return to her landline service.
Greetings, Cherryl! We regret to hear that your mother is experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the Pure Talk experience.
Reviewed April 26, 2022
Had issues merging my two lines. Had to call back 4-5 times. Was regretting my decision at first. Also promised 2 different credits which I NEVER got. But overall the price is right. Autopay should include the cost, not just thank you for the payment. Only been a few months so far. Still with them so far.
Greetings, Debbie! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 26, 2022
I paid you $88.33 that cleared my bank on 4/11/22. I received an email on 424/22 that my payment was not received. I then put in another card on 4/26 and was billed the same day for $23.26. What is wrong? I would like to receive the $23.26 back.
Greetings, Wayne! We regret to hear about the experience you have had with Pure Talk thus far and will be sending you a private message regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 26, 2022
When trying to reach customer service (to talk to someone) I would be on hold for a minimum of 45 minutes or longer. So long one time the automated service dropped me. I had to revert to trying to time my call to the second of your opening hours of operation. That was the only time I didn't have to wait more than 10 minutes.
Greetings, Terry! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 26, 2022
Customer service is a joke. I don’t know why you even have a phone number, it has never been answered. I have spent hours on hold. Was told that all three phones would work before I switched over which has turned out to be untrue.
Greetings, John! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. A technical support agent will be reaching out to you to provide further assistance. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 26, 2022
When I enrolled with PureTalk, the customer service reps were very helpful and very friendly. I had a problem setting up my phone and your reps talked me through it very nicely. Friendly, courteous and helpful. I give you folks and "A".
Hi, William! Thank you for making the switch to PureTalk! We are delighted to hear about your experience with PureTalk thus far. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed April 26, 2022
It took 2 weeks to get my phone. Set up was difficult. Once it FINALLY got going, it seems ok. Now you keep insisting on more information that I care to give. Customer service was hard to get hold of and the wait on hold was for 2+ hours. That was not a happy experience.
Greetings, Carri! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 25, 2022
Trying to contact to get phone to accept image data. Since changing service due to govt killing off 3g and having a flip phone, calling tech service and there is always no one to take the call. Always under extreme call pressure. If I could go back to Patriot Mobile I would and never look back.
Greetings, Nick! We regret to hear you are experiencing issues with accessing data. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Your device's APN settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. An agent will also be reaching out to you to provide further assistance regarding this matter. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed April 25, 2022
Haven't been able to use my Galaxy A51 as promised. Had to purchase a new cheaper phone and my service isn't the best. Stood by on hold for more than an hour 2 separate times trying to get help to get my Galaxy A51 working. Had to hang up both times as the owner of the phone I borrowed needed their phone back both times. I couldn't be more frustrated.
Greetings, Brian! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. An agent will be reaching out to you to provide further assistance regarding your Samsung Galaxy A51. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 25, 2022
Easy set-up, excellent service, & compared with AT&T it’s truly less than 1/2 the monthly cost for the exact same plan! The service is excellent, customer support staff are polite, courteous and professionally capable in assisting to troubleshoot any potential issues!
Hello, Amy! We are delighted to hear that you are enjoying your PureTalk service and that you are saving money on your monthly service bill by making the switch. Our Customer Service department is always eager to assist you with any questions or concerns that you may have. Thank you for your feedback! It is greatly appreciated.
Reviewed April 25, 2022
I received a new phone when I signed up for service. The phone was not working for the first 2-3 weeks as it didn't have the software upgrade for the 5G changeover. It took THREE calls, with waiting on hold for over 1 hour each time, and then staying on the phone with the rep for nearly 2 hours to get the phone working. Selling a *NEW* phone that was incompatible with the network is not a very good first impression.
Greetings, Neil! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 25, 2022
I’ve called a few times, the representatives on your side are hard to hear. They speak clear English, but hard to hear certain things. Perhaps get your employees better headsets, or give them all personal cubicles to cut down any background noise. Thanks!
Greetings, Tony! We regret to hear you experienced poor call quality while contacting our Customer Service department. Please accept our apologies for any inconvenience this has caused you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 24, 2022
Tracfone proved to become very expensive when I started to use data with my iPhone. I was Leery at first being from a rural area. I was leery of coverage in this area but as they advertised their signals have been fantastic.
Hello, Richard! Thank you for making the switch to PureTalk! We are delighted to hear that you are enjoying your PureTalk service. Thank you for your feedback! It is greatly appreciated.
