PureTalk Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About PureTalk
PureTalk is a veteran-owned phone service offering nationwide coverage with no contracts and no hidden fees. The company sells phones, tablets, Apple Watches and medical alert systems, and it offers network service for those devices. PureTalk provides low-cost, low-data plans, which can be helpful for some seniors who don’t use much data. It also offers a 20% monthly discount for military and first responders.
Visit www.puretalk.com- Affordable low-data plans
- No hidden fees
- Ideal for seniors
- Reliable coverage
- 20% off for military, veterans and first responders
- Service lags once you hit your data cap
- Doesn’t operate its own network
PureTalk Reviews
Filter by Rating
- (3,856)
- (1,211)
- (1,171)
- (1,205)
- (1,400)
Popular Mentions
- 4,971,908 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,971,908 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 6, 2023
I love PureTalk! It is everything promised and easy to use. It has my recommendation. It is not expensive to use. What a dream to be a Pure Talk customer. No regrets. I also love your spokesperson - Mark Levin (The Great One, Denali!).
Wow, John! It’s fantastic to hear that you are enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 6, 2023
New service requested by way of ported number from my Spectrum account was completed. The PureTalk Rep was very helpful with this process and I was able to add a new line to my Pure Talk account seamlessly. So far so good!
Lisa **
Thank you for making the switch to PureTalk, Lisa! We're thrilled to hear you had a seamless transition and are enjoying your service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 6, 2023
I am happy with PureTalk except it doesn’t seem to has the same signal strength. I have found several places I go to frequently (like a medical office) where I can’t call from inside the building. I have to go outside. When I had my other carrier (AT&T) I never had to do that. It happens at other places too. So while you may have the same coverage, I don’t feel you have the same signal strength.
Hello, Linda! We regret to hear that you’re experiencing signal issues. Please accept our apologies for the inconvenience you’ve been caused. We're happy to provide some troubleshooting steps.
Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. These settings can also be found on our website using the link below. Once this has been completed, restart your device and test your data connection. If you have further questions or concerns, contact our Technical Support department at 1-800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed May 5, 2023
No noticeable difference between old carrier and Pure Talk - except the bill! Had to call customer service twice and problems solved with each phone call. No transferring my call, no ‘we’ll get back to you.’ So far so good! And yes, I have encouraged others to make the switch.
Hello, Stacey! We're thrilled you received excellent assistance from our Customer Service team and you’re saving money since switching to PureTalk. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 4, 2023
Great service and great rate. Especially in this difficult economy for people who live paycheck to paycheck or are close to being on a fixed income. A company that has values. Great customer support and assistance. Thanks for the Veterans discount.
Hi, Dave! We're pleased you’re enjoying your PureTalk service and saving money since making the switch. We're happy to provide the military discount. Thank you for your service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 4, 2023
I thought about switching providers for quite a long time before making the decision to choose PureTalk. I now pay approximately $75 less per month for my cellphone bill while receiving the same good service as I did with my previous carrier. I am a member of AMAC, and their recommendation of PureTalk was what won me over. I did consider other companies, but PureTalk definitely seemed the best choice for me. It is easy and quick to connect with customer service, and setting up my service was not hard at all. I highly recommend the company.
Hello, Raphael! We're delighted you’re saving $75 a month since switching to PureTalk! Saving money is so important, especially these days. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 3, 2023
I do not like the way your voicemail is set up. I want to be able to see the number of the caller before I open it. Also, if I change carriers, I want to be able to port my number to the new carrier, I feel I was unknowingly trapped.
Hello, John! We offer both standard voicemail and visual voicemail. We have reviewed your account and see that visual voicemail has been added to your line. To access this feature, go to your Phone or Voicemail app. Please be aware we can only guarantee this feature will work with iPhone 6S and above. We cannot guarantee visual voicemail will function for all Android devices. You’ll be happy to know that PureTalk customers can port their phone numbers to a new carrier at any time! You’ll need your PureTalk account number, the account holder’s name, the address on file, the PIN on file, and your mobile phone number. This information can be found via your account portal online at www.puretalk.com/account/login. If you have not registered your account, you should visit https://www.puretalk.com/account/register first. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed May 3, 2023
I had the map for directions to where I was going but I no longer had voice instructions & when I called the representative was helped me to restore the voice for the maps. I was very happy with her & she was very patient with me to try different things.
Hello, Sharon! We're delighted you received such excellent assistance from our outstanding agents. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 2, 2023
I broke my old phone and you all were able to supply what I needed. Thank you for your help! Also I’m very grateful for a monthly rate so much lower than Verizon and I think my service coverage is better too. God bless you at Pure talk.
Thank you for making the switch to PureTalk, Lori! We're excited to hear you’re enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed May 2, 2023
It was an extremely easy and smooth process to switch from AT&T to Puretalk. The person that walked me through the process spoke English and knew what he was doing. I’ve had no disruption in service and no issues with performance. I switched to stop AT&T’s censorship of free speech, to support the Veterans and as a bonus, I’m saving $600+ per year.
Wow, Frank! Saving $600 a year by switching to PureTalk is impressive! We're pleased to hear about your experience with PureTalk so far. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 30, 2023
I have been on three calls where the other party told me that my phone was cutting in and out. My wife tried to call me one Friday afternoon around 2 pm 18 times and it didn't get any of them. I have a 1year and half old iPhone 13 Pro so I don't think that it was my iPhone as I called Apple and had them do a check on it and it was good. My wife has had a call where the caller could hear her but she couldn't hear him.
Hi, Patrick! We regret to hear about the service issues you and your wife have experienced. Please accept our sincerest apologies for the inconvenience you’ve been caused. We’ll provide some troubleshooting steps to see if your service improves. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this is complete, restart your device and attempt to place a phone call. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 30, 2023
Signed up a while ago and all was good. Now past two months I’m being told phone doesn’t work because I went over my GB usage. I have been doing the same with my phone for over a year, and now a week before bill renews, my phone almost shuts down. Can’t get online. Can’t use apps. I download nothing nor do I watch tv or play games on my phone so how do I now all of a sudden go thru my GB? I was told I needed to buy more GB for $20 more. Heard that a few times but every time I call I get a different answer or they can’t help me. Once, I was told if I pay the additional $20 it won’t do me any good as that is for people who have less than 60 GB on their phone. So my phone is only good to use 3 out of 4 weeks a month now. Time to find another phone service. Do not use this company if you want to use your phone daily. Total rip off.
Oh no, Margo! We're sorry to hear you’re experiencing data usage issues. Once you reach your allotted high-speed data, the speed throttles to 256 kbps. Please accept our apologies for any inconvenience this has caused. You may purchase add-on data through your account portal online at www.puretalk.com/account/login. After signing in, select the Add-Ons tab and choose Cellular Data. You may view your data usage by selecting the Plan tab. To help reduce data usage, you may enable Data Saver, close any unused apps, and restrict background app usage. Could you please provide us with the mobile phone number and email address associated with your PureTalk account so we can further investigate this matter? Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 29, 2023
I just signed up with Pure talk several days ago. I could not be happier that I did. Customer service is US based. They are absolutely excellent! They understand anything you need and are very very polite courteous and professional not to mention the price is so much less than the other company I was with. The service is exactly the same but the rates are way way better. If you're looking for a great cell company you can't go wrong with Puretalk.
Hello, Sunshine! Having a US-based Customer Service team is something we pride ourselves on, and we’re delighted to hear that you’ve had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 27, 2023
We've been satisfied, for the most part. My husband has had some challenges with his new phone, but he's challenged in that way, so nothing new. I appreciate the help we've received when there was a problem. And the person who helped us spoke ENGLISH, which was a huge bonus for our elderly ears.
Hi, Nancy! Having a US-based Customer Service team is something we pride ourselves on, and we’re delighted to hear that you’ve had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 26, 2023
Have never gotten 5g coverage since switching to Pure Talk only LTE which is very slow and when called customer service was told our iPhones 8 were not compatible but when we were with AT&T we got 5g so that does seem accurate - not really satisfied and feel misled.
Hello, Shirley! Coverage must be available in your area, and your device must be 5G compatible to connect to our 5G network. Currently, only iPhone 12 and newer models are compatible with 5G. To learn more about Apple’s 5G devices, you may visit https://support.apple.com/en-us/HT211828. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > General > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 24, 2023
I'm paying half price of what I am and getting three times as much gigs. Service is good and everything was easy to navigate when I kept my phone, very happy with the service! I am recommending PureTalk to all my family and friends.
This is what we love to hear, Brad! It’s fantastic to know you’re enjoying your PureTalk service and have cut your monthly bill in half by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 24, 2023
So far so good. Coverage is just as good as when I was with Verizon. I drove through several states recently and coverage was always good. Calls and texts have always worked and download speeds have been good as well.
Hello, Ronald! We're thrilled to hear you are receiving great coverage and enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 24, 2023
While in my house, the west end seems to get a better connection, but as I walk to the east--not so much and it may drop the call. I switched from AT&T and never had that problem with them. I had a lot to TECH problems getting the phone set up, but since then, it's been OK.
Hello, Larry! We're sorry to hear that you’re experiencing connection issues in your home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 23, 2023
I had seen ads for Pure Talk from AMAC. I had a pretty inexpensive plan at the time, but I figured I would check it out on Pure Talk and see if I could save even more. I was able to cut my rate in half with Pure Talk. I have had wonderful reception of all calls with Pure Talk. Plus, when I signed up with Pure Talk, I already had an AMAC membership, but Pure Talk paid to extend my membership for an additional three years. How could I go wrong with Pure Talk? I have been very happy with Pure Talk. I would highly recommend them to anyone!
Hi there, Dalyce! We're excited to hear that you’re happy with your service and have cut your monthly bill in half by making the switch! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 23, 2023
PureTalk has very adequately meet my cell phone needs. Transferring my phone to PureTalk was fairly easy. The automatic billing works smoothly and accurately with no surprises. The monthly rate is saving me money. The quality of reception is just as good a my previous carrier. I would highly recommend PureTalk.
Hi, John! We're overjoyed you're receiving great reception and saving money since switching to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 23, 2023
I have been very pleased with the service as I am getting better reception all thru our area. Your employees have all been extremely pleasant and helpful when I needed assistance. Have a friend moving here next month. Will definitely recommend your service.
Wow, Bonnie! We're pleased you’re receiving such excellent reception and superb assistance from our outstanding agents. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 21, 2023
Basically same service at fraction of larger carrier cost when I no longer needed 40GB Data plan. Occasional deprioritization may slow to 4g in 5g areas. Sure appreciate supporting a veteran company as I am also a veteran. We transfered 2 of our own phons and had no heavy issues switching over to Pure talk.
Thank you for making the switch to PureTalk, John! We're thrilled to hear that you are enjoying your PureTalk service. Did you know all active-duty military and veterans can receive 15% off their monthly bills? If you are a veteran, you may email a copy of your DD214 form, VA ID card, or a state driver’s license showing veteran status to us.military@puretalkusa.com. Once it is received and verified, the discount will be applied to the account. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 20, 2023
We have had several different providers over the years to include Verizon and AT&T and PureTalk is by far the best. Coverage is excellent, even in the middle of the Missouri woods and the customer service is top notch. I wish we had switched to PureTalk a long time ago!
Wow, Siggi! We're delighted you’ve received such excellent service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 20, 2023
When I was connect, my connection kept dropping. When I contacted customer service I told that they could not help. They said the problem was not their fault. I would have given less stars except no negative star was listed.
Oh no, Douglas! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Could you please provide us with the mobile phone number and email address associated with your PureTalk account? Once we receive a response, we will have an agent contact you for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 19, 2023
Overall, Pure Talk has been good. I have noticed that my service isn't great in my primary locations (Home and work). I have received voicemails without missed calls or the phone ringing. I have also had my text messages not received. Although, not always critical, I do use my phone for business. That being said, some missed calls and texts can be costly. To be fair, I have had similar issues with previous providers. I will continue to use Pure Talk in hopes that these occurrences become less frequent. If it continues, I will be considering a change. Overall, Pure Talk seems to be a good value.
Hello, Ezra! We regret to hear about the service issues you’re experiencing! Please accept our apologies for any inconvenience you’ve been caused. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/data
Reviewed April 19, 2023
the activation process was a little confusing. Maybe spend time training the customer service agent. Other than that so good, account is prepaid, gives you try-out. No interruption with my signal and hot spot. Reasonable prices and I heard this thru daily wire so I knew was something good.
Hi, Fredy! We appreciate your feedback regarding the activation process and have shared this with our leadership team. We're delighted you’re experiencing excellent signal and hotspot connection. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 17, 2023
done this a year ago... Keep improving your phone as you grow. I tell my friends, just needed to check out service first.
Hi, Kevin! We're excited that you’re enjoying your PureTalk service. Regarding your voicemail, you may disable the password requirement. To turn off the voicemail password from your phone, please follow the steps below. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
1. Call your voicemail by dialing your mobile device number or holding 12. Press star (*) to access your main menu
3. In the Main Menu, press 4 for Personal Options
4. Press 2 for Administrative Options
5. Press 1 for Password Options
6. Press 2 to Turn the Password On or Off
Reviewed April 17, 2023
I am thrilled with the reduced price I am paying! I have had an almost perfect experience with Pure Talk. I was in a low area recently and did not have coverage that I originally had with my previous carrier. But the reduced price I am paying offset this inconvenience.
Wow, Iris! We're delighted you see such impressive savings since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 15, 2023
We are saving over $60 a month since going with PureTalk over two months ago!! Our service is exactly the same, and our bills are lower than they were with Verizon. We totally recommend PureTalk to anyone interested in saving money. Our transition to PureTalk went Very smoothly. We have recommended PureTalk to all our family.
Wow, Prudence! We're thrilled you’re saving over $60 a month since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 13, 2023
Pure Talk cut my phone bill in half. The service is as good as I had with Verizon. Everything is the same, including receiving phone messages. Reception is excellent. In Oregon I drive in mountains and rural areas and reception is as good as Verizon, though some remote areas don’t get reception. Customer service is outstanding: prompt, friendly and easy to understand. I am more than pleased with Pure Talk.
Wow, Daniel! We're impressed that you’re saving 50% on your monthly service since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 12, 2023
To be honest I was a little hesitant when I made the decision to switch from Verizon but I am so happy that I did. My biggest reason for switching to PureTalk is because it supports veterans wholeheartedly & that is very important to me. Since switching any of the representatives that I have spoken with have been very courteous, understanding, & pleasant to speak with. And most importantly they all speak very good English & you can understand what they are saying unlike Verizon. I am a senior citizen & a Veteran & am so glad that I switched to PureTalk. Please don't change a thing.
Hi, Anthony! We're pleased to hear about the fantastic customer service you’ve received from our excellent agents. Having a US-based Customer Service team is something we pride ourselves on. It’s essential to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 11, 2023
Excellent service at a good price. I have shared Pure Talk with friends and family. My sister recommended me and I'm glad to leave Verizon. I love Pure Talk! No more dropped calls and large service area with less dead zones.
Hi there, June! It’s fantastic to hear you’re receiving excellent coverage by switching to PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 11, 2023
I learned of PureTalk from an advertisement in AMAC magazine. I like: getting a real person every time I call; that real person is always knowledgeable and solves the issue; equipment is a bargain; cell service is great; monthly cost is half what I was paying before; and, Pure Talk does not support a political agenda with which I disagree. I recommend Pure Talk every chance I get.
Wow, Suzanne! We're excited to hear you're enjoying your PureTalk service and receiving a fantastic customer service experience! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 11, 2023
Our phones will drop service and have to be restarted very often. The service in this area is poor. My husband is on the road most of the week and his service is poor. I have the Nokia phone and am very dissatisfied. It would not download info from my old phone. It also is very difficult to use. We went with Pure Talk to save money which we have done but I regret changing companies.
Hi, Linda! We regret to hear about your experience with PureTalk thus far; this is certainly not the experience we’d like you to have. Please accept our sincerest apologies for the inconvenience you’ve both been caused. We're happy to provide troubleshooting assistance. With your Nokia device connected to Wi-Fi, navigate to Settings > System > Advanced > System Update > Check for updates. If an update is available, please download and install it. Once complete, return to Settings > SIM Cards > tap SIM 1 > tap the switch beside Enhanced 4G LTE Mode to ensure VoLTE is enabled. Then follow the link below to the Android APN settings. Please let us know if you continue experiencing service issues, and we’ll gladly have a Technical Support Specialist reach out to you directly. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed April 11, 2023
When I try and send a photo via text, I often get a message that it "failed". No reason that it should, it's simply a single photo. Also had someone in Hawaii try repeatedly to call me and the call wouldn't go through.
Hello, Linda! We regret to hear you’re having issues sending picture messages. Please accept our apologies for the inconvenience you’ve been caused. We're happy to provide some troubleshooting assistance.
With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed April 10, 2023
I am unsure at this point whether I will stay with PureTalk. There are too many instances I do not have enough bars to do what I need to on my phone. I use my phone for work many times a day and it has been unreliable.
Hello, Yolanda! We regret to hear about the service issues you’re experiencing. Please accept our apologies for the inconvenience you’ve been caused. We will have a Technical Support Specialist reach out to you shortly. We’ve sent a private message requesting additional information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 8, 2023
Pure Talk offers great value for the money. There are no hidden fees, and customer support has been amazing. I have recommended Pure Talk to friends and family, because it is wonderful to actually get what you need without having to pay a crazy amount to get it.
Hi, Traci! We're thrilled to hear about your experience since making the switch to PureTalk. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 6, 2023
Everything seems the same as I had with one of the big carriers, except the cost! I’m enjoying the savings each month. The transfer process was a little scary, but PureTalk Customer Service made it painless. I just wish I made the switch a few years ago.
Hi, Robert! We're glad that our Customer Service team made the transfer process seamless and that you’re saving money on your monthly service! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 5, 2023
So far I am pleased with your service. The cost is great. Compared to my previous provider, my cost has been reduced by almost 1/2. Support personnel were very knowledgeable and helpful when they were contacted and there was hardly any wait time.
Wow, Ardelle! We're thrilled to hear that you’re enjoying your PureTalk service and saving money on your monthly service bill by making the switch! We're also proud that our support team provided a fantastic customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed April 5, 2023
PureTalk billed me for 3 months instead of one month. It took too long for the customer service rep to figure out the mistake and correct it. So now I have to wait until June until my bill is on the correct billing cycle.
Hello, Harry! We regret to hear about the billing error that has occurred. Please accept our apologies for any inconvenience you’ve been caused. After reviewing your account, we confirm three manual payments were made on 03/03/2023. The two additional service payments have been applied to your account as a bill credit. Part of the credit was used on 04/03/2023 for your service payment; the remaining credit will be used for your May billing cycle. You may view your billing details by logging into your Account Portal and selecting the Billing tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalk.com/account/login
Reviewed April 2, 2023
Over last couple months my reception got worse and worse and data slowed tremendously. My service, with due date on 2nd as terminated on the first leaving me with no service at all and the phone # I’ve had for 10+ years has yet to be ported out to my new provider. I can’t describe how angry I am at the moment, What started as a pretty good provider has now completely screwed me.