Reviewed April 24, 2022
When I first signed up, I was told that I could have our payments taken out on the 3rd of the month when my SSI and Retirement checks came in. On a fixed income, I don't have very much money left at the end of the month, so it hurts when this money comes out on the 23rd. I'm very unhappy and when I mentioned this to the gentleman that called to check if everything is ok, he laughed and hung up.
Greetings, Skip! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience as this is our top priority. Your monthly billing cycle will begin on the day your service is activated. For example, if your service is activated on February 15th, your billing date will be the 15th of each month. Unfortunately, we are unable to adjust the monthly bill date. Please accept our apologies for this inconvenience. Thank you for your feedback as it always helps us improve the PureTalk experience.
Reviewed April 24, 2022
I'm happy with Pure Talk service and don't give it much thought because there's little difference to notice from my previous carrier. I did notice slow service while at home one time, only one bar showing on my phone. Maybe I need an upgrade in service level to ensure consistent rate of service at all times? Otherwise completely happy I made the move to Pure Talk!
Hello, Martha! We are delighted to hear that you are enjoying your PureTalk service. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 24, 2022
Thanks for not mentioning that I need a apple product to get all the services of PureTalk. Thanks for not having tethering on the phone with puretalk. Thanks for not having ability to text photos with puretalk. Thanks for all that.
Greetings, Hannah! At this time, we are only able to guarantee that the hotspot, WiFi calling, and visual voicemail feature will work with iPhone models 6S and above. We cannot guarantee that these features will function for Android devices. Please accept our apologies for this inconvenience. Regarding multimedia messaging, your device's APN settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. An agent will be reaching out to you to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed April 24, 2022
My voice mail doesn't work half the time. When I call for support, I have to wait over an hour for help. I don't have that much time, and as soon as I have time, I am going to change providers. Also sometimes when I make a call, it rings once and then cuts off. It does this repeatedly. Not my local telephone company, it's Puretalk. It's just not reliable.
Greetings, Audrey! We attempted to contact you via phone but were unable to reach you. If you are still in need of assistance, please reach out to us at 1-877-820-7873.
Greetings, Audrey! We regret to hear of the voicemail issue you are experiencing, as well as the inconvenience you have been caused. We have reset your voicemail, please power cycle your device. To set up your voicemail, press and hold the "1" key on your phone for 3 seconds. You may also dial your mobile phone number to be connected to your voicemail service, and press the * key once the voicemail greeting begins. Follow the voice prompts to choose a password and greeting. A Tech Support agent will be reaching out to you shortly to provide further assistance.
We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 24, 2022
While I had some difficulty getting our 3 lines connected, Pure Talk has proven to be an adequate replacement for our previous provider. Love the price, but not sure as many bars as previous service. I am glad we switched our previous service to Pure Talk.
Greetings, Trent! We are delighted to hear that you are enjoying your PureTalk service! While our Technical Support team is always happy to assist you by phone with troubleshooting assistance, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 24, 2022
I thank you for Pure Talk and us been very satisfactory to me and I thank you for the lower price. I will recommend this to my friends and relatives. Thank you. I am thankful also that it you are conservative and have conservative values. Thank you.
Greetings, Sharon! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 24, 2022
I have had a number of instances when I had no service a short distance outside a significant population center. One recent case was Provo/Orem Utah. Staying at a VRBO in a developed neighborhood, no service. I've also had several instances where I had service but could not load my email or text messages.
Greetings, Dean! We regret to hear of the issues you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Your device's network settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed April 23, 2022
Bought a new phone since my old one was being phased out by 5G. The one you sold me was phased out also. It took 4 weeks to get my money back. This was your company's error and I should have had my money back as soon as you got the phone back into your possession..2 days after I got it. Poor accountability on your company for its mistake. I will not be purchasing a phone from you again.
Greetings, Darren! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than optimal Customer Service, as this is our top priority. After reviewing your account, we can confirm the Nokia 1.4 is defective, as it will not read VoLTE. The refund has been posted to your original payment method as of 04/18, if you have not received the refund please contact your financial institution for further assistance. We sincerely apologize for the refund delay, and for the inconvenience you have been caused. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed April 23, 2022
I switched carriers, purchased a new iPhone at a discounted rate. Called back because I didn’t realize how small the screen was. I was told it was no problem I could do a return & select a new phone. Sent the phone back & when I went to order a new phone I was told I needed to pay the full price as I was no longer a new customer. You lied to get a new customer. Unbelievable! I could have stayed w/ my previous carrier had I wanted to pay full price for a phone. Pure Talk is no different than all the other big guys.