Oh no, David! This is definitely not the experience we’d hope for you to have. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We’ve reviewed your account and can confirm your line ending 6632 was released to your new carrier on 04/01/2023. If you have further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed April 1, 2023
I don't usually post negative reviews but my whole family is affected by this. I had to transfer our lines back to Verizon because the service simply isn't good in Southwest Florida. They didn't tell me that ahead of time, so that was a bummer. But the main reason I'm giving this review is because I cancelled PureTalk more than 60 hours ago and the changeover back to Verizon is still not complete. It's pathetic.
Hello, Andrew! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We've reviewed your account and can confirm your lines were released to your new carrier on 04/01/2023. If you have further questions or concerns, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 31, 2023
Pure Talk is a great carrier. I would recommend to anyone who would like a low cost service with consistent quality. They are always available when you call for a question!? and are located within the United States of America.
Hello, Christine! We're delighted you’re enjoying your PureTalk service and receiving excellent assistance from our Customer Service team! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 31, 2023
On 3 occasions I've contacted support. All 3 of the ladies who helped me were able to give me valuable information and solve my problem. Also recently I contacted tech support and learned how to handle problems and what to do in the future.
Hello, Paul! We're so glad that our Technical Support team was able to assist you in resolving the service issues promptly! Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 30, 2023
The service is exactly what I expected based on advertising - prompt, efficient, and customer service based in the USA. There have been no language barriers and every request was handled professionally. Service has been reliable and consistent. Very pleased.
Hi, Stacy! Having a US-based Customer Service team is something we pride ourselves on. It’s essential to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 30, 2023
I like that it's a American company. When I have a problem I can talk to someone in the same country. The service is great and I have really had no problems. Starting a plan / account is really easy. And I would recommend PureTalk.
Hi, Sarah! We're glad to hear that you’re receiving excellent service! Having a US-based Customer Service team is something we pride ourselves on. It’s essential to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 30, 2023
Nothing, absolutely NOTHING, beats calling the company and having a representative in the U.S. who speaks without a heavy foreign accent answer, be extremely courteous, and take care of my question or issue immediately...And thank me for being a customer. My last call was to increase data for one month while traveling - taken care of within 5 minutes -- thank you, Pure-Talk!!
Hi, Nancy! Having a US-based Customer Service team is something we pride ourselves on. It’s essential to reach an agent that understands you clearly. Be sure to let your friends and family know about the great value and service we provide. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 30, 2023
Excellent service, great coverage. I would recommend to others such as family and friends. The boarding process was pretty straightforward and easy. We had service within an hour of receiving our phones. We will be lifelong customers as long as they hold to conservative values.
Wow, Andrew! We're excited to hear about your experience with PureTalk, especially the excellent coverage, and service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 29, 2023
Your staff has been very helpful in changing us from what we had to Pure Talk and answer our questions when we had trouble getting changed over. Thank You! The service you provide is amazing. We have a few places where we drop a call in the hills where we live but it’s better than what we had.
Wow, Dennis! We're thrilled about the excellent assistance you’ve received since switching to PureTalk. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 28, 2023
Even if I wanted to upgrade my phone the PureTalk available phone are extremely overpriced especially as a retired teacher on a fixed income. So as a result, my wife and I do have an internet connection except when my wife and I are connected to Wi-Fi. Which is why I downsized my phone plan even though I pay for data. Every time I talked to customer service all they want to do is blame all phone problems on Android v10 based on the script they are given and that the phone could die at any time. My phone is not that old. In closing one of the customer service reps was trying to take care of her children while talking to me. I could hear them in the background. Thanks for listening.
Hello, Russell! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. For optimal service, we recommend updating to the latest Android software, currently Android 13. To do this, connect to Wi-Fi and go to Settings > Software Update. We offer monthly financing options for device purchases. You may order a new device through your account portal online at www.puretalk.com/account/login. After signing in, select the Replacement tab and choose your line from the drop-down menu. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 27, 2023
We have talked with customer service about slow service accessing internet away from wifi. Podcasts stopping randomly and won't restart, and accessing email slow at times. Not much improvement after customer service suggestions. Phone service is fine and price is much cheaper but we are considering going to another provider due to this problem.
Hello, Don! We regret to hear that you’re having issues with mobile data. We sincerely apologize for the inconvenience you and your wife have been caused. We're happy to provide some troubleshooting steps.
Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Once this has been completed, restart your device and test your data connection. If you have further questions or concerns, contact our Technical Support department at 1-800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 27, 2023
Rarely more than two bars. Too much roaming, sometimes I can only make emergency calls. Please help. I'm not trying to switch again. I've been told calls go straight to voice mail and I don't know they've called till service returns.
Hello, Harold! We're sorry to hear that you’re experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 26, 2023
Signal = as good as Verizon. Service = as good as Verizon. Price = Way better!... than Verizon. My only reservation was during the transition. I went to the PureTalk web site and entered my IMEI number of the flip phone I had. I received a confirmation that my old flip phone was compatible with the PureTalk network. After I got my PureTalk SIM card I put it in my Verizon Orbic Journey V. My flip phone informed me that I didn't have a Verizon SIM card installed. It attempted to connect it to the PureTalk network, and it couldn't.
I called PureTalk with my dad's phone. I was told that my phone wasn't compatible. I told the representative that the PureTalk website said it was. He tried to connect me to tech support. While on hold I chose to hang up and do additional online research. My choice. I was informed that the 3G network was being phased out at the end of 2022 and that my phone was on that list. According to Verizon, my flip phone is a 4G phone. No matter what I did, my Verizon flip phone wouldn't connect to the PureTalk's network. I gave up on it, and got a SMART phone through PureTalk, and am very happy with it. So... 'If I'm happy with it, why the complaint?' Because I was told that my flip phone, again 4G, would work. Then it didn't. I was without a phone for a week.
On top of that: Verizon tried to get me to come back to them by offering me a deal on the exact same model of flip phone that I already had... Which is still compatible with the Verizon network. I strongly believe that my Verizon flip phone has software installed in it that will only allow it to work on the Verizon network. Can I prove it? No. In summary: I had a Verizon Orbic Journey V through Verizon. The IEMI number was considered good via the PureTalk website, and it will NOT accept the PureTalk SIM card. Overall, am I happy with my PureTalk service, and the price point? Absolutely. The forced up-grade was a blessing in disguise.
Hello, Bryce! We're delighted you're enjoying your PureTalk service and saving money each month since making the switch. Regarding the IMEI checker on our website, we sincerely apologize that your Verizon device was marked as compatible and for the inconvenience you've been caused. Your feedback has been shared with our leadership team to investigate the IMEI checker further. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 26, 2023
I have had no problems with Pure Talk's quality of service. Service has been available each time I have accessed it, and I have had no dropped or non-understandable conversations. I have had no instances in which there was less than 3 bars of service.
Hi there, Neil! We're excited to hear you are enjoying your PureTalk service and receiving excellent coverage! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 24, 2023
1. Too many apps on phone 2. Techs do not know what they are doing. Emailing instructions that do not fit device 3. Phone drops call during conversations. 4. Web site says 30 day guarantee. Found out that was for service only. For a device it was 14 days.
Oh no, David! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. In the meantime, we’ve provided you with troubleshooting steps to remove the unwanted preinstalled apps on your device. From the Home screen, press the OK button > Navigate to Store > Press the OK button > Press the Left button > Enter your search term > Press the OK button > Navigate to the app you want to uninstall > Press the OK button > Press the Right button > Press the Right button again. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 24, 2023
Great cost reduction and good service so far - so glad to have your services!!! Seems to be a great company with good coverage so far - haven’t traveled out of our area yet to see if the service is still good????
Hi, Pelham! We're delighted you’re enjoying your PureTalk service and saving money since making the switch! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 24, 2023
Love that you guys are anti communist and I will continue to support, Nebraska coverage sucks but all cell service sucks in Nebraska, if you could do more in the Gage county area it would be a massive blessing. Keep up the great work.
Hi, Dustin! We're glad to hear that you’re enjoying your PureTalk service. Based on our coverage map, we offer 4G LTE coverage in your area. If you’re experiencing service issues, we’ll provide troubleshooting steps. With your device connected to Wi-Fi, please go to Settings > Software Update to ensure your device is utilizing the newest update available. Once completed, please go to Settings > General Management > Reset > Reset Network Settings > Reset Settings to reset the network settings. Then follow the link below to the Android APN settings. If you have further questions or concerns, you may reach our Technical Support department directly at 1-800-768-4360. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
https://www.puretalkusa.com/data
Reviewed March 23, 2023
I became a customer of Pure Talk in Dec. 2022. Thus far I have absolutely no complaints. The transition from my previous carrier to Pure Talk was easy and straightforward. The people in customer support were both knowledgeable and courteous. I've noticed no drop in coverage area and saved money at the same time.
Hi, Richard! We're excited to hear about your easy transition to PureTalk! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 23, 2023
Chose Pure Talk because of the excellent customer service, reliable connections, and low cost. Website is easy to use and plans available are easy to find and update if needed. Also chose Pure Talk because of being a Veteran owned company, which means a lot since my husband is a Vietnam Veteran. The employees that helped me set up our phones went above and beyond in their knowledge and patience. All in all, I'm extremely happy with Pure Talk!
Hi, Roben! We're pleased you’re enjoying your PureTalk service and have received excellent assistance from our Customer Service team. We want to thank your husband for his service. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 22, 2023
So far we are SAVING a lot of Money. When we were the other cell phone carrier, our cell phone bill was over $80.00. Since we switched or change over to Pure Talk our bill is about one-half. NO difference in Service!! Thanks, Pure Talk.
Wow, Comer! A 50% reduction in your cell phone bill is impressive! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 20, 2023
First they would not let me transfer my number. Next with this service only allowed me 10 group texts when my phone can handle more and I cancelled 2 months ago and they are still trying to Bill me. And I never received a credit.
Oh no, Linda! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that your number was transferred to PureTalk on 12/19/2022. Currently, we only support group messages with up to 10 recipients. We apologize for any inconvenience this limitation has caused you. We see that your number ending in 6291 is active in our system, and there are no requests for cancelation to report. You may contact our Customer Service department at 1-877-820-7873 to cancel your service. If you cancel before porting to a new carrier, you may lose your number. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 20, 2023
Great customer service, helped me get both lines and phones set up and working. Service is a little sluggish at times but still better than Metro PCS. I have to restart my phone 1-2 times per day on both lines/phones.
Hello, Dan! We're glad you received excellent assistance with setting up your service and devices. We're happy to investigate the service issues you are experiencing. Please contact our Technical Support team directly at 1-800-768-4360. We're also available via email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 20, 2023
Upon having switched to 5G and ordering a new phone from Puretalk a year ago... I found that the phone was defective. It did not ring when people called or texted me, nor did the number show up on the phone so I didn't even know they had tried. It rang on their end though, and when I called the customer service department SEVERAL times I received SEVERAL different answers as to WHY this was happening. Even their IT dept. tried to reach me and again the phone has never rung nor did their number show up. BUT, NOBODY put in a defective phone ticket to send me a new phone and NOW I am told that that phone is too old and I should just pay for a new one.
My monthly bill has also gone up to over $23 and the answer I am given for that, is "because taxes have gone up" which is absurd!! Their customer service and IT dept. are lousy and the wait time to get someone on the line is beyond belief and MUCH too long. I will, unfortunately, be forced to go back to the carrier I had before and pay a much higher monthly cost. I am a VETERAN,as well as the owner of this company makes such a big deal out of in his radio ads, but HE needs to do SOMETHING about his company's service besides sit back and collect the money.
Oh no, Rick! We definitely want a better experience for our customers. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We have reviewed your account and see that you are outside our 14-day device return policy. Unfortunately, you do not qualify for a return or replacement. We're committed to resolving your issue, and an agent will be reaching out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 19, 2023
My internet does not work unless I have wifi. It worked for the first month but now there is nothing. I've spoke with tech support numerous times. They have had me reset all network settings about 10 times. I was sent a new sim card and it still doesn't work. If my issue is not resolved I will need to seek new service.
Hello, Joshua! We truly apologize for the data issues you are experiencing. We’d appreciate the opportunity to investigate this matter further and make things right. A private message will be sent shortly to gather your contact information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 18, 2023
With my other carrier. I had a flat rate. No taxes, no late FEES. I received a message on the due date that I was already late. And in the billing, it showed a late fee. This is unacceptable. Service is not as fast as I was led to believe. Streaming sucks. I tried PT once before over a year ago. And had major issues with them. Was told I could tether. But, couldn't. Then told I needed to buy one of their iPhones. I DO NOT like iPhones, period!!! So I decided to to go back to my old carrier. It ended up costing me almost 300.00 to get my number back from PT. So, I have decided once again to try PT. Because, I wanted to get away from the big companies that support the leftist agenda. And the fact that Gallagher, Hennedy, Gorka and many others are pushing this company hard. I should have known better. I am really thinking of going back to Metro. A real pay as you go company.
Hello, Russ! We're sorry to hear about your experience with PureTalk thus far. Although we charge taxes and fees, such as 911 Emergency Service, we do not charge late fees. Payments submitted outside of Autopay will incur a $5 manual transaction fee. To avoid this fee, please ensure your payment card on file is up-to-date by logging into your account portal online at www.puretalk.com/account/login. Regarding your data speeds, for optimal service, please be sure your device is using the latest software ware update by connecting to Wi-Fi and going to Settings > Software update. You may also need to reset your network settings. For instructions, you may visit our website at www.puretalk.com/data. Currently, we can only guarantee that the hotspot feature will work with iPhone 6S and above. We cannot guarantee mobile hotspot will function for all Android devices. Please accept our apologies for this inconvenience. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 18, 2023
Great value. My service has been great at a third the cost I was paying before. Could use improvement on voicemail service: Playing voicemails doesn't automatically give you the time the message was created. Nobody remembers all the codes to get "envelope info." I didn't have this issue on an iPhone with my previous service. Otherwise, I like them!
Hi, Mark! We're delighted you’re saving money on your cell phone bill by switching to PureTalk! We’ve enabled the visual voicemail feature; please power off your device for at least 60 seconds. Once it has powered on, tap the Phone app and select Voicemails. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 17, 2023
Pure Talk has been a fantastic experience and I have absolutely no complaints. Other than the fact that I can’t go to a physical store if I have problems switching something around on my phone etc. I have loved it and I love the price. Thank you so much for what you do and the fact that you are Christian.
Hi, Gretchen! We're glad that you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 14, 2023
I switched over Verizon Samsung galaxy s10. Reception appears to be better than Verizon, but more often than not my pictures fail to send. I can try repeatedly for days to send a pic and it fails. Then I will try to send it days later and it goes thru. Same happens on receiving end. Sender will get failure notice and then all of a sudden goes thru. Also not getting any acknowledgment that texts have been delivered. Msg will show "sent" for days. Very frustrating and too sure the savings are worth it
Hello, Jennifer! We're sorry to hear that you are experiencing issues with sending and receiving MMS. Please accept our apologies for any inconvenience this has caused. Your device’s APN settings may need to be reset. Below is a link to our website with instructions if you want to reset them yourself. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
https://www.puretalkusa.com/data
Reviewed March 14, 2023
Service has been excellent. I brought 1 line in and then a 2nd line with no issues. Your group is always easy to reach and provides courteous, knowledgeable assistance. I will continue to recommend PureTalk to friends and family. You have met all of cell phone requirements.
Hi, Wilma! We're pleased to hear about your fantastic experience with our Customer Service team. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 13, 2023
PureTalk has far exceeded my expectations. The customer service has been fantastic. The phone and service I purchased were affordable and simple, complementing my need for a phone but no excessive features. The set-up was easy. I have recommended PureTalk to others who need to replace an old phone or want to get out from under the big brand gimiks, excessive advertising, and sociopolitical agendas. If a phone and excellent service is what you want, PureTalk will meet your needs.
This is what we love to hear, Sean! It's fantastic to hear you are enjoying your PureTalk service and received an excellent customer service experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 12, 2023
Nothing but positive. The transition from Verizon to Pure Talk went smoothly because of pure talk. Representatives were patient, easy to get a hold of. I will never go back. The cell service is excellent no different than Verizon. Incredible monthly savings. I Thank you. Pure talk.
Thank you for making the switch to PureTalk, Sara! We're thrilled you had a seamless transition and are saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 12, 2023
Awesome prices. I’m glad I left Verizon. I was sick of paying a ridiculous amount of money to AT&T and Verizon. I have the same quality of cell service without the huge bill each month. Keep up the great work you guys do. I would recommend your service to anyone.
Hi, Antony! We're delighted you're saving money and receiving the excellent service you're used to. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 12, 2023
Made the switch in Dec ’21 and have had no coverage issues. iPhone XR didn’t need a SIM card so activation was instant! Only hiccup was visual voicemail went blank about a month in. A 5min call to customer support fixed that. Saving >$100/mo vs. AT&T. :-D
Wow, Kevin! That's a considerable saving on your cell phone service! We're pleased to hear that your visual voicemail issue was resolved quickly and efficiently. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 12, 2023
Works like most any other premium phone company. Love paying less for same/similar service and MUCH better customer service! Thank you Pure Talk for not being only business minded, but also people/customer service minded. We love that you are not just in it for the money.
Hi, Andrew! We're delighted to hear that you're receiving the same excellent service you're used to at a much lower cost! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 9, 2023
Great service speaking to English understanding people vs international customer service that doesn't understand you. Setup and transfer was easy. Cheaper than most companies and save a ton of money. Have no regrets switching over from ATT and saving money monthly
Hello, Tanya! Having a US-based Customer Service team is something we pride ourselves on, and we're delighted to hear that you've had such a great experience. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 9, 2023
I ordered two phones at a bad time due to my son was killed in an auto accident, three months later my truck was totaled & I was injured, so I lost track of time & couldn't immediately return the faulty phones. One sim card had a bump on it & wouldn't work. I was sent another sim card (more time). I don't have wifi in my house. I didn't know these required wifi to work. I was finally able to go to McD parking lot with free wifi & try to get the phones to work. Neither would update, even with customer service on the line. In tears, & overwhelmed w the defective phones I finally asked for my number to be ported back to Verizon, this was also extremely hard to accomplish. I boxed up & returned both phones with a letter of explanation. I was never refunded for the phones, or the months of charges for phones I could never use, that never worked. It's the worst phone experience I've ever had. And the most costly waste of money for absolutely nothing.
Hello, Donna! We truly apologize for your experience with PureTalk thus far; this is certainly not the experience we'd like you to have. We've refunded your initial order for $154.93. Please allow up to two weeks for the refund to post to your payment method, as your bank may have a separate processing timeframe. We hope you try PureTalk in the future if we can better suit your wireless needs. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 8, 2023
The lady who assisted me was very friendly and helpful. She answered all my questions and took care of my issues. The only bad thing would be the hold time but other than that she did a wonderful job. Thank you.
Hi there, DyAra! We're thrilled our support agent was able to assist you and provide an excellent customer experience. Regarding the hold time, please accept our apologies. We always aim to provide an optimal customer experience, including minimal wait times. If you have additional questions or concerns, please let us know. Our Support Team is available by email at info@puretalkusa.com and on social media sites Facebook, Instagram, and Twitter for live chat. You may also contact our Customer Service department by dialing 1-877-820-7873 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 8, 2023
Would have liked to had more detailed instruction on using the phone. As I told the person on the phone, it was my first experience with a cell phone. Age 74! Also, saw a better offer about Pure Talk after my purchase. I am an Amac member!