Greetings, Samantha! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. To receive our up to $250 off device promotion, you must be activating a new line of service and porting in your current phone number, qualify to finance through Affirm, remain on either the $65 Unlimited Talk, Text, and Data + 25GB hotspot, $55 Unlimited Talk, Text, and Data + 15GB hotspot, OR $45.00 Unlimited Talk & Text plan with 20 GB of data for the entirety of the 24-month conditional sales agreement, remain on AutoPay and service must be activated within 30 days. Due to the return of the iPhone SE, your current line of service no longer qualifies for the Instant Device Discount, however, we offer device financing, both in-house and through Affirm. Thank you for your feedback, it always helps us improve the PureTalk experience.
Reviewed April 23, 2022
I’m saving $100 a month with no change in service! In fact I now have more features including unlimited data on all 4 lines and a personal hot spot that I had to pay more for on my previous plan! Customer service reps are the best I have ever spoken to, they are kind and helpful. So much better than the reps with the previous company. Telling everyone to switch!
Greetings, Katherine! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 23, 2022
Our family switched from T-Mobile after T-Mobile decided to go woke and we're generally quite pleased with PureTalk. I do hope that they incorporate Visual Voicemail (to auto-download voicemail for playback on the phone without needing to call a number), but that is the biggest gripe. Service is great. Company is easy to work with. Thanks!
Greetings, Benjamin! We are pleased to hear that you are enjoying your PureTalk service. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. After completing your voicemail setup, please restart your device and this feature should be available to you. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 23, 2022
I have attempted to set up billing so that I pay ner the first of the month due to my income cycle. You attempt to collect when I think I have already paid. Your 611 system won't let me call because your ** signal is too weak. I could only use the phone twice last month. I cannot call you from the one phone that works.
Greetings, John! We regret to hear of the issues you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Your device's network settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. We will be sending you a private message regarding your account billing. Thank you for your feedback, it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed April 23, 2022
I switched to PureTalk for two reasons. 1. Price is considerably cheaper than Verizon. 2. My understanding is that PureTalk does not give funding to Liberal causes which I disagree with. However, the trade-off has been much lower service coverage and customer service has been very poor resulting in a minimum 2 + hour wait time in order to talk to a representative.
Greetings, Eric! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware that your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 23, 2022
Very misleading and difficult to talk to anyone who could answer technical answers. Tried on numerous occasions to talk to someone, was left on hold for up to an hour with noone answering or taking my call. The changeover of two phones from Verizon was very painful and annoying. I'm stuck with Pure Talk, but not satisfied at all. Tried to talk to supervisor, but was not able to reach one.
Greetings, Ronald! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. After reviewing your account, we can confirm that a member of our leadership team attempted to contact you on 03/22 around 8:30pm EST. Unfortunately, they were unable to reach you and left a voicemail. If you are in need of a follow-up callback, we will be sending you a private message to gather additional information. We are aware of the extended hold times and are working diligently to rectify the issue. We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 23, 2022
Cellular service has been very good since switching from another provider. We would like to be able to print out our monthly bills/statements from the website but haven’t figured that out yet. We would like assistance on that. Thank you.
Greetings, Mark! We are delighted to hear that you are enjoying your PureTalk service! Monthly billing statements may be viewed or printed by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Billing' tab and scroll down to the recent transactions, the symbol to the right side of the page can be clicked to open the invoice. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated!
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 23, 2022
Very pleased with Pure Talk. I had one tech encounter which was very positive during the change over of one of my phone accounts. IT person was very helpful and I was able to talk to a human being when I called. Savings in my monthly bills is reward enough.
Greetings, Richard! We are excited to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 22, 2022
I ordered Pure Talk service for my wife and myself about two months ago. We are both totally happy with the service and with the savings over the plan we had before. Nothing extraordinary has happened in service. As a twenty year Navy Vet we enjoy having great service and from a company so supportive of Veterans and conservative ideals. It's been a totally positive experience.