Hi, David! We offer AMAC members a 1/2GB of bonus data each month and an exclusive $10 plan which includes 400 minutes, 300 texts, and 300MB of data. To verify your AMAC membership, please email us at info@puretalkusa.com with your PureTalk account information and AMAC membership number. We look forward to hearing from you! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 8, 2023
Have been with Pure Talk for just over 2 months now and have had excellent service. No dropped calls. No outages. I love that I'm saving $15 per month more than I was with my previous carrier. Signing up was easy and customer service has been very friendly.
Hi, Susan! We're delighted you've received such kind assistance from our Customer Service team and are saving money on your monthly bill! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 7, 2023
My contacts were confused; my messages were sent to my phone calls. The first sim I received didn’t work and it was another week before I received the right one and I had no phone. My notifications come the day AFTER the event. I wasn’t told about the fact if you had a Verizon phone, it wouldn’t work on AT&T lines. I had to finally stumble on that in the fine print!! My voicemail didn’t and still doesn’t work: says my mailbox isn’t set up! It always worked before. The only positive I can offer is the price and the No-contract. AND the fact that Adora, the rep with whom I dealt, went the extra mile.
Oh no, Linda! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed March 7, 2023
Ever since I joined and switched last November of 2022, I have been ecstatic over PureTalk. It is everything it says it is. The amount I pay each month for the highest of plans is minimal compared to what I was paying with Verizon wireless. I hope the standard of service stays where it is--high and consistent.
Hi, Nancy! We're pleased you're enjoying your PureTalk service and saving money each month! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 6, 2023
From the initial interaction with the representative to making calls and sending/receiving texts, my experience with PureTalk has been excellent. I was with of the "big" carriers and PureTalk coverage has been every bit as reliable and at a much lower cost. I also like that I am doing business with a company that has a similar life view as I do. Very happy with the switch!
Thank you for making the switch to PureTalk, Robert! We're thrilled you're enjoying your PureTalk service and saving money on your monthly service bill. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 6, 2023
We where happy at 1st to change over to PureTalk as the price was a lot better than our previous carrier. But after a short period of time everyone in the household started to complain about the service that just didn't work very good. Another problem is that instead of sending and invoice with email they just send an email and text stating cancelation. This is super annoying! When we call the last 3 months in a row we get a different answer as to how to fix this. We will be changing companies. Thank you. Brian **.
Hello, Brian! We're disappointed to hear that you're experiencing service issues. Please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings; this will ensure your device is connected correctly to the PureTalk network. Regarding the billing reminders, you may enroll in autopay by logging into your Account Portal and selecting the Billing tab. If your account is not enrolled in autopay, a payment reminder may be sent via email or text message after a payment is not made on the billing date. Please accept our apologies for any inconvenience you may be caused. Thank you for being a valued PureTalk customer, we truly appreciate your business!
Reviewed March 5, 2023
The phone service is great. But the ads are just Horrible and there's no way to get rid of them other than having to go ad free. And I'm not going to do this. Hate to stay. But I've never had this problem before.
Hello, Greg! We regret to hear that you're receiving ads. PureTalk does not put ads on your device. If referring to promotional emails, you may unsubscribe at the bottom of the email or mark the email as Spam. Are these ads on a particular application or on your device? Unfortunately, we are unable to control in-application ads. Please accept our apologies for any inconvenience you've been caused. If you have any further questions or concerns, you may reach our Technical Support department directly at 1-800-768-4360. Thank you for being a valued PureTalk customer, we truly appreciate your business!
Reviewed March 4, 2023
I called customer service to set up my visual voicemail. Representative was very helpful. Only took a few minutes and I was good to go and it was a US customer service person. My wife and I are retired and we switched over to Pure Talk because of the outrageous price of the major carriers and our service has been as good as the high priced carriers and only $48 a month for the two of us.
Hi there, Tom! We're proud to know that our support team was able to quickly assist you with your visual voicemail and provide an excellent customer experience. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 4, 2023
Same day purchase and activation using single phone call. Saving $40/month total for two lines now after switching from Verizon. Have your Verizon account number and Number Transfer PIN ready. You also need your phone’s IMEI and EID numbers. Call took 41 minutes. PureTalk sales and activation personnel were courteous, knowledgeable and efficient. A great experience.
Thank you for making the switch to PureTalk, Brian! It's fantastic to hear our support team was able to assist you with your purchase and activation in one phone call! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 3, 2023
I subscribed to PureTalk in Nov/Dec 2023. So far, the service has been outstanding at less than half the price of Verison. The true test was driving to some remote parts of AZ and the service still worked. I have not had a chance to talk to a customer service rep yet so I can't rate them.
Wow, J B! We're excited to hear that you're receiving exceptional coverage at less than half the cost of your previous carrier! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 3, 2023
I was told that $20.47 would be automatically deducted from my account every month for the service that Pure Talk was providing. This month Pure Talk decided to take $27 and just tell me that that's what it was going to be. I'm very disappointed and will likely be cancelling my service due to being misinformed from a Pure Talk representative about the amount of money they would be taking from my bank account on a monthly basis. This example is exactly why I would not recommend giving anyone access to your bank account information for automatic deductions. Hwo
Hello, Heath! We've reviewed your account and see your line is on our $25 Unlimited Talk & Text + 4GB plan. After applicable taxes, your total is $27.00. Please accept our apologies for any miscommunication that has occurred. If you want to remove your account from autopay, you may log into your Account Portal, select the Billing tab, and then select Change Autopay. Please be aware all manual payments will incur a $5 transaction fee. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 2, 2023
I’m very pleased with the service that I receive from Pure Talk. I’ve had great reception and the monthly payment is a lot less than what I previously paid. I’d recommend this carrier to anyone interested in a cell carrier.
Hi, Rick! We're pleased you're receiving such excellent service and saving money each month! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 2, 2023
We love Pure Talk, except that daily they leave me a voice mail, which I cannot retrieve, because they want my pin number (no problem) and then my password. It's a strong password, and I cannot enter it on my phone (I've tried, and get cut off by pure talk in the process). They only give me a few seconds. How do you put in capitals and then no capitals and back and forth between symbols on the dial pad of a cell phone?
- Click on Sign In
- Log into your Account Portal
- Click on the Plan tab
- Choose your number from the drop-down menu
- Click on Reset Voicemail
After this, power your device off, wait 15 seconds, then power it back on. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 1, 2023
Had many questions when switching carriers- technical support took care of everything and was extremely helpful- phone service as good as (if not better) than Verizon at half the price- have recommended to a friend and has switched- working on more.
Wow, Edward! We're thrilled that you received such excellent assistance from our Technical Support team and experiencing great service with huge savings each month! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed March 1, 2023
I had AT&T and I wanted to save money and not support the big cell companies. I heard about PureTalk on Sean Hannity and thought I'd try it. I had one unlocked phone of my own and bought two phones from PureTalk. I figured my unlocked phone would be a little difficult to switch but assumed the phones I bought would be ready to go but that wasn't the case. All three phones took hours on the phone with tech and customer support. The third and final phone wouldn't work at all. They determined it was a bad SIM card. I was sent another SIM and more time with tech support they determined the phone was defective. I sent it back and they completely forgot about me.
I had to call asking about my phone about 6 times to finally get it sent back. I was told there's nothing wrong with the phone. Took a month to get back to me. I got it back & had to go through the activation process again and it finally worked. No exaggeration. I've wasted 6 plus hours on the phone between customer and tech support. I think the whole process on the phoned I purchased was avoidable. They should have been ready to go. After the 3 month long switchover nightmare the service is fine. I had AT&T before and haven't noticed any difference in coverage. So to summarize I'm happy with the service once all my phones actually worked.
Hello, Phillip! We are disappointed to hear about your experience with PureTalk, which is undoubtedly different from the experience we'd like you to have. Please accept our apologies if you have received anything other than optimal customer service, as this is our top priority. We're glad to hear that all three service lines are functioning correctly. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 28, 2023
I am so amazed that this wonderful company can offer such perfect service at such a lower rate than I have been paying all these many years. I'm trying to toot this horn to my friends, but it seems too good for people to believe. I sometimes wonder if it's an illusion, but every month the bill comes and it really is only $28, rather than the $100! Was paying for the same service-but, get this, BETTER service.
Wow, Claire! This is what we love to hear! It's fantastic that you're receiving excellent coverage and saving money on your monthly service bill by switching to PureTalk. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 28, 2023
Everything that was promised! Same great network, helpful customer service, and a lot less money! I've recommended to all of my friends but most of them seem tied to the big 3 by some strange tribal loyalty. I'll bet inflation will take its toll soon enough, and see a rush to Pure Talk!
Hi, Dan! We're delighted you're enjoying your PureTalk service and receiving such excellent service. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 27, 2023
Hubby has Pure Talk and when my carrier gave non-existent service with no customer service, it was an easy decision to get another line for my phone. Super customer service! Old carrier was difficult to break from, but perseverance paid off. Loving my new service...which actually allows me to get and make phone calls!!
Thank you for making the switch to PureTalk, Sandra! It's fantastic to hear you are enjoying your PureTalk service and that our support team provided an excellent customer experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 27, 2023
My phone keeps not being able to make or receive calls. I have dealt with this issue more than once. It takes a call to Pure Talk technical support which takes a long time to get through to an agent. It may be due to my phone itself, or because the Pure Talk reception cuts out.
Hello, Ellie! We're sorry to hear that you are experiencing issues with making and receiving calls. Please accept our apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will contact you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 27, 2023
I have been with Pure Talk since December 2022. During each month I have had the same problem. The problem is, I don't want to have to put in a pin number to get my voice mails. Each month I go into your system and change it but the next month same problem. If it happens again, I am moving on.
Hello, Arden! We regret to hear about the issues you're experiencing with your voicemail box. Please accept our apologies for the inconvenience you've been caused. After reviewing your account, we confirm visual voicemail is enabled. Currently, we can guarantee the feature on iPhone models 6s and above. Visual voicemail may not be available on all Android devices. The voicemail password may be disabled by calling into your voicemail > Press star (*) to access your main menu > In the Main Menu, press 4 for Personal Options > Press 2 for Administrative Options > Press 1 for Password Options > Press 2 to Turn Password On or Off. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 26, 2023
We like the idea of not having a bill like we did ATT. The comms is good, although when we receive a voice mail, we do not get the preview we used to get, we have dial into our system to listen to our voicemail.
Hello, Freddie! We're delighted that you're enjoying your PureTalk service! We've enabled the visual voicemail feature on each device; please restart your phones. Currently, we can guarantee the feature on iPhone models 6s and above. Visual voicemail may not be available on all Android devices. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 26, 2023
I have been a good and paying customer for over 2-years and am not happy with PureTalk. First, the phone coverage sucks and the data is super slow. But hey, the cost is cheap; you get what you pay for. My issue, and what is causing my grief today is that I can't get the deals they are offering new customers. The monthly rate is less, and, I need a new phone. Please note, my phone was a PITA to get unlocked and transferred to PureTalk, which was of little help. Hence, I'm with a five-year-old relic of a phone I brought with me, and, PureTalk is like, "screw you!" Hence, I'll be looking for another carrier, even if I have to pay more! Cheers.
Oh no, J! We regret to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. To receive the device discount, you must activate a new line of service, port your current phone number, remain on AutoPay, and service must be activated within 30 days. You will also need to select and stay on the $65 Unlimited Talk, Text, & Data +25GB Hotspot plan, $55 Unlimited Talk, Text, & Data +15GB Hotspot plan, or $45 Unlimited Talk & Text + 20GB Data plan for the entirety of the 30-month conditional sales agreement. Please accept our apologies regarding discounted pricing not currently being available for upgraded devices at this time. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 26, 2023
When I signed up your customer service rep told me that my billed amount would come out during the middle of the month. It has consistently come out of my acct at the end of the month when my house payment is made. Why was it switched? This is not what I prefer. Bryan
Hello, Bryan! Your bill date will start on the day your service is activated. For example, if your service is activated on March 10th, your bill date will be the 10th of each month. Please accept our apologies if this has caused any inconvenience. If you would like to change your bill date, you may contact our Customer Service department at 877-820-7873. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 26, 2023
I live in a really bad dead zone and rely on wifi calling, but Pure Talk does not offer that option which often puts me in a difficult situation. I really need you to offer that or increase your signal in my area.
Hello, Dolores! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. At this time, we can only guarantee that the Wi-Fi Calling feature will work with iPhone 6S and above. We cannot guarantee Wi-Fi Calling will function for all Android devices. Please accept our apologies for this inconvenience. For optimal service, please be sure your device is using the latest software update by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 26, 2023
I don't feel that the technical support people are knowledgeable about how to resolve problems with the Schok Classic phones. My phone finally froze up on me and I called Schok and they sent me out a new phone. Why wasn't I referred to Schok a long time ago?
Hello, Warren! We apologize for your poor experience with our Technical Support team regarding your Schok device. We're always working to improve our customer experience and have shared your feedback with our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 25, 2023
I Love the service and I love the price. I pay less than half the cost of my ATT service. I have told all my friends and relatives about PureTalk. Hopefully they will see the need to switch also. Thank YOU!!
Wow, Barbara! Saving 50% on your cell phone service is fantastic! Did you know about our excellent referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 24, 2023
I really like Pure Talk. I haven't had one single problem of any kind. With my last carrier, the service dropped off continually, especially when I'd use Maps, even in a large city. I am really glad I have Pure Talk now.
Hi, Linda! We're delighted that your service has improved since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 23, 2023
We moved from Verizon a few months ago and couldn’t be happier! Two major differences of PureTalk vs Verizon: we saved over $100 per month; the customer support at Pure Talk is fantastic! Thanks Pure Talk for outperforming your promises at every level!
Wow, Michael! Saving $100 on your monthly bill each month is incredible! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 23, 2023
On January 20th, I signed up for PureTalk, hoping to save money from our AT&T bill. I signed up online and everything went smoothly. At the end, it asked if I wanted to port/keep my number or get a new one. I selected to keep, but something must have went wrong and I got a new number. I figured that I would test out the service and compare it to AT&T. I had both networks on my iPhone and the bars were almost always identical. I was impressed at how this is AT&T service.
So we were happy and two days later I called to see if I could port my number. I was told that I would have to open another line, even though I had just paid $7. I discussed it with a family member and we started to see about porting the number. I paid $20 and started the process. An hour later we were already having issues. So, we decided to cancel Pure Talk all together.
The cancellation went smoothly. Customer Service was professional. However, they would only refund me the $20 and said that I did not qualify for the $72 refund. So, I was ripped off by a service that I barely used within 2 days. So beware that you must know what you want and don't believe that they will give you money back within 30 days.
Oh no, Keith! We're sorry to hear about your experience with PureTalk thus far. To qualify for our Money Back Guarantee, customers must submit a refund request within 30 days, 500 minutes, or 500 MB of data usage (whichever comes first). We have reviewed your account and see that you used over 500 minutes. Unfortunately, you do not qualify for a refund for your first service plan. Please accept our sincere apologies for the inconvenience this has caused. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 22, 2023
I very happy with the phone service. Customer Service has been good. The phone message service is clumsy. I do not like to dial in to get my messages, then push 7 to delete, etc. I would prefer to get my messages directly on my phone.
Hi there, Diane! It's fantastic to hear you are enjoying your PureTalk service. Regarding your voicemail, our Technical Support department has added the visual voicemail feature to your device so that you may now view your voice messages. Please restart your device, and this feature should be available to you. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 22, 2023
What's to decide? Great customer service, competitive pricing, non-woke company are just a few reasons to make the switch. My only advice is to make sure to keep your sim card until the activation is complete. I, unfortunately, did not and had a bit of a hiccup during the transfer but PureTalk customer service was very helpful and and got the job done.
Wow, Elizabeth! We're excited to hear that you're enjoying your PureTalk service and that our support team provided an excellent customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 21, 2023
When I signed up for Pure Talk, I was sold - or told one thing and it turned out to be something else. When I called in about it, the representative was very rude and did not help or care about me as a customer at all. Looking for new carrier for my phone service. Very unhappy with Pure Talk
Oh no, Ronette! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies if you received anything other than an optimal customer service experience, as this is our top priority. Monthly invoices can be viewed and downloaded through your account portal online at www.puretalk.com/account/login. After signing in, select the Billing tab, scroll to Transactions, and select the paper icon. Please be aware that the invoice will be available after processing your payment. If you are unable to view your invoice through your portal, please email us at info@puretalkusa.com and we will be happy to send you a copy. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 21, 2023
The worst part of switching over to Pure Talk was getting our cell number from our old provider. A very complicated process. Once we got the phone up & running, it has functioned as promised--every bit as good of service as we have ever had with a cell phone. We like doing business with this good company that values life.
Hello, Patrick! Although we're thrilled you're enjoying your PureTalk service, we're sorry to hear you experienced issues porting your phone number. Once you receive the SIM card in the mail, visit our website at https://www.puretalk.com/activate/start or contact our Customer Service department to initiate a port request. The information needed is the current carrier's account number, PIN, account holder's name, and the billing address on file. Once the port is initiated, it takes between 1 and 72 business hours to complete. In between this time, you will keep your current carrier's SIM card in your device until we email you confirming we have completed the port request. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 21, 2023
We live in the country and have had AT&T, Cricket, and others... I have to say we get better service than any of the others. There are no dropped calls, and no problems with any of the apps on our phones. Would definitely recommend.
Hello, Karen! We're glad you're receiving such excellent service signal at your residence! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 21, 2023
PureTalk has been a blessing, with all the inflation going on, they offered professional service without all the "middle-man" charges. I have had prompt, courteous, clear speaking representative assistance and I am a satisfied customer!! Thank you PureTalk for being there for me.
Wow, Tammy! We're pleased you've received such excellent customer service from our fantastic customer service agents. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 21, 2023
The representatives I was dealing with were great. Very knowledgeable and helpful. However, I was doing this for my husband, Ron **, and in the end he decided to stay with the company that he was already with, so please do not deduct any more from the account we have on file with you. Thank you.
Hi, Connie! We're delighted to hear about your experience with our fantastic customer service agents. If you want to cancel your account, please contact our Customer Service department at 1-877-820-7873 at your earliest convenience. You may also remove your account from autopay by going online to www.puretalkusa.com, logging into your Account Portal, then select the Billing tab. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 20, 2023
My husband and I both had very old phones that were 3G. We also had Verizon for over 25 years, but Verizon was very expensive. We needed new phones and service and we decided to go with Pure Talk. We are very happy with our phones and service and we now are saving money too! We would recommend, Pure Talk if you like good service and saving money.
Wow, Jeanette! We're thrilled you and your husband are saving money on your mothly service since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 20, 2023
Although it took me 2 days to get my pin from Verizon, and that is a thank you to your customer service for helping me. My wife and I are thoroughly satisfied with service and pricing. I was a little concerned at first about having good reception but it has not been a problem. Thank you and I appreciate that you won't be sending money to the Democrat's cause.
Thank you for making the switch to PureTalk, Myron! It's fantastic to hear that our support team was able to assist you and that you are receiving excellent coverage. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 19, 2023
I could not ask for better service. I thank you so much for reaching out to us. Bottom line is I got great service for a small price. You have my sincere gratitude. I will pass along to my friends and family all the benefits of having PureTalk.