Greetings, Randy! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 22, 2022
I may not be explaining this properly but say I make a phone call and end the conversation, hang up. When I close the phone and open it that same site is still there. I have to shut down the whole system to get an opening page. No one from your company has responded to my request or they do not know how to resolve this problem
Greetings, Dominick! We regret to hear of the issues you are experiencing with your device, and sincerely apologize for the inconvenience you have been caused. To close an app on your device, tap the square icon to view the open apps, and then tap the close (X) symbol in the corner of the app you want to close. The Home screen may be reached by swiping up from the bottom of your device. If you require further assistance, we recommend reaching out to Nokia directly. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 22, 2022
The customer support agent didn't seem very knowledgeable. He informed me that even though I block numbers those numbers can still leave voice-mails. That is very annoying to say the least. I am plagued with spam calls.
Greetings, Avery! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. We are always working to add new services that make it easier to be a PureTalk customer, however, we do not have spam blocking services at this time. You may register your phone number on the National Do Not Call registry at the link below. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.donotcall.gov
Reviewed April 22, 2022
PureTalk is a great option for no-contract cellular and data service. We’re getting 3 lines for the price of one line with many other carriers. The service is on-par with those expensive carriers. Calls are clear and reliable. Texts are timely. Data coverage is good. Our son’s phone had great coverage even in the more remote areas of Utah. We live in Iowa and have experienced great coverage. We brought our own unlocked phones—two were new and one was transferred from another carrier. Activation was quick and easy with all 3 phones. Customer support has been very informative and helpful.
Greetings, Kim! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 21, 2022
Anywhere I go it says LTE at the top of my screen but unless I’m where I have access to a router I can’t use the internet. When my daughter's phone wouldn’t work because of 5g we called to get help. Several times after waiting for hours we were disconnected when put on hold by an employee or sent back to the main menu.
Greetings, Lori! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. If you are experiencing issues with accessing your data, your device's APN settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed April 21, 2022
The Wi-Fi doesn't work well. I raised my gigs and still can't get YouTube video. Always saying I'm over my gigs. When I call I'm on hold for over 2hrs then I hang up. I bet I could call to sign up and you'll answer the phone. I'm looking for a new service.. Thanks for nothing.
Greetings, Daniel! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. If you are experiencing issues with accessing your data, your device's network settings may need to be reset. Listed below will be a link to our website with instructions if you would like to reset them yourself. Thank you for your feedback, it always helps us improve the Pure Talk experience.
https://www.puretalkusa.com/data
Reviewed April 21, 2022
I have tried to contact support to update my phone and it very complicated, I think that would help, but I cannot get a hold of anyone, my phone constantly loses a signal, and I can't even tell what MHz the phone is operating on.
https://www.puretalkusa.com/data
If you are unable to update the software on your device, we recommend reaching out to Samsung directly for further assistance. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 21, 2022
It was easy to get started. I love the much lower bill. I also love that I don't have any issues with calls, etc. It has been a great experience all the way around this far. I haven't really needed technical support or customer service yet. So I hope those continue to please once those are necessary. And hopefully they never will be needed.
Greetings, Jerod! We are delighted to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 20, 2022
We wanted to see if Pure Talk would have coverage in our area. When I called the salesperson told me that she could sent a test sim card to try in our phones. We received it and started to test in an old phone and the coverage seemed perfect for us for three days. After three days that ended. I called Pure Talk to see what happened and they said they were dropping 3 G and any old phone (which we were using the test sim card in) would not be supported. In talking to customer service they informed my that I already have an account and have already been billed for my first month. They said that all test kits are free. So I was misinformed as to what I was getting. It should have been free. They did refund my money and erased my account so we can start over.
Greetings, Susan! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. We offer a free trial SIM kit which includes a 7-day trial, which includes 100 minutes, 100 text messages, and 100MB of data. It's just enough to determine if our service works with your device or location. If you decide to switch to PureTalk after the trial period, you can choose the service plan and transfer your phone number. We will be sending you a private message regarding your account. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 20, 2022
Mostly good. Except I don’t have visual voicemail anymore and I have no indication that I have a voicemail. I just have to check it periodically. I am saving a ton of money every month and my money is going to a company that actually supports American values.