Hi there, Carroll! We're thrilled to hear that you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 18, 2023
Unlimited Talk & Text + 4GB purchased phone for $429 and put on Visa credit card. Paid price of phone in full and currently have $33.42 put on my Visa card each month. Gradually learned to use new phone and purchased cover and magnet to apply to back of phone to mount on magnetic phone holder to attach to heat vents. Have been very happy with the phone and have learned to use about half of the features and apps. Chose Pure Talk because of conservative companies that advertise Pure Talk. Still get telemarketers and spam calls, but I don't think those can be avoided.
Thank you for making the switch to PureTalk, Barbara! We're excited to hear you're enjoying your PureTalk service and your new device! Regarding spam calls, we recommend blocking unwanted calls by going to your Phone app > Recents > tap the Info icon next to the number you want to block. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 18, 2023
I am very disappointed with the inability to have Google phone work on Pure Talk, numerous calls and try’s still the phone never worked with Pure Talk. I will be canceling the Google phone service. In my opinion Pure Talk misled us on all phones working.
Oh no, Tom! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for any miscommunication regarding compatibility and if you received anything other than an optimal customer service experience, as this is our top priority. Google Pixel 1, 2, and 3 series are incompatible with our service as Google no longer provides the necessary software updates for their older Pixel models. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 18, 2023
I love the fact that if I need to talk to someone, whenever I call, I can understand the person who is speaking. The hours of operation is also a plus. Whenever I was switching service someone provided excellent help.
Hi there, Genevieve! We're thrilled that you are enjoying your PureTalk service and received an excellent customer service experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 17, 2023
I was unsatisfied with the service from Verizon, especially the many trips to one of their stores and the cost of their service. Since moving to PureTalk I've enjoyed good service without any problems to date and my cost has been cut in by more than 50%,, keep up the good work. I would recommend highly Pure-talk if for no other reason than cost.
Hi, Edward! We're impressed by your vast monthly savings and that you're receiving such excellent coverage. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 17, 2023
Before PureTalk my other service would lose connection at my Son's House. And My Son's service would lose connection at My house. I decided to change service. I can now visit my Son and no longer worry. My Son and I live 1.5 miles away
Wow, John! We're thrilled your service has improved tremendously since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 17, 2023
Couldn’t make calls. On auto draft. Customer assistance transferred me 3 times, tech support (Jason) insisted I give him another credit card number “because I didn’t have money to pay the bill”. Had $35,000 available! Kept badgering me to give him card number. Demanded to get a call back from a supervisor. Will call in 24-48 hr. Didn’t call. Next time told gal I would be flying - wouldn’t be available for about 36 hrs. Got a garbled msg on a landline at work. Call back number, inaudible but no longer getting calls. Numerous customer service calls have been messed up. Cut off phone vs tablet etc. That dept needs serious help!!!
Hello, Audre! We regret to hear about the issues you've had with your PureTalk service thus far. Please accept our apologies for the inconvenience you've been caused. After reviewing your account, we confirm the billing is current and that your plan is active. If you require further assistance, don't hesitate to contact us by phone at 1-877-820-7873, email at info@puretalkusa.com, or on social media sites Facebook, Instagram, or Twitter for a live chat. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 16, 2023
Have had a great experience with Pure Talk. Tech support is super and the price for service is very affordable. Far superior to the more expensive services I used previously. They were extremely helpful with setting up services and with answering questions. I highly recommend them.
Hello, Natalie! We're excited to hear that you've received excellent assistance from our Technical Support team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 16, 2023
I live in Grand Junction Colorado, traveling throughout the city during the day making deliveries and speaking to customers. The signal strength is very poor. At home (core of the city) I have only 1-2 bars. At work 2. While visiting Phoenix I have 4 bars about anywhere I go. I completely lose service at times if I leave the Grand Junction area or I70 corridor. Not good. May have to go back to my old carrier for this reason.
Hi, Kerry! We're disappointed to hear about the service issues you are experiencing. Please accept our sincerest apologies for the inconvenience you have been caused! While service signal may be affected by terrain or local structures, let's try some troubleshooting steps below. Please let us know if your service when away from Wi-Fi improves!
With your device connected to Wi-Fi, please go to Settings > General > Software Update to ensure your iPhone utilizes the latest iOS. Then reset the network settings by going to Settings > General > Transfer or Reset iPhone > Reset, and tap Reset Network Settings, this will ensure your device is connected correctly to the PureTalk network. Once this has been completed, restart your device and test your service connection. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 16, 2023
Changed to PureTalk for a lower cost per month. Was without phone service for a full week. Have a Pixel 2 XL. My phone was determined to be acceptable for their network by PT as a first step in the sign-up process!! After my phone was ported over to PT, I was never able to make or receive calls! Could exchange texts, search the internet over an internet connection, but not over a data connection unless I had a functioning internet connection nearby. Out, away from my house - no data, no web! Exchanged several emails with PT Support. They had the audacity to suggest that I might need a new phone! I made the switch to save money, not buy a new phone! Did everything they suggested, including a factory reset on the phone.
Finally called PT Support. Spent over an hour trying to make it work. Still no phone service! To their credit, the person who tried to help me on the Support Team was exceptional. So then, I had to spend another 4 hours to get ported to a different cell phone service. Porting off of PureTalk was not easy. And finally, I had to call PT to get my refund. Moral of my experience: If you have an older phone, you might not want to switch to PT unless you want to spend days trying to make your phone work again!!
Oh no, Hal! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for any miscommunication regarding compatibility and if you received anything other than an optimal customer service experience, as this is our top priority. Google Pixel 1, 2, and 3 series are not compatible with our service as Google is no longer providing the necessary software updates for their older Pixel models. We can confirm your number has been released to your new carrier, and your refund request has been submitted. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 15, 2023
The start up was a little iffy, but PureTalk customer service gets an A+. I had Verizon for 20+ years, but when they raised my bill to double what it had previously been, I said Enough! I pay half the price now for the same service and Puretalk is just as reliable as I had before plus as I said above customer service is excellent.
Wow, Judith! It's fantastic to hear that you received an excellent customer experience from our support team and that you have cut your bill in half by switching to PureTalk! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 15, 2023
I am a fairly new customer of PureTalk (3 Months). I would rate this as one of the best moves I have made. I was an AT&T customer for 25 years. Their customer service, or lack of it, and high cost drove me to PureTalk. I love the PureTalk customer service. They are very helpful people. The change over was painless. My phone works exactly like it did before but the cost is less than 1/3 what it was. I am a happy customer.
Hello, Geoffrey! We're delighted that the switch to PureTalk was quick and seamless and that you've received such excellent customer service. Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 14, 2023
I had a little problem with the SIM card. Got new one and worked great. Service is excellent. Same service as ATT and half the cost. We are very pleased with our switch. Now that ATT has canceled Newsmax we are so glad we switched when we did.
Hi there, Randy! We're excited to hear that you're enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 14, 2023
I had Pure Talk for 3 months because I wanted a veteran owned cell provider. Even though At&t towers accessed I wanted off major corporate big tech providers... Pure Talk could not support my device that I came to pure talk with...then I purchased a new device from Best Buy...Pure Talk did not support that Samsung Galaxy A23 5g phone...I just gave up after that and went to Mint Mobile which is compatible with my new phone model and also found out they would support my older phone as well...so Pure Talk has issues supporting phones unless you buy a phone from Pure Talk...very disappointed in this supposed U.S. Veteran owned & operated provider...never again!!!
Hello, Richard! We regret to hear about the service issues you've experienced and apologize for the inconvenience you have been caused. For a device to operate with our network, it must be 4G or higher, utilize the VoLTE feature, be compatible with the GSM network, and be fully network unlocked. Currently, we cannot guarantee service functionality with devices purchased from third-party vendors. We hope you give PureTalk another try in the future! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 14, 2023
I am very pleased with Pure Talk. I have better service at my home. Now I can look things up on the internet sitting on my sofa with my phone. Before I could not do that. I have better phone service as well. Less dropped calls. Thank you Pure Talk!
Wow, Vernon! We're ecstatic that your service has improved since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 13, 2023
Transitioning to PureTalk was easy. We appreciate the monthly bill savings $$. We have experienced some downsides.
2. Cannot use iPhone VM feature. You have to call your VM, enter a pin in order to hear your message.
3. Rare occasions spotty service.
Overall, we are happy. The bill savings was so significant that it outweighs the downsides. We will continue to be PureTalk customers.
Hello, Ryanne! Although we're happy to hear that you're saving money on your monthly service bill and had a seamless transition, we're sorry that you are experiencing issues with service. Please be sure your devices are using the latest iOS update by connecting to Wi-Fi and going to Settings > General > Software update. Regarding your text messaging speeds, your device's network settings may need to be reset. To do this, go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. We have enabled the visual voicemail feature on your device so that you may now view your voice messages. Please restart your device, and this feature should be available to you. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 13, 2023
I wanted to leave my old provider to Pure Talk because it is less expensive and their site looked great. Staff were super friendly however the service became stressful and questionable when the first attempt to transfer my number left me without any service at all and no help from PureTalk porting dept [closes in the evenings]. I later misplaced the SIM card and attempted to get a replacement, after 20 minutes and four transfers I decided to cancel. I am not ready to deal with a phone company that cannot manage a small snag and not available when needed. Not worth it!
Oh no, Batya! We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority. We would appreciate an opportunity to resolve this matter. Could you please verify the account holder's name, address, and mobile phone number? Once we receive a response, we will be happy to request a new SIM card so you may activate service. We will be eagerly awaiting your reply!
Reviewed Feb. 13, 2023
Great company! "Unbelievable customer service". They helped me setup my phones with PureTalk service step by step, I didn't have any issues with the phone service. I would recommend this company for every person. I am extremely happy with PURETALK. Thank you.
Hi, Yoel! We're delighted to hear about the fantastic service you've received from our Customer Service team! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 12, 2023
I was with Pure Talk less than a month. I left due to poor customer support. To make matters worse, Pure Talk continued to bill us for three months. We had been on auto pay, and so PT continued to “hit” our charge card for months. Sad to say, but I think the old saying applies here. “You get what you pay for.” Sorry to leave a negative review, just being honest.
Hi, Russell! We're disappointed to hear about your experience with PureTalk, as this is certainly different from the experience we'd like you to have. Please accept our sincerest apologies for the inconvenience you have been caused. After reviewing your account, we confirm autopay is not active, and your account will be closed within seven days, as the February billing cycle has not been paid. We hope that you try PureTalk again in the future if we can better suit your wireless needs. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 12, 2023
I switched to PureTalk from Net10 after Net10 was bought out. PureTalk helped me so much through the transition, from helping me find a plan to making sure my current phone would be compatible with their network. The customer service is fantastic. They are so friendly and so well trained in their product and systems. Plus the cell reception is great too! 10/10 would recommend!
This is what we love to hear, Sarah! It's fantastic to know that our support team was able to assist you with switching services and providing an amazing customer experience, as this is our top priority. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 12, 2023
When I switched to PureTalk, everything was handled efficiently and professionally. I had one question regarding email, and the representative had everything handled within 2 minutes, explained what they were doing, and verified everything worked as expected. Great savings and great service!
Thank you for making the switch to PureTalk, Keith! We're thrilled to hear our support team was able to assist you and provide an excellent customer service experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 11, 2023
This company is great. Changing my number over was quick and easy and I never noticed a stop in phone service. The price is excellent for the amount of data I need. I will add both of my kids in a few months and it will still be cheaper than what I was paying with my prior "big name" provider. The service is the same with minimal to no delay while using apps that require data. All in all Prue Talk is a great company and I have already recommended them to friends and family.
Wow, Christopher! It's wonderful to hear that you are enjoying your PureTalk service and saving money on your monthly service bill by making the switch. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 11, 2023
The phone and customer service with Pure Talk is good, but my battery life is much shorter. Could be constantly searching for a signal that is causing it, but I'm not sure. Didn't have this issue with previous carrier. Not a deal breaker, but noticeable.
Hello, Mark! To help conserve battery life, ensure any unused apps are closed, restrict background app usage, and enable Power Saving Mode. We recommend checking for the latest software updates by connecting to Wi-Fi and going to Settings > Software update. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 11, 2023
My husband and I purchased 2 phones from PureTalk and have had nothing but problems with this service. We left AT&T Wireless to save money and have easy transition as is advertised by PureTalk on the Clay and Buck Show. So far we have called at least 12 times to try to get the phone to work properly. Right now I can make and receive phone calls and some email messages. After weeks of trying to receive texts I cannot receive images. Downloading items is a nightmare. I had to go buy a disposable phone just so I could keep in touch with my elderly parents. Those 12 times my husband and I had to call PureTalk for help were calls that lasted one hour or longer!
This experience has been a horrible experience I wish would be resolved. Dealing with PureTalk has caused so much unnecessary stress in our lives. My husband and I do not need this stress in our lives. There are people from PureTalk that call to "help" at random times of day when I don't have an hour or longer to stay on the phone. Don't get me wrong the people we have talked to are nice and seem helpful but the end result is not fixing the problem. We are on our second SIM card and still the service is awful. I cannot in all honesty recommend PureTalk as a cell phone carrier company.
Oh no, Lorraine! This is definitely not the experience we want for our customers. Please accept our sincere apologies for the inconvenience this has caused. We're committed to resolving your issue, and an agent will reach out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 11, 2023
Recently switched to PureTalk from Verizon. My wife and I found out that we weren't receiving text messages from some numbers, including my daughter's Gabb watch. I called support who first said PureTalk doesn't control who can send me text messages and that is a setting on my phone. I told them this was nonsense since I had zero issue before switching to PureTalk. She had me do a network reset and now my mobile data doesn't work. She said she would call me back in a few minutes after I did the network reset but never got a call back. I'll have to wait on hold again.
Hello, Dane! We're sorry to hear you are experiencing issues receiving text messages and accessing data. Please accept our sincere apologies for the inconvenience this has caused. We're committed to resolving your issue and would appreciate an opportunity to assist you further. Could you please provide us with the mobile phone number and email address associated with your PureTalk account? We will be awaiting your reply.
Reviewed Feb. 10, 2023
I'm completely happy with Pure Talk. My plan meets my needs. The cost of my account is excellent. When I set up my account I purchased the iPhone 14 Pro Max and I am satisfied. I saw your ad on TV and that's how I came to contact you.
Hello, Barbara! It's fantastic to hear that you are enjoying your PureTalk service. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 10, 2023
We are very satisfied with our service. When we had a problem it was taken care of quickly. We have been traveling and never had a problem with service anywhere. We will definitely tell our friends about the service we have received.
Hi there, Linda! We're thrilled to hear that you are enjoying your PureTalk service and that our support team was able to assist you quickly. Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 9, 2023
Robert **
Hi, Robert! We're ecstatic to hear about your experience with our fantastic Customer Service team and the ease of activation. Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 8, 2023
I get very Poor service in my home....I have to stay within a stall area to be able to talk....Today whenever I tried calling out I kept getting this message....”Your balance is too low to make this call” yet I have unlimited plan.
Oh no, Marilyn! We're sorry to hear you're experiencing issues with coverage at home. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We're committed to resolving your issue, and an agent will reach out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 8, 2023
Verizon would not work AT ALL in northeastern Montana where we have a lot of family. Verizon also had very poor service in Englewood, CO near the Denver Centennial Airport where we also have family and travel for business. Now with PureTalk we have found the solution and the service is great! My only regret is that I didn't listen to Rush when he first did ads for you! Clay and Buck finally sold me to switch over.
Thank you for making the switch to PureTalk, Robin! It's fantastic to hear that you are enjoying your service and that your coverage has improved! Did you know you could earn a $20 credit for referring family and friends? You may visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 8, 2023
This phone company needs some customer support training. I was not delivered what I was promised. By the time I got to a supervisor and she listened to the recorded call, they said they would make it right. By making it right, they charged me for the shipping and other fees to send out new equipment. Then when I called her she said, "Oh we don't refund, we just credit your account."
They used my credit card on file (you have to have that for the phones) and never told me they were charging me for their mistake. I said, "You're the one that charged me when you said you were going to make it right and get the correct stuff out to me. And now, you charged me shipping and fees and admitted it was a mistake that you did that blah blah blah..." and I just quit because that was the second go-round with them after the initial original order that was incorrect. Also, the phone service is S-L-O-W. No longer will use them, ever, because they are a dishonest company.
Hello, Lou! We've reviewed your account and confirm a refund of $13.30 was posted to your original payment method on 11/15/2022 for the SIM card and 5GB tablet plan originally purchased. At this time, we are unable to refund shipping fees. As the tablet plan was purchased in error, a new order was placed on 11/10/2022 for a SIM card and the $25 Unlimited Talk & Text + 4GB plan. In addition to the refund for the incorrect plan, a bill credit of $93.39 was added to your account on 11/10/2022. This bill credit has been applied to the billing cycles on 12/10/2022 and 01/10/2023. At this time, you have a remaining credit of $39.60, which will be used toward the upcoming billing cycle on 02/10/2023.
Regarding slow service, we're happy to provide troubleshooting assistance and will send you a private message to gather additional information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 8, 2023
After getting my line switched over to PureTalk, I`ve had zero issues with the service and was pretty much seamless. I do enjoy the lower cost for more data on PureTalk. Compared to AT&T PureTalk is a no-brainer for saving hundreds of dollars this year. I try to recommend this service to anyone I talk to. Thanks for the service!!
Hi, Jon! We're thrilled to hear that you're saving money on your monthly service and receiving more data! Be sure to let your friends and family know about the great value and service we provide, as we offer a referral credit that benefits both parties on your monthly service bill. Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 7, 2023
My overall experience with Pure Talk has been truly enjoyable and the savings over Verizon are considerable. However, I’ve found I’m simply unable on many occasions to text a photo to Android phone users, or group texts that have Android addressees. Sometimes it seems to depend upon my phone’s signal strength (which is not great at my residence).
Hello, Kenneth! We're pleased that you're enjoying your PureTalk service! We'd appreciate the opportunity to troubleshoot the texting issue you're experiencing. We will have a Technical Support Specialist reach out to you shortly. We've sent you a private message requesting additional information. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
Reviewed Feb. 6, 2023
Overall, I'm fairly ok with PureTalk. I'm not sure how long I will stay due to the ongoing issues I have will service compared to my last service, I've been nowhere out of my normal travels and my service has suffered.
Hello, Charles! We're sorry to hear that you are experiencing issues with service. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We're committed to resolving your issue, and an agent will reach out to you shortly to provide further assistance. Thank you for your feedback, as it always helps us improve the PureTalk experience.
Reviewed Feb. 6, 2023
Left Verizon for Pure Talk and have not noticed any significant coverage difference. I understand PT uses the AT&T network that has average coverage for us. But the reduction in monthly cost has been wonderful. I have recommended PT to others due to conservative ownership and Clay & Buck endorsement.
Hi, David! We're delighted you're receiving excellent service and saving money on your monthly bill! Did you know about our fantastic referral program where you and your customer referral can both be credited toward your bill?! Please visit https://www.puretalkusa.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business!
PureTalk Company Information
- Company Name:
- PureTalk
- Website:
- www.puretalk.com