Greetings, Nathan! We are pleased to hear that you are enjoying your PureTalk service. Our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. After completing your voicemail setup, please restart your device and this feature should be available to you. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 20, 2022
I have limited service connection. My texts won’t go thru. I can’t hear my callers unless I put them on speaker. I am supposed to have 6gs of usage. I can not backup my phone cause I do not enough. It’s supposed to be unlimited text and data for 30$ with 6gs. I switched hoping I would get same coverage with a better deal. Also switched to a company that maintained my core values. But I’m struggling to be impressed.
Greetings, Mary! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. Please go to Settings > General > Software Update to ensure your iPhone is utilizing the latest iOS. Please be aware, that your device must be connected to Wi-Fi to download the software update. After this, you may reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is properly connected to the PureTalk network. We have reviewed your account, and see that you are currently on our $45 Unlimited Talk & Text + 20GB plan, high speed data usage may be viewed by logging into your Account Portal and selecting the 'Plan' tab. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 20, 2022
Good evening. My acct about in 3rd/4th month now. Good service in my va home, not as strong at my FL residence, Satsuma FL. Upon purchase of this smartphone then getting it up and running, your Pure Talk technical support person guided me thru and found my way to PureTalk connection. skillful, knowledgeable, indeed. Thank you.
Greetings, William! We are elated to hear that you are enjoying your PureTalk service! We have reviewed our coverage map, and see that 4G/5G coverage is available in Satsuma, FL. Please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once this has been completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow this link below to the Android APN settings: https://www.puretalkusa.com/data. Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 20, 2022
Good so far. Have not had it long. Easy to sign up and transfer to PT. I’m doing auto billing and no problems there either. Coverage seems no different as we travel around. I like that it’s a conservative company say the ads on Fox News and that was enough for me.
Greetings, Marc! We are pleased to hear that you are enjoying your PureTalk service! Be sure to let your friends and family know about the great prices we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Thank you for your feedback, it is greatly appreciated.
Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for choosing PureTalk!
Reviewed April 20, 2022
Have used this service for the last year without any problems, however due to the changes in their service of dropping 3G service, I need to purchase a new phone, which I did buying one direct from Pure Talk, after a few days I was unable to use my new phone, and after 7 times calling there customer service (which each time I called I spent a min of 1hr 30 mins on hold) I was told that Pure talk does not support the phone they sold me. Why do they sell phones that their service does not support, the only reason I can think of it is a great way to rip-off the gullible. Stay away from this company.
Greetings, Robert! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. We will be sending you a private message regarding your device. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 20, 2022
Updated on 04/21/2022: Still have not received a response from anyone at your company. I cannot seem to get my service setup completed. There are issues I need resolved. I was put back on hold from a 45 minute call, then no one came back on the line.
Original Review: I don't appreciate being on the phone with one of your associates who ended up not being able to help me after 45 minutes, then getting sent back on hold when no one picked up the call. I had to give up. Phones are completely working and the help is less than good.
Greetings, Turia! We regret to hear of the experience you have had with PureTalk thus far, and we sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 20, 2022
I was signed up for service to provide 15 GB of internet, techs could not pair my computer and HotSpot thus I have been extremely overbilled and I believe taken advantage of by your business. I have contacted the BBB for their assistance in resolving this issue.
Greetings, Clifford! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for any inconvenience you have been caused. We offer the mobile hotspot feature with our $55 and $65 plans, however, we can only guarantee functionality on iPhone 6s and above. The hotspot feature may not work with all Android devices. If it does not work, unfortunately, we will be unable to troubleshoot any further. We will be sending you a private message for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 20, 2022
Long periods on hold for customer service. I’m 88 and couldn’t remove the old SIM card etc. It was far more difficult than you claimed. Also took far longer. I still want to buy a new phone but am afraid of complexities.
Greetings, Joyce! We regret to hear of the experience you have had with PureTalk thus far, and sincerely apologize for the inconvenience you have been caused. If you would like to purchase a new device, you may do so by going online to www.puretalkusa.com and logging into your Account Portal. Once you have logged in, select the 'Replacements' tab, then click the drop-down menu to select your phone number and the available devices will populate. We will be happy to assist you with inserting your SIM card and completing the device setup! We sincerely apologize for the extended hold times you have encountered, and any inconvenience you may have been caused. We are aware of the extended hold times and are working diligently to rectify the issue. While our customer service team is always happy to assist you by phone, we are also available by email at info@puretalkusa.com and social media sites Facebook, Instagram, and Twitter for live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience.
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